2020 Public Service Employee Survey Results for Department of Justice by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 48 5 5 0 0 0 89 5 18
2020 Federal regulators 45 21 11 22 0 0 0 66 22 18
2020 Communications or public affairs 33 52 2 14 0 0 0 85 14 59
2020 Access to information and privacy 0 51 0 23 26 0 0 51 49 16
2020 Security 28 50 13 8 0 0 0 78 8 24
2020 Library services 26 45 8 21 0 0 0 71 21 24
2020 Legal services 24 52 4 17 3 0 0 76 20 1823
2020 Administration and operations 42 48 4 6 0 0 0 90 6 240
2020 Human resources 44 44 3 8 1 0 0 88 9 137
2020 Financial management 51 42 1 6 0 0 0 94 6 114
2020 Procurement 41 14 15 30 0 0 0 55 30 14
2020 Real property 57 36 0 7 0 0 0 93 7 14
2020 Information management 38 48 8 6 0 0 0 86 6 56
2020 Information technology 46 42 5 7 0 0 0 88 7 107
2020 Data sciences 36 64 0 0 0 0 0 100 0 14
2020 Policy 24 60 4 10 3 0 0 84 12 113
2020 Project management 61 22 0 13 5 0 0 83 17 23
2020 Other services to the public 21 60 12 7 0 0 0 80 7 16
2020 None of the above 34 45 5 11 4 0 0 79 16 86

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 79 21 0 0 0 0 0 100 0 18
2020 Federal regulators 66 34 0 0 0 0 0 100 0 18
2020 Communications or public affairs 62 34 3 0 0 0 0 97 0 59
2020 Access to information and privacy 25 26 5 13 19 6 6 58 36 16
2020 Security 80 16 0 4 0 0 0 96 4 24
2020 Library services 92 4 4 0 0 0 0 96 0 24
2020 Legal services 76 18 3 2 0 1 0 94 3 1813
2020 Administration and operations 78 17 2 2 1 1 1 96 3 240
2020 Human resources 74 23 2 0 1 0 0 98 1 137
2020 Financial management 82 15 2 1 0 0 0 97 1 114
2020 Procurement 70 17 0 0 7 0 7 93 7 14
2020 Real property 73 14 6 7 0 0 0 87 7 14
2020 Information management 73 22 2 0 3 0 0 95 3 56
2020 Information technology 71 21 5 2 1 1 0 92 3 106
2020 Data sciences 93 0 0 0 7 0 0 93 7 14
2020 Policy 80 15 1 4 0 0 0 95 4 112
2020 Project management 81 14 0 4 0 0 0 96 4 22
2020 Other services to the public 76 17 6 0 0 0 0 94 0 16
2020 None of the above 69 18 3 4 5 0 1 88 9 86
2017 Client contact centre 47 44 5 5 0 0 0 91 5 21
2017 Federal regulators 63 27 0 10 0 0 0 90 10 19
2017 Communications or public affairs 78 13 5 2 2 0 0 92 3 57
2017 Access to information and privacy 75 17 0 5 3 0 0 92 8 23
2017 Security 63 28 0 4 0 0 4 95 5 22
2017 Science and technology 70 10 10 10 0 0 0 80 10 10
2017 Library services 77 23 0 0 0 0 0 100 0 25
2017 Legal services 69 21 4 3 2 0 1 91 5 1856
2017 Administration and operations 72 22 2 3 0 0 1 95 3 281
2017 Human resources 68 27 3 2 1 0 0 95 2 115
2017 Financial management 68 27 3 1 1 0 1 96 2 117
2017 Procurement 42 47 12 0 0 0 0 88 0 17
2017 Real property 90 10 0 0 0 0 0 100 0 10
2017 Information management 74 18 5 1 1 1 0 93 3 77
2017 Information technology 64 27 3 3 0 1 1 94 3 108
2017 Data sciences 71 10 10 0 5 0 5 85 5 20
2017 Policy 80 15 3 1 0 0 0 96 1 99
2017 Project management 69 22 0 8 0 0 0 92 8 23
2017 Other services to the public 77 16 7 0 0 0 0 93 0 13
2017 None of the above 62 29 5 1 1 0 1 92 2 161
2014 Client contact centre 50 41 0 9 0 0 0 91 9 28
2014 Federal regulators 73 21 6 0 0 0 0 94 0 18
2014 Communications or public affairs 71 17 3 8 0 0 0 89 8 63
2014 Access to information and privacy 61 23 5 0 11 0 0 84 11 18
2014 Security 63 32 0 5 0 0 0 95 5 19
2014 Library services 69 23 9 0 0 0 0 91 0 24
2014 Legal services 65 24 4 4 2 1 1 90 5 1877
2014 Administration and operations 73 20 3 4 0 0 0 93 4 287
2014 Human resources 77 16 4 2 1 0 0 93 2 135
2014 Financial management 66 25 4 2 2 0 0 92 4 116
2014 Procurement 56 44 0 0 0 0 0 100 0 18
2014 Information management 65 23 3 4 3 1 1 91 7 78
2014 Information technology 60 26 4 4 1 0 5 91 5 78
2014 Internal audit 53 31 8 8 0 0 0 85 8 13
2014 Other services to the public 67 20 0 8 4 0 0 87 13 24
2014 None of the above 65 25 6 2 1 1 0 91 3 198

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 43 11 5 0 0 5 83 6 18
2020 Federal regulators 28 44 6 11 11 0 0 72 22 18
2020 Communications or public affairs 32 53 7 9 0 0 0 85 9 59
2020 Access to information and privacy 0 26 30 25 19 0 0 26 44 16
2020 Security 29 50 8 13 0 0 0 79 13 24
2020 Library services 42 28 12 13 0 4 0 74 13 24
2020 Legal services 27 42 9 17 4 0 0 69 21 1815
2020 Administration and operations 40 43 6 9 2 0 0 82 11 241
2020 Human resources 41 38 6 13 2 0 1 80 14 137
2020 Financial management 54 36 5 3 1 0 1 91 3 114
2020 Procurement 34 27 0 39 0 0 0 61 39 14
2020 Real property 44 56 0 0 0 0 0 100 0 14
2020 Information management 37 42 10 11 0 0 0 79 11 56
2020 Information technology 42 41 8 6 2 0 2 85 8 107
2020 Data sciences 44 42 7 0 0 0 7 92 0 14
2020 Policy 28 44 9 15 3 0 0 73 19 113
2020 Project management 40 39 9 5 4 0 4 82 9 23
2020 Other services to the public 32 52 5 12 0 0 0 84 12 16
2020 None of the above 28 43 15 5 6 1 2 73 11 86
2019 Client contact centre 48 33 13 0 6 0 0 81 6 20
2019 Federal regulators 49 45 0 6 0 0 0 94 6 16
2019 Communications or public affairs 53 34 8 5 0 0 0 87 5 57
2019 Access to information and privacy 23 58 0 9 9 0 0 81 19 19
2019 Security 44 38 11 3 3 0 0 82 7 28
2019 Library services 40 38 14 4 4 0 0 78 8 23
2019 Legal services 40 39 6 10 5 0 0 79 15 1528
2019 Administration and operations 48 35 7 7 2 0 0 83 10 234
2019 Human resources 47 37 5 9 2 0 0 83 11 129
2019 Financial management 53 36 7 3 1 0 0 90 3 107
2019 Procurement 34 28 8 12 18 0 0 61 30 15
2019 Information management 38 46 1 11 4 0 0 84 14 59
2019 Information technology 48 27 8 9 7 0 0 76 16 77
2019 Internal audit 45 37 0 10 8 0 0 82 18 11
2019 Policy 48 41 3 5 3 0 0 89 8 88
2019 Project management 40 29 0 23 4 4 0 72 28 21
2019 Other services to the public 49 34 0 17 0 0 0 83 17 13
2019 None of the above 34 34 8 9 13 0 1 69 23 85
2017 Client contact centre 33 43 10 5 9 0 0 76 14 21
2017 Federal regulators 32 57 6 6 0 0 0 89 6 19
2017 Communications or public affairs 41 27 10 16 5 0 0 69 21 57
2017 Access to information and privacy 37 43 8 4 8 0 0 80 12 23
2017 Security 50 33 0 9 9 0 0 83 17 22
2017 Science and technology 50 10 10 30 0 0 0 60 30 10
2017 Library services 39 35 8 11 8 0 0 73 19 25
2017 Legal services 41 38 6 10 4 0 0 79 14 1863
2017 Administration and operations 46 39 5 9 2 0 0 84 11 279
2017 Human resources 49 33 5 9 2 1 0 83 11 115
2017 Financial management 43 34 10 8 5 0 0 77 12 117
2017 Procurement 12 24 18 12 35 0 0 35 47 17
2017 Real property 60 20 0 9 11 0 0 80 20 10
2017 Information management 48 35 5 10 1 0 1 83 12 78
2017 Information technology 52 34 4 7 3 0 0 85 10 108
2017 Evaluation 10 19 0 40 31 0 0 29 71 10
2017 Data sciences 56 15 9 10 10 0 0 71 20 20
2017 Policy 53 29 6 6 6 0 0 82 12 99
2017 Project management 34 36 9 13 8 0 0 70 21 23
2017 Other services to the public 48 30 7 0 15 0 0 78 15 13
2017 None of the above 37 37 6 14 6 0 0 75 19 162
2014 Client contact centre 29 41 14 9 7 0 0 71 16 29
2014 Federal regulators 39 38 6 6 11 0 0 78 17 18
2014 Communications or public affairs 41 40 3 10 6 0 0 81 16 63
2014 Access to information and privacy 22 57 0 5 15 0 0 80 20 18
2014 Security 26 58 0 11 5 0 0 85 15 19
2014 Library services 38 30 7 12 12 0 0 68 25 24
2014 Legal services 42 36 7 9 6 0 0 78 14 1876
2014 Administration and operations 40 35 8 9 8 0 0 76 16 287
2014 Human resources 55 25 7 10 4 0 0 79 13 135
2014 Financial management 28 35 9 11 16 0 0 63 27 116
2014 Procurement 34 28 11 21 5 0 0 62 27 18
2014 Information management 38 35 11 11 4 0 1 74 15 78
2014 Information technology 47 30 5 14 4 0 0 77 18 78
2014 Internal audit 46 24 0 15 15 0 0 69 31 13
2014 Other services to the public 42 29 0 12 17 0 0 71 29 24
2014 None of the above 47 31 5 9 8 1 0 79 16 198

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 42 0 17 0 0 0 83 17 18
2020 Federal regulators 39 44 11 0 6 0 0 83 6 18
2020 Communications or public affairs 36 34 17 5 3 0 3 73 9 59
2020 Access to information and privacy 32 19 24 6 19 0 0 51 25 16
2020 Security 30 40 30 0 0 0 0 70 0 24
2020 Library services 40 39 13 4 0 0 4 82 4 23
2020 Legal services 38 43 9 8 1 0 0 81 10 1805
2020 Administration and operations 51 35 8 6 0 0 0 86 6 238
2020 Human resources 45 41 4 8 1 0 1 87 9 137
2020 Financial management 47 39 8 3 3 0 1 86 5 111
2020 Procurement 48 21 15 7 9 0 0 69 17 13
2020 Real property 51 43 6 0 0 0 0 94 0 14
2020 Information management 51 25 13 9 0 2 0 77 10 56
2020 Information technology 34 40 14 9 2 0 0 75 11 107
2020 Data sciences 43 36 13 7 0 0 0 80 7 14
2020 Policy 47 36 6 10 2 0 0 83 12 113
2020 Project management 74 9 4 5 8 0 0 83 13 23
2020 Other services to the public 45 42 14 0 0 0 0 86 0 16
2020 None of the above 39 35 11 7 8 0 0 74 14 85
2019 Client contact centre 37 40 4 8 11 0 0 77 19 20
2019 Federal regulators 49 45 6 0 0 0 0 94 0 16
2019 Communications or public affairs 28 25 29 13 3 0 2 54 17 58
2019 Access to information and privacy 24 37 9 14 9 0 6 65 25 19
2019 Security 50 35 7 7 0 0 0 85 7 27
2019 Library services 20 35 12 21 13 0 0 54 34 23
2019 Legal services 29 46 9 12 3 0 0 76 15 1515
2019 Administration and operations 38 42 7 10 3 0 1 80 13 233
2019 Human resources 38 35 15 9 3 0 1 73 12 129
2019 Financial management 38 49 8 4 1 0 1 87 5 107
2019 Procurement 16 24 33 20 6 0 0 40 27 15
2019 Information management 35 38 9 13 5 0 0 73 18 60
2019 Information technology 36 40 12 4 8 0 0 76 11 77
2019 Internal audit 55 27 10 0 8 0 0 82 8 11
2019 Policy 38 42 8 9 3 0 0 80 12 87
2019 Project management 34 43 15 9 0 0 0 77 9 21
2019 Other services to the public 54 20 11 15 0 0 0 73 15 12
2019 None of the above 29 46 13 7 2 0 3 77 10 84
2018 Client contact centre 23 46 13 12 5 0 0 70 17 23
2018 Federal regulators 25 57 6 12 0 0 0 82 12 16
2018 Communications or public affairs 20 36 21 21 0 0 2 57 21 49
2018 Access to information and privacy 25 38 0 15 15 0 7 68 32 13
2018 Security 34 50 8 8 0 0 0 84 8 26
2018 Library services 26 34 9 30 0 0 0 61 30 20
2018 Legal services 26 50 8 11 4 0 0 76 15 1623
2018 Administration and operations 35 43 10 10 1 0 0 78 12 198
2018 Human resources 36 42 7 5 8 0 2 79 14 114
2018 Financial management 35 41 12 8 3 0 0 76 11 113
2018 Information management 37 38 6 16 3 0 0 75 19 60
2018 Information technology 26 48 8 14 3 0 0 75 17 70
2018 Evaluation 0 61 22 8 0 0 8 67 9 11
2018 Data sciences 15 78 0 6 0 0 0 94 6 13
2018 Policy 32 47 11 8 2 0 0 79 10 69
2018 Project management 45 30 10 5 10 0 0 75 15 20
2018 None of the above 27 45 11 12 5 0 0 72 18 76
2017 Client contact centre 43 39 10 0 9 0 0 81 9 21
2017 Federal regulators 15 66 5 9 5 0 0 81 14 19
2017 Communications or public affairs 29 38 17 12 3 0 0 67 15 57
2017 Access to information and privacy 40 41 7 8 4 0 0 81 12 23
2017 Security 31 26 14 24 4 0 0 57 29 22
2017 Science and technology 10 40 30 10 10 0 0 50 20 10
2017 Library services 21 49 4 19 8 0 0 70 26 25
2017 Legal services 28 46 10 13 3 0 0 74 16 1861
2017 Administration and operations 39 37 8 10 6 0 0 76 16 281
2017 Human resources 32 41 11 10 4 1 0 74 15 115
2017 Financial management 38 36 16 7 3 0 0 74 10 117
2017 Procurement 6 36 29 12 17 0 0 42 29 17
2017 Real property 49 29 11 0 11 0 0 78 11 10
2017 Information management 40 42 4 6 8 0 0 82 14 78
2017 Information technology 33 39 13 7 7 0 0 73 15 108
2017 Evaluation 19 0 21 40 20 0 0 19 61 10
2017 Data sciences 20 39 9 22 10 0 0 59 32 20
2017 Policy 36 47 5 8 4 0 0 83 12 99
2017 Project management 40 35 8 13 4 0 0 75 17 23
2017 Other services to the public 33 36 8 16 7 0 0 69 23 13
2017 None of the above 31 37 12 13 6 1 0 69 19 162
2014 Client contact centre 40 24 11 19 6 0 0 64 25 29
2014 Federal regulators 39 38 6 11 6 0 0 78 17 18
2014 Communications or public affairs 36 40 14 6 3 0 0 76 9 63
2014 Access to information and privacy 23 34 23 10 5 0 5 60 16 18
2014 Security 17 37 20 6 20 0 0 54 26 19
2014 Library services 14 27 27 21 11 0 0 41 32 24
2014 Legal services 25 44 11 14 6 0 0 69 20 1877
2014 Administration and operations 35 37 11 10 7 0 1 73 16 287
2014 Human resources 42 33 14 4 5 0 1 76 10 135
2014 Financial management 29 37 10 14 9 1 0 67 23 116
2014 Procurement 17 48 18 17 0 0 0 65 17 18
2014 Information management 17 34 19 23 5 0 1 52 29 78
2014 Information technology 19 44 14 14 8 1 0 64 22 78
2014 Internal audit 60 15 0 9 16 0 0 76 24 13
2014 Other services to the public 20 42 8 13 17 0 0 62 30 24
2014 None of the above 34 40 9 10 6 0 1 75 16 198

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 32 5 0 11 0 0 83 11 18
2020 Federal regulators 36 29 12 24 0 0 0 64 24 17
2020 Communications or public affairs 54 27 10 5 2 0 2 83 7 59
2020 Access to information and privacy 19 36 13 13 19 0 0 55 32 16
2020 Security 41 50 0 8 0 0 0 92 8 24
2020 Library services 47 37 8 8 0 0 0 84 8 24
2020 Legal services 39 38 10 11 2 0 0 77 13 1807
2020 Administration and operations 50 38 6 5 1 0 0 88 6 240
2020 Human resources 46 38 8 7 1 0 0 84 8 133
2020 Financial management 59 32 4 4 1 0 1 92 4 111
2020 Procurement 56 22 7 15 0 0 0 78 15 14
2020 Real property 59 35 6 0 0 0 0 94 0 14
2020 Information management 47 43 6 4 0 0 0 90 4 53
2020 Information technology 47 36 11 5 1 0 0 83 6 107
2020 Data sciences 57 29 7 0 0 7 0 92 0 14
2020 Policy 45 28 10 12 4 0 1 74 16 112
2020 Project management 56 31 0 0 9 0 4 91 9 23
2020 Other services to the public 40 60 0 0 0 0 0 100 0 15
2020 None of the above 42 26 19 9 3 0 0 69 12 81
2019 Client contact centre 47 23 10 14 6 0 0 70 20 20
2019 Federal regulators 49 32 6 13 0 0 0 81 13 16
2019 Communications or public affairs 37 42 15 7 0 0 0 78 7 58
2019 Access to information and privacy 37 33 9 0 21 0 0 70 21 19
2019 Security 60 33 4 4 0 0 0 93 4 27
2019 Library services 47 31 0 8 9 5 0 82 18 22
2019 Legal services 36 42 10 7 3 0 0 79 11 1510
2019 Administration and operations 51 35 7 6 1 0 0 86 7 227
2019 Human resources 52 35 10 3 0 0 0 87 3 130
2019 Financial management 43 50 5 1 0 0 0 93 1 108
2019 Procurement 62 19 6 0 13 0 0 81 13 14
2019 Information management 36 46 7 8 3 0 0 82 11 60
2019 Information technology 47 33 9 7 4 0 0 80 11 77
2019 Internal audit 64 18 10 0 8 0 0 82 8 11
2019 Policy 49 34 6 8 3 0 0 83 11 87
2019 Project management 61 30 0 5 5 0 0 91 9 20
2019 Other services to the public 55 36 0 9 0 0 0 91 9 13
2019 None of the above 43 35 10 7 5 0 1 78 12 85
2017 Client contact centre 43 42 10 5 0 0 0 85 5 21
2017 Federal regulators 48 37 9 6 0 0 0 85 6 19
2017 Communications or public affairs 47 45 7 2 0 0 0 91 2 57
2017 Access to information and privacy 61 30 0 9 0 0 0 91 9 23
2017 Security 64 18 9 4 4 0 0 82 9 22
2017 Science and technology 30 60 0 0 10 0 0 90 10 10
2017 Library services 47 40 0 12 0 0 0 88 12 24
2017 Legal services 43 39 8 7 2 0 0 83 9 1856
2017 Administration and operations 49 36 10 4 1 0 0 86 5 279
2017 Human resources 45 39 6 9 0 1 0 85 9 115
2017 Financial management 55 37 6 1 1 0 1 92 2 117
2017 Procurement 12 48 18 23 0 0 0 60 23 17
2017 Real property 69 20 11 0 0 0 0 89 0 10
2017 Information management 53 34 5 5 3 0 0 87 8 76
2017 Information technology 53 37 4 3 2 1 0 91 4 108
2017 Evaluation 39 30 0 20 11 0 0 69 31 10
2017 Data sciences 49 24 5 18 0 0 5 76 18 20
2017 Policy 60 33 5 3 0 0 0 92 3 99
2017 Project management 57 35 4 4 0 0 0 92 4 23
2017 Other services to the public 48 37 0 0 8 7 0 92 8 13
2017 None of the above 44 39 7 8 3 0 0 82 11 160
2014 Client contact centre 32 41 17 7 3 0 0 73 10 29
2014 Federal regulators 39 17 27 6 6 0 6 60 12 18
2014 Communications or public affairs 47 36 5 10 2 0 0 84 11 63
2014 Access to information and privacy 29 38 23 5 5 0 0 67 10 18
2014 Security 21 57 6 15 0 0 0 79 15 19
2014 Library services 44 38 4 0 9 4 0 86 9 24
2014 Legal services 36 40 12 9 3 0 0 77 11 1878
2014 Administration and operations 42 42 8 5 2 0 0 85 7 287
2014 Human resources 61 22 9 5 2 0 1 84 6 135
2014 Financial management 43 34 7 10 4 1 0 78 15 116
2014 Procurement 40 32 22 5 0 0 0 72 5 18
2014 Information management 33 41 12 11 1 0 1 75 13 78
2014 Information technology 38 41 13 5 1 0 1 81 7 78
2014 Internal audit 61 15 8 17 0 0 0 76 17 13
2014 Other services to the public 33 43 4 12 8 0 0 76 21 24
2014 None of the above 46 34 9 9 1 1 0 81 10 198

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 37 11 6 5 0 0 78 11 18
2020 Federal regulators 39 34 6 11 5 6 0 77 17 18
2020 Communications or public affairs 32 40 14 10 3 0 0 73 14 59
2020 Access to information and privacy 39 17 19 6 19 0 0 56 25 16
2020 Security 25 35 13 18 8 0 0 61 26 24
2020 Library services 41 37 18 0 4 0 0 78 4 24
2020 Legal services 30 37 12 14 7 0 0 67 20 1814
2020 Administration and operations 53 32 8 5 2 0 0 85 7 239
2020 Human resources 55 30 6 7 1 1 0 86 8 136
2020 Financial management 68 20 5 5 1 0 1 89 6 114
2020 Procurement 33 31 16 10 10 0 0 64 20 12
2020 Real property 44 34 7 7 8 0 0 78 15 14
2020 Information management 45 34 12 6 4 0 0 78 10 56
2020 Information technology 44 36 11 6 3 0 0 80 9 106
2020 Data sciences 64 29 0 7 0 0 0 93 7 14
2020 Policy 42 36 8 11 4 0 0 77 15 112
2020 Project management 83 8 0 4 4 0 0 92 8 23
2020 Other services to the public 37 38 25 0 0 0 0 75 0 16
2020 None of the above 39 22 10 16 10 1 0 62 27 85
2019 Client contact centre 47 24 0 10 19 0 0 71 29 20
2019 Federal regulators 44 45 11 0 0 0 0 89 0 16
2019 Communications or public affairs 48 38 5 8 0 0 0 87 8 58
2019 Access to information and privacy 39 28 13 15 4 0 0 67 20 20
2019 Security 45 25 16 3 10 0 0 70 14 28
2019 Library services 32 34 12 4 13 5 0 69 18 23
2019 Legal services 31 36 12 14 7 0 0 67 21 1522
2019 Administration and operations 50 31 7 8 5 0 0 80 13 233
2019 Human resources 46 31 12 7 2 1 0 78 10 130
2019 Financial management 57 33 6 2 0 0 1 92 2 108
2019 Procurement 44 24 12 14 6 0 0 67 20 15
2019 Information management 51 32 8 0 9 0 0 83 9 60
2019 Information technology 50 33 10 2 5 0 0 82 8 76
2019 Internal audit 47 35 10 0 8 0 0 82 8 11
2019 Policy 44 33 8 6 8 0 0 78 14 87
2019 Project management 47 30 10 0 13 0 0 77 13 21
2019 Other services to the public 53 33 7 7 0 0 0 86 7 13
2019 None of the above 39 31 9 10 9 0 1 71 20 85
2018 Client contact centre 30 57 4 9 0 0 0 87 9 23
2018 Federal regulators 47 32 14 7 0 0 0 79 7 15
2018 Communications or public affairs 39 40 15 4 2 0 0 79 6 48
2018 Access to information and privacy 48 22 7 7 15 0 0 71 22 13
2018 Security 43 47 10 0 0 0 0 90 0 26
2018 Library services 29 41 26 0 5 0 0 70 5 20
2018 Legal services 31 39 10 13 6 0 0 70 19 1620
2018 Administration and operations 53 31 9 5 2 1 0 84 7 197
2018 Human resources 48 30 12 6 3 0 1 78 9 113
2018 Financial management 58 31 5 4 2 0 0 89 5 112
2018 Information management 69 16 3 3 7 1 0 86 10 60
2018 Information technology 50 31 6 10 1 0 1 82 12 70
2018 Evaluation 51 32 8 8 0 0 0 83 8 11
2018 Data sciences 37 48 8 8 0 0 0 85 8 13
2018 Policy 43 32 6 11 7 0 1 76 18 69
2018 Project management 60 30 6 5 0 0 0 90 5 20
2018 None of the above 37 40 6 8 9 0 0 76 17 76
2017 Client contact centre 43 38 0 5 9 0 5 85 15 21
2017 Federal regulators 48 31 6 11 5 0 0 79 16 19
2017 Communications or public affairs 47 27 15 5 3 3 0 76 9 57
2017 Access to information and privacy 53 32 7 4 4 0 0 85 8 23
2017 Security 41 32 4 19 4 0 0 73 23 22
2017 Science and technology 20 50 30 0 0 0 0 70 0 10
2017 Library services 48 29 15 4 4 0 0 77 8 25
2017 Legal services 32 37 10 12 8 0 0 70 20 1858
2017 Administration and operations 51 31 9 5 4 0 0 82 9 281
2017 Human resources 49 38 2 8 2 1 0 88 10 115
2017 Financial management 52 32 6 4 6 0 0 84 10 117
2017 Procurement 30 29 12 18 12 0 0 58 30 17
2017 Real property 67 0 11 11 11 0 0 67 22 10
2017 Information management 55 25 8 5 7 0 0 80 12 77
2017 Information technology 56 30 10 3 2 0 0 85 4 108
2017 Evaluation 20 9 21 0 40 10 0 32 45 10
2017 Data sciences 56 35 5 5 0 0 0 90 5 20
2017 Policy 41 35 8 7 9 0 0 76 16 99
2017 Project management 62 25 4 4 4 0 0 87 8 23
2017 Other services to the public 55 14 7 8 16 0 0 69 24 13
2017 None of the above 35 33 9 14 8 0 0 69 22 161
2014 Client contact centre 35 34 21 7 3 0 0 70 9 29
2014 Federal regulators 33 51 0 17 0 0 0 83 17 18
2014 Communications or public affairs 54 31 6 5 4 0 0 85 9 63
2014 Access to information and privacy 23 38 10 17 5 6 0 65 24 18
2014 Security 12 47 11 19 11 0 0 59 30 19
2014 Library services 30 32 21 4 13 0 0 62 17 24
2014 Legal services 29 38 11 13 8 0 0 67 21 1878
2014 Administration and operations 39 37 10 7 5 0 1 78 12 287
2014 Human resources 57 24 9 3 6 0 2 82 9 135
2014 Financial management 47 23 13 10 6 0 1 71 16 116
2014 Procurement 24 48 22 0 0 5 0 77 0 18
2014 Information management 31 39 14 8 5 0 1 71 14 78
2014 Information technology 22 43 9 18 5 4 0 67 24 78
2014 Internal audit 53 22 8 8 9 0 0 76 17 13
2014 Other services to the public 41 29 13 8 8 0 0 70 17 24
2014 None of the above 40 34 7 13 5 0 1 75 19 198

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 53 0 6 0 0 0 94 6 18
2020 Federal regulators 62 16 17 0 6 0 0 78 6 18
2020 Communications or public affairs 40 41 11 5 3 0 0 81 9 59
2020 Access to information and privacy 26 49 0 6 19 0 0 75 25 16
2020 Security 45 32 14 4 4 0 0 78 8 24
2020 Library services 45 38 4 14 0 0 0 82 14 24
2020 Legal services 38 44 11 6 2 0 0 82 8 1820
2020 Administration and operations 40 40 9 8 3 0 0 80 11 239
2020 Human resources 47 35 7 10 1 0 0 82 11 137
2020 Financial management 53 31 9 5 2 0 0 84 7 114
2020 Procurement 24 45 7 24 0 0 0 69 24 13
2020 Real property 51 49 0 0 0 0 0 100 0 14
2020 Information management 49 24 10 11 6 0 0 73 17 56
2020 Information technology 37 44 9 7 2 1 0 81 9 107
2020 Data sciences 35 65 0 0 0 0 0 100 0 14
2020 Policy 49 40 4 5 3 0 0 89 7 113
2020 Project management 74 18 0 4 4 0 0 92 8 23
2020 Other services to the public 56 33 0 12 0 0 0 88 12 16
2020 None of the above 45 31 14 5 5 0 0 76 10 86
2019 Client contact centre 46 45 0 4 6 0 0 90 10 20
2019 Federal regulators 43 43 13 0 0 0 0 87 0 16
2019 Communications or public affairs 30 43 11 8 7 0 0 74 15 58
2019 Access to information and privacy 27 54 10 9 0 0 0 81 9 20
2019 Security 47 32 7 7 3 4 0 82 11 28
2019 Library services 25 46 13 4 12 0 0 71 16 23
2019 Legal services 36 44 10 7 3 0 0 80 10 1522
2019 Administration and operations 38 43 10 5 4 0 0 81 9 233
2019 Human resources 41 41 11 5 2 0 0 82 7 129
2019 Financial management 39 44 11 5 1 0 0 83 6 108
2019 Procurement 29 33 18 15 6 0 0 61 21 15
2019 Information management 32 38 15 7 8 0 0 70 15 60
2019 Information technology 39 42 8 6 5 0 0 81 11 77
2019 Internal audit 55 37 0 0 8 0 0 92 8 11
2019 Policy 37 44 10 4 4 0 0 82 8 88
2019 Project management 27 59 14 0 0 0 0 86 0 21
2019 Other services to the public 54 39 7 0 0 0 0 93 0 13
2019 None of the above 33 34 18 6 8 0 1 68 14 85
2018 Client contact centre 18 50 19 4 9 0 0 68 13 23
2018 Federal regulators 37 56 0 6 0 0 0 94 6 16
2018 Communications or public affairs 26 44 16 8 6 0 0 69 14 49
2018 Access to information and privacy 32 38 15 15 0 0 0 70 15 13
2018 Security 44 44 8 4 0 0 0 88 4 26
2018 Library services 36 39 9 15 0 0 0 75 15 20
2018 Legal services 33 46 10 8 3 0 0 79 11 1601
2018 Administration and operations 29 50 12 7 3 0 0 78 10 195
2018 Human resources 33 49 6 6 5 0 0 82 11 114
2018 Financial management 35 37 19 6 3 0 0 72 9 112
2018 Information management 48 30 8 9 5 0 0 78 14 60
2018 Information technology 37 47 7 6 3 0 0 84 9 70
2018 Evaluation 15 39 29 8 8 0 0 54 17 11
2018 Data sciences 37 32 16 0 15 0 0 69 15 13
2018 Policy 39 53 5 3 0 0 0 92 3 69
2018 Project management 52 31 11 0 5 0 0 83 5 19
2018 None of the above 39 38 7 9 8 0 0 76 17 75
2017 Client contact centre 34 47 15 4 0 0 0 81 4 21
2017 Federal regulators 25 60 10 5 0 0 0 85 5 19
2017 Communications or public affairs 35 46 9 5 5 0 0 81 10 57
2017 Access to information and privacy 33 53 0 9 0 0 5 90 10 22
2017 Security 46 40 9 5 0 0 0 86 5 22
2017 Science and technology 40 40 0 10 10 0 0 80 20 10
2017 Library services 31 50 8 4 8 0 0 81 11 25
2017 Legal services 33 47 9 8 3 0 0 80 11 1860
2017 Administration and operations 33 44 12 7 4 0 0 77 11 281
2017 Human resources 33 47 12 7 2 0 0 79 9 115
2017 Financial management 30 51 10 2 8 0 0 81 9 117
2017 Procurement 17 25 29 12 17 0 0 42 29 17
2017 Real property 67 11 11 0 11 0 0 78 11 10
2017 Information management 39 36 10 7 8 0 0 75 15 78
2017 Information technology 44 39 10 5 3 0 0 83 7 107
2017 Evaluation 39 40 0 10 10 0 0 80 20 10
2017 Data sciences 29 32 24 10 5 0 0 61 15 20
2017 Policy 44 44 4 6 2 0 0 88 8 99
2017 Project management 44 38 4 4 9 0 0 82 13 23
2017 Other services to the public 48 37 8 7 0 0 0 85 7 13
2017 None of the above 39 37 11 6 7 0 0 76 13 160
2014 Client contact centre 26 47 27 0 0 0 0 73 0 28
2014 Federal regulators 34 44 11 6 6 0 0 78 11 18
2014 Communications or public affairs 29 52 6 6 6 0 0 81 13 63
2014 Access to information and privacy 22 51 27 0 0 0 0 73 0 18
2014 Security 6 75 10 5 5 0 0 81 10 19
2014 Library services 33 52 10 0 5 0 0 85 5 24
2014 Legal services 28 49 10 9 4 0 0 77 13 1878
2014 Administration and operations 27 43 15 10 5 0 0 70 15 287
2014 Human resources 36 39 12 10 3 0 0 75 13 135
2014 Financial management 20 52 17 6 5 0 0 72 11 116
2014 Procurement 24 49 11 5 11 0 0 72 17 18
2014 Information management 26 43 10 16 5 0 0 68 22 77
2014 Information technology 33 38 7 13 9 0 0 72 22 78
2014 Internal audit 38 46 0 0 16 0 0 84 16 13
2014 Other services to the public 28 41 9 9 12 0 0 69 22 24
2014 None of the above 37 45 9 6 4 0 0 82 9 198

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 12 55 12 21 0 0 0 67 21 17
2020 Federal regulators 21 39 17 17 6 0 0 61 22 18
2020 Communications or public affairs 42 31 15 9 3 0 0 73 12 59
2020 Access to information and privacy 30 39 6 6 19 0 0 68 25 16
2020 Security 29 49 4 5 13 0 0 78 18 24
2020 Library services 28 33 16 18 4 0 0 61 22 24
2020 Legal services 30 40 12 12 6 0 0 71 18 1818
2020 Administration and operations 38 40 9 10 3 0 0 78 13 239
2020 Human resources 43 36 8 10 2 0 0 80 13 136
2020 Financial management 44 32 15 6 3 0 0 76 9 114
2020 Procurement 24 45 17 15 0 0 0 69 15 13
2020 Real property 64 14 0 22 0 0 0 78 22 14
2020 Information management 41 35 12 6 6 0 0 75 12 55
2020 Information technology 29 45 13 9 3 1 0 74 12 107
2020 Data sciences 58 42 0 0 0 0 0 100 0 14
2020 Policy 42 44 7 5 2 0 0 86 7 112
2020 Project management 65 17 0 9 8 0 0 83 17 23
2020 Other services to the public 59 13 17 7 0 0 4 75 8 16
2020 None of the above 33 31 11 13 12 0 0 64 24 85
2019 Client contact centre 35 46 9 4 6 0 0 81 10 20
2019 Federal regulators 31 31 19 13 0 6 0 65 14 16
2019 Communications or public affairs 32 42 12 11 3 0 0 74 15 58
2019 Access to information and privacy 24 48 15 4 9 0 0 71 13 20
2019 Security 40 32 14 3 7 0 3 74 11 28
2019 Library services 32 34 8 21 4 0 0 67 25 23
2019 Legal services 22 39 12 15 11 0 0 61 26 1523
2019 Administration and operations 36 38 9 11 6 0 0 75 17 233
2019 Human resources 33 43 12 7 5 0 0 77 11 130
2019 Financial management 34 44 15 4 2 0 1 79 6 107
2019 Procurement 23 40 24 0 12 0 0 64 12 15
2019 Information management 33 38 11 12 7 0 0 71 19 60
2019 Information technology 34 37 13 9 8 0 0 71 17 75
2019 Internal audit 52 20 10 10 8 0 0 72 18 11
2019 Policy 42 28 11 8 10 0 0 70 18 86
2019 Project management 43 33 14 6 4 0 0 76 10 21
2019 Other services to the public 51 35 14 0 0 0 0 86 0 13
2019 None of the above 33 30 15 11 10 0 1 64 21 85
2018 Client contact centre 22 38 22 10 8 0 0 60 17 23
2018 Federal regulators 7 53 27 13 0 0 0 60 13 15
2018 Communications or public affairs 26 27 14 29 4 0 0 53 33 49
2018 Access to information and privacy 32 39 0 15 15 0 0 71 29 13
2018 Security 40 32 16 12 0 0 0 71 12 25
2018 Library services 22 44 25 5 5 0 0 65 10 20
2018 Legal services 21 34 14 18 12 0 0 55 30 1620
2018 Administration and operations 39 30 13 11 7 0 1 70 17 199
2018 Human resources 36 40 8 8 8 0 0 76 16 114
2018 Financial management 32 39 17 9 3 1 0 71 12 113
2018 Information management 39 33 8 7 13 0 0 72 20 60
2018 Information technology 32 33 22 9 3 0 0 66 12 70
2018 Evaluation 24 26 24 8 8 0 8 55 18 11
2018 Data sciences 15 40 30 8 8 0 0 55 15 13
2018 Policy 38 37 9 7 8 0 0 76 15 68
2018 Project management 55 25 0 9 10 0 0 80 20 20
2018 None of the above 33 25 13 11 18 0 0 58 29 76
2017 Client contact centre 19 52 15 4 4 5 0 75 9 21
2017 Federal regulators 10 40 28 12 11 0 0 50 22 18
2017 Communications or public affairs 30 35 12 16 9 0 0 64 24 57
2017 Access to information and privacy 29 45 4 13 8 0 0 74 22 22
2017 Security 35 28 14 14 9 0 0 63 23 22
2017 Science and technology 20 50 10 10 10 0 0 70 20 10
2017 Library services 23 30 12 23 12 0 0 54 35 25
2017 Legal services 20 37 13 16 13 0 0 58 29 1859
2017 Administration and operations 33 37 14 10 7 0 0 70 17 281
2017 Human resources 26 46 11 12 4 1 0 73 16 115
2017 Financial management 29 36 18 10 7 0 0 65 17 117
2017 Procurement 6 40 30 6 18 0 0 46 24 17
2017 Real property 48 19 0 22 11 0 0 67 33 10
2017 Information management 38 30 11 9 10 2 0 69 20 78
2017 Information technology 38 35 15 7 5 0 0 73 12 107
2017 Evaluation 19 41 10 20 10 0 0 60 30 10
2017 Data sciences 24 42 14 10 10 0 0 66 19 20
2017 Policy 38 37 9 8 7 0 0 75 15 98
2017 Project management 44 39 8 4 4 0 0 83 8 23
2017 Other services to the public 42 28 8 22 0 0 0 70 22 13
2017 None of the above 27 33 14 13 12 0 0 60 25 161
2014 Client contact centre 29 30 24 10 7 0 0 59 17 28
2014 Federal regulators 6 27 28 22 17 0 0 33 39 18
2014 Communications or public affairs 30 47 9 8 3 2 0 79 11 63
2014 Access to information and privacy 17 28 34 11 10 0 0 45 21 18
2014 Security 22 35 22 11 11 0 0 57 22 19
2014 Library services 13 32 21 17 16 0 0 45 34 24
2014 Legal services 18 37 15 18 13 0 0 55 30 1877
2014 Administration and operations 25 39 16 13 8 0 0 64 20 286
2014 Human resources 28 35 14 11 11 0 1 63 23 134
2014 Financial management 21 35 19 14 12 0 0 55 26 116
2014 Procurement 5 44 34 17 0 0 0 49 17 18
2014 Information management 21 36 15 15 12 1 0 57 28 78
2014 Information technology 31 39 13 6 11 0 0 69 18 78
2014 Internal audit 23 54 8 7 9 0 0 76 16 13
2014 Other services to the public 16 28 17 22 18 0 0 44 39 24
2014 None of the above 27 39 13 10 10 0 0 66 21 198

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 55 11 0 0 0 0 89 0 18
2020 Federal regulators 55 17 11 17 0 0 0 72 17 18
2020 Communications or public affairs 27 44 16 14 0 0 0 71 14 59
2020 Access to information and privacy 32 29 13 7 19 0 0 61 26 16
2020 Security 37 41 0 22 0 0 0 78 22 24
2020 Library services 38 35 19 9 0 0 0 73 9 23
2020 Legal services 34 44 12 8 2 0 0 79 10 1814
2020 Administration and operations 41 45 8 4 1 0 0 86 6 238
2020 Human resources 45 35 13 4 1 0 1 81 6 135
2020 Financial management 43 41 6 7 3 0 0 84 10 113
2020 Procurement 24 43 15 18 0 0 0 67 18 13
2020 Real property 49 42 0 8 0 0 0 92 8 14
2020 Information management 39 38 17 3 2 0 0 78 6 55
2020 Information technology 28 50 12 7 2 2 0 79 9 107
2020 Data sciences 43 49 0 7 0 0 0 93 7 14
2020 Policy 37 42 8 9 4 0 0 79 13 112
2020 Project management 70 22 0 4 4 0 0 92 8 23
2020 Other services to the public 37 52 4 7 0 0 0 88 7 16
2020 None of the above 38 40 9 8 5 0 0 78 13 86
2019 Client contact centre 26 64 4 0 6 0 0 90 6 20
2019 Federal regulators 31 63 6 0 0 0 0 94 0 16
2019 Communications or public affairs 23 42 13 17 5 0 0 65 22 58
2019 Access to information and privacy 27 43 6 14 9 0 0 70 23 20
2019 Security 39 44 7 10 0 0 0 83 10 28
2019 Library services 27 41 8 20 4 0 0 68 24 23
2019 Legal services 28 45 13 11 3 0 0 73 14 1518
2019 Administration and operations 32 45 12 7 3 0 1 78 10 232
2019 Human resources 44 33 10 13 1 0 0 76 13 129
2019 Financial management 35 44 12 6 2 0 1 80 8 108
2019 Procurement 39 42 13 0 7 0 0 80 7 14
2019 Information management 29 42 14 14 1 0 0 71 15 60
2019 Information technology 36 45 10 4 5 0 0 81 9 75
2019 Internal audit 58 33 0 0 9 0 0 91 9 10
2019 Policy 33 43 9 10 5 0 0 75 15 86
2019 Project management 30 65 5 0 0 0 0 95 0 20
2019 Other services to the public 54 37 0 9 0 0 0 91 9 12
2019 None of the above 42 30 14 7 6 0 1 74 13 83
2018 Client contact centre 40 39 4 18 0 0 0 78 18 23
2018 Federal regulators 31 63 6 0 0 0 0 94 0 16
2018 Communications or public affairs 24 33 17 14 12 0 0 57 27 49
2018 Access to information and privacy 41 37 7 15 0 0 0 78 15 13
2018 Security 53 23 16 4 0 0 4 79 4 26
2018 Library services 18 33 39 10 0 0 0 51 10 20
2018 Legal services 28 44 15 10 4 0 0 71 14 1622
2018 Administration and operations 36 44 12 6 2 1 0 81 8 197
2018 Human resources 40 42 9 6 3 0 0 81 9 114
2018 Financial management 34 42 12 11 1 0 0 76 12 113
2018 Information management 42 34 10 8 6 0 0 77 13 60
2018 Information technology 33 50 7 6 3 1 0 84 9 70
2018 Evaluation 26 47 17 0 9 0 0 73 9 10
2018 Data sciences 31 45 8 8 9 0 0 75 17 13
2018 Policy 32 46 10 8 3 0 0 78 12 69
2018 Project management 59 32 9 0 0 0 0 91 0 20
2018 None of the above 27 43 16 9 4 0 0 70 13 76
2017 Client contact centre 34 49 9 4 0 5 0 86 5 21
2017 Federal regulators 21 74 0 0 5 0 0 95 5 19
2017 Communications or public affairs 20 47 9 17 7 0 0 68 24 57
2017 Access to information and privacy 47 31 4 13 0 0 5 82 14 22
2017 Security 36 27 14 23 0 0 0 63 23 22
2017 Science and technology 30 60 0 0 10 0 0 90 10 10
2017 Library services 29 37 26 4 4 0 0 66 8 25
2017 Legal services 25 48 13 10 4 0 0 73 14 1861
2017 Administration and operations 37 39 10 9 4 0 0 76 13 281
2017 Human resources 31 46 8 11 5 0 0 77 15 115
2017 Financial management 34 41 12 8 5 0 0 75 13 117
2017 Procurement 6 47 35 12 0 0 0 53 12 17
2017 Real property 67 0 22 11 0 0 0 67 11 10
2017 Information management 36 32 17 11 3 0 0 69 14 78
2017 Information technology 40 37 16 4 3 0 0 77 7 107
2017 Evaluation 29 40 10 10 10 0 0 70 20 10
2017 Data sciences 23 43 20 14 0 0 0 66 14 20
2017 Policy 33 45 8 8 5 0 0 78 13 98
2017 Project management 47 43 0 5 4 0 0 91 9 23
2017 Other services to the public 48 22 22 8 0 0 0 70 8 13
2017 None of the above 29 46 9 11 6 0 0 74 16 161

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 44 5 5 0 0 0 89 5 18
2020 Federal regulators 66 28 0 6 0 0 0 94 6 18
2020 Communications or public affairs 52 41 5 2 0 0 0 93 2 58
2020 Access to information and privacy 44 30 0 0 19 7 0 80 20 16
2020 Security 48 34 14 4 0 0 0 82 4 24
2020 Library services 41 47 4 8 0 0 0 88 8 24
2020 Legal services 44 42 9 4 1 0 0 86 5 1809
2020 Administration and operations 49 40 7 3 1 0 0 89 4 239
2020 Human resources 58 32 8 3 0 0 0 89 3 134
2020 Financial management 56 40 2 3 0 0 0 95 3 113
2020 Procurement 46 22 7 24 0 0 0 69 24 13
2020 Real property 66 20 7 7 0 0 0 86 7 14
2020 Information management 55 27 12 4 2 0 0 82 6 55
2020 Information technology 55 38 3 2 3 0 0 93 5 106
2020 Data sciences 71 29 0 0 0 0 0 100 0 14
2020 Policy 57 31 5 5 2 0 0 89 7 112
2020 Project management 83 13 0 4 0 0 0 96 4 23
2020 Other services to the public 58 34 4 0 0 0 4 96 0 16
2020 None of the above 53 32 8 2 3 0 2 87 5 85
2019 Client contact centre 42 41 12 0 6 0 0 82 6 20
2019 Federal regulators 61 39 0 0 0 0 0 100 0 16
2019 Communications or public affairs 36 49 8 7 0 0 0 85 7 58
2019 Access to information and privacy 27 50 19 0 4 0 0 77 4 20
2019 Security 41 37 14 3 3 0 0 79 7 28
2019 Library services 51 32 4 13 0 0 0 83 13 23
2019 Legal services 36 42 13 6 2 0 0 79 9 1517
2019 Administration and operations 42 47 9 2 0 0 0 88 3 232
2019 Human resources 46 39 9 3 2 0 0 86 5 130
2019 Financial management 43 45 8 3 1 1 0 89 3 108
2019 Procurement 35 47 12 6 0 0 0 82 6 15
2019 Information management 50 27 13 8 2 0 0 77 10 60
2019 Information technology 48 39 9 3 1 0 0 87 4 75
2019 Internal audit 82 10 0 0 8 0 0 92 8 11
2019 Policy 47 37 8 5 4 0 0 83 9 87
2019 Project management 37 63 0 0 0 0 0 100 0 21
2019 Other services to the public 57 29 14 0 0 0 0 86 0 13
2019 None of the above 43 46 4 2 5 0 1 90 6 85
2018 Client contact centre 42 50 8 0 0 0 0 92 0 24
2018 Federal regulators 44 50 6 0 0 0 0 94 0 16
2018 Communications or public affairs 34 44 16 4 0 0 2 79 4 49
2018 Access to information and privacy 32 46 15 7 0 0 0 78 7 13
2018 Security 57 35 8 0 0 0 0 92 0 26
2018 Library services 24 44 15 9 0 8 0 73 10 20
2018 Legal services 38 43 10 7 2 0 0 80 9 1622
2018 Administration and operations 44 41 8 4 2 1 0 86 6 199
2018 Human resources 43 38 10 7 1 1 0 82 8 114
2018 Financial management 38 49 8 5 0 0 0 87 5 112
2018 Information management 60 25 9 2 5 0 0 84 7 60
2018 Information technology 45 41 12 0 1 0 0 87 1 70
2018 Evaluation 48 43 8 0 0 0 0 92 0 11
2018 Data sciences 33 50 9 8 0 0 0 83 8 12
2018 Policy 41 56 0 2 2 0 0 97 3 68
2018 Project management 39 55 6 0 0 0 0 94 0 20
2018 None of the above 47 35 1 11 6 0 0 82 17 75
2017 Client contact centre 39 51 5 4 0 0 0 90 4 21
2017 Federal regulators 30 49 21 0 0 0 0 79 0 19
2017 Communications or public affairs 48 32 8 8 2 2 0 81 10 57
2017 Access to information and privacy 42 50 4 0 4 0 0 92 4 22
2017 Security 48 37 10 5 0 0 0 85 5 22
2017 Science and technology 50 40 0 0 10 0 0 90 10 10
2017 Library services 35 42 19 0 4 0 0 77 4 25
2017 Legal services 33 43 12 7 4 1 0 77 11 1859
2017 Administration and operations 40 43 10 5 2 0 0 83 7 281
2017 Human resources 45 36 7 10 1 2 0 82 11 115
2017 Financial management 37 48 9 1 5 0 0 85 6 117
2017 Procurement 17 48 23 11 0 0 0 66 11 17
2017 Real property 58 22 9 0 11 0 0 80 11 10
2017 Information management 46 31 10 5 7 1 0 78 11 77
2017 Information technology 54 32 11 1 2 0 0 86 3 107
2017 Evaluation 49 41 0 0 10 0 0 90 10 10
2017 Data sciences 34 30 22 10 5 0 0 63 14 20
2017 Policy 50 43 3 3 0 1 0 94 3 99
2017 Project management 65 30 0 4 0 0 0 96 4 23
2017 Other services to the public 63 22 8 0 0 7 0 92 0 13
2017 None of the above 42 38 6 10 5 0 0 79 15 160
2014 Client contact centre 39 44 9 0 7 0 0 83 7 29
2014 Federal regulators 28 55 17 0 0 0 0 83 0 18
2014 Communications or public affairs 44 35 13 7 0 2 0 80 7 63
2014 Access to information and privacy 23 44 23 5 5 0 0 68 10 18
2014 Security 34 33 22 6 5 0 0 67 11 19
2014 Library services 20 41 21 18 0 0 0 61 18 24
2014 Legal services 29 43 15 9 3 1 0 73 12 1878
2014 Administration and operations 34 42 13 5 4 1 0 78 9 286
2014 Human resources 47 31 10 7 4 1 1 80 11 135
2014 Financial management 29 48 14 5 4 0 0 77 9 115
2014 Procurement 21 62 16 0 0 0 0 84 0 18
2014 Information management 39 32 14 5 8 1 0 72 13 78
2014 Information technology 42 35 13 5 3 1 1 79 8 78
2014 Internal audit 61 39 0 0 0 0 0 100 0 13
2014 Other services to the public 36 37 13 0 13 0 0 73 13 24
2014 None of the above 44 35 8 8 5 1 0 80 13 197

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 33 26 5 0 0 0 69 5 18
2020 Federal regulators 38 39 11 0 11 0 0 78 11 18
2020 Communications or public affairs 35 39 15 7 3 0 0 74 10 59
2020 Access to information and privacy 25 43 13 0 19 0 0 68 19 16
2020 Security 31 46 4 10 8 0 0 78 18 24
2020 Library services 40 29 22 4 4 0 0 70 8 24
2020 Legal services 35 38 13 9 5 0 0 73 14 1815
2020 Administration and operations 41 41 5 10 3 0 0 82 12 237
2020 Human resources 51 29 9 9 2 0 0 80 12 136
2020 Financial management 41 41 9 6 2 0 0 82 8 113
2020 Procurement 24 45 17 15 0 0 0 69 15 13
2020 Real property 51 27 15 0 7 0 0 78 7 14
2020 Information management 47 27 15 4 6 0 0 74 11 55
2020 Information technology 36 39 13 9 4 0 0 74 12 106
2020 Data sciences 78 14 0 7 0 0 0 93 7 14
2020 Policy 49 37 8 3 3 0 0 86 5 112
2020 Project management 73 18 0 0 9 0 0 91 9 22
2020 Other services to the public 59 20 14 7 0 0 0 78 7 16
2020 None of the above 31 36 16 12 5 0 0 67 17 83
2019 Client contact centre 32 34 20 4 10 0 0 66 14 20
2019 Federal regulators 32 48 20 0 0 0 0 80 0 16
2019 Communications or public affairs 26 44 17 8 5 0 0 70 13 58
2019 Access to information and privacy 27 35 13 9 9 0 7 67 19 20
2019 Security 48 34 7 3 7 0 0 83 10 28
2019 Library services 29 45 14 4 8 0 0 74 12 23
2019 Legal services 27 38 12 14 10 0 0 64 23 1517
2019 Administration and operations 38 37 11 6 7 0 0 75 13 232
2019 Human resources 40 41 9 6 4 0 0 81 10 130
2019 Financial management 34 45 14 4 3 0 0 80 6 108
2019 Procurement 29 33 12 12 6 0 8 68 20 15
2019 Information management 29 41 9 14 7 0 0 70 21 60
2019 Information technology 41 39 11 1 8 0 0 80 9 75
2019 Internal audit 55 37 0 0 8 0 0 92 8 11
2019 Policy 44 24 17 7 7 0 0 69 14 86
2019 Project management 38 53 4 4 0 0 0 91 4 21
2019 Other services to the public 56 16 14 14 0 0 0 72 14 13
2019 None of the above 33 28 15 10 12 0 1 62 23 85
2018 Client contact centre 20 38 23 7 11 0 0 58 19 24
2018 Federal regulators 13 56 25 6 0 0 0 68 6 16
2018 Communications or public affairs 28 34 10 22 6 0 0 61 29 49
2018 Access to information and privacy 41 37 0 15 7 0 0 78 22 13
2018 Security 41 35 16 8 0 0 0 77 8 26
2018 Library services 41 39 15 0 5 0 0 80 5 20
2018 Legal services 26 37 13 14 10 0 0 63 24 1618
2018 Administration and operations 35 39 12 8 6 0 0 74 14 198
2018 Human resources 34 45 4 9 8 0 0 79 17 114
2018 Financial management 32 49 10 7 3 0 0 80 10 113
2018 Information management 36 46 3 5 11 0 0 82 15 60
2018 Information technology 40 40 13 6 1 0 0 80 7 70
2018 Evaluation 32 42 8 8 8 0 0 75 17 11
2018 Data sciences 17 50 17 8 8 0 0 67 17 12
2018 Policy 34 47 7 9 3 0 0 81 12 69
2018 Project management 56 34 0 5 5 0 0 90 10 20
2018 None of the above 35 22 15 17 12 0 0 57 29 75
2017 Client contact centre 39 37 11 4 4 5 0 80 9 21
2017 Federal regulators 26 37 16 11 10 0 0 63 21 19
2017 Communications or public affairs 35 32 14 14 5 0 0 67 19 56
2017 Access to information and privacy 39 40 8 9 4 0 0 78 13 22
2017 Security 27 37 22 9 4 0 0 64 14 22
2017 Science and technology 50 30 0 10 10 0 0 80 20 10
2017 Library services 20 38 16 16 12 0 0 57 27 25
2017 Legal services 23 39 12 14 12 0 0 62 26 1857
2017 Administration and operations 37 37 10 9 7 0 0 74 16 280
2017 Human resources 29 47 9 10 4 0 0 76 15 115
2017 Financial management 31 42 13 5 8 0 0 73 13 117
2017 Procurement 12 53 17 13 6 0 0 65 18 17
2017 Real property 48 19 11 11 11 0 0 67 22 10
2017 Information management 38 30 10 14 6 2 0 69 21 78
2017 Information technology 42 32 16 7 4 0 0 73 11 107
2017 Evaluation 29 0 21 0 51 0 0 29 51 10
2017 Data sciences 34 37 10 5 14 0 0 71 19 20
2017 Policy 40 41 8 7 4 0 0 81 11 99
2017 Project management 40 38 4 13 4 0 0 78 18 23
2017 Other services to the public 35 35 7 15 8 0 0 70 23 13
2017 None of the above 21 44 14 8 13 0 0 65 21 160

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 50 17 0 0 0 0 83 0 18
2020 Federal regulators 72 17 0 11 0 0 0 89 11 18
2020 Communications or public affairs 53 29 17 0 0 0 0 83 0 59
2020 Access to information and privacy 44 30 6 0 19 0 0 75 19 16
2020 Security 57 21 18 4 0 0 0 78 4 24
2020 Library services 78 8 14 0 0 0 0 86 0 24
2020 Legal services 53 36 8 2 1 0 0 89 3 1807
2020 Administration and operations 55 34 7 4 1 0 0 88 5 239
2020 Human resources 61 28 9 3 0 0 0 89 3 136
2020 Financial management 55 31 9 4 1 0 0 86 5 114
2020 Procurement 33 52 7 7 0 0 0 85 7 13
2020 Real property 65 35 0 0 0 0 0 100 0 14
2020 Information management 56 23 19 2 0 0 0 79 2 54
2020 Information technology 56 36 5 2 2 0 0 91 4 105
2020 Data sciences 78 22 0 0 0 0 0 100 0 14
2020 Policy 61 29 5 3 3 0 0 90 6 111
2020 Project management 83 13 0 0 4 0 0 96 4 23
2020 Other services to the public 75 13 12 0 0 0 0 88 0 16
2020 None of the above 57 33 5 1 3 0 1 91 4 83
2019 Client contact centre 80 10 0 4 6 0 0 90 10 20
2019 Federal regulators 50 43 0 6 0 0 0 94 6 16
2019 Communications or public affairs 47 31 17 2 3 0 0 78 5 57
2019 Access to information and privacy 47 32 7 10 4 0 0 79 14 20
2019 Security 53 31 8 0 4 4 0 88 4 25
2019 Library services 41 43 8 4 4 0 0 84 8 23
2019 Legal services 51 37 8 2 1 0 0 88 4 1515
2019 Administration and operations 53 33 10 2 1 0 0 87 3 231
2019 Human resources 52 36 9 2 1 0 0 88 3 130
2019 Financial management 45 40 11 3 2 0 0 84 5 107
2019 Procurement 41 27 27 6 0 0 0 67 6 15
2019 Information management 43 35 13 5 3 0 0 78 9 60
2019 Information technology 53 36 7 5 0 0 0 88 5 75
2019 Internal audit 55 37 0 0 8 0 0 92 8 11
2019 Policy 65 20 9 3 3 0 0 85 6 87
2019 Project management 44 56 0 0 0 0 0 100 0 21
2019 Other services to the public 72 21 7 0 0 0 0 93 0 13
2019 None of the above 50 31 10 3 4 0 1 82 8 85
2018 Client contact centre 59 24 18 0 0 0 0 82 0 24
2018 Federal regulators 57 43 0 0 0 0 0 100 0 16
2018 Communications or public affairs 40 35 18 2 4 0 0 75 6 49
2018 Access to information and privacy 59 32 8 0 0 0 0 92 0 12
2018 Security 53 35 12 0 0 0 0 88 0 26
2018 Library services 53 42 5 0 0 0 0 95 0 19
2018 Legal services 48 40 8 3 1 0 0 87 5 1608
2018 Administration and operations 55 35 5 3 2 0 0 90 5 196
2018 Human resources 52 35 7 5 1 0 0 87 6 113
2018 Financial management 45 43 10 2 1 0 0 87 3 111
2018 Information management 64 23 7 0 5 0 0 87 5 59
2018 Information technology 61 27 8 4 0 0 0 88 4 70
2018 Evaluation 48 35 8 0 8 0 0 83 8 11
2018 Data sciences 35 38 9 9 9 0 0 73 18 11
2018 Policy 50 43 5 2 1 0 0 92 3 69
2018 Project management 54 41 0 5 0 0 0 95 5 19
2018 None of the above 47 35 13 1 4 0 0 82 5 73
2017 Client contact centre 43 37 19 0 0 0 0 81 0 21
2017 Federal regulators 47 43 6 0 5 0 0 90 5 19
2017 Communications or public affairs 51 33 5 7 2 2 0 86 9 57
2017 Access to information and privacy 66 34 0 0 0 0 0 100 0 23
2017 Security 62 38 0 0 0 0 0 100 0 22
2017 Science and technology 50 30 10 10 0 0 0 80 10 10
2017 Library services 54 39 4 4 0 0 0 93 4 25
2017 Legal services 51 37 7 4 1 0 0 89 4 1854
2017 Administration and operations 49 37 10 3 2 0 0 86 4 280
2017 Human resources 44 42 9 2 3 0 0 86 5 115
2017 Financial management 49 37 6 3 4 0 0 87 8 117
2017 Procurement 23 48 6 17 6 0 0 71 23 17
2017 Real property 67 22 0 0 11 0 0 89 11 10
2017 Information management 52 27 14 4 3 0 0 79 7 78
2017 Information technology 62 28 7 2 1 0 0 90 3 107
2017 Evaluation 70 10 0 10 10 0 0 80 20 10
2017 Data sciences 52 24 14 5 5 0 0 76 10 20
2017 Policy 59 35 5 2 0 0 0 93 2 99
2017 Project management 74 17 4 5 0 0 0 91 5 23
2017 Other services to the public 64 22 7 7 0 0 0 86 7 13
2017 None of the above 56 33 6 1 4 0 0 89 5 158
2014 Client contact centre 52 29 19 0 0 0 0 81 0 29
2014 Federal regulators 45 33 22 0 0 0 0 78 0 18
2014 Communications or public affairs 53 33 6 5 3 0 0 86 8 63
2014 Access to information and privacy 54 35 5 5 0 0 0 89 5 18
2014 Security 60 40 0 0 0 0 0 100 0 19
2014 Library services 52 25 14 4 0 5 0 81 4 24
2014 Legal services 57 34 7 2 1 0 0 90 3 1879
2014 Administration and operations 58 29 10 1 1 0 0 87 2 287
2014 Human resources 61 27 8 2 1 0 1 89 4 135
2014 Financial management 54 38 4 2 2 0 0 92 3 116
2014 Procurement 40 54 5 0 0 0 0 95 0 18
2014 Information management 52 30 10 2 3 0 3 84 5 78
2014 Information technology 55 24 15 3 3 0 0 79 5 78
2014 Internal audit 53 31 8 0 9 0 0 84 9 13
2014 Other services to the public 53 25 18 5 0 0 0 77 5 24
2014 None of the above 62 27 8 3 1 0 0 88 4 198

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 41 6 11 6 0 0 77 18 17
2020 Federal regulators 27 51 11 6 6 0 0 78 11 18
2020 Communications or public affairs 36 40 9 14 2 0 0 76 15 59
2020 Access to information and privacy 29 45 0 6 19 0 0 75 25 16
2020 Security 33 41 4 14 8 0 0 73 22 24
2020 Library services 45 43 0 8 4 0 0 88 12 24
2020 Legal services 26 40 16 13 5 0 0 66 18 1808
2020 Administration and operations 44 34 9 9 4 1 0 78 13 236
2020 Human resources 43 37 12 4 3 0 1 80 7 136
2020 Financial management 43 44 7 3 2 1 0 88 5 113
2020 Procurement 54 15 15 17 0 0 0 69 17 13
2020 Real property 42 42 0 15 0 0 0 85 15 14
2020 Information management 36 34 17 4 6 0 2 72 11 55
2020 Information technology 34 50 6 8 2 0 0 84 10 107
2020 Data sciences 51 49 0 0 0 0 0 100 0 14
2020 Policy 40 40 9 10 2 0 0 79 12 110
2020 Project management 70 17 4 5 4 0 0 87 9 23
2020 Other services to the public 43 26 24 0 7 0 0 69 7 16
2020 None of the above 26 32 15 19 7 0 0 58 27 85
2019 Client contact centre 40 40 10 4 6 0 0 80 10 20
2019 Federal regulators 13 68 13 6 0 0 0 81 6 16
2019 Communications or public affairs 27 38 17 17 2 0 0 65 18 58
2019 Access to information and privacy 29 39 9 6 18 0 0 68 23 20
2019 Security 41 41 3 10 3 0 0 83 14 28
2019 Library services 37 38 4 13 8 0 0 75 21 23
2019 Legal services 22 34 17 18 8 0 0 57 26 1512
2019 Administration and operations 30 45 11 10 4 0 0 75 14 231
2019 Human resources 39 37 17 2 5 0 0 76 7 130
2019 Financial management 29 51 12 5 2 1 0 82 7 107
2019 Procurement 22 43 29 0 6 0 0 65 6 15
2019 Information management 25 46 13 12 5 0 0 71 17 60
2019 Information technology 42 39 9 7 4 0 0 81 10 74
2019 Internal audit 55 27 0 10 8 0 0 82 18 11
2019 Policy 32 36 14 11 7 0 0 69 17 87
2019 Project management 34 57 4 4 0 0 0 91 4 21
2019 Other services to the public 65 21 7 7 0 0 0 86 7 13
2019 None of the above 30 27 12 15 15 0 1 57 31 85
2018 Client contact centre 21 54 9 7 9 0 0 75 15 24
2018 Federal regulators 19 49 12 13 6 0 0 68 19 16
2018 Communications or public affairs 26 30 17 17 10 0 0 56 27 48
2018 Access to information and privacy 17 38 31 15 0 0 0 55 15 13
2018 Security 30 58 8 4 0 0 0 88 4 25
2018 Library services 17 49 24 5 5 0 0 66 10 20
2018 Legal services 20 36 17 17 9 0 0 57 26 1613
2018 Administration and operations 30 40 15 9 5 0 0 71 15 199
2018 Human resources 31 48 8 10 3 0 0 79 13 113
2018 Financial management 29 48 13 7 3 0 0 77 10 112
2018 Information management 39 37 10 10 4 0 0 76 14 60
2018 Information technology 43 43 10 3 1 0 0 86 4 70
2018 Evaluation 35 46 18 0 0 0 0 82 0 10
2018 Data sciences 8 58 9 25 0 0 0 67 25 12
2018 Policy 32 37 15 10 5 0 0 70 16 69
2018 Project management 35 44 11 5 5 0 0 79 10 20
2018 None of the above 21 32 20 18 9 0 0 53 27 75
2017 Client contact centre 30 51 11 9 0 0 0 81 9 21
2017 Federal regulators 16 23 33 5 18 5 0 41 24 18
2017 Communications or public affairs 34 36 18 7 5 0 0 70 12 57
2017 Access to information and privacy 46 47 3 4 0 0 0 93 4 23
2017 Security 44 30 13 9 4 0 0 73 14 22
2017 Science and technology 50 30 0 10 10 0 0 80 20 10
2017 Library services 27 39 12 19 4 0 0 66 23 25
2017 Legal services 19 41 14 17 9 0 0 61 25 1851
2017 Administration and operations 28 43 13 10 6 0 0 71 16 280
2017 Human resources 32 46 9 9 4 0 1 78 13 115
2017 Financial management 33 43 9 6 8 0 0 77 14 117
2017 Procurement 12 35 24 24 6 0 0 46 30 17
2017 Real property 56 11 0 22 11 0 0 67 33 10
2017 Information management 41 29 14 6 6 2 1 72 13 78
2017 Information technology 47 32 11 7 4 0 0 79 11 107
2017 Evaluation 29 10 0 31 30 0 0 39 61 10
2017 Data sciences 47 34 0 10 10 0 0 80 20 20
2017 Policy 36 44 10 6 2 2 0 81 8 99
2017 Project management 61 30 4 0 4 0 0 92 4 23
2017 Other services to the public 33 29 21 8 8 0 0 62 16 13
2017 None of the above 31 34 10 12 10 1 1 67 23 158
2014 Client contact centre 27 29 10 20 11 0 4 57 32 28
2014 Federal regulators 16 34 17 28 6 0 0 49 34 18
2014 Communications or public affairs 25 49 14 9 2 0 0 75 11 63
2014 Access to information and privacy 17 40 11 28 5 0 0 57 32 18
2014 Security 17 61 0 17 5 0 0 78 22 19
2014 Library services 20 49 4 22 4 0 0 70 27 24
2014 Legal services 13 39 15 21 13 0 0 51 34 1880
2014 Administration and operations 24 44 10 9 12 0 0 68 21 287
2014 Human resources 34 30 13 10 13 0 1 65 23 135
2014 Financial management 14 48 13 15 10 1 0 63 25 116
2014 Procurement 17 50 16 11 0 0 5 71 12 18
2014 Information management 18 49 15 9 8 0 0 67 17 78
2014 Information technology 28 42 11 10 9 0 0 70 19 78
2014 Internal audit 53 31 0 0 16 0 0 84 16 13
2014 Other services to the public 16 41 4 18 22 0 0 57 39 24
2014 None of the above 25 37 11 17 9 0 1 63 26 198

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 49 11 11 6 0 0 73 17 18
2020 Federal regulators 38 39 22 0 0 0 0 78 0 18
2020 Communications or public affairs 43 38 9 7 2 2 0 83 9 59
2020 Access to information and privacy 42 32 0 13 13 0 0 75 25 16
2020 Security 45 28 9 4 13 0 0 73 18 24
2020 Library services 53 35 8 0 4 0 0 88 4 24
2020 Legal services 32 39 15 10 4 0 0 71 13 1815
2020 Administration and operations 49 33 11 4 2 0 0 82 7 240
2020 Human resources 52 31 10 4 2 0 1 84 5 136
2020 Financial management 52 37 6 2 1 1 1 91 3 114
2020 Procurement 46 30 24 0 0 0 0 76 0 13
2020 Real property 51 35 7 0 7 0 0 86 7 14
2020 Information management 38 37 13 9 4 0 0 74 13 53
2020 Information technology 47 34 13 6 0 0 0 81 6 106
2020 Data sciences 71 29 0 0 0 0 0 100 0 14
2020 Policy 44 37 8 7 3 0 0 82 10 112
2020 Project management 65 22 0 4 8 0 0 88 12 23
2020 Other services to the public 43 39 10 0 7 0 0 82 7 16
2020 None of the above 35 31 12 16 7 0 0 66 22 85
2019 Client contact centre 31 41 22 0 6 0 0 72 6 20
2019 Federal regulators 37 43 13 6 0 0 0 80 6 16
2019 Communications or public affairs 34 34 15 14 3 0 0 68 17 58
2019 Access to information and privacy 20 38 15 6 13 0 7 62 21 20
2019 Security 48 28 10 11 3 0 0 76 14 28
2019 Library services 38 33 9 8 12 0 0 71 20 23
2019 Legal services 26 36 18 12 7 0 0 62 20 1523
2019 Administration and operations 44 35 12 7 2 0 1 79 9 231
2019 Human resources 43 36 11 7 3 0 1 79 10 130
2019 Financial management 37 35 19 5 3 1 1 73 8 108
2019 Procurement 41 20 30 0 0 0 8 67 0 15
2019 Information management 35 35 19 4 9 0 0 69 12 60
2019 Information technology 50 29 10 4 6 0 0 79 10 75
2019 Internal audit 62 20 0 10 8 0 0 82 18 11
2019 Policy 42 33 8 9 8 0 0 75 17 87
2019 Project management 26 56 5 9 5 0 0 82 14 20
2019 Other services to the public 63 37 0 0 0 0 0 100 0 13
2019 None of the above 36 32 15 9 7 0 1 68 17 84
2018 Client contact centre 26 52 13 4 5 0 0 78 9 24
2018 Federal regulators 25 50 18 0 6 0 0 75 6 16
2018 Communications or public affairs 34 33 10 17 6 0 0 67 23 48
2018 Access to information and privacy 25 53 7 7 7 0 0 78 15 13
2018 Security 43 37 16 4 0 0 0 80 4 26
2018 Library services 32 43 15 5 5 0 0 74 10 20
2018 Legal services 25 37 16 14 7 0 0 63 21 1610
2018 Administration and operations 37 43 12 5 4 0 0 79 9 198
2018 Human resources 44 42 5 3 5 0 0 86 8 114
2018 Financial management 40 37 14 4 5 0 0 77 9 113
2018 Information management 49 28 8 6 8 0 2 78 14 59
2018 Information technology 40 41 16 1 2 0 0 80 4 70
2018 Evaluation 27 46 18 0 9 0 0 73 9 10
2018 Data sciences 42 42 8 8 0 0 0 83 8 12
2018 Policy 45 28 14 7 5 0 1 74 12 69
2018 Project management 27 41 16 5 5 5 0 72 11 19
2018 None of the above 33 29 13 15 10 0 0 62 25 72
2017 Client contact centre 39 28 25 9 0 0 0 67 9 21
2017 Federal regulators 21 16 48 6 6 5 0 38 12 19
2017 Communications or public affairs 41 21 23 13 0 0 2 63 13 57
2017 Access to information and privacy 41 44 4 11 0 0 0 85 11 23
2017 Security 32 54 9 0 4 0 0 86 4 21
2017 Science and technology 40 40 0 10 10 0 0 80 20 10
2017 Library services 25 42 17 11 4 0 0 67 15 25
2017 Legal services 24 38 18 13 7 0 0 62 20 1856
2017 Administration and operations 41 34 12 7 4 0 1 76 11 279
2017 Human resources 37 41 12 5 3 1 0 79 9 115
2017 Financial management 42 33 11 9 5 0 0 75 14 115
2017 Procurement 12 41 18 18 12 0 0 52 30 17
2017 Real property 47 22 9 11 11 0 0 69 22 10
2017 Information management 46 28 10 7 8 0 1 76 15 78
2017 Information technology 50 27 17 5 1 1 0 77 6 107
2017 Evaluation 49 20 10 0 20 0 0 70 20 10
2017 Data sciences 47 24 10 10 10 0 0 71 19 20
2017 Policy 43 42 9 4 2 0 0 85 6 99
2017 Project management 61 13 22 0 4 0 0 74 4 23
2017 Other services to the public 19 50 22 8 0 0 0 70 8 13
2017 None of the above 34 37 12 9 7 1 1 72 16 158
2014 Client contact centre 30 28 20 18 4 0 0 58 22 28
2014 Federal regulators 6 38 34 6 17 0 0 44 22 18
2014 Communications or public affairs 36 41 10 9 3 0 0 77 13 63
2014 Access to information and privacy 11 41 34 5 10 0 0 51 15 18
2014 Security 27 32 32 5 5 0 0 58 10 19
2014 Library services 37 29 17 4 13 0 0 66 17 24
2014 Legal services 20 38 17 16 9 0 0 58 25 1879
2014 Administration and operations 30 41 11 8 10 0 0 72 17 287
2014 Human resources 37 29 15 9 9 0 1 67 18 135
2014 Financial management 25 39 14 15 8 0 0 64 22 116
2014 Procurement 33 45 16 6 0 0 0 78 6 18
2014 Information management 25 40 14 14 7 0 0 65 21 78
2014 Information technology 28 37 19 12 4 0 0 65 16 78
2014 Internal audit 68 0 8 8 16 0 0 68 24 13
2014 Other services to the public 33 33 4 8 22 0 0 65 31 24
2014 None of the above 35 36 13 9 7 0 0 71 16 198

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 60 0 5 6 0 0 89 11 18
2020 Federal regulators 38 39 11 11 0 0 0 78 11 18
2020 Communications or public affairs 36 46 9 7 0 0 2 84 7 59
2020 Access to information and privacy 13 46 0 21 20 0 0 59 41 15
2020 Security 43 39 9 4 4 0 0 82 9 23
2020 Library services 45 47 8 0 0 0 0 92 0 24
2020 Legal services 29 45 12 10 4 0 0 74 14 1816
2020 Administration and operations 47 40 7 5 1 0 0 87 6 240
2020 Human resources 53 27 7 11 1 1 1 81 12 136
2020 Financial management 50 41 4 3 2 0 0 92 4 114
2020 Procurement 31 21 31 7 9 0 0 52 17 13
2020 Real property 51 34 7 8 0 0 0 85 8 14
2020 Information management 45 33 18 2 2 0 0 78 4 56
2020 Information technology 32 48 12 5 3 0 0 80 8 106
2020 Data sciences 64 36 0 0 0 0 0 100 0 14
2020 Policy 35 52 7 4 3 0 0 86 7 113
2020 Project management 66 22 0 0 12 0 0 88 12 23
2020 Other services to the public 40 42 18 0 0 0 0 82 0 16
2020 None of the above 36 40 7 9 6 0 1 77 16 86
2019 Client contact centre 36 39 19 0 6 0 0 75 6 20
2019 Federal regulators 36 26 19 13 0 6 0 66 14 16
2019 Communications or public affairs 31 41 18 10 0 0 0 72 10 58
2019 Access to information and privacy 27 40 9 9 15 0 0 67 24 20
2019 Security 51 32 10 7 0 0 0 83 7 28
2019 Library services 31 27 17 13 12 0 0 58 25 22
2019 Legal services 25 43 14 13 6 0 0 68 18 1503
2019 Administration and operations 39 37 14 7 2 0 1 77 9 231
2019 Human resources 35 46 14 4 1 0 0 81 6 129
2019 Financial management 40 47 8 3 2 0 0 87 4 107
2019 Procurement 21 45 19 8 6 0 0 66 14 15
2019 Information management 35 41 13 6 5 0 0 76 11 58
2019 Information technology 44 34 8 10 4 0 0 78 14 75
2019 Internal audit 52 30 10 0 8 0 0 82 8 11
2019 Policy 38 38 12 8 4 0 1 76 11 88
2019 Project management 26 64 10 0 0 0 0 90 0 19
2019 Other services to the public 60 40 0 0 0 0 0 100 0 13
2019 None of the above 31 37 13 4 14 0 2 69 17 80
2018 Client contact centre 26 45 14 11 3 0 0 71 15 24
2018 Federal regulators 19 43 18 6 13 0 0 62 19 16
2018 Communications or public affairs 30 37 14 10 8 0 0 67 18 49
2018 Access to information and privacy 17 34 8 32 8 0 0 52 40 12
2018 Security 41 51 8 0 0 0 0 92 0 26
2018 Library services 33 20 27 16 5 0 0 53 20 19
2018 Legal services 24 38 15 15 9 0 0 62 24 1615
2018 Administration and operations 35 38 13 10 5 0 0 72 15 199
2018 Human resources 32 49 5 12 2 0 0 81 14 114
2018 Financial management 40 37 11 8 4 0 0 78 11 112
2018 Information management 43 32 8 7 7 0 2 77 15 60
2018 Information technology 31 41 19 3 5 0 2 73 8 68
2018 Evaluation 15 42 25 8 8 0 0 58 17 11
2018 Data sciences 35 40 17 0 8 0 0 75 8 12
2018 Policy 39 36 12 9 4 0 0 75 13 68
2018 Project management 30 35 20 15 0 0 0 65 15 20
2018 None of the above 31 28 18 15 6 2 0 61 21 75
2017 Client contact centre 43 33 10 14 0 0 0 76 14 21
2017 Federal regulators 15 49 15 6 15 0 0 64 21 19
2017 Communications or public affairs 25 36 20 16 0 3 0 63 16 56
2017 Access to information and privacy 46 30 8 13 3 0 0 76 16 23
2017 Security 35 42 14 4 4 0 0 77 9 22
2017 Science and technology 40 30 0 20 10 0 0 70 30 10
2017 Library services 12 58 11 15 4 0 0 69 19 25
2017 Legal services 24 39 15 14 7 0 0 63 22 1855
2017 Administration and operations 41 36 12 8 4 0 0 77 12 280
2017 Human resources 38 42 9 7 4 0 0 80 11 115
2017 Financial management 40 37 11 5 7 0 0 77 12 117
2017 Procurement 12 30 41 12 6 0 0 41 18 17
2017 Real property 46 32 0 0 22 0 0 78 22 10
2017 Information management 43 32 13 8 4 0 0 75 11 78
2017 Information technology 41 34 18 6 0 0 0 76 6 107
2017 Data sciences 38 29 19 14 0 0 0 66 14 20
2017 Policy 35 50 5 7 3 0 0 85 10 99
2017 Project management 61 25 9 0 4 0 0 86 4 23
2017 Other services to the public 34 36 14 16 0 0 0 70 16 13
2017 None of the above 29 41 9 12 8 1 1 71 20 158
2014 Client contact centre 36 34 16 7 4 0 3 72 11 29
2014 Federal regulators 10 56 11 17 6 0 0 66 22 18
2014 Communications or public affairs 32 49 11 5 3 0 0 81 8 63
2014 Access to information and privacy 17 38 28 12 5 0 0 56 17 18
2014 Security 22 47 16 9 6 0 0 69 15 19
2014 Library services 38 15 14 11 22 0 0 53 33 24
2014 Legal services 21 39 16 16 8 0 0 61 24 1878
2014 Administration and operations 29 42 13 9 7 0 0 71 16 287
2014 Human resources 40 31 17 6 6 0 1 71 12 135
2014 Financial management 20 44 14 17 4 0 0 65 21 116
2014 Procurement 30 32 21 17 0 0 0 62 17 18
2014 Information management 28 36 19 9 7 1 0 65 16 78
2014 Information technology 23 46 9 9 11 1 0 70 21 78
2014 Internal audit 60 15 8 8 9 0 0 76 17 13
2014 Other services to the public 25 35 9 22 10 0 0 60 31 23
2014 None of the above 36 35 16 8 5 0 1 71 12 198

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 42 5 0 6 0 0 89 6 18
2020 Federal regulators 66 22 0 6 6 0 0 89 11 18
2020 Communications or public affairs 47 34 9 9 2 0 0 81 11 59
2020 Access to information and privacy 38 36 0 6 19 0 0 75 25 16
2020 Security 60 23 13 4 0 0 0 82 4 23
2020 Library services 58 34 4 4 0 0 0 92 4 24
2020 Legal services 42 42 9 6 1 0 0 84 7 1819
2020 Administration and operations 48 39 5 6 2 0 0 87 8 239
2020 Human resources 57 28 8 6 0 0 0 86 6 137
2020 Financial management 55 33 7 3 3 0 0 88 5 113
2020 Procurement 31 45 7 17 0 0 0 76 17 13
2020 Real property 79 21 0 0 0 0 0 100 0 14
2020 Information management 51 28 13 4 4 0 0 79 8 56
2020 Information technology 46 42 7 3 3 0 0 88 6 107
2020 Data sciences 49 51 0 0 0 0 0 100 0 14
2020 Policy 52 35 7 3 4 0 0 87 6 112
2020 Project management 79 13 0 0 4 4 0 96 4 23
2020 Other services to the public 51 38 4 7 0 0 0 88 7 16
2020 None of the above 45 36 11 6 1 0 1 82 7 86
2019 Client contact centre 54 40 0 0 6 0 0 94 6 19
2019 Federal regulators 50 50 0 0 0 0 0 100 0 16
2019 Communications or public affairs 41 33 13 11 2 0 0 74 13 58
2019 Access to information and privacy 39 46 0 15 0 0 0 85 15 19
2019 Security 54 35 7 3 0 0 0 89 3 28
2019 Library services 41 35 12 4 8 0 0 76 12 23
2019 Legal services 39 43 9 6 3 0 0 83 9 1527
2019 Administration and operations 44 41 9 4 2 0 0 85 6 234
2019 Human resources 47 36 11 5 1 0 0 84 5 130
2019 Financial management 46 45 5 3 1 0 0 91 4 108
2019 Procurement 35 36 24 0 6 0 0 70 6 15
2019 Information management 37 38 11 11 3 0 0 76 14 60
2019 Information technology 51 33 6 6 3 0 0 85 9 77
2019 Internal audit 55 37 0 0 8 0 0 92 8 11
2019 Policy 50 33 9 4 3 1 0 84 7 87
2019 Project management 42 53 6 0 0 0 0 94 0 21
2019 Other services to the public 61 39 0 0 0 0 0 100 0 13
2019 None of the above 44 37 8 6 4 0 1 82 10 83
2018 Client contact centre 25 52 4 15 4 0 0 77 19 24
2018 Federal regulators 31 69 0 0 0 0 0 100 0 16
2018 Communications or public affairs 32 37 12 16 2 0 0 69 18 49
2018 Access to information and privacy 32 53 0 15 0 0 0 85 15 13
2018 Security 61 23 12 4 0 0 0 84 4 26
2018 Library services 45 29 11 9 5 0 0 74 15 20
2018 Legal services 36 42 13 6 3 0 0 78 9 1619
2018 Administration and operations 41 40 11 7 3 0 0 80 9 198
2018 Human resources 43 41 7 5 3 0 0 84 9 114
2018 Financial management 38 48 8 5 1 0 0 86 6 113
2018 Information management 52 34 3 7 4 0 0 86 10 60
2018 Information technology 45 42 9 5 0 0 0 86 5 69
2018 Evaluation 53 22 8 8 8 0 0 75 17 11
2018 Data sciences 32 35 17 8 8 0 0 67 17 12
2018 Policy 45 43 6 5 1 0 0 88 6 68
2018 Project management 65 25 0 10 0 0 0 90 10 20
2018 None of the above 39 35 14 8 5 0 0 74 13 75
2017 Client contact centre 38 48 10 0 4 0 0 86 4 21
2017 Federal regulators 36 60 0 0 0 5 0 100 0 19
2017 Communications or public affairs 49 31 8 12 0 0 0 80 12 57
2017 Access to information and privacy 58 37 5 0 0 0 0 95 0 23
2017 Security 50 33 9 9 0 0 0 83 9 22
2017 Science and technology 50 20 10 0 20 0 0 70 20 10
2017 Library services 38 39 8 4 12 0 0 77 15 25
2017 Legal services 36 43 11 8 2 0 0 79 10 1847
2017 Administration and operations 42 42 9 5 3 0 0 84 8 281
2017 Human resources 34 49 9 4 5 0 0 83 9 115
2017 Financial management 37 45 9 5 4 0 0 82 9 117
2017 Procurement 12 60 17 6 6 0 0 71 12 17
2017 Real property 67 11 11 0 11 0 0 78 11 10
2017 Information management 47 32 7 7 6 0 0 79 14 78
2017 Information technology 50 34 8 6 1 0 0 85 7 107
2017 Evaluation 39 21 10 10 20 0 0 60 30 10
2017 Data sciences 32 43 10 5 10 0 0 76 15 20
2017 Policy 51 35 7 5 1 1 0 87 6 98
2017 Project management 70 21 0 0 9 0 0 91 9 23
2017 Other services to the public 49 29 15 0 0 0 7 84 0 13
2017 None of the above 48 32 9 5 5 0 0 80 11 158
2014 Client contact centre 36 44 19 0 0 0 0 81 0 29
2014 Federal regulators 44 39 6 11 0 0 0 83 11 18
2014 Communications or public affairs 45 37 12 5 2 0 0 81 6 63
2014 Access to information and privacy 38 44 17 0 0 0 0 83 0 18
2014 Security 33 53 5 10 0 0 0 85 10 19
2014 Library services 32 45 17 0 0 5 0 82 0 24
2014 Legal services 34 45 11 7 3 0 0 79 10 1879
2014 Administration and operations 39 38 11 7 5 0 0 77 12 286
2014 Human resources 47 31 10 8 3 0 1 78 11 135
2014 Financial management 27 50 12 6 4 0 1 78 10 116
2014 Procurement 29 55 5 5 5 0 0 84 11 18
2014 Information management 28 44 19 5 4 0 0 72 9 78
2014 Information technology 36 36 13 10 5 0 0 72 15 78
2014 Internal audit 61 15 8 0 16 0 0 76 16 13
2014 Other services to the public 40 30 17 13 0 0 0 70 13 24
2014 None of the above 48 32 12 6 2 0 0 79 9 197

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 27 15 5 0 0 6 78 6 18
2020 Federal regulators 22 22 28 27 0 0 0 45 27 18
2020 Communications or public affairs 17 39 24 15 5 0 0 56 20 59
2020 Access to information and privacy 25 32 18 13 13 0 0 57 25 16
2020 Security 20 33 30 0 18 0 0 52 18 24
2020 Library services 38 34 18 6 0 0 4 76 6 23
2020 Legal services 16 31 23 17 13 0 0 47 30 1808
2020 Administration and operations 39 37 15 4 4 0 0 77 8 238
2020 Human resources 34 29 17 13 7 0 0 64 20 135
2020 Financial management 49 38 8 5 1 0 0 86 6 114
2020 Procurement 15 60 9 7 9 0 0 74 16 13
2020 Real property 30 21 21 13 15 0 0 51 28 14
2020 Information management 42 39 12 5 2 0 0 81 7 56
2020 Information technology 27 41 17 8 5 0 2 70 13 107
2020 Data sciences 36 51 0 13 0 0 0 87 13 14
2020 Policy 26 31 22 12 9 0 0 57 21 112
2020 Project management 40 34 17 4 4 0 0 74 8 23
2020 Other services to the public 48 41 6 0 4 0 0 90 4 16
2020 None of the above 33 32 14 9 11 0 1 65 20 85
2019 Client contact centre 51 29 10 0 10 0 0 80 10 20
2019 Federal regulators 11 39 37 0 13 0 0 50 13 16
2019 Communications or public affairs 32 40 22 3 2 0 2 73 5 57
2019 Access to information and privacy 42 13 9 9 27 0 0 56 35 20
2019 Security 36 38 16 7 3 0 0 74 10 28
2019 Library services 42 26 20 0 8 4 0 71 8 23
2019 Legal services 19 31 23 15 11 0 0 51 26 1516
2019 Administration and operations 40 35 15 7 3 0 0 75 10 234
2019 Human resources 33 26 24 8 8 0 0 59 17 128
2019 Financial management 60 28 9 3 1 0 0 88 4 108
2019 Procurement 48 20 26 0 6 0 0 68 6 15
2019 Information management 45 36 14 1 2 0 2 83 3 59
2019 Information technology 46 33 9 5 7 1 0 79 12 77
2019 Internal audit 47 35 10 0 8 0 0 82 8 11
2019 Policy 32 35 20 7 7 0 0 66 14 87
2019 Project management 26 39 26 0 10 0 0 65 10 21
2019 Other services to the public 62 23 0 14 0 0 0 86 14 12
2019 None of the above 30 36 21 6 6 0 1 66 12 84
2018 Client contact centre 54 22 16 8 0 0 0 76 8 23
2018 Federal regulators 25 32 19 18 6 0 0 57 25 16
2018 Communications or public affairs 33 36 16 8 6 0 0 70 14 49
2018 Access to information and privacy 40 16 0 15 29 0 0 56 44 13
2018 Security 32 42 8 15 4 0 0 74 19 26
2018 Library services 41 24 19 6 10 0 0 65 16 20
2018 Legal services 20 31 23 15 11 0 0 51 26 1620
2018 Administration and operations 37 37 16 8 2 0 0 74 10 200
2018 Human resources 28 26 27 12 6 0 1 54 18 114
2018 Financial management 39 40 16 4 1 0 0 79 5 114
2018 Information management 47 34 14 3 0 0 2 82 3 59
2018 Information technology 32 44 18 7 0 0 0 76 7 70
2018 Evaluation 30 20 34 16 0 0 0 50 16 11
2018 Data sciences 23 31 25 14 0 0 8 58 15 13
2018 Policy 30 24 28 11 6 0 0 55 17 69
2018 Project management 54 15 26 5 0 0 0 69 5 20
2018 None of the above 29 35 20 3 12 0 1 65 15 76
2017 Client contact centre 44 33 14 10 0 0 0 77 10 21
2017 Federal regulators 17 48 15 15 6 0 0 64 21 19
2017 Communications or public affairs 38 41 10 5 7 0 0 78 12 57
2017 Access to information and privacy 22 31 29 0 18 0 0 53 18 23
2017 Security 10 37 27 22 4 0 0 47 26 22
2017 Science and technology 50 30 10 0 0 0 10 89 0 10
2017 Library services 33 44 4 8 8 4 0 80 16 25
2017 Legal services 20 37 22 13 7 0 0 58 20 1861
2017 Administration and operations 40 35 17 5 2 0 0 75 8 281
2017 Human resources 29 36 20 9 6 0 1 65 15 115
2017 Financial management 45 37 10 5 3 0 1 83 7 117
2017 Procurement 41 24 18 11 0 0 6 69 12 17
2017 Real property 39 22 17 22 0 0 0 61 22 10
2017 Information management 47 27 15 5 4 0 1 75 9 78
2017 Information technology 40 41 9 7 3 0 1 81 10 108
2017 Evaluation 29 51 20 0 0 0 0 80 0 10
2017 Data sciences 24 38 24 14 0 0 0 62 14 20
2017 Policy 24 32 23 13 9 0 0 56 22 99
2017 Project management 39 27 13 13 4 0 4 68 18 23
2017 Other services to the public 48 30 14 8 0 0 0 78 8 13
2017 None of the above 29 33 19 7 11 1 0 63 18 161
2014 Client contact centre 34 48 12 6 0 0 0 82 6 28
2014 Federal regulators 17 27 39 17 0 0 0 44 17 18
2014 Communications or public affairs 35 43 16 6 0 0 0 77 6 63
2014 Access to information and privacy 23 28 38 11 0 0 0 51 11 18
2014 Security 26 35 15 10 14 0 0 61 24 19
2014 Library services 26 21 38 11 4 0 0 47 15 24
2014 Legal services 20 35 24 12 9 0 0 56 20 1879
2014 Administration and operations 36 34 17 6 6 0 1 71 12 287
2014 Human resources 32 30 22 12 5 0 0 61 17 135
2014 Financial management 25 44 17 5 8 1 0 70 13 116
2014 Procurement 35 49 11 5 0 0 0 84 5 18
2014 Information management 34 30 24 7 3 0 3 66 10 78
2014 Information technology 23 41 13 11 10 0 1 65 22 78
2014 Internal audit 23 38 30 0 8 0 0 61 8 13
2014 Other services to the public 34 37 25 4 0 0 0 71 4 24
2014 None of the above 27 42 16 11 4 0 0 68 15 198

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 31 28 34 7 0 0 41 31 18
2020 Federal regulators 6 38 51 6 0 0 0 6 44 18
2020 Communications or public affairs 14 25 41 12 5 2 1 17 40 59
2020 Access to information and privacy 6 19 36 26 13 0 0 39 26 16
2020 Security 17 20 44 16 4 0 0 20 36 24
2020 Library services 10 8 49 29 4 0 0 33 18 24
2020 Legal services 5 20 41 22 11 1 1 33 26 1815
2020 Administration and operations 9 21 39 19 10 1 1 30 30 241
2020 Human resources 6 33 35 15 9 1 2 24 40 135
2020 Financial management 5 16 35 30 14 0 1 44 21 114
2020 Procurement 17 33 21 30 0 0 0 30 49 13
2020 Real property 7 15 28 34 15 0 0 49 22 14
2020 Information management 5 15 38 35 6 0 0 42 20 56
2020 Information technology 5 34 30 27 3 0 2 31 39 107
2020 Data sciences 22 14 42 22 0 0 0 22 36 14
2020 Policy 10 20 47 18 3 1 1 21 31 112
2020 Project management 4 13 35 27 21 0 0 48 17 23
2020 Other services to the public 0 17 42 28 13 0 0 42 17 16
2020 None of the above 13 24 26 22 11 3 2 34 38 85
2019 Client contact centre 6 14 40 29 11 0 0 39 20 20
2019 Federal regulators 20 26 36 19 0 0 0 19 45 16
2019 Communications or public affairs 12 32 24 29 2 2 0 31 44 58
2019 Access to information and privacy 22 30 31 6 11 0 0 17 52 20
2019 Security 17 27 42 7 3 0 3 11 45 28
2019 Library services 16 29 30 16 4 0 5 21 47 23
2019 Legal services 7 22 41 20 7 2 1 28 30 1527
2019 Administration and operations 7 23 38 19 12 1 1 32 30 235
2019 Human resources 11 23 38 25 2 1 0 27 35 130
2019 Financial management 4 18 38 30 10 0 1 40 22 108
2019 Procurement 0 41 24 35 0 0 0 35 41 15
2019 Information management 5 10 37 37 9 0 2 47 16 60
2019 Information technology 4 31 37 18 10 0 1 28 35 77
2019 Internal audit 18 10 27 37 8 0 0 45 28 11
2019 Policy 11 23 33 20 11 0 1 31 35 88
2019 Project management 5 27 35 19 9 0 4 29 34 21
2019 Other services to the public 7 14 7 27 38 7 0 70 23 13
2019 None of the above 13 24 32 19 9 0 3 29 39 85
2018 Client contact centre 16 24 19 29 12 0 0 42 40 24
2018 Federal regulators 13 37 17 32 0 0 0 32 50 16
2018 Communications or public affairs 16 22 43 15 4 0 0 19 38 49
2018 Access to information and privacy 22 30 15 33 0 0 0 33 52 13
2018 Security 8 24 39 26 4 0 0 30 31 26
2018 Library services 9 9 49 5 15 12 0 22 21 20
2018 Legal services 7 22 42 20 8 1 1 29 29 1622
2018 Administration and operations 6 18 39 23 9 2 3 34 25 197
2018 Human resources 13 27 33 17 7 0 2 25 41 114
2018 Financial management 6 17 41 31 5 0 1 36 23 113
2018 Information management 3 29 30 24 9 0 5 35 34 60
2018 Information technology 7 25 46 13 9 0 0 22 32 70
2018 Evaluation 0 17 45 14 14 9 0 32 19 10
2018 Data sciences 17 31 53 0 0 0 0 0 47 13
2018 Policy 7 27 39 21 6 0 0 27 34 68
2018 Project management 0 10 49 23 18 0 0 41 10 20
2018 None of the above 15 22 36 19 7 1 0 26 37 76
2017 Client contact centre 5 23 28 10 28 0 5 40 30 21
2017 Federal regulators 0 53 30 16 0 0 0 16 53 19
2017 Communications or public affairs 14 24 34 22 6 0 0 28 38 56
2017 Access to information and privacy 17 30 35 14 0 0 4 14 49 23
2017 Security 23 48 24 5 0 0 0 5 71 21
2017 Science and technology 10 20 60 0 0 0 10 0 33 10
2017 Library services 8 25 36 24 4 0 4 28 34 25
2017 Legal services 7 21 40 20 8 2 3 29 29 1854
2017 Administration and operations 9 20 38 21 9 1 3 30 30 281
2017 Human resources 11 37 29 16 5 2 0 22 49 114
2017 Financial management 7 23 44 9 10 1 6 20 32 115
2017 Procurement 12 24 45 6 6 0 6 13 39 16
2017 Real property 0 20 31 28 21 0 0 49 20 10
2017 Information management 11 19 41 18 8 2 1 26 31 77
2017 Information technology 6 20 41 18 11 0 5 30 28 107
2017 Evaluation 20 20 39 20 0 0 0 20 40 10
2017 Data sciences 19 18 43 15 5 0 0 20 37 20
2017 Policy 10 22 47 13 6 1 1 19 33 98
2017 Project management 4 21 35 31 5 0 4 37 27 23
2017 Other services to the public 9 0 25 26 18 0 22 56 12 11
2017 None of the above 11 25 32 18 10 1 3 29 38 160
2014 Client contact centre 6 39 25 23 4 4 0 27 47 29
2014 Federal regulators 34 17 33 11 6 0 0 17 51 18
2014 Communications or public affairs 6 18 44 19 13 0 0 32 24 63
2014 Access to information and privacy 20 23 34 17 6 0 0 23 43 18
2014 Security 10 29 33 11 11 0 6 23 42 19
2014 Library services 22 40 38 0 0 0 0 0 62 24
2014 Legal services 7 24 40 20 7 1 2 27 32 1874
2014 Administration and operations 11 26 37 17 7 0 1 25 38 287
2014 Human resources 11 31 37 15 3 0 3 19 43 135
2014 Financial management 12 41 31 10 3 2 2 13 54 115
2014 Procurement 11 21 43 19 0 0 6 20 34 18
2014 Information management 12 21 37 19 3 0 8 24 36 78
2014 Information technology 15 43 26 11 1 0 4 12 61 78
2014 Internal audit 8 0 47 30 8 0 8 40 9 13
2014 Other services to the public 12 31 17 32 4 0 4 38 45 24
2014 None of the above 9 25 33 19 8 3 4 28 36 197

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 4 17 29 30 5 7 68 12 17
2020 Federal regulators 0 10 22 39 28 0 0 67 10 18
2020 Communications or public affairs 5 12 22 37 18 5 1 58 18 59
2020 Access to information and privacy 6 19 12 26 25 11 0 57 29 16
2020 Security 0 16 30 37 13 0 4 52 17 24
2020 Library services 4 16 25 34 8 12 0 48 23 24
2020 Legal services 2 9 24 39 21 2 2 63 12 1811
2020 Administration and operations 3 7 22 36 27 3 1 66 10 241
2020 Human resources 5 8 26 33 23 3 2 59 14 135
2020 Financial management 3 9 25 35 27 0 1 62 12 113
2020 Procurement 9 0 39 43 0 9 0 47 10 13
2020 Real property 0 7 7 42 44 0 0 86 7 14
2020 Information management 2 11 21 41 18 2 6 63 14 56
2020 Information technology 5 11 21 35 22 4 3 61 17 107
2020 Data sciences 0 0 14 44 35 7 0 84 0 14
2020 Policy 6 4 22 49 16 3 0 67 11 113
2020 Project management 4 0 13 44 39 0 0 83 4 23
2020 Other services to the public 0 6 25 41 28 0 0 69 6 16
2020 None of the above 4 15 21 34 22 1 3 58 20 85
2019 Client contact centre 12 14 18 29 21 0 6 53 28 20
2019 Federal regulators 0 14 33 12 35 7 0 50 15 15
2019 Communications or public affairs 13 18 17 35 12 5 0 49 33 58
2019 Access to information and privacy 4 29 19 32 4 4 7 42 37 20
2019 Security 4 0 32 43 15 0 6 62 4 27
2019 Library services 12 21 21 29 8 4 5 41 36 23
2019 Legal services 6 13 28 33 15 3 2 51 20 1517
2019 Administration and operations 4 12 28 32 18 3 2 53 17 233
2019 Human resources 8 16 26 29 18 2 1 48 25 129
2019 Financial management 4 12 28 32 20 2 3 54 16 108
2019 Procurement 12 24 32 23 0 0 8 26 39 15
2019 Information management 5 12 23 40 18 2 0 59 17 60
2019 Information technology 7 14 24 32 17 3 4 52 23 77
2019 Internal audit 9 0 30 11 39 11 0 56 10 10
2019 Policy 5 4 23 41 26 0 1 68 9 88
2019 Project management 0 12 40 30 9 5 5 43 13 20
2019 Other services to the public 0 7 21 14 53 0 5 71 7 13
2019 None of the above 15 9 21 28 21 0 5 52 26 84
2018 Client contact centre 7 19 13 39 21 0 0 60 27 24
2018 Federal regulators 6 25 24 25 19 0 0 45 32 16
2018 Communications or public affairs 25 17 32 14 10 2 0 25 43 48
2018 Access to information and privacy 15 7 22 40 16 0 0 56 22 13
2018 Security 8 16 29 32 16 0 0 48 23 26
2018 Library services 14 10 19 25 10 17 5 45 31 20
2018 Legal services 6 16 30 29 16 2 1 46 23 1616
2018 Administration and operations 3 12 30 31 17 4 4 52 15 198
2018 Human resources 15 13 28 30 11 2 2 43 29 112
2018 Financial management 8 12 34 31 12 1 3 44 21 114
2018 Information management 5 21 23 34 9 3 5 47 28 59
2018 Information technology 6 20 29 24 20 0 1 45 26 70
2018 Evaluation 8 32 16 13 13 17 0 32 49 11
2018 Data sciences 8 0 33 52 0 8 0 57 8 13
2018 Policy 3 7 25 41 21 3 0 64 11 67
2018 Project management 5 5 35 24 31 0 0 55 10 20
2018 None of the above 15 13 25 24 19 3 1 45 29 75
2017 Client contact centre 10 5 38 14 19 9 5 39 17 21
2017 Federal regulators 0 21 43 32 5 0 0 37 21 19
2017 Communications or public affairs 10 24 28 23 13 2 0 36 35 56
2017 Access to information and privacy 0 7 20 31 18 14 8 64 10 23
2017 Security 10 15 46 9 15 5 0 25 27 20
2017 Science and technology 10 10 10 50 10 0 10 67 22 10
2017 Library services 4 10 38 29 12 0 7 44 15 25
2017 Legal services 7 15 27 27 16 4 3 46 24 1852
2017 Administration and operations 5 13 26 28 18 3 5 51 20 281
2017 Human resources 11 15 27 28 12 6 2 43 27 114
2017 Financial management 8 15 30 25 15 2 5 42 25 115
2017 Procurement 30 19 25 7 12 0 6 21 52 16
2017 Real property 0 0 62 8 19 0 11 30 0 10
2017 Information management 9 20 23 23 20 4 1 45 31 77
2017 Information technology 6 21 27 25 16 1 5 44 28 108
2017 Evaluation 30 20 0 20 29 0 0 49 51 10
2017 Data sciences 10 5 14 36 30 5 0 69 15 20
2017 Policy 1 14 28 38 15 1 3 55 16 98
2017 Project management 0 9 32 32 18 4 4 55 10 22
2017 Other services to the public 9 16 15 15 25 0 20 50 31 12
2017 None of the above 9 11 30 21 20 3 6 45 22 158
2014 Client contact centre 7 24 28 13 25 3 0 39 31 28
2014 Federal regulators 12 12 58 12 6 0 0 18 24 17
2014 Communications or public affairs 3 14 29 36 17 0 0 54 17 63
2014 Access to information and privacy 10 6 33 27 23 0 0 50 17 18
2014 Security 0 30 32 10 11 6 12 25 36 19
2014 Library services 13 28 37 17 4 0 0 21 42 24
2014 Legal services 8 17 31 26 12 2 3 40 27 1873
2014 Administration and operations 9 17 29 24 13 3 4 40 29 286
2014 Human resources 10 19 36 20 12 1 1 33 31 135
2014 Financial management 14 26 41 9 6 3 0 16 41 116
2014 Procurement 11 16 51 11 0 0 11 12 30 18
2014 Information management 11 16 38 15 8 4 8 27 31 78
2014 Information technology 19 22 25 24 6 1 3 32 42 78
2014 Internal audit 8 0 16 45 15 7 8 71 9 13
2014 Other services to the public 13 25 21 25 8 0 8 36 42 24
2014 None of the above 4 16 25 25 20 3 5 50 22 197

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 11 27 38 5 7 12 53 13 18
2020 Federal regulators 0 38 28 17 11 0 6 30 41 18
2020 Communications or public affairs 17 36 24 17 3 2 1 21 55 59
2020 Access to information and privacy 7 6 25 30 13 19 0 53 16 16
2020 Security 8 38 30 20 4 0 0 24 46 24
2020 Library services 8 28 25 34 0 4 0 36 38 24
2020 Legal services 9 21 35 23 9 1 2 33 31 1814
2020 Administration and operations 6 18 37 20 14 2 3 35 26 240
2020 Human resources 12 20 30 21 12 2 3 35 33 136
2020 Financial management 4 14 33 32 14 0 3 48 19 113
2020 Procurement 0 0 39 30 15 9 7 54 0 13
2020 Real property 15 0 41 28 15 0 0 44 15 14
2020 Information management 4 16 29 27 15 4 6 46 22 55
2020 Information technology 12 18 29 30 7 2 2 38 31 106
2020 Data sciences 22 0 49 29 0 0 0 29 22 14
2020 Policy 10 30 36 16 3 3 1 20 42 113
2020 Project management 4 31 31 26 4 4 0 32 36 23
2020 Other services to the public 12 18 39 10 7 6 6 20 35 16
2020 None of the above 10 27 32 16 8 4 3 26 40 84
2019 Client contact centre 19 19 27 23 6 0 6 31 40 20
2019 Federal regulators 13 20 19 27 20 0 0 48 33 15
2019 Communications or public affairs 30 34 20 17 0 0 0 17 63 57
2019 Access to information and privacy 6 23 33 21 4 0 11 29 33 20
2019 Security 7 32 44 10 4 0 3 14 40 28
2019 Library services 20 13 46 9 8 0 4 18 34 23
2019 Legal services 15 23 32 19 8 2 2 27 39 1523
2019 Administration and operations 9 23 32 22 10 2 1 33 33 233
2019 Human resources 24 20 30 17 8 1 1 25 44 129
2019 Financial management 7 18 33 26 14 0 2 41 26 108
2019 Procurement 8 34 43 14 0 0 0 14 43 15
2019 Information management 11 16 35 24 8 4 2 35 28 60
2019 Information technology 11 28 25 24 5 3 4 31 42 77
2019 Internal audit 8 10 57 8 8 10 0 17 20 11
2019 Policy 15 18 42 17 6 1 1 23 34 88
2019 Project management 15 34 37 10 0 0 4 10 51 21
2019 Other services to the public 7 35 24 0 35 0 0 35 42 13
2019 None of the above 16 22 25 16 11 3 7 29 43 85
2018 Client contact centre 17 6 34 19 23 0 0 43 23 24
2018 Federal regulators 6 18 30 26 13 0 6 41 26 16
2018 Communications or public affairs 31 33 20 10 6 0 0 16 64 49
2018 Access to information and privacy 0 7 53 23 16 0 0 40 7 13
2018 Security 16 12 35 16 17 0 4 34 30 25
2018 Library services 14 19 36 16 15 0 0 31 33 20
2018 Legal services 14 24 35 17 8 2 1 26 38 1614
2018 Administration and operations 10 22 27 24 11 3 3 37 34 198
2018 Human resources 19 26 36 14 3 1 2 18 45 114
2018 Financial management 12 20 42 15 4 2 4 21 34 114
2018 Information management 9 22 25 25 14 3 2 41 33 60
2018 Information technology 10 26 41 14 8 0 1 22 36 70
2018 Evaluation 0 38 43 0 10 10 0 11 42 10
2018 Data sciences 15 25 31 22 8 0 0 30 40 13
2018 Policy 25 24 34 11 5 1 0 16 49 68
2018 Project management 5 35 40 12 9 0 0 20 39 20
2018 None of the above 25 20 21 12 19 1 1 31 47 76
2017 Client contact centre 0 10 43 14 33 0 0 47 10 21
2017 Federal regulators 17 25 27 27 0 0 5 29 43 19
2017 Communications or public affairs 15 23 35 17 8 0 2 25 39 57
2017 Access to information and privacy 15 13 44 23 0 0 4 24 30 23
2017 Security 19 35 32 9 5 0 0 14 54 21
2017 Science and technology 10 20 60 0 10 0 0 10 30 10
2017 Library services 19 37 15 4 18 4 4 23 60 25
2017 Legal services 16 21 33 18 8 2 3 27 38 1852
2017 Administration and operations 16 27 27 18 9 0 3 29 44 281
2017 Human resources 23 24 31 13 4 4 1 18 50 114
2017 Financial management 12 25 34 19 6 1 4 26 38 116
2017 Procurement 24 25 32 13 0 0 6 14 52 16
2017 Real property 11 39 28 11 11 0 0 22 50 10
2017 Information management 17 16 29 13 13 6 5 30 38 77
2017 Information technology 13 22 30 20 11 2 3 33 36 107
2017 Evaluation 20 30 29 10 10 0 0 20 51 10
2017 Data sciences 19 24 32 0 15 5 5 16 49 20
2017 Policy 18 24 32 16 6 2 2 23 44 99
2017 Project management 17 36 18 19 5 0 4 25 56 22
2017 Other services to the public 25 7 23 8 8 0 29 22 46 12
2017 None of the above 19 18 28 16 13 1 5 31 39 161
2014 Client contact centre 26 17 25 14 7 10 0 23 49 28
2014 Federal regulators 11 27 28 28 0 0 6 30 40 18
2014 Communications or public affairs 19 24 27 16 11 3 0 28 44 63
2014 Access to information and privacy 10 29 11 27 23 0 0 50 39 18
2014 Security 15 31 26 17 11 0 0 28 46 19
2014 Library services 33 24 16 18 9 0 0 26 57 24
2014 Legal services 17 26 32 17 5 1 2 23 44 1876
2014 Administration and operations 23 24 28 11 8 2 4 20 50 286
2014 Human resources 37 24 26 9 3 0 1 12 62 135
2014 Financial management 28 30 27 8 3 3 1 12 60 116
2014 Procurement 27 27 24 11 5 0 6 18 57 18
2014 Information management 23 21 21 18 7 1 8 28 49 78
2014 Information technology 29 26 26 11 5 0 3 17 56 78
2014 Internal audit 8 9 53 22 0 0 8 24 18 13
2014 Other services to the public 35 17 26 17 0 0 4 17 55 23
2014 None of the above 20 21 27 13 10 5 4 25 45 198

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 17 15 22 34 0 12 64 19 18
2020 Federal regulators 30 29 30 6 6 0 0 12 58 17
2020 Communications or public affairs 17 27 31 14 9 2 1 23 45 59
2020 Access to information and privacy 13 13 29 26 19 0 0 45 26 16
2020 Security 8 24 30 33 4 0 0 37 33 24
2020 Library services 0 17 51 32 0 0 0 32 17 24
2020 Legal services 10 23 40 21 6 0 1 27 33 1814
2020 Administration and operations 7 15 32 34 13 0 0 47 21 238
2020 Human resources 8 19 32 26 15 1 1 41 27 136
2020 Financial management 2 7 28 42 20 0 1 63 9 113
2020 Procurement 27 0 30 43 0 0 0 43 27 13
2020 Real property 0 27 29 14 30 0 0 44 27 14
2020 Information management 0 8 21 43 20 2 6 68 9 56
2020 Information technology 4 11 42 25 16 0 2 42 15 107
2020 Data sciences 0 29 36 27 7 0 0 35 29 14
2020 Policy 14 24 37 18 6 1 0 24 38 113
2020 Project management 4 26 22 26 22 0 0 48 30 23
2020 Other services to the public 0 4 37 33 26 0 0 59 4 16
2020 None of the above 15 23 24 22 9 3 4 33 41 84
2019 Client contact centre 11 10 25 43 12 0 0 55 20 20
2019 Federal regulators 37 19 31 6 0 6 0 7 60 16
2019 Communications or public affairs 5 36 32 24 3 0 0 27 41 58
2019 Access to information and privacy 21 19 29 20 12 0 0 32 39 19
2019 Security 3 7 44 11 31 0 3 44 11 28
2019 Library services 9 8 47 32 0 0 4 34 18 23
2019 Legal services 10 23 41 18 6 1 1 25 34 1522
2019 Administration and operations 3 18 34 28 16 0 1 44 21 233
2019 Human resources 8 22 29 30 10 0 1 41 30 128
2019 Financial management 2 6 33 42 16 0 1 59 8 107
2019 Procurement 20 6 51 13 9 0 0 22 27 15
2019 Information management 6 6 26 37 19 2 4 60 12 58
2019 Information technology 5 11 21 46 16 1 0 63 16 77
2019 Internal audit 18 0 30 27 25 0 0 52 18 11
2019 Policy 14 20 32 25 8 0 0 33 35 86
2019 Project management 0 9 39 39 9 0 4 50 9 21
2019 Other services to the public 0 20 28 14 31 0 7 48 22 13
2019 None of the above 8 13 39 25 11 0 4 38 22 84
2018 Client contact centre 4 7 23 33 28 5 0 64 12 24
2018 Federal regulators 18 32 38 12 0 0 0 12 50 16
2018 Communications or public affairs 18 26 20 21 13 0 2 34 45 49
2018 Access to information and privacy 24 24 17 8 26 0 0 35 48 12
2018 Security 0 8 43 37 12 0 0 49 8 26
2018 Library services 5 15 43 32 0 5 0 34 21 20
2018 Legal services 9 22 41 18 8 0 1 26 32 1608
2018 Administration and operations 4 13 37 29 14 2 2 45 18 195
2018 Human resources 15 19 39 19 7 0 1 26 34 113
2018 Financial management 2 12 35 39 10 0 1 50 14 114
2018 Information management 2 10 26 39 18 0 5 61 12 60
2018 Information technology 6 16 41 26 11 0 0 37 22 70
2018 Evaluation 0 16 41 13 22 8 0 38 17 11
2018 Data sciences 8 35 25 32 0 0 0 32 43 12
2018 Policy 22 28 28 12 10 0 0 22 50 67
2018 Project management 0 6 44 35 15 0 0 51 6 18
2018 None of the above 17 16 39 12 16 0 0 28 33 76
2017 Client contact centre 5 18 29 20 28 0 0 48 23 21
2017 Federal regulators 20 48 26 6 0 0 0 6 68 19
2017 Communications or public affairs 5 26 37 16 16 0 0 32 31 56
2017 Access to information and privacy 20 18 30 23 4 0 4 29 40 23
2017 Security 0 23 42 25 10 0 0 35 23 21
2017 Science and technology 0 10 40 10 40 0 0 50 10 10
2017 Library services 8 36 34 12 10 0 0 21 44 25
2017 Legal services 8 22 40 22 6 0 2 29 30 1847
2017 Administration and operations 4 19 33 28 12 1 2 42 24 281
2017 Human resources 14 22 39 17 7 1 0 24 36 114
2017 Financial management 9 12 34 27 14 1 4 42 22 114
2017 Procurement 18 19 38 12 6 0 6 20 39 16
2017 Real property 11 11 20 47 11 0 0 58 22 10
2017 Information management 3 14 20 27 30 1 5 61 17 76
2017 Information technology 6 16 32 26 14 1 4 42 24 107
2017 Evaluation 0 10 29 31 30 0 0 61 10 10
2017 Data sciences 10 19 37 20 10 0 5 31 30 20
2017 Policy 21 29 27 15 7 1 0 23 50 99
2017 Project management 4 8 52 22 9 0 4 32 13 23
2017 Other services to the public 9 0 33 17 9 0 31 37 14 11
2017 None of the above 12 21 30 17 12 1 6 32 36 161
2014 Client contact centre 9 14 40 20 10 0 7 33 25 28
2014 Federal regulators 34 22 44 0 0 0 0 0 56 18
2014 Communications or public affairs 8 20 38 24 9 0 0 33 29 63
2014 Access to information and privacy 12 29 30 24 6 0 0 29 40 17
2014 Security 5 25 42 22 6 0 0 28 30 19
2014 Library services 8 13 44 21 9 0 5 31 22 24
2014 Legal services 8 22 41 21 6 0 1 27 31 1862
2014 Administration and operations 11 19 32 22 12 2 3 35 31 284
2014 Human resources 12 20 42 18 7 0 0 25 32 135
2014 Financial management 16 27 32 14 9 2 0 23 44 115
2014 Procurement 11 32 35 11 5 0 6 17 46 18
2014 Information management 8 16 30 25 10 1 9 39 28 78
2014 Information technology 22 13 38 20 5 0 3 25 35 78
2014 Internal audit 8 0 23 46 15 0 8 66 9 13
2014 Other services to the public 13 14 40 25 0 0 9 28 29 23
2014 None of the above 12 19 34 20 11 1 3 32 33 197

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 10 22 28 29 0 7 61 16 18
2020 Federal regulators 0 33 34 17 11 0 6 30 35 18
2020 Communications or public affairs 17 23 28 19 5 5 3 26 44 59
2020 Access to information and privacy 19 19 23 6 25 0 6 34 41 16
2020 Security 13 16 46 21 4 0 0 25 29 24
2020 Library services 8 22 33 32 0 0 4 34 31 24
2020 Legal services 13 25 32 19 9 1 1 29 39 1818
2020 Administration and operations 8 18 25 30 18 1 1 49 26 239
2020 Human resources 14 22 26 17 16 2 3 34 39 137
2020 Financial management 3 12 25 36 21 2 1 59 15 114
2020 Procurement 33 15 15 28 0 0 9 31 53 13
2020 Real property 14 29 20 7 30 0 0 37 44 14
2020 Information management 10 19 24 41 5 2 0 47 29 56
2020 Information technology 10 29 28 13 15 3 2 30 41 107
2020 Data sciences 0 22 49 22 7 0 0 29 22 14
2020 Policy 14 23 28 22 8 4 1 32 39 112
2020 Project management 9 32 18 9 32 0 0 42 40 22
2020 Other services to the public 10 12 31 33 7 6 0 43 24 16
2020 None of the above 16 16 27 17 15 4 4 35 36 83
2019 Client contact centre 10 15 28 16 21 0 10 41 28 20
2019 Federal regulators 18 32 32 5 6 6 0 12 53 16
2019 Communications or public affairs 7 20 33 25 14 2 0 40 27 58
2019 Access to information and privacy 33 9 16 10 21 4 7 35 47 20
2019 Security 11 20 20 22 21 0 7 46 33 28
2019 Library services 24 29 25 0 12 9 0 14 58 23
2019 Legal services 17 25 30 17 8 1 2 26 43 1522
2019 Administration and operations 9 21 30 22 15 2 2 38 31 234
2019 Human resources 18 24 22 26 8 1 1 34 43 130
2019 Financial management 4 12 31 32 18 2 1 51 17 107
2019 Procurement 24 6 26 28 16 0 0 44 30 15
2019 Information management 12 13 40 16 17 0 2 34 25 60
2019 Information technology 12 23 24 27 9 5 0 38 37 77
2019 Internal audit 16 10 27 37 0 0 10 41 28 11
2019 Policy 13 17 31 23 13 0 2 37 31 87
2019 Project management 4 24 44 15 9 0 4 24 30 21
2019 Other services to the public 0 13 28 14 45 0 0 59 13 13
2019 None of the above 16 14 32 22 9 2 5 33 32 85
2018 Client contact centre 19 21 27 4 19 5 5 26 44 24
2018 Federal regulators 30 26 31 13 0 0 0 13 56 16
2018 Communications or public affairs 25 26 18 20 9 2 0 30 52 49
2018 Access to information and privacy 22 22 8 32 16 0 0 48 44 13
2018 Security 4 16 23 39 14 4 0 56 21 26
2018 Library services 24 34 29 8 5 0 0 12 59 20
2018 Legal services 20 27 29 14 8 2 1 22 48 1615
2018 Administration and operations 12 21 31 18 13 2 3 33 35 199
2018 Human resources 27 35 16 13 8 0 1 21 62 113
2018 Financial management 4 22 30 31 10 2 1 42 27 114
2018 Information management 7 23 28 26 4 4 8 34 34 60
2018 Information technology 21 27 34 11 8 0 0 18 48 70
2018 Evaluation 0 40 25 13 13 8 0 29 43 11
2018 Data sciences 15 22 25 31 8 0 0 39 37 13
2018 Policy 14 32 27 14 11 1 2 26 47 68
2018 Project management 15 26 14 19 26 0 0 46 41 20
2018 None of the above 19 26 22 14 18 0 2 32 45 76
2017 Client contact centre 14 5 24 19 38 0 0 57 19 21
2017 Federal regulators 12 49 17 22 0 0 0 22 61 18
2017 Communications or public affairs 17 35 24 16 8 0 0 25 52 56
2017 Access to information and privacy 24 31 13 22 4 0 4 28 58 23
2017 Security 22 20 39 19 0 0 0 19 42 21
2017 Science and technology 10 30 30 20 10 0 0 30 40 10
2017 Library services 41 23 21 8 7 0 0 15 63 25
2017 Legal services 18 27 28 14 8 1 2 23 48 1850
2017 Administration and operations 12 25 26 17 15 1 4 34 39 279
2017 Human resources 23 27 28 12 6 1 3 18 52 114
2017 Financial management 9 16 37 17 14 1 6 33 27 115
2017 Procurement 12 38 32 6 6 0 6 13 53 16
2017 Real property 22 0 57 0 21 0 0 21 22 10
2017 Information management 16 23 20 20 16 1 4 37 41 78
2017 Information technology 17 29 18 16 16 0 4 33 48 108
2017 Evaluation 21 20 29 10 20 0 0 30 41 10
2017 Data sciences 19 14 9 30 20 0 8 54 37 20
2017 Policy 27 28 21 17 4 2 1 22 57 98
2017 Project management 19 22 22 18 15 0 4 34 42 22
2017 Other services to the public 18 8 17 17 8 0 31 37 38 11
2017 None of the above 18 22 33 11 11 2 3 23 42 161
2014 Client contact centre 20 20 25 13 15 0 6 29 43 28
2014 Federal regulators 30 30 34 0 6 0 0 6 60 17
2014 Communications or public affairs 11 27 30 14 14 2 2 29 40 63
2014 Access to information and privacy 26 40 22 5 0 0 6 6 71 18
2014 Security 19 37 20 6 17 0 0 23 56 19
2014 Library services 42 41 13 0 4 0 0 4 83 24
2014 Legal services 23 31 28 11 4 0 1 16 55 1873
2014 Administration and operations 21 24 27 16 8 2 3 25 47 286
2014 Human resources 30 28 23 12 5 1 1 17 59 135
2014 Financial management 26 34 23 9 3 3 2 12 63 115
2014 Procurement 11 38 24 17 5 0 6 24 51 18
2014 Information management 15 39 22 8 7 3 7 16 60 78
2014 Information technology 37 22 23 12 5 0 1 17 59 78
2014 Internal audit 8 0 32 15 30 0 15 53 9 13
2014 Other services to the public 18 17 33 20 4 0 8 27 37 24
2014 None of the above 24 21 22 15 12 2 4 28 48 198

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 11 28 23 19 0 13 49 20 17
2020 Federal regulators 6 11 49 34 0 0 0 34 17 18
2020 Communications or public affairs 9 21 17 27 16 9 1 48 33 58
2020 Access to information and privacy 13 26 17 26 13 6 0 41 41 16
2020 Security 4 20 30 33 13 0 0 46 24 24
2020 Library services 8 4 49 34 4 0 0 38 12 24
2020 Legal services 5 13 30 30 16 3 2 49 19 1810
2020 Administration and operations 5 16 23 31 22 2 1 55 21 241
2020 Human resources 5 7 33 26 23 3 3 53 12 136
2020 Financial management 4 10 33 30 19 1 4 51 14 114
2020 Procurement 17 30 15 22 7 9 0 33 51 13
2020 Real property 0 0 28 35 37 0 0 72 0 14
2020 Information management 7 8 19 34 22 6 4 62 16 56
2020 Information technology 2 15 24 31 18 8 3 54 19 107
2020 Data sciences 0 0 31 38 31 0 0 69 0 13
2020 Policy 4 4 25 38 24 4 1 64 9 113
2020 Project management 0 4 32 32 23 4 4 60 5 22
2020 Other services to the public 0 12 25 20 42 0 0 62 12 16
2020 None of the above 10 18 17 25 22 5 3 51 30 85
2019 Client contact centre 18 13 36 18 6 6 4 26 34 20
2019 Federal regulators 0 12 48 20 12 7 0 35 13 15
2019 Communications or public affairs 16 25 25 12 13 9 0 27 46 58
2019 Access to information and privacy 9 34 26 11 4 9 7 19 51 20
2019 Security 0 11 32 28 19 7 4 52 13 27
2019 Library services 15 13 59 8 4 0 0 12 29 23
2019 Legal services 11 20 31 23 10 3 2 35 32 1521
2019 Administration and operations 9 18 29 25 15 2 2 42 28 234
2019 Human resources 10 19 30 24 14 1 1 39 30 130
2019 Financial management 4 25 20 28 16 3 4 47 31 108
2019 Procurement 24 27 6 21 14 0 8 39 55 15
2019 Information management 10 18 29 23 17 2 2 41 29 60
2019 Information technology 8 13 24 29 20 5 1 52 23 77
2019 Internal audit 18 10 25 10 27 0 10 41 31 11
2019 Policy 10 10 24 34 18 0 3 54 21 88
2019 Project management 10 20 15 27 18 6 5 50 33 20
2019 Other services to the public 9 20 7 12 45 7 0 61 31 13
2019 None of the above 12 13 28 24 11 5 6 40 29 85
2018 Client contact centre 19 32 10 16 13 5 5 33 57 23
2018 Federal regulators 6 19 43 19 13 0 0 32 25 16
2018 Communications or public affairs 32 28 21 6 6 4 2 13 64 49
2018 Access to information and privacy 22 29 0 32 9 0 8 44 56 13
2018 Security 8 8 38 32 8 6 0 42 17 26
2018 Library services 14 15 43 11 9 0 8 22 31 20
2018 Legal services 13 20 31 21 11 3 1 34 34 1609
2018 Administration and operations 10 18 34 22 10 4 3 34 29 198
2018 Human resources 19 28 25 16 8 2 3 25 49 112
2018 Financial management 10 28 29 20 9 3 2 31 39 114
2018 Information management 8 13 33 32 5 5 5 40 23 59
2018 Information technology 12 19 34 19 12 2 4 32 32 69
2018 Evaluation 9 50 17 0 14 9 0 16 65 10
2018 Data sciences 15 14 17 39 15 0 0 54 29 13
2018 Policy 9 11 25 32 15 3 6 51 21 68
2018 Project management 5 9 39 31 16 0 0 47 15 20
2018 None of the above 19 16 26 12 19 4 5 34 38 75
2017 Client contact centre 10 18 25 19 27 0 0 46 29 21
2017 Federal regulators 0 22 43 10 10 5 10 24 26 19
2017 Communications or public affairs 12 31 25 18 10 2 4 29 45 57
2017 Access to information and privacy 4 17 42 17 15 0 4 33 22 23
2017 Security 9 31 31 19 5 0 5 25 42 21
2017 Science and technology 0 0 40 30 30 0 0 60 0 10
2017 Library services 12 29 36 11 8 0 4 20 42 25
2017 Legal services 9 19 29 23 13 3 4 39 31 1856
2017 Administration and operations 8 19 30 25 11 3 4 38 29 280
2017 Human resources 15 18 24 25 7 8 3 36 37 114
2017 Financial management 11 30 25 17 10 3 5 29 44 115
2017 Procurement 34 30 6 12 13 0 6 26 68 17
2017 Real property 22 9 22 9 27 0 11 41 35 10
2017 Information management 13 13 24 19 17 5 9 42 30 75
2017 Information technology 6 14 31 20 21 2 4 45 22 108
2017 Evaluation 30 10 39 10 10 0 0 20 40 10
2017 Data sciences 14 9 10 24 29 5 8 62 27 20
2017 Policy 6 19 29 20 19 4 2 42 27 99
2017 Project management 5 18 23 36 14 0 4 52 24 22
2017 Other services to the public 18 17 17 17 0 9 22 25 50 11
2017 None of the above 11 12 30 21 16 5 6 41 26 160
2014 Client contact centre 13 25 29 13 18 0 3 32 39 28
2014 Federal regulators 6 11 61 11 6 6 0 18 18 18
2014 Communications or public affairs 0 11 29 30 24 2 5 58 12 63
2014 Access to information and privacy 10 33 28 16 6 0 6 24 46 18
2014 Security 10 27 21 6 24 6 6 34 42 18
2014 Library services 13 11 46 25 4 0 0 30 24 24
2014 Legal services 8 15 33 27 11 2 4 41 24 1872
2014 Administration and operations 12 15 33 22 12 3 2 36 29 286
2014 Human resources 13 13 38 22 11 2 2 34 26 135
2014 Financial management 13 27 29 20 5 3 4 27 42 116
2014 Procurement 16 16 27 24 5 0 11 33 36 18
2014 Information management 11 21 27 20 8 1 12 32 37 78
2014 Information technology 13 19 22 25 14 3 5 42 34 78
2014 Internal audit 8 9 15 15 38 0 15 63 20 13
2014 Other services to the public 17 17 12 21 26 0 8 50 37 24
2014 None of the above 10 14 29 23 15 4 5 41 27 195

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 17 26 17 23 0 12 46 25 18
2020 Federal regulators 6 22 49 22 0 0 0 22 28 18
2020 Communications or public affairs 10 24 21 28 10 5 1 42 37 59
2020 Access to information and privacy 7 0 42 26 19 6 0 48 7 16
2020 Security 13 20 47 16 4 0 0 20 33 24
2020 Library services 17 20 29 28 6 0 0 34 37 24
2020 Legal services 9 23 36 20 9 3 1 30 33 1818
2020 Administration and operations 5 16 35 24 15 3 2 42 22 237
2020 Human resources 6 21 42 15 15 1 1 31 27 136
2020 Financial management 3 9 40 32 14 0 2 47 12 114
2020 Procurement 0 26 15 43 0 16 0 52 31 13
2020 Real property 15 7 48 14 15 0 0 29 23 14
2020 Information management 2 18 28 23 28 2 0 52 20 55
2020 Information technology 7 22 28 23 16 2 3 40 30 107
2020 Data sciences 7 13 51 22 7 0 0 29 20 14
2020 Policy 7 19 37 23 8 4 2 33 28 111
2020 Project management 4 26 40 17 13 0 0 30 30 23
2020 Other services to the public 10 14 41 13 21 0 0 35 24 16
2020 None of the above 12 14 30 17 18 5 3 38 29 84
2019 Client contact centre 12 22 31 24 11 0 0 35 34 20
2019 Federal regulators 12 21 41 12 14 0 0 26 33 15
2019 Communications or public affairs 12 25 25 18 8 11 0 30 42 57
2019 Access to information and privacy 7 14 20 33 15 0 12 54 23 19
2019 Security 15 14 39 11 11 7 4 24 32 27
2019 Library services 21 20 43 12 4 0 0 16 41 23
2019 Legal services 15 24 33 18 7 2 2 26 40 1521
2019 Administration and operations 8 20 38 18 13 1 1 32 29 235
2019 Human resources 14 24 43 10 6 2 0 17 39 129
2019 Financial management 7 15 40 23 12 0 2 36 23 108
2019 Procurement 6 32 34 19 0 8 0 21 42 15
2019 Information management 5 10 33 32 15 2 2 50 16 60
2019 Information technology 10 26 30 20 10 3 1 32 37 75
2019 Internal audit 8 20 27 27 17 0 0 45 28 11
2019 Policy 14 15 39 21 7 2 2 29 31 88
2019 Project management 10 27 33 16 10 0 4 27 39 21
2019 Other services to the public 0 7 28 7 53 0 5 64 7 13
2019 None of the above 11 15 33 20 13 4 5 36 28 82
2018 Client contact centre 15 17 30 25 8 5 0 34 34 24
2018 Federal regulators 19 37 6 19 6 6 6 29 63 16
2018 Communications or public affairs 20 24 18 26 6 4 2 34 47 49
2018 Access to information and privacy 7 7 46 32 7 0 0 39 15 13
2018 Security 8 20 35 19 12 6 0 34 29 26
2018 Library services 9 38 28 25 0 0 0 25 47 20
2018 Legal services 16 25 35 15 6 2 2 22 42 1619
2018 Administration and operations 9 20 36 20 11 3 1 32 31 200
2018 Human resources 15 23 41 15 6 1 0 21 38 114
2018 Financial management 6 28 34 23 4 2 3 28 35 113
2018 Information management 8 12 34 32 8 2 4 42 21 59
2018 Information technology 13 18 36 18 11 1 3 29 32 70
2018 Evaluation 0 40 30 0 22 8 0 24 43 11
2018 Data sciences 22 15 9 54 0 0 0 54 37 13
2018 Policy 15 25 33 15 6 6 0 22 42 69
2018 Project management 5 24 38 14 13 6 0 30 30 20
2018 None of the above 21 16 30 9 16 5 2 27 40 76
2017 Client contact centre 0 19 43 5 32 0 0 37 19 21
2017 Federal regulators 11 37 16 11 6 9 10 21 60 19
2017 Communications or public affairs 14 13 42 12 11 7 2 25 29 57
2017 Access to information and privacy 4 28 35 14 9 0 10 25 35 23
2017 Security 23 18 49 4 5 0 0 9 41 22
2017 Science and technology 10 10 40 30 10 0 0 40 20 10
2017 Library services 19 29 36 4 0 8 4 4 55 25
2017 Legal services 18 24 32 13 7 3 2 21 45 1850
2017 Administration and operations 12 23 29 20 11 2 3 32 37 281
2017 Human resources 16 26 34 11 8 4 1 20 44 114
2017 Financial management 8 28 33 16 7 3 4 25 39 116
2017 Procurement 24 19 37 0 0 0 19 0 54 16
2017 Real property 31 0 39 19 11 0 0 30 31 10
2017 Information management 8 20 34 14 17 3 5 34 30 77
2017 Information technology 5 28 29 19 15 1 3 36 34 108
2017 Evaluation 10 40 29 10 10 0 0 20 51 10
2017 Data sciences 24 19 24 14 5 5 8 22 49 20
2017 Policy 16 24 36 13 8 3 0 21 41 98
2017 Project management 5 30 38 8 14 0 4 24 36 23
2017 Other services to the public 18 8 25 0 17 0 31 25 38 11
2017 None of the above 14 22 33 10 13 4 4 25 39 161
2014 Client contact centre 24 14 29 14 8 11 0 25 43 27
2014 Federal regulators 18 24 40 12 0 0 6 13 44 17
2014 Communications or public affairs 16 18 27 20 16 2 2 37 35 63
2014 Access to information and privacy 10 12 34 28 5 5 6 38 24 18
2014 Security 10 14 48 11 11 6 0 24 25 19
2014 Library services 30 28 24 14 4 0 0 18 58 24
2014 Legal services 20 26 32 13 5 3 2 18 48 1873
2014 Administration and operations 18 27 30 12 10 2 3 22 47 286
2014 Human resources 21 23 37 10 5 1 3 15 46 135
2014 Financial management 18 35 32 10 1 3 1 11 55 116
2014 Procurement 21 21 32 13 5 0 6 20 46 18
2014 Information management 19 22 25 17 6 3 9 25 46 78
2014 Information technology 20 24 32 12 3 4 5 16 49 78
2014 Internal audit 8 9 53 15 8 0 8 25 18 13
2014 Other services to the public 30 13 34 16 0 0 8 17 46 24
2014 None of the above 19 21 26 15 9 5 5 26 45 198

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 17 16 16 35 0 12 58 24 18
2020 Federal regulators 6 21 45 22 6 0 0 28 27 18
2020 Communications or public affairs 12 15 36 27 7 2 1 35 28 59
2020 Access to information and privacy 19 13 49 13 6 0 0 19 32 16
2020 Security 13 13 41 25 5 0 4 31 26 24
2020 Library services 8 16 46 30 0 0 0 30 25 24
2020 Legal services 8 27 42 17 6 0 0 23 35 1814
2020 Administration and operations 6 22 38 22 11 1 0 33 29 241
2020 Human resources 6 13 45 26 9 1 0 36 19 135
2020 Financial management 2 8 36 34 18 2 1 53 10 114
2020 Procurement 9 0 69 22 0 0 0 22 9 13
2020 Real property 7 14 37 27 15 0 0 42 21 14
2020 Information management 7 10 42 25 14 2 0 40 17 56
2020 Information technology 2 6 39 34 14 2 2 50 9 107
2020 Data sciences 0 29 42 22 7 0 0 29 29 14
2020 Policy 4 19 44 24 7 2 0 32 23 112
2020 Project management 4 4 38 40 13 0 0 54 8 23
2020 Other services to the public 0 26 61 7 6 0 0 13 26 16
2020 None of the above 2 18 48 13 14 1 2 29 21 85
2019 Client contact centre 11 8 25 35 21 0 0 56 19 20
2019 Federal regulators 0 7 60 33 0 0 0 33 7 15
2019 Communications or public affairs 8 22 31 27 10 0 2 38 30 58
2019 Access to information and privacy 11 13 29 36 4 0 7 43 26 20
2019 Security 10 32 39 5 10 0 3 16 44 28
2019 Library services 12 32 35 13 8 0 0 21 44 23
2019 Legal services 12 25 37 16 8 1 1 24 38 1522
2019 Administration and operations 6 18 43 22 8 1 1 31 25 233
2019 Human resources 9 18 35 29 8 0 1 38 27 129
2019 Financial management 8 9 34 30 15 1 2 47 18 108
2019 Procurement 14 0 47 38 0 0 0 38 14 15
2019 Information management 7 13 31 33 12 5 0 47 20 60
2019 Information technology 1 10 37 27 24 1 0 51 11 77
2019 Internal audit 8 0 62 20 10 0 0 30 8 11
2019 Policy 11 19 47 17 6 0 0 24 29 88
2019 Project management 5 14 22 25 30 0 4 57 20 21
2019 Other services to the public 14 0 36 23 27 0 0 50 14 13
2019 None of the above 13 19 40 16 10 0 1 27 33 85
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 34 11 11 6 11 0 69 19 18
2020 Federal regulators 38 11 22 6 0 11 11 64 7 18
2020 Communications or public affairs 27 30 19 7 3 12 2 66 12 59
2020 Access to information and privacy 38 36 6 0 13 6 0 80 14 16
2020 Security 37 45 13 4 0 0 0 82 4 24
2020 Library services 33 34 16 8 4 4 0 70 13 24
2020 Legal services 21 26 21 11 4 13 4 57 18 1815
2020 Administration and operations 36 33 13 5 4 6 4 75 10 239
2020 Human resources 40 24 15 5 3 8 5 74 9 137
2020 Financial management 33 31 14 3 5 11 3 75 9 114
2020 Procurement 22 22 30 17 0 0 9 49 18 13
2020 Real property 44 21 28 0 0 0 7 70 0 14
2020 Information management 29 31 12 10 10 5 4 65 21 56
2020 Information technology 35 34 11 6 1 7 7 79 8 106
2020 Data sciences 36 27 0 7 0 7 22 90 10 14
2020 Policy 30 34 13 8 4 7 3 71 14 113
2020 Project management 44 30 9 0 12 0 4 78 13 23
2020 Other services to the public 21 17 37 18 0 7 0 42 19 16
2020 None of the above 27 18 18 14 8 12 5 53 26 86
2019 Client contact centre 26 36 10 8 12 4 5 68 22 20
2019 Federal regulators 31 37 13 0 6 13 0 78 7 16
2019 Communications or public affairs 27 35 8 13 3 5 8 71 19 58
2019 Access to information and privacy 23 25 13 18 9 7 5 55 30 20
2019 Security 46 33 15 0 0 0 7 84 0 27
2019 Library services 26 37 14 15 0 9 0 68 17 22
2019 Legal services 20 29 18 12 8 9 3 56 23 1530
2019 Administration and operations 29 29 18 11 8 3 2 61 20 235
2019 Human resources 44 23 16 6 3 6 3 73 10 130
2019 Financial management 36 32 16 5 4 3 4 73 9 108
2019 Procurement 19 30 12 6 18 16 0 58 28 15
2019 Information management 29 31 17 9 11 2 2 62 21 59
2019 Information technology 42 26 9 6 4 3 10 78 12 76
2019 Internal audit 45 30 8 0 18 0 0 74 18 11
2019 Policy 26 29 12 13 8 5 6 62 25 88
2019 Project management 24 18 38 4 6 4 4 47 11 21
2019 Other services to the public 48 24 7 14 7 0 0 72 21 13
2019 None of the above 16 32 23 11 9 2 6 53 22 85
2018 Client contact centre 9 57 13 9 0 9 4 75 10 23
2018 Federal regulators 13 24 25 6 12 19 0 46 22 16
2018 Communications or public affairs 20 25 19 19 8 4 4 50 30 48
2018 Access to information and privacy 26 30 37 7 0 0 0 56 7 13
2018 Security 40 31 22 8 0 0 0 70 8 26
2018 Library services 22 35 5 24 5 5 5 62 33 20
2018 Legal services 14 30 20 14 11 9 2 50 28 1620
2018 Administration and operations 21 37 16 8 6 7 4 65 17 198
2018 Human resources 24 32 19 9 5 4 6 63 16 113
2018 Financial management 24 36 17 7 5 7 4 67 14 113
2018 Information management 24 35 20 5 7 7 2 65 13 60
2018 Information technology 29 33 22 7 1 3 3 67 9 69
2018 Evaluation 13 61 8 0 8 8 0 82 9 11
2018 Data sciences 8 33 25 33 0 0 0 42 33 12
2018 Policy 28 32 16 12 8 4 0 63 21 69
2018 Project management 33 36 9 10 0 7 5 78 11 20
2018 None of the above 20 28 12 11 18 7 4 54 33 75
2017 Client contact centre 29 28 24 0 9 5 5 63 10 21
2017 Federal regulators 21 37 21 17 5 0 0 58 21 19
2017 Communications or public affairs 18 22 23 9 12 6 10 48 25 57
2017 Access to information and privacy 58 12 12 4 0 5 9 81 5 23
2017 Security 31 32 5 24 4 4 0 65 30 22
2017 Science and technology 10 60 10 10 0 10 0 78 11 10
2017 Library services 23 41 13 4 4 7 7 76 9 25
2017 Legal services 17 28 17 15 10 9 4 52 28 1858
2017 Administration and operations 33 27 16 9 7 4 4 65 17 281
2017 Human resources 23 33 18 8 4 8 5 65 14 114
2017 Financial management 34 29 19 3 5 6 5 70 9 116
2017 Procurement 0 23 35 19 23 0 0 23 41 17
2017 Real property 69 11 9 0 11 0 0 80 11 10
2017 Information management 35 30 12 8 8 3 4 70 17 78
2017 Information technology 41 26 15 6 3 3 7 74 10 108
2017 Evaluation 10 19 10 11 30 10 10 36 51 10
2017 Data sciences 22 25 14 5 14 5 15 58 24 20
2017 Policy 32 29 8 14 8 8 1 68 24 99
2017 Project management 48 17 13 0 9 4 8 75 11 23
2017 Other services to the public 15 8 14 14 30 7 12 29 54 13
2017 None of the above 20 26 21 9 12 5 7 52 24 161
2014 Client contact centre 35 23 15 11 11 3 3 62 23 29
2014 Federal regulators 22 44 0 22 0 6 6 75 25 18
2014 Communications or public affairs 52 22 13 5 2 3 3 79 7 63
2014 Access to information and privacy 27 27 17 16 6 0 6 58 24 18
2014 Security 11 36 20 26 6 0 0 47 32 19
2014 Library services 41 33 14 0 4 4 4 81 4 24
2014 Legal services 25 28 17 12 8 7 3 59 23 1880
2014 Administration and operations 29 31 14 10 8 5 3 65 20 287
2014 Human resources 44 24 16 9 4 1 2 70 13 135
2014 Financial management 32 28 15 11 6 4 3 65 19 116
2014 Procurement 50 21 5 12 0 5 5 80 13 18
2014 Information management 20 35 20 5 9 8 3 62 16 78
2014 Information technology 32 29 14 10 4 4 6 68 16 78
2014 Internal audit 46 15 8 16 8 8 0 66 26 13
2014 Other services to the public 20 11 21 13 31 0 4 33 45 24
2014 None of the above 28 25 12 12 12 5 5 60 27 198

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 36 11 11 6 0 0 72 17 18
2020 Federal regulators 66 11 0 11 6 6 0 82 18 18
2020 Communications or public affairs 49 36 9 7 0 0 0 85 7 59
2020 Access to information and privacy 45 30 6 0 19 0 0 75 19 16
2020 Security 50 45 0 0 4 0 0 96 4 24
2020 Library services 59 21 8 12 0 0 0 79 12 24
2020 Legal services 38 33 10 11 5 2 0 73 16 1817
2020 Administration and operations 52 31 5 7 4 1 0 83 11 241
2020 Human resources 70 20 4 2 2 1 1 91 4 136
2020 Financial management 59 24 5 8 3 1 0 84 11 113
2020 Procurement 30 30 17 15 0 9 0 66 16 13
2020 Real property 56 28 0 15 0 0 0 85 15 14
2020 Information management 49 32 4 12 4 0 0 80 16 56
2020 Information technology 55 34 5 2 3 1 0 90 5 106
2020 Data sciences 78 14 0 7 0 0 0 93 7 14
2020 Policy 53 31 8 2 3 3 0 86 5 113
2020 Project management 65 13 0 9 12 0 0 78 22 23
2020 Other services to the public 39 33 12 9 7 0 0 71 16 16
2020 None of the above 46 28 6 12 6 1 0 75 18 85
2019 Client contact centre 46 25 14 9 6 0 0 71 15 20
2019 Federal regulators 65 14 14 0 0 7 0 85 0 15
2019 Communications or public affairs 46 21 17 12 5 0 0 67 17 58
2019 Access to information and privacy 44 25 9 13 9 0 0 69 22 20
2019 Security 72 14 10 0 3 0 0 86 3 28
2019 Library services 45 25 13 12 5 0 0 70 17 23
2019 Legal services 32 35 12 12 8 2 0 68 20 1526
2019 Administration and operations 45 27 10 10 8 0 0 72 18 234
2019 Human resources 63 21 9 4 3 0 0 84 7 129
2019 Financial management 49 34 10 4 2 0 0 83 6 108
2019 Procurement 46 29 0 6 19 0 0 75 25 14
2019 Information management 38 39 7 9 7 0 0 77 15 60
2019 Information technology 63 25 5 3 4 0 0 88 6 76
2019 Internal audit 62 20 0 10 8 0 0 82 18 11
2019 Policy 39 29 14 13 5 0 0 68 18 88
2019 Project management 33 38 14 10 4 0 0 71 15 21
2019 Other services to the public 66 14 14 7 0 0 0 79 7 13
2019 None of the above 36 30 8 8 14 0 3 68 23 84
2018 Client contact centre 40 31 23 3 0 4 0 74 3 23
2018 Federal regulators 45 31 6 18 0 0 0 75 18 16
2018 Communications or public affairs 34 24 11 21 10 0 0 58 31 48
2018 Access to information and privacy 25 61 7 0 7 0 0 85 7 13
2018 Security 58 26 8 8 0 0 0 84 8 26
2018 Library services 36 39 5 20 0 0 0 75 20 20
2018 Legal services 28 34 12 14 10 2 0 63 25 1613
2018 Administration and operations 43 30 9 10 7 0 0 73 17 198
2018 Human resources 52 28 3 11 5 0 1 81 16 113
2018 Financial management 50 34 7 7 2 0 0 84 9 113
2018 Information management 46 33 5 12 4 0 0 79 16 59
2018 Information technology 53 28 9 5 3 0 2 82 9 68
2018 Evaluation 37 0 29 17 8 8 0 41 28 11
2018 Data sciences 46 16 8 23 8 0 0 62 31 13
2018 Policy 47 24 8 11 9 0 0 72 20 69
2018 Project management 61 24 10 0 5 0 0 85 5 20
2018 None of the above 29 34 5 11 18 3 0 65 29 76
2017 Client contact centre 39 38 14 0 9 0 0 77 9 21
2017 Federal regulators 26 47 22 0 5 0 0 73 5 19
2017 Communications or public affairs 33 35 13 9 9 2 0 69 18 57
2017 Access to information and privacy 62 20 5 8 0 5 0 86 9 23
2017 Security 40 22 28 9 0 0 0 63 9 22
2017 Science and technology 30 30 10 20 10 0 0 60 30 10
2017 Library services 43 38 0 15 4 0 0 81 19 25
2017 Legal services 29 33 13 12 9 2 0 64 22 1860
2017 Administration and operations 46 29 9 12 4 0 0 75 16 281
2017 Human resources 48 34 7 4 6 1 0 83 10 114
2017 Financial management 45 36 7 5 6 1 0 82 11 116
2017 Procurement 17 30 24 17 12 0 0 48 29 17
2017 Real property 58 20 0 0 22 0 0 78 22 10
2017 Information management 48 32 4 9 5 2 0 82 14 78
2017 Information technology 54 30 9 5 3 0 0 83 8 108
2017 Evaluation 10 29 10 20 30 0 0 39 51 10
2017 Data sciences 37 30 14 5 10 5 0 70 15 20
2017 Policy 42 28 10 9 8 2 0 72 18 99
2017 Project management 65 18 4 8 4 0 0 83 12 23
2017 Other services to the public 34 15 0 29 15 7 0 53 47 13
2017 None of the above 35 34 10 10 9 3 0 71 19 161
2014 Client contact centre 34 39 10 16 0 0 0 73 16 29
2014 Federal regulators 39 39 6 16 0 0 0 79 16 18
2014 Communications or public affairs 54 30 5 7 5 0 0 84 11 63
2014 Access to information and privacy 50 17 22 11 0 0 0 67 11 18
2014 Security 30 28 10 22 11 0 0 58 32 19
2014 Library services 61 30 5 0 4 0 0 91 4 24
2014 Legal services 35 32 11 12 8 2 0 69 20 1880
2014 Administration and operations 38 34 7 12 8 2 0 73 20 286
2014 Human resources 51 27 9 7 6 1 0 78 13 135
2014 Financial management 49 27 7 13 3 1 0 76 17 116
2014 Procurement 45 33 5 5 6 0 5 82 12 18
2014 Information management 38 37 10 7 4 1 3 78 11 78
2014 Information technology 41 38 8 8 5 1 0 79 13 78
2014 Internal audit 53 8 7 8 16 8 0 66 26 13
2014 Other services to the public 40 4 13 8 34 0 0 44 43 24
2014 None of the above 41 29 9 11 8 2 1 71 20 198

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 39 0 6 6 0 0 88 12 17
2020 Federal regulators 56 33 6 6 0 0 0 89 6 18
2020 Communications or public affairs 56 36 7 2 0 0 0 91 2 59
2020 Access to information and privacy 57 24 0 0 19 0 0 81 19 16
2020 Security 59 32 8 0 0 0 0 92 0 24
2020 Library services 67 25 8 0 0 0 0 92 0 24
2020 Legal services 48 38 8 5 1 0 0 86 6 1813
2020 Administration and operations 61 32 1 3 2 0 0 93 5 239
2020 Human resources 72 23 2 1 1 0 1 95 2 137
2020 Financial management 66 23 5 3 3 0 0 89 6 113
2020 Procurement 50 34 0 16 0 0 0 84 16 12
2020 Real property 62 38 0 0 0 0 0 100 0 13
2020 Information management 47 37 6 7 2 0 0 84 9 56
2020 Information technology 71 24 3 2 1 0 0 94 3 106
2020 Data sciences 86 14 0 0 0 0 0 100 0 14
2020 Policy 62 30 5 2 1 1 0 93 3 113
2020 Project management 78 13 0 4 4 0 0 92 8 23
2020 Other services to the public 46 32 15 7 0 0 0 77 7 16
2020 None of the above 53 29 7 8 3 0 0 82 11 85
2019 Client contact centre 52 29 6 8 6 0 0 80 14 20
2019 Federal regulators 50 39 5 0 6 0 0 89 6 16
2019 Communications or public affairs 50 30 7 8 5 0 0 80 13 58
2019 Access to information and privacy 46 36 4 13 0 0 0 82 13 20
2019 Security 61 29 7 4 0 0 0 89 4 27
2019 Library services 57 25 10 9 0 0 0 81 9 23
2019 Legal services 40 39 8 9 3 0 0 80 12 1525
2019 Administration and operations 48 29 9 7 4 1 0 78 12 234
2019 Human resources 62 30 2 5 0 1 0 92 5 130
2019 Financial management 53 38 6 3 0 0 0 91 3 108
2019 Procurement 50 14 12 12 12 0 0 64 24 15
2019 Information management 39 35 9 10 7 0 0 74 17 60
2019 Information technology 61 33 3 2 1 0 0 94 4 76
2019 Internal audit 45 37 0 10 8 0 0 82 18 11
2019 Policy 54 34 4 5 3 0 0 89 8 87
2019 Project management 46 48 6 0 0 0 0 94 0 21
2019 Other services to the public 40 60 0 0 0 0 0 100 0 13
2019 None of the above 39 36 11 10 2 0 1 76 12 84
2018 Client contact centre 49 38 9 4 0 0 0 86 4 23
2018 Federal regulators 45 36 19 0 0 0 0 81 0 16
2018 Communications or public affairs 51 32 4 8 4 0 0 83 13 48
2018 Access to information and privacy 63 37 0 0 0 0 0 100 0 13
2018 Security 51 41 8 0 0 0 0 92 0 26
2018 Library services 60 30 5 5 0 0 0 91 5 20
2018 Legal services 37 41 9 8 4 0 0 79 12 1616
2018 Administration and operations 45 34 10 9 2 0 0 79 11 197
2018 Human resources 49 40 2 7 2 1 0 89 9 112
2018 Financial management 58 34 4 2 2 0 0 93 4 111
2018 Information management 47 31 11 8 4 0 0 78 12 60
2018 Information technology 53 33 9 4 0 0 0 87 4 69
2018 Evaluation 35 41 24 0 0 0 0 76 0 11
2018 Data sciences 45 32 8 15 0 0 0 77 15 13
2018 Policy 52 37 3 6 1 2 0 90 7 69
2018 Project management 51 39 10 0 0 0 0 90 0 20
2018 None of the above 41 35 10 5 9 0 0 76 14 76
2017 Client contact centre 34 52 15 0 0 0 0 85 0 21
2017 Federal regulators 37 48 5 10 0 0 0 84 10 19
2017 Communications or public affairs 54 34 3 7 2 0 0 88 8 57
2017 Access to information and privacy 57 38 5 0 0 0 0 95 0 23
2017 Security 27 59 14 0 0 0 0 86 0 22
2017 Science and technology 30 30 20 10 10 0 0 60 20 10
2017 Library services 56 44 0 0 0 0 0 100 0 25
2017 Legal services 38 42 7 9 3 0 0 80 13 1855
2017 Administration and operations 48 34 9 5 3 1 0 82 8 281
2017 Human resources 47 39 5 6 3 0 0 86 9 115
2017 Financial management 51 39 4 4 2 0 0 90 6 117
2017 Procurement 0 36 18 29 12 6 0 38 44 17
2017 Real property 69 31 0 0 0 0 0 100 0 10
2017 Information management 58 26 8 4 5 0 0 83 9 78
2017 Information technology 53 31 6 6 2 1 0 86 8 107
2017 Evaluation 29 30 21 0 20 0 0 59 20 10
2017 Data sciences 61 19 15 0 5 0 0 81 5 20
2017 Policy 56 27 4 9 3 0 0 84 12 97
2017 Project management 61 25 4 0 9 0 0 86 9 23
2017 Other services to the public 27 36 14 8 15 0 0 63 23 13
2017 None of the above 41 42 6 7 3 0 0 84 10 159
2014 Client contact centre 33 39 14 7 7 0 0 72 14 29
2014 Federal regulators 45 44 6 6 0 0 0 89 6 18
2014 Communications or public affairs 65 29 3 3 0 0 0 94 3 63
2014 Access to information and privacy 32 38 23 0 6 0 0 71 6 18
2014 Security 21 61 12 6 0 0 0 82 6 19
2014 Library services 62 29 5 0 4 0 0 91 4 24
2014 Legal services 40 42 8 7 3 0 0 82 10 1880
2014 Administration and operations 39 42 8 7 3 0 0 81 10 287
2014 Human resources 53 33 7 4 1 0 0 87 6 135
2014 Financial management 48 41 2 5 3 1 0 90 8 116
2014 Procurement 40 44 11 5 0 0 0 83 5 18
2014 Information management 45 33 13 5 3 1 0 79 8 78
2014 Information technology 47 36 9 5 1 1 0 84 6 78
2014 Internal audit 54 30 7 9 0 0 0 84 9 13
2014 Other services to the public 44 13 13 17 13 0 0 57 30 24
2014 None of the above 39 36 8 12 4 0 0 76 17 198

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 48 5 5 6 5 0 83 12 18
2020 Federal regulators 61 22 11 6 0 0 0 83 6 18
2020 Communications or public affairs 49 40 7 3 0 0 0 90 3 58
2020 Access to information and privacy 51 24 0 0 19 6 0 80 20 16
2020 Security 59 28 5 0 8 0 0 87 8 24
2020 Library services 59 29 8 4 0 0 0 88 4 24
2020 Legal services 45 39 9 4 2 1 0 85 6 1809
2020 Administration and operations 48 37 6 5 2 2 0 87 7 236
2020 Human resources 63 31 2 2 0 2 0 95 2 135
2020 Financial management 53 32 8 4 2 1 1 86 6 114
2020 Procurement 55 30 15 0 0 0 0 85 0 13
2020 Real property 65 28 0 7 0 0 0 93 7 14
2020 Information management 45 39 10 2 4 0 0 84 6 55
2020 Information technology 59 28 9 3 1 0 0 88 4 106
2020 Data sciences 78 22 0 0 0 0 0 100 0 14
2020 Policy 51 37 9 1 2 1 0 89 3 109
2020 Project management 73 14 4 4 4 0 0 87 9 22
2020 Other services to the public 39 40 13 8 0 0 0 79 8 15
2020 None of the above 46 32 11 6 5 0 0 79 11 86
2019 Client contact centre 47 20 20 8 6 0 0 67 14 20
2019 Federal regulators 50 37 13 0 0 0 0 87 0 16
2019 Communications or public affairs 35 52 9 5 0 0 0 86 5 57
2019 Access to information and privacy 41 21 22 4 4 0 7 67 9 20
2019 Security 62 24 11 0 3 0 0 86 3 28
2019 Library services 54 38 0 8 0 0 0 92 8 23
2019 Legal services 39 40 11 6 2 1 0 81 8 1527
2019 Administration and operations 43 35 12 6 2 1 0 80 9 235
2019 Human resources 54 37 4 4 0 1 0 92 4 130
2019 Financial management 41 47 7 3 1 0 0 88 4 108
2019 Procurement 58 6 30 0 6 0 0 64 6 15
2019 Information management 31 46 12 2 7 2 0 78 9 59
2019 Information technology 60 31 4 4 1 0 0 91 5 75
2019 Internal audit 45 37 10 0 8 0 0 82 8 11
2019 Policy 44 43 6 5 1 0 0 87 6 88
2019 Project management 37 50 9 0 0 4 0 91 0 21
2019 Other services to the public 56 23 14 7 0 0 0 79 7 13
2019 None of the above 32 37 16 10 5 0 1 70 14 85
2018 Client contact centre 54 15 27 0 0 4 0 71 0 23
2018 Federal regulators 32 56 12 0 0 0 0 88 0 16
2018 Communications or public affairs 44 39 8 6 2 0 0 83 8 48
2018 Access to information and privacy 55 45 0 0 0 0 0 100 0 13
2018 Security 47 41 12 0 0 0 0 88 0 26
2018 Library services 41 44 11 5 0 0 0 85 5 20
2018 Legal services 36 45 10 6 2 1 0 82 8 1616
2018 Administration and operations 38 41 12 6 1 2 0 81 7 197
2018 Human resources 48 35 9 6 2 0 0 83 8 113
2018 Financial management 48 39 5 7 1 0 0 87 8 112
2018 Information management 40 41 8 3 6 2 0 82 9 60
2018 Information technology 47 40 11 1 0 0 0 87 1 69
2018 Evaluation 46 17 29 8 0 0 0 62 8 11
2018 Data sciences 54 15 23 8 0 0 0 69 8 13
2018 Policy 51 35 6 4 2 2 0 88 6 68
2018 Project management 34 55 11 0 0 0 0 89 0 19
2018 None of the above 38 30 18 9 5 0 0 69 13 76

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 25 0 5 6 5 6 87 13 18
2020 Federal regulators 49 22 6 6 0 11 6 86 7 18
2020 Communications or public affairs 52 38 7 0 0 2 2 93 0 59
2020 Access to information and privacy 42 13 0 0 19 13 13 74 26 16
2020 Security 45 28 9 0 4 9 4 85 5 24
2020 Library services 63 25 0 4 4 4 0 91 9 24
2020 Legal services 42 26 11 7 4 8 3 76 12 1820
2020 Administration and operations 50 23 10 4 2 7 4 81 7 240
2020 Human resources 56 23 8 1 0 8 4 89 2 136
2020 Financial management 51 22 7 4 3 8 4 83 9 114
2020 Procurement 55 17 15 7 0 6 0 76 8 13
2020 Real property 51 28 21 0 0 0 0 79 0 14
2020 Information management 45 26 11 4 2 9 3 81 7 56
2020 Information technology 45 21 8 5 1 11 9 83 7 106
2020 Data sciences 42 44 0 7 0 7 0 92 8 14
2020 Policy 52 27 6 4 3 5 2 85 8 112
2020 Project management 57 18 8 4 8 5 0 78 13 23
2020 Other services to the public 19 46 13 0 4 11 6 79 5 16
2020 None of the above 41 19 11 9 5 6 8 71 17 86
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 26 16 6 6 0 5 71 12 18
2020 Federal regulators 66 22 11 0 0 0 0 89 0 18
2020 Communications or public affairs 57 19 15 5 0 0 3 78 6 59
2020 Access to information and privacy 62 6 6 0 19 0 6 73 20 16
2020 Security 63 20 13 0 4 0 0 82 4 24
2020 Library services 53 20 12 6 4 0 4 77 10 24
2020 Legal services 46 27 14 4 2 2 5 79 7 1820
2020 Administration and operations 52 27 10 2 2 2 6 86 4 237
2020 Human resources 54 33 4 4 1 2 2 91 5 135
2020 Financial management 61 22 8 3 2 1 3 86 5 114
2020 Procurement 52 40 7 0 0 0 0 93 0 13
2020 Real property 51 35 7 0 0 0 7 92 0 14
2020 Information management 47 22 13 6 6 0 6 73 13 55
2020 Information technology 60 23 12 2 0 1 2 86 2 107
2020 Data sciences 78 14 7 0 0 0 0 93 0 14
2020 Policy 61 28 7 4 0 0 1 89 4 113
2020 Project management 70 14 5 0 12 0 0 83 12 23
2020 Other services to the public 34 30 20 0 0 0 17 76 0 16
2020 None of the above 40 23 16 8 6 3 4 69 15 86
2019 Client contact centre 39 27 20 0 6 0 9 71 7 20
2019 Federal regulators 61 19 20 0 0 0 0 80 0 16
2019 Communications or public affairs 59 21 10 3 2 2 3 84 5 57
2019 Access to information and privacy 26 35 20 4 4 0 11 68 10 20
2019 Security 67 18 11 0 0 0 4 89 0 27
2019 Library services 36 21 25 10 0 4 4 62 11 23
2019 Legal services 41 28 17 5 3 2 5 73 9 1530
2019 Administration and operations 47 25 16 3 4 1 4 76 7 235
2019 Human resources 51 28 14 3 2 1 1 80 5 129
2019 Financial management 60 24 9 1 1 3 2 89 2 108
2019 Procurement 40 27 27 0 6 0 0 67 6 15
2019 Information management 38 31 8 7 3 2 10 79 12 60
2019 Information technology 59 22 9 3 4 2 1 84 7 77
2019 Internal audit 62 20 0 0 8 0 10 91 9 11
2019 Policy 60 24 12 2 1 0 1 85 4 88
2019 Project management 38 48 13 0 0 0 0 87 0 21
2019 Other services to the public 46 23 7 7 0 0 17 83 8 13
2019 None of the above 32 22 18 7 6 0 14 64 16 85

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 32 11 11 5 0 0 73 17 18
2020 Federal regulators 45 38 6 11 0 0 0 83 11 18
2020 Communications or public affairs 40 38 12 3 5 2 0 79 9 59
2020 Access to information and privacy 49 32 0 0 19 0 0 81 19 16
2020 Security 58 15 13 5 8 0 0 73 13 24
2020 Library services 37 38 8 8 8 0 0 75 16 24
2020 Legal services 41 34 11 9 5 0 0 75 14 1819
2020 Administration and operations 54 28 11 5 1 0 0 83 6 239
2020 Human resources 51 27 13 6 3 0 0 78 9 136
2020 Financial management 47 32 13 3 4 1 1 80 7 114
2020 Procurement 39 61 0 0 0 0 0 100 0 13
2020 Real property 51 41 0 8 0 0 0 92 8 14
2020 Information management 58 21 5 7 6 0 2 81 14 56
2020 Information technology 48 34 8 7 2 1 0 82 9 107
2020 Data sciences 65 22 13 0 0 0 0 87 0 14
2020 Policy 54 28 11 6 2 0 0 81 8 112
2020 Project management 61 18 5 5 12 0 0 78 17 23
2020 Other services to the public 41 31 24 0 0 0 4 75 0 16
2020 None of the above 48 25 7 9 10 0 0 74 19 85
2019 Client contact centre 45 36 14 0 6 0 0 80 6 20
2019 Federal regulators 63 26 5 6 0 0 0 89 6 16
2019 Communications or public affairs 44 32 8 11 3 2 0 76 15 58
2019 Access to information and privacy 40 20 15 13 4 0 7 65 19 20
2019 Security 64 25 11 0 0 0 0 89 0 27
2019 Library services 41 16 9 16 18 0 0 57 34 23
2019 Legal services 34 36 13 10 6 1 1 71 16 1531
2019 Administration and operations 48 26 13 8 5 0 0 74 13 234
2019 Human resources 49 32 11 3 5 0 0 81 8 130
2019 Financial management 49 36 7 5 3 0 0 85 8 108
2019 Procurement 28 39 18 8 6 0 0 67 14 15
2019 Information management 41 24 16 8 7 0 4 68 16 60
2019 Information technology 45 40 5 4 5 0 1 86 9 77
2019 Internal audit 42 30 0 20 8 0 0 72 28 11
2019 Policy 48 30 9 7 3 1 2 80 10 88
2019 Project management 37 59 0 0 4 0 0 96 4 21
2019 Other services to the public 61 24 8 7 0 0 0 85 7 12
2019 None of the above 34 29 12 12 9 1 4 66 21 85
2018 Client contact centre 44 33 20 3 0 0 0 77 3 22
2018 Federal regulators 41 39 7 13 0 0 0 80 13 15
2018 Communications or public affairs 34 40 6 8 8 0 4 77 17 49
2018 Access to information and privacy 40 31 0 22 0 7 0 76 24 13
2018 Security 53 27 12 4 0 0 4 83 4 26
2018 Library services 31 54 9 0 5 0 0 85 5 20
2018 Legal services 30 36 14 12 6 1 0 67 19 1618
2018 Administration and operations 48 27 14 5 4 0 1 76 10 199
2018 Human resources 47 35 8 5 6 0 0 81 10 114
2018 Financial management 42 41 7 7 4 0 0 83 11 112
2018 Information management 41 36 7 10 3 2 0 79 14 60
2018 Information technology 34 37 16 10 1 1 1 72 12 70
2018 Evaluation 36 17 30 8 0 0 8 58 9 11
2018 Data sciences 31 37 8 17 8 0 0 68 25 13
2018 Policy 38 40 6 8 8 0 0 78 16 69
2018 Project management 44 25 16 16 0 0 0 69 16 20
2018 None of the above 28 35 15 8 14 0 0 63 22 75
2017 Client contact centre 38 34 15 9 5 0 0 72 13 21
2017 Federal regulators 21 37 26 11 5 0 0 58 16 19
2017 Communications or public affairs 53 25 12 10 0 0 0 78 10 57
2017 Access to information and privacy 41 22 20 12 0 0 4 66 13 23
2017 Security 54 19 14 9 4 0 0 73 14 22
2017 Science and technology 20 40 10 20 10 0 0 60 30 10
2017 Library services 21 44 19 12 4 0 0 65 16 25
2017 Legal services 31 38 12 10 7 1 0 70 18 1857
2017 Administration and operations 45 38 9 4 3 0 1 83 7 280
2017 Human resources 41 43 9 6 1 0 0 84 7 115
2017 Financial management 43 36 8 6 7 0 0 79 13 117
2017 Procurement 17 42 23 6 6 0 6 63 12 17
2017 Real property 48 41 0 11 0 0 0 89 11 10
2017 Information management 40 38 9 5 4 3 1 82 9 78
2017 Information technology 45 39 13 1 2 0 0 84 3 108
2017 Evaluation 39 41 10 10 0 0 0 80 10 10
2017 Data sciences 38 43 10 5 5 0 0 81 10 20
2017 Policy 47 27 6 10 9 1 0 75 19 99
2017 Project management 75 13 8 0 4 0 0 87 4 23
2017 Other services to the public 26 43 0 22 8 0 0 70 30 13
2017 None of the above 36 33 13 10 8 0 1 69 18 161
2014 Client contact centre 29 44 10 10 3 4 0 76 13 29
2014 Federal regulators 28 38 22 11 0 0 0 66 11 18
2014 Communications or public affairs 57 29 5 5 5 0 0 86 9 63
2014 Access to information and privacy 50 24 15 5 5 0 0 74 11 18
2014 Security 28 45 16 6 5 0 0 73 11 19
2014 Library services 29 42 13 12 4 0 0 71 16 24
2014 Legal services 33 38 12 11 6 0 0 71 17 1880
2014 Administration and operations 43 32 12 8 4 0 1 76 12 287
2014 Human resources 41 35 13 5 4 0 1 77 9 135
2014 Financial management 41 30 14 8 3 2 1 74 12 116
2014 Procurement 46 38 5 5 6 0 0 83 11 18
2014 Information management 33 34 17 5 5 5 1 71 11 78
2014 Information technology 32 51 6 6 3 0 1 84 9 78
2014 Internal audit 45 31 0 0 24 0 0 76 24 13
2014 Other services to the public 20 34 17 4 22 0 4 56 27 24
2014 None of the above 41 33 9 12 4 1 0 75 16 198

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 26 16 5 6 0 0 73 11 18
2020 Federal regulators 62 21 6 11 0 0 0 83 11 18
2020 Communications or public affairs 54 21 14 3 3 2 3 78 7 59
2020 Access to information and privacy 49 25 6 0 19 0 0 75 19 16
2020 Security 55 24 9 4 4 3 0 82 9 24
2020 Library services 49 18 20 4 8 0 0 67 12 24
2020 Legal services 49 26 11 6 5 2 0 78 11 1818
2020 Administration and operations 58 22 10 3 3 2 2 83 7 238
2020 Human resources 59 19 11 5 2 1 3 81 8 136
2020 Financial management 50 29 11 5 3 1 2 80 8 114
2020 Procurement 67 7 18 0 0 0 7 80 0 13
2020 Real property 44 34 15 0 0 7 0 83 0 14
2020 Information management 50 22 13 3 6 2 4 76 10 56
2020 Information technology 55 20 17 3 1 4 1 78 4 106
2020 Data sciences 64 22 7 7 0 0 0 86 7 14
2020 Policy 53 26 12 4 3 2 1 81 6 113
2020 Project management 61 27 0 0 12 0 0 88 12 23
2020 Other services to the public 46 6 23 7 0 6 11 64 9 16
2020 None of the above 48 20 14 6 11 0 1 69 17 84

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 38 5 6 6 0 0 83 12 18
2020 Federal regulators 72 11 11 6 0 0 0 83 6 18
2020 Communications or public affairs 52 29 10 3 3 2 0 83 7 59
2020 Access to information and privacy 43 32 6 0 19 0 0 75 19 16
2020 Security 58 29 9 0 4 0 0 87 4 24
2020 Library services 33 51 12 0 4 0 0 84 4 24
2020 Legal services 46 32 11 5 5 1 1 79 10 1822
2020 Administration and operations 53 30 9 6 2 0 1 83 8 239
2020 Human resources 55 27 7 8 2 1 0 82 11 135
2020 Financial management 62 25 7 3 3 0 0 87 6 114
2020 Procurement 60 31 9 0 0 0 0 91 0 13
2020 Real property 58 28 7 7 0 0 0 86 7 14
2020 Information management 55 28 7 2 6 0 2 84 8 56
2020 Information technology 55 28 6 7 2 2 1 86 9 107
2020 Data sciences 65 20 7 7 0 0 0 86 7 14
2020 Policy 55 24 10 9 2 0 0 79 11 113
2020 Project management 56 27 5 0 12 0 0 83 12 23
2020 Other services to the public 55 33 0 8 0 0 4 92 8 15
2020 None of the above 41 27 13 8 10 0 0 69 18 85
2019 Client contact centre 50 34 4 6 6 0 0 84 12 20
2019 Federal regulators 57 24 13 0 0 0 6 86 0 16
2019 Communications or public affairs 52 31 8 5 0 2 2 86 5 58
2019 Access to information and privacy 40 29 11 9 4 0 7 74 14 20
2019 Security 64 32 0 4 0 0 0 96 4 27
2019 Library services 38 28 8 8 18 0 0 66 26 23
2019 Legal services 38 33 12 9 6 2 1 73 15 1517
2019 Administration and operations 48 31 8 5 6 2 0 81 11 233
2019 Human resources 57 28 6 6 2 0 0 85 8 129
2019 Financial management 52 38 6 3 2 0 0 90 4 108
2019 Procurement 34 54 0 0 12 0 0 88 12 15
2019 Information management 39 40 7 7 5 0 2 81 13 60
2019 Information technology 51 36 6 4 3 0 0 88 6 77
2019 Internal audit 52 30 0 0 18 0 0 82 18 11
2019 Policy 46 32 14 2 4 0 1 79 7 87
2019 Project management 27 69 0 0 4 0 0 96 4 21
2019 Other services to the public 72 7 0 21 0 0 0 79 21 13
2019 None of the above 41 24 11 13 7 1 3 68 21 85
2018 Client contact centre 43 43 9 0 0 5 0 91 0 22
2018 Federal regulators 45 37 6 13 0 0 0 81 13 16
2018 Communications or public affairs 38 39 2 10 10 0 0 77 21 48
2018 Access to information and privacy 56 15 7 15 7 0 0 71 22 13
2018 Security 58 34 4 0 0 0 4 96 0 26
2018 Library services 43 51 0 6 0 0 0 94 6 18
2018 Legal services 37 34 12 10 6 1 1 71 16 1610
2018 Administration and operations 53 24 9 8 4 1 1 79 12 199
2018 Human resources 42 41 7 6 3 1 0 84 9 114
2018 Financial management 50 28 12 6 3 0 0 79 9 111
2018 Information management 55 33 3 3 3 2 0 90 7 60
2018 Information technology 41 40 13 1 2 0 1 83 4 70
2018 Evaluation 36 8 22 17 8 0 8 49 28 11
2018 Data sciences 29 40 23 0 8 0 0 69 8 13
2018 Policy 45 27 12 9 5 2 1 73 14 69
2018 Project management 55 25 5 11 0 0 5 84 11 20
2018 None of the above 33 32 13 11 12 0 0 64 23 76
2017 Client contact centre 43 33 15 0 9 0 0 76 9 21
2017 Federal regulators 21 54 5 10 10 0 0 75 21 19
2017 Communications or public affairs 53 29 2 15 2 0 0 82 17 57
2017 Access to information and privacy 59 20 4 12 0 0 4 83 13 23
2017 Security 53 28 19 0 0 0 0 81 0 22
2017 Science and technology 50 20 20 10 0 0 0 70 10 10
2017 Library services 15 50 12 15 4 4 0 68 20 25
2017 Legal services 36 34 12 10 6 2 0 71 16 1858
2017 Administration and operations 47 36 9 6 2 0 0 83 8 281
2017 Human resources 52 32 8 5 2 0 0 84 8 115
2017 Financial management 48 34 6 8 4 0 0 82 12 117
2017 Procurement 23 42 12 18 0 0 6 69 19 17
2017 Real property 69 9 0 11 11 0 0 78 22 10
2017 Information management 56 28 6 5 3 1 1 86 8 78
2017 Information technology 54 31 12 2 1 0 0 85 3 107
2017 Evaluation 39 30 10 20 0 0 0 70 20 10
2017 Data sciences 57 29 5 5 5 0 0 86 10 20
2017 Policy 48 29 7 10 7 0 0 77 16 99
2017 Project management 57 30 10 0 4 0 0 86 4 23
2017 Other services to the public 56 22 7 7 8 0 0 78 15 13
2017 None of the above 39 30 13 11 7 0 1 69 18 161
2014 Client contact centre 32 45 10 7 3 4 0 79 10 28
2014 Federal regulators 45 45 0 4 6 0 0 90 10 18
2014 Communications or public affairs 65 21 3 8 3 0 0 86 11 63
2014 Access to information and privacy 44 33 17 5 0 0 0 77 5 18
2014 Security 22 46 12 15 5 0 0 68 20 19
2014 Library services 42 25 25 4 4 0 0 67 7 24
2014 Legal services 39 33 11 11 5 1 0 73 16 1878
2014 Administration and operations 41 35 11 7 6 0 0 77 13 287
2014 Human resources 44 34 10 6 4 1 1 79 10 135
2014 Financial management 44 34 8 8 5 3 0 80 12 116
2014 Procurement 46 43 0 5 6 0 0 89 11 18
2014 Information management 38 39 12 4 4 1 1 79 8 78
2014 Information technology 35 41 10 8 5 0 0 77 13 78
2014 Internal audit 45 31 0 8 16 0 0 76 24 13
2014 Other services to the public 24 33 9 17 12 0 4 60 31 24
2014 None of the above 45 31 8 9 6 1 1 77 15 198

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 30 70 18
2020 Federal regulators 45 55 18
2020 Communications or public affairs 47 53 59
2020 Access to information and privacy 44 56 16
2020 Security 29 71 24
2020 Library services 54 46 24
2020 Legal services 35 65 1823
2020 Administration and operations 39 61 241
2020 Human resources 49 51 137
2020 Financial management 53 47 114
2020 Procurement 52 48 14
2020 Real property 51 49 14
2020 Information management 52 48 56
2020 Information technology 39 61 107
2020 Data sciences 42 58 14
2020 Policy 35 65 113
2020 Project management 61 39 23
2020 Other services to the public 55 45 16
2020 None of the above 38 62 86

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 33 11 0 0 5 0 88 0 18
2020 Federal regulators 61 22 6 0 0 6 6 94 0 18
2020 Communications or public affairs 62 15 5 5 0 3 9 88 6 58
2020 Access to information and privacy 55 6 0 0 6 13 19 91 9 16
2020 Security 50 17 12 0 0 4 17 85 0 24
2020 Library services 62 4 22 0 4 8 0 72 5 24
2020 Legal services 51 19 9 2 1 7 11 85 4 1820
2020 Administration and operations 54 20 8 3 1 3 11 86 5 239
2020 Human resources 64 17 6 1 0 5 8 93 1 137
2020 Financial management 63 17 5 1 2 2 11 91 3 114
2020 Procurement 75 8 0 8 8 0 0 83 17 14
2020 Real property 51 29 0 0 0 13 7 100 0 14
2020 Information management 54 23 11 2 2 4 4 83 5 56
2020 Information technology 64 14 8 0 1 6 8 89 1 107
2020 Data sciences 57 22 7 0 0 7 7 92 0 14
2020 Policy 49 24 8 1 0 6 13 89 1 113
2020 Project management 75 13 0 4 0 8 0 95 5 23
2020 Other services to the public 60 15 7 0 0 6 11 91 0 16
2020 None of the above 49 17 5 5 4 8 12 82 11 86

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 38 5 6 5 0 6 82 12 18
2020 Federal regulators 55 39 6 0 0 0 0 94 0 18
2020 Communications or public affairs 53 38 5 2 2 0 0 91 3 59
2020 Access to information and privacy 56 26 6 0 13 0 0 82 13 16
2020 Security 54 24 18 4 0 0 0 78 4 24
2020 Library services 58 22 0 12 8 0 0 80 20 24
2020 Legal services 54 26 9 6 4 0 0 81 10 1822
2020 Administration and operations 63 22 7 4 3 1 1 86 7 240
2020 Human resources 64 19 7 6 4 0 1 83 10 136
2020 Financial management 64 22 7 3 3 1 0 87 6 114
2020 Procurement 74 16 9 0 0 0 0 91 0 13
2020 Real property 65 28 7 0 0 0 0 93 0 14
2020 Information management 57 25 0 10 6 0 2 84 16 56
2020 Information technology 61 28 7 3 0 0 1 91 3 107
2020 Data sciences 65 29 6 0 0 0 0 94 0 14
2020 Policy 58 29 6 5 2 0 0 87 7 112
2020 Project management 83 0 0 5 12 0 0 83 17 23
2020 Other services to the public 72 10 14 0 0 0 4 86 0 16
2020 None of the above 58 20 8 10 5 0 0 77 15 85
2019 Client contact centre 53 19 12 10 6 0 0 72 16 20
2019 Federal regulators 53 33 14 0 0 0 0 86 0 15
2019 Communications or public affairs 57 29 7 7 0 0 0 87 7 58
2019 Access to information and privacy 47 40 4 9 0 0 0 87 9 20
2019 Security 62 24 11 0 3 0 0 86 3 28
2019 Library services 33 34 12 18 4 0 0 66 22 23
2019 Legal services 45 33 10 7 5 1 0 78 12 1531
2019 Administration and operations 60 21 7 6 4 0 0 82 11 234
2019 Human resources 58 25 10 4 3 0 0 83 6 129
2019 Financial management 59 31 5 3 2 0 0 90 4 108
2019 Procurement 58 7 13 16 7 0 0 64 22 14
2019 Information management 51 23 14 5 5 0 2 76 10 60
2019 Information technology 60 28 8 0 4 0 0 89 4 77
2019 Internal audit 62 20 0 10 8 0 0 82 18 11
2019 Policy 45 28 14 6 3 2 1 76 10 86
2019 Project management 53 34 9 0 4 0 0 87 4 21
2019 Other services to the public 72 14 0 14 0 0 0 86 14 13
2019 None of the above 39 24 11 13 9 1 3 66 23 84
2018 Client contact centre 53 19 20 8 0 0 0 72 8 22
2018 Federal regulators 51 29 19 0 0 0 0 81 0 16
2018 Communications or public affairs 44 29 9 10 8 0 0 72 18 49
2018 Access to information and privacy 63 22 7 7 0 0 0 85 7 13
2018 Security 61 35 4 0 0 0 0 96 0 26
2018 Library services 41 39 10 5 5 0 0 80 10 20
2018 Legal services 42 31 11 10 6 0 0 73 16 1616
2018 Administration and operations 58 20 14 6 2 0 1 79 8 199
2018 Human resources 48 34 10 4 4 0 1 82 8 114
2018 Financial management 55 30 6 4 4 1 0 86 8 112
2018 Information management 58 24 3 6 7 2 0 83 14 60
2018 Information technology 52 26 15 1 3 2 0 80 5 70
2018 Evaluation 58 0 25 0 8 0 8 63 9 11
2018 Data sciences 15 45 8 17 15 0 0 60 32 13
2018 Policy 50 21 7 11 10 0 0 72 21 69
2018 Project management 55 30 5 6 0 0 5 89 6 20
2018 None of the above 40 26 5 12 16 0 0 66 29 76
2017 Client contact centre 48 29 15 4 5 0 0 77 9 21
2017 Federal regulators 31 48 11 10 0 0 0 79 10 19
2017 Communications or public affairs 55 25 15 0 3 2 0 81 3 57
2017 Access to information and privacy 54 30 4 4 3 0 4 88 8 23
2017 Security 44 33 14 4 5 0 0 77 9 22
2017 Science and technology 50 10 20 20 0 0 0 60 20 10
2017 Library services 35 46 8 12 0 0 0 80 12 25
2017 Legal services 45 28 12 8 6 0 0 74 14 1853
2017 Administration and operations 56 30 7 3 4 0 0 87 7 279
2017 Human resources 50 31 11 6 2 0 0 81 9 114
2017 Financial management 58 25 7 5 5 0 0 83 10 115
2017 Procurement 35 24 18 6 12 0 6 63 19 17
2017 Real property 67 11 0 0 22 0 0 78 22 10
2017 Information management 60 28 4 5 4 0 0 87 9 77
2017 Information technology 67 25 4 3 0 1 0 93 3 108
2017 Evaluation 29 40 20 0 10 0 0 70 10 10
2017 Data sciences 48 38 5 5 5 0 0 86 10 20
2017 Policy 55 17 8 14 5 0 1 73 19 97
2017 Project management 69 17 10 0 4 0 0 86 4 23
2017 Other services to the public 56 21 15 0 8 0 0 77 8 13
2017 None of the above 47 28 13 6 5 0 1 76 11 160
2014 Client contact centre 47 36 6 4 3 4 0 86 7 29
2014 Federal regulators 44 51 0 0 6 0 0 94 6 18
2014 Communications or public affairs 59 25 6 9 0 0 0 84 9 63
2014 Access to information and privacy 50 12 27 5 5 0 0 62 11 18
2014 Security 27 26 32 11 5 0 0 53 15 19
2014 Library services 37 33 18 8 4 0 0 70 12 24
2014 Legal services 46 29 10 9 5 0 0 76 14 1878
2014 Administration and operations 51 27 8 9 5 0 0 78 14 286
2014 Human resources 53 28 11 7 2 0 0 81 9 135
2014 Financial management 50 26 13 5 4 2 1 78 9 116
2014 Procurement 38 38 5 5 6 0 7 82 12 18
2014 Information management 43 32 17 4 4 1 0 75 8 78
2014 Information technology 49 35 5 5 5 0 1 85 10 78
2014 Internal audit 38 23 8 23 9 0 0 61 32 13
2014 Other services to the public 33 34 13 9 8 0 4 69 18 24
2014 None of the above 50 28 9 9 3 0 0 78 13 197
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 45 10 0 0 5 0 89 0 18
2020 Federal regulators 61 17 11 0 0 11 0 87 0 18
2020 Communications or public affairs 36 36 17 0 3 7 0 78 4 59
2020 Access to information and privacy 48 19 0 0 13 19 0 84 16 16
2020 Security 46 36 9 8 0 0 0 82 8 24
2020 Library services 38 25 12 0 0 21 4 83 0 24
2020 Legal services 42 28 12 6 3 9 0 78 9 1826
2020 Administration and operations 52 33 7 3 2 3 0 88 5 240
2020 Human resources 40 36 9 7 2 6 0 82 9 137
2020 Financial management 46 30 10 3 3 8 0 82 7 113
2020 Procurement 42 16 24 0 0 18 0 71 0 12
2020 Real property 44 27 15 14 0 0 0 70 14 14
2020 Information management 52 25 6 6 0 10 2 87 7 56
2020 Information technology 49 23 16 1 1 10 0 80 2 107
2020 Data sciences 58 13 7 7 0 14 0 83 8 14
2020 Policy 48 37 7 4 2 3 0 88 6 111
2020 Project management 74 18 0 4 0 4 0 96 4 23
2020 Other services to the public 57 10 6 14 0 12 0 77 16 16
2020 None of the above 36 24 13 9 6 10 3 68 17 86
2019 Client contact centre 37 42 8 4 6 4 0 82 10 20
2019 Federal regulators 37 37 0 0 0 26 0 100 0 16
2019 Communications or public affairs 30 38 10 13 7 2 0 70 20 58
2019 Access to information and privacy 39 24 9 19 9 0 0 64 28 20
2019 Security 32 58 7 0 0 3 0 93 0 28
2019 Library services 40 39 4 9 4 4 0 83 13 23
2019 Legal services 31 30 16 9 5 9 0 67 16 1525
2019 Administration and operations 43 32 12 6 3 4 1 78 10 233
2019 Human resources 30 36 16 9 2 6 0 70 12 130
2019 Financial management 33 39 13 5 3 7 0 78 8 107
2019 Procurement 28 25 15 12 6 14 0 61 21 15
2019 Information management 28 37 12 7 6 11 0 73 14 60
2019 Information technology 40 30 11 1 4 14 0 81 6 77
2019 Internal audit 62 30 0 0 8 0 0 92 8 11
2019 Policy 39 36 7 8 3 8 0 81 12 88
2019 Project management 36 47 9 0 0 9 0 90 0 21
2019 Other services to the public 58 25 7 0 0 10 0 92 0 13
2019 None of the above 31 30 16 8 8 5 3 66 17 85
2018 Client contact centre 25 34 18 4 0 18 0 72 5 23
2018 Federal regulators 18 44 26 0 6 6 0 66 6 16
2018 Communications or public affairs 28 22 12 17 13 8 0 55 32 48
2018 Access to information and privacy 33 22 30 15 0 0 0 55 15 13
2018 Security 26 46 15 4 0 8 0 79 4 26
2018 Library services 22 39 10 0 0 29 0 86 0 20
2018 Legal services 30 30 16 9 6 9 0 65 16 1625
2018 Administration and operations 38 35 11 4 4 7 2 79 9 200
2018 Human resources 20 36 23 9 5 7 0 60 15 113
2018 Financial management 31 37 18 4 4 6 0 72 9 114
2018 Information management 33 27 22 5 0 11 2 69 5 60
2018 Information technology 30 26 16 7 7 13 0 64 17 70
2018 Evaluation 39 15 22 16 0 8 0 59 17 11
2018 Data sciences 23 30 17 8 15 8 0 57 25 13
2018 Policy 37 33 11 4 4 10 0 78 10 69
2018 Project management 31 39 20 5 0 5 0 74 5 20
2018 None of the above 21 30 19 16 6 8 0 56 24 76
2017 Client contact centre 19 37 28 11 5 0 0 57 15 21
2017 Federal regulators 31 27 27 10 0 5 0 61 11 19
2017 Communications or public affairs 20 36 20 10 7 7 0 60 18 57
2017 Access to information and privacy 36 31 4 11 4 14 0 77 18 23
2017 Security 19 41 22 10 4 4 0 63 14 22
2017 Science and technology 40 20 10 20 10 0 0 60 30 10
2017 Library services 35 11 15 15 0 19 4 60 20 25
2017 Legal services 28 30 15 9 7 11 0 65 17 1858
2017 Administration and operations 40 34 13 6 3 5 0 77 9 280
2017 Human resources 22 37 17 9 4 11 0 66 15 115
2017 Financial management 32 37 14 5 7 4 0 73 12 117
2017 Procurement 18 29 23 13 12 6 0 50 26 17
2017 Real property 67 0 11 11 11 0 0 67 22 10
2017 Information management 36 22 17 5 3 17 0 70 9 78
2017 Information technology 34 29 20 5 4 9 0 69 10 108
2017 Evaluation 39 31 0 10 20 0 0 70 30 10
2017 Data sciences 22 33 15 0 5 25 0 74 6 20
2017 Policy 33 40 9 8 4 6 0 78 13 99
2017 Project management 43 31 21 5 0 0 0 73 5 23
2017 Other services to the public 34 14 29 0 16 7 0 52 17 13
2017 None of the above 29 35 16 5 5 10 0 71 11 161
2014 Client contact centre 18 35 29 7 4 8 0 57 12 28
2014 Federal regulators 16 39 22 0 0 22 0 71 0 18
2014 Communications or public affairs 41 40 10 5 2 3 0 83 6 63
2014 Access to information and privacy 18 22 23 21 5 12 0 45 29 18
2014 Security 6 34 36 10 6 5 5 44 17 19
2014 Library services 17 42 12 10 0 16 4 73 12 24
2014 Legal services 27 32 18 9 5 10 0 65 15 1879
2014 Administration and operations 29 37 13 9 3 7 1 72 14 287
2014 Human resources 19 47 15 10 4 5 0 70 15 135
2014 Financial management 19 37 18 10 7 9 0 61 19 116
2014 Procurement 29 38 17 5 11 0 0 67 16 18
2014 Information management 18 31 20 12 3 13 1 58 18 78
2014 Information technology 20 33 14 12 9 12 0 60 24 77
2014 Internal audit 38 16 8 16 0 23 0 70 20 13
2014 Other services to the public 24 29 21 5 4 16 0 64 11 24
2014 None of the above 28 30 14 10 6 11 0 66 18 198

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 60 11 0 0 0 0 89 0 18
2020 Federal regulators 38 51 6 0 6 0 0 89 6 18
2020 Communications or public affairs 38 40 14 3 3 2 0 79 7 59
2020 Access to information and privacy 42 19 6 7 13 13 0 70 22 16
2020 Security 45 34 11 9 0 0 0 80 9 24
2020 Library services 28 43 21 8 0 0 0 71 8 24
2020 Legal services 35 33 14 11 5 3 0 70 16 1818
2020 Administration and operations 51 36 7 2 3 1 0 88 5 241
2020 Human resources 38 32 20 8 2 1 0 71 9 136
2020 Financial management 48 29 13 3 5 2 0 79 8 113
2020 Procurement 52 0 30 18 0 0 0 52 18 13
2020 Real property 30 48 14 8 0 0 0 77 8 14
2020 Information management 46 32 9 7 2 2 2 81 10 56
2020 Information technology 38 37 16 7 0 2 0 77 7 107
2020 Data sciences 58 20 0 7 7 7 0 84 16 14
2020 Policy 39 43 9 6 3 1 0 83 8 113
2020 Project management 74 13 4 4 4 0 0 88 8 23
2020 Other services to the public 53 23 18 0 6 0 0 76 6 16
2020 None of the above 33 26 11 14 12 2 1 61 27 85
2019 Client contact centre 27 34 22 4 14 0 0 61 17 20
2019 Federal regulators 40 40 20 0 0 0 0 80 0 15
2019 Communications or public affairs 25 39 18 11 7 0 0 64 18 58
2019 Access to information and privacy 41 19 15 16 9 0 0 60 25 19
2019 Security 29 43 24 3 0 0 0 72 3 28
2019 Library services 36 39 4 12 9 0 0 75 21 23
2019 Legal services 24 31 18 15 9 2 0 57 25 1527
2019 Administration and operations 40 32 13 8 4 3 0 75 12 234
2019 Human resources 24 38 21 12 4 2 0 62 16 130
2019 Financial management 32 45 16 4 3 0 0 77 7 105
2019 Procurement 28 24 15 20 12 0 0 52 33 15
2019 Information management 34 26 17 11 6 6 0 64 18 60
2019 Information technology 42 22 16 5 5 10 0 71 11 76
2019 Internal audit 62 20 0 0 8 10 0 91 9 11
2019 Policy 28 48 6 11 3 5 0 80 14 87
2019 Project management 33 42 21 5 0 0 0 75 5 20
2019 Other services to the public 60 33 7 0 0 0 0 93 0 13
2019 None of the above 32 29 9 14 12 2 1 63 27 85
2018 Client contact centre 26 27 27 12 5 4 0 55 17 23
2018 Federal regulators 6 56 26 6 6 0 0 62 12 16
2018 Communications or public affairs 28 24 10 23 13 2 0 53 36 48
2018 Access to information and privacy 33 22 7 15 22 0 0 56 37 13
2018 Security 34 38 12 4 4 8 0 79 8 26
2018 Library services 27 39 19 9 5 0 0 66 15 20
2018 Legal services 23 31 18 15 11 3 0 55 26 1621
2018 Administration and operations 37 35 14 7 4 3 1 74 11 199
2018 Human resources 16 38 20 12 11 3 0 56 24 113
2018 Financial management 26 42 20 5 5 2 0 69 10 114
2018 Information management 30 30 27 10 0 3 0 62 10 60
2018 Information technology 23 36 20 4 10 6 0 63 15 70
2018 Evaluation 22 62 0 16 0 0 0 84 16 11
2018 Data sciences 15 37 17 8 15 8 0 57 25 13
2018 Policy 29 42 14 5 6 5 0 74 11 68
2018 Project management 42 38 15 5 0 0 0 80 5 20
2018 None of the above 21 27 13 22 17 0 0 49 38 76
2017 Client contact centre 25 23 39 9 5 0 0 47 14 21
2017 Federal regulators 21 32 32 10 0 5 0 55 11 19
2017 Communications or public affairs 21 33 20 19 5 2 0 55 24 57
2017 Access to information and privacy 27 40 12 11 4 5 0 71 16 23
2017 Security 28 30 29 9 4 0 0 58 13 22
2017 Science and technology 20 30 20 20 10 0 0 50 30 10
2017 Library services 27 11 23 27 4 8 0 42 34 25
2017 Legal services 22 30 16 16 13 3 0 54 30 1860
2017 Administration and operations 35 37 17 6 3 2 0 73 10 281
2017 Human resources 19 36 22 9 9 5 0 57 19 115
2017 Financial management 26 46 13 9 5 1 0 72 14 117
2017 Procurement 12 18 41 7 17 6 0 31 25 17
2017 Real property 39 28 11 11 11 0 0 67 22 10
2017 Information management 29 31 24 3 8 7 0 64 11 78
2017 Information technology 27 29 23 9 7 4 1 59 17 108
2017 Evaluation 29 20 0 21 30 0 0 49 51 10
2017 Data sciences 22 24 14 14 14 10 0 52 32 20
2017 Policy 28 45 8 13 4 3 0 75 17 99
2017 Project management 48 31 13 4 0 4 0 83 4 23
2017 Other services to the public 41 29 7 7 16 0 0 70 23 13
2017 None of the above 24 31 20 13 9 4 0 57 22 160
2014 Client contact centre 17 47 16 10 6 4 0 67 17 29
2014 Federal regulators 6 44 28 11 6 6 0 52 18 18
2014 Communications or public affairs 31 43 11 13 2 0 0 74 14 63
2014 Access to information and privacy 18 28 33 5 10 6 0 49 16 18
2014 Security 6 31 43 10 11 0 0 37 20 19
2014 Library services 13 20 23 32 8 4 0 34 42 24
2014 Legal services 18 31 19 18 12 2 0 50 31 1879
2014 Administration and operations 26 37 16 10 7 4 0 66 17 287
2014 Human resources 19 40 21 13 6 1 0 59 19 135
2014 Financial management 14 37 18 16 10 4 0 53 28 116
2014 Procurement 13 44 33 0 11 0 0 56 11 18
2014 Information management 12 35 19 12 13 8 1 51 27 78
2014 Information technology 18 23 20 22 13 4 0 43 36 77
2014 Internal audit 38 46 0 8 0 8 0 91 9 13
2014 Other services to the public 16 33 21 13 18 0 0 49 30 24
2014 None of the above 25 33 16 16 7 3 0 60 24 198

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 50 27 0 0 0 0 73 0 18
2020 Federal regulators 27 39 22 0 0 11 0 75 0 18
2020 Communications or public affairs 23 41 17 7 3 9 0 70 11 59
2020 Access to information and privacy 18 32 13 7 13 18 0 61 24 16
2020 Security 33 29 20 14 4 0 0 62 18 24
2020 Library services 12 59 8 0 12 8 0 77 14 24
2020 Legal services 25 33 19 11 5 6 0 62 18 1817
2020 Administration and operations 39 37 10 7 3 4 0 80 10 240
2020 Human resources 25 32 25 13 1 4 0 59 15 137
2020 Financial management 36 35 14 3 6 6 0 75 10 114
2020 Procurement 15 45 15 7 0 18 0 73 9 13
2020 Real property 37 27 21 7 0 8 0 69 8 14
2020 Information management 35 44 9 5 5 0 2 80 11 56
2020 Information technology 29 31 27 9 0 5 0 63 9 106
2020 Data sciences 43 29 0 6 14 7 0 78 22 14
2020 Policy 24 42 10 14 5 4 0 69 20 111
2020 Project management 55 32 0 0 9 4 0 91 9 23
2020 Other services to the public 39 17 17 20 0 7 0 61 21 16
2020 None of the above 26 25 15 16 9 8 1 56 27 86
2019 Client contact centre 22 40 11 17 10 0 0 62 27 20
2019 Federal regulators 31 38 18 6 0 6 0 74 7 16
2019 Communications or public affairs 11 37 22 18 7 5 0 51 26 58
2019 Access to information and privacy 21 27 23 15 13 0 0 48 29 20
2019 Security 18 37 21 14 3 7 0 59 19 28
2019 Library services 25 24 9 19 14 10 0 55 36 22
2019 Legal services 17 29 21 16 9 7 0 50 28 1519
2019 Administration and operations 30 35 14 10 5 5 0 69 17 234
2019 Human resources 14 33 26 20 5 2 0 48 26 126
2019 Financial management 27 41 22 5 4 2 0 69 9 105
2019 Procurement 16 27 25 12 20 0 0 42 33 15
2019 Information management 23 27 16 12 14 7 0 55 28 60
2019 Information technology 21 30 22 2 10 15 0 59 14 77
2019 Internal audit 52 30 0 0 8 10 0 91 9 11
2019 Policy 22 40 14 16 3 6 0 65 20 88
2019 Project management 29 38 24 9 0 0 0 67 9 21
2019 Other services to the public 49 45 7 0 0 0 0 93 0 13
2019 None of the above 17 33 15 15 12 5 3 55 29 86
2018 Client contact centre 26 27 27 8 5 9 0 57 13 23
2018 Federal regulators 6 31 32 19 6 6 0 39 27 16
2018 Communications or public affairs 11 31 17 24 13 4 0 45 38 48
2018 Access to information and privacy 25 15 15 30 7 9 0 43 41 13
2018 Security 19 50 12 4 4 12 0 78 9 26
2018 Library services 10 32 24 9 5 19 0 52 18 20
2018 Legal services 15 27 21 19 11 7 0 45 32 1620
2018 Administration and operations 25 37 20 7 4 6 1 66 12 199
2018 Human resources 7 33 24 15 12 9 0 44 30 113
2018 Financial management 21 33 29 9 4 3 0 55 14 113
2018 Information management 17 44 17 9 6 8 0 65 16 60
2018 Information technology 16 28 30 6 10 10 0 50 17 70
2018 Evaluation 13 46 24 8 0 8 0 64 9 11
2018 Data sciences 15 23 25 8 15 14 0 44 27 13
2018 Policy 17 35 20 12 11 4 0 54 25 68
2018 Project management 27 35 18 10 0 10 0 69 11 20
2018 None of the above 13 34 9 19 21 4 0 49 42 75
2017 Client contact centre 20 18 43 5 5 9 0 42 11 21
2017 Federal regulators 10 32 33 20 0 5 0 44 21 19
2017 Communications or public affairs 18 30 22 19 5 6 0 51 26 57
2017 Access to information and privacy 36 27 11 8 4 14 0 73 14 23
2017 Security 18 36 13 19 9 4 0 57 29 22
2017 Science and technology 10 50 20 10 10 0 0 60 20 10
2017 Library services 14 21 19 35 4 7 0 38 42 25
2017 Legal services 13 27 19 20 13 8 0 44 36 1858
2017 Administration and operations 29 33 19 11 3 5 0 65 15 280
2017 Human resources 12 28 20 18 9 11 1 46 32 115
2017 Financial management 21 37 23 10 5 4 0 61 16 116
2017 Procurement 6 18 35 25 11 6 0 25 38 17
2017 Real property 41 0 17 31 11 0 0 41 42 10
2017 Information management 23 23 23 8 12 11 0 52 22 77
2017 Information technology 20 34 23 11 7 6 0 57 19 108
2017 Evaluation 29 0 20 21 30 0 0 29 51 10
2017 Data sciences 18 24 20 14 14 10 0 46 32 20
2017 Policy 18 43 13 13 7 5 0 65 21 99
2017 Project management 27 28 18 4 10 13 0 63 16 22
2017 Other services to the public 15 28 23 0 8 26 0 58 11 13
2017 None of the above 13 32 25 12 11 7 0 48 25 160
2014 Client contact centre 14 28 38 7 3 11 0 47 11 29
2014 Federal regulators 6 28 28 21 0 17 0 41 26 18
2014 Communications or public affairs 20 35 19 21 3 2 0 56 24 63
2014 Access to information and privacy 18 11 40 20 5 5 0 30 27 18
2014 Security 6 23 19 21 11 16 5 37 39 19
2014 Library services 9 15 8 42 18 8 0 27 64 24
2014 Legal services 12 26 22 21 13 6 0 40 37 1880
2014 Administration and operations 19 36 19 13 7 6 0 58 21 287
2014 Human resources 14 26 28 19 11 2 0 41 31 134
2014 Financial management 7 23 21 21 19 9 0 33 44 116
2014 Procurement 7 50 21 11 11 0 0 57 21 18
2014 Information management 7 26 18 22 15 11 1 37 42 77
2014 Information technology 8 26 15 26 20 5 0 36 49 76
2014 Internal audit 8 54 8 0 8 23 0 80 10 13
2014 Other services to the public 0 44 30 8 18 0 0 44 26 24
2014 None of the above 18 27 20 20 8 6 0 48 30 197

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 44 16 0 0 5 0 83 0 18
2020 Federal regulators 27 39 34 0 0 0 0 66 0 18
2020 Communications or public affairs 29 49 12 5 3 2 0 79 9 59
2020 Access to information and privacy 25 25 26 0 13 11 0 56 14 16
2020 Security 33 22 28 9 8 0 0 55 18 24
2020 Library services 8 46 29 4 4 8 0 59 9 24
2020 Legal services 27 37 15 13 5 2 0 66 19 1823
2020 Administration and operations 36 39 11 8 4 2 0 77 12 240
2020 Human resources 31 33 17 16 3 1 0 64 19 137
2020 Financial management 35 41 11 6 3 4 0 80 9 114
2020 Procurement 31 37 24 0 7 0 0 69 7 13
2020 Real property 23 49 13 7 0 8 0 79 8 14
2020 Information management 32 44 8 10 3 0 2 78 14 56
2020 Information technology 30 40 12 13 4 1 0 70 17 106
2020 Data sciences 22 44 6 14 7 7 0 70 23 14
2020 Policy 27 39 16 12 3 3 0 68 15 113
2020 Project management 52 31 5 4 4 4 0 87 9 23
2020 Other services to the public 39 31 6 18 0 7 0 74 19 16
2020 None of the above 30 34 14 14 8 0 0 64 23 86
2019 Client contact centre 33 40 11 10 6 0 0 74 16 20
2019 Federal regulators 13 37 37 0 13 0 0 50 13 16
2019 Communications or public affairs 13 38 26 18 3 2 0 52 22 58
2019 Access to information and privacy 28 31 10 18 13 0 0 59 31 20
2019 Security 21 33 28 14 3 0 0 54 18 28
2019 Library services 25 20 12 29 10 4 0 47 40 23
2019 Legal services 15 31 19 20 11 3 0 48 32 1529
2019 Administration and operations 30 34 15 12 6 3 0 66 18 234
2019 Human resources 16 36 14 22 11 1 0 52 34 130
2019 Financial management 23 44 14 11 6 2 0 68 17 106
2019 Procurement 25 12 33 12 18 0 0 37 30 15
2019 Information management 23 35 15 9 14 5 0 61 24 60
2019 Information technology 24 34 21 6 8 6 0 63 15 77
2019 Internal audit 52 30 0 0 8 10 0 91 9 11
2019 Policy 19 39 20 13 8 1 0 59 21 88
2019 Project management 9 54 24 4 0 9 0 69 5 21
2019 Other services to the public 30 30 7 23 0 10 0 67 25 13
2019 None of the above 17 30 17 16 16 1 3 49 33 85
2018 Client contact centre 26 39 23 9 0 4 0 67 9 23
2018 Federal regulators 6 44 25 19 6 0 0 50 25 16
2018 Communications or public affairs 14 25 13 28 17 4 0 40 47 48
2018 Access to information and privacy 17 38 7 22 15 0 0 56 37 13
2018 Security 23 46 16 4 4 8 0 74 8 26
2018 Library services 10 10 37 34 5 5 0 21 40 20
2018 Legal services 13 30 19 21 13 4 0 44 36 1620
2018 Administration and operations 23 39 18 12 5 3 1 64 17 200
2018 Human resources 14 25 17 18 20 7 0 41 41 114
2018 Financial management 15 40 22 16 5 2 0 56 21 114
2018 Information management 20 37 24 15 1 3 0 59 16 60
2018 Information technology 19 41 18 12 7 3 0 61 20 70
2018 Evaluation 13 46 24 17 0 0 0 59 17 11
2018 Data sciences 15 29 33 8 15 0 0 45 23 13
2018 Policy 17 34 23 19 3 3 0 53 23 69
2018 Project management 18 53 29 0 0 0 0 71 0 20
2018 None of the above 17 27 16 18 19 3 0 46 38 76
2017 Client contact centre 20 18 33 19 5 5 0 40 25 21
2017 Federal regulators 5 33 31 21 10 0 0 37 31 19
2017 Communications or public affairs 20 31 17 24 7 0 0 52 31 56
2017 Access to information and privacy 13 57 8 4 7 10 0 78 13 23
2017 Security 9 64 5 18 4 0 0 73 22 22
2017 Science and technology 10 30 20 30 10 0 0 40 40 10
2017 Library services 18 19 4 44 8 7 0 40 56 25
2017 Legal services 14 27 19 22 14 4 0 42 38 1856
2017 Administration and operations 26 37 16 14 5 2 0 64 20 280
2017 Human resources 11 31 16 24 14 5 0 44 40 115
2017 Financial management 20 34 19 13 8 5 0 57 23 117
2017 Procurement 6 31 40 6 12 6 0 39 19 17
2017 Real property 29 29 11 9 22 0 0 58 31 10
2017 Information management 30 22 22 7 13 7 0 55 22 78
2017 Information technology 21 34 23 13 6 3 0 56 20 107
2017 Evaluation 19 30 0 31 20 0 0 49 51 10
2017 Data sciences 18 29 14 19 14 5 0 49 36 20
2017 Policy 18 47 13 11 8 3 0 67 19 99
2017 Project management 18 31 32 4 5 9 0 54 10 22
2017 Other services to the public 15 21 22 7 16 19 0 45 28 13
2017 None of the above 13 32 19 17 13 5 0 48 32 158
2014 Client contact centre 17 23 43 9 4 4 0 41 14 28
2014 Federal regulators 0 45 28 16 6 0 6 48 23 18
2014 Communications or public affairs 21 40 19 17 3 0 0 61 21 63
2014 Access to information and privacy 18 17 28 22 15 0 0 35 37 18
2014 Security 6 41 28 14 11 0 0 47 25 19
2014 Library services 5 8 18 41 20 4 4 14 67 24
2014 Legal services 11 27 20 23 16 3 0 40 40 1879
2014 Administration and operations 20 35 18 15 10 2 0 56 25 287
2014 Human resources 14 26 19 26 14 1 1 40 40 135
2014 Financial management 5 29 18 21 21 6 0 36 45 116
2014 Procurement 13 43 11 23 5 5 0 59 30 18
2014 Information management 11 28 16 19 15 9 1 44 38 78
2014 Information technology 11 27 16 22 23 0 0 39 45 77
2014 Internal audit 15 38 7 24 0 15 0 63 29 13
2014 Other services to the public 0 41 17 20 22 0 0 41 42 24
2014 None of the above 16 30 16 19 14 5 0 48 34 198

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 41 0 0 0 0 0 100 0 17
2020 Federal regulators 62 27 6 0 0 6 0 94 0 18
2020 Communications or public affairs 47 19 26 5 0 3 0 68 5 59
2020 Access to information and privacy 68 19 0 0 6 6 0 93 7 16
2020 Security 54 30 7 0 4 5 0 88 4 24
2020 Library services 51 32 4 4 4 4 0 87 9 24
2020 Legal services 42 22 12 5 4 12 3 76 10 1820
2020 Administration and operations 51 25 8 3 3 5 5 84 7 240
2020 Human resources 65 20 10 1 2 1 0 87 3 137
2020 Financial management 60 25 11 3 0 2 0 86 3 114
2020 Procurement 64 36 0 0 0 0 0 100 0 13
2020 Real property 30 20 23 7 0 7 14 63 9 14
2020 Information management 53 24 12 2 4 2 4 81 6 56
2020 Information technology 57 24 7 2 1 8 2 90 3 107
2020 Data sciences 65 7 13 7 7 0 0 73 14 14
2020 Policy 58 24 10 3 3 2 0 85 6 113
2020 Project management 78 5 13 0 0 4 0 86 0 23
2020 Other services to the public 58 13 12 4 0 6 6 81 5 16
2020 None of the above 42 22 16 4 5 6 5 72 10 86
2019 Client contact centre 32 15 31 0 6 11 4 56 7 20
2019 Federal regulators 63 6 25 0 0 6 0 74 0 16
2019 Communications or public affairs 44 26 19 7 2 4 0 72 8 58
2019 Access to information and privacy 46 33 4 11 0 0 5 84 11 20
2019 Security 54 18 7 14 0 7 0 77 15 27
2019 Library services 43 25 28 0 0 4 0 70 0 23
2019 Legal services 41 22 13 5 4 14 2 74 11 1532
2019 Administration and operations 48 23 11 4 2 10 1 81 7 232
2019 Human resources 63 23 5 1 1 8 0 93 2 130
2019 Financial management 49 26 17 5 0 2 1 77 5 108
2019 Procurement 57 31 0 6 0 6 0 94 6 15
2019 Information management 52 16 13 6 6 5 2 73 12 60
2019 Information technology 48 33 10 4 1 4 0 84 5 77
2019 Internal audit 62 20 0 0 8 10 0 91 9 11
2019 Policy 60 22 8 3 0 6 0 88 3 87
2019 Project management 48 34 18 0 0 0 0 82 0 21
2019 Other services to the public 57 14 7 7 11 5 0 75 18 13
2019 None of the above 46 22 15 1 1 8 6 80 3 86
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 56 17 0 0 6 0 82 0 18
2020 Federal regulators 17 66 11 6 0 0 0 83 6 18
2020 Communications or public affairs 34 44 15 2 2 3 0 81 4 59
2020 Access to information and privacy 25 45 6 0 13 11 0 79 14 16
2020 Security 28 45 22 5 0 0 0 73 5 24
2020 Library services 16 67 12 0 0 4 0 87 0 24
2020 Legal services 25 45 19 8 1 1 0 72 9 1818
2020 Administration and operations 41 44 9 4 0 1 0 87 4 241
2020 Human resources 32 50 9 7 0 1 0 83 8 137
2020 Financial management 41 42 8 4 2 2 0 85 6 114
2020 Procurement 39 37 24 0 0 0 0 76 0 13
2020 Real property 37 29 27 7 0 0 0 66 7 14
2020 Information management 41 35 15 9 0 0 0 76 9 56
2020 Information technology 34 42 19 4 0 1 1 77 4 107
2020 Data sciences 43 44 13 0 0 0 0 87 0 14
2020 Policy 28 53 12 5 2 1 0 81 6 113
2020 Project management 61 22 4 9 0 4 0 87 9 23
2020 Other services to the public 48 41 10 0 0 0 0 90 0 16
2020 None of the above 29 45 16 2 4 1 2 77 6 86
2019 Client contact centre 37 31 26 0 6 0 0 68 6 20
2019 Federal regulators 19 74 6 0 0 0 0 94 0 16
2019 Communications or public affairs 32 45 15 5 0 3 0 80 5 58
2019 Access to information and privacy 37 43 4 15 0 0 0 80 15 20
2019 Security 25 54 14 0 0 7 0 85 0 28
2019 Library services 35 42 19 4 0 0 0 77 4 21
2019 Legal services 20 43 20 11 4 2 0 64 15 1529
2019 Administration and operations 36 40 15 6 1 2 0 77 8 233
2019 Human resources 30 43 16 6 4 0 0 73 11 130
2019 Financial management 29 53 10 6 2 2 0 83 7 108
2019 Procurement 6 52 30 6 6 0 0 58 12 15
2019 Information management 37 39 17 5 2 0 0 77 7 60
2019 Information technology 27 41 20 6 4 3 0 69 10 77
2019 Internal audit 52 39 0 0 8 0 0 92 8 11
2019 Policy 37 41 15 3 2 2 0 80 5 88
2019 Project management 23 64 9 4 0 0 0 87 4 21
2019 Other services to the public 63 21 16 0 0 0 0 84 0 13
2019 None of the above 18 43 17 11 6 5 1 65 17 86
2018 Client contact centre 34 52 9 0 5 0 0 87 5 23
2018 Federal regulators 6 56 38 0 0 0 0 62 0 16
2018 Communications or public affairs 26 52 10 10 2 0 0 78 12 49
2018 Access to information and privacy 40 37 15 8 0 0 0 77 8 13
2018 Security 31 53 16 0 0 0 0 84 0 26
2018 Library services 32 38 16 15 0 0 0 70 15 20
2018 Legal services 18 42 22 13 4 1 0 60 18 1616
2018 Administration and operations 33 45 14 7 0 1 0 79 7 197
2018 Human resources 24 41 18 11 5 1 0 66 16 113
2018 Financial management 24 46 18 9 2 1 0 71 10 112
2018 Information management 37 42 18 2 2 0 0 79 3 60
2018 Information technology 28 44 12 9 6 1 0 73 15 70
2018 Evaluation 35 46 10 10 0 0 0 81 10 10
2018 Data sciences 15 37 33 8 0 8 0 57 8 13
2018 Policy 29 53 13 4 0 0 0 83 4 67
2018 Project management 42 39 10 10 0 0 0 80 10 20
2018 None of the above 18 46 21 9 4 3 0 65 13 76
2017 Client contact centre 19 56 14 5 5 0 0 76 10 21
2017 Federal regulators 10 49 31 5 0 5 0 62 5 19
2017 Communications or public affairs 32 49 13 5 0 0 0 81 5 57
2017 Access to information and privacy 40 35 8 9 3 5 0 79 13 23
2017 Security 46 45 9 0 0 0 0 91 0 22
2017 Science and technology 20 50 30 0 0 0 0 70 0 10
2017 Library services 27 35 19 12 4 4 0 64 16 25
2017 Legal services 18 41 20 15 5 1 0 60 20 1853
2017 Administration and operations 35 44 10 8 2 1 0 80 11 280
2017 Human resources 27 43 14 8 5 3 0 72 14 114
2017 Financial management 26 41 21 8 3 1 0 68 11 116
2017 Procurement 6 54 29 6 0 6 0 63 6 17
2017 Real property 39 39 0 11 11 0 0 78 22 10
2017 Information management 31 36 20 7 4 2 0 68 11 78
2017 Information technology 35 35 20 10 1 0 0 70 10 108
2017 Evaluation 40 29 10 10 10 0 0 70 20 10
2017 Data sciences 15 51 14 14 0 5 0 70 15 20
2017 Policy 36 46 9 8 1 0 0 82 9 98
2017 Project management 39 61 0 0 0 0 0 100 0 23
2017 Other services to the public 47 29 0 8 8 7 0 83 17 13
2017 None of the above 22 38 16 13 7 4 0 63 21 159
2014 Client contact centre 23 52 17 0 4 4 0 78 4 29
2014 Federal regulators 0 67 16 6 11 0 0 67 17 18
2014 Communications or public affairs 34 44 10 8 3 2 0 79 11 63
2014 Access to information and privacy 17 39 17 22 0 5 0 59 23 18
2014 Security 16 42 22 5 15 0 0 58 20 19
2014 Library services 8 45 15 16 15 0 0 53 31 24
2014 Legal services 14 36 23 17 8 3 0 51 25 1879
2014 Administration and operations 25 47 17 5 4 2 0 74 9 287
2014 Human resources 22 40 18 9 10 1 0 62 19 135
2014 Financial management 14 42 23 7 11 3 0 58 19 116
2014 Procurement 13 44 28 5 5 5 0 60 11 18
2014 Information management 14 44 22 11 6 2 0 60 18 78
2014 Information technology 18 36 18 14 12 1 0 55 27 77
2014 Internal audit 46 54 0 0 0 0 0 100 0 13
2014 Other services to the public 24 54 4 4 13 0 0 79 17 24
2014 None of the above 22 40 19 8 5 5 0 65 15 198

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 51 22 0 0 6 0 77 0 18
2020 Federal regulators 28 44 11 6 6 6 0 76 12 18
2020 Communications or public affairs 30 37 15 10 2 5 0 71 13 59
2020 Access to information and privacy 18 19 19 19 13 11 0 43 36 16
2020 Security 21 48 22 0 9 0 0 69 9 24
2020 Library services 12 32 26 25 4 0 0 45 29 24
2020 Legal services 16 39 21 16 4 4 0 57 21 1809
2020 Administration and operations 29 41 15 10 2 2 0 72 12 240
2020 Human resources 24 42 18 13 2 1 0 66 16 137
2020 Financial management 30 47 13 6 3 2 0 78 9 113
2020 Procurement 17 26 7 30 0 19 0 54 37 11
2020 Real property 37 21 20 15 7 0 0 58 22 14
2020 Information management 20 44 12 24 0 0 0 64 24 56
2020 Information technology 19 46 20 8 4 4 0 68 12 106
2020 Data sciences 22 36 20 14 7 0 0 58 22 14
2020 Policy 15 44 19 12 5 5 0 62 18 113
2020 Project management 46 28 4 9 4 8 0 81 15 22
2020 Other services to the public 33 30 18 6 0 13 0 72 7 16
2020 None of the above 18 32 17 20 11 2 0 50 32 86
2019 Client contact centre 17 42 19 13 6 4 0 61 19 20
2019 Federal regulators 0 31 43 13 0 13 0 36 15 16
2019 Communications or public affairs 12 43 23 15 2 5 0 58 18 57
2019 Access to information and privacy 25 24 22 15 9 4 0 52 25 20
2019 Security 21 34 24 14 0 7 0 59 15 28
2019 Library services 21 21 22 22 14 0 0 42 36 22
2019 Legal services 10 30 26 22 8 4 0 42 31 1521
2019 Administration and operations 21 38 19 16 4 2 0 61 20 232
2019 Human resources 10 37 25 23 4 1 0 47 27 129
2019 Financial management 16 45 21 11 3 4 0 63 15 108
2019 Procurement 16 34 12 33 6 0 0 49 39 15
2019 Information management 23 30 23 16 6 2 0 54 22 60
2019 Information technology 22 36 21 10 5 6 0 62 16 77
2019 Internal audit 45 37 10 0 8 0 0 82 8 11
2019 Policy 10 44 27 8 6 6 0 57 15 88
2019 Project management 4 43 40 4 0 9 0 51 5 21
2019 Other services to the public 34 29 28 9 0 0 0 63 9 13
2019 None of the above 13 30 19 22 10 1 4 46 34 85

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 27 27 5 6 0 0 61 11 18
2020 Federal regulators 44 28 11 11 0 6 0 76 12 18
2020 Communications or public affairs 38 29 15 9 2 7 0 72 11 59
2020 Access to information and privacy 38 24 6 0 13 20 0 76 16 16
2020 Security 24 54 13 4 4 0 0 78 8 24
2020 Library services 22 62 12 0 4 0 0 84 4 24
2020 Legal services 35 36 12 10 4 2 1 74 14 1815
2020 Administration and operations 42 32 14 6 3 4 0 77 9 240
2020 Human resources 47 35 13 2 0 2 1 84 2 137
2020 Financial management 34 35 12 9 3 5 2 74 13 114
2020 Procurement 45 39 0 9 0 0 7 90 10 13
2020 Real property 37 21 22 13 0 7 0 62 14 14
2020 Information management 38 41 7 8 0 4 2 84 8 56
2020 Information technology 33 41 16 6 2 1 1 76 8 107
2020 Data sciences 29 20 29 0 7 14 0 58 8 14
2020 Policy 34 38 12 10 5 1 0 73 16 113
2020 Project management 44 26 13 9 4 5 0 73 13 23
2020 Other services to the public 44 20 14 13 4 6 0 68 18 16
2020 None of the above 29 26 17 12 9 6 3 60 22 84
2019 Client contact centre 21 45 10 4 10 11 0 74 15 20
2019 Federal regulators 29 45 6 19 0 0 0 74 19 16
2019 Communications or public affairs 38 40 10 7 3 2 0 80 10 58
2019 Access to information and privacy 44 22 18 0 11 0 5 70 11 20
2019 Security 41 28 14 17 0 0 0 69 17 28
2019 Library services 30 48 4 9 5 0 5 82 14 21
2019 Legal services 31 37 14 10 5 2 1 70 16 1525
2019 Administration and operations 35 35 14 8 5 2 1 72 13 233
2019 Human resources 48 32 13 5 2 0 1 80 7 130
2019 Financial management 25 40 14 7 2 7 4 74 10 108
2019 Procurement 20 32 21 12 6 8 0 57 20 15
2019 Information management 26 44 12 8 7 2 2 73 16 60
2019 Information technology 41 33 11 1 3 10 1 83 4 77
2019 Internal audit 43 57 0 0 0 0 0 100 0 11
2019 Policy 49 34 4 10 1 1 0 85 11 88
2019 Project management 24 33 5 23 4 0 10 64 30 21
2019 Other services to the public 67 21 7 0 0 5 0 93 0 13
2019 None of the above 25 30 11 15 11 4 4 60 28 85
2018 Client contact centre 27 42 9 9 4 5 4 76 14 23
2018 Federal regulators 32 50 13 6 0 0 0 81 6 16
2018 Communications or public affairs 42 34 6 8 4 6 0 80 13 49
2018 Access to information and privacy 33 52 0 8 7 0 0 85 15 13
2018 Security 45 35 12 8 0 0 0 81 8 26
2018 Library services 33 37 19 11 0 0 0 70 11 20
2018 Legal services 32 40 12 10 4 2 0 73 14 1619
2018 Administration and operations 34 38 12 7 4 3 1 76 12 197
2018 Human resources 35 43 11 7 2 1 0 79 9 114
2018 Financial management 23 46 14 12 4 1 1 70 16 112
2018 Information management 36 41 10 7 4 2 0 79 11 60
2018 Information technology 32 43 15 8 3 0 0 74 11 70
2018 Evaluation 46 17 7 17 0 0 13 72 19 11
2018 Data sciences 46 33 22 0 0 0 0 78 0 13
2018 Policy 48 30 11 9 0 0 2 80 9 66
2018 Project management 30 34 26 0 0 5 5 71 0 20
2018 None of the above 34 30 14 14 6 1 0 65 20 76
2017 Client contact centre 19 52 20 5 5 0 0 71 9 21
2017 Federal regulators 16 36 22 11 9 6 0 55 22 19
2017 Communications or public affairs 43 32 7 10 4 4 0 78 14 55
2017 Access to information and privacy 41 42 9 0 4 5 0 87 4 23
2017 Security 45 31 19 0 0 5 0 80 0 22
2017 Science and technology 40 40 20 0 0 0 0 80 0 10
2017 Library services 33 39 8 4 4 4 10 83 9 25
2017 Legal services 37 37 10 8 5 2 0 76 13 1852
2017 Administration and operations 37 39 10 8 2 4 0 79 10 279
2017 Human resources 35 41 6 8 3 5 1 81 12 114
2017 Financial management 28 39 15 10 1 4 3 72 11 116
2017 Procurement 18 23 23 29 0 6 0 44 31 17
2017 Real property 30 27 43 0 0 0 0 57 0 10
2017 Information management 44 22 16 9 5 4 0 69 14 78
2017 Information technology 37 36 12 6 3 4 2 77 10 108
2017 Evaluation 49 10 10 20 10 0 0 60 30 10
2017 Data sciences 19 34 10 5 5 23 5 73 13 20
2017 Policy 47 34 8 4 2 4 0 85 7 98
2017 Project management 48 22 4 8 4 13 0 81 15 23
2017 Other services to the public 34 36 15 0 0 15 0 82 0 13
2017 None of the above 41 32 11 7 3 5 1 78 10 159
2014 Client contact centre 28 51 17 0 4 0 0 79 4 28
2014 Federal regulators 34 38 17 0 0 11 0 81 0 18
2014 Communications or public affairs 60 27 5 6 0 2 0 89 6 63
2014 Access to information and privacy 18 62 15 0 5 0 0 80 5 18
2014 Security 27 43 12 9 5 0 5 73 15 19
2014 Library services 41 21 13 8 8 8 0 68 18 24
2014 Legal services 40 36 9 8 4 2 1 78 12 1880
2014 Administration and operations 41 36 8 7 3 5 0 81 11 287
2014 Human resources 52 31 5 7 3 3 0 85 10 135
2014 Financial management 28 42 14 8 4 3 2 74 12 116
2014 Procurement 11 54 5 17 0 0 13 75 19 18
2014 Information management 27 36 17 8 3 6 3 70 11 78
2014 Information technology 33 35 18 9 1 4 0 71 11 78
2014 Internal audit 76 8 0 0 9 8 0 91 9 13
2014 Other services to the public 50 37 9 4 0 0 0 87 4 24
2014 None of the above 42 32 9 9 4 3 0 77 14 198

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 32 22 6 0 0 0 72 6 18
2020 Federal regulators 44 39 17 0 0 0 0 83 0 18
2020 Communications or public affairs 28 46 17 3 3 2 0 76 7 59
2020 Access to information and privacy 38 30 6 13 6 6 0 72 21 16
2020 Security 28 51 20 0 0 0 0 80 0 24
2020 Library services 32 42 25 0 0 0 0 75 0 24
2020 Legal services 36 38 17 6 2 2 0 75 8 1811
2020 Administration and operations 44 37 14 3 1 1 0 82 5 240
2020 Human resources 48 34 14 3 0 0 0 83 3 137
2020 Financial management 46 35 12 5 2 1 0 81 6 114
2020 Procurement 30 46 24 0 0 0 0 76 0 13
2020 Real property 30 35 27 8 0 0 0 65 8 14
2020 Information management 39 47 8 5 0 0 0 86 5 56
2020 Information technology 46 35 17 2 0 1 0 81 2 107
2020 Data sciences 36 35 7 14 0 7 0 77 16 14
2020 Policy 37 42 15 4 2 0 0 79 6 113
2020 Project management 61 27 5 4 4 0 0 87 8 23
2020 Other services to the public 44 32 6 4 6 7 0 82 11 16
2020 None of the above 29 36 16 10 7 2 0 66 17 86
2019 Client contact centre 36 35 16 4 10 0 0 71 14 20
2019 Federal regulators 19 68 6 6 0 0 0 87 6 16
2019 Communications or public affairs 31 35 16 14 0 5 0 69 14 57
2019 Access to information and privacy 35 39 14 11 0 0 0 75 11 19
2019 Security 46 26 21 7 0 0 0 72 7 27
2019 Library services 53 25 17 0 4 0 0 78 4 22
2019 Legal services 28 37 21 8 3 2 0 67 12 1522
2019 Administration and operations 36 42 12 5 4 1 0 79 9 230
2019 Human resources 39 40 15 3 2 1 0 81 4 127
2019 Financial management 32 47 13 5 0 2 0 81 5 108
2019 Procurement 35 15 36 0 6 8 0 54 7 15
2019 Information management 34 36 22 4 5 0 0 70 8 60
2019 Information technology 38 36 19 4 3 1 0 75 6 77
2019 Internal audit 52 40 0 0 8 0 0 92 8 11
2019 Policy 39 48 8 3 2 0 0 87 5 88
2019 Project management 29 41 20 5 0 6 0 73 5 20
2019 Other services to the public 59 33 9 0 0 0 0 91 0 13
2019 None of the above 24 32 22 10 4 5 1 60 16 85
2018 Client contact centre 38 38 19 0 5 0 0 76 5 22
2018 Federal regulators 13 57 30 0 0 0 0 70 0 16
2018 Communications or public affairs 21 56 8 10 2 2 0 79 13 49
2018 Access to information and privacy 33 44 23 0 0 0 0 77 0 13
2018 Security 38 47 11 4 0 0 0 85 4 26
2018 Library services 25 55 5 5 0 10 0 89 5 19
2018 Legal services 27 40 21 7 3 1 0 69 10 1614
2018 Administration and operations 38 36 16 3 4 2 0 75 8 200
2018 Human resources 35 39 20 3 1 2 0 75 4 113
2018 Financial management 28 47 17 4 3 0 0 75 8 112
2018 Information management 44 34 13 5 4 0 0 78 9 58
2018 Information technology 35 39 20 3 3 0 0 74 6 70
2018 Evaluation 54 22 7 17 0 0 0 76 17 11
2018 Data sciences 33 42 17 0 8 0 0 75 8 12
2018 Policy 41 41 18 0 0 0 0 82 0 67
2018 Project management 36 59 5 0 0 0 0 95 0 20
2018 None of the above 26 36 27 6 4 1 0 62 10 75

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 17 16 11 6 16 11 55 23 18
2020 Federal regulators 22 34 16 11 6 11 0 63 19 18
2020 Communications or public affairs 18 24 24 5 10 18 1 51 19 59
2020 Access to information and privacy 18 13 19 6 13 31 0 45 27 16
2020 Security 17 32 17 9 9 16 0 58 22 24
2020 Library services 12 26 33 8 4 16 0 45 15 24
2020 Legal services 16 20 18 14 16 15 3 43 36 1820
2020 Administration and operations 28 24 19 9 6 11 3 60 18 239
2020 Human resources 29 21 16 9 3 13 8 63 16 136
2020 Financial management 24 25 17 6 6 16 5 63 16 111
2020 Procurement 30 13 24 24 0 9 0 47 26 13
2020 Real property 23 14 13 22 7 14 7 47 38 14
2020 Information management 24 29 18 4 10 9 7 63 16 56
2020 Information technology 21 28 17 12 6 11 5 58 22 106
2020 Data sciences 7 35 15 7 7 29 0 59 20 14
2020 Policy 16 22 19 18 10 12 3 44 33 112
2020 Project management 27 26 26 5 12 5 0 55 18 23
2020 Other services to the public 28 6 19 6 12 24 4 48 25 16
2020 None of the above 14 19 15 15 20 13 3 39 42 86
2019 Client contact centre 26 22 15 6 17 14 0 55 27 20
2019 Federal regulators 0 37 20 6 13 24 0 49 25 16
2019 Communications or public affairs 15 23 25 11 7 15 3 47 22 58
2019 Access to information and privacy 26 15 22 4 18 9 5 48 26 20
2019 Security 24 7 23 21 0 18 7 41 28 28
2019 Library services 13 31 27 4 0 25 0 59 5 22
2019 Legal services 13 15 20 17 20 12 2 33 44 1527
2019 Administration and operations 21 21 18 15 12 11 2 48 31 231
2019 Human resources 21 28 20 11 9 9 3 55 22 129
2019 Financial management 15 30 16 10 9 13 7 56 24 108
2019 Procurement 19 12 21 0 33 16 0 36 39 15
2019 Information management 23 29 19 15 11 2 1 54 27 60
2019 Information technology 23 28 24 5 8 10 3 58 14 77
2019 Internal audit 17 20 37 8 18 0 0 37 26 11
2019 Policy 8 15 18 20 17 19 3 30 47 88
2019 Project management 4 24 20 19 4 15 14 40 32 21
2019 Other services to the public 38 13 14 14 9 12 0 59 26 13
2019 None of the above 14 22 16 12 21 12 3 42 39 85
2018 Client contact centre 24 11 12 18 13 21 0 45 40 23
2018 Federal regulators 13 18 25 6 19 19 0 38 31 16
2018 Communications or public affairs 17 18 16 20 10 18 0 43 37 49
2018 Access to information and privacy 26 7 22 15 15 15 0 39 35 13
2018 Security 19 28 10 15 8 12 8 59 29 26
2018 Library services 19 26 22 14 5 14 0 52 23 20
2018 Legal services 10 18 20 19 20 11 2 32 44 1616
2018 Administration and operations 19 23 22 12 13 8 3 47 28 199
2018 Human resources 15 26 19 16 11 12 2 47 31 114
2018 Financial management 11 23 28 7 11 13 7 42 23 111
2018 Information management 25 24 21 11 6 13 0 56 20 60
2018 Information technology 18 21 21 13 10 16 1 46 29 70
2018 Evaluation 13 0 36 17 8 17 8 18 34 11
2018 Data sciences 39 0 23 0 23 15 0 45 27 13
2018 Policy 11 23 26 9 18 7 6 40 30 66
2018 Project management 22 24 19 14 11 5 5 51 28 20
2018 None of the above 16 18 20 18 20 5 3 37 41 75
2017 Client contact centre 10 9 43 5 9 9 14 25 18 21
2017 Federal regulators 16 15 27 10 27 6 0 33 39 19
2017 Communications or public affairs 25 11 27 12 12 14 0 41 28 57
2017 Access to information and privacy 32 24 12 14 9 5 4 62 25 23
2017 Security 9 22 28 4 32 4 0 32 38 22
2017 Science and technology 0 10 50 0 20 20 0 12 25 10
2017 Library services 19 6 31 15 4 24 0 34 25 25
2017 Legal services 11 16 17 17 22 14 3 33 47 1854
2017 Administration and operations 18 20 17 16 10 13 5 46 33 280
2017 Human resources 11 21 20 19 9 13 8 40 35 114
2017 Financial management 18 20 15 14 9 16 7 49 31 116
2017 Procurement 6 11 30 18 24 6 6 19 47 17
2017 Real property 39 8 0 22 22 0 9 52 48 10
2017 Information management 22 15 17 11 14 19 2 47 32 78
2017 Information technology 18 18 27 15 6 15 2 43 25 107
2017 Evaluation 0 10 19 20 40 0 11 11 68 10
2017 Data sciences 27 14 24 5 10 20 0 51 18 20
2017 Policy 15 21 14 17 15 15 4 43 40 99
2017 Project management 17 13 19 13 13 17 8 40 35 23
2017 Other services to the public 19 29 7 21 23 0 0 49 44 13
2017 None of the above 15 16 20 12 21 13 2 37 39 161
2014 Client contact centre 4 28 27 3 14 21 4 42 23 28
2014 Federal regulators 6 22 11 21 17 17 6 36 49 18
2014 Communications or public affairs 24 27 13 14 11 9 2 57 28 63
2014 Access to information and privacy 11 16 24 27 15 5 0 29 45 18
2014 Security 11 27 31 10 15 6 0 41 27 19
2014 Library services 4 34 17 16 4 20 4 50 27 24
2014 Legal services 11 17 18 18 21 13 2 33 46 1878
2014 Administration and operations 15 23 17 14 17 10 5 44 37 287
2014 Human resources 15 19 16 18 16 11 5 41 40 135
2014 Financial management 10 17 22 11 19 16 4 35 38 116
2014 Procurement 5 33 27 5 17 0 13 44 25 18
2014 Information management 13 25 12 16 16 14 4 46 39 78
2014 Information technology 17 16 25 9 14 18 1 41 29 78
2014 Internal audit 8 31 15 8 9 7 22 55 23 13
2014 Other services to the public 12 12 16 25 22 12 0 28 54 24
2014 None of the above 14 18 16 16 18 13 5 39 42 198

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 35 26 5 6 5 0 61 12 18
2020 Federal regulators 39 33 17 0 11 0 0 72 11 18
2020 Communications or public affairs 28 36 17 5 7 7 0 69 12 59
2020 Access to information and privacy 12 58 0 13 6 11 0 78 22 16
2020 Security 29 41 4 9 13 3 0 72 23 24
2020 Library services 17 44 18 17 4 0 0 61 21 24
2020 Legal services 23 34 16 15 10 2 0 58 25 1818
2020 Administration and operations 34 39 12 8 4 3 0 76 12 240
2020 Human resources 33 39 15 9 3 1 1 74 11 136
2020 Financial management 35 39 13 6 6 1 0 75 12 114
2020 Procurement 32 39 0 19 0 10 0 79 21 12
2020 Real property 37 28 20 0 8 7 0 70 9 14
2020 Information management 31 42 18 5 0 2 2 76 6 56
2020 Information technology 24 44 19 8 3 1 1 69 11 107
2020 Data sciences 22 36 22 13 7 0 0 58 20 14
2020 Policy 20 41 18 15 4 2 0 62 20 112
2020 Project management 43 40 0 5 12 0 0 83 17 23
2020 Other services to the public 41 21 12 10 7 7 0 68 19 16
2020 None of the above 22 32 22 8 12 2 1 56 21 85
2019 Client contact centre 27 22 21 14 16 0 0 49 30 19
2019 Federal regulators 26 44 24 6 0 0 0 69 6 16
2019 Communications or public affairs 20 34 23 11 5 7 0 58 17 58
2019 Access to information and privacy 7 49 26 10 9 0 0 56 19 20
2019 Security 34 30 18 11 7 0 0 64 18 27
2019 Library services 32 27 28 4 5 5 0 61 9 21
2019 Legal services 16 31 15 18 17 3 0 48 36 1527
2019 Administration and operations 35 35 13 8 8 1 0 70 16 231
2019 Human resources 21 35 21 9 12 2 0 57 21 129
2019 Financial management 29 43 15 6 4 3 0 74 10 107
2019 Procurement 16 26 12 6 24 16 0 50 36 15
2019 Information management 22 30 26 11 8 4 0 54 19 60
2019 Information technology 30 38 19 8 6 0 0 67 14 77
2019 Internal audit 55 27 0 10 8 0 0 82 18 11
2019 Policy 15 42 22 9 11 0 0 58 20 88
2019 Project management 20 27 26 23 0 4 0 49 24 21
2019 Other services to the public 52 33 0 16 0 0 0 84 16 13
2019 None of the above 14 28 23 13 16 5 1 45 31 86
2018 Client contact centre 24 32 26 3 9 4 0 59 13 22
2018 Federal regulators 7 40 20 33 0 0 0 47 33 15
2018 Communications or public affairs 19 27 13 24 12 4 0 49 38 49
2018 Access to information and privacy 26 17 16 24 16 0 0 44 40 12
2018 Security 45 23 32 0 0 0 0 68 0 25
2018 Library services 5 41 20 20 10 5 0 48 31 20
2018 Legal services 15 30 16 21 16 1 0 46 37 1616
2018 Administration and operations 23 44 17 8 6 2 0 69 14 199
2018 Human resources 18 37 13 20 9 3 0 57 30 114
2018 Financial management 33 38 13 9 5 3 0 72 14 112
2018 Information management 27 42 15 8 5 2 2 72 13 59
2018 Information technology 27 23 26 14 7 3 0 51 22 70
2018 Evaluation 0 29 29 17 8 8 8 35 30 11
2018 Data sciences 15 37 16 17 8 8 0 57 27 13
2018 Policy 23 35 21 11 9 1 0 59 20 67
2018 Project management 31 34 16 5 5 10 0 72 11 20
2018 None of the above 16 24 30 12 18 0 0 40 30 76
2017 Client contact centre 24 48 24 0 0 5 0 75 0 21
2017 Federal regulators 26 49 21 0 5 0 0 75 5 19
2017 Communications or public affairs 21 34 14 12 19 0 0 56 31 57
2017 Access to information and privacy 13 49 11 9 8 9 0 69 19 23
2017 Security 28 30 18 14 10 0 0 58 23 21
2017 Science and technology 20 60 0 10 10 0 0 80 20 10
2017 Library services 14 28 38 12 8 0 0 42 20 24
2017 Legal services 18 33 15 18 14 2 0 52 32 1856
2017 Administration and operations 35 34 11 11 7 2 0 71 18 279
2017 Human resources 20 42 13 13 4 8 0 67 19 115
2017 Financial management 33 46 8 6 4 2 0 81 11 115
2017 Procurement 12 29 29 13 12 6 0 44 26 17
2017 Real property 27 20 0 9 44 0 0 47 53 10
2017 Information management 37 28 13 13 6 3 0 67 20 77
2017 Information technology 28 39 21 6 5 1 0 67 12 108
2017 Evaluation 19 0 0 40 30 11 0 21 79 10
2017 Data sciences 20 34 5 19 14 8 0 58 37 20
2017 Policy 29 29 12 19 6 5 0 61 26 98
2017 Project management 43 21 18 14 0 4 0 67 14 23
2017 Other services to the public 34 31 7 14 8 7 0 69 23 13
2017 None of the above 20 37 14 18 8 3 0 59 26 159
2014 Client contact centre 14 41 28 7 7 3 0 57 15 29
2014 Federal regulators 22 28 21 17 11 0 0 51 28 18
2014 Communications or public affairs 36 30 11 14 7 0 2 67 21 63
2014 Access to information and privacy 22 35 11 16 11 5 0 60 28 18
2014 Security 17 31 19 17 11 5 0 51 29 19
2014 Library services 13 26 32 21 8 0 0 39 29 24
2014 Legal services 14 31 15 21 18 2 0 45 40 1876
2014 Administration and operations 25 36 15 9 10 4 0 64 20 287
2014 Human resources 25 34 19 11 10 1 0 59 21 135
2014 Financial management 23 42 9 11 12 2 1 67 24 116
2014 Procurement 17 56 21 6 0 0 0 72 6 18
2014 Information management 16 28 21 13 13 6 3 48 29 78
2014 Information technology 23 27 16 14 16 4 0 52 31 78
2014 Internal audit 53 38 9 0 0 0 0 91 0 13
2014 Other services to the public 17 40 17 13 9 4 0 60 23 23
2014 None of the above 26 34 13 15 7 4 1 63 23 198

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 27 21 11 11 0 6 54 23 18
2020 Federal regulators 38 17 22 6 17 0 0 55 22 18
2020 Communications or public affairs 23 31 18 7 10 6 5 60 19 59
2020 Access to information and privacy 25 24 13 13 13 6 6 56 30 16
2020 Security 21 37 8 13 18 3 0 59 32 24
2020 Library services 16 30 8 25 20 0 0 46 46 24
2020 Legal services 19 27 14 18 18 2 2 47 38 1823
2020 Administration and operations 21 32 14 19 11 2 1 55 31 241
2020 Human resources 35 24 13 14 6 3 4 64 22 137
2020 Financial management 24 32 16 10 11 4 3 60 23 114
2020 Procurement 14 34 0 14 23 0 15 56 44 14
2020 Real property 21 37 13 0 30 0 0 58 30 14
2020 Information management 24 33 16 11 12 2 2 60 24 56
2020 Information technology 21 35 14 12 13 3 2 59 26 107
2020 Data sciences 14 13 14 29 29 0 0 28 58 14
2020 Policy 18 32 14 21 9 1 5 53 32 113
2020 Project management 38 22 9 5 22 5 0 63 27 23
2020 Other services to the public 21 33 18 12 0 12 4 65 14 16
2020 None of the above 19 25 12 15 23 2 4 47 40 86
2019 Client contact centre 11 13 41 6 24 0 6 25 31 20
2019 Federal regulators 38 29 0 19 13 0 0 68 32 16
2019 Communications or public affairs 19 23 23 9 17 8 2 47 28 57
2019 Access to information and privacy 13 45 11 6 16 0 10 64 24 20
2019 Security 26 19 10 23 11 4 7 50 38 27
2019 Library services 22 22 13 18 21 0 4 46 41 22
2019 Legal services 15 25 13 18 26 2 1 41 46 1532
2019 Administration and operations 21 32 15 17 13 1 1 54 30 234
2019 Human resources 27 30 13 14 13 1 2 59 28 129
2019 Financial management 27 34 14 9 12 1 4 64 22 108
2019 Procurement 16 6 29 37 12 0 0 22 49 15
2019 Information management 21 18 10 29 20 0 2 39 50 60
2019 Information technology 22 30 22 11 9 0 5 55 21 77
2019 Internal audit 57 10 0 17 8 0 8 72 28 11
2019 Policy 20 29 10 19 19 2 1 51 39 88
2019 Project management 14 33 20 24 9 0 0 47 33 21
2019 Other services to the public 47 14 7 13 13 0 5 64 28 13
2019 None of the above 9 23 20 16 26 3 3 34 45 86
2018 Client contact centre 19 17 28 27 9 0 0 36 36 23
2018 Federal regulators 0 25 31 19 25 0 0 25 44 16
2018 Communications or public affairs 12 19 16 24 22 6 0 33 50 49
2018 Access to information and privacy 25 15 7 15 15 16 7 51 39 13
2018 Security 40 28 16 4 8 2 3 71 12 26
2018 Library services 5 22 9 39 15 5 5 30 60 20
2018 Legal services 13 23 13 22 27 2 1 37 50 1620
2018 Administration and operations 17 35 14 13 16 3 2 55 30 198
2018 Human resources 19 27 18 18 16 1 2 46 36 114
2018 Financial management 22 27 19 10 17 3 2 52 28 112
2018 Information management 21 28 22 22 6 0 2 50 28 60
2018 Information technology 21 26 23 15 12 3 0 48 28 70
2018 Evaluation 8 22 20 25 16 0 8 33 45 11
2018 Data sciences 23 6 8 33 23 8 0 32 60 13
2018 Policy 17 25 16 18 21 3 0 43 40 67
2018 Project management 26 20 5 24 21 5 0 48 47 20
2018 None of the above 10 24 13 12 37 2 3 35 51 75
2017 Client contact centre 24 14 33 9 10 9 0 43 21 21
2017 Federal regulators 5 21 11 27 31 0 5 28 61 19
2017 Communications or public affairs 15 20 32 15 19 0 0 34 34 57
2017 Access to information and privacy 14 34 9 21 9 5 8 55 35 23
2017 Security 14 28 13 27 14 5 0 44 43 22
2017 Science and technology 20 30 0 20 30 0 0 50 50 10
2017 Library services 7 17 33 12 30 0 0 25 42 25
2017 Legal services 13 20 11 20 32 2 1 34 55 1860
2017 Administration and operations 18 29 13 18 16 4 2 49 37 281
2017 Human resources 13 31 15 18 15 6 2 48 36 115
2017 Financial management 30 25 14 15 13 1 2 57 29 117
2017 Procurement 12 29 25 6 23 6 0 43 31 17
2017 Real property 28 17 11 0 33 11 0 51 37 10
2017 Information management 24 23 17 14 16 1 5 50 32 78
2017 Information technology 24 24 18 16 15 2 1 49 33 107
2017 Evaluation 10 19 0 20 40 11 0 32 68 10
2017 Data sciences 10 29 15 10 24 13 0 44 39 20
2017 Policy 19 34 12 14 18 4 0 55 33 99
2017 Project management 22 22 17 17 18 4 0 46 36 23
2017 Other services to the public 15 14 15 14 30 12 0 33 50 13
2017 None of the above 15 21 10 18 29 3 4 39 50 161
2014 Client contact centre 9 24 13 20 27 7 0 36 51 29
2014 Federal regulators 6 6 27 17 45 0 0 11 62 18
2014 Communications or public affairs 13 24 9 32 18 1 3 38 52 63
2014 Access to information and privacy 11 5 12 40 20 5 6 18 68 18
2014 Security 12 19 11 22 31 0 6 32 56 19
2014 Library services 4 15 25 22 28 5 0 21 52 24
2014 Legal services 8 15 9 23 43 2 1 23 67 1879
2014 Administration and operations 13 24 17 19 22 4 2 38 43 287
2014 Human resources 12 23 16 20 24 2 3 37 46 135
2014 Financial management 15 29 9 11 30 3 4 47 44 116
2014 Procurement 5 38 19 5 16 5 11 52 26 18
2014 Information management 11 21 16 20 26 5 1 34 49 78
2014 Information technology 12 18 20 16 27 5 1 32 47 78
2014 Internal audit 23 53 0 15 9 0 0 76 24 13
2014 Other services to the public 4 17 13 28 26 8 4 24 61 24
2014 None of the above 12 18 14 23 22 6 4 34 51 198

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 26 11 0 6 0 5 82 6 18
2020 Federal regulators 56 21 6 11 0 0 6 82 12 18
2020 Communications or public affairs 43 21 16 7 5 0 9 70 13 58
2020 Access to information and privacy 25 13 18 13 13 6 13 47 31 16
2020 Security 40 13 25 13 4 0 4 55 18 24
2020 Library services 45 29 26 0 0 0 0 74 0 24
2020 Legal services 44 22 17 8 6 1 3 69 14 1826
2020 Administration and operations 56 23 12 3 2 0 3 81 6 241
2020 Human resources 53 24 14 3 2 0 4 81 5 137
2020 Financial management 47 28 8 4 3 1 8 83 9 114
2020 Procurement 45 0 15 17 7 0 16 54 29 13
2020 Real property 63 15 14 0 7 0 0 79 7 14
2020 Information management 52 20 13 5 6 0 4 74 12 56
2020 Information technology 44 30 9 6 3 2 7 81 9 107
2020 Data sciences 57 43 0 0 0 0 0 100 0 14
2020 Policy 44 21 17 7 7 0 4 67 15 113
2020 Project management 62 17 16 0 4 0 0 79 4 24
2020 Other services to the public 33 29 19 13 0 0 6 65 14 15
2020 None of the above 45 18 16 8 5 0 7 68 14 86
2019 Client contact centre 56 24 6 0 10 0 4 84 10 20
2019 Federal regulators 43 31 6 13 0 0 6 80 14 16
2019 Communications or public affairs 62 12 18 5 0 2 2 76 5 58
2019 Access to information and privacy 73 13 4 4 4 0 0 87 9 20
2019 Security 54 18 14 7 0 0 7 77 8 28
2019 Library services 41 29 18 4 4 0 4 73 8 22
2019 Legal services 43 25 15 7 5 1 3 72 12 1529
2019 Administration and operations 57 24 9 3 1 1 4 86 5 234
2019 Human resources 51 22 16 2 3 2 3 77 6 130
2019 Financial management 56 19 17 2 2 0 5 78 4 108
2019 Procurement 57 19 12 6 0 0 5 81 6 15
2019 Information management 61 16 11 3 4 0 5 81 7 60
2019 Information technology 49 31 5 6 1 1 6 87 8 77
2019 Internal audit 53 20 20 8 0 0 0 73 8 11
2019 Policy 42 34 9 6 3 3 2 80 10 88
2019 Project management 53 15 24 0 4 0 4 70 5 21
2019 Other services to the public 47 17 29 7 0 0 0 64 7 13
2019 None of the above 40 27 13 9 2 2 7 73 12 85

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 26 11 0 6 0 5 82 6 18
2020 Federal regulators 66 17 6 0 6 0 6 88 6 18
2020 Communications or public affairs 47 29 12 2 3 2 5 82 5 59
2020 Access to information and privacy 36 13 26 0 19 0 6 52 20 16
2020 Security 29 36 18 4 8 0 4 68 13 24
2020 Library services 63 16 17 0 4 0 0 79 4 24
2020 Legal services 58 22 11 4 1 1 2 83 5 1817
2020 Administration and operations 57 24 10 3 3 1 2 84 5 241
2020 Human resources 56 26 10 3 2 1 3 85 5 137
2020 Financial management 58 21 7 5 2 0 6 84 8 112
2020 Procurement 52 30 9 0 0 0 9 90 0 13
2020 Real property 58 0 21 14 0 0 7 62 15 14
2020 Information management 54 29 14 2 0 0 2 84 2 56
2020 Information technology 46 25 16 6 1 2 5 76 7 107
2020 Data sciences 58 27 7 7 0 0 0 86 7 14
2020 Policy 57 27 10 3 2 0 2 86 4 112
2020 Project management 71 8 9 4 8 0 0 79 12 24
2020 Other services to the public 57 30 7 0 0 0 6 92 0 16
2020 None of the above 55 19 11 7 6 0 3 76 13 83
2019 Client contact centre 47 24 11 4 10 0 4 74 15 20
2019 Federal regulators 66 20 0 0 0 0 14 100 0 15
2019 Communications or public affairs 41 29 18 3 2 5 2 75 5 58
2019 Access to information and privacy 23 38 13 4 9 0 12 70 15 20
2019 Security 45 28 7 7 3 0 10 81 12 28
2019 Library services 39 31 18 13 0 0 0 70 13 22
2019 Legal services 53 24 12 4 3 1 3 80 7 1523
2019 Administration and operations 59 19 8 7 2 1 4 82 9 234
2019 Human resources 48 24 10 4 9 2 3 76 14 130
2019 Financial management 57 25 9 3 1 0 4 86 4 107
2019 Procurement 31 50 0 6 6 7 0 87 13 15
2019 Information management 46 23 15 4 7 0 5 73 11 59
2019 Information technology 52 27 12 1 3 3 3 83 4 77
2019 Internal audit 62 30 0 0 8 0 0 92 8 11
2019 Policy 54 20 15 2 1 4 4 81 3 88
2019 Project management 67 20 4 4 0 0 4 91 5 21
2019 Other services to the public 47 46 0 0 0 0 7 100 0 13
2019 None of the above 48 24 9 4 5 2 9 81 10 86

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 27 5 0 6 0 11 87 7 18
2020 Federal regulators 78 6 6 0 0 6 6 94 0 18
2020 Communications or public affairs 83 3 3 0 2 3 5 94 2 59
2020 Access to information and privacy 68 0 0 0 13 7 13 84 16 16
2020 Security 59 11 9 4 0 13 4 84 5 24
2020 Library services 80 8 0 4 0 4 4 95 5 24
2020 Legal services 74 8 4 2 3 6 3 90 5 1823
2020 Administration and operations 77 8 5 2 0 1 5 92 2 241
2020 Human resources 81 9 3 1 3 1 4 94 3 135
2020 Financial management 75 8 3 0 1 5 7 95 1 113
2020 Procurement 67 24 0 0 0 0 9 100 0 13
2020 Real property 94 0 0 0 6 0 0 94 6 14
2020 Information management 82 4 0 4 0 6 4 95 5 55
2020 Information technology 78 7 4 1 2 2 7 93 3 107
2020 Data sciences 80 7 0 13 0 0 0 87 13 14
2020 Policy 77 8 6 0 3 2 4 91 3 110
2020 Project management 84 12 0 0 4 0 0 96 4 24
2020 Other services to the public 69 7 4 0 0 13 6 95 0 16
2020 None of the above 62 8 6 2 10 4 8 80 14 84
2019 Client contact centre 70 6 0 6 10 4 4 83 17 20
2019 Federal regulators 74 13 6 0 0 0 6 93 0 16
2019 Communications or public affairs 76 5 2 3 0 10 3 94 4 57
2019 Access to information and privacy 74 7 4 0 4 4 5 90 5 20
2019 Security 72 10 0 3 0 3 10 96 4 28
2019 Library services 90 5 0 0 4 0 0 96 4 22
2019 Legal services 74 7 5 2 3 5 4 89 6 1522
2019 Administration and operations 72 10 5 3 4 2 5 88 7 233
2019 Human resources 75 7 5 1 1 6 6 92 2 130
2019 Financial management 78 13 2 0 0 3 4 98 0 106
2019 Procurement 59 12 6 0 6 8 8 86 7 15
2019 Information management 74 12 2 0 3 5 4 94 4 59
2019 Information technology 78 5 4 2 4 3 4 89 7 76
2019 Internal audit 74 17 0 0 8 0 0 92 8 11
2019 Policy 77 11 4 0 4 1 2 91 4 87
2019 Project management 75 11 0 0 9 0 5 90 10 20
2019 Other services to the public 86 14 0 0 0 0 0 100 0 13
2019 None of the above 71 3 5 1 6 5 9 86 9 85

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 22 0 5 6 0 11 87 13 18
2020 Federal regulators 66 0 6 6 0 6 17 86 7 18
2020 Communications or public affairs 73 9 5 2 0 2 10 92 2 59
2020 Access to information and privacy 74 0 7 0 6 0 13 85 7 16
2020 Security 76 7 0 0 0 8 9 100 0 24
2020 Library services 67 16 0 8 0 8 0 91 9 24
2020 Legal services 74 9 4 2 1 2 8 92 3 1820
2020 Administration and operations 74 11 5 1 1 1 7 92 2 240
2020 Human resources 73 12 4 1 2 1 7 92 4 137
2020 Financial management 73 12 3 1 1 3 8 95 2 112
2020 Procurement 69 0 7 7 0 0 16 82 9 13
2020 Real property 93 7 0 0 0 0 0 100 0 14
2020 Information management 82 11 2 0 0 2 4 98 0 56
2020 Information technology 73 9 3 1 2 3 9 94 3 106
2020 Data sciences 71 14 14 0 0 0 0 86 0 14
2020 Policy 73 14 1 3 2 2 6 94 5 113
2020 Project management 83 4 0 0 4 0 8 96 4 24
2020 Other services to the public 56 19 6 6 0 6 6 86 7 16
2020 None of the above 66 8 3 5 4 1 12 86 10 86
2019 Client contact centre 70 11 0 0 6 6 8 93 7 20
2019 Federal regulators 76 6 0 0 0 0 18 100 0 16
2019 Communications or public affairs 76 9 2 2 0 7 5 96 2 58
2019 Access to information and privacy 77 4 0 0 0 9 10 100 0 20
2019 Security 68 7 0 3 0 4 18 96 4 28
2019 Library services 65 14 0 0 4 4 12 95 5 22
2019 Legal services 80 5 3 1 1 2 8 95 2 1522
2019 Administration and operations 75 9 2 2 1 1 10 94 3 232
2019 Human resources 77 5 3 2 0 4 10 94 2 128
2019 Financial management 85 7 3 0 0 1 4 97 0 108
2019 Procurement 74 0 0 12 0 0 14 86 14 15
2019 Information management 80 5 0 0 5 2 8 95 5 60
2019 Information technology 73 9 4 1 4 1 8 90 6 76
2019 Internal audit 82 10 0 0 8 0 0 92 8 11
2019 Policy 81 9 2 0 1 0 7 97 1 87
2019 Project management 84 6 0 0 0 0 10 100 0 21
2019 Other services to the public 80 7 7 0 0 0 7 93 0 13
2019 None of the above 71 7 6 0 4 3 10 89 4 85

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 34 27 6 0 5 0 66 6 18
2020 Federal regulators 33 34 28 6 0 0 0 66 6 18
2020 Communications or public affairs 37 39 17 3 2 2 0 77 5 59
2020 Access to information and privacy 36 39 6 0 13 7 0 80 14 16
2020 Security 35 34 18 5 8 0 0 69 13 24
2020 Library services 32 46 14 4 0 4 0 81 4 24
2020 Legal services 18 44 20 10 3 5 0 65 14 1820
2020 Administration and operations 27 47 17 5 3 2 0 75 8 240
2020 Human resources 28 47 17 4 0 4 0 78 4 137
2020 Financial management 24 53 11 4 3 5 0 81 7 112
2020 Procurement 23 77 0 0 0 0 0 100 0 13
2020 Real property 37 27 28 8 0 0 0 63 8 14
2020 Information management 31 40 13 2 4 8 2 79 7 56
2020 Information technology 31 43 11 11 0 4 0 76 12 106
2020 Data sciences 14 71 14 0 0 0 0 86 0 14
2020 Policy 19 49 18 8 2 4 0 71 10 113
2020 Project management 42 29 17 0 8 4 0 74 8 24
2020 Other services to the public 12 57 17 14 0 0 0 69 14 16
2020 None of the above 18 33 19 17 6 6 0 55 25 86
2019 Client contact centre 27 40 20 0 10 4 0 69 10 20
2019 Federal regulators 10 52 32 6 0 0 0 62 6 16
2019 Communications or public affairs 16 48 19 13 0 3 0 66 14 58
2019 Access to information and privacy 19 33 23 6 4 13 0 61 12 20
2019 Security 35 37 14 14 0 0 0 72 14 28
2019 Library services 31 47 9 8 0 5 0 82 9 22
2019 Legal services 13 37 25 14 5 5 0 53 20 1531
2019 Administration and operations 25 40 16 10 2 5 0 69 13 233
2019 Human resources 16 46 24 7 3 2 1 64 10 129
2019 Financial management 23 50 13 7 2 5 1 77 9 107
2019 Procurement 13 67 14 0 6 0 0 80 6 15
2019 Information management 26 43 14 6 6 4 0 72 13 59
2019 Information technology 35 45 14 1 5 0 0 79 7 75
2019 Internal audit 45 40 8 0 8 0 0 84 8 11
2019 Policy 21 46 13 13 3 4 0 70 17 87
2019 Project management 20 48 19 13 0 0 0 68 13 21
2019 Other services to the public 38 50 5 7 0 0 0 88 7 13
2019 None of the above 14 34 23 15 8 6 1 51 24 86
2018 Client contact centre 23 22 35 3 9 9 0 49 13 23
2018 Federal regulators 13 43 38 6 0 0 0 56 6 16
2018 Communications or public affairs 17 44 20 16 0 2 0 63 17 49
2018 Access to information and privacy 25 38 0 22 0 15 0 74 26 13
2018 Security 31 45 19 0 0 4 0 80 0 26
2018 Library services 9 56 20 10 0 5 0 68 11 20
2018 Legal services 13 32 27 16 7 5 0 48 24 1618
2018 Administration and operations 24 36 20 10 5 4 1 63 16 200
2018 Human resources 23 34 23 8 7 5 0 59 16 113
2018 Financial management 21 39 24 9 3 4 0 62 13 112
2018 Information management 23 42 23 3 4 5 0 69 7 60
2018 Information technology 24 40 19 6 4 7 0 69 10 70
2018 Evaluation 17 29 38 0 8 8 0 50 9 11
2018 Data sciences 15 47 23 8 0 8 0 67 8 13
2018 Policy 21 40 21 6 9 3 0 64 15 67
2018 Project management 35 39 11 10 0 0 5 78 11 20
2018 None of the above 13 36 25 11 16 0 0 49 27 76
2017 Client contact centre 24 37 24 10 0 5 0 65 10 21
2017 Federal regulators 5 31 29 24 5 6 0 38 31 17
2017 Communications or public affairs 23 40 25 5 5 2 0 64 10 57
2017 Access to information and privacy 36 35 8 12 4 5 0 74 17 23
2017 Security 22 38 22 14 4 0 0 60 18 22
2017 Science and technology 40 30 10 10 10 0 0 70 20 10
2017 Library services 21 48 12 15 4 0 0 70 19 25
2017 Legal services 12 33 24 16 9 6 0 49 26 1859
2017 Administration and operations 24 33 24 9 4 6 1 61 14 281
2017 Human resources 18 40 17 12 2 10 1 65 16 115
2017 Financial management 29 35 18 5 6 5 1 69 12 116
2017 Procurement 12 30 29 18 6 6 0 44 26 17
2017 Real property 39 28 0 11 11 11 0 76 24 10
2017 Information management 34 35 15 6 5 3 1 72 12 77
2017 Information technology 25 38 22 9 3 3 0 65 12 108
2017 Evaluation 29 10 20 10 20 11 0 43 34 10
2017 Data sciences 28 29 24 5 10 5 0 59 15 20
2017 Policy 23 48 18 10 0 1 0 72 11 99
2017 Project management 32 43 13 8 4 0 0 75 13 23
2017 Other services to the public 19 22 29 7 16 7 0 44 25 13
2017 None of the above 15 32 25 9 10 7 1 52 21 160

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 33 11 5 6 0 0 78 11 18
2020 Federal regulators 49 39 11 0 0 0 0 89 0 18
2020 Communications or public affairs 42 39 17 0 2 0 0 81 2 59
2020 Access to information and privacy 31 43 6 7 13 0 0 74 19 16
2020 Security 33 41 8 9 4 5 0 77 14 24
2020 Library services 36 47 8 4 0 4 0 87 4 24
2020 Legal services 26 43 15 10 4 2 0 70 14 1811
2020 Administration and operations 44 38 11 3 2 1 1 83 5 239
2020 Human resources 44 41 10 4 1 1 0 86 5 136
2020 Financial management 48 42 6 3 1 0 0 90 3 113
2020 Procurement 39 36 16 10 0 0 0 74 10 12
2020 Real property 37 42 7 7 0 7 0 85 8 14
2020 Information management 42 38 14 4 2 0 0 81 6 56
2020 Information technology 51 34 7 6 0 2 0 87 6 107
2020 Data sciences 36 49 7 7 0 0 0 86 7 14
2020 Policy 26 43 16 13 1 2 0 70 14 110
2020 Project management 45 38 0 4 8 4 0 87 13 24
2020 Other services to the public 39 37 6 18 0 0 0 76 18 16
2020 None of the above 24 39 19 11 5 2 0 65 16 86
2019 Client contact centre 37 43 10 0 10 0 0 80 10 20
2019 Federal regulators 23 45 20 6 0 6 0 72 7 16
2019 Communications or public affairs 25 53 10 10 0 2 0 80 10 58
2019 Access to information and privacy 49 27 20 4 0 0 0 76 4 20
2019 Security 39 40 14 3 0 4 0 82 4 28
2019 Library services 39 30 14 13 4 0 0 69 17 22
2019 Legal services 21 43 18 11 5 3 0 66 16 1521
2019 Administration and operations 41 35 14 7 3 1 0 76 10 233
2019 Human resources 37 37 11 10 4 1 0 74 14 129
2019 Financial management 34 52 10 2 0 3 0 88 2 108
2019 Procurement 32 48 14 0 6 0 0 80 6 15
2019 Information management 31 46 12 2 5 4 0 80 7 60
2019 Information technology 50 32 14 1 2 0 0 82 4 77
2019 Internal audit 52 40 0 0 8 0 0 92 8 11
2019 Policy 34 41 12 9 3 1 0 76 12 87
2019 Project management 22 40 34 0 4 0 0 61 4 21
2019 Other services to the public 65 28 7 0 0 0 0 93 0 13
2019 None of the above 27 31 17 15 6 3 1 60 23 84
2018 Client contact centre 39 44 4 4 5 4 0 86 9 23
2018 Federal regulators 31 44 12 6 0 6 0 80 7 16
2018 Communications or public affairs 29 47 12 8 0 4 0 79 8 49
2018 Access to information and privacy 48 29 15 8 0 0 0 77 8 13
2018 Security 44 37 12 8 0 0 0 80 8 26
2018 Library services 14 66 5 10 0 5 0 84 11 20
2018 Legal services 30 41 15 7 4 2 0 73 12 1614
2018 Administration and operations 43 39 13 1 1 3 0 85 3 200
2018 Human resources 37 46 6 8 3 1 0 83 11 113
2018 Financial management 46 38 11 3 1 2 0 85 4 113
2018 Information management 44 42 7 2 4 1 0 87 6 58
2018 Information technology 42 42 13 0 1 1 0 85 2 70
2018 Evaluation 67 17 16 0 0 0 0 84 0 11
2018 Data sciences 8 63 14 15 0 0 0 71 15 13
2018 Policy 43 34 9 10 3 2 0 78 13 69
2018 Project management 56 38 0 0 5 0 0 95 5 20
2018 None of the above 35 32 17 8 7 1 0 68 15 76
2017 Client contact centre 43 28 20 4 5 0 0 71 9 21
2017 Federal regulators 20 58 11 10 0 0 0 79 10 19
2017 Communications or public affairs 36 47 9 5 0 3 0 86 5 57
2017 Access to information and privacy 49 46 0 0 0 5 0 100 0 23
2017 Security 31 55 14 0 0 0 0 86 0 22
2017 Science and technology 60 20 10 0 10 0 0 80 10 10
2017 Library services 21 54 17 4 4 0 0 75 8 25
2017 Legal services 28 41 15 9 5 3 0 71 14 1853
2017 Administration and operations 42 41 12 3 1 1 0 84 4 279
2017 Human resources 35 43 10 5 2 4 0 82 7 115
2017 Financial management 44 41 9 2 2 1 0 87 4 117
2017 Procurement 18 35 35 7 0 6 0 56 7 17
2017 Real property 47 22 11 20 0 0 0 69 20 10
2017 Information management 51 35 9 0 5 0 0 86 5 78
2017 Information technology 45 37 16 2 0 0 0 82 2 108
2017 Evaluation 19 10 10 21 30 10 0 32 57 10
2017 Data sciences 42 29 5 14 5 0 5 75 20 20
2017 Policy 33 41 13 9 0 4 0 77 10 99
2017 Project management 43 49 4 4 0 0 0 92 4 23
2017 Other services to the public 55 7 23 0 8 7 0 67 9 13
2017 None of the above 33 37 15 7 3 4 1 74 10 160
2014 Client contact centre 32 44 14 3 0 7 0 82 3 29
2014 Federal regulators 21 45 17 6 0 11 0 75 6 18
2014 Communications or public affairs 60 31 6 2 2 0 0 91 3 63
2014 Access to information and privacy 38 51 5 5 0 0 0 89 5 18
2014 Security 33 43 15 9 0 0 0 76 9 19
2014 Library services 25 41 22 0 4 4 4 72 4 24
2014 Legal services 33 38 15 8 4 3 0 73 12 1878
2014 Administration and operations 45 38 9 4 3 3 0 84 6 287
2014 Human resources 50 29 12 6 1 2 0 81 7 135
2014 Financial management 40 42 10 5 1 3 0 83 6 116
2014 Procurement 28 49 5 5 0 5 7 88 6 18
2014 Information management 35 39 16 3 3 5 0 78 5 78
2014 Information technology 33 42 16 5 1 3 0 77 7 78
2014 Internal audit 53 38 9 0 0 0 0 91 0 13
2014 Other services to the public 45 33 4 14 4 0 0 77 18 24
2014 None of the above 40 38 13 3 3 3 0 81 6 198

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 38 16 0 0 0 0 84 0 18
2020 Federal regulators 28 44 17 6 0 6 0 76 6 18
2020 Communications or public affairs 37 37 15 3 3 3 0 77 7 59
2020 Access to information and privacy 42 32 6 6 6 7 0 80 14 16
2020 Security 45 39 7 0 4 4 0 88 4 24
2020 Library services 47 31 17 0 4 0 0 79 4 23
2020 Legal services 33 39 15 6 3 5 0 76 9 1820
2020 Administration and operations 45 35 12 2 1 4 1 84 3 239
2020 Human resources 51 35 8 2 1 3 0 89 3 136
2020 Financial management 55 30 6 7 0 2 1 87 7 113
2020 Procurement 43 33 15 0 0 9 0 84 0 13
2020 Real property 44 21 28 0 0 7 0 70 0 14
2020 Information management 51 33 7 3 2 2 2 88 6 56
2020 Information technology 49 33 9 2 0 6 1 88 2 107
2020 Data sciences 36 35 14 0 7 7 0 77 8 14
2020 Policy 37 38 10 12 2 1 0 76 14 113
2020 Project management 66 17 4 4 4 4 0 87 9 24
2020 Other services to the public 41 28 18 13 0 0 0 69 13 16
2020 None of the above 35 32 13 7 5 7 1 73 13 85
2019 Client contact centre 52 35 8 0 6 0 0 86 6 20
2019 Federal regulators 29 58 6 0 0 6 0 93 0 16
2019 Communications or public affairs 29 45 10 8 2 7 0 79 10 58
2019 Access to information and privacy 44 39 9 0 0 7 0 90 0 19
2019 Security 49 31 16 0 3 0 0 80 3 28
2019 Library services 49 17 24 0 5 5 0 70 5 21
2019 Legal services 32 39 15 6 3 5 0 75 9 1517
2019 Administration and operations 45 34 12 5 2 2 0 80 7 232
2019 Human resources 44 33 13 2 2 6 0 82 4 129
2019 Financial management 38 53 6 0 0 3 0 94 0 108
2019 Procurement 20 53 20 0 6 0 0 73 6 15
2019 Information management 38 44 8 4 3 2 0 84 7 60
2019 Information technology 61 26 5 0 4 5 0 91 4 76
2019 Internal audit 42 49 0 0 8 0 0 92 8 11
2019 Policy 52 28 12 8 1 0 0 79 9 87
2019 Project management 29 32 20 9 4 6 0 65 14 21
2019 Other services to the public 72 20 7 0 0 0 0 93 0 13
2019 None of the above 32 37 6 8 6 6 4 77 16 84
2018 Client contact centre 49 37 5 5 5 0 0 86 10 22
2018 Federal regulators 31 44 12 6 0 6 0 80 7 16
2018 Communications or public affairs 42 28 18 8 2 2 0 71 10 49
2018 Access to information and privacy 48 37 15 0 0 0 0 85 0 13
2018 Security 57 27 8 0 0 8 0 91 0 25
2018 Library services 26 49 5 5 5 9 0 84 11 20
2018 Legal services 35 38 15 4 4 4 0 76 8 1612
2018 Administration and operations 46 33 12 3 2 4 0 82 5 200
2018 Human resources 45 40 5 6 2 2 0 87 8 114
2018 Financial management 45 35 14 2 2 2 0 82 4 113
2018 Information management 44 39 5 3 4 4 0 88 7 59
2018 Information technology 47 36 12 1 1 3 0 85 3 70
2018 Evaluation 76 8 8 7 0 0 0 84 7 11
2018 Data sciences 23 47 23 8 0 0 0 69 8 13
2018 Policy 49 31 10 4 1 5 0 84 6 69
2018 Project management 45 35 11 0 5 5 0 83 5 20
2018 None of the above 36 32 20 1 8 3 0 70 10 76
2017 Client contact centre 43 33 15 4 0 5 0 80 5 21
2017 Federal regulators 20 59 16 6 0 0 0 79 6 19
2017 Communications or public affairs 36 42 7 7 2 6 0 84 9 57
2017 Access to information and privacy 34 44 3 0 4 14 0 91 5 23
2017 Security 35 38 26 0 0 0 0 74 0 22
2017 Science and technology 40 20 40 0 0 0 0 60 0 10
2017 Library services 23 52 10 8 4 0 4 78 12 25
2017 Legal services 31 38 15 6 4 5 0 73 11 1857
2017 Administration and operations 44 32 15 2 3 3 0 79 5 281
2017 Human resources 36 43 14 3 1 3 0 82 4 115
2017 Financial management 48 32 11 2 2 4 1 84 4 117
2017 Procurement 12 42 34 0 0 12 0 61 0 17
2017 Real property 58 31 0 0 11 0 0 89 11 10
2017 Information management 50 29 16 1 3 0 1 80 4 77
2017 Information technology 47 30 17 2 0 4 0 81 2 108
2017 Evaluation 39 30 0 0 0 21 10 100 0 10
2017 Data sciences 48 33 10 0 0 5 5 89 0 20
2017 Policy 41 35 12 6 0 6 0 81 6 99
2017 Project management 40 39 8 9 4 0 0 79 13 23
2017 Other services to the public 37 15 31 0 0 16 0 63 0 12
2017 None of the above 34 38 15 6 3 4 0 75 10 161
2014 Client contact centre 26 46 14 7 0 6 0 77 7 29
2014 Federal regulators 27 45 0 6 0 22 0 93 7 18
2014 Communications or public affairs 57 33 8 0 2 0 0 90 2 63
2014 Access to information and privacy 56 29 5 0 0 10 0 94 0 18
2014 Security 33 42 5 10 0 11 0 84 11 19
2014 Library services 34 41 10 4 0 12 0 85 4 24
2014 Legal services 34 37 15 5 3 5 0 75 8 1877
2014 Administration and operations 43 38 11 2 2 4 0 84 4 287
2014 Human resources 51 32 12 2 2 1 0 84 4 134
2014 Financial management 42 38 11 2 0 7 0 86 2 116
2014 Procurement 30 49 5 5 0 5 5 88 6 18
2014 Information management 34 37 16 6 3 5 0 74 9 78
2014 Information technology 37 33 18 1 1 8 1 77 3 78
2014 Internal audit 38 47 8 8 0 0 0 85 8 13
2014 Other services to the public 40 29 9 13 8 0 0 69 22 24
2014 None of the above 43 38 9 3 2 6 1 86 4 198

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 33 11 0 0 6 0 89 0 18
2020 Federal regulators 39 38 11 0 0 11 0 87 0 18
2020 Communications or public affairs 40 34 15 3 0 7 0 80 4 59
2020 Access to information and privacy 36 25 13 6 6 13 0 70 15 16
2020 Security 42 34 20 0 0 0 4 79 0 24
2020 Library services 37 37 22 4 0 0 0 74 4 24
2020 Legal services 32 38 15 6 2 6 0 75 9 1820
2020 Administration and operations 44 34 13 3 1 5 1 83 4 238
2020 Human resources 47 33 11 3 1 4 0 84 4 135
2020 Financial management 49 35 8 3 1 3 0 87 4 113
2020 Procurement 52 33 7 7 0 0 0 85 7 13
2020 Real property 37 35 21 0 0 7 0 77 0 14
2020 Information management 47 28 21 0 0 2 2 78 0 56
2020 Information technology 50 29 9 1 0 10 0 89 1 107
2020 Data sciences 43 28 14 0 7 7 0 77 8 14
2020 Policy 40 33 13 7 2 6 0 77 10 113
2020 Project management 58 30 4 0 0 8 0 95 0 24
2020 Other services to the public 41 21 37 0 0 0 0 63 0 16
2020 None of the above 32 37 15 4 5 5 3 74 9 86

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 27 11 5 6 0 6 77 12 18
2020 Federal regulators 62 16 11 0 6 0 6 82 6 18
2020 Communications or public affairs 36 36 14 5 0 7 2 79 6 59
2020 Access to information and privacy 49 13 13 0 13 13 0 70 15 16
2020 Security 38 41 17 0 0 0 4 82 0 24
2020 Library services 53 26 4 4 4 8 0 86 9 24
2020 Legal services 37 32 11 8 5 5 2 74 14 1819
2020 Administration and operations 51 25 10 6 2 3 2 80 9 238
2020 Human resources 50 32 12 2 1 4 0 85 3 136
2020 Financial management 47 33 11 3 2 2 2 83 5 112
2020 Procurement 22 37 40 0 0 0 0 60 0 13
2020 Real property 37 42 0 14 0 7 0 85 15 14
2020 Information management 40 38 3 2 4 9 3 89 7 55
2020 Information technology 47 25 17 4 0 4 3 78 4 107
2020 Data sciences 36 49 7 7 0 0 0 86 7 14
2020 Policy 38 33 9 12 2 3 4 76 14 112
2020 Project management 51 33 4 4 4 4 0 87 8 24
2020 Other services to the public 26 37 18 0 0 13 6 78 0 16
2020 None of the above 34 25 15 4 8 10 4 69 14 85

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 30 6 0 0 0 0 94 0 17
2020 Federal regulators 65 24 6 6 0 0 0 88 6 17
2020 Communications or public affairs 58 32 7 2 2 0 0 90 3 59
2020 Access to information and privacy 46 34 7 0 13 0 0 80 13 15
2020 Security 45 46 4 0 4 0 0 91 4 24
2020 Library services 57 34 4 4 0 0 0 92 4 24
2020 Legal services 48 35 9 6 2 0 0 83 8 1816
2020 Administration and operations 59 33 5 1 2 0 0 93 3 239
2020 Human resources 61 31 4 1 2 0 0 92 3 137
2020 Financial management 67 25 6 2 1 0 0 92 3 113
2020 Procurement 52 48 0 0 0 0 0 100 0 13
2020 Real property 51 34 7 8 0 0 0 85 8 14
2020 Information management 63 24 8 0 6 0 0 86 6 55
2020 Information technology 62 25 10 1 2 0 0 87 3 107
2020 Data sciences 65 35 0 0 0 0 0 100 0 14
2020 Policy 59 31 4 4 1 1 0 92 5 113
2020 Project management 75 13 0 4 8 0 0 88 12 24
2020 Other services to the public 57 31 4 7 0 0 0 88 7 16
2020 None of the above 41 34 18 4 3 0 0 75 7 84
2019 Client contact centre 58 29 4 0 10 0 0 86 10 20
2019 Federal regulators 31 63 6 0 0 0 0 94 0 16
2019 Communications or public affairs 48 36 7 8 0 2 0 85 8 58
2019 Access to information and privacy 54 42 0 4 0 0 0 96 4 20
2019 Security 47 42 7 0 4 0 0 89 4 26
2019 Library services 57 35 4 4 0 0 0 91 4 22
2019 Legal services 38 39 11 8 4 0 0 77 12 1528
2019 Administration and operations 55 31 7 3 3 1 0 87 6 234
2019 Human resources 55 33 6 4 2 0 0 88 6 130
2019 Financial management 53 43 4 0 0 0 0 96 0 108
2019 Procurement 50 32 6 0 12 0 0 82 12 15
2019 Information management 47 33 13 3 4 0 0 80 7 60
2019 Information technology 61 28 7 1 3 0 0 89 4 75
2019 Internal audit 52 40 0 0 8 0 0 92 8 11
2019 Policy 51 34 11 2 2 0 0 85 4 88
2019 Project management 43 42 14 0 0 0 0 86 0 21
2019 Other services to the public 72 28 0 0 0 0 0 100 0 13
2019 None of the above 41 33 12 5 7 1 1 76 12 86
2018 Client contact centre 43 40 4 8 5 0 0 83 12 23
2018 Federal regulators 31 50 13 6 0 0 0 81 6 16
2018 Communications or public affairs 47 35 8 8 2 0 0 82 10 49
2018 Access to information and privacy 62 22 15 0 0 0 0 85 0 13
2018 Security 62 30 8 0 0 0 0 92 0 26
2018 Library services 36 50 9 5 0 0 0 86 5 20
2018 Legal services 38 38 13 8 4 0 0 76 12 1615
2018 Administration and operations 52 35 7 3 2 0 0 87 5 199
2018 Human resources 45 42 6 3 3 0 0 87 6 113
2018 Financial management 52 37 5 3 2 1 0 89 5 113
2018 Information management 58 32 3 4 4 0 0 90 7 58
2018 Information technology 47 36 12 1 1 1 0 85 3 70
2018 Evaluation 59 16 0 17 0 0 8 82 18 11
2018 Data sciences 31 32 22 8 8 0 0 63 15 13
2018 Policy 53 33 7 5 3 0 0 86 7 69
2018 Project management 76 15 10 0 0 0 0 90 0 20
2018 None of the above 33 28 17 13 9 0 0 61 22 76
2017 Client contact centre 43 28 20 0 9 0 0 71 9 21
2017 Federal regulators 25 59 6 10 0 0 0 84 10 19
2017 Communications or public affairs 51 40 7 0 2 0 0 91 2 57
2017 Access to information and privacy 67 25 3 0 0 5 0 96 0 23
2017 Security 50 37 9 0 4 0 0 86 4 22
2017 Science and technology 60 20 10 0 10 0 0 80 10 10
2017 Library services 33 52 4 4 8 0 0 85 12 25
2017 Legal services 36 39 11 8 5 0 0 75 13 1856
2017 Administration and operations 47 39 9 4 1 0 0 87 5 280
2017 Human resources 47 43 5 3 2 0 0 90 5 114
2017 Financial management 44 42 6 6 2 0 0 86 8 117
2017 Procurement 24 42 18 5 6 6 0 70 12 17
2017 Real property 50 28 22 0 0 0 0 78 0 10
2017 Information management 59 27 9 1 4 0 0 86 5 78
2017 Information technology 54 31 12 3 0 0 0 85 3 108
2017 Evaluation 39 11 0 20 30 0 0 49 51 10
2017 Data sciences 33 33 24 5 5 0 0 66 10 20
2017 Policy 45 39 8 2 5 0 0 85 7 99
2017 Project management 66 21 8 0 5 0 0 87 5 23
2017 Other services to the public 55 8 14 0 23 0 0 63 23 13
2017 None of the above 42 38 8 6 5 1 0 81 11 161
2014 Client contact centre 39 44 9 4 4 0 0 83 8 29
2014 Federal regulators 21 62 6 11 0 0 0 83 11 18
2014 Communications or public affairs 55 32 3 10 0 0 0 87 10 63
2014 Access to information and privacy 28 57 15 0 0 0 0 85 0 18
2014 Security 27 57 10 0 6 0 0 84 6 19
2014 Library services 33 32 24 7 4 0 0 65 12 24
2014 Legal services 36 39 11 9 5 0 0 75 13 1875
2014 Administration and operations 48 36 9 3 3 0 0 85 7 287
2014 Human resources 55 27 11 4 4 0 0 81 8 135
2014 Financial management 43 41 8 5 2 1 0 86 7 116
2014 Procurement 40 44 11 5 0 0 0 84 5 18
2014 Information management 36 39 19 3 3 1 0 76 6 78
2014 Information technology 37 41 11 5 5 1 0 79 11 78
2014 Internal audit 61 31 9 0 0 0 0 91 0 13
2014 Other services to the public 36 38 8 8 9 0 0 74 18 24
2014 None of the above 46 36 8 7 4 0 0 82 10 198

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 34 5 5 6 0 0 83 11 18
2020 Federal regulators 55 22 11 0 11 0 0 78 11 18
2020 Communications or public affairs 45 34 12 3 5 0 0 79 9 59
2020 Access to information and privacy 42 32 6 6 13 0 0 75 19 16
2020 Security 43 34 9 10 4 0 0 76 15 23
2020 Library services 49 33 14 4 0 0 0 82 4 24
2020 Legal services 39 35 14 8 4 0 0 74 11 1816
2020 Administration and operations 51 32 13 1 3 0 0 83 4 237
2020 Human resources 51 28 12 7 2 0 0 79 9 137
2020 Financial management 49 33 11 4 3 0 0 82 7 114
2020 Procurement 37 54 9 0 0 0 0 91 0 13
2020 Real property 51 20 22 7 0 0 0 70 7 14
2020 Information management 56 27 11 2 4 0 0 82 6 55
2020 Information technology 52 27 16 4 1 0 0 79 5 105
2020 Data sciences 51 36 6 7 0 0 0 87 7 14
2020 Policy 49 29 13 6 3 0 0 78 9 113
2020 Project management 75 9 8 0 8 0 0 84 8 24
2020 Other services to the public 28 41 17 7 6 0 0 69 14 16
2020 None of the above 30 41 20 5 4 0 0 70 9 83
2019 Client contact centre 54 17 16 0 14 0 0 71 14 20
2019 Federal regulators 37 56 6 0 0 0 0 94 0 16
2019 Communications or public affairs 37 33 16 8 3 2 0 71 12 58
2019 Access to information and privacy 38 44 4 9 4 0 0 82 13 20
2019 Security 41 32 24 0 3 0 0 73 3 28
2019 Library services 39 27 14 12 4 4 0 69 17 22
2019 Legal services 31 34 18 11 6 0 0 65 17 1527
2019 Administration and operations 48 28 11 6 6 0 0 77 12 234
2019 Human resources 36 42 13 5 4 0 0 78 9 129
2019 Financial management 44 41 10 4 1 0 0 85 4 107
2019 Procurement 23 38 18 14 6 0 0 61 20 15
2019 Information management 47 23 13 13 4 0 0 70 17 60
2019 Information technology 57 24 14 1 4 0 0 81 5 76
2019 Internal audit 62 30 0 0 8 0 0 92 8 11
2019 Policy 43 33 16 5 2 1 0 76 8 88
2019 Project management 27 43 30 0 0 0 0 70 0 21
2019 Other services to the public 63 23 0 14 0 0 0 86 14 13
2019 None of the above 36 30 13 8 10 3 1 69 18 86
2018 Client contact centre 25 36 22 8 9 0 0 61 17 23
2018 Federal regulators 19 42 25 13 0 0 0 62 13 16
2018 Communications or public affairs 31 17 27 15 10 0 0 48 25 48
2018 Access to information and privacy 48 22 7 7 7 8 0 76 16 13
2018 Security 58 26 8 4 0 4 0 88 4 26
2018 Library services 36 14 35 9 5 0 0 51 15 20
2018 Legal services 28 34 19 11 7 0 0 62 18 1616
2018 Administration and operations 45 34 13 4 3 0 0 79 7 199
2018 Human resources 32 38 15 7 6 1 0 70 14 114
2018 Financial management 35 33 20 3 5 3 0 70 9 112
2018 Information management 43 36 13 4 4 0 0 79 7 58
2018 Information technology 41 35 22 1 1 0 0 75 3 70
2018 Evaluation 42 25 8 16 8 0 0 67 24 11
2018 Data sciences 31 25 22 8 15 0 0 55 23 13
2018 Policy 43 31 9 11 5 1 0 75 16 69
2018 Project management 51 35 15 0 0 0 0 85 0 20
2018 None of the above 27 24 19 13 16 0 1 52 29 76
2017 Client contact centre 43 18 29 4 5 0 0 62 9 21
2017 Federal regulators 10 59 15 11 5 0 0 69 16 19
2017 Communications or public affairs 41 22 26 10 2 0 0 62 12 57
2017 Access to information and privacy 58 33 4 0 0 5 0 96 0 23
2017 Security 23 41 13 14 9 0 0 64 23 22
2017 Science and technology 40 30 10 10 10 0 0 70 20 10
2017 Library services 23 35 23 16 4 0 0 58 19 25
2017 Legal services 27 34 18 12 8 1 0 62 20 1856
2017 Administration and operations 42 33 15 6 3 0 0 75 10 281
2017 Human resources 32 40 13 10 3 2 0 73 13 115
2017 Financial management 34 36 18 6 6 0 0 70 12 117
2017 Procurement 12 24 36 6 17 6 0 38 24 17
2017 Real property 39 28 11 11 11 0 0 67 22 10
2017 Information management 48 25 19 3 5 0 0 73 8 77
2017 Information technology 41 28 25 5 2 0 0 69 6 108
2017 Evaluation 29 21 10 10 30 0 0 49 40 10
2017 Data sciences 28 34 19 10 10 0 0 61 19 20
2017 Policy 40 39 8 11 2 1 0 80 13 99
2017 Project management 50 27 9 9 5 0 0 77 14 22
2017 Other services to the public 33 14 15 7 23 0 8 51 33 13
2017 None of the above 33 34 15 8 8 2 1 68 16 161
2014 Client contact centre 15 58 20 3 4 0 0 73 7 29
2014 Federal regulators 17 38 17 11 17 0 0 55 28 18
2014 Communications or public affairs 38 35 18 6 0 3 0 75 7 63
2014 Access to information and privacy 34 27 29 5 5 0 0 61 10 18
2014 Security 12 36 32 10 11 0 0 48 20 19
2014 Library services 24 20 26 11 14 4 0 46 27 24
2014 Legal services 20 37 19 16 9 1 0 57 25 1879
2014 Administration and operations 29 39 18 7 5 1 0 69 13 287
2014 Human resources 29 33 20 12 4 1 0 63 16 135
2014 Financial management 24 31 17 17 9 2 0 56 27 116
2014 Procurement 13 49 16 17 5 0 0 62 22 18
2014 Information management 19 42 26 6 5 2 0 62 12 78
2014 Information technology 28 33 19 8 12 0 0 61 20 77
2014 Internal audit 45 30 8 8 9 0 0 76 17 13
2014 Other services to the public 25 37 8 21 8 0 0 62 30 24
2014 None of the above 29 37 14 10 7 3 0 69 17 198

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 36 12 6 0 0 0 82 6 17
2020 Federal regulators 61 22 6 0 11 0 0 83 11 18
2020 Communications or public affairs 45 39 10 0 5 0 0 85 5 59
2020 Access to information and privacy 42 32 6 6 13 0 0 75 19 16
2020 Security 45 32 14 5 4 0 0 77 9 24
2020 Library services 57 21 18 4 0 0 0 78 4 24
2020 Legal services 37 37 13 9 4 0 0 75 13 1812
2020 Administration and operations 51 35 10 3 1 0 0 86 4 236
2020 Human resources 50 32 13 4 1 0 0 82 5 134
2020 Financial management 52 33 8 5 2 0 0 85 7 113
2020 Procurement 37 44 18 0 0 0 0 82 0 13
2020 Real property 51 27 14 8 0 0 0 78 8 14
2020 Information management 54 30 6 6 4 0 0 84 10 55
2020 Information technology 51 33 11 5 1 0 0 84 6 106
2020 Data sciences 51 42 7 0 0 0 0 93 0 14
2020 Policy 44 39 7 8 2 0 0 83 10 112
2020 Project management 80 4 4 0 12 0 0 84 12 24
2020 Other services to the public 40 29 17 14 0 0 0 69 14 16
2020 None of the above 29 40 21 5 5 0 0 69 10 82
2019 Client contact centre 54 13 20 8 6 0 0 66 14 20
2019 Federal regulators 26 60 7 7 0 0 0 86 7 15
2019 Communications or public affairs 35 40 15 7 2 2 0 76 9 57
2019 Access to information and privacy 45 37 5 9 5 0 0 81 14 19
2019 Security 41 34 14 7 3 0 0 76 11 28
2019 Library services 39 26 14 16 4 0 0 65 21 22
2019 Legal services 29 37 16 12 6 0 0 66 18 1517
2019 Administration and operations 46 32 11 7 4 0 0 78 11 232
2019 Human resources 39 39 13 5 4 0 0 78 9 129
2019 Financial management 43 44 11 1 1 0 0 87 2 107
2019 Procurement 30 29 13 15 13 0 0 59 28 14
2019 Information management 49 28 11 10 2 0 0 77 12 58
2019 Information technology 54 26 15 1 4 0 0 80 5 76
2019 Internal audit 62 30 0 0 8 0 0 92 8 11
2019 Policy 43 35 13 5 2 1 0 79 8 88
2019 Project management 23 43 30 0 4 0 0 66 4 21
2019 Other services to the public 63 30 0 7 0 0 0 93 7 13
2019 None of the above 36 28 11 12 9 3 1 67 22 86
2018 Client contact centre 31 33 24 8 5 0 0 64 13 22
2018 Federal regulators 31 19 24 19 6 0 0 50 26 16
2018 Communications or public affairs 33 29 14 18 6 0 0 61 24 49
2018 Access to information and privacy 48 30 15 7 0 0 0 78 7 13
2018 Security 61 27 8 4 0 0 0 88 4 26
2018 Library services 31 39 16 9 5 0 0 70 15 20
2018 Legal services 26 37 17 13 7 0 0 63 20 1608
2018 Administration and operations 42 37 12 7 2 0 0 79 8 199
2018 Human resources 32 40 15 7 5 0 0 73 12 114
2018 Financial management 38 32 19 4 4 2 0 72 8 113
2018 Information management 48 36 9 3 4 0 0 84 7 59
2018 Information technology 39 36 17 6 1 0 0 75 8 70
2018 Evaluation 42 25 16 8 8 0 0 67 17 11
2018 Data sciences 23 48 14 0 15 0 0 71 15 13
2018 Policy 42 38 7 12 0 2 0 81 12 68
2018 Project management 58 31 5 5 0 0 0 89 5 19
2018 None of the above 25 29 19 15 12 0 0 55 26 75
2017 Client contact centre 38 33 20 4 5 0 0 71 9 21
2017 Federal regulators 15 64 6 16 0 0 0 79 16 19
2017 Communications or public affairs 37 37 19 5 2 0 0 74 7 57
2017 Access to information and privacy 54 33 8 0 0 5 0 92 0 23
2017 Security 27 36 19 9 9 0 0 63 18 22
2017 Science and technology 30 30 10 20 10 0 0 60 30 10
2017 Library services 27 38 19 11 4 0 0 66 15 25
2017 Legal services 26 37 15 14 7 0 0 63 22 1857
2017 Administration and operations 42 33 17 5 3 0 0 75 8 280
2017 Human resources 31 49 8 10 3 0 0 79 13 115
2017 Financial management 31 44 13 7 5 0 0 75 12 117
2017 Procurement 6 30 30 18 11 6 0 38 30 17
2017 Real property 39 28 11 11 11 0 0 67 22 10
2017 Information management 42 31 16 7 4 0 0 72 11 78
2017 Information technology 43 31 18 7 1 0 0 74 8 108
2017 Evaluation 29 21 10 10 30 0 0 49 40 10
2017 Data sciences 33 34 19 10 5 0 0 66 14 20
2017 Policy 45 38 6 10 2 0 0 83 12 98
2017 Project management 61 21 8 0 9 0 0 82 9 23
2017 Other services to the public 56 7 14 0 23 0 0 63 23 13
2017 None of the above 32 35 16 12 5 0 0 67 17 161
2014 Client contact centre 12 64 16 0 8 0 0 76 8 29
2014 Federal regulators 11 55 6 17 11 0 0 66 28 18
2014 Communications or public affairs 39 35 19 5 2 0 0 74 7 63
2014 Access to information and privacy 34 27 29 0 10 0 0 61 10 18
2014 Security 18 36 25 10 11 0 0 54 20 19
2014 Library services 24 24 18 16 14 4 0 50 32 24
2014 Legal services 19 37 19 15 9 0 0 57 25 1879
2014 Administration and operations 29 42 15 9 5 0 0 71 14 287
2014 Human resources 33 28 21 14 4 0 0 61 18 135
2014 Financial management 22 36 19 13 8 2 0 59 21 116
2014 Procurement 13 54 11 11 11 0 0 67 22 18
2014 Information management 20 43 19 14 3 1 0 64 16 78
2014 Information technology 27 35 17 10 10 0 0 62 21 77
2014 Internal audit 45 23 24 8 0 0 0 68 8 13
2014 Other services to the public 20 46 13 12 8 0 0 66 20 24
2014 None of the above 30 41 13 9 5 2 0 72 15 198

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 27 11 0 11 0 0 78 11 18
2020 Federal regulators 66 11 6 6 6 6 0 82 12 18
2020 Communications or public affairs 36 27 23 5 3 3 2 67 9 59
2020 Access to information and privacy 43 13 13 0 25 6 0 59 27 16
2020 Security 38 16 16 18 13 0 0 54 31 24
2020 Library services 45 26 8 8 0 12 0 81 9 24
2020 Legal services 37 26 17 11 5 4 1 66 17 1820
2020 Administration and operations 41 29 17 5 6 3 0 71 11 239
2020 Human resources 48 26 12 12 2 1 0 74 14 137
2020 Financial management 48 25 15 5 4 3 0 75 10 114
2020 Procurement 45 24 31 0 0 0 0 69 0 13
2020 Real property 44 14 13 22 0 7 0 62 24 14
2020 Information management 43 32 10 4 6 2 2 78 11 55
2020 Information technology 50 21 14 6 5 4 0 74 11 107
2020 Data sciences 42 7 29 7 7 7 0 53 16 14
2020 Policy 45 26 13 8 3 4 1 75 11 113
2020 Project management 67 13 4 0 12 4 0 83 12 24
2020 Other services to the public 28 39 21 4 0 7 0 72 5 15
2020 None of the above 28 28 27 8 5 3 1 58 14 85
2019 Client contact centre 48 15 8 14 10 0 6 66 25 20
2019 Federal regulators 31 37 20 13 0 0 0 68 13 16
2019 Communications or public affairs 30 20 19 10 7 14 0 58 19 58
2019 Access to information and privacy 29 26 16 15 14 0 0 55 30 20
2019 Security 38 28 14 3 10 4 3 70 15 28
2019 Library services 35 8 14 22 8 13 0 50 35 22
2019 Legal services 29 24 19 13 8 3 2 57 23 1530
2019 Administration and operations 40 27 17 8 6 2 0 68 14 234
2019 Human resources 32 31 19 8 6 1 2 66 15 130
2019 Financial management 46 30 13 6 3 1 2 78 9 106
2019 Procurement 38 24 14 12 12 0 0 61 24 15
2019 Information management 44 19 10 13 9 5 0 66 23 60
2019 Information technology 42 30 19 1 5 2 0 73 7 75
2019 Internal audit 55 37 0 0 8 0 0 92 8 11
2019 Policy 40 28 10 10 7 4 0 71 18 88
2019 Project management 23 28 10 26 4 10 0 56 34 21
2019 Other services to the public 70 15 7 7 0 0 0 85 7 12
2019 None of the above 37 15 22 10 9 2 5 56 20 85
2018 Client contact centre 17 21 33 9 12 8 0 42 23 23
2018 Federal regulators 25 38 12 12 6 6 0 67 20 16
2018 Communications or public affairs 24 31 8 22 15 0 0 55 37 48
2018 Access to information and privacy 54 8 0 22 7 9 0 67 33 13
2018 Security 50 15 19 12 0 4 0 68 12 26
2018 Library services 34 14 23 5 5 14 5 59 12 20
2018 Legal services 27 26 21 14 8 4 1 55 23 1618
2018 Administration and operations 38 27 16 11 6 2 0 66 17 199
2018 Human resources 32 35 12 11 9 1 0 68 20 113
2018 Financial management 37 30 15 10 7 1 0 68 17 112
2018 Information management 47 24 14 9 4 2 0 73 13 59
2018 Information technology 29 38 21 6 3 3 0 69 9 70
2018 Evaluation 8 29 24 22 8 8 0 41 33 11
2018 Data sciences 38 17 6 16 15 8 0 60 33 13
2018 Policy 42 31 7 10 6 1 3 76 17 69
2018 Project management 50 15 15 9 5 5 0 69 15 20
2018 None of the above 21 16 21 17 19 3 3 39 39 76
2017 Client contact centre 28 23 34 10 4 0 0 51 15 21
2017 Federal regulators 20 38 15 11 5 5 6 65 18 19
2017 Communications or public affairs 35 25 24 7 7 2 0 61 14 56
2017 Access to information and privacy 44 29 19 8 0 0 0 73 8 23
2017 Security 23 31 9 9 19 10 0 60 30 22
2017 Science and technology 30 20 30 0 20 0 0 50 20 10
2017 Library services 27 23 8 16 11 15 0 59 32 25
2017 Legal services 24 27 17 14 9 7 2 56 25 1857
2017 Administration and operations 35 21 21 11 6 6 0 59 18 281
2017 Human resources 31 27 21 13 5 3 0 59 19 115
2017 Financial management 26 29 21 9 11 4 0 57 21 117
2017 Procurement 12 6 36 23 18 6 0 19 43 17
2017 Real property 41 29 19 0 11 0 0 70 11 10
2017 Information management 39 16 21 13 4 5 2 59 18 77
2017 Information technology 41 26 20 9 4 1 0 67 13 107
2017 Evaluation 39 0 21 10 30 0 0 39 40 10
2017 Data sciences 31 20 10 14 14 5 5 57 32 20
2017 Policy 47 29 9 8 4 3 0 78 13 99
2017 Project management 48 17 13 0 18 4 0 68 18 23
2017 Other services to the public 41 7 14 0 23 14 0 56 27 13
2017 None of the above 32 18 22 8 11 7 3 55 21 161
2014 Client contact centre 23 41 19 13 0 0 4 67 14 29
2014 Federal regulators 27 51 0 6 11 6 0 82 18 18
2014 Communications or public affairs 32 24 14 19 8 3 0 57 28 63
2014 Access to information and privacy 40 40 15 5 0 0 0 79 5 18
2014 Security 23 27 15 21 15 0 0 49 36 19
2014 Library services 20 20 18 20 14 9 0 43 37 24
2014 Legal services 24 27 18 13 10 6 2 56 24 1880
2014 Administration and operations 28 28 15 11 11 7 0 60 24 287
2014 Human resources 29 19 17 19 12 3 1 50 33 135
2014 Financial management 16 25 25 16 13 4 0 43 31 116
2014 Procurement 11 38 18 28 5 0 0 49 33 18
2014 Information management 24 22 20 21 10 4 0 47 33 78
2014 Information technology 27 19 20 13 10 11 0 52 26 78
2014 Internal audit 61 8 15 8 9 0 0 68 17 13
2014 Other services to the public 28 17 13 20 17 5 0 47 39 24
2014 None of the above 32 27 14 10 10 6 2 64 21 198
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 22 36 42 18
2020 Federal regulators 17 72 11 18
2020 Communications or public affairs 22 30 47 59
2020 Access to information and privacy 25 56 19 16
2020 Security 30 40 30 24
2020 Library services 10 62 29 24
2020 Legal services 16 48 36 1825
2020 Administration and operations 22 32 46 239
2020 Human resources 31 35 34 137
2020 Financial management 33 31 36 113
2020 Procurement 22 23 55 13
2020 Real property 14 66 20 14
2020 Information management 27 39 34 56
2020 Information technology 23 37 40 107
2020 Data sciences 36 22 42 14
2020 Policy 28 35 37 113
2020 Project management 28 42 30 24
2020 Other services to the public 14 30 56 16
2020 None of the above 19 43 38 86
2019 Client contact centre 28 31 41 20
2019 Federal regulators 13 56 31 16
2019 Communications or public affairs 39 28 33 58
2019 Access to information and privacy 33 33 33 20
2019 Security 34 38 29 28
2019 Library services 20 37 43 23
2019 Legal services 18 42 40 1535
2019 Administration and operations 32 35 33 235
2019 Human resources 27 32 42 130
2019 Financial management 36 32 33 108
2019 Procurement 54 19 27 15
2019 Information management 27 42 31 60
2019 Information technology 25 41 34 77
2019 Internal audit 33 67 0 11
2019 Policy 26 29 44 88
2019 Project management 26 30 44 21
2019 Other services to the public 13 37 49 13
2019 None of the above 18 51 31 86
2018 Client contact centre 25 19 56 23
2018 Federal regulators 12 50 38 16
2018 Communications or public affairs 43 22 35 49
2018 Access to information and privacy 16 46 38 13
2018 Security 23 42 35 26
2018 Library services 36 38 26 20
2018 Legal services 20 41 40 1619
2018 Administration and operations 25 35 40 200
2018 Human resources 40 34 26 113
2018 Financial management 32 32 36 113
2018 Information management 27 44 29 60
2018 Information technology 21 40 39 70
2018 Evaluation 30 17 53 11
2018 Data sciences 31 15 54 13
2018 Policy 25 39 36 69
2018 Project management 23 41 36 20
2018 None of the above 30 38 32 76
2017 Client contact centre 24 28 48 21
2017 Federal regulators 10 59 31 19
2017 Communications or public affairs 32 33 35 57
2017 Access to information and privacy 8 44 48 23
2017 Security 14 45 41 22
2017 Science and technology 20 80 0 10
2017 Library services 37 40 23 25
2017 Legal services 20 42 38 1857
2017 Administration and operations 30 32 39 280
2017 Human resources 38 28 34 115
2017 Financial management 38 24 38 117
2017 Procurement 64 6 30 17
2017 Real property 39 39 22 10
2017 Information management 25 36 39 78
2017 Information technology 21 44 35 108
2017 Evaluation 51 10 39 10
2017 Data sciences 29 44 27 20
2017 Policy 24 36 40 99
2017 Project management 39 26 35 23
2017 Other services to the public 26 23 52 13
2017 None of the above 28 40 32 162
2014 Client contact centre 19 38 43 29
2014 Federal regulators 18 52 30 17
2014 Communications or public affairs 35 24 41 63
2014 Access to information and privacy 23 51 26 18
2014 Security 16 50 35 19
2014 Library services 26 56 18 24
2014 Legal services 17 44 39 1880
2014 Administration and operations 33 31 36 287
2014 Human resources 46 22 33 135
2014 Financial management 44 24 33 116
2014 Procurement 23 45 32 18
2014 Information management 26 30 44 78
2014 Information technology 26 30 44 78
2014 Internal audit 32 53 15 13
2014 Other services to the public 60 24 16 24
2014 None of the above 22 40 37 198

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Communications or public affairs 0 38 38 0 17 8 13
2020 Legal services 21 39 22 8 4 6 295
2020 Administration and operations 26 28 33 2 2 9 53
2020 Human resources 9 44 36 3 8 0 42
2020 Financial management 9 43 46 0 0 2 38
2020 Information management 23 12 41 8 0 16 14
2020 Information technology 12 24 36 4 13 12 25
2020 Policy 22 31 31 3 3 10 32
2020 None of the above 18 31 33 12 0 6 17
2019 Communications or public affairs 8 21 29 13 25 4 21
2019 Legal services 17 38 26 11 1 7 277
2019 Administration and operations 12 28 36 7 5 12 74
2019 Human resources 13 45 16 11 10 6 33
2019 Financial management 11 38 36 0 8 7 39
2019 Information management 6 19 49 0 15 12 16
2019 Information technology 20 10 40 6 24 0 18
2019 Policy 15 29 47 0 4 4 25
2019 None of the above 12 24 34 0 24 6 16
2018 Communications or public affairs 5 5 51 5 26 8 21
2018 Legal services 14 38 20 17 4 7 314
2018 Administration and operations 21 22 39 2 8 8 50
2018 Human resources 11 26 49 0 9 5 46
2018 Financial management 3 34 53 8 0 3 38
2018 Information management 13 39 29 0 0 19 16
2018 Information technology 21 28 32 4 9 7 15
2018 Policy 15 24 45 12 0 4 18
2018 None of the above 11 23 35 9 10 13 23
2017 Communications or public affairs 16 16 48 5 15 0 18
2017 Legal services 16 31 25 19 4 6 372
2017 Administration and operations 20 27 36 1 7 7 84
2017 Human resources 2 19 56 2 14 7 43
2017 Financial management 11 18 60 6 4 2 44
2017 Procurement 0 28 63 9 0 0 11
2017 Information management 9 9 51 5 20 5 19
2017 Information technology 21 21 43 5 11 0 23
2017 Policy 23 25 39 9 0 4 24
2017 None of the above 16 22 34 10 12 7 44
2014 Communications or public affairs 9 27 41 14 9999 8 22
2014 Legal services 14 37 20 21 9999 9 327
2014 Administration and operations 13 24 38 12 9999 13 95
2014 Human resources 20 13 40 3 9999 24 62
2014 Financial management 6 28 60 0 9999 6 51
2014 Information management 9 10 61 11 9999 10 20
2014 Information technology 10 28 52 5 9999 5 21
2014 Other services to the public 7 15 57 14 9999 7 14
2014 None of the above 9 35 31 5 9999 20 45
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 9 91 1819
2020 Administration and operations 7 93 240
2020 Human resources 9 91 136
2020 Financial management 8 92 114
2020 Procurement 0 100 13
2020 Information management 11 89 56
2020 Information technology 6 94 105
2020 Policy 5 95 113
2020 None of the above 17 83 86
2019 Communications or public affairs 11 89 58
2019 Legal services 13 87 1532
2019 Administration and operations 12 88 235
2019 Human resources 5 95 130
2019 Financial management 5 95 108
2019 Information management 19 81 59
2019 Information technology 6 94 77
2019 Policy 12 88 88
2019 None of the above 10 90 86
2018 Communications or public affairs 12 88 49
2018 Legal services 15 85 1618
2018 Administration and operations 13 87 198
2018 Human resources 11 89 114
2018 Financial management 8 92 112
2018 Information management 13 87 60
2018 Information technology 9 91 69
2018 Evaluation 0 100 11
2018 Policy 13 87 69
2018 None of the above 13 87 76

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 50 50 158
2020 Administration and operations 39 61 17
2020 Human resources 48 52 12
2020 None of the above 59 41 14
2019 Legal services 51 49 204
2019 Administration and operations 64 36 29
2018 Legal services 49 51 240
2018 Administration and operations 66 34 26
2018 Human resources 57 43 13

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 57 43 158
2020 Administration and operations 55 45 17
2020 None of the above 44 56 14
2019 Legal services 56 44 204
2019 Administration and operations 55 45 29
2018 Legal services 59 41 240
2018 Administration and operations 66 34 26
2018 Human resources 64 36 13

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 3 97 158
2020 Human resources 0 100 12
2019 Legal services 6 94 204
2019 Policy 0 100 10
2018 Legal services 5 95 240
2018 Administration and operations 0 100 26
2018 Human resources 0 100 13
2018 None of the above 0 100 10

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 158
2020 Administration and operations 0 100 17
2020 Human resources 0 100 12
2020 None of the above 0 100 14
2019 Legal services 0 100 204
2019 Administration and operations 0 100 29
2019 Information management 0 100 11
2019 Policy 0 100 10
2018 Legal services 0 100 240
2018 Administration and operations 0 100 26
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 14 86 158
2020 Administration and operations 0 100 17
2020 Human resources 0 100 12
2019 Legal services 12 88 204
2019 Administration and operations 0 100 29
2019 Policy 0 100 10
2018 Legal services 10 90 240
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 4 96 158
2020 Administration and operations 0 100 17
2020 Human resources 0 100 12
2019 Legal services 6 94 204
2019 Information management 0 100 11
2019 Policy 0 100 10
2018 Legal services 5 95 240
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 7 93 158
2020 Administration and operations 0 100 17
2020 Human resources 0 100 12
2019 Legal services 3 97 204
2019 Information management 0 100 11
2019 Policy 0 100 10
2018 Legal services 3 97 240
2018 Administration and operations 0 100 26
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 40 60 158
2020 Administration and operations 49 51 17
2019 Legal services 47 53 204
2019 Administration and operations 40 60 29
2019 Information management 56 44 11
2018 Legal services 42 58 239
2018 Administration and operations 54 46 26
2018 Human resources 34 66 13

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 36 64 158
2020 Administration and operations 55 45 17
2020 Human resources 51 49 12
2020 None of the above 65 35 14
2019 Legal services 30 70 204
2019 Administration and operations 40 60 29
2018 Legal services 36 64 239
2018 Administration and operations 27 73 26
2018 Human resources 63 37 13

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 43 57 158
2020 Administration and operations 50 50 17
2020 Human resources 48 52 12
2020 None of the above 42 58 14
2019 Legal services 50 50 204
2019 Administration and operations 47 53 29
2018 Legal services 41 59 239
2018 Administration and operations 39 61 26
2018 Human resources 46 54 13
2018 None of the above 50 50 10

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 44 56 158
2020 Administration and operations 41 59 17
2020 None of the above 43 57 14
2019 Legal services 42 58 204
2019 Administration and operations 44 56 29
2019 Information management 44 56 11
2019 Policy 50 50 10
2018 Legal services 43 57 239
2018 Administration and operations 32 68 26
2018 None of the above 51 49 10

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 32 68 158
2020 Administration and operations 29 71 17
2020 None of the above 42 58 14
2019 Legal services 31 69 204
2019 Administration and operations 26 74 29
2019 Information management 58 42 11
2018 Legal services 31 69 239
2018 Administration and operations 28 72 26

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 55 45 158
2020 Administration and operations 41 59 17
2020 Human resources 44 56 12
2020 None of the above 34 66 14
2019 Legal services 56 44 204
2019 Administration and operations 56 44 29
2019 Policy 50 50 10
2018 Legal services 52 48 239
2018 Administration and operations 47 53 26
2018 None of the above 49 51 10

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 33 67 158
2020 Administration and operations 32 68 17
2020 Human resources 41 59 12
2019 Legal services 33 67 204
2019 Administration and operations 41 59 29
2019 Information management 49 51 11
2019 Policy 50 50 10
2018 Legal services 32 68 239
2018 Administration and operations 32 68 26
2018 Policy 56 44 10

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 12
2020 None of the above 0 100 14
2019 Administration and operations 0 100 29
2019 Information management 0 100 11
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 10 90 158
2020 Administration and operations 0 100 17
2020 None of the above 0 100 14
2019 Legal services 6 94 204
2019 Information management 0 100 11
2018 Legal services 6 94 239
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 6 94 158
2019 Legal services 9 91 204
2018 Legal services 12 88 239
2018 None of the above 0 100 10

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 44 56 158
2020 Administration and operations 43 57 17
2020 None of the above 51 49 14
2019 Legal services 45 55 204
2019 Administration and operations 55 45 29
2019 Information management 53 47 11
2018 Legal services 48 52 239
2018 Administration and operations 56 44 26
2018 Policy 53 47 10

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 19 81 158
2019 Legal services 28 72 204
2019 Administration and operations 30 70 29
2018 Legal services 23 77 239
2018 Administration and operations 35 65 26

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 14 86 158
2020 Human resources 0 100 12
2020 None of the above 33 67 14
2019 Legal services 13 87 204
2019 Policy 0 100 10
2018 Legal services 17 83 239
2018 Human resources 0 100 13
2018 Policy 0 100 10

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 55 45 158
2020 Administration and operations 57 43 17
2020 Human resources 56 44 12
2020 None of the above 48 52 14
2019 Legal services 50 50 203
2019 Administration and operations 60 40 29
2018 Legal services 49 51 240
2018 Administration and operations 56 44 26

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 22 78 158
2020 Administration and operations 35 65 17
2019 Legal services 23 77 203
2019 Administration and operations 34 66 29
2018 Legal services 24 76 240
2018 Administration and operations 30 70 26

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 4 96 158
2020 Human resources 0 100 12
2020 None of the above 0 100 14
2019 Legal services 6 94 203
2019 Administration and operations 0 100 29
2019 Policy 0 100 10
2018 Legal services 5 95 240
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 10 90 158
2019 Legal services 9 91 203
2018 Legal services 11 89 240

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 7 93 158
2020 None of the above 0 100 14
2019 Legal services 7 93 203
2018 Legal services 4 96 240
2018 Policy 0 100 10

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 17
2020 None of the above 0 100 14
2019 Administration and operations 0 100 29
2019 Information management 0 100 11
2019 Policy 0 100 10
2018 Legal services 2 98 240
2018 Administration and operations 0 100 26
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 6 94 158
2020 Human resources 0 100 12
2019 Legal services 13 87 203
2019 Information management 0 100 11
2019 Policy 0 100 10
2018 Legal services 11 89 240

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 9 91 158
2020 Human resources 0 100 12
2019 Legal services 15 85 203
2018 Legal services 9 91 240
2018 Administration and operations 0 100 26

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 32 68 158
2019 Legal services 31 69 203
2019 Administration and operations 29 71 29
2018 Legal services 35 65 240
2018 Administration and operations 28 72 26
2018 None of the above 49 51 10

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 14
2019 Policy 0 100 10
2018 Legal services 14 86 234
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 21 79 29
2018 Legal services 21 79 234
2018 Administration and operations 23 77 26

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 14
2018 Legal services 9 91 234
2018 Human resources 0 100 13

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information management 0 100 11
2019 Policy 0 100 10
2018 Legal services 8 92 234
2018 Human resources 0 100 13
2018 None of the above 0 100 10

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 10
2018 Legal services 10 90 234
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 14
2018 Legal services 8 92 234
2018 Human resources 0 100 13
2018 Policy 0 100 10

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 14
2019 Information management 0 100 11
2018 Legal services 10 90 234
2018 Administration and operations 23 77 26
2018 Human resources 0 100 13
2018 None of the above 0 100 10

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 14
2019 Administration and operations 26 74 29
2018 Legal services 9 91 234

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information management 45 55 11
2018 Legal services 13 87 234
2018 Human resources 0 100 13
2018 None of the above 0 100 10

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 39 61 29
2018 Legal services 29 71 234
2018 Administration and operations 33 67 26
2018 None of the above 52 48 10

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 14
2018 Legal services 11 89 234

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 51 49 17
2020 None of the above 41 59 14
2019 Administration and operations 46 54 29
2018 Legal services 54 46 234
2018 Administration and operations 41 59 26

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 17
2020 None of the above 0 100 14
2019 Administration and operations 0 100 29
2019 Information management 0 100 11
2018 Administration and operations 0 100 26
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 68 32 17
2020 None of the above 48 52 14
2019 Administration and operations 59 41 29
2019 Information management 52 48 11
2018 Legal services 60 40 234
2018 Administration and operations 47 53 26
2018 Human resources 46 54 13

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 14
2018 Human resources 0 100 13
2018 Policy 0 100 10
2018 None of the above 0 100 10

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 34 66 14
2019 Administration and operations 17 83 29
2018 Legal services 14 86 234

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 51 5 5 6 16 5 79 14 18
2020 Federal regulators 11 17 16 0 0 51 6 64 0 18
2020 Communications or public affairs 13 18 18 7 3 36 5 53 17 59
2020 Access to information and privacy 12 6 13 13 6 50 0 37 38 16
2020 Security 17 32 25 4 5 12 4 59 11 24
2020 Library services 12 31 8 0 0 45 4 84 0 24
2020 Legal services 11 12 16 7 5 43 6 45 23 1817
2020 Administration and operations 22 16 16 5 3 30 8 61 13 239
2020 Human resources 23 17 20 2 2 32 4 63 6 135
2020 Financial management 19 13 15 2 3 37 11 62 8 114
2020 Procurement 22 28 7 0 0 35 7 87 0 13
2020 Real property 8 14 20 0 0 44 14 53 0 14
2020 Information management 18 20 22 8 6 18 9 52 18 56
2020 Information technology 24 11 16 3 1 33 12 64 7 107
2020 Data sciences 29 14 22 0 0 22 13 67 0 14
2020 Policy 12 13 15 8 4 42 7 48 23 113
2020 Project management 27 4 9 5 4 39 13 64 18 23
2020 Other services to the public 7 7 13 15 8 43 7 29 46 15
2020 None of the above 11 11 16 7 9 34 12 40 30 86
2019 Client contact centre 11 11 15 4 6 35 19 46 21 20
2019 Federal regulators 18 18 13 6 0 38 6 65 12 16
2019 Communications or public affairs 10 16 27 8 3 26 8 41 17 58
2019 Access to information and privacy 7 7 31 9 0 31 15 26 17 20
2019 Security 25 20 13 3 3 32 4 69 11 28
2019 Library services 12 13 21 0 0 42 12 55 0 23
2019 Legal services 10 14 20 9 7 34 7 39 26 1530
2019 Administration and operations 15 21 19 6 8 24 7 52 21 234
2019 Human resources 19 16 22 3 3 31 6 56 10 129
2019 Financial management 15 14 16 4 2 34 15 57 11 108
2019 Procurement 6 6 43 0 24 22 0 15 30 15
2019 Information management 16 16 27 4 8 23 6 45 18 60
2019 Information technology 19 18 24 2 4 22 10 56 9 77
2019 Internal audit 20 20 10 0 8 17 25 69 14 11
2019 Policy 12 14 16 8 12 32 6 41 33 88
2019 Project management 10 4 19 11 4 43 9 29 32 21
2019 Other services to the public 38 7 14 22 0 12 7 56 27 13
2019 None of the above 6 10 19 5 5 45 11 36 22 86
2018 Client contact centre 20 7 22 4 9 34 4 43 21 23
2018 Federal regulators 6 17 25 6 12 32 0 35 28 16
2018 Communications or public affairs 8 14 18 14 8 29 8 34 36 49
2018 Access to information and privacy 25 15 7 7 0 38 8 73 14 13
2018 Security 20 19 18 4 4 28 8 61 12 26
2018 Library services 0 6 24 5 0 58 8 17 14 20
2018 Legal services 9 13 24 9 8 32 6 35 27 1615
2018 Administration and operations 16 15 25 4 8 26 6 45 18 197
2018 Human resources 16 17 22 6 2 31 7 53 12 113
2018 Financial management 12 19 18 3 8 30 10 53 18 113
2018 Information management 16 20 22 3 2 33 3 57 8 60
2018 Information technology 18 18 25 6 3 27 3 51 13 69
2018 Evaluation 8 7 29 8 0 34 13 29 16 11
2018 Data sciences 8 16 25 0 8 31 14 42 14 13
2018 Policy 9 17 25 8 6 28 7 40 22 69
2018 Project management 14 18 31 0 0 27 10 50 0 20
2018 None of the above 14 8 22 7 10 38 3 36 28 74
2017 Client contact centre 10 15 42 5 5 10 13 33 13 21
2017 Federal regulators 6 16 32 6 9 27 5 32 22 19
2017 Communications or public affairs 13 13 25 7 3 24 14 43 16 57
2017 Access to information and privacy 14 16 17 0 5 43 4 57 10 23
2017 Security 22 23 24 4 5 13 9 58 12 22
2017 Science and technology 10 10 40 10 10 20 0 25 25 10
2017 Library services 16 0 30 4 0 40 10 32 8 25
2017 Legal services 10 11 19 9 8 37 6 38 29 1863
2017 Administration and operations 16 17 20 3 8 26 10 52 17 281
2017 Human resources 15 17 18 3 3 39 4 57 12 115
2017 Financial management 19 16 16 3 5 31 10 60 13 117
2017 Procurement 6 12 47 12 6 18 0 22 21 17
2017 Information management 20 13 20 3 7 29 8 53 15 78
2017 Information technology 19 14 20 3 2 32 10 58 7 108
2017 Evaluation 0 10 10 0 20 39 21 25 50 10
2017 Data sciences 5 0 10 0 10 61 14 20 40 20
2017 Policy 13 10 22 9 2 39 5 40 20 99
2017 Project management 0 13 10 4 8 52 13 37 36 23
2017 Other services to the public 0 8 14 0 23 35 19 17 52 13
2017 None of the above 13 15 18 9 9 30 6 44 28 162
2014 Client contact centre 10 17 26 7 0 40 0 45 11 29
2014 Federal regulators 6 11 16 6 6 56 0 39 26 18
2014 Communications or public affairs 27 19 17 2 3 24 8 67 7 63
2014 Access to information and privacy 0 12 29 0 0 59 0 29 0 18
2014 Security 12 28 30 0 6 19 6 52 8 19
2014 Library services 4 29 10 8 0 44 4 64 16 24
2014 Legal services 10 12 19 8 6 38 7 40 26 1879
2014 Administration and operations 17 13 18 8 7 29 10 48 23 286
2014 Human resources 17 23 14 4 6 29 5 62 17 135
2014 Financial management 15 9 18 7 3 35 12 46 20 116
2014 Procurement 16 11 11 11 0 33 18 56 22 18
2014 Information management 9 18 21 5 7 35 5 45 19 78
2014 Information technology 14 11 23 1 5 31 14 46 12 78
2014 Internal audit 0 0 8 8 0 47 38 0 49 13
2014 Other services to the public 8 24 22 4 13 25 4 45 25 24
2014 None of the above 11 15 16 9 6 34 10 45 26 197

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 56 5 0 6 0 0 89 6 18
2020 Federal regulators 45 33 17 0 0 6 0 82 0 18
2020 Communications or public affairs 29 34 15 9 2 10 2 71 12 59
2020 Access to information and privacy 12 25 19 6 6 30 0 54 18 16
2020 Security 41 21 33 5 0 0 0 62 5 24
2020 Library services 28 43 16 0 0 12 0 81 0 24
2020 Legal services 26 30 18 7 4 14 1 66 12 1819
2020 Administration and operations 36 32 16 4 2 9 1 76 7 237
2020 Human resources 37 32 14 2 2 11 1 79 4 135
2020 Financial management 36 32 14 3 2 11 3 78 6 114
2020 Procurement 32 24 24 0 0 20 0 70 0 12
2020 Real property 22 34 22 7 7 7 0 61 15 14
2020 Information management 47 28 9 4 6 7 0 80 10 56
2020 Information technology 41 19 16 2 1 19 2 76 4 106
2020 Data sciences 36 42 0 14 0 7 0 84 16 14
2020 Policy 26 31 17 7 2 16 1 68 12 113
2020 Project management 38 33 13 0 4 12 0 81 5 24
2020 Other services to the public 34 20 13 4 8 20 0 68 15 15
2020 None of the above 27 20 19 7 5 20 2 60 16 85
2019 Client contact centre 36 20 14 4 6 17 4 70 12 20
2019 Federal regulators 43 26 6 6 0 19 0 84 8 16
2019 Communications or public affairs 26 23 21 13 2 15 2 58 18 58
2019 Access to information and privacy 14 29 35 0 0 16 6 55 0 20
2019 Security 35 45 13 0 3 3 0 83 4 28
2019 Library services 33 24 26 0 0 17 0 69 0 23
2019 Legal services 25 29 20 8 5 11 1 62 15 1529
2019 Administration and operations 36 28 17 5 6 7 0 70 12 234
2019 Human resources 36 29 16 5 1 10 2 75 7 130
2019 Financial management 29 31 13 5 2 17 3 76 8 108
2019 Procurement 12 30 34 12 12 0 0 42 24 15
2019 Information management 21 32 27 6 6 9 0 58 12 60
2019 Information technology 37 32 16 0 4 10 1 78 4 77
2019 Internal audit 35 20 10 0 8 27 0 75 11 11
2019 Policy 27 29 17 12 5 10 0 62 19 88
2019 Project management 20 26 24 11 0 19 0 57 13 21
2019 Other services to the public 50 34 7 9 0 0 0 85 9 13
2019 None of the above 17 29 22 4 6 20 3 60 12 86
2018 Client contact centre 31 21 17 4 9 17 0 64 16 23
2018 Federal regulators 25 19 37 12 0 6 0 47 13 16
2018 Communications or public affairs 14 37 12 20 4 12 0 58 28 49
2018 Access to information and privacy 32 22 15 0 7 24 0 71 10 13
2018 Security 33 23 15 8 0 21 0 71 10 25
2018 Library services 19 32 19 10 0 20 0 64 13 20
2018 Legal services 21 30 21 8 7 12 0 58 17 1622
2018 Administration and operations 33 34 17 3 4 7 2 73 8 198
2018 Human resources 29 31 18 5 3 13 1 70 9 112
2018 Financial management 23 38 17 6 4 9 2 69 12 113
2018 Information management 26 41 15 7 2 7 2 73 10 60
2018 Information technology 33 26 30 0 3 8 0 64 3 69
2018 Evaluation 22 15 38 8 0 17 0 45 10 11
2018 Data sciences 22 23 25 8 0 15 8 58 10 13
2018 Policy 18 47 14 7 6 8 2 71 14 69
2018 Project management 50 30 16 0 0 5 0 84 0 20
2018 None of the above 26 26 14 5 10 19 0 65 19 75
2017 Client contact centre 10 47 29 0 5 10 0 62 5 21
2017 Federal regulators 21 48 10 16 0 6 0 73 17 19
2017 Communications or public affairs 25 32 22 7 2 10 3 65 10 57
2017 Access to information and privacy 31 33 8 0 10 18 0 78 12 23
2017 Security 19 47 14 5 5 9 0 73 11 21
2017 Science and technology 40 20 30 0 10 0 0 60 10 10
2017 Library services 30 15 38 6 4 7 0 49 10 25
2017 Legal services 21 27 20 9 6 16 1 58 18 1854
2017 Administration and operations 32 27 16 7 4 12 2 69 13 280
2017 Human resources 29 28 14 3 5 21 0 73 10 114
2017 Financial management 34 28 12 5 3 16 2 76 10 117
2017 Procurement 6 18 59 0 6 12 0 27 7 17
2017 Real property 28 32 40 0 0 0 0 60 0 10
2017 Information management 37 25 18 1 7 12 0 71 9 78
2017 Information technology 29 32 19 3 1 15 2 73 4 108
2017 Evaluation 0 19 30 0 10 31 10 32 17 10
2017 Data sciences 19 19 10 5 5 33 10 66 17 20
2017 Policy 18 33 16 16 3 13 1 59 22 98
2017 Project management 22 25 10 8 9 25 0 63 24 23
2017 Other services to the public 30 7 14 7 23 7 12 46 37 13
2017 None of the above 25 25 24 6 9 11 1 56 17 162
2014 Client contact centre 13 41 16 4 0 26 0 73 5 29
2014 Federal regulators 16 22 11 6 6 39 0 63 19 18
2014 Communications or public affairs 44 34 8 2 2 9 2 87 4 63
2014 Access to information and privacy 11 22 40 0 0 26 0 46 0 18
2014 Security 17 42 21 5 6 10 0 65 12 19
2014 Library services 8 45 10 8 0 28 0 74 11 24
2014 Legal services 20 27 19 7 5 20 1 60 16 1877
2014 Administration and operations 26 24 23 5 5 16 1 60 12 287
2014 Human resources 32 30 18 3 4 13 0 71 8 135
2014 Financial management 23 31 23 3 3 15 3 66 7 116
2014 Procurement 34 17 17 16 0 11 5 61 19 18
2014 Information management 20 34 15 8 1 20 1 69 12 78
2014 Information technology 26 24 22 1 4 19 4 65 7 78
2014 Internal audit 23 23 16 9 0 15 15 65 12 13
2014 Other services to the public 20 34 26 12 8 0 0 54 21 24
2014 None of the above 20 28 20 9 2 20 2 61 14 197
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 18
2020 Legal services 7 93 1816
2020 Administration and operations 4 96 241
2020 Human resources 5 95 134
2020 Procurement 0 100 13
2020 Real property 0 100 14
2020 None of the above 13 87 86
2019 Client contact centre 0 100 19
2019 Legal services 8 92 1531
2019 Administration and operations 6 94 234
2019 Information management 9 91 60
2019 Information technology 8 92 77
2019 Policy 6 94 88
2019 Project management 0 100 21
2019 Other services to the public 0 100 13
2019 None of the above 14 86 86
2018 Client contact centre 0 100 23
2018 Access to information and privacy 0 100 13
2018 Legal services 8 92 1620
2018 Administration and operations 5 95 199
2018 Human resources 8 92 114
2018 Financial management 5 95 112
2018 Information management 9 91 60
2018 Project management 0 100 19
2018 None of the above 9 91 76

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 26 74 121
2020 None of the above 53 47 11
2019 Legal services 30 70 117
2019 Administration and operations 53 47 14
2019 None of the above 49 51 12
2018 Legal services 27 73 121
2018 Administration and operations 53 47 10

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 84 16 121
2019 Legal services 77 23 117
2018 Legal services 85 15 121

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2019 None of the above 0 100 12

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 121
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2019 None of the above 0 100 12
2018 Administration and operations 0 100 10

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 8 92 121
2019 Legal services 10 90 117
2019 Administration and operations 0 100 14
2018 Legal services 7 93 121

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 4 96 121
2020 None of the above 0 100 11
2019 Legal services 5 95 117
2019 None of the above 0 100 12

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 8 92 121
2019 Legal services 12 88 117
2019 Administration and operations 0 100 14
2018 Legal services 6 94 121

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 41 59 121
2019 Legal services 22 78 117
2019 Administration and operations 37 63 14
2018 Legal services 18 82 121

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 19 81 121
2020 None of the above 55 45 11
2019 Legal services 16 84 117
2018 Legal services 11 89 121

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 16 84 121
2019 Legal services 10 90 117
2018 Legal services 7 93 121

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 4 96 121
2019 Legal services 4 96 117
2018 Administration and operations 0 100 10

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 23 77 121
2019 Legal services 22 78 117
2019 Administration and operations 34 66 14
2018 Legal services 24 76 121

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 33 67 121
2020 None of the above 0 100 11
2019 Legal services 34 66 117
2018 Legal services 33 67 121

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Legal services 4 96 117
2019 None of the above 0 100 12
2018 Legal services 6 94 121

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 14
2018 Administration and operations 0 100 10

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 6 94 121
2020 None of the above 0 100 11
2019 Legal services 5 95 117
2019 None of the above 0 100 12
2018 Legal services 9 91 121
2018 Administration and operations 0 100 10

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 26 74 121
2019 Legal services 24 76 117
2018 Legal services 23 77 121

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 121
2020 None of the above 0 100 11
2019 Legal services 0 100 117
2019 Administration and operations 0 100 14
2019 None of the above 0 100 12
2018 Administration and operations 0 100 10

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 13 87 121
2019 Legal services 20 80 117
2019 Administration and operations 0 100 14
2018 Legal services 18 82 121

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 0 100 121
2020 None of the above 0 100 11
2019 Legal services 0 100 117
2019 Administration and operations 0 100 14
2019 None of the above 0 100 12
2018 Legal services 0 100 121
2018 Administration and operations 0 100 10

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 10 90 121
2019 Legal services 9 91 117
2018 Legal services 10 90 121

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 20 80 121
2019 Legal services 21 79 116
2019 Administration and operations 35 65 14
2018 Legal services 29 71 121

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 13 87 121
2019 Legal services 9 91 116
2019 None of the above 0 100 12
2018 Legal services 7 93 121

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Legal services 5 95 116
2019 Administration and operations 0 100 14
2019 None of the above 0 100 12

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 12 88 121
2019 Legal services 9 91 116
2018 Legal services 13 87 121

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 4 96 121
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2018 Administration and operations 0 100 10

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 6 94 121
2019 Legal services 6 94 116
2018 Legal services 6 94 121

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 5 95 121
2019 Legal services 8 92 116
2019 Administration and operations 0 100 14
2018 Legal services 11 89 121
2018 Administration and operations 0 100 10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 63 37 121
2019 Legal services 60 40 116
2019 Administration and operations 50 50 14
2019 None of the above 60 40 12
2018 Legal services 56 44 121

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Legal services 4 96 118
2018 Administration and operations 0 100 10

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2018 Legal services 14 86 118

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2018 Legal services 4 96 118

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2018 Administration and operations 0 100 10

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2018 Administration and operations 0 100 10

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2018 Legal services 6 94 118

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Legal services 8 92 118

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Legal services 9 91 118

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Legal services 31 69 118

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2018 Legal services 8 92 118

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 44 56 11
2019 Administration and operations 48 52 14
2018 Legal services 53 47 118

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2018 Legal services 0 100 118
2018 Administration and operations 0 100 10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 63 37 14
2018 Legal services 71 29 118
2018 Administration and operations 51 49 10

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 11
2019 Administration and operations 0 100 14
2018 Administration and operations 0 100 10

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Legal services 12 88 118
2018 Administration and operations 0 100 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 33 11 0 6 16 0 80 7 18
2020 Federal regulators 17 17 16 0 0 51 0 68 0 18
2020 Communications or public affairs 16 13 21 2 2 40 7 55 6 59
2020 Access to information and privacy 6 19 13 6 6 49 0 49 25 16
2020 Security 21 28 21 0 4 17 8 66 6 24
2020 Library services 8 31 12 0 0 45 4 76 0 24
2020 Legal services 13 13 17 4 3 45 5 51 15 1817
2020 Administration and operations 22 17 21 1 2 32 5 62 5 241
2020 Human resources 27 16 15 3 1 33 4 70 7 135
2020 Financial management 17 14 15 1 1 44 8 65 4 114
2020 Procurement 22 15 7 0 0 56 0 83 0 13
2020 Real property 8 14 14 0 0 49 14 62 0 14
2020 Information management 22 15 19 6 0 23 15 59 10 55
2020 Information technology 25 13 13 1 1 39 8 72 4 107
2020 Data sciences 29 22 20 0 0 29 0 71 0 14
2020 Policy 13 10 14 5 3 47 7 51 19 113
2020 Project management 25 4 13 0 4 46 8 64 9 24
2020 Other services to the public 7 7 30 0 0 50 6 31 0 16
2020 None of the above 13 11 12 7 6 42 10 49 27 86
2019 Client contact centre 6 16 10 0 6 45 17 58 16 20
2019 Federal regulators 23 6 6 6 0 57 0 70 15 16
2019 Communications or public affairs 12 16 26 3 2 34 7 48 8 58
2019 Access to information and privacy 11 16 27 0 0 36 10 50 0 20
2019 Security 31 21 6 3 3 35 0 80 11 28
2019 Library services 21 0 12 0 0 67 0 63 0 23
2019 Legal services 12 13 22 5 3 38 7 45 15 1529
2019 Administration and operations 18 17 23 3 4 28 6 54 11 233
2019 Human resources 18 16 24 3 0 34 5 55 5 130
2019 Financial management 17 12 14 3 0 42 13 64 6 108
2019 Procurement 20 0 46 0 6 14 13 28 8 15
2019 Information management 17 19 25 3 4 26 6 53 11 60
2019 Information technology 22 16 24 0 2 28 8 59 4 76
2019 Internal audit 10 20 10 0 8 27 25 62 17 11
2019 Policy 13 11 19 4 7 39 7 45 20 88
2019 Project management 4 10 33 0 4 39 10 27 8 21
2019 Other services to the public 38 14 7 0 0 19 22 88 0 13
2019 None of the above 7 10 14 3 9 46 11 41 27 86
2018 Client contact centre 22 13 22 0 4 34 4 57 7 23
2018 Federal regulators 6 12 30 6 6 39 0 29 21 16
2018 Communications or public affairs 8 16 23 6 4 38 6 42 18 49
2018 Access to information and privacy 25 7 15 0 0 53 0 68 0 13
2018 Security 24 16 25 0 0 28 8 62 0 26
2018 Library services 5 6 14 0 0 68 8 43 0 20
2018 Legal services 10 13 26 4 4 38 5 41 14 1620
2018 Administration and operations 14 17 24 4 1 31 9 52 8 200
2018 Human resources 19 16 23 1 4 31 6 56 7 114
2018 Financial management 16 20 21 3 3 29 8 58 9 112
2018 Information management 24 20 16 0 2 36 2 71 3 59
2018 Information technology 22 13 26 2 2 34 2 55 5 69
2018 Evaluation 22 7 21 8 0 42 0 50 15 11
2018 Data sciences 8 8 25 0 8 38 14 33 16 13
2018 Policy 9 16 28 0 2 38 6 45 4 68
2018 Project management 29 15 31 5 0 10 10 55 6 20
2018 None of the above 11 9 27 4 3 45 1 38 12 75
2017 Client contact centre 15 10 38 0 5 19 13 37 7 21
2017 Federal regulators 20 11 21 6 6 27 10 49 18 19
2017 Communications or public affairs 8 15 25 2 0 39 11 47 3 57
2017 Access to information and privacy 14 26 25 0 0 35 0 61 0 23
2017 Security 18 27 23 5 0 18 9 61 7 22
2017 Science and technology 0 10 30 0 0 50 10 26 0 10
2017 Library services 8 12 15 9 0 50 6 44 21 25
2017 Legal services 11 12 20 4 4 42 6 45 15 1854
2017 Administration and operations 16 13 22 3 2 35 8 52 8 280
2017 Human resources 15 12 21 0 2 45 6 54 4 115
2017 Financial management 18 18 17 0 2 37 9 66 3 117
2017 Procurement 6 12 47 6 0 18 12 26 8 17
2017 Real property 17 0 43 0 0 29 11 28 0 10
2017 Information management 22 21 13 1 3 32 8 71 7 78
2017 Information technology 21 14 19 1 0 37 8 64 2 108
2017 Evaluation 0 10 10 0 10 49 21 33 33 10
2017 Data sciences 5 0 5 5 5 66 14 25 50 20
2017 Policy 16 13 20 3 0 44 3 56 6 98
2017 Project management 5 4 10 0 4 64 13 39 18 23
2017 Other services to the public 0 0 22 0 16 43 19 0 42 13
2017 None of the above 17 10 19 5 4 41 4 49 16 160
2014 Client contact centre 7 20 16 0 0 50 6 62 0 29
2014 Federal regulators 6 11 21 0 6 56 0 39 13 18
2014 Communications or public affairs 22 11 17 0 2 43 5 64 3 63
2014 Access to information and privacy 0 11 32 0 0 51 5 25 0 18
2014 Security 11 22 26 0 0 42 0 56 0 19
2014 Library services 0 4 32 4 0 53 8 9 9 24
2014 Legal services 10 12 19 4 3 45 7 44 15 1879
2014 Administration and operations 18 15 18 3 1 37 7 61 7 287
2014 Human resources 20 20 16 4 2 32 6 64 10 135
2014 Financial management 11 14 19 1 2 45 8 53 6 116
2014 Procurement 16 16 11 0 0 44 13 75 0 18
2014 Information management 11 19 20 4 3 39 4 53 11 78
2014 Information technology 12 11 24 4 0 36 13 45 8 78
2014 Internal audit 0 0 15 8 0 54 23 0 33 13
2014 Other services to the public 16 20 22 0 4 34 4 59 7 24
2014 None of the above 10 9 22 4 1 48 6 40 12 197

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 28 11 0 0 0 0 89 0 18
2020 Federal regulators 45 33 6 0 6 11 0 87 6 18
2020 Communications or public affairs 30 38 10 5 2 14 2 80 8 59
2020 Access to information and privacy 18 25 13 13 6 24 0 57 25 16
2020 Security 42 28 22 0 4 4 0 73 4 24
2020 Library services 24 47 16 0 0 12 0 81 0 24
2020 Legal services 29 31 18 5 3 14 1 70 9 1812
2020 Administration and operations 38 33 16 1 2 9 1 78 4 240
2020 Human resources 41 31 11 3 2 11 2 82 5 137
2020 Financial management 41 29 15 1 1 11 2 81 2 114
2020 Procurement 30 13 22 0 0 35 0 66 0 13
2020 Real property 37 21 28 0 0 14 0 68 0 14
2020 Information management 47 28 13 2 0 8 2 83 2 56
2020 Information technology 41 23 13 2 1 19 2 80 4 107
2020 Data sciences 36 42 0 14 0 7 0 84 16 14
2020 Policy 28 31 17 6 3 14 1 69 11 113
2020 Project management 54 21 9 0 4 12 0 86 5 24
2020 Other services to the public 32 24 18 6 0 19 0 70 8 16
2020 None of the above 29 26 14 4 7 17 4 69 14 85
2019 Client contact centre 27 25 14 0 10 21 4 69 13 20
2019 Federal regulators 49 45 0 0 0 6 0 100 0 16
2019 Communications or public affairs 27 29 24 2 2 15 2 68 4 58
2019 Access to information and privacy 20 31 22 4 0 16 6 66 6 20
2019 Security 45 24 17 0 3 10 0 78 4 28
2019 Library services 37 25 12 0 0 26 0 83 0 23
2019 Legal services 28 30 20 5 3 13 2 68 9 1528
2019 Administration and operations 39 28 17 3 3 10 1 75 6 234
2019 Human resources 37 33 15 1 1 12 1 80 3 130
2019 Financial management 33 27 14 3 0 20 3 78 4 107
2019 Procurement 28 15 37 8 6 6 0 45 15 15
2019 Information management 26 36 20 3 4 11 0 70 8 60
2019 Information technology 46 26 14 0 4 9 3 80 4 77
2019 Internal audit 25 30 10 0 8 27 0 75 11 11
2019 Policy 30 27 19 8 4 11 1 64 14 88
2019 Project management 15 37 39 0 0 10 0 57 0 21
2019 Other services to the public 61 29 0 0 0 0 9 100 0 12
2019 None of the above 19 23 21 2 7 23 5 58 13 85
2018 Client contact centre 31 17 17 0 4 30 0 69 6 23
2018 Federal regulators 26 49 6 13 6 0 0 75 19 16
2018 Communications or public affairs 18 39 16 10 2 14 0 67 14 49
2018 Access to information and privacy 25 29 23 0 0 23 0 70 0 13
2018 Security 36 29 15 0 0 20 0 81 0 26
2018 Library services 24 37 14 5 0 20 0 76 7 20
2018 Legal services 24 31 21 5 4 14 1 65 10 1619
2018 Administration and operations 33 32 17 3 2 12 1 75 6 198
2018 Human resources 33 25 18 3 4 14 2 70 8 113
2018 Financial management 27 39 14 4 2 13 1 77 7 113
2018 Information management 35 32 17 2 2 11 2 76 4 59
2018 Information technology 35 25 26 1 1 11 0 68 3 70
2018 Evaluation 32 9 22 9 0 27 0 57 12 10
2018 Data sciences 23 22 17 8 0 23 8 65 11 13
2018 Policy 25 45 16 0 2 10 2 80 3 69
2018 Project management 54 25 10 0 5 5 0 84 5 20
2018 None of the above 25 26 19 4 4 22 0 66 10 76
2017 Client contact centre 28 28 29 0 5 10 0 62 5 21
2017 Federal regulators 31 26 16 6 6 16 0 68 13 19
2017 Communications or public affairs 29 45 12 3 2 10 0 81 6 57
2017 Access to information and privacy 27 34 21 0 0 18 0 75 0 23
2017 Security 23 36 23 5 4 9 0 65 10 22
2017 Science and technology 30 10 30 0 10 10 10 50 12 10
2017 Library services 30 25 15 0 0 30 0 78 0 25
2017 Legal services 25 29 18 5 4 17 1 67 11 1848
2017 Administration and operations 37 23 18 4 2 13 2 71 7 281
2017 Human resources 30 31 13 2 3 19 1 77 7 115
2017 Financial management 31 28 17 0 3 18 3 75 3 116
2017 Procurement 6 30 41 6 0 12 6 43 7 17
2017 Real property 38 29 22 0 0 0 11 76 0 10
2017 Information management 43 27 15 1 3 9 3 79 4 78
2017 Information technology 31 36 14 0 0 15 4 83 0 107
2017 Evaluation 9 20 20 0 0 41 10 59 0 10
2017 Data sciences 29 25 10 0 5 23 10 79 7 20
2017 Policy 28 28 21 5 0 18 1 68 6 99
2017 Project management 33 41 4 0 4 18 0 89 5 22
2017 Other services to the public 22 15 14 0 16 22 12 56 23 13
2017 None of the above 29 25 21 4 4 14 1 65 10 161
2014 Client contact centre 17 45 11 3 0 20 3 81 4 28
2014 Federal regulators 17 27 11 0 6 39 0 72 9 18
2014 Communications or public affairs 44 25 9 3 0 16 2 85 4 63
2014 Access to information and privacy 17 22 38 0 0 23 0 51 0 18
2014 Security 17 46 21 0 0 15 0 75 0 19
2014 Library services 16 41 10 4 0 28 0 80 5 24
2014 Legal services 24 28 18 4 3 22 1 67 9 1879
2014 Administration and operations 29 28 20 2 1 18 1 70 5 287
2014 Human resources 33 29 11 6 1 20 0 78 9 135
2014 Financial management 26 28 19 2 2 22 1 70 5 116
2014 Procurement 30 28 16 5 0 16 5 73 7 18
2014 Information management 21 36 15 4 3 20 1 73 8 78
2014 Information technology 21 23 22 4 0 26 5 63 6 78
2014 Internal audit 30 0 8 8 0 46 8 66 17 13
2014 Other services to the public 28 38 18 0 4 12 0 75 5 24
2014 None of the above 21 26 24 2 1 24 2 64 4 195

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Legal services 0 9 14 20 43 14 0 10 73 49
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 37 27 5 7 0 0 61 12 18
2020 Federal regulators 51 17 11 5 0 6 11 81 5 18
2020 Communications or public affairs 32 31 18 2 14 0 4 65 16 59
2020 Access to information and privacy 11 32 25 13 19 0 0 43 32 16
2020 Security 16 31 36 8 8 0 0 47 17 24
2020 Library services 26 21 23 17 9 0 4 49 27 23
2020 Legal services 30 28 19 11 10 0 1 59 21 1821
2020 Administration and operations 24 22 27 12 14 0 2 47 26 239
2020 Human resources 39 23 15 10 11 0 2 63 21 137
2020 Financial management 42 21 15 9 11 1 1 65 20 113
2020 Procurement 50 0 9 0 31 0 9 56 34 13
2020 Real property 23 15 41 14 7 0 0 38 21 14
2020 Information management 35 13 26 17 7 0 2 49 25 56
2020 Information technology 36 22 19 14 7 0 2 60 21 107
2020 Data sciences 29 20 29 0 14 0 7 53 16 14
2020 Policy 35 25 15 9 12 0 6 63 22 112
2020 Project management 25 17 17 13 21 0 8 46 36 24
2020 Other services to the public 39 25 12 7 4 6 6 73 13 16
2020 None of the above 31 20 13 13 18 0 5 54 32 86

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 10 21 11 0 0 0 67 11 18
2020 Federal regulators 45 28 6 21 0 0 0 73 21 18
2020 Communications or public affairs 23 43 24 5 5 0 0 66 10 59
2020 Access to information and privacy 33 20 18 14 14 0 0 54 28 15
2020 Security 13 25 24 22 17 0 0 38 38 24
2020 Library services 46 12 32 10 0 0 0 58 10 24
2020 Legal services 23 30 24 13 10 0 0 53 23 1819
2020 Administration and operations 29 27 25 8 8 0 2 58 16 241
2020 Human resources 33 25 21 11 10 0 1 59 21 137
2020 Financial management 34 22 20 14 9 0 0 57 23 114
2020 Procurement 53 6 7 18 16 0 0 59 34 13
2020 Real property 14 42 14 7 22 0 0 56 29 14
2020 Information management 38 19 22 14 5 0 2 58 20 56
2020 Information technology 23 34 22 8 9 2 2 60 18 106
2020 Data sciences 20 22 36 7 14 0 0 42 22 14
2020 Policy 31 32 18 9 9 0 1 63 18 111
2020 Project management 21 41 17 8 13 0 0 62 21 24
2020 Other services to the public 22 41 0 0 31 6 0 67 33 16
2020 None of the above 24 22 21 16 16 0 1 46 32 83
2019 Client contact centre 35 22 14 13 10 0 6 60 25 20
2019 Federal regulators 6 37 24 19 7 0 6 46 28 16
2019 Communications or public affairs 20 21 30 21 8 0 0 41 29 58
2019 Access to information and privacy 31 16 20 11 18 0 4 49 30 20
2019 Security 24 20 24 17 14 0 0 44 32 28
2019 Library services 12 42 16 8 21 0 0 55 29 23
2019 Legal services 13 27 24 15 20 0 1 41 35 1532
2019 Administration and operations 20 30 20 12 16 0 3 51 28 234
2019 Human resources 13 28 21 14 23 0 1 42 37 129
2019 Financial management 19 20 29 11 19 0 2 40 31 108
2019 Procurement 0 47 35 6 12 0 0 47 18 15
2019 Information management 20 31 21 18 10 0 0 51 28 60
2019 Information technology 19 20 25 17 19 0 0 40 36 77
2019 Internal audit 0 20 30 32 18 0 0 20 51 11
2019 Policy 22 30 22 10 17 0 0 51 27 88
2019 Project management 9 36 27 0 24 0 4 46 25 21
2019 Other services to the public 9 26 18 15 31 0 0 36 46 12
2019 None of the above 20 20 24 10 23 2 1 41 34 86
2018 Client contact centre 28 9 38 9 12 5 0 38 22 23
2018 Federal regulators 25 25 13 18 18 0 0 50 37 16
2018 Communications or public affairs 22 21 26 13 13 2 2 45 27 49
2018 Access to information and privacy 25 22 24 30 0 0 0 47 30 13
2018 Security 28 27 20 17 8 0 0 55 25 25
2018 Library services 5 27 49 0 20 0 0 32 20 20
2018 Legal services 12 22 27 16 23 0 1 34 39 1623
2018 Administration and operations 17 27 24 14 15 0 2 45 30 200
2018 Human resources 18 26 26 14 14 0 3 45 28 114
2018 Financial management 15 18 28 12 21 1 3 35 35 114
2018 Information management 15 29 14 15 23 0 5 46 39 60
2018 Information technology 15 18 23 16 23 0 4 35 41 70
2018 Evaluation 38 8 29 0 25 0 0 46 25 11
2018 Data sciences 14 31 17 15 23 0 0 45 38 13
2018 Policy 19 17 23 13 24 0 4 38 39 67
2018 Project management 14 24 31 7 18 0 5 40 27 20
2018 None of the above 20 25 26 7 21 0 1 45 28 76
2017 Client contact centre 29 20 5 28 9 0 9 53 41 21
2017 Federal regulators 5 27 27 6 25 0 10 36 34 19
2017 Communications or public affairs 20 24 13 16 25 0 2 44 42 57
2017 Access to information and privacy 27 30 24 8 8 3 0 59 17 23
2017 Security 14 22 37 9 19 0 0 35 27 22
2017 Science and technology 30 10 10 10 40 0 0 40 50 10
2017 Library services 7 19 21 23 25 0 4 28 50 25
2017 Legal services 13 24 24 15 21 0 1 38 37 1856
2017 Administration and operations 13 25 27 15 19 0 2 38 34 281
2017 Human resources 10 25 16 15 31 0 3 36 47 115
2017 Financial management 11 14 20 20 31 0 3 27 52 117
2017 Procurement 0 23 30 23 13 6 6 26 40 17
2017 Real property 11 39 11 11 19 0 9 55 33 10
2017 Information management 23 21 18 13 22 1 1 45 37 78
2017 Information technology 17 18 27 12 24 0 1 36 36 108
2017 Evaluation 31 29 40 0 0 0 0 60 0 10
2017 Data sciences 14 18 14 15 34 0 5 34 51 20
2017 Policy 15 24 20 11 29 0 1 39 40 98
2017 Project management 26 31 8 0 31 4 0 59 32 23
2017 Other services to the public 29 19 22 8 22 0 0 48 30 13
2017 None of the above 15 26 19 18 18 0 3 43 37 160

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 38 20 11 6 0 0 63 17 18
2020 Federal regulators 6 22 45 11 16 0 0 28 27 18
2020 Communications or public affairs 7 22 31 27 14 0 0 29 40 59
2020 Access to information and privacy 0 39 17 13 32 0 0 39 45 16
2020 Security 11 16 38 8 26 0 0 27 35 24
2020 Library services 12 54 16 12 6 0 0 66 18 24
2020 Legal services 6 16 30 25 23 0 0 22 48 1823
2020 Administration and operations 15 33 30 12 9 0 1 49 21 239
2020 Human resources 18 22 27 19 14 0 0 40 33 137
2020 Financial management 25 30 32 11 2 0 0 55 13 114
2020 Procurement 7 30 13 22 27 0 0 37 50 13
2020 Real property 14 22 0 48 15 0 0 37 63 14
2020 Information management 26 31 28 10 5 0 0 57 15 56
2020 Information technology 17 27 29 17 9 1 0 44 26 107
2020 Data sciences 14 29 22 13 22 0 0 43 35 14
2020 Policy 11 24 30 12 24 0 0 34 36 113
2020 Project management 12 17 38 25 8 0 0 29 33 24
2020 Other services to the public 13 35 23 25 4 0 0 48 30 16
2020 None of the above 14 16 34 13 21 0 1 31 35 85
2019 Client contact centre 42 11 22 8 11 0 6 56 20 20
2019 Federal regulators 11 13 37 19 19 0 0 24 38 16
2019 Communications or public affairs 16 39 22 18 5 0 0 55 23 58
2019 Access to information and privacy 17 19 24 18 22 0 0 36 40 20
2019 Security 17 25 31 16 10 0 0 43 27 28
2019 Library services 8 43 20 12 17 0 0 51 29 23
2019 Legal services 8 19 29 24 19 0 0 27 44 1530
2019 Administration and operations 20 30 32 12 5 0 0 50 17 234
2019 Human resources 11 19 34 21 14 0 1 30 35 130
2019 Financial management 23 35 26 8 6 0 2 59 14 108
2019 Procurement 15 38 32 14 0 0 0 54 14 15
2019 Information management 40 31 17 9 2 2 0 72 11 60
2019 Information technology 26 36 20 9 10 0 0 62 18 76
2019 Internal audit 20 52 20 0 8 0 0 72 8 11
2019 Policy 17 32 25 13 13 0 0 50 26 88
2019 Project management 15 29 37 15 4 0 0 43 20 21
2019 Other services to the public 38 23 33 7 0 0 0 61 7 13
2019 None of the above 18 17 26 18 20 0 1 35 39 85
2018 Client contact centre 43 7 35 4 11 0 0 50 15 23
2018 Federal regulators 0 19 11 44 25 0 0 19 70 16
2018 Communications or public affairs 15 18 33 17 16 0 0 33 34 49
2018 Access to information and privacy 25 16 8 22 29 0 0 41 51 13
2018 Security 13 36 24 24 4 0 0 48 28 25
2018 Library services 5 26 19 34 16 0 0 31 50 20
2018 Legal services 6 17 30 26 20 0 0 24 46 1622
2018 Administration and operations 14 26 33 17 7 0 2 41 25 199
2018 Human resources 10 24 31 22 13 0 1 34 35 113
2018 Financial management 17 32 25 17 7 1 1 50 24 113
2018 Information management 18 27 35 13 5 0 2 46 19 60
2018 Information technology 9 34 32 15 9 0 1 44 24 70
2018 Evaluation 22 8 53 8 0 8 0 33 9 11
2018 Data sciences 8 22 38 17 15 0 0 29 33 13
2018 Policy 6 22 32 22 17 0 1 28 40 69
2018 Project management 35 15 35 10 5 0 0 50 15 20
2018 None of the above 9 27 34 18 10 1 0 36 29 76
2017 Client contact centre 24 40 18 19 0 0 0 63 19 21
2017 Federal regulators 11 6 45 23 16 0 0 16 39 18
2017 Communications or public affairs 21 25 28 13 10 0 2 47 24 57
2017 Access to information and privacy 18 4 18 34 26 0 0 22 60 23
2017 Security 4 27 24 37 8 0 0 31 45 22
2017 Science and technology 30 20 50 0 0 0 0 50 0 10
2017 Library services 8 40 23 17 12 0 0 47 29 25
2017 Legal services 8 18 31 25 17 0 1 26 42 1857
2017 Administration and operations 16 30 27 17 8 0 1 47 26 280
2017 Human resources 6 17 36 25 15 0 1 23 40 115
2017 Financial management 27 33 26 9 3 1 2 61 12 117
2017 Procurement 18 6 30 24 11 6 6 26 40 17
2017 Real property 11 39 20 19 11 0 0 50 30 10
2017 Information management 25 42 20 8 4 0 0 67 12 77
2017 Information technology 19 31 32 11 7 0 0 50 18 108
2017 Evaluation 10 60 10 20 0 0 0 70 20 10
2017 Data sciences 5 19 47 24 5 0 0 24 29 20
2017 Policy 12 16 24 24 23 1 0 29 47 99
2017 Project management 23 17 34 13 13 0 0 40 25 23
2017 Other services to the public 8 57 14 14 8 0 0 64 22 13
2017 None of the above 11 26 27 18 18 0 1 38 36 161

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 37 11 11 0 0 0 78 11 18
2020 Federal regulators 0 22 39 11 27 0 0 22 38 18
2020 Communications or public affairs 17 22 25 22 14 0 0 39 35 59
2020 Access to information and privacy 13 25 29 13 19 0 0 39 32 16
2020 Security 13 32 21 21 9 0 4 46 32 24
2020 Library services 12 58 30 0 0 0 0 70 0 24
2020 Legal services 11 25 30 19 15 0 0 36 34 1821
2020 Administration and operations 25 36 18 11 7 0 2 63 19 241
2020 Human resources 24 35 19 12 9 0 0 59 21 136
2020 Financial management 32 38 18 8 2 0 2 71 10 113
2020 Procurement 7 36 22 17 18 0 0 43 35 13
2020 Real property 30 14 35 14 7 0 0 44 21 14
2020 Information management 40 29 15 9 3 2 2 71 13 56
2020 Information technology 25 36 22 11 6 0 1 61 17 106
2020 Data sciences 14 42 14 14 14 0 0 57 29 14
2020 Policy 11 32 21 17 18 1 0 43 36 112
2020 Project management 29 25 21 13 12 0 0 54 25 24
2020 Other services to the public 34 33 17 11 0 0 4 70 12 16
2020 None of the above 21 20 23 13 20 0 2 42 34 84
2019 Client contact centre 48 14 17 10 6 0 6 66 16 20
2019 Federal regulators 0 25 19 24 32 0 0 25 56 16
2019 Communications or public affairs 20 40 20 11 7 2 0 61 18 58
2019 Access to information and privacy 24 12 37 9 18 0 0 36 27 20
2019 Security 31 21 33 11 0 0 4 54 12 26
2019 Library services 20 47 24 4 5 0 0 67 9 23
2019 Legal services 13 26 29 19 13 0 1 39 32 1527
2019 Administration and operations 28 32 27 8 2 0 2 62 11 231
2019 Human resources 20 31 26 15 8 0 0 51 23 129
2019 Financial management 34 35 22 3 3 0 2 71 7 106
2019 Procurement 15 32 27 20 6 0 0 47 27 15
2019 Information management 51 27 15 3 2 2 0 80 5 59
2019 Information technology 35 30 20 8 6 0 0 65 14 76
2019 Internal audit 45 17 20 10 8 0 0 62 18 11
2019 Policy 15 34 23 16 13 0 0 49 28 88
2019 Project management 18 35 32 10 0 0 4 56 10 21
2019 Other services to the public 34 45 14 7 0 0 0 80 7 13
2019 None of the above 17 27 29 12 10 1 4 46 23 86
2018 Client contact centre 49 19 16 4 8 0 4 71 12 23
2018 Federal regulators 0 25 25 24 26 0 0 25 50 16
2018 Communications or public affairs 23 20 20 20 16 0 0 44 36 49
2018 Access to information and privacy 25 16 7 30 22 0 0 41 52 13
2018 Security 20 45 27 0 8 0 0 65 8 25
2018 Library services 12 43 19 16 5 5 0 58 22 20
2018 Legal services 10 25 32 19 13 0 1 36 32 1618
2018 Administration and operations 23 34 26 9 5 1 3 59 14 199
2018 Human resources 13 30 30 14 12 1 1 44 26 111
2018 Financial management 21 37 24 12 4 1 1 59 16 114
2018 Information management 35 23 30 9 0 0 3 60 10 60
2018 Information technology 20 37 29 10 3 0 1 57 13 70
2018 Evaluation 22 30 31 0 8 8 0 57 9 11
2018 Data sciences 8 17 40 27 8 0 0 25 35 12
2018 Policy 7 23 21 28 19 0 1 31 48 68
2018 Project management 40 35 14 6 5 0 0 75 10 20
2018 None of the above 15 37 25 14 9 0 0 52 23 76
2017 Client contact centre 29 30 27 9 5 0 0 59 14 21
2017 Federal regulators 6 10 31 33 21 0 0 15 53 19
2017 Communications or public affairs 25 29 19 16 9 0 2 56 25 56
2017 Access to information and privacy 13 22 22 22 20 0 0 36 43 23
2017 Security 14 28 36 22 0 0 0 41 22 22
2017 Science and technology 60 10 30 0 0 0 0 70 0 10
2017 Library services 21 23 41 11 4 0 0 44 15 25
2017 Legal services 12 28 30 18 11 0 1 40 29 1855
2017 Administration and operations 21 31 25 16 5 0 3 53 21 279
2017 Human resources 13 25 28 21 11 1 0 39 32 115
2017 Financial management 27 36 18 8 7 1 3 66 15 117
2017 Procurement 18 6 24 30 11 6 6 26 46 17
2017 Real property 29 41 8 22 0 0 0 70 22 10
2017 Information management 38 32 13 10 1 0 5 74 12 76
2017 Information technology 23 31 21 14 9 0 1 55 23 108
2017 Evaluation 31 30 29 10 0 0 0 61 10 10
2017 Data sciences 15 24 20 32 10 0 0 39 42 20
2017 Policy 9 26 17 24 23 1 0 36 47 97
2017 Project management 27 30 21 12 9 0 0 58 21 23
2017 Other services to the public 38 15 7 0 22 0 19 65 27 13
2017 None of the above 15 30 22 14 16 1 1 46 31 161

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 58 5 11 6 0 0 78 17 18
2020 Federal regulators 11 45 34 10 0 0 0 56 10 18
2020 Communications or public affairs 17 24 24 22 12 2 0 42 34 59
2020 Access to information and privacy 6 19 25 17 26 6 0 28 46 16
2020 Security 17 19 30 17 18 0 0 35 35 24
2020 Library services 8 58 21 0 14 0 0 66 14 24
2020 Legal services 13 21 27 20 17 1 1 35 37 1818
2020 Administration and operations 27 29 23 10 7 1 2 58 18 239
2020 Human resources 24 22 20 20 12 0 2 47 33 136
2020 Financial management 35 27 21 15 1 0 2 63 16 114
2020 Procurement 7 22 13 30 27 0 0 30 57 13
2020 Real property 30 7 27 37 0 0 0 37 37 14
2020 Information management 24 38 17 14 5 0 2 64 19 55
2020 Information technology 16 24 31 16 10 1 2 41 27 107
2020 Data sciences 7 43 22 20 7 0 0 51 27 14
2020 Policy 15 28 19 21 17 1 0 43 38 113
2020 Project management 25 21 25 17 12 0 0 46 29 24
2020 Other services to the public 20 26 20 24 10 0 0 46 34 16
2020 None of the above 18 27 26 11 19 0 0 45 30 85
2019 Client contact centre 17 41 13 13 16 0 0 58 29 20
2019 Federal regulators 18 31 26 6 19 0 0 49 26 16
2019 Communications or public affairs 22 37 28 8 2 2 2 61 10 58
2019 Access to information and privacy 17 23 6 19 35 0 0 39 54 20
2019 Security 25 28 23 14 11 0 0 53 24 28
2019 Library services 16 12 38 13 20 0 0 29 34 23
2019 Legal services 13 22 27 21 16 1 1 35 38 1519
2019 Administration and operations 27 24 27 11 8 0 3 52 20 228
2019 Human resources 16 22 21 16 24 0 2 38 40 130
2019 Financial management 36 28 17 11 5 0 2 66 17 105
2019 Procurement 15 26 29 24 6 0 0 41 30 15
2019 Information management 34 26 21 8 6 2 2 63 15 60
2019 Information technology 20 35 22 13 10 0 0 55 23 77
2019 Internal audit 20 37 25 10 8 0 0 57 18 11
2019 Policy 15 32 25 12 14 2 0 48 27 88
2019 Project management 13 24 40 14 4 0 4 39 19 21
2019 Other services to the public 20 49 16 7 9 0 0 69 15 13
2019 None of the above 21 19 26 9 22 0 1 41 32 86
2018 Client contact centre 32 32 7 17 8 0 4 67 26 23
2018 Federal regulators 6 6 18 50 19 0 0 13 69 16
2018 Communications or public affairs 15 14 18 26 25 0 2 30 51 49
2018 Access to information and privacy 9 32 0 22 37 0 0 41 59 13
2018 Security 20 24 23 16 12 5 0 46 30 25
2018 Library services 0 19 32 20 24 5 0 20 46 20
2018 Legal services 11 21 27 21 20 1 1 32 41 1623
2018 Administration and operations 17 31 19 16 12 2 4 51 30 199
2018 Human resources 12 20 24 28 15 0 1 32 43 114
2018 Financial management 24 33 19 15 8 1 2 58 23 114
2018 Information management 23 24 26 13 12 0 2 48 26 60
2018 Information technology 9 30 29 17 13 1 1 40 30 70
2018 Evaluation 0 15 38 37 0 10 0 17 41 10
2018 Data sciences 0 23 16 31 23 0 8 25 58 13
2018 Policy 9 20 22 33 14 0 1 30 48 67
2018 Project management 22 28 30 15 5 0 0 50 20 20
2018 None of the above 18 24 25 21 10 1 2 43 32 75
2017 Client contact centre 23 40 9 14 9 0 5 66 24 21
2017 Federal regulators 11 11 41 27 5 6 0 23 34 18
2017 Communications or public affairs 15 25 23 20 15 2 0 40 36 57
2017 Access to information and privacy 18 9 17 22 34 0 0 27 56 23
2017 Security 0 36 24 19 17 4 0 38 37 22
2017 Science and technology 30 30 20 10 10 0 0 60 20 10
2017 Library services 7 12 25 27 29 0 0 19 56 25
2017 Legal services 13 21 26 19 18 1 1 35 38 1853
2017 Administration and operations 21 25 26 14 10 1 3 47 25 280
2017 Human resources 12 19 24 27 19 0 0 31 46 115
2017 Financial management 31 25 25 10 5 1 3 59 15 117
2017 Procurement 12 12 13 24 29 6 6 26 59 17
2017 Real property 39 22 17 11 11 0 0 61 22 10
2017 Information management 21 34 14 16 13 0 2 55 30 78
2017 Information technology 18 24 27 22 7 2 2 43 30 108
2017 Evaluation 20 21 19 30 10 0 0 41 40 10
2017 Data sciences 25 14 41 5 15 0 0 39 20 20
2017 Policy 13 18 26 17 26 0 0 31 43 99
2017 Project management 13 22 27 22 17 0 0 34 39 23
2017 Other services to the public 0 38 15 14 15 12 7 46 35 13
2017 None of the above 16 20 20 21 17 2 5 39 40 160

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 16 11 0 0 0 12 87 0 17
2020 Federal regulators 28 6 34 11 21 0 0 34 33 18
2020 Communications or public affairs 28 18 23 20 7 0 4 48 28 58
2020 Access to information and privacy 44 19 13 11 13 0 0 63 24 16
2020 Security 29 16 26 0 18 0 11 51 20 24
2020 Library services 55 28 4 0 0 0 13 95 0 23
2020 Legal services 16 24 24 17 18 0 1 40 36 1815
2020 Administration and operations 45 22 18 8 2 0 5 71 10 241
2020 Human resources 40 25 17 9 7 0 2 67 16 136
2020 Financial management 49 29 16 4 0 1 1 79 4 114
2020 Procurement 24 31 8 10 20 0 8 59 32 12
2020 Real property 37 21 21 21 0 0 0 58 21 14
2020 Information management 61 22 5 5 2 0 4 87 7 55
2020 Information technology 44 26 15 9 3 0 4 72 13 107
2020 Data sciences 51 29 6 0 7 0 7 86 8 14
2020 Policy 24 31 17 10 17 0 1 55 27 113
2020 Project management 38 29 17 16 0 0 0 67 16 24
2020 Other services to the public 40 33 13 10 0 0 4 76 11 16
2020 None of the above 30 19 12 20 13 1 5 52 34 84
2019 Client contact centre 52 13 15 0 6 0 15 76 7 20
2019 Federal regulators 26 16 32 13 13 0 0 43 26 16
2019 Communications or public affairs 46 27 16 3 3 0 5 76 7 58
2019 Access to information and privacy 47 22 18 0 0 0 13 80 0 20
2019 Security 42 45 3 3 3 0 3 90 7 28
2019 Library services 66 4 9 0 5 0 16 83 6 23
2019 Legal services 21 27 23 15 13 0 2 48 28 1526
2019 Administration and operations 52 26 8 5 1 0 8 85 6 231
2019 Human resources 45 20 18 5 3 0 9 72 9 128
2019 Financial management 58 27 9 1 2 0 4 88 3 108
2019 Procurement 54 24 8 14 0 0 0 77 14 15
2019 Information management 64 19 10 1 0 0 6 89 1 59
2019 Information technology 55 24 9 5 4 0 4 82 9 76
2019 Internal audit 55 27 10 0 8 0 0 82 8 11
2019 Policy 43 26 14 6 9 0 1 70 16 88
2019 Project management 41 37 8 0 10 0 4 81 10 21
2019 Other services to the public 62 25 6 0 8 0 0 86 8 11
2019 None of the above 34 28 17 7 9 0 5 65 16 85
2018 Client contact centre 67 7 13 0 0 0 14 85 0 23
2018 Federal regulators 19 25 18 25 12 0 0 44 38 16
2018 Communications or public affairs 40 22 10 14 8 0 6 66 23 49
2018 Access to information and privacy 62 16 7 7 0 0 7 84 8 13
2018 Security 33 40 15 8 4 0 0 73 12 25
2018 Library services 30 31 13 6 6 0 15 72 13 19
2018 Legal services 20 23 25 16 13 0 2 45 30 1617
2018 Administration and operations 45 20 17 8 2 0 9 71 11 199
2018 Human resources 44 22 21 5 3 0 4 69 9 113
2018 Financial management 42 24 22 3 2 1 7 71 5 114
2018 Information management 55 19 7 2 2 0 15 87 5 60
2018 Information technology 46 31 13 3 3 0 4 81 6 69
2018 Evaluation 39 21 24 8 0 8 0 65 9 11
2018 Data sciences 38 22 32 8 0 0 0 60 8 13
2018 Policy 19 23 25 17 14 0 3 43 31 69
2018 Project management 55 30 10 0 0 0 5 89 0 20
2018 None of the above 29 29 23 7 7 1 4 61 14 74
2017 Client contact centre 38 34 5 9 5 0 10 80 15 21
2017 Federal regulators 21 26 37 10 6 0 0 47 16 19
2017 Communications or public affairs 37 30 20 7 5 0 2 68 12 57
2017 Access to information and privacy 40 4 27 0 0 0 28 62 0 23
2017 Security 32 31 23 5 4 0 4 66 10 22
2017 Science and technology 70 30 0 0 0 0 0 100 0 10
2017 Library services 50 19 16 4 0 0 12 78 4 25
2017 Legal services 21 25 24 15 12 1 3 47 28 1855
2017 Administration and operations 40 26 15 5 2 0 12 76 8 279
2017 Human resources 27 28 16 8 5 0 16 65 15 115
2017 Financial management 51 19 9 3 1 1 16 84 5 116
2017 Procurement 42 12 17 12 6 6 6 60 20 17
2017 Real property 48 11 22 19 0 0 0 59 19 10
2017 Information management 56 17 7 1 0 3 16 90 2 77
2017 Information technology 43 32 15 7 2 0 2 76 9 108
2017 Evaluation 10 51 29 10 0 0 0 61 10 10
2017 Data sciences 29 46 15 10 0 0 0 76 10 20
2017 Policy 29 21 18 13 18 0 1 50 32 99
2017 Project management 49 26 4 8 0 0 13 86 10 23
2017 Other services to the public 29 16 0 0 15 7 33 75 25 13
2017 None of the above 29 24 18 9 14 0 6 57 24 160

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 37 5 0 11 0 0 83 11 18
2020 Federal regulators 11 28 28 17 16 0 0 39 33 18
2020 Communications or public affairs 11 35 25 24 5 0 0 46 29 59
2020 Access to information and privacy 14 27 21 18 21 0 0 41 39 15
2020 Security 20 16 30 17 18 0 0 35 34 24
2020 Library services 16 58 8 14 4 0 0 74 18 24
2020 Legal services 13 21 28 19 19 0 0 34 38 1815
2020 Administration and operations 34 29 20 9 8 0 1 63 17 239
2020 Human resources 26 25 23 14 10 0 2 52 24 135
2020 Financial management 33 33 21 8 3 2 1 68 10 114
2020 Procurement 15 21 15 15 35 0 0 36 50 13
2020 Real property 8 31 37 16 7 0 0 39 24 13
2020 Information management 37 18 18 19 7 0 0 55 26 56
2020 Information technology 31 29 21 14 5 0 1 60 19 107
2020 Data sciences 0 64 7 7 22 0 0 64 29 14
2020 Policy 17 27 17 18 21 0 0 43 40 112
2020 Project management 21 30 25 13 12 0 0 50 25 24
2020 Other services to the public 33 39 9 19 0 0 0 72 19 16
2020 None of the above 23 21 22 15 15 0 3 46 32 86
2019 Client contact centre 41 13 27 4 10 0 6 57 14 20
2019 Federal regulators 19 5 38 12 26 0 0 24 37 16
2019 Communications or public affairs 40 29 16 10 5 0 0 69 15 58
2019 Access to information and privacy 42 22 13 4 13 0 4 68 19 20
2019 Security 35 23 17 3 18 0 3 60 22 28
2019 Library services 27 19 40 5 9 0 0 46 14 23
2019 Legal services 15 27 27 16 15 0 0 42 31 1532
2019 Administration and operations 34 35 15 9 5 1 2 70 14 235
2019 Human resources 26 26 26 11 11 0 0 52 22 128
2019 Financial management 35 39 16 5 3 1 1 75 8 108
2019 Procurement 37 43 5 14 0 0 0 80 14 15
2019 Information management 48 24 18 5 5 0 0 72 10 60
2019 Information technology 44 28 12 7 9 0 0 72 16 77
2019 Internal audit 45 27 20 0 8 0 0 72 8 11
2019 Policy 24 24 26 12 14 0 0 48 26 88
2019 Project management 4 48 14 16 14 0 4 54 31 21
2019 Other services to the public 39 7 36 19 0 0 0 46 19 13
2019 None of the above 23 20 22 17 16 0 1 44 34 85
2018 Client contact centre 55 12 22 10 0 0 0 68 10 23
2018 Federal regulators 13 19 6 42 19 0 0 32 62 16
2018 Communications or public affairs 25 37 8 17 8 2 2 65 27 49
2018 Access to information and privacy 25 31 0 15 29 0 0 56 44 13
2018 Security 20 40 16 16 8 0 0 60 24 25
2018 Library services 10 45 30 10 5 0 0 55 15 20
2018 Legal services 13 24 27 19 16 0 0 37 35 1624
2018 Administration and operations 29 31 25 7 3 0 4 63 10 200
2018 Human resources 28 29 22 13 6 0 2 59 19 114
2018 Financial management 36 29 21 7 6 1 1 66 13 114
2018 Information management 35 36 19 5 5 0 0 71 10 60
2018 Information technology 36 34 20 7 4 0 0 70 10 70
2018 Evaluation 22 34 23 13 0 8 0 61 14 11
2018 Data sciences 8 31 31 15 15 0 0 39 31 13
2018 Policy 15 25 26 17 15 0 1 41 32 68
2018 Project management 52 16 33 0 0 0 0 67 0 20
2018 None of the above 19 34 26 11 9 0 2 54 20 76
2017 Client contact centre 14 35 24 19 4 0 5 51 24 21
2017 Federal regulators 9 26 26 27 6 0 6 38 34 19
2017 Communications or public affairs 32 30 25 8 3 0 2 62 12 57
2017 Access to information and privacy 34 8 12 23 19 0 4 44 44 23
2017 Security 14 26 46 14 0 0 0 41 14 22
2017 Science and technology 40 20 30 10 0 0 0 60 10 10
2017 Library services 29 36 15 15 4 0 0 65 19 25
2017 Legal services 15 26 28 18 12 0 0 41 31 1854
2017 Administration and operations 34 30 19 12 5 0 1 64 17 279
2017 Human resources 19 30 24 18 8 0 1 50 27 114
2017 Financial management 37 28 22 7 4 1 1 66 12 116
2017 Procurement 18 24 30 6 12 6 6 47 20 17
2017 Real property 38 22 30 0 11 0 0 59 11 10
2017 Information management 47 23 24 4 3 0 0 70 6 78
2017 Information technology 32 32 22 8 6 1 0 64 14 107
2017 Evaluation 10 31 29 20 10 0 0 41 30 10
2017 Data sciences 19 41 35 5 0 0 0 60 5 20
2017 Policy 16 29 26 20 10 0 0 45 29 99
2017 Project management 34 35 18 4 8 0 0 69 13 23
2017 Other services to the public 29 19 15 8 15 0 14 56 27 13
2017 None of the above 19 25 28 17 11 0 1 44 28 160

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 33 9 5 13 0 18 66 22 18
2020 Federal regulators 22 17 33 17 6 0 6 42 24 18
2020 Communications or public affairs 27 19 17 15 7 0 15 54 26 59
2020 Access to information and privacy 13 0 25 25 37 0 0 13 62 16
2020 Security 27 18 21 13 13 0 8 49 28 24
2020 Library services 35 28 20 8 8 0 0 63 16 24
2020 Legal services 25 21 20 14 14 0 6 49 30 1822
2020 Administration and operations 32 26 15 12 6 1 7 63 20 240
2020 Human resources 27 24 23 7 11 0 7 56 20 137
2020 Financial management 28 31 13 14 7 1 8 64 22 114
2020 Procurement 22 15 17 7 24 0 15 44 37 13
2020 Real property 7 21 36 14 7 0 14 33 25 14
2020 Information management 26 20 27 17 7 0 3 47 24 56
2020 Information technology 28 24 20 11 6 1 11 58 19 107
2020 Data sciences 58 22 6 14 0 0 0 80 14 14
2020 Policy 23 19 21 12 15 0 11 47 30 113
2020 Project management 24 33 18 8 8 0 8 63 18 24
2020 Other services to the public 37 32 17 6 7 0 0 70 13 16
2020 None of the above 23 18 25 13 12 0 9 45 28 85

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 37 11 5 6 0 0 78 11 18
2020 Federal regulators 17 61 17 6 0 0 0 78 6 18
2020 Communications or public affairs 35 32 15 5 5 5 2 73 11 59
2020 Access to information and privacy 24 32 13 13 12 0 7 59 27 16
2020 Security 24 24 25 22 4 0 0 48 27 24
2020 Library services 17 41 21 14 4 4 0 60 19 24
2020 Legal services 26 35 25 9 4 0 1 62 13 1819
2020 Administration and operations 41 32 17 4 3 2 1 76 7 240
2020 Human resources 37 31 22 5 3 1 1 69 9 136
2020 Financial management 41 41 9 3 3 2 1 84 7 114
2020 Procurement 22 21 15 9 17 0 16 52 31 13
2020 Real property 49 28 15 7 0 0 0 77 7 14
2020 Information management 32 35 23 4 2 2 2 70 7 55
2020 Information technology 36 41 13 5 2 3 1 80 7 107
2020 Data sciences 36 42 14 7 0 0 0 78 7 14
2020 Policy 24 35 24 9 5 1 1 60 15 113
2020 Project management 37 47 9 4 4 0 0 84 8 24
2020 Other services to the public 41 40 8 7 0 0 4 84 8 15
2020 None of the above 31 28 17 10 12 1 0 60 23 85
2019 Client contact centre 43 28 11 12 6 0 0 71 18 20
2019 Federal regulators 11 58 18 13 0 0 0 69 13 16
2019 Communications or public affairs 24 39 24 10 3 0 0 63 13 57
2019 Access to information and privacy 37 16 20 14 9 4 0 55 24 20
2019 Security 40 38 7 7 8 0 0 78 15 27
2019 Library services 26 36 14 9 16 0 0 62 25 22
2019 Legal services 21 36 25 11 6 1 1 57 17 1527
2019 Administration and operations 32 38 18 7 1 1 3 73 9 233
2019 Human resources 21 36 25 9 6 2 2 59 15 129
2019 Financial management 37 39 16 6 1 1 1 77 7 108
2019 Procurement 28 46 20 0 6 0 0 73 6 15
2019 Information management 39 31 19 4 8 0 0 70 11 60
2019 Information technology 37 37 16 5 5 0 0 74 10 77
2019 Internal audit 45 37 0 0 8 0 10 91 9 11
2019 Policy 22 37 25 10 7 0 0 59 17 87
2019 Project management 15 51 20 15 0 0 0 66 15 21
2019 Other services to the public 38 55 7 0 0 0 0 93 0 13
2019 None of the above 33 23 22 7 12 0 3 57 20 86
2018 Client contact centre 46 30 14 0 9 0 0 76 9 22
2018 Federal regulators 6 44 31 6 13 0 0 51 18 16
2018 Communications or public affairs 22 28 23 18 6 0 2 51 25 49
2018 Access to information and privacy 41 15 44 0 0 0 0 56 0 13
2018 Security 43 23 26 0 8 0 0 66 8 26
2018 Library services 32 34 25 5 5 0 0 66 9 20
2018 Legal services 18 34 27 13 7 0 1 52 21 1619
2018 Administration and operations 32 35 21 5 3 0 5 70 8 200
2018 Human resources 30 26 24 15 4 0 0 57 19 112
2018 Financial management 29 37 23 6 5 0 0 66 11 111
2018 Information management 28 34 25 7 4 0 2 63 11 58
2018 Information technology 35 38 16 6 2 0 3 74 9 70
2018 Evaluation 22 36 17 17 0 8 0 63 18 11
2018 Data sciences 8 23 47 15 8 0 0 31 23 13
2018 Policy 13 35 30 14 5 0 3 49 19 69
2018 Project management 32 37 11 10 5 5 0 72 16 20
2018 None of the above 28 32 22 7 11 0 0 60 18 76
2017 Client contact centre 34 39 18 9 0 0 0 72 9 21
2017 Federal regulators 5 47 32 11 6 0 0 52 16 19
2017 Communications or public affairs 28 28 20 19 3 0 2 57 22 57
2017 Access to information and privacy 32 35 21 8 0 0 4 70 8 23
2017 Security 18 46 18 14 4 0 0 64 18 22
2017 Science and technology 20 50 0 20 10 0 0 70 30 10
2017 Library services 7 41 29 8 15 0 0 48 23 25
2017 Legal services 18 32 26 14 8 1 1 51 23 1853
2017 Administration and operations 31 33 21 7 4 0 3 66 12 279
2017 Human resources 20 38 21 10 9 0 2 60 19 114
2017 Financial management 36 32 19 6 5 1 2 70 11 116
2017 Procurement 6 23 35 7 18 6 6 33 27 17
2017 Real property 39 19 22 11 0 0 9 64 12 10
2017 Information management 46 26 15 7 4 0 1 73 11 78
2017 Information technology 28 39 21 9 3 1 0 67 12 107
2017 Evaluation 10 19 20 30 21 0 0 29 51 10
2017 Data sciences 33 33 14 15 5 0 0 66 19 20
2017 Policy 20 33 28 14 3 2 0 54 17 99
2017 Project management 36 17 34 4 4 0 4 55 9 23
2017 Other services to the public 34 22 0 23 8 7 7 65 35 13
2017 None of the above 26 31 18 14 9 0 2 58 23 162

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 47 12 5 0 0 0 83 5 18
2020 Federal regulators 6 34 39 17 5 0 0 39 21 18
2020 Communications or public affairs 12 42 30 7 10 0 0 54 17 59
2020 Access to information and privacy 6 51 11 25 6 0 0 58 32 16
2020 Security 21 32 21 17 9 0 0 53 26 24
2020 Library services 16 49 25 4 6 0 0 66 10 24
2020 Legal services 23 36 24 11 5 1 0 60 16 1817
2020 Administration and operations 30 35 23 7 4 1 1 65 11 239
2020 Human resources 25 37 21 8 7 1 0 63 15 135
2020 Financial management 34 41 13 9 2 1 1 76 11 114
2020 Procurement 22 36 7 0 35 0 0 58 35 13
2020 Real property 37 34 7 22 0 0 0 70 22 14
2020 Information management 29 33 26 9 2 0 2 63 11 56
2020 Information technology 27 39 19 8 3 3 1 69 12 106
2020 Data sciences 29 15 29 27 0 0 0 44 27 14
2020 Policy 16 38 28 8 8 1 0 55 17 112
2020 Project management 33 42 16 4 4 0 0 76 8 24
2020 Other services to the public 37 25 27 4 0 0 7 67 4 16
2020 None of the above 33 27 18 15 7 0 0 59 23 84
2019 Client contact centre 43 15 19 11 6 6 0 62 18 20
2019 Federal regulators 13 37 18 19 13 0 0 50 32 16
2019 Communications or public affairs 14 40 24 15 8 0 0 53 23 57
2019 Access to information and privacy 28 20 20 19 9 0 4 51 29 20
2019 Security 23 25 29 19 4 0 0 48 23 26
2019 Library services 14 49 21 9 8 0 0 63 17 22
2019 Legal services 19 35 28 12 5 1 1 55 17 1527
2019 Administration and operations 33 36 20 7 3 0 2 69 10 234
2019 Human resources 22 33 27 11 5 1 2 56 17 130
2019 Financial management 35 35 22 6 1 0 1 71 7 106
2019 Procurement 28 40 26 0 6 0 0 68 6 15
2019 Information management 34 38 16 8 2 0 2 73 10 60
2019 Information technology 28 39 16 10 6 0 0 68 17 77
2019 Internal audit 35 37 10 0 8 0 10 80 9 11
2019 Policy 18 36 24 12 9 0 0 54 21 87
2019 Project management 9 47 30 10 0 0 4 58 10 21
2019 Other services to the public 34 36 30 0 0 0 0 70 0 13
2019 None of the above 25 23 27 12 12 0 1 49 24 86
2018 Client contact centre 31 24 22 12 5 5 0 58 18 22
2018 Federal regulators 6 38 24 12 19 0 0 44 31 16
2018 Communications or public affairs 21 20 21 26 10 0 2 42 37 49
2018 Access to information and privacy 33 22 22 22 0 0 0 56 22 13
2018 Security 26 40 19 12 4 0 0 66 16 26
2018 Library services 10 51 19 6 14 0 0 61 20 20
2018 Legal services 16 35 27 15 6 0 1 51 21 1617
2018 Administration and operations 23 40 23 10 2 1 2 64 12 200
2018 Human resources 12 39 27 15 7 0 1 51 22 114
2018 Financial management 23 38 26 9 3 0 0 62 12 112
2018 Information management 28 26 23 11 7 0 5 57 19 58
2018 Information technology 26 39 17 15 2 0 2 66 17 68
2018 Evaluation 26 31 17 17 0 8 0 63 18 11
2018 Data sciences 0 22 31 31 17 0 0 22 48 13
2018 Policy 11 37 25 15 11 0 1 48 27 68
2018 Project management 28 30 20 16 5 0 0 58 22 19
2018 None of the above 21 39 19 8 11 1 0 61 20 75
2017 Client contact centre 28 48 9 14 0 0 0 77 14 21
2017 Federal regulators 6 35 54 0 6 0 0 41 6 19
2017 Communications or public affairs 25 25 24 12 12 0 2 51 24 56
2017 Access to information and privacy 17 28 27 12 12 0 4 47 25 23
2017 Security 9 32 37 22 0 0 0 41 22 22
2017 Science and technology 40 30 10 10 10 0 0 70 20 10
2017 Library services 16 36 27 9 8 4 0 54 18 25
2017 Legal services 19 33 26 14 6 1 1 53 21 1854
2017 Administration and operations 21 33 24 15 4 1 1 55 20 280
2017 Human resources 10 31 29 19 10 0 2 41 30 114
2017 Financial management 31 33 23 9 4 0 0 64 13 116
2017 Procurement 6 36 18 11 18 6 6 47 32 17
2017 Real property 39 39 11 11 0 0 0 78 11 10
2017 Information management 28 35 21 12 4 0 0 64 15 78
2017 Information technology 25 32 24 11 6 1 1 58 17 107
2017 Evaluation 10 20 39 20 10 0 0 30 30 10
2017 Data sciences 15 20 24 37 5 0 0 35 42 20
2017 Policy 14 30 27 20 8 1 0 44 28 99
2017 Project management 36 35 13 8 4 0 4 74 13 23
2017 Other services to the public 42 22 7 7 8 7 7 75 17 13
2017 None of the above 19 32 23 11 10 1 4 53 22 160

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 44 17 0 5 0 0 78 5 18
2020 Federal regulators 28 44 22 0 6 0 0 72 6 18
2020 Communications or public affairs 25 38 17 10 10 0 0 63 20 59
2020 Access to information and privacy 19 43 13 18 6 0 0 62 25 16
2020 Security 37 24 9 17 9 0 4 64 27 24
2020 Library services 20 49 21 10 0 0 0 70 10 24
2020 Legal services 33 36 20 8 3 0 1 69 11 1816
2020 Administration and operations 41 32 18 4 3 1 1 74 7 240
2020 Human resources 38 27 21 8 6 0 1 66 13 136
2020 Financial management 40 33 17 5 3 0 1 74 9 113
2020 Procurement 46 13 7 26 7 0 0 60 33 13
2020 Real property 37 21 34 8 0 0 0 58 8 14
2020 Information management 43 27 21 7 0 0 2 71 8 55
2020 Information technology 27 40 22 3 3 3 2 71 6 107
2020 Data sciences 22 42 7 22 7 0 0 64 29 14
2020 Policy 23 43 18 10 6 1 0 66 16 113
2020 Project management 47 33 8 8 4 0 0 80 12 24
2020 Other services to the public 15 45 18 7 0 0 15 71 8 16
2020 None of the above 33 26 24 9 7 0 1 60 16 83
2019 Client contact centre 42 23 23 6 6 0 0 65 12 20
2019 Federal regulators 37 26 24 13 0 0 0 63 13 16
2019 Communications or public affairs 14 44 17 15 10 0 0 58 25 57
2019 Access to information and privacy 29 33 24 5 9 0 0 62 14 20
2019 Security 33 32 25 11 0 0 0 64 11 27
2019 Library services 19 39 21 9 13 0 0 58 21 22
2019 Legal services 28 38 20 9 4 1 1 67 13 1520
2019 Administration and operations 36 28 22 10 3 0 2 65 13 234
2019 Human resources 32 33 18 12 5 0 1 65 17 130
2019 Financial management 34 37 18 8 2 0 1 71 10 107
2019 Procurement 38 44 12 0 6 0 0 82 6 15
2019 Information management 32 41 15 5 5 0 2 75 10 60
2019 Information technology 34 37 11 12 4 0 1 73 16 77
2019 Internal audit 52 20 10 0 8 0 10 80 9 11
2019 Policy 25 33 20 13 7 0 1 59 20 88
2019 Project management 33 38 24 4 0 0 0 71 4 21
2019 Other services to the public 38 43 14 5 0 0 0 81 5 13
2019 None of the above 33 29 15 8 12 0 3 64 21 86
2018 Client contact centre 49 28 9 8 5 0 0 77 13 21
2018 Federal regulators 25 31 25 6 13 0 0 56 19 16
2018 Communications or public affairs 19 26 24 18 12 0 0 45 30 49
2018 Access to information and privacy 40 22 15 22 0 0 0 63 22 13
2018 Security 50 31 8 4 8 0 0 81 12 26
2018 Library services 27 20 39 14 0 0 0 47 14 20
2018 Legal services 24 36 22 11 5 0 1 61 16 1615
2018 Administration and operations 32 32 24 6 2 1 3 66 9 200
2018 Human resources 23 37 18 15 7 1 1 60 22 114
2018 Financial management 25 32 27 10 5 0 1 57 15 112
2018 Information management 27 35 16 11 8 0 3 64 20 58
2018 Information technology 29 43 14 6 5 0 3 74 11 69
2018 Evaluation 46 16 0 30 0 8 0 67 33 11
2018 Data sciences 0 29 23 33 15 0 0 29 48 13
2018 Policy 17 32 23 13 13 0 1 50 26 69
2018 Project management 55 20 9 6 10 0 0 75 16 20
2018 None of the above 28 37 14 7 14 0 0 65 21 76
2017 Client contact centre 24 40 18 14 0 0 5 67 14 21
2017 Federal regulators 9 54 37 0 0 0 0 63 0 19
2017 Communications or public affairs 21 27 16 22 12 0 2 49 34 57
2017 Access to information and privacy 22 31 18 16 8 0 4 56 25 23
2017 Security 18 36 32 14 0 0 0 54 14 22
2017 Science and technology 60 10 20 0 10 0 0 70 10 10
2017 Library services 37 32 8 7 12 4 0 72 20 25
2017 Legal services 26 37 21 9 5 1 1 64 14 1855
2017 Administration and operations 31 30 22 11 4 0 2 62 15 280
2017 Human resources 19 32 21 14 11 0 2 53 26 114
2017 Financial management 28 33 20 12 6 0 1 61 19 116
2017 Procurement 18 19 35 6 12 6 6 41 20 17
2017 Real property 56 33 11 0 0 0 0 89 0 10
2017 Information management 32 33 20 9 5 1 0 67 14 78
2017 Information technology 29 37 17 13 3 1 1 66 16 107
2017 Evaluation 20 29 41 10 0 0 0 49 10 10
2017 Data sciences 20 36 15 24 5 0 0 56 29 20
2017 Policy 17 35 25 15 6 1 1 53 22 99
2017 Project management 40 26 17 4 9 0 4 69 13 23
2017 Other services to the public 48 30 7 7 8 0 0 78 15 13
2017 None of the above 29 27 20 11 9 2 2 59 20 162

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 33 26 0 0 0 0 74 0 18
2020 Federal regulators 46 30 0 12 12 0 0 76 24 17
2020 Communications or public affairs 53 25 14 2 5 0 2 79 7 58
2020 Access to information and privacy 56 22 7 7 7 0 0 78 15 14
2020 Security 37 24 9 4 18 0 8 66 24 24
2020 Library services 41 41 4 14 0 0 0 82 14 24
2020 Legal services 38 27 18 10 6 0 1 66 16 1809
2020 Administration and operations 47 27 13 7 5 0 1 75 12 237
2020 Human resources 53 25 13 5 5 0 0 78 10 137
2020 Financial management 51 35 9 2 3 1 0 86 5 113
2020 Procurement 39 30 22 9 0 0 0 69 9 13
2020 Real property 51 13 28 8 0 0 0 64 8 14
2020 Information management 48 27 15 4 4 0 2 76 8 54
2020 Information technology 37 34 15 6 3 2 3 75 9 105
2020 Data sciences 58 15 13 0 7 7 0 78 8 14
2020 Policy 43 37 15 3 2 1 0 80 4 111
2020 Project management 63 16 9 4 8 0 0 79 12 24
2020 Other services to the public 46 30 18 7 0 0 0 75 7 16
2020 None of the above 45 15 16 10 13 0 1 61 23 85
2019 Client contact centre 46 23 11 10 10 0 0 69 20 20
2019 Federal regulators 43 44 6 6 0 0 0 87 6 16
2019 Communications or public affairs 33 40 20 0 3 2 2 75 3 57
2019 Access to information and privacy 43 30 12 5 9 0 0 74 14 19
2019 Security 57 15 14 4 7 0 4 74 11 27
2019 Library services 53 16 14 8 9 0 0 69 17 22
2019 Legal services 32 28 18 10 10 1 1 61 21 1525
2019 Administration and operations 47 25 12 8 6 0 2 73 14 233
2019 Human resources 46 24 14 9 5 0 2 71 14 128
2019 Financial management 43 41 12 2 2 0 1 85 3 107
2019 Procurement 40 25 28 6 0 0 0 65 6 14
2019 Information management 40 26 20 7 7 0 0 66 14 60
2019 Information technology 50 29 7 4 8 0 3 81 11 77
2019 Internal audit 45 30 17 0 8 0 0 74 8 11
2019 Policy 41 25 19 10 4 0 0 67 14 87
2019 Project management 44 35 5 12 5 0 0 79 16 20
2019 Other services to the public 52 28 21 0 0 0 0 79 0 13
2019 None of the above 49 14 18 9 8 0 1 64 18 85

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 37 16 6 0 0 0 78 6 18
2020 Federal regulators 39 17 33 11 0 0 0 56 11 18
2020 Communications or public affairs 33 24 29 12 2 0 0 57 14 59
2020 Access to information and privacy 7 32 24 18 19 0 0 39 38 16
2020 Security 37 11 18 21 9 0 4 50 31 24
2020 Library services 21 45 20 4 10 0 0 66 14 24
2020 Legal services 20 29 26 17 7 0 0 50 24 1819
2020 Administration and operations 27 35 22 9 5 0 1 63 15 241
2020 Human resources 29 31 21 12 7 0 0 60 19 136
2020 Financial management 25 42 17 12 4 0 0 67 16 114
2020 Procurement 24 28 31 0 17 0 0 52 17 13
2020 Real property 8 71 7 14 0 0 0 79 14 14
2020 Information management 28 28 23 12 6 2 2 58 18 56
2020 Information technology 43 26 21 7 2 2 0 70 9 107
2020 Data sciences 27 36 22 14 0 0 0 64 14 14
2020 Policy 21 33 24 14 8 0 0 54 22 113
2020 Project management 34 26 29 4 4 0 4 62 8 24
2020 Other services to the public 27 44 21 0 7 0 0 72 7 16
2020 None of the above 22 30 27 8 12 0 1 53 20 86

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 48 21 0 5 0 0 73 5 18
2020 Federal regulators 34 17 34 16 0 0 0 51 16 18
2020 Communications or public affairs 25 30 29 7 5 3 0 58 13 59
2020 Access to information and privacy 17 39 13 25 6 0 0 56 32 16
2020 Security 21 36 17 13 8 0 4 60 23 24
2020 Library services 8 37 42 10 0 4 0 47 10 24
2020 Legal services 18 30 29 15 8 0 0 48 23 1815
2020 Administration and operations 27 39 16 10 7 0 1 67 17 240
2020 Human resources 22 29 21 18 10 0 0 51 28 137
2020 Financial management 28 43 22 6 1 0 0 71 7 113
2020 Procurement 22 15 48 6 9 0 0 37 15 13
2020 Real property 23 28 27 14 8 0 0 51 22 14
2020 Information management 29 25 23 14 9 0 0 54 23 56
2020 Information technology 33 36 13 13 2 2 2 71 15 107
2020 Data sciences 14 14 44 27 0 0 0 29 27 14
2020 Policy 16 33 28 12 11 0 1 49 23 113
2020 Project management 38 29 25 9 0 0 0 67 9 24
2020 Other services to the public 34 31 17 14 4 0 0 65 18 16
2020 None of the above 30 31 21 12 6 0 0 60 18 84
2019 Client contact centre 53 19 15 0 6 0 6 77 7 19
2019 Federal regulators 24 37 26 13 0 0 0 62 13 16
2019 Communications or public affairs 37 41 10 5 5 2 0 80 10 57
2019 Access to information and privacy 41 25 20 10 4 0 0 66 14 20
2019 Security 29 25 21 19 7 0 0 54 26 27
2019 Library services 22 34 36 9 0 0 0 56 9 22
2019 Legal services 25 31 26 11 6 1 0 57 17 1522
2019 Administration and operations 37 30 21 7 3 0 1 69 10 232
2019 Human resources 25 30 27 10 6 0 2 56 16 130
2019 Financial management 49 30 13 6 1 0 1 80 8 106
2019 Procurement 35 47 5 12 0 0 0 82 12 15
2019 Information management 42 36 16 4 3 0 0 77 7 60
2019 Information technology 41 31 17 5 5 0 1 73 10 77
2019 Internal audit 35 30 27 0 8 0 0 65 8 11
2019 Policy 39 25 20 9 7 0 1 65 16 88
2019 Project management 32 38 25 5 0 0 0 70 5 20
2019 Other services to the public 18 28 39 15 0 0 0 46 15 12
2019 None of the above 30 32 23 5 5 1 4 65 11 85
2018 Client contact centre 53 25 4 9 8 0 0 78 17 22
2018 Federal regulators 19 44 11 19 6 0 0 63 25 16
2018 Communications or public affairs 24 40 17 14 4 0 0 64 19 47
2018 Access to information and privacy 32 31 15 22 0 0 0 62 22 13
2018 Security 30 39 16 12 4 0 0 69 16 26
2018 Library services 9 39 37 9 5 0 0 49 14 20
2018 Legal services 21 33 25 14 5 0 1 55 20 1611
2018 Administration and operations 30 28 25 9 4 0 3 60 14 200
2018 Human resources 24 33 25 10 7 0 2 57 17 113
2018 Financial management 26 41 26 6 3 0 0 66 8 111
2018 Information management 40 25 27 5 2 0 2 66 7 56
2018 Information technology 30 41 22 5 2 0 2 72 6 68
2018 Evaluation 61 0 17 13 0 8 0 67 14 11
2018 Data sciences 31 6 40 8 15 0 0 37 23 13
2018 Policy 20 33 23 17 6 0 0 54 23 69
2018 Project management 39 32 25 5 0 0 0 71 5 20
2018 None of the above 30 30 25 3 9 2 1 62 12 76
2017 Client contact centre 39 34 13 9 5 0 0 73 14 21
2017 Federal regulators 15 21 53 11 0 0 0 36 11 19
2017 Communications or public affairs 32 31 21 7 7 0 2 65 14 57
2017 Access to information and privacy 25 29 19 17 5 0 4 57 23 23
2017 Security 23 31 17 19 9 0 0 54 29 22
2017 Science and technology 50 20 20 0 10 0 0 70 10 10
2017 Library services 37 12 29 4 15 4 0 50 20 25
2017 Legal services 23 30 25 13 7 1 1 54 20 1849
2017 Administration and operations 29 30 19 13 5 1 3 61 19 279
2017 Human resources 14 35 26 15 9 0 1 50 24 114
2017 Financial management 36 42 13 6 3 0 1 78 8 115
2017 Procurement 24 18 24 12 11 6 6 47 26 17
2017 Real property 30 9 20 41 0 0 0 39 41 10
2017 Information management 39 32 15 5 6 1 1 73 12 78
2017 Information technology 33 35 15 11 3 2 1 70 14 107
2017 Evaluation 30 49 10 0 10 0 0 80 10 10
2017 Data sciences 35 29 14 18 0 5 0 66 19 20
2017 Policy 29 24 29 14 3 1 0 53 17 98
2017 Project management 28 40 13 10 5 0 4 71 15 22
2017 Other services to the public 31 41 0 7 8 0 14 83 17 13
2017 None of the above 30 23 23 11 9 0 3 55 21 160

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 29 17 0 0 0 0 83 0 17
2020 Federal regulators 34 22 27 11 0 0 6 59 12 18
2020 Communications or public affairs 44 29 19 4 2 0 2 75 6 58
2020 Access to information and privacy 33 25 23 13 6 0 0 58 19 16
2020 Security 36 25 25 5 0 0 8 67 5 24
2020 Library services 19 56 25 0 0 0 0 75 0 23
2020 Legal services 36 31 22 7 4 0 1 67 11 1815
2020 Administration and operations 46 28 15 5 4 0 3 76 9 240
2020 Human resources 45 28 16 9 3 0 0 73 12 136
2020 Financial management 53 35 5 4 2 0 1 89 6 113
2020 Procurement 31 30 13 17 0 0 9 67 18 13
2020 Real property 65 28 7 0 0 0 0 93 0 14
2020 Information management 56 32 6 4 2 0 0 88 6 56
2020 Information technology 53 30 9 3 0 2 4 88 3 106
2020 Data sciences 64 22 14 0 0 0 0 86 0 14
2020 Policy 37 29 21 10 2 0 1 67 12 113
2020 Project management 45 38 9 4 0 0 4 87 4 24
2020 Other services to the public 60 22 12 6 0 0 0 82 6 16
2020 None of the above 38 31 14 9 4 0 4 72 14 84
2019 Client contact centre 66 12 16 0 6 0 0 78 6 20
2019 Federal regulators 36 45 6 13 0 0 0 81 13 16
2019 Communications or public affairs 63 21 13 2 2 0 0 83 3 57
2019 Access to information and privacy 51 21 19 4 4 0 0 72 9 20
2019 Security 55 23 15 4 4 0 0 78 7 27
2019 Library services 59 28 5 9 0 0 0 87 9 21
2019 Legal services 45 30 14 5 5 0 0 75 10 1518
2019 Administration and operations 55 23 13 5 2 0 2 80 7 232
2019 Human resources 47 25 15 8 3 0 2 73 12 129
2019 Financial management 64 23 9 3 0 0 2 88 3 107
2019 Procurement 69 13 0 6 12 0 0 82 18 15
2019 Information management 53 24 12 2 7 0 2 79 8 59
2019 Information technology 62 21 9 4 4 0 1 84 8 75
2019 Internal audit 45 37 0 10 8 0 0 82 18 11
2019 Policy 60 19 15 5 1 0 0 79 6 88
2019 Project management 36 41 5 9 9 0 0 77 17 21
2019 Other services to the public 38 23 25 14 0 0 0 62 14 13
2019 None of the above 48 15 14 7 10 0 5 67 18 85
2018 Client contact centre 46 14 8 13 9 5 5 66 25 22
2018 Federal regulators 32 42 12 6 6 0 0 75 13 16
2018 Communications or public affairs 59 19 16 2 2 0 2 79 4 49
2018 Access to information and privacy 56 15 7 15 0 7 0 76 16 13
2018 Security 50 38 12 0 0 0 0 88 0 26
2018 Library services 39 34 22 0 5 0 0 74 5 20
2018 Legal services 44 28 15 7 4 0 1 73 12 1611
2018 Administration and operations 55 23 9 5 3 0 5 82 9 199
2018 Human resources 39 32 14 6 7 0 2 73 13 114
2018 Financial management 58 22 14 5 1 0 1 81 6 112
2018 Information management 52 21 16 2 3 0 5 77 5 58
2018 Information technology 61 23 12 3 0 0 1 85 3 69
2018 Evaluation 26 24 0 17 24 8 0 55 45 11
2018 Data sciences 46 39 0 8 8 0 0 85 15 13
2018 Policy 54 22 9 9 3 0 3 78 13 69
2018 Project management 59 15 11 10 0 0 5 78 10 20
2018 None of the above 58 21 9 7 4 2 0 80 11 75
2017 Client contact centre 72 10 18 0 0 0 0 82 0 21
2017 Federal regulators 52 26 17 0 0 0 6 82 0 19
2017 Communications or public affairs 56 26 15 2 2 0 0 81 4 56
2017 Access to information and privacy 57 22 0 17 4 0 0 79 21 23
2017 Security 49 33 5 9 0 4 0 85 10 22
2017 Science and technology 50 20 20 10 0 0 0 70 10 10
2017 Library services 46 19 24 4 8 0 0 65 12 25
2017 Legal services 51 27 13 5 2 0 1 79 8 1858
2017 Administration and operations 59 22 11 3 1 0 3 84 5 279
2017 Human resources 51 29 12 3 3 0 1 81 7 115
2017 Financial management 57 23 11 2 2 2 3 85 4 117
2017 Procurement 29 19 23 6 12 6 6 55 20 17
2017 Real property 51 40 9 0 0 0 0 91 0 10
2017 Information management 60 23 8 1 3 1 4 88 4 77
2017 Information technology 67 18 10 3 2 0 0 85 5 108
2017 Evaluation 19 0 20 10 51 0 0 19 61 10
2017 Data sciences 66 10 5 5 10 5 0 80 15 20
2017 Policy 62 21 9 6 2 0 0 83 8 99
2017 Project management 62 13 17 4 4 0 0 75 8 23
2017 Other services to the public 56 29 0 0 8 0 7 92 8 13
2017 None of the above 50 24 12 9 2 0 2 76 11 161

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 33 15 0 0 0 0 85 0 18
2020 Federal regulators 17 34 34 16 0 0 0 51 16 18
2020 Communications or public affairs 20 42 24 11 3 0 0 62 14 59
2020 Access to information and privacy 13 27 25 13 21 0 0 41 34 15
2020 Security 22 43 14 18 4 0 0 64 22 23
2020 Library services 14 37 42 8 0 0 0 50 8 24
2020 Legal services 14 33 30 15 8 0 0 47 23 1814
2020 Administration and operations 26 40 18 10 6 0 0 66 16 241
2020 Human resources 28 39 19 8 6 0 0 67 13 134
2020 Financial management 35 40 18 6 1 0 0 75 7 113
2020 Procurement 7 52 24 0 17 0 0 60 17 13
2020 Real property 40 30 15 15 0 0 0 70 15 13
2020 Information management 31 42 25 2 0 0 0 73 2 56
2020 Information technology 38 43 12 4 1 1 2 83 5 106
2020 Data sciences 15 43 42 0 0 0 0 58 0 14
2020 Policy 13 35 32 13 7 0 1 48 20 113
2020 Project management 25 46 16 8 4 0 0 71 13 24
2020 Other services to the public 26 28 23 10 12 0 0 55 23 16
2020 None of the above 21 41 20 10 8 0 1 63 17 86

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 16 6 5 0 0 5 88 6 18
2020 Federal regulators 72 6 0 11 0 0 11 87 13 18
2020 Communications or public affairs 69 22 3 2 0 2 2 95 2 59
2020 Access to information and privacy 49 19 18 6 0 0 6 73 7 16
2020 Security 45 34 8 0 0 0 13 90 0 24
2020 Library services 49 34 4 4 0 0 8 91 5 23
2020 Legal services 64 17 7 3 1 1 6 87 5 1809
2020 Administration and operations 66 17 10 2 1 0 3 86 4 239
2020 Human resources 67 17 7 4 2 0 3 87 6 135
2020 Financial management 73 20 3 1 0 0 3 96 1 112
2020 Procurement 59 15 0 7 0 0 18 91 9 13
2020 Real property 71 21 0 0 0 0 8 100 0 14
2020 Information management 72 18 4 2 0 0 4 94 2 56
2020 Information technology 70 18 6 0 0 2 5 94 0 107
2020 Data sciences 78 7 14 0 0 0 0 86 0 14
2020 Policy 55 28 6 2 1 2 6 90 3 112
2020 Project management 71 8 9 0 0 0 12 90 0 24
2020 Other services to the public 64 17 7 6 6 0 0 81 12 16
2020 None of the above 62 14 11 4 4 0 6 80 8 85
2019 Client contact centre 75 4 12 0 6 0 4 81 6 20
2019 Federal regulators 68 19 0 6 0 0 6 93 7 16
2019 Communications or public affairs 80 10 5 0 0 0 5 95 0 57
2019 Access to information and privacy 62 25 0 0 0 4 9 100 0 20
2019 Security 71 11 0 0 4 4 11 96 4 27
2019 Library services 70 8 5 0 4 0 12 89 5 22
2019 Legal services 72 12 6 2 2 1 6 90 4 1516
2019 Administration and operations 69 13 6 3 1 0 7 89 5 234
2019 Human resources 68 14 6 2 2 1 9 90 4 129
2019 Financial management 81 13 3 1 0 0 3 96 1 107
2019 Procurement 70 0 6 6 12 0 5 74 19 15
2019 Information management 68 12 5 2 5 0 9 87 7 59
2019 Information technology 71 14 5 4 3 0 4 89 6 77
2019 Internal audit 55 20 17 0 8 0 0 74 8 11
2019 Policy 76 13 1 1 2 1 5 95 4 88
2019 Project management 69 20 5 0 0 0 6 94 0 21
2019 Other services to the public 65 7 19 9 0 0 0 72 9 13
2019 None of the above 70 7 6 1 5 2 9 87 7 85
2018 Client contact centre 74 9 5 4 0 3 4 90 5 22
2018 Federal regulators 70 24 0 0 6 0 0 94 6 16
2018 Communications or public affairs 79 12 4 0 0 0 4 96 0 48
2018 Access to information and privacy 71 15 7 0 7 0 0 85 7 13
2018 Security 65 16 12 4 0 0 4 84 4 26
2018 Library services 68 15 18 0 0 0 0 82 0 19
2018 Legal services 70 14 6 3 2 1 5 89 5 1612
2018 Administration and operations 69 12 7 1 2 0 9 90 3 199
2018 Human resources 65 16 6 2 5 0 6 86 7 114
2018 Financial management 73 18 5 1 1 0 2 93 2 111
2018 Information management 68 16 4 0 3 0 9 92 3 58
2018 Information technology 61 21 9 3 1 0 4 86 5 70
2018 Evaluation 42 8 17 8 15 8 0 55 26 11
2018 Data sciences 77 15 8 0 0 0 0 92 0 13
2018 Policy 74 10 3 3 3 0 6 90 6 69
2018 Project management 79 16 0 5 0 0 0 95 5 20
2018 None of the above 79 11 4 0 2 0 4 94 2 76

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 77 11 6 0 0 0 6 94 0 18
2020 Federal regulators 83 0 6 6 0 0 6 88 6 18
2020 Communications or public affairs 86 4 5 2 2 2 0 91 3 59
2020 Access to information and privacy 66 7 0 7 7 0 14 84 16 15
2020 Security 68 15 0 4 4 0 8 91 9 24
2020 Library services 84 4 4 4 0 0 4 92 4 24
2020 Legal services 77 10 5 2 2 1 3 90 4 1813
2020 Administration and operations 81 7 4 3 1 0 4 92 4 240
2020 Human resources 81 7 6 2 2 0 3 90 4 135
2020 Financial management 76 10 1 3 5 1 5 91 8 113
2020 Procurement 80 0 0 0 0 0 20 100 0 12
2020 Real property 58 21 0 6 0 8 7 93 7 14
2020 Information management 71 12 6 0 2 4 5 91 2 56
2020 Information technology 80 9 1 2 1 3 4 96 3 107
2020 Data sciences 87 6 0 0 7 0 0 93 7 14
2020 Policy 87 4 2 1 2 0 5 95 3 112
2020 Project management 88 4 0 0 4 0 4 96 4 24
2020 Other services to the public 68 32 0 0 0 0 0 100 0 16
2020 None of the above 64 9 9 4 9 0 6 78 13 84
2019 Client contact centre 75 0 6 8 6 0 6 79 14 20
2019 Federal regulators 81 13 0 6 0 0 0 94 6 16
2019 Communications or public affairs 78 7 7 2 2 3 2 89 3 58
2019 Access to information and privacy 81 9 4 0 0 0 5 95 0 20
2019 Security 86 0 0 3 3 0 7 93 7 28
2019 Library services 78 5 8 0 4 0 4 87 5 22
2019 Legal services 71 12 7 3 4 1 2 85 8 1529
2019 Administration and operations 68 13 9 2 2 0 5 86 5 232
2019 Human resources 75 13 3 0 4 1 5 93 4 128
2019 Financial management 78 9 4 3 1 0 6 92 4 107
2019 Procurement 58 18 0 6 12 0 5 81 19 15
2019 Information management 70 9 3 6 7 2 4 83 13 59
2019 Information technology 79 5 4 7 1 0 4 87 9 77
2019 Internal audit 72 10 10 0 8 0 0 82 8 11
2019 Policy 72 14 4 1 5 0 3 89 6 87
2019 Project management 76 14 4 6 0 0 0 90 6 21
2019 Other services to the public 63 26 7 0 5 0 0 88 5 13
2019 None of the above 67 5 10 2 8 3 6 78 11 85
2018 Client contact centre 74 9 0 0 9 8 0 90 10 22
2018 Federal regulators 57 24 13 6 0 0 0 81 6 16
2018 Communications or public affairs 64 12 8 6 6 0 4 79 13 49
2018 Access to information and privacy 85 15 0 0 0 0 0 100 0 13
2018 Security 76 12 8 0 4 0 0 88 4 25
2018 Library services 72 16 5 0 0 0 8 95 0 19
2018 Legal services 65 15 7 5 4 1 3 84 9 1608
2018 Administration and operations 70 12 8 3 2 0 5 87 5 200
2018 Human resources 69 14 4 2 5 0 5 88 8 114
2018 Financial management 70 13 6 5 2 1 4 87 7 111
2018 Information management 69 11 2 6 4 2 7 87 11 58
2018 Information technology 70 16 6 2 2 0 5 91 3 69
2018 Evaluation 83 0 8 0 0 8 0 91 0 11
2018 Data sciences 85 15 0 0 0 0 0 100 0 13
2018 Policy 73 10 6 1 7 0 3 85 9 69
2018 Project management 90 5 0 5 0 0 0 95 5 20
2018 None of the above 70 8 9 5 5 0 3 80 11 76
2017 Client contact centre 81 9 5 0 0 0 5 95 0 21
2017 Federal regulators 74 6 11 0 5 0 5 83 5 19
2017 Communications or public affairs 79 5 7 3 3 0 2 86 7 56
2017 Access to information and privacy 70 18 12 0 0 0 0 88 0 23
2017 Security 75 10 0 10 0 0 5 89 11 21
2017 Science and technology 40 40 10 0 10 0 0 80 10 10
2017 Library services 81 12 0 4 4 0 0 93 7 25
2017 Legal services 68 14 7 5 4 1 3 84 8 1859
2017 Administration and operations 69 14 7 3 2 1 4 88 5 281
2017 Human resources 73 14 5 4 1 1 2 90 5 114
2017 Financial management 74 12 5 0 3 1 5 91 4 116
2017 Procurement 53 6 23 0 0 6 12 72 0 17
2017 Real property 89 11 0 0 0 0 0 100 0 10
2017 Information management 77 9 4 1 4 2 2 90 5 77
2017 Information technology 75 10 5 2 2 1 5 90 4 108
2017 Evaluation 60 10 20 10 0 0 0 70 10 10
2017 Data sciences 86 5 5 0 5 0 0 90 5 20
2017 Policy 76 10 1 5 2 0 6 92 7 98
2017 Project management 82 4 0 4 9 0 0 87 13 23
2017 Other services to the public 47 14 8 16 7 0 8 66 25 13
2017 None of the above 58 19 5 6 7 1 5 82 13 162

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 77 11 6 6 0 0 0 88 6 18
2020 Federal regulators 78 11 6 6 0 0 0 89 6 18
2020 Communications or public affairs 67 22 9 2 0 0 0 89 2 59
2020 Access to information and privacy 53 41 0 0 7 0 0 93 7 15
2020 Security 49 38 0 0 4 0 8 95 5 24
2020 Library services 46 37 8 6 0 0 4 86 6 24
2020 Legal services 61 24 9 3 1 0 2 87 4 1812
2020 Administration and operations 67 24 2 3 1 0 3 94 4 237
2020 Human resources 78 10 6 2 2 0 2 89 4 136
2020 Financial management 61 23 10 4 3 0 0 83 6 112
2020 Procurement 59 15 7 0 0 0 18 91 0 13
2020 Real property 65 21 14 0 0 0 0 86 0 14
2020 Information management 75 13 8 2 0 0 2 89 2 55
2020 Information technology 67 22 5 3 0 1 3 92 3 106
2020 Data sciences 65 20 0 7 0 0 7 92 8 14
2020 Policy 68 22 4 1 2 0 3 93 3 111
2020 Project management 71 21 0 0 4 0 4 96 4 24
2020 Other services to the public 63 24 0 0 0 6 7 100 0 16
2020 None of the above 58 21 6 9 5 0 1 80 14 85
2019 Client contact centre 47 28 10 10 6 0 0 75 16 20
2019 Federal regulators 39 41 7 7 7 0 0 80 14 15
2019 Communications or public affairs 62 21 10 3 0 2 2 86 3 58
2019 Access to information and privacy 57 29 4 4 0 0 5 91 5 20
2019 Security 58 35 0 0 3 0 3 96 4 28
2019 Library services 51 27 23 0 0 0 0 77 0 22
2019 Legal services 51 32 11 3 3 0 1 84 6 1525
2019 Administration and operations 49 31 11 3 3 0 3 83 6 231
2019 Human resources 62 21 9 4 0 0 3 86 5 128
2019 Financial management 60 24 7 3 3 0 4 87 6 108
2019 Procurement 43 18 27 6 6 0 0 61 12 15
2019 Information management 53 24 11 4 7 0 2 78 11 59
2019 Information technology 57 24 9 5 3 0 3 83 7 76
2019 Internal audit 63 20 10 8 0 0 0 82 8 11
2019 Policy 58 30 8 2 2 0 0 88 4 88
2019 Project management 56 30 9 6 0 0 0 85 6 21
2019 Other services to the public 49 23 14 9 5 0 0 72 14 13
2019 None of the above 48 22 10 9 6 3 3 74 16 84
2018 Client contact centre 72 15 4 0 9 0 0 87 9 23
2018 Federal regulators 69 18 12 0 0 0 0 88 0 16
2018 Communications or public affairs 54 27 19 0 0 0 0 81 0 49
2018 Access to information and privacy 76 24 0 0 0 0 0 100 0 12
2018 Security 73 19 4 0 4 0 0 92 4 25
2018 Library services 43 28 29 0 0 0 0 71 0 20
2018 Legal services 49 30 14 5 2 0 1 79 7 1614
2018 Administration and operations 52 25 11 6 3 0 3 79 9 199
2018 Human resources 56 29 8 5 3 0 0 85 7 113
2018 Financial management 63 20 11 1 4 1 0 84 5 111
2018 Information management 63 18 10 6 2 0 2 82 8 59
2018 Information technology 61 28 7 3 1 0 0 88 4 70
2018 Evaluation 46 39 16 0 0 0 0 84 0 11
2018 Data sciences 40 15 14 15 15 0 0 55 31 13
2018 Policy 58 26 9 3 2 0 2 86 5 68
2018 Project management 77 19 5 0 0 0 0 95 0 20
2018 None of the above 47 22 17 8 5 0 1 70 13 76
2017 Client contact centre 57 33 0 5 5 0 0 90 10 21
2017 Federal regulators 27 39 23 6 5 0 0 66 11 18
2017 Communications or public affairs 66 24 5 2 3 0 0 90 5 56
2017 Access to information and privacy 66 25 5 0 0 0 4 95 0 23
2017 Security 52 34 9 0 5 0 0 86 5 21
2017 Science and technology 50 20 30 0 0 0 0 70 0 10
2017 Library services 38 45 17 0 0 0 0 83 0 25
2017 Legal services 48 32 11 4 2 0 2 82 7 1855
2017 Administration and operations 48 29 12 4 3 1 4 80 7 281
2017 Human resources 59 23 11 2 3 0 1 83 5 115
2017 Financial management 66 19 6 5 1 0 4 88 6 116
2017 Procurement 12 48 23 12 0 6 0 63 13 17
2017 Real property 78 0 22 0 0 0 0 78 0 10
2017 Information management 62 25 5 3 3 1 1 89 5 78
2017 Information technology 60 25 9 0 1 0 5 90 1 107
2017 Evaluation 29 31 20 20 0 0 0 60 20 10
2017 Data sciences 52 33 5 0 10 0 0 86 10 20
2017 Policy 57 25 9 7 1 0 1 83 8 99
2017 Project management 60 27 5 4 4 0 0 87 8 23
2017 Other services to the public 56 29 15 0 0 0 0 85 0 13
2017 None of the above 51 27 13 4 2 0 4 80 6 160

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 76 12 6 6 0 0 0 88 6 17
2020 Federal regulators 72 6 17 6 0 0 0 78 6 18
2020 Communications or public affairs 73 10 9 5 2 2 0 84 7 59
2020 Access to information and privacy 75 6 0 0 19 0 0 81 19 16
2020 Security 54 20 9 4 4 0 8 81 9 24
2020 Library services 62 14 8 12 0 0 4 79 13 24
2020 Legal services 64 19 8 4 3 0 2 85 7 1813
2020 Administration and operations 71 15 5 4 2 0 3 88 7 239
2020 Human resources 72 15 6 4 2 0 1 88 6 134
2020 Financial management 68 13 9 5 4 1 0 82 9 112
2020 Procurement 67 24 9 0 0 0 0 91 0 13
2020 Real property 71 29 0 0 0 0 0 100 0 14
2020 Information management 68 11 8 3 8 0 2 80 12 56
2020 Information technology 73 17 3 4 1 2 1 92 5 107
2020 Data sciences 73 14 6 0 7 0 0 87 7 14
2020 Policy 69 20 4 3 3 0 2 90 5 112
2020 Project management 80 0 4 4 8 0 4 83 13 24
2020 Other services to the public 58 11 7 0 0 6 17 90 0 16
2020 None of the above 47 30 8 5 8 0 1 78 13 83
2019 Client contact centre 63 14 0 8 10 0 6 81 19 20
2019 Federal regulators 68 26 6 0 0 0 0 94 0 16
2019 Communications or public affairs 52 27 11 5 3 0 2 80 8 58
2019 Access to information and privacy 59 18 9 4 4 0 5 81 9 20
2019 Security 63 26 0 3 3 0 3 93 7 28
2019 Library services 34 22 27 4 12 0 0 56 17 22
2019 Legal services 57 21 11 6 4 0 1 79 10 1523
2019 Administration and operations 62 19 8 4 3 0 4 84 8 231
2019 Human resources 58 22 9 6 3 0 2 82 8 129
2019 Financial management 69 18 5 4 1 0 3 90 5 108
2019 Procurement 61 6 27 0 6 0 0 67 6 15
2019 Information management 62 19 8 2 5 0 4 84 7 59
2019 Information technology 68 16 5 6 3 0 3 86 9 77
2019 Internal audit 62 20 10 0 8 0 0 82 8 11
2019 Policy 57 21 10 5 7 0 0 78 13 88
2019 Project management 67 33 0 0 0 0 0 100 0 21
2019 Other services to the public 68 20 7 0 5 0 0 88 5 13
2019 None of the above 56 16 11 2 11 1 3 75 14 84
2018 Client contact centre 60 22 0 5 9 0 4 86 14 23
2018 Federal regulators 49 25 26 0 0 0 0 74 0 16
2018 Communications or public affairs 44 20 17 8 10 0 0 64 18 49
2018 Access to information and privacy 62 16 15 0 7 0 0 78 7 13
2018 Security 69 20 7 0 4 0 0 89 4 25
2018 Library services 58 20 12 5 5 0 0 78 10 19
2018 Legal services 50 24 12 7 6 0 1 75 13 1608
2018 Administration and operations 54 23 11 3 5 0 4 81 8 197
2018 Human resources 58 22 10 7 4 0 0 79 11 114
2018 Financial management 65 19 5 7 3 1 0 84 11 111
2018 Information management 66 12 9 4 5 0 3 81 10 59
2018 Information technology 66 21 12 0 2 0 0 86 2 69
2018 Evaluation 39 33 18 9 0 0 0 72 9 10
2018 Data sciences 31 31 23 8 8 0 0 62 15 13
2018 Policy 43 27 13 9 7 0 2 71 16 67
2018 Project management 80 10 5 5 0 0 0 90 5 20
2018 None of the above 53 15 21 1 11 0 0 67 12 75
2017 Client contact centre 55 35 5 0 0 0 5 95 0 20
2017 Federal regulators 57 28 10 5 0 0 0 85 5 19
2017 Communications or public affairs 48 22 14 12 3 0 0 71 15 56
2017 Access to information and privacy 50 39 11 0 0 0 0 89 0 23
2017 Security 55 14 22 9 0 0 0 68 9 22
2017 Science and technology 60 0 10 20 10 0 0 60 30 10
2017 Library services 60 28 4 0 8 0 0 88 8 24
2017 Legal services 54 22 11 6 4 0 2 78 10 1861
2017 Administration and operations 63 17 7 4 5 0 4 84 9 280
2017 Human resources 59 23 9 5 2 0 2 84 7 115
2017 Financial management 71 8 8 5 5 0 3 82 10 117
2017 Procurement 47 18 6 12 6 6 6 73 20 17
2017 Real property 78 0 11 11 0 0 0 78 11 10
2017 Information management 71 14 5 4 4 1 1 87 8 78
2017 Information technology 67 17 10 1 2 0 3 87 3 108
2017 Evaluation 29 11 20 10 30 0 0 39 40 10
2017 Data sciences 72 19 5 5 0 0 0 90 5 20
2017 Policy 55 18 15 7 3 0 2 75 10 99
2017 Project management 74 8 4 4 9 0 0 82 13 23
2017 Other services to the public 48 14 15 8 15 0 0 62 23 13
2017 None of the above 56 19 9 7 7 1 2 76 15 161

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 5 0 6 0 0 27 92 8 18
2020 Federal regulators 51 17 5 6 0 0 22 87 7 18
2020 Communications or public affairs 67 8 3 2 0 0 20 94 2 59
2020 Access to information and privacy 61 12 7 0 14 0 7 78 15 15
2020 Security 50 20 0 0 4 0 26 94 6 24
2020 Library services 56 8 0 0 0 0 36 100 0 23
2020 Legal services 60 15 4 1 0 0 19 93 2 1812
2020 Administration and operations 56 15 3 1 0 1 25 95 2 238
2020 Human resources 67 10 3 0 2 0 19 95 2 136
2020 Financial management 56 13 4 3 1 1 22 90 5 113
2020 Procurement 61 9 0 0 6 0 24 92 8 13
2020 Real property 72 13 7 0 0 0 8 92 0 14
2020 Information management 65 8 2 2 5 0 18 90 8 56
2020 Information technology 71 13 2 0 0 1 13 98 0 107
2020 Data sciences 86 7 0 0 0 0 7 100 0 14
2020 Policy 61 13 3 2 2 0 19 92 4 112
2020 Project management 58 16 4 0 0 0 21 95 0 24
2020 Other services to the public 46 28 6 0 0 0 19 92 0 16
2020 None of the above 49 8 6 1 0 0 36 89 2 84
2019 Client contact centre 52 0 0 11 6 0 31 76 24 20
2019 Federal regulators 55 0 0 0 0 0 45 100 0 16
2019 Communications or public affairs 54 11 5 0 0 0 30 93 0 57
2019 Access to information and privacy 57 9 4 0 0 0 30 94 0 20
2019 Security 63 20 7 0 0 0 10 92 0 28
2019 Library services 36 4 4 0 0 0 56 91 0 21
2019 Legal services 56 15 6 2 1 0 21 90 3 1516
2019 Administration and operations 56 13 4 2 1 0 24 91 4 234
2019 Human resources 55 11 4 1 1 0 28 91 3 129
2019 Financial management 54 16 2 3 0 0 26 94 3 107
2019 Procurement 54 6 0 6 12 0 22 77 23 15
2019 Information management 56 11 9 2 0 0 22 87 2 59
2019 Information technology 67 13 4 5 1 0 10 89 7 76
2019 Internal audit 43 27 0 0 0 0 30 100 0 11
2019 Policy 64 12 3 1 1 0 19 94 2 88
2019 Project management 48 14 0 0 0 0 37 100 0 21
2019 Other services to the public 59 13 9 5 0 0 14 84 6 13
2019 None of the above 59 3 6 2 3 1 24 84 8 85
2018 Client contact centre 66 3 0 3 0 5 23 95 5 22
2018 Federal regulators 32 17 19 0 0 0 32 72 0 16
2018 Communications or public affairs 43 16 2 2 2 0 35 91 6 49
2018 Access to information and privacy 56 15 0 0 0 0 29 100 0 13
2018 Security 58 4 11 0 4 0 22 80 5 25
2018 Library services 34 9 5 0 0 0 52 90 0 20
2018 Legal services 50 18 7 2 1 0 22 88 3 1601
2018 Administration and operations 45 11 8 2 2 0 31 83 6 198
2018 Human resources 56 11 5 1 1 0 25 91 2 114
2018 Financial management 57 9 9 1 1 1 23 86 2 111
2018 Information management 58 9 6 6 0 0 20 85 8 58
2018 Information technology 59 22 3 1 3 0 12 92 5 69
2018 Evaluation 49 9 0 9 0 0 33 86 14 10
2018 Data sciences 23 8 14 0 0 0 55 69 0 13
2018 Policy 49 12 12 1 0 0 25 82 2 67
2018 Project management 75 5 5 0 0 0 15 94 0 19
2018 None of the above 54 14 5 0 2 0 25 91 2 75
2017 Client contact centre 57 5 0 0 0 0 38 100 0 21
2017 Federal regulators 42 11 0 0 0 0 47 100 0 19
2017 Communications or public affairs 50 16 8 0 0 0 26 89 0 56
2017 Access to information and privacy 67 8 0 0 0 0 25 100 0 23
2017 Security 63 10 4 14 0 0 9 80 16 21
2017 Science and technology 80 10 0 10 0 0 0 90 10 10
2017 Library services 55 8 10 0 0 0 27 87 0 25
2017 Legal services 53 16 7 2 1 0 21 88 3 1854
2017 Administration and operations 52 14 4 1 2 0 27 90 4 281
2017 Human resources 44 17 2 0 3 0 34 92 5 115
2017 Financial management 57 8 7 4 0 1 23 85 5 117
2017 Procurement 47 7 12 0 0 6 29 82 0 17
2017 Real property 45 33 0 0 0 0 22 100 0 10
2017 Information management 61 10 10 2 0 1 16 86 3 78
2017 Information technology 59 17 5 2 0 0 18 92 2 108
2017 Evaluation 49 21 10 10 0 0 10 77 11 10
2017 Data sciences 52 19 0 0 0 0 29 100 0 20
2017 Policy 52 14 6 1 0 0 26 90 1 99
2017 Project management 62 8 0 0 0 0 30 100 0 23
2017 Other services to the public 30 30 0 0 0 0 41 100 0 13
2017 None of the above 58 12 6 0 1 0 23 90 1 160

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 22 7 0 6 0 0 87 6 18
2020 Federal regulators 51 33 6 11 0 0 0 83 11 18
2020 Communications or public affairs 71 10 9 0 2 2 7 88 2 59
2020 Access to information and privacy 49 19 25 0 0 6 0 73 0 16
2020 Security 45 37 9 0 8 0 0 82 8 24
2020 Library services 79 13 9 0 0 0 0 91 0 23
2020 Legal services 60 25 9 3 1 0 2 87 4 1819
2020 Administration and operations 79 12 3 0 0 0 6 96 0 240
2020 Human resources 77 17 2 2 0 1 1 96 2 137
2020 Financial management 75 16 4 0 0 1 4 95 0 114
2020 Procurement 61 30 9 0 0 0 0 91 0 13
2020 Real property 78 15 7 0 0 0 0 93 0 14
2020 Information management 74 13 6 0 0 0 7 94 0 56
2020 Information technology 67 22 6 1 0 1 4 93 1 106
2020 Data sciences 71 22 0 0 0 0 7 100 0 14
2020 Policy 64 27 5 0 1 0 4 94 1 112
2020 Project management 70 30 0 0 0 0 0 100 0 24
2020 Other services to the public 50 43 6 0 0 0 0 94 0 16
2020 None of the above 71 12 3 4 1 0 9 92 5 83
2019 Client contact centre 60 20 0 4 10 0 6 85 15 19
2019 Federal regulators 36 26 19 0 0 0 19 76 0 16
2019 Communications or public affairs 80 14 3 0 0 0 3 97 0 57
2019 Access to information and privacy 63 20 0 0 4 0 12 95 5 20
2019 Security 78 10 10 0 0 0 3 90 0 28
2019 Library services 57 29 0 0 0 0 14 100 0 22
2019 Legal services 57 23 11 2 2 0 4 84 4 1520
2019 Administration and operations 74 12 2 4 1 0 7 93 5 233
2019 Human resources 74 15 5 1 1 0 4 94 1 127
2019 Financial management 71 16 6 1 0 0 7 93 1 108
2019 Procurement 58 30 6 0 0 0 6 94 0 15
2019 Information management 73 12 2 2 4 0 8 92 6 59
2019 Information technology 69 16 5 5 1 0 3 88 7 75
2019 Internal audit 70 20 0 0 0 0 10 100 0 11
2019 Policy 68 21 9 1 0 0 2 90 1 88
2019 Project management 62 18 9 6 0 0 5 85 6 21
2019 Other services to the public 51 21 23 5 0 0 0 72 5 13
2019 None of the above 72 8 6 1 1 3 10 92 2 82
2018 Client contact centre 65 18 7 0 0 0 9 92 0 22
2018 Federal regulators 62 6 12 13 0 0 6 73 14 16
2018 Communications or public affairs 60 23 9 0 0 0 8 90 0 49
2018 Access to information and privacy 48 37 7 0 0 0 8 92 0 13
2018 Security 73 11 12 0 0 0 4 87 0 25
2018 Library services 34 44 5 0 0 0 17 93 0 20
2018 Legal services 55 24 11 4 1 0 5 84 5 1605
2018 Administration and operations 69 10 10 2 0 0 9 87 2 196
2018 Human resources 66 21 3 2 2 0 7 93 4 114
2018 Financial management 74 11 5 1 0 1 8 93 1 109
2018 Information management 76 11 2 2 0 2 7 95 3 59
2018 Information technology 72 21 2 0 2 0 5 97 2 69
2018 Evaluation 92 8 0 0 0 0 0 100 0 11
2018 Data sciences 53 24 0 0 0 0 23 100 0 13
2018 Policy 60 20 10 0 0 0 9 89 0 67
2018 Project management 80 20 0 0 0 0 0 100 0 20
2018 None of the above 64 12 8 1 2 0 12 87 4 76
2017 Client contact centre 60 20 0 0 0 0 20 100 0 20
2017 Federal regulators 73 0 0 6 0 0 21 93 7 19
2017 Communications or public affairs 69 14 8 2 0 0 7 89 2 56
2017 Access to information and privacy 71 13 8 4 0 0 4 87 4 23
2017 Security 68 24 9 0 0 0 0 91 0 22
2017 Science and technology 70 20 0 0 10 0 0 90 10 10
2017 Library services 74 8 10 0 0 4 4 89 0 24
2017 Legal services 56 22 11 3 1 1 6 84 4 1845
2017 Administration and operations 69 14 5 1 1 0 10 92 2 277
2017 Human resources 67 18 2 1 3 0 9 94 4 115
2017 Financial management 80 9 2 3 0 0 6 95 3 117
2017 Procurement 53 18 12 0 6 6 6 80 7 17
2017 Real property 56 44 0 0 0 0 0 100 0 10
2017 Information management 80 6 4 1 0 1 8 94 1 77
2017 Information technology 71 16 5 1 2 0 6 92 3 106
2017 Evaluation 100 0 0 0 0 0 0 100 0 10
2017 Data sciences 66 24 5 0 0 0 5 95 0 20
2017 Policy 58 25 10 0 1 0 6 89 1 98
2017 Project management 78 13 0 4 4 0 0 91 9 22
2017 Other services to the public 56 36 8 0 0 0 0 92 0 13
2017 None of the above 66 15 6 3 1 1 9 89 4 161

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 17 6 11 0 0 0 83 11 18
2020 Federal regulators 84 0 10 0 0 0 6 89 0 18
2020 Communications or public affairs 74 18 5 2 0 0 2 93 2 59
2020 Access to information and privacy 81 0 0 0 0 6 13 100 0 16
2020 Security 71 17 0 0 0 0 13 100 0 24
2020 Library services 57 38 4 0 0 0 0 96 0 23
2020 Legal services 75 13 5 2 2 0 3 91 4 1818
2020 Administration and operations 72 16 7 2 2 0 2 89 4 241
2020 Human resources 70 15 6 5 2 0 1 87 7 137
2020 Financial management 76 13 3 2 3 1 2 92 5 114
2020 Procurement 83 0 7 0 0 0 9 92 0 13
2020 Real property 79 21 0 0 0 0 0 100 0 14
2020 Information management 71 22 2 0 2 2 2 96 2 56
2020 Information technology 62 20 7 1 5 1 5 87 6 107
2020 Data sciences 86 7 0 7 0 0 0 93 7 14
2020 Policy 80 10 1 5 2 0 2 92 7 113
2020 Project management 54 26 13 4 4 0 0 80 8 24
2020 Other services to the public 51 28 7 7 0 0 7 85 7 16
2020 None of the above 74 10 5 2 5 0 3 87 8 85
2019 Client contact centre 72 6 4 0 6 6 6 89 7 20
2019 Federal regulators 68 6 13 0 0 0 13 85 0 16
2019 Communications or public affairs 78 8 7 2 0 2 3 91 2 58
2019 Access to information and privacy 79 6 0 0 4 0 10 95 5 20
2019 Security 79 10 3 0 3 0 3 93 4 28
2019 Library services 43 22 17 4 14 0 0 65 18 22
2019 Legal services 76 11 5 2 2 0 3 91 4 1524
2019 Administration and operations 70 14 6 3 3 0 4 88 6 235
2019 Human resources 74 11 6 2 3 1 3 89 5 128
2019 Financial management 79 7 7 3 1 0 4 89 4 108
2019 Procurement 60 31 0 9 0 0 0 91 9 15
2019 Information management 70 12 4 2 5 0 7 89 7 57
2019 Information technology 64 23 5 0 5 1 3 90 5 77
2019 Internal audit 62 20 0 0 8 0 10 91 9 11
2019 Policy 79 4 3 5 5 0 4 86 10 88
2019 Project management 86 9 5 0 0 0 0 95 0 21
2019 Other services to the public 73 0 11 11 5 0 0 73 16 13
2019 None of the above 72 6 5 3 5 4 6 87 8 85
2018 Client contact centre 75 12 0 0 4 0 9 95 5 23
2018 Federal regulators 75 19 6 0 0 0 0 94 0 16
2018 Communications or public affairs 67 11 4 8 2 0 8 84 11 49
2018 Access to information and privacy 100 0 0 0 0 0 0 100 0 13
2018 Security 65 8 5 4 17 0 0 74 21 24
2018 Library services 50 19 9 17 0 0 5 72 18 20
2018 Legal services 74 13 5 1 3 0 4 90 5 1611
2018 Administration and operations 68 14 8 3 3 0 5 86 5 198
2018 Human resources 74 13 4 3 2 0 5 91 5 114
2018 Financial management 76 13 6 2 2 1 0 90 4 110
2018 Information management 68 8 10 5 2 0 5 81 8 59
2018 Information technology 78 15 1 1 4 0 0 93 6 70
2018 Evaluation 65 8 13 0 13 0 0 74 13 11
2018 Data sciences 61 8 8 8 0 0 15 82 9 13
2018 Policy 68 11 9 3 5 0 3 82 9 68
2018 Project management 81 14 5 0 0 0 0 95 0 20
2018 None of the above 72 10 6 3 4 2 4 86 8 76
2017 Client contact centre 61 24 5 0 0 0 10 94 0 21
2017 Federal regulators 63 0 22 5 0 0 10 70 6 19
2017 Communications or public affairs 69 17 2 0 10 0 2 87 11 56
2017 Access to information and privacy 78 9 0 0 4 0 8 95 5 23
2017 Security 62 18 10 5 5 0 0 80 10 22
2017 Science and technology 70 0 20 0 10 0 0 70 10 10
2017 Library services 48 27 10 0 7 0 7 81 8 25
2017 Legal services 67 14 6 3 4 1 5 86 7 1859
2017 Administration and operations 60 18 9 5 4 0 5 82 9 281
2017 Human resources 70 11 6 3 5 0 5 85 8 115
2017 Financial management 68 15 6 3 5 1 3 86 8 117
2017 Procurement 54 6 0 12 6 12 11 77 23 17
2017 Real property 69 22 9 0 0 0 0 91 0 10
2017 Information management 63 14 11 4 4 1 3 81 8 78
2017 Information technology 64 16 14 1 2 1 2 83 3 108
2017 Evaluation 60 20 0 10 10 0 0 80 20 10
2017 Data sciences 86 10 0 5 0 0 0 95 5 20
2017 Policy 73 10 3 4 3 0 7 89 7 99
2017 Project management 79 4 0 8 8 0 0 83 17 23
2017 Other services to the public 70 22 8 0 0 0 0 92 0 13
2017 None of the above 70 13 3 2 3 1 7 91 6 162

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 22 28 0 0 0 0 72 0 18
2020 Federal regulators 51 44 0 6 0 0 0 94 6 18
2020 Communications or public affairs 42 27 19 3 9 0 0 69 12 59
2020 Access to information and privacy 17 25 26 13 12 6 0 45 27 16
2020 Security 36 18 13 13 13 0 8 59 27 24
2020 Library services 26 43 21 0 6 0 4 72 6 23
2020 Legal services 44 31 15 6 3 0 1 76 8 1819
2020 Administration and operations 42 32 17 5 2 0 2 75 8 240
2020 Human resources 43 27 20 6 3 0 0 70 9 136
2020 Financial management 46 30 17 3 3 0 1 77 6 114
2020 Procurement 63 15 22 0 0 0 0 78 0 13
2020 Real property 28 45 7 13 7 0 0 73 20 14
2020 Information management 47 30 12 9 2 0 0 77 11 56
2020 Information technology 41 27 22 4 2 1 4 71 6 107
2020 Data sciences 42 14 36 7 0 0 0 57 7 14
2020 Policy 42 34 13 4 5 1 1 78 9 113
2020 Project management 38 54 8 0 0 0 0 92 0 24
2020 Other services to the public 30 63 0 0 0 7 0 100 0 16
2020 None of the above 46 27 16 2 3 1 5 77 6 86
2019 Client contact centre 51 14 24 5 6 0 0 65 11 20
2019 Federal regulators 68 13 13 6 0 0 0 81 6 16
2019 Communications or public affairs 50 24 15 3 3 0 3 78 7 58
2019 Access to information and privacy 46 41 13 0 0 0 0 87 0 20
2019 Security 54 21 7 10 7 0 0 75 17 28
2019 Library services 18 57 17 0 4 0 4 78 5 22
2019 Legal services 51 28 13 4 2 0 2 81 6 1520
2019 Administration and operations 45 31 15 4 1 0 3 79 6 233
2019 Human resources 48 23 21 3 2 0 2 73 6 127
2019 Financial management 51 28 14 3 0 0 4 82 3 108
2019 Procurement 54 27 13 0 6 0 0 81 6 15
2019 Information management 48 26 12 3 4 0 7 80 8 58
2019 Information technology 53 28 12 4 0 0 3 83 4 76
2019 Internal audit 70 30 0 0 0 0 0 100 0 11
2019 Policy 56 31 10 3 0 0 0 87 3 88
2019 Project management 55 32 13 0 0 0 0 87 0 21
2019 Other services to the public 50 24 19 7 0 0 0 74 7 13
2019 None of the above 47 21 18 5 2 1 5 73 8 85
2018 Client contact centre 58 14 21 3 4 0 0 72 8 23
2018 Federal regulators 50 37 13 0 0 0 0 87 0 16
2018 Communications or public affairs 52 26 10 6 2 0 4 82 8 49
2018 Access to information and privacy 47 23 7 22 0 0 0 71 22 13
2018 Security 69 23 0 4 4 0 0 92 8 25
2018 Library services 19 50 31 0 0 0 0 69 0 20
2018 Legal services 46 31 14 4 2 0 2 80 6 1608
2018 Administration and operations 41 32 16 5 1 0 4 77 6 199
2018 Human resources 52 27 12 4 4 0 2 80 8 114
2018 Financial management 44 28 17 4 3 1 3 75 7 109
2018 Information management 40 32 13 3 8 0 3 75 11 59
2018 Information technology 53 31 9 5 1 0 0 84 7 70
2018 Evaluation 83 17 0 0 0 0 0 100 0 11
2018 Data sciences 37 23 32 0 0 0 8 65 0 13
2018 Policy 51 28 18 1 2 0 0 79 3 67
2018 Project management 55 32 4 4 5 0 0 87 9 20
2018 None of the above 49 29 12 4 5 0 2 79 9 76
2017 Client contact centre 47 24 19 0 10 0 0 72 10 21
2017 Federal regulators 32 36 11 11 0 0 10 76 12 19
2017 Communications or public affairs 65 21 7 4 2 0 2 88 6 55
2017 Access to information and privacy 34 25 18 14 9 0 0 59 23 23
2017 Security 55 27 17 0 0 0 0 83 0 22
2017 Science and technology 80 10 10 0 0 0 0 90 0 10
2017 Library services 46 39 8 0 0 0 7 92 0 25
2017 Legal services 48 30 14 3 2 0 3 81 5 1855
2017 Administration and operations 46 33 13 3 2 0 4 82 5 281
2017 Human resources 48 29 12 7 3 0 0 77 11 115
2017 Financial management 46 28 17 3 2 0 4 78 5 117
2017 Procurement 29 18 19 12 6 6 11 56 21 17
2017 Real property 78 11 0 11 0 0 0 89 11 10
2017 Information management 50 32 11 2 2 1 0 84 5 78
2017 Information technology 56 29 8 4 2 0 1 86 6 108
2017 Evaluation 59 21 10 0 0 0 10 89 0 10
2017 Data sciences 58 27 15 0 0 0 0 85 0 20
2017 Policy 48 28 17 4 0 0 2 78 4 99
2017 Project management 53 35 13 0 0 0 0 87 0 23
2017 Other services to the public 63 30 7 0 0 0 0 93 0 13
2017 None of the above 49 32 8 6 1 1 3 85 7 160

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 45 11 0 0 0 0 89 0 17
2020 Federal regulators 45 39 16 0 0 0 0 84 0 18
2020 Communications or public affairs 24 47 21 5 3 0 0 71 9 59
2020 Access to information and privacy 0 25 37 25 13 0 0 25 38 16
2020 Security 21 32 21 9 13 0 4 55 23 24
2020 Library services 9 53 21 14 4 0 0 61 18 24
2020 Legal services 20 43 26 7 3 0 0 63 10 1822
2020 Administration and operations 32 39 23 3 2 0 0 72 5 241
2020 Human resources 28 42 22 4 5 0 0 70 9 137
2020 Financial management 31 49 15 3 1 1 1 81 4 114
2020 Procurement 37 22 26 7 7 0 0 60 15 13
2020 Real property 31 48 21 0 0 0 0 79 0 14
2020 Information management 35 35 24 4 0 2 0 72 4 56
2020 Information technology 25 44 20 6 3 2 1 71 9 107
2020 Data sciences 15 64 14 7 0 0 0 78 7 14
2020 Policy 23 43 26 5 4 0 0 66 9 112
2020 Project management 16 72 8 0 4 0 0 88 4 24
2020 Other services to the public 35 43 21 0 0 0 0 79 0 16
2020 None of the above 32 38 22 5 3 0 0 70 8 86

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 61 21 5 6 0 0 68 11 18
2020 Federal regulators 17 11 45 27 0 0 0 28 27 18
2020 Communications or public affairs 8 24 47 14 7 0 0 33 20 58
2020 Access to information and privacy 6 13 36 26 18 0 0 19 44 16
2020 Security 3 21 55 21 0 0 0 24 21 24
2020 Library services 13 32 45 10 0 0 0 45 10 24
2020 Legal services 5 21 44 22 8 0 0 26 30 1818
2020 Administration and operations 14 38 34 11 4 0 0 52 14 240
2020 Human resources 10 32 38 15 6 0 0 42 20 137
2020 Financial management 16 45 30 6 1 0 2 63 7 113
2020 Procurement 15 15 36 17 18 0 0 30 35 13
2020 Real property 7 36 48 8 0 0 0 44 8 14
2020 Information management 22 35 28 15 0 0 0 58 15 56
2020 Information technology 16 38 33 8 4 0 2 55 12 107
2020 Data sciences 0 65 13 14 7 0 0 65 22 14
2020 Policy 7 27 42 13 11 0 0 34 24 112
2020 Project management 13 42 33 8 4 0 0 55 12 24
2020 Other services to the public 7 38 51 4 0 0 0 45 4 16
2020 None of the above 8 29 38 14 11 0 0 37 25 85
2019 Client contact centre 27 26 27 14 6 0 0 53 20 20
2019 Federal regulators 6 5 69 19 0 0 0 11 19 16
2019 Communications or public affairs 12 34 44 8 2 0 0 46 10 58
2019 Access to information and privacy 24 23 22 13 18 0 0 47 31 20
2019 Security 11 28 44 14 3 0 0 39 17 28
2019 Library services 0 43 39 10 8 0 0 43 18 22
2019 Legal services 6 24 42 22 7 0 0 30 29 1530
2019 Administration and operations 18 36 34 9 2 0 0 55 11 235
2019 Human resources 11 37 34 12 6 0 0 48 18 130
2019 Financial management 24 41 31 3 0 0 0 66 3 108
2019 Procurement 7 49 12 12 20 0 0 56 32 15
2019 Information management 26 33 31 7 4 0 0 59 10 60
2019 Information technology 23 40 23 10 4 0 0 63 14 77
2019 Internal audit 30 43 20 0 8 0 0 72 8 11
2019 Policy 9 42 32 12 5 0 0 52 17 88
2019 Project management 22 33 30 15 0 0 0 55 15 21
2019 Other services to the public 5 74 20 0 0 0 0 80 0 13
2019 None of the above 12 28 34 16 8 0 1 41 24 85
2018 Client contact centre 22 35 35 4 3 0 0 58 8 23
2018 Federal regulators 0 6 44 43 6 0 0 6 50 16
2018 Communications or public affairs 13 27 34 18 8 0 0 40 26 49
2018 Access to information and privacy 25 16 15 37 7 0 0 40 44 13
2018 Security 24 30 30 12 4 0 0 53 16 26
2018 Library services 0 41 40 9 10 0 0 41 19 20
2018 Legal services 4 21 43 23 9 0 0 25 32 1620
2018 Administration and operations 14 26 44 12 3 0 0 41 15 200
2018 Human resources 9 33 38 13 7 0 0 43 20 114
2018 Financial management 18 38 35 9 1 0 0 55 10 114
2018 Information management 15 41 29 11 4 0 0 56 15 60
2018 Information technology 10 44 32 14 0 0 0 54 14 70
2018 Evaluation 30 13 57 0 0 0 0 43 0 11
2018 Data sciences 0 15 69 0 15 0 0 15 15 13
2018 Policy 9 30 35 21 6 0 0 38 27 68
2018 Project management 17 32 45 6 0 0 0 49 6 20
2018 None of the above 9 28 42 16 6 0 0 37 21 76
2017 Client contact centre 10 23 43 18 0 0 5 35 20 21
2017 Federal regulators 5 26 54 6 10 0 0 30 16 19
2017 Communications or public affairs 6 38 35 12 8 0 0 45 20 57
2017 Access to information and privacy 14 10 41 26 9 0 0 24 35 22
2017 Security 0 28 35 32 4 0 0 28 37 22
2017 Science and technology 20 10 50 10 10 0 0 30 20 10
2017 Library services 4 33 36 23 4 0 0 36 27 25
2017 Legal services 4 21 43 22 9 0 0 25 31 1861
2017 Administration and operations 10 35 41 9 4 0 0 45 13 281
2017 Human resources 10 25 44 16 7 0 0 34 22 115
2017 Financial management 13 42 31 7 5 1 1 56 13 117
2017 Procurement 12 12 46 19 6 6 0 25 26 17
2017 Real property 19 40 19 11 11 0 0 59 22 10
2017 Information management 20 37 30 9 1 1 1 58 10 78
2017 Information technology 9 43 40 5 3 0 1 52 8 108
2017 Evaluation 0 0 60 30 10 0 0 0 40 10
2017 Data sciences 0 19 57 24 0 0 0 19 24 20
2017 Policy 6 25 41 20 8 0 0 31 28 98
2017 Project management 21 18 44 13 4 0 0 39 17 23
2017 Other services to the public 19 35 37 0 8 0 0 55 8 13
2017 None of the above 8 20 40 19 11 1 0 29 30 162

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 11 42 41 0 0 0 41 17 18
2020 Federal regulators 6 23 30 30 12 0 0 42 29 17
2020 Communications or public affairs 8 41 36 12 3 0 0 15 49 59
2020 Access to information and privacy 36 25 19 13 6 0 0 19 61 16
2020 Security 17 22 49 0 13 0 0 13 38 24
2020 Library services 0 12 43 29 12 0 4 43 13 24
2020 Legal services 14 27 39 15 4 0 0 19 41 1815
2020 Administration and operations 10 20 37 24 9 0 1 33 30 241
2020 Human resources 18 18 40 19 5 0 0 23 37 137
2020 Financial management 7 16 40 28 8 0 1 37 23 114
2020 Procurement 7 50 36 7 0 0 0 7 57 13
2020 Real property 22 13 35 14 15 0 0 29 35 14
2020 Information management 7 15 33 35 9 0 0 44 23 55
2020 Information technology 9 14 41 27 8 1 1 35 23 106
2020 Data sciences 14 27 29 29 0 0 0 29 42 14
2020 Policy 17 22 37 16 8 0 0 24 39 113
2020 Project management 8 16 50 8 17 0 0 25 24 24
2020 Other services to the public 4 12 52 25 7 0 0 32 16 16
2020 None of the above 13 19 37 25 6 0 0 31 32 86
2019 Client contact centre 6 23 19 30 21 0 0 51 29 20
2019 Federal regulators 7 24 45 11 13 0 0 24 31 16
2019 Communications or public affairs 3 19 55 17 7 0 0 24 22 57
2019 Access to information and privacy 22 22 37 19 0 0 0 19 44 20
2019 Security 7 26 46 14 7 0 0 21 33 28
2019 Library services 14 8 34 44 0 0 0 44 22 22
2019 Legal services 12 26 42 16 5 0 0 21 38 1520
2019 Administration and operations 6 16 41 25 12 0 0 37 22 233
2019 Human resources 10 24 34 21 11 0 0 32 34 129
2019 Financial management 2 18 34 33 13 0 0 46 20 107
2019 Procurement 6 32 35 12 14 0 0 27 38 15
2019 Information management 9 11 36 31 12 0 0 44 20 59
2019 Information technology 5 18 35 27 15 0 0 42 23 77
2019 Internal audit 8 0 30 42 20 0 0 62 8 11
2019 Policy 8 23 38 27 4 0 0 31 31 88
2019 Project management 6 15 46 23 10 0 0 33 21 20
2019 Other services to the public 7 14 33 35 11 0 0 46 21 13
2019 None of the above 19 14 41 18 6 0 1 24 34 84
2018 Client contact centre 11 9 51 18 11 0 0 29 20 23
2018 Federal regulators 6 50 43 0 0 0 0 0 57 16
2018 Communications or public affairs 15 19 41 20 6 0 0 26 33 48
2018 Access to information and privacy 22 30 8 25 16 0 0 40 52 13
2018 Security 8 23 23 38 8 0 0 46 31 26
2018 Library services 0 11 41 49 0 0 0 49 11 19
2018 Legal services 11 29 40 16 5 0 0 20 40 1596
2018 Administration and operations 4 18 42 25 10 0 0 36 23 197
2018 Human resources 13 22 38 14 13 0 1 27 35 112
2018 Financial management 6 14 38 29 12 0 1 41 20 113
2018 Information management 4 27 27 34 8 0 0 42 31 60
2018 Information technology 3 19 45 29 5 0 0 33 22 68
2018 Evaluation 0 7 63 17 13 0 0 30 7 11
2018 Data sciences 15 29 40 15 0 0 0 15 45 13
2018 Policy 13 22 37 18 9 0 0 27 35 67
2018 Project management 0 16 38 29 17 0 0 46 16 20
2018 None of the above 11 23 49 12 6 0 0 18 33 76
2017 Client contact centre 0 31 45 15 9 0 0 24 31 21
2017 Federal regulators 5 27 41 27 0 0 0 27 32 19
2017 Communications or public affairs 7 25 35 30 3 0 0 33 31 57
2017 Access to information and privacy 17 30 40 8 4 0 0 13 47 23
2017 Security 4 28 44 19 5 0 0 24 32 22
2017 Science and technology 10 30 50 0 10 0 0 10 40 10
2017 Library services 4 20 50 19 8 0 0 26 23 25
2017 Legal services 9 25 44 17 5 0 0 21 34 1851
2017 Administration and operations 6 18 42 23 10 0 0 33 24 281
2017 Human resources 10 21 37 23 8 0 1 31 31 114
2017 Financial management 7 12 40 33 8 0 1 41 19 116
2017 Procurement 12 36 29 6 12 6 0 19 50 17
2017 Real property 11 11 28 20 20 0 10 44 24 10
2017 Information management 4 7 45 25 16 0 3 42 12 77
2017 Information technology 5 13 41 32 10 0 0 42 17 108
2017 Evaluation 20 39 21 20 0 0 0 20 59 10
2017 Data sciences 20 19 52 10 0 0 0 10 38 20
2017 Policy 11 20 53 12 4 0 0 16 31 99
2017 Project management 5 9 52 25 9 0 0 34 14 21
2017 Other services to the public 8 16 35 22 19 0 0 41 24 13
2017 None of the above 9 25 44 15 7 1 1 22 34 162

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 33 11 0 0 0 0 89 0 17
2020 Federal regulators 38 51 0 6 6 0 0 89 11 18
2020 Communications or public affairs 30 53 12 3 0 2 0 84 3 59
2020 Access to information and privacy 57 32 6 0 0 5 0 93 0 16
2020 Security 33 55 12 0 0 0 0 88 0 24
2020 Library services 45 37 12 6 0 0 0 82 6 24
2020 Legal services 39 43 11 5 1 1 0 83 6 1819
2020 Administration and operations 51 39 6 2 1 0 0 90 3 239
2020 Human resources 61 33 5 0 0 1 0 95 0 137
2020 Financial management 58 29 6 4 2 1 1 88 6 114
2020 Procurement 36 48 7 9 0 0 0 83 9 13
2020 Real property 51 42 7 0 0 0 0 93 0 14
2020 Information management 56 36 2 4 0 2 0 94 4 55
2020 Information technology 46 30 12 5 0 7 0 81 5 104
2020 Data sciences 65 35 0 0 0 0 0 100 0 14
2020 Policy 40 48 8 3 0 1 0 89 3 113
2020 Project management 65 22 8 0 4 0 0 87 4 23
2020 Other services to the public 66 22 6 0 6 0 0 88 6 16
2020 None of the above 44 34 10 7 1 2 1 81 8 85
2019 Client contact centre 53 21 10 6 10 0 0 75 16 20
2019 Federal regulators 42 58 0 0 0 0 0 100 0 16
2019 Communications or public affairs 23 50 15 10 0 2 0 74 11 58
2019 Access to information and privacy 24 53 19 4 0 0 0 77 4 20
2019 Security 45 28 24 3 0 0 0 73 3 28
2019 Library services 53 32 5 4 0 6 0 91 4 21
2019 Legal services 30 45 12 8 3 1 0 76 11 1524
2019 Administration and operations 42 41 9 3 4 1 1 84 7 233
2019 Human resources 39 42 12 1 2 3 0 84 3 128
2019 Financial management 48 44 4 1 1 2 0 94 2 107
2019 Procurement 29 41 12 6 12 0 0 70 18 15
2019 Information management 36 42 10 6 2 4 0 81 8 60
2019 Information technology 41 34 13 4 2 5 0 80 7 77
2019 Internal audit 52 30 10 0 8 0 0 82 8 11
2019 Policy 35 41 13 7 1 3 0 78 9 88
2019 Project management 38 24 34 4 0 0 0 62 4 21
2019 Other services to the public 49 45 0 0 0 5 0 100 0 13
2019 None of the above 32 32 19 8 6 2 1 66 15 86
2018 Client contact centre 30 46 15 4 4 0 0 76 9 22
2018 Federal regulators 37 37 6 0 19 0 0 74 19 16
2018 Communications or public affairs 29 50 8 10 0 2 0 81 11 48
2018 Access to information and privacy 48 52 0 0 0 0 0 100 0 13
2018 Security 44 48 4 0 0 4 0 96 0 26
2018 Library services 51 30 10 5 0 5 0 84 5 20
2018 Legal services 31 44 13 8 3 1 0 76 10 1624
2018 Administration and operations 47 39 6 3 4 2 0 88 7 198
2018 Human resources 42 40 11 3 2 1 1 84 5 113
2018 Financial management 38 44 13 2 2 2 0 83 4 114
2018 Information management 47 40 5 2 4 2 0 89 5 60
2018 Information technology 41 35 20 0 1 2 0 78 2 70
2018 Evaluation 22 24 16 30 0 8 0 50 33 11
2018 Data sciences 29 39 25 0 8 0 0 68 8 13
2018 Policy 31 54 7 5 1 0 1 87 6 67
2018 Project management 45 40 6 5 0 5 0 89 5 20
2018 None of the above 30 40 17 9 3 1 0 71 12 76
2017 Client contact centre 19 48 20 0 5 9 0 74 5 21
2017 Federal regulators 30 48 11 6 0 6 0 82 6 19
2017 Communications or public affairs 42 38 8 10 2 0 0 80 12 57
2017 Access to information and privacy 44 30 17 4 0 5 0 78 4 23
2017 Security 41 42 4 9 4 0 0 83 14 22
2017 Science and technology 0 80 10 10 0 0 0 80 10 10
2017 Library services 41 46 10 0 0 4 0 90 0 25
2017 Legal services 31 43 13 7 4 1 0 75 12 1860
2017 Administration and operations 43 41 10 3 2 1 0 85 5 281
2017 Human resources 36 40 13 4 2 6 0 81 6 115
2017 Financial management 36 42 12 6 1 3 0 81 7 117
2017 Procurement 6 47 12 18 11 6 0 56 31 17
2017 Real property 46 54 0 0 0 0 0 100 0 10
2017 Information management 52 27 15 2 3 1 0 80 5 78
2017 Information technology 40 35 14 3 0 8 0 81 4 108
2017 Evaluation 19 61 0 11 10 0 0 79 21 10
2017 Data sciences 42 29 19 5 5 0 0 71 10 20
2017 Policy 41 45 5 4 2 2 0 88 6 99
2017 Project management 55 41 4 0 0 0 0 96 0 22
2017 Other services to the public 48 38 0 7 0 7 0 92 8 13
2017 None of the above 36 41 12 7 3 2 0 79 9 161

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 26 11 5 0 0 0 83 5 18
2020 Federal regulators 28 49 6 11 0 6 0 82 12 18
2020 Communications or public affairs 32 27 22 10 3 5 0 62 14 59
2020 Access to information and privacy 38 39 0 13 6 5 0 80 20 16
2020 Security 28 51 16 4 0 0 0 80 4 24
2020 Library services 36 25 26 12 0 0 0 61 12 24
2020 Legal services 30 33 16 12 6 3 0 65 19 1814
2020 Administration and operations 46 38 8 4 3 2 0 85 6 238
2020 Human resources 47 36 8 5 2 2 0 85 7 137
2020 Financial management 55 24 11 4 3 4 0 82 7 112
2020 Procurement 32 14 36 8 10 0 0 47 18 12
2020 Real property 45 49 6 0 0 0 0 94 0 14
2020 Information management 44 36 11 7 0 2 0 82 7 56
2020 Information technology 41 33 18 3 0 6 0 78 3 106
2020 Data sciences 65 20 14 0 0 0 0 86 0 14
2020 Policy 36 41 8 12 2 1 0 78 14 111
2020 Project management 54 26 13 4 0 4 0 83 4 24
2020 Other services to the public 59 22 13 6 0 0 0 80 6 16
2020 None of the above 38 27 14 11 6 4 1 68 18 85

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 20 21 11 6 0 0 62 17 18
2020 Federal regulators 62 21 17 0 0 0 0 83 0 18
2020 Communications or public affairs 42 29 17 5 5 2 0 72 10 59
2020 Access to information and privacy 25 39 17 0 13 6 0 68 14 16
2020 Security 37 26 13 20 4 0 0 63 24 24
2020 Library services 37 29 16 8 10 0 0 66 18 24
2020 Legal services 32 29 11 16 10 2 0 62 27 1819
2020 Administration and operations 49 24 10 9 6 0 1 74 16 238
2020 Human resources 49 30 8 5 5 1 2 81 10 137
2020 Financial management 47 28 10 7 5 2 1 77 13 112
2020 Procurement 26 26 31 18 0 0 0 52 18 12
2020 Real property 44 49 0 7 0 0 0 93 7 14
2020 Information management 35 39 5 7 8 3 2 78 17 56
2020 Information technology 39 30 11 8 7 4 1 72 16 107
2020 Data sciences 58 42 0 0 0 0 0 100 0 14
2020 Policy 36 30 12 10 10 1 0 67 20 112
2020 Project management 31 32 8 13 8 4 4 69 22 24
2020 Other services to the public 33 33 23 7 0 4 0 68 8 16
2020 None of the above 35 30 5 17 11 1 1 66 29 85

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 26 16 5 6 0 0 73 11 18
2020 Federal regulators 51 34 16 0 0 0 0 84 0 18
2020 Communications or public affairs 56 26 12 5 2 0 0 81 7 59
2020 Access to information and privacy 44 50 0 0 6 0 0 94 6 16
2020 Security 45 35 16 0 4 0 0 80 4 24
2020 Library services 34 47 14 0 4 0 0 81 4 23
2020 Legal services 42 30 15 5 4 3 1 75 9 1807
2020 Administration and operations 60 22 9 3 4 1 1 84 7 241
2020 Human resources 59 25 10 1 2 3 1 87 3 137
2020 Financial management 58 28 6 2 3 4 0 89 5 110
2020 Procurement 45 46 9 0 0 0 0 91 0 13
2020 Real property 58 21 21 0 0 0 0 79 0 14
2020 Information management 52 27 5 6 4 2 2 83 11 56
2020 Information technology 46 26 16 2 0 8 2 80 2 107
2020 Data sciences 80 20 0 0 0 0 0 100 0 14
2020 Policy 49 29 16 3 2 1 0 79 5 112
2020 Project management 68 8 12 0 8 0 4 79 8 24
2020 Other services to the public 40 33 23 0 0 0 4 76 0 16
2020 None of the above 47 28 9 4 5 5 1 80 10 83

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 37 5 11 6 0 0 78 17 18
2020 Federal regulators 34 38 22 0 0 6 0 76 0 18
2020 Communications or public affairs 25 30 27 9 5 3 0 58 14 59
2020 Access to information and privacy 31 39 13 6 6 5 0 73 13 16
2020 Security 37 30 24 4 4 0 0 67 8 24
2020 Library services 29 33 26 12 0 0 0 62 12 24
2020 Legal services 27 35 18 13 5 2 0 63 18 1817
2020 Administration and operations 45 33 10 5 4 2 1 80 9 238
2020 Human resources 40 37 14 5 2 1 0 78 8 136
2020 Financial management 47 35 9 3 3 3 0 84 7 114
2020 Procurement 30 30 33 0 0 0 7 64 0 13
2020 Real property 51 34 7 8 0 0 0 85 8 14
2020 Information management 40 37 5 12 6 0 0 77 18 56
2020 Information technology 40 35 11 7 2 6 0 79 9 107
2020 Data sciences 44 35 14 7 0 0 0 78 7 14
2020 Policy 33 41 15 9 2 0 0 74 11 112
2020 Project management 50 29 9 0 12 0 0 80 12 24
2020 Other services to the public 42 22 12 10 7 6 0 68 19 16
2020 None of the above 24 37 14 11 10 3 0 63 22 86
2019 Client contact centre 38 24 24 4 10 0 0 62 14 20
2019 Federal regulators 18 58 18 0 6 0 0 76 6 16
2019 Communications or public affairs 18 35 30 13 3 0 0 54 16 58
2019 Access to information and privacy 19 45 13 4 18 0 0 65 22 20
2019 Security 26 38 22 7 4 4 0 66 11 27
2019 Library services 30 12 39 4 15 0 0 42 19 22
2019 Legal services 18 34 18 17 11 1 0 53 29 1529
2019 Administration and operations 31 42 12 7 6 1 1 74 13 235
2019 Human resources 26 43 15 10 3 3 0 71 14 130
2019 Financial management 37 47 9 4 0 3 0 87 4 107
2019 Procurement 16 28 33 5 18 0 0 44 24 15
2019 Information management 28 44 9 13 6 0 0 72 19 60
2019 Information technology 38 35 15 4 5 4 0 76 9 77
2019 Internal audit 45 47 0 0 8 0 0 92 8 11
2019 Policy 27 35 18 13 5 1 0 63 18 88
2019 Project management 13 41 34 11 0 0 0 55 11 21
2019 Other services to the public 28 50 0 13 9 0 0 78 22 13
2019 None of the above 25 25 13 17 16 3 1 52 34 86
2018 Client contact centre 21 38 14 14 8 5 0 62 23 22
2018 Federal regulators 13 30 25 19 13 0 0 43 32 16
2018 Communications or public affairs 15 34 16 20 12 2 0 50 33 49
2018 Access to information and privacy 26 37 22 15 0 0 0 63 15 13
2018 Security 36 29 24 8 0 4 0 67 8 26
2018 Library services 19 41 15 9 15 0 0 60 24 20
2018 Legal services 18 35 16 18 11 1 0 54 30 1625
2018 Administration and operations 30 43 12 11 4 1 0 73 15 198
2018 Human resources 22 47 10 12 8 2 0 70 20 113
2018 Financial management 26 50 12 4 5 2 0 78 10 114
2018 Information management 33 41 18 4 4 1 0 74 8 60
2018 Information technology 29 36 29 1 3 1 0 66 5 70
2018 Evaluation 22 22 23 0 25 8 0 47 28 11
2018 Data sciences 22 31 17 23 8 0 0 53 31 13
2018 Policy 22 34 16 19 9 0 0 56 28 68
2018 Project management 45 30 15 10 0 0 0 75 10 20
2018 None of the above 25 31 11 16 15 3 0 57 32 76
2017 Client contact centre 19 43 24 14 0 0 0 62 14 21
2017 Federal regulators 5 74 0 11 10 0 0 79 21 19
2017 Communications or public affairs 21 38 22 17 2 0 0 60 19 57
2017 Access to information and privacy 46 21 16 11 0 5 0 71 12 23
2017 Security 23 31 23 14 9 0 0 53 24 22
2017 Science and technology 0 70 10 0 20 0 0 70 20 10
2017 Library services 17 48 12 15 8 0 0 66 23 25
2017 Legal services 16 36 17 18 12 2 0 53 30 1859
2017 Administration and operations 26 44 13 11 5 2 0 71 16 281
2017 Human resources 16 50 18 9 3 4 0 68 13 115
2017 Financial management 19 50 13 12 3 2 1 71 16 117
2017 Procurement 6 12 48 17 12 6 0 19 30 17
2017 Real property 39 29 11 11 11 0 0 67 22 10
2017 Information management 38 34 14 9 5 0 0 72 14 78
2017 Information technology 24 40 22 8 3 3 0 66 12 108
2017 Evaluation 0 19 0 30 51 0 0 19 81 10
2017 Data sciences 27 29 24 10 5 5 0 59 15 20
2017 Policy 22 36 13 14 15 1 0 58 29 99
2017 Project management 37 36 4 13 10 0 0 73 23 22
2017 Other services to the public 34 43 8 0 8 7 0 83 8 13
2017 None of the above 18 36 19 13 11 2 0 55 25 161

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 43 11 0 0 0 0 89 0 18
2020 Federal regulators 33 62 6 0 0 0 0 94 0 18
2020 Communications or public affairs 54 39 5 2 0 0 0 93 2 59
2020 Access to information and privacy 38 39 11 13 0 0 0 76 13 16
2020 Security 37 54 4 5 0 0 0 91 5 24
2020 Library services 32 46 8 14 0 0 0 78 14 24
2020 Legal services 34 47 10 8 1 0 0 81 9 1822
2020 Administration and operations 52 38 6 4 0 0 0 89 5 241
2020 Human resources 55 38 5 2 0 0 0 93 2 137
2020 Financial management 53 39 3 3 1 1 0 93 3 114
2020 Procurement 52 39 9 0 0 0 0 91 0 13
2020 Real property 49 42 0 8 0 0 0 92 8 14
2020 Information management 59 31 4 4 2 0 0 90 6 56
2020 Information technology 54 32 7 6 0 2 0 87 6 106
2020 Data sciences 65 20 7 7 0 0 0 86 7 14
2020 Policy 45 41 5 7 1 0 1 87 8 113
2020 Project management 63 25 4 4 0 4 0 92 4 24
2020 Other services to the public 57 37 0 6 0 0 0 94 6 16
2020 None of the above 44 46 4 6 0 0 1 90 6 85

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 32 5 5 0 6 0 89 6 18
2020 Federal regulators 38 51 11 0 0 0 0 89 0 18
2020 Communications or public affairs 56 24 17 3 0 0 0 80 3 59
2020 Access to information and privacy 25 51 18 6 0 0 0 76 6 16
2020 Security 33 54 13 0 0 0 0 87 0 24
2020 Library services 40 37 4 8 10 0 0 78 18 24
2020 Legal services 36 45 11 6 1 1 0 82 7 1817
2020 Administration and operations 50 39 7 4 0 0 0 89 4 241
2020 Human resources 61 33 3 3 0 0 0 95 3 136
2020 Financial management 56 39 3 2 0 1 0 96 2 114
2020 Procurement 60 22 9 9 0 0 0 82 9 13
2020 Real property 49 42 8 0 0 0 0 92 0 14
2020 Information management 63 28 6 2 0 2 0 92 2 56
2020 Information technology 49 35 8 7 0 2 0 85 7 105
2020 Data sciences 57 22 22 0 0 0 0 78 0 14
2020 Policy 40 44 8 5 2 0 1 85 8 113
2020 Project management 71 21 0 4 4 0 0 92 8 24
2020 Other services to the public 63 37 0 0 0 0 0 100 0 16
2020 None of the above 42 43 10 4 0 0 1 87 4 85

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 32 27 0 0 0 0 73 0 18
2020 Federal regulators 27 56 17 0 0 0 0 83 0 18
2020 Communications or public affairs 42 34 14 9 0 0 2 77 9 59
2020 Access to information and privacy 38 45 11 6 0 0 0 83 6 16
2020 Security 31 34 30 4 0 0 0 65 4 24
2020 Library services 25 30 35 10 0 0 0 55 10 23
2020 Legal services 30 43 17 8 2 1 0 73 10 1805
2020 Administration and operations 42 37 16 3 0 1 1 80 4 239
2020 Human resources 52 31 9 6 2 0 1 83 8 136
2020 Financial management 44 40 9 2 2 2 2 87 4 113
2020 Procurement 37 30 15 18 0 0 0 67 18 13
2020 Real property 44 48 0 8 0 0 0 92 8 14
2020 Information management 46 41 10 2 2 0 0 87 3 56
2020 Information technology 38 26 23 6 2 3 2 67 9 106
2020 Data sciences 44 7 35 0 14 0 0 51 14 14
2020 Policy 36 36 14 8 3 1 1 73 12 113
2020 Project management 55 29 0 0 4 0 12 95 5 24
2020 Other services to the public 46 35 6 6 0 7 0 87 7 16
2020 None of the above 38 32 19 5 4 0 2 72 9 85

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 26 16 11 0 0 6 72 11 18
2020 Federal regulators 49 51 0 0 0 0 0 100 0 18
2020 Communications or public affairs 60 26 7 5 0 0 2 88 5 58
2020 Access to information and privacy 44 37 13 0 0 0 6 86 0 16
2020 Security 45 37 8 5 0 0 4 86 5 24
2020 Library services 44 17 17 6 4 8 4 70 11 24
2020 Legal services 43 39 11 3 1 1 2 84 5 1816
2020 Administration and operations 54 34 10 1 1 1 0 88 2 241
2020 Human resources 61 29 6 1 0 0 2 92 1 137
2020 Financial management 61 28 7 1 2 1 1 90 3 113
2020 Procurement 60 22 9 9 0 0 0 82 9 13
2020 Real property 51 42 7 0 0 0 0 93 0 14
2020 Information management 54 34 4 0 4 2 2 92 4 56
2020 Information technology 58 24 12 3 0 2 1 84 3 107
2020 Data sciences 78 7 7 0 0 7 0 92 0 14
2020 Policy 52 34 6 2 1 1 4 90 3 113
2020 Project management 71 17 0 4 8 0 0 88 12 24
2020 Other services to the public 63 30 7 0 0 0 0 93 0 16
2020 None of the above 48 30 16 1 1 3 1 80 3 85

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 15 5 0 0 0 0 95 0 18
2020 Federal regulators 61 28 0 0 0 11 0 100 0 18
2020 Communications or public affairs 81 14 5 0 0 0 0 95 0 58
2020 Access to information and privacy 94 6 0 0 0 0 0 100 0 16
2020 Security 62 25 4 9 0 0 0 87 9 23
2020 Library services 70 22 0 0 4 0 4 96 4 24
2020 Legal services 67 18 4 1 0 8 2 94 1 1817
2020 Administration and operations 76 14 3 1 0 4 3 96 1 238
2020 Human resources 80 16 2 1 0 1 1 97 1 137
2020 Financial management 79 18 2 0 0 2 0 98 0 114
2020 Procurement 76 24 0 0 0 0 0 100 0 13
2020 Real property 64 14 0 0 0 15 7 100 0 14
2020 Information management 78 12 4 0 0 4 2 96 0 56
2020 Information technology 75 16 3 0 0 6 0 97 0 107
2020 Data sciences 78 7 7 0 0 7 0 92 0 14
2020 Policy 75 21 2 0 0 1 1 98 0 113
2020 Project management 87 9 0 0 0 5 0 100 0 23
2020 Other services to the public 100 0 0 0 0 0 0 100 0 15
2020 None of the above 66 20 5 1 1 4 3 92 3 85

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 31 5 0 0 0 0 95 0 18
2020 Federal regulators 49 39 6 0 0 6 0 94 0 18
2020 Communications or public affairs 56 26 12 4 2 0 0 83 5 58
2020 Access to information and privacy 70 19 6 0 0 5 0 93 0 16
2020 Security 37 59 4 0 0 0 0 96 0 24
2020 Library services 53 43 4 0 0 0 0 96 0 24
2020 Legal services 44 40 9 4 1 2 0 85 5 1819
2020 Administration and operations 62 26 7 3 0 1 0 89 4 239
2020 Human resources 69 24 3 3 0 0 1 94 3 137
2020 Financial management 65 27 5 2 0 1 0 93 2 113
2020 Procurement 45 39 7 9 0 0 0 83 9 13
2020 Real property 72 20 8 0 0 0 0 92 0 14
2020 Information management 69 27 4 0 0 0 0 96 0 55
2020 Information technology 43 37 9 2 2 7 1 86 4 107
2020 Data sciences 58 27 14 0 0 0 0 86 0 14
2020 Policy 49 42 5 3 0 1 1 93 3 112
2020 Project management 71 21 0 4 4 0 0 92 8 24
2020 Other services to the public 68 32 0 0 0 0 0 100 0 15
2020 None of the above 47 40 5 3 1 2 1 91 4 85

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 26 21 5 6 0 0 67 11 18
2020 Federal regulators 51 28 21 0 0 0 0 79 0 18
2020 Communications or public affairs 60 31 2 2 5 0 0 91 7 59
2020 Access to information and privacy 44 30 13 7 6 0 0 74 13 16
2020 Security 49 34 13 4 0 0 0 83 4 24
2020 Library services 49 29 14 4 4 0 0 78 8 24
2020 Legal services 46 31 9 9 4 1 0 78 13 1815
2020 Administration and operations 56 29 6 4 4 1 1 86 8 240
2020 Human resources 60 25 6 4 3 2 1 87 7 136
2020 Financial management 59 25 7 5 3 2 0 85 8 113
2020 Procurement 37 39 24 0 0 0 0 76 0 13
2020 Real property 65 35 0 0 0 0 0 100 0 14
2020 Information management 58 22 2 4 10 2 2 83 15 56
2020 Information technology 52 28 8 7 2 3 0 83 9 107
2020 Data sciences 71 29 0 0 0 0 0 100 0 14
2020 Policy 47 36 6 6 3 1 0 85 9 112
2020 Project management 51 20 8 8 8 0 4 74 17 24
2020 Other services to the public 43 31 26 0 0 0 0 74 0 15
2020 None of the above 43 31 5 13 8 0 0 74 21 85

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 32 11 0 0 0 0 89 0 18
2020 Federal regulators 55 34 6 0 0 6 0 94 0 18
2020 Communications or public affairs 65 27 3 2 2 0 2 93 3 59
2020 Access to information and privacy 57 17 14 13 0 0 0 74 13 16
2020 Security 63 37 0 0 0 0 0 100 0 24
2020 Library services 45 37 4 10 4 0 0 82 14 24
2020 Legal services 51 31 9 6 2 1 0 84 7 1822
2020 Administration and operations 62 27 8 2 1 0 0 90 3 238
2020 Human resources 66 22 7 2 1 1 1 90 3 136
2020 Financial management 65 27 4 0 1 3 0 95 1 114
2020 Procurement 52 24 7 0 0 7 9 91 0 13
2020 Real property 56 35 0 8 0 0 0 92 8 14
2020 Information management 56 33 4 6 0 2 0 90 6 56
2020 Information technology 53 30 8 5 1 3 0 85 6 107
2020 Data sciences 86 14 0 0 0 0 0 100 0 14
2020 Policy 63 28 5 1 1 0 2 93 2 112
2020 Project management 80 9 4 0 4 0 4 92 4 24
2020 Other services to the public 82 11 7 0 0 0 0 93 0 15
2020 None of the above 46 31 8 7 6 0 2 79 14 85

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 51 38 6 0 6 0 0 89 6 18
2020 Legal services 16 52 14 12 4 1 1 69 17 233
2020 Administration and operations 22 57 9 8 0 2 2 82 9 58
2020 Human resources 40 47 8 2 3 0 0 87 5 38
2020 Financial management 21 61 13 5 0 0 0 81 5 38
2020 Information management 20 67 7 7 0 0 0 87 7 15
2020 Information technology 27 52 10 4 7 0 0 79 11 29
2020 Policy 16 54 15 11 0 0 3 73 11 35
2020 None of the above 6 37 28 29 0 0 0 43 29 15
2019 Communications or public affairs 34 53 0 13 0 0 0 87 13 15
2019 Legal services 12 55 13 15 4 1 1 68 19 189
2019 Administration and operations 34 43 8 7 5 0 3 79 12 64
2019 Human resources 22 57 7 9 3 0 3 81 12 32
2019 Financial management 17 59 16 0 0 0 8 83 0 37
2019 Information management 8 60 24 8 0 0 0 68 8 13
2019 Information technology 22 39 23 8 0 4 4 66 8 27
2019 Policy 37 42 4 10 7 0 0 79 17 26
2019 None of the above 18 24 26 24 7 0 0 43 31 16

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 100 0 17
2020 Legal services 98 2 233
2020 Administration and operations 96 4 58
2020 Human resources 94 6 38
2020 Financial management 97 3 38
2020 Information management 100 0 15
2020 Information technology 100 0 29
2020 Policy 100 0 35
2020 None of the above 100 0 15

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 46 41 12 0 0 0 0 88 0 17
2020 Legal services 25 40 16 16 3 0 0 65 19 228
2020 Administration and operations 24 54 13 9 0 0 0 78 9 56
2020 Human resources 44 45 0 8 0 0 3 92 8 36
2020 Financial management 48 46 0 6 0 0 0 94 6 37
2020 Information management 27 39 20 14 0 0 0 66 14 15
2020 Information technology 44 34 11 7 4 0 0 79 11 29
2020 Policy 31 51 10 6 3 0 0 81 9 35
2020 None of the above 25 26 14 35 0 0 0 51 35 15
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 18
2020 Federal regulators 6 94 18
2020 Communications or public affairs 12 88 59
2020 Access to information and privacy 19 81 16
2020 Security 12 88 24
2020 Library services 12 88 24
2020 Legal services 7 93 1817
2020 Administration and operations 10 90 240
2020 Human resources 11 89 136
2020 Financial management 4 96 114
2020 Procurement 15 85 13
2020 Real property 7 93 14
2020 Information management 13 87 55
2020 Information technology 9 91 106
2020 Data sciences 13 87 14
2020 Policy 8 92 112
2020 Project management 8 92 24
2020 Other services to the public 6 94 16
2020 None of the above 15 85 85

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 28 72 17
2020 Federal regulators 6 94 18
2020 Communications or public affairs 9 91 59
2020 Access to information and privacy 26 74 16
2020 Security 3 97 24
2020 Library services 13 87 24
2020 Legal services 13 87 1816
2020 Administration and operations 13 87 240
2020 Human resources 14 86 137
2020 Financial management 9 91 114
2020 Procurement 7 93 13
2020 Real property 7 93 14
2020 Information management 10 90 56
2020 Information technology 8 92 106
2020 Data sciences 22 78 14
2020 Policy 10 90 112
2020 Project management 12 88 24
2020 Other services to the public 0 100 16
2020 None of the above 17 83 85
2019 Client contact centre 25 75 20
2019 Federal regulators 14 86 15
2019 Communications or public affairs 10 90 57
2019 Access to information and privacy 25 75 20
2019 Security 6 94 28
2019 Library services 30 70 22
2019 Legal services 16 84 1533
2019 Administration and operations 18 82 234
2019 Human resources 17 83 129
2019 Financial management 7 93 108
2019 Procurement 19 81 14
2019 Information management 23 77 60
2019 Information technology 15 85 77
2019 Internal audit 18 82 11
2019 Policy 14 86 88
2019 Project management 10 90 21
2019 Other services to the public 38 62 13
2019 None of the above 13 87 86
2017 Communications or public affairs 10 90 57
2017 Access to information and privacy 22 78 23
2017 Security 22 78 22
2017 Science and technology 0 100 10
2017 Legal services 17 83 1856
2017 Administration and operations 21 79 280
2017 Human resources 20 80 114
2017 Financial management 14 86 117
2017 Information management 16 84 78
2017 Information technology 14 86 108
2017 Evaluation 0 100 10
2017 Policy 18 82 97
2017 Project management 27 73 23
2017 Other services to the public 44 56 13
2017 None of the above 14 86 162
2014 Client contact centre 23 77 29
2014 Communications or public affairs 14 86 63
2014 Legal services 15 85 1876
2014 Administration and operations 12 88 287
2014 Human resources 26 74 134
2014 Financial management 15 85 116
2014 Information management 10 90 78
2014 Information technology 10 90 78
2014 Other services to the public 25 75 24
2014 None of the above 13 87 197

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 52 48 234
2020 Administration and operations 41 59 30
2020 Human resources 67 33 19
2020 Financial management 50 50 10
2020 Policy 30 70 11
2020 None of the above 37 63 14

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 80 20 233
2020 Administration and operations 90 10 30
2020 Human resources 95 5 19
2020 Financial management 90 10 10
2020 Policy 93 7 11
2020 None of the above 76 24 14
2019 Legal services 86 14 241
2019 Administration and operations 86 14 43
2019 Human resources 85 15 23
2019 Information management 79 21 14
2019 Information technology 74 26 11
2019 Policy 86 14 12
2019 None of the above 64 36 12
2017 Legal services 85 15 324
2017 Administration and operations 85 15 59
2017 Human resources 92 8 22
2017 Financial management 82 18 16
2017 Information management 84 16 13
2017 Information technology 88 12 16
2017 Policy 89 11 18
2017 None of the above 82 18 22
2014 Legal services 84 16 286
2014 Administration and operations 79 21 35
2014 Human resources 70 30 34
2014 Financial management 87 13 17
2014 None of the above 84 16 24

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Legal services 37 43 5 10 4 1 0 81 14 186
2020 Administration and operations 52 35 12 0 0 0 0 88 0 26
2020 Human resources 34 40 20 6 0 0 0 74 6 18
2020 Policy 42 37 0 8 13 0 0 79 21 10
2020 None of the above 60 30 0 10 0 0 0 90 10 11
2019 Legal services 40 35 8 14 2 1 0 75 17 207
2019 Administration and operations 67 24 3 6 0 0 0 92 6 37
2019 Human resources 40 43 7 6 0 4 0 87 6 20
2019 Information management 60 30 0 9 0 0 0 91 9 10
2019 Policy 51 49 0 0 0 0 0 100 0 10
2017 Legal services 51 32 6 8 2 1 0 83 10 276
2017 Administration and operations 50 39 2 4 2 2 0 92 6 49
2017 Human resources 64 26 0 10 0 0 0 90 10 20
2017 Financial management 58 30 12 0 0 0 0 88 0 13
2017 Information management 64 27 9 0 0 0 0 91 0 11
2017 Information technology 56 37 7 0 0 0 0 93 0 14
2017 Policy 41 47 6 6 0 0 0 88 6 16
2017 None of the above 48 29 6 12 5 0 0 77 17 18
2014 Legal services 51 30 8 7 3 1 0 82 10 241
2014 Administration and operations 35 50 7 3 4 0 0 86 7 28
2014 Human resources 48 17 22 4 5 0 4 68 10 23
2014 Financial management 68 26 0 7 0 0 0 93 7 15
2014 None of the above 69 21 10 0 0 0 0 90 0 20

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 34 5 11 6 0 0 78 17 18
2020 Federal regulators 51 22 16 0 0 6 6 82 0 18
2020 Communications or public affairs 52 26 10 4 2 5 2 83 6 59
2020 Access to information and privacy 44 32 11 13 0 0 0 76 13 16
2020 Security 45 33 13 0 0 0 9 86 0 24
2020 Library services 57 20 12 6 4 0 0 78 10 24
2020 Legal services 41 35 8 6 2 4 4 81 10 1817
2020 Administration and operations 52 30 7 6 1 2 3 85 7 239
2020 Human resources 61 27 4 1 3 0 3 91 4 135
2020 Financial management 56 30 4 4 1 1 4 91 6 113
2020 Procurement 31 30 21 9 0 0 9 67 10 13
2020 Real property 51 49 0 0 0 0 0 100 0 14
2020 Information management 54 30 6 4 2 0 4 87 6 56
2020 Information technology 51 32 8 3 0 3 3 89 3 107
2020 Data sciences 56 22 14 0 0 7 0 84 0 14
2020 Policy 41 37 6 9 1 4 2 83 11 113
2020 Project management 63 16 0 4 4 9 4 90 10 24
2020 Other services to the public 41 42 14 0 0 0 4 86 0 16
2020 None of the above 49 22 10 7 4 4 4 77 12 83
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 58 11 0 65 35 18
2020 Federal regulators 11 45 44 0 80 20 18
2020 Communications or public affairs 44 42 14 0 48 52 58
2020 Access to information and privacy 26 32 29 13 55 45 16
2020 Security 50 33 18 0 40 60 24
2020 Library services 22 45 33 0 67 33 24
2020 Legal services 41 37 22 0 48 52 1820
2020 Administration and operations 32 52 15 0 62 38 240
2020 Human resources 36 49 15 0 57 43 137
2020 Financial management 32 61 6 1 65 35 114
2020 Procurement 27 42 30 0 61 39 14
2020 Real property 70 30 0 0 30 70 14
2020 Information management 33 49 16 2 59 41 56
2020 Information technology 35 45 19 1 56 44 107
2020 Data sciences 51 42 7 0 45 55 14
2020 Policy 33 48 18 1 59 41 113
2020 Project management 37 51 13 0 58 42 24
2020 Other services to the public 39 15 39 6 28 72 16
2020 None of the above 44 40 16 0 47 53 86

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 26 74 26
2020 Security 17 83 12
2020 Legal services 32 68 739
2020 Administration and operations 34 66 78
2020 Human resources 43 57 51
2020 Financial management 21 79 37
2020 Real property 10 90 10
2020 Information management 48 52 19
2020 Information technology 29 71 38
2020 Policy 27 73 39
2020 None of the above 27 73 38

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 18 16 31 16 12 0 8 36 30 26
2020 Security 0 14 0 25 61 0 0 14 86 12
2020 Legal services 6 14 13 22 40 1 4 21 65 739
2020 Administration and operations 8 22 20 21 27 0 3 31 49 77
2020 Human resources 18 20 12 28 15 0 7 41 46 50
2020 Financial management 18 8 26 16 16 5 11 31 38 37
2020 Real property 10 22 30 28 0 10 0 35 31 10
2020 Information management 5 26 9 22 26 0 11 35 54 19
2020 Information technology 7 16 21 19 29 3 5 25 52 38
2020 Policy 0 26 19 10 37 3 5 29 51 38
2020 None of the above 10 21 5 24 40 0 0 31 64 38

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 14 8 23 27 20 4 3 24 51 26
2020 Security 0 14 0 17 69 0 0 14 86 12
2020 Legal services 2 10 12 21 53 0 2 12 76 737
2020 Administration and operations 2 20 14 24 38 0 2 23 63 78
2020 Human resources 6 14 7 42 24 2 4 22 70 51
2020 Financial management 0 5 22 27 38 3 5 6 70 37
2020 Real property 0 22 10 50 8 10 0 25 64 10
2020 Information management 15 6 13 15 51 0 0 21 66 19
2020 Information technology 2 23 16 16 39 0 3 26 57 38
2020 Policy 5 24 8 15 46 0 2 29 63 39
2020 None of the above 7 7 5 16 56 3 5 16 78 38

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 16 22 4 11 0 0 63 15 18
2020 Federal regulators 27 22 17 6 11 6 11 59 20 18
2020 Communications or public affairs 36 31 12 5 9 2 5 72 15 59
2020 Access to information and privacy 32 19 6 13 6 6 17 66 25 16
2020 Security 46 8 12 13 21 0 0 55 34 24
2020 Library services 45 16 18 0 4 0 16 74 5 24
2020 Legal services 42 18 12 7 5 2 13 71 15 1820
2020 Administration and operations 33 20 15 11 10 1 10 59 24 241
2020 Human resources 29 30 12 12 6 1 11 66 20 135
2020 Financial management 37 23 10 15 11 0 5 63 27 114
2020 Procurement 34 14 20 0 8 15 8 62 11 14
2020 Real property 43 14 14 0 14 0 14 67 16 14
2020 Information management 43 18 11 9 5 0 14 70 17 56
2020 Information technology 37 20 20 9 7 2 6 62 17 106
2020 Data sciences 27 14 22 14 14 0 7 45 31 14
2020 Policy 38 17 15 11 5 2 12 64 19 113
2020 Project management 42 26 12 4 8 0 8 74 13 24
2020 Other services to the public 35 20 12 6 11 0 15 65 20 16
2020 None of the above 32 12 18 11 5 0 22 56 21 85
2019 Client contact centre 45 5 12 6 23 0 8 55 32 20
2019 Federal regulators 37 31 6 6 20 0 0 68 26 16
2019 Communications or public affairs 30 19 13 11 8 2 16 60 24 58
2019 Access to information and privacy 25 23 26 5 5 7 9 58 11 19
2019 Security 25 18 17 10 24 0 7 46 36 28
2019 Library services 47 4 10 14 13 0 13 59 30 22
2019 Legal services 39 18 13 9 10 1 10 64 21 1522
2019 Administration and operations 36 18 14 11 14 1 6 58 27 233
2019 Human resources 30 16 21 12 15 0 6 49 29 130
2019 Financial management 26 17 22 9 18 0 9 47 29 107
2019 Procurement 30 22 30 7 12 0 0 51 19 15
2019 Information management 26 22 15 16 14 2 5 52 32 60
2019 Information technology 27 23 16 11 14 2 6 55 28 76
2019 Internal audit 35 20 20 10 16 0 0 55 26 11
2019 Policy 32 19 18 14 12 0 6 54 27 88
2019 Project management 27 20 20 19 0 5 9 55 22 21
2019 Other services to the public 33 19 21 0 13 0 14 61 16 13
2019 None of the above 37 14 9 11 17 3 9 58 32 86
2018 Client contact centre 43 11 13 13 19 0 0 55 33 24
2018 Federal regulators 38 12 13 6 18 0 13 58 27 16
2018 Communications or public affairs 43 22 6 12 13 2 2 68 26 48
2018 Access to information and privacy 47 0 15 22 9 0 7 51 33 13
2018 Security 36 14 15 27 0 4 4 55 29 26
2018 Library services 24 52 0 0 9 0 14 89 11 20
2018 Legal services 37 16 15 9 11 2 11 60 22 1620
2018 Administration and operations 30 16 17 11 17 1 8 51 31 199
2018 Human resources 37 14 19 15 8 0 6 55 24 112
2018 Financial management 28 14 18 13 20 1 5 46 35 114
2018 Information management 30 23 11 12 12 2 9 60 27 60
2018 Information technology 35 13 19 10 12 1 10 54 25 70
2018 Evaluation 30 8 39 14 0 0 8 42 16 11
2018 Data sciences 23 8 35 8 17 0 8 35 27 12
2018 Policy 23 15 21 11 16 0 14 44 32 69
2018 Project management 60 11 14 6 5 0 5 74 11 20
2018 None of the above 36 13 19 9 11 0 12 56 23 75
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