2020 Public Service Employee Survey Results for Canadian Grain Commission by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 25 53 7 13 2 0 0 79 15 102
2020 Does not provide services to public 32 43 5 18 2 0 0 75 20 258

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 75 19 3 2 1 0 0 94 3 101
2020 Does not provide services to public 76 15 5 1 1 0 2 93 2 257
2017 Provides services to public 77 19 1 2 1 0 1 96 3 112
2017 Does not provide services to public 82 12 2 1 0 0 2 97 1 223
2014 Provides services to public 78 14 6 1 0 0 1 93 1 95
2014 Does not provide services to public 79 14 2 1 1 1 2 95 2 192

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 43 12 8 2 0 0 78 10 100
2020 Does not provide services to public 36 42 10 10 2 0 0 78 13 258
2019 Provides services to public 41 40 6 12 2 0 0 81 13 112
2019 Does not provide services to public 40 38 7 11 5 0 0 77 15 255
2017 Provides services to public 39 36 5 11 10 0 0 75 20 112
2017 Does not provide services to public 40 40 7 10 4 0 0 79 14 223
2014 Provides services to public 45 39 8 7 2 0 0 83 9 95
2014 Does not provide services to public 43 35 10 8 4 0 0 78 12 191

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 42 7 2 3 0 1 87 5 101
2020 Does not provide services to public 43 41 9 6 1 0 1 84 7 256
2019 Provides services to public 37 44 7 9 3 0 0 82 11 113
2019 Does not provide services to public 37 47 4 9 2 0 0 85 11 254
2018 Provides services to public 40 47 4 5 3 0 1 88 8 95
2018 Does not provide services to public 43 40 5 10 2 0 1 83 12 218
2017 Provides services to public 41 43 6 5 3 0 1 86 8 112
2017 Does not provide services to public 51 34 7 7 1 0 0 85 8 223
2014 Provides services to public 35 38 20 7 1 0 0 73 8 95
2014 Does not provide services to public 39 44 8 8 1 0 0 83 9 192

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 41 6 6 0 0 1 88 6 101
2020 Does not provide services to public 47 37 4 9 3 0 0 85 11 257
2019 Provides services to public 57 29 5 6 3 0 0 86 9 112
2019 Does not provide services to public 48 42 5 5 0 0 0 90 5 254
2017 Provides services to public 63 31 4 2 0 0 0 94 2 112
2017 Does not provide services to public 61 31 4 3 1 0 0 92 4 221
2014 Provides services to public 57 34 6 4 0 0 0 91 4 95
2014 Does not provide services to public 57 34 5 3 1 0 0 91 4 192

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 24 19 7 3 0 0 71 10 101
2020 Does not provide services to public 44 33 10 9 3 0 0 77 13 258
2019 Provides services to public 39 31 12 13 5 0 0 70 18 112
2019 Does not provide services to public 39 36 15 6 3 0 0 76 9 254
2018 Provides services to public 42 32 16 7 3 0 0 73 11 95
2018 Does not provide services to public 42 34 12 8 4 0 0 76 12 218
2017 Provides services to public 43 27 15 11 5 0 0 70 15 112
2017 Does not provide services to public 52 29 8 6 4 0 0 82 10 223
2014 Provides services to public 39 37 9 11 3 0 1 76 15 95
2014 Does not provide services to public 37 38 8 10 7 0 0 75 17 192

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 42 8 1 1 0 0 90 2 100
2020 Does not provide services to public 43 41 7 6 2 0 0 84 9 258
2019 Provides services to public 45 38 9 5 2 0 0 83 8 113
2019 Does not provide services to public 33 46 13 5 3 0 0 79 9 255
2018 Provides services to public 34 56 5 4 1 0 0 90 5 95
2018 Does not provide services to public 37 43 12 5 2 0 0 80 8 216
2017 Provides services to public 40 45 8 6 1 0 0 85 7 112
2017 Does not provide services to public 44 41 8 4 2 0 0 86 6 223
2014 Provides services to public 29 56 8 4 3 0 0 85 7 95
2014 Does not provide services to public 32 50 13 2 3 0 0 82 5 192

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 31 20 9 5 0 0 66 14 102
2020 Does not provide services to public 34 40 13 8 4 0 0 75 13 257
2019 Provides services to public 36 30 17 14 4 0 0 66 17 111
2019 Does not provide services to public 26 39 17 12 5 1 0 65 17 255
2018 Provides services to public 30 43 14 8 4 0 0 73 13 95
2018 Does not provide services to public 28 36 19 12 5 0 0 64 16 217
2017 Provides services to public 28 44 16 5 5 1 0 73 11 112
2017 Does not provide services to public 32 39 10 13 4 0 1 72 18 223
2014 Provides services to public 23 37 23 11 6 0 0 60 17 95
2014 Does not provide services to public 25 46 17 8 4 0 0 71 12 192

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 48 7 4 1 0 0 88 5 102
2020 Does not provide services to public 42 39 10 8 1 0 0 81 10 256
2019 Provides services to public 45 35 4 12 3 0 0 80 15 111
2019 Does not provide services to public 34 45 9 10 2 0 0 79 12 254
2018 Provides services to public 38 43 12 6 1 0 0 81 7 95
2018 Does not provide services to public 37 41 10 10 3 0 0 77 13 218
2017 Provides services to public 39 40 11 6 4 0 0 79 10 112
2017 Does not provide services to public 44 36 10 8 3 0 0 80 10 222

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 61 32 5 1 1 0 0 93 2 101
2020 Does not provide services to public 56 34 5 4 0 0 0 90 5 254
2019 Provides services to public 59 35 5 1 0 1 0 94 1 111
2019 Does not provide services to public 48 41 7 3 2 0 0 88 5 254
2018 Provides services to public 53 38 7 2 0 0 0 91 2 95
2018 Does not provide services to public 48 42 5 3 1 0 0 90 4 215
2017 Provides services to public 56 37 8 0 0 0 0 92 0 112
2017 Does not provide services to public 59 31 4 4 1 0 0 91 5 223
2014 Provides services to public 44 47 7 2 0 0 0 91 2 95
2014 Does not provide services to public 54 35 7 3 1 0 0 89 4 192

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 40 14 6 3 0 0 77 9 102
2020 Does not provide services to public 39 39 11 6 5 0 0 78 11 257
2019 Provides services to public 38 36 11 8 6 1 0 74 15 111
2019 Does not provide services to public 33 41 12 8 5 0 0 74 14 252
2018 Provides services to public 35 37 12 14 1 0 0 72 15 95
2018 Does not provide services to public 35 44 9 8 4 0 0 79 12 216
2017 Provides services to public 32 44 5 11 8 0 0 76 19 112
2017 Does not provide services to public 43 34 8 9 5 0 1 77 14 223

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 34 3 0 1 0 0 96 1 101
2020 Does not provide services to public 55 34 8 2 0 0 0 90 2 255
2019 Provides services to public 62 29 6 3 0 0 0 91 3 108
2019 Does not provide services to public 54 35 9 1 1 0 0 88 2 253
2018 Provides services to public 61 36 2 0 1 0 0 97 1 94
2018 Does not provide services to public 53 35 10 1 1 0 0 88 2 212
2017 Provides services to public 71 26 3 0 1 0 0 96 1 112
2017 Does not provide services to public 68 22 7 3 1 0 0 89 4 223
2014 Provides services to public 70 25 4 0 1 0 0 95 1 95
2014 Does not provide services to public 63 29 8 0 0 0 0 91 0 192

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 39 10 8 2 1 0 79 10 102
2020 Does not provide services to public 39 38 10 9 4 0 0 77 13 255
2019 Provides services to public 39 32 13 11 5 0 0 71 16 111
2019 Does not provide services to public 32 43 11 9 5 0 0 75 14 255
2018 Provides services to public 38 37 14 8 3 0 0 75 12 94
2018 Does not provide services to public 32 41 11 12 5 0 0 73 17 212
2017 Provides services to public 34 40 11 8 8 0 0 73 16 112
2017 Does not provide services to public 41 37 8 9 5 0 0 78 14 222
2014 Provides services to public 28 42 9 15 6 0 1 70 21 95
2014 Does not provide services to public 35 38 13 10 4 0 0 73 14 192

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 33 16 3 4 0 0 77 7 101
2020 Does not provide services to public 40 37 10 9 3 0 0 77 12 257
2019 Provides services to public 45 27 16 7 6 0 0 72 13 111
2019 Does not provide services to public 35 35 16 7 6 0 0 71 13 255
2018 Provides services to public 42 34 17 4 3 0 0 76 7 94
2018 Does not provide services to public 36 38 11 9 6 0 0 74 15 214
2017 Provides services to public 39 39 12 4 5 0 0 79 9 112
2017 Does not provide services to public 49 28 12 6 4 0 0 77 11 223
2014 Provides services to public 35 37 17 7 4 0 0 72 12 95
2014 Does not provide services to public 41 34 13 11 1 0 0 75 12 192

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 35 12 6 1 0 0 81 7 101
2020 Does not provide services to public 37 44 9 8 2 0 0 81 9 256
2019 Provides services to public 43 35 11 8 2 0 0 79 10 113
2019 Does not provide services to public 33 42 17 6 2 0 0 75 8 252
2018 Provides services to public 40 40 10 8 2 0 0 80 10 95
2018 Does not provide services to public 37 37 15 7 2 0 0 75 10 216
2017 Provides services to public 47 35 11 4 3 0 0 82 7 112
2017 Does not provide services to public 50 30 9 7 3 0 1 81 10 223
2014 Provides services to public 39 41 13 5 1 0 0 80 6 95
2014 Does not provide services to public 40 41 11 6 1 1 0 82 7 192

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 37 6 0 1 0 0 93 1 102
2020 Does not provide services to public 46 39 8 4 2 0 0 86 6 258
2019 Provides services to public 45 37 10 7 0 1 0 83 7 113
2019 Does not provide services to public 42 40 11 4 3 0 0 82 7 256
2018 Provides services to public 47 41 6 4 1 0 0 89 5 95
2018 Does not provide services to public 42 42 7 5 3 0 0 85 8 215
2017 Provides services to public 48 39 4 6 3 0 0 87 9 112
2017 Does not provide services to public 57 27 11 4 2 0 0 84 6 223
2014 Provides services to public 42 46 10 2 1 0 0 87 3 94
2014 Does not provide services to public 50 37 6 4 2 0 0 87 6 192

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 34 16 7 5 0 0 73 12 101
2020 Does not provide services to public 40 32 19 7 2 0 0 72 10 256
2019 Provides services to public 42 30 14 8 4 0 2 73 12 113
2019 Does not provide services to public 39 32 19 7 1 0 1 72 9 250
2018 Provides services to public 41 31 11 8 6 0 2 74 14 95
2018 Does not provide services to public 45 32 14 5 3 0 2 78 7 217
2017 Provides services to public 45 32 16 4 1 0 2 78 5 111
2017 Does not provide services to public 43 34 12 7 0 1 2 79 8 222
2014 Provides services to public 32 39 19 4 3 0 3 73 7 95
2014 Does not provide services to public 34 35 20 8 1 0 1 71 9 192

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 1 23 40 25 11 0 0 36 24 102
2020 Does not provide services to public 6 21 34 27 11 0 1 38 27 258
2019 Provides services to public 8 13 43 26 8 1 1 34 22 113
2019 Does not provide services to public 7 21 37 24 10 1 0 34 29 254
2018 Provides services to public 4 25 44 14 12 0 1 26 30 95
2018 Does not provide services to public 5 19 41 21 12 1 2 33 25 217
2017 Provides services to public 5 20 35 20 17 0 3 38 25 112
2017 Does not provide services to public 2 20 36 27 12 1 3 40 23 222
2014 Provides services to public 9 19 43 22 6 0 0 29 28 95
2014 Does not provide services to public 5 20 44 22 9 1 1 31 25 192

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 4 12 27 33 24 0 0 57 16 102
2020 Does not provide services to public 2 9 27 33 24 3 2 60 11 258
2019 Provides services to public 5 13 29 30 20 1 1 51 19 113
2019 Does not provide services to public 4 17 29 29 18 1 1 48 22 254
2018 Provides services to public 4 15 29 34 18 1 0 52 19 95
2018 Does not provide services to public 2 9 29 34 22 3 2 58 11 214
2017 Provides services to public 6 9 32 21 25 4 3 50 16 112
2017 Does not provide services to public 2 12 23 30 28 2 4 61 14 222
2014 Provides services to public 9 19 42 17 13 0 0 30 29 95
2014 Does not provide services to public 6 25 32 19 15 2 2 35 32 190

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 12 45 22 13 0 1 35 19 102
2020 Does not provide services to public 11 19 27 26 13 1 3 41 31 257
2019 Provides services to public 15 17 26 27 14 2 1 42 32 113
2019 Does not provide services to public 14 18 29 21 14 1 2 36 34 255
2018 Provides services to public 12 19 43 17 9 0 0 26 31 95
2018 Does not provide services to public 13 16 31 23 13 1 2 38 30 212
2017 Provides services to public 5 18 34 22 14 4 4 38 25 112
2017 Does not provide services to public 9 15 24 22 23 2 5 48 25 222
2014 Provides services to public 7 26 27 28 10 0 2 39 33 95
2014 Does not provide services to public 8 15 32 25 15 3 3 42 25 192

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 0 1 26 45 27 0 1 73 1 101
2020 Does not provide services to public 4 9 23 38 23 1 2 63 14 253
2019 Provides services to public 3 6 20 45 25 0 1 71 9 113
2019 Does not provide services to public 2 7 30 32 24 1 3 59 10 251
2018 Provides services to public 2 8 27 41 18 1 3 61 11 94
2018 Does not provide services to public 3 8 25 36 25 1 2 63 12 213
2017 Provides services to public 2 0 28 40 25 0 5 68 2 112
2017 Does not provide services to public 1 7 24 30 32 1 5 66 9 221
2014 Provides services to public 2 7 29 47 16 0 0 62 8 95
2014 Does not provide services to public 2 8 29 34 24 0 3 60 10 190

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 5 22 32 28 12 0 1 41 27 102
2020 Does not provide services to public 9 18 26 28 15 1 2 45 28 258
2019 Provides services to public 10 21 26 22 16 3 1 40 33 113
2019 Does not provide services to public 10 18 29 24 17 1 2 42 29 253
2018 Provides services to public 8 24 34 16 17 1 0 33 32 95
2018 Does not provide services to public 6 21 29 25 17 1 2 43 28 215
2017 Provides services to public 14 10 32 21 19 0 4 42 25 112
2017 Does not provide services to public 5 19 25 19 25 3 3 47 26 222
2014 Provides services to public 15 21 39 16 8 0 0 25 36 95
2014 Does not provide services to public 18 20 36 16 8 1 0 24 39 192

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 5 13 16 30 34 2 1 65 18 101
2020 Does not provide services to public 1 9 27 30 27 4 2 61 11 255
2019 Provides services to public 2 9 25 26 31 4 4 62 11 112
2019 Does not provide services to public 5 11 22 26 29 5 2 59 17 254
2018 Provides services to public 3 13 20 31 27 2 3 62 17 95
2018 Does not provide services to public 4 3 23 33 30 2 5 68 7 213
2017 Provides services to public 2 6 19 33 29 5 7 70 9 112
2017 Does not provide services to public 2 5 17 32 32 6 5 73 9 221
2014 Provides services to public 5 7 30 33 20 2 3 56 13 95
2014 Does not provide services to public 2 10 23 34 22 2 6 62 13 192

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 2 15 31 30 20 2 1 51 17 102
2020 Does not provide services to public 8 13 32 27 17 2 1 46 21 255
2019 Provides services to public 7 18 30 21 18 4 3 41 27 113
2019 Does not provide services to public 11 19 26 21 18 2 3 41 31 253
2018 Provides services to public 10 12 30 27 16 4 0 45 23 95
2018 Does not provide services to public 11 12 29 25 18 3 1 45 25 215
2017 Provides services to public 4 13 31 20 23 4 4 47 19 112
2017 Does not provide services to public 8 13 29 20 23 4 4 46 22 221
2014 Provides services to public 9 20 31 25 14 1 1 39 29 95
2014 Does not provide services to public 7 12 37 24 14 1 5 41 20 192

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 2 15 45 23 15 0 0 38 17 102
2020 Does not provide services to public 4 13 38 28 15 0 2 44 17 257
2019 Provides services to public 5 13 35 26 19 1 1 45 19 113
2019 Does not provide services to public 7 14 24 37 17 0 1 54 21 252
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 31 18 9 4 3 1 67 14 102
2020 Does not provide services to public 23 36 16 12 4 6 3 65 18 257
2019 Provides services to public 32 28 13 17 6 3 2 63 24 113
2019 Does not provide services to public 26 34 19 9 7 2 3 64 16 255
2018 Provides services to public 26 35 23 5 7 2 1 63 13 94
2018 Does not provide services to public 26 37 19 10 5 2 2 65 15 216
2017 Provides services to public 29 37 15 9 7 3 0 68 16 112
2017 Does not provide services to public 31 38 15 8 4 2 1 72 12 222
2014 Provides services to public 26 41 21 9 3 0 0 67 12 94
2014 Does not provide services to public 33 41 16 6 4 1 0 75 10 192

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 27 7 8 4 1 0 80 13 101
2020 Does not provide services to public 45 32 6 13 5 0 0 76 18 256
2019 Provides services to public 49 27 4 12 7 0 1 77 20 112
2019 Does not provide services to public 41 33 11 11 3 0 0 74 14 255
2018 Provides services to public 55 22 4 13 6 0 0 77 19 94
2018 Does not provide services to public 40 32 12 8 7 1 0 72 16 217
2017 Provides services to public 40 35 9 10 5 1 0 76 15 112
2017 Does not provide services to public 48 31 7 8 6 0 0 79 14 221
2014 Provides services to public 42 37 9 8 5 0 0 78 13 95
2014 Does not provide services to public 44 31 10 12 2 1 1 76 15 192

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 26 9 6 4 0 0 81 10 101
2020 Does not provide services to public 58 26 7 5 2 0 0 85 8 257
2019 Provides services to public 49 30 4 12 4 0 1 79 17 113
2019 Does not provide services to public 47 33 8 8 3 0 0 80 11 252
2018 Provides services to public 45 33 12 8 2 0 0 78 10 94
2018 Does not provide services to public 48 36 5 8 3 1 0 84 11 216
2017 Provides services to public 47 39 3 7 4 0 0 86 11 112
2017 Does not provide services to public 53 33 7 5 2 0 0 86 8 223
2014 Provides services to public 35 42 15 5 3 0 0 77 9 95
2014 Does not provide services to public 40 48 8 3 1 0 0 89 3 192

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 34 9 6 2 0 0 83 9 101
2020 Does not provide services to public 43 36 12 7 1 2 0 80 8 254
2019 Provides services to public 46 35 8 6 4 1 1 82 10 113
2019 Does not provide services to public 40 40 12 3 3 1 0 81 7 255
2018 Provides services to public 42 38 13 3 4 0 0 80 7 94
2018 Does not provide services to public 42 36 12 6 2 1 0 79 9 217

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 18 12 4 3 3 1 80 8 102
2020 Does not provide services to public 49 27 10 4 2 6 2 83 6 259
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 22 15 5 0 2 4 78 6 102
2020 Does not provide services to public 44 29 15 5 1 1 5 78 7 256
2019 Provides services to public 52 22 14 4 3 2 4 78 7 112
2019 Does not provide services to public 42 27 17 5 2 2 5 74 8 256

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 26 14 4 3 1 1 78 7 102
2020 Does not provide services to public 45 32 12 8 1 1 0 78 10 256
2019 Provides services to public 45 33 12 5 4 0 1 79 10 113
2019 Does not provide services to public 39 33 13 11 3 1 1 73 14 256
2018 Provides services to public 51 27 12 8 1 0 0 78 9 95
2018 Does not provide services to public 40 40 7 9 3 0 0 81 12 218
2017 Provides services to public 42 39 12 5 3 0 0 81 8 112
2017 Does not provide services to public 48 32 7 5 6 0 2 81 12 223
2014 Provides services to public 35 34 22 6 1 1 1 71 7 95
2014 Does not provide services to public 41 40 10 8 2 0 0 81 9 192

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 27 12 5 0 1 1 83 5 102
2020 Does not provide services to public 45 29 13 7 3 1 1 76 11 257

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 23 11 8 2 1 1 79 10 102
2020 Does not provide services to public 50 28 12 7 2 0 0 78 9 256
2019 Provides services to public 54 25 9 10 3 0 0 78 13 113
2019 Does not provide services to public 40 34 11 7 5 1 1 76 12 252
2018 Provides services to public 48 32 9 8 3 0 0 80 11 95
2018 Does not provide services to public 42 37 7 11 3 0 0 79 14 217
2017 Provides services to public 45 35 6 11 3 1 0 80 14 112
2017 Does not provide services to public 50 31 8 5 4 0 2 83 9 223
2014 Provides services to public 39 40 8 7 4 0 2 80 12 95
2014 Does not provide services to public 44 34 10 9 2 1 0 79 10 192

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 20 80 102
2020 Does not provide services to public 37 63 258

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 17 19 3 3 7 14 68 8 102
2020 Does not provide services to public 46 19 13 3 2 3 13 78 6 258

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 19 15 6 2 0 1 77 8 102
2020 Does not provide services to public 56 25 8 8 3 0 0 81 11 258
2019 Provides services to public 57 21 10 5 5 1 1 80 10 113
2019 Does not provide services to public 42 33 13 8 3 1 0 76 10 255
2018 Provides services to public 52 26 14 6 3 0 0 77 9 95
2018 Does not provide services to public 43 35 11 6 5 0 0 79 10 218
2017 Provides services to public 50 32 10 5 3 0 0 82 8 112
2017 Does not provide services to public 57 22 9 6 5 1 0 80 11 223
2014 Provides services to public 41 31 16 6 3 0 3 74 10 95
2014 Does not provide services to public 49 30 13 4 2 1 1 80 7 190
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 29 19 2 2 2 1 76 4 102
2020 Does not provide services to public 38 31 16 7 3 5 0 73 10 259
2019 Provides services to public 39 23 17 8 6 5 1 67 16 113
2019 Does not provide services to public 36 28 19 6 6 5 0 68 13 254
2018 Provides services to public 29 43 16 8 2 1 0 73 10 95
2018 Does not provide services to public 32 32 19 7 4 6 0 68 12 217
2017 Provides services to public 35 42 10 9 4 1 0 78 12 112
2017 Does not provide services to public 42 35 10 7 1 4 0 80 9 221
2014 Provides services to public 29 41 17 4 4 3 0 73 9 95
2014 Does not provide services to public 36 38 12 3 5 6 0 79 8 192

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 33 23 1 3 1 1 72 4 102
2020 Does not provide services to public 35 34 15 10 4 2 0 70 14 256
2019 Provides services to public 33 22 19 13 9 4 1 58 23 113
2019 Does not provide services to public 27 28 23 12 7 3 0 56 20 254
2018 Provides services to public 26 40 17 12 3 1 1 67 16 95
2018 Does not provide services to public 29 36 12 14 6 2 0 67 21 217
2017 Provides services to public 35 37 14 8 5 1 0 72 14 112
2017 Does not provide services to public 37 37 12 8 3 3 0 76 11 223
2014 Provides services to public 31 34 20 9 5 1 0 66 14 95
2014 Does not provide services to public 34 34 16 9 4 1 0 70 14 192

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 34 24 10 3 0 1 62 13 102
2020 Does not provide services to public 22 36 17 16 6 3 0 60 22 259
2019 Provides services to public 27 25 20 8 14 5 1 55 24 112
2019 Does not provide services to public 16 29 23 13 13 6 0 48 27 254
2018 Provides services to public 22 35 19 18 4 1 1 58 23 94
2018 Does not provide services to public 19 25 24 19 7 5 0 47 28 218
2017 Provides services to public 28 34 18 11 8 1 0 62 20 112
2017 Does not provide services to public 25 39 18 10 4 5 0 67 15 223
2014 Provides services to public 21 44 19 10 4 2 0 66 15 95
2014 Does not provide services to public 26 36 19 9 5 5 0 65 15 192

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 39 17 11 2 0 0 70 13 102
2020 Does not provide services to public 23 41 14 17 5 1 0 64 22 259
2019 Provides services to public 23 31 22 10 12 1 1 54 23 113
2019 Does not provide services to public 18 29 21 16 12 4 0 49 29 255
2018 Provides services to public 19 38 21 16 5 0 0 57 22 94
2018 Does not provide services to public 17 36 14 22 8 3 0 55 31 218
2017 Provides services to public 30 33 15 16 5 0 0 64 21 112
2017 Does not provide services to public 29 39 12 12 5 3 0 71 17 223
2014 Provides services to public 18 42 22 12 6 0 0 60 18 95
2014 Does not provide services to public 27 41 12 15 4 1 0 69 19 192

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 23 12 7 7 10 6 69 17 100
2020 Does not provide services to public 34 25 13 3 6 11 8 73 11 259
2019 Provides services to public 30 27 12 6 7 14 5 70 16 113
2019 Does not provide services to public 31 23 19 5 4 14 5 66 11 255
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 38 22 3 1 1 0 74 4 102
2020 Does not provide services to public 32 47 12 6 2 1 0 80 8 259
2019 Provides services to public 36 43 11 8 1 1 0 80 8 113
2019 Does not provide services to public 20 49 16 10 3 2 0 70 13 256
2018 Provides services to public 31 51 14 4 0 0 0 82 4 93
2018 Does not provide services to public 34 38 15 10 2 1 0 73 12 218
2017 Provides services to public 38 53 4 3 2 1 0 92 5 112
2017 Does not provide services to public 48 35 9 6 1 0 0 83 8 222
2014 Provides services to public 37 50 7 3 3 0 0 87 6 95
2014 Does not provide services to public 51 32 9 4 2 1 0 84 6 192

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 36 21 9 3 0 0 67 12 101
2020 Does not provide services to public 21 45 19 11 3 0 0 67 14 257
2019 Provides services to public 20 43 14 18 4 2 0 63 22 112
2019 Does not provide services to public 12 34 27 16 9 2 1 47 25 253

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 41 10 3 2 0 1 85 5 101
2020 Does not provide services to public 39 37 11 7 2 2 2 79 9 256
2019 Provides services to public 42 37 9 6 3 2 1 82 9 113
2019 Does not provide services to public 36 42 12 5 3 2 0 79 8 255
2018 Provides services to public 45 41 7 4 1 0 1 88 5 94
2018 Does not provide services to public 46 32 11 6 2 1 1 79 9 218
2017 Provides services to public 50 35 7 4 4 0 1 86 7 111
2017 Does not provide services to public 55 29 9 5 0 1 1 86 5 222
2014 Provides services to public 45 43 7 3 1 1 0 89 4 95
2014 Does not provide services to public 54 34 7 2 1 2 1 90 3 192

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 38 15 2 2 0 0 81 4 102
2020 Does not provide services to public 41 34 19 4 2 1 0 76 5 258
2019 Provides services to public 47 32 8 8 3 0 2 80 12 113
2019 Does not provide services to public 34 43 16 4 1 1 0 78 5 255
2018 Provides services to public 41 43 13 2 0 0 1 85 2 91
2018 Does not provide services to public 40 38 14 5 2 0 0 79 7 218

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 24 18 14 8 7 0 57 24 102
2020 Does not provide services to public 30 28 15 10 8 8 2 63 20 257
2019 Provides services to public 30 18 21 13 9 5 2 52 25 113
2019 Does not provide services to public 19 36 18 12 8 6 1 59 22 254
2018 Provides services to public 27 35 18 7 9 2 2 64 17 94
2018 Does not provide services to public 26 31 17 10 8 5 2 62 20 217
2017 Provides services to public 24 32 16 11 7 5 4 63 20 112
2017 Does not provide services to public 33 31 11 8 7 6 3 70 18 222
2014 Provides services to public 23 26 23 13 6 7 2 54 21 95
2014 Does not provide services to public 29 35 17 10 4 3 2 68 15 192

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 31 23 12 0 1 0 64 13 100
2020 Does not provide services to public 24 37 18 12 7 2 0 62 19 259
2019 Provides services to public 28 31 17 12 10 1 1 60 22 113
2019 Does not provide services to public 20 36 18 16 7 2 0 57 24 256
2018 Provides services to public 29 30 19 17 4 0 1 60 21 94
2018 Does not provide services to public 29 34 20 9 5 2 0 65 15 217
2017 Provides services to public 42 34 9 10 3 2 0 78 13 112
2017 Does not provide services to public 39 34 13 8 5 1 0 74 13 222
2014 Provides services to public 27 40 13 15 3 1 0 68 19 95
2014 Does not provide services to public 28 39 19 10 5 0 0 67 14 192

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 32 16 12 13 2 2 58 26 101
2020 Does not provide services to public 20 27 18 15 16 2 3 49 32 259
2019 Provides services to public 27 19 15 11 24 2 2 49 36 113
2019 Does not provide services to public 17 30 15 19 16 2 2 48 36 255
2018 Provides services to public 23 25 14 14 21 0 3 49 37 94
2018 Does not provide services to public 22 24 22 16 13 1 2 47 30 218
2017 Provides services to public 30 27 13 17 10 2 3 59 28 112
2017 Does not provide services to public 26 24 15 16 12 3 3 54 30 221
2014 Provides services to public 22 35 11 18 10 2 3 60 29 95
2014 Does not provide services to public 20 30 20 13 13 2 1 52 28 191

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 21 12 7 2 3 1 79 9 102
2020 Does not provide services to public 45 29 13 5 4 0 4 77 9 259
2019 Provides services to public 42 31 11 5 4 3 4 79 10 113
2019 Does not provide services to public 47 30 13 5 2 0 2 79 8 254

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 32 12 9 0 1 0 79 9 102
2020 Does not provide services to public 44 28 13 9 3 0 3 75 12 259
2019 Provides services to public 40 29 16 5 5 3 2 72 11 113
2019 Does not provide services to public 40 29 16 6 4 1 3 73 10 253

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 75 14 5 1 2 3 0 92 3 102
2020 Does not provide services to public 77 11 4 1 1 2 4 93 3 256
2019 Provides services to public 70 18 5 1 0 5 2 94 1 111
2019 Does not provide services to public 76 10 6 1 1 4 3 91 3 253

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 68 16 7 0 0 5 3 92 0 101
2020 Does not provide services to public 72 13 4 2 0 2 6 93 2 259
2019 Provides services to public 77 10 2 0 2 3 7 96 2 112
2019 Does not provide services to public 77 9 3 2 1 1 7 93 3 252

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 36 24 9 1 1 1 66 10 99
2020 Does not provide services to public 26 42 16 9 3 3 0 71 12 259
2019 Provides services to public 29 32 24 9 4 2 0 62 14 113
2019 Does not provide services to public 18 47 20 8 4 3 1 67 12 255
2018 Provides services to public 26 40 26 4 2 1 0 67 7 93
2018 Does not provide services to public 23 40 19 11 5 1 0 64 17 218
2017 Provides services to public 33 37 19 6 4 2 0 71 10 112
2017 Does not provide services to public 31 39 15 9 3 3 0 72 13 223

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 36 13 6 2 1 0 78 9 101
2020 Does not provide services to public 39 39 12 7 2 0 0 79 9 257
2019 Provides services to public 45 32 9 6 7 1 1 78 14 112
2019 Does not provide services to public 30 45 14 7 2 1 0 77 9 255
2018 Provides services to public 51 39 8 2 0 0 0 90 2 94
2018 Does not provide services to public 44 34 13 5 1 2 0 80 6 216
2017 Provides services to public 49 35 8 6 1 1 0 85 7 112
2017 Does not provide services to public 53 32 11 1 2 1 0 86 3 223
2014 Provides services to public 44 45 8 2 1 1 0 90 3 94
2014 Does not provide services to public 52 34 9 3 1 1 1 87 4 192

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 36 12 5 2 1 1 80 7 101
2020 Does not provide services to public 42 37 11 4 1 2 2 83 5 258
2019 Provides services to public 54 32 10 2 2 0 1 86 4 113
2019 Does not provide services to public 42 40 14 2 0 2 0 83 3 256
2018 Provides services to public 58 29 10 1 1 1 0 88 2 94
2018 Does not provide services to public 49 34 11 2 1 3 0 86 3 216
2017 Provides services to public 48 32 16 3 0 1 0 81 3 111
2017 Does not provide services to public 57 26 9 2 3 3 0 86 5 222
2014 Provides services to public 50 36 8 3 1 2 0 88 4 94
2014 Does not provide services to public 56 28 11 2 1 1 0 85 4 192

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 26 21 6 1 4 1 71 7 102
2020 Does not provide services to public 32 29 22 7 2 7 1 66 10 258

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 27 12 7 1 1 2 79 8 102
2020 Does not provide services to public 44 36 9 6 2 2 0 82 8 258

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 34 6 2 1 0 0 91 3 100
2020 Does not provide services to public 55 32 8 4 1 0 0 86 5 258
2019 Provides services to public 54 27 13 3 3 0 0 81 5 112
2019 Does not provide services to public 47 38 10 3 2 0 0 85 5 255
2018 Provides services to public 52 29 15 3 0 0 0 82 3 93
2018 Does not provide services to public 54 33 8 4 1 0 0 87 5 215
2017 Provides services to public 48 39 5 3 4 0 0 87 7 112
2017 Does not provide services to public 62 28 6 2 2 0 0 90 4 223
2014 Provides services to public 47 40 11 1 1 0 0 88 2 93
2014 Does not provide services to public 61 30 5 3 1 0 0 91 4 192

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 29 13 5 0 0 0 81 5 102
2020 Does not provide services to public 44 32 13 8 3 0 0 76 11 259
2019 Provides services to public 43 27 19 10 2 0 0 70 12 113
2019 Does not provide services to public 33 38 16 8 4 0 0 72 12 256
2018 Provides services to public 49 29 14 7 1 0 0 78 8 94
2018 Does not provide services to public 46 29 14 7 3 1 0 76 10 216
2017 Provides services to public 41 37 13 7 3 0 0 77 9 112
2017 Does not provide services to public 55 24 12 5 3 2 0 81 7 223
2014 Provides services to public 36 36 18 6 4 0 0 72 10 95
2014 Does not provide services to public 38 33 14 9 5 1 1 72 14 192

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 27 16 4 1 0 0 78 5 102
2020 Does not provide services to public 44 33 13 8 2 0 0 76 10 259
2019 Provides services to public 38 35 19 4 4 0 0 72 9 110
2019 Does not provide services to public 33 37 17 9 4 0 0 70 13 253
2018 Provides services to public 45 34 12 9 0 0 0 80 9 93
2018 Does not provide services to public 42 37 10 6 4 0 0 80 10 213
2017 Provides services to public 41 35 14 6 3 0 0 76 9 112
2017 Does not provide services to public 54 29 9 6 2 0 0 83 8 223
2014 Provides services to public 31 41 18 6 4 0 0 72 10 95
2014 Does not provide services to public 44 29 15 8 4 0 0 73 12 192

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 26 13 7 1 0 0 78 8 102
2020 Does not provide services to public 40 27 11 11 7 4 1 69 19 259
2019 Provides services to public 40 21 17 10 8 4 0 63 19 113
2019 Does not provide services to public 31 26 18 14 8 2 0 59 22 255
2018 Provides services to public 37 23 23 12 1 2 1 62 14 94
2018 Does not provide services to public 35 27 15 13 7 1 0 64 21 216
2017 Provides services to public 38 24 18 14 5 1 1 62 19 112
2017 Does not provide services to public 45 22 14 11 4 2 1 70 15 223
2014 Provides services to public 32 33 16 12 4 4 0 68 16 95
2014 Does not provide services to public 41 21 18 9 8 3 1 63 18 192
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Provides services to public 14 52 34 102
2020 Does not provide services to public 19 48 33 259
2019 Provides services to public 18 50 32 113
2019 Does not provide services to public 23 43 34 256
2018 Provides services to public 15 60 25 95
2018 Does not provide services to public 17 40 43 217
2017 Provides services to public 20 49 31 112
2017 Does not provide services to public 12 53 35 223
2014 Provides services to public 12 54 34 95
2014 Does not provide services to public 20 52 29 192

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Provides services to public 27 7 58 0 7 0 15
2020 Does not provide services to public 24 6 42 6 10 12 50
2019 Provides services to public 20 14 36 9 18 4 22
2019 Does not provide services to public 19 15 38 0 12 15 59
2018 Provides services to public 19 12 28 14 14 13 15
2018 Does not provide services to public 20 14 39 2 13 12 39
2017 Provides services to public 36 13 38 9 4 0 22
2017 Does not provide services to public 43 15 23 0 12 7 27
2014 Provides services to public 51 0 42 0 9999 8 12
2014 Does not provide services to public 31 26 13 16 9999 14 39
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 8 92 101
2020 Does not provide services to public 12 88 259
2019 Provides services to public 15 85 111
2019 Does not provide services to public 15 85 254
2018 Provides services to public 10 90 95
2018 Does not provide services to public 9 91 217

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 51 49 10
2018 Does not provide services to public 55 45 20

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 31 69 17
2019 Does not provide services to public 57 43 37

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 0 100 37
2018 Provides services to public 0 100 10
2018 Does not provide services to public 0 100 20

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 59 41 17
2019 Does not provide services to public 44 56 37

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 42 58 17
2019 Does not provide services to public 47 53 37

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 54 46 17
2019 Does not provide services to public 48 52 37
2018 Provides services to public 49 51 10
2018 Does not provide services to public 48 52 20

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 37 63 17
2019 Does not provide services to public 41 59 37

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 48 52 17
2019 Does not provide services to public 58 42 37

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 36 64 17
2019 Does not provide services to public 27 73 37

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 10
2018 Does not provide services to public 0 100 20

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 10
2018 Does not provide services to public 0 100 20

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 41 59 17
2019 Does not provide services to public 37 63 37

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 34 66 17
2019 Does not provide services to public 29 71 37

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 61 39 16
2019 Does not provide services to public 54 46 37

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 50 50 16
2019 Does not provide services to public 35 65 37

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 10
2018 Does not provide services to public 25 75 20

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 17 26 6 3 18 5 54 12 102
2020 Does not provide services to public 20 21 17 5 3 25 9 62 12 256
2019 Provides services to public 28 16 22 11 8 14 0 52 23 113
2019 Does not provide services to public 20 26 17 9 5 19 4 60 18 254
2018 Provides services to public 26 23 25 4 4 13 5 60 9 94
2018 Does not provide services to public 21 17 19 8 5 25 4 55 18 217
2017 Provides services to public 28 21 13 9 9 15 5 61 22 112
2017 Does not provide services to public 25 20 18 5 4 23 4 63 12 223
2014 Provides services to public 26 22 20 7 4 16 4 61 14 95
2014 Does not provide services to public 26 28 18 4 2 18 4 69 8 192

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 32 17 6 1 2 0 75 7 102
2020 Does not provide services to public 34 32 14 6 4 9 1 74 10 259
2019 Provides services to public 43 33 12 7 4 1 0 77 11 113
2019 Does not provide services to public 37 35 15 5 3 4 0 76 8 256
2018 Provides services to public 40 37 17 4 1 0 1 78 5 95
2018 Does not provide services to public 36 30 15 6 3 10 0 73 10 217
2017 Provides services to public 39 37 8 4 7 5 0 79 12 112
2017 Does not provide services to public 47 28 14 3 3 6 0 80 6 223
2014 Provides services to public 38 32 23 3 3 1 0 70 6 95
2014 Does not provide services to public 47 34 12 1 2 4 1 84 3 192
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 10 90 112
2019 Does not provide services to public 2 98 256
2018 Provides services to public 6 94 95
2018 Does not provide services to public 3 97 217

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 18 24 3 1 19 6 63 6 102
2020 Does not provide services to public 22 21 18 2 1 30 7 67 5 258
2019 Provides services to public 34 18 23 4 5 17 0 62 11 113
2019 Does not provide services to public 23 21 22 2 0 24 7 65 3 256
2018 Provides services to public 26 24 24 3 0 16 7 65 4 95
2018 Does not provide services to public 22 20 19 3 3 30 4 63 8 216
2017 Provides services to public 32 19 17 2 4 20 7 69 7 112
2017 Does not provide services to public 28 15 16 3 2 31 5 66 8 222
2014 Provides services to public 28 26 19 2 1 21 3 71 4 95
2014 Does not provide services to public 25 25 17 2 1 22 8 72 4 192

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 29 17 5 1 3 1 76 6 102
2020 Does not provide services to public 35 33 18 3 1 9 1 76 5 258
2019 Provides services to public 48 28 11 5 4 4 0 79 9 113
2019 Does not provide services to public 43 31 17 1 0 7 0 80 2 256
2018 Provides services to public 43 36 16 1 0 1 3 83 1 95
2018 Does not provide services to public 38 30 16 3 2 11 0 76 6 216
2017 Provides services to public 46 31 11 2 4 6 1 83 6 112
2017 Does not provide services to public 55 25 9 3 1 7 0 86 4 223
2014 Provides services to public 42 36 13 3 0 6 0 83 3 95
2014 Does not provide services to public 48 33 11 1 1 6 1 87 2 192
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 24 29 11 10 0 0 50 21 102
2020 Does not provide services to public 23 26 21 16 13 0 2 49 29 259

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 32 16 9 8 0 0 67 18 102
2020 Does not provide services to public 33 34 18 9 6 0 1 67 15 258
2019 Provides services to public 23 29 25 14 7 1 1 53 21 113
2019 Does not provide services to public 28 36 18 9 9 0 0 64 18 255
2018 Provides services to public 20 26 30 12 12 0 1 46 24 94
2018 Does not provide services to public 26 30 20 12 11 0 0 57 23 218
2017 Provides services to public 22 33 19 12 13 0 1 55 25 112
2017 Does not provide services to public 28 33 16 7 15 0 0 61 22 222

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 22 25 27 18 8 0 0 47 26 102
2020 Does not provide services to public 17 31 26 19 8 0 0 48 26 259
2019 Provides services to public 17 38 29 9 5 1 2 56 14 113
2019 Does not provide services to public 23 30 25 13 6 1 1 55 19 255
2018 Provides services to public 20 28 26 18 8 0 0 49 26 93
2018 Does not provide services to public 18 37 25 11 8 0 1 55 19 217
2017 Provides services to public 20 33 28 12 5 0 1 54 18 112
2017 Does not provide services to public 26 27 26 15 5 0 0 54 20 223

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 37 18 5 1 0 2 76 6 101
2020 Does not provide services to public 39 31 17 8 4 0 2 71 12 257
2019 Provides services to public 40 30 18 6 2 1 3 73 8 113
2019 Does not provide services to public 38 34 17 7 1 0 2 74 8 253
2018 Provides services to public 39 33 13 8 5 1 1 73 14 92
2018 Does not provide services to public 36 37 16 6 4 0 2 74 10 216
2017 Provides services to public 41 36 15 4 2 0 3 79 6 112
2017 Does not provide services to public 42 31 15 8 2 0 2 74 10 223

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 25 19 16 13 0 0 52 29 102
2020 Does not provide services to public 23 25 19 20 13 0 0 48 33 258
2019 Provides services to public 26 30 16 16 9 1 2 57 26 112
2019 Does not provide services to public 29 26 19 14 10 0 1 56 25 253
2018 Provides services to public 22 23 18 25 12 0 0 45 37 95
2018 Does not provide services to public 26 33 20 7 12 0 1 60 20 216
2017 Provides services to public 28 29 20 12 11 0 1 57 23 112
2017 Does not provide services to public 28 25 25 9 11 0 1 54 21 223

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 27 17 5 9 0 3 68 15 102
2020 Does not provide services to public 40 25 14 10 9 0 1 66 19 257
2019 Provides services to public 43 27 14 6 5 1 3 74 12 112
2019 Does not provide services to public 50 22 11 10 5 0 2 74 15 254
2018 Provides services to public 45 24 17 6 8 0 0 69 14 95
2018 Does not provide services to public 54 19 13 6 6 0 3 74 12 216
2017 Provides services to public 44 35 11 4 4 0 2 80 9 112
2017 Does not provide services to public 48 21 12 6 6 0 6 74 13 223

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 27 23 13 9 0 0 55 22 102
2020 Does not provide services to public 24 28 25 14 10 0 0 52 24 258
2019 Provides services to public 28 28 25 10 5 1 3 58 16 113
2019 Does not provide services to public 28 35 20 9 9 0 0 63 18 254
2018 Provides services to public 30 27 20 14 9 0 0 57 23 94
2018 Does not provide services to public 30 29 20 13 9 0 0 59 22 216
2017 Provides services to public 30 34 21 11 4 0 0 64 15 112
2017 Does not provide services to public 28 32 20 11 9 0 0 60 20 222

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 23 17 8 10 0 3 63 19 102
2020 Does not provide services to public 30 28 17 9 9 0 7 62 20 256

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 28 19 7 4 0 0 70 11 101
2020 Does not provide services to public 32 36 17 9 4 0 2 70 13 257
2019 Provides services to public 33 35 16 10 5 1 1 69 15 113
2019 Does not provide services to public 28 39 21 6 4 1 1 69 10 254
2018 Provides services to public 23 44 20 8 4 1 0 68 13 95
2018 Does not provide services to public 27 40 19 7 5 1 1 69 12 213
2017 Provides services to public 35 31 20 6 5 1 1 68 12 112
2017 Does not provide services to public 32 41 15 8 4 0 0 73 12 222

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 38 21 6 1 0 0 72 7 102
2020 Does not provide services to public 31 32 25 6 5 0 1 64 11 257
2019 Provides services to public 25 39 19 10 3 2 2 67 14 113
2019 Does not provide services to public 25 35 21 13 5 0 0 61 18 253
2018 Provides services to public 27 37 26 6 3 0 0 65 9 95
2018 Does not provide services to public 27 35 22 9 6 1 1 63 15 211
2017 Provides services to public 29 39 21 4 4 0 3 70 9 112
2017 Does not provide services to public 31 31 23 9 5 1 1 63 14 222

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 31 16 4 2 0 0 78 6 100
2020 Does not provide services to public 37 35 16 5 4 0 2 73 10 256
2019 Provides services to public 40 28 16 11 3 0 2 69 14 112
2019 Does not provide services to public 32 34 20 9 5 1 0 66 14 254
2018 Provides services to public 26 39 17 13 4 1 0 66 17 95
2018 Does not provide services to public 31 34 20 9 5 0 1 66 14 213
2017 Provides services to public 36 33 20 7 2 0 2 70 9 112
2017 Does not provide services to public 39 32 17 6 4 1 1 72 11 222

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 28 16 6 4 1 1 74 10 102
2020 Does not provide services to public 48 29 12 5 5 0 0 78 10 255
2019 Provides services to public 43 25 16 7 6 2 1 70 14 113
2019 Does not provide services to public 41 27 20 5 5 1 0 69 10 254

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 35 22 11 3 0 0 63 15 102
2020 Does not provide services to public 32 36 20 7 5 0 1 68 12 257

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 36 22 2 1 1 0 75 3 102
2020 Does not provide services to public 31 36 19 9 3 0 1 69 12 257
2019 Provides services to public 42 32 18 4 3 0 2 75 6 112
2019 Does not provide services to public 36 35 17 9 3 0 0 71 12 252
2018 Provides services to public 38 30 22 4 5 0 0 69 9 94
2018 Does not provide services to public 35 36 17 6 5 0 0 72 12 211
2017 Provides services to public 45 33 13 6 3 0 0 78 9 112
2017 Does not provide services to public 31 38 17 10 3 1 0 70 13 222

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 28 20 6 1 0 0 74 6 102
2020 Does not provide services to public 42 37 14 5 2 0 0 79 7 259
2019 Provides services to public 48 28 16 4 3 0 1 77 7 112
2019 Does not provide services to public 47 31 15 3 3 1 0 79 6 253
2018 Provides services to public 59 25 9 3 3 0 0 84 6 95
2018 Does not provide services to public 51 28 12 6 2 0 0 80 9 210
2017 Provides services to public 52 22 13 9 4 0 0 75 12 112
2017 Does not provide services to public 47 30 15 6 1 0 1 78 8 223

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 39 21 9 1 0 0 69 10 102
2020 Does not provide services to public 36 37 16 7 3 0 0 73 11 257

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 68 19 5 2 1 0 4 91 3 102
2020 Does not provide services to public 71 16 7 2 1 0 3 90 2 258
2019 Provides services to public 70 14 9 1 1 1 5 89 2 111
2019 Does not provide services to public 71 15 4 2 2 1 5 92 4 254
2018 Provides services to public 69 14 9 2 3 1 1 85 6 95
2018 Does not provide services to public 72 18 6 2 1 1 0 91 3 214

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 79 13 4 0 3 0 1 93 3 102
2020 Does not provide services to public 76 12 6 2 2 1 2 90 4 256
2019 Provides services to public 69 14 4 4 7 2 0 86 11 112
2019 Does not provide services to public 70 15 6 5 3 0 1 86 8 252
2018 Provides services to public 72 16 2 4 5 0 0 88 10 95
2018 Does not provide services to public 74 14 6 4 1 0 1 89 5 213
2017 Provides services to public 65 23 3 7 2 0 0 88 9 112
2017 Does not provide services to public 73 12 7 3 4 1 1 87 6 222

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 68 19 6 4 2 0 0 87 6 102
2020 Does not provide services to public 59 26 8 3 2 0 2 87 5 256
2019 Provides services to public 51 24 15 5 5 0 0 75 10 111
2019 Does not provide services to public 55 27 10 4 3 0 1 83 7 252
2018 Provides services to public 49 32 12 2 5 0 0 81 7 96
2018 Does not provide services to public 52 33 11 4 1 0 0 85 5 218
2017 Provides services to public 48 33 5 10 4 1 0 81 14 112
2017 Does not provide services to public 54 28 11 4 2 0 0 82 6 223

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 27 12 0 2 0 1 86 2 102
2020 Does not provide services to public 61 19 9 7 3 0 1 81 10 259
2019 Provides services to public 55 23 9 5 6 0 1 79 12 111
2019 Does not provide services to public 50 27 12 5 5 0 1 78 10 252
2018 Provides services to public 55 20 13 3 7 1 1 76 11 96
2018 Does not provide services to public 48 25 16 5 4 0 0 74 10 218
2017 Provides services to public 49 27 13 7 3 1 0 77 10 112
2017 Does not provide services to public 56 24 10 6 3 0 1 82 9 223

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 11 8 3 2 0 12 85 6 102
2020 Does not provide services to public 54 16 4 4 1 0 22 89 6 259
2019 Provides services to public 56 15 10 3 0 0 16 85 3 111
2019 Does not provide services to public 56 14 6 1 3 0 19 87 5 252
2018 Provides services to public 47 18 8 1 2 1 22 85 5 95
2018 Does not provide services to public 59 15 5 2 0 1 19 92 2 215
2017 Provides services to public 50 25 3 6 1 1 15 88 8 112
2017 Does not provide services to public 53 17 4 3 2 0 22 89 6 222

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 27 7 1 1 0 0 91 2 102
2020 Does not provide services to public 74 16 3 2 0 0 4 94 2 258
2019 Provides services to public 60 24 8 3 0 0 4 89 3 113
2019 Does not provide services to public 73 16 5 1 1 0 4 93 2 251
2018 Provides services to public 57 26 11 1 2 0 2 85 4 95
2018 Does not provide services to public 74 15 4 1 1 1 4 94 2 218
2017 Provides services to public 58 29 6 4 2 0 2 88 6 111
2017 Does not provide services to public 68 16 6 2 1 0 6 90 4 223

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 31 11 2 6 0 0 81 8 102
2020 Does not provide services to public 54 26 11 5 2 0 2 81 8 259
2019 Provides services to public 42 29 12 5 8 1 3 74 14 113
2019 Does not provide services to public 46 24 14 5 10 0 1 71 15 252
2018 Provides services to public 60 23 7 3 6 0 2 85 9 96
2018 Does not provide services to public 59 22 9 6 3 0 1 82 9 218
2017 Provides services to public 61 23 10 4 1 1 1 85 5 112
2017 Does not provide services to public 58 20 10 4 4 1 3 81 9 222

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 28 15 3 1 0 1 81 4 102
2020 Does not provide services to public 38 33 20 4 2 0 2 73 7 259
2019 Provides services to public 52 29 11 4 1 2 2 84 5 113
2019 Does not provide services to public 47 35 11 2 2 0 2 84 4 252
2018 Provides services to public 47 32 14 4 1 0 2 80 6 96
2018 Does not provide services to public 45 35 12 6 2 0 0 81 7 217
2017 Provides services to public 51 38 6 5 1 0 0 88 6 112
2017 Does not provide services to public 42 37 12 6 1 0 1 80 7 221

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 45 24 3 2 0 0 71 5 102
2020 Does not provide services to public 22 46 23 6 3 0 0 68 9 259

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 18 37 40 4 2 0 0 54 6 102
2020 Does not provide services to public 12 40 32 12 4 0 0 52 16 258
2019 Provides services to public 22 30 34 11 3 0 0 52 14 112
2019 Does not provide services to public 17 29 39 14 2 0 0 46 15 255
2018 Provides services to public 16 35 30 13 6 1 0 51 19 96
2018 Does not provide services to public 18 34 36 8 4 0 0 52 12 218
2017 Provides services to public 11 36 44 7 2 0 0 47 9 112
2017 Does not provide services to public 17 39 34 8 2 0 0 55 10 223

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 3 19 40 25 13 0 0 38 22 101
2020 Does not provide services to public 7 19 38 24 11 0 0 35 27 259
2019 Provides services to public 10 10 44 28 7 0 1 35 21 111
2019 Does not provide services to public 6 19 38 23 12 0 0 36 25 252
2018 Provides services to public 6 13 51 20 11 0 0 30 19 94
2018 Does not provide services to public 8 18 36 28 10 0 0 38 26 215
2017 Provides services to public 4 14 45 27 10 0 0 37 18 111
2017 Does not provide services to public 4 13 42 27 13 0 0 41 17 223

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 37 12 4 2 1 0 82 6 101
2020 Does not provide services to public 42 42 10 4 1 1 0 86 4 257
2019 Provides services to public 39 42 8 7 2 1 1 82 9 112
2019 Does not provide services to public 34 45 12 5 1 2 0 81 6 255
2018 Provides services to public 40 40 16 3 1 0 0 80 5 94
2018 Does not provide services to public 30 53 10 4 2 2 0 84 6 217
2017 Provides services to public 26 47 13 9 2 3 0 76 11 112
2017 Does not provide services to public 35 41 12 6 3 3 0 78 9 223

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 30 12 13 3 1 1 72 16 101
2020 Does not provide services to public 32 45 9 7 5 3 0 79 12 258

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 25 11 13 8 1 1 67 21 101
2020 Does not provide services to public 35 32 10 14 9 0 0 68 22 259

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 25 20 4 3 1 0 72 7 101
2020 Does not provide services to public 45 32 13 5 2 3 1 79 7 259

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 31 19 8 4 1 0 68 13 102
2020 Does not provide services to public 34 39 13 8 5 1 0 74 13 259
2019 Provides services to public 27 33 17 15 6 1 1 61 21 113
2019 Does not provide services to public 22 40 19 12 5 2 0 64 17 256
2018 Provides services to public 32 39 16 9 4 0 0 71 13 95
2018 Does not provide services to public 26 43 14 10 5 1 0 70 15 217
2017 Provides services to public 20 50 16 10 3 1 0 71 13 112
2017 Does not provide services to public 28 47 11 8 4 2 0 77 11 223

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 39 10 9 2 0 0 79 11 102
2020 Does not provide services to public 44 44 4 7 1 0 0 88 8 259

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 35 8 14 4 0 0 73 18 102
2020 Does not provide services to public 36 41 8 11 3 0 0 78 14 259

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 38 16 5 3 0 0 76 8 101
2020 Does not provide services to public 38 42 12 6 2 0 0 80 8 256

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 33 11 7 2 0 1 80 9 102
2020 Does not provide services to public 50 37 6 4 2 0 0 88 6 258

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 60 12 9 1 1 11 6 87 2 102
2020 Does not provide services to public 63 21 5 0 0 7 4 94 0 259

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 34 12 5 1 2 0 82 6 102
2020 Does not provide services to public 46 38 9 4 1 2 0 86 5 253

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 30 13 9 3 0 0 75 12 101
2020 Does not provide services to public 51 31 8 7 2 0 0 83 9 255

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 30 7 11 3 0 0 79 14 102
2020 Does not provide services to public 46 35 6 11 2 1 0 81 13 257

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 26 17 17 0 3 0 64 18 36
2020 Does not provide services to public 23 54 11 10 1 0 1 78 11 72
2019 Provides services to public 31 35 7 24 0 2 0 68 25 42
2019 Does not provide services to public 15 59 15 5 1 1 3 78 6 66

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 66 34 36
2020 Does not provide services to public 79 21 72

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 22 21 8 14 0 0 58 21 25
2020 Does not provide services to public 28 38 20 11 3 0 0 66 14 58
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 7 93 101
2020 Does not provide services to public 7 93 259

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 2 98 101
2020 Does not provide services to public 12 88 259
2019 Provides services to public 10 90 113
2019 Does not provide services to public 14 86 255
2017 Provides services to public 15 85 112
2017 Does not provide services to public 18 82 223
2014 Provides services to public 14 86 95
2014 Does not provide services to public 14 86 188

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 82 18 11
2019 Does not provide services to public 70 30 34
2017 Provides services to public 76 24 17
2017 Does not provide services to public 88 12 41
2014 Provides services to public 78 22 13
2014 Does not provide services to public 96 4 25

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Provides services to public 68 32 0 0 0 0 0 100 0 13
2017 Does not provide services to public 51 32 5 8 3 0 0 84 11 36
2014 Provides services to public 81 7 0 11 0 0 0 89 11 10
2014 Does not provide services to public 55 20 6 9 10 0 0 75 19 24

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 29 11 8 2 2 2 78 11 102
2020 Does not provide services to public 46 32 10 6 1 2 3 82 8 259
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 47 20 1 60 40 102
2020 Does not provide services to public 24 50 25 1 67 33 259

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 44 56 31
2020 Does not provide services to public 51 49 60

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 3 33 25 12 20 3 3 38 35 31
2020 Does not provide services to public 27 40 9 12 6 2 3 71 19 60

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 0 26 35 16 20 3 0 27 36 31
2020 Does not provide services to public 15 35 18 13 15 2 2 52 29 60

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 59 14 9 4 0 2 11 84 5 100
2020 Does not provide services to public 58 19 5 4 1 1 12 89 6 258
2019 Provides services to public 56 21 6 5 3 5 4 84 9 111
2019 Does not provide services to public 57 19 8 4 2 1 9 85 7 255
2018 Provides services to public 56 14 9 7 1 2 10 81 9 93
2018 Does not provide services to public 56 18 9 5 2 1 9 82 8 218
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