2020 Public Service Employee Survey Results for Department of Justice by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 53 6 14 4 0 0 77 17 232
2020 Does not provide services to public 29 50 4 15 2 0 0 79 17 2723

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 66 24 4 3 2 0 0 91 5 232
2020 Does not provide services to public 76 18 3 2 1 1 0 95 3 2710
2017 Provides services to public 64 27 3 3 2 0 0 92 5 331
2017 Does not provide services to public 69 22 4 3 1 0 1 92 4 2821
2014 Provides services to public 60 26 5 6 1 0 1 87 7 289
2014 Does not provide services to public 67 23 4 3 2 0 1 91 5 2770

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 47 12 14 3 0 0 71 17 231
2020 Does not provide services to public 31 42 9 14 4 0 0 73 18 2717
2019 Provides services to public 39 43 5 7 6 0 0 82 13 238
2019 Does not provide services to public 43 37 6 9 4 0 0 80 14 2350
2017 Provides services to public 36 34 9 12 8 1 0 70 21 332
2017 Does not provide services to public 43 37 6 10 4 0 0 80 14 2828
2014 Provides services to public 34 34 9 16 8 0 0 67 24 289
2014 Does not provide services to public 43 36 7 9 6 0 0 78 15 2770

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 40 11 7 2 0 0 80 9 231
2020 Does not provide services to public 40 41 9 8 2 0 0 81 10 2698
2019 Provides services to public 27 48 12 8 4 0 0 76 12 235
2019 Does not provide services to public 32 44 10 11 3 0 0 76 14 2336
2018 Provides services to public 25 47 15 8 5 0 0 73 13 216
2018 Does not provide services to public 28 48 8 12 4 0 0 76 15 2346
2017 Provides services to public 27 43 10 14 5 0 0 71 19 332
2017 Does not provide services to public 30 43 10 12 4 0 0 74 16 2828
2014 Provides services to public 23 47 12 11 7 0 1 70 17 290
2014 Does not provide services to public 27 41 12 13 6 0 0 69 20 2770

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 40 11 6 5 0 0 78 11 226
2020 Does not provide services to public 43 36 9 10 2 0 0 79 11 2695
2019 Provides services to public 32 45 10 9 4 0 0 77 13 235
2019 Does not provide services to public 41 39 9 6 3 0 0 81 9 2326
2017 Provides services to public 42 37 10 8 2 1 0 80 10 331
2017 Does not provide services to public 46 38 7 6 2 0 0 85 8 2817
2014 Provides services to public 36 39 11 9 3 1 0 76 12 290
2014 Does not provide services to public 39 39 11 8 3 0 1 78 11 2770

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 35 13 11 5 0 1 71 17 229
2020 Does not provide services to public 37 35 11 12 5 0 0 72 17 2710
2019 Provides services to public 34 38 11 9 8 0 0 72 17 238
2019 Does not provide services to public 37 35 10 11 7 0 0 72 18 2346
2018 Provides services to public 40 35 12 6 8 0 0 74 14 215
2018 Does not provide services to public 37 37 10 11 5 0 0 74 16 2339
2017 Provides services to public 34 34 10 12 8 1 1 70 20 331
2017 Does not provide services to public 38 35 10 10 7 0 0 74 17 2823
2014 Provides services to public 33 32 11 12 10 0 1 66 22 290
2014 Does not provide services to public 33 37 11 11 7 0 1 70 18 2770

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 39 13 5 2 0 0 81 6 232
2020 Does not provide services to public 40 41 9 7 2 0 0 81 9 2718
2019 Provides services to public 37 44 13 4 2 0 0 82 5 238
2019 Does not provide services to public 36 43 10 7 4 0 0 79 10 2346
2018 Provides services to public 37 42 12 5 3 0 0 80 8 214
2018 Does not provide services to public 33 46 10 7 3 0 0 79 11 2319
2017 Provides services to public 34 44 10 7 4 0 1 79 11 330
2017 Does not provide services to public 34 45 9 7 4 0 0 79 11 2824
2014 Provides services to public 36 38 15 7 3 0 0 74 11 289
2014 Does not provide services to public 28 48 11 9 5 0 0 76 14 2770

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 43 15 8 6 0 0 71 14 227
2020 Does not provide services to public 34 39 11 11 5 0 0 73 16 2716
2019 Provides services to public 28 38 11 14 9 0 0 65 24 238
2019 Does not provide services to public 27 39 13 13 9 0 0 66 22 2344
2018 Provides services to public 23 36 16 14 11 0 0 59 25 216
2018 Does not provide services to public 26 34 14 16 10 0 0 60 26 2343
2017 Provides services to public 21 35 12 17 15 0 0 56 32 331
2017 Does not provide services to public 25 37 13 14 11 0 0 62 25 2821
2014 Provides services to public 20 31 17 19 13 0 0 51 32 289
2014 Does not provide services to public 20 37 15 16 12 0 0 57 28 2767

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 43 12 6 3 0 0 79 9 228
2020 Does not provide services to public 36 43 11 8 2 0 0 80 10 2709
2019 Provides services to public 29 43 14 10 3 0 0 73 13 236
2019 Does not provide services to public 30 44 12 10 3 0 0 75 14 2334
2018 Provides services to public 35 37 17 6 4 1 0 73 10 215
2018 Does not provide services to public 30 44 13 10 3 0 0 73 13 2344
2017 Provides services to public 31 43 10 10 4 0 0 75 15 331
2017 Does not provide services to public 28 46 13 10 4 0 0 74 14 2824

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 39 7 4 2 0 1 86 7 227
2020 Does not provide services to public 48 39 8 4 1 0 0 87 5 2703
2019 Provides services to public 39 42 11 5 2 0 0 82 7 238
2019 Does not provide services to public 39 42 11 5 2 0 0 81 7 2338
2018 Provides services to public 41 39 11 7 2 0 0 80 9 215
2018 Does not provide services to public 40 43 10 6 2 0 0 82 8 2344
2017 Provides services to public 37 41 10 7 5 1 0 79 11 328
2017 Does not provide services to public 37 41 11 6 3 1 0 79 10 2823
2014 Provides services to public 33 41 14 7 4 1 0 75 11 290
2014 Does not provide services to public 32 42 14 8 4 1 0 74 12 2768

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 39 16 5 5 0 0 74 10 229
2020 Does not provide services to public 38 37 11 9 4 0 0 75 14 2706
2019 Provides services to public 30 34 15 14 7 0 0 64 21 237
2019 Does not provide services to public 31 38 12 11 8 0 0 69 19 2339
2018 Provides services to public 27 39 14 8 11 1 0 67 19 214
2018 Does not provide services to public 29 38 12 13 8 0 0 67 21 2341
2017 Provides services to public 26 37 10 14 13 1 0 63 27 329
2017 Does not provide services to public 27 39 13 12 10 0 0 66 22 2820

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 31 9 2 1 0 0 87 4 226
2020 Does not provide services to public 55 34 8 2 1 0 0 89 3 2701
2019 Provides services to public 56 33 9 2 1 0 0 89 3 236
2019 Does not provide services to public 51 36 9 3 2 0 0 87 4 2332
2018 Provides services to public 56 35 7 1 1 0 0 91 2 212
2018 Does not provide services to public 49 38 8 3 2 0 0 87 5 2322
2017 Provides services to public 52 35 8 3 1 1 0 88 4 329
2017 Does not provide services to public 52 36 7 3 1 0 0 88 5 2817
2014 Provides services to public 63 29 6 1 1 0 0 92 2 290
2014 Does not provide services to public 56 33 8 2 1 0 0 89 3 2771

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 39 15 10 7 0 0 68 17 226
2020 Does not provide services to public 31 39 14 11 4 0 0 71 16 2701
2019 Provides services to public 30 37 16 11 7 0 0 67 17 234
2019 Does not provide services to public 26 37 16 15 7 0 0 63 22 2334
2018 Provides services to public 22 41 18 12 8 0 0 63 20 213
2018 Does not provide services to public 24 38 15 15 8 0 0 62 23 2333
2017 Provides services to public 26 42 12 12 8 1 0 67 21 330
2017 Does not provide services to public 25 40 13 14 8 0 0 65 22 2812
2014 Provides services to public 18 38 16 17 10 0 1 57 27 289
2014 Does not provide services to public 16 40 13 18 12 0 0 56 31 2771

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 37 11 11 4 0 0 74 15 229
2020 Does not provide services to public 37 37 14 8 3 0 0 75 11 2710
2019 Provides services to public 31 37 14 10 7 0 0 68 17 236
2019 Does not provide services to public 31 35 16 10 6 0 0 67 17 2344
2018 Provides services to public 32 39 10 13 6 0 0 71 19 213
2018 Does not provide services to public 30 37 15 11 7 0 0 67 18 2329
2017 Provides services to public 30 37 15 10 7 1 0 68 17 328
2017 Does not provide services to public 30 36 16 11 6 0 0 67 17 2814
2014 Provides services to public 25 36 19 11 9 0 0 62 20 289
2014 Does not provide services to public 23 38 16 14 9 0 0 61 23 2772

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 44 10 9 3 0 0 79 12 231
2020 Does not provide services to public 34 43 10 9 4 0 0 77 12 2712
2019 Provides services to public 29 39 18 11 3 0 0 68 14 234
2019 Does not provide services to public 30 42 13 10 5 0 0 72 15 2315
2018 Provides services to public 29 35 12 12 11 0 1 64 24 212
2018 Does not provide services to public 27 38 14 13 7 0 0 66 20 2336
2017 Provides services to public 28 37 13 12 9 1 0 66 22 330
2017 Does not provide services to public 29 39 14 12 6 0 0 68 18 2814
2014 Provides services to public 25 36 18 15 8 0 0 60 22 289
2014 Does not provide services to public 24 39 15 13 8 0 0 64 21 2770

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 38 10 4 2 0 0 85 6 230
2020 Does not provide services to public 45 39 8 5 2 0 0 85 7 2716
2019 Provides services to public 42 42 11 5 1 0 0 84 6 236
2019 Does not provide services to public 42 41 8 6 3 0 0 83 8 2351
2018 Provides services to public 38 42 12 6 2 0 0 80 8 214
2018 Does not provide services to public 38 41 11 6 3 0 0 80 9 2340
2017 Provides services to public 37 41 12 7 2 0 0 79 9 330
2017 Does not provide services to public 39 41 10 7 3 0 0 80 10 2809
2014 Provides services to public 42 37 12 5 4 0 0 79 9 290
2014 Does not provide services to public 35 43 11 7 3 0 0 78 10 2767

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 29 20 13 10 0 0 56 23 231
2020 Does not provide services to public 22 33 21 14 10 0 0 55 24 2700
2019 Provides services to public 32 25 17 13 13 0 0 58 25 238
2019 Does not provide services to public 26 32 21 11 8 0 0 59 19 2336
2018 Provides services to public 31 27 17 13 12 0 0 58 26 217
2018 Does not provide services to public 25 32 22 12 8 0 0 57 21 2345
2017 Provides services to public 28 31 18 11 10 0 0 60 22 331
2017 Does not provide services to public 26 37 20 11 6 0 1 63 17 2827
2014 Provides services to public 26 30 25 10 9 0 1 56 18 289
2014 Does not provide services to public 24 36 22 10 7 0 0 60 18 2771

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 20 38 26 9 0 1 36 25 230
2020 Does not provide services to public 6 21 39 22 10 1 1 32 28 2712
2019 Provides services to public 7 22 36 20 12 1 2 32 30 237
2019 Does not provide services to public 7 23 39 21 8 1 1 29 31 2356
2018 Provides services to public 8 23 37 20 10 0 1 31 32 214
2018 Does not provide services to public 8 22 41 20 8 1 1 29 30 2343
2017 Provides services to public 11 22 37 18 8 1 4 27 34 326
2017 Does not provide services to public 8 22 39 19 8 2 3 28 31 2814
2014 Provides services to public 7 26 35 21 7 1 3 29 34 290
2014 Does not provide services to public 9 26 38 18 6 1 2 25 35 2765

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 3 11 24 38 18 3 3 59 16 229
2020 Does not provide services to public 3 9 24 39 22 2 2 63 12 2707
2019 Provides services to public 7 17 21 33 16 5 2 53 25 234
2019 Does not provide services to public 6 13 28 33 17 3 2 52 19 2339
2018 Provides services to public 10 12 30 27 16 3 2 45 24 215
2018 Does not provide services to public 7 15 29 30 16 2 1 47 23 2334
2017 Provides services to public 12 16 22 26 15 4 5 45 31 324
2017 Does not provide services to public 7 15 28 27 16 4 4 46 23 2811
2014 Provides services to public 7 18 33 23 12 2 4 38 27 289
2014 Does not provide services to public 9 18 31 25 12 2 3 39 28 2763

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 24 34 24 7 1 2 31 34 231
2020 Does not provide services to public 9 21 34 23 10 2 2 34 31 2707
2019 Provides services to public 16 21 31 18 9 1 3 28 39 237
2019 Does not provide services to public 14 23 32 19 8 2 2 28 39 2346
2018 Provides services to public 11 22 34 19 11 2 1 31 34 215
2018 Does not provide services to public 14 23 34 16 9 2 2 26 39 2337
2017 Provides services to public 19 18 33 13 10 2 4 25 40 330
2017 Does not provide services to public 16 22 32 18 8 2 3 27 39 2811
2014 Provides services to public 19 30 27 12 7 2 3 20 51 289
2014 Does not provide services to public 20 24 31 16 6 1 3 22 46 2767

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 16 41 26 10 0 2 37 21 231
2020 Does not provide services to public 10 21 36 23 9 0 1 32 31 2706
2019 Provides services to public 4 20 34 24 16 0 2 41 25 235
2019 Does not provide services to public 9 20 39 22 8 1 1 31 30 2341
2018 Provides services to public 4 13 38 29 13 0 2 43 18 211
2018 Does not provide services to public 10 21 39 20 9 0 1 30 31 2326
2017 Provides services to public 10 17 31 24 13 1 4 38 29 324
2017 Does not provide services to public 8 21 37 22 9 0 2 31 31 2808
2014 Provides services to public 8 19 39 21 9 1 4 31 28 285
2014 Does not provide services to public 10 21 39 21 7 0 2 28 32 2751

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 24 32 20 10 1 2 31 36 232
2020 Does not provide services to public 12 23 30 21 11 2 1 33 37 2710
2019 Provides services to public 15 24 23 18 17 1 2 36 40 236
2019 Does not provide services to public 15 23 31 19 9 2 2 29 39 2348
2018 Provides services to public 22 23 24 19 10 2 2 30 46 212
2018 Does not provide services to public 18 27 28 15 9 1 1 25 46 2343
2017 Provides services to public 27 22 24 13 11 1 3 25 50 326
2017 Does not provide services to public 17 27 28 15 9 1 3 25 46 2806
2014 Provides services to public 28 27 24 12 6 1 2 19 57 289
2014 Does not provide services to public 23 30 27 12 5 1 2 18 54 2763

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 17 23 31 16 4 3 50 25 226
2020 Does not provide services to public 5 13 29 30 18 3 2 51 19 2709
2019 Provides services to public 11 19 25 25 14 4 2 41 32 237
2019 Does not provide services to public 10 19 30 24 12 3 2 38 31 2345
2018 Provides services to public 13 18 32 25 7 4 1 34 32 214
2018 Does not provide services to public 13 20 30 20 12 3 2 33 35 2327
2017 Provides services to public 12 18 26 23 12 2 7 39 33 329
2017 Does not provide services to public 9 19 29 23 13 3 4 39 31 2813
2014 Provides services to public 11 22 29 22 11 2 4 35 34 289
2014 Does not provide services to public 9 15 32 26 12 2 4 40 26 2759

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 21 35 23 9 1 1 33 32 231
2020 Does not provide services to public 8 21 35 21 11 3 1 33 30 2707
2019 Provides services to public 11 24 34 16 12 1 2 28 37 235
2019 Does not provide services to public 13 22 34 18 9 2 2 28 37 2342
2018 Provides services to public 15 21 30 23 8 1 1 32 37 216
2018 Does not provide services to public 14 24 35 16 7 3 2 24 40 2342
2017 Provides services to public 18 23 29 12 10 4 4 24 45 325
2017 Does not provide services to public 15 24 33 14 8 3 3 24 41 2813
2014 Provides services to public 20 21 32 12 7 5 3 20 44 289
2014 Does not provide services to public 19 26 32 13 5 2 3 19 47 2762

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 27 35 23 8 0 0 32 33 231
2020 Does not provide services to public 7 23 42 19 8 0 0 27 30 2711
2019 Provides services to public 13 17 35 23 10 0 1 34 31 236
2019 Does not provide services to public 11 22 38 19 9 1 1 28 33 2348
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 35 16 11 4 7 2 65 17 232
2020 Does not provide services to public 25 27 19 9 4 11 4 62 16 2712
2019 Provides services to public 23 31 21 9 8 4 4 58 19 236
2019 Does not provide services to public 24 29 17 11 7 8 3 60 21 2356
2018 Provides services to public 18 33 24 7 10 7 1 55 19 216
2018 Does not provide services to public 17 31 19 13 9 8 3 54 25 2338
2017 Provides services to public 22 26 20 11 12 5 4 53 25 330
2017 Does not provide services to public 22 28 17 13 9 7 4 57 24 2824
2014 Provides services to public 31 31 14 11 6 3 3 66 19 290
2014 Does not provide services to public 27 28 16 12 8 6 3 60 22 2772

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 37 5 8 4 2 0 83 12 231
2020 Does not provide services to public 44 31 9 9 5 2 0 76 14 2714
2019 Provides services to public 39 30 14 8 8 0 0 70 16 238
2019 Does not provide services to public 38 33 11 10 7 1 0 71 18 2348
2018 Provides services to public 32 37 11 10 8 1 0 71 18 216
2018 Does not provide services to public 34 32 10 13 9 1 0 67 22 2331
2017 Provides services to public 37 32 10 11 9 2 0 70 20 330
2017 Does not provide services to public 34 32 12 11 8 2 0 68 20 2825
2014 Provides services to public 39 34 11 9 5 2 0 75 14 290
2014 Does not provide services to public 38 31 10 11 8 2 0 70 20 2771

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 37 8 4 1 0 0 87 5 231
2020 Does not provide services to public 53 34 6 5 1 0 0 88 6 2706
2019 Provides services to public 41 43 7 7 2 0 0 84 8 238
2019 Does not provide services to public 44 36 8 8 3 0 0 81 11 2348
2018 Provides services to public 40 42 8 5 5 0 0 82 10 217
2018 Does not provide services to public 41 39 9 8 3 0 0 80 11 2331
2017 Provides services to public 39 38 7 11 5 1 0 77 16 329
2017 Does not provide services to public 42 39 7 7 3 0 0 82 11 2818
2014 Provides services to public 39 44 8 6 1 1 0 84 8 290
2014 Does not provide services to public 41 41 8 7 3 0 0 82 10 2773

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 43 8 4 2 1 0 86 5 227
2020 Does not provide services to public 49 36 9 4 2 1 0 86 6 2698
2019 Provides services to public 35 44 14 5 3 0 0 79 7 238
2019 Does not provide services to public 42 39 11 6 2 1 0 82 8 2351
2018 Provides services to public 33 44 11 6 4 1 0 78 10 217
2018 Does not provide services to public 39 42 11 5 2 1 0 82 7 2331

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 34 11 9 3 4 6 75 13 232
2020 Does not provide services to public 45 24 10 5 4 8 4 79 10 2716
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 27 16 5 3 0 4 75 8 231
2020 Does not provide services to public 49 27 12 4 2 2 4 81 6 2714
2019 Provides services to public 36 24 18 5 6 2 10 68 12 238
2019 Does not provide services to public 45 27 15 4 3 2 4 76 8 2355

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 36 11 7 5 0 0 77 12 230
2020 Does not provide services to public 45 32 11 8 4 0 0 77 12 2716
2019 Provides services to public 41 33 13 6 7 0 0 74 13 237
2019 Does not provide services to public 38 34 12 9 6 1 1 73 15 2357
2018 Provides services to public 36 32 14 11 7 0 0 68 18 215
2018 Does not provide services to public 34 36 13 11 6 1 0 70 17 2338
2017 Provides services to public 30 35 16 11 7 1 1 66 18 329
2017 Does not provide services to public 36 37 11 9 6 0 0 74 15 2823
2014 Provides services to public 38 35 13 9 4 0 1 74 13 290
2014 Does not provide services to public 35 37 12 10 6 0 0 72 16 2773

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 28 12 7 5 0 1 76 12 231
2020 Does not provide services to public 51 24 11 5 5 2 1 78 10 2712

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 34 12 6 4 0 0 78 10 231
2020 Does not provide services to public 49 30 10 5 4 1 1 80 10 2717
2019 Provides services to public 44 30 11 8 5 1 0 75 14 237
2019 Does not provide services to public 41 33 11 7 5 1 1 76 13 2341
2018 Provides services to public 39 34 12 9 6 0 0 73 15 215
2018 Does not provide services to public 40 33 11 9 5 1 1 74 15 2328
2017 Provides services to public 36 34 13 8 8 1 1 71 16 330
2017 Does not provide services to public 41 33 11 9 5 1 0 75 14 2824
2014 Provides services to public 37 35 14 9 4 0 1 74 13 289
2014 Does not provide services to public 40 33 10 10 5 1 0 74 15 2770

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 42 58 232
2020 Does not provide services to public 38 62 2724

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 24 7 2 2 6 8 87 4 232
2020 Does not provide services to public 53 18 9 2 1 6 10 86 4 2718

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 31 6 4 3 0 1 87 7 230
2020 Does not provide services to public 57 25 8 6 4 0 0 82 9 2720
2019 Provides services to public 50 28 8 9 4 0 0 79 13 237
2019 Does not provide services to public 48 30 10 7 4 1 0 79 11 2353
2018 Provides services to public 41 34 11 6 7 0 0 75 14 216
2018 Does not provide services to public 45 28 11 9 6 1 0 75 15 2337
2017 Provides services to public 44 31 11 5 8 0 1 76 12 326
2017 Does not provide services to public 49 28 11 7 5 0 0 77 12 2814
2014 Provides services to public 47 29 12 10 2 0 0 76 12 290
2014 Does not provide services to public 47 29 10 8 5 1 0 76 13 2768
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 36 10 4 2 6 0 83 6 231
2020 Does not provide services to public 44 28 11 5 3 8 0 79 8 2722
2019 Provides services to public 42 26 14 9 4 5 0 72 14 236
2019 Does not provide services to public 32 32 14 8 5 8 0 70 14 2352
2018 Provides services to public 29 35 18 7 3 7 0 69 11 215
2018 Does not provide services to public 30 30 16 8 6 9 0 67 15 2352
2017 Provides services to public 28 30 18 8 8 9 0 64 17 330
2017 Does not provide services to public 30 31 15 8 6 10 0 68 15 2822
2014 Provides services to public 26 39 15 7 4 9 0 71 12 288
2014 Does not provide services to public 26 33 17 9 5 10 0 65 16 2772

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 37 12 5 6 1 0 76 12 229
2020 Does not provide services to public 38 33 13 9 4 2 0 73 14 2718
2019 Provides services to public 35 26 16 15 7 1 0 62 22 236
2019 Does not provide services to public 27 33 17 12 8 3 0 62 21 2348
2018 Provides services to public 26 32 18 11 11 2 0 60 22 215
2018 Does not provide services to public 24 32 17 13 10 3 0 58 24 2346
2017 Provides services to public 25 30 18 10 13 4 0 57 24 331
2017 Does not provide services to public 24 32 17 14 10 3 0 58 25 2825
2014 Provides services to public 20 34 17 14 11 3 0 55 27 289
2014 Does not provide services to public 19 32 19 17 11 2 0 52 28 2772

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 41 16 9 5 5 0 69 14 232
2020 Does not provide services to public 27 33 18 11 5 6 0 65 16 2714
2019 Provides services to public 25 27 16 17 9 6 0 56 27 235
2019 Does not provide services to public 19 32 20 15 8 7 0 54 25 2342
2018 Provides services to public 20 31 17 16 10 6 0 54 27 215
2018 Does not provide services to public 15 30 21 17 10 7 0 49 29 2342
2017 Provides services to public 19 25 19 15 14 7 0 48 32 330
2017 Does not provide services to public 15 29 20 17 11 8 0 48 30 2820
2014 Provides services to public 15 28 17 18 13 9 0 47 34 289
2014 Does not provide services to public 12 27 22 21 12 6 0 42 35 2766

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 42 12 10 5 2 0 72 15 232
2020 Does not provide services to public 29 37 15 12 5 2 0 68 18 2721
2019 Provides services to public 23 30 17 16 10 4 0 55 27 237
2019 Does not provide services to public 17 33 19 18 10 3 0 52 29 2354
2018 Provides services to public 19 33 19 16 11 2 0 53 27 214
2018 Does not provide services to public 14 32 19 20 12 3 0 48 32 2348
2017 Provides services to public 18 25 19 21 13 4 0 45 35 329
2017 Does not provide services to public 16 30 19 19 12 4 0 48 33 2816
2014 Provides services to public 12 32 19 21 13 3 0 45 35 287
2014 Does not provide services to public 12 28 19 22 15 3 0 41 38 2773

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 19 12 3 4 5 3 79 8 231
2020 Does not provide services to public 46 22 11 5 3 10 3 79 9 2719
2019 Provides services to public 49 22 15 3 3 5 3 76 7 237
2019 Does not provide services to public 44 22 12 5 3 12 2 77 9 2357
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 47 13 7 1 1 0 78 8 231
2020 Does not provide services to public 29 45 17 6 1 1 0 75 8 2719
2019 Provides services to public 31 40 18 7 3 1 0 72 10 237
2019 Does not provide services to public 23 44 18 9 3 2 0 69 13 2355
2018 Provides services to public 26 40 18 10 5 0 0 67 15 215
2018 Does not provide services to public 21 43 20 11 3 1 0 65 15 2334
2017 Provides services to public 28 36 16 13 5 2 0 65 18 328
2017 Does not provide services to public 22 42 18 12 4 1 0 65 17 2816
2014 Provides services to public 21 39 18 12 7 2 0 62 20 289
2014 Does not provide services to public 16 39 22 14 7 3 0 56 22 2771

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 44 19 12 3 2 0 65 15 230
2020 Does not provide services to public 19 39 20 15 4 4 0 60 19 2704
2019 Provides services to public 20 34 21 17 5 2 1 55 23 233
2019 Does not provide services to public 12 32 25 20 7 4 0 46 28 2347

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 38 15 6 2 5 0 76 8 231
2020 Does not provide services to public 36 36 12 9 4 3 1 74 13 2713
2019 Provides services to public 33 40 11 9 5 0 1 74 15 236
2019 Does not provide services to public 33 36 13 9 5 3 1 72 15 2351
2018 Provides services to public 30 41 16 7 4 2 0 73 11 215
2018 Does not provide services to public 33 39 12 10 4 2 0 74 14 2337
2017 Provides services to public 36 35 10 10 4 4 1 75 15 329
2017 Does not provide services to public 37 36 11 8 4 3 1 77 12 2811
2014 Provides services to public 45 36 9 3 2 3 1 85 5 289
2014 Does not provide services to public 39 36 10 8 4 3 1 77 12 2773

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 40 17 4 2 1 0 77 6 231
2020 Does not provide services to public 38 38 16 5 2 1 0 76 7 2711
2019 Provides services to public 35 36 20 5 2 2 0 73 7 234
2019 Does not provide services to public 31 38 19 7 3 2 0 70 10 2341
2018 Provides services to public 29 43 20 4 3 1 0 73 7 214
2018 Does not provide services to public 30 40 20 6 3 1 0 71 9 2332

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 26 17 12 11 13 3 52 28 232
2020 Does not provide services to public 18 21 18 13 13 14 3 47 31 2712
2019 Provides services to public 18 20 19 15 13 12 4 44 34 236
2019 Does not provide services to public 14 18 20 16 17 12 3 38 39 2351
2018 Provides services to public 17 20 21 15 12 11 2 43 32 215
2018 Does not provide services to public 12 19 21 17 18 11 2 36 40 2335
2017 Provides services to public 14 19 20 16 16 13 2 38 38 330
2017 Does not provide services to public 13 17 17 16 19 14 4 37 42 2816
2014 Provides services to public 12 22 16 16 18 11 4 41 41 289
2014 Does not provide services to public 11 18 18 17 19 13 3 35 44 2769

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 41 13 12 6 1 0 68 18 231
2020 Does not provide services to public 25 35 16 13 8 2 0 62 21 2714
2019 Provides services to public 25 35 17 11 10 2 0 61 21 236
2019 Does not provide services to public 19 32 17 15 14 2 0 53 30 2348
2018 Provides services to public 22 32 21 17 7 1 1 55 24 214
2018 Does not provide services to public 18 32 17 18 14 2 0 50 33 2334
2017 Provides services to public 22 33 18 14 12 3 0 56 26 326
2017 Does not provide services to public 22 34 14 16 11 2 0 57 28 2817
2014 Provides services to public 21 33 16 15 12 2 0 56 28 290
2014 Does not provide services to public 17 32 15 18 16 2 0 50 35 2767

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 32 14 14 11 2 2 59 27 232
2020 Does not provide services to public 20 28 14 17 17 2 2 50 35 2724
2019 Provides services to public 22 25 15 15 18 4 2 49 34 237
2019 Does not provide services to public 17 26 13 18 22 2 1 44 42 2357
2018 Provides services to public 20 24 18 20 17 2 0 44 37 216
2018 Does not provide services to public 14 24 14 20 24 2 1 40 46 2339
2017 Provides services to public 16 17 15 18 28 4 2 34 49 331
2017 Does not provide services to public 15 23 12 19 27 3 1 39 48 2825
2014 Provides services to public 9 18 14 21 32 3 2 29 57 290
2014 Does not provide services to public 9 17 11 22 37 2 2 27 61 2772

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 25 18 4 3 0 4 74 8 231
2020 Does not provide services to public 46 22 15 7 5 1 4 71 13 2725
2019 Provides services to public 49 24 16 6 2 2 3 76 8 238
2019 Does not provide services to public 47 24 14 6 4 1 4 75 10 2354

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 24 10 4 3 1 3 83 7 232
2020 Does not provide services to public 57 22 12 4 2 1 3 82 6 2711
2019 Provides services to public 46 28 12 4 5 2 4 78 9 238
2019 Does not provide services to public 53 24 11 4 3 1 3 80 8 2346

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 76 10 4 1 3 3 4 92 4 231
2020 Does not provide services to public 75 8 4 2 2 5 4 91 5 2715
2019 Provides services to public 70 8 5 3 4 6 4 87 8 237
2019 Does not provide services to public 75 8 4 2 3 4 4 90 5 2339

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 71 11 5 2 2 1 8 90 4 231
2020 Does not provide services to public 74 10 4 2 1 2 8 92 3 2717
2019 Provides services to public 73 9 2 1 1 4 10 95 3 237
2019 Does not provide services to public 79 6 3 1 1 2 8 94 3 2342

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 44 20 7 3 1 0 70 10 231
2020 Does not provide services to public 21 44 19 9 3 4 0 68 12 2718
2019 Provides services to public 23 34 22 11 5 5 0 60 17 238
2019 Does not provide services to public 16 40 22 12 4 5 0 59 18 2349
2018 Provides services to public 20 32 24 14 7 4 0 54 21 215
2018 Does not provide services to public 16 34 25 13 7 4 0 53 21 2340
2017 Provides services to public 18 33 21 14 9 6 0 53 24 330
2017 Does not provide services to public 16 35 23 13 7 6 0 54 22 2819

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 40 11 4 3 3 0 81 8 230
2020 Does not provide services to public 30 42 14 9 3 2 0 73 12 2706
2019 Provides services to public 32 42 13 6 5 2 0 75 11 238
2019 Does not provide services to public 26 41 16 10 4 2 0 69 14 2341
2018 Provides services to public 36 43 13 3 3 2 0 81 6 215
2018 Does not provide services to public 34 40 14 7 4 2 0 76 10 2337
2017 Provides services to public 33 39 13 7 3 5 0 76 11 328
2017 Does not provide services to public 32 40 14 7 4 3 0 74 11 2818
2014 Provides services to public 42 34 13 7 2 2 0 78 9 290
2014 Does not provide services to public 35 38 14 7 3 3 0 75 10 2771

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 37 16 5 2 3 0 77 7 232
2020 Does not provide services to public 37 37 13 5 2 4 0 78 8 2713
2019 Provides services to public 42 37 11 5 2 4 0 82 7 234
2019 Does not provide services to public 36 38 14 5 3 4 0 77 8 2338
2018 Provides services to public 37 42 13 2 3 2 0 81 5 216
2018 Does not provide services to public 38 36 14 4 3 4 0 78 7 2333
2017 Provides services to public 33 34 14 7 2 9 1 74 11 329
2017 Does not provide services to public 35 38 15 4 3 4 0 76 8 2822
2014 Provides services to public 41 32 14 5 2 6 0 79 7 289
2014 Does not provide services to public 36 37 14 4 3 5 0 78 7 2770

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 34 17 4 2 4 0 76 6 232
2020 Does not provide services to public 36 36 15 5 2 6 0 77 7 2714

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 31 11 6 3 6 1 77 11 231
2020 Does not provide services to public 40 31 11 7 4 5 2 76 12 2712

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 35 9 3 2 0 0 86 5 232
2020 Does not provide services to public 52 33 8 5 2 0 0 85 7 2708
2019 Provides services to public 47 35 8 5 4 0 0 83 9 237
2019 Does not provide services to public 43 37 10 6 3 0 0 81 10 2351
2018 Provides services to public 41 37 10 7 4 0 0 78 11 215
2018 Does not provide services to public 42 37 11 7 4 0 0 79 10 2337
2017 Provides services to public 43 33 8 9 5 1 0 77 15 330
2017 Does not provide services to public 40 39 11 6 4 0 0 79 11 2820
2014 Provides services to public 41 37 11 7 3 0 0 79 10 290
2014 Does not provide services to public 38 38 11 8 4 0 0 77 12 2768

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 37 12 4 3 0 0 81 7 231
2020 Does not provide services to public 42 33 14 7 4 0 0 76 10 2707
2019 Provides services to public 38 30 20 8 4 0 0 68 12 237
2019 Does not provide services to public 35 34 16 9 5 0 0 69 15 2351
2018 Provides services to public 34 32 18 10 6 0 0 66 16 215
2018 Does not provide services to public 31 33 18 10 7 0 0 65 16 2337
2017 Provides services to public 32 30 16 11 9 1 0 63 21 331
2017 Does not provide services to public 31 34 18 11 6 1 0 65 17 2820
2014 Provides services to public 23 38 21 12 6 0 0 61 18 289
2014 Does not provide services to public 22 36 18 14 8 1 0 59 23 2771

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 36 12 7 2 0 0 80 8 229
2020 Does not provide services to public 41 36 12 7 3 0 0 77 11 2699
2019 Provides services to public 37 32 18 8 4 0 0 70 12 235
2019 Does not provide services to public 34 36 14 10 5 0 0 70 15 2334
2018 Provides services to public 34 37 14 11 3 0 0 71 15 212
2018 Does not provide services to public 30 36 16 12 6 0 0 66 17 2331
2017 Provides services to public 31 34 11 13 9 1 0 66 23 330
2017 Does not provide services to public 30 37 15 12 6 0 0 67 18 2822
2014 Provides services to public 25 36 22 10 7 0 0 61 17 289
2014 Does not provide services to public 21 38 18 14 8 1 0 60 22 2771

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 29 15 8 5 5 0 70 14 231
2020 Does not provide services to public 39 25 17 10 5 4 1 68 15 2717
2019 Provides services to public 34 23 18 12 8 4 2 60 21 237
2019 Does not provide services to public 33 25 18 12 8 3 1 60 20 2351
2018 Provides services to public 35 23 20 12 7 3 0 59 20 216
2018 Does not provide services to public 29 26 19 13 8 3 1 58 22 2339
2017 Provides services to public 28 21 20 13 11 6 1 53 26 331
2017 Does not provide services to public 28 26 18 13 9 6 2 58 23 2819
2014 Provides services to public 27 27 19 11 10 4 1 57 22 290
2014 Does not provide services to public 25 26 18 14 10 6 1 55 25 2772
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 18 41 41 232
2020 Does not provide services to public 19 44 37 2723
2019 Provides services to public 23 40 38 238
2019 Does not provide services to public 22 39 39 2364
2018 Provides services to public 23 34 43 217
2018 Does not provide services to public 23 39 38 2343
2017 Provides services to public 25 35 40 331
2017 Does not provide services to public 24 39 37 2824
2014 Provides services to public 22 38 40 290
2014 Does not provide services to public 22 40 38 2770

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 13 33 32 5 3 14 44
2020 Does not provide services to public 20 35 29 6 5 6 532
2019 Provides services to public 12 29 31 15 10 3 56
2019 Does not provide services to public 16 33 31 7 6 8 527
2018 Provides services to public 14 31 34 13 2 6 49
2018 Does not provide services to public 14 32 30 11 5 7 536
2017 Provides services to public 10 9 40 20 13 7 83
2017 Does not provide services to public 16 28 34 11 6 5 667
2014 Provides services to public 10 21 41 19 9999 10 65
2014 Does not provide services to public 13 31 31 13 9999 11 640
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 232
2020 Does not provide services to public 8 92 2717
2019 Provides services to public 11 89 238
2019 Does not provide services to public 12 88 2359
2018 Provides services to public 13 87 216
2018 Does not provide services to public 14 86 2338

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 45 55 20
2020 Does not provide services to public 48 52 228
2019 Provides services to public 46 54 25
2019 Does not provide services to public 55 45 294
2018 Provides services to public 50 50 28
2018 Does not provide services to public 51 49 317

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 64 36 20
2020 Does not provide services to public 59 41 228
2019 Provides services to public 54 46 25
2019 Does not provide services to public 56 44 294
2018 Provides services to public 51 49 28
2018 Does not provide services to public 62 38 317

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 20
2020 Does not provide services to public 6 94 228

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 20
2020 Does not provide services to public 0 100 228
2019 Provides services to public 0 100 25
2019 Does not provide services to public 0 100 294
2018 Provides services to public 0 100 28
2018 Does not provide services to public 0 100 317

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 20
2020 Does not provide services to public 4 96 228
2019 Provides services to public 26 74 25
2019 Does not provide services to public 4 96 294

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 20
2020 Does not provide services to public 6 94 228

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 20
2020 Does not provide services to public 40 60 228
2019 Provides services to public 50 50 25
2019 Does not provide services to public 48 52 294
2018 Provides services to public 39 61 28
2018 Does not provide services to public 46 54 316

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 44 56 20
2020 Does not provide services to public 40 60 228
2019 Provides services to public 28 72 25
2019 Does not provide services to public 35 65 294
2018 Provides services to public 33 67 28
2018 Does not provide services to public 39 61 316

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 20
2020 Does not provide services to public 45 55 228
2019 Provides services to public 58 42 25
2019 Does not provide services to public 49 51 294
2018 Provides services to public 51 49 28
2018 Does not provide services to public 42 58 316

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 20
2020 Does not provide services to public 46 54 228
2019 Provides services to public 52 48 25
2019 Does not provide services to public 40 60 294
2018 Provides services to public 37 63 28
2018 Does not provide services to public 43 57 316

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 20
2020 Does not provide services to public 32 68 228
2019 Provides services to public 24 76 25
2019 Does not provide services to public 34 66 294
2018 Provides services to public 35 65 28
2018 Does not provide services to public 31 69 316

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 65 35 20
2020 Does not provide services to public 50 50 228
2019 Provides services to public 73 27 25
2019 Does not provide services to public 53 47 294
2018 Provides services to public 60 40 28
2018 Does not provide services to public 51 49 316

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 51 49 20
2020 Does not provide services to public 34 66 228
2019 Provides services to public 54 46 25
2019 Does not provide services to public 34 66 294
2018 Provides services to public 43 57 28
2018 Does not provide services to public 33 67 316

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 28
2018 Does not provide services to public 7 93 316

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 53 47 20
2020 Does not provide services to public 49 51 228
2019 Provides services to public 55 45 25
2019 Does not provide services to public 47 53 294
2018 Provides services to public 55 45 28
2018 Does not provide services to public 49 51 316

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 20
2020 Does not provide services to public 18 82 228
2019 Provides services to public 32 68 25
2019 Does not provide services to public 28 72 294
2018 Provides services to public 21 79 28
2018 Does not provide services to public 28 72 316

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 23 77 28
2018 Does not provide services to public 14 86 316

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 71 29 20
2020 Does not provide services to public 53 47 228
2019 Provides services to public 68 32 25
2019 Does not provide services to public 53 47 292
2018 Provides services to public 39 61 28
2018 Does not provide services to public 52 48 317

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 41 59 20
2020 Does not provide services to public 22 78 228
2019 Provides services to public 21 79 25
2019 Does not provide services to public 27 73 292

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 28
2018 Does not provide services to public 5 95 317

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 25 75 20
2020 Does not provide services to public 12 88 228
2019 Provides services to public 24 76 25
2019 Does not provide services to public 9 91 292
2018 Provides services to public 29 71 28
2018 Does not provide services to public 11 89 317

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 20
2020 Does not provide services to public 9 91 228

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 25
2019 Does not provide services to public 2 98 292
2018 Provides services to public 0 100 28
2018 Does not provide services to public 2 98 317

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 19 81 25
2019 Does not provide services to public 14 86 292
2018 Provides services to public 18 82 28
2018 Does not provide services to public 7 93 317

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 36 64 28
2018 Does not provide services to public 32 68 317

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 29 71 28
2018 Does not provide services to public 19 81 309

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 19 81 25
2019 Does not provide services to public 8 92 285

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 25 75 28
2018 Does not provide services to public 8 92 309

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 19 81 25
2019 Does not provide services to public 10 90 285

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 25
2019 Does not provide services to public 28 72 285
2018 Provides services to public 45 55 28
2018 Does not provide services to public 28 72 309

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 46 54 25
2019 Does not provide services to public 52 48 285
2018 Provides services to public 51 49 28
2018 Does not provide services to public 52 48 309

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 25
2019 Does not provide services to public 62 38 285
2018 Provides services to public 58 42 28
2018 Does not provide services to public 57 43 309

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 28
2018 Does not provide services to public 2 98 309

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 17 83 28
2018 Does not provide services to public 13 87 309

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 17 15 5 4 36 4 58 16 231
2020 Does not provide services to public 13 13 16 6 4 39 7 49 20 2714
2019 Provides services to public 19 14 14 6 6 31 10 57 20 238
2019 Does not provide services to public 11 14 21 7 6 33 7 42 23 2355
2018 Provides services to public 18 17 20 4 9 25 6 51 20 215
2018 Does not provide services to public 10 14 23 8 7 32 6 38 24 2333
2017 Provides services to public 14 14 19 6 8 33 6 45 23 331
2017 Does not provide services to public 12 12 20 7 7 35 7 41 24 2828
2014 Provides services to public 13 16 15 7 5 35 8 52 22 290
2014 Does not provide services to public 11 13 19 8 6 36 8 42 24 2769

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 32 20 3 4 11 1 70 7 232
2020 Does not provide services to public 29 30 17 6 3 13 1 69 11 2711
2019 Provides services to public 31 27 16 6 3 15 2 70 11 238
2019 Does not provide services to public 27 30 20 7 5 11 1 64 14 2355
2018 Provides services to public 26 30 18 4 8 13 1 66 14 215
2018 Does not provide services to public 23 31 20 8 6 12 1 61 15 2340
2017 Provides services to public 23 27 18 7 7 17 2 61 17 330
2017 Does not provide services to public 24 28 19 8 6 15 1 61 16 2818
2014 Provides services to public 26 27 14 8 4 18 3 67 15 290
2014 Does not provide services to public 21 27 20 7 4 19 1 60 14 2768
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 232
2020 Does not provide services to public 6 94 2712
2019 Provides services to public 8 92 237
2019 Does not provide services to public 7 93 2357
2018 Provides services to public 9 91 215
2018 Does not provide services to public 7 93 2341

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 53 47 10
2020 Does not provide services to public 29 71 162
2019 Provides services to public 45 55 19
2019 Does not provide services to public 35 65 161
2018 Provides services to public 42 58 19
2018 Does not provide services to public 33 67 161

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 68 32 19
2019 Does not provide services to public 75 25 161

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 19
2019 Does not provide services to public 3 97 161
2018 Provides services to public 0 100 19
2018 Does not provide services to public 5 95 161

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 162

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 8 92 162

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 3 97 162

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 9 91 162
2018 Provides services to public 0 100 19
2018 Does not provide services to public 9 91 161

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 26 74 19
2019 Does not provide services to public 25 75 161

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 26 74 19
2018 Does not provide services to public 13 87 161

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 4 96 162

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 19
2019 Does not provide services to public 27 73 161
2018 Provides services to public 54 46 19
2018 Does not provide services to public 28 72 161

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 19
2019 Does not provide services to public 31 69 161
2018 Provides services to public 27 73 19
2018 Does not provide services to public 29 71 161

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 3 97 162
2018 Provides services to public 0 100 19
2018 Does not provide services to public 4 96 161

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 6 94 162

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 39 61 19
2019 Does not provide services to public 21 79 161

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 162

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 27 73 19
2018 Does not provide services to public 15 85 161

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 162
2019 Provides services to public 0 100 19
2019 Does not provide services to public 0 100 161
2018 Provides services to public 0 100 19
2018 Does not provide services to public 0 100 161

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 26 74 19
2019 Does not provide services to public 23 77 160
2018 Provides services to public 36 64 19
2018 Does not provide services to public 30 70 161

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 14 86 162
2018 Provides services to public 0 100 19
2018 Does not provide services to public 10 90 161

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 19
2018 Does not provide services to public 3 97 161

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 6 94 162
2018 Provides services to public 0 100 19
2018 Does not provide services to public 4 96 161

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 5 95 162
2019 Provides services to public 0 100 19
2019 Does not provide services to public 9 91 160

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 19
2019 Does not provide services to public 58 42 160
2018 Provides services to public 48 52 19
2018 Does not provide services to public 53 47 161

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 19
2018 Does not provide services to public 4 96 157

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 19
2018 Does not provide services to public 10 90 157

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 38 62 19
2018 Does not provide services to public 51 49 157

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 74 26 19
2018 Does not provide services to public 67 33 157

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 19
2018 Does not provide services to public 4 96 157

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 17 16 2 2 37 5 66 7 232
2020 Does not provide services to public 15 14 17 4 3 42 6 54 13 2716
2019 Provides services to public 19 13 16 3 3 35 10 59 11 238
2019 Does not provide services to public 13 14 22 4 3 38 7 47 14 2354
2018 Provides services to public 19 15 23 3 4 30 6 54 11 217
2018 Does not provide services to public 12 14 25 4 3 37 5 44 12 2340
2017 Provides services to public 15 15 19 5 4 37 6 52 15 331
2017 Does not provide services to public 12 12 20 3 3 41 7 48 12 2815
2014 Provides services to public 17 16 14 5 1 39 7 61 12 290
2014 Does not provide services to public 10 12 20 4 3 44 7 46 13 2770

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 30 16 3 2 13 1 76 5 231
2020 Does not provide services to public 32 30 16 4 3 14 1 73 8 2713
2019 Provides services to public 32 27 18 2 2 15 3 72 6 237
2019 Does not provide services to public 30 29 19 4 3 13 2 69 8 2353
2018 Provides services to public 28 29 20 2 4 15 1 68 8 216
2018 Does not provide services to public 26 31 20 5 3 14 1 67 9 2340
2017 Provides services to public 27 27 17 6 4 17 1 66 13 332
2017 Does not provide services to public 28 29 18 4 3 17 2 70 8 2809
2014 Provides services to public 30 28 13 5 2 20 2 75 8 290
2014 Does not provide services to public 24 28 19 4 2 22 1 68 8 2768
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 30 20 13 11 0 1 55 24 228
2020 Does not provide services to public 31 26 20 10 11 0 2 58 22 2721

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 24 25 11 11 0 1 52 22 230
2020 Does not provide services to public 25 29 23 12 10 0 1 55 22 2714
2019 Provides services to public 21 22 23 13 21 0 1 43 34 236
2019 Does not provide services to public 15 27 23 15 19 0 1 43 34 2358
2018 Provides services to public 16 21 26 13 21 1 2 38 35 217
2018 Does not provide services to public 14 22 26 15 21 0 2 37 37 2344
2017 Provides services to public 16 22 20 14 25 1 3 39 40 330
2017 Does not provide services to public 14 24 24 15 22 0 2 38 38 2819

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 25 29 21 14 0 0 36 36 231
2020 Does not provide services to public 9 19 30 21 19 0 0 29 41 2722
2019 Provides services to public 16 18 24 23 17 0 0 35 41 237
2019 Does not provide services to public 13 23 29 20 15 0 0 36 35 2356
2018 Provides services to public 10 22 28 19 21 0 1 32 40 216
2018 Does not provide services to public 9 20 30 23 16 0 0 29 40 2343
2017 Provides services to public 13 17 25 25 18 1 1 30 44 332
2017 Does not provide services to public 11 22 30 22 14 0 1 33 36 2818

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 33 26 14 7 0 1 52 21 232
2020 Does not provide services to public 15 27 27 17 13 0 1 43 30 2715
2019 Provides services to public 24 24 26 17 6 1 3 49 24 234
2019 Does not provide services to public 17 28 28 15 11 0 1 46 26 2347
2018 Provides services to public 19 26 30 16 7 0 2 46 24 215
2018 Does not provide services to public 14 27 29 17 12 0 1 41 29 2338
2017 Provides services to public 20 24 25 17 11 1 2 45 29 329
2017 Does not provide services to public 15 29 27 17 10 0 1 44 28 2813

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 24 27 22 11 0 0 39 33 231
2020 Does not provide services to public 17 23 26 18 15 1 1 41 33 2715
2019 Provides services to public 19 16 25 22 15 0 3 36 38 236
2019 Does not provide services to public 16 24 26 17 15 1 1 41 32 2338
2018 Provides services to public 13 22 24 18 20 2 2 36 39 217
2018 Does not provide services to public 12 22 25 21 17 1 1 35 39 2340
2017 Provides services to public 16 16 21 21 24 1 1 33 46 332
2017 Does not provide services to public 15 22 26 18 16 1 2 38 35 2814

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 22 22 13 10 0 3 53 25 228
2020 Does not provide services to public 24 24 21 15 14 0 2 49 29 2711
2019 Provides services to public 32 21 18 14 8 0 7 57 24 234
2019 Does not provide services to public 31 26 19 11 9 0 3 60 21 2346
2018 Provides services to public 30 22 18 12 12 1 4 55 25 215
2018 Does not provide services to public 28 23 23 13 10 0 4 53 23 2336
2017 Provides services to public 30 20 19 11 11 1 8 55 24 329
2017 Does not provide services to public 27 25 20 12 9 0 5 56 23 2817

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 24 25 14 14 0 0 47 28 229
2020 Does not provide services to public 17 24 26 17 16 0 0 41 33 2710
2019 Provides services to public 23 24 27 14 11 0 0 47 26 238
2019 Does not provide services to public 22 28 24 13 12 0 1 50 26 2357
2018 Provides services to public 20 29 23 12 15 1 1 50 27 217
2018 Does not provide services to public 19 26 26 17 12 0 1 45 29 2345
2017 Provides services to public 22 20 30 14 12 1 2 43 26 328
2017 Does not provide services to public 20 27 26 16 10 0 1 47 27 2817

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 20 16 10 17 1 6 55 28 231
2020 Does not provide services to public 25 22 20 13 12 0 7 51 27 2720

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 31 23 8 3 2 0 65 11 231
2020 Does not provide services to public 29 35 22 8 4 1 1 65 12 2716
2019 Provides services to public 26 36 21 9 5 1 1 63 15 235
2019 Does not provide services to public 24 36 23 10 6 1 1 61 15 2351
2018 Provides services to public 29 30 22 12 5 1 1 60 17 216
2018 Does not provide services to public 21 34 26 11 6 0 1 56 18 2337
2017 Provides services to public 27 27 23 12 7 2 1 56 20 330
2017 Does not provide services to public 21 33 24 13 7 1 1 55 20 2817

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 35 23 10 3 1 0 64 13 231
2020 Does not provide services to public 24 36 23 10 5 1 1 61 15 2711
2019 Provides services to public 27 31 24 11 4 1 2 60 15 237
2019 Does not provide services to public 21 35 26 11 5 0 1 57 17 2348
2018 Provides services to public 23 36 22 15 3 0 1 59 18 216
2018 Does not provide services to public 17 35 26 14 6 0 1 53 20 2333
2017 Provides services to public 23 27 23 16 7 2 2 52 24 329
2017 Does not provide services to public 19 33 25 14 6 1 1 54 21 2816

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 31 19 10 3 0 0 68 13 231
2020 Does not provide services to public 33 35 19 8 3 0 1 69 11 2711
2019 Provides services to public 32 33 23 7 2 0 1 67 10 236
2019 Does not provide services to public 29 36 19 10 5 0 1 66 14 2345
2018 Provides services to public 28 34 21 11 4 0 1 64 15 214
2018 Does not provide services to public 25 35 22 10 6 0 1 61 17 2335
2017 Provides services to public 30 29 20 12 6 1 2 61 18 329
2017 Does not provide services to public 26 35 21 10 6 1 1 63 16 2819

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 27 16 8 5 0 0 71 13 230
2020 Does not provide services to public 41 27 16 8 6 0 1 69 14 2695
2019 Provides services to public 36 28 18 8 9 0 1 65 17 236
2019 Does not provide services to public 37 28 17 9 8 1 1 66 18 2342

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 33 28 10 7 0 1 55 17 232
2020 Does not provide services to public 23 30 25 15 7 0 0 54 22 2719

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 33 27 16 4 0 0 53 20 231
2020 Does not provide services to public 21 31 26 13 8 0 0 52 21 2712
2019 Provides services to public 30 29 25 11 3 0 2 60 14 234
2019 Does not provide services to public 29 32 24 10 5 0 1 61 15 2341
2018 Provides services to public 28 29 26 13 3 0 1 57 16 215
2018 Does not provide services to public 24 33 24 12 5 0 1 58 18 2326
2017 Provides services to public 30 26 21 13 7 2 2 58 20 326
2017 Does not provide services to public 25 31 23 13 6 1 2 57 19 2811

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 28 20 6 3 0 0 72 9 231
2020 Does not provide services to public 39 31 19 7 3 0 1 70 10 2707
2019 Provides services to public 41 29 17 9 3 0 1 70 12 234
2019 Does not provide services to public 49 27 13 5 4 0 1 77 10 2336
2018 Provides services to public 40 25 16 9 6 0 3 68 15 215
2018 Does not provide services to public 48 27 14 7 4 0 2 76 11 2329
2017 Provides services to public 50 24 12 7 5 1 1 76 12 329
2017 Does not provide services to public 53 26 13 5 2 0 1 80 7 2822

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 28 33 14 5 0 0 48 19 231
2020 Does not provide services to public 18 36 27 12 7 0 0 54 19 2707

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 58 21 12 3 0 0 5 84 4 229
2020 Does not provide services to public 65 17 7 3 1 1 6 88 5 2704
2019 Provides services to public 66 16 8 3 2 1 6 87 4 236
2019 Does not provide services to public 72 12 5 2 2 1 6 90 4 2338
2018 Provides services to public 56 19 10 2 5 1 8 82 7 215
2018 Does not provide services to public 71 14 5 2 2 1 5 90 4 2330

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 77 9 5 4 1 1 4 89 5 231
2020 Does not provide services to public 77 9 4 2 2 1 4 91 4 2706
2019 Provides services to public 72 13 5 5 4 0 3 86 9 236
2019 Does not provide services to public 71 11 7 3 4 1 3 86 7 2349
2018 Provides services to public 65 17 6 3 3 2 3 86 7 214
2018 Does not provide services to public 67 14 7 4 3 1 4 85 8 2325
2017 Provides services to public 70 11 8 3 3 1 3 85 7 329
2017 Does not provide services to public 69 13 6 4 3 1 3 86 8 2823

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 20 5 3 1 0 2 90 5 230
2020 Does not provide services to public 63 23 8 3 1 0 2 88 4 2702
2019 Provides services to public 52 29 11 4 1 0 2 83 5 238
2019 Does not provide services to public 52 30 10 3 3 0 2 83 6 2340
2018 Provides services to public 58 23 12 4 2 0 1 81 7 215
2018 Does not provide services to public 51 28 13 4 2 0 1 80 7 2331
2017 Provides services to public 49 31 9 5 3 1 2 82 9 331
2017 Does not provide services to public 51 30 11 4 2 0 2 82 6 2816

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 66 17 7 4 4 0 2 84 8 232
2020 Does not provide services to public 65 18 7 4 3 1 2 85 7 2701
2019 Provides services to public 59 23 7 4 5 0 3 84 9 237
2019 Does not provide services to public 58 20 10 5 4 0 2 80 10 2344
2018 Provides services to public 58 22 6 5 8 0 1 81 13 213
2018 Does not provide services to public 52 23 12 6 5 0 1 76 12 2321
2017 Provides services to public 57 22 8 5 5 1 2 81 11 330
2017 Does not provide services to public 57 20 11 6 4 0 2 79 10 2825

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 65 14 3 1 2 0 14 94 3 230
2020 Does not provide services to public 59 14 4 1 1 0 21 93 2 2705
2019 Provides services to public 58 13 6 2 1 0 20 89 3 236
2019 Does not provide services to public 56 14 5 2 1 0 22 90 3 2336
2018 Provides services to public 57 13 8 2 1 1 19 87 4 216
2018 Does not provide services to public 50 16 7 2 1 0 24 87 4 2311
2017 Provides services to public 58 15 4 1 1 2 18 92 3 330
2017 Does not provide services to public 53 15 6 2 1 0 23 89 3 2819

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 21 14 3 3 1 2 80 6 232
2020 Does not provide services to public 64 22 7 2 0 0 3 90 3 2713
2019 Provides services to public 54 21 12 5 3 0 4 79 9 236
2019 Does not provide services to public 63 20 8 2 1 0 5 88 3 2333
2018 Provides services to public 54 23 15 3 1 1 3 80 5 210
2018 Does not provide services to public 60 21 9 3 1 0 6 87 4 2321
2017 Provides services to public 55 23 12 3 1 1 5 83 4 324
2017 Does not provide services to public 62 19 9 2 1 1 7 87 4 2805

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 72 13 7 4 3 1 1 87 6 232
2020 Does not provide services to public 74 14 5 2 2 0 3 91 4 2717
2019 Provides services to public 73 11 5 3 2 1 5 90 5 238
2019 Does not provide services to public 75 11 5 2 3 0 4 90 5 2345
2018 Provides services to public 71 13 7 3 2 1 3 87 6 215
2018 Does not provide services to public 73 13 5 2 3 0 4 89 6 2327
2017 Provides services to public 65 14 7 3 6 1 5 84 9 331
2017 Does not provide services to public 67 14 7 3 4 1 5 86 7 2826

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 26 19 5 2 1 0 73 8 232
2020 Does not provide services to public 43 31 16 5 3 0 1 76 8 2718
2019 Provides services to public 52 28 12 4 1 0 2 82 6 234
2019 Does not provide services to public 50 28 14 4 2 0 2 80 6 2342
2018 Provides services to public 51 27 13 2 5 1 2 79 7 215
2018 Does not provide services to public 46 31 14 4 2 0 2 79 6 2323
2017 Provides services to public 49 28 13 4 2 1 3 80 7 328
2017 Does not provide services to public 49 30 13 4 2 0 3 81 6 2820

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 44 26 6 2 0 0 66 8 232
2020 Does not provide services to public 23 43 25 6 3 0 0 66 10 2721

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 20 44 20 5 0 0 31 25 230
2020 Does not provide services to public 7 26 41 18 7 0 0 34 25 2716
2019 Provides services to public 11 28 34 21 5 0 0 39 26 238
2019 Does not provide services to public 10 28 39 17 6 0 0 38 23 2356
2018 Provides services to public 11 21 37 21 10 0 0 33 31 217
2018 Does not provide services to public 7 25 41 19 7 0 0 32 26 2344
2017 Provides services to public 8 21 40 22 8 1 1 29 31 332
2017 Does not provide services to public 6 25 42 19 8 0 0 31 26 2826

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 25 40 17 7 0 0 24 36 231
2020 Does not provide services to public 13 25 39 18 5 0 0 23 38 2714
2019 Provides services to public 9 24 37 23 6 0 0 30 33 235
2019 Does not provide services to public 11 23 41 19 7 0 0 26 33 2341
2018 Provides services to public 12 23 36 22 7 0 0 29 34 215
2018 Does not provide services to public 10 26 40 18 6 0 0 24 36 2313
2017 Provides services to public 9 25 42 17 5 1 1 22 35 328
2017 Does not provide services to public 8 23 43 19 6 0 0 25 31 2816

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 36 15 3 2 2 0 79 6 229
2020 Does not provide services to public 43 41 9 4 1 1 0 85 5 2715
2019 Provides services to public 34 39 14 7 3 2 0 75 10 236
2019 Does not provide services to public 33 43 12 7 3 2 0 78 10 2347
2018 Provides services to public 35 39 14 7 3 2 0 75 10 214
2018 Does not provide services to public 34 43 12 6 2 2 0 79 9 2345
2017 Provides services to public 31 40 12 7 6 4 0 74 13 330
2017 Does not provide services to public 35 42 12 6 3 2 0 78 10 2826

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 34 19 8 3 1 0 70 11 231
2020 Does not provide services to public 35 33 14 10 4 3 0 70 15 2707

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 28 15 10 8 2 0 66 19 230
2020 Does not provide services to public 36 29 10 14 9 1 1 66 24 2714

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 30 18 2 3 3 1 76 6 230
2020 Does not provide services to public 47 29 13 4 4 3 1 78 8 2701

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 39 18 8 3 2 1 71 11 231
2020 Does not provide services to public 31 34 16 11 5 2 0 67 16 2714
2019 Provides services to public 21 35 20 13 7 3 0 58 21 238
2019 Does not provide services to public 22 36 17 14 10 1 0 59 24 2353
2018 Provides services to public 24 35 17 12 11 1 0 59 24 216
2018 Does not provide services to public 20 37 16 16 9 2 0 58 26 2345
2017 Provides services to public 19 35 18 16 10 3 0 55 27 332
2017 Does not provide services to public 19 38 16 15 10 2 0 58 26 2824

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 44 10 6 1 0 0 83 7 232
2020 Does not provide services to public 40 44 8 7 1 0 0 84 8 2722

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 40 11 6 0 0 0 82 7 231
2020 Does not provide services to public 42 42 9 5 1 1 0 84 6 2716

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 42 14 6 1 0 1 78 7 229
2020 Does not provide services to public 34 40 16 7 2 1 1 75 9 2703

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 44 7 3 1 1 1 88 4 232
2020 Does not provide services to public 48 35 10 3 1 1 2 85 4 2715

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 19 4 0 0 3 1 96 0 231
2020 Does not provide services to public 70 17 3 1 0 7 2 95 1 2712

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 37 10 4 0 1 0 86 4 231
2020 Does not provide services to public 49 37 8 4 1 2 0 88 5 2713

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 34 10 4 5 1 0 81 9 231
2020 Does not provide services to public 49 30 8 8 4 1 0 80 12 2711

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 33 11 4 2 1 0 83 6 231
2020 Does not provide services to public 55 30 8 5 2 1 1 86 6 2717

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 42 18 12 4 0 0 66 16 32
2020 Does not provide services to public 21 54 11 9 3 1 1 76 12 503
2019 Provides services to public 22 42 13 10 8 0 6 67 19 32
2019 Does not provide services to public 19 51 13 11 4 1 2 72 15 440

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 100 0 30
2020 Does not provide services to public 97 3 503

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 36 15 10 3 3 3 71 14 30
2020 Does not provide services to public 30 44 12 12 2 0 0 74 14 491
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 232
2020 Does not provide services to public 7 93 2711

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 17 83 232
2020 Does not provide services to public 12 88 2712
2019 Provides services to public 16 84 238
2019 Does not provide services to public 16 84 2355
2017 Provides services to public 21 79 329
2017 Does not provide services to public 17 83 2820
2014 Provides services to public 19 81 287
2014 Does not provide services to public 15 85 2770

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 50 50 40
2020 Does not provide services to public 50 50 326

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 86 14 40
2020 Does not provide services to public 81 19 324
2019 Provides services to public 77 23 37
2019 Does not provide services to public 84 16 376
2017 Provides services to public 83 17 70
2017 Does not provide services to public 86 14 470
2014 Provides services to public 74 26 55
2014 Does not provide services to public 84 16 409

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 39 10 0 3 0 0 87 3 34
2020 Does not provide services to public 43 38 6 10 3 0 0 82 12 262
2019 Provides services to public 48 38 4 10 0 0 0 86 10 28
2019 Does not provide services to public 45 33 6 13 2 1 0 79 15 314
2017 Provides services to public 49 27 9 11 4 0 0 77 14 58
2017 Does not provide services to public 51 34 5 7 2 1 0 86 9 400
2014 Provides services to public 53 31 11 3 0 0 2 86 3 41
2014 Does not provide services to public 49 32 8 6 3 1 1 83 9 342

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 31 6 4 3 5 5 86 7 231
2020 Does not provide services to public 45 33 8 6 2 3 3 82 9 2712
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 35 19 1 44 56 231
2020 Does not provide services to public 38 41 20 0 52 48 2721

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 103
2020 Does not provide services to public 31 69 1045

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 24 20 18 26 0 3 33 46 103
2020 Does not provide services to public 7 15 14 22 36 1 4 23 62 1042

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 16 20 18 35 1 1 24 55 102
2020 Does not provide services to public 3 11 11 22 50 1 2 14 74 1044

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 18 15 6 6 2 12 69 14 232
2020 Does not provide services to public 39 19 13 8 6 2 12 68 17 2719
2019 Provides services to public 38 14 11 10 14 2 11 60 27 234
2019 Does not provide services to public 36 18 15 10 11 1 9 60 23 2342
2018 Provides services to public 39 9 14 16 10 1 11 55 29 217
2018 Does not provide services to public 35 17 15 9 12 1 10 59 24 2339
Date modified: