2020 Public Service Employee Survey Results for Privy Council Office by Question 112. In which province or territory do you work?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 43 4 12 3 0 0 82 14 689
2020 Ontario (excluding National Capital Region) 44 41 0 15 0 0 0 85 15 37
2020 Quebec (excluding National Capital Region) 58 9 10 14 0 0 10 74 15 10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 77 14 5 2 2 1 0 92 4 686
2020 Ontario (excluding National Capital Region) 75 23 0 0 2 0 0 98 2 37
2020 Quebec (excluding National Capital Region) 71 10 10 0 0 0 10 89 0 10
2017 National Capital Region 70 22 4 3 1 1 1 93 4 683
2017 Ontario (excluding National Capital Region) 71 14 7 7 0 0 0 85 7 25
2014 National Capital Region 69 23 3 3 1 0 0 93 4 611
2014 Ontario (excluding National Capital Region) 77 18 5 0 0 0 0 95 0 17

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 38 7 10 5 0 1 79 15 687
2020 Ontario (excluding National Capital Region) 33 53 0 9 2 0 2 89 11 37
2020 Quebec (excluding National Capital Region) 29 51 10 0 0 0 10 89 0 10
2019 National Capital Region 43 36 6 10 4 0 0 79 15 818
2019 Ontario (excluding National Capital Region) 44 37 5 6 8 0 0 81 14 32
2017 National Capital Region 38 38 6 10 7 0 0 77 17 685
2017 Ontario (excluding National Capital Region) 32 50 7 7 4 0 0 82 11 25
2014 National Capital Region 56 31 5 5 2 0 0 87 8 609
2014 Ontario (excluding National Capital Region) 36 52 0 12 0 0 0 88 12 17

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 33 14 11 3 0 1 71 14 684
2020 Ontario (excluding National Capital Region) 39 40 7 14 0 0 0 79 14 36
2020 Quebec (excluding National Capital Region) 39 51 0 0 0 0 10 100 0 10
2019 National Capital Region 35 38 12 11 3 0 1 74 14 812
2019 Ontario (excluding National Capital Region) 14 64 11 5 6 0 0 78 11 31
2018 National Capital Region 30 42 11 11 4 0 2 74 15 623
2017 National Capital Region 33 36 14 11 5 0 1 70 16 686
2017 Ontario (excluding National Capital Region) 42 37 14 7 0 0 0 79 7 25
2014 National Capital Region 34 42 11 9 4 0 0 76 13 611
2014 Ontario (excluding National Capital Region) 20 46 18 10 0 0 6 70 11 17

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 30 10 8 3 0 1 78 12 678
2020 Ontario (excluding National Capital Region) 47 31 2 15 2 0 2 80 18 37
2020 Quebec (excluding National Capital Region) 52 38 0 0 0 0 10 100 0 10
2019 National Capital Region 54 33 7 4 2 0 0 87 6 814
2019 Ontario (excluding National Capital Region) 42 35 15 6 3 0 0 76 8 33
2017 National Capital Region 52 32 8 6 2 0 0 84 7 685
2017 Ontario (excluding National Capital Region) 47 39 11 3 0 0 0 85 3 25
2014 National Capital Region 51 37 6 5 1 0 1 88 5 610
2014 Ontario (excluding National Capital Region) 43 50 7 0 0 0 0 93 0 17

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 27 10 11 7 0 0 72 18 687
2020 Ontario (excluding National Capital Region) 48 30 4 10 9 0 0 78 19 37
2020 Quebec (excluding National Capital Region) 56 17 8 10 0 0 10 81 11 10
2019 National Capital Region 47 30 10 8 3 0 1 78 11 818
2019 Ontario (excluding National Capital Region) 43 39 10 8 0 0 0 82 8 33
2018 National Capital Region 43 32 9 11 5 0 0 75 15 622
2017 National Capital Region 40 32 9 13 6 0 1 72 19 686
2017 Ontario (excluding National Capital Region) 19 60 14 3 0 3 0 82 3 25
2014 National Capital Region 37 34 13 10 5 1 0 71 15 611
2014 Ontario (excluding National Capital Region) 30 59 5 5 0 0 0 89 5 17

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 36 8 6 3 0 0 82 10 689
2020 Ontario (excluding National Capital Region) 37 39 10 3 12 0 0 76 15 37
2020 Quebec (excluding National Capital Region) 44 46 0 0 0 0 10 100 0 10
2019 National Capital Region 52 34 8 5 1 0 0 85 6 820
2019 Ontario (excluding National Capital Region) 27 42 26 6 0 0 0 69 6 33
2018 National Capital Region 45 40 8 6 1 0 0 85 7 620
2017 National Capital Region 47 39 7 4 2 0 0 87 6 686
2017 Ontario (excluding National Capital Region) 21 52 20 7 0 0 0 73 7 25
2014 National Capital Region 43 38 8 7 3 0 0 82 10 611
2014 Ontario (excluding National Capital Region) 30 57 13 0 0 0 0 87 0 17

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 32 12 9 4 0 0 74 14 687
2020 Ontario (excluding National Capital Region) 32 43 14 6 6 0 0 74 12 37
2020 Quebec (excluding National Capital Region) 73 8 10 0 0 0 10 89 0 10
2019 National Capital Region 41 35 12 8 4 0 0 76 12 820
2019 Ontario (excluding National Capital Region) 30 42 22 6 0 0 0 72 6 33
2018 National Capital Region 39 36 11 9 5 0 0 75 13 622
2017 National Capital Region 40 35 11 8 5 0 1 75 13 686
2017 Ontario (excluding National Capital Region) 30 40 27 0 3 0 0 69 3 25
2014 National Capital Region 34 37 13 9 6 0 0 71 16 611
2014 Ontario (excluding National Capital Region) 25 41 18 11 5 0 0 66 16 17

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 35 11 10 3 0 0 76 13 682
2020 Ontario (excluding National Capital Region) 39 39 11 2 9 0 0 78 11 37
2020 Quebec (excluding National Capital Region) 40 50 0 0 0 0 10 100 0 10
2019 National Capital Region 38 38 12 9 3 0 0 76 12 814
2019 Ontario (excluding National Capital Region) 37 43 14 3 3 0 0 80 6 33
2018 National Capital Region 35 41 11 8 4 0 0 76 13 622
2017 National Capital Region 31 44 11 9 4 0 0 76 13 686
2017 Ontario (excluding National Capital Region) 46 30 11 11 3 0 0 76 14 25

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 30 6 4 2 0 0 88 7 687
2020 Ontario (excluding National Capital Region) 41 40 11 9 0 0 0 80 9 37
2020 Quebec (excluding National Capital Region) 43 47 0 0 0 0 10 100 0 10
2019 National Capital Region 56 32 7 4 1 0 0 88 5 817
2019 Ontario (excluding National Capital Region) 42 49 6 0 3 0 0 91 3 33
2018 National Capital Region 59 32 5 3 1 0 0 91 4 623
2017 National Capital Region 54 35 6 3 2 0 0 89 5 685
2017 Ontario (excluding National Capital Region) 44 45 7 4 0 0 0 89 4 25
2014 National Capital Region 55 32 8 3 2 0 0 87 5 611
2014 Ontario (excluding National Capital Region) 41 40 19 0 0 0 0 81 0 16

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 30 11 10 3 0 0 75 13 687
2020 Ontario (excluding National Capital Region) 33 45 8 6 9 0 0 78 15 37
2020 Quebec (excluding National Capital Region) 54 37 0 0 0 0 10 100 0 10
2019 National Capital Region 45 35 10 7 4 0 0 79 11 817
2019 Ontario (excluding National Capital Region) 31 34 29 3 2 0 0 66 5 33
2018 National Capital Region 43 37 10 8 3 0 0 79 11 621
2017 National Capital Region 44 36 9 6 5 0 0 80 11 682
2017 Ontario (excluding National Capital Region) 33 56 7 0 3 0 0 89 3 25

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 27 8 2 2 0 0 87 4 685
2020 Ontario (excluding National Capital Region) 65 28 5 0 2 0 0 93 2 37
2020 Quebec (excluding National Capital Region) 52 38 0 0 0 0 10 100 0 10
2019 National Capital Region 60 30 6 3 1 0 0 91 4 809
2019 Ontario (excluding National Capital Region) 37 45 16 3 0 0 0 82 3 33
2018 National Capital Region 62 29 6 2 1 0 0 91 3 623
2017 National Capital Region 60 32 5 2 1 0 0 92 3 683
2017 Ontario (excluding National Capital Region) 57 24 19 0 0 0 0 81 0 25
2014 National Capital Region 70 22 6 1 1 0 0 92 2 611
2014 Ontario (excluding National Capital Region) 67 18 15 0 0 0 0 85 0 17

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 33 10 8 5 0 1 77 13 683
2020 Ontario (excluding National Capital Region) 40 41 9 4 7 0 0 80 11 37
2020 Quebec (excluding National Capital Region) 54 37 0 0 0 0 10 100 0 10
2019 National Capital Region 43 36 10 7 3 0 0 79 10 817
2019 Ontario (excluding National Capital Region) 33 34 22 11 0 0 0 67 11 33
2018 National Capital Region 43 35 9 10 3 0 0 78 13 621
2017 National Capital Region 41 36 8 10 3 0 1 79 13 683
2017 Ontario (excluding National Capital Region) 32 30 22 16 0 0 0 62 16 25
2014 National Capital Region 36 41 11 8 4 0 0 78 11 611
2014 Ontario (excluding National Capital Region) 21 54 26 0 0 0 0 74 0 17

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 32 12 6 5 0 0 78 10 687
2020 Ontario (excluding National Capital Region) 45 28 19 4 5 0 0 72 9 36
2020 Quebec (excluding National Capital Region) 61 19 10 0 0 0 10 89 0 10
2019 National Capital Region 49 32 11 5 3 0 0 81 8 817
2019 Ontario (excluding National Capital Region) 32 46 16 6 0 0 0 79 6 33
2018 National Capital Region 47 33 12 7 2 0 0 79 9 620
2017 National Capital Region 47 31 12 6 3 0 0 78 9 683
2017 Ontario (excluding National Capital Region) 43 36 21 0 0 0 0 79 0 25
2014 National Capital Region 37 41 11 7 5 0 0 78 11 610
2014 Ontario (excluding National Capital Region) 30 51 5 7 7 0 0 81 14 17

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 34 9 6 3 0 0 82 9 684
2020 Ontario (excluding National Capital Region) 42 36 13 9 0 0 0 78 9 37
2020 Quebec (excluding National Capital Region) 40 37 0 0 0 0 23 100 0 10
2019 National Capital Region 47 38 9 4 2 0 0 85 6 814
2019 Ontario (excluding National Capital Region) 37 33 25 5 0 0 0 69 5 32
2018 National Capital Region 45 35 8 8 3 0 0 81 11 622
2017 National Capital Region 45 35 11 5 3 0 1 81 8 684
2017 Ontario (excluding National Capital Region) 46 39 7 7 0 0 0 86 7 25
2014 National Capital Region 42 40 10 4 2 0 0 83 7 611
2014 Ontario (excluding National Capital Region) 17 70 7 5 0 0 0 87 5 17

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 35 8 4 3 0 0 86 6 686
2020 Ontario (excluding National Capital Region) 54 28 7 9 2 0 0 82 11 37
2020 Quebec (excluding National Capital Region) 54 36 0 0 0 0 10 100 0 10
2019 National Capital Region 55 34 6 4 1 0 0 89 5 818
2019 Ontario (excluding National Capital Region) 35 52 7 6 0 0 0 87 6 33
2018 National Capital Region 54 32 7 4 2 0 0 86 7 624
2017 National Capital Region 52 35 6 4 2 0 0 87 7 681
2017 Ontario (excluding National Capital Region) 64 25 11 0 0 0 0 89 0 25
2014 National Capital Region 51 35 7 4 3 0 0 86 8 610
2014 Ontario (excluding National Capital Region) 46 41 13 0 0 0 0 87 0 17

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 30 21 14 9 0 0 55 24 687
2020 Ontario (excluding National Capital Region) 45 31 11 10 2 0 0 76 13 37
2020 Quebec (excluding National Capital Region) 37 27 9 0 17 0 10 71 19 10
2019 National Capital Region 32 35 18 8 7 0 0 66 15 818
2019 Ontario (excluding National Capital Region) 51 39 3 6 2 0 0 89 8 33
2018 National Capital Region 27 29 21 13 9 0 0 57 22 626
2017 National Capital Region 27 35 20 10 7 1 1 63 17 684
2017 Ontario (excluding National Capital Region) 51 21 21 4 3 0 0 72 7 25
2014 National Capital Region 27 36 18 11 7 0 1 64 18 611
2014 Ontario (excluding National Capital Region) 38 46 11 5 0 0 0 84 5 17

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 10 26 32 20 9 1 2 30 37 686
2020 Ontario (excluding National Capital Region) 3 19 33 32 11 2 0 44 22 37
2020 Quebec (excluding National Capital Region) 17 17 14 18 23 0 10 46 39 10
2019 National Capital Region 9 21 37 21 11 0 1 32 31 817
2019 Ontario (excluding National Capital Region) 2 24 22 35 9 5 3 48 29 33
2018 National Capital Region 10 24 37 19 9 0 1 28 34 625
2017 National Capital Region 11 23 32 20 8 1 4 29 37 685
2017 Ontario (excluding National Capital Region) 7 21 28 24 16 4 0 41 30 25
2014 National Capital Region 5 24 38 19 9 2 2 29 31 610
2014 Ontario (excluding National Capital Region) 10 21 39 17 0 0 13 20 36 17

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 13 22 33 24 2 2 59 18 683
2020 Ontario (excluding National Capital Region) 0 8 33 32 26 2 0 59 8 37
2020 Quebec (excluding National Capital Region) 0 0 8 28 54 0 10 91 0 10
2019 National Capital Region 5 11 25 31 24 2 2 58 16 809
2019 Ontario (excluding National Capital Region) 6 8 29 29 12 5 11 49 17 33
2018 National Capital Region 7 13 26 31 21 1 2 53 20 618
2017 National Capital Region 6 10 25 27 22 3 6 54 18 684
2017 Ontario (excluding National Capital Region) 4 0 21 37 24 7 7 70 4 25
2014 National Capital Region 4 13 25 32 20 2 4 55 18 608
2014 Ontario (excluding National Capital Region) 10 5 36 30 13 6 0 45 16 17

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 5 14 29 30 18 2 3 50 20 684
2020 Ontario (excluding National Capital Region) 11 14 24 26 17 8 0 47 27 37
2020 Quebec (excluding National Capital Region) 0 36 19 8 28 0 10 39 40 10
2019 National Capital Region 6 14 30 28 18 1 2 47 21 812
2019 Ontario (excluding National Capital Region) 6 27 24 16 15 10 3 35 38 32
2018 National Capital Region 7 16 31 27 16 1 2 45 23 624
2017 National Capital Region 10 13 28 24 16 2 7 44 26 680
2017 Ontario (excluding National Capital Region) 4 18 15 33 23 7 0 61 24 25
2014 National Capital Region 10 16 31 25 15 2 3 41 26 609
2014 Ontario (excluding National Capital Region) 10 17 35 25 7 6 0 34 29 17

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 9 17 32 26 14 1 2 41 26 684
2020 Ontario (excluding National Capital Region) 6 15 32 28 18 0 0 46 22 37
2020 Quebec (excluding National Capital Region) 0 25 10 42 14 0 10 61 28 10
2019 National Capital Region 6 19 34 26 14 0 1 41 25 813
2019 Ontario (excluding National Capital Region) 5 17 23 26 21 5 3 52 24 33
2018 National Capital Region 9 23 34 21 12 0 1 33 32 621
2017 National Capital Region 9 20 34 21 11 1 5 33 31 676
2017 Ontario (excluding National Capital Region) 7 17 32 20 20 3 0 41 25 25
2014 National Capital Region 6 19 40 22 11 1 2 33 26 608
2014 Ontario (excluding National Capital Region) 5 5 53 30 7 0 0 37 10 17

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 10 18 26 23 17 2 3 43 29 684
2020 Ontario (excluding National Capital Region) 8 19 13 39 16 2 2 58 29 36
2020 Quebec (excluding National Capital Region) 0 8 28 10 44 0 10 60 9 10
2019 National Capital Region 8 17 28 25 18 1 3 45 26 817
2019 Ontario (excluding National Capital Region) 7 24 14 32 17 3 3 53 32 33
2018 National Capital Region 11 22 33 18 13 1 2 32 34 623
2017 National Capital Region 11 19 29 19 15 2 6 36 32 686
2017 Ontario (excluding National Capital Region) 7 19 29 22 16 3 4 41 28 25
2014 National Capital Region 13 23 27 18 13 2 4 33 38 608
2014 Ontario (excluding National Capital Region) 16 5 29 27 7 0 16 40 25 17

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 6 14 26 27 20 3 3 51 21 686
2020 Ontario (excluding National Capital Region) 2 15 24 31 17 8 3 53 20 37
2020 Quebec (excluding National Capital Region) 0 0 10 27 44 0 19 88 0 10
2019 National Capital Region 6 14 28 27 20 2 3 50 20 814
2019 Ontario (excluding National Capital Region) 6 8 27 39 9 5 6 54 16 33
2018 National Capital Region 11 19 27 22 19 1 2 42 31 621
2017 National Capital Region 9 18 25 21 15 5 6 41 31 685
2017 Ontario (excluding National Capital Region) 0 15 27 21 16 14 7 48 19 25
2014 National Capital Region 5 14 28 29 18 2 4 50 20 609
2014 Ontario (excluding National Capital Region) 5 13 20 22 24 11 5 55 21 17

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 13 30 28 21 2 2 51 18 683
2020 Ontario (excluding National Capital Region) 2 17 24 26 23 5 3 53 21 37
2020 Quebec (excluding National Capital Region) 0 14 45 10 22 0 10 35 15 10
2019 National Capital Region 5 13 32 28 18 2 2 48 19 815
2019 Ontario (excluding National Capital Region) 0 10 27 33 10 16 3 54 13 31
2018 National Capital Region 7 16 36 22 15 1 2 39 24 622
2017 National Capital Region 8 15 28 24 16 3 6 44 25 682
2017 Ontario (excluding National Capital Region) 0 11 34 26 15 7 7 48 13 24
2014 National Capital Region 5 17 34 23 15 3 4 41 23 610
2014 Ontario (excluding National Capital Region) 5 11 37 23 14 6 5 41 18 17

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 14 35 30 17 0 1 47 18 684
2020 Ontario (excluding National Capital Region) 5 13 33 26 22 2 0 49 18 37
2020 Quebec (excluding National Capital Region) 0 10 49 31 0 0 10 35 11 10
2019 National Capital Region 5 15 37 26 16 1 1 43 20 817
2019 Ontario (excluding National Capital Region) 0 5 32 42 12 3 7 59 6 33
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 23 16 7 6 8 6 66 15 686
2020 Ontario (excluding National Capital Region) 20 34 19 14 4 10 0 59 19 37
2020 Quebec (excluding National Capital Region) 31 8 19 0 0 23 19 67 0 10
2019 National Capital Region 35 29 14 8 5 5 3 70 14 817
2019 Ontario (excluding National Capital Region) 26 33 22 12 6 0 3 60 18 33
2018 National Capital Region 33 29 16 8 3 6 5 69 13 625
2017 National Capital Region 35 28 11 7 4 8 7 74 13 683
2017 Ontario (excluding National Capital Region) 42 14 20 7 7 3 7 62 15 25
2014 National Capital Region 35 28 14 7 5 6 4 71 13 611
2014 Ontario (excluding National Capital Region) 19 37 18 0 7 6 13 69 9 16

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 25 7 8 5 1 0 81 12 685
2020 Ontario (excluding National Capital Region) 38 35 6 10 11 0 0 73 21 37
2020 Quebec (excluding National Capital Region) 54 37 0 0 0 0 10 100 0 10
2019 National Capital Region 54 25 8 7 5 0 0 80 12 817
2019 Ontario (excluding National Capital Region) 39 35 8 14 3 0 0 74 17 33
2018 National Capital Region 52 28 7 8 4 0 0 81 12 622
2017 National Capital Region 56 27 6 6 4 1 0 83 11 684
2017 Ontario (excluding National Capital Region) 52 34 7 4 3 0 0 86 7 25
2014 National Capital Region 49 28 8 7 6 1 0 78 13 611
2014 Ontario (excluding National Capital Region) 19 50 13 5 7 0 7 74 12 17

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 25 6 4 2 0 0 88 6 682
2020 Ontario (excluding National Capital Region) 47 38 6 9 0 0 0 85 9 36
2020 Quebec (excluding National Capital Region) 37 54 0 0 0 0 10 100 0 10
2019 National Capital Region 58 28 6 5 2 0 0 86 7 817
2019 Ontario (excluding National Capital Region) 45 36 7 12 0 0 0 81 12 33
2018 National Capital Region 58 30 6 5 2 0 0 88 6 621
2017 National Capital Region 60 29 4 5 1 0 0 90 6 683
2017 Ontario (excluding National Capital Region) 52 22 20 7 0 0 0 73 7 25
2014 National Capital Region 54 34 5 5 2 0 0 88 7 610
2014 Ontario (excluding National Capital Region) 35 53 7 5 0 0 0 88 5 17

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 31 9 4 1 1 0 86 5 679
2020 Ontario (excluding National Capital Region) 54 30 6 5 5 0 0 84 10 37
2020 Quebec (excluding National Capital Region) 61 29 0 0 0 0 10 100 0 10
2019 National Capital Region 55 30 9 4 1 1 0 86 5 815
2019 Ontario (excluding National Capital Region) 28 46 16 7 3 0 0 74 10 33
2018 National Capital Region 53 31 10 4 1 1 0 85 5 624

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 19 9 3 4 5 3 82 7 685
2020 Ontario (excluding National Capital Region) 49 36 4 5 4 3 0 87 9 37
2020 Quebec (excluding National Capital Region) 61 19 0 0 0 0 19 100 0 10
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 20 10 3 2 1 4 84 5 687
2020 Ontario (excluding National Capital Region) 47 33 9 3 6 0 3 82 9 37
2020 Quebec (excluding National Capital Region) 62 19 0 0 0 0 19 100 0 10
2019 National Capital Region 56 25 9 3 2 1 5 86 5 818
2019 Ontario (excluding National Capital Region) 30 25 28 3 3 5 7 61 6 33

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 27 10 8 3 1 0 79 11 686
2020 Ontario (excluding National Capital Region) 48 38 10 0 4 0 0 86 4 37
2020 Quebec (excluding National Capital Region) 44 38 8 0 0 0 10 91 0 10
2019 National Capital Region 49 28 11 7 3 0 1 78 11 818
2019 Ontario (excluding National Capital Region) 36 30 19 8 6 2 0 67 14 33
2018 National Capital Region 48 31 10 8 2 0 1 80 10 622
2017 National Capital Region 48 31 8 7 4 1 1 81 11 685
2017 Ontario (excluding National Capital Region) 58 18 14 3 7 0 0 75 10 25
2014 National Capital Region 43 36 8 8 3 1 0 80 11 611
2014 Ontario (excluding National Capital Region) 30 40 18 5 7 0 0 71 11 17

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 21 12 4 4 2 1 79 8 686
2020 Ontario (excluding National Capital Region) 52 25 15 3 6 0 0 77 9 37
2020 Quebec (excluding National Capital Region) 55 27 0 0 0 8 10 100 0 10

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 24 9 6 4 1 0 81 10 688
2020 Ontario (excluding National Capital Region) 47 27 9 11 6 0 0 74 17 37
2020 Quebec (excluding National Capital Region) 54 36 0 0 0 0 10 100 0 10
2019 National Capital Region 51 29 9 6 4 0 1 81 10 817
2019 Ontario (excluding National Capital Region) 47 22 17 6 6 0 3 71 12 31
2018 National Capital Region 51 29 9 8 2 0 1 82 10 621
2017 National Capital Region 52 27 8 9 3 0 0 80 12 684
2017 Ontario (excluding National Capital Region) 42 28 20 3 7 0 0 70 10 25
2014 National Capital Region 46 33 7 9 4 0 1 80 13 611
2014 Ontario (excluding National Capital Region) 25 46 23 0 7 0 0 71 7 17

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 36 64 688
2020 Ontario (excluding National Capital Region) 41 59 37
2020 Quebec (excluding National Capital Region) 69 31 10

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 17 7 3 2 4 12 87 5 687
2020 Ontario (excluding National Capital Region) 51 17 5 14 0 3 11 78 16 36
2020 Quebec (excluding National Capital Region) 81 10 0 0 0 0 10 100 0 10

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 23 7 5 2 0 0 85 8 687
2020 Ontario (excluding National Capital Region) 62 23 6 3 4 0 3 87 6 37
2020 Quebec (excluding National Capital Region) 71 19 0 0 0 0 10 100 0 10
2019 National Capital Region 59 25 8 5 2 0 0 84 7 818
2019 Ontario (excluding National Capital Region) 37 37 11 13 3 0 0 73 16 33
2018 National Capital Region 58 27 9 4 2 0 0 85 6 623
2017 National Capital Region 59 23 8 6 4 0 0 83 9 683
2017 Ontario (excluding National Capital Region) 51 28 7 7 7 0 0 79 14 25
2014 National Capital Region 54 28 8 6 4 0 0 82 10 609
2014 Ontario (excluding National Capital Region) 34 49 5 5 7 0 0 83 12 17
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 24 10 5 3 5 0 81 9 687
2020 Ontario (excluding National Capital Region) 55 26 10 4 5 0 0 82 9 37
2020 Quebec (excluding National Capital Region) 72 10 0 0 0 9 10 100 0 10
2019 National Capital Region 46 32 10 5 3 4 0 82 8 811
2019 Ontario (excluding National Capital Region) 40 38 9 8 2 2 0 80 11 33
2018 National Capital Region 47 27 11 7 3 4 0 78 11 628
2017 National Capital Region 45 33 7 5 3 8 0 84 8 684
2017 Ontario (excluding National Capital Region) 37 35 20 0 0 7 0 78 0 25
2014 National Capital Region 41 35 10 5 3 6 0 81 8 610
2014 Ontario (excluding National Capital Region) 30 53 0 5 5 6 0 89 11 17

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 26 10 7 4 1 0 78 11 685
2020 Ontario (excluding National Capital Region) 49 28 12 5 6 0 0 77 11 37
2020 Quebec (excluding National Capital Region) 54 27 10 0 0 0 10 89 0 10
2019 National Capital Region 47 33 11 4 3 2 0 82 7 810
2019 Ontario (excluding National Capital Region) 35 43 11 6 2 0 3 80 8 33
2018 National Capital Region 45 29 12 7 5 2 0 76 12 625
2017 National Capital Region 45 33 10 6 3 3 0 81 9 684
2017 Ontario (excluding National Capital Region) 25 45 18 3 9 0 0 70 12 25
2014 National Capital Region 44 33 12 5 3 2 0 78 9 610
2014 Ontario (excluding National Capital Region) 24 59 5 0 5 6 0 89 5 17

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 31 14 9 5 4 0 72 14 685
2020 Ontario (excluding National Capital Region) 39 37 9 5 6 4 0 79 12 37
2020 Quebec (excluding National Capital Region) 31 41 10 0 0 9 10 88 0 10
2019 National Capital Region 35 36 14 8 3 4 0 74 11 810
2019 Ontario (excluding National Capital Region) 33 35 18 9 5 0 0 69 14 32
2018 National Capital Region 33 32 15 10 6 4 1 69 16 625
2017 National Capital Region 34 39 12 8 3 4 0 76 11 684
2017 Ontario (excluding National Capital Region) 28 26 22 3 9 8 4 61 14 24
2014 National Capital Region 34 36 14 9 3 4 0 74 12 610
2014 Ontario (excluding National Capital Region) 25 41 7 16 5 6 0 70 23 17

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 34 13 11 5 1 0 70 17 685
2020 Ontario (excluding National Capital Region) 39 33 5 6 12 4 0 76 19 37
2020 Quebec (excluding National Capital Region) 37 44 10 0 0 0 10 89 0 10
2019 National Capital Region 29 38 13 12 6 2 0 68 18 812
2019 Ontario (excluding National Capital Region) 26 43 11 8 5 7 0 73 14 33
2018 National Capital Region 26 33 15 15 9 2 0 60 24 627
2017 National Capital Region 28 38 12 12 6 3 0 68 19 684
2017 Ontario (excluding National Capital Region) 23 32 11 18 9 7 0 59 28 25
2014 National Capital Region 25 39 15 13 5 2 0 66 19 609
2014 Ontario (excluding National Capital Region) 20 47 12 11 5 6 0 70 17 17

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 29 19 7 2 2 0 71 10 689
2020 Ontario (excluding National Capital Region) 53 26 5 10 6 0 0 79 16 37
2020 Quebec (excluding National Capital Region) 35 45 10 0 0 0 10 89 0 10
2019 National Capital Region 45 26 16 6 3 4 0 73 10 818
2019 Ontario (excluding National Capital Region) 54 33 8 0 2 2 0 89 2 33
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 36 15 7 3 2 0 75 11 684
2020 Ontario (excluding National Capital Region) 36 42 15 0 6 0 0 79 6 36
2020 Quebec (excluding National Capital Region) 8 50 23 0 0 0 19 71 0 10
2019 National Capital Region 36 41 12 7 3 2 0 78 10 820
2019 Ontario (excluding National Capital Region) 26 54 13 3 2 2 0 81 5 33
2018 National Capital Region 32 42 14 8 3 1 0 75 11 622
2017 National Capital Region 38 41 11 5 2 2 0 81 7 685
2017 Ontario (excluding National Capital Region) 22 47 11 20 0 0 0 69 20 25
2014 National Capital Region 38 41 13 5 1 2 0 80 7 610
2014 Ontario (excluding National Capital Region) 30 41 17 5 0 6 0 76 6 17

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 35 16 10 5 4 0 68 16 685
2020 Ontario (excluding National Capital Region) 26 46 7 9 9 4 0 74 18 37
2020 Quebec (excluding National Capital Region) 14 41 17 0 0 18 10 76 0 10
2019 National Capital Region 28 39 15 9 3 4 0 71 13 815
2019 Ontario (excluding National Capital Region) 18 34 29 13 5 2 0 52 18 33

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 30 14 9 5 4 1 71 14 682
2020 Ontario (excluding National Capital Region) 28 29 20 17 0 5 0 60 18 37
2020 Quebec (excluding National Capital Region) 22 33 10 19 8 0 10 60 29 10
2019 National Capital Region 35 32 14 9 5 4 1 71 14 818
2019 Ontario (excluding National Capital Region) 24 44 20 0 5 6 2 73 6 33
2018 National Capital Region 38 33 13 9 4 2 1 73 14 622
2017 National Capital Region 42 32 10 7 2 5 1 79 10 685
2017 Ontario (excluding National Capital Region) 29 41 11 0 7 12 0 79 8 25
2014 National Capital Region 44 34 7 7 3 2 2 81 11 611
2014 Ontario (excluding National Capital Region) 43 37 10 10 0 0 0 80 10 17

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 31 16 6 3 3 0 74 9 685
2020 Ontario (excluding National Capital Region) 44 40 10 6 0 0 0 84 6 37
2020 Quebec (excluding National Capital Region) 71 10 10 0 0 0 10 89 0 10
2019 National Capital Region 38 37 14 6 3 3 0 76 9 819
2019 Ontario (excluding National Capital Region) 23 40 27 3 2 5 0 66 5 33
2018 National Capital Region 40 34 16 7 2 1 0 75 9 621

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 16 22 9 8 12 5 53 21 685
2020 Ontario (excluding National Capital Region) 29 23 8 24 6 10 0 58 33 37
2020 Quebec (excluding National Capital Region) 44 9 27 0 0 10 10 66 0 10
2019 National Capital Region 23 20 20 11 8 12 5 52 24 815
2019 Ontario (excluding National Capital Region) 14 30 35 2 8 5 5 49 12 33
2018 National Capital Region 22 20 18 12 11 12 4 51 27 623
2017 National Capital Region 20 19 19 10 10 16 6 50 26 685
2017 Ontario (excluding National Capital Region) 15 34 7 7 7 27 3 69 20 25
2014 National Capital Region 15 19 19 14 12 14 7 44 33 611
2014 Ontario (excluding National Capital Region) 13 30 23 16 5 7 6 50 24 17

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 30 15 10 6 5 1 67 17 687
2020 Ontario (excluding National Capital Region) 37 32 16 6 6 4 0 71 13 37
2020 Quebec (excluding National Capital Region) 47 34 10 0 0 0 10 89 0 10
2019 National Capital Region 30 33 15 9 8 3 1 66 18 816
2019 Ontario (excluding National Capital Region) 17 38 30 8 5 2 0 56 14 33
2018 National Capital Region 28 33 15 12 7 4 1 64 20 624
2017 National Capital Region 31 33 12 10 7 7 1 69 18 686
2017 Ontario (excluding National Capital Region) 31 35 4 11 3 16 0 79 17 25
2014 National Capital Region 32 35 10 10 8 4 1 71 19 608
2014 Ontario (excluding National Capital Region) 20 42 26 0 7 0 6 65 8 17

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 24 15 16 13 4 2 54 31 687
2020 Ontario (excluding National Capital Region) 28 33 10 14 11 4 0 63 26 36
2020 Quebec (excluding National Capital Region) 35 27 28 0 0 0 10 69 0 10
2019 National Capital Region 23 25 16 15 15 3 3 51 32 817
2019 Ontario (excluding National Capital Region) 11 18 25 25 16 4 0 31 43 33
2018 National Capital Region 22 24 19 14 14 3 3 49 30 627
2017 National Capital Region 25 24 14 16 12 4 5 55 31 684
2017 Ontario (excluding National Capital Region) 34 33 11 4 14 4 0 70 19 25
2014 National Capital Region 19 20 15 18 19 4 4 43 41 611
2014 Ontario (excluding National Capital Region) 0 38 18 5 28 0 11 43 37 17

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 23 12 8 4 0 3 76 12 689
2020 Ontario (excluding National Capital Region) 47 18 23 7 0 0 5 67 8 37
2020 Quebec (excluding National Capital Region) 37 28 8 17 0 0 10 72 19 10
2019 National Capital Region 53 24 13 4 2 0 3 80 7 819
2019 Ontario (excluding National Capital Region) 47 24 14 8 0 5 3 76 9 33

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 20 13 5 2 1 3 79 8 687
2020 Ontario (excluding National Capital Region) 42 24 23 3 2 0 5 70 5 37
2020 Quebec (excluding National Capital Region) 81 10 0 0 0 0 10 100 0 10
2019 National Capital Region 55 23 10 4 3 1 4 82 7 818
2019 Ontario (excluding National Capital Region) 44 29 13 6 0 6 3 80 6 33

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 79 7 4 2 2 3 4 92 4 684
2020 Ontario (excluding National Capital Region) 73 14 5 0 0 0 8 94 0 36
2020 Quebec (excluding National Capital Region) 77 0 0 0 0 0 23 100 0 10
2019 National Capital Region 79 8 3 2 1 3 4 93 4 817
2019 Ontario (excluding National Capital Region) 71 7 11 2 0 3 6 85 3 33

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 78 9 3 0 0 1 7 96 1 680
2020 Ontario (excluding National Capital Region) 74 8 12 0 0 0 7 88 0 37
2020 Quebec (excluding National Capital Region) 77 0 0 0 0 0 23 100 0 10
2019 National Capital Region 83 6 1 0 0 1 8 98 0 809
2019 Ontario (excluding National Capital Region) 59 10 0 3 0 9 19 96 4 33

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 43 11 8 4 2 0 77 12 688
2020 Ontario (excluding National Capital Region) 33 46 12 5 4 0 0 79 9 37
2020 Quebec (excluding National Capital Region) 38 33 19 0 0 0 10 79 0 10
2019 National Capital Region 33 44 13 4 2 3 0 80 7 816
2019 Ontario (excluding National Capital Region) 20 47 14 7 0 12 0 76 8 33
2018 National Capital Region 35 35 18 7 2 2 0 72 9 625
2017 National Capital Region 35 37 14 6 3 4 1 76 9 685
2017 Ontario (excluding National Capital Region) 22 58 8 12 0 0 0 81 12 24

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 34 10 5 3 3 0 82 8 683
2020 Ontario (excluding National Capital Region) 39 44 4 9 3 3 0 85 11 37
2020 Quebec (excluding National Capital Region) 40 41 10 0 0 0 10 89 0 10
2019 National Capital Region 45 38 10 3 2 1 0 85 5 812
2019 Ontario (excluding National Capital Region) 42 32 19 2 0 5 0 78 2 33
2018 National Capital Region 45 38 11 4 2 1 0 84 5 624
2017 National Capital Region 46 38 8 3 1 3 0 87 5 686
2017 Ontario (excluding National Capital Region) 29 56 11 0 0 4 0 88 0 25
2014 National Capital Region 48 34 11 3 2 2 0 84 5 611
2014 Ontario (excluding National Capital Region) 54 35 5 0 0 6 0 95 0 17

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 32 10 5 3 5 0 81 9 685
2020 Ontario (excluding National Capital Region) 43 25 15 5 0 9 4 77 6 37
2020 Quebec (excluding National Capital Region) 58 23 0 0 0 9 10 100 0 10
2019 National Capital Region 47 33 10 4 2 3 0 83 6 815
2019 Ontario (excluding National Capital Region) 42 29 19 2 0 9 0 77 3 33
2018 National Capital Region 45 32 13 4 2 4 0 80 7 624
2017 National Capital Region 43 32 12 3 3 7 0 81 6 684
2017 Ontario (excluding National Capital Region) 37 43 7 4 9 0 0 80 13 25
2014 National Capital Region 43 33 13 4 1 5 1 81 6 611
2014 Ontario (excluding National Capital Region) 54 24 17 0 0 6 0 82 0 17

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 29 14 6 3 8 0 75 9 687
2020 Ontario (excluding National Capital Region) 38 26 16 2 4 14 0 74 7 37
2020 Quebec (excluding National Capital Region) 36 31 0 0 0 23 10 100 0 10

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 24 11 4 3 5 2 81 7 684
2020 Ontario (excluding National Capital Region) 46 39 8 2 0 2 2 89 3 37
2020 Quebec (excluding National Capital Region) 61 29 0 0 0 0 10 100 0 10

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 29 6 4 1 1 0 88 5 687
2020 Ontario (excluding National Capital Region) 58 31 3 5 4 0 0 89 9 37
2020 Quebec (excluding National Capital Region) 71 19 0 0 0 0 10 100 0 10
2019 National Capital Region 59 31 5 3 1 0 0 90 4 819
2019 Ontario (excluding National Capital Region) 51 21 20 5 0 2 0 74 5 33
2018 National Capital Region 57 32 8 2 1 0 0 89 3 625
2017 National Capital Region 59 32 4 4 1 1 0 91 5 683
2017 Ontario (excluding National Capital Region) 58 28 11 3 0 0 0 86 3 25
2014 National Capital Region 60 28 7 3 1 1 0 89 5 611
2014 Ontario (excluding National Capital Region) 50 40 10 0 0 0 0 90 0 17

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 27 12 6 2 1 0 80 8 681
2020 Ontario (excluding National Capital Region) 55 19 11 12 2 0 0 74 15 37
2020 Quebec (excluding National Capital Region) 46 45 0 0 0 0 10 100 0 10
2019 National Capital Region 52 31 10 4 3 0 0 83 7 813
2019 Ontario (excluding National Capital Region) 31 38 23 5 0 2 0 71 5 33
2018 National Capital Region 47 30 13 6 3 1 0 78 9 625
2017 National Capital Region 50 27 14 6 2 1 0 78 8 685
2017 Ontario (excluding National Capital Region) 39 46 8 8 0 0 0 85 8 24
2014 National Capital Region 46 33 12 5 3 1 0 80 8 611
2014 Ontario (excluding National Capital Region) 30 59 10 0 0 0 0 90 0 17

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 29 12 6 2 0 0 80 8 679
2020 Ontario (excluding National Capital Region) 57 19 5 12 2 4 0 79 15 37
2020 Quebec (excluding National Capital Region) 54 37 0 0 0 0 10 100 0 10
2019 National Capital Region 52 34 8 5 2 0 0 85 7 813
2019 Ontario (excluding National Capital Region) 34 30 28 6 0 2 0 66 6 33
2018 National Capital Region 46 33 13 5 2 0 0 79 8 620
2017 National Capital Region 51 30 11 5 2 0 0 82 7 682
2017 Ontario (excluding National Capital Region) 48 44 4 4 0 0 0 92 4 24
2014 National Capital Region 50 31 11 5 2 0 0 81 8 610
2014 Ontario (excluding National Capital Region) 23 62 15 0 0 0 0 85 0 17

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 23 14 10 3 3 0 72 14 687
2020 Ontario (excluding National Capital Region) 59 22 3 11 6 0 0 80 17 37
2020 Quebec (excluding National Capital Region) 31 29 22 0 0 9 10 73 0 10
2019 National Capital Region 49 23 15 7 4 2 1 74 11 819
2019 Ontario (excluding National Capital Region) 28 32 21 9 4 7 0 64 13 32
2018 National Capital Region 44 23 15 11 4 3 1 70 15 625
2017 National Capital Region 43 22 15 11 4 4 2 68 16 684
2017 Ontario (excluding National Capital Region) 25 35 20 0 20 0 0 60 20 25
2014 National Capital Region 42 21 18 10 5 3 0 66 16 610
2014 Ontario (excluding National Capital Region) 30 36 15 7 0 6 5 75 8 17
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 National Capital Region 36 29 35 689
2020 Ontario (excluding National Capital Region) 34 27 40 37
2020 Quebec (excluding National Capital Region) 62 10 28 10
2019 National Capital Region 41 26 34 819
2019 Ontario (excluding National Capital Region) 37 26 37 33
2018 National Capital Region 40 25 35 628
2017 National Capital Region 44 26 29 686
2017 Ontario (excluding National Capital Region) 37 25 38 25
2014 National Capital Region 43 26 30 611
2014 Ontario (excluding National Capital Region) 41 24 35 17

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 National Capital Region 3 20 57 4 4 12 260
2020 Ontario (excluding National Capital Region) 23 18 44 0 8 8 12
2019 National Capital Region 3 20 53 5 11 8 339
2019 Ontario (excluding National Capital Region) 23 19 50 0 0 8 12
2017 National Capital Region 8 19 51 3 13 6 307
2014 National Capital Region 11 17 57 6 9999 9 264
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 9 91 687
2020 Quebec (excluding National Capital Region) 0 100 10
2019 National Capital Region 11 89 817
2018 National Capital Region 9 91 626

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 44 56 58

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 61 39 58

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 58

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 11 89 58

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 58

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 29 71 58

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 32 68 58

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 33 67 58

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 38 62 58

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 20 80 58

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 56 44 58

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 35 65 58

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 58

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 12 88 58

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 41 59 58

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 20 80 58

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 10 90 58

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 45 55 58

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 18 82 58

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 14 86 58

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 16 84 58

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 10 90 58

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 35 65 58

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 21 12 13 5 4 36 10 59 17 688
2020 Ontario (excluding National Capital Region) 18 15 27 0 5 30 5 51 8 37
2020 Quebec (excluding National Capital Region) 8 8 0 0 0 65 19 100 0 10
2019 National Capital Region 21 16 15 8 3 26 10 59 17 817
2019 Ontario (excluding National Capital Region) 18 27 11 12 5 10 17 62 23 33
2018 National Capital Region 23 16 20 3 3 27 8 60 10 627
2017 National Capital Region 19 16 12 3 3 35 13 65 11 685
2017 Ontario (excluding National Capital Region) 16 18 30 3 4 18 11 48 10 25
2014 National Capital Region 17 16 15 4 3 33 11 60 13 611
2014 Ontario (excluding National Capital Region) 24 29 7 5 5 18 11 75 15 17

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 23 14 6 3 13 1 74 10 688
2020 Ontario (excluding National Capital Region) 28 29 21 0 5 17 0 69 6 37
2020 Quebec (excluding National Capital Region) 26 27 10 0 0 28 10 85 0 10
2019 National Capital Region 40 26 15 6 2 10 1 74 9 816
2019 Ontario (excluding National Capital Region) 39 29 16 0 2 11 3 79 3 32
2018 National Capital Region 36 31 16 3 2 10 1 76 6 627
2017 National Capital Region 33 29 14 4 3 16 2 75 7 683
2017 Ontario (excluding National Capital Region) 27 33 14 3 13 7 4 67 18 25
2014 National Capital Region 28 30 14 4 3 17 3 73 9 611
2014 Ontario (excluding National Capital Region) 29 47 0 5 5 13 0 88 12 17
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 6 94 687
2020 Quebec (excluding National Capital Region) 0 100 10
2019 National Capital Region 6 94 818
2018 National Capital Region 5 95 628

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 36 64 38
2019 National Capital Region 27 73 49
2018 National Capital Region 39 61 36

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 71 29 38
2019 National Capital Region 76 24 49
2018 National Capital Region 62 38 36

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 38
2019 National Capital Region 0 100 49
2018 National Capital Region 0 100 36

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 12 88 38
2019 National Capital Region 19 81 49
2018 National Capital Region 16 84 36

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 36

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 35 65 38
2019 National Capital Region 35 65 48
2018 National Capital Region 29 71 35

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 34 66 38
2019 National Capital Region 22 78 48
2018 National Capital Region 23 77 35

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 26 74 38
2019 National Capital Region 15 85 48
2018 National Capital Region 14 86 35

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 22 78 38

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 24 76 38
2019 National Capital Region 44 56 48
2018 National Capital Region 26 74 35

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 32 68 38
2019 National Capital Region 36 64 48
2018 National Capital Region 33 67 35

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 25 75 38
2018 National Capital Region 18 82 35

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 38
2019 National Capital Region 0 100 48
2018 National Capital Region 0 100 35

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 38
2018 National Capital Region 0 100 35

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 17 83 38
2019 National Capital Region 18 82 48

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 23 77 38
2019 National Capital Region 33 67 47
2018 National Capital Region 23 77 36

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 10 90 47
2018 National Capital Region 21 79 36

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 47

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 36

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 11 89 47

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 19 81 36

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 55 45 38
2019 National Capital Region 56 44 47
2018 National Capital Region 44 56 36

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 29 71 36

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 36

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 13 87 36

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 17 83 36

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 16 84 36

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 42 58 36

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 53 47 36

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 21 13 14 3 2 38 8 64 11 687
2020 Ontario (excluding National Capital Region) 19 18 18 2 0 33 8 64 4 37
2020 Quebec (excluding National Capital Region) 22 17 0 0 0 51 10 100 0 10
2019 National Capital Region 23 14 16 3 2 32 10 64 9 814
2019 Ontario (excluding National Capital Region) 21 24 24 0 2 10 18 63 3 33
2018 National Capital Region 24 15 19 1 1 32 7 65 4 626
2017 National Capital Region 17 15 11 2 1 42 12 70 6 683
2017 Ontario (excluding National Capital Region) 24 14 18 0 0 34 11 68 0 25
2014 National Capital Region 16 12 17 1 2 39 13 58 7 611
2014 Ontario (excluding National Capital Region) 19 18 18 0 5 29 11 62 8 17

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 24 16 4 2 14 1 75 7 687
2020 Ontario (excluding National Capital Region) 29 30 16 2 0 22 0 76 3 37
2020 Quebec (excluding National Capital Region) 34 43 0 0 0 14 10 100 0 10
2019 National Capital Region 40 27 14 4 2 13 1 77 7 815
2019 Ontario (excluding National Capital Region) 39 25 18 0 2 12 3 76 3 33
2018 National Capital Region 39 29 16 3 2 11 1 77 5 625
2017 National Capital Region 34 29 12 2 1 18 3 80 4 680
2017 Ontario (excluding National Capital Region) 35 15 22 9 0 15 4 62 11 24
2014 National Capital Region 33 25 16 1 2 19 5 75 4 611
2014 Ontario (excluding National Capital Region) 24 33 16 0 5 11 11 73 6 17

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 0 30 0 15 44 10 0 34 66 13
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 28 20 11 11 0 1 59 22 688
2020 Ontario (excluding National Capital Region) 29 19 20 7 25 0 0 48 32 37
2020 Quebec (excluding National Capital Region) 54 19 0 0 17 0 10 81 19 10

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 30 16 7 5 0 0 73 11 682
2020 Ontario (excluding National Capital Region) 47 31 16 4 2 0 0 78 6 37
2020 Quebec (excluding National Capital Region) 61 10 19 0 0 0 10 79 0 10
2019 National Capital Region 29 31 21 10 9 0 1 60 19 819
2019 Ontario (excluding National Capital Region) 29 30 21 7 8 2 3 62 16 33
2018 National Capital Region 27 33 21 9 8 0 2 61 18 625
2017 National Capital Region 26 29 20 11 10 0 3 57 22 684
2017 Ontario (excluding National Capital Region) 36 14 23 7 13 4 4 54 21 25

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 19 23 27 18 12 0 0 42 31 688
2020 Ontario (excluding National Capital Region) 30 27 25 13 5 0 0 58 18 37
2020 Quebec (excluding National Capital Region) 14 23 19 27 8 0 10 41 39 10
2019 National Capital Region 19 33 26 13 8 0 0 52 21 817
2019 Ontario (excluding National Capital Region) 19 40 25 8 5 0 3 61 14 33
2018 National Capital Region 13 24 33 17 12 0 1 37 29 627
2017 National Capital Region 16 25 31 17 11 0 1 41 28 686
2017 Ontario (excluding National Capital Region) 38 31 15 10 3 0 4 71 14 25

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 28 23 14 8 0 1 54 23 687
2020 Ontario (excluding National Capital Region) 37 23 27 5 8 0 0 60 13 37
2020 Quebec (excluding National Capital Region) 28 28 10 25 0 0 10 61 28 10
2019 National Capital Region 24 34 23 12 6 0 0 59 18 813
2019 Ontario (excluding National Capital Region) 24 44 16 9 2 2 3 72 11 33
2018 National Capital Region 14 30 29 16 11 0 1 44 27 621
2017 National Capital Region 21 27 27 14 9 0 2 48 24 682
2017 Ontario (excluding National Capital Region) 38 34 21 0 7 0 0 72 7 25

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 26 22 14 11 1 1 52 25 686
2020 Ontario (excluding National Capital Region) 36 17 28 14 6 0 0 53 20 36
2019 National Capital Region 26 30 22 13 8 1 1 57 21 817
2019 Ontario (excluding National Capital Region) 25 39 17 12 5 0 3 65 17 33
2018 National Capital Region 17 28 25 14 14 1 1 46 29 626
2017 National Capital Region 22 23 24 18 11 1 2 47 29 684
2017 Ontario (excluding National Capital Region) 45 19 14 7 7 0 7 69 15 25

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 24 18 14 10 0 2 57 24 685
2020 Ontario (excluding National Capital Region) 50 27 10 8 5 0 0 77 13 37
2020 Quebec (excluding National Capital Region) 28 19 19 25 0 0 10 51 27 10
2019 National Capital Region 39 29 16 9 6 0 2 69 15 814
2019 Ontario (excluding National Capital Region) 41 33 10 8 5 0 3 76 14 33
2018 National Capital Region 29 28 21 11 8 0 2 59 20 626
2017 National Capital Region 31 27 20 10 8 1 5 61 18 685
2017 Ontario (excluding National Capital Region) 54 11 25 6 0 0 4 68 7 25

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 26 22 15 12 0 0 51 28 687
2020 Ontario (excluding National Capital Region) 38 18 22 17 5 0 0 56 22 37
2020 Quebec (excluding National Capital Region) 14 19 33 8 17 0 10 36 28 10
2019 National Capital Region 30 30 19 12 8 0 1 61 20 817
2019 Ontario (excluding National Capital Region) 37 34 19 6 2 0 3 73 8 33
2018 National Capital Region 22 29 22 16 11 0 0 52 26 628
2017 National Capital Region 25 27 25 14 8 0 1 52 23 685
2017 Ontario (excluding National Capital Region) 18 31 40 4 0 4 4 53 4 25

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 18 18 10 10 0 9 59 22 688
2020 Ontario (excluding National Capital Region) 39 21 16 5 11 0 7 65 18 36
2020 Quebec (excluding National Capital Region) 46 10 0 8 17 0 19 69 31 10

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 30 16 8 3 0 2 73 11 686
2020 Ontario (excluding National Capital Region) 39 44 8 6 3 0 0 83 9 36
2020 Quebec (excluding National Capital Region) 46 19 17 8 0 0 10 72 9 10
2019 National Capital Region 33 36 20 7 4 0 1 70 10 815
2019 Ontario (excluding National Capital Region) 42 27 11 8 0 6 6 78 9 33
2018 National Capital Region 29 38 22 6 4 0 1 68 10 626
2017 National Capital Region 36 34 17 7 4 0 2 71 11 684
2017 Ontario (excluding National Capital Region) 45 20 24 7 0 4 0 68 7 25

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 32 21 12 5 0 1 62 17 686
2020 Ontario (excluding National Capital Region) 29 43 17 8 0 4 0 75 8 36
2020 Quebec (excluding National Capital Region) 32 23 0 35 0 0 10 61 39 10
2019 National Capital Region 28 34 22 11 3 0 1 63 14 815
2019 Ontario (excluding National Capital Region) 26 41 19 3 2 6 3 74 6 33
2018 National Capital Region 21 35 26 11 6 1 1 56 18 625
2017 National Capital Region 26 33 21 12 6 0 1 60 18 684
2017 Ontario (excluding National Capital Region) 34 34 29 3 0 0 0 68 3 25

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 28 17 10 5 0 1 67 15 681
2020 Ontario (excluding National Capital Region) 43 26 19 3 9 0 0 70 11 36
2020 Quebec (excluding National Capital Region) 46 29 0 16 0 0 10 83 17 10
2019 National Capital Region 35 31 20 9 4 0 1 66 14 816
2019 Ontario (excluding National Capital Region) 42 26 21 3 2 3 3 72 5 33
2018 National Capital Region 32 36 18 9 5 0 1 69 13 625
2017 National Capital Region 35 33 18 8 5 1 2 69 13 685
2017 Ontario (excluding National Capital Region) 31 29 34 6 0 0 0 59 6 25

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 24 13 7 4 1 1 76 11 684
2020 Ontario (excluding National Capital Region) 64 19 3 8 6 0 0 83 14 35
2020 Quebec (excluding National Capital Region) 65 17 8 0 0 0 10 91 0 10
2019 National Capital Region 51 26 13 6 4 0 1 77 10 816
2019 Ontario (excluding National Capital Region) 44 39 12 3 0 0 3 84 3 33

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 29 18 11 6 0 1 65 17 687
2020 Ontario (excluding National Capital Region) 31 27 24 11 6 0 0 58 18 36
2020 Quebec (excluding National Capital Region) 31 40 19 0 0 0 10 79 0 10

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 33 17 8 4 0 1 71 12 687
2020 Ontario (excluding National Capital Region) 49 20 22 6 3 0 0 69 9 36
2020 Quebec (excluding National Capital Region) 49 22 10 10 0 0 10 79 11 10
2019 National Capital Region 41 33 16 6 2 0 1 75 9 815
2019 Ontario (excluding National Capital Region) 45 29 10 10 0 0 6 79 10 33
2018 National Capital Region 35 33 19 9 3 0 0 68 12 619
2017 National Capital Region 38 34 16 6 3 1 2 74 9 683
2017 Ontario (excluding National Capital Region) 41 21 38 0 0 0 0 62 0 25

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 28 12 6 2 1 1 80 8 681
2020 Ontario (excluding National Capital Region) 54 31 10 0 2 0 2 87 3 37
2020 Quebec (excluding National Capital Region) 58 32 0 0 0 0 10 100 0 10
2019 National Capital Region 56 24 11 4 3 0 1 81 7 813
2019 Ontario (excluding National Capital Region) 54 25 5 5 6 0 6 83 12 33
2018 National Capital Region 49 25 14 6 5 0 1 75 11 625
2017 National Capital Region 55 22 12 5 3 0 3 80 8 681
2017 Ontario (excluding National Capital Region) 68 14 11 0 4 0 4 85 4 25

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 31 18 7 3 0 0 73 10 685
2020 Ontario (excluding National Capital Region) 32 38 19 9 2 0 0 70 11 37
2020 Quebec (excluding National Capital Region) 22 45 23 0 0 0 10 74 0 10

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 74 13 5 1 1 0 5 92 2 685
2020 Ontario (excluding National Capital Region) 73 14 8 0 0 0 5 92 0 36
2020 Quebec (excluding National Capital Region) 90 0 0 0 0 0 10 100 0 10
2019 National Capital Region 78 11 4 1 1 0 5 94 2 811
2019 Ontario (excluding National Capital Region) 70 20 0 0 3 0 8 97 3 33
2018 National Capital Region 72 14 6 2 1 0 5 90 3 622

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 82 7 3 2 2 1 3 93 4 685
2020 Ontario (excluding National Capital Region) 85 3 9 0 0 0 3 91 0 35
2020 Quebec (excluding National Capital Region) 90 0 0 0 0 0 10 100 0 10
2019 National Capital Region 75 11 6 3 2 1 3 89 5 815
2019 Ontario (excluding National Capital Region) 68 9 10 10 0 0 3 79 10 32
2018 National Capital Region 79 10 4 2 2 1 3 92 4 625
2017 National Capital Region 77 9 3 3 1 1 5 92 5 684
2017 Ontario (excluding National Capital Region) 82 7 7 0 0 0 4 93 0 25

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 16 5 2 1 0 1 92 3 681
2020 Ontario (excluding National Capital Region) 71 18 6 2 3 0 0 89 5 37
2020 Quebec (excluding National Capital Region) 73 17 0 0 0 0 10 100 0 10
2019 National Capital Region 59 25 9 3 2 0 1 86 5 811
2019 Ontario (excluding National Capital Region) 57 28 0 10 2 0 3 87 13 32
2018 National Capital Region 61 23 9 4 1 0 1 86 5 624
2017 National Capital Region 64 22 8 2 1 0 3 89 3 684
2017 Ontario (excluding National Capital Region) 76 9 4 7 0 4 0 88 8 25

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 72 14 7 3 3 0 1 87 6 686
2020 Ontario (excluding National Capital Region) 69 19 5 2 4 0 0 89 6 37
2020 Quebec (excluding National Capital Region) 73 17 0 0 0 0 10 100 0 10
2019 National Capital Region 65 18 8 4 4 0 1 84 8 810
2019 Ontario (excluding National Capital Region) 57 27 3 8 2 0 3 87 10 32
2018 National Capital Region 65 18 9 4 2 1 2 85 6 624
2017 National Capital Region 68 14 7 5 3 0 3 85 8 685
2017 Ontario (excluding National Capital Region) 74 16 7 0 3 0 0 89 3 25

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 67 8 3 1 0 0 21 95 2 687
2020 Ontario (excluding National Capital Region) 70 12 3 2 3 0 11 92 6 37
2020 Quebec (excluding National Capital Region) 61 8 0 8 0 0 23 90 10 10
2019 National Capital Region 60 11 4 1 0 0 23 93 2 808
2019 Ontario (excluding National Capital Region) 63 9 5 0 0 0 23 94 0 31
2018 National Capital Region 53 12 4 2 1 1 27 91 4 616
2017 National Capital Region 57 11 4 1 1 0 26 92 2 686
2017 Ontario (excluding National Capital Region) 73 0 4 0 0 0 23 95 0 25

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 74 15 6 1 1 0 3 92 2 689
2020 Ontario (excluding National Capital Region) 77 13 8 0 0 0 3 92 0 37
2020 Quebec (excluding National Capital Region) 90 0 0 0 0 0 10 100 0 10
2019 National Capital Region 71 17 6 1 1 0 4 92 2 810
2019 Ontario (excluding National Capital Region) 70 6 18 0 0 0 6 80 0 32
2018 National Capital Region 64 22 7 1 1 1 4 90 2 621
2017 National Capital Region 71 14 6 2 0 0 6 91 2 682
2017 Ontario (excluding National Capital Region) 70 13 7 0 0 0 9 92 0 25

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 74 12 4 3 3 1 3 89 6 687
2020 Ontario (excluding National Capital Region) 54 20 8 10 9 0 0 74 18 37
2020 Quebec (excluding National Capital Region) 77 0 14 0 0 0 10 85 0 10
2019 National Capital Region 74 10 6 4 4 0 2 86 8 811
2019 Ontario (excluding National Capital Region) 62 14 10 0 3 3 8 86 3 32
2018 National Capital Region 75 10 4 3 3 0 4 89 7 624
2017 National Capital Region 72 11 7 3 2 0 5 88 5 686
2017 Ontario (excluding National Capital Region) 63 6 11 7 0 12 0 79 9 25

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 26 13 4 2 1 1 82 5 687
2020 Ontario (excluding National Capital Region) 57 16 20 7 0 0 0 73 7 37
2020 Quebec (excluding National Capital Region) 39 42 10 0 0 0 10 89 0 10
2019 National Capital Region 59 25 10 3 2 0 2 85 5 814
2019 Ontario (excluding National Capital Region) 50 27 9 6 0 0 8 84 6 32
2018 National Capital Region 53 28 12 3 1 0 2 83 5 625
2017 National Capital Region 57 25 9 4 1 1 3 85 5 683
2017 Ontario (excluding National Capital Region) 64 10 26 0 0 0 0 74 0 25

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 40 19 6 3 1 0 71 9 686
2020 Ontario (excluding National Capital Region) 34 34 27 3 3 0 0 68 5 37
2020 Quebec (excluding National Capital Region) 35 45 0 10 0 0 10 89 11 10

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 14 29 35 16 5 0 0 43 21 685
2020 Ontario (excluding National Capital Region) 11 28 51 10 0 0 0 39 10 37
2020 Quebec (excluding National Capital Region) 14 33 27 17 0 0 10 51 19 10
2019 National Capital Region 17 35 35 11 3 0 0 52 14 818
2019 Ontario (excluding National Capital Region) 6 40 46 5 0 0 3 48 5 33
2018 National Capital Region 13 30 36 14 7 0 0 43 21 624
2017 National Capital Region 12 30 37 15 6 0 1 42 21 684
2017 Ontario (excluding National Capital Region) 24 41 25 7 4 0 0 65 11 25

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 11 21 40 20 8 0 0 28 32 687
2020 Ontario (excluding National Capital Region) 9 10 49 30 3 0 0 33 19 37
2020 Quebec (excluding National Capital Region) 8 41 19 9 14 0 10 25 54 10
2019 National Capital Region 6 20 41 25 9 0 0 34 25 813
2019 Ontario (excluding National Capital Region) 3 15 46 27 6 0 3 34 18 33
2018 National Capital Region 10 21 38 21 10 0 0 31 31 613
2017 National Capital Region 5 22 40 23 9 0 1 32 28 684
2017 Ontario (excluding National Capital Region) 0 14 39 18 29 0 0 47 14 25

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 36 12 6 3 2 0 78 9 686
2020 Ontario (excluding National Capital Region) 26 43 16 3 6 5 0 73 9 36
2020 Quebec (excluding National Capital Region) 48 42 0 0 0 0 10 100 0 10
2019 National Capital Region 42 37 13 5 3 2 0 80 7 819
2019 Ontario (excluding National Capital Region) 26 42 20 2 0 5 4 75 3 33
2018 National Capital Region 39 41 12 5 1 2 0 81 7 628
2017 National Capital Region 32 44 12 5 4 3 0 78 9 684
2017 Ontario (excluding National Capital Region) 29 48 15 9 0 0 0 76 9 25

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 30 12 10 5 3 0 72 15 685
2020 Ontario (excluding National Capital Region) 38 36 11 10 0 5 0 78 10 37
2020 Quebec (excluding National Capital Region) 48 28 14 0 0 0 10 85 0 10

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 26 11 11 6 2 0 71 17 688
2020 Ontario (excluding National Capital Region) 33 30 12 16 9 0 0 63 25 37
2020 Quebec (excluding National Capital Region) 53 28 10 0 0 0 10 89 0 10

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 23 12 4 3 3 1 80 7 682
2020 Ontario (excluding National Capital Region) 48 26 15 8 4 0 0 74 11 37
2020 Quebec (excluding National Capital Region) 63 27 0 0 0 0 10 100 0 10

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 30 14 9 5 1 0 72 14 688
2020 Ontario (excluding National Capital Region) 33 43 9 5 10 0 0 77 15 37
2020 Quebec (excluding National Capital Region) 44 19 10 8 0 9 10 79 10 10
2019 National Capital Region 33 36 15 9 4 2 0 71 14 820
2019 Ontario (excluding National Capital Region) 20 38 34 0 5 2 0 60 5 33
2018 National Capital Region 32 36 15 11 5 1 0 68 16 627
2017 National Capital Region 26 37 16 13 5 2 0 64 19 685
2017 Ontario (excluding National Capital Region) 21 57 7 7 8 0 0 78 15 24

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 37 9 8 3 1 0 80 11 688
2020 Ontario (excluding National Capital Region) 45 47 3 3 0 3 0 95 3 36
2020 Quebec (excluding National Capital Region) 40 37 0 0 0 14 10 100 0 10

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 33 11 10 4 1 0 74 15 683
2020 Ontario (excluding National Capital Region) 46 41 8 3 0 3 0 89 3 35
2020 Quebec (excluding National Capital Region) 32 37 8 0 0 14 10 90 0 10

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 36 14 6 4 2 1 75 10 680
2020 Ontario (excluding National Capital Region) 35 41 14 4 3 3 0 79 6 36
2020 Quebec (excluding National Capital Region) 0 45 17 14 0 14 10 59 18 10

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 30 10 4 2 2 2 82 7 687
2020 Ontario (excluding National Capital Region) 58 31 3 4 3 3 0 91 6 36
2020 Quebec (excluding National Capital Region) 42 27 8 0 0 14 10 90 0 10

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 71 18 6 1 1 4 1 92 2 687
2020 Ontario (excluding National Capital Region) 76 14 0 0 0 8 2 100 0 36
2020 Quebec (excluding National Capital Region) 40 19 8 0 0 23 10 88 0 10

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 32 9 6 2 3 1 82 9 687
2020 Ontario (excluding National Capital Region) 52 29 16 0 0 3 0 83 0 37
2020 Quebec (excluding National Capital Region) 27 49 0 0 0 14 10 100 0 10

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 26 8 7 4 1 0 82 11 685
2020 Ontario (excluding National Capital Region) 50 39 0 5 6 0 0 89 11 37
2020 Quebec (excluding National Capital Region) 71 10 10 0 0 0 10 89 0 10

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 26 8 9 3 1 0 80 12 688
2020 Ontario (excluding National Capital Region) 51 32 0 12 5 0 0 83 17 37
2020 Quebec (excluding National Capital Region) 40 29 8 0 0 0 23 90 0 10

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 41 12 11 4 2 1 71 16 180

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 94 6 180

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 23 31 18 14 13 1 1 54 28 171
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 7 93 681
2020 Ontario (excluding National Capital Region) 10 90 37
2020 Quebec (excluding National Capital Region) 10 90 10

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 9 91 685
2020 Ontario (excluding National Capital Region) 2 98 37
2020 Quebec (excluding National Capital Region) 10 90 10
2019 National Capital Region 13 87 815
2019 Ontario (excluding National Capital Region) 17 83 32
2017 National Capital Region 13 87 682
2017 Ontario (excluding National Capital Region) 18 82 25
2014 National Capital Region 11 89 607
2014 Ontario (excluding National Capital Region) 0 100 17

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 34 66 60

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 87 13 60
2019 National Capital Region 88 12 107
2017 National Capital Region 87 13 89
2014 National Capital Region 80 20 67

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 31 9 12 2 4 0 76 14 51
2019 National Capital Region 55 30 7 3 2 2 0 87 6 91
2017 National Capital Region 62 29 4 4 1 0 0 91 5 76
2014 National Capital Region 72 23 0 5 0 0 0 95 5 53

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 28 9 3 1 3 4 86 5 687
2020 Ontario (excluding National Capital Region) 59 24 6 9 0 0 2 85 9 37
2020 Quebec (excluding National Capital Region) 54 37 0 0 0 0 10 100 0 10
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 55 19 2 69 31 689
2020 Ontario (excluding National Capital Region) 21 53 21 5 71 29 37
2020 Quebec (excluding National Capital Region) 10 55 25 10 85 15 10

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 42 58 173

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 19 21 15 18 21 2 3 43 41 173

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 11 15 19 22 31 1 2 27 54 174

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 19 12 6 6 1 9 72 14 689
2020 Ontario (excluding National Capital Region) 30 20 13 12 3 3 20 64 19 37
2020 Quebec (excluding National Capital Region) 31 23 8 10 0 0 28 76 13 10
2019 National Capital Region 43 20 14 8 8 1 6 67 17 802
2019 Ontario (excluding National Capital Region) 45 27 10 6 2 5 6 80 9 33
2018 National Capital Region 45 19 16 8 7 1 5 68 16 623
Date modified: