2020 Public Service Employee Survey Results for Veterans Affairs Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	44	3	6	3	88	9	249
2020	Health care practitioners	39	47	2	10	2	86	12	256
2020	Communications or public affairs	47	40	3	7	2	87	10	76
2020	Access to information and privacy	48	48	0	0	3	97	3	29
2020	Security	70	22	0	8	0	92	8	13
2020	Legal services	36	50	0	10	3	87	13	60
2020	Administration and operations	48	40	2	9	1	88	9	603
2020	Human resources	59	35	3	3	0	94	3	105
2020	Financial management	48	45	2	2	2	93	5	83
2020	Procurement	41	43	0	8	8	85	15	10
2020	Information management	48	36	3	14	0	83	14	34
2020	Information technology	67	27	4	1	2	93	3	105
2020	Internal audit	66	27	0	7	0	93	7	15
2020	Evaluation	17	78	0	6	0	94	6	16
2020	Data sciences	67	28	4	0	0	96	0	21
2020	Policy	39	52	2	6	2	91	8	64
2020	Project management	54	39	2	5	0	93	5	61
2020	Other services to the public	40	43	3	10	3	84	13	295
2020	None of the above	45	44	2	8	1	89	10	231

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	74	19	2	4	1	0	0	94	5	248
2020	Health care practitioners	80	15	1	2	1	0	0	95	4	255
2020	Communications or public affairs	78	10	3	5	3	1	0	89	8	74
2020	Access to information and privacy	89	7	0	0	3	0	0	97	3	29
2020	Security	84	7	8	0	0	0	0	92	0	13
2020	Legal services	83	15	2	0	0	0	0	98	0	59
2020	Administration and operations	87	10	1	1	1	0	0	98	1	599
2020	Human resources	90	9	1	1	0	0	0	98	1	105
2020	Financial management	82	17	1	0	0	0	0	99	0	83
2020	Procurement	70	15	0	8	8	0	0	85	15	10
2020	Information management	80	12	3	3	0	0	3	94	3	34
2020	Information technology	85	12	3	0	0	0	1	97	0	104
2020	Internal audit	74	26	0	0	0	0	0	100	0	15
2020	Evaluation	100	0	0	0	0	0	0	100	0	16
2020	Data sciences	90	5	0	0	0	0	5	100	0	20
2020	Policy	89	9	0	0	2	0	0	98	2	64
2020	Project management	80	13	2	5	0	0	0	93	5	61
2020	Other services to the public	87	7	2	2	1	0	0	95	3	295
2020	None of the above	84	11	2	3	1	0	0	94	3	232
2017	Client contact centre	62	30	1	5	1	0	0	93	6	218
2017	Health care practitioners	79	15	1	3	0	0	1	96	3	165
2017	Communications or public affairs	74	23	2	2	0	0	0	97	2	61
2017	Access to information and privacy	90	10	0	0	0	0	0	100	0	30
2017	Security	71	20	0	9	0	0	0	91	9	10
2017	Legal services	81	13	0	2	2	2	0	96	4	45
2017	Administration and operations	80	16	1	1	1	0	1	97	2	483
2017	Human resources	78	15	1	5	0	0	0	94	5	90
2017	Financial management	76	12	5	5	2	0	0	89	6	63
2017	Information management	96	4	0	0	0	0	0	100	0	25
2017	Information technology	78	15	2	2	0	1	2	96	2	99
2017	Evaluation	93	7	0	0	0	0	0	100	0	14
2017	Data sciences	77	12	6	0	0	0	5	94	0	16
2017	Policy	82	6	3	3	1	3	2	92	5	66
2017	Project management	76	20	2	2	0	0	0	95	2	39
2017	Other services to the public	78	17	3	1	0	0	0	95	1	221
2017	None of the above	72	20	5	2	1	0	1	93	3	230
2014	Client contact centre	65	28	4	3	0	0	0	93	4	213
2014	Health care practitioners	75	15	2	8	0	0	0	90	8	116
2014	Communications or public affairs	85	10	2	2	2	0	0	95	4	62
2014	Access to information and privacy	94	4	2	0	0	0	0	98	0	35
2014	Security	93	7	0	0	0	0	0	100	0	13
2014	Legal services	72	23	5	0	0	0	0	95	0	53
2014	Administration and operations	78	16	2	1	1	0	1	95	3	393
2014	Human resources	72	25	0	1	2	0	0	98	2	95
2014	Financial management	75	17	2	3	3	0	0	92	5	72
2014	Procurement	76	24	0	0	0	0	0	100	0	10
2014	Information management	76	16	4	0	0	0	4	95	0	34
2014	Information technology	75	18	4	2	1	0	0	93	3	122
2014	Internal audit	74	26	0	0	0	0	0	100	0	11
2014	Evaluation	91	0	0	9	0	0	0	91	9	13
2014	Other services to the public	75	19	3	1	1	0	0	95	2	169
2014	None of the above	75	19	2	3	0	0	0	95	3	196

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	42	12	10	2	0	0	76	12	249
2020	Health care practitioners	35	42	9	10	4	0	1	77	14	257
2020	Communications or public affairs	31	43	6	11	9	0	0	74	20	76
2020	Access to information and privacy	45	45	0	7	3	0	0	90	10	29
2020	Security	92	0	8	0	0	0	0	92	0	13
2020	Legal services	40	36	2	15	6	0	2	77	22	60
2020	Administration and operations	40	39	7	12	2	0	1	79	13	602
2020	Human resources	48	40	6	3	2	0	1	89	5	105
2020	Financial management	39	45	7	7	1	0	1	85	8	84
2020	Procurement	41	36	8	8	8	0	0	77	15	10
2020	Information management	54	35	6	3	3	0	0	89	6	34
2020	Information technology	48	35	10	4	2	0	1	84	6	105
2020	Internal audit	54	26	7	13	0	0	0	80	13	15
2020	Evaluation	34	44	11	11	0	0	0	77	11	16
2020	Data sciences	51	37	4	8	0	0	0	88	8	21
2020	Policy	37	39	9	12	2	0	0	77	14	64
2020	Project management	41	42	3	10	3	0	0	84	13	61
2020	Other services to the public	37	38	7	11	5	0	1	76	16	295
2020	None of the above	45	34	6	13	2	0	1	80	14	232
2019	Client contact centre	42	32	8	13	5	0	0	74	18	250
2019	Health care practitioners	34	37	4	16	8	0	0	71	24	199
2019	Communications or public affairs	46	37	5	11	2	0	0	82	13	63
2019	Access to information and privacy	74	26	0	0	0	0	0	100	0	30
2019	Security	39	61	0	0	0	0	0	100	0	10
2019	Legal services	53	27	6	8	6	0	0	80	14	51
2019	Administration and operations	48	29	7	11	6	0	0	77	16	505
2019	Human resources	60	29	3	6	2	0	0	89	7	115
2019	Financial management	48	40	5	6	1	0	0	88	7	78
2019	Procurement	59	32	9	0	0	0	0	91	0	10
2019	Information management	70	24	3	3	0	0	0	94	3	34
2019	Information technology	48	34	9	8	1	0	0	82	9	104
2019	Internal audit	67	25	8	0	0	0	0	92	0	11
2019	Evaluation	57	43	0	0	0	0	0	100	0	11
2019	Data sciences	59	36	0	5	0	0	0	95	5	16
2019	Policy	44	42	0	14	0	0	0	86	14	60
2019	Project management	52	27	8	9	4	0	0	79	13	65
2019	Other services to the public	45	30	6	14	6	0	0	74	20	220
2019	None of the above	44	31	7	12	6	0	0	74	18	244
2017	Client contact centre	36	32	7	17	8	0	0	68	25	219
2017	Health care practitioners	28	30	10	17	16	0	0	58	32	165
2017	Communications or public affairs	48	37	3	6	6	0	0	85	12	63
2017	Access to information and privacy	71	29	0	0	0	0	0	100	0	30
2017	Security	46	45	9	0	0	0	0	91	0	10
2017	Legal services	40	38	4	9	9	0	0	78	18	45
2017	Administration and operations	43	33	4	11	8	0	0	76	20	484
2017	Human resources	50	35	1	11	3	0	0	85	14	91
2017	Financial management	50	44	2	3	2	0	0	94	5	63
2017	Information management	52	33	7	8	0	0	0	85	8	24
2017	Information technology	57	32	5	4	2	0	0	89	6	100
2017	Evaluation	56	22	0	22	0	0	0	78	22	14
2017	Data sciences	66	5	12	12	0	0	5	75	12	16
2017	Policy	50	31	6	6	7	0	0	81	13	67
2017	Project management	34	42	5	10	10	0	0	76	19	39
2017	Other services to the public	32	32	6	19	10	0	0	64	30	221
2017	None of the above	35	40	6	10	9	0	0	75	19	231
2014	Client contact centre	35	36	6	13	10	0	0	71	23	212
2014	Health care practitioners	39	21	8	13	11	9	0	65	26	116
2014	Communications or public affairs	30	16	2	49	4	0	0	46	52	62
2014	Access to information and privacy	81	14	3	3	0	0	0	95	3	35
2014	Security	45	48	0	0	7	0	0	93	7	13
2014	Legal services	37	33	7	12	10	1	0	71	22	53
2014	Administration and operations	48	31	5	10	5	0	0	79	15	393
2014	Human resources	46	44	2	5	4	0	0	89	9	95
2014	Financial management	42	36	8	9	4	0	0	78	14	72
2014	Procurement	28	60	0	12	0	0	0	88	12	10
2014	Information management	57	31	4	0	7	0	0	88	7	34
2014	Information technology	51	35	4	5	5	0	0	86	10	122
2014	Internal audit	64	36	0	0	0	0	0	100	0	11
2014	Evaluation	45	38	0	16	0	0	0	84	16	13
2014	Other services to the public	36	30	11	14	9	0	0	66	23	168
2014	None of the above	38	35	6	12	10	0	0	73	21	195

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	42	14	12	4	0	0	69	17	248
2020	Health care practitioners	31	44	11	11	3	0	0	75	14	254
2020	Communications or public affairs	40	32	10	15	3	0	0	72	18	76
2020	Access to information and privacy	41	41	3	7	3	0	3	86	11	29
2020	Security	37	47	8	7	0	0	0	84	7	13
2020	Legal services	49	38	5	6	2	0	0	87	8	59
2020	Administration and operations	29	43	9	14	4	0	1	73	18	599
2020	Human resources	39	39	7	12	3	0	0	78	14	104
2020	Financial management	42	37	8	8	4	0	1	80	12	84
2020	Procurement	62	8	0	30	0	0	0	70	30	10
2020	Information management	34	44	10	6	6	0	0	79	11	33
2020	Information technology	37	34	15	13	1	0	0	71	14	103
2020	Internal audit	48	39	7	6	0	0	0	87	6	15
2020	Evaluation	43	40	11	6	0	0	0	83	6	16
2020	Data sciences	35	35	8	18	4	0	0	70	22	21
2020	Policy	27	48	14	8	2	0	2	76	10	63
2020	Project management	33	48	7	10	0	0	2	83	10	60
2020	Other services to the public	30	43	11	10	6	0	0	73	16	294
2020	None of the above	27	41	10	15	6	0	1	69	21	231
2019	Client contact centre	17	35	17	18	14	0	0	52	31	247
2019	Health care practitioners	23	31	13	19	13	0	0	54	33	198
2019	Communications or public affairs	21	43	9	18	7	1	0	65	26	62
2019	Access to information and privacy	43	34	10	13	0	0	0	77	13	30
2019	Security	41	49	10	0	0	0	0	90	0	10
2019	Legal services	38	36	6	16	4	0	0	74	20	50
2019	Administration and operations	20	39	9	20	11	0	0	59	31	505
2019	Human resources	32	44	5	13	4	0	1	77	17	114
2019	Financial management	22	47	11	10	9	0	0	69	19	78
2019	Procurement	30	25	35	10	0	0	0	55	10	11
2019	Information management	26	41	13	9	9	3	0	68	18	34
2019	Information technology	31	40	14	12	3	0	0	71	15	104
2019	Internal audit	91	9	0	0	0	0	0	100	0	10
2019	Evaluation	52	9	6	8	25	0	0	61	33	10
2019	Data sciences	16	60	14	0	9	0	0	77	9	16
2019	Policy	28	44	10	17	2	0	0	71	19	60
2019	Project management	29	44	7	13	6	0	0	74	19	65
2019	Other services to the public	18	37	10	19	16	0	0	55	35	222
2019	None of the above	19	38	9	19	14	0	1	58	33	243
2018	Client contact centre	15	44	12	18	11	0	1	59	29	148
2018	Health care practitioners	15	45	12	17	12	0	0	60	29	143
2018	Communications or public affairs	12	58	15	10	5	0	0	71	14	41
2018	Access to information and privacy	40	54	7	0	0	0	0	93	0	26
2018	Security	34	49	0	8	9	0	0	83	17	11
2018	Legal services	26	56	3	15	0	0	0	82	15	59
2018	Administration and operations	16	44	8	22	10	0	0	60	32	380
2018	Human resources	24	38	8	20	9	0	1	63	29	72
2018	Financial management	17	49	10	23	2	0	0	66	25	50
2018	Information management	19	44	14	14	9	0	0	63	23	22
2018	Information technology	20	54	12	11	2	1	0	75	13	84
2018	Evaluation	40	42	8	0	10	0	0	82	10	12
2018	Data sciences	7	41	31	14	0	7	0	52	15	13
2018	Policy	9	53	12	21	5	0	0	62	26	44
2018	Project management	18	34	16	14	16	0	2	54	30	44
2018	Other services to the public	11	50	7	21	11	0	0	61	32	182
2018	None of the above	16	45	7	22	9	0	0	62	31	153
2017	Client contact centre	19	43	14	19	5	0	0	63	23	219
2017	Health care practitioners	18	44	11	20	7	0	0	62	28	164
2017	Communications or public affairs	23	45	12	15	4	0	0	68	20	63
2017	Access to information and privacy	49	42	6	3	0	0	0	91	3	30
2017	Security	18	62	9	10	0	0	0	80	10	10
2017	Legal services	22	52	6	13	6	0	0	74	20	45
2017	Administration and operations	19	40	11	19	10	0	0	59	29	483
2017	Human resources	21	45	9	14	11	0	0	66	26	91
2017	Financial management	28	41	5	18	8	0	0	69	26	63
2017	Information management	29	43	14	7	4	0	3	75	11	25
2017	Information technology	25	39	11	19	5	0	0	64	25	100
2017	Evaluation	43	43	15	0	0	0	0	85	0	14
2017	Data sciences	13	41	17	17	12	0	0	54	30	15
2017	Policy	18	42	10	18	10	0	1	61	29	67
2017	Project management	14	40	18	15	15	0	0	53	29	39
2017	Other services to the public	14	41	9	24	13	0	0	55	36	221
2017	None of the above	19	36	9	23	13	0	0	55	36	231
2014	Client contact centre	17	39	16	14	14	0	0	57	27	213
2014	Health care practitioners	22	33	12	18	14	0	0	55	32	116
2014	Communications or public affairs	8	50	10	22	9	0	0	58	31	62
2014	Access to information and privacy	34	49	10	4	3	0	0	83	7	35
2014	Security	7	60	7	7	18	0	0	67	26	13
2014	Legal services	21	44	8	24	3	0	0	65	27	53
2014	Administration and operations	19	35	11	22	12	0	0	54	35	393
2014	Human resources	25	29	10	22	14	0	0	54	36	95
2014	Financial management	16	44	12	19	10	0	0	60	29	72
2014	Procurement	26	26	12	36	0	0	0	52	36	10
2014	Information management	15	43	8	31	2	0	0	59	33	34
2014	Information technology	22	33	15	20	9	0	1	56	29	122
2014	Internal audit	54	36	10	0	0	0	0	90	0	11
2014	Evaluation	23	68	0	9	0	0	0	91	9	13
2014	Other services to the public	17	32	9	20	21	0	0	50	42	169
2014	None of the above	12	33	14	20	21	0	0	45	41	196

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	38	9	9	3	0	0	79	12	246
2020	Health care practitioners	36	44	7	10	3	0	0	81	13	252
2020	Communications or public affairs	44	37	5	12	3	0	0	80	15	76
2020	Access to information and privacy	51	42	0	3	3	0	0	93	7	29
2020	Security	77	15	8	0	0	0	0	92	0	13
2020	Legal services	51	31	10	8	0	0	0	82	8	60
2020	Administration and operations	47	36	7	7	2	0	0	83	10	600
2020	Human resources	58	29	5	7	2	0	0	87	8	103
2020	Financial management	42	41	7	8	1	0	1	84	9	84
2020	Procurement	59	19	8	8	8	0	0	77	15	10
2020	Information management	46	42	3	0	9	0	0	89	9	34
2020	Information technology	57	31	5	7	1	0	0	87	8	105
2020	Internal audit	48	40	6	6	0	0	0	87	6	15
2020	Evaluation	51	49	0	0	0	0	0	100	0	16
2020	Data sciences	64	16	8	8	3	0	0	81	11	21
2020	Policy	41	49	6	2	3	0	0	89	5	64
2020	Project management	48	47	3	2	0	0	0	95	2	59
2020	Other services to the public	39	43	8	8	3	0	0	82	10	294
2020	None of the above	47	35	7	9	2	0	0	82	11	228
2019	Client contact centre	40	35	9	10	5	0	0	76	15	248
2019	Health care practitioners	34	43	8	9	6	0	0	77	15	197
2019	Communications or public affairs	49	39	5	4	1	1	0	89	6	62
2019	Access to information and privacy	76	20	3	0	0	0	0	97	0	30
2019	Security	59	41	0	0	0	0	0	100	0	10
2019	Legal services	55	25	4	12	2	2	0	82	14	51
2019	Administration and operations	42	37	9	7	3	0	0	80	11	500
2019	Human resources	61	32	4	2	2	0	0	92	4	112
2019	Financial management	53	34	6	7	0	0	0	87	7	78
2019	Procurement	40	49	11	0	0	0	0	89	0	10
2019	Information management	45	47	0	5	3	0	0	92	8	34
2019	Information technology	53	41	3	3	0	0	0	94	3	103
2019	Internal audit	75	25	0	0	0	0	0	100	0	11
2019	Evaluation	64	7	23	0	0	6	0	76	0	11
2019	Data sciences	61	25	5	9	0	0	0	86	9	16
2019	Policy	46	40	6	6	2	0	0	86	8	60
2019	Project management	49	39	4	5	3	0	0	88	8	64
2019	Other services to the public	39	36	7	12	7	0	0	75	18	222
2019	None of the above	40	35	9	9	7	0	0	74	16	242
2017	Client contact centre	35	41	7	14	2	0	0	76	16	219
2017	Health care practitioners	37	42	7	11	3	0	0	79	14	164
2017	Communications or public affairs	60	28	7	4	0	0	0	88	4	63
2017	Access to information and privacy	81	16	0	3	0	0	0	97	3	30
2017	Security	46	25	18	10	0	0	0	71	10	10
2017	Legal services	41	39	2	13	4	0	0	80	17	45
2017	Administration and operations	46	34	8	8	4	0	0	80	13	481
2017	Human resources	44	44	7	2	2	0	0	89	4	91
2017	Financial management	52	42	3	3	0	0	0	94	3	63
2017	Information management	75	21	4	0	0	0	0	96	0	25
2017	Information technology	56	33	6	3	2	0	0	89	5	100
2017	Evaluation	63	21	16	0	0	0	0	84	0	14
2017	Data sciences	55	21	12	6	0	0	5	81	6	16
2017	Policy	53	34	6	3	3	0	1	88	6	67
2017	Project management	58	32	0	5	5	0	0	90	10	39
2017	Other services to the public	36	30	11	16	7	0	0	66	23	221
2017	None of the above	36	37	7	15	6	0	0	73	20	232
2014	Client contact centre	38	36	10	11	4	0	0	75	15	213
2014	Health care practitioners	49	24	4	13	10	0	1	73	22	116
2014	Communications or public affairs	29	60	7	3	1	0	0	89	4	62
2014	Access to information and privacy	75	22	1	1	0	0	0	97	1	35
2014	Security	71	22	7	0	0	0	0	93	0	13
2014	Legal services	33	48	2	11	6	0	0	81	17	53
2014	Administration and operations	39	37	8	12	3	1	0	77	15	392
2014	Human resources	47	33	8	2	9	0	0	81	12	95
2014	Financial management	38	45	8	7	3	0	0	82	10	72
2014	Procurement	38	38	12	0	12	0	0	76	12	10
2014	Information management	44	27	26	0	2	0	0	72	2	34
2014	Information technology	48	37	8	5	1	1	0	86	6	122
2014	Internal audit	74	26	0	0	0	0	0	100	0	11
2014	Evaluation	54	29	0	17	0	0	0	83	17	13
2014	Other services to the public	36	34	7	15	6	0	0	71	22	169
2014	None of the above	37	41	7	7	7	0	0	78	14	196

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	33	10	7	5	0	0	78	12	248
2020	Health care practitioners	52	29	9	7	3	0	0	80	10	253
2020	Communications or public affairs	48	28	9	10	5	0	0	76	15	76
2020	Access to information and privacy	82	11	4	0	4	0	0	93	4	28
2020	Security	92	8	0	0	0	0	0	100	0	13
2020	Legal services	54	29	10	4	2	0	2	84	5	57
2020	Administration and operations	54	27	8	7	3	0	0	81	11	600
2020	Human resources	62	22	10	4	2	0	0	84	6	105
2020	Financial management	51	30	8	7	2	0	1	82	10	84
2020	Information management	58	30	6	0	3	3	0	91	3	34
2020	Information technology	60	32	6	2	1	0	0	92	2	104
2020	Internal audit	80	13	0	6	0	0	0	94	6	15
2020	Evaluation	66	29	0	6	0	0	0	94	6	16
2020	Data sciences	68	20	4	8	0	0	0	88	8	21
2020	Policy	47	36	2	11	5	0	0	83	16	64
2020	Project management	61	30	3	5	2	0	0	90	6	61
2020	Other services to the public	51	30	8	8	3	0	0	80	12	293
2020	None of the above	51	27	10	9	3	0	0	78	12	233
2019	Client contact centre	48	26	9	11	5	0	0	75	16	249
2019	Health care practitioners	48	36	6	8	3	0	0	83	10	199
2019	Communications or public affairs	47	38	10	4	0	0	0	85	4	63
2019	Access to information and privacy	90	6	0	4	0	0	0	96	4	29
2019	Security	49	32	10	10	0	0	0	80	10	10
2019	Legal services	58	26	6	4	4	0	2	86	8	51
2019	Administration and operations	46	30	8	9	7	1	0	77	15	499
2019	Human resources	55	30	5	7	1	0	1	87	8	115
2019	Financial management	47	29	9	13	1	0	0	76	14	78
2019	Procurement	38	53	0	0	9	0	0	91	9	10
2019	Information management	53	27	9	8	0	3	0	83	8	34
2019	Information technology	57	29	5	7	3	0	0	85	10	104
2019	Internal audit	75	25	0	0	0	0	0	100	0	11
2019	Evaluation	57	0	13	30	0	0	0	57	30	11
2019	Data sciences	47	36	17	0	0	0	0	83	0	15
2019	Policy	60	28	6	5	0	0	0	89	5	60
2019	Project management	53	36	1	7	1	0	0	90	9	65
2019	Other services to the public	41	35	7	12	4	1	0	76	16	222
2019	None of the above	45	30	9	9	6	0	0	76	15	243
2018	Client contact centre	40	30	9	12	9	0	0	70	21	148
2018	Health care practitioners	41	31	11	10	7	0	0	72	17	143
2018	Communications or public affairs	45	28	12	11	3	0	0	74	14	41
2018	Access to information and privacy	85	11	0	3	0	0	0	97	3	26
2018	Security	60	32	8	0	0	0	0	92	0	11
2018	Legal services	53	28	10	3	3	0	3	83	7	59
2018	Administration and operations	41	33	10	8	7	0	0	74	16	381
2018	Human resources	38	31	8	17	5	0	0	70	23	72
2018	Financial management	42	37	12	6	4	0	0	78	10	50
2018	Information management	45	29	18	4	4	0	0	74	8	23
2018	Information technology	53	24	13	8	1	1	0	77	10	84
2018	Evaluation	48	52	0	0	0	0	0	100	0	12
2018	Data sciences	48	31	7	7	0	7	0	85	8	13
2018	Policy	59	29	0	7	5	0	0	87	13	44
2018	Project management	54	30	7	5	4	0	0	84	9	44
2018	Other services to the public	28	36	14	9	14	1	0	64	23	179
2018	None of the above	36	34	10	11	9	1	1	71	19	153
2017	Client contact centre	35	36	10	8	10	0	0	71	18	219
2017	Health care practitioners	37	32	6	15	10	0	0	69	25	164
2017	Communications or public affairs	53	30	8	7	2	0	0	83	9	63
2017	Access to information and privacy	72	22	0	3	0	0	3	97	3	30
2017	Security	37	18	25	9	10	0	0	55	20	10
2017	Legal services	37	39	11	9	4	0	0	76	13	45
2017	Administration and operations	44	32	8	10	6	1	0	76	16	485
2017	Human resources	45	31	8	9	7	0	0	76	16	91
2017	Financial management	47	35	8	6	3	2	0	83	9	63
2017	Information management	58	39	3	0	0	0	0	97	0	25
2017	Information technology	55	29	10	5	1	0	0	84	6	100
2017	Evaluation	49	43	0	7	0	0	0	93	7	14
2017	Data sciences	51	27	5	16	0	0	0	78	16	16
2017	Policy	56	27	10	4	3	0	0	83	7	67
2017	Project management	58	20	5	7	10	0	0	78	17	39
2017	Other services to the public	33	34	7	10	16	0	0	68	26	221
2017	None of the above	35	35	7	12	9	0	1	71	22	232
2014	Client contact centre	24	42	12	14	8	0	1	66	22	213
2014	Health care practitioners	27	29	14	9	18	1	1	57	28	115
2014	Communications or public affairs	51	16	6	19	8	0	0	67	27	62
2014	Access to information and privacy	81	16	0	3	0	0	0	97	3	35
2014	Security	52	26	15	0	7	0	0	78	7	13
2014	Legal services	36	26	14	17	5	0	2	63	22	53
2014	Administration and operations	36	30	11	12	9	0	1	67	22	393
2014	Human resources	49	29	2	16	4	0	0	78	20	95
2014	Financial management	32	27	14	14	12	0	0	59	26	72
2014	Procurement	40	48	12	0	0	0	0	88	0	10
2014	Information management	49	15	8	11	2	15	0	75	15	34
2014	Information technology	43	33	15	5	2	0	1	77	8	122
2014	Internal audit	26	36	9	19	10	0	0	62	29	11
2014	Evaluation	62	23	7	0	7	0	0	85	7	13
2014	Other services to the public	35	26	13	13	12	0	0	62	25	169
2014	None of the above	31	33	11	16	8	0	0	64	25	196

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	39	10	6	4	0	0	80	10	247
2020	Health care practitioners	43	35	14	6	1	0	0	79	7	256
2020	Communications or public affairs	43	30	8	14	5	0	0	74	18	75
2020	Access to information and privacy	62	28	3	3	3	0	0	90	7	29
2020	Security	67	18	16	0	0	0	0	84	0	13
2020	Legal services	60	32	5	3	0	0	0	92	3	60
2020	Administration and operations	45	37	10	5	3	0	0	82	8	602
2020	Human resources	45	37	11	6	1	0	0	81	8	105
2020	Financial management	51	35	9	2	4	0	0	85	6	84
2020	Procurement	43	8	26	15	8	0	0	51	23	10
2020	Information management	42	34	0	15	9	0	0	76	24	34
2020	Information technology	47	40	7	6	1	0	0	87	7	105
2020	Internal audit	41	59	0	0	0	0	0	100	0	15
2020	Evaluation	60	34	6	0	0	0	0	94	0	16
2020	Data sciences	56	19	20	0	4	0	0	75	4	21
2020	Policy	30	53	8	8	2	0	0	83	9	64
2020	Project management	46	46	8	0	0	0	0	92	0	61
2020	Other services to the public	48	32	11	6	2	0	0	81	8	295
2020	None of the above	43	34	12	8	3	0	0	77	11	231
2019	Client contact centre	39	40	11	4	6	0	0	78	11	250
2019	Health care practitioners	46	34	7	9	4	1	0	81	13	200
2019	Communications or public affairs	41	47	10	1	0	0	0	89	1	63
2019	Access to information and privacy	63	31	3	0	3	0	0	94	3	30
2019	Security	61	39	0	0	0	0	0	100	0	10
2019	Legal services	60	26	8	6	0	0	0	86	6	51
2019	Administration and operations	40	37	10	7	6	0	0	77	12	505
2019	Human resources	39	41	11	8	1	0	0	80	9	114
2019	Financial management	42	32	14	8	4	0	0	74	12	78
2019	Procurement	47	45	0	0	8	0	0	92	8	11
2019	Information management	45	38	5	6	6	0	0	83	12	34
2019	Information technology	42	45	7	4	2	0	0	88	6	105
2019	Internal audit	67	33	0	0	0	0	0	100	0	11
2019	Evaluation	47	24	0	23	0	0	6	76	24	11
2019	Data sciences	54	37	5	0	5	0	0	91	5	16
2019	Policy	31	52	8	5	5	0	0	83	10	60
2019	Project management	39	41	10	6	3	0	0	81	9	65
2019	Other services to the public	43	30	14	8	5	0	0	73	14	221
2019	None of the above	35	35	14	11	5	0	0	70	16	244
2018	Client contact centre	36	39	9	5	10	0	0	76	15	147
2018	Health care practitioners	40	39	6	8	7	0	0	79	15	142
2018	Communications or public affairs	36	46	11	7	0	0	0	82	7	42
2018	Access to information and privacy	42	35	12	11	0	0	0	77	11	25
2018	Security	43	34	0	23	0	0	0	77	23	11
2018	Legal services	52	38	5	5	0	0	0	90	5	56
2018	Administration and operations	33	44	11	7	4	0	0	77	11	379
2018	Human resources	19	56	15	9	1	0	0	76	10	71
2018	Financial management	43	32	11	9	4	0	0	75	13	50
2018	Information management	39	26	10	17	8	0	0	65	25	23
2018	Information technology	35	43	14	4	2	1	0	79	6	83
2018	Evaluation	40	42	18	0	0	0	0	82	0	12
2018	Data sciences	34	41	11	7	7	0	0	75	14	13
2018	Policy	14	63	12	9	2	0	0	77	11	44
2018	Project management	39	31	9	14	6	0	0	71	20	44
2018	Other services to the public	37	41	9	10	2	0	0	79	12	180
2018	None of the above	30	45	12	9	4	0	0	76	13	152
2017	Client contact centre	31	49	9	6	4	0	0	80	10	218
2017	Health care practitioners	43	38	8	7	4	0	0	81	11	164
2017	Communications or public affairs	42	48	4	5	2	0	0	89	6	63
2017	Access to information and privacy	28	63	3	0	5	0	0	91	5	30
2017	Security	37	28	16	0	20	0	0	65	20	10
2017	Legal services	40	41	11	4	4	0	0	80	9	45
2017	Administration and operations	37	43	9	6	6	0	0	80	12	486
2017	Human resources	28	50	7	14	1	0	0	77	15	91
2017	Financial management	39	38	10	6	6	0	0	77	12	63
2017	Information management	27	56	13	3	0	0	0	84	3	25
2017	Information technology	34	53	5	6	2	0	0	87	8	100
2017	Evaluation	43	49	0	0	7	0	0	93	7	14
2017	Data sciences	45	33	5	12	5	0	0	77	17	16
2017	Policy	38	40	6	9	7	0	0	78	16	67
2017	Project management	36	47	7	7	2	0	0	83	10	39
2017	Other services to the public	39	38	9	10	4	0	0	77	14	221
2017	None of the above	37	36	13	10	4	0	0	73	14	232
2014	Client contact centre	30	45	14	8	3	0	0	75	11	213
2014	Health care practitioners	28	50	6	8	8	0	0	77	16	116
2014	Communications or public affairs	61	19	10	7	3	0	0	79	10	62
2014	Access to information and privacy	24	65	0	11	0	0	0	89	11	35
2014	Security	44	33	0	15	9	0	0	77	23	13
2014	Legal services	43	45	5	5	1	0	0	88	7	52
2014	Administration and operations	27	45	10	9	8	1	0	72	18	393
2014	Human resources	20	34	23	15	8	0	0	54	23	95
2014	Financial management	27	39	18	8	8	0	0	66	16	72
2014	Procurement	38	36	14	0	12	0	0	74	12	10
2014	Information management	18	57	13	6	6	0	0	75	12	34
2014	Information technology	31	43	14	7	5	0	0	74	12	122
2014	Internal audit	38	52	0	10	0	0	0	90	10	11
2014	Evaluation	33	59	0	0	0	7	0	100	0	13
2014	Other services to the public	36	42	10	10	2	0	0	78	12	169
2014	None of the above	20	35	16	16	14	0	0	55	29	197

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	33	16	11	5	0	1	68	16	248
2020	Health care practitioners	34	36	19	8	3	0	1	71	11	256
2020	Communications or public affairs	45	40	4	7	4	0	0	85	11	76
2020	Access to information and privacy	69	14	10	3	3	0	0	83	7	29
2020	Security	37	47	16	0	0	0	0	84	0	13
2020	Legal services	48	29	3	13	5	0	2	78	19	60
2020	Administration and operations	39	35	11	10	3	1	0	75	14	602
2020	Human resources	47	31	8	10	4	0	0	78	14	105
2020	Financial management	35	40	7	10	8	0	0	75	18	84
2020	Procurement	52	17	0	23	8	0	0	70	30	10
2020	Information management	32	32	9	12	14	0	0	64	27	34
2020	Information technology	41	40	8	5	4	0	1	82	9	105
2020	Internal audit	53	41	0	6	0	0	0	94	6	15
2020	Evaluation	29	44	17	0	0	6	6	81	0	16
2020	Data sciences	46	33	13	9	0	0	0	79	9	21
2020	Policy	36	41	14	6	1	2	0	78	8	64
2020	Project management	42	40	7	8	3	0	0	82	11	61
2020	Other services to the public	33	40	10	11	5	1	0	74	16	291
2020	None of the above	31	41	14	9	3	1	1	74	12	232
2019	Client contact centre	26	38	14	18	4	0	0	64	22	248
2019	Health care practitioners	21	44	17	11	7	0	0	65	18	199
2019	Communications or public affairs	24	50	12	7	7	0	0	74	14	63
2019	Access to information and privacy	64	30	3	0	4	0	0	93	4	30
2019	Security	39	51	10	0	0	0	0	90	0	10
2019	Legal services	41	33	6	12	8	0	0	74	20	51
2019	Administration and operations	28	37	12	14	9	0	0	66	22	504
2019	Human resources	39	38	12	7	4	0	0	77	11	115
2019	Financial management	22	35	16	20	7	0	0	57	27	78
2019	Procurement	12	53	10	17	8	0	0	65	25	11
2019	Information management	42	19	13	17	9	0	0	61	26	34
2019	Information technology	34	38	15	8	5	0	0	72	13	104
2019	Internal audit	73	17	10	0	0	0	0	90	0	11
2019	Evaluation	49	22	0	23	7	0	0	70	30	11
2019	Data sciences	50	36	9	5	0	0	0	86	5	16
2019	Policy	42	37	16	3	2	0	0	79	5	59
2019	Project management	30	39	21	7	3	0	0	69	10	65
2019	Other services to the public	28	32	14	16	9	0	0	60	26	222
2019	None of the above	25	33	18	14	10	0	0	58	24	244
2018	Client contact centre	23	25	16	18	18	0	0	48	36	146
2018	Health care practitioners	16	31	15	24	13	1	1	48	37	142
2018	Communications or public affairs	25	26	18	19	10	0	2	52	29	42
2018	Access to information and privacy	48	39	0	9	3	0	0	87	13	26
2018	Security	17	43	17	8	15	0	0	60	23	11
2018	Legal services	36	30	16	8	8	0	2	67	17	59
2018	Administration and operations	24	32	18	16	10	0	0	55	26	381
2018	Human resources	28	34	19	12	6	0	0	63	18	72
2018	Financial management	16	34	18	28	4	0	0	50	32	50
2018	Information management	27	15	32	10	12	4	0	43	23	23
2018	Information technology	30	39	17	12	1	1	0	70	13	84
2018	Evaluation	24	68	0	8	0	0	0	92	8	12
2018	Data sciences	12	43	26	12	7	0	0	55	19	13
2018	Policy	18	37	14	19	11	0	0	56	31	44
2018	Project management	21	33	22	7	18	0	0	53	25	44
2018	Other services to the public	13	35	16	20	15	1	0	48	35	181
2018	None of the above	25	32	17	13	12	0	0	57	25	153
2017	Client contact centre	21	32	23	13	9	1	0	54	22	218
2017	Health care practitioners	17	35	20	16	12	0	0	52	28	165
2017	Communications or public affairs	38	32	15	10	4	0	0	70	15	63
2017	Access to information and privacy	64	23	10	3	0	0	0	87	3	30
2017	Security	28	28	0	25	20	0	0	55	45	10
2017	Legal services	30	29	21	9	11	0	0	59	20	45
2017	Administration and operations	27	35	12	14	12	0	0	62	26	484
2017	Human resources	22	37	17	12	12	0	0	60	23	90
2017	Financial management	25	42	16	13	5	0	0	67	17	63
2017	Information management	36	53	4	3	3	0	0	89	7	25
2017	Information technology	32	46	14	6	3	0	0	77	9	100
2017	Evaluation	63	14	15	0	7	0	0	78	7	14
2017	Data sciences	34	38	5	12	11	0	0	72	23	16
2017	Policy	40	31	15	9	6	0	0	70	15	67
2017	Project management	27	49	10	10	5	0	0	76	15	39
2017	Other services to the public	17	29	16	20	18	0	0	46	38	221
2017	None of the above	21	36	17	14	12	0	0	57	26	232
2014	Client contact centre	19	34	17	18	11	0	1	53	30	212
2014	Health care practitioners	14	36	22	12	17	0	0	49	29	116
2014	Communications or public affairs	49	25	9	9	8	0	0	74	17	62
2014	Access to information and privacy	38	49	6	7	0	0	0	87	7	35
2014	Security	30	38	7	25	0	0	0	68	25	13
2014	Legal services	20	37	22	10	12	0	0	56	22	53
2014	Administration and operations	21	38	15	14	12	0	0	59	27	393
2014	Human resources	15	45	12	11	16	0	0	61	27	95
2014	Financial management	24	31	17	16	13	0	0	55	29	72
2014	Procurement	16	48	12	0	24	0	0	64	24	10
2014	Information management	15	34	30	15	6	0	0	49	21	34
2014	Information technology	28	35	17	13	6	0	0	64	20	122
2014	Internal audit	38	35	9	9	10	0	0	73	19	11
2014	Evaluation	33	22	22	16	0	7	0	60	17	13
2014	Other services to the public	16	25	24	19	16	0	0	40	35	169
2014	None of the above	13	34	19	21	13	0	0	47	34	197

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	44	8	7	2	0	0	83	9	246
2020	Health care practitioners	32	46	12	8	1	0	0	78	10	255
2020	Communications or public affairs	42	37	9	9	3	0	0	79	11	74
2020	Access to information and privacy	59	27	10	0	3	0	0	86	3	29
2020	Security	44	40	8	7	0	0	0	84	7	13
2020	Legal services	45	38	8	10	0	0	0	82	10	60
2020	Administration and operations	35	45	7	11	2	0	0	79	14	602
2020	Human resources	43	37	6	13	1	0	0	80	14	105
2020	Financial management	43	37	6	9	6	0	0	79	15	84
2020	Information management	39	37	9	9	5	0	0	76	14	34
2020	Information technology	35	48	7	9	2	0	0	82	11	105
2020	Internal audit	53	47	0	0	0	0	0	100	0	15
2020	Evaluation	29	49	5	5	0	6	6	88	6	16
2020	Data sciences	23	50	11	13	4	0	0	73	16	21
2020	Policy	31	50	6	8	3	2	0	83	11	64
2020	Project management	24	43	19	8	5	0	0	67	13	61
2020	Other services to the public	36	39	11	12	1	0	0	76	13	291
2020	None of the above	31	44	10	11	3	0	0	76	14	232
2019	Client contact centre	36	40	10	13	1	0	0	76	13	248
2019	Health care practitioners	33	43	10	9	5	0	0	76	14	199
2019	Communications or public affairs	20	46	13	21	0	0	0	66	21	63
2019	Access to information and privacy	64	34	2	0	0	0	0	98	0	30
2019	Security	29	49	12	10	0	0	0	78	10	10
2019	Legal services	39	49	10	2	0	0	0	88	2	51
2019	Administration and operations	28	43	11	12	5	0	0	71	18	502
2019	Human resources	39	41	10	6	5	0	0	79	11	115
2019	Financial management	29	46	11	9	5	0	0	75	14	78
2019	Procurement	8	63	28	0	0	0	0	72	0	11
2019	Information management	31	44	10	9	6	0	0	75	15	33
2019	Information technology	29	51	8	10	3	0	0	80	13	105
2019	Internal audit	55	45	0	0	0	0	0	100	0	10
2019	Evaluation	40	24	13	23	0	0	0	64	23	11
2019	Data sciences	31	41	24	5	0	0	0	71	5	16
2019	Policy	31	39	13	13	3	0	0	71	16	59
2019	Project management	18	46	13	13	9	0	0	65	22	65
2019	Other services to the public	30	36	11	17	6	0	0	66	23	220
2019	None of the above	27	39	10	18	5	0	0	67	23	239
2018	Client contact centre	28	37	13	15	8	0	0	65	22	148
2018	Health care practitioners	27	40	13	14	6	0	0	67	20	142
2018	Communications or public affairs	34	33	13	12	7	0	0	67	19	42
2018	Access to information and privacy	56	41	3	0	0	0	0	97	0	26
2018	Security	26	43	32	0	0	0	0	68	0	11
2018	Legal services	36	38	19	6	0	0	0	74	6	59
2018	Administration and operations	25	42	13	15	6	0	0	66	21	381
2018	Human resources	24	40	18	12	6	0	0	64	18	72
2018	Financial management	28	42	12	10	6	0	2	72	17	50
2018	Information management	35	34	10	13	4	4	0	72	18	23
2018	Information technology	28	37	20	9	5	1	0	66	14	84
2018	Evaluation	8	84	8	0	0	0	0	92	0	12
2018	Data sciences	0	36	26	16	21	0	0	36	38	13
2018	Policy	20	56	5	10	10	0	0	76	19	44
2018	Project management	18	35	16	27	4	0	0	53	31	44
2018	Other services to the public	25	44	13	12	5	1	0	69	18	182
2018	None of the above	24	41	11	18	6	0	0	65	24	153
2017	Client contact centre	31	48	11	7	3	0	0	79	10	219
2017	Health care practitioners	30	40	10	15	4	0	0	70	19	165
2017	Communications or public affairs	35	42	12	9	3	0	0	77	12	63
2017	Access to information and privacy	64	19	14	3	0	0	0	83	3	30
2017	Security	28	43	9	0	20	0	0	71	20	10
2017	Legal services	38	37	14	6	4	0	0	75	11	45
2017	Administration and operations	31	38	15	11	5	0	0	69	16	484
2017	Human resources	28	31	20	14	8	0	0	59	21	91
2017	Financial management	32	42	10	11	6	0	0	74	17	62
2017	Information management	35	60	0	0	6	0	0	94	6	25
2017	Information technology	29	39	14	14	5	0	0	68	19	100
2017	Evaluation	28	64	0	7	0	0	0	93	7	14
2017	Data sciences	39	23	5	27	5	0	0	62	33	16
2017	Policy	34	40	9	13	4	0	0	74	17	67
2017	Project management	22	41	20	12	5	0	0	63	17	39
2017	Other services to the public	24	41	12	13	10	0	0	65	23	221
2017	None of the above	26	41	11	14	8	0	0	67	22	231

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	38	6	3	3	0	88	6	248
2020	Health care practitioners	49	41	7	1	2	0	90	3	255
2020	Communications or public affairs	53	38	1	8	0	0	91	8	75
2020	Access to information and privacy	58	35	3	0	3	0	93	3	29
2020	Security	77	8	7	7	0	0	85	7	13
2020	Legal services	61	31	5	2	0	2	93	2	60
2020	Administration and operations	55	34	6	4	1	0	89	5	602
2020	Human resources	57	30	7	6	0	0	87	6	105
2020	Financial management	55	38	3	2	2	0	92	5	84
2020	Procurement	62	15	8	8	8	0	77	15	10
2020	Information management	47	32	12	6	3	0	79	9	34
2020	Information technology	56	36	5	4	0	0	91	4	105
2020	Internal audit	60	33	0	6	0	0	94	6	15
2020	Evaluation	65	24	11	0	0	0	89	0	15
2020	Data sciences	33	47	8	4	8	0	79	13	21
2020	Policy	52	39	3	5	0	2	92	5	64
2020	Project management	46	44	5	5	0	0	90	5	61
2020	Other services to the public	54	34	7	4	1	0	88	5	291
2020	None of the above	48	39	8	3	2	0	87	5	233
2019	Client contact centre	43	38	12	4	3	0	81	7	249
2019	Health care practitioners	43	39	10	4	4	0	82	8	200
2019	Communications or public affairs	50	42	4	2	2	0	93	3	63
2019	Access to information and privacy	71	25	3	0	0	0	97	0	30
2019	Security	39	61	0	0	0	0	100	0	10
2019	Legal services	57	37	2	2	2	0	94	4	51
2019	Administration and operations	46	33	11	7	3	1	79	10	503
2019	Human resources	46	42	7	5	1	0	87	6	112
2019	Financial management	43	47	6	2	2	0	89	4	77
2019	Procurement	45	55	0	0	0	0	100	0	11
2019	Information management	56	25	10	6	3	0	81	9	34
2019	Information technology	46	47	4	2	1	0	93	3	105
2019	Internal audit	67	33	0	0	0	0	100	0	11
2019	Evaluation	54	40	6	0	0	0	94	0	11
2019	Data sciences	57	39	0	5	0	0	95	5	16
2019	Policy	47	40	12	2	0	0	87	2	58
2019	Project management	35	51	6	6	1	0	86	8	65
2019	Other services to the public	47	33	11	6	2	0	80	9	221
2019	None of the above	40	39	11	7	3	0	79	10	244
2018	Client contact centre	42	40	7	6	3	1	83	9	147
2018	Health care practitioners	40	37	9	12	1	1	77	14	142
2018	Communications or public affairs	35	54	11	0	0	0	89	0	42
2018	Access to information and privacy	62	38	0	0	0	0	100	0	26
2018	Security	43	49	8	0	0	0	92	0	11
2018	Legal services	59	38	2	2	0	0	97	2	59
2018	Administration and operations	46	39	8	4	2	1	86	6	381
2018	Human resources	48	34	9	8	0	0	83	8	72
2018	Financial management	39	46	6	6	2	0	86	8	50
2018	Information management	66	22	4	4	4	0	88	8	23
2018	Information technology	46	38	13	2	1	0	83	4	84
2018	Evaluation	50	50	0	0	0	0	100	0	12
2018	Data sciences	38	55	7	0	0	0	93	0	13
2018	Policy	45	48	5	2	0	0	93	2	44
2018	Project management	42	43	9	5	2	0	84	6	44
2018	Other services to the public	42	46	7	4	2	0	87	6	181
2018	None of the above	43	44	7	4	2	0	86	6	151
2017	Client contact centre	37	46	10	4	3	0	83	7	218
2017	Health care practitioners	41	40	9	7	3	0	81	10	165
2017	Communications or public affairs	39	46	12	2	0	1	86	2	62
2017	Access to information and privacy	72	28	0	0	0	0	100	0	30
2017	Security	37	43	20	0	0	0	80	0	10
2017	Legal services	62	24	10	2	2	0	85	4	45
2017	Administration and operations	45	39	9	4	3	0	84	7	486
2017	Human resources	38	45	6	6	5	0	82	12	89
2017	Financial management	52	35	8	1	3	0	88	4	63
2017	Information management	65	31	3	0	0	0	97	0	25
2017	Information technology	41	50	5	2	2	0	91	4	100
2017	Evaluation	49	43	0	7	0	0	93	7	14
2017	Data sciences	34	55	0	6	5	0	88	12	16
2017	Policy	46	42	8	1	3	0	88	4	67
2017	Project management	48	49	0	0	2	0	98	2	39
2017	Other services to the public	41	39	8	6	5	1	81	11	221
2017	None of the above	39	38	12	6	4	0	77	11	232
2014	Client contact centre	32	43	16	5	4	0	75	10	212
2014	Health care practitioners	44	28	13	3	11	0	72	15	116
2014	Communications or public affairs	51	36	9	3	1	0	86	4	62
2014	Access to information and privacy	73	23	1	3	0	0	96	3	35
2014	Security	45	30	7	17	0	0	75	17	13
2014	Legal services	45	48	5	0	0	1	95	0	53
2014	Administration and operations	35	36	14	9	6	0	71	15	393
2014	Human resources	24	43	12	6	13	2	68	20	95
2014	Financial management	32	41	21	4	1	0	73	6	72
2014	Procurement	38	26	12	12	12	0	64	24	10
2014	Information management	37	22	33	4	0	4	62	4	34
2014	Information technology	37	45	12	4	2	0	82	6	122
2014	Internal audit	47	43	10	0	0	0	90	0	11
2014	Evaluation	48	30	15	0	0	7	84	0	13
2014	Other services to the public	30	45	10	9	6	0	75	15	169
2014	None of the above	27	36	20	14	4	0	63	17	196

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	33	14	11	6	0	70	16	248
2020	Health care practitioners	38	38	14	7	3	0	77	10	254
2020	Communications or public affairs	46	31	6	13	4	0	77	16	76
2020	Access to information and privacy	66	28	3	0	3	0	93	3	29
2020	Security	67	18	16	0	0	0	84	0	13
2020	Legal services	53	27	10	7	3	0	80	10	60
2020	Administration and operations	42	33	12	9	4	0	76	13	601
2020	Human resources	44	38	7	9	3	0	82	12	105
2020	Financial management	40	37	4	10	8	0	77	18	84
2020	Procurement	52	17	0	23	8	0	70	30	10
2020	Information management	41	27	3	10	19	0	68	29	32
2020	Information technology	43	43	6	4	4	0	86	8	105
2020	Internal audit	46	47	0	6	0	0	94	6	15
2020	Evaluation	55	34	6	0	0	6	94	0	16
2020	Data sciences	38	39	8	10	4	0	78	14	21
2020	Policy	38	45	6	8	1	2	84	9	64
2020	Project management	41	37	14	5	3	0	78	8	61
2020	Other services to the public	39	37	13	7	3	0	77	10	292
2020	None of the above	33	40	15	8	3	1	74	11	231
2019	Client contact centre	28	35	15	15	7	0	63	22	249
2019	Health care practitioners	33	36	11	12	8	0	69	20	200
2019	Communications or public affairs	36	35	16	9	4	0	71	13	63
2019	Access to information and privacy	64	27	3	7	0	0	91	7	30
2019	Security	29	41	29	0	0	0	71	0	10
2019	Legal services	49	29	10	6	6	0	78	12	51
2019	Administration and operations	32	34	14	11	8	0	67	19	506
2019	Human resources	40	41	9	7	3	0	81	10	115
2019	Financial management	28	35	13	19	5	0	63	23	78
2019	Procurement	37	38	17	0	8	0	75	8	11
2019	Information management	41	25	11	11	12	0	67	23	34
2019	Information technology	36	42	14	4	3	0	78	7	105
2019	Internal audit	57	43	0	0	0	0	100	0	11
2019	Evaluation	47	30	23	0	0	0	77	0	11
2019	Data sciences	50	35	10	5	0	0	86	5	16
2019	Policy	43	35	14	6	2	0	78	8	59
2019	Project management	37	44	9	9	1	0	81	10	65
2019	Other services to the public	36	27	13	12	12	0	63	23	222
2019	None of the above	30	32	16	13	10	0	62	23	243
2018	Client contact centre	24	32	12	19	14	0	56	32	148
2018	Health care practitioners	27	30	14	16	12	0	57	28	140
2018	Communications or public affairs	30	31	14	15	9	0	61	24	42
2018	Access to information and privacy	51	36	5	5	3	0	87	8	26
2018	Security	17	51	17	0	15	0	69	15	11
2018	Legal services	39	40	10	6	5	0	79	11	59
2018	Administration and operations	29	37	13	12	9	0	66	21	379
2018	Human resources	33	32	18	12	5	0	65	17	72
2018	Financial management	29	28	16	20	7	0	57	27	50
2018	Information management	38	17	24	13	8	0	55	21	23
2018	Information technology	36	44	12	4	4	1	81	7	84
2018	Evaluation	24	58	18	0	0	0	82	0	12
2018	Data sciences	19	40	14	26	0	0	59	26	13
2018	Policy	29	45	12	7	7	0	74	14	44
2018	Project management	28	33	16	14	9	0	61	23	43
2018	Other services to the public	19	40	15	12	15	0	58	27	179
2018	None of the above	27	37	16	8	11	1	64	19	151
2017	Client contact centre	26	38	16	10	9	0	65	19	219
2017	Health care practitioners	27	35	11	16	11	1	62	27	163
2017	Communications or public affairs	44	35	9	8	4	0	79	12	63
2017	Access to information and privacy	68	32	0	0	0	0	100	0	30
2017	Security	37	18	16	0	29	0	55	29	10
2017	Legal services	33	39	13	4	11	0	72	15	45
2017	Administration and operations	29	35	14	11	10	0	65	22	486
2017	Human resources	21	45	15	11	8	0	66	19	91
2017	Financial management	34	38	13	10	6	0	71	16	63
2017	Information management	38	46	10	6	0	0	84	6	25
2017	Information technology	29	48	13	5	4	1	78	9	100
2017	Evaluation	50	34	8	0	7	0	84	7	14
2017	Data sciences	33	45	5	5	12	0	77	17	16
2017	Policy	39	35	12	8	6	0	75	13	67
2017	Project management	33	35	10	15	7	0	68	22	39
2017	Other services to the public	21	32	11	20	16	0	53	37	221
2017	None of the above	23	34	16	14	14	0	56	28	231

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	31	9	3	2	0	87	5	246
2020	Health care practitioners	55	33	8	3	1	0	88	4	256
2020	Communications or public affairs	54	31	4	6	5	0	85	11	74
2020	Access to information and privacy	62	28	3	3	3	0	90	7	29
2020	Security	77	7	16	0	0	0	84	0	13
2020	Legal services	77	16	7	0	0	0	93	0	60
2020	Administration and operations	59	30	8	3	1	0	88	4	593
2020	Human resources	60	34	3	2	1	0	94	3	105
2020	Financial management	65	27	5	2	1	0	92	3	84
2020	Procurement	43	0	41	8	8	0	43	15	10
2020	Information management	63	28	6	0	3	0	91	3	34
2020	Information technology	62	32	5	0	1	0	94	1	105
2020	Internal audit	47	53	0	0	0	0	100	0	15
2020	Evaluation	61	39	0	0	0	0	100	0	16
2020	Data sciences	70	17	4	9	0	0	87	9	20
2020	Policy	49	40	6	2	2	2	90	3	63
2020	Project management	59	33	6	2	0	0	92	2	61
2020	Other services to the public	59	28	10	2	0	0	88	3	290
2020	None of the above	55	32	8	4	0	0	87	4	230
2019	Client contact centre	53	31	10	6	1	0	83	7	245
2019	Health care practitioners	55	33	6	4	2	0	89	6	197
2019	Communications or public affairs	55	35	8	1	0	0	90	1	62
2019	Access to information and privacy	73	21	6	0	0	0	94	0	30
2019	Security	71	10	20	0	0	0	80	0	10
2019	Legal services	76	20	2	2	0	0	96	2	50
2019	Administration and operations	57	28	9	3	2	0	86	5	503
2019	Human resources	57	31	10	2	0	0	88	2	115
2019	Financial management	52	33	11	5	0	0	84	5	77
2019	Procurement	73	27	0	0	0	0	100	0	11
2019	Information management	78	14	5	3	0	0	92	3	34
2019	Information technology	60	32	7	1	1	0	91	2	104
2019	Internal audit	75	25	0	0	0	0	100	0	11
2019	Evaluation	63	37	0	0	0	0	100	0	11
2019	Data sciences	50	41	5	5	0	0	91	5	16
2019	Policy	49	38	8	3	2	0	87	5	59
2019	Project management	51	34	7	6	1	0	85	8	64
2019	Other services to the public	53	28	10	6	2	0	81	8	220
2019	None of the above	55	24	13	6	3	0	78	8	243
2018	Client contact centre	49	37	7	7	1	0	86	7	146
2018	Health care practitioners	51	33	9	5	3	0	84	8	141
2018	Communications or public affairs	40	37	20	3	0	0	78	3	41
2018	Access to information and privacy	54	27	14	5	0	0	81	5	26
2018	Security	43	26	17	15	0	0	69	15	11
2018	Legal services	71	21	6	2	0	0	92	2	59
2018	Administration and operations	51	33	10	4	2	0	84	6	379
2018	Human resources	45	36	14	5	0	0	81	5	71
2018	Financial management	59	28	10	2	0	0	88	2	50
2018	Information management	55	27	5	4	8	0	82	12	22
2018	Information technology	52	41	4	2	0	1	94	2	82
2018	Evaluation	40	52	8	0	0	0	92	0	12
2018	Data sciences	26	52	7	14	0	0	79	14	13
2018	Policy	35	46	14	5	0	0	82	5	44
2018	Project management	53	24	21	2	0	0	77	2	44
2018	Other services to the public	54	36	6	3	1	0	90	4	177
2018	None of the above	56	24	14	4	1	0	80	5	150
2017	Client contact centre	55	36	6	2	1	0	91	3	218
2017	Health care practitioners	56	34	8	1	1	0	90	2	165
2017	Communications or public affairs	50	42	5	0	2	1	94	2	63
2017	Access to information and privacy	63	28	3	5	0	0	91	5	30
2017	Security	37	28	16	9	10	0	65	20	10
2017	Legal services	53	35	8	2	2	0	88	4	45
2017	Administration and operations	58	32	7	3	1	0	90	3	485
2017	Human resources	56	29	12	2	1	0	85	3	90
2017	Financial management	62	24	6	5	3	0	86	8	63
2017	Information management	66	22	9	3	0	0	87	3	25
2017	Information technology	54	39	5	2	0	0	93	2	100
2017	Evaluation	56	28	8	7	0	0	84	7	14
2017	Data sciences	51	38	0	11	0	0	89	11	16
2017	Policy	47	37	6	8	1	0	84	10	67
2017	Project management	53	39	5	0	2	0	93	2	39
2017	Other services to the public	55	35	6	3	1	0	90	4	221
2017	None of the above	56	30	8	4	2	0	86	6	232
2014	Client contact centre	54	34	9	2	1	0	88	3	213
2014	Health care practitioners	70	20	8	1	1	0	90	2	116
2014	Communications or public affairs	75	14	3	5	3	0	89	7	62
2014	Access to information and privacy	81	16	1	1	0	0	97	1	35
2014	Security	60	25	9	7	0	0	84	7	13
2014	Legal services	67	25	7	0	1	0	91	1	53
2014	Administration and operations	60	25	7	4	2	1	87	6	392
2014	Human resources	53	24	9	4	9	0	77	14	95
2014	Financial management	62	31	2	4	1	0	92	5	72
2014	Procurement	76	12	0	12	0	0	88	12	10
2014	Information management	56	32	4	3	4	0	89	7	34
2014	Information technology	59	34	3	2	1	1	94	3	122
2014	Internal audit	55	45	0	0	0	0	100	0	11
2014	Evaluation	71	22	7	0	0	0	93	0	13
2014	Other services to the public	63	27	9	1	0	0	90	2	169
2014	None of the above	46	25	14	10	6	0	71	16	197

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	33	20	12	7	0	0	60	20	247
2020	Health care practitioners	28	36	19	10	5	1	2	65	15	254
2020	Communications or public affairs	38	42	6	11	2	0	0	80	14	76
2020	Access to information and privacy	66	24	7	0	3	0	0	90	3	29
2020	Security	67	18	8	7	0	0	0	84	7	13
2020	Legal services	39	38	8	10	4	0	2	78	13	60
2020	Administration and operations	36	36	11	11	5	1	1	73	16	601
2020	Human resources	43	36	11	8	2	0	0	79	10	105
2020	Financial management	34	39	16	6	5	0	0	73	10	84
2020	Procurement	19	44	23	15	0	0	0	62	15	10
2020	Information management	41	35	3	3	18	0	0	76	21	34
2020	Information technology	53	35	8	2	2	0	0	88	4	105
2020	Internal audit	67	20	0	13	0	0	0	87	13	15
2020	Evaluation	43	28	12	6	0	0	11	80	6	16
2020	Data sciences	35	40	7	5	13	0	0	75	18	21
2020	Policy	27	51	8	9	1	3	0	81	11	64
2020	Project management	44	45	5	6	0	0	0	88	6	61
2020	Other services to the public	33	33	12	15	6	1	1	67	21	289
2020	None of the above	34	32	15	13	6	0	0	66	18	231
2019	Client contact centre	23	38	14	15	10	0	0	61	25	248
2019	Health care practitioners	19	37	13	17	13	1	0	56	30	200
2019	Communications or public affairs	36	42	9	11	2	0	0	78	13	63
2019	Access to information and privacy	60	27	8	4	0	0	0	88	4	30
2019	Security	39	51	0	10	0	0	0	90	10	10
2019	Legal services	42	38	6	8	6	0	0	80	14	50
2019	Administration and operations	28	36	12	12	11	0	0	64	24	504
2019	Human resources	37	40	10	9	2	0	1	78	11	115
2019	Financial management	28	32	17	12	10	0	0	60	23	78
2019	Procurement	42	49	0	0	9	0	0	91	9	10
2019	Information management	42	25	13	9	11	0	0	67	20	34
2019	Information technology	42	41	9	6	3	0	0	82	9	105
2019	Internal audit	64	36	0	0	0	0	0	100	0	11
2019	Evaluation	23	41	6	23	7	0	0	64	30	11
2019	Data sciences	41	41	14	5	0	0	0	82	5	16
2019	Policy	33	52	8	5	2	0	0	86	6	59
2019	Project management	34	47	12	6	1	0	0	81	7	65
2019	Other services to the public	28	27	14	20	12	0	0	55	31	218
2019	None of the above	27	33	12	16	12	0	0	60	28	241
2018	Client contact centre	18	30	12	19	22	0	0	48	41	147
2018	Health care practitioners	16	31	15	19	19	0	0	47	38	142
2018	Communications or public affairs	26	33	15	19	7	0	0	59	26	42
2018	Access to information and privacy	38	35	5	16	6	0	0	73	22	26
2018	Security	34	49	9	8	0	0	0	83	8	11
2018	Legal services	27	43	14	10	7	0	0	70	16	59
2018	Administration and operations	22	37	17	13	11	1	0	60	23	376
2018	Human resources	35	40	8	14	3	0	0	75	17	72
2018	Financial management	23	45	10	12	10	0	0	68	22	50
2018	Information management	27	16	22	13	22	0	0	43	35	23
2018	Information technology	35	43	10	6	5	1	0	79	11	83
2018	Evaluation	48	44	8	0	0	0	0	92	0	12
2018	Data sciences	26	52	7	0	14	0	0	78	14	13
2018	Policy	10	56	14	17	2	0	0	66	20	44
2018	Project management	31	41	9	9	9	0	0	72	18	43
2018	Other services to the public	18	35	11	24	12	0	0	53	36	180
2018	None of the above	23	44	9	12	11	0	1	68	23	152
2017	Client contact centre	21	31	17	17	13	1	1	52	30	218
2017	Health care practitioners	21	32	16	17	13	0	0	54	30	165
2017	Communications or public affairs	34	41	6	9	7	3	0	77	17	63
2017	Access to information and privacy	60	36	3	0	0	0	0	97	0	30
2017	Security	28	28	20	16	9	0	0	55	25	10
2017	Legal services	31	45	6	7	11	0	0	76	17	45
2017	Administration and operations	26	39	9	16	10	0	0	65	26	484
2017	Human resources	23	43	17	11	6	0	0	66	17	90
2017	Financial management	30	46	15	5	5	0	0	75	10	63
2017	Information management	47	42	11	0	0	0	0	89	0	25
2017	Information technology	32	43	10	11	4	0	0	75	14	100
2017	Evaluation	43	28	16	14	0	0	0	70	14	14
2017	Data sciences	39	49	6	0	5	0	0	88	5	16
2017	Policy	44	28	12	12	4	0	0	72	16	67
2017	Project management	31	49	10	7	2	0	0	80	10	39
2017	Other services to the public	20	33	11	18	18	0	0	53	36	221
2017	None of the above	20	35	14	17	13	1	0	55	30	231
2014	Client contact centre	12	28	19	21	19	0	2	41	40	213
2014	Health care practitioners	17	32	8	11	31	0	0	49	43	116
2014	Communications or public affairs	47	21	5	8	9	0	10	76	19	62
2014	Access to information and privacy	49	44	3	3	1	0	0	93	4	35
2014	Security	7	52	10	16	7	7	0	64	25	13
2014	Legal services	24	50	8	8	8	0	2	75	17	53
2014	Administration and operations	18	43	9	15	14	0	0	62	29	392
2014	Human resources	21	44	9	10	17	0	0	65	26	95
2014	Financial management	18	46	9	14	13	0	0	64	26	72
2014	Procurement	28	24	36	12	0	0	0	52	12	10
2014	Information management	16	58	13	6	7	0	0	74	13	34
2014	Information technology	29	44	12	8	8	0	0	73	15	122
2014	Internal audit	38	53	9	0	0	0	0	91	0	11
2014	Evaluation	39	38	7	9	0	7	0	83	10	13
2014	Other services to the public	20	32	7	21	20	0	0	53	41	168
2014	None of the above	13	34	15	20	17	0	0	47	37	197

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	32	20	10	8	0	0	61	19	246
2020	Health care practitioners	31	34	20	8	7	0	1	66	14	254
2020	Communications or public affairs	39	48	2	10	1	0	0	86	11	76
2020	Access to information and privacy	59	28	10	0	3	0	0	87	3	29
2020	Security	62	30	8	0	0	0	0	92	0	13
2020	Legal services	48	31	10	12	0	0	0	79	12	60
2020	Administration and operations	42	32	15	7	4	0	0	74	12	602
2020	Human resources	47	31	17	6	0	0	0	77	6	105
2020	Financial management	41	33	18	3	5	0	0	74	8	84
2020	Procurement	28	15	41	15	0	0	0	43	15	10
2020	Information management	46	24	3	9	18	0	0	70	27	34
2020	Information technology	54	34	7	4	1	0	0	89	4	103
2020	Internal audit	47	40	6	6	0	0	0	87	6	15
2020	Evaluation	44	51	0	0	0	0	6	100	0	16
2020	Data sciences	54	32	8	5	0	0	0	86	5	21
2020	Policy	31	42	18	5	1	2	0	75	6	64
2020	Project management	44	39	15	0	2	0	0	83	2	61
2020	Other services to the public	35	30	19	9	6	0	1	66	15	292
2020	None of the above	39	31	16	10	3	0	1	70	13	233
2019	Client contact centre	23	36	23	9	8	0	0	59	18	248
2019	Health care practitioners	20	39	18	11	12	0	0	59	23	200
2019	Communications or public affairs	37	43	6	13	2	0	0	80	14	63
2019	Access to information and privacy	60	20	14	3	0	0	3	82	3	30
2019	Security	61	20	10	10	0	0	0	80	10	10
2019	Legal services	39	40	8	8	4	0	2	80	12	51
2019	Administration and operations	33	32	16	10	9	0	0	66	18	506
2019	Human resources	40	37	13	8	3	0	0	76	11	115
2019	Financial management	26	41	15	13	6	0	0	67	19	78
2019	Procurement	47	45	0	0	8	0	0	92	8	11
2019	Information management	37	29	13	6	14	0	0	67	20	34
2019	Information technology	47	35	12	2	4	0	0	82	5	105
2019	Internal audit	63	29	8	0	0	0	0	92	0	11
2019	Evaluation	31	26	6	7	30	0	0	57	37	11
2019	Data sciences	46	40	5	5	5	0	0	86	10	16
2019	Policy	40	36	13	10	2	0	0	76	11	59
2019	Project management	42	31	12	13	1	0	0	73	15	65
2019	Other services to the public	28	27	15	17	12	0	0	56	29	221
2019	None of the above	32	31	15	11	11	0	0	63	22	243
2018	Client contact centre	20	32	14	17	18	0	1	51	35	146
2018	Health care practitioners	16	31	21	16	16	0	0	47	33	141
2018	Communications or public affairs	27	31	17	21	5	0	0	57	26	42
2018	Access to information and privacy	53	16	8	13	10	0	0	68	23	25
2018	Security	51	32	9	8	0	0	0	83	8	11
2018	Legal services	35	33	15	10	7	0	0	68	17	58
2018	Administration and operations	27	31	19	13	10	0	0	58	23	377
2018	Human resources	31	41	22	5	1	0	0	72	6	72
2018	Financial management	27	35	18	11	8	0	0	62	20	50
2018	Information management	27	35	22	4	12	0	0	62	16	23
2018	Information technology	40	33	17	6	2	1	0	75	8	83
2018	Evaluation	56	36	8	0	0	0	0	92	0	12
2018	Data sciences	0	59	14	12	14	0	0	59	26	13
2018	Policy	24	45	17	5	9	0	0	69	14	43
2018	Project management	34	33	14	9	9	0	0	67	19	43
2018	Other services to the public	20	31	18	19	12	0	0	51	31	179
2018	None of the above	27	38	17	7	11	0	0	65	17	151
2017	Client contact centre	22	32	19	14	12	0	1	55	26	217
2017	Health care practitioners	26	27	15	20	13	0	0	52	33	165
2017	Communications or public affairs	40	42	6	7	5	0	0	82	12	63
2017	Access to information and privacy	62	31	3	3	0	0	0	93	3	30
2017	Security	37	18	9	26	9	0	0	55	35	10
2017	Legal services	31	39	11	7	13	0	0	70	20	45
2017	Administration and operations	31	34	16	11	9	0	0	65	19	486
2017	Human resources	25	43	15	12	4	0	0	69	16	89
2017	Financial management	33	34	15	10	8	0	0	67	18	63
2017	Information management	32	54	10	4	0	0	0	86	4	25
2017	Information technology	39	38	13	7	3	0	0	77	10	100
2017	Evaluation	49	35	8	0	7	0	0	84	7	14
2017	Data sciences	39	45	5	5	5	0	0	84	11	16
2017	Policy	44	36	11	1	6	0	1	82	7	67
2017	Project management	31	47	13	5	5	0	0	77	10	39
2017	Other services to the public	20	31	16	14	17	0	1	52	32	221
2017	None of the above	26	33	14	15	12	0	0	58	27	232
2014	Client contact centre	15	32	18	20	14	0	1	47	35	213
2014	Health care practitioners	20	30	19	11	20	0	0	50	31	116
2014	Communications or public affairs	47	18	21	10	5	0	0	65	14	62
2014	Access to information and privacy	50	42	6	1	1	0	0	91	3	35
2014	Security	23	29	7	16	25	0	0	52	40	13
2014	Legal services	32	31	18	7	10	0	2	65	17	53
2014	Administration and operations	28	35	13	11	13	0	0	63	24	393
2014	Human resources	29	26	11	11	23	0	0	55	33	95
2014	Financial management	17	47	15	16	5	0	0	64	21	72
2014	Procurement	28	24	36	12	0	0	0	52	12	10
2014	Information management	29	24	16	21	4	3	3	56	26	34
2014	Information technology	32	37	14	8	8	0	0	70	16	122
2014	Internal audit	38	35	27	0	0	0	0	73	0	11
2014	Evaluation	55	29	16	0	0	0	0	84	0	13
2014	Other services to the public	24	27	16	14	19	0	0	51	33	169
2014	None of the above	15	34	15	17	17	1	0	50	34	197

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	39	10	12	3	0	0	76	15	246
2020	Health care practitioners	33	41	13	8	4	1	0	75	12	256
2020	Communications or public affairs	46	37	7	9	3	0	0	82	11	75
2020	Access to information and privacy	73	14	10	0	3	0	0	87	3	29
2020	Security	77	16	7	0	0	0	0	93	0	13
2020	Legal services	51	31	10	7	2	0	0	82	9	60
2020	Administration and operations	43	35	10	8	3	1	0	79	11	596
2020	Human resources	47	37	6	8	2	0	0	84	10	103
2020	Financial management	44	31	14	5	6	0	0	75	11	83
2020	Procurement	36	41	8	8	8	0	0	77	15	10
2020	Information management	50	24	13	13	0	0	0	74	13	32
2020	Information technology	46	43	6	3	2	0	0	89	5	104
2020	Internal audit	67	26	0	6	0	0	0	94	6	15
2020	Evaluation	38	51	5	0	0	6	0	94	0	16
2020	Data sciences	44	38	4	10	4	0	0	82	14	21
2020	Policy	34	47	9	6	0	2	2	84	6	64
2020	Project management	46	43	6	3	2	0	0	89	5	61
2020	Other services to the public	34	41	11	10	3	0	0	76	14	291
2020	None of the above	34	35	15	10	4	1	0	71	14	229
2019	Client contact centre	31	34	14	13	7	0	0	65	20	247
2019	Health care practitioners	31	39	8	13	9	0	0	70	22	199
2019	Communications or public affairs	37	41	12	10	0	0	0	78	10	63
2019	Access to information and privacy	71	26	3	0	0	0	0	97	0	30
2019	Security	39	61	0	0	0	0	0	100	0	10
2019	Legal services	42	30	15	11	2	0	0	72	13	47
2019	Administration and operations	33	36	12	11	6	0	0	70	18	497
2019	Human resources	39	44	6	7	2	1	1	85	9	114
2019	Financial management	32	44	10	11	2	0	0	77	13	77
2019	Procurement	20	61	10	0	8	0	0	82	8	11
2019	Information management	48	22	16	9	6	0	0	69	15	34
2019	Information technology	46	37	7	8	2	0	0	83	9	105
2019	Internal audit	75	25	0	0	0	0	0	100	0	11
2019	Evaluation	50	20	7	23	0	0	0	70	23	11
2019	Data sciences	37	49	9	5	0	0	0	86	5	16
2019	Policy	31	46	15	5	2	0	2	78	6	60
2019	Project management	29	53	7	8	3	0	0	82	11	63
2019	Other services to the public	30	33	10	15	12	1	0	64	27	219
2019	None of the above	29	37	13	12	8	0	1	67	20	241
2018	Client contact centre	19	43	9	15	13	0	0	63	28	148
2018	Health care practitioners	17	31	22	17	13	0	0	48	30	142
2018	Communications or public affairs	25	37	19	14	0	0	5	65	15	42
2018	Access to information and privacy	58	27	0	15	0	0	0	85	15	26
2018	Security	51	26	15	8	0	0	0	77	8	11
2018	Legal services	31	44	8	10	7	0	0	76	16	59
2018	Administration and operations	28	36	16	12	7	0	0	64	19	381
2018	Human resources	33	28	18	13	7	0	1	62	21	72
2018	Financial management	25	46	14	13	2	0	0	71	15	50
2018	Information management	37	28	9	9	17	0	0	65	26	23
2018	Information technology	36	43	13	5	2	1	0	80	7	84
2018	Evaluation	32	58	10	0	0	0	0	90	0	12
2018	Data sciences	26	36	24	0	14	0	0	62	14	13
2018	Policy	30	44	14	5	5	0	2	76	9	44
2018	Project management	23	45	14	11	6	0	0	69	18	44
2018	Other services to the public	23	32	12	19	13	0	0	55	33	179
2018	None of the above	25	38	19	12	6	0	0	63	18	150
2017	Client contact centre	25	39	12	14	9	0	1	65	23	218
2017	Health care practitioners	26	31	17	13	12	1	0	57	26	165
2017	Communications or public affairs	32	46	13	3	6	0	0	78	9	63
2017	Access to information and privacy	79	21	0	0	0	0	0	100	0	30
2017	Security	28	28	0	25	20	0	0	55	45	10
2017	Legal services	38	31	12	7	13	0	0	68	20	45
2017	Administration and operations	30	37	13	12	8	0	0	67	20	486
2017	Human resources	26	41	15	14	4	0	0	68	18	90
2017	Financial management	34	42	14	5	5	0	0	76	10	63
2017	Information management	58	35	3	3	0	0	0	93	3	25
2017	Information technology	45	36	14	2	2	1	0	82	4	100
2017	Evaluation	29	55	8	7	0	0	0	84	7	14
2017	Data sciences	45	22	22	5	5	0	0	67	11	16
2017	Policy	45	39	6	4	4	0	1	85	9	67
2017	Project management	36	49	2	7	5	0	0	85	12	39
2017	Other services to the public	23	33	14	13	17	0	0	55	30	221
2017	None of the above	26	35	14	14	10	0	0	61	25	231
2014	Client contact centre	21	34	21	14	11	0	0	54	25	212
2014	Health care practitioners	28	18	11	24	19	0	0	46	43	116
2014	Communications or public affairs	51	18	19	10	2	0	0	69	12	62
2014	Access to information and privacy	63	33	1	1	1	0	0	96	3	34
2014	Security	23	37	16	15	10	0	0	60	25	13
2014	Legal services	29	33	21	10	8	0	0	62	17	53
2014	Administration and operations	28	34	13	13	10	1	0	62	24	393
2014	Human resources	22	34	12	16	16	0	0	56	32	95
2014	Financial management	22	46	13	12	8	0	0	68	20	72
2014	Procurement	28	36	24	12	0	0	0	64	12	10
2014	Information management	33	25	37	2	4	0	0	58	6	34
2014	Information technology	35	43	8	5	9	1	0	79	13	121
2014	Internal audit	38	62	0	0	0	0	0	100	0	11
2014	Evaluation	32	46	22	0	0	0	0	78	0	13
2014	Other services to the public	23	33	8	19	16	0	0	56	35	169
2014	None of the above	21	31	21	13	14	1	0	52	27	197

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	34	8	5	3	0	0	84	8	246
2020	Health care practitioners	51	33	11	2	2	0	0	85	4	257
2020	Communications or public affairs	48	34	5	10	2	0	0	82	13	76
2020	Access to information and privacy	66	24	3	0	7	0	0	90	7	29
2020	Security	84	16	0	0	0	0	0	100	0	13
2020	Legal services	69	20	6	5	0	0	0	88	5	60
2020	Administration and operations	51	36	7	5	2	0	0	87	7	600
2020	Human resources	48	41	5	4	2	0	0	90	5	105
2020	Financial management	58	32	3	3	4	0	0	90	7	83
2020	Procurement	26	44	8	15	8	0	0	70	23	10
2020	Information management	50	27	11	9	3	0	0	77	12	34
2020	Information technology	60	32	7	2	0	0	0	91	2	105
2020	Internal audit	67	33	0	0	0	0	0	100	0	15
2020	Evaluation	72	28	0	0	0	0	0	100	0	16
2020	Data sciences	67	12	12	4	4	0	0	80	8	21
2020	Policy	36	53	6	2	2	2	0	91	3	64
2020	Project management	47	46	2	5	0	0	0	94	5	61
2020	Other services to the public	50	34	9	4	3	0	0	84	7	294
2020	None of the above	44	35	11	8	1	1	0	80	9	231
2019	Client contact centre	45	34	9	9	2	0	0	80	11	249
2019	Health care practitioners	51	32	8	8	1	0	0	83	9	198
2019	Communications or public affairs	45	43	7	4	0	0	0	88	4	63
2019	Access to information and privacy	76	17	3	3	0	0	0	94	3	30
2019	Security	61	39	0	0	0	0	0	100	0	10
2019	Legal services	58	29	8	4	2	0	0	86	6	50
2019	Administration and operations	46	34	9	7	4	0	0	80	11	503
2019	Human resources	49	39	10	2	0	0	0	88	2	115
2019	Financial management	48	33	11	5	4	0	0	81	8	78
2019	Procurement	65	27	8	0	0	0	0	92	0	11
2019	Information management	53	33	0	11	3	0	0	86	14	34
2019	Information technology	50	38	7	5	1	0	0	88	6	105
2019	Internal audit	75	25	0	0	0	0	0	100	0	11
2019	Evaluation	64	13	23	0	0	0	0	77	0	11
2019	Data sciences	76	10	10	5	0	0	0	86	5	16
2019	Policy	42	37	11	7	3	0	0	80	10	60
2019	Project management	38	48	4	3	6	0	0	87	9	64
2019	Other services to the public	46	29	13	8	4	0	0	76	12	222
2019	None of the above	44	32	11	9	3	1	0	77	12	244
2018	Client contact centre	37	43	7	10	3	0	0	80	13	148
2018	Health care practitioners	42	33	17	4	4	0	0	75	8	140
2018	Communications or public affairs	30	45	15	7	3	0	0	75	9	41
2018	Access to information and privacy	44	30	15	11	0	0	0	74	11	26
2018	Security	51	26	0	23	0	0	0	77	23	11
2018	Legal services	54	29	10	5	2	0	0	84	7	59
2018	Administration and operations	38	39	12	8	2	0	0	77	10	380
2018	Human resources	31	45	13	9	1	0	0	76	10	72
2018	Financial management	43	34	15	6	2	0	0	77	8	50
2018	Information management	56	13	18	9	4	0	0	69	13	23
2018	Information technology	52	34	6	5	2	1	0	87	7	84
2018	Evaluation	35	57	9	0	0	0	0	91	0	11
2018	Data sciences	34	48	11	0	7	0	0	82	7	13
2018	Policy	32	47	9	10	2	0	0	79	12	44
2018	Project management	32	39	18	9	2	0	0	71	11	44
2018	Other services to the public	37	41	9	9	3	0	0	79	12	179
2018	None of the above	39	39	14	5	4	0	0	78	8	152
2017	Client contact centre	36	45	9	5	4	0	0	81	10	218
2017	Health care practitioners	48	36	9	3	4	1	0	85	7	165
2017	Communications or public affairs	49	38	11	0	0	1	0	88	0	63
2017	Access to information and privacy	54	35	7	5	0	0	0	88	5	30
2017	Security	37	43	0	0	20	0	0	80	20	10
2017	Legal services	46	34	6	7	6	0	0	80	13	45
2017	Administration and operations	40	38	11	8	3	0	0	78	11	486
2017	Human resources	34	47	9	7	2	1	0	81	10	90
2017	Financial management	51	35	6	3	5	0	0	86	8	63
2017	Information management	62	27	11	0	0	0	0	89	0	25
2017	Information technology	50	40	4	4	2	0	0	90	6	100
2017	Evaluation	63	21	8	7	0	0	0	84	7	14
2017	Data sciences	45	32	11	12	0	0	0	77	12	16
2017	Policy	49	33	4	6	6	1	0	83	12	67
2017	Project management	39	47	5	7	2	0	0	86	10	39
2017	Other services to the public	38	37	12	8	5	0	0	74	13	221
2017	None of the above	36	41	15	5	3	0	0	77	8	231
2014	Client contact centre	38	41	8	8	4	0	0	80	12	212
2014	Health care practitioners	42	39	8	7	4	0	0	81	11	115
2014	Communications or public affairs	66	20	5	6	3	0	0	86	9	62
2014	Access to information and privacy	65	32	1	0	1	0	0	97	1	35
2014	Security	45	25	7	23	0	0	0	70	23	13
2014	Legal services	52	34	8	3	3	0	0	86	6	53
2014	Administration and operations	41	34	12	8	5	0	1	75	13	392
2014	Human resources	36	39	8	13	3	0	1	76	16	95
2014	Financial management	32	47	10	8	4	0	0	78	12	72
2014	Procurement	38	48	2	12	0	0	0	86	12	10
2014	Information management	44	34	9	4	9	0	0	78	13	34
2014	Information technology	38	47	10	2	3	0	0	85	5	121
2014	Internal audit	64	26	0	10	0	0	0	90	10	11
2014	Evaluation	47	38	7	7	0	0	0	85	7	13
2014	Other services to the public	42	34	13	10	1	0	0	75	11	167
2014	None of the above	29	33	17	13	8	0	0	62	21	197

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	25	13	8	5	0	3	73	13	246
2020	Health care practitioners	40	25	15	7	10	1	2	66	18	253
2020	Communications or public affairs	38	30	14	13	5	0	0	68	18	76
2020	Access to information and privacy	46	25	18	7	0	3	0	74	7	28
2020	Security	44	48	7	0	0	0	0	93	0	13
2020	Legal services	33	24	27	8	8	0	0	57	16	60
2020	Administration and operations	39	27	17	9	7	1	1	67	16	601
2020	Human resources	27	26	27	13	5	0	1	53	19	102
2020	Financial management	44	27	18	8	4	0	0	71	11	83
2020	Procurement	44	34	8	8	8	0	0	77	15	10
2020	Information management	36	44	14	3	0	0	3	82	3	33
2020	Information technology	42	32	16	5	5	0	0	74	10	104
2020	Internal audit	67	20	6	7	0	0	0	87	7	15
2020	Evaluation	40	30	0	12	0	12	6	85	15	15
2020	Data sciences	34	45	17	0	4	0	0	79	4	21
2020	Policy	37	27	19	11	5	0	2	65	16	64
2020	Project management	30	39	15	12	3	0	0	70	15	59
2020	Other services to the public	26	25	20	14	14	1	1	52	28	291
2020	None of the above	32	25	20	6	14	2	1	58	21	233
2019	Client contact centre	40	25	15	10	9	1	1	66	19	250
2019	Health care practitioners	29	20	22	11	14	0	4	50	27	200
2019	Communications or public affairs	35	35	20	7	3	0	0	70	11	62
2019	Access to information and privacy	43	27	16	6	4	3	0	73	11	30
2019	Security	0	90	10	0	0	0	0	90	0	10
2019	Legal services	30	33	9	10	16	0	2	64	26	51
2019	Administration and operations	33	25	21	12	8	0	1	59	20	502
2019	Human resources	26	35	16	16	7	0	1	61	23	115
2019	Financial management	41	37	10	9	3	0	0	78	12	78
2019	Procurement	18	39	17	18	8	0	0	57	27	11
2019	Information management	49	32	8	6	6	0	0	81	12	34
2019	Information technology	32	34	19	10	5	0	0	66	15	105
2019	Internal audit	65	25	10	0	0	0	0	90	0	11
2019	Evaluation	24	26	36	14	0	0	0	50	14	11
2019	Data sciences	34	45	9	12	0	0	0	79	12	16
2019	Policy	34	37	16	7	5	0	2	72	12	60
2019	Project management	23	40	17	11	9	0	0	63	20	65
2019	Other services to the public	22	16	18	15	29	0	0	38	44	219
2019	None of the above	30	24	20	9	13	1	1	56	23	243
2018	Client contact centre	33	28	12	11	13	0	3	62	25	147
2018	Health care practitioners	26	19	18	16	20	0	1	45	36	143
2018	Communications or public affairs	36	21	19	17	7	0	0	58	24	42
2018	Access to information and privacy	41	40	12	3	4	0	0	81	8	26
2018	Security	23	51	17	8	0	0	0	75	8	11
2018	Legal services	38	17	20	10	16	0	0	54	26	59
2018	Administration and operations	32	23	21	13	9	0	1	56	23	380
2018	Human resources	20	16	26	20	18	0	1	36	38	72
2018	Financial management	32	46	7	9	4	0	2	79	13	50
2018	Information management	57	17	13	9	4	0	0	74	13	23
2018	Information technology	28	40	17	8	6	1	0	69	14	84
2018	Evaluation	34	32	24	0	10	0	0	66	10	12
2018	Data sciences	22	34	38	7	0	0	0	55	7	13
2018	Policy	23	54	7	7	10	0	0	77	16	43
2018	Project management	35	29	18	7	11	0	0	63	18	44
2018	Other services to the public	13	16	19	18	31	2	0	30	51	182
2018	None of the above	26	21	21	16	15	0	1	48	31	153
2017	Client contact centre	39	23	17	9	10	0	3	64	19	219
2017	Health care practitioners	25	26	16	16	17	0	0	50	33	164
2017	Communications or public affairs	28	40	18	8	4	1	0	69	12	62
2017	Access to information and privacy	36	45	13	3	3	0	0	81	6	30
2017	Security	25	46	9	20	0	0	0	71	20	10
2017	Legal services	19	44	15	6	15	0	0	63	22	45
2017	Administration and operations	26	30	19	14	9	0	1	57	24	484
2017	Human resources	24	33	14	14	13	1	0	58	28	91
2017	Financial management	34	45	16	4	1	0	0	79	6	63
2017	Information management	43	42	11	0	0	4	0	89	0	25
2017	Information technology	44	32	9	10	3	0	1	77	14	100
2017	Evaluation	29	56	15	0	0	0	0	85	0	14
2017	Data sciences	11	72	12	5	0	0	0	83	5	16
2017	Policy	26	33	24	10	4	0	3	61	15	67
2017	Project management	15	43	25	14	0	2	0	60	15	39
2017	Other services to the public	15	20	17	24	23	0	0	36	48	221
2017	None of the above	24	27	20	12	14	0	1	52	27	231
2014	Client contact centre	34	25	19	8	12	0	2	60	21	213
2014	Health care practitioners	17	25	20	9	28	0	1	42	37	116
2014	Communications or public affairs	9	53	23	10	5	0	0	62	15	62
2014	Access to information and privacy	39	50	5	4	1	0	0	90	5	35
2014	Security	38	40	7	7	0	0	7	84	8	13
2014	Legal services	19	30	21	9	19	2	0	50	28	53
2014	Administration and operations	22	24	28	12	12	0	2	46	25	392
2014	Human resources	33	17	18	9	22	0	0	50	32	95
2014	Financial management	22	38	20	7	11	1	0	61	18	72
2014	Procurement	28	60	12	0	0	0	0	88	0	10
2014	Information management	63	17	10	4	6	0	0	80	10	34
2014	Information technology	46	29	13	9	3	0	0	75	12	122
2014	Internal audit	27	36	28	9	0	0	0	63	9	11
2014	Evaluation	47	29	23	0	0	0	0	77	0	13
2014	Other services to the public	12	20	24	17	26	0	1	32	44	169
2014	None of the above	26	24	22	15	12	0	0	50	28	197

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	22	29	19	18	1	3	39	31	248
2020	Health care practitioners	12	18	27	22	14	5	2	39	32	257
2020	Communications or public affairs	6	19	46	14	14	0	0	28	26	76
2020	Access to information and privacy	0	17	21	42	14	0	7	60	18	29
2020	Security	15	7	32	38	7	0	0	45	22	13
2020	Legal services	8	22	34	22	10	0	3	33	31	60
2020	Administration and operations	9	22	32	19	14	2	2	34	33	603
2020	Human resources	16	23	33	25	3	0	0	28	39	105
2020	Financial management	8	23	23	30	13	1	1	45	32	83
2020	Procurement	19	15	15	36	15	0	0	51	34	10
2020	Information management	4	18	44	15	15	0	3	32	23	33
2020	Information technology	9	25	39	21	6	1	0	26	34	104
2020	Internal audit	7	7	20	54	13	0	0	67	14	15
2020	Evaluation	0	5	43	23	6	17	6	37	7	16
2020	Data sciences	8	28	30	23	11	0	0	34	36	21
2020	Policy	11	30	31	19	8	2	0	27	41	64
2020	Project management	7	23	57	6	5	0	2	12	30	61
2020	Other services to the public	14	19	35	16	12	2	3	29	34	294
2020	None of the above	14	23	35	14	10	3	1	24	39	231
2019	Client contact centre	11	32	26	18	9	1	4	28	45	249
2019	Health care practitioners	12	28	39	12	7	0	1	20	40	198
2019	Communications or public affairs	4	33	43	16	4	0	0	20	37	63
2019	Access to information and privacy	3	22	18	20	37	0	0	57	25	30
2019	Security	0	29	71	0	0	0	0	0	29	10
2019	Legal services	10	14	30	29	14	0	2	44	25	50
2019	Administration and operations	18	25	36	13	7	0	1	20	43	505
2019	Human resources	17	30	27	18	7	1	0	25	47	115
2019	Financial management	4	23	35	28	9	0	0	38	28	78
2019	Procurement	8	35	27	8	22	0	0	30	43	11
2019	Information management	17	28	33	19	0	0	3	20	46	34
2019	Information technology	11	27	40	17	4	0	1	20	39	105
2019	Internal audit	0	8	62	21	10	0	0	30	8	11
2019	Evaluation	7	43	33	17	0	0	0	17	50	11
2019	Data sciences	16	14	54	16	0	0	0	16	30	16
2019	Policy	10	32	44	11	3	0	0	15	42	60
2019	Project management	17	34	41	5	5	0	0	9	50	65
2019	Other services to the public	19	29	27	17	6	1	1	23	49	220
2019	None of the above	21	21	33	14	10	1	0	24	43	243
2018	Client contact centre	14	40	25	11	4	1	4	16	57	148
2018	Health care practitioners	14	32	36	12	4	0	3	17	47	143
2018	Communications or public affairs	15	36	38	5	5	0	2	10	51	42
2018	Access to information and privacy	3	16	35	28	13	0	5	43	20	26
2018	Security	9	0	60	17	15	0	0	31	9	11
2018	Legal services	9	24	31	30	6	0	0	36	33	59
2018	Administration and operations	14	27	33	17	7	0	2	24	42	378
2018	Human resources	18	36	28	11	7	0	0	18	54	72
2018	Financial management	12	22	39	22	5	0	0	27	34	50
2018	Information management	13	20	42	12	13	0	0	25	33	23
2018	Information technology	14	30	36	11	5	2	2	16	45	84
2018	Evaluation	0	18	58	24	0	0	0	24	18	12
2018	Data sciences	34	29	11	7	7	0	12	16	71	13
2018	Policy	20	36	21	14	2	7	0	17	61	44
2018	Project management	6	49	27	14	2	2	0	16	56	44
2018	Other services to the public	16	39	29	10	5	1	0	15	56	182
2018	None of the above	12	26	42	11	7	1	1	19	39	151
2017	Client contact centre	13	31	27	14	11	0	4	26	46	219
2017	Health care practitioners	14	27	37	11	9	1	2	20	43	165
2017	Communications or public affairs	19	26	38	13	4	0	0	17	45	63
2017	Access to information and privacy	3	20	22	28	27	0	0	55	23	30
2017	Legal services	4	22	33	22	15	0	5	39	27	45
2017	Administration and operations	16	27	33	15	7	1	2	22	44	483
2017	Human resources	21	32	32	8	5	0	2	14	54	91
2017	Financial management	11	18	38	23	9	2	0	32	29	63
2017	Information management	3	21	33	14	22	0	6	38	26	25
2017	Information technology	18	23	36	18	4	0	1	22	42	99
2017	Evaluation	0	22	64	13	0	0	0	13	22	14
2017	Data sciences	28	17	39	16	0	0	0	16	45	16
2017	Policy	16	30	34	15	2	0	3	17	48	66
2017	Project management	10	33	39	10	5	0	3	16	44	38
2017	Other services to the public	25	28	31	10	5	0	1	15	54	218
2017	None of the above	19	24	35	15	4	0	3	20	45	231
2014	Client contact centre	18	34	31	13	3	0	1	17	52	213
2014	Health care practitioners	24	24	28	15	6	3	1	22	49	116
2014	Communications or public affairs	15	20	63	2	1	0	0	2	35	62
2014	Access to information and privacy	3	9	23	33	29	0	3	63	13	35
2014	Security	17	16	52	15	0	0	0	15	33	13
2014	Legal services	8	15	40	31	4	0	1	36	24	53
2014	Administration and operations	22	32	29	11	4	0	3	15	55	393
2014	Human resources	26	35	28	7	2	0	2	9	62	95
2014	Financial management	7	43	24	24	2	1	0	25	51	72
2014	Information management	10	17	35	24	2	12	0	30	30	34
2014	Information technology	9	34	39	14	3	0	1	17	44	122
2014	Internal audit	21	17	36	26	0	0	0	26	38	11
2014	Evaluation	0	16	54	23	0	7	0	25	17	13
2014	Other services to the public	23	33	30	8	5	0	1	13	57	169
2014	None of the above	28	36	23	7	6	1	0	13	64	197

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	16	24	23	26	2	2	52	24	248
2020	Health care practitioners	6	14	21	28	24	6	1	56	21	255
2020	Communications or public affairs	4	14	29	29	25	0	0	53	18	76
2020	Access to information and privacy	0	3	10	35	45	0	7	86	3	29
2020	Security	0	7	38	40	15	0	0	55	7	13
2020	Legal services	3	14	20	33	28	2	0	61	18	60
2020	Administration and operations	6	11	28	28	22	4	2	53	18	600
2020	Human resources	12	10	25	36	15	1	1	52	23	104
2020	Financial management	5	10	25	30	28	1	1	59	15	83
2020	Procurement	0	8	51	8	8	26	0	21	10	10
2020	Information management	6	14	23	21	29	6	0	54	22	34
2020	Information technology	3	14	25	39	18	1	0	58	17	105
2020	Internal audit	0	0	27	53	20	0	0	73	0	15
2020	Evaluation	0	6	5	56	17	17	0	86	7	16
2020	Data sciences	0	11	22	33	34	0	0	67	11	21
2020	Policy	5	18	29	27	19	3	0	47	23	63
2020	Project management	7	15	29	38	11	0	2	50	21	61
2020	Other services to the public	7	13	24	31	19	4	3	53	21	293
2020	None of the above	11	14	27	23	18	6	2	44	26	229
2019	Client contact centre	15	23	27	21	10	2	2	33	39	248
2019	Health care practitioners	13	23	32	17	15	0	0	32	36	197
2019	Communications or public affairs	6	24	32	27	11	0	0	37	30	62
2019	Access to information and privacy	7	3	15	41	34	0	0	75	10	30
2019	Legal services	10	20	22	20	26	2	0	47	30	50
2019	Administration and operations	13	19	29	26	10	2	1	37	33	503
2019	Human resources	12	25	28	23	10	1	2	33	38	114
2019	Financial management	9	14	33	24	17	0	3	42	24	78
2019	Procurement	8	10	27	8	39	8	0	51	20	11
2019	Information management	8	20	32	13	21	3	3	36	30	34
2019	Information technology	7	10	30	36	15	0	2	52	18	104
2019	Internal audit	0	8	52	19	0	0	21	24	10	11
2019	Evaluation	7	30	24	26	7	0	6	35	39	11
2019	Data sciences	11	9	35	5	40	0	0	45	20	16
2019	Policy	12	27	32	21	5	0	2	27	40	60
2019	Project management	16	25	30	17	11	1	0	28	42	65
2019	Other services to the public	15	22	30	18	12	1	1	31	38	221
2019	None of the above	15	23	26	18	15	2	2	34	39	241
2018	Client contact centre	18	32	24	17	6	3	1	24	51	147
2018	Health care practitioners	14	23	28	23	10	0	2	33	38	143
2018	Communications or public affairs	15	37	26	15	6	0	2	21	53	42
2018	Access to information and privacy	0	9	50	24	17	0	0	41	9	25
2018	Security	9	9	17	32	17	17	0	59	21	11
2018	Legal services	11	11	22	38	13	4	0	53	24	59
2018	Administration and operations	10	22	29	22	13	2	2	37	33	374
2018	Human resources	17	42	28	6	7	0	0	13	59	72
2018	Financial management	8	15	46	24	7	0	0	31	23	50
2018	Information management	12	18	32	21	17	0	0	38	30	23
2018	Information technology	7	20	29	32	5	2	5	39	29	84
2018	Evaluation	0	8	44	40	8	0	0	48	8	12
2018	Data sciences	14	19	45	14	7	0	0	21	34	13
2018	Policy	17	32	29	9	7	7	0	17	52	44
2018	Project management	11	21	36	23	7	2	0	31	33	44
2018	Other services to the public	22	22	27	19	6	3	1	27	46	181
2018	None of the above	8	25	36	19	11	0	1	30	33	151
2017	Client contact centre	14	27	25	16	14	1	3	31	43	219
2017	Health care practitioners	13	24	29	14	16	2	2	31	38	165
2017	Communications or public affairs	10	28	36	17	5	3	0	23	40	63
2017	Access to information and privacy	3	16	13	29	36	3	0	67	20	30
2017	Legal services	4	13	30	32	16	0	4	50	18	45
2017	Administration and operations	11	22	32	19	13	3	1	33	34	481
2017	Human resources	11	28	34	10	10	4	3	22	42	91
2017	Financial management	2	22	29	23	20	2	2	45	25	63
2017	Information management	0	11	21	28	35	0	6	66	11	25
2017	Information technology	11	16	31	23	14	2	3	39	28	99
2017	Evaluation	8	21	27	44	0	0	0	44	29	14
2017	Data sciences	12	22	38	23	6	0	0	29	34	16
2017	Policy	15	15	39	20	4	2	5	26	32	65
2017	Project management	8	20	37	19	11	3	3	32	29	38
2017	Other services to the public	19	21	33	14	8	2	3	23	42	218
2017	None of the above	12	19	32	21	7	4	4	31	34	230
2014	Client contact centre	22	27	32	13	5	1	1	18	50	213
2014	Health care practitioners	25	27	31	10	4	1	2	14	54	115
2014	Communications or public affairs	14	19	62	4	0	0	1	4	34	62
2014	Access to information and privacy	3	8	12	17	58	1	0	76	12	34
2014	Security	10	39	29	22	0	0	0	22	49	13
2014	Legal services	6	14	29	27	12	1	11	44	23	53
2014	Administration and operations	20	26	30	15	6	1	3	21	48	392
2014	Human resources	30	17	38	8	5	0	2	14	48	94
2014	Financial management	22	20	28	22	6	3	0	28	43	71
2014	Information management	8	18	25	32	4	12	0	41	30	34
2014	Information technology	17	20	29	21	8	4	1	31	39	120
2014	Internal audit	21	26	17	36	0	0	0	36	47	11
2014	Evaluation	0	23	46	15	8	7	0	25	25	13
2014	Other services to the public	29	41	15	12	2	1	0	14	71	169
2014	None of the above	29	32	20	13	4	2	0	18	62	197

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	19	28	20	15	2	3	37	34	245
2020	Health care practitioners	8	19	22	25	17	5	3	46	30	257
2020	Communications or public affairs	15	24	31	15	15	0	0	30	39	76
2020	Access to information and privacy	6	7	33	22	21	0	11	48	15	28
2020	Security	15	18	53	7	7	0	0	15	32	13
2020	Legal services	6	7	18	46	18	2	3	68	14	60
2020	Administration and operations	7	16	31	23	17	3	3	42	25	602
2020	Human resources	19	19	34	17	8	2	0	26	39	104
2020	Financial management	8	14	24	35	15	1	4	52	23	84
2020	Procurement	8	17	15	26	34	0	0	60	25	10
2020	Information management	12	21	39	10	12	3	3	23	35	34
2020	Information technology	7	15	37	35	7	0	0	42	21	105
2020	Internal audit	6	7	47	33	7	0	0	39	13	15
2020	Evaluation	0	0	33	34	11	17	6	58	0	16
2020	Data sciences	4	20	31	26	19	0	0	45	24	21
2020	Policy	6	25	40	16	9	3	0	26	33	63
2020	Project management	11	36	31	14	5	2	0	20	48	61
2020	Other services to the public	9	16	30	23	15	4	3	41	27	294
2020	None of the above	10	19	31	18	15	3	3	36	31	231
2019	Client contact centre	11	25	31	14	10	3	6	26	40	248
2019	Health care practitioners	13	26	30	20	11	0	1	31	39	198
2019	Communications or public affairs	19	29	28	12	10	0	2	22	49	63
2019	Access to information and privacy	8	9	26	38	20	0	0	58	16	30
2019	Security	10	61	20	0	10	0	0	10	71	10
2019	Legal services	2	12	25	25	30	4	2	59	15	49
2019	Administration and operations	14	23	30	20	9	1	2	30	39	504
2019	Human resources	23	21	25	19	7	3	2	27	46	113
2019	Financial management	5	11	53	16	10	4	1	27	17	76
2019	Procurement	10	51	17	0	22	0	0	22	61	11
2019	Information management	8	5	35	20	23	3	6	47	15	34
2019	Information technology	6	25	38	23	5	1	2	30	31	105
2019	Internal audit	9	0	68	23	0	0	0	23	9	10
2019	Evaluation	31	7	49	13	0	0	0	13	38	11
2019	Data sciences	5	14	52	29	0	0	0	29	19	16
2019	Policy	11	22	44	14	8	0	0	22	34	59
2019	Project management	17	33	25	13	11	0	1	24	51	65
2019	Other services to the public	12	22	29	22	12	0	1	35	35	221
2019	None of the above	16	18	29	19	13	1	4	34	36	244
2018	Client contact centre	20	31	24	13	7	0	4	21	54	148
2018	Health care practitioners	17	23	30	20	7	1	2	28	41	143
2018	Communications or public affairs	34	34	13	15	4	0	0	19	68	42
2018	Access to information and privacy	0	8	34	33	20	0	5	56	9	26
2018	Security	17	26	17	32	8	0	0	40	43	11
2018	Legal services	3	18	28	33	17	0	0	50	21	58
2018	Administration and operations	11	24	31	16	11	3	4	30	37	376
2018	Human resources	9	36	27	17	10	0	0	28	45	71
2018	Financial management	7	18	41	24	9	0	0	33	25	50
2018	Information management	11	21	26	21	21	0	0	42	32	23
2018	Information technology	14	23	35	20	2	1	4	24	39	84
2018	Evaluation	18	16	56	10	0	0	0	10	34	12
2018	Data sciences	21	21	50	7	0	0	0	7	43	13
2018	Policy	20	25	38	10	7	0	0	17	45	44
2018	Project management	25	30	27	9	7	2	0	16	56	44
2018	Other services to the public	18	26	33	15	6	2	0	21	45	182
2018	None of the above	19	23	31	19	6	0	3	26	43	150
2017	Client contact centre	18	28	24	15	9	3	4	25	49	219
2017	Health care practitioners	16	22	33	14	10	1	3	26	40	164
2017	Communications or public affairs	33	35	23	6	2	0	2	8	69	63
2017	Access to information and privacy	6	13	20	16	31	3	12	55	22	30
2017	Legal services	4	20	22	26	20	0	9	50	27	45
2017	Administration and operations	13	24	32	17	10	1	3	28	38	481
2017	Human resources	16	29	36	12	4	1	1	17	46	91
2017	Financial management	5	12	41	26	11	2	3	39	18	63
2017	Information management	7	11	31	30	21	0	0	51	18	25
2017	Information technology	12	16	47	15	7	1	2	22	29	99
2017	Evaluation	16	21	57	0	7	0	0	7	37	14
2017	Data sciences	11	28	11	34	16	0	0	50	39	16
2017	Policy	18	27	32	16	4	0	2	21	46	65
2017	Project management	23	28	31	5	13	0	0	18	50	38
2017	Other services to the public	21	20	31	17	8	1	3	25	42	219
2017	None of the above	15	25	33	12	6	2	7	20	44	230
2014	Client contact centre	21	25	38	7	5	1	3	13	47	213
2014	Health care practitioners	25	24	23	11	8	6	3	21	54	114
2014	Communications or public affairs	65	16	11	6	1	0	1	7	82	62
2014	Access to information and privacy	6	4	10	32	48	0	0	80	10	35
2014	Security	23	23	32	15	7	0	0	22	46	13
2014	Legal services	4	10	32	33	12	0	8	49	16	53
2014	Administration and operations	21	22	30	14	6	1	6	22	46	390
2014	Human resources	40	34	16	5	4	0	1	9	75	95
2014	Financial management	17	33	30	11	5	3	2	17	52	72
2014	Information management	13	24	17	29	12	3	3	44	38	34
2014	Information technology	17	34	30	9	7	1	3	16	53	122
2014	Internal audit	29	26	17	27	0	0	0	27	55	11
2014	Evaluation	15	22	39	9	8	7	0	18	39	13
2014	Other services to the public	26	28	29	14	2	0	1	16	55	169
2014	None of the above	26	23	22	14	11	3	1	26	51	197

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	10	23	27	27	2	4	58	18	246
2020	Health care practitioners	5	10	22	27	27	5	3	59	17	256
2020	Communications or public affairs	14	19	34	22	12	0	0	34	32	75
2020	Access to information and privacy	0	14	29	39	14	0	3	55	15	28
2020	Security	10	15	23	44	7	0	0	52	25	13
2020	Legal services	5	5	16	40	29	2	3	73	10	60
2020	Administration and operations	6	12	28	27	22	2	3	52	19	595
2020	Human resources	8	17	32	32	9	2	0	43	25	105
2020	Financial management	4	16	23	33	23	0	1	57	20	83
2020	Procurement	15	8	15	21	41	0	0	62	23	10
2020	Information management	4	9	27	45	9	0	6	57	13	33
2020	Information technology	5	17	29	34	13	1	0	48	22	102
2020	Internal audit	7	6	14	60	13	0	0	73	13	15
2020	Evaluation	0	5	11	50	22	11	0	81	6	16
2020	Data sciences	13	20	29	28	11	0	0	39	32	21
2020	Policy	3	29	32	19	18	0	0	36	32	63
2020	Project management	8	16	49	22	4	0	2	26	25	58
2020	Other services to the public	7	13	29	23	22	4	2	48	21	293
2020	None of the above	9	11	29	25	18	3	4	46	22	230
2019	Client contact centre	11	14	24	26	18	1	7	47	27	246
2019	Health care practitioners	10	15	32	24	16	0	2	41	26	200
2019	Communications or public affairs	4	20	41	25	11	0	0	35	24	63
2019	Access to information and privacy	3	13	27	30	27	0	0	57	16	30
2019	Security	10	10	51	29	0	0	0	29	20	10
2019	Legal services	6	10	22	34	27	0	2	62	16	51
2019	Administration and operations	6	16	33	28	14	0	2	43	23	499
2019	Human resources	17	20	35	17	9	1	0	27	38	115
2019	Financial management	3	12	35	31	18	1	0	50	15	78
2019	Procurement	17	18	43	0	22	0	0	22	35	11
2019	Information management	3	20	13	33	25	3	3	61	25	34
2019	Information technology	7	16	34	29	13	0	1	42	23	103
2019	Evaluation	7	30	23	33	7	0	0	40	37	11
2019	Data sciences	17	30	35	11	6	0	0	17	48	15
2019	Policy	8	13	44	32	3	0	0	35	20	60
2019	Project management	11	24	33	21	10	0	1	31	35	64
2019	Other services to the public	11	14	31	26	16	0	1	43	26	219
2019	None of the above	12	13	27	23	20	1	2	45	27	242
2018	Client contact centre	14	18	28	23	12	1	5	36	34	147
2018	Health care practitioners	12	19	36	19	13	1	1	32	32	143
2018	Communications or public affairs	19	24	34	19	2	0	2	21	43	42
2018	Access to information and privacy	0	12	40	31	17	0	0	48	12	26
2018	Security	0	9	40	51	0	0	0	51	9	11
2018	Legal services	8	3	27	36	22	0	5	60	12	58
2018	Administration and operations	9	14	32	24	17	1	3	43	24	375
2018	Human resources	12	36	29	17	5	0	0	23	48	72
2018	Financial management	2	15	39	34	9	0	0	44	17	50
2018	Information management	0	12	31	29	29	0	0	58	12	22
2018	Information technology	16	17	30	32	4	0	2	36	33	83
2018	Evaluation	0	24	44	32	0	0	0	32	24	12
2018	Data sciences	28	14	36	14	7	0	0	22	43	13
2018	Policy	11	22	32	28	2	5	0	32	35	44
2018	Project management	11	28	34	21	5	2	0	26	40	44
2018	Other services to the public	15	19	31	22	9	3	1	32	36	175
2018	None of the above	7	23	36	22	11	0	1	34	30	150
2017	Client contact centre	15	19	20	18	18	1	10	40	38	218
2017	Health care practitioners	11	18	29	24	16	0	2	41	30	165
2017	Communications or public affairs	13	22	37	17	10	0	0	28	36	63
2017	Access to information and privacy	0	6	32	16	42	3	0	61	6	30
2017	Legal services	2	11	24	36	20	0	7	60	14	44
2017	Administration and operations	13	18	30	21	14	1	3	36	32	477
2017	Human resources	12	22	41	16	7	0	1	24	35	90
2017	Financial management	3	17	27	33	19	0	2	52	20	63
2017	Information management	0	4	34	26	36	0	0	62	4	24
2017	Information technology	9	14	39	29	7	0	2	36	24	97
2017	Evaluation	8	0	34	42	16	0	0	57	8	14
2017	Data sciences	5	28	45	16	6	0	0	22	34	16
2017	Policy	15	21	36	19	9	0	1	28	36	67
2017	Project management	10	30	28	26	6	0	0	32	40	38
2017	Other services to the public	15	18	32	20	10	2	3	32	34	219
2017	None of the above	13	22	33	18	8	1	4	28	37	231
2014	Client contact centre	17	13	36	20	9	1	4	30	32	213
2014	Health care practitioners	28	10	30	15	11	0	5	28	40	115
2014	Communications or public affairs	21	11	66	2	0	0	0	2	33	62
2014	Access to information and privacy	3	8	19	24	47	0	0	70	11	35
2014	Security	17	16	29	30	7	0	0	38	33	13
2014	Legal services	11	9	27	34	9	0	10	48	22	52
2014	Administration and operations	22	19	29	20	6	0	3	28	43	388
2014	Human resources	36	24	23	13	3	0	1	15	61	95
2014	Financial management	10	18	27	29	11	3	2	42	30	70
2014	Information management	9	4	36	43	8	0	0	51	13	33
2014	Information technology	12	13	30	33	9	0	2	43	26	121
2014	Internal audit	10	9	45	26	10	0	0	36	19	11
2014	Evaluation	0	16	37	32	8	7	0	43	17	13
2014	Other services to the public	22	29	22	21	4	1	0	25	52	169
2014	None of the above	31	21	27	11	7	1	1	19	54	195

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	15	23	27	22	2	3	53	23	246
2020	Health care practitioners	12	11	23	24	21	5	4	49	26	255
2020	Communications or public affairs	18	20	20	26	15	1	0	42	38	76
2020	Access to information and privacy	7	10	28	28	24	0	3	54	18	29
2020	Security	18	7	38	22	15	0	0	37	25	13
2020	Legal services	11	12	22	24	25	2	4	52	24	60
2020	Administration and operations	9	15	24	24	23	3	3	50	25	599
2020	Human resources	19	21	24	22	11	2	2	34	41	104
2020	Financial management	8	10	19	37	23	0	2	62	19	83
2020	Procurement	8	10	41	0	41	0	0	41	17	10
2020	Information management	21	20	24	12	17	3	3	31	44	34
2020	Information technology	16	14	33	24	11	1	0	36	31	104
2020	Internal audit	13	13	20	40	13	0	0	53	26	15
2020	Evaluation	0	29	11	26	11	17	6	48	37	16
2020	Data sciences	16	4	15	45	15	0	4	63	21	21
2020	Policy	8	22	23	31	16	0	0	47	30	64
2020	Project management	5	23	35	28	5	2	2	34	29	61
2020	Other services to the public	15	16	25	18	19	4	2	39	34	295
2020	None of the above	14	14	29	19	16	4	4	38	31	231
2019	Client contact centre	16	16	25	20	18	2	5	40	33	248
2019	Health care practitioners	15	20	28	20	14	1	1	35	36	199
2019	Communications or public affairs	13	25	21	29	11	1	0	40	39	63
2019	Access to information and privacy	3	9	17	35	30	6	0	69	13	30
2019	Security	10	20	39	22	10	0	0	32	29	10
2019	Legal services	16	20	26	16	19	0	4	36	37	51
2019	Administration and operations	14	19	28	21	15	1	3	37	34	504
2019	Human resources	15	21	24	21	18	1	1	40	36	111
2019	Financial management	11	12	32	26	14	1	4	43	24	78
2019	Procurement	8	17	45	8	22	0	0	30	25	11
2019	Information management	12	19	19	22	26	0	3	50	31	34
2019	Information technology	10	21	30	20	16	2	0	37	32	105
2019	Internal audit	0	32	49	9	10	0	0	19	32	10
2019	Evaluation	0	46	40	7	7	0	0	14	46	11
2019	Data sciences	10	10	32	10	39	0	0	48	20	16
2019	Policy	6	17	42	24	8	2	0	33	24	59
2019	Project management	12	17	34	24	11	2	0	35	30	64
2019	Other services to the public	25	20	24	17	13	1	0	31	45	221
2019	None of the above	16	16	25	19	18	1	4	40	34	241
2018	Client contact centre	29	22	19	17	9	1	4	27	53	148
2018	Health care practitioners	25	19	32	14	6	1	2	21	46	143
2018	Communications or public affairs	21	23	30	18	6	0	2	24	45	42
2018	Access to information and privacy	8	12	47	14	17	0	3	31	20	26
2018	Security	0	40	26	26	9	0	0	34	40	11
2018	Legal services	20	20	37	15	3	0	5	19	42	58
2018	Administration and operations	16	25	28	15	11	2	2	28	43	376
2018	Human resources	30	43	11	8	7	0	0	15	74	72
2018	Financial management	10	32	26	24	5	2	0	30	43	50
2018	Information management	25	7	26	21	21	0	0	42	32	23
2018	Information technology	18	29	34	15	1	1	2	16	48	83
2018	Evaluation	10	32	34	24	0	0	0	24	42	12
2018	Data sciences	7	14	52	7	7	0	12	16	24	13
2018	Policy	16	28	36	14	2	5	0	17	45	44
2018	Project management	13	36	39	5	5	2	0	9	51	44
2018	Other services to the public	29	32	20	10	5	3	1	16	64	182
2018	None of the above	23	20	27	19	10	1	0	29	43	151
2017	Client contact centre	23	23	18	10	18	2	5	30	50	219
2017	Health care practitioners	19	25	23	15	14	1	3	31	46	165
2017	Communications or public affairs	26	22	21	15	7	3	7	25	52	62
2017	Access to information and privacy	6	13	22	15	32	0	12	53	22	30
2017	Legal services	24	15	31	24	2	2	2	27	41	45
2017	Administration and operations	19	26	27	13	10	2	2	24	47	481
2017	Human resources	21	37	27	10	3	0	2	13	60	91
2017	Financial management	12	21	25	17	23	0	2	41	34	63
2017	Information management	3	11	29	22	36	0	0	57	14	25
2017	Information technology	25	16	33	11	12	1	1	24	42	99
2017	Evaluation	8	28	28	21	16	0	0	37	36	14
2017	Data sciences	11	27	34	23	5	0	0	28	38	16
2017	Policy	15	24	33	17	6	3	3	24	41	66
2017	Project management	25	28	22	14	5	0	5	21	56	38
2017	Other services to the public	31	23	21	13	7	2	3	21	56	219
2017	None of the above	25	23	26	12	8	2	3	21	51	230
2014	Client contact centre	33	22	27	10	5	1	2	15	57	212
2014	Health care practitioners	35	23	17	12	9	1	2	22	60	116
2014	Communications or public affairs	21	14	61	2	2	1	0	3	36	62
2014	Access to information and privacy	2	6	19	24	47	0	1	72	8	35
2014	Security	33	15	38	7	7	0	0	15	48	13
2014	Legal services	26	28	38	7	1	0	0	9	53	53
2014	Administration and operations	33	26	21	12	6	1	3	18	60	393
2014	Human resources	37	31	16	11	3	1	1	14	69	94
2014	Financial management	35	18	20	13	4	1	9	19	59	72
2014	Procurement	50	36	12	2	0	0	0	2	86	10
2014	Information management	25	16	28	17	14	0	0	31	41	34
2014	Information technology	25	30	26	12	6	1	1	19	55	122
2014	Internal audit	28	26	29	17	0	0	0	17	54	11
2014	Evaluation	0	23	54	7	8	7	0	17	25	13
2014	Other services to the public	42	28	21	5	3	1	1	8	71	169
2014	None of the above	34	27	21	7	6	4	3	13	65	197

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	18	33	17	15	4	3	34	30	244
2020	Health care practitioners	8	11	24	22	17	14	4	48	23	255
2020	Communications or public affairs	8	11	29	26	23	3	0	51	20	76
2020	Access to information and privacy	0	7	22	32	37	0	3	71	7	28
2020	Security	0	15	30	15	40	0	0	55	15	13
2020	Legal services	9	16	33	17	18	5	2	37	27	60
2020	Administration and operations	7	16	27	22	21	5	2	47	25	600
2020	Human resources	8	15	28	31	13	4	1	46	24	105
2020	Financial management	2	9	20	38	26	3	3	67	12	81
2020	Procurement	8	19	23	17	8	26	0	34	35	10
2020	Information management	3	18	32	15	27	3	3	44	22	34
2020	Information technology	6	9	29	39	16	0	1	55	16	105
2020	Internal audit	0	0	26	54	13	7	0	72	0	15
2020	Evaluation	0	17	6	6	38	34	0	66	25	16
2020	Data sciences	4	3	22	32	24	11	4	66	8	21
2020	Policy	5	25	27	28	16	0	0	44	30	64
2020	Project management	5	21	27	33	9	3	2	43	28	59
2020	Other services to the public	11	18	26	19	15	8	2	38	32	293
2020	None of the above	10	16	26	21	17	7	2	42	29	230
2019	Client contact centre	18	21	27	16	11	3	5	29	42	247
2019	Health care practitioners	11	23	28	23	12	2	1	36	35	195
2019	Communications or public affairs	17	16	28	22	13	0	4	37	34	60
2019	Access to information and privacy	3	10	32	17	28	6	3	49	15	30
2019	Security	0	20	29	32	20	0	0	51	20	10
2019	Legal services	6	23	20	29	18	2	2	49	30	49
2019	Administration and operations	12	22	31	17	12	3	4	31	36	505
2019	Human resources	13	13	30	23	17	2	2	42	27	113
2019	Financial management	7	12	32	24	17	5	4	44	21	78
2019	Procurement	0	18	45	25	12	0	0	37	18	11
2019	Information management	17	22	14	19	23	3	3	44	41	34
2019	Information technology	8	11	31	33	16	1	0	49	20	105
2019	Internal audit	0	0	30	59	10	0	0	70	0	10
2019	Evaluation	0	30	37	26	7	0	0	33	30	11
2019	Data sciences	5	23	11	27	34	0	0	61	28	16
2019	Policy	13	24	33	20	10	0	0	29	37	59
2019	Project management	9	27	33	16	11	1	2	28	38	64
2019	Other services to the public	19	25	23	22	9	2	0	32	45	220
2019	None of the above	16	19	28	15	15	2	4	32	38	243
2018	Client contact centre	29	22	24	17	5	1	1	23	52	148
2018	Health care practitioners	12	19	28	21	13	3	3	36	34	142
2018	Communications or public affairs	23	17	27	15	7	5	6	25	45	41
2018	Access to information and privacy	8	20	29	18	20	0	5	40	29	26
2018	Security	17	0	34	17	32	0	0	49	17	11
2018	Legal services	10	20	33	28	6	3	0	36	30	59
2018	Administration and operations	13	21	27	21	11	3	4	35	37	378
2018	Human resources	30	35	24	4	7	0	0	11	65	72
2018	Financial management	7	21	36	26	9	0	0	35	29	50
2018	Information management	18	16	17	28	21	0	0	49	34	23
2018	Information technology	8	16	36	27	10	1	2	38	25	82
2018	Evaluation	0	0	34	66	0	0	0	66	0	12
2018	Data sciences	7	41	26	7	7	0	12	16	55	13
2018	Policy	16	28	30	15	7	5	0	23	45	44
2018	Project management	13	28	37	9	9	2	0	19	43	43
2018	Other services to the public	24	24	26	13	7	4	2	21	51	181
2018	None of the above	12	22	35	17	14	1	0	31	34	150
2017	Client contact centre	21	25	25	14	8	5	3	24	49	218
2017	Health care practitioners	11	17	25	23	18	2	3	43	30	165
2017	Communications or public affairs	12	22	28	18	8	7	4	30	38	63
2017	Access to information and privacy	0	6	19	32	27	12	3	70	7	30
2017	Security	10	9	18	18	43	0	0	62	20	10
2017	Legal services	11	25	30	13	9	2	10	25	41	45
2017	Administration and operations	12	19	29	23	12	3	3	37	33	478
2017	Human resources	13	25	28	14	10	7	3	26	42	91
2017	Financial management	2	20	27	33	15	2	2	50	23	63
2017	Information management	0	14	18	30	31	0	6	66	15	25
2017	Information technology	9	11	30	27	19	2	2	48	21	99
2017	Evaluation	16	0	41	21	22	0	0	43	16	14
2017	Data sciences	6	21	39	11	23	0	0	34	27	16
2017	Policy	10	19	36	21	6	0	8	29	32	66
2017	Project management	10	18	45	9	8	3	8	19	31	38
2017	Other services to the public	17	24	29	15	8	3	4	25	44	218
2017	None of the above	13	22	31	19	6	4	5	28	38	232
2014	Client contact centre	15	17	28	23	9	4	4	35	35	212
2014	Health care practitioners	28	20	18	11	13	3	6	27	53	116
2014	Communications or public affairs	15	15	58	9	2	1	1	11	30	62
2014	Access to information and privacy	4	4	14	27	47	2	3	78	8	34
2014	Security	0	7	39	45	9	0	0	54	7	13
2014	Legal services	3	13	43	17	18	0	6	37	17	53
2014	Administration and operations	18	19	26	22	7	2	6	32	40	393
2014	Human resources	10	12	40	27	7	2	2	35	23	95
2014	Financial management	5	19	28	34	11	1	2	46	25	72
2014	Information management	6	7	30	38	6	12	0	50	16	34
2014	Information technology	16	8	19	35	16	0	6	55	25	122
2014	Internal audit	9	10	17	45	19	0	0	63	19	11
2014	Evaluation	0	7	40	30	8	15	0	45	9	13
2014	Other services to the public	21	21	27	19	9	3	1	29	43	169
2014	None of the above	15	23	24	21	10	4	4	33	41	194

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	28	29	14	11	1	1	25	45	247
2020	Health care practitioners	12	20	30	19	10	6	2	33	34	256
2020	Communications or public affairs	11	19	35	22	11	1	1	34	30	76
2020	Access to information and privacy	3	7	28	24	32	0	7	60	11	29
2020	Security	7	18	38	22	15	0	0	37	25	13
2020	Legal services	16	15	31	20	15	0	3	36	32	60
2020	Administration and operations	11	19	31	20	13	3	3	35	32	601
2020	Human resources	12	24	32	22	9	1	0	32	36	103
2020	Financial management	3	10	39	30	15	1	1	47	13	81
2020	Procurement	8	10	23	37	23	0	0	60	17	10
2020	Information management	15	15	29	23	14	0	3	39	31	34
2020	Information technology	6	24	38	19	12	2	0	31	30	105
2020	Internal audit	6	6	47	34	7	0	0	41	13	15
2020	Evaluation	0	0	37	35	11	11	5	55	0	16
2020	Data sciences	13	11	35	17	23	0	0	41	24	21
2020	Policy	3	14	57	16	9	0	2	25	17	64
2020	Project management	8	25	40	23	3	0	2	26	33	61
2020	Other services to the public	18	22	31	11	12	4	2	24	42	294
2020	None of the above	19	15	36	12	14	2	2	27	36	230
2019	Client contact centre	18	26	31	13	8	2	2	22	46	249
2019	Health care practitioners	17	28	36	13	6	0	0	19	46	199
2019	Communications or public affairs	16	21	36	19	4	4	0	24	38	63
2019	Access to information and privacy	10	6	15	38	27	3	0	67	17	30
2019	Security	0	22	49	29	0	0	0	29	22	10
2019	Legal services	10	20	28	24	14	0	4	39	31	50
2019	Administration and operations	16	25	34	13	8	1	2	22	42	503
2019	Human resources	18	21	31	21	8	1	1	30	39	115
2019	Financial management	3	15	37	26	13	3	4	41	19	78
2019	Procurement	18	35	17	18	12	0	0	30	53	11
2019	Information management	3	25	33	19	15	3	3	36	29	34
2019	Information technology	14	20	41	22	3	0	1	25	33	105
2019	Internal audit	0	0	90	0	10	0	0	10	0	10
2019	Evaluation	23	14	39	17	7	0	0	24	37	11
2019	Data sciences	15	9	46	15	14	0	0	30	24	16
2019	Policy	11	11	43	23	12	0	0	35	22	59
2019	Project management	21	24	33	9	11	0	1	20	46	65
2019	Other services to the public	27	29	25	15	4	0	0	19	56	222
2019	None of the above	19	25	23	18	11	1	3	30	46	243
2018	Client contact centre	26	29	31	8	3	2	1	11	57	148
2018	Health care practitioners	29	25	30	11	4	0	0	15	55	143
2018	Communications or public affairs	26	20	32	17	0	0	5	18	48	42
2018	Access to information and privacy	8	16	22	29	17	0	8	50	26	26
2018	Security	0	23	51	17	9	0	0	26	23	11
2018	Legal services	6	26	31	26	6	4	0	34	34	59
2018	Administration and operations	16	25	36	14	6	2	2	21	42	378
2018	Human resources	13	35	35	12	5	0	0	18	48	72
2018	Financial management	3	17	55	18	3	2	2	22	21	50
2018	Information management	14	23	13	33	17	0	0	50	37	23
2018	Information technology	14	26	38	18	1	0	2	19	42	83
2018	Evaluation	0	18	58	16	8	0	0	24	18	12
2018	Data sciences	7	41	41	7	4	0	0	11	48	13
2018	Policy	0	26	46	18	5	2	2	24	27	44
2018	Project management	25	29	37	5	2	2	0	7	55	44
2018	Other services to the public	34	26	28	5	5	2	0	10	61	182
2018	None of the above	16	29	34	13	5	1	2	19	46	152
2017	Client contact centre	24	31	27	7	7	1	2	15	56	219
2017	Health care practitioners	25	31	23	12	7	0	1	20	57	162
2017	Communications or public affairs	20	27	36	8	6	0	2	14	49	63
2017	Access to information and privacy	3	7	34	30	22	4	0	54	10	30
2017	Security	10	9	37	18	16	9	0	38	22	10
2017	Legal services	9	13	39	28	7	0	4	36	23	45
2017	Administration and operations	16	26	36	14	6	2	1	20	43	482
2017	Human resources	11	27	48	11	2	1	0	13	38	90
2017	Financial management	3	16	28	37	15	0	2	52	19	63
2017	Information management	3	7	34	23	27	0	6	53	11	25
2017	Information technology	7	21	53	8	5	4	2	14	30	98
2017	Evaluation	8	22	28	43	0	0	0	43	30	14
2017	Data sciences	6	26	24	31	14	0	0	44	32	15
2017	Policy	18	24	28	16	5	5	5	23	46	66
2017	Project management	15	30	36	15	0	2	3	16	47	39
2017	Other services to the public	32	30	25	6	6	1	0	12	63	219
2017	None of the above	20	27	33	9	6	2	3	15	50	229
2014	Client contact centre	22	30	32	10	5	1	1	15	52	210
2014	Health care practitioners	27	21	31	14	4	2	2	18	50	116
2014	Communications or public affairs	17	63	12	4	3	1	1	7	81	62
2014	Access to information and privacy	2	5	13	28	51	0	1	80	7	34
2014	Security	25	24	44	7	0	0	0	7	49	13
2014	Legal services	9	32	30	28	0	0	1	28	41	53
2014	Administration and operations	20	24	33	15	4	0	4	20	46	393
2014	Human resources	21	45	21	6	3	3	1	10	68	95
2014	Financial management	11	19	38	21	2	1	8	25	33	72
2014	Information management	13	11	47	14	12	3	0	27	24	34
2014	Information technology	16	28	33	11	7	3	2	19	46	121
2014	Internal audit	0	0	55	36	9	0	0	45	0	11
2014	Evaluation	15	15	25	30	8	7	0	41	32	13
2014	Other services to the public	32	18	33	8	2	1	5	10	54	167
2014	None of the above	28	26	24	12	5	2	3	18	57	195

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	18	35	23	15	0	1	39	26	248
2020	Health care practitioners	5	11	39	27	14	2	1	43	17	256
2020	Communications or public affairs	8	15	35	32	10	0	0	42	23	76
2020	Access to information and privacy	3	14	34	28	18	0	3	47	18	29
2020	Security	0	7	23	47	22	0	0	70	7	13
2020	Legal services	13	23	40	13	10	2	0	23	36	60
2020	Administration and operations	5	16	40	26	11	1	1	38	21	601
2020	Human resources	4	13	38	31	14	0	0	45	17	105
2020	Financial management	5	15	34	27	19	0	0	46	20	83
2020	Procurement	0	11	30	36	23	0	0	59	11	10
2020	Information management	3	6	37	26	21	3	3	51	10	34
2020	Information technology	1	5	29	42	22	0	0	64	6	105
2020	Internal audit	7	0	40	33	21	0	0	53	7	15
2020	Evaluation	0	6	60	23	6	6	0	30	6	16
2020	Data sciences	0	8	48	18	26	0	0	44	8	21
2020	Policy	0	14	48	25	12	0	0	37	14	64
2020	Project management	3	10	41	22	24	0	0	46	13	61
2020	Other services to the public	8	19	39	20	10	1	2	31	29	295
2020	None of the above	9	16	38	22	13	1	1	36	25	230
2019	Client contact centre	17	30	30	15	6	1	2	21	48	249
2019	Health care practitioners	15	23	43	14	4	0	0	18	39	200
2019	Communications or public affairs	8	28	37	24	5	0	0	28	35	63
2019	Access to information and privacy	3	16	43	14	23	0	0	37	20	30
2019	Security	10	10	39	32	10	0	0	41	20	10
2019	Legal services	23	23	30	17	6	0	0	23	47	51
2019	Administration and operations	12	23	39	17	7	0	1	24	36	504
2019	Human resources	6	23	38	24	9	0	0	33	29	115
2019	Financial management	7	22	45	16	9	0	1	25	30	78
2019	Procurement	0	28	8	55	8	0	0	63	28	11
2019	Information management	3	14	26	22	30	3	3	55	17	34
2019	Information technology	0	2	38	40	17	0	2	59	2	104
2019	Internal audit	0	0	38	51	10	0	0	62	0	10
2019	Evaluation	7	22	9	47	16	0	0	63	29	11
2019	Data sciences	10	14	46	25	5	0	0	30	24	16
2019	Policy	10	21	50	13	7	0	0	19	31	59
2019	Project management	10	13	36	30	11	0	0	40	24	65
2019	Other services to the public	17	30	32	18	3	0	0	21	48	220
2019	None of the above	16	27	30	15	10	1	0	26	44	244

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	31	15	6	5	7	6	71	12	248
2020	Health care practitioners	29	25	19	5	3	14	6	66	10	256
2020	Communications or public affairs	35	31	14	4	9	6	1	71	14	76
2020	Access to information and privacy	48	11	28	7	0	3	3	63	7	29
2020	Security	43	16	16	8	0	17	0	71	10	12
2020	Legal services	28	27	15	15	2	10	3	64	19	60
2020	Administration and operations	32	26	18	6	5	8	5	67	13	603
2020	Human resources	40	26	11	9	3	6	5	75	13	105
2020	Financial management	26	31	23	10	5	0	5	60	16	84
2020	Procurement	15	8	40	11	0	26	0	31	15	10
2020	Information management	43	21	6	12	15	3	0	66	28	34
2020	Information technology	41	38	11	3	1	3	3	84	5	105
2020	Internal audit	47	26	7	0	0	20	0	91	0	15
2020	Evaluation	39	12	0	5	0	23	21	90	10	16
2020	Data sciences	47	7	22	13	4	4	4	58	18	21
2020	Policy	29	30	21	6	2	6	6	67	9	63
2020	Project management	34	35	13	5	3	8	2	76	9	61
2020	Other services to the public	31	28	16	9	3	11	3	67	15	295
2020	None of the above	24	28	20	6	6	8	7	62	14	233
2019	Client contact centre	29	35	17	6	6	5	2	69	13	248
2019	Health care practitioners	27	30	16	11	8	5	3	62	21	199
2019	Communications or public affairs	18	29	14	13	11	11	3	56	28	63
2019	Access to information and privacy	47	28	9	0	4	13	0	86	4	30
2019	Security	49	22	10	10	0	10	0	78	11	10
2019	Legal services	33	24	12	16	12	4	0	59	29	51
2019	Administration and operations	28	28	16	12	8	5	3	61	22	506
2019	Human resources	32	31	18	7	3	4	4	69	11	115
2019	Financial management	29	24	17	14	10	4	3	57	25	78
2019	Procurement	33	38	20	0	9	0	0	71	9	10
2019	Information management	36	19	19	6	11	9	0	61	18	34
2019	Information technology	39	31	12	5	6	6	1	75	12	105
2019	Internal audit	42	38	0	0	0	19	0	100	0	10
2019	Evaluation	33	22	9	23	7	0	7	59	32	11
2019	Data sciences	55	15	10	0	0	20	0	88	0	16
2019	Policy	24	36	16	7	3	6	8	70	11	60
2019	Project management	24	32	18	13	3	3	6	63	18	65
2019	Other services to the public	32	23	16	11	10	6	2	60	23	220
2019	None of the above	30	28	11	12	10	4	4	63	24	240
2018	Client contact centre	17	31	18	18	12	3	1	50	31	148
2018	Health care practitioners	15	29	20	15	16	3	2	46	33	143
2018	Communications or public affairs	15	20	21	19	12	8	4	40	35	42
2018	Access to information and privacy	31	30	24	7	0	8	0	66	8	26
2018	Security	34	34	9	8	0	15	0	80	10	11
2018	Legal services	20	43	13	6	10	8	0	68	18	59
2018	Administration and operations	20	29	21	12	9	5	3	54	24	380
2018	Human resources	33	37	20	7	0	1	1	72	8	72
2018	Financial management	19	33	12	25	6	2	4	54	33	50
2018	Information management	39	16	18	4	14	9	0	60	20	23
2018	Information technology	22	47	20	7	1	2	1	72	8	84
2018	Evaluation	26	34	24	8	0	0	8	65	9	12
2018	Data sciences	19	14	31	21	0	7	7	39	25	13
2018	Policy	25	28	22	10	10	0	5	55	22	44
2018	Project management	9	41	23	5	13	7	2	55	20	43
2018	Other services to the public	19	23	19	16	13	5	5	47	32	180
2018	None of the above	19	27	21	12	10	6	5	51	25	153
2017	Client contact centre	24	29	17	12	9	5	4	59	22	219
2017	Health care practitioners	22	27	17	12	17	5	1	52	30	164
2017	Communications or public affairs	22	34	12	10	10	5	6	63	24	63
2017	Access to information and privacy	49	26	6	7	0	12	0	85	8	30
2017	Security	18	34	9	0	38	0	0	53	38	10
2017	Legal services	25	35	19	2	15	2	2	62	18	45
2017	Administration and operations	24	30	14	13	11	6	2	59	26	485
2017	Human resources	48	27	12	5	3	2	3	79	9	91
2017	Financial management	30	29	19	6	8	5	3	64	15	63
2017	Information management	65	24	7	0	0	3	0	93	0	25
2017	Information technology	29	30	16	14	2	5	4	65	18	100
2017	Evaluation	36	20	7	13	16	8	0	61	32	14
2017	Data sciences	12	40	21	11	0	16	0	62	13	16
2017	Policy	41	26	12	7	3	6	4	76	11	67
2017	Project management	29	31	10	10	5	10	5	71	17	39
2017	Other services to the public	21	27	15	9	20	4	3	52	31	221
2017	None of the above	24	28	19	12	11	5	1	55	25	230
2014	Client contact centre	23	34	17	10	9	3	4	61	20	212
2014	Health care practitioners	24	26	16	9	15	7	2	56	26	116
2014	Communications or public affairs	15	18	46	6	3	2	10	37	10	62
2014	Access to information and privacy	53	20	7	0	0	3	18	91	0	35
2014	Security	15	29	17	15	25	0	0	44	39	13
2014	Legal services	48	21	11	12	6	0	1	70	18	53
2014	Administration and operations	25	29	17	11	9	5	4	59	22	391
2014	Human resources	42	22	11	6	14	4	1	67	21	95
2014	Financial management	30	30	17	12	11	0	1	60	23	72
2014	Procurement	26	62	0	12	0	0	0	88	12	10
2014	Information management	28	21	35	3	6	8	0	52	10	34
2014	Information technology	34	30	14	5	13	3	1	67	19	122
2014	Internal audit	47	26	10	0	0	17	0	88	0	11
2014	Evaluation	39	0	31	0	0	15	16	56	0	13
2014	Other services to the public	23	26	17	10	15	4	5	54	28	169
2014	None of the above	21	30	21	16	7	3	2	54	24	197

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	23	8	7	3	1	0	82	10	247
2020	Health care practitioners	55	29	5	5	3	2	1	87	8	256
2020	Communications or public affairs	49	33	6	4	8	0	0	82	11	76
2020	Access to information and privacy	69	14	10	0	3	3	0	86	4	29
2020	Security	62	22	0	16	0	0	0	84	16	13
2020	Legal services	54	28	10	6	2	0	0	82	8	60
2020	Administration and operations	54	25	8	8	5	1	0	79	13	602
2020	Human resources	62	22	6	6	2	1	0	85	8	105
2020	Financial management	45	28	13	6	8	0	0	73	14	84
2020	Procurement	41	17	19	8	8	8	0	64	16	10
2020	Information management	46	18	9	12	16	0	0	64	28	34
2020	Information technology	62	25	6	4	3	0	0	87	7	104
2020	Internal audit	60	33	0	6	0	0	0	94	6	15
2020	Evaluation	66	17	6	5	0	6	0	88	6	16
2020	Data sciences	67	7	14	13	0	0	0	74	13	21
2020	Policy	56	28	6	6	3	0	0	84	9	64
2020	Project management	55	30	7	2	5	2	0	87	6	61
2020	Other services to the public	54	27	7	7	5	1	0	82	11	294
2020	None of the above	56	20	10	7	5	3	0	78	12	233
2019	Client contact centre	48	32	5	10	4	0	0	80	15	249
2019	Health care practitioners	44	28	16	5	7	0	0	72	12	200
2019	Communications or public affairs	35	40	10	11	4	0	0	75	15	63
2019	Access to information and privacy	73	13	3	4	4	3	0	89	8	30
2019	Security	61	20	0	0	10	10	0	89	11	10
2019	Legal services	44	24	2	20	10	0	0	68	30	51
2019	Administration and operations	43	26	11	11	8	0	0	69	19	506
2019	Human resources	57	25	7	7	2	1	0	83	10	115
2019	Financial management	47	28	11	10	4	0	0	75	14	78
2019	Procurement	30	43	0	18	8	0	0	73	27	11
2019	Information management	44	27	9	9	11	0	0	72	20	34
2019	Information technology	51	33	6	5	6	0	0	83	11	105
2019	Internal audit	75	17	8	0	0	0	0	92	0	11
2019	Evaluation	33	53	7	0	7	0	0	86	7	11
2019	Data sciences	69	25	5	0	0	0	0	95	0	16
2019	Policy	48	28	11	8	3	2	0	77	11	60
2019	Project management	44	36	9	9	3	0	0	79	12	65
2019	Other services to the public	46	24	6	15	8	0	0	71	23	220
2019	None of the above	44	22	12	12	10	0	0	66	22	243
2018	Client contact centre	36	28	11	11	14	1	0	64	25	146
2018	Health care practitioners	29	33	12	13	13	1	0	63	26	143
2018	Communications or public affairs	26	25	12	23	12	2	0	52	35	42
2018	Access to information and privacy	50	22	3	16	8	0	0	72	24	26
2018	Security	43	26	9	23	0	0	0	68	23	11
2018	Legal services	39	36	5	8	12	0	0	75	20	58
2018	Administration and operations	30	34	9	15	10	2	0	65	25	378
2018	Human resources	52	33	8	4	2	1	0	86	6	72
2018	Financial management	34	39	7	10	10	0	0	73	20	50
2018	Information management	52	17	17	5	9	0	0	69	14	23
2018	Information technology	48	35	6	5	5	1	0	84	10	84
2018	Evaluation	34	50	16	0	0	0	0	84	0	12
2018	Data sciences	34	29	11	12	14	0	0	62	26	13
2018	Policy	34	44	2	12	7	0	0	78	19	44
2018	Project management	28	37	15	7	13	0	0	65	20	44
2018	Other services to the public	32	28	9	20	10	1	0	61	30	180
2018	None of the above	40	27	9	12	9	1	1	69	21	153
2017	Client contact centre	47	34	7	6	7	0	0	81	12	218
2017	Health care practitioners	34	33	10	12	9	1	1	69	21	165
2017	Communications or public affairs	43	26	10	11	7	2	0	70	19	63
2017	Access to information and privacy	74	16	7	3	0	0	0	90	3	30
2017	Security	18	34	9	18	20	0	0	53	38	10
2017	Legal services	42	36	6	2	13	0	0	79	15	45
2017	Administration and operations	38	30	8	12	12	1	0	68	24	486
2017	Human resources	57	28	8	6	1	0	0	85	7	91
2017	Financial management	41	40	6	0	13	0	0	81	13	63
2017	Information management	74	14	4	7	0	0	0	89	7	25
2017	Information technology	44	36	8	7	4	1	0	80	12	100
2017	Evaluation	21	50	15	14	0	0	0	71	14	14
2017	Data sciences	34	44	11	11	0	0	0	78	11	16
2017	Policy	56	19	6	10	6	3	0	77	17	67
2017	Project management	46	22	10	17	2	2	0	70	20	39
2017	Other services to the public	34	29	12	12	14	0	0	63	26	221
2017	None of the above	36	26	10	18	10	0	0	63	28	231
2014	Client contact centre	37	34	14	10	3	2	0	73	13	213
2014	Health care practitioners	39	31	9	10	11	0	0	70	21	115
2014	Communications or public affairs	17	60	2	7	4	10	0	85	13	62
2014	Access to information and privacy	69	26	0	4	1	0	0	95	5	35
2014	Security	22	46	10	15	7	0	0	68	22	13
2014	Legal services	61	20	4	7	8	0	0	81	15	53
2014	Administration and operations	37	28	11	13	10	1	0	65	24	392
2014	Human resources	54	19	5	5	16	1	0	74	21	95
2014	Financial management	49	30	6	6	9	0	0	79	15	72
2014	Procurement	40	36	0	12	12	0	0	76	24	10
2014	Information management	43	22	8	10	15	3	0	67	25	34
2014	Information technology	44	28	8	12	8	0	0	73	20	122
2014	Internal audit	38	53	9	0	0	0	0	91	0	11
2014	Evaluation	55	38	7	0	0	0	0	93	0	13
2014	Other services to the public	38	30	9	9	12	2	0	69	21	169
2014	None of the above	27	36	15	16	7	0	1	63	22	197

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	31	4	1	2	0	0	93	3	247
2020	Health care practitioners	63	32	2	1	0	0	0	96	2	254
2020	Communications or public affairs	61	20	7	5	5	1	0	82	10	76
2020	Access to information and privacy	71	22	3	0	4	0	0	93	4	27
2020	Security	84	16	0	0	0	0	0	100	0	13
2020	Legal services	67	23	4	6	0	0	0	90	6	60
2020	Administration and operations	62	25	5	5	1	0	0	88	7	603
2020	Human resources	71	23	2	4	0	0	0	94	4	105
2020	Financial management	47	32	5	10	6	0	0	79	16	84
2020	Procurement	59	30	0	11	0	0	0	89	11	10
2020	Information management	49	30	5	9	6	0	0	79	16	34
2020	Information technology	68	25	6	1	1	0	0	93	1	104
2020	Internal audit	87	13	0	0	0	0	0	100	0	15
2020	Evaluation	89	11	0	0	0	0	0	100	0	16
2020	Data sciences	68	32	0	0	0	0	0	100	0	21
2020	Policy	68	26	0	5	2	0	0	94	6	62
2020	Project management	67	25	2	2	3	2	0	93	5	61
2020	Other services to the public	60	30	4	5	2	0	0	90	6	294
2020	None of the above	63	25	5	6	2	0	0	88	7	232
2019	Client contact centre	53	36	4	5	2	0	0	89	7	249
2019	Health care practitioners	50	34	6	7	2	0	0	84	10	198
2019	Communications or public affairs	30	42	11	14	3	0	0	72	17	62
2019	Access to information and privacy	67	26	4	4	0	0	0	92	4	30
2019	Security	51	39	0	0	0	10	0	100	0	10
2019	Legal services	41	29	8	14	6	0	2	72	21	51
2019	Administration and operations	48	31	7	11	4	0	0	79	14	503
2019	Human resources	61	31	2	6	1	0	0	92	6	115
2019	Financial management	54	25	6	9	5	0	0	79	14	78
2019	Procurement	47	37	0	8	8	0	0	83	17	11
2019	Information management	53	28	3	14	3	0	0	81	17	34
2019	Information technology	61	30	4	5	0	0	0	91	5	105
2019	Internal audit	90	10	0	0	0	0	0	100	0	10
2019	Evaluation	49	37	7	7	0	0	0	86	7	11
2019	Data sciences	55	45	0	0	0	0	0	100	0	16
2019	Policy	47	42	6	5	0	0	0	89	5	60
2019	Project management	45	47	6	1	0	0	0	93	1	65
2019	Other services to the public	47	33	6	10	4	0	0	80	14	221
2019	None of the above	48	28	8	10	5	0	0	76	16	241
2018	Client contact centre	32	47	6	11	3	1	0	80	14	147
2018	Health care practitioners	32	42	3	13	9	0	0	74	22	143
2018	Communications or public affairs	31	35	12	11	7	4	0	69	19	42
2018	Access to information and privacy	49	43	3	5	0	0	0	92	5	26
2018	Security	34	43	0	23	0	0	0	77	23	11
2018	Legal services	45	33	6	13	3	0	0	77	16	59
2018	Administration and operations	41	41	7	6	4	0	0	82	10	380
2018	Human resources	69	19	7	5	0	0	0	88	5	72
2018	Financial management	42	28	8	20	2	0	0	70	22	50
2018	Information management	40	37	10	4	9	0	0	77	13	23
2018	Information technology	50	40	6	4	0	1	0	91	4	84
2018	Evaluation	74	18	8	0	0	0	0	92	0	12
2018	Data sciences	41	31	14	14	0	0	0	71	14	13
2018	Policy	57	21	8	13	0	0	0	79	13	44
2018	Project management	46	34	6	12	2	0	0	81	13	44
2018	Other services to the public	38	38	8	12	4	0	0	76	16	181
2018	None of the above	46	28	11	11	4	0	1	74	15	153
2017	Client contact centre	41	40	8	8	1	0	1	82	10	218
2017	Health care practitioners	35	42	8	12	3	0	0	77	16	164
2017	Communications or public affairs	39	40	6	7	5	2	0	82	12	63
2017	Access to information and privacy	68	23	9	0	0	0	0	91	0	30
2017	Security	0	62	0	9	29	0	0	62	38	10
2017	Legal services	52	17	11	11	9	0	0	69	20	45
2017	Administration and operations	42	35	10	8	5	1	0	77	13	485
2017	Human resources	65	30	2	3	0	0	0	95	3	91
2017	Financial management	50	30	5	11	5	0	0	79	16	63
2017	Information management	54	42	4	0	0	0	0	96	0	25
2017	Information technology	54	37	7	2	0	0	0	91	2	100
2017	Evaluation	56	28	8	7	0	0	0	84	7	14
2017	Data sciences	67	16	17	0	0	0	0	83	0	16
2017	Policy	58	28	6	7	1	0	0	86	9	67
2017	Project management	49	37	0	12	0	2	0	88	12	39
2017	Other services to the public	36	34	9	9	12	0	0	70	21	220
2017	None of the above	38	37	10	9	4	1	0	76	14	229
2014	Client contact centre	36	42	9	10	3	0	0	78	13	213
2014	Health care practitioners	35	38	8	14	3	0	1	74	18	116
2014	Communications or public affairs	32	62	2	3	2	0	0	94	5	62
2014	Access to information and privacy	73	11	16	0	0	0	0	84	0	35
2014	Security	0	45	33	15	7	0	0	45	22	13
2014	Legal services	52	37	1	6	3	0	0	89	10	53
2014	Administration and operations	36	37	9	10	7	0	0	74	17	393
2014	Human resources	57	22	4	15	1	1	0	80	16	94
2014	Financial management	39	44	8	4	4	0	0	83	8	72
2014	Procurement	40	24	36	0	0	0	0	64	0	10
2014	Information management	46	45	2	0	4	3	0	93	5	34
2014	Information technology	49	34	6	8	2	1	0	83	11	122
2014	Internal audit	57	43	0	0	0	0	0	100	0	11
2014	Evaluation	68	32	0	0	0	0	0	100	0	13
2014	Other services to the public	42	33	9	11	6	0	0	75	16	169
2014	None of the above	30	40	11	17	2	0	0	70	19	197

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	30	12	3	2	3	1	81	6	246
2020	Health care practitioners	49	36	8	2	0	3	1	89	3	254
2020	Communications or public affairs	53	33	8	3	4	0	0	86	6	74
2020	Access to information and privacy	80	11	3	0	3	3	0	93	4	29
2020	Security	77	7	16	0	0	0	0	84	0	13
2020	Legal services	53	35	7	2	2	2	0	90	4	59
2020	Administration and operations	48	33	10	5	2	2	0	83	7	601
2020	Human resources	59	32	6	2	1	1	0	92	3	103
2020	Financial management	32	40	12	6	7	1	1	75	13	83
2020	Procurement	28	49	23	0	0	0	0	77	0	10
2020	Information management	40	36	5	6	9	3	0	78	16	34
2020	Information technology	61	31	3	2	1	2	0	93	3	105
2020	Internal audit	67	21	6	6	0	0	0	87	6	15
2020	Evaluation	78	22	0	0	0	0	0	100	0	16
2020	Data sciences	62	28	5	0	4	0	0	90	4	21
2020	Policy	59	30	5	3	0	3	0	92	3	63
2020	Project management	58	37	4	0	2	0	0	95	2	58
2020	Other services to the public	51	34	9	4	1	1	0	86	5	289
2020	None of the above	47	34	10	3	2	3	0	84	6	231
2019	Client contact centre	43	44	5	4	2	2	0	88	6	250
2019	Health care practitioners	42	39	13	2	4	0	0	81	6	200
2019	Communications or public affairs	42	43	8	3	1	3	0	88	4	63
2019	Access to information and privacy	70	24	3	0	0	3	0	97	0	29
2019	Security	51	29	0	10	0	10	0	89	11	10
2019	Legal services	39	43	6	6	6	0	0	82	12	51
2019	Administration and operations	40	39	10	6	4	1	0	80	10	506
2019	Human resources	56	33	5	4	2	0	0	89	6	114
2019	Financial management	40	38	12	7	1	1	0	79	8	78
2019	Procurement	39	53	0	0	8	0	0	92	8	11
2019	Information management	42	36	13	6	3	0	0	78	9	34
2019	Information technology	50	42	4	2	2	1	0	92	4	105
2019	Internal audit	81	19	0	0	0	0	0	100	0	10
2019	Evaluation	41	51	7	0	0	0	0	93	0	11
2019	Data sciences	76	19	0	0	5	0	0	95	5	16
2019	Policy	39	45	10	5	2	0	0	83	7	60
2019	Project management	48	38	12	1	0	0	0	86	1	65
2019	Other services to the public	46	29	14	8	3	1	0	75	11	220
2019	None of the above	36	36	13	9	5	1	0	73	14	243
2018	Client contact centre	30	43	11	9	6	1	0	74	14	147
2018	Health care practitioners	24	46	18	4	8	0	0	70	12	141
2018	Communications or public affairs	35	21	27	12	2	2	0	57	15	42
2018	Access to information and privacy	39	36	15	0	5	5	0	79	5	26
2018	Security	43	35	8	15	0	0	0	77	15	11
2018	Legal services	42	31	13	8	5	0	0	74	13	59
2018	Administration and operations	36	38	14	6	4	2	0	76	10	380
2018	Human resources	54	32	10	1	0	3	0	88	2	71
2018	Financial management	30	40	18	8	4	0	0	70	12	50
2018	Information management	36	32	23	0	9	0	0	68	9	23
2018	Information technology	43	41	8	6	0	2	0	86	6	84
2018	Evaluation	60	40	0	0	0	0	0	100	0	12
2018	Data sciences	34	25	7	27	7	0	0	59	34	13
2018	Policy	39	50	6	2	2	0	0	89	5	44
2018	Project management	37	36	14	5	9	0	0	73	13	44
2018	Other services to the public	34	40	16	6	3	2	0	75	9	182
2018	None of the above	36	36	13	6	4	3	2	76	11	153

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	21	8	3	5	6	2	83	9	248
2020	Health care practitioners	47	27	10	2	2	8	4	84	5	257
2020	Communications or public affairs	61	15	7	0	5	9	3	86	6	75
2020	Access to information and privacy	55	24	10	3	0	3	3	85	4	29
2020	Security	84	7	8	0	0	0	0	92	0	13
2020	Legal services	51	26	7	2	5	7	3	85	7	60
2020	Administration and operations	56	21	9	4	2	5	2	84	7	601
2020	Human resources	72	15	5	4	2	1	1	89	5	105
2020	Financial management	49	22	16	1	3	4	5	78	5	84
2020	Procurement	77	15	8	0	0	0	0	92	0	10
2020	Information management	42	30	9	0	3	0	15	85	4	34
2020	Information technology	63	18	11	1	2	5	1	85	3	105
2020	Internal audit	67	20	0	6	0	7	0	93	7	15
2020	Evaluation	66	22	6	0	0	0	6	94	0	16
2020	Data sciences	61	25	9	0	4	0	0	87	4	21
2020	Policy	60	24	8	0	2	5	2	90	2	63
2020	Project management	60	23	3	5	2	3	3	90	7	61
2020	Other services to the public	57	19	8	2	2	8	3	86	5	293
2020	None of the above	57	19	8	3	1	9	4	86	4	233

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	25	15	3	4	1	7	76	7	246
2020	Health care practitioners	51	26	9	3	2	3	6	85	5	256
2020	Communications or public affairs	65	22	2	1	6	1	1	90	7	76
2020	Access to information and privacy	55	27	11	4	3	0	0	82	7	29
2020	Security	62	30	7	0	0	0	0	93	0	13
2020	Legal services	39	26	18	3	2	2	11	74	5	60
2020	Administration and operations	51	23	16	2	2	2	4	78	4	602
2020	Human resources	62	19	15	4	0	0	1	81	4	105
2020	Financial management	47	28	11	2	5	0	7	81	7	84
2020	Procurement	17	15	52	8	0	0	8	35	8	10
2020	Information management	47	23	15	3	9	0	3	72	13	34
2020	Information technology	70	16	8	1	4	0	1	86	5	104
2020	Internal audit	60	21	6	13	0	0	0	81	13	15
2020	Evaluation	77	6	0	6	0	6	6	94	6	16
2020	Data sciences	61	25	14	0	0	0	0	86	0	21
2020	Policy	64	22	9	2	2	2	0	87	3	63
2020	Project management	68	24	5	3	0	0	0	92	3	60
2020	Other services to the public	55	19	11	4	4	3	5	80	8	294
2020	None of the above	52	24	10	4	3	4	3	82	8	233
2019	Client contact centre	46	26	13	3	5	1	6	78	9	250
2019	Health care practitioners	43	33	16	1	3	1	3	79	4	200
2019	Communications or public affairs	56	24	10	0	3	0	7	86	3	63
2019	Access to information and privacy	65	28	0	4	4	0	0	93	7	30
2019	Security	49	22	20	10	0	0	0	71	10	10
2019	Legal services	41	16	20	6	2	0	14	67	9	50
2019	Administration and operations	47	21	18	7	4	1	3	71	11	505
2019	Human resources	59	21	14	2	2	1	2	83	3	115
2019	Financial management	46	24	17	9	4	0	1	70	13	77
2019	Procurement	49	43	0	0	8	0	0	92	8	11
2019	Information management	39	11	27	3	9	0	11	57	13	34
2019	Information technology	56	30	11	1	1	0	1	87	2	105
2019	Evaluation	70	0	7	23	0	0	0	70	23	11
2019	Data sciences	65	15	5	0	0	14	0	94	0	16
2019	Policy	58	26	13	3	0	0	0	84	3	59
2019	Project management	54	31	7	6	1	0	0	85	7	65
2019	Other services to the public	51	24	11	7	3	0	4	79	10	222
2019	None of the above	47	21	16	4	5	2	4	72	10	244

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	28	11	7	3	0	1	80	10	246
2020	Health care practitioners	50	29	9	5	2	3	2	83	7	257
2020	Communications or public affairs	49	33	4	6	7	0	0	83	14	76
2020	Access to information and privacy	58	18	14	10	0	0	0	76	10	29
2020	Security	59	30	10	0	0	0	0	90	0	13
2020	Legal services	57	23	10	7	2	2	0	82	8	60
2020	Administration and operations	52	26	10	8	3	1	0	79	11	602
2020	Human resources	59	26	5	6	4	0	0	85	10	105
2020	Financial management	50	28	10	4	7	0	0	79	11	84
2020	Procurement	36	49	0	8	8	0	0	85	15	10
2020	Information management	46	24	12	12	6	0	0	70	18	34
2020	Information technology	53	30	10	2	5	0	0	83	7	104
2020	Internal audit	67	21	0	13	0	0	0	87	13	15
2020	Evaluation	60	17	11	0	0	6	6	88	0	16
2020	Data sciences	55	30	3	8	4	0	0	85	13	21
2020	Policy	56	31	8	3	1	0	0	88	5	64
2020	Project management	54	25	10	7	3	2	0	80	10	61
2020	Other services to the public	49	29	7	8	4	2	2	81	12	293
2020	None of the above	47	27	13	6	5	1	0	75	12	233
2019	Client contact centre	44	35	11	4	5	1	0	80	9	250
2019	Health care practitioners	37	37	11	9	6	1	0	74	15	199
2019	Communications or public affairs	34	29	9	12	9	4	3	68	23	63
2019	Access to information and privacy	55	34	4	7	0	0	0	89	7	29
2019	Security	29	61	0	10	0	0	0	90	10	10
2019	Legal services	43	24	16	12	6	0	0	66	18	51
2019	Administration and operations	40	28	14	9	8	0	1	69	17	504
2019	Human resources	43	35	11	5	5	0	0	78	11	115
2019	Financial management	43	22	14	13	7	0	0	65	20	78
2019	Procurement	40	17	35	0	8	0	0	57	8	11
2019	Information management	38	40	14	3	6	0	0	78	8	34
2019	Information technology	44	32	12	8	3	0	0	77	11	105
2019	Internal audit	55	35	0	0	10	0	0	90	10	11
2019	Evaluation	40	22	7	23	0	9	0	67	25	11
2019	Data sciences	41	41	19	0	0	0	0	81	0	16
2019	Policy	52	26	8	5	6	2	2	80	12	60
2019	Project management	36	37	13	9	5	0	0	73	14	65
2019	Other services to the public	44	26	9	10	9	0	1	71	20	222
2019	None of the above	40	28	12	9	8	1	1	70	17	242
2018	Client contact centre	33	32	13	14	8	1	0	65	22	148
2018	Health care practitioners	33	36	9	11	11	0	1	69	22	143
2018	Communications or public affairs	30	35	7	12	12	4	0	68	25	42
2018	Access to information and privacy	49	21	20	3	7	0	0	70	10	26
2018	Security	26	51	0	15	8	0	0	77	23	11
2018	Legal services	38	39	11	8	3	0	0	77	11	59
2018	Administration and operations	33	32	17	8	10	0	1	66	18	374
2018	Human resources	42	33	14	6	5	0	0	75	11	72
2018	Financial management	43	22	12	13	10	0	0	64	24	50
2018	Information management	29	32	14	11	8	0	5	65	20	22
2018	Information technology	37	41	11	8	0	1	2	80	9	83
2018	Evaluation	32	50	8	10	0	0	0	82	10	12
2018	Data sciences	12	28	18	34	7	0	0	41	41	13
2018	Policy	33	46	9	5	7	0	0	79	12	43
2018	Project management	33	33	16	9	6	2	0	67	16	43
2018	Other services to the public	33	28	13	14	11	0	1	62	26	181
2018	None of the above	35	28	14	14	6	1	1	66	20	153
2017	Client contact centre	40	31	14	10	5	1	0	71	15	219
2017	Health care practitioners	33	41	9	9	9	0	0	74	17	164
2017	Communications or public affairs	59	27	3	9	3	0	0	86	11	63
2017	Access to information and privacy	71	26	3	0	0	0	0	97	0	30
2017	Security	46	9	0	34	10	0	0	55	45	10
2017	Legal services	35	35	9	15	6	0	0	70	22	45
2017	Administration and operations	36	32	14	9	9	0	0	68	18	486
2017	Human resources	37	41	11	5	4	1	0	79	10	90
2017	Financial management	47	26	11	9	7	0	0	73	16	63
2017	Information management	54	33	3	3	0	0	6	93	4	25
2017	Information technology	40	41	12	6	1	0	0	81	7	100
2017	Evaluation	29	34	21	0	8	7	0	68	9	14
2017	Data sciences	40	23	16	21	0	0	0	62	21	16
2017	Policy	50	27	9	6	7	0	0	78	13	67
2017	Project management	36	35	10	7	12	0	0	70	20	39
2017	Other services to the public	31	29	13	14	13	0	0	60	28	221
2017	None of the above	29	37	12	10	10	1	1	67	20	232
2014	Client contact centre	41	34	10	9	6	0	0	75	15	213
2014	Health care practitioners	43	23	12	12	6	3	0	68	19	116
2014	Communications or public affairs	66	18	5	8	3	0	0	84	11	62
2014	Access to information and privacy	65	11	3	4	0	16	0	92	5	35
2014	Security	22	52	0	0	26	0	0	74	26	13
2014	Legal services	39	36	6	10	5	1	2	78	15	53
2014	Administration and operations	41	34	12	7	6	0	0	75	13	393
2014	Human resources	42	28	8	5	18	0	0	69	23	95
2014	Financial management	37	33	6	11	10	2	0	72	22	72
2014	Procurement	64	24	0	12	0	0	0	88	12	10
2014	Information management	35	38	10	14	3	0	0	73	17	34
2014	Information technology	41	37	14	4	4	0	0	78	8	122
2014	Internal audit	45	36	0	0	19	0	0	81	19	11
2014	Evaluation	63	22	7	7	0	0	0	85	7	13
2014	Other services to the public	32	34	12	8	10	1	4	68	19	169
2014	None of the above	35	34	13	9	9	1	0	70	18	197

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	29	10	6	4	1	1	80	10	248
2020	Health care practitioners	52	25	11	4	3	3	1	81	7	255
2020	Communications or public affairs	65	22	5	1	4	1	1	89	5	75
2020	Access to information and privacy	73	7	17	0	3	0	0	79	3	29
2020	Security	59	33	7	0	0	0	0	93	0	13
2020	Legal services	53	24	10	5	2	3	3	83	7	60
2020	Administration and operations	56	22	11	3	4	3	1	81	8	602
2020	Human resources	69	17	6	6	2	1	1	87	7	105
2020	Financial management	52	16	12	9	7	0	4	70	17	83
2020	Information management	58	15	12	6	9	0	0	73	15	34
2020	Information technology	65	20	6	1	5	2	2	88	6	104
2020	Internal audit	80	7	6	6	0	0	0	87	6	15
2020	Evaluation	60	17	0	0	0	11	11	100	0	16
2020	Data sciences	63	22	7	4	4	0	0	84	9	21
2020	Policy	67	19	8	2	3	2	0	87	5	63
2020	Project management	58	22	8	7	3	2	0	82	10	61
2020	Other services to the public	56	21	10	5	4	2	2	80	10	295
2020	None of the above	57	18	11	6	3	3	2	79	9	232

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	27	12	3	2	0	1	83	6	246
2020	Health care practitioners	55	29	7	6	1	1	1	85	8	257
2020	Communications or public affairs	67	18	2	3	8	1	0	86	11	76
2020	Access to information and privacy	69	14	7	7	3	0	0	83	10	29
2020	Security	59	26	7	7	0	0	0	85	7	13
2020	Legal services	53	28	8	7	2	2	2	83	9	60
2020	Administration and operations	55	27	8	6	4	0	1	83	9	603
2020	Human resources	66	24	3	6	2	0	0	89	8	105
2020	Financial management	52	26	5	9	7	0	1	79	16	84
2020	Procurement	70	15	0	0	15	0	0	85	15	10
2020	Information management	49	27	6	13	3	3	0	78	16	34
2020	Information technology	60	27	6	2	4	2	0	88	6	104
2020	Internal audit	74	26	0	0	0	0	0	100	0	15
2020	Evaluation	61	39	0	0	0	0	0	100	0	16
2020	Data sciences	64	21	3	0	13	0	0	85	13	21
2020	Policy	55	34	8	3	0	0	0	89	3	64
2020	Project management	62	19	7	10	2	2	0	81	12	61
2020	Other services to the public	54	27	8	5	5	2	1	82	10	295
2020	None of the above	51	27	9	6	4	2	1	80	11	233
2019	Client contact centre	52	29	7	5	6	1	0	82	11	246
2019	Health care practitioners	46	31	11	8	3	0	1	77	12	199
2019	Communications or public affairs	47	35	6	4	4	0	3	85	9	63
2019	Access to information and privacy	65	20	3	8	4	0	0	85	11	30
2019	Security	29	51	10	0	10	0	0	80	10	10
2019	Legal services	45	22	14	12	8	0	0	66	20	51
2019	Administration and operations	44	26	11	10	6	1	1	72	17	500
2019	Human resources	55	30	7	5	4	0	0	85	8	113
2019	Financial management	43	27	7	16	7	0	0	70	23	78
2019	Procurement	49	27	0	8	17	0	0	75	25	11
2019	Information management	52	17	15	8	6	3	0	71	14	34
2019	Information technology	49	32	11	7	2	0	0	81	8	104
2019	Internal audit	81	19	0	0	0	0	0	100	0	10
2019	Evaluation	40	23	7	23	7	0	0	63	30	11
2019	Data sciences	70	25	0	0	0	0	5	100	0	16
2019	Policy	49	29	6	9	6	0	0	78	16	60
2019	Project management	35	31	15	14	6	0	0	65	19	65
2019	Other services to the public	46	30	11	9	3	0	0	77	13	219
2019	None of the above	43	28	11	11	6	0	1	71	18	243
2018	Client contact centre	38	25	11	15	9	1	0	64	25	147
2018	Health care practitioners	43	31	12	5	10	0	0	73	15	143
2018	Communications or public affairs	39	31	10	15	5	0	0	71	19	41
2018	Access to information and privacy	46	34	8	7	5	0	0	80	12	26
2018	Security	52	26	15	8	0	0	0	77	8	11
2018	Legal services	53	28	3	11	5	0	0	80	16	59
2018	Administration and operations	39	31	12	9	9	0	0	70	18	374
2018	Human resources	44	29	11	11	6	0	0	73	16	72
2018	Financial management	44	26	10	12	8	0	0	71	19	50
2018	Information management	35	24	10	16	16	0	0	59	31	21
2018	Information technology	46	37	8	4	1	1	2	86	5	82
2018	Evaluation	48	44	8	0	0	0	0	92	0	12
2018	Data sciences	19	38	29	7	7	0	0	57	14	13
2018	Policy	37	45	1	7	8	2	0	83	15	42
2018	Project management	31	29	14	21	4	0	0	60	26	42
2018	Other services to the public	38	27	16	10	7	1	1	66	18	181
2018	None of the above	39	26	15	13	6	1	0	66	19	151
2017	Client contact centre	43	31	11	11	4	0	0	74	15	219
2017	Health care practitioners	39	35	11	7	7	0	1	75	14	165
2017	Communications or public affairs	58	24	10	4	3	0	0	83	7	63
2017	Access to information and privacy	77	19	3	0	0	0	0	97	0	30
2017	Security	55	9	16	9	10	0	0	65	20	10
2017	Legal services	38	34	4	11	11	2	0	73	23	44
2017	Administration and operations	39	32	9	11	8	1	0	72	19	486
2017	Human resources	43	39	5	9	1	1	2	84	10	90
2017	Financial management	48	35	3	8	6	0	0	83	14	63
2017	Information management	69	27	0	3	0	0	0	97	3	25
2017	Information technology	48	35	10	6	1	0	0	83	7	100
2017	Evaluation	43	20	15	7	8	7	0	67	17	14
2017	Data sciences	45	27	12	16	0	0	0	72	16	16
2017	Policy	55	29	4	7	3	1	0	85	11	67
2017	Project management	46	25	15	7	7	0	0	71	14	39
2017	Other services to the public	36	26	12	14	12	0	0	62	26	220
2017	None of the above	34	36	11	9	10	0	1	70	19	230
2014	Client contact centre	43	32	10	11	5	0	0	75	15	213
2014	Health care practitioners	46	21	12	12	9	0	0	67	20	116
2014	Communications or public affairs	58	29	4	8	1	0	0	87	9	62
2014	Access to information and privacy	82	13	4	1	0	0	0	94	1	35
2014	Security	22	44	10	16	9	0	0	66	24	13
2014	Legal services	43	31	6	13	3	3	0	77	17	53
2014	Administration and operations	45	30	10	7	7	0	0	76	14	393
2014	Human resources	49	18	9	8	15	1	0	67	24	95
2014	Financial management	39	26	17	7	11	0	0	65	18	72
2014	Procurement	50	38	12	0	0	0	0	88	0	10
2014	Information management	55	24	17	2	3	0	0	79	4	34
2014	Information technology	44	33	9	10	4	0	0	77	14	122
2014	Internal audit	47	35	0	19	0	0	0	81	19	11
2014	Evaluation	47	38	7	0	0	7	0	92	0	13
2014	Other services to the public	40	24	10	13	9	0	3	66	24	169
2014	None of the above	38	32	11	9	9	0	0	71	19	197

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	43	57	248
2020	Health care practitioners	52	48	257
2020	Communications or public affairs	31	69	76
2020	Access to information and privacy	65	35	29
2020	Security	22	78	13
2020	Legal services	33	67	60
2020	Administration and operations	41	59	601
2020	Human resources	51	49	105
2020	Financial management	41	59	84
2020	Procurement	64	36	10
2020	Information management	34	66	34
2020	Information technology	33	67	105
2020	Internal audit	40	60	15
2020	Evaluation	28	72	16
2020	Data sciences	42	58	21
2020	Policy	41	59	64
2020	Project management	54	46	61
2020	Other services to the public	37	63	293
2020	None of the above	41	59	233

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	17	10	5	3	7	12	78	10	247
2020	Health care practitioners	53	15	7	2	2	6	15	86	5	257
2020	Communications or public affairs	61	11	10	1	1	2	13	85	3	76
2020	Access to information and privacy	80	4	3	0	3	0	10	92	4	29
2020	Security	78	15	0	0	0	0	7	100	0	13
2020	Legal services	55	18	8	0	0	6	13	90	0	60
2020	Administration and operations	57	15	8	3	2	4	12	85	5	603
2020	Human resources	76	9	2	2	0	3	8	96	2	104
2020	Financial management	61	9	12	0	0	8	9	86	0	84
2020	Procurement	68	8	8	0	0	0	17	91	0	10
2020	Information management	39	12	11	0	6	10	21	74	9	34
2020	Information technology	73	11	8	0	0	4	4	92	0	105
2020	Internal audit	80	13	0	0	0	0	6	100	0	15
2020	Evaluation	57	0	6	0	0	5	32	91	0	16
2020	Data sciences	68	11	9	0	0	4	8	90	0	21
2020	Policy	61	11	8	3	0	6	11	87	4	64
2020	Project management	67	15	5	3	2	3	5	89	5	61
2020	Other services to the public	57	11	9	3	3	5	12	82	7	293
2020	None of the above	57	16	9	2	1	4	10	85	4	233

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	24	10	6	2	0	0	82	8	248
2020	Health care practitioners	61	24	7	5	4	0	0	85	8	256
2020	Communications or public affairs	65	18	4	8	5	0	0	83	13	75
2020	Access to information and privacy	83	11	0	0	7	0	0	93	7	29
2020	Security	74	19	7	0	0	0	0	93	0	13
2020	Legal services	69	20	7	5	0	0	0	88	5	60
2020	Administration and operations	65	20	8	5	2	0	0	85	7	601
2020	Human resources	74	12	3	6	4	0	0	87	10	105
2020	Financial management	63	22	6	6	5	0	0	84	10	84
2020	Procurement	70	8	23	0	0	0	0	77	0	10
2020	Information management	67	6	14	6	6	0	0	73	12	34
2020	Information technology	71	22	2	4	1	0	0	93	5	105
2020	Internal audit	74	26	0	0	0	0	0	100	0	15
2020	Evaluation	72	28	0	0	0	0	0	100	0	16
2020	Data sciences	72	13	7	4	4	0	0	85	8	21
2020	Policy	62	28	3	3	2	0	2	92	5	63
2020	Project management	67	23	5	2	3	0	0	90	5	60
2020	Other services to the public	61	23	7	4	4	1	0	84	9	294
2020	None of the above	57	27	8	5	3	0	0	85	7	232
2019	Client contact centre	57	25	8	6	4	0	0	82	10	249
2019	Health care practitioners	53	31	8	2	5	1	0	85	7	199
2019	Communications or public affairs	47	36	3	9	4	0	2	84	13	63
2019	Access to information and privacy	66	21	2	7	4	0	0	88	10	30
2019	Legal services	50	26	8	12	4	0	0	76	16	50
2019	Administration and operations	52	26	10	6	5	0	0	78	12	506
2019	Human resources	64	21	8	6	2	0	0	84	8	115
2019	Financial management	49	35	5	5	6	0	0	84	11	78
2019	Procurement	53	30	0	9	8	0	0	83	17	12
2019	Information management	61	26	0	6	8	0	0	86	14	34
2019	Information technology	58	30	7	4	2	0	0	88	5	105
2019	Internal audit	73	27	0	0	0	0	0	100	0	11
2019	Evaluation	50	20	0	23	7	0	0	70	30	11
2019	Data sciences	100	0	0	0	0	0	0	100	0	16
2019	Policy	50	33	5	8	5	0	0	82	13	59
2019	Project management	44	30	7	17	0	0	2	76	17	64
2019	Other services to the public	55	21	9	9	6	0	0	76	15	221
2019	None of the above	51	24	8	9	7	0	0	76	16	244
2018	Client contact centre	41	26	12	12	9	0	0	67	21	148
2018	Health care practitioners	43	27	12	6	12	0	0	70	18	143
2018	Communications or public affairs	48	17	9	19	7	0	0	64	26	42
2018	Access to information and privacy	54	23	12	0	12	0	0	77	12	26
2018	Security	60	17	15	0	8	0	0	77	8	11
2018	Legal services	61	14	7	13	7	0	0	74	19	59
2018	Administration and operations	43	30	11	9	7	0	0	73	16	373
2018	Human resources	50	20	14	13	4	0	0	69	17	72
2018	Financial management	46	25	15	6	8	0	0	71	14	50
2018	Information management	47	25	18	5	4	0	0	73	10	22
2018	Information technology	50	32	11	4	4	1	0	82	7	84
2018	Evaluation	32	50	10	8	0	0	0	82	8	12
2018	Data sciences	12	36	26	26	0	0	0	48	26	13
2018	Policy	47	30	8	10	5	0	0	77	15	43
2018	Project management	45	28	9	12	6	0	0	73	18	43
2018	Other services to the public	46	21	13	9	10	1	1	68	19	181
2018	None of the above	47	23	9	15	4	0	1	71	20	153
2017	Client contact centre	47	28	11	9	4	0	0	75	13	217
2017	Health care practitioners	45	24	10	10	10	1	0	70	20	165
2017	Communications or public affairs	74	16	3	3	4	0	0	90	7	63
2017	Access to information and privacy	87	13	0	0	0	0	0	100	0	30
2017	Security	55	0	16	9	20	0	0	55	29	10
2017	Legal services	57	18	9	9	9	0	0	74	17	45
2017	Administration and operations	49	26	9	8	7	0	0	76	15	483
2017	Human resources	58	25	7	9	0	1	0	84	9	91
2017	Financial management	58	24	5	6	7	0	0	82	13	61
2017	Information management	80	17	3	0	0	0	0	97	0	25
2017	Information technology	64	19	9	7	1	0	0	83	8	100
2017	Evaluation	64	13	14	8	0	0	0	78	8	14
2017	Data sciences	45	33	11	11	0	0	0	78	11	16
2017	Policy	54	28	7	8	3	0	0	82	10	67
2017	Project management	48	32	7	5	7	0	0	81	12	39
2017	Other services to the public	44	25	7	10	13	0	0	69	24	219
2017	None of the above	43	29	13	8	7	0	1	72	15	231
2014	Client contact centre	53	25	9	7	7	0	0	78	14	213
2014	Health care practitioners	52	18	12	11	7	0	0	70	18	116
2014	Communications or public affairs	67	17	7	4	5	0	0	84	9	62
2014	Access to information and privacy	87	10	3	0	0	0	0	97	0	35
2014	Security	22	36	16	7	18	0	0	58	26	13
2014	Legal services	49	30	9	3	8	1	0	80	11	53
2014	Administration and operations	57	25	8	6	5	1	0	82	11	391
2014	Human resources	56	16	6	6	15	0	0	72	22	95
2014	Financial management	60	16	6	7	10	0	0	77	17	72
2014	Procurement	52	24	0	24	0	0	0	76	24	10
2014	Information management	55	8	31	2	4	0	0	63	6	34
2014	Information technology	56	23	10	7	4	0	0	79	11	122
2014	Internal audit	64	17	0	0	19	0	0	81	19	11
2014	Evaluation	63	15	15	7	0	0	0	78	7	13
2014	Other services to the public	42	25	10	11	8	1	3	69	20	169
2014	None of the above	49	26	9	5	11	0	0	75	15	196

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	28	11	3	4	9	1	79	8	248
2020	Health care practitioners	50	24	9	3	2	12	0	84	6	255
2020	Communications or public affairs	55	30	6	2	5	1	0	86	8	76
2020	Access to information and privacy	52	34	3	0	3	7	0	93	4	29
2020	Security	30	55	7	8	0	0	0	84	8	13
2020	Legal services	55	20	7	10	0	8	0	82	11	60
2020	Administration and operations	47	26	11	5	2	9	1	80	7	601
2020	Human resources	45	31	11	6	3	4	0	78	10	105
2020	Financial management	42	32	7	4	8	7	0	79	13	84
2020	Procurement	55	23	15	8	0	0	0	77	8	10
2020	Information management	40	32	9	6	6	6	0	77	13	33
2020	Information technology	43	31	14	1	3	8	0	80	4	105
2020	Internal audit	47	46	7	0	0	0	0	93	0	15
2020	Evaluation	49	28	6	6	0	11	0	87	7	16
2020	Data sciences	54	15	4	8	0	19	0	85	10	21
2020	Policy	41	26	14	11	2	6	0	72	13	64
2020	Project management	44	28	8	8	7	5	0	76	15	61
2020	Other services to the public	49	24	12	5	1	9	0	81	7	295
2020	None of the above	48	26	9	7	3	7	0	79	10	231
2019	Client contact centre	41	26	17	7	3	7	0	72	10	248
2019	Health care practitioners	37	30	17	7	5	5	0	70	12	199
2019	Communications or public affairs	43	27	12	11	3	4	0	73	15	63
2019	Access to information and privacy	66	10	17	7	0	0	0	77	7	30
2019	Security	29	51	20	0	0	0	0	80	0	10
2019	Legal services	48	24	8	12	6	2	0	74	18	51
2019	Administration and operations	32	35	15	7	4	5	0	71	12	503
2019	Human resources	27	30	12	14	8	7	1	63	25	115
2019	Financial management	29	41	15	10	3	1	0	71	14	78
2019	Procurement	8	59	17	17	0	0	0	67	17	12
2019	Information management	43	27	8	6	8	8	0	77	15	34
2019	Information technology	30	36	16	7	3	8	0	72	10	105
2019	Internal audit	33	67	0	0	0	0	0	100	0	10
2019	Evaluation	23	32	7	23	9	7	0	59	34	11
2019	Data sciences	60	34	0	5	0	0	0	95	5	16
2019	Policy	27	43	17	11	2	0	0	70	13	60
2019	Project management	31	43	15	7	1	3	0	76	9	65
2019	Other services to the public	31	28	20	8	5	7	0	64	14	219
2019	None of the above	31	29	16	9	7	7	1	65	18	243
2018	Client contact centre	28	27	23	9	5	7	0	60	15	148
2018	Health care practitioners	23	32	15	10	10	10	0	61	23	142
2018	Communications or public affairs	22	31	24	17	0	6	0	56	18	42
2018	Access to information and privacy	49	31	15	0	0	5	0	84	0	26
2018	Security	34	40	25	0	0	0	0	75	0	11
2018	Legal services	45	22	10	10	6	7	0	72	17	59
2018	Administration and operations	28	33	16	9	6	8	0	67	16	380
2018	Human resources	23	28	11	20	16	1	0	52	37	72
2018	Financial management	24	22	21	16	7	9	0	51	26	50
2018	Information management	32	36	23	0	4	5	0	71	4	23
2018	Information technology	34	33	18	5	4	7	0	72	9	84
2018	Evaluation	8	60	0	24	8	0	0	68	32	12
2018	Data sciences	8	32	35	0	16	8	0	44	18	12
2018	Policy	25	28	21	5	15	7	0	57	21	44
2018	Project management	19	44	11	21	2	5	0	65	24	44
2018	Other services to the public	27	26	22	13	6	6	0	57	20	181
2018	None of the above	25	30	20	10	5	9	0	61	17	153
2017	Client contact centre	31	32	16	7	6	6	0	68	14	219
2017	Health care practitioners	27	33	16	7	5	12	0	68	14	165
2017	Communications or public affairs	34	34	21	4	3	4	0	70	8	63
2017	Access to information and privacy	62	23	9	0	3	3	0	87	3	30
2017	Security	28	53	0	9	10	0	0	80	20	10
2017	Legal services	42	36	8	4	4	4	0	82	9	45
2017	Administration and operations	28	34	15	9	6	8	1	68	16	484
2017	Human resources	23	37	14	15	9	1	0	61	25	90
2017	Financial management	29	25	17	13	5	10	0	60	20	63
2017	Information management	59	31	3	0	3	3	0	93	4	25
2017	Information technology	34	31	20	7	2	7	0	69	10	100
2017	Evaluation	44	27	14	7	8	0	0	71	15	14
2017	Data sciences	17	49	5	0	12	17	0	79	14	16
2017	Policy	25	47	12	3	6	7	0	78	9	67
2017	Project management	33	27	12	14	5	8	0	66	21	39
2017	Other services to the public	26	25	16	10	7	14	1	60	20	221
2017	None of the above	24	28	18	11	10	8	1	57	23	232
2014	Client contact centre	22	28	21	13	6	9	0	55	21	213
2014	Health care practitioners	29	20	19	12	12	7	0	53	26	116
2014	Communications or public affairs	10	63	10	8	8	0	0	73	16	62
2014	Access to information and privacy	55	29	8	0	3	5	0	89	3	35
2014	Security	0	39	22	15	15	10	0	43	32	13
2014	Legal services	34	14	18	21	3	10	0	54	26	53
2014	Administration and operations	16	25	24	11	15	9	0	45	28	393
2014	Human resources	5	20	24	18	28	6	0	26	49	95
2014	Financial management	14	22	24	12	18	3	8	40	33	72
2014	Procurement	14	24	38	0	24	0	0	38	24	10
2014	Information management	25	28	18	16	4	9	0	58	21	34
2014	Information technology	18	30	20	11	8	13	0	56	21	122
2014	Internal audit	27	26	9	19	19	0	0	53	38	11
2014	Evaluation	17	31	31	22	0	0	0	47	22	13
2014	Other services to the public	18	17	26	14	14	11	0	39	31	169
2014	None of the above	14	22	18	16	19	11	1	40	40	197

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	32	10	9	6	3	0	74	15	246
2020	Health care practitioners	42	34	10	6	3	4	0	80	9	254
2020	Communications or public affairs	48	31	6	5	8	1	0	81	13	75
2020	Access to information and privacy	56	37	3	0	3	0	0	93	3	29
2020	Security	30	55	0	16	0	0	0	84	16	13
2020	Legal services	57	22	8	8	2	2	0	81	10	60
2020	Administration and operations	44	29	14	5	3	4	0	77	9	598
2020	Human resources	35	39	12	8	3	2	0	76	12	105
2020	Financial management	39	38	10	1	10	1	0	78	12	84
2020	Procurement	62	23	8	8	0	0	0	85	8	10
2020	Information management	36	35	9	6	9	6	0	75	16	34
2020	Information technology	39	33	13	7	5	2	0	74	12	104
2020	Internal audit	34	59	0	6	0	0	0	94	6	15
2020	Evaluation	43	51	0	0	6	0	0	94	6	16
2020	Data sciences	41	43	4	8	0	4	0	87	9	21
2020	Policy	39	34	14	11	2	0	0	73	13	64
2020	Project management	37	38	14	6	5	0	0	75	11	61
2020	Other services to the public	43	32	11	6	5	4	0	77	11	294
2020	None of the above	42	29	10	11	4	4	0	74	16	231
2019	Client contact centre	34	28	21	11	5	1	0	62	17	246
2019	Health care practitioners	30	30	17	13	9	1	0	60	22	198
2019	Communications or public affairs	41	30	15	7	4	3	0	73	12	63
2019	Access to information and privacy	63	18	10	7	3	0	0	81	9	30
2019	Security	29	32	20	20	0	0	0	61	20	10
2019	Legal services	47	26	12	10	6	0	0	73	16	51
2019	Administration and operations	31	33	16	11	6	2	0	65	18	504
2019	Human resources	22	34	18	13	9	3	1	58	23	115
2019	Financial management	28	38	17	11	5	1	0	67	16	78
2019	Procurement	18	57	15	0	9	0	0	76	9	12
2019	Information management	29	44	10	9	8	0	0	73	17	34
2019	Information technology	30	37	20	8	3	1	0	68	11	105
2019	Internal audit	50	43	8	0	0	0	0	92	0	11
2019	Evaluation	23	32	7	31	0	7	0	59	34	11
2019	Data sciences	56	29	10	0	5	0	0	85	5	16
2019	Policy	16	52	16	11	5	0	0	68	16	60
2019	Project management	17	54	16	8	3	1	0	73	11	65
2019	Other services to the public	30	24	19	17	9	2	0	55	26	220
2019	None of the above	31	28	14	14	8	4	0	62	23	243
2018	Client contact centre	18	30	20	16	12	4	0	50	29	147
2018	Health care practitioners	16	35	17	9	19	3	0	53	29	143
2018	Communications or public affairs	25	15	33	20	5	2	0	41	26	41
2018	Access to information and privacy	42	42	3	8	0	5	0	88	9	26
2018	Security	34	49	9	8	0	0	0	83	8	11
2018	Legal services	34	27	15	15	8	2	0	62	23	59
2018	Administration and operations	25	37	15	15	8	1	0	62	23	380
2018	Human resources	24	20	23	19	13	1	0	45	32	72
2018	Financial management	20	28	21	20	7	4	0	50	28	50
2018	Information management	24	44	19	0	13	0	0	68	13	23
2018	Information technology	25	35	22	13	2	2	0	62	16	82
2018	Evaluation	8	44	24	8	16	0	0	52	24	12
2018	Data sciences	8	24	13	30	24	0	0	32	55	12
2018	Policy	17	33	16	12	17	5	0	52	31	43
2018	Project management	21	34	15	21	6	2	0	57	28	44
2018	Other services to the public	20	28	15	22	11	3	0	49	35	181
2018	None of the above	23	28	21	17	7	3	0	53	25	153
2017	Client contact centre	21	33	21	12	12	1	0	54	25	217
2017	Health care practitioners	23	29	15	18	12	3	0	54	31	165
2017	Communications or public affairs	28	35	19	9	6	3	0	65	15	63
2017	Access to information and privacy	55	29	10	6	0	0	0	84	6	30
2017	Security	34	46	0	9	10	0	0	80	20	10
2017	Legal services	38	37	10	9	6	0	0	75	15	45
2017	Administration and operations	25	31	17	15	7	3	1	58	24	485
2017	Human resources	16	37	17	21	9	0	0	53	30	91
2017	Financial management	28	39	8	16	6	3	0	69	23	63
2017	Information management	59	27	10	3	0	0	0	86	3	25
2017	Information technology	28	36	22	9	4	1	0	65	13	100
2017	Evaluation	29	28	28	7	8	0	0	57	15	14
2017	Data sciences	23	49	5	0	17	5	0	76	18	16
2017	Policy	32	38	10	9	7	3	0	73	17	67
2017	Project management	27	34	15	12	7	5	0	64	21	39
2017	Other services to the public	18	25	19	22	12	3	1	46	35	221
2017	None of the above	19	31	15	18	13	3	1	52	32	231
2014	Client contact centre	14	25	20	22	15	4	0	41	38	213
2014	Health care practitioners	17	26	8	23	24	2	0	45	47	116
2014	Communications or public affairs	8	8	47	14	12	11	0	18	30	62
2014	Access to information and privacy	58	27	10	3	1	1	0	86	4	35
2014	Security	0	29	26	22	23	0	0	29	45	13
2014	Legal services	36	15	13	21	13	2	0	52	35	53
2014	Administration and operations	13	26	19	19	19	3	0	41	40	392
2014	Human resources	1	19	17	22	40	1	0	20	63	95
2014	Financial management	11	20	23	23	16	0	8	33	42	72
2014	Procurement	12	24	40	12	12	0	0	36	24	10
2014	Information management	17	31	21	21	8	2	0	49	29	34
2014	Information technology	16	35	19	16	13	2	0	52	29	122
2014	Internal audit	27	17	17	10	28	0	0	45	38	11
2014	Evaluation	8	54	9	15	15	0	0	62	29	13
2014	Other services to the public	12	15	22	22	26	4	0	28	49	169
2014	None of the above	10	16	16	23	25	6	3	29	53	197

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	30	18	10	6	3	0	65	17	246
2020	Health care practitioners	31	30	14	11	4	8	0	68	16	251
2020	Communications or public affairs	34	38	9	10	8	1	0	73	18	76
2020	Access to information and privacy	38	45	7	0	3	7	0	89	4	29
2020	Security	18	37	15	23	7	0	0	55	30	13
2020	Legal services	52	21	11	7	3	5	0	77	11	60
2020	Administration and operations	34	32	16	6	5	6	0	70	12	602
2020	Human resources	31	35	17	8	5	4	0	68	14	104
2020	Financial management	35	33	17	4	7	4	0	70	12	84
2020	Procurement	26	17	15	15	0	26	0	59	21	10
2020	Information management	27	29	13	14	9	9	0	61	25	34
2020	Information technology	27	40	15	12	4	3	0	68	17	105
2020	Internal audit	34	46	13	6	0	0	0	80	6	15
2020	Evaluation	32	39	12	0	6	11	0	80	7	16
2020	Data sciences	44	20	5	8	4	19	0	78	15	21
2020	Policy	28	35	20	13	0	3	1	66	13	64
2020	Project management	25	41	10	16	5	2	0	68	22	61
2020	Other services to the public	31	31	17	9	6	6	0	66	16	293
2020	None of the above	29	32	14	13	5	7	0	66	19	232
2019	Client contact centre	23	28	22	14	9	3	0	52	24	247
2019	Health care practitioners	18	27	19	20	14	2	0	46	34	198
2019	Communications or public affairs	27	27	24	9	4	10	0	59	14	63
2019	Access to information and privacy	53	10	14	13	3	7	0	68	17	30
2019	Security	10	39	32	20	0	0	0	49	20	10
2019	Legal services	37	29	16	12	6	0	0	66	18	50
2019	Administration and operations	18	35	18	16	7	5	0	56	25	504
2019	Human resources	21	28	21	14	10	5	1	52	26	115
2019	Financial management	21	38	25	9	5	1	0	60	14	78
2019	Procurement	18	39	24	9	9	0	0	58	18	12
2019	Information management	27	39	8	19	5	3	0	67	25	34
2019	Information technology	20	38	20	11	7	5	0	60	19	105
2019	Internal audit	33	20	30	17	0	0	0	53	17	10
2019	Evaluation	16	37	9	23	16	0	0	53	38	11
2019	Data sciences	41	38	5	10	5	0	0	79	15	16
2019	Policy	13	41	20	23	3	0	0	53	26	60
2019	Project management	9	39	19	26	6	1	0	48	32	64
2019	Other services to the public	20	26	18	23	10	2	0	47	34	219
2019	None of the above	23	21	20	20	11	4	1	46	33	242
2018	Client contact centre	11	27	21	17	19	4	0	40	38	148
2018	Health care practitioners	11	28	21	12	19	8	0	43	33	143
2018	Communications or public affairs	17	24	20	31	4	3	0	43	36	42
2018	Access to information and privacy	35	37	12	3	0	12	0	82	4	26
2018	Security	9	66	9	17	0	0	0	75	17	11
2018	Legal services	22	37	13	11	11	6	0	62	24	59
2018	Administration and operations	14	30	21	18	10	6	0	47	30	378
2018	Human resources	16	18	25	26	14	1	0	35	40	72
2018	Financial management	11	24	16	26	13	10	0	39	43	50
2018	Information management	15	28	14	26	13	4	0	44	41	23
2018	Information technology	18	33	14	14	9	10	1	57	27	84
2018	Evaluation	0	50	10	24	16	0	0	50	40	12
2018	Data sciences	8	8	13	47	24	0	0	16	71	12
2018	Policy	9	26	23	19	12	9	0	39	35	43
2018	Project management	14	19	27	28	9	5	0	34	38	44
2018	Other services to the public	12	24	18	26	16	4	0	38	43	181
2018	None of the above	17	21	20	25	11	6	0	41	38	153
2017	Client contact centre	15	27	25	16	14	3	1	43	32	218
2017	Health care practitioners	13	26	16	23	17	4	0	41	42	165
2017	Communications or public affairs	17	28	18	19	10	7	0	49	32	63
2017	Access to information and privacy	39	35	3	10	0	13	0	85	11	30
2017	Security	34	9	18	18	20	0	0	43	38	10
2017	Legal services	20	45	13	4	10	7	0	70	16	44
2017	Administration and operations	15	28	18	21	12	6	1	46	35	485
2017	Human resources	12	31	17	29	9	1	0	44	39	91
2017	Financial management	21	32	11	15	10	12	0	59	28	63
2017	Information management	37	20	20	14	0	9	0	63	15	25
2017	Information technology	19	34	24	18	2	4	0	55	21	100
2017	Evaluation	22	42	14	13	8	0	0	64	22	14
2017	Data sciences	11	49	5	5	17	12	0	68	26	16
2017	Policy	18	34	10	25	9	5	0	54	35	67
2017	Project management	22	22	24	17	12	3	0	45	30	39
2017	Other services to the public	13	16	20	24	17	8	1	32	46	219
2017	None of the above	12	24	21	19	16	8	1	40	38	232
2014	Client contact centre	10	21	21	28	16	3	0	33	46	213
2014	Health care practitioners	12	18	8	23	33	5	0	32	60	116
2014	Communications or public affairs	6	5	48	16	15	11	0	12	34	62
2014	Access to information and privacy	52	25	10	8	1	4	0	80	10	35
2014	Security	0	15	17	36	32	0	0	15	68	13
2014	Legal services	20	30	14	20	9	4	3	54	31	52
2014	Administration and operations	9	22	21	21	21	6	0	33	45	393
2014	Human resources	3	14	17	22	43	1	0	17	66	95
2014	Financial management	10	20	17	25	17	4	8	33	48	72
2014	Procurement	0	36	28	24	12	0	0	36	36	10
2014	Information management	19	26	23	18	10	4	0	47	30	34
2014	Information technology	15	27	21	19	13	6	0	44	34	122
2014	Internal audit	9	27	0	27	28	9	0	39	61	11
2014	Evaluation	8	17	38	29	7	0	0	25	37	13
2014	Other services to the public	6	14	23	22	30	3	0	21	54	169
2014	None of the above	8	11	12	27	34	8	0	21	66	196

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	34	17	10	5	1	0	67	15	248
2020	Health care practitioners	28	36	10	14	7	5	0	67	22	256
2020	Communications or public affairs	33	40	9	9	9	0	0	73	18	76
2020	Access to information and privacy	38	45	7	0	3	7	0	89	4	29
2020	Security	15	44	7	26	7	0	0	59	33	13
2020	Legal services	39	34	10	8	4	5	0	77	12	60
2020	Administration and operations	32	35	14	11	5	3	0	69	17	602
2020	Human resources	26	39	17	13	5	1	0	65	19	105
2020	Financial management	29	29	18	13	10	1	0	58	24	84
2020	Procurement	52	32	8	8	0	0	0	85	8	10
2020	Information management	26	33	11	15	12	3	0	61	27	34
2020	Information technology	27	39	13	15	5	1	0	67	20	105
2020	Internal audit	34	46	20	0	0	0	0	80	0	15
2020	Evaluation	32	40	11	11	0	6	0	76	12	16
2020	Data sciences	32	45	7	4	8	4	0	80	13	21
2020	Policy	19	44	19	14	3	2	0	64	17	64
2020	Project management	16	43	14	18	7	3	0	60	25	61
2020	Other services to the public	30	35	13	11	8	3	0	67	19	295
2020	None of the above	29	34	8	18	7	4	0	66	26	232
2019	Client contact centre	23	26	20	18	11	1	0	50	29	248
2019	Health care practitioners	20	28	16	19	17	1	0	48	36	199
2019	Communications or public affairs	22	38	13	15	10	1	0	61	25	63
2019	Access to information and privacy	46	27	17	4	6	0	0	73	9	30
2019	Security	20	20	51	10	0	0	0	39	10	10
2019	Legal services	31	39	12	12	6	0	0	70	18	51
2019	Administration and operations	16	35	15	21	11	2	0	52	32	503
2019	Human resources	12	37	19	21	9	2	1	50	31	115
2019	Financial management	15	36	18	19	11	1	0	52	30	77
2019	Procurement	8	44	24	17	8	0	0	52	24	12
2019	Information management	32	27	11	19	9	3	0	61	28	34
2019	Information technology	18	40	17	13	9	2	1	59	23	105
2019	Internal audit	33	9	19	39	0	0	0	42	39	10
2019	Evaluation	23	33	6	7	31	0	0	56	38	11
2019	Data sciences	12	49	20	14	5	0	0	60	20	16
2019	Policy	11	39	18	24	6	2	0	51	31	60
2019	Project management	10	31	19	25	13	1	0	42	39	65
2019	Other services to the public	18	28	17	20	15	1	0	47	36	219
2019	None of the above	20	23	17	23	13	4	0	45	38	243
2018	Client contact centre	13	23	17	23	20	3	0	38	45	147
2018	Health care practitioners	9	21	24	22	23	1	0	31	45	142
2018	Communications or public affairs	15	21	19	21	24	0	0	36	45	42
2018	Access to information and privacy	42	41	12	0	0	5	0	87	0	26
2018	Security	26	40	17	17	0	0	0	66	17	11
2018	Legal services	20	43	12	15	10	0	0	64	25	58
2018	Administration and operations	14	31	18	23	13	3	0	46	36	380
2018	Human resources	14	21	28	21	17	0	0	35	37	72
2018	Financial management	9	21	16	35	18	2	0	30	53	50
2018	Information management	19	35	19	10	13	4	0	56	24	23
2018	Information technology	19	32	17	18	9	5	0	54	29	84
2018	Evaluation	8	42	26	8	16	0	0	50	24	12
2018	Data sciences	0	16	24	29	30	0	0	16	59	12
2018	Policy	7	31	16	21	21	4	0	39	44	44
2018	Project management	7	30	20	28	16	0	0	37	43	44
2018	Other services to the public	11	21	15	26	23	4	0	34	51	180
2018	None of the above	15	17	22	30	12	3	0	33	44	152
2017	Client contact centre	20	29	18	20	11	1	0	50	32	218
2017	Health care practitioners	12	28	14	22	20	4	0	41	44	165
2017	Communications or public affairs	19	33	19	12	15	3	0	53	28	63
2017	Access to information and privacy	39	45	6	3	3	3	0	87	7	30
2017	Security	28	34	9	0	29	0	0	62	29	10
2017	Legal services	21	43	6	15	9	7	0	68	25	45
2017	Administration and operations	14	33	17	20	12	3	0	48	34	483
2017	Human resources	13	28	15	28	16	0	0	40	44	91
2017	Financial management	27	20	21	14	14	4	0	49	30	62
2017	Information management	31	33	10	19	4	4	0	66	23	24
2017	Information technology	22	35	20	12	8	3	0	59	21	100
2017	Evaluation	22	22	7	42	8	0	0	43	50	14
2017	Data sciences	27	17	16	23	17	0	0	45	40	16
2017	Policy	16	28	12	29	10	4	0	46	41	67
2017	Project management	25	36	7	19	10	2	0	62	30	39
2017	Other services to the public	13	26	15	23	17	5	1	41	43	221
2017	None of the above	14	27	16	22	17	4	0	42	40	230
2014	Client contact centre	12	26	16	23	22	2	0	38	45	212
2014	Health care practitioners	16	31	8	14	25	5	0	50	41	114
2014	Communications or public affairs	5	5	6	55	16	12	0	12	81	62
2014	Access to information and privacy	51	32	6	8	1	1	0	84	9	35
2014	Security	0	38	10	30	22	0	0	38	52	13
2014	Legal services	13	31	20	17	17	1	0	45	35	53
2014	Administration and operations	7	22	18	22	26	5	0	31	51	393
2014	Human resources	3	12	17	24	41	1	0	16	66	95
2014	Financial management	8	15	15	24	29	2	8	25	59	72
2014	Information management	17	24	25	14	18	2	0	42	33	34
2014	Information technology	14	26	22	18	16	3	0	42	35	122
2014	Internal audit	19	26	9	19	27	0	0	45	47	11
2014	Evaluation	17	16	22	29	16	0	0	33	45	13
2014	Other services to the public	12	11	18	25	31	3	0	23	58	169
2014	None of the above	6	17	19	27	31	1	1	22	59	197

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	17	10	4	2	7	3	82	7	246
2020	Health care practitioners	52	25	11	3	1	7	1	83	4	256
2020	Communications or public affairs	57	21	9	7	3	4	0	81	9	76
2020	Access to information and privacy	45	14	14	10	3	11	3	68	16	29
2020	Security	62	22	0	0	0	16	0	100	0	13
2020	Legal services	53	28	12	3	0	3	0	84	3	60
2020	Administration and operations	51	25	10	4	2	8	2	83	6	602
2020	Human resources	39	31	17	4	2	7	0	75	6	105
2020	Financial management	39	26	13	7	4	10	1	73	12	84
2020	Procurement	28	8	23	0	8	34	0	54	11	10
2020	Information management	40	16	9	3	3	24	6	79	8	34
2020	Information technology	38	28	14	5	1	11	3	77	7	105
2020	Internal audit	41	47	6	0	0	6	0	93	0	15
2020	Evaluation	39	35	0	0	0	26	0	100	0	16
2020	Data sciences	36	36	4	0	0	23	0	94	0	21
2020	Policy	44	22	13	3	5	14	0	76	9	64
2020	Project management	47	25	15	11	0	3	0	74	11	61
2020	Other services to the public	55	23	8	2	2	10	1	87	4	295
2020	None of the above	46	23	12	6	1	9	2	78	8	232
2019	Client contact centre	58	17	8	3	5	8	1	83	9	250
2019	Health care practitioners	53	19	11	2	2	11	2	82	5	196
2019	Communications or public affairs	46	24	17	5	0	8	0	77	5	63
2019	Access to information and privacy	46	21	27	0	0	4	3	71	0	30
2019	Security	29	61	0	0	0	10	0	100	0	10
2019	Legal services	59	20	12	2	4	4	0	82	6	51
2019	Administration and operations	49	23	11	4	2	9	2	80	7	503
2019	Human resources	48	20	20	4	1	6	1	73	6	115
2019	Financial management	42	25	16	5	2	9	1	74	8	77
2019	Procurement	39	35	26	0	0	0	0	74	0	12
2019	Information management	37	25	18	5	0	12	3	73	6	33
2019	Information technology	30	32	12	6	3	16	2	75	10	105
2019	Internal audit	69	31	0	0	0	0	0	100	0	11
2019	Evaluation	37	40	0	0	23	0	0	77	23	11
2019	Data sciences	38	37	5	5	0	14	0	87	6	16
2019	Policy	63	13	13	5	0	6	0	81	5	60
2019	Project management	47	30	14	3	1	3	2	80	5	65
2019	Other services to the public	45	20	11	5	4	12	2	76	11	221
2019	None of the above	43	23	12	5	4	10	2	76	10	244

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	41	11	6	2	0	0	81	8	246
2020	Health care practitioners	45	39	8	5	1	1	0	86	6	256
2020	Communications or public affairs	40	51	2	2	4	0	0	91	6	76
2020	Access to information and privacy	55	41	0	0	3	0	0	97	3	29
2020	Security	30	47	23	0	0	0	0	77	0	13
2020	Legal services	41	43	10	2	3	0	0	85	5	59
2020	Administration and operations	44	40	9	4	1	1	0	85	6	601
2020	Human resources	38	44	9	6	2	0	1	83	8	105
2020	Financial management	43	31	19	0	4	4	0	77	4	84
2020	Procurement	52	15	32	0	0	0	0	68	0	10
2020	Information management	30	37	12	12	6	3	0	70	18	33
2020	Information technology	31	43	15	10	1	0	0	75	11	105
2020	Internal audit	40	54	0	6	0	0	0	94	6	15
2020	Evaluation	49	46	6	0	0	0	0	94	0	16
2020	Data sciences	32	49	7	8	4	0	0	81	12	21
2020	Policy	37	41	11	9	2	0	0	78	11	64
2020	Project management	31	46	17	5	2	0	0	77	7	61
2020	Other services to the public	45	39	9	5	2	0	0	85	6	294
2020	None of the above	36	42	12	7	2	1	0	78	9	233
2019	Client contact centre	36	34	17	10	3	0	0	70	12	249
2019	Health care practitioners	31	38	17	8	4	1	0	70	13	198
2019	Communications or public affairs	34	45	15	6	0	0	0	79	6	63
2019	Access to information and privacy	43	41	3	3	0	10	0	93	3	30
2019	Security	20	61	10	10	0	0	0	80	10	10
2019	Legal services	41	35	12	10	2	0	0	76	12	51
2019	Administration and operations	25	47	15	8	4	1	0	73	12	504
2019	Human resources	33	49	13	3	2	0	0	83	5	115
2019	Financial management	28	51	17	2	0	1	0	80	2	77
2019	Procurement	8	61	32	0	0	0	0	68	0	12
2019	Information management	32	45	18	6	0	0	0	76	6	34
2019	Information technology	28	46	14	9	1	2	0	75	10	105
2019	Internal audit	41	23	9	28	0	0	0	63	28	10
2019	Evaluation	7	55	0	7	31	0	0	62	38	11
2019	Data sciences	21	45	29	0	5	0	0	66	5	16
2019	Policy	24	45	10	13	7	2	0	70	20	59
2019	Project management	17	62	16	1	3	0	0	79	4	65
2019	Other services to the public	27	42	16	13	3	0	0	69	16	222
2019	None of the above	23	40	18	11	6	0	1	63	18	244
2018	Client contact centre	25	37	17	15	7	0	0	62	21	146
2018	Health care practitioners	18	39	21	14	6	3	0	58	21	142
2018	Communications or public affairs	17	35	23	22	3	0	0	52	25	41
2018	Access to information and privacy	38	50	9	3	0	0	0	88	3	26
2018	Security	26	52	15	8	0	0	0	77	8	11
2018	Legal services	31	51	10	7	2	0	0	82	8	57
2018	Administration and operations	26	44	17	8	4	1	0	71	12	378
2018	Human resources	30	46	15	8	1	0	0	76	9	72
2018	Financial management	19	47	19	14	2	0	0	66	16	50
2018	Information management	36	33	14	4	13	0	0	69	17	23
2018	Information technology	22	48	16	9	2	2	0	71	12	84
2018	Evaluation	26	42	8	24	0	0	0	68	24	12
2018	Data sciences	8	44	25	15	8	0	0	52	23	12
2018	Policy	19	58	12	7	5	0	0	77	11	44
2018	Project management	21	48	18	7	6	0	0	68	13	44
2018	Other services to the public	23	45	12	14	7	0	0	67	21	180
2018	None of the above	23	49	12	10	4	2	0	74	14	152
2017	Client contact centre	29	45	14	7	4	0	0	75	11	219
2017	Health care practitioners	31	43	11	11	4	1	0	74	15	165
2017	Communications or public affairs	32	39	13	9	6	0	0	72	15	63
2017	Access to information and privacy	47	40	10	3	0	0	0	87	3	30
2017	Security	43	37	10	9	0	0	0	80	9	10
2017	Legal services	38	45	6	6	0	2	2	87	7	45
2017	Administration and operations	30	41	17	8	3	1	0	72	11	486
2017	Human resources	25	45	12	11	5	1	0	71	16	91
2017	Financial management	36	40	11	10	2	2	0	77	11	63
2017	Information management	45	37	7	7	0	3	0	85	7	25
2017	Information technology	32	40	21	4	4	0	0	71	8	100
2017	Evaluation	23	54	14	0	8	0	0	78	8	14
2017	Data sciences	34	38	16	6	5	0	0	72	12	16
2017	Policy	32	41	9	17	1	0	0	73	18	67
2017	Project management	27	53	12	7	0	0	0	80	7	39
2017	Other services to the public	26	40	14	12	6	1	0	67	19	221
2017	None of the above	27	37	18	11	6	1	0	65	17	231
2014	Client contact centre	16	38	21	13	10	1	0	55	24	213
2014	Health care practitioners	21	36	14	15	15	0	0	57	30	116
2014	Communications or public affairs	5	8	10	60	7	11	0	14	75	62
2014	Access to information and privacy	64	22	10	3	0	2	0	87	3	35
2014	Security	7	37	15	16	16	10	0	49	35	13
2014	Legal services	32	18	15	27	4	3	0	52	33	53
2014	Administration and operations	15	35	21	14	11	3	1	51	27	393
2014	Human resources	20	26	22	10	19	3	0	48	30	95
2014	Financial management	17	23	19	18	10	4	8	46	32	72
2014	Procurement	12	36	36	14	0	2	0	49	14	10
2014	Information management	24	38	16	12	8	2	0	63	21	34
2014	Information technology	16	39	25	14	5	1	0	56	19	122
2014	Internal audit	9	45	0	28	19	0	0	53	47	11
2014	Evaluation	8	54	31	0	7	0	0	62	7	13
2014	Other services to the public	10	31	20	20	16	2	0	42	37	168
2014	None of the above	6	31	25	16	19	2	0	38	36	197

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	34	14	15	8	3	0	61	25	246
2020	Health care practitioners	27	37	14	14	4	4	0	67	19	252
2020	Communications or public affairs	25	45	9	11	6	4	0	72	18	75
2020	Access to information and privacy	42	48	3	0	3	4	0	93	4	29
2020	Security	22	47	23	7	0	0	0	70	7	13
2020	Legal services	32	39	15	11	3	0	0	71	15	60
2020	Administration and operations	27	37	17	11	6	1	0	65	18	596
2020	Human resources	28	42	11	14	5	1	0	71	18	105
2020	Financial management	24	40	15	11	7	3	0	66	18	82
2020	Procurement	8	62	30	0	0	0	0	70	0	10
2020	Information management	22	34	14	19	5	6	0	59	26	34
2020	Information technology	27	42	12	14	5	1	0	69	19	105
2020	Internal audit	28	59	7	6	0	0	0	87	6	15
2020	Evaluation	21	28	22	12	0	11	6	59	14	16
2020	Data sciences	27	29	12	20	12	0	0	56	32	21
2020	Policy	23	42	16	14	5	0	0	65	19	64
2020	Project management	13	50	15	18	5	0	0	63	23	61
2020	Other services to the public	23	35	15	18	7	2	0	60	26	293
2020	None of the above	25	30	13	21	8	3	0	57	30	231
2019	Client contact centre	11	25	20	25	18	1	0	36	43	249
2019	Health care practitioners	10	27	15	30	18	1	0	38	48	200
2019	Communications or public affairs	20	39	18	13	7	3	0	61	21	63
2019	Access to information and privacy	30	40	8	7	9	7	0	75	17	30
2019	Security	39	22	20	20	0	0	0	61	20	10
2019	Legal services	23	39	10	14	12	2	0	63	26	51
2019	Administration and operations	12	32	19	21	15	1	0	45	36	499
2019	Human resources	21	32	18	17	11	1	0	54	28	114
2019	Financial management	19	36	8	29	8	0	0	55	37	77
2019	Procurement	8	41	24	27	0	0	0	49	27	12
2019	Information management	14	41	11	23	5	6	0	59	29	34
2019	Information technology	15	35	24	18	8	0	0	50	27	105
2019	Internal audit	19	30	33	17	0	0	0	50	17	11
2019	Evaluation	0	41	13	7	38	0	0	41	46	11
2019	Data sciences	21	34	35	5	5	0	0	55	10	16
2019	Policy	11	25	22	24	13	5	0	38	39	60
2019	Project management	6	46	16	19	12	2	0	53	31	65
2019	Other services to the public	9	23	12	29	24	2	0	33	55	221
2019	None of the above	14	27	17	21	19	1	1	42	40	240

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	32	13	8	6	2	0	72	15	247
2020	Health care practitioners	36	40	10	5	3	3	1	80	9	256
2020	Communications or public affairs	39	37	9	7	7	1	0	77	14	76
2020	Access to information and privacy	62	31	3	0	3	0	0	93	3	29
2020	Security	44	40	16	0	0	0	0	84	0	13
2020	Legal services	46	33	5	7	5	4	0	82	13	57
2020	Administration and operations	43	36	11	5	2	2	1	81	8	603
2020	Human resources	53	32	9	3	2	1	0	86	5	104
2020	Financial management	34	35	17	7	4	4	0	72	11	84
2020	Procurement	43	41	15	0	0	0	0	85	0	10
2020	Information management	27	35	3	12	14	3	6	68	29	34
2020	Information technology	33	46	12	4	3	1	1	81	7	105
2020	Internal audit	40	28	0	25	0	7	0	73	27	15
2020	Evaluation	38	28	23	0	0	12	0	74	0	16
2020	Data sciences	32	33	8	19	4	4	0	67	24	21
2020	Policy	37	37	11	11	0	2	2	77	12	62
2020	Project management	32	42	10	8	5	3	0	76	13	61
2020	Other services to the public	47	35	10	5	2	1	0	83	8	294
2020	None of the above	36	36	8	10	5	3	2	76	15	231
2019	Client contact centre	30	35	16	11	5	3	0	67	17	249
2019	Health care practitioners	32	31	15	13	8	2	0	64	21	198
2019	Communications or public affairs	25	32	14	10	13	6	0	60	24	63
2019	Access to information and privacy	46	33	7	14	0	0	0	79	14	30
2019	Security	29	61	0	10	0	0	0	90	10	10
2019	Legal services	44	30	6	6	10	4	0	78	17	51
2019	Administration and operations	27	36	15	12	7	1	2	64	20	504
2019	Human resources	38	35	12	10	3	1	1	74	14	114
2019	Financial management	24	39	18	6	6	5	1	67	13	76
2019	Procurement	12	52	20	16	0	0	0	64	16	11
2019	Information management	31	38	16	12	3	0	0	69	15	34
2019	Information technology	34	39	16	5	4	3	0	75	9	105
2019	Internal audit	39	42	9	10	0	0	0	81	10	10
2019	Evaluation	49	16	6	0	30	0	0	64	30	11
2019	Data sciences	50	15	14	0	5	14	0	77	6	16
2019	Policy	32	39	17	5	5	2	0	72	10	60
2019	Project management	19	43	15	18	3	1	2	64	21	65
2019	Other services to the public	31	36	14	12	7	1	0	67	19	222
2019	None of the above	29	27	17	15	9	2	1	58	25	244
2018	Client contact centre	23	38	12	20	5	2	0	62	26	147
2018	Health care practitioners	21	39	16	13	10	1	0	61	23	142
2018	Communications or public affairs	30	36	10	14	10	0	0	66	24	41
2018	Access to information and privacy	49	36	8	3	3	0	0	85	7	26
2018	Security	34	58	8	0	0	0	0	92	0	11
2018	Legal services	43	28	12	6	3	5	3	77	11	57
2018	Administration and operations	28	38	16	10	6	2	0	67	17	376
2018	Human resources	43	39	8	5	5	0	0	82	10	71
2018	Financial management	21	37	10	23	8	2	0	59	31	50
2018	Information management	35	34	9	8	9	5	0	72	18	23
2018	Information technology	27	41	21	5	2	3	1	71	7	83
2018	Evaluation	32	50	18	0	0	0	0	82	0	12
2018	Data sciences	12	40	7	14	26	0	0	52	41	13
2018	Policy	29	30	14	12	14	2	0	60	26	44
2018	Project management	21	46	20	7	2	5	0	70	9	44
2018	Other services to the public	24	43	11	12	8	1	1	68	21	182
2018	None of the above	29	41	12	8	6	4	0	73	15	152
2017	Client contact centre	36	36	10	10	5	1	1	74	15	219
2017	Health care practitioners	36	34	13	7	8	2	1	72	15	164
2017	Communications or public affairs	36	28	6	15	6	6	2	70	23	63
2017	Access to information and privacy	53	29	7	8	3	0	0	82	11	30
2017	Security	46	9	0	9	35	0	0	55	45	10
2017	Legal services	44	26	14	11	2	2	0	72	13	45
2017	Administration and operations	33	35	13	10	6	2	1	70	17	485
2017	Human resources	53	32	6	8	0	0	1	86	8	91
2017	Financial management	40	28	17	9	5	2	0	69	14	63
2017	Information management	59	23	14	4	0	0	0	82	4	25
2017	Information technology	33	38	19	4	3	1	2	73	7	100
2017	Evaluation	29	40	0	15	8	7	0	75	25	14
2017	Data sciences	10	51	5	16	11	6	0	65	29	16
2017	Policy	40	38	7	6	8	1	0	79	14	67
2017	Project management	37	34	10	10	2	8	0	76	13	39
2017	Other services to the public	33	34	10	13	7	1	1	69	20	219
2017	None of the above	26	41	12	9	8	2	1	71	17	230
2014	Client contact centre	35	45	10	5	2	1	3	83	7	213
2014	Health care practitioners	41	34	11	7	5	1	0	76	13	116
2014	Communications or public affairs	13	30	47	6	2	2	0	43	8	62
2014	Access to information and privacy	81	12	6	1	0	0	0	93	1	35
2014	Security	29	29	26	0	7	9	0	64	8	13
2014	Legal services	50	33	9	3	5	0	0	83	8	53
2014	Administration and operations	35	29	13	9	10	3	1	67	20	393
2014	Human resources	39	39	8	1	10	1	2	81	11	95
2014	Financial management	25	44	13	10	6	2	0	71	16	72
2014	Procurement	38	36	24	0	2	0	0	74	2	10
2014	Information management	50	18	13	0	4	14	0	79	5	34
2014	Information technology	33	46	10	5	1	3	1	82	7	122
2014	Internal audit	36	43	10	10	0	0	0	79	10	11
2014	Evaluation	47	38	15	0	0	0	0	85	0	13
2014	Other services to the public	30	47	8	7	5	2	1	79	13	169
2014	None of the above	33	33	18	9	4	1	2	68	13	196

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	39	9	5	3	1	0	83	8	244
2020	Health care practitioners	46	39	10	3	1	1	0	86	4	254
2020	Communications or public affairs	37	39	10	9	4	1	0	77	13	76
2020	Access to information and privacy	59	34	3	0	3	0	0	93	3	29
2020	Security	40	37	16	7	0	0	0	77	7	13
2020	Legal services	57	21	13	4	3	0	2	80	7	59
2020	Administration and operations	50	33	10	4	2	1	0	84	6	599
2020	Human resources	46	37	10	5	0	1	0	84	5	105
2020	Financial management	40	34	13	7	4	1	1	76	11	84
2020	Procurement	62	23	15	0	0	0	0	85	0	10
2020	Information management	33	35	14	9	6	3	0	70	15	34
2020	Information technology	44	35	14	2	2	2	0	81	5	105
2020	Internal audit	48	20	19	6	0	7	0	73	7	15
2020	Evaluation	49	40	11	0	0	0	0	89	0	16
2020	Data sciences	44	33	12	7	4	0	0	77	11	21
2020	Policy	32	41	19	5	2	2	0	74	6	63
2020	Project management	39	43	5	10	3	0	0	82	13	61
2020	Other services to the public	46	37	11	4	2	0	0	83	6	293
2020	None of the above	43	35	12	6	3	1	0	78	9	231
2019	Client contact centre	35	37	21	6	2	0	0	71	8	245
2019	Health care practitioners	32	36	20	8	4	1	0	68	12	199
2019	Communications or public affairs	26	45	15	11	4	0	0	70	15	63
2019	Access to information and privacy	59	24	13	4	0	0	0	83	4	30
2019	Security	39	51	0	10	0	0	0	90	10	10
2019	Legal services	41	24	21	10	2	2	0	66	12	51
2019	Administration and operations	29	39	19	8	5	1	0	68	13	500
2019	Human resources	36	38	11	10	2	3	0	77	12	114
2019	Financial management	28	38	19	9	4	3	0	68	12	78
2019	Procurement	26	33	24	17	0	0	0	59	17	12
2019	Information management	36	36	13	12	3	0	0	73	14	34
2019	Information technology	37	33	23	5	2	0	0	70	7	105
2019	Internal audit	38	42	9	10	0	0	0	81	10	10
2019	Evaluation	30	26	6	9	30	0	0	56	38	11
2019	Data sciences	65	21	14	0	0	0	0	86	0	16
2019	Policy	23	46	21	5	3	2	0	70	8	60
2019	Project management	13	59	22	3	1	1	0	73	4	64
2019	Other services to the public	28	37	21	8	5	1	0	66	14	222
2019	None of the above	26	37	21	10	6	0	0	63	16	242
2018	Client contact centre	27	26	25	14	6	2	0	54	20	145
2018	Health care practitioners	23	35	20	12	9	1	0	59	21	142
2018	Communications or public affairs	24	35	19	15	2	2	3	62	18	41
2018	Access to information and privacy	60	28	12	0	0	0	0	88	0	26
2018	Security	26	51	23	0	0	0	0	77	0	11
2018	Legal services	43	30	15	7	3	2	0	74	10	57
2018	Administration and operations	25	39	24	7	4	1	0	64	11	376
2018	Human resources	36	35	17	8	4	0	0	71	13	72
2018	Financial management	21	36	15	23	2	2	0	59	26	50
2018	Information management	35	43	13	0	9	0	0	78	9	23
2018	Information technology	30	41	19	2	2	4	0	75	5	83
2018	Evaluation	24	52	8	16	0	0	0	76	16	12
2018	Data sciences	19	45	14	14	7	0	0	64	22	13
2018	Policy	21	45	11	13	9	0	0	66	22	44
2018	Project management	26	38	19	10	4	2	0	66	14	42
2018	Other services to the public	29	38	18	8	6	1	0	68	14	180
2018	None of the above	30	37	19	9	2	2	0	69	12	152

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	30	13	8	7	10	0	69	17	248
2020	Health care practitioners	29	31	13	7	6	12	1	70	15	256
2020	Communications or public affairs	25	28	18	14	10	5	1	56	25	76
2020	Access to information and privacy	38	20	25	0	7	10	0	65	7	29
2020	Security	55	22	16	7	0	0	0	77	7	13
2020	Legal services	34	18	15	7	10	13	3	62	20	59
2020	Administration and operations	34	25	17	10	6	6	2	64	17	602
2020	Human resources	38	24	13	13	6	5	0	66	20	105
2020	Financial management	27	25	20	10	10	3	4	57	22	83
2020	Procurement	26	17	15	8	8	26	0	59	21	10
2020	Information management	24	23	8	15	22	5	3	51	40	34
2020	Information technology	28	33	16	10	5	7	1	67	16	105
2020	Internal audit	41	7	19	6	0	27	0	65	9	15
2020	Evaluation	37	11	23	0	12	17	0	58	14	16
2020	Data sciences	38	10	13	12	11	16	0	58	27	21
2020	Policy	24	30	19	8	9	9	2	60	19	64
2020	Project management	23	29	22	6	8	10	2	59	17	60
2020	Other services to the public	34	25	13	10	7	10	1	65	20	292
2020	None of the above	23	24	18	10	10	12	3	55	23	231
2019	Client contact centre	26	28	20	9	8	8	2	59	19	248
2019	Health care practitioners	19	26	20	9	10	13	3	53	23	198
2019	Communications or public affairs	20	16	22	13	17	10	2	41	34	63
2019	Access to information and privacy	34	30	22	4	8	4	0	66	12	30
2019	Security	39	29	10	22	0	0	0	68	22	10
2019	Legal services	26	12	14	20	10	16	2	46	36	50
2019	Administration and operations	17	24	22	15	13	7	2	45	30	504
2019	Human resources	28	20	18	10	14	6	4	53	27	115
2019	Financial management	17	26	25	10	15	4	3	46	27	78
2019	Procurement	11	32	17	17	17	8	0	46	36	12
2019	Information management	34	14	6	24	14	8	0	52	42	34
2019	Information technology	23	25	20	16	8	10	0	52	26	105
2019	Internal audit	28	42	11	9	0	10	0	78	10	10
2019	Evaluation	17	0	29	0	38	0	16	20	46	11
2019	Data sciences	21	39	21	10	0	10	0	66	11	16
2019	Policy	18	18	25	24	5	10	2	40	32	60
2019	Project management	8	37	21	12	9	13	0	53	23	65
2019	Other services to the public	20	22	16	15	14	10	3	49	33	220
2019	None of the above	24	15	22	13	16	10	1	43	32	244
2018	Client contact centre	18	22	25	12	15	8	1	44	30	146
2018	Health care practitioners	16	20	20	11	21	10	1	41	37	142
2018	Communications or public affairs	9	26	13	20	24	7	0	38	48	42
2018	Access to information and privacy	34	26	16	13	8	3	0	62	22	26
2018	Security	26	26	32	8	9	0	0	51	17	11
2018	Legal services	31	22	17	7	12	6	5	60	21	57
2018	Administration and operations	15	22	22	14	15	10	1	42	33	376
2018	Human resources	29	25	14	18	8	6	1	57	28	72
2018	Financial management	15	27	19	12	19	6	2	45	34	50
2018	Information management	45	12	8	4	26	5	0	60	32	23
2018	Information technology	19	26	28	12	6	8	1	50	20	84
2018	Evaluation	18	16	26	8	16	16	0	41	28	12
2018	Data sciences	19	11	14	20	21	14	0	36	48	13
2018	Policy	11	22	20	22	11	11	2	38	39	44
2018	Project management	14	26	16	19	18	5	3	43	40	43
2018	Other services to the public	16	19	21	14	19	7	4	39	38	182
2018	None of the above	20	22	19	15	16	6	2	45	34	153
2017	Client contact centre	25	31	17	12	10	4	1	59	23	218
2017	Health care practitioners	20	23	19	16	12	8	1	48	31	165
2017	Communications or public affairs	19	24	12	24	11	4	5	48	39	63
2017	Access to information and privacy	37	20	13	12	3	12	3	67	18	30
2017	Security	9	28	16	9	20	9	9	45	35	10
2017	Legal services	27	24	15	2	15	15	2	61	21	45
2017	Administration and operations	15	24	15	19	16	10	1	44	40	485
2017	Human resources	20	21	18	16	13	5	6	47	33	91
2017	Financial management	19	25	17	18	14	7	0	47	35	63
2017	Information management	35	18	20	11	4	9	3	60	17	25
2017	Information technology	16	27	24	15	6	12	1	49	24	100
2017	Evaluation	13	0	13	22	16	36	0	21	58	14
2017	Data sciences	16	23	21	16	18	5	0	41	36	16
2017	Policy	22	21	27	14	5	11	1	48	22	67
2017	Project management	13	28	12	15	12	18	2	51	34	39
2017	Other services to the public	18	23	15	19	16	7	2	45	39	221
2017	None of the above	15	17	22	22	14	8	3	36	40	231
2014	Client contact centre	19	31	16	15	10	6	2	55	28	213
2014	Health care practitioners	22	27	11	12	14	11	3	57	30	116
2014	Communications or public affairs	4	12	7	54	8	2	12	18	73	61
2014	Access to information and privacy	43	20	6	5	5	19	2	80	13	35
2014	Security	0	29	0	7	30	18	15	44	56	13
2014	Legal services	34	17	14	10	8	7	10	61	22	53
2014	Administration and operations	13	23	19	19	17	6	2	40	39	392
2014	Human resources	21	28	18	14	15	4	1	51	30	95
2014	Financial management	14	19	22	17	15	4	9	37	37	72
2014	Procurement	26	12	24	12	14	12	0	43	29	10
2014	Information management	10	17	10	8	9	24	23	50	31	34
2014	Information technology	15	30	15	14	15	8	1	51	32	122
2014	Internal audit	36	9	17	9	21	9	0	49	32	11
2014	Evaluation	17	7	30	16	7	22	0	31	30	13
2014	Other services to the public	10	31	15	15	15	11	3	47	35	168
2014	None of the above	12	18	23	20	15	7	4	34	40	197

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	30	14	13	8	3	2	63	22	247
2020	Health care practitioners	30	35	15	9	5	8	0	70	15	255
2020	Communications or public affairs	41	29	12	9	8	1	0	71	17	76
2020	Access to information and privacy	52	28	7	7	3	3	0	83	10	29
2020	Security	32	44	15	8	0	0	0	77	8	13
2020	Legal services	35	34	6	18	3	3	0	72	22	60
2020	Administration and operations	36	33	13	9	5	4	0	72	15	601
2020	Human resources	31	31	13	17	6	3	0	64	23	104
2020	Financial management	27	34	19	8	7	4	0	64	16	84
2020	Procurement	19	44	30	8	0	0	0	62	8	10
2020	Information management	33	26	8	5	24	3	0	61	31	34
2020	Information technology	37	39	10	8	5	0	1	77	13	104
2020	Internal audit	34	46	13	6	0	0	0	80	6	15
2020	Evaluation	43	18	11	11	0	11	6	73	13	16
2020	Data sciences	40	22	15	4	8	11	0	69	14	21
2020	Policy	27	36	25	6	3	3	0	65	10	64
2020	Project management	27	48	10	8	5	2	0	77	13	61
2020	Other services to the public	33	34	14	9	8	3	0	68	17	293
2020	None of the above	27	36	14	12	7	4	1	66	19	233
2019	Client contact centre	24	28	17	18	9	2	1	54	28	248
2019	Health care practitioners	24	29	20	14	9	4	1	55	24	200
2019	Communications or public affairs	23	33	19	9	12	3	2	59	21	62
2019	Access to information and privacy	43	37	13	0	7	0	0	80	7	30
2019	Security	61	20	10	0	10	0	0	80	10	10
2019	Legal services	28	23	22	8	16	4	0	53	24	51
2019	Administration and operations	22	33	15	16	10	3	0	57	28	500
2019	Human resources	28	37	15	11	9	0	0	65	20	115
2019	Financial management	18	37	22	16	6	1	0	55	22	77
2019	Procurement	26	17	8	24	26	0	0	43	50	12
2019	Information management	26	36	8	14	9	8	0	67	25	34
2019	Information technology	33	36	16	9	6	1	0	69	15	105
2019	Internal audit	28	51	11	0	0	10	0	88	0	10
2019	Evaluation	40	16	6	31	7	0	0	56	38	11
2019	Data sciences	45	35	20	0	0	0	0	80	0	16
2019	Policy	18	44	26	8	5	0	0	61	13	60
2019	Project management	15	45	19	15	5	2	0	61	20	65
2019	Other services to the public	22	27	13	15	18	5	0	51	35	222
2019	None of the above	23	28	16	16	14	3	0	53	31	244
2018	Client contact centre	10	26	20	23	19	3	0	37	43	147
2018	Health care practitioners	11	30	26	15	17	1	0	42	32	142
2018	Communications or public affairs	12	41	19	14	14	0	0	53	28	42
2018	Access to information and privacy	39	45	5	3	8	0	0	84	12	26
2018	Security	26	43	23	8	0	0	0	69	8	11
2018	Legal services	28	32	13	13	12	2	0	61	26	57
2018	Administration and operations	17	24	22	22	12	2	0	42	36	376
2018	Human resources	18	25	20	20	9	6	2	47	32	70
2018	Financial management	23	32	12	21	10	2	0	56	32	50
2018	Information management	31	42	5	13	9	0	0	73	22	23
2018	Information technology	28	41	9	14	5	4	0	71	20	84
2018	Evaluation	26	43	31	0	0	0	0	69	0	11
2018	Data sciences	7	19	33	41	0	0	0	26	41	13
2018	Policy	14	23	14	28	16	2	2	39	46	44
2018	Project management	12	36	19	14	14	2	2	50	30	42
2018	Other services to the public	14	18	16	23	24	5	0	34	49	181
2018	None of the above	18	28	17	21	12	4	0	48	35	152
2017	Client contact centre	17	33	20	15	11	3	1	52	28	219
2017	Health care practitioners	19	32	14	21	9	5	0	54	31	165
2017	Communications or public affairs	20	44	7	16	7	2	2	67	25	63
2017	Access to information and privacy	44	35	7	6	0	5	3	86	7	30
2017	Security	28	53	0	9	10	0	0	80	20	10
2017	Legal services	27	22	11	21	13	7	0	52	36	45
2017	Administration and operations	18	30	18	19	13	3	0	49	33	485
2017	Human resources	14	34	23	18	10	1	0	49	28	91
2017	Financial management	30	31	20	12	5	2	0	62	17	63
2017	Information management	41	38	14	4	0	3	0	81	4	25
2017	Information technology	22	41	19	11	6	1	0	64	17	100
2017	Evaluation	37	41	7	0	16	0	0	78	16	14
2017	Data sciences	10	34	11	28	11	6	0	47	42	16
2017	Policy	21	29	19	16	7	7	0	54	25	67
2017	Project management	19	28	18	18	12	6	0	49	32	38
2017	Other services to the public	13	23	13	25	22	4	1	38	49	221
2017	None of the above	19	20	15	19	20	6	0	42	42	232
2014	Client contact centre	15	23	17	25	16	4	0	40	43	213
2014	Health care practitioners	19	23	17	15	19	5	3	45	37	116
2014	Communications or public affairs	6	9	49	13	11	2	10	18	27	62
2014	Access to information and privacy	55	14	16	4	1	9	1	76	6	35
2014	Security	29	22	10	23	16	0	0	51	39	13
2014	Legal services	16	42	18	5	19	0	0	58	24	53
2014	Administration and operations	11	23	21	18	20	4	3	37	41	392
2014	Human resources	9	22	15	30	22	2	0	31	54	95
2014	Financial management	5	25	21	19	17	4	8	34	41	72
2014	Procurement	24	24	14	38	0	0	0	48	38	10
2014	Information management	17	33	27	15	6	2	0	51	21	33
2014	Information technology	14	37	18	20	9	3	0	52	29	122
2014	Internal audit	26	17	17	29	0	10	0	48	32	11
2014	Evaluation	33	15	23	15	7	7	0	51	24	13
2014	Other services to the public	8	24	14	21	26	8	0	34	51	169
2014	None of the above	10	20	17	24	24	4	0	31	51	197

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	32	15	12	12	4	3	59	26	248
2020	Health care practitioners	24	26	17	14	8	9	2	56	25	257
2020	Communications or public affairs	38	35	9	9	10	0	0	72	19	76
2020	Access to information and privacy	52	38	6	0	0	3	0	94	0	29
2020	Security	32	44	7	8	7	0	0	77	16	13
2020	Legal services	29	22	10	13	12	5	8	60	29	59
2020	Administration and operations	30	27	16	13	9	3	2	60	24	602
2020	Human resources	34	28	11	16	6	4	2	66	23	105
2020	Financial management	24	28	18	8	13	4	6	57	23	84
2020	Procurement	34	10	23	8	0	26	0	59	10	10
2020	Information management	27	24	11	9	24	5	0	54	35	34
2020	Information technology	29	38	18	8	4	1	3	70	12	104
2020	Internal audit	34	59	6	0	0	0	0	94	0	15
2020	Evaluation	17	23	26	22	0	6	6	45	25	16
2020	Data sciences	31	25	12	20	9	0	4	58	30	21
2020	Policy	22	30	22	19	6	2	0	52	25	64
2020	Project management	35	26	22	9	7	0	2	62	15	61
2020	Other services to the public	27	28	16	14	11	3	2	57	26	295
2020	None of the above	27	31	12	13	8	5	4	64	23	232
2019	Client contact centre	20	28	14	18	15	3	2	50	35	247
2019	Health care practitioners	21	26	17	15	13	4	3	51	31	200
2019	Communications or public affairs	31	23	10	13	16	7	0	58	31	63
2019	Access to information and privacy	41	34	12	3	7	3	0	77	10	30
2019	Security	39	41	0	20	0	0	0	80	20	10
2019	Legal services	16	10	12	19	29	4	10	30	56	51
2019	Administration and operations	23	29	14	15	16	2	1	54	32	504
2019	Human resources	32	31	12	12	9	1	2	65	23	115
2019	Financial management	23	25	22	16	14	0	0	48	30	76
2019	Procurement	26	26	9	15	17	0	8	56	34	12
2019	Information management	26	25	18	11	17	3	0	53	28	34
2019	Information technology	28	35	14	7	9	3	3	67	18	105
2019	Internal audit	49	21	9	10	11	0	0	70	21	10
2019	Evaluation	33	54	13	0	0	0	0	87	0	11
2019	Data sciences	32	53	10	5	0	0	0	85	5	16
2019	Policy	26	35	20	11	6	0	2	62	18	60
2019	Project management	22	39	18	11	6	4	0	64	18	65
2019	Other services to the public	20	25	14	16	20	5	0	48	37	222
2019	None of the above	23	24	12	13	22	2	3	50	37	243
2018	Client contact centre	15	24	15	20	23	2	1	41	44	147
2018	Health care practitioners	11	23	24	14	23	4	1	36	39	141
2018	Communications or public affairs	22	25	10	22	20	0	0	48	42	42
2018	Access to information and privacy	49	30	5	0	16	0	0	79	16	26
2018	Security	26	43	0	23	8	0	0	69	31	11
2018	Legal services	12	15	16	18	30	0	8	30	53	57
2018	Administration and operations	13	29	14	19	20	2	2	44	41	377
2018	Human resources	26	34	14	17	6	1	3	62	24	72
2018	Financial management	20	36	8	10	26	0	0	56	36	49
2018	Information management	35	21	17	4	18	5	0	59	23	23
2018	Information technology	29	37	13	10	10	0	1	67	19	83
2018	Evaluation	16	66	10	0	8	0	0	82	8	12
2018	Data sciences	19	45	14	7	14	0	0	64	21	13
2018	Policy	11	33	15	19	17	2	2	47	37	44
2018	Project management	18	44	15	2	15	2	2	66	19	44
2018	Other services to the public	15	18	12	21	26	5	3	36	51	182
2018	None of the above	17	23	14	23	14	4	4	44	41	153
2017	Client contact centre	16	21	21	19	17	4	2	39	39	218
2017	Health care practitioners	17	27	21	13	15	3	5	47	30	165
2017	Communications or public affairs	19	34	10	15	9	10	2	61	27	63
2017	Access to information and privacy	54	26	10	3	3	0	3	83	7	30
2017	Security	37	34	0	18	10	0	0	71	29	10
2017	Legal services	16	15	11	17	34	0	7	33	55	45
2017	Administration and operations	15	27	14	17	24	2	1	43	43	484
2017	Human resources	20	29	15	16	18	1	1	50	34	91
2017	Financial management	26	21	19	13	19	2	0	48	33	63
2017	Information management	36	19	18	14	4	3	6	60	20	25
2017	Information technology	20	32	18	18	8	4	1	54	27	100
2017	Evaluation	28	43	7	7	16	0	0	71	22	14
2017	Data sciences	6	34	16	16	22	5	0	42	41	16
2017	Policy	21	37	12	8	13	5	5	63	23	66
2017	Project management	12	31	15	22	12	5	3	47	37	39
2017	Other services to the public	10	20	10	24	28	5	3	33	56	221
2017	None of the above	16	19	15	21	23	4	3	37	46	231
2014	Client contact centre	10	18	20	21	25	3	4	29	49	213
2014	Health care practitioners	15	16	11	14	27	9	7	37	49	115
2014	Communications or public affairs	6	8	47	12	14	2	11	16	30	62
2014	Access to information and privacy	30	17	15	14	4	18	3	59	22	35
2014	Security	7	29	0	22	42	0	0	37	63	13
2014	Legal services	6	29	15	10	32	2	6	39	45	53
2014	Administration and operations	8	23	15	19	29	3	3	33	51	393
2014	Human resources	17	26	13	26	18	1	0	43	44	95
2014	Financial management	14	24	24	15	22	0	0	38	38	72
2014	Procurement	0	12	24	40	0	24	0	16	53	10
2014	Information management	12	24	20	13	19	0	12	41	36	34
2014	Information technology	13	31	13	21	17	2	2	46	40	122
2014	Internal audit	36	26	9	10	19	0	0	62	29	11
2014	Evaluation	24	7	31	22	7	0	8	35	32	13
2014	Other services to the public	8	20	7	29	26	8	2	31	61	169
2014	None of the above	8	20	21	14	28	5	3	31	46	197

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	20	17	5	5	1	5	73	10	248
2020	Health care practitioners	53	23	10	4	4	1	6	82	8	257
2020	Communications or public affairs	64	13	13	4	6	0	0	77	10	76
2020	Access to information and privacy	72	14	3	3	7	0	0	86	10	29
2020	Security	82	18	0	0	0	0	0	100	0	13
2020	Legal services	71	18	10	0	0	0	2	90	0	60
2020	Administration and operations	50	25	12	5	4	1	3	79	9	602
2020	Human resources	52	22	16	4	2	1	4	78	6	105
2020	Financial management	51	28	9	4	2	2	4	84	6	84
2020	Procurement	70	23	0	0	8	0	0	92	8	10
2020	Information management	58	20	0	4	9	0	8	86	14	34
2020	Information technology	55	29	12	2	1	0	1	85	3	105
2020	Internal audit	74	26	0	0	0	0	0	100	0	15
2020	Evaluation	55	17	11	6	6	0	5	75	12	16
2020	Data sciences	50	34	13	0	0	3	0	87	0	20
2020	Policy	52	19	16	6	5	2	2	73	11	64
2020	Project management	64	18	11	3	2	0	2	84	5	60
2020	Other services to the public	54	21	14	5	3	1	2	77	8	295
2020	None of the above	54	19	11	4	4	2	5	79	9	233
2019	Client contact centre	55	21	12	4	1	0	7	81	6	250
2019	Health care practitioners	59	18	11	2	2	2	6	84	5	199
2019	Communications or public affairs	42	27	14	3	5	3	6	76	8	63
2019	Access to information and privacy	69	14	7	3	4	0	3	85	8	30
2019	Security	51	49	0	0	0	0	0	100	0	10
2019	Legal services	63	24	2	0	2	2	8	96	2	51
2019	Administration and operations	51	24	10	5	4	1	5	80	9	502
2019	Human resources	54	23	7	6	0	0	9	85	6	115
2019	Financial management	51	30	9	4	3	0	4	84	7	76
2019	Procurement	55	18	27	0	0	0	0	73	0	11
2019	Information management	58	27	3	3	3	0	6	91	7	34
2019	Information technology	56	12	19	5	2	0	6	73	7	105
2019	Internal audit	38	33	11	0	8	0	10	79	9	11
2019	Evaluation	30	55	9	0	0	0	6	91	0	11
2019	Data sciences	24	25	20	6	5	0	20	62	14	16
2019	Policy	57	22	16	0	2	0	3	82	2	60
2019	Project management	48	25	13	4	5	0	5	77	9	65
2019	Other services to the public	49	26	15	4	1	1	4	79	5	222
2019	None of the above	59	20	11	2	2	2	4	84	4	242

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	27	13	8	6	3	2	71	15	248
2020	Health care practitioners	54	20	11	6	2	2	6	80	8	257
2020	Communications or public affairs	57	19	15	4	5	0	0	76	9	76
2020	Access to information and privacy	79	10	7	0	0	3	0	93	0	29
2020	Security	78	15	7	0	0	0	0	93	0	13
2020	Legal services	72	14	10	3	0	0	2	87	3	60
2020	Administration and operations	51	23	14	5	3	2	3	77	9	602
2020	Human resources	46	19	15	10	3	1	6	70	14	104
2020	Financial management	45	25	14	7	5	1	3	73	12	84
2020	Procurement	62	30	8	0	0	0	0	92	0	10
2020	Information management	43	18	21	6	6	0	6	65	13	34
2020	Information technology	48	26	14	4	6	2	1	76	10	105
2020	Internal audit	80	6	6	0	7	0	0	87	7	15
2020	Evaluation	66	17	0	6	0	6	5	94	6	16
2020	Data sciences	47	22	16	4	0	11	0	77	4	21
2020	Policy	53	23	15	3	3	2	0	78	6	64
2020	Project management	54	20	18	3	2	2	2	76	5	61
2020	Other services to the public	47	20	17	8	5	1	2	68	14	294
2020	None of the above	44	25	14	7	5	3	3	72	12	232
2019	Client contact centre	37	19	18	10	8	1	5	60	20	249
2019	Health care practitioners	40	25	17	7	7	2	3	68	14	200
2019	Communications or public affairs	54	27	7	3	3	0	6	86	6	62
2019	Access to information and privacy	84	7	0	3	4	3	0	93	7	30
2019	Security	71	20	10	0	0	0	0	90	0	10
2019	Legal services	53	20	16	2	2	2	4	78	4	50
2019	Administration and operations	41	25	14	9	6	1	4	70	15	502
2019	Human resources	43	29	12	7	2	3	6	78	9	114
2019	Financial management	47	26	15	6	2	1	3	76	9	78
2019	Procurement	26	42	32	0	0	0	0	68	0	12
2019	Information management	40	29	3	3	12	3	11	80	17	33
2019	Information technology	47	25	15	6	3	0	4	76	9	104
2019	Internal audit	51	9	29	0	0	0	11	68	0	10
2019	Evaluation	49	0	22	0	30	0	0	49	30	11
2019	Data sciences	46	25	5	5	0	5	14	89	6	16
2019	Policy	50	29	13	3	2	2	2	82	5	59
2019	Project management	50	24	16	0	5	0	5	78	5	64
2019	Other services to the public	37	22	17	12	8	1	4	61	21	222
2019	None of the above	39	23	15	8	7	1	6	67	17	241

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	10	2	2	4	2	4	91	7	245
2020	Health care practitioners	84	4	2	0	1	3	6	97	1	257
2020	Communications or public affairs	86	6	5	1	1	0	0	93	2	76
2020	Access to information and privacy	93	4	0	0	0	3	0	100	0	29
2020	Security	85	7	7	0	0	0	0	93	0	13
2020	Legal services	87	5	2	5	0	0	2	93	5	60
2020	Administration and operations	82	5	2	1	2	4	3	94	3	599
2020	Human resources	82	4	5	2	2	1	5	91	4	105
2020	Financial management	73	11	3	2	2	5	4	91	5	84
2020	Procurement	92	0	0	0	0	0	8	100	0	10
2020	Information management	73	3	6	0	6	3	8	86	7	34
2020	Information technology	85	5	3	0	1	3	4	96	1	104
2020	Internal audit	94	0	6	0	0	0	0	94	0	15
2020	Evaluation	89	6	0	0	0	0	5	100	0	16
2020	Data sciences	93	0	0	0	0	7	0	100	0	21
2020	Policy	88	3	3	1	2	2	2	94	3	64
2020	Project management	83	10	0	0	2	2	3	98	2	61
2020	Other services to the public	83	5	3	4	1	3	2	92	4	293
2020	None of the above	82	6	3	0	1	5	4	96	1	232
2019	Client contact centre	77	9	3	2	2	2	5	93	4	249
2019	Health care practitioners	81	8	1	0	3	4	3	96	3	197
2019	Communications or public affairs	74	3	6	0	3	4	10	90	3	62
2019	Access to information and privacy	93	4	0	0	4	0	0	96	4	30
2019	Security	68	22	10	0	0	0	0	90	0	10
2019	Legal services	78	4	2	0	4	6	6	93	5	50
2019	Administration and operations	76	7	2	2	3	5	4	92	5	502
2019	Human resources	76	8	3	2	1	2	8	93	3	114
2019	Financial management	80	8	0	1	3	3	5	96	4	78
2019	Procurement	52	15	9	9	0	8	8	79	11	12
2019	Information management	75	11	0	0	6	5	3	93	7	34
2019	Information technology	84	5	3	0	0	3	6	97	0	102
2019	Internal audit	69	11	0	0	10	0	10	89	11	11
2019	Evaluation	87	7	0	0	0	6	0	100	0	11
2019	Data sciences	69	5	0	0	0	5	20	100	0	16
2019	Policy	84	7	2	0	2	2	5	97	2	59
2019	Project management	77	13	4	0	0	1	5	95	0	65
2019	Other services to the public	78	7	2	2	2	3	6	93	5	222
2019	None of the above	74	9	4	2	2	2	7	91	4	243

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	17	5	3	2	1	7	90	5	248
2020	Health care practitioners	75	9	4	1	2	2	7	93	3	255
2020	Communications or public affairs	81	11	4	1	3	0	0	92	4	76
2020	Access to information and privacy	90	4	3	0	0	3	0	97	0	29
2020	Security	93	7	0	0	0	0	0	100	0	13
2020	Legal services	80	12	3	0	0	2	3	97	0	60
2020	Administration and operations	79	7	3	2	1	2	6	94	3	601
2020	Human resources	81	5	4	2	0	1	8	94	2	104
2020	Financial management	82	7	0	1	0	1	9	99	1	83
2020	Procurement	92	0	0	0	0	0	8	100	0	10
2020	Information management	76	10	0	0	3	0	11	96	4	34
2020	Information technology	89	3	1	0	1	1	5	98	1	105
2020	Internal audit	80	20	0	0	0	0	0	100	0	15
2020	Evaluation	72	22	0	0	0	0	5	100	0	16
2020	Data sciences	89	4	0	0	0	3	4	100	0	21
2020	Policy	85	8	3	2	0	0	3	95	2	64
2020	Project management	89	2	5	2	0	0	3	93	2	61
2020	Other services to the public	74	12	4	2	2	1	4	91	4	294
2020	None of the above	79	10	2	0	1	3	5	96	2	231
2019	Client contact centre	74	7	6	2	2	1	8	89	4	249
2019	Health care practitioners	78	9	2	0	2	3	5	96	2	197
2019	Communications or public affairs	72	7	3	0	0	1	16	96	0	62
2019	Access to information and privacy	93	3	0	0	4	0	0	96	4	30
2019	Security	100	0	0	0	0	0	0	100	0	10
2019	Legal services	76	0	6	0	6	4	8	86	7	50
2019	Administration and operations	76	5	3	2	2	3	9	92	5	502
2019	Human resources	77	9	0	1	0	0	14	99	1	112
2019	Financial management	89	4	0	0	0	1	6	100	0	77
2019	Procurement	65	17	0	0	0	0	18	100	0	11
2019	Information management	72	9	5	3	3	0	8	88	7	34
2019	Information technology	83	4	2	1	0	1	9	97	1	105
2019	Internal audit	80	10	0	0	0	0	10	100	0	11
2019	Evaluation	72	0	23	0	0	6	0	76	0	11
2019	Data sciences	65	0	5	0	0	5	25	94	0	16
2019	Policy	82	7	0	0	0	2	10	100	0	58
2019	Project management	88	7	0	0	0	0	5	100	0	65
2019	Other services to the public	72	7	4	3	2	2	11	90	6	219
2019	None of the above	74	8	4	1	2	2	9	92	3	242

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	36	24	10	5	3	1	60	15	246
2020	Health care practitioners	24	40	16	9	4	6	1	68	14	255
2020	Communications or public affairs	34	42	15	7	1	0	0	76	9	76
2020	Access to information and privacy	52	26	14	3	4	0	0	79	7	27
2020	Security	30	47	8	15	0	0	0	77	15	13
2020	Legal services	34	41	13	9	2	2	0	76	10	59
2020	Administration and operations	27	43	15	7	4	4	0	72	12	600
2020	Human resources	28	50	11	8	1	2	0	80	9	105
2020	Financial management	24	46	16	3	6	5	0	73	10	84
2020	Procurement	19	32	49	0	0	0	0	51	0	10
2020	Information management	36	28	12	9	12	3	0	66	22	34
2020	Information technology	35	44	14	5	0	2	0	81	5	105
2020	Internal audit	21	53	20	6	0	0	0	74	6	15
2020	Evaluation	37	51	6	6	0	0	0	88	6	16
2020	Data sciences	32	48	13	3	4	0	0	80	7	21
2020	Policy	30	42	17	8	1	2	0	73	9	64
2020	Project management	24	64	10	2	0	0	0	88	2	61
2020	Other services to the public	22	42	18	8	5	3	0	67	14	292
2020	None of the above	24	39	21	9	3	5	0	66	12	231
2019	Client contact centre	19	35	22	14	6	3	0	56	21	247
2019	Health care practitioners	14	44	16	15	9	1	0	60	24	200
2019	Communications or public affairs	25	50	15	4	0	6	0	80	5	63
2019	Access to information and privacy	54	34	9	3	0	0	0	89	3	30
2019	Security	29	41	20	10	0	0	0	71	10	10
2019	Legal services	23	43	12	8	6	8	0	72	15	51
2019	Administration and operations	17	44	16	13	6	3	0	63	20	505
2019	Human resources	25	43	18	11	1	2	0	69	12	114
2019	Financial management	10	51	17	11	9	3	0	62	21	77
2019	Procurement	11	56	24	9	0	0	0	67	9	12
2019	Information management	28	36	8	17	12	0	0	64	28	34
2019	Information technology	27	49	18	2	1	2	0	78	3	103
2019	Internal audit	56	36	8	0	0	0	0	92	0	11
2019	Evaluation	31	17	9	0	37	6	0	52	39	11
2019	Data sciences	22	63	15	0	0	0	0	85	0	16
2019	Policy	12	56	24	5	3	0	0	68	8	60
2019	Project management	21	54	10	6	7	1	0	76	14	65
2019	Other services to the public	17	36	16	18	11	2	0	54	30	222
2019	None of the above	17	39	16	15	9	2	0	58	25	243
2018	Client contact centre	15	30	19	16	16	4	0	46	34	147
2018	Health care practitioners	12	27	24	19	15	3	0	41	35	141
2018	Communications or public affairs	18	27	33	9	10	2	0	47	19	42
2018	Access to information and privacy	42	36	17	0	5	0	0	78	5	26
2018	Security	9	83	8	0	0	0	0	92	0	11
2018	Legal services	17	45	18	17	3	0	0	62	20	57
2018	Administration and operations	14	37	23	12	8	5	0	54	21	376
2018	Human resources	20	41	27	7	2	3	0	63	9	72
2018	Financial management	17	40	23	11	6	2	0	59	18	50
2018	Information management	31	33	18	13	5	0	0	64	18	23
2018	Information technology	29	43	18	5	4	2	0	73	8	84
2018	Evaluation	16	76	0	8	0	0	0	92	8	12
2018	Data sciences	0	52	0	34	7	7	0	56	44	13
2018	Policy	16	33	35	9	5	2	0	51	14	44
2018	Project management	14	43	20	7	9	7	0	61	17	44
2018	Other services to the public	14	29	20	23	13	1	0	43	37	182
2018	None of the above	16	35	22	15	7	5	1	53	23	153
2017	Client contact centre	16	30	26	14	11	4	0	47	26	219
2017	Health care practitioners	21	31	17	21	9	2	0	52	30	164
2017	Communications or public affairs	22	41	14	17	3	2	0	64	21	63
2017	Access to information and privacy	43	47	9	0	0	0	0	91	0	30
2017	Security	28	28	9	25	10	0	0	55	35	10
2017	Legal services	20	46	13	6	12	2	0	68	19	45
2017	Administration and operations	18	33	19	17	8	5	0	54	26	486
2017	Human resources	15	42	22	11	6	3	0	59	18	91
2017	Financial management	27	27	25	10	8	3	0	55	19	63
2017	Information management	30	29	21	3	10	6	0	64	14	25
2017	Information technology	24	45	19	6	4	3	0	70	10	100
2017	Evaluation	29	33	7	7	16	7	0	67	25	14
2017	Data sciences	12	50	17	10	5	5	0	65	17	16
2017	Policy	25	41	12	7	7	7	0	71	16	67
2017	Project management	14	42	29	2	5	8	0	60	8	39
2017	Other services to the public	11	26	20	21	17	5	0	39	40	221
2017	None of the above	17	30	24	15	10	3	0	49	26	231

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	40	7	5	5	1	0	82	11	244
2020	Health care practitioners	44	35	12	4	2	3	0	81	6	254
2020	Communications or public affairs	47	35	10	7	1	0	0	82	8	74
2020	Access to information and privacy	62	31	3	0	3	0	0	93	3	29
2020	Security	52	40	8	0	0	0	0	92	0	13
2020	Legal services	48	37	5	8	0	2	0	87	8	60
2020	Administration and operations	47	36	8	5	2	2	0	85	7	596
2020	Human resources	42	40	7	7	2	2	0	84	9	105
2020	Financial management	40	39	10	6	4	1	0	80	10	83
2020	Procurement	19	40	41	0	0	0	0	59	0	10
2020	Information management	47	20	15	15	3	0	0	67	18	34
2020	Information technology	45	44	8	2	0	1	0	90	2	103
2020	Internal audit	29	57	7	7	0	0	0	86	7	14
2020	Evaluation	43	45	0	0	6	6	0	94	6	16
2020	Data sciences	55	26	4	8	3	4	0	85	11	21
2020	Policy	36	41	14	5	1	3	0	79	6	64
2020	Project management	35	54	7	5	0	0	0	89	5	60
2020	Other services to the public	46	35	7	6	4	1	0	83	10	290
2020	None of the above	42	38	9	7	3	1	0	81	10	232
2019	Client contact centre	38	39	11	7	3	2	0	78	11	248
2019	Health care practitioners	31	38	17	8	4	2	0	70	12	200
2019	Communications or public affairs	30	54	12	4	0	0	0	84	4	63
2019	Access to information and privacy	63	28	6	4	0	0	0	90	4	30
2019	Security	39	51	0	10	0	0	0	90	10	10
2019	Legal services	43	38	8	8	2	2	0	82	10	51
2019	Administration and operations	36	41	11	7	4	1	0	78	11	501
2019	Human resources	41	38	9	7	3	3	0	81	10	114
2019	Financial management	38	38	10	6	7	1	0	77	14	76
2019	Procurement	26	50	24	0	0	0	0	76	0	12
2019	Information management	35	31	14	14	6	0	0	66	20	33
2019	Information technology	46	38	12	4	0	0	0	84	4	104
2019	Evaluation	31	24	14	23	7	0	0	56	30	11
2019	Data sciences	44	45	11	0	0	0	0	89	0	16
2019	Policy	29	51	8	10	2	0	0	80	11	60
2019	Project management	30	52	7	3	1	6	0	87	5	63
2019	Other services to the public	35	37	10	13	4	2	0	73	17	221
2019	None of the above	38	33	14	10	3	2	0	72	14	241
2018	Client contact centre	33	39	15	6	4	3	0	74	11	147
2018	Health care practitioners	38	32	15	5	8	3	0	72	13	143
2018	Communications or public affairs	35	33	25	2	5	0	0	68	7	42
2018	Access to information and privacy	55	38	4	4	0	0	0	93	4	25
2018	Security	43	57	0	0	0	0	0	100	0	11
2018	Legal services	43	36	8	8	3	2	0	80	12	59
2018	Administration and operations	35	44	11	5	3	2	0	81	8	377
2018	Human resources	37	45	10	6	1	1	0	82	7	72
2018	Financial management	32	38	18	6	4	2	0	72	10	50
2018	Information management	56	29	15	0	0	0	0	85	0	22
2018	Information technology	42	44	7	7	0	0	0	86	7	83
2018	Evaluation	16	68	8	8	0	0	0	84	8	12
2018	Data sciences	15	69	0	8	0	8	0	92	8	12
2018	Policy	30	38	26	5	2	0	0	67	7	43
2018	Project management	35	37	17	5	2	5	0	75	7	44
2018	Other services to the public	34	41	11	7	5	2	0	77	12	182
2018	None of the above	35	41	16	3	1	4	0	80	3	152
2017	Client contact centre	41	39	11	6	3	0	1	80	9	219
2017	Health care practitioners	35	33	16	9	3	3	0	71	13	165
2017	Communications or public affairs	41	43	10	5	2	0	0	84	6	63
2017	Access to information and privacy	68	28	3	0	0	0	0	97	0	30
2017	Security	37	34	10	18	0	0	0	71	18	10
2017	Legal services	47	37	6	6	4	0	0	84	11	45
2017	Administration and operations	36	39	12	7	3	2	0	77	10	486
2017	Human resources	42	37	8	9	3	1	0	80	12	91
2017	Financial management	43	32	19	6	0	0	0	75	6	63
2017	Information management	68	25	3	4	0	0	0	93	4	25
2017	Information technology	44	42	8	5	0	1	0	87	5	100
2017	Evaluation	36	35	22	0	0	7	0	76	0	14
2017	Data sciences	29	43	12	5	0	10	0	81	6	16
2017	Policy	38	38	10	4	4	5	0	80	9	67
2017	Project management	37	37	14	7	0	5	0	77	8	39
2017	Other services to the public	36	38	9	9	6	2	0	75	15	220
2017	None of the above	32	37	18	8	3	2	0	70	11	230
2014	Client contact centre	34	41	14	7	2	1	0	77	9	213
2014	Health care practitioners	41	36	11	5	5	2	0	78	11	116
2014	Communications or public affairs	25	60	4	8	2	2	0	86	9	62
2014	Access to information and privacy	76	21	3	0	0	0	0	97	0	35
2014	Security	36	22	17	16	0	9	0	64	17	13
2014	Legal services	45	37	7	8	1	2	0	84	9	53
2014	Administration and operations	36	39	11	8	5	2	0	76	13	393
2014	Human resources	24	50	7	8	10	1	0	75	18	95
2014	Financial management	42	30	14	2	4	8	0	78	6	72
2014	Procurement	40	36	12	0	0	12	0	86	0	10
2014	Information management	47	27	18	4	2	3	0	76	6	34
2014	Information technology	37	39	12	6	0	5	0	81	6	122
2014	Internal audit	55	45	0	0	0	0	0	100	0	11
2014	Evaluation	39	39	22	0	0	0	0	78	0	13
2014	Other services to the public	29	45	13	6	5	2	0	75	11	169
2014	None of the above	36	26	22	9	3	3	0	65	12	197

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	36	8	4	3	2	0	85	7	247
2020	Health care practitioners	52	30	12	2	1	3	0	85	3	254
2020	Communications or public affairs	39	33	14	1	6	4	2	77	8	76
2020	Access to information and privacy	79	10	3	0	3	4	0	93	4	29
2020	Security	44	48	7	0	0	0	0	93	0	13
2020	Legal services	51	33	5	1	7	3	0	86	9	59
2020	Administration and operations	51	32	10	3	2	2	0	85	5	601
2020	Human resources	44	42	4	4	2	4	0	90	6	105
2020	Financial management	43	30	17	2	4	5	0	76	6	84
2020	Procurement	55	15	23	0	0	8	0	75	0	10
2020	Information management	50	18	21	3	3	5	0	72	6	34
2020	Information technology	52	31	12	4	0	1	1	84	4	104
2020	Internal audit	47	47	0	6	0	0	0	94	6	15
2020	Evaluation	40	36	12	0	0	12	0	86	0	15
2020	Data sciences	35	36	13	0	3	12	0	82	3	21
2020	Policy	33	45	14	5	0	3	0	80	5	64
2020	Project management	41	39	13	3	3	0	0	80	7	61
2020	Other services to the public	49	32	11	4	2	3	0	83	6	295
2020	None of the above	50	29	12	3	1	5	0	83	4	232
2019	Client contact centre	47	33	13	3	2	2	0	81	5	245
2019	Health care practitioners	46	34	14	2	1	3	0	83	2	197
2019	Communications or public affairs	36	32	16	9	0	8	0	74	9	61
2019	Access to information and privacy	65	25	6	0	4	0	0	90	4	30
2019	Security	49	41	10	0	0	0	0	90	0	10
2019	Legal services	55	24	12	4	4	2	0	80	8	51
2019	Administration and operations	42	39	10	5	2	2	0	82	8	503
2019	Human resources	41	38	12	3	1	5	0	83	4	114
2019	Financial management	45	26	16	5	5	4	0	73	10	76
2019	Procurement	26	41	33	0	0	0	0	67	0	12
2019	Information management	44	28	10	6	6	6	0	76	13	33
2019	Information technology	45	37	10	1	0	7	1	89	1	104
2019	Internal audit	63	19	17	0	0	0	0	83	0	10
2019	Evaluation	56	14	0	0	30	0	0	70	30	11
2019	Data sciences	50	40	5	0	0	5	0	94	0	16
2019	Policy	41	41	14	5	0	0	0	82	5	60
2019	Project management	36	44	6	0	1	12	0	91	2	65
2019	Other services to the public	44	33	14	7	0	3	0	79	7	220
2019	None of the above	45	33	12	5	2	3	0	80	7	239
2018	Client contact centre	33	40	16	9	2	1	0	73	11	148
2018	Health care practitioners	42	32	11	4	7	3	0	76	12	142
2018	Communications or public affairs	29	34	24	9	2	2	0	65	11	42
2018	Access to information and privacy	67	17	17	0	0	0	0	83	0	25
2018	Security	43	49	9	0	0	0	0	91	0	11
2018	Legal services	40	31	14	8	2	5	0	75	10	59
2018	Administration and operations	38	38	13	4	3	2	1	78	8	379
2018	Human resources	38	38	14	6	1	4	0	78	7	72
2018	Financial management	39	36	13	4	4	4	0	78	8	50
2018	Information management	43	39	9	0	0	9	0	90	0	22
2018	Information technology	45	35	10	9	0	1	0	81	9	83
2018	Evaluation	34	58	8	0	0	0	0	92	0	12
2018	Data sciences	28	45	12	0	0	14	0	86	0	13
2018	Policy	31	27	28	2	7	5	0	61	9	44
2018	Project management	32	41	14	9	2	2	0	75	11	44
2018	Other services to the public	38	39	11	7	3	3	0	78	10	182
2018	None of the above	37	42	12	3	1	5	0	82	5	151
2017	Client contact centre	35	43	13	3	4	1	1	80	7	218
2017	Health care practitioners	41	30	18	5	3	2	1	73	8	164
2017	Communications or public affairs	40	36	11	4	0	6	2	83	5	63
2017	Access to information and privacy	80	20	0	0	0	0	0	100	0	29
2017	Security	37	43	10	9	0	0	0	80	9	10
2017	Legal services	33	33	15	2	9	8	0	72	12	45
2017	Administration and operations	37	34	16	5	3	4	0	75	9	485
2017	Human resources	38	36	16	4	3	3	0	76	7	90
2017	Financial management	45	30	14	5	5	0	2	76	9	63
2017	Information management	64	22	8	0	3	3	0	89	4	25
2017	Information technology	33	44	13	3	1	7	0	82	4	100
2017	Evaluation	28	49	0	7	8	7	0	83	17	14
2017	Data sciences	29	40	18	0	0	12	0	79	0	15
2017	Policy	36	38	9	4	6	8	0	80	11	67
2017	Project management	33	34	20	0	2	10	0	75	3	39
2017	Other services to the public	35	30	18	6	6	4	1	68	13	220
2017	None of the above	33	34	21	6	3	3	0	69	9	231
2014	Client contact centre	39	35	14	5	3	2	0	76	9	213
2014	Health care practitioners	40	37	16	2	2	2	1	80	3	116
2014	Communications or public affairs	25	14	48	5	3	5	0	40	9	62
2014	Access to information and privacy	73	13	5	0	0	9	0	95	0	35
2014	Security	39	16	20	8	8	9	0	61	17	12
2014	Legal services	37	41	5	10	3	4	0	81	14	53
2014	Administration and operations	38	35	13	6	3	4	1	77	9	393
2014	Human resources	28	52	12	2	1	6	0	84	3	95
2014	Financial management	38	27	13	1	5	8	8	77	8	72
2014	Procurement	40	24	12	0	0	24	0	84	0	10
2014	Information management	46	17	28	0	0	7	2	70	0	34
2014	Information technology	37	39	14	1	1	8	0	83	2	122
2014	Internal audit	47	45	9	0	0	0	0	91	0	11
2014	Evaluation	31	39	30	0	0	0	0	70	0	13
2014	Other services to the public	32	35	20	5	2	6	0	72	7	168
2014	None of the above	29	36	21	6	2	6	0	69	8	196

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	32	13	5	3	5	1	78	9	246
2020	Health care practitioners	47	32	15	2	1	4	0	82	3	253
2020	Communications or public affairs	38	30	19	4	4	4	2	72	8	76
2020	Access to information and privacy	86	7	3	0	3	0	0	93	3	29
2020	Security	44	47	8	0	0	0	0	92	0	13
2020	Legal services	46	24	10	7	3	10	0	78	11	60
2020	Administration and operations	46	30	15	3	2	5	1	80	5	601
2020	Human resources	43	40	8	3	1	5	0	88	4	105
2020	Financial management	44	29	12	4	3	4	4	79	7	84
2020	Procurement	36	15	23	0	0	26	0	69	0	10
2020	Information management	45	26	8	6	3	11	0	80	11	34
2020	Information technology	45	32	13	5	2	4	0	80	7	105
2020	Internal audit	40	54	0	6	0	0	0	94	6	15
2020	Evaluation	32	57	0	0	0	11	0	100	0	16
2020	Data sciences	35	32	9	7	0	16	0	81	8	21
2020	Policy	36	39	13	3	2	8	0	81	5	64
2020	Project management	38	31	18	7	3	3	0	71	10	61
2020	Other services to the public	46	29	14	4	2	5	1	80	6	295
2020	None of the above	42	30	17	3	1	6	0	78	4	232

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	32	7	4	3	2	2	85	8	247
2020	Health care practitioners	48	30	9	4	1	5	2	84	6	256
2020	Communications or public affairs	55	26	5	4	4	2	4	87	8	76
2020	Access to information and privacy	69	21	0	3	3	3	0	93	7	29
2020	Security	67	33	0	0	0	0	0	100	0	13
2020	Legal services	53	28	5	2	7	5	0	86	9	59
2020	Administration and operations	52	31	7	3	2	4	1	87	5	602
2020	Human resources	50	35	6	2	3	3	2	89	5	103
2020	Financial management	48	31	12	0	7	1	1	81	7	83
2020	Procurement	43	34	23	0	0	0	0	77	0	10
2020	Information management	50	22	14	6	3	3	3	76	9	34
2020	Information technology	55	30	7	2	2	2	2	89	4	105
2020	Internal audit	48	39	0	6	0	0	7	93	7	15
2020	Evaluation	60	28	0	0	0	5	6	100	0	16
2020	Data sciences	44	37	3	8	0	8	0	88	9	21
2020	Policy	55	29	10	0	3	3	0	87	3	62
2020	Project management	46	36	5	2	3	6	2	89	5	61
2020	Other services to the public	55	28	7	3	1	3	2	88	5	292
2020	None of the above	53	24	10	5	2	4	2	82	7	232

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	28	5	3	3	0	89	6	246
2020	Health care practitioners	66	25	5	2	2	1	92	4	257
2020	Communications or public affairs	66	22	5	3	4	0	88	7	76
2020	Access to information and privacy	90	7	0	0	4	0	96	4	28
2020	Security	77	7	16	0	0	0	84	0	13
2020	Legal services	74	18	5	2	2	0	92	4	60
2020	Administration and operations	64	26	6	3	1	0	90	4	599
2020	Human resources	63	29	3	3	3	0	92	5	104
2020	Financial management	53	34	5	3	5	0	87	8	83
2020	Procurement	62	15	23	0	0	0	77	0	10
2020	Information management	59	23	3	9	6	0	82	15	34
2020	Information technology	65	29	3	3	0	0	94	3	105
2020	Internal audit	74	19	0	6	0	0	94	6	15
2020	Evaluation	77	23	0	0	0	0	100	0	16
2020	Data sciences	73	16	7	4	0	0	89	4	21
2020	Policy	52	36	9	1	0	2	89	2	64
2020	Project management	66	29	3	0	2	0	95	2	61
2020	Other services to the public	59	32	6	1	2	0	91	3	295
2020	None of the above	62	25	6	5	2	0	87	7	232
2019	Client contact centre	51	33	8	6	2	0	84	8	247
2019	Health care practitioners	53	30	8	5	3	1	84	8	198
2019	Communications or public affairs	49	38	8	6	0	0	87	6	63
2019	Access to information and privacy	72	18	3	7	0	0	90	7	30
2019	Security	61	39	0	0	0	0	100	0	10
2019	Legal services	60	34	2	2	2	0	94	4	51
2019	Administration and operations	48	35	9	4	3	0	83	7	505
2019	Human resources	49	38	5	5	2	0	88	8	114
2019	Financial management	38	42	8	7	5	0	80	12	78
2019	Procurement	34	50	17	0	0	0	83	0	12
2019	Information management	55	28	8	3	6	0	83	9	33
2019	Information technology	52	38	8	2	0	0	90	2	104
2019	Internal audit	70	30	0	0	0	0	100	0	10
2019	Evaluation	49	22	7	23	0	0	70	23	11
2019	Data sciences	61	39	0	0	0	0	100	0	16
2019	Policy	40	47	8	3	2	0	87	5	60
2019	Project management	48	45	6	0	1	0	93	1	65
2019	Other services to the public	48	31	10	8	3	0	79	11	221
2019	None of the above	46	32	13	4	4	0	79	9	244
2018	Client contact centre	42	35	11	8	3	1	77	12	148
2018	Health care practitioners	42	37	9	5	7	0	79	12	143
2018	Communications or public affairs	44	34	10	7	5	0	78	12	42
2018	Access to information and privacy	79	12	5	4	0	0	91	4	24
2018	Security	60	32	8	0	0	0	92	0	11
2018	Legal services	51	36	3	8	2	0	87	10	59
2018	Administration and operations	44	39	9	4	4	0	84	7	379
2018	Human resources	45	41	6	8	0	0	86	8	71
2018	Financial management	37	36	18	9	0	0	73	9	50
2018	Information management	43	40	14	4	0	0	82	4	22
2018	Information technology	52	33	11	4	0	0	86	4	83
2018	Evaluation	32	60	8	0	0	0	92	0	12
2018	Data sciences	34	52	7	0	0	7	92	0	13
2018	Policy	30	49	12	7	2	0	79	9	44
2018	Project management	44	43	5	7	2	0	87	9	44
2018	Other services to the public	40	39	10	7	5	0	79	12	182
2018	None of the above	44	36	11	7	2	0	80	9	151
2017	Client contact centre	44	38	8	7	2	0	83	9	219
2017	Health care practitioners	43	37	7	6	6	0	81	12	165
2017	Communications or public affairs	53	32	9	6	0	0	85	6	63
2017	Access to information and privacy	77	23	0	0	0	0	100	0	29
2017	Security	46	25	0	18	10	0	71	29	10
2017	Legal services	53	36	4	2	4	0	89	6	45
2017	Administration and operations	44	36	10	7	3	0	79	10	484
2017	Human resources	48	36	4	8	4	0	84	12	91
2017	Financial management	47	31	16	3	3	0	78	6	63
2017	Information management	77	20	3	0	0	0	97	0	25
2017	Information technology	53	38	7	2	0	0	91	2	100
2017	Evaluation	50	34	0	16	0	0	84	16	14
2017	Data sciences	51	32	5	12	0	0	83	12	16
2017	Policy	49	38	1	8	4	0	87	12	67
2017	Project management	46	39	5	5	5	0	85	10	39
2017	Other services to the public	37	38	9	11	6	0	75	17	220
2017	None of the above	37	34	13	11	5	0	72	15	230
2014	Client contact centre	39	39	11	6	4	0	78	11	213
2014	Health care practitioners	43	36	7	7	7	0	79	14	116
2014	Communications or public affairs	25	59	7	8	2	0	84	9	62
2014	Access to information and privacy	67	30	3	0	0	0	97	0	35
2014	Security	15	38	17	23	7	0	52	30	13
2014	Legal services	51	34	5	6	4	0	85	10	53
2014	Administration and operations	37	37	10	9	7	0	74	16	393
2014	Human resources	35	41	5	6	13	0	75	19	95
2014	Financial management	35	38	13	10	4	0	73	14	72
2014	Procurement	28	60	12	0	0	0	88	0	10
2014	Information management	52	26	14	4	2	3	80	6	34
2014	Information technology	40	40	13	3	4	1	80	7	122
2014	Internal audit	45	45	0	10	0	0	90	10	11
2014	Evaluation	62	23	0	7	7	0	85	15	13
2014	Other services to the public	36	34	14	10	4	1	71	14	168
2014	None of the above	23	41	14	17	4	0	64	21	195

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	30	13	2	7	0	79	8	247
2020	Health care practitioners	52	29	11	4	3	1	82	7	257
2020	Communications or public affairs	56	21	10	8	5	0	77	13	75
2020	Access to information and privacy	83	7	7	0	3	0	90	3	29
2020	Security	67	16	9	8	0	0	83	8	12
2020	Legal services	57	26	8	3	5	0	83	9	59
2020	Administration and operations	54	26	10	6	4	1	81	10	598
2020	Human resources	55	28	9	6	2	0	83	8	104
2020	Financial management	54	29	8	2	7	0	83	9	83
2020	Information management	41	23	17	13	3	3	67	16	34
2020	Information technology	62	27	12	0	0	0	88	0	104
2020	Internal audit	62	32	0	6	0	0	94	6	15
2020	Evaluation	65	17	6	6	0	6	88	6	16
2020	Data sciences	61	16	12	9	3	0	77	11	21
2020	Policy	45	29	17	8	0	0	75	8	64
2020	Project management	55	31	12	2	2	0	85	3	60
2020	Other services to the public	47	27	14	8	4	0	74	12	295
2020	None of the above	49	28	9	9	5	0	77	14	231
2019	Client contact centre	40	32	10	11	7	0	72	17	247
2019	Health care practitioners	38	32	14	8	8	0	70	16	199
2019	Communications or public affairs	37	34	20	3	4	2	72	7	63
2019	Access to information and privacy	73	18	3	3	3	0	91	6	30
2019	Legal services	45	31	10	12	2	0	77	14	51
2019	Administration and operations	39	32	13	8	8	0	71	16	503
2019	Human resources	43	35	12	5	4	0	79	9	113
2019	Financial management	34	41	8	11	6	0	76	17	77
2019	Procurement	34	33	26	0	8	0	67	8	12
2019	Information management	43	28	18	9	3	0	70	12	34
2019	Information technology	53	32	9	3	3	0	85	6	103
2019	Internal audit	55	45	0	0	0	0	100	0	10
2019	Evaluation	47	30	23	0	0	0	77	0	11
2019	Data sciences	50	50	0	0	0	0	100	0	16
2019	Policy	34	29	18	17	2	0	63	19	60
2019	Project management	33	44	6	9	8	0	77	16	65
2019	Other services to the public	33	29	15	12	11	0	62	23	222
2019	None of the above	42	22	17	9	9	1	65	17	243
2018	Client contact centre	31	23	18	16	12	0	54	28	147
2018	Health care practitioners	28	31	19	11	11	1	60	22	142
2018	Communications or public affairs	22	28	19	19	10	2	51	30	42
2018	Access to information and privacy	64	31	0	5	0	0	95	5	25
2018	Security	60	17	15	8	0	0	77	8	11
2018	Legal services	38	32	11	11	7	0	71	18	59
2018	Administration and operations	34	32	18	9	8	0	65	17	380
2018	Human resources	34	28	19	16	3	0	61	20	69
2018	Financial management	27	38	16	13	6	0	65	19	50
2018	Information management	42	34	14	5	4	0	77	9	22
2018	Information technology	42	38	15	4	2	0	79	6	83
2018	Evaluation	24	34	26	16	0	0	58	16	12
2018	Data sciences	26	43	16	14	0	0	69	14	13
2018	Policy	28	27	19	17	9	0	54	26	44
2018	Project management	26	45	11	12	7	0	71	18	43
2018	Other services to the public	28	28	16	15	12	1	56	27	182
2018	None of the above	33	32	17	12	6	0	65	18	152
2017	Client contact centre	29	33	16	13	9	0	62	21	219
2017	Health care practitioners	30	31	17	12	9	1	61	22	165
2017	Communications or public affairs	34	35	13	15	3	0	69	18	63
2017	Access to information and privacy	66	19	7	8	0	0	85	8	30
2017	Security	37	18	16	9	20	0	55	29	10
2017	Legal services	34	37	17	6	6	0	70	13	45
2017	Administration and operations	31	33	17	11	7	0	65	18	484
2017	Human resources	36	38	9	10	5	1	75	16	91
2017	Financial management	41	32	16	6	5	0	73	11	63
2017	Information management	57	29	10	4	0	0	86	4	25
2017	Information technology	44	34	17	3	1	1	79	4	100
2017	Evaluation	43	27	7	7	16	0	70	23	14
2017	Data sciences	45	27	16	6	5	0	72	12	16
2017	Policy	37	31	13	12	6	1	69	18	67
2017	Project management	25	48	17	2	7	0	73	10	39
2017	Other services to the public	26	26	18	15	15	0	52	30	221
2017	None of the above	28	30	21	9	13	0	57	22	230
2014	Client contact centre	19	33	18	14	15	0	53	29	213
2014	Health care practitioners	21	26	14	18	20	0	47	38	116
2014	Communications or public affairs	7	20	47	13	12	0	28	25	62
2014	Access to information and privacy	80	17	1	0	1	0	97	1	35
2014	Security	7	54	9	15	16	0	61	30	13
2014	Legal services	22	51	9	10	7	1	74	17	53
2014	Administration and operations	22	30	18	14	15	1	52	30	393
2014	Human resources	21	31	19	9	20	0	52	29	95
2014	Financial management	21	30	27	14	8	0	52	22	72
2014	Procurement	26	24	26	24	0	0	50	24	10
2014	Information management	34	36	16	6	6	3	72	12	34
2014	Information technology	28	36	18	15	4	0	63	19	122
2014	Internal audit	27	35	9	19	10	0	62	29	11
2014	Evaluation	24	54	15	7	0	0	78	7	13
2014	Other services to the public	20	26	16	20	17	1	46	38	169
2014	None of the above	9	31	19	21	19	0	41	41	197

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	29	11	5	6	0	0	78	11	244
2020	Health care practitioners	49	34	8	5	3	1	0	84	8	254
2020	Communications or public affairs	51	27	6	10	7	0	0	77	17	76
2020	Access to information and privacy	80	10	7	0	3	0	0	90	3	29
2020	Security	70	15	16	0	0	0	0	84	0	13
2020	Legal services	64	24	3	9	0	0	0	88	9	59
2020	Administration and operations	51	30	9	5	4	0	0	82	9	600
2020	Human resources	54	28	10	5	3	0	0	83	7	103
2020	Financial management	52	29	10	2	7	0	0	81	9	83
2020	Procurement	70	8	15	8	0	0	0	77	8	10
2020	Information management	42	26	18	13	0	0	0	69	13	33
2020	Information technology	60	32	9	0	0	0	0	91	0	105
2020	Internal audit	62	32	0	6	0	0	0	94	6	15
2020	Evaluation	59	35	5	0	0	0	0	95	0	16
2020	Data sciences	55	22	15	9	0	0	0	77	9	21
2020	Policy	42	37	13	8	0	0	0	80	8	64
2020	Project management	55	29	12	3	2	0	0	83	5	60
2020	Other services to the public	48	29	12	8	3	0	0	77	11	292
2020	None of the above	49	28	12	9	3	0	0	76	12	233
2019	Client contact centre	39	29	14	12	6	0	0	68	18	247
2019	Health care practitioners	36	34	12	10	8	0	0	70	18	198
2019	Communications or public affairs	31	50	10	6	2	2	0	82	7	62
2019	Access to information and privacy	69	18	3	9	0	0	0	87	9	30
2019	Security	49	32	20	0	0	0	0	80	0	10
2019	Legal services	45	33	8	12	2	0	0	78	14	51
2019	Administration and operations	37	34	14	9	6	0	0	71	15	499
2019	Human resources	43	36	8	10	3	0	0	78	13	112
2019	Financial management	32	45	7	9	7	0	0	77	15	78
2019	Procurement	26	41	26	8	0	0	0	67	8	12
2019	Information management	40	33	13	12	3	0	0	73	15	34
2019	Information technology	50	37	6	6	2	0	0	87	8	104
2019	Internal audit	55	45	0	0	0	0	0	100	0	10
2019	Evaluation	40	30	0	7	23	0	0	70	30	11
2019	Data sciences	45	55	0	0	0	0	0	100	0	16
2019	Policy	31	40	11	15	3	0	0	71	18	60
2019	Project management	33	49	9	1	8	0	0	82	9	65
2019	Other services to the public	33	31	13	14	8	0	0	65	22	221
2019	None of the above	40	25	17	11	7	1	0	65	18	243
2018	Client contact centre	28	30	17	16	10	0	0	57	25	147
2018	Health care practitioners	27	39	14	8	12	1	0	66	19	142
2018	Communications or public affairs	22	30	23	17	5	2	0	54	22	42
2018	Access to information and privacy	65	21	4	10	0	0	0	86	10	23
2018	Security	60	17	15	8	0	0	0	77	8	11
2018	Legal services	39	41	8	7	5	0	0	80	12	58
2018	Administration and operations	31	36	19	9	5	0	0	67	14	374
2018	Human resources	28	38	20	14	1	0	0	65	15	72
2018	Financial management	30	40	15	12	4	0	0	69	16	50
2018	Information management	42	29	19	5	4	0	0	72	9	22
2018	Information technology	41	41	15	2	1	0	0	82	4	83
2018	Evaluation	24	42	18	16	0	0	0	66	16	12
2018	Data sciences	19	47	0	34	0	0	0	66	34	13
2018	Policy	21	38	19	15	7	0	0	59	22	44
2018	Project management	23	49	8	16	4	0	0	72	20	44
2018	Other services to the public	28	30	17	14	11	0	0	58	26	180
2018	None of the above	30	33	14	15	6	0	1	64	21	149
2017	Client contact centre	27	35	20	10	7	0	0	62	18	219
2017	Health care practitioners	25	37	20	11	7	0	0	62	18	165
2017	Communications or public affairs	39	33	12	13	3	0	0	72	16	63
2017	Access to information and privacy	69	23	3	5	0	0	0	92	5	30
2017	Security	37	34	0	9	20	0	0	71	29	10
2017	Legal services	33	45	11	4	6	0	0	78	11	45
2017	Administration and operations	31	35	16	13	6	0	0	66	19	486
2017	Human resources	32	44	11	8	5	0	0	75	13	91
2017	Financial management	38	38	8	13	3	0	0	76	16	63
2017	Information management	55	38	7	0	0	0	0	93	0	25
2017	Information technology	47	35	13	4	1	0	0	82	5	100
2017	Evaluation	43	27	7	7	16	0	0	70	23	14
2017	Data sciences	51	27	11	6	5	0	0	77	12	16
2017	Policy	36	38	10	9	7	0	0	73	16	67
2017	Project management	22	51	15	7	5	0	0	73	12	39
2017	Other services to the public	25	33	16	15	11	0	0	58	26	221
2017	None of the above	27	30	20	16	8	0	0	57	24	231
2014	Client contact centre	20	35	14	18	13	0	0	55	31	213
2014	Health care practitioners	21	27	12	17	23	0	0	48	40	116
2014	Communications or public affairs	7	19	51	13	9	0	0	26	22	62
2014	Access to information and privacy	80	15	4	1	0	0	0	95	1	35
2014	Security	7	54	9	15	16	0	0	61	30	13
2014	Legal services	26	41	13	17	3	0	0	67	20	53
2014	Administration and operations	23	31	18	14	14	0	0	54	28	393
2014	Human resources	19	31	20	12	17	0	0	50	29	95
2014	Financial management	28	27	23	14	8	0	0	55	22	72
2014	Procurement	14	36	38	12	0	0	0	50	12	10
2014	Information management	33	40	10	8	8	0	0	74	16	34
2014	Information technology	25	41	16	16	2	0	0	66	18	122
2014	Internal audit	27	35	9	29	0	0	0	62	29	11
2014	Evaluation	24	45	23	7	0	0	0	69	7	13
2014	Other services to the public	18	27	17	21	17	0	0	45	39	169
2014	None of the above	10	31	18	24	18	0	0	41	42	197

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	21	16	10	8	5	0	63	19	247
2020	Health care practitioners	46	22	10	10	6	5	0	72	17	256
2020	Communications or public affairs	39	26	16	13	7	0	0	64	20	76
2020	Access to information and privacy	66	11	10	7	0	7	0	82	7	29
2020	Security	77	0	15	8	0	0	0	77	8	13
2020	Legal services	46	26	10	8	5	3	2	75	14	60
2020	Administration and operations	44	24	14	10	5	3	0	70	15	602
2020	Human resources	44	23	18	10	4	1	0	67	14	104
2020	Financial management	54	20	14	5	6	1	0	75	11	83
2020	Procurement	34	0	59	8	0	0	0	34	8	10
2020	Information management	40	12	15	17	13	3	0	53	31	33
2020	Information technology	53	29	13	3	1	1	0	83	4	105
2020	Internal audit	61	26	7	6	0	0	0	87	6	15
2020	Evaluation	37	35	22	6	0	0	0	72	6	16
2020	Data sciences	41	29	4	12	3	11	0	79	17	21
2020	Policy	36	25	13	22	0	5	0	64	23	64
2020	Project management	50	30	10	10	0	0	0	80	10	60
2020	Other services to the public	43	19	18	10	6	4	0	64	17	294
2020	None of the above	44	22	13	11	7	3	0	67	19	233
2019	Client contact centre	34	19	17	13	13	4	0	55	28	249
2019	Health care practitioners	39	22	18	13	5	2	0	62	19	199
2019	Communications or public affairs	35	21	17	14	6	7	0	60	22	62
2019	Access to information and privacy	55	20	18	7	0	0	0	75	7	29
2019	Security	61	20	0	20	0	0	0	80	20	10
2019	Legal services	49	18	16	4	14	0	0	66	18	51
2019	Administration and operations	35	24	18	12	9	2	0	60	21	506
2019	Human resources	36	23	15	9	8	6	2	65	18	114
2019	Financial management	34	26	13	15	11	1	0	61	27	78
2019	Procurement	26	33	26	8	8	0	0	59	15	12
2019	Information management	39	19	24	11	6	0	0	58	17	34
2019	Information technology	41	27	19	8	4	1	0	69	12	104
2019	Internal audit	41	40	10	0	0	9	0	89	0	10
2019	Evaluation	47	22	31	0	0	0	0	69	0	11
2019	Data sciences	46	40	10	0	5	0	0	86	5	16
2019	Policy	23	25	30	14	3	5	0	50	19	59
2019	Project management	34	27	18	10	9	2	0	62	19	65
2019	Other services to the public	31	22	19	12	13	2	1	55	26	219
2019	None of the above	34	19	17	14	11	3	1	55	27	243
2018	Client contact centre	29	21	20	13	15	3	0	51	29	147
2018	Health care practitioners	29	22	19	15	14	1	0	52	29	142
2018	Communications or public affairs	20	9	29	21	12	9	0	32	36	42
2018	Access to information and privacy	67	20	8	5	0	0	0	87	5	25
2018	Security	34	43	0	8	15	0	0	77	23	11
2018	Legal services	36	27	16	10	11	0	0	63	21	59
2018	Administration and operations	28	26	19	11	10	6	0	57	23	379
2018	Human resources	21	33	21	21	3	1	0	54	24	72
2018	Financial management	30	20	27	16	4	2	2	51	21	50
2018	Information management	32	23	22	18	0	5	0	58	19	22
2018	Information technology	38	37	13	8	1	2	0	77	10	83
2018	Evaluation	18	40	26	8	0	8	0	63	9	12
2018	Data sciences	7	29	43	14	0	7	0	39	15	13
2018	Policy	18	29	21	23	6	2	0	48	30	44
2018	Project management	25	29	17	23	6	0	0	54	29	44
2018	Other services to the public	29	20	19	16	15	1	0	50	31	182
2018	None of the above	32	21	17	18	9	3	1	54	28	152
2017	Client contact centre	26	23	19	14	11	5	1	53	27	219
2017	Health care practitioners	28	22	19	14	14	3	0	52	28	165
2017	Communications or public affairs	34	23	19	13	6	4	0	60	20	63
2017	Access to information and privacy	60	20	0	12	5	3	0	82	18	30
2017	Legal services	35	15	16	19	16	0	0	50	34	45
2017	Administration and operations	31	26	16	14	10	4	0	59	24	486
2017	Human resources	30	25	22	11	7	5	0	58	19	91
2017	Financial management	40	24	20	9	3	0	2	66	13	63
2017	Information management	34	30	20	11	6	0	0	64	16	25
2017	Information technology	41	38	11	7	2	1	0	80	9	99
2017	Evaluation	43	7	21	7	16	7	0	53	25	14
2017	Data sciences	40	27	12	11	11	0	0	66	22	16
2017	Policy	39	28	6	14	7	6	0	71	23	67
2017	Project management	25	29	12	17	14	2	0	56	32	39
2017	Other services to the public	25	19	23	14	15	4	0	46	30	221
2017	None of the above	28	20	20	15	11	6	0	51	28	231
2014	Client contact centre	23	22	17	16	15	6	1	48	33	213
2014	Health care practitioners	31	14	18	9	18	10	0	49	31	116
2014	Communications or public affairs	10	51	2	13	12	2	10	70	28	62
2014	Access to information and privacy	53	9	34	3	0	1	0	63	3	35
2014	Security	7	48	15	22	9	0	0	55	30	13
2014	Legal services	29	31	14	11	13	2	0	61	25	53
2014	Administration and operations	25	20	22	15	12	4	2	49	28	393
2014	Human resources	20	23	16	19	20	2	0	44	40	95
2014	Financial management	25	26	21	14	11	1	0	53	26	72
2014	Procurement	48	12	26	12	0	2	0	61	12	10
2014	Information management	40	29	12	8	8	2	0	71	17	34
2014	Information technology	28	33	17	9	4	6	1	66	15	122
2014	Internal audit	53	9	9	9	21	0	0	62	29	11
2014	Evaluation	9	30	45	16	0	0	0	39	16	13
2014	Other services to the public	20	22	21	19	12	7	0	45	33	169
2014	None of the above	19	18	23	17	12	9	2	42	33	197

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	24	46	30	248
2020	Health care practitioners	16	58	27	257
2020	Communications or public affairs	28	43	29	76
2020	Access to information and privacy	21	59	21	29
2020	Security	16	55	30	13
2020	Legal services	20	56	24	60
2020	Administration and operations	23	38	39	601
2020	Human resources	35	38	27	105
2020	Financial management	21	49	31	84
2020	Procurement	36	34	30	10
2020	Information management	15	41	44	34
2020	Information technology	16	50	34	105
2020	Internal audit	13	54	33	15
2020	Evaluation	11	23	66	16
2020	Data sciences	27	33	40	21
2020	Policy	20	42	38	64
2020	Project management	31	35	34	61
2020	Other services to the public	21	42	37	295
2020	None of the above	24	35	40	233
2019	Client contact centre	30	40	30	249
2019	Health care practitioners	15	51	33	200
2019	Communications or public affairs	27	29	44	63
2019	Access to information and privacy	23	46	31	30
2019	Security	10	71	20	10
2019	Legal services	16	47	38	51
2019	Administration and operations	33	30	37	505
2019	Human resources	32	25	43	115
2019	Financial management	16	39	45	78
2019	Procurement	34	32	35	12
2019	Information management	20	34	46	34
2019	Information technology	19	44	36	105
2019	Internal audit	38	37	25	11
2019	Evaluation	37	39	24	11
2019	Data sciences	34	30	36	16
2019	Policy	34	18	48	60
2019	Project management	29	33	39	65
2019	Other services to the public	25	39	36	222
2019	None of the above	32	35	33	244
2018	Client contact centre	30	37	32	147
2018	Health care practitioners	23	49	28	143
2018	Communications or public affairs	37	20	43	42
2018	Access to information and privacy	19	41	41	26
2018	Security	31	60	9	11
2018	Legal services	18	45	36	58
2018	Administration and operations	28	33	38	380
2018	Human resources	35	28	38	71
2018	Financial management	18	44	38	50
2018	Information management	15	45	40	22
2018	Information technology	11	58	30	84
2018	Evaluation	8	52	40	12
2018	Data sciences	48	22	31	13
2018	Policy	30	32	38	44
2018	Project management	36	28	36	44
2018	Other services to the public	27	36	37	181
2018	None of the above	30	31	39	152
2017	Client contact centre	26	41	33	219
2017	Health care practitioners	17	49	34	165
2017	Communications or public affairs	28	39	33	63
2017	Access to information and privacy	23	45	32	30
2017	Security	54	28	18	10
2017	Legal services	29	46	25	45
2017	Administration and operations	26	34	40	486
2017	Human resources	35	24	41	91
2017	Financial management	14	51	35	63
2017	Information management	30	28	42	25
2017	Information technology	13	54	33	100
2017	Evaluation	22	42	37	14
2017	Data sciences	21	29	50	16
2017	Policy	30	28	42	67
2017	Project management	33	30	36	39
2017	Other services to the public	20	40	40	221
2017	None of the above	29	35	36	232
2014	Client contact centre	27	37	35	212
2014	Health care practitioners	22	40	38	116
2014	Communications or public affairs	17	62	21	62
2014	Access to information and privacy	34	30	36	35
2014	Security	25	45	30	13
2014	Legal services	22	40	38	53
2014	Administration and operations	24	33	43	393
2014	Human resources	38	23	39	95
2014	Financial management	11	51	39	72
2014	Procurement	38	26	36	10
2014	Information management	12	47	42	34
2014	Information technology	26	44	29	122
2014	Internal audit	19	52	29	11
2014	Evaluation	24	54	22	13
2014	Other services to the public	21	40	40	169
2014	None of the above	29	37	34	197

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Client contact centre	21	18	31	5	21	5	57
2020	Health care practitioners	30	22	26	5	18	0	42
2020	Communications or public affairs	9	18	35	5	25	9	21
2020	Legal services	24	24	17	0	36	0	11
2020	Administration and operations	13	35	27	3	17	6	135
2020	Human resources	19	46	21	6	8	0	34
2020	Financial management	22	38	22	12	0	5	18
2020	Information technology	26	61	13	0	0	0	16
2020	Policy	7	62	31	0	0	0	13
2020	Project management	16	46	22	0	16	0	19
2020	Other services to the public	8	37	25	9	14	6	60
2020	None of the above	18	41	17	4	17	4	55
2019	Client contact centre	14	18	37	5	23	3	67
2019	Health care practitioners	34	28	17	4	7	11	29
2019	Communications or public affairs	11	21	27	0	35	6	15
2019	Administration and operations	15	35	22	4	17	6	159
2019	Human resources	26	32	30	0	3	10	36
2019	Financial management	8	47	8	8	21	8	11
2019	Information technology	20	23	30	0	18	10	19
2019	Policy	20	45	16	4	14	0	19
2019	Project management	0	43	16	21	10	11	17
2019	Other services to the public	22	18	34	3	12	10	54
2019	None of the above	22	18	28	4	15	14	73
2018	Client contact centre	20	11	46	8	7	7	43
2018	Health care practitioners	23	15	39	11	6	6	33
2018	Communications or public affairs	0	33	45	12	10	0	15
2018	Legal services	18	9	54	9	0	9	11
2018	Administration and operations	16	35	21	0	23	5	105
2018	Human resources	16	61	12	6	4	0	25
2018	Information technology	10	51	39	0	0	0	10
2018	Policy	0	58	26	0	8	8	12
2018	Project management	6	51	19	19	0	5	16
2018	Other services to the public	17	22	47	10	0	4	50
2018	None of the above	18	34	26	9	7	7	45
2017	Client contact centre	17	22	35	3	19	3	55
2017	Health care practitioners	29	26	25	17	0	3	28
2017	Communications or public affairs	5	21	32	5	37	0	17
2017	Legal services	7	7	37	0	34	14	13
2017	Administration and operations	13	32	28	2	18	7	121
2017	Human resources	19	23	27	13	19	0	30
2017	Information technology	30	51	0	0	11	8	13
2017	Policy	10	29	9	9	38	5	20
2017	Project management	22	29	22	12	15	0	13
2017	Other services to the public	13	31	26	11	8	11	45
2017	None of the above	32	21	27	9	7	4	66
2014	Client contact centre	16	15	37	5	9999	27	50
2014	Health care practitioners	64	0	11	11	9999	13	24
2014	Communications or public affairs	14	19	57	0	9999	10	21
2014	Legal services	39	6	39	0	9999	15	13
2014	Administration and operations	13	35	26	11	9999	16	102
2014	Human resources	14	19	33	6	9999	27	33
2014	Information technology	31	32	0	6	9999	31	26
2014	Other services to the public	33	7	30	28	9999	2	35
2014	None of the above	12	31	17	29	9999	11	48

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	248
2020	Health care practitioners	7	93	257
2020	Communications or public affairs	14	86	76
2020	Security	0	100	13
2020	Legal services	10	90	60
2020	Administration and operations	7	93	601
2020	Human resources	7	93	104
2020	Financial management	12	88	84
2020	Procurement	0	100	10
2020	Information management	23	77	34
2020	Data sciences	0	100	21
2020	Policy	12	88	64
2020	Project management	8	92	61
2020	Other services to the public	12	88	295
2020	None of the above	8	92	233
2019	Client contact centre	13	87	250
2019	Health care practitioners	13	87	200
2019	Communications or public affairs	16	84	63
2019	Security	0	100	10
2019	Legal services	18	82	50
2019	Administration and operations	15	85	503
2019	Human resources	13	87	115
2019	Financial management	14	86	78
2019	Information management	28	72	34
2019	Information technology	5	95	105
2019	Internal audit	0	100	11
2019	Policy	8	92	60
2019	Project management	7	93	65
2019	Other services to the public	17	83	221
2019	None of the above	13	87	242
2018	Client contact centre	13	87	148
2018	Health care practitioners	20	80	142
2018	Communications or public affairs	21	79	42
2018	Legal services	18	82	59
2018	Administration and operations	16	84	379
2018	Human resources	14	86	72
2018	Financial management	22	78	50
2018	Information technology	6	94	84
2018	Policy	14	86	44
2018	Project management	13	87	44
2018	Other services to the public	21	79	181
2018	None of the above	20	80	152

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	34	66	21
2020	Health care practitioners	25	75	18
2020	Administration and operations	54	46	42
2020	Financial management	50	50	10
2020	Other services to the public	49	51	34
2020	None of the above	37	63	19
2019	Client contact centre	55	45	31
2019	Health care practitioners	28	72	27
2019	Administration and operations	57	43	78
2019	Human resources	31	69	16
2019	Other services to the public	57	43	38
2019	None of the above	47	53	31
2018	Client contact centre	52	48	20
2018	Health care practitioners	56	44	28
2018	Administration and operations	58	42	59
2018	Other services to the public	59	41	38
2018	None of the above	64	36	30

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	52	48	21
2020	Health care practitioners	69	31	18
2020	Administration and operations	50	50	42
2020	Other services to the public	45	55	34
2020	None of the above	63	37	19
2019	Client contact centre	43	57	31
2019	Health care practitioners	66	34	27
2019	Administration and operations	64	36	78
2019	Financial management	40	60	12
2019	Other services to the public	59	41	38
2019	None of the above	75	25	31
2018	Client contact centre	61	39	20
2018	Health care practitioners	46	54	28
2018	Legal services	54	46	11
2018	Administration and operations	56	44	59
2018	Other services to the public	49	51	38
2018	None of the above	46	54	30

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	11
2020	Financial management	0	100	10
2019	Health care practitioners	0	100	27
2019	Financial management	0	100	12
2018	Administration and operations	10	90	59
2018	Human resources	0	100	11
2018	Financial management	0	100	11

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	21
2020	Communications or public affairs	100	11
2020	Administration and operations	100	42
2020	Financial management	100	10
2020	None of the above	100	19
2019	Communications or public affairs	100	11
2019	Administration and operations	100	78
2019	Human resources	100	16
2019	Financial management	100	12
2018	Client contact centre	100	20
2018	Legal services	100	11
2018	Administration and operations	100	59
2018	Human resources	100	11
2018	Financial management	100	11

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	21
2020	Communications or public affairs	100	11
2020	None of the above	100	19
2019	Client contact centre	100	31
2019	Communications or public affairs	100	11
2019	Human resources	100	16
2019	Financial management	100	12
2019	None of the above	100	31
2018	Client contact centre	100	20
2018	Health care practitioners	100	28
2018	Financial management	100	11
2018	None of the above	100	30

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	11
2020	Administration and operations	12	88	42
2020	Financial management	0	100	10
2020	Other services to the public	23	77	34
2019	Client contact centre	18	82	31
2019	Administration and operations	10	90	78
2019	Human resources	0	100	16
2019	Financial management	0	100	12
2019	Other services to the public	20	80	38
2018	Client contact centre	39	61	20
2018	Administration and operations	10	90	59
2018	Human resources	0	100	11
2018	Financial management	0	100	11
2018	Other services to the public	26	74	38

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	11
2020	Financial management	100	10
2019	Health care practitioners	100	27
2019	Communications or public affairs	100	11
2019	Financial management	100	12
2018	Health care practitioners	100	28
2018	Legal services	100	11

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	43	57	21
2020	Health care practitioners	40	60	18
2020	Administration and operations	37	63	42
2020	Other services to the public	39	61	34
2020	None of the above	41	59	19
2019	Client contact centre	49	51	31
2019	Health care practitioners	39	61	26
2019	Administration and operations	50	50	78
2019	Financial management	49	51	12
2019	Other services to the public	39	61	38
2019	None of the above	37	63	31
2018	Client contact centre	47	53	20
2018	Health care practitioners	34	66	28
2018	Administration and operations	45	55	59
2018	Human resources	46	54	11
2018	Other services to the public	29	71	38
2018	None of the above	33	67	30

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	33	67	21
2020	Health care practitioners	55	45	18
2020	Administration and operations	36	64	42
2020	Other services to the public	39	61	34
2020	None of the above	37	63	19
2019	Client contact centre	44	56	31
2019	Health care practitioners	62	38	26
2019	Communications or public affairs	57	43	11
2019	Administration and operations	45	55	78
2019	Human resources	31	69	16
2019	Other services to the public	42	58	38
2019	None of the above	53	47	31
2018	Client contact centre	34	66	20
2018	Health care practitioners	52	48	28
2018	Legal services	46	54	11
2018	Administration and operations	37	63	59
2018	Other services to the public	31	69	38
2018	None of the above	49	51	30

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	33	67	21
2020	Health care practitioners	45	55	18
2020	Administration and operations	55	45	42
2020	Other services to the public	33	67	34
2019	Client contact centre	49	51	31
2019	Health care practitioners	37	63	26
2019	Communications or public affairs	44	56	11
2019	Administration and operations	53	47	78
2019	Human resources	45	55	16
2019	Financial management	58	42	12
2019	Other services to the public	55	45	38
2019	None of the above	59	41	31
2018	Client contact centre	42	58	20
2018	Health care practitioners	44	56	28
2018	Administration and operations	50	50	59
2018	Financial management	44	56	11
2018	Other services to the public	40	60	38
2018	None of the above	54	46	30

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	33	67	21
2020	Health care practitioners	39	61	18
2020	Administration and operations	35	65	42
2020	Other services to the public	39	61	34
2020	None of the above	37	63	19
2019	Client contact centre	43	57	31
2019	Health care practitioners	43	57	26
2019	Communications or public affairs	54	46	11
2019	Administration and operations	53	47	78
2019	Human resources	36	64	16
2019	Financial management	52	48	12
2019	Other services to the public	65	35	38
2019	None of the above	52	48	31
2018	Client contact centre	37	63	20
2018	Health care practitioners	44	56	28
2018	Administration and operations	50	50	59
2018	Other services to the public	34	66	38
2018	None of the above	41	59	30

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	28	72	21
2020	Health care practitioners	55	45	18
2020	Administration and operations	41	59	42
2020	Other services to the public	27	73	34
2019	Client contact centre	28	72	31
2019	Health care practitioners	43	57	26
2019	Communications or public affairs	48	52	11
2019	Administration and operations	32	68	78
2019	Human resources	43	57	16
2019	Other services to the public	30	70	38
2019	None of the above	45	55	31
2018	Health care practitioners	31	69	28
2018	Legal services	55	45	11
2018	Administration and operations	40	60	59
2018	Other services to the public	24	76	38
2018	None of the above	41	59	30

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	57	43	21
2020	Health care practitioners	49	51	18
2020	Administration and operations	47	53	42
2020	Other services to the public	68	32	34
2020	None of the above	47	53	19
2019	Client contact centre	43	57	31
2019	Health care practitioners	44	56	26
2019	Communications or public affairs	44	56	11
2019	Administration and operations	49	51	78
2019	Human resources	30	70	16
2019	Financial management	49	51	12
2019	Other services to the public	66	34	38
2019	None of the above	63	37	31
2018	Client contact centre	56	44	20
2018	Health care practitioners	49	51	28
2018	Administration and operations	45	55	59
2018	Human resources	51	49	11
2018	Financial management	46	54	11
2018	Other services to the public	66	34	38
2018	None of the above	60	40	30

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	29	71	21
2020	Health care practitioners	58	42	18
2020	Administration and operations	38	62	42
2020	Other services to the public	41	59	34
2019	Client contact centre	36	64	31
2019	Health care practitioners	42	58	26
2019	Communications or public affairs	44	56	11
2019	Administration and operations	35	65	78
2019	Other services to the public	40	60	38
2019	None of the above	45	55	31
2018	Health care practitioners	26	74	28
2018	Administration and operations	24	76	59
2018	Financial management	54	46	11
2018	Other services to the public	32	68	38
2018	None of the above	31	69	30

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	21
2020	Health care practitioners	100	18
2020	Administration and operations	100	42
2020	Financial management	100	10
2019	Client contact centre	100	31
2019	Health care practitioners	100	26
2019	Communications or public affairs	100	11
2019	Human resources	100	16
2019	Financial management	100	12
2019	Other services to the public	100	38
2019	None of the above	100	31
2018	Client contact centre	100	20
2018	Health care practitioners	100	28
2018	Legal services	100	11
2018	Human resources	100	11
2018	Financial management	100	11
2018	Other services to the public	100	38
2018	None of the above	100	30

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	42
2020	Financial management	0	100	10
2019	Administration and operations	8	92	78
2019	Human resources	0	100	16
2019	Financial management	0	100	12
2018	Human resources	0	100	11
2018	Financial management	0	100	11

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Health care practitioners	35	65	18
2020	Financial management	0	100	10
2020	Other services to the public	14	86	34
2019	Client contact centre	15	85	31
2019	Health care practitioners	27	73	26
2019	Administration and operations	12	88	78
2019	Human resources	0	100	16
2019	Financial management	0	100	12
2019	Other services to the public	17	83	38
2019	None of the above	15	85	31
2018	Client contact centre	37	63	20
2018	Administration and operations	11	89	59
2018	Human resources	0	100	11
2018	Financial management	0	100	11
2018	Other services to the public	24	76	38

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	38	62	21
2020	Health care practitioners	54	46	18
2020	Communications or public affairs	44	56	11
2020	Administration and operations	35	65	42
2020	Other services to the public	47	53	34
2020	None of the above	37	63	19
2019	Client contact centre	45	55	31
2019	Health care practitioners	44	56	26
2019	Communications or public affairs	54	46	11
2019	Administration and operations	54	46	78
2019	Human resources	51	49	16
2019	Other services to the public	65	35	38
2019	None of the above	61	39	31
2018	Client contact centre	35	65	20
2018	Health care practitioners	46	54	28
2018	Administration and operations	49	51	59
2018	Other services to the public	48	52	38
2018	None of the above	39	61	30

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	24	76	21
2020	Health care practitioners	43	57	18
2020	Administration and operations	26	74	42
2020	Financial management	0	100	10
2020	Other services to the public	26	74	34
2019	Client contact centre	33	67	31
2019	Health care practitioners	28	72	26
2019	Administration and operations	25	75	78
2019	Other services to the public	32	68	38
2019	None of the above	29	71	31
2018	Client contact centre	30	70	20
2018	Administration and operations	18	82	59
2018	Other services to the public	21	79	38
2018	None of the above	17	83	30

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Health care practitioners	0	100	18
2020	Communications or public affairs	0	100	11
2020	Administration and operations	21	79	42
2020	Financial management	0	100	10
2020	None of the above	0	100	19
2019	Client contact centre	21	79	31
2019	Communications or public affairs	0	100	11
2019	Administration and operations	19	81	78
2019	Other services to the public	22	78	38
2019	None of the above	20	80	31
2018	Administration and operations	15	85	59
2018	Other services to the public	18	82	38
2018	None of the above	24	76	30

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	76	24	21
2020	Health care practitioners	46	54	18
2020	Administration and operations	59	41	42
2020	Other services to the public	58	42	34
2020	None of the above	25	75	19
2019	Client contact centre	64	36	31
2019	Health care practitioners	62	38	26
2019	Administration and operations	54	46	78
2019	Human resources	43	57	16
2019	Financial management	58	42	12
2019	Other services to the public	65	35	38
2019	None of the above	46	54	31
2018	Client contact centre	52	48	20
2018	Health care practitioners	62	38	28
2018	Legal services	54	46	11
2018	Administration and operations	53	47	58
2018	Human resources	57	43	11
2018	Other services to the public	53	47	38
2018	None of the above	44	56	30

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	38	62	21
2020	Health care practitioners	42	58	18
2020	Administration and operations	36	64	42
2020	Other services to the public	38	62	34
2020	None of the above	26	74	19
2019	Client contact centre	32	68	31
2019	Health care practitioners	34	66	26
2019	Communications or public affairs	55	45	11
2019	Administration and operations	27	73	78
2019	Other services to the public	42	58	38
2019	None of the above	32	68	31
2018	Client contact centre	42	58	20
2018	Health care practitioners	18	82	28
2018	Administration and operations	29	71	58
2018	Other services to the public	28	72	38
2018	None of the above	22	78	30

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	10
2019	Financial management	0	100	12
2019	None of the above	15	85	31
2018	Client contact centre	0	100	20
2018	Human resources	0	100	11
2018	Financial management	0	100	11

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	38	62	21
2020	Health care practitioners	25	75	18
2020	Administration and operations	33	67	42
2020	Other services to the public	25	75	34
2020	None of the above	31	69	19
2019	Client contact centre	24	76	31
2019	Health care practitioners	35	65	26
2019	Administration and operations	33	67	78
2019	Other services to the public	35	65	38
2019	None of the above	31	69	31
2018	Health care practitioners	28	72	28
2018	Administration and operations	29	71	58
2018	Human resources	0	100	11
2018	Financial management	0	100	11
2018	Other services to the public	21	79	38
2018	None of the above	23	77	30

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	10
2020	None of the above	0	100	19
2019	Client contact centre	18	82	31
2019	Health care practitioners	18	82	26
2019	Administration and operations	8	92	78
2019	Financial management	0	100	12
2019	Other services to the public	11	89	38
2018	Human resources	0	100	11
2018	Financial management	0	100	11

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	11
2020	Administration and operations	14	86	42
2020	Financial management	0	100	10
2019	Client contact centre	15	85	31
2019	Communications or public affairs	0	100	11
2019	Administration and operations	8	92	78
2019	Human resources	0	100	16
2019	Financial management	0	100	12
2019	Other services to the public	12	88	38
2018	Human resources	0	100	11
2018	Financial management	0	100	11
2018	Other services to the public	12	88	38
2018	None of the above	0	100	30

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	18	82	31
2019	Health care practitioners	28	72	26
2019	Administration and operations	12	88	78
2019	Other services to the public	14	86	38
2018	Administration and operations	18	82	58
2018	Other services to the public	13	87	38

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	12	88	42
2019	Client contact centre	27	73	31
2019	Communications or public affairs	0	100	11
2019	Administration and operations	9	91	78
2019	Other services to the public	27	73	38
2018	Financial management	0	100	11
2018	Other services to the public	20	80	38

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Health care practitioners	38	62	18
2020	Administration and operations	22	78	42
2020	Other services to the public	26	74	34
2020	None of the above	37	63	19
2019	Administration and operations	25	75	78
2019	Human resources	37	63	16
2019	None of the above	28	72	31
2018	Health care practitioners	25	75	28
2018	Administration and operations	31	69	58
2018	Other services to the public	23	77	38
2018	None of the above	36	64	30

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	11
2019	Administration and operations	7	93	71
2019	Financial management	0	100	12
2018	Administration and operations	16	84	54

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	11
2020	Administration and operations	28	72	36
2019	Administration and operations	20	80	71
2019	Human resources	31	69	16
2019	Other services to the public	20	80	33
2018	Health care practitioners	49	51	25
2018	Administration and operations	19	81	54
2018	Other services to the public	15	85	33
2018	None of the above	17	83	30

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	11
2019	Financial management	0	100	12
2018	Administration and operations	15	85	54
2018	None of the above	0	100	30

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	10
2019	Financial management	0	100	12
2018	Health care practitioners	0	100	25
2018	Administration and operations	14	86	54
2018	Financial management	0	100	11
2018	Other services to the public	0	100	33

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	11
2019	Administration and operations	13	87	71
2019	Human resources	0	100	16
2019	Other services to the public	0	100	33
2018	Administration and operations	9	91	54

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	10
2019	Client contact centre	18	82	26
2019	Administration and operations	14	86	71
2018	Human resources	0	100	11
2018	Financial management	0	100	11

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	15	85	71
2019	Financial management	0	100	12
2018	Client contact centre	0	100	19
2018	Health care practitioners	0	100	25
2018	Administration and operations	14	86	54
2018	Human resources	0	100	11

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	14	86	71
2018	Administration and operations	15	85	54

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	16	84	36
2020	Financial management	0	100	10
2019	Client contact centre	19	81	26
2019	Communications or public affairs	0	100	11
2019	Administration and operations	12	88	71
2019	Other services to the public	29	71	33
2018	Human resources	0	100	11
2018	Financial management	0	100	11

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	28	72	36
2019	Client contact centre	26	74	26
2019	Administration and operations	36	64	71
2019	Other services to the public	45	55	33
2018	Client contact centre	32	68	19
2018	Health care practitioners	30	70	25
2018	Administration and operations	24	76	54
2018	Other services to the public	38	62	33
2018	None of the above	16	84	30

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	10
2019	Administration and operations	11	89	71
2019	Human resources	0	100	16
2018	Human resources	0	100	11

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	48	52	36
2019	Client contact centre	50	50	26
2019	Communications or public affairs	46	54	11
2019	Administration and operations	58	42	71
2019	Human resources	57	43	16
2019	Financial management	49	51	12
2019	Other services to the public	51	49	33
2018	Client contact centre	49	51	19
2018	Health care practitioners	36	64	25
2018	Administration and operations	44	56	54
2018	Human resources	57	43	11
2018	Other services to the public	46	54	33
2018	None of the above	49	51	30

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	11
2020	Administration and operations	100	36
2020	Financial management	100	10
2019	Client contact centre	100	26
2019	Communications or public affairs	100	11
2019	Human resources	100	16
2019	Financial management	100	12
2019	Other services to the public	100	33
2018	Human resources	100	11
2018	Financial management	100	11
2018	Other services to the public	100	33
2018	None of the above	100	30

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	53	47	36
2020	Financial management	48	52	10
2019	Client contact centre	46	54	26
2019	Communications or public affairs	56	44	11
2019	Administration and operations	62	38	71
2019	Human resources	49	51	16
2019	Other services to the public	56	44	33
2018	Client contact centre	49	51	19
2018	Health care practitioners	54	46	25
2018	Administration and operations	59	41	54
2018	Financial management	54	46	11
2018	Other services to the public	53	47	33
2018	None of the above	63	37	30

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	11
2020	Financial management	0	100	10
2019	Administration and operations	8	92	71
2019	Financial management	0	100	12
2018	Administration and operations	0	100	54
2018	Human resources	0	100	11
2018	Financial management	0	100	11

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	25	75	36
2019	Client contact centre	29	71	26
2019	Administration and operations	9	91	71
2019	Financial management	0	100	12
2019	Other services to the public	18	82	33
2018	Health care practitioners	24	76	25
2018	Administration and operations	15	85	54
2018	Human resources	0	100	11
2018	Other services to the public	32	68	33

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	17	14	3	4	24	11	66	12	248
2020	Health care practitioners	21	16	13	6	4	32	9	62	16	256
2020	Communications or public affairs	21	21	16	4	9	21	8	59	18	76
2020	Access to information and privacy	24	14	21	7	0	31	3	58	11	29
2020	Security	15	40	22	0	0	23	0	71	0	13
2020	Legal services	31	12	13	10	5	22	8	60	22	59
2020	Administration and operations	28	16	17	6	3	23	7	63	14	601
2020	Human resources	29	22	11	7	5	22	3	69	16	105
2020	Financial management	22	21	19	10	3	22	3	58	17	84
2020	Procurement	26	15	15	0	0	44	0	73	0	10
2020	Information management	19	9	14	22	6	22	8	40	40	33
2020	Information technology	32	17	20	3	1	20	7	68	5	104
2020	Internal audit	21	7	0	0	6	53	13	81	19	15
2020	Evaluation	40	12	0	0	6	36	6	89	11	15
2020	Data sciences	29	13	8	8	3	39	0	69	18	21
2020	Policy	16	17	27	5	8	25	3	46	17	64
2020	Project management	24	14	13	11	3	33	2	58	22	61
2020	Other services to the public	27	17	12	5	6	26	7	65	16	295
2020	None of the above	25	16	14	9	4	23	7	60	20	232
2019	Client contact centre	21	20	18	6	4	21	10	59	15	250
2019	Health care practitioners	15	18	19	8	10	20	11	47	26	200
2019	Communications or public affairs	10	17	26	4	7	31	4	42	18	63
2019	Access to information and privacy	17	20	18	4	0	30	10	62	7	30
2019	Legal services	22	13	14	6	12	24	10	52	27	51
2019	Administration and operations	14	18	22	9	7	23	6	46	23	504
2019	Human resources	21	23	14	5	6	27	5	65	15	115
2019	Financial management	23	15	23	9	5	22	4	51	18	77
2019	Procurement	18	33	26	0	0	23	0	67	0	12
2019	Information management	15	16	16	6	16	17	14	44	32	34
2019	Information technology	22	15	21	3	7	26	7	56	14	104
2019	Internal audit	19	8	26	11	0	37	0	42	17	11
2019	Evaluation	9	9	24	0	7	51	0	35	15	11
2019	Data sciences	22	14	11	5	0	39	10	70	9	16
2019	Policy	10	16	21	15	2	26	10	41	26	59
2019	Project management	8	9	29	9	4	32	8	29	22	65
2019	Other services to the public	17	14	21	8	9	22	9	45	25	222
2019	None of the above	19	9	21	7	9	26	9	43	24	244
2018	Client contact centre	14	12	28	10	8	22	5	36	25	148
2018	Health care practitioners	10	17	28	4	15	21	4	36	26	143
2018	Communications or public affairs	13	7	24	12	10	32	2	32	32	42
2018	Access to information and privacy	27	27	5	3	8	30	0	77	16	26
2018	Security	26	17	34	0	0	15	9	56	0	11
2018	Legal services	25	16	26	8	7	12	6	50	18	59
2018	Administration and operations	13	19	21	10	9	23	5	44	26	379
2018	Human resources	18	22	22	7	3	24	4	55	14	72
2018	Financial management	13	16	27	20	4	16	4	37	30	50
2018	Information management	23	22	27	5	9	14	0	52	17	23
2018	Information technology	21	22	25	4	1	25	2	59	7	84
2018	Evaluation	0	28	24	0	8	40	0	47	13	12
2018	Data sciences	11	26	22	0	0	41	0	64	0	13
2018	Policy	7	4	23	16	9	37	5	18	42	44
2018	Project management	9	16	27	7	9	27	5	38	23	44
2018	Other services to the public	11	17	26	7	14	22	2	37	29	181
2018	None of the above	10	16	27	10	5	28	3	39	22	152
2017	Client contact centre	14	21	18	8	7	22	9	51	23	219
2017	Health care practitioners	11	14	19	10	11	25	8	38	33	165
2017	Communications or public affairs	15	13	16	9	7	25	14	46	27	63
2017	Access to information and privacy	18	10	16	6	3	28	19	52	17	30
2017	Security	18	18	16	9	20	18	0	45	35	10
2017	Legal services	21	11	20	0	9	30	9	53	15	45
2017	Administration and operations	15	14	22	7	10	24	8	42	24	485
2017	Human resources	20	16	11	8	0	34	10	67	14	91
2017	Financial management	17	12	21	11	2	33	5	47	20	63
2017	Information management	22	11	24	4	0	19	20	53	6	25
2017	Information technology	17	16	21	2	5	30	10	54	12	99
2017	Evaluation	21	0	13	7	7	37	14	42	30	14
2017	Data sciences	12	6	5	6	0	60	11	60	21	16
2017	Policy	13	19	25	3	6	26	7	49	13	67
2017	Project management	21	5	17	7	5	30	15	47	22	39
2017	Other services to the public	11	15	21	8	14	25	5	37	33	221
2017	None of the above	12	16	24	9	9	26	5	40	25	232
2014	Client contact centre	17	20	22	8	7	17	9	50	21	212
2014	Health care practitioners	20	15	18	7	10	23	6	49	25	116
2014	Communications or public affairs	6	2	53	3	5	28	4	12	11	62
2014	Access to information and privacy	30	13	18	0	0	38	0	70	0	35
2014	Security	17	29	16	15	15	9	0	51	32	13
2014	Legal services	14	21	18	3	7	32	6	56	15	53
2014	Administration and operations	10	18	21	8	8	29	6	44	25	393
2014	Human resources	17	20	15	12	13	21	2	47	33	94
2014	Financial management	13	23	25	10	8	16	5	45	23	72
2014	Procurement	24	26	24	0	0	26	0	68	0	10
2014	Information management	7	11	26	2	2	38	14	38	8	34
2014	Information technology	14	13	31	2	5	26	9	41	11	122
2014	Internal audit	17	37	9	0	9	29	0	76	12	11
2014	Evaluation	8	7	23	7	0	54	0	34	16	13
2014	Other services to the public	10	12	18	7	12	37	3	36	33	169
2014	None of the above	5	18	30	8	7	24	8	34	22	197

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	34	10	4	3	5	2	81	7	246
2020	Health care practitioners	44	29	14	3	3	6	0	78	7	255
2020	Communications or public affairs	39	27	11	7	7	5	2	72	16	76
2020	Access to information and privacy	58	35	3	0	0	3	0	96	0	29
2020	Security	44	40	16	0	0	0	0	84	0	13
2020	Legal services	54	23	8	5	2	7	2	84	7	60
2020	Administration and operations	47	30	11	4	3	5	1	82	7	599
2020	Human resources	44	35	8	8	3	3	0	81	10	105
2020	Financial management	39	29	18	6	3	4	0	72	10	84
2020	Procurement	52	15	15	8	0	10	0	75	8	10
2020	Information management	42	12	14	9	6	14	3	65	18	34
2020	Information technology	46	32	12	4	1	4	2	83	5	104
2020	Internal audit	41	26	7	6	0	20	0	83	8	15
2020	Evaluation	52	24	6	6	0	12	0	86	7	15
2020	Data sciences	42	35	8	0	7	8	0	84	7	21
2020	Policy	34	30	21	8	5	3	0	66	13	64
2020	Project management	43	33	12	8	2	3	0	78	10	61
2020	Other services to the public	44	29	14	4	3	6	1	78	7	294
2020	None of the above	42	28	16	4	4	5	0	74	9	232
2019	Client contact centre	41	32	14	5	2	5	2	78	8	250
2019	Health care practitioners	32	33	16	7	6	6	0	69	14	197
2019	Communications or public affairs	27	27	23	13	1	7	2	59	15	63
2019	Access to information and privacy	54	25	12	3	0	6	0	83	4	30
2019	Security	39	41	10	10	0	0	0	80	10	10
2019	Legal services	42	18	12	10	8	10	0	67	20	50
2019	Administration and operations	32	34	15	6	5	7	0	72	12	503
2019	Human resources	44	27	11	8	3	5	1	76	12	115
2019	Financial management	35	26	20	8	1	9	0	67	11	78
2019	Procurement	18	48	26	0	0	8	0	72	0	12
2019	Information management	39	22	19	9	8	3	0	63	17	34
2019	Information technology	39	30	13	3	4	11	1	78	7	105
2019	Internal audit	21	51	9	0	0	19	0	89	0	10
2019	Evaluation	39	22	9	0	0	31	0	88	0	11
2019	Data sciences	58	26	6	5	0	6	0	89	5	15
2019	Policy	23	39	13	10	3	13	0	71	15	60
2019	Project management	17	36	27	7	1	9	2	60	10	64
2019	Other services to the public	36	27	18	7	7	4	1	66	15	222
2019	None of the above	36	24	17	7	6	10	0	66	15	244
2018	Client contact centre	25	26	20	13	5	9	1	57	20	148
2018	Health care practitioners	23	28	23	8	12	6	1	55	21	142
2018	Communications or public affairs	21	28	21	10	8	11	0	56	20	42
2018	Access to information and privacy	50	30	5	4	3	7	0	87	8	26
2018	Security	34	51	0	0	0	15	0	100	0	11
2018	Legal services	38	20	18	10	3	10	0	65	14	59
2018	Administration and operations	26	33	17	10	5	7	0	65	16	378
2018	Human resources	26	37	22	10	3	1	1	64	13	71
2018	Financial management	24	36	14	24	0	2	0	61	24	50
2018	Information management	49	18	24	5	0	4	0	70	5	23
2018	Information technology	33	35	18	4	0	10	0	76	4	84
2018	Evaluation	24	26	42	0	8	0	0	50	8	12
2018	Data sciences	11	53	14	14	0	7	0	69	15	13
2018	Policy	21	22	22	19	5	11	0	48	27	44
2018	Project management	25	32	14	11	6	11	0	64	20	44
2018	Other services to the public	22	36	15	10	9	8	1	63	20	181
2018	None of the above	20	32	22	11	3	11	1	60	15	153
2017	Client contact centre	27	36	16	6	6	8	1	69	13	219
2017	Health care practitioners	29	26	18	9	7	11	0	61	18	164
2017	Communications or public affairs	27	22	22	7	2	18	2	61	11	63
2017	Access to information and privacy	62	25	6	6	0	0	0	88	6	30
2017	Security	37	18	16	9	20	0	0	55	29	10
2017	Legal services	52	22	7	4	9	4	2	79	14	45
2017	Administration and operations	24	27	22	7	7	11	2	58	17	485
2017	Human resources	36	33	11	6	1	12	1	79	8	91
2017	Financial management	33	21	27	8	3	8	0	58	12	63
2017	Information management	43	24	21	3	0	9	0	73	4	25
2017	Information technology	28	32	17	3	5	11	4	71	9	100
2017	Evaluation	36	13	21	0	7	22	0	63	10	14
2017	Data sciences	18	11	16	6	5	38	5	51	21	16
2017	Policy	18	19	36	8	4	15	0	44	14	66
2017	Project management	29	22	17	5	5	20	2	65	13	39
2017	Other services to the public	21	33	18	6	10	12	0	62	18	221
2017	None of the above	22	25	22	8	8	13	1	55	20	231
2014	Client contact centre	25	34	20	8	5	6	3	65	14	213
2014	Health care practitioners	26	25	16	9	10	11	3	59	22	116
2014	Communications or public affairs	10	11	49	5	3	20	1	27	11	62
2014	Access to information and privacy	64	20	11	1	0	4	0	87	1	35
2014	Security	32	29	16	7	7	9	0	67	16	13
2014	Legal services	27	43	12	1	7	10	0	78	9	53
2014	Administration and operations	22	31	16	8	7	15	1	63	18	390
2014	Human resources	24	25	24	6	13	7	1	54	20	94
2014	Financial management	21	27	25	14	5	8	0	52	20	72
2014	Procurement	38	24	12	0	0	26	0	84	0	10
2014	Information management	28	35	17	6	0	15	0	74	7	34
2014	Information technology	23	32	21	6	3	12	2	65	11	122
2014	Internal audit	27	37	9	0	9	19	0	79	11	11
2014	Evaluation	16	38	32	0	0	15	0	63	0	13
2014	Other services to the public	14	23	19	12	9	23	0	48	27	169
2014	None of the above	11	27	26	12	5	17	2	46	21	197

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	7	93	248
2020	Health care practitioners	3	97	257
2020	Communications or public affairs	6	94	76
2020	Access to information and privacy	0	100	29
2020	Security	0	100	13
2020	Administration and operations	4	96	600
2020	Procurement	0	100	10
2020	Evaluation	0	100	16
2020	Policy	8	92	64
2020	Other services to the public	6	94	295
2020	None of the above	4	96	231
2019	Client contact centre	7	93	250
2019	Health care practitioners	4	96	199
2019	Communications or public affairs	7	93	63
2019	Security	0	100	10
2019	Administration and operations	6	94	505
2019	Procurement	0	100	12
2019	Evaluation	0	100	11
2019	Data sciences	0	100	16
2019	Other services to the public	7	93	221
2019	None of the above	5	95	244
2018	Client contact centre	13	87	148
2018	Health care practitioners	8	92	142
2018	Security	0	100	11
2018	Administration and operations	9	91	380
2018	Human resources	0	100	72
2018	Financial management	10	90	50
2018	Information management	0	100	23
2018	Other services to the public	11	89	181
2018	None of the above	5	95	150

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	42	58	26
2019	Client contact centre	29	71	17
2019	Administration and operations	46	54	33
2019	Other services to the public	34	66	17
2018	Administration and operations	55	45	34
2018	Other services to the public	25	75	20

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	81	19	26
2019	Administration and operations	69	31	33
2018	Client contact centre	74	26	19
2018	Administration and operations	65	35	34

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	19
2020	Other services to the public	100	17
2019	Client contact centre	100	17
2019	Administration and operations	100	33
2018	Client contact centre	100	19
2018	Health care practitioners	100	11
2018	Other services to the public	100	20

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	19
2020	Administration and operations	100	26
2020	Other services to the public	100	17
2019	Client contact centre	100	17
2019	Other services to the public	100	17
2019	None of the above	100	13
2018	Client contact centre	100	19
2018	Health care practitioners	100	11
2018	Other services to the public	100	20

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2020	Other services to the public	100	17
2019	Client contact centre	100	17
2019	Other services to the public	100	17
2019	None of the above	100	13
2018	Client contact centre	100	19
2018	Health care practitioners	100	11

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	15	85	34
2018	Other services to the public	0	100	20

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	19
2020	Other services to the public	29	71	17
2019	Other services to the public	0	100	17
2018	Client contact centre	0	100	19
2018	Health care practitioners	0	100	11
2018	Administration and operations	18	82	34
2018	Other services to the public	0	100	20

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	13

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	13
2018	Client contact centre	0	100	19

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	26
2020	Other services to the public	100	17
2019	Client contact centre	100	17
2019	Other services to the public	100	17
2019	None of the above	100	13
2018	Client contact centre	100	19
2018	Other services to the public	100	20

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	26	74	19
2020	Administration and operations	32	68	26
2019	Administration and operations	32	68	33
2018	Administration and operations	27	73	34

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	32	68	19
2019	Administration and operations	17	83	33
2019	Other services to the public	36	64	17
2019	None of the above	46	54	13
2018	Administration and operations	24	76	34
2018	Other services to the public	30	70	20

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2020	Other services to the public	100	17
2019	Client contact centre	100	17
2019	Other services to the public	100	17
2018	Client contact centre	100	19
2018	Health care practitioners	100	12
2018	Other services to the public	100	20

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	19
2020	Administration and operations	100	26
2020	Other services to the public	100	17
2019	Client contact centre	100	17
2019	Administration and operations	100	33
2019	Other services to the public	100	17
2019	None of the above	100	13
2018	Client contact centre	100	19
2018	Health care practitioners	100	12
2018	Other services to the public	100	20

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	26
2019	Administration and operations	0	100	33
2019	Other services to the public	0	100	17
2018	Administration and operations	15	85	34

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	52	48	19
2020	Administration and operations	23	77	26
2020	Other services to the public	41	59	17
2019	Administration and operations	25	75	33
2018	Client contact centre	0	100	19
2018	Administration and operations	25	75	34
2018	Other services to the public	25	75	20

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	19
2020	Administration and operations	100	26
2020	Other services to the public	100	17
2019	Client contact centre	100	17
2019	Administration and operations	100	33
2019	Other services to the public	100	17
2019	None of the above	100	13
2018	Client contact centre	100	19
2018	Health care practitioners	100	12
2018	Administration and operations	100	34

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	42	58	19
2020	Administration and operations	38	62	26
2020	Other services to the public	29	71	17
2019	Administration and operations	50	50	33
2019	Other services to the public	47	53	17
2018	Administration and operations	42	58	34
2018	Other services to the public	45	55	20

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	19
2020	Administration and operations	100	26
2020	Other services to the public	100	17
2019	Client contact centre	100	17
2019	Administration and operations	100	33
2019	Other services to the public	100	17
2019	None of the above	100	13
2018	Health care practitioners	100	12
2018	Administration and operations	100	34
2018	Other services to the public	100	20

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	47	53	17
2019	Administration and operations	17	83	33
2018	Administration and operations	20	80	34

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	32	68	19
2020	Administration and operations	45	55	26
2019	Client contact centre	47	53	17
2019	Administration and operations	48	52	33
2019	Other services to the public	64	36	17
2018	Client contact centre	27	73	19
2018	Administration and operations	30	70	34
2018	Other services to the public	30	70	20

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	27	73	26
2019	Administration and operations	26	74	33
2018	Administration and operations	20	80	34

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	17
2018	Client contact centre	0	100	19

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	37	63	19
2020	Administration and operations	30	70	26
2020	Other services to the public	35	65	17
2019	Administration and operations	33	67	33
2019	Other services to the public	41	59	17
2019	None of the above	0	100	13
2018	Health care practitioners	42	58	12
2018	Administration and operations	24	76	34
2018	Other services to the public	40	60	20

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	19
2019	Other services to the public	100	17
2018	Client contact centre	100	19
2018	Other services to the public	100	20

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	18	82	26
2019	Administration and operations	15	85	33
2019	None of the above	0	100	13
2018	Administration and operations	17	83	34

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	19
2019	None of the above	0	100	13

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	17

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	47	53	19
2020	Administration and operations	36	64	26
2020	Other services to the public	47	53	17
2019	Client contact centre	35	65	17
2019	Administration and operations	37	63	33
2018	Client contact centre	53	47	19
2018	Administration and operations	54	46	34
2018	Other services to the public	40	60	20

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	27
2019	None of the above	0	100	12

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	33	67	27

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	21
2019	Administration and operations	100	27
2019	None of the above	100	12

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	27
2019	None of the above	0	100	12

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	27
2018	Client contact centre	100	18
2018	Administration and operations	100	27

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	12
2018	Client contact centre	0	100	18

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	27
2019	None of the above	100	12
2018	Client contact centre	100	18
2018	Other services to the public	100	16

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	29	71	27

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	19	81	27

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	29	71	21
2019	Administration and operations	35	65	27
2019	None of the above	51	49	12
2018	Client contact centre	39	61	18
2018	Administration and operations	32	68	27
2018	Other services to the public	31	69	16

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	No (%)	Total responses
2019	None of the above	100	12
2018	Client contact centre	100	18
2018	Other services to the public	100	16

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	43	57	21
2019	Administration and operations	59	41	27
2018	Client contact centre	50	50	18
2018	Administration and operations	51	49	27
2018	Other services to the public	63	38	16

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	21
2019	None of the above	100	12
2018	Administration and operations	100	27
2018	Other services to the public	100	16

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	61	39	21
2019	Administration and operations	55	45	27
2018	Client contact centre	57	43	18
2018	Administration and operations	61	39	27
2018	Other services to the public	50	50	16

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	12

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	16	12	3	4	25	10	70	11	246
2020	Health care practitioners	26	16	18	2	1	30	7	66	5	256
2020	Communications or public affairs	26	19	15	5	4	25	6	65	13	75
2020	Access to information and privacy	31	21	18	3	0	24	3	71	5	29
2020	Security	22	32	30	0	0	15	0	64	0	13
2020	Legal services	30	15	14	5	5	23	7	65	15	59
2020	Administration and operations	28	18	17	3	2	26	6	67	8	598
2020	Human resources	30	21	14	3	2	28	3	73	7	104
2020	Financial management	27	18	22	2	3	24	4	62	8	84
2020	Procurement	26	8	15	0	0	51	0	69	0	10
2020	Information management	24	9	15	6	3	35	8	59	15	34
2020	Information technology	31	20	21	1	0	19	7	70	1	105
2020	Internal audit	14	14	0	0	6	60	6	81	19	15
2020	Evaluation	38	11	0	0	0	45	6	100	0	16
2020	Data sciences	24	13	13	7	0	43	0	65	12	21
2020	Policy	20	17	20	3	5	30	5	57	12	64
2020	Project management	20	16	21	2	2	36	3	60	5	61
2020	Other services to the public	28	16	16	4	2	29	5	67	9	295
2020	None of the above	30	15	19	3	2	26	6	66	6	231
2019	Client contact centre	26	18	17	5	2	22	10	65	10	248
2019	Health care practitioners	18	15	20	2	3	30	11	57	9	200
2019	Communications or public affairs	16	15	26	1	3	34	4	50	7	63
2019	Access to information and privacy	20	18	18	0	4	23	17	63	6	30
2019	Security	49	10	20	22	0	0	0	59	22	10
2019	Legal services	28	10	16	6	2	32	6	62	13	51
2019	Administration and operations	20	16	21	3	6	29	5	54	13	502
2019	Human resources	26	19	16	4	0	28	8	70	5	114
2019	Financial management	23	14	20	7	3	27	6	56	15	78
2019	Procurement	18	24	26	9	0	23	0	55	12	12
2019	Information management	34	8	16	5	3	22	12	64	13	34
2019	Information technology	24	14	22	1	1	33	5	61	3	105
2019	Internal audit	42	0	20	0	0	38	0	68	0	10
2019	Evaluation	9	16	17	0	0	59	0	59	0	11
2019	Data sciences	23	6	11	0	0	56	5	73	0	15
2019	Policy	5	14	35	2	0	37	8	34	3	60
2019	Project management	7	12	29	4	1	37	10	34	11	65
2019	Other services to the public	19	14	22	5	5	27	8	51	15	222
2019	None of the above	21	10	22	3	4	31	9	53	11	242
2018	Client contact centre	19	12	28	7	5	24	5	44	18	148
2018	Health care practitioners	11	17	30	3	7	28	3	41	15	143
2018	Communications or public affairs	5	25	27	5	5	31	2	45	14	42
2018	Access to information and privacy	24	30	5	4	7	30	0	77	16	26
2018	Security	34	17	25	0	0	15	9	67	0	11
2018	Legal services	24	17	30	3	3	16	6	53	8	59
2018	Administration and operations	17	18	23	4	5	29	4	52	14	381
2018	Human resources	18	19	24	1	0	32	6	60	2	72
2018	Financial management	18	14	32	6	2	20	8	45	11	49
2018	Information management	27	22	23	5	0	19	4	64	7	23
2018	Information technology	19	21	27	2	0	28	2	58	3	84
2018	Evaluation	0	36	16	8	0	40	0	61	13	12
2018	Data sciences	11	7	22	0	0	48	12	46	0	13
2018	Policy	7	11	27	7	0	44	5	35	13	44
2018	Project management	12	20	30	2	6	30	0	45	12	44
2018	Other services to the public	16	19	26	7	6	25	2	48	17	179
2018	None of the above	12	15	30	5	1	33	5	44	8	153
2017	Client contact centre	16	24	17	3	3	28	8	64	10	219
2017	Health care practitioners	15	14	23	4	3	32	10	49	12	164
2017	Communications or public affairs	13	7	21	3	4	41	10	42	15	63
2017	Access to information and privacy	28	15	9	6	0	31	9	73	11	30
2017	Security	18	34	9	9	0	29	0	74	13	10
2017	Legal services	28	9	17	0	4	28	14	63	7	45
2017	Administration and operations	15	18	24	2	3	32	6	53	9	486
2017	Human resources	20	13	16	3	1	39	7	62	9	91
2017	Financial management	22	8	22	5	3	38	3	50	13	63
2017	Information management	34	11	14	0	0	28	13	76	0	25
2017	Information technology	17	13	27	1	1	33	8	51	3	100
2017	Evaluation	21	0	21	0	0	52	7	50	0	14
2017	Data sciences	12	22	6	0	0	39	21	85	0	16
2017	Policy	16	14	18	6	0	43	3	57	10	67
2017	Project management	14	16	17	0	2	45	5	61	5	39
2017	Other services to the public	11	14	25	3	4	34	8	43	13	221
2017	None of the above	16	14	30	3	4	27	7	45	11	232
2014	Client contact centre	17	23	20	4	1	24	10	62	8	213
2014	Health care practitioners	25	11	18	2	2	35	6	61	8	115
2014	Communications or public affairs	7	3	54	1	3	29	3	15	5	62
2014	Access to information and privacy	32	3	13	0	0	51	1	73	0	35
2014	Security	15	29	23	7	7	18	0	54	18	13
2014	Legal services	17	19	21	1	3	34	5	58	8	53
2014	Administration and operations	12	17	23	4	3	33	7	49	12	392
2014	Human resources	19	15	23	1	11	28	3	50	17	95
2014	Financial management	14	12	30	0	8	16	20	41	12	72
2014	Procurement	14	12	36	0	0	38	0	42	0	10
2014	Information management	23	19	22	0	2	32	2	63	3	34
2014	Information technology	16	25	16	2	0	35	5	69	4	122
2014	Internal audit	26	28	10	0	0	36	0	84	0	11
2014	Evaluation	8	0	31	0	0	61	0	21	0	13
2014	Other services to the public	12	11	24	4	4	40	5	42	15	169
2014	None of the above	7	17	35	2	2	31	7	38	7	197

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	32	11	3	3	6	2	81	7	246
2020	Health care practitioners	49	27	16	1	1	5	1	80	2	257
2020	Communications or public affairs	43	26	10	9	4	5	3	75	14	75
2020	Access to information and privacy	69	21	3	3	0	3	0	93	4	29
2020	Security	44	40	16	0	0	0	0	84	0	13
2020	Legal services	49	26	8	7	2	6	2	82	9	60
2020	Administration and operations	47	31	10	3	2	6	1	84	5	598
2020	Human resources	45	35	10	4	2	3	2	84	6	105
2020	Financial management	45	27	17	2	5	4	0	75	7	83
2020	Procurement	52	23	15	0	0	10	0	83	0	10
2020	Information management	43	17	12	9	3	14	3	72	14	34
2020	Information technology	43	35	14	1	1	5	2	83	2	104
2020	Internal audit	28	39	0	0	6	27	0	91	9	15
2020	Evaluation	54	28	6	0	0	11	0	93	0	16
2020	Data sciences	36	36	14	3	4	8	0	78	7	21
2020	Policy	34	30	24	5	3	5	0	67	8	64
2020	Project management	44	30	20	2	2	3	0	76	3	61
2020	Other services to the public	44	32	13	3	2	6	1	80	6	295
2020	None of the above	45	26	17	4	1	6	0	76	6	233
2019	Client contact centre	46	26	14	4	2	8	1	78	7	250
2019	Health care practitioners	41	29	16	3	2	9	1	77	5	200
2019	Communications or public affairs	33	27	20	7	0	12	2	69	8	63
2019	Access to information and privacy	50	21	19	4	0	3	3	76	4	30
2019	Security	49	22	20	10	0	0	0	71	10	10
2019	Legal services	48	22	6	6	4	14	0	82	11	51
2019	Administration and operations	37	31	16	4	4	9	1	75	8	503
2019	Human resources	45	26	18	3	0	7	2	78	3	115
2019	Financial management	33	28	20	7	0	10	1	69	8	77
2019	Procurement	26	41	17	9	0	8	0	72	10	12
2019	Information management	48	14	19	5	0	8	6	72	6	34
2019	Information technology	42	29	14	2	1	10	1	81	3	104
2019	Internal audit	48	17	10	0	0	25	0	87	0	11
2019	Evaluation	31	30	0	0	0	38	0	100	0	11
2019	Data sciences	55	25	14	0	0	5	0	85	0	16
2019	Policy	20	41	21	3	0	14	0	71	4	59
2019	Project management	23	27	31	3	1	13	2	59	5	65
2019	Other services to the public	37	27	20	5	3	6	2	70	8	221
2019	None of the above	39	24	18	4	3	12	1	72	8	244
2018	Client contact centre	31	20	27	7	5	9	1	56	13	148
2018	Health care practitioners	24	32	23	3	6	11	1	63	11	141
2018	Communications or public affairs	19	35	27	0	5	13	0	63	6	42
2018	Access to information and privacy	50	34	5	4	3	3	0	87	8	26
2018	Security	34	43	9	0	0	15	0	90	0	11
2018	Legal services	39	14	27	7	0	14	0	61	8	59
2018	Administration and operations	29	33	17	6	3	10	1	70	10	380
2018	Human resources	33	28	26	5	0	7	1	66	5	72
2018	Financial management	22	40	23	4	2	5	4	68	7	50
2018	Information management	44	32	15	5	0	4	0	79	5	23
2018	Information technology	34	34	19	1	0	12	0	77	1	83
2018	Evaluation	24	44	24	8	0	0	0	68	8	12
2018	Data sciences	11	53	14	0	7	14	0	75	8	13
2018	Policy	16	32	27	14	2	9	0	52	18	44
2018	Project management	31	28	21	5	4	12	0	66	10	43
2018	Other services to the public	24	33	22	8	5	8	1	62	14	180
2018	None of the above	24	31	20	5	1	17	3	68	7	153
2017	Client contact centre	30	36	12	3	3	14	2	79	7	219
2017	Health care practitioners	32	29	19	3	2	14	1	72	6	165
2017	Communications or public affairs	32	30	18	2	3	13	2	74	5	63
2017	Access to information and privacy	70	21	3	6	0	0	0	91	6	30
2017	Security	37	34	9	9	0	10	0	79	10	10
2017	Legal services	50	19	13	4	4	7	2	76	9	45
2017	Administration and operations	29	28	20	4	3	15	2	68	8	485
2017	Human resources	38	33	12	3	1	13	0	81	5	91
2017	Financial management	38	26	21	2	2	13	0	73	4	62
2017	Information management	58	15	11	0	0	16	0	87	0	25
2017	Information technology	31	29	20	4	1	12	3	70	6	100
2017	Evaluation	43	13	22	7	0	14	0	66	9	14
2017	Data sciences	18	21	6	0	5	34	16	77	11	16
2017	Policy	25	28	24	3	4	16	0	63	8	67
2017	Project management	27	34	10	0	2	22	5	83	3	39
2017	Other services to the public	23	32	19	7	4	13	2	65	13	221
2017	None of the above	26	29	20	4	4	16	1	66	10	232
2014	Client contact centre	23	42	20	4	1	9	1	73	5	211
2014	Health care practitioners	33	20	20	2	4	18	3	67	8	115
2014	Communications or public affairs	11	20	50	1	3	14	2	36	4	62
2014	Access to information and privacy	64	10	13	0	0	13	0	85	0	34
2014	Security	29	22	7	16	7	18	0	63	28	13
2014	Legal services	28	40	15	3	4	11	0	76	8	53
2014	Administration and operations	27	28	21	4	3	16	2	66	9	392
2014	Human resources	26	36	17	1	11	8	1	68	13	95
2014	Financial management	25	16	27	3	5	11	14	54	10	72
2014	Procurement	38	14	24	0	0	24	0	68	0	10
2014	Information management	34	35	9	4	0	15	2	83	5	34
2014	Information technology	24	36	19	2	1	18	0	73	4	122
2014	Internal audit	36	28	9	9	0	19	0	79	11	11
2014	Evaluation	24	22	39	0	0	15	0	54	0	13
2014	Other services to the public	21	26	19	6	5	24	0	62	14	168
2014	None of the above	12	24	40	3	1	17	2	45	6	196

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	18	12	6	9	0	0	73	15	247
2020	Health care practitioners	58	16	12	6	4	1	3	76	11	257
2020	Communications or public affairs	50	27	9	7	6	0	0	77	14	76
2020	Access to information and privacy	59	23	14	3	0	0	0	83	3	29
2020	Security	47	23	22	7	0	0	0	70	7	13
2020	Legal services	46	20	16	10	6	0	2	68	16	60
2020	Administration and operations	49	21	10	9	9	0	1	71	18	601
2020	Human resources	50	24	12	8	3	0	3	76	12	105
2020	Financial management	47	23	13	6	11	0	0	70	17	83
2020	Procurement	70	15	0	8	8	0	0	85	15	10
2020	Information management	44	27	17	6	6	0	0	71	12	34
2020	Information technology	39	32	17	4	7	0	0	72	11	105
2020	Internal audit	40	33	7	6	14	0	0	73	20	15
2020	Evaluation	62	11	6	20	0	0	0	74	20	16
2020	Data sciences	30	45	13	8	4	0	0	75	12	21
2020	Policy	56	22	13	6	3	0	0	78	9	64
2020	Project management	55	26	15	4	0	0	0	82	4	61
2020	Other services to the public	52	21	11	6	9	0	2	74	15	294
2020	None of the above	51	18	15	6	9	1	1	69	15	231

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	26	26	8	10	0	0	56	17	247
2020	Health care practitioners	39	28	18	7	8	1	0	67	15	257
2020	Communications or public affairs	33	28	21	14	4	0	0	61	18	76
2020	Access to information and privacy	39	37	10	11	3	0	0	76	14	29
2020	Security	44	22	33	0	0	0	0	67	0	13
2020	Legal services	33	35	19	9	2	0	2	69	11	60
2020	Administration and operations	34	31	19	8	7	0	1	65	15	602
2020	Human resources	36	38	14	8	3	0	1	74	12	105
2020	Financial management	34	34	19	7	7	0	0	68	14	84
2020	Procurement	34	23	25	8	11	0	0	57	19	10
2020	Information management	43	33	12	3	9	0	0	76	12	34
2020	Information technology	34	25	26	10	5	0	0	59	15	105
2020	Internal audit	27	33	20	7	13	0	0	60	20	15
2020	Evaluation	17	59	12	12	0	0	0	76	12	15
2020	Data sciences	36	45	16	0	3	0	0	81	3	21
2020	Policy	39	32	13	8	8	0	0	71	16	63
2020	Project management	33	25	24	6	10	0	2	59	17	61
2020	Other services to the public	37	26	22	8	6	0	0	63	14	293
2020	None of the above	38	27	18	9	8	0	0	65	17	232
2019	Client contact centre	20	24	19	15	20	0	2	45	36	250
2019	Health care practitioners	24	28	24	8	16	0	0	52	24	199
2019	Communications or public affairs	33	23	18	14	10	2	0	56	25	63
2019	Access to information and privacy	30	34	23	14	0	0	0	64	14	30
2019	Security	29	29	32	10	0	0	0	59	10	10
2019	Legal services	14	24	35	10	16	2	0	39	26	51
2019	Administration and operations	18	30	24	14	14	0	0	49	28	505
2019	Human resources	18	44	17	10	10	0	1	63	20	113
2019	Financial management	25	27	25	11	13	0	0	52	24	77
2019	Procurement	28	23	35	15	0	0	0	50	15	12
2019	Information management	19	28	12	13	25	0	3	49	39	34
2019	Information technology	21	32	25	7	14	0	0	54	21	105
2019	Internal audit	40	43	10	8	0	0	0	82	8	11
2019	Evaluation	0	17	32	22	30	0	0	17	51	11
2019	Data sciences	16	39	15	20	10	0	0	55	30	16
2019	Policy	17	36	19	11	17	0	0	53	28	60
2019	Project management	17	31	21	13	18	0	0	48	31	65
2019	Other services to the public	20	27	23	12	18	0	0	47	30	222
2019	None of the above	28	26	19	11	16	0	1	54	27	244
2018	Client contact centre	16	21	18	15	29	0	1	37	45	146
2018	Health care practitioners	17	32	16	14	20	0	1	50	34	143
2018	Communications or public affairs	34	24	18	9	14	0	0	58	24	42
2018	Access to information and privacy	23	35	30	3	8	0	0	58	12	26
2018	Security	17	23	34	9	17	0	0	40	26	11
2018	Legal services	29	14	17	15	24	0	2	44	39	59
2018	Administration and operations	17	28	23	13	19	0	0	46	32	380
2018	Human resources	20	37	20	8	16	0	0	56	24	72
2018	Financial management	14	22	27	13	22	0	2	36	36	50
2018	Information management	13	33	21	19	14	0	0	46	33	23
2018	Information technology	19	31	22	7	20	0	1	50	27	84
2018	Evaluation	18	8	32	32	10	0	0	26	42	12
2018	Data sciences	19	11	34	0	36	0	0	31	36	13
2018	Policy	14	26	22	22	16	0	0	40	38	43
2018	Project management	11	29	30	11	18	0	0	41	30	44
2018	Other services to the public	20	23	21	14	21	0	1	44	35	181
2018	None of the above	18	23	22	18	18	0	1	42	36	153
2017	Client contact centre	17	14	22	15	31	0	2	31	47	219
2017	Health care practitioners	12	21	17	20	26	0	2	35	48	165
2017	Communications or public affairs	20	20	25	13	20	0	2	41	34	63
2017	Access to information and privacy	26	27	19	13	12	0	3	55	25	30
2017	Security	18	63	9	0	9	0	0	82	9	10
2017	Legal services	22	27	20	9	22	0	0	49	31	44
2017	Administration and operations	17	20	21	18	24	0	0	37	41	486
2017	Human resources	20	26	27	17	9	0	0	46	26	90
2017	Financial management	16	28	23	16	17	0	0	44	33	63
2017	Information management	23	15	34	25	4	0	0	37	29	24
2017	Information technology	21	32	16	15	15	0	1	53	30	100
2017	Evaluation	15	42	28	7	8	0	0	57	15	14
2017	Data sciences	12	49	5	11	23	0	0	60	34	16
2017	Policy	21	24	18	19	18	0	1	45	37	67
2017	Project management	8	37	10	31	15	0	0	45	45	39
2017	Other services to the public	20	19	16	18	26	0	1	39	45	221
2017	None of the above	21	17	19	18	24	0	1	38	42	229

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	22	25	16	12	1	0	46	29	247
2020	Health care practitioners	25	23	23	12	14	2	1	50	27	257
2020	Communications or public affairs	30	22	22	10	15	0	0	52	25	76
2020	Access to information and privacy	24	49	10	7	7	3	0	75	14	29
2020	Security	15	63	22	0	0	0	0	78	0	13
2020	Legal services	15	27	30	15	13	0	0	42	28	59
2020	Administration and operations	25	28	22	11	12	1	1	54	23	602
2020	Human resources	22	19	27	21	12	0	0	40	33	104
2020	Financial management	30	18	25	19	8	0	0	48	27	84
2020	Procurement	34	19	25	15	8	0	0	52	23	10
2020	Information management	20	28	38	10	0	0	3	50	11	34
2020	Information technology	19	32	28	10	11	0	0	51	21	104
2020	Internal audit	7	40	33	7	13	0	0	47	20	15
2020	Evaluation	43	29	17	6	5	0	0	72	11	16
2020	Data sciences	19	37	32	8	4	0	0	56	12	21
2020	Policy	17	31	22	17	13	0	0	48	30	64
2020	Project management	23	32	20	20	5	0	0	56	25	61
2020	Other services to the public	18	22	22	17	19	2	0	40	37	295
2020	None of the above	18	23	27	11	18	2	0	43	29	232
2019	Client contact centre	21	20	24	14	19	1	1	42	33	250
2019	Health care practitioners	18	22	28	12	21	0	0	40	32	200
2019	Communications or public affairs	14	41	27	13	5	0	0	55	18	63
2019	Access to information and privacy	29	38	14	7	13	0	0	67	19	30
2019	Security	20	41	29	10	0	0	0	61	10	10
2019	Legal services	13	24	23	10	29	0	0	37	39	51
2019	Administration and operations	20	29	24	12	14	0	0	50	26	504
2019	Human resources	15	28	29	13	15	0	0	43	28	115
2019	Financial management	23	32	25	10	8	0	1	56	19	77
2019	Procurement	26	44	15	15	0	0	0	70	15	12
2019	Information management	39	22	17	17	3	3	0	62	21	34
2019	Information technology	17	23	28	19	12	0	0	40	32	105
2019	Evaluation	9	40	39	13	0	0	0	48	13	11
2019	Data sciences	24	34	20	12	10	0	0	58	22	16
2019	Policy	14	45	21	14	6	0	0	60	20	60
2019	Project management	22	20	31	21	6	0	0	42	27	64
2019	Other services to the public	13	20	20	18	30	0	0	33	48	221
2019	None of the above	19	22	24	17	16	0	2	42	34	244
2018	Client contact centre	12	26	19	19	23	0	1	38	43	146
2018	Health care practitioners	13	22	22	20	22	0	0	35	43	142
2018	Communications or public affairs	13	27	34	7	19	0	0	40	26	42
2018	Access to information and privacy	29	30	22	7	11	0	0	60	18	26
2018	Security	23	17	51	9	0	0	0	40	9	11
2018	Legal services	13	25	24	10	26	0	2	39	36	59
2018	Administration and operations	13	26	30	18	14	0	0	38	32	379
2018	Human resources	6	20	31	21	21	0	0	27	43	72
2018	Financial management	12	35	29	13	12	0	0	46	25	50
2018	Information management	34	25	20	17	4	0	0	59	21	23
2018	Information technology	8	39	32	8	12	0	0	47	21	84
2018	Evaluation	8	32	34	8	18	0	0	40	26	12
2018	Data sciences	7	34	31	29	0	0	0	41	29	13
2018	Policy	9	32	26	18	15	0	0	41	33	43
2018	Project management	16	21	34	18	11	0	0	37	30	44
2018	Other services to the public	7	13	20	21	37	1	1	20	59	182
2018	None of the above	14	24	26	20	16	0	0	38	36	153
2017	Client contact centre	15	21	21	18	22	0	4	38	41	217
2017	Health care practitioners	15	19	22	18	25	0	1	34	44	164
2017	Communications or public affairs	13	30	26	24	7	0	0	43	31	63
2017	Access to information and privacy	23	41	20	3	6	0	7	69	10	30
2017	Security	18	25	38	18	0	0	0	43	18	10
2017	Legal services	13	18	25	22	21	0	0	32	43	45
2017	Administration and operations	19	22	26	17	16	0	1	41	32	485
2017	Human resources	9	21	33	21	16	0	0	30	37	91
2017	Financial management	17	28	28	16	11	0	0	46	27	62
2017	Information management	48	18	24	7	4	0	0	66	11	25
2017	Information technology	13	41	24	11	11	0	0	55	22	100
2017	Evaluation	14	35	37	7	7	0	0	49	14	14
2017	Data sciences	0	34	43	24	0	0	0	34	24	16
2017	Policy	24	23	34	10	7	1	0	48	18	67
2017	Project management	13	36	23	15	13	0	0	50	28	38
2017	Other services to the public	9	12	26	19	34	0	0	21	53	221
2017	None of the above	10	26	26	15	22	0	0	36	37	230

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	26	16	8	7	1	3	67	16	247
2020	Health care practitioners	37	23	19	11	6	3	2	63	18	256
2020	Communications or public affairs	30	33	15	14	9	0	0	62	23	76
2020	Access to information and privacy	35	38	17	7	0	3	0	75	7	29
2020	Security	22	45	22	10	0	0	0	68	10	13
2020	Legal services	43	28	14	10	3	0	2	72	13	60
2020	Administration and operations	39	26	17	8	7	1	2	68	15	598
2020	Human resources	27	28	28	8	7	2	1	57	15	105
2020	Financial management	35	26	20	15	4	0	0	61	19	84
2020	Procurement	45	17	15	8	15	0	0	62	23	10
2020	Information management	49	20	22	9	0	0	0	70	9	34
2020	Information technology	22	41	27	4	6	0	1	63	10	104
2020	Internal audit	27	47	6	13	7	0	0	74	20	15
2020	Evaluation	54	40	0	0	5	0	0	95	5	16
2020	Data sciences	27	36	20	8	8	0	0	64	16	21
2020	Policy	31	25	19	19	6	0	0	56	25	64
2020	Project management	23	40	17	15	5	0	0	63	20	61
2020	Other services to the public	29	27	21	9	9	3	1	59	19	294
2020	None of the above	33	27	17	9	11	3	1	62	21	231
2019	Client contact centre	32	21	22	10	9	1	4	56	20	249
2019	Health care practitioners	31	27	19	12	10	0	2	59	22	199
2019	Communications or public affairs	21	42	25	11	0	0	1	63	11	62
2019	Access to information and privacy	50	27	7	6	10	0	0	77	16	30
2019	Security	20	49	12	20	0	0	0	68	20	10
2019	Legal services	27	37	20	4	12	0	0	64	16	51
2019	Administration and operations	31	32	18	10	8	0	1	63	18	500
2019	Human resources	24	25	24	17	10	0	0	49	27	114
2019	Financial management	38	28	21	5	5	0	3	68	10	78
2019	Procurement	26	35	15	24	0	0	0	61	24	12
2019	Information management	45	22	16	12	3	3	0	69	15	34
2019	Information technology	20	33	24	12	8	0	2	54	21	104
2019	Internal audit	40	40	20	0	0	0	0	80	0	10
2019	Evaluation	35	8	26	8	24	0	0	43	32	10
2019	Data sciences	24	40	11	15	10	0	0	64	25	16
2019	Policy	24	37	23	11	5	0	0	61	16	60
2019	Project management	26	22	36	12	5	0	0	48	16	65
2019	Other services to the public	24	24	20	15	15	0	1	49	31	221
2019	None of the above	31	24	21	11	11	0	2	56	23	243
2018	Client contact centre	26	25	23	12	12	0	2	52	25	145
2018	Health care practitioners	17	29	24	15	13	0	1	47	28	142
2018	Communications or public affairs	13	31	28	14	14	0	0	44	28	42
2018	Access to information and privacy	31	26	23	17	4	0	0	57	20	25
2018	Security	9	57	26	9	0	0	0	65	9	11
2018	Legal services	36	18	24	6	10	0	5	57	17	59
2018	Administration and operations	22	29	26	14	6	0	2	52	21	376
2018	Human resources	15	18	22	31	15	0	0	33	46	71
2018	Financial management	21	37	17	14	6	0	4	62	21	50
2018	Information management	38	33	20	4	5	0	0	71	9	23
2018	Information technology	10	39	29	6	16	0	0	49	22	82
2018	Evaluation	16	34	32	18	0	0	0	50	18	12
2018	Data sciences	7	34	23	21	14	0	0	41	36	13
2018	Policy	14	31	26	20	10	0	0	45	30	43
2018	Project management	16	23	31	18	9	2	0	40	28	44
2018	Other services to the public	13	25	28	14	18	1	1	38	33	182
2018	None of the above	16	29	28	17	8	0	1	46	25	152
2017	Client contact centre	25	16	18	15	16	0	9	46	35	217
2017	Health care practitioners	23	25	17	18	14	0	3	50	33	164
2017	Communications or public affairs	18	24	32	18	7	0	0	42	25	63
2017	Access to information and privacy	36	38	9	0	9	0	7	80	10	30
2017	Security	43	18	29	9	0	0	0	62	9	10
2017	Legal services	36	20	20	11	9	0	4	58	21	44
2017	Administration and operations	26	26	24	11	10	0	2	54	22	484
2017	Human resources	10	28	29	20	13	0	0	38	33	91
2017	Financial management	29	18	28	17	5	0	2	48	23	63
2017	Information management	57	29	14	0	0	0	0	86	0	24
2017	Information technology	23	34	22	15	5	0	1	57	20	100
2017	Evaluation	22	31	31	8	7	0	0	54	15	13
2017	Data sciences	0	39	33	16	12	0	0	39	28	16
2017	Policy	23	25	28	10	13	0	0	49	24	67
2017	Project management	18	31	21	15	12	0	3	50	28	39
2017	Other services to the public	16	29	24	13	15	0	3	46	29	220
2017	None of the above	17	30	23	15	13	0	2	47	29	228

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	28	16	16	13	2	0	54	30	243
2020	Health care practitioners	32	20	20	10	13	4	0	55	25	255
2020	Communications or public affairs	30	34	15	11	10	0	0	63	22	76
2020	Access to information and privacy	35	28	17	14	3	3	0	65	18	29
2020	Security	22	30	37	10	0	0	0	53	10	13
2020	Legal services	24	23	25	16	11	0	0	47	27	60
2020	Administration and operations	33	25	18	11	10	2	2	60	22	597
2020	Human resources	30	16	25	12	16	0	1	46	29	105
2020	Financial management	38	26	19	10	6	0	0	64	16	82
2020	Procurement	41	26	17	8	8	0	0	68	15	10
2020	Information management	30	20	20	17	13	0	0	50	30	34
2020	Information technology	18	34	23	16	10	0	0	52	26	104
2020	Internal audit	34	33	6	21	6	0	0	67	27	15
2020	Evaluation	32	34	6	11	11	6	0	70	24	16
2020	Data sciences	36	33	20	4	8	0	0	68	12	21
2020	Policy	31	25	21	18	5	0	0	57	23	63
2020	Project management	31	28	16	20	5	0	0	59	25	61
2020	Other services to the public	22	21	19	15	19	3	0	45	35	293
2020	None of the above	24	23	19	14	15	4	1	49	30	229
2019	Client contact centre	24	20	18	18	18	2	1	45	37	248
2019	Health care practitioners	20	18	27	14	19	0	2	39	34	198
2019	Communications or public affairs	18	28	23	18	11	0	1	47	29	63
2019	Access to information and privacy	46	21	17	7	9	0	0	68	15	30
2019	Security	22	29	29	20	0	0	0	51	20	10
2019	Legal services	8	29	27	10	26	0	0	37	36	51
2019	Administration and operations	24	28	18	14	15	1	0	52	29	503
2019	Human resources	30	24	17	19	10	0	0	54	29	115
2019	Financial management	28	28	21	11	7	1	3	59	19	78
2019	Procurement	44	32	17	8	0	0	0	76	8	12
2019	Information management	29	23	24	8	15	0	3	53	23	34
2019	Information technology	14	34	24	18	11	0	0	48	28	105
2019	Internal audit	42	28	10	20	0	0	0	70	20	10
2019	Evaluation	16	17	16	16	36	0	0	33	51	11
2019	Data sciences	14	48	16	11	10	0	0	63	21	16
2019	Policy	29	35	18	11	6	0	0	64	18	60
2019	Project management	25	27	29	12	7	0	0	52	19	64
2019	Other services to the public	15	16	17	19	32	0	0	32	51	221
2019	None of the above	20	23	17	15	21	2	2	45	37	243
2018	Client contact centre	10	23	11	20	36	0	0	33	56	146
2018	Health care practitioners	15	23	19	16	27	0	0	38	43	142
2018	Communications or public affairs	12	25	23	16	19	0	4	39	37	42
2018	Access to information and privacy	22	29	27	19	3	0	0	51	22	26
2018	Security	15	34	34	17	0	0	0	49	17	11
2018	Legal services	9	23	25	13	28	0	2	33	42	58
2018	Administration and operations	17	25	23	17	18	0	0	42	35	379
2018	Human resources	10	13	20	36	22	0	0	22	58	72
2018	Financial management	20	34	23	13	9	0	0	54	23	50
2018	Information management	42	17	20	8	13	0	0	59	21	23
2018	Information technology	11	27	36	13	13	0	0	38	26	83
2018	Evaluation	10	48	0	32	10	0	0	58	42	12
2018	Data sciences	8	42	25	25	0	0	0	50	25	11
2018	Policy	16	27	27	12	17	0	0	44	29	43
2018	Project management	7	23	41	16	12	0	0	31	28	43
2018	Other services to the public	6	13	21	18	41	1	1	19	59	178
2018	None of the above	17	16	23	21	22	0	0	33	43	152
2017	Client contact centre	10	21	24	20	23	0	2	31	44	216
2017	Health care practitioners	13	22	21	19	23	0	2	36	43	164
2017	Communications or public affairs	11	28	22	24	17	0	0	38	40	62
2017	Access to information and privacy	29	35	19	7	6	0	3	67	13	30
2017	Security	18	18	35	9	18	0	0	37	28	10
2017	Legal services	13	16	17	29	24	0	0	29	53	45
2017	Administration and operations	18	24	19	17	19	0	3	43	37	486
2017	Human resources	9	18	35	17	20	1	0	28	37	90
2017	Financial management	30	26	16	15	13	0	0	56	28	63
2017	Information management	36	24	20	16	3	0	0	60	20	25
2017	Information technology	15	35	18	15	15	0	1	50	31	100
2017	Evaluation	29	28	13	14	15	0	0	57	29	14
2017	Data sciences	11	17	18	32	22	0	0	28	54	16
2017	Policy	10	29	31	12	16	1	0	40	28	67
2017	Project management	15	22	26	20	17	0	0	37	37	39
2017	Other services to the public	11	16	18	21	33	0	0	27	55	221
2017	None of the above	11	22	22	18	25	1	1	34	44	232

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	70	11	6	2	2	1	8	89	4	243
2020	Health care practitioners	59	18	8	4	2	2	7	84	7	255
2020	Communications or public affairs	55	23	9	6	6	0	0	78	13	75
2020	Access to information and privacy	77	10	3	0	3	0	7	93	4	29
2020	Security	85	15	0	0	0	0	0	100	0	13
2020	Legal services	64	18	7	3	5	0	3	85	8	60
2020	Administration and operations	61	17	10	5	3	1	4	82	8	601
2020	Human resources	42	23	20	5	3	2	5	70	9	105
2020	Financial management	46	25	10	8	5	3	3	76	13	83
2020	Information management	65	15	8	3	0	0	9	88	3	34
2020	Information technology	52	29	12	3	4	0	0	81	7	104
2020	Internal audit	74	6	13	7	0	0	0	80	7	15
2020	Evaluation	65	18	11	0	0	0	6	88	0	16
2020	Data sciences	47	36	9	4	4	0	0	83	8	21
2020	Policy	47	24	12	11	5	2	0	72	16	64
2020	Project management	52	32	7	7	2	0	2	85	8	61
2020	Other services to the public	61	19	9	3	2	1	5	85	5	291
2020	None of the above	54	18	11	5	4	2	7	78	10	231
2019	Client contact centre	64	19	5	1	1	1	9	92	2	247
2019	Health care practitioners	60	20	9	2	3	1	5	85	5	200
2019	Communications or public affairs	50	28	13	5	2	0	3	80	6	63
2019	Access to information and privacy	77	10	0	2	4	0	7	93	7	30
2019	Security	61	20	10	0	0	0	10	89	0	10
2019	Legal services	49	21	10	6	4	0	10	78	11	51
2019	Administration and operations	57	21	8	5	3	0	6	83	8	502
2019	Human resources	52	26	9	3	5	0	5	82	9	113
2019	Financial management	44	32	13	1	6	0	4	79	8	77
2019	Procurement	76	24	0	0	0	0	0	100	0	12
2019	Information management	85	8	3	0	0	0	3	97	0	33
2019	Information technology	42	28	18	1	9	0	1	71	10	105
2019	Evaluation	55	24	13	0	0	0	7	86	0	11
2019	Data sciences	58	25	10	0	6	0	0	84	6	16
2019	Policy	52	29	9	8	2	0	0	80	10	60
2019	Project management	46	25	15	10	2	0	1	72	12	64
2019	Other services to the public	56	22	10	4	3	0	5	82	7	222
2019	None of the above	53	18	16	3	3	0	7	77	7	244
2018	Client contact centre	47	21	11	5	1	0	15	80	7	144
2018	Health care practitioners	62	17	6	3	3	0	9	86	7	141
2018	Communications or public affairs	38	25	17	8	9	0	3	66	17	41
2018	Access to information and privacy	71	10	3	0	4	0	11	91	5	26
2018	Security	34	40	17	0	0	0	8	81	0	11
2018	Legal services	58	8	13	3	3	0	13	77	8	58
2018	Administration and operations	52	21	12	3	4	0	8	79	8	376
2018	Human resources	38	25	19	6	9	0	4	66	15	71
2018	Financial management	48	15	17	8	6	0	6	67	15	50
2018	Information management	83	4	9	0	0	0	4	91	0	23
2018	Information technology	41	35	12	7	4	1	0	77	11	84
2018	Evaluation	36	40	16	8	0	0	0	76	8	12
2018	Data sciences	45	28	14	0	0	0	12	84	0	13
2018	Policy	36	35	9	7	10	0	2	73	17	43
2018	Project management	37	36	14	0	7	2	5	78	7	44
2018	Other services to the public	49	24	8	5	2	1	10	83	8	182
2018	None of the above	45	28	7	10	3	0	8	78	15	152
2017	Client contact centre	49	23	10	4	2	0	11	82	7	219
2017	Health care practitioners	52	19	9	5	4	0	11	80	9	164
2017	Communications or public affairs	44	27	19	4	6	0	0	70	10	62
2017	Access to information and privacy	67	9	3	0	3	0	17	92	4	30
2017	Security	62	9	9	10	9	0	0	71	20	10
2017	Legal services	44	20	11	9	0	0	16	76	11	43
2017	Administration and operations	48	24	11	3	3	1	10	82	6	482
2017	Human resources	43	20	17	3	7	0	10	71	11	91
2017	Financial management	43	22	19	4	3	0	9	71	8	63
2017	Information management	69	18	0	0	0	0	13	100	0	25
2017	Information technology	57	24	7	4	1	0	7	87	5	99
2017	Evaluation	64	7	7	7	7	0	8	77	15	14
2017	Data sciences	38	45	12	0	5	0	0	83	5	16
2017	Policy	43	21	17	9	4	1	4	67	14	67
2017	Project management	47	19	15	12	0	0	8	71	13	39
2017	Other services to the public	47	18	12	5	4	0	14	76	11	221
2017	None of the above	49	21	5	6	3	0	15	83	11	230

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	31	15	7	11	0	0	67	18	246
2020	Health care practitioners	36	27	20	8	8	0	1	64	16	256
2020	Communications or public affairs	33	24	20	10	13	0	0	57	22	76
2020	Access to information and privacy	59	24	7	7	3	0	0	83	10	29
2020	Security	68	32	0	0	0	0	0	100	0	13
2020	Legal services	43	33	8	10	5	0	2	77	15	60
2020	Administration and operations	34	26	19	12	8	0	1	60	21	598
2020	Human resources	25	33	23	12	7	0	0	58	19	103
2020	Financial management	28	29	20	14	8	0	0	58	22	83
2020	Procurement	62	0	23	15	0	0	0	62	15	10
2020	Information management	52	35	3	6	3	0	0	87	10	34
2020	Information technology	36	37	18	6	3	0	0	74	9	105
2020	Internal audit	34	39	13	14	0	0	0	73	14	15
2020	Evaluation	46	25	0	29	0	0	0	71	29	15
2020	Data sciences	36	20	23	8	11	0	0	57	20	21
2020	Policy	31	33	13	12	11	0	0	64	23	64
2020	Project management	27	40	13	13	7	0	0	67	20	60
2020	Other services to the public	35	27	21	10	8	0	0	61	17	295
2020	None of the above	35	27	19	10	9	0	0	62	19	230
2019	Client contact centre	41	27	18	9	6	0	0	68	15	250
2019	Health care practitioners	41	26	19	7	7	0	1	67	14	198
2019	Communications or public affairs	29	38	17	12	4	0	0	67	16	63
2019	Access to information and privacy	54	30	10	2	4	0	0	83	6	30
2019	Security	59	10	22	10	0	0	0	68	10	10
2019	Legal services	35	39	17	4	4	0	0	75	8	51
2019	Administration and operations	37	30	17	9	8	0	0	66	17	505
2019	Human resources	45	22	18	10	6	0	0	66	16	113
2019	Financial management	35	36	17	4	6	0	1	73	10	78
2019	Procurement	54	36	10	0	0	0	0	90	0	11
2019	Information management	53	17	21	3	3	3	0	72	6	34
2019	Information technology	35	27	24	7	8	0	0	61	15	105
2019	Evaluation	23	26	44	0	7	0	0	49	7	11
2019	Data sciences	30	34	5	5	25	0	0	64	31	16
2019	Policy	35	31	23	6	5	0	0	66	11	59
2019	Project management	29	39	17	9	6	0	0	68	15	65
2019	Other services to the public	28	34	20	9	9	0	0	62	18	222
2019	None of the above	36	30	19	7	8	0	0	66	15	242
2018	Client contact centre	30	25	24	9	12	0	1	55	21	146
2018	Health care practitioners	32	24	19	10	15	0	1	57	24	142
2018	Communications or public affairs	32	22	23	7	14	0	3	56	21	42
2018	Access to information and privacy	50	23	14	8	4	0	0	74	12	26
2018	Security	26	66	0	9	0	0	0	91	9	11
2018	Legal services	35	26	22	10	6	0	2	62	16	59
2018	Administration and operations	32	24	24	9	10	0	1	57	19	377
2018	Human resources	31	15	25	12	16	0	0	46	29	72
2018	Financial management	35	22	26	10	8	0	0	57	18	50
2018	Information management	42	40	9	9	0	0	0	82	9	23
2018	Information technology	30	39	13	7	11	0	0	68	18	83
2018	Evaluation	24	32	34	10	0	0	0	56	10	12
2018	Data sciences	14	33	39	0	14	0	0	47	14	13
2018	Policy	26	32	19	14	10	0	0	58	24	43
2018	Project management	23	32	27	9	9	0	0	55	18	44
2018	Other services to the public	16	29	23	15	17	0	0	45	32	181
2018	None of the above	22	22	25	13	14	1	3	46	28	153
2017	Client contact centre	30	26	24	9	10	0	0	56	20	217
2017	Health care practitioners	23	30	24	11	10	0	1	54	21	164
2017	Communications or public affairs	22	35	21	18	5	0	0	57	23	62
2017	Access to information and privacy	53	26	15	3	3	0	0	79	6	30
2017	Security	28	28	25	9	10	0	0	55	20	10
2017	Legal services	24	27	31	13	4	0	0	52	17	45
2017	Administration and operations	28	32	22	11	7	0	0	60	18	482
2017	Human resources	33	27	20	10	11	0	0	60	21	91
2017	Financial management	33	31	21	12	1	0	2	65	14	62
2017	Information management	51	24	14	11	0	0	0	75	11	25
2017	Information technology	35	38	16	6	4	1	1	74	10	100
2017	Evaluation	28	29	22	7	14	0	0	57	21	14
2017	Data sciences	17	38	39	5	0	0	0	55	5	16
2017	Policy	34	21	18	15	9	0	3	57	24	67
2017	Project management	29	38	18	5	10	0	0	67	15	38
2017	Other services to the public	23	26	20	15	15	0	0	49	31	221
2017	None of the above	29	28	18	13	11	0	1	57	24	230

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	24	18	7	12	1	3	62	19	248
2020	Health care practitioners	31	27	21	8	10	0	3	59	19	257
2020	Communications or public affairs	42	23	11	13	9	0	2	66	23	76
2020	Access to information and privacy	42	27	7	10	3	0	10	77	15	29
2020	Security	59	23	18	0	0	0	0	82	0	13
2020	Legal services	42	27	12	3	8	0	7	75	13	60
2020	Administration and operations	35	23	17	11	9	0	5	62	21	600
2020	Human resources	33	33	15	9	6	0	6	69	15	105
2020	Financial management	27	28	20	16	5	0	4	57	22	84
2020	Procurement	70	0	15	8	0	0	8	75	8	10
2020	Information management	36	33	13	3	3	0	12	78	7	34
2020	Information technology	36	32	12	9	7	0	4	71	16	105
2020	Internal audit	21	27	32	7	7	0	6	51	15	15
2020	Evaluation	38	28	6	17	11	0	0	66	28	16
2020	Data sciences	48	20	23	9	0	0	0	68	9	21
2020	Policy	37	24	14	16	9	0	0	61	25	63
2020	Project management	31	40	11	5	10	0	3	73	15	60
2020	Other services to the public	34	25	18	8	9	0	6	63	19	293
2020	None of the above	33	24	15	17	8	0	4	59	26	232

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	33	14	9	4	1	1	73	13	247
2020	Health care practitioners	34	30	20	7	4	2	2	68	12	255
2020	Communications or public affairs	34	37	18	5	6	0	0	71	12	76
2020	Access to information and privacy	83	13	3	0	0	0	0	97	0	29
2020	Security	44	41	15	0	0	0	0	85	0	13
2020	Legal services	51	22	15	8	3	0	0	74	11	60
2020	Administration and operations	43	32	15	5	3	1	1	77	8	598
2020	Human resources	39	30	21	8	1	1	0	70	9	105
2020	Financial management	35	31	21	6	6	1	0	67	12	84
2020	Procurement	49	36	8	8	0	0	0	85	8	10
2020	Information management	29	41	17	9	3	0	0	70	12	34
2020	Information technology	42	35	16	5	2	0	0	77	7	105
2020	Internal audit	41	46	7	6	0	0	0	87	6	15
2020	Evaluation	58	42	0	0	0	0	0	100	0	15
2020	Data sciences	51	20	11	8	4	0	5	75	13	21
2020	Policy	41	25	23	8	3	0	0	66	11	63
2020	Project management	33	41	20	7	0	0	0	74	7	60
2020	Other services to the public	33	36	18	7	4	1	2	71	11	292
2020	None of the above	36	30	18	8	4	2	3	69	13	233
2019	Client contact centre	30	31	22	9	5	0	2	62	15	248
2019	Health care practitioners	28	32	21	9	10	0	0	60	19	198
2019	Communications or public affairs	35	34	20	7	3	0	0	69	10	63
2019	Access to information and privacy	56	31	6	8	0	0	0	86	8	29
2019	Security	49	41	10	0	0	0	0	90	0	10
2019	Legal services	33	44	14	10	0	0	0	76	10	51
2019	Administration and operations	25	39	18	9	8	0	1	65	17	503
2019	Human resources	33	35	22	6	2	0	2	69	9	114
2019	Financial management	30	31	25	7	5	0	3	62	12	78
2019	Procurement	33	34	26	8	0	0	0	67	8	12
2019	Information management	23	30	31	6	6	3	3	55	12	34
2019	Information technology	28	36	22	8	5	0	1	65	13	104
2019	Evaluation	23	26	23	0	23	6	0	52	24	11
2019	Data sciences	36	49	14	0	0	0	0	86	0	16
2019	Policy	18	38	29	11	3	0	0	56	14	60
2019	Project management	19	45	24	9	3	0	0	64	12	65
2019	Other services to the public	30	30	18	14	8	0	0	60	22	221
2019	None of the above	28	31	18	12	10	1	1	61	21	243
2018	Client contact centre	20	31	21	15	12	0	0	51	28	145
2018	Health care practitioners	17	38	19	13	12	1	0	56	25	142
2018	Communications or public affairs	7	47	28	11	8	0	0	54	19	42
2018	Access to information and privacy	43	35	7	3	5	0	7	84	9	26
2018	Security	34	57	9	0	0	0	0	91	0	11
2018	Legal services	22	43	17	3	10	2	5	68	14	58
2018	Administration and operations	22	40	21	8	7	0	1	63	15	377
2018	Human resources	27	33	32	4	3	0	1	61	6	71
2018	Financial management	15	51	13	12	4	0	4	69	17	50
2018	Information management	26	26	30	4	9	5	0	55	14	23
2018	Information technology	28	40	20	8	2	0	2	69	11	84
2018	Evaluation	8	66	18	8	0	0	0	74	8	12
2018	Data sciences	14	34	25	12	14	0	0	48	26	13
2018	Policy	12	43	23	14	5	2	0	57	19	43
2018	Project management	14	55	18	2	9	2	0	70	11	44
2018	Other services to the public	20	34	19	17	10	1	0	54	26	182
2018	None of the above	21	33	26	14	4	1	1	55	18	153
2017	Client contact centre	26	30	22	10	9	1	3	58	20	218
2017	Health care practitioners	25	27	22	12	13	0	2	53	25	164
2017	Communications or public affairs	20	32	27	16	5	0	0	53	21	62
2017	Access to information and privacy	62	22	13	0	0	0	3	87	0	30
2017	Security	37	28	25	10	0	0	0	65	10	10
2017	Legal services	31	41	17	4	6	0	0	72	11	45
2017	Administration and operations	26	32	22	13	5	0	1	59	18	482
2017	Human resources	22	37	32	7	3	0	0	58	10	91
2017	Financial management	31	36	17	11	2	2	2	70	13	63
2017	Information management	47	34	18	0	0	0	0	82	0	25
2017	Information technology	30	40	19	6	4	0	1	71	10	100
2017	Evaluation	36	21	22	7	14	0	0	57	22	14
2017	Data sciences	22	33	34	5	5	0	0	55	11	16
2017	Policy	25	39	16	9	6	0	4	68	16	67
2017	Project management	16	37	37	10	0	0	0	53	10	38
2017	Other services to the public	19	32	22	14	10	0	3	53	25	221
2017	None of the above	23	36	20	9	9	0	2	61	19	231

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	32	18	11	4	0	1	67	15	246
2020	Health care practitioners	29	28	21	13	6	3	1	59	19	255
2020	Communications or public affairs	35	25	21	13	6	0	0	60	19	76
2020	Access to information and privacy	59	37	0	3	0	0	0	97	3	29
2020	Security	30	33	30	7	0	0	0	63	7	13
2020	Legal services	38	25	21	13	3	0	0	63	16	60
2020	Administration and operations	33	31	19	10	5	0	1	65	16	600
2020	Human resources	25	33	21	17	4	0	0	57	21	105
2020	Financial management	38	29	19	10	5	0	0	67	15	84
2020	Procurement	49	28	15	8	0	0	0	77	8	10
2020	Information management	33	29	25	12	0	0	0	62	12	34
2020	Information technology	20	41	25	11	3	0	0	62	13	105
2020	Internal audit	59	21	6	7	7	0	0	80	14	15
2020	Evaluation	49	45	0	0	0	0	5	100	0	16
2020	Data sciences	41	23	23	4	8	0	0	64	13	21
2020	Policy	33	25	24	16	3	0	0	58	19	64
2020	Project management	22	38	25	12	3	0	0	60	15	59
2020	Other services to the public	25	28	23	12	10	1	0	54	22	293
2020	None of the above	25	34	21	11	6	1	2	61	18	233
2019	Client contact centre	27	24	24	14	10	0	1	51	24	249
2019	Health care practitioners	19	28	23	16	13	1	0	48	29	199
2019	Communications or public affairs	15	44	26	15	0	0	0	59	15	63
2019	Access to information and privacy	41	43	5	4	7	0	0	85	10	29
2019	Security	29	51	10	10	0	0	0	80	10	10
2019	Legal services	45	21	16	10	8	0	0	66	18	51
2019	Administration and operations	21	32	24	14	9	0	0	53	23	506
2019	Human resources	24	29	21	13	11	0	1	54	25	115
2019	Financial management	27	31	21	13	5	1	1	60	19	78
2019	Procurement	17	43	9	32	0	0	0	59	32	12
2019	Information management	17	28	38	8	6	0	3	46	14	34
2019	Information technology	13	40	27	9	11	0	0	53	21	105
2019	Internal audit	28	62	0	10	0	0	0	90	10	11
2019	Evaluation	17	40	13	7	23	0	0	57	30	11
2019	Data sciences	34	30	15	5	16	0	0	64	21	16
2019	Policy	13	30	32	13	11	0	0	44	24	60
2019	Project management	11	34	28	15	12	0	0	45	27	65
2019	Other services to the public	17	20	22	26	14	0	0	37	41	221
2019	None of the above	23	25	21	12	16	0	1	49	29	241
2018	Client contact centre	16	25	25	17	16	0	1	41	33	147
2018	Health care practitioners	11	31	30	18	10	0	1	42	28	143
2018	Communications or public affairs	13	25	34	18	10	0	0	38	28	42
2018	Access to information and privacy	36	40	8	8	4	0	3	79	13	26
2018	Security	9	81	0	9	0	0	0	91	9	10
2018	Legal services	24	27	18	18	7	0	6	54	26	58
2018	Administration and operations	13	36	28	14	8	0	1	50	22	378
2018	Human resources	16	21	38	18	6	1	0	37	24	71
2018	Financial management	22	33	27	11	2	0	4	57	14	49
2018	Information management	20	21	41	14	4	0	0	41	18	23
2018	Information technology	9	39	26	20	6	0	0	48	26	84
2018	Evaluation	8	58	18	16	0	0	0	66	16	12
2018	Data sciences	14	7	25	19	21	0	12	25	46	13
2018	Policy	9	35	26	23	7	0	0	44	30	43
2018	Project management	16	23	36	16	9	0	0	39	25	44
2018	Other services to the public	12	26	21	22	18	1	0	38	40	182
2018	None of the above	18	33	23	17	8	1	1	52	25	153
2017	Client contact centre	21	25	21	18	12	1	2	47	31	218
2017	Health care practitioners	18	25	25	16	14	1	1	44	30	164
2017	Communications or public affairs	16	25	28	15	16	0	0	41	31	62
2017	Access to information and privacy	52	29	13	0	0	3	3	86	0	30
2017	Security	18	53	0	18	10	0	0	71	29	10
2017	Legal services	36	36	13	11	4	0	0	72	15	45
2017	Administration and operations	19	29	26	15	10	1	0	48	25	480
2017	Human resources	11	29	30	17	12	1	0	40	30	91
2017	Financial management	25	31	25	13	6	0	0	56	19	62
2017	Information management	41	32	27	0	0	0	0	73	0	25
2017	Information technology	18	36	24	11	9	2	0	55	20	100
2017	Evaluation	13	43	21	7	15	0	0	57	22	14
2017	Data sciences	10	45	16	18	11	0	0	55	29	16
2017	Policy	13	36	27	13	9	0	2	50	23	66
2017	Project management	26	15	39	12	8	0	0	41	20	38
2017	Other services to the public	12	28	24	18	17	0	1	41	35	221
2017	None of the above	18	26	29	15	9	1	2	45	25	231

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	30	14	9	4	0	0	73	13	246
2020	Health care practitioners	32	37	20	6	5	0	0	69	11	257
2020	Communications or public affairs	32	29	17	13	9	0	0	61	22	75
2020	Access to information and privacy	62	21	17	0	0	0	0	83	0	29
2020	Security	24	52	24	0	0	0	0	76	0	12
2020	Legal services	41	36	11	7	5	0	0	77	11	60
2020	Administration and operations	38	31	16	9	5	0	1	70	14	599
2020	Human resources	39	29	16	13	2	0	1	68	15	105
2020	Financial management	36	26	21	11	4	0	1	63	16	84
2020	Procurement	70	15	15	0	0	0	0	85	0	10
2020	Information management	36	22	31	12	0	0	0	58	12	34
2020	Information technology	37	33	18	9	4	0	0	70	12	104
2020	Internal audit	60	27	0	7	7	0	0	86	14	15
2020	Evaluation	50	39	6	0	0	0	5	94	0	16
2020	Data sciences	43	28	13	7	9	0	0	71	16	20
2020	Policy	36	30	24	8	3	0	0	65	11	64
2020	Project management	22	36	34	5	4	0	0	58	9	59
2020	Other services to the public	33	33	19	10	5	0	1	66	15	293
2020	None of the above	26	38	18	7	9	1	1	65	17	231
2019	Client contact centre	34	29	15	12	8	0	1	64	20	250
2019	Health care practitioners	28	32	18	10	13	0	0	60	22	200
2019	Communications or public affairs	23	33	29	12	3	0	0	56	15	63
2019	Access to information and privacy	64	24	6	3	3	0	0	88	6	30
2019	Security	68	10	12	10	0	0	0	78	10	10
2019	Legal services	47	29	8	14	2	0	0	76	16	51
2019	Administration and operations	23	35	21	13	8	0	0	58	21	505
2019	Human resources	21	35	23	13	8	0	0	56	21	114
2019	Financial management	26	34	16	17	5	0	1	61	22	78
2019	Procurement	28	23	26	17	8	0	0	50	24	12
2019	Information management	28	30	28	6	9	0	0	58	14	34
2019	Information technology	22	30	31	11	6	0	0	52	17	104
2019	Internal audit	34	58	9	0	0	0	0	91	0	10
2019	Evaluation	31	16	24	6	23	0	0	47	28	11
2019	Data sciences	29	51	14	0	5	0	0	80	5	16
2019	Policy	20	30	26	14	9	0	0	50	24	59
2019	Project management	14	36	26	17	7	0	0	50	24	65
2019	Other services to the public	25	26	16	18	14	0	0	51	32	222
2019	None of the above	25	28	20	14	12	0	0	53	26	243
2018	Client contact centre	25	30	21	14	9	0	1	56	24	147
2018	Health care practitioners	22	34	19	14	11	0	0	56	25	143
2018	Communications or public affairs	15	18	21	28	18	0	0	33	46	41
2018	Access to information and privacy	57	18	9	8	0	0	7	81	9	26
2018	Security	26	51	15	0	9	0	0	77	9	11
2018	Legal services	37	30	20	5	7	0	2	68	12	58
2018	Administration and operations	25	31	25	12	7	1	1	56	19	378
2018	Human resources	20	21	33	17	9	0	0	41	26	71
2018	Financial management	25	20	41	4	6	0	4	47	10	50
2018	Information management	39	13	31	8	9	0	0	52	17	23
2018	Information technology	19	36	29	8	7	0	1	55	15	84
2018	Evaluation	24	44	16	16	0	0	0	68	16	12
2018	Data sciences	0	33	21	30	16	0	0	33	46	12
2018	Policy	12	34	33	9	13	0	0	45	22	43
2018	Project management	9	30	45	9	6	0	0	39	15	44
2018	Other services to the public	23	29	25	13	10	0	1	52	23	181
2018	None of the above	24	30	23	14	6	1	1	55	21	153
2017	Client contact centre	22	34	23	12	7	0	2	57	20	218
2017	Health care practitioners	26	28	21	13	9	0	2	55	23	163
2017	Communications or public affairs	12	33	27	19	9	0	0	45	28	62
2017	Access to information and privacy	61	16	16	0	0	3	3	83	0	30
2017	Security	46	18	0	25	10	0	0	65	35	10
2017	Legal services	45	24	27	2	2	0	0	68	4	45
2017	Administration and operations	26	32	21	12	8	0	0	58	20	482
2017	Human resources	17	29	22	20	11	0	0	46	32	91
2017	Financial management	29	30	27	8	5	0	2	60	13	63
2017	Information management	27	51	13	10	0	0	0	77	10	25
2017	Information technology	25	35	20	9	10	0	1	61	19	99
2017	Evaluation	49	29	7	8	7	0	0	78	15	14
2017	Data sciences	27	12	28	27	5	0	0	39	33	16
2017	Policy	16	42	22	12	4	1	1	60	17	67
2017	Project management	15	25	32	18	10	0	0	41	28	38
2017	Other services to the public	17	29	24	14	13	2	2	47	28	221
2017	None of the above	23	31	25	13	7	0	1	54	21	230

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	21	15	7	6	0	0	73	13	246
2020	Health care practitioners	55	25	10	5	3	1	0	81	8	255
2020	Communications or public affairs	51	29	13	3	4	0	0	80	7	74
2020	Access to information and privacy	87	10	3	0	0	0	0	97	0	29
2020	Security	65	35	0	0	0	0	0	100	0	12
2020	Legal services	56	27	8	2	7	0	0	83	8	59
2020	Administration and operations	55	21	12	6	4	0	1	78	10	599
2020	Human resources	52	23	15	7	3	0	1	76	9	105
2020	Financial management	49	21	14	6	9	0	1	71	15	84
2020	Procurement	52	25	8	15	0	0	0	77	15	10
2020	Information management	43	24	12	3	18	0	0	67	21	34
2020	Information technology	59	25	7	7	2	0	0	84	9	103
2020	Internal audit	60	20	20	0	0	0	0	80	0	15
2020	Evaluation	61	17	6	0	0	11	5	93	0	16
2020	Data sciences	55	34	4	3	4	0	0	89	7	21
2020	Policy	53	24	17	3	3	0	0	77	6	64
2020	Project management	51	32	12	0	5	0	0	83	5	60
2020	Other services to the public	51	23	12	5	7	1	0	75	12	292
2020	None of the above	44	29	14	7	3	2	1	75	10	233
2019	Client contact centre	42	24	18	10	5	0	0	66	16	250
2019	Health care practitioners	39	32	17	5	8	0	0	71	13	200
2019	Communications or public affairs	37	38	15	7	3	0	0	75	10	63
2019	Access to information and privacy	73	13	6	4	4	0	0	87	8	30
2019	Security	59	41	0	0	0	0	0	100	0	10
2019	Legal services	60	20	0	8	12	0	0	80	20	50
2019	Administration and operations	42	26	15	10	6	0	1	68	17	505
2019	Human resources	50	28	13	3	5	0	1	78	8	113
2019	Financial management	36	36	15	6	6	0	1	73	12	77
2019	Procurement	37	24	32	0	8	0	0	61	8	12
2019	Information management	47	23	13	12	6	0	0	70	18	34
2019	Information technology	44	26	17	9	3	0	0	71	12	105
2019	Internal audit	80	9	11	0	0	0	0	89	0	10
2019	Evaluation	49	30	14	7	0	0	0	78	7	11
2019	Data sciences	70	25	5	0	0	0	0	95	0	16
2019	Policy	45	39	6	6	3	0	0	84	9	60
2019	Project management	36	43	15	2	5	0	0	79	6	65
2019	Other services to the public	40	24	12	12	11	0	0	64	23	218
2019	None of the above	41	22	17	8	10	0	1	64	18	241

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	30	21	16	9	0	54	25	244
2020	Health care practitioners	20	31	25	15	8	0	52	23	257
2020	Communications or public affairs	21	29	24	15	11	0	50	26	76
2020	Access to information and privacy	44	31	21	3	0	0	76	3	29
2020	Security	38	47	15	0	0	0	85	0	13
2020	Legal services	16	31	33	8	11	0	48	19	60
2020	Administration and operations	25	33	21	12	7	1	59	19	600
2020	Human resources	34	38	13	8	8	0	71	15	105
2020	Financial management	28	35	24	6	6	1	64	11	84
2020	Procurement	43	0	49	8	0	0	43	8	10
2020	Information management	36	29	17	9	9	0	64	19	34
2020	Information technology	33	32	22	10	4	0	64	14	105
2020	Internal audit	34	20	33	13	0	0	54	13	15
2020	Evaluation	12	40	43	5	0	0	51	5	16
2020	Data sciences	52	24	16	0	8	0	76	8	21
2020	Policy	16	28	32	11	13	0	44	24	63
2020	Project management	29	40	22	10	0	0	68	10	60
2020	Other services to the public	24	29	25	10	12	0	53	23	292
2020	None of the above	28	28	23	13	8	0	57	20	232

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	30	24	16	14	0	0	46	30	246
2020	Health care practitioners	13	29	23	17	18	0	0	42	35	255
2020	Communications or public affairs	25	39	19	11	5	0	0	65	16	76
2020	Access to information and privacy	49	41	7	3	0	0	0	90	3	29
2020	Security	56	44	0	0	0	0	0	100	0	13
2020	Legal services	21	27	25	17	11	0	0	47	28	59
2020	Administration and operations	25	28	21	14	11	0	0	53	26	600
2020	Human resources	32	32	21	8	7	0	0	64	15	104
2020	Financial management	29	32	22	13	2	1	1	62	15	84
2020	Procurement	25	52	15	8	0	0	0	77	8	10
2020	Information management	25	42	20	9	3	0	0	67	12	34
2020	Information technology	25	43	18	9	4	0	0	68	13	105
2020	Internal audit	34	47	13	6	0	0	0	80	6	15
2020	Evaluation	49	23	11	17	0	0	0	72	17	16
2020	Data sciences	45	27	15	9	4	0	0	73	13	21
2020	Policy	16	48	22	11	3	0	0	64	14	64
2020	Project management	24	36	25	10	5	0	0	60	15	60
2020	Other services to the public	13	25	25	20	17	0	0	38	37	292
2020	None of the above	22	27	17	16	18	0	0	49	34	232
2019	Client contact centre	18	21	24	17	20	0	0	39	37	248
2019	Health care practitioners	18	27	21	12	21	0	0	46	33	199
2019	Communications or public affairs	29	43	20	5	3	0	0	72	8	63
2019	Access to information and privacy	50	28	20	2	0	0	0	78	2	30
2019	Security	49	41	10	0	0	0	0	90	0	10
2019	Legal services	26	35	22	8	10	0	0	60	18	51
2019	Administration and operations	24	33	19	13	10	0	0	57	24	502
2019	Human resources	34	29	17	13	7	0	0	63	20	113
2019	Financial management	29	33	20	8	7	0	3	64	16	78
2019	Procurement	26	50	24	0	0	0	0	76	0	12
2019	Information management	31	43	14	9	3	0	0	74	12	34
2019	Information technology	29	34	14	12	10	0	0	63	23	105
2019	Internal audit	34	66	0	0	0	0	0	100	0	10
2019	Evaluation	26	23	14	23	14	0	0	49	37	11
2019	Data sciences	36	49	11	0	5	0	0	85	5	16
2019	Policy	23	40	21	8	8	0	0	63	16	60
2019	Project management	22	32	25	9	12	0	0	54	21	64
2019	Other services to the public	16	21	20	17	26	0	0	37	43	218
2019	None of the above	25	24	21	13	15	1	1	49	29	242
2018	Client contact centre	12	28	21	21	18	0	1	40	39	147
2018	Health care practitioners	14	24	28	15	17	0	1	39	33	143
2018	Communications or public affairs	28	26	27	13	5	0	0	54	19	42
2018	Access to information and privacy	47	29	12	0	5	0	7	82	5	26
2018	Security	49	26	17	9	0	0	0	74	9	11
2018	Legal services	22	36	22	12	7	0	2	59	19	56
2018	Administration and operations	20	30	27	13	9	0	0	50	22	380
2018	Human resources	20	25	30	11	13	0	0	45	25	71
2018	Financial management	22	31	31	10	4	0	2	54	14	50
2018	Information management	57	25	0	13	5	0	0	82	18	23
2018	Information technology	15	38	26	15	5	0	0	54	20	83
2018	Evaluation	9	35	26	31	0	0	0	43	31	11
2018	Data sciences	21	31	26	7	14	0	0	52	21	13
2018	Policy	11	33	35	12	10	0	0	43	22	43
2018	Project management	23	31	30	10	6	0	0	54	16	44
2018	Other services to the public	11	25	21	21	22	0	1	36	43	182
2018	None of the above	23	27	26	13	10	1	0	51	23	152
2017	Client contact centre	14	21	26	21	17	0	1	35	39	217
2017	Health care practitioners	20	26	17	20	14	0	2	47	35	161
2017	Communications or public affairs	19	37	23	17	4	0	0	56	21	62
2017	Access to information and privacy	39	32	19	0	0	3	7	78	0	30
2017	Security	37	43	10	9	0	0	0	80	9	10
2017	Legal services	43	24	19	11	2	0	0	67	13	45
2017	Administration and operations	23	32	23	12	10	0	1	55	22	481
2017	Human resources	17	29	29	14	10	0	0	46	24	91
2017	Financial management	19	38	24	14	5	0	0	57	19	62
2017	Information management	37	26	29	7	0	0	0	63	7	25
2017	Information technology	21	41	27	4	7	0	1	62	11	100
2017	Evaluation	38	21	25	0	15	0	0	60	15	13
2017	Data sciences	6	44	28	16	5	0	0	50	22	16
2017	Policy	32	31	27	4	1	1	3	66	6	67
2017	Project management	31	25	29	10	5	0	0	55	15	38
2017	Other services to the public	16	23	19	19	22	0	1	39	42	221
2017	None of the above	23	27	18	18	12	0	1	51	31	230

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	27	15	4	2	0	0	79	6	246
2020	Health care practitioners	50	26	13	5	3	1	2	79	8	255
2020	Communications or public affairs	50	27	7	8	9	0	0	76	16	75
2020	Access to information and privacy	65	28	3	0	0	3	0	96	0	29
2020	Security	59	41	0	0	0	0	0	100	0	13
2020	Legal services	49	25	16	7	3	0	0	74	10	60
2020	Administration and operations	52	29	11	5	2	0	1	82	8	595
2020	Human resources	55	29	9	4	1	0	2	86	5	103
2020	Financial management	56	29	8	4	3	1	0	86	6	84
2020	Procurement	68	10	15	8	0	0	0	77	8	10
2020	Information management	67	18	12	3	0	0	0	85	3	33
2020	Information technology	59	24	13	2	2	0	0	83	4	104
2020	Internal audit	58	29	13	0	0	0	0	87	0	14
2020	Evaluation	55	34	11	0	0	0	0	89	0	16
2020	Data sciences	56	31	9	4	0	0	0	87	4	21
2020	Policy	41	40	11	6	2	0	0	81	8	63
2020	Project management	58	29	10	3	0	0	0	87	3	60
2020	Other services to the public	52	24	17	5	2	0	1	76	8	291
2020	None of the above	53	26	13	3	3	0	2	80	7	232
2019	Client contact centre	53	20	12	7	4	0	2	76	12	248
2019	Health care practitioners	44	26	16	7	7	0	0	70	14	196
2019	Communications or public affairs	61	18	13	4	2	0	1	80	6	62
2019	Access to information and privacy	91	6	0	3	0	0	0	97	3	30
2019	Security	80	20	0	0	0	0	0	100	0	10
2019	Legal services	67	13	6	8	6	0	0	80	14	51
2019	Administration and operations	54	21	13	8	3	0	0	75	11	504
2019	Human resources	65	20	7	5	0	1	2	88	5	113
2019	Financial management	54	32	6	2	2	0	3	89	5	77
2019	Procurement	77	15	0	0	0	0	8	100	0	12
2019	Information management	67	19	3	6	3	3	0	88	9	34
2019	Information technology	54	30	7	5	4	0	0	84	8	104
2019	Evaluation	49	23	28	0	0	0	0	72	0	11
2019	Data sciences	59	16	20	0	5	0	0	76	5	16
2019	Policy	52	40	3	3	2	0	0	92	5	60
2019	Project management	46	41	9	2	1	0	0	88	3	65
2019	Other services to the public	46	28	14	8	5	0	0	73	13	221
2019	None of the above	54	23	12	4	6	0	1	78	10	239
2018	Client contact centre	39	30	8	11	10	0	2	70	22	147
2018	Health care practitioners	40	25	14	9	12	0	1	65	21	142
2018	Communications or public affairs	42	32	18	2	5	0	0	75	7	42
2018	Access to information and privacy	77	12	0	0	5	0	7	95	5	26
2018	Security	68	9	23	0	0	0	0	77	0	11
2018	Legal services	50	12	20	7	7	0	5	65	14	58
2018	Administration and operations	48	26	13	5	6	0	1	74	12	377
2018	Human resources	53	30	11	3	1	0	1	84	5	70
2018	Financial management	53	30	12	3	2	0	0	83	5	49
2018	Information management	66	21	9	4	0	0	0	87	4	23
2018	Information technology	55	30	8	5	1	0	1	86	6	84
2018	Evaluation	58	24	8	10	0	0	0	82	10	12
2018	Data sciences	52	34	7	0	0	0	7	92	0	13
2018	Policy	41	33	14	10	2	0	0	74	12	43
2018	Project management	48	34	12	2	4	0	0	82	6	44
2018	Other services to the public	50	19	14	10	6	0	1	70	16	182
2018	None of the above	45	22	14	8	8	1	3	69	16	152
2017	Client contact centre	43	20	19	9	5	0	4	66	15	218
2017	Health care practitioners	36	27	20	11	6	0	1	63	17	165
2017	Communications or public affairs	52	19	17	5	7	0	0	71	12	63
2017	Access to information and privacy	66	31	3	0	0	0	0	97	0	30
2017	Security	65	9	0	26	0	0	0	74	26	10
2017	Legal services	58	20	13	9	0	0	0	78	9	45
2017	Administration and operations	53	23	14	5	4	0	1	77	10	484
2017	Human resources	66	24	6	2	1	0	1	91	3	91
2017	Financial management	61	20	11	0	3	2	3	85	3	63
2017	Information management	73	13	11	3	0	0	0	86	3	25
2017	Information technology	74	18	6	1	1	0	0	92	2	100
2017	Evaluation	72	14	7	7	0	0	0	86	7	14
2017	Data sciences	66	17	0	11	0	0	5	88	12	16
2017	Policy	59	29	8	1	1	1	0	89	3	67
2017	Project management	66	20	7	2	5	0	0	85	7	39
2017	Other services to the public	42	20	17	9	11	0	1	63	20	221
2017	None of the above	48	26	14	8	4	0	0	75	12	231

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	37	19	4	3	0	74	7	245
2020	Health care practitioners	32	41	16	6	4	0	73	11	255
2020	Communications or public affairs	40	34	15	6	5	0	74	11	76
2020	Access to information and privacy	59	38	3	0	0	0	97	0	29
2020	Security	37	41	15	7	0	0	78	7	13
2020	Legal services	32	38	13	10	7	0	70	17	59
2020	Administration and operations	40	37	15	5	3	0	77	8	597
2020	Human resources	37	41	16	6	1	0	78	7	102
2020	Financial management	38	38	14	7	3	0	76	10	84
2020	Procurement	32	49	11	8	0	0	81	8	10
2020	Information management	49	37	12	0	0	3	88	0	33
2020	Information technology	63	27	6	2	2	0	90	4	104
2020	Internal audit	29	49	14	0	7	0	79	7	14
2020	Evaluation	28	55	11	0	6	0	83	6	16
2020	Data sciences	52	44	4	0	0	0	96	0	21
2020	Policy	21	52	24	3	0	0	72	3	62
2020	Project management	53	34	12	2	0	0	86	2	59
2020	Other services to the public	33	33	24	6	4	0	67	9	293
2020	None of the above	38	32	19	7	3	0	70	10	230

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	15	8	2	3	1	3	87	5	245
2020	Health care practitioners	68	18	8	2	1	1	2	88	3	254
2020	Communications or public affairs	76	15	1	1	5	0	1	92	7	76
2020	Access to information and privacy	86	7	0	0	0	3	4	100	0	29
2020	Security	84	16	0	0	0	0	0	100	0	13
2020	Legal services	69	20	6	2	2	0	1	90	3	60
2020	Administration and operations	75	15	4	2	1	0	3	92	3	598
2020	Human resources	70	19	1	3	0	0	7	95	4	102
2020	Financial management	72	17	7	1	0	0	2	92	1	83
2020	Procurement	92	8	0	0	0	0	0	100	0	10
2020	Information management	82	9	3	0	3	0	3	94	3	33
2020	Information technology	82	11	2	1	0	0	4	97	1	105
2020	Internal audit	79	7	14	0	0	0	0	86	0	14
2020	Evaluation	60	23	17	0	0	0	0	83	0	16
2020	Data sciences	81	12	4	0	3	0	0	93	3	21
2020	Policy	73	17	5	3	0	0	2	92	3	63
2020	Project management	77	18	5	0	0	0	0	95	0	60
2020	Other services to the public	72	16	6	1	3	0	3	90	3	294
2020	None of the above	74	16	5	2	1	1	2	92	3	233
2019	Client contact centre	72	13	4	3	2	0	5	90	5	247
2019	Health care practitioners	73	15	2	2	3	1	4	93	5	195
2019	Communications or public affairs	82	10	2	0	0	0	7	98	0	63
2019	Access to information and privacy	94	6	0	0	0	0	0	100	0	30
2019	Security	100	0	0	0	0	0	0	100	0	10
2019	Legal services	81	8	2	2	6	2	0	90	8	51
2019	Administration and operations	72	11	7	2	3	0	5	87	5	503
2019	Human resources	80	8	2	0	0	0	9	98	0	114
2019	Financial management	73	19	2	2	0	0	4	95	2	78
2019	Procurement	81	0	0	0	0	0	19	100	0	11
2019	Information management	77	11	9	3	0	0	0	89	3	34
2019	Information technology	77	12	2	1	0	0	8	97	1	105
2019	Internal audit	100	0	0	0	0	0	0	100	0	10
2019	Evaluation	64	30	0	0	0	6	0	100	0	11
2019	Data sciences	76	24	0	0	0	0	0	100	0	16
2019	Policy	82	12	0	2	0	0	5	98	2	58
2019	Project management	79	15	1	0	0	0	5	98	0	64
2019	Other services to the public	72	14	4	3	4	0	4	89	7	222
2019	None of the above	72	11	6	2	3	0	6	89	5	243
2018	Client contact centre	58	19	7	5	5	1	5	82	11	147
2018	Health care practitioners	62	14	12	2	4	1	5	81	6	141
2018	Communications or public affairs	72	10	10	1	5	0	2	83	6	41
2018	Access to information and privacy	80	4	4	5	0	0	7	91	5	25
2018	Security	100	0	0	0	0	0	0	100	0	11
2018	Legal services	60	14	10	2	3	0	11	83	6	58
2018	Administration and operations	69	13	7	4	3	0	4	86	7	375
2018	Human resources	74	13	3	2	3	0	5	92	5	70
2018	Financial management	58	26	12	3	0	0	2	85	3	50
2018	Information management	70	17	5	0	0	0	8	94	0	23
2018	Information technology	77	16	3	1	1	0	1	94	2	83
2018	Evaluation	84	16	0	0	0	0	0	100	0	12
2018	Data sciences	59	0	14	0	0	0	26	80	0	13
2018	Policy	69	12	9	0	2	0	7	88	3	43
2018	Project management	68	16	5	2	5	0	5	88	7	44
2018	Other services to the public	61	15	10	8	4	0	2	78	12	181
2018	None of the above	66	12	8	4	3	2	5	84	7	152

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	81	10	3	1	3	0	2	93	5	245
2020	Health care practitioners	84	7	2	2	2	1	2	94	4	255
2020	Communications or public affairs	83	8	5	3	1	0	0	91	4	75
2020	Access to information and privacy	86	10	0	0	0	0	3	100	0	29
2020	Security	92	8	0	0	0	0	0	100	0	13
2020	Legal services	85	7	5	2	2	0	0	92	3	60
2020	Administration and operations	85	6	3	2	2	0	2	94	3	598
2020	Human resources	83	5	3	1	2	1	5	94	3	103
2020	Financial management	76	18	3	0	2	0	1	94	2	84
2020	Procurement	100	0	0	0	0	0	0	100	0	10
2020	Information management	73	9	9	0	6	0	3	85	6	33
2020	Information technology	88	7	4	0	0	0	1	95	0	105
2020	Internal audit	93	0	7	0	0	0	0	93	0	14
2020	Evaluation	100	0	0	0	0	0	0	100	0	15
2020	Data sciences	88	4	4	0	0	4	0	96	0	21
2020	Policy	87	5	6	2	0	0	0	92	2	63
2020	Project management	83	7	7	2	2	0	0	90	3	59
2020	Other services to the public	87	5	2	3	2	0	1	93	5	294
2020	None of the above	89	5	2	1	1	1	1	97	2	232
2019	Client contact centre	75	13	4	2	3	0	3	90	5	250
2019	Health care practitioners	76	8	6	3	5	0	1	85	9	199
2019	Communications or public affairs	68	12	12	3	2	0	4	83	5	63
2019	Access to information and privacy	83	7	2	4	4	0	0	90	8	30
2019	Security	80	20	0	0	0	0	0	100	0	10
2019	Legal services	68	16	4	4	6	2	0	86	10	51
2019	Administration and operations	73	11	6	3	5	0	2	87	8	506
2019	Human resources	74	14	3	0	4	1	4	92	4	112
2019	Financial management	62	20	13	2	0	0	4	85	2	78
2019	Procurement	92	8	0	0	0	0	0	100	0	12
2019	Information management	61	14	9	5	9	0	3	77	14	34
2019	Information technology	83	10	3	1	1	2	1	95	2	105
2019	Internal audit	69	11	10	0	0	0	10	89	0	11
2019	Evaluation	64	0	0	13	23	0	0	64	36	11
2019	Data sciences	85	15	0	0	0	0	0	100	0	16
2019	Policy	78	11	3	3	3	0	2	90	7	60
2019	Project management	80	8	6	0	3	0	3	91	3	65
2019	Other services to the public	71	12	5	5	5	0	3	85	10	222
2019	None of the above	75	8	5	2	5	0	4	87	7	242
2018	Client contact centre	60	20	10	4	2	1	3	84	6	146
2018	Health care practitioners	64	18	7	3	6	2	1	84	9	143
2018	Communications or public affairs	67	19	5	0	9	0	0	86	9	42
2018	Access to information and privacy	78	0	8	7	0	0	7	84	7	26
2018	Security	74	26	0	0	0	0	0	100	0	11
2018	Legal services	69	12	5	7	3	0	5	84	10	58
2018	Administration and operations	67	13	10	2	5	1	2	83	7	374
2018	Human resources	73	15	6	1	1	0	3	91	3	71
2018	Financial management	57	18	14	6	4	0	2	76	10	50
2018	Information management	74	4	4	13	5	0	0	78	18	23
2018	Information technology	82	13	1	2	1	0	0	96	3	83
2018	Evaluation	84	8	0	0	8	0	0	92	8	12
2018	Data sciences	79	7	0	0	7	0	7	92	8	13
2018	Policy	66	15	7	0	9	0	2	83	10	43
2018	Project management	67	22	5	2	4	0	0	89	6	44
2018	Other services to the public	64	15	9	4	7	1	1	80	11	181
2018	None of the above	63	14	10	3	5	1	5	80	9	151
2017	Client contact centre	67	18	6	4	2	0	3	88	6	218
2017	Health care practitioners	78	9	5	3	2	1	3	90	5	165
2017	Communications or public affairs	76	13	6	3	2	0	0	90	5	63
2017	Access to information and privacy	87	13	0	0	0	0	0	100	0	30
2017	Security	55	16	9	10	9	0	0	71	20	10
2017	Legal services	74	5	9	2	6	0	4	82	9	45
2017	Administration and operations	70	14	7	4	2	0	2	86	6	484
2017	Human resources	85	5	3	3	0	0	4	94	3	91
2017	Financial management	58	22	10	0	5	2	4	85	5	63
2017	Information management	79	9	4	0	0	0	8	96	0	25
2017	Information technology	83	9	7	0	1	0	0	92	1	100
2017	Evaluation	72	22	0	0	0	7	0	100	0	14
2017	Data sciences	84	11	0	5	0	0	0	95	5	16
2017	Policy	75	12	6	1	1	3	1	91	3	67
2017	Project management	88	7	0	2	2	0	0	95	5	39
2017	Other services to the public	69	13	5	4	5	0	4	85	10	219
2017	None of the above	69	11	9	4	5	0	2	82	9	232

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	77	14	5	2	1	0	1	93	3	245
2020	Health care practitioners	80	13	3	0	2	1	2	95	2	248
2020	Communications or public affairs	74	17	3	1	4	0	1	92	6	74
2020	Access to information and privacy	80	20	0	0	0	0	0	100	0	29
2020	Security	100	0	0	0	0	0	0	100	0	13
2020	Legal services	83	8	5	4	0	0	0	91	4	59
2020	Administration and operations	74	18	5	1	1	0	1	93	2	594
2020	Human resources	68	23	6	2	0	0	2	92	2	103
2020	Financial management	56	28	12	1	2	0	0	84	4	84
2020	Procurement	66	26	8	0	0	0	0	92	0	10
2020	Information management	70	21	3	3	0	0	3	93	4	31
2020	Information technology	81	16	3	1	0	0	0	96	1	104
2020	Internal audit	93	7	0	0	0	0	0	100	0	14
2020	Evaluation	95	5	0	0	0	0	0	100	0	16
2020	Data sciences	75	14	7	4	0	0	0	89	4	21
2020	Policy	79	16	5	0	0	0	0	95	0	63
2020	Project management	73	18	5	3	0	0	0	91	3	60
2020	Other services to the public	81	14	3	0	0	0	0	96	1	294
2020	None of the above	79	16	3	0	0	0	1	96	0	229
2019	Client contact centre	66	21	6	3	2	0	2	89	5	248
2019	Health care practitioners	58	29	10	1	1	0	1	88	2	199
2019	Communications or public affairs	50	35	9	3	2	0	1	86	4	63
2019	Access to information and privacy	71	26	3	0	0	0	0	97	0	30
2019	Security	68	32	0	0	0	0	0	100	0	10
2019	Legal services	57	33	6	2	2	0	0	90	4	51
2019	Administration and operations	58	26	10	3	2	0	1	85	5	504
2019	Human resources	73	20	4	2	0	0	0	93	2	113
2019	Financial management	51	27	12	3	4	0	4	81	6	78
2019	Procurement	83	9	8	0	0	0	0	92	0	12
2019	Information management	72	23	0	5	0	0	0	95	5	34
2019	Information technology	56	26	14	3	0	1	0	83	3	105
2019	Internal audit	61	19	10	0	0	0	10	89	0	11
2019	Evaluation	40	24	13	0	23	0	0	64	23	11
2019	Data sciences	80	20	0	0	0	0	0	100	0	16
2019	Policy	55	32	10	2	2	0	0	86	3	60
2019	Project management	59	29	6	3	1	0	2	90	4	64
2019	Other services to the public	61	24	9	2	4	0	1	86	6	222
2019	None of the above	61	23	9	2	3	0	1	85	6	242
2018	Client contact centre	51	29	13	5	1	0	0	80	6	148
2018	Health care practitioners	57	26	9	2	3	0	2	85	6	143
2018	Communications or public affairs	56	22	19	3	0	0	0	78	3	41
2018	Access to information and privacy	45	27	19	0	5	0	4	75	5	25
2018	Security	60	17	23	0	0	0	0	77	0	11
2018	Legal services	53	21	13	8	0	0	5	77	9	59
2018	Administration and operations	55	26	13	2	3	0	1	81	5	378
2018	Human resources	72	18	1	2	6	0	1	91	8	72
2018	Financial management	37	35	14	4	10	0	0	71	14	49
2018	Information management	72	8	11	4	5	0	0	80	9	22
2018	Information technology	52	33	9	5	1	0	0	85	6	84
2018	Evaluation	63	28	9	0	0	0	0	91	0	11
2018	Data sciences	60	33	7	0	0	0	0	93	0	13
2018	Policy	48	27	18	7	0	0	0	75	7	44
2018	Project management	59	21	12	2	4	2	0	82	6	44
2018	Other services to the public	57	27	10	6	0	0	0	84	6	182
2018	None of the above	49	29	16	2	3	0	1	79	5	153
2017	Client contact centre	58	26	9	2	1	0	3	87	4	218
2017	Health care practitioners	60	25	9	1	4	0	1	86	5	164
2017	Communications or public affairs	55	31	7	5	2	0	0	87	6	63
2017	Access to information and privacy	71	19	10	0	0	0	0	90	0	30
2017	Legal services	55	23	11	4	4	0	2	80	9	45
2017	Administration and operations	52	31	12	2	2	0	1	83	5	484
2017	Human resources	78	13	5	3	0	0	2	92	3	91
2017	Financial management	35	34	14	6	8	0	2	71	14	63
2017	Information management	75	25	0	0	0	0	0	100	0	25
2017	Information technology	61	30	6	2	1	0	0	91	3	100
2017	Evaluation	51	42	7	0	0	0	0	93	0	14
2017	Data sciences	61	34	5	0	0	0	0	95	0	16
2017	Policy	63	27	6	0	1	1	1	93	1	67
2017	Project management	63	25	10	2	0	0	0	88	2	39
2017	Other services to the public	46	34	8	5	4	0	3	83	9	220
2017	None of the above	48	33	9	5	3	1	1	83	8	232

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	14	4	2	3	0	2	91	5	245
2020	Health care practitioners	77	11	3	2	3	2	1	91	6	256
2020	Communications or public affairs	68	12	12	4	4	0	0	80	8	76
2020	Access to information and privacy	86	7	3	0	0	3	0	97	0	29
2020	Security	92	0	8	0	0	0	0	92	0	13
2020	Legal services	78	8	10	2	2	0	0	86	3	59
2020	Administration and operations	73	14	6	3	2	1	1	90	4	596
2020	Human resources	74	13	5	2	4	0	2	89	6	103
2020	Financial management	63	23	7	4	4	0	0	85	8	84
2020	Procurement	85	8	0	8	0	0	0	92	8	10
2020	Information management	73	9	6	9	3	0	0	81	12	33
2020	Information technology	77	11	6	2	3	0	1	89	5	105
2020	Internal audit	93	7	0	0	0	0	0	100	0	14
2020	Evaluation	94	6	0	0	0	0	0	100	0	16
2020	Data sciences	80	13	3	0	4	0	0	93	4	21
2020	Policy	76	11	5	6	2	0	0	87	8	63
2020	Project management	66	19	6	5	3	0	0	85	9	60
2020	Other services to the public	80	10	3	2	3	1	0	91	5	294
2020	None of the above	76	13	7	1	1	1	1	91	2	232
2019	Client contact centre	68	18	6	2	4	0	2	88	6	249
2019	Health care practitioners	69	17	5	3	5	0	1	87	8	199
2019	Communications or public affairs	58	21	7	7	4	2	0	81	12	63
2019	Access to information and privacy	83	7	2	4	4	0	0	90	8	29
2019	Security	59	22	20	0	0	0	0	80	0	10
2019	Legal services	64	10	8	10	8	0	0	74	18	51
2019	Administration and operations	64	18	9	4	4	0	1	83	8	501
2019	Human resources	60	13	15	6	7	0	0	73	12	111
2019	Financial management	59	21	8	3	5	0	4	84	8	78
2019	Procurement	92	8	0	0	0	0	0	100	0	12
2019	Information management	66	23	0	5	6	0	0	89	11	34
2019	Information technology	66	23	8	1	2	1	0	89	3	104
2019	Internal audit	80	0	10	0	0	0	10	89	0	11
2019	Evaluation	56	9	0	13	23	0	0	64	36	11
2019	Data sciences	95	5	0	0	0	0	0	100	0	16
2019	Policy	60	21	9	8	2	0	0	81	10	60
2019	Project management	55	26	10	4	3	0	2	82	7	65
2019	Other services to the public	66	14	8	6	5	0	1	81	11	221
2019	None of the above	68	14	6	4	7	0	0	83	11	241
2018	Client contact centre	57	19	12	4	7	0	1	77	11	145
2018	Health care practitioners	55	23	7	5	8	0	1	79	13	143
2018	Communications or public affairs	41	19	18	18	5	0	0	60	23	41
2018	Access to information and privacy	65	12	7	7	5	0	4	80	12	25
2018	Security	60	9	32	0	0	0	0	68	0	11
2018	Legal services	58	15	10	6	8	0	3	75	15	59
2018	Administration and operations	56	22	11	4	6	1	0	78	10	374
2018	Human resources	43	26	17	5	7	0	1	70	13	72
2018	Financial management	52	16	13	6	10	0	2	70	17	49
2018	Information management	61	18	8	13	0	0	0	79	13	23
2018	Information technology	57	27	4	7	5	1	0	85	12	84
2018	Evaluation	40	44	16	0	0	0	0	84	0	12
2018	Data sciences	59	26	7	0	7	0	0	86	7	13
2018	Policy	51	21	14	10	5	0	0	71	15	43
2018	Project management	54	26	11	5	4	0	0	80	9	44
2018	Other services to the public	56	18	8	9	10	0	0	74	18	178
2018	None of the above	56	21	11	7	4	0	0	77	11	153
2017	Client contact centre	64	16	8	3	5	0	3	83	9	218
2017	Health care practitioners	63	19	6	5	5	0	2	84	10	163
2017	Communications or public affairs	71	17	6	3	3	0	0	88	6	62
2017	Access to information and privacy	84	12	3	0	0	0	0	97	0	30
2017	Security	46	25	9	9	10	0	0	71	20	10
2017	Legal services	68	11	10	2	6	0	2	81	9	45
2017	Administration and operations	59	23	9	4	5	0	1	83	9	482
2017	Human resources	66	14	9	5	3	0	3	82	8	90
2017	Financial management	53	21	9	6	6	0	4	77	13	62
2017	Information management	86	11	4	0	0	0	0	96	0	24
2017	Information technology	62	23	8	6	1	0	0	85	7	99
2017	Evaluation	51	42	7	0	0	0	0	93	0	14
2017	Data sciences	66	16	12	0	5	0	0	83	5	16
2017	Policy	69	22	3	6	0	0	0	91	6	67
2017	Project management	59	12	12	7	7	0	2	73	15	39
2017	Other services to the public	56	16	10	8	7	0	2	75	15	219
2017	None of the above	61	21	6	7	3	0	2	84	11	230

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	7	3	0	1	0	22	95	1	246
2020	Health care practitioners	63	7	2	1	0	1	27	96	1	254
2020	Communications or public affairs	61	11	3	3	3	0	21	90	6	75
2020	Access to information and privacy	65	3	0	0	0	0	31	100	0	29
2020	Security	85	0	0	0	0	0	15	100	0	13
2020	Legal services	71	12	3	0	2	2	10	94	2	60
2020	Administration and operations	66	7	2	1	0	0	23	95	2	596
2020	Human resources	58	14	4	1	0	0	23	93	1	103
2020	Financial management	57	22	5	2	1	0	13	91	4	84
2020	Procurement	70	15	8	0	0	0	8	92	0	10
2020	Information management	68	6	6	0	0	0	21	93	0	33
2020	Information technology	71	13	4	0	2	0	10	94	2	105
2020	Internal audit	72	14	0	0	0	0	13	100	0	14
2020	Evaluation	77	11	0	0	0	0	11	100	0	16
2020	Data sciences	65	12	0	0	0	0	23	100	0	21
2020	Policy	68	5	6	2	2	0	18	88	4	63
2020	Project management	64	19	5	2	0	0	10	93	2	60
2020	Other services to the public	62	4	3	1	0	0	29	94	2	293
2020	None of the above	65	8	4	1	0	1	20	93	2	233
2019	Client contact centre	65	8	2	2	0	0	23	95	2	245
2019	Health care practitioners	62	6	2	2	1	0	28	94	4	199
2019	Communications or public affairs	64	11	2	2	3	0	19	93	5	63
2019	Access to information and privacy	76	8	0	0	0	0	17	100	0	30
2019	Security	61	29	0	0	0	0	10	100	0	10
2019	Legal services	48	16	4	2	4	0	26	86	8	50
2019	Administration and operations	61	7	5	0	1	0	25	92	1	500
2019	Human resources	59	12	5	1	1	0	22	91	2	112
2019	Financial management	64	12	4	1	1	0	19	93	3	78
2019	Procurement	77	8	0	0	0	0	15	100	0	12
2019	Information management	66	3	0	3	0	0	28	96	4	34
2019	Information technology	61	13	3	3	0	2	19	93	4	105
2019	Internal audit	63	9	8	10	0	0	10	80	11	11
2019	Evaluation	57	0	7	6	0	0	30	81	8	11
2019	Data sciences	63	10	6	0	0	0	21	93	0	15
2019	Policy	58	15	2	0	0	0	26	98	0	60
2019	Project management	68	8	3	1	0	0	20	95	2	64
2019	Other services to the public	60	7	4	0	0	0	28	93	1	218
2019	None of the above	61	10	1	1	0	1	26	97	2	239
2018	Client contact centre	53	9	5	2	0	0	30	90	3	148
2018	Health care practitioners	52	5	1	2	0	0	41	96	3	141
2018	Communications or public affairs	40	20	8	5	0	0	27	82	7	40
2018	Access to information and privacy	47	4	7	8	0	0	34	77	12	25
2018	Security	60	8	9	0	0	0	23	89	0	11
2018	Legal services	49	13	3	13	0	0	22	79	17	59
2018	Administration and operations	49	12	4	0	0	0	35	93	1	376
2018	Human resources	46	9	6	0	4	0	35	85	6	71
2018	Financial management	40	18	10	2	2	0	28	80	6	48
2018	Information management	60	0	9	4	0	0	27	82	5	23
2018	Information technology	47	23	9	0	0	1	20	89	0	83
2018	Evaluation	66	16	0	0	0	0	18	100	0	12
2018	Data sciences	55	0	0	0	0	0	45	100	0	13
2018	Policy	45	13	0	2	0	0	40	96	4	44
2018	Project management	52	6	9	0	0	0	32	86	0	44
2018	Other services to the public	54	7	5	1	1	0	32	91	2	179
2018	None of the above	49	10	7	2	0	0	32	86	3	152
2017	Client contact centre	51	10	4	0	1	0	34	93	1	218
2017	Health care practitioners	55	7	2	2	0	0	35	94	3	164
2017	Communications or public affairs	57	12	10	5	0	0	16	82	5	63
2017	Access to information and privacy	60	8	10	0	3	0	19	84	4	30
2017	Security	63	9	9	0	0	0	18	89	0	10
2017	Legal services	50	13	7	4	7	0	19	78	14	45
2017	Administration and operations	53	9	3	1	1	0	32	91	4	483
2017	Human resources	66	6	2	2	0	0	23	94	3	91
2017	Financial management	45	13	10	6	3	0	23	76	12	63
2017	Information management	63	11	0	0	0	0	27	100	0	24
2017	Information technology	54	14	6	0	1	0	25	91	1	100
2017	Evaluation	51	27	0	0	0	0	22	100	0	14
2017	Data sciences	66	12	0	0	0	0	22	100	0	16
2017	Policy	53	9	6	1	0	0	31	90	2	67
2017	Project management	70	7	2	2	0	0	17	94	3	39
2017	Other services to the public	50	8	2	2	1	0	38	93	4	221
2017	None of the above	52	11	3	1	0	0	32	93	2	231

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	16	11	4	3	0	1	81	7	245
2020	Health care practitioners	69	20	4	3	1	1	2	92	3	255
2020	Communications or public affairs	77	17	6	0	1	0	0	93	1	76
2020	Access to information and privacy	79	21	0	0	0	0	0	100	0	28
2020	Security	68	32	0	0	0	0	0	100	0	13
2020	Legal services	58	25	12	3	0	0	2	85	3	60
2020	Administration and operations	72	15	6	2	1	0	2	90	4	601
2020	Human resources	77	16	2	1	0	1	3	97	1	105
2020	Financial management	74	19	3	1	1	0	1	94	2	83
2020	Procurement	59	34	8	0	0	0	0	92	0	10
2020	Information management	78	3	7	3	0	0	9	89	3	34
2020	Information technology	80	10	6	2	1	0	1	91	3	105
2020	Internal audit	87	0	6	0	0	0	6	93	0	15
2020	Evaluation	94	6	0	0	0	0	0	100	0	16
2020	Data sciences	74	15	4	0	0	0	7	96	0	21
2020	Policy	76	14	2	2	3	0	3	93	5	64
2020	Project management	79	13	8	0	0	0	0	92	0	61
2020	Other services to the public	58	24	10	3	4	1	1	83	6	295
2020	None of the above	73	15	5	3	0	2	2	91	3	232
2019	Client contact centre	64	14	10	5	3	0	4	81	9	248
2019	Health care practitioners	59	23	8	3	3	0	4	85	6	197
2019	Communications or public affairs	69	9	16	1	0	0	5	82	1	63
2019	Access to information and privacy	80	17	0	3	0	0	0	97	3	30
2019	Security	51	20	29	0	0	0	0	71	0	10
2019	Legal services	42	33	17	4	0	0	4	78	4	50
2019	Administration and operations	68	16	9	2	2	0	3	86	4	503
2019	Human resources	80	13	2	1	0	0	3	97	1	114
2019	Financial management	70	16	5	2	0	0	6	92	2	78
2019	Procurement	70	23	0	0	0	0	8	100	0	12
2019	Information management	76	13	0	8	0	0	3	92	8	34
2019	Information technology	71	20	2	0	2	2	3	96	2	104
2019	Internal audit	90	0	0	0	0	0	10	100	0	11
2019	Evaluation	41	9	14	6	23	0	7	54	31	11
2019	Data sciences	89	11	0	0	0	0	0	100	0	16
2019	Policy	78	17	0	0	2	0	3	98	2	59
2019	Project management	79	11	5	1	0	0	4	94	1	65
2019	Other services to the public	47	23	15	7	4	0	3	73	11	222
2019	None of the above	66	17	8	2	3	0	4	86	5	242
2018	Client contact centre	57	14	14	7	6	0	3	73	13	148
2018	Health care practitioners	54	30	5	2	1	0	7	91	4	143
2018	Communications or public affairs	66	18	15	0	0	0	1	85	0	40
2018	Access to information and privacy	74	11	4	4	0	0	7	91	5	25
2018	Security	66	34	0	0	0	0	0	100	0	11
2018	Legal services	40	28	15	8	5	0	4	71	14	59
2018	Administration and operations	59	20	11	2	2	0	5	84	4	377
2018	Human resources	75	13	1	0	3	0	9	96	3	71
2018	Financial management	67	18	4	3	4	0	4	88	7	49
2018	Information management	86	0	5	0	0	0	9	94	0	23
2018	Information technology	67	18	10	0	1	0	4	89	1	84
2018	Evaluation	82	18	0	0	0	0	0	100	0	12
2018	Data sciences	66	7	14	0	0	0	12	84	0	13
2018	Policy	59	30	7	0	0	0	5	93	0	44
2018	Project management	58	31	5	2	0	0	4	92	3	42
2018	Other services to the public	43	27	13	11	6	0	1	70	17	179
2018	None of the above	62	20	11	3	0	1	4	86	3	153
2017	Client contact centre	52	20	13	7	3	0	6	76	11	218
2017	Health care practitioners	59	21	9	2	2	1	5	85	5	163
2017	Communications or public affairs	73	18	7	0	0	0	2	92	0	61
2017	Access to information and privacy	78	15	3	0	0	0	3	96	0	30
2017	Security	57	25	0	9	0	0	9	90	10	10
2017	Legal services	38	33	17	10	2	0	0	70	12	45
2017	Administration and operations	64	20	7	3	1	0	5	89	4	483
2017	Human resources	74	15	2	5	0	0	4	92	5	88
2017	Financial management	62	20	8	1	0	0	9	90	1	63
2017	Information management	79	10	3	3	0	0	4	93	4	25
2017	Information technology	77	14	1	1	1	2	4	97	2	100
2017	Evaluation	71	15	0	0	7	0	7	92	8	14
2017	Data sciences	83	0	6	5	0	0	5	88	6	16
2017	Policy	73	21	2	0	0	0	5	98	0	66
2017	Project management	77	5	8	3	0	0	8	89	3	38
2017	Other services to the public	46	21	14	5	7	0	6	72	13	221
2017	None of the above	62	18	9	2	2	1	6	86	4	230

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	17	5	4	6	0	2	85	10	246
2020	Health care practitioners	58	15	8	7	10	1	1	74	17	257
2020	Communications or public affairs	64	21	7	3	4	0	0	86	7	76
2020	Access to information and privacy	86	7	0	0	3	0	3	96	4	29
2020	Security	93	0	0	0	7	0	0	93	7	13
2020	Legal services	75	10	6	1	8	0	0	84	9	60
2020	Administration and operations	62	19	8	4	5	0	1	83	10	602
2020	Human resources	72	14	7	5	3	0	0	86	7	105
2020	Financial management	64	17	11	4	5	0	0	81	8	84
2020	Information management	55	18	9	6	6	0	5	78	13	34
2020	Information technology	78	13	8	2	0	0	0	91	2	105
2020	Internal audit	73	27	0	0	0	0	0	100	0	15
2020	Evaluation	40	22	11	6	21	0	0	62	26	16
2020	Data sciences	54	27	7	4	8	0	0	81	13	21
2020	Policy	69	12	9	3	5	0	2	83	8	64
2020	Project management	71	15	5	2	8	0	0	85	10	61
2020	Other services to the public	64	15	9	5	6	0	0	80	11	294
2020	None of the above	59	14	12	6	8	1	0	73	14	233
2019	Client contact centre	67	15	7	4	4	0	3	84	8	250
2019	Health care practitioners	68	12	7	2	8	1	2	82	11	198
2019	Communications or public affairs	69	13	6	6	4	0	3	84	10	63
2019	Access to information and privacy	91	2	0	3	4	0	0	93	7	30
2019	Security	90	10	0	0	0	0	0	100	0	10
2019	Legal services	86	2	2	4	4	2	0	90	8	50
2019	Administration and operations	65	16	8	3	5	1	2	83	9	505
2019	Human resources	75	10	5	2	6	0	2	87	8	113
2019	Financial management	66	15	4	6	6	0	4	84	12	78
2019	Procurement	76	8	17	0	0	0	0	83	0	12
2019	Information management	60	23	9	6	0	0	3	85	6	34
2019	Information technology	80	11	3	0	3	2	2	94	3	103
2019	Internal audit	90	0	0	0	0	0	10	100	0	11
2019	Evaluation	56	31	0	0	13	0	0	87	13	11
2019	Data sciences	41	21	28	5	5	0	0	62	10	16
2019	Policy	73	10	5	5	5	0	3	85	10	60
2019	Project management	72	17	5	3	3	0	0	89	6	65
2019	Other services to the public	67	16	6	4	4	0	2	85	8	221
2019	None of the above	65	18	6	4	6	0	2	84	10	242
2018	Client contact centre	63	17	8	3	4	0	5	84	7	147
2018	Health care practitioners	72	15	3	3	2	0	4	91	6	143
2018	Communications or public affairs	78	11	6	3	3	0	0	89	5	41
2018	Access to information and privacy	80	13	0	0	4	0	4	96	4	25
2018	Security	83	9	9	0	0	0	0	91	0	11
2018	Legal services	71	14	6	2	3	0	5	88	5	59
2018	Administration and operations	63	14	9	4	5	0	3	81	10	377
2018	Human resources	71	9	6	1	7	0	6	85	9	72
2018	Financial management	66	18	8	2	2	0	4	87	4	49
2018	Information management	88	4	0	4	4	0	0	92	8	23
2018	Information technology	76	14	2	2	3	0	2	92	5	84
2018	Evaluation	92	8	0	0	0	0	0	100	0	12
2018	Data sciences	47	27	12	7	7	0	0	74	14	13
2018	Policy	70	9	5	5	7	0	5	83	12	44
2018	Project management	66	14	7	5	9	0	0	80	13	44
2018	Other services to the public	68	19	5	2	5	0	1	88	7	182
2018	None of the above	71	14	5	4	4	0	3	87	8	152
2017	Client contact centre	66	17	6	3	2	0	6	88	5	219
2017	Health care practitioners	76	13	3	3	2	1	3	92	5	165
2017	Communications or public affairs	70	15	4	8	4	0	0	84	12	63
2017	Access to information and privacy	65	22	3	3	3	0	3	90	7	30
2017	Security	65	35	0	0	0	0	0	100	0	10
2017	Legal services	75	7	2	2	6	0	6	88	9	45
2017	Administration and operations	57	18	9	5	6	1	3	78	12	485
2017	Human resources	62	12	9	3	9	2	2	77	13	91
2017	Financial management	55	20	11	5	6	0	3	77	12	63
2017	Information management	65	25	10	0	0	0	0	90	0	25
2017	Information technology	63	18	11	2	3	0	3	84	5	100
2017	Evaluation	69	8	7	7	8	0	0	78	16	14
2017	Data sciences	50	12	22	10	6	0	0	62	16	16
2017	Policy	67	14	1	1	13	0	3	83	15	67
2017	Project management	53	17	2	12	13	0	2	72	25	39
2017	Other services to the public	57	22	7	5	4	1	4	83	9	221
2017	None of the above	62	17	8	4	4	1	4	83	8	231

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	24	13	3	2	0	1	81	5	247
2020	Health care practitioners	52	31	10	5	1	0	1	84	6	255
2020	Communications or public affairs	48	29	10	9	5	0	0	76	14	76
2020	Access to information and privacy	76	17	7	0	0	0	0	93	0	29
2020	Security	75	25	0	0	0	0	0	100	0	13
2020	Legal services	69	22	5	5	0	0	0	90	5	60
2020	Administration and operations	46	32	13	5	3	0	1	79	7	601
2020	Human resources	42	33	19	2	3	0	1	75	5	105
2020	Financial management	48	34	12	6	0	0	0	82	6	84
2020	Procurement	44	15	34	0	0	0	8	64	0	10
2020	Information management	58	23	3	10	3	0	3	83	14	34
2020	Information technology	53	31	8	8	0	0	0	84	8	105
2020	Internal audit	48	45	7	0	0	0	0	93	0	15
2020	Evaluation	49	17	22	11	0	0	0	66	11	16
2020	Data sciences	62	19	13	7	0	0	0	80	7	21
2020	Policy	56	19	16	6	3	0	0	75	9	64
2020	Project management	46	38	14	0	2	0	0	84	2	61
2020	Other services to the public	44	32	14	7	2	0	1	77	9	292
2020	None of the above	50	32	10	5	2	0	1	82	7	233
2019	Client contact centre	50	28	12	5	2	0	2	80	7	249
2019	Health care practitioners	56	29	12	1	1	0	2	86	2	200
2019	Communications or public affairs	54	34	9	1	2	0	0	88	3	63
2019	Access to information and privacy	76	14	7	4	0	0	0	90	4	30
2019	Security	78	22	0	0	0	0	0	100	0	10
2019	Legal services	69	16	14	0	0	0	0	86	0	50
2019	Administration and operations	52	32	12	2	1	0	1	85	3	504
2019	Human resources	59	26	13	2	0	0	1	86	2	113
2019	Financial management	64	21	9	1	1	0	4	88	3	77
2019	Procurement	64	27	8	0	0	0	0	92	0	11
2019	Information management	66	25	3	6	0	0	0	91	6	34
2019	Information technology	52	26	15	2	4	1	0	79	6	105
2019	Internal audit	47	43	0	0	0	0	10	100	0	11
2019	Evaluation	31	32	14	0	23	0	0	63	23	11
2019	Data sciences	32	40	10	0	19	0	0	71	19	16
2019	Policy	56	25	12	2	3	0	2	82	5	57
2019	Project management	58	28	12	0	0	0	1	88	0	64
2019	Other services to the public	54	33	9	2	1	0	1	87	4	221
2019	None of the above	60	24	9	2	1	0	2	87	4	239
2018	Client contact centre	42	30	18	7	1	1	1	73	8	147
2018	Health care practitioners	50	34	8	2	4	0	3	86	6	143
2018	Communications or public affairs	49	35	10	5	2	0	0	83	7	41
2018	Access to information and privacy	47	37	4	4	5	0	4	88	9	25
2018	Security	43	57	0	0	0	0	0	100	0	11
2018	Legal services	53	27	14	3	0	0	3	83	3	59
2018	Administration and operations	47	33	11	3	3	0	2	82	7	375
2018	Human resources	55	29	10	1	3	0	3	86	4	72
2018	Financial management	39	42	13	2	2	0	2	82	4	49
2018	Information management	52	20	28	0	0	0	0	72	0	23
2018	Information technology	48	30	17	4	1	1	0	79	4	84
2018	Evaluation	58	34	8	0	0	0	0	92	0	12
2018	Data sciences	36	36	28	0	0	0	0	72	0	13
2018	Policy	49	18	21	10	0	0	2	69	10	44
2018	Project management	51	29	16	0	2	0	2	82	2	44
2018	Other services to the public	50	30	14	4	1	0	1	81	5	181
2018	None of the above	50	30	13	3	2	0	2	82	5	152
2017	Client contact centre	48	31	13	4	2	0	2	81	5	218
2017	Health care practitioners	58	26	9	3	1	0	2	86	4	165
2017	Communications or public affairs	47	31	14	6	2	0	0	78	8	63
2017	Access to information and privacy	50	27	23	0	0	0	0	77	0	30
2017	Legal services	50	24	12	13	0	0	2	75	13	45
2017	Administration and operations	49	29	12	5	2	0	2	80	8	485
2017	Human resources	55	25	15	3	1	0	1	81	4	91
2017	Financial management	49	37	11	2	0	0	2	87	2	63
2017	Information management	55	32	7	6	0	0	0	87	6	25
2017	Information technology	50	35	8	3	2	1	1	87	5	100
2017	Evaluation	42	28	23	7	0	0	0	70	7	14
2017	Data sciences	49	34	11	5	0	0	0	84	5	16
2017	Policy	55	32	9	1	1	0	1	88	3	67
2017	Project management	61	27	7	2	0	0	2	90	3	39
2017	Other services to the public	50	28	10	4	4	0	4	82	8	220
2017	None of the above	57	27	9	2	2	0	3	86	5	231

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	42	21	3	3	74	5	248
2020	Health care practitioners	32	44	17	5	2	76	7	257
2020	Communications or public affairs	24	48	11	8	9	72	17	76
2020	Access to information and privacy	59	28	13	0	0	87	0	29
2020	Security	44	56	0	0	0	100	0	13
2020	Legal services	38	36	20	5	0	75	5	59
2020	Administration and operations	33	42	17	5	3	75	8	602
2020	Human resources	40	38	17	3	3	78	5	105
2020	Financial management	37	44	15	1	2	81	3	84
2020	Procurement	77	8	8	0	8	85	8	10
2020	Information management	50	35	15	0	0	85	0	34
2020	Information technology	37	44	15	3	1	82	4	105
2020	Internal audit	60	26	13	0	0	87	0	15
2020	Evaluation	49	34	17	0	0	83	0	16
2020	Data sciences	43	44	9	4	0	87	4	21
2020	Policy	28	51	16	3	2	80	5	63
2020	Project management	36	52	10	2	0	88	2	61
2020	Other services to the public	31	36	25	6	2	67	8	294
2020	None of the above	35	44	14	5	3	79	7	233

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	35	36	8	4	0	0	52	13	248
2020	Health care practitioners	16	42	29	9	5	0	0	58	13	256
2020	Communications or public affairs	23	29	27	14	7	0	0	52	21	76
2020	Access to information and privacy	35	38	20	7	0	0	0	73	7	29
2020	Security	30	63	7	0	0	0	0	93	0	13
2020	Legal services	22	31	37	8	1	0	0	53	10	60
2020	Administration and operations	20	38	28	9	5	0	0	58	14	600
2020	Human resources	15	35	37	8	4	0	0	51	12	105
2020	Financial management	21	32	36	7	3	0	0	53	11	83
2020	Procurement	34	32	26	0	8	0	0	66	8	10
2020	Information management	29	26	45	0	0	0	0	55	0	34
2020	Information technology	17	38	33	8	4	0	0	55	12	103
2020	Internal audit	26	54	13	6	0	0	0	80	6	15
2020	Evaluation	43	41	11	5	0	0	0	84	5	16
2020	Data sciences	42	12	38	4	3	0	0	55	7	21
2020	Policy	11	33	37	14	5	0	0	44	19	64
2020	Project management	15	47	26	8	3	0	0	62	11	61
2020	Other services to the public	14	32	36	13	6	0	0	45	19	294
2020	None of the above	13	38	31	11	7	0	0	51	18	232
2019	Client contact centre	15	31	29	17	7	0	0	47	24	250
2019	Health care practitioners	16	32	30	16	6	1	0	48	22	200
2019	Communications or public affairs	19	44	29	7	1	0	0	63	8	63
2019	Access to information and privacy	44	33	16	7	0	0	0	77	7	30
2019	Security	29	51	10	10	0	0	0	80	10	10
2019	Legal services	15	32	33	14	6	0	0	47	20	51
2019	Administration and operations	16	37	29	10	7	0	0	54	17	503
2019	Human resources	20	34	32	11	3	0	0	54	14	114
2019	Financial management	26	36	25	8	5	0	0	62	13	78
2019	Procurement	46	32	23	0	0	0	0	77	0	12
2019	Information management	17	43	22	18	0	0	0	60	18	34
2019	Information technology	17	37	34	8	3	0	0	55	11	105
2019	Internal audit	19	54	27	0	0	0	0	73	0	11
2019	Evaluation	9	31	53	7	0	0	0	40	7	11
2019	Data sciences	20	49	27	0	5	0	0	68	5	16
2019	Policy	20	29	40	10	2	0	0	48	12	60
2019	Project management	11	47	30	12	0	0	0	58	12	65
2019	Other services to the public	12	29	28	22	10	0	0	40	32	222
2019	None of the above	17	30	26	18	10	0	0	47	27	243
2018	Client contact centre	10	24	35	20	10	0	0	34	31	148
2018	Health care practitioners	17	30	27	14	10	0	0	48	25	143
2018	Communications or public affairs	18	29	26	22	5	0	0	47	27	41
2018	Access to information and privacy	35	34	22	0	9	0	0	69	9	26
2018	Security	9	58	25	8	0	0	0	66	8	11
2018	Legal services	14	30	38	5	13	0	0	44	18	59
2018	Administration and operations	15	35	31	14	5	0	0	50	19	380
2018	Human resources	12	22	43	14	7	2	0	35	21	72
2018	Financial management	9	31	48	8	4	0	0	40	12	50
2018	Information management	23	33	21	23	0	0	0	56	23	23
2018	Information technology	13	42	26	12	7	0	0	55	19	83
2018	Evaluation	8	40	52	0	0	0	0	48	0	12
2018	Data sciences	0	52	34	14	0	0	0	52	14	13
2018	Policy	7	30	43	11	10	0	0	37	20	44
2018	Project management	16	34	34	14	2	0	0	50	16	44
2018	Other services to the public	4	26	32	20	18	0	0	30	38	182
2018	None of the above	13	25	38	17	6	0	0	38	23	153
2017	Client contact centre	12	24	34	18	11	0	0	36	30	219
2017	Health care practitioners	14	26	38	15	7	0	0	40	22	163
2017	Communications or public affairs	15	26	37	19	3	0	0	41	22	63
2017	Access to information and privacy	31	50	16	3	0	0	0	81	3	30
2017	Security	18	34	18	9	20	0	0	53	29	10
2017	Legal services	7	25	42	22	5	0	0	31	26	45
2017	Administration and operations	9	29	42	12	7	0	0	38	19	485
2017	Human resources	11	29	38	13	9	0	0	40	22	91
2017	Financial management	15	29	40	9	3	2	2	45	13	63
2017	Information management	32	41	20	7	0	0	0	73	7	25
2017	Information technology	12	45	29	9	5	0	0	57	14	100
2017	Evaluation	21	50	13	0	16	0	0	71	16	14
2017	Data sciences	5	49	40	6	0	0	0	54	6	16
2017	Policy	17	37	31	10	6	0	0	53	16	67
2017	Project management	15	34	34	10	5	2	0	50	15	39
2017	Other services to the public	7	18	38	22	16	0	0	25	38	220
2017	None of the above	10	27	36	18	9	0	0	37	27	231

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	21	39	22	8	0	0	30	30	247
2020	Health care practitioners	11	16	37	24	11	0	0	35	28	253
2020	Communications or public affairs	10	24	39	14	12	0	0	26	35	76
2020	Access to information and privacy	3	10	52	10	25	0	0	35	13	29
2020	Security	0	0	48	37	15	0	0	52	0	13
2020	Legal services	5	31	34	12	19	0	0	30	36	60
2020	Administration and operations	12	17	35	25	11	0	0	36	29	597
2020	Human resources	9	20	41	25	5	0	0	30	29	104
2020	Financial management	10	18	37	19	16	0	0	35	29	84
2020	Procurement	15	26	0	25	34	0	0	59	41	10
2020	Information management	0	19	46	30	6	0	0	36	19	33
2020	Information technology	7	16	44	25	8	0	0	33	22	104
2020	Internal audit	0	6	34	60	0	0	0	60	6	15
2020	Evaluation	0	22	24	38	17	0	0	54	22	16
2020	Data sciences	4	25	27	32	11	0	0	44	29	20
2020	Policy	16	19	39	20	6	0	0	27	34	64
2020	Project management	8	22	31	32	7	0	0	39	30	60
2020	Other services to the public	14	27	33	16	10	0	0	26	42	293
2020	None of the above	16	17	39	19	10	0	0	28	33	232
2019	Client contact centre	15	24	36	14	11	0	0	25	39	250
2019	Health care practitioners	13	21	30	25	10	0	0	36	34	198
2019	Communications or public affairs	2	27	42	19	10	0	0	29	29	63
2019	Access to information and privacy	4	14	32	28	21	0	0	49	19	29
2019	Security	0	0	61	29	10	0	0	39	0	10
2019	Legal services	18	30	25	18	10	0	0	28	48	51
2019	Administration and operations	13	18	38	21	9	0	0	30	32	505
2019	Human resources	10	20	44	19	7	0	0	26	31	115
2019	Financial management	6	16	36	29	14	0	0	42	22	78
2019	Procurement	0	15	61	15	9	0	0	24	15	12
2019	Information management	8	11	30	44	6	0	0	50	19	34
2019	Information technology	9	16	41	24	9	0	0	34	25	103
2019	Internal audit	0	0	50	39	10	0	0	50	0	10
2019	Evaluation	7	7	44	41	0	0	0	41	14	11
2019	Data sciences	12	14	33	35	5	0	0	41	26	16
2019	Policy	3	28	36	28	5	0	0	33	31	59
2019	Project management	6	19	41	25	9	0	0	34	25	65
2019	Other services to the public	18	30	31	14	7	0	0	22	47	222
2019	None of the above	12	23	33	23	9	0	0	32	35	242
2018	Client contact centre	20	24	32	16	7	0	1	23	44	147
2018	Health care practitioners	13	27	35	17	8	0	0	25	40	142
2018	Communications or public affairs	10	25	34	25	6	0	0	31	35	40
2018	Access to information and privacy	17	3	52	20	7	0	0	27	21	26
2018	Security	0	8	49	43	0	0	0	43	8	11
2018	Legal services	15	20	31	23	9	0	2	33	35	59
2018	Administration and operations	14	23	36	21	7	0	0	28	36	376
2018	Human resources	18	34	32	10	6	0	0	16	52	70
2018	Financial management	10	20	27	35	8	0	0	43	30	49
2018	Information management	18	13	36	13	19	0	0	33	31	22
2018	Information technology	12	11	46	27	5	0	0	31	23	84
2018	Evaluation	8	8	52	32	0	0	0	32	16	12
2018	Data sciences	7	21	34	31	7	0	0	38	29	13
2018	Policy	12	19	46	19	5	0	0	23	31	43
2018	Project management	4	24	44	26	2	0	0	28	28	43
2018	Other services to the public	28	24	32	12	4	0	0	16	52	182
2018	None of the above	12	28	39	14	7	0	0	21	40	150
2017	Client contact centre	16	23	37	13	10	0	0	24	40	218
2017	Health care practitioners	12	27	35	16	9	0	0	26	39	165
2017	Communications or public affairs	4	31	35	22	7	0	0	29	35	63
2017	Access to information and privacy	3	13	38	34	13	0	0	46	16	30
2017	Security	20	25	9	28	18	0	0	46	45	10
2017	Legal services	11	29	41	11	7	0	0	18	41	45
2017	Administration and operations	12	23	40	18	7	0	0	25	35	482
2017	Human resources	11	29	41	12	7	0	0	19	40	91
2017	Financial management	5	20	42	24	9	0	0	32	25	62
2017	Information management	0	7	32	35	26	0	0	61	7	25
2017	Information technology	7	18	37	27	11	0	0	38	25	100
2017	Evaluation	7	15	13	36	28	0	0	64	22	14
2017	Data sciences	5	23	18	54	0	0	0	54	29	16
2017	Policy	4	19	55	15	6	0	0	21	24	66
2017	Project management	5	20	44	17	14	0	0	31	24	39
2017	Other services to the public	21	32	29	12	5	1	0	17	53	221
2017	None of the above	14	30	31	16	7	0	0	24	45	229

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	42	6	4	1	0	0	89	5	247
2020	Health care practitioners	53	38	4	4	0	1	0	92	4	255
2020	Communications or public affairs	43	47	3	1	5	1	0	91	7	75
2020	Access to information and privacy	79	17	4	0	0	0	0	96	0	29
2020	Security	67	33	0	0	0	0	0	100	0	13
2020	Legal services	67	28	3	2	0	0	0	95	2	59
2020	Administration and operations	57	33	5	2	1	2	0	92	3	602
2020	Human resources	56	37	2	3	1	1	0	94	4	105
2020	Financial management	55	32	13	1	0	0	0	86	1	84
2020	Procurement	36	41	15	8	0	0	0	77	8	10
2020	Information management	50	30	20	0	0	0	0	80	0	34
2020	Information technology	58	27	11	3	0	1	0	86	3	104
2020	Internal audit	60	33	7	0	0	0	0	93	0	15
2020	Evaluation	66	29	0	0	0	5	0	100	0	16
2020	Data sciences	44	42	15	0	0	0	0	85	0	21
2020	Policy	48	45	5	2	0	0	0	94	2	64
2020	Project management	50	34	11	5	0	0	0	84	5	61
2020	Other services to the public	55	31	7	4	2	0	1	87	6	293
2020	None of the above	52	36	7	3	1	1	0	89	4	228
2019	Client contact centre	47	36	10	3	3	0	0	83	7	250
2019	Health care practitioners	50	31	8	10	1	0	0	81	11	197
2019	Communications or public affairs	46	42	8	3	0	2	0	89	3	61
2019	Access to information and privacy	74	21	6	0	0	0	0	94	0	30
2019	Security	68	22	10	0	0	0	0	90	0	10
2019	Legal services	58	24	8	8	2	0	0	82	10	51
2019	Administration and operations	47	38	9	3	2	0	0	86	5	505
2019	Human resources	57	34	4	2	0	2	0	93	2	111
2019	Financial management	43	45	5	7	0	0	0	88	7	77
2019	Procurement	43	48	9	0	0	0	0	91	0	12
2019	Information management	59	30	6	3	3	0	0	89	6	34
2019	Information technology	52	37	5	4	0	2	0	91	4	103
2019	Internal audit	83	17	0	0	0	0	0	100	0	11
2019	Evaluation	49	22	0	7	23	0	0	70	30	11
2019	Data sciences	57	43	0	0	0	0	0	100	0	16
2019	Policy	45	49	5	2	0	0	0	94	2	60
2019	Project management	49	42	4	3	1	0	0	91	4	65
2019	Other services to the public	43	40	9	6	2	0	0	83	8	222
2019	None of the above	47	34	12	4	1	0	1	82	6	244
2018	Client contact centre	34	43	14	2	7	0	0	77	9	147
2018	Health care practitioners	37	37	14	7	5	0	0	74	12	142
2018	Communications or public affairs	49	19	21	8	2	0	0	68	11	42
2018	Access to information and privacy	64	31	0	0	5	0	0	95	5	26
2018	Security	51	49	0	0	0	0	0	100	0	11
2018	Legal services	47	38	7	5	3	0	0	85	8	58
2018	Administration and operations	46	39	8	5	1	1	0	86	6	378
2018	Human resources	54	30	12	3	1	0	0	84	5	71
2018	Financial management	48	38	8	6	0	0	0	87	6	50
2018	Information management	66	17	12	5	0	0	0	83	5	23
2018	Information technology	48	43	5	1	1	2	0	93	2	83
2018	Evaluation	64	36	0	0	0	0	0	100	0	12
2018	Data sciences	45	48	7	0	0	0	0	93	0	13
2018	Policy	45	41	7	7	0	0	0	86	7	44
2018	Project management	53	31	9	5	2	0	0	84	7	44
2018	Other services to the public	39	43	8	5	5	0	0	82	10	181
2018	None of the above	50	40	5	3	1	2	0	91	4	151
2017	Client contact centre	33	42	13	9	4	0	0	75	12	219
2017	Health care practitioners	41	39	8	7	5	0	0	80	12	164
2017	Communications or public affairs	42	49	3	2	2	3	0	94	3	63
2017	Access to information and privacy	75	25	0	0	0	0	0	100	0	30
2017	Security	46	18	0	9	26	0	0	65	35	10
2017	Legal services	50	37	0	9	4	0	0	87	13	44
2017	Administration and operations	43	40	9	4	3	0	0	84	7	485
2017	Human resources	58	37	2	2	1	0	0	95	3	91
2017	Financial management	50	37	8	5	0	0	0	87	5	63
2017	Information management	68	29	3	0	0	0	0	97	0	25
2017	Information technology	53	35	9	1	1	0	1	89	2	100
2017	Evaluation	57	35	8	0	0	0	0	92	0	14
2017	Data sciences	51	38	0	11	0	0	0	89	11	16
2017	Policy	50	38	4	7	0	0	0	89	7	67
2017	Project management	38	52	8	2	0	0	0	90	2	39
2017	Other services to the public	36	37	12	9	5	0	0	74	14	221
2017	None of the above	42	36	13	6	3	0	0	78	9	232

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	33	10	7	5	2	0	77	13	245
2020	Health care practitioners	48	30	11	5	3	3	0	80	9	256
2020	Communications or public affairs	45	36	7	5	6	0	0	81	12	76
2020	Access to information and privacy	69	21	4	3	0	3	0	93	3	29
2020	Security	44	48	7	0	0	0	0	93	0	13
2020	Legal services	64	18	7	8	2	2	0	83	10	60
2020	Administration and operations	49	30	10	6	3	3	0	80	9	602
2020	Human resources	45	33	8	9	3	1	0	79	13	104
2020	Financial management	50	31	9	11	0	0	0	80	11	83
2020	Procurement	36	41	15	8	0	0	0	77	8	10
2020	Information management	50	21	17	12	0	0	0	71	12	34
2020	Information technology	49	29	12	4	4	3	0	80	8	103
2020	Internal audit	53	33	7	6	0	0	0	87	6	15
2020	Evaluation	66	24	5	0	0	5	0	94	0	16
2020	Data sciences	48	37	11	0	0	4	0	88	0	21
2020	Policy	44	33	6	14	0	3	0	79	14	64
2020	Project management	48	29	15	3	5	0	0	77	8	61
2020	Other services to the public	48	32	8	6	4	2	1	82	10	295
2020	None of the above	46	35	8	6	2	4	0	83	8	232

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	27	12	10	8	1	70	18	246
2020	Health care practitioners	39	30	11	8	9	2	70	18	256
2020	Communications or public affairs	48	23	10	12	7	0	71	19	76
2020	Access to information and privacy	66	20	3	7	3	0	86	10	29
2020	Security	84	8	7	0	0	0	93	0	13
2020	Legal services	62	18	8	7	5	0	80	12	60
2020	Administration and operations	47	26	10	9	7	1	74	16	601
2020	Human resources	50	27	9	8	6	0	77	13	105
2020	Financial management	50	21	9	9	11	0	72	19	84
2020	Procurement	43	8	41	0	8	0	51	8	10
2020	Information management	59	23	0	6	12	0	82	18	34
2020	Information technology	50	24	9	12	2	2	76	15	105
2020	Internal audit	40	46	14	0	0	0	86	0	15
2020	Evaluation	28	38	11	17	6	0	66	23	16
2020	Data sciences	46	30	7	4	13	0	76	16	21
2020	Policy	43	28	8	13	8	0	71	21	62
2020	Project management	41	28	11	13	7	0	69	20	61
2020	Other services to the public	50	23	7	12	7	1	74	19	294
2020	None of the above	40	27	12	10	9	2	69	20	232

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	28	14	4	2	2	0	79	6	243
2020	Health care practitioners	51	28	11	1	4	4	0	83	5	254
2020	Communications or public affairs	62	21	10	1	2	3	0	85	4	76
2020	Access to information and privacy	76	17	3	3	0	0	0	93	3	29
2020	Security	84	8	7	0	0	0	0	93	0	13
2020	Legal services	72	13	9	5	0	2	0	86	5	59
2020	Administration and operations	58	22	10	4	2	3	0	83	6	598
2020	Human resources	66	17	10	3	3	1	0	84	6	105
2020	Financial management	51	19	11	7	5	5	3	75	13	83
2020	Procurement	43	41	15	0	0	0	0	85	0	10
2020	Information management	66	15	3	0	13	3	0	84	13	33
2020	Information technology	62	25	7	3	1	2	0	88	4	105
2020	Internal audit	87	13	0	0	0	0	0	100	0	15
2020	Evaluation	72	17	5	0	0	5	0	94	0	16
2020	Data sciences	67	17	12	0	0	4	0	88	0	20
2020	Policy	61	25	6	5	2	0	2	87	6	64
2020	Project management	46	36	15	0	3	0	0	82	3	61
2020	Other services to the public	60	19	9	5	4	2	1	82	9	293
2020	None of the above	55	24	13	1	2	6	0	83	4	233

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	32	15	8	5	2	0	72	13	248
2020	Health care practitioners	38	42	9	5	5	1	0	81	10	257
2020	Communications or public affairs	50	29	6	8	6	0	0	79	14	75
2020	Access to information and privacy	66	31	0	3	0	0	0	97	3	29
2020	Security	67	18	16	0	0	0	0	84	0	13
2020	Legal services	59	23	5	6	6	0	0	82	13	60
2020	Administration and operations	44	31	11	7	4	2	0	77	12	601
2020	Human resources	45	32	11	7	2	2	0	79	10	105
2020	Financial management	40	28	18	6	5	4	0	70	11	84
2020	Procurement	32	45	23	0	0	0	0	77	0	10
2020	Information management	43	30	6	6	12	3	0	75	19	34
2020	Information technology	41	37	14	4	3	0	0	79	8	105
2020	Internal audit	47	47	0	6	0	0	0	94	6	15
2020	Evaluation	60	29	6	0	0	6	0	94	0	16
2020	Data sciences	56	16	11	9	4	4	0	75	13	21
2020	Policy	41	33	12	14	0	0	0	74	14	64
2020	Project management	41	36	16	5	2	0	0	77	6	61
2020	Other services to the public	43	28	14	8	5	1	1	73	13	294
2020	None of the above	46	27	12	8	5	2	0	75	13	233
2019	Client contact centre	27	36	15	12	10	1	0	63	22	250
2019	Health care practitioners	28	39	9	14	11	0	0	66	24	199
2019	Communications or public affairs	27	37	15	17	5	0	0	63	22	63
2019	Access to information and privacy	61	26	6	8	0	0	0	87	8	30
2019	Security	49	32	20	0	0	0	0	80	0	10
2019	Legal services	29	40	6	12	14	0	0	68	26	51
2019	Administration and operations	28	37	13	12	10	0	0	65	21	505
2019	Human resources	36	33	14	12	5	1	0	70	17	115
2019	Financial management	28	42	11	16	4	0	0	70	19	78
2019	Procurement	35	17	39	9	0	0	0	52	9	12
2019	Information management	39	32	8	11	11	0	0	71	21	34
2019	Information technology	32	40	12	8	4	4	0	75	12	105
2019	Internal audit	56	27	18	0	0	0	0	82	0	11
2019	Evaluation	23	46	0	9	23	0	0	69	31	11
2019	Data sciences	56	30	10	5	0	0	0	86	5	16
2019	Policy	21	37	24	14	3	0	0	59	17	60
2019	Project management	21	52	15	6	7	0	0	72	13	64
2019	Other services to the public	24	30	18	13	14	0	0	55	27	221
2019	None of the above	32	30	12	16	8	0	1	63	25	242
2018	Client contact centre	24	27	14	18	16	0	0	52	34	147
2018	Health care practitioners	21	36	15	11	16	1	0	57	27	142
2018	Communications or public affairs	27	26	12	24	11	1	0	53	35	42
2018	Access to information and privacy	47	44	0	5	0	5	0	95	5	26
2018	Security	43	26	8	23	0	0	0	69	23	11
2018	Legal services	30	36	13	13	8	0	0	66	21	59
2018	Administration and operations	26	38	14	12	10	0	0	64	22	381
2018	Human resources	26	27	22	15	10	0	0	53	24	72
2018	Financial management	30	33	8	21	8	0	0	63	29	50
2018	Information management	53	22	16	0	9	0	0	75	9	23
2018	Information technology	27	40	16	9	5	2	0	69	15	84
2018	Evaluation	24	52	8	16	0	0	0	76	16	12
2018	Data sciences	26	34	20	14	7	0	0	59	21	13
2018	Policy	28	33	13	17	10	0	0	61	26	44
2018	Project management	18	55	11	5	9	2	0	75	14	44
2018	Other services to the public	23	31	13	18	16	0	0	53	33	181
2018	None of the above	22	33	15	16	12	1	0	56	29	153
2017	Client contact centre	17	40	14	13	15	1	0	58	28	217
2017	Health care practitioners	17	39	13	18	13	0	0	56	31	165
2017	Communications or public affairs	13	49	16	10	7	4	0	65	18	63
2017	Access to information and privacy	61	30	9	0	0	0	0	91	0	30
2017	Security	37	18	0	34	10	0	0	55	45	10
2017	Legal services	27	37	8	19	9	0	0	64	28	45
2017	Administration and operations	20	40	12	17	10	1	0	61	27	486
2017	Human resources	22	43	14	11	7	2	0	66	19	90
2017	Financial management	28	41	14	11	6	0	0	69	17	63
2017	Information management	53	43	4	0	0	0	0	96	0	24
2017	Information technology	23	42	17	9	5	4	0	68	15	100
2017	Evaluation	28	43	7	7	16	0	0	70	23	14
2017	Data sciences	38	29	12	16	5	0	0	67	21	16
2017	Policy	27	44	11	8	9	2	0	73	17	66
2017	Project management	23	32	20	10	7	8	0	60	18	39
2017	Other services to the public	14	35	12	16	23	1	0	50	39	221
2017	None of the above	14	36	15	17	15	2	0	51	33	232

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	41	13	5	1	0	0	81	6	248
2020	Health care practitioners	54	36	5	4	1	0	0	90	5	256
2020	Communications or public affairs	64	22	6	3	5	0	0	86	8	76
2020	Access to information and privacy	83	14	3	0	0	0	0	97	0	29
2020	Security	47	45	7	0	0	0	0	93	0	13
2020	Legal services	52	33	6	7	0	0	2	87	7	60
2020	Administration and operations	51	37	7	4	1	0	0	88	5	602
2020	Human resources	47	41	5	7	0	0	0	88	7	105
2020	Financial management	61	24	10	2	1	1	0	86	3	84
2020	Procurement	43	8	34	15	0	0	0	51	15	10
2020	Information management	48	34	15	3	0	0	0	82	3	34
2020	Information technology	48	38	5	6	3	0	0	87	9	105
2020	Internal audit	53	33	0	0	13	0	0	87	13	15
2020	Evaluation	66	28	0	6	0	0	0	94	6	16
2020	Data sciences	73	19	4	0	4	0	0	92	4	21
2020	Policy	47	45	5	3	0	0	0	92	3	64
2020	Project management	56	33	3	8	0	0	0	88	8	61
2020	Other services to the public	53	36	5	4	1	0	0	89	6	295
2020	None of the above	55	29	10	5	0	1	0	85	5	233

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	38	13	7	2	0	0	78	9	247
2020	Health care practitioners	52	34	8	4	2	0	1	86	6	254
2020	Communications or public affairs	56	26	5	9	4	0	0	82	13	76
2020	Access to information and privacy	86	14	0	0	0	0	0	100	0	28
2020	Security	62	30	7	0	0	0	0	93	0	13
2020	Legal services	59	28	3	8	0	0	2	88	8	60
2020	Administration and operations	51	36	7	4	0	1	0	88	5	601
2020	Human resources	47	37	10	6	1	0	0	84	7	105
2020	Financial management	55	30	10	2	1	1	0	86	4	82
2020	Procurement	43	8	34	15	0	0	0	51	15	10
2020	Information management	48	36	9	3	3	0	0	85	6	34
2020	Information technology	47	35	7	6	5	0	0	82	11	105
2020	Internal audit	60	20	0	6	13	0	0	80	20	15
2020	Evaluation	72	23	0	6	0	0	0	94	6	16
2020	Data sciences	61	31	4	0	4	0	0	92	4	21
2020	Policy	43	41	13	2	2	0	0	84	3	63
2020	Project management	54	28	7	10	2	0	0	82	12	61
2020	Other services to the public	53	33	8	4	2	1	0	86	5	293
2020	None of the above	56	30	9	4	0	1	0	86	4	231

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	44	12	5	2	0	0	82	7	243
2020	Health care practitioners	42	40	11	4	1	0	2	84	5	255
2020	Communications or public affairs	49	32	10	3	5	1	0	82	8	76
2020	Access to information and privacy	66	27	7	0	0	0	0	93	0	29
2020	Security	62	30	7	0	0	0	0	93	0	13
2020	Legal services	54	34	5	3	2	0	2	90	5	60
2020	Administration and operations	46	34	14	4	0	1	1	81	4	599
2020	Human resources	51	31	11	5	1	0	1	83	6	103
2020	Financial management	48	29	13	7	2	0	0	77	10	83
2020	Procurement	43	23	34	0	0	0	0	66	0	10
2020	Information management	37	31	20	6	0	0	5	72	6	34
2020	Information technology	44	33	16	4	3	0	0	77	7	103
2020	Internal audit	46	40	7	6	0	0	0	87	6	15
2020	Evaluation	45	34	20	0	0	0	0	80	0	16
2020	Data sciences	49	20	31	0	0	0	0	69	0	21
2020	Policy	35	44	16	3	0	0	2	80	3	63
2020	Project management	52	26	15	7	0	0	0	78	7	61
2020	Other services to the public	49	33	13	4	1	0	1	83	5	293
2020	None of the above	49	29	16	4	0	1	1	79	4	231

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	34	9	4	1	0	0	86	5	245
2020	Health care practitioners	53	34	8	1	1	1	2	90	2	255
2020	Communications or public affairs	65	21	9	0	3	1	1	88	3	75
2020	Access to information and privacy	69	20	10	0	0	0	0	90	0	29
2020	Security	55	45	0	0	0	0	0	100	0	13
2020	Legal services	60	21	7	5	2	2	3	86	7	59
2020	Administration and operations	58	28	9	2	1	1	1	88	3	598
2020	Human resources	58	30	7	3	0	1	1	90	3	105
2020	Financial management	62	23	11	1	4	0	0	84	5	81
2020	Procurement	62	23	8	0	0	0	8	92	0	10
2020	Information management	54	22	15	6	0	0	3	78	6	34
2020	Information technology	55	32	4	4	3	2	1	89	7	105
2020	Internal audit	67	26	0	6	0	0	0	94	6	15
2020	Evaluation	66	23	0	0	0	6	6	100	0	16
2020	Data sciences	76	16	4	0	4	0	0	92	4	21
2020	Policy	57	33	8	2	0	0	0	91	2	63
2020	Project management	54	26	15	5	0	0	0	80	5	61
2020	Other services to the public	58	26	10	2	1	1	1	86	4	291
2020	None of the above	59	25	10	1	0	2	2	88	2	232

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	18	2	0	0	3	1	98	1	248
2020	Health care practitioners	74	15	3	1	0	5	2	96	2	253
2020	Communications or public affairs	82	9	1	1	1	4	1	96	3	75
2020	Access to information and privacy	90	0	3	0	0	7	0	97	0	29
2020	Security	83	17	0	0	0	0	0	100	0	12
2020	Legal services	70	12	3	2	0	10	3	94	2	60
2020	Administration and operations	78	12	4	1	0	5	1	95	1	602
2020	Human resources	79	16	1	1	0	3	0	98	1	104
2020	Financial management	79	12	3	0	1	5	0	95	1	83
2020	Procurement	51	8	0	8	0	34	0	89	11	10
2020	Information management	64	14	9	0	0	10	3	90	0	34
2020	Information technology	75	12	3	0	1	7	2	95	1	105
2020	Internal audit	80	13	0	0	0	7	0	100	0	15
2020	Evaluation	72	17	0	0	0	12	0	100	0	16
2020	Data sciences	80	11	4	0	0	0	4	96	0	21
2020	Policy	66	19	5	0	0	10	2	95	0	64
2020	Project management	81	10	5	2	2	2	0	92	3	61
2020	Other services to the public	76	13	3	1	0	5	1	96	1	292
2020	None of the above	75	11	3	1	0	8	2	95	1	233

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	38	7	3	2	0	0	89	4	248
2020	Health care practitioners	59	31	4	1	2	2	0	93	3	254
2020	Communications or public affairs	58	24	7	3	6	0	1	84	9	76
2020	Access to information and privacy	89	3	4	4	0	0	0	93	4	29
2020	Security	84	16	0	0	0	0	0	100	0	13
2020	Legal services	56	33	3	5	0	4	0	92	5	60
2020	Administration and operations	61	29	6	2	1	2	0	91	3	600
2020	Human resources	60	31	5	3	1	1	0	91	4	105
2020	Financial management	63	25	10	1	0	1	0	89	1	84
2020	Procurement	36	23	8	34	0	0	0	59	34	10
2020	Information management	62	26	12	0	0	0	0	88	0	34
2020	Information technology	58	30	5	4	2	2	0	89	5	104
2020	Internal audit	60	27	0	6	0	7	0	93	7	15
2020	Evaluation	72	17	0	0	0	11	0	100	0	16
2020	Data sciences	73	8	0	4	0	15	0	95	5	21
2020	Policy	58	33	5	3	0	2	0	92	3	64
2020	Project management	64	22	6	4	2	2	0	88	5	61
2020	Other services to the public	59	29	3	5	2	2	0	90	7	290
2020	None of the above	62	23	7	5	1	2	0	88	6	233

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	26	8	6	6	0	79	12	245
2020	Health care practitioners	52	30	9	5	3	1	83	8	255
2020	Communications or public affairs	65	20	4	9	2	0	85	11	76
2020	Access to information and privacy	81	15	0	3	0	0	97	3	26
2020	Security	84	8	0	7	0	0	93	7	13
2020	Legal services	64	23	3	10	0	0	87	10	60
2020	Administration and operations	60	24	8	4	4	1	85	8	600
2020	Human resources	64	22	5	3	5	1	87	8	104
2020	Financial management	58	20	9	6	8	0	77	14	84
2020	Procurement	43	34	15	0	8	0	77	8	10
2020	Information management	65	20	3	3	9	0	85	12	34
2020	Information technology	63	22	11	4	1	0	84	5	105
2020	Internal audit	60	33	0	0	0	7	100	0	15
2020	Evaluation	66	34	0	0	0	0	100	0	16
2020	Data sciences	76	15	0	0	9	0	91	9	21
2020	Policy	59	30	6	5	0	0	89	5	63
2020	Project management	54	26	10	8	2	0	80	10	61
2020	Other services to the public	62	23	3	8	3	1	86	11	294
2020	None of the above	52	28	7	6	5	2	82	11	232

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	25	11	2	0	0	0	87	2	248
2020	Health care practitioners	66	24	5	3	1	0	1	91	4	256
2020	Communications or public affairs	72	17	5	3	4	0	0	89	6	76
2020	Access to information and privacy	97	3	0	0	0	0	0	100	0	29
2020	Security	70	30	0	0	0	0	0	100	0	13
2020	Legal services	77	15	5	0	2	2	0	94	2	60
2020	Administration and operations	68	23	6	3	1	0	0	91	3	602
2020	Human resources	70	25	1	3	0	1	0	96	3	105
2020	Financial management	67	25	7	0	1	0	0	92	1	84
2020	Procurement	77	15	8	0	0	0	0	92	0	10
2020	Information management	65	26	9	0	0	0	0	91	0	34
2020	Information technology	71	21	4	3	2	0	0	91	5	103
2020	Internal audit	53	34	0	13	0	0	0	87	13	15
2020	Evaluation	77	23	0	0	0	0	0	100	0	16
2020	Data sciences	91	9	0	0	0	0	0	100	0	21
2020	Policy	64	28	6	2	0	0	0	92	2	64
2020	Project management	71	19	8	0	2	0	0	90	2	61
2020	Other services to the public	73	18	3	4	1	0	1	92	5	293
2020	None of the above	71	19	6	3	1	1	0	90	3	232

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	43	10	7	3	0	0	80	10	30
2020	Health care practitioners	50	38	6	6	0	0	0	88	6	15
2020	Communications or public affairs	17	58	13	9	4	0	0	75	13	23
2020	Administration and operations	29	49	12	9	1	0	1	78	10	117
2020	Human resources	31	56	7	0	6	0	0	88	6	33
2020	Financial management	24	38	14	21	3	0	0	62	24	29
2020	Information technology	33	48	8	10	0	0	0	81	10	38
2020	Policy	21	52	16	11	0	0	0	73	11	19
2020	Project management	32	30	17	17	0	0	4	65	18	23
2020	Other services to the public	30	43	7	16	2	2	0	75	19	44
2020	None of the above	37	43	8	6	3	0	3	83	9	37
2019	Client contact centre	21	59	8	8	4	0	0	80	12	25
2019	Health care practitioners	39	42	19	0	0	0	0	81	0	12
2019	Communications or public affairs	14	35	26	6	13	0	7	53	20	15
2019	Administration and operations	15	55	18	9	2	0	1	71	11	93
2019	Human resources	25	43	21	11	0	0	0	68	11	35
2019	Financial management	23	55	9	13	0	0	0	78	13	22
2019	Information technology	26	45	14	9	3	0	3	73	12	34
2019	Policy	21	41	24	7	0	7	0	67	7	14
2019	Project management	29	50	11	11	0	0	0	79	11	18
2019	Other services to the public	29	56	12	3	0	0	0	85	3	31
2019	None of the above	10	57	24	6	0	3	0	69	6	32

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	97	3	29
2020	Health care practitioners	100	0	15
2020	Communications or public affairs	96	4	23
2020	Administration and operations	98	2	116
2020	Human resources	100	0	33
2020	Financial management	97	3	29
2020	Information technology	97	3	38
2020	Policy	100	0	19
2020	Project management	100	0	23
2020	Other services to the public	98	2	44
2020	None of the above	100	0	37

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	36	25	18	4	53	22	28
2020	Health care practitioners	23	21	44	6	6	44	12	15
2020	Communications or public affairs	18	27	18	24	13	45	38	22
2020	Administration and operations	21	37	20	19	3	58	22	113
2020	Human resources	28	33	11	19	9	61	28	33
2020	Financial management	29	32	14	11	14	61	25	28
2020	Information technology	37	35	14	11	3	72	14	37
2020	Policy	11	31	16	26	16	42	42	19
2020	Project management	22	22	31	21	5	43	25	23
2020	Other services to the public	26	28	27	17	2	54	19	43
2020	None of the above	15	54	17	5	9	69	14	37

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	9	91	245
2020	Health care practitioners	5	95	256
2020	Communications or public affairs	11	89	76
2020	Access to information and privacy	7	93	29
2020	Security	0	100	13
2020	Legal services	5	95	60
2020	Administration and operations	7	93	601
2020	Human resources	10	90	105
2020	Financial management	1	99	83
2020	Procurement	11	89	10
2020	Information management	10	90	34
2020	Information technology	5	95	105
2020	Internal audit	20	80	15
2020	Evaluation	0	100	16
2020	Data sciences	20	80	21
2020	Policy	6	94	64
2020	Project management	6	94	61
2020	Other services to the public	11	89	294
2020	None of the above	11	89	231

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	21	79	248
2020	Health care practitioners	14	86	255
2020	Communications or public affairs	9	91	76
2020	Access to information and privacy	13	87	29
2020	Security	0	100	13
2020	Legal services	15	85	60
2020	Administration and operations	14	86	598
2020	Human resources	16	84	105
2020	Financial management	16	84	84
2020	Procurement	11	89	10
2020	Information management	12	88	34
2020	Information technology	9	91	105
2020	Internal audit	0	100	15
2020	Evaluation	0	100	16
2020	Data sciences	7	93	21
2020	Policy	9	91	64
2020	Project management	7	93	60
2020	Other services to the public	20	80	294
2020	None of the above	14	86	229
2019	Client contact centre	22	78	250
2019	Health care practitioners	21	79	199
2019	Communications or public affairs	14	86	63
2019	Access to information and privacy	12	88	30
2019	Security	0	100	10
2019	Legal services	14	86	51
2019	Administration and operations	22	78	503
2019	Human resources	14	86	115
2019	Financial management	12	88	78
2019	Procurement	26	74	12
2019	Information management	20	80	34
2019	Information technology	9	91	105
2019	Internal audit	0	100	11
2019	Evaluation	0	100	11
2019	Data sciences	14	86	16
2019	Policy	18	82	60
2019	Project management	12	88	65
2019	Other services to the public	28	72	221
2019	None of the above	19	81	243
2017	Client contact centre	31	69	219
2017	Health care practitioners	24	76	165
2017	Communications or public affairs	16	84	63
2017	Legal services	25	75	45
2017	Administration and operations	27	73	485
2017	Human resources	11	89	91
2017	Financial management	17	83	63
2017	Information technology	17	83	100
2017	Policy	19	81	67
2017	Project management	15	85	39
2017	Other services to the public	36	64	221
2017	None of the above	24	76	228
2014	Client contact centre	22	78	212
2014	Health care practitioners	21	79	115
2014	Communications or public affairs	10	90	62
2014	Legal services	14	86	53
2014	Administration and operations	20	80	393
2014	Human resources	23	77	93
2014	Information technology	10	90	122
2014	Other services to the public	26	74	169
2014	None of the above	23	77	197

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	54	46	55
2020	Health care practitioners	53	47	37
2020	Administration and operations	64	36	85
2020	Human resources	53	47	17
2020	Financial management	47	53	13
2020	Other services to the public	60	40	60
2020	None of the above	75	25	32

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	82	18	55
2020	Health care practitioners	75	25	37
2020	Administration and operations	78	22	86
2020	Human resources	89	11	17
2020	Financial management	92	8	13
2020	Other services to the public	85	15	60
2020	None of the above	66	34	32
2019	Client contact centre	81	19	59
2019	Health care practitioners	93	7	41
2019	Administration and operations	84	16	118
2019	Human resources	100	0	16
2019	Financial management	72	28	10
2019	Information technology	92	8	10
2019	Policy	100	0	11
2019	Other services to the public	82	18	63
2019	None of the above	92	8	50
2017	Client contact centre	84	16	68
2017	Health care practitioners	78	22	41
2017	Communications or public affairs	73	27	11
2017	Legal services	83	17	11
2017	Administration and operations	79	21	134
2017	Human resources	82	18	10
2017	Financial management	90	10	10
2017	Information technology	75	25	16
2017	Policy	100	0	13
2017	Other services to the public	69	31	77
2017	None of the above	82	18	55
2014	Client contact centre	81	19	51
2014	Health care practitioners	64	36	33
2014	Communications or public affairs	80	20	11
2014	Administration and operations	75	25	74
2014	Human resources	92	8	14
2014	Information technology	78	22	13
2014	Other services to the public	82	18	51
2014	None of the above	88	12	42

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	39	9	7	0	0	0	85	7	45
2020	Health care practitioners	43	36	11	7	3	0	0	79	10	28
2020	Administration and operations	59	29	6	4	1	0	0	88	6	66
2020	Human resources	57	20	0	17	0	0	6	82	18	15
2020	Financial management	51	40	0	0	8	0	0	92	8	12
2020	Other services to the public	53	26	4	10	8	0	0	78	18	51
2020	None of the above	47	29	10	10	5	0	0	76	14	21
2019	Client contact centre	40	30	13	15	2	0	0	70	17	46
2019	Health care practitioners	39	36	0	20	5	0	0	75	25	38
2019	Administration and operations	50	25	8	16	2	0	0	75	18	98
2019	Human resources	84	6	0	5	5	0	0	90	10	16
2019	Policy	74	17	0	0	9	0	0	91	9	11
2019	Other services to the public	35	38	4	8	13	2	0	75	22	50
2019	None of the above	51	28	7	8	6	0	0	79	14	46
2017	Client contact centre	32	51	3	10	3	0	0	83	13	57
2017	Health care practitioners	31	41	3	21	3	0	0	73	24	32
2017	Administration and operations	38	44	6	9	3	0	1	83	12	104
2017	Information technology	50	17	0	34	0	0	0	66	34	12
2017	Policy	68	15	0	16	0	0	0	84	16	13
2017	Other services to the public	32	37	7	18	5	0	0	69	23	54
2017	None of the above	38	35	9	11	7	0	0	73	18	45
2014	Client contact centre	48	35	7	10	0	0	0	83	10	41
2014	Health care practitioners	53	40	0	3	3	0	0	94	6	22
2014	Administration and operations	52	32	9	2	5	0	0	84	7	58
2014	Human resources	28	9	0	59	5	0	0	36	64	12
2014	Information technology	70	10	0	20	0	0	0	80	20	10
2014	Other services to the public	44	35	2	14	2	2	0	81	16	43
2014	None of the above	56	34	2	4	4	0	0	90	8	37

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	34	9	3	3	1	2	84	7	248
2020	Health care practitioners	49	33	5	4	3	4	3	88	7	254
2020	Communications or public affairs	53	30	2	5	0	1	8	92	6	76
2020	Access to information and privacy	86	10	0	3	0	0	0	97	3	29
2020	Security	84	8	0	7	0	0	0	93	7	13
2020	Legal services	64	19	8	3	0	0	5	88	4	60
2020	Administration and operations	59	27	6	4	2	1	2	88	6	600
2020	Human resources	70	19	6	4	0	1	0	90	4	104
2020	Financial management	57	30	3	3	4	2	0	90	7	84
2020	Procurement	51	49	0	0	0	0	0	100	0	10
2020	Information management	60	19	8	3	3	0	6	84	7	34
2020	Information technology	73	17	5	3	0	2	1	92	3	105
2020	Internal audit	67	26	0	0	0	7	0	100	0	15
2020	Evaluation	61	29	0	5	0	5	0	94	6	16
2020	Data sciences	64	23	0	4	4	4	0	91	9	21
2020	Policy	58	33	5	3	0	2	0	92	3	64
2020	Project management	63	21	5	5	2	0	5	88	7	61
2020	Other services to the public	55	30	5	5	2	1	2	88	7	295
2020	None of the above	52	31	6	4	2	3	2	87	7	232

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	48	16	1	58	42	249
2020	Health care practitioners	34	48	13	5	59	41	256
2020	Communications or public affairs	26	48	24	2	65	35	75
2020	Access to information and privacy	30	52	17	0	63	37	29
2020	Security	26	67	7	0	72	28	13
2020	Legal services	30	43	25	2	59	41	60
2020	Administration and operations	31	50	17	1	62	38	602
2020	Human resources	28	63	9	0	69	31	104
2020	Financial management	29	48	17	6	63	37	84
2020	Procurement	49	51	0	0	51	49	10
2020	Information management	21	55	24	0	72	28	34
2020	Information technology	29	54	18	0	65	35	105
2020	Internal audit	34	53	13	0	61	39	15
2020	Evaluation	29	28	38	5	49	51	16
2020	Data sciences	11	51	34	4	82	18	21
2020	Policy	36	47	17	0	56	44	64
2020	Project management	47	38	15	0	44	56	61
2020	Other services to the public	32	47	20	2	60	40	295
2020	None of the above	30	53	16	2	64	36	233

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	52	48	82
2020	Health care practitioners	38	62	84
2020	Communications or public affairs	56	44	19
2020	Legal services	59	41	19
2020	Administration and operations	47	53	189
2020	Human resources	39	61	31
2020	Financial management	36	64	25
2020	Information technology	39	61	31
2020	Policy	48	52	23
2020	Project management	51	49	29
2020	Other services to the public	46	54	93
2020	None of the above	35	65	68

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	11	31	17	13	21	2	4	45	37	82
2020	Health care practitioners	11	31	16	17	21	0	4	44	40	84
2020	Communications or public affairs	5	47	24	15	10	0	0	52	24	19
2020	Legal services	21	32	15	10	16	0	5	56	28	19
2020	Administration and operations	15	26	18	20	16	1	4	44	38	189
2020	Human resources	27	31	16	14	12	0	0	58	26	31
2020	Financial management	20	16	8	16	32	0	8	39	52	25
2020	Information technology	12	42	20	14	10	3	0	55	24	31
2020	Policy	21	30	5	21	22	0	0	52	44	23
2020	Project management	17	20	25	17	18	0	3	38	36	29
2020	Other services to the public	9	27	13	21	21	3	6	40	46	93
2020	None of the above	11	28	12	22	20	1	6	43	45	68

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	21	14	21	31	1	2	32	54	82
2020	Health care practitioners	10	25	9	23	33	1	0	35	57	84
2020	Communications or public affairs	8	39	10	15	24	0	5	49	41	19
2020	Legal services	16	27	5	16	32	0	5	45	50	19
2020	Administration and operations	11	23	15	23	25	1	2	35	49	188
2020	Human resources	14	12	10	27	30	0	6	28	61	31
2020	Financial management	0	20	12	12	48	0	8	22	65	25
2020	Information technology	4	34	6	28	24	3	3	39	54	31
2020	Policy	4	22	5	18	39	8	4	30	65	23
2020	Project management	9	14	17	31	25	0	3	24	58	29
2020	Other services to the public	9	19	16	23	26	4	2	31	52	93
2020	None of the above	6	20	16	17	40	1	0	26	58	68

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	21	9	9	5	1	11	74	15	248
2020	Health care practitioners	50	13	8	4	5	1	20	79	11	256
2020	Communications or public affairs	53	16	7	5	7	5	6	78	14	76
2020	Access to information and privacy	38	21	27	7	0	0	7	64	7	29
2020	Security	37	40	16	0	0	0	7	83	0	13
2020	Legal services	55	18	11	2	5	0	10	80	7	60
2020	Administration and operations	42	20	12	6	5	1	12	73	13	600
2020	Human resources	49	20	11	9	3	3	6	76	12	105
2020	Financial management	47	21	6	7	2	3	13	82	11	83
2020	Procurement	41	23	0	0	8	0	28	89	11	10
2020	Information management	47	17	12	6	13	0	5	67	20	34
2020	Information technology	38	25	19	7	3	0	9	69	11	105
2020	Internal audit	40	33	27	0	0	0	0	73	0	15
2020	Evaluation	48	12	6	6	0	0	28	84	8	16
2020	Data sciences	47	4	9	17	4	4	15	63	26	21
2020	Policy	44	26	16	8	2	0	5	74	10	64
2020	Project management	54	13	18	2	7	3	3	72	9	61
2020	Other services to the public	45	19	10	5	8	3	10	74	15	295
2020	None of the above	42	18	13	7	5	3	12	71	14	233
2019	Client contact centre	39	20	14	10	10	1	7	64	21	248
2019	Health care practitioners	40	21	15	8	8	1	7	66	18	199
2019	Communications or public affairs	44	17	15	5	2	0	18	74	8	63
2019	Access to information and privacy	53	23	14	7	3	0	0	77	10	30
2019	Legal services	39	14	14	2	12	4	16	65	17	51
2019	Administration and operations	45	17	13	8	9	0	8	67	19	501
2019	Human resources	42	21	12	6	8	0	12	71	15	115
2019	Financial management	39	22	16	7	9	0	6	66	17	77
2019	Procurement	67	17	8	0	9	0	0	83	9	12
2019	Information management	52	8	19	3	16	0	3	62	19	34
2019	Information technology	42	33	12	4	5	0	5	78	9	105
2019	Internal audit	37	30	11	11	11	0	0	67	22	10
2019	Evaluation	32	9	16	38	0	0	6	43	41	11
2019	Data sciences	52	11	9	5	5	0	19	78	11	16
2019	Policy	39	24	24	6	5	0	2	64	12	60
2019	Project management	50	15	15	7	9	0	3	68	17	64
2019	Other services to the public	44	19	13	10	10	0	5	66	20	220
2019	None of the above	47	16	8	9	9	1	11	71	20	241
2018	Client contact centre	36	13	15	12	14	1	9	55	28	147
2018	Health care practitioners	42	15	15	7	12	1	7	62	22	141
2018	Communications or public affairs	51	10	20	10	2	2	5	65	13	41
2018	Access to information and privacy	36	24	14	11	8	0	7	64	21	26
2018	Security	34	49	0	9	0	0	9	90	10	11
2018	Legal services	43	10	10	8	8	2	19	67	20	59
2018	Administration and operations	38	18	16	7	12	2	7	61	22	381
2018	Human resources	36	25	18	7	2	1	10	69	11	72
2018	Financial management	45	10	15	12	12	0	6	59	25	50
2018	Information management	42	19	12	13	9	0	5	64	23	23
2018	Information technology	35	22	25	10	6	0	2	58	16	82
2018	Evaluation	24	42	16	8	10	0	0	66	18	12
2018	Data sciences	38	7	0	14	21	0	19	56	44	13
2018	Policy	36	28	6	17	9	0	4	66	27	43
2018	Project management	44	16	17	11	11	0	0	60	23	44
2018	Other services to the public	38	17	14	10	16	0	4	58	27	179
2018	None of the above	39	17	20	6	10	1	7	61	17	153

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Veterans Affairs Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack