2020 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	50	4	5	2	0	0	89	7	76
2020	Non-shift worker	42	44	3	8	2	0	0	86	10	913

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	78	16	1	2	3	94	5	75
2020	Non-shift worker	82	15	1	1	1	97	2	910
2017	Shift worker	64	24	9	3	0	88	3	23
2017	Non-shift worker	70	26	2	2	1	96	3	655
2014	Shift worker	68	20	3	3	6	88	9	34
2014	Non-shift worker	74	17	3	4	1	92	4	667

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	47	14	12	2	72	14	76
2020	Non-shift worker	41	35	10	10	3	77	13	913
2019	Shift worker	40	32	9	12	8	71	20	41
2019	Non-shift worker	39	33	8	12	9	71	21	763
2017	Shift worker	44	28	10	17	0	72	17	23
2017	Non-shift worker	43	37	4	10	5	81	15	658
2014	Shift worker	45	32	9	6	8	77	15	34
2014	Non-shift worker	44	32	7	11	6	76	17	665

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	47	11	7	6	0	0	77	13	74
2020	Non-shift worker	35	42	10	9	3	0	0	77	13	908
2019	Shift worker	36	35	12	15	2	0	0	71	17	41
2019	Non-shift worker	33	37	10	14	5	0	1	70	19	759
2018	Shift worker	26	48	6	18	3	0	0	74	21	37
2018	Non-shift worker	31	42	9	14	4	0	0	74	17	661
2017	Shift worker	27	37	19	10	4	4	0	66	14	23
2017	Non-shift worker	33	42	10	10	4	0	1	76	14	657
2014	Shift worker	23	33	21	17	3	0	3	58	21	34
2014	Non-shift worker	32	40	13	10	5	0	0	72	15	666

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	40	16	6	3	0	1	75	9	74
2020	Non-shift worker	42	36	10	10	2	0	1	78	12	904
2019	Shift worker	47	37	7	8	0	0	2	85	8	40
2019	Non-shift worker	43	35	11	8	3	1	0	78	10	756
2017	Shift worker	40	42	10	7	0	0	0	83	7	23
2017	Non-shift worker	44	39	9	7	1	0	0	83	8	652
2014	Shift worker	38	42	9	6	6	0	0	80	12	34
2014	Non-shift worker	43	37	10	7	2	0	0	81	9	666

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	36	10	7	6	0	0	78	13	76
2020	Non-shift worker	38	30	11	12	7	1	1	68	20	908
2019	Shift worker	56	18	11	13	2	0	0	74	15	41
2019	Non-shift worker	40	31	12	10	5	0	0	72	16	764
2018	Shift worker	48	29	11	9	0	3	0	79	9	37
2018	Non-shift worker	41	31	13	8	6	0	1	73	14	656
2017	Shift worker	60	18	14	9	0	0	0	77	9	23
2017	Non-shift worker	39	36	9	9	5	0	1	76	15	653
2014	Shift worker	23	39	20	3	9	3	3	66	12	34
2014	Non-shift worker	41	30	11	10	6	0	1	72	17	666

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	36	6	10	5	80	14	75
2020	Non-shift worker	42	37	12	7	3	79	10	911
2019	Shift worker	55	33	7	2	4	88	5	41
2019	Non-shift worker	42	36	12	6	4	78	9	763
2018	Shift worker	30	39	19	13	0	68	13	37
2018	Non-shift worker	46	36	9	5	3	82	8	658
2017	Shift worker	38	40	9	9	5	77	14	23
2017	Non-shift worker	41	43	8	5	3	84	8	654
2014	Shift worker	26	53	15	3	3	78	6	34
2014	Non-shift worker	37	41	11	7	3	79	10	667

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	47	10	7	7	0	76	14	75
2020	Non-shift worker	30	35	15	12	8	0	65	19	913
2019	Shift worker	28	50	15	4	2	0	78	6	41
2019	Non-shift worker	26	36	12	14	10	1	63	25	762
2018	Shift worker	29	45	19	3	5	0	73	8	37
2018	Non-shift worker	27	33	16	13	12	1	60	25	658
2017	Shift worker	22	43	18	3	10	4	67	14	23
2017	Non-shift worker	28	35	10	15	11	0	64	26	655
2014	Shift worker	23	48	11	6	11	0	71	18	34
2014	Non-shift worker	24	36	16	13	10	0	60	23	667

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	42	7	8	6	0	79	14	73
2020	Non-shift worker	36	42	10	9	3	0	77	12	910
2019	Shift worker	50	37	6	4	2	0	87	6	41
2019	Non-shift worker	37	38	10	9	5	0	75	14	760
2018	Shift worker	38	33	17	13	0	0	70	13	37
2018	Non-shift worker	35	41	10	8	6	0	76	14	658
2017	Shift worker	30	39	15	7	5	4	72	13	23
2017	Non-shift worker	33	46	11	6	4	0	79	11	654

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	23	7	4	7	0	0	82	12	75
2020	Non-shift worker	54	34	7	4	1	0	0	88	5	909
2019	Shift worker	60	26	4	6	2	0	2	88	8	41
2019	Non-shift worker	55	31	8	5	2	0	0	86	7	758
2018	Shift worker	36	47	8	5	0	3	0	87	5	37
2018	Non-shift worker	58	32	5	3	1	1	0	91	4	655
2017	Shift worker	34	56	10	0	0	0	0	90	0	22
2017	Non-shift worker	47	40	7	4	2	1	0	87	6	654
2014	Shift worker	53	32	6	0	8	0	0	85	8	34
2014	Non-shift worker	51	36	8	4	2	0	0	86	6	666

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	32	16	7	9	0	68	16	75
2020	Non-shift worker	35	34	13	12	6	0	69	18	909
2019	Shift worker	47	23	22	2	6	0	70	8	41
2019	Non-shift worker	33	33	13	13	9	0	66	21	765
2018	Shift worker	35	29	20	5	10	0	65	15	36
2018	Non-shift worker	36	32	13	10	10	0	68	19	660
2017	Shift worker	31	46	5	4	11	4	80	15	22
2017	Non-shift worker	32	37	10	12	9	1	70	21	653

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	22	8	4	3	84	8	74
2020	Non-shift worker	57	30	9	3	1	87	5	906
2019	Shift worker	71	20	6	2	2	91	3	41
2019	Non-shift worker	56	31	8	3	1	87	5	761
2018	Shift worker	48	30	16	7	0	78	7	37
2018	Non-shift worker	63	28	7	2	0	91	2	650
2017	Shift worker	47	44	9	0	0	91	0	23
2017	Non-shift worker	58	33	6	2	0	91	3	653
2014	Shift worker	52	36	9	0	3	88	3	34
2014	Non-shift worker	65	26	6	1	1	92	2	666

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	30	17	16	4	0	1	62	21	75
2020	Non-shift worker	32	34	14	11	8	1	0	67	19	903
2019	Shift worker	37	29	24	8	0	0	3	67	8	41
2019	Non-shift worker	31	37	15	10	7	0	0	68	17	763
2018	Shift worker	25	26	37	9	3	0	2	51	12	37
2018	Non-shift worker	32	36	14	9	8	0	0	68	17	653
2017	Shift worker	17	53	10	9	5	4	4	75	15	23
2017	Non-shift worker	32	40	10	10	7	0	0	73	17	654
2014	Shift worker	20	52	10	6	12	0	0	72	18	34
2014	Non-shift worker	25	42	12	13	7	0	0	68	20	666

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	32	18	7	10	0	65	17	75
2020	Non-shift worker	34	35	15	10	5	0	69	15	913
2019	Shift worker	43	28	18	8	2	0	71	10	41
2019	Non-shift worker	34	32	18	9	6	1	67	15	764
2018	Shift worker	26	33	29	9	2	2	60	11	37
2018	Non-shift worker	36	35	13	9	6	1	71	16	656
2017	Shift worker	38	35	5	13	5	4	76	19	23
2017	Non-shift worker	35	37	12	11	4	0	73	15	656
2014	Shift worker	19	42	24	3	9	3	63	12	34
2014	Non-shift worker	30	36	15	11	7	1	67	18	665

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	35	14	3	7	2	2	75	11	76
2020	Non-shift worker	35	39	13	9	4	0	0	74	13	901
2019	Shift worker	41	34	19	3	2	0	0	75	5	39
2019	Non-shift worker	30	40	12	13	5	0	0	69	19	761
2018	Shift worker	21	47	26	6	0	0	0	68	6	37
2018	Non-shift worker	31	35	15	12	7	0	0	66	19	652
2017	Shift worker	40	31	25	0	0	0	4	74	0	22
2017	Non-shift worker	31	38	12	13	6	0	0	69	19	656
2014	Shift worker	20	47	18	3	11	0	0	68	15	34
2014	Non-shift worker	32	36	15	10	6	0	0	68	17	667

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	31	9	1	3	2	86	5	76
2020	Non-shift worker	49	33	9	5	3	0	83	8	909
2019	Shift worker	57	32	3	4	4	0	89	8	41
2019	Non-shift worker	48	33	11	5	2	0	81	8	765
2018	Shift worker	51	33	9	7	0	0	84	7	36
2018	Non-shift worker	48	35	9	5	3	0	83	8	656
2017	Shift worker	46	31	9	9	5	0	77	14	23
2017	Non-shift worker	43	43	7	5	2	0	86	7	654
2014	Shift worker	35	50	12	0	3	0	85	3	34
2014	Non-shift worker	46	36	10	4	3	1	82	7	666

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	37	16	6	6	0	0	71	13	73
2020	Non-shift worker	32	29	18	10	11	0	0	61	21	907
2019	Shift worker	46	23	20	8	3	0	0	69	11	40
2019	Non-shift worker	33	29	17	11	8	0	0	63	20	763
2018	Shift worker	56	20	12	6	6	0	0	77	12	37
2018	Non-shift worker	34	31	17	12	6	1	0	66	17	660
2017	Shift worker	29	46	16	9	0	0	0	76	9	23
2017	Non-shift worker	35	35	16	8	5	0	1	71	13	654
2014	Shift worker	52	29	13	6	0	0	0	81	6	34
2014	Non-shift worker	42	30	16	7	6	0	0	72	12	666

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	27	31	23	10	0	0	33	36	76
2020	Non-shift worker	12	24	32	20	9	1	1	30	37	910
2019	Shift worker	13	25	42	10	11	0	0	20	37	41
2019	Non-shift worker	12	25	30	19	11	1	2	31	38	766
2018	Shift worker	3	31	41	8	16	0	2	24	35	36
2018	Non-shift worker	10	27	29	23	8	2	2	31	38	658
2017	Shift worker	3	23	49	8	8	5	4	17	29	23
2017	Non-shift worker	11	23	36	16	9	2	4	26	36	651
2014	Shift worker	0	35	27	28	10	0	0	38	35	34
2014	Non-shift worker	6	19	36	25	10	1	4	36	26	665

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	18	19	32	20	2	1	54	26	75
2020	Non-shift worker	9	16	28	25	19	3	1	45	26	906
2019	Shift worker	5	9	40	26	20	0	0	45	14	41
2019	Non-shift worker	14	23	28	18	12	3	2	32	39	762
2018	Shift worker	11	28	19	17	18	5	2	38	42	36
2018	Non-shift worker	14	26	27	18	11	2	2	30	42	653
2017	Shift worker	8	18	18	11	17	23	4	39	36	23
2017	Non-shift worker	13	22	28	19	11	3	4	32	38	652
2014	Shift worker	3	28	20	27	12	3	6	43	35	34
2014	Non-shift worker	11	20	30	20	12	3	3	35	33	667

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	12	26	23	18	7	5	46	24	76
2020	Non-shift worker	9	15	30	24	14	3	4	42	26	906
2019	Shift worker	6	4	38	33	12	6	0	48	11	41
2019	Non-shift worker	11	16	27	23	15	3	5	41	30	763
2018	Shift worker	8	22	26	22	13	3	6	38	33	36
2018	Non-shift worker	11	19	26	24	12	3	5	39	33	654
2017	Shift worker	9	9	31	14	17	12	8	39	22	23
2017	Non-shift worker	9	14	29	21	13	4	9	40	27	652
2014	Shift worker	9	11	20	39	9	9	3	55	22	34
2014	Non-shift worker	9	17	28	22	12	2	9	39	30	666

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	6	11	31	30	21	0	1	51	17	75
2020	Non-shift worker	9	16	30	27	16	1	1	44	26	903
2019	Shift worker	2	15	29	26	25	3	0	53	17	40
2019	Non-shift worker	9	14	32	26	16	1	2	43	24	759
2018	Shift worker	0	8	35	28	22	3	5	54	8	37
2018	Non-shift worker	10	16	33	24	14	2	2	40	26	651
2017	Shift worker	9	24	9	33	13	13	0	53	37	23
2017	Non-shift worker	9	17	28	28	14	1	3	44	26	649
2014	Shift worker	3	9	25	39	19	0	6	61	12	34
2014	Non-shift worker	7	14	31	29	15	1	3	46	22	663

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	16	25	29	19	0	3	49	26	76
2020	Non-shift worker	13	17	26	23	17	1	3	42	31	910
2019	Shift worker	10	19	13	34	22	0	3	57	29	41
2019	Non-shift worker	15	18	30	19	13	2	3	34	35	763
2018	Shift worker	2	15	30	18	30	3	2	50	18	37
2018	Non-shift worker	18	23	28	15	13	2	2	29	43	657
2017	Shift worker	14	14	18	14	32	4	4	50	30	22
2017	Non-shift worker	18	22	28	16	11	1	4	28	43	650
2014	Shift worker	6	21	19	26	22	0	6	51	29	34
2014	Non-shift worker	16	20	31	18	11	1	3	30	37	665

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	11	14	18	28	19	9	2	52	28	75
2020	Non-shift worker	8	15	24	25	18	6	3	48	26	906
2019	Shift worker	6	31	23	28	9	3	0	38	38	41
2019	Non-shift worker	19	20	26	18	10	4	3	31	42	761
2018	Shift worker	11	19	26	15	17	10	2	36	34	37
2018	Non-shift worker	16	23	27	18	11	3	2	30	41	652
2017	Shift worker	21	13	19	23	8	16	0	37	41	23
2017	Non-shift worker	14	21	28	18	12	3	4	32	38	653
2014	Shift worker	18	32	11	16	6	9	6	27	60	34
2014	Non-shift worker	13	18	27	21	13	3	5	37	34	666

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	6	15	26	25	19	6	3	49	23	75
2020	Non-shift worker	8	19	32	20	16	3	2	38	28	904
2019	Shift worker	6	9	37	23	20	3	3	46	16	40
2019	Non-shift worker	12	18	31	22	12	2	2	36	32	762
2018	Shift worker	5	21	27	13	15	18	2	35	32	35
2018	Non-shift worker	14	17	32	20	10	4	3	33	33	657
2017	Shift worker	3	33	16	17	13	9	7	37	44	23
2017	Non-shift worker	10	19	33	18	12	3	4	33	32	654
2014	Shift worker	3	8	29	32	13	0	16	53	12	34
2014	Non-shift worker	9	18	34	20	12	2	6	35	29	666

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	1	14	37	24	22	1	1	47	16	76
2020	Non-shift worker	6	16	34	29	14	1	1	44	21	909
2019	Shift worker	8	14	39	24	15	0	0	39	22	41
2019	Non-shift worker	8	20	36	23	10	1	2	34	29	765

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	31	19	12	4	4	2	62	17	75
2020	Non-shift worker	27	29	17	8	6	8	5	65	15	910
2019	Shift worker	44	28	13	8	5	3	0	73	14	41
2019	Non-shift worker	29	29	16	8	7	7	4	65	17	763
2018	Shift worker	29	28	25	14	2	3	0	59	16	37
2018	Non-shift worker	24	32	19	10	5	7	4	63	16	654
2017	Shift worker	32	39	10	0	5	13	0	82	6	23
2017	Non-shift worker	28	33	14	10	4	7	4	69	16	656
2014	Shift worker	30	30	20	8	3	3	6	65	13	34
2014	Non-shift worker	32	34	15	9	4	3	3	70	14	667

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	25	8	8	4	0	80	12	76
2020	Non-shift worker	50	29	7	6	5	2	82	12	907
2019	Shift worker	58	32	3	3	5	0	90	8	41
2019	Non-shift worker	46	28	9	9	6	1	76	15	763
2018	Shift worker	50	30	13	2	6	0	80	7	37
2018	Non-shift worker	47	28	9	9	5	1	77	14	654
2017	Shift worker	50	41	5	0	0	4	95	0	23
2017	Non-shift worker	46	31	8	8	6	1	78	14	658
2014	Shift worker	54	29	15	0	3	0	82	3	34
2014	Non-shift worker	52	28	9	7	3	1	80	11	667

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	34	7	0	4	0	89	4	76
2020	Non-shift worker	62	27	6	3	2	0	89	5	908
2019	Shift worker	59	28	7	6	0	0	87	6	41
2019	Non-shift worker	54	29	7	6	3	1	84	9	761
2018	Shift worker	61	21	14	4	0	0	81	4	37
2018	Non-shift worker	54	35	6	3	1	0	89	4	654
2017	Shift worker	47	44	5	0	0	4	95	0	23
2017	Non-shift worker	50	36	7	4	3	0	86	6	654
2014	Shift worker	36	53	8	3	0	0	89	3	34
2014	Non-shift worker	47	38	7	6	1	0	85	8	666

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	33	12	3	3	3	0	82	6	76
2020	Non-shift worker	48	33	10	4	2	2	0	83	6	906
2019	Shift worker	57	30	10	3	0	0	0	87	3	41
2019	Non-shift worker	44	33	13	5	3	1	0	78	8	764
2018	Shift worker	42	35	12	8	0	0	5	80	8	37
2018	Non-shift worker	42	39	10	5	2	2	0	83	7	654

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	17	14	4	5	12	1	73	11	76
2020	Non-shift worker	47	23	10	6	4	7	4	78	11	911

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	30	16	3	7	3	8	71	11	76
2020	Non-shift worker	43	25	14	5	4	1	7	74	10	912
2019	Shift worker	33	30	22	6	3	3	4	68	9	41
2019	Non-shift worker	38	25	18	5	4	1	8	70	10	766

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	33	11	7	7	0	1	74	14	76
2020	Non-shift worker	44	30	12	8	5	0	0	75	14	908
2019	Shift worker	41	47	1	10	0	0	0	89	10	41
2019	Non-shift worker	39	31	13	8	7	1	1	71	16	762
2018	Shift worker	48	30	16	3	3	0	0	78	6	37
2018	Non-shift worker	36	38	12	6	6	1	0	75	13	652
2017	Shift worker	38	31	15	9	3	0	4	72	13	23
2017	Non-shift worker	38	38	10	8	4	1	1	77	12	657
2014	Shift worker	38	36	11	12	3	0	0	73	15	34
2014	Non-shift worker	36	35	13	9	6	0	1	72	15	667

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	24	11	3	8	1	1	77	12	76
2020	Non-shift worker	47	26	13	5	5	3	2	76	10	911

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	21	11	4	4	3	0	79	9	76
2020	Non-shift worker	50	32	9	6	3	0	0	82	9	913
2019	Shift worker	52	32	8	6	3	0	0	84	8	41
2019	Non-shift worker	45	32	10	7	4	1	1	79	11	757
2018	Shift worker	66	17	12	3	3	0	0	82	6	37
2018	Non-shift worker	44	37	7	7	3	0	1	82	11	649
2017	Shift worker	38	50	5	0	3	0	4	91	4	23
2017	Non-shift worker	45	35	9	7	3	1	1	81	10	656
2014	Shift worker	38	42	11	9	0	0	0	80	9	34
2014	Non-shift worker	44	32	12	8	4	0	0	76	12	666

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	36	64	76
2020	Non-shift worker	37	63	913

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	28	15	4	6	7	5	72	11	76
2020	Non-shift worker	47	19	9	3	3	7	11	81	8	911

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	27	6	10	6	0	78	16	76
2020	Non-shift worker	52	28	10	6	4	0	81	10	912
2019	Shift worker	53	36	6	3	3	0	89	6	41
2019	Non-shift worker	50	29	9	5	5	0	80	11	766
2018	Shift worker	61	16	16	2	6	0	77	8	37
2018	Non-shift worker	50	29	8	7	5	1	79	12	650
2017	Shift worker	52	21	16	8	0	4	76	8	23
2017	Non-shift worker	54	26	9	6	4	0	80	10	656
2014	Shift worker	35	56	6	3	0	0	92	3	34
2014	Non-shift worker	51	28	10	6	5	1	79	11	667

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	35	15	3	8	3	0	73	11	76
2020	Non-shift worker	35	29	14	7	4	9	0	71	13	910
2019	Shift worker	38	41	13	7	2	0	0	78	9	41
2019	Non-shift worker	27	30	18	8	7	9	1	63	16	765
2018	Shift worker	36	24	24	0	5	10	2	68	5	36
2018	Non-shift worker	29	30	18	9	6	8	0	64	17	658
2017	Shift worker	42	23	13	15	0	8	0	70	16	23
2017	Non-shift worker	28	35	15	8	6	7	0	68	15	657
2014	Shift worker	22	46	6	13	0	13	0	78	15	34
2014	Non-shift worker	26	33	18	10	4	9	0	65	16	667

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	36	14	6	9	0	0	71	14	76
2020	Non-shift worker	31	32	16	13	5	3	0	65	19	906
2019	Shift worker	47	24	21	6	2	0	0	71	8	41
2019	Non-shift worker	25	32	18	14	7	4	0	60	22	763
2018	Shift worker	43	18	30	0	5	2	2	64	5	37
2018	Non-shift worker	26	31	18	13	9	2	0	58	23	659
2017	Shift worker	34	31	21	10	0	4	0	68	10	23
2017	Non-shift worker	23	34	14	18	8	3	0	59	26	656
2014	Shift worker	14	48	15	16	0	6	0	67	17	34
2014	Non-shift worker	21	31	19	16	9	4	0	54	26	666

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	40	13	10	10	2	0	66	20	75
2020	Non-shift worker	23	32	19	15	7	5	0	57	23	912
2019	Shift worker	35	31	20	9	2	3	0	68	11	41
2019	Non-shift worker	19	29	20	17	8	7	0	52	26	758
2018	Shift worker	25	30	28	3	5	7	2	61	8	37
2018	Non-shift worker	18	30	21	15	10	6	0	51	27	655
2017	Shift worker	30	14	37	10	4	4	0	46	15	23
2017	Non-shift worker	15	33	16	19	10	6	0	52	31	656
2014	Shift worker	12	30	32	9	5	13	0	48	16	34
2014	Non-shift worker	15	26	21	19	11	7	0	44	33	665

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	42	12	5	11	2	0	70	17	76
2020	Non-shift worker	22	32	18	18	8	3	0	56	26	910
2019	Shift worker	38	26	24	8	5	0	0	64	12	41
2019	Non-shift worker	17	29	19	20	12	3	0	48	33	761
2018	Shift worker	24	36	17	12	7	2	2	62	20	37
2018	Non-shift worker	16	33	16	19	13	4	0	51	33	656
2017	Shift worker	35	36	12	9	4	4	0	74	14	23
2017	Non-shift worker	14	36	16	19	10	5	0	53	30	656
2014	Shift worker	8	48	17	20	0	6	0	60	22	34
2014	Non-shift worker	16	29	20	17	12	5	0	48	32	665

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	21	8	2	2	6	1	87	4	76
2020	Non-shift worker	49	20	11	4	3	11	2	79	8	913
2019	Shift worker	50	16	9	15	4	6	0	70	20	41
2019	Non-shift worker	44	21	12	5	4	12	2	76	10	765

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	40	11	1	7	1	81	9	76
2020	Non-shift worker	30	44	15	7	2	2	75	10	908
2019	Shift worker	40	50	3	6	2	0	89	8	40
2019	Non-shift worker	24	44	17	10	4	1	69	14	767
2018	Shift worker	30	35	20	6	6	3	67	12	37
2018	Non-shift worker	25	45	14	10	4	1	71	15	656
2017	Shift worker	29	51	16	4	0	0	80	4	23
2017	Non-shift worker	27	44	14	8	5	1	73	13	654
2014	Shift worker	25	49	9	6	12	0	74	18	34
2014	Non-shift worker	26	41	17	9	4	2	69	14	666

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	32	18	10	9	1	64	18	76
2020	Non-shift worker	19	37	17	19	6	2	57	26	908
2019	Shift worker	34	35	12	17	2	0	69	19	41
2019	Non-shift worker	14	31	19	22	12	2	46	35	763

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	47	14	8	6	1	0	72	14	75
2020	Non-shift worker	34	35	13	8	5	4	1	72	14	910
2019	Shift worker	31	43	14	7	2	0	3	76	9	41
2019	Non-shift worker	39	36	13	5	4	1	1	77	9	761
2018	Shift worker	37	35	18	6	3	2	0	73	9	36
2018	Non-shift worker	40	37	10	7	4	2	0	79	11	658
2017	Shift worker	26	43	17	10	0	4	0	71	11	23
2017	Non-shift worker	43	35	11	5	3	2	0	80	9	656
2014	Shift worker	28	35	21	6	0	6	3	70	7	34
2014	Non-shift worker	39	37	10	7	4	3	1	79	11	667

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	44	9	3	6	1	82	9	76
2020	Non-shift worker	33	37	17	6	4	3	72	10	906
2019	Shift worker	42	35	15	6	2	0	77	8	40
2019	Non-shift worker	32	37	17	8	5	1	70	13	763
2018	Shift worker	36	31	19	6	3	6	71	9	37
2018	Non-shift worker	34	35	18	7	4	2	71	11	657

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	21	22	17	19	8	10	2	49	32	76
2020	Non-shift worker	20	24	17	11	12	13	3	53	27	911
2019	Shift worker	18	39	24	13	5	1	0	58	18	41
2019	Non-shift worker	20	25	18	16	11	6	4	49	30	765
2018	Shift worker	23	18	23	13	11	9	3	46	27	36
2018	Non-shift worker	20	28	14	15	11	9	3	55	29	657
2017	Shift worker	12	36	13	10	5	16	7	64	19	23
2017	Non-shift worker	22	27	16	12	9	10	3	57	25	656
2014	Shift worker	8	35	9	15	11	10	12	55	33	34
2014	Non-shift worker	17	24	15	14	14	11	5	48	33	666

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	23	23	9	10	1	1	56	20	76
2020	Non-shift worker	22	31	20	13	10	4	1	55	24	906
2019	Shift worker	34	33	23	8	2	0	0	67	10	41
2019	Non-shift worker	19	30	21	14	11	4	1	52	26	764
2018	Shift worker	28	36	22	14	0	0	0	63	14	37
2018	Non-shift worker	21	31	17	14	13	4	1	54	28	659
2017	Shift worker	19	56	22	0	0	4	0	77	0	23
2017	Non-shift worker	22	30	19	14	10	5	1	55	25	655
2014	Shift worker	28	33	9	6	12	9	3	69	21	34
2014	Non-shift worker	19	29	19	14	12	4	2	51	28	667

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	25	13	9	15	1	2	61	25	76
2020	Non-shift worker	18	28	16	15	14	6	3	50	32	913
2019	Shift worker	38	31	20	3	6	1	0	70	9	41
2019	Non-shift worker	19	25	18	15	17	3	3	46	34	767
2018	Shift worker	34	22	17	9	11	8	0	60	22	37
2018	Non-shift worker	17	24	15	15	20	4	4	45	38	659
2017	Shift worker	17	21	26	13	10	9	4	44	27	23
2017	Non-shift worker	16	23	16	17	20	3	4	42	40	657
2014	Shift worker	18	28	21	5	18	3	6	51	26	34
2014	Non-shift worker	13	22	15	19	23	4	4	38	46	667

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	25	14	2	3	0	2	81	5	76
2020	Non-shift worker	47	23	14	7	3	2	5	75	11	911
2019	Shift worker	69	21	7	0	0	0	3	92	0	41
2019	Non-shift worker	52	21	14	3	3	1	5	78	7	761

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	27	21	2	3	3	2	72	6	76
2020	Non-shift worker	47	24	13	6	3	2	4	76	10	911
2019	Shift worker	46	28	16	0	8	1	1	76	8	41
2019	Non-shift worker	44	24	15	6	4	2	5	73	11	763

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	74	5	11	0	2	3	5	86	2	76
2020	Non-shift worker	70	10	5	3	2	5	5	88	6	910
2019	Shift worker	70	13	6	5	4	0	1	85	10	40
2019	Non-shift worker	72	8	5	2	3	5	4	88	6	757

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	74	8	7	0	0	4	7	92	0	76
2020	Non-shift worker	70	11	5	1	2	4	7	92	3	912
2019	Shift worker	79	5	6	2	3	0	6	89	5	40
2019	Non-shift worker	75	7	4	1	2	3	9	93	2	762

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	39	16	10	6	6	0	67	16	76
2020	Non-shift worker	22	42	18	9	3	5	0	68	13	909
2019	Shift worker	26	42	25	3	2	2	0	69	5	41
2019	Non-shift worker	20	42	20	10	5	3	1	64	16	763
2018	Shift worker	28	24	26	6	8	8	0	57	15	37
2018	Non-shift worker	21	40	19	10	7	3	0	63	18	657
2017	Shift worker	21	35	27	10	0	0	7	60	11	23
2017	Non-shift worker	23	36	19	10	6	5	0	63	17	656

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	30	16	2	6	1	0	76	8	76
2020	Non-shift worker	34	38	12	9	4	3	0	74	14	905
2019	Shift worker	48	41	6	3	2	0	0	89	5	41
2019	Non-shift worker	33	39	14	6	4	2	1	75	11	760
2018	Shift worker	49	32	11	5	0	3	0	84	5	35
2018	Non-shift worker	41	38	12	6	2	1	0	80	8	654
2017	Shift worker	50	17	28	4	0	0	0	68	4	23
2017	Non-shift worker	39	41	10	5	2	2	0	82	8	658
2014	Shift worker	46	36	9	6	0	3	0	85	6	34
2014	Non-shift worker	43	35	10	6	2	2	0	80	9	666

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	27	11	8	3	0	0	79	11	76
2020	Non-shift worker	39	34	13	6	2	4	1	77	9	904
2019	Shift worker	52	31	10	3	5	0	0	82	8	41
2019	Non-shift worker	40	33	16	4	3	3	1	76	7	760
2018	Shift worker	40	34	18	3	2	3	0	77	5	35
2018	Non-shift worker	41	36	13	4	2	4	0	80	6	654
2017	Shift worker	32	41	23	0	0	4	0	77	0	23
2017	Non-shift worker	40	33	14	3	3	6	0	78	7	653
2014	Shift worker	41	47	6	0	3	3	0	91	3	34
2014	Non-shift worker	44	33	11	4	3	5	0	81	8	667

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	25	19	3	7	3	0	69	11	76
2020	Non-shift worker	36	28	17	6	3	8	1	71	10	914

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	30	7	8	6	3	0	79	14	75
2020	Non-shift worker	41	31	9	6	5	6	2	78	12	902

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	26	4	3	6	0	88	8	76
2020	Non-shift worker	52	32	8	5	3	1	85	7	904
2019	Shift worker	60	24	9	3	5	0	84	8	41
2019	Non-shift worker	48	35	7	6	3	1	84	9	763
2018	Shift worker	59	27	8	0	6	0	86	6	35
2018	Non-shift worker	49	33	8	6	4	0	82	9	655
2017	Shift worker	50	31	13	0	5	0	82	5	23
2017	Non-shift worker	47	37	7	6	3	0	85	8	656
2014	Shift worker	58	33	3	6	0	0	92	6	34
2014	Non-shift worker	50	35	7	5	3	0	86	8	667

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	27	10	3	7	0	80	10	76
2020	Non-shift worker	40	30	15	9	5	1	70	15	905
2019	Shift worker	52	25	16	3	5	0	76	8	41
2019	Non-shift worker	36	33	15	8	7	1	70	15	763
2018	Shift worker	36	41	12	9	2	0	77	11	35
2018	Non-shift worker	36	33	14	9	7	1	70	16	654
2017	Shift worker	34	44	12	4	5	0	78	10	23
2017	Non-shift worker	38	31	18	9	5	1	69	13	657
2014	Shift worker	38	43	8	5	6	0	81	11	34
2014	Non-shift worker	32	35	16	12	5	1	67	17	667

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	26	12	5	7	0	75	12	76
2020	Non-shift worker	39	32	15	9	4	1	71	14	904
2019	Shift worker	52	24	14	6	5	0	76	11	41
2019	Non-shift worker	33	36	15	10	6	0	69	16	757
2018	Shift worker	47	21	18	12	2	0	68	14	35
2018	Non-shift worker	36	36	13	8	6	0	73	14	653
2017	Shift worker	39	38	13	0	10	0	77	10	22
2017	Non-shift worker	38	35	13	8	5	1	74	13	655
2014	Shift worker	35	42	12	8	3	0	77	11	34
2014	Non-shift worker	33	37	14	12	5	0	69	17	666

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	19	18	8	10	2	0	63	18	75
2020	Non-shift worker	36	24	19	9	8	4	0	63	18	905
2019	Shift worker	46	18	23	3	10	0	0	64	13	41
2019	Non-shift worker	33	23	20	10	9	4	1	59	21	764
2018	Shift worker	36	20	23	12	5	3	2	58	18	36
2018	Non-shift worker	34	26	15	12	8	4	1	63	20	656
2017	Shift worker	26	22	37	4	5	5	0	51	10	23
2017	Non-shift worker	33	30	17	9	6	3	1	66	17	656
2014	Shift worker	38	38	13	5	6	0	0	76	11	34
2014	Non-shift worker	31	23	19	13	8	5	1	57	23	666

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	25	37	38	76
2020	Non-shift worker	22	37	41	914
2019	Shift worker	24	28	48	41
2019	Non-shift worker	27	34	39	768
2018	Shift worker	23	43	34	37
2018	Non-shift worker	28	35	37	664
2017	Shift worker	22	42	36	23
2017	Non-shift worker	23	40	37	658
2014	Shift worker	23	47	30	34
2014	Non-shift worker	26	38	36	667

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Shift worker	0	23	49	0	10	18	19
2020	Non-shift worker	10	26	51	2	4	6	207
2019	Shift worker	7	55	32	0	6	0	10
2019	Non-shift worker	11	28	35	5	11	11	209
2017	Non-shift worker	17	14	46	4	11	7	157
2014	Non-shift worker	19	16	42	7	9999	16	172

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	76
2020	Non-shift worker	8	92	910
2019	Shift worker	12	88	41
2019	Non-shift worker	11	89	766
2018	Shift worker	14	86	37
2018	Non-shift worker	13	87	660

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	10
2020	Non-shift worker	0	100	73

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	10
2020	Non-shift worker	8	92	73

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	10
2020	Non-shift worker	8	92	73

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	50	50	10
2020	Non-shift worker	44	56	73

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	10
2020	Non-shift worker	7	93	73

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	46	54	10
2020	Non-shift worker	21	79	73

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	51	49	10
2020	Non-shift worker	50	50	73

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	10
2020	Non-shift worker	14	86	73

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	10
2020	Non-shift worker	16	84	73

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	49	51	10
2020	Non-shift worker	21	79	73

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	9	21	4	6	25	12	52	15	76
2020	Non-shift worker	16	14	16	6	4	35	9	53	19	910
2019	Shift worker	21	22	24	0	2	20	10	62	3	41
2019	Non-shift worker	14	17	21	7	5	30	7	49	19	765
2018	Shift worker	20	22	30	3	0	23	2	57	4	37
2018	Non-shift worker	20	19	20	4	4	28	5	58	13	653
2017	Shift worker	19	18	24	10	4	13	13	51	18	23
2017	Non-shift worker	19	18	17	5	6	27	7	57	16	658
2014	Shift worker	16	27	11	0	3	27	15	75	6	34
2014	Non-shift worker	15	17	19	7	5	31	7	52	18	667

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	28	15	1	6	8	0	76	8	76
2020	Non-shift worker	30	30	16	7	3	13	2	70	12	912
2019	Shift worker	42	29	19	0	5	3	3	75	5	41
2019	Non-shift worker	31	31	17	5	6	9	1	68	13	765
2018	Shift worker	37	35	14	3	3	6	2	78	6	37
2018	Non-shift worker	32	30	19	5	2	11	1	70	8	652
2017	Shift worker	32	40	16	0	0	8	4	82	0	21
2017	Non-shift worker	31	33	16	5	4	10	1	72	10	654
2014	Shift worker	28	18	29	0	0	18	6	62	0	34
2014	Non-shift worker	24	30	18	7	4	16	1	65	13	667

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	41
2019	Non-shift worker	7	93	763

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	14	17	4	5	21	11	63	12	75
2020	Non-shift worker	16	14	18	5	3	38	6	54	15	908
2019	Shift worker	24	25	19	0	5	19	9	68	7	41
2019	Non-shift worker	15	17	23	4	4	31	6	51	13	763
2018	Shift worker	28	19	26	0	2	21	4	63	3	37
2018	Non-shift worker	20	17	21	4	2	31	4	58	10	656
2017	Shift worker	34	30	20	0	0	4	13	76	0	23
2017	Non-shift worker	20	16	18	4	3	33	7	60	10	657
2014	Shift worker	17	27	15	0	0	27	15	74	0	34
2014	Non-shift worker	19	14	18	3	2	36	7	58	10	666

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	24	13	2	6	12	0	76	9	75
2020	Non-shift worker	30	28	17	6	3	15	1	69	10	912
2019	Shift worker	40	30	13	3	5	6	3	77	8	41
2019	Non-shift worker	32	32	18	4	4	10	1	71	9	763
2018	Shift worker	37	25	29	2	0	3	4	67	2	37
2018	Non-shift worker	33	30	18	5	2	12	0	72	8	659
2017	Shift worker	34	44	15	0	0	4	4	84	0	23
2017	Non-shift worker	33	32	13	4	3	14	2	77	7	656
2014	Shift worker	35	18	15	0	0	30	3	78	0	34
2014	Non-shift worker	31	26	18	3	2	18	1	71	7	667

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	13	21	16	23	0	2	38	41	76
2020	Non-shift worker	29	22	18	14	16	0	1	51	31	911

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	22	27	15	6	0	0	52	21	75
2020	Non-shift worker	30	26	23	11	9	0	1	57	20	907
2019	Shift worker	25	39	18	12	6	0	0	64	18	40
2019	Non-shift worker	19	26	21	15	17	0	1	45	33	765
2018	Shift worker	26	15	18	24	10	3	5	45	36	37
2018	Non-shift worker	19	21	23	16	18	1	2	41	35	661
2017	Shift worker	13	17	23	18	21	4	5	33	42	23
2017	Non-shift worker	17	24	21	14	23	1	2	41	37	656

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	34	21	8	13	0	1	58	21	76
2020	Non-shift worker	16	24	24	18	18	0	0	40	37	908
2019	Shift worker	19	30	22	11	19	0	0	48	30	41
2019	Non-shift worker	16	25	26	17	15	0	1	41	33	763
2018	Shift worker	24	28	27	12	3	3	2	55	16	35
2018	Non-shift worker	15	21	29	18	15	0	1	36	34	662
2017	Shift worker	4	23	31	11	22	4	5	29	37	23
2017	Non-shift worker	15	23	27	17	16	0	1	39	34	656

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	27	23	6	7	0	3	62	14	76
2020	Non-shift worker	26	26	21	13	13	0	1	52	26	907
2019	Shift worker	26	37	14	10	12	0	0	64	23	41
2019	Non-shift worker	24	27	22	14	10	1	1	53	24	760
2018	Shift worker	37	31	17	9	3	3	2	70	12	37
2018	Non-shift worker	21	26	27	13	10	1	1	49	23	660
2017	Shift worker	7	44	17	13	10	0	9	56	25	23
2017	Non-shift worker	22	30	21	11	12	0	2	54	24	656

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	31	18	10	10	0	3	61	20	76
2020	Non-shift worker	26	21	22	14	13	2	1	49	28	906
2019	Shift worker	21	35	17	19	9	0	0	56	27	41
2019	Non-shift worker	17	24	24	17	15	2	2	42	33	762
2018	Shift worker	31	22	23	10	10	3	2	55	20	37
2018	Non-shift worker	16	23	25	19	16	1	1	39	35	657
2017	Shift worker	4	24	27	15	25	5	0	29	42	23
2017	Non-shift worker	15	20	25	18	20	1	1	36	38	655

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	22	13	4	4	0	7	77	9	75
2020	Non-shift worker	40	20	15	10	10	0	5	63	20	911
2019	Shift worker	68	14	12	0	3	0	3	85	3	41
2019	Non-shift worker	43	23	13	7	8	1	6	70	16	761
2018	Shift worker	60	22	5	0	6	3	5	88	6	37
2018	Non-shift worker	41	19	15	7	8	1	9	67	17	661
2017	Shift worker	34	30	4	10	0	0	23	82	12	23
2017	Non-shift worker	40	22	15	6	7	1	10	68	16	654

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	25	28	9	3	0	0	61	11	76
2020	Non-shift worker	27	25	20	12	14	1	0	53	27	912
2019	Shift worker	39	35	20	3	3	0	0	75	6	41
2019	Non-shift worker	30	28	19	11	10	1	2	59	22	762
2018	Shift worker	53	20	8	9	6	3	2	76	15	36
2018	Non-shift worker	31	21	24	10	12	1	2	53	22	660
2017	Shift worker	24	34	22	12	4	0	4	59	17	23
2017	Non-shift worker	28	25	22	13	7	1	2	56	22	653

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	28	23	14	8	0	5	53	23	76
2020	Non-shift worker	30	24	17	10	12	1	7	58	24	909

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	29	12	18	0	2	4	68	19	76
2020	Non-shift worker	32	30	21	10	5	1	2	63	16	907
2019	Shift worker	47	26	15	6	5	1	0	74	11	41
2019	Non-shift worker	29	31	21	11	5	1	2	62	16	764
2018	Shift worker	48	28	14	2	0	6	2	82	2	37
2018	Non-shift worker	27	34	21	10	6	1	2	63	16	659
2017	Shift worker	25	41	17	4	0	4	9	75	5	23
2017	Non-shift worker	27	30	21	12	6	1	3	60	19	653

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	32	25	5	7	1	1	62	13	76
2020	Non-shift worker	23	30	22	12	10	1	1	54	23	909
2019	Shift worker	33	28	26	11	2	0	0	61	13	41
2019	Non-shift worker	25	30	21	12	9	1	1	56	22	761
2018	Shift worker	31	40	12	7	5	3	2	74	13	37
2018	Non-shift worker	24	28	25	13	9	1	1	53	22	659
2017	Shift worker	19	33	28	4	3	0	12	60	9	23
2017	Non-shift worker	23	31	22	15	8	0	2	55	23	653

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	35	13	4	7	2	3	75	12	76
2020	Non-shift worker	33	30	20	9	7	1	1	64	16	906
2019	Shift worker	45	22	28	3	2	0	0	67	5	40
2019	Non-shift worker	36	25	18	12	6	1	2	63	19	762
2018	Shift worker	28	39	11	8	3	6	5	75	13	37
2018	Non-shift worker	33	28	23	9	6	1	1	62	15	659
2017	Shift worker	18	31	18	20	4	0	9	53	26	23
2017	Non-shift worker	32	30	21	9	5	2	2	64	14	654

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	29	13	8	9	0	1	69	17	76
2020	Non-shift worker	39	27	15	9	8	1	1	67	18	902
2019	Shift worker	44	21	17	11	6	0	0	65	18	41
2019	Non-shift worker	38	26	14	10	9	1	2	65	20	762

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	29	21	6	6	0	0	67	11	76
2020	Non-shift worker	24	30	24	15	7	0	1	55	21	906

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	29	22	11	8	0	1	58	20	76
2020	Non-shift worker	25	29	20	14	10	0	1	55	25	904
2019	Shift worker	33	37	21	9	0	0	0	71	9	41
2019	Non-shift worker	36	29	19	7	6	1	2	67	14	758
2018	Shift worker	37	29	15	8	6	3	2	69	15	37
2018	Non-shift worker	33	27	22	10	5	1	1	61	16	652
2017	Shift worker	17	31	20	23	4	0	4	50	29	23
2017	Non-shift worker	32	30	20	10	4	1	2	64	14	648

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	30	18	7	4	0	1	71	12	76
2020	Non-shift worker	41	29	17	7	4	0	2	71	11	902
2019	Shift worker	50	33	12	0	3	3	0	85	3	41
2019	Non-shift worker	48	23	13	7	6	1	2	72	14	759
2018	Shift worker	54	17	8	3	8	3	7	79	12	37
2018	Non-shift worker	51	25	12	4	6	1	2	77	10	653
2017	Shift worker	63	18	14	5	0	0	0	81	5	22
2017	Non-shift worker	53	25	12	5	3	0	2	80	7	656

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	31	21	10	3	0	0	67	13	76
2020	Non-shift worker	33	39	18	7	3	0	1	72	10	905

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	21	8	0	0	3	7	91	0	76
2020	Non-shift worker	67	16	7	2	1	1	6	89	4	902
2019	Shift worker	64	19	11	0	3	0	3	85	3	40
2019	Non-shift worker	69	13	5	2	3	1	7	89	5	760
2018	Shift worker	63	12	8	3	3	3	8	84	7	35
2018	Non-shift worker	68	16	5	2	3	1	5	90	5	657

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	77	9	3	4	6	0	2	87	10	76
2020	Non-shift worker	76	9	4	3	2	1	5	90	6	903
2019	Shift worker	70	11	4	13	0	1	0	82	13	41
2019	Non-shift worker	71	13	6	2	4	1	3	87	7	759
2018	Shift worker	75	8	0	5	3	3	6	91	9	37
2018	Non-shift worker	72	12	6	2	2	1	4	89	5	656
2017	Shift worker	69	5	10	8	0	0	8	81	8	22
2017	Non-shift worker	73	12	5	2	3	0	4	89	6	655

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	76	14	7	2	0	0	1	91	2	75
2020	Non-shift worker	67	19	5	3	1	1	4	91	4	901
2019	Shift worker	64	21	4	9	3	0	0	84	11	41
2019	Non-shift worker	56	28	8	3	2	1	2	87	5	757
2018	Shift worker	76	3	10	3	0	3	4	86	3	36
2018	Non-shift worker	55	26	11	2	3	0	2	84	5	657
2017	Shift worker	47	34	10	0	0	0	8	89	0	22
2017	Non-shift worker	56	26	10	3	3	0	2	84	6	657

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	73	5	8	1	11	0	1	79	13	76
2020	Non-shift worker	64	18	7	4	4	0	3	85	8	904
2019	Shift worker	64	15	17	5	0	0	0	78	5	40
2019	Non-shift worker	59	19	8	5	6	1	2	80	11	754
2018	Shift worker	69	10	7	3	3	3	4	86	6	37
2018	Non-shift worker	57	20	11	5	4	1	2	79	9	653
2017	Shift worker	43	35	13	0	0	0	8	86	0	22
2017	Non-shift worker	59	22	8	3	4	0	2	84	8	655

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	75	4	1	0	0	0	19	98	0	76
2020	Non-shift worker	64	8	4	1	1	0	21	92	3	902
2019	Shift worker	80	0	6	0	0	0	15	93	0	41
2019	Non-shift worker	58	11	5	1	1	1	24	91	2	751
2018	Shift worker	77	8	2	0	0	3	11	98	0	36
2018	Non-shift worker	53	12	5	2	0	1	27	90	4	649
2017	Shift worker	68	5	4	0	0	0	23	95	0	22
2017	Non-shift worker	54	13	6	1	2	0	24	88	4	657

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	84	9	7	0	0	0	0	93	0	75
2020	Non-shift worker	69	15	6	2	1	0	5	90	3	907
2019	Shift worker	80	13	3	0	0	0	4	97	0	41
2019	Non-shift worker	65	18	7	2	2	1	6	89	3	754
2018	Shift worker	78	3	5	3	0	3	8	92	3	37
2018	Non-shift worker	58	18	10	3	3	1	7	83	6	655
2017	Shift worker	60	23	4	0	0	0	14	96	0	22
2017	Non-shift worker	61	19	9	3	2	0	7	86	5	650

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	15	12	17	18	2	0	51	36	75
2020	Non-shift worker	47	15	12	9	13	0	3	64	23	907
2019	Shift worker	33	24	11	17	15	0	0	57	32	41
2019	Non-shift worker	52	15	13	6	8	1	4	71	15	759
2018	Shift worker	47	11	19	13	6	3	0	60	20	37
2018	Non-shift worker	52	14	12	6	10	1	5	70	17	656
2017	Shift worker	46	26	4	9	4	0	10	81	15	22
2017	Non-shift worker	52	19	10	5	9	1	4	74	15	658

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	33	14	1	1	0	0	83	3	74
2020	Non-shift worker	44	28	16	5	4	1	2	74	10	907
2019	Shift worker	55	29	9	2	3	0	3	86	5	41
2019	Non-shift worker	52	26	12	2	2	1	4	83	4	752
2018	Shift worker	58	21	10	6	0	3	2	83	6	37
2018	Non-shift worker	51	27	13	3	2	1	4	81	5	655
2017	Shift worker	44	29	4	7	5	0	10	81	14	22
2017	Non-shift worker	50	28	12	3	2	0	4	81	6	655

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	38	22	10	4	0	0	64	14	76
2020	Non-shift worker	20	38	27	9	6	0	0	58	15	909

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	37	32	11	2	2	0	55	13	76
2020	Non-shift worker	11	27	36	18	8	0	0	38	26	910
2019	Shift worker	19	39	21	15	6	0	0	58	21	41
2019	Non-shift worker	13	28	37	13	7	1	0	42	21	764
2018	Shift worker	27	38	26	0	6	3	0	68	6	37
2018	Non-shift worker	13	28	36	17	6	0	0	41	23	663
2017	Shift worker	18	32	42	5	3	0	0	50	9	23
2017	Non-shift worker	11	27	40	15	6	0	1	39	21	655

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	15	35	29	16	0	0	45	20	75
2020	Non-shift worker	13	23	37	20	7	0	0	27	36	909
2019	Shift worker	6	20	32	35	7	0	0	42	26	41
2019	Non-shift worker	10	21	38	21	9	1	1	30	32	757
2018	Shift worker	6	3	25	36	25	3	3	65	9	36
2018	Non-shift worker	11	21	37	21	10	0	0	31	32	651
2017	Shift worker	0	17	48	31	4	0	0	34	17	23
2017	Non-shift worker	7	21	40	22	8	0	1	30	29	656

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	36	9	6	4	4	80	11	76
2020	Non-shift worker	36	42	12	6	2	2	79	9	911
2019	Shift worker	39	37	8	3	2	11	85	5	41
2019	Non-shift worker	27	39	19	9	4	3	68	13	763
2018	Shift worker	24	32	30	6	0	8	61	6	37
2018	Non-shift worker	25	38	19	9	6	4	66	15	662
2017	Shift worker	14	24	31	13	5	13	43	21	22
2017	Non-shift worker	17	39	17	12	7	7	61	21	657

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	23	21	11	6	3	0	61	18	75
2020	Non-shift worker	29	31	15	14	8	3	0	62	22	907

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	24	13	11	12	1	0	63	23	76
2020	Non-shift worker	33	30	10	13	10	2	1	65	24	911

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	31	12	5	7	3	1	75	13	75
2020	Non-shift worker	41	30	12	6	4	5	2	76	11	912

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	40	11	12	6	1	71	18	76
2020	Non-shift worker	26	35	16	13	8	2	63	21	908
2019	Shift worker	46	28	11	7	2	6	78	10	41
2019	Non-shift worker	19	35	20	15	9	2	55	24	765
2018	Shift worker	34	32	16	6	8	3	68	15	37
2018	Non-shift worker	21	36	16	14	10	2	58	25	663
2017	Shift worker	14	43	21	14	4	4	59	19	23
2017	Non-shift worker	18	38	17	16	8	3	57	25	655

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	36	12	6	6	0	0	77	12	76
2020	Non-shift worker	38	42	9	9	2	0	0	81	10	912

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	31	18	8	7	0	0	67	16	76
2020	Non-shift worker	36	37	12	11	4	1	0	73	15	911

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	31	23	1	3	1	0	72	4	76
2020	Non-shift worker	34	39	16	7	2	1	1	74	9	909

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	40	7	4	5	0	2	84	9	76
2020	Non-shift worker	42	37	13	3	2	2	1	81	5	908

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	77	18	1	0	0	4	0	99	0	76
2020	Non-shift worker	70	17	5	0	0	6	1	94	1	907

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	30	7	13	3	0	0	76	16	75
2020	Non-shift worker	43	38	11	5	2	1	0	83	7	907

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	29	8	8	11	0	0	73	19	76
2020	Non-shift worker	44	33	9	8	5	1	1	78	13	903

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	28	11	10	9	1	1	70	19	75
2020	Non-shift worker	43	30	9	10	7	1	1	74	17	907

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	75
2020	Non-shift worker	8	92	907

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	76
2020	Non-shift worker	15	85	906
2019	Shift worker	10	90	40
2019	Non-shift worker	16	84	766
2017	Non-shift worker	19	81	656
2014	Non-shift worker	15	85	664

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	80	20	125
2014	Non-shift worker	79	21	97

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Non-shift worker	59	31	5	3	1	0	1	91	4	101
2014	Non-shift worker	54	31	4	7	4	0	0	85	11	78

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	34	9	5	6	2	4	79	12	76
2020	Non-shift worker	46	34	7	6	3	2	3	84	9	910

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	34	32	0	50	50	76
2020	Non-shift worker	35	41	22	1	54	46	912

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	51	49	27
2020	Non-shift worker	35	65	328

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	17	39	14	13	0	4	30	29	27
2020	Non-shift worker	13	23	13	22	23	2	4	38	48	328

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	14	21	12	34	0	7	28	50	27
2020	Non-shift worker	8	15	13	22	40	1	2	23	64	328

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	25	9	10	4	2	13	72	17	76
2020	Non-shift worker	40	19	14	5	6	3	14	71	13	911
2019	Shift worker	42	27	8	6	6	3	9	78	13	40
2019	Non-shift worker	37	18	14	9	11	1	9	62	23	758
2018	Shift worker	36	23	15	6	3	8	9	71	11	36
2018	Non-shift worker	39	15	16	9	9	1	10	62	20	661

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.