2020 Public Service Employee Survey Results for Crown-Indigenous Relations and Northern Affairs Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 35 3 15 0 0 0 83 15 40
2020 Non-shift worker 29 49 5 14 4 0 0 78 17 1229

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 10 5 3 0 2 0 92 3 40
2020 Non-shift worker 76 18 3 1 1 0 0 94 3 1230

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 35 14 6 3 0 0 77 9 39
2020 Non-shift worker 36 39 8 13 4 0 1 75 17 1231
2019 Shift worker 36 36 7 16 4 0 0 72 20 44
2019 Non-shift worker 38 31 8 14 8 0 0 69 23 1278

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 46 11 0 5 0 3 84 5 40
2020 Non-shift worker 30 40 12 12 4 0 1 71 17 1224
2019 Shift worker 28 43 10 15 4 0 0 71 19 44
2019 Non-shift worker 28 38 13 15 6 0 0 66 21 1282
2018 Shift worker 20 48 17 15 0 0 0 69 15 39
2018 Non-shift worker 26 42 12 14 5 0 1 68 20 1355

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 36 12 5 5 0 0 78 10 40
2020 Non-shift worker 42 38 10 8 2 0 1 80 10 1225
2019 Shift worker 47 32 9 12 0 0 0 79 12 44
2019 Non-shift worker 37 35 13 9 5 0 0 72 15 1274

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 25 11 4 5 0 0 80 9 40
2020 Non-shift worker 45 29 9 11 5 0 0 75 16 1227
2019 Shift worker 56 19 19 7 0 0 0 74 7 44
2019 Non-shift worker 45 31 10 8 5 0 0 76 14 1272
2018 Shift worker 41 39 10 8 0 0 2 82 8 38
2018 Non-shift worker 43 33 9 9 6 0 0 76 15 1348

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 48 3 14 0 0 0 83 14 40
2020 Non-shift worker 35 40 12 9 4 0 0 75 13 1232
2019 Shift worker 41 32 13 7 6 0 0 73 14 44
2019 Non-shift worker 32 41 13 8 5 0 0 74 13 1280
2018 Shift worker 34 39 11 8 7 0 0 73 16 39
2018 Non-shift worker 32 42 12 8 5 0 0 74 14 1348

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 29 8 3 8 0 0 81 11 40
2020 Non-shift worker 36 38 11 10 5 0 0 74 15 1231
2019 Shift worker 38 39 16 7 0 0 0 76 7 44
2019 Non-shift worker 29 37 15 12 6 0 0 66 18 1279
2018 Shift worker 43 19 18 16 4 0 0 62 19 39
2018 Non-shift worker 29 35 15 10 10 0 0 64 20 1347

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 50 12 2 3 0 0 83 5 40
2020 Non-shift worker 32 41 11 11 4 0 0 73 16 1227
2019 Shift worker 35 45 16 4 0 0 0 80 4 44
2019 Non-shift worker 25 40 12 15 8 0 0 65 23 1271
2018 Shift worker 30 23 24 18 6 0 0 52 23 39
2018 Non-shift worker 25 38 15 15 7 0 0 63 22 1351

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 40 7 8 3 0 0 82 11 40
2020 Non-shift worker 47 39 7 6 2 0 0 85 7 1222
2019 Shift worker 44 37 10 7 2 0 0 80 9 44
2019 Non-shift worker 39 40 12 6 3 0 0 79 9 1273
2018 Shift worker 42 35 19 4 0 0 0 77 4 38
2018 Non-shift worker 43 40 9 6 2 0 0 83 8 1348

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 33 12 6 5 0 0 78 11 40
2020 Non-shift worker 37 37 12 9 5 0 0 74 14 1229
2019 Shift worker 41 31 18 8 2 0 0 72 10 44
2019 Non-shift worker 30 39 14 10 6 0 0 70 16 1274
2018 Shift worker 21 34 22 19 4 0 0 55 23 37
2018 Non-shift worker 30 38 13 10 8 0 0 69 18 1349

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 43 9 2 0 0 0 89 2 40
2020 Non-shift worker 49 33 12 5 2 0 0 82 6 1227
2019 Shift worker 50 32 6 7 4 0 0 83 11 44
2019 Non-shift worker 44 37 11 5 3 0 0 82 7 1273
2018 Shift worker 30 42 23 5 0 0 0 72 5 38
2018 Non-shift worker 46 36 10 6 2 0 0 82 8 1337

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 45 22 8 0 0 3 69 8 40
2020 Non-shift worker 33 42 10 10 4 0 0 75 14 1223
2019 Shift worker 51 25 11 12 2 0 0 75 14 44
2019 Non-shift worker 28 40 14 11 6 0 0 68 18 1274
2018 Shift worker 25 42 18 10 5 0 0 67 15 38
2018 Non-shift worker 27 40 13 11 9 0 0 67 20 1342

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 35 13 3 5 0 3 79 8 40
2020 Non-shift worker 39 37 13 7 3 0 0 76 11 1228
2019 Shift worker 48 30 13 7 2 0 0 78 9 44
2019 Non-shift worker 32 37 15 9 6 0 0 69 16 1277
2018 Shift worker 20 51 13 11 5 0 0 71 17 38
2018 Non-shift worker 32 36 14 11 7 0 0 68 18 1336

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 44 2 5 8 3 3 84 14 40
2020 Non-shift worker 33 40 11 12 3 1 0 74 15 1215
2019 Shift worker 38 30 25 5 2 0 0 68 7 40
2019 Non-shift worker 27 41 14 12 5 0 0 69 17 1258
2018 Shift worker 26 38 17 11 9 0 0 63 20 38
2018 Non-shift worker 29 36 14 12 8 0 1 66 20 1340

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 43 6 5 0 0 0 89 5 40
2020 Non-shift worker 41 39 11 7 3 0 0 79 10 1227
2019 Shift worker 55 25 9 4 7 0 0 81 11 44
2019 Non-shift worker 38 39 13 6 3 0 0 78 10 1281
2018 Shift worker 30 45 12 10 2 0 0 75 12 38
2018 Non-shift worker 35 42 12 7 3 0 0 77 11 1346

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 29 12 9 2 0 0 76 12 40
2020 Non-shift worker 28 32 19 12 8 0 0 60 20 1225
2019 Shift worker 61 32 7 0 0 0 0 93 0 43
2019 Non-shift worker 34 33 17 9 6 0 1 67 16 1276
2018 Shift worker 43 37 14 5 0 0 2 82 5 39
2018 Non-shift worker 33 30 19 9 8 0 1 64 17 1353

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 15 35 30 17 0 0 47 18 40
2020 Non-shift worker 10 23 40 20 7 1 0 27 33 1229
2019 Shift worker 3 18 34 30 14 2 0 45 21 44
2019 Non-shift worker 14 30 32 17 5 1 1 23 45 1275
2018 Shift worker 12 24 47 7 11 0 0 17 36 39
2018 Non-shift worker 16 30 32 15 6 0 1 22 46 1346

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 11 21 37 21 8 0 63 15 40
2020 Non-shift worker 8 16 28 30 14 3 1 46 25 1221
2019 Shift worker 2 21 26 36 13 0 2 50 24 44
2019 Non-shift worker 18 26 28 17 8 2 1 26 46 1276
2018 Shift worker 10 31 31 21 5 2 0 26 42 37
2018 Non-shift worker 19 28 27 15 7 2 1 23 49 1345

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 18 29 16 16 6 2 35 34 40
2020 Non-shift worker 15 26 33 17 7 2 1 24 42 1226
2019 Shift worker 11 24 34 15 12 2 2 28 36 43
2019 Non-shift worker 24 28 26 13 5 1 2 18 54 1278
2018 Shift worker 18 30 19 22 11 0 0 32 49 39
2018 Non-shift worker 24 29 29 11 5 1 1 16 55 1350

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 15 33 19 21 7 0 43 22 40
2020 Non-shift worker 14 22 34 22 7 0 1 30 36 1224
2019 Shift worker 3 20 23 35 17 0 2 54 23 44
2019 Non-shift worker 14 21 32 21 9 1 2 31 36 1274
2018 Shift worker 6 28 20 32 13 0 2 46 34 38
2018 Non-shift worker 16 23 31 20 8 1 1 29 39 1342

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 13 32 23 23 4 0 48 18 39
2020 Non-shift worker 17 23 26 22 10 1 1 32 41 1227
2019 Shift worker 4 14 15 41 24 0 2 66 19 44
2019 Non-shift worker 22 24 25 17 9 1 2 27 48 1279
2018 Shift worker 10 29 27 12 17 5 0 30 42 39
2018 Non-shift worker 25 23 26 16 7 1 2 24 49 1347

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 24 13 19 31 8 0 54 31 39
2020 Non-shift worker 10 17 29 27 13 3 1 42 28 1221
2019 Shift worker 4 19 27 21 23 3 2 47 25 44
2019 Non-shift worker 17 21 28 20 9 2 3 30 40 1278
2018 Shift worker 10 29 28 16 13 4 0 30 40 39
2018 Non-shift worker 19 24 28 18 7 2 2 26 45 1337

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 14 19 23 27 7 2 55 24 40
2020 Non-shift worker 16 24 34 15 8 2 1 24 41 1226
2019 Shift worker 6 25 26 27 12 2 2 41 33 44
2019 Non-shift worker 22 25 30 12 6 2 2 19 50 1282
2018 Shift worker 12 24 22 29 12 2 0 41 36 39
2018 Non-shift worker 21 28 29 13 5 2 2 19 51 1346

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 11 51 17 16 0 0 33 16 40
2020 Non-shift worker 10 26 36 20 7 0 0 27 36 1230
2019 Shift worker 6 19 26 28 18 0 2 47 26 44
2019 Non-shift worker 19 23 30 17 9 1 1 26 43 1280
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 33 12 6 3 6 3 78 9 40
2020 Non-shift worker 29 32 16 8 5 7 4 68 14 1229
2019 Shift worker 41 28 16 4 0 9 2 77 5 44
2019 Non-shift worker 25 32 16 10 8 5 4 63 20 1281
2018 Shift worker 14 31 27 14 4 8 2 50 20 38
2018 Non-shift worker 21 33 16 11 9 6 4 61 22 1345

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 24 10 8 3 0 0 79 11 39
2020 Non-shift worker 52 27 9 8 4 1 0 79 12 1229
2019 Shift worker 64 17 15 5 0 0 0 80 5 44
2019 Non-shift worker 44 30 9 9 6 2 0 75 16 1277
2018 Shift worker 40 34 4 12 4 6 0 79 17 38
2018 Non-shift worker 41 30 10 10 8 1 0 72 18 1343

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 20 0 6 3 0 3 91 9 40
2020 Non-shift worker 58 28 7 4 2 1 0 86 7 1223
2019 Shift worker 63 30 2 2 2 0 0 94 4 44
2019 Non-shift worker 49 33 8 7 3 0 0 82 10 1274
2018 Shift worker 48 42 6 2 2 0 0 90 4 37
2018 Non-shift worker 46 34 8 8 3 0 0 81 11 1342

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 31 13 0 2 5 3 83 2 40
2020 Non-shift worker 50 34 10 4 2 0 0 84 6 1221
2019 Shift worker 52 34 12 2 0 0 0 86 2 44
2019 Non-shift worker 44 34 13 4 3 1 0 79 7 1280
2018 Shift worker 27 42 22 9 0 0 0 69 9 38
2018 Non-shift worker 40 39 11 5 4 1 0 80 9 1345

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 35 12 3 2 4 0 83 5 40
2020 Non-shift worker 51 26 8 4 4 5 3 83 8 1227
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 33 13 0 5 3 10 79 6 40
2020 Non-shift worker 59 24 9 3 2 1 2 85 5 1231
2019 Shift worker 46 25 15 5 0 5 5 78 6 44
2019 Non-shift worker 47 30 12 4 3 1 3 79 8 1283

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 29 10 8 3 0 0 79 11 40
2020 Non-shift worker 47 30 10 8 5 1 1 77 13 1233
2019 Shift worker 47 29 14 7 2 0 0 76 9 44
2019 Non-shift worker 40 30 13 9 6 1 1 71 15 1280
2018 Shift worker 31 37 12 9 6 0 4 71 16 39
2018 Non-shift worker 37 34 12 9 7 1 0 72 16 1342

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 26 8 0 3 0 0 89 3 40
2020 Non-shift worker 54 25 10 4 4 2 1 81 8 1227

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 32 8 8 0 0 0 85 8 39
2020 Non-shift worker 51 29 9 6 5 1 0 80 11 1230
2019 Shift worker 53 29 16 3 0 0 0 81 3 44
2019 Non-shift worker 43 31 11 8 6 1 0 75 14 1277
2018 Shift worker 41 30 13 8 6 0 2 72 14 39
2018 Non-shift worker 43 28 12 9 6 1 0 72 16 1339

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 40
2020 Non-shift worker 42 58 1230

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 22 6 0 0 6 8 93 0 40
2020 Non-shift worker 62 17 8 2 1 3 8 88 3 1230

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 23 2 2 6 0 0 90 8 40
2020 Non-shift worker 56 26 8 7 3 0 0 82 10 1231
2019 Shift worker 53 36 7 4 0 0 0 89 4 44
2019 Non-shift worker 48 30 10 7 5 1 0 78 12 1282
2018 Shift worker 45 27 14 6 6 0 2 74 12 39
2018 Non-shift worker 47 28 10 8 7 0 0 75 15 1340
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 36 17 0 3 5 0 79 3 40
2020 Non-shift worker 39 30 13 7 4 6 0 75 12 1230
2019 Shift worker 42 37 15 0 0 7 0 84 0 44
2019 Non-shift worker 26 35 15 10 7 6 0 65 18 1277
2018 Shift worker 30 32 19 10 4 4 2 66 14 39
2018 Non-shift worker 26 31 18 11 7 6 0 61 19 1353

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 31 11 0 5 3 0 83 5 39
2020 Non-shift worker 36 34 13 9 5 3 0 72 15 1229
2019 Shift worker 43 37 13 6 0 0 0 80 6 44
2019 Non-shift worker 22 34 17 14 9 3 0 59 23 1281
2018 Shift worker 23 32 18 17 4 4 2 59 22 38
2018 Non-shift worker 23 31 20 15 10 2 0 55 25 1348

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 36 16 3 5 4 0 75 8 40
2020 Non-shift worker 24 36 17 12 6 4 0 63 19 1227
2019 Shift worker 30 43 17 4 0 6 0 77 5 44
2019 Non-shift worker 17 26 21 19 12 5 1 45 33 1277
2018 Shift worker 15 32 19 22 0 10 2 54 25 39
2018 Non-shift worker 15 28 23 19 11 5 0 44 32 1347

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 39 10 0 8 3 0 81 8 40
2020 Non-shift worker 24 36 16 15 8 1 0 61 23 1229
2019 Shift worker 34 38 16 10 0 2 0 73 11 44
2019 Non-shift worker 15 28 19 22 14 2 0 44 37 1279
2018 Shift worker 7 43 22 20 8 0 0 50 28 39
2018 Non-shift worker 14 26 19 24 14 2 0 41 39 1352

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 22 13 3 3 6 0 80 6 40
2020 Non-shift worker 45 25 14 4 4 5 3 76 9 1231
2019 Shift worker 58 20 9 5 5 2 2 80 11 44
2019 Non-shift worker 42 24 14 6 4 7 3 74 11 1284
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 54 5 3 3 0 0 89 6 40
2020 Non-shift worker 25 42 17 11 3 1 0 68 14 1227
2019 Shift worker 35 47 10 8 0 0 0 83 8 43
2019 Non-shift worker 20 39 19 15 6 1 0 60 22 1282
2018 Shift worker 24 39 24 11 2 0 0 63 13 39
2018 Non-shift worker 19 42 18 14 6 1 0 61 21 1349

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 31 23 5 6 3 0 66 11 40
2020 Non-shift worker 16 35 18 19 9 3 0 52 29 1220
2019 Shift worker 29 30 15 17 5 3 0 62 22 44
2019 Non-shift worker 11 25 20 25 17 2 0 37 43 1275

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 32 11 9 8 2 0 70 18 40
2020 Non-shift worker 29 37 15 11 5 3 1 68 16 1229
2019 Shift worker 39 22 20 9 2 5 4 67 11 44
2019 Non-shift worker 25 36 15 13 7 3 1 63 21 1280
2018 Shift worker 17 26 25 14 12 2 4 45 28 38
2018 Non-shift worker 25 36 16 12 6 4 1 64 20 1350

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 34 16 3 3 0 0 78 5 40
2020 Non-shift worker 28 37 19 8 3 3 0 68 12 1227
2019 Shift worker 35 43 17 0 5 0 0 78 5 44
2019 Non-shift worker 21 34 23 12 7 3 0 57 19 1275
2018 Shift worker 17 35 40 0 4 0 4 55 4 39
2018 Non-shift worker 22 35 23 12 6 3 0 58 18 1346

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 33 11 7 3 8 0 78 11 40
2020 Non-shift worker 21 20 19 13 11 13 3 49 29 1229
2019 Shift worker 36 35 7 6 2 11 4 83 9 44
2019 Non-shift worker 14 21 22 14 14 12 2 41 33 1281
2018 Shift worker 4 41 23 9 6 10 8 54 18 38
2018 Non-shift worker 13 19 22 15 16 12 3 38 36 1344

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 34 14 7 6 0 0 74 12 40
2020 Non-shift worker 26 34 17 13 6 3 0 62 20 1228
2019 Shift worker 43 36 14 2 0 5 0 83 2 44
2019 Non-shift worker 22 33 18 15 9 3 0 56 25 1276
2018 Shift worker 28 29 33 6 2 2 0 58 8 39
2018 Non-shift worker 21 35 17 14 10 3 0 58 24 1351

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 27 11 7 6 3 6 75 14 40
2020 Non-shift worker 25 32 14 12 12 3 2 60 26 1228
2019 Shift worker 54 19 14 5 6 2 0 74 12 44
2019 Non-shift worker 20 31 15 14 15 3 1 53 31 1280
2018 Shift worker 22 38 13 10 4 12 0 68 16 39
2018 Non-shift worker 19 31 16 15 15 2 1 52 32 1347

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 30 24 2 0 0 0 74 2 40
2020 Non-shift worker 49 23 14 6 4 1 3 74 11 1229
2019 Shift worker 56 22 14 2 4 0 2 80 6 44
2019 Non-shift worker 51 24 13 5 3 1 3 78 8 1281

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 27 26 3 3 0 0 68 6 40
2020 Non-shift worker 46 26 15 6 3 1 2 75 9 1228
2019 Shift worker 57 18 11 5 7 2 0 77 12 44
2019 Non-shift worker 45 25 15 5 5 2 3 73 11 1277

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 88 7 0 0 3 2 0 97 3 39
2020 Non-shift worker 75 9 5 2 2 4 3 91 4 1224
2019 Shift worker 79 7 10 2 0 2 0 88 2 44
2019 Non-shift worker 69 11 5 2 4 5 4 88 7 1277

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 18 7 2 0 2 2 90 2 40
2020 Non-shift worker 75 9 4 2 2 2 6 92 4 1223
2019 Shift worker 80 9 4 0 4 0 2 91 4 44
2019 Non-shift worker 73 8 3 1 2 3 9 92 4 1276

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 33 11 6 6 11 3 73 14 40
2020 Non-shift worker 23 44 18 8 3 4 0 70 12 1231
2019 Shift worker 19 38 33 2 2 7 0 61 4 44
2019 Non-shift worker 17 42 18 12 5 5 1 62 18 1276
2018 Shift worker 10 31 28 21 2 2 6 45 25 39
2018 Non-shift worker 17 38 22 12 6 4 0 57 19 1350

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 30 9 4 3 0 3 84 7 40
2020 Non-shift worker 34 41 12 7 3 2 0 76 11 1223
2019 Shift worker 48 40 10 0 2 0 0 88 2 43
2019 Non-shift worker 30 40 15 9 4 2 0 72 13 1279
2018 Shift worker 35 43 10 12 0 0 0 78 12 39
2018 Non-shift worker 35 42 12 6 3 2 0 78 9 1342

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 27 10 0 4 0 3 85 5 40
2020 Non-shift worker 36 37 13 6 3 5 0 77 9 1230
2019 Shift worker 55 34 9 0 2 0 0 89 2 43
2019 Non-shift worker 34 39 13 7 3 4 0 76 10 1281
2018 Shift worker 35 40 17 4 2 2 0 77 6 38
2018 Non-shift worker 35 40 12 6 2 4 0 78 9 1344

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 24 22 0 7 3 3 69 8 40
2020 Non-shift worker 33 36 15 6 3 7 1 74 10 1229

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 30 10 2 6 0 0 82 7 40
2020 Non-shift worker 41 33 10 5 4 4 1 78 10 1226

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 19 6 5 0 0 0 89 5 40
2020 Non-shift worker 50 34 8 5 2 1 0 85 7 1224
2019 Shift worker 55 37 9 0 0 0 0 91 0 44
2019 Non-shift worker 42 38 11 5 4 1 0 80 9 1282
2018 Shift worker 41 40 17 0 2 0 0 81 2 39
2018 Non-shift worker 42 39 10 6 3 0 0 81 8 1346

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 18 11 5 5 0 0 78 10 40
2020 Non-shift worker 32 33 18 10 6 1 0 66 16 1229
2019 Shift worker 50 25 15 7 2 0 0 75 9 44
2019 Non-shift worker 26 31 21 11 9 1 0 58 21 1280
2018 Shift worker 27 45 17 11 0 0 0 72 11 39
2018 Non-shift worker 27 31 21 12 8 1 0 59 20 1343

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 22 9 5 5 0 0 81 10 40
2020 Non-shift worker 32 37 16 10 5 0 0 69 15 1220
2019 Shift worker 50 37 11 2 0 0 0 87 2 43
2019 Non-shift worker 25 35 19 12 8 1 0 61 20 1277
2018 Shift worker 23 40 20 17 0 0 0 63 17 39
2018 Non-shift worker 27 35 19 12 7 1 0 62 19 1344

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 15 20 8 3 4 0 68 11 40
2020 Non-shift worker 31 25 19 13 8 3 1 58 22 1229
2019 Shift worker 42 19 20 6 6 5 0 65 13 44
2019 Non-shift worker 25 25 21 14 11 4 0 52 26 1283
2018 Shift worker 19 24 32 8 11 6 0 46 20 39
2018 Non-shift worker 25 25 21 14 11 3 1 52 26 1346
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 21 40 39 40
2020 Non-shift worker 35 29 36 1233
2019 Shift worker 36 31 33 44
2019 Non-shift worker 37 24 38 1282
2018 Shift worker 35 21 44 39
2018 Non-shift worker 42 26 33 1354

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Shift worker 0 19 13 0 68 0 16
2019 Non-shift worker 8 24 47 5 8 8 480
2018 Shift worker 0 36 21 0 37 6 13
2018 Non-shift worker 10 28 40 5 7 10 567
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 8 25 0 3 23 10 59 4 40
2020 Non-shift worker 16 16 18 8 6 31 5 50 22 1232
2019 Shift worker 33 13 15 2 0 23 14 73 4 44
2019 Non-shift worker 13 16 21 8 10 26 7 43 26 1286
2018 Shift worker 17 26 19 4 2 16 15 64 8 39
2018 Non-shift worker 11 16 22 10 10 26 5 40 29 1350

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 26 8 3 5 8 0 82 9 40
2020 Non-shift worker 27 28 20 8 4 13 1 63 14 1230
2019 Shift worker 42 32 12 4 0 5 5 82 5 44
2019 Non-shift worker 22 28 20 9 7 13 1 59 18 1278
2018 Shift worker 17 36 26 0 2 9 10 66 2 39
2018 Non-shift worker 20 30 21 10 7 11 1 57 20 1350
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 14 22 0 3 23 10 62 4 40
2020 Non-shift worker 16 18 18 5 3 35 5 56 14 1230
2019 Shift worker 30 12 17 5 0 21 15 66 8 44
2019 Non-shift worker 14 15 23 5 5 31 7 46 16 1282
2018 Shift worker 17 23 23 4 0 22 11 60 6 39
2018 Non-shift worker 12 16 25 5 6 32 6 44 17 1351

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 25 24 0 3 5 0 71 3 39
2020 Non-shift worker 28 30 19 6 3 13 1 68 10 1228
2019 Shift worker 47 25 7 10 0 8 3 81 12 44
2019 Non-shift worker 23 28 22 5 5 16 2 62 11 1278
2018 Shift worker 25 25 24 2 0 18 6 65 3 39
2018 Non-shift worker 20 30 21 6 6 16 1 61 14 1346
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 26 19 10 5 0 0 66 15 40
2020 Non-shift worker 37 27 18 8 9 0 1 65 17 1229

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 32 23 11 8 0 0 58 19 40
2020 Non-shift worker 32 30 21 9 7 0 1 63 16 1228
2019 Shift worker 31 21 26 13 8 0 0 53 21 44
2019 Non-shift worker 20 26 21 15 16 0 1 47 31 1284
2018 Shift worker 11 29 18 20 19 0 3 41 40 39
2018 Non-shift worker 18 24 22 16 18 0 2 43 35 1345

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 20 27 7 5 0 0 61 12 40
2020 Non-shift worker 16 23 25 18 18 0 0 39 36 1229
2019 Shift worker 27 47 22 2 2 0 0 74 4 44
2019 Non-shift worker 20 26 24 17 13 0 0 46 30 1280
2018 Shift worker 20 21 38 10 11 0 0 41 22 39
2018 Non-shift worker 16 23 30 16 15 0 0 39 31 1344

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 28 23 3 5 0 0 69 8 40
2020 Non-shift worker 20 27 24 16 13 0 0 47 29 1228
2019 Shift worker 35 39 22 4 0 0 0 74 4 44
2019 Non-shift worker 22 27 24 14 11 1 1 50 26 1273
2018 Shift worker 32 23 27 12 3 0 4 56 16 38
2018 Non-shift worker 19 27 24 17 12 0 1 46 29 1343

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 20 19 10 7 3 3 62 18 40
2020 Non-shift worker 19 22 25 16 17 1 0 41 34 1221
2019 Shift worker 28 26 23 11 9 2 2 56 20 44
2019 Non-shift worker 17 21 22 19 19 1 1 39 38 1279
2018 Shift worker 16 19 28 20 12 0 4 37 34 39
2018 Non-shift worker 17 19 23 19 20 0 1 37 40 1340

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 10 18 0 8 0 3 74 8 40
2020 Non-shift worker 38 24 17 10 9 0 2 63 20 1229
2019 Shift worker 74 16 9 0 0 0 0 91 0 44
2019 Non-shift worker 43 24 15 7 7 1 4 70 14 1277
2018 Shift worker 46 30 11 4 1 0 8 83 6 38
2018 Non-shift worker 40 25 14 9 7 0 5 69 17 1340

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 27 20 9 2 0 0 69 11 40
2020 Non-shift worker 24 25 21 17 12 0 0 50 29 1227
2019 Shift worker 43 28 10 7 12 0 0 71 19 44
2019 Non-shift worker 30 26 23 12 8 0 1 57 20 1279
2018 Shift worker 31 33 19 15 2 0 0 64 17 38
2018 Non-shift worker 28 25 22 12 12 0 1 54 24 1343

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 29 17 0 3 0 0 80 3 39
2020 Non-shift worker 32 24 16 11 10 0 6 60 22 1230

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 34 7 5 8 0 2 79 14 39
2020 Non-shift worker 30 35 20 10 4 1 1 66 14 1229
2019 Shift worker 41 40 13 6 0 0 0 81 6 44
2019 Non-shift worker 24 33 22 12 6 1 1 58 19 1280
2018 Shift worker 26 40 18 16 0 0 0 66 16 38
2018 Non-shift worker 22 32 25 11 8 1 2 55 19 1344

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 33 8 8 3 3 0 81 11 39
2020 Non-shift worker 24 32 23 13 7 0 0 57 20 1225
2019 Shift worker 39 33 18 6 0 4 0 75 7 44
2019 Non-shift worker 19 30 23 17 10 0 1 49 27 1279
2018 Shift worker 17 36 26 6 13 2 0 54 19 38
2018 Non-shift worker 17 28 26 18 10 0 1 45 28 1340

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 33 10 5 6 0 0 79 11 39
2020 Non-shift worker 29 29 22 12 8 0 0 58 21 1230
2019 Shift worker 46 23 21 6 4 0 0 69 9 44
2019 Non-shift worker 22 28 22 16 11 1 0 50 27 1281
2018 Shift worker 23 26 30 4 17 0 0 49 21 38
2018 Non-shift worker 21 25 25 16 11 0 1 47 27 1341

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 20 6 5 8 0 0 80 14 38
2020 Non-shift worker 45 26 15 7 6 0 1 71 13 1226
2019 Shift worker 52 19 22 6 0 0 0 72 6 44
2019 Non-shift worker 39 26 17 10 8 1 1 66 17 1280

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 33 28 8 3 0 0 62 10 39
2020 Non-shift worker 25 31 23 13 8 0 0 56 21 1233

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 23 10 19 3 0 0 68 22 39
2020 Non-shift worker 27 31 24 11 7 0 0 58 18 1231
2019 Shift worker 42 33 20 4 0 0 0 76 4 44
2019 Non-shift worker 31 32 19 11 5 0 1 64 17 1277
2018 Shift worker 22 34 32 5 9 0 0 55 13 37
2018 Non-shift worker 28 32 22 11 6 0 1 61 17 1338

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 20 9 10 5 0 6 75 16 40
2020 Non-shift worker 45 28 16 6 3 0 1 74 10 1226
2019 Shift worker 64 18 6 7 4 0 0 83 11 44
2019 Non-shift worker 44 24 16 8 7 0 1 69 15 1271
2018 Shift worker 55 18 16 4 7 0 0 73 11 38
2018 Non-shift worker 45 22 13 10 7 0 3 69 17 1333

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 35 26 3 3 2 0 67 6 40
2020 Non-shift worker 22 34 24 12 7 0 0 56 19 1230

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 14 11 0 3 0 0 86 3 40
2020 Non-shift worker 68 17 6 2 2 1 5 90 4 1227
2019 Shift worker 78 12 4 4 2 0 0 90 6 44
2019 Non-shift worker 66 13 8 3 2 1 7 85 6 1279
2018 Shift worker 68 23 4 2 0 2 0 93 2 38
2018 Non-shift worker 65 15 6 3 3 1 6 86 7 1337

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 85 7 3 3 3 0 0 92 6 40
2020 Non-shift worker 76 10 4 3 3 1 3 90 6 1225
2019 Shift worker 81 7 6 3 2 0 0 89 5 43
2019 Non-shift worker 68 13 6 5 5 1 3 84 10 1276
2018 Shift worker 77 12 2 1 4 0 3 92 5 38
2018 Non-shift worker 64 14 7 5 6 1 4 82 11 1334

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 10 3 3 9 0 0 85 12 39
2020 Non-shift worker 67 21 6 2 1 0 2 90 4 1222
2019 Shift worker 75 16 4 5 0 0 0 91 5 44
2019 Non-shift worker 54 25 12 4 3 1 2 82 7 1273
2018 Shift worker 56 28 10 2 1 0 3 86 3 39
2018 Non-shift worker 54 26 11 4 3 0 2 81 7 1346

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 81 5 3 5 6 0 0 86 11 39
2020 Non-shift worker 66 16 7 5 4 0 1 83 10 1225
2019 Shift worker 72 13 8 5 2 0 0 85 7 44
2019 Non-shift worker 58 17 10 6 6 1 1 77 13 1274
2018 Shift worker 67 22 2 4 5 0 0 88 10 39
2018 Non-shift worker 52 19 12 7 8 0 2 73 15 1342

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 79 5 5 3 0 0 8 91 3 40
2020 Non-shift worker 66 12 5 2 1 0 15 91 3 1226
2019 Shift worker 85 3 2 4 0 0 6 93 4 44
2019 Non-shift worker 56 13 5 3 2 0 21 88 5 1267
2018 Shift worker 71 11 0 1 0 0 17 99 1 39
2018 Non-shift worker 54 14 6 1 2 0 23 88 4 1341

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 82 5 7 0 0 0 5 92 0 40
2020 Non-shift worker 65 20 7 3 1 0 3 88 5 1229
2019 Shift worker 74 12 7 2 0 3 2 91 2 44
2019 Non-shift worker 66 18 7 2 2 0 5 89 4 1272
2018 Shift worker 72 15 8 0 2 0 3 90 2 38
2018 Non-shift worker 63 17 8 3 1 0 7 87 5 1343

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 12 3 5 3 0 3 89 8 40
2020 Non-shift worker 73 15 6 2 2 0 2 89 4 1228
2019 Shift worker 70 7 8 5 11 0 0 76 16 44
2019 Non-shift worker 69 13 6 3 5 1 3 84 9 1277
2018 Shift worker 48 27 11 8 6 0 0 75 14 39
2018 Non-shift worker 65 14 7 5 4 0 5 83 9 1348

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 27 14 12 0 0 0 74 12 40
2020 Non-shift worker 42 32 16 5 4 0 1 75 9 1228
2019 Shift worker 57 22 10 4 6 0 0 79 10 44
2019 Non-shift worker 52 25 14 3 3 0 2 79 7 1273
2018 Shift worker 54 22 13 1 9 0 0 77 10 39
2018 Non-shift worker 49 25 15 6 3 0 2 76 9 1347

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 39 8 4 6 0 0 82 10 40
2020 Non-shift worker 26 41 24 5 4 0 0 67 9 1232

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 45 20 8 5 0 0 67 13 40
2020 Non-shift worker 11 29 36 17 7 0 0 41 23 1233
2019 Shift worker 27 40 26 4 0 0 2 68 5 44
2019 Non-shift worker 13 32 35 14 6 0 0 45 20 1282
2018 Shift worker 12 27 44 12 5 0 0 39 17 39
2018 Non-shift worker 12 28 36 17 7 0 0 40 24 1351

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 8 34 29 17 0 0 46 20 40
2020 Non-shift worker 14 24 38 18 6 0 0 25 38 1229
2019 Shift worker 0 12 39 25 24 0 0 49 12 44
2019 Non-shift worker 11 24 38 20 8 0 0 28 34 1272
2018 Shift worker 15 9 28 36 12 0 0 48 24 39
2018 Non-shift worker 13 21 38 18 9 0 0 28 34 1336

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 37 16 3 3 0 0 78 6 38
2020 Non-shift worker 41 39 11 5 2 2 0 81 8 1226
2019 Shift worker 38 31 15 10 4 2 0 70 15 44
2019 Non-shift worker 24 41 19 9 5 3 0 66 14 1280
2018 Shift worker 26 45 19 4 0 6 0 75 4 36
2018 Non-shift worker 26 44 16 8 4 2 0 72 12 1352

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 34 13 0 3 2 0 84 3 39
2020 Non-shift worker 33 35 14 10 5 2 0 70 16 1220

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 33 11 7 3 0 0 79 10 39
2020 Non-shift worker 41 29 10 11 8 1 0 70 19 1231

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 28 3 2 3 0 0 92 5 39
2020 Non-shift worker 50 28 12 4 3 3 1 80 7 1225

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 32 16 3 3 0 0 78 6 39
2020 Non-shift worker 31 34 16 10 7 1 0 67 17 1231
2019 Shift worker 31 40 23 0 6 0 0 71 6 44
2019 Non-shift worker 19 32 22 15 9 2 0 52 25 1283
2018 Shift worker 14 41 28 11 6 0 0 55 17 39
2018 Non-shift worker 18 34 20 14 11 2 0 53 26 1351

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 45 7 0 6 0 0 87 6 39
2020 Non-shift worker 35 44 10 7 3 1 0 80 10 1231

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 46 8 0 3 0 0 89 3 39
2020 Non-shift worker 34 38 13 9 4 1 0 74 13 1230

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 42 13 7 0 3 0 79 7 39
2020 Non-shift worker 29 37 20 8 2 2 1 68 11 1224

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 41 11 0 0 3 0 89 0 38
2020 Non-shift worker 42 38 12 4 2 2 1 82 6 1228

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 32 8 0 0 0 0 92 0 39
2020 Non-shift worker 70 16 5 1 1 4 3 93 2 1229

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 35 5 6 0 4 3 88 6 39
2020 Non-shift worker 49 35 8 5 1 2 0 85 6 1220

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 32 3 4 3 0 0 90 7 39
2020 Non-shift worker 49 31 8 6 3 1 0 82 10 1220

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 32 8 0 0 0 0 92 0 38
2020 Non-shift worker 55 29 9 3 2 1 0 86 5 1226
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 39
2020 Non-shift worker 9 91 1222

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 39
2020 Non-shift worker 12 88 1224
2019 Shift worker 20 80 44
2019 Non-shift worker 17 83 1283

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 36 5 0 0 0 0 95 0 39
2020 Non-shift worker 54 29 6 5 1 2 2 86 7 1226
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 52 13 5 64 36 40
2020 Non-shift worker 32 51 17 0 61 39 1230

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 12
2020 Non-shift worker 34 66 389

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 23 20 0 20 8 0 57 22 12
2020 Non-shift worker 14 22 17 20 21 2 4 38 44 390

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 18 20 6 45 0 0 30 51 12
2020 Non-shift worker 6 16 14 25 34 2 2 23 62 390

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 8 23 6 6 2 10 62 13 40
2020 Non-shift worker 41 21 14 8 7 1 8 68 17 1231
2019 Shift worker 42 21 21 7 4 0 6 66 12 44
2019 Non-shift worker 35 18 15 12 13 0 6 57 27 1274
2018 Shift worker 32 16 23 14 6 4 6 52 22 38
2018 Non-shift worker 35 14 16 14 13 1 7 54 29 1345
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