2020 Public Service Employee Survey Results for Veterans Affairs Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 40 2 4 0 0 0 94 4 281
2020 CR-04 54 39 3 4 1 0 0 93 4 193
2020 CR-05 54 41 1 4 0 0 0 95 4 79

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 89 10 0 0 0 0 1 99 0 280
2020 CR-04 89 9 1 0 0 1 1 99 0 192
2020 CR-05 87 11 0 0 1 0 0 99 1 79
2017 CR 77 19 1 2 0 0 0 96 2 225
2017 CR-04 75 23 1 1 1 0 0 98 1 167
2017 CR-05 83 9 2 6 0 0 0 92 6 52
2014 CR 75 18 3 2 1 0 0 94 3 189
2014 CR-04 73 20 4 2 1 0 0 93 3 145
2014 CR-05 85 10 0 3 3 0 0 94 6 37

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 40 6 11 1 0 0 82 12 281
2020 CR-04 42 37 7 12 1 0 0 79 13 193
2020 CR-05 41 48 1 9 1 0 0 89 10 79
2019 CR 53 29 5 8 4 0 0 82 13 245
2019 CR-04 50 29 6 9 6 0 0 79 15 175
2017 CR 43 37 4 8 8 0 0 80 16 225
2017 CR-04 39 37 5 9 9 0 0 77 18 167
2017 CR-05 50 36 2 8 4 0 0 87 12 52
2014 CR 41 30 8 10 10 0 0 72 20 189
2014 CR-04 38 32 8 11 11 0 0 70 22 145
2014 CR-05 52 26 11 6 6 0 0 78 11 37

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 38 8 8 2 0 1 82 10 279
2020 CR-04 40 41 7 7 3 0 2 83 10 191
2020 CR-05 46 33 9 11 1 0 0 78 13 79
2019 CR 24 42 10 16 8 0 0 67 24 245
2019 CR-04 20 43 13 15 10 0 0 63 25 175
2018 CR 20 40 10 23 7 0 0 60 30 161
2018 CR-04 15 40 12 24 9 0 0 55 33 124
2017 CR 24 38 11 19 9 0 0 62 28 224
2017 CR-04 21 37 12 21 8 0 0 58 30 166
2017 CR-05 27 44 4 15 10 0 0 71 25 52
2014 CR 24 36 11 18 11 0 1 60 29 189
2014 CR-04 24 34 10 20 11 0 1 58 32 145
2014 CR-05 28 43 8 13 8 0 0 70 21 37

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 33 6 5 1 0 0 87 7 278
2020 CR-04 52 35 6 4 2 1 0 88 6 191
2020 CR-05 55 31 6 8 0 0 0 86 8 78
2019 CR 50 33 7 5 4 0 0 83 10 242
2019 CR-04 46 36 7 5 6 1 0 82 11 174
2017 CR 46 33 10 9 2 0 0 79 11 222
2017 CR-04 45 33 12 8 2 0 0 78 10 164
2017 CR-05 48 36 4 10 2 0 0 85 12 52
2014 CR 37 35 14 11 3 0 1 72 14 189
2014 CR-04 36 34 15 12 2 0 1 70 15 145
2014 CR-05 41 34 14 6 6 0 0 75 11 37

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 26 9 3 2 0 0 87 4 280
2020 CR-04 60 26 10 2 2 0 0 86 4 193
2020 CR-05 65 23 6 4 1 0 0 88 5 78
2019 CR 49 30 7 7 5 1 1 80 12 244
2019 CR-04 46 31 8 6 7 1 0 78 14 175
2018 CR 42 33 14 5 6 1 1 76 11 162
2018 CR-04 36 35 15 5 7 1 1 72 12 125
2017 CR 50 26 8 8 6 1 1 78 15 225
2017 CR-04 47 26 10 9 7 1 0 73 16 167
2017 CR-05 61 27 0 6 4 2 0 90 10 52
2014 CR 36 33 14 11 6 1 1 69 17 189
2014 CR-04 32 35 15 10 6 1 1 68 16 145
2014 CR-05 48 27 11 11 3 0 0 75 14 37

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 31 7 5 2 0 0 85 8 280
2020 CR-04 49 33 8 6 3 1 1 83 8 193
2020 CR-05 62 28 4 5 1 0 0 90 6 78
2019 CR 46 35 9 6 4 0 0 81 11 245
2019 CR-04 42 37 8 7 6 0 0 79 13 175
2018 CR 35 38 16 8 3 0 0 73 11 160
2018 CR-04 29 39 19 9 4 0 0 68 13 123
2017 CR 38 38 13 8 3 0 0 76 11 225
2017 CR-04 36 39 15 6 4 0 0 75 10 167
2017 CR-05 40 36 10 12 2 0 0 77 13 52
2014 CR 26 43 17 7 7 0 0 69 14 190
2014 CR-04 27 42 16 7 8 0 0 69 14 146
2014 CR-05 19 45 19 11 6 0 0 65 17 37

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 33 11 7 3 1 1 79 10 279
2020 CR-04 43 34 13 6 2 1 2 79 8 192
2020 CR-05 49 28 8 10 4 1 0 78 14 78
2019 CR 29 34 14 14 8 0 1 64 22 243
2019 CR-04 27 34 16 14 9 1 0 62 23 174
2018 CR 22 25 20 22 10 0 0 48 32 162
2018 CR-04 19 26 20 22 13 0 0 45 35 125
2017 CR 26 35 14 14 11 0 0 61 25 223
2017 CR-04 27 32 15 14 12 1 0 59 26 165
2017 CR-05 23 42 13 13 8 0 0 65 21 52
2014 CR 24 32 20 13 10 0 1 56 24 190
2014 CR-04 23 32 23 11 10 0 1 56 21 146
2014 CR-05 22 34 17 13 14 0 0 56 27 37

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 41 7 6 1 0 0 85 8 279
2020 CR-04 43 42 6 6 2 0 1 86 7 191
2020 CR-05 48 35 9 8 0 0 0 84 8 79
2019 CR 36 41 11 8 4 0 0 77 12 244
2019 CR-04 34 39 13 9 5 0 0 73 14 175
2018 CR 30 38 12 15 6 0 0 68 20 162
2018 CR-04 24 39 14 17 6 0 0 63 23 125
2017 CR 39 35 11 8 6 0 0 75 14 224
2017 CR-04 40 34 13 7 6 1 0 74 13 166
2017 CR-05 37 42 6 10 6 0 0 79 15 52

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 62 30 5 1 1 0 0 93 2 280
2020 CR-04 59 31 7 2 1 0 1 91 3 192
2020 CR-05 70 28 1 1 0 0 0 97 1 79
2019 CR 54 34 8 2 2 0 0 88 4 244
2019 CR-04 49 38 7 3 2 1 0 88 5 174
2018 CR 47 39 7 5 1 1 0 86 6 162
2018 CR-04 45 38 10 5 2 1 0 84 6 125
2017 CR 52 36 5 3 3 0 0 89 5 225
2017 CR-04 51 37 6 2 3 1 0 89 5 167
2017 CR-05 56 35 4 4 2 0 0 91 6 52
2014 CR 34 38 18 4 4 1 0 73 8 189
2014 CR-04 35 40 17 4 3 1 0 75 7 145
2014 CR-05 25 40 21 6 6 3 0 67 11 37

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 30 9 8 3 0 0 81 10 278
2020 CR-04 47 34 8 8 3 0 0 81 11 191
2020 CR-05 58 22 12 5 4 0 0 79 9 78
2019 CR 36 30 16 12 6 0 0 66 18 244
2019 CR-04 36 29 15 11 8 0 0 65 19 175
2018 CR 26 32 21 13 8 1 0 58 21 160
2018 CR-04 22 33 20 15 10 1 0 56 25 123
2017 CR 30 35 16 8 12 0 0 65 19 225
2017 CR-04 32 29 16 10 13 1 0 61 23 167
2017 CR-05 21 56 15 2 6 0 0 77 8 52

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 72 21 5 1 1 0 0 93 2 277
2020 CR-04 68 25 4 1 2 0 0 93 3 190
2020 CR-05 80 11 9 0 0 0 0 91 0 79
2019 CR 62 27 8 2 1 0 0 89 2 244
2019 CR-04 62 26 8 2 1 1 0 89 3 174
2018 CR 58 26 11 2 3 0 0 84 6 161
2018 CR-04 56 26 11 3 4 0 0 82 7 125
2017 CR 68 24 6 2 1 0 0 91 3 225
2017 CR-04 66 26 7 1 1 0 0 92 1 167
2017 CR-05 71 19 4 4 2 0 0 90 6 52
2014 CR 66 23 7 2 2 0 0 89 4 190
2014 CR-04 66 24 6 2 2 0 0 90 4 146
2014 CR-05 62 24 11 3 0 0 0 86 3 37

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 33 13 8 4 1 1 75 12 280
2020 CR-04 41 31 14 8 4 1 2 74 12 192
2020 CR-05 39 38 11 8 4 0 0 77 11 79
2019 CR 31 33 15 11 9 0 0 65 21 245
2019 CR-04 29 35 15 10 11 1 0 64 21 175
2018 CR 19 32 18 13 17 1 0 52 30 161
2018 CR-04 15 31 21 14 18 1 0 47 32 124
2017 CR 29 30 14 15 12 0 0 59 27 225
2017 CR-04 30 28 13 16 12 1 0 59 28 167
2017 CR-05 25 37 15 13 10 0 0 62 23 52
2014 CR 16 42 15 16 10 0 1 59 27 190
2014 CR-04 15 43 15 16 10 0 1 58 26 146
2014 CR-05 19 46 10 16 8 0 0 66 24 37

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 25 17 8 4 0 0 72 11 280
2020 CR-04 47 22 19 8 3 0 1 70 12 192
2020 CR-05 46 30 14 5 5 0 0 76 10 79
2019 CR 32 35 18 9 7 0 0 67 16 245
2019 CR-04 31 37 18 7 7 0 0 68 14 175
2018 CR 22 30 24 11 14 1 0 52 24 161
2018 CR-04 17 30 25 13 15 1 0 47 28 124
2017 CR 31 32 20 8 8 0 1 63 17 225
2017 CR-04 32 29 20 8 8 0 2 62 17 167
2017 CR-05 25 44 15 9 6 0 0 69 15 52
2014 CR 24 41 13 11 9 1 1 66 21 190
2014 CR-04 23 44 14 7 10 1 1 69 17 146
2014 CR-05 22 35 10 24 8 0 0 57 32 37

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 36 9 3 1 1 0 86 5 279
2020 CR-04 45 38 9 4 2 2 1 85 5 191
2020 CR-05 57 32 8 3 1 0 0 89 4 79
2019 CR 42 35 12 7 4 0 0 77 11 242
2019 CR-04 38 37 13 7 6 0 0 74 13 172
2018 CR 31 31 17 14 7 0 0 62 21 162
2018 CR-04 25 32 19 14 10 0 0 57 24 125
2017 CR 37 32 16 9 6 0 0 69 15 225
2017 CR-04 36 31 17 9 8 0 0 66 17 167
2017 CR-05 40 36 13 8 2 0 0 77 10 52
2014 CR 23 36 23 14 4 1 0 59 18 190
2014 CR-04 23 36 26 11 3 1 0 59 14 146
2014 CR-05 17 43 14 21 6 0 0 59 27 37

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 66 25 4 4 2 0 0 91 5 279
2020 CR-04 64 27 4 5 1 0 0 91 6 192
2020 CR-05 68 24 3 1 4 0 0 92 5 78
2019 CR 55 27 11 4 2 0 0 82 6 245
2019 CR-04 52 30 12 3 3 0 0 82 6 175
2018 CR 42 35 15 6 2 0 0 77 8 161
2018 CR-04 38 35 17 7 2 0 0 73 10 124
2017 CR 48 37 8 4 3 0 0 85 7 224
2017 CR-04 46 37 9 4 3 0 0 84 7 166
2017 CR-05 54 36 4 4 2 0 0 90 6 52
2014 CR 37 41 10 5 7 0 0 78 12 190
2014 CR-04 36 41 10 5 8 0 0 77 12 146
2014 CR-05 40 39 13 3 6 0 0 79 8 37

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 30 12 2 0 1 2 86 2 277
2020 CR-04 54 28 12 2 1 1 3 85 2 191
2020 CR-05 52 31 13 3 0 0 1 84 3 77
2019 CR 48 31 12 7 2 0 0 79 9 245
2019 CR-04 47 30 11 9 3 0 0 77 12 175
2018 CR 42 22 17 10 8 0 2 65 18 162
2018 CR-04 43 21 14 11 9 0 2 66 20 125
2017 CR 40 29 15 9 6 0 0 70 15 223
2017 CR-04 40 27 16 9 7 1 0 68 17 165
2017 CR-05 36 39 13 8 2 0 2 76 10 52
2014 CR 38 29 18 6 8 0 1 67 14 190
2014 CR-04 38 29 18 5 8 0 1 68 13 146
2014 CR-05 32 25 22 10 11 0 0 57 21 37

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 5 13 28 27 19 4 4 50 20 277
2020 CR-04 3 13 29 24 19 5 6 49 18 190
2020 CR-05 8 12 27 33 18 3 0 53 20 78
2019 CR 10 20 39 15 14 0 2 29 31 244
2019 CR-04 13 19 38 16 11 1 2 28 33 174
2018 CR 9 29 25 22 12 0 3 35 39 161
2018 CR-04 9 32 24 19 11 0 4 32 43 124
2017 CR 7 25 27 23 14 0 4 38 34 221
2017 CR-04 6 29 27 19 15 0 5 35 37 164
2017 CR-05 10 15 29 37 6 2 2 44 26 52
2014 CR 11 25 39 19 6 1 0 25 36 190
2014 CR-04 9 24 43 18 6 0 0 25 33 146
2014 CR-05 14 30 32 21 3 0 0 24 43 37

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 4 5 19 28 35 8 3 69 10 280
2020 CR-04 3 5 21 24 34 9 4 67 9 192
2020 CR-05 4 6 13 34 38 5 0 76 11 79
2019 CR 7 19 25 25 19 3 2 47 27 243
2019 CR-04 7 20 27 25 16 3 2 44 28 173
2018 CR 9 24 25 20 18 3 3 40 34 159
2018 CR-04 9 25 25 17 17 3 3 37 37 123
2017 CR 9 17 28 17 23 3 3 43 28 223
2017 CR-04 12 16 28 15 22 2 4 40 30 165
2017 CR-05 0 21 27 27 21 2 2 50 22 52
2014 CR 16 23 30 17 9 3 1 27 41 188
2014 CR-04 16 24 32 15 10 1 1 26 41 144
2014 CR-05 19 17 30 24 6 6 0 31 37 37

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 3 6 24 29 27 5 6 63 10 279
2020 CR-04 3 7 24 27 26 6 8 61 12 191
2020 CR-05 1 4 25 35 28 5 1 68 5 79
2019 CR 9 12 26 25 19 3 6 48 23 241
2019 CR-04 10 14 25 24 17 2 6 46 27 173
2018 CR 9 19 26 17 19 3 6 40 31 159
2018 CR-04 8 20 28 15 17 4 8 36 32 122
2017 CR 9 19 27 17 18 2 7 39 31 221
2017 CR-04 9 20 28 18 16 1 8 38 32 163
2017 CR-05 10 19 27 15 21 2 6 40 31 52
2014 CR 14 17 30 19 10 3 6 32 35 188
2014 CR-04 14 18 31 17 10 3 7 30 35 145
2014 CR-05 16 13 31 25 9 3 3 35 31 36

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 1 3 16 34 37 4 6 78 4 277
2020 CR-04 1 3 14 32 38 5 7 80 4 191
2020 CR-05 1 3 18 39 35 1 3 77 4 77
2019 CR 2 7 24 33 29 1 3 65 10 242
2019 CR-04 2 9 23 34 28 0 4 65 11 172
2018 CR 3 8 27 30 26 3 4 60 11 160
2018 CR-04 3 7 28 27 27 3 6 59 11 123
2017 CR 5 9 23 28 28 2 5 60 15 221
2017 CR-04 6 10 24 29 24 2 6 57 17 163
2017 CR-05 6 6 21 29 35 0 4 66 12 52
2014 CR 10 11 33 28 12 3 2 43 22 188
2014 CR-04 9 13 36 25 13 2 2 40 23 145
2014 CR-05 15 6 23 45 6 3 3 53 22 36

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 1 7 17 27 37 5 5 71 9 279
2020 CR-04 2 6 16 27 37 7 6 72 9 191
2020 CR-05 0 9 18 28 38 3 5 71 10 79
2019 CR 7 12 20 25 30 0 5 58 21 241
2019 CR-04 9 14 22 26 24 1 4 52 24 172
2018 CR 17 17 22 22 17 2 2 41 36 161
2018 CR-04 19 17 25 18 16 3 2 36 38 124
2017 CR 9 20 24 19 20 1 6 42 32 221
2017 CR-04 9 23 24 18 17 1 7 38 35 163
2017 CR-05 10 13 23 21 27 2 4 51 24 52
2014 CR 23 24 23 16 7 3 3 24 51 190
2014 CR-04 22 26 25 14 7 3 3 22 52 146
2014 CR-05 29 22 17 21 6 3 3 29 54 37

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 4 8 17 24 31 13 4 66 14 278
2020 CR-04 2 9 18 24 30 12 6 65 13 191
2020 CR-05 5 6 14 26 32 15 1 69 14 78
2019 CR 9 20 25 18 21 2 5 42 32 244
2019 CR-04 11 21 25 18 19 2 3 39 34 174
2018 CR 16 19 24 18 14 3 5 35 38 160
2018 CR-04 19 19 20 19 13 4 7 35 42 123
2017 CR 7 18 28 20 16 4 7 40 29 222
2017 CR-04 9 18 29 19 14 4 9 37 30 164
2017 CR-05 4 19 31 23 19 2 2 44 24 52
2014 CR 15 16 30 21 11 3 4 34 34 189
2014 CR-04 17 17 31 17 10 3 6 30 37 146
2014 CR-05 10 19 28 32 8 3 0 42 30 37

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 4 9 29 23 26 6 4 54 14 277
2020 CR-04 3 11 29 20 25 6 6 51 16 189
2020 CR-05 5 6 27 30 27 5 0 60 12 79
2019 CR 7 18 30 21 18 2 3 41 27 244
2019 CR-04 10 19 30 22 14 2 2 39 30 174
2018 CR 16 16 35 18 11 2 2 30 33 161
2018 CR-04 18 16 34 18 10 2 2 29 36 124
2017 CR 7 22 32 19 14 3 4 35 31 223
2017 CR-04 7 24 31 17 13 4 4 33 34 165
2017 CR-05 8 13 36 25 13 0 4 40 22 52
2014 CR 14 22 33 18 8 2 3 28 37 189
2014 CR-04 12 25 31 17 9 2 3 27 40 146
2014 CR-05 19 10 44 21 6 0 0 27 29 37

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 2 9 33 31 20 3 2 54 11 278
2020 CR-04 2 7 34 31 20 4 3 54 10 191
2020 CR-05 3 13 31 33 21 0 0 54 15 78
2019 CR 8 21 33 19 17 0 2 37 30 243
2019 CR-04 9 23 35 20 12 1 1 32 32 173
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 29 16 6 3 8 6 70 11 281
2020 CR-04 32 30 13 7 4 8 5 72 13 193
2020 CR-05 30 28 22 5 1 6 8 68 7 79
2019 CR 28 28 16 11 8 7 2 62 21 245
2019 CR-04 25 31 17 10 9 6 2 61 20 175
2018 CR 19 27 21 16 10 4 2 49 28 162
2018 CR-04 18 26 23 14 13 4 2 47 29 125
2017 CR 28 30 13 10 14 4 1 61 25 224
2017 CR-04 27 29 12 13 13 4 2 60 27 166
2017 CR-05 29 34 15 2 15 4 0 66 18 52
2014 CR 21 24 22 13 11 7 1 50 26 189
2014 CR-04 18 23 26 15 8 8 2 46 25 145
2014 CR-05 32 25 6 11 21 6 0 60 34 37

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 23 8 6 6 2 0 80 12 279
2020 CR-04 57 21 7 6 6 2 0 80 13 191
2020 CR-05 56 23 9 6 5 1 0 79 12 79
2019 CR 44 24 13 11 7 0 0 68 19 245
2019 CR-04 41 25 13 11 10 0 0 66 21 175
2018 CR 28 32 11 12 15 2 0 61 28 162
2018 CR-04 26 29 12 14 18 2 0 56 32 125
2017 CR 38 28 13 8 13 0 0 66 21 224
2017 CR-04 36 27 14 11 12 0 1 63 23 166
2017 CR-05 44 31 12 0 13 0 0 75 13 52
2014 CR 36 26 12 13 11 2 1 64 24 190
2014 CR-04 33 28 13 13 10 2 1 63 24 146
2014 CR-05 49 19 0 13 17 3 0 70 30 37

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 24 5 5 2 0 0 88 7 281
2020 CR-04 64 23 6 5 2 1 0 88 6 193
2020 CR-05 63 25 3 5 4 0 0 89 9 79
2019 CR 50 29 8 9 4 0 0 79 13 244
2019 CR-04 48 28 8 11 5 0 0 76 16 174
2018 CR 41 35 10 8 5 1 0 76 13 162
2018 CR-04 38 36 13 6 6 1 0 75 12 125
2017 CR 45 29 10 9 6 0 0 74 15 224
2017 CR-04 45 30 10 9 6 0 0 75 15 166
2017 CR-05 42 31 12 12 4 0 0 73 15 52
2014 CR 36 38 12 8 5 1 0 75 13 189
2014 CR-04 36 39 11 8 6 1 0 75 14 145
2014 CR-05 38 35 11 11 3 3 0 74 14 37

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 32 9 5 3 3 1 82 9 279
2020 CR-04 45 34 9 6 3 4 1 81 9 191
2020 CR-05 51 28 6 5 5 3 3 83 11 79
2019 CR 38 35 15 6 4 1 1 75 10 244
2019 CR-04 35 38 14 5 5 1 1 75 11 175
2018 CR 31 33 20 7 6 3 1 67 13 162
2018 CR-04 30 30 22 7 6 3 1 63 14 125

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 21 10 1 2 8 4 86 3 279
2020 CR-04 52 23 9 1 3 7 4 85 4 191
2020 CR-05 58 18 10 0 0 9 5 88 0 79
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 37 27 19 3 3 4 7 72 6 279
2020 CR-04 38 26 19 2 3 5 8 73 5 192
2020 CR-05 37 29 21 4 4 3 3 70 8 78
2019 CR 35 22 22 8 6 2 7 62 15 245
2019 CR-04 31 26 22 6 8 2 6 62 15 175

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 26 11 7 3 1 0 79 10 278
2020 CR-04 52 26 12 7 2 1 1 79 9 190
2020 CR-05 51 28 10 6 5 0 0 78 11 79
2019 CR 39 26 14 8 9 1 2 68 18 244
2019 CR-04 36 29 15 6 11 1 2 67 18 174
2018 CR 33 25 21 11 8 1 1 59 19 159
2018 CR-04 29 26 21 11 10 2 1 56 22 122
2017 CR 36 31 16 8 8 0 0 68 16 225
2017 CR-04 36 29 17 8 10 1 0 65 18 167
2017 CR-05 37 40 13 4 6 0 0 77 10 52
2014 CR 42 33 13 6 6 1 0 75 12 190
2014 CR-04 40 32 14 7 6 1 0 73 12 146
2014 CR-05 43 41 3 6 6 3 0 86 11 37

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 20 13 4 3 3 2 79 7 281
2020 CR-04 54 22 12 4 3 3 2 80 7 193
2020 CR-05 57 16 15 4 4 1 3 76 8 79

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 25 8 7 2 1 1 82 10 281
2020 CR-04 55 23 10 6 3 2 1 81 9 193
2020 CR-05 56 27 5 10 3 0 0 82 13 79
2019 CR 46 24 12 10 7 1 1 71 16 242
2019 CR-04 42 26 13 10 7 2 1 69 17 172
2018 CR 36 25 17 10 11 1 1 61 22 159
2018 CR-04 31 25 16 12 13 1 1 58 26 122
2017 CR 39 36 7 8 8 0 0 76 17 225
2017 CR-04 39 35 7 8 10 1 1 75 18 167
2017 CR-05 40 40 4 10 6 0 0 81 15 52
2014 CR 42 32 10 8 7 1 1 75 15 190
2014 CR-04 43 34 8 7 7 1 1 77 14 146
2014 CR-05 41 24 13 14 8 0 0 65 22 37

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 40 60 278
2020 CR-04 40 60 191
2020 CR-05 41 59 78

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 15 9 2 1 4 12 85 4 280
2020 CR-04 56 14 10 2 2 3 13 83 4 192
2020 CR-05 61 14 5 3 1 5 11 89 5 79

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 66 20 8 4 2 0 0 86 6 279
2020 CR-04 66 18 10 4 1 0 1 85 5 191
2020 CR-05 65 25 4 3 4 0 0 90 6 79
2019 CR 53 27 7 6 7 0 0 80 13 245
2019 CR-04 47 29 8 6 9 1 0 77 15 175
2018 CR 45 22 12 12 9 0 0 67 21 159
2018 CR-04 41 22 12 13 11 0 0 63 25 122
2017 CR 54 23 8 8 8 0 0 76 16 224
2017 CR-04 51 23 9 7 9 0 0 75 16 166
2017 CR-05 60 23 4 8 6 0 0 83 13 52
2014 CR 52 26 10 5 6 1 0 79 11 190
2014 CR-04 49 28 12 4 6 1 0 78 10 146
2014 CR-05 62 19 6 11 3 0 0 81 14 37
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 22 8 1 2 8 1 88 3 280
2020 CR-04 57 21 9 1 2 8 2 87 3 192
2020 CR-05 61 25 5 0 3 6 0 92 3 79
2019 CR 48 27 10 7 2 5 1 79 10 244
2019 CR-04 45 28 11 7 2 5 1 78 10 174
2018 CR 30 30 20 6 6 9 0 66 12 162
2018 CR-04 22 32 24 4 6 11 0 61 12 125
2017 CR 36 31 10 9 6 8 1 73 17 225
2017 CR-04 33 30 10 10 6 10 1 71 17 167
2017 CR-05 40 34 10 8 6 2 0 76 14 52
2014 CR 18 28 24 8 9 12 1 53 20 190
2014 CR-04 19 30 24 11 8 10 0 53 20 146
2014 CR-05 16 21 22 0 19 22 0 47 25 37

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 24 8 4 2 4 1 85 6 278
2020 CR-04 54 24 11 4 2 5 1 83 6 190
2020 CR-05 63 27 4 0 4 3 0 92 4 79
2019 CR 44 28 12 8 3 4 1 75 12 244
2019 CR-04 42 28 13 8 5 4 1 73 13 174
2018 CR 27 35 15 11 9 2 0 63 21 162
2018 CR-04 20 36 17 13 11 3 0 58 25 125
2017 CR 32 29 14 14 7 3 1 63 22 225
2017 CR-04 28 29 14 17 6 4 2 61 24 167
2017 CR-05 39 31 13 8 10 0 0 69 17 52
2014 CR 16 26 21 18 14 5 1 45 34 190
2014 CR-04 16 26 20 19 14 5 0 45 34 146
2014 CR-05 8 23 25 19 17 8 0 35 38 37

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 25 13 4 2 6 1 79 7 281
2020 CR-04 45 26 15 5 2 7 1 77 7 193
2020 CR-05 53 24 10 3 4 6 0 82 7 79
2019 CR 33 28 18 10 4 6 1 66 15 245
2019 CR-04 31 28 20 11 5 5 1 62 17 175
2018 CR 18 26 24 14 9 9 0 48 26 159
2018 CR-04 12 27 25 14 11 11 0 44 28 122
2017 CR 21 28 17 17 12 5 1 52 30 224
2017 CR-04 18 28 17 18 11 6 1 50 31 166
2017 CR-05 27 31 13 13 12 4 0 60 26 52
2014 CR 12 22 24 20 16 6 0 36 39 189
2014 CR-04 12 22 23 20 18 4 0 36 40 146
2014 CR-05 8 19 22 21 14 16 0 32 42 37

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 29 10 7 5 3 1 78 12 280
2020 CR-04 45 29 11 7 4 4 1 77 11 192
2020 CR-05 51 30 8 5 6 0 0 81 11 79
2019 CR 30 30 17 13 5 4 1 63 19 243
2019 CR-04 28 30 17 13 7 4 1 61 21 175
2018 CR 17 26 24 17 13 3 0 44 31 161
2018 CR-04 12 28 21 19 16 4 0 42 36 124
2017 CR 23 27 17 16 14 3 0 52 31 224
2017 CR-04 21 29 16 15 14 4 1 52 31 166
2017 CR-05 27 21 19 19 13 0 0 48 33 52
2014 CR 8 25 19 19 24 4 1 35 45 190
2014 CR-04 9 27 18 20 23 3 0 37 44 146
2014 CR-05 3 18 19 16 36 8 0 23 56 37

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 19 7 3 1 13 2 87 5 280
2020 CR-04 56 18 5 2 2 15 3 89 4 192
2020 CR-05 54 20 11 5 0 9 0 82 6 79
2019 CR 49 20 11 3 4 11 2 80 8 242
2019 CR-04 47 19 11 2 5 13 3 78 9 172
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 34 7 2 0 3 0 90 2 279
2020 CR-04 53 35 7 1 0 4 0 91 1 192
2020 CR-05 58 29 8 3 1 1 0 88 4 78
2019 CR 36 37 18 6 3 2 0 73 9 245
2019 CR-04 33 37 18 7 4 2 0 71 11 175
2018 CR 24 45 15 9 4 2 0 71 14 161
2018 CR-04 20 46 17 10 6 2 0 67 16 125
2017 CR 35 39 15 6 4 2 0 75 10 225
2017 CR-04 32 39 17 6 4 2 0 72 10 167
2017 CR-05 44 40 8 4 4 0 0 85 8 52
2014 CR 16 35 25 12 7 5 0 54 20 190
2014 CR-04 16 36 25 14 8 2 0 53 22 146
2014 CR-05 14 36 22 8 8 11 0 57 19 37

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 32 11 6 2 3 0 80 9 281
2020 CR-04 43 34 11 6 3 3 0 79 9 193
2020 CR-05 49 28 10 6 1 5 0 81 8 79
2019 CR 27 30 16 17 7 3 0 58 25 243
2019 CR-04 23 29 19 16 9 3 0 54 26 174

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 30 9 5 2 3 0 84 7 280
2020 CR-04 51 28 11 6 2 2 0 81 8 192
2020 CR-05 52 33 5 3 3 5 0 89 5 79
2019 CR 35 31 14 11 5 1 3 68 17 242
2019 CR-04 33 32 14 13 6 1 1 66 19 174
2018 CR 28 37 14 10 7 3 0 67 18 162
2018 CR-04 25 38 16 10 9 2 0 65 19 125
2017 CR 36 32 11 11 6 2 1 71 18 225
2017 CR-04 33 35 12 8 7 2 2 72 16 167
2017 CR-05 44 23 8 19 4 2 0 69 23 52
2014 CR 36 34 17 8 2 2 1 72 10 190
2014 CR-04 37 34 17 7 3 1 1 73 10 146
2014 CR-05 32 32 19 14 0 3 0 67 14 37

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 30 8 3 1 1 0 87 5 281
2020 CR-04 55 31 9 3 2 1 0 86 5 193
2020 CR-05 61 28 5 3 1 1 1 91 4 79
2019 CR 40 34 17 5 4 1 0 74 9 243
2019 CR-04 35 36 18 6 5 0 0 71 10 173
2018 CR 31 35 21 8 2 1 1 68 11 161
2018 CR-04 27 35 25 8 2 2 1 64 11 124

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 24 12 8 5 6 2 73 14 280
2020 CR-04 42 24 14 7 5 6 2 72 13 193
2020 CR-05 46 23 9 9 4 8 1 76 14 78
2019 CR 29 24 16 12 12 7 1 58 26 245
2019 CR-04 25 28 15 10 15 7 0 56 27 175
2018 CR 19 19 20 13 16 13 1 44 33 160
2018 CR-04 15 18 23 11 20 13 1 38 36 123
2017 CR 18 25 18 15 16 7 1 47 33 225
2017 CR-04 16 26 20 13 14 10 1 48 30 167
2017 CR-05 19 21 13 25 21 0 0 40 46 52
2014 CR 16 24 20 17 13 7 3 44 33 190
2014 CR-04 13 27 23 15 13 6 3 44 31 146
2014 CR-05 24 17 16 21 14 8 0 44 38 37

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 27 13 5 4 5 1 77 9 281
2020 CR-04 42 31 13 4 3 6 2 79 7 193
2020 CR-05 51 19 13 8 6 4 0 72 14 79
2019 CR 32 32 12 13 8 3 0 66 22 244
2019 CR-04 29 32 13 11 10 5 0 64 23 174
2018 CR 22 20 23 16 15 3 0 44 32 162
2018 CR-04 18 21 26 15 17 3 0 40 33 125
2017 CR 26 24 19 13 12 6 0 54 26 225
2017 CR-04 24 25 17 11 14 7 1 53 28 167
2017 CR-05 31 21 21 19 4 4 0 54 24 52
2014 CR 14 22 21 20 13 10 0 40 37 190
2014 CR-04 13 25 21 18 14 10 0 42 35 146
2014 CR-05 16 17 19 26 11 11 0 36 42 37

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 31 26 16 10 8 6 2 63 20 281
2020 CR-04 28 28 17 10 7 7 3 63 19 193
2020 CR-05 38 20 15 10 10 6 0 62 22 79
2019 CR 29 26 12 15 13 3 1 58 30 245
2019 CR-04 22 29 13 15 15 5 2 54 32 175
2018 CR 13 27 16 16 23 3 3 42 41 161
2018 CR-04 12 24 17 14 26 3 4 39 43 125
2017 CR 19 20 17 19 20 4 2 42 41 224
2017 CR-04 16 20 19 16 22 4 2 39 41 166
2017 CR-05 27 19 12 27 12 2 2 48 40 52
2014 CR 8 19 18 17 32 5 1 29 52 190
2014 CR-04 7 20 19 16 32 6 1 29 51 146
2014 CR-05 11 19 16 27 24 3 0 31 53 37

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 22 9 2 4 2 4 84 7 281
2020 CR-04 56 25 6 3 5 2 4 86 8 193
2020 CR-05 58 14 16 3 3 1 5 77 5 79
2019 CR 57 19 9 5 2 1 6 82 8 242
2019 CR-04 57 18 9 6 3 2 5 81 10 174

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 16 11 6 4 2 4 79 10 281
2020 CR-04 59 19 11 4 3 2 3 82 7 193
2020 CR-05 53 10 10 11 6 3 6 69 19 79
2019 CR 45 24 12 5 6 2 5 75 12 241
2019 CR-04 42 24 13 6 8 2 6 71 15 171

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 82 5 1 2 1 4 5 95 3 280
2020 CR-04 81 6 1 2 1 5 4 95 3 192
2020 CR-05 81 5 3 1 1 3 6 94 3 79
2019 CR 72 7 4 2 4 5 6 90 6 243
2019 CR-04 70 8 5 2 5 5 6 87 8 173

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 75 9 4 2 1 3 7 93 3 279
2020 CR-04 74 10 3 2 1 4 6 94 3 192
2020 CR-05 74 5 6 3 0 1 10 90 3 78
2019 CR 74 5 4 2 4 3 8 89 7 243
2019 CR-04 71 5 5 2 6 3 7 86 8 174

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 34 37 17 5 3 3 1 74 9 280
2020 CR-04 34 37 17 6 2 3 1 74 8 193
2020 CR-05 35 37 15 4 6 3 0 74 11 78
2019 CR 24 36 19 12 7 2 1 62 19 243
2019 CR-04 25 35 20 10 8 2 0 61 18 174
2018 CR 11 33 27 10 12 6 0 47 24 162
2018 CR-04 9 32 27 13 13 6 0 44 27 125
2017 CR 19 30 22 16 6 6 1 53 24 225
2017 CR-04 17 30 22 16 7 7 1 51 25 167
2017 CR-05 19 35 21 17 2 4 2 57 20 52

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 27 8 2 2 2 0 88 4 281
2020 CR-04 59 26 9 2 2 2 1 87 4 193
2020 CR-05 58 30 5 1 4 1 0 90 5 79
2019 CR 49 32 7 6 4 1 0 82 10 241
2019 CR-04 46 35 9 4 5 1 1 82 9 172
2018 CR 42 38 12 2 4 1 0 81 6 161
2018 CR-04 40 40 12 2 5 2 0 81 7 124
2017 CR 42 37 9 7 3 2 0 80 10 224
2017 CR-04 40 37 10 8 2 2 0 79 10 167
2017 CR-05 47 37 8 4 4 0 0 84 8 51
2014 CR 39 34 17 6 1 3 0 75 8 190
2014 CR-04 35 36 19 6 1 3 0 73 8 146
2014 CR-05 48 35 8 3 0 6 0 88 3 37

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 60 26 8 1 1 2 1 89 3 281
2020 CR-04 59 26 9 1 1 3 2 89 2 193
2020 CR-05 62 25 5 3 3 3 0 90 5 79
2019 CR 56 26 7 4 4 3 0 85 8 243
2019 CR-04 56 28 8 3 4 2 0 85 7 174
2018 CR 46 33 12 2 2 3 1 82 5 161
2018 CR-04 43 34 14 2 3 3 2 81 5 125
2017 CR 38 33 15 6 4 4 0 74 10 224
2017 CR-04 35 35 16 6 4 4 1 73 10 166
2017 CR-05 44 31 15 6 2 2 0 76 8 52
2014 CR 38 28 19 4 3 7 1 72 7 190
2014 CR-04 36 29 23 5 2 6 0 69 7 146
2014 CR-05 44 30 8 0 3 14 3 88 3 37

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 25 9 1 1 4 2 89 2 280
2020 CR-04 57 23 10 1 1 6 2 87 2 193
2020 CR-05 60 27 6 1 1 1 3 91 3 78

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 27 7 1 2 4 2 90 3 279
2020 CR-04 56 29 8 1 1 4 2 89 2 192
2020 CR-05 64 23 3 0 4 4 3 93 4 78

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 70 23 5 1 1 0 0 93 2 278
2020 CR-04 68 26 4 2 1 0 0 94 2 191
2020 CR-05 77 15 6 0 1 0 0 92 1 78
2019 CR 56 27 9 5 2 0 0 84 7 244
2019 CR-04 53 28 11 5 3 1 0 82 8 174
2018 CR 49 34 11 2 3 0 0 83 6 162
2018 CR-04 46 35 13 2 3 0 0 82 6 125
2017 CR 48 34 10 5 3 0 0 82 9 224
2017 CR-04 44 36 10 7 3 0 0 80 10 166
2017 CR-05 58 29 8 2 4 0 0 87 6 52
2014 CR 42 39 10 7 2 1 0 82 8 189
2014 CR-04 40 39 11 6 2 1 0 80 9 146
2014 CR-05 46 40 6 8 0 0 0 86 8 37

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 66 22 7 3 1 1 0 88 4 279
2020 CR-04 63 24 7 4 1 1 1 88 4 192
2020 CR-05 74 14 5 1 4 1 0 90 5 78
2019 CR 50 28 10 6 5 1 0 79 11 242
2019 CR-04 49 28 9 7 6 1 0 77 13 174
2018 CR 38 28 15 9 10 0 0 67 19 162
2018 CR-04 33 30 18 8 12 0 0 62 20 125
2017 CR 42 28 14 8 8 0 0 70 16 223
2017 CR-04 38 25 18 10 8 1 0 64 18 166
2017 CR-05 51 37 4 4 4 0 0 88 8 51
2014 CR 22 34 23 13 7 1 0 57 20 190
2014 CR-04 19 34 25 14 6 1 0 54 20 146
2014 CR-05 30 35 14 11 11 0 0 64 22 37

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 63 25 6 4 2 0 0 88 6 281
2020 CR-04 61 27 7 4 1 0 0 88 5 193
2020 CR-05 67 20 3 5 4 1 0 88 9 79
2019 CR 49 30 10 8 3 0 0 79 11 244
2019 CR-04 46 30 10 9 5 1 0 76 14 174
2018 CR 37 32 15 11 4 0 1 69 16 160
2018 CR-04 31 33 19 11 6 0 1 65 16 123
2017 CR 37 35 13 11 4 0 0 72 15 225
2017 CR-04 35 32 16 13 5 0 0 67 17 167
2017 CR-05 40 46 6 4 4 0 0 87 8 52
2014 CR 26 35 19 12 8 0 0 61 20 190
2014 CR-04 23 37 20 12 8 0 0 60 21 146
2014 CR-05 33 31 14 14 8 0 0 64 22 37

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 50 20 15 8 4 3 0 72 13 281
2020 CR-04 48 23 11 8 5 3 1 74 14 193
2020 CR-05 54 10 23 8 3 3 0 66 10 79
2019 CR 42 23 18 11 5 1 0 66 16 244
2019 CR-04 40 24 17 11 6 1 0 65 18 174
2018 CR 34 21 20 10 9 5 1 58 20 162
2018 CR-04 30 21 22 9 12 6 1 55 22 125
2017 CR 35 25 17 11 6 5 0 64 18 225
2017 CR-04 35 23 16 12 7 6 1 63 21 167
2017 CR-05 35 31 23 8 2 2 0 67 10 52
2014 CR 30 22 17 16 11 3 1 54 28 190
2014 CR-04 29 23 18 15 10 3 1 54 26 146
2014 CR-05 32 19 16 19 11 3 0 52 31 37
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 CR 20 43 38 280
2020 CR-04 18 44 38 193
2020 CR-05 23 41 36 78
2019 CR 22 33 45 244
2019 CR-04 23 35 42 174
2018 CR 22 41 37 162
2018 CR-04 22 40 38 125
2017 CR 17 41 41 225
2017 CR-04 19 40 41 167
2017 CR-05 12 42 46 52
2014 CR 19 42 38 190
2014 CR-04 22 40 38 146
2014 CR-05 10 51 39 37

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 CR 24 25 22 5 22 2 55
2020 CR-04 23 20 26 6 23 3 35
2020 CR-05 28 28 17 6 22 0 18
2019 CR 13 37 28 6 6 11 54
2019 CR-04 13 33 30 8 8 10 40
2018 CR 14 40 29 0 11 6 35
2017 CR 23 15 39 3 18 3 39
2017 CR-04 22 19 41 0 16 3 32
2014 CR 22 32 33 8 9999 5 37
2014 CR-04 19 31 35 9 9999 6 32
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 7 93 280
2020 CR-04 7 93 193
2020 CR-05 6 94 78
2019 CR 14 86 244
2019 CR-04 14 86 174
2018 CR 18 83 160
2018 CR-04 17 83 123

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 42 58 19
2019 CR 56 44 34
2018 CR 71 29 28

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 53 47 19
2019 CR 65 35 34
2018 CR 29 71 28

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19
2019 CR 0 100 34

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19
2019 CR 0 100 34
2018 CR 0 100 28

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19
2019 CR 0 100 34

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 35 65 34
2018 CR 36 64 28

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 32 68 19
2019 CR 41 59 34
2018 CR 25 75 28

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 42 58 19
2019 CR 47 53 34
2018 CR 43 57 28

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 42 58 19
2019 CR 59 41 34
2018 CR 43 57 28

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 32 68 19
2019 CR 29 71 34
2018 CR 32 68 28

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 32 68 19
2019 CR 62 38 34
2018 CR 43 57 28

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 26 74 19
2019 CR 35 65 34
2018 CR 25 75 28

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19
2018 CR 0 100 28

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 42 58 19
2019 CR 47 53 34
2018 CR 29 71 28

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 21 79 34

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 15 85 34
2018 CR 25 75 28

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 37 63 19
2019 CR 42 58 33
2018 CR 44 56 27

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 24 76 33
2018 CR 26 74 27

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19
2019 CR 0 100 33

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 27 73 33

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19
2019 CR 18 82 33

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19
2018 CR 0 100 27

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 37 63 19
2019 CR 33 67 33
2018 CR 44 56 27

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 32 68 19
2018 CR 19 81 27

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 22 78 27

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 32 68 19
2018 CR 37 63 27

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 47 53 19
2018 CR 56 44 27

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 19
2018 CR 0 100 27

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 37 16 13 6 2 19 8 72 10 281
2020 CR-04 37 16 12 6 2 19 9 73 10 193
2020 CR-05 38 16 14 6 3 18 5 70 11 79
2019 CR 27 13 18 6 5 24 7 58 16 243
2019 CR-04 25 14 19 4 6 24 7 57 15 175
2018 CR 16 18 28 8 7 20 4 44 20 161
2018 CR-04 15 17 28 6 8 23 3 42 20 124
2017 CR 16 13 22 7 12 23 8 41 27 225
2017 CR-04 14 12 25 7 11 22 9 39 26 167
2017 CR-05 17 13 17 8 12 29 4 46 29 52
2014 CR 12 17 24 9 4 28 6 44 21 190
2014 CR-04 10 19 25 9 3 27 6 45 18 146
2014 CR-05 14 10 19 14 8 32 3 37 34 37

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 26 6 3 1 5 1 90 4 279
2020 CR-04 57 25 7 2 2 6 2 89 3 191
2020 CR-05 59 25 4 5 0 5 1 91 5 79
2019 CR 46 24 13 5 3 9 0 77 9 244
2019 CR-04 43 25 15 5 3 9 0 75 9 174
2018 CR 29 30 20 8 6 6 1 63 15 161
2018 CR-04 26 30 21 9 6 6 2 61 17 124
2017 CR 28 28 18 7 9 9 2 62 18 225
2017 CR-04 26 26 20 7 10 8 2 58 19 167
2017 CR-05 31 33 12 6 8 12 0 72 15 52
2014 CR 25 27 19 9 4 14 2 62 16 188
2014 CR-04 22 31 19 8 4 14 2 62 15 145
2014 CR-05 28 19 13 17 3 17 3 58 25 36
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 2 98 278
2019 CR 5 95 244
2019 CR-04 6 94 175
2018 CR 8 92 162
2018 CR-04 9 91 125

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 54 46 13

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 13

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 13
2018 CR 0 100 13

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 13

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 13

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 12

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 12

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 38 62 13

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 12

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 12
2018 CR 0 100 13

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 12
2018 CR 0 100 13

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 42 58 12

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 12
2018 CR 0 100 13

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 58 42 12
2018 CR 62 38 13

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 12

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 12

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 50 50 12

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 18 12 2 1 21 7 80 3 279
2020 CR-04 39 18 13 1 1 21 7 80 2 191
2020 CR-05 39 19 9 4 1 22 6 81 7 79
2019 CR 31 13 17 4 4 24 8 64 11 242
2019 CR-04 30 14 18 3 5 23 8 63 11 172
2018 CR 19 17 29 2 3 27 4 50 8 162
2018 CR-04 16 18 29 2 4 28 3 49 9 125
2017 CR 18 15 22 3 4 29 8 53 11 225
2017 CR-04 16 17 22 3 5 28 9 53 12 167
2017 CR-05 21 8 23 4 2 36 6 50 10 52
2014 CR 14 15 24 4 3 33 7 48 11 190
2014 CR-04 14 16 24 5 3 32 6 49 13 146
2014 CR-05 11 13 25 0 3 35 14 47 5 37

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 60 27 4 1 1 5 1 94 2 281
2020 CR-04 60 27 5 1 1 6 1 93 2 193
2020 CR-05 59 28 3 4 0 5 1 93 4 79
2019 CR 50 24 11 3 2 8 1 82 6 243
2019 CR-04 48 25 12 2 3 8 2 80 6 174
2018 CR 31 31 21 5 2 8 1 69 8 162
2018 CR-04 26 33 21 6 3 10 2 67 10 125
2017 CR 30 27 19 4 3 15 2 69 8 225
2017 CR-04 29 28 19 4 4 15 2 68 9 167
2017 CR-05 31 25 21 2 2 17 2 69 5 52
2014 CR 28 22 21 6 2 16 4 64 9 190
2014 CR-04 25 24 21 7 2 16 4 62 11 146
2014 CR-05 32 21 19 3 0 19 6 71 4 37
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 20 11 9 8 0 2 71 18 279
2020 CR-04 49 20 13 9 7 0 3 71 16 192
2020 CR-05 53 14 9 9 13 1 1 68 22 78

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 21 17 7 6 0 0 70 13 280
2020 CR-04 51 21 15 6 7 0 1 72 13 192
2020 CR-05 44 19 22 9 5 1 0 64 14 79
2019 CR 27 24 23 10 14 0 2 53 24 245
2019 CR-04 27 26 20 10 15 1 2 54 25 175
2018 CR 19 20 23 13 24 0 1 40 37 161
2018 CR-04 19 20 27 10 24 0 0 39 35 124
2017 CR 19 18 23 19 20 0 1 37 39 224
2017 CR-04 18 18 23 19 21 1 1 36 41 166
2017 CR-05 19 21 23 17 19 0 0 40 37 52

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 31 16 6 1 1 2 75 8 281
2020 CR-04 40 32 17 5 1 1 3 76 6 193
2020 CR-05 46 28 14 9 3 1 0 74 12 79
2019 CR 32 28 23 7 7 1 1 62 14 244
2019 CR-04 33 28 22 6 9 1 1 63 15 174
2018 CR 21 37 18 14 11 0 0 58 24 160
2018 CR-04 20 33 19 14 14 0 0 54 28 123
2017 CR 29 25 24 12 9 0 1 55 21 224
2017 CR-04 31 22 22 13 11 0 1 54 24 166
2017 CR-05 19 37 33 8 4 0 0 56 12 52

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 25 9 2 1 2 4 88 3 280
2020 CR-04 63 23 6 1 1 2 4 91 2 192
2020 CR-05 51 29 14 3 0 1 3 83 3 79
2019 CR 49 23 17 6 2 1 2 74 8 245
2019 CR-04 51 22 15 6 2 2 2 76 8 175
2018 CR 34 30 18 8 4 1 6 69 12 158
2018 CR-04 33 29 19 7 5 1 6 66 13 121
2017 CR 41 23 15 9 6 0 7 68 15 223
2017 CR-04 40 24 15 8 6 0 7 69 15 166
2017 CR-05 40 23 17 10 6 0 4 66 16 52

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 23 13 7 3 1 3 77 10 278
2020 CR-04 47 24 15 6 3 2 4 75 9 191
2020 CR-05 59 22 8 8 3 1 0 82 10 78
2019 CR 34 26 16 10 9 2 2 63 20 244
2019 CR-04 34 26 13 11 11 2 2 63 23 174
2018 CR 28 26 19 14 13 0 0 54 28 160
2018 CR-04 27 22 20 15 16 0 0 49 32 123
2017 CR 25 25 19 16 11 0 3 52 29 225
2017 CR-04 23 22 19 19 14 0 4 47 34 167
2017 CR-05 29 37 19 10 4 2 0 67 14 52

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 77 9 3 1 0 2 9 96 2 278
2020 CR-04 77 8 2 2 0 2 10 96 2 193
2020 CR-05 72 13 5 1 0 3 5 93 1 76
2019 CR 71 13 6 2 0 1 8 92 2 245
2019 CR-04 74 10 4 2 0 1 9 94 2 175
2018 CR 65 14 6 0 1 1 13 91 1 158
2018 CR-04 65 12 4 0 2 1 16 93 2 122
2017 CR 62 11 5 3 1 1 17 89 5 224
2017 CR-04 61 10 5 4 1 1 17 87 6 166
2017 CR-05 64 17 4 0 2 0 13 93 2 52

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 26 14 8 5 0 1 74 12 277
2020 CR-04 48 27 14 6 4 0 1 76 10 192
2020 CR-05 45 22 14 10 8 0 0 68 18 77
2019 CR 49 27 13 6 5 0 0 76 11 245
2019 CR-04 49 26 11 7 6 0 1 75 14 175
2018 CR 42 21 21 7 6 1 2 65 13 161
2018 CR-04 42 19 23 7 6 1 2 63 14 124
2017 CR 41 28 18 8 5 0 0 69 13 222
2017 CR-04 38 30 16 10 4 0 0 69 15 164
2017 CR-05 46 23 21 2 6 0 2 71 8 52

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 22 16 7 7 0 6 68 14 281
2020 CR-04 44 19 19 6 6 0 6 67 13 193
2020 CR-05 34 29 13 8 10 0 6 68 19 79

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 28 7 4 2 2 2 86 6 281
2020 CR-04 53 32 7 3 1 2 2 88 4 193
2020 CR-05 59 19 6 8 4 3 1 82 12 79
2019 CR 39 35 11 7 5 0 2 76 13 244
2019 CR-04 39 33 13 7 6 1 1 73 14 174
2018 CR 28 36 20 5 8 2 1 66 14 159
2018 CR-04 27 35 21 3 11 2 1 64 14 122
2017 CR 32 31 22 9 3 0 2 65 12 223
2017 CR-04 29 29 25 10 4 1 2 59 14 165
2017 CR-05 42 37 13 6 0 0 2 81 6 52

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 23 12 4 3 1 1 81 7 280
2020 CR-04 54 28 10 3 3 1 2 84 5 192
2020 CR-05 65 11 16 5 3 0 0 76 8 79
2019 CR 33 32 19 9 5 1 2 66 14 244
2019 CR-04 30 32 20 9 6 1 2 64 15 174
2018 CR 26 33 22 10 6 1 2 61 16 159
2018 CR-04 24 34 20 11 7 1 2 59 19 122
2017 CR 29 30 23 11 3 2 1 61 14 222
2017 CR-04 27 30 25 10 4 2 1 60 14 165
2017 CR-05 33 33 19 12 2 0 0 67 14 51

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 28 10 7 1 0 1 81 9 279
2020 CR-04 51 29 8 7 2 0 2 82 9 191
2020 CR-05 56 24 14 5 1 0 0 80 6 79
2019 CR 35 34 16 9 6 0 1 69 15 245
2019 CR-04 33 34 16 7 8 1 1 68 16 175
2018 CR 32 29 24 8 6 1 1 62 14 160
2018 CR-04 28 32 22 9 7 1 1 61 17 123
2017 CR 32 30 21 10 4 2 2 64 14 223
2017 CR-04 30 31 21 10 5 2 2 64 15 165
2017 CR-05 37 29 19 11 2 0 2 67 14 52

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 60 21 9 4 5 0 2 82 9 280
2020 CR-04 57 25 7 5 4 0 3 84 9 192
2020 CR-05 66 11 10 4 8 1 0 78 12 79
2019 CR 45 26 11 9 7 0 1 73 16 245
2019 CR-04 45 26 12 8 9 1 1 71 17 175

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 35 31 18 9 7 0 1 66 16 278
2020 CR-04 31 32 19 9 7 0 2 64 17 190
2020 CR-05 41 29 18 6 6 0 0 70 13 79

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 33 32 22 8 4 0 1 66 12 279
2020 CR-04 34 31 23 7 4 0 2 65 11 191
2020 CR-05 33 35 20 8 4 0 0 68 11 79
2019 CR 34 30 18 9 6 1 1 66 16 243
2019 CR-04 34 32 17 8 7 1 1 67 16 174
2018 CR 34 24 24 8 9 0 1 59 16 160
2018 CR-04 33 21 25 9 11 0 1 55 20 123
2017 CR 33 35 16 8 5 1 1 70 13 222
2017 CR-04 35 33 15 8 6 1 2 70 14 165
2017 CR-05 26 43 19 10 2 0 0 69 12 51

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 25 10 4 3 0 3 83 7 276
2020 CR-04 55 27 10 3 3 1 2 84 6 188
2020 CR-05 54 20 11 6 3 0 5 79 9 79
2019 CR 61 14 9 6 5 0 3 78 12 244
2019 CR-04 58 16 10 7 6 1 3 77 13 174
2018 CR 52 20 15 4 6 0 2 74 11 159
2018 CR-04 49 21 16 3 8 0 2 72 12 122
2017 CR 55 21 13 4 4 0 2 78 9 224
2017 CR-04 51 22 16 5 5 0 2 74 10 166
2017 CR-05 67 19 4 4 4 0 2 88 8 52

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 37 10 5 1 0 0 83 7 278
2020 CR-04 48 35 10 5 2 0 1 83 7 191
2020 CR-05 41 38 13 6 1 0 0 79 8 78

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 71 18 5 1 1 1 4 92 3 279
2020 CR-04 71 16 5 1 2 1 3 91 3 191
2020 CR-05 70 19 4 3 0 0 5 93 3 79
2019 CR 69 13 7 2 4 0 5 87 6 245
2019 CR-04 67 15 7 2 4 0 5 86 7 175
2018 CR 68 12 6 4 4 0 6 85 9 158
2018 CR-04 70 9 6 4 5 0 6 84 10 121

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 88 7 2 1 1 0 1 97 1 279
2020 CR-04 86 7 2 1 1 0 2 96 2 191
2020 CR-05 92 6 1 0 0 0 0 99 0 79
2019 CR 71 13 6 2 5 0 4 86 8 245
2019 CR-04 69 14 5 2 6 0 3 86 9 175
2018 CR 66 14 11 3 3 1 2 82 6 159
2018 CR-04 65 13 13 2 3 1 2 81 6 122
2017 CR 67 12 10 4 4 0 4 81 9 225
2017 CR-04 67 10 10 5 4 0 4 81 9 167
2017 CR-05 63 17 12 4 2 0 2 82 6 52

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 77 18 3 0 0 0 1 96 1 276
2020 CR-04 79 16 3 1 0 1 1 97 1 189
2020 CR-05 74 21 3 0 1 0 1 96 1 78
2019 CR 60 22 12 1 4 0 1 83 5 245
2019 CR-04 58 22 13 1 4 0 1 82 5 175
2018 CR 55 21 15 3 5 0 1 76 8 162
2018 CR-04 53 21 18 2 6 0 1 74 8 125
2017 CR 49 31 10 4 4 0 2 82 7 225
2017 CR-04 50 30 10 4 4 0 3 82 8 167
2017 CR-05 50 33 13 2 2 0 0 83 4 52

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 78 14 3 2 1 1 1 94 3 277
2020 CR-04 76 14 4 2 1 1 2 93 3 190
2020 CR-05 81 13 1 3 1 0 1 95 4 79
2019 CR 66 18 6 3 7 0 0 84 10 243
2019 CR-04 62 20 7 2 8 0 1 83 10 173
2018 CR 60 22 7 4 7 0 0 82 10 162
2018 CR-04 57 23 9 4 7 0 0 80 11 125
2017 CR 65 16 8 6 4 0 1 82 10 225
2017 CR-04 63 18 7 5 5 1 1 82 10 167
2017 CR-05 71 10 10 8 2 0 0 81 10 52

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 71 4 1 0 0 0 24 99 0 277
2020 CR-04 69 4 1 0 0 0 26 99 0 190
2020 CR-05 73 6 1 0 0 0 19 98 0 79
2019 CR 69 4 2 0 0 1 24 97 0 242
2019 CR-04 69 5 3 0 0 1 23 96 0 172
2018 CR 54 6 1 0 0 0 40 99 0 162
2018 CR-04 54 6 1 0 0 0 40 99 0 125
2017 CR 57 4 4 2 0 0 33 91 3 224
2017 CR-04 57 4 4 2 0 1 33 91 4 166
2017 CR-05 54 6 4 2 0 0 35 91 3 52

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 73 18 4 1 0 0 3 94 2 279
2020 CR-04 73 19 3 1 1 1 3 95 2 192
2020 CR-05 73 17 5 3 0 0 3 92 3 78
2019 CR 71 14 8 1 1 0 4 89 3 245
2019 CR-04 69 15 9 1 2 1 4 88 3 175
2018 CR 69 16 9 1 2 0 4 88 3 161
2018 CR-04 66 16 9 1 2 0 6 87 3 124
2017 CR 67 17 8 1 1 1 5 89 2 223
2017 CR-04 65 17 8 1 1 1 7 89 2 166
2017 CR-05 72 16 6 4 0 0 2 90 4 51

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 20 12 4 7 0 1 77 11 281
2020 CR-04 59 20 10 4 6 0 1 79 10 193
2020 CR-05 53 18 16 4 9 0 0 71 13 79
2019 CR 55 17 9 5 11 1 2 74 17 245
2019 CR-04 55 15 10 5 10 1 3 73 16 175
2018 CR 60 13 9 6 8 0 4 76 14 162
2018 CR-04 61 14 8 6 6 0 5 79 13 125
2017 CR 49 17 11 9 9 1 4 68 20 224
2017 CR-04 49 17 10 8 10 1 4 70 20 166
2017 CR-05 46 13 17 10 8 4 2 63 18 52

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 32 13 7 4 0 1 77 11 280
2020 CR-04 43 33 11 9 3 0 1 77 12 192
2020 CR-05 44 29 16 4 5 0 1 74 9 79
2019 CR 52 27 11 5 2 0 2 80 8 244
2019 CR-04 51 26 12 5 3 0 2 79 8 174
2018 CR 46 31 12 5 4 0 2 79 9 162
2018 CR-04 46 30 10 6 5 0 2 79 11 125
2017 CR 49 30 9 6 3 0 3 81 9 225
2017 CR-04 48 29 11 6 3 0 3 80 9 167
2017 CR-05 50 33 6 8 2 0 2 84 10 52

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 40 15 2 2 0 0 80 5 281
2020 CR-04 40 38 16 3 3 0 1 79 6 193
2020 CR-05 38 43 15 3 1 0 0 81 4 79

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 29 41 23 4 1 1 0 72 5 278
2020 CR-04 32 41 20 3 2 1 1 74 5 191
2020 CR-05 23 41 29 6 0 0 0 64 6 78
2019 CR 24 40 21 11 3 0 0 64 14 245
2019 CR-04 22 41 21 11 5 1 0 64 16 175
2018 CR 15 35 32 14 3 1 0 51 17 161
2018 CR-04 17 36 26 17 4 0 0 53 21 125
2017 CR 18 32 32 11 6 0 0 50 17 224
2017 CR-04 18 29 33 13 7 1 0 48 19 167
2017 CR-05 18 39 33 4 4 0 2 58 8 51

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 5 14 30 29 20 0 1 50 20 276
2020 CR-04 5 14 29 29 22 0 1 52 19 189
2020 CR-05 6 15 33 29 16 0 0 46 22 79
2019 CR 7 16 34 27 16 0 0 43 23 245
2019 CR-04 9 18 35 23 15 0 0 39 26 175
2018 CR 11 23 33 24 10 0 0 34 33 159
2018 CR-04 12 23 33 22 10 0 0 31 35 124
2017 CR 9 20 37 21 12 0 1 33 29 223
2017 CR-04 11 19 37 19 13 0 1 32 31 166
2017 CR-05 4 21 40 27 8 0 0 34 25 52

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 30 5 2 1 1 1 92 3 280
2020 CR-04 60 30 6 1 1 1 1 92 2 193
2020 CR-05 60 29 4 4 0 1 1 92 4 78
2019 CR 57 28 8 5 1 1 0 85 6 242
2019 CR-04 55 29 9 5 1 1 0 85 6 175
2018 CR 48 36 8 6 1 2 0 85 7 162
2018 CR-04 44 36 10 7 1 2 0 82 8 125
2017 CR 44 33 14 5 4 0 0 77 9 224
2017 CR-04 43 28 19 5 4 1 1 72 9 166
2017 CR-05 48 44 0 4 4 0 0 92 8 52

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 25 7 5 1 3 1 86 6 281
2020 CR-04 56 24 7 6 1 4 1 85 8 193
2020 CR-05 57 29 8 4 0 1 1 88 4 79

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 25 7 7 6 2 0 79 14 281
2020 CR-04 48 25 8 8 7 3 0 76 16 193
2020 CR-05 62 24 3 6 5 0 0 86 11 79

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 19 10 1 3 5 1 85 4 280
2020 CR-04 58 21 11 2 3 5 1 84 4 192
2020 CR-05 65 16 8 0 4 5 3 88 4 79

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 29 10 3 2 2 1 85 5 280
2020 CR-04 51 28 13 3 2 3 1 82 5 192
2020 CR-05 57 32 6 1 1 1 1 91 3 79
2019 CR 40 33 10 9 8 0 0 73 17 245
2019 CR-04 35 35 13 6 10 1 0 71 17 175
2018 CR 30 36 15 8 11 1 0 66 19 162
2018 CR-04 26 35 17 9 12 1 0 62 21 125
2017 CR 26 37 11 13 10 2 0 65 24 225
2017 CR-04 24 36 11 13 12 3 0 63 26 167
2017 CR-05 31 36 13 13 6 0 0 67 19 52

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 60 31 7 2 0 1 0 91 2 281
2020 CR-04 58 32 8 2 0 1 0 90 2 193
2020 CR-05 65 27 4 3 0 1 1 94 3 79

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 29 7 2 0 1 0 91 2 277
2020 CR-04 59 30 8 2 0 2 0 90 2 192
2020 CR-05 67 25 4 1 0 1 1 95 1 76

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 28 12 3 1 0 1 84 4 279
2020 CR-04 53 29 13 3 1 1 1 84 3 191
2020 CR-05 56 25 10 5 1 0 3 83 6 79

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 21 11 0 1 1 1 88 1 277
2020 CR-04 62 23 11 0 1 2 2 88 1 191
2020 CR-05 69 17 10 0 1 1 1 88 1 77

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 82 8 2 0 0 7 1 97 0 281
2020 CR-04 80 9 4 0 0 6 2 96 0 193
2020 CR-05 85 6 0 0 0 9 0 100 0 79

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 26 5 3 1 2 0 91 4 281
2020 CR-04 63 26 5 2 1 3 0 91 3 193
2020 CR-05 65 25 4 5 1 0 0 90 6 79

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 22 9 4 3 1 0 84 7 279
2020 CR-04 59 23 9 5 3 2 0 83 8 191
2020 CR-05 66 20 8 3 4 0 0 86 6 79

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 70 21 7 2 0 0 0 91 2 280
2020 CR-04 68 22 7 3 0 1 0 90 3 192
2020 CR-05 73 19 5 1 0 0 1 94 1 79
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 10 90 279
2020 CR-04 10 90 192
2020 CR-05 9 91 78

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 17 83 278
2020 CR-04 18 82 191
2020 CR-05 15 85 78
2019 CR 22 78 245
2019 CR-04 24 76 175
2017 CR 27 73 225
2017 CR-04 27 73 167
2017 CR-05 25 75 52
2014 CR 14 86 190
2014 CR-04 16 84 146

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 61 39 46
2020 CR-04 61 39 33
2020 CR-05 67 33 12

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 87 13 47
2020 CR-04 82 18 34
2020 CR-05 100 0 12
2019 CR 83 17 54
2019 CR-04 79 21 42
2017 CR 81 19 59
2017 CR-04 83 17 46
2017 CR-05 75 25 12
2014 CR 78 22 27
2014 CR-04 74 26 23

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 32 7 2 2 0 0 88 5 41
2020 CR-04 50 32 11 4 4 0 0 82 7 28
2020 CR-05 67 33 0 0 0 0 0 100 0 12
2019 CR 40 29 13 16 2 0 0 69 18 45
2019 CR-04 39 24 18 18 0 0 0 64 18 33
2017 CR 32 40 9 13 4 0 2 74 17 47
2017 CR-04 27 43 11 14 5 0 0 70 19 37
2014 CR 43 24 5 14 14 0 0 67 29 21
2014 CR-04 41 29 6 6 18 0 0 71 24 17

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 60 25 5 5 1 2 1 89 6 281
2020 CR-04 58 26 6 5 1 3 2 88 5 193
2020 CR-05 66 22 4 5 1 1 1 90 6 79
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 21 55 21 3 72 28 281
2020 CR-04 21 56 20 3 73 27 193
2020 CR-05 23 51 24 3 69 31 79

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 46 54 59
2020 CR-04 48 53 40
2020 CR-05 44 56 18

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 22 25 22 12 17 0 2 48 29 59
2020 CR-04 28 18 25 13 15 0 3 46 28 40
2020 CR-05 11 44 17 11 17 0 0 56 28 18

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 17 25 17 15 24 0 2 43 40 59
2020 CR-04 20 25 18 18 18 0 3 46 36 40
2020 CR-05 11 28 17 11 33 0 0 39 44 18

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 50 17 6 5 3 5 14 82 11 278
2020 CR-04 51 16 5 5 3 6 14 84 10 190
2020 CR-05 49 16 9 6 4 3 13 78 12 79
2019 CR 50 19 9 6 8 0 8 75 15 242
2019 CR-04 53 18 8 6 7 1 9 78 14 173
2018 CR 36 19 17 7 12 2 6 61 21 162
2018 CR-04 35 20 16 7 13 3 6 61 22 125
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