2020 Public Service Employee Survey Results for Crown-Indigenous Relations and Northern Affairs Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	19	7	21	5	67	26	15
2020	Federal regulators	6	76	0	8	10	82	18	20
2020	Communications or public affairs	17	32	17	24	9	50	33	12
2020	Access to information and privacy	31	38	15	8	8	69	15	13
2020	Science and technology	22	48	7	16	7	70	23	31
2020	Legal services	17	47	8	19	9	64	28	25
2020	Administration and operations	38	46	5	7	3	85	10	176
2020	Human resources	34	48	4	11	3	81	15	237
2020	Financial management	42	42	3	11	2	84	14	82
2020	Information management	34	46	0	13	7	80	20	15
2020	Internal audit	67	25	0	8	0	92	8	13
2020	Policy	25	52	3	16	3	78	19	293
2020	Project management	28	48	7	15	2	76	17	98
2020	Other services to the public	25	45	8	22	0	70	22	41
2020	None of the above	18	55	5	16	6	73	21	152

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	80	14	0	0	5	0	0	95	5	15
2020	Federal regulators	70	21	5	4	0	0	0	92	4	20
2020	Communications or public affairs	41	24	8	26	0	0	0	66	26	12
2020	Access to information and privacy	85	8	0	0	8	0	0	92	8	13
2020	Science and technology	87	7	0	0	0	7	0	100	0	31
2020	Legal services	68	16	9	3	0	0	4	88	3	25
2020	Administration and operations	79	12	4	2	2	0	1	92	4	177
2020	Human resources	70	25	2	2	1	0	0	96	3	236
2020	Financial management	77	20	1	1	0	0	0	97	1	82
2020	Information management	67	13	7	0	6	0	7	86	6	15
2020	Internal audit	67	16	8	8	0	0	0	84	8	13
2020	Policy	78	18	3	1	1	0	0	96	2	293
2020	Project management	77	12	5	0	2	2	1	92	2	98
2020	Other services to the public	80	14	5	0	0	0	0	95	0	41
2020	None of the above	73	19	5	1	1	1	0	93	2	152

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	20	0	22	12	0	0	66	34	15
2020	Federal regulators	47	21	6	14	13	0	0	67	27	20
2020	Communications or public affairs	54	17	9	19	0	0	0	72	19	11
2020	Access to information and privacy	23	38	8	23	8	0	0	62	31	13
2020	Science and technology	32	37	6	15	9	0	0	69	25	31
2020	Legal services	37	31	12	19	0	0	0	68	19	25
2020	Administration and operations	42	38	6	10	4	0	0	80	14	178
2020	Human resources	43	38	7	8	2	0	2	82	10	236
2020	Financial management	46	33	9	11	0	0	1	80	11	82
2020	Information management	31	48	0	13	0	0	7	86	14	15
2020	Internal audit	53	39	0	8	0	0	0	92	8	13
2020	Policy	31	42	8	13	6	0	0	73	19	293
2020	Project management	32	35	11	14	5	1	2	69	20	98
2020	Other services to the public	30	45	16	7	3	0	0	75	9	41
2020	None of the above	24	43	10	19	3	1	0	67	23	153
2019	Client contact centre	33	28	8	18	13	0	0	61	31	24
2019	Federal regulators	49	20	12	19	0	0	0	69	19	16
2019	Compliance, inspection and enforcement	17	53	0	29	0	0	0	71	29	13
2019	Communications or public affairs	26	30	5	19	19	0	0	56	38	54
2019	Access to information and privacy	26	56	0	9	9	0	0	83	17	11
2019	Science and technology	28	42	6	18	5	0	0	70	24	47
2019	Legal services	49	25	9	13	4	0	0	74	17	23
2019	Administration and operations	43	31	8	12	6	0	0	74	18	223
2019	Human resources	41	31	9	14	5	1	0	72	19	165
2019	Financial management	40	26	13	10	11	0	0	66	21	91
2019	Procurement	52	34	7	0	7	0	0	86	7	13
2019	Information management	47	28	10	9	6	0	0	75	15	38
2019	Information technology	35	38	11	9	7	0	0	73	16	46
2019	Internal audit	57	34	0	8	0	0	0	92	8	12
2019	Policy	36	28	10	15	11	0	0	64	26	222
2019	Project management	38	30	4	19	9	0	0	68	28	108
2019	Other services to the public	37	29	12	17	5	0	0	66	22	45
2019	None of the above	33	37	3	16	10	0	0	70	26	129

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	20	20	28	0	0	0	52	28	15
2020	Federal regulators	34	46	6	14	0	0	0	80	14	20
2020	Communications or public affairs	25	24	17	24	9	0	0	50	33	12
2020	Access to information and privacy	16	31	23	15	8	8	0	50	25	13
2020	Science and technology	29	49	7	16	0	0	0	77	16	31
2020	Legal services	30	28	16	26	0	0	0	58	26	24
2020	Administration and operations	39	34	12	9	5	0	1	74	14	176
2020	Human resources	37	40	10	11	2	0	1	77	13	235
2020	Financial management	35	45	5	7	7	0	1	80	15	82
2020	Information management	20	66	7	0	6	0	0	87	6	15
2020	Internal audit	59	25	8	0	0	0	8	91	0	13
2020	Policy	25	42	14	13	5	0	1	68	18	292
2020	Project management	33	33	13	15	5	0	0	67	20	98
2020	Other services to the public	20	55	8	12	2	0	2	77	15	40
2020	None of the above	22	42	12	16	6	0	2	65	23	153
2019	Client contact centre	21	29	26	21	4	0	0	50	25	24
2019	Federal regulators	34	33	13	12	7	0	0	68	19	16
2019	Compliance, inspection and enforcement	21	31	17	0	31	0	0	52	31	13
2019	Communications or public affairs	22	50	11	13	4	0	0	72	17	56
2019	Access to information and privacy	35	65	0	0	0	0	0	100	0	11
2019	Science and technology	29	40	10	15	6	0	0	69	21	47
2019	Legal services	32	29	17	13	9	0	0	62	21	23
2019	Administration and operations	33	33	15	15	4	0	0	66	19	223
2019	Human resources	30	39	12	14	5	1	0	70	19	165
2019	Financial management	23	36	16	19	6	0	0	60	25	91
2019	Procurement	19	37	14	16	14	0	0	56	30	13
2019	Information management	39	38	8	10	5	0	0	77	15	38
2019	Information technology	39	30	21	7	2	0	0	70	9	45
2019	Internal audit	41	40	19	0	0	0	0	81	0	12
2019	Policy	20	42	11	17	9	0	0	63	26	223
2019	Project management	33	40	9	14	5	0	1	73	18	110
2019	Other services to the public	25	41	13	17	4	0	0	65	21	45
2019	None of the above	23	37	14	18	6	0	1	61	25	129
2018	Client contact centre	19	53	6	16	3	0	3	74	20	29
2018	Federal regulators	38	28	0	23	11	0	0	66	34	15
2018	Communications or public affairs	27	42	15	11	4	0	2	70	15	75
2018	Access to information and privacy	17	57	0	26	0	0	0	74	26	12
2018	Science and technology	20	42	17	14	7	0	0	62	20	30
2018	Legal services	21	24	22	25	9	0	0	45	34	29
2018	Administration and operations	30	41	11	13	4	0	1	72	17	223
2018	Human resources	26	45	9	15	4	0	0	71	20	140
2018	Financial management	18	55	11	7	7	0	1	74	15	94
2018	Procurement	33	42	8	8	8	0	0	75	17	12
2018	Information management	37	48	9	3	3	0	0	85	6	34
2018	Information technology	34	41	11	13	1	0	0	75	14	52
2018	Internal audit	58	17	25	0	0	0	0	75	0	12
2018	Evaluation	39	23	6	11	21	0	0	61	32	17
2018	Data sciences	41	19	27	13	0	0	0	60	13	15
2018	Policy	20	42	13	20	5	0	0	62	25	252
2018	Project management	26	48	7	14	5	0	0	74	19	121
2018	Other services to the public	28	35	16	12	9	0	0	62	21	58
2018	None of the above	21	43	16	12	8	0	0	64	20	136

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	14	12	35	0	0	7	49	38	15
2020	Federal regulators	43	44	5	5	4	0	0	87	8	20
2020	Communications or public affairs	51	7	26	16	0	0	0	58	16	12
2020	Access to information and privacy	31	38	15	15	0	0	0	69	15	13
2020	Science and technology	52	39	0	6	3	0	0	91	9	31
2020	Legal services	29	28	23	11	8	0	0	58	19	25
2020	Administration and operations	51	33	5	10	1	1	1	85	10	177
2020	Human resources	43	41	8	6	1	0	1	85	7	235
2020	Financial management	46	43	7	5	0	0	0	88	5	81
2020	Information management	35	45	0	13	0	0	7	86	14	15
2020	Internal audit	67	25	0	0	8	0	0	92	8	13
2020	Policy	40	37	12	6	3	1	1	78	9	293
2020	Project management	37	40	12	7	3	0	1	78	10	97
2020	Other services to the public	39	42	10	4	2	0	2	83	7	41
2020	None of the above	33	44	13	6	3	0	1	78	9	151
2019	Client contact centre	23	34	22	13	8	0	0	57	21	24
2019	Federal regulators	41	40	7	5	7	0	0	81	12	16
2019	Compliance, inspection and enforcement	32	38	5	16	8	0	0	71	24	13
2019	Communications or public affairs	26	29	14	15	17	0	0	54	31	56
2019	Access to information and privacy	35	38	9	17	0	0	0	74	17	11
2019	Science and technology	35	36	10	14	4	0	0	72	18	47
2019	Legal services	41	21	30	4	4	0	0	62	8	23
2019	Administration and operations	43	30	16	7	4	1	0	74	11	223
2019	Human resources	39	40	12	8	1	1	0	80	9	164
2019	Financial management	35	32	18	9	6	0	1	67	15	90
2019	Procurement	33	37	16	0	14	0	0	70	14	13
2019	Information management	45	37	10	6	2	0	0	82	8	38
2019	Information technology	39	39	14	2	4	2	0	79	7	46
2019	Internal audit	68	23	8	0	0	0	0	92	0	12
2019	Policy	34	34	11	13	8	0	0	68	21	222
2019	Project management	43	37	6	9	4	0	1	81	13	108
2019	Other services to the public	39	39	16	4	2	0	0	78	6	45
2019	None of the above	31	34	15	15	5	0	1	65	20	126

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	12	20	14	7	0	0	59	21	15
2020	Federal regulators	47	31	9	10	4	0	0	78	13	20
2020	Communications or public affairs	32	33	0	9	26	0	0	65	35	12
2020	Access to information and privacy	39	31	0	31	0	0	0	69	31	13
2020	Science and technology	61	26	3	6	0	3	0	90	6	30
2020	Legal services	40	21	11	9	19	0	0	61	28	25
2020	Administration and operations	53	27	10	7	3	0	0	80	10	177
2020	Human resources	49	23	13	10	4	0	1	73	14	236
2020	Financial management	43	35	8	11	2	1	0	79	13	81
2020	Information management	40	54	0	6	0	0	0	94	6	15
2020	Internal audit	61	31	0	0	8	0	0	92	8	13
2020	Policy	43	33	7	10	7	0	0	76	17	294
2020	Project management	47	32	7	10	4	0	0	79	14	97
2020	Other services to the public	45	46	2	5	0	2	0	93	5	41
2020	None of the above	34	29	11	17	7	0	1	65	24	152
2019	Client contact centre	29	37	22	4	8	0	0	66	12	24
2019	Federal regulators	73	14	13	0	0	0	0	87	0	16
2019	Compliance, inspection and enforcement	42	44	0	5	9	0	0	86	14	13
2019	Communications or public affairs	47	30	14	7	2	0	0	77	9	56
2019	Access to information and privacy	47	36	0	17	0	0	0	83	17	11
2019	Science and technology	42	36	8	9	6	0	0	77	15	47
2019	Legal services	43	40	4	9	4	0	0	82	13	22
2019	Administration and operations	45	29	12	10	4	0	0	75	14	220
2019	Human resources	51	26	9	9	6	1	0	77	15	161
2019	Financial management	35	34	16	8	6	0	1	70	14	91
2019	Procurement	35	34	23	7	0	0	0	70	7	13
2019	Information management	66	19	9	3	2	0	0	86	6	38
2019	Information technology	58	33	5	2	2	0	0	91	5	46
2019	Internal audit	61	9	21	9	0	0	0	70	9	11
2019	Policy	43	29	10	9	8	0	0	73	17	223
2019	Project management	47	33	7	9	3	1	0	81	12	110
2019	Other services to the public	49	31	11	7	2	0	0	80	9	45
2019	None of the above	43	31	11	6	8	0	0	74	15	128
2018	Client contact centre	34	34	23	9	0	0	0	68	9	29
2018	Federal regulators	47	40	0	0	12	0	0	88	12	15
2018	Communications or public affairs	41	36	7	11	6	0	0	77	16	74
2018	Access to information and privacy	51	31	9	9	0	0	0	83	9	12
2018	Science and technology	54	23	14	7	3	0	0	76	10	30
2018	Legal services	30	42	9	13	6	0	0	72	19	29
2018	Administration and operations	46	31	9	7	6	0	0	78	13	222
2018	Human resources	48	36	5	8	3	0	1	84	11	139
2018	Financial management	36	38	12	5	8	0	2	74	13	94
2018	Procurement	17	58	8	8	8	0	0	75	17	12
2018	Information management	44	34	9	10	3	0	0	78	13	34
2018	Information technology	44	35	10	3	7	0	2	80	10	52
2018	Internal audit	58	42	0	0	0	0	0	100	0	12
2018	Evaluation	23	48	11	12	6	0	0	71	17	16
2018	Data sciences	68	26	6	0	0	0	0	94	0	15
2018	Policy	40	27	11	11	10	0	0	68	21	251
2018	Project management	44	32	8	11	4	0	1	77	15	120
2018	Other services to the public	43	31	5	13	8	0	0	74	21	57
2018	None of the above	41	36	7	9	6	1	0	78	15	136

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	14	18	35	0	0	47	35	15
2020	Federal regulators	53	22	16	0	8	0	75	8	20
2020	Communications or public affairs	15	50	9	26	0	0	65	26	12
2020	Access to information and privacy	31	54	8	0	8	0	85	8	13
2020	Science and technology	38	35	20	3	3	0	73	7	31
2020	Legal services	32	36	7	12	12	0	68	24	25
2020	Administration and operations	39	35	14	9	3	0	74	12	178
2020	Human resources	35	44	10	9	2	0	79	11	237
2020	Financial management	30	49	9	11	1	0	78	12	82
2020	Information management	41	26	7	13	13	0	67	26	15
2020	Internal audit	57	34	0	9	0	0	91	9	12
2020	Policy	33	42	12	10	3	0	75	13	294
2020	Project management	39	40	10	7	4	0	79	11	98
2020	Other services to the public	35	32	18	10	5	0	67	15	41
2020	None of the above	36	38	11	10	6	0	74	15	153
2019	Client contact centre	27	45	14	13	0	0	73	13	24
2019	Federal regulators	52	22	18	7	0	0	75	7	16
2019	Compliance, inspection and enforcement	36	19	17	22	5	0	55	28	13
2019	Communications or public affairs	29	44	15	7	5	0	73	12	56
2019	Access to information and privacy	82	9	0	9	0	0	91	9	11
2019	Science and technology	32	36	12	13	6	0	68	20	47
2019	Legal services	26	40	17	13	4	0	66	17	23
2019	Administration and operations	34	39	13	10	4	0	73	14	221
2019	Human resources	36	42	10	7	5	1	78	12	165
2019	Financial management	27	38	19	9	8	0	65	16	91
2019	Procurement	35	28	14	23	0	0	63	23	13
2019	Information management	46	36	9	2	7	0	81	10	38
2019	Information technology	32	41	9	14	5	0	73	18	46
2019	Internal audit	25	59	16	0	0	0	84	0	12
2019	Policy	29	46	14	6	5	0	75	11	223
2019	Project management	29	47	12	3	8	0	77	11	110
2019	Other services to the public	37	47	12	2	2	0	84	5	45
2019	None of the above	37	40	10	7	5	0	77	13	128
2018	Client contact centre	21	45	16	12	6	0	67	18	29
2018	Federal regulators	31	42	8	19	0	0	73	19	15
2018	Communications or public affairs	38	40	8	10	5	0	78	14	75
2018	Access to information and privacy	16	59	17	0	8	0	74	8	12
2018	Science and technology	28	52	10	7	3	0	80	10	30
2018	Legal services	36	36	6	9	12	0	73	22	29
2018	Administration and operations	34	43	11	7	4	0	78	11	220
2018	Human resources	33	45	9	9	4	0	78	14	140
2018	Financial management	27	45	12	9	7	0	72	16	94
2018	Procurement	26	50	17	0	8	0	75	8	12
2018	Information management	30	42	18	9	0	0	73	9	34
2018	Information technology	19	40	22	11	7	0	60	18	52
2018	Internal audit	16	68	17	0	0	0	83	0	12
2018	Evaluation	23	45	0	5	27	0	67	33	17
2018	Data sciences	33	35	19	6	6	0	68	13	15
2018	Policy	34	37	14	8	7	0	71	15	251
2018	Project management	31	46	14	9	0	0	77	9	119
2018	Other services to the public	33	43	9	7	8	0	76	15	58
2018	None of the above	36	39	12	7	5	0	76	12	136

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	14	27	30	7	0	0	35	37	14
2020	Federal regulators	39	39	5	5	13	0	0	78	18	20
2020	Communications or public affairs	17	41	9	16	9	9	0	64	27	12
2020	Access to information and privacy	23	54	8	0	15	0	0	77	15	13
2020	Science and technology	23	51	23	3	0	0	0	74	3	31
2020	Legal services	42	28	12	8	11	0	0	69	19	25
2020	Administration and operations	44	33	8	7	6	0	1	78	14	178
2020	Human resources	32	41	12	10	4	0	1	74	15	237
2020	Financial management	43	37	10	8	2	1	0	80	10	82
2020	Information management	41	40	6	7	6	0	0	81	13	15
2020	Internal audit	54	23	7	16	0	0	0	76	16	13
2020	Policy	39	37	9	10	4	0	0	77	14	293
2020	Project management	36	43	11	7	2	0	1	80	9	98
2020	Other services to the public	34	33	16	17	0	0	0	67	17	41
2020	None of the above	33	36	12	9	8	1	1	70	18	153
2019	Client contact centre	16	31	4	32	17	0	0	47	49	24
2019	Federal regulators	42	25	21	12	0	0	0	67	12	16
2019	Compliance, inspection and enforcement	24	21	15	15	18	8	0	48	36	12
2019	Communications or public affairs	30	40	17	9	4	0	0	70	13	56
2019	Access to information and privacy	35	47	9	0	9	0	0	83	9	11
2019	Science and technology	16	31	32	16	5	0	0	47	21	47
2019	Legal services	18	48	13	9	13	0	0	66	22	23
2019	Administration and operations	29	34	20	11	6	0	0	63	17	222
2019	Human resources	31	32	15	13	7	1	1	64	20	164
2019	Financial management	23	35	20	18	4	0	0	58	22	91
2019	Procurement	29	34	30	0	7	0	0	63	7	13
2019	Information management	38	36	11	8	5	0	2	76	14	37
2019	Information technology	33	32	22	7	7	0	0	65	14	46
2019	Internal audit	33	48	11	8	0	0	0	81	8	12
2019	Policy	37	39	10	9	5	0	0	76	14	223
2019	Project management	30	44	8	9	8	0	1	74	18	109
2019	Other services to the public	29	40	15	11	2	2	0	71	13	45
2019	None of the above	28	41	13	13	5	0	0	70	18	129
2018	Client contact centre	25	23	30	11	11	0	0	49	21	29
2018	Federal regulators	20	43	11	7	15	0	4	66	23	15
2018	Communications or public affairs	36	29	17	12	5	0	0	66	17	75
2018	Access to information and privacy	43	26	0	14	17	0	0	69	31	12
2018	Science and technology	27	24	20	9	17	2	0	53	27	30
2018	Legal services	31	28	15	13	13	0	0	59	26	28
2018	Administration and operations	33	34	15	7	11	0	0	68	18	222
2018	Human resources	26	42	14	9	8	0	0	68	17	139
2018	Financial management	28	34	15	11	11	0	1	63	22	94
2018	Procurement	33	41	8	0	17	0	0	75	17	12
2018	Information management	30	34	19	6	9	3	0	66	15	34
2018	Information technology	22	22	21	15	18	0	2	44	34	52
2018	Internal audit	41	8	25	25	0	0	0	49	25	12
2018	Evaluation	18	19	32	12	18	0	0	37	30	16
2018	Data sciences	27	27	33	6	6	0	0	54	13	15
2018	Policy	32	33	11	11	11	1	0	66	23	252
2018	Project management	25	40	17	13	5	0	0	65	18	121
2018	Other services to the public	31	35	11	6	17	0	0	67	23	58
2018	None of the above	25	42	14	11	7	1	0	67	19	133

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	35	16	7	0	0	0	77	7	14
2020	Federal regulators	33	55	0	7	5	0	0	88	12	20
2020	Communications or public affairs	17	48	9	17	9	0	0	65	26	12
2020	Access to information and privacy	46	31	8	8	8	0	0	77	15	13
2020	Science and technology	26	51	10	10	3	0	0	76	13	31
2020	Legal services	34	39	15	0	12	0	0	72	12	25
2020	Administration and operations	36	42	11	7	4	0	0	78	11	178
2020	Human resources	33	39	11	13	4	0	0	72	17	236
2020	Financial management	43	34	11	10	2	0	0	77	12	81
2020	Information management	27	46	0	21	6	0	0	73	27	15
2020	Internal audit	59	41	0	0	0	0	0	100	0	13
2020	Policy	25	44	12	13	5	0	0	70	18	293
2020	Project management	34	41	9	12	3	0	0	76	15	98
2020	Other services to the public	25	46	14	12	2	0	0	72	14	40
2020	None of the above	30	42	9	14	5	0	0	72	19	152
2019	Client contact centre	20	38	18	17	8	0	0	57	25	24
2019	Federal regulators	49	26	13	0	12	0	0	75	12	16
2019	Compliance, inspection and enforcement	18	22	8	24	28	0	0	41	52	12
2019	Communications or public affairs	23	43	11	17	6	0	0	66	23	55
2019	Access to information and privacy	38	53	0	0	9	0	0	91	9	11
2019	Science and technology	19	42	16	21	2	0	0	61	23	47
2019	Legal services	14	46	9	22	9	0	0	60	31	22
2019	Administration and operations	29	40	12	14	4	0	0	70	18	223
2019	Human resources	29	35	13	15	7	1	1	64	23	162
2019	Financial management	25	32	20	15	8	0	0	57	23	91
2019	Procurement	14	49	7	14	16	0	0	63	30	13
2019	Information management	45	36	11	3	5	0	0	81	8	37
2019	Information technology	29	35	14	16	7	0	0	63	23	45
2019	Internal audit	25	23	8	44	0	0	0	48	44	12
2019	Policy	24	37	11	17	10	0	0	61	28	223
2019	Project management	21	48	10	13	7	0	1	69	20	109
2019	Other services to the public	24	53	16	5	0	0	2	79	5	45
2019	None of the above	24	45	8	15	8	0	0	69	23	127
2018	Client contact centre	27	47	13	7	6	0	0	74	13	29
2018	Federal regulators	37	26	0	37	0	0	0	63	37	15
2018	Communications or public affairs	19	36	20	22	3	0	0	55	25	74
2018	Access to information and privacy	33	43	24	0	0	0	0	76	0	12
2018	Science and technology	20	49	14	10	7	0	0	69	17	30
2018	Legal services	32	34	10	12	12	0	0	67	23	29
2018	Administration and operations	30	39	15	10	6	0	0	70	16	221
2018	Human resources	26	43	12	12	7	0	0	69	19	140
2018	Financial management	26	30	21	16	7	0	0	56	23	94
2018	Procurement	26	50	25	0	0	0	0	75	0	12
2018	Information management	35	34	11	17	2	0	0	70	20	34
2018	Information technology	19	34	29	14	4	0	0	54	18	52
2018	Internal audit	16	59	8	17	0	0	0	75	17	12
2018	Evaluation	12	55	22	5	5	0	0	67	11	17
2018	Data sciences	34	32	27	0	6	0	0	67	6	15
2018	Policy	22	33	16	22	7	0	0	55	29	252
2018	Project management	21	46	11	20	3	0	0	67	22	121
2018	Other services to the public	21	35	10	16	18	0	0	56	33	58
2018	None of the above	23	34	13	16	15	0	0	56	31	136

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	15	23	0	0	0	77	0	14
2020	Federal regulators	43	51	0	0	6	0	94	6	19
2020	Communications or public affairs	34	40	0	9	17	0	74	26	12
2020	Access to information and privacy	75	8	8	8	0	0	83	8	12
2020	Science and technology	38	45	7	7	3	0	83	10	31
2020	Legal services	42	35	11	0	12	0	76	12	25
2020	Administration and operations	51	34	7	6	2	0	85	8	178
2020	Human resources	40	46	8	5	1	0	86	6	237
2020	Financial management	56	37	4	3	0	0	93	3	81
2020	Information management	52	42	0	0	6	0	94	6	15
2020	Internal audit	61	39	0	0	0	0	100	0	13
2020	Policy	46	39	6	7	2	0	85	9	290
2020	Project management	47	39	9	5	0	0	86	5	98
2020	Other services to the public	40	41	11	8	0	0	81	8	40
2020	None of the above	47	36	7	9	1	0	83	10	151
2019	Client contact centre	24	47	13	13	4	0	70	17	24
2019	Federal regulators	42	47	5	0	7	0	88	7	16
2019	Compliance, inspection and enforcement	35	32	15	0	9	9	73	10	12
2019	Communications or public affairs	30	46	17	6	2	0	76	8	55
2019	Access to information and privacy	56	44	0	0	0	0	100	0	11
2019	Science and technology	32	46	14	8	0	0	78	8	47
2019	Legal services	28	42	17	8	4	0	70	13	23
2019	Administration and operations	39	41	10	7	3	1	81	10	223
2019	Human resources	41	39	13	5	2	1	80	6	164
2019	Financial management	36	39	18	6	2	0	74	8	90
2019	Procurement	23	42	21	7	7	0	66	14	13
2019	Information management	60	27	7	3	3	0	87	5	37
2019	Information technology	32	39	25	2	2	0	70	4	46
2019	Internal audit	32	41	27	0	0	0	73	0	12
2019	Policy	41	38	8	8	5	0	79	13	222
2019	Project management	46	35	7	4	8	1	82	12	108
2019	Other services to the public	44	41	12	2	2	0	84	4	45
2019	None of the above	44	40	9	6	2	0	84	7	126
2018	Client contact centre	37	47	16	0	0	0	84	0	29
2018	Federal regulators	45	28	11	8	8	0	73	16	15
2018	Communications or public affairs	46	37	8	7	3	0	83	10	75
2018	Access to information and privacy	33	42	17	8	0	0	74	8	12
2018	Science and technology	33	47	17	3	0	0	80	3	30
2018	Legal services	37	43	11	6	3	0	79	9	29
2018	Administration and operations	46	35	11	6	1	0	82	7	221
2018	Human resources	39	46	10	5	0	0	85	5	137
2018	Financial management	46	30	15	4	4	0	77	8	92
2018	Procurement	42	58	0	0	0	0	100	0	12
2018	Information management	34	58	6	2	0	0	93	2	34
2018	Information technology	38	36	16	8	3	0	73	11	52
2018	Internal audit	32	59	9	0	0	0	91	0	12
2018	Evaluation	27	52	0	16	5	0	79	21	17
2018	Data sciences	34	47	13	6	0	0	81	6	15
2018	Policy	42	41	8	6	4	0	82	10	251
2018	Project management	47	43	5	3	3	0	90	6	121
2018	Other services to the public	42	40	4	10	2	2	84	12	57
2018	None of the above	49	35	6	8	2	0	84	10	137

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	20	6	22	15	0	57	37	14
2020	Federal regulators	41	39	11	5	4	0	80	8	20
2020	Communications or public affairs	17	24	24	26	9	0	41	35	12
2020	Access to information and privacy	38	39	15	0	8	0	77	8	13
2020	Science and technology	41	30	20	6	3	0	71	9	31
2020	Legal services	33	39	8	4	16	0	72	20	25
2020	Administration and operations	43	33	9	8	6	0	76	15	178
2020	Human resources	30	42	14	8	6	0	72	14	237
2020	Financial management	40	37	13	5	3	1	78	8	81
2020	Information management	46	28	7	13	6	0	74	19	15
2020	Internal audit	46	38	0	16	0	0	84	16	13
2020	Policy	40	40	9	8	4	0	79	12	292
2020	Project management	38	46	7	6	3	0	84	9	98
2020	Other services to the public	30	38	15	16	0	0	69	16	41
2020	None of the above	35	30	18	11	5	1	65	17	153
2019	Client contact centre	12	39	13	16	21	0	51	36	24
2019	Federal regulators	33	49	5	13	0	0	82	13	16
2019	Compliance, inspection and enforcement	33	11	19	6	24	8	48	32	12
2019	Communications or public affairs	32	42	18	4	4	0	74	7	56
2019	Access to information and privacy	47	27	18	9	0	0	74	9	11
2019	Science and technology	25	35	16	20	4	0	60	24	47
2019	Legal services	31	40	13	13	4	0	70	17	23
2019	Administration and operations	26	44	14	11	5	1	70	16	221
2019	Human resources	34	34	15	11	5	1	68	16	164
2019	Financial management	30	39	15	7	9	0	69	16	90
2019	Procurement	29	41	23	0	7	0	70	7	13
2019	Information management	36	42	13	6	3	0	78	8	37
2019	Information technology	27	35	21	8	9	0	62	18	46
2019	Internal audit	25	48	27	0	0	0	73	0	12
2019	Policy	35	41	9	9	6	0	76	15	223
2019	Project management	35	37	12	8	7	1	73	15	109
2019	Other services to the public	31	40	16	10	2	0	71	13	45
2019	None of the above	32	38	10	13	6	1	71	19	128
2018	Client contact centre	26	35	31	3	6	0	61	9	29
2018	Federal regulators	24	35	11	30	0	0	59	30	15
2018	Communications or public affairs	38	41	7	7	8	0	78	15	75
2018	Access to information and privacy	26	33	17	0	24	0	59	24	12
2018	Science and technology	29	33	14	7	17	0	62	24	30
2018	Legal services	34	30	8	21	6	0	64	28	29
2018	Administration and operations	35	37	12	9	7	0	72	16	222
2018	Human resources	31	40	17	6	7	0	71	12	138
2018	Financial management	30	39	15	10	7	0	69	16	92
2018	Procurement	25	33	33	0	8	0	59	8	12
2018	Information management	28	41	15	13	3	0	69	16	34
2018	Information technology	29	21	21	17	12	0	49	29	52
2018	Internal audit	24	34	25	8	8	0	58	17	12
2018	Evaluation	22	33	12	0	33	0	56	33	17
2018	Data sciences	28	46	13	6	6	0	74	13	15
2018	Policy	29	39	12	11	9	0	69	20	251
2018	Project management	27	47	9	13	5	0	74	18	121
2018	Other services to the public	31	27	14	18	10	0	58	28	56
2018	None of the above	25	43	10	15	6	0	69	21	136

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	28	29	0	0	0	0	71	0	14
2020	Federal regulators	66	25	0	0	9	0	0	91	9	19
2020	Communications or public affairs	32	42	0	26	0	0	0	74	26	12
2020	Access to information and privacy	31	54	8	0	8	0	0	85	8	13
2020	Science and technology	47	29	13	7	3	0	0	76	10	31
2020	Legal services	45	35	3	12	5	0	0	80	17	25
2020	Administration and operations	54	27	12	6	1	0	0	81	7	177
2020	Human resources	47	40	9	3	1	0	0	87	4	237
2020	Financial management	60	27	8	5	0	0	0	87	5	82
2020	Information management	54	20	14	6	6	0	0	74	12	15
2020	Internal audit	67	25	0	8	0	0	0	92	8	13
2020	Policy	42	40	12	4	1	0	0	82	6	292
2020	Project management	48	36	13	2	0	0	1	85	2	98
2020	Other services to the public	36	26	31	7	0	0	0	62	7	41
2020	None of the above	51	27	13	6	3	0	0	78	9	151
2019	Client contact centre	48	30	9	9	4	0	0	78	13	24
2019	Federal regulators	64	18	11	7	0	0	0	82	7	16
2019	Compliance, inspection and enforcement	61	28	0	11	0	0	0	89	11	12
2019	Communications or public affairs	40	36	19	4	2	0	0	76	6	56
2019	Access to information and privacy	73	18	9	0	0	0	0	91	0	11
2019	Science and technology	46	34	12	8	0	0	0	80	8	47
2019	Legal services	36	42	13	4	4	0	0	79	8	23
2019	Administration and operations	45	34	12	6	3	0	0	79	9	223
2019	Human resources	48	43	6	3	0	1	0	91	3	163
2019	Financial management	38	40	11	8	3	0	0	78	11	90
2019	Procurement	63	30	7	0	0	0	0	93	0	13
2019	Information management	52	34	6	5	3	0	0	87	7	37
2019	Information technology	45	28	20	5	2	0	0	73	7	46
2019	Internal audit	33	43	24	0	0	0	0	76	0	12
2019	Policy	37	42	12	6	4	0	0	79	9	220
2019	Project management	47	37	11	2	3	0	0	84	4	109
2019	Other services to the public	50	32	13	2	2	0	0	82	5	45
2019	None of the above	45	42	7	2	5	0	0	86	7	128
2018	Client contact centre	40	31	23	3	3	0	0	71	6	28
2018	Federal regulators	35	37	4	23	0	0	0	73	23	15
2018	Communications or public affairs	50	30	7	10	3	0	0	80	13	75
2018	Access to information and privacy	49	43	0	0	8	0	0	92	8	12
2018	Science and technology	40	43	14	3	0	0	0	83	3	30
2018	Legal services	47	29	15	6	3	0	0	76	9	29
2018	Administration and operations	51	32	11	4	1	0	0	84	5	221
2018	Human resources	48	39	10	3	0	0	0	87	3	135
2018	Financial management	39	38	14	6	3	0	0	77	9	91
2018	Procurement	59	25	17	0	0	0	0	83	0	12
2018	Information management	35	51	9	5	0	0	0	86	5	34
2018	Information technology	44	32	11	12	1	0	0	76	13	51
2018	Internal audit	41	59	0	0	0	0	0	100	0	12
2018	Evaluation	28	50	11	0	11	0	0	78	11	17
2018	Data sciences	33	48	13	0	6	0	0	81	6	15
2018	Policy	42	37	10	7	3	0	0	79	11	248
2018	Project management	42	44	8	4	1	0	0	87	5	120
2018	Other services to the public	50	28	18	3	0	0	0	79	3	56
2018	None of the above	46	38	7	6	3	0	0	84	9	136

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	35	8	27	8	0	0	57	35	14
2020	Federal regulators	31	55	0	13	0	0	0	87	13	20
2020	Communications or public affairs	25	42	0	24	9	0	0	67	33	12
2020	Access to information and privacy	31	54	8	0	8	0	0	85	8	13
2020	Science and technology	27	50	7	17	0	0	0	76	17	31
2020	Legal services	33	35	13	4	16	0	0	67	20	25
2020	Administration and operations	38	43	8	8	3	0	0	81	11	177
2020	Human resources	27	41	16	10	5	1	1	68	15	234
2020	Financial management	42	34	15	8	0	0	1	77	9	82
2020	Information management	34	40	13	0	13	0	0	73	13	15
2020	Internal audit	44	24	16	16	0	0	0	67	16	13
2020	Policy	37	41	9	9	4	0	0	78	13	292
2020	Project management	36	44	9	7	3	0	1	80	10	97
2020	Other services to the public	20	57	13	7	2	0	0	78	9	41
2020	None of the above	27	44	9	12	6	1	0	72	18	152
2019	Client contact centre	12	27	20	18	24	0	0	39	42	24
2019	Federal regulators	33	42	18	0	7	0	0	75	7	16
2019	Compliance, inspection and enforcement	26	39	11	15	9	0	0	65	24	12
2019	Communications or public affairs	36	39	12	9	4	0	0	75	13	55
2019	Access to information and privacy	44	47	0	0	9	0	0	91	9	11
2019	Science and technology	27	35	20	9	8	0	0	62	18	47
2019	Legal services	32	30	17	13	9	0	0	62	21	23
2019	Administration and operations	28	37	13	15	5	1	1	66	20	223
2019	Human resources	26	39	18	10	7	1	0	65	17	164
2019	Financial management	31	34	20	9	5	0	0	65	15	91
2019	Procurement	29	51	7	14	0	0	0	79	14	13
2019	Information management	37	38	11	6	8	0	0	75	14	37
2019	Information technology	28	47	12	7	7	0	0	74	14	45
2019	Internal audit	41	36	23	0	0	0	0	77	0	12
2019	Policy	33	36	14	11	6	0	0	69	17	222
2019	Project management	31	43	5	14	5	1	0	75	19	109
2019	Other services to the public	24	49	12	12	2	0	0	73	14	45
2019	None of the above	24	49	12	11	4	0	0	73	15	127
2018	Client contact centre	28	18	24	11	14	0	5	49	26	29
2018	Federal regulators	18	55	8	19	0	0	0	73	19	15
2018	Communications or public affairs	26	41	13	18	2	0	0	67	20	74
2018	Access to information and privacy	33	41	9	0	17	0	0	74	17	12
2018	Science and technology	14	47	19	14	7	0	0	60	20	30
2018	Legal services	29	29	11	3	28	0	0	57	31	29
2018	Administration and operations	31	38	15	11	6	0	0	68	17	220
2018	Human resources	22	43	18	12	4	0	1	65	16	138
2018	Financial management	30	33	16	5	15	1	0	64	20	92
2018	Procurement	17	25	33	8	17	0	0	42	25	12
2018	Information management	24	45	11	11	9	0	0	69	20	34
2018	Information technology	24	40	17	9	9	0	0	65	18	52
2018	Internal audit	16	51	8	17	8	0	0	66	25	12
2018	Evaluation	11	35	17	5	27	0	5	48	35	17
2018	Data sciences	35	39	6	6	6	6	0	79	14	15
2018	Policy	26	39	11	13	10	0	1	66	23	249
2018	Project management	32	49	5	9	5	0	0	81	14	119
2018	Other services to the public	20	35	17	15	13	0	0	55	28	56
2018	None of the above	24	43	11	12	8	0	0	68	21	137

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	8	22	7	7	0	0	64	14	14
2020	Federal regulators	35	45	17	0	4	0	0	80	4	20
2020	Communications or public affairs	25	49	9	9	9	0	0	74	17	12
2020	Access to information and privacy	23	46	23	0	8	0	0	69	8	13
2020	Science and technology	29	45	10	13	3	0	0	74	16	31
2020	Legal services	33	23	23	12	9	0	0	57	21	25
2020	Administration and operations	49	35	8	5	2	0	0	84	7	178
2020	Human resources	36	38	16	8	2	0	1	74	10	236
2020	Financial management	45	33	15	6	0	0	1	79	6	82
2020	Information management	47	27	6	7	13	0	0	74	20	15
2020	Internal audit	43	32	16	0	8	0	0	75	8	13
2020	Policy	39	38	12	8	3	0	0	77	11	293
2020	Project management	42	32	10	12	3	0	0	75	16	98
2020	Other services to the public	42	34	14	10	0	0	0	76	10	39
2020	None of the above	30	46	14	5	5	0	0	77	9	153
2019	Client contact centre	20	23	9	30	18	0	0	43	48	24
2019	Federal regulators	51	27	11	0	12	0	0	78	12	16
2019	Compliance, inspection and enforcement	35	24	26	6	9	0	0	59	15	12
2019	Communications or public affairs	32	43	16	8	2	0	0	75	9	55
2019	Access to information and privacy	44	47	0	0	9	0	0	91	9	11
2019	Science and technology	22	34	22	16	6	0	0	56	22	47
2019	Legal services	24	25	25	12	13	0	0	50	25	23
2019	Administration and operations	33	35	17	9	4	0	1	69	14	224
2019	Human resources	34	36	17	8	5	1	0	70	13	163
2019	Financial management	29	35	20	12	3	0	1	65	15	91
2019	Procurement	29	37	28	7	0	0	0	66	7	13
2019	Information management	42	36	7	7	8	0	0	78	15	37
2019	Information technology	34	38	16	0	11	0	0	73	11	46
2019	Internal audit	33	44	23	0	0	0	0	77	0	12
2019	Policy	35	36	13	8	8	0	0	71	16	223
2019	Project management	35	40	11	8	7	0	0	75	15	109
2019	Other services to the public	39	36	14	9	2	0	0	74	11	44
2019	None of the above	26	47	12	9	5	0	1	74	14	128
2018	Client contact centre	28	33	19	11	9	0	0	61	20	29
2018	Federal regulators	35	46	7	8	4	0	0	81	12	15
2018	Communications or public affairs	32	36	15	11	5	1	0	69	16	75
2018	Access to information and privacy	42	41	0	0	17	0	0	83	17	12
2018	Science and technology	21	43	19	10	7	0	0	64	17	30
2018	Legal services	23	36	12	19	10	0	0	59	29	28
2018	Administration and operations	38	34	12	11	5	0	0	72	16	220
2018	Human resources	37	38	16	8	1	0	0	75	9	137
2018	Financial management	26	38	13	14	9	0	0	64	22	91
2018	Procurement	25	41	17	17	0	0	0	67	17	12
2018	Information management	33	39	18	3	6	0	0	72	9	34
2018	Information technology	23	21	35	14	7	0	0	44	21	51
2018	Internal audit	24	51	8	8	8	0	0	75	17	12
2018	Evaluation	16	34	13	16	22	0	0	50	38	17
2018	Data sciences	41	27	19	13	0	0	0	68	13	15
2018	Policy	33	37	10	8	11	0	0	70	20	248
2018	Project management	32	41	9	13	6	0	0	72	19	119
2018	Other services to the public	23	39	18	14	6	0	0	62	21	56
2018	None of the above	28	36	15	12	9	0	0	64	21	135

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	39	27	0	7	0	0	66	7	15
2020	Federal regulators	37	49	6	4	4	0	0	87	7	20
2020	Communications or public affairs	34	16	24	17	9	0	0	50	26	12
2020	Access to information and privacy	39	8	23	15	15	0	0	46	31	13
2020	Science and technology	13	47	14	16	10	0	0	60	26	30
2020	Legal services	30	35	15	8	12	0	0	65	20	25
2020	Administration and operations	44	36	9	9	2	0	0	80	11	174
2020	Human resources	33	42	9	13	3	0	1	75	16	236
2020	Financial management	42	37	7	9	3	1	0	81	12	80
2020	Information management	40	38	0	15	7	0	0	78	22	13
2020	Internal audit	52	32	8	8	0	0	0	84	8	13
2020	Policy	31	43	11	11	3	0	1	75	15	289
2020	Project management	35	33	15	15	0	2	0	69	15	97
2020	Other services to the public	26	52	12	9	0	0	0	79	9	41
2020	None of the above	24	43	11	14	5	3	1	69	20	151
2019	Client contact centre	16	41	13	21	9	0	0	57	30	24
2019	Federal regulators	35	38	22	5	0	0	0	73	5	15
2019	Compliance, inspection and enforcement	32	19	10	15	25	0	0	51	40	12
2019	Communications or public affairs	20	48	18	13	2	0	0	67	15	55
2019	Access to information and privacy	56	36	0	0	9	0	0	91	9	11
2019	Science and technology	26	30	18	20	6	0	0	56	26	45
2019	Legal services	28	30	25	13	4	0	0	57	17	23
2019	Administration and operations	30	37	20	9	3	1	0	67	13	216
2019	Human resources	29	42	11	10	7	1	0	72	17	159
2019	Financial management	25	41	12	15	7	0	0	66	22	89
2019	Procurement	26	46	21	7	0	0	0	72	7	13
2019	Information management	38	42	12	5	2	0	0	80	7	38
2019	Information technology	32	36	10	20	2	0	0	68	22	46
2019	Internal audit	17	48	19	16	0	0	0	64	16	12
2019	Policy	26	42	11	12	6	0	3	69	19	219
2019	Project management	25	44	11	10	8	2	0	70	18	109
2019	Other services to the public	21	56	18	2	2	0	0	77	5	44
2019	None of the above	28	41	13	13	5	1	0	69	17	128
2018	Client contact centre	27	32	28	8	6	0	0	58	14	29
2018	Federal regulators	15	38	28	12	0	0	7	57	13	15
2018	Communications or public affairs	22	42	15	15	6	0	0	64	21	74
2018	Access to information and privacy	42	34	0	7	17	0	0	76	24	12
2018	Science and technology	20	42	10	17	10	0	0	62	27	30
2018	Legal services	28	26	15	19	9	0	3	56	29	29
2018	Administration and operations	36	37	15	9	4	0	0	73	13	220
2018	Human resources	31	33	19	13	5	0	0	63	18	138
2018	Financial management	26	43	12	13	6	1	0	69	19	92
2018	Procurement	25	25	17	25	9	0	0	50	33	12
2018	Information management	38	31	18	6	6	0	0	70	12	34
2018	Information technology	20	41	20	10	7	0	2	63	17	50
2018	Internal audit	41	34	8	8	8	0	0	75	17	12
2018	Evaluation	16	40	6	10	27	0	0	56	38	17
2018	Data sciences	28	46	13	6	0	0	6	79	7	15
2018	Policy	28	35	11	12	11	1	1	64	24	249
2018	Project management	33	38	9	15	5	0	0	70	20	119
2018	Other services to the public	24	28	12	23	13	0	0	52	36	56
2018	None of the above	29	31	15	15	10	0	1	60	25	137

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	7	6	36	0	0	58	36	14
2020	Federal regulators	52	33	6	0	8	0	86	8	20
2020	Communications or public affairs	17	40	43	0	0	0	57	0	12
2020	Access to information and privacy	39	46	8	8	0	0	85	8	13
2020	Science and technology	44	36	10	7	3	0	80	10	31
2020	Legal services	41	31	4	12	12	0	72	24	25
2020	Administration and operations	47	33	10	7	2	0	81	10	176
2020	Human resources	41	43	11	5	1	0	83	6	235
2020	Financial management	40	42	10	6	2	0	82	8	82
2020	Information management	60	21	0	13	6	0	81	19	15
2020	Internal audit	54	38	0	8	0	0	92	8	13
2020	Policy	37	42	12	6	3	0	79	9	293
2020	Project management	41	39	13	5	2	0	80	7	98
2020	Other services to the public	42	36	13	5	5	0	78	9	41
2020	None of the above	38	39	11	9	3	0	77	12	153
2019	Client contact centre	27	42	18	13	0	0	69	13	24
2019	Federal regulators	52	16	31	0	0	0	69	0	16
2019	Compliance, inspection and enforcement	55	26	8	11	0	0	81	11	13
2019	Communications or public affairs	37	41	17	6	0	0	78	6	56
2019	Access to information and privacy	74	26	0	0	0	0	100	0	11
2019	Science and technology	36	31	20	11	2	0	66	13	47
2019	Legal services	41	34	13	9	4	0	74	13	23
2019	Administration and operations	39	37	12	9	3	0	76	12	223
2019	Human resources	39	43	12	4	1	1	82	6	164
2019	Financial management	31	39	17	7	6	0	70	13	90
2019	Procurement	26	44	14	16	0	0	70	16	13
2019	Information management	51	36	3	2	7	0	87	10	38
2019	Information technology	43	32	15	0	9	0	76	9	46
2019	Internal audit	25	59	16	0	0	0	84	0	12
2019	Policy	32	45	10	9	4	0	77	12	222
2019	Project management	37	45	13	3	2	0	82	5	110
2019	Other services to the public	50	37	11	2	0	0	87	2	45
2019	None of the above	44	38	8	5	5	0	82	10	130
2018	Client contact centre	21	51	17	9	3	0	72	12	29
2018	Federal regulators	31	42	4	23	0	0	73	23	15
2018	Communications or public affairs	38	44	10	4	4	0	82	8	75
2018	Access to information and privacy	41	42	9	8	0	0	83	8	12
2018	Science and technology	16	53	17	10	3	0	69	14	30
2018	Legal services	43	33	11	6	6	0	76	13	29
2018	Administration and operations	39	42	12	4	3	0	81	7	222
2018	Human resources	38	46	10	3	3	0	84	5	137
2018	Financial management	36	33	13	13	4	0	70	17	92
2018	Procurement	34	41	17	0	8	0	75	8	12
2018	Information management	41	38	8	5	5	3	81	10	34
2018	Information technology	35	40	12	12	0	0	75	12	51
2018	Internal audit	24	59	8	0	8	0	83	8	12
2018	Evaluation	16	46	5	11	22	0	62	33	17
2018	Data sciences	40	35	6	13	6	0	74	19	15
2018	Policy	34	38	13	9	4	0	73	14	251
2018	Project management	34	46	9	11	0	0	80	11	121
2018	Other services to the public	31	42	15	5	6	0	73	11	57
2018	None of the above	35	40	16	5	3	0	76	8	135

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	21	7	13	12	0	0	68	25	15
2020	Federal regulators	31	47	17	0	5	0	0	78	5	20
2020	Communications or public affairs	17	34	31	9	9	0	0	52	17	12
2020	Access to information and privacy	39	8	23	15	15	0	0	46	31	13
2020	Science and technology	39	34	10	7	11	0	0	72	18	31
2020	Legal services	28	21	34	9	8	0	0	49	17	25
2020	Administration and operations	34	32	16	11	7	0	0	66	18	177
2020	Human resources	27	31	17	15	10	0	0	58	25	232
2020	Financial management	30	29	18	14	9	0	0	59	23	82
2020	Information management	49	19	32	0	0	0	0	68	0	15
2020	Internal audit	9	57	16	9	9	0	0	66	18	12
2020	Policy	27	34	20	11	8	0	0	61	19	293
2020	Project management	28	35	23	8	6	0	0	63	14	98
2020	Other services to the public	27	32	24	10	7	0	0	60	16	41
2020	None of the above	22	32	21	14	11	0	0	53	25	153
2019	Client contact centre	47	28	4	13	4	0	4	78	18	24
2019	Federal regulators	40	38	14	9	0	0	0	77	9	16
2019	Compliance, inspection and enforcement	26	52	5	9	0	0	8	85	10	13
2019	Communications or public affairs	26	45	22	4	4	0	0	70	7	56
2019	Access to information and privacy	30	35	18	0	17	0	0	65	17	11
2019	Science and technology	26	47	12	10	5	0	0	73	15	47
2019	Legal services	33	33	13	17	4	0	0	66	21	23
2019	Administration and operations	43	28	17	7	4	0	0	71	12	223
2019	Human resources	33	29	21	12	4	1	0	63	16	165
2019	Financial management	34	30	20	9	7	0	0	65	16	89
2019	Procurement	14	40	26	7	14	0	0	53	21	13
2019	Information management	49	25	13	5	2	2	3	78	8	38
2019	Information technology	34	35	16	7	7	0	0	70	14	44
2019	Internal audit	26	41	16	16	0	0	0	67	16	12
2019	Policy	31	34	17	9	9	0	0	65	18	223
2019	Project management	26	36	23	11	5	0	0	61	16	108
2019	Other services to the public	41	45	6	2	5	0	0	87	7	45
2019	None of the above	33	26	14	14	12	1	1	60	26	127
2018	Client contact centre	52	18	19	3	5	0	3	73	8	29
2018	Federal regulators	39	24	30	7	0	0	0	63	7	15
2018	Communications or public affairs	24	39	17	11	8	0	1	64	19	75
2018	Access to information and privacy	9	41	24	17	9	0	0	50	26	12
2018	Science and technology	27	45	21	3	3	0	0	73	7	30
2018	Legal services	40	37	6	6	10	0	0	78	16	29
2018	Administration and operations	42	23	21	8	5	0	1	66	13	223
2018	Human resources	31	32	18	9	9	0	1	64	18	140
2018	Financial management	31	31	22	8	7	0	2	63	15	94
2018	Procurement	17	33	17	25	0	0	8	55	27	12
2018	Information management	55	30	3	3	9	0	0	85	12	33
2018	Information technology	42	33	14	3	6	0	2	76	10	52
2018	Internal audit	8	34	33	17	8	0	0	42	25	12
2018	Evaluation	34	39	21	0	0	0	5	77	0	17
2018	Data sciences	68	26	6	0	0	0	0	94	0	15
2018	Policy	29	28	21	11	10	1	0	58	21	252
2018	Project management	30	35	21	4	10	0	0	65	14	121
2018	Other services to the public	24	45	14	8	9	0	0	69	17	57
2018	None of the above	29	28	18	15	10	0	0	56	25	136

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	20	32	33	7	7	0	44	22	15
2020	Federal regulators	0	15	53	9	23	0	0	32	15	20
2020	Communications or public affairs	7	9	50	26	0	0	9	28	17	12
2020	Access to information and privacy	15	23	38	23	0	0	0	23	39	13
2020	Science and technology	6	25	46	13	10	0	0	23	31	31
2020	Legal services	24	26	12	16	22	0	0	38	50	25
2020	Administration and operations	8	23	38	19	11	1	1	30	32	178
2020	Human resources	7	23	42	19	6	3	0	25	32	236
2020	Financial management	14	23	37	17	7	1	0	25	38	82
2020	Information management	19	26	35	13	7	0	0	20	45	15
2020	Internal audit	16	16	43	24	0	0	0	24	33	13
2020	Policy	13	22	40	20	4	0	1	24	35	294
2020	Project management	3	22	45	20	9	0	1	30	25	97
2020	Other services to the public	0	19	40	33	7	0	0	41	19	41
2020	None of the above	10	25	36	24	5	0	0	29	35	151
2019	Client contact centre	8	20	42	26	4	0	0	30	27	24
2019	Federal regulators	5	12	46	31	6	0	0	37	16	16
2019	Compliance, inspection and enforcement	17	19	19	21	24	0	0	44	36	13
2019	Communications or public affairs	13	26	38	16	4	2	2	21	40	56
2019	Access to information and privacy	17	44	9	12	18	0	0	30	62	11
2019	Science and technology	4	25	36	25	9	0	0	35	29	47
2019	Legal services	17	31	37	8	6	0	0	14	49	23
2019	Administration and operations	13	27	35	18	6	1	1	25	40	223
2019	Human resources	11	38	27	13	9	2	0	23	50	162
2019	Financial management	19	36	24	16	5	0	0	21	55	91
2019	Procurement	21	16	54	9	0	0	0	9	37	13
2019	Information management	7	17	37	24	10	2	2	35	26	38
2019	Information technology	24	29	31	11	2	0	2	14	54	46
2019	Internal audit	0	27	73	0	0	0	0	0	27	11
2019	Policy	18	33	33	14	2	0	0	16	51	223
2019	Project management	16	23	32	24	4	0	2	28	39	109
2019	Other services to the public	10	18	32	29	11	0	0	41	27	43
2019	None of the above	13	29	29	21	7	0	2	28	43	130
2018	Client contact centre	13	24	32	13	15	0	4	29	38	29
2018	Federal regulators	4	8	58	26	4	0	0	30	12	15
2018	Communications or public affairs	16	37	31	16	0	1	0	16	53	72
2018	Access to information and privacy	0	24	67	9	0	0	0	9	24	12
2018	Science and technology	7	20	26	38	9	0	0	47	27	30
2018	Legal services	23	15	45	9	8	0	0	18	37	29
2018	Administration and operations	15	23	32	18	10	1	0	29	39	223
2018	Human resources	18	35	30	13	4	0	0	17	53	140
2018	Financial management	21	36	21	15	5	0	2	21	58	93
2018	Procurement	8	25	42	25	0	0	0	25	33	12
2018	Information management	23	29	33	16	0	0	0	16	51	33
2018	Information technology	20	28	35	15	3	0	0	17	48	52
2018	Internal audit	25	42	17	9	7	0	0	16	67	12
2018	Evaluation	22	27	29	5	17	0	0	23	49	17
2018	Data sciences	19	27	20	14	13	0	6	29	50	15
2018	Policy	16	30	32	16	5	0	0	21	47	249
2018	Project management	10	30	38	12	8	0	2	20	41	120
2018	Other services to the public	16	23	38	18	3	2	0	21	40	58
2018	None of the above	17	35	32	11	3	0	3	15	53	136

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	12	7	53	20	7	0	79	14	15
2020	Federal regulators	4	15	18	46	17	0	0	64	18	20
2020	Communications or public affairs	17	17	33	16	17	0	0	32	35	12
2020	Access to information and privacy	15	31	23	15	8	0	8	25	50	13
2020	Science and technology	7	13	23	45	13	0	0	58	19	31
2020	Legal services	22	20	25	16	17	0	0	33	42	24
2020	Administration and operations	3	18	24	32	18	3	1	52	22	177
2020	Human resources	12	18	26	24	15	4	1	41	32	234
2020	Financial management	12	15	28	29	9	6	0	41	29	82
2020	Information management	6	22	36	21	14	0	0	35	29	14
2020	Internal audit	8	14	37	15	17	8	0	35	25	13
2020	Policy	6	16	33	32	10	1	1	43	23	293
2020	Project management	3	15	22	33	21	4	1	57	20	96
2020	Other services to the public	2	11	31	43	10	2	0	54	14	41
2020	None of the above	7	13	30	33	13	4	1	48	20	150
2019	Client contact centre	24	17	29	26	4	0	0	30	41	24
2019	Federal regulators	14	11	31	26	18	0	0	44	25	16
2019	Compliance, inspection and enforcement	26	22	16	24	12	0	0	36	48	13
2019	Communications or public affairs	19	36	27	12	3	4	0	15	57	55
2019	Access to information and privacy	9	36	18	17	21	0	0	38	44	11
2019	Science and technology	6	17	31	25	13	5	2	42	25	47
2019	Legal services	17	34	31	8	9	0	0	18	51	23
2019	Administration and operations	14	25	29	17	12	1	2	30	40	224
2019	Human resources	21	31	28	13	5	2	1	19	53	165
2019	Financial management	24	32	24	10	7	3	0	17	58	90
2019	Procurement	23	28	33	16	0	0	0	16	51	13
2019	Information management	8	16	20	33	13	9	2	51	27	38
2019	Information technology	17	26	19	22	9	5	2	33	46	46
2019	Internal audit	24	25	40	11	0	0	0	11	49	12
2019	Policy	19	29	28	18	4	0	2	23	49	223
2019	Project management	16	24	29	24	5	0	2	30	41	108
2019	Other services to the public	7	23	34	18	11	2	5	31	32	44
2019	None of the above	17	21	28	23	9	1	1	33	38	129
2018	Client contact centre	3	42	25	5	16	5	4	23	50	29
2018	Federal regulators	7	17	43	19	13	0	0	32	24	15
2018	Communications or public affairs	18	25	34	16	3	4	0	20	45	73
2018	Access to information and privacy	17	31	43	9	0	0	0	9	49	12
2018	Science and technology	14	23	29	27	7	0	0	34	36	30
2018	Legal services	25	22	18	21	15	0	0	35	47	29
2018	Administration and operations	16	25	29	14	11	4	1	27	43	222
2018	Human resources	21	35	21	12	9	3	1	21	58	140
2018	Financial management	34	34	14	11	3	3	1	14	71	93
2018	Procurement	17	25	33	25	0	0	0	25	42	12
2018	Information management	24	39	15	17	4	0	0	22	63	33
2018	Information technology	24	19	31	20	5	2	0	25	44	52
2018	Internal audit	17	42	25	16	0	0	0	16	59	12
2018	Evaluation	32	23	27	12	5	0	0	17	56	17
2018	Data sciences	19	6	27	21	13	0	13	40	30	15
2018	Policy	17	29	33	15	5	2	0	20	47	249
2018	Project management	15	28	36	10	11	0	1	21	43	121
2018	Other services to the public	10	24	27	21	12	6	0	35	36	57
2018	None of the above	20	23	27	21	4	1	3	26	45	133

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	21	20	28	7	0	0	35	45	15
2020	Federal regulators	8	31	17	32	11	0	0	44	39	20
2020	Communications or public affairs	42	17	26	15	0	0	0	15	59	12
2020	Access to information and privacy	8	25	42	25	0	0	0	25	33	12
2020	Science and technology	10	29	38	17	3	3	0	21	40	31
2020	Legal services	34	28	17	13	8	0	0	21	62	24
2020	Administration and operations	11	26	37	14	10	1	1	24	38	177
2020	Human resources	11	21	37	17	9	4	1	27	34	234
2020	Financial management	18	20	34	17	9	3	0	26	39	82
2020	Information management	0	47	13	21	19	0	0	40	47	15
2020	Internal audit	8	25	52	7	0	8	0	8	36	13
2020	Policy	16	26	35	17	4	1	0	21	43	293
2020	Project management	11	28	33	17	8	2	1	26	40	98
2020	Other services to the public	20	14	31	26	5	5	0	32	35	41
2020	None of the above	19	34	24	13	6	4	1	19	55	152
2019	Client contact centre	30	4	34	22	6	0	4	29	36	23
2019	Federal regulators	15	19	33	12	21	0	0	33	34	16
2019	Compliance, inspection and enforcement	36	19	12	33	0	0	0	33	55	13
2019	Communications or public affairs	35	32	21	7	2	2	2	9	69	56
2019	Access to information and privacy	0	44	27	0	29	0	0	29	44	11
2019	Science and technology	19	24	38	11	7	0	2	18	43	47
2019	Legal services	34	26	35	6	0	0	0	6	60	23
2019	Administration and operations	20	26	29	13	7	2	3	21	49	222
2019	Human resources	15	33	28	14	8	1	1	23	48	165
2019	Financial management	22	25	24	18	6	3	1	25	49	90
2019	Procurement	23	42	21	14	0	0	0	14	66	13
2019	Information management	9	27	18	20	19	2	5	42	39	38
2019	Information technology	18	27	26	12	6	7	4	21	50	46
2019	Internal audit	36	16	40	8	0	0	0	8	52	12
2019	Policy	31	29	28	8	3	0	1	11	61	222
2019	Project management	27	34	23	12	2	0	3	14	62	110
2019	Other services to the public	24	25	29	14	5	1	2	19	51	44
2019	None of the above	27	29	26	9	3	1	4	13	59	129
2018	Client contact centre	17	28	35	11	5	5	0	16	47	29
2018	Federal regulators	7	26	37	23	7	0	0	30	33	15
2018	Communications or public affairs	27	36	27	6	0	1	1	7	65	74
2018	Access to information and privacy	17	32	26	17	9	0	0	26	49	12
2018	Science and technology	20	31	33	12	3	0	0	16	51	30
2018	Legal services	41	6	39	3	6	5	0	9	50	29
2018	Administration and operations	23	22	32	15	6	2	0	21	46	223
2018	Human resources	20	34	28	9	7	0	2	16	55	140
2018	Financial management	28	27	28	12	3	3	0	15	56	93
2018	Procurement	33	25	25	17	0	0	0	17	58	12
2018	Information management	16	43	31	6	4	0	0	10	59	33
2018	Information technology	23	31	15	16	11	2	2	28	56	51
2018	Internal audit	17	42	34	0	7	0	0	7	59	12
2018	Evaluation	27	16	40	6	11	0	0	17	43	17
2018	Data sciences	26	13	14	20	21	0	6	44	41	15
2018	Policy	26	31	32	8	2	1	0	10	58	251
2018	Project management	24	29	30	11	5	0	1	16	53	121
2018	Other services to the public	23	29	28	9	7	3	0	17	54	57
2018	None of the above	28	36	16	12	4	1	3	17	67	137

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	11	26	28	21	14	0	0	35	37	15
2020	Federal regulators	5	5	22	51	17	0	0	68	10	20
2020	Communications or public affairs	9	33	43	16	0	0	0	16	41	12
2020	Access to information and privacy	8	15	54	15	8	0	0	23	23	13
2020	Science and technology	13	15	39	23	10	0	0	33	28	31
2020	Legal services	28	19	24	12	17	0	0	29	47	25
2020	Administration and operations	14	25	29	20	10	1	1	31	40	177
2020	Human resources	13	14	33	29	8	1	1	38	28	235
2020	Financial management	14	26	32	22	6	0	0	29	40	81
2020	Information management	7	13	36	29	15	0	0	44	20	14
2020	Internal audit	0	8	54	37	0	0	0	37	8	13
2020	Policy	17	27	35	16	3	1	0	20	45	292
2020	Project management	8	21	35	24	10	0	1	35	30	98
2020	Other services to the public	7	18	44	21	10	0	0	31	25	41
2020	None of the above	11	29	34	16	9	1	0	25	40	151
2019	Client contact centre	13	0	34	49	4	0	0	53	13	23
2019	Federal regulators	0	9	66	13	12	0	0	25	9	16
2019	Compliance, inspection and enforcement	28	0	12	33	19	0	8	56	30	13
2019	Communications or public affairs	18	31	37	11	3	0	0	14	49	56
2019	Access to information and privacy	0	35	44	0	21	0	0	21	35	11
2019	Science and technology	4	13	46	24	14	0	0	38	17	47
2019	Legal services	13	18	50	4	14	0	0	19	31	22
2019	Administration and operations	13	24	28	19	12	1	3	33	38	223
2019	Human resources	10	21	36	21	12	1	1	33	31	164
2019	Financial management	19	23	29	15	13	1	0	29	42	91
2019	Procurement	44	14	23	19

2020 Public Service Employee Survey Results for Crown-Indigenous Relations and Northern Affairs Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.