2020 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 38 3 8 3 0 0 86 11 198
2020 CR-04 40 40 5 10 5 0 0 80 15 98
2020 CR-05 56 37 1 6 0 0 0 93 6 95

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 87 10 1 1 2 0 0 97 2 196
2020 CR-04 84 11 1 1 3 0 0 95 4 97
2020 CR-05 89 10 1 0 0 0 0 99 0 94
2017 CR 72 25 2 0 1 0 1 98 1 130
2017 CR-04 74 24 2 0 0 0 0 98 0 63
2017 CR-05 70 25 2 0 2 0 2 97 2 67
2014 CR 79 15 3 1 1 1 1 95 3 148
2014 CR-04 80 13 3 2 0 1 1 95 2 101
2014 CR-05 74 19 2 0 4 0 0 93 4 46

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 35 8 9 3 0 0 80 12 198
2020 CR-04 38 42 5 10 5 0 0 80 15 98
2020 CR-05 52 27 12 8 1 0 0 79 9 95
2019 CR 38 31 9 11 10 0 0 70 21 169
2019 CR-04 37 34 7 13 8 0 0 71 22 83
2017 CR 43 37 4 12 5 0 0 79 17 131
2017 CR-04 49 31 5 8 6 0 0 81 14 63
2017 CR-05 36 41 3 15 4 0 0 78 19 68
2014 CR 48 28 11 8 5 0 0 76 13 147
2014 CR-04 54 24 9 9 4 0 0 78 13 100
2014 CR-05 35 39 13 7 7 0 0 74 13 46

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 42 9 9 4 0 0 78 13 198
2020 CR-04 32 43 11 9 5 0 0 74 14 98
2020 CR-05 39 42 7 9 2 0 0 81 12 95
2019 CR 32 32 13 18 4 0 1 64 23 168
2019 CR-04 33 30 14 16 6 0 1 63 22 83
2018 CR 30 42 8 15 5 0 0 72 20 139
2018 CR-04 33 44 6 14 3 0 0 77 17 64
2018 CR-05 30 39 10 17 4 0 0 69 21 71
2017 CR 35 35 14 13 2 0 0 71 15 130
2017 CR-04 43 29 13 11 3 0 0 72 15 62
2017 CR-05 28 41 15 15 1 0 0 69 16 68
2014 CR 32 41 17 7 3 0 0 73 10 148
2014 CR-04 35 39 16 6 4 0 0 74 10 101
2014 CR-05 26 46 17 9 2 0 0 72 11 46

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 41 36 13 8 3 0 0 77 10 197
2020 CR-04 37 37 12 9 4 0 0 74 13 97
2020 CR-05 45 35 14 5 1 0 0 80 6 95
2019 CR 37 36 14 10 3 0 0 73 13 167
2019 CR-04 37 34 16 8 5 0 0 71 13 83
2017 CR 36 43 12 8 1 0 0 79 9 131
2017 CR-04 43 35 16 5 2 0 0 78 6 63
2017 CR-05 31 50 7 12 0 0 0 81 12 68
2014 CR 46 38 7 6 3 0 0 84 9 148
2014 CR-04 51 36 6 4 3 0 0 87 7 101
2014 CR-05 35 43 9 11 2 0 0 78 13 46

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 27 10 14 7 0 0 69 21 195
2020 CR-04 35 28 12 14 10 0 0 63 25 97
2020 CR-05 46 28 8 14 4 0 0 74 18 93
2019 CR 45 28 14 8 4 1 1 74 13 169
2019 CR-04 41 25 20 7 5 0 1 67 12 83
2018 CR 44 30 16 4 3 1 2 76 7 135
2018 CR-04 43 32 14 6 0 2 3 78 7 63
2018 CR-05 46 29 18 1 4 0 1 76 6 68
2017 CR 41 35 11 6 4 1 2 79 10 130
2017 CR-04 47 30 10 3 5 2 3 82 8 63
2017 CR-05 35 40 12 9 3 0 0 76 12 67
2014 CR 41 28 13 8 6 1 3 72 14 147
2014 CR-04 43 24 15 8 7 0 3 69 16 100
2014 CR-05 37 35 11 7 4 2 4 77 12 46

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 36 9 9 6 0 0 76 15 198
2020 CR-04 35 40 4 11 10 0 0 74 21 98
2020 CR-05 42 34 15 7 2 0 0 76 9 95
2019 CR 41 33 15 5 6 0 1 74 11 169
2019 CR-04 40 31 11 6 11 0 1 72 17 83
2018 CR 42 36 13 2 7 0 0 78 10 136
2018 CR-04 42 34 14 3 6 0 0 77 9 64
2018 CR-05 43 40 10 0 7 0 0 82 7 68
2017 CR 37 40 14 5 4 1 0 78 9 131
2017 CR-04 39 38 14 2 5 2 0 79 6 63
2017 CR-05 36 41 13 7 3 0 0 77 10 68
2014 CR 30 46 13 5 4 1 1 78 10 148
2014 CR-04 33 43 14 7 3 0 1 76 10 101
2014 CR-05 26 52 11 2 7 2 0 80 9 46

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 30 14 13 11 1 0 62 24 198
2020 CR-04 30 27 13 15 15 0 0 56 31 98
2020 CR-05 33 33 16 11 7 1 0 66 18 95
2019 CR 26 37 12 13 12 1 0 63 25 167
2019 CR-04 26 34 10 13 16 1 0 60 30 82
2018 CR 29 32 18 11 9 1 0 62 20 137
2018 CR-04 30 32 22 11 5 0 0 62 16 63
2018 CR-05 29 33 16 11 10 1 0 62 22 70
2017 CR 30 34 11 11 14 0 0 65 25 131
2017 CR-04 33 34 8 10 16 0 0 66 26 63
2017 CR-05 28 35 13 12 12 0 0 63 24 68
2014 CR 24 34 21 12 9 0 0 58 21 148
2014 CR-04 23 35 19 15 9 0 0 57 24 101
2014 CR-05 26 33 26 7 9 0 0 59 15 46

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 39 4 10 3 0 0 83 13 195
2020 CR-04 42 38 3 12 5 0 0 80 17 95
2020 CR-05 44 42 4 9 0 0 0 86 9 95
2019 CR 42 36 10 6 4 1 1 80 10 168
2019 CR-04 45 29 14 5 6 1 0 74 11 83
2018 CR 38 41 11 7 2 1 0 80 9 138
2018 CR-04 41 38 14 8 0 0 0 78 8 64
2018 CR-05 37 46 7 6 3 1 0 84 9 70
2017 CR 34 49 11 3 3 0 0 83 6 130
2017 CR-04 42 44 10 2 3 0 0 85 5 62
2017 CR-05 27 54 12 4 3 0 0 81 7 68

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 30 4 7 4 0 0 85 11 196
2020 CR-04 50 30 5 8 6 0 0 80 15 96
2020 CR-05 60 29 2 6 2 0 0 89 8 95
2019 CR 58 27 8 5 2 0 0 85 7 168
2019 CR-04 51 29 12 6 2 0 0 80 8 83
2018 CR 53 36 4 1 3 3 0 92 4 137
2018 CR-04 56 38 3 0 2 2 0 95 2 63
2018 CR-05 51 36 6 1 1 4 0 91 3 70
2017 CR 45 44 5 4 1 2 0 91 5 131
2017 CR-04 47 46 3 3 0 0 0 94 3 63
2017 CR-05 43 42 6 4 1 3 0 88 6 68
2014 CR 50 39 5 3 2 0 0 89 5 147
2014 CR-04 51 39 6 3 1 0 0 90 4 100
2014 CR-05 46 41 4 4 4 0 0 87 9 46

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 37 30 13 11 9 0 0 67 20 197
2020 CR-04 30 31 13 11 14 0 0 61 26 97
2020 CR-05 41 31 13 12 4 0 0 72 16 95
2019 CR 36 30 15 9 9 0 0 66 19 169
2019 CR-04 35 22 17 11 16 0 0 57 27 83
2018 CR 39 30 15 8 8 0 0 69 16 138
2018 CR-04 39 25 19 11 6 0 0 64 17 64
2018 CR-05 41 31 13 6 9 0 0 73 14 70
2017 CR 33 41 6 8 11 2 0 75 19 130
2017 CR-04 39 37 6 3 13 2 0 77 16 63
2017 CR-05 27 44 6 12 9 2 0 72 21 67

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 24 12 5 4 0 0 79 9 198
2020 CR-04 53 21 13 7 5 0 0 74 12 98
2020 CR-05 55 27 12 3 3 0 0 82 6 95
2019 CR 53 30 11 5 2 0 0 82 7 169
2019 CR-04 51 27 12 8 2 0 0 77 11 83
2018 CR 62 27 7 3 1 0 0 89 4 138
2018 CR-04 63 27 9 2 0 0 0 89 2 64
2018 CR-05 64 26 4 4 1 0 0 90 6 70
2017 CR 51 39 9 0 1 0 0 90 1 130
2017 CR-04 53 36 10 0 2 0 0 89 2 62
2017 CR-05 49 42 9 0 0 0 0 91 0 68
2014 CR 62 31 6 0 1 1 0 93 1 148
2014 CR-04 67 28 6 0 0 0 0 94 0 101
2014 CR-05 50 39 7 0 2 2 0 91 2 46

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 29 14 14 9 2 2 63 23 196
2020 CR-04 24 32 14 14 10 2 3 59 26 98
2020 CR-05 37 27 14 14 8 1 0 64 22 93
2019 CR 31 31 22 7 7 0 2 64 14 169
2019 CR-04 31 29 19 10 10 0 1 61 20 83
2018 CR 30 36 20 6 7 0 1 67 13 138
2018 CR-04 28 36 22 6 6 0 2 65 13 64
2018 CR-05 33 37 17 6 7 0 0 70 13 70
2017 CR 26 49 14 5 5 1 0 75 11 131
2017 CR-04 27 46 14 5 6 2 0 74 11 63
2017 CR-05 25 51 13 6 4 0 0 77 10 68
2014 CR 22 45 15 10 7 0 1 68 17 148
2014 CR-04 23 44 14 11 7 0 2 68 18 101
2014 CR-05 20 50 15 9 7 0 0 69 15 46

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 34 24 18 17 7 1 0 58 23 198
2020 CR-04 31 22 18 17 11 0 0 53 29 98
2020 CR-05 37 24 19 17 2 1 0 62 19 95
2019 CR 32 28 22 11 5 1 1 61 16 169
2019 CR-04 28 27 23 13 7 0 2 56 21 83
2018 CR 32 37 17 7 6 0 2 70 13 139
2018 CR-04 34 33 17 9 5 0 2 68 14 64
2018 CR-05 30 42 15 6 4 0 3 74 10 71
2017 CR 30 43 12 10 3 1 1 74 13 131
2017 CR-04 27 46 13 6 5 2 2 75 12 63
2017 CR-05 34 40 11 13 1 0 0 74 15 68
2014 CR 23 43 17 7 9 0 1 67 17 147
2014 CR-04 24 39 15 10 10 0 2 64 20 101
2014 CR-05 22 51 17 2 7 0 0 74 9 45

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 41 31 14 7 7 1 0 72 14 196
2020 CR-04 38 28 16 7 11 0 0 65 18 98
2020 CR-05 43 33 13 6 3 1 0 77 10 93
2019 CR 33 38 17 9 4 0 0 70 13 168
2019 CR-04 27 43 17 7 6 0 0 70 13 82
2018 CR 31 35 22 9 3 0 0 66 12 138
2018 CR-04 34 33 22 9 2 0 0 67 11 64
2018 CR-05 30 36 23 9 3 0 0 66 11 70
2017 CR 30 40 15 10 3 1 0 71 13 131
2017 CR-04 30 40 14 13 3 0 0 70 16 63
2017 CR-05 31 41 16 7 3 1 0 73 11 68
2014 CR 34 37 15 9 4 0 0 72 13 148
2014 CR-04 34 36 15 11 4 0 0 70 15 101
2014 CR-05 35 39 17 4 4 0 0 74 9 46

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 26 11 5 5 0 0 79 10 198
2020 CR-04 50 26 9 6 9 0 0 76 15 98
2020 CR-05 54 27 14 4 1 0 0 81 5 95
2019 CR 47 34 10 5 3 0 1 81 8 168
2019 CR-04 46 33 12 5 4 0 1 79 9 83
2018 CR 46 40 6 4 4 0 0 86 8 139
2018 CR-04 46 41 6 2 5 0 0 87 6 63
2018 CR-05 49 39 4 6 3 0 0 88 8 72
2017 CR 37 47 9 5 2 0 0 84 7 131
2017 CR-04 35 49 8 5 3 0 0 84 8 63
2017 CR-05 39 46 10 4 1 0 0 84 6 68
2014 CR 39 42 13 3 3 1 0 82 6 147
2014 CR-04 41 41 13 2 3 0 0 82 5 100
2014 CR-05 33 46 13 4 2 2 0 80 7 46

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 26 12 5 5 0 0 79 10 196
2020 CR-04 55 25 9 6 5 0 0 79 11 97
2020 CR-05 50 29 13 4 4 0 0 79 9 94
2019 CR 50 30 11 5 3 0 1 80 8 166
2019 CR-04 51 25 16 5 2 0 1 76 8 81
2018 CR 50 33 10 6 1 0 0 83 7 139
2018 CR-04 52 34 8 6 0 0 0 86 6 64
2018 CR-05 48 32 13 4 3 0 0 80 7 71
2017 CR 37 45 13 4 0 1 1 83 4 129
2017 CR-04 49 32 14 2 0 2 2 84 2 63
2017 CR-05 26 57 11 6 0 0 0 83 6 66
2014 CR 53 34 11 1 2 0 0 87 3 148
2014 CR-04 54 31 13 0 2 0 0 85 2 101
2014 CR-05 48 41 6 2 2 0 0 89 4 46

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 15 22 33 22 8 1 1 30 37 197
2020 CR-04 12 32 30 19 7 0 0 27 44 98
2020 CR-05 18 12 38 23 6 1 1 30 30 94
2019 CR 9 21 34 19 13 1 3 33 31 169
2019 CR-04 14 19 33 18 12 1 2 31 35 83
2018 CR 7 28 32 22 9 1 1 33 35 138
2018 CR-04 6 24 38 21 10 2 0 31 31 63
2018 CR-05 7 30 28 24 8 1 1 33 38 71
2017 CR 10 20 41 19 5 2 3 25 32 129
2017 CR-04 11 19 34 24 6 0 5 32 32 62
2017 CR-05 9 21 48 15 3 3 2 18 31 67
2014 CR 5 18 38 22 12 1 5 35 24 147
2014 CR-04 5 17 34 24 12 1 7 39 24 100
2014 CR-05 4 21 48 15 11 0 0 26 26 46

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 9 18 19 25 24 4 2 52 28 197
2020 CR-04 9 19 23 23 20 2 2 46 30 98
2020 CR-05 9 17 16 28 24 5 1 56 27 94
2019 CR 12 19 25 21 17 2 4 40 33 169
2019 CR-04 11 27 24 17 18 1 2 36 39 83
2018 CR 15 22 21 17 17 4 3 37 41 138
2018 CR-04 17 22 19 16 16 6 3 35 44 63
2018 CR-05 13 23 21 18 20 3 3 40 37 71
2017 CR 15 22 28 15 11 5 5 28 41 128
2017 CR-04 23 13 23 15 15 5 7 34 40 61
2017 CR-05 8 30 33 15 7 5 3 24 41 67
2014 CR 10 13 32 21 11 6 6 37 26 148
2014 CR-04 11 11 33 18 14 6 7 36 26 101
2014 CR-05 9 13 32 28 7 7 4 39 25 46

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 8 13 28 24 14 9 5 44 24 198
2020 CR-04 9 16 24 19 11 12 7 38 32 98
2020 CR-05 7 9 31 28 16 5 3 48 18 95
2019 CR 8 14 27 22 17 6 5 44 25 168
2019 CR-04 13 15 28 15 18 6 5 37 32 82
2018 CR 12 21 25 20 13 6 4 36 36 136
2018 CR-04 10 18 25 21 15 7 5 41 31 61
2018 CR-05 14 21 25 18 11 6 4 33 39 71
2017 CR 9 12 27 21 14 5 11 42 26 128
2017 CR-04 7 14 13 23 21 5 16 57 27 61
2017 CR-05 12 11 39 20 8 5 6 31 25 67
2014 CR 10 14 25 24 12 5 11 42 28 148
2014 CR-04 7 13 25 23 12 7 13 44 25 101
2014 CR-05 17 15 26 26 11 0 4 39 34 46

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 5 9 28 30 25 2 2 56 14 195
2020 CR-04 5 11 26 27 25 1 4 56 17 95
2020 CR-05 5 7 31 34 21 2 0 56 13 95
2019 CR 5 8 27 28 25 1 5 57 15 165
2019 CR-04 6 10 28 27 23 1 4 53 17 81
2018 CR 4 12 33 23 24 4 1 50 16 138
2018 CR-04 0 6 41 30 16 3 3 49 7 63
2018 CR-05 7 14 27 18 30 4 0 50 22 71
2017 CR 3 10 33 28 16 4 5 48 15 126
2017 CR-04 0 10 27 26 26 5 7 58 12 59
2017 CR-05 6 11 39 31 7 3 3 41 18 67
2014 CR 1 10 26 38 18 0 7 60 12 146
2014 CR-04 1 9 26 39 16 0 8 60 11 99
2014 CR-05 2 11 26 37 22 0 2 60 13 46

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 9 12 20 27 26 1 5 56 22 198
2020 CR-04 9 12 24 27 22 0 5 52 23 98
2020 CR-05 9 13 17 27 28 1 4 59 23 95
2019 CR 11 14 29 20 21 0 5 43 27 169
2019 CR-04 14 13 31 17 20 0 4 39 29 83
2018 CR 11 20 24 20 22 2 1 43 32 138
2018 CR-04 11 14 30 21 17 5 2 41 27 63
2018 CR-05 10 24 18 20 27 0 1 47 34 71
2017 CR 14 24 25 13 17 2 6 32 41 128
2017 CR-04 21 15 19 12 23 2 8 38 40 61
2017 CR-05 7 33 30 15 11 2 3 27 42 67
2014 CR 7 12 33 26 16 1 5 44 20 147
2014 CR-04 6 12 34 25 16 1 6 44 19 100
2014 CR-05 7 13 32 28 15 0 4 46 21 46

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 10 13 17 27 20 10 4 54 26 196
2020 CR-04 13 15 21 20 15 12 3 41 34 97
2020 CR-05 6 11 14 35 22 7 4 65 19 94
2019 CR 18 18 23 20 13 4 4 36 39 168
2019 CR-04 26 18 21 15 15 4 2 31 47 82
2018 CR 18 23 20 18 15 4 1 35 44 137
2018 CR-04 24 22 21 17 10 5 2 29 49 63
2018 CR-05 13 23 19 19 21 4 1 42 38 70
2017 CR 17 20 28 13 11 6 6 27 41 128
2017 CR-04 26 16 23 12 13 7 3 27 47 61
2017 CR-05 9 22 33 14 9 6 8 26 36 67
2014 CR 19 24 18 19 10 4 5 32 48 148
2014 CR-04 20 27 19 12 11 5 6 26 53 101
2014 CR-05 13 20 17 35 9 2 4 46 35 46

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 8 14 27 18 22 6 5 45 24 195
2020 CR-04 11 13 21 20 22 4 9 48 29 97
2020 CR-05 4 15 34 18 20 6 1 42 21 93
2019 CR 7 14 28 24 18 4 5 46 23 166
2019 CR-04 9 18 26 21 16 6 5 41 30 82
2018 CR 12 14 24 21 18 9 3 44 29 139
2018 CR-04 6 16 31 17 17 9 3 39 25 64
2018 CR-05 15 13 17 25 18 8 3 49 32 71
2017 CR 9 19 30 17 16 4 4 36 31 128
2017 CR-04 12 16 20 18 25 5 5 48 30 61
2017 CR-05 8 22 40 17 8 3 3 26 32 67
2014 CR 5 11 30 25 13 2 14 45 19 148
2014 CR-04 5 8 32 19 16 2 18 43 16 101
2014 CR-05 4 20 26 37 7 2 4 47 26 46

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 8 12 28 27 22 2 2 51 20 198
2020 CR-04 12 14 27 23 17 2 4 43 28 98
2020 CR-05 4 9 31 31 24 1 0 55 14 95
2019 CR 7 18 27 30 14 1 4 46 25 169
2019 CR-04 8 19 24 25 18 1 4 46 29 83
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 27 25 18 9 10 8 4 59 21 197
2020 CR-04 25 26 20 6 13 8 2 56 22 97
2020 CR-05 25 26 18 12 6 7 5 59 20 95
2019 CR 29 24 17 10 8 7 5 60 21 168
2019 CR-04 32 20 16 10 10 9 5 59 23 82
2018 CR 23 29 25 11 6 2 4 55 18 136
2018 CR-04 27 27 31 6 5 2 2 57 12 62
2018 CR-05 20 31 20 13 7 3 6 56 22 70
2017 CR 35 25 19 8 5 5 2 64 15 131
2017 CR-04 36 27 21 8 5 2 2 65 13 63
2017 CR-05 34 23 18 9 6 7 3 63 17 68
2014 CR 33 34 17 8 1 3 2 71 10 148
2014 CR-04 38 35 16 7 2 2 1 74 9 101
2014 CR-05 24 35 19 11 0 7 4 66 12 46

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 25 6 11 9 1 0 74 20 198
2020 CR-04 46 22 7 10 14 0 0 68 24 98
2020 CR-05 49 28 4 12 4 2 0 80 16 95
2019 CR 44 28 10 6 9 1 1 74 16 169
2019 CR-04 42 22 13 5 14 1 2 66 20 83
2018 CR 47 26 11 7 8 0 0 74 15 136
2018 CR-04 47 26 11 6 10 0 0 73 16 62
2018 CR-05 49 26 11 7 7 0 0 74 14 70
2017 CR 45 29 10 10 5 1 0 74 16 131
2017 CR-04 46 24 10 11 10 0 0 70 21 63
2017 CR-05 44 34 10 9 1 1 0 79 11 68
2014 CR 56 25 10 7 3 0 0 81 9 148
2014 CR-04 56 24 9 7 4 0 0 80 11 101
2014 CR-05 52 28 13 7 0 0 0 81 7 46

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 28 7 4 3 1 0 86 7 197
2020 CR-04 60 20 8 7 5 0 0 79 12 97
2020 CR-05 52 39 6 1 1 1 0 91 2 95
2019 CR 47 31 11 7 4 1 0 78 11 168
2019 CR-04 43 30 14 2 8 1 0 74 11 83
2018 CR 51 34 8 4 1 1 0 86 6 135
2018 CR-04 51 36 10 3 0 0 0 87 3 61
2018 CR-05 51 33 7 4 3 1 0 86 7 70
2017 CR 44 37 8 7 4 0 0 82 11 131
2017 CR-04 47 37 5 5 6 0 0 84 11 63
2017 CR-05 41 38 10 9 1 0 0 79 10 68
2014 CR 42 38 11 7 2 0 0 80 9 148
2014 CR-04 45 36 9 7 3 0 0 81 10 101
2014 CR-05 35 41 17 7 0 0 0 76 7 46

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 27 17 6 3 2 1 73 9 198
2020 CR-04 39 33 16 5 4 1 2 74 9 98
2020 CR-05 47 22 19 6 2 3 0 72 9 95
2019 CR 41 36 13 4 5 2 0 78 9 169
2019 CR-04 37 37 13 1 8 2 0 77 10 83
2018 CR 40 38 12 4 3 1 1 81 7 136
2018 CR-04 37 42 13 2 3 2 2 82 5 62
2018 CR-05 46 33 11 4 3 1 1 81 7 70

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 19 16 5 5 13 8 69 11 198
2020 CR-04 34 18 18 6 4 9 10 65 13 98
2020 CR-05 38 20 14 3 5 15 5 72 11 95
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 22 19 8 10 3 7 60 20 198
2020 CR-04 26 21 21 5 14 3 9 53 22 98
2020 CR-05 37 23 17 11 6 2 4 64 18 95
2019 CR 25 27 23 7 8 2 8 58 17 168
2019 CR-04 25 23 19 8 11 2 11 56 22 83

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 24 15 8 10 1 1 67 18 198
2020 CR-04 37 22 15 10 12 2 1 61 23 98
2020 CR-05 46 24 15 6 8 0 0 71 15 95
2019 CR 37 31 14 7 10 0 1 68 17 167
2019 CR-04 35 28 17 6 12 0 2 64 19 83
2018 CR 34 39 15 6 5 1 0 74 11 137
2018 CR-04 38 39 11 8 3 0 0 77 11 61
2018 CR-05 33 39 18 3 6 1 0 73 8 72
2017 CR 39 35 15 6 3 0 1 75 9 131
2017 CR-04 39 34 14 8 3 0 2 74 11 63
2017 CR-05 39 37 16 4 3 0 0 76 7 68
2014 CR 42 28 15 8 5 0 3 72 13 148
2014 CR-04 39 29 16 7 7 0 3 69 14 101
2014 CR-05 50 28 11 9 0 0 2 80 9 46

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 22 17 5 9 4 2 68 14 198
2020 CR-04 40 19 21 4 10 2 3 62 15 98
2020 CR-05 44 23 14 5 7 5 1 72 13 95

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 26 11 8 5 2 1 75 13 198
2020 CR-04 48 23 10 11 6 1 0 72 18 98
2020 CR-05 46 29 12 5 4 2 1 78 10 95
2019 CR 45 33 8 7 5 1 1 79 12 166
2019 CR-04 48 25 11 5 8 2 0 75 14 83
2018 CR 43 38 10 5 4 0 1 81 9 136
2018 CR-04 48 34 8 5 5 0 0 82 10 61
2018 CR-05 42 38 11 4 3 0 1 81 7 71
2017 CR 46 38 9 5 2 1 0 84 6 131
2017 CR-04 52 34 6 3 3 2 0 87 6 63
2017 CR-05 40 42 12 6 0 0 0 82 6 68
2014 CR 49 33 11 3 3 0 1 83 6 148
2014 CR-04 46 37 9 3 4 0 1 84 7 101
2014 CR-05 55 26 15 4 0 0 0 80 4 46

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 30 70 198
2020 CR-04 29 71 98
2020 CR-05 32 68 95

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 19 13 5 9 11 11 65 18 197
2020 CR-04 30 11 19 8 13 8 10 51 27 97
2020 CR-05 33 27 8 2 5 14 11 79 10 95

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 24 11 10 9 1 0 70 19 198
2020 CR-04 41 24 11 12 11 0 0 65 23 98
2020 CR-05 49 23 12 8 6 1 0 73 15 95
2019 CR 50 25 13 5 7 0 0 75 13 168
2019 CR-04 47 25 16 2 10 0 0 72 12 83
2018 CR 51 30 10 4 4 1 0 81 8 135
2018 CR-04 58 27 12 0 3 0 0 85 3 60
2018 CR-05 46 32 8 6 6 1 0 80 11 71
2017 CR 55 28 11 5 2 0 0 83 6 131
2017 CR-04 55 32 6 3 3 0 0 87 6 63
2017 CR-05 54 25 15 6 0 0 0 79 6 68
2014 CR 51 37 7 4 2 0 0 87 6 148
2014 CR-04 49 37 8 4 3 0 0 85 7 101
2014 CR-05 56 35 4 4 0 0 0 91 4 46
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 34 26 16 6 6 12 1 69 13 197
2020 CR-04 33 22 19 7 9 9 1 61 18 97
2020 CR-05 32 32 14 5 2 16 0 75 9 95
2019 CR 30 29 17 7 8 8 2 66 16 168
2019 CR-04 27 25 17 5 13 11 2 60 21 83
2018 CR 31 30 20 4 6 8 1 67 11 138
2018 CR-04 35 32 19 3 3 5 3 72 7 63
2018 CR-05 30 28 18 6 7 11 0 65 14 71
2017 CR 27 38 18 6 5 6 0 69 12 130
2017 CR-04 30 37 19 3 5 6 0 71 9 63
2017 CR-05 24 40 17 9 5 6 0 68 14 67
2014 CR 26 37 15 7 2 13 0 72 10 148
2014 CR-04 31 33 14 6 3 14 0 74 10 101
2014 CR-05 17 44 20 9 0 11 0 68 10 46

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 34 28 16 11 7 5 1 65 19 197
2020 CR-04 33 28 13 12 10 3 0 63 23 97
2020 CR-05 32 29 18 9 4 6 1 66 15 95
2019 CR 30 30 16 10 6 7 1 65 17 168
2019 CR-04 25 28 20 10 10 7 0 57 21 83
2018 CR 32 30 19 9 9 2 0 63 18 138
2018 CR-04 40 30 16 6 6 2 0 71 13 63
2018 CR-05 25 31 20 11 10 3 0 58 22 71
2017 CR 23 37 15 15 6 4 0 63 22 130
2017 CR-04 28 35 11 13 6 6 0 68 20 63
2017 CR-05 18 40 18 17 6 2 0 59 23 67
2014 CR 23 35 22 10 2 7 1 63 13 148
2014 CR-04 27 34 18 12 2 7 1 66 15 101
2014 CR-05 15 37 33 7 2 6 0 56 9 46

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 29 24 20 9 10 8 0 58 20 196
2020 CR-04 28 22 17 10 14 9 0 55 26 96
2020 CR-05 26 28 25 6 6 7 0 59 14 95
2019 CR 24 25 17 16 7 10 1 55 26 166
2019 CR-04 23 23 17 12 13 11 0 52 29 82
2018 CR 24 29 22 10 8 7 0 57 20 136
2018 CR-04 29 33 22 6 6 3 0 64 13 63
2018 CR-05 20 26 20 14 9 10 0 52 26 69
2017 CR 17 34 12 19 9 8 0 55 31 130
2017 CR-04 22 35 10 14 10 10 0 63 26 63
2017 CR-05 12 34 15 24 9 6 0 49 35 67
2014 CR 18 28 25 13 3 13 1 52 19 148
2014 CR-04 20 27 20 14 3 16 1 56 20 101
2014 CR-05 13 28 37 11 4 7 0 44 16 46

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 29 26 16 14 9 6 0 58 25 196
2020 CR-04 33 24 12 14 11 5 0 60 27 97
2020 CR-05 23 28 21 14 7 6 0 55 23 94
2019 CR 24 28 17 16 10 5 1 55 27 166
2019 CR-04 27 20 16 15 16 7 0 50 33 82
2018 CR 25 32 14 13 11 5 0 60 25 138
2018 CR-04 31 34 15 11 6 3 0 67 18 62
2018 CR-05 19 31 15 14 14 7 0 54 30 72
2017 CR 18 33 16 20 9 3 0 53 30 130
2017 CR-04 21 32 16 16 10 5 0 56 27 62
2017 CR-05 16 34 16 23 9 1 0 51 33 68
2014 CR 14 38 18 14 8 7 1 57 24 147
2014 CR-04 15 40 14 12 10 8 1 61 24 100
2014 CR-05 13 33 26 20 4 4 0 48 25 46

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 12 9 5 4 15 3 78 10 197
2020 CR-04 56 12 6 6 4 11 4 81 12 98
2020 CR-05 48 13 12 3 3 19 2 77 8 94
2019 CR 42 14 11 6 8 14 5 70 17 168
2019 CR-04 41 16 12 7 7 13 4 68 17 83
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 34 15 6 5 4 0 74 11 195
2020 CR-04 34 31 15 7 7 6 0 69 16 95
2020 CR-05 37 39 16 4 2 2 0 77 6 95
2019 CR 30 40 17 8 2 2 1 72 10 168
2019 CR-04 30 34 19 10 4 4 0 66 14 83
2018 CR 25 51 11 7 4 2 0 77 11 136
2018 CR-04 35 43 10 8 3 2 0 79 11 63
2018 CR-05 17 58 13 6 3 3 0 78 9 69
2017 CR 23 48 15 11 3 1 0 71 14 131
2017 CR-04 28 41 16 11 3 0 0 70 14 63
2017 CR-05 18 54 13 10 3 1 0 73 14 68
2014 CR 27 41 14 9 4 5 1 72 14 148
2014 CR-04 29 43 9 10 5 3 1 75 15 101
2014 CR-05 20 39 24 7 2 9 0 65 10 46

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 27 34 14 15 6 4 0 64 22 197
2020 CR-04 29 28 13 16 11 3 0 58 28 98
2020 CR-05 24 40 16 14 1 4 0 68 16 94
2019 CR 18 38 17 15 10 1 1 57 26 167
2019 CR-04 18 34 20 16 11 1 0 53 27 82

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 31 31 14 8 9 5 2 67 18 197
2020 CR-04 31 27 18 7 13 4 0 60 22 97
2020 CR-05 29 36 11 8 5 6 4 73 15 95
2019 CR 37 33 15 7 4 2 2 73 11 166
2019 CR-04 37 30 16 6 6 4 1 71 13 82
2018 CR 33 35 17 7 7 2 0 69 14 138
2018 CR-04 36 39 14 3 5 3 0 77 8 64
2018 CR-05 29 33 20 10 7 1 0 62 17 70
2017 CR 34 32 21 8 3 2 0 68 11 131
2017 CR-04 41 27 16 11 2 3 0 70 13 63
2017 CR-05 28 36 25 4 4 1 0 65 9 68
2014 CR 30 39 14 6 3 5 3 75 9 148
2014 CR-04 34 35 15 5 3 7 2 75 9 101
2014 CR-05 24 50 11 9 2 0 4 77 11 46

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 28 17 7 5 5 0 70 12 196
2020 CR-04 33 27 18 11 6 4 0 63 18 96
2020 CR-05 42 29 17 3 3 5 0 76 7 95
2019 CR 33 29 25 5 5 1 1 63 11 167
2019 CR-04 32 28 23 7 7 2 0 61 15 82
2018 CR 34 37 15 7 5 1 0 72 13 137
2018 CR-04 41 39 13 6 2 0 0 80 8 64
2018 CR-05 28 38 19 9 6 1 0 66 15 69

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 21 22 14 11 14 14 4 53 30 197
2020 CR-04 19 19 20 9 19 12 3 44 33 97
2020 CR-05 22 26 8 13 9 16 5 61 28 95
2019 CR 19 25 27 11 11 5 2 47 24 168
2019 CR-04 20 20 25 8 14 8 2 46 26 83
2018 CR 28 25 18 10 10 7 1 58 22 137
2018 CR-04 30 33 16 6 6 8 2 69 14 64
2018 CR-05 26 19 20 14 12 7 1 49 29 69
2017 CR 25 28 18 12 7 11 0 59 22 131
2017 CR-04 30 24 14 16 3 13 0 62 22 63
2017 CR-05 20 31 21 9 10 9 0 56 21 68
2014 CR 13 24 16 12 14 15 6 46 34 147
2014 CR-04 13 24 13 10 15 18 7 49 33 100
2014 CR-05 13 24 20 17 13 9 4 42 35 46

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 29 22 22 9 13 4 1 54 23 197
2020 CR-04 27 19 28 6 16 3 1 47 24 97
2020 CR-05 29 26 18 12 11 4 0 58 23 95
2019 CR 24 27 23 13 10 2 1 53 23 168
2019 CR-04 29 19 22 14 12 4 0 50 28 83
2018 CR 28 31 15 12 11 4 1 61 24 137
2018 CR-04 29 38 13 11 6 3 0 69 18 63
2018 CR-05 27 26 17 11 13 4 1 56 26 70
2017 CR 21 32 20 13 10 4 0 55 24 131
2017 CR-04 24 35 13 16 6 6 0 63 24 63
2017 CR-05 18 29 28 10 13 1 0 48 24 68
2014 CR 21 22 20 11 15 7 3 48 29 148
2014 CR-04 20 20 18 13 18 7 5 45 35 101
2014 CR-05 24 28 24 9 9 7 0 56 19 46

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 26 25 17 10 17 5 1 54 28 198
2020 CR-04 28 20 17 9 19 5 1 51 30 98
2020 CR-05 21 31 18 11 15 5 0 54 27 95
2019 CR 23 25 18 13 17 1 2 50 31 168
2019 CR-04 23 20 19 14 19 1 2 45 35 83
2018 CR 19 26 20 12 17 3 2 47 31 138
2018 CR-04 19 34 17 13 13 3 2 56 26 64
2018 CR-05 19 20 24 11 20 3 3 41 33 70
2017 CR 16 20 17 14 28 4 1 38 44 131
2017 CR-04 21 21 14 15 24 5 0 44 41 63
2017 CR-05 12 19 19 13 32 3 1 33 47 68
2014 CR 15 18 13 17 29 4 4 36 49 148
2014 CR-04 16 16 15 14 29 6 5 35 48 101
2014 CR-05 13 24 8 24 28 0 2 38 54 46

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 21 9 2 4 3 6 85 6 198
2020 CR-04 57 17 12 2 4 1 6 80 7 98
2020 CR-05 57 25 5 1 3 3 5 90 5 95
2019 CR 60 17 9 2 2 1 7 85 5 167
2019 CR-04 59 14 11 1 4 2 8 82 5 83

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 23 17 7 4 6 3 69 12 197
2020 CR-04 39 22 17 5 6 5 5 68 13 98
2020 CR-05 40 24 16 10 2 6 1 70 13 94
2019 CR 44 20 16 5 7 3 4 69 13 167
2019 CR-04 40 23 12 6 10 4 6 69 17 83

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 62 12 7 4 3 6 6 85 8 197
2020 CR-04 59 14 8 4 3 6 5 83 8 98
2020 CR-05 65 11 4 3 3 6 7 88 7 94
2019 CR 65 12 5 5 6 5 3 83 12 167
2019 CR-04 52 12 8 6 10 7 5 73 18 83

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 13 8 1 3 7 8 86 5 197
2020 CR-04 56 18 7 2 5 7 4 84 8 98
2020 CR-05 65 9 7 0 1 6 12 90 1 94
2019 CR 67 11 5 0 4 4 8 90 4 166
2019 CR-04 56 15 9 0 4 7 10 85 4 82

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 23 36 15 14 3 9 1 65 19 198
2020 CR-04 21 31 16 17 4 9 1 58 24 98
2020 CR-05 22 42 14 12 2 8 0 70 15 95
2019 CR 21 38 23 10 3 4 1 62 13 166
2019 CR-04 20 35 28 9 6 2 0 56 15 82
2018 CR 21 40 18 7 8 5 1 65 16 137
2018 CR-04 22 44 20 8 3 3 0 68 11 64
2018 CR-05 22 36 17 6 10 7 1 63 17 69
2017 CR 18 31 24 14 7 5 0 53 22 131
2017 CR-04 21 37 19 8 10 6 0 61 19 63
2017 CR-05 16 26 29 19 4 4 0 44 25 68

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 32 12 10 5 2 0 73 15 196
2020 CR-04 43 23 15 11 7 1 0 66 19 96
2020 CR-05 35 42 9 8 3 2 0 78 12 95
2019 CR 38 35 14 4 4 3 1 77 9 167
2019 CR-04 35 35 17 2 7 2 1 73 10 83
2018 CR 46 36 11 4 2 1 0 83 6 138
2018 CR-04 48 37 10 5 2 0 0 84 6 63
2018 CR-05 46 35 13 3 1 1 0 83 4 71
2017 CR 43 38 14 4 1 1 0 81 5 131
2017 CR-04 47 40 6 5 0 2 0 89 5 63
2017 CR-05 38 37 21 3 1 0 0 75 4 68
2014 CR 46 31 15 4 2 2 0 79 6 148
2014 CR-04 51 26 14 6 2 2 0 78 8 101
2014 CR-05 35 43 17 0 2 2 0 80 2 46

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 28 12 6 3 5 2 77 9 194
2020 CR-04 46 23 16 8 2 4 1 73 11 96
2020 CR-05 41 34 10 3 4 5 2 82 8 94
2019 CR 42 31 14 5 5 2 1 75 10 168
2019 CR-04 35 33 18 6 6 2 0 69 12 83
2018 CR 43 34 13 4 3 2 0 79 7 138
2018 CR-04 54 25 14 5 2 0 0 79 6 63
2018 CR-05 35 42 11 4 3 4 0 81 7 71
2017 CR 36 34 18 4 4 4 0 73 8 130
2017 CR-04 34 36 21 2 3 5 0 73 5 62
2017 CR-05 38 33 15 6 4 3 0 74 11 68
2014 CR 42 32 12 7 3 3 1 78 10 148
2014 CR-04 45 31 11 6 3 3 1 80 9 101
2014 CR-05 33 37 15 9 2 4 0 73 11 46

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 22 22 6 5 11 4 63 12 198
2020 CR-04 30 19 28 7 3 9 4 56 12 98
2020 CR-05 32 24 17 4 6 14 3 67 13 95

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 35 26 13 8 6 9 3 69 16 195
2020 CR-04 31 26 19 6 7 8 2 64 15 96
2020 CR-05 35 27 9 11 5 11 3 72 19 94

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 27 8 7 2 1 0 84 8 196
2020 CR-04 53 25 9 9 3 1 0 78 13 97
2020 CR-05 59 30 7 4 0 0 0 88 4 94
2019 CR 51 32 8 7 2 0 0 83 9 167
2019 CR-04 43 34 10 10 4 0 0 77 13 82
2018 CR 57 30 7 3 3 0 0 87 6 138
2018 CR-04 61 28 8 2 2 0 0 89 3 64
2018 CR-05 54 32 7 4 3 0 0 86 7 71
2017 CR 47 41 7 4 2 0 0 88 5 131
2017 CR-04 52 38 6 2 2 0 0 90 3 63
2017 CR-05 42 43 7 6 1 0 0 85 7 68
2014 CR 53 34 9 1 3 0 0 87 4 148
2014 CR-04 56 29 10 2 2 0 0 86 4 101
2014 CR-05 44 45 7 0 4 0 0 89 4 46

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 23 12 9 6 1 0 73 15 194
2020 CR-04 45 23 11 9 10 1 0 68 20 96
2020 CR-05 51 25 14 10 1 0 0 75 11 93
2019 CR 41 31 14 5 7 2 0 73 12 167
2019 CR-04 38 28 16 5 11 2 0 68 16 82
2018 CR 43 33 12 5 7 0 0 76 12 138
2018 CR-04 47 31 13 3 6 0 0 78 9 64
2018 CR-05 39 36 13 7 6 0 0 74 13 70
2017 CR 39 33 16 5 5 2 0 73 10 130
2017 CR-04 50 31 8 6 3 2 0 82 10 62
2017 CR-05 29 35 24 4 6 1 0 65 11 68
2014 CR 33 38 17 5 5 1 0 72 11 148
2014 CR-04 39 33 18 5 6 0 0 71 11 101
2014 CR-05 20 50 15 7 4 4 0 73 11 46

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 26 10 10 7 1 0 73 17 195
2020 CR-04 43 24 9 9 14 1 0 67 23 96
2020 CR-05 49 28 12 11 1 0 0 77 12 94
2019 CR 38 33 15 7 6 1 0 71 13 165
2019 CR-04 37 28 16 10 9 0 0 65 19 81
2018 CR 43 36 10 5 5 0 0 80 10 138
2018 CR-04 47 31 11 8 3 0 0 78 11 64
2018 CR-05 40 41 10 3 6 0 0 81 9 70
2017 CR 40 37 13 4 5 1 0 77 9 130
2017 CR-04 47 34 13 2 5 0 0 81 6 63
2017 CR-05 33 40 14 6 6 2 0 74 12 67
2014 CR 36 38 15 7 4 0 0 74 11 148
2014 CR-04 42 32 15 6 5 0 0 74 11 101
2014 CR-05 22 50 15 11 2 0 0 72 13 46

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 17 21 10 11 3 0 57 21 196
2020 CR-04 36 15 20 9 16 3 0 53 27 97
2020 CR-05 38 20 23 11 5 2 0 60 16 94
2019 CR 32 23 21 8 12 4 1 57 21 168
2019 CR-04 31 27 16 8 16 2 0 59 25 83
2018 CR 38 22 16 9 9 7 0 64 19 138
2018 CR-04 38 25 16 8 10 3 0 66 18 63
2018 CR-05 38 20 15 10 7 10 0 64 19 71
2017 CR 32 35 16 6 7 4 0 69 14 130
2017 CR-04 38 26 21 6 3 5 0 68 10 62
2017 CR-05 26 43 12 6 10 3 0 71 17 68
2014 CR 30 23 17 14 7 8 1 59 22 148
2014 CR-04 34 22 17 10 7 9 1 62 19 101
2014 CR-05 24 26 15 22 7 7 0 53 30 46
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 CR 21 31 47 198
2020 CR-04 23 29 48 98
2020 CR-05 20 35 45 95
2019 CR 28 29 43 169
2019 CR-04 33 34 34 83
2018 CR 31 31 39 140
2018 CR-04 31 34 34 64
2018 CR-05 29 29 42 72
2017 CR 23 37 41 131
2017 CR-04 27 38 35 63
2017 CR-05 19 36 46 68
2014 CR 28 33 38 148
2014 CR-04 27 35 39 101
2014 CR-05 33 31 37 46

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 CR 10 29 48 0 7 7 42
2020 CR-04 13 17 52 0 9 9 23
2020 CR-05 5 42 42 0 5 5 19
2019 CR 2 46 35 2 8 6 48
2019 CR-04 0 48 33 0 11 7 27
2018 CR 19 21 33 7 14 7 43
2018 CR-04 10 25 30 10 15 10 20
2018 CR-05 24 14 38 5 14 5 21
2017 CR 17 17 36 7 24 0 30
2017 CR-04 6 18 41 0 35 0 17
2017 CR-05 32 16 29 16 8 0 13
2014 CR 16 10 38 7 9999 29 42
2014 CR-04 18 4 33 8 9999 38 27
2014 CR-05 13 20 47 7 9999 13 15
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 9 91 198
2020 CR-04 9 91 98
2020 CR-05 9 91 95
2019 CR 16 84 168
2019 CR-04 19 81 83
2018 CR 14 86 139
2018 CR-04 11 89 63
2018 CR-05 14 86 72

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 33 67 18
2019 CR 58 42 26
2019 CR-04 40 60 15
2018 CR 53 47 19

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 56 44 18
2019 CR 46 54 26
2019 CR-04 67 33 15
2018 CR 53 47 19

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 19

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 18
2019 CR 0 100 26
2019 CR-04 0 100 15
2018 CR 0 100 19

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 26
2019 CR-04 0 100 15
2018 CR 0 100 19

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 19 81 26
2019 CR-04 33 67 15

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 18

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 33 67 18
2019 CR 27 73 26
2018 CR 42 58 19

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 44 56 18
2019 CR 46 54 26
2019 CR-04 47 53 15
2018 CR 53 47 19

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 33 67 18
2019 CR 46 54 26
2019 CR-04 53 47 15
2018 CR 47 53 19

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 39 61 18
2019 CR 38 62 26
2018 CR 53 47 19

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 27 73 26
2019 CR-04 33 67 15

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 67 33 18
2019 CR 50 50 26
2019 CR-04 47 53 15
2018 CR 47 53 19

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 28 72 18
2019 CR 31 69 26

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 18
2019 CR 0 100 26
2019 CR-04 0 100 15
2018 CR 0 100 19

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 50 50 18
2019 CR 42 58 26
2019 CR-04 53 47 15
2018 CR 53 47 19

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 35 65 26
2019 CR-04 40 60 15

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 39 61 18
2019 CR 27 73 26
2018 CR 63 37 19

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 28 72 18
2019 CR 19 81 26

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 18

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 28 72 18
2019 CR 19 81 26
2018 CR 37 63 19

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 27 73 26
2019 CR-04 33 67 15

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 19

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 39 61 18
2019 CR 35 65 26
2019 CR-04 33 67 15

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 33 67 15

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 15

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 15

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 33 67 15

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 15

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 40 60 15

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 19 13 15 5 7 30 11 55 19 197
2020 CR-04 22 11 20 4 11 25 7 48 23 97
2020 CR-05 16 16 12 5 2 37 13 63 15 95
2019 CR 17 17 22 6 7 26 7 49 18 169
2019 CR-04 18 14 27 4 7 28 2 47 16 83
2018 CR 28 16 18 6 3 23 6 62 12 138
2018 CR-04 36 17 17 6 2 16 6 68 10 64
2018 CR-05 21 14 20 4 4 30 6 56 13 70
2017 CR 18 19 22 5 5 24 8 55 14 131
2017 CR-04 23 19 19 3 5 21 10 61 11 63
2017 CR-05 13 19 24 6 4 26 7 48 16 68
2014 CR 13 19 18 4 4 32 10 54 14 148
2014 CR-04 15 19 17 4 5 29 11 56 15 101
2014 CR-05 9 19 22 4 2 35 9 50 12 46

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 25 15 4 6 11 4 72 11 198
2020 CR-04 32 21 20 4 10 8 4 60 16 98
2020 CR-05 39 29 9 4 1 15 2 82 6 95
2019 CR 30 29 19 5 9 8 1 64 15 168
2019 CR-04 25 22 27 4 11 11 1 53 16 83
2018 CR 38 30 14 4 2 10 1 77 7 138
2018 CR-04 49 30 8 2 3 6 2 86 5 63
2018 CR-05 28 32 20 6 1 13 0 69 8 71
2017 CR 27 36 16 5 3 12 2 73 9 128
2017 CR-04 32 37 8 5 3 15 0 81 9 62
2017 CR-05 22 35 23 5 3 9 3 65 9 66
2014 CR 27 30 19 3 4 14 3 69 8 148
2014 CR-04 33 27 18 2 5 13 2 70 8 101
2014 CR-05 13 39 22 4 2 15 4 65 8 46
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 8 92 197
2020 CR-04 9 91 97
2020 CR-05 7 93 95
2019 CR 11 89 166
2019 CR-04 15 85 81
2018 CR 6 94 139

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 33 67 18

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 18

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16
2019 CR 0 100 18

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16
2019 CR 0 100 18

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16
2019 CR 0 100 18

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 50 50 16
2019 CR 33 67 18

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 31 69 16
2019 CR 39 61 18

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16
2019 CR 0 100 18

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16
2019 CR 0 100 18

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16
2019 CR 0 100 18

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16
2019 CR 0 100 18

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16
2019 CR 0 100 18

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 16

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 56 44 16
2019 CR 56 44 18

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 20 12 16 6 4 33 10 57 16 198
2020 CR-04 21 18 18 3 6 26 7 59 14 98
2020 CR-05 18 6 14 8 1 41 12 51 20 95
2019 CR 17 19 20 5 7 25 8 53 17 167
2019 CR-04 18 16 25 5 8 25 2 47 18 83
2018 CR 27 18 19 4 4 22 6 63 11 140
2018 CR-04 36 17 19 3 5 13 8 67 10 64
2018 CR-05 19 18 19 6 1 31 6 59 11 72
2017 CR 21 18 28 2 1 21 10 56 4 131
2017 CR-04 25 22 22 3 0 14 13 65 4 63
2017 CR-05 18 13 33 1 1 26 7 46 4 68
2014 CR 19 13 19 5 1 33 10 55 12 148
2014 CR-04 24 11 18 7 2 29 9 56 14 101
2014 CR-05 9 17 22 2 0 39 11 52 4 46

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 19 15 5 4 15 4 71 11 197
2020 CR-04 33 19 20 3 8 12 5 63 14 97
2020 CR-05 42 20 12 6 0 18 2 78 8 95
2019 CR 32 32 16 4 7 8 1 70 13 165
2019 CR-04 25 30 19 5 10 10 2 62 17 81
2018 CR 36 29 18 4 3 9 1 73 7 139
2018 CR-04 44 28 13 3 3 6 3 79 7 64
2018 CR-05 28 30 24 4 1 13 0 66 6 71
2017 CR 32 32 15 3 1 15 2 77 5 131
2017 CR-04 38 37 10 3 0 11 2 85 4 63
2017 CR-05 26 28 21 3 1 18 3 68 6 68
2014 CR 33 24 20 3 2 17 1 69 6 148
2014 CR-04 39 23 17 4 3 14 0 72 8 101
2014 CR-05 20 26 28 2 0 22 2 60 3 46
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 22 17 15 18 25 0 2 40 45 197
2020 CR-04 13 15 20 18 33 0 1 29 51 97
2020 CR-05 31 20 8 20 18 0 3 52 39 95

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 31 25 22 13 8 1 1 57 21 197
2020 CR-04 33 22 26 10 8 0 1 55 19 97
2020 CR-05 28 27 20 16 7 1 0 56 23 95
2019 CR 22 28 21 14 14 1 1 50 29 167
2019 CR-04 20 30 22 16 10 1 1 51 26 82
2018 CR 22 19 20 15 21 1 1 42 37 139
2018 CR-04 31 16 25 13 11 2 3 49 25 64
2018 CR-05 15 21 17 15 30 1 0 37 46 71
2017 CR 12 21 22 9 35 2 1 33 44 130
2017 CR-04 18 23 19 11 25 2 2 42 38 62
2017 CR-05 6 19 24 6 44 1 0 26 50 68

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 24 31 19 16 9 0 1 56 25 198
2020 CR-04 30 31 13 14 11 0 1 61 26 98
2020 CR-05 17 33 25 19 6 0 0 49 25 95
2019 CR 23 33 20 15 8 0 1 56 23 166
2019 CR-04 21 38 15 18 7 0 1 59 26 82
2018 CR 27 21 31 12 7 1 1 49 20 137
2018 CR-04 29 34 24 6 5 2 0 64 11 62
2018 CR-05 27 10 35 17 10 0 1 37 27 71
2017 CR 18 21 31 13 14 1 2 40 27 131
2017 CR-04 27 19 25 10 14 0 5 49 25 63
2017 CR-05 10 22 37 16 13 1 0 33 30 68

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 30 13 9 8 1 3 69 17 196
2020 CR-04 38 29 12 8 9 0 3 69 18 97
2020 CR-05 32 33 14 10 7 2 2 68 18 94
2019 CR 33 33 17 8 7 1 2 67 15 166
2019 CR-04 28 35 16 7 9 1 4 66 17 81
2018 CR 29 33 24 8 4 1 1 64 12 140
2018 CR-04 31 42 17 6 2 2 0 75 8 64
2018 CR-05 28 26 28 8 7 1 1 56 16 72
2017 CR 25 30 28 4 7 1 5 58 12 131
2017 CR-04 34 34 20 5 3 0 5 70 8 63
2017 CR-05 18 26 36 4 10 1 4 47 15 68

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 29 24 18 14 11 2 3 55 26 197
2020 CR-04 30 22 20 15 10 1 2 53 27 97
2020 CR-05 26 27 16 14 12 2 3 57 27 95
2019 CR 22 30 21 15 10 1 2 53 26 168
2019 CR-04 17 33 18 18 11 1 2 51 30 83
2018 CR 27 19 22 16 14 2 0 47 31 139
2018 CR-04 27 22 19 11 17 3 0 51 30 63
2018 CR-05 28 18 22 18 13 1 0 46 31 72
2017 CR 15 15 32 14 19 2 2 31 35 131
2017 CR-04 18 18 22 15 21 3 3 37 39 63
2017 CR-05 13 12 41 13 17 1 1 26 32 68

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 15 11 6 5 0 9 77 11 196
2020 CR-04 59 14 9 3 6 0 8 80 10 96
2020 CR-05 48 18 13 7 3 0 11 74 12 95
2019 CR 66 12 11 2 2 1 6 84 4 168
2019 CR-04 64 11 12 2 1 2 7 83 4 83
2018 CR 60 14 9 3 2 1 11 84 6 139
2018 CR-04 64 17 6 2 0 2 9 91 2 64
2018 CR-05 56 11 13 4 4 0 11 76 10 71
2017 CR 49 17 10 4 4 2 15 79 9 131
2017 CR-04 56 11 5 8 3 0 18 81 14 63
2017 CR-05 43 22 15 0 4 3 13 77 5 68

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 37 25 17 11 9 1 0 63 20 198
2020 CR-04 38 24 16 10 11 0 0 62 21 98
2020 CR-05 36 26 18 12 6 2 0 63 18 95
2019 CR 42 31 12 7 6 1 2 74 13 168
2019 CR-04 43 27 12 7 7 1 2 73 15 83
2018 CR 42 23 21 4 6 1 3 68 10 139
2018 CR-04 45 27 11 5 6 2 5 77 12 64
2018 CR-05 39 21 30 1 7 0 1 61 9 71
2017 CR 35 27 21 9 6 2 2 63 15 130
2017 CR-04 40 25 22 5 5 0 3 67 10 63
2017 CR-05 30 28 19 12 8 3 0 60 20 67

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 33 26 12 10 10 1 8 64 22 196
2020 CR-04 32 25 15 7 11 0 9 63 20 97
2020 CR-05 34 28 10 14 6 1 7 67 22 94

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 23 14 13 6 1 5 65 20 195
2020 CR-04 35 19 16 16 8 1 5 58 26 96
2020 CR-05 41 27 13 11 4 0 4 71 16 94
2019 CR 36 29 19 9 4 1 2 67 13 168
2019 CR-04 37 27 16 11 5 1 4 67 16 83
2018 CR 39 30 19 7 2 1 1 71 10 138
2018 CR-04 44 31 16 5 0 3 2 79 5 64
2018 CR-05 37 27 21 9 4 0 1 65 13 70
2017 CR 26 31 22 10 5 2 4 60 16 130
2017 CR-04 27 35 18 8 8 0 5 65 17 63
2017 CR-05 24 28 27 12 3 3 3 56 16 67

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 31 24 19 12 10 2 2 57 23 195
2020 CR-04 29 26 17 14 11 1 2 57 26 96
2020 CR-05 31 23 21 11 10 3 1 57 21 94
2019 CR 34 31 16 12 6 1 1 66 18 167
2019 CR-04 34 27 13 15 9 1 1 63 24 82
2018 CR 36 27 22 9 6 1 0 63 15 138
2018 CR-04 42 31 11 8 6 2 0 75 14 64
2018 CR-05 30 24 31 9 6 0 0 54 14 70
2017 CR 23 30 26 10 8 0 2 55 18 130
2017 CR-04 27 33 19 8 10 0 3 62 18 63
2017 CR-05 20 28 33 12 6 0 2 48 18 67

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 35 27 19 8 8 2 2 64 16 196
2020 CR-04 38 20 19 8 10 2 3 61 20 97
2020 CR-05 30 34 20 7 6 1 1 65 14 94
2019 CR 45 22 15 12 4 1 2 68 17 166
2019 CR-04 45 20 12 13 5 1 4 68 19 82
2018 CR 40 30 17 7 3 1 1 72 10 139
2018 CR-04 41 30 19 5 2 3 2 74 7 64
2018 CR-05 41 32 17 7 3 0 0 73 10 71
2017 CR 32 31 22 6 5 2 2 65 12 130
2017 CR-04 37 30 18 6 6 2 2 69 13 63
2017 CR-05 28 32 25 6 5 3 2 62 11 67

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 26 11 10 13 0 2 65 23 196
2020 CR-04 39 20 13 7 18 0 3 61 26 97
2020 CR-05 35 33 10 13 10 0 0 68 22 94
2019 CR 40 24 11 13 10 1 1 65 23 168
2019 CR-04 39 24 12 12 11 1 1 64 23 83

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 37 28 17 11 6 0 1 66 17 195
2020 CR-04 42 25 16 9 6 0 1 68 16 97
2020 CR-05 30 32 18 13 5 0 1 63 18 93

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 25 19 11 10 0 3 59 22 194
2020 CR-04 36 24 14 7 14 0 5 64 22 96
2020 CR-05 26 27 25 15 6 0 1 53 22 93
2019 CR 39 31 16 8 3 1 3 73 11 167
2019 CR-04 37 31 14 8 4 1 4 72 13 83
2018 CR 43 25 22 4 4 1 1 69 9 136
2018 CR-04 53 22 17 2 5 2 0 76 6 64
2018 CR-05 34 29 26 6 3 0 1 64 9 68
2017 CR 31 31 22 9 4 1 2 64 13 129
2017 CR-04 42 24 19 5 3 2 5 71 9 62
2017 CR-05 21 37 25 12 5 0 0 58 17 67

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 25 14 7 8 1 1 70 15 195
2020 CR-04 39 25 17 8 10 0 1 64 19 96
2020 CR-05 50 24 13 6 4 1 1 76 11 94
2019 CR 45 28 10 7 7 1 2 75 14 168
2019 CR-04 48 27 6 7 8 2 1 78 16 83
2018 CR 55 24 10 2 5 1 2 82 8 134
2018 CR-04 57 27 10 2 2 2 2 87 3 63
2018 CR-05 54 22 10 3 9 0 1 77 12 67
2017 CR 54 25 14 5 2 0 0 78 8 131
2017 CR-04 57 23 13 5 2 0 0 81 6 63
2017 CR-05 50 26 15 6 3 0 0 76 9 68

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 35 37 13 8 6 0 1 73 14 195
2020 CR-04 35 31 15 10 7 0 1 67 18 96
2020 CR-05 33 44 12 6 4 0 1 77 11 94

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 18 10 3 2 2 6 83 6 195
2020 CR-04 54 19 14 5 1 1 6 79 7 96
2020 CR-05 64 18 7 1 2 2 5 89 3 94
2019 CR 65 16 4 4 5 1 5 87 10 167
2019 CR-04 61 15 4 7 7 1 5 81 16 82
2018 CR 68 15 6 1 4 1 4 88 6 137
2018 CR-04 71 14 5 2 0 2 6 93 2 63
2018 CR-05 66 17 6 0 9 1 1 85 9 70

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 73 9 4 5 3 1 5 87 9 195
2020 CR-04 70 10 5 4 5 1 4 85 10 96
2020 CR-05 74 7 3 6 1 1 6 89 8 94
2019 CR 64 14 8 5 5 1 3 81 10 168
2019 CR-04 60 16 8 5 8 1 1 78 14 83
2018 CR 68 13 7 5 3 3 1 85 8 138
2018 CR-04 64 20 2 6 3 2 3 89 10 64
2018 CR-05 73 7 10 3 3 4 0 84 6 70
2017 CR 67 15 8 2 5 1 4 85 6 131
2017 CR-04 68 11 8 2 5 0 6 85 7 63
2017 CR-05 66 18 7 1 4 1 1 86 6 68

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 63 20 7 4 1 1 5 88 4 192
2020 CR-04 61 22 6 3 1 1 5 89 5 94
2020 CR-05 63 18 8 4 0 1 5 87 5 93
2019 CR 54 28 9 5 3 1 1 83 8 166
2019 CR-04 55 27 10 2 4 1 1 84 6 83
2018 CR 54 22 13 3 4 1 3 79 8 136
2018 CR-04 55 23 8 5 3 2 3 82 9 60
2018 CR-05 56 22 13 1 6 0 3 80 7 72
2017 CR 48 29 10 5 7 1 1 78 12 130
2017 CR-04 50 27 10 3 6 2 2 80 10 62
2017 CR-05 45 31 10 6 7 0 0 76 13 68

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 19 6 4 7 1 5 83 11 196
2020 CR-04 56 21 3 6 9 0 5 80 16 97
2020 CR-05 62 18 9 1 5 1 4 84 7 94
2019 CR 57 16 12 7 7 1 1 74 13 165
2019 CR-04 56 13 11 9 10 1 0 70 19 82
2018 CR 59 18 8 7 4 1 2 80 11 136
2018 CR-04 60 15 10 5 5 3 2 79 11 60
2018 CR-05 60 21 4 10 3 0 3 83 13 72
2017 CR 55 29 6 2 5 1 2 86 8 129
2017 CR-04 54 27 5 3 6 2 3 85 10 63
2017 CR-05 56 31 8 2 5 0 0 86 6 66

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 65 5 2 0 2 1 26 96 2 195
2020 CR-04 61 8 1 0 2 1 27 96 3 97
2020 CR-05 69 2 2 0 1 0 26 96 1 93
2019 CR 63 6 4 1 0 1 27 94 1 166
2019 CR-04 67 1 6 0 0 1 24 92 0 82
2018 CR 59 5 2 2 0 2 32 96 2 133
2018 CR-04 62 10 2 0 0 3 23 98 0 61
2018 CR-05 56 1 1 3 0 0 38 93 5 68
2017 CR 57 7 3 0 5 0 27 89 6 131
2017 CR-04 65 7 5 0 5 0 18 88 6 63
2017 CR-05 50 7 1 0 4 0 37 91 7 68

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 68 15 6 2 1 0 8 91 3 196
2020 CR-04 75 14 2 1 2 0 5 95 3 97
2020 CR-05 60 17 10 3 0 0 11 86 4 94
2019 CR 68 18 5 1 1 1 7 93 2 165
2018 CR 64 16 5 2 4 1 7 88 7 135
2018 CR-04 70 17 3 2 2 2 5 93 4 60
2018 CR-05 62 15 6 3 4 0 10 86 8 71
2017 CR 57 20 6 2 4 0 11 86 7 129
2017 CR-04 58 21 5 3 3 0 10 87 7 61
2017 CR-05 56 19 7 1 4 0 12 85 7 68

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 15 16 11 17 1 2 55 29 196
2020 CR-04 38 15 18 10 19 0 1 53 29 96
2020 CR-05 38 15 15 12 17 1 3 55 30 95
2019 CR 48 17 14 6 11 1 4 68 18 168
2019 CR-04 51 16 14 4 13 1 1 68 17 83
2018 CR 45 14 17 7 9 1 7 64 17 137
2018 CR-04 48 11 13 8 15 2 3 62 24 61
2018 CR-05 44 17 19 6 3 0 11 69 9 72
2017 CR 42 21 14 8 9 2 4 67 18 131
2017 CR-04 41 24 11 8 14 2 0 66 23 63
2017 CR-05 43 19 16 7 4 3 7 69 13 68

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 27 13 4 5 0 3 77 9 195
2020 CR-04 51 31 5 4 6 0 2 84 11 96
2020 CR-05 44 24 22 3 4 0 2 70 8 94
2019 CR 52 24 13 2 4 1 5 81 6 168
2019 CR-04 57 19 13 1 4 1 5 81 5 83
2018 CR 50 28 11 1 5 1 4 82 7 136
2018 CR-04 57 28 3 2 7 2 2 88 8 61
2018 CR-05 45 30 14 1 4 0 6 79 6 71
2017 CR 47 25 15 5 5 0 2 74 11 131
2017 CR-04 49 24 14 6 5 0 2 75 11 63
2017 CR-05 45 27 16 4 6 0 1 73 11 68

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 23 38 21 7 10 0 1 61 17 197
2020 CR-04 19 37 20 9 13 0 1 57 23 98
2020 CR-05 26 40 22 5 6 0 0 66 12 94

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 16 31 31 12 9 0 1 48 21 197
2020 CR-04 13 30 30 12 14 0 1 43 27 98
2020 CR-05 18 33 34 11 3 0 1 52 14 94
2019 CR 22 37 29 8 4 0 0 59 12 167
2019 CR-04 24 35 32 6 2 0 0 60 9 82
2018 CR 22 31 32 11 3 1 0 53 14 140
2018 CR-04 28 27 33 9 2 2 0 56 11 64
2018 CR-05 18 35 31 13 4 0 0 53 17 72
2017 CR 12 35 37 8 6 0 2 48 14 130
2017 CR-04 16 34 32 11 3 0 3 52 15 62
2017 CR-05 9 36 42 4 9 0 0 45 13 68

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 12 16 31 26 14 0 1 40 28 197
2020 CR-04 16 13 27 31 12 0 1 43 30 98
2020 CR-05 9 18 36 21 15 0 1 37 27 94
2019 CR 4 18 35 28 15 1 1 44 21 165
2019 CR-04 4 23 33 22 17 1 0 40 27 82
2018 CR 7 13 34 26 19 1 1 45 20 139
2018 CR-04 8 11 25 30 24 2 0 55 19 63
2018 CR-05 7 14 39 24 15 0 1 39 21 72
2017 CR 7 14 38 31 9 1 2 40 21 130
2017 CR-04 6 13 35 32 10 0 3 44 20 62
2017 CR-05 7 15 40 29 7 1 0 37 22 68

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 32 14 8 3 3 1 75 11 197
2020 CR-04 42 27 14 8 4 4 1 72 13 98
2020 CR-05 37 39 14 6 2 1 0 77 9 94
2019 CR 29 32 20 7 5 6 1 66 13 168
2019 CR-04 29 29 22 5 7 8 0 63 13 83
2018 CR 27 33 21 9 5 5 0 63 14 140
2018 CR-04 33 31 19 6 5 6 0 68 12 64
2018 CR-05 24 35 22 10 6 4 0 61 16 72
2017 CR 18 42 15 12 4 9 0 66 18 130
2017 CR-04 23 37 18 10 2 11 0 68 13 63
2017 CR-05 12 48 12 15 6 8 0 64 22 67

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 23 14 15 8 3 1 61 24 196
2020 CR-04 32 21 13 16 12 4 1 56 30 98
2020 CR-05 39 26 16 13 4 2 0 66 18 93

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 35 20 11 13 16 3 3 58 30 198
2020 CR-04 36 19 13 8 16 2 5 59 26 98
2020 CR-05 33 21 8 18 16 4 0 56 35 95

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 20 13 8 8 9 3 67 18 198
2020 CR-04 36 20 12 7 12 8 4 64 22 98
2020 CR-05 41 20 15 9 4 9 1 68 15 95

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 31 30 12 14 9 4 1 63 24 197
2020 CR-04 31 24 13 13 13 4 1 58 28 98
2020 CR-05 30 36 12 16 4 2 0 67 21 94
2019 CR 27 33 17 13 7 4 0 62 20 168
2019 CR-04 29 29 14 14 8 5 0 61 24 83
2018 CR 29 36 11 14 7 3 0 67 21 140
2018 CR-04 38 33 9 13 3 5 0 74 16 64
2018 CR-05 24 38 14 13 11 1 0 62 24 72
2017 CR 20 39 17 16 4 4 0 62 21 130
2017 CR-04 30 37 13 16 2 3 0 69 18 63
2017 CR-05 10 42 21 15 7 5 0 55 23 67

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 31 12 10 2 1 0 77 12 198
2020 CR-04 46 24 14 11 4 0 0 70 15 98
2020 CR-05 43 39 9 7 0 1 0 83 7 95

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 28 14 11 5 1 0 70 15 197
2020 CR-04 42 22 19 9 8 0 0 64 18 97
2020 CR-05 40 36 11 12 1 1 0 77 13 95

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 28 22 5 4 1 4 68 9 196
2020 CR-04 41 20 26 6 6 0 1 61 13 97
2020 CR-05 33 36 18 3 1 2 6 76 5 94

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 30 15 5 5 1 2 75 9 195
2020 CR-04 45 21 16 9 6 0 2 68 16 98
2020 CR-05 40 40 13 0 3 2 1 83 3 92

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 75 13 6 1 1 4 1 92 1 195
2020 CR-04 73 10 11 1 1 2 1 86 2 97
2020 CR-05 77 16 1 0 0 5 0 99 0 93

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 30 10 9 3 2 1 78 12 197
2020 CR-04 41 30 8 11 5 2 2 74 17 97
2020 CR-05 49 31 12 6 1 1 0 81 7 95

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 23 11 10 10 1 1 69 20 196
2020 CR-04 42 26 11 7 13 1 0 68 20 96
2020 CR-05 45 22 9 14 7 0 2 69 22 95

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 27 13 8 10 2 1 68 19 196
2020 CR-04 28 25 19 11 15 2 0 54 27 96
2020 CR-05 49 29 7 5 5 1 2 82 11 95
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 8 92 194
2020 CR-04 8 92 96
2020 CR-05 8 92 93

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 12 88 193
2020 CR-04 11 89 96
2020 CR-05 13 87 92
2019 CR 13 87 167
2019 CR-04 18 82 82
2017 CR 20 80 131
2017 CR-04 18 82 63
2017 CR-05 22 78 68
2014 CR 16 84 147
2014 CR-04 17 83 100
2014 CR-05 13 87 46

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 25 75 24
2020 CR-04 27 73 11
2020 CR-05 25 75 12

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 67 33 24
2020 CR-04 45 55 11
2020 CR-05 83 17 12
2019 CR 71 29 21
2017 CR 77 23 26
2017 CR-04 73 27 11
2017 CR-05 80 20 15
2014 CR 74 26 23
2014 CR-04 64 36 17

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 38 13 13 0 0 0 75 13 16
2019 CR 27 47 13 7 0 7 0 79 7 15
2017 CR 60 30 5 5 0 0 0 90 5 20
2017 CR-05 58 25 8 8 0 0 0 83 8 12
2014 CR 65 24 0 11 0 0 0 89 11 17
2014 CR-04 65 28 0 8 0 0 0 92 8 11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 29 11 8 5 1 5 75 14 195
2020 CR-04 37 31 8 8 8 1 6 73 18 97
2020 CR-05 44 28 13 8 2 1 4 76 10 93
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 28 42 28 2 59 41 197
2020 CR-04 28 43 28 2 61 39 98
2020 CR-05 29 40 29 2 58 42 94

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 50 50 56

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 9 23 20 23 16 0 9 35 43 56

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 5 20 21 23 25 0 5 26 51 56

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 19 11 5 4 4 19 74 11 196
2020 CR-04 37 19 6 4 4 5 24 80 12 98
2020 CR-05 38 19 16 6 3 3 14 69 12 93
2019 CR 39 22 10 7 8 2 11 71 17 165
2018 CR 40 14 14 9 12 3 8 61 23 138
2018 CR-04 47 20 6 5 8 3 11 78 15 64
2018 CR-05 33 10 21 13 14 3 6 47 30 70
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