2020 Public Service Employee Survey Results for Courts Administration Service by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 44 6 0 0 0 0 94 0 14
2020 Legal services 28 49 3 15 5 0 0 77 20 119
2020 Administration and operations 32 42 7 15 4 0 0 74 19 145
2020 Human resources 36 34 7 17 6 0 0 70 23 27
2020 Financial management 59 41 0 0 0 0 0 100 0 15
2020 Information technology 60 25 4 7 4 0 0 85 11 28
2020 Project management 59 30 0 11 0 0 0 89 11 11
2020 Other services to the public 34 40 0 26 0 0 0 74 26 15
2020 None of the above 49 34 6 11 0 0 0 83 11 22

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 76 17 6 0 0 0 0 94 0 14
2020 Legal services 77 20 1 2 1 0 0 97 2 116
2020 Administration and operations 73 19 4 2 1 0 0 92 4 145
2020 Human resources 64 27 4 0 5 0 0 91 5 28
2020 Financial management 72 14 7 0 7 0 0 86 7 15
2020 Information technology 75 10 11 0 4 0 0 86 4 29
2020 Project management 80 0 0 11 0 9 0 88 12 11
2020 Other services to the public 91 9 0 0 0 0 0 100 0 14
2020 None of the above 77 17 6 0 0 0 0 94 0 22
2017 Client contact centre 32 59 9 0 0 0 0 91 0 12
2017 Security 71 20 0 9 0 0 0 91 9 11
2017 Legal services 73 20 2 2 2 1 1 95 4 107
2017 Administration and operations 72 24 2 1 0 0 0 97 1 106
2017 Human resources 66 29 0 0 5 0 0 95 5 20
2017 Information technology 77 18 0 0 0 0 6 100 0 17
2017 None of the above 62 22 0 11 5 0 0 83 17 18
2014 Client contact centre 40 42 13 5 0 0 0 82 5 16
2014 Legal services 58 32 6 3 0 0 1 91 3 104
2014 Administration and operations 72 18 4 2 2 1 1 92 4 140
2014 Human resources 54 40 0 6 0 0 0 94 6 15
2014 Financial management 48 32 19 0 0 0 0 81 0 14
2014 Information management 47 15 24 7 0 0 7 67 7 12
2014 Information technology 55 23 5 9 0 5 5 85 10 22
2014 Other services to the public 69 25 6 0 0 0 0 94 0 17
2014 None of the above 55 30 12 0 3 0 0 85 3 34

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 26 21 5 0 0 0 74 5 14
2020 Legal services 34 39 8 13 6 0 0 72 19 119
2020 Administration and operations 37 35 10 16 2 0 0 71 19 144
2020 Human resources 30 34 9 22 5 0 0 63 27 28
2020 Financial management 59 34 7 0 0 0 0 93 0 15
2020 Information technology 47 32 11 7 4 0 0 79 10 29
2020 Project management 61 29 11 0 0 0 0 89 0 11
2020 Other services to the public 35 19 12 35 0 0 0 54 35 15
2020 None of the above 51 21 10 10 8 0 0 72 18 22
2019 Client contact centre 29 25 5 16 25 0 0 54 41 13
2019 Security 48 31 8 9 4 0 0 78 13 25
2019 Legal services 49 32 4 12 1 0 0 82 14 122
2019 Administration and operations 46 37 5 9 4 0 0 83 13 114
2019 Human resources 39 45 3 9 3 0 0 84 12 34
2019 Financial management 43 22 15 13 6 0 0 65 19 14
2019 Information management 41 45 6 0 8 0 0 86 8 14
2019 Information technology 58 23 8 4 7 0 0 81 11 27
2019 Project management 45 35 0 20 0 0 0 80 20 11
2019 Other services to the public 62 14 0 16 8 0 0 76 24 13
2019 None of the above 45 37 5 9 5 0 0 82 14 23
2017 Client contact centre 18 41 35 7 0 0 0 58 7 12
2017 Security 53 30 9 8 0 0 0 83 8 11
2017 Legal services 42 39 3 10 4 1 0 82 15 108
2017 Administration and operations 42 36 9 9 3 0 0 79 12 106
2017 Human resources 40 36 10 15 0 0 0 76 15 20
2017 Information technology 51 27 0 16 5 0 0 78 22 18
2017 None of the above 50 23 12 4 11 0 0 72 15 18
2014 Client contact centre 20 57 5 18 0 0 0 77 18 16
2014 Legal services 37 42 7 10 4 0 1 80 13 102
2014 Administration and operations 47 32 7 8 6 0 0 79 14 139
2014 Human resources 46 26 0 28 0 0 0 72 28 15
2014 Financial management 6 71 6 16 0 0 0 77 16 14
2014 Information management 35 47 9 8 0 0 0 82 8 12
2014 Information technology 36 36 9 14 5 0 0 73 18 22
2014 Other services to the public 53 31 4 12 0 0 0 84 12 17
2014 None of the above 52 21 11 9 7 0 0 73 16 34

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 45 15 0 11 0 0 74 11 14
2020 Legal services 31 41 12 11 3 0 1 73 15 119
2020 Administration and operations 26 40 13 15 6 0 1 66 21 144
2020 Human resources 33 43 10 9 5 0 0 75 14 28
2020 Financial management 72 7 7 7 7 0 0 79 14 15
2020 Information technology 17 38 29 11 7 0 0 54 17 29
2020 Project management 44 26 21 9 0 0 0 70 9 11
2020 Other services to the public 19 52 14 6 9 0 0 71 14 15
2020 None of the above 44 29 19 8 0 0 0 73 8 22
2019 Client contact centre 29 25 5 25 8 0 8 58 37 13
2019 Security 25 27 12 24 12 0 0 52 36 25
2019 Legal services 38 40 9 9 4 0 0 77 14 122
2019 Administration and operations 29 39 12 13 7 0 0 68 20 114
2019 Human resources 34 33 12 14 3 0 3 69 18 34
2019 Financial management 24 35 6 35 0 0 0 59 35 15
2019 Information management 36 30 6 20 8 0 0 66 28 14
2019 Information technology 25 33 10 12 19 0 0 59 31 27
2019 Project management 32 28 20 20 0 0 0 60 20 11
2019 Other services to the public 38 30 24 8 0 0 0 68 8 13
2019 None of the above 29 43 10 5 9 0 5 76 14 23
2018 Client contact centre 42 31 0 27 0 0 0 73 27 15
2018 Security 21 37 12 19 11 0 0 58 30 14
2018 Legal services 39 40 6 8 8 0 0 79 15 116
2018 Administration and operations 30 45 7 10 4 0 2 78 15 124
2018 Human resources 16 52 10 9 10 0 3 69 20 32
2018 Financial management 54 26 6 15 0 0 0 79 15 15
2018 Information management 26 49 0 6 19 0 0 74 26 13
2018 Information technology 12 36 24 15 13 0 0 48 28 32
2018 Other services to the public 9 63 9 19 0 0 0 72 19 11
2018 None of the above 39 36 14 6 6 0 0 74 11 23
2017 Client contact centre 18 43 26 14 0 0 0 61 14 12
2017 Security 25 38 8 19 9 0 0 64 28 11
2017 Legal services 42 30 14 8 6 0 1 73 14 108
2017 Administration and operations 26 46 13 12 3 0 0 72 15 106
2017 Human resources 29 25 10 21 15 0 0 54 36 20
2017 Information technology 7 50 16 5 22 0 0 56 27 18
2017 None of the above 34 22 0 26 18 0 0 56 44 18
2014 Client contact centre 0 25 26 31 18 0 0 25 49 16
2014 Legal services 15 45 22 12 6 0 1 61 17 104
2014 Administration and operations 23 30 17 18 11 0 0 54 29 139
2014 Human resources 16 6 14 44 20 0 0 22 64 15
2014 Financial management 10 26 23 13 29 0 0 35 42 14
2014 Information management 28 7 15 33 16 0 0 35 50 12
2014 Information technology 9 14 5 9 64 0 0 23 73 22
2014 Other services to the public 19 51 12 12 6 0 0 70 18 17
2014 None of the above 30 19 24 18 9 0 0 49 27 34

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 36 6 10 0 0 0 84 10 14
2020 Legal services 43 30 13 11 3 1 0 73 14 119
2020 Administration and operations 32 33 12 17 6 0 0 65 23 144
2020 Human resources 36 45 4 7 9 0 0 81 16 28
2020 Financial management 63 29 0 7 0 0 0 93 7 14
2020 Information technology 43 32 15 7 4 0 0 74 11 28
2020 Project management 63 17 0 20 0 0 0 80 20 11
2020 Other services to the public 42 38 14 6 0 0 0 80 6 15
2020 None of the above 39 32 17 8 4 0 0 71 12 22
2019 Client contact centre 34 25 17 8 8 0 8 64 18 13
2019 Security 34 48 4 14 0 0 0 82 14 24
2019 Legal services 46 37 6 8 3 1 0 84 10 121
2019 Administration and operations 48 36 9 6 0 0 1 85 7 115
2019 Human resources 62 27 7 4 0 0 0 90 4 33
2019 Financial management 55 33 12 0 0 0 0 88 0 15
2019 Information management 41 45 0 6 8 0 0 86 14 14
2019 Information technology 39 49 4 4 3 0 0 89 7 27
2019 Project management 52 28 8 11 0 0 0 80 11 11
2019 Other services to the public 46 38 8 8 0 0 0 84 8 13
2019 None of the above 38 45 5 3 9 0 0 83 12 23
2017 Client contact centre 9 82 9 0 0 0 0 91 0 12
2017 Security 25 49 9 8 9 0 0 74 17 11
2017 Legal services 48 34 6 9 2 0 1 83 10 108
2017 Administration and operations 40 49 5 3 3 0 0 89 6 104
2017 Human resources 59 15 5 21 0 0 0 74 21 20
2017 Information technology 40 39 16 5 0 0 0 78 5 18
2017 None of the above 34 32 12 10 11 0 0 66 22 18
2014 Client contact centre 13 63 19 0 5 0 0 76 5 16
2014 Legal services 30 49 15 5 0 1 0 79 5 104
2014 Administration and operations 38 36 15 8 2 0 0 75 10 140
2014 Human resources 72 28 0 0 0 0 0 100 0 15
2014 Financial management 23 48 23 0 6 0 0 71 6 14
2014 Information management 42 40 0 18 0 0 0 82 18 12
2014 Information technology 23 27 27 14 9 0 0 50 23 22
2014 Other services to the public 34 41 6 18 0 0 0 76 18 17
2014 None of the above 30 46 11 6 3 3 0 78 10 34

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 30 0 5 0 0 9 94 6 14
2020 Legal services 37 29 14 12 8 0 0 66 20 119
2020 Administration and operations 37 33 15 10 5 0 0 70 15 145
2020 Human resources 35 46 4 10 5 0 0 81 15 28
2020 Financial management 54 21 18 7 0 0 0 75 7 15
2020 Information technology 42 22 15 11 11 0 0 63 22 28
2020 Project management 54 20 0 26 0 0 0 74 26 11
2020 Other services to the public 34 38 23 6 0 0 0 71 6 15
2020 None of the above 52 13 22 12 0 0 0 65 12 22
2019 Client contact centre 29 8 22 33 8 0 0 37 41 13
2019 Security 47 19 4 21 8 0 0 67 29 25
2019 Legal services 41 37 7 8 6 2 0 79 15 121
2019 Administration and operations 48 34 12 5 1 1 0 82 6 115
2019 Human resources 53 29 15 3 0 0 0 82 3 34
2019 Financial management 34 51 0 8 7 0 0 85 15 15
2019 Information management 30 26 20 16 8 0 0 56 24 14
2019 Information technology 48 28 12 4 8 0 0 76 12 27
2019 Project management 60 20 8 0 11 0 0 80 11 11
2019 Other services to the public 48 28 16 8 0 0 0 76 8 13
2019 None of the above 46 18 10 17 4 5 0 68 22 23
2018 Client contact centre 40 41 0 13 6 0 0 81 19 15
2018 Security 15 58 7 5 15 0 0 73 20 14
2018 Legal services 45 37 8 5 4 1 0 83 9 117
2018 Administration and operations 54 24 8 7 5 1 1 80 13 126
2018 Human resources 44 38 7 0 8 3 0 84 8 32
2018 Financial management 61 15 12 11 0 0 0 76 11 15
2018 Information management 27 47 16 0 10 0 0 74 10 13
2018 Information technology 54 22 12 6 3 0 3 78 9 32
2018 Other services to the public 27 30 27 7 9 0 0 57 16 11
2018 None of the above 47 29 4 0 14 0 6 81 14 23
2017 Client contact centre 31 42 9 0 17 0 0 74 17 12
2017 Security 34 47 11 0 9 0 0 80 9 11
2017 Legal services 43 32 9 10 4 1 1 76 14 108
2017 Administration and operations 42 27 18 8 5 0 0 69 13 106
2017 Human resources 69 20 0 12 0 0 0 88 12 20
2017 Information technology 45 44 5 0 5 0 0 89 5 18
2017 None of the above 29 37 11 11 11 0 0 67 22 18
2014 Client contact centre 13 38 36 7 6 0 0 51 13 16
2014 Legal services 25 33 28 7 3 4 1 61 10 104
2014 Administration and operations 35 30 15 12 5 0 2 67 18 140
2014 Human resources 32 40 28 0 0 0 0 72 0 15
2014 Financial management 19 29 13 26 13 0 0 48 39 14
2014 Information management 51 31 18 0 0 0 0 82 0 12
2014 Information technology 18 18 23 9 32 0 0 36 41 22
2014 Other services to the public 30 41 18 11 0 0 0 72 11 17
2014 None of the above 27 29 21 9 8 3 3 60 18 34

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 33 14 5 0 0 0 81 5 14
2020 Legal services 43 41 8 3 3 0 1 85 7 119
2020 Administration and operations 37 39 13 6 5 0 0 76 11 145
2020 Human resources 43 31 6 15 5 0 0 74 20 28
2020 Financial management 52 41 0 7 0 0 0 93 7 15
2020 Information technology 29 37 20 7 7 0 0 66 14 29
2020 Project management 20 48 26 6 0 0 0 67 6 11
2020 Other services to the public 34 40 20 6 0 0 0 74 6 15
2020 None of the above 51 20 10 14 4 0 0 72 18 22
2019 Client contact centre 42 41 8 0 9 0 0 83 9 13
2019 Security 56 23 13 8 0 0 0 79 8 25
2019 Legal services 52 32 10 4 2 1 0 84 6 123
2019 Administration and operations 38 46 8 5 2 0 0 85 7 115
2019 Human resources 38 30 12 7 13 0 0 68 19 34
2019 Financial management 54 18 12 8 8 0 0 72 15 15
2019 Information management 36 40 24 0 0 0 0 76 0 14
2019 Information technology 45 32 8 0 15 0 0 77 15 27
2019 Project management 72 28 0 0 0 0 0 100 0 11
2019 Other services to the public 40 40 20 0 0 0 0 80 0 13
2019 None of the above 46 41 13 0 0 0 0 87 0 23
2018 Client contact centre 30 43 14 13 0 0 0 73 13 15
2018 Security 33 46 14 7 0 0 0 79 7 14
2018 Legal services 48 36 8 4 4 0 0 84 8 117
2018 Administration and operations 41 42 8 5 4 0 1 84 9 126
2018 Human resources 40 44 13 0 3 0 0 84 3 31
2018 Financial management 26 49 24 0 0 0 0 76 0 15
2018 Information management 28 27 26 10 10 0 0 55 19 13
2018 Information technology 27 44 10 13 6 0 0 72 19 31
2018 Other services to the public 27 39 18 16 0 0 0 66 16 11
2018 None of the above 54 32 14 0 0 0 0 86 0 23
2017 Client contact centre 26 33 25 15 0 0 0 59 15 12
2017 Security 36 56 8 0 0 0 0 92 0 11
2017 Legal services 42 44 10 3 1 0 0 86 4 108
2017 Administration and operations 20 50 15 8 7 0 0 70 15 105
2017 Human resources 29 61 5 5 0 0 0 90 5 20
2017 Information technology 28 66 0 0 5 0 0 95 5 18
2017 None of the above 29 61 10 0 0 0 0 90 0 18
2014 Client contact centre 7 40 29 18 6 0 0 47 24 16
2014 Legal services 31 52 13 2 2 0 0 84 4 104
2014 Administration and operations 30 42 11 13 4 0 0 72 17 140
2014 Human resources 26 46 6 14 8 0 0 72 22 15
2014 Financial management 10 52 19 13 6 0 0 61 19 14
2014 Information management 0 66 25 0 9 0 0 66 9 12
2014 Information technology 27 23 23 18 9 0 0 50 27 22
2014 Other services to the public 49 27 24 0 0 0 0 76 0 17
2014 None of the above 23 41 17 9 10 0 0 64 18 34

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 0 11 6 11 0 0 71 17 14
2020 Legal services 35 29 16 9 9 0 1 65 19 118
2020 Administration and operations 31 33 13 13 10 0 0 64 23 145
2020 Human resources 25 50 9 10 5 0 0 75 16 28
2020 Financial management 41 59 0 0 0 0 0 100 0 15
2020 Information technology 25 33 28 7 7 0 0 58 14 29
2020 Project management 39 29 6 17 9 0 0 67 26 11
2020 Other services to the public 28 20 17 35 0 0 0 48 35 15
2020 None of the above 27 27 13 11 14 0 6 58 27 22
2019 Client contact centre 22 24 28 9 8 0 8 51 18 13
2019 Security 20 42 13 22 4 0 0 62 25 25
2019 Legal services 34 34 12 9 9 3 0 70 18 123
2019 Administration and operations 29 42 15 10 5 0 1 71 14 115
2019 Human resources 47 20 12 17 3 0 0 67 21 34
2019 Financial management 46 34 5 15 0 0 0 80 15 15
2019 Information management 24 38 22 8 8 0 0 62 16 14
2019 Information technology 44 37 8 4 7 0 0 81 11 27
2019 Project management 43 28 8 8 11 0 0 72 20 11
2019 Other services to the public 40 20 0 32 8 0 0 60 40 13
2019 None of the above 43 34 9 0 14 0 0 77 14 23
2018 Client contact centre 34 41 20 5 0 0 0 75 5 15
2018 Security 30 27 15 5 22 0 0 58 27 14
2018 Legal services 34 33 10 9 8 2 3 71 18 117
2018 Administration and operations 41 32 10 10 5 0 1 74 16 126
2018 Human resources 29 37 17 14 0 3 0 68 14 32
2018 Financial management 52 30 6 12 0 0 0 82 12 15
2018 Information management 37 5 32 16 10 0 0 43 26 13
2018 Information technology 24 42 12 12 9 0 0 66 21 32
2018 Other services to the public 9 27 9 34 21 0 0 36 55 11
2018 None of the above 49 16 10 15 10 0 0 65 25 23
2017 Client contact centre 9 33 32 26 0 0 0 42 26 12
2017 Security 16 47 36 0 0 0 0 64 0 11
2017 Legal services 36 31 14 12 6 1 0 68 18 108
2017 Administration and operations 22 37 18 17 7 0 0 59 24 106
2017 Human resources 44 36 10 0 10 0 0 81 10 20
2017 Information technology 18 55 16 11 0 0 0 73 11 18
2017 None of the above 45 29 15 5 5 0 0 74 11 18
2014 Client contact centre 7 27 29 17 19 0 0 34 37 16
2014 Legal services 21 40 14 15 9 0 1 61 25 104
2014 Administration and operations 26 37 9 15 14 0 0 62 29 140
2014 Human resources 22 44 14 12 0 8 0 72 13 15
2014 Financial management 16 26 19 19 19 0 0 42 39 14
2014 Information management 0 52 14 25 9 0 0 52 34 12
2014 Information technology 14 36 23 14 14 0 0 50 27 22
2014 Other services to the public 49 27 6 12 6 0 0 76 18 17
2014 None of the above 22 31 18 12 17 0 0 53 29 33

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 25 15 6 11 0 0 67 17 14
2020 Legal services 39 43 8 6 3 0 1 83 9 118
2020 Administration and operations 35 40 12 9 3 0 0 75 13 145
2020 Human resources 17 58 9 10 5 0 0 75 16 28
2020 Financial management 46 27 21 7 0 0 0 72 7 15
2020 Information technology 21 54 18 3 4 0 0 75 7 29
2020 Project management 11 66 17 6 0 0 0 77 6 11
2020 Other services to the public 43 19 26 0 12 0 0 62 12 15
2020 None of the above 47 35 10 4 4 0 0 82 8 22
2019 Client contact centre 29 38 16 9 8 0 0 67 17 13
2019 Security 31 15 29 17 8 0 0 46 25 25
2019 Legal services 43 33 11 9 3 1 0 77 12 123
2019 Administration and operations 37 42 12 8 1 0 0 79 9 115
2019 Human resources 27 38 15 11 9 0 0 65 20 34
2019 Financial management 33 52 7 7 0 0 0 86 7 15
2019 Information management 30 62 0 8 0 0 0 92 8 14
2019 Information technology 44 25 12 12 7 0 0 69 19 27
2019 Project management 43 17 8 20 11 0 0 60 31 11
2019 Other services to the public 38 30 16 16 0 0 0 68 16 13
2019 None of the above 46 32 0 17 5 0 0 78 22 23
2018 Client contact centre 34 33 20 13 0 0 0 67 13 15
2018 Security 25 39 9 21 6 0 0 63 27 14
2018 Legal services 41 37 14 4 4 0 0 79 8 117
2018 Administration and operations 40 43 10 6 1 0 1 83 7 126
2018 Human resources 23 50 15 6 6 0 0 74 11 32
2018 Financial management 32 35 33 0 0 0 0 67 0 15
2018 Information management 26 52 6 6 10 0 0 78 16 13
2018 Information technology 15 42 15 16 12 0 0 57 28 32
2018 Other services to the public 27 36 9 7 21 0 0 63 28 11
2018 None of the above 54 39 4 3 0 0 0 93 3 23
2017 Client contact centre 25 39 28 0 0 0 9 70 0 12
2017 Security 28 36 36 0 0 0 0 64 0 11
2017 Legal services 38 39 14 8 2 0 0 77 10 108
2017 Administration and operations 29 45 17 6 3 0 0 74 9 106
2017 Human resources 35 34 10 12 10 0 0 69 21 20
2017 Information technology 23 44 22 11 0 0 0 67 11 18
2017 None of the above 40 28 10 16 5 0 0 68 22 18

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 19 12 6 0 0 0 82 6 14
2020 Legal services 57 33 6 3 1 0 0 90 4 118
2020 Administration and operations 48 36 11 3 2 0 0 84 5 145
2020 Human resources 47 30 14 3 5 0 0 77 9 28
2020 Financial management 66 34 0 0 0 0 0 100 0 15
2020 Information technology 49 38 10 0 4 0 0 86 4 29
2020 Project management 77 17 6 0 0 0 0 94 0 11
2020 Other services to the public 28 55 12 0 6 0 0 83 6 15
2020 None of the above 63 19 10 4 4 0 0 82 8 22
2019 Client contact centre 34 41 17 0 8 0 0 75 8 13
2019 Security 54 32 14 0 0 0 0 86 0 24
2019 Legal services 63 29 3 4 1 0 0 92 5 121
2019 Administration and operations 52 39 5 2 1 0 1 92 3 114
2019 Human resources 50 25 8 10 6 0 0 75 16 34
2019 Financial management 61 34 5 0 0 0 0 95 0 15
2019 Information management 30 50 20 0 0 0 0 80 0 14
2019 Information technology 57 32 8 0 3 0 0 89 3 27
2019 Project management 69 20 11 0 0 0 0 89 0 11
2019 Other services to the public 46 38 8 8 0 0 0 84 8 13
2019 None of the above 74 12 10 4 0 0 0 86 4 23
2018 Client contact centre 33 57 11 0 0 0 0 89 0 15
2018 Security 55 34 11 0 0 0 0 89 0 14
2018 Legal services 61 28 5 2 3 1 0 90 5 118
2018 Administration and operations 52 36 7 2 0 1 1 90 2 126
2018 Human resources 45 50 0 5 0 0 0 95 5 32
2018 Financial management 43 42 15 0 0 0 0 85 0 15
2018 Information management 40 35 16 0 10 0 0 74 10 13
2018 Information technology 42 48 10 0 0 0 0 90 0 32
2018 Other services to the public 25 66 9 0 0 0 0 91 0 11
2018 None of the above 67 24 9 0 0 0 0 91 0 22
2017 Client contact centre 24 58 9 9 0 0 0 82 9 12
2017 Security 36 47 9 8 0 0 0 83 8 11
2017 Legal services 55 36 5 4 0 0 0 92 4 108
2017 Administration and operations 38 45 9 5 3 0 0 83 8 106
2017 Human resources 59 31 5 5 0 0 0 90 5 20
2017 Information technology 40 55 5 0 0 0 0 95 0 18
2017 None of the above 39 41 15 0 5 0 0 80 5 18
2014 Client contact centre 7 51 29 0 7 7 0 62 7 16
2014 Legal services 36 40 16 6 2 1 0 76 8 104
2014 Administration and operations 45 38 9 5 3 0 0 83 8 140
2014 Human resources 52 20 14 6 0 0 8 78 6 15
2014 Financial management 29 42 10 13 6 0 0 71 19 14
2014 Information management 27 57 15 0 0 0 0 85 0 12
2014 Information technology 36 27 18 9 5 5 0 67 14 22
2014 Other services to the public 67 28 0 4 0 0 0 96 4 17
2014 None of the above 39 23 23 6 6 0 3 64 12 34

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 18 26 5 6 0 0 62 11 14
2020 Legal services 39 36 10 7 7 0 1 76 14 118
2020 Administration and operations 32 34 11 11 11 0 0 67 22 145
2020 Human resources 28 40 9 14 9 0 0 68 23 28
2020 Financial management 55 27 0 18 0 0 0 82 18 15
2020 Information technology 42 25 18 6 10 0 0 66 16 29
2020 Project management 29 39 17 15 0 0 0 67 15 11
2020 Other services to the public 28 20 23 20 9 0 0 48 29 15
2020 None of the above 27 25 30 7 4 0 6 55 12 22
2019 Client contact centre 14 47 22 9 8 0 0 61 17 13
2019 Security 43 32 8 9 8 0 0 75 17 25
2019 Legal services 40 35 10 4 10 1 0 76 14 123
2019 Administration and operations 34 42 10 8 5 0 1 77 13 115
2019 Human resources 42 24 9 18 7 0 0 66 25 34
2019 Financial management 59 6 27 8 0 0 0 65 8 15
2019 Information management 30 20 33 8 8 0 0 51 16 14
2019 Information technology 49 20 16 4 11 0 0 69 15 27
2019 Project management 80 0 8 0 11 0 0 80 11 11
2019 Other services to the public 40 12 16 24 8 0 0 52 32 13
2019 None of the above 43 34 5 5 14 0 0 77 19 23
2018 Client contact centre 28 37 35 0 0 0 0 65 0 14
2018 Security 40 27 6 5 22 0 0 67 27 14
2018 Legal services 44 32 7 8 7 2 0 78 15 116
2018 Administration and operations 44 33 8 7 6 0 2 78 14 125
2018 Human resources 29 42 12 6 9 3 0 73 14 32
2018 Financial management 51 31 7 11 0 0 0 82 11 15
2018 Information management 32 33 16 10 10 0 0 65 19 13
2018 Information technology 33 24 12 21 9 0 0 57 31 32
2018 Other services to the public 9 45 9 16 21 0 0 54 37 11
2018 None of the above 43 39 0 3 15 0 0 82 18 22
2017 Client contact centre 18 31 27 7 17 0 0 49 24 12
2017 Security 16 45 30 8 0 0 0 62 8 11
2017 Legal services 43 26 13 13 5 0 0 69 19 108
2017 Administration and operations 27 39 13 10 11 0 0 66 21 106
2017 Human resources 39 36 10 5 10 0 0 76 15 20
2017 Information technology 29 49 0 11 11 0 0 78 22 18
2017 None of the above 34 40 21 0 5 0 0 74 5 18

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 6 9 5 0 0 0 86 5 14
2020 Legal services 66 23 8 2 1 0 1 90 3 117
2020 Administration and operations 59 26 9 3 2 0 0 85 5 142
2020 Human resources 52 42 0 0 6 0 0 94 6 27
2020 Financial management 59 28 7 7 0 0 0 86 7 15
2020 Information technology 42 39 7 9 4 0 0 80 13 29
2020 Project management 38 46 17 0 0 0 0 83 0 11
2020 Other services to the public 39 55 6 0 0 0 0 94 0 15
2020 None of the above 65 10 17 4 4 0 0 75 8 21
2019 Client contact centre 41 42 8 9 0 0 0 83 9 13
2019 Security 64 28 0 7 0 0 0 93 7 25
2019 Legal services 72 23 3 3 0 0 0 94 3 123
2019 Administration and operations 55 31 10 3 1 1 0 87 3 114
2019 Human resources 47 27 6 13 7 0 0 74 20 33
2019 Financial management 61 13 11 8 8 0 0 74 15 15
2019 Information management 59 27 14 0 0 0 0 86 0 14
2019 Information technology 67 14 16 0 3 0 0 81 3 27
2019 Project management 92 8 0 0 0 0 0 100 0 11
2019 Other services to the public 70 30 0 0 0 0 0 100 0 13
2019 None of the above 64 31 5 0 0 0 0 95 0 23
2018 Client contact centre 40 41 14 5 0 0 0 81 5 15
2018 Security 83 12 5 0 0 0 0 95 0 14
2018 Legal services 65 25 3 2 3 2 0 92 5 116
2018 Administration and operations 62 29 3 2 2 0 1 92 5 124
2018 Human resources 41 43 10 3 3 0 0 84 6 32
2018 Financial management 57 22 21 0 0 0 0 79 0 14
2018 Information management 38 36 26 0 0 0 0 74 0 13
2018 Information technology 41 43 9 3 3 0 0 85 6 32
2018 Other services to the public 36 46 9 9 0 0 0 82 9 11
2018 None of the above 73 17 9 0 0 0 0 91 0 22
2017 Client contact centre 33 42 9 15 0 0 0 75 15 12
2017 Security 47 45 0 0 0 0 8 100 0 11
2017 Legal services 73 21 5 1 0 0 0 94 1 107
2017 Administration and operations 50 39 7 2 3 0 0 89 5 106
2017 Human resources 56 39 0 5 0 0 0 95 5 20
2017 Information technology 62 38 0 0 0 0 0 100 0 18
2017 None of the above 57 32 5 5 0 0 0 89 5 18
2014 Client contact centre 44 32 24 0 0 0 0 76 0 16
2014 Legal services 64 32 4 0 0 0 0 96 0 104
2014 Administration and operations 64 28 6 1 1 0 0 92 1 140
2014 Human resources 52 26 14 8 0 0 0 78 8 15
2014 Financial management 61 6 6 26 0 0 0 68 26 14
2014 Information management 43 38 0 19 0 0 0 81 19 12
2014 Information technology 64 18 18 0 0 0 0 82 0 22
2014 Other services to the public 82 18 0 0 0 0 0 100 0 17
2014 None of the above 55 20 18 0 3 0 3 78 3 34

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 27 15 11 6 0 0 67 17 14
2020 Legal services 35 39 9 6 9 0 2 76 15 118
2020 Administration and operations 27 37 13 11 12 0 0 64 23 145
2020 Human resources 32 52 4 4 9 0 0 84 12 28
2020 Financial management 47 39 7 7 0 0 0 86 7 15
2020 Information technology 52 21 13 7 7 0 0 73 14 29
2020 Project management 29 29 36 6 0 0 0 57 6 11
2020 Other services to the public 29 28 14 29 0 0 0 57 29 15
2020 None of the above 26 32 13 19 4 0 6 62 24 22
2019 Client contact centre 8 36 33 17 0 0 6 47 18 13
2019 Security 31 31 26 8 4 0 0 62 12 25
2019 Legal services 31 33 12 14 9 1 0 65 23 123
2019 Administration and operations 31 36 9 16 6 1 2 68 23 115
2019 Human resources 36 46 14 0 3 0 0 83 3 34
2019 Financial management 60 14 18 8 0 0 0 74 8 15
2019 Information management 36 34 5 16 8 0 0 70 24 14
2019 Information technology 47 23 12 4 11 0 4 72 16 27
2019 Project management 72 8 0 20 0 0 0 80 20 11
2019 Other services to the public 24 52 8 0 16 0 0 76 16 13
2019 None of the above 38 23 13 14 9 0 3 64 23 23
2018 Client contact centre 30 34 14 22 0 0 0 64 22 15
2018 Security 52 30 5 7 6 0 0 82 13 14
2018 Legal services 41 24 12 9 9 4 1 69 19 118
2018 Administration and operations 33 36 10 11 10 0 1 69 21 126
2018 Human resources 29 50 10 3 6 3 0 81 9 32
2018 Financial management 47 38 15 0 0 0 0 85 0 15
2018 Information management 16 58 6 0 19 0 0 74 19 13
2018 Information technology 36 37 9 12 6 0 0 72 19 32
2018 Other services to the public 16 48 0 9 27 0 0 64 36 11
2018 None of the above 41 24 20 10 6 0 0 64 16 22
2017 Client contact centre 9 51 0 15 24 0 0 61 39 12
2017 Security 8 73 0 11 0 0 8 88 12 11
2017 Legal services 35 32 15 13 5 0 0 67 18 107
2017 Administration and operations 25 45 18 7 5 1 0 70 12 106
2017 Human resources 44 34 10 7 5 0 0 79 12 20
2017 Information technology 51 39 11 0 0 0 0 89 0 18
2017 None of the above 28 29 26 11 5 0 0 58 16 18
2014 Client contact centre 0 38 26 30 7 0 0 38 36 16
2014 Legal services 18 38 22 13 8 2 0 57 21 104
2014 Administration and operations 21 38 14 14 12 1 0 60 26 140
2014 Human resources 46 28 6 14 6 0 0 74 20 15
2014 Financial management 10 48 10 26 6 0 0 58 32 14
2014 Information management 9 42 25 24 0 0 0 51 24 12
2014 Information technology 14 32 14 18 23 0 0 45 41 22
2014 Other services to the public 12 41 30 17 0 0 0 53 17 17
2014 None of the above 12 21 39 9 18 0 0 34 28 34

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 29 15 6 5 0 0 74 11 14
2020 Legal services 34 31 19 9 6 1 0 66 15 117
2020 Administration and operations 30 34 14 13 9 0 0 64 23 145
2020 Human resources 39 41 7 4 9 0 0 81 12 28
2020 Financial management 47 34 4 7 7 0 0 82 14 15
2020 Information technology 40 39 7 10 4 0 0 79 14 29
2020 Project management 47 26 21 6 0 0 0 72 6 11
2020 Other services to the public 42 17 23 12 6 0 0 59 17 15
2020 None of the above 36 32 10 11 4 0 6 73 17 22
2019 Client contact centre 22 31 38 0 0 0 8 58 0 13
2019 Security 32 40 16 9 4 0 0 71 13 25
2019 Legal services 40 31 13 9 7 0 0 71 16 123
2019 Administration and operations 36 32 11 15 5 0 1 69 20 115
2019 Human resources 43 36 14 3 3 0 0 79 7 34
2019 Financial management 55 19 11 0 15 0 0 74 15 15
2019 Information management 36 28 22 0 8 5 0 69 8 14
2019 Information technology 54 30 0 0 11 0 4 88 12 27
2019 Project management 44 34 22 0 0 0 0 78 0 10
2019 Other services to the public 46 30 8 8 8 0 0 76 16 13
2019 None of the above 50 22 5 9 14 0 0 73 22 23
2018 Client contact centre 28 23 28 21 0 0 0 51 21 14
2018 Security 58 15 0 21 6 0 0 73 27 14
2018 Legal services 38 30 9 7 11 3 1 71 20 117
2018 Administration and operations 39 30 15 8 7 0 2 69 15 125
2018 Human resources 42 33 16 6 3 0 0 75 9 32
2018 Financial management 32 52 9 7 0 0 0 84 7 15
2018 Information management 26 37 18 10 10 0 0 63 19 13
2018 Information technology 41 28 19 6 6 0 0 69 12 31
2018 Other services to the public 36 28 0 18 18 0 0 64 36 11
2018 None of the above 50 30 10 0 10 0 0 80 10 22
2017 Client contact centre 9 51 7 24 9 0 0 61 32 12
2017 Security 34 30 19 9 0 0 8 70 9 11
2017 Legal services 40 28 16 11 3 1 0 69 15 107
2017 Administration and operations 30 32 15 12 10 1 0 62 23 106
2017 Human resources 49 31 5 15 0 0 0 80 15 20
2017 Information technology 62 22 5 11 0 0 0 84 11 18
2017 None of the above 28 39 16 5 11 0 0 67 16 18
2014 Client contact centre 13 45 6 29 7 0 0 58 36 16
2014 Legal services 20 39 22 9 7 2 2 61 16 104
2014 Administration and operations 31 32 14 13 9 0 1 64 23 140
2014 Human resources 40 28 14 12 6 0 0 68 18 15
2014 Financial management 29 45 0 26 0 0 0 74 26 14
2014 Information management 9 41 33 7 9 0 0 51 16 12
2014 Information technology 23 23 23 23 9 0 0 45 32 22
2014 Other services to the public 18 47 23 0 12 0 0 65 12 17
2014 None of the above 21 25 27 15 13 0 0 46 28 34

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 66 0 0 5 0 0 95 5 14
2020 Legal services 34 39 12 10 3 0 1 74 14 119
2020 Administration and operations 30 40 13 12 5 0 0 70 17 143
2020 Human resources 28 33 20 11 9 0 0 61 19 28
2020 Financial management 62 20 0 18 0 0 0 82 18 15
2020 Information technology 32 44 10 7 4 4 0 79 11 28
2020 Project management 18 38 27 6 0 0 11 62 7 11
2020 Other services to the public 34 52 14 0 0 0 0 86 0 15
2020 None of the above 28 40 11 11 5 0 7 73 16 21
2019 Client contact centre 31 33 20 9 8 0 0 63 17 13
2019 Security 38 31 9 16 5 0 0 70 21 25
2019 Legal services 42 34 11 10 4 0 0 76 14 122
2019 Administration and operations 37 34 18 7 3 1 1 72 10 113
2019 Human resources 31 43 8 12 7 0 0 73 18 34
2019 Financial management 39 38 6 17 0 0 0 77 17 13
2019 Information management 33 58 0 0 9 0 0 91 9 13
2019 Information technology 38 46 4 0 12 0 0 84 12 26
2019 Project management 49 20 0 20 11 0 0 69 31 11
2019 Other services to the public 30 46 16 0 8 0 0 76 8 13
2019 None of the above 53 27 5 10 4 0 0 81 14 22
2018 Client contact centre 33 55 12 0 0 0 0 88 0 15
2018 Security 46 21 13 14 6 0 0 67 20 14
2018 Legal services 40 37 7 5 8 3 0 79 14 118
2018 Administration and operations 45 30 12 6 6 0 1 76 12 126
2018 Human resources 32 39 12 9 9 0 0 71 17 32
2018 Financial management 56 26 0 12 6 0 0 82 18 15
2018 Information management 26 43 6 5 19 0 0 69 25 13
2018 Information technology 24 48 15 9 3 0 0 73 12 32
2018 Other services to the public 18 27 9 37 9 0 0 45 46 11
2018 None of the above 47 38 5 0 10 0 0 85 10 22
2017 Client contact centre 18 31 18 15 17 0 0 49 32 12
2017 Security 25 47 20 0 0 0 8 79 0 11
2017 Legal services 34 40 11 10 4 0 1 75 14 107
2017 Administration and operations 31 39 19 7 4 0 0 71 10 106
2017 Human resources 44 31 10 5 10 0 0 76 15 20
2017 Information technology 51 38 5 0 0 0 5 94 0 18
2017 None of the above 38 41 4 16 0 0 0 79 16 18
2014 Client contact centre 6 45 23 19 7 0 0 51 26 16
2014 Legal services 24 42 21 8 5 0 0 66 13 104
2014 Administration and operations 26 34 17 12 10 0 1 61 22 140
2014 Human resources 14 60 26 0 0 0 0 74 0 15
2014 Financial management 16 35 16 26 6 0 0 52 32 14
2014 Information management 7 61 14 18 0 0 0 68 18 12
2014 Information technology 23 23 18 32 5 0 0 45 36 22
2014 Other services to the public 30 29 29 12 0 0 0 59 12 17
2014 None of the above 24 26 23 13 13 0 0 51 26 34

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 42 5 5 0 0 0 90 5 14
2020 Legal services 49 36 7 5 2 0 1 86 7 119
2020 Administration and operations 42 36 14 3 5 0 1 78 8 144
2020 Human resources 38 35 6 15 5 0 0 74 20 28
2020 Financial management 52 41 0 7 0 0 0 93 7 15
2020 Information technology 36 36 14 4 10 0 0 72 14 29
2020 Project management 48 30 15 6 0 0 0 78 6 11
2020 Other services to the public 34 52 0 14 0 0 0 86 14 15
2020 None of the above 62 13 11 4 11 0 0 75 14 22
2019 Client contact centre 35 48 8 9 0 0 0 83 9 13
2019 Security 59 22 16 0 4 0 0 81 4 25
2019 Legal services 59 30 7 4 0 0 0 89 4 123
2019 Administration and operations 44 38 12 4 2 0 0 82 6 115
2019 Human resources 31 44 9 9 7 0 0 75 16 34
2019 Financial management 58 14 28 0 0 0 0 72 0 15
2019 Information management 48 28 16 8 0 0 0 76 8 14
2019 Information technology 42 36 11 8 3 0 0 78 11 27
2019 Project management 72 28 0 0 0 0 0 100 0 11
2019 Other services to the public 64 20 16 0 0 0 0 84 0 13
2019 None of the above 46 50 0 4 0 0 0 96 4 23
2018 Client contact centre 51 23 11 15 0 0 0 74 15 14
2018 Security 61 27 7 5 0 0 0 88 5 14
2018 Legal services 55 33 7 1 4 1 0 89 4 118
2018 Administration and operations 46 39 8 3 3 0 1 86 6 125
2018 Human resources 39 49 9 0 3 0 0 88 3 32
2018 Financial management 53 30 11 6 0 0 0 83 6 15
2018 Information management 38 27 16 0 19 0 0 65 19 13
2018 Information technology 26 46 9 12 6 0 0 73 18 32
2018 Other services to the public 27 45 19 9 0 0 0 72 9 11
2018 None of the above 62 33 0 0 5 0 0 95 5 22
2017 Client contact centre 25 45 22 9 0 0 0 69 9 12
2017 Security 36 48 8 0 0 0 8 91 0 11
2017 Legal services 52 38 6 3 2 0 0 90 4 107
2017 Administration and operations 33 46 10 5 5 0 1 80 10 106
2017 Human resources 39 56 5 0 0 0 0 95 0 20
2017 Information technology 39 55 0 0 5 0 0 95 5 18
2017 None of the above 55 40 4 0 0 0 0 96 0 18
2014 Client contact centre 20 26 31 11 11 0 0 47 23 16
2014 Legal services 38 55 4 1 2 0 0 93 3 104
2014 Administration and operations 38 39 13 9 1 0 0 77 10 140
2014 Human resources 44 28 20 8 0 0 0 72 8 15
2014 Financial management 10 52 13 19 6 0 0 61 26 14
2014 Information management 33 48 0 9 9 0 0 81 19 12
2014 Information technology 27 23 14 32 5 0 0 50 36 22
2014 Other services to the public 54 33 6 6 0 0 0 88 6 17
2014 None of the above 29 45 13 3 6 0 3 77 10 34

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 35 12 0 5 0 0 83 5 14
2020 Legal services 32 33 19 8 6 0 2 66 15 118
2020 Administration and operations 43 31 17 5 3 0 0 74 9 144
2020 Human resources 13 28 42 4 14 0 0 41 17 28
2020 Financial management 34 13 34 7 11 0 0 47 18 15
2020 Information technology 16 28 25 21 9 0 0 44 31 29
2020 Project management 20 39 19 15 6 0 0 59 22 11
2020 Other services to the public 54 14 26 6 0 0 0 68 6 15
2020 None of the above 41 35 20 4 0 0 0 76 4 22
2019 Client contact centre 39 53 0 8 0 0 0 92 8 13
2019 Security 38 28 12 17 4 0 0 66 22 25
2019 Legal services 37 33 21 4 5 0 0 69 10 123
2019 Administration and operations 48 27 19 3 3 0 1 76 6 112
2019 Human resources 32 25 18 15 11 0 0 56 26 34
2019 Financial management 39 42 7 0 12 0 0 81 12 15
2019 Information management 51 43 6 0 0 0 0 94 0 14
2019 Information technology 40 31 12 10 6 0 0 71 17 27
2019 Project management 17 55 28 0 0 0 0 72 0 11
2019 Other services to the public 30 24 30 8 0 8 0 59 9 13
2019 None of the above 41 34 16 4 5 0 0 75 9 23
2018 Client contact centre 58 14 28 0 0 0 0 72 0 15
2018 Security 30 36 5 13 15 0 0 67 28 14
2018 Legal services 34 33 18 7 6 1 1 68 14 118
2018 Administration and operations 40 37 14 6 2 1 1 79 7 126
2018 Human resources 6 40 15 23 14 3 0 47 38 31
2018 Financial management 11 60 6 18 6 0 0 71 24 15
2018 Information management 72 12 10 6 0 0 0 84 6 13
2018 Information technology 15 33 24 12 10 0 6 51 23 32
2018 Other services to the public 18 48 27 7 0 0 0 66 7 11
2018 None of the above 55 23 0 17 4 0 0 78 22 23
2017 Client contact centre 51 24 18 0 7 0 0 75 7 12
2017 Security 30 16 8 45 0 0 0 47 45 11
2017 Legal services 42 32 16 4 6 0 1 75 9 107
2017 Administration and operations 35 44 15 1 3 0 1 80 4 106
2017 Human resources 5 39 31 25 0 0 0 44 25 20
2017 Information technology 29 27 11 17 11 0 5 60 29 18
2017 None of the above 50 23 11 5 5 7 0 77 11 18
2014 Client contact centre 46 23 19 7 6 0 0 68 13 16
2014 Legal services 36 36 19 6 2 0 0 72 9 104
2014 Administration and operations 31 34 23 9 3 0 1 65 12 139
2014 Human resources 22 24 18 18 18 0 0 46 36 15
2014 Financial management 10 23 35 6 26 0 0 32 32 14
2014 Information management 44 23 25 0 8 0 0 67 8 12
2014 Information technology 27 32 18 5 18 0 0 59 23 22
2014 Other services to the public 55 23 6 10 6 0 0 78 16 17
2014 None of the above 45 34 14 0 7 0 0 79 7 34

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 20 26 16 10 0 0 25 48 13
2020 Legal services 5 17 35 29 14 0 0 42 22 119
2020 Administration and operations 11 32 32 14 8 2 0 23 44 145
2020 Human resources 15 31 42 9 3 0 0 12 46 28
2020 Financial management 21 17 41 7 14 0 0 21 38 15
2020 Information technology 21 34 24 18 4 0 0 21 55 29
2020 Project management 15 27 47 11 0 0 0 11 42 11
2020 Other services to the public 0 22 32 27 9 0 9 41 24 14
2020 None of the above 12 8 41 22 16 0 0 39 20 21
2019 Client contact centre 16 22 26 8 29 0 0 37 38 13
2019 Security 24 25 23 4 21 4 0 26 50 25
2019 Legal services 7 17 34 24 18 0 1 42 24 122
2019 Administration and operations 4 22 28 24 18 3 1 43 27 114
2019 Human resources 20 27 25 21 8 0 0 29 47 34
2019 Financial management 16 27 42 16 0 0 0 16 42 14
2019 Information management 8 22 28 25 8 0 8 36 33 14
2019 Information technology 8 34 37 18 0 3 0 19 43 27
2019 Project management 0 8 43 17 31 0 0 48 8 11
2019 Other services to the public 8 16 36 16 16 8 0 35 26 13
2019 None of the above 5 27 24 21 18 5 0 41 33 23
2018 Client contact centre 20 13 35 26 6 0 0 33 33 15
2018 Security 16 36 21 27 0 0 0 27 52 14
2018 Legal services 8 15 18 26 24 5 4 54 26 117
2018 Administration and operations 7 15 32 21 20 2 4 44 23 126
2018 Human resources 25 35 26 8 3 0 3 11 62 32
2018 Financial management 6 32 33 15 15 0 0 30 37 15
2018 Information management 6 16 42 27 10 0 0 36 22 13
2018 Information technology 16 41 21 13 9 0 0 23 57 31
2018 Other services to the public 7 45 30 0 18 0 0 18 52 11
2018 None of the above 4 23 31 14 14 9 6 33 31 23
2017 Client contact centre 9 25 26 25 0 0 15 30 39 12
2017 Security 29 27 16 19 0 0 8 21 61 11
2017 Legal services 5 17 27 22 19 2 7 45 25 108
2017 Administration and operations 7 13 42 24 8 3 3 34 22 106
2017 Human resources 26 20 49 5 0 0 0 5 46 20
2017 Information technology 33 22 40 5 0 0 0 5 55 18
2017 None of the above 15 21 17 24 22 0 0 46 36 18
2014 Client contact centre 30 43 13 7 0 0 7 7 79 16
2014 Legal services 4 14 38 25 11 1 7 39 19 104
2014 Administration and operations 7 26 38 13 10 2 3 25 35 140
2014 Human resources 26 26 48 0 0 0 0 0 52 15
2014 Financial management 32 39 29 0 0 0 0 0 71 14
2014 Information management 0 57 43 0 0 0 0 0 57 12
2014 Information technology 55 23 14 5 5 0 0 9 77 22
2014 Other services to the public 6 9 30 24 24 6 0 52 16 17
2014 None of the above 9 11 36 16 17 2 9 37 23 34

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 18 39 23 9 5 0 34 25 14
2020 Legal services 4 11 22 29 32 1 3 63 15 119
2020 Administration and operations 14 21 20 30 12 2 1 44 36 145
2020 Human resources 19 10 39 15 13 3 0 29 30 28
2020 Financial management 7 20 7 25 34 7 0 64 29 15
2020 Information technology 3 28 25 20 20 4 0 42 32 29
2020 Project management 0 26 26 20 20 0 9 43 29 11
2020 Other services to the public 20 6 32 6 19 9 9 30 31 15
2020 None of the above 8 0 35 19 34 0 4 55 9 21
2019 Client contact centre 8 25 25 5 23 8 6 32 39 13
2019 Security 20 24 24 12 16 4 0 29 46 25
2019 Legal services 7 9 22 27 28 5 3 59 17 121
2019 Administration and operations 5 18 22 25 26 2 4 53 24 115
2019 Human resources 10 15 22 26 18 3 6 49 28 33
2019 Financial management 14 14 52 21 0 0 0 21 27 14
2019 Information management 8 20 37 14 22 0 0 35 28 14
2019 Information technology 15 24 19 30 8 4 0 40 40 27
2019 Project management 8 20 40 0 32 0 0 32 28 11
2019 Other services to the public 8 24 14 22 24 8 0 50 35 13
2019 None of the above 14 14 21 14 29 5 4 46 31 23
2018 Client contact centre 8 31 19 16 18 0 8 37 42 15
2018 Security 8 26 30 20 17 0 0 36 34 13
2018 Legal services 6 13 17 25 26 7 5 59 22 117
2018 Administration and operations 3 17 27 25 23 2 4 51 21 125
2018 Human resources 25 10 38 6 8 7 6 16 40 32
2018 Financial management 6 18 17 33 26 0 0 59 24 14
2018 Information management 10 26 21 6 37 0 0 43 35 13
2018 Information technology 9 19 36 22 12 3 0 35 28 32
2018 Other services to the public 21 27 25 9 18 0 0 27 48 11
2018 None of the above 9 14 18 26 14 9 9 49 29 23
2017 Client contact centre 17 23 35 9 0 0 16 11 48 12
2017 Security 20 34 30 8 0 0 8 9 58 11
2017 Legal services 9 14 22 20 25 4 6 50 25 108
2017 Administration and operations 7 18 30 26 10 2 6 40 27 106
2017 Human resources 15 5 49 10 10 12 0 23 22 20
2017 Information technology 6 29 47 6 0 6 6 7 40 17
2017 None of the above 5 31 12 23 22 6 0 48 39 18
2014 Client contact centre 24 43 6 7 0 13 7 8 84 16
2014 Legal services 7 18 23 27 9 3 12 43 30 103
2014 Administration and operations 11 20 30 16 14 4 5 33 34 140
2014 Human resources 12 0 38 32 12 0 6 47 13 15
2014 Financial management 29 26 32 13 0 0 0 13 55 14
2014 Information management 26 25 32 18 0 0 0 18 50 12
2014 Information technology 50 9 18 18 0 0 5 19 62 22
2014 Other services to the public 13 9 30 24 18 6 0 45 23 17
2014 None of the above 10 9 38 8 21 8 6 34 22 34

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 29 30 15 14 0 0 29 41 14
2020 Legal services 8 8 25 24 25 2 9 54 17 118
2020 Administration and operations 12 22 30 17 17 1 1 34 35 144
2020 Human resources 12 20 26 20 16 5 0 38 34 28
2020 Financial management 0 25 34 6 21 7 7 31 29 15
2020 Information technology 7 17 15 46 11 0 4 60 25 28
2020 Project management 17 24 48 10 0 0 0 10 42 11
2020 Other services to the public 20 17 17 14 14 9 9 35 45 15
2020 None of the above 12 21 22 18 27 0 0 45 33 21
2019 Client contact centre 5 17 25 16 23 14 0 45 25 13
2019 Security 4 49 20 11 8 8 0 20 58 25
2019 Legal services 5 10 21 28 25 6 4 59 17 122
2019 Administration and operations 7 22 23 18 23 6 2 44 31 113
2019 Human resources 18 0 35 21 20 3 3 43 19 34
2019 Financial management 22 18 6 21 29 5 0 52 41 15
2019 Information management 8 6 22 28 28 0 8 60 15 14
2019 Information technology 4 20 42 24 10 0 0 34 24 27
2019 Project management 8 17 8 35 31 0 0 66 25 11
2019 Other services to the public 19 10 33 9 29 0 0 38 28 11
2019 None of the above 14 11 27 10 29 9 0 43 27 23
2018 Client contact centre 0 22 31 19 13 0 15 38 25 14
2018 Security 31 29 17 13 10 0 0 23 60 13
2018 Legal services 3 13 19 20 33 6 6 59 19 115
2018 Administration and operations 7 17 25 17 22 5 7 44 28 126
2018 Human resources 14 17 26 25 5 0 14 35 36 32
2018 Financial management 11 22 6 28 28 0 6 59 35 15
2018 Information management 15 6 38 21 10 10 0 34 24 13
2018 Information technology 6 29 34 13 15 0 3 28 37 32
2018 Other services to the public 9 18 30 25 9 0 9 38 30 11
2018 None of the above 12 6 11 32 12 23 6 60 24 23
2017 Client contact centre 0 31 18 35 0 0 15 42 37 12
2017 Security 9 36 28 11 0 0 16 13 53 11
2017 Legal services 5 14 21 22 28 1 9 56 21 108
2017 Administration and operations 5 24 32 23 9 0 8 35 31 106
2017 Human resources 25 19 21 15 15 0 5 31 46 20
2017 Information technology 12 17 30 18 6 6 12 29 35 17
2017 None of the above 22 10 10 17 23 6 13 49 39 18
2014 Client contact centre 44 36 7 7 0 0 7 7 85 16
2014 Legal services 7 17 21 29 12 2 12 48 28 104
2014 Administration and operations 13 21 26 19 12 4 5 34 37 139
2014 Human resources 38 26 22 0 14 0 0 14 64 15
2014 Financial management 35 13 32 19 0 0 0 19 48 14
2014 Information management 30 16 17 27 9 0 0 37 46 12
2014 Information technology 14 27 32 23 0 5 0 24 43 22
2014 Other services to the public 11 16 18 18 24 6 6 49 31 17
2014 None of the above 13 16 29 3 20 5 16 29 35 34

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 12 23 33 23 0 0 56 21 14
2020 Legal services 2 10 26 38 22 0 2 61 12 118
2020 Administration and operations 3 8 34 30 23 1 1 54 11 144
2020 Human resources 9 10 43 23 15 0 0 38 19 28
2020 Financial management 7 39 34 7 14 0 0 21 46 15
2020 Information technology 11 31 25 17 17 0 0 34 42 29
2020 Project management 18 6 45 20 11 0 0 30 24 11
2020 Other services to the public 9 6 29 19 29 0 9 52 16 15
2020 None of the above 5 0 26 33 37 0 0 70 5 21
2019 Client contact centre 8 8 30 17 31 0 6 51 17 13
2019 Security 8 29 21 20 19 4 0 40 38 25
2019 Legal services 1 5 29 38 24 1 3 64 6 121
2019 Administration and operations 2 7 23 37 27 3 2 67 9 114
2019 Human resources 9 12 29 22 21 4 3 46 23 33
2019 Financial management 14 12 21 41 7 5 0 50 28 15
2019 Information management 6 6 16 14 50 0 8 69 13 14
2019 Information technology 7 12 30 27 24 0 0 51 20 26
2019 Project management 0 20 32 17 31 0 0 48 20 11
2019 Other services to the public 0 8 30 14 40 8 0 59 9 13
2019 None of the above 5 13 18 28 35 0 0 63 18 23
2018 Client contact centre 0 30 23 28 18 0 0 47 30 15
2018 Security 8 12 50 20 10 0 0 30 20 13
2018 Legal services 1 11 23 24 32 6 4 61 13 117
2018 Administration and operations 3 6 28 32 27 1 3 61 9 124
2018 Human resources 9 19 40 16 13 0 3 30 28 32
2018 Financial management 12 11 6 32 39 0 0 71 24 15
2018 Information management 0 16 12 41 31 0 0 72 16 13
2018 Information technology 12 22 25 23 18 0 0 41 34 32
2018 Other services to the public 7 18 27 21 18 9 0 42 28 11
2018 None of the above 7 17 9 35 20 11 0 62 28 23
2017 Client contact centre 9 7 9 51 9 0 15 71 18 12
2017 Security 9 20 25 19 11 0 16 36 34 11
2017 Legal services 1 6 26 35 27 0 5 66 7 107
2017 Administration and operations 8 10 34 32 12 0 5 46 18 105
2017 Human resources 25 17 39 5 15 0 0 20 41 20
2017 Information technology 12 18 47 11 6 0 6 18 31 17
2017 None of the above 11 15 11 29 24 4 6 59 28 18
2014 Client contact centre 19 18 25 31 0 0 7 34 40 16
2014 Legal services 6 11 26 37 13 2 6 54 18 103
2014 Administration and operations 6 16 24 29 20 1 4 52 23 138
2014 Human resources 6 24 48 14 8 0 0 22 30 15
2014 Financial management 13 26 52 0 10 0 0 10 39 14
2014 Information management 7 17 25 41 9 0 0 51 24 12
2014 Information technology 48 24 0 19 10 0 0 29 71 21
2014 Other services to the public 0 11 17 42 24 6 0 71 11 17
2014 None of the above 11 3 36 23 18 2 7 45 16 34

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 13 6 24 40 0 0 65 29 13
2020 Legal services 5 14 25 27 25 1 4 54 19 119
2020 Administration and operations 18 18 29 21 14 0 1 35 36 145
2020 Human resources 23 27 12 13 13 5 6 29 57 28
2020 Financial management 14 32 28 13 14 0 0 27 46 15
2020 Information technology 14 27 38 7 14 0 0 21 42 29
2020 Project management 15 6 57 0 11 0 10 12 24 11
2020 Other services to the public 12 35 12 20 13 0 9 37 51 15
2020 None of the above 5 5 27 25 40 0 0 64 9 21
2019 Client contact centre 23 13 16 25 17 0 6 44 39 13
2019 Security 16 21 0 8 44 12 0 59 41 25
2019 Legal services 8 11 31 17 26 1 5 46 21 123
2019 Administration and operations 8 22 24 17 23 2 4 43 31 114
2019 Human resources 27 20 22 20 11 0 0 31 47 34
2019 Financial management 19 15 41 13 5 0 7 20 36 15
2019 Information management 6 12 22 35 16 0 8 56 20 14
2019 Information technology 15 22 23 25 15 0 0 40 37 27
2019 Project management 11 37 8 8 26 0 8 38 53 11
2019 Other services to the public 16 16 22 14 24 8 0 41 35 13
2019 None of the above 14 9 17 26 35 0 0 60 23 23
2018 Client contact centre 6 33 13 20 20 8 0 44 42 15
2018 Security 10 37 23 23 7 0 0 30 47 13
2018 Legal services 12 13 23 17 21 7 8 44 29 117
2018 Administration and operations 14 17 27 16 19 2 4 37 33 124
2018 Human resources 38 23 19 12 6 0 3 19 62 32
2018 Financial management 6 29 21 26 19 0 0 45 34 15
2018 Information management 26 6 31 15 16 0 6 33 34 13
2018 Information technology 24 32 14 18 9 0 3 28 58 32
2018 Other services to the public 36 18 16 12 18 0 0 30 54 11
2018 None of the above 14 26 4 21 20 9 6 48 47 23
2017 Client contact centre 24 22 54 0 0 0 0 0 46 12
2017 Security 26 41 8 8 8 0 8 18 73 11
2017 Legal services 15 19 25 13 21 2 5 36 36 108
2017 Administration and operations 16 35 25 13 5 1 5 20 54 106
2017 Human resources 29 24 21 10 10 5 0 21 57 20
2017 Information technology 35 35 17 6 6 0 0 12 71 17
2017 None of the above 20 11 14 24 19 0 11 49 35 18
2014 Client contact centre 38 37 12 7 0 0 7 7 80 16
2014 Legal services 19 23 21 21 8 1 9 31 46 104
2014 Administration and operations 25 24 23 12 11 2 3 24 52 140
2014 Human resources 36 12 36 8 8 0 0 16 48 15
2014 Financial management 42 29 19 10 0 0 0 10 71 14
2014 Information management 33 50 9 0 0 0 7 0 90 12
2014 Information technology 55 18 9 18 0 0 0 18 73 22
2014 Other services to the public 12 39 24 6 12 6 0 20 55 17
2014 None of the above 21 8 27 23 15 2 3 41 31 34

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 9 54 11 14 0 0 25 20 14
2020 Legal services 3 11 19 24 31 2 9 62 16 118
2020 Administration and operations 16 15 25 25 13 6 1 41 33 144
2020 Human resources 13 32 17 16 7 12 4 26 54 27
2020 Financial management 13 34 25 14 0 14 0 16 55 15
2020 Information technology 14 24 26 18 18 0 0 36 38 29
2020 Project management 6 0 54 20 9 0 11 32 7 11
2020 Other services to the public 14 12 23 22 29 0 0 51 26 15
2020 None of the above 4 6 35 20 28 6 0 51 11 22
2019 Client contact centre 27 9 31 0 24 9 0 27 39 12
2019 Security 22 19 24 11 17 8 0 30 44 25
2019 Legal services 10 13 26 19 24 6 3 47 24 122
2019 Administration and operations 13 15 31 18 16 2 3 37 30 114
2019 Human resources 15 17 28 17 23 0 0 40 32 34
2019 Financial management 7 17 20 36 0 20 0 45 30 15
2019 Information management 6 20 22 22 22 8 0 47 29 14
2019 Information technology 8 16 28 28 17 4 0 46 25 27
2019 Project management 20 11 25 15 20 0 8 38 34 11
2019 Other services to the public 32 0 14 30 16 8 0 50 35 13
2019 None of the above 27 5 27 7 29 5 0 38 34 23
2018 Client contact centre 14 55 21 4 6 0 0 11 69 15
2018 Security 10 7 43 13 27 0 0 40 17 13
2018 Legal services 11 15 14 24 23 3 10 54 30 117
2018 Administration and operations 11 18 30 15 18 3 4 36 31 126
2018 Human resources 15 33 40 10 3 0 0 13 48 32
2018 Financial management 11 11 39 21 19 0 0 39 22 15
2018 Information management 19 19 19 5 18 10 10 29 47 13
2018 Information technology 3 24 31 23 6 9 3 34 31 32
2018 None of the above 4 10 26 35 16 9 0 56 15 22
2017 Client contact centre 9 22 18 42 0 9 0 47 34 12
2017 Security 17 8 39 16 11 0 8 30 27 11
2017 Legal services 13 14 20 12 26 8 7 45 31 107
2017 Administration and operations 18 18 32 18 9 1 4 29 38 106
2017 Human resources 20 29 24 12 10 5 0 23 52 20
2017 Information technology 6 24 18 29 6 0 18 43 36 17
2017 None of the above 6 28 12 23 14 11 6 45 41 17
2014 Client contact centre 35 13 25 7 0 7 13 8 61 16
2014 Legal services 9 15 19 23 11 2 20 45 31 104
2014 Administration and operations 4 21 25 24 13 5 6 43 29 139
2014 Human resources 6 30 20 30 8 0 6 41 38 15
2014 Financial management 16 13 65 6 0 0 0 6 29 14
2014 Information management 50 23 9 18 0 0 0 18 73 12
2014 Information technology 23 23 18 27 5 0 5 33 48 22
2014 Other services to the public 6 12 27 24 18 6 6 48 21 17
2014 None of the above 15 18 35 9 18 0 6 28 35 34

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 17 50 18 9 0 0 27 24 14
2020 Legal services 6 14 29 21 23 3 4 47 22 119
2020 Administration and operations 15 22 36 10 14 2 2 25 38 144
2020 Human resources 16 11 37 20 13 3 0 34 28 27
2020 Financial management 7 11 54 7 7 14 0 16 21 15
2020 Information technology 11 16 27 32 11 0 4 44 28 29
2020 Project management 0 24 48 9 0 0 20 11 29 11
2020 Other services to the public 20 12 40 11 9 0 9 21 35 15
2020 None of the above 5 12 30 8 32 13 0 47 19 21
2019 Client contact centre 9 38 9 8 23 8 6 36 54 13
2019 Security 12 12 24 19 28 4 0 50 25 25
2019 Legal services 7 15 26 23 21 5 3 48 24 121
2019 Administration and operations 11 19 27 14 23 2 4 39 32 114
2019 Human resources 18 15 26 23 15 0 3 39 34 34
2019 Financial management 22 12 0 41 20 5 0 64 36 15
2019 Information management 0 26 22 16 20 8 8 43 31 14
2019 Information technology 8 24 20 32 8 8 0 44 35 27
2019 Project management 8 17 40 15 20 0 0 35 25 11
2019 Other services to the public 16 8 44 8 8 16 0 19 29 13
2019 None of the above 12 22 22 4 35 5 0 41 36 23
2018 Client contact centre 0 22 23 34 20 0 0 55 22 15
2018 Security 19 21 27 17 7 10 0 26 44 13
2018 Legal services 4 15 25 20 21 6 9 49 22 114
2018 Administration and operations 7 17 28 24 17 2 5 44 26 126
2018 Human resources 12 25 31 16 9 5 3 26 40 31
2018 Financial management 18 21 11 26 24 0 0 51 39 15
2018 Information management 15 10 22 22 21 10 0 48 27 13
2018 Information technology 3 35 22 18 15 0 6 36 41 32
2018 Other services to the public 18 9 46 9 9 9 0 20 30 11
2018 None of the above 0 21 17 21 16 19 6 50 27 23
2017 Client contact centre 9 24 25 0 18 9 15 24 43 12
2017 Security 9 11 42 30 0 0 8 33 21 11
2017 Legal services 10 17 23 18 23 3 6 45 30 108
2017 Administration and operations 13 17 32 21 9 4 5 33 33 106
2017 Human resources 25 19 15 29 5 7 0 37 47 20
2017 Information technology 12 24 35 12 18 0 0 30 35 17
2017 None of the above 16 15 5 16 24 11 13 52 41 18
2014 Client contact centre 26 34 13 20 0 0 7 21 65 16
2014 Legal services 10 16 33 15 5 6 15 25 34 104
2014 Administration and operations 13 22 28 13 13 4 5 29 39 140
2014 Human resources 12 32 34 6 16 0 0 22 44 15
2014 Financial management 26 16 35 23 0 0 0 23 42 14
2014 Information management 18 34 30 0 10 0 8 11 57 11
2014 Information technology 9 14 27 36 5 5 5 45 25 22
2014 Other services to the public 4 29 24 24 12 6 0 39 35 17
2014 None of the above 13 22 33 14 12 0 6 28 37 34

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 15 24 37 0 0 9 41 33 14
2020 Legal services 12 21 30 23 13 0 0 36 33 119
2020 Administration and operations 17 24 33 16 9 0 1 26 42 145
2020 Human resources 4 14 41 26 7 6 3 36 19 27
2020 Financial management 0 14 32 20 28 7 0 51 15 15
2020 Information technology 4 14 23 34 21 0 4 58 19 29
2020 Project management 0 0 50 15 35 0 0 50 0 11
2020 Other services to the public 6 43 37 6 0 0 9 6 53 15
2020 None of the above 5 12 33 19 25 7 0 46 18 21
2019 Client contact centre 9 25 22 15 25 0 6 42 35 13
2019 Security 0 21 16 28 32 4 0 62 21 25
2019 Legal services 11 12 35 21 20 1 0 42 23 122
2019 Administration and operations 11 24 25 19 18 2 2 38 36 114
2019 Human resources 20 12 23 24 20 0 0 45 32 34
2019 Financial management 27 12 26 13 22 0 0 35 39 15
2019 Information management 0 20 40 24 8 0 8 35 22 14
2019 Information technology 4 27 20 26 16 3 4 45 34 27
2019 Project management 0 11 20 54 15 0 0 69 11 11
2019 Other services to the public 16 16 36 8 16 8 0 26 35 13
2019 None of the above 24 14 19 22 17 5 0 40 40 23
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 14 29 21 5 0 15 34 31 14
2020 Legal services 16 39 14 3 10 7 11 67 16 119
2020 Administration and operations 21 29 21 12 14 2 1 52 27 145
2020 Human resources 30 41 4 3 9 9 4 82 14 28
2020 Financial management 40 34 4 0 7 14 0 87 8 15
2020 Information technology 23 25 31 4 3 11 4 56 8 29
2020 Project management 19 26 15 20 9 0 11 51 32 11
2020 Other services to the public 17 31 17 20 9 0 6 51 30 15
2020 None of the above 41 19 14 8 8 4 6 67 17 22
2019 Client contact centre 31 23 28 9 9 0 0 54 18 12
2019 Security 12 35 21 13 11 4 4 50 27 25
2019 Legal services 32 21 19 9 9 7 3 60 19 123
2019 Administration and operations 25 26 15 14 9 7 2 57 26 113
2019 Human resources 32 39 9 6 7 0 8 77 14 34
2019 Financial management 36 22 21 7 0 14 0 67 8 15
2019 Information management 30 8 24 30 8 0 0 38 38 14
2019 Information technology 27 34 20 0 11 4 4 67 12 27
2019 Project management 24 8 20 0 20 20 8 45 28 11
2019 Other services to the public 24 36 8 16 8 8 0 65 26 13
2019 None of the above 45 9 5 5 19 18 0 66 28 23
2018 Client contact centre 22 30 33 0 8 7 0 55 9 14
2018 Security 21 47 0 11 15 6 0 72 28 14
2018 Legal services 33 28 13 7 3 12 4 73 11 117
2018 Administration and operations 27 29 13 17 6 3 5 61 25 126
2018 Human resources 34 22 16 8 6 6 8 66 16 31
2018 Financial management 39 42 18 0 0 0 0 82 0 14
2018 Information management 11 16 12 22 19 19 0 33 52 13
2018 Information technology 17 22 25 12 12 3 9 44 27 32
2018 Other services to the public 18 9 25 18 21 9 0 30 42 11
2018 None of the above 38 8 20 4 10 11 9 57 17 23
2017 Client contact centre 7 29 19 18 9 0 17 44 33 11
2017 Security 25 9 38 0 20 0 8 37 21 11
2017 Legal services 17 28 17 15 9 9 5 53 28 108
2017 Administration and operations 19 31 23 14 8 3 2 53 23 106
2017 Human resources 44 39 5 7 0 5 0 88 7 20
2017 Information technology 23 28 27 0 11 0 11 57 12 18
2017 None of the above 11 27 10 17 11 0 23 50 37 18
2014 Client contact centre 11 18 32 6 26 0 7 31 35 16
2014 Legal services 20 27 17 13 13 7 4 52 29 104
2014 Administration and operations 24 27 22 12 11 3 2 53 24 139
2014 Human resources 46 28 14 0 0 0 12 84 0 15
2014 Financial management 26 26 6 23 6 0 13 59 33 14
2014 Information management 16 57 26 0 0 0 0 74 0 12
2014 Information technology 9 14 36 18 18 0 5 24 38 22
2014 Other services to the public 29 18 29 12 12 0 0 47 25 17
2014 None of the above 15 34 21 12 15 3 0 50 28 34

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 21 21 9 5 0 0 65 14 14
2020 Legal services 44 36 5 5 7 1 2 82 13 119
2020 Administration and operations 39 23 14 11 13 0 0 62 24 145
2020 Human resources 46 26 9 7 9 4 0 75 16 28
2020 Financial management 73 20 7 0 0 0 0 93 0 15
2020 Information technology 61 21 4 4 11 0 0 82 14 28
2020 Project management 48 20 22 11 0 0 0 67 11 11
2020 Other services to the public 34 35 0 17 9 6 0 72 28 15
2020 None of the above 32 25 11 16 10 6 0 61 28 22
2019 Client contact centre 46 27 0 18 9 0 0 73 27 12
2019 Security 36 23 17 12 8 4 0 62 20 25
2019 Legal services 45 31 7 11 6 0 0 76 17 123
2019 Administration and operations 51 27 7 4 10 0 1 78 15 113
2019 Human resources 57 28 8 3 3 0 0 85 7 34
2019 Financial management 74 11 8 7 0 0 0 85 7 15
2019 Information management 36 12 22 16 14 0 0 47 30 14
2019 Information technology 59 10 16 4 11 0 0 69 15 27
2019 Project management 43 48 8 0 0 0 0 92 0 11
2019 Other services to the public 56 14 14 8 8 0 0 70 16 13
2019 None of the above 49 23 0 10 14 5 0 75 25 23
2018 Client contact centre 40 35 12 5 8 0 0 75 13 15
2018 Security 34 27 9 14 15 0 0 61 30 14
2018 Legal services 59 23 6 3 6 2 1 85 9 116
2018 Administration and operations 45 30 7 13 5 0 1 75 18 124
2018 Human resources 71 22 7 0 0 0 0 93 0 32
2018 Financial management 65 30 6 0 0 0 0 94 0 15
2018 Information management 36 42 6 0 10 6 0 83 10 13
2018 Information technology 42 25 12 12 9 0 0 67 21 32
2018 Other services to the public 27 27 9 16 12 9 0 59 31 11
2018 None of the above 51 17 19 12 0 0 0 68 12 23
2017 Client contact centre 31 35 7 9 9 0 9 74 19 12
2017 Security 25 25 19 11 11 0 8 55 24 11
2017 Legal services 38 35 11 8 7 1 0 74 15 108
2017 Administration and operations 39 33 13 8 7 0 0 72 15 105
2017 Human resources 69 26 5 0 0 0 0 95 0 20
2017 Information technology 45 44 0 0 11 0 0 89 11 18
2017 None of the above 40 38 5 11 0 0 4 82 12 18
2014 Client contact centre 22 38 20 13 7 0 0 60 20 16
2014 Legal services 27 39 7 9 10 7 1 71 21 104
2014 Administration and operations 41 25 9 10 13 1 1 67 23 140
2014 Human resources 66 20 6 0 8 0 0 86 8 15
2014 Financial management 23 55 13 10 0 0 0 77 10 14
2014 Information management 42 40 18 0 0 0 0 82 0 12
2014 Information technology 23 32 5 18 18 5 0 57 38 22
2014 Other services to the public 52 17 6 12 13 0 0 69 25 17
2014 None of the above 39 27 8 9 13 0 3 68 23 34

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 26 20 14 0 0 0 66 14 14
2020 Legal services 55 32 6 3 2 1 1 89 5 118
2020 Administration and operations 40 30 14 9 6 0 0 71 16 144
2020 Human resources 37 41 0 10 5 4 4 83 17 28
2020 Financial management 59 21 0 21 0 0 0 79 21 15
2020 Information technology 52 37 0 7 4 0 0 89 11 27
2020 Project management 35 58 6 0 0 0 0 94 0 11
2020 Other services to the public 34 32 6 20 9 0 0 65 29 15
2020 None of the above 50 21 13 9 0 0 6 77 9 22
2019 Client contact centre 50 32 9 0 9 0 0 82 9 12
2019 Security 56 27 4 13 0 0 0 83 13 25
2019 Legal services 49 34 7 10 0 0 0 83 10 123
2019 Administration and operations 45 37 5 9 3 0 1 83 12 113
2019 Human resources 55 32 6 3 4 0 0 87 7 33
2019 Financial management 80 20 0 0 0 0 0 100 0 14
2019 Information management 49 22 6 16 6 0 0 72 22 14
2019 Information technology 51 30 4 4 11 0 0 81 15 27
2019 Project management 52 20 8 20 0 0 0 72 20 11
2019 Other services to the public 40 44 16 0 0 0 0 84 0 13
2019 None of the above 40 28 0 23 9 0 0 68 32 23
2018 Client contact centre 28 51 21 0 0 0 0 79 0 15
2018 Security 27 47 6 11 9 0 0 74 20 14
2018 Legal services 59 31 4 3 2 0 0 91 5 116
2018 Administration and operations 50 33 7 7 3 0 1 84 9 126
2018 Human resources 61 22 7 5 0 5 0 87 5 32
2018 Financial management 69 31 0 0 0 0 0 100 0 15
2018 Information management 36 22 16 16 10 0 0 58 26 13
2018 Information technology 40 34 14 6 6 0 0 74 12 31
2018 Other services to the public 27 36 16 0 21 0 0 63 21 11
2018 None of the above 40 42 9 4 6 0 0 82 9 23
2017 Client contact centre 31 51 0 0 9 0 9 91 9 12
2017 Security 25 17 27 11 0 11 8 52 14 11
2017 Legal services 31 52 8 8 1 1 0 84 9 108
2017 Administration and operations 35 42 13 7 4 0 0 76 11 106
2017 Human resources 59 36 0 5 0 0 0 95 5 20
2017 Information technology 51 22 17 5 5 0 0 73 11 18
2017 None of the above 36 43 0 11 6 0 4 82 18 18
2014 Client contact centre 29 39 20 13 0 0 0 67 13 16
2014 Legal services 27 46 14 10 3 0 0 73 13 104
2014 Administration and operations 34 37 11 12 6 0 0 71 18 139
2014 Human resources 70 22 8 0 0 0 0 92 0 15
2014 Financial management 35 48 0 16 0 0 0 84 16 14
2014 Information management 14 59 19 8 0 0 0 73 8 12
2014 Information technology 18 45 9 5 23 0 0 64 27 22
2014 Other services to the public 42 33 6 6 13 0 0 75 19 17
2014 None of the above 38 31 19 0 12 0 0 69 12 34

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 51 5 0 0 9 0 94 0 14
2020 Legal services 42 35 11 8 3 0 1 78 11 119
2020 Administration and operations 35 34 21 3 6 0 1 70 9 144
2020 Human resources 50 28 3 4 9 7 0 83 13 28
2020 Financial management 66 14 7 14 0 0 0 79 14 15
2020 Information technology 35 42 17 3 4 0 0 77 7 29
2020 Project management 39 37 17 6 0 0 0 76 6 11
2020 Other services to the public 24 45 6 15 9 0 0 70 24 14
2020 None of the above 37 21 21 4 4 6 6 67 9 22
2019 Client contact centre 31 50 9 9 0 0 0 82 9 12
2019 Security 32 47 18 4 0 0 0 79 4 25
2019 Legal services 42 36 12 2 4 3 0 81 6 123
2019 Administration and operations 42 37 13 4 2 1 1 81 5 112
2019 Human resources 62 29 6 0 3 0 0 91 3 34
2019 Financial management 74 6 20 0 0 0 0 80 0 15
2019 Information management 36 30 20 5 8 0 0 66 14 14
2019 Information technology 53 28 8 0 11 0 0 81 11 27
2019 Project management 41 40 0 20 0 0 0 80 20 11
2019 Other services to the public 32 36 24 8 0 0 0 68 8 13
2019 None of the above 46 21 10 9 9 5 0 71 19 23
2018 Client contact centre 40 21 33 6 0 0 0 61 6 15
2018 Security 33 53 5 9 0 0 0 86 9 14
2018 Legal services 56 32 7 1 2 2 0 89 4 117
2018 Administration and operations 44 34 8 3 6 2 3 82 9 126
2018 Human resources 59 38 0 3 0 0 0 97 3 32
2018 Financial management 41 41 12 6 0 0 0 82 6 15
2018 Information management 46 28 0 16 10 0 0 74 26 13
2018 Information technology 42 33 12 9 0 3 0 78 10 32
2018 Other services to the public 27 48 7 0 9 9 0 82 10 11
2018 None of the above 38 29 28 0 6 0 0 67 6 23

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 30 5 9 0 23 0 82 12 14
2020 Legal services 43 21 17 3 6 9 2 71 9 119
2020 Administration and operations 46 17 18 7 6 5 1 67 14 145
2020 Human resources 22 36 4 7 9 17 5 74 21 28
2020 Financial management 86 14 0 0 0 0 0 100 0 15
2020 Information technology 53 14 15 4 0 11 4 79 4 28
2020 Project management 45 29 17 0 0 0 9 81 0 11
2020 Other services to the public 39 29 12 12 0 9 0 75 13 15
2020 None of the above 49 8 16 4 4 16 3 70 10 22
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 47 0 0 5 0 19 93 7 13
2020 Legal services 39 28 15 4 4 1 9 74 9 119
2020 Administration and operations 43 25 21 2 5 1 3 71 8 145
2020 Human resources 36 29 20 0 9 0 5 69 9 28
2020 Financial management 67 21 5 0 7 0 0 88 7 14
2020 Information technology 65 25 10 0 0 0 0 90 0 29
2020 Project management 47 36 0 6 11 0 0 83 17 11
2020 Other services to the public 34 23 35 0 0 9 0 62 0 15
2020 None of the above 51 7 26 0 0 0 16 69 0 22
2019 Client contact centre 31 39 13 0 8 0 8 77 9 13
2019 Security 65 9 13 4 4 0 4 78 8 25
2019 Legal services 40 27 16 5 4 2 7 73 10 123
2019 Administration and operations 39 22 22 4 4 3 6 68 8 114
2019 Human resources 48 26 14 5 3 0 3 77 9 34
2019 Financial management 53 28 14 0 5 0 0 81 5 15
2019 Information management 30 28 20 0 14 0 8 64 15 14
2019 Information technology 51 25 8 0 11 0 4 80 12 27
2019 Project management 41 40 20 0 0 0 0 80 0 11
2019 Other services to the public 48 28 16 8 0 0 0 76 8 13
2019 None of the above 42 34 5 10 4 5 0 81 14 23

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 35 9 0 5 0 0 86 5 14
2020 Legal services 34 36 16 8 6 0 0 70 15 118
2020 Administration and operations 49 26 8 9 8 0 0 75 17 145
2020 Human resources 36 42 4 4 12 0 3 80 16 28
2020 Financial management 58 30 12 0 0 0 0 88 0 14
2020 Information technology 41 34 14 4 7 0 0 75 10 29
2020 Project management 58 6 11 15 9 0 0 65 24 11
2020 Other services to the public 27 38 22 0 13 0 0 65 13 14
2020 None of the above 41 18 13 18 10 0 0 59 28 22
2019 Client contact centre 37 42 8 5 8 0 0 78 13 13
2019 Security 49 12 19 4 8 4 4 67 13 25
2019 Legal services 49 20 14 7 6 2 2 72 13 123
2019 Administration and operations 42 31 15 6 4 1 2 74 11 114
2019 Human resources 61 18 12 3 6 0 0 79 9 34
2019 Financial management 53 23 13 11 0 0 0 76 11 15
2019 Information management 24 20 34 14 8 0 0 44 22 14
2019 Information technology 44 22 20 4 11 0 0 65 15 27
2019 Project management 41 28 0 0 31 0 0 69 31 11
2019 Other services to the public 48 22 22 0 8 0 0 70 8 13
2019 None of the above 45 32 9 5 9 0 0 77 14 23
2018 Client contact centre 45 51 0 0 5 0 0 95 5 15
2018 Security 36 30 6 12 15 0 0 67 27 14
2018 Legal services 38 35 8 5 5 5 5 80 11 116
2018 Administration and operations 49 30 6 6 6 2 1 81 13 125
2018 Human resources 45 29 21 3 3 0 0 73 6 32
2018 Financial management 57 21 7 6 0 0 9 86 6 15
2018 Information management 40 34 16 0 10 0 0 74 10 13
2018 Information technology 30 24 22 17 6 0 0 55 23 32
2018 Other services to the public 36 18 9 9 28 0 0 54 37 11
2018 None of the above 63 15 11 6 6 0 0 77 11 23
2017 Client contact centre 26 23 26 15 0 0 9 54 17 12
2017 Security 36 38 0 9 9 0 8 81 19 11
2017 Legal services 38 34 13 8 4 1 2 74 13 107
2017 Administration and operations 35 33 13 12 6 0 1 68 18 106
2017 Human resources 44 29 17 5 5 0 0 74 10 20
2017 Information technology 45 38 11 0 0 0 5 88 0 18
2017 None of the above 27 39 4 5 18 0 5 70 25 18
2014 Client contact centre 20 49 5 13 13 0 0 69 26 16
2014 Legal services 27 32 17 12 8 0 4 62 21 104
2014 Administration and operations 36 35 9 12 7 0 1 71 19 140
2014 Human resources 38 34 14 6 0 0 8 78 6 15
2014 Financial management 32 23 6 32 6 0 0 55 39 14
2014 Information management 7 59 0 25 9 0 0 66 34 12
2014 Information technology 9 41 14 18 18 0 0 50 36 22
2014 Other services to the public 46 29 18 6 0 0 0 75 6 17
2014 None of the above 20 37 24 6 13 0 0 57 19 34

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 30 23 6 5 0 0 66 11 14
2020 Legal services 50 30 12 4 3 2 0 81 7 119
2020 Administration and operations 49 21 14 7 6 1 1 72 14 145
2020 Human resources 39 27 13 9 12 0 0 66 21 28
2020 Financial management 68 21 4 0 7 0 0 89 7 15
2020 Information technology 55 20 18 7 0 0 0 75 7 29
2020 Project management 48 17 18 17 0 0 0 65 17 11
2020 Other services to the public 31 29 20 6 6 9 0 65 13 15
2020 None of the above 44 14 17 8 4 0 13 67 14 22

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 33 15 0 5 9 0 78 6 14
2020 Legal services 44 37 9 5 5 0 1 82 9 119
2020 Administration and operations 52 29 6 6 7 0 0 81 13 145
2020 Human resources 33 28 12 14 9 0 3 63 24 28
2020 Financial management 54 28 11 7 0 0 0 82 7 15
2020 Information technology 52 31 14 0 3 0 0 83 3 29
2020 Project management 38 17 28 17 0 0 0 55 17 11
2020 Other services to the public 45 14 17 23 0 0 0 60 23 15
2020 None of the above 45 35 13 4 4 0 0 80 8 22
2019 Client contact centre 29 50 5 9 8 0 0 78 17 13
2019 Security 57 25 9 4 4 0 0 83 8 25
2019 Legal services 58 17 8 9 7 2 1 76 16 123
2019 Administration and operations 49 23 14 9 3 1 2 74 12 114
2019 Human resources 47 37 5 7 3 0 0 85 10 34
2019 Financial management 52 28 6 14 0 0 0 80 14 14
2019 Information management 40 44 0 7 9 0 0 84 16 12
2019 Information technology 52 22 8 8 11 0 0 73 19 27
2019 Project management 32 37 11 11 8 0 0 69 20 11
2019 Other services to the public 48 12 16 8 16 0 0 60 24 13
2019 None of the above 55 23 9 5 9 0 0 78 13 23
2018 Client contact centre 57 31 7 0 5 0 0 88 5 14
2018 Security 36 30 15 5 13 0 0 67 18 14
2018 Legal services 51 28 9 3 4 2 3 83 8 115
2018 Administration and operations 48 30 8 5 5 2 2 81 10 125
2018 Human resources 60 24 10 0 6 0 0 84 6 32
2018 Financial management 72 9 12 6 0 0 0 82 6 15
2018 Information management 31 69 0 0 0 0 0 100 0 13
2018 Information technology 36 30 12 9 9 0 3 68 19 32
2018 Other services to the public 45 9 16 9 21 0 0 54 30 11
2018 None of the above 66 13 10 6 0 6 0 83 6 23
2017 Client contact centre 51 16 25 0 9 0 0 67 9 12
2017 Security 16 25 41 9 0 0 8 46 9 11
2017 Legal services 52 23 12 7 3 1 2 78 10 107
2017 Administration and operations 43 32 12 7 5 0 1 75 13 105
2017 Human resources 59 26 0 10 5 0 0 85 15 20
2017 Information technology 45 49 5 0 0 0 0 95 0 18
2017 None of the above 44 24 10 5 17 0 0 68 22 18
2014 Client contact centre 27 36 12 13 13 0 0 63 25 16
2014 Legal services 25 42 17 6 7 0 3 69 13 103
2014 Administration and operations 32 32 13 15 6 0 1 65 21 140
2014 Human resources 52 34 14 0 0 0 0 86 0 15
2014 Financial management 45 19 6 29 0 0 0 65 29 14
2014 Information management 25 33 16 16 9 0 0 58 26 12
2014 Information technology 14 36 9 23 18 0 0 50 41 22
2014 Other services to the public 48 33 6 6 6 0 0 81 12 17
2014 None of the above 25 30 18 9 13 0 5 58 23 34

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 65 35 14
2020 Legal services 38 62 118
2020 Administration and operations 36 64 145
2020 Human resources 37 63 28
2020 Financial management 60 40 15
2020 Information technology 26 74 29
2020 Project management 41 59 11
2020 Other services to the public 43 57 15
2020 None of the above 41 59 22

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 21 5 0 5 9 15 86 7 14
2020 Legal services 41 19 10 3 10 8 9 73 16 119
2020 Administration and operations 44 25 10 2 5 6 7 79 9 145
2020 Human resources 37 33 4 3 9 2 12 82 14 28
2020 Financial management 75 4 7 0 7 0 7 85 7 15
2020 Information technology 62 17 7 0 0 7 7 92 0 29
2020 Project management 53 10 11 6 11 9 0 69 19 11
2020 Other services to the public 54 20 9 0 12 0 6 79 12 15
2020 None of the above 55 16 17 6 0 0 6 75 7 22

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 20 15 0 5 0 0 80 5 14
2020 Legal services 51 29 10 4 5 0 1 81 9 119
2020 Administration and operations 50 26 13 6 4 0 1 77 11 145
2020 Human resources 33 44 4 11 9 0 0 77 19 28
2020 Financial management 75 14 4 0 7 0 0 89 7 15
2020 Information technology 48 42 7 3 0 0 0 90 3 29
2020 Project management 64 0 10 26 0 0 0 64 26 11
2020 Other services to the public 36 40 17 6 0 0 0 77 6 15
2020 None of the above 48 10 25 0 4 0 13 67 5 22
2019 Client contact centre 53 34 0 5 8 0 0 87 13 13
2019 Security 52 27 9 4 8 0 0 78 12 25
2019 Legal services 53 24 11 6 6 0 1 77 12 123
2019 Administration and operations 54 27 7 9 2 1 1 82 11 115
2019 Human resources 46 30 14 3 7 0 0 77 9 34
2019 Financial management 60 29 11 0 0 0 0 89 0 15
2019 Information management 48 20 8 16 8 0 0 68 24 14
2019 Information technology 44 34 11 4 7 0 0 78 11 27
2019 Project management 60 11 8 0 20 0 0 72 20 11
2019 Other services to the public 48 12 16 8 16 0 0 60 24 13
2019 None of the above 61 21 0 9 9 0 0 82 18 23
2018 Client contact centre 53 29 14 0 5 0 0 81 5 15
2018 Security 42 30 5 0 22 0 0 73 22 14
2018 Legal services 53 28 11 3 3 1 1 83 7 116
2018 Administration and operations 58 20 11 4 5 1 1 79 10 124
2018 Human resources 62 26 6 0 6 0 0 88 6 32
2018 Financial management 71 10 19 0 0 0 0 81 0 14
2018 Information management 52 22 10 6 10 0 0 74 16 13
2018 Information technology 45 19 17 6 12 0 0 64 19 32
2018 Other services to the public 27 27 25 0 21 0 0 54 21 11
2018 None of the above 66 12 10 6 0 6 0 83 6 23
2017 Client contact centre 45 23 15 9 9 0 0 68 17 12
2017 Security 33 41 18 0 0 0 8 81 0 11
2017 Legal services 52 29 6 6 4 2 2 84 10 108
2017 Administration and operations 49 27 10 7 7 0 0 76 14 106
2017 Human resources 59 26 0 5 10 0 0 85 15 20
2017 Information technology 67 33 0 0 0 0 0 100 0 18
2017 None of the above 55 28 0 11 6 0 0 83 17 18
2014 Client contact centre 25 25 31 7 13 0 0 49 19 16
2014 Legal services 32 36 16 10 5 0 1 69 15 104
2014 Administration and operations 48 27 9 10 5 0 1 76 16 140
2014 Human resources 34 40 8 12 6 0 0 74 18 15
2014 Financial management 29 23 35 6 6 0 0 52 13 14
2014 Information management 43 14 9 25 9 0 0 56 34 12
2014 Information technology 14 36 14 9 18 9 0 55 30 22
2014 Other services to the public 52 29 6 12 0 0 0 81 12 17
2014 None of the above 32 22 33 6 3 0 3 56 10 34
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 39 0 6 5 10 0 87 13 14
2020 Legal services 40 25 12 7 8 8 0 71 16 119
2020 Administration and operations 30 26 19 10 11 3 0 58 22 145
2020 Human resources 18 23 20 14 9 15 0 49 27 28
2020 Financial management 34 38 7 21 0 0 0 72 21 15
2020 Information technology 42 23 21 4 3 7 0 70 7 29
2020 Project management 39 26 26 9 0 0 0 65 9 11
2020 Other services to the public 34 14 23 12 0 17 0 58 14 15
2020 None of the above 40 21 13 9 4 6 6 70 15 22
2019 Client contact centre 22 30 17 0 8 15 8 67 11 13
2019 Security 31 28 12 17 12 0 0 59 29 25
2019 Legal services 38 27 14 4 9 8 0 70 15 123
2019 Administration and operations 37 29 13 8 5 8 0 71 15 114
2019 Human resources 42 27 24 3 0 4 0 72 3 33
2019 Financial management 48 31 7 7 7 0 0 78 14 15
2019 Information management 43 18 24 0 14 0 0 62 14 14
2019 Information technology 41 28 15 8 4 4 0 72 12 27
2019 Project management 43 28 17 0 11 0 0 72 11 11
2019 Other services to the public 16 44 16 0 8 16 0 71 10 13
2019 None of the above 30 30 12 5 19 0 5 63 25 23
2018 Client contact centre 33 27 22 14 5 0 0 59 19 15
2018 Security 25 33 15 21 6 0 0 58 27 14
2018 Legal services 47 23 8 6 5 11 1 79 12 117
2018 Administration and operations 32 33 16 5 7 5 2 70 13 126
2018 Human resources 28 53 3 3 3 10 0 90 6 32
2018 Financial management 39 49 6 6 0 0 0 89 6 15
2018 Information management 46 19 10 10 10 6 0 69 21 13
2018 Information technology 29 30 19 15 3 3 0 62 19 32
2018 Other services to the public 9 36 25 0 21 9 0 49 23 11
2018 None of the above 44 17 15 18 0 6 0 65 19 23
2017 Client contact centre 16 25 33 9 9 0 9 45 19 12
2017 Security 30 53 0 0 9 0 8 91 9 11
2017 Legal services 31 38 13 9 4 5 0 72 14 108
2017 Administration and operations 25 33 19 11 6 8 0 62 17 106
2017 Human resources 30 29 31 5 0 5 0 62 5 20
2017 Information technology 34 28 16 5 5 5 5 69 12 18
2017 None of the above 24 29 5 27 0 10 4 62 32 18
2014 Client contact centre 7 39 24 13 0 18 0 55 16 16
2014 Legal services 19 37 20 8 5 11 0 63 14 104
2014 Administration and operations 23 32 17 12 7 9 0 60 21 140
2014 Human resources 38 34 8 20 0 0 0 72 20 15
2014 Financial management 16 42 23 19 0 0 0 58 19 14
2014 Information management 16 39 17 27 0 0 0 56 27 12
2014 Information technology 23 14 14 23 23 5 0 38 48 22
2014 Other services to the public 30 35 24 4 6 0 0 65 11 17
2014 None of the above 18 12 33 16 6 12 2 35 27 33

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 36 15 9 11 5 0 63 21 14
2020 Legal services 38 29 12 10 9 2 0 68 20 119
2020 Administration and operations 26 26 18 14 14 1 0 52 29 144
2020 Human resources 21 20 14 27 9 9 0 46 39 28
2020 Financial management 34 31 28 0 7 0 0 66 7 15
2020 Information technology 38 30 11 18 3 0 0 68 21 29
2020 Project management 39 29 23 9 0 0 0 68 9 11
2020 Other services to the public 11 43 17 14 6 9 0 59 22 15
2020 None of the above 30 22 18 12 4 7 7 60 19 21
2019 Client contact centre 22 39 23 0 8 0 8 66 9 13
2019 Security 40 32 4 17 8 0 0 71 25 25
2019 Legal services 34 26 13 11 11 5 0 63 24 123
2019 Administration and operations 34 31 14 9 9 3 0 67 18 114
2019 Human resources 45 27 18 6 0 4 0 75 6 33
2019 Financial management 53 25 7 0 14 0 0 78 14 15
2019 Information management 49 12 16 8 14 0 0 62 22 14
2019 Information technology 33 29 16 12 11 0 0 61 23 27
2019 Project management 52 28 0 8 11 0 0 80 20 11
2019 Other services to the public 8 44 16 8 16 8 0 56 26 13
2019 None of the above 30 33 4 9 19 5 0 67 30 23
2018 Client contact centre 33 29 20 8 11 0 0 61 19 15
2018 Security 25 36 12 12 15 0 0 61 27 14
2018 Legal services 42 25 12 7 7 8 0 72 15 116
2018 Administration and operations 30 32 15 10 9 2 2 65 20 124
2018 Human resources 25 37 13 8 3 13 0 72 13 32
2018 Financial management 49 27 18 0 6 0 0 76 6 14
2018 Information management 40 25 0 10 19 6 0 69 31 13
2018 Information technology 26 31 12 18 12 0 0 57 31 32
2018 Other services to the public 18 18 18 25 21 0 0 36 46 11
2018 None of the above 33 25 18 14 4 6 0 61 20 23
2017 Client contact centre 16 9 49 9 18 0 0 25 26 12
2017 Security 19 53 19 0 0 0 8 79 0 11
2017 Legal services 27 29 17 15 9 3 0 57 25 108
2017 Administration and operations 20 27 24 15 8 4 1 50 25 106
2017 Human resources 35 20 21 19 5 0 0 54 24 20
2017 Information technology 25 29 23 12 6 0 6 57 19 17
2017 None of the above 28 19 16 21 11 0 4 49 34 18
2014 Client contact centre 0 31 36 20 7 6 0 33 29 16
2014 Legal services 15 35 29 10 8 4 0 51 19 104
2014 Administration and operations 18 30 19 17 14 1 0 49 32 140
2014 Human resources 26 40 8 20 6 0 0 66 26 15
2014 Financial management 16 29 23 13 19 0 0 45 32 14
2014 Information management 19 30 26 25 0 0 0 49 25 12
2014 Information technology 18 9 18 27 27 0 0 27 55 22
2014 Other services to the public 12 41 18 23 6 0 0 53 29 17
2014 None of the above 21 18 24 10 13 9 6 46 27 33

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 42 33 0 11 5 0 53 12 14
2020 Legal services 32 29 13 12 11 3 0 63 24 119
2020 Administration and operations 15 31 18 14 19 2 0 48 34 144
2020 Human resources 16 19 4 36 19 6 0 38 59 28
2020 Financial management 28 34 14 11 14 0 0 61 25 15
2020 Information technology 24 32 13 21 4 7 0 60 26 29
2020 Project management 20 29 27 24 0 0 0 48 24 11
2020 Other services to the public 13 26 20 26 6 9 0 43 35 15
2020 None of the above 29 10 25 12 8 10 6 46 24 22
2019 Client contact centre 8 29 25 0 8 20 8 53 12 13
2019 Security 30 37 4 13 16 0 0 67 29 25
2019 Legal services 30 24 18 9 10 9 0 59 21 122
2019 Administration and operations 23 28 16 16 9 7 0 55 28 113
2019 Human resources 24 32 22 13 3 6 0 59 17 33
2019 Financial management 41 19 14 5 14 7 0 64 20 15
2019 Information management 49 12 24 0 14 0 0 62 14 14
2019 Information technology 25 37 16 8 15 0 0 61 23 27
2019 Project management 35 45 0 8 11 0 0 80 20 11
2019 Other services to the public 8 44 16 8 16 8 0 56 26 13
2019 None of the above 29 29 9 9 19 5 0 62 30 23
2018 Client contact centre 20 38 24 12 7 0 0 58 18 14
2018 Security 25 36 6 13 20 0 0 61 33 14
2018 Legal services 36 21 13 11 10 10 0 63 23 117
2018 Administration and operations 20 31 19 11 12 4 2 54 25 126
2018 Human resources 17 37 13 14 9 10 0 60 25 32
2018 Financial management 34 44 11 11 0 0 0 78 11 15
2018 Information management 25 30 10 0 19 16 0 65 23 13
2018 Information technology 27 17 31 21 0 3 0 46 22 32
2018 Other services to the public 0 28 49 0 23 0 0 28 23 10
2018 None of the above 22 29 20 10 12 6 0 55 24 23
2017 Client contact centre 0 18 49 9 18 7 0 20 28 12
2017 Security 8 28 36 9 0 11 8 45 11 11
2017 Legal services 19 23 24 18 9 6 0 46 29 108
2017 Administration and operations 14 29 22 15 12 8 0 47 29 106
2017 Human resources 25 29 5 15 10 17 0 65 29 20
2017 Information technology 18 27 27 11 11 0 5 48 23 18
2017 None of the above 24 23 11 16 17 5 4 52 36 18
2014 Client contact centre 0 13 21 40 13 13 0 15 61 16
2014 Legal services 12 22 33 17 10 7 0 36 28 104
2014 Administration and operations 13 24 20 22 14 6 0 40 39 140
2014 Human resources 22 26 14 38 0 0 0 48 38 15
2014 Financial management 0 39 23 19 19 0 0 39 39 14
2014 Information management 19 7 49 25 0 0 0 26 25 12
2014 Information technology 9 9 23 23 32 5 0 19 57 22
2014 Other services to the public 6 35 30 11 12 6 0 44 24 17
2014 None of the above 15 13 21 19 15 15 2 33 42 33

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 33 24 0 11 0 0 65 11 14
2020 Legal services 35 28 10 14 13 1 0 64 26 119
2020 Administration and operations 13 31 19 15 22 0 0 44 37 145
2020 Human resources 13 28 4 14 32 9 0 45 51 28
2020 Financial management 14 40 32 7 7 0 0 54 14 15
2020 Information technology 24 41 7 18 7 4 0 67 25 29
2020 Project management 30 18 26 26 0 0 0 48 26 11
2020 Other services to the public 0 34 14 29 14 9 0 37 48 15
2020 None of the above 39 7 18 8 12 10 6 55 24 22
2019 Client contact centre 15 38 25 9 8 6 0 55 18 13
2019 Security 35 24 8 22 12 0 0 59 33 25
2019 Legal services 29 26 12 16 9 8 0 60 27 123
2019 Administration and operations 22 28 21 13 11 5 1 53 25 114
2019 Human resources 24 32 15 17 6 6 0 60 24 33
2019 Financial management 15 39 20 19 7 0 0 54 26 15
2019 Information management 38 23 16 8 14 0 0 62 22 14
2019 Information technology 33 18 26 12 11 0 0 51 23 27
2019 Project management 37 32 11 20 0 0 0 69 20 11
2019 Other services to the public 8 36 24 8 16 8 0 48 26 13
2019 None of the above 21 39 12 10 19 0 0 60 28 23
2018 Client contact centre 18 43 28 5 6 0 0 61 11 15
2018 Security 25 36 12 5 22 0 0 61 27 14
2018 Legal services 31 25 15 11 10 8 0 61 22 117
2018 Administration and operations 18 43 13 10 14 1 2 63 24 126
2018 Human resources 17 39 6 22 6 10 0 63 30 32
2018 Financial management 39 27 22 6 6 0 0 67 11 15
2018 Information management 25 25 10 5 19 16 0 59 30 13
2018 Information technology 27 18 22 15 15 3 0 46 31 32
2018 Other services to the public 0 25 36 9 30 0 0 25 39 11
2018 None of the above 30 23 24 0 18 6 0 56 19 23
2017 Client contact centre 9 9 49 15 18 0 0 18 33 12
2017 Security 8 36 8 8 20 11 8 55 35 11
2017 Legal services 17 30 15 17 14 7 0 51 33 108
2017 Administration and operations 18 29 18 21 12 2 0 48 34 105
2017 Human resources 20 26 15 10 24 5 0 49 36 20
2017 Information technology 29 27 22 0 16 0 5 59 17 18
2017 None of the above 28 24 16 5 22 0 4 55 29 18
2014 Client contact centre 0 20 41 26 7 6 0 21 35 16
2014 Legal services 8 26 29 17 15 5 0 36 34 104
2014 Administration and operations 15 33 17 15 17 3 0 50 33 140
2014 Human resources 20 48 8 18 6 0 0 68 24 15
2014 Financial management 0 29 19 39 13 0 0 29 52 14
2014 Information management 26 25 15 34 0 0 0 50 34 12
2014 Information technology 9 14 23 32 18 5 0 24 52 22
2014 Other services to the public 18 34 18 17 12 0 0 53 29 17
2014 None of the above 12 13 28 22 20 2 2 26 44 32

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 32 0 12 0 5 0 87 13 14
2020 Legal services 70 17 7 3 3 1 1 88 6 119
2020 Administration and operations 52 27 7 3 3 6 3 86 6 144
2020 Human resources 72 17 7 0 4 0 0 89 4 27
2020 Financial management 61 25 0 7 0 7 0 93 7 15
2020 Information technology 47 25 11 7 3 7 0 77 11 29
2020 Project management 57 36 6 0 0 0 0 94 0 11
2020 Other services to the public 42 20 9 12 0 17 0 76 14 15
2020 None of the above 72 9 6 4 4 6 0 86 8 22
2019 Client contact centre 53 25 13 8 0 0 0 78 8 13
2019 Security 70 12 13 0 0 4 0 86 0 25
2019 Legal services 63 19 10 2 3 2 1 84 5 123
2019 Administration and operations 55 21 13 3 4 5 0 80 7 115
2019 Human resources 78 17 3 0 0 3 0 97 0 34
2019 Financial management 61 26 13 0 0 0 0 87 0 15
2019 Information management 64 14 16 0 6 0 0 78 6 14
2019 Information technology 57 20 4 8 3 4 4 84 12 27
2019 Project management 69 0 11 8 11 0 0 69 20 11
2019 Other services to the public 52 8 8 8 8 16 0 72 19 13
2019 None of the above 66 21 0 0 0 13 0 100 0 23
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 36 10 0 6 9 0 82 7 14
2020 Legal services 24 50 18 6 1 1 0 74 7 119
2020 Administration and operations 30 36 20 11 3 1 0 66 14 142
2020 Human resources 27 44 12 10 6 0 0 71 17 28
2020 Financial management 30 27 36 7 0 0 0 57 7 14
2020 Information technology 27 48 18 4 3 0 0 75 7 29
2020 Project management 39 30 31 0 0 0 0 69 0 11
2020 Other services to the public 29 28 43 0 0 0 0 57 0 15
2020 None of the above 35 27 24 4 4 6 0 66 8 22
2019 Client contact centre 45 39 8 0 8 0 0 83 8 13
2019 Security 32 51 17 0 0 0 0 83 0 25
2019 Legal services 30 41 16 8 3 1 0 73 11 122
2019 Administration and operations 30 44 16 7 3 0 1 74 9 114
2019 Human resources 35 44 9 6 3 2 0 81 9 34
2019 Financial management 23 39 22 8 0 8 0 67 9 14
2019 Information management 30 33 30 0 6 0 0 63 6 14
2019 Information technology 38 38 12 7 4 0 0 76 12 26
2019 Project management 24 59 17 0 0 0 0 83 0 11
2019 Other services to the public 16 44 24 16 0 0 0 60 16 13
2019 None of the above 34 47 5 5 9 0 0 81 14 23
2018 Client contact centre 18 54 28 0 0 0 0 72 0 14
2018 Security 25 42 11 9 13 0 0 67 22 14
2018 Legal services 40 30 21 4 5 1 0 70 9 117
2018 Administration and operations 27 38 19 6 6 2 1 67 13 126
2018 Human resources 31 55 6 3 6 0 0 86 8 32
2018 Financial management 33 41 11 6 0 0 9 82 6 15
2018 Information management 25 19 32 5 19 0 0 43 25 13
2018 Information technology 26 42 16 9 6 0 0 69 15 32
2018 Other services to the public 18 43 27 0 12 0 0 61 12 11
2018 None of the above 26 42 22 10 0 0 0 68 10 23
2017 Client contact centre 9 44 15 15 9 7 0 57 26 12
2017 Security 19 53 11 9 0 0 8 79 9 11
2017 Legal services 28 37 19 7 5 3 0 68 12 108
2017 Administration and operations 24 44 14 13 5 0 0 69 17 106
2017 Human resources 35 36 10 15 5 0 0 71 20 20
2017 Information technology 29 33 22 16 0 0 0 61 16 18
2017 None of the above 16 46 23 11 0 0 4 64 11 18
2014 Client contact centre 13 27 41 13 7 0 0 40 19 16
2014 Legal services 19 33 36 4 4 2 1 54 9 103
2014 Administration and operations 25 40 19 11 3 1 1 66 15 140
2014 Human resources 26 52 16 0 6 0 0 78 6 15
2014 Financial management 13 45 23 6 13 0 0 58 19 14
2014 Information management 9 32 24 25 9 0 0 42 34 12
2014 Information technology 14 23 27 14 23 0 0 36 36 22
2014 Other services to the public 24 31 41 4 0 0 0 54 4 17
2014 None of the above 15 32 35 3 10 5 0 50 14 34

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 15 35 11 6 9 0 42 19 14
2020 Legal services 20 36 13 18 8 5 0 59 28 119
2020 Administration and operations 16 29 21 19 13 2 1 46 33 144
2020 Human resources 13 28 13 31 12 3 0 42 45 28
2020 Financial management 28 40 25 0 7 0 0 68 7 15
2020 Information technology 11 35 21 30 3 0 0 46 33 28
2020 Project management 20 29 33 19 0 0 0 48 19 11
2020 Other services to the public 9 36 17 23 6 9 0 49 32 15
2020 None of the above 34 23 24 9 4 6 0 60 14 21
2019 Client contact centre 20 33 5 17 8 8 8 64 30 13
2019 Security 21 19 19 33 8 0 0 40 41 25
2019 Legal services 18 38 16 16 7 6 0 59 24 122
2019 Administration and operations 17 35 17 21 6 3 2 54 28 114
2019 Human resources 8 45 29 13 6 0 0 52 18 34
2019 Financial management 32 29 20 7 7 5 0 64 15 15
2019 Information management 24 20 28 14 14 0 0 44 28 14
2019 Information technology 22 38 18 15 4 4 0 62 20 27
2019 Project management 20 41 20 8 11 0 0 60 20 11
2019 Other services to the public 14 22 32 8 16 8 0 39 26 13
2019 None of the above 21 31 4 22 14 8 0 57 39 23

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 35 0 20 0 0 0 80 20 14
2020 Legal services 37 31 17 6 5 3 1 71 12 119
2020 Administration and operations 29 34 18 7 10 2 1 65 17 145
2020 Human resources 37 28 10 16 9 0 0 66 25 28
2020 Financial management 41 34 0 25 0 0 0 75 25 15
2020 Information technology 38 27 28 3 0 4 0 68 3 29
2020 Project management 29 50 21 0 0 0 0 79 0 11
2020 Other services to the public 9 39 0 32 20 0 0 48 52 15
2020 None of the above 42 24 16 11 0 7 0 72 11 21
2019 Client contact centre 34 33 17 8 8 0 0 66 17 13
2019 Security 29 34 16 17 0 4 0 66 18 25
2019 Legal services 40 37 8 5 7 1 2 79 12 123
2019 Administration and operations 36 34 16 6 4 2 3 73 10 113
2019 Human resources 47 30 11 9 0 0 3 79 9 34
2019 Financial management 39 33 7 7 13 0 0 73 20 15
2019 Information management 24 40 5 16 14 0 0 64 30 14
2019 Information technology 41 40 4 11 4 0 0 81 15 27
2019 Project management 35 45 0 8 0 11 0 90 10 11
2019 Other services to the public 32 30 14 0 16 8 0 67 17 13
2019 None of the above 48 30 0 13 9 0 0 78 22 23
2018 Client contact centre 39 49 5 8 0 0 0 87 8 15
2018 Security 25 33 19 5 13 6 0 61 19 14
2018 Legal services 50 34 6 3 4 2 1 87 7 117
2018 Administration and operations 36 33 17 5 6 1 3 72 11 126
2018 Human resources 54 29 11 3 3 0 0 83 6 32
2018 Financial management 33 47 11 0 9 0 0 80 9 15
2018 Information management 25 43 6 10 10 6 0 73 21 13
2018 Information technology 29 19 21 6 12 6 6 55 21 32
2018 Other services to the public 18 52 0 30 0 0 0 70 30 11
2018 None of the above 38 33 21 4 0 4 0 74 4 23
2017 Client contact centre 22 51 9 9 9 0 0 73 18 12
2017 Security 36 16 31 0 0 9 8 63 0 11
2017 Legal services 44 30 10 8 4 4 0 76 13 108
2017 Administration and operations 31 40 14 8 2 3 1 75 10 106
2017 Human resources 59 26 5 10 0 0 0 85 10 20
2017 Information technology 36 35 11 0 6 12 0 81 7 17
2017 None of the above 37 30 17 6 0 6 5 75 7 17
2014 Client contact centre 13 18 32 24 0 0 14 35 28 16
2014 Legal services 24 40 14 6 9 7 0 69 16 103
2014 Administration and operations 36 35 16 9 2 3 1 73 11 140
2014 Human resources 74 20 0 6 0 0 0 94 6 15
2014 Financial management 45 26 23 6 0 0 0 71 6 14
2014 Information management 7 77 16 0 0 0 0 84 0 12
2014 Information technology 14 45 14 5 18 5 0 62 24 22
2014 Other services to the public 46 23 30 0 0 0 0 70 0 17
2014 None of the above 26 38 15 12 7 3 0 66 19 34

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 42 16 6 0 9 0 75 7 14
2020 Legal services 33 31 21 7 4 3 0 67 11 119
2020 Administration and operations 25 29 27 9 9 1 0 55 18 144
2020 Human resources 20 39 19 7 9 6 0 62 17 28
2020 Financial management 21 46 27 0 7 0 0 66 7 15
2020 Information technology 38 34 18 3 0 7 0 77 3 29
2020 Project management 44 36 20 0 0 0 0 80 0 11
2020 Other services to the public 28 35 17 20 0 0 0 62 20 15
2020 None of the above 33 22 23 10 4 7 0 60 16 21
2019 Client contact centre 30 39 9 0 8 15 0 80 10 13
2019 Security 21 42 32 5 0 0 0 63 5 25
2019 Legal services 38 32 18 5 4 3 0 71 10 122
2019 Administration and operations 29 37 18 7 7 2 1 68 14 114
2019 Human resources 43 42 6 6 3 0 0 85 9 33
2019 Financial management 36 48 16 0 0 0 0 84 0 14
2019 Information management 30 33 22 0 14 0 0 63 14 14
2019 Information technology 44 44 4 4 4 0 0 88 8 27
2019 Project management 43 17 31 0 0 8 0 66 0 11
2019 Other services to the public 32 44 8 8 8 0 0 76 16 13
2019 None of the above 48 25 8 10 9 0 0 73 19 23
2018 Client contact centre 26 41 17 16 0 0 0 67 16 15
2018 Security 30 36 11 9 13 0 0 67 22 14
2018 Legal services 41 33 16 7 2 0 0 74 9 117
2018 Administration and operations 30 32 23 5 6 1 3 65 12 126
2018 Human resources 45 35 11 6 3 0 0 80 9 31
2018 Financial management 33 41 11 6 0 0 9 82 6 15
2018 Information management 19 40 21 10 10 0 0 59 19 13
2018 Information technology 23 27 28 9 6 6 0 54 16 32
2018 Other services to the public 18 36 25 21 0 0 0 54 21 11
2018 None of the above 32 47 16 0 0 4 0 83 0 23

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 9 12 21 5 37 0 38 42 14
2020 Legal services 27 18 14 9 12 16 4 56 26 118
2020 Administration and operations 19 19 18 15 21 6 3 42 39 145
2020 Human resources 20 18 16 11 23 9 3 43 38 28
2020 Financial management 28 14 31 21 7 0 0 41 28 15
2020 Information technology 27 24 25 4 3 18 0 62 8 29
2020 Project management 35 15 39 11 0 0 0 50 11 11
2020 Other services to the public 23 13 17 26 6 14 0 42 37 15
2020 None of the above 32 19 17 15 8 10 0 56 25 22
2019 Client contact centre 17 25 0 17 13 15 14 58 42 13
2019 Security 16 23 24 10 21 5 0 42 32 24
2019 Legal services 23 18 22 11 10 13 3 49 25 122
2019 Administration and operations 21 20 21 14 12 8 4 46 29 114
2019 Human resources 28 33 15 3 3 14 3 74 8 34
2019 Financial management 41 18 15 13 5 7 0 64 20 15
2019 Information management 16 28 19 0 22 14 0 52 26 14
2019 Information technology 36 6 23 12 11 11 0 48 26 27
2019 Project management 15 20 28 0 20 17 0 42 24 11
2019 Other services to the public 24 36 8 8 8 16 0 71 19 13
2019 None of the above 26 31 8 9 19 8 0 61 30 23
2018 Client contact centre 18 19 21 12 14 16 0 44 31 15
2018 Security 21 21 30 5 22 0 0 42 27 14
2018 Legal services 24 21 13 11 11 15 6 57 27 117
2018 Administration and operations 27 22 17 10 12 6 6 56 25 126
2018 Human resources 23 22 12 9 8 18 8 62 22 31
2018 Financial management 36 22 26 6 0 11 0 64 6 15
2018 Information management 35 24 6 19 10 6 0 62 31 13
2018 Information technology 18 19 16 19 9 13 6 45 35 31
2018 Other services to the public 9 18 9 37 18 9 0 30 60 11
2018 None of the above 32 20 18 0 17 9 3 60 20 23
2017 Client contact centre 9 49 0 18 9 16 0 69 31 12
2017 Security 34 27 0 0 20 11 8 76 24 11
2017 Legal services 17 22 12 11 13 22 3 52 32 108
2017 Administration and operations 13 18 26 15 11 15 3 37 31 106
2017 Human resources 30 20 15 10 0 21 5 67 13 20
2017 Information technology 18 22 27 5 11 5 11 48 19 18
2017 None of the above 13 16 5 27 16 13 10 38 55 18
2014 Client contact centre 13 14 40 10 18 6 0 28 30 16
2014 Legal services 13 26 16 16 18 11 1 44 38 104
2014 Administration and operations 17 20 22 14 15 8 5 42 33 140
2014 Human resources 34 18 6 20 0 22 0 67 26 15
2014 Financial management 16 6 13 52 0 13 0 26 59 14
2014 Information management 0 18 56 26 0 0 0 18 26 12
2014 Information technology 5 9 27 9 32 9 9 17 50 22
2014 Other services to the public 18 12 35 12 0 18 4 39 16 17
2014 None of the above 12 18 19 9 21 13 8 38 38 34

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 20 33 6 10 9 0 46 18 14
2020 Legal services 37 30 21 5 4 3 0 69 9 119
2020 Administration and operations 17 36 19 12 12 3 1 55 25 143
2020 Human resources 17 32 7 19 19 5 0 52 41 28
2020 Financial management 34 21 25 21 0 0 0 54 21 15
2020 Information technology 24 34 18 14 10 0 0 58 25 29
2020 Project management 38 30 20 6 6 0 0 67 13 11
2020 Other services to the public 14 39 26 14 6 0 0 54 20 15
2020 None of the above 38 6 21 11 8 6 9 52 23 22
2019 Client contact centre 22 31 22 8 9 0 8 58 18 13
2019 Security 20 44 24 9 0 4 0 66 9 25
2019 Legal services 34 31 12 11 11 1 0 66 22 123
2019 Administration and operations 21 34 16 18 6 3 2 57 25 113
2019 Human resources 22 26 24 10 10 5 3 52 21 34
2019 Financial management 36 12 27 12 12 0 0 48 25 15
2019 Information management 24 41 14 6 14 0 0 65 20 14
2019 Information technology 40 14 16 12 15 4 0 56 28 27
2019 Project management 25 35 23 8 0 8 0 66 9 11
2019 Other services to the public 16 30 22 8 16 8 0 50 26 13
2019 None of the above 30 29 14 5 17 5 0 62 23 23
2018 Client contact centre 26 19 36 12 0 6 0 48 13 15
2018 Security 25 36 17 9 13 0 0 61 22 14
2018 Legal services 30 26 14 11 12 5 2 60 25 117
2018 Administration and operations 25 30 17 10 14 2 1 57 25 125
2018 Human resources 17 38 21 24 0 0 0 55 24 32
2018 Financial management 37 28 15 5 6 0 9 72 12 15
2018 Information management 25 12 22 10 10 21 0 47 25 13
2018 Information technology 6 23 22 21 24 3 0 30 47 32
2018 Other services to the public 18 43 0 18 12 9 0 67 33 11
2018 None of the above 17 42 16 15 4 6 0 63 20 23
2017 Client contact centre 7 34 33 9 18 0 0 41 26 12
2017 Security 36 27 8 11 9 0 8 70 21 11
2017 Legal services 21 35 15 13 10 5 0 59 24 107
2017 Administration and operations 21 26 27 12 11 3 0 48 24 106
2017 Human resources 54 0 21 15 10 0 0 54 24 20
2017 Information technology 23 27 22 11 11 5 0 54 23 18
2017 None of the above 11 24 23 27 11 0 4 36 39 18
2014 Client contact centre 6 20 25 19 23 6 0 28 45 16
2014 Legal services 11 16 25 18 24 4 1 29 45 104
2014 Administration and operations 13 17 24 18 22 4 1 32 42 140
2014 Human resources 22 20 6 12 34 0 6 45 49 15
2014 Financial management 0 6 0 65 29 0 0 6 94 14
2014 Information management 19 0 31 33 16 0 0 19 50 12
2014 Information technology 5 9 18 27 36 5 0 14 67 22
2014 Other services to the public 12 24 47 17 0 0 0 36 17 17
2014 None of the above 6 16 31 22 22 3 0 23 45 34

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 15 15 23 23 0 9 33 50 14
2020 Legal services 23 17 13 13 14 2 17 50 34 119
2020 Administration and operations 16 26 18 20 17 1 3 43 38 145
2020 Human resources 13 16 14 13 41 3 0 30 56 28
2020 Financial management 34 21 21 13 11 0 0 55 24 15
2020 Information technology 18 25 24 13 21 0 0 42 34 29
2020 Project management 39 19 20 15 6 0 0 58 22 11
2020 Other services to the public 20 39 9 6 26 0 0 60 32 15
2020 None of the above 28 4 20 0 32 10 6 38 38 22
2019 Client contact centre 14 25 15 8 22 8 8 46 36 13
2019 Security 23 30 25 13 4 4 0 56 18 25
2019 Legal services 20 18 19 13 18 2 9 43 35 123
2019 Administration and operations 24 22 9 20 15 5 3 51 39 114
2019 Human resources 11 20 17 14 29 3 6 33 48 34
2019 Financial management 22 13 24 19 22 0 0 35 41 15
2019 Information management 24 37 14 6 14 5 0 64 22 14
2019 Information technology 41 22 7 8 19 4 0 65 28 27
2019 Project management 52 31 0 8 0 8 0 91 9 11
2019 Other services to the public 8 38 6 32 8 0 8 50 44 13
2019 None of the above 24 16 0 13 31 0 16 48 52 23
2018 Client contact centre 18 13 38 12 19 0 0 31 31 15
2018 Security 27 30 15 9 18 0 0 58 27 14
2018 Legal services 16 18 5 18 23 5 17 43 51 117
2018 Administration and operations 22 26 15 15 18 3 1 50 35 126
2018 Human resources 22 33 8 15 17 5 0 58 34 32
2018 Financial management 36 22 19 23 0 0 0 58 23 15
2018 Information management 35 12 12 16 19 0 5 50 37 13
2018 Information technology 15 15 6 19 41 3 0 31 62 32
2018 Other services to the public 18 18 0 34 30 0 0 36 64 11
2018 None of the above 22 31 3 13 17 6 9 61 35 23
2017 Client contact centre 0 18 31 15 35 0 0 18 51 12
2017 Security 16 45 0 22 9 0 8 67 33 11
2017 Legal services 15 18 11 17 21 5 12 40 46 108
2017 Administration and operations 12 17 27 19 18 4 3 31 40 106
2017 Human resources 15 15 10 20 36 5 0 31 59 20
2017 Information technology 18 27 11 22 16 0 5 48 40 18
2017 None of the above 4 18 11 4 23 5 33 36 45 18
2014 Client contact centre 7 13 33 18 29 0 0 19 47 16
2014 Legal services 8 9 22 16 32 5 8 20 55 104
2014 Administration and operations 14 15 20 19 25 3 5 31 47 140
2014 Human resources 6 22 14 18 40 0 0 28 58 15
2014 Financial management 0 13 6 42 29 10 0 14 79 14
2014 Information management 9 16 0 36 32 0 7 27 73 12
2014 Information technology 9 23 14 9 45 0 0 32 55 22
2014 Other services to the public 18 23 24 19 12 0 4 43 32 17
2014 None of the above 6 9 15 14 39 6 11 18 64 34

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 21 6 6 9 0 0 79 15 14
2020 Legal services 47 23 6 5 4 1 14 82 11 118
2020 Administration and operations 49 18 16 7 3 2 4 71 11 145
2020 Human resources 36 25 12 7 16 0 3 63 24 28
2020 Financial management 41 14 20 25 0 0 0 55 25 15
2020 Information technology 43 25 11 4 7 0 11 76 12 29
2020 Project management 62 27 0 11 0 0 0 89 11 11
2020 Other services to the public 48 29 6 0 0 9 9 93 0 15
2020 None of the above 39 25 13 11 4 0 9 70 16 22
2019 Client contact centre 62 0 13 17 0 0 8 67 18 13
2019 Security 32 32 19 9 4 0 4 66 14 25
2019 Legal services 51 21 16 2 2 1 6 78 4 123
2019 Administration and operations 52 26 10 4 1 2 4 83 6 114
2019 Human resources 39 20 21 3 6 0 11 66 10 34
2019 Financial management 47 14 15 19 5 0 0 61 24 15
2019 Information management 60 18 0 5 8 0 8 85 15 14
2019 Information technology 61 7 8 8 12 0 4 71 20 27
2019 Project management 72 28 0 0 0 0 0 100 0 11
2019 Other services to the public 54 22 8 8 0 0 8 83 9 13
2019 None of the above 60 0 18 0 9 0 13 69 10 23

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 15 15 17 0 5 0 66 18 14
2020 Legal services 64 14 5 4 3 2 8 87 8 118
2020 Administration and operations 51 26 10 3 3 1 6 83 7 145
2020 Human resources 43 22 23 4 9 0 0 65 12 28
2020 Financial management 41 31 21 0 7 0 0 72 7 15
2020 Information technology 34 17 27 11 7 0 4 54 18 29
2020 Project management 59 32 9 0 0 0 0 91 0 11
2020 Other services to the public 54 20 17 0 0 0 9 81 0 15
2020 None of the above 49 19 11 5 7 0 10 75 13 20
2019 Client contact centre 54 16 13 8 0 0 8 76 9 13
2019 Security 57 21 12 6 4 0 0 78 10 24
2019 Legal services 57 19 12 5 1 1 5 81 7 123
2019 Administration and operations 49 15 18 6 6 2 5 69 12 114
2019 Human resources 41 26 15 3 6 0 9 74 10 34
2019 Financial management 61 21 6 5 0 0 7 88 6 15
2019 Information management 33 35 16 0 8 0 8 74 9 14
2019 Information technology 41 16 16 7 16 0 4 59 24 26
2019 Project management 60 11 8 11 0 8 0 78 12 11
2019 Other services to the public 30 38 24 0 0 0 8 74 0 13
2019 None of the above 62 9 12 0 12 0 5 74 13 23

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 32 0 0 5 0 6 95 5 14
2020 Legal services 75 4 1 2 6 3 10 90 8 118
2020 Administration and operations 70 9 6 2 4 4 5 86 7 144
2020 Human resources 69 15 4 0 9 0 3 87 9 28
2020 Financial management 61 11 0 7 0 14 7 91 9 15
2020 Information technology 75 7 0 7 3 0 7 89 11 29
2020 Project management 89 11 0 0 0 0 0 100 0 11
2020 Other services to the public 65 6 14 0 6 0 9 78 6 15
2020 None of the above 69 5 7 0 4 13 3 87 5 21
2019 Client contact centre 77 0 0 8 0 8 6 90 10 13
2019 Security 87 0 4 5 0 4 0 90 6 25
2019 Legal services 74 8 3 5 2 4 5 89 7 123
2019 Administration and operations 70 8 6 3 2 5 7 88 5 114
2019 Human resources 74 10 3 0 4 0 9 92 4 33
2019 Financial management 89 6 0 5 0 0 0 95 5 15
2019 Information management 48 14 8 6 8 0 16 74 17 14
2019 Information technology 69 4 4 0 11 4 8 83 13 27
2019 Project management 92 0 0 0 8 0 0 92 8 11
2019 Other services to the public 78 6 0 8 0 0 8 91 9 13
2019 None of the above 73 0 9 5 0 4 10 84 6 23

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 9 6 0 6 9 6 86 7 14
2020 Legal services 69 7 0 3 4 3 14 90 9 116
2020 Administration and operations 66 12 7 1 2 3 8 89 4 145
2020 Human resources 50 9 12 4 16 0 10 65 22 28
2020 Financial management 72 7 7 0 0 7 7 92 0 15
2020 Information technology 86 3 4 0 0 0 7 96 0 29
2020 Project management 89 11 0 0 0 0 0 100 0 11
2020 Other services to the public 63 14 14 0 0 0 9 84 0 15
2020 None of the above 58 19 7 0 0 7 10 92 0 21
2019 Client contact centre 75 0 17 0 0 8 0 82 0 13
2019 Security 81 9 0 5 0 4 0 94 6 25
2019 Legal services 77 6 4 1 1 3 9 93 3 123
2019 Administration and operations 73 3 3 2 0 4 15 95 2 114
2019 Human resources 78 3 0 4 0 0 15 96 4 33
2019 Financial management 94 6 0 0 0 0 0 100 0 15
2019 Information management 41 20 6 0 8 8 16 81 11 14
2019 Information technology 68 0 0 4 8 8 12 85 15 27
2019 Project management 100 0 0 0 0 0 0 100 0 10
2019 Other services to the public 86 6 0 0 0 0 8 100 0 13
2019 None of the above 74 9 4 0 0 0 13 96 0 23

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 53 5 10 0 10 0 83 11 13
2020 Legal services 22 41 13 13 4 5 3 67 18 118
2020 Administration and operations 16 37 25 10 9 3 0 55 19 145
2020 Human resources 29 45 17 0 9 0 0 74 9 28
2020 Financial management 34 53 7 7 0 0 0 86 7 15
2020 Information technology 29 40 14 7 7 4 0 71 14 29
2020 Project management 29 29 26 17 0 0 0 57 17 11
2020 Other services to the public 14 45 14 20 6 0 0 60 26 15
2020 None of the above 21 19 47 4 5 5 0 42 9 21
2019 Client contact centre 8 53 30 0 0 0 8 67 0 13
2019 Security 15 62 11 8 0 4 0 81 8 25
2019 Legal services 25 35 16 13 8 3 0 62 21 123
2019 Administration and operations 19 45 17 10 8 2 1 65 18 113
2019 Human resources 41 38 8 9 3 0 0 79 12 34
2019 Financial management 36 52 12 0 0 0 0 88 0 15
2019 Information management 30 20 28 6 8 8 0 54 15 14
2019 Information technology 38 43 4 0 11 4 0 84 12 27
2019 Project management 37 43 0 20 0 0 0 80 20 11
2019 Other services to the public 24 24 17 35 0 0 0 48 35 12
2019 None of the above 22 28 9 23 9 10 0 55 35 23
2018 Client contact centre 18 43 20 14 5 0 0 61 19 15
2018 Security 36 27 9 14 13 0 0 63 27 14
2018 Legal services 34 29 16 5 10 4 2 68 16 116
2018 Administration and operations 27 35 22 10 3 4 1 64 13 126
2018 Human resources 30 49 10 7 3 0 0 79 10 32
2018 Financial management 41 35 12 0 6 6 0 81 6 15
2018 Information management 35 30 16 0 19 0 0 65 19 13
2018 Information technology 32 34 22 9 3 0 0 66 12 32
2018 Other services to the public 18 34 12 27 9 0 0 52 36 11
2018 None of the above 32 16 29 4 6 9 3 55 11 23
2017 Client contact centre 0 50 32 0 18 0 0 50 18 12
2017 Security 8 53 22 9 0 0 8 67 9 11
2017 Legal services 20 32 22 8 7 11 0 59 17 108
2017 Administration and operations 14 34 24 12 10 6 0 51 23 105
2017 Human resources 34 39 10 10 0 7 0 79 10 20
2017 Information technology 23 55 22 0 0 0 0 78 0 18
2017 None of the above 22 29 18 0 16 10 4 60 19 18

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 19 12 10 0 10 0 76 11 13
2020 Legal services 31 38 11 9 7 3 1 72 16 118
2020 Administration and operations 28 30 20 13 7 3 1 59 20 143
2020 Human resources 30 44 7 11 5 3 0 76 17 28
2020 Financial management 52 34 7 7 0 0 0 86 7 15
2020 Information technology 54 29 11 4 3 0 0 83 7 29
2020 Project management 54 35 0 11 0 0 0 89 11 11
2020 Other services to the public 34 26 23 17 0 0 0 60 17 15
2020 None of the above 46 26 19 9 0 0 0 72 9 19
2019 Client contact centre 24 44 9 14 0 9 0 75 15 12
2019 Security 39 36 17 0 4 4 0 78 4 25
2019 Legal services 40 38 12 4 5 1 0 79 9 121
2019 Administration and operations 37 36 12 8 5 1 1 74 13 114
2019 Human resources 50 41 8 0 0 0 0 92 0 34
2019 Financial management 68 24 8 0 0 0 0 92 0 13
2019 Information management 36 26 16 8 14 0 0 62 22 14
2019 Information technology 47 34 4 7 4 4 0 84 12 27
2019 Project management 45 15 28 0 11 0 0 60 11 11
2019 Other services to the public 54 22 16 8 0 0 0 76 8 13
2019 None of the above 49 33 0 5 14 0 0 81 19 23
2018 Client contact centre 48 27 11 14 0 0 0 75 14 15
2018 Security 30 36 17 16 0 0 0 67 16 14
2018 Legal services 41 38 8 3 4 5 0 84 8 114
2018 Administration and operations 45 35 11 5 3 1 1 81 8 126
2018 Human resources 52 41 8 0 0 0 0 92 0 32
2018 Financial management 63 31 6 0 0 0 0 94 0 15
2018 Information management 47 27 16 10 0 0 0 74 10 13
2018 Information technology 51 37 12 0 0 0 0 88 0 32
2018 Other services to the public 43 30 9 18 0 0 0 73 18 11
2018 None of the above 46 29 21 4 0 0 0 75 4 23
2017 Client contact centre 25 51 15 0 0 9 0 83 0 12
2017 Security 16 47 17 11 0 0 8 70 12 11
2017 Legal services 33 43 11 4 5 4 0 78 10 108
2017 Administration and operations 26 42 16 9 4 3 0 71 13 105
2017 Human resources 54 31 15 0 0 0 0 85 0 20
2017 Information technology 50 39 5 0 0 5 0 94 0 18
2017 None of the above 27 46 5 0 16 0 4 77 17 18
2014 Client contact centre 6 63 31 0 0 0 0 69 0 16
2014 Legal services 26 43 20 2 5 3 1 72 7 104
2014 Administration and operations 36 43 10 8 3 1 0 79 11 140
2014 Human resources 40 46 6 8 0 0 0 86 8 15
2014 Financial management 16 58 13 13 0 0 0 74 13 14
2014 Information management 16 52 22 0 9 0 0 69 9 12
2014 Information technology 41 23 14 14 5 5 0 67 19 22
2014 Other services to the public 60 15 19 6 0 0 0 75 6 17
2014 None of the above 29 41 15 9 7 0 0 70 15 34

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 50 7 0 0 10 0 93 0 13
2020 Legal services 33 36 12 8 5 6 0 73 14 119
2020 Administration and operations 34 30 19 7 5 4 1 68 12 145
2020 Human resources 36 43 7 0 5 9 0 86 6 28
2020 Financial management 52 34 0 7 0 7 0 93 7 15
2020 Information technology 50 43 4 0 0 4 0 96 0 29
2020 Project management 70 20 11 0 0 0 0 89 0 11
2020 Other services to the public 28 38 6 6 6 17 0 79 14 15
2020 None of the above 48 22 26 4 0 0 0 70 4 21
2019 Client contact centre 36 34 8 22 0 0 0 70 22 13
2019 Security 44 27 17 0 0 12 0 81 0 25
2019 Legal services 38 34 16 7 3 3 0 74 10 123
2019 Administration and operations 46 25 19 5 3 2 1 73 8 114
2019 Human resources 46 27 11 13 3 0 0 73 16 34
2019 Financial management 67 21 7 0 5 0 0 88 5 15
2019 Information management 36 34 8 8 14 0 0 70 22 14
2019 Information technology 36 31 8 4 16 4 0 71 21 26
2019 Project management 54 20 18 0 0 0 8 80 0 11
2019 Other services to the public 46 14 24 0 8 8 0 65 9 13
2019 None of the above 50 23 4 5 14 5 0 77 20 23
2018 Client contact centre 48 27 11 6 8 0 0 75 14 15
2018 Security 30 42 11 7 9 0 0 73 16 14
2018 Legal services 47 28 11 3 3 7 1 81 6 114
2018 Administration and operations 45 27 16 5 3 2 1 75 8 125
2018 Human resources 42 51 8 0 0 0 0 92 0 32
2018 Financial management 63 31 6 0 0 0 0 94 0 15
2018 Information management 47 37 6 10 0 0 0 84 10 13
2018 Information technology 48 15 22 0 0 15 0 74 0 32
2018 Other services to the public 43 30 9 18 0 0 0 73 18 11
2018 None of the above 46 30 13 6 0 6 0 80 6 23
2017 Client contact centre 25 51 25 0 0 0 0 75 0 12
2017 Security 34 19 28 0 11 0 8 58 12 11
2017 Legal services 38 27 17 4 4 10 0 72 9 108
2017 Administration and operations 37 36 13 6 4 4 0 76 10 106
2017 Human resources 49 36 15 0 0 0 0 85 0 20
2017 Information technology 50 39 0 0 0 11 0 100 0 18
2017 None of the above 27 40 17 0 5 7 4 75 6 18
2014 Client contact centre 0 64 24 5 0 7 0 69 5 16
2014 Legal services 31 37 16 5 5 2 3 72 11 104
2014 Administration and operations 40 35 15 1 5 5 0 78 7 140
2014 Human resources 28 66 6 0 0 0 0 94 0 15
2014 Financial management 16 65 13 6 0 0 0 81 6 14
2014 Information management 33 42 15 0 9 0 0 75 9 12
2014 Information technology 41 18 27 9 0 5 0 62 10 22
2014 Other services to the public 55 9 25 6 0 0 6 67 6 17
2014 None of the above 21 38 17 7 10 8 0 64 18 34

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 42 5 0 0 10 0 94 0 13
2020 Legal services 38 29 13 9 3 7 1 73 14 119
2020 Administration and operations 34 31 19 4 9 2 1 67 13 145
2020 Human resources 29 53 6 0 5 3 3 87 6 28
2020 Financial management 52 41 0 0 0 7 0 100 0 15
2020 Information technology 55 37 4 0 0 4 0 96 0 29
2020 Project management 70 11 11 9 0 0 0 80 9 11
2020 Other services to the public 36 32 14 6 6 6 0 72 12 15
2020 None of the above 39 27 31 4 0 0 0 65 4 22

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 48 5 6 0 9 0 88 7 14
2020 Legal services 43 29 9 6 3 6 3 80 10 119
2020 Administration and operations 41 28 10 6 12 1 2 71 19 144
2020 Human resources 32 47 7 0 5 9 0 86 6 28
2020 Financial management 66 28 0 0 0 7 0 100 0 15
2020 Information technology 63 23 7 0 0 7 0 92 0 29
2020 Project management 53 41 6 0 0 0 0 94 0 11
2020 Other services to the public 23 45 6 9 6 12 0 77 16 15
2020 None of the above 52 27 15 0 6 0 0 79 6 22

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 38 5 0 6 0 0 89 6 14
2020 Legal services 57 28 8 4 3 0 0 85 7 119
2020 Administration and operations 49 31 12 5 3 1 0 80 8 145
2020 Human resources 38 40 10 4 9 0 0 77 12 28
2020 Financial management 52 34 7 7 0 0 0 86 7 15
2020 Information technology 66 17 11 7 0 0 0 83 7 29
2020 Project management 57 30 6 6 0 0 0 87 6 11
2020 Other services to the public 34 20 26 14 6 0 0 54 20 15
2020 None of the above 65 15 13 4 4 0 0 80 8 22
2019 Client contact centre 31 53 17 0 0 0 0 83 0 13
2019 Security 48 39 9 4 0 0 0 87 4 25
2019 Legal services 55 30 6 4 4 0 0 86 8 123
2019 Administration and operations 56 29 7 5 2 1 1 86 7 113
2019 Human resources 71 20 9 0 0 0 0 91 0 34
2019 Financial management 67 25 7 0 0 0 0 93 0 15
2019 Information management 41 29 16 0 14 0 0 70 14 14
2019 Information technology 50 39 4 0 7 0 0 89 7 27
2019 Project management 69 11 20 0 0 0 0 80 0 11
2019 Other services to the public 54 30 8 8 0 0 0 84 8 13
2019 None of the above 63 18 5 5 9 0 0 81 14 23
2018 Client contact centre 40 41 0 14 5 0 0 81 19 15
2018 Security 46 27 5 22 0 0 0 73 22 14
2018 Legal services 59 32 5 2 3 0 0 90 5 112
2018 Administration and operations 57 29 6 4 3 0 1 87 7 124
2018 Human resources 66 31 0 0 3 0 0 97 3 32
2018 Financial management 61 28 11 0 0 0 0 89 0 15
2018 Information management 46 25 19 0 10 0 0 71 10 13
2018 Information technology 50 34 9 3 3 0 0 85 6 32
2018 Other services to the public 61 21 9 0 9 0 0 82 9 11
2018 None of the above 60 26 8 6 0 0 0 86 6 22
2017 Client contact centre 33 25 15 17 0 9 0 64 19 12
2017 Security 34 49 9 0 0 0 8 91 0 11
2017 Legal services 49 37 7 4 3 0 0 86 8 108
2017 Administration and operations 42 38 11 5 4 0 0 80 9 106
2017 Human resources 52 38 0 5 5 0 0 90 10 19
2017 Information technology 50 33 16 0 0 0 0 84 0 18
2017 None of the above 46 33 5 5 5 0 4 83 11 18
2014 Client contact centre 19 50 24 0 6 0 0 70 6 16
2014 Legal services 37 42 11 5 4 1 0 80 9 103
2014 Administration and operations 46 37 8 5 4 0 0 83 9 140
2014 Human resources 58 34 0 8 0 0 0 92 8 15
2014 Financial management 23 45 19 13 0 0 0 68 13 14
2014 Information management 23 68 8 0 0 0 0 92 0 12
2014 Information technology 27 36 14 9 14 0 0 64 23 22
2014 Other services to the public 65 17 12 6 0 0 0 82 6 17
2014 None of the above 34 27 21 6 10 2 0 63 16 34

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 42 21 0 11 5 0 66 12 14
2020 Legal services 42 29 10 11 8 0 0 71 19 119
2020 Administration and operations 32 25 21 10 12 1 0 57 21 145
2020 Human resources 28 29 14 21 9 0 0 57 30 28
2020 Financial management 47 14 25 14 0 0 0 61 14 15
2020 Information technology 25 43 11 14 7 0 0 68 21 29
2020 Project management 50 11 32 0 7 0 0 61 7 10
2020 Other services to the public 28 20 23 20 9 0 0 48 29 15
2020 None of the above 50 20 18 8 4 0 0 70 12 22
2019 Client contact centre 31 31 13 25 0 0 0 61 25 13
2019 Security 40 28 13 12 4 4 0 70 16 25
2019 Legal services 50 25 10 10 5 0 0 74 16 122
2019 Administration and operations 40 25 18 6 7 1 2 68 14 111
2019 Human resources 41 43 12 0 3 0 0 84 3 34
2019 Financial management 52 36 5 0 7 0 0 88 7 15
2019 Information management 41 6 32 6 14 0 0 47 20 14
2019 Information technology 44 24 16 0 16 0 0 68 16 26
2019 Project management 60 23 17 0 0 0 0 83 0 11
2019 Other services to the public 38 38 16 0 8 0 0 76 8 13
2019 None of the above 42 30 5 10 14 0 0 72 24 23
2018 Client contact centre 33 36 18 13 0 0 0 69 13 15
2018 Security 34 39 0 18 9 0 0 73 27 14
2018 Legal services 49 21 10 9 9 1 0 71 18 114
2018 Administration and operations 39 29 14 9 7 1 1 69 16 126
2018 Human resources 52 19 11 12 6 0 0 71 18 32
2018 Financial management 45 22 28 6 0 0 0 67 6 15
2018 Information management 35 25 21 0 19 0 0 59 19 13
2018 Information technology 23 25 30 15 6 0 0 48 22 32
2018 Other services to the public 27 27 7 30 9 0 0 54 39 11
2018 None of the above 51 19 16 6 9 0 0 70 14 23
2017 Client contact centre 15 34 33 0 18 0 0 49 18 12
2017 Security 16 16 50 9 0 0 8 36 9 11
2017 Legal services 33 30 16 11 7 3 0 65 19 108
2017 Administration and operations 20 27 28 16 8 0 0 47 25 106
2017 Human resources 40 26 24 5 0 5 0 69 5 20
2017 Information technology 12 44 16 27 0 0 0 56 27 18
2017 None of the above 37 24 12 12 11 0 5 64 24 17
2014 Client contact centre 7 19 43 13 13 5 0 27 27 16
2014 Legal services 20 37 23 12 6 2 1 59 18 104
2014 Administration and operations 23 32 25 13 7 0 0 54 20 140
2014 Human resources 22 38 26 8 6 0 0 60 14 15
2014 Financial management 10 35 23 6 26 0 0 45 32 14
2014 Information management 0 50 40 0 9 0 0 50 9 12
2014 Information technology 14 14 18 18 36 0 0 27 55 22
2014 Other services to the public 31 39 25 6 0 0 0 69 6 17
2014 None of the above 26 21 30 8 15 0 0 47 23 34

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 63 11 0 11 0 0 77 11 14
2020 Legal services 44 28 11 10 7 0 0 72 17 118
2020 Administration and operations 28 32 17 12 11 0 0 61 23 143
2020 Human resources 28 31 10 23 9 0 0 58 32 28
2020 Financial management 47 14 25 14 0 0 0 61 14 15
2020 Information technology 29 34 20 11 7 0 0 62 17 29
2020 Project management 47 21 20 6 6 0 0 67 13 11
2020 Other services to the public 28 17 35 20 0 0 0 45 20 15
2020 None of the above 46 18 13 18 4 0 0 65 22 22
2019 Client contact centre 31 44 8 17 0 0 0 75 17 13
2019 Security 44 32 13 12 0 0 0 75 12 25
2019 Legal services 48 26 10 13 4 0 0 74 16 122
2019 Administration and operations 41 29 16 7 6 1 1 72 12 113
2019 Human resources 41 34 16 6 3 0 0 75 9 34
2019 Financial management 46 33 5 8 7 0 0 80 15 15
2019 Information management 41 6 38 0 14 0 0 47 14 14
2019 Information technology 42 27 8 12 11 0 0 69 23 27
2019 Project management 72 17 11 0 0 0 0 89 0 11
2019 Other services to the public 38 38 8 8 8 0 0 76 16 13
2019 None of the above 41 31 9 10 9 0 0 72 19 23
2018 Client contact centre 33 36 18 13 0 0 0 69 13 15
2018 Security 40 33 0 12 15 0 0 73 27 14
2018 Legal services 49 24 10 9 6 1 0 74 16 112
2018 Administration and operations 42 28 18 6 6 0 1 70 12 126
2018 Human resources 39 40 7 7 6 0 0 79 13 32
2018 Financial management 45 22 22 11 0 0 0 67 11 15
2018 Information management 35 25 21 0 19 0 0 59 19 13
2018 Information technology 15 36 31 15 3 0 0 51 18 32
2018 Other services to the public 27 27 7 30 9 0 0 54 39 11
2018 None of the above 51 17 18 6 9 0 0 68 14 23
2017 Client contact centre 16 33 33 0 18 0 0 49 18 12
2017 Security 27 36 20 9 0 0 8 69 9 11
2017 Legal services 34 36 15 8 6 1 0 71 14 108
2017 Administration and operations 24 32 22 15 6 0 1 57 21 106
2017 Human resources 45 31 10 5 5 5 0 80 10 20
2017 Information technology 18 55 5 22 0 0 0 73 22 18
2017 None of the above 35 29 16 5 11 0 4 66 16 18
2014 Client contact centre 0 33 36 13 13 5 0 35 27 16
2014 Legal services 21 44 18 9 6 1 1 66 15 104
2014 Administration and operations 22 35 20 13 9 1 0 58 22 140
2014 Human resources 28 26 32 14 0 0 0 54 14 15
2014 Financial management 10 29 23 13 26 0 0 39 39 14
2014 Information management 0 50 40 0 9 0 0 50 9 12
2014 Information technology 14 14 27 18 27 0 0 27 45 22
2014 Other services to the public 31 45 19 6 0 0 0 75 6 17
2014 None of the above 27 22 31 2 16 2 0 50 18 33

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 18 18 12 23 0 0 47 35 14
2020 Legal services 38 16 16 11 9 1 9 60 22 118
2020 Administration and operations 32 23 16 11 15 2 1 56 27 143
2020 Human resources 13 27 23 15 12 9 0 44 30 28
2020 Financial management 54 14 21 7 4 0 0 68 11 15
2020 Information technology 18 33 25 21 3 0 0 50 25 29
2020 Project management 57 11 15 17 0 0 0 67 17 11
2020 Other services to the public 28 6 26 26 14 0 0 34 40 15
2020 None of the above 51 10 25 4 11 0 0 61 14 22
2019 Client contact centre 29 8 42 5 17 0 0 37 22 13
2019 Security 36 19 25 4 8 4 4 60 13 25
2019 Legal services 41 26 13 7 9 0 3 70 17 123
2019 Administration and operations 39 19 14 12 9 6 1 63 22 113
2019 Human resources 36 18 21 11 13 0 0 55 24 34
2019 Financial management 32 18 14 8 27 0 0 50 35 15
2019 Information management 30 6 20 22 14 8 0 39 39 14
2019 Information technology 38 19 16 12 15 0 0 57 27 27
2019 Project management 60 20 11 8 0 0 0 80 8 11
2019 Other services to the public 54 30 16 0 0 0 0 84 0 13
2019 None of the above 36 22 9 19 9 0 5 62 29 23
2018 Client contact centre 33 35 0 22 6 0 5 70 30 15
2018 Security 30 42 0 12 15 0 0 73 27 14
2018 Legal services 41 13 16 11 8 3 8 61 21 114
2018 Administration and operations 36 27 9 15 10 3 1 65 26 126
2018 Human resources 39 30 10 6 15 0 0 69 21 32
2018 Financial management 41 15 20 18 0 6 0 59 19 15
2018 Information management 19 19 31 12 19 0 0 38 31 13
2018 Information technology 16 26 18 12 18 9 0 47 33 32
2018 Other services to the public 27 21 25 0 27 0 0 48 27 11
2018 None of the above 47 24 7 4 10 6 3 77 16 23
2017 Client contact centre 14 35 9 7 18 18 0 60 30 12
2017 Security 38 16 8 18 11 0 8 60 31 11
2017 Legal services 29 22 14 9 9 9 8 61 21 108
2017 Administration and operations 23 25 21 21 6 4 0 50 28 106
2017 Human resources 40 10 31 15 5 0 0 49 20 20
2017 Information technology 7 33 38 11 5 5 0 42 17 18
2017 None of the above 23 22 12 0 22 0 21 56 28 18
2014 Client contact centre 14 7 25 24 19 5 6 23 49 16
2014 Legal services 23 30 17 14 7 7 2 58 23 104
2014 Administration and operations 27 22 17 15 14 5 0 52 30 140
2014 Human resources 34 26 12 14 14 0 0 60 28 15
2014 Financial management 19 19 10 32 19 0 0 39 52 14
2014 Information management 7 28 40 15 9 0 0 35 25 12
2014 Information technology 14 5 23 14 41 5 0 19 57 22
2014 Other services to the public 31 47 11 12 0 0 0 77 12 17
2014 None of the above 24 6 39 5 12 9 6 35 20 34
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 45 35 19 14
2020 Legal services 49 33 19 119
2020 Administration and operations 24 33 43 145
2020 Human resources 45 14 42 28
2020 Financial management 39 27 34 15
2020 Information technology 25 37 38 29
2020 Project management 22 19 59 11
2020 Other services to the public 26 36 38 15
2020 None of the above 18 57 25 22
2019 Client contact centre 22 39 40 13
2019 Security 15 33 52 25
2019 Legal services 35 36 29 123
2019 Administration and operations 24 31 44 115
2019 Human resources 51 23 26 34
2019 Financial management 45 20 35 15
2019 Information management 18 36 46 14
2019 Information technology 36 15 49 27
2019 Project management 11 52 37 11
2019 Other services to the public 38 16 46 13
2019 None of the above 33 33 34 23
2018 Client contact centre 41 48 11 15
2018 Security 37 42 20 14
2018 Legal services 43 26 32 116
2018 Administration and operations 26 45 29 126
2018 Human resources 34 33 33 32
2018 Financial management 51 24 26 15
2018 Information management 43 32 26 13
2018 Information technology 45 25 29 32
2018 Other services to the public 30 18 52 11
2018 None of the above 17 57 26 23
2017 Client contact centre 24 31 45 12
2017 Security 26 47 27 11
2017 Legal services 35 33 32 108
2017 Administration and operations 38 25 37 106
2017 Human resources 51 25 25 20
2017 Information technology 22 34 44 18
2017 None of the above 47 37 16 18
2014 Client contact centre 29 13 57 16
2014 Legal services 29 40 31 104
2014 Administration and operations 26 35 38 140
2014 Human resources 66 22 12 15
2014 Financial management 42 16 42 14
2014 Information management 39 19 42 12
2014 Information technology 41 23 36 22
2014 Other services to the public 29 49 23 17
2014 None of the above 28 28 44 34

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Legal services 10 1 24 10 55 0 54
2020 Administration and operations 15 20 52 3 4 6 35
2020 Human resources 0 0 86 0 14 0 12
2019 Legal services 11 10 38 0 37 3 46
2019 Administration and operations 13 31 27 13 8 8 28
2019 Human resources 0 10 50 0 27 13 17
2019 Information technology 0 11 64 0 24 0 10
2018 Legal services 7 4 27 1 59 2 48
2018 Administration and operations 18 6 51 7 18 0 33
2018 Human resources 0 8 55 0 14 23 10
2018 Information technology 7 14 60 0 13 7 15
2017 Legal services 12 8 26 0 51 3 35
2017 Administration and operations 21 14 45 3 10 7 38
2017 Human resources 10 19 58 0 0 13 10
2014 Legal services 26 18 28 3 9999 24 31
2014 Administration and operations 14 8 53 14 9999 10 37
2014 Human resources 0 12 76 0 9999 12 10
2014 None of the above 23 12 37 8 9999 19 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 12 88 117
2020 Administration and operations 14 86 145
2020 Human resources 23 77 28
2020 None of the above 0 100 22
2019 Security 22 78 25
2019 Legal services 14 86 123
2019 Administration and operations 14 86 115
2019 Human resources 16 84 34
2018 Legal services 14 86 117
2018 Administration and operations 13 87 126
2018 Financial management 0 100 15
2018 Information technology 15 85 32

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 33 67 14
2020 Administration and operations 46 54 20
2019 Legal services 53 47 16
2019 Administration and operations 64 36 16
2018 Legal services 30 70 18
2018 Administration and operations 42 58 17

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 66 34 14
2020 Administration and operations 74 26 20
2019 Legal services 70 30 16
2019 Administration and operations 49 51 16
2018 Legal services 73 27 18
2018 Administration and operations 69 31 17

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2020 Administration and operations 0 100 20
2019 Legal services 0 100 16
2019 Administration and operations 0 100 16
2018 Legal services 0 100 18
2018 Administration and operations 0 100 17

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2019 Legal services 0 100 16
2019 Administration and operations 0 100 16

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 35 65 17

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 20
2019 Administration and operations 0 100 16
2018 Legal services 0 100 18

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 51 49 14
2020 Administration and operations 51 49 20
2019 Legal services 60 40 16
2019 Administration and operations 50 50 16
2018 Legal services 39 61 18
2018 Administration and operations 40 60 17

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 52 48 14
2020 Administration and operations 33 67 20
2019 Legal services 39 61 16
2019 Administration and operations 38 62 16
2018 Legal services 38 62 18
2018 Administration and operations 39 61 17

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 53 47 14
2020 Administration and operations 32 68 20
2019 Legal services 41 59 16
2019 Administration and operations 37 63 16
2018 Legal services 26 74 18
2018 Administration and operations 35 65 17

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 54 46 14
2020 Administration and operations 54 46 20
2019 Legal services 48 52 16
2018 Legal services 47 53 18
2018 Administration and operations 58 42 17

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 50 50 14
2018 Administration and operations 34 66 17

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 53 47 14
2020 Administration and operations 56 44 20
2019 Legal services 48 52 16
2019 Administration and operations 29 71 16
2018 Legal services 36 64 18
2018 Administration and operations 57 43 17

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 40 60 20
2019 Administration and operations 37 63 16
2018 Legal services 32 68 18
2018 Administration and operations 30 70 17

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2019 Administration and operations 0 100 16
2018 Legal services 0 100 18
2018 Administration and operations 0 100 17

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 20
2019 Administration and operations 0 100 16

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 58 42 14
2020 Administration and operations 49 51 20
2019 Legal services 51 49 16
2019 Administration and operations 49 51 16
2018 Legal services 32 68 18
2018 Administration and operations 47 53 17

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 42 58 20
2019 Legal services 32 68 16
2018 Legal services 28 72 18
2018 Administration and operations 32 68 17

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 60 40 14
2020 Administration and operations 52 48 20
2019 Legal services 64 36 16
2019 Administration and operations 44 56 16
2018 Legal services 37 63 18
2018 Administration and operations 40 60 17

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 24 76 20
2018 Legal services 32 68 18

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 33 67 20
2018 Legal services 0 100 18
2018 Administration and operations 0 100 17

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 38 62 20
2018 Legal services 0 100 18

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2018 Legal services 0 100 18
2018 Administration and operations 0 100 17

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2019 Legal services 0 100 16
2019 Administration and operations 0 100 16
2018 Legal services 0 100 18
2018 Administration and operations 0 100 17

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2019 Administration and operations 44 56 16
2018 Administration and operations 31 69 17

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 20
2018 Administration and operations 0 100 17

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 40 60 14
2020 Administration and operations 27 73 20
2018 Legal services 41 59 18

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Legal services 32 68 18

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 35 65 16
2018 Administration and operations 30 70 17

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2019 Legal services 0 100 16

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Legal services 33 67 18
2018 Administration and operations 0 100 17

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2018 Legal services 0 100 18

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2019 Legal services 0 100 16

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Legal services 0 100 18

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2018 Legal services 0 100 18
2018 Administration and operations 0 100 17

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2019 Legal services 0 100 16
2019 Administration and operations 0 100 16

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 59 41 14
2019 Legal services 62 38 16
2019 Administration and operations 44 56 16
2018 Administration and operations 52 48 17

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 14
2019 Legal services 0 100 16
2019 Administration and operations 0 100 16
2018 Legal services 0 100 18
2018 Administration and operations 0 100 17

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 46 54 14
2019 Legal services 43 57 16
2019 Administration and operations 43 57 16
2018 Legal services 50 50 18

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2018 Legal services 0 100 18
2018 Administration and operations 0 100 17

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 24 23 21 0 11 11 43 27 14
2020 Legal services 16 15 15 6 5 31 13 54 20 119
2020 Administration and operations 17 14 20 5 13 27 4 45 27 145
2020 Human resources 17 17 20 10 9 16 11 46 26 28
2020 Financial management 24 7 21 0 0 48 0 60 0 15
2020 Information technology 18 7 20 4 3 48 0 48 13 29
2020 Project management 18 6 20 19 11 20 6 33 40 11
2020 Other services to the public 14 17 6 17 6 35 6 52 38 15
2020 None of the above 35 13 10 8 4 8 23 68 18 22
2019 Client contact centre 13 13 25 17 0 17 15 39 24 13
2019 Security 24 15 19 21 8 8 4 45 33 25
2019 Legal services 18 16 20 6 7 25 9 50 19 123
2019 Administration and operations 19 14 16 9 8 25 9 50 26 115
2019 Human resources 22 25 13 3 7 20 11 67 14 34
2019 Financial management 14 25 28 0 0 32 0 59 0 15
2019 Information management 16 14 31 6 16 8 8 36 27 14
2019 Information technology 29 3 16 4 7 31 11 54 19 27
2019 Project management 26 0 17 0 8 48 0 51 16 11
2019 Other services to the public 16 22 22 0 0 40 0 63 0 13
2019 None of the above 15 12 0 0 18 39 16 60 40 23
2018 Client contact centre 26 27 6 8 6 14 13 72 19 15
2018 Security 34 12 11 28 6 9 0 50 37 14
2018 Legal services 18 15 9 7 6 35 10 60 25 116
2018 Administration and operations 13 16 25 9 9 20 8 40 25 124
2018 Human resources 23 19 20 0 6 26 6 62 8 32
2018 Financial management 37 6 36 0 0 16 6 54 0 15
2018 Information management 19 18 6 6 19 31 0 54 37 13
2018 Information technology 17 3 28 9 12 12 18 29 30 32
2018 Other services to the public 18 16 18 21 9 9 9 42 36 11
2018 None of the above 16 9 25 8 6 29 7 40 21 23
2017 Client contact centre 9 24 33 0 9 9 16 44 11 12
2017 Security 19 8 27 8 20 0 17 33 34 11
2017 Legal services 7 18 15 8 10 31 11 44 31 108
2017 Administration and operations 8 22 23 7 9 21 10 43 24 106
2017 Human resources 35 24 5 5 0 31 0 86 7 20
2017 Information technology 11 17 33 7 5 16 11 38 17 18
2017 None of the above 0 0 6 24 18 41 12 0 88 17
2014 Client contact centre 0 40 23 0 0 19 18 64 0 16
2014 Legal services 12 22 22 9 6 26 2 48 21 103
2014 Administration and operations 17 13 24 8 10 20 8 41 25 140
2014 Human resources 42 6 14 0 0 20 18 77 0 15
2014 Financial management 6 0 48 6 0 32 6 11 11 14
2014 Information management 7 65 19 9 0 0 0 72 9 12
2014 Information technology 9 9 27 18 14 18 5 24 41 22
2014 Other services to the public 37 9 31 0 0 18 6 60 0 17
2014 None of the above 17 11 12 6 9 40 6 51 27 34

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 33 25 6 9 0 0 59 15 14
2020 Legal services 21 27 20 5 5 20 1 61 14 119
2020 Administration and operations 26 29 20 7 9 8 0 61 18 145
2020 Human resources 24 28 18 10 9 5 5 58 21 28
2020 Financial management 31 28 14 7 7 14 0 68 16 15
2020 Information technology 29 40 14 0 3 14 0 80 4 29
2020 Project management 29 45 20 0 0 6 0 79 0 11
2020 Other services to the public 28 17 12 9 14 20 0 57 29 15
2020 None of the above 43 20 13 12 4 0 7 68 18 22
2019 Client contact centre 37 30 17 17 0 0 0 67 17 13
2019 Security 28 31 28 9 4 0 0 59 13 25
2019 Legal services 33 29 17 8 4 9 1 68 13 123
2019 Administration and operations 30 31 15 8 6 6 4 67 15 115
2019 Human resources 41 29 18 3 3 6 0 73 7 34
2019 Financial management 34 32 14 0 7 12 0 75 8 15
2019 Information management 30 28 20 6 16 0 0 57 22 14
2019 Information technology 44 25 15 0 4 12 0 78 4 27
2019 Project management 26 37 0 11 8 17 0 76 24 11
2019 Other services to the public 16 30 22 16 0 16 0 55 19 13
2019 None of the above 27 27 6 0 15 22 3 72 20 23
2018 Client contact centre 34 41 0 8 6 6 5 84 16 15
2018 Security 34 18 15 27 6 0 0 52 33 14
2018 Legal services 32 32 7 11 4 15 0 75 17 116
2018 Administration and operations 32 25 22 5 6 10 1 64 12 125
2018 Human resources 43 29 19 0 3 5 0 77 3 32
2018 Financial management 58 22 21 0 0 0 0 79 0 15
2018 Information management 19 29 12 0 19 19 0 61 24 13
2018 Information technology 23 37 13 6 15 6 0 64 22 32
2018 Other services to the public 27 9 25 9 21 9 0 40 33 11
2018 None of the above 24 28 29 9 0 10 0 58 10 23
2017 Client contact centre 9 49 18 0 9 16 0 69 10 12
2017 Security 25 17 30 0 9 11 8 52 11 11
2017 Legal services 22 30 17 7 7 15 1 62 17 108
2017 Administration and operations 20 38 21 3 8 10 0 64 13 106
2017 Human resources 45 36 10 0 0 10 0 89 0 20
2017 Information technology 34 55 5 0 0 5 0 95 0 18
2017 None of the above 11 31 22 12 12 13 0 47 27 17
2014 Client contact centre 0 47 23 0 0 19 11 67 0 16
2014 Legal services 18 33 22 7 7 12 2 59 15 104
2014 Administration and operations 27 30 21 10 4 8 1 62 15 140
2014 Human resources 50 24 20 0 0 6 0 79 0 15
2014 Financial management 13 19 45 13 0 10 0 36 14 14
2014 Information management 7 74 9 9 0 0 0 81 9 12
2014 Information technology 27 14 23 18 9 9 0 45 30 22
2014 Other services to the public 37 21 18 6 0 12 6 70 8 17
2014 None of the above 18 28 15 0 15 21 3 61 20 34
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 10 90 118
2020 Administration and operations 9 91 143
2020 Project management 0 100 11
2019 Legal services 9 91 123
2019 Other services to the public 0 100 13
2019 None of the above 0 100 23
2018 Legal services 7 93 117
2018 Administration and operations 8 92 126
2018 Financial management 0 100 15
2018 Other services to the public 0 100 11

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Legal services 100 0 10

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2020 Administration and operations 0 100 13
2019 Legal services 0 100 10
2018 Administration and operations 0 100 10

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 13
2019 Legal services 0 100 10
2018 Administration and operations 0 100 10

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 13

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Legal services 0 100 10

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2019 Legal services 0 100 10
2018 Administration and operations 0 100 10

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 13
2019 Legal services 0 100 10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 13
2019 Legal services 0 100 10
2018 Administration and operations 0 100 10

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2019 Legal services 0 100 10

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 45 55 13

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2020 Administration and operations 0 100 13
2019 Legal services 0 100 10
2018 Administration and operations 0 100 10

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2020 Administration and operations 0 100 13
2019 Legal services 0 100 10
2018 Administration and operations 0 100 10

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Legal services 0 100 10

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2018 Administration and operations 0 100 10

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2019 Legal services 0 100 10
2018 Administration and operations 0 100 10

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Legal services 0 100 10
2018 Administration and operations 0 100 10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 53 47 12
2020 Administration and operations 44 56 13

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2018 Administration and operations 51 49 10

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2018 Administration and operations 0 100 10

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2018 Administration and operations 0 100 10

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2018 Administration and operations 0 100 10

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 64 36 12

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 12
2018 Administration and operations 0 100 10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 47 53 12

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 15 29 9 0 32 6 39 14 14
2020 Legal services 13 17 18 1 6 33 12 54 12 119
2020 Administration and operations 19 13 22 2 9 30 5 50 17 144
2020 Human resources 20 6 24 0 9 26 15 45 15 28
2020 Financial management 24 7 14 0 0 55 0 69 0 15
2020 Information technology 20 4 17 7 0 50 4 51 14 29
2020 Project management 28 6 20 0 11 35 0 53 16 11
2020 Other services to the public 19 12 12 0 6 52 0 64 12 15
2020 None of the above 24 6 33 0 0 17 19 47 0 22
2019 Client contact centre 22 22 9 17 0 31 0 63 24 13
2019 Security 30 4 28 4 4 13 17 48 12 24
2019 Legal services 16 15 23 7 3 30 6 48 16 123
2019 Administration and operations 20 16 16 5 4 32 7 59 14 113
2019 Human resources 19 16 17 3 4 21 21 59 12 33
2019 Financial management 19 21 28 0 0 32 0 59 0 15
2019 Information management 16 20 28 6 8 8 14 46 18 14
2019 Information technology 29 14 15 0 4 31 7 69 6 27
2019 Project management 26 0 17 11 8 37 0 42 31 11
2019 Other services to the public 22 22 24 0 0 32 0 64 0 13
2019 None of the above 15 9 5 5 5 42 20 61 26 23
2018 Client contact centre 18 27 14 5 14 14 8 58 24 15
2018 Security 25 15 18 9 6 27 0 55 21 14
2018 Legal services 17 15 12 3 3 39 10 64 13 117
2018 Administration and operations 19 17 25 4 4 26 6 53 11 126
2018 Human resources 22 25 15 0 3 33 3 73 4 32
2018 Financial management 37 11 30 0 0 22 0 62 0 15
2018 Information management 19 12 28 0 10 31 0 45 14 13
2018 Information technology 20 3 38 0 0 21 18 38 0 32
2018 Other services to the public 18 16 36 12 0 18 0 42 14 11
2018 None of the above 19 12 23 0 4 30 12 54 7 21
2017 Client contact centre 0 16 33 9 0 18 25 28 15 12
2017 Security 36 8 8 9 11 20 8 61 27 11
2017 Legal services 12 16 15 2 4 39 11 57 13 108
2017 Administration and operations 19 19 18 2 6 26 11 60 12 106
2017 Human resources 45 15 16 0 0 20 5 78 0 20
2017 Information technology 25 6 35 0 0 17 17 47 0 17
2017 None of the above 6 13 15 6 0 60 0 47 15 17
2014 Client contact centre 0 25 18 0 6 38 13 51 13 16
2014 Legal services 10 19 27 1 1 34 7 50 3 104
2014 Administration and operations 17 15 21 4 4 32 8 53 12 140
2014 Human resources 34 20 14 0 0 26 6 79 0 15
2014 Financial management 0 0 35 0 0 65 0 0 0 14
2014 Information management 9 47 34 0 9 0 0 56 9 12
2014 Information technology 9 9 32 9 5 32 5 29 21 22
2014 Other services to the public 30 15 18 0 0 37 0 72 0 17
2014 None of the above 8 3 21 3 5 48 11 27 21 34

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 35 20 9 0 20 0 63 11 14
2020 Legal services 26 25 19 2 6 21 2 66 10 119
2020 Administration and operations 31 23 21 5 8 12 0 60 15 144
2020 Human resources 23 30 16 4 9 9 9 65 15 28
2020 Financial management 24 34 21 0 0 21 0 74 0 15
2020 Information technology 27 30 14 4 3 21 0 73 8 29
2020 Project management 48 35 17 0 0 0 0 83 0 11
2020 Other services to the public 28 17 12 0 6 37 0 72 9 15
2020 None of the above 43 14 26 4 0 6 7 66 4 22
2019 Client contact centre 28 30 17 17 0 8 0 63 18 13
2019 Security 38 29 24 0 0 4 4 73 0 24
2019 Legal services 35 29 17 6 3 10 0 70 11 123
2019 Administration and operations 37 28 11 4 5 12 2 77 10 114
2019 Human resources 38 37 9 0 7 9 0 83 7 34
2019 Financial management 32 33 22 0 0 12 0 75 0 15
2019 Information management 30 34 14 14 8 0 0 64 22 14
2019 Information technology 44 25 15 0 4 12 0 78 4 27
2019 Project management 35 28 8 11 0 17 0 76 14 11
2019 Other services to the public 22 30 24 0 0 24 0 68 0 13
2019 None of the above 28 22 10 5 10 18 7 66 20 23
2018 Client contact centre 26 49 0 13 6 6 0 80 20 15
2018 Security 30 15 27 9 6 12 0 52 17 14
2018 Legal services 30 29 14 5 2 19 2 74 9 117
2018 Administration and operations 31 24 25 5 3 10 2 62 9 126
2018 Human resources 38 35 15 5 0 7 0 79 5 32
2018 Financial management 43 27 24 0 0 6 0 74 0 15
2018 Information management 19 29 22 0 10 19 0 61 12 13
2018 Information technology 23 34 31 0 0 12 0 65 0 32
2018 Other services to the public 27 25 27 0 12 9 0 58 13 11
2018 None of the above 18 35 25 0 0 22 0 68 0 22
2017 Client contact centre 25 25 25 17 0 9 0 54 19 12
2017 Security 36 8 17 20 0 11 8 54 24 11
2017 Legal services 20 35 16 4 3 19 2 70 10 108
2017 Administration and operations 27 33 19 1 5 12 3 71 7 105
2017 Human resources 50 36 5 0 0 10 0 95 0 20
2017 Information technology 45 39 11 0 0 5 0 89 0 18
2017 None of the above 11 37 11 6 0 35 0 74 9 17
2014 Client contact centre 7 39 18 0 0 30 6 71 0 16
2014 Legal services 18 32 22 3 1 22 2 65 5 104
2014 Administration and operations 29 27 22 2 2 14 3 67 5 140
2014 Human resources 42 38 14 0 0 6 0 85 0 15
2014 Financial management 6 13 52 0 0 29 0 27 0 14
2014 Information management 19 47 25 0 9 0 0 66 9 12
2014 Information technology 23 9 36 5 5 23 0 41 12 22
2014 Other services to the public 36 27 12 0 0 25 0 84 0 17
2014 None of the above 20 23 9 3 5 33 6 71 14 34
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 24 29 5 20 0 6 42 27 14
2020 Legal services 11 27 21 17 22 0 2 39 39 119
2020 Administration and operations 15 16 21 17 30 0 1 32 48 145
2020 Human resources 39 31 17 0 9 0 4 73 9 28
2020 Financial management 61 21 4 7 7 0 0 82 14 15
2020 Information technology 32 17 32 11 7 0 0 49 19 28
2020 Project management 45 0 17 38 0 0 0 45 38 11
2020 Other services to the public 6 12 28 32 23 0 0 17 55 15
2020 None of the above 14 17 30 20 18 0 0 31 39 22

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 18 38 0 0 0 0 62 0 14
2020 Legal services 48 27 12 6 6 0 0 76 12 118
2020 Administration and operations 44 28 11 6 8 2 1 74 15 144
2020 Human resources 51 15 10 11 12 0 0 67 23 28
2020 Financial management 72 21 7 0 0 0 0 93 0 15
2020 Information technology 58 17 14 7 4 0 0 75 11 29
2020 Project management 15 56 20 0 9 0 0 71 9 11
2020 Other services to the public 57 20 23 0 0 0 0 77 0 15
2020 None of the above 48 16 11 8 11 7 0 68 20 21
2019 Client contact centre 44 33 15 8 0 0 0 77 8 13
2019 Security 42 28 17 4 6 0 4 72 10 24
2019 Legal services 46 16 16 10 12 0 1 62 21 122
2019 Administration and operations 35 29 18 6 11 1 1 65 16 112
2019 Human resources 47 32 9 9 3 0 0 79 12 33
2019 Financial management 50 17 26 0 7 0 0 67 7 15
2019 Information management 24 50 18 8 0 0 0 74 8 14
2019 Information technology 43 25 16 8 8 0 0 68 16 27
2019 Project management 55 17 11 17 0 0 0 72 17 11
2019 Other services to the public 40 46 14 0 0 0 0 86 0 13
2019 None of the above 41 17 22 12 9 0 0 58 20 23
2018 Client contact centre 27 53 0 6 14 0 0 80 20 15
2018 Security 22 30 12 20 6 9 0 58 29 14
2018 Legal services 37 24 20 8 8 0 3 63 16 118
2018 Administration and operations 38 31 13 9 6 1 2 71 16 125
2018 Human resources 35 29 19 8 9 0 0 64 17 32
2018 Financial management 30 31 15 6 12 0 6 65 19 15
2018 Information management 42 5 21 16 16 0 0 47 32 13
2018 Information technology 37 21 18 12 11 0 0 58 24 32
2018 Other services to the public 18 27 27 16 12 0 0 45 28 11
2018 None of the above 37 30 13 6 14 0 0 67 20 23
2017 Client contact centre 32 27 15 9 16 0 0 59 25 12
2017 Security 17 11 25 17 11 0 19 35 35 11
2017 Legal services 40 21 15 11 9 1 3 63 21 108
2017 Administration and operations 26 27 18 10 12 0 6 56 24 105
2017 Human resources 35 29 10 12 10 0 5 67 23 20
2017 Information technology 40 33 0 5 16 0 5 77 23 18
2017 None of the above 52 11 7 0 18 0 12 72 20 17

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 30 7 19 7 0 0 68 25 13
2020 Legal services 15 24 26 22 13 0 1 39 35 119
2020 Administration and operations 19 32 20 13 15 1 0 52 28 145
2020 Human resources 9 12 23 23 33 0 0 21 56 28
2020 Financial management 14 40 7 28 11 0 0 54 39 15
2020 Information technology 21 7 27 21 24 0 0 28 45 29
2020 Project management 0 41 27 11 22 0 0 41 33 11
2020 Other services to the public 23 31 0 32 14 0 0 54 46 15
2020 None of the above 24 25 31 0 20 0 0 49 20 21
2019 Client contact centre 31 23 22 0 25 0 0 54 25 13
2019 Security 23 16 27 16 13 0 4 41 31 25
2019 Legal services 17 24 36 12 9 1 1 42 21 122
2019 Administration and operations 25 25 29 11 7 1 2 52 19 113
2019 Human resources 20 17 13 32 18 0 0 37 50 34
2019 Financial management 13 26 34 0 27 0 0 39 27 15
2019 Information management 30 34 29 0 0 0 8 69 0 14
2019 Information technology 29 23 30 14 4 0 0 52 18 27
2019 Project management 8 48 32 0 11 0 0 57 11 11
2019 Other services to the public 24 22 30 24 0 0 0 46 24 13
2019 None of the above 23 26 16 21 14 0 0 49 35 23
2018 Client contact centre 26 27 35 6 6 0 0 53 12 15
2018 Security 25 18 33 6 9 9 0 47 17 14
2018 Legal services 15 30 25 12 15 2 1 46 28 118
2018 Administration and operations 21 27 32 11 8 0 1 49 19 125
2018 Human resources 22 10 16 22 28 0 3 33 51 32
2018 Financial management 30 6 15 44 6 0 0 35 50 15
2018 Information management 54 12 28 6 0 0 0 66 6 13
2018 Information technology 18 20 9 34 19 0 0 38 53 32
2018 Other services to the public 18 0 30 45 7 0 0 18 52 11
2018 None of the above 21 38 12 20 8 0 0 59 28 23
2017 Client contact centre 18 9 33 33 7 0 0 27 40 12
2017 Security 19 0 8 36 18 0 19 24 66 11
2017 Legal services 19 31 19 18 10 1 1 52 28 107
2017 Administration and operations 15 19 36 22 7 1 0 34 30 106
2017 Human resources 5 24 20 10 41 0 0 29 51 20
2017 Information technology 18 11 11 33 27 0 0 29 60 18
2017 None of the above 18 29 25 6 11 0 12 53 19 17

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 25 18 11 0 0 0 70 11 14
2020 Legal services 29 36 18 8 6 1 2 66 15 119
2020 Administration and operations 36 31 17 7 8 0 1 67 15 145
2020 Human resources 7 27 39 11 16 0 0 34 27 27
2020 Financial management 7 47 28 7 11 0 0 54 18 15
2020 Information technology 28 17 27 14 13 0 0 45 27 29
2020 Project management 9 30 20 28 13 0 0 39 41 11
2020 Other services to the public 39 43 6 12 0 0 0 83 12 15
2020 None of the above 38 36 7 8 4 0 7 80 13 20
2019 Client contact centre 24 25 33 9 8 0 0 50 17 12
2019 Security 15 29 11 25 8 4 8 50 38 25
2019 Legal services 39 28 21 7 2 2 2 69 9 120
2019 Administration and operations 40 28 16 10 1 1 4 72 12 113
2019 Human resources 23 23 22 17 9 0 6 49 27 34
2019 Financial management 19 35 27 5 14 0 0 54 19 15
2019 Information management 29 39 9 7 0 0 17 82 8 13
2019 Information technology 37 16 25 15 8 0 0 52 23 27
2019 Project management 40 25 24 11 0 0 0 65 11 11
2019 Other services to the public 40 30 22 0 8 0 0 70 8 13
2019 None of the above 49 9 28 5 9 0 0 58 14 23
2018 Client contact centre 26 39 21 8 6 0 0 65 14 15
2018 Security 19 33 26 13 0 9 0 57 14 14
2018 Legal services 30 31 22 9 3 2 4 64 13 118
2018 Administration and operations 30 37 20 9 2 0 2 69 11 125
2018 Human resources 24 18 20 13 22 0 3 43 36 32
2018 Financial management 33 18 17 26 6 0 0 51 32 14
2018 Information management 44 21 28 0 6 0 0 66 6 13
2018 Information technology 24 21 18 25 12 0 0 45 37 32
2018 Other services to the public 18 39 18 9 16 0 0 57 25 11
2018 None of the above 41 25 16 14 4 0 0 66 18 23
2017 Client contact centre 35 26 23 0 7 0 9 67 8 12
2017 Security 19 19 25 0 18 11 8 48 22 11
2017 Legal services 31 30 17 13 5 1 2 63 20 106
2017 Administration and operations 22 29 28 10 8 1 3 52 18 105
2017 Human resources 15 24 10 20 31 0 0 39 51 20
2017 Information technology 23 22 22 11 16 0 5 48 29 18
2017 None of the above 34 7 11 16 6 0 25 55 29 17

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 12 0 23 12 0 0 65 35 13
2020 Legal services 35 22 18 7 11 1 5 61 20 119
2020 Administration and operations 22 23 21 14 19 0 1 45 33 144
2020 Human resources 9 15 15 20 37 3 0 26 58 28
2020 Financial management 13 34 21 18 7 7 0 51 27 15
2020 Information technology 14 25 18 13 31 0 0 38 44 29
2020 Project management 11 43 0 10 24 0 12 62 38 10
2020 Other services to the public 25 17 26 12 20 0 0 42 32 15
2020 None of the above 33 26 15 4 16 7 0 63 21 21
2019 Client contact centre 31 23 13 8 25 0 0 54 33 13
2019 Security 29 19 19 16 13 0 4 50 30 25
2019 Legal services 28 31 23 4 10 2 1 60 15 120
2019 Administration and operations 24 21 27 11 12 2 3 48 24 114
2019 Human resources 23 5 25 21 25 0 0 29 46 33
2019 Financial management 28 20 25 12 15 0 0 48 27 15
2019 Information management 27 22 16 20 6 0 8 54 29 14
2019 Information technology 18 31 18 14 19 0 0 49 33 27
2019 Project management 17 28 43 0 11 0 0 45 11 11
2019 Other services to the public 25 25 15 26 9 0 0 51 34 12
2019 None of the above 29 18 16 23 13 0 0 47 37 23
2018 Client contact centre 12 25 22 22 19 0 0 37 41 15
2018 Security 6 25 19 26 15 9 0 34 46 14
2018 Legal services 35 22 17 7 14 1 4 60 22 117
2018 Administration and operations 17 29 24 17 10 1 2 47 28 125
2018 Human resources 16 13 19 13 36 0 3 30 51 32
2018 Financial management 19 6 33 26 17 0 0 24 43 15
2018 Information management 31 10 22 5 32 0 0 41 37 13
2018 Information technology 21 9 14 25 30 0 0 30 55 32
2018 Other services to the public 9 0 18 25 48 0 0 9 73 11
2018 None of the above 25 27 24 14 11 0 0 51 25 23
2017 Client contact centre 9 16 18 33 15 0 9 27 53 12
2017 Security 8 8 19 16 29 0 19 20 56 11
2017 Legal services 22 31 9 19 15 2 2 55 35 108
2017 Administration and operations 12 13 29 24 20 0 2 25 45 106
2017 Human resources 10 15 15 21 40 0 0 25 61 20
2017 Information technology 12 22 5 22 38 0 0 34 61 18
2017 None of the above 17 24 11 6 16 0 25 55 29 17

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 24 6 0 0 0 9 93 0 14
2020 Legal services 40 23 13 11 7 1 3 67 19 119
2020 Administration and operations 54 20 13 5 5 1 2 76 11 144
2020 Human resources 30 33 16 7 14 0 0 63 21 28
2020 Financial management 28 34 7 21 11 0 0 61 32 15
2020 Information technology 23 25 17 18 14 0 4 50 33 29
2020 Project management 20 30 29 9 13 0 0 50 22 11
2020 Other services to the public 68 9 17 6 0 0 0 77 6 15
2020 None of the above 45 34 13 0 8 0 0 79 8 19
2019 Client contact centre 29 25 13 8 8 0 17 65 19 13
2019 Security 44 19 7 22 4 0 4 66 27 25
2019 Legal services 45 29 15 4 4 0 2 76 9 120
2019 Administration and operations 58 19 13 3 0 1 6 83 3 113
2019 Human resources 53 21 14 6 0 0 7 79 6 34
2019 Financial management 54 14 20 0 12 0 0 69 12 15
2019 Information management 44 36 12 0 0 0 8 87 0 14
2019 Information technology 59 19 10 8 4 0 0 78 12 27
2019 Project management 57 25 7 0 11 0 0 82 11 11
2019 Other services to the public 48 8 22 8 8 0 6 59 17 13
2019 None of the above 49 9 21 8 5 0 9 63 14 23
2018 Client contact centre 48 25 8 6 0 8 5 84 7 15
2018 Security 42 15 24 0 9 9 0 63 10 14
2018 Legal services 40 21 19 5 6 3 5 67 12 117
2018 Administration and operations 53 23 9 3 4 1 6 82 8 124
2018 Human resources 51 6 17 6 10 0 10 63 18 32
2018 Financial management 35 26 26 0 12 0 0 61 12 15
2018 Information management 68 6 10 0 6 0 10 82 7 13
2018 Information technology 36 33 16 9 6 0 0 69 15 32
2018 Other services to the public 36 30 25 0 9 0 0 66 9 11
2018 None of the above 64 15 7 4 9 0 0 79 14 23
2017 Client contact centre 42 32 26 0 0 0 0 74 0 12
2017 Security 8 16 8 11 18 0 38 40 46 11
2017 Legal services 36 32 12 5 5 1 9 75 11 106
2017 Administration and operations 44 24 12 4 4 5 6 77 9 106
2017 Human resources 25 29 5 12 10 0 20 67 27 20
2017 Information technology 40 16 16 11 11 0 5 60 23 18
2017 None of the above 23 23 13 0 11 0 31 66 15 17

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 30 6 15 15 0 0 64 30 14
2020 Legal services 34 25 14 11 14 1 1 60 26 119
2020 Administration and operations 34 22 19 11 13 1 1 57 24 145
2020 Human resources 25 23 21 13 14 0 3 50 28 28
2020 Financial management 34 13 28 14 11 0 0 47 25 15
2020 Information technology 25 22 18 18 18 0 0 46 36 29
2020 Project management 10 30 36 11 13 0 0 41 24 11
2020 Other services to the public 19 37 23 14 6 0 0 57 20 15
2020 None of the above 25 23 19 18 8 7 0 52 28 21
2019 Client contact centre 45 8 22 8 16 0 0 54 24 13
2019 Security 35 20 11 21 12 0 0 55 33 25
2019 Legal services 34 28 19 9 9 1 0 62 18 122
2019 Administration and operations 35 30 13 14 6 0 2 67 20 113
2019 Human resources 50 20 13 11 3 0 3 72 14 34
2019 Financial management 26 22 35 10 7 0 0 48 17 15
2019 Information management 24 50 20 5 0 0 0 74 5 14
2019 Information technology 39 22 12 16 12 0 0 61 28 27
2019 Project management 60 11 17 0 11 0 0 72 11 11
2019 Other services to the public 32 30 38 0 0 0 0 62 0 13
2019 None of the above 47 20 11 10 12 0 0 67 22 23
2018 Client contact centre 33 41 8 0 14 0 5 77 15 15
2018 Security 19 27 31 14 0 9 0 50 16 14
2018 Legal services 29 24 26 10 8 1 2 54 19 118
2018 Administration and operations 40 24 16 14 5 0 1 65 19 124
2018 Human resources 35 25 22 6 11 0 3 61 17 32
2018 Financial management 45 21 17 12 6 0 0 65 18 15
2018 Information management 46 26 22 0 6 0 0 72 6 13
2018 Information technology 24 31 24 9 12 0 0 55 21 32
2018 Other services to the public 10 40 20 8 23 0 0 49 31 10
2018 None of the above 35 20 24 4 13 4 0 57 18 23
2017 Client contact centre 49 25 9 9 9 0 0 74 17 12
2017 Security 8 25 41 8 9 0 8 37 18 11
2017 Legal services 26 35 19 9 8 1 2 63 17 106
2017 Administration and operations 22 32 21 15 9 1 0 54 25 105
2017 Human resources 29 15 34 12 10 0 0 44 22 20
2017 Information technology 34 33 16 5 11 0 0 67 16 18
2017 None of the above 24 29 13 11 11 0 12 60 25 17

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 23 26 0 13 0 6 58 14 13
2020 Legal services 42 19 7 6 14 0 12 69 22 118
2020 Administration and operations 31 22 15 14 13 0 5 56 29 145
2020 Human resources 29 18 15 17 14 4 3 50 33 28
2020 Financial management 36 22 15 12 7 0 7 63 21 14
2020 Information technology 45 13 14 11 11 0 7 62 23 29
2020 Project management 29 45 15 11 0 0 0 74 11 11
2020 Other services to the public 43 20 20 0 9 0 9 69 9 15
2020 None of the above 28 17 32 8 13 0 3 46 22 22

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 27 30 17 0 0 0 52 17 14
2020 Legal services 39 23 15 10 9 1 2 64 20 119
2020 Administration and operations 25 31 20 10 13 2 0 56 23 145
2020 Human resources 23 32 27 7 9 0 3 57 16 28
2020 Financial management 40 21 18 14 0 0 7 66 15 15
2020 Information technology 32 26 14 14 10 0 4 60 25 29
2020 Project management 11 57 15 11 6 0 0 67 17 11
2020 Other services to the public 19 26 23 26 6 0 0 45 32 15
2020 None of the above 38 24 17 0 8 6 6 71 9 22
2019 Client contact centre 39 14 30 8 0 0 8 58 9 13
2019 Security 41 19 23 9 4 4 0 62 13 25
2019 Legal services 42 23 19 7 7 1 1 66 15 123
2019 Administration and operations 30 31 19 11 6 2 2 63 17 115
2019 Human resources 41 37 12 3 7 0 0 78 10 34
2019 Financial management 34 19 25 7 14 0 0 53 22 15
2019 Information management 16 62 0 6 8 8 0 85 15 14
2019 Information technology 36 30 15 11 4 4 0 69 16 27
2019 Project management 38 42 20 0 0 0 0 80 0 11
2019 Other services to the public 32 38 14 0 16 0 0 70 16 13
2019 None of the above 39 20 9 19 12 0 0 60 31 23
2018 Client contact centre 34 35 19 0 0 6 6 79 0 15
2018 Security 12 46 11 7 6 9 9 71 16 14
2018 Legal services 38 24 19 9 5 1 4 65 15 118
2018 Administration and operations 38 30 17 6 6 1 2 70 12 126
2018 Human resources 38 21 28 6 3 0 5 62 9 32
2018 Financial management 35 43 0 11 11 0 0 78 22 15
2018 Information management 46 22 32 0 0 0 0 68 0 13
2018 Information technology 33 30 18 18 0 0 0 63 18 32
2018 Other services to the public 18 36 28 9 9 0 0 54 18 11
2018 None of the above 25 40 17 9 0 6 3 72 10 23
2017 Client contact centre 7 50 17 9 9 0 9 62 19 12
2017 Security 17 36 19 11 9 0 8 58 21 11
2017 Legal services 32 28 20 11 5 1 2 63 16 107
2017 Administration and operations 21 28 26 13 9 0 4 50 23 104
2017 Human resources 25 39 7 15 10 0 5 67 26 20
2017 Information technology 45 28 11 11 5 0 0 73 16 18
2017 None of the above 31 24 11 6 11 0 18 66 21 17

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 15 9 35 0 0 0 56 35 14
2020 Legal services 36 31 20 5 7 0 1 67 12 118
2020 Administration and operations 22 30 24 11 11 1 1 53 23 143
2020 Human resources 14 24 36 14 12 0 0 38 26 28
2020 Financial management 28 54 4 14 0 0 0 82 14 15
2020 Information technology 18 24 20 21 14 0 4 43 37 29
2020 Project management 21 9 55 15 0 0 0 30 15 11
2020 Other services to the public 23 19 35 17 6 0 0 42 23 15
2020 None of the above 39 23 21 0 4 6 6 71 5 22
2019 Client contact centre 45 8 22 17 8 0 0 54 24 13
2019 Security 32 11 32 13 12 0 0 43 25 25
2019 Legal services 35 34 20 5 5 0 1 70 10 123
2019 Administration and operations 33 27 19 9 8 2 2 62 18 114
2019 Human resources 29 20 24 20 7 0 0 49 27 34
2019 Financial management 15 34 31 5 15 0 0 49 20 14
2019 Information management 27 41 8 8 8 0 8 74 17 14
2019 Information technology 22 23 29 19 7 0 0 44 26 27
2019 Project management 25 66 8 0 0 0 0 92 0 11
2019 Other services to the public 24 38 14 16 8 0 0 62 24 13
2019 None of the above 34 21 22 14 9 0 0 55 22 23
2018 Client contact centre 40 33 14 13 0 0 0 73 13 15
2018 Security 6 34 33 12 6 0 9 44 20 14
2018 Legal services 30 31 20 10 4 2 4 65 14 118
2018 Administration and operations 30 32 22 9 6 0 2 63 15 126
2018 Human resources 24 23 29 11 12 0 0 48 23 32
2018 Financial management 30 30 18 17 6 0 0 60 22 15
2018 Information management 44 34 10 12 0 0 0 78 12 13
2018 Information technology 15 26 32 21 6 0 0 41 27 32
2018 Other services to the public 9 30 36 9 16 0 0 39 25 11
2018 None of the above 34 26 11 20 4 6 0 63 25 23
2017 Client contact centre 9 43 24 17 0 0 7 56 18 12
2017 Security 19 8 25 20 20 0 8 30 43 11
2017 Legal services 31 34 16 12 3 1 2 68 16 107
2017 Administration and operations 25 31 26 9 7 0 2 57 16 105
2017 Human resources 15 29 21 15 20 0 0 44 35 20
2017 Information technology 28 11 33 11 16 0 0 40 27 18
2017 None of the above 41 7 6 11 16 0 18 59 34 17

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 6 24 21 5 9 0 45 29 14
2020 Legal services 36 33 15 9 6 1 0 70 15 117
2020 Administration and operations 27 29 24 7 12 0 1 57 19 145
2020 Human resources 25 29 23 14 9 0 0 54 23 28
2020 Financial management 40 28 18 14 0 0 0 68 14 15
2020 Information technology 25 30 14 20 7 0 4 57 28 29
2020 Project management 0 58 11 24 6 0 0 58 31 11
2020 Other services to the public 22 31 12 17 17 0 0 53 35 15
2020 None of the above 48 24 13 4 4 6 0 77 8 22
2019 Client contact centre 54 8 29 0 8 0 0 62 8 13
2019 Security 21 26 20 13 19 0 0 47 33 25
2019 Legal services 43 25 21 7 4 0 0 68 11 123
2019 Administration and operations 33 30 25 3 8 0 1 64 11 114
2019 Human resources 30 27 21 11 7 3 3 60 18 34
2019 Financial management 22 44 15 5 14 0 0 65 20 15
2019 Information management 27 41 16 0 8 0 8 74 9 14
2019 Information technology 25 29 15 20 7 4 0 56 28 27
2019 Project management 41 20 20 20 0 0 0 60 20 11
2019 Other services to the public 48 22 14 8 8 0 0 70 16 13
2019 None of the above 26 35 21 9 9 0 0 61 18 23
2018 Client contact centre 40 35 14 5 0 0 6 80 5 15
2018 Security 21 36 6 12 6 9 9 71 22 14
2018 Legal services 35 29 20 9 4 0 2 66 14 117
2018 Administration and operations 42 26 17 7 6 0 3 70 13 126
2018 Human resources 25 29 29 9 6 0 3 55 15 32
2018 Financial management 56 11 22 0 11 0 0 67 11 15
2018 Information management 35 28 16 21 0 0 0 63 21 13
2018 Information technology 10 36 39 6 10 0 0 45 16 30
2018 Other services to the public 27 25 27 12 9 0 0 52 21 11
2018 None of the above 46 37 4 9 3 0 0 83 12 23
2017 Client contact centre 18 33 7 18 9 0 16 61 31 12
2017 Security 19 16 27 20 9 0 8 39 31 11
2017 Legal services 34 35 18 7 3 2 1 71 11 107
2017 Administration and operations 37 25 15 15 6 1 2 63 22 105
2017 Human resources 30 10 26 15 20 0 0 40 34 20
2017 Information technology 29 27 38 0 5 0 0 56 5 18
2017 None of the above 41 13 0 11 16 0 18 66 34 17

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 9 20 6 11 0 0 62 17 14
2020 Legal services 44 27 10 7 11 0 1 72 18 117
2020 Administration and operations 42 21 16 11 9 0 1 64 20 144
2020 Human resources 35 26 19 7 12 0 0 61 19 28
2020 Financial management 61 28 0 7 4 0 0 89 11 15
2020 Information technology 37 17 21 14 4 4 4 58 19 29
2020 Project management 39 35 0 20 6 0 0 74 26 11
2020 Other services to the public 22 32 20 14 12 0 0 54 26 15
2020 None of the above 24 27 18 11 8 6 6 58 21 22
2019 Client contact centre 39 39 8 5 8 0 0 78 13 13
2019 Security 44 11 32 7 5 0 0 55 13 25
2019 Legal services 47 22 14 7 9 1 1 70 16 122
2019 Administration and operations 44 22 17 5 9 1 2 68 14 113
2019 Human resources 46 26 10 6 3 3 7 79 10 34
2019 Financial management 62 18 13 7 0 0 0 80 7 15
2019 Information management 22 40 16 8 14 0 0 62 22 14
2019 Information technology 50 27 8 4 7 4 0 80 12 27
2019 Project management 52 20 0 8 11 8 0 78 22 11
2019 Other services to the public 48 6 22 8 16 0 0 54 24 13
2019 None of the above 52 14 9 16 10 0 0 65 26 23

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 24 6 0 11 5 0 82 12 14
2020 Legal services 25 33 22 9 10 0 1 59 19 119
2020 Administration and operations 34 28 20 11 7 0 1 62 18 144
2020 Human resources 30 28 16 10 16 0 0 58 26 28
2020 Financial management 47 21 21 7 4 0 0 68 11 15
2020 Information technology 45 21 16 7 7 0 4 69 14 29
2020 Project management 44 20 30 0 6 0 0 63 6 11
2020 Other services to the public 22 20 32 12 14 0 0 42 26 15
2020 None of the above 39 28 13 0 11 6 3 74 13 22

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 6 21 11 0 14 0 62 13 14
2020 Legal services 36 25 21 9 10 0 0 61 18 119
2020 Administration and operations 25 27 21 13 13 1 1 53 26 144
2020 Human resources 34 20 19 14 12 0 0 55 26 28
2020 Financial management 34 45 14 7 0 0 0 79 7 15
2020 Information technology 46 27 9 7 7 0 4 75 15 29
2020 Project management 29 39 0 17 15 0 0 67 33 11
2020 Other services to the public 14 14 34 12 17 9 0 31 32 15
2020 None of the above 30 36 20 0 8 6 0 71 8 22
2019 Client contact centre 45 29 9 17 0 0 0 75 17 13
2019 Security 52 27 4 9 8 0 0 79 17 25
2019 Legal services 37 37 14 6 6 1 0 74 12 121
2019 Administration and operations 30 35 18 8 6 1 3 67 15 113
2019 Human resources 27 36 17 9 9 3 0 64 19 34
2019 Financial management 28 46 13 5 7 0 0 75 12 15
2019 Information management 30 46 16 0 0 0 8 82 0 14
2019 Information technology 41 29 19 12 0 0 0 69 12 27
2019 Project management 49 20 20 0 11 0 0 69 11 11
2019 Other services to the public 32 38 14 8 8 0 0 70 16 13
2019 None of the above 44 27 21 4 5 0 0 71 9 23
2018 Client contact centre 42 27 26 5 0 0 0 69 5 13
2018 Security 27 21 15 18 0 9 9 59 22 14
2018 Legal services 39 34 11 12 2 0 2 75 15 117
2018 Administration and operations 30 33 16 13 5 0 3 65 19 126
2018 Human resources 22 32 19 19 9 0 0 53 28 32
2018 Financial management 60 12 11 6 11 0 0 73 17 15
2018 Information management 60 22 18 0 0 0 0 82 0 13
2018 Information technology 27 52 16 6 0 0 0 78 6 32
2018 Other services to the public 36 21 36 7 0 0 0 57 7 11
2018 None of the above 34 29 7 18 12 0 0 63 30 23
2017 Client contact centre 33 42 0 15 0 0 9 83 17 12
2017 Security 30 16 8 17 9 0 19 58 32 11
2017 Legal services 36 29 20 9 2 1 1 67 12 107
2017 Administration and operations 32 31 18 10 5 1 2 65 16 105
2017 Human resources 39 10 25 16 5 0 5 51 23 20
2017 Information technology 51 22 11 16 0 0 0 73 16 18
2017 None of the above 37 15 18 0 11 0 18 63 14 17

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 13 15 7 0 0 0 78 7 13
2020 Legal services 32 24 19 11 12 1 2 58 23 119
2020 Administration and operations 37 21 21 6 12 1 1 60 19 145
2020 Human resources 55 27 14 4 0 0 0 82 4 28
2020 Financial management 86 7 0 0 0 7 0 100 0 15
2020 Information technology 58 17 14 7 0 0 4 78 7 29
2020 Project management 63 20 6 11 0 0 0 83 11 11
2020 Other services to the public 39 26 35 0 0 0 0 65 0 15
2020 None of the above 37 20 22 4 11 0 6 60 16 22
2019 Client contact centre 46 13 33 8 0 0 0 59 8 13
2019 Security 64 23 0 9 0 0 4 90 10 25
2019 Legal services 56 24 13 4 2 0 1 81 6 121
2019 Administration and operations 54 25 13 3 3 0 3 81 6 113
2019 Human resources 68 17 10 6 0 0 0 84 6 34
2019 Financial management 56 19 12 0 12 0 0 75 12 15
2019 Information management 28 48 8 0 0 0 16 90 0 14
2019 Information technology 54 27 12 7 0 0 0 81 7 27
2019 Project management 69 8 11 11 0 0 0 77 11 11
2019 Other services to the public 56 22 22 0 0 0 0 78 0 13
2019 None of the above 51 28 4 12 5 0 0 79 17 23
2018 Client contact centre 45 33 14 0 0 8 0 85 0 15
2018 Security 47 21 13 0 0 9 9 84 0 14
2018 Legal services 53 28 9 7 1 0 2 83 8 116
2018 Administration and operations 54 20 11 9 2 0 4 77 12 126
2018 Human resources 52 19 12 8 5 0 5 75 13 32
2018 Financial management 74 20 0 0 6 0 0 94 6 14
2018 Information management 55 34 5 0 0 6 0 94 0 13
2018 Information technology 59 13 13 9 6 0 0 72 15 31
2018 Other services to the public 45 12 43 0 0 0 0 57 0 11
2018 None of the above 43 33 15 6 4 0 0 76 9 23
2017 Client contact centre 75 9 15 0 0 0 0 85 0 12
2017 Security 36 36 9 0 0 0 19 89 0 11
2017 Legal services 51 28 15 1 4 0 1 80 5 108
2017 Administration and operations 51 22 16 6 2 0 3 75 8 106
2017 Human resources 64 15 17 0 0 0 5 83 0 20
2017 Information technology 67 22 5 0 5 0 0 89 5 18
2017 None of the above 58 6 25 6 0 0 6 68 6 17

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 24 15 17 0 0 0 67 17 14
2020 Legal services 25 31 24 10 11 0 0 56 21 119
2020 Administration and operations 28 30 23 7 13 0 0 57 20 145
2020 Human resources 17 29 31 4 19 0 0 46 23 28
2020 Financial management 82 18 0 0 0 0 0 100 0 15
2020 Information technology 67 16 13 0 0 0 4 87 0 29
2020 Project management 52 39 9 0 0 0 0 91 0 11
2020 Other services to the public 17 25 35 6 17 0 0 42 23 15
2020 None of the above 47 31 11 0 11 0 0 78 11 22

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 83 5 6 6 0 0 0 88 6 14
2020 Legal services 65 13 6 1 7 2 7 85 9 119
2020 Administration and operations 56 24 10 2 5 1 2 82 7 144
2020 Human resources 48 21 7 5 12 0 7 74 19 28
2020 Financial management 86 0 7 0 0 0 7 93 0 15
2020 Information technology 78 11 4 0 0 0 7 96 0 28
2020 Project management 80 20 0 0 0 0 0 100 0 11
2020 Other services to the public 43 25 26 6 0 0 0 68 6 15
2020 None of the above 52 25 10 4 4 0 6 82 8 22
2019 Client contact centre 62 33 5 0 0 0 0 95 0 13
2019 Security 75 15 0 5 0 0 4 94 6 25
2019 Legal services 75 10 6 0 4 1 4 90 4 121
2019 Administration and operations 72 12 4 0 1 1 10 94 1 114
2019 Human resources 79 3 3 0 3 0 12 93 4 34
2019 Financial management 84 5 6 5 0 0 0 89 5 15
2019 Information management 41 20 14 0 8 0 16 73 10 14
2019 Information technology 66 22 0 4 0 4 4 96 4 27
2019 Project management 89 11 0 0 0 0 0 100 0 11
2019 Other services to the public 78 15 7 0 0 0 0 93 0 12
2019 None of the above 75 12 9 0 0 0 4 91 0 23
2018 Client contact centre 75 21 5 0 0 0 0 95 0 15
2018 Security 50 16 7 0 0 0 26 90 0 13
2018 Legal services 69 16 6 1 1 0 6 91 2 117
2018 Administration and operations 66 14 5 3 1 0 11 90 4 126
2018 Human resources 68 15 8 0 9 0 0 83 9 32
2018 Financial management 88 12 0 0 0 0 0 100 0 15
2018 Information management 66 22 12 0 0 0 0 88 0 13
2018 Information technology 82 12 3 0 3 0 0 94 3 32
2018 Other services to the public 63 19 18 0 0 0 0 82 0 11
2018 None of the above 74 7 6 6 0 0 7 88 6 23

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 73 12 0 5 0 10 0 94 6 13
2020 Legal services 73 8 2 4 9 2 3 85 13 119
2020 Administration and operations 68 12 8 5 3 0 4 82 9 144
2020 Human resources 43 26 7 0 9 0 16 82 10 28
2020 Financial management 72 14 7 7 0 0 0 86 7 15
2020 Information technology 79 7 0 4 3 0 7 93 7 29
2020 Project management 68 21 0 11 0 0 0 89 11 10
2020 Other services to the public 63 0 23 6 9 0 0 63 14 15
2020 None of the above 71 8 6 0 0 13 3 93 0 22
2019 Client contact centre 75 17 0 8 0 0 0 92 8 13
2019 Security 71 0 17 8 0 0 4 74 8 25
2019 Legal services 68 10 9 4 5 1 3 82 9 123
2019 Administration and operations 68 13 8 2 2 0 7 87 5 114
2019 Human resources 72 12 0 0 7 0 10 92 8 33
2019 Financial management 77 11 5 7 0 0 0 88 7 15
2019 Information management 49 18 8 8 8 0 8 74 17 14
2019 Information technology 77 4 0 11 4 0 4 84 16 27
2019 Project management 74 18 0 8 0 0 0 92 8 11
2019 Other services to the public 94 6 0 0 0 0 0 100 0 13
2019 None of the above 64 9 9 15 0 0 4 76 15 23
2018 Client contact centre 70 5 6 6 8 0 5 79 15 15
2018 Security 36 28 5 0 15 0 15 76 18 14
2018 Legal services 72 8 7 5 1 1 6 85 7 118
2018 Administration and operations 63 15 9 2 2 1 8 85 5 126
2018 Human resources 84 6 3 5 3 0 0 90 8 32
2018 Financial management 91 9 0 0 0 0 0 100 0 15
2018 Information management 66 7 0 10 17 0 0 73 27 12
2018 Information technology 70 9 12 3 6 0 0 79 9 32
2018 Other services to the public 70 12 9 9 0 0 0 82 9 11
2018 None of the above 66 12 15 0 4 0 4 81 4 23
2017 Client contact centre 58 15 0 17 9 0 0 74 26 12
2017 Security 53 28 0 0 11 0 8 88 12 11
2017 Legal services 70 13 4 5 3 1 4 87 9 108
2017 Administration and operations 65 17 6 6 4 0 2 84 10 106
2017 Human resources 78 0 5 5 0 0 12 89 6 20
2017 Information technology 73 16 11 0 0 0 0 89 0 18
2017 None of the above 76 0 0 12 0 0 12 86 14 17

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 5 24 10 0 0 0 66 10 14
2020 Legal services 64 21 7 1 5 1 2 87 5 119
2020 Administration and operations 53 31 8 5 3 0 1 84 7 145
2020 Human resources 55 24 3 3 5 0 9 87 10 28
2020 Financial management 93 0 7 0 0 0 0 93 0 15
2020 Information technology 48 25 13 4 0 4 7 82 4 29
2020 Project management 74 20 0 0 6 0 0 94 6 11
2020 Other services to the public 39 6 38 9 9 0 0 45 17 15
2020 None of the above 50 30 11 0 0 6 3 88 0 22
2019 Client contact centre 37 46 17 0 0 0 0 83 0 13
2019 Security 70 12 4 5 8 0 0 83 13 25
2019 Legal services 59 31 9 1 0 0 1 90 1 122
2019 Administration and operations 42 32 18 5 1 0 3 76 5 114
2019 Human resources 61 26 3 0 6 0 3 91 6 32
2019 Financial management 75 13 7 5 0 0 0 88 5 15
2019 Information management 39 37 8 0 8 0 8 83 9 14
2019 Information technology 44 29 8 11 8 0 0 73 19 27
2019 Project management 45 18 37 0 0 0 0 63 0 11
2019 Other services to the public 62 30 8 0 0 0 0 92 0 13
2019 None of the above 47 39 5 9 0 0 0 86 9 23
2018 Client contact centre 45 39 8 8 0 0 0 84 8 15
2018 Security 70 11 19 0 0 0 0 81 0 14
2018 Legal services 60 27 7 2 1 0 3 90 2 118
2018 Administration and operations 45 34 10 3 4 1 4 82 7 125
2018 Human resources 49 32 10 3 3 3 0 84 6 32
2018 Financial management 56 21 18 6 0 0 0 76 6 15
2018 Information management 52 16 6 16 10 0 0 68 26 13
2018 Information technology 33 12 37 15 3 0 0 45 18 32
2018 Other services to the public 27 18 25 21 9 0 0 45 30 11
2018 None of the above 43 35 12 0 6 0 3 81 6 21
2017 Client contact centre 56 17 0 18 9 0 0 73 27 12
2017 Security 34 28 8 11 11 0 8 67 24 11
2017 Legal services 56 31 7 4 1 0 1 88 5 108
2017 Administration and operations 47 30 11 6 6 0 1 78 12 105
2017 Human resources 44 29 21 0 0 0 5 77 0 20
2017 Information technology 45 27 16 11 0 0 0 73 11 18
2017 None of the above 60 11 11 6 0 0 12 80 7 17

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 6 18 6 5 0 0 71 11 14
2020 Legal services 61 18 8 3 8 1 1 81 12 118
2020 Administration and operations 60 13 6 14 6 0 1 74 20 145
2020 Human resources 44 20 20 4 9 0 4 67 13 28
2020 Financial management 68 14 7 4 7 0 0 82 11 15
2020 Information technology 72 18 4 3 0 0 4 93 3 29
2020 Project management 57 17 9 0 17 0 0 74 17 11
2020 Other services to the public 48 17 35 0 0 0 0 65 0 15
2020 None of the above 54 40 6 0 0 0 0 94 0 22
2019 Client contact centre 76 9 5 0 9 0 0 86 9 12
2019 Security 37 20 17 8 13 0 4 60 22 25
2019 Legal services 62 19 13 2 4 0 1 81 6 122
2019 Administration and operations 57 21 7 4 6 0 5 82 11 115
2019 Human resources 77 10 3 0 7 0 3 90 7 33
2019 Financial management 67 6 8 5 14 0 0 73 19 15
2019 Information management 56 20 0 8 8 0 8 83 17 14
2019 Information technology 69 19 0 3 8 0 0 88 12 26
2019 Project management 72 0 20 8 0 0 0 72 8 11
2019 Other services to the public 54 14 24 8 0 0 0 68 8 13
2019 None of the above 73 9 5 9 0 0 5 86 9 23
2018 Client contact centre 72 8 12 0 8 0 0 80 8 14
2018 Security 58 15 0 12 15 0 0 73 27 14
2018 Legal services 62 17 8 6 3 0 3 82 10 118
2018 Administration and operations 54 23 10 6 2 1 3 81 9 125
2018 Human resources 59 19 16 0 3 3 0 80 3 32
2018 Financial management 61 21 6 12 0 0 0 82 12 15
2018 Information management 53 24 0 0 17 7 0 82 18 12
2018 Information technology 45 27 19 3 6 0 0 72 9 32
2018 Other services to the public 27 27 16 21 9 0 0 54 30 11
2018 None of the above 48 19 15 14 4 0 0 67 18 21
2017 Client contact centre 41 25 9 9 18 0 0 65 26 12
2017 Security 47 25 9 0 0 0 19 89 0 11
2017 Legal services 57 22 9 4 4 0 3 82 8 108
2017 Administration and operations 53 25 6 9 5 2 1 80 14 106
2017 Human resources 49 21 5 15 5 0 5 74 20 20
2017 Information technology 78 11 0 5 0 0 5 94 6 18
2017 None of the above 61 10 11 6 0 0 12 80 7 17

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 6 9 5 5 0 15 77 12 14
2020 Legal services 55 8 2 1 1 0 32 93 4 119
2020 Administration and operations 49 10 10 2 3 0 26 80 7 145
2020 Human resources 49 17 7 3 0 0 24 87 4 28
2020 Financial management 75 4 14 0 0 0 7 85 0 15
2020 Information technology 61 11 4 7 0 0 17 87 9 29
2020 Project management 100 0 0 0 0 0 0 100 0 11
2020 Other services to the public 46 6 26 0 0 0 22 67 0 15
2020 None of the above 62 8 7 0 0 0 23 91 0 21
2019 Client contact centre 59 17 0 0 0 0 25 100 0 13
2019 Security 63 18 0 0 0 4 15 100 0 25
2019 Legal services 63 9 3 2 0 1 21 93 3 122
2019 Administration and operations 56 9 5 3 1 0 27 88 5 112
2019 Human resources 59 19 3 0 3 3 13 92 4 33
2019 Financial management 72 16 8 5 0 0 0 87 5 14
2019 Information management 49 20 0 0 6 0 24 92 8 14
2019 Information technology 59 10 4 8 0 0 18 86 10 27
2019 Project management 83 0 0 0 0 0 17 100 0 11
2019 Other services to the public 54 14 0 0 0 0 32 100 0 13
2019 None of the above 48 0 4 5 5 0 38 78 16 23
2018 Client contact centre 53 6 16 6 0 0 19 73 8 15
2018 Security 68 5 6 6 0 0 15 86 7 14
2018 Legal services 56 8 5 1 1 1 29 91 2 117
2018 Administration and operations 48 11 9 5 0 1 27 81 6 125
2018 Human resources 73 11 0 0 0 0 16 100 0 32
2018 Financial management 89 6 6 0 0 0 0 94 0 15
2018 Information management 40 6 12 6 0 0 35 71 10 13
2018 Information technology 39 16 12 6 3 0 24 72 12 32
2018 Other services to the public 45 7 0 12 0 0 36 82 18 11
2018 None of the above 56 21 0 0 0 0 24 100 0 22
2017 Client contact centre 60 15 0 0 0 0 25 100 0 12
2017 Security 34 27 8 11 0 0 19 76 14 11
2017 Legal services 51 13 8 0 2 0 26 87 2 108
2017 Administration and operations 39 13 4 8 2 0 34 79 14 106
2017 Human resources 54 16 10 0 0 0 20 88 0 20
2017 Information technology 39 22 5 0 5 0 27 85 8 18
2017 None of the above 43 11 5 6 0 0 35 84 9 17

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 89 6 0 0 5 0 0 95 5 14
2020 Legal services 71 16 4 1 2 1 5 93 3 119
2020 Administration and operations 57 18 11 7 2 0 5 79 10 145
2020 Human resources 87 13 0 0 0 0 0 100 0 28
2020 Financial management 86 14 0 0 0 0 0 100 0 15
2020 Information technology 64 25 4 4 0 0 4 93 4 29
2020 Project management 89 11 0 0 0 0 0 100 0 11
2020 Other services to the public 42 52 6 0 0 0 0 94 0 15
2020 None of the above 61 18 11 0 4 0 6 84 5 22
2019 Client contact centre 83 17 0 0 0 0 0 100 0 13
2019 Security 71 17 8 0 0 0 4 92 0 25
2019 Legal services 62 16 9 2 3 1 6 84 6 120
2019 Administration and operations 52 24 16 0 2 1 6 81 2 114
2019 Human resources 80 10 3 3 0 0 3 94 3 33
2019 Financial management 100 0 0 0 0 0 0 100 0 15
2019 Information management 70 14 0 0 0 0 16 100 0 14
2019 Information technology 77 12 4 0 0 0 7 96 0 26
2019 Project management 69 8 23 0 0 0 0 77 0 11
2019 Other services to the public 46 38 16 0 0 0 0 84 0 13
2019 None of the above 62 18 3 4 4 0 9 88 8 23
2018 Client contact centre 53 22 14 0 0 0 11 84 0 15
2018 Security 61 9 14 0 0 0 15 83 0 14
2018 Legal services 58 16 10 5 4 0 8 80 9 118
2018 Administration and operations 48 31 10 3 2 1 4 83 6 126
2018 Human resources 83 3 6 0 0 3 5 93 0 31
2018 Financial management 100 0 0 0 0 0 0 100 0 15
2018 Information management 56 6 6 16 0 0 16 74 19 13
2018 Information technology 63 25 6 3 0 0 3 90 3 32
2018 Other services to the public 27 27 28 9 9 0 0 54 18 11
2018 None of the above 76 20 0 0 0 0 3 100 0 21
2017 Client contact centre 67 17 0 7 9 0 0 84 16 12
2017 Security 72 0 0 0 0 0 28 100 0 11
2017 Legal services 63 17 10 3 3 0 5 84 6 107
2017 Administration and operations 58 14 11 7 2 0 8 79 9 105
2017 Human resources 64 20 7 0 0 5 5 93 0 20
2017 Information technology 67 0 11 0 11 0 11 75 12 18
2017 None of the above 55 11 11 0 6 0 17 79 7 17

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 89 6 0 0 5 0 0 95 5 14
2020 Legal services 65 16 6 4 4 1 3 85 9 119
2020 Administration and operations 70 16 8 0 2 1 4 90 2 145
2020 Human resources 63 14 2 3 9 0 9 85 13 28
2020 Financial management 82 4 7 7 0 0 0 86 7 15
2020 Information technology 83 4 10 0 0 0 4 89 0 29
2020 Project management 53 27 9 11 0 0 0 80 11 11
2020 Other services to the public 71 23 6 0 0 0 0 94 0 15
2020 None of the above 81 4 9 0 0 0 6 90 0 22
2019 Client contact centre 75 8 0 8 0 0 9 91 9 13
2019 Security 59 20 0 9 8 0 4 83 17 25
2019 Legal services 79 15 2 1 1 0 2 96 2 122
2019 Administration and operations 78 10 4 0 1 0 7 95 1 114
2019 Human resources 75 6 0 5 4 0 10 90 10 33
2019 Financial management 82 7 11 0 0 0 0 89 0 15
2019 Information management 72 12 0 0 0 0 16 100 0 14
2019 Information technology 74 11 8 4 3 0 0 85 7 27
2019 Project management 92 0 8 0 0 0 0 92 0 11
2019 Other services to the public 78 14 8 0 0 0 0 92 0 13
2019 None of the above 61 18 9 4 0 5 4 86 4 23
2018 Client contact centre 80 0 8 6 0 0 6 85 7 15
2018 Security 61 14 0 15 9 0 0 75 25 14
2018 Legal services 72 10 6 5 2 0 5 86 7 118
2018 Administration and operations 79 9 0 2 6 0 4 92 8 125
2018 Human resources 65 11 11 3 3 0 8 82 6 32
2018 Financial management 64 10 0 26 0 0 0 74 26 14
2018 Information management 72 6 0 12 10 0 0 78 22 13
2018 Information technology 64 19 6 0 0 3 9 93 0 32
2018 Other services to the public 70 9 0 9 12 0 0 79 21 11
2018 None of the above 62 6 6 6 0 4 16 85 7 22
2017 Client contact centre 73 9 0 9 9 0 0 82 18 12
2017 Security 45 17 11 8 11 0 8 67 21 11
2017 Legal services 64 17 8 2 6 1 3 84 8 108
2017 Administration and operations 62 17 7 5 3 3 4 84 8 106
2017 Human resources 74 10 5 0 7 0 5 88 7 20
2017 Information technology 60 18 5 6 0 0 12 87 7 17
2017 None of the above 51 6 13 0 12 0 19 70 15 17

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 32 0 15 0 0 0 85 15 14
2020 Legal services 45 32 10 9 3 1 0 78 12 119
2020 Administration and operations 39 36 14 4 3 1 3 78 8 145
2020 Human resources 30 23 20 19 5 0 3 55 25 28
2020 Financial management 66 21 7 0 0 0 7 93 0 15
2020 Information technology 54 18 17 7 4 0 0 72 11 28
2020 Project management 20 69 12 0 0 0 0 88 0 10
2020 Other services to the public 57 17 20 0 6 0 0 74 6 15
2020 None of the above 62 4 6 6 11 0 10 73 20 22
2019 Client contact centre 67 33 0 0 0 0 0 100 0 13
2019 Security 62 26 12 0 0 0 0 88 0 25
2019 Legal services 56 24 9 8 1 0 1 82 9 122
2019 Administration and operations 56 21 14 2 3 0 4 80 5 114
2019 Human resources 52 19 19 6 4 0 0 71 10 33
2019 Financial management 62 18 0 20 0 0 0 80 20 15
2019 Information management 50 34 8 0 0 0 8 91 0 14
2019 Information technology 63 11 18 0 8 0 0 74 8 27
2019 Project management 60 23 17 0 0 0 0 83 0 11
2019 Other services to the public 70 30 0 0 0 0 0 100 0 13
2019 None of the above 58 12 14 9 0 0 7 76 9 23
2018 Client contact centre 58 28 8 0 6 0 0 86 6 15
2018 Security 53 27 11 0 0 0 9 88 0 14
2018 Legal services 53 19 17 4 1 1 4 77 6 118
2018 Administration and operations 53 23 14 4 1 1 3 80 5 126
2018 Human resources 35 37 11 8 8 0 0 73 16 32
2018 Financial management 79 15 0 6 0 0 0 94 6 15
2018 Information management 57 16 10 18 0 0 0 73 18 13
2018 Information technology 34 30 21 9 6 0 0 64 15 32
2018 Other services to the public 27 25 48 0 0 0 0 52 0 11
2018 None of the above 58 25 6 4 0 0 7 90 4 22
2017 Client contact centre 47 27 9 18 0 0 0 74 18 12
2017 Security 50 11 11 0 0 0 28 85 0 11
2017 Legal services 62 26 8 2 1 0 1 89 3 108
2017 Administration and operations 49 21 20 5 3 0 2 72 8 106
2017 Human resources 59 24 12 5 0 0 0 83 5 20
2017 Information technology 40 27 5 11 11 0 5 71 23 18
2017 None of the above 58 14 16 0 0 0 12 82 0 17

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 33 24 6 0 0 0 70 6 14
2020 Legal services 18 31 28 14 9 0 0 49 23 119
2020 Administration and operations 23 32 23 14 8 1 0 55 22 145
2020 Human resources 27 31 27 15 0 0 0 58 15 28
2020 Financial management 54 39 7 0 0 0 0 93 0 15
2020 Information technology 32 39 21 0 7 0 0 71 7 29
2020 Project management 30 53 6 11 0 0 0 83 11 11
2020 Other services to the public 28 49 23 0 0 0 0 77 0 15
2020 None of the above 30 32 16 14 8 0 0 62 22 22

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 23 54 0 5 0 0 41 5 14
2020 Legal services 13 30 29 20 8 0 0 43 29 119
2020 Administration and operations 14 30 30 20 6 0 0 44 26 143
2020 Human resources 9 29 27 27 9 0 0 38 35 28
2020 Financial management 21 34 28 18 0 0 0 54 18 15
2020 Information technology 21 13 28 27 11 0 0 34 38 29
2020 Project management 0 32 42 11 15 0 0 32 26 11
2020 Other services to the public 9 28 52 12 0 0 0 36 12 15
2020 None of the above 19 18 41 11 11 0 0 37 21 22
2019 Client contact centre 31 15 55 0 0 0 0 45 0 13
2019 Security 15 37 21 27 0 0 0 52 27 25
2019 Legal services 16 30 38 13 3 0 0 46 17 122
2019 Administration and operations 19 40 33 7 1 1 0 59 8 115
2019 Human resources 18 26 34 18 3 0 0 44 21 34
2019 Financial management 14 46 22 10 7 0 0 61 17 15
2019 Information management 8 48 44 0 0 0 0 56 0 14
2019 Information technology 21 24 33 12 11 0 0 44 23 27
2019 Project management 17 48 24 11 0 0 0 65 11 11
2019 Other services to the public 16 38 22 16 8 0 0 54 24 13
2019 None of the above 26 13 48 5 9 0 0 39 14 23
2018 Client contact centre 22 44 20 8 6 0 0 66 14 15
2018 Security 0 42 30 28 0 0 0 42 28 14
2018 Legal services 17 41 26 14 2 0 0 57 17 117
2018 Administration and operations 25 26 34 10 4 0 1 51 14 124
2018 Human resources 3 27 46 14 11 0 0 30 25 32
2018 Financial management 15 36 26 24 0 0 0 50 24 15
2018 Information management 19 43 28 10 0 0 0 62 10 13
2018 Information technology 9 14 47 30 0 0 0 23 30 32
2018 Other services to the public 0 27 45 21 7 0 0 27 28 11
2018 None of the above 25 33 25 4 14 0 0 57 18 23
2017 Client contact centre 15 25 35 24 0 0 0 41 24 12
2017 Security 8 19 64 9 0 0 0 27 9 11
2017 Legal services 17 39 29 13 2 0 0 55 15 108
2017 Administration and operations 12 30 44 11 4 0 0 41 15 106
2017 Human resources 5 15 39 36 5 0 0 20 41 20
2017 Information technology 12 11 27 33 16 0 0 23 49 18
2017 None of the above 13 29 42 6 5 0 5 45 11 17

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 11 57 14 18 0 0 32 11 14
2020 Legal services 17 19 37 17 9 0 0 27 36 119
2020 Administration and operations 12 24 40 16 8 0 0 25 35 145
2020 Human resources 16 21 43 20 0 0 0 20 37 27
2020 Financial management 11 21 40 21 7 0 0 28 32 15
2020 Information technology 14 24 30 18 14 0 0 32 38 29
2020 Project management 26 9 44 21 0 0 0 21 35 11
2020 Other services to the public 0 26 38 28 9 0 0 36 26 15
2020 None of the above 11 11 52 20 6 0 0 26 21 22
2019 Client contact centre 0 22 39 17 17 0 6 35 23 13
2019 Security 8 28 19 24 20 0 0 45 36 25
2019 Legal services 9 16 47 14 15 0 0 28 25 122
2019 Administration and operations 6 13 45 23 12 0 1 36 19 115
2019 Human resources 6 25 30 21 17 0 0 38 32 33
2019 Financial management 12 20 18 35 14 0 0 49 33 15
2019 Information management 0 15 36 32 17 0 0 49 15 13
2019 Information technology 25 16 34 7 18 0 0 24 41 27
2019 Project management 0 21 39 21 18 0 0 39 21 10
2019 Other services to the public 24 14 0 46 16 0 0 62 38 13
2019 None of the above 9 14 35 29 13 0 0 42 22 23
2018 Client contact centre 7 26 25 27 15 0 0 42 33 14
2018 Security 9 28 20 36 6 0 0 42 37 14
2018 Legal services 5 16 38 23 16 0 1 40 21 118
2018 Administration and operations 5 19 44 20 12 0 1 32 23 122
2018 Human resources 11 24 35 17 13 0 0 30 35 32
2018 Financial management 12 11 32 26 19 0 0 45 24 15
2018 Information management 16 0 44 15 25 0 0 40 16 13
2018 Information technology 6 31 54 3 6 0 0 9 37 32
2018 Other services to the public 16 30 45 9 0 0 0 9 46 11
2018 None of the above 11 14 34 25 17 0 0 42 25 23
2017 Client contact centre 9 17 28 29 17 0 0 46 26 11
2017 Security 9 0 45 19 19 0 8 42 9 11
2017 Legal services 3 16 38 23 18 1 0 42 20 107
2017 Administration and operations 4 21 40 28 5 1 1 34 25 106
2017 Human resources 0 46 29 20 5 0 0 25 46 20
2017 Information technology 5 39 49 0 7 0 0 7 44 18
2017 None of the above 0 16 24 37 18 0 5 58 17 17

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 39 6 11 0 0 0 83 11 14
2020 Legal services 31 41 15 11 2 0 0 73 13 118
2020 Administration and operations 41 30 17 6 5 0 0 71 12 145
2020 Human resources 37 47 7 4 5 0 0 84 9 28
2020 Financial management 32 47 7 7 0 7 0 85 7 15
2020 Information technology 49 36 8 4 0 4 0 88 4 27
2020 Project management 79 11 11 0 0 0 0 89 0 11
2020 Other services to the public 34 29 20 12 0 6 0 66 12 15
2020 None of the above 42 34 25 0 0 0 0 75 0 22
2019 Client contact centre 33 25 25 0 17 0 0 58 17 13
2019 Security 28 31 19 17 0 0 4 62 18 25
2019 Legal services 35 41 9 7 3 4 0 80 11 123
2019 Administration and operations 36 40 10 11 2 1 0 77 13 114
2019 Human resources 56 27 15 0 0 3 0 85 0 34
2019 Financial management 19 54 20 0 0 7 0 78 0 15
2019 Information management 16 29 22 17 16 0 0 45 33 14
2019 Information technology 28 29 26 4 4 8 0 63 9 27
2019 Project management 48 24 20 0 0 8 0 78 0 11
2019 Other services to the public 30 46 16 8 0 0 0 76 8 13
2019 None of the above 39 30 13 3 5 10 0 77 9 23
2018 Client contact centre 40 41 13 6 0 0 0 81 6 15
2018 Security 30 30 33 0 6 0 0 61 6 14
2018 Legal services 35 36 11 9 4 4 1 75 13 117
2018 Administration and operations 32 42 8 9 4 3 1 77 14 125
2018 Human resources 36 50 6 3 3 3 0 88 6 32
2018 Financial management 39 46 6 0 0 0 9 94 0 15
2018 Information management 10 50 15 0 19 6 0 63 21 13
2018 Information technology 20 49 19 0 3 9 0 76 3 32
2018 Other services to the public 27 34 18 9 12 0 0 61 21 11
2018 None of the above 37 33 8 12 4 6 0 74 18 23
2017 Client contact centre 24 58 0 0 0 18 0 100 0 12
2017 Security 36 16 16 31 0 0 0 53 31 11
2017 Legal services 16 48 22 6 7 2 0 65 13 107
2017 Administration and operations 20 43 23 7 4 3 0 65 11 106
2017 Human resources 20 60 10 0 0 10 0 89 0 20
2017 Information technology 34 50 16 0 0 0 0 84 0 18
2017 None of the above 31 16 11 12 6 24 0 62 23 17

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 30 12 0 11 5 0 75 12 14
2020 Legal services 34 31 13 13 8 1 0 65 21 118
2020 Administration and operations 27 23 18 17 9 5 0 52 28 145
2020 Human resources 31 30 19 7 13 0 0 61 20 28
2020 Financial management 34 32 14 14 0 7 0 70 15 15
2020 Information technology 37 25 15 15 0 8 0 67 17 27
2020 Project management 63 11 9 17 0 0 0 74 17 11
2020 Other services to the public 9 40 13 25 6 6 0 53 34 14
2020 None of the above 35 23 22 16 4 0 0 58 20 22

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 54 9 0 5 9 0 84 6 14
2020 Legal services 35 28 14 13 6 4 0 65 20 118
2020 Administration and operations 37 21 14 13 14 1 1 59 27 144
2020 Human resources 28 29 14 16 13 0 0 57 29 28
2020 Financial management 48 14 18 7 6 7 0 67 14 15
2020 Information technology 37 24 17 14 0 4 4 66 15 28
2020 Project management 55 18 10 17 0 0 0 73 17 11
2020 Other services to the public 31 35 6 12 9 9 0 72 22 15
2020 None of the above 42 18 11 19 0 10 0 67 21 21

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 36 14 6 5 0 9 72 12 14
2020 Legal services 44 26 17 5 4 3 0 72 10 118
2020 Administration and operations 44 29 12 4 6 4 0 76 11 144
2020 Human resources 29 37 14 7 9 0 4 69 16 28
2020 Financial management 52 19 14 7 7 0 0 71 15 14
2020 Information technology 32 35 18 0 4 7 4 76 4 28
2020 Project management 63 20 0 17 0 0 0 83 17 11
2020 Other services to the public 40 31 14 6 0 9 0 78 6 15
2020 None of the above 46 8 26 4 0 10 6 64 4 22

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 42 5 12 14 0 0 68 26 14
2020 Legal services 28 36 12 8 13 2 1 66 21 119
2020 Administration and operations 23 31 18 12 14 2 0 55 26 145
2020 Human resources 26 21 24 16 12 0 0 47 29 28
2020 Financial management 34 18 27 7 7 7 0 57 15 15
2020 Information technology 28 39 4 18 7 4 0 70 26 28
2020 Project management 38 26 30 6 0 0 0 64 6 11
2020 Other services to the public 17 37 20 26 0 0 0 54 26 15
2020 None of the above 34 24 22 4 4 13 0 66 9 22
2019 Client contact centre 14 45 16 8 17 0 0 59 25 13
2019 Security 20 35 28 13 0 0 4 58 14 25
2019 Legal services 27 36 15 15 6 1 0 64 21 123
2019 Administration and operations 27 29 17 16 10 1 1 57 26 115
2019 Human resources 45 28 15 6 7 0 0 73 12 34
2019 Financial management 33 20 42 5 0 0 0 53 5 15
2019 Information management 24 14 34 20 8 0 0 38 28 14
2019 Information technology 24 29 15 8 19 4 0 56 28 27
2019 Project management 45 35 0 8 11 0 0 80 20 11
2019 Other services to the public 30 30 24 8 8 0 0 60 16 13
2019 None of the above 31 37 5 0 19 8 0 74 20 23
2018 Client contact centre 40 35 11 0 14 0 0 75 14 15
2018 Security 25 36 0 33 6 0 0 61 39 14
2018 Legal services 31 38 13 12 3 2 1 71 16 118
2018 Administration and operations 26 31 18 14 8 2 1 58 23 124
2018 Human resources 30 32 19 6 10 3 0 64 17 32
2018 Financial management 39 26 18 11 6 0 0 65 17 14
2018 Information management 19 33 38 0 10 0 0 52 10 13
2018 Information technology 23 19 24 24 3 6 0 45 29 32
2018 Other services to the public 9 27 36 28 0 0 0 36 28 11
2018 None of the above 40 25 15 4 10 6 0 69 15 23
2017 Client contact centre 7 51 16 17 9 0 0 58 26 12
2017 Security 8 45 8 19 9 11 0 59 31 11
2017 Legal services 20 39 19 15 7 0 0 59 21 108
2017 Administration and operations 13 37 21 24 4 1 0 50 28 105
2017 Human resources 30 20 24 26 0 0 0 49 26 20
2017 Information technology 7 39 38 5 11 0 0 45 16 18
2017 None of the above 25 28 11 17 0 13 6 66 21 17

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 42 6 11 6 0 0 76 17 14
2020 Legal services 28 40 11 14 7 0 0 67 21 119
2020 Administration and operations 28 33 11 17 10 1 0 62 27 145
2020 Human resources 33 54 0 7 5 0 0 87 13 28
2020 Financial management 52 34 14 0 0 0 0 86 0 15
2020 Information technology 55 30 11 3 0 0 0 85 3 27
2020 Project management 89 0 0 11 0 0 0 89 11 11
2020 Other services to the public 14 42 32 6 6 0 0 57 12 15
2020 None of the above 37 28 30 4 0 0 0 65 4 22

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 42 6 11 6 0 0 76 17 14
2020 Legal services 24 38 8 14 16 0 0 62 30 119
2020 Administration and operations 26 26 13 15 20 1 0 53 35 144
2020 Human resources 33 34 7 18 5 3 0 69 24 28
2020 Financial management 52 28 14 7 0 0 0 79 7 15
2020 Information technology 55 26 11 8 0 0 0 82 8 27
2020 Project management 83 0 6 11 0 0 0 83 11 11
2020 Other services to the public 9 45 14 20 12 0 0 54 32 15
2020 None of the above 40 21 27 8 4 0 0 61 12 22

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 48 0 6 11 0 0 83 17 14
2020 Legal services 35 39 12 7 6 0 1 74 13 118
2020 Administration and operations 34 27 21 10 8 0 0 61 18 141
2020 Human resources 29 31 18 9 10 0 3 62 19 27
2020 Financial management 47 18 28 7 0 0 0 66 7 15
2020 Information technology 40 34 18 8 0 0 0 74 8 27
2020 Project management 53 10 15 11 0 0 11 71 12 11
2020 Other services to the public 13 29 17 29 12 0 0 42 40 15
2020 None of the above 45 24 27 4 0 0 0 69 4 22

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 45 0 0 11 9 0 88 12 14
2020 Legal services 44 36 11 4 3 1 2 82 7 118
2020 Administration and operations 40 30 17 5 6 1 1 71 11 144
2020 Human resources 27 41 16 0 9 0 7 74 9 28
2020 Financial management 45 34 14 0 0 0 7 85 0 15
2020 Information technology 52 34 15 0 0 0 0 85 0 27
2020 Project management 64 9 27 0 0 0 0 73 0 11
2020 Other services to the public 34 32 17 0 0 9 9 79 0 15
2020 None of the above 37 27 30 0 0 7 0 68 0 21

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 48 0 0 0 0 0 100 0 14
2020 Legal services 79 15 3 1 0 1 1 95 1 118
2020 Administration and operations 71 18 6 0 0 4 1 94 0 145
2020 Human resources 73 27 0 0 0 0 0 100 0 27
2020 Financial management 79 14 7 0 0 0 0 93 0 15
2020 Information technology 74 15 4 0 3 0 4 93 3 27
2020 Project management 100 0 0 0 0 0 0 100 0 11
2020 Other services to the public 63 23 6 0 0 9 0 94 0 15
2020 None of the above 87 4 10 0 0 0 0 90 0 22

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 47 0 0 0 0 0 100 0 14
2020 Legal services 41 42 9 5 1 2 0 84 6 117
2020 Administration and operations 49 32 9 5 3 2 1 83 7 144
2020 Human resources 52 39 3 0 5 0 0 91 5 28
2020 Financial management 66 28 0 0 0 7 0 100 0 15
2020 Information technology 58 25 11 0 0 7 0 88 0 29
2020 Project management 70 20 11 0 0 0 0 89 0 11
2020 Other services to the public 45 26 14 9 0 6 0 76 9 15
2020 None of the above 52 38 11 0 0 0 0 89 0 22

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 36 9 0 5 0 0 86 5 14
2020 Legal services 46 28 9 12 4 1 0 74 16 118
2020 Administration and operations 46 25 8 13 7 1 0 72 20 145
2020 Human resources 29 44 14 4 9 0 0 74 12 28
2020 Financial management 60 14 6 7 7 7 0 79 15 15
2020 Information technology 52 34 7 0 0 7 0 92 0 29
2020 Project management 62 21 6 11 0 0 0 83 11 11
2020 Other services to the public 32 39 9 12 0 9 0 78 13 15
2020 None of the above 50 29 11 4 0 0 6 85 4 22

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 42 9 6 5 0 6 78 12 14
2020 Legal services 38 26 10 9 17 1 0 64 26 119
2020 Administration and operations 30 19 20 14 17 1 0 49 31 145
2020 Human resources 33 39 14 5 9 0 0 71 15 28
2020 Financial management 59 28 0 7 0 7 0 93 7 15
2020 Information technology 59 27 0 7 4 4 0 89 11 29
2020 Project management 74 15 0 0 11 0 0 89 11 11
2020 Other services to the public 25 35 6 29 6 0 0 60 35 15
2020 None of the above 28 44 17 7 4 0 0 72 11 22

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Legal services 19 39 10 32 0 0 0 57 32 15
2020 Administration and operations 16 36 16 20 6 3 3 56 27 31
2019 Legal services 32 21 12 23 7 5 0 56 31 18
2019 Administration and operations 32 21 20 5 16 0 5 56 23 20
2019 Human resources 25 56 0 19 0 0 0 81 19 11

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 91 9 15
2020 Administration and operations 90 10 31

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Legal services 0 34 14 46 6 0 0 34 52 13
2020 Administration and operations 8 30 21 22 19 0 0 38 41 28
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 14
2020 Legal services 11 89 119
2020 Administration and operations 9 91 145
2020 Human resources 9 91 28
2020 Financial management 0 100 15
2020 Information technology 4 96 29
2020 Project management 0 100 10
2020 Other services to the public 26 74 15
2020 None of the above 11 89 21

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 12 88 14
2020 Legal services 15 85 119
2020 Administration and operations 16 84 144
2020 Human resources 16 84 28
2020 Financial management 14 86 15
2020 Information technology 4 96 29
2020 Project management 11 89 11
2020 Other services to the public 29 71 15
2020 None of the above 7 93 21
2019 Client contact centre 23 77 13
2019 Security 17 83 25
2019 Legal services 18 82 123
2019 Administration and operations 15 85 115
2019 Human resources 20 80 34
2019 Financial management 7 93 15
2019 Information management 34 66 14
2019 Information technology 15 85 27
2019 Project management 0 100 11
2019 Other services to the public 6 94 13
2019 None of the above 7 93 23
2017 Legal services 21 79 107
2017 Administration and operations 14 86 106
2017 Human resources 24 76 20
2014 Legal services 18 82 104
2014 Administration and operations 16 84 140

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 73 27 18
2020 Administration and operations 61 39 23

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 80 20 18
2020 Administration and operations 79 21 23
2019 Legal services 85 15 20
2019 Administration and operations 100 0 17
2017 Legal services 64 36 23
2017 Administration and operations 79 21 15
2014 Legal services 80 20 20
2014 Administration and operations 87 13 22

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Legal services 27 29 6 12 26 0 0 56 38 14
2020 Administration and operations 38 52 10 0 0 0 0 90 0 18
2019 Legal services 45 37 5 0 13 0 0 82 13 17
2019 Administration and operations 37 26 25 12 0 0 0 63 12 16
2017 Legal services 74 19 0 7 0 0 0 93 7 15
2017 Administration and operations 40 34 9 17 0 0 0 73 17 12
2014 Legal services 57 31 6 0 6 0 0 88 6 16
2014 Administration and operations 57 21 16 5 0 0 0 79 5 19

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 74 15 0 11 0 0 0 89 11 14
2020 Legal services 36 29 15 7 9 1 3 68 16 119
2020 Administration and operations 46 28 10 8 4 3 2 78 12 143
2020 Human resources 33 36 7 4 13 0 7 74 18 27
2020 Financial management 75 14 0 4 7 0 0 89 11 15
2020 Information technology 62 27 7 4 0 0 0 89 4 29
2020 Project management 64 9 0 17 0 10 0 81 19 11
2020 Other services to the public 54 17 9 12 9 0 0 71 20 15
2020 None of the above 56 20 14 4 0 0 6 80 5 22
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 62 6 0 66 34 14
2020 Legal services 18 60 20 2 77 23 119
2020 Administration and operations 14 63 20 2 81 19 145
2020 Human resources 19 56 25 0 74 26 28
2020 Financial management 28 72 0 0 72 28 15
2020 Information technology 25 42 28 6 62 38 29
2020 Project management 9 59 32 0 87 13 11
2020 Other services to the public 6 74 20 0 93 7 15
2020 None of the above 11 63 22 3 85 15 22

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 44 56 20
2020 Administration and operations 37 63 21

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Legal services 25 20 17 20 11 6 0 48 34 20
2020 Administration and operations 12 21 33 12 18 0 5 34 31 21

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Legal services 24 23 4 20 25 0 4 49 47 20
2020 Administration and operations 0 14 22 31 26 0 8 15 62 20

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 89 5 0 0 0 0 6 100 0 14
2020 Legal services 49 13 5 4 4 6 21 83 10 119
2020 Administration and operations 48 14 11 5 9 4 9 72 15 145
2020 Human resources 46 24 7 13 7 0 3 72 21 28
2020 Financial management 53 21 14 0 0 0 13 84 0 15
2020 Information technology 42 11 17 4 14 7 6 60 21 29
2020 Project management 50 41 0 9 0 0 0 91 9 11
2020 Other services to the public 34 26 6 12 0 14 9 77 15 15
2020 None of the above 46 8 14 7 4 6 15 68 14 22
2019 Client contact centre 45 8 9 16 0 9 14 68 21 13
2019 Security 52 16 17 7 0 0 8 74 8 25
2019 Legal services 49 19 11 5 6 1 9 76 12 123
2019 Administration and operations 47 15 9 5 12 2 10 71 19 114
2019 Human resources 44 9 16 8 12 0 11 59 23 34
2019 Financial management 65 7 13 8 7 0 0 72 15 15
2019 Information management 68 14 12 0 0 5 0 87 0 14
2019 Information technology 32 16 16 4 20 0 12 55 27 27
2019 Project management 52 8 28 0 11 0 0 60 11 11
2019 Other services to the public 40 30 8 22 0 0 0 70 22 13
2019 None of the above 40 26 9 5 12 0 8 72 19 23
2018 Client contact centre 53 0 8 11 14 8 6 62 29 15
2018 Security 27 47 14 0 6 0 6 78 6 14
2018 Legal services 57 4 11 3 5 2 18 76 10 118
2018 Administration and operations 52 10 8 9 5 2 14 73 17 126
2018 Human resources 35 9 11 12 13 7 13 54 31 32
2018 Financial management 62 9 7 0 11 6 5 80 12 15
2018 Information management 31 10 6 12 22 0 19 51 42 13
2018 Information technology 46 26 9 6 9 0 3 75 16 32
2018 Other services to the public 66 0 0 34 0 0 0 66 34 11
2018 None of the above 43 27 8 9 0 6 7 80 11 23
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