2020 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 101. Do you work full-time or part-time?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 45 3 8 2 0 0 87 10 951
2020 Part-time 40 39 7 10 3 0 0 80 13 32

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 82 14 1 1 1 0 0 97 2 947
2020 Part-time 71 26 0 0 3 0 0 97 3 32
2017 Full-time 68 26 2 2 1 0 1 95 3 641
2017 Part-time 88 9 0 0 4 0 0 96 4 35
2014 Full-time 73 18 3 4 1 0 0 92 5 668
2014 Part-time 81 13 3 0 3 0 0 94 3 35

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 36 10 10 3 0 0 77 13 952
2020 Part-time 29 41 19 2 6 0 3 73 8 32
2019 Full-time 39 33 8 12 8 0 0 72 20 775
2019 Part-time 40 32 0 12 16 0 0 72 28 35
2017 Full-time 43 37 4 11 5 0 0 80 16 644
2017 Part-time 53 37 0 4 6 0 0 91 9 35
2014 Full-time 43 32 8 11 6 0 0 75 17 666
2014 Part-time 57 41 0 2 0 0 0 98 2 35

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 42 11 9 3 0 0 77 12 945
2020 Part-time 35 47 0 11 7 0 0 83 17 31
2019 Full-time 34 37 10 14 5 0 1 71 19 771
2019 Part-time 29 34 20 12 3 0 2 64 16 34
2017 Full-time 33 42 10 10 4 0 0 75 14 643
2017 Part-time 34 50 8 6 0 0 2 86 6 35
2014 Full-time 32 40 13 10 5 0 0 72 15 667
2014 Part-time 31 36 14 16 3 0 0 67 19 35

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 35 10 10 2 0 1 78 12 941
2020 Part-time 38 47 10 3 3 0 0 85 6 31
2019 Full-time 44 35 11 7 2 1 0 79 10 767
2019 Part-time 31 39 12 12 3 3 0 72 16 35
2017 Full-time 43 39 9 7 1 0 0 83 8 638
2017 Part-time 54 31 11 4 0 0 0 85 4 35
2014 Full-time 43 37 10 8 2 0 0 81 10 667
2014 Part-time 35 46 19 0 0 0 0 81 0 35

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 38 30 11 12 7 1 1 69 20 946
2020 Part-time 49 30 7 7 6 0 0 79 14 32
2019 Full-time 41 30 12 11 5 0 0 72 16 777
2019 Part-time 37 28 13 7 10 3 2 69 18 34
2017 Full-time 39 35 9 10 5 0 1 75 15 639
2017 Part-time 53 33 8 3 0 0 2 89 3 35
2014 Full-time 40 30 11 10 7 0 1 71 17 667
2014 Part-time 47 35 15 0 0 0 3 85 0 35

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 37 11 7 3 0 0 79 10 949
2020 Part-time 40 44 10 3 4 0 0 84 7 31
2019 Full-time 43 36 12 5 4 0 0 79 9 776
2019 Part-time 44 28 11 8 6 3 0 74 14 34
2017 Full-time 39 44 8 5 3 0 0 83 8 641
2017 Part-time 66 25 0 3 6 0 0 91 9 34
2014 Full-time 37 42 11 7 3 0 0 79 10 668
2014 Part-time 37 43 11 0 5 0 3 83 6 35

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 30 35 15 11 8 0 0 66 19 950
2020 Part-time 28 38 10 10 14 0 0 66 24 32
2019 Full-time 27 37 12 14 10 0 0 64 24 776
2019 Part-time 26 26 23 14 7 3 0 54 22 33
2017 Full-time 28 35 11 15 11 0 0 63 26 642
2017 Part-time 37 41 5 8 9 0 0 78 17 34
2014 Full-time 25 36 15 13 10 0 0 61 24 668
2014 Part-time 19 42 28 8 3 0 0 61 11 35

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 42 10 9 3 0 0 78 13 946
2020 Part-time 48 29 17 6 0 0 0 77 6 31
2019 Full-time 38 38 10 9 5 0 0 77 13 773
2019 Part-time 46 29 8 14 0 3 0 78 14 34
2017 Full-time 32 46 11 6 5 0 0 78 11 641
2017 Part-time 45 43 6 6 0 0 0 88 6 34

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 54 34 7 4 2 0 0 88 6 947
2020 Part-time 66 18 15 2 0 0 0 84 2 31
2019 Full-time 55 30 8 5 2 0 0 86 7 771
2019 Part-time 60 30 6 4 0 0 0 90 4 34
2017 Full-time 45 41 8 4 2 1 0 87 6 640
2017 Part-time 68 29 0 0 3 0 0 97 3 34
2014 Full-time 51 35 8 3 3 0 0 86 6 667
2014 Part-time 47 46 7 0 0 0 0 93 0 35

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 33 14 12 6 0 0 69 18 946
2020 Part-time 34 38 11 7 10 0 0 72 17 32
2019 Full-time 34 32 13 12 8 0 0 66 20 778
2019 Part-time 27 29 16 14 11 3 0 58 25 34
2017 Full-time 31 38 10 12 9 1 0 69 21 639
2017 Part-time 51 32 5 5 7 0 0 83 12 34

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 57 29 9 3 2 0 0 86 5 943
2020 Part-time 54 41 5 0 0 0 0 95 0 31
2019 Full-time 57 30 8 3 1 0 0 87 5 774
2019 Part-time 59 25 6 2 3 3 2 89 5 34
2017 Full-time 57 34 6 2 0 0 0 91 2 640
2017 Part-time 73 17 5 3 2 0 0 90 6 35
2014 Full-time 65 27 6 1 1 0 0 92 2 667
2014 Part-time 60 24 11 3 3 0 0 84 5 35

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 32 33 14 11 8 1 0 67 19 940
2020 Part-time 27 38 18 7 10 0 0 65 18 32
2019 Full-time 31 36 15 10 7 0 1 68 16 776
2019 Part-time 26 37 22 6 6 3 0 65 12 34
2017 Full-time 31 41 11 10 7 0 0 72 17 641
2017 Part-time 53 28 7 5 3 0 5 85 8 35
2014 Full-time 25 42 12 12 7 0 0 68 20 667
2014 Part-time 22 49 12 14 3 0 0 71 17 35

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 34 35 16 9 6 0 0 69 15 951
2020 Part-time 33 34 19 10 4 0 0 67 14 32
2019 Full-time 35 32 17 9 6 0 1 67 15 777
2019 Part-time 18 33 30 9 3 3 4 55 13 34
2017 Full-time 35 37 12 11 4 0 0 72 16 643
2017 Part-time 47 34 11 2 3 0 2 83 6 35
2014 Full-time 31 36 15 11 7 0 1 67 18 666
2014 Part-time 18 41 33 3 6 0 0 59 9 35

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 38 12 9 5 0 0 74 14 939
2020 Part-time 35 28 26 4 6 0 0 64 10 32
2019 Full-time 30 40 12 12 5 0 0 71 17 772
2019 Part-time 34 18 17 22 6 3 0 53 28 34
2017 Full-time 31 38 12 13 6 0 0 69 19 642
2017 Part-time 48 28 12 6 3 0 2 78 9 35
2014 Full-time 32 37 15 10 7 0 0 68 17 668
2014 Part-time 30 39 25 6 0 0 0 69 6 35

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 50 32 9 5 3 0 0 83 8 948
2020 Part-time 48 36 12 0 4 0 0 84 4 32
2019 Full-time 48 33 11 5 2 0 0 81 7 777
2019 Part-time 57 26 4 9 5 0 0 82 13 35
2017 Full-time 42 43 7 5 2 0 0 86 7 641
2017 Part-time 70 21 0 3 6 0 0 91 9 35
2014 Full-time 46 36 10 4 3 1 0 83 7 667
2014 Part-time 39 42 13 3 3 0 0 82 5 35

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 33 29 18 10 10 0 0 61 20 942
2020 Part-time 20 45 10 7 17 0 0 66 24 32
2019 Full-time 34 29 17 11 8 0 0 63 20 774
2019 Part-time 40 25 14 9 8 3 0 67 18 35
2017 Full-time 34 36 16 8 5 0 1 70 13 640
2017 Part-time 46 34 8 6 3 0 3 83 10 35
2014 Full-time 42 30 15 7 6 0 0 72 13 667
2014 Part-time 49 33 18 0 0 0 0 82 0 35

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 12 25 33 21 9 0 1 30 37 948
2020 Part-time 13 22 16 20 26 0 4 47 36 32
2019 Full-time 12 25 31 19 11 1 2 30 38 778
2019 Part-time 8 27 17 20 11 10 7 37 42 35
2017 Full-time 11 23 37 15 8 2 3 25 36 637
2017 Part-time 4 16 29 28 9 2 11 43 22 35
2014 Full-time 6 20 36 24 10 1 3 35 27 666
2014 Part-time 8 18 15 42 13 0 3 57 28 35

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 8 16 27 26 18 3 1 46 25 943
2020 Part-time 7 16 27 12 30 7 0 45 25 32
2019 Full-time 13 22 28 19 13 2 2 33 37 775
2019 Part-time 14 23 38 12 9 3 0 22 38 34
2017 Full-time 13 22 28 18 11 4 4 32 38 638
2017 Part-time 13 8 34 19 10 2 14 35 25 35
2014 Full-time 11 21 30 20 12 3 3 35 34 668
2014 Part-time 8 23 26 24 13 3 3 40 33 35

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 9 15 30 25 14 4 4 42 26 945
2020 Part-time 4 26 11 14 37 0 8 56 32 31
2019 Full-time 11 16 27 24 14 3 4 42 29 776
2019 Part-time 7 11 39 10 23 7 4 36 20 34
2017 Full-time 10 14 29 21 13 4 9 40 27 638
2017 Part-time 2 6 28 11 20 12 20 46 13 35
2014 Full-time 10 17 28 22 12 3 8 39 30 667
2014 Part-time 6 11 23 31 11 0 17 52 20 35

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 9 16 30 27 17 1 1 44 25 940
2020 Part-time 14 14 28 23 20 0 0 43 28 32
2019 Full-time 9 14 31 26 17 1 2 44 24 770
2019 Part-time 3 22 39 17 12 3 4 32 27 35
2017 Full-time 9 18 28 27 14 2 3 43 28 635
2017 Part-time 6 5 26 39 18 2 3 60 12 35
2014 Full-time 7 14 31 29 15 1 3 46 22 664
2014 Part-time 3 8 27 41 20 0 0 61 11 35

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 13 17 26 23 17 1 3 42 31 948
2020 Part-time 10 11 20 16 35 4 4 56 23 32
2019 Full-time 14 19 30 19 14 1 3 35 34 775
2019 Part-time 21 17 15 23 11 7 5 39 44 35
2017 Full-time 18 23 27 15 11 2 3 28 43 636
2017 Part-time 14 8 25 26 15 0 12 46 25 34
2014 Full-time 15 21 30 18 11 1 3 31 38 666
2014 Part-time 8 14 35 25 15 0 3 42 23 35

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 9 15 23 26 18 6 3 49 25 944
2020 Part-time 0 27 22 21 22 8 0 46 30 31
2019 Full-time 18 20 26 19 11 4 3 31 41 773
2019 Part-time 27 22 23 10 7 3 7 19 55 35
2017 Full-time 15 22 27 18 12 4 3 32 39 638
2017 Part-time 8 13 33 16 13 2 14 35 26 35
2014 Full-time 14 19 27 21 13 3 5 36 35 667
2014 Part-time 6 28 17 30 8 3 9 42 38 35

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 8 18 31 21 16 3 2 39 28 941
2020 Part-time 6 22 30 11 24 4 3 37 31 32
2019 Full-time 11 18 31 23 13 3 2 37 30 773
2019 Part-time 13 23 26 17 14 3 4 33 38 35
2017 Full-time 11 20 33 17 12 4 4 31 33 640
2017 Part-time 3 8 30 32 12 2 14 52 13 35
2014 Full-time 8 17 34 21 11 2 6 35 28 666
2014 Part-time 8 14 31 19 18 0 10 41 24 35

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 5 15 35 28 15 1 1 44 21 947
2020 Part-time 4 16 29 39 13 0 0 52 19 32
2019 Full-time 9 20 36 23 10 1 2 34 29 777
2019 Part-time 2 16 39 26 8 3 5 38 20 35
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 27 29 18 8 6 8 5 64 15 948
2020 Part-time 26 22 18 14 4 10 6 57 21 31
2019 Full-time 30 29 16 8 7 6 5 66 17 777
2019 Part-time 32 17 28 4 11 9 0 54 16 33
2017 Full-time 28 33 14 10 4 7 4 68 16 642
2017 Part-time 38 32 8 4 3 8 8 83 8 35
2014 Full-time 32 33 15 9 4 3 3 70 14 668
2014 Part-time 24 39 21 6 2 3 5 69 9 35

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 51 29 7 6 5 2 0 81 12 945
2020 Part-time 50 25 6 10 4 4 0 79 15 32
2019 Full-time 47 29 8 9 6 1 0 77 15 775
2019 Part-time 37 25 14 8 12 3 0 64 22 35
2017 Full-time 45 32 8 8 6 1 0 78 14 644
2017 Part-time 63 17 5 10 3 0 2 82 13 35
2014 Full-time 52 27 9 7 3 1 0 80 10 668
2014 Part-time 38 44 9 9 0 0 0 82 9 35

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 62 27 6 3 2 0 0 89 5 946
2020 Part-time 54 36 7 0 4 0 0 90 4 32
2019 Full-time 56 29 7 6 2 0 0 85 9 774
2019 Part-time 35 39 9 7 6 3 0 77 13 34
2017 Full-time 50 37 7 3 2 0 0 87 6 640
2017 Part-time 65 14 3 12 4 0 2 81 16 35
2014 Full-time 47 38 7 7 1 0 0 85 8 667
2014 Part-time 45 44 11 0 0 0 0 89 0 35

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 33 10 4 2 2 0 83 6 944
2020 Part-time 49 28 16 0 4 4 0 80 4 32
2019 Full-time 45 33 13 5 3 1 0 79 8 776
2019 Part-time 38 34 9 15 0 3 0 75 16 35

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 22 10 6 4 7 4 77 11 949
2020 Part-time 41 35 10 4 4 7 0 81 8 32
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 25 14 5 5 1 7 74 10 950
2020 Part-time 41 15 23 3 4 3 10 65 8 32
2019 Full-time 39 26 18 5 4 1 7 70 10 778
2019 Part-time 31 21 16 7 5 3 17 66 14 35

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 30 12 8 5 1 0 74 14 946
2020 Part-time 50 23 14 9 4 0 0 73 13 32
2019 Full-time 40 31 12 8 7 1 1 72 16 774
2019 Part-time 38 30 10 9 3 6 3 75 14 35
2017 Full-time 38 38 11 8 4 1 1 77 12 643
2017 Part-time 47 33 10 2 6 0 2 82 8 35
2014 Full-time 36 35 13 9 6 0 1 72 15 668
2014 Part-time 31 41 11 11 6 0 0 72 17 35

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 26 13 5 5 3 2 76 10 949
2020 Part-time 54 24 6 4 7 0 5 82 11 32

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 51 31 9 6 3 0 0 82 9 951
2020 Part-time 49 35 6 6 4 0 0 84 10 32
2019 Full-time 46 32 10 7 4 1 1 79 11 769
2019 Part-time 50 31 12 2 0 6 0 85 2 35
2017 Full-time 44 35 9 7 4 1 1 81 11 642
2017 Part-time 56 32 7 2 0 0 2 90 2 35
2014 Full-time 44 32 12 8 4 0 0 76 12 667
2014 Part-time 40 40 9 8 3 0 0 80 11 35

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 37 63 951
2020 Part-time 39 61 32

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 46 20 10 3 4 7 11 80 8 949
2020 Part-time 49 21 11 7 0 8 4 80 8 31

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 52 28 9 6 4 0 0 80 10 951
2020 Part-time 69 14 7 3 4 4 0 86 7 31
2019 Full-time 51 29 9 5 5 0 0 80 11 778
2019 Part-time 48 31 13 3 0 3 2 83 4 34
2017 Full-time 52 26 10 6 4 0 0 80 10 642
2017 Part-time 76 18 0 3 2 0 0 94 6 35
2014 Full-time 50 29 10 6 4 1 0 80 10 668
2014 Part-time 44 42 6 6 3 0 0 86 9 35
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 30 14 7 4 8 0 72 13 948
2020 Part-time 49 18 15 7 4 6 0 72 12 32
2019 Full-time 28 31 18 8 7 8 0 64 16 777
2019 Part-time 18 33 16 2 7 20 3 67 11 35
2017 Full-time 28 35 15 9 6 7 0 68 16 643
2017 Part-time 46 34 6 0 3 9 2 90 3 35
2014 Full-time 26 34 17 10 4 9 0 66 16 668
2014 Part-time 20 27 21 14 0 18 0 57 17 35

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 31 33 15 13 6 3 0 65 19 945
2020 Part-time 40 29 18 9 4 0 0 69 12 31
2019 Full-time 27 32 18 13 7 3 0 61 21 775
2019 Part-time 13 31 17 15 7 17 0 53 27 35
2017 Full-time 23 35 14 18 7 3 0 59 26 642
2017 Part-time 42 26 18 2 6 3 2 72 9 35
2014 Full-time 21 32 18 16 8 4 0 55 26 667
2014 Part-time 21 24 23 11 6 13 2 53 19 35

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 23 33 18 15 7 4 0 58 23 949
2020 Part-time 26 33 10 13 7 10 0 66 23 32
2019 Full-time 20 29 20 16 7 7 0 53 25 770
2019 Part-time 13 20 30 13 8 17 0 39 25 35
2017 Full-time 16 32 17 19 10 7 0 51 31 642
2017 Part-time 25 31 22 10 6 3 2 59 17 35
2014 Full-time 14 27 22 19 11 7 0 44 33 666
2014 Part-time 18 23 24 8 5 19 2 52 17 35

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 23 32 17 17 8 3 0 57 26 948
2020 Part-time 24 32 18 13 4 10 0 62 18 32
2019 Full-time 19 29 19 19 11 2 0 49 31 773
2019 Part-time 6 34 21 18 9 12 0 46 30 35
2017 Full-time 15 36 16 19 10 5 0 53 30 642
2017 Part-time 27 40 10 14 3 3 2 71 18 35
2014 Full-time 16 30 20 18 12 4 0 48 31 666
2014 Part-time 15 34 14 17 6 12 2 57 27 35

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 50 20 11 4 3 10 2 79 8 951
2020 Part-time 42 15 12 0 6 24 0 75 9 32
2019 Full-time 46 20 12 5 4 11 2 76 11 777
2019 Part-time 41 22 7 2 5 23 0 82 9 35
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 30 44 15 7 3 2 0 75 10 947
2020 Part-time 39 30 21 7 0 4 0 71 7 31
2019 Full-time 25 44 16 10 4 1 0 70 13 778
2019 Part-time 30 32 25 8 0 5 0 65 8 35
2017 Full-time 27 45 14 8 5 1 0 73 13 641
2017 Part-time 48 26 15 6 0 3 2 78 6 35
2014 Full-time 27 41 17 9 5 1 0 69 14 667
2014 Part-time 21 50 11 6 3 9 0 78 10 35

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 21 36 17 18 6 2 0 58 25 947
2020 Part-time 21 30 18 18 6 8 0 55 26 31
2019 Full-time 15 31 18 22 11 1 0 47 34 775
2019 Part-time 9 41 20 19 8 3 0 52 27 35

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 33 36 13 8 5 3 1 72 14 947
2020 Part-time 46 33 10 3 4 4 0 83 7 32
2019 Full-time 39 37 13 5 4 1 1 77 9 773
2019 Part-time 42 22 25 0 4 6 2 69 4 35
2017 Full-time 43 35 11 6 3 2 0 80 9 642
2017 Part-time 45 24 20 8 0 0 2 71 9 35
2014 Full-time 38 37 10 7 4 3 1 79 11 668
2014 Part-time 31 34 12 6 3 12 3 76 10 35

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 33 38 16 6 4 3 0 73 10 945
2020 Part-time 45 28 20 3 4 0 0 73 7 31
2019 Full-time 33 36 17 8 4 1 0 70 12 774
2019 Part-time 33 32 25 5 4 2 0 65 9 35

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 20 24 18 11 12 13 3 52 27 948
2020 Part-time 37 15 6 16 5 17 3 65 27 32
2019 Full-time 20 26 19 16 11 6 3 51 29 777
2019 Part-time 17 19 14 9 14 14 13 49 32 34
2017 Full-time 23 27 16 12 10 9 2 56 25 642
2017 Part-time 17 29 6 4 4 19 21 78 12 35
2014 Full-time 16 24 15 14 14 11 5 48 33 667
2014 Part-time 16 24 6 14 13 18 9 55 37 35

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 22 31 20 13 10 4 1 56 23 946
2020 Part-time 31 24 24 6 10 3 3 58 17 30
2019 Full-time 20 30 21 14 11 4 1 53 25 777
2019 Part-time 13 26 18 18 7 13 5 47 30 35
2017 Full-time 22 31 19 13 10 4 0 56 24 641
2017 Part-time 27 33 9 7 0 20 5 79 9 35
2014 Full-time 20 29 18 14 12 4 2 52 28 668
2014 Part-time 13 20 26 12 11 13 6 40 28 35

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 19 28 16 15 14 5 3 51 31 951
2020 Part-time 20 18 10 15 11 11 15 51 35 32
2019 Full-time 20 25 18 14 17 3 2 48 33 779
2019 Part-time 11 25 6 16 10 10 22 53 38 35
2017 Full-time 17 23 17 17 20 3 3 42 40 643
2017 Part-time 13 29 17 9 7 7 17 55 22 35
2014 Full-time 14 23 15 18 24 4 4 39 44 668
2014 Part-time 9 11 19 32 12 6 11 24 53 35

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 24 13 6 3 2 4 76 10 950
2020 Part-time 45 11 17 8 7 0 13 64 17 31
2019 Full-time 54 21 13 3 3 1 5 80 6 773
2019 Part-time 45 18 23 2 3 0 8 69 6 35

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 46 25 14 6 3 3 3 75 10 949
2020 Part-time 56 11 7 6 0 4 16 83 8 32
2019 Full-time 45 24 14 6 5 2 4 73 11 775
2019 Part-time 38 11 29 0 0 3 18 64 0 35

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 70 9 6 3 2 5 4 88 6 948
2020 Part-time 81 3 0 0 4 4 9 96 4 32
2019 Full-time 72 9 5 3 4 5 3 88 7 768
2019 Part-time 57 14 7 0 0 3 18 91 0 35

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 71 11 5 1 1 4 7 92 3 950
2020 Part-time 65 10 9 0 0 7 9 89 0 32
2019 Full-time 77 6 4 1 2 2 8 93 3 773
2019 Part-time 43 16 12 0 0 7 22 83 0 35

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 22 42 18 9 4 5 0 68 13 947
2020 Part-time 28 33 16 12 4 7 0 66 17 32
2019 Full-time 20 42 20 9 5 3 0 64 15 775
2019 Part-time 19 42 16 8 2 10 2 70 12 35
2017 Full-time 23 36 20 11 6 4 0 62 17 642
2017 Part-time 27 38 12 7 2 7 7 75 11 35

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 37 12 9 4 2 0 74 14 942
2020 Part-time 33 39 9 4 4 11 0 81 8 32
2019 Full-time 35 39 14 6 4 2 1 76 10 772
2019 Part-time 24 46 14 11 0 5 0 74 11 34
2017 Full-time 39 40 11 5 2 2 0 81 8 644
2017 Part-time 48 32 10 2 0 5 2 87 3 35
2014 Full-time 43 35 10 6 2 2 0 80 9 667
2014 Part-time 48 37 10 6 0 0 0 85 6 35

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 40 34 12 7 2 4 0 78 9 943
2020 Part-time 29 30 23 4 4 8 3 66 9 31
2019 Full-time 41 32 16 4 3 3 1 77 7 773
2019 Part-time 31 51 7 3 4 3 0 85 7 34
2017 Full-time 39 34 15 3 3 6 0 78 7 640
2017 Part-time 64 17 6 0 3 8 2 90 3 34
2014 Full-time 44 33 11 4 3 4 0 81 7 668
2014 Part-time 33 43 6 3 3 12 0 86 7 35

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 37 28 17 6 3 7 1 71 10 952
2020 Part-time 34 20 31 4 4 7 0 58 8 32

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 31 10 6 5 5 2 77 13 939
2020 Part-time 35 41 7 3 4 11 0 85 8 32

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 53 31 8 5 3 1 0 85 7 942
2020 Part-time 48 30 15 0 4 4 0 81 4 32
2019 Full-time 49 34 7 5 4 0 0 84 9 775
2019 Part-time 37 44 13 4 0 3 0 83 4 35
2017 Full-time 46 38 8 5 3 0 0 84 8 642
2017 Part-time 69 23 0 6 0 0 2 94 6 35
2014 Full-time 50 35 7 5 3 0 0 85 8 668
2014 Part-time 57 43 0 0 0 0 0 100 0 35

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 30 14 9 6 1 0 71 15 943
2020 Part-time 42 21 23 6 4 4 0 66 10 32
2019 Full-time 37 33 15 8 7 1 0 70 15 775
2019 Part-time 33 29 26 4 6 3 0 63 10 35
2017 Full-time 37 31 18 9 5 1 0 69 13 643
2017 Part-time 50 27 12 6 3 0 2 79 9 35
2014 Full-time 32 35 15 11 5 1 0 68 17 668
2014 Part-time 39 33 20 8 0 0 0 72 8 35

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 40 31 14 9 5 1 0 72 14 942
2020 Part-time 42 29 16 6 4 4 0 73 10 32
2019 Full-time 34 35 15 10 6 0 0 69 16 769
2019 Part-time 32 33 19 7 6 3 0 67 14 35
2017 Full-time 38 35 14 8 5 1 0 74 13 640
2017 Part-time 57 26 6 2 6 0 2 85 9 35
2014 Full-time 32 37 14 13 5 0 0 69 17 667
2014 Part-time 46 38 11 3 3 0 0 83 5 35

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 36 24 19 9 8 4 0 63 18 942
2020 Part-time 40 16 17 7 10 5 4 63 18 32
2019 Full-time 34 22 19 10 10 4 1 59 21 776
2019 Part-time 24 24 28 3 4 3 14 58 9 35
2017 Full-time 32 30 18 10 6 4 0 65 17 642
2017 Part-time 40 23 12 5 9 3 8 71 16 35
2014 Full-time 31 24 19 13 8 4 1 58 22 667
2014 Part-time 37 26 10 12 5 10 0 70 20 35
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Full-time 23 37 41 952
2020 Part-time 28 28 44 32
2019 Full-time 26 34 40 780
2019 Part-time 28 39 33 35
2017 Full-time 23 40 37 644
2017 Part-time 28 39 32 35
2014 Full-time 26 38 36 668
2014 Part-time 24 47 30 35

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Full-time 10 29 36 4 10 11 208
2019 Part-time 19 27 8 8 38 0 11
2017 Full-time 16 15 46 5 10 8 151
2017 Part-time 42 11 8 9 31 0 10
2014 Full-time 19 16 41 7 9999 17 173
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 11 89 778
2019 Part-time 15 85 35

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 16 13 16 6 4 34 10 52 19 949
2020 Part-time 21 18 13 4 6 35 3 62 17 31
2019 Full-time 15 18 21 6 5 29 7 51 17 777
2019 Part-time 11 14 20 11 3 33 7 42 24 35
2017 Full-time 19 18 18 5 6 27 7 57 17 644
2017 Part-time 21 19 7 10 0 30 13 71 17 35
2014 Full-time 16 18 18 6 5 31 7 54 17 668
2014 Part-time 11 9 20 9 3 29 19 38 23 35

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 30 29 16 6 4 13 2 70 11 950
2020 Part-time 40 22 14 3 7 15 0 72 12 32
2019 Full-time 32 31 18 5 6 9 1 69 12 778
2019 Part-time 24 35 8 7 10 13 4 70 20 33
2017 Full-time 30 35 16 5 4 10 1 72 10 638
2017 Part-time 45 11 15 4 0 18 7 75 5 35
2014 Full-time 25 30 18 6 3 17 1 66 12 668
2014 Part-time 16 20 32 8 3 12 9 46 14 35
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 17 14 17 5 3 37 6 55 15 946
2020 Part-time 23 13 25 0 4 33 3 56 6 31
2019 Full-time 16 17 22 4 4 30 7 52 12 775
2019 Part-time 8 22 25 7 0 32 7 48 11 34
2017 Full-time 20 17 18 4 2 32 7 60 10 644
2017 Part-time 24 19 10 0 0 34 14 82 0 34
2014 Full-time 19 15 18 3 2 35 7 60 9 667
2014 Part-time 16 9 18 3 3 35 16 50 13 35

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 31 28 17 6 3 14 1 70 10 949
2020 Part-time 28 25 27 0 4 16 0 64 4 32
2019 Full-time 33 32 17 4 4 10 1 72 9 775
2019 Part-time 23 33 14 3 3 17 7 73 9 35
2017 Full-time 33 34 13 3 3 13 1 77 7 642
2017 Part-time 47 21 7 0 0 20 5 91 0 35
2014 Full-time 32 26 17 3 2 18 1 72 7 668
2014 Part-time 25 14 28 3 3 22 5 53 8 35
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 28 22 18 14 17 0 1 50 32 949
2020 Part-time 34 11 27 11 14 0 3 46 26 32

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 30 26 23 11 9 0 0 57 20 944
2020 Part-time 33 20 17 19 7 4 0 54 27 32
2019 Full-time 19 27 22 15 17 0 1 46 32 776
2019 Part-time 21 21 16 21 17 3 0 44 39 35
2017 Full-time 17 24 20 14 22 1 2 42 37 642
2017 Part-time 8 15 32 14 23 2 5 25 41 35

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 16 25 24 17 18 0 0 41 35 946
2020 Part-time 22 19 23 16 20 0 0 41 36 32
2019 Full-time 16 25 26 17 15 0 1 41 32 775
2019 Part-time 24 21 20 20 13 3 0 46 34 35
2017 Full-time 14 23 27 17 17 1 1 38 34 643
2017 Part-time 21 23 23 17 11 0 5 46 30 34

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 26 26 22 13 12 0 1 53 25 945
2020 Part-time 30 22 14 17 16 0 0 52 34 32
2019 Full-time 24 28 22 13 10 1 1 54 24 773
2019 Part-time 29 22 20 18 7 3 0 53 26 34
2017 Full-time 22 31 21 12 12 0 2 54 25 642
2017 Part-time 31 30 20 6 9 0 5 64 15 35

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 26 22 22 14 13 2 2 49 28 944
2020 Part-time 27 25 19 7 13 4 4 57 22 32
2019 Full-time 17 25 23 18 14 1 2 43 33 774
2019 Part-time 20 20 29 10 18 3 0 41 29 35
2017 Full-time 14 20 26 18 20 1 1 35 39 641
2017 Part-time 20 20 15 18 23 2 2 42 43 35

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 40 20 16 9 9 0 5 64 19 948
2020 Part-time 39 25 4 17 7 0 7 70 26 32
2019 Full-time 44 22 13 7 7 1 6 71 15 773
2019 Part-time 50 23 10 7 7 3 0 75 14 35
2017 Full-time 39 22 14 7 7 1 10 68 16 640
2017 Part-time 49 16 11 2 3 0 19 80 7 35

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 27 26 21 12 13 0 0 53 26 950
2020 Part-time 30 23 20 13 10 4 0 55 24 32
2019 Full-time 30 28 19 11 10 1 1 60 21 775
2019 Part-time 25 20 21 15 14 3 2 48 30 34
2017 Full-time 28 26 21 14 7 1 2 56 22 640
2017 Part-time 27 14 39 5 6 0 9 45 12 33

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 24 18 11 11 0 7 57 24 947
2020 Part-time 33 21 13 7 12 7 7 62 23 32

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 32 29 20 11 5 1 2 64 16 945
2020 Part-time 35 27 22 9 4 4 0 64 14 32
2019 Full-time 30 31 21 10 5 1 1 63 16 776
2019 Part-time 25 33 18 16 6 3 0 59 22 35
2017 Full-time 27 31 21 12 6 1 2 60 18 640
2017 Part-time 40 23 13 6 6 0 12 71 14 34

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 23 30 23 12 10 1 1 55 22 947
2020 Part-time 27 22 23 13 10 4 3 51 24 32
2019 Full-time 26 30 22 12 9 1 1 57 21 773
2019 Part-time 25 26 17 20 9 3 0 53 30 35
2017 Full-time 22 31 22 15 8 0 2 54 24 639
2017 Part-time 37 25 20 6 0 0 11 70 7 34

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 33 30 20 9 7 0 1 64 16 944
2020 Part-time 37 37 10 5 7 4 0 76 13 32
2019 Full-time 36 25 18 11 6 1 2 63 18 773
2019 Part-time 37 23 21 9 7 3 0 62 16 35
2017 Full-time 31 31 21 9 5 1 2 63 15 640
2017 Part-time 47 17 15 8 0 4 9 73 9 34

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 27 15 9 8 0 1 67 18 940
2020 Part-time 44 20 16 12 4 4 0 67 16 32
2019 Full-time 38 25 15 11 9 1 2 65 20 773
2019 Part-time 37 28 14 7 9 3 2 69 17 35

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 26 30 24 14 6 0 1 56 20 944
2020 Part-time 12 38 21 13 13 4 0 52 27 32

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 26 29 20 14 10 0 1 55 24 942
2020 Part-time 27 37 16 6 14 0 0 64 20 32
2019 Full-time 36 29 19 7 6 1 2 68 13 770
2019 Part-time 26 24 29 7 9 3 2 53 17 35
2017 Full-time 31 31 21 11 4 1 2 63 16 634
2017 Part-time 38 30 17 6 0 0 9 75 6 34

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 29 17 7 4 0 2 71 11 940
2020 Part-time 37 23 32 2 4 0 3 61 6 32
2019 Full-time 49 23 13 7 6 1 2 74 13 772
2019 Part-time 28 31 17 7 13 3 2 62 21 34
2017 Full-time 54 25 12 4 2 0 1 81 7 642
2017 Part-time 46 24 12 6 4 0 8 76 10 35

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 33 38 18 7 3 0 1 72 11 943
2020 Part-time 31 43 20 3 0 4 0 77 3 32

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 67 16 7 2 1 1 6 89 3 939
2020 Part-time 64 22 7 3 0 4 0 89 3 32
2019 Full-time 70 13 5 2 2 1 7 89 5 771
2019 Part-time 59 20 7 4 3 3 5 85 7 35
2017 Full-time 73 12 5 3 3 0 3 88 6 640
2017 Part-time 67 9 4 0 3 4 14 92 4 35

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 76 9 4 3 3 1 5 89 6 942
2020 Part-time 82 14 0 0 4 0 0 96 4 31
2019 Full-time 72 12 5 2 4 1 3 88 7 771
2019 Part-time 48 18 12 9 0 3 9 76 10 35
2017 Full-time 56 26 10 3 3 0 2 84 6 642
2017 Part-time 56 20 4 7 0 0 14 88 8 35

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 68 19 5 3 1 0 4 91 4 940
2020 Part-time 84 9 7 0 0 0 0 93 0 30
2019 Full-time 57 28 7 3 2 0 2 87 5 769
2019 Part-time 35 31 14 7 2 3 9 74 10 35
2017 Full-time 59 23 8 4 4 0 2 84 8 640
2017 Part-time 58 22 3 0 3 0 14 93 4 35

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 65 17 7 4 4 0 3 85 8 942
2020 Part-time 66 13 10 4 7 0 0 79 10 32
2019 Full-time 60 18 9 5 5 1 2 81 10 766
2019 Part-time 47 24 9 5 7 3 4 77 13 34
2017 Full-time 54 13 7 1 2 0 23 87 4 642
2017 Part-time 53 9 0 0 0 0 38 100 0 35

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 65 8 4 1 1 0 21 93 3 942
2020 Part-time 70 8 3 0 0 0 20 96 0 30
2019 Full-time 59 11 5 1 1 1 23 91 2 763
2019 Part-time 55 3 6 3 0 3 30 86 5 35
2017 Full-time 61 19 9 3 2 0 6 85 5 636
2017 Part-time 60 11 0 0 0 0 29 100 0 34

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 71 15 6 2 1 0 5 90 3 944
2020 Part-time 79 15 6 0 0 0 0 94 0 32
2019 Full-time 67 17 7 2 1 0 6 90 3 766
2019 Part-time 42 21 18 3 4 3 9 71 8 34
2017 Full-time 52 19 10 5 9 1 3 74 15 643
2017 Part-time 43 22 9 8 6 0 12 74 15 35

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 46 15 12 10 14 1 2 63 24 944
2020 Part-time 40 7 16 23 10 0 4 49 34 32
2019 Full-time 51 16 13 7 9 1 4 70 16 772
2019 Part-time 48 15 11 7 7 3 9 72 16 34
2017 Full-time 50 28 12 3 3 0 4 81 6 640
2017 Part-time 44 25 13 7 0 0 11 78 8 35

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 29 16 5 4 1 2 74 9 943
2020 Part-time 51 28 7 10 0 0 4 82 10 32
2019 Full-time 54 26 12 1 2 1 4 84 3 764
2019 Part-time 33 31 10 14 3 3 5 70 19 34

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 20 38 27 9 6 0 0 58 15 947
2020 Part-time 21 39 26 14 0 0 0 60 14 32

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 11 28 35 17 8 0 0 39 25 948
2020 Part-time 16 15 38 21 4 4 3 33 26 32
2019 Full-time 14 29 37 13 7 0 0 43 20 777
2019 Part-time 14 28 25 25 4 3 0 43 30 33
2017 Full-time 12 27 40 15 7 0 1 38 21 641
2017 Part-time 12 40 37 8 3 0 0 52 11 35

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 13 22 37 20 8 0 0 28 35 946
2020 Part-time 3 28 40 19 7 0 3 27 32 32
2019 Full-time 10 20 38 22 9 0 1 31 31 769
2019 Part-time 3 42 31 14 7 3 0 21 47 35
2017 Full-time 8 21 40 22 8 0 1 30 29 642
2017 Part-time 0 19 41 29 8 0 3 38 20 35

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 36 41 12 6 3 2 0 79 9 949
2020 Part-time 41 38 12 6 0 4 0 81 6 32
2019 Full-time 27 39 18 8 4 3 0 69 12 776
2019 Part-time 33 33 22 7 2 3 0 69 9 33
2017 Full-time 17 38 18 12 8 7 0 60 21 642
2017 Part-time 22 39 9 17 2 11 0 68 22 35

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 30 31 15 14 8 3 0 62 23 945
2020 Part-time 42 9 27 7 3 11 0 58 12 31

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 33 30 11 13 11 2 1 65 24 949
2020 Part-time 45 27 6 11 4 4 4 78 16 32

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 30 12 6 5 5 2 76 11 949
2020 Part-time 42 30 21 3 4 0 0 72 7 32

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 26 36 15 13 8 2 0 63 21 946
2020 Part-time 40 18 18 14 6 4 0 60 21 32
2019 Full-time 21 35 19 14 9 2 0 57 23 777
2019 Part-time 12 29 28 20 6 5 0 44 27 35
2017 Full-time 17 38 17 17 8 3 0 57 25 641
2017 Part-time 20 46 27 2 0 5 0 69 3 35

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 41 9 8 2 0 0 81 10 950
2020 Part-time 31 45 14 6 0 4 0 79 7 32

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 36 12 11 4 0 0 72 16 949
2020 Part-time 43 33 20 0 0 4 0 79 0 32

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 34 38 17 7 2 1 1 74 9 947
2020 Part-time 35 36 16 6 3 4 0 74 10 32

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 38 12 3 2 1 2 81 6 946
2020 Part-time 47 29 18 0 0 7 0 81 0 32

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 71 18 4 0 0 5 1 95 1 945
2020 Part-time 64 16 4 0 3 14 0 92 3 32

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 37 11 6 2 1 0 82 7 945
2020 Part-time 39 41 8 2 7 0 3 83 9 31

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 45 32 9 8 6 0 1 77 14 942
2020 Part-time 38 41 3 6 7 4 0 83 14 32

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 30 9 9 7 1 1 74 17 946
2020 Part-time 45 26 4 18 4 4 0 73 23 31
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 8 92 944
2020 Part-time 5 95 32

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 14 86 944
2020 Part-time 17 83 32
2019 Full-time 16 84 777
2019 Part-time 16 84 34
2017 Full-time 19 81 642
2014 Full-time 13 87 665
2014 Part-time 32 68 35

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 80 20 121
2014 Full-time 79 21 87
2014 Part-time 81 19 11

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Full-time 58 32 5 3 1 0 1 91 4 98
2014 Full-time 49 35 4 7 4 0 0 84 12 70

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 46 34 7 6 3 2 3 83 9 948
2020 Part-time 45 28 5 4 6 5 7 82 12 32
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 41 23 1 54 46 950
2020 Part-time 43 33 24 0 43 57 32

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 37 63 340
2020 Part-time 27 73 13

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 13 22 16 21 23 2 4 36 47 339
2020 Part-time 18 34 6 16 17 0 9 57 37 14

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 8 14 13 21 40 1 3 23 63 339
2020 Part-time 6 25 0 33 27 9 0 34 66 14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 40 19 13 6 5 3 13 71 13 949
2020 Part-time 33 20 17 3 4 7 17 69 9 32
2019 Full-time 37 18 13 9 11 1 10 62 23 768
2019 Part-time 34 30 6 4 5 3 18 81 12 34
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