2020 Public Service Employee Survey Results for Privy Council Office by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	29	4	14	2	0	0	79	17	39
2020	Non-shift worker	40	42	4	11	2	0	0	82	14	720

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	68	14	8	3	4	2	0	84	8	39
2020	Non-shift worker	77	14	4	2	1	1	0	93	3	717
2017	Shift worker	72	17	4	4	2	0	0	89	6	38
2017	Non-shift worker	70	22	4	3	1	1	1	92	4	666
2014	Shift worker	69	21	6	5	0	0	0	90	5	39
2014	Non-shift worker	69	23	4	3	1	1	0	93	4	592

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	17	11	18	5	0	66	24	39
2020	Non-shift worker	39	41	6	9	4	1	81	13	718
2019	Shift worker	64	17	2	12	5	0	81	17	33
2019	Non-shift worker	42	36	7	10	4	0	79	15	806
2017	Shift worker	38	50	8	2	0	2	89	2	38
2017	Non-shift worker	38	38	6	11	7	0	76	18	668
2014	Shift worker	53	37	2	2	5	0	90	7	38
2014	Non-shift worker	55	31	5	6	2	0	86	8	591

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	24	17	11	7	0	66	18	39
2020	Non-shift worker	37	35	13	11	3	1	73	13	714
2019	Shift worker	30	45	11	14	0	0	75	14	33
2019	Non-shift worker	35	39	12	10	3	1	74	14	799
2018	Shift worker	50	32	14	4	0	0	82	4	22
2018	Non-shift worker	29	43	11	12	4	2	73	16	617
2017	Shift worker	45	29	11	9	6	0	74	15	38
2017	Non-shift worker	32	37	14	11	4	1	70	16	669
2014	Shift worker	42	38	10	9	0	0	80	9	39
2014	Non-shift worker	33	42	11	9	4	1	75	14	592

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	16	13	6	5	0	75	11	39
2020	Non-shift worker	47	32	9	8	3	1	80	12	709
2019	Shift worker	51	43	6	0	0	0	94	0	33
2019	Non-shift worker	54	33	7	5	2	0	87	6	803
2017	Shift worker	67	22	4	4	2	0	89	6	38
2017	Non-shift worker	51	33	9	6	1	0	84	7	668
2014	Shift worker	61	32	5	2	0	0	93	2	39
2014	Non-shift worker	50	37	6	5	1	1	88	6	591

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	26	2	5	8	3	2	83	15	39
2020	Non-shift worker	44	28	10	11	7	0	0	72	18	718
2019	Shift worker	52	22	17	10	0	0	0	73	10	33
2019	Non-shift worker	47	31	10	8	3	0	1	78	11	807
2018	Shift worker	40	39	20	0	0	0	0	80	0	22
2018	Non-shift worker	44	31	9	11	5	0	0	75	16	616
2017	Shift worker	49	34	9	2	2	2	2	87	4	38
2017	Non-shift worker	38	33	9	13	6	0	0	72	19	669
2014	Shift worker	40	37	21	2	0	0	0	77	2	39
2014	Non-shift worker	36	34	12	11	5	1	0	72	16	592

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	31	12	3	8	78	11	39
2020	Non-shift worker	45	37	8	6	3	82	10	719
2019	Shift worker	47	29	15	9	0	76	9	33
2019	Non-shift worker	51	35	8	5	1	85	6	809
2018	Shift worker	39	51	10	0	0	90	0	22
2018	Non-shift worker	45	40	8	6	1	85	7	613
2017	Shift worker	37	49	12	2	0	86	2	38
2017	Non-shift worker	47	39	7	4	2	86	6	669
2014	Shift worker	47	31	14	7	2	77	9	39
2014	Non-shift worker	43	39	7	7	3	82	10	592

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	24	20	9	8	0	63	17	39
2020	Non-shift worker	43	32	12	9	4	0	76	13	718
2019	Shift worker	48	27	15	6	4	0	75	9	33
2019	Non-shift worker	40	36	12	8	4	0	76	12	809
2018	Shift worker	61	24	6	4	6	0	85	9	22
2018	Non-shift worker	37	37	12	9	5	0	75	14	616
2017	Shift worker	29	38	24	0	4	5	70	4	38
2017	Non-shift worker	40	35	11	9	5	0	75	14	669
2014	Shift worker	42	33	15	7	4	0	74	11	39
2014	Non-shift worker	33	37	13	10	6	0	70	16	592

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	26	18	13	5	65	18	39
2020	Non-shift worker	40	36	11	9	3	77	12	712
2019	Shift worker	34	51	15	0	0	85	0	33
2019	Non-shift worker	38	38	12	9	3	76	12	803
2018	Shift worker	64	21	10	6	0	85	6	22
2018	Non-shift worker	34	42	11	8	4	76	13	616
2017	Shift worker	28	57	9	4	2	85	6	38
2017	Non-shift worker	32	43	11	9	4	75	14	669

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	38	6	2	2	89	5	39
2020	Non-shift worker	56	31	6	5	2	88	7	718
2019	Shift worker	43	42	6	9	0	86	9	33
2019	Non-shift worker	57	31	7	4	1	88	5	806
2018	Shift worker	66	34	0	0	0	100	0	22
2018	Non-shift worker	59	32	5	3	1	91	4	617
2017	Shift worker	50	44	7	0	0	93	0	38
2017	Non-shift worker	53	35	6	3	2	89	5	668
2014	Shift worker	53	37	9	2	0	89	2	38
2014	Non-shift worker	55	32	8	3	2	86	5	592

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	37	16	9	8	67	17	39
2020	Non-shift worker	46	31	11	9	3	77	12	718
2019	Shift worker	49	28	11	8	4	77	12	33
2019	Non-shift worker	44	35	10	7	4	79	10	806
2018	Shift worker	55	30	11	4	0	85	4	22
2018	Non-shift worker	41	38	10	8	3	79	11	615
2017	Shift worker	28	55	13	2	2	83	4	38
2017	Non-shift worker	44	35	9	6	5	80	11	665

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	34	12	0	3	86	3	38
2020	Non-shift worker	61	27	8	2	2	88	4	717
2019	Shift worker	44	38	14	0	4	82	4	33
2019	Non-shift worker	61	30	6	3	1	91	4	798
2018	Shift worker	62	33	6	0	0	94	0	22
2018	Non-shift worker	62	29	6	2	1	91	3	617
2017	Shift worker	41	49	10	0	0	90	0	37
2017	Non-shift worker	61	31	6	2	1	92	3	667
2014	Shift worker	69	20	10	0	0	90	0	39
2014	Non-shift worker	69	22	6	1	1	92	2	592

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	31	16	11	8	0	65	19	39
2020	Non-shift worker	43	35	9	7	5	1	79	12	714
2019	Shift worker	29	41	18	3	7	0	71	11	33
2019	Non-shift worker	44	35	10	8	3	0	79	10	806
2018	Shift worker	64	32	0	0	4	0	96	4	22
2018	Non-shift worker	42	35	10	10	3	0	77	13	615
2017	Shift worker	34	41	15	10	0	0	75	10	38
2017	Non-shift worker	41	36	8	10	3	1	78	13	666
2014	Shift worker	25	49	18	4	4	0	73	9	39
2014	Non-shift worker	36	41	11	8	4	0	78	12	592

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	35	7	13	2	77	16	39
2020	Non-shift worker	47	31	12	5	4	78	9	717
2019	Shift worker	49	24	21	3	4	73	6	33
2019	Non-shift worker	48	33	11	5	2	82	8	806
2018	Shift worker	61	31	4	0	4	92	4	21
2018	Non-shift worker	46	33	12	7	2	79	9	615
2017	Shift worker	44	38	16	2	0	82	2	38
2017	Non-shift worker	47	31	13	6	3	78	9	666
2014	Shift worker	45	30	17	5	2	76	7	39
2014	Non-shift worker	36	42	10	7	5	78	12	591

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	35	2	11	2	3	84	14	39
2020	Non-shift worker	48	33	10	6	2	1	82	8	713
2019	Shift worker	53	42	6	0	0	0	94	0	32
2019	Non-shift worker	47	37	10	4	2	0	84	6	803
2018	Shift worker	55	35	6	0	4	0	90	4	22
2018	Non-shift worker	45	35	8	8	3	0	80	12	616
2017	Shift worker	44	37	11	2	0	5	86	2	38
2017	Non-shift worker	46	35	11	5	2	1	81	8	667
2014	Shift worker	44	39	12	0	2	2	86	2	39
2014	Non-shift worker	41	41	10	5	2	0	83	7	592

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	29	6	0	8	86	8	39
2020	Non-shift worker	51	35	8	4	2	86	6	717
2019	Shift worker	55	34	8	0	4	88	4	33
2019	Non-shift worker	55	34	6	4	1	89	5	807
2018	Shift worker	45	46	4	0	6	91	6	22
2018	Non-shift worker	55	32	7	4	2	86	7	618
2017	Shift worker	62	27	11	0	0	89	0	38
2017	Non-shift worker	51	35	6	5	2	87	7	664
2014	Shift worker	51	33	11	2	3	84	5	39
2014	Non-shift worker	50	35	7	4	4	86	8	591

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	27	9	5	0	0	0	87	5	39
2020	Non-shift worker	25	30	20	14	9	0	1	56	24	718
2019	Shift worker	63	29	6	3	0	0	0	91	3	33
2019	Non-shift worker	31	35	18	9	7	0	0	66	16	807
2018	Shift worker	58	17	16	6	4	0	0	75	10	22
2018	Non-shift worker	26	29	21	13	9	0	0	56	23	620
2017	Shift worker	69	11	16	2	2	0	0	79	4	38
2017	Non-shift worker	25	36	20	11	7	1	1	62	18	667
2014	Shift worker	62	32	6	0	0	0	0	94	0	39
2014	Non-shift worker	25	36	19	11	7	0	1	62	19	592

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	22	25	25	11	2	3	38	36	39
2020	Non-shift worker	10	25	33	21	9	1	2	31	36	717
2019	Shift worker	8	16	30	19	20	4	3	42	26	33
2019	Non-shift worker	8	22	37	21	10	0	1	32	31	806
2018	Shift worker	4	15	48	12	18	0	3	31	20	22
2018	Non-shift worker	10	24	37	20	8	0	1	28	35	619
2017	Shift worker	9	16	29	27	19	0	0	47	25	38
2017	Non-shift worker	11	24	32	19	8	2	4	29	37	668
2014	Shift worker	12	17	33	20	12	3	2	34	31	39
2014	Non-shift worker	5	25	39	19	9	1	3	29	31	591

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	8	19	28	29	4	5	63	17	39
2020	Non-shift worker	4	12	23	33	24	2	2	59	17	714
2019	Shift worker	3	5	27	12	41	4	8	61	9	32
2019	Non-shift worker	5	11	26	32	23	2	2	57	17	799
2018	Shift worker	4	14	26	30	23	0	3	55	19	22
2018	Non-shift worker	7	13	26	30	20	1	2	52	21	612
2017	Shift worker	4	4	21	39	30	2	0	70	9	38
2017	Non-shift worker	6	10	25	26	21	4	7	53	19	667
2014	Shift worker	5	8	23	29	28	0	7	62	14	38
2014	Non-shift worker	5	13	25	33	19	2	4	55	18	590

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	2	10	30	36	14	4	3	55	13	39
2020	Non-shift worker	6	14	28	29	18	2	3	50	21	714
2019	Shift worker	3	22	19	24	24	4	4	53	27	32
2019	Non-shift worker	7	15	31	28	17	1	2	46	22	801
2018	Shift worker	4	20	13	18	32	11	3	58	28	22
2018	Non-shift worker	7	15	32	28	15	1	2	45	23	619
2017	Shift worker	9	11	21	32	24	2	2	58	21	37
2017	Non-shift worker	10	14	28	23	16	2	7	43	26	664
2014	Shift worker	3	14	33	15	33	0	2	49	17	39
2014	Non-shift worker	11	16	31	25	13	2	3	40	28	590

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	7	13	44	26	0	3	72	14	39
2020	Non-shift worker	8	17	33	26	14	1	2	41	26	714
2019	Shift worker	0	9	30	26	35	0	0	61	9	33
2019	Non-shift worker	6	19	34	26	13	0	1	39	26	802
2018	Shift worker	4	0	21	28	44	0	3	74	4	22
2018	Non-shift worker	9	23	34	20	11	0	1	32	33	614
2017	Shift worker	5	6	13	38	34	0	4	75	11	37
2017	Non-shift worker	9	21	36	19	10	1	4	30	32	660
2014	Shift worker	5	4	40	21	26	0	2	49	10	39
2014	Non-shift worker	7	19	40	22	9	1	2	32	27	589

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	6	16	24	42	2	3	69	14	39
2020	Non-shift worker	10	18	26	25	16	2	3	44	29	714
2019	Shift worker	8	10	14	11	45	4	8	64	20	33
2019	Non-shift worker	8	18	28	26	16	1	3	44	27	806
2018	Shift worker	4	3	32	20	37	0	3	59	7	22
2018	Non-shift worker	11	23	32	18	13	1	2	32	35	617
2017	Shift worker	9	15	18	22	33	2	2	57	24	38
2017	Non-shift worker	11	19	29	19	14	2	6	35	33	669
2014	Shift worker	7	24	16	13	26	0	14	46	36	39
2014	Non-shift worker	13	22	28	19	12	2	4	33	37	589

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	13	25	26	17	7	6	49	23	39
2020	Non-shift worker	5	13	25	28	21	3	3	53	20	717
2019	Shift worker	5	10	21	18	32	4	10	58	17	32
2019	Non-shift worker	6	13	29	28	19	3	3	50	20	804
2018	Shift worker	13	6	29	20	29	0	3	51	20	22
2018	Non-shift worker	12	19	26	22	18	1	2	41	32	615
2017	Shift worker	11	10	29	17	14	18	2	38	25	38
2017	Non-shift worker	9	19	25	21	15	4	6	41	31	668
2014	Shift worker	5	11	30	9	28	4	12	45	19	39
2014	Non-shift worker	6	14	27	30	17	2	4	50	21	590

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	7	21	27	33	4	3	64	13	39
2020	Non-shift worker	4	13	31	27	20	2	2	50	18	714
2019	Shift worker	7	13	25	21	21	4	10	49	23	31
2019	Non-shift worker	5	13	32	29	18	2	2	48	18	805
2018	Shift worker	4	9	26	6	47	6	3	58	14	22
2018	Non-shift worker	6	17	36	23	15	1	2	39	24	616
2017	Shift worker	5	7	21	34	22	6	6	64	13	37
2017	Non-shift worker	8	15	29	23	15	3	6	43	26	665
2014	Shift worker	5	10	27	13	28	4	12	50	18	39
2014	Non-shift worker	5	17	34	24	14	2	3	40	24	591

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	10	21	39	23	0	3	64	15	39
2020	Non-shift worker	4	14	37	29	16	0	1	45	17	715
2019	Shift worker	0	13	32	25	23	4	4	51	14	33
2019	Non-shift worker	5	14	37	27	15	0	1	43	19	806

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	20	10	18	2	4	7	66	23	39
2020	Non-shift worker	31	24	17	7	6	9	6	65	15	717
2019	Shift worker	31	23	4	21	8	13	0	62	33	33
2019	Non-shift worker	35	29	15	8	5	5	3	70	14	806
2018	Shift worker	43	30	15	6	4	0	3	75	10	22
2018	Non-shift worker	32	30	16	8	3	6	5	69	13	618
2017	Shift worker	40	23	9	0	2	19	7	84	3	38
2017	Non-shift worker	35	28	11	8	4	7	7	73	14	666
2014	Shift worker	47	21	19	2	2	5	5	74	5	38
2014	Non-shift worker	34	29	14	7	5	6	5	70	14	592

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	28	11	5	8	0	76	13	39
2020	Non-shift worker	54	26	6	8	5	1	81	13	716
2019	Shift worker	37	34	12	13	4	0	71	17	33
2019	Non-shift worker	54	25	8	7	5	0	80	12	806
2018	Shift worker	57	24	6	9	4	0	81	13	22
2018	Non-shift worker	52	29	7	8	4	0	81	12	615
2017	Shift worker	70	28	2	0	0	0	98	0	38
2017	Non-shift worker	54	27	6	6	5	1	82	11	667
2014	Shift worker	43	35	10	7	5	0	78	11	39
2014	Non-shift worker	48	28	8	7	6	1	78	13	592

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	34	7	8	2	82	10	38
2020	Non-shift worker	62	25	6	4	2	88	6	713
2019	Shift worker	46	29	4	22	0	74	22	33
2019	Non-shift worker	58	28	7	5	2	86	7	807
2018	Shift worker	62	32	6	0	0	94	0	22
2018	Non-shift worker	57	31	6	5	2	88	6	614
2017	Shift worker	66	23	11	0	0	89	0	38
2017	Non-shift worker	60	29	4	5	1	90	7	666
2014	Shift worker	49	38	13	0	0	87	0	39
2014	Non-shift worker	54	34	5	5	2	87	8	591

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	36	11	3	2	0	84	5	39
2020	Non-shift worker	54	31	8	4	1	1	86	6	710
2019	Shift worker	44	34	12	10	0	0	78	10	33
2019	Non-shift worker	55	31	9	4	1	1	86	5	805
2018	Shift worker	43	35	18	4	0	0	78	4	22
2018	Non-shift worker	52	32	10	4	1	1	85	5	617

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	21	10	2	8	2	3	79	10	38
2020	Non-shift worker	56	20	9	3	3	5	3	83	7	717

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	27	18	11	0	0	11	68	12	39
2020	Non-shift worker	61	21	9	2	2	1	3	86	4	718
2019	Shift worker	28	30	15	4	2	0	21	74	8	33
2019	Non-shift worker	57	24	9	3	2	1	4	85	5	807

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	25	6	12	2	0	0	80	14	39
2020	Non-shift worker	51	28	10	7	3	1	1	80	10	717
2019	Shift worker	47	35	6	11	0	0	0	83	11	33
2019	Non-shift worker	49	27	12	7	3	0	1	78	10	807
2018	Shift worker	61	23	16	0	0	0	0	84	0	22
2018	Non-shift worker	48	31	10	8	2	0	1	80	10	616
2017	Shift worker	66	16	8	4	2	0	4	86	7	38
2017	Non-shift worker	47	32	9	7	4	1	0	80	11	668
2014	Shift worker	45	38	10	3	5	0	0	83	7	39
2014	Non-shift worker	43	36	9	8	3	1	0	80	12	592

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	20	13	3	5	3	0	78	8	39
2020	Non-shift worker	56	21	12	4	4	2	1	79	8	717

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	17	8	2	11	3	0	78	14	39
2020	Non-shift worker	56	25	9	6	3	0	1	82	9	719
2019	Shift worker	42	32	10	9	3	4	0	77	12	33
2019	Non-shift worker	51	29	9	6	4	0	1	81	10	804
2018	Shift worker	53	29	9	9	0	0	0	82	9	22
2018	Non-shift worker	52	29	9	7	2	0	1	82	9	615
2017	Shift worker	68	18	12	0	2	0	0	86	2	38
2017	Non-shift worker	51	28	8	9	3	0	0	80	13	667
2014	Shift worker	55	25	10	7	2	0	0	81	9	39
2014	Non-shift worker	45	33	8	9	4	0	1	79	13	592

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	40	60	38
2020	Non-shift worker	37	63	720

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	14	5	12	3	5	21	74	20	39
2020	Non-shift worker	57	17	7	3	1	4	11	87	5	717

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	15	5	11	3	0	0	81	14	39
2020	Non-shift worker	62	23	7	5	2	0	1	86	7	718
2019	Shift worker	46	37	13	4	0	0	0	84	4	33
2019	Non-shift worker	59	24	8	5	3	0	0	84	8	807
2018	Shift worker	61	24	15	0	0	0	0	85	0	22
2018	Non-shift worker	57	28	8	4	2	0	0	86	6	617
2017	Shift worker	75	12	6	2	4	0	0	87	7	38
2017	Non-shift worker	58	24	8	6	4	0	0	82	9	666
2014	Shift worker	60	26	10	2	2	0	0	86	5	39
2014	Non-shift worker	53	28	8	7	4	1	0	82	11	590

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	19	11	9	0	7	0	79	10	39
2020	Non-shift worker	52	24	10	5	4	4	1	81	9	718
2019	Shift worker	52	29	4	8	0	4	2	87	9	33
2019	Non-shift worker	46	32	10	5	3	4	0	82	8	800
2018	Shift worker	47	23	12	6	0	10	3	80	6	22
2018	Non-shift worker	47	28	11	6	4	4	0	78	10	622
2017	Shift worker	62	15	12	0	2	9	0	85	2	38
2017	Non-shift worker	43	35	7	5	3	7	0	84	8	667
2014	Shift worker	50	37	13	0	0	0	0	87	0	39
2014	Non-shift worker	40	35	10	5	3	6	0	80	9	591

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	21	9	6	0	5	0	84	6	38
2020	Non-shift worker	51	27	11	7	4	1	0	78	11	717
2019	Shift worker	55	25	8	4	4	4	0	83	8	33
2019	Non-shift worker	46	33	11	4	3	2	0	82	7	799
2018	Shift worker	49	22	9	0	9	10	3	80	10	22
2018	Non-shift worker	45	30	12	7	5	1	0	76	11	619
2017	Shift worker	55	30	2	0	10	2	0	88	10	36
2017	Non-shift worker	43	34	11	6	3	3	0	80	9	669
2014	Shift worker	38	44	18	0	0	0	0	82	0	39
2014	Non-shift worker	44	33	12	6	4	2	0	78	10	591

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	23	16	7	0	0	0	77	7	39
2020	Non-shift worker	36	32	13	9	5	4	0	72	14	716
2019	Shift worker	49	25	12	6	4	4	0	77	11	33
2019	Non-shift worker	35	36	14	8	3	4	0	74	12	798
2018	Shift worker	43	24	9	6	6	10	3	76	14	22
2018	Non-shift worker	33	33	15	10	6	4	0	69	16	619
2017	Shift worker	40	46	2	0	7	4	0	90	8	38
2017	Non-shift worker	33	37	13	8	3	4	1	74	12	666
2014	Shift worker	35	45	13	5	0	2	0	82	5	39
2014	Non-shift worker	34	36	14	9	3	4	0	73	13	591

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	22	15	3	10	2	0	72	13	39
2020	Non-shift worker	34	35	13	11	5	1	0	70	17	716
2019	Shift worker	34	39	11	4	4	8	0	79	9	33
2019	Non-shift worker	28	38	13	12	6	2	0	68	19	801
2018	Shift worker	34	33	9	0	10	11	3	79	11	22
2018	Non-shift worker	26	33	15	16	9	2	0	60	25	621
2017	Shift worker	45	32	7	2	7	6	0	83	10	38
2017	Non-shift worker	27	38	13	13	6	3	0	67	20	667
2014	Shift worker	30	39	26	4	0	0	0	69	4	39
2014	Non-shift worker	25	39	14	14	6	2	0	66	20	590

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	23	11	8	2	0	79	10	39
2020	Non-shift worker	40	29	18	7	2	2	71	10	720
2019	Shift worker	65	20	5	6	4	0	86	10	33
2019	Non-shift worker	44	26	16	6	3	4	74	10	807

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	29	10	6	5	3	0	78	12	39
2020	Non-shift worker	36	38	15	7	3	2	1	75	10	714
2019	Shift worker	35	51	6	0	4	4	0	90	4	33
2019	Non-shift worker	35	41	12	7	3	2	0	78	10	809
2018	Shift worker	53	23	15	9	0	0	0	77	9	22
2018	Non-shift worker	32	42	14	8	3	1	0	75	11	617
2017	Shift worker	48	41	2	7	0	2	0	90	7	38
2017	Non-shift worker	37	42	12	6	2	2	0	80	8	668
2014	Shift worker	52	36	10	2	0	0	0	87	2	39
2014	Non-shift worker	37	41	13	5	2	2	0	80	7	591

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	29	7	13	6	8	72	21	39
2020	Non-shift worker	29	36	16	10	5	4	68	15	716
2019	Shift worker	40	37	14	3	6	0	77	9	33
2019	Non-shift worker	27	39	16	10	3	4	69	14	805

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	31	10	11	0	6	0	77	12	39
2020	Non-shift worker	37	30	14	10	4	3	1	70	15	713
2019	Shift worker	28	31	20	7	4	11	0	65	13	33
2019	Non-shift worker	35	33	14	9	4	3	1	71	14	807
2018	Shift worker	35	38	20	3	4	0	0	73	7	22
2018	Non-shift worker	39	32	12	9	4	3	1	73	14	617
2017	Shift worker	47	30	12	6	0	5	0	81	7	38
2017	Non-shift worker	41	32	11	7	3	5	1	78	11	668
2014	Shift worker	43	36	17	2	2	0	0	78	4	39
2014	Non-shift worker	44	34	7	8	4	2	2	81	12	592

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	24	15	8	0	5	0	76	9	39
2020	Non-shift worker	42	31	16	6	3	3	0	75	9	716
2019	Shift worker	33	48	8	3	4	3	0	84	8	32
2019	Non-shift worker	37	36	15	5	3	3	0	76	9	809
2018	Shift worker	43	32	11	4	7	0	3	78	11	22
2018	Non-shift worker	40	35	15	7	2	1	0	76	9	616

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	22	16	5	11	6	2	65	18	38
2020	Non-shift worker	26	17	22	10	8	13	5	52	21	717
2019	Shift worker	14	19	36	6	10	13	3	39	19	33
2019	Non-shift worker	23	21	20	11	9	12	5	52	23	804
2018	Shift worker	35	15	23	4	13	6	6	56	18	22
2018	Non-shift worker	22	20	18	13	10	13	4	51	27	618
2017	Shift worker	21	21	20	5	2	27	5	62	10	37
2017	Non-shift worker	20	19	18	11	11	16	6	50	27	669
2014	Shift worker	17	29	30	0	2	19	2	59	3	39
2014	Non-shift worker	15	19	18	15	12	13	7	43	35	592

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	37	10	3	5	8	0	80	9	39
2020	Non-shift worker	34	29	16	9	6	5	1	67	16	718
2019	Shift worker	31	44	18	0	7	0	0	75	7	33
2019	Non-shift worker	30	33	15	9	8	3	1	66	18	805
2018	Shift worker	43	30	6	12	4	6	0	77	17	22
2018	Non-shift worker	28	33	15	12	7	4	1	64	20	619
2017	Shift worker	41	24	9	2	0	22	2	86	3	38
2017	Non-shift worker	30	33	12	11	7	6	1	68	19	669
2014	Shift worker	40	31	19	4	2	3	0	73	7	39
2014	Non-shift worker	31	35	10	10	8	4	1	70	20	589

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	26	10	5	13	8	2	69	20	39
2020	Non-shift worker	26	24	15	17	12	4	2	53	31	717
2019	Shift worker	20	19	17	16	12	11	4	46	34	33
2019	Non-shift worker	22	25	16	15	15	3	3	50	32	806
2018	Shift worker	29	23	29	6	4	6	3	57	11	22
2018	Non-shift worker	22	24	19	15	15	3	3	49	31	621
2017	Shift worker	40	25	9	9	0	13	4	79	10	38
2017	Non-shift worker	25	25	14	16	13	4	4	54	31	667
2014	Shift worker	25	21	14	16	16	5	2	50	35	39
2014	Non-shift worker	18	21	15	18	20	4	5	42	42	592

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	19	5	12	0	0	0	83	12	39
2020	Non-shift worker	50	23	13	8	4	0	4	75	12	720
2019	Shift worker	47	28	9	6	4	3	3	79	11	33
2019	Non-shift worker	53	24	13	4	2	0	3	79	7	808

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	21	11	10	2	0	0	77	12	38
2020	Non-shift worker	55	21	13	4	2	1	4	79	7	719
2019	Shift worker	42	24	16	4	0	6	7	77	5	33
2019	Non-shift worker	55	23	10	4	3	1	4	82	7	807

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	83	6	5	5	0	0	0	89	5	37
2020	Non-shift worker	79	7	4	1	2	3	5	93	3	715
2019	Shift worker	63	12	4	4	0	6	11	91	5	33
2019	Non-shift worker	79	8	4	2	1	3	3	93	3	806

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	82	5	10	3	0	0	87	3	38
2020	Non-shift worker	78	9	4	0	1	8	96	0	712
2019	Shift worker	67	9	4	0	10	11	95	0	33
2019	Non-shift worker	83	6	1	0	1	8	98	1	799

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	38	10	5	3	5	0	81	9	39
2020	Non-shift worker	31	44	12	7	3	2	0	77	11	719
2019	Shift worker	30	41	18	0	0	11	0	80	0	32
2019	Non-shift worker	33	44	13	5	2	3	0	80	7	806
2018	Shift worker	49	18	29	0	0	4	0	69	0	22
2018	Non-shift worker	34	36	18	7	2	2	0	73	9	620
2017	Shift worker	40	30	7	4	2	14	2	84	8	37
2017	Non-shift worker	34	39	14	7	3	3	0	75	10	668

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	67	22	2	8	0	0	89	8	38
2020	Non-shift worker	45	35	10	5	3	3	82	8	715
2019	Shift worker	45	38	9	0	4	3	87	4	32
2019	Non-shift worker	45	38	10	3	2	1	84	5	802
2018	Shift worker	64	20	17	0	0	0	83	0	22
2018	Non-shift worker	44	40	10	4	2	1	85	5	618
2017	Shift worker	54	35	9	0	0	2	91	0	38
2017	Non-shift worker	45	39	8	3	1	3	87	5	669
2014	Shift worker	50	41	5	2	2	0	90	5	39
2014	Non-shift worker	48	34	11	3	2	3	84	5	592

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	16	5	8	3	7	3	83	12	39
2020	Non-shift worker	44	32	10	5	2	6	1	81	8	715
2019	Shift worker	41	39	16	3	0	0	0	80	3	32
2019	Non-shift worker	47	32	11	4	2	4	0	82	7	805
2018	Shift worker	52	16	22	0	0	10	0	75	0	22
2018	Non-shift worker	45	32	13	5	2	3	0	80	7	618
2017	Shift worker	43	27	16	2	8	4	0	73	10	38
2017	Non-shift worker	43	33	12	3	3	7	0	81	6	667
2014	Shift worker	37	49	9	2	0	2	0	89	2	39
2014	Non-shift worker	44	31	13	4	2	6	1	80	6	592

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	23	8	8	6	12	0	76	15	39
2020	Non-shift worker	40	29	15	5	2	9	0	76	8	718

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	29	4	0	2	7	0	93	2	39
2020	Non-shift worker	50	25	11	4	3	5	3	81	7	714

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	67	23	8	2	0	0	90	2	39
2020	Non-shift worker	59	29	5	4	1	1	89	6	717
2019	Shift worker	66	22	8	4	0	0	88	4	33
2019	Non-shift worker	58	31	6	3	1	0	90	4	808
2018	Shift worker	64	25	6	6	0	0	89	6	22
2018	Non-shift worker	57	32	7	2	1	0	89	3	619
2017	Shift worker	69	27	4	0	0	0	96	0	38
2017	Non-shift worker	58	32	4	4	1	1	91	5	666
2014	Shift worker	57	33	5	2	2	0	90	5	39
2014	Non-shift worker	60	28	7	3	1	1	88	5	592

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	17	12	3	3	2	81	6	37
2020	Non-shift worker	52	27	12	6	2	0	80	8	713
2019	Shift worker	48	35	10	6	0	0	83	6	32
2019	Non-shift worker	51	31	11	4	3	0	82	7	803
2018	Shift worker	64	19	12	6	0	0	82	6	22
2018	Non-shift worker	47	31	13	6	3	1	78	9	619
2017	Shift worker	56	33	7	2	0	2	91	2	38
2017	Non-shift worker	49	28	14	6	2	1	77	9	667
2014	Shift worker	54	34	7	3	2	0	87	5	39
2014	Non-shift worker	45	33	12	5	3	1	79	8	592

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	16	17	6	0	0	77	6	38
2020	Non-shift worker	52	29	11	6	2	1	81	8	710
2019	Shift worker	46	38	10	6	0	0	84	6	33
2019	Non-shift worker	51	33	8	5	2	0	84	7	802
2018	Shift worker	58	24	13	6	0	0	82	6	22
2018	Non-shift worker	45	34	13	5	2	0	80	8	613
2017	Shift worker	63	26	9	2	0	0	89	2	37
2017	Non-shift worker	50	31	11	5	2	0	82	7	666
2014	Shift worker	48	37	7	5	2	0	85	7	39
2014	Non-shift worker	50	31	12	5	3	0	81	8	591

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	23	11	3	3	2	0	83	6	39
2020	Non-shift worker	47	23	13	10	3	3	1	72	14	717
2019	Shift worker	43	13	19	7	9	7	0	61	18	33
2019	Non-shift worker	48	24	14	7	3	2	1	74	11	807
2018	Shift worker	47	20	18	6	0	10	0	74	6	22
2018	Non-shift worker	44	23	14	11	4	2	1	70	15	619
2017	Shift worker	47	18	18	2	8	2	5	70	11	38
2017	Non-shift worker	42	22	15	11	5	4	2	68	16	667
2014	Shift worker	47	26	13	7	4	0	2	75	12	39
2014	Non-shift worker	42	21	18	10	5	4	0	66	16	591

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	22	31	46	39
2020	Non-shift worker	37	29	34	720
2019	Shift worker	26	30	44	33
2019	Non-shift worker	42	25	33	808
2018	Shift worker	11	51	37	22
2018	Non-shift worker	41	25	35	622
2017	Shift worker	12	39	49	38
2017	Non-shift worker	46	25	29	669
2014	Shift worker	32	31	37	39
2014	Non-shift worker	44	26	30	592

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Non-shift worker	8	19	51	4	13	6	309
2014	Shift worker	26	26	20	7	9999	22	13
2014	Non-shift worker	10	17	59	6	9999	8	260

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	19	81	39
2020	Non-shift worker	8	92	717

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	10	21	3	2	33	4	58	8	39
2020	Non-shift worker	20	12	13	4	4	37	10	59	16	719
2019	Shift worker	28	10	21	10	4	9	19	52	19	33
2019	Non-shift worker	21	17	15	8	3	26	10	59	18	806
2018	Shift worker	37	18	25	0	0	16	4	68	0	22
2018	Non-shift worker	22	16	19	4	3	27	8	60	10	621
2017	Shift worker	24	28	14	0	0	18	16	78	0	37
2017	Non-shift worker	18	15	13	3	3	35	13	63	12	669
2014	Shift worker	20	24	19	0	2	19	15	68	4	39
2014	Non-shift worker	17	16	15	4	3	34	11	60	13	592

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	17	18	0	3	15	2	75	4	39
2020	Non-shift worker	39	24	14	6	3	14	1	74	10	719
2019	Shift worker	31	38	5	11	4	3	7	78	16	33
2019	Non-shift worker	40	26	16	6	2	10	1	74	9	805
2018	Shift worker	49	23	20	0	0	7	0	79	0	22
2018	Non-shift worker	36	32	16	3	2	10	1	76	6	621
2017	Shift worker	37	26	9	0	5	15	9	82	7	38
2017	Non-shift worker	32	29	15	4	3	16	2	74	8	666
2014	Shift worker	26	44	8	0	2	12	8	87	3	39
2014	Non-shift worker	28	29	14	4	3	17	3	73	10	592

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	22
2018	Non-shift worker	6	94	621

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	39	61	36

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	62	38	36

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	36

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	16	84	36

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	36

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	29	71	35

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	23	77	35

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	14	86	35

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	26	74	35

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	33	67	35

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	18	82	35

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	35

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	35

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	23	77	36

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	21	79	36

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	36

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	19	81	36

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	44	56	36

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	29	71	36

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	36

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	13	87	36

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	36

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	16	84	36

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	42	58	36

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	53	47	36

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	17	10	0	5	33	8	74	9	39
2020	Non-shift worker	21	13	14	3	2	39	8	64	10	718
2019	Shift worker	22	21	18	0	0	22	18	70	0	33
2019	Non-shift worker	23	14	16	3	2	31	10	63	9	803
2018	Shift worker	34	24	22	0	0	16	4	72	0	22
2018	Non-shift worker	23	15	18	1	1	33	8	65	4	620
2017	Shift worker	18	28	11	0	0	27	16	81	0	38
2017	Non-shift worker	18	14	11	2	1	42	12	69	6	666
2014	Shift worker	25	18	20	2	2	17	14	64	6	39
2014	Non-shift worker	16	11	17	1	2	40	13	58	7	592

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	14	13	0	2	19	0	81	3	39
2020	Non-shift worker	39	25	15	4	2	15	1	76	6	718
2019	Shift worker	37	35	13	3	0	8	4	82	4	33
2019	Non-shift worker	40	26	14	4	2	13	1	77	7	804
2018	Shift worker	60	15	12	0	0	13	0	87	0	21
2018	Non-shift worker	38	30	16	3	2	11	1	77	5	620
2017	Shift worker	36	24	7	5	0	23	4	83	7	37
2017	Non-shift worker	34	29	13	2	1	18	3	79	4	663
2014	Shift worker	30	31	14	0	2	13	10	78	3	39
2014	Non-shift worker	33	24	16	1	2	20	5	75	4	592

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	21	22	7	18	0	0	54	24	39
2020	Non-shift worker	30	28	19	10	11	0	1	59	22	719

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	20	16	8	2	3	0	73	11	38
2020	Non-shift worker	42	31	16	6	5	0	0	73	11	714
2019	Shift worker	29	21	30	10	9	0	0	50	19	33
2019	Non-shift worker	29	30	21	10	9	0	1	60	19	808
2018	Shift worker	27	35	22	9	7	0	0	62	16	22
2018	Non-shift worker	27	32	21	9	8	0	2	61	18	619
2017	Shift worker	23	20	21	15	16	2	2	45	33	38
2017	Non-shift worker	27	29	20	10	10	0	3	58	21	667

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	16	19	10	5	0	66	15	39
2020	Non-shift worker	19	24	27	18	12	1	43	31	719
2019	Shift worker	30	31	26	11	2	0	61	13	32
2019	Non-shift worker	19	33	26	13	8	1	52	22	807
2018	Shift worker	26	26	42	3	4	0	52	7	22
2018	Non-shift worker	12	24	33	18	12	1	36	30	621
2017	Shift worker	28	32	25	9	4	2	61	13	38
2017	Non-shift worker	16	25	31	17	11	1	41	28	669

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	21	16	2	7	2	75	9	39
2020	Non-shift worker	25	28	23	14	8	1	54	22	718
2019	Shift worker	28	43	24	0	5	0	71	5	33
2019	Non-shift worker	24	33	23	13	6	1	58	19	802
2018	Shift worker	43	20	27	0	4	6	67	4	22
2018	Non-shift worker	14	29	29	16	11	1	44	27	615
2017	Shift worker	45	28	13	7	5	2	75	12	37
2017	Non-shift worker	20	27	28	14	9	2	48	24	666

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	21	16	7	7	0	0	70	15	39
2020	Non-shift worker	26	25	22	14	10	1	1	52	25	715
2019	Shift worker	29	36	15	17	3	0	0	65	19	33
2019	Non-shift worker	26	31	22	13	8	1	1	57	21	806
2018	Shift worker	24	37	21	0	13	0	6	64	14	22
2018	Non-shift worker	18	27	25	15	13	1	1	46	29	620
2017	Shift worker	34	21	29	7	9	0	0	55	16	36
2017	Non-shift worker	23	23	23	18	11	1	2	47	30	669

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	19	6	6	8	0	0	79	15	38
2020	Non-shift worker	32	24	18	13	9	0	2	58	23	717
2019	Shift worker	55	19	11	13	2	0	0	74	15	33
2019	Non-shift worker	38	29	16	9	6	0	2	69	15	803
2018	Shift worker	53	24	17	6	0	0	0	78	6	22
2018	Non-shift worker	29	28	21	11	8	0	2	59	20	620
2017	Shift worker	49	14	14	4	11	0	7	68	17	37
2017	Non-shift worker	31	27	20	10	7	1	5	61	18	669

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	22	5	4	14	0	0	77	18	39
2020	Non-shift worker	24	26	22	16	11	0	0	50	27	718
2019	Shift worker	36	25	14	14	12	0	0	60	26	33
2019	Non-shift worker	30	31	20	11	8	0	1	61	19	806
2018	Shift worker	24	47	20	6	4	0	0	70	10	22
2018	Non-shift worker	23	28	22	16	10	0	0	51	27	622
2017	Shift worker	32	22	30	11	0	4	0	57	12	38
2017	Non-shift worker	24	27	26	14	8	0	1	52	22	668

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	11	13	5	8	0	8	71	14	38
2020	Non-shift worker	35	18	18	10	10	0	9	59	22	719

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	28	13	5	2	0	3	79	8	38
2020	Non-shift worker	41	31	16	8	3	0	1	73	11	717
2019	Shift worker	39	27	22	9	0	0	3	68	9	33
2019	Non-shift worker	34	36	19	6	4	0	1	70	10	804
2018	Shift worker	44	21	26	0	4	0	6	68	4	22
2018	Non-shift worker	29	38	22	6	4	1	1	68	10	620
2017	Shift worker	46	32	11	6	0	0	4	81	7	37
2017	Non-shift worker	36	33	18	7	4	0	1	70	12	668

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	27	11	9	5	3	0	74	15	37
2020	Non-shift worker	28	33	21	12	4	0	1	62	17	718
2019	Shift worker	45	29	10	12	0	0	3	76	13	33
2019	Non-shift worker	27	35	22	11	4	0	1	63	14	804
2018	Shift worker	35	18	37	0	4	0	6	56	4	22
2018	Non-shift worker	20	36	26	12	6	1	1	56	18	619
2017	Shift worker	45	28	16	4	5	0	2	75	9	37
2017	Non-shift worker	25	34	22	12	6	0	1	60	18	668

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	19	21	14	3	0	0	63	17	37
2020	Non-shift worker	39	29	17	9	5	0	1	68	15	713
2019	Shift worker	38	27	24	4	4	0	3	67	8	33
2019	Non-shift worker	35	32	19	10	4	0	1	67	14	805
2018	Shift worker	49	25	17	0	4	0	6	78	4	22
2018	Non-shift worker	32	36	18	9	4	0	0	68	14	619
2017	Shift worker	50	23	21	2	2	0	2	75	5	38
2017	Non-shift worker	34	33	18	8	5	1	2	68	13	668

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	23	14	8	5	0	0	73	13	37
2020	Non-shift worker	53	24	12	7	4	1	1	78	11	715
2019	Shift worker	43	28	20	2	4	0	3	73	6	33
2019	Non-shift worker	51	27	12	6	4	0	1	78	9	805

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	13	15	12	6	0	0	68	18	38
2020	Non-shift worker	35	30	19	11	5	0	1	65	16	718

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	22	7	11	2	0	0	79	13	37
2020	Non-shift worker	36	34	17	8	4	0	1	71	12	719
2019	Shift worker	43	26	17	6	4	0	4	71	11	32
2019	Non-shift worker	41	34	16	6	2	0	1	76	9	805
2018	Shift worker	57	16	22	0	4	0	0	74	4	22
2018	Non-shift worker	35	33	19	9	3	1	0	69	12	613
2017	Shift worker	31	35	22	7	0	0	4	70	7	38
2017	Non-shift worker	39	33	17	5	3	1	2	74	9	666

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	25	11	2	6	0	0	80	8	37
2020	Non-shift worker	52	28	12	5	2	0	1	81	7	713
2019	Shift worker	69	23	0	6	0	3	0	94	6	33
2019	Non-shift worker	56	24	12	4	3	0	1	81	7	803
2018	Shift worker	61	18	14	4	4	0	0	78	7	22
2018	Non-shift worker	49	25	14	5	5	0	1	75	11	617
2017	Shift worker	61	20	17	0	0	0	2	83	0	38
2017	Non-shift worker	55	22	12	5	3	0	3	80	8	664

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	16	18	5	0	0	0	77	5	39
2020	Non-shift worker	39	33	17	7	3	0	1	73	10	715

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	81	13	6	0	0	0	94	0	39
2020	Non-shift worker	75	12	5	1	1	5	92	2	715
2019	Shift worker	73	21	4	0	2	0	94	2	33
2019	Non-shift worker	78	11	4	1	1	5	94	2	800
2018	Shift worker	73	3	17	3	4	0	76	7	22
2018	Non-shift worker	72	15	6	1	1	5	91	3	616

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	78	6	11	3	2	0	0	84	5	39
2020	Non-shift worker	83	7	3	2	1	1	3	94	3	714
2019	Shift worker	62	20	7	4	0	0	7	88	4	33
2019	Non-shift worker	75	11	6	3	2	1	2	88	5	803
2018	Shift worker	79	6	6	6	4	0	0	85	10	22
2018	Non-shift worker	79	9	4	2	2	1	3	92	4	619
2017	Shift worker	71	6	10	2	0	0	11	87	2	38
2017	Non-shift worker	78	9	3	3	1	1	4	92	5	667

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	23	9	2	0	0	89	2	39
2020	Non-shift worker	75	15	5	2	1	1	92	3	712
2019	Shift worker	64	16	12	4	0	3	83	4	32
2019	Non-shift worker	59	26	9	3	2	1	86	5	800
2018	Shift worker	53	26	17	0	4	0	79	4	22
2018	Non-shift worker	61	23	9	4	1	1	86	5	618
2017	Shift worker	58	16	12	0	2	11	84	3	37
2017	Non-shift worker	65	22	7	2	1	2	89	3	668

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	82	8	7	3	0	0	0	90	3	38
2020	Non-shift worker	72	15	7	3	3	0	1	88	6	717
2019	Shift worker	59	18	12	8	0	0	3	80	8	33
2019	Non-shift worker	65	18	8	4	4	0	1	84	8	798
2018	Shift worker	70	15	11	0	4	0	0	85	4	22
2018	Non-shift worker	66	17	9	4	2	1	2	85	6	618
2017	Shift worker	63	19	4	2	0	0	11	93	2	38
2017	Non-shift worker	69	14	7	5	3	0	2	85	8	668

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	77	2	8	0	0	0	13	91	0	38
2020	Non-shift worker	67	8	2	2	0	0	20	95	2	719
2019	Shift worker	69	4	6	0	0	0	21	92	0	33
2019	Non-shift worker	60	11	4	1	0	0	23	93	3	796
2018	Shift worker	69	9	6	0	0	0	16	93	0	21
2018	Non-shift worker	53	12	4	2	1	1	27	91	4	611
2017	Shift worker	69	6	4	0	0	0	20	94	0	38
2017	Non-shift worker	57	10	4	1	1	0	26	92	3	669

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	76	19	5	0	0	0	0	95	0	39
2020	Non-shift worker	75	15	6	1	1	0	3	92	2	720
2019	Shift worker	76	9	4	0	0	0	11	95	0	32
2019	Non-shift worker	71	17	6	1	1	0	4	91	2	799
2018	Shift worker	59	19	6	0	4	0	12	88	5	21
2018	Non-shift worker	64	22	7	1	1	1	4	90	2	616
2017	Shift worker	73	2	7	0	0	0	18	92	0	38
2017	Non-shift worker	71	15	6	2	0	0	5	91	2	665

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	15	5	16	6	0	0	73	22	38
2020	Non-shift worker	74	12	5	3	3	1	3	89	6	718
2019	Shift worker	54	6	18	11	12	0	0	60	22	32
2019	Non-shift worker	75	10	6	3	3	0	2	87	7	800
2018	Shift worker	53	15	6	9	7	0	11	76	17	22
2018	Non-shift worker	76	10	4	3	3	0	3	89	6	618
2017	Shift worker	43	14	21	4	4	7	7	66	10	38
2017	Non-shift worker	74	10	6	3	1	0	5	89	5	669

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	28	11	0	0	0	0	89	0	39
2020	Non-shift worker	53	27	13	4	2	1	1	81	6	718
2019	Shift worker	47	27	12	11	0	0	3	77	11	33
2019	Non-shift worker	58	25	10	3	2	0	2	85	4	802
2018	Shift worker	49	24	23	0	4	0	0	73	4	22
2018	Non-shift worker	53	28	11	3	1	0	2	84	5	619
2017	Shift worker	53	24	14	2	0	0	7	83	2	38
2017	Non-shift worker	58	24	10	4	1	1	3	85	5	667

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	24	23	2	5	0	0	70	7	39
2020	Non-shift worker	30	41	19	6	3	1	0	72	9	717

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	33	38	3	5	0	55	8	39
2020	Non-shift worker	14	29	36	16	4	0	43	21	716
2019	Shift worker	19	27	48	6	0	0	46	6	33
2019	Non-shift worker	17	35	35	11	3	0	52	14	807
2018	Shift worker	6	47	43	0	4	0	53	4	22
2018	Non-shift worker	12	30	36	14	7	0	43	21	618
2017	Shift worker	25	29	34	7	2	2	56	9	38
2017	Non-shift worker	11	31	37	15	6	0	42	21	667

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	15	38	23	16	0	39	23	39
2020	Non-shift worker	11	21	40	20	8	0	28	32	718
2019	Shift worker	4	18	39	25	14	0	39	22	32
2019	Non-shift worker	6	19	41	24	9	0	34	25	803
2018	Shift worker	7	6	47	31	9	0	40	13	21
2018	Non-shift worker	10	21	38	21	9	0	30	31	608
2017	Shift worker	2	11	27	30	27	2	59	13	38
2017	Non-shift worker	5	23	40	22	8	1	30	29	667

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	27	17	7	3	5	0	72	10	39
2020	Non-shift worker	41	36	12	5	3	2	0	79	9	716
2019	Shift worker	44	30	11	8	7	0	0	75	15	33
2019	Non-shift worker	41	37	13	4	2	2	0	80	7	808
2018	Shift worker	24	38	30	6	3	0	0	62	9	22
2018	Non-shift worker	40	41	11	5	1	2	0	82	7	622
2017	Shift worker	34	35	11	5	7	4	4	75	13	38
2017	Non-shift worker	31	45	12	5	3	3	0	78	9	667

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	27	10	8	3	2	0	79	11	39
2020	Non-shift worker	40	31	12	9	4	3	0	73	14	716

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	26	13	12	2	5	0	72	15	39
2020	Non-shift worker	44	26	11	11	6	1	0	71	18	719

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	17	19	5	0	2	0	75	5	39
2020	Non-shift worker	54	24	11	4	3	3	1	81	8	712

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	24	16	3	8	3	0	71	12	39
2020	Non-shift worker	41	31	13	9	5	1	0	73	14	719
2019	Shift worker	34	26	22	8	9	0	0	60	17	33
2019	Non-shift worker	33	36	16	9	4	3	0	70	13	809
2018	Shift worker	35	25	37	3	0	0	0	60	3	22
2018	Non-shift worker	31	37	14	11	5	1	0	69	16	621
2017	Shift worker	25	41	18	4	4	2	4	71	9	38
2017	Non-shift worker	25	38	16	14	5	2	0	64	20	668

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	23	10	9	0	4	3	79	10	39
2020	Non-shift worker	42	38	9	7	3	1	0	81	10	718

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	16	23	8	0	4	3	66	9	39
2020	Non-shift worker	40	35	10	9	4	1	0	76	14	712

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	29	19	5	0	7	3	73	6	38
2020	Non-shift worker	37	36	14	6	4	2	1	75	10	711

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	23	10	3	0	6	3	85	3	39
2020	Non-shift worker	50	30	10	4	2	2	2	83	7	717

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	69	13	8	3	0	4	3	88	3	39
2020	Non-shift worker	71	18	5	1	1	4	1	93	2	716

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	33	10	3	0	5	0	87	3	39
2020	Non-shift worker	47	31	9	6	2	3	1	82	8	717

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	23	9	2	5	0	0	84	7	39
2020	Non-shift worker	54	27	7	7	4	1	0	82	10	715

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	21	13	5	0	0	0	82	5	39
2020	Non-shift worker	52	27	7	9	4	1	0	80	13	718

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	18	82	39
2020	Non-shift worker	6	94	711

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	16	84	39
2020	Non-shift worker	8	92	715
2019	Shift worker	6	94	32
2019	Non-shift worker	14	86	806
2017	Non-shift worker	14	86	666
2014	Non-shift worker	11	89	587

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	86	14	91
2014	Non-shift worker	80	20	64

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Non-shift worker	62	28	5	4	1	0	0	90	5	77
2014	Non-shift worker	70	24	0	6	0	0	0	94	6	51

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	24	13	2	0	5	2	83	3	39
2020	Non-shift worker	52	29	8	3	1	3	4	86	5	717

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	56	23	7	80	20	39
2020	Non-shift worker	26	53	19	1	67	33	720

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	20	5	5	0	0	23	87	6	39
2020	Non-shift worker	45	19	13	7	6	1	9	71	14	719
2019	Shift worker	63	6	10	0	9	0	12	79	10	33
2019	Non-shift worker	42	21	15	8	8	1	6	67	17	796
2018	Shift worker	61	17	6	0	4	0	12	89	5	21
2018	Non-shift worker	44	20	16	8	7	1	5	67	16	618

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Privy Council Office by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 63a. From whom did you experience discrimination on the job? Co-workers

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Question 64a. Please indicate the type of discrimination you experienced. Race

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Question 64c. Please indicate the type of discrimination you experienced. Colour

Question 64e. Please indicate the type of discrimination you experienced. Age

Question 64f. Please indicate the type of discrimination you experienced. Sex

Question 64j. Please indicate the type of discrimination you experienced. Family status