2020 Public Service Employee Survey Results for Veterans Affairs Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	44	2	10	2	86	12	50
2020	IS-03	50	44	0	0	6	94	6	18
2020	IS-04	31	54	0	15	0	85	15	13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	76	14	2	6	2	90	8	49
2020	IS-03	78	11	0	6	6	89	11	18
2020	IS-04	69	15	8	8	0	85	8	13
2017	IS	69	25	3	3	0	94	3	36
2017	IS-03	67	33	0	0	0	100	0	15
2014	IS	71	16	5	3	5	87	8	38
2014	IS-03	73	9	0	9	9	82	18	11
2014	IS-04	62	23	8	0	8	85	8	13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	38	38	8	14	2	76	16	50
2020	IS-03	39	50	6	6	0	89	6	18
2020	IS-04	31	38	0	31	0	69	31	13
2019	IS	49	35	5	11	0	84	11	37
2019	IS-03	69	31	0	0	0	100	0	13
2019	IS-04	30	40	10	20	0	70	20	10
2019	IS-05	40	30	10	20	0	70	20	10
2017	IS	43	38	3	8	8	81	16	37
2017	IS-03	60	27	7	0	7	87	7	15
2017	IS-04	20	60	0	10	10	80	20	10
2014	IS	45	26	3	21	5	71	26	38
2014	IS-03	55	27	0	18	0	82	18	11
2014	IS-04	23	23	0	38	15	46	54	13

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	34	38	12	16	0	72	16	50
2020	IS-03	22	50	11	17	0	72	17	18
2020	IS-04	15	46	23	15	0	62	15	13
2019	IS	29	43	11	9	9	71	17	35
2019	IS-03	42	25	8	8	17	67	25	12
2019	IS-04	10	60	0	20	10	70	30	10
2018	IS	17	45	21	10	7	62	17	29
2018	IS-05	10	40	40	10	0	50	10	10
2017	IS	14	59	11	11	5	73	16	37
2017	IS-03	7	53	13	13	13	60	27	15
2017	IS-04	20	50	20	10	0	70	10	10
2014	IS	16	26	13	26	19	42	45	38
2014	IS-03	0	36	18	45	0	36	45	11
2014	IS-04	15	15	8	23	38	31	62	13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	54	30	8	8	84	8	50
2020	IS-03	72	17	6	6	89	6	18
2020	IS-04	15	69	8	8	85	8	13
2019	IS	54	32	8	5	86	5	37
2019	IS-03	54	38	8	0	92	0	13
2019	IS-04	60	20	0	20	80	20	10
2019	IS-05	40	40	20	0	80	0	10
2017	IS	49	38	8	5	86	5	37
2017	IS-03	47	40	7	7	87	7	15
2017	IS-04	60	30	10	0	90	0	10
2014	IS	42	45	11	3	87	3	38
2014	IS-03	45	36	18	0	82	0	11
2014	IS-04	23	62	8	8	85	8	13

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	48	28	10	14	0	76	14	50
2020	IS-03	61	22	6	11	0	83	11	18
2020	IS-04	31	38	0	31	0	69	31	13
2019	IS	54	41	3	3	0	95	3	37
2019	IS-03	54	46	0	0	0	100	0	13
2019	IS-04	50	50	0	0	0	100	0	10
2019	IS-05	50	30	10	10	0	80	10	10
2018	IS	43	32	14	11	0	75	11	28
2018	IS-05	30	50	10	10	0	80	10	10
2017	IS	51	30	8	8	3	81	11	37
2017	IS-03	47	27	13	13	0	73	13	15
2017	IS-04	60	30	0	0	10	90	10	10
2014	IS	13	34	19	18	16	48	34	38
2014	IS-03	9	27	9	18	36	36	55	11
2014	IS-04	8	38	23	31	0	46	31	13

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	45	35	8	12	0	80	12	49
2020	IS-03	61	33	0	6	0	94	6	18
2020	IS-04	38	31	8	23	0	69	23	13
2019	IS	46	43	11	0	0	89	0	37
2019	IS-03	54	46	0	0	0	100	0	13
2019	IS-04	40	50	10	0	0	90	0	10
2019	IS-05	30	50	20	0	0	80	0	10
2018	IS	34	52	7	7	0	86	7	29
2018	IS-05	10	90	0	0	0	100	0	10
2017	IS	38	49	3	8	3	86	11	37
2017	IS-03	33	60	7	0	0	93	0	15
2017	IS-04	30	40	0	20	10	70	30	10
2014	IS	16	34	26	13	11	50	24	38
2014	IS-03	0	27	36	9	27	27	36	11
2014	IS-04	15	23	31	23	8	38	31	13

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	46	36	4	14	0	0	82	14	50
2020	IS-03	56	39	6	0	0	0	94	0	18
2020	IS-04	46	23	0	31	0	0	69	31	13
2019	IS	35	41	16	5	3	0	76	8	37
2019	IS-03	46	31	15	8	0	0	77	8	13
2019	IS-04	30	60	10	0	0	0	90	0	10
2019	IS-05	20	40	20	10	10	0	60	20	10
2018	IS	21	28	17	24	7	3	50	32	29
2018	IS-05	10	10	40	20	20	0	20	40	10
2017	IS	30	38	22	5	5	0	68	11	37
2017	IS-03	27	27	40	7	0	0	53	7	15
2017	IS-04	20	50	20	0	10	0	70	10	10
2014	IS	21	34	16	11	18	0	55	29	38
2014	IS-03	18	36	9	18	18	0	55	36	11
2014	IS-04	15	15	23	15	31	0	31	46	13

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	46	6	13	4	77	17	48
2020	IS-03	17	72	0	11	0	89	11	18
2020	IS-04	33	33	8	25	0	67	25	12
2019	IS	32	49	8	11	0	81	11	37
2019	IS-03	38	38	8	15	0	77	15	13
2019	IS-04	40	50	0	10	0	90	10	10
2019	IS-05	10	60	20	10	0	70	10	10
2018	IS	28	38	10	17	7	66	24	29
2018	IS-05	30	30	10	10	20	60	30	10
2017	IS	32	43	14	8	3	76	11	37
2017	IS-03	13	60	20	7	0	73	7	15
2017	IS-04	40	40	0	10	10	80	20	10

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	45	47	0	8	0	92	8	49
2020	IS-03	50	50	0	0	0	100	0	18
2020	IS-04	23	62	0	15	0	85	15	13
2019	IS	46	49	3	3	0	95	3	37
2019	IS-03	46	54	0	0	0	100	0	13
2019	IS-04	40	50	0	10	0	90	10	10
2019	IS-05	40	60	0	0	0	100	0	10
2018	IS	38	48	10	3	0	86	3	29
2018	IS-05	50	40	10	0	0	90	0	10
2017	IS	42	42	14	3	0	83	3	36
2017	IS-03	27	53	20	0	0	80	0	15
2014	IS	18	53	24	3	3	71	5	38
2014	IS-03	9	82	9	0	0	91	0	11
2014	IS-04	8	46	31	8	8	54	15	13

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	46	34	8	10	2	80	12	50
2020	IS-03	50	39	11	0	0	89	0	18
2020	IS-04	46	31	0	15	8	77	23	13
2019	IS	43	32	14	11	0	76	11	37
2019	IS-03	46	31	8	15	0	77	15	13
2019	IS-04	40	50	0	10	0	90	10	10
2019	IS-05	30	30	30	10	0	60	10	10
2018	IS	24	28	17	14	17	52	31	29
2018	IS-05	10	30	10	30	20	40	50	10
2017	IS	35	38	14	8	5	73	14	37
2017	IS-03	20	40	27	13	0	60	13	15
2017	IS-04	30	40	10	0	20	70	20	10

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	39	2	8	0	90	8	49
2020	IS-03	50	44	6	0	0	94	0	18
2020	IS-04	46	38	0	15	0	85	15	13
2019	IS	51	41	8	0	0	92	0	37
2019	IS-03	54	46	0	0	0	100	0	13
2019	IS-04	50	40	10	0	0	90	0	10
2019	IS-05	50	30	20	0	0	80	0	10
2018	IS	36	36	25	4	0	71	4	28
2018	IS-05	30	40	30	0	0	70	0	10
2017	IS	51	38	8	0	3	89	3	37
2017	IS-03	47	40	13	0	0	87	0	15
2017	IS-04	30	50	10	0	10	80	10	10
2014	IS	39	32	11	11	8	71	19	38
2014	IS-03	27	45	0	9	18	73	27	11
2014	IS-04	38	31	15	8	8	69	15	13

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	32	42	12	12	2	0	74	14	50
2020	IS-03	33	50	11	6	0	0	83	6	18
2020	IS-04	31	31	8	23	8	0	62	31	13
2019	IS	38	43	8	8	3	0	81	11	37
2019	IS-03	38	46	8	8	0	0	85	8	13
2019	IS-04	30	50	10	0	10	0	80	10	10
2019	IS-05	40	30	10	20	0	0	70	20	10
2018	IS	21	28	17	31	3	0	48	34	29
2018	IS-05	10	30	10	40	10	0	40	50	10
2017	IS	38	35	5	11	11	0	73	22	37
2017	IS-03	40	27	13	13	7	0	67	20	15
2017	IS-04	0	60	0	10	30	0	60	40	10
2014	IS	19	31	13	16	18	3	51	35	38
2014	IS-03	9	36	9	27	9	9	50	40	11
2014	IS-04	15	15	15	23	31	0	31	54	13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	40	4	12	2	82	14	50
2020	IS-03	44	44	6	6	0	89	6	18
2020	IS-04	38	31	0	23	8	69	31	13
2019	IS	46	38	8	8	0	84	8	37
2019	IS-03	54	38	8	0	0	92	0	13
2019	IS-04	40	40	0	20	0	80	20	10
2019	IS-05	40	30	20	10	0	70	10	10
2018	IS	24	34	14	21	7	59	28	29
2018	IS-05	30	30	20	20	0	60	20	10
2017	IS	38	41	5	8	8	78	16	37
2017	IS-03	40	40	13	7	0	80	7	15
2017	IS-04	10	50	0	10	30	60	40	10
2014	IS	21	29	26	16	8	50	24	38
2014	IS-03	9	36	0	55	0	45	55	11
2014	IS-04	23	31	23	0	23	54	23	13

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	35	41	6	14	4	0	76	18	49
2020	IS-03	39	44	6	11	0	0	83	11	18
2020	IS-04	33	25	0	33	8	0	58	42	12
2019	IS	38	35	16	11	0	0	73	11	37
2019	IS-03	46	31	8	15	0	0	77	15	13
2019	IS-04	30	60	10	0	0	0	90	0	10
2019	IS-05	30	20	30	20	0	0	50	20	10
2018	IS	28	28	24	10	3	7	59	15	29
2018	IS-05	20	40	30	0	0	10	67	0	10
2017	IS	30	49	14	3	5	0	78	8	37
2017	IS-03	20	53	20	0	7	0	73	7	15
2017	IS-04	10	50	20	10	10	0	60	20	10
2014	IS	26	37	21	11	5	0	63	16	38
2014	IS-03	18	27	27	27	0	0	45	27	11
2014	IS-04	23	54	8	8	8	0	77	15	13

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	46	38	8	6	2	84	8	50
2020	IS-03	50	44	6	0	0	94	0	18
2020	IS-04	54	23	8	15	0	77	15	13
2019	IS	54	35	8	3	0	89	3	37
2019	IS-03	62	31	8	0	0	92	0	13
2019	IS-04	50	40	10	0	0	90	0	10
2019	IS-05	50	40	0	10	0	90	10	10
2018	IS	28	45	24	0	3	72	3	29
2018	IS-05	10	70	20	0	0	80	0	10
2017	IS	51	38	11	0	0	89	0	37
2017	IS-03	40	53	7	0	0	93	0	15
2017	IS-04	50	20	30	0	0	70	0	10
2014	IS	21	42	19	16	3	63	19	38
2014	IS-03	9	36	27	27	0	45	27	11
2014	IS-04	15	31	23	23	8	46	31	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	26	16	20	2	62	22	50
2020	IS-03	50	33	0	17	0	83	17	18
2020	IS-04	23	31	15	31	0	54	31	13
2019	IS	43	35	16	3	3	78	5	37
2019	IS-03	69	31	0	0	0	100	0	13
2019	IS-04	20	60	20	0	0	80	0	10
2019	IS-05	10	30	40	10	10	40	20	10
2018	IS	34	28	21	10	7	62	17	29
2018	IS-05	20	50	10	20	0	70	20	10
2017	IS	25	39	22	11	3	64	14	36
2017	IS-03	27	33	33	7	0	60	7	15
2014	IS	16	32	21	26	5	48	31	38
2014	IS-03	36	18	36	0	9	55	9	11
2014	IS-04	0	38	8	46	8	38	54	13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	8	18	54	12	8	20	26	50
2020	IS-03	0	22	56	11	11	22	22	18
2020	IS-04	8	23	54	15	0	15	31	13
2019	IS	5	22	51	22	0	22	27	37
2019	IS-03	0	23	46	31	0	31	23	13
2019	IS-04	20	10	60	10	0	10	30	10
2019	IS-05	0	40	50	10	0	10	40	10
2018	IS	14	31	45	7	3	10	45	29
2018	IS-05	30	30	40	0	0	0	60	10
2017	IS	19	24	43	13	0	13	43	37
2017	IS-03	13	27	40	20	0	20	40	15
2017	IS-04	20	20	50	10	0	10	40	10
2014	IS	34	45	21	0	0	0	79	38
2014	IS-03	18	73	9	0	0	0	91	11
2014	IS-04	46	38	15	0	0	0	85	13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	8	12	36	34	10	0	0	44	20	50
2020	IS-03	6	6	33	44	11	0	0	56	11	18
2020	IS-04	15	0	46	31	8	0	0	38	15	13
2019	IS	8	25	28	36	3	0	0	39	33	36
2019	IS-03	0	17	25	58	0	0	0	58	17	12
2019	IS-04	20	20	30	30	0	0	0	30	40	10
2019	IS-05	10	50	20	20	0	0	0	20	60	10
2018	IS	21	38	17	21	3	0	0	24	59	29
2018	IS-05	30	60	0	10	0	0	0	10	90	10
2017	IS	8	41	30	16	3	3	0	19	50	37
2017	IS-03	0	47	20	20	7	7	0	29	50	15
2017	IS-04	20	30	40	10	0	0	0	10	50	10
2014	IS	24	47	15	11	0	0	3	11	73	38
2014	IS-03	18	64	18	0	0	0	0	0	82	11
2014	IS-04	31	54	15	0	0	0	0	0	85	13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	18	32	24	18	6	2	24	51	50
2020	IS-03	11	22	33	17	17	0	33	33	18
2020	IS-04	31	38	23	8	0	0	8	69	13
2019	IS	24	30	27	11	5	3	17	56	37
2019	IS-03	8	38	23	8	15	8	25	50	13
2019	IS-04	60	10	30	0	0	0	0	70	10
2019	IS-05	20	50	10	20	0	0	20	70	10
2018	IS	34	38	10	14	3	0	17	72	29
2018	IS-05	40	30	0	30	0	0	30	70	10
2017	IS	32	41	16	5	3	3	8	75	37
2017	IS-03	27	40	20	0	7	7	7	71	15
2017	IS-04	40	50	10	0	0	0	0	90	10
2014	IS	45	16	21	11	5	3	16	62	38
2014	IS-03	45	36	9	9	0	0	9	82	11
2014	IS-04	46	15	15	23	0	0	23	62	13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	12	12	50	22	2	2	24	24	50
2020	IS-03	6	11	39	39	6	0	44	17	18
2020	IS-04	31	8	54	8	0	0	8	38	13
2019	IS	3	24	41	30	3	0	32	27	37
2019	IS-03	0	0	62	31	8	0	38	0	13
2019	IS-04	10	20	50	20	0	0	20	30	10
2019	IS-05	0	70	10	20	0	0	20	70	10
2018	IS	21	21	45	10	3	0	14	41	29
2018	IS-05	30	40	20	10	0	0	10	70	10
2017	IS	14	35	35	14	3	0	16	49	37
2017	IS-03	0	27	47	20	7	0	27	27	15
2017	IS-04	20	40	20	20	0	0	20	60	10
2014	IS	44	16	34	3	3	0	5	60	38
2014	IS-03	18	36	45	0	0	0	0	55	11
2014	IS-04	69	8	23	0	0	0	0	77	13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	22	20	16	26	14	0	2	41	43	50
2020	IS-03	11	11	17	33	28	0	0	61	22	18
2020	IS-04	23	31	15	15	15	0	0	31	54	13
2019	IS	16	27	19	30	8	0	0	38	43	37
2019	IS-03	0	15	23	54	8	0	0	62	15	13
2019	IS-04	40	30	10	10	10	0	0	20	70	10
2019	IS-05	20	50	10	20	0	0	0	20	70	10
2018	IS	24	24	28	17	7	0	0	24	48	29
2018	IS-05	20	30	20	30	0	0	0	30	50	10
2017	IS	28	19	31	14	8	0	0	22	47	36
2017	IS-03	14	14	29	21	21	0	0	43	29	14
2017	IS-04	20	30	40	10	0	0	0	10	50	10
2014	IS	39	26	24	0	5	3	3	6	69	38
2014	IS-03	18	45	27	0	9	0	0	9	64	11
2014	IS-04	77	15	8	0	0	0	0	0	92	13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	6	18	32	30	10	2	2	42	25	50
2020	IS-03	0	6	56	22	11	6	0	35	6	18
2020	IS-04	15	31	23	15	15	0	0	31	46	13
2019	IS	17	11	33	28	11	0	0	39	28	36
2019	IS-03	0	0	42	42	17	0	0	58	0	12
2019	IS-04	30	30	30	10	0	0	0	10	60	10
2019	IS-05	30	0	20	40	10	0	0	50	30	10
2018	IS	24	21	21	17	10	3	3	30	48	29
2018	IS-05	20	30	0	30	10	0	10	44	56	10
2017	IS	14	27	35	19	5	0	0	24	41	37
2017	IS-03	0	33	33	20	13	0	0	33	33	15
2017	IS-04	20	30	40	10	0	0	0	10	50	10
2014	IS	34	29	13	13	5	3	3	20	67	38
2014	IS-03	36	36	9	9	9	0	0	18	73	11
2014	IS-04	38	38	8	15	0	0	0	15	77	13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	8	30	36	22	4	0	0	26	38	50
2020	IS-03	0	22	44	33	0	0	0	33	22	18
2020	IS-04	23	31	31	8	8	0	0	15	54	13
2019	IS	14	22	41	22	3	0	0	24	35	37
2019	IS-03	0	15	38	38	8	0	0	46	15	13
2019	IS-04	40	10	50	0	0	0	0	0	50	10
2019	IS-05	10	40	40	10	0	0	0	10	50	10
2018	IS	31	17	28	24	0	0	0	24	48	29
2018	IS-05	40	10	20	30	0	0	0	30	50	10
2017	IS	22	27	38	8	5	0	0	14	49	37
2017	IS-03	7	40	27	13	13	0	0	27	47	15
2017	IS-04	30	30	40	0	0	0	0	0	60	10
2014	IS	29	21	26	8	11	3	3	19	53	38
2014	IS-03	36	18	36	9	0	0	0	9	55	11
2014	IS-04	31	15	31	8	8	0	8	17	50	13

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	4	18	30	40	8	48	22	50
2020	IS-03	0	11	22	61	6	67	11	18
2020	IS-04	8	23	38	15	15	31	31	13
2019	IS	3	24	46	22	5	27	27	37
2019	IS-03	0	0	77	15	8	23	0	13
2019	IS-04	10	40	20	30	0	30	50	10
2019	IS-05	0	50	40	10	0	10	50	10

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	34	18	6	4	10	2	68	11	50
2020	IS-03	22	39	28	0	0	11	0	69	0	18
2020	IS-04	15	31	8	15	15	8	8	55	36	13
2019	IS	24	32	5	16	11	8	3	64	30	37
2019	IS-03	38	23	0	15	0	15	8	80	20	13
2019	IS-04	0	50	0	20	20	10	0	56	44	10
2019	IS-05	20	30	10	20	20	0	0	50	40	10
2018	IS	14	24	14	21	21	3	3	41	44	29
2018	IS-05	10	10	10	40	30	0	0	20	70	10
2017	IS	14	38	8	16	14	3	8	58	33	37
2017	IS-03	13	47	7	13	13	0	7	64	29	15
2017	IS-04	10	30	0	10	20	10	20	57	43	10
2014	IS	37	29	10	11	5	8	0	71	17	38
2014	IS-03	18	36	18	0	0	27	0	75	0	11
2014	IS-04	38	15	8	23	15	0	0	54	38	13

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	36	10	2	8	2	80	10	50
2020	IS-03	50	39	11	0	0	0	89	0	18
2020	IS-04	23	46	8	0	23	0	69	23	13
2019	IS	41	35	8	14	3	0	76	16	37
2019	IS-03	54	38	0	8	0	0	92	8	13
2019	IS-04	20	50	10	10	10	0	70	20	10
2019	IS-05	40	20	10	30	0	0	60	30	10
2018	IS	24	21	14	24	17	0	45	41	29
2018	IS-05	20	20	0	30	30	0	40	60	10
2017	IS	30	35	11	11	11	3	67	22	37
2017	IS-03	27	47	13	7	7	0	73	13	15
2017	IS-04	40	10	10	10	20	10	56	33	10
2014	IS	37	37	3	16	8	0	74	24	38
2014	IS-03	27	64	0	9	0	0	91	9	11
2014	IS-04	38	23	8	8	23	0	62	31	13

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	52	30	8	6	2	2	84	8	50
2020	IS-03	67	22	6	0	0	6	94	0	18
2020	IS-04	23	46	8	15	8	0	69	23	13
2019	IS	30	46	11	8	5	0	76	14	37
2019	IS-03	38	46	8	8	0	0	85	8	13
2019	IS-04	10	70	0	10	10	0	80	20	10
2019	IS-05	30	30	20	10	10	0	60	20	10
2018	IS	28	28	17	14	10	3	57	25	29
2018	IS-05	10	30	20	20	20	0	40	40	10
2017	IS	38	41	5	8	8	0	78	16	37
2017	IS-03	33	47	0	13	7	0	80	20	15
2017	IS-04	60	20	10	0	10	0	80	10	10
2014	IS	47	40	8	5	0	0	87	5	38
2014	IS-03	36	45	18	0	0	0	82	0	11
2014	IS-04	46	31	8	15	0	0	77	15	13

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	44	40	10	4	2	0	84	6	50
2020	IS-03	50	44	6	0	0	0	94	0	18
2020	IS-04	23	46	15	8	8	0	69	15	13
2019	IS	51	32	11	3	0	3	86	3	37
2019	IS-03	62	31	0	0	0	8	100	0	13
2019	IS-04	40	50	10	0	0	0	90	0	10
2019	IS-05	40	30	20	10	0	0	70	10	10
2018	IS	31	17	24	21	3	3	50	25	29
2018	IS-05	20	30	20	30	0	0	50	30	10

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	55	20	12	6	4	2	80	7	49
2020	IS-03	50	17	22	6	6	0	71	6	18
2020	IS-04	31	38	8	15	8	0	75	17	13

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	70	14	4	6	4	2	86	10	50
2020	IS-03	56	28	6	11	0	0	83	11	18
2020	IS-04	62	8	8	8	15	0	69	23	13
2019	IS	62	19	11	0	3	5	86	3	37
2019	IS-03	69	15	0	0	0	15	100	0	13
2019	IS-04	50	30	10	0	10	0	80	10	10
2019	IS-05	70	20	10	0	0	0	90	0	10

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	58	30	4	4	4	0	88	8	50
2020	IS-03	50	44	6	0	0	0	94	0	18
2020	IS-04	54	15	0	15	15	0	69	31	13
2019	IS	51	16	14	8	5	5	71	14	37
2019	IS-03	62	8	8	8	0	15	82	9	13
2019	IS-04	50	30	0	10	10	0	80	20	10
2019	IS-05	40	10	30	10	10	0	50	20	10
2018	IS	34	34	7	17	7	0	69	24	29
2018	IS-05	30	20	10	30	10	0	50	40	10
2017	IS	65	19	3	11	3	0	84	14	37
2017	IS-03	67	13	7	13	0	0	80	13	15
2017	IS-04	80	0	0	20	0	0	80	20	10
2014	IS	42	32	8	13	5	0	74	18	38
2014	IS-03	55	27	0	18	0	0	82	18	11
2014	IS-04	31	38	15	8	8	0	69	15	13

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	68	22	4	2	4	90	6	50
2020	IS-03	67	33	0	0	0	100	0	18
2020	IS-04	46	23	8	8	15	69	23	13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	68	20	2	0	8	2	0	90	8	50
2020	IS-03	67	22	6	0	0	6	0	94	0	18
2020	IS-04	46	23	0	0	31	0	0	69	31	13
2019	IS	46	32	8	3	5	0	5	83	9	37
2019	IS-03	62	15	0	8	0	0	15	91	9	13
2019	IS-04	40	40	10	0	10	0	0	80	10	10
2019	IS-05	20	50	20	0	10	0	0	70	10	10
2018	IS	31	28	14	24	3	0	0	59	28	29
2018	IS-05	20	30	20	20	10	0	0	50	30	10
2017	IS	59	22	11	5	3	0	0	81	8	37
2017	IS-03	53	27	13	7	0	0	0	80	7	15
2017	IS-04	70	10	10	10	0	0	0	80	10	10
2014	IS	37	42	8	13	0	0	0	79	13	38
2014	IS-03	27	73	0	0	0	0	0	100	0	11
2014	IS-04	38	31	15	15	0	0	0	69	15	13

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	28	72	50
2020	IS-03	39	61	18
2020	IS-04	38	62	13

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	60	12	12	2	4	10	84	2	50
2020	IS-03	61	17	11	0	6	6	88	0	18
2020	IS-04	54	8	31	8	0	0	62	8	13

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	67	22	2	2	6	0	90	8	49
2020	IS-03	72	22	6	0	0	0	94	0	18
2020	IS-04	54	23	0	0	23	0	77	23	13
2019	IS	49	38	3	8	0	3	89	8	37
2019	IS-03	62	23	0	8	0	8	92	8	13
2019	IS-04	60	30	0	10	0	0	90	10	10
2019	IS-05	10	80	0	10	0	0	90	10	10
2018	IS	48	7	14	21	10	0	55	31	29
2018	IS-05	50	10	0	30	10	0	60	40	10
2017	IS	78	8	3	5	5	0	86	11	37
2017	IS-03	73	13	7	7	0	0	87	7	15
2017	IS-04	80	0	0	10	10	0	80	20	10
2014	IS	39	32	13	8	8	0	71	16	38
2014	IS-03	27	64	9	0	0	0	91	0	11
2014	IS-04	38	23	15	8	15	0	62	23	13

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	44	32	12	6	2	4	79	8	50
2020	IS-03	56	28	11	0	0	6	88	0	18
2020	IS-04	38	15	31	8	8	0	54	15	13
2019	IS	43	32	14	5	3	3	78	8	37
2019	IS-03	69	23	0	0	0	8	100	0	13
2019	IS-04	30	50	10	0	10	0	80	10	10
2019	IS-05	10	40	30	20	0	0	50	20	10
2018	IS	17	24	38	21	0	0	41	21	29
2018	IS-05	0	30	40	30	0	0	30	30	10
2017	IS	24	38	27	5	3	3	64	8	37
2017	IS-03	27	33	33	7	0	0	60	7	15
2017	IS-04	10	40	30	0	10	10	56	11	10
2014	IS	26	21	26	13	11	3	49	24	38
2014	IS-03	18	36	27	0	9	9	60	10	11
2014	IS-04	8	15	23	38	15	0	23	54	13

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	41	29	12	10	6	2	71	17	49
2020	IS-03	59	24	12	6	0	0	82	6	17
2020	IS-04	38	15	15	15	15	0	54	31	13
2019	IS	41	35	16	5	3	0	76	8	37
2019	IS-03	62	31	8	0	0	0	92	0	13
2019	IS-04	20	50	20	0	10	0	70	10	10
2019	IS-05	20	40	20	20	0	0	60	20	10
2018	IS	24	10	31	24	10	0	34	34	29
2018	IS-05	10	20	30	30	10	0	30	40	10
2017	IS	24	32	24	14	5	0	57	19	37
2017	IS-03	33	20	27	13	7	0	53	20	15
2017	IS-04	10	30	30	20	10	0	40	30	10
2014	IS	26	10	16	29	18	0	37	47	38
2014	IS-03	0	27	27	36	9	0	27	45	11
2014	IS-04	23	0	15	46	15	0	23	62	13

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	36	14	14	6	4	65	21	50
2020	IS-03	33	39	17	6	0	6	76	6	18
2020	IS-04	23	23	15	23	15	0	46	38	13
2019	IS	30	27	30	8	3	3	58	11	37
2019	IS-03	46	31	15	8	0	0	77	8	13
2019	IS-04	20	10	50	0	10	10	33	11	10
2019	IS-05	10	30	40	20	0	0	40	20	10
2018	IS	14	17	24	41	3	0	31	45	29
2018	IS-05	0	30	10	50	10	0	30	60	10
2017	IS	11	30	19	24	8	8	44	35	37
2017	IS-03	13	33	20	13	13	7	50	29	15
2017	IS-04	0	10	30	30	10	20	13	50	10
2014	IS	21	8	19	29	24	0	29	53	38
2014	IS-03	0	18	27	45	9	0	18	55	11
2014	IS-04	15	0	15	31	38	0	15	69	13

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	28	36	14	10	12	0	64	22	50
2020	IS-03	33	33	22	11	0	0	67	11	18
2020	IS-04	23	23	8	15	31	0	46	46	13
2019	IS	27	35	8	19	11	0	62	30	37
2019	IS-03	38	38	0	15	8	0	77	23	13
2019	IS-04	20	30	10	20	20	0	50	40	10
2019	IS-05	0	40	20	30	10	0	40	40	10
2018	IS	14	21	17	21	28	0	34	48	29
2018	IS-05	0	10	10	40	40	0	10	80	10
2017	IS	16	32	19	14	19	0	49	32	37
2017	IS-03	27	27	20	13	13	0	53	27	15
2017	IS-04	0	20	30	20	30	0	20	50	10
2014	IS	19	11	5	36	21	8	32	63	38
2014	IS-03	0	27	9	45	9	9	30	60	11
2014	IS-04	15	0	0	46	31	8	17	83	13

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	52	26	14	2	6	83	2	50
2020	IS-03	50	39	6	0	6	94	0	18
2020	IS-04	38	31	31	0	0	69	0	13
2019	IS	51	14	24	8	3	67	8	37
2019	IS-03	54	15	31	0	0	69	0	13
2019	IS-04	60	10	10	20	0	70	20	10
2019	IS-05	30	20	30	10	10	56	11	10

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	48	6	6	2	2	86	8	50
2020	IS-03	44	39	11	0	0	6	88	0	18
2020	IS-04	15	62	0	15	8	0	77	23	13
2019	IS	35	43	14	8	0	0	78	8	37
2019	IS-03	38	54	8	0	0	0	92	0	13
2019	IS-04	30	40	10	20	0	0	70	20	10
2019	IS-05	10	50	30	10	0	0	60	10	10
2018	IS	21	21	31	28	0	0	41	28	29
2018	IS-05	20	10	40	30	0	0	30	30	10
2017	IS	22	49	14	11	5	0	70	16	37
2017	IS-03	20	67	7	7	0	0	87	7	15
2017	IS-04	0	50	20	10	20	0	50	30	10
2014	IS	16	19	16	34	16	0	34	50	38
2014	IS-03	0	27	9	45	18	0	27	64	11
2014	IS-04	8	15	31	23	23	0	23	46	13

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	22	39	12	20	4	2	63	25	49
2020	IS-03	33	39	22	6	0	0	72	6	18
2020	IS-04	0	46	0	38	15	0	46	54	13
2019	IS	22	35	22	16	5	0	57	22	37
2019	IS-03	31	46	8	15	0	0	77	15	13
2019	IS-04	20	30	20	30	0	0	50	30	10
2019	IS-05	0	20	50	10	20	0	20	30	10

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	34	36	10	8	8	4	73	17	50
2020	IS-03	39	39	0	11	0	11	88	13	18
2020	IS-04	23	31	15	8	23	0	54	31	13
2019	IS	24	35	16	11	11	3	61	22	37
2019	IS-03	31	31	23	8	0	8	67	8	13
2019	IS-04	30	40	0	10	20	0	70	30	10
2019	IS-05	0	40	20	20	20	0	40	40	10
2018	IS	31	24	14	21	10	0	55	31	29
2018	IS-05	30	20	20	20	10	0	50	30	10
2017	IS	35	30	8	16	11	0	65	27	37
2017	IS-03	20	33	20	7	20	0	53	27	15
2017	IS-04	40	30	0	30	0	0	70	30	10
2014	IS	26	37	13	11	8	5	66	20	38
2014	IS-03	27	36	18	0	9	9	70	10	11
2014	IS-04	15	38	15	23	8	0	54	31	13

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	38	34	10	12	4	2	73	16	50
2020	IS-03	44	39	6	6	0	6	88	6	18
2020	IS-04	31	31	8	15	15	0	62	31	13
2019	IS	27	43	14	11	5	0	70	16	37
2019	IS-03	31	38	15	15	0	0	69	15	13
2019	IS-04	40	40	10	10	0	0	80	10	10
2019	IS-05	0	50	20	10	20	0	50	30	10
2018	IS	24	31	24	21	0	0	55	21	29
2018	IS-05	30	30	20	20	0	0	60	20	10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	20	20	20	22	8	10	0	44	33	50
2020	IS-03	33	17	17	11	0	22	0	64	14	18
2020	IS-04	8	31	0	46	15	0	0	38	62	13
2019	IS	24	8	19	16	19	11	3	38	41	37
2019	IS-03	31	15	23	15	0	15	0	55	18	13
2019	IS-04	10	10	10	20	20	20	10	29	57	10
2019	IS-05	10	0	30	20	40	0	0	10	60	10
2018	IS	10	24	7	17	31	10	0	38	54	29
2018	IS-05	20	0	10	40	30	0	0	20	70	10
2017	IS	11	27	8	32	14	3	5	41	50	37
2017	IS-03	0	27	7	47	7	7	7	31	62	15
2017	IS-04	10	20	0	40	30	0	0	30	70	10
2014	IS	11	21	18	18	19	8	5	37	42	38
2014	IS-03	0	27	27	9	18	18	0	33	33	11
2014	IS-04	23	8	8	31	31	0	0	31	62	13

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	32	32	18	8	6	4	0	67	15	50
2020	IS-03	56	28	11	0	0	6	0	88	0	18
2020	IS-04	23	31	15	15	15	0	0	54	31	13
2019	IS	28	36	17	11	6	0	3	66	17	36
2019	IS-03	54	23	8	15	0	0	0	77	15	13
2019	IS-04	10	70	10	10	0	0	0	80	10	10
2018	IS	14	34	21	21	10	0	0	48	31	29
2018	IS-05	0	30	20	30	20	0	0	30	50	10
2017	IS	16	49	8	19	8	0	0	65	27	37
2017	IS-03	13	53	13	13	7	0	0	67	20	15
2017	IS-04	10	30	10	30	20	0	0	40	50	10
2014	IS	13	21	16	29	19	3	0	35	49	38
2014	IS-03	0	18	27	36	18	0	0	18	55	11
2014	IS-04	8	0	15	31	38	8	0	8	75	13

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	30	34	14	12	8	2	0	65	20	50
2020	IS-03	44	28	11	11	0	6	0	76	12	18
2020	IS-04	23	38	8	8	23	0	0	62	31	13
2019	IS	32	27	11	14	14	3	0	61	28	37
2019	IS-03	46	15	8	23	8	0	0	62	31	13
2019	IS-04	30	30	20	20	0	0	0	60	20	10
2019	IS-05	10	50	10	0	30	0	0	60	30	10
2018	IS	17	28	17	21	17	0	0	45	38	29
2018	IS-05	10	30	30	20	10	0	0	40	30	10
2017	IS	16	38	14	14	14	5	0	57	29	37
2017	IS-03	7	27	20	13	20	13	0	38	38	15
2017	IS-04	10	40	20	10	20	0	0	50	30	10
2014	IS	10	18	16	19	32	0	5	30	53	38
2014	IS-03	9	0	9	36	45	0	0	9	82	11
2014	IS-04	8	23	8	15	46	0	0	31	62	13

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	68	10	12	4	6	0	78	10	50
2020	IS-03	83	6	11	0	0	0	89	0	18
2020	IS-04	46	23	23	0	8	0	69	8	13
2019	IS	57	16	14	3	8	3	75	11	37
2019	IS-03	85	8	8	0	0	0	92	0	13
2019	IS-04	30	30	30	0	10	0	60	10	10
2019	IS-05	30	20	10	10	20	10	56	33	10

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	54	24	18	2	2	0	78	4	50
2020	IS-03	67	22	11	0	0	0	89	0	18
2020	IS-04	38	31	23	0	8	0	69	8	13
2019	IS	51	27	14	5	0	3	81	6	37
2019	IS-03	77	15	0	8	0	0	92	8	13
2019	IS-04	40	30	10	10	0	10	78	11	10
2019	IS-05	20	50	30	0	0	0	70	0	10

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	86	4	8	2	0	90	2	50
2020	IS-03	100	0	0	0	0	100	0	18
2020	IS-04	69	15	8	8	0	85	8	13
2019	IS	86	3	3	3	6	94	3	36
2019	IS-03	92	8	0	0	0	100	0	12
2019	IS-04	80	0	10	0	10	89	0	10
2019	IS-05	80	0	0	10	10	89	11	10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Total responses
2020	IS	88	8	4	0	96	50
2020	IS-03	94	6	0	0	100	18
2020	IS-04	77	15	8	0	92	13
2019	IS	78	11	3	8	97	36
2019	IS-03	92	0	0	8	100	12
2019	IS-04	60	20	0	20	100	10
2019	IS-05	80	10	10	0	90	10

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	30	34	26	8	2	0	64	10	50
2020	IS-03	28	33	39	0	0	0	61	0	18
2020	IS-04	15	38	8	31	8	0	54	38	13
2019	IS	27	49	19	3	0	3	78	3	37
2019	IS-03	23	54	15	0	0	8	83	0	13
2019	IS-04	20	60	10	10	0	0	80	10	10
2019	IS-05	30	40	30	0	0	0	70	0	10
2018	IS	17	28	28	17	7	3	46	25	29
2018	IS-05	30	20	50	0	0	0	50	0	10
2017	IS	24	43	11	16	5	0	68	22	37
2017	IS-03	20	53	20	7	0	0	73	7	15
2017	IS-04	10	30	10	30	20	0	40	50	10

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	37	37	20	6	0	0	73	6	49
2020	IS-03	50	28	22	0	0	0	78	0	18
2020	IS-04	25	33	25	17	0	0	58	17	12
2019	IS	32	51	11	5	0	0	84	5	37
2019	IS-03	46	38	15	0	0	0	85	0	13
2019	IS-04	20	70	0	10	0	0	90	10	10
2019	IS-05	20	60	10	10	0	0	80	10	10
2018	IS	34	34	24	3	3	0	69	7	29
2018	IS-05	20	40	40	0	0	0	60	0	10
2017	IS	43	43	5	5	3	0	86	8	37
2017	IS-03	40	40	13	7	0	0	80	7	15
2017	IS-04	30	60	0	0	10	0	90	10	10
2014	IS	39	32	11	11	5	3	73	16	38
2014	IS-03	18	45	27	0	0	9	70	0	11
2014	IS-04	31	23	0	31	15	0	54	46	13

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	38	26	26	0	6	2	2	67	6	50
2020	IS-03	44	17	33	0	0	6	0	65	0	18
2020	IS-04	38	23	23	0	15	0	0	62	15	13
2019	IS	41	35	19	5	0	0	0	76	5	37
2019	IS-03	38	46	15	0	0	0	0	85	0	13
2019	IS-04	50	20	20	10	0	0	0	70	10	10
2019	IS-05	20	50	20	10	0	0	0	70	10	10
2018	IS	28	38	28	3	0	3	0	68	4	29
2018	IS-05	30	20	40	0	0	10	0	56	0	10
2017	IS	43	35	14	3	0	5	0	83	3	37
2017	IS-03	27	47	13	7	0	7	0	79	7	15
2017	IS-04	50	20	30	0	0	0	0	70	0	10
2014	IS	34	26	13	13	5	8	0	65	20	38
2014	IS-03	27	27	9	18	0	18	0	67	22	11
2014	IS-04	23	23	15	15	15	8	0	50	33	13

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	38	24	28	4	2	2	2	65	6	50
2020	IS-03	50	6	39	0	0	6	0	59	0	18
2020	IS-04	31	31	31	8	0	0	0	62	8	13

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	48	28	10	4	2	6	2	83	7	50
2020	IS-03	44	28	17	0	0	11	0	81	0	18
2020	IS-04	38	31	0	15	8	8	0	75	25	13

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	60	24	12	2	2	84	4	50
2020	IS-03	67	22	11	0	0	89	0	18
2020	IS-04	46	38	0	8	8	85	15	13
2019	IS	54	32	5	8	0	86	8	37
2019	IS-03	62	31	8	0	0	92	0	13
2019	IS-04	70	30	0	0	0	100	0	10
2019	IS-05	30	40	0	30	0	70	30	10
2018	IS	34	38	14	3	10	72	14	29
2018	IS-05	30	40	20	10	0	70	10	10
2017	IS	57	30	8	5	0	86	5	37
2017	IS-03	47	40	13	0	0	87	0	15
2017	IS-04	50	30	0	20	0	80	20	10
2014	IS	34	37	13	13	3	71	16	38
2014	IS-03	9	73	18	0	0	82	0	11
2014	IS-04	23	15	15	38	8	38	46	13

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	20	18	6	4	0	71	10	49
2020	IS-03	76	12	12	0	0	0	88	0	17
2020	IS-04	38	23	15	8	15	0	62	23	13
2019	IS	49	27	19	0	5	0	76	5	37
2019	IS-03	62	23	15	0	0	0	85	0	13
2019	IS-04	50	40	10	0	0	0	90	0	10
2019	IS-05	20	30	30	0	20	0	50	20	10
2018	IS	21	21	24	17	14	3	43	32	29
2018	IS-05	10	20	30	20	20	0	30	40	10
2017	IS	38	27	19	11	5	0	65	16	37
2017	IS-03	33	40	13	13	0	0	73	13	15
2017	IS-04	30	30	20	0	20	0	60	20	10
2014	IS	18	24	16	24	18	0	42	42	38
2014	IS-03	9	18	27	27	18	0	27	45	11
2014	IS-04	8	23	15	31	23	0	31	54	13

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	50	24	14	8	4	0	74	12	50
2020	IS-03	72	17	11	0	0	0	89	0	18
2020	IS-04	38	31	8	8	15	0	69	23	13
2019	IS	44	39	11	3	3	0	83	6	36
2019	IS-03	62	31	8	0	0	0	92	0	13
2019	IS-05	20	40	20	10	10	0	60	20	10
2018	IS	21	28	24	14	10	3	50	25	29
2018	IS-05	10	10	50	20	10	0	20	30	10
2017	IS	38	32	13	11	5	0	70	16	37
2017	IS-03	33	47	13	7	0	0	80	7	15
2017	IS-04	20	40	10	10	20	0	60	30	10
2014	IS	21	21	19	18	21	0	42	39	38
2014	IS-03	9	18	27	27	18	0	27	45	11
2014	IS-04	8	23	15	23	31	0	31	54	13

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	30	28	22	14	6	0	58	20	50
2020	IS-03	33	39	28	0	0	0	72	0	18
2020	IS-04	23	31	0	23	23	0	54	46	13
2019	IS	36	25	17	14	3	6	65	18	36
2019	IS-03	38	31	15	8	0	8	75	8	13
2019	IS-05	20	30	20	20	10	0	50	30	10
2018	IS	21	14	21	21	17	7	37	41	29
2018	IS-05	10	10	30	30	20	0	20	50	10
2017	IS	24	30	16	16	8	5	57	26	37
2017	IS-03	33	20	27	0	7	13	62	8	15
2017	IS-04	0	40	20	20	20	0	40	40	10
2014	IS	24	24	5	21	26	0	48	47	38
2014	IS-03	9	27	0	36	27	0	36	64	11
2014	IS-04	15	15	15	15	38	0	31	54	13

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	IS	36	38	26	50
2020	IS-03	28	39	33	18
2020	IS-04	15	46	38	13
2019	IS	16	27	57	37
2019	IS-03	8	38	54	13
2019	IS-04	10	30	60	10
2019	IS-05	40	10	50	10
2018	IS	41	21	38	29
2018	IS-05	60	0	40	10
2017	IS	24	51	24	37
2017	IS-03	20	67	13	15
2017	IS-04	30	30	40	10
2014	IS	32	21	47	38
2014	IS-03	36	27	36	11
2014	IS-04	15	8	77	13

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	IS	6	28	44	0	17	6	18
2018	IS	0	42	50	8	0	0	12
2014	IS	8	8	66	0	9999	17	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	14	86	50
2020	IS-03	0	100	18
2019	IS	19	81	37
2018	IS	34	66	29

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	50	50	10

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	50	50	10

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	50	50	10

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	0	100	10

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	18	16	16	6	8	28	8	53	22	50
2020	IS-03	33	11	11	0	0	39	6	80	0	18
2020	IS-04	15	0	23	15	15	23	8	22	44	13
2019	IS	22	8	24	5	8	27	5	44	20	37
2019	IS-03	38	15	23	0	0	23	0	70	0	13
2019	IS-04	10	10	30	0	10	30	10	33	17	10
2019	IS-05	0	0	20	20	20	30	10	0	67	10
2018	IS	14	10	24	10	14	24	3	33	33	29
2018	IS-05	0	20	10	10	30	30	0	29	57	10
2017	IS	19	19	16	11	8	22	5	52	26	37
2017	IS-03	13	20	20	7	13	27	0	45	27	15
2017	IS-04	10	20	10	20	10	20	10	43	43	10
2014	IS	18	3	26	11	5	32	5	33	25	38
2014	IS-03	18	0	9	9	0	64	0	50	25	11
2014	IS-04	15	0	38	23	15	8	0	17	42	13

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	35	20	16	8	10	8	2	61	20	49
2020	IS-03	59	24	12	0	0	6	0	88	0	17
2020	IS-04	23	15	15	15	15	15	0	45	36	13
2019	IS	30	27	22	14	0	5	3	62	15	37
2019	IS-03	46	31	8	0	0	15	0	91	0	13
2019	IS-04	30	30	20	20	0	0	0	60	20	10
2019	IS-05	0	30	30	30	0	0	10	33	33	10
2018	IS	28	21	21	14	7	10	0	54	23	29
2018	IS-05	10	10	20	30	10	20	0	25	50	10
2017	IS	30	24	24	8	3	11	0	61	12	37
2017	IS-03	13	40	33	0	0	13	0	62	0	15
2017	IS-04	30	10	10	20	10	20	0	50	38	10
2014	IS	23	21	21	11	5	19	0	55	19	38
2014	IS-03	18	9	18	18	0	36	0	43	29	11
2014	IS-04	15	23	23	15	15	8	0	42	33	13

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	27	12	22	2	4	29	4	58	9	49
2020	IS-03	33	11	17	0	0	33	6	73	0	18
2020	IS-04	25	0	33	8	8	25	0	33	22	12
2019	IS	22	14	22	0	3	35	5	59	5	37
2019	IS-03	38	15	23	0	0	23	0	70	0	13
2019	IS-04	10	0	30	0	0	50	10	25	0	10
2019	IS-05	0	30	10	0	10	40	10	60	20	10
2018	IS	7	24	28	7	7	24	3	43	19	29
2018	IS-05	0	20	30	10	10	30	0	29	29	10
2017	IS	14	8	24	5	5	41	3	38	19	37
2017	IS-03	7	13	40	0	0	40	0	33	0	15
2017	IS-04	0	0	20	10	10	60	0	0	50	10
2014	IS	21	8	26	5	5	32	3	44	16	38
2014	IS-03	18	0	9	9	0	64	0	50	25	11
2014	IS-04	15	15	31	8	15	15	0	36	27	13

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	41	22	16	6	4	8	2	70	11	49
2020	IS-03	56	28	11	0	0	6	0	88	0	18
2020	IS-04	38	8	15	23	8	8	0	50	33	13
2019	IS	38	27	14	3	0	16	3	80	3	37
2019	IS-03	62	15	8	0	0	15	0	91	0	13
2019	IS-04	40	20	10	0	0	30	0	86	0	10
2019	IS-05	0	50	20	10	0	10	10	63	13	10
2018	IS	21	38	24	3	3	10	0	65	8	29
2018	IS-05	10	30	30	0	10	20	0	50	13	10
2017	IS	35	32	16	3	3	11	0	76	6	37
2017	IS-03	20	53	13	0	0	13	0	85	0	15
2017	IS-04	30	30	20	0	10	10	0	67	11	10
2014	IS	19	21	26	5	5	21	3	52	14	38
2014	IS-03	18	9	18	9	0	45	0	50	17	11
2014	IS-04	15	23	31	8	15	8	0	42	25	13

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	50	28	10	8	4	78	12	50
2020	IS-03	56	22	11	11	0	78	11	18
2020	IS-04	38	38	8	8	8	77	15	13

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	22	24	16	2	0	58	18	50
2020	IS-03	39	11	22	28	0	0	50	28	18
2020	IS-04	38	8	31	23	0	0	46	23	13
2019	IS	38	19	19	14	11	0	57	24	37
2019	IS-03	38	31	15	15	0	0	69	15	13
2019	IS-04	20	20	30	10	20	0	40	30	10
2019	IS-05	30	10	20	20	20	0	40	40	10
2018	IS	24	24	21	10	21	0	48	31	29
2018	IS-05	30	30	10	0	30	0	60	30	10
2017	IS	22	19	19	19	19	3	42	39	37
2017	IS-03	33	20	7	33	7	0	53	40	15
2017	IS-04	10	30	40	0	20	0	40	20	10

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	22	16	34	14	14	38	28	50
2020	IS-03	28	22	33	6	11	50	17	18
2020	IS-04	15	8	38	23	15	23	38	13
2019	IS	22	43	22	8	5	65	14	37
2019	IS-03	38	46	15	0	0	85	0	13
2019	IS-04	10	30	50	10	0	40	10	10
2019	IS-05	0	50	10	20	20	50	40	10
2018	IS	10	31	38	3	17	41	21	29
2018	IS-05	10	10	60	0	20	20	20	10
2017	IS	3	35	27	27	8	38	35	37
2017	IS-03	7	47	27	13	7	53	20	15
2017	IS-04	0	40	40	10	10	40	20	10

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	18	32	20	18	12	50	30	50
2020	IS-03	22	44	11	17	6	67	22	18
2020	IS-04	8	31	15	15	31	38	46	13
2019	IS	11	62	14	14	0	73	14	37
2019	IS-03	15	77	8	0	0	92	0	13
2019	IS-04	10	60	20	10	0	70	10	10
2019	IS-05	0	40	20	40	0	40	40	10
2018	IS	7	28	38	14	14	34	28	29
2018	IS-05	0	10	50	30	10	10	40	10
2017	IS	3	27	41	19	11	30	30	37
2017	IS-03	7	33	53	0	7	40	7	15
2017	IS-04	0	30	40	20	10	30	30	10

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	28	28	18	12	14	0	56	26	50
2020	IS-03	39	39	11	6	6	0	78	11	18
2020	IS-04	8	31	31	8	23	0	38	31	13
2019	IS	24	24	24	16	11	0	49	27	37
2019	IS-03	23	31	23	15	8	0	54	23	13
2019	IS-04	10	40	20	20	10	0	50	30	10
2019	IS-05	20	10	30	20	20	0	30	40	10
2018	IS	10	21	24	17	24	3	32	43	29
2018	IS-05	20	0	40	10	30	0	20	40	10
2017	IS	5	35	16	27	16	0	41	43	37
2017	IS-03	13	47	13	13	13	0	60	27	15
2017	IS-04	0	30	30	30	10	0	30	40	10

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	22	10	10	6	73	16	49
2020	IS-03	76	18	0	0	6	94	6	17
2020	IS-04	23	23	23	31	0	46	31	13
2019	IS	49	30	11	8	3	78	11	37
2019	IS-03	69	15	8	8	0	85	8	13
2019	IS-04	30	50	20	0	0	80	0	10
2019	IS-05	30	30	10	20	10	60	30	10
2018	IS	38	28	17	7	10	66	17	29
2018	IS-05	30	30	10	10	20	60	30	10
2017	IS	36	33	19	6	6	69	11	36
2017	IS-03	40	40	13	7	0	80	7	15
2017	IS-04	40	30	20	0	10	70	10	10

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	32	18	22	14	14	50	28	50
2020	IS-03	39	22	17	17	6	61	22	18
2020	IS-04	23	23	23	8	23	46	31	13
2019	IS	43	27	11	14	5	70	19	37
2019	IS-03	46	46	8	0	0	92	0	13
2019	IS-04	40	20	30	10	0	60	10	10
2019	IS-05	20	20	0	40	20	40	60	10
2018	IS	32	25	25	0	18	57	18	28
2018	IS-05	20	30	20	0	30	50	30	10
2017	IS	16	41	16	22	5	57	27	37
2017	IS-03	20	47	20	13	0	67	13	15
2017	IS-04	10	50	20	10	10	60	20	10

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	24	6	18	6	4	69	25	50
2020	IS-03	39	28	0	22	0	11	75	25	18
2020	IS-04	31	23	15	23	8	0	54	31	13

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	28	40	18	8	6	68	14	50
2020	IS-03	39	44	11	6	0	83	6	18
2020	IS-04	8	46	15	15	15	54	31	13
2019	IS	35	38	19	8	0	73	8	37
2019	IS-03	46	38	8	8	0	85	8	13
2019	IS-04	30	40	20	10	0	70	10	10
2019	IS-05	10	40	40	10	0	50	10	10
2018	IS	7	45	31	10	7	52	17	29
2018	IS-05	0	50	20	10	20	50	30	10
2017	IS	19	35	22	16	8	54	24	37
2017	IS-03	20	47	20	7	7	67	13	15
2017	IS-04	10	30	10	30	20	40	50	10

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	24	26	26	18	6	50	24	50
2020	IS-03	28	39	17	17	0	67	17	18
2020	IS-04	8	31	31	23	8	38	31	13
2019	IS	19	43	22	16	0	62	16	37
2019	IS-03	23	54	23	0	0	77	0	13
2019	IS-04	20	40	10	30	0	60	30	10
2019	IS-05	0	30	40	30	0	30	30	10
2018	IS	7	31	34	17	10	38	28	29
2018	IS-05	0	0	50	30	20	0	50	10
2017	IS	13	27	27	16	16	41	32	37
2017	IS-03	13	47	27	7	7	60	13	15
2017	IS-04	0	20	40	20	20	20	40	10

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	29	35	18	10	8	63	18	49
2020	IS-03	28	50	22	0	0	78	0	18
2020	IS-04	8	38	15	15	23	46	38	13
2019	IS	30	30	24	14	3	59	16	37
2019	IS-03	46	31	15	8	0	77	8	13
2019	IS-04	30	40	20	10	0	70	10	10
2019	IS-05	0	20	40	30	10	20	40	10
2018	IS	14	17	17	31	21	31	52	29
2018	IS-05	0	0	20	40	40	0	80	10
2017	IS	14	38	16	22	11	51	32	37
2017	IS-03	27	40	13	13	7	67	20	15
2017	IS-04	0	40	20	20	20	40	40	10

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	52	28	12	4	4	80	8	50
2020	IS-03	56	33	11	0	0	89	0	18
2020	IS-04	54	15	15	8	8	69	15	13
2019	IS	51	24	19	5	0	76	5	37
2019	IS-03	54	38	0	8	0	92	8	13
2019	IS-04	60	10	30	0	0	70	0	10
2019	IS-05	20	30	40	10	0	50	10	10

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	32	28	20	14	6	60	20	50
2020	IS-03	39	39	6	11	6	78	17	18
2020	IS-04	15	15	38	15	15	31	31	13

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	32	28	24	12	4	60	16	50
2020	IS-03	28	44	22	6	0	72	6	18
2020	IS-04	38	23	8	15	15	62	31	13
2019	IS	35	41	19	3	3	76	5	37
2019	IS-03	31	54	15	0	0	85	0	13
2019	IS-04	50	40	10	0	0	90	0	10
2019	IS-05	30	20	30	10	10	50	20	10
2018	IS	31	24	24	14	7	55	21	29
2018	IS-05	30	30	20	10	10	60	20	10
2017	IS	27	32	19	16	5	59	22	37
2017	IS-03	27	47	27	0	0	73	0	15
2017	IS-04	10	50	20	10	10	60	20	10

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	53	27	10	6	4	80	10	49
2020	IS-03	71	18	6	6	0	88	6	17
2020	IS-04	31	38	15	8	8	69	15	13
2019	IS	58	22	17	3	0	81	3	36
2019	IS-03	92	8	0	0	0	100	0	13
2019	IS-04	30	30	40	0	0	60	0	10
2018	IS	41	28	17	7	7	69	14	29
2018	IS-05	60	20	10	10	0	80	10	10
2017	IS	51	16	16	8	8	68	16	37
2017	IS-03	60	27	7	0	7	87	7	15
2017	IS-04	30	10	30	20	10	40	30	10

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	30	18	8	2	72	10	50
2020	IS-03	50	44	0	6	0	94	6	18
2020	IS-04	15	23	46	8	8	38	15	13

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	82	14	2	2	0	0	96	2	50
2020	IS-03	100	0	0	0	0	0	100	0	18
2020	IS-04	62	31	0	8	0	0	92	8	13
2019	IS	81	11	3	0	0	5	97	0	37
2019	IS-03	92	0	0	0	0	8	100	0	13
2019	IS-04	60	20	10	0	0	10	89	0	10
2019	IS-05	90	10	0	0	0	0	100	0	10
2018	IS	68	14	11	0	4	4	88	0	28

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	86	4	8	0	2	90	2	50
2020	IS-03	100	0	0	0	0	100	0	18
2020	IS-04	69	0	23	0	8	69	8	13
2019	IS	76	0	16	5	3	76	8	37
2019	IS-03	85	0	8	8	0	85	8	13
2019	IS-04	70	0	20	0	10	70	10	10
2019	IS-05	60	0	30	10	0	60	10	10
2018	IS	59	17	10	0	14	76	14	29
2018	IS-05	70	0	20	0	10	70	10	10
2017	IS	76	8	8	5	3	84	8	37
2017	IS-03	80	7	7	7	0	87	7	15
2017	IS-04	80	10	0	10	0	90	10	10

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	73	16	6	2	0	2	92	2	49
2020	IS-03	94	6	0	0	0	0	100	0	18
2020	IS-04	42	33	8	8	0	8	82	9	12
2019	IS	49	38	8	3	3	0	86	5	37
2019	IS-03	46	46	8	0	0	0	92	0	13
2019	IS-04	60	30	0	0	10	0	90	10	10
2019	IS-05	40	50	0	10	0	0	90	10	10
2018	IS	52	28	21	0	0	0	79	0	29
2018	IS-05	60	20	20	0	0	0	80	0	10
2017	IS	43	38	8	8	3	0	81	11	37
2017	IS-03	47	33	7	13	0	0	80	13	15
2017	IS-04	50	30	10	0	10	0	80	10	10

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	66	14	16	0	4	0	80	4	50
2020	IS-03	67	22	11	0	0	0	89	0	18
2020	IS-04	54	15	15	0	15	0	69	15	13
2019	IS	53	22	8	8	6	3	77	14	36
2019	IS-03	69	8	8	8	0	8	83	8	13
2019	IS-04	50	30	0	0	20	0	80	20	10
2018	IS	34	17	24	17	7	0	52	24	29
2018	IS-05	20	0	30	40	10	0	20	50	10
2017	IS	67	17	8	6	3	0	83	8	36
2017	IS-03	67	20	7	7	0	0	87	7	15

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	59	14	2	2	2	20	92	5	49
2020	IS-03	78	6	0	0	0	17	100	0	18
2020	IS-04	38	8	0	0	8	46	86	14	13
2019	IS	73	8	3	3	3	11	91	6	37
2019	IS-03	92	0	0	0	0	8	100	0	13
2019	IS-04	70	0	0	0	0	30	100	0	10
2019	IS-05	40	30	10	10	10	0	70	20	10
2018	IS	28	24	10	7	0	31	75	10	29
2018	IS-05	20	40	30	10	0	0	60	10	10
2017	IS	46	14	11	8	0	22	76	10	37
2017	IS-03	67	7	0	0	0	27	100	0	15
2017	IS-04	50	10	0	10	0	30	86	14	10

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	80	14	2	2	2	0	94	4	50
2020	IS-03	89	11	0	0	0	0	100	0	18
2020	IS-04	62	23	0	8	8	0	85	15	13
2019	IS	81	11	5	0	0	3	94	0	37
2019	IS-03	85	8	0	0	0	8	100	0	13
2019	IS-04	80	20	0	0	0	0	100	0	10
2019	IS-05	70	10	20	0	0	0	80	0	10
2018	IS	68	18	14	0	0	0	86	0	28
2018	IS-05	70	20	10	0	0	0	90	0	10
2017	IS	74	20	6	0	0	0	94	0	35
2017	IS-03	79	21	0	0	0	0	100	0	14

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	70	10	8	4	8	0	80	12	50
2020	IS-03	67	6	11	0	17	0	72	17	18
2020	IS-04	77	8	8	0	8	0	85	8	13
2019	IS	81	11	3	3	0	3	94	3	37
2019	IS-03	85	0	0	8	0	8	92	8	13
2019	IS-04	60	30	10	0	0	0	90	0	10
2019	IS-05	90	10	0	0	0	0	100	0	10
2018	IS	83	10	0	3	3	0	93	7	29
2018	IS-05	100	0	0	0	0	0	100	0	10
2017	IS	76	14	3	8	0	0	89	8	37
2017	IS-03	73	20	0	7	0	0	93	7	15
2017	IS-04	70	10	10	10	0	0	80	10	10

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	54	24	12	6	4	78	10	50
2020	IS-03	56	11	17	17	0	67	17	18
2020	IS-04	31	54	8	0	8	85	8	13
2019	IS	61	28	8	0	3	89	3	36
2019	IS-03	46	46	0	0	8	92	8	13
2018	IS	41	45	10	3	0	86	3	29
2018	IS-05	60	30	0	10	0	90	10	10
2017	IS	43	32	16	8	0	76	8	37
2017	IS-03	40	53	7	0	0	93	0	15
2017	IS-04	50	30	20	0	0	80	0	10

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	28	56	10	4	2	84	6	50
2020	IS-03	33	61	6	0	0	94	0	18
2020	IS-04	15	38	23	15	8	54	23	13

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	18	34	30	18	0	52	18	50
2020	IS-03	22	44	22	11	0	67	11	18
2020	IS-04	8	23	38	31	0	31	31	13
2019	IS	30	43	22	5	0	73	5	37
2019	IS-03	38	54	8	0	0	92	0	13
2019	IS-04	20	60	20	0	0	80	0	10
2019	IS-05	10	30	40	20	0	40	20	10
2018	IS	14	29	36	18	4	43	21	28
2018	IS-05	10	30	40	20	0	40	20	10
2017	IS	11	24	43	16	5	35	22	37
2017	IS-03	13	27	47	13	0	40	13	15
2017	IS-04	0	30	60	0	10	30	10	10

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	10	26	38	18	8	26	36	50
2020	IS-03	6	11	44	33	6	39	17	18
2020	IS-04	23	23	46	8	0	8	46	13
2019	IS	3	22	43	22	11	32	24	37
2019	IS-03	0	0	69	31	0	31	0	13
2019	IS-04	0	30	30	20	20	40	30	10
2019	IS-05	10	50	20	10	10	20	60	10
2018	IS	14	18	43	25	0	25	32	28
2017	IS	5	35	30	22	8	30	41	37
2017	IS-03	7	20	33	33	7	40	27	15
2017	IS-04	10	30	30	30	0	30	40	10

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	47	45	2	2	2	2	94	4	49
2020	IS-03	61	33	0	0	0	6	100	0	18
2020	IS-04	46	38	0	8	8	0	85	15	13
2019	IS	43	40	11	3	0	3	85	3	35
2019	IS-03	46	46	0	8	0	0	92	8	13
2019	IS-04	60	30	0	0	0	10	100	0	10
2018	IS	38	34	21	7	0	0	72	7	29
2018	IS-05	20	30	30	20	0	0	50	20	10
2017	IS	38	49	3	3	3	5	91	6	37
2017	IS-03	20	67	0	7	0	7	93	7	15
2017	IS-04	40	50	10	0	0	0	90	0	10

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	40	38	16	4	2	78	6	50
2020	IS-03	56	33	11	0	0	89	0	18
2020	IS-04	38	23	15	15	8	62	23	13

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	48	28	8	2	14	76	16	50
2020	IS-03	67	22	6	0	6	89	6	18
2020	IS-04	38	23	8	8	23	62	31	13

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	66	18	8	4	4	88	4	50
2020	IS-03	78	11	6	0	6	94	0	18
2020	IS-04	46	23	8	15	8	75	17	13

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	40	40	6	10	4	0	80	14	50
2020	IS-03	44	50	0	6	0	0	94	6	18
2020	IS-04	38	15	15	15	15	0	54	31	13
2019	IS	24	41	16	14	5	0	65	19	37
2019	IS-03	31	31	31	0	8	0	62	8	13
2019	IS-04	20	70	0	10	0	0	90	10	10
2019	IS-05	0	40	10	40	10	0	40	50	10
2018	IS	24	28	14	21	14	0	52	34	29
2018	IS-05	0	30	20	50	0	0	30	50	10
2017	IS	14	51	19	5	8	3	67	14	37
2017	IS-03	7	60	13	7	7	7	71	14	15
2017	IS-04	30	30	20	0	20	0	60	20	10

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	62	22	8	4	4	84	8	50
2020	IS-03	56	39	0	6	0	94	6	18
2020	IS-04	54	8	15	8	15	62	23	13

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	56	24	10	8	2	80	10	50
2020	IS-03	50	39	6	6	0	89	6	18
2020	IS-04	46	23	15	8	8	69	15	13

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	44	34	14	2	4	2	80	6	50
2020	IS-03	33	50	6	6	0	6	88	6	18
2020	IS-04	23	38	23	0	15	0	62	15	13

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	56	28	10	2	2	2	88	2	50
2020	IS-03	56	33	6	0	0	6	94	0	18
2020	IS-04	38	23	23	8	8	0	67	8	13

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Don't know (%)	Most positive or least negative answers (%)	Total responses
2020	IS	82	12	6	100	49
2020	IS-03	78	17	6	100	18
2020	IS-04	75	17	8	100	12

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	58	22	12	4	2	2	82	6	50
2020	IS-03	61	22	6	6	0	6	88	6	18
2020	IS-04	62	15	8	8	8	0	77	15	13

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	66	20	2	6	6	86	12	50
2020	IS-03	72	22	0	0	6	94	6	18
2020	IS-04	46	31	0	8	15	77	23	13

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	74	22	2	2	96	2	50
2020	IS-03	72	28	0	0	100	0	18
2020	IS-04	46	38	8	8	85	8	13

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	29	43	21	7	0	0	0	71	7	14
2019	IS	9	27	36	0	18	0	9	40	20	11

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	93	7	14

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	15	31	15	8	0	0	46	23	13

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	6	94	50
2020	IS-03	6	94	18
2020	IS-04	8	92	13

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	12	88	50
2020	IS-03	11	89	18
2020	IS-04	23	77	13
2019	IS	11	89	37
2019	IS-03	15	85	13
2019	IS-04	20	80	10
2019	IS-05	0	100	10
2017	IS	22	78	37
2014	IS	13	87	38

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	50	34	4	6	2	4	89	6	50
2020	IS-03	56	22	11	6	0	6	82	6	18
2020	IS-04	23	62	0	0	8	8	100	0	13

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	22	59	14	4	73	28	49
2020	IS-03	22	67	6	6	75	25	18
2020	IS-04	25	42	33	0	63	38	12

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	45	55	11

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	0	18	55	18	9	0	0	18	27	11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	0	18	27	18	36	0	0	18	55	11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	46	22	10	4	8	2	8	76	13	50
2020	IS-03	39	33	11	0	11	0	6	76	12	18
2020	IS-04	31	23	15	15	8	8	0	58	25	13
2019	IS	57	11	14	5	3	0	11	76	9	37
2019	IS-03	77	8	8	8	0	0	0	85	8	13
2019	IS-04	50	10	20	10	0	0	10	67	11	10
2019	IS-05	20	20	20	0	10	0	30	57	14	10
2018	IS	43	11	18	18	4	4	4	58	23	28
2018	IS-05	40	10	30	20	0	0	0	50	20	10

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Veterans Affairs Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.