2020 Public Service Employee Survey Results for Department of Justice by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 42 4 5 0 0 0 90 5 70
2020 Non-shift worker 29 50 4 15 2 0 0 79 17 2880

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 21 0 1 0 0 0 99 1 69
2020 Non-shift worker 75 18 3 2 1 1 0 94 3 2868
2017 Shift worker 58 34 2 5 1 0 0 91 6 91
2017 Non-shift worker 69 22 4 3 1 0 1 92 4 3059
2014 Shift worker 48 36 7 7 1 1 0 85 8 75
2014 Non-shift worker 66 23 4 4 2 0 1 91 5 2987

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 52 4 3 1 0 0 92 4 70
2020 Non-shift worker 30 42 9 14 4 0 0 73 18 2873
2019 Shift worker 45 37 9 6 3 0 0 82 10 65
2019 Non-shift worker 42 38 6 9 5 0 0 80 14 2513
2017 Shift worker 35 45 3 12 3 1 0 82 15 90
2017 Non-shift worker 42 37 6 10 5 0 0 79 15 3068
2014 Shift worker 31 43 13 13 0 0 0 74 13 75
2014 Non-shift worker 42 35 7 9 6 0 0 77 16 2987

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 36 6 7 0 0 0 87 7 68
2020 Non-shift worker 40 41 9 8 2 0 0 81 10 2856
2019 Shift worker 36 42 14 4 4 0 0 78 8 65
2019 Non-shift worker 31 44 10 11 3 0 0 76 14 2496
2018 Shift worker 36 51 5 7 0 0 0 88 7 42
2018 Non-shift worker 28 48 9 11 4 0 0 76 16 2536
2017 Shift worker 28 48 11 7 6 0 0 76 13 91
2017 Non-shift worker 30 43 10 12 4 0 0 73 17 3067
2014 Shift worker 26 40 20 11 2 0 1 67 13 75
2014 Non-shift worker 27 42 11 13 7 0 0 69 20 2988

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 37 6 4 2 0 1 88 6 68
2020 Non-shift worker 42 37 9 9 2 0 0 79 12 2848
2019 Shift worker 46 27 18 6 3 0 0 73 9 62
2019 Non-shift worker 40 40 9 7 3 0 0 81 10 2489
2017 Shift worker 39 48 5 5 1 2 0 88 6 91
2017 Non-shift worker 45 38 8 6 2 0 0 84 8 3055
2014 Shift worker 36 40 13 9 1 0 0 76 11 75
2014 Non-shift worker 39 39 11 8 3 0 1 78 11 2989

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 34 10 2 0 0 2 89 2 67
2020 Non-shift worker 36 35 11 12 6 0 0 71 18 2867
2019 Shift worker 38 24 20 10 7 1 0 63 17 65
2019 Non-shift worker 37 35 10 11 7 0 0 72 18 2509
2018 Shift worker 49 39 7 0 5 0 0 88 5 42
2018 Non-shift worker 37 37 10 11 6 0 0 74 16 2529
2017 Shift worker 31 49 8 4 5 2 1 82 10 91
2017 Non-shift worker 38 34 10 10 7 0 0 73 17 3061
2014 Shift worker 26 42 15 9 3 1 4 72 12 75
2014 Non-shift worker 33 37 11 12 7 0 0 70 19 2989

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 46 4 6 0 0 0 90 6 70
2020 Non-shift worker 40 41 10 7 2 0 0 81 9 2875
2019 Shift worker 35 44 15 3 3 0 0 79 6 65
2019 Non-shift worker 36 43 10 6 4 0 0 80 10 2509
2018 Shift worker 33 49 15 2 0 0 0 82 2 41
2018 Non-shift worker 33 45 10 7 3 0 0 79 11 2509
2017 Shift worker 25 59 9 5 3 0 0 83 8 91
2017 Non-shift worker 34 45 9 7 4 0 0 79 11 3061
2014 Shift worker 30 41 15 12 2 0 0 71 14 75
2014 Non-shift worker 28 47 11 9 5 0 0 76 13 2987

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 36 9 10 1 0 0 80 11 68
2020 Non-shift worker 33 39 11 11 5 0 0 72 16 2870
2019 Shift worker 30 45 10 4 11 0 0 75 15 65
2019 Non-shift worker 26 38 13 13 9 0 0 65 22 2507
2018 Shift worker 35 32 11 12 9 0 0 67 22 42
2018 Non-shift worker 25 34 14 16 11 0 0 60 26 2532
2017 Shift worker 26 36 15 14 8 0 0 62 23 91
2017 Non-shift worker 24 37 13 14 11 0 0 61 26 3059
2014 Shift worker 13 41 17 18 10 0 0 54 28 75
2014 Non-shift worker 20 36 15 16 12 0 0 57 28 2985

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 56 3 6 0 0 0 91 6 67
2020 Non-shift worker 36 43 11 8 2 0 0 79 10 2865
2019 Shift worker 30 42 20 6 3 0 0 72 8 65
2019 Non-shift worker 30 44 12 10 3 0 0 74 14 2495
2018 Shift worker 33 58 9 0 0 0 0 91 0 42
2018 Non-shift worker 30 43 14 10 4 0 0 73 13 2533
2017 Shift worker 26 44 15 10 5 0 0 70 16 91
2017 Non-shift worker 28 45 12 10 4 0 0 74 14 3062

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 40 8 0 1 0 0 90 1 69
2020 Non-shift worker 48 39 8 4 1 0 0 87 5 2856
2019 Shift worker 40 35 18 2 3 2 0 76 5 65
2019 Non-shift worker 39 42 11 5 2 0 0 81 7 2501
2018 Shift worker 31 56 2 7 5 0 0 86 11 43
2018 Non-shift worker 40 42 10 6 2 0 0 82 8 2532
2017 Shift worker 40 40 10 2 8 0 0 80 10 90
2017 Non-shift worker 37 41 11 6 3 1 0 79 10 3059
2014 Shift worker 25 46 20 6 3 0 0 71 8 75
2014 Non-shift worker 32 41 14 8 4 1 0 74 12 2986

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 42 9 9 1 0 0 81 10 68
2020 Non-shift worker 37 37 12 9 5 0 0 75 13 2861
2019 Shift worker 30 43 14 7 6 0 0 73 13 64
2019 Non-shift worker 31 37 12 11 8 0 0 68 20 2502
2018 Shift worker 35 36 16 7 7 0 0 70 14 43
2018 Non-shift worker 28 38 12 12 9 0 0 66 21 2528
2017 Shift worker 25 39 18 9 9 0 0 64 18 91
2017 Non-shift worker 27 38 12 12 10 0 0 65 22 3056

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 36 6 4 0 0 0 90 4 68
2020 Non-shift worker 55 34 8 2 1 0 0 89 3 2854
2019 Shift worker 46 38 12 2 3 0 0 84 4 64
2019 Non-shift worker 51 36 9 3 2 0 0 87 4 2494
2018 Shift worker 51 39 7 2 0 0 0 91 2 42
2018 Non-shift worker 49 38 8 3 2 0 0 87 5 2508
2017 Shift worker 45 40 10 1 4 0 0 85 5 91
2017 Non-shift worker 52 36 7 3 1 0 0 88 5 3053
2014 Shift worker 45 38 17 0 0 0 0 83 0 75
2014 Non-shift worker 57 32 7 2 1 0 0 89 3 2990

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 44 9 10 3 0 0 79 13 68
2020 Non-shift worker 31 39 14 11 4 0 0 70 16 2854
2019 Shift worker 21 33 25 12 6 3 0 55 18 63
2019 Non-shift worker 26 37 15 14 7 0 0 63 21 2495
2018 Shift worker 23 43 22 5 7 0 0 66 11 43
2018 Non-shift worker 24 38 15 15 8 0 0 62 23 2519
2017 Shift worker 26 38 10 19 6 0 2 65 25 90
2017 Non-shift worker 25 40 13 14 8 1 0 65 22 3050
2014 Shift worker 13 38 18 18 11 0 1 53 30 75
2014 Non-shift worker 16 39 13 18 12 0 0 56 30 2989

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 45 10 6 0 0 2 84 6 69
2020 Non-shift worker 37 37 14 8 3 0 0 74 12 2866
2019 Shift worker 29 34 25 4 8 0 0 63 12 65
2019 Non-shift worker 31 35 16 11 6 0 0 67 17 2505
2018 Shift worker 26 36 20 9 7 0 2 63 16 43
2018 Non-shift worker 30 37 15 11 7 0 0 68 18 2514
2017 Shift worker 30 29 18 15 7 0 1 60 23 91
2017 Non-shift worker 30 37 16 11 6 0 0 67 17 3048
2014 Shift worker 15 47 16 12 8 0 1 63 21 75
2014 Non-shift worker 23 37 16 14 9 0 0 61 23 2989

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 45 6 6 0 0 1 88 6 70
2020 Non-shift worker 34 43 10 9 4 0 0 77 12 2868
2019 Shift worker 35 42 13 8 3 0 0 77 10 62
2019 Non-shift worker 30 41 14 10 5 0 0 71 15 2477
2018 Shift worker 33 35 25 5 2 0 0 68 7 42
2018 Non-shift worker 27 38 14 13 8 0 0 65 21 2522
2017 Shift worker 23 40 21 10 5 2 0 64 15 91
2017 Non-shift worker 29 38 14 12 7 0 0 68 19 3051
2014 Shift worker 17 42 26 8 5 0 1 60 14 75
2014 Non-shift worker 24 39 15 14 8 0 0 63 22 2988

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 31 7 6 0 0 0 87 6 70
2020 Non-shift worker 45 39 8 5 2 0 0 85 7 2871
2019 Shift worker 47 45 3 3 3 0 0 92 6 65
2019 Non-shift worker 42 41 9 6 2 0 0 83 8 2512
2018 Shift worker 41 43 7 7 2 0 0 84 9 43
2018 Non-shift worker 38 41 12 6 3 0 0 79 9 2527
2017 Shift worker 40 43 11 5 0 0 0 84 5 91
2017 Non-shift worker 39 41 10 7 3 0 0 80 10 3046
2014 Shift worker 33 47 12 5 3 0 0 80 8 75
2014 Non-shift worker 36 42 11 7 3 0 0 78 10 2986

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 33 10 1 3 0 1 86 4 69
2020 Non-shift worker 22 32 21 14 10 0 0 55 25 2857
2019 Shift worker 46 35 10 1 6 0 1 82 7 65
2019 Non-shift worker 26 32 21 12 9 0 0 58 20 2499
2018 Shift worker 45 35 9 9 2 0 0 80 11 43
2018 Non-shift worker 25 32 21 13 9 0 0 57 21 2535
2017 Shift worker 38 50 7 5 0 0 0 88 5 91
2017 Non-shift worker 25 36 20 11 7 0 1 62 18 3065
2014 Shift worker 35 34 24 7 0 0 0 68 7 75
2014 Non-shift worker 24 36 22 10 8 0 0 60 18 2988

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 17 47 17 13 0 2 30 22 70
2020 Non-shift worker 6 21 39 22 10 1 1 32 28 2867
2019 Shift worker 6 23 32 20 15 1 2 37 30 65
2019 Non-shift worker 7 23 39 21 8 1 1 29 31 2518
2018 Shift worker 14 19 25 26 13 3 0 40 34 43
2018 Non-shift worker 7 22 41 20 8 1 1 29 30 2532
2017 Shift worker 9 27 33 20 8 0 4 29 37 88
2017 Non-shift worker 8 22 39 19 8 2 3 28 31 3049
2014 Shift worker 1 36 32 18 4 1 7 24 41 75
2014 Non-shift worker 9 25 38 18 6 1 2 26 35 2983

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 8 18 44 25 1 4 73 8 70
2020 Non-shift worker 3 9 24 39 22 2 2 63 13 2861
2019 Shift worker 6 13 26 31 21 2 2 54 19 64
2019 Non-shift worker 6 13 27 33 16 3 2 52 20 2499
2018 Shift worker 7 18 23 19 32 1 0 52 25 43
2018 Non-shift worker 7 15 29 29 15 2 1 46 23 2524
2017 Shift worker 10 21 19 16 22 8 4 43 35 88
2017 Non-shift worker 7 15 28 27 16 4 4 46 24 3044
2014 Shift worker 6 28 24 19 12 6 6 34 38 75
2014 Non-shift worker 9 18 31 25 12 2 3 39 28 2981

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 13 38 24 15 5 1 42 18 70
2020 Non-shift worker 9 21 34 23 9 2 2 33 31 2863
2019 Shift worker 17 22 29 16 10 1 5 28 41 65
2019 Non-shift worker 14 23 32 19 8 2 2 28 39 2508
2018 Shift worker 14 20 23 21 15 0 8 38 36 43
2018 Non-shift worker 14 24 34 16 9 2 2 26 39 2526
2017 Shift worker 19 19 27 13 10 7 3 26 43 89
2017 Non-shift worker 16 22 32 17 8 2 3 27 39 3049
2014 Shift worker 23 32 25 7 6 4 4 14 59 75
2014 Non-shift worker 20 25 30 15 6 1 3 22 46 2984

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 8 27 33 30 0 2 64 8 70
2020 Non-shift worker 10 21 37 23 8 0 1 32 31 2862
2019 Shift worker 6 4 40 30 19 0 2 50 10 65
2019 Non-shift worker 9 21 38 22 8 1 1 31 30 2501
2018 Shift worker 10 9 20 28 29 0 4 60 19 42
2018 Non-shift worker 9 20 39 21 9 0 1 30 30 2512
2017 Shift worker 8 9 36 20 20 1 6 43 18 88
2017 Non-shift worker 9 21 37 22 9 1 2 31 31 3041
2014 Shift worker 5 25 38 19 10 1 1 30 31 75
2014 Non-shift worker 10 21 39 21 7 0 2 28 32 2964

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 14 25 30 25 1 2 56 18 70
2020 Non-shift worker 12 24 30 21 10 2 1 32 37 2867
2019 Shift worker 9 14 19 23 27 5 3 54 25 65
2019 Non-shift worker 15 23 30 19 10 1 2 29 39 2509
2018 Shift worker 14 18 18 14 27 3 5 45 35 43
2018 Non-shift worker 19 27 28 16 8 1 1 25 47 2529
2017 Shift worker 14 13 31 23 15 2 3 39 28 89
2017 Non-shift worker 18 27 27 15 9 1 3 25 47 3040
2014 Shift worker 22 30 18 18 5 5 1 25 56 75
2014 Non-shift worker 24 30 27 12 5 1 2 18 55 2981

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 17 15 33 21 8 3 60 22 70
2020 Non-shift worker 5 13 29 30 18 3 2 51 19 2860
2019 Shift worker 9 18 19 17 27 7 4 48 30 65
2019 Non-shift worker 10 19 30 24 12 3 2 37 31 2507
2018 Shift worker 12 10 20 24 22 9 2 52 25 42
2018 Non-shift worker 13 20 31 20 11 3 2 33 35 2517
2017 Shift worker 7 22 20 22 16 9 3 44 34 88
2017 Non-shift worker 10 19 28 23 13 3 4 39 31 3051
2014 Shift worker 15 14 23 27 7 5 8 39 34 75
2014 Non-shift worker 9 16 32 25 12 2 4 39 27 2976

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 14 25 30 24 4 2 58 15 69
2020 Non-shift worker 8 21 36 21 10 2 1 32 31 2864
2019 Shift worker 13 14 35 12 21 3 3 35 28 65
2019 Non-shift worker 13 23 34 18 8 2 2 28 37 2502
2018 Shift worker 5 28 22 18 21 4 2 42 34 43
2018 Non-shift worker 15 24 34 16 7 3 2 24 40 2533
2017 Shift worker 11 22 29 12 16 7 4 31 36 87
2017 Non-shift worker 16 24 32 14 8 3 3 23 42 3049
2014 Shift worker 15 20 33 12 7 11 4 21 40 75
2014 Non-shift worker 20 25 32 13 5 2 3 19 47 2981

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 16 37 28 14 3 0 43 20 70
2020 Non-shift worker 7 23 42 20 7 0 0 27 30 2867
2019 Shift worker 10 13 41 16 14 0 6 32 25 65
2019 Non-shift worker 11 22 38 19 9 1 1 28 34 2509
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 29 10 6 4 16 1 75 12 70
2020 Non-shift worker 25 27 19 9 4 11 4 62 16 2869
2019 Shift worker 21 29 17 12 10 6 5 56 25 64
2019 Non-shift worker 24 29 17 11 7 7 4 60 21 2518
2018 Shift worker 16 35 25 5 7 6 6 58 13 43
2018 Non-shift worker 17 31 19 13 9 8 3 54 25 2526
2017 Shift worker 18 23 22 14 7 9 8 48 25 90
2017 Non-shift worker 22 28 17 12 9 7 4 57 24 3062
2014 Shift worker 17 28 18 12 7 9 9 55 23 75
2014 Non-shift worker 27 28 16 12 8 6 3 61 22 2990

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 29 4 4 4 1 0 87 9 69
2020 Non-shift worker 43 32 9 9 5 2 0 77 14 2871
2019 Shift worker 42 33 9 7 9 0 0 75 16 65
2019 Non-shift worker 38 32 11 10 7 1 0 71 18 2511
2018 Shift worker 47 22 16 12 0 2 0 71 12 43
2018 Non-shift worker 33 33 11 13 9 1 0 67 22 2519
2017 Shift worker 34 31 11 13 6 4 0 68 20 90
2017 Non-shift worker 35 32 12 11 8 2 0 68 20 3063
2014 Shift worker 41 36 15 6 3 0 0 77 8 75
2014 Non-shift worker 38 31 10 11 8 2 0 70 19 2989

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 27 4 3 1 1 0 91 4 70
2020 Non-shift worker 53 35 6 5 1 0 0 88 6 2862
2019 Shift worker 49 28 8 12 3 0 0 78 14 65
2019 Non-shift worker 44 37 8 8 3 0 0 81 11 2511
2018 Shift worker 47 37 7 4 4 0 0 84 9 43
2018 Non-shift worker 41 39 9 8 3 0 0 80 11 2520
2017 Shift worker 41 37 10 10 1 0 0 79 11 90
2017 Non-shift worker 42 39 7 8 3 0 0 82 11 3055
2014 Shift worker 45 34 15 7 0 0 0 78 7 75
2014 Non-shift worker 41 41 8 7 3 0 0 82 10 2991

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 38 15 1 1 2 2 82 3 69
2020 Non-shift worker 48 37 8 4 2 1 0 86 6 2851
2019 Shift worker 37 42 12 6 4 0 0 79 10 65
2019 Non-shift worker 41 39 11 6 2 1 0 81 8 2514
2018 Shift worker 35 49 12 2 2 0 0 84 5 42
2018 Non-shift worker 38 43 11 6 2 1 0 82 8 2521

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 30 10 4 4 5 4 79 9 70
2020 Non-shift worker 44 25 10 6 4 8 4 79 10 2873
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 32 14 6 4 3 3 74 11 70
2020 Non-shift worker 49 26 12 4 2 2 4 80 6 2870
2019 Shift worker 40 26 10 7 4 5 7 76 13 66
2019 Non-shift worker 44 27 16 5 3 1 5 75 8 2517

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 32 14 4 4 0 2 77 9 69
2020 Non-shift worker 44 32 11 8 4 0 0 77 12 2872
2019 Shift worker 38 39 12 4 6 1 0 78 10 66
2019 Non-shift worker 38 33 12 9 6 1 1 73 15 2518
2018 Shift worker 50 18 19 9 2 2 0 69 12 43
2018 Non-shift worker 34 36 13 11 6 1 0 70 17 2528
2017 Shift worker 27 41 13 14 6 0 0 68 20 91
2017 Non-shift worker 35 37 12 9 6 1 0 73 15 3059
2014 Shift worker 32 35 19 7 4 1 3 69 11 75
2014 Non-shift worker 35 37 12 10 6 0 0 73 16 2991

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 19 17 6 4 2 0 72 10 69
2020 Non-shift worker 51 25 11 5 5 2 1 78 10 2869

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 27 14 0 6 1 0 80 6 70
2020 Non-shift worker 49 30 10 6 4 1 1 80 10 2873
2019 Shift worker 38 39 9 7 4 1 1 79 12 66
2019 Non-shift worker 42 33 11 7 5 1 1 76 13 2502
2018 Shift worker 56 21 16 2 5 0 0 77 7 43
2018 Non-shift worker 39 33 11 9 6 1 1 74 15 2518
2017 Shift worker 34 40 8 13 6 0 0 74 19 90
2017 Non-shift worker 41 33 11 9 5 1 0 74 14 3062
2014 Shift worker 35 35 10 12 4 2 1 73 17 75
2014 Non-shift worker 40 33 11 10 5 1 0 74 15 2987

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 39 61 70
2020 Non-shift worker 38 62 2881

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 26 11 4 0 3 5 83 5 70
2020 Non-shift worker 53 18 8 2 1 6 10 86 4 2875

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 26 5 6 3 0 1 86 9 70
2020 Non-shift worker 57 25 8 6 4 0 0 83 9 2875
2019 Shift worker 44 38 10 3 4 0 0 83 7 66
2019 Non-shift worker 48 30 10 7 4 1 0 79 11 2514
2018 Shift worker 57 17 12 7 7 0 0 74 14 43
2018 Non-shift worker 45 29 11 9 6 0 0 74 15 2528
2017 Shift worker 41 32 11 7 8 1 0 74 15 91
2017 Non-shift worker 49 28 11 7 5 0 0 77 12 3048
2014 Shift worker 39 28 16 12 4 1 0 68 16 75
2014 Non-shift worker 47 29 10 8 5 0 0 77 13 2986
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 27 11 1 3 10 0 83 5 70
2020 Non-shift worker 44 29 11 5 2 8 0 80 8 2878
2019 Shift worker 34 32 13 7 6 8 1 72 14 66
2019 Non-shift worker 33 32 14 8 5 8 0 70 14 2513
2018 Shift worker 43 33 12 7 2 0 2 78 9 43
2018 Non-shift worker 30 30 16 8 6 9 0 66 15 2539
2017 Shift worker 34 30 15 7 6 7 0 70 14 91
2017 Non-shift worker 29 31 16 8 6 10 0 67 15 3059
2014 Shift worker 19 41 20 7 3 10 0 67 11 75
2014 Non-shift worker 26 33 17 9 5 10 0 65 16 2988

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 23 15 6 3 2 0 76 9 70
2020 Non-shift worker 38 33 13 9 4 2 0 73 14 2872
2019 Shift worker 31 27 22 6 9 4 1 61 16 65
2019 Non-shift worker 28 32 17 13 8 2 0 62 21 2510
2018 Shift worker 43 29 14 7 7 0 0 72 14 43
2018 Non-shift worker 24 32 18 13 10 3 0 58 24 2533
2017 Shift worker 34 27 14 9 13 5 0 64 22 91
2017 Non-shift worker 24 32 17 14 10 3 0 57 25 3063
2014 Shift worker 15 37 23 14 8 3 0 53 23 74
2014 Non-shift worker 19 32 19 17 11 2 0 52 28 2990

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 32 14 4 3 2 0 78 7 70
2020 Non-shift worker 27 34 18 11 5 6 0 65 16 2870
2019 Shift worker 26 21 20 4 12 16 1 56 20 66
2019 Non-shift worker 19 32 20 15 8 6 0 54 25 2502
2018 Shift worker 38 26 11 14 7 4 0 67 22 43
2018 Non-shift worker 15 30 21 17 10 7 0 48 29 2528
2017 Shift worker 29 23 12 13 12 11 0 58 28 91
2017 Non-shift worker 15 29 20 17 11 7 0 48 30 3057
2014 Shift worker 9 36 23 18 7 7 0 48 27 74
2014 Non-shift worker 12 27 22 20 12 6 0 42 35 2985

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 30 12 7 4 2 0 76 11 70
2020 Non-shift worker 28 38 14 12 5 2 0 68 18 2878
2019 Shift worker 22 29 22 6 15 7 0 54 22 66
2019 Non-shift worker 18 33 19 18 10 3 0 52 29 2516
2018 Shift worker 35 29 21 4 7 4 0 67 12 43
2018 Non-shift worker 14 32 19 20 12 3 0 47 32 2534
2017 Shift worker 25 23 16 8 14 13 0 56 25 91
2017 Non-shift worker 16 30 19 20 12 4 0 47 33 3052
2014 Shift worker 15 34 15 23 7 4 1 52 32 75
2014 Non-shift worker 12 28 19 22 15 3 0 41 38 2988

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 20 10 7 0 3 2 83 7 70
2020 Non-shift worker 47 22 11 4 3 9 3 79 9 2875
2019 Shift worker 43 26 15 6 4 7 0 74 10 66
2019 Non-shift worker 45 22 12 5 3 11 2 77 9 2518
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 44 12 3 1 1 0 84 4 70
2020 Non-shift worker 29 45 17 7 1 1 0 75 8 2875
2019 Shift worker 32 36 18 7 7 0 0 68 13 66
2019 Non-shift worker 24 43 19 9 3 2 0 69 12 2516
2018 Shift worker 30 41 21 6 2 0 0 71 8 42
2018 Non-shift worker 21 43 20 11 3 1 0 65 15 2524
2017 Shift worker 26 40 19 9 4 2 0 67 14 90
2017 Non-shift worker 22 41 18 12 5 1 0 65 17 3052
2014 Shift worker 15 46 22 10 6 1 0 62 16 75
2014 Non-shift worker 16 39 21 14 7 3 0 56 22 2989

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 43 14 7 1 2 0 77 9 70
2020 Non-shift worker 19 39 20 15 4 4 0 60 19 2859
2019 Shift worker 19 29 23 15 8 4 2 50 25 65
2019 Non-shift worker 12 33 25 19 7 4 0 47 28 2505

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 44 12 7 3 4 1 77 11 70
2020 Non-shift worker 36 36 12 9 4 3 1 74 13 2869
2019 Shift worker 20 24 19 19 11 5 2 47 32 65
2019 Non-shift worker 33 37 13 9 5 3 1 72 14 2512
2018 Shift worker 39 31 11 17 2 0 0 70 19 42
2018 Non-shift worker 33 39 12 9 4 2 1 74 14 2527
2017 Shift worker 26 35 14 12 8 4 3 65 21 91
2017 Non-shift worker 37 36 11 8 4 3 1 77 12 3047
2014 Shift worker 28 48 13 7 1 3 0 78 8 75
2014 Non-shift worker 40 36 10 7 4 3 1 78 12 2990

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 36 16 4 0 2 0 79 4 70
2020 Non-shift worker 37 38 16 5 2 1 0 76 7 2867
2019 Shift worker 30 31 25 6 5 3 0 63 11 66
2019 Non-shift worker 31 38 19 7 3 2 0 71 10 2499
2018 Shift worker 39 33 21 7 0 0 0 72 7 43
2018 Non-shift worker 29 41 20 6 3 1 0 71 9 2519

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 27 16 12 4 11 6 62 19 69
2020 Non-shift worker 18 21 18 13 13 14 3 47 31 2870
2019 Shift worker 18 21 25 11 12 11 3 45 26 66
2019 Non-shift worker 15 18 20 16 17 12 3 38 39 2511
2018 Shift worker 29 27 20 9 9 6 0 59 19 43
2018 Non-shift worker 12 19 21 17 17 11 2 36 40 2524
2017 Shift worker 16 18 19 10 14 19 2 44 31 90
2017 Non-shift worker 13 17 18 16 18 13 4 37 42 3054
2014 Shift worker 10 19 22 15 14 15 6 36 36 75
2014 Non-shift worker 12 18 18 17 19 13 3 35 44 2987

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 38 17 4 4 6 0 73 8 70
2020 Non-shift worker 25 36 16 13 8 2 0 62 21 2870
2019 Shift worker 27 40 15 9 4 5 0 70 14 65
2019 Non-shift worker 19 32 17 15 14 2 0 53 30 2509
2018 Shift worker 28 36 29 2 2 0 2 66 4 43
2018 Non-shift worker 18 31 17 18 14 2 0 50 33 2521
2017 Shift worker 28 39 15 7 5 5 0 71 13 90
2017 Non-shift worker 22 33 15 16 12 2 0 57 28 3050
2014 Shift worker 20 34 21 17 6 1 1 55 23 75
2014 Non-shift worker 17 32 15 18 16 2 0 50 34 2986

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 28 17 16 10 9 0 53 28 70
2020 Non-shift worker 20 28 14 17 16 2 2 51 35 2881
2019 Shift worker 21 32 13 11 16 3 4 57 29 66
2019 Non-shift worker 17 26 14 18 22 2 1 45 41 2518
2018 Shift worker 26 19 19 15 20 0 0 45 36 43
2018 Non-shift worker 14 24 14 20 24 2 1 40 45 2529
2017 Shift worker 14 26 16 14 18 8 5 46 36 91
2017 Non-shift worker 15 22 12 19 28 3 1 38 49 3063
2014 Shift worker 10 22 8 22 26 6 7 36 55 75
2014 Non-shift worker 9 17 11 22 37 2 1 27 61 2990

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 19 11 6 1 0 5 80 8 70
2020 Non-shift worker 45 23 16 7 5 1 4 71 13 2881
2019 Shift worker 49 22 17 1 2 2 7 79 3 66
2019 Non-shift worker 47 25 14 6 4 1 4 75 10 2516

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 16 15 4 3 0 2 78 7 70
2020 Non-shift worker 57 23 11 4 2 1 3 82 6 2868
2019 Shift worker 57 16 11 9 4 1 2 75 14 65
2019 Non-shift worker 52 24 11 4 3 1 3 80 8 2509

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 79 7 7 1 0 0 6 91 1 69
2020 Non-shift worker 75 8 4 2 3 5 4 91 5 2872
2019 Shift worker 71 6 8 5 5 3 3 82 10 65
2019 Non-shift worker 75 8 4 2 3 5 4 90 5 2501

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 17 9 3 0 1 4 88 3 69
2020 Non-shift worker 74 10 4 2 1 2 8 92 3 2874
2019 Shift worker 73 6 6 2 4 0 9 87 6 65
2019 Non-shift worker 79 6 2 1 1 2 8 95 3 2504

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 51 17 2 1 3 2 78 4 70
2020 Non-shift worker 21 44 19 9 3 4 0 68 12 2874
2019 Shift worker 22 29 26 9 6 8 0 56 16 66
2019 Non-shift worker 16 40 22 12 4 5 0 59 17 2511
2018 Shift worker 23 34 29 7 7 0 0 58 14 43
2018 Non-shift worker 16 34 25 13 7 4 0 53 21 2529
2017 Shift worker 14 34 21 12 11 8 0 52 25 91
2017 Non-shift worker 17 34 23 13 7 6 0 54 22 3056

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 29 9 4 1 5 2 85 6 70
2020 Non-shift worker 31 42 14 9 3 2 0 74 12 2861
2019 Shift worker 34 38 14 11 3 0 0 72 14 66
2019 Non-shift worker 27 42 16 9 4 2 0 70 14 2503
2018 Shift worker 47 34 9 10 0 0 0 81 10 42
2018 Non-shift worker 33 41 14 6 4 2 0 76 10 2527
2017 Shift worker 33 42 12 8 1 4 0 78 10 91
2017 Non-shift worker 32 40 14 7 4 3 0 74 11 3053
2014 Shift worker 34 41 12 8 1 3 0 77 10 75
2014 Non-shift worker 36 38 14 7 3 3 0 75 10 2989

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 36 11 1 0 5 3 87 1 70
2020 Non-shift worker 37 37 14 5 2 4 0 78 8 2870
2019 Shift worker 44 33 12 4 3 4 0 80 7 65
2019 Non-shift worker 36 38 13 5 3 4 0 78 8 2497
2018 Shift worker 48 38 14 0 0 0 0 86 0 42
2018 Non-shift worker 38 37 14 4 3 4 0 78 8 2525
2017 Shift worker 29 47 10 4 2 7 0 82 7 91
2017 Non-shift worker 35 37 15 5 3 5 0 76 9 3058
2014 Shift worker 35 47 7 7 3 1 0 84 10 75
2014 Non-shift worker 37 37 14 4 3 5 0 78 7 2987

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 36 14 2 0 5 0 83 2 70
2020 Non-shift worker 36 36 15 5 2 6 0 77 7 2871

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 33 10 4 1 3 3 84 6 70
2020 Non-shift worker 40 31 11 7 4 5 2 76 12 2868

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 31 4 1 0 0 0 94 1 70
2020 Non-shift worker 51 33 8 5 2 0 0 85 7 2865
2019 Shift worker 55 35 5 2 3 0 0 90 5 65
2019 Non-shift worker 43 37 10 6 3 0 0 81 10 2513
2018 Shift worker 61 20 12 5 2 0 0 81 7 42
2018 Non-shift worker 41 37 11 7 4 0 0 78 10 2527
2017 Shift worker 42 40 13 4 1 0 0 82 5 91
2017 Non-shift worker 40 38 10 7 4 0 0 78 11 3057
2014 Shift worker 39 42 12 4 3 0 0 81 7 75
2014 Non-shift worker 39 38 11 8 4 0 0 77 12 2986

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 31 12 2 0 0 0 86 2 70
2020 Non-shift worker 42 33 14 7 4 0 0 76 10 2863
2019 Shift worker 48 29 11 3 6 3 0 79 9 65
2019 Non-shift worker 35 33 17 9 5 0 0 69 15 2513
2018 Shift worker 51 19 18 7 5 0 0 70 12 42
2018 Non-shift worker 31 34 18 10 7 0 0 65 17 2527
2017 Shift worker 35 34 11 13 5 1 0 71 19 91
2017 Non-shift worker 31 33 18 11 7 1 0 65 17 3058
2014 Shift worker 27 34 23 9 3 3 0 64 13 75
2014 Non-shift worker 22 37 19 14 8 1 0 59 22 2988

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 30 9 5 0 0 0 86 5 68
2020 Non-shift worker 41 36 12 7 3 0 0 77 11 2855
2019 Shift worker 40 34 18 4 3 0 0 74 7 63
2019 Non-shift worker 34 36 15 10 5 0 0 70 15 2496
2018 Shift worker 53 23 7 17 0 0 0 76 17 41
2018 Non-shift worker 30 36 16 11 6 0 0 66 17 2519
2017 Shift worker 36 33 17 11 3 0 0 69 14 91
2017 Non-shift worker 30 37 15 12 6 0 0 67 18 3059
2014 Shift worker 29 33 22 11 3 3 0 64 14 75
2014 Non-shift worker 21 38 18 14 8 0 0 60 22 2988

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 29 13 11 3 3 0 72 14 70
2020 Non-shift worker 39 26 16 9 5 4 1 68 15 2873
2019 Shift worker 39 21 23 6 8 3 0 62 14 64
2019 Non-shift worker 33 25 18 12 8 3 1 60 21 2514
2018 Shift worker 40 22 14 15 7 0 2 63 22 42
2018 Non-shift worker 29 26 19 13 8 3 1 58 22 2530
2017 Shift worker 30 25 18 16 7 2 1 57 24 91
2017 Non-shift worker 28 25 18 12 9 6 1 57 23 3057
2014 Shift worker 15 31 23 12 10 8 1 50 24 75
2014 Non-shift worker 25 26 18 13 10 6 1 55 25 2990
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 19 41 40 70
2020 Non-shift worker 19 44 37 2880
2019 Shift worker 33 37 29 66
2019 Non-shift worker 22 39 39 2526
2018 Shift worker 19 33 48 43
2018 Non-shift worker 23 39 38 2532
2017 Shift worker 23 43 34 90
2017 Non-shift worker 24 39 37 3062
2014 Shift worker 21 38 41 75
2014 Non-shift worker 22 40 38 2990

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 8 33 22 0 21 16 14
2020 Non-shift worker 20 35 29 6 4 6 563
2019 Shift worker 0 9 35 0 49 7 20
2019 Non-shift worker 16 33 31 8 4 7 560
2017 Shift worker 5 14 30 12 34 5 20
2017 Non-shift worker 16 26 36 12 6 5 731
2014 Shift worker 0 36 21 14 9999 28 17
2014 Non-shift worker 13 30 32 14 9999 11 689
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 66
2019 Non-shift worker 12 88 2521
2018 Shift worker 14 86 43
2018 Non-shift worker 14 86 2528

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 19 11 6 0 41 5 68 11 70
2020 Non-shift worker 13 13 17 6 5 39 7 50 20 2869
2019 Shift worker 14 10 19 3 5 28 21 47 16 66
2019 Non-shift worker 11 15 20 7 6 33 7 43 23 2517
2018 Shift worker 20 29 24 0 7 18 2 61 9 42
2018 Non-shift worker 10 13 23 8 7 32 6 38 24 2525
2017 Shift worker 12 12 20 3 7 35 11 43 20 91
2017 Non-shift worker 12 12 20 7 7 35 7 42 24 3066
2014 Shift worker 9 16 22 1 8 28 15 43 17 75
2014 Non-shift worker 11 13 19 8 6 36 7 43 24 2987

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 30 11 4 0 16 0 82 5 70
2020 Non-shift worker 29 30 17 6 4 13 1 69 11 2867
2019 Shift worker 30 19 20 8 3 15 4 61 14 65
2019 Non-shift worker 27 30 20 7 5 11 1 64 13 2518
2018 Shift worker 39 19 26 0 7 9 0 64 8 41
2018 Non-shift worker 23 31 20 8 6 12 1 61 15 2531
2017 Shift worker 24 25 16 3 5 23 3 66 12 91
2017 Non-shift worker 24 28 19 8 6 15 1 61 16 3055
2014 Shift worker 19 27 18 7 4 19 5 61 15 75
2014 Non-shift worker 22 27 20 7 4 19 1 61 14 2986
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 8 92 65
2019 Non-shift worker 7 93 2519

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 26 11 4 0 33 6 76 7 70
2020 Non-shift worker 15 13 17 3 3 42 6 55 12 2872
2019 Shift worker 21 13 9 4 4 30 18 67 16 66
2019 Non-shift worker 13 14 22 4 3 38 7 48 13 2516
2018 Shift worker 32 20 20 0 0 25 2 72 0 43
2018 Non-shift worker 12 14 25 4 3 37 5 44 12 2530
2017 Shift worker 12 17 20 1 4 37 9 54 10 91
2017 Non-shift worker 13 13 20 3 3 41 7 48 13 3053
2014 Shift worker 7 17 19 6 0 43 8 50 11 75
2014 Non-shift worker 11 12 20 4 3 44 7 47 13 2988

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 29 13 3 0 16 0 81 3 70
2020 Non-shift worker 32 31 16 4 3 13 1 73 8 2868
2019 Shift worker 28 26 14 6 4 16 5 69 13 65
2019 Non-shift worker 30 29 19 4 3 13 2 70 8 2515
2018 Shift worker 42 16 27 0 0 13 2 68 0 43
2018 Non-shift worker 26 31 20 5 3 14 1 67 9 2529
2017 Shift worker 19 31 18 2 4 22 3 67 8 91
2017 Non-shift worker 28 29 18 4 3 17 2 69 9 3048
2014 Shift worker 17 30 20 4 0 27 1 66 6 75
2014 Non-shift worker 24 28 18 4 2 22 1 68 8 2986
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 21 21 10 19 0 5 47 31 70
2020 Non-shift worker 31 26 20 11 11 0 2 58 22 2873

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 23 30 11 10 0 0 48 22 70
2020 Non-shift worker 25 29 23 12 10 0 1 55 22 2869
2019 Shift worker 22 24 26 12 17 0 0 46 28 66
2019 Non-shift worker 15 27 23 15 19 0 1 43 34 2519
2018 Shift worker 21 19 31 13 12 2 2 42 26 43
2018 Non-shift worker 14 22 26 15 21 0 2 37 37 2535
2017 Shift worker 18 18 19 19 25 0 2 36 45 91
2017 Non-shift worker 14 24 23 15 22 0 2 39 38 3056

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 27 31 14 6 0 0 49 20 70
2020 Non-shift worker 9 20 30 22 19 0 0 29 41 2877
2019 Shift worker 26 27 29 10 7 0 0 53 17 66
2019 Non-shift worker 12 23 29 20 16 0 0 35 36 2517
2018 Shift worker 19 25 35 11 9 2 0 44 21 43
2018 Non-shift worker 9 20 30 23 17 0 1 29 40 2533
2017 Shift worker 17 17 39 17 9 0 1 34 27 91
2017 Non-shift worker 11 22 30 22 15 0 1 33 37 3057

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 22 31 11 1 0 0 57 12 70
2020 Non-shift worker 15 28 27 16 13 0 1 43 30 2871
2019 Shift worker 39 24 22 7 6 0 1 64 13 65
2019 Non-shift worker 17 28 28 16 10 0 1 46 26 2506
2018 Shift worker 31 29 20 11 5 2 2 63 17 43
2018 Non-shift worker 14 27 30 17 11 0 1 41 29 2527
2017 Shift worker 26 21 35 8 9 0 2 48 17 90
2017 Non-shift worker 15 28 27 17 11 0 1 44 28 3050

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 26 25 18 3 0 2 53 22 70
2020 Non-shift worker 16 23 26 18 15 1 1 40 34 2870
2019 Shift worker 36 19 22 13 9 0 1 56 22 65
2019 Non-shift worker 16 24 26 18 15 1 1 40 33 2499
2018 Shift worker 23 23 30 9 11 4 0 48 21 43
2018 Non-shift worker 12 22 25 21 18 1 1 35 40 2531
2017 Shift worker 22 20 24 17 13 2 3 44 31 91
2017 Non-shift worker 15 21 25 19 17 1 2 37 36 3053

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 31 16 11 3 1 1 70 14 68
2020 Non-shift worker 24 24 22 15 14 0 2 49 29 2865
2019 Shift worker 61 21 8 6 3 0 1 82 9 64
2019 Non-shift worker 30 26 19 11 9 0 4 58 21 2506
2018 Shift worker 41 25 19 9 2 2 2 69 12 43
2018 Non-shift worker 27 23 22 13 10 0 4 53 24 2525
2017 Shift worker 36 26 16 11 5 0 7 66 17 91
2017 Non-shift worker 27 25 21 12 10 1 5 55 23 3053

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 26 21 5 8 0 0 66 14 70
2020 Non-shift worker 17 24 26 17 16 0 0 41 33 2863
2019 Shift worker 27 32 24 8 9 0 0 59 17 66
2019 Non-shift worker 22 27 24 14 13 0 1 49 26 2519
2018 Shift worker 29 26 26 10 7 2 0 57 17 43
2018 Non-shift worker 18 26 25 16 13 0 1 45 29 2536
2017 Shift worker 27 30 20 17 4 2 1 58 21 90
2017 Non-shift worker 19 27 26 16 11 0 1 46 27 3053

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 22 19 6 13 1 1 62 19 70
2020 Non-shift worker 25 22 20 13 12 0 7 51 27 2876

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 41 16 5 0 1 0 78 6 70
2020 Non-shift worker 29 35 22 8 4 1 1 65 13 2871
2019 Shift worker 39 26 20 7 3 0 5 69 10 66
2019 Non-shift worker 24 36 23 10 6 1 1 61 15 2511
2018 Shift worker 43 26 18 4 7 0 2 70 11 43
2018 Non-shift worker 21 34 26 12 6 0 1 56 18 2526
2017 Shift worker 35 33 12 12 5 3 0 70 18 90
2017 Non-shift worker 21 32 24 13 7 1 1 55 20 3055

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 37 28 4 0 0 0 68 4 70
2020 Non-shift worker 24 36 23 10 5 1 1 61 15 2866
2019 Shift worker 41 24 20 9 4 0 2 67 13 66
2019 Non-shift worker 21 35 26 11 5 1 1 57 17 2509
2018 Shift worker 33 33 20 9 2 0 2 68 11 43
2018 Non-shift worker 17 35 26 14 6 0 1 53 20 2522
2017 Shift worker 26 35 19 12 5 2 0 63 17 90
2017 Non-shift worker 19 32 25 14 7 1 1 53 21 3053

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 29 27 3 3 0 2 67 6 68
2020 Non-shift worker 33 35 19 8 3 0 1 69 12 2868
2019 Shift worker 40 25 20 8 5 0 2 66 14 65
2019 Non-shift worker 29 36 19 9 5 0 1 66 14 2506
2018 Shift worker 31 27 25 11 4 0 2 59 15 43
2018 Non-shift worker 26 35 22 11 6 0 1 61 17 2522
2017 Shift worker 32 25 23 10 6 2 1 59 17 90
2017 Non-shift worker 26 35 21 10 6 1 1 62 16 3056

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 28 18 7 2 1 0 73 9 70
2020 Non-shift worker 41 27 16 8 6 0 1 69 14 2849
2019 Shift worker 39 26 15 6 9 3 2 68 16 66
2019 Non-shift worker 37 28 17 9 8 0 1 65 18 2502

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 28 31 9 3 0 2 55 13 70
2020 Non-shift worker 23 30 25 14 7 0 0 54 21 2875

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 48 19 5 1 0 1 73 7 70
2020 Non-shift worker 21 31 26 14 8 0 0 52 22 2868
2019 Shift worker 34 30 23 4 7 0 2 65 11 65
2019 Non-shift worker 29 31 24 10 5 0 1 61 15 2501
2018 Shift worker 26 34 26 10 4 0 0 60 15 42
2018 Non-shift worker 24 33 25 12 5 0 1 58 18 2513
2017 Shift worker 32 19 24 12 8 4 1 54 21 90
2017 Non-shift worker 25 31 23 13 6 1 2 57 19 3044

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 29 18 4 3 0 2 75 7 70
2020 Non-shift worker 39 30 19 7 3 0 1 70 10 2863
2019 Shift worker 51 19 21 5 3 0 1 71 7 63
2019 Non-shift worker 49 27 14 5 4 0 1 77 10 2498
2018 Shift worker 63 9 16 4 5 0 2 74 10 43
2018 Non-shift worker 46 27 14 7 4 0 2 75 11 2517
2017 Shift worker 58 25 10 3 3 1 0 84 6 91
2017 Non-shift worker 53 25 13 5 3 0 1 79 8 3058

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 38 21 10 3 0 0 67 13 70
2020 Non-shift worker 18 35 27 13 7 0 0 53 19 2863

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 30 8 4 0 2 1 88 4 69
2020 Non-shift worker 65 17 7 3 1 1 6 88 5 2858
2019 Shift worker 68 9 13 3 3 0 4 81 6 66
2019 Non-shift worker 72 12 5 2 2 1 6 90 4 2498
2018 Shift worker 71 13 9 0 3 0 4 88 3 42
2018 Non-shift worker 70 14 6 2 2 1 5 89 4 2519

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 12 5 0 3 0 2 92 4 70
2020 Non-shift worker 77 9 5 2 2 1 4 91 5 2862
2019 Shift worker 74 8 3 8 5 0 2 83 14 66
2019 Non-shift worker 71 11 7 3 4 1 3 86 7 2509
2018 Shift worker 64 16 13 0 2 0 4 84 2 43
2018 Non-shift worker 67 14 6 4 3 1 4 85 8 2512
2017 Shift worker 61 15 13 2 4 1 4 80 7 91
2017 Non-shift worker 69 13 6 4 3 1 3 86 8 3059

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 20 7 1 0 0 2 91 1 70
2020 Non-shift worker 63 23 7 3 1 0 2 88 4 2856
2019 Shift worker 61 15 4 10 8 0 2 77 18 66
2019 Non-shift worker 52 30 10 3 3 0 2 83 6 2502
2018 Shift worker 48 26 15 3 2 0 7 79 6 42
2018 Non-shift worker 51 28 13 4 2 0 1 80 7 2521
2017 Shift worker 50 34 8 3 2 1 2 87 5 91
2017 Non-shift worker 51 30 11 4 2 0 2 82 6 3054

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 12 12 3 3 0 0 83 6 70
2020 Non-shift worker 65 18 7 4 3 1 2 85 7 2857
2019 Shift worker 67 15 5 5 7 0 2 83 12 66
2019 Non-shift worker 58 21 10 5 4 0 2 80 9 2504
2018 Shift worker 66 13 5 3 7 0 6 84 10 43
2018 Non-shift worker 52 23 12 6 6 0 1 76 12 2509
2017 Shift worker 61 16 8 6 4 1 3 80 11 91
2017 Non-shift worker 57 20 11 6 4 0 2 79 10 3062

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 12 5 0 0 0 11 95 0 69
2020 Non-shift worker 60 14 4 1 1 0 20 93 2 2860
2019 Shift worker 72 0 4 4 2 0 18 88 7 64
2019 Non-shift worker 56 14 5 2 1 0 22 90 3 2498
2018 Shift worker 67 2 2 3 2 2 21 90 7 43
2018 Non-shift worker 50 16 7 2 1 0 24 87 4 2501
2017 Shift worker 66 9 2 1 1 1 21 95 2 91
2017 Non-shift worker 53 15 6 2 1 0 23 89 3 3056

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 19 6 1 0 0 4 93 2 70
2020 Non-shift worker 64 23 7 2 1 0 3 89 3 2871
2019 Shift worker 76 7 6 3 3 0 7 88 6 66
2019 Non-shift worker 62 21 9 2 1 0 5 87 4 2493
2018 Shift worker 66 8 9 8 0 0 9 82 8 43
2018 Non-shift worker 59 21 9 3 1 0 6 86 4 2505
2017 Shift worker 67 17 6 2 0 1 7 91 2 91
2017 Non-shift worker 61 19 9 2 1 1 7 87 4 3037

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 20 7 6 6 1 0 80 13 70
2020 Non-shift worker 74 14 5 2 2 0 3 91 4 2873
2019 Shift worker 60 16 9 4 8 0 2 78 12 66
2019 Non-shift worker 75 11 5 2 2 0 4 90 5 2508
2018 Shift worker 58 13 12 6 7 0 4 74 14 41
2018 Non-shift worker 73 13 5 2 3 0 4 89 5 2518
2017 Shift worker 57 18 10 4 10 0 1 76 15 89
2017 Non-shift worker 67 14 7 3 4 1 5 86 7 3066

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 31 12 1 6 0 0 81 7 70
2020 Non-shift worker 43 31 16 5 3 0 1 75 8 2874
2019 Shift worker 40 29 18 5 3 0 4 73 9 65
2019 Non-shift worker 51 28 14 4 2 0 2 80 6 2501
2018 Shift worker 50 20 19 7 0 0 4 73 7 43
2018 Non-shift worker 47 31 14 4 2 0 2 80 6 2513
2017 Shift worker 50 29 11 4 4 0 1 81 8 90
2017 Non-shift worker 49 30 13 4 2 0 3 81 6 3056

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 48 21 5 4 1 0 69 10 70
2020 Non-shift worker 23 42 25 6 3 0 0 66 9 2878

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 38 34 10 2 0 1 53 12 69
2020 Non-shift worker 7 25 41 19 7 0 0 33 26 2873
2019 Shift worker 26 31 36 5 3 0 0 56 8 66
2019 Non-shift worker 9 28 39 18 6 0 0 37 24 2518
2018 Shift worker 14 32 38 9 7 0 0 46 16 43
2018 Non-shift worker 7 25 41 20 7 0 0 32 27 2535
2017 Shift worker 10 21 45 18 5 0 0 31 24 91
2017 Non-shift worker 6 24 42 19 8 0 0 31 27 3065

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 16 35 35 7 0 0 43 22 70
2020 Non-shift worker 13 25 39 17 5 0 0 23 38 2870
2019 Shift worker 8 12 38 29 11 2 0 41 20 64
2019 Non-shift worker 10 23 40 19 6 0 0 26 34 2502
2018 Shift worker 0 16 42 26 16 0 0 42 16 42
2018 Non-shift worker 11 26 40 18 6 0 0 24 36 2502
2017 Shift worker 5 25 36 17 13 0 4 31 32 90
2017 Non-shift worker 9 23 43 19 6 0 0 25 32 3052

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 39 11 0 0 2 0 89 0 70
2020 Non-shift worker 43 41 10 4 1 1 0 85 5 2869
2019 Shift worker 34 30 16 4 4 10 2 72 9 66
2019 Non-shift worker 33 43 12 7 3 1 0 78 10 2507
2018 Shift worker 28 33 26 6 5 3 0 63 11 43
2018 Non-shift worker 34 43 12 6 2 2 0 79 9 2533
2017 Shift worker 24 37 16 14 2 7 0 66 17 91
2017 Non-shift worker 35 42 12 6 3 2 0 78 10 3064

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 30 18 3 1 0 0 78 5 69
2020 Non-shift worker 34 34 14 10 4 3 0 70 15 2863

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 25 10 10 6 3 0 73 16 70
2020 Non-shift worker 35 29 11 14 9 2 1 66 23 2868

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 28 15 1 5 1 0 79 6 70
2020 Non-shift worker 46 29 13 4 4 3 1 78 8 2855

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 25 15 6 3 5 0 75 10 70
2020 Non-shift worker 31 35 16 11 5 2 0 67 16 2869
2019 Shift worker 23 37 16 9 6 7 2 66 16 66
2019 Non-shift worker 21 36 17 14 9 1 0 58 24 2516
2018 Shift worker 19 42 16 12 7 5 0 64 20 43
2018 Non-shift worker 21 36 16 16 10 1 0 58 26 2535
2017 Shift worker 19 30 23 15 10 2 1 50 26 91
2017 Non-shift worker 19 38 16 15 10 2 0 58 26 3063

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 38 9 6 0 0 0 85 6 70
2020 Non-shift worker 39 44 8 7 1 0 0 84 8 2878

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 36 7 7 0 0 0 87 7 70
2020 Non-shift worker 41 42 10 5 1 1 0 84 6 2871

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 35 14 6 1 1 3 78 7 70
2020 Non-shift worker 34 40 16 7 2 1 1 75 9 2857

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 37 10 1 1 1 0 88 3 70
2020 Non-shift worker 47 36 10 3 1 1 2 85 4 2871

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 16 4 0 0 2 0 95 0 69
2020 Non-shift worker 70 17 4 1 0 6 2 95 1 2868

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 43 4 4 0 0 0 92 4 70
2020 Non-shift worker 49 37 8 4 1 2 0 87 5 2868

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 29 15 6 1 1 0 78 7 70
2020 Non-shift worker 49 30 8 8 4 1 0 80 12 2866

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 25 16 3 0 0 0 81 3 70
2020 Non-shift worker 54 30 8 5 2 1 1 86 6 2872
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 69
2020 Non-shift worker 8 92 2868

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 69
2020 Non-shift worker 12 88 2869
2019 Shift worker 15 85 66
2019 Non-shift worker 16 84 2517
2017 Shift worker 13 87 91
2017 Non-shift worker 17 83 3056
2014 Shift worker 14 86 75
2014 Non-shift worker 15 85 2985

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 74 26 11
2020 Non-shift worker 50 50 355

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 91 9 11
2020 Non-shift worker 81 19 354
2017 Shift worker 83 17 11
2017 Non-shift worker 85 15 528
2014 Shift worker 76 24 11
2014 Non-shift worker 83 17 456

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 17 9 0 0 0 0 91 0 10
2020 Non-shift worker 42 39 6 9 3 0 0 82 12 286
2017 Non-shift worker 50 33 6 8 2 1 0 85 10 448
2014 Non-shift worker 51 32 7 6 3 1 0 84 9 376

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 28 9 5 1 0 1 85 6 70
2020 Non-shift worker 44 33 8 6 2 3 3 83 9 2868
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 45 18 4 57 43 70
2020 Non-shift worker 39 41 20 0 51 49 2877

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 37 63 24
2020 Non-shift worker 32 68 1120

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 37 17 25 8 0 4 48 34 24
2020 Non-shift worker 7 15 15 22 36 1 4 24 61 1117

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 33 26 25 17 0 0 33 41 24
2020 Non-shift worker 3 11 12 22 49 1 2 15 73 1118

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 21 6 10 7 2 21 71 22 70
2020 Non-shift worker 39 19 13 8 6 2 12 68 17 2876
2019 Shift worker 42 15 9 6 9 3 17 71 18 66
2019 Non-shift worker 36 18 15 10 11 1 9 60 24 2504
2018 Shift worker 56 11 16 2 4 0 11 76 7 42
2018 Non-shift worker 35 16 15 10 12 1 10 58 24 2534
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