2020 Public Service Employee Survey Results for Privy Council Office by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	26	26	0	0	6	72	0	15
2020	Communications or public affairs	43	40	5	11	2	0	83	13	89
2020	Access to information and privacy	29	58	4	9	0	0	87	9	25
2020	Security	42	36	5	14	3	0	78	16	38
2020	Administration and operations	50	39	2	7	2	0	89	9	123
2020	Human resources	54	42	2	3	0	0	95	3	65
2020	Financial management	59	23	2	8	8	0	81	16	43
2020	Information management	58	31	3	3	0	5	93	3	28
2020	Information technology	49	34	5	9	2	0	83	12	41
2020	Data sciences	48	26	3	20	3	0	74	23	29
2020	Policy	14	58	4	20	4	0	72	23	162
2020	Project management	45	33	21	0	0	0	79	0	10
2020	None of the above	35	38	0	25	2	0	72	28	56

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	25	13	0	0	6	6	86	0	15
2020	Communications or public affairs	79	15	3	1	0	1	0	95	1	89
2020	Access to information and privacy	82	11	0	4	0	4	0	96	4	25
2020	Security	78	10	8	4	0	0	0	89	4	38
2020	Administration and operations	77	15	6	0	2	1	0	93	2	123
2020	Human resources	84	12	0	4	0	0	0	96	4	65
2020	Financial management	79	8	5	3	2	2	0	89	5	43
2020	Information management	79	17	0	0	3	0	0	97	3	28
2020	Information technology	78	19	0	0	2	0	0	98	2	41
2020	Data sciences	87	7	0	0	3	3	0	97	3	29
2020	Policy	71	17	6	3	2	2	0	89	5	159
2020	Project management	80	0	20	0	0	0	0	80	0	10
2020	None of the above	74	12	7	3	4	0	0	86	7	56
2017	Communications or public affairs	74	19	4	2	0	0	1	94	2	71
2017	Access to information and privacy	72	24	0	4	0	0	0	96	4	25
2017	Security	71	25	5	0	0	0	0	95	0	40
2017	Legal services	36	44	0	20	0	0	0	80	20	12
2017	Administration and operations	69	20	3	4	2	1	1	90	6	117
2017	Human resources	77	16	4	4	0	0	0	93	4	56
2017	Financial management	59	33	0	6	3	0	0	91	9	32
2017	Information management	72	10	11	7	0	0	0	82	7	28
2017	Information technology	52	37	5	0	0	0	5	94	0	36
2017	Policy	78	13	7	1	0	1	0	92	1	158
2017	None of the above	62	31	1	0	4	1	0	94	4	71
2014	Client contact centre	37	56	7	0	0	0	0	93	0	13
2014	Communications or public affairs	73	20	0	3	1	2	0	95	5	63
2014	Access to information and privacy	78	22	0	0	0	0	0	100	0	19
2014	Security	60	21	15	4	0	0	0	81	4	42
2014	Legal services	55	40	4	0	0	0	0	96	0	21
2014	Administration and operations	77	19	3	1	1	0	0	95	2	110
2014	Human resources	82	16	2	0	0	0	0	98	0	50
2014	Financial management	60	31	4	4	0	0	0	91	4	21
2014	Information management	68	22	3	3	0	3	0	93	3	28
2014	Information technology	58	34	3	5	0	0	0	92	5	38
2014	Other services to the public	60	20	9	10	0	0	0	80	10	19
2014	None of the above	70	21	3	5	1	0	0	91	6	167

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	43	6	0	0	0	11	94	0	15
2020	Communications or public affairs	38	39	6	14	3	0	1	77	17	89
2020	Access to information and privacy	34	62	4	0	0	0	0	96	0	25
2020	Security	45	36	5	11	3	0	0	81	14	38
2020	Administration and operations	46	35	6	9	4	0	0	81	12	122
2020	Human resources	49	35	12	3	1	0	0	84	4	65
2020	Financial management	60	22	2	7	9	0	0	81	16	43
2020	Information management	48	44	0	3	5	0	0	92	8	28
2020	Information technology	55	30	0	7	5	0	2	87	13	41
2020	Data sciences	48	39	0	7	3	0	3	90	10	29
2020	Policy	19	48	9	17	6	0	1	68	23	161
2020	Project management	51	49	0	0	0	0	0	100	0	10
2020	None of the above	41	29	11	8	11	0	0	71	19	56
2019	Client contact centre	59	31	0	11	0	0	0	89	11	12
2019	Communications or public affairs	43	31	6	12	7	0	0	75	19	104
2019	Access to information and privacy	50	39	6	2	3	0	0	89	5	31
2019	Security	28	38	7	19	9	0	0	66	27	44
2019	Legal services	29	24	12	18	18	0	0	53	35	17
2019	Administration and operations	45	34	9	8	4	0	0	79	12	123
2019	Human resources	53	28	6	12	2	0	0	80	13	60
2019	Financial management	48	36	2	15	0	0	0	84	15	43
2019	Information management	23	50	6	11	10	0	0	73	21	23
2019	Information technology	48	40	8	3	2	0	0	87	5	59
2019	Data sciences	19	63	0	17	0	0	0	83	17	11
2019	Policy	37	37	6	15	5	0	0	74	20	188
2019	Project management	52	25	0	23	0	0	0	77	23	12
2019	Other services to the public	68	23	8	0	0	0	0	92	0	12
2019	None of the above	44	44	6	1	4	0	0	88	5	65
2017	Communications or public affairs	37	38	3	9	13	0	0	75	22	71
2017	Access to information and privacy	54	33	10	3	0	0	0	87	3	25
2017	Security	44	29	9	12	5	0	0	74	17	40
2017	Legal services	29	50	0	14	8	0	0	78	22	12
2017	Administration and operations	46	40	6	5	3	0	0	86	8	117
2017	Human resources	48	43	0	7	0	0	2	93	7	56
2017	Financial management	17	40	21	6	15	0	0	58	21	32
2017	Information management	49	17	4	22	7	0	0	67	30	27
2017	Information technology	31	46	5	11	8	0	0	76	18	37
2017	Policy	26	39	8	17	11	1	0	65	27	160
2017	None of the above	38	40	6	10	5	1	0	78	16	71
2014	Client contact centre	35	65	0	0	0	0	0	100	0	13
2014	Communications or public affairs	55	28	3	12	1	0	0	83	13	63
2014	Access to information and privacy	59	36	0	0	6	0	0	94	6	19
2014	Security	44	39	4	10	3	0	0	83	13	42
2014	Legal services	53	28	14	5	0	0	0	81	5	21
2014	Administration and operations	56	30	6	5	2	1	0	87	6	110
2014	Human resources	58	28	6	8	0	0	0	86	8	50
2014	Financial management	68	27	4	0	0	0	0	96	0	21
2014	Information management	55	42	3	0	0	0	0	97	0	27
2014	Information technology	47	29	11	8	5	0	0	76	13	38
2014	Other services to the public	64	25	5	0	6	0	0	89	6	19
2014	None of the above	55	30	6	7	2	0	0	85	10	167

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	45	13	0	0	0	6	87	0	15
2020	Communications or public affairs	45	29	13	10	1	0	1	75	11	89
2020	Access to information and privacy	29	47	17	7	0	0	0	76	7	25
2020	Security	39	27	12	14	8	0	0	66	22	37
2020	Administration and operations	41	32	12	9	3	1	2	76	12	122
2020	Human resources	48	35	11	5	0	2	0	84	5	64
2020	Financial management	43	40	9	6	2	0	0	83	8	43
2020	Information management	54	36	7	3	0	0	0	90	3	28
2020	Information technology	46	20	11	16	8	0	0	66	23	41
2020	Data sciences	44	31	7	15	3	0	0	75	18	29
2020	Policy	20	38	20	16	3	1	2	59	20	161
2020	Project management	45	31	14	10	0	0	0	76	10	10
2020	None of the above	27	31	21	14	4	0	3	60	19	55
2019	Client contact centre	34	14	28	17	7	0	0	48	24	12
2019	Communications or public affairs	42	39	5	6	3	2	3	85	9	103
2019	Access to information and privacy	33	58	3	3	3	0	0	91	6	29
2019	Security	17	37	31	14	2	0	0	53	16	44
2019	Legal services	18	41	0	35	6	0	0	59	41	17
2019	Administration and operations	30	40	16	12	2	0	0	71	14	124
2019	Human resources	28	37	13	18	3	0	0	65	21	60
2019	Financial management	36	43	12	8	2	0	0	78	10	41
2019	Information management	44	37	0	8	11	0	0	82	18	23
2019	Information technology	43	37	12	4	3	0	0	81	7	58
2019	Data sciences	26	37	19	17	0	0	0	63	17	11
2019	Policy	34	40	14	9	3	0	1	74	12	185
2019	Project management	16	34	16	34	0	0	0	50	34	12
2019	Other services to the public	68	23	8	0	0	0	0	92	0	12
2019	None of the above	32	42	8	13	6	0	0	73	18	65
2018	Communications or public affairs	46	40	7	1	1	1	3	90	2	78
2018	Access to information and privacy	50	41	0	9	0	0	0	91	9	22
2018	Security	25	32	14	14	9	0	5	61	24	37
2018	Legal services	47	30	23	0	0	0	0	77	0	13
2018	Administration and operations	25	46	10	12	4	1	2	73	17	93
2018	Human resources	20	42	12	22	2	0	2	63	24	55
2018	Financial management	23	36	16	25	0	0	0	59	25	25
2018	Information management	43	36	7	4	6	0	4	83	10	26
2018	Information technology	25	51	10	9	0	0	4	79	10	31
2018	Policy	23	48	11	13	5	0	1	72	17	150
2018	Project management	22	40	14	8	16	0	0	62	24	13
2018	Other services to the public	59	21	0	19	0	0	0	81	19	13
2018	None of the above	28	37	13	16	6	0	0	65	22	47
2017	Communications or public affairs	47	41	7	2	1	0	0	89	4	71
2017	Access to information and privacy	61	25	8	7	0	0	0	86	7	25
2017	Security	18	31	17	16	12	0	5	52	30	40
2017	Legal services	22	63	7	8	0	0	0	85	8	12
2017	Administration and operations	41	32	14	8	2	1	2	75	11	117
2017	Human resources	32	34	9	23	2	0	0	66	25	56
2017	Financial management	25	48	12	3	11	0	0	73	14	32
2017	Information management	48	27	7	14	3	0	0	75	18	28
2017	Information technology	30	29	21	13	2	3	3	62	16	37
2017	Policy	23	39	21	13	3	0	1	63	16	160
2017	None of the above	26	33	19	13	10	0	0	59	23	71
2014	Client contact centre	62	31	7	0	0	0	0	93	0	13
2014	Communications or public affairs	52	36	2	6	5	0	0	87	11	63
2014	Access to information and privacy	42	31	16	11	0	0	0	73	11	19
2014	Security	19	65	7	9	0	0	0	84	9	42
2014	Legal services	42	40	5	13	0	0	0	82	13	21
2014	Administration and operations	35	42	14	7	1	1	0	78	8	110
2014	Human resources	38	43	12	4	0	0	2	83	4	50
2014	Financial management	44	47	9	0	0	0	0	91	0	21
2014	Information management	44	30	7	16	3	0	0	74	19	28
2014	Information technology	19	37	21	10	10	0	3	57	21	38
2014	Other services to the public	37	36	13	14	0	0	0	73	14	19
2014	None of the above	25	42	11	14	7	1	1	68	20	167

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	28	14	0	0	0	12	84	0	14
2020	Communications or public affairs	47	31	13	7	0	0	1	79	8	89
2020	Access to information and privacy	35	52	8	0	0	0	4	92	0	23
2020	Security	52	23	14	3	8	0	0	75	11	36
2020	Administration and operations	55	32	6	5	2	0	0	87	7	123
2020	Human resources	62	24	8	5	1	0	0	86	6	65
2020	Financial management	61	24	3	4	8	0	0	85	12	43
2020	Information management	61	33	0	7	0	0	0	93	7	28
2020	Information technology	53	16	9	16	6	0	0	69	22	40
2020	Data sciences	52	29	3	15	0	0	0	82	15	29
2020	Policy	32	36	11	14	5	1	1	69	19	160
2020	None of the above	35	34	11	11	8	0	0	70	19	55
2019	Client contact centre	59	31	11	0	0	0	0	89	0	12
2019	Communications or public affairs	62	30	5	2	1	0	0	93	3	104
2019	Access to information and privacy	59	33	2	6	0	0	0	92	6	31
2019	Security	46	35	8	7	4	0	0	81	11	45
2019	Legal services	38	25	19	13	6	0	0	63	19	16
2019	Administration and operations	46	41	8	4	0	1	0	88	4	123
2019	Human resources	54	35	5	3	2	2	0	90	5	60
2019	Financial management	54	40	2	4	0	0	0	94	4	43
2019	Information management	40	44	0	6	8	3	0	86	14	23
2019	Information technology	57	25	8	5	5	0	0	82	10	59
2019	Data sciences	45	29	0	26	0	0	0	74	26	11
2019	Policy	52	35	9	3	2	0	0	87	4	184
2019	Project management	51	41	7	0	0	0	0	93	0	12
2019	Other services to the public	71	29	0	0	0	0	0	100	0	12
2019	None of the above	55	22	11	10	1	0	0	77	12	65
2017	Communications or public affairs	58	32	3	7	0	0	0	90	7	70
2017	Access to information and privacy	65	28	0	7	0	0	0	93	7	25
2017	Security	40	41	15	2	3	0	0	81	4	40
2017	Legal services	55	45	0	0	0	0	0	100	0	12
2017	Administration and operations	57	29	11	2	1	0	0	87	3	117
2017	Human resources	50	43	2	2	3	0	0	93	5	56
2017	Financial management	46	33	9	6	6	0	0	79	12	32
2017	Information management	80	10	3	7	0	0	0	90	7	28
2017	Information technology	40	39	13	5	3	0	0	79	8	37
2017	Policy	48	32	9	10	1	1	0	81	11	160
2017	None of the above	47	27	14	7	5	0	0	74	12	71
2014	Client contact centre	21	65	14	0	0	0	0	86	0	13
2014	Communications or public affairs	55	33	6	5	0	0	2	89	5	63
2014	Access to information and privacy	53	41	6	0	0	0	0	94	0	19
2014	Security	48	39	5	6	2	0	0	87	8	42
2014	Legal services	44	37	10	9	0	0	0	81	9	21
2014	Administration and operations	53	39	6	2	1	0	0	91	3	110
2014	Human resources	68	28	2	0	2	0	0	96	2	50
2014	Financial management	62	38	0	0	0	0	0	100	0	21
2014	Information management	57	37	7	0	0	0	0	93	0	28
2014	Information technology	37	39	10	11	0	0	3	78	11	38
2014	Other services to the public	51	36	14	0	0	0	0	86	0	18
2014	None of the above	51	35	6	8	0	0	1	87	8	167

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	14	13	6	0	0	12	79	7	15
2020	Communications or public affairs	47	28	9	10	4	2	0	77	14	89
2020	Access to information and privacy	25	38	19	15	4	0	0	63	19	25
2020	Security	59	24	5	6	2	0	3	86	9	38
2020	Administration and operations	49	27	12	10	3	0	0	75	12	123
2020	Human resources	62	27	8	3	1	0	0	88	4	65
2020	Financial management	65	13	6	4	9	3	0	80	14	43
2020	Information management	67	30	0	3	0	0	0	97	3	28
2020	Information technology	29	33	10	18	11	0	0	62	29	41
2020	Data sciences	70	16	5	4	6	0	0	85	10	29
2020	Policy	24	29	11	20	15	0	0	53	36	160
2020	Project management	43	39	8	10	0	0	0	82	10	10
2020	None of the above	28	36	14	9	12	0	0	64	22	56
2019	Client contact centre	48	31	0	21	0	0	0	79	21	12
2019	Communications or public affairs	54	26	10	8	2	0	0	80	10	104
2019	Access to information and privacy	65	20	10	6	0	0	0	85	6	31
2019	Security	44	34	11	8	2	0	0	78	10	45
2019	Legal services	41	24	6	24	6	0	0	65	29	17
2019	Administration and operations	48	28	14	7	2	0	1	77	10	124
2019	Human resources	45	34	7	12	0	0	2	81	12	59
2019	Financial management	52	31	9	5	2	0	0	83	8	42
2019	Information management	64	13	7	15	0	0	0	78	15	23
2019	Information technology	58	25	5	5	7	0	0	83	12	59
2019	Data sciences	28	46	9	0	17	0	0	74	17	11
2019	Policy	36	40	10	9	5	0	0	76	14	188
2019	Project management	34	36	7	24	0	0	0	69	24	12
2019	Other services to the public	68	23	0	0	8	0	0	92	8	12
2019	None of the above	37	36	16	7	4	0	0	73	11	65
2018	Communications or public affairs	54	33	4	8	1	0	0	87	10	77
2018	Access to information and privacy	76	19	5	0	0	0	0	95	0	22
2018	Security	48	25	20	7	0	0	0	73	7	36
2018	Legal services	23	39	8	16	14	0	0	62	30	13
2018	Administration and operations	41	37	6	8	7	0	1	79	15	93
2018	Human resources	53	31	5	4	6	0	2	85	9	55
2018	Financial management	31	28	14	7	20	0	0	58	27	25
2018	Information management	48	21	13	8	6	0	3	72	15	26
2018	Information technology	39	41	10	7	3	0	0	80	10	32
2018	Policy	32	34	12	19	2	1	0	67	21	150
2018	Project management	59	24	0	0	17	0	0	83	17	12
2018	Other services to the public	59	35	0	5	0	0	0	95	5	13
2018	None of the above	34	28	14	17	6	1	0	63	23	48
2017	Communications or public affairs	43	27	8	16	5	0	1	71	21	71
2017	Access to information and privacy	65	28	3	4	0	0	0	93	4	25
2017	Security	32	32	14	15	7	0	0	64	22	40
2017	Legal services	21	30	14	28	8	0	0	50	36	12
2017	Administration and operations	44	35	7	10	3	0	2	80	13	117
2017	Human resources	38	47	10	5	0	0	0	84	5	56
2017	Financial management	34	27	24	12	3	0	0	61	15	32
2017	Information management	48	22	14	6	10	0	0	69	16	28
2017	Information technology	43	40	5	4	5	0	3	85	10	37
2017	Policy	29	33	10	20	8	0	0	62	28	160
2017	None of the above	26	31	16	18	7	1	0	58	25	71
2014	Client contact centre	32	21	40	7	0	0	0	53	7	13
2014	Communications or public affairs	37	33	13	14	3	0	0	70	17	63
2014	Access to information and privacy	35	55	0	5	0	6	0	95	5	19
2014	Security	37	42	12	2	7	0	0	79	9	42
2014	Legal services	30	33	14	19	4	0	0	63	23	21
2014	Administration and operations	46	34	11	5	3	0	2	81	8	110
2014	Human resources	44	36	4	10	4	2	0	82	14	50
2014	Financial management	62	9	25	4	0	0	0	71	4	21
2014	Information management	36	28	18	8	11	0	0	64	18	28
2014	Information technology	26	34	18	16	0	3	3	64	17	38
2014	Other services to the public	33	36	22	4	4	0	0	69	9	19
2014	None of the above	29	37	12	15	7	0	0	66	22	167

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	40	14	0	0	0	6	85	0	15
2020	Communications or public affairs	52	32	7	6	3	0	0	84	9	89
2020	Access to information and privacy	22	26	17	19	17	0	0	48	35	25
2020	Security	63	26	9	2	0	0	0	89	2	38
2020	Administration and operations	39	39	13	7	2	0	0	78	9	122
2020	Human resources	48	41	3	5	3	0	0	89	8	65
2020	Financial management	35	41	10	6	8	0	0	75	15	43
2020	Information management	53	35	8	3	0	0	0	88	3	28
2020	Information technology	36	44	10	5	5	0	0	80	10	41
2020	Data sciences	67	26	3	0	0	3	0	97	0	29
2020	Policy	43	43	6	7	1	0	0	86	8	162
2020	Project management	59	31	0	10	0	0	0	90	10	10
2020	None of the above	47	22	14	7	11	0	0	69	18	56
2019	Client contact centre	42	34	11	7	7	0	0	76	13	12
2019	Communications or public affairs	56	35	6	1	3	0	0	91	4	104
2019	Access to information and privacy	35	36	6	23	0	0	0	71	23	31
2019	Security	63	24	7	4	2	0	0	87	6	45
2019	Legal services	65	29	0	6	0	0	0	94	6	17
2019	Administration and operations	46	37	14	4	0	0	0	82	4	124
2019	Human resources	33	44	11	10	2	0	0	76	12	60
2019	Financial management	50	27	15	5	2	0	0	77	7	43
2019	Information management	47	38	4	8	4	0	0	85	11	23
2019	Information technology	52	32	13	2	2	0	0	84	3	59
2019	Data sciences	46	37	0	9	9	0	0	83	17	11
2019	Policy	57	32	5	5	1	0	0	89	6	188
2019	Project management	60	33	7	0	0	0	0	93	0	12
2019	Other services to the public	53	17	23	7	0	0	0	70	7	12
2019	None of the above	45	43	11	2	0	0	0	88	2	65
2018	Communications or public affairs	61	33	3	3	0	0	0	94	3	78
2018	Access to information and privacy	41	31	14	15	0	0	0	72	15	22
2018	Security	39	45	9	2	5	0	0	84	7	36
2018	Legal services	75	17	8	0	0	0	0	92	0	12
2018	Administration and operations	41	43	9	7	0	0	0	84	7	93
2018	Human resources	41	38	6	9	4	0	2	81	13	55
2018	Financial management	29	33	19	15	4	0	0	62	19	24
2018	Information management	51	24	12	7	6	0	0	75	13	26
2018	Information technology	40	43	15	3	0	0	0	82	3	32
2018	Policy	44	48	2	5	1	0	0	92	6	148
2018	Project management	54	46	0	0	0	0	0	100	0	12
2018	Other services to the public	54	41	5	0	0	0	0	95	0	13
2018	None of the above	33	53	8	4	2	0	0	86	5	48
2017	Communications or public affairs	54	40	2	2	1	0	0	95	4	71
2017	Access to information and privacy	54	39	4	3	0	0	0	93	3	25
2017	Security	54	36	10	0	0	0	0	90	0	40
2017	Legal services	62	38	0	0	0	0	0	100	0	12
2017	Administration and operations	42	42	7	6	3	0	0	84	9	117
2017	Human resources	32	40	11	8	8	0	0	72	17	56
2017	Financial management	55	43	3	0	0	0	0	97	0	32
2017	Information management	45	32	7	13	3	0	0	76	17	28
2017	Information technology	36	42	14	3	3	0	3	80	5	37
2017	Policy	47	40	9	3	0	0	0	88	3	160
2017	None of the above	46	36	11	5	3	0	0	81	7	71
2014	Client contact centre	37	40	23	0	0	0	0	77	0	13
2014	Communications or public affairs	46	32	12	6	3	0	0	79	10	63
2014	Access to information and privacy	47	41	0	12	0	0	0	88	12	19
2014	Security	60	28	8	2	2	0	0	88	4	42
2014	Legal services	44	46	0	9	0	0	0	91	9	21
2014	Administration and operations	31	44	11	13	1	0	0	75	14	110
2014	Human resources	49	29	16	4	0	2	0	80	4	50
2014	Financial management	49	47	4	0	0	0	0	96	0	21
2014	Information management	36	43	7	4	10	0	0	80	14	28
2014	Information technology	31	45	2	14	8	0	0	76	22	38
2014	Other services to the public	48	34	18	0	0	0	0	82	0	19
2014	None of the above	45	40	4	6	5	0	0	85	10	167

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	20	26	14	0	0	6	57	15	15
2020	Communications or public affairs	50	29	9	10	2	0	0	78	13	89
2020	Access to information and privacy	33	20	26	11	9	0	0	53	20	25
2020	Security	42	27	17	9	5	0	0	69	14	38
2020	Administration and operations	41	27	16	10	4	0	2	70	14	122
2020	Human resources	57	34	6	1	2	0	0	91	3	64
2020	Financial management	42	38	7	9	3	0	0	80	12	43
2020	Information management	46	44	10	0	0	0	0	90	0	28
2020	Information technology	28	35	18	9	10	0	0	63	19	41
2020	Data sciences	56	26	12	3	0	3	0	84	3	29
2020	Policy	40	35	8	13	4	0	0	75	17	162
2020	Project management	55	20	26	0	0	0	0	74	0	10
2020	None of the above	30	37	12	12	8	0	0	67	21	56
2019	Client contact centre	52	34	0	7	7	0	0	87	13	12
2019	Communications or public affairs	46	35	9	6	4	0	0	81	10	104
2019	Access to information and privacy	44	21	15	6	11	0	3	67	18	31
2019	Security	36	39	14	2	8	0	0	75	11	45
2019	Legal services	29	35	18	12	6	0	0	65	18	17
2019	Administration and operations	42	34	15	6	3	0	0	76	9	124
2019	Human resources	34	35	17	10	3	0	0	70	14	60
2019	Financial management	32	46	16	2	2	2	0	80	4	43
2019	Information management	43	29	7	13	7	0	0	72	20	23
2019	Information technology	33	45	12	6	5	0	0	78	10	59
2019	Data sciences	37	46	0	9	9	0	0	83	17	11
2019	Policy	39	38	8	14	1	0	0	77	15	188
2019	Project management	48	17	18	16	0	0	0	65	16	12
2019	Other services to the public	52	25	15	8	0	0	0	77	8	12
2019	None of the above	37	37	14	9	3	0	0	74	12	65
2018	Communications or public affairs	55	28	12	2	2	0	1	84	5	78
2018	Access to information and privacy	51	39	5	6	0	0	0	90	6	22
2018	Security	34	25	12	15	14	0	0	60	28	37
2018	Legal services	54	23	8	14	0	0	0	78	14	13
2018	Administration and operations	41	40	8	8	3	1	0	81	11	93
2018	Human resources	31	38	6	11	11	2	2	71	23	55
2018	Financial management	31	10	36	19	4	0	0	42	22	25
2018	Information management	38	27	16	13	6	0	0	66	19	26
2018	Information technology	18	40	23	13	6	0	0	58	19	32
2018	Policy	33	48	8	6	4	1	0	81	10	148
2018	Project management	55	29	0	16	0	0	0	84	16	12
2018	Other services to the public	48	41	5	6	0	0	0	88	6	13
2018	None of the above	32	42	14	9	3	0	0	74	12	48
2017	Communications or public affairs	46	31	5	15	2	0	0	78	17	71
2017	Access to information and privacy	54	36	4	6	0	0	0	90	6	25
2017	Security	36	37	17	2	7	0	0	74	10	40
2017	Legal services	55	37	8	0	0	0	0	92	0	12
2017	Administration and operations	43	32	13	7	4	0	1	75	11	117
2017	Human resources	40	34	11	11	5	0	0	73	15	56
2017	Financial management	27	42	12	6	6	0	7	74	13	32
2017	Information management	52	16	4	14	14	0	0	68	28	28
2017	Information technology	13	52	17	8	8	0	3	67	16	37
2017	Policy	38	38	14	7	3	1	0	76	10	160
2017	None of the above	31	37	13	12	7	0	0	67	20	71
2014	Client contact centre	21	39	33	0	7	0	0	60	7	13
2014	Communications or public affairs	49	36	4	3	7	0	0	85	10	63
2014	Access to information and privacy	41	48	0	6	0	6	0	94	6	19
2014	Security	50	28	9	12	2	0	0	77	14	42
2014	Legal services	38	35	0	18	9	0	0	73	27	21
2014	Administration and operations	29	36	20	11	2	1	0	66	14	110
2014	Human resources	36	44	8	8	4	0	0	80	12	50
2014	Financial management	49	24	23	0	4	0	0	73	4	21
2014	Information management	28	37	12	10	13	0	0	65	23	28
2014	Information technology	29	26	16	14	16	0	0	55	30	38
2014	Other services to the public	36	36	12	11	4	0	0	72	16	19
2014	None of the above	29	37	16	12	6	0	0	66	18	167

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	54	0	0	0	0	6	100	0	14
2020	Communications or public affairs	48	35	9	7	1	0	0	82	9	87
2020	Access to information and privacy	32	49	7	11	0	0	0	81	11	25
2020	Security	50	22	20	3	5	0	0	72	8	38
2020	Administration and operations	43	32	14	7	4	0	0	75	11	121
2020	Human resources	55	32	10	3	0	0	0	87	3	63
2020	Financial management	42	32	8	12	5	0	0	74	18	43
2020	Information management	48	38	3	11	0	0	0	86	11	28
2020	Information technology	23	42	8	17	10	0	0	65	27	41
2020	Data sciences	44	43	10	3	0	0	0	86	3	29
2020	Policy	27	42	13	14	3	0	0	70	18	161
2020	Project management	37	43	20	0	0	0	0	80	0	10
2020	None of the above	37	26	16	15	7	0	0	62	22	56
2019	Client contact centre	41	52	0	0	7	0	0	93	7	12
2019	Communications or public affairs	45	38	11	6	0	0	0	83	6	102
2019	Access to information and privacy	49	28	21	2	0	0	0	77	2	31
2019	Security	29	35	17	13	6	0	0	64	19	45
2019	Legal services	29	35	24	12	0	0	0	65	12	17
2019	Administration and operations	40	42	11	5	2	0	0	82	6	123
2019	Human resources	32	42	9	12	5	0	0	74	17	59
2019	Financial management	46	35	7	10	2	0	0	81	12	43
2019	Information management	31	40	11	8	11	0	0	71	18	23
2019	Information technology	38	40	11	8	3	0	0	78	11	59
2019	Data sciences	38	19	24	10	10	0	0	57	19	10
2019	Policy	31	38	14	15	2	0	0	69	17	187
2019	Project management	32	51	0	16	0	0	0	84	16	12
2019	Other services to the public	68	17	15	0	0	0	0	85	0	12
2019	None of the above	35	39	17	6	3	0	0	74	9	65
2018	Communications or public affairs	52	40	7	1	0	0	0	92	1	78
2018	Access to information and privacy	65	35	0	0	0	0	0	100	0	22
2018	Security	35	30	14	10	12	0	0	65	21	36
2018	Legal services	16	53	16	8	8	0	0	69	16	13
2018	Administration and operations	42	39	8	6	4	1	0	82	10	93
2018	Human resources	26	54	8	7	5	0	0	80	12	55
2018	Financial management	24	32	16	16	11	0	0	56	28	25
2018	Information management	43	18	10	14	15	0	0	61	29	26
2018	Information technology	24	37	33	6	0	0	0	61	6	32
2018	Policy	25	50	7	14	4	0	0	75	18	150
2018	Project management	23	54	7	16	0	0	0	77	16	12
2018	Other services to the public	70	18	6	5	0	0	0	88	5	13
2018	None of the above	33	36	20	7	4	0	0	69	11	47
2017	Communications or public affairs	44	39	6	8	2	0	0	83	11	71
2017	Access to information and privacy	66	28	6	0	0	0	0	94	0	25
2017	Security	23	55	12	7	3	0	0	78	10	40
2017	Legal services	7	62	7	24	0	0	0	69	24	12
2017	Administration and operations	34	46	10	6	4	0	0	81	9	117
2017	Human resources	28	43	13	11	5	0	0	71	16	56
2017	Financial management	21	62	6	3	9	0	0	82	12	32
2017	Information management	41	18	11	17	14	0	0	58	31	28
2017	Information technology	10	51	21	13	3	3	0	63	16	37
2017	Policy	22	50	14	11	3	0	0	72	14	160
2017	None of the above	32	34	13	12	9	0	0	66	22	71

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	25	0	0	0	0	6	100	0	15
2020	Communications or public affairs	63	24	6	6	1	0	0	87	7	89
2020	Access to information and privacy	40	29	17	7	7	0	0	68	15	25
2020	Security	57	28	5	10	0	0	0	85	10	38
2020	Administration and operations	54	36	7	2	1	0	0	90	2	123
2020	Human resources	62	31	3	3	0	0	0	94	3	63
2020	Financial management	57	24	9	5	5	0	0	80	10	43
2020	Information management	58	42	0	0	0	0	0	100	0	28
2020	Information technology	48	33	8	5	2	2	0	84	8	41
2020	Data sciences	65	31	4	0	0	0	0	96	0	29
2020	Policy	52	37	4	5	2	0	0	89	7	162
2020	Project management	69	31	0	0	0	0	0	100	0	10
2020	None of the above	49	28	9	10	4	0	0	77	14	56
2019	Client contact centre	66	28	0	0	7	0	0	93	7	12
2019	Communications or public affairs	60	33	6	0	1	0	0	93	1	104
2019	Access to information and privacy	51	29	6	14	0	0	0	80	14	31
2019	Security	53	29	9	7	2	0	0	82	9	45
2019	Legal services	65	29	6	0	0	0	0	94	0	17
2019	Administration and operations	53	35	8	4	0	0	0	88	4	121
2019	Human resources	47	41	8	3	0	0	0	89	3	60
2019	Financial management	54	30	8	5	2	0	0	85	7	43
2019	Information management	50	39	4	8	0	0	0	89	8	23
2019	Information technology	53	34	9	0	3	0	0	87	3	59
2019	Data sciences	63	20	0	9	9	0	0	83	17	11
2019	Policy	58	28	6	7	1	0	0	86	8	188
2019	Project management	67	24	0	9	0	0	0	91	9	12
2019	Other services to the public	68	17	15	0	0	0	0	85	0	12
2019	None of the above	50	45	2	2	1	0	0	95	3	65
2018	Communications or public affairs	71	21	8	0	0	0	0	92	0	77
2018	Access to information and privacy	73	17	5	6	0	0	0	90	6	22
2018	Security	53	35	9	2	0	0	0	88	2	35
2018	Legal services	47	46	8	0	0	0	0	92	0	13
2018	Administration and operations	63	32	4	1	0	0	0	95	1	92
2018	Human resources	49	40	5	2	4	0	0	89	6	55
2018	Financial management	55	27	14	4	0	0	0	82	4	25
2018	Information management	52	32	4	4	9	0	0	84	12	26
2018	Information technology	37	51	3	9	0	0	0	88	9	32
2018	Policy	64	28	2	5	2	0	0	91	6	151
2018	Project management	64	30	7	0	0	0	0	93	0	13
2018	Other services to the public	70	30	0	0	0	0	0	100	0	13
2018	None of the above	52	41	0	7	0	0	0	93	7	48
2017	Communications or public affairs	63	32	4	1	0	0	0	95	1	71
2017	Access to information and privacy	69	24	7	0	0	0	0	93	0	25
2017	Security	38	47	15	0	0	0	0	85	0	40
2017	Legal services	69	23	8	0	0	0	0	92	0	12
2017	Administration and operations	52	40	5	2	2	0	0	92	3	116
2017	Human resources	41	41	7	0	8	2	0	84	8	56
2017	Financial management	49	48	3	0	0	0	0	97	0	32
2017	Information management	48	20	14	11	7	0	0	68	18	28
2017	Information technology	31	53	8	3	3	0	3	86	5	37
2017	Policy	57	36	3	4	1	0	0	93	4	160
2017	None of the above	51	29	5	12	1	2	0	81	13	71
2014	Client contact centre	35	65	0	0	0	0	0	100	0	13
2014	Communications or public affairs	64	24	9	2	0	2	0	89	2	63
2014	Access to information and privacy	52	31	11	6	0	0	0	83	6	19
2014	Security	67	19	12	0	2	0	0	86	2	42
2014	Legal services	72	14	5	4	4	0	0	86	9	21
2014	Administration and operations	54	37	6	2	1	0	0	92	2	109
2014	Human resources	54	36	8	2	0	0	0	90	2	50
2014	Financial management	69	26	5	0	0	0	0	95	0	21
2014	Information management	45	35	10	6	3	0	0	81	10	28
2014	Information technology	50	24	13	8	3	3	0	75	11	38
2014	Other services to the public	53	29	13	4	0	0	0	83	4	19
2014	None of the above	52	35	7	5	1	0	0	87	6	167

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	19	23	0	0	0	6	76	0	14
2020	Communications or public affairs	56	23	11	9	1	0	0	78	11	89
2020	Access to information and privacy	33	26	4	24	13	0	0	59	37	25
2020	Security	41	31	12	14	3	0	0	72	16	38
2020	Administration and operations	44	25	13	13	4	1	0	70	17	123
2020	Human resources	58	28	6	8	0	0	0	86	8	64
2020	Financial management	44	36	9	5	5	0	0	80	10	43
2020	Information management	65	29	7	0	0	0	0	93	0	28
2020	Information technology	37	37	8	7	8	2	0	76	16	41
2020	Data sciences	52	41	3	0	0	3	0	97	0	29
2020	Policy	35	41	13	9	1	0	0	76	10	162
2020	Project management	27	63	0	10	0	0	0	90	10	10
2020	None of the above	36	27	16	10	12	0	0	62	22	56
2019	Client contact centre	63	18	18	0	0	0	0	82	0	11
2019	Communications or public affairs	46	40	7	4	3	0	0	86	7	104
2019	Access to information and privacy	49	23	11	8	9	0	0	72	17	31
2019	Security	47	25	12	9	6	0	0	73	15	45
2019	Legal services	29	29	24	12	6	0	0	59	18	17
2019	Administration and operations	46	32	14	6	3	0	0	77	9	124
2019	Human resources	35	34	20	7	5	0	0	69	11	60
2019	Financial management	37	43	14	4	2	0	0	80	6	42
2019	Information management	40	33	4	17	8	0	0	72	24	23
2019	Information technology	42	35	13	6	3	0	0	77	10	58
2019	Data sciences	26	48	0	17	9	0	0	74	26	11
2019	Policy	45	39	6	6	3	0	0	84	9	188
2019	Project management	48	36	0	0	16	0	0	84	16	12
2019	Other services to the public	68	0	15	17	0	0	0	68	17	12
2019	None of the above	40	39	12	6	3	0	0	79	9	65
2018	Communications or public affairs	55	37	5	3	1	0	0	92	4	78
2018	Access to information and privacy	50	35	9	6	0	0	0	85	6	22
2018	Security	40	28	10	18	4	0	0	68	22	35
2018	Legal services	47	38	8	8	0	0	0	84	8	13
2018	Administration and operations	44	38	9	6	2	1	0	83	8	93
2018	Human resources	40	37	9	8	6	0	0	77	13	54
2018	Financial management	19	31	27	15	7	0	0	51	22	25
2018	Information management	41	32	12	4	10	0	0	74	14	24
2018	Information technology	25	46	16	13	0	0	0	71	13	32
2018	Policy	41	42	7	7	3	0	0	83	10	150
2018	Project management	51	35	7	0	8	0	0	86	8	13
2018	Other services to the public	64	30	5	0	0	0	0	95	0	13
2018	None of the above	32	44	12	7	5	0	0	77	12	48
2017	Communications or public affairs	56	28	7	6	3	0	0	84	9	70
2017	Access to information and privacy	69	18	0	10	0	3	0	90	10	25
2017	Security	31	45	17	5	3	0	0	76	8	40
2017	Legal services	69	23	8	0	0	0	0	92	0	12
2017	Administration and operations	46	39	9	2	4	0	0	85	6	117
2017	Human resources	47	25	11	7	10	0	0	72	17	56
2017	Financial management	24	55	12	6	3	0	0	79	8	32
2017	Information management	52	23	0	11	14	0	0	75	25	28
2017	Information technology	26	48	10	5	8	0	3	76	14	37
2017	Policy	41	41	9	6	3	0	0	82	9	158
2017	None of the above	32	31	15	12	9	0	0	63	22	71

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	25	9	0	0	0	6	90	0	14
2020	Communications or public affairs	70	21	7	1	1	0	0	91	2	88
2020	Access to information and privacy	37	32	15	4	13	0	0	68	17	25
2020	Security	74	23	3	0	0	0	0	97	0	38
2020	Administration and operations	60	22	13	3	3	0	0	82	6	123
2020	Human resources	62	27	9	2	0	0	0	89	2	64
2020	Financial management	49	34	6	5	5	0	0	83	10	43
2020	Information management	66	34	0	0	0	0	0	100	0	28
2020	Information technology	60	28	8	2	2	0	0	88	5	41
2020	Data sciences	84	13	3	0	0	0	0	97	0	29
2020	Policy	51	38	7	3	0	0	0	89	3	162
2020	Project management	69	21	10	0	0	0	0	90	0	10
2020	None of the above	57	28	10	3	3	0	0	84	6	56
2019	Client contact centre	48	28	17	0	7	0	0	76	7	12
2019	Communications or public affairs	64	30	4	1	2	0	0	93	3	102
2019	Access to information and privacy	48	22	16	10	5	0	0	70	14	31
2019	Security	69	22	7	2	0	0	0	91	2	45
2019	Legal services	75	25	0	0	0	0	0	100	0	16
2019	Administration and operations	54	38	5	2	1	0	0	92	2	122
2019	Human resources	46	42	8	4	0	0	0	88	4	59
2019	Financial management	57	31	10	0	2	0	0	88	2	43
2019	Information management	64	25	4	8	0	0	0	89	8	23
2019	Information technology	61	33	4	2	0	0	0	94	2	59
2019	Data sciences	63	19	0	9	9	0	0	83	17	11
2019	Policy	62	31	3	4	0	0	0	93	4	186
2019	Project management	81	11	8	0	0	0	0	92	0	10
2019	Other services to the public	54	29	17	0	0	0	0	83	0	12
2019	None of the above	58	34	6	2	0	0	0	92	2	65
2018	Communications or public affairs	69	27	5	0	0	0	0	95	0	78
2018	Access to information and privacy	64	26	5	6	0	0	0	90	6	22
2018	Security	61	27	12	0	0	0	0	88	0	35
2018	Legal services	84	16	0	0	0	0	0	100	0	13
2018	Administration and operations	64	26	10	0	0	0	0	90	0	93
2018	Human resources	49	38	6	4	4	0	0	87	7	55
2018	Financial management	35	36	13	16	0	0	0	71	16	25
2018	Information management	56	31	0	7	6	0	0	87	13	26
2018	Information technology	59	33	9	0	0	0	0	91	0	32
2018	Policy	62	33	2	2	1	0	0	95	3	150
2018	Project management	78	22	0	0	0	0	0	100	0	13
2018	Other services to the public	83	12	5	0	0	0	0	95	0	13
2018	None of the above	71	23	7	0	0	0	0	93	0	48
2017	Communications or public affairs	60	34	2	4	0	0	0	94	4	70
2017	Access to information and privacy	57	41	3	0	0	0	0	97	0	25
2017	Security	83	14	3	0	0	0	0	97	0	40
2017	Legal services	69	23	8	0	0	0	0	92	0	12
2017	Administration and operations	62	28	5	2	2	1	0	90	5	116
2017	Human resources	43	33	16	3	3	1	0	77	7	56
2017	Financial management	56	40	3	0	0	0	0	97	0	32
2017	Information management	58	24	10	7	0	0	0	83	7	28
2017	Information technology	49	45	6	0	0	0	0	94	0	37
2017	Policy	59	34	6	1	0	0	0	93	1	160
2017	None of the above	57	33	9	0	1	0	0	90	1	70
2014	Client contact centre	51	49	0	0	0	0	0	100	0	13
2014	Communications or public affairs	68	19	10	1	2	0	0	87	3	63
2014	Access to information and privacy	68	32	0	0	0	0	0	100	0	19
2014	Security	78	16	5	0	0	0	0	95	0	42
2014	Legal services	77	13	5	4	0	0	0	91	4	21
2014	Administration and operations	64	29	4	2	1	0	0	93	3	110
2014	Human resources	68	18	14	0	0	0	0	86	0	50
2014	Financial management	87	13	0	0	0	0	0	100	0	21
2014	Information management	65	29	6	0	0	0	0	94	0	28
2014	Information technology	76	13	11	0	0	0	0	89	0	38
2014	Other services to the public	74	10	16	0	0	0	0	84	0	19
2014	None of the above	71	21	5	1	2	0	0	92	3	167

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	34	25	0	8	0	6	65	9	15
2020	Communications or public affairs	48	28	9	11	3	0	0	77	14	89
2020	Access to information and privacy	25	43	15	11	5	0	0	68	17	25
2020	Security	48	26	12	13	3	0	0	73	15	38
2020	Administration and operations	40	33	17	6	4	0	1	73	10	123
2020	Human resources	52	34	4	7	3	0	0	86	10	62
2020	Financial management	44	38	7	3	5	2	0	84	8	43
2020	Information management	45	29	14	7	0	0	5	78	7	27
2020	Information technology	42	30	10	3	10	2	2	76	14	41
2020	Data sciences	74	23	3	0	0	0	0	97	0	29
2020	Policy	37	45	8	7	3	0	0	82	11	161
2020	Project management	25	65	10	0	0	0	0	90	0	10
2020	None of the above	34	32	6	12	15	0	0	67	27	56
2019	Client contact centre	41	35	11	7	7	0	0	76	13	12
2019	Communications or public affairs	48	39	7	6	1	0	0	87	7	104
2019	Access to information and privacy	36	34	22	3	5	0	0	70	7	31
2019	Security	48	35	4	5	6	2	0	85	11	45
2019	Legal services	24	41	12	24	0	0	0	65	24	17
2019	Administration and operations	44	35	13	8	1	0	0	79	8	123
2019	Human resources	34	37	10	14	5	0	0	71	19	59
2019	Financial management	47	31	16	4	2	0	0	78	6	43
2019	Information management	21	49	16	11	4	0	0	70	15	23
2019	Information technology	49	31	14	2	4	0	0	80	5	59
2019	Data sciences	29	26	10	26	9	0	0	55	35	11
2019	Policy	45	38	9	7	1	0	0	82	8	188
2019	Project management	55	37	0	8	0	0	0	92	8	11
2019	Other services to the public	60	8	7	25	0	0	0	68	25	12
2019	None of the above	30	45	12	9	4	0	0	75	13	65
2018	Communications or public affairs	61	27	7	5	0	0	0	88	5	77
2018	Access to information and privacy	50	40	5	6	0	0	0	90	6	22
2018	Security	37	42	6	12	4	0	0	78	16	35
2018	Legal services	38	47	0	8	8	0	0	84	16	13
2018	Administration and operations	47	30	11	10	1	0	2	78	11	92
2018	Human resources	35	32	10	22	2	0	0	67	24	54
2018	Financial management	25	32	18	22	4	0	0	57	25	25
2018	Information management	32	55	7	0	6	0	0	87	6	26
2018	Information technology	38	32	13	7	6	0	3	73	14	32
2018	Policy	44	37	8	7	3	0	0	81	10	150
2018	Project management	45	30	10	0	16	0	0	74	16	13
2018	Other services to the public	58	31	0	11	0	0	0	89	11	13
2018	None of the above	30	33	15	17	4	0	0	63	21	48
2017	Communications or public affairs	48	27	8	12	1	0	3	78	14	70
2017	Access to information and privacy	41	46	6	7	0	0	0	87	7	24
2017	Security	44	31	7	13	5	0	0	75	17	40
2017	Legal services	69	15	16	0	0	0	0	84	0	12
2017	Administration and operations	41	40	8	7	2	1	2	82	10	116
2017	Human resources	32	38	16	12	2	0	0	70	14	56
2017	Financial management	39	37	9	12	3	0	0	76	14	32
2017	Information management	40	20	8	18	14	0	0	60	32	28
2017	Information technology	28	49	3	14	3	0	3	80	17	37
2017	Policy	46	38	7	7	1	1	0	85	8	160
2017	None of the above	34	33	13	16	5	0	0	67	21	71
2014	Client contact centre	21	39	34	0	7	0	0	60	7	13
2014	Communications or public affairs	41	39	8	6	5	0	0	81	11	63
2014	Access to information and privacy	50	44	0	0	6	0	0	94	6	19
2014	Security	41	35	12	5	7	0	0	76	12	42
2014	Legal services	38	44	5	13	0	0	0	82	13	21
2014	Administration and operations	32	37	18	8	4	0	0	70	12	110
2014	Human resources	34	51	10	4	0	2	0	86	4	50
2014	Financial management	48	36	11	0	4	0	0	85	4	21
2014	Information management	32	47	11	3	7	0	0	79	10	28
2014	Information technology	29	34	19	16	3	0	0	63	19	38
2014	Other services to the public	37	51	7	4	0	0	0	89	4	19
2014	None of the above	35	44	8	11	2	0	0	79	13	167

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	47	7	9	0	0	6	83	10	14
2020	Communications or public affairs	50	32	13	4	1	0	0	82	5	89
2020	Access to information and privacy	21	34	25	9	11	0	0	55	20	25
2020	Security	53	18	17	8	5	0	0	71	13	38
2020	Administration and operations	50	26	15	4	4	0	1	77	9	123
2020	Human resources	53	32	8	2	5	0	0	85	6	64
2020	Financial management	48	33	10	3	5	0	0	82	8	43
2020	Information management	60	22	7	10	0	0	0	83	10	28
2020	Information technology	40	32	20	0	8	0	0	72	8	41
2020	Data sciences	70	30	0	0	0	0	0	100	0	29
2020	Policy	37	36	13	11	3	0	0	74	13	162
2020	Project management	27	53	10	10	0	0	0	80	10	10
2020	None of the above	46	29	7	4	14	0	0	75	18	56
2019	Client contact centre	34	42	11	7	7	0	0	76	13	12
2019	Communications or public affairs	60	27	7	5	1	0	1	88	6	104
2019	Access to information and privacy	45	28	12	7	5	0	3	75	12	31
2019	Security	45	35	10	4	4	2	0	81	9	44
2019	Legal services	29	47	18	6	0	0	0	76	6	17
2019	Administration and operations	46	35	12	6	1	0	0	81	7	123
2019	Human resources	42	34	8	12	2	0	2	78	14	59
2019	Financial management	58	28	7	4	2	0	0	87	6	43
2019	Information management	32	40	13	4	11	0	0	72	14	23
2019	Information technology	49	34	16	0	2	0	0	82	2	59
2019	Data sciences	74	9	0	9	9	0	0	83	17	11
2019	Policy	46	36	12	5	1	0	0	81	6	188
2019	Project management	66	27	0	7	0	0	0	93	7	12
2019	Other services to the public	68	0	23	8	0	0	0	68	8	12
2019	None of the above	38	44	10	5	3	0	0	82	8	65
2018	Communications or public affairs	64	27	7	2	0	0	0	91	2	78
2018	Access to information and privacy	54	32	9	6	0	0	0	85	6	22
2018	Security	53	31	2	9	4	0	0	84	14	34
2018	Legal services	54	30	8	0	8	0	0	84	8	13
2018	Administration and operations	44	33	12	9	1	0	0	78	10	93
2018	Human resources	41	31	13	11	4	0	0	72	15	53
2018	Financial management	28	30	29	9	4	0	0	58	13	25
2018	Information management	51	24	16	0	9	0	0	75	9	26
2018	Information technology	30	47	17	3	3	0	0	77	6	32
2018	Policy	46	34	11	8	1	1	0	81	9	149
2018	Project management	53	33	7	0	8	0	0	86	8	13
2018	Other services to the public	58	36	6	0	0	0	0	94	0	13
2018	None of the above	35	36	12	12	4	0	0	71	16	48
2017	Communications or public affairs	57	25	12	5	1	0	0	82	6	70
2017	Access to information and privacy	53	35	10	3	0	0	0	87	3	25
2017	Security	44	39	7	7	3	0	0	83	10	40
2017	Legal services	38	53	0	9	0	0	0	91	9	11
2017	Administration and operations	49	25	14	8	2	1	1	76	10	116
2017	Human resources	43	34	16	3	3	0	0	77	7	56
2017	Financial management	42	30	20	6	3	0	0	72	9	32
2017	Information management	51	13	10	11	14	0	0	65	25	28
2017	Information technology	36	37	18	5	0	0	3	76	5	37
2017	Policy	50	31	12	5	2	0	0	81	7	160
2017	None of the above	39	38	11	8	5	0	0	77	12	71
2014	Client contact centre	30	45	26	0	0	0	0	74	0	13
2014	Communications or public affairs	51	26	7	9	7	0	0	77	16	63
2014	Access to information and privacy	40	48	6	0	6	0	0	89	6	19
2014	Security	46	45	7	0	2	0	0	91	2	42
2014	Legal services	34	52	9	0	4	0	0	86	4	21
2014	Administration and operations	34	40	13	10	2	0	1	75	12	109
2014	Human resources	34	47	10	10	0	0	0	81	10	50
2014	Financial management	42	49	9	0	0	0	0	91	0	21
2014	Information management	44	32	11	7	7	0	0	76	13	28
2014	Information technology	34	34	18	5	6	3	0	70	11	38
2014	Other services to the public	37	27	22	13	0	0	0	64	13	19
2014	None of the above	33	44	8	7	7	0	1	78	14	167

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	48	0	0	0	0	6	100	0	14
2020	Communications or public affairs	52	32	9	7	0	0	0	84	7	89
2020	Access to information and privacy	25	38	26	11	0	0	0	63	11	25
2020	Security	63	17	13	5	2	0	0	80	7	38
2020	Administration and operations	47	33	10	7	3	0	0	80	10	119
2020	Human resources	56	35	8	2	0	0	0	91	2	65
2020	Financial management	48	33	5	2	8	0	3	84	11	43
2020	Information management	64	28	8	0	0	0	0	92	0	28
2020	Information technology	35	39	11	13	2	0	0	74	15	41
2020	Data sciences	67	25	3	0	0	0	5	97	0	29
2020	Policy	38	40	11	8	2	0	1	79	10	160
2020	Project management	55	26	10	0	10	0	0	80	10	10
2020	None of the above	43	33	9	12	3	0	0	76	15	56
2019	Client contact centre	48	45	0	0	7	0	0	93	7	12
2019	Communications or public affairs	57	36	4	1	2	0	0	93	3	103
2019	Access to information and privacy	48	34	11	7	0	0	0	82	7	31
2019	Security	43	38	11	4	2	0	2	82	6	45
2019	Legal services	50	31	6	13	0	0	0	81	13	16
2019	Administration and operations	43	41	14	2	1	0	0	84	2	122
2019	Human resources	37	38	12	12	2	0	0	75	13	59
2019	Financial management	48	43	5	2	2	0	0	91	4	43
2019	Information management	41	41	15	0	4	0	0	81	4	23
2019	Information technology	53	33	6	3	5	0	0	86	8	59
2019	Data sciences	28	55	0	9	9	0	0	83	17	11
2019	Policy	45	40	9	4	1	0	0	85	5	188
2019	Project management	54	38	0	8	0	0	0	92	8	11
2019	Other services to the public	60	17	15	8	0	0	0	77	8	12
2019	None of the above	38	37	17	1	3	2	1	78	4	64
2018	Communications or public affairs	63	28	5	4	0	0	0	91	4	78
2018	Access to information and privacy	58	36	0	6	0	0	0	94	6	22
2018	Security	39	42	3	15	2	0	0	81	17	35
2018	Legal services	31	47	0	14	8	0	0	78	22	13
2018	Administration and operations	49	38	6	5	2	0	0	87	7	93
2018	Human resources	38	42	7	7	5	0	0	80	13	55
2018	Financial management	19	38	20	11	11	0	0	58	22	25
2018	Information management	44	32	7	11	6	0	0	77	17	26
2018	Information technology	25	43	13	12	6	0	0	69	18	32
2018	Policy	47	33	9	7	4	1	1	81	10	148
2018	Project management	22	56	0	0	16	0	7	83	17	13
2018	Other services to the public	63	25	6	5	0	0	0	88	5	13
2018	None of the above	37	35	16	10	3	0	0	72	12	48
2017	Communications or public affairs	56	30	8	4	2	0	0	86	6	70
2017	Access to information and privacy	75	19	6	0	0	0	0	94	0	25
2017	Security	42	41	14	3	0	0	0	83	3	40
2017	Legal services	62	30	8	0	0	0	0	92	0	12
2017	Administration and operations	41	37	11	4	2	0	6	83	6	116
2017	Human resources	47	34	11	3	5	0	0	81	8	56
2017	Financial management	37	39	9	12	3	0	0	76	15	32
2017	Information management	60	22	0	14	3	0	0	82	18	28
2017	Information technology	24	53	13	5	3	0	3	78	8	37
2017	Policy	42	38	11	6	3	0	1	80	9	160
2017	None of the above	40	30	19	7	5	0	0	70	12	71
2014	Client contact centre	30	63	7	0	0	0	0	93	0	13
2014	Communications or public affairs	51	31	11	5	2	0	0	82	7	63
2014	Access to information and privacy	52	43	6	0	0	0	0	94	0	19
2014	Security	34	48	14	2	2	0	0	82	4	42
2014	Legal services	47	48	0	0	4	0	0	96	4	21
2014	Administration and operations	42	38	11	5	3	0	1	81	8	110
2014	Human resources	42	48	4	4	2	0	0	90	6	50
2014	Financial management	40	51	4	4	0	0	0	91	4	21
2014	Information management	39	44	11	7	0	0	0	83	7	28
2014	Information technology	36	21	26	14	3	0	0	57	16	38
2014	Other services to the public	37	56	7	0	0	0	0	93	0	19
2014	None of the above	42	40	10	5	2	1	1	83	7	167

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	35	8	6	0	0	6	85	6	15
2020	Communications or public affairs	59	29	6	2	3	0	2	89	5	89
2020	Access to information and privacy	18	38	13	20	11	0	0	55	32	25
2020	Security	62	30	5	3	0	0	0	92	3	37
2020	Administration and operations	50	34	7	4	5	0	0	84	9	121
2020	Human resources	51	34	14	0	2	0	0	85	2	65
2020	Financial management	57	24	6	5	5	2	0	83	11	43
2020	Information management	66	26	5	4	0	0	0	92	4	28
2020	Information technology	32	47	15	3	2	0	0	80	5	41
2020	Data sciences	74	23	3	0	0	0	0	97	0	29
2020	Policy	46	43	6	4	0	1	0	90	4	161
2020	Project management	61	29	0	10	0	0	0	90	10	10
2020	None of the above	45	33	14	3	4	0	0	79	7	56
2019	Client contact centre	48	52	0	0	0	0	0	100	0	12
2019	Communications or public affairs	67	26	4	3	1	0	0	93	4	104
2019	Access to information and privacy	46	30	9	11	5	0	0	76	15	31
2019	Security	61	30	4	4	0	0	0	91	4	45
2019	Legal services	65	29	6	0	0	0	0	94	0	17
2019	Administration and operations	49	40	9	2	0	0	0	89	2	124
2019	Human resources	33	50	10	7	0	0	0	83	7	60
2019	Financial management	51	38	5	4	2	0	0	88	6	43
2019	Information management	44	44	4	4	4	0	0	89	8	23
2019	Information technology	57	36	4	2	2	0	0	93	3	59
2019	Data sciences	63	19	0	9	9	0	0	83	17	11
2019	Policy	60	29	6	4	1	0	0	89	5	188
2019	Project management	51	33	0	16	0	0	0	84	16	12
2019	Other services to the public	38	43	0	9	9	0	0	81	19	11
2019	None of the above	57	29	8	4	2	0	0	86	6	64
2018	Communications or public affairs	66	29	2	3	0	0	0	95	3	78
2018	Access to information and privacy	54	23	5	19	0	0	0	76	19	22
2018	Security	53	32	8	3	4	0	0	85	7	35
2018	Legal services	77	23	0	0	0	0	0	100	0	13
2018	Administration and operations	49	38	7	4	1	0	0	87	5	93
2018	Human resources	51	29	9	6	6	0	0	80	11	55
2018	Financial management	26	34	20	4	16	0	0	60	20	25
2018	Information management	56	23	11	0	10	0	0	79	10	25
2018	Information technology	56	33	11	0	0	0	0	89	0	32
2018	Policy	58	30	5	7	1	0	0	88	8	151
2018	Project management	61	31	8	0	0	0	0	92	0	13
2018	Other services to the public	71	29	0	0	0	0	0	100	0	13
2018	None of the above	46	46	7	0	2	0	0	91	2	48
2017	Communications or public affairs	61	32	3	3	1	0	0	93	4	69
2017	Access to information and privacy	66	24	8	3	0	0	0	89	3	25
2017	Security	66	25	10	0	0	0	0	90	0	40
2017	Legal services	84	8	8	0	0	0	0	92	0	12
2017	Administration and operations	46	41	7	4	2	0	0	86	6	116
2017	Human resources	36	36	11	9	8	0	0	72	17	56
2017	Financial management	40	53	3	3	0	0	0	94	3	32
2017	Information management	55	24	0	18	3	0	0	79	21	28
2017	Information technology	42	47	3	3	3	0	3	92	5	37
2017	Policy	54	31	9	4	1	0	0	86	5	159
2017	None of the above	48	36	8	3	3	1	0	86	6	71
2014	Client contact centre	30	61	0	0	9	0	0	91	9	13
2014	Communications or public affairs	57	30	3	7	3	0	0	86	10	63
2014	Access to information and privacy	56	33	11	0	0	0	0	89	0	19
2014	Security	61	25	12	0	2	0	0	86	2	42
2014	Legal services	58	24	4	14	0	0	0	82	14	21
2014	Administration and operations	40	41	12	3	4	1	0	82	7	110
2014	Human resources	49	35	14	0	0	2	0	86	0	49
2014	Financial management	53	47	0	0	0	0	0	100	0	21
2014	Information management	46	42	3	10	0	0	0	87	10	28
2014	Information technology	50	37	3	5	5	0	0	87	11	38
2014	Other services to the public	62	25	13	0	0	0	0	87	0	19
2014	None of the above	53	33	5	4	5	0	0	86	9	167

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	14	20	0	6	0	6	73	6	15
2020	Communications or public affairs	27	25	19	20	8	0	0	52	28	89
2020	Access to information and privacy	26	25	16	30	4	0	0	51	34	25
2020	Security	34	34	17	10	5	0	0	68	15	38
2020	Administration and operations	35	29	21	11	4	0	1	64	15	123
2020	Human resources	27	43	19	7	4	0	0	70	11	64
2020	Financial management	37	35	17	3	8	0	0	72	11	43
2020	Information management	49	42	3	6	0	0	0	90	6	28
2020	Information technology	25	10	29	24	9	0	3	36	34	41
2020	Data sciences	33	38	10	14	6	0	0	71	19	29
2020	Policy	6	30	26	17	22	0	0	35	39	161
2020	Project management	10	63	0	8	20	0	0	73	27	10
2020	None of the above	23	31	23	13	8	0	2	55	21	56
2019	Client contact centre	80	13	0	7	0	0	0	93	7	12
2019	Communications or public affairs	41	36	11	9	3	0	1	77	12	104
2019	Access to information and privacy	56	25	13	6	0	0	0	81	6	31
2019	Security	43	19	13	13	11	0	0	62	25	45
2019	Legal services	0	29	41	12	18	0	0	29	29	17
2019	Administration and operations	36	42	14	4	4	0	0	78	8	123
2019	Human resources	24	31	20	11	14	0	0	55	25	60
2019	Financial management	26	41	23	8	2	0	0	66	10	43
2019	Information management	43	31	10	13	4	0	0	73	17	23
2019	Information technology	36	48	9	2	4	0	0	84	6	59
2019	Data sciences	28	52	11	0	9	0	0	80	9	11
2019	Policy	16	33	28	12	11	0	0	49	23	188
2019	Project management	26	24	35	7	7	0	0	51	14	12
2019	Other services to the public	61	22	17	0	0	0	0	83	0	12
2019	None of the above	32	29	17	14	7	0	2	62	21	64
2018	Communications or public affairs	36	36	10	9	9	0	0	72	18	78
2018	Access to information and privacy	42	36	13	9	0	0	0	78	9	22
2018	Security	26	25	26	15	8	0	0	52	22	37
2018	Legal services	0	39	16	23	22	0	0	39	46	13
2018	Administration and operations	33	26	23	12	5	0	0	59	17	93
2018	Human resources	33	29	18	12	8	0	0	62	20	55
2018	Financial management	21	27	23	18	11	0	0	48	29	25
2018	Information management	42	25	22	11	0	0	0	67	11	26
2018	Information technology	25	34	26	4	6	0	4	62	11	32
2018	Policy	10	27	27	19	17	0	0	36	36	151
2018	Project management	7	47	13	18	16	0	0	53	34	13
2018	Other services to the public	59	17	24	0	0	0	0	76	0	13
2018	None of the above	33	29	20	11	7	0	0	61	18	48
2017	Communications or public affairs	36	32	19	6	8	0	0	68	14	71
2017	Access to information and privacy	39	35	22	4	0	0	0	75	4	25
2017	Security	20	33	28	16	3	0	0	53	19	40
2017	Legal services	15	35	22	0	28	0	0	50	28	12
2017	Administration and operations	35	37	18	5	4	0	2	73	9	117
2017	Human resources	28	34	23	5	7	0	2	63	13	56
2017	Financial management	21	35	26	12	6	0	0	56	18	32
2017	Information management	33	32	26	6	3	0	0	65	9	28
2017	Information technology	25	47	16	3	2	3	5	77	5	37
2017	Policy	11	35	21	21	12	0	0	46	33	159
2017	None of the above	24	39	14	11	7	0	5	67	19	71
2014	Client contact centre	63	37	0	0	0	0	0	100	0	13
2014	Communications or public affairs	23	35	16	15	10	0	0	58	26	63
2014	Access to information and privacy	31	38	20	6	0	6	0	73	6	19
2014	Security	26	48	7	13	7	0	0	73	20	42
2014	Legal services	34	9	25	23	9	0	0	43	32	21
2014	Administration and operations	38	43	12	4	2	0	1	82	6	110
2014	Human resources	22	44	14	14	6	0	0	66	20	50
2014	Financial management	22	69	4	4	0	0	0	91	4	21
2014	Information management	32	22	36	7	3	0	0	55	10	28
2014	Information technology	21	29	21	16	0	3	11	57	18	38
2014	Other services to the public	37	9	34	14	5	0	0	47	19	19
2014	None of the above	20	29	24	12	13	0	2	50	26	167

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	40	31	8	15	0	6	24	43	15
2020	Communications or public affairs	9	23	34	23	11	0	0	34	32	89
2020	Access to information and privacy	4	30	26	33	4	0	4	38	35	25
2020	Security	8	32	23	26	3	0	9	32	43	38
2020	Administration and operations	14	19	32	19	14	1	2	33	34	121
2020	Human resources	8	29	34	21	8	0	0	29	36	65
2020	Financial management	3	13	34	24	24	0	2	49	16	43
2020	Information management	3	19	29	22	22	0	5	46	23	27
2020	Information technology	19	36	30	7	2	0	5	10	58	41
2020	Data sciences	10	13	43	17	15	3	0	33	23	29
2020	Policy	12	27	38	18	4	1	0	22	40	162
2020	Project management	0	31	19	49	0	0	0	49	31	10
2020	None of the above	13	32	23	25	7	0	0	32	45	56
2019	Client contact centre	7	24	24	21	24	0	0	45	31	12
2019	Communications or public affairs	4	16	38	24	17	0	1	41	20	104
2019	Access to information and privacy	5	12	22	33	22	3	3	59	18	31
2019	Security	8	29	30	21	10	0	2	32	38	45
2019	Legal services	18	35	29	12	6	0	0	18	53	17
2019	Administration and operations	9	19	28	29	12	0	4	42	29	123
2019	Human resources	15	39	31	9	6	0	0	15	54	59
2019	Financial management	0	20	46	24	9	0	0	34	20	43
2019	Information management	17	15	43	7	6	6	6	15	36	23
2019	Information technology	14	27	36	16	7	0	0	23	41	59
2019	Data sciences	0	28	46	26	0	0	0	26	28	11
2019	Policy	9	20	49	15	6	0	0	21	29	187
2019	Project management	7	9	49	34	0	0	0	34	16	12
2019	Other services to the public	8	24	15	32	21	0	0	53	32	12
2019	None of the above	12	19	27	23	17	0	2	41	32	65
2018	Communications or public affairs	2	10	45	27	15	0	0	42	13	78
2018	Access to information and privacy	5	9	25	33	28	0	0	61	14	22
2018	Security	9	30	38	12	5	3	3	18	41	37
2018	Legal services	7	39	16	23	16	0	0	39	46	13
2018	Administration and operations	7	28	32	19	13	0	1	32	35	92
2018	Human resources	15	29	34	16	4	0	2	20	45	54
2018	Financial management	22	22	30	16	7	0	3	24	45	25
2018	Information management	17	35	26	19	0	0	3	19	53	26
2018	Information technology	18	33	34	9	3	3	0	13	53	32
2018	Policy	10	24	43	19	3	1	0	22	35	151
2018	Project management	25	7	54	8	7	0	0	14	31	13
2018	Other services to the public	0	21	34	23	16	0	6	42	23	13
2018	None of the above	11	17	41	27	5	0	0	32	28	48
2017	Communications or public affairs	2	17	36	26	12	0	6	41	21	71
2017	Access to information and privacy	4	7	24	29	33	0	4	64	11	25
2017	Security	20	34	25	7	11	0	2	19	56	40
2017	Legal services	28	30	14	14	8	7	0	23	62	12
2017	Administration and operations	10	18	28	31	7	0	4	41	30	117
2017	Human resources	16	28	34	12	6	2	2	19	46	56
2017	Financial management	28	29	19	9	6	3	6	16	63	31
2017	Information management	18	24	35	12	0	4	7	13	47	28
2017	Information technology	5	26	39	11	11	5	3	24	34	37
2017	Policy	8	28	40	21	3	1	0	24	36	160
2017	None of the above	13	22	33	15	9	0	8	26	38	71
2014	Client contact centre	0	28	56	9	7	0	0	16	28	13
2014	Communications or public affairs	3	19	40	19	17	0	2	36	23	63
2014	Access to information and privacy	0	16	15	48	16	6	0	67	17	19
2014	Security	9	33	30	20	4	3	0	25	43	41
2014	Legal services	0	30	42	14	10	4	0	25	32	21
2014	Administration and operations	6	17	35	25	14	0	4	40	24	110
2014	Human resources	6	32	39	10	2	6	4	14	43	50
2014	Financial management	18	18	64	0	0	0	0	0	36	21
2014	Information management	3	47	32	12	0	0	7	12	54	28
2014	Information technology	5	32	42	10	5	0	6	16	39	38
2014	Other services to the public	11	20	48	9	12	0	0	21	31	19
2014	None of the above	5	20	41	23	7	2	2	31	26	167

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	9	26	34	16	9	6	59	11	14
2020	Communications or public affairs	1	12	24	34	25	1	1	61	14	87
2020	Access to information and privacy	4	15	24	38	16	0	4	55	19	25
2020	Security	5	16	30	15	25	0	9	44	23	38
2020	Administration and operations	5	10	24	26	26	6	3	57	16	121
2020	Human resources	3	12	26	32	26	0	0	58	16	65
2020	Financial management	0	9	10	37	39	2	2	79	10	43
2020	Information management	3	7	22	23	45	0	0	68	10	28
2020	Information technology	7	15	16	39	16	2	5	59	24	41
2020	Data sciences	0	0	17	35	45	3	0	83	0	29
2020	Policy	4	15	24	35	19	3	1	56	19	161
2020	Project management	0	12	29	59	0	0	0	59	12	10
2020	None of the above	12	16	20	37	14	2	0	52	28	56
2019	Client contact centre	7	7	35	34	7	0	11	46	15	12
2019	Communications or public affairs	1	3	22	36	36	1	2	74	4	102
2019	Access to information and privacy	3	0	9	29	56	0	3	88	3	30
2019	Security	8	18	26	37	8	2	2	46	27	45
2019	Legal services	6	12	35	12	29	0	6	44	19	17
2019	Administration and operations	1	7	25	29	29	3	7	64	8	121
2019	Human resources	10	19	37	18	13	3	0	32	30	58
2019	Financial management	6	12	32	25	24	0	0	49	18	42
2019	Information management	15	28	6	17	22	12	0	45	49	23
2019	Information technology	6	16	17	39	20	2	0	60	23	59
2019	Data sciences	0	37	29	17	17	0	0	35	37	11
2019	Policy	4	8	28	38	19	1	0	58	13	188
2019	Project management	10	10	45	26	9	0	0	35	20	11
2019	Other services to the public	8	8	15	24	37	8	0	66	18	12
2019	None of the above	8	10	25	27	23	4	3	54	19	64
2018	Communications or public affairs	1	4	17	44	30	2	2	77	5	77
2018	Access to information and privacy	0	0	5	28	64	4	0	95	0	22
2018	Security	12	16	31	30	8	3	0	39	29	36
2018	Legal services	0	8	23	23	39	0	7	67	8	13
2018	Administration and operations	4	12	27	29	23	1	5	55	17	91
2018	Human resources	11	20	35	19	13	0	2	32	32	54
2018	Financial management	24	25	27	12	12	0	0	24	48	25
2018	Information management	20	26	21	14	16	0	3	31	48	26
2018	Information technology	9	16	20	42	13	0	0	55	25	32
2018	Policy	3	16	26	42	13	1	0	55	19	151
2018	Project management	16	0	45	24	14	0	0	39	16	13
2018	Other services to the public	0	5	22	17	39	0	17	67	7	13
2018	None of the above	8	12	37	26	15	2	0	42	20	44
2017	Communications or public affairs	2	5	12	45	27	1	7	78	8	71
2017	Access to information and privacy	0	0	10	24	55	7	3	89	0	25
2017	Security	10	15	33	17	22	0	2	40	26	40
2017	Legal services	0	7	7	42	30	0	15	84	8	12
2017	Administration and operations	3	4	26	30	24	3	10	62	8	117
2017	Human resources	11	16	39	25	7	0	2	33	27	56
2017	Financial management	19	12	36	13	9	6	6	24	35	31
2017	Information management	11	11	24	21	11	8	15	41	28	28
2017	Information technology	3	16	31	29	8	8	5	43	21	37
2017	Policy	6	12	29	29	19	2	3	50	19	160
2017	None of the above	8	17	23	23	19	4	5	47	28	71
2014	Client contact centre	0	7	65	14	14	0	0	28	7	13
2014	Communications or public affairs	1	12	16	36	29	1	3	69	14	63
2014	Access to information and privacy	0	9	27	38	21	6	0	63	9	19
2014	Security	9	30	15	29	13	0	5	43	41	41
2014	Legal services	0	9	19	39	19	4	10	68	10	21
2014	Administration and operations	5	10	27	29	24	2	4	55	17	110
2014	Human resources	4	20	20	32	16	4	4	52	26	50
2014	Financial management	0	20	37	22	9	6	6	35	23	21
2014	Information management	11	8	35	25	11	0	10	40	21	28
2014	Information technology	14	8	31	18	18	8	3	41	24	38
2014	Other services to the public	0	18	18	37	16	0	10	59	20	19
2014	None of the above	3	7	26	43	16	1	3	61	11	166

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	6	29	46	14	0	6	63	6	15
2020	Communications or public affairs	6	14	23	27	27	2	1	56	20	89
2020	Access to information and privacy	15	22	32	16	4	11	0	22	42	25
2020	Security	10	15	31	25	12	0	6	40	26	38
2020	Administration and operations	4	15	31	26	18	2	4	47	20	120
2020	Human resources	8	20	26	28	16	0	2	45	29	65
2020	Financial management	13	8	32	27	17	0	2	45	22	43
2020	Information management	3	13	8	38	23	0	13	71	19	27
2020	Information technology	2	12	45	22	16	2	0	39	15	41
2020	Data sciences	8	3	20	23	43	3	0	68	12	29
2020	Policy	2	11	31	38	17	1	0	55	14	160
2020	Project management	10	31	10	39	10	0	0	49	41	10
2020	None of the above	6	19	30	27	12	2	4	41	27	56
2019	Client contact centre	7	24	24	0	34	0	11	39	35	12
2019	Communications or public affairs	3	8	31	34	21	0	2	56	11	103
2019	Access to information and privacy	9	6	43	14	24	5	0	40	15	31
2019	Security	11	14	31	36	8	0	0	44	25	45
2019	Legal services	12	6	53	18	12	0	0	29	18	17
2019	Administration and operations	6	17	33	18	21	2	3	41	24	121
2019	Human resources	16	27	27	22	7	2	0	29	44	60
2019	Financial management	4	13	31	44	8	0	0	52	17	42
2019	Information management	7	13	22	15	16	12	16	42	28	23
2019	Information technology	5	25	38	15	16	0	2	31	30	59
2019	Data sciences	0	9	57	26	9	0	0	35	9	11
2019	Policy	3	9	27	39	21	0	0	60	12	186
2019	Project management	10	10	33	47	0	0	0	47	20	11
2019	Other services to the public	8	22	17	17	37	0	0	53	30	12
2019	None of the above	9	16	19	29	19	5	2	53	27	64
2018	Communications or public affairs	0	15	26	29	28	0	1	58	15	78
2018	Access to information and privacy	5	6	44	22	24	0	0	46	10	22
2018	Security	7	18	30	34	5	3	3	42	26	37
2018	Legal services	0	8	47	23	22	0	0	46	8	13
2018	Administration and operations	3	19	39	18	16	3	3	35	24	91
2018	Human resources	15	26	20	29	8	2	0	37	43	54
2018	Financial management	16	26	34	7	16	0	0	23	43	25
2018	Information management	13	8	18	28	20	6	7	55	24	26
2018	Information technology	9	10	22	48	7	0	3	58	20	32
2018	Policy	2	11	33	39	14	1	1	53	13	151
2018	Project management	17	14	12	48	0	9	0	53	34	13
2018	Other services to the public	0	12	10	22	49	0	6	76	13	13
2018	None of the above	14	14	40	15	10	5	1	26	31	48
2017	Communications or public affairs	1	8	24	32	22	0	12	62	11	70
2017	Access to information and privacy	11	4	24	38	20	3	0	59	16	25
2017	Security	18	14	27	20	12	0	9	35	36	39
2017	Legal services	0	22	7	36	35	0	0	71	22	12
2017	Administration and operations	8	16	31	21	12	2	10	37	27	116
2017	Human resources	19	19	27	14	13	4	4	29	42	56
2017	Financial management	22	13	33	12	5	6	9	21	41	31
2017	Information management	14	3	43	10	11	4	15	26	22	28
2017	Information technology	13	29	24	24	5	3	3	31	44	37
2017	Policy	4	9	29	33	22	1	2	57	14	160
2017	None of the above	13	19	20	19	20	1	7	43	35	70
2014	Client contact centre	7	16	56	14	7	0	0	21	23	13
2014	Communications or public affairs	5	8	35	30	15	2	5	48	14	63
2014	Access to information and privacy	18	27	11	12	27	6	0	41	48	18
2014	Security	9	12	35	27	17	0	0	44	21	41
2014	Legal services	11	19	37	18	15	0	0	33	30	21
2014	Administration and operations	9	18	27	20	22	0	4	44	28	110
2014	Human resources	22	22	22	16	12	4	2	30	47	50
2014	Financial management	0	22	50	22	6	0	0	28	22	21
2014	Information management	14	17	30	18	8	3	10	30	36	28
2014	Information technology	18	16	24	21	13	8	0	37	37	38
2014	Other services to the public	4	11	40	33	11	0	0	45	15	19
2014	None of the above	8	14	31	33	11	1	2	45	23	167

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	6	21	39	29	0	6	72	6	15
2020	Communications or public affairs	4	20	31	29	17	0	0	45	23	89
2020	Access to information and privacy	11	26	34	18	11	0	0	29	37	25
2020	Security	10	18	20	29	17	0	6	49	29	38
2020	Administration and operations	6	14	27	29	19	2	3	50	22	121
2020	Human resources	6	13	34	35	13	0	0	48	18	64
2020	Financial management	3	15	17	35	28	0	2	64	18	43
2020	Information management	0	3	27	30	36	0	5	68	4	27
2020	Information technology	8	9	46	27	5	2	3	33	18	41
2020	Data sciences	6	4	34	31	21	3	0	54	10	29
2020	Policy	17	27	38	16	2	0	0	18	44	160
2020	Project management	0	31	37	18	14	0	0	32	31	10
2020	None of the above	12	12	36	28	12	0	0	40	24	56
2019	Client contact centre	0	13	24	38	24	0	0	62	13	12
2019	Communications or public affairs	2	10	32	34	20	1	2	55	12	103
2019	Access to information and privacy	3	5	41	29	21	0	0	51	8	31
2019	Security	4	24	29	26	14	0	3	41	29	45
2019	Legal services	6	65	18	6	6	0	0	12	71	17
2019	Administration and operations	6	25	27	26	13	0	4	41	32	123
2019	Human resources	12	20	37	28	3	0	0	32	31	60
2019	Financial management	8	12	27	33	20	0	0	53	20	42
2019	Information management	0	19	24	33	19	0	6	54	20	23
2019	Information technology	6	10	40	20	24	0	0	43	17	59
2019	Data sciences	0	17	20	54	9	0	0	63	17	11
2019	Policy	7	22	44	17	8	0	0	26	30	186
2019	Project management	20	15	36	29	0	0	0	29	35	11
2019	Other services to the public	15	17	17	24	28	0	0	52	32	12
2019	None of the above	2	18	30	32	15	3	0	48	21	64
2018	Communications or public affairs	2	16	27	33	21	0	0	54	19	77
2018	Access to information and privacy	5	9	44	17	25	0	0	42	14	22
2018	Security	15	23	36	24	3	0	0	26	38	37
2018	Legal services	7	23	54	8	8	0	0	16	30	13
2018	Administration and operations	7	25	40	12	13	0	3	27	33	93
2018	Human resources	10	27	28	22	13	0	0	35	37	53
2018	Financial management	12	29	12	23	19	0	4	45	43	23
2018	Information management	4	19	33	23	17	0	3	41	24	24
2018	Information technology	12	22	27	30	9	0	0	39	34	32
2018	Policy	10	28	44	14	3	1	0	17	39	151
2018	Project management	33	8	28	22	10	0	0	32	40	13
2018	Other services to the public	0	0	28	13	59	0	0	72	0	13
2018	None of the above	8	25	25	26	11	2	2	39	35	48
2017	Communications or public affairs	5	17	32	20	16	0	11	40	24	71
2017	Access to information and privacy	4	11	25	39	18	3	0	59	15	24
2017	Security	10	16	35	18	19	0	3	38	26	38
2017	Legal services	28	16	28	21	8	0	0	28	44	12
2017	Administration and operations	10	19	32	18	18	0	4	37	30	116
2017	Human resources	17	22	36	18	4	0	4	22	41	56
2017	Financial management	19	19	34	13	3	3	9	19	42	31
2017	Information management	3	16	29	26	11	4	11	43	23	28
2017	Information technology	8	22	43	25	0	0	3	25	30	36
2017	Policy	5	28	43	19	5	0	0	24	33	160
2017	None of the above	10	21	33	23	7	0	5	32	33	70
2014	Client contact centre	0	7	63	23	7	0	0	30	7	13
2014	Communications or public affairs	5	19	36	26	10	0	4	37	25	62
2014	Access to information and privacy	0	11	47	10	27	6	0	39	12	19
2014	Security	4	14	40	23	19	0	0	41	18	41
2014	Legal services	11	33	28	18	10	0	0	28	44	21
2014	Administration and operations	9	16	34	21	16	0	4	39	26	110
2014	Human resources	12	30	30	20	4	0	4	25	44	50
2014	Financial management	0	11	50	28	11	0	0	39	11	21
2014	Information management	0	16	36	34	11	0	3	46	17	28
2014	Information technology	3	23	37	18	15	3	0	35	27	38
2014	Other services to the public	0	31	52	5	7	0	4	12	33	19
2014	None of the above	8	17	46	24	3	1	1	27	26	166

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	8	35	22	29	0	6	54	9	15
2020	Communications or public affairs	11	14	23	24	20	5	2	48	27	88
2020	Access to information and privacy	22	37	19	12	10	0	0	22	60	25
2020	Security	10	22	23	18	20	0	6	41	34	38
2020	Administration and operations	8	13	23	33	18	2	4	54	22	120
2020	Human resources	9	19	23	37	11	2	0	48	28	64
2020	Financial management	8	11	22	26	32	0	2	59	19	43
2020	Information management	0	10	35	18	37	0	0	55	10	27
2020	Information technology	15	22	35	14	11	2	0	27	37	41
2020	Data sciences	6	10	22	16	40	3	4	59	17	29
2020	Policy	12	24	28	19	10	3	4	31	39	162
2020	Project management	12	8	29	41	10	0	0	51	20	10
2020	None of the above	5	19	26	33	14	0	2	48	25	56
2019	Client contact centre	0	7	27	32	13	0	21	57	9	12
2019	Communications or public affairs	7	13	26	23	27	1	3	52	21	103
2019	Access to information and privacy	6	10	19	21	44	0	0	65	16	31
2019	Security	13	32	20	25	7	0	3	32	47	45
2019	Legal services	6	47	35	6	6	0	0	12	53	17
2019	Administration and operations	5	16	26	28	21	2	3	51	22	123
2019	Human resources	10	28	41	18	3	0	0	21	38	60
2019	Financial management	8	17	26	23	23	0	2	47	26	42
2019	Information management	8	25	22	21	13	6	6	39	36	23
2019	Information technology	13	12	28	26	17	2	3	45	26	59
2019	Data sciences	9	29	28	35	0	0	0	35	37	11
2019	Policy	3	15	28	35	15	1	3	52	19	188
2019	Project management	40	18	35	7	0	0	0	7	58	12
2019	Other services to the public	16	15	15	17	28	0	8	49	34	12
2019	None of the above	14	13	26	23	16	4	4	42	30	65
2018	Communications or public affairs	12	14	29	19	25	1	0	44	26	78
2018	Access to information and privacy	9	33	9	18	31	0	0	49	43	21
2018	Security	23	25	25	22	5	0	0	28	47	37
2018	Legal services	14	47	8	23	8	0	0	31	61	13
2018	Administration and operations	5	20	33	18	17	2	4	37	27	91
2018	Human resources	6	27	41	13	11	0	2	24	34	54
2018	Financial management	18	22	43	9	9	0	0	17	40	25
2018	Information management	14	34	25	7	17	0	3	25	49	26
2018	Information technology	15	16	32	28	9	0	0	37	31	32
2018	Policy	10	18	46	16	7	2	1	23	29	151
2018	Project management	30	18	30	7	7	9	0	14	53	13
2018	Other services to the public	5	6	12	32	44	0	0	76	12	13
2018	None of the above	10	26	22	28	8	4	2	38	38	48
2017	Communications or public affairs	7	17	29	17	21	0	9	42	27	71
2017	Access to information and privacy	4	15	23	14	38	3	4	55	20	25
2017	Security	22	22	26	14	13	0	2	28	45	40
2017	Legal services	28	44	0	21	8	0	0	28	72	12
2017	Administration and operations	6	17	27	22	20	2	6	46	26	117
2017	Human resources	18	14	39	16	11	0	2	28	32	56
2017	Financial management	15	33	24	16	0	6	6	18	55	32
2017	Information management	28	17	25	11	7	4	7	21	51	28
2017	Information technology	8	40	34	10	5	0	3	15	50	37
2017	Policy	7	18	34	20	13	3	5	35	28	160
2017	None of the above	8	19	30	24	10	0	9	38	30	71
2014	Client contact centre	14	48	21	9	7	0	0	16	63	13
2014	Communications or public affairs	8	22	22	22	15	3	8	41	34	63
2014	Access to information and privacy	10	27	11	31	16	6	0	49	38	19
2014	Security	14	24	35	8	18	0	0	27	38	41
2014	Legal services	19	23	25	13	14	4	0	29	45	21
2014	Administration and operations	9	16	25	25	18	3	4	46	27	109
2014	Human resources	26	22	32	4	6	4	6	11	53	50
2014	Financial management	25	42	13	13	6	0	0	20	67	21
2014	Information management	14	59	10	10	0	0	7	11	78	28
2014	Information technology	21	18	27	13	13	0	8	28	43	38
2014	Other services to the public	9	25	30	9	21	0	4	32	36	19
2014	None of the above	10	15	34	26	11	1	3	38	27	166

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	21	25	26	8	8	11	43	26	15
2020	Communications or public affairs	5	9	26	29	28	2	1	59	14	89
2020	Access to information and privacy	7	38	21	21	8	5	0	31	48	25
2020	Security	8	16	24	16	26	4	6	47	27	38
2020	Administration and operations	6	12	19	31	25	3	4	61	19	121
2020	Human resources	8	15	30	31	12	2	2	45	24	65
2020	Financial management	6	13	30	18	20	2	10	43	22	43
2020	Information management	3	10	29	21	26	5	5	52	15	27
2020	Information technology	10	13	30	25	15	3	5	44	24	41
2020	Data sciences	0	0	17	37	36	10	0	81	0	29
2020	Policy	2	16	33	27	16	4	2	46	19	162
2020	Project management	21	0	24	45	0	0	10	50	24	10
2020	None of the above	8	9	12	42	23	2	3	69	19	56
2019	Client contact centre	7	7	17	14	34	0	21	61	17	12
2019	Communications or public affairs	2	7	27	30	29	2	3	62	10	103
2019	Access to information and privacy	0	3	11	31	49	0	7	86	3	30
2019	Security	13	24	19	32	9	0	3	42	38	45
2019	Legal services	12	24	24	29	12	0	0	41	35	17
2019	Administration and operations	1	12	33	29	18	2	5	51	13	122
2019	Human resources	13	32	25	20	5	2	4	26	47	60
2019	Financial management	9	25	42	9	15	0	0	25	33	42
2019	Information management	11	15	36	14	12	12	0	30	30	23
2019	Information technology	6	16	18	32	20	5	3	56	24	59
2019	Data sciences	0	37	29	35	0	0	0	35	37	11
2019	Policy	4	7	32	35	18	2	2	55	12	187
2019	Project management	35	0	25	40	0	0	0	40	35	12
2019	Other services to the public	16	8	7	32	15	21	0	60	31	12
2019	None of the above	4	8	33	25	24	5	2	52	12	65
2018	Communications or public affairs	4	13	16	30	34	1	2	66	17	76
2018	Access to information and privacy	0	4	19	18	59	0	0	77	4	22
2018	Security	12	19	25	29	10	3	3	41	32	37
2018	Legal services	7	31	31	8	23	0	0	31	38	13
2018	Administration and operations	9	18	35	16	21	0	2	37	28	91
2018	Human resources	24	30	24	15	6	2	0	21	55	54
2018	Financial management	21	37	20	13	9	0	0	22	58	24
2018	Information management	23	25	29	13	7	0	3	21	50	26
2018	Information technology	21	9	28	17	21	0	4	40	31	31
2018	Policy	10	17	31	29	9	1	2	40	28	151
2018	Project management	8	24	30	31	0	7	0	33	34	13
2018	Other services to the public	0	11	29	10	40	0	10	56	12	13
2018	None of the above	9	17	27	22	22	3	0	45	28	48
2017	Communications or public affairs	5	16	21	20	21	7	10	49	25	71
2017	Access to information and privacy	0	14	3	26	39	13	4	79	17	25
2017	Security	15	17	34	15	9	8	2	27	36	40
2017	Legal services	0	15	43	28	15	0	0	42	15	12
2017	Administration and operations	7	13	29	18	19	8	7	43	23	117
2017	Human resources	18	30	20	18	6	7	2	26	53	56
2017	Financial management	17	36	22	6	3	7	9	10	64	32
2017	Information management	21	26	18	17	4	4	11	25	55	28
2017	Information technology	11	18	35	26	5	0	5	32	31	37
2017	Policy	9	15	37	21	12	2	3	35	26	160
2017	None of the above	5	18	11	39	17	3	7	62	26	71
2014	Client contact centre	0	17	53	7	16	7	0	25	18	13
2014	Communications or public affairs	5	7	19	23	37	2	8	66	13	63
2014	Access to information and privacy	15	44	14	6	16	6	0	23	62	19
2014	Security	11	31	10	25	20	2	0	46	43	41
2014	Legal services	11	0	33	27	24	4	0	53	12	21
2014	Administration and operations	4	7	34	27	18	4	7	50	13	110
2014	Human resources	16	22	22	24	8	4	4	35	41	50
2014	Financial management	5	9	46	36	4	0	0	40	14	21
2014	Information management	3	31	36	16	7	3	3	25	37	28
2014	Information technology	3	0	27	39	26	0	6	69	3	38
2014	Other services to the public	9	17	25	20	28	0	0	48	26	19
2014	None of the above	1	11	29	42	14	1	3	58	12	166

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	14	15	23	34	8	6	66	16	15
2020	Communications or public affairs	4	8	26	37	23	1	1	61	12	89
2020	Access to information and privacy	11	35	26	17	10	0	0	27	47	25
2020	Security	7	12	24	27	25	0	4	55	20	38
2020	Administration and operations	3	8	42	22	18	5	3	43	12	120
2020	Human resources	3	17	42	19	15	0	3	36	21	64
2020	Financial management	9	4	26	35	23	0	2	60	14	43
2020	Information management	3	5	17	39	31	0	5	74	9	27
2020	Information technology	2	19	41	17	18	2	0	36	22	41
2020	Data sciences	0	13	13	22	48	3	0	72	14	29
2020	Policy	5	15	30	30	17	2	1	49	20	161
2020	Project management	0	12	43	35	0	0	10	39	13	10
2020	None of the above	5	16	25	33	18	2	2	53	21	56
2019	Client contact centre	0	0	50	0	27	0	24	35	0	11
2019	Communications or public affairs	2	10	27	28	27	3	3	58	13	103
2019	Access to information and privacy	5	14	34	19	27	3	0	47	19	31
2019	Security	9	13	35	31	9	5	0	41	22	45
2019	Legal services	0	29	18	41	6	0	6	50	31	17
2019	Administration and operations	3	15	31	23	20	2	4	47	20	123
2019	Human resources	12	25	39	19	6	0	0	24	36	60
2019	Financial management	2	11	31	33	23	0	0	56	13	42
2019	Information management	11	7	21	34	21	6	0	58	19	23
2019	Information technology	8	14	33	32	10	0	3	44	22	59
2019	Data sciences	0	17	17	55	0	10	0	61	19	11
2019	Policy	3	9	37	32	19	0	1	51	12	186
2019	Project management	16	0	24	60	0	0	0	60	16	12
2019	Other services to the public	8	8	30	24	29	0	0	53	16	12
2019	None of the above	5	10	25	34	19	8	0	57	16	65
2018	Communications or public affairs	2	8	45	21	24	0	0	45	11	78
2018	Access to information and privacy	0	10	31	23	37	0	0	59	10	22
2018	Security	7	14	49	23	8	0	0	31	21	37
2018	Legal services	8	8	31	30	23	0	0	53	16	13
2018	Administration and operations	5	23	36	13	18	2	3	32	30	90
2018	Human resources	6	32	37	13	13	0	0	25	38	54
2018	Financial management	7	48	32	9	3	0	0	12	56	25
2018	Information management	12	4	27	28	26	0	3	56	16	26
2018	Information technology	6	18	24	30	15	3	4	48	25	32
2018	Policy	8	9	35	40	7	1	1	47	18	151
2018	Project management	8	28	38	26	0	0	0	26	36	13
2018	Other services to the public	0	11	25	6	48	10	0	60	12	13
2018	None of the above	6	7	39	17	17	8	5	39	15	47
2017	Communications or public affairs	8	6	21	28	27	1	9	61	16	71
2017	Access to information and privacy	0	11	11	40	29	3	6	76	12	25
2017	Security	12	10	38	20	12	0	8	35	24	40
2017	Legal services	0	9	31	61	0	0	0	61	9	11
2017	Administration and operations	7	18	27	18	17	5	8	40	29	116
2017	Human resources	14	25	28	13	11	5	4	26	43	56
2017	Financial management	12	16	31	15	11	6	9	30	33	31
2017	Information management	11	13	24	26	7	8	11	41	30	28
2017	Information technology	13	16	33	25	7	3	3	34	31	36
2017	Policy	5	15	37	25	13	2	3	40	21	160
2017	None of the above	8	12	26	23	19	5	7	48	23	71
2014	Client contact centre	0	23	56	14	7	0	0	21	23	13
2014	Communications or public affairs	3	8	34	24	24	2	5	51	12	63
2014	Access to information and privacy	6	37	20	6	27	6	0	34	45	19
2014	Security	2	20	37	29	12	0	0	41	22	41
2014	Legal services	6	10	42	18	19	4	0	39	17	21
2014	Administration and operations	4	13	29	25	23	0	6	52	18	110
2014	Human resources	14	24	32	14	6	6	4	22	42	50
2014	Financial management	0	9	54	22	0	9	6	26	10	21
2014	Information management	11	12	41	21	7	3	7	30	25	28
2014	Information technology	5	18	40	13	15	3	6	31	26	38
2014	Other services to the public	4	23	36	14	17	0	4	33	29	19
2014	None of the above	5	18	32	30	11	3	2	43	24	167

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	6	16	65	6	0	6	76	7	14
2020	Communications or public affairs	6	16	26	35	17	0	0	52	22	89
2020	Access to information and privacy	9	15	30	37	9	0	0	46	24	25
2020	Security	3	18	27	27	21	0	4	50	21	38
2020	Administration and operations	3	15	44	22	15	0	1	37	19	120
2020	Human resources	2	10	37	36	15	0	0	51	12	65
2020	Financial management	6	5	35	23	28	0	2	52	12	43
2020	Information management	0	0	27	49	24	0	0	73	0	27
2020	Information technology	2	5	31	37	25	0	0	62	7	41
2020	Data sciences	3	0	35	30	33	0	0	63	3	29
2020	Policy	4	21	46	20	8	1	0	28	25	162
2020	Project management	0	12	10	51	28	0	0	79	12	10
2020	None of the above	5	17	39	28	9	0	2	38	22	56
2019	Client contact centre	7	7	20	45	0	0	21	57	17	12
2019	Communications or public affairs	1	11	45	22	21	0	1	43	12	104
2019	Access to information and privacy	5	19	39	22	16	0	0	38	23	31
2019	Security	4	13	40	41	2	0	0	43	17	44
2019	Legal services	6	24	59	6	6	0	0	12	29	17
2019	Administration and operations	5	17	31	27	18	2	1	47	22	123
2019	Human resources	10	25	39	22	5	0	0	27	34	60
2019	Financial management	3	9	27	31	29	0	0	61	12	42
2019	Information management	8	23	28	35	0	6	0	37	33	23
2019	Information technology	2	7	31	36	21	0	3	59	9	59
2019	Data sciences	9	28	37	17	9	0	0	26	37	11
2019	Policy	4	16	38	25	16	0	0	42	20	188
2019	Project management	0	7	43	25	25	0	0	50	7	12
2019	Other services to the public	8	8	32	22	29	0	0	52	16	12
2019	None of the above	7	10	38	24	16	3	2	43	17	65

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	26	32	6	0	0	6	60	6	15
2020	Communications or public affairs	32	29	9	8	3	11	7	75	14	89
2020	Access to information and privacy	21	24	20	11	11	8	4	51	26	25
2020	Security	27	29	8	11	10	3	12	66	25	38
2020	Administration and operations	30	22	21	11	4	8	3	59	17	122
2020	Human resources	35	31	19	3	2	4	6	74	5	65
2020	Financial management	49	21	3	10	4	4	8	81	16	42
2020	Information management	46	28	14	0	0	8	5	84	0	28
2020	Information technology	39	15	12	8	8	12	5	65	20	41
2020	Data sciences	44	26	5	3	3	12	7	86	8	29
2020	Policy	25	21	20	6	5	13	9	60	15	161
2020	Project management	28	31	8	24	0	10	0	65	26	10
2020	None of the above	20	19	26	12	19	3	0	41	32	56
2019	Client contact centre	34	24	0	21	11	0	11	65	35	12
2019	Communications or public affairs	29	35	14	8	0	11	3	75	9	104
2019	Access to information and privacy	48	17	21	3	5	7	0	69	8	31
2019	Security	25	31	20	6	13	4	0	59	20	44
2019	Legal services	29	0	24	18	12	0	18	36	36	17
2019	Administration and operations	34	29	17	9	6	1	3	66	16	124
2019	Human resources	34	34	12	8	3	3	6	75	13	60
2019	Financial management	39	29	12	5	5	4	4	75	12	42
2019	Information management	36	37	8	4	4	12	0	83	8	23
2019	Information technology	39	27	20	6	3	2	3	69	10	58
2019	Data sciences	39	43	9	9	0	0	0	83	9	11
2019	Policy	32	26	16	9	4	7	5	66	15	188
2019	Project management	43	14	9	34	0	0	0	57	34	12
2019	Other services to the public	45	32	0	23	0	0	0	77	23	12
2019	None of the above	32	32	10	12	7	7	0	69	21	65
2018	Communications or public affairs	46	30	13	5	0	3	2	81	5	78
2018	Access to information and privacy	54	27	6	0	5	5	5	89	5	22
2018	Security	19	33	27	15	2	3	0	54	18	35
2018	Legal services	39	16	14	8	0	8	16	71	10	13
2018	Administration and operations	39	28	13	6	3	7	4	75	10	93
2018	Human resources	36	21	18	13	2	6	4	64	16	55
2018	Financial management	20	35	24	7	4	11	0	61	13	25
2018	Information management	38	35	4	6	10	4	3	79	17	26
2018	Information technology	22	43	21	4	3	6	0	70	8	32
2018	Policy	29	26	17	10	2	8	8	66	14	152
2018	Project management	7	33	26	8	17	0	9	44	27	12
2018	Other services to the public	58	24	0	6	6	0	5	86	14	13
2018	None of the above	19	34	19	13	7	4	5	58	22	48
2017	Communications or public affairs	43	22	8	5	1	12	9	82	8	71
2017	Access to information and privacy	61	11	6	0	0	11	11	92	0	25
2017	Security	30	37	10	10	9	5	0	70	19	39
2017	Legal services	28	34	7	16	0	0	15	73	19	12
2017	Administration and operations	38	29	11	8	2	5	7	76	12	117
2017	Human resources	31	29	7	16	7	2	9	67	25	56
2017	Financial management	23	34	15	8	0	13	6	71	11	32
2017	Information management	34	32	4	7	11	8	4	76	20	27
2017	Information technology	35	27	17	3	3	8	8	73	6	36
2017	Policy	32	26	13	6	3	11	8	72	11	160
2017	None of the above	27	31	16	11	9	2	2	61	22	71
2014	Client contact centre	7	47	32	7	7	0	0	54	14	13
2014	Communications or public affairs	40	19	14	4	7	13	1	70	13	63
2014	Access to information and privacy	26	17	17	20	10	11	0	48	33	19
2014	Security	23	43	15	9	7	2	0	67	17	42
2014	Legal services	35	24	14	0	13	9	4	68	16	21
2014	Administration and operations	37	24	17	6	3	6	7	71	10	109
2014	Human resources	44	26	12	4	0	6	8	82	5	50
2014	Financial management	35	47	5	0	0	13	0	94	0	21
2014	Information management	41	24	17	3	7	3	4	71	10	28
2014	Information technology	24	31	18	16	8	0	3	56	25	38
2014	Other services to the public	44	45	7	0	0	0	4	93	0	19
2014	None of the above	35	29	14	5	5	5	7	73	11	167

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	32	20	0	0	0	6	79	0	15
2020	Communications or public affairs	61	27	3	4	4	1	0	89	8	89
2020	Access to information and privacy	53	26	4	11	5	0	0	79	17	25
2020	Security	53	15	10	15	6	0	0	68	21	38
2020	Administration and operations	45	27	8	13	7	1	0	73	19	121
2020	Human resources	64	19	6	10	2	0	0	83	11	65
2020	Financial management	66	19	2	5	4	3	0	88	10	42
2020	Information management	67	33	0	0	0	0	0	100	0	28
2020	Information technology	49	27	10	9	0	5	0	80	9	41
2020	Data sciences	69	20	0	12	0	0	0	88	12	29
2020	Policy	51	29	8	7	3	1	0	81	11	161
2020	Project management	47	35	0	18	0	0	0	82	18	10
2020	None of the above	34	26	11	5	23	2	0	61	28	56
2019	Client contact centre	66	7	7	21	0	0	0	72	21	12
2019	Communications or public affairs	52	27	10	9	2	2	0	79	11	104
2019	Access to information and privacy	64	16	0	13	7	0	0	80	20	31
2019	Security	41	29	13	6	10	0	0	71	17	45
2019	Legal services	53	24	6	6	12	0	0	76	18	17
2019	Administration and operations	45	36	11	6	3	0	0	80	9	123
2019	Human resources	56	25	7	9	3	0	0	81	12	59
2019	Financial management	50	34	3	8	3	0	2	86	11	42
2019	Information management	52	25	4	19	0	0	0	77	19	23
2019	Information technology	60	28	3	2	7	0	0	88	9	59
2019	Data sciences	57	26	9	9	0	0	0	83	9	11
2019	Policy	56	24	9	5	5	0	0	80	11	188
2019	Project management	59	16	0	18	7	0	0	75	25	12
2019	Other services to the public	53	32	0	7	8	0	0	85	15	12
2019	None of the above	45	21	17	10	7	0	0	65	17	65
2018	Communications or public affairs	61	22	7	7	2	1	0	83	10	77
2018	Access to information and privacy	59	31	0	6	5	0	0	90	10	22
2018	Security	39	30	12	12	7	0	0	69	19	35
2018	Legal services	49	51	0	0	0	0	0	100	0	12
2018	Administration and operations	55	25	8	5	6	2	0	81	11	92
2018	Human resources	59	25	7	9	0	0	0	84	9	55
2018	Financial management	36	41	10	9	4	0	0	77	13	25
2018	Information management	56	23	0	10	10	0	0	79	21	26
2018	Information technology	37	48	8	4	3	0	0	85	7	32
2018	Policy	51	26	8	12	3	0	0	77	15	152
2018	Project management	41	44	7	0	8	0	0	85	8	12
2018	Other services to the public	71	16	0	13	0	0	0	87	13	13
2018	None of the above	45	34	8	6	7	0	0	79	13	48
2017	Communications or public affairs	56	27	4	5	6	1	0	84	11	71
2017	Access to information and privacy	77	9	7	7	0	0	0	86	7	25
2017	Security	41	35	10	5	9	0	0	77	13	39
2017	Legal services	62	31	7	0	0	0	0	93	0	12
2017	Administration and operations	56	28	9	5	2	1	0	84	7	117
2017	Human resources	56	29	2	12	1	0	0	84	14	56
2017	Financial management	49	27	6	6	8	3	0	79	15	32
2017	Information management	57	25	3	0	11	4	0	85	11	27
2017	Information technology	39	48	3	5	3	0	3	89	8	37
2017	Policy	57	26	6	4	5	2	0	85	9	160
2017	None of the above	48	22	8	14	8	0	0	70	22	71
2014	Client contact centre	21	47	26	0	7	0	0	68	7	13
2014	Communications or public affairs	49	23	12	8	7	2	0	73	15	63
2014	Access to information and privacy	53	14	6	16	11	0	0	67	27	19
2014	Security	47	28	7	9	9	0	0	75	18	42
2014	Legal services	54	24	0	0	18	4	0	81	19	21
2014	Administration and operations	50	31	7	6	5	0	1	81	12	110
2014	Human resources	58	20	10	10	0	2	0	80	10	50
2014	Financial management	39	52	4	4	0	0	0	91	4	21
2014	Information management	46	30	7	6	10	0	0	77	16	28
2014	Information technology	37	33	13	8	8	0	0	71	16	38
2014	Other services to the public	59	30	7	4	0	0	0	89	4	19
2014	None of the above	51	27	8	6	5	2	1	80	12	167

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	52	0	0	0	0	6	100	0	15
2020	Communications or public affairs	64	28	2	3	2	0	0	92	6	89
2020	Access to information and privacy	61	23	17	0	0	0	0	83	0	25
2020	Security	51	22	20	8	0	0	0	72	8	37
2020	Administration and operations	53	28	9	4	4	1	0	82	9	122
2020	Human resources	78	17	5	0	0	0	0	95	0	64
2020	Financial management	73	17	5	0	4	0	0	90	4	41
2020	Information management	67	33	0	0	0	0	0	100	0	28
2020	Information technology	65	24	7	3	0	0	0	90	3	41
2020	Data sciences	76	18	3	3	0	0	0	93	3	29
2020	Policy	62	28	2	6	2	0	0	90	8	159
2020	Project management	55	35	10	0	0	0	0	90	0	10
2020	None of the above	38	30	11	15	6	0	0	68	22	56
2019	Client contact centre	55	14	0	32	0	0	0	68	32	12
2019	Communications or public affairs	58	34	4	4	0	1	0	92	4	103
2019	Access to information and privacy	68	27	0	5	0	0	0	95	5	31
2019	Security	30	37	16	11	6	0	0	67	17	45
2019	Legal services	53	12	12	12	12	0	0	65	24	17
2019	Administration and operations	58	27	6	8	1	0	0	85	9	124
2019	Human resources	54	42	0	5	0	0	0	95	5	60
2019	Financial management	58	22	11	4	0	2	2	84	4	42
2019	Information management	53	36	4	0	7	0	0	89	7	23
2019	Information technology	55	29	7	4	5	0	0	84	9	59
2019	Data sciences	83	9	0	9	0	0	0	91	9	11
2019	Policy	64	27	6	2	1	0	0	91	3	188
2019	Project management	63	29	0	8	0	0	0	92	8	11
2019	Other services to the public	61	24	7	8	0	0	0	85	8	12
2019	None of the above	42	29	17	10	3	0	0	71	13	65
2018	Communications or public affairs	65	28	5	1	1	0	0	93	2	77
2018	Access to information and privacy	72	18	6	0	5	0	0	90	5	22
2018	Security	33	43	14	7	2	0	0	76	9	35
2018	Legal services	66	25	0	8	0	0	0	92	8	12
2018	Administration and operations	57	29	5	8	1	0	0	86	9	93
2018	Human resources	66	27	4	4	0	0	0	93	4	54
2018	Financial management	49	31	12	4	4	0	0	80	7	25
2018	Information management	45	40	0	8	6	0	0	86	14	26
2018	Information technology	45	42	13	0	0	0	0	87	0	32
2018	Policy	65	27	1	6	2	0	0	92	7	152
2018	Project management	40	52	0	8	0	0	0	92	8	12
2018	Other services to the public	93	0	0	7	0	0	0	93	7	12
2018	None of the above	38	44	14	3	3	0	0	81	5	48
2017	Communications or public affairs	65	26	3	6	0	0	0	91	6	70
2017	Access to information and privacy	83	10	3	4	0	0	0	93	4	25
2017	Security	31	51	8	8	0	2	0	83	8	39
2017	Legal services	77	23	0	0	0	0	0	100	0	12
2017	Administration and operations	60	31	3	4	0	1	0	92	4	117
2017	Human resources	65	23	5	7	0	0	0	88	7	56
2017	Financial management	46	40	3	12	0	0	0	85	12	32
2017	Information management	61	25	7	4	3	0	0	86	7	28
2017	Information technology	38	42	12	3	3	0	3	83	5	37
2017	Policy	70	26	1	2	1	0	0	96	3	159
2017	None of the above	47	27	10	11	5	0	1	74	16	71
2014	Client contact centre	21	54	18	7	0	0	0	75	7	13
2014	Communications or public affairs	57	32	7	5	0	0	0	88	5	63
2014	Access to information and privacy	42	43	6	10	0	0	0	85	10	19
2014	Security	44	44	5	5	2	0	0	88	7	42
2014	Legal services	68	27	0	4	0	0	0	96	4	21
2014	Administration and operations	52	38	5	3	2	0	0	90	4	110
2014	Human resources	59	31	6	4	0	0	0	90	4	49
2014	Financial management	67	33	0	0	0	0	0	100	0	21
2014	Information management	38	44	10	8	0	0	0	82	8	28
2014	Information technology	27	50	5	19	0	0	0	76	19	38
2014	Other services to the public	57	31	7	5	0	0	0	88	5	19
2014	None of the above	65	23	5	3	4	0	0	88	7	167

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	46	7	6	0	0	6	87	6	15
2020	Communications or public affairs	58	32	6	2	1	1	0	90	4	87
2020	Access to information and privacy	45	30	7	8	5	4	0	79	14	25
2020	Security	49	38	8	3	0	3	0	89	3	38
2020	Administration and operations	43	33	15	5	3	0	1	76	9	121
2020	Human resources	72	20	6	0	2	0	0	92	2	65
2020	Financial management	65	24	6	2	2	0	0	90	4	42
2020	Information management	66	19	7	0	0	4	5	92	0	27
2020	Information technology	53	29	18	0	0	0	0	82	0	41
2020	Data sciences	80	10	3	3	0	3	0	93	3	29
2020	Policy	49	41	5	4	1	1	0	91	5	158
2020	Project management	47	21	22	10	0	0	0	68	10	10
2020	None of the above	36	37	10	13	4	0	0	73	17	56
2019	Client contact centre	41	42	0	17	0	0	0	83	17	12
2019	Communications or public affairs	59	27	9	3	0	2	0	88	3	104
2019	Access to information and privacy	58	14	17	12	0	0	0	71	12	31
2019	Security	34	41	10	8	6	0	0	75	15	44
2019	Legal services	63	31	0	6	0	0	0	94	6	16
2019	Administration and operations	51	31	13	3	2	0	0	82	5	123
2019	Human resources	56	32	8	3	2	0	0	87	5	60
2019	Financial management	50	39	9	2	0	0	0	89	2	42
2019	Information management	36	43	17	0	4	0	0	79	4	23
2019	Information technology	38	46	11	2	2	2	0	85	3	59
2019	Data sciences	57	35	0	9	0	0	0	91	9	11
2019	Policy	66	25	6	2	0	0	0	91	2	188
2019	Project management	59	34	0	0	7	0	0	93	7	12
2019	Other services to the public	61	15	8	7	0	8	0	84	7	12
2019	None of the above	42	32	14	10	0	2	0	76	10	64
2018	Communications or public affairs	68	27	5	0	0	1	0	95	0	78
2018	Access to information and privacy	63	27	5	6	0	0	0	90	6	22
2018	Security	37	35	9	7	6	6	0	76	14	35
2018	Legal services	69	23	8	0	0	0	0	92	0	13
2018	Administration and operations	47	36	14	2	0	1	0	84	2	93
2018	Human resources	55	29	7	9	0	0	0	84	9	55
2018	Financial management	29	41	20	7	4	0	0	69	11	25
2018	Information management	49	31	10	4	6	0	0	80	9	26
2018	Information technology	34	52	11	3	0	0	0	86	3	31
2018	Policy	62	28	5	3	1	1	0	91	4	152
2018	Project management	48	43	8	0	0	0	0	92	0	12
2018	Other services to the public	66	16	18	0	0	0	0	82	0	13
2018	None of the above	34	37	17	7	3	2	0	73	10	48

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	25	27	0	0	0	6	71	0	15
2020	Communications or public affairs	67	14	7	2	4	4	3	87	6	89
2020	Access to information and privacy	53	27	9	4	0	0	7	86	4	25
2020	Security	54	19	11	8	5	0	3	75	14	37
2020	Administration and operations	50	22	9	3	5	6	5	80	9	122
2020	Human resources	64	19	11	0	0	4	1	88	0	65
2020	Financial management	62	16	2	7	4	8	0	85	13	42
2020	Information management	72	21	4	0	0	3	0	96	0	28
2020	Information technology	53	13	12	2	5	9	5	77	9	41
2020	Data sciences	75	18	3	0	0	3	0	97	0	29
2020	Policy	46	27	11	3	2	7	4	82	6	161
2020	Project management	47	12	0	32	0	0	10	65	35	10
2020	None of the above	55	18	14	0	9	3	0	76	10	56

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	55	6	0	0	0	11	94	0	15
2020	Communications or public affairs	59	18	11	4	0	3	5	83	5	88
2020	Access to information and privacy	55	17	12	5	0	0	11	81	6	25
2020	Security	68	8	8	9	0	0	8	82	10	38
2020	Administration and operations	50	26	13	2	2	2	5	82	5	122
2020	Human resources	65	19	13	0	3	0	0	84	3	65
2020	Financial management	50	27	8	3	9	2	0	79	13	43
2020	Information management	58	7	18	0	0	0	18	78	0	28
2020	Information technology	61	21	11	0	3	2	2	86	3	41
2020	Data sciences	65	21	3	3	3	0	3	90	7	29
2020	Policy	69	23	4	3	1	0	1	92	4	162
2020	Project management	67	14	10	10	0	0	0	81	10	10
2020	None of the above	56	19	17	4	4	0	0	75	8	56
2019	Client contact centre	35	13	34	0	7	0	11	54	8	12
2019	Communications or public affairs	53	28	8	2	1	1	7	88	4	104
2019	Access to information and privacy	35	27	17	14	0	0	7	66	15	31
2019	Security	47	38	5	4	0	0	5	90	5	45
2019	Legal services	56	13	13	0	0	0	19	85	0	16
2019	Administration and operations	45	26	10	5	4	2	8	79	9	124
2019	Human resources	56	27	9	3	3	0	2	84	7	60
2019	Financial management	63	28	5	2	2	0	0	91	4	43
2019	Information management	48	26	10	7	4	0	6	78	12	23
2019	Information technology	56	29	12	0	2	0	2	86	2	58
2019	Data sciences	63	29	0	0	9	0	0	91	9	11
2019	Policy	69	20	7	1	0	0	2	91	2	188
2019	Project management	66	9	9	7	0	0	9	82	8	12
2019	Other services to the public	47	8	23	0	0	0	21	70	0	12
2019	None of the above	53	27	9	3	1	1	5	85	5	65

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	66	0	0	0	0	6	100	0	15
2020	Communications or public affairs	53	25	12	8	2	0	0	78	10	89
2020	Access to information and privacy	48	28	4	20	0	0	0	76	20	25
2020	Security	53	26	10	9	0	0	3	81	9	38
2020	Administration and operations	48	27	12	8	3	1	1	76	12	121
2020	Human resources	62	26	8	3	2	0	0	88	4	65
2020	Financial management	55	28	0	9	7	0	0	83	17	43
2020	Information management	59	24	11	7	0	0	0	83	7	28
2020	Information technology	42	30	10	10	5	2	0	74	16	41
2020	Data sciences	72	21	0	3	0	3	0	97	3	29
2020	Policy	46	30	11	9	3	1	1	77	12	161
2020	Project management	66	10	14	0	10	0	0	76	10	10
2020	None of the above	48	27	13	7	5	0	0	74	12	56
2019	Client contact centre	52	34	0	7	7	0	0	87	13	12
2019	Communications or public affairs	53	30	6	6	3	0	2	84	9	104
2019	Access to information and privacy	50	30	3	14	3	0	0	80	17	31
2019	Security	35	38	18	6	2	0	0	73	9	45
2019	Legal services	41	24	18	6	0	0	12	73	7	17
2019	Administration and operations	50	27	12	7	3	1	0	78	10	123
2019	Human resources	45	27	14	7	7	2	0	73	13	60
2019	Financial management	52	21	13	12	2	0	0	73	14	43
2019	Information management	50	16	4	13	11	0	6	70	26	23
2019	Information technology	51	28	17	4	0	0	0	79	4	59
2019	Data sciences	71	0	11	9	9	0	0	71	17	11
2019	Policy	43	35	13	7	2	0	0	78	9	188
2019	Project management	36	38	8	0	8	0	10	83	9	11
2019	Other services to the public	68	8	17	7	0	0	0	77	7	12
2019	None of the above	53	19	15	10	3	0	0	73	12	65
2018	Communications or public affairs	59	28	11	1	1	0	0	87	2	76
2018	Access to information and privacy	67	18	15	0	0	0	0	85	0	22
2018	Security	46	24	16	15	0	0	0	69	15	37
2018	Legal services	58	34	8	0	0	0	0	92	0	12
2018	Administration and operations	56	31	7	4	1	1	0	87	5	92
2018	Human resources	37	42	5	11	2	0	4	82	13	55
2018	Financial management	48	20	9	11	5	4	4	73	18	25
2018	Information management	42	30	10	12	6	0	0	72	18	26
2018	Information technology	41	30	19	10	0	0	0	70	10	32
2018	Policy	45	34	8	10	2	1	1	80	12	151
2018	Project management	39	22	22	8	0	0	9	67	9	13
2018	Other services to the public	70	24	0	6	0	0	0	94	6	13
2018	None of the above	43	33	9	9	4	0	2	77	14	47
2017	Communications or public affairs	56	24	6	11	2	1	0	80	14	70
2017	Access to information and privacy	69	17	7	0	3	4	0	90	3	25
2017	Security	55	30	5	7	3	0	0	86	10	40
2017	Legal services	62	30	8	0	0	0	0	92	0	12
2017	Administration and operations	52	26	10	8	2	0	2	80	10	117
2017	Human resources	56	23	9	9	1	0	2	81	10	56
2017	Financial management	37	45	9	0	6	3	0	85	6	32
2017	Information management	41	28	15	3	14	0	0	69	17	28
2017	Information technology	27	52	11	0	7	0	3	81	8	37
2017	Policy	45	34	7	9	4	1	0	80	13	160
2017	None of the above	39	31	12	10	7	0	0	70	18	71
2014	Client contact centre	37	41	22	0	0	0	0	78	0	13
2014	Communications or public affairs	56	33	7	0	5	0	0	89	5	63
2014	Access to information and privacy	42	41	11	6	0	0	0	83	6	19
2014	Security	42	45	7	7	0	0	0	87	7	42
2014	Legal services	44	19	5	27	4	0	0	63	32	21
2014	Administration and operations	42	40	8	9	1	1	0	83	10	110
2014	Human resources	48	28	14	8	2	0	0	76	10	50
2014	Financial management	53	38	4	0	0	4	0	95	0	21
2014	Information management	43	32	12	7	7	0	0	75	13	28
2014	Information technology	32	44	8	13	3	0	0	76	16	38
2014	Other services to the public	53	30	7	0	0	5	4	92	0	19
2014	None of the above	39	35	9	10	5	1	1	75	16	167

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	30	22	0	0	0	6	77	0	15
2020	Communications or public affairs	64	19	11	4	1	1	0	84	5	89
2020	Access to information and privacy	52	19	18	11	0	0	0	70	11	25
2020	Security	59	13	15	0	6	4	3	77	7	38
2020	Administration and operations	52	19	16	2	5	4	3	76	7	120
2020	Human resources	66	22	5	3	3	1	0	89	6	65
2020	Financial management	59	18	5	5	9	2	2	80	15	43
2020	Information management	57	13	18	0	3	4	5	77	4	28
2020	Information technology	55	21	13	2	6	2	0	78	8	41
2020	Data sciences	74	23	3	0	0	0	0	97	0	29
2020	Policy	52	27	11	6	3	2	0	80	9	162
2020	Project management	49	37	14	0	0	0	0	86	0	10
2020	None of the above	47	22	12	10	7	2	1	71	17	56

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	25	18	0	0	0	6	81	0	15
2020	Communications or public affairs	67	15	9	7	2	0	0	82	9	89
2020	Access to information and privacy	51	34	7	7	0	0	0	85	7	25
2020	Security	55	17	8	5	6	4	5	79	12	38
2020	Administration and operations	52	25	12	6	5	1	1	78	10	122
2020	Human resources	68	18	6	5	3	0	0	86	8	65
2020	Financial management	60	24	4	5	7	0	0	83	12	43
2020	Information management	51	32	10	7	0	0	0	83	7	28
2020	Information technology	52	19	15	3	8	2	0	73	12	41
2020	Data sciences	69	23	3	5	0	0	0	92	5	29
2020	Policy	50	32	9	9	0	0	0	82	9	162
2020	Project management	59	8	24	10	0	0	0	66	10	10
2020	None of the above	49	30	4	6	12	0	0	79	18	56
2019	Client contact centre	52	31	11	0	7	0	0	83	7	12
2019	Communications or public affairs	56	26	10	1	5	0	2	84	6	104
2019	Access to information and privacy	65	20	3	13	0	0	0	84	13	31
2019	Security	44	22	21	9	2	0	2	67	11	44
2019	Legal services	29	29	18	18	0	0	6	63	19	17
2019	Administration and operations	50	32	9	5	3	1	0	83	8	124
2019	Human resources	45	32	8	10	5	0	0	77	15	60
2019	Financial management	57	29	8	4	2	0	0	86	6	43
2019	Information management	41	24	0	11	12	6	6	74	26	22
2019	Information technology	44	39	10	2	2	2	2	87	3	58
2019	Data sciences	52	39	0	0	9	0	0	91	9	11
2019	Policy	50	31	8	8	2	0	0	82	11	187
2019	Project management	41	43	7	0	0	0	9	92	0	12
2019	Other services to the public	68	0	8	23	0	0	0	68	23	12
2019	None of the above	51	27	14	0	6	0	1	80	6	64
2018	Communications or public affairs	66	29	2	3	0	0	0	95	3	76
2018	Access to information and privacy	67	28	5	0	0	0	0	95	0	22
2018	Security	43	34	16	4	2	0	0	77	6	37
2018	Legal services	51	42	7	0	0	0	0	93	0	12
2018	Administration and operations	52	28	9	9	1	0	1	81	10	93
2018	Human resources	45	31	11	9	2	0	2	78	11	54
2018	Financial management	44	31	9	4	4	4	5	82	8	25
2018	Information management	52	10	16	13	6	0	3	64	19	26
2018	Information technology	57	19	13	10	0	0	0	77	10	32
2018	Policy	46	33	8	11	2	1	0	79	12	150
2018	Project management	57	26	8	0	0	0	9	91	0	13
2018	Other services to the public	70	17	13	0	0	0	0	87	0	13
2018	None of the above	48	21	13	14	5	0	0	68	19	47
2017	Communications or public affairs	65	19	5	8	2	0	0	84	11	71
2017	Access to information and privacy	73	18	6	0	3	0	0	91	3	25
2017	Security	43	32	10	9	5	0	0	75	15	40
2017	Legal services	42	27	23	8	0	0	0	69	8	12
2017	Administration and operations	54	27	10	7	2	0	0	81	9	116
2017	Human resources	52	27	7	7	5	0	2	80	12	56
2017	Financial management	49	33	6	6	3	3	0	85	9	32
2017	Information management	37	32	15	12	3	0	0	70	16	28
2017	Information technology	36	44	9	0	7	0	3	83	8	37
2017	Policy	55	29	4	9	4	1	0	84	12	160
2017	None of the above	39	25	9	20	6	0	0	65	26	71
2014	Client contact centre	44	26	23	7	0	0	0	69	7	13
2014	Communications or public affairs	52	25	10	9	3	0	0	77	13	63
2014	Access to information and privacy	57	26	6	6	6	0	0	83	11	19
2014	Security	39	36	7	11	7	0	0	75	18	42
2014	Legal services	30	38	14	4	13	0	0	68	18	21
2014	Administration and operations	55	31	7	4	2	0	0	86	7	110
2014	Human resources	46	30	8	12	2	0	2	78	14	50
2014	Financial management	62	28	5	4	0	0	0	91	4	21
2014	Information management	42	41	7	10	0	0	0	83	10	28
2014	Information technology	34	28	8	16	11	3	0	64	28	38
2014	Other services to the public	53	40	0	7	0	0	0	93	7	19
2014	None of the above	43	36	8	10	3	0	1	79	12	167

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	58	42	15
2020	Communications or public affairs	29	71	89
2020	Access to information and privacy	53	47	25
2020	Security	41	59	38
2020	Administration and operations	34	66	122
2020	Human resources	46	54	65
2020	Financial management	42	58	43
2020	Information management	27	73	28
2020	Information technology	38	62	41
2020	Data sciences	45	55	29
2020	Policy	31	69	162
2020	Project management	39	61	10
2020	None of the above	36	64	56

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	74	21	0	0	0	0	6	100	0	15
2020	Communications or public affairs	53	11	9	0	0	8	19	88	0	88
2020	Access to information and privacy	48	30	4	0	0	4	15	95	0	25
2020	Security	60	8	5	2	4	0	21	86	8	38
2020	Administration and operations	53	17	9	4	1	4	13	84	5	122
2020	Human resources	80	11	0	0	0	3	6	100	0	65
2020	Financial management	61	16	2	3	4	9	5	89	8	43
2020	Information management	53	18	5	0	0	10	14	94	0	28
2020	Information technology	56	18	12	3	6	5	0	78	9	41
2020	Data sciences	69	17	0	0	0	0	14	100	0	28
2020	Policy	47	23	7	3	1	2	16	86	6	162
2020	Project management	37	10	32	10	0	0	12	53	11	10
2020	None of the above	52	17	5	13	4	2	7	76	19	56

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	74	20	0	0	0	0	6	100	0	14
2020	Communications or public affairs	67	21	5	6	1	0	0	88	7	89
2020	Access to information and privacy	52	30	18	0	0	0	0	82	0	25
2020	Security	68	11	11	3	4	0	3	82	7	38
2020	Administration and operations	58	24	5	7	3	1	2	84	11	122
2020	Human resources	80	14	3	3	0	0	0	94	3	65
2020	Financial management	78	9	8	2	2	0	0	88	4	43
2020	Information management	60	34	6	0	0	0	0	94	0	28
2020	Information technology	56	24	7	5	6	2	0	81	11	41
2020	Data sciences	87	6	3	3	0	0	0	93	3	29
2020	Policy	51	32	8	9	1	0	0	83	9	162
2020	Project management	37	21	32	0	10	0	0	59	10	10
2020	None of the above	53	24	8	9	7	0	0	77	16	56
2019	Client contact centre	52	37	11	0	0	0	0	89	0	11
2019	Communications or public affairs	66	21	8	3	1	0	0	87	4	103
2019	Access to information and privacy	61	24	5	10	0	0	0	85	10	31
2019	Security	50	22	9	15	4	0	0	72	19	45
2019	Legal services	41	24	24	0	6	0	6	69	6	17
2019	Administration and operations	59	26	8	2	4	0	1	86	6	124
2019	Human resources	50	27	10	10	2	2	0	78	12	60
2019	Financial management	67	29	0	2	2	0	0	96	4	43
2019	Information management	59	23	7	4	7	0	0	82	11	23
2019	Information technology	61	25	6	7	2	0	0	86	9	59
2019	Data sciences	63	29	0	0	9	0	0	91	9	11
2019	Policy	55	29	8	6	1	0	0	85	7	188
2019	Project management	66	9	9	0	7	0	9	82	8	12
2019	Other services to the public	68	8	15	8	0	0	0	77	8	12
2019	None of the above	53	26	14	4	3	0	0	80	7	65
2018	Communications or public affairs	68	29	1	2	0	0	0	96	2	77
2018	Access to information and privacy	76	9	15	0	0	0	0	85	0	22
2018	Security	50	21	22	2	4	0	0	71	6	36
2018	Legal services	68	32	0	0	0	0	0	100	0	12
2018	Administration and operations	62	31	4	1	1	1	0	94	2	93
2018	Human resources	49	34	7	7	2	0	0	84	9	55
2018	Financial management	48	31	14	4	0	4	0	81	4	25
2018	Information management	51	24	15	0	10	0	0	75	10	26
2018	Information technology	70	12	14	0	3	0	0	83	3	32
2018	Policy	53	30	8	6	2	1	0	83	9	151
2018	Project management	69	15	8	0	0	0	9	91	0	13
2018	Other services to the public	76	18	5	0	0	0	0	95	0	13
2018	None of the above	43	36	7	9	5	0	0	79	14	47
2017	Communications or public affairs	63	24	3	6	2	0	1	89	9	71
2017	Access to information and privacy	77	17	0	6	0	0	0	94	6	25
2017	Security	68	14	5	7	5	0	0	83	12	40
2017	Legal services	62	22	16	0	0	0	0	84	0	12
2017	Administration and operations	64	19	12	4	2	0	0	82	6	116
2017	Human resources	59	25	7	7	2	0	0	84	9	55
2017	Financial management	52	37	6	3	3	0	0	88	6	32
2017	Information management	52	15	16	10	7	0	0	66	17	28
2017	Information technology	53	34	3	3	5	0	3	90	8	37
2017	Policy	55	28	8	6	3	0	0	83	9	160
2017	None of the above	47	21	11	11	11	0	0	67	21	71
2014	Client contact centre	28	49	23	0	0	0	0	77	0	13
2014	Communications or public affairs	62	23	5	6	3	0	0	85	9	63
2014	Access to information and privacy	53	29	6	11	0	0	0	83	11	19
2014	Security	52	37	7	5	0	0	0	89	5	42
2014	Legal services	44	28	14	9	4	0	0	72	13	21
2014	Administration and operations	59	24	3	10	3	0	0	83	14	108
2014	Human resources	58	24	12	4	2	0	0	82	6	50
2014	Financial management	67	29	4	0	0	0	0	96	0	21
2014	Information management	49	31	17	0	3	0	0	80	3	28
2014	Information technology	45	37	3	11	5	0	0	81	16	38
2014	Other services to the public	80	9	4	7	0	0	0	89	7	19
2014	None of the above	48	27	10	7	5	2	1	77	13	167

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	28	13	6	0	0	6	81	6	15
2020	Communications or public affairs	61	21	8	3	0	7	0	88	3	89
2020	Access to information and privacy	55	18	15	11	0	0	0	74	11	25
2020	Security	40	36	5	6	10	3	0	78	17	38
2020	Administration and operations	49	21	12	4	6	7	2	77	10	121
2020	Human resources	55	26	9	3	3	3	0	84	7	65
2020	Financial management	67	21	5	4	0	0	3	90	4	43
2020	Information management	36	41	10	0	0	13	0	89	0	28
2020	Information technology	51	31	5	6	2	5	0	86	9	41
2020	Data sciences	74	4	7	7	3	7	0	83	10	29
2020	Policy	52	25	10	3	2	6	0	83	6	162
2020	Project management	32	39	19	10	0	0	0	71	10	10
2020	None of the above	39	19	18	11	13	0	0	58	24	56
2019	Client contact centre	34	38	11	11	7	0	0	72	17	12
2019	Communications or public affairs	51	35	6	2	1	4	1	90	3	104
2019	Access to information and privacy	63	20	10	0	0	7	0	89	0	31
2019	Security	21	50	10	4	6	8	0	77	12	44
2019	Legal services	53	24	6	0	12	6	0	81	13	17
2019	Administration and operations	47	31	8	6	2	6	0	83	8	123
2019	Human resources	27	38	12	15	5	3	0	67	21	59
2019	Financial management	50	28	8	8	2	4	0	82	10	42
2019	Information management	40	27	13	8	7	0	6	70	15	23
2019	Information technology	43	35	15	2	3	2	0	80	5	59
2019	Data sciences	72	19	0	0	9	0	0	91	9	11
2019	Policy	53	32	6	6	0	2	0	87	6	185
2019	Project management	25	42	24	9	0	0	0	67	9	12
2019	Other services to the public	68	15	0	8	0	8	0	91	9	12
2019	None of the above	40	24	14	4	7	11	1	73	12	64
2018	Communications or public affairs	63	28	6	2	0	1	0	92	2	79
2018	Access to information and privacy	65	22	5	5	0	5	0	91	5	22
2018	Security	28	43	20	5	4	0	0	71	9	37
2018	Legal services	54	23	7	8	8	0	0	78	16	13
2018	Administration and operations	45	28	13	6	2	6	0	78	9	93
2018	Human resources	38	24	16	8	10	5	0	65	18	55
2018	Financial management	28	32	16	15	4	5	0	64	19	25
2018	Information management	43	24	8	7	7	7	3	75	16	26
2018	Information technology	35	40	16	3	3	3	0	77	6	32
2018	Policy	61	21	6	5	2	5	0	87	7	152
2018	Project management	29	66	6	0	0	0	0	94	0	13
2018	Other services to the public	61	17	11	12	0	0	0	77	12	13
2018	None of the above	37	26	13	12	8	4	0	66	21	47
2017	Communications or public affairs	54	29	2	5	0	8	1	92	5	71
2017	Access to information and privacy	63	27	3	0	0	7	0	97	0	25
2017	Security	38	40	12	0	6	5	0	81	6	40
2017	Legal services	42	51	7	0	0	0	0	93	0	12
2017	Administration and operations	47	31	8	3	2	8	1	86	5	116
2017	Human resources	36	44	0	12	2	6	0	85	15	56
2017	Financial management	30	37	15	6	0	13	0	76	7	32
2017	Information management	36	7	25	9	3	19	0	54	15	28
2017	Information technology	21	43	20	5	3	8	0	69	9	36
2017	Policy	50	39	2	2	1	5	0	94	4	160
2017	None of the above	33	23	15	9	13	6	0	60	24	71
2014	Client contact centre	21	47	26	7	0	0	0	68	7	13
2014	Communications or public affairs	53	25	8	3	2	9	0	86	5	63
2014	Access to information and privacy	43	36	11	4	0	6	0	84	4	19
2014	Security	45	35	11	7	3	0	0	80	10	42
2014	Legal services	57	19	5	18	0	0	0	77	18	21
2014	Administration and operations	39	38	11	3	3	5	1	82	6	109
2014	Human resources	40	42	8	6	2	2	0	84	8	50
2014	Financial management	18	73	4	5	0	0	0	91	5	21
2014	Information management	36	31	3	3	8	18	0	82	14	28
2014	Information technology	21	36	21	5	5	11	0	64	12	38
2014	Other services to the public	52	36	0	4	0	7	0	95	5	19
2014	None of the above	45	34	9	6	3	3	0	82	9	167

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	28	18	6	0	0	6	75	6	15
2020	Communications or public affairs	62	22	7	5	1	2	0	86	6	89
2020	Access to information and privacy	48	17	17	19	0	0	0	64	19	25
2020	Security	44	32	8	6	10	0	0	76	16	38
2020	Administration and operations	45	34	9	7	4	2	0	80	11	120
2020	Human resources	53	26	13	5	3	0	0	79	8	65
2020	Financial management	70	13	5	9	3	0	0	82	12	43
2020	Information management	47	31	15	3	0	5	0	81	3	28
2020	Information technology	49	25	21	2	3	0	0	74	5	41
2020	Data sciences	76	15	3	3	3	0	0	91	6	29
2020	Policy	49	31	6	9	3	1	0	81	13	161
2020	Project management	32	39	10	10	10	0	0	71	20	10
2020	None of the above	31	22	21	12	14	0	0	53	26	56
2019	Client contact centre	52	21	11	11	7	0	0	72	17	12
2019	Communications or public affairs	48	41	7	0	0	5	0	93	0	104
2019	Access to information and privacy	58	27	5	0	5	5	0	90	5	31
2019	Security	24	45	13	7	6	2	2	73	13	44
2019	Legal services	53	24	6	6	12	0	0	76	18	17
2019	Administration and operations	49	31	11	2	2	5	0	84	4	123
2019	Human resources	35	39	17	3	7	0	0	73	10	59
2019	Financial management	53	30	6	5	2	2	0	86	8	42
2019	Information management	48	11	13	15	7	0	6	62	23	23
2019	Information technology	46	29	16	3	5	2	0	75	8	58
2019	Data sciences	91	0	0	0	9	0	0	91	9	11
2019	Policy	49	37	5	8	0	0	0	87	8	185
2019	Project management	34	32	26	9	0	0	0	65	9	12
2019	Other services to the public	60	23	17	0	0	0	0	83	0	12
2019	None of the above	41	29	16	4	5	4	1	74	10	64
2018	Communications or public affairs	62	26	7	1	2	1	0	89	4	78
2018	Access to information and privacy	65	21	10	0	0	5	0	89	0	22
2018	Security	26	44	18	7	4	0	0	71	12	37
2018	Legal services	47	23	7	8	8	8	0	76	17	13
2018	Administration and operations	44	31	16	5	2	2	0	76	7	93
2018	Human resources	32	34	16	7	8	0	2	68	15	55
2018	Financial management	26	31	28	15	0	0	0	57	15	24
2018	Information management	40	28	4	10	8	7	3	75	21	26
2018	Information technology	32	37	15	9	3	3	0	71	13	31
2018	Policy	56	28	4	7	3	1	0	85	11	152
2018	Project management	21	51	6	14	8	0	0	72	22	13
2018	Other services to the public	67	16	12	5	0	0	0	83	5	13
2018	None of the above	39	23	16	7	13	2	0	63	21	47
2017	Communications or public affairs	50	34	6	5	0	5	1	89	5	70
2017	Access to information and privacy	66	20	10	0	0	4	0	90	0	25
2017	Security	40	38	10	5	8	0	0	77	13	40
2017	Legal services	42	44	14	0	0	0	0	86	0	12
2017	Administration and operations	47	37	9	2	2	3	0	86	4	117
2017	Human resources	40	38	9	8	2	4	0	80	11	56
2017	Financial management	40	30	18	6	0	5	0	74	6	32
2017	Information management	29	14	20	18	7	11	0	49	28	28
2017	Information technology	18	47	16	8	12	0	0	65	20	37
2017	Policy	52	36	6	5	1	0	0	87	7	160
2017	None of the above	34	26	16	12	11	1	0	61	23	71
2014	Client contact centre	21	56	23	0	0	0	0	77	0	13
2014	Communications or public affairs	53	27	14	3	2	2	0	81	5	63
2014	Access to information and privacy	63	27	10	0	0	0	0	90	0	19
2014	Security	39	38	11	5	7	0	0	77	12	42
2014	Legal services	58	14	14	9	4	0	0	72	14	21
2014	Administration and operations	40	39	9	6	3	3	0	82	9	110
2014	Human resources	42	46	6	2	4	0	0	88	6	50
2014	Financial management	29	62	9	0	0	0	0	91	0	21
2014	Information management	28	35	18	3	4	11	0	71	8	28
2014	Information technology	26	24	21	13	11	6	0	53	26	38
2014	Other services to the public	46	36	10	7	0	0	0	83	7	19
2014	None of the above	51	28	12	5	2	1	0	80	8	167

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	36	18	6	0	0	6	75	6	15
2020	Communications or public affairs	49	29	12	9	0	2	0	79	9	89
2020	Access to information and privacy	28	24	12	19	7	9	0	58	29	25
2020	Security	25	36	13	11	10	5	0	64	23	38
2020	Administration and operations	35	30	15	5	6	9	1	72	11	121
2020	Human resources	37	42	11	3	6	0	0	79	10	64
2020	Financial management	64	18	6	9	3	0	0	81	12	43
2020	Information management	41	27	10	11	3	8	0	74	16	28
2020	Information technology	36	24	29	8	3	0	0	60	11	41
2020	Data sciences	51	30	10	0	3	7	0	86	3	29
2020	Policy	33	36	12	11	4	4	0	72	16	161
2020	Project management	18	63	0	10	10	0	0	80	20	10
2020	None of the above	16	35	19	13	13	4	0	53	27	56
2019	Client contact centre	52	21	11	11	7	0	0	72	17	12
2019	Communications or public affairs	31	48	10	4	0	7	0	85	4	104
2019	Access to information and privacy	48	30	8	6	5	5	0	81	11	31
2019	Security	12	41	24	6	12	5	0	55	20	44
2019	Legal services	35	35	0	12	12	6	0	75	25	17
2019	Administration and operations	40	33	14	5	2	6	0	78	7	123
2019	Human resources	22	31	28	10	7	2	0	54	18	57
2019	Financial management	42	40	9	4	2	2	0	84	7	42
2019	Information management	22	27	21	20	4	0	6	52	26	23
2019	Information technology	37	30	19	11	2	2	0	68	13	59
2019	Data sciences	71	20	0	0	9	0	0	91	9	11
2019	Policy	40	44	7	7	3	0	0	83	10	186
2019	Project management	16	42	24	9	0	9	0	64	10	12
2019	Other services to the public	49	8	18	25	0	0	0	57	25	11
2019	None of the above	30	29	20	6	7	7	1	64	14	64
2018	Communications or public affairs	45	37	11	3	1	2	0	84	5	79
2018	Access to information and privacy	47	31	0	10	0	13	0	88	12	22
2018	Security	24	29	23	14	9	0	0	53	24	37
2018	Legal services	39	39	22	0	0	0	0	78	0	13
2018	Administration and operations	40	24	18	7	3	5	2	69	11	92
2018	Human resources	20	39	15	13	10	4	0	61	24	54
2018	Financial management	21	33	16	22	7	0	0	54	29	25
2018	Information management	30	15	15	15	11	11	3	53	29	25
2018	Information technology	21	40	23	6	3	6	0	65	10	32
2018	Policy	38	38	6	11	5	2	0	78	16	152
2018	Project management	9	45	22	8	8	9	0	59	17	13
2018	Other services to the public	48	30	11	12	0	0	0	77	12	13
2018	None of the above	27	23	25	9	12	2	2	52	21	47
2017	Communications or public affairs	44	37	11	5	0	1	1	83	5	71
2017	Access to information and privacy	63	20	13	0	0	4	0	86	0	25
2017	Security	25	41	14	12	8	0	0	66	20	40
2017	Legal services	21	64	8	7	0	0	0	85	7	12
2017	Administration and operations	32	44	9	7	1	4	2	82	9	117
2017	Human resources	35	38	11	11	2	2	2	76	13	55
2017	Financial management	10	49	23	6	0	12	0	67	7	30
2017	Information management	26	11	27	7	11	19	0	45	22	28
2017	Information technology	8	42	26	11	12	2	0	50	23	37
2017	Policy	43	39	8	8	1	1	0	83	9	160
2017	None of the above	26	34	13	11	13	3	0	62	25	71
2014	Client contact centre	7	62	31	0	0	0	0	69	0	13
2014	Communications or public affairs	47	31	12	7	0	4	0	80	7	62
2014	Access to information and privacy	52	22	10	6	0	11	0	83	6	19
2014	Security	31	37	11	11	7	2	0	70	19	42
2014	Legal services	44	33	10	9	4	0	0	76	14	21
2014	Administration and operations	34	37	13	12	0	5	0	74	12	110
2014	Human resources	32	38	20	0	6	4	0	73	6	50
2014	Financial management	13	69	9	5	0	4	0	86	5	21
2014	Information management	18	42	7	15	3	15	0	71	22	28
2014	Information technology	18	26	26	10	14	5	0	47	25	38
2014	Other services to the public	42	35	16	7	0	0	0	77	7	19
2014	None of the above	38	36	13	11	1	1	0	75	11	167

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	21	29	6	0	0	6	63	7	14
2020	Communications or public affairs	41	32	11	13	3	2	0	73	16	89
2020	Access to information and privacy	44	24	11	15	0	5	0	72	16	25
2020	Security	25	36	19	8	12	0	0	61	20	38
2020	Administration and operations	30	43	12	10	4	1	0	74	14	121
2020	Human resources	44	37	8	10	2	0	0	81	11	65
2020	Financial management	58	24	6	9	3	0	0	81	12	43
2020	Information management	36	47	13	3	0	0	0	84	3	28
2020	Information technology	40	22	15	16	5	2	0	63	22	41
2020	Data sciences	62	24	3	3	8	0	0	86	11	29
2020	Policy	19	40	16	14	9	2	0	60	23	162
2020	None of the above	21	36	18	10	15	0	0	57	25	56
2019	Client contact centre	28	48	7	11	7	0	0	76	17	12
2019	Communications or public affairs	34	44	9	10	2	1	0	79	12	104
2019	Access to information and privacy	46	46	3	0	5	0	0	93	5	31
2019	Security	12	42	18	8	17	2	0	56	26	44
2019	Legal services	29	24	12	24	12	0	0	53	35	17
2019	Administration and operations	42	30	10	9	5	4	0	75	15	123
2019	Human resources	15	33	20	25	7	0	0	48	31	59
2019	Financial management	39	50	4	4	0	2	0	91	4	42
2019	Information management	8	34	30	6	11	6	6	47	19	23
2019	Information technology	36	28	22	8	5	2	0	65	13	59
2019	Data sciences	46	26	10	9	9	0	0	72	17	11
2019	Policy	21	46	9	18	6	0	0	67	24	186
2019	Project management	9	48	34	9	0	0	0	57	9	12
2019	Other services to the public	40	20	15	17	8	0	0	60	25	12
2019	None of the above	25	27	21	9	9	7	1	57	20	64
2018	Communications or public affairs	40	42	11	5	1	1	0	83	6	78
2018	Access to information and privacy	65	17	14	0	0	5	0	86	0	22
2018	Security	12	38	16	22	12	0	0	50	34	37
2018	Legal services	31	23	16	22	8	0	0	54	30	13
2018	Administration and operations	34	28	20	11	4	3	0	64	16	92
2018	Human resources	12	33	12	22	17	4	0	47	40	55
2018	Financial management	16	21	16	39	7	0	0	37	47	25
2018	Information management	15	35	11	20	12	4	3	54	34	26
2018	Information technology	15	33	27	19	6	0	0	48	25	32
2018	Policy	25	40	9	15	10	1	0	66	26	152
2018	Project management	9	50	10	14	8	9	0	65	24	13
2018	Other services to the public	54	17	12	6	11	0	0	71	17	13
2018	None of the above	13	29	15	21	18	5	0	44	40	48
2017	Communications or public affairs	37	39	8	7	0	7	1	83	8	71
2017	Access to information and privacy	59	38	3	0	0	0	0	97	0	25
2017	Security	21	41	14	11	8	5	0	64	20	40
2017	Legal services	28	34	23	15	0	0	0	62	15	12
2017	Administration and operations	30	40	13	12	2	3	0	72	14	116
2017	Human resources	22	42	15	12	5	4	0	67	18	56
2017	Financial management	31	22	18	27	3	0	0	52	30	32
2017	Information management	15	26	10	18	20	11	0	46	43	28
2017	Information technology	13	31	26	10	17	3	0	45	28	37
2017	Policy	30	45	8	10	6	1	0	76	16	159
2017	None of the above	19	26	14	25	14	3	0	46	40	71
2014	Client contact centre	7	46	47	0	0	0	0	53	0	13
2014	Communications or public affairs	35	46	4	11	3	0	0	81	15	63
2014	Access to information and privacy	69	10	21	0	0	0	0	79	0	19
2014	Security	18	32	18	23	7	2	0	51	30	42
2014	Legal services	29	38	19	9	4	0	0	67	14	21
2014	Administration and operations	25	43	11	13	5	3	0	70	19	109
2014	Human resources	32	32	13	12	6	4	0	67	19	50
2014	Financial management	5	69	0	22	5	0	0	73	27	20
2014	Information management	20	43	23	10	4	0	0	63	14	28
2014	Information technology	10	31	13	19	19	8	0	45	41	38
2014	Other services to the public	37	30	33	0	0	0	0	67	0	19
2014	None of the above	20	45	14	16	3	2	1	67	19	167

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	44	11	0	0	0	6	88	0	15
2020	Communications or public affairs	47	33	12	3	2	2	0	83	5	89
2020	Access to information and privacy	46	36	15	0	0	4	0	84	0	25
2020	Security	45	32	11	7	5	0	0	77	12	38
2020	Administration and operations	46	29	15	7	0	3	0	77	8	123
2020	Human resources	46	21	27	3	2	2	0	68	5	65
2020	Financial management	56	17	19	5	3	0	0	73	8	43
2020	Information management	43	42	11	3	0	0	0	86	3	28
2020	Information technology	35	32	19	0	9	5	0	70	9	41
2020	Data sciences	64	20	7	0	3	7	0	90	3	29
2020	Policy	25	29	27	15	2	2	0	55	17	162
2020	Project management	41	31	28	0	0	0	0	72	0	10
2020	None of the above	25	30	17	19	5	2	2	57	26	56
2019	Client contact centre	62	31	7	0	0	0	0	93	0	12
2019	Communications or public affairs	48	25	15	6	2	4	0	76	8	103
2019	Access to information and privacy	49	37	6	3	5	0	0	87	7	31
2019	Security	49	34	6	6	2	2	0	85	9	45
2019	Legal services	59	18	0	6	18	0	0	76	24	17
2019	Administration and operations	48	22	18	4	1	7	0	75	5	124
2019	Human resources	31	22	29	10	8	0	0	53	18	59
2019	Financial management	39	30	19	10	0	2	0	71	10	43
2019	Information management	42	20	17	4	0	11	6	75	5	23
2019	Information technology	60	23	8	8	2	0	0	83	10	59
2019	Data sciences	45	26	11	0	17	0	0	71	17	11
2019	Policy	37	28	22	7	4	2	0	66	12	188
2019	Project management	33	32	16	0	9	9	0	72	10	12
2019	Other services to the public	83	0	8	8	0	0	0	83	8	12
2019	None of the above	41	29	13	5	4	7	0	75	10	65

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	47	18	0	0	0	6	81	0	15
2020	Communications or public affairs	41	33	12	9	3	1	0	76	12	89
2020	Access to information and privacy	29	44	17	7	4	0	0	72	11	25
2020	Security	30	24	28	11	2	4	0	57	14	38
2020	Administration and operations	35	46	12	4	0	4	0	84	4	120
2020	Human resources	42	36	11	8	2	0	0	79	10	63
2020	Financial management	44	30	9	9	3	4	0	77	13	43
2020	Information management	56	24	17	3	0	0	0	80	3	28
2020	Information technology	32	44	13	8	0	0	2	78	9	41
2020	Data sciences	43	31	17	3	3	0	3	76	6	29
2020	Policy	31	43	14	6	4	2	0	76	10	161
2020	Project management	37	35	28	0	0	0	0	72	0	10
2020	None of the above	23	36	18	8	13	2	0	60	21	56
2019	Client contact centre	31	45	18	7	0	0	0	76	7	12
2019	Communications or public affairs	38	47	6	7	1	1	0	86	8	104
2019	Access to information and privacy	40	34	16	2	5	4	0	76	7	31
2019	Security	12	48	17	12	8	2	0	62	21	45
2019	Legal services	12	65	18	0	6	0	0	76	6	17
2019	Administration and operations	43	38	10	3	4	2	0	83	7	124
2019	Human resources	29	47	16	2	5	2	0	77	7	60
2019	Financial management	41	39	8	3	4	4	0	84	8	43
2019	Information management	22	44	11	11	0	6	6	75	12	23
2019	Information technology	40	39	12	6	2	2	0	80	8	59
2019	Data sciences	45	46	0	9	0	0	0	91	9	11
2019	Policy	35	42	9	11	1	2	0	79	12	188
2019	Project management	24	66	0	9	0	0	0	91	9	12
2019	Other services to the public	53	15	15	8	0	8	0	75	9	12
2019	None of the above	33	35	19	7	4	1	1	69	11	65
2018	Communications or public affairs	35	52	10	2	0	1	0	87	2	76
2018	Access to information and privacy	62	27	11	0	0	0	0	89	0	21
2018	Security	24	44	13	7	13	0	0	68	19	37
2018	Legal services	61	23	8	8	0	0	0	84	8	13
2018	Administration and operations	36	41	12	6	1	3	0	80	8	93
2018	Human resources	24	50	15	8	2	2	0	75	10	54
2018	Financial management	25	19	27	21	7	0	0	44	29	25
2018	Information management	22	42	19	15	0	3	0	66	15	26
2018	Information technology	24	37	25	13	0	0	0	61	13	32
2018	Policy	34	45	11	8	2	0	0	79	10	152
2018	Project management	14	68	18	0	0	0	0	82	0	13
2018	Other services to the public	61	27	0	11	0	0	0	89	11	12
2018	None of the above	20	40	19	12	8	2	0	61	20	47
2017	Communications or public affairs	41	43	8	7	1	0	0	83	9	71
2017	Access to information and privacy	61	28	3	8	0	0	0	89	8	25
2017	Security	32	48	14	0	6	0	0	80	6	40
2017	Legal services	48	38	15	0	0	0	0	85	0	12
2017	Administration and operations	36	45	11	2	1	5	0	85	3	116
2017	Human resources	32	52	9	3	0	4	0	88	3	56
2017	Financial management	22	45	18	12	0	3	0	69	12	32
2017	Information management	26	40	21	9	0	4	0	68	10	28
2017	Information technology	31	39	10	14	3	3	0	72	17	37
2017	Policy	40	41	9	7	1	1	0	82	9	160
2017	None of the above	26	42	20	6	6	0	0	68	12	71
2014	Client contact centre	28	46	26	0	0	0	0	74	0	13
2014	Communications or public affairs	45	39	8	7	0	2	0	85	7	63
2014	Access to information and privacy	63	21	16	0	0	0	0	84	0	19
2014	Security	35	49	13	3	0	0	0	84	3	42
2014	Legal services	44	38	9	0	4	4	0	85	5	21
2014	Administration and operations	44	40	10	4	1	0	0	84	6	110
2014	Human resources	42	41	10	4	0	4	0	86	4	50
2014	Financial management	44	42	9	5	0	0	0	86	5	21
2014	Information management	28	46	17	4	0	4	0	77	4	28
2014	Information technology	16	44	21	11	5	3	0	61	16	38
2014	Other services to the public	34	66	0	0	0	0	0	100	0	18
2014	None of the above	36	39	15	6	1	3	0	78	7	167

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	31	32	0	0	0	6	65	0	14
2020	Communications or public affairs	39	32	16	7	2	2	1	74	10	88
2020	Access to information and privacy	21	38	20	11	4	5	0	63	16	25
2020	Security	17	29	18	11	10	15	0	54	25	38
2020	Administration and operations	29	43	10	6	6	5	0	76	13	122
2020	Human resources	39	41	11	8	2	0	0	79	10	65
2020	Financial management	46	29	15	5	3	2	0	76	9	42
2020	Information management	43	38	10	10	0	0	0	80	10	28
2020	Information technology	20	29	12	26	7	2	2	52	35	41
2020	Data sciences	54	26	10	0	3	7	0	86	4	29
2020	Policy	18	41	17	12	5	7	0	64	18	162
2020	Project management	18	55	0	18	0	10	0	80	20	10
2020	None of the above	12	30	24	17	13	3	0	43	32	56
2019	Client contact centre	34	31	21	0	7	0	7	70	7	12
2019	Communications or public affairs	32	47	13	3	2	3	0	82	5	104
2019	Access to information and privacy	32	39	14	6	5	5	0	74	11	31
2019	Security	2	47	26	12	8	4	0	51	22	45
2019	Legal services	19	25	44	6	6	0	0	44	13	16
2019	Administration and operations	36	34	16	6	4	5	0	73	10	123
2019	Human resources	22	39	20	10	5	5	0	64	16	60
2019	Financial management	39	30	15	10	2	4	0	72	13	43
2019	Information management	23	38	12	21	0	0	6	65	23	22
2019	Information technology	27	43	17	8	3	2	0	72	11	59
2019	Data sciences	52	39	0	9	0	0	0	91	9	11
2019	Policy	25	39	13	14	2	5	0	69	18	187
2019	Project management	9	75	7	0	9	0	0	84	9	12
2019	Other services to the public	32	45	15	0	0	8	0	84	0	12
2019	None of the above	23	30	20	14	6	5	1	56	22	65

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	42	30	0	0	0	6	68	0	15
2020	Communications or public affairs	38	34	6	14	5	2	1	74	19	89
2020	Access to information and privacy	34	28	35	4	0	0	0	61	4	24
2020	Security	29	34	12	14	5	6	0	67	20	38
2020	Administration and operations	44	31	12	7	3	3	1	78	10	122
2020	Human resources	55	26	11	5	3	0	0	81	8	64
2020	Financial management	38	33	12	9	5	2	0	73	15	43
2020	Information management	35	39	10	7	0	9	0	81	8	28
2020	Information technology	28	31	21	5	8	5	3	63	14	40
2020	Data sciences	44	21	14	10	3	3	3	70	14	29
2020	Policy	29	31	13	13	5	7	2	65	20	160
2020	Project management	28	21	41	0	0	10	0	54	0	10
2020	None of the above	25	26	17	17	11	2	2	53	29	55
2019	Client contact centre	24	52	7	11	7	0	0	76	17	12
2019	Communications or public affairs	36	42	9	8	2	1	2	80	10	104
2019	Access to information and privacy	37	25	21	5	7	5	0	65	13	31
2019	Security	22	40	17	9	8	2	2	65	18	45
2019	Legal services	29	35	12	12	12	0	0	65	24	17
2019	Administration and operations	43	29	11	9	3	5	1	76	13	124
2019	Human resources	44	29	12	7	7	0	1	74	14	59
2019	Financial management	45	17	16	5	12	5	0	65	18	43
2019	Information management	24	48	19	3	0	6	0	76	3	23
2019	Information technology	31	33	21	5	5	4	2	67	11	59
2019	Data sciences	52	9	22	17	0	0	0	61	17	11
2019	Policy	31	37	12	10	3	5	1	73	14	188
2019	Project management	20	46	17	0	8	10	0	73	9	11
2019	Other services to the public	40	30	0	17	0	13	0	81	19	12
2019	None of the above	26	26	28	10	2	6	1	56	14	65
2018	Communications or public affairs	44	30	9	13	1	1	2	77	14	77
2018	Access to information and privacy	68	26	0	6	0	0	0	94	6	22
2018	Security	25	43	15	12	5	0	0	68	17	37
2018	Legal services	70	14	0	0	8	8	0	92	8	13
2018	Administration and operations	40	33	13	6	4	2	1	76	11	93
2018	Human resources	55	26	5	7	4	2	0	83	12	54
2018	Financial management	16	41	14	15	5	9	0	62	22	25
2018	Information management	30	27	26	0	6	11	0	64	7	26
2018	Information technology	30	39	24	4	3	0	0	69	7	32
2018	Policy	33	34	12	13	5	1	2	70	18	151
2018	Project management	32	36	14	9	0	9	0	75	10	13
2018	Other services to the public	50	7	18	13	7	6	0	61	21	12
2018	None of the above	34	32	16	6	9	2	1	68	16	47
2017	Communications or public affairs	42	25	11	13	4	3	2	71	18	71
2017	Access to information and privacy	63	20	4	10	0	3	0	86	10	25
2017	Security	46	24	12	12	3	2	0	72	15	40
2017	Legal services	36	41	23	0	0	0	0	77	0	12
2017	Administration and operations	40	37	10	5	3	5	0	81	9	117
2017	Human resources	47	39	7	0	4	2	2	89	4	56
2017	Financial management	23	44	18	6	0	9	0	74	6	32
2017	Information management	43	26	10	11	3	7	0	74	15	28
2017	Information technology	26	47	8	5	3	9	3	83	8	37
2017	Policy	47	31	9	5	2	5	1	83	7	159
2017	None of the above	32	29	19	7	5	7	1	67	13	71
2014	Client contact centre	21	49	23	0	7	0	0	70	7	13
2014	Communications or public affairs	48	29	11	8	2	2	1	79	10	63
2014	Access to information and privacy	39	39	6	0	0	11	6	93	0	19
2014	Security	54	31	11	5	0	0	0	85	5	42
2014	Legal services	36	23	5	18	9	4	5	65	30	21
2014	Administration and operations	39	41	5	4	4	4	2	85	9	110
2014	Human resources	48	43	2	4	0	0	4	94	4	50
2014	Financial management	33	57	4	5	0	0	0	91	5	21
2014	Information management	34	30	25	12	0	0	0	64	12	28
2014	Information technology	23	37	8	19	11	0	3	62	30	38
2014	Other services to the public	53	26	0	17	0	0	4	82	18	19
2014	None of the above	53	29	6	8	2	1	2	84	10	167

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	47	18	0	0	0	6	81	0	15
2020	Communications or public affairs	50	24	13	6	1	6	0	79	7	89
2020	Access to information and privacy	27	38	28	7	0	0	0	65	7	25
2020	Security	33	41	16	0	10	0	0	74	10	38
2020	Administration and operations	51	28	14	3	1	4	0	82	4	120
2020	Human resources	47	31	14	8	0	0	0	78	8	65
2020	Financial management	55	32	4	5	3	0	0	88	8	43
2020	Information management	40	39	11	0	0	10	0	88	0	27
2020	Information technology	32	45	13	2	2	2	2	81	5	41
2020	Data sciences	63	18	13	3	3	0	0	80	7	29
2020	Policy	31	30	26	9	1	3	0	63	10	162
2020	Project management	37	35	8	10	0	10	0	80	11	10
2020	None of the above	30	30	11	16	10	2	0	62	27	56
2019	Client contact centre	42	41	11	0	7	0	0	83	7	12
2019	Communications or public affairs	44	42	8	3	0	3	0	88	3	104
2019	Access to information and privacy	37	33	26	0	5	0	0	70	5	31
2019	Security	19	36	25	9	6	4	0	58	16	45
2019	Legal services	35	24	18	6	18	0	0	59	24	17
2019	Administration and operations	40	32	13	5	5	5	0	76	10	124
2019	Human resources	36	36	10	13	3	2	0	73	17	60
2019	Financial management	49	28	11	7	0	4	0	81	8	43
2019	Information management	26	50	17	4	3	0	0	76	7	23
2019	Information technology	44	35	15	4	2	0	0	79	6	59
2019	Data sciences	54	29	9	9	0	0	0	83	9	11
2019	Policy	31	45	12	5	3	2	0	79	8	188
2019	Project management	18	34	41	7	0	0	0	51	7	12
2019	Other services to the public	32	39	0	8	0	21	0	90	10	12
2019	None of the above	34	27	24	6	4	4	1	65	10	64
2018	Communications or public affairs	48	33	12	4	0	4	0	84	4	76
2018	Access to information and privacy	59	32	9	0	0	0	0	91	0	22
2018	Security	25	44	24	5	2	0	0	69	7	37
2018	Legal services	54	22	16	8	0	0	0	77	8	13
2018	Administration and operations	42	33	15	5	3	2	0	77	9	93
2018	Human resources	52	30	9	4	4	0	0	83	8	52
2018	Financial management	16	36	28	16	4	0	0	52	20	25
2018	Information management	48	21	17	8	0	3	3	73	9	26
2018	Information technology	36	40	13	7	3	0	0	76	10	32
2018	Policy	39	34	14	11	1	1	0	74	12	151
2018	Project management	24	76	0	0	0	0	0	100	0	13
2018	Other services to the public	58	25	12	0	5	0	0	83	5	13
2018	None of the above	29	35	17	13	4	2	0	65	17	48

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	14	58	0	0	0	6	38	0	15
2020	Communications or public affairs	26	17	14	15	7	13	9	54	28	89
2020	Access to information and privacy	25	28	32	7	0	7	0	58	8	25
2020	Security	26	14	23	12	11	11	3	46	27	38
2020	Administration and operations	26	19	20	5	8	16	5	58	17	121
2020	Human resources	32	21	19	14	6	6	2	58	22	65
2020	Financial management	42	15	18	5	11	9	0	62	18	43
2020	Information management	33	19	23	0	4	12	9	66	5	28
2020	Information technology	19	15	25	6	11	16	8	45	22	40
2020	Data sciences	54	7	13	12	0	10	4	71	14	28
2020	Policy	18	16	25	10	8	18	6	44	24	162
2020	Project management	28	45	10	0	0	10	8	88	0	10
2020	None of the above	18	14	25	17	21	3	2	34	40	56
2019	Client contact centre	21	14	48	0	17	0	0	35	17	12
2019	Communications or public affairs	22	25	15	14	5	15	5	58	23	104
2019	Access to information and privacy	31	25	18	0	7	16	3	68	9	31
2019	Security	16	31	22	8	17	6	0	50	27	45
2019	Legal services	0	12	47	0	24	12	6	14	29	17
2019	Administration and operations	29	19	22	8	9	9	4	55	20	122
2019	Human resources	22	15	23	12	13	10	5	44	29	59
2019	Financial management	27	22	22	10	6	9	5	56	18	43
2019	Information management	23	18	19	8	11	16	6	52	23	23
2019	Information technology	27	16	25	16	3	8	4	50	22	58
2019	Data sciences	17	35	20	17	0	10	0	58	19	11
2019	Policy	17	22	16	13	8	16	6	51	28	187
2019	Project management	18	42	33	0	7	0	0	60	7	12
2019	Other services to the public	32	13	22	0	0	33	0	67	0	12
2019	None of the above	19	17	19	15	9	14	8	45	31	65
2018	Communications or public affairs	29	23	13	14	9	7	5	59	27	78
2018	Access to information and privacy	41	13	10	18	0	9	9	66	22	22
2018	Security	20	22	24	12	11	10	0	47	26	37
2018	Legal services	16	8	8	0	16	23	30	50	33	13
2018	Administration and operations	25	21	23	6	11	10	3	53	20	93
2018	Human resources	26	21	15	13	18	6	2	51	33	53
2018	Financial management	9	11	21	22	13	21	3	27	46	25
2018	Information management	40	14	18	7	5	12	4	64	14	26
2018	Information technology	19	25	23	18	3	12	0	50	24	31
2018	Policy	17	14	17	16	7	21	8	44	33	151
2018	Project management	0	53	17	8	14	8	0	58	24	13
2018	Other services to the public	53	6	23	0	5	5	6	68	6	13
2018	None of the above	22	18	13	14	19	9	6	46	39	47
2017	Communications or public affairs	18	21	13	13	9	19	7	52	30	71
2017	Access to information and privacy	44	18	15	7	0	13	3	74	8	25
2017	Security	14	18	24	10	14	12	8	39	30	40
2017	Legal services	15	14	22	16	0	7	27	43	24	12
2017	Administration and operations	25	18	20	8	6	16	6	56	18	116
2017	Human resources	25	21	11	16	11	9	7	55	32	56
2017	Financial management	12	24	24	6	9	17	7	48	20	32
2017	Information management	22	15	13	11	14	22	4	49	34	28
2017	Information technology	15	23	24	8	10	17	3	48	22	37
2017	Policy	16	16	20	11	11	21	6	44	30	160
2017	None of the above	14	15	26	12	18	8	7	33	36	71
2014	Client contact centre	7	35	30	14	0	7	7	49	16	13
2014	Communications or public affairs	14	26	19	12	11	10	8	49	28	63
2014	Access to information and privacy	21	10	17	26	0	15	11	42	35	19
2014	Security	18	23	23	19	11	5	0	43	32	42
2014	Legal services	25	9	15	5	32	4	10	40	43	21
2014	Administration and operations	14	25	19	11	7	14	9	51	23	110
2014	Human resources	20	12	18	22	6	12	10	42	35	50
2014	Financial management	15	13	28	16	5	18	5	37	27	21
2014	Information management	11	29	25	7	14	14	0	47	24	28
2014	Information technology	13	15	13	19	21	16	3	35	49	38
2014	Other services to the public	32	16	15	26	0	0	10	54	29	19
2014	None of the above	13	19	15	11	15	19	8	44	36	167

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	42	18	0	0	0	6	81	0	15
2020	Communications or public affairs	44	25	13	7	4	6	1	75	11	88
2020	Access to information and privacy	25	34	11	7	9	13	0	68	19	25
2020	Security	24	29	10	13	14	10	0	59	29	38
2020	Administration and operations	35	29	20	6	4	4	1	68	11	122
2020	Human resources	39	24	15	11	2	9	0	70	14	65
2020	Financial management	57	23	7	5	5	2	0	82	10	43
2020	Information management	44	24	17	3	3	8	0	75	7	28
2020	Information technology	30	35	15	15	3	2	0	66	19	41
2020	Data sciences	53	9	16	12	0	7	4	69	13	29
2020	Policy	18	38	17	14	9	4	0	58	24	162
2020	Project management	47	20	0	14	10	10	0	74	26	10
2020	None of the above	17	34	22	9	12	2	3	54	23	56
2019	Client contact centre	34	48	11	0	7	0	0	83	7	12
2019	Communications or public affairs	38	44	9	3	3	4	0	86	5	104
2019	Access to information and privacy	33	36	12	10	5	5	0	72	15	31
2019	Security	17	44	16	8	13	2	0	63	21	45
2019	Legal services	12	29	29	6	18	6	0	44	25	17
2019	Administration and operations	36	32	12	7	10	2	0	69	18	122
2019	Human resources	17	38	16	14	10	5	0	58	25	58
2019	Financial management	37	31	20	7	2	2	0	70	10	43
2019	Information management	28	31	13	11	11	0	6	62	23	23
2019	Information technology	33	34	15	9	5	3	0	70	14	59
2019	Data sciences	26	37	11	17	9	0	0	63	26	11
2019	Policy	25	28	19	14	8	4	2	57	23	188
2019	Project management	0	49	18	16	7	9	0	54	26	12
2019	Other services to the public	45	15	15	8	8	8	0	66	18	12
2019	None of the above	21	25	27	10	16	0	1	47	26	65
2018	Communications or public affairs	37	37	11	9	4	3	0	77	12	77
2018	Access to information and privacy	64	13	9	10	0	0	5	80	11	22
2018	Security	27	26	25	14	8	0	0	52	23	37
2018	Legal services	23	53	0	8	16	0	0	77	23	13
2018	Administration and operations	28	29	17	13	5	7	0	62	20	93
2018	Human resources	22	54	11	7	4	2	0	78	11	54
2018	Financial management	19	26	25	11	7	11	0	51	21	25
2018	Information management	47	24	15	7	4	3	0	73	11	26
2018	Information technology	22	29	23	13	12	0	0	51	26	31
2018	Policy	24	37	12	12	9	4	1	65	23	152
2018	Project management	15	37	8	32	8	0	0	52	40	13
2018	Other services to the public	48	23	13	11	0	5	0	75	11	13
2018	None of the above	25	22	18	19	13	0	3	48	34	48
2017	Communications or public affairs	49	28	6	9	2	2	3	82	12	71
2017	Access to information and privacy	58	25	11	3	0	4	0	86	3	25
2017	Security	19	38	15	11	12	5	0	60	25	40
2017	Legal services	8	63	15	14	0	0	0	71	14	12
2017	Administration and operations	35	31	15	6	4	9	1	73	11	117
2017	Human resources	30	36	13	10	4	7	0	71	15	56
2017	Financial management	27	36	6	9	8	10	3	73	20	32
2017	Information management	37	7	11	13	14	15	4	54	33	28
2017	Information technology	5	42	8	18	13	14	0	54	36	37
2017	Policy	26	37	10	11	8	7	1	68	21	160
2017	None of the above	26	23	21	17	10	3	0	51	28	71
2014	Client contact centre	21	55	16	7	0	0	0	76	7	13
2014	Communications or public affairs	53	34	8	0	3	2	0	88	4	63
2014	Access to information and privacy	52	21	6	10	6	6	0	77	17	19
2014	Security	28	48	9	11	5	0	0	75	16	42
2014	Legal services	24	44	0	4	23	4	0	71	29	21
2014	Administration and operations	32	31	12	11	6	7	2	69	18	109
2014	Human resources	35	31	10	12	2	8	2	73	16	49
2014	Financial management	34	62	0	4	0	0	0	96	4	21
2014	Information management	39	25	12	14	3	8	0	69	19	28
2014	Information technology	21	18	21	11	26	0	3	40	38	38
2014	Other services to the public	47	30	16	0	0	7	0	82	0	19
2014	None of the above	23	38	10	14	10	3	2	64	25	166

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	34	11	21	0	0	6	66	22	15
2020	Communications or public affairs	32	27	12	15	8	7	0	63	24	89
2020	Access to information and privacy	25	34	19	7	9	5	0	62	18	25
2020	Security	21	17	10	22	20	10	0	43	46	38
2020	Administration and operations	24	26	20	13	9	2	5	53	25	122
2020	Human resources	35	19	17	18	8	3	0	56	27	64
2020	Financial management	45	20	5	7	17	4	2	69	25	43
2020	Information management	26	29	13	10	13	4	5	61	25	28
2020	Information technology	25	33	15	15	5	7	0	63	21	41
2020	Data sciences	36	22	10	18	10	3	0	61	29	29
2020	Policy	17	20	17	21	18	4	3	40	41	162
2020	None of the above	18	23	11	20	24	3	1	43	46	56
2019	Client contact centre	0	34	11	17	7	21	11	50	35	12
2019	Communications or public affairs	33	30	13	16	6	0	2	64	23	103
2019	Access to information and privacy	33	29	10	7	13	5	4	68	22	31
2019	Security	9	32	23	14	19	0	2	42	34	45
2019	Legal services	6	24	35	12	24	0	0	29	35	17
2019	Administration and operations	27	25	21	9	12	3	3	55	22	123
2019	Human resources	13	29	15	20	19	2	2	44	41	60
2019	Financial management	24	15	25	25	12	0	0	39	36	42
2019	Information management	7	17	15	29	32	0	0	24	61	23
2019	Information technology	20	24	23	17	12	3	0	46	31	59
2019	Data sciences	28	9	0	26	37	0	0	37	63	11
2019	Policy	19	26	12	18	15	7	3	50	36	188
2019	Project management	25	24	18	25	7	0	0	49	32	12
2019	Other services to the public	45	0	8	7	23	8	8	54	36	12
2019	None of the above	18	23	16	6	24	7	5	46	35	65
2018	Communications or public affairs	34	20	21	10	12	1	1	56	23	78
2018	Access to information and privacy	56	22	13	0	10	0	0	77	10	22
2018	Security	12	35	17	17	11	8	0	51	30	37
2018	Legal services	39	23	0	14	16	0	8	68	32	13
2018	Administration and operations	17	27	32	14	7	3	0	46	21	92
2018	Human resources	20	35	16	9	15	0	4	58	25	54
2018	Financial management	16	24	25	11	19	0	5	42	31	25
2018	Information management	26	18	16	20	11	0	10	48	34	26
2018	Information technology	23	19	27	13	18	0	0	42	31	32
2018	Policy	21	21	13	19	17	4	6	46	40	152
2018	Project management	7	38	23	25	8	0	0	44	32	13
2018	Other services to the public	48	23	6	12	5	5	0	75	18	13
2018	None of the above	18	15	18	16	26	2	5	36	45	48
2017	Communications or public affairs	35	25	15	14	5	4	3	64	20	71
2017	Access to information and privacy	48	14	0	7	13	8	10	76	24	25
2017	Security	18	25	20	12	16	5	5	48	31	40
2017	Legal services	15	34	14	15	16	0	7	52	33	12
2017	Administration and operations	26	30	15	12	7	3	6	62	22	117
2017	Human resources	22	30	13	21	9	4	2	55	32	56
2017	Financial management	29	27	18	12	6	6	3	61	19	32
2017	Information management	22	18	9	14	22	4	12	47	42	28
2017	Information technology	11	31	18	8	27	3	2	43	37	36
2017	Policy	25	24	12	21	11	3	4	52	35	160
2017	None of the above	19	17	15	19	21	4	4	39	44	71
2014	Client contact centre	0	17	46	23	7	0	7	18	33	13
2014	Communications or public affairs	14	26	17	14	20	6	3	44	37	63
2014	Access to information and privacy	46	23	10	5	12	6	0	73	17	19
2014	Security	24	29	6	23	19	0	0	52	41	42
2014	Legal services	26	10	19	14	27	4	0	37	43	21
2014	Administration and operations	21	28	11	18	14	2	7	53	35	110
2014	Human resources	20	24	10	14	18	4	10	51	37	50
2014	Financial management	29	38	11	13	4	4	0	70	18	21
2014	Information management	15	18	15	13	27	8	4	38	45	28
2014	Information technology	10	13	21	16	34	3	3	25	53	38
2014	Other services to the public	32	10	31	20	6	0	0	42	26	19
2014	None of the above	14	16	13	23	23	5	6	34	51	167

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	8	0	6	0	6	6	94	6	15
2020	Communications or public affairs	48	28	11	7	3	0	4	79	11	89
2020	Access to information and privacy	46	20	19	11	4	0	0	66	15	25
2020	Security	50	28	5	13	2	0	2	80	15	38
2020	Administration and operations	51	25	8	10	2	0	6	80	12	123
2020	Human resources	62	16	9	7	2	0	5	81	9	65
2020	Financial management	53	20	11	8	5	0	2	75	14	43
2020	Information management	66	31	3	0	0	0	0	97	0	28
2020	Information technology	44	28	17	9	0	0	2	73	10	41
2020	Data sciences	57	26	5	6	3	0	3	86	9	29
2020	Policy	39	20	22	9	7	0	2	61	17	162
2020	Project management	61	21	10	8	0	0	0	83	8	10
2020	None of the above	49	18	14	9	6	0	5	69	16	56
2019	Client contact centre	51	17	0	11	11	0	11	76	24	12
2019	Communications or public affairs	48	32	10	6	0	0	4	84	6	103
2019	Access to information and privacy	63	28	9	0	0	0	0	91	0	31
2019	Security	40	22	29	2	0	2	5	66	2	45
2019	Legal services	53	12	24	12	0	0	0	65	12	17
2019	Administration and operations	58	23	13	1	1	1	3	85	2	124
2019	Human resources	52	17	12	13	3	0	2	71	17	60
2019	Financial management	65	16	10	4	2	0	2	83	6	43
2019	Information management	43	23	11	0	10	0	13	76	11	23
2019	Information technology	62	18	14	4	2	0	0	81	6	59
2019	Data sciences	39	35	26	0	0	0	0	74	0	11
2019	Policy	43	28	15	7	4	0	3	73	11	188
2019	Project management	44	32	7	7	0	0	9	84	8	12
2019	Other services to the public	68	32	0	0	0	0	0	100	0	12
2019	None of the above	54	22	19	1	4	0	0	76	5	65

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	20	0	0	0	6	6	100	0	15
2020	Communications or public affairs	57	21	11	6	1	1	3	81	7	89
2020	Access to information and privacy	44	7	39	4	5	0	0	52	9	25
2020	Security	42	30	9	11	3	3	3	75	15	38
2020	Administration and operations	45	25	18	4	1	2	5	75	5	121
2020	Human resources	63	14	7	8	2	0	6	82	10	65
2020	Financial management	67	17	10	2	0	2	2	87	2	43
2020	Information management	75	17	5	3	0	0	0	92	3	28
2020	Information technology	58	23	10	2	3	0	2	84	6	41
2020	Data sciences	76	22	3	0	0	0	0	97	0	29
2020	Policy	50	17	21	5	4	0	3	69	9	162
2020	Project management	55	45	0	0	0	0	0	100	0	10
2020	None of the above	50	23	8	7	8	0	5	76	16	56
2019	Client contact centre	42	17	24	11	7	0	0	59	17	12
2019	Communications or public affairs	65	20	5	2	1	1	6	92	3	103
2019	Access to information and privacy	69	24	5	0	0	0	3	95	0	31
2019	Security	33	26	18	4	7	4	8	66	13	45
2019	Legal services	41	35	12	6	6	0	0	76	12	17
2019	Administration and operations	55	19	9	6	4	2	4	79	11	124
2019	Human resources	52	21	15	5	5	0	2	75	10	60
2019	Financial management	60	17	17	4	0	0	2	79	4	43
2019	Information management	45	21	8	0	7	6	13	82	9	23
2019	Information technology	61	20	13	4	2	0	0	81	6	58
2019	Data sciences	37	19	17	17	9	0	0	57	26	11
2019	Policy	52	30	9	5	2	0	3	84	7	188
2019	Project management	26	32	7	9	7	0	18	71	20	12
2019	Other services to the public	64	15	0	0	8	0	13	91	9	12
2019	None of the above	48	26	16	2	3	3	1	78	6	65

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	83	0	0	6	0	6	6	94	6	15
2020	Communications or public affairs	80	10	1	2	1	2	4	95	4	87
2020	Access to information and privacy	78	15	4	0	0	4	0	96	0	25
2020	Security	79	3	8	4	3	0	5	85	7	38
2020	Administration and operations	74	8	5	2	2	3	6	90	4	121
2020	Human resources	85	5	3	0	0	3	5	97	0	64
2020	Financial management	81	2	5	4	0	5	2	90	4	43
2020	Information management	92	5	0	0	0	0	3	100	0	28
2020	Information technology	87	3	0	0	0	5	5	100	0	40
2020	Data sciences	85	7	0	0	4	0	5	96	4	29
2020	Policy	81	9	4	1	1	3	3	95	1	161
2020	Project management	57	21	8	0	0	14	0	91	0	10
2020	None of the above	68	5	10	2	10	0	6	76	13	56
2019	Client contact centre	66	11	7	11	0	7	0	82	11	12
2019	Communications or public affairs	79	6	2	2	2	1	7	93	4	102
2019	Access to information and privacy	85	3	0	3	0	9	0	97	3	31
2019	Security	66	4	8	6	0	7	9	83	7	45
2019	Legal services	76	6	6	6	6	0	0	82	12	17
2019	Administration and operations	84	7	4	1	1	2	2	94	2	123
2019	Human resources	78	10	3	2	0	5	2	95	2	60
2019	Financial management	90	6	0	2	0	0	2	98	2	43
2019	Information management	58	12	4	6	3	10	8	84	11	23
2019	Information technology	83	8	3	0	2	2	3	95	2	59
2019	Data sciences	63	9	0	17	0	0	10	81	19	11
2019	Policy	83	9	2	1	0	2	4	97	1	188
2019	Project management	67	7	16	0	0	0	9	82	0	12
2019	Other services to the public	85	7	0	0	0	8	0	100	0	12
2019	None of the above	70	7	6	1	6	4	4	85	8	65

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	88	0	0	0	0	6	6	100	0	14
2020	Communications or public affairs	77	12	4	0	0	1	7	96	0	87
2020	Access to information and privacy	67	17	13	0	0	0	4	87	0	25
2020	Security	71	8	10	4	3	0	5	83	7	38
2020	Administration and operations	73	11	4	0	0	1	11	96	0	122
2020	Human resources	84	8	0	0	0	0	8	100	0	64
2020	Financial management	79	7	7	0	0	0	7	92	0	42
2020	Information management	89	8	0	0	0	0	3	100	0	28
2020	Information technology	90	5	0	0	0	2	2	100	0	41
2020	Data sciences	78	14	3	0	0	0	5	97	0	28
2020	Policy	79	6	3	0	0	1	11	97	0	161
2020	None of the above	76	7	7	0	2	0	7	90	3	56
2019	Client contact centre	89	11	0	0	0	0	0	100	0	11
2019	Communications or public affairs	84	3	1	1	0	0	10	97	1	102
2019	Access to information and privacy	86	0	2	3	0	8	0	94	3	31
2019	Security	64	13	0	0	0	2	21	100	0	44
2019	Legal services	82	6	0	0	0	0	12	100	0	17
2019	Administration and operations	82	8	1	0	0	2	7	99	0	122
2019	Human resources	89	5	0	0	0	3	2	100	0	59
2019	Financial management	88	7	0	0	0	2	2	100	0	43
2019	Information management	66	3	10	0	0	10	11	88	0	23
2019	Information technology	87	8	0	0	0	0	5	100	0	57
2019	Data sciences	55	26	9	0	0	0	10	90	0	11
2019	Policy	85	4	1	1	0	1	9	98	1	188
2019	Project management	67	14	0	0	0	0	18	100	0	12
2019	Other services to the public	92	0	0	0	0	0	8	100	0	12
2019	None of the above	71	6	5	0	1	0	17	93	1	65

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	48	18	6	0	0	6	75	6	15
2020	Communications or public affairs	35	50	10	4	0	2	0	86	4	89
2020	Access to information and privacy	25	24	23	15	13	0	0	49	28	25
2020	Security	30	36	18	8	2	6	0	70	11	38
2020	Administration and operations	31	39	13	9	3	5	0	74	12	122
2020	Human resources	47	29	6	14	0	1	2	79	15	65
2020	Financial management	42	45	5	2	6	0	0	87	8	43
2020	Information management	28	50	8	10	0	4	0	81	11	28
2020	Information technology	20	47	25	0	3	5	0	70	3	41
2020	Data sciences	44	50	3	3	0	0	0	93	3	29
2020	Policy	26	54	9	7	3	2	0	81	10	162
2020	Project management	27	53	0	20	0	0	0	80	20	10
2020	None of the above	26	33	13	12	15	2	0	60	27	56
2019	Client contact centre	17	66	0	0	7	11	0	92	8	12
2019	Communications or public affairs	49	37	9	3	0	2	0	88	3	104
2019	Access to information and privacy	28	37	17	5	5	7	0	71	11	31
2019	Security	23	55	6	8	4	4	0	81	13	45
2019	Legal services	12	59	24	6	0	0	0	71	6	17
2019	Administration and operations	36	40	14	3	3	4	0	79	6	123
2019	Human resources	27	50	10	5	3	5	0	80	9	60
2019	Financial management	35	39	16	6	2	2	0	76	8	42
2019	Information management	26	36	21	4	4	4	6	69	8	23
2019	Information technology	23	55	14	2	3	4	0	81	5	59
2019	Data sciences	43	48	0	0	9	0	0	91	9	11
2019	Policy	32	48	12	6	0	1	0	82	6	186
2019	Project management	25	40	26	0	0	9	0	72	0	12
2019	Other services to the public	46	24	7	15	0	0	8	76	16	12
2019	None of the above	32	33	20	5	3	7	0	70	8	65
2018	Communications or public affairs	50	33	14	2	0	0	0	84	2	78
2018	Access to information and privacy	51	22	13	9	6	0	0	73	15	22
2018	Security	28	36	21	9	6	0	0	64	15	37
2018	Legal services	30	54	0	8	0	8	0	92	8	13
2018	Administration and operations	28	30	26	8	2	6	1	62	11	92
2018	Human resources	30	44	15	7	0	4	0	77	8	54
2018	Financial management	23	28	41	4	4	0	0	52	7	25
2018	Information management	32	35	21	7	4	0	0	68	11	26
2018	Information technology	24	38	34	0	0	3	0	65	0	32
2018	Policy	39	40	11	7	1	2	0	81	8	151
2018	Project management	21	65	7	0	8	0	0	86	8	13
2018	Other services to the public	58	25	11	6	0	0	0	83	6	13
2018	None of the above	29	30	18	14	6	2	2	61	21	48
2017	Communications or public affairs	44	36	10	8	0	1	0	81	8	71
2017	Access to information and privacy	48	39	10	3	0	0	0	87	3	25
2017	Security	19	54	14	7	3	3	0	75	10	40
2017	Legal services	44	35	8	0	7	7	0	84	7	12
2017	Administration and operations	34	35	14	7	2	6	2	75	10	116
2017	Human resources	29	49	12	5	3	0	2	79	9	56
2017	Financial management	28	39	15	9	0	9	0	74	10	32
2017	Information management	26	34	11	0	18	7	4	68	20	28
2017	Information technology	23	40	18	11	3	5	0	67	14	37
2017	Policy	42	31	15	5	1	5	1	78	6	160
2017	None of the above	30	30	22	6	6	6	0	64	13	71

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	36	18	0	0	0	6	81	0	15
2020	Communications or public affairs	50	31	10	4	1	4	0	84	5	89
2020	Access to information and privacy	29	27	33	7	4	0	0	56	11	25
2020	Security	43	35	3	17	3	0	0	77	20	36
2020	Administration and operations	50	33	7	4	3	3	0	85	8	123
2020	Human resources	55	36	6	2	0	2	0	92	2	64
2020	Financial management	75	17	0	3	5	0	0	92	8	43
2020	Information management	55	35	7	0	0	3	0	93	0	28
2020	Information technology	39	38	12	3	0	7	0	83	3	41
2020	Data sciences	60	33	3	0	0	3	0	97	0	29
2020	Policy	33	42	13	7	3	3	0	77	10	159
2020	Project management	37	31	24	0	0	8	0	74	0	10
2020	None of the above	34	40	6	7	10	3	0	76	18	56
2019	Client contact centre	52	42	7	0	0	0	0	93	0	12
2019	Communications or public affairs	58	36	4	2	0	0	0	94	2	102
2019	Access to information and privacy	53	31	11	0	5	0	0	84	5	31
2019	Security	39	36	9	4	6	7	0	80	11	45
2019	Legal services	35	41	12	6	6	0	0	76	12	17
2019	Administration and operations	46	38	12	2	1	2	0	85	2	121
2019	Human resources	40	48	3	7	2	0	0	88	8	59
2019	Financial management	58	30	9	2	0	0	0	89	2	43
2019	Information management	36	34	21	0	4	0	6	74	4	23
2019	Information technology	50	35	10	0	2	4	0	88	2	59
2019	Data sciences	35	46	10	0	9	0	0	81	9	11
2019	Policy	36	46	11	6	1	1	0	83	7	187
2019	Project management	51	41	7	0	0	0	0	93	0	12
2019	Other services to the public	49	18	15	18	0	0	0	67	18	11
2019	None of the above	41	27	18	6	4	3	1	71	10	65
2018	Communications or public affairs	59	32	6	2	1	0	0	91	3	78
2018	Access to information and privacy	58	37	0	5	0	0	0	95	5	22
2018	Security	42	33	18	2	4	0	0	75	6	37
2018	Legal services	39	46	0	8	8	0	0	84	16	13
2018	Administration and operations	48	35	14	2	0	2	0	84	2	93
2018	Human resources	51	38	9	2	0	0	0	89	2	55
2018	Financial management	43	34	19	0	4	0	0	77	4	25
2018	Information management	47	36	7	6	0	4	0	86	6	26
2018	Information technology	26	68	6	0	0	0	0	94	0	31
2018	Policy	35	45	12	6	1	1	0	81	7	149
2018	Project management	68	26	0	7	0	0	0	93	7	13
2018	Other services to the public	76	24	0	0	0	0	0	100	0	13
2018	None of the above	38	38	12	3	7	2	0	77	10	48
2017	Communications or public affairs	56	33	6	5	0	0	0	90	5	71
2017	Access to information and privacy	66	27	4	0	0	4	0	96	0	25
2017	Security	46	39	9	0	6	0	0	85	6	40
2017	Legal services	48	44	8	0	0	0	0	92	0	12
2017	Administration and operations	50	33	10	2	1	4	0	87	2	117
2017	Human resources	50	43	3	2	0	2	0	95	2	56
2017	Financial management	40	45	9	3	0	3	0	88	3	32
2017	Information management	33	36	17	3	3	7	0	74	7	28
2017	Information technology	31	61	3	0	3	3	0	95	3	37
2017	Policy	37	42	12	6	1	2	0	80	7	160
2017	None of the above	38	35	12	5	3	7	0	78	9	71
2014	Client contact centre	21	50	29	0	0	0	0	71	0	13
2014	Communications or public affairs	50	30	13	6	0	1	0	80	6	63
2014	Access to information and privacy	65	16	14	6	0	0	0	80	6	19
2014	Security	59	23	14	0	3	2	0	83	3	42
2014	Legal services	30	48	14	4	4	0	0	77	9	21
2014	Administration and operations	57	31	7	3	2	0	0	89	5	110
2014	Human resources	48	32	10	4	0	6	0	85	4	50
2014	Financial management	49	47	0	0	0	4	0	100	0	21
2014	Information management	34	41	7	14	3	0	0	75	17	28
2014	Information technology	47	23	18	6	0	5	0	75	6	38
2014	Other services to the public	38	55	7	0	0	0	0	93	0	19
2014	None of the above	46	38	9	2	2	4	0	86	4	167

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	39	6	0	0	0	6	93	0	14
2020	Communications or public affairs	48	26	10	10	1	5	0	78	12	87
2020	Access to information and privacy	36	30	17	4	0	13	0	77	4	25
2020	Security	46	30	10	3	11	0	0	76	14	38
2020	Administration and operations	46	32	9	4	2	7	0	84	6	122
2020	Human resources	56	31	6	3	0	3	0	91	3	65
2020	Financial management	75	17	0	5	3	0	0	92	8	43
2020	Information management	61	33	3	0	0	3	0	97	0	28
2020	Information technology	44	31	9	2	3	7	2	84	6	41
2020	Data sciences	57	33	3	0	0	3	4	96	0	29
2020	Policy	27	38	16	7	2	9	0	72	10	161
2020	Project management	28	45	0	10	0	18	0	88	12	10
2020	None of the above	34	30	12	8	8	6	2	70	18	56
2019	Client contact centre	34	42	17	0	7	0	0	76	7	12
2019	Communications or public affairs	52	30	9	7	0	2	0	84	7	104
2019	Access to information and privacy	45	45	3	4	0	3	0	93	4	30
2019	Security	37	34	19	2	4	5	0	74	6	45
2019	Legal services	47	18	24	6	6	0	0	65	12	17
2019	Administration and operations	51	29	13	3	2	2	0	82	4	122
2019	Human resources	43	47	2	2	2	5	0	95	3	60
2019	Financial management	67	27	6	0	0	0	0	94	0	43
2019	Information management	49	25	8	6	3	4	6	82	10	23
2019	Information technology	46	29	14	4	2	5	0	79	6	58
2019	Data sciences	52	31	9	0	9	0	0	83	9	11
2019	Policy	39	39	11	6	1	4	0	81	7	187
2019	Project management	42	43	7	0	0	7	0	92	0	12
2019	Other services to the public	54	23	22	0	0	0	0	78	0	12
2019	None of the above	48	23	15	3	8	5	0	73	11	65
2018	Communications or public affairs	53	31	13	2	1	0	0	84	3	78
2018	Access to information and privacy	62	34	5	0	0	0	0	95	0	22
2018	Security	36	32	16	4	7	5	0	72	11	37
2018	Legal services	31	38	16	0	8	8	0	75	8	13
2018	Administration and operations	52	24	18	2	1	3	0	78	3	93
2018	Human resources	51	35	8	4	0	2	0	89	4	55
2018	Financial management	41	36	7	9	0	4	4	83	10	25
2018	Information management	51	34	7	4	0	4	0	89	4	25
2018	Information technology	32	38	20	0	4	6	0	75	5	32
2018	Policy	36	35	13	9	1	6	0	76	10	151
2018	Project management	61	39	0	0	0	0	0	100	0	13
2018	Other services to the public	71	11	13	5	0	0	0	82	5	13
2018	None of the above	45	18	17	5	9	7	0	67	15	46
2017	Communications or public affairs	47	28	15	2	1	6	0	80	4	71
2017	Access to information and privacy	65	21	7	0	0	7	0	93	0	25
2017	Security	36	43	10	0	6	5	0	84	6	40
2017	Legal services	41	37	15	0	0	7	0	84	0	12
2017	Administration and operations	45	36	9	3	2	5	0	86	4	117
2017	Human resources	45	39	11	2	2	2	0	85	4	56
2017	Financial management	34	42	9	6	0	9	0	84	6	32
2017	Information management	26	35	15	0	7	18	0	74	8	28
2017	Information technology	29	40	13	3	9	5	0	73	13	36
2017	Policy	39	31	15	4	2	8	0	76	7	160
2017	None of the above	35	26	16	6	8	7	1	67	15	71
2014	Client contact centre	21	39	32	7	0	0	0	60	7	13
2014	Communications or public affairs	49	30	17	2	0	3	0	81	2	63
2014	Access to information and privacy	53	23	10	5	0	10	0	84	5	19
2014	Security	61	16	18	3	3	0	0	77	6	42
2014	Legal services	31	42	14	4	4	4	0	76	9	21
2014	Administration and operations	52	33	10	1	1	2	1	88	2	110
2014	Human resources	42	32	10	4	0	10	2	84	4	50
2014	Financial management	48	47	0	0	0	4	0	100	0	21
2014	Information management	36	40	14	7	3	0	0	76	10	28
2014	Information technology	43	28	10	3	3	11	2	82	7	38
2014	Other services to the public	37	42	4	10	0	7	0	85	11	19
2014	None of the above	38	32	14	5	2	8	1	76	8	167

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	34	21	0	0	0	6	78	0	15
2020	Communications or public affairs	35	26	17	9	4	10	0	68	14	89
2020	Access to information and privacy	31	40	11	4	0	15	0	82	4	25
2020	Security	43	30	15	3	6	3	0	75	9	37
2020	Administration and operations	44	30	11	4	1	10	0	82	5	122
2020	Human resources	53	26	11	8	0	2	0	81	8	65
2020	Financial management	68	20	2	3	5	2	0	90	8	43
2020	Information management	49	28	8	4	0	12	0	87	4	28
2020	Information technology	44	38	7	2	3	5	0	87	6	41
2020	Data sciences	42	21	22	0	0	15	0	74	0	29
2020	Policy	23	33	23	8	2	11	0	63	11	162
2020	Project management	37	26	10	10	0	18	0	76	12	10
2020	None of the above	33	24	17	5	9	12	0	64	17	56

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	34	27	0	0	0	6	71	0	15
2020	Communications or public affairs	58	19	5	5	4	6	3	85	9	88
2020	Access to information and privacy	55	12	18	4	0	4	7	75	4	25
2020	Security	53	23	10	3	5	6	0	81	8	38
2020	Administration and operations	49	25	12	3	3	4	4	80	7	123
2020	Human resources	52	33	6	5	0	3	1	89	5	64
2020	Financial management	65	18	7	3	5	2	0	84	8	43
2020	Information management	55	28	7	0	0	7	4	93	0	28
2020	Information technology	46	24	17	5	0	7	0	76	6	41
2020	Data sciences	66	25	3	0	0	7	0	96	0	29
2020	Policy	38	29	16	5	3	6	3	73	9	160
2020	Project management	37	43	0	10	0	10	0	89	11	10
2020	None of the above	49	32	7	0	9	2	2	84	9	54

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	31	15	0	0	0	6	84	0	15
2020	Communications or public affairs	63	26	4	3	1	2	0	91	5	88
2020	Access to information and privacy	44	32	15	9	0	0	0	76	9	25
2020	Security	58	26	5	7	3	0	0	85	10	38
2020	Administration and operations	60	29	5	4	2	0	0	89	6	123
2020	Human resources	75	17	6	2	0	0	0	92	2	64
2020	Financial management	73	22	3	2	0	0	0	95	2	43
2020	Information management	77	16	7	0	0	0	0	93	0	28
2020	Information technology	50	37	5	2	3	2	0	89	6	41
2020	Data sciences	75	21	3	0	0	0	0	97	0	29
2020	Policy	52	35	6	6	1	1	0	88	6	162
2020	Project management	61	39	0	0	0	0	0	100	0	10
2020	None of the above	40	41	6	7	6	0	0	81	13	55
2019	Client contact centre	41	48	11	0	0	0	0	89	0	12
2019	Communications or public affairs	67	29	2	1	1	0	0	96	2	104
2019	Access to information and privacy	60	26	2	12	0	0	0	86	12	31
2019	Security	44	38	6	6	4	2	0	83	10	45
2019	Legal services	47	24	12	12	6	0	0	71	18	17
2019	Administration and operations	57	36	6	1	0	0	0	93	1	124
2019	Human resources	61	33	3	2	2	0	0	93	3	60
2019	Financial management	70	24	4	2	0	0	0	94	2	43
2019	Information management	59	23	7	4	8	0	0	82	11	23
2019	Information technology	59	25	9	4	3	0	0	84	7	59
2019	Data sciences	63	29	0	0	9	0	0	91	9	11
2019	Policy	64	30	4	2	0	0	0	94	2	187
2019	Project management	42	51	7	0	0	0	0	93	0	12
2019	Other services to the public	61	15	7	8	0	8	0	84	9	12
2019	None of the above	49	28	15	3	3	0	1	78	6	65
2018	Communications or public affairs	67	27	3	0	2	0	0	94	2	79
2018	Access to information and privacy	72	28	0	0	0	0	0	100	0	22
2018	Security	51	26	17	4	2	0	0	77	6	37
2018	Legal services	59	34	7	0	0	0	0	93	0	12
2018	Administration and operations	58	30	8	4	0	0	0	88	4	93
2018	Human resources	58	38	2	2	0	0	0	96	2	55
2018	Financial management	49	31	9	7	4	0	0	80	11	25
2018	Information management	62	31	7	0	0	0	0	93	0	26
2018	Information technology	43	51	6	0	0	0	0	94	0	32
2018	Policy	55	36	6	1	1	0	0	91	3	149
2018	Project management	78	22	0	0	0	0	0	100	0	13
2018	Other services to the public	83	5	12	0	0	0	0	88	0	13
2018	None of the above	43	37	13	2	5	0	0	80	7	48
2017	Communications or public affairs	73	21	0	6	0	0	0	94	6	70
2017	Access to information and privacy	87	10	3	0	0	0	0	97	0	24
2017	Security	51	37	5	5	3	0	0	88	8	40
2017	Legal services	62	38	0	0	0	0	0	100	0	12
2017	Administration and operations	54	37	6	1	0	2	0	93	1	116
2017	Human resources	60	37	2	0	2	0	0	96	2	56
2017	Financial management	40	49	9	3	0	0	0	88	3	32
2017	Information management	44	34	3	7	3	8	0	85	12	28
2017	Information technology	50	39	3	5	0	0	3	92	5	37
2017	Policy	61	29	3	5	1	1	0	91	6	160
2017	None of the above	51	27	8	9	5	0	0	78	14	71
2014	Client contact centre	30	39	24	7	0	0	0	69	7	13
2014	Communications or public affairs	71	18	5	3	0	2	0	91	3	63
2014	Access to information and privacy	69	25	0	6	0	0	0	94	6	19
2014	Security	58	32	2	5	2	0	0	91	7	42
2014	Legal services	63	19	9	0	9	0	0	82	9	21
2014	Administration and operations	60	31	6	1	2	0	0	91	3	110
2014	Human resources	60	32	6	0	0	2	0	94	0	50
2014	Financial management	62	38	0	0	0	0	0	100	0	21
2014	Information management	44	31	14	11	0	0	0	75	11	28
2014	Information technology	52	29	13	6	0	0	0	81	6	38
2014	Other services to the public	64	29	7	0	0	0	0	93	0	19
2014	None of the above	62	24	7	4	2	1	0	87	6	167

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	21	28	0	0	0	6	70	0	14
2020	Communications or public affairs	65	19	8	6	1	1	0	85	8	88
2020	Access to information and privacy	25	41	17	13	4	0	0	67	17	25
2020	Security	55	24	16	5	0	0	0	79	5	37
2020	Administration and operations	50	31	12	5	3	1	0	81	7	122
2020	Human resources	63	22	10	3	2	0	0	86	5	64
2020	Financial management	62	23	9	2	3	0	0	86	5	43
2020	Information management	63	22	15	0	0	0	0	85	0	28
2020	Information technology	40	33	16	6	0	5	0	78	6	40
2020	Data sciences	79	18	3	0	0	0	0	97	0	29
2020	Policy	44	33	12	9	1	0	0	77	10	161
2020	Project management	41	41	8	10	0	0	0	82	10	10
2020	None of the above	38	26	13	15	8	0	0	64	23	55
2019	Client contact centre	34	48	11	0	7	0	0	83	7	12
2019	Communications or public affairs	62	29	9	0	0	0	0	91	0	104
2019	Access to information and privacy	58	21	9	9	2	0	0	79	12	30
2019	Security	37	42	11	4	4	2	0	80	8	44
2019	Legal services	47	18	18	6	12	0	0	65	18	17
2019	Administration and operations	48	35	11	3	2	1	0	84	5	123
2019	Human resources	37	43	12	5	3	0	0	80	8	60
2019	Financial management	57	26	9	8	0	0	0	84	8	42
2019	Information management	45	19	24	8	4	0	0	65	11	23
2019	Information technology	57	26	14	2	2	0	0	83	3	59
2019	Data sciences	80	11	0	0	9	0	0	91	9	11
2019	Policy	54	33	6	6	1	0	0	87	7	187
2019	Project management	42	25	24	9	0	0	0	67	9	12
2019	Other services to the public	53	15	24	0	8	0	0	68	8	12
2019	None of the above	38	34	11	8	7	0	0	73	16	63
2018	Communications or public affairs	71	19	7	1	1	0	0	91	2	78
2018	Access to information and privacy	59	35	6	0	0	0	0	94	0	22
2018	Security	40	20	20	13	5	3	0	61	18	37
2018	Legal services	62	30	8	0	0	0	0	92	0	13
2018	Administration and operations	43	36	13	8	0	1	0	80	8	93
2018	Human resources	43	38	9	4	6	0	0	81	9	55
2018	Financial management	30	11	25	18	16	0	0	41	35	25
2018	Information management	47	34	11	8	0	0	0	81	8	26
2018	Information technology	30	45	22	3	0	0	0	75	3	32
2018	Policy	50	31	12	6	1	1	0	81	7	150
2018	Project management	34	34	32	0	0	0	0	68	0	13
2018	Other services to the public	77	0	17	0	0	5	0	82	0	13
2018	None of the above	34	32	18	11	4	2	0	67	15	47
2017	Communications or public affairs	67	19	12	3	0	0	0	86	3	70
2017	Access to information and privacy	85	9	6	0	0	0	0	94	0	25
2017	Security	29	46	10	7	6	3	0	77	13	40
2017	Legal services	42	50	0	8	0	0	0	92	8	12
2017	Administration and operations	50	31	13	3	1	2	0	82	5	117
2017	Human resources	45	29	14	8	4	0	0	74	12	56
2017	Financial management	37	24	24	15	0	0	0	61	15	32
2017	Information management	44	21	21	7	3	4	0	67	11	28
2017	Information technology	34	37	13	13	3	0	0	71	16	37
2017	Policy	49	29	16	5	1	0	1	78	6	159
2017	None of the above	38	29	16	9	6	1	0	68	15	71
2014	Client contact centre	30	46	15	9	0	0	0	76	9	13
2014	Communications or public affairs	48	37	10	2	3	0	0	85	5	63
2014	Access to information and privacy	53	35	0	6	0	0	6	94	6	19
2014	Security	51	23	23	2	0	0	0	75	2	42
2014	Legal services	45	23	9	18	4	0	0	68	23	21
2014	Administration and operations	42	38	13	3	3	0	0	81	6	110
2014	Human resources	46	30	16	4	2	2	0	78	6	50
2014	Financial management	51	44	4	0	0	0	0	96	0	21
2014	Information management	39	35	17	3	3	3	0	76	7	28
2014	Information technology	36	31	8	16	8	0	0	68	24	38
2014	Other services to the public	53	29	10	0	0	7	0	89	0	19
2014	None of the above	48	33	10	7	1	1	0	82	8	167

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	17	21	0	0	0	6	78	0	15
2020	Communications or public affairs	60	23	12	4	1	0	0	84	5	85
2020	Access to information and privacy	37	26	11	15	5	5	0	67	21	25
2020	Security	56	23	10	9	3	0	0	79	11	38
2020	Administration and operations	51	30	13	4	2	1	0	81	6	121
2020	Human resources	61	27	5	5	2	0	0	89	7	63
2020	Financial management	62	23	7	2	3	2	0	87	5	43
2020	Information management	63	26	12	0	0	0	0	88	0	28
2020	Information technology	44	38	7	8	0	2	0	84	8	41
2020	Data sciences	75	21	3	0	0	0	0	97	0	29
2020	Policy	43	34	16	6	1	0	0	78	7	161
2020	Project management	28	63	10	0	0	0	0	90	0	10
2020	None of the above	37	25	15	16	7	0	0	62	23	55
2019	Client contact centre	37	45	11	0	7	0	0	82	7	11
2019	Communications or public affairs	66	25	6	3	0	0	0	92	3	103
2019	Access to information and privacy	56	23	11	9	0	0	0	79	9	30
2019	Security	30	49	8	8	2	2	0	81	11	45
2019	Legal services	50	25	13	6	6	0	0	75	13	16
2019	Administration and operations	50	36	9	3	2	0	0	86	5	124
2019	Human resources	42	40	7	8	3	0	0	82	11	60
2019	Financial management	56	28	12	4	0	0	0	84	4	43
2019	Information management	40	23	13	14	4	0	6	66	19	23
2019	Information technology	48	37	12	2	2	0	0	85	3	59
2019	Data sciences	80	11	0	0	9	0	0	91	9	11
2019	Policy	54	35	5	5	0	0	0	89	5	187
2019	Project management	42	32	7	18	0	0	0	74	18	12
2019	Other services to the public	61	14	8	8	8	0	0	75	17	12
2019	None of the above	41	35	13	11	1	0	0	75	12	65
2018	Communications or public affairs	69	23	6	1	1	0	0	92	2	78
2018	Access to information and privacy	63	23	9	6	0	0	0	85	6	22
2018	Security	35	25	18	18	2	3	0	62	20	37
2018	Legal services	54	46	0	0	0	0	0	100	0	13
2018	Administration and operations	46	34	15	5	0	0	0	80	5	92
2018	Human resources	44	41	8	0	8	0	0	85	8	54
2018	Financial management	26	20	25	16	13	0	0	46	29	24
2018	Information management	47	37	11	5	0	0	0	84	5	26
2018	Information technology	36	39	25	0	0	0	0	75	0	32
2018	Policy	45	37	12	4	1	0	0	83	6	148
2018	Project management	30	61	8	0	0	0	0	92	0	12
2018	Other services to the public	77	5	17	0	0	0	0	83	0	13
2018	None of the above	28	44	15	9	4	0	0	72	13	48
2017	Communications or public affairs	61	26	9	4	0	0	0	87	4	71
2017	Access to information and privacy	84	7	9	0	0	0	0	91	0	25
2017	Security	35	41	10	10	3	0	0	77	13	39
2017	Legal services	42	50	8	0	0	0	0	92	0	12
2017	Administration and operations	48	38	12	1	1	0	0	86	2	116
2017	Human resources	51	26	14	5	4	0	0	77	9	55
2017	Financial management	40	30	27	3	0	0	0	70	3	32
2017	Information management	45	27	17	7	3	0	0	72	11	28
2017	Information technology	45	39	3	8	3	0	3	86	11	37
2017	Policy	53	30	7	7	1	0	1	84	9	160
2017	None of the above	36	34	15	9	6	0	0	70	15	71
2014	Client contact centre	30	54	7	9	0	0	0	84	9	13
2014	Communications or public affairs	57	31	7	2	3	0	0	88	5	63
2014	Access to information and privacy	63	27	5	6	0	0	0	90	6	19
2014	Security	51	22	23	4	0	0	0	73	4	42
2014	Legal services	49	19	9	14	9	0	0	68	23	21
2014	Administration and operations	45	39	10	4	2	0	0	84	6	109
2014	Human resources	52	30	14	2	2	0	0	82	4	50
2014	Financial management	47	44	9	0	0	0	0	91	0	21
2014	Information management	39	34	18	6	3	0	0	72	10	28
2014	Information technology	34	36	11	16	3	0	0	70	19	38
2014	Other services to the public	53	29	17	0	0	0	0	83	0	19
2014	None of the above	55	27	10	6	2	0	0	82	8	167

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	11	26	0	0	0	6	72	0	15
2020	Communications or public affairs	50	24	8	11	2	4	1	78	14	88
2020	Access to information and privacy	33	15	19	19	11	4	0	50	31	25
2020	Security	49	26	15	7	2	0	0	75	10	38
2020	Administration and operations	49	20	14	9	4	2	1	72	13	123
2020	Human resources	48	30	6	11	2	3	0	81	13	64
2020	Financial management	58	22	7	7	3	2	0	82	11	43
2020	Information management	56	18	14	7	0	0	5	78	7	28
2020	Information technology	50	18	20	8	0	5	0	71	8	41
2020	Data sciences	65	16	9	7	0	3	0	84	7	29
2020	Policy	34	28	17	14	3	4	0	65	18	162
2020	Project management	51	21	0	18	10	0	0	72	28	10
2020	None of the above	42	26	13	5	12	2	0	69	17	55
2019	Client contact centre	41	17	14	11	7	11	0	65	19	12
2019	Communications or public affairs	66	17	14	0	1	1	0	84	1	104
2019	Access to information and privacy	52	17	11	3	14	4	0	71	18	29
2019	Security	31	29	21	11	5	2	2	62	16	45
2019	Legal services	53	18	6	18	6	0	0	71	24	17
2019	Administration and operations	49	26	11	8	5	1	1	76	13	124
2019	Human resources	42	26	15	10	7	0	0	68	17	60
2019	Financial management	44	20	22	12	0	2	0	65	12	43
2019	Information management	45	15	13	17	4	0	6	64	22	23
2019	Information technology	49	25	14	4	3	5	0	77	8	59
2019	Data sciences	63	17	11	0	9	0	0	80	9	11
2019	Policy	45	29	10	10	3	2	0	77	13	188
2019	Project management	60	14	7	9	9	0	0	74	18	12
2019	Other services to the public	45	24	15	0	8	0	8	75	9	12
2019	None of the above	34	26	25	11	1	0	3	62	13	65
2018	Communications or public affairs	69	16	8	3	1	1	1	87	4	79
2018	Access to information and privacy	58	18	9	15	0	0	0	76	15	22
2018	Security	38	16	20	22	5	0	0	53	27	37
2018	Legal services	47	14	16	23	0	0	0	61	23	13
2018	Administration and operations	43	28	16	6	3	3	0	74	9	91
2018	Human resources	42	23	16	9	7	2	0	66	17	55
2018	Financial management	33	16	3	31	16	0	0	50	47	25
2018	Information management	60	17	12	7	0	0	4	80	8	26
2018	Information technology	28	32	27	10	0	3	0	62	10	32
2018	Policy	41	25	17	8	2	4	2	70	11	151
2018	Project management	43	22	10	0	16	9	0	72	17	13
2018	Other services to the public	61	29	11	0	0	0	0	89	0	13
2018	None of the above	27	23	19	17	5	7	2	55	25	47
2017	Communications or public affairs	63	15	13	4	1	1	3	82	5	71
2017	Access to information and privacy	66	18	3	3	6	0	3	87	10	25
2017	Security	38	31	23	0	5	0	2	71	5	40
2017	Legal services	41	30	7	8	0	0	14	83	9	12
2017	Administration and operations	39	22	18	10	5	3	3	65	16	117
2017	Human resources	43	18	9	16	10	3	0	63	27	56
2017	Financial management	37	19	18	9	9	6	3	61	19	32
2017	Information management	33	18	23	7	3	8	7	60	12	28
2017	Information technology	34	29	13	8	12	3	2	66	21	37
2017	Policy	36	24	16	16	4	4	0	62	21	159
2017	None of the above	34	34	11	15	2	3	2	71	18	70
2014	Client contact centre	37	37	26	0	0	0	0	74	0	13
2014	Communications or public affairs	54	23	12	5	2	3	0	80	7	63
2014	Access to information and privacy	53	32	0	6	0	10	0	93	7	19
2014	Security	40	21	26	9	4	0	0	61	13	42
2014	Legal services	31	23	14	9	18	4	0	57	29	21
2014	Administration and operations	38	26	20	8	3	4	1	67	12	110
2014	Human resources	50	16	10	12	8	4	0	69	21	50
2014	Financial management	48	18	29	4	0	0	0	67	4	21
2014	Information management	43	23	16	11	6	0	0	66	17	28
2014	Information technology	39	21	10	16	11	3	0	62	28	38
2014	Other services to the public	39	14	19	22	0	0	5	56	23	19
2014	None of the above	39	19	21	11	5	4	1	61	17	166

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	14	60	26	15
2020	Communications or public affairs	36	29	35	89
2020	Access to information and privacy	33	29	38	25
2020	Security	34	21	44	38
2020	Administration and operations	29	29	42	123
2020	Human resources	37	32	30	65
2020	Financial management	40	36	24	43
2020	Information management	13	52	35	28
2020	Information technology	18	40	42	41
2020	Data sciences	36	29	34	29
2020	Policy	56	12	32	162
2020	Project management	37	49	14	10
2020	None of the above	37	31	32	56
2019	Client contact centre	28	42	31	12
2019	Communications or public affairs	35	31	34	104
2019	Access to information and privacy	51	20	30	31
2019	Security	57	17	26	45
2019	Legal services	38	31	31	16
2019	Administration and operations	29	31	41	124
2019	Human resources	50	18	32	60
2019	Financial management	34	35	32	43
2019	Information management	36	33	31	23
2019	Information technology	15	45	41	59
2019	Data sciences	54	9	37	11
2019	Policy	65	9	26	188
2019	Project management	26	25	49	12
2019	Other services to the public	25	38	38	12
2019	None of the above	31	31	38	65
2018	Communications or public affairs	25	27	49	79
2018	Access to information and privacy	15	34	51	22
2018	Security	55	21	24	37
2018	Legal services	47	31	22	13
2018	Administration and operations	38	25	37	93
2018	Human resources	34	24	41	55
2018	Financial management	49	30	21	25
2018	Information management	41	23	35	26
2018	Information technology	12	53	35	32
2018	Policy	63	10	27	152
2018	Project management	34	23	42	13
2018	Other services to the public	18	54	28	13
2018	None of the above	26	30	44	48
2017	Communications or public affairs	27	27	46	71
2017	Access to information and privacy	58	24	18	25
2017	Security	37	24	40	40
2017	Legal services	65	28	7	12
2017	Administration and operations	39	25	36	117
2017	Human resources	57	18	25	56
2017	Financial management	36	35	30	32
2017	Information management	36	40	24	28
2017	Information technology	30	44	26	37
2017	Policy	70	10	21	160
2017	None of the above	36	31	33	71
2014	Client contact centre	32	45	23	13
2014	Communications or public affairs	27	37	36	63
2014	Access to information and privacy	39	42	19	19
2014	Security	43	19	37	42
2014	Legal services	32	25	43	21
2014	Administration and operations	36	26	39	110
2014	Human resources	65	12	23	50
2014	Financial management	51	43	6	21
2014	Information management	39	27	35	28
2014	Information technology	29	39	32	38
2014	Other services to the public	40	34	26	19
2014	None of the above	56	19	25	167

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Communications or public affairs	7	22	47	3	4	17	33
2020	Security	0	30	49	0	0	21	14
2020	Administration and operations	8	25	36	0	9	21	37
2020	Human resources	8	21	54	0	12	4	25
2020	Financial management	5	37	24	8	13	13	17
2020	Data sciences	0	28	26	0	37	10	10
2020	Policy	2	9	78	3	2	5	91
2020	None of the above	9	27	38	4	4	18	21
2019	Communications or public affairs	9	31	38	5	11	6	37
2019	Access to information and privacy	0	34	15	11	40	0	14
2019	Security	7	22	41	5	13	11	26
2019	Administration and operations	10	34	43	0	3	11	36
2019	Human resources	0	19	62	3	9	6	30
2019	Financial management	0	28	59	0	12	0	15
2019	Policy	1	7	68	9	7	8	121
2019	None of the above	12	10	58	0	10	9	21
2018	Communications or public affairs	10	14	45	17	5	9	19
2018	Security	29	10	37	3	5	16	20
2018	Administration and operations	3	28	58	3	3	6	36
2018	Human resources	10	21	59	0	5	5	19
2018	Financial management	0	11	63	0	11	15	12
2018	Information management	9	48	32	0	0	11	10
2018	Policy	4	7	73	4	6	7	95
2018	None of the above	0	8	74	6	5	6	14
2017	Communications or public affairs	5	28	37	0	30	0	18
2017	Access to information and privacy	0	18	24	0	58	0	13
2017	Security	13	18	47	0	23	0	14
2017	Administration and operations	17	27	33	4	12	6	46
2017	Human resources	0	32	55	0	3	10	32
2017	Financial management	0	17	66	0	9	8	12
2017	Information management	0	10	49	0	32	9	10
2017	Information technology	17	9	48	0	0	27	10
2017	Policy	2	10	72	6	6	5	111
2017	None of the above	12	28	41	7	4	8	26
2014	Communications or public affairs	0	13	46	19	9999	22	17
2014	Security	0	23	62	5	9999	10	19
2014	Administration and operations	10	33	47	2	9999	7	39
2014	Human resources	28	19	40	3	9999	9	32
2014	Financial management	21	44	35	0	9999	0	11
2014	Information management	19	17	45	8	9999	11	11
2014	Information technology	17	18	46	0	9999	18	11
2014	None of the above	6	6	76	6	9999	6	92

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	15
2020	Communications or public affairs	7	93	89
2020	Security	21	79	38
2020	Administration and operations	10	90	122
2020	Information technology	0	100	41
2020	Policy	7	93	161
2020	None of the above	18	82	55
2019	Communications or public affairs	13	87	104
2019	Security	16	84	43
2019	Administration and operations	13	87	123
2019	Human resources	8	92	60
2019	Information technology	9	91	58
2019	Data sciences	0	100	11
2019	Policy	10	90	188
2019	Other services to the public	0	100	12
2019	None of the above	11	89	65
2018	Communications or public affairs	13	87	79
2018	Access to information and privacy	0	100	21
2018	Security	14	86	37
2018	Administration and operations	10	90	93
2018	Human resources	11	89	55
2018	Information technology	0	100	32
2018	Policy	6	94	151
2018	None of the above	13	87	48

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	49	51	13
2019	Administration and operations	45	55	16
2019	Policy	53	47	19
2018	Communications or public affairs	55	45	11

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	43	57	12
2019	Communications or public affairs	51	49	13
2019	Administration and operations	63	37	16
2019	Policy	55	45	19
2018	Communications or public affairs	55	45	11
2018	Administration and operations	49	51	10

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	12
2020	Policy	100	12
2020	None of the above	100	10
2019	Communications or public affairs	100	13
2019	Policy	100	19
2018	Administration and operations	100	10

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	12
2020	Policy	100	12
2020	None of the above	100	10
2019	Communications or public affairs	100	13
2019	Administration and operations	100	16
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	12
2019	Communications or public affairs	100	13
2018	Administration and operations	100	10

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	12
2020	Policy	100	12
2020	None of the above	100	10
2019	Communications or public affairs	100	13
2019	Policy	100	19
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	12
2020	Policy	100	12
2020	None of the above	100	10
2018	Communications or public affairs	100	11

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	51	49	12
2020	Policy	43	57	12
2020	None of the above	47	53	10
2019	Administration and operations	40	60	16
2019	Policy	37	63	19

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	51	49	12
2019	Administration and operations	44	56	16
2018	Communications or public affairs	45	55	11

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	59	41	12
2019	Communications or public affairs	42	58	13
2019	Administration and operations	32	68	16
2019	Policy	60	40	19
2018	Communications or public affairs	45	55	11

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	46	54	16
2019	Policy	37	63	19

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	41	59	12
2019	Policy	24	76	19
2018	Communications or public affairs	45	55	11

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	35	65	13
2019	Administration and operations	59	41	16
2019	Policy	43	57	19

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	59	41	12
2020	Policy	59	41	12
2020	None of the above	53	47	10

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	12
2020	Policy	100	12
2020	None of the above	100	10
2019	Communications or public affairs	100	13
2019	Policy	100	19
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	12
2020	Policy	100	12
2018	Communications or public affairs	100	11

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	No (%)	Total responses
2019	Policy	100	19
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	56	44	12
2019	Communications or public affairs	43	57	13
2019	Administration and operations	35	65	16
2019	Policy	45	55	19
2018	Communications or public affairs	55	45	11

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	36	64	13
2019	Administration and operations	50	50	16

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	0	100	10

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	44	56	13
2019	Administration and operations	32	68	16
2019	Policy	66	34	19
2018	Communications or public affairs	55	45	11

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	43	57	12
2019	Policy	30	70	19
2018	Communications or public affairs	55	45	11

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	40	60	12
2020	Policy	0	100	12
2018	Communications or public affairs	0	100	11
2018	Administration and operations	0	100	10

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	No (%)	Total responses
2020	None of the above	100	10
2019	Communications or public affairs	100	13
2019	Administration and operations	100	16
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2020	Policy	100	12
2019	Administration and operations	100	16
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	No (%)	Total responses
2020	None of the above	100	10
2019	Administration and operations	100	16
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	0	100	10
2019	Communications or public affairs	0	100	13

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	47	53	10
2019	Communications or public affairs	43	57	13
2019	Administration and operations	51	49	16
2018	Administration and operations	49	51	10

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	No (%)	Total responses
2020	Policy	100	12
2019	Administration and operations	100	16
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	33	67	16
2018	Communications or public affairs	45	55	11

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	12

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	12
2019	Administration and operations	0	100	16

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	29	71	16

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	12
2018	Communications or public affairs	0	100	11

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	40	60	16
2018	Administration and operations	49	51	10

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Policy	100	12
2019	Administration and operations	100	16
2018	Communications or public affairs	100	11
2018	Administration and operations	100	10

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	59	41	12
2019	Administration and operations	51	49	16
2018	Communications or public affairs	45	55	11

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2020	Policy	100	12
2019	Administration and operations	100	16
2018	Communications or public affairs	100	11

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	0	100	11

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	11	21	0	0	15	25	65	0	15
2020	Communications or public affairs	13	11	11	6	2	41	15	56	18	89
2020	Access to information and privacy	17	7	9	7	4	38	17	55	25	25
2020	Security	15	2	22	2	8	41	10	35	20	38
2020	Administration and operations	24	12	16	2	3	34	10	63	8	123
2020	Human resources	33	17	14	6	5	21	4	66	15	65
2020	Financial management	53	11	6	0	5	20	5	85	7	43
2020	Information management	20	3	18	7	0	44	8	48	14	28
2020	Information technology	24	16	21	0	5	26	7	61	8	41
2020	Data sciences	23	3	12	3	0	53	6	63	8	29
2020	Policy	6	13	11	6	5	49	11	46	27	161
2020	Project management	37	14	10	0	0	31	8	84	0	10
2020	None of the above	12	14	16	12	12	31	3	38	37	56
2019	Client contact centre	17	34	31	11	0	7	0	55	11	12
2019	Communications or public affairs	22	23	14	11	1	21	9	64	16	104
2019	Access to information and privacy	19	19	7	0	7	22	26	72	14	31
2019	Security	15	13	21	8	8	31	3	42	25	45
2019	Legal services	0	24	18	12	6	18	24	40	30	17
2019	Administration and operations	23	13	21	7	4	22	8	53	16	124
2019	Human resources	20	17	8	10	5	27	14	62	24	60
2019	Financial management	28	13	16	4	0	29	10	67	7	43
2019	Information management	39	15	8	7	0	22	10	78	11	23
2019	Information technology	26	19	19	9	6	16	5	57	18	58
2019	Data sciences	17	9	11	9	0	45	9	56	19	11
2019	Policy	14	18	12	5	3	37	11	62	16	187
2019	Project management	18	0	26	7	9	30	9	29	27	12
2019	Other services to the public	8	17	7	8	0	40	20	62	21	12
2019	None of the above	27	11	13	15	3	21	11	55	26	64
2018	Communications or public affairs	25	18	19	3	1	18	15	65	7	79
2018	Access to information and privacy	36	15	15	0	0	30	5	78	0	22
2018	Security	12	17	14	7	7	36	7	51	24	37
2018	Legal services	39	8	8	0	8	22	16	75	13	13
2018	Administration and operations	26	15	23	2	3	26	5	59	8	93
2018	Human resources	25	21	16	4	2	21	11	68	9	55
2018	Financial management	12	22	26	0	4	27	9	53	6	25
2018	Information management	20	21	21	0	5	33	0	61	7	26
2018	Information technology	26	18	30	0	0	23	3	59	0	32
2018	Policy	20	12	15	5	1	39	8	60	12	152
2018	Project management	6	16	16	7	8	42	7	42	28	13
2018	Other services to the public	51	5	25	0	0	6	12	70	0	13
2018	None of the above	20	25	16	7	7	12	13	59	19	47
2017	Communications or public affairs	18	21	11	6	4	28	12	66	16	71
2017	Access to information and privacy	24	10	4	3	0	49	10	83	8	25
2017	Security	11	31	18	2	5	24	7	62	11	40
2017	Legal services	21	0	7	0	0	52	20	76	0	12
2017	Administration and operations	22	16	12	3	3	29	15	67	10	117
2017	Human resources	20	11	12	6	0	42	9	63	11	56
2017	Financial management	12	25	18	0	6	25	15	61	9	32
2017	Information management	21	4	21	0	7	37	10	46	13	28
2017	Information technology	16	26	22	3	0	23	11	63	4	37
2017	Policy	14	10	13	2	2	45	15	60	9	160
2017	None of the above	15	20	16	3	6	30	11	58	15	71
2014	Client contact centre	30	23	33	7	7	0	0	53	14	13
2014	Communications or public affairs	14	17	13	5	1	34	16	62	13	63
2014	Access to information and privacy	31	11	11	0	0	31	16	79	0	19
2014	Security	18	21	25	0	3	23	10	59	4	42
2014	Legal services	14	19	0	9	4	23	30	71	29	21
2014	Administration and operations	13	21	15	4	2	31	14	61	11	110
2014	Human resources	30	12	14	4	2	30	8	68	9	50
2014	Financial management	22	22	0	5	0	43	9	90	10	21
2014	Information management	3	26	24	7	0	33	7	48	11	28
2014	Information technology	8	21	21	11	5	29	5	43	24	38
2014	Other services to the public	37	21	0	0	0	32	9	100	0	19
2014	None of the above	18	10	14	2	5	42	9	57	14	167

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	24	21	0	0	8	6	76	0	15
2020	Communications or public affairs	43	27	7	8	1	13	0	81	10	89
2020	Access to information and privacy	40	22	9	4	0	16	9	83	5	25
2020	Security	38	17	22	5	8	8	2	61	14	38
2020	Administration and operations	41	23	15	2	3	17	0	76	6	123
2020	Human resources	42	22	21	6	2	8	0	69	9	65
2020	Financial management	65	13	4	5	0	13	0	89	6	42
2020	Information management	47	28	7	7	0	12	0	85	8	28
2020	Information technology	39	28	24	2	2	5	0	70	5	41
2020	Data sciences	49	11	13	0	0	27	0	82	0	29
2020	Policy	21	31	16	9	3	19	1	65	16	162
2020	Project management	51	12	10	0	0	28	0	87	0	10
2020	None of the above	30	23	18	6	11	12	0	60	19	56
2019	Client contact centre	24	52	14	11	0	0	0	76	11	12
2019	Communications or public affairs	40	36	12	5	0	6	0	81	6	103
2019	Access to information and privacy	49	28	12	3	5	3	0	80	8	31
2019	Security	31	22	21	2	7	18	0	64	10	45
2019	Legal services	24	24	24	18	6	0	6	50	25	17
2019	Administration and operations	41	26	16	3	1	9	3	77	4	123
2019	Human resources	45	23	11	11	2	6	2	74	14	60
2019	Financial management	40	30	16	2	0	12	0	79	2	43
2019	Information management	46	30	4	0	11	4	6	84	12	23
2019	Information technology	45	24	12	4	3	12	0	78	8	58
2019	Data sciences	52	9	11	9	0	19	0	75	11	11
2019	Policy	30	28	18	8	1	14	2	69	10	188
2019	Project management	36	9	16	7	9	23	0	58	21	12
2019	Other services to the public	45	15	8	8	0	23	0	78	11	12
2019	None of the above	42	17	22	6	4	6	2	65	11	63
2018	Communications or public affairs	40	35	16	2	0	6	1	80	2	79
2018	Access to information and privacy	44	37	9	0	0	9	0	90	0	22
2018	Security	22	32	14	7	7	18	0	66	17	37
2018	Legal services	54	14	8	0	8	16	0	82	9	13
2018	Administration and operations	40	26	22	2	2	8	0	71	5	92
2018	Human resources	36	34	18	4	0	7	0	76	4	55
2018	Financial management	20	41	11	4	4	16	5	77	9	25
2018	Information management	48	33	11	0	5	4	0	84	5	26
2018	Information technology	32	36	21	0	0	11	0	77	0	32
2018	Policy	31	31	17	5	1	14	1	72	8	152
2018	Project management	35	41	10	7	0	8	0	82	7	13
2018	Other services to the public	64	12	12	0	0	6	5	87	0	13
2018	None of the above	33	31	10	3	7	12	5	76	12	47
2017	Communications or public affairs	35	33	12	4	0	13	3	81	4	71
2017	Access to information and privacy	72	14	10	0	0	4	0	90	0	25
2017	Security	19	27	26	3	5	15	5	58	10	39
2017	Legal services	48	30	14	0	0	8	0	85	0	12
2017	Administration and operations	34	25	16	4	2	16	3	73	7	117
2017	Human resources	32	34	16	9	0	9	0	73	9	56
2017	Financial management	12	37	19	0	6	23	3	67	8	31
2017	Information management	39	22	11	4	7	18	0	74	13	28
2017	Information technology	24	34	18	5	6	13	0	66	13	37
2017	Policy	28	30	12	2	2	24	1	79	6	159
2017	None of the above	23	33	14	6	8	12	4	67	16	71
2014	Client contact centre	21	41	31	0	7	0	0	62	7	13
2014	Communications or public affairs	29	34	8	5	3	16	5	79	10	63
2014	Access to information and privacy	35	26	11	0	0	23	6	85	0	19
2014	Security	24	38	22	3	3	7	3	69	6	42
2014	Legal services	33	21	0	13	9	14	9	70	30	21
2014	Administration and operations	29	35	13	2	1	17	4	81	3	110
2014	Human resources	42	20	13	8	2	12	2	73	11	50
2014	Financial management	22	56	4	5	0	9	4	89	6	21
2014	Information management	21	40	15	3	3	18	0	74	8	28
2014	Information technology	21	21	24	5	6	22	2	54	14	38
2014	Other services to the public	46	33	9	7	0	4	0	83	7	19
2014	None of the above	26	22	16	3	5	24	4	67	11	167

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	7	93	88
2020	Access to information and privacy	0	100	25
2020	Administration and operations	9	91	122
2020	Human resources	0	100	65
2020	Policy	4	96	162
2020	Project management	0	100	10
2020	None of the above	10	90	56
2019	Client contact centre	0	100	12
2019	Administration and operations	6	94	124
2019	Human resources	8	92	60
2019	Data sciences	0	100	11
2019	Policy	9	91	188
2019	Project management	0	100	12
2019	Other services to the public	0	100	12
2019	None of the above	10	90	64
2018	Communications or public affairs	6	94	79
2018	Access to information and privacy	0	100	22
2018	Information technology	0	100	32
2018	Policy	9	91	152
2018	Other services to the public	0	100	13

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	40	60	13

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	61	39	13

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	16
2018	Policy	100	13

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	16
2018	Policy	100	13

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2019	Policy	36	64	16

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	16
2018	Policy	100	13

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	0	100	16

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	32	68	16
2018	Policy	39	61	13

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	0	100	16

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	38	62	16

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	50	50	16

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	0	100	16

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	16
2018	Policy	100	13

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	0	100	16
2018	Policy	0	100	13

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	16
2018	Policy	100	13

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	13

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2019	Policy	38	62	16

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	16
2018	Policy	100	13

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	16
2018	Policy	100	13

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2019	Policy	0	100	16

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	16
2018	Policy	100	13

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	13

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	53	47	10
2019	Policy	56	44	16
2018	Policy	39	61	13

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	13

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	58	42	15
2018	Policy	57	43	13

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2018	Policy	0	100	13

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	15
2018	Policy	100	13

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	15
2018	Policy	100	13

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	13

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2018	Policy	0	100	13

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	13

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2019	Policy	0	100	15

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	53	47	10
2019	Policy	42	58	15
2018	Policy	46	54	13

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	15
2018	Policy	100	13

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	55	45	15
2018	Policy	46	54	13

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Policy	100	15
2018	Policy	100	13

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	29	21	0	0	8	14	73	0	15
2020	Communications or public affairs	13	14	10	8	1	42	12	59	19	89
2020	Access to information and privacy	12	11	13	0	0	47	17	64	0	25
2020	Security	16	5	15	5	9	40	10	42	27	38
2020	Administration and operations	26	14	15	2	2	34	6	68	7	122
2020	Human resources	35	10	17	5	2	25	6	66	9	65
2020	Financial management	53	8	8	5	2	23	0	80	9	43
2020	Information management	28	7	13	0	0	49	3	73	0	28
2020	Information technology	24	14	18	3	0	29	12	65	5	41
2020	Data sciences	24	10	12	0	0	48	6	74	0	29
2020	Policy	5	14	12	2	2	54	10	54	12	161
2020	Project management	37	14	10	0	0	31	8	84	0	10
2020	None of the above	13	19	20	5	5	32	5	52	16	56
2019	Client contact centre	11	48	17	0	0	13	11	77	0	12
2019	Communications or public affairs	23	17	15	6	0	29	9	65	10	103
2019	Access to information and privacy	22	8	15	0	0	35	21	67	0	30
2019	Security	19	7	22	2	6	41	3	46	14	44
2019	Legal services	0	18	29	6	12	18	18	27	27	17
2019	Administration and operations	29	12	19	2	3	26	9	64	7	124
2019	Human resources	21	22	8	3	2	30	13	77	9	60
2019	Financial management	32	10	14	0	0	32	11	75	0	43
2019	Information management	25	11	8	12	3	32	10	61	26	23
2019	Information technology	27	24	18	2	2	21	7	71	4	58
2019	Data sciences	26	0	20	9	0	45	0	48	16	11
2019	Policy	15	15	13	2	1	44	11	66	6	188
2019	Project management	19	0	29	8	10	17	18	29	27	11
2019	Other services to the public	25	0	14	8	8	25	20	45	30	12
2019	None of the above	23	11	21	0	4	29	12	58	7	64
2018	Communications or public affairs	30	10	17	1	0	28	14	69	2	79
2018	Access to information and privacy	43	15	6	0	0	31	5	91	0	21
2018	Security	15	17	22	0	4	33	10	55	7	37
2018	Legal services	8	16	16	0	8	38	16	50	17	13
2018	Administration and operations	25	19	21	0	0	30	5	68	0	91
2018	Human resources	28	16	15	0	2	28	11	73	3	55
2018	Financial management	19	18	15	3	4	30	11	64	12	25
2018	Information management	16	25	29	0	0	30	0	59	0	26
2018	Information technology	23	21	27	0	0	26	3	62	0	32
2018	Policy	19	11	15	2	1	46	4	63	7	152
2018	Project management	6	8	16	7	8	50	7	31	33	13
2018	Other services to the public	51	5	18	0	0	6	18	76	0	13
2018	None of the above	21	24	20	2	3	21	11	65	6	48
2017	Communications or public affairs	20	15	8	1	1	39	15	77	5	71
2017	Access to information and privacy	26	10	7	0	0	46	10	84	0	24
2017	Security	21	12	12	3	3	36	13	66	11	40
2017	Legal services	21	7	7	0	0	45	20	81	0	12
2017	Administration and operations	17	20	12	1	0	40	10	74	2	117
2017	Human resources	14	22	7	2	0	44	10	80	4	56
2017	Financial management	15	16	19	0	0	44	6	62	0	31
2017	Information management	24	4	10	3	7	40	11	58	21	28
2017	Information technology	11	21	13	3	0	38	15	67	6	37
2017	Policy	13	11	12	2	0	49	13	63	5	160
2017	None of the above	13	18	21	2	4	32	10	54	10	71
2014	Client contact centre	14	32	40	0	7	0	7	50	7	13
2014	Communications or public affairs	17	6	21	0	3	27	25	49	7	63
2014	Access to information and privacy	20	6	17	0	4	32	21	55	9	19
2014	Security	27	12	23	0	3	34	2	60	4	42
2014	Legal services	9	5	14	4	4	42	21	38	24	21
2014	Administration and operations	13	19	15	1	1	34	17	65	4	110
2014	Human resources	24	10	14	2	2	40	8	66	7	50
2014	Financial management	22	18	5	4	0	47	4	81	9	21
2014	Information management	7	16	16	0	3	43	15	54	8	28
2014	Information technology	21	10	21	5	0	32	11	54	9	38
2014	Other services to the public	27	14	0	0	0	52	6	100	0	19
2014	None of the above	14	9	16	1	2	48	11	55	7	167

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	32	21	0	0	8	6	76	0	15
2020	Communications or public affairs	40	26	7	7	1	20	0	82	10	88
2020	Access to information and privacy	31	26	21	0	0	13	9	73	0	25
2020	Security	30	20	22	5	5	16	3	61	12	38
2020	Administration and operations	42	23	15	2	2	16	0	78	4	123
2020	Human resources	49	21	14	6	0	9	0	78	7	65
2020	Financial management	66	16	6	7	0	2	3	86	8	43
2020	Information management	49	35	10	0	0	7	0	89	0	28
2020	Information technology	42	25	16	3	2	10	2	76	6	41
2020	Data sciences	45	18	12	0	0	25	0	84	0	29
2020	Policy	23	30	20	4	1	20	1	68	6	162
2020	None of the above	33	19	24	2	7	16	0	62	10	56
2019	Client contact centre	24	59	17	0	0	0	0	83	0	12
2019	Communications or public affairs	40	32	12	6	0	8	2	80	6	104
2019	Access to information and privacy	49	15	16	0	0	19	0	80	0	31
2019	Security	31	16	22	0	6	25	0	62	8	44
2019	Legal services	29	24	18	0	12	12	6	64	14	17
2019	Administration and operations	42	30	18	1	2	6	2	78	3	122
2019	Human resources	43	33	7	5	2	9	2	85	7	59
2019	Financial management	46	24	14	0	0	16	0	83	0	43
2019	Information management	33	22	7	12	3	17	6	71	19	23
2019	Information technology	48	27	13	0	2	11	0	84	2	59
2019	Data sciences	26	35	11	9	0	19	0	75	11	11
2019	Policy	32	30	14	4	0	17	2	77	6	188
2019	Project management	36	16	16	7	0	25	0	69	10	12
2019	Other services to the public	45	15	7	8	8	17	0	72	20	12
2019	None of the above	38	16	18	6	4	15	2	66	13	64
2018	Communications or public affairs	42	33	14	1	0	8	2	83	1	79
2018	Access to information and privacy	51	30	14	0	0	5	0	85	0	21
2018	Security	24	28	25	3	4	16	0	63	8	36
2018	Legal services	46	16	8	0	8	23	0	80	10	13
2018	Administration and operations	40	29	17	2	0	10	2	78	2	93
2018	Human resources	45	28	11	2	0	14	0	85	2	55
2018	Financial management	23	34	11	3	4	20	5	76	9	25
2018	Information management	40	28	19	0	6	7	0	74	6	26
2018	Information technology	28	36	27	0	0	9	0	70	0	31
2018	Policy	35	32	15	4	1	12	1	77	6	152
2018	Project management	35	41	10	7	0	8	0	82	7	13
2018	Other services to the public	61	0	13	7	0	7	13	76	8	12
2018	None of the above	36	29	12	4	3	13	3	77	8	48
2017	Communications or public affairs	41	32	6	2	0	13	5	89	3	70
2017	Access to information and privacy	69	17	10	0	0	4	0	90	0	25
2017	Security	23	37	15	3	3	14	6	75	7	40
2017	Legal services	48	31	14	0	0	7	0	85	0	12
2017	Administration and operations	27	32	15	1	0	22	3	79	1	115
2017	Human resources	33	36	9	3	0	15	4	85	4	55
2017	Financial management	21	25	19	0	3	29	3	68	4	31
2017	Information management	43	22	7	11	3	14	0	76	16	28
2017	Information technology	24	32	23	6	0	11	5	65	7	37
2017	Policy	31	27	15	2	0	22	3	77	2	160
2017	None of the above	20	31	16	6	5	20	3	66	14	70
2014	Client contact centre	21	41	31	7	0	0	0	62	7	13
2014	Communications or public affairs	33	29	13	0	2	19	5	81	2	63
2014	Access to information and privacy	37	14	15	0	0	22	11	77	0	19
2014	Security	42	21	22	0	3	11	0	71	3	42
2014	Legal services	19	24	0	9	4	23	21	76	24	21
2014	Administration and operations	33	28	16	0	1	18	4	78	1	110
2014	Human resources	44	14	18	0	2	16	6	75	2	50
2014	Financial management	22	56	14	0	0	9	0	85	0	21
2014	Information management	25	36	16	0	3	8	12	76	4	28
2014	Information technology	31	20	13	3	3	21	8	73	8	38
2014	Other services to the public	54	25	5	0	0	16	0	94	0	19
2014	None of the above	31	18	18	1	2	26	4	71	4	167

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	20	29	6	8	0	6	55	15	15
2020	Communications or public affairs	40	26	13	12	7	1	1	68	20	89
2020	Access to information and privacy	7	25	42	19	8	0	0	32	26	25
2020	Security	19	36	21	8	11	0	5	58	20	38
2020	Administration and operations	18	35	25	10	12	0	1	53	22	123
2020	Human resources	49	18	18	8	8	0	0	67	16	65
2020	Financial management	44	20	10	6	19	0	0	65	25	43
2020	Information management	19	39	14	7	18	0	3	59	26	28
2020	Information technology	19	27	21	18	16	0	0	46	34	41
2020	Data sciences	64	13	0	13	10	0	0	77	23	29
2020	Policy	35	27	19	10	9	0	0	62	19	162
2020	Project management	43	39	10	8	0	0	0	83	8	10
2020	None of the above	20	24	30	9	17	0	0	44	26	56

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	22	23	6	0	0	6	69	7	15
2020	Communications or public affairs	34	35	15	7	10	0	0	69	16	89
2020	Access to information and privacy	40	42	11	7	0	0	0	81	7	25
2020	Security	42	28	19	9	3	0	0	69	12	38
2020	Administration and operations	43	26	18	4	8	0	0	70	12	121
2020	Human resources	46	30	14	6	4	0	0	76	10	65
2020	Financial management	56	18	23	0	3	0	0	74	3	42
2020	Information management	35	44	10	7	0	5	0	83	7	28
2020	Information technology	44	28	7	13	6	0	3	73	19	39
2020	Data sciences	57	20	6	3	10	3	0	80	14	29
2020	Policy	42	35	16	6	1	0	0	77	8	161
2020	Project management	29	61	10	0	0	0	0	90	0	10
2020	None of the above	39	19	28	10	4	0	0	58	14	56
2019	Client contact centre	18	17	24	24	7	0	11	39	34	12
2019	Communications or public affairs	24	33	23	13	7	0	1	57	19	104
2019	Access to information and privacy	30	39	22	0	6	3	0	71	6	31
2019	Security	32	35	13	18	0	0	2	68	18	44
2019	Legal services	18	18	29	6	29	0	0	35	35	17
2019	Administration and operations	26	28	23	7	14	0	2	56	21	124
2019	Human resources	41	26	12	12	8	0	2	68	20	60
2019	Financial management	34	30	20	12	4	0	0	64	16	43
2019	Information management	29	36	18	10	8	0	0	65	17	23
2019	Information technology	35	28	20	9	8	0	0	64	17	59
2019	Data sciences	35	17	31	9	9	0	0	52	17	11
2019	Policy	25	34	25	9	6	0	0	60	15	188
2019	Project management	16	41	9	7	28	0	0	57	35	12
2019	Other services to the public	37	15	25	8	15	0	0	52	23	12
2019	None of the above	29	27	21	11	11	0	0	56	22	65
2018	Communications or public affairs	26	33	22	11	7	0	1	60	18	78
2018	Access to information and privacy	16	47	24	9	0	0	5	66	9	22
2018	Security	17	28	23	20	10	0	3	45	31	37
2018	Legal services	23	31	16	14	16	0	0	54	30	13
2018	Administration and operations	26	25	22	13	10	1	3	53	24	92
2018	Human resources	33	37	16	9	2	0	4	72	11	55
2018	Financial management	16	39	37	4	4	0	0	55	7	25
2018	Information management	23	48	22	0	7	0	0	71	7	26
2018	Information technology	34	31	23	3	9	0	0	66	12	32
2018	Policy	30	32	21	8	8	1	1	62	16	151
2018	Project management	0	59	32	0	9	0	0	59	9	13
2018	Other services to the public	37	32	6	18	5	0	0	70	24	13
2018	None of the above	34	36	11	5	10	0	4	73	15	48
2017	Communications or public affairs	16	33	29	6	12	0	4	51	19	71
2017	Access to information and privacy	17	32	29	8	6	3	3	53	15	25
2017	Security	13	36	18	13	20	0	0	49	33	39
2017	Legal services	23	21	8	20	29	0	0	43	49	12
2017	Administration and operations	27	29	20	11	9	1	3	58	21	117
2017	Human resources	22	33	18	11	7	0	10	60	20	56
2017	Financial management	19	20	30	15	9	0	6	42	26	32
2017	Information management	26	24	18	11	10	0	11	55	25	28
2017	Information technology	23	31	21	11	14	0	0	54	25	37
2017	Policy	35	35	15	8	6	1	1	70	15	159
2017	None of the above	34	23	17	13	11	0	1	58	25	71

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	12	24	20	0	0	6	54	21	15
2020	Communications or public affairs	15	21	25	22	17	0	0	35	40	89
2020	Access to information and privacy	5	19	27	23	26	0	0	24	49	25
2020	Security	26	25	36	5	5	0	3	53	10	38
2020	Administration and operations	29	25	26	13	6	0	1	54	20	123
2020	Human resources	20	29	27	18	6	0	0	49	24	65
2020	Financial management	26	33	18	17	6	0	0	59	23	43
2020	Information management	42	24	21	7	6	0	0	66	13	28
2020	Information technology	15	15	33	26	9	0	2	31	35	41
2020	Data sciences	18	32	34	10	6	0	0	50	16	29
2020	Policy	7	17	29	27	21	0	0	23	47	162
2020	Project management	14	29	37	0	20	0	0	43	20	10
2020	None of the above	24	27	21	15	13	0	0	51	29	55
2019	Client contact centre	31	11	41	7	0	0	11	46	8	12
2019	Communications or public affairs	22	39	19	11	7	0	1	62	18	104
2019	Access to information and privacy	16	42	23	16	0	3	0	60	16	31
2019	Security	16	39	21	22	0	0	2	56	22	44
2019	Legal services	6	29	12	35	18	0	0	35	53	17
2019	Administration and operations	31	31	24	8	5	0	1	63	13	123
2019	Human resources	18	22	26	14	20	0	0	40	34	60
2019	Financial management	13	49	19	7	12	0	0	62	19	43
2019	Information management	31	37	17	8	8	0	0	68	15	23
2019	Information technology	16	47	21	9	7	0	0	63	16	59
2019	Data sciences	9	37	26	11	17	0	0	45	29	11
2019	Policy	10	26	35	19	10	0	0	36	28	188
2019	Project management	9	25	26	24	16	0	0	34	40	12
2019	Other services to the public	38	8	46	8	0	0	0	46	8	12
2019	None of the above	21	29	33	7	10	0	0	50	17	64
2018	Communications or public affairs	20	28	31	12	8	0	1	48	20	79
2018	Access to information and privacy	8	34	28	25	5	0	0	42	30	22
2018	Security	5	31	34	10	20	0	0	36	30	37
2018	Legal services	0	8	39	30	23	0	0	8	53	13
2018	Administration and operations	18	21	39	17	4	1	0	39	21	92
2018	Human resources	13	18	35	17	17	0	2	31	34	55
2018	Financial management	11	28	19	20	22	0	0	39	42	25
2018	Information management	29	19	21	28	4	0	0	48	32	26
2018	Information technology	10	36	37	6	10	0	0	46	16	32
2018	Policy	7	18	37	21	17	0	0	25	38	152
2018	Project management	0	31	14	13	42	0	0	31	55	13
2018	Other services to the public	43	23	17	12	5	0	0	66	17	13
2018	None of the above	12	22	43	15	7	0	2	34	22	48
2017	Communications or public affairs	15	23	38	15	6	0	2	40	21	71
2017	Access to information and privacy	35	21	33	11	0	0	0	56	11	25
2017	Security	5	21	33	15	26	0	0	26	41	40
2017	Legal services	7	21	15	29	28	0	0	28	57	12
2017	Administration and operations	26	26	30	9	8	0	2	52	17	117
2017	Human resources	11	24	25	21	18	0	1	35	40	56
2017	Financial management	6	17	37	15	19	0	6	25	36	32
2017	Information management	29	19	22	26	6	0	0	47	31	28
2017	Information technology	5	40	28	18	7	0	0	46	26	37
2017	Policy	7	22	36	22	13	0	0	29	34	160
2017	None of the above	16	30	29	18	5	0	1	47	24	71

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	11	6	11	0	0	12	80	13	15
2020	Communications or public affairs	24	29	19	17	9	0	1	54	26	89
2020	Access to information and privacy	10	17	23	30	15	0	5	29	47	25
2020	Security	24	30	29	13	2	0	3	55	15	38
2020	Administration and operations	35	30	21	9	4	0	2	66	13	122
2020	Human resources	29	30	27	8	6	0	0	59	13	65
2020	Financial management	44	27	14	11	4	0	0	71	16	43
2020	Information management	46	39	9	7	0	0	0	84	7	28
2020	Information technology	20	31	29	11	2	2	5	55	14	41
2020	Data sciences	30	29	31	4	6	0	0	59	10	29
2020	Policy	10	22	30	22	16	0	0	32	38	162
2020	Project management	24	29	27	0	20	0	0	53	20	10
2020	None of the above	28	28	18	17	9	0	0	56	26	55
2019	Client contact centre	31	38	24	7	0	0	0	69	7	12
2019	Communications or public affairs	32	40	16	9	2	0	1	72	11	101
2019	Access to information and privacy	27	40	22	8	0	3	0	69	8	31
2019	Security	26	35	20	15	2	0	2	62	18	44
2019	Legal services	12	18	29	24	18	0	0	29	41	17
2019	Administration and operations	32	30	22	7	8	0	2	62	15	124
2019	Human resources	15	26	30	15	14	0	0	41	29	59
2019	Financial management	32	36	16	14	2	0	0	68	16	43
2019	Information management	39	39	11	8	4	0	0	77	11	23
2019	Information technology	23	43	25	6	3	0	0	65	9	59
2019	Data sciences	9	54	9	20	9	0	0	63	29	11
2019	Policy	13	34	27	17	9	0	0	47	26	187
2019	Project management	9	34	18	22	18	0	0	42	40	12
2019	Other services to the public	38	32	30	0	0	0	0	70	0	12
2019	None of the above	31	27	29	10	2	0	1	59	12	64
2018	Communications or public affairs	19	37	25	14	2	0	3	57	17	78
2018	Access to information and privacy	17	38	31	9	5	0	0	56	14	22
2018	Security	17	15	29	23	17	0	0	32	40	37
2018	Legal services	0	16	31	38	16	0	0	16	53	13
2018	Administration and operations	15	26	32	18	5	1	2	43	24	93
2018	Human resources	17	27	25	12	20	0	0	44	32	52
2018	Financial management	14	41	4	27	15	0	0	55	41	25
2018	Information management	27	30	25	18	0	0	0	57	18	26
2018	Information technology	6	40	38	9	6	0	0	46	15	31
2018	Policy	9	25	35	15	15	1	0	34	31	151
2018	Project management	0	36	23	17	24	0	0	36	40	13
2018	Other services to the public	59	17	12	5	0	0	6	82	6	13
2018	None of the above	13	31	30	11	9	0	5	47	21	47
2017	Communications or public affairs	24	36	21	13	3	0	4	62	16	70
2017	Access to information and privacy	36	39	21	0	4	0	0	75	4	25
2017	Security	18	21	35	14	12	0	0	39	26	39
2017	Legal services	0	28	29	23	20	0	0	28	43	12
2017	Administration and operations	29	26	25	7	10	0	2	56	18	117
2017	Human resources	16	16	24	27	16	0	1	33	43	56
2017	Financial management	9	26	31	18	13	0	3	36	31	31
2017	Information management	37	19	27	11	3	0	4	57	14	28
2017	Information technology	10	40	29	11	5	3	2	53	17	37
2017	Policy	9	26	37	19	10	0	0	34	29	160
2017	None of the above	23	29	23	13	10	0	1	53	23	70

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	20	32	14	0	0	6	51	15	15
2020	Communications or public affairs	22	28	25	11	15	0	0	50	26	89
2020	Access to information and privacy	10	4	26	34	26	0	0	14	60	25
2020	Security	31	18	34	12	3	0	3	50	15	38
2020	Administration and operations	34	27	23	9	5	0	2	62	14	121
2020	Human resources	30	29	20	20	2	0	0	59	21	65
2020	Financial management	41	31	13	11	4	0	0	72	16	43
2020	Information management	31	29	27	7	7	0	0	60	13	28
2020	Information technology	17	29	13	17	21	2	2	48	39	41
2020	Data sciences	43	24	22	4	7	0	0	68	11	28
2020	Policy	22	17	26	18	14	1	1	40	33	160
2020	Project management	24	37	10	10	20	0	0	61	29	10
2020	None of the above	25	26	16	19	11	2	0	53	31	56
2019	Client contact centre	48	28	0	17	7	0	0	76	24	12
2019	Communications or public affairs	26	35	22	12	3	0	1	62	16	104
2019	Access to information and privacy	30	36	20	12	0	3	0	67	12	31
2019	Security	22	25	22	18	11	0	2	48	30	44
2019	Legal services	6	18	35	24	18	0	0	24	41	17
2019	Administration and operations	37	36	15	8	3	1	2	74	11	123
2019	Human resources	15	32	27	13	13	0	0	47	26	60
2019	Financial management	23	24	30	11	6	5	0	51	18	43
2019	Information management	25	26	11	15	17	0	6	54	34	23
2019	Information technology	18	35	27	10	6	0	3	55	16	59
2019	Data sciences	28	17	9	29	17	0	0	45	46	11
2019	Policy	25	30	24	13	8	0	0	55	21	187
2019	Project management	0	9	33	33	26	0	0	9	58	12
2019	Other services to the public	45	17	24	7	8	0	0	61	15	12
2019	None of the above	24	30	16	17	10	2	0	55	28	65
2018	Communications or public affairs	19	29	33	11	6	0	3	49	18	79
2018	Access to information and privacy	10	40	28	18	4	0	0	50	22	22
2018	Security	8	21	26	26	19	0	0	29	45	37
2018	Legal services	8	23	0	47	22	0	0	31	69	13
2018	Administration and operations	26	30	22	11	7	2	1	59	19	92
2018	Human resources	18	25	34	5	17	0	0	43	22	55
2018	Financial management	19	25	4	27	26	0	0	44	52	25
2018	Information management	20	24	20	22	14	0	0	44	36	26
2018	Information technology	22	24	31	16	6	0	0	46	23	32
2018	Policy	11	25	28	17	17	1	1	37	34	152
2018	Project management	7	23	21	10	39	0	0	30	49	13
2018	Other services to the public	49	23	22	0	5	0	0	72	5	13
2018	None of the above	21	38	20	3	16	0	2	60	19	47
2017	Communications or public affairs	29	29	22	15	3	0	2	60	18	71
2017	Access to information and privacy	48	23	22	4	4	0	0	71	8	25
2017	Security	2	12	31	20	35	0	0	14	55	40
2017	Legal services	0	22	28	30	20	0	0	22	50	12
2017	Administration and operations	29	25	21	11	11	0	3	56	22	117
2017	Human resources	18	19	20	29	12	2	0	38	42	56
2017	Financial management	12	18	23	29	19	0	0	29	48	31
2017	Information management	15	25	17	28	7	4	4	43	38	28
2017	Information technology	10	19	34	21	10	3	3	31	33	37
2017	Policy	20	23	32	14	11	0	1	43	25	160
2017	None of the above	22	30	14	25	7	0	3	53	32	71

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	25	0	6	0	0	6	94	6	15
2020	Communications or public affairs	25	22	25	15	12	0	1	48	27	89
2020	Access to information and privacy	27	21	22	11	15	0	4	49	27	25
2020	Security	39	35	14	7	2	0	3	76	10	38
2020	Administration and operations	39	23	21	9	5	0	2	64	15	121
2020	Human resources	42	25	14	10	4	0	5	70	15	65
2020	Financial management	53	25	2	10	9	0	0	78	20	43
2020	Information management	63	27	3	7	0	0	0	90	7	28
2020	Information technology	25	33	18	13	7	3	3	60	21	40
2020	Data sciences	29	38	13	10	10	0	0	68	19	29
2020	Policy	12	19	23	25	20	0	0	31	46	161
2020	Project management	24	29	17	10	20	0	0	53	29	10
2020	None of the above	39	21	19	11	8	0	2	61	20	56
2019	Client contact centre	38	21	13	17	0	0	11	66	19	12
2019	Communications or public affairs	40	30	18	10	2	0	1	70	11	103
2019	Access to information and privacy	63	28	6	0	3	0	0	91	3	30
2019	Security	39	25	27	7	0	0	2	65	7	44
2019	Legal services	12	24	35	18	6	0	6	38	25	17
2019	Administration and operations	45	28	12	8	6	0	2	74	15	123
2019	Human resources	40	30	8	11	7	0	3	73	19	60
2019	Financial management	46	32	9	10	2	0	2	79	12	43
2019	Information management	72	11	10	0	8	0	0	83	8	23
2019	Information technology	49	29	10	2	6	0	3	81	8	59
2019	Data sciences	54	9	11	9	17	0	0	63	26	11
2019	Policy	20	31	26	14	9	0	0	51	23	187
2019	Project management	26	43	9	7	14	0	0	70	22	12
2019	Other services to the public	53	14	17	0	0	0	17	80	0	12
2019	None of the above	27	39	12	12	8	2	0	67	21	64
2018	Communications or public affairs	29	31	24	10	5	0	1	61	15	78
2018	Access to information and privacy	55	18	18	9	0	0	0	73	9	22
2018	Security	31	33	21	5	10	0	0	64	16	37
2018	Legal services	0	39	23	23	14	0	0	39	38	13
2018	Administration and operations	30	30	19	14	4	1	2	62	19	93
2018	Human resources	42	33	9	4	6	0	5	80	10	54
2018	Financial management	19	33	22	7	15	0	4	54	23	25
2018	Information management	65	17	10	7	0	0	0	82	7	26
2018	Information technology	33	35	23	0	10	0	0	67	10	32
2018	Policy	15	24	29	21	12	1	0	39	32	152
2018	Project management	41	21	14	0	24	0	0	62	24	13
2018	Other services to the public	83	5	6	0	5	0	0	88	5	13
2018	None of the above	26	28	21	10	7	0	7	58	18	48
2017	Communications or public affairs	30	30	18	11	5	0	6	64	17	71
2017	Access to information and privacy	50	18	21	0	0	3	7	77	0	25
2017	Security	22	20	34	12	12	0	0	42	24	40
2017	Legal services	14	23	21	15	28	0	0	36	43	12
2017	Administration and operations	40	22	19	6	8	0	5	64	15	117
2017	Human resources	29	20	18	14	3	0	15	57	21	56
2017	Financial management	11	18	24	18	12	3	13	35	36	32
2017	Information management	58	21	4	0	6	0	11	90	6	28
2017	Information technology	40	42	13	0	2	3	0	84	2	37
2017	Policy	11	32	29	16	12	0	0	44	28	160
2017	None of the above	38	28	15	10	3	0	6	70	13	71

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	50	0	6	6	0	6	88	12	15
2020	Communications or public affairs	20	31	14	20	14	0	0	51	34	89
2020	Access to information and privacy	13	27	23	19	19	0	0	40	38	25
2020	Security	22	51	13	5	7	0	3	75	12	37
2020	Administration and operations	32	26	22	12	9	0	0	58	20	123
2020	Human resources	40	24	23	9	4	0	0	64	14	65
2020	Financial management	31	29	18	8	15	0	0	59	23	43
2020	Information management	38	31	24	7	0	0	0	69	7	28
2020	Information technology	22	22	29	21	4	0	2	46	25	41
2020	Data sciences	38	20	21	18	3	0	0	58	21	29
2020	Policy	10	18	25	23	25	0	0	27	47	161
2020	Project management	24	20	28	17	12	0	0	43	29	10
2020	None of the above	24	19	30	15	9	2	0	44	25	56
2019	Client contact centre	38	28	13	0	21	0	0	66	21	12
2019	Communications or public affairs	32	26	24	9	8	0	0	58	18	104
2019	Access to information and privacy	48	21	17	6	5	3	0	72	11	31
2019	Security	34	28	23	11	2	0	2	64	13	44
2019	Legal services	12	18	35	6	24	0	6	31	31	17
2019	Administration and operations	27	38	21	8	6	0	1	65	13	124
2019	Human resources	35	32	15	12	7	0	0	67	19	60
2019	Financial management	34	27	10	21	6	0	2	62	28	43
2019	Information management	52	13	19	7	8	0	0	66	15	23
2019	Information technology	45	25	18	6	5	0	2	71	11	59
2019	Data sciences	19	46	0	17	17	0	0	65	35	11
2019	Policy	14	33	22	20	10	0	0	47	30	187
2019	Project management	18	42	9	7	24	0	0	60	31	12
2019	Other services to the public	46	22	24	0	0	0	8	74	0	12
2019	None of the above	21	37	13	17	12	0	0	58	28	65
2018	Communications or public affairs	26	25	29	14	5	0	1	52	19	79
2018	Access to information and privacy	47	35	5	14	0	0	0	82	14	22
2018	Security	21	34	21	15	9	0	0	55	24	37
2018	Legal services	0	47	16	23	14	0	0	47	38	13
2018	Administration and operations	23	31	19	14	12	1	0	54	27	93
2018	Human resources	29	29	12	19	9	0	2	59	29	55
2018	Financial management	9	42	18	9	22	0	0	51	31	25
2018	Information management	40	18	21	18	4	0	0	58	21	26
2018	Information technology	24	37	22	6	10	0	0	61	16	32
2018	Policy	12	23	26	24	16	0	0	35	40	152
2018	Project management	23	23	23	7	24	0	0	46	30	13
2018	Other services to the public	49	39	6	5	0	0	0	88	5	13
2018	None of the above	23	29	25	11	9	0	2	54	21	48
2017	Communications or public affairs	17	26	32	17	8	0	1	43	25	71
2017	Access to information and privacy	46	30	24	0	0	0	0	76	0	25
2017	Security	22	29	26	19	4	0	0	50	23	40
2017	Legal services	14	7	30	22	28	0	0	21	50	12
2017	Administration and operations	32	23	26	8	9	1	1	56	18	117
2017	Human resources	20	29	19	20	11	0	1	50	31	56
2017	Financial management	25	18	42	12	3	0	0	43	15	32
2017	Information management	37	18	26	9	7	0	4	57	16	28
2017	Information technology	24	46	13	8	10	0	0	70	17	37
2017	Policy	12	30	28	20	11	0	0	42	31	160
2017	None of the above	21	31	28	16	4	0	0	52	20	71

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	22	11	0	6	25	77	8	15
2020	Communications or public affairs	33	16	17	10	15	9	54	28	89
2020	Access to information and privacy	25	27	7	11	15	15	60	31	25
2020	Security	33	10	27	9	5	15	51	16	38
2020	Administration and operations	33	22	22	8	9	7	59	18	123
2020	Human resources	43	17	16	6	7	11	67	15	65
2020	Financial management	28	25	16	11	15	5	55	27	43
2020	Information management	36	29	20	11	0	5	68	11	28
2020	Information technology	49	14	12	10	5	10	70	17	41
2020	Data sciences	68	13	7	3	10	0	81	12	29
2020	Policy	25	15	25	14	13	8	43	29	161
2020	Project management	51	10	0	10	20	10	68	32	10
2020	None of the above	40	15	16	8	8	13	63	18	56

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	20	11	6	0	0	6	82	6	15
2020	Communications or public affairs	41	33	12	7	4	0	2	76	11	88
2020	Access to information and privacy	29	28	26	13	4	0	0	57	17	25
2020	Security	27	48	13	2	10	0	0	75	13	38
2020	Administration and operations	43	32	13	6	1	0	5	79	7	122
2020	Human resources	56	19	16	3	6	0	0	75	9	65
2020	Financial management	62	17	13	8	0	0	0	79	8	43
2020	Information management	43	34	13	7	3	0	0	77	10	28
2020	Information technology	35	37	22	3	0	0	2	74	3	41
2020	Data sciences	66	25	3	4	3	0	0	90	6	29
2020	Policy	33	34	19	12	2	1	0	67	14	161
2020	Project management	27	41	21	10	0	0	0	69	10	10
2020	None of the above	29	30	19	13	8	0	2	60	21	56
2019	Client contact centre	42	17	34	0	7	0	0	59	7	12
2019	Communications or public affairs	42	40	14	3	2	0	0	81	4	103
2019	Access to information and privacy	49	35	10	6	0	0	0	84	6	31
2019	Security	23	39	23	7	6	0	2	63	14	44
2019	Legal services	18	41	24	6	6	6	0	63	13	17
2019	Administration and operations	39	32	19	5	2	0	3	74	7	123
2019	Human resources	31	24	30	12	3	0	0	55	15	59
2019	Financial management	46	34	15	5	0	0	0	80	5	43
2019	Information management	36	28	19	4	7	0	6	69	11	23
2019	Information technology	23	41	19	5	3	2	7	70	9	59
2019	Data sciences	37	17	28	9	9	0	0	55	17	11
2019	Policy	22	42	23	9	3	0	1	64	12	188
2019	Project management	27	49	7	16	0	0	0	76	16	12
2019	Other services to the public	45	15	17	7	17	0	0	60	23	12
2019	None of the above	36	32	12	13	7	1	0	68	20	64
2018	Communications or public affairs	36	45	10	4	1	0	3	84	5	79
2018	Access to information and privacy	55	31	15	0	0	0	0	85	0	22
2018	Security	26	34	18	12	7	0	3	62	19	36
2018	Legal services	30	16	39	16	0	0	0	46	16	13
2018	Administration and operations	39	31	21	7	0	1	1	71	7	93
2018	Human resources	18	36	32	11	2	0	2	55	13	55
2018	Financial management	36	32	23	0	9	0	0	68	9	25
2018	Information management	44	42	10	0	0	4	0	89	0	26
2018	Information technology	18	44	31	0	3	3	0	65	3	31
2018	Policy	20	43	23	6	7	0	0	63	13	152
2018	Project management	23	23	27	19	8	0	0	47	27	13
2018	Other services to the public	54	18	28	0	0	0	0	72	0	13
2018	None of the above	26	36	22	4	9	0	2	64	13	48
2017	Communications or public affairs	42	33	19	2	1	0	3	77	4	71
2017	Access to information and privacy	65	15	13	4	0	0	3	83	4	25
2017	Security	36	25	22	7	10	0	0	61	17	40
2017	Legal services	42	43	7	8	0	0	0	85	8	12
2017	Administration and operations	42	40	10	5	1	0	2	84	6	117
2017	Human resources	31	39	19	0	11	0	0	70	11	56
2017	Financial management	37	24	24	6	3	0	6	65	9	32
2017	Information management	32	21	11	11	18	4	4	57	31	28
2017	Information technology	23	37	26	5	5	3	0	62	11	37
2017	Policy	32	34	22	10	2	0	0	66	12	160
2017	None of the above	26	30	22	17	5	0	0	56	21	70

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	31	6	6	0	0	6	88	6	15
2020	Communications or public affairs	30	35	24	8	3	0	0	65	11	89
2020	Access to information and privacy	17	38	22	19	0	4	0	57	20	25
2020	Security	29	41	12	13	2	0	3	72	16	38
2020	Administration and operations	33	28	21	14	2	0	2	62	16	123
2020	Human resources	33	31	21	12	3	0	0	64	15	65
2020	Financial management	42	30	15	9	2	0	2	73	12	43
2020	Information management	37	31	19	7	7	0	0	68	13	28
2020	Information technology	12	40	26	17	5	0	0	53	22	41
2020	Data sciences	31	53	9	4	3	0	0	84	7	29
2020	Policy	20	31	25	15	9	0	0	51	24	160
2020	Project management	32	29	29	10	0	0	0	61	10	10
2020	None of the above	20	35	17	12	10	5	2	58	23	55
2019	Client contact centre	42	24	17	17	0	0	0	66	17	12
2019	Communications or public affairs	38	36	17	7	1	0	0	74	8	103
2019	Access to information and privacy	45	36	11	7	0	0	0	81	7	31
2019	Security	18	45	22	7	6	0	2	65	13	44
2019	Legal services	13	38	31	13	6	0	0	50	19	16
2019	Administration and operations	37	32	17	10	2	0	2	70	13	124
2019	Human resources	22	20	36	16	7	0	0	42	22	60
2019	Financial management	34	40	20	6	0	0	0	74	6	42
2019	Information management	25	26	28	8	13	0	0	51	21	23
2019	Information technology	17	37	28	6	5	2	4	58	12	58
2019	Data sciences	26	48	9	0	17	0	0	74	17	11
2019	Policy	17	40	25	15	4	0	0	56	18	188
2019	Project management	18	51	7	7	16	0	0	69	24	12
2019	Other services to the public	33	35	15	17	0	0	0	68	17	12
2019	None of the above	36	23	24	13	2	1	0	61	15	65
2018	Communications or public affairs	31	37	22	7	0	0	3	71	7	79
2018	Access to information and privacy	40	37	14	9	0	0	0	77	9	22
2018	Security	11	28	33	19	6	0	3	40	26	36
2018	Legal services	0	45	46	0	9	0	0	45	9	11
2018	Administration and operations	26	36	24	11	2	1	0	62	14	93
2018	Human resources	17	29	20	20	11	0	2	48	32	55
2018	Financial management	16	30	32	14	7	0	0	46	22	25
2018	Information management	24	24	24	15	13	0	0	49	28	26
2018	Information technology	6	48	28	9	6	3	0	55	16	31
2018	Policy	13	36	32	9	8	1	0	50	18	152
2018	Project management	7	50	19	17	8	0	0	57	24	13
2018	Other services to the public	52	26	17	0	5	0	0	78	5	13
2018	None of the above	22	31	30	10	4	0	2	55	15	48
2017	Communications or public affairs	36	30	25	5	0	0	4	69	5	71
2017	Access to information and privacy	62	31	3	0	4	0	0	93	4	25
2017	Security	25	16	25	10	23	0	0	42	33	39
2017	Legal services	21	29	22	28	0	0	0	50	28	12
2017	Administration and operations	29	35	23	7	5	0	1	65	12	117
2017	Human resources	20	22	30	24	5	0	0	42	29	56
2017	Financial management	22	27	21	8	15	3	3	52	25	32
2017	Information management	26	15	32	24	3	0	0	41	27	28
2017	Information technology	10	61	16	13	0	0	0	71	13	37
2017	Policy	17	43	21	14	5	0	0	60	20	160
2017	None of the above	23	33	20	15	6	0	3	58	21	71

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	34	0	12	0	0	6	87	13	14
2020	Communications or public affairs	45	25	20	6	4	0	0	70	10	88
2020	Access to information and privacy	37	33	15	15	0	0	0	70	15	25
2020	Security	36	36	12	10	3	0	3	74	13	38
2020	Administration and operations	41	26	17	12	3	0	1	68	15	121
2020	Human resources	39	41	9	6	5	0	0	80	11	64
2020	Financial management	53	17	19	8	0	0	2	72	9	42
2020	Information management	44	28	13	8	7	0	0	73	14	28
2020	Information technology	23	50	13	7	5	0	2	75	12	41
2020	Data sciences	54	21	19	3	3	0	0	75	7	28
2020	Policy	31	24	22	15	8	0	0	55	23	161
2020	Project management	35	21	34	10	0	0	0	57	10	10
2020	None of the above	34	19	22	10	14	0	2	54	24	56
2019	Client contact centre	42	24	17	11	7	0	0	66	17	12
2019	Communications or public affairs	47	30	16	5	2	0	0	77	7	103
2019	Access to information and privacy	60	24	9	3	5	0	0	84	7	31
2019	Security	24	38	23	7	6	0	2	64	13	43
2019	Legal services	18	47	24	6	6	0	0	65	12	17
2019	Administration and operations	46	26	18	6	2	0	2	73	8	124
2019	Human resources	24	31	22	17	7	0	0	55	23	60
2019	Financial management	33	34	23	11	0	0	0	66	11	43
2019	Information management	54	4	20	11	11	0	0	58	22	23
2019	Information technology	24	36	26	5	5	0	5	63	10	59
2019	Data sciences	26	48	9	0	17	0	0	74	17	11
2019	Policy	20	37	25	12	5	0	0	57	18	188
2019	Project management	34	34	9	14	9	0	0	67	24	12
2019	Other services to the public	54	24	0	15	7	0	0	78	22	12
2019	None of the above	35	26	18	15	4	1	0	62	19	65
2018	Communications or public affairs	37	43	12	3	1	0	3	83	5	79
2018	Access to information and privacy	73	23	5	0	0	0	0	95	0	22
2018	Security	27	19	32	10	11	0	0	46	22	36
2018	Legal services	16	23	39	8	8	0	7	42	17	13
2018	Administration and operations	43	35	13	6	3	1	0	78	9	92
2018	Human resources	30	33	20	13	4	0	0	63	17	54
2018	Financial management	16	45	16	15	7	0	0	61	23	25
2018	Information management	32	32	22	10	4	0	0	64	14	26
2018	Information technology	33	39	16	6	3	3	0	74	9	31
2018	Policy	21	38	21	13	7	0	0	60	20	152
2018	Project management	22	47	15	9	8	0	0	69	17	13
2018	Other services to the public	66	12	17	5	0	0	0	78	5	13
2018	None of the above	28	34	21	9	6	0	2	63	15	48
2017	Communications or public affairs	44	38	12	2	0	0	2	85	3	71
2017	Access to information and privacy	73	16	0	11	0	0	0	89	11	25
2017	Security	19	34	24	13	11	0	0	53	23	40
2017	Legal services	35	42	15	8	0	0	0	77	8	12
2017	Administration and operations	44	30	16	4	3	0	2	76	7	117
2017	Human resources	25	25	30	9	11	0	0	51	20	56
2017	Financial management	34	21	18	12	9	3	3	59	22	32
2017	Information management	29	25	21	14	7	0	4	56	22	28
2017	Information technology	31	39	24	3	3	0	0	70	5	37
2017	Policy	24	42	17	12	4	0	0	66	16	160
2017	None of the above	27	30	24	8	7	1	3	59	15	71

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	26	6	14	6	0	6	73	21	15
2020	Communications or public affairs	59	19	15	4	2	1	0	79	6	89
2020	Access to information and privacy	44	28	11	13	4	0	0	72	17	25
2020	Security	48	21	18	3	5	3	3	73	8	38
2020	Administration and operations	53	23	9	9	5	1	0	77	14	121
2020	Human resources	58	25	8	6	3	0	0	83	9	64
2020	Financial management	57	23	13	2	3	2	0	82	5	43
2020	Information management	54	33	3	7	0	0	3	90	7	28
2020	Information technology	43	26	13	9	5	0	3	72	15	40
2020	Data sciences	69	25	3	3	0	0	0	94	3	29
2020	Policy	43	31	15	7	4	0	0	74	11	160
2020	Project management	47	35	0	10	0	0	8	89	11	10
2020	None of the above	50	13	18	9	9	0	0	63	18	56
2019	Client contact centre	52	24	17	0	7	0	0	76	7	12
2019	Communications or public affairs	56	32	8	2	3	0	0	87	5	102
2019	Access to information and privacy	64	10	11	10	5	0	0	74	15	31
2019	Security	45	36	5	5	6	0	2	83	12	44
2019	Legal services	53	24	12	6	6	0	0	76	12	17
2019	Administration and operations	49	26	14	6	4	0	1	76	10	124
2019	Human resources	39	29	17	7	7	0	2	70	13	60
2019	Financial management	44	33	16	5	2	0	0	77	7	43
2019	Information management	57	8	16	8	7	0	6	68	15	23
2019	Information technology	46	26	15	5	3	0	5	76	8	59
2019	Data sciences	54	20	9	9	9	0	0	74	17	11
2019	Policy	46	29	17	6	1	0	0	76	7	187
2019	Project management	59	18	7	7	9	0	0	76	16	12
2019	Other services to the public	52	33	8	7	0	0	0	85	7	12
2019	None of the above	52	18	16	8	6	0	0	70	14	65

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	20	11	8	0	0	6	79	9	15
2020	Communications or public affairs	37	32	19	7	5	0	0	70	11	89
2020	Access to information and privacy	27	42	4	22	5	0	0	68	28	25
2020	Security	39	26	16	10	10	0	0	65	20	38
2020	Administration and operations	36	27	23	12	4	0	0	62	15	122
2020	Human resources	41	22	23	9	5	0	0	63	14	65
2020	Financial management	40	23	17	9	8	2	0	65	18	43
2020	Information management	37	37	15	11	0	0	0	74	11	28
2020	Information technology	38	43	6	2	5	0	5	86	8	41
2020	Data sciences	32	43	16	7	3	0	0	75	9	29
2020	Policy	24	29	25	16	6	0	0	53	22	161
2020	Project management	22	20	21	10	20	0	8	45	32	10
2020	None of the above	46	27	9	9	10	0	0	72	19	56

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	24	20	0	0	0	6	79	0	15
2020	Communications or public affairs	25	39	19	16	1	0	0	64	17	88
2020	Access to information and privacy	32	43	21	4	0	0	0	75	4	25
2020	Security	46	32	7	0	8	0	8	84	8	38
2020	Administration and operations	36	33	15	10	5	0	2	70	15	123
2020	Human resources	41	31	20	6	2	0	0	73	7	65
2020	Financial management	49	21	19	7	2	2	0	71	9	43
2020	Information management	46	30	20	3	0	0	0	77	3	28
2020	Information technology	37	41	9	8	2	0	2	80	10	41
2020	Data sciences	39	38	13	3	7	0	0	78	10	29
2020	Policy	27	33	23	12	4	0	0	61	16	161
2020	Project management	33	59	0	0	0	0	8	100	0	10
2020	None of the above	43	26	16	7	8	0	0	70	15	56
2019	Client contact centre	42	7	24	17	0	0	11	54	19	12
2019	Communications or public affairs	47	35	10	7	0	0	0	82	7	102
2019	Access to information and privacy	42	33	20	0	5	0	0	75	5	30
2019	Security	38	38	16	4	2	0	2	77	6	44
2019	Legal services	29	47	18	6	0	0	0	76	6	17
2019	Administration and operations	43	35	11	6	1	1	4	81	8	123
2019	Human resources	29	32	24	9	5	0	0	62	14	60
2019	Financial management	42	35	17	5	0	0	0	78	5	43
2019	Information management	44	34	18	4	0	0	0	79	4	23
2019	Information technology	50	22	16	3	5	0	4	75	8	59
2019	Data sciences	28	26	20	9	17	0	0	54	26	11
2019	Policy	34	39	17	8	2	0	0	73	10	188
2019	Project management	26	55	18	0	0	0	0	82	0	12
2019	Other services to the public	68	25	7	0	0	0	0	93	0	12
2019	None of the above	46	25	20	8	1	0	0	70	10	65
2018	Communications or public affairs	36	36	21	5	1	0	1	73	6	79
2018	Access to information and privacy	65	18	13	5	0	0	0	83	5	22
2018	Security	34	18	26	16	5	0	0	52	21	36
2018	Legal services	22	31	16	31	0	0	0	53	31	13
2018	Administration and operations	32	38	20	7	1	1	0	71	9	92
2018	Human resources	29	28	24	11	6	0	2	58	17	54
2018	Financial management	32	31	18	15	4	0	0	63	19	25
2018	Information management	41	33	8	18	0	0	0	74	18	25
2018	Information technology	31	49	6	6	3	3	0	83	10	30
2018	Policy	33	34	20	9	4	0	0	67	14	151
2018	Project management	25	60	0	8	8	0	0	84	16	13
2018	Other services to the public	82	13	0	5	0	0	0	95	5	13
2018	None of the above	41	26	26	5	0	0	2	69	5	47
2017	Communications or public affairs	37	41	18	2	0	0	1	79	3	71
2017	Access to information and privacy	56	33	7	0	4	0	0	89	4	25
2017	Security	26	27	33	14	0	0	0	52	14	40
2017	Legal services	30	22	49	0	0	0	0	51	0	12
2017	Administration and operations	42	36	14	3	2	0	2	79	6	116
2017	Human resources	25	47	11	9	5	2	2	74	15	56
2017	Financial management	36	31	18	6	3	0	6	71	9	32
2017	Information management	44	29	11	11	6	0	0	73	17	28
2017	Information technology	31	47	17	3	2	0	0	78	5	37
2017	Policy	36	33	21	7	2	1	1	70	9	159
2017	None of the above	42	24	17	7	5	1	4	69	12	71

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	14	20	0	0	0	11	78	0	15
2020	Communications or public affairs	54	31	8	6	0	1	0	86	6	87
2020	Access to information and privacy	42	35	11	7	4	0	0	78	11	25
2020	Security	53	25	10	5	3	0	5	82	8	38
2020	Administration and operations	57	25	9	6	1	0	2	84	7	121
2020	Human resources	51	34	7	4	3	0	0	86	7	65
2020	Financial management	66	19	6	3	5	0	0	85	8	42
2020	Information management	51	27	21	0	0	0	0	79	0	28
2020	Information technology	55	25	14	5	0	0	2	81	5	41
2020	Data sciences	55	29	13	3	0	0	0	84	3	28
2020	Policy	44	33	15	6	2	0	1	77	8	159
2020	Project management	32	49	10	10	0	0	0	81	10	10
2020	None of the above	45	27	11	8	7	2	0	73	15	56
2019	Client contact centre	55	17	7	11	0	0	11	81	12	12
2019	Communications or public affairs	46	33	14	4	4	0	0	78	8	102
2019	Access to information and privacy	78	16	6	0	0	0	0	94	0	31
2019	Security	42	28	23	0	4	0	2	72	5	44
2019	Legal services	53	12	18	6	12	0	0	65	18	17
2019	Administration and operations	61	18	11	4	3	0	2	81	7	124
2019	Human resources	67	20	9	0	3	0	0	87	3	60
2019	Financial management	69	25	4	0	0	2	0	96	0	43
2019	Information management	39	17	15	16	7	0	6	60	24	23
2019	Information technology	57	19	14	5	2	0	3	79	7	57
2019	Data sciences	39	26	0	35	0	0	0	65	35	11
2019	Policy	50	30	9	8	2	0	1	81	10	187
2019	Project management	70	23	7	0	0	0	0	93	0	12
2019	Other services to the public	61	24	15	0	0	0	0	85	0	12
2019	None of the above	58	21	14	4	2	0	0	80	6	65
2018	Communications or public affairs	41	33	14	6	6	0	0	74	12	79
2018	Access to information and privacy	79	17	0	4	0	0	0	96	4	22
2018	Security	38	30	17	8	7	0	0	68	15	36
2018	Legal services	62	14	16	0	8	0	0	77	8	13
2018	Administration and operations	47	20	20	4	3	1	4	71	8	92
2018	Human resources	70	19	8	2	2	0	0	89	3	55
2018	Financial management	36	32	19	9	4	0	0	68	12	25
2018	Information management	52	28	15	0	5	0	0	80	5	25
2018	Information technology	64	11	18	0	3	3	0	78	3	30
2018	Policy	41	26	16	10	7	0	1	67	18	152
2018	Project management	70	14	0	8	8	0	0	84	16	13
2018	Other services to the public	88	6	5	0	0	0	0	95	0	13
2018	None of the above	41	29	18	2	8	0	2	71	10	47
2017	Communications or public affairs	48	21	16	4	7	1	2	72	12	71
2017	Access to information and privacy	65	25	3	4	0	0	3	93	4	25
2017	Security	60	21	10	5	3	0	3	82	8	40
2017	Legal services	71	22	0	7	0	0	0	93	7	12
2017	Administration and operations	63	23	6	2	1	0	5	91	3	117
2017	Human resources	69	17	8	0	2	0	5	90	2	55
2017	Financial management	47	22	12	6	6	0	6	74	14	31
2017	Information management	54	7	28	3	4	0	4	64	7	28
2017	Information technology	63	29	5	0	0	0	3	95	0	37
2017	Policy	42	24	21	8	4	0	0	67	13	160
2017	None of the above	55	27	9	6	1	0	2	84	7	69

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	17	8	6	0	0	6	85	6	15
2020	Communications or public affairs	43	33	15	6	3	0	0	76	9	87
2020	Access to information and privacy	37	37	15	11	0	0	0	74	11	25
2020	Security	53	23	14	7	3	0	0	76	10	38
2020	Administration and operations	40	39	15	5	1	0	1	79	6	122
2020	Human resources	55	28	7	8	2	0	0	84	9	64
2020	Financial management	59	19	11	5	6	0	0	77	11	43
2020	Information management	45	36	13	3	0	0	3	83	3	28
2020	Information technology	51	30	9	7	0	0	2	83	7	41
2020	Data sciences	31	36	28	5	0	0	0	67	5	29
2020	Policy	17	39	28	10	5	0	0	56	15	161
2020	Project management	61	20	20	0	0	0	0	80	0	10
2020	None of the above	39	26	23	7	3	2	0	67	10	56

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	6	14	0	0	0	6	85	0	15
2020	Communications or public affairs	81	10	2	0	0	0	7	98	0	87
2020	Access to information and privacy	63	26	4	0	0	0	7	96	0	25
2020	Security	68	13	8	3	8	0	0	81	10	38
2020	Administration and operations	75	15	3	2	1	1	3	94	2	123
2020	Human resources	78	16	3	0	0	0	3	97	0	64
2020	Financial management	77	6	4	6	2	0	4	87	8	43
2020	Information management	81	16	0	0	0	0	3	100	0	28
2020	Information technology	83	10	2	0	0	0	5	98	0	41
2020	Data sciences	74	20	6	0	0	0	0	94	0	29
2020	Policy	73	12	6	1	1	1	7	93	1	160
2020	Project management	71	12	10	0	0	0	8	90	0	10
2020	None of the above	66	9	15	2	2	2	4	80	4	56
2019	Client contact centre	66	24	11	0	0	0	0	89	0	12
2019	Communications or public affairs	76	13	4	2	1	1	3	93	3	102
2019	Access to information and privacy	87	10	0	2	0	0	0	98	2	31
2019	Security	71	6	12	0	0	0	11	87	0	44
2019	Legal services	82	0	6	0	0	0	12	93	0	17
2019	Administration and operations	72	15	4	1	1	1	6	93	3	124
2019	Human resources	84	10	0	2	2	0	2	96	4	57
2019	Financial management	88	8	0	0	0	0	3	100	0	43
2019	Information management	60	13	20	0	0	0	6	78	0	23
2019	Information technology	72	17	3	0	2	0	6	95	2	59
2019	Data sciences	60	19	0	10	0	0	11	89	11	10
2019	Policy	81	9	3	1	0	0	5	95	1	187
2019	Project management	93	7	0	0	0	0	0	100	0	12
2019	Other services to the public	83	0	0	0	0	0	17	100	0	12
2019	None of the above	70	14	4	1	1	0	10	93	3	64
2018	Communications or public affairs	68	21	3	2	1	0	5	94	4	79
2018	Access to information and privacy	95	0	5	0	0	0	0	95	0	22
2018	Security	69	22	7	3	0	0	0	90	3	36
2018	Legal services	86	0	0	8	0	0	7	92	8	13
2018	Administration and operations	65	20	6	0	2	1	6	91	2	92
2018	Human resources	74	13	4	0	0	0	9	96	0	54
2018	Financial management	68	24	7	0	0	0	0	93	0	25
2018	Information management	72	7	11	4	0	0	7	84	4	26
2018	Information technology	73	11	9	0	3	3	0	87	3	30
2018	Policy	70	13	8	2	2	0	5	88	4	151
2018	Project management	84	0	0	8	8	0	0	84	16	13
2018	Other services to the public	78	6	10	5	0	0	0	84	5	13
2018	None of the above	77	9	9	2	0	0	4	89	2	48

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	0	20	0	0	0	6	79	0	15
2020	Communications or public affairs	79	9	1	1	1	0	8	96	3	88
2020	Access to information and privacy	87	9	0	0	0	0	4	100	0	25
2020	Security	84	5	5	4	3	0	0	89	6	38
2020	Administration and operations	83	7	1	4	2	1	2	92	7	122
2020	Human resources	86	5	3	0	0	1	5	97	0	64
2020	Financial management	86	7	2	3	2	0	0	93	5	42
2020	Information management	93	7	0	0	0	0	0	100	0	28
2020	Information technology	93	2	0	0	0	0	5	100	0	41
2020	Data sciences	86	7	3	0	4	0	0	93	4	28
2020	Policy	81	8	5	2	1	0	3	92	3	161
2020	Project management	68	14	0	10	0	8	0	89	11	10
2020	None of the above	69	9	10	5	5	2	0	80	10	56
2019	Client contact centre	44	34	11	11	0	0	0	79	11	12
2019	Communications or public affairs	81	10	4	3	1	1	0	92	4	104
2019	Access to information and privacy	87	6	4	0	0	3	0	96	0	31
2019	Security	66	15	9	4	0	2	4	86	5	44
2019	Legal services	71	0	12	6	12	0	0	71	18	17
2019	Administration and operations	71	11	7	3	4	1	3	85	8	123
2019	Human resources	77	8	8	2	2	0	3	88	3	60
2019	Financial management	81	0	8	4	3	0	3	84	8	42
2019	Information management	68	12	7	6	7	0	0	80	13	23
2019	Information technology	67	17	4	2	2	0	8	93	3	59
2019	Data sciences	74	0	9	17	0	0	0	74	17	11
2019	Policy	78	13	4	3	0	0	1	93	3	188
2019	Project management	84	0	16	0	0	0	0	84	0	12
2019	Other services to the public	72	7	0	0	0	0	21	100	0	12
2019	None of the above	68	14	10	1	7	0	0	82	8	62
2018	Communications or public affairs	84	7	2	3	0	1	2	94	4	79
2018	Access to information and privacy	100	0	0	0	0	0	0	100	0	22
2018	Security	74	8	12	0	6	0	0	82	6	36
2018	Legal services	78	0	8	8	0	0	7	83	8	13
2018	Administration and operations	77	9	5	3	1	1	4	90	4	92
2018	Human resources	82	16	0	0	0	0	2	100	0	55
2018	Financial management	84	0	4	12	0	0	0	84	12	25
2018	Information management	76	7	4	0	10	0	4	85	11	26
2018	Information technology	85	6	3	0	3	3	0	94	3	31
2018	Policy	78	11	3	1	1	1	4	95	2	151
2018	Project management	70	16	7	0	8	0	0	86	8	13
2018	Other services to the public	83	6	0	10	0	0	0	90	10	13
2018	None of the above	76	9	4	0	5	0	6	91	5	48
2017	Communications or public affairs	73	14	1	4	3	1	4	92	7	71
2017	Access to information and privacy	82	8	3	0	0	0	7	97	0	25
2017	Security	65	15	12	5	0	0	3	82	5	39
2017	Legal services	93	0	0	7	0	0	0	93	7	12
2017	Administration and operations	79	8	1	2	1	1	8	96	4	116
2017	Human resources	84	7	2	0	0	2	5	98	0	56
2017	Financial management	67	9	3	6	3	0	12	87	10	32
2017	Information management	75	7	3	0	7	0	7	89	8	28
2017	Information technology	84	2	8	3	0	0	3	89	3	37
2017	Policy	88	6	1	3	1	1	1	95	4	160
2017	None of the above	69	10	8	7	3	1	3	82	10	71

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	25	6	0	0	0	6	94	0	15
2020	Communications or public affairs	74	16	5	2	0	0	2	93	2	89
2020	Access to information and privacy	83	8	9	0	0	0	0	91	0	25
2020	Security	63	26	4	3	0	0	5	93	3	37
2020	Administration and operations	73	13	7	3	3	0	2	88	5	123
2020	Human resources	82	13	2	2	0	0	2	97	2	62
2020	Financial management	77	16	5	2	0	0	0	93	2	43
2020	Information management	87	13	0	0	0	0	0	100	0	28
2020	Information technology	79	13	2	3	0	0	2	95	3	41
2020	Data sciences	80	20	0	0	0	0	0	100	0	29
2020	Policy	74	17	6	1	1	0	1	92	1	159
2020	Project management	82	18	0	0	0	0	0	100	0	10
2020	None of the above	59	17	15	4	4	0	0	77	8	55
2019	Client contact centre	38	41	11	11	0	0	0	79	11	12
2019	Communications or public affairs	66	23	6	4	1	0	0	89	5	104
2019	Access to information and privacy	76	16	8	0	0	0	0	92	0	30
2019	Security	37	33	19	4	2	2	2	74	6	44
2019	Legal services	41	29	12	6	12	0	0	71	18	17
2019	Administration and operations	60	25	8	3	2	0	2	87	5	121
2019	Human resources	71	20	5	3	0	0	2	92	3	60
2019	Financial management	60	22	10	4	3	0	0	82	8	41
2019	Information management	59	23	15	0	4	0	0	81	4	23
2019	Information technology	59	22	9	3	2	0	5	85	5	59
2019	Data sciences	83	0	9	0	9	0	0	83	9	11
2019	Policy	54	32	8	5	0	0	0	87	5	187
2019	Project management	75	25	0	0	0	0	0	100	0	12
2019	Other services to the public	53	40	7	0	0	0	0	93	0	12
2019	None of the above	54	24	12	4	6	0	0	78	10	63
2018	Communications or public affairs	71	17	6	5	1	0	0	88	6	79
2018	Access to information and privacy	72	28	0	0	0	0	0	100	0	22
2018	Security	48	31	18	0	0	0	3	82	0	37
2018	Legal services	54	38	0	8	0	0	0	92	8	13
2018	Administration and operations	52	28	9	6	2	1	2	83	8	91
2018	Human resources	79	14	3	2	0	0	2	95	2	55
2018	Financial management	64	16	13	7	0	0	0	80	7	25
2018	Information management	47	20	26	7	0	0	0	67	7	26
2018	Information technology	65	13	12	4	3	3	0	80	8	31
2018	Policy	56	31	9	2	1	1	0	88	3	150
2018	Project management	49	36	0	8	8	0	0	84	16	13
2018	Other services to the public	77	6	17	0	0	0	0	83	0	13
2018	None of the above	61	20	11	3	0	0	5	85	3	48
2017	Communications or public affairs	68	20	4	1	1	1	4	93	3	71
2017	Access to information and privacy	73	18	6	0	0	0	4	94	0	25
2017	Security	52	21	20	5	0	0	3	74	5	40
2017	Legal services	57	36	0	7	0	0	0	93	7	12
2017	Administration and operations	65	21	6	3	1	0	3	89	4	117
2017	Human resources	73	13	7	3	2	0	2	87	5	55
2017	Financial management	55	28	9	0	0	0	9	90	0	32
2017	Information management	57	32	4	7	0	0	0	89	7	28
2017	Information technology	57	32	5	0	3	3	0	92	3	37
2017	Policy	72	21	6	1	0	0	1	93	1	160
2017	None of the above	58	21	16	3	0	0	3	81	3	70

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	6	25	0	0	0	6	73	0	15
2020	Communications or public affairs	78	15	3	2	1	0	1	93	3	88
2020	Access to information and privacy	63	18	11	8	0	0	0	81	8	25
2020	Security	66	10	13	6	5	0	0	76	11	38
2020	Administration and operations	74	10	8	3	3	1	0	85	7	123
2020	Human resources	77	15	2	5	2	0	0	92	6	65
2020	Financial management	81	7	7	2	2	0	0	89	4	43
2020	Information management	76	15	10	0	0	0	0	90	0	28
2020	Information technology	69	21	5	0	3	0	2	92	3	41
2020	Data sciences	70	17	3	3	3	0	4	90	6	29
2020	Policy	73	17	6	3	1	0	0	89	4	161
2020	Project management	72	18	0	0	10	0	0	90	10	10
2020	None of the above	53	28	4	5	11	0	0	81	15	55
2019	Client contact centre	55	17	7	21	0	0	0	72	21	12
2019	Communications or public affairs	63	25	7	6	0	0	0	88	6	103
2019	Access to information and privacy	73	16	11	0	0	0	0	89	0	30
2019	Security	57	18	7	2	14	0	2	77	16	42
2019	Legal services	65	6	12	0	18	0	0	71	18	17
2019	Administration and operations	70	14	6	4	4	0	2	86	8	122
2019	Human resources	57	23	8	7	3	0	2	81	10	60
2019	Financial management	72	11	4	4	6	0	3	85	10	42
2019	Information management	65	10	14	0	11	0	0	75	11	22
2019	Information technology	65	16	11	0	3	0	5	85	3	59
2019	Data sciences	71	9	11	0	9	0	0	80	9	11
2019	Policy	62	23	8	5	2	0	0	85	7	188
2019	Project management	59	16	9	7	9	0	0	74	16	12
2019	Other services to the public	68	25	0	7	0	0	0	93	7	12
2019	None of the above	63	17	10	4	7	0	0	80	10	63
2018	Communications or public affairs	75	17	5	4	0	0	0	92	4	79
2018	Access to information and privacy	86	9	5	0	0	0	0	95	0	22
2018	Security	59	17	12	5	4	0	3	79	9	37
2018	Legal services	38	39	16	8	0	0	0	77	8	13
2018	Administration and operations	64	19	6	5	2	1	3	87	7	92
2018	Human resources	67	11	9	8	4	0	2	80	11	55
2018	Financial management	68	18	4	4	0	4	4	92	4	25
2018	Information management	62	14	10	9	5	0	0	76	14	26
2018	Information technology	75	10	6	0	6	3	0	88	6	32
2018	Policy	61	20	12	4	2	1	0	82	6	149
2018	Project management	92	0	8	0	0	0	0	92	0	12
2018	Other services to the public	88	12	0	0	0	0	0	100	0	13
2018	None of the above	53	17	20	0	5	0	5	73	5	48
2017	Communications or public affairs	72	15	4	2	4	1	1	90	6	71
2017	Access to information and privacy	87	10	3	0	0	0	0	97	0	25
2017	Security	57	10	14	7	9	0	3	69	16	39
2017	Legal services	77	8	8	7	0	0	0	85	7	12
2017	Administration and operations	76	13	6	2	0	0	3	92	2	117
2017	Human resources	68	7	8	7	7	0	2	77	14	56
2017	Financial management	59	15	3	6	8	0	9	81	16	32
2017	Information management	61	21	3	4	7	0	4	86	11	28
2017	Information technology	65	19	8	5	3	0	0	84	8	37
2017	Policy	69	18	5	7	1	0	1	87	7	160
2017	None of the above	58	13	15	6	5	0	3	74	11	71

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	6	6	0	0	0	32	92	0	15
2020	Communications or public affairs	69	11	2	0	1	0	18	96	1	89
2020	Access to information and privacy	65	11	0	5	0	0	19	93	7	25
2020	Security	79	5	6	0	0	0	10	93	0	38
2020	Administration and operations	65	6	3	2	1	0	22	92	4	122
2020	Human resources	71	11	3	2	0	0	14	95	2	65
2020	Financial management	75	12	3	4	0	0	5	92	4	43
2020	Information management	74	7	0	0	0	0	20	100	0	28
2020	Information technology	72	16	0	0	0	0	12	100	0	41
2020	Data sciences	75	0	7	0	0	0	19	92	0	29
2020	Policy	64	6	1	1	1	0	28	97	2	161
2020	Project management	80	10	0	0	0	0	10	100	0	10
2020	None of the above	51	9	5	3	0	0	32	88	5	56
2019	Client contact centre	38	31	11	0	0	0	21	87	0	12
2019	Communications or public affairs	62	8	4	2	0	0	24	93	2	102
2019	Access to information and privacy	67	3	5	0	0	0	25	94	0	31
2019	Security	61	5	7	2	2	0	22	85	6	43
2019	Legal services	35	0	12	0	0	0	53	75	0	17
2019	Administration and operations	65	11	4	2	0	0	18	92	3	122
2019	Human resources	62	17	2	0	0	0	20	98	0	60
2019	Financial management	64	6	2	8	6	0	13	82	16	42
2019	Information management	58	10	7	0	0	0	25	90	0	23
2019	Information technology	64	12	0	0	0	0	24	100	0	58
2019	Data sciences	74	0	0	0	0	0	26	100	0	11
2019	Policy	52	13	2	1	0	1	31	96	1	187
2019	Project management	41	16	0	0	0	7	36	100	0	12
2019	Other services to the public	48	7	0	8	0	0	36	87	13	12
2019	None of the above	63	10	9	0	0	0	18	89	0	62
2018	Communications or public affairs	54	8	3	2	0	0	32	92	3	78
2018	Access to information and privacy	83	8	0	0	0	0	9	100	0	22
2018	Security	53	12	9	6	0	0	20	82	7	36
2018	Legal services	69	16	0	0	0	0	16	100	0	13
2018	Administration and operations	57	12	2	3	1	1	23	91	6	91
2018	Human resources	61	13	2	0	0	0	25	98	0	54
2018	Financial management	43	18	7	3	4	0	25	81	10	25
2018	Information management	47	0	3	10	0	0	40	79	16	26
2018	Information technology	61	13	3	0	0	3	20	96	0	31
2018	Policy	45	16	4	1	1	1	33	91	2	147
2018	Project management	48	6	8	0	0	0	39	87	0	13
2018	Other services to the public	75	0	0	0	0	0	25	100	0	12
2018	None of the above	40	14	7	2	2	2	33	84	5	48
2017	Communications or public affairs	65	9	1	3	1	1	20	94	5	71
2017	Access to information and privacy	68	10	0	0	0	0	22	100	0	25
2017	Security	63	10	7	8	0	0	12	83	9	40
2017	Legal services	53	20	7	7	0	0	14	84	8	12
2017	Administration and operations	60	7	2	2	2	0	27	92	4	117
2017	Human resources	56	3	7	0	2	0	32	87	3	56
2017	Financial management	55	12	12	0	0	0	20	85	0	32
2017	Information management	40	16	0	0	0	0	44	100	0	28
2017	Information technology	65	16	8	0	0	3	9	91	0	37
2017	Policy	53	10	1	1	0	0	35	97	1	160
2017	None of the above	49	11	13	0	0	0	27	83	0	71

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	14	6	0	0	0	6	94	0	15
2020	Communications or public affairs	77	17	2	2	0	0	2	95	2	89
2020	Access to information and privacy	53	24	19	4	0	0	0	77	4	25
2020	Security	71	16	5	0	2	0	5	92	2	38
2020	Administration and operations	78	14	7	0	0	0	2	93	0	123
2020	Human resources	75	11	6	0	0	0	8	93	0	65
2020	Financial management	79	13	4	0	0	0	3	96	0	43
2020	Information management	73	20	3	0	3	0	0	93	3	28
2020	Information technology	80	10	7	0	0	0	2	93	0	41
2020	Data sciences	93	4	0	0	0	3	0	100	0	29
2020	Policy	73	17	5	2	1	1	2	92	3	162
2020	Project management	73	19	8	0	0	0	0	92	0	10
2020	None of the above	62	19	10	2	5	0	2	83	6	56
2019	Client contact centre	66	24	11	0	0	0	0	89	0	12
2019	Communications or public affairs	80	11	4	2	0	0	4	94	2	103
2019	Access to information and privacy	54	24	12	0	0	0	10	86	0	31
2019	Security	61	23	4	5	0	0	7	90	5	44
2019	Legal services	82	6	12	0	0	0	0	88	0	17
2019	Administration and operations	80	12	6	1	0	0	2	93	1	119
2019	Human resources	76	11	7	3	0	0	3	90	3	60
2019	Financial management	78	11	6	2	0	0	3	92	2	42
2019	Information management	85	8	4	0	0	0	4	96	0	23
2019	Information technology	66	15	6	0	0	0	13	94	0	59
2019	Data sciences	74	9	9	0	9	0	0	83	9	11
2019	Policy	56	27	10	2	1	0	4	87	3	187
2019	Project management	83	17	0	0	0	0	0	100	0	12
2019	Other services to the public	87	0	0	0	0	0	13	100	0	12
2019	None of the above	81	11	5	0	4	0	0	92	4	63
2018	Communications or public affairs	70	16	7	3	1	0	3	89	4	79
2018	Access to information and privacy	68	32	0	0	0	0	0	100	0	22
2018	Security	70	16	9	0	0	0	5	91	0	36
2018	Legal services	47	39	7	8	0	0	0	86	8	13
2018	Administration and operations	60	22	5	1	1	2	9	92	2	92
2018	Human resources	80	13	5	0	0	0	2	95	0	55
2018	Financial management	72	21	0	0	0	0	7	100	0	25
2018	Information management	61	18	11	3	0	0	7	85	3	26
2018	Information technology	64	20	7	0	3	3	3	89	3	32
2018	Policy	58	28	9	1	2	1	1	87	3	147
2018	Project management	38	22	22	0	10	0	8	65	11	13
2018	Other services to the public	87	7	0	0	0	0	6	100	0	12
2018	None of the above	63	21	6	2	0	0	8	91	2	48
2017	Communications or public affairs	76	8	6	1	0	1	8	92	1	70
2017	Access to information and privacy	67	19	10	0	4	0	0	86	4	25
2017	Security	61	10	19	2	0	0	7	77	2	40
2017	Legal services	59	27	7	7	0	0	0	86	7	12
2017	Administration and operations	76	15	4	0	0	0	5	96	0	117
2017	Human resources	73	15	2	0	0	0	11	98	0	56
2017	Financial management	67	18	0	3	3	0	9	93	7	32
2017	Information management	83	3	0	0	3	0	11	96	4	28
2017	Information technology	69	19	3	0	0	0	9	97	0	35
2017	Policy	67	18	10	3	0	0	2	87	3	160
2017	None of the above	70	12	7	3	0	0	9	90	3	71

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	6	14	6	0	0	11	78	6	15
2020	Communications or public affairs	79	8	6	2	1	0	5	91	3	89
2020	Access to information and privacy	83	17	0	0	0	0	0	100	0	25
2020	Security	70	12	7	6	3	0	3	84	9	38
2020	Administration and operations	70	13	5	5	3	1	2	86	8	123
2020	Human resources	80	9	3	2	3	2	2	92	5	65
2020	Financial management	65	19	2	5	8	0	0	84	14	42
2020	Information management	46	37	12	5	0	0	0	83	5	28
2020	Information technology	80	10	5	0	2	0	2	93	3	41
2020	Data sciences	48	10	18	12	13	0	0	58	25	29
2020	Policy	78	12	2	2	1	1	4	95	3	162
2020	Project management	76	0	0	0	24	0	0	76	24	10
2020	None of the above	74	10	2	3	9	2	0	86	12	54
2019	Client contact centre	38	0	31	11	11	0	11	42	24	12
2019	Communications or public affairs	77	6	6	6	3	0	1	84	10	103
2019	Access to information and privacy	80	7	0	6	3	0	4	91	9	31
2019	Security	71	8	11	2	0	2	7	86	2	44
2019	Legal services	71	18	0	0	6	0	6	94	6	17
2019	Administration and operations	71	14	2	5	4	0	4	88	10	120
2019	Human resources	79	7	6	2	3	0	3	88	5	59
2019	Financial management	67	15	7	6	6	0	0	82	11	42
2019	Information management	58	11	21	6	4	0	0	69	10	23
2019	Information technology	68	16	3	2	8	0	3	87	10	59
2019	Data sciences	55	9	10	9	17	0	0	63	26	11
2019	Policy	82	8	4	2	2	0	1	92	4	188
2019	Project management	75	9	7	0	9	0	0	84	9	12
2019	Other services to the public	77	15	0	8	0	0	0	92	8	12
2019	None of the above	66	12	16	1	4	0	0	79	6	63
2018	Communications or public affairs	81	2	3	2	6	0	6	88	8	79
2018	Access to information and privacy	96	4	0	0	0	0	0	100	0	22
2018	Security	69	19	10	0	0	0	3	90	0	37
2018	Legal services	84	8	8	0	0	0	0	92	0	13
2018	Administration and operations	72	12	4	4	3	1	3	88	8	90
2018	Human resources	81	10	2	2	3	0	2	93	5	55
2018	Financial management	80	13	0	3	0	0	4	97	3	25
2018	Information management	51	13	14	4	6	0	12	73	11	26
2018	Information technology	80	3	3	4	3	3	3	89	8	32
2018	Policy	80	10	3	3	2	0	2	91	6	150
2018	Project management	51	13	13	7	8	0	8	70	16	13
2018	Other services to the public	59	6	0	22	6	5	0	70	30	13
2018	None of the above	69	13	4	2	3	0	8	90	5	48
2017	Communications or public affairs	67	12	9	4	4	1	4	83	8	71
2017	Access to information and privacy	65	6	11	11	0	0	7	76	12	25
2017	Security	62	16	17	0	0	0	5	82	0	40
2017	Legal services	85	0	0	15	0	0	0	85	15	12
2017	Administration and operations	69	16	7	2	2	0	4	88	4	117
2017	Human resources	82	6	3	4	0	0	5	92	4	56
2017	Financial management	61	6	12	9	3	0	9	74	13	32
2017	Information management	46	7	17	7	3	0	18	65	13	28
2017	Information technology	80	11	3	0	0	6	0	97	0	37
2017	Policy	83	10	1	2	2	0	2	94	5	160
2017	None of the above	69	13	5	3	0	3	7	91	3	71

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	20	6	6	0	6	6	87	6	15
2020	Communications or public affairs	52	25	15	2	4	0	2	79	6	88
2020	Access to information and privacy	27	44	19	4	7	0	0	70	11	25
2020	Security	58	24	12	0	2	0	3	85	3	38
2020	Administration and operations	50	33	8	7	0	1	1	85	7	123
2020	Human resources	57	26	14	3	0	0	0	83	3	65
2020	Financial management	57	26	12	4	0	0	0	83	4	43
2020	Information management	41	46	13	0	0	0	0	87	0	28
2020	Information technology	54	30	9	2	0	2	2	88	2	41
2020	Data sciences	63	22	13	3	0	0	0	85	3	29
2020	Policy	56	22	15	4	1	0	2	79	5	161
2020	Project management	61	20	10	10	0	0	0	81	10	10
2020	None of the above	49	20	18	5	6	2	0	71	11	56
2019	Client contact centre	48	17	0	24	0	0	11	73	27	12
2019	Communications or public affairs	59	25	15	1	0	0	0	84	1	104
2019	Access to information and privacy	56	25	16	0	0	0	3	84	0	31
2019	Security	54	36	6	2	0	0	2	92	2	44
2019	Legal services	76	12	0	0	6	0	6	94	6	17
2019	Administration and operations	53	31	10	2	1	0	2	86	3	122
2019	Human resources	58	25	10	3	2	0	2	85	5	60
2019	Financial management	65	17	10	4	3	0	0	82	8	42
2019	Information management	37	44	4	4	6	0	6	86	10	23
2019	Information technology	59	18	13	4	2	0	5	81	6	59
2019	Data sciences	48	26	9	17	0	0	0	74	17	11
2019	Policy	60	25	8	3	3	0	1	86	5	187
2019	Project management	50	25	16	9	0	0	0	75	9	12
2019	Other services to the public	85	0	7	8	0	0	0	85	8	12
2019	None of the above	58	24	14	4	0	0	0	82	4	63
2018	Communications or public affairs	58	27	10	3	0	0	1	86	3	79
2018	Access to information and privacy	54	33	9	5	0	0	0	86	5	22
2018	Security	38	39	17	3	0	0	3	79	3	37
2018	Legal services	53	23	16	0	8	0	0	77	8	13
2018	Administration and operations	51	26	12	5	2	1	3	80	8	91
2018	Human resources	56	27	13	2	2	0	0	83	4	55
2018	Financial management	48	36	3	9	0	0	4	87	9	25
2018	Information management	65	16	13	0	3	0	3	83	3	26
2018	Information technology	52	27	12	0	3	3	3	84	3	32
2018	Policy	54	25	16	3	1	0	1	80	4	150
2018	Project management	45	40	7	0	0	0	8	93	0	13
2018	Other services to the public	76	13	5	5	0	0	0	89	5	13
2018	None of the above	50	32	9	2	1	0	5	87	3	48
2017	Communications or public affairs	59	25	6	5	1	1	2	87	6	71
2017	Access to information and privacy	54	22	9	8	0	0	7	81	9	25
2017	Security	62	14	20	0	0	0	5	79	0	40
2017	Legal services	68	25	0	7	0	0	0	93	7	11
2017	Administration and operations	58	21	13	4	1	2	1	82	5	117
2017	Human resources	53	22	14	9	0	0	2	76	9	56
2017	Financial management	33	38	17	0	3	0	9	78	3	32
2017	Information management	42	28	14	8	3	0	4	73	12	28
2017	Information technology	66	24	5	3	2	0	0	90	5	37
2017	Policy	60	28	6	4	1	0	2	90	4	159
2017	None of the above	60	22	13	0	0	0	4	86	0	71

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	34	14	6	0	0	6	79	6	15
2020	Communications or public affairs	36	42	15	2	2	2	0	80	5	88
2020	Access to information and privacy	16	26	28	7	23	0	0	42	30	25
2020	Security	26	48	15	3	5	0	3	76	8	37
2020	Administration and operations	31	43	17	7	1	1	0	75	8	123
2020	Human resources	33	50	11	4	1	0	0	83	6	65
2020	Financial management	38	40	14	4	5	0	0	77	9	43
2020	Information management	22	55	20	3	0	0	0	77	3	28
2020	Information technology	30	33	24	10	0	0	2	65	11	41
2020	Data sciences	50	37	10	3	0	0	0	87	3	29
2020	Policy	25	40	29	5	2	0	0	65	7	162
2020	Project management	41	21	18	10	10	0	0	63	19	10
2020	None of the above	34	26	21	11	6	2	0	61	17	55

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	38	29	11	0	0	6	58	12	15
2020	Communications or public affairs	13	25	33	26	2	1	0	39	28	89
2020	Access to information and privacy	10	13	38	32	7	0	0	23	39	25
2020	Security	21	36	29	7	7	0	0	57	15	38
2020	Administration and operations	15	30	34	17	3	1	0	45	20	122
2020	Human resources	19	31	42	7	1	0	0	50	9	65
2020	Financial management	22	33	27	15	2	0	0	55	17	43
2020	Information management	19	55	23	3	0	0	0	74	3	28
2020	Information technology	3	28	48	15	3	0	3	32	18	39
2020	Data sciences	18	35	37	7	4	0	0	53	10	29
2020	Policy	8	24	41	18	9	0	0	32	27	161
2020	Project management	10	24	55	0	12	0	0	34	12	10
2020	None of the above	9	31	32	20	8	0	0	40	28	56
2019	Client contact centre	28	13	41	17	0	0	0	42	17	12
2019	Communications or public affairs	21	35	36	8	0	0	0	56	8	104
2019	Access to information and privacy	34	39	20	7	0	0	0	73	7	31
2019	Security	21	36	28	11	2	0	2	57	14	44
2019	Legal services	6	18	59	18	0	0	0	24	18	17
2019	Administration and operations	19	33	39	7	2	0	0	52	9	123
2019	Human resources	17	30	34	14	5	0	0	47	18	60
2019	Financial management	15	50	24	12	0	0	0	64	12	43
2019	Information management	24	33	15	21	7	0	0	57	28	23
2019	Information technology	16	48	28	4	3	0	2	64	7	59
2019	Data sciences	10	37	35	17	0	0	0	48	17	11
2019	Policy	7	36	41	12	4	0	0	43	16	188
2019	Project management	24	18	25	23	9	0	0	43	32	12
2019	Other services to the public	29	22	40	8	0	0	0	52	8	12
2019	None of the above	12	28	42	13	5	0	0	40	18	65
2018	Communications or public affairs	15	45	25	14	1	0	0	60	15	79
2018	Access to information and privacy	8	46	26	15	5	0	0	55	19	22
2018	Security	5	33	35	12	15	0	0	38	27	36
2018	Legal services	0	23	53	16	8	0	0	23	23	13
2018	Administration and operations	17	32	32	9	7	1	1	51	16	93
2018	Human resources	13	30	41	11	4	0	0	44	16	52
2018	Financial management	14	24	27	11	24	0	0	38	34	25
2018	Information management	10	29	42	14	5	0	0	40	19	26
2018	Information technology	15	34	30	15	6	0	0	49	21	32
2018	Policy	6	23	45	17	8	0	0	29	26	152
2018	Project management	7	31	39	16	8	0	0	38	24	13
2018	Other services to the public	35	29	36	0	0	0	0	64	0	12
2018	None of the above	14	21	45	12	8	0	0	35	20	48
2017	Communications or public affairs	9	45	33	11	2	0	0	54	14	71
2017	Access to information and privacy	30	43	24	4	0	0	0	73	4	25
2017	Security	5	24	40	22	9	0	0	29	32	40
2017	Legal services	7	21	36	28	8	0	0	28	36	12
2017	Administration and operations	24	25	35	11	5	0	0	49	16	117
2017	Human resources	7	26	34	24	7	0	2	34	31	55
2017	Financial management	9	27	34	9	21	0	0	36	30	32
2017	Information management	8	37	42	7	3	0	3	46	11	28
2017	Information technology	14	29	34	20	3	0	0	43	23	37
2017	Policy	3	33	40	17	6	0	0	36	23	159
2017	None of the above	6	26	47	11	9	0	1	32	20	71

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	6	41	31	9	0	6	43	13	14
2020	Communications or public affairs	10	29	38	16	7	0	0	23	39	89
2020	Access to information and privacy	11	39	31	18	0	0	0	18	50	25
2020	Security	8	24	27	28	10	0	3	39	33	38
2020	Administration and operations	8	20	34	28	10	0	0	38	28	123
2020	Human resources	7	18	43	21	12	0	0	32	25	65
2020	Financial management	14	10	44	21	11	0	0	31	25	43
2020	Information management	0	10	44	22	24	0	0	46	10	28
2020	Information technology	10	20	46	17	7	0	0	24	30	41
2020	Data sciences	10	22	27	36	5	0	0	41	31	29
2020	Policy	16	20	46	16	2	0	0	18	36	162
2020	None of the above	23	19	39	11	5	0	2	17	43	56
2019	Client contact centre	0	17	48	28	0	0	7	30	19	12
2019	Communications or public affairs	3	16	42	25	14	0	0	39	19	102
2019	Access to information and privacy	3	13	34	41	9	0	0	50	16	31
2019	Security	5	28	32	25	8	0	2	34	33	43
2019	Legal services	6	35	41	18	0	0	0	18	41	17
2019	Administration and operations	5	15	39	29	11	0	0	41	20	123
2019	Human resources	9	24	43	15	9	0	0	24	33	59
2019	Financial management	2	17	37	29	15	0	0	44	19	43
2019	Information management	11	27	38	19	6	0	0	25	38	23
2019	Information technology	5	9	45	23	16	0	2	40	14	59
2019	Data sciences	9	26	20	45	0	0	0	45	35	11
2019	Policy	10	20	47	18	5	0	0	23	30	188
2019	Project management	0	33	34	18	16	0	0	34	33	12
2019	Other services to the public	0	8	63	15	13	0	0	28	8	12
2019	None of the above	8	29	27	32	4	0	0	37	37	64
2018	Communications or public affairs	5	15	36	32	12	0	0	44	20	75
2018	Access to information and privacy	5	20	57	10	9	0	0	18	25	21
2018	Security	21	11	38	30	0	0	0	30	32	37
2018	Legal services	0	38	62	0	0	0	0	0	38	13
2018	Administration and operations	8	19	41	21	11	0	0	32	27	88
2018	Human resources	10	26	33	18	13	0	0	31	36	54
2018	Financial management	11	28	19	32	9	0	0	41	40	24
2018	Information management	14	34	24	14	14	0	0	28	48	26
2018	Information technology	3	22	36	27	12	0	0	39	25	32
2018	Policy	14	24	42	17	4	0	0	20	38	150
2018	Project management	16	28	33	17	7	0	0	23	44	13
2018	Other services to the public	6	25	23	29	18	0	0	47	31	12
2018	None of the above	8	19	40	17	14	0	2	32	27	47
2017	Communications or public affairs	0	23	41	23	13	0	0	36	23	71
2017	Access to information and privacy	0	7	47	33	13	0	0	46	7	25
2017	Security	7	21	55	12	5	0	0	17	28	40
2017	Legal services	8	34	36	23	0	0	0	23	42	12
2017	Administration and operations	3	23	37	26	11	0	1	36	26	117
2017	Human resources	13	23	36	16	11	0	2	27	36	56
2017	Financial management	6	21	36	28	9	0	0	37	27	32
2017	Information management	3	24	47	11	11	4	0	23	28	28
2017	Information technology	3	26	27	22	20	0	3	43	30	36
2017	Policy	8	28	42	19	4	0	0	22	36	160
2017	None of the above	6	21	41	24	9	0	0	32	26	70

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	26	21	6	0	0	6	72	6	15
2020	Communications or public affairs	49	31	8	7	2	3	0	82	10	89
2020	Access to information and privacy	29	45	15	11	0	0	0	74	11	25
2020	Security	36	42	11	5	5	0	0	79	10	37
2020	Administration and operations	42	36	16	2	2	2	0	80	4	122
2020	Human resources	52	39	6	2	2	0	0	91	3	65
2020	Financial management	62	27	7	2	0	2	0	90	2	43
2020	Information management	39	40	15	0	0	5	0	84	0	27
2020	Information technology	46	35	14	2	0	2	0	83	2	41
2020	Data sciences	50	29	11	3	3	3	0	82	7	28
2020	Policy	23	39	16	12	5	5	0	65	18	162
2020	Project management	59	14	10	0	10	8	0	79	11	10
2020	None of the above	34	40	10	3	13	0	0	74	16	56
2019	Client contact centre	28	38	13	21	0	0	0	66	21	12
2019	Communications or public affairs	53	37	6	2	1	1	0	91	3	104
2019	Access to information and privacy	37	41	16	3	0	3	0	81	3	31
2019	Security	40	48	9	4	0	0	0	87	4	45
2019	Legal services	47	29	12	12	0	0	0	76	12	17
2019	Administration and operations	40	34	13	7	5	2	0	76	12	124
2019	Human resources	48	39	8	2	2	2	0	88	3	60
2019	Financial management	44	39	12	2	0	2	0	85	2	43
2019	Information management	45	33	18	0	0	4	0	81	0	23
2019	Information technology	40	36	16	4	2	3	0	78	6	59
2019	Data sciences	35	37	20	9	0	0	0	71	9	11
2019	Policy	32	46	12	5	3	1	0	79	9	188
2019	Project management	27	39	8	16	0	10	0	74	18	11
2019	Other services to the public	52	25	15	0	0	8	0	84	0	12
2019	None of the above	33	23	25	5	9	4	2	59	14	65
2018	Communications or public affairs	48	35	11	3	1	1	0	84	5	79
2018	Access to information and privacy	62	38	0	0	0	0	0	100	0	22
2018	Security	43	32	16	2	5	3	0	77	7	37
2018	Legal services	53	16	16	8	0	8	0	75	8	13
2018	Administration and operations	37	47	9	4	1	2	0	85	5	93
2018	Human resources	54	31	7	8	0	0	0	85	8	55
2018	Financial management	36	41	24	0	0	0	0	76	0	25
2018	Information management	27	60	13	0	0	0	0	87	0	26
2018	Information technology	32	44	16	3	0	4	0	80	3	32
2018	Policy	29	48	8	11	2	2	0	79	12	151
2018	Project management	33	45	16	7	0	0	0	78	7	13
2018	Other services to the public	50	29	5	10	5	0	0	79	16	13
2018	None of the above	28	46	14	5	2	2	3	77	8	48
2017	Communications or public affairs	20	42	27	6	1	2	0	64	8	70
2017	Access to information and privacy	58	31	7	0	4	0	0	89	4	25
2017	Security	25	45	20	4	5	0	0	70	10	39
2017	Legal services	55	29	0	8	8	0	0	84	16	12
2017	Administration and operations	42	38	11	5	3	0	1	81	8	117
2017	Human resources	41	48	5	2	2	2	0	91	3	56
2017	Financial management	18	49	12	3	6	9	3	76	10	32
2017	Information management	33	31	22	7	0	7	0	69	8	28
2017	Information technology	18	59	8	8	2	5	0	81	11	37
2017	Policy	27	58	6	5	2	3	0	87	7	160
2017	None of the above	24	40	19	7	6	4	0	66	13	71

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	25	21	0	0	0	6	78	0	15
2020	Communications or public affairs	44	23	13	14	2	4	0	70	17	88
2020	Access to information and privacy	26	25	27	17	4	0	0	52	21	24
2020	Security	45	34	8	5	7	0	0	79	13	38
2020	Administration and operations	44	31	13	7	2	4	0	78	9	122
2020	Human resources	49	32	9	5	0	5	0	85	5	64
2020	Financial management	59	30	6	2	0	2	0	92	2	43
2020	Information management	60	24	8	4	0	4	0	88	4	28
2020	Information technology	38	36	11	10	3	2	0	75	14	41
2020	Data sciences	52	26	13	3	3	0	3	80	6	29
2020	Policy	22	34	15	16	10	3	0	57	27	162
2020	Project management	49	24	0	10	10	8	0	79	21	10
2020	None of the above	29	37	8	10	9	6	0	71	21	56

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	25	21	0	0	6	6	76	0	15
2020	Communications or public affairs	56	24	6	12	1	1	0	81	14	89
2020	Access to information and privacy	36	40	0	24	0	0	0	76	24	25
2020	Security	46	30	6	13	5	0	0	76	18	38
2020	Administration and operations	42	25	18	7	6	2	1	69	13	123
2020	Human resources	54	26	4	12	3	0	0	80	15	65
2020	Financial management	48	21	13	9	5	3	0	71	15	43
2020	Information management	64	21	7	8	0	0	0	85	8	28
2020	Information technology	32	30	10	5	16	7	0	66	23	41
2020	Data sciences	49	34	10	3	3	0	0	84	6	29
2020	Policy	32	30	13	16	8	1	0	63	24	161
2020	Project management	59	0	14	10	18	0	0	59	28	10
2020	None of the above	34	23	13	17	12	2	0	58	30	56

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	25	20	0	0	0	6	78	0	15
2020	Communications or public affairs	65	19	5	7	2	2	0	86	8	89
2020	Access to information and privacy	45	34	17	4	0	0	0	80	4	25
2020	Security	65	20	3	2	5	3	3	89	8	38
2020	Administration and operations	53	26	8	6	3	4	1	82	9	120
2020	Human resources	70	19	9	2	0	0	0	89	2	63
2020	Financial management	63	17	12	0	5	3	0	82	5	43
2020	Information management	74	16	7	0	0	4	0	93	0	28
2020	Information technology	50	21	10	6	9	5	0	74	15	40
2020	Data sciences	63	18	9	3	0	4	3	87	4	29
2020	Policy	42	28	20	2	3	3	0	73	6	160
2020	Project management	59	18	14	0	10	0	0	76	10	10
2020	None of the above	41	25	12	9	5	5	2	71	16	56

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	31	21	0	0	0	6	78	0	15
2020	Communications or public affairs	49	25	11	10	4	2	0	75	14	89
2020	Access to information and privacy	23	38	24	7	7	0	0	61	15	25
2020	Security	46	34	10	2	8	0	0	80	10	38
2020	Administration and operations	41	30	14	9	4	2	0	72	14	122
2020	Human resources	53	35	5	6	2	0	0	88	8	65
2020	Financial management	53	35	10	0	2	0	0	88	2	43
2020	Information management	69	21	3	7	0	0	0	90	7	28
2020	Information technology	37	29	14	5	11	2	0	68	17	41
2020	Data sciences	63	16	11	3	0	3	3	85	4	29
2020	Policy	24	35	18	15	6	2	0	60	22	162
2020	Project management	49	14	19	0	10	8	0	68	11	10
2020	None of the above	25	33	17	11	13	0	0	58	24	56
2019	Client contact centre	31	31	28	11	0	0	0	62	11	12
2019	Communications or public affairs	45	37	9	6	1	1	0	83	8	104
2019	Access to information and privacy	45	34	11	6	0	5	0	82	6	31
2019	Security	23	42	19	8	4	4	0	68	13	45
2019	Legal services	29	24	18	18	12	0	0	53	29	17
2019	Administration and operations	42	25	21	6	7	0	0	67	12	124
2019	Human resources	34	43	8	9	3	3	0	79	12	60
2019	Financial management	33	45	19	2	0	0	0	79	2	43
2019	Information management	42	33	14	4	7	0	0	74	11	23
2019	Information technology	29	32	23	8	3	5	0	64	12	59
2019	Data sciences	35	37	20	9	0	0	0	71	9	11
2019	Policy	18	46	16	14	4	1	0	65	18	188
2019	Project management	17	25	7	32	0	18	0	52	39	12
2019	Other services to the public	45	25	14	8	0	8	0	76	9	12
2019	None of the above	29	27	19	9	13	4	0	58	22	65
2018	Communications or public affairs	42	37	13	7	0	1	0	80	7	79
2018	Access to information and privacy	57	38	0	5	0	0	0	95	5	22
2018	Security	35	13	22	16	12	3	0	49	28	37
2018	Legal services	38	23	23	8	8	0	0	61	16	13
2018	Administration and operations	33	39	13	8	4	2	0	74	13	93
2018	Human resources	45	30	7	13	4	0	0	75	17	53
2018	Financial management	21	39	18	11	11	0	0	60	22	25
2018	Information management	33	38	21	4	5	0	0	71	8	26
2018	Information technology	14	53	26	3	4	0	0	67	7	32
2018	Policy	19	42	17	16	5	2	0	62	21	152
2018	Project management	22	39	15	16	8	0	0	61	24	13
2018	Other services to the public	59	30	0	11	0	0	0	89	11	13
2018	None of the above	20	36	18	8	13	2	4	59	22	48
2017	Communications or public affairs	25	40	17	11	3	2	2	68	14	71
2017	Access to information and privacy	67	27	3	3	0	0	0	94	3	25
2017	Security	14	36	28	20	3	0	0	50	22	40
2017	Legal services	28	49	7	16	0	0	0	77	16	12
2017	Administration and operations	31	39	14	10	6	0	0	70	16	116
2017	Human resources	22	40	17	14	5	2	0	64	19	55
2017	Financial management	12	30	25	15	15	0	3	43	31	32
2017	Information management	26	32	7	25	7	4	0	60	33	28
2017	Information technology	13	51	23	8	3	3	0	66	11	37
2017	Policy	16	47	18	13	4	1	0	64	18	160
2017	None of the above	20	28	20	19	12	1	0	49	31	71

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	52	0	8	0	0	6	91	9	15
2020	Communications or public affairs	42	38	7	8	4	1	0	81	12	88
2020	Access to information and privacy	21	56	8	15	0	0	0	77	15	25
2020	Security	30	49	8	6	7	0	0	78	14	38
2020	Administration and operations	45	39	6	9	1	0	1	84	10	122
2020	Human resources	58	35	5	3	0	0	0	92	3	65
2020	Financial management	62	25	6	2	5	0	0	87	7	43
2020	Information management	62	28	7	3	0	0	0	90	3	28
2020	Information technology	48	33	12	0	2	5	0	85	3	41
2020	Data sciences	67	21	3	0	0	5	4	96	0	29
2020	Policy	24	45	12	15	4	1	0	69	19	162
2020	Project management	41	31	18	0	10	0	0	72	10	10
2020	None of the above	36	37	15	5	3	2	2	76	8	56

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	44	16	0	0	0	6	83	0	15
2020	Communications or public affairs	38	36	8	10	8	1	0	75	18	88
2020	Access to information and privacy	23	46	16	16	0	0	0	68	16	24
2020	Security	40	31	13	11	5	0	0	70	16	37
2020	Administration and operations	44	37	9	6	2	2	1	83	7	122
2020	Human resources	46	42	6	3	2	0	0	89	5	64
2020	Financial management	61	24	8	0	7	0	0	85	7	43
2020	Information management	55	39	7	0	0	0	0	93	0	28
2020	Information technology	44	31	16	5	0	5	0	78	5	40
2020	Data sciences	74	12	6	0	0	5	4	93	0	29
2020	Policy	22	35	15	19	8	1	0	58	27	161
2020	Project management	41	31	8	0	20	0	0	72	20	10
2020	None of the above	34	34	9	17	3	2	2	70	21	55

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	41	22	0	0	0	6	76	0	14
2020	Communications or public affairs	44	28	17	8	2	1	0	72	10	88
2020	Access to information and privacy	18	55	16	4	8	0	0	73	12	24
2020	Security	30	34	22	9	5	0	0	64	14	38
2020	Administration and operations	42	35	12	5	4	2	0	79	9	121
2020	Human resources	46	36	12	6	0	0	0	82	6	64
2020	Financial management	45	33	13	3	3	0	3	80	6	42
2020	Information management	56	27	12	5	0	0	0	84	5	28
2020	Information technology	36	33	13	6	3	5	5	76	9	40
2020	Data sciences	52	25	3	5	3	5	7	87	9	29
2020	Policy	22	45	19	6	6	1	1	68	12	161
2020	None of the above	32	33	9	10	6	6	4	72	18	56

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	46	8	0	0	0	6	91	0	15
2020	Communications or public affairs	49	33	10	2	1	3	1	86	4	88
2020	Access to information and privacy	32	41	16	8	4	0	0	73	11	25
2020	Security	48	31	12	0	7	0	3	80	8	38
2020	Administration and operations	50	29	10	6	2	2	1	81	8	122
2020	Human resources	59	33	6	2	0	0	0	92	2	65
2020	Financial management	69	16	7	3	5	0	0	85	8	43
2020	Information management	72	24	4	0	0	0	0	96	0	28
2020	Information technology	54	23	11	8	0	5	0	80	8	41
2020	Data sciences	85	4	3	0	0	5	4	96	0	29
2020	Policy	37	36	15	6	1	4	2	76	8	161
2020	Project management	51	21	8	0	10	0	10	80	11	10
2020	None of the above	39	32	9	5	7	3	6	78	13	56

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	14	0	0	0	12	6	100	0	14
2020	Communications or public affairs	79	14	6	0	1	0	0	93	1	88
2020	Access to information and privacy	80	17	4	0	0	0	0	96	0	25
2020	Security	58	16	13	9	0	5	0	77	9	38
2020	Administration and operations	73	16	6	1	0	3	1	93	1	122
2020	Human resources	78	22	0	0	0	0	0	100	0	65
2020	Financial management	74	13	8	0	5	0	0	86	5	42
2020	Information management	83	14	0	0	0	3	0	100	0	28
2020	Information technology	67	21	2	0	3	7	0	94	3	41
2020	Data sciences	85	3	0	0	0	8	4	100	0	29
2020	Policy	60	23	8	2	1	6	1	89	3	162
2020	Project management	61	12	0	0	0	28	0	100	0	10
2020	None of the above	63	23	5	0	0	7	2	94	0	56

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	49	0	6	0	0	6	94	6	15
2020	Communications or public affairs	52	28	8	8	2	2	0	82	10	88
2020	Access to information and privacy	36	40	11	4	4	0	5	80	8	25
2020	Security	35	49	8	8	0	0	0	84	8	38
2020	Administration and operations	54	30	11	2	1	3	0	87	2	123
2020	Human resources	68	23	6	2	0	1	0	92	2	64
2020	Financial management	66	21	3	5	5	0	0	87	10	43
2020	Information management	64	14	10	4	0	8	0	85	4	28
2020	Information technology	43	33	14	3	0	5	2	82	3	41
2020	Data sciences	47	18	17	4	3	9	3	73	7	29
2020	Policy	28	39	12	12	3	6	0	71	16	161
2020	Project management	47	53	0	0	0	0	0	100	0	10
2020	None of the above	45	32	9	6	4	4	0	80	11	56

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	30	8	0	0	0	6	91	0	15
2020	Communications or public affairs	65	23	7	5	1	0	0	88	6	87
2020	Access to information and privacy	45	40	4	4	7	0	0	85	11	25
2020	Security	57	28	8	5	0	0	3	87	5	38
2020	Administration and operations	51	31	9	5	4	0	0	82	9	121
2020	Human resources	63	29	2	5	2	0	0	92	6	64
2020	Financial management	62	17	2	12	7	0	0	78	20	43
2020	Information management	80	20	0	0	0	0	0	100	0	28
2020	Information technology	37	27	12	8	9	5	2	69	19	41
2020	Data sciences	69	19	4	6	3	0	0	88	9	29
2020	Policy	47	31	11	6	4	2	0	79	10	162
2020	Project management	37	21	22	10	10	0	0	59	20	10
2020	None of the above	52	18	7	13	8	2	0	71	21	56

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	32	8	8	0	0	6	83	9	15
2020	Communications or public affairs	58	28	5	5	0	4	0	89	6	88
2020	Access to information and privacy	33	48	7	11	0	0	0	81	11	25
2020	Security	44	32	11	5	5	0	3	78	10	38
2020	Administration and operations	48	34	7	7	3	1	0	83	10	122
2020	Human resources	72	25	2	2	0	0	0	97	2	65
2020	Financial management	73	17	0	3	7	0	0	90	10	43
2020	Information management	73	13	3	7	3	0	0	87	10	28
2020	Information technology	53	22	8	9	6	2	0	77	15	41
2020	Data sciences	77	9	6	3	0	0	5	90	3	29
2020	Policy	40	28	10	14	6	2	0	69	21	162
2020	Project management	51	29	0	10	10	0	0	80	20	10
2020	None of the above	38	25	14	17	5	0	0	63	23	56

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	16	48	10	16	9	0	0	64	26	31
2020	Security	22	47	15	16	0	0	0	69	16	13
2020	Administration and operations	22	65	10	3	0	0	0	87	3	32
2020	Human resources	44	26	18	11	0	0	0	71	11	18
2020	Financial management	32	32	7	16	0	7	7	74	19	15
2020	Information technology	46	28	16	10	0	0	0	74	10	12
2020	Policy	18	51	8	13	5	5	0	72	19	39
2019	Communications or public affairs	25	40	24	12	0	0	0	65	12	24
2019	Security	38	44	6	6	7	0	0	81	13	16
2019	Administration and operations	26	47	16	4	4	0	4	76	8	26
2019	Human resources	53	31	4	6	5	0	0	85	11	19
2019	Financial management	23	36	27	7	0	0	7	63	8	14
2019	Information technology	39	53	0	8	0	0	0	92	8	13
2019	Policy	33	52	4	9	0	0	2	87	9	46
2019	None of the above	58	31	0	11	0	0	0	89	11	16

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	100	0	31
2020	Security	93	7	13
2020	Administration and operations	87	13	32
2020	Human resources	94	6	18
2020	Financial management	100	0	15
2020	Information technology	81	19	12
2020	Policy	100	0	39

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	27	16	22	19	0	3	41	43	31
2020	Security	25	16	25	18	16	0	0	41	34	12
2020	Administration and operations	11	53	18	10	7	0	0	64	18	28
2020	Human resources	28	34	13	18	6	0	0	62	25	17
2020	Financial management	39	25	20	0	16	0	0	64	16	15
2020	Information technology	39	39	9	13	0	0	0	78	13	10
2020	Policy	18	30	13	20	16	3	0	49	37	39

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	22	78	15
2020	Communications or public affairs	3	97	87
2020	Access to information and privacy	15	85	25
2020	Security	13	87	37
2020	Administration and operations	7	93	119
2020	Human resources	6	94	65
2020	Financial management	11	89	43
2020	Information management	0	100	28
2020	Information technology	7	93	41
2020	Data sciences	10	90	29
2020	Policy	2	98	160
2020	Project management	12	88	10
2020	None of the above	7	93	56

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	14	86	15
2020	Communications or public affairs	9	91	87
2020	Access to information and privacy	4	96	25
2020	Security	17	83	38
2020	Administration and operations	9	91	121
2020	Human resources	9	91	65
2020	Financial management	9	91	43
2020	Information management	0	100	28
2020	Information technology	7	93	41
2020	Data sciences	13	87	29
2020	Policy	4	96	162
2020	Project management	0	100	10
2020	None of the above	9	91	56
2019	Client contact centre	11	89	12
2019	Communications or public affairs	13	87	103
2019	Access to information and privacy	13	87	31
2019	Security	7	93	43
2019	Legal services	24	76	17
2019	Administration and operations	11	89	123
2019	Human resources	28	72	60
2019	Financial management	8	92	43
2019	Information management	7	93	23
2019	Information technology	19	81	58
2019	Data sciences	0	100	11
2019	Policy	14	86	188
2019	Project management	9	91	12
2019	Other services to the public	17	83	12
2019	None of the above	10	90	65
2017	Communications or public affairs	20	80	71
2017	Administration and operations	8	92	116
2017	Information management	20	80	26
2017	Policy	14	86	159
2017	None of the above	19	81	71
2014	Communications or public affairs	15	85	63
2014	Security	14	86	41
2014	Administration and operations	9	91	108
2014	Human resources	12	88	50
2014	Financial management	0	100	21
2014	Information technology	13	87	38
2014	None of the above	10	90	167

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	18	82	11

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	74	26	11
2019	Communications or public affairs	93	7	13
2019	Administration and operations	93	7	15
2019	Human resources	94	6	17
2019	Information technology	70	30	11
2019	Policy	93	7	26
2017	Communications or public affairs	88	12	16
2017	Administration and operations	90	10	10
2017	Policy	85	15	20
2017	None of the above	86	14	13
2014	Administration and operations	71	29	10
2014	None of the above	95	5	15

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2019	Communications or public affairs	63	22	7	7	0	0	85	7	12
2019	Administration and operations	57	22	14	0	0	7	84	0	14
2019	Human resources	46	27	7	13	7	0	73	20	15
2019	Policy	44	48	4	4	0	0	92	4	24
2017	Communications or public affairs	57	29	14	0	0	0	86	0	14
2017	Policy	65	25	5	5	0	0	90	5	17
2017	None of the above	63	19	0	18	0	0	82	18	11
2014	None of the above	78	22	0	0	0	0	100	0	14

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	44	8	0	0	6	6	91	0	15
2020	Communications or public affairs	54	30	4	2	0	3	7	93	2	87
2020	Access to information and privacy	49	28	12	4	0	0	7	83	4	25
2020	Security	54	22	19	2	0	0	3	78	3	38
2020	Administration and operations	50	28	9	4	1	6	3	85	5	122
2020	Human resources	61	24	5	6	0	3	1	89	6	65
2020	Financial management	63	27	4	3	3	0	0	90	6	43
2020	Information management	65	28	3	0	0	0	4	97	0	28
2020	Information technology	39	46	7	6	0	2	0	86	6	41
2020	Data sciences	62	25	10	0	0	0	4	90	0	29
2020	Policy	43	33	9	4	3	3	5	82	8	162
2020	Project management	59	8	24	10	0	0	0	66	10	10
2020	None of the above	54	20	11	4	4	0	7	80	8	56

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	83	6	6	94	6	15
2020	Communications or public affairs	26	50	23	1	66	34	89
2020	Access to information and privacy	26	58	12	4	69	31	25
2020	Security	25	53	21	0	68	32	38
2020	Administration and operations	34	49	16	0	59	41	123
2020	Human resources	30	58	11	2	66	34	65
2020	Financial management	16	56	25	3	78	22	43
2020	Information management	23	56	16	5	71	29	28
2020	Information technology	20	48	27	5	70	30	41
2020	Data sciences	19	53	29	0	74	26	29
2020	Policy	28	49	21	2	64	36	162
2020	Project management	39	53	8	0	58	42	10
2020	None of the above	18	62	20	0	77	23	56

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	31	69	23
2020	Security	50	50	10
2020	Administration and operations	34	66	42
2020	Human resources	56	44	19
2020	Policy	36	64	44
2020	None of the above	67	33	10

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	5	28	13	27	18	10	0	36	50	22
2020	Security	30	20	0	10	40	0	0	50	50	10
2020	Administration and operations	19	23	21	18	11	0	7	45	32	42
2020	Human resources	57	10	5	16	13	0	0	66	28	19
2020	Policy	11	11	22	27	20	2	7	24	51	45
2020	None of the above	16	34	21	0	29	0	0	50	29	10

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	5	0	19	42	30	0	5	5	76	23
2020	Security	0	30	10	10	50	0	0	30	60	10
2020	Administration and operations	15	14	25	16	26	2	2	30	44	42
2020	Human resources	31	9	16	21	23	0	0	40	44	19
2020	Policy	4	5	21	29	40	0	2	9	70	45
2020	None of the above	0	38	9	17	27	0	9	42	49	10

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	31	14	6	0	0	6	78	7	15
2020	Communications or public affairs	44	16	15	5	8	4	8	69	15	89
2020	Access to information and privacy	49	9	15	8	4	0	16	69	13	25
2020	Security	34	31	11	5	10	0	8	71	17	38
2020	Administration and operations	46	20	9	9	6	2	9	74	16	122
2020	Human resources	47	20	14	10	2	0	7	72	13	65
2020	Financial management	42	20	10	0	8	0	19	77	10	43
2020	Information management	47	16	13	7	3	7	8	73	12	28
2020	Information technology	33	27	10	7	10	0	12	68	20	41
2020	Data sciences	61	12	8	3	3	7	7	83	8	29
2020	Policy	47	20	12	6	3	0	11	75	11	162
2020	Project management	51	10	18	10	12	0	0	61	21	10
2020	None of the above	43	12	15	12	13	0	5	58	26	56
2019	Client contact centre	59	13	11	0	7	0	11	81	8	12
2019	Communications or public affairs	37	22	22	4	5	0	10	64	11	104
2019	Access to information and privacy	38	19	11	6	13	4	10	65	21	31
2019	Security	40	18	16	13	2	0	10	65	17	44
2019	Legal services	12	18	24	0	41	0	6	31	44	17
2019	Administration and operations	43	25	11	7	9	2	3	71	17	124
2019	Human resources	38	13	17	21	7	0	3	53	29	60
2019	Financial management	55	20	14	4	4	0	3	77	9	42
2019	Information management	40	21	11	11	11	0	6	65	23	23
2019	Information technology	56	13	16	2	10	0	3	72	12	57
2019	Data sciences	54	0	20	17	9	0	0	54	26	11
2019	Policy	43	26	13	7	5	2	4	73	12	188
2019	Project management	49	0	16	9	26	0	0	49	35	12
2019	Other services to the public	38	15	15	15	0	0	17	64	18	12
2019	None of the above	41	23	5	5	12	1	12	74	20	63
2018	Communications or public affairs	39	20	22	7	6	0	6	63	14	79
2018	Access to information and privacy	48	28	5	9	5	0	5	80	15	21
2018	Security	38	11	29	8	7	0	7	52	16	37
2018	Legal services	47	23	8	8	14	0	0	70	22	13
2018	Administration and operations	36	20	19	8	9	2	5	61	19	93
2018	Human resources	37	23	18	14	6	0	2	62	20	53
2018	Financial management	47	27	11	5	5	0	5	77	11	25
2018	Information management	37	21	8	18	7	0	9	63	28	26
2018	Information technology	55	19	20	0	6	0	0	74	6	32
2018	Policy	49	21	12	5	6	1	8	75	12	150
2018	Project management	39	18	9	26	9	0	0	57	34	12
2018	Other services to the public	83	11	6	0	0	0	0	94	0	13
2018	None of the above	50	14	8	5	11	2	11	73	18	48

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Privy Council Office by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack