2020 Public Service Employee Survey Results for Public Service Commission of Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 30 46 6 14 4 0 0 76 18 562

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 67 24 4 4 2 0 0 91 6 562
2017 Shift worker 67 33 0 0 0 0 0 100 0 14
2017 Non-shift worker 70 23 3 3 1 0 0 93 4 576
2014 Shift worker 68 21 11 0 0 0 0 89 0 18
2014 Non-shift worker 67 24 3 4 1 0 0 92 5 569

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 32 41 10 12 4 0 1 73 17 563
2019 Non-shift worker 51 33 5 7 4 0 0 84 11 661
2017 Shift worker 68 12 7 6 7 0 0 80 13 14
2017 Non-shift worker 43 34 7 10 6 0 0 77 17 577
2014 Shift worker 56 21 0 23 0 0 0 77 23 18
2014 Non-shift worker 32 30 8 17 14 0 0 61 31 569

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 36 39 11 9 4 0 1 76 13 562
2019 Non-shift worker 39 36 12 8 3 0 1 76 12 657
2018 Non-shift worker 30 45 10 9 5 1 2 76 14 564
2017 Shift worker 35 28 29 7 0 0 0 63 7 14
2017 Non-shift worker 35 38 14 8 4 0 0 73 13 577
2014 Shift worker 46 43 6 6 0 0 0 89 6 18
2014 Non-shift worker 34 39 11 10 5 0 1 74 15 569

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 43 36 10 6 4 0 0 80 10 559
2019 Non-shift worker 56 33 6 3 1 0 0 89 4 658
2017 Shift worker 43 50 7 0 0 0 0 93 0 14
2017 Non-shift worker 49 38 7 4 2 0 0 87 6 576
2014 Shift worker 60 40 0 0 0 0 0 100 0 18
2014 Non-shift worker 48 36 7 7 2 1 0 84 9 568

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 51 27 9 7 5 0 1 79 12 561
2019 Non-shift worker 56 27 8 5 3 0 0 84 8 661
2018 Non-shift worker 51 31 7 6 4 0 1 83 10 562
2017 Shift worker 35 43 22 0 0 0 0 78 0 14
2017 Non-shift worker 47 31 9 7 4 0 0 79 12 577
2014 Shift worker 57 16 18 0 5 0 4 76 6 18
2014 Non-shift worker 42 35 10 8 4 1 0 78 12 568

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 39 35 12 9 5 0 0 74 14 563
2019 Non-shift worker 38 41 10 8 3 0 0 79 11 660
2018 Non-shift worker 35 40 12 7 5 0 0 76 12 562
2017 Shift worker 30 48 7 8 7 0 0 77 16 14
2017 Non-shift worker 29 44 12 8 5 0 0 74 14 577
2014 Shift worker 51 26 6 11 6 0 0 77 17 18
2014 Non-shift worker 28 45 13 9 5 0 0 73 14 569

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 38 38 12 9 4 0 0 76 12 564
2019 Non-shift worker 37 37 12 10 3 0 1 74 14 663
2018 Non-shift worker 32 33 18 11 6 0 0 65 17 562
2017 Shift worker 21 57 7 8 7 0 0 78 16 14
2017 Non-shift worker 28 35 17 12 7 1 0 64 19 578
2014 Shift worker 44 33 17 0 0 6 0 82 0 18
2014 Non-shift worker 26 36 15 16 7 0 0 63 23 568

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 40 38 9 9 4 0 0 78 13 561
2019 Non-shift worker 39 39 11 8 4 0 0 78 11 663
2018 Non-shift worker 34 38 14 9 5 0 0 72 14 560
2017 Shift worker 22 56 14 7 0 0 0 78 7 14
2017 Non-shift worker 31 44 10 11 4 0 0 74 16 578

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 54 34 7 4 2 0 0 88 5 563
2019 Non-shift worker 47 40 7 3 2 1 0 88 5 660
2018 Non-shift worker 45 39 10 3 2 0 0 84 5 561
2017 Shift worker 40 38 22 0 0 0 0 78 0 14
2017 Non-shift worker 40 43 8 5 2 0 0 84 8 575
2014 Shift worker 67 27 0 0 6 0 0 94 6 18
2014 Non-shift worker 43 41 10 4 2 1 0 85 5 569

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 39 35 11 10 5 0 0 74 15 563
2019 Non-shift worker 38 37 12 9 3 0 0 76 12 662
2018 Non-shift worker 35 35 15 9 5 0 0 70 14 561
2017 Shift worker 35 42 15 0 7 0 0 78 7 14
2017 Non-shift worker 29 37 16 10 7 1 0 67 16 576

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 51 33 10 5 2 0 0 84 7 557
2019 Non-shift worker 50 34 9 5 1 0 0 85 6 660
2018 Non-shift worker 45 36 12 4 2 0 0 82 7 559
2017 Shift worker 41 44 7 7 0 0 0 85 7 14
2017 Non-shift worker 45 37 11 3 3 0 0 83 6 576
2014 Shift worker 73 21 0 0 0 0 6 100 0 18
2014 Non-shift worker 55 32 8 2 2 0 0 88 4 569

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 37 38 13 10 3 0 0 75 12 561
2019 Non-shift worker 36 39 12 9 3 0 0 75 12 658
2018 Non-shift worker 32 41 12 9 6 0 0 73 14 561
2017 Shift worker 35 12 37 0 16 0 0 48 16 14
2017 Non-shift worker 29 44 11 10 5 1 0 74 15 576
2014 Shift worker 36 52 6 0 6 0 0 89 6 18
2014 Non-shift worker 25 41 15 13 6 0 1 66 19 568

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 41 33 12 9 5 0 0 75 14 562
2019 Non-shift worker 40 36 12 8 3 0 0 77 11 660
2018 Non-shift worker 32 39 14 9 6 0 0 71 15 560
2017 Shift worker 62 7 23 0 7 0 0 69 7 14
2017 Non-shift worker 36 34 14 9 7 0 0 71 15 576
2014 Shift worker 55 33 0 6 6 0 0 89 11 18
2014 Non-shift worker 28 38 15 13 6 0 1 66 19 569

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 39 38 11 9 3 0 0 77 12 558
2019 Non-shift worker 38 43 11 6 2 0 0 81 8 658
2018 Non-shift worker 34 38 15 7 5 0 1 73 12 558
2017 Shift worker 35 42 15 0 7 0 0 78 7 14
2017 Non-shift worker 32 40 14 9 4 0 1 73 13 576
2014 Shift worker 50 33 11 6 0 0 0 83 6 18
2014 Non-shift worker 32 40 15 9 5 0 0 71 14 569

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 44 36 10 7 3 0 0 80 10 563
2019 Non-shift worker 43 39 10 6 2 0 0 82 8 663
2018 Non-shift worker 37 42 11 6 3 0 0 80 9 560
2017 Shift worker 52 40 0 0 7 0 0 93 7 14
2017 Non-shift worker 35 42 12 6 5 0 0 77 11 577
2014 Shift worker 45 38 6 0 6 6 0 88 6 18
2014 Non-shift worker 35 42 13 7 3 0 0 77 9 569

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 43 29 12 9 7 0 0 73 15 562
2019 Non-shift worker 48 30 13 4 4 0 0 79 8 658
2018 Non-shift worker 45 28 14 8 4 0 1 73 12 562
2017 Shift worker 44 35 14 7 0 0 0 79 7 14
2017 Non-shift worker 42 32 14 7 4 1 1 75 11 576
2014 Shift worker 69 31 0 0 0 0 0 100 0 18
2014 Non-shift worker 42 34 14 6 3 0 0 77 9 569

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 11 23 33 24 8 0 1 32 34 561
2019 Non-shift worker 7 17 38 23 12 1 2 36 25 658
2018 Non-shift worker 9 22 36 19 11 1 2 31 32 559
2017 Shift worker 0 8 52 17 15 0 8 35 9 13
2017 Non-shift worker 9 23 37 16 10 1 3 27 34 576
2014 Shift worker 28 5 27 17 9 6 9 30 39 18
2014 Non-shift worker 9 24 39 20 5 1 2 26 34 568

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 5 12 27 32 21 2 1 54 18 558
2019 Non-shift worker 6 15 25 28 21 3 2 52 21 656
2018 Non-shift worker 9 18 28 25 15 2 2 42 29 560
2017 Shift worker 0 0 15 40 31 0 13 83 0 13
2017 Non-shift worker 10 19 33 16 15 3 4 33 32 572
2014 Shift worker 16 11 30 23 5 6 9 33 32 18
2014 Non-shift worker 9 17 31 27 12 2 3 41 26 568

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 15 24 31 16 10 2 1 27 41 563
2019 Non-shift worker 12 24 30 18 12 2 2 32 37 659
2018 Non-shift worker 15 25 32 14 11 2 2 26 42 562
2017 Shift worker 0 7 31 17 16 5 24 47 9 13
2017 Non-shift worker 16 23 30 14 10 2 4 26 42 574
2014 Shift worker 21 12 22 17 15 0 13 37 37 18
2014 Non-shift worker 19 28 32 11 5 2 3 18 49 569

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 8 18 28 31 14 1 1 46 26 560
2019 Non-shift worker 5 11 31 31 20 1 1 52 17 656
2018 Non-shift worker 5 16 33 29 15 1 2 45 21 561
2017 Shift worker 0 0 28 8 39 8 17 63 0 13
2017 Non-shift worker 6 17 33 23 15 1 4 40 25 573
2014 Shift worker 16 0 38 17 15 0 13 37 19 18
2014 Non-shift worker 5 17 38 27 9 2 2 37 23 566

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 15 21 26 23 14 1 1 38 36 562
2019 Non-shift worker 8 13 27 26 21 3 2 49 22 653
2018 Non-shift worker 12 21 26 24 13 1 3 39 35 561
2017 Shift worker 7 7 26 23 21 8 7 52 18 14
2017 Non-shift worker 13 19 30 19 14 1 5 35 34 571
2014 Shift worker 22 17 22 5 20 6 9 29 45 18
2014 Non-shift worker 18 25 31 15 7 1 3 23 44 567

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 7 16 27 27 19 3 1 48 24 560
2019 Non-shift worker 9 22 25 22 15 5 3 40 33 654
2018 Non-shift worker 18 23 24 17 13 3 2 31 43 558
2017 Shift worker 0 23 37 0 24 17 0 28 28 13
2017 Non-shift worker 16 25 26 17 10 3 4 29 44 575
2014 Shift worker 22 12 31 11 11 0 13 26 38 18
2014 Non-shift worker 7 18 30 26 13 2 5 42 27 567

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 13 19 32 22 11 2 1 34 33 561
2019 Non-shift worker 10 18 31 24 12 3 2 38 29 660
2018 Non-shift worker 12 21 36 16 10 3 2 28 34 560
2017 Shift worker 7 9 39 17 10 18 0 33 19 12
2017 Non-shift worker 13 19 36 16 10 3 4 27 35 576
2014 Shift worker 11 17 21 11 15 11 13 35 37 18
2014 Non-shift worker 13 21 38 18 6 2 3 25 36 566

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 12 27 33 20 7 0 0 27 39 562
2019 Non-shift worker 15 28 30 17 8 1 1 25 44 659
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 29 35 14 7 3 6 5 73 12 563
2019 Non-shift worker 33 32 14 6 5 6 4 72 12 660
2018 Non-shift worker 24 33 15 11 5 6 6 66 17 561
2017 Shift worker 31 52 0 9 8 0 0 83 17 13
2017 Non-shift worker 28 31 16 9 7 5 5 65 17 575
2014 Shift worker 35 11 22 0 0 17 15 67 0 18
2014 Non-shift worker 27 31 17 10 8 4 3 62 19 569

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 57 27 6 6 4 1 0 85 10 563
2019 Non-shift worker 56 28 7 5 2 1 0 85 8 660
2018 Non-shift worker 50 30 7 8 4 1 0 81 12 561
2017 Shift worker 42 35 15 0 7 0 0 78 7 14
2017 Non-shift worker 48 31 8 8 5 1 0 79 13 578
2014 Shift worker 58 31 6 0 6 0 0 89 6 18
2014 Non-shift worker 45 29 10 9 6 1 0 75 15 569

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 60 31 5 4 1 0 0 91 4 563
2019 Non-shift worker 55 35 4 5 1 0 0 90 6 657
2018 Non-shift worker 52 36 4 5 2 0 0 89 7 561
2017 Shift worker 57 27 8 7 0 0 0 84 7 14
2017 Non-shift worker 44 41 7 6 2 0 0 85 8 578
2014 Shift worker 55 34 6 0 0 6 0 94 0 18
2014 Non-shift worker 41 42 9 5 3 0 0 83 8 569

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 51 36 6 5 1 1 0 88 6 561
2019 Non-shift worker 50 37 9 3 1 1 0 87 4 660
2018 Non-shift worker 45 37 9 5 3 1 0 83 8 561

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 55 24 8 3 4 3 2 83 8 563
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 60 25 8 5 1 0 1 86 6 564
2019 Non-shift worker 55 24 11 5 2 1 3 82 7 660

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 49 34 9 6 2 0 0 84 8 564
2019 Non-shift worker 45 33 9 7 4 0 1 80 11 657
2018 Non-shift worker 36 37 11 8 6 0 2 74 15 561
2017 Shift worker 33 37 22 7 0 0 0 70 7 14
2017 Non-shift worker 42 34 9 9 4 0 2 77 13 578
2014 Shift worker 39 27 28 0 0 0 5 70 0 18
2014 Non-shift worker 37 35 12 9 6 1 0 73 15 569

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 51 25 12 6 3 1 1 78 10 562

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 53 32 7 6 2 0 0 85 8 564
2019 Non-shift worker 52 31 8 5 2 1 1 84 7 656
2018 Non-shift worker 45 30 13 5 5 0 1 77 10 557
2017 Shift worker 62 22 16 0 0 0 0 84 0 14
2017 Non-shift worker 46 34 8 7 4 0 0 81 11 578
2014 Shift worker 56 32 12 0 0 0 0 88 0 18
2014 Non-shift worker 40 36 9 9 6 0 0 76 15 567

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 43 57 564

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 61 19 7 2 1 4 7 89 3 563

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 60 25 6 5 4 0 0 85 9 564
2019 Non-shift worker 56 28 7 5 3 0 0 85 8 663
2018 Non-shift worker 47 29 9 8 5 1 1 77 14 559
2017 Shift worker 62 24 7 7 0 0 0 86 7 14
2017 Non-shift worker 51 28 9 7 4 1 0 80 11 576
2014 Shift worker 56 27 17 0 0 0 0 83 0 18
2014 Non-shift worker 45 30 10 8 7 0 0 75 15 569
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 44 28 12 7 2 7 0 78 10 565
2019 Non-shift worker 38 35 12 5 3 7 0 78 9 657
2018 Non-shift worker 35 34 13 6 3 9 1 76 9 562
2017 Shift worker 43 34 0 0 7 16 0 91 9 14
2017 Non-shift worker 27 36 15 9 4 8 0 69 14 578
2014 Shift worker 41 38 11 0 0 10 0 87 0 18
2014 Non-shift worker 24 36 18 7 4 11 0 68 12 569

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 37 34 15 9 4 1 0 72 13 561
2019 Non-shift worker 34 37 15 7 4 2 0 73 11 657
2018 Non-shift worker 32 34 17 9 4 2 0 69 14 559
2017 Shift worker 43 19 17 0 7 15 0 72 9 14
2017 Non-shift worker 23 41 14 12 6 3 1 67 18 578
2014 Shift worker 35 59 0 0 6 0 0 94 6 18
2014 Non-shift worker 23 34 21 13 7 3 0 58 20 569

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 26 34 14 17 5 6 0 63 23 564
2019 Non-shift worker 24 37 16 11 5 7 0 66 17 655
2018 Non-shift worker 21 32 21 12 6 7 0 58 19 560
2017 Shift worker 29 35 21 0 7 7 0 69 8 14
2017 Non-shift worker 15 37 20 14 7 7 1 56 22 577
2014 Shift worker 41 43 11 0 0 6 0 88 0 18
2014 Non-shift worker 12 31 21 17 10 9 0 48 29 568

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 27 37 13 17 4 2 0 65 22 562
2019 Non-shift worker 22 37 18 12 7 4 0 62 20 655
2018 Non-shift worker 18 34 20 17 6 3 0 55 25 561
2017 Shift worker 15 54 24 0 7 0 0 69 7 14
2017 Non-shift worker 17 40 19 14 8 3 0 59 22 577
2014 Shift worker 40 38 6 6 0 10 0 87 6 18
2014 Non-shift worker 13 35 21 17 11 3 0 49 29 568

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 68 21 7 3 0 1 0 90 3 563
2019 Non-shift worker 66 24 6 2 0 2 0 92 2 658
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 33 47 11 7 1 1 0 80 9 565
2019 Non-shift worker 32 47 10 8 1 1 0 80 9 660
2018 Non-shift worker 33 42 13 8 2 2 0 76 11 558
2017 Shift worker 13 64 23 0 0 0 0 77 0 14
2017 Non-shift worker 27 43 15 9 3 2 0 72 13 577
2014 Shift worker 52 28 10 6 0 4 0 83 6 18
2014 Non-shift worker 26 41 16 11 4 2 0 68 15 569

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 19 43 19 13 5 1 0 63 18 565
2019 Non-shift worker 19 41 19 13 4 5 0 63 18 656

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 48 35 8 4 3 1 1 85 7 564
2019 Non-shift worker 40 35 9 8 4 3 1 78 12 658
2018 Non-shift worker 30 36 14 12 4 2 2 68 17 559
2017 Shift worker 36 36 14 7 0 7 0 77 8 14
2017 Non-shift worker 36 35 13 8 4 3 1 74 13 575
2014 Shift worker 63 22 4 5 0 0 6 90 6 18
2014 Non-shift worker 31 40 10 9 5 4 1 75 15 569

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 46 37 11 4 1 1 0 84 5 561
2019 Non-shift worker 38 40 15 3 2 1 0 79 6 660
2018 Non-shift worker 36 39 16 6 2 1 1 76 8 559

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 28 23 18 12 6 9 4 58 21 563
2019 Non-shift worker 21 24 20 12 8 12 4 53 23 661
2018 Non-shift worker 19 22 18 13 11 13 4 50 29 559
2017 Shift worker 28 30 21 13 0 7 0 63 14 14
2017 Non-shift worker 15 22 20 13 13 10 6 44 31 576
2014 Shift worker 25 17 12 11 5 10 19 60 24 18
2014 Non-shift worker 15 18 20 14 13 13 6 41 34 569

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 29 33 15 15 6 2 0 63 21 563
2019 Non-shift worker 25 37 15 14 7 3 0 64 21 656
2018 Non-shift worker 23 35 17 12 8 4 1 60 21 558
2017 Shift worker 36 27 23 7 0 7 0 67 8 14
2017 Non-shift worker 27 35 15 11 7 4 1 66 18 577
2014 Shift worker 56 27 6 6 0 6 0 88 6 18
2014 Non-shift worker 24 34 16 13 11 2 1 59 25 569

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 21 27 14 18 15 2 3 50 36 564
2019 Non-shift worker 20 24 15 19 16 3 3 47 37 661
2018 Non-shift worker 15 25 16 17 19 3 4 44 39 561
2017 Shift worker 22 25 22 0 8 15 7 61 11 14
2017 Non-shift worker 15 22 14 18 24 3 4 40 45 577
2014 Shift worker 35 21 11 17 0 0 15 67 20 18
2014 Non-shift worker 11 19 17 19 28 4 3 32 50 569

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 54 19 12 6 4 1 4 77 11 563
2019 Non-shift worker 53 22 12 5 3 0 5 79 8 659

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 49 24 13 7 3 1 3 76 10 557
2019 Non-shift worker 52 21 14 5 3 1 3 76 9 658

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 76 8 5 2 3 2 3 89 6 561
2019 Non-shift worker 78 7 4 2 2 3 4 92 4 657

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 75 9 5 1 1 1 7 92 2 563
2019 Non-shift worker 77 7 3 0 2 1 11 94 2 657

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 26 44 16 10 2 2 0 72 12 564
2019 Non-shift worker 24 44 17 8 1 4 0 72 10 661
2018 Non-shift worker 25 38 20 8 4 5 0 67 12 559
2017 Shift worker 28 20 45 0 0 7 0 52 0 14
2017 Non-shift worker 23 41 18 9 6 3 1 66 15 578

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 44 36 9 7 3 1 0 81 10 562
2019 Non-shift worker 47 36 10 4 2 1 0 84 6 653
2018 Non-shift worker 47 38 7 5 2 1 0 86 6 559
2017 Shift worker 43 27 15 8 7 0 0 69 16 14
2017 Non-shift worker 43 41 8 3 2 3 0 87 4 576
2014 Shift worker 49 40 5 6 0 0 0 89 6 18
2014 Non-shift worker 41 36 11 6 2 4 0 81 8 569

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 50 35 8 4 1 1 0 87 5 563
2019 Non-shift worker 56 32 7 2 0 2 0 91 2 659
2018 Non-shift worker 48 35 10 2 2 2 0 86 4 559
2017 Shift worker 35 34 23 0 0 7 0 75 0 14
2017 Non-shift worker 44 36 10 3 3 3 1 83 7 578
2014 Shift worker 45 38 5 6 0 6 0 88 6 18
2014 Non-shift worker 42 36 11 3 3 6 0 82 6 569

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 46 36 10 4 2 2 0 84 6 564

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 49 29 8 7 3 1 2 81 11 565

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 59 31 8 2 1 0 0 89 3 564
2019 Non-shift worker 63 28 5 2 1 0 0 91 4 658
2018 Non-shift worker 54 33 7 4 2 0 0 87 6 559
2017 Shift worker 43 50 0 7 0 0 0 93 7 14
2017 Non-shift worker 47 39 8 3 2 0 0 86 6 576
2014 Shift worker 61 22 17 0 0 0 0 83 0 18
2014 Non-shift worker 47 36 10 4 3 0 0 83 6 568

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 45 31 14 7 2 0 0 77 9 561
2019 Non-shift worker 51 30 10 5 2 1 0 82 7 659
2018 Non-shift worker 42 31 15 7 4 1 0 75 10 557
2017 Shift worker 51 34 8 0 7 0 0 84 7 14
2017 Non-shift worker 35 35 15 9 6 1 0 71 15 575
2014 Shift worker 51 44 6 0 0 0 0 94 0 18
2014 Non-shift worker 29 37 18 8 7 1 0 66 16 569

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 45 33 12 8 2 0 0 78 10 555
2019 Non-shift worker 47 33 11 6 3 0 0 80 8 659
2018 Non-shift worker 38 37 13 8 3 1 0 76 11 557
2017 Shift worker 43 42 8 0 7 0 0 84 7 14
2017 Non-shift worker 34 37 15 8 5 0 0 71 14 577
2014 Shift worker 45 49 0 6 0 0 0 94 6 18
2014 Non-shift worker 29 41 15 9 6 0 0 70 15 568

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 38 27 14 12 6 2 0 67 18 564
2019 Non-shift worker 40 22 14 12 8 4 1 65 21 661
2018 Non-shift worker 32 24 18 12 9 4 1 59 22 561
2017 Shift worker 50 13 22 0 7 0 7 68 8 14
2017 Non-shift worker 29 23 19 12 12 5 1 55 25 577
2014 Shift worker 62 10 17 12 0 0 0 71 12 18
2014 Non-shift worker 27 24 17 14 14 4 1 54 29 568
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Non-shift worker 38 32 30 565
2019 Non-shift worker 41 26 33 661
2018 Non-shift worker 40 27 33 564
2017 Shift worker 15 49 36 14
2017 Non-shift worker 39 25 36 578
2014 Shift worker 35 59 6 18
2014 Non-shift worker 42 30 29 569

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Non-shift worker 13 25 54 2 2 5 219
2019 Non-shift worker 9 20 48 2 11 9 265
2018 Non-shift worker 10 23 52 2 8 4 222
2017 Non-shift worker 15 15 57 3 5 5 225
2014 Non-shift worker 13 12 64 5 9999 6 240
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 10 90 565
2019 Non-shift worker 9 91 662
2018 Non-shift worker 14 86 563

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 40 60 52
2019 Non-shift worker 45 55 60
2018 Non-shift worker 50 50 81

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 65 35 52
2019 Non-shift worker 65 35 60
2018 Non-shift worker 50 50 81

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 11 89 52
2018 Non-shift worker 8 92 81

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 52
2019 Non-shift worker 0 100 60
2018 Non-shift worker 0 100 81

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 52
2018 Non-shift worker 10 90 81

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 21 79 52
2019 Non-shift worker 32 68 59
2018 Non-shift worker 18 82 82

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 38 62 52
2019 Non-shift worker 43 57 59
2018 Non-shift worker 39 61 82

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 50 50 52
2019 Non-shift worker 46 54 59
2018 Non-shift worker 50 50 82

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 44 56 52
2019 Non-shift worker 40 60 59
2018 Non-shift worker 40 60 82

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 27 73 52
2019 Non-shift worker 27 73 59
2018 Non-shift worker 32 68 82

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 62 38 52
2019 Non-shift worker 52 48 59
2018 Non-shift worker 57 43 82

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 32 68 52
2019 Non-shift worker 28 72 59
2018 Non-shift worker 23 77 82

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 59
2018 Non-shift worker 0 100 82

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 52

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 15 85 52
2019 Non-shift worker 11 89 59
2018 Non-shift worker 9 91 82

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 40 60 52
2019 Non-shift worker 41 59 59
2018 Non-shift worker 37 63 82

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 11 89 52
2019 Non-shift worker 17 83 59

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 11 89 52
2019 Non-shift worker 21 79 59
2018 Non-shift worker 19 81 82

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 69 31 52
2019 Non-shift worker 40 60 59
2018 Non-shift worker 55 45 82

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 32 68 52
2019 Non-shift worker 28 72 59
2018 Non-shift worker 31 69 82

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 11 89 52
2019 Non-shift worker 16 84 59
2018 Non-shift worker 11 89 82

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 11 89 59

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 10 90 52

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 6 94 82

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 13 87 52
2019 Non-shift worker 23 77 59
2018 Non-shift worker 14 86 82

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 13 87 52
2019 Non-shift worker 19 81 59
2018 Non-shift worker 11 89 82

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 17 83 52
2019 Non-shift worker 22 78 59
2018 Non-shift worker 21 79 82

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 14 86 77

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 23 77 77

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 10 90 77

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 9 91 77

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 19 81 77

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 12 88 77

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 8 92 77

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 7 93 77

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 16 84 77

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 27 73 77

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 33 67 77

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 45 55 77

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 6 94 77

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 18 82 77

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 21 15 14 4 3 34 9 63 13 562
2019 Non-shift worker 18 14 15 6 4 34 9 55 18 660
2018 Non-shift worker 15 17 18 6 5 34 5 52 18 556
2017 Shift worker 21 26 15 8 7 22 0 60 20 14
2017 Non-shift worker 14 19 14 6 5 34 7 56 19 577
2014 Shift worker 20 29 0 0 0 21 30 100 0 18
2014 Non-shift worker 16 13 19 6 4 33 9 50 18 569

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 42 32 13 4 2 7 0 80 6 562
2019 Non-shift worker 39 33 12 5 2 8 1 80 7 662
2018 Non-shift worker 34 31 14 6 2 12 1 74 10 557
2017 Shift worker 28 35 7 8 7 15 0 74 18 14
2017 Non-shift worker 28 32 16 6 2 13 2 71 10 577
2014 Shift worker 32 27 0 0 0 31 10 100 0 18
2014 Non-shift worker 24 30 19 6 3 17 2 66 11 569
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 8 92 563
2019 Non-shift worker 8 92 661
2018 Non-shift worker 6 94 561

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 35 65 42
2019 Non-shift worker 26 74 51
2018 Non-shift worker 41 59 34

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 82 18 42
2019 Non-shift worker 77 23 51
2018 Non-shift worker 76 24 34

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 34

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 42
2019 Non-shift worker 0 100 51
2018 Non-shift worker 0 100 34

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 8 92 51

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 31 69 42
2019 Non-shift worker 19 81 50
2018 Non-shift worker 20 80 34

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 13 87 42
2019 Non-shift worker 19 81 50
2018 Non-shift worker 22 78 34

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 17 83 42
2019 Non-shift worker 11 89 50

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 15 85 42
2019 Non-shift worker 20 80 50
2018 Non-shift worker 23 77 34

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 18 82 42
2019 Non-shift worker 17 83 50
2018 Non-shift worker 24 76 34

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 42
2019 Non-shift worker 0 100 50
2018 Non-shift worker 0 100 34

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 42
2019 Non-shift worker 0 100 50

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 13 87 42
2019 Non-shift worker 11 89 50
2018 Non-shift worker 17 83 34

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 42
2019 Non-shift worker 0 100 50
2018 Non-shift worker 0 100 34

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 16 84 42
2019 Non-shift worker 23 77 50
2018 Non-shift worker 17 83 34

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 50
2018 Non-shift worker 0 100 34

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 23 77 42
2019 Non-shift worker 35 65 50
2018 Non-shift worker 19 81 34

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 32 68 42
2019 Non-shift worker 23 77 50
2018 Non-shift worker 36 64 34

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 13 87 42
2019 Non-shift worker 12 88 50
2018 Non-shift worker 16 84 34

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 34

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 12 88 50

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 50

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 18 82 42
2018 Non-shift worker 26 74 34

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 9 91 50

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 47 53 42
2019 Non-shift worker 47 53 50
2018 Non-shift worker 42 58 34

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 18 82 32

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 14 86 32

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 25 75 32

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 48 52 32

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 32

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 52 48 32

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 17 83 32

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 21 15 14 3 3 36 8 66 10 561
2019 Non-shift worker 20 13 14 3 2 38 9 63 10 663
2018 Non-shift worker 18 13 21 2 3 39 5 54 9 560
2017 Shift worker 20 30 20 0 7 15 7 65 9 14
2017 Non-shift worker 14 17 15 3 3 40 9 60 10 577
2014 Shift worker 26 17 5 0 0 42 10 89 0 18
2014 Non-shift worker 15 13 15 2 2 43 11 59 8 569

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 43 32 12 3 2 8 1 82 5 564
2019 Non-shift worker 42 31 13 2 2 9 1 81 5 663
2018 Non-shift worker 34 33 13 3 3 14 1 78 6 560
2017 Shift worker 20 53 11 0 7 0 7 80 8 14
2017 Non-shift worker 31 33 15 3 2 14 2 76 6 575
2014 Shift worker 36 31 12 0 0 21 0 85 0 18
2014 Non-shift worker 26 31 15 2 2 22 2 75 6 568

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 5 0 39 5 32 12 6 6 46 13
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 31 18 20 13 15 0 3 52 28 564

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 30 30 20 10 8 1 1 61 18 562
2019 Non-shift worker 23 26 24 11 15 0 1 50 26 660
2018 Non-shift worker 20 21 26 15 16 1 2 42 31 562
2017 Shift worker 22 15 0 50 6 0 7 40 60 14
2017 Non-shift worker 16 24 21 15 20 0 3 41 36 574

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 22 30 21 15 11 0 0 53 26 564
2019 Non-shift worker 29 28 23 12 7 0 0 57 19 662
2018 Non-shift worker 20 28 25 16 10 0 1 49 26 562
2017 Shift worker 21 15 50 14 0 0 0 36 14 14
2017 Non-shift worker 18 26 27 16 11 0 2 45 27 577

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 28 29 21 13 9 0 0 57 22 560
2019 Non-shift worker 35 32 19 8 5 0 0 67 13 656
2018 Non-shift worker 27 29 21 12 10 0 2 57 22 561
2017 Shift worker 21 23 42 7 0 0 7 47 7 14
2017 Non-shift worker 25 26 25 11 8 1 3 54 20 576

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 27 25 20 15 12 1 1 53 27 560
2019 Non-shift worker 32 27 19 13 7 1 1 60 21 656
2018 Non-shift worker 24 21 23 16 13 1 2 47 30 562
2017 Shift worker 35 8 35 7 15 0 0 44 21 14
2017 Non-shift worker 22 23 24 16 12 0 3 46 28 575

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 46 22 13 7 7 1 5 71 15 561
2019 Non-shift worker 59 20 8 5 3 0 5 84 7 657
2018 Non-shift worker 51 19 12 5 4 0 8 76 10 560
2017 Shift worker 66 0 22 0 0 0 12 75 0 14
2017 Non-shift worker 46 24 10 5 4 0 11 79 10 577

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 34 25 17 13 10 0 0 59 23 564
2019 Non-shift worker 43 24 17 9 6 1 1 68 15 661
2018 Non-shift worker 37 27 16 9 9 0 1 64 19 561
2017 Shift worker 32 40 28 0 0 0 0 72 0 13
2017 Non-shift worker 30 29 23 10 6 0 2 60 17 575

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 35 21 16 13 9 0 6 59 24 565

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 33 31 19 10 4 1 1 65 15 564
2019 Non-shift worker 31 37 21 7 3 0 1 69 10 662
2018 Non-shift worker 25 32 24 11 5 1 2 59 17 559
2017 Shift worker 39 25 15 0 0 8 13 81 0 13
2017 Non-shift worker 25 29 23 12 6 2 2 57 19 576

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 26 29 20 15 8 0 1 56 23 565
2019 Non-shift worker 31 35 22 7 4 0 1 67 11 659
2018 Non-shift worker 23 32 23 13 6 1 2 57 19 558
2017 Shift worker 39 17 23 0 0 8 13 71 0 13
2017 Non-shift worker 21 30 25 14 8 1 2 52 22 576

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 32 29 17 15 6 0 1 62 21 562
2019 Non-shift worker 31 31 21 11 5 1 1 63 16 660
2018 Non-shift worker 28 30 21 14 6 0 1 59 20 560
2017 Shift worker 39 17 7 24 0 0 13 64 27 13
2017 Non-shift worker 25 30 22 14 7 1 2 56 22 578

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 47 28 13 7 4 0 0 75 12 560
2019 Non-shift worker 47 26 14 8 4 1 1 74 12 661

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 32 26 24 11 6 1 0 59 17 561

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 33 30 19 12 5 0 1 63 17 560
2019 Non-shift worker 39 33 16 7 5 1 1 73 11 656
2018 Non-shift worker 33 28 19 12 6 0 1 63 18 560
2017 Shift worker 24 33 15 14 0 0 13 66 16 13
2017 Non-shift worker 31 31 20 9 6 0 2 64 15 576

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 46 26 14 7 4 1 2 73 12 559
2019 Non-shift worker 58 20 11 4 4 1 1 80 9 662
2018 Non-shift worker 55 20 12 6 5 0 3 77 11 555
2017 Shift worker 59 5 30 6 0 0 0 64 6 14
2017 Non-shift worker 51 22 13 6 5 0 2 75 12 578

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 24 33 24 10 9 0 1 57 19 562

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 65 16 8 3 1 1 6 87 4 558
2019 Non-shift worker 74 11 4 1 2 1 7 92 3 662
2018 Non-shift worker 71 13 4 2 3 1 7 91 5 555

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 77 9 4 3 2 1 4 91 5 561
2019 Non-shift worker 76 9 4 4 3 1 3 89 6 662
2018 Non-shift worker 67 13 8 3 4 1 5 85 7 560
2017 Shift worker 74 19 7 0 0 0 0 93 0 14
2017 Non-shift worker 69 14 4 4 4 1 4 87 8 577

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 67 19 9 3 1 0 2 87 4 559
2019 Non-shift worker 63 21 8 3 3 0 2 86 6 658
2018 Non-shift worker 57 25 9 4 3 0 2 84 6 560
2017 Shift worker 63 14 23 0 0 0 0 77 0 14
2017 Non-shift worker 54 26 9 5 3 0 3 83 8 575

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 68 15 6 5 4 0 2 85 9 558
2019 Non-shift worker 64 18 7 4 3 0 2 84 8 658
2018 Non-shift worker 57 18 11 7 5 0 2 77 12 560
2017 Shift worker 56 29 7 7 0 0 0 85 7 14
2017 Non-shift worker 59 18 10 5 5 0 3 79 10 576

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 61 11 6 2 0 0 20 89 3 565
2019 Non-shift worker 58 11 4 2 1 0 24 91 4 653
2018 Non-shift worker 53 11 6 2 2 0 25 86 5 559
2017 Shift worker 57 0 8 0 0 0 35 87 0 14
2017 Non-shift worker 51 11 6 3 1 0 28 86 5 577

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 75 15 4 1 1 0 4 94 2 564
2019 Non-shift worker 72 15 6 2 0 0 5 92 2 657
2018 Non-shift worker 65 18 6 2 1 0 8 90 3 561
2017 Shift worker 58 29 0 0 0 0 13 100 0 14
2017 Non-shift worker 69 16 6 2 0 0 7 92 2 574

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 72 14 7 3 1 1 2 89 4 560
2019 Non-shift worker 79 9 4 1 2 1 4 93 3 660
2018 Non-shift worker 74 12 5 2 2 1 5 91 4 560
2017 Shift worker 28 29 23 0 7 0 12 65 8 14
2017 Non-shift worker 71 12 5 3 3 1 6 88 6 577

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 44 28 16 5 5 1 1 73 10 564
2019 Non-shift worker 52 25 15 4 2 0 1 78 7 660
2018 Non-shift worker 44 30 16 4 3 0 3 77 7 560
2017 Shift worker 37 19 23 15 0 0 7 60 16 14
2017 Non-shift worker 44 31 15 4 3 0 3 77 8 576

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 26 42 22 8 3 0 0 68 10 563

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 15 31 35 14 5 0 0 46 19 563
2019 Non-shift worker 21 35 32 10 2 0 0 56 12 663
2018 Non-shift worker 16 34 33 12 4 0 0 50 16 562
2017 Shift worker 16 26 52 7 0 0 0 41 7 14
2017 Non-shift worker 10 32 39 15 4 0 0 42 19 577

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 11 18 34 24 12 0 0 37 29 562
2019 Non-shift worker 6 16 39 22 16 0 0 38 22 661
2018 Non-shift worker 9 18 37 25 10 0 1 36 27 557
2017 Shift worker 0 14 36 22 28 0 0 50 14 14
2017 Non-shift worker 7 19 40 24 9 0 1 33 26 575

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 49 38 7 3 1 0 0 88 4 563
2019 Non-shift worker 41 44 8 4 1 2 0 87 5 663
2018 Non-shift worker 35 44 11 5 2 2 0 81 7 557
2017 Shift worker 21 19 44 8 7 0 0 40 16 14
2017 Non-shift worker 24 45 15 8 4 5 0 72 12 578

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 39 35 12 8 4 2 0 75 12 564

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 46 30 7 9 6 1 1 77 16 564

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 54 29 9 5 2 1 1 84 7 563

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 40 34 14 9 3 1 0 74 12 564
2019 Non-shift worker 33 42 13 7 3 2 0 77 10 660
2018 Non-shift worker 30 40 13 12 3 2 0 71 15 559
2017 Shift worker 7 56 21 8 7 0 0 63 16 14
2017 Non-shift worker 19 42 17 13 6 3 0 63 20 577

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 44 40 7 7 1 0 0 85 9 563

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 41 35 10 10 4 0 0 76 14 558

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 39 39 14 6 1 1 2 79 7 562

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 49 36 9 3 1 1 1 87 4 564

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 82 15 1 1 0 1 0 98 1 565

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 62 29 4 3 1 1 0 92 3 562

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 56 25 7 6 4 1 1 82 10 563

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 58 27 7 5 1 1 1 86 6 564

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 23 48 14 9 3 0 3 73 12 165
2019 Non-shift worker 22 49 14 9 1 2 2 75 11 177

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 100 0 165

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 22 26 19 22 9 1 1 49 32 165
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 11 89 558

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 20 80 561
2019 Non-shift worker 19 81 661
2017 Non-shift worker 22 78 577
2014 Non-shift worker 22 78 569

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 59 41 114

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 85 15 115
2019 Non-shift worker 90 10 128
2017 Non-shift worker 84 16 125
2014 Non-shift worker 86 14 128

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 52 30 15 4 0 0 0 82 4 100
2019 Non-shift worker 51 34 3 7 6 0 0 85 12 116
2017 Non-shift worker 45 40 5 4 6 1 0 85 10 105
2014 Non-shift worker 46 33 6 8 5 1 1 81 13 110

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 56 29 6 5 2 1 1 87 7 564
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 33 50 16 1 60 40 565

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 36 64 193

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 17 22 16 20 18 0 7 42 41 193

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 9 20 13 22 32 0 4 30 56 192

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 35 19 17 12 7 1 9 60 21 562
2019 Non-shift worker 33 16 16 12 14 1 8 54 29 655
2018 Non-shift worker 32 16 15 12 16 1 8 52 31 562
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