2020 Public Service Employee Survey Results for Department of Finance Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 49 46 0 0 6 0 0 94 6 12
2020 Non-shift worker 36 51 2 9 2 0 0 87 11 494

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 63 28 0 9 0 0 0 91 9 12
2020 Non-shift worker 76 14 4 2 1 1 1 92 4 495
2017 Shift worker 80 10 0 10 0 0 0 90 10 17
2017 Non-shift worker 74 18 4 1 1 1 0 94 2 523
2014 Shift worker 43 35 6 5 11 0 0 78 16 16
2014 Non-shift worker 71 19 4 3 1 2 1 92 4 570

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 30 21 0 6 0 0 73 6 11
2020 Non-shift worker 30 42 11 13 3 0 0 72 17 495
2017 Shift worker 45 37 5 13 0 0 0 82 13 17
2017 Non-shift worker 48 38 5 7 2 0 0 85 9 524
2014 Shift worker 48 23 24 0 5 0 0 71 5 16
2014 Non-shift worker 42 35 8 10 4 0 0 77 15 569

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 19 27 9 6 0 0 58 15 12
2020 Non-shift worker 29 43 13 12 2 0 2 73 14 492
2017 Shift worker 40 44 9 0 7 0 0 84 7 17
2017 Non-shift worker 36 40 11 10 2 0 0 76 12 522
2014 Shift worker 24 53 18 5 0 0 0 77 5 16
2014 Non-shift worker 26 39 17 13 3 0 1 66 17 569

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 40 28 18 14 0 0 0 68 14 12
2020 Non-shift worker 44 40 8 6 2 0 1 84 8 491
2017 Shift worker 58 24 10 0 7 0 0 83 7 17
2017 Non-shift worker 56 32 6 4 1 0 0 88 6 520
2014 Shift worker 48 52 0 0 0 0 0 100 0 16
2014 Non-shift worker 53 31 10 4 1 0 0 84 6 571

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 67 33 0 0 0 0 0 100 0 12
2020 Non-shift worker 36 34 13 12 5 0 0 70 17 496
2017 Shift worker 45 28 9 6 7 0 5 77 14 17
2017 Non-shift worker 40 35 10 9 6 0 0 76 15 519
2014 Shift worker 52 30 11 0 0 0 7 88 0 16
2014 Non-shift worker 37 34 12 10 6 0 1 71 17 571

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 27 56 10 6 0 0 0 84 6 11
2020 Non-shift worker 42 40 9 7 2 0 0 82 9 496
2017 Shift worker 42 42 9 7 0 0 0 84 7 17
2017 Non-shift worker 40 46 6 5 3 0 0 87 8 523
2014 Shift worker 43 23 23 11 0 0 0 66 11 16
2014 Non-shift worker 38 45 8 8 2 0 0 83 9 571

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 48 19 28 6 0 0 0 67 6 12
2020 Non-shift worker 36 41 10 9 3 0 0 77 12 494
2017 Shift worker 30 49 14 7 0 0 0 79 7 17
2017 Non-shift worker 33 38 13 11 4 0 0 72 16 522
2014 Shift worker 31 34 11 5 5 0 13 75 12 16
2014 Non-shift worker 28 40 16 12 5 0 0 68 17 571

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 42 34 18 6 0 0 0 76 6 12
2020 Non-shift worker 38 43 8 8 2 0 0 81 11 489
2017 Shift worker 40 48 5 7 0 0 0 88 7 17
2017 Non-shift worker 34 45 9 9 2 0 0 79 12 523

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 42 30 28 0 0 0 0 72 0 12
2020 Non-shift worker 52 37 5 4 1 0 0 89 6 493
2017 Shift worker 45 43 0 12 0 0 0 88 12 17
2017 Non-shift worker 47 39 8 4 2 0 0 86 6 523
2014 Shift worker 55 17 17 11 0 0 0 72 11 16
2014 Non-shift worker 48 40 8 2 1 0 1 88 3 571

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 15 67 18 0 0 0 0 82 0 12
2020 Non-shift worker 40 39 10 8 3 0 0 79 11 491
2017 Shift worker 33 38 22 7 0 0 0 71 7 17
2017 Non-shift worker 36 40 10 8 7 0 0 76 14 520

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 34 51 9 6 0 0 0 85 6 12
2020 Non-shift worker 52 36 8 3 1 0 0 88 4 489
2017 Shift worker 53 41 5 0 0 0 0 95 0 17
2017 Non-shift worker 53 36 6 4 1 0 0 89 5 521
2014 Shift worker 60 17 17 5 0 0 0 78 5 16
2014 Non-shift worker 59 30 8 2 0 0 0 89 2 569

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 31 37 0 0 0 0 63 0 12
2020 Non-shift worker 38 40 13 8 1 0 0 78 9 489
2017 Shift worker 34 48 11 7 0 0 0 82 7 17
2017 Non-shift worker 41 39 10 8 3 0 0 79 11 522
2014 Shift worker 24 36 17 23 0 0 0 59 23 16
2014 Non-shift worker 33 46 9 9 2 1 0 80 12 571

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 43 24 0 0 0 0 76 0 12
2020 Non-shift worker 39 38 12 8 3 0 0 77 11 495
2017 Shift worker 39 38 16 7 0 0 0 77 7 17
2017 Non-shift worker 39 37 11 9 4 0 0 76 13 523
2014 Shift worker 18 34 24 16 0 0 7 56 18 16
2014 Non-shift worker 36 39 13 8 3 0 0 75 11 571

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 40 37 17 6 0 0 0 77 6 12
2020 Non-shift worker 38 44 9 6 1 0 1 83 8 490
2017 Shift worker 28 59 6 7 0 0 0 87 7 17
2017 Non-shift worker 39 41 9 8 2 0 1 81 10 523
2014 Shift worker 25 47 28 0 0 0 0 72 0 16
2014 Non-shift worker 39 39 11 8 2 1 1 79 9 570

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 30 55 15 0 0 0 0 85 0 12
2020 Non-shift worker 46 37 10 5 1 0 0 84 6 496
2017 Shift worker 50 34 9 7 0 0 0 84 7 17
2017 Non-shift worker 46 41 7 4 2 0 0 87 6 522
2014 Shift worker 38 34 17 11 0 0 0 72 11 16
2014 Non-shift worker 45 39 9 4 2 0 0 84 7 569

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 38 62 0 0 0 0 0 100 0 12
2020 Non-shift worker 22 30 24 17 6 0 0 53 23 495
2017 Shift worker 38 44 13 5 0 0 0 82 5 17
2017 Non-shift worker 25 40 21 9 6 0 0 65 15 523
2014 Shift worker 50 44 6 0 0 0 0 94 0 16
2014 Non-shift worker 27 37 21 9 7 0 0 64 16 571

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 6 10 52 19 14 0 0 33 15 12
2020 Non-shift worker 7 23 41 21 8 1 0 29 30 497
2017 Shift worker 7 23 23 24 15 0 7 42 32 17
2017 Non-shift worker 6 22 43 18 9 0 1 28 29 522
2014 Shift worker 0 11 34 34 14 7 0 52 12 16
2014 Non-shift worker 5 20 46 21 8 0 1 29 24 570

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 6 9 47 38 0 0 85 6 12
2020 Non-shift worker 3 8 24 41 23 2 1 65 11 497
2017 Shift worker 7 11 27 20 35 0 0 55 18 17
2017 Non-shift worker 4 10 21 34 27 1 2 63 15 520
2014 Shift worker 0 16 17 28 31 0 7 64 18 16
2014 Non-shift worker 2 11 21 41 21 2 2 64 13 568

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 9 66 14 6 0 6 21 10 12
2020 Non-shift worker 7 15 33 30 13 1 1 44 22 496
2017 Shift worker 18 0 60 7 15 0 0 22 18 17
2017 Non-shift worker 8 18 35 23 15 1 1 38 26 519
2014 Shift worker 22 16 34 0 20 0 7 22 41 16
2014 Non-shift worker 10 23 34 22 8 2 1 30 35 570

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 0 52 6 31 0 11 42 0 11
2020 Non-shift worker 7 21 39 21 10 0 1 32 29 493
2017 Shift worker 0 17 32 29 22 0 0 51 17 17
2017 Non-shift worker 8 18 36 27 11 0 1 38 26 521
2014 Shift worker 5 11 33 12 32 0 7 47 17 16
2014 Non-shift worker 5 21 40 22 10 1 1 33 27 571

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 18 37 15 30 0 0 45 18 12
2020 Non-shift worker 9 18 31 28 11 2 2 41 28 495
2017 Shift worker 8 10 27 31 23 0 0 55 18 16
2017 Non-shift worker 9 21 29 23 14 1 2 39 31 522
2014 Shift worker 0 11 22 17 50 0 0 67 11 16
2014 Non-shift worker 10 19 33 23 10 1 3 35 30 570

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 8 10 37 24 20 0 78 10 12
2020 Non-shift worker 6 9 23 38 21 2 1 61 15 497
2017 Shift worker 7 10 10 30 29 9 5 68 20 17
2017 Non-shift worker 8 16 28 26 17 2 3 46 25 520
2014 Shift worker 0 5 17 39 24 7 7 74 6 16
2014 Non-shift worker 4 11 28 35 17 2 3 55 16 569

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 15 18 47 20 0 0 67 15 12
2020 Non-shift worker 6 15 31 32 14 1 0 47 21 494
2017 Shift worker 7 10 34 22 22 5 0 46 18 17
2017 Non-shift worker 7 16 31 30 12 1 3 43 24 521
2014 Shift worker 11 16 22 6 30 0 14 42 32 16
2014 Non-shift worker 6 18 35 26 10 4 3 38 25 568

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 14 28 44 15 0 0 58 14 12
2020 Non-shift worker 6 17 36 28 12 0 0 41 23 496
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 26 38 24 0 0 11 0 73 0 12
2020 Non-shift worker 31 31 12 6 3 9 8 75 10 497
2017 Shift worker 44 5 23 6 7 4 11 58 15 17
2017 Non-shift worker 32 31 12 8 4 6 8 72 14 524
2014 Shift worker 48 28 13 5 0 5 0 81 6 16
2014 Non-shift worker 36 29 12 6 3 6 9 76 10 571

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 51 24 24 0 0 0 0 76 0 12
2020 Non-shift worker 56 27 6 5 4 1 0 85 9 496
2017 Shift worker 53 26 13 0 7 0 0 79 7 17
2017 Non-shift worker 51 28 8 7 4 1 0 80 12 524
2014 Shift worker 53 41 0 0 5 0 0 95 5 16
2014 Non-shift worker 51 30 7 8 3 0 0 81 12 571

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 56 35 9 0 0 0 0 91 0 12
2020 Non-shift worker 72 20 4 3 1 0 0 92 4 496
2017 Shift worker 47 34 6 6 7 0 0 81 13 17
2017 Non-shift worker 62 28 3 5 2 0 0 90 8 523
2014 Shift worker 48 47 0 5 0 0 0 95 5 16
2014 Non-shift worker 64 29 4 2 0 0 0 93 3 570

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 42 43 15 0 0 0 0 85 0 12
2020 Non-shift worker 58 30 6 4 1 1 1 89 5 494

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 56 0 38 0 0 6 0 60 0 12
2020 Non-shift worker 51 21 8 3 4 9 4 83 8 497
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 28 21 0 8 0 10 68 9 12
2020 Non-shift worker 60 26 8 3 0 1 2 88 3 496

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 42 28 24 0 6 0 0 71 6 12
2020 Non-shift worker 46 32 10 8 3 1 0 78 12 494
2017 Shift worker 45 37 5 0 7 0 6 87 8 17
2017 Non-shift worker 40 39 7 10 3 1 0 80 13 523
2014 Shift worker 36 40 5 11 0 0 7 82 12 16
2014 Non-shift worker 37 38 13 6 4 1 1 77 10 571

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 26 53 20 0 0 0 0 80 0 12
2020 Non-shift worker 53 25 9 6 4 2 0 81 10 496

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 27 46 15 6 0 0 6 78 6 12
2020 Non-shift worker 53 32 7 5 2 1 0 86 7 495
2017 Shift worker 55 30 7 0 7 0 0 85 7 17
2017 Non-shift worker 50 35 6 5 3 0 0 86 8 524
2014 Shift worker 48 41 0 11 0 0 0 89 11 16
2014 Non-shift worker 45 35 11 7 2 1 0 81 9 571

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 47 53 12
2020 Non-shift worker 37 63 496

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 33 19 0 0 9 6 77 0 12
2020 Non-shift worker 56 21 5 3 1 7 8 90 5 495

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 48 37 15 0 0 0 0 85 0 12
2020 Non-shift worker 57 27 7 6 2 0 1 84 9 497
2017 Shift worker 56 23 14 0 7 0 0 79 7 17
2017 Non-shift worker 54 31 6 6 2 0 0 86 8 521
2014 Shift worker 53 36 6 5 0 0 0 89 5 16
2014 Non-shift worker 50 33 9 6 2 1 0 83 8 569
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 57 19 19 0 0 6 0 80 0 12
2020 Non-shift worker 56 24 9 3 1 6 0 86 5 495
2017 Shift worker 40 42 6 0 7 0 5 86 8 17
2017 Non-shift worker 48 35 8 3 2 5 0 86 5 524
2014 Shift worker 56 22 12 11 0 0 0 77 11 16
2014 Non-shift worker 47 32 10 3 2 6 0 84 5 571

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 58 33 9 0 0 0 0 91 0 12
2020 Non-shift worker 56 28 8 4 2 1 0 85 6 493
2017 Shift worker 40 24 18 0 13 0 5 67 14 17
2017 Non-shift worker 46 37 9 5 2 1 0 84 7 524
2014 Shift worker 56 28 0 17 0 0 0 83 17 16
2014 Non-shift worker 47 36 10 4 2 1 0 84 6 570

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 58 28 9 0 0 6 0 90 0 12
2020 Non-shift worker 42 36 12 6 2 3 0 80 8 494
2017 Shift worker 33 38 11 0 13 0 5 75 14 17
2017 Non-shift worker 35 41 12 7 3 3 0 78 10 523
2014 Shift worker 33 45 0 17 0 5 0 82 18 16
2014 Non-shift worker 33 39 16 6 3 4 0 75 9 570

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 31 29 6 0 0 0 65 6 11
2020 Non-shift worker 29 38 15 13 3 2 0 68 16 495
2017 Shift worker 35 30 23 0 7 5 0 68 8 17
2017 Non-shift worker 24 41 15 14 4 1 0 66 19 523
2014 Shift worker 37 41 5 11 0 5 0 82 12 16
2014 Non-shift worker 22 40 18 15 3 2 0 63 18 570

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 30 34 27 0 9 0 0 64 9 12
2020 Non-shift worker 30 30 20 13 4 3 1 62 17 496
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 24 53 9 8 0 6 0 82 9 12
2020 Non-shift worker 30 45 15 7 1 1 0 75 9 496
2017 Shift worker 39 51 11 0 0 0 0 89 0 17
2017 Non-shift worker 30 46 13 9 1 2 0 77 10 522
2014 Shift worker 18 46 17 6 0 13 0 74 7 16
2014 Non-shift worker 31 44 14 7 2 2 0 76 9 570

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 15 57 0 0 8 20 0 90 10 12
2020 Non-shift worker 23 45 15 11 4 3 0 69 16 492

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 43 33 15 9 0 0 0 76 9 12
2020 Non-shift worker 38 35 10 10 3 3 1 76 14 494
2017 Shift worker 58 11 14 0 17 0 0 69 17 17
2017 Non-shift worker 46 36 9 5 2 1 0 83 8 521
2014 Shift worker 47 23 11 11 0 7 0 76 12 16
2014 Non-shift worker 49 32 7 6 2 3 1 85 8 571

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 43 25 32 0 0 0 0 68 0 12
2020 Non-shift worker 37 37 15 6 2 2 0 76 8 497

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 43 25 8 9 0 15 0 80 11 12
2020 Non-shift worker 21 22 17 10 9 17 3 54 24 497
2017 Shift worker 33 26 5 5 7 19 5 78 16 17
2017 Non-shift worker 16 20 15 13 14 16 5 46 35 522
2014 Shift worker 36 5 13 22 11 13 0 47 38 16
2014 Non-shift worker 14 21 16 14 14 18 4 45 35 571

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 34 48 18 0 0 0 0 82 0 12
2020 Non-shift worker 31 39 14 10 4 2 0 72 14 496
2017 Shift worker 38 45 6 4 7 0 0 83 11 17
2017 Non-shift worker 35 34 11 11 4 3 0 72 16 519
2014 Shift worker 24 40 5 17 5 0 7 70 24 16
2014 Non-shift worker 28 36 14 14 6 3 0 66 20 571

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 40 27 28 0 0 0 6 71 0 12
2020 Non-shift worker 30 33 11 13 9 3 2 65 23 496
2017 Shift worker 39 32 6 15 7 0 0 71 23 17
2017 Non-shift worker 31 30 11 13 11 2 2 64 25 521
2014 Shift worker 12 35 8 20 18 0 8 51 41 15
2014 Non-shift worker 28 28 13 13 14 2 2 58 28 571

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 53 29 9 0 9 0 0 82 9 12
2020 Non-shift worker 44 21 17 11 4 1 3 67 15 495

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 71 14 6 9 0 0 0 85 9 12
2020 Non-shift worker 49 24 15 6 3 1 3 75 9 497

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 94 6 0 0 0 0 0 100 0 12
2020 Non-shift worker 79 7 3 2 2 3 4 93 4 496

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 71 6 14 0 0 0 10 85 0 12
2020 Non-shift worker 80 5 3 1 0 1 9 95 2 497

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 24 28 47 0 0 0 0 53 0 12
2020 Non-shift worker 25 48 15 8 2 1 0 75 9 493
2017 Shift worker 34 24 30 0 7 5 0 61 8 17
2017 Non-shift worker 26 43 16 8 3 4 0 72 12 520

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 49 33 19 0 0 0 0 81 0 12
2020 Non-shift worker 30 43 12 11 4 1 0 73 15 494
2017 Shift worker 43 50 0 0 7 0 0 93 7 17
2017 Non-shift worker 35 43 10 7 3 2 0 79 10 522
2014 Shift worker 48 29 5 5 0 13 0 88 6 16
2014 Non-shift worker 41 36 12 6 2 3 0 79 9 571

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 30 33 27 0 0 10 0 70 0 12
2020 Non-shift worker 27 39 17 8 3 6 0 70 12 496
2017 Shift worker 39 39 10 7 0 0 5 82 8 17
2017 Non-shift worker 38 37 13 5 3 4 0 79 8 519
2014 Shift worker 41 42 5 0 0 11 0 94 0 16
2014 Non-shift worker 42 31 12 5 2 8 0 80 7 571

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 33 19 0 0 15 0 78 0 12
2020 Non-shift worker 27 38 16 8 3 7 1 71 12 496

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 30 27 0 0 10 0 70 0 12
2020 Non-shift worker 45 30 9 6 4 5 1 80 10 493

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 61 39 0 0 0 0 0 100 0 12
2020 Non-shift worker 61 30 5 2 2 0 0 91 4 493
2017 Shift worker 38 49 6 0 7 0 0 87 7 17
2017 Non-shift worker 56 34 6 4 1 0 0 89 5 521
2014 Shift worker 48 36 11 5 0 0 0 83 5 16
2014 Non-shift worker 55 34 7 3 1 0 0 89 4 571

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 34 66 0 0 0 0 0 100 0 12
2020 Non-shift worker 56 30 9 3 2 1 0 86 5 493
2017 Shift worker 60 23 10 0 7 0 0 83 7 17
2017 Non-shift worker 53 29 12 4 2 0 0 82 6 521
2014 Shift worker 60 23 6 11 0 0 0 83 11 16
2014 Non-shift worker 48 32 12 6 2 0 0 80 8 571

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 53 47 0 0 0 0 0 100 0 12
2020 Non-shift worker 54 31 9 4 1 1 0 86 5 489
2017 Shift worker 55 28 10 0 7 0 0 83 7 17
2017 Non-shift worker 49 35 8 5 2 0 0 85 7 522
2014 Shift worker 55 29 6 11 0 0 0 83 11 16
2014 Non-shift worker 47 35 11 5 2 0 0 83 7 571

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 58 28 8 0 6 0 0 86 6 12
2020 Non-shift worker 46 28 13 7 4 2 0 75 11 495
2017 Shift worker 62 10 15 0 7 6 0 77 8 17
2017 Non-shift worker 44 27 14 9 5 2 1 72 13 520
2014 Shift worker 55 11 17 11 0 0 6 70 12 16
2014 Non-shift worker 40 27 16 8 6 3 0 70 14 571
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Shift worker 38 52 10 12
2020 Non-shift worker 33 34 33 495
2017 Shift worker 23 44 33 17
2017 Non-shift worker 32 33 35 523
2014 Shift worker 18 53 28 16
2014 Non-shift worker 36 34 30 570

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 11 29 49 6 1 4 164
2014 Non-shift worker 7 31 47 11 9999 4 205
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 0 100 12
2020 Non-shift worker 6 94 495

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 32 68 28

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 50 50 28

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 28

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 47 53 28

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 51 49 28

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 47 53 28

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 50 50 28

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 32 68 28

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 52 48 28

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 28 72 28

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 28

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 28

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 36 64 28

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 26 74 28

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 54 46 28

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 22 78 28

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 22 78 28

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 18 82 28

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 31 69 28

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 9 8 0 10 25 15 70 16 12
2020 Non-shift worker 17 11 11 4 3 46 8 61 14 494
2017 Shift worker 15 36 19 0 7 12 10 66 9 17
2017 Non-shift worker 14 15 15 5 4 36 10 55 18 524
2014 Shift worker 37 6 11 5 0 35 5 72 9 16
2014 Non-shift worker 16 11 15 4 2 41 10 56 14 571

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 9 8 0 10 34 6 70 16 12
2020 Non-shift worker 28 32 16 4 2 16 2 73 8 496
2017 Shift worker 46 30 9 7 0 7 0 83 8 17
2017 Non-shift worker 27 33 14 5 3 15 3 73 10 523
2014 Shift worker 37 33 6 5 5 13 0 81 12 16
2014 Non-shift worker 30 27 18 5 2 17 2 70 8 571
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 0 100 12
2020 Non-shift worker 5 95 495

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 28 72 25

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 76 24 25

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 25

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 25

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 20 80 25

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 48 52 25

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 25

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 25

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 25

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 20 80 25

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 75 25 25

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 43 18 8 0 0 31 0 88 0 12
2020 Non-shift worker 15 11 12 4 2 48 7 59 15 493
2017 Shift worker 24 28 16 0 7 13 12 69 10 17
2017 Non-shift worker 13 14 15 3 1 44 10 60 9 522
2014 Shift worker 37 17 11 0 5 29 0 76 8 16
2014 Non-shift worker 14 10 15 2 1 48 8 56 8 571

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 43 9 8 0 0 40 0 86 0 12
2020 Non-shift worker 25 32 17 5 2 16 2 71 8 495
2017 Shift worker 41 30 9 7 0 7 5 82 8 17
2017 Non-shift worker 28 33 13 4 2 19 3 77 7 523
2014 Shift worker 42 28 11 0 5 13 0 81 6 16
2014 Non-shift worker 31 25 18 2 2 20 2 72 5 571
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 46 25 9 19 0 0 0 72 19 12
2020 Non-shift worker 55 20 13 5 6 0 1 76 11 495

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 16 45 29 0 0 10 0 67 0 11
2020 Non-shift worker 46 31 13 6 4 0 0 77 10 494
2017 Shift worker 7 25 29 19 20 0 0 33 39 17
2017 Non-shift worker 29 26 22 10 11 1 1 56 22 523

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 30 43 18 0 9 0 0 73 9 12
2020 Non-shift worker 12 22 28 25 12 0 0 35 37 495
2017 Shift worker 15 60 15 5 6 0 0 75 11 17
2017 Non-shift worker 11 27 31 18 11 0 1 39 29 523

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 54 9 28 9 0 0 0 63 9 12
2020 Non-shift worker 15 30 28 16 10 0 1 45 26 495
2017 Shift worker 40 28 33 0 0 0 0 67 0 16
2017 Non-shift worker 16 35 26 14 8 0 2 51 23 521

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 45 18 28 9 0 0 0 63 9 12
2020 Non-shift worker 25 27 22 13 12 0 0 52 25 494
2017 Shift worker 60 11 15 13 0 0 0 72 13 16
2017 Non-shift worker 21 25 26 17 8 0 1 47 26 524

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 60 20 10 10 0 0 0 80 10 11
2020 Non-shift worker 25 26 22 16 10 0 1 51 26 490
2017 Shift worker 48 20 5 5 6 0 16 81 13 17
2017 Non-shift worker 24 32 21 9 8 0 5 59 18 524

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 34 33 24 9 0 0 0 67 9 12
2020 Non-shift worker 16 24 24 21 15 0 0 40 36 495
2017 Shift worker 40 33 9 12 6 0 0 73 18 17
2017 Non-shift worker 23 26 29 12 9 0 0 49 22 522

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 57 0 25 18 0 0 0 57 18 12
2020 Non-shift worker 32 17 18 14 11 0 8 53 27 493

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 34 57 0 9 0 0 0 91 9 12
2020 Non-shift worker 30 37 22 8 2 1 1 68 10 493
2017 Shift worker 38 24 25 13 0 0 0 62 13 17
2017 Non-shift worker 30 39 18 8 4 0 1 70 12 522

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 34 51 6 9 0 0 0 85 9 12
2020 Non-shift worker 22 35 27 11 5 0 0 57 15 492
2017 Shift worker 40 27 25 7 0 0 0 67 7 17
2017 Non-shift worker 25 35 24 11 4 0 1 61 15 521

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 37 34 29 0 0 0 0 71 0 12
2020 Non-shift worker 31 32 23 9 4 0 1 64 13 493
2017 Shift worker 35 38 10 13 5 0 0 72 18 17
2017 Non-shift worker 28 36 21 9 5 0 1 64 14 522

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 48 28 24 0 0 0 0 76 0 12
2020 Non-shift worker 46 31 12 7 3 0 1 77 10 492

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 34 28 9 23 6 0 0 62 29 12
2020 Non-shift worker 23 26 30 13 7 0 1 50 20 494

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 49 33 18 0 0 0 0 82 0 12
2020 Non-shift worker 29 34 21 12 4 0 0 63 15 495
2017 Shift worker 50 34 9 0 0 0 7 91 0 17
2017 Non-shift worker 33 35 21 7 3 0 1 69 10 518

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 67 28 0 6 0 0 0 94 6 12
2020 Non-shift worker 45 30 17 6 2 0 0 75 8 489
2017 Shift worker 83 12 5 0 0 0 0 95 0 17
2017 Non-shift worker 64 21 9 3 2 0 1 86 5 523

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 52 33 9 6 0 0 0 85 6 12
2020 Non-shift worker 30 37 23 8 3 0 0 66 11 490

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 76 24 0 0 0 0 0 100 0 12
2020 Non-shift worker 76 13 3 1 1 1 5 95 2 493

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 100 0 0 0 0 0 0 100 0 12
2020 Non-shift worker 84 6 3 1 2 1 3 93 3 488
2017 Shift worker 77 23 0 0 0 0 0 100 0 17
2017 Non-shift worker 80 9 5 2 2 0 2 91 4 523

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 90 10 0 0 0 0 0 100 0 12
2020 Non-shift worker 75 16 5 1 1 1 2 93 2 485
2017 Shift worker 67 15 13 5 0 0 0 82 5 17
2017 Non-shift worker 63 21 10 3 1 0 2 86 4 521

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 91 9 0 0 0 0 0 100 0 12
2020 Non-shift worker 70 16 6 5 2 1 1 87 7 491
2017 Shift worker 73 10 5 5 7 0 0 83 12 17
2017 Non-shift worker 66 16 9 5 3 0 1 83 7 521

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 90 0 0 0 0 0 10 100 0 12
2020 Non-shift worker 64 11 3 1 0 1 21 95 1 494
2017 Shift worker 80 10 0 0 0 0 10 100 0 17
2017 Non-shift worker 59 10 6 1 0 0 24 91 2 522

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 100 0 0 0 0 0 0 100 0 12
2020 Non-shift worker 70 18 4 3 0 1 3 92 3 495
2017 Shift worker 91 4 0 0 0 0 5 100 0 17
2017 Non-shift worker 70 19 5 1 1 0 5 93 2 523

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 73 18 9 0 0 0 0 91 0 12
2020 Non-shift worker 82 11 3 1 1 1 2 95 2 495
2017 Shift worker 80 0 0 0 15 0 5 85 15 17
2017 Non-shift worker 83 8 3 1 1 1 3 95 2 523

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 42 38 15 6 0 0 0 80 6 12
2020 Non-shift worker 46 27 18 5 2 1 1 74 8 496
2017 Shift worker 62 18 20 0 0 0 0 80 0 17
2017 Non-shift worker 55 29 9 3 2 0 1 86 5 523

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 37 42 15 6 0 0 0 79 6 12
2020 Non-shift worker 30 41 22 5 2 0 0 71 7 496

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 42 24 0 0 0 0 76 0 12
2020 Non-shift worker 9 31 38 16 5 0 0 41 21 496
2017 Shift worker 12 34 28 11 7 0 7 50 20 17
2017 Non-shift worker 10 31 41 13 5 0 0 41 18 524

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 11 33 28 28 0 0 56 11 12
2020 Non-shift worker 10 27 41 15 7 0 0 21 37 491
2017 Shift worker 7 16 28 32 17 0 0 49 23 17
2017 Non-shift worker 7 17 40 26 10 0 0 36 24 524

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 53 27 15 0 0 6 0 84 0 12
2020 Non-shift worker 30 45 12 8 2 2 0 77 10 493
2017 Shift worker 7 51 20 0 7 7 7 68 9 17
2017 Non-shift worker 26 45 16 7 3 3 0 74 10 523

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 38 36 15 0 0 11 0 83 0 12
2020 Non-shift worker 27 37 15 13 3 4 0 67 17 493

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 33 6 8 9 0 0 77 17 12
2020 Non-shift worker 37 26 13 14 8 1 0 64 23 493

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 53 27 15 0 0 6 0 84 0 12
2020 Non-shift worker 46 31 13 4 3 3 0 80 7 493

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 53 33 9 0 0 6 0 90 0 12
2020 Non-shift worker 33 35 15 11 4 2 0 70 15 496
2017 Shift worker 29 53 18 0 0 0 0 82 0 17
2017 Non-shift worker 22 43 17 11 6 2 0 66 17 524

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 43 51 6 0 0 0 0 94 0 12
2020 Non-shift worker 33 45 10 8 2 1 0 79 11 496

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 58 28 9 0 0 6 0 90 0 12
2020 Non-shift worker 28 37 14 12 7 1 0 66 19 495

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 38 47 9 0 0 6 0 90 0 12
2020 Non-shift worker 28 41 20 5 1 2 1 72 7 491

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 67 19 9 0 0 0 6 90 0 12
2020 Non-shift worker 46 34 13 3 1 2 2 82 4 496

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 46 10 0 0 6 0 90 0 12
2020 Non-shift worker 67 21 4 1 1 6 1 95 2 495

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 53 28 14 0 0 6 0 85 0 12
2020 Non-shift worker 36 38 13 8 2 4 0 77 10 493

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 53 33 0 9 0 0 6 90 10 12
2020 Non-shift worker 48 32 8 7 3 1 0 81 11 493

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 61 28 0 0 0 11 0 100 0 12
2020 Non-shift worker 61 28 5 3 1 1 1 91 4 495

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Non-shift worker 22 42 16 16 3 1 0 65 19 130
2019 Non-shift worker 20 54 10 7 1 4 3 80 9 148

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 100 0 130

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Non-shift worker 14 30 18 25 12 0 1 45 36 130
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 15 85 12
2020 Non-shift worker 4 96 494

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 0 100 12
2020 Non-shift worker 8 92 496
2017 Shift worker 0 100 17
2017 Non-shift worker 12 88 523
2014 Non-shift worker 10 90 569

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 42 58 41

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 88 12 41
2017 Non-shift worker 76 24 60
2014 Non-shift worker 73 27 55

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Non-shift worker 57 32 6 5 0 0 0 89 5 36
2017 Non-shift worker 57 17 6 15 4 0 0 74 20 46
2014 Non-shift worker 53 29 8 5 3 2 0 85 8 40

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 51 34 6 9 0 0 0 85 9 12
2020 Non-shift worker 46 32 8 4 2 5 3 85 6 495
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 9 38 38 15 81 19 12
2020 Non-shift worker 25 58 17 0 70 30 496

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 24 27 10 0 0 6 33 84 0 12
2020 Non-shift worker 49 21 12 7 4 1 7 76 11 496
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