2020 Public Service Employee Survey Results for Indigenous Services Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	32	44	5	15	5	0	0	76	19	1222
2020	Does not provide services to public	35	47	4	11	3	0	0	82	14	2037

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	71	21	3	3	1	0	1	93	4	1220
2020	Does not provide services to public	77	16	3	2	1	0	1	94	3	2029

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	37	9	13	4	0	74	18	1221
2020	Does not provide services to public	39	37	10	9	3	1	77	12	2036
2019	Provides services to public	34	37	7	13	8	0	71	22	1268
2019	Does not provide services to public	44	34	7	10	6	0	78	15	1633

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	40	12	12	7	1	69	19	1215
2020	Does not provide services to public	33	40	11	11	4	1	73	15	2030
2019	Provides services to public	22	40	12	18	8	0	62	25	1262
2019	Does not provide services to public	25	38	14	15	7	0	64	22	1627
2018	Provides services to public	19	42	10	18	9	1	62	28	1220
2018	Does not provide services to public	23	43	11	15	7	1	67	22	1442

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	39	10	11	3	75	14	1211
2020	Does not provide services to public	46	35	10	7	2	81	9	2020
2019	Provides services to public	36	37	11	11	5	73	16	1254
2019	Does not provide services to public	41	37	10	7	4	78	11	1634

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	30	12	11	7	69	18	1217
2020	Does not provide services to public	46	31	9	9	5	77	14	2028
2019	Provides services to public	36	32	12	12	9	67	21	1264
2019	Does not provide services to public	44	33	9	9	4	78	13	1634
2018	Provides services to public	31	35	13	13	8	66	21	1224
2018	Does not provide services to public	43	34	10	8	4	77	13	1438

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	42	39	10	6	4	81	9	1217
2020	Does not provide services to public	41	38	10	7	3	79	10	2034
2019	Provides services to public	39	41	9	7	5	80	11	1269
2019	Does not provide services to public	35	41	11	8	5	76	13	1631
2018	Provides services to public	35	40	12	8	4	75	12	1216
2018	Does not provide services to public	31	43	12	9	5	74	14	1433

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	33	15	14	8	0	63	22	1218
2020	Does not provide services to public	38	34	12	10	6	0	73	15	2033
2019	Provides services to public	26	35	14	14	10	0	61	25	1269
2019	Does not provide services to public	31	36	14	11	7	0	67	19	1631
2018	Provides services to public	22	32	16	15	14	0	55	29	1222
2018	Does not provide services to public	29	35	16	12	8	1	64	20	1437

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	39	12	12	4	72	16	1215
2020	Does not provide services to public	34	41	10	11	4	75	15	2022
2019	Provides services to public	32	39	11	12	6	71	18	1265
2019	Does not provide services to public	28	42	11	13	7	69	19	1626
2018	Provides services to public	27	41	13	11	7	69	18	1223
2018	Does not provide services to public	24	44	12	13	7	68	20	1432

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	48	35	9	6	2	0	83	8	1215
2020	Does not provide services to public	49	37	7	5	2	0	86	7	2022
2019	Provides services to public	42	38	11	5	3	0	80	9	1258
2019	Does not provide services to public	41	39	11	6	3	0	80	9	1628
2018	Provides services to public	41	39	11	5	3	0	80	8	1220
2018	Does not provide services to public	42	41	8	5	3	1	84	8	1436

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	34	13	12	8	67	20	1214
2020	Does not provide services to public	40	33	13	9	6	73	14	2030
2019	Provides services to public	29	35	14	14	9	63	23	1268
2019	Does not provide services to public	34	36	13	9	8	70	17	1631
2018	Provides services to public	23	37	14	15	11	60	26	1218
2018	Does not provide services to public	30	39	12	11	8	69	19	1427

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	61	28	7	2	2	90	4	1213
2020	Does not provide services to public	55	32	8	3	2	87	4	2024
2019	Provides services to public	58	31	7	3	1	89	4	1257
2019	Does not provide services to public	50	34	9	4	2	85	6	1622
2018	Provides services to public	55	32	9	3	1	87	5	1210
2018	Does not provide services to public	47	36	10	5	2	83	6	1427

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	35	34	14	10	6	69	17	1215
2020	Does not provide services to public	37	39	11	9	3	76	13	2020
2019	Provides services to public	29	39	13	11	8	67	19	1262
2019	Does not provide services to public	33	36	14	11	6	70	16	1619
2018	Provides services to public	26	39	12	12	10	66	22	1219
2018	Does not provide services to public	29	41	13	11	6	70	18	1426

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	33	15	8	7	69	16	1218
2020	Does not provide services to public	42	35	12	8	3	77	11	2029
2019	Provides services to public	34	34	14	9	7	69	17	1267
2019	Does not provide services to public	39	35	13	8	5	74	13	1627
2018	Provides services to public	30	33	16	13	8	63	21	1215
2018	Does not provide services to public	35	36	16	8	5	71	13	1434

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	37	13	12	5	70	17	1214
2020	Does not provide services to public	37	40	12	8	3	77	11	2012
2019	Provides services to public	28	38	13	14	7	66	22	1244
2019	Does not provide services to public	32	40	14	9	4	73	14	1603
2018	Provides services to public	25	34	15	15	10	60	25	1217
2018	Does not provide services to public	30	39	15	10	7	69	17	1428

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	36	9	5	2	84	7	1221
2020	Does not provide services to public	46	36	10	6	3	82	8	2036
2019	Provides services to public	43	39	10	5	3	82	8	1266
2019	Does not provide services to public	42	38	10	7	3	80	9	1637
2018	Provides services to public	42	38	11	7	3	79	10	1220
2018	Does not provide services to public	36	40	12	8	3	77	11	1435

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	31	30	17	12	9	0	62	21	1214
2020	Does not provide services to public	34	31	17	9	8	0	66	17	2024
2019	Provides services to public	25	30	20	13	11	1	55	24	1261
2019	Does not provide services to public	38	32	18	6	5	1	71	11	1626
2018	Provides services to public	26	31	21	12	9	1	57	21	1222
2018	Does not provide services to public	37	32	17	8	5	1	70	13	1440

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	14	25	35	16	8	1	1	25	40	1220
2020	Does not provide services to public	11	25	35	19	8	1	1	27	37	2037
2019	Provides services to public	16	26	37	15	5	0	1	20	42	1261
2019	Does not provide services to public	11	26	38	17	7	1	1	24	37	1632
2018	Provides services to public	13	28	37	14	6	1	1	20	42	1223
2018	Does not provide services to public	13	25	38	15	8	1	1	23	38	1439

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	21	27	25	14	2	2	40	32	1211
2020	Does not provide services to public	8	16	28	28	16	2	2	46	25	2026
2019	Provides services to public	18	26	29	17	9	1	0	26	44	1259
2019	Does not provide services to public	15	23	30	17	11	2	1	29	40	1630
2018	Provides services to public	16	26	28	19	8	1	1	28	43	1219
2018	Does not provide services to public	16	24	27	19	10	2	1	30	42	1438

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	14	23	31	19	10	2	2	30	38	1215
2020	Does not provide services to public	13	22	32	20	9	2	1	30	37	2031
2019	Provides services to public	21	25	30	15	7	1	1	22	47	1260
2019	Does not provide services to public	17	25	30	17	7	2	2	24	44	1626
2018	Provides services to public	22	27	26	15	7	1	1	22	51	1218
2018	Does not provide services to public	21	25	28	15	7	1	2	23	48	1434

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	9	15	31	28	15	1	2	43	25	1216
2020	Does not provide services to public	10	19	33	24	12	1	1	37	30	2020
2019	Provides services to public	10	15	37	25	12	1	1	38	25	1258
2019	Does not provide services to public	8	16	35	26	13	1	1	40	25	1625
2018	Provides services to public	9	18	34	24	12	1	2	37	28	1213
2018	Does not provide services to public	11	18	33	25	12	1	1	37	29	1435

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	16	24	26	19	13	1	2	33	41	1222
2020	Does not provide services to public	13	19	29	21	14	1	2	36	34	2029
2019	Provides services to public	22	23	29	15	9	1	1	24	46	1265
2019	Does not provide services to public	14	21	30	19	12	2	2	33	36	1632
2018	Provides services to public	24	25	25	15	9	1	1	24	50	1221
2018	Does not provide services to public	18	22	27	19	10	2	2	31	41	1434

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	14	22	26	18	16	2	2	35	38	1215
2020	Does not provide services to public	9	16	28	25	16	3	2	43	27	2026
2019	Provides services to public	21	24	28	12	12	2	1	25	47	1258
2019	Does not provide services to public	15	21	29	18	12	3	2	32	38	1630
2018	Provides services to public	21	25	27	16	8	2	3	25	47	1220
2018	Does not provide services to public	17	23	27	17	11	3	2	30	42	1433

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	23	30	17	10	2	2	29	39	1215
2020	Does not provide services to public	13	21	34	18	11	2	1	30	35	2030
2019	Provides services to public	21	23	31	15	7	2	1	22	46	1258
2019	Does not provide services to public	18	24	32	15	8	2	1	24	43	1627
2018	Provides services to public	24	26	27	14	6	2	2	20	51	1224
2018	Does not provide services to public	19	24	32	16	6	2	2	22	44	1439

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	12	22	35	21	9	0	1	30	34	1220
2020	Does not provide services to public	8	20	37	24	9	0	1	34	29	2032
2019	Provides services to public	19	25	31	16	8	0	1	24	45	1265
2019	Does not provide services to public	12	23	31	21	11	1	1	33	35	1634

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	23	30	21	11	9	4	2	56	22	1220
2020	Does not provide services to public	30	29	18	8	5	5	4	65	14	2031
2019	Provides services to public	25	29	17	12	11	3	2	57	25	1268
2019	Does not provide services to public	28	30	16	10	9	4	4	62	21	1633
2018	Provides services to public	19	28	22	14	12	3	2	49	28	1217
2018	Does not provide services to public	23	32	17	12	8	6	2	60	22	1436

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	29	10	11	9	1	70	19	1218
2020	Does not provide services to public	50	27	8	9	5	1	78	14	2032
2019	Provides services to public	40	28	9	13	9	1	68	22	1267
2019	Does not provide services to public	44	30	8	10	7	1	74	17	1633
2018	Provides services to public	35	30	12	11	12	0	65	23	1214
2018	Does not provide services to public	42	30	9	10	7	1	73	18	1432

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	43	35	9	9	4	78	13	1211
2020	Does not provide services to public	57	29	6	5	2	86	7	2025
2019	Provides services to public	38	33	9	12	6	72	19	1266
2019	Does not provide services to public	48	32	6	8	5	80	14	1630
2018	Provides services to public	34	39	11	10	5	73	16	1216
2018	Does not provide services to public	45	35	7	8	4	81	12	1431

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	38	12	6	3	1	79	9	1213
2020	Does not provide services to public	49	34	9	5	2	1	84	7	2022
2019	Provides services to public	37	36	14	8	4	0	74	12	1264
2019	Does not provide services to public	45	33	10	6	4	2	80	10	1631
2018	Provides services to public	32	39	16	8	4	1	72	12	1214
2018	Does not provide services to public	41	39	10	5	4	1	81	9	1434

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	28	15	6	6	3	1	71	13	1221
2020	Does not provide services to public	50	23	10	5	4	4	3	78	11	2035

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	48	25	14	6	4	1	2	76	10	1222
2020	Does not provide services to public	56	24	11	3	2	1	3	83	6	2028
2019	Provides services to public	45	30	15	5	4	1	2	76	9	1265
2019	Does not provide services to public	52	26	13	3	3	1	3	81	6	1639

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	44	28	13	8	6	0	0	73	14	1221
2020	Does not provide services to public	50	28	11	7	4	0	0	77	11	2031
2019	Provides services to public	40	30	13	9	7	0	0	71	16	1268
2019	Does not provide services to public	44	30	12	7	6	1	1	75	13	1631
2018	Provides services to public	35	33	14	10	8	0	0	68	18	1213
2018	Does not provide services to public	40	33	10	9	6	1	1	74	15	1429

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	46	23	16	6	5	2	1	71	12	1221
2020	Does not provide services to public	54	22	13	5	4	1	1	78	9	2025

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	29	13	8	5	0	0	74	13	1221
2020	Does not provide services to public	50	28	11	6	4	0	0	79	9	2029
2019	Provides services to public	40	31	11	10	7	0	0	71	18	1256
2019	Does not provide services to public	45	29	10	8	6	0	1	76	14	1632
2018	Provides services to public	39	30	13	10	8	0	0	69	18	1209
2018	Does not provide services to public	44	29	10	9	6	1	1	75	15	1422

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	37	63	1222
2020	Does not provide services to public	36	64	2036

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	46	18	11	4	4	4	14	77	9	1223
2020	Does not provide services to public	55	17	8	3	2	4	12	85	5	2034

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	51	25	12	7	5	0	76	12	1225
2020	Does not provide services to public	59	23	8	6	3	0	82	10	2038
2019	Provides services to public	47	27	11	8	7	0	75	14	1268
2019	Does not provide services to public	53	26	9	6	5	0	80	11	1635
2018	Provides services to public	44	26	13	8	9	0	70	16	1213
2018	Does not provide services to public	51	26	9	7	5	1	78	12	1422

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	30	16	9	6	6	0	67	16	1223
2020	Does not provide services to public	41	30	11	7	5	6	0	76	12	2036
2019	Provides services to public	26	33	17	12	8	5	0	61	21	1262
2019	Does not provide services to public	33	33	15	9	7	4	0	68	16	1637
2018	Provides services to public	25	29	17	12	10	4	1	58	24	1224
2018	Does not provide services to public	28	33	17	9	8	5	0	64	18	1439

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	32	31	16	11	8	2	0	64	20	1219
2020	Does not provide services to public	39	32	14	8	5	2	0	72	13	2030
2019	Provides services to public	23	33	17	14	11	2	0	57	26	1261
2019	Does not provide services to public	31	32	15	11	8	2	0	65	19	1635
2018	Provides services to public	23	29	16	15	14	1	1	54	29	1223
2018	Does not provide services to public	26	33	18	11	10	2	0	61	21	1442

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	24	31	19	13	9	4	0	58	23	1220
2020	Does not provide services to public	27	35	18	10	7	4	0	65	17	2027
2019	Provides services to public	18	30	19	16	13	4	0	49	31	1259
2019	Does not provide services to public	22	30	19	15	10	5	0	55	26	1632
2018	Provides services to public	15	28	20	18	15	3	1	45	34	1220
2018	Does not provide services to public	18	30	20	15	11	6	0	51	28	1438

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	23	34	15	14	10	3	0	59	25	1220
2020	Does not provide services to public	27	36	15	13	7	2	0	64	20	2031
2019	Provides services to public	16	29	17	22	14	2	0	45	37	1259
2019	Does not provide services to public	22	29	18	17	12	3	0	52	30	1636
2018	Provides services to public	14	29	16	19	19	2	1	44	39	1223
2018	Does not provide services to public	17	30	18	18	14	3	0	49	33	1440

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	15	10	8	11	18	11	59	27	1223
2020	Does not provide services to public	41	19	12	6	6	9	7	71	15	2032
2019	Provides services to public	24	11	11	10	13	21	10	51	33	1270
2019	Does not provide services to public	35	16	10	9	9	15	7	65	22	1640

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	41	18	9	4	2	68	13	1223
2020	Does not provide services to public	30	45	14	7	3	1	76	10	2038
2019	Provides services to public	21	41	19	13	6	1	62	19	1270
2019	Does not provide services to public	24	42	16	11	6	1	66	17	1634
2018	Provides services to public	20	40	18	15	7	1	60	22	1218
2018	Does not provide services to public	22	43	16	12	6	1	66	18	1429

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	34	20	18	9	2	53	27	1214
2020	Does not provide services to public	19	34	21	16	7	2	54	24	2024
2019	Provides services to public	12	25	22	25	14	1	37	40	1260
2019	Does not provide services to public	13	27	19	23	16	2	40	40	1635

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	32	17	12	7	2	1	62	20	1218
2020	Does not provide services to public	31	35	13	12	6	3	1	68	18	2032
2019	Provides services to public	26	34	15	13	9	3	0	62	23	1267
2019	Does not provide services to public	29	32	15	13	7	3	1	63	21	1632
2018	Provides services to public	24	36	15	13	9	1	0	62	23	1218
2018	Does not provide services to public	27	37	13	12	6	3	1	67	19	1440

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	35	19	10	6	1	65	16	1217
2020	Does not provide services to public	33	37	18	8	3	2	71	11	2028
2019	Provides services to public	24	34	23	10	8	2	58	18	1267
2019	Does not provide services to public	27	34	20	9	7	2	63	16	1630
2018	Provides services to public	22	38	22	10	7	1	61	17	1220
2018	Does not provide services to public	24	38	19	11	5	2	63	17	1429

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	19	22	20	13	16	9	1	45	33	1221
2020	Does not provide services to public	22	23	18	13	11	11	2	52	28	2035
2019	Provides services to public	17	21	19	15	19	8	2	41	38	1267
2019	Does not provide services to public	17	21	20	13	16	10	3	43	34	1633
2018	Provides services to public	16	22	20	16	18	7	1	41	37	1219
2018	Does not provide services to public	16	24	19	14	15	10	3	45	33	1438

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	27	20	14	10	2	1	55	25	1219
2020	Does not provide services to public	28	34	18	11	6	2	0	64	18	2032
2019	Provides services to public	21	30	17	15	14	3	0	53	30	1265
2019	Does not provide services to public	24	33	17	14	9	3	1	59	24	1636
2018	Provides services to public	18	30	19	16	15	2	0	49	32	1221
2018	Does not provide services to public	21	33	17	15	11	4	0	56	27	1437

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	22	26	17	14	15	4	2	51	31	1218
2020	Does not provide services to public	25	28	17	13	12	3	2	56	26	2039
2019	Provides services to public	18	27	17	16	19	3	1	47	36	1266
2019	Does not provide services to public	22	28	15	14	17	3	2	52	32	1636
2018	Provides services to public	17	24	18	16	21	3	1	43	38	1223
2018	Does not provide services to public	19	24	14	17	19	4	2	46	38	1438

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	46	24	14	9	3	0	4	72	13	1222
2020	Does not provide services to public	49	24	13	6	4	1	3	76	10	2034
2019	Provides services to public	44	26	15	7	5	1	3	73	12	1264
2019	Does not provide services to public	50	25	11	5	3	1	4	79	9	1636

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	44	25	15	7	4	1	3	73	11	1222
2020	Does not provide services to public	50	24	13	6	3	1	3	77	9	2037
2019	Provides services to public	38	26	19	9	5	1	2	66	14	1267
2019	Does not provide services to public	46	23	16	6	4	1	3	73	11	1628

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	64	13	8	3	4	3	4	84	8	1213
2020	Does not provide services to public	74	10	5	2	3	4	3	90	5	2028
2019	Provides services to public	60	15	8	4	5	4	4	81	10	1264
2019	Does not provide services to public	67	10	7	3	5	4	4	84	8	1634

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	65	14	7	2	2	2	8	87	5	1219
2020	Does not provide services to public	75	10	4	1	1	2	6	93	3	2033
2019	Provides services to public	68	10	6	2	2	3	8	88	5	1266
2019	Does not provide services to public	75	7	4	2	1	3	9	92	3	1630

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	22	41	18	11	6	3	0	65	17	1220
2020	Does not provide services to public	26	42	17	8	3	3	0	71	12	2034
2019	Provides services to public	17	42	20	12	6	2	1	61	18	1266
2019	Does not provide services to public	21	42	18	10	5	4	0	66	16	1636
2018	Provides services to public	17	35	23	13	9	2	0	53	23	1227
2018	Does not provide services to public	22	36	20	11	6	4	0	61	18	1439

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	37	14	9	6	1	71	15	1219
2020	Does not provide services to public	40	37	12	6	3	1	78	10	2028
2019	Provides services to public	27	41	16	10	5	1	69	15	1261
2019	Does not provide services to public	34	39	13	9	4	2	74	13	1630
2018	Provides services to public	32	40	14	8	4	1	73	12	1217
2018	Does not provide services to public	36	40	12	6	4	1	78	11	1434

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	37	34	14	7	3	4	0	75	10	1221
2020	Does not provide services to public	43	35	12	4	3	3	0	81	7	2033
2019	Provides services to public	35	38	15	6	4	2	0	75	10	1260
2019	Does not provide services to public	40	36	12	6	4	3	0	78	10	1636
2018	Provides services to public	34	38	16	6	4	2	1	73	10	1218
2018	Does not provide services to public	39	37	13	5	4	2	0	78	10	1438

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	34	32	18	8	4	4	0	69	12	1224
2020	Does not provide services to public	37	33	15	6	3	5	0	75	9	2038

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	38	30	14	8	6	3	1	71	15	1219
2020	Does not provide services to public	45	29	12	6	4	3	1	77	10	2033

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	34	12	5	3	80	8	1218
2020	Does not provide services to public	52	32	8	5	2	85	7	2034
2019	Provides services to public	37	37	15	6	5	74	11	1265
2019	Does not provide services to public	45	36	9	6	4	81	10	1635
2018	Provides services to public	37	39	13	6	4	76	11	1218
2018	Does not provide services to public	42	37	10	5	4	80	9	1437

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	34	31	18	9	6	1	66	16	1218
2020	Does not provide services to public	38	32	16	9	5	1	70	14	2038
2019	Provides services to public	27	33	20	11	9	0	60	20	1267
2019	Does not provide services to public	32	30	18	11	8	1	62	20	1636
2018	Provides services to public	26	31	20	12	10	0	58	23	1214
2018	Does not provide services to public	29	32	19	11	9	1	61	20	1435

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	35	32	18	10	4	68	14	1213
2020	Does not provide services to public	37	35	15	9	4	72	13	2027
2019	Provides services to public	27	35	18	13	7	61	20	1260
2019	Does not provide services to public	32	33	15	11	8	66	19	1635
2018	Provides services to public	25	34	18	14	8	59	23	1211
2018	Does not provide services to public	29	33	19	11	7	62	18	1430

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	24	19	11	8	4	0	60	20	1217
2020	Does not provide services to public	36	24	18	12	7	3	0	62	20	2037
2019	Provides services to public	28	26	20	12	12	3	0	55	25	1267
2019	Does not provide services to public	30	24	17	14	11	3	0	56	26	1635
2018	Provides services to public	27	24	19	14	12	3	1	53	27	1219
2018	Does not provide services to public	27	23	19	15	13	4	0	52	29	1438

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Provides services to public	24	37	39	1224
2020	Does not provide services to public	29	34	37	2038
2019	Provides services to public	30	37	33	1272
2019	Does not provide services to public	33	31	36	1641
2018	Provides services to public	29	32	39	1222
2018	Does not provide services to public	37	26	37	1442

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Provides services to public	18	29	38	4	1	10	317
2020	Does not provide services to public	12	30	44	3	5	6	598
2019	Provides services to public	17	25	37	8	5	8	410
2019	Does not provide services to public	12	29	41	5	7	6	568
2018	Provides services to public	17	24	33	11	5	11	372
2018	Does not provide services to public	13	27	36	6	12	6	540

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	20	80	1220
2020	Does not provide services to public	12	88	2036
2019	Provides services to public	25	75	1267
2019	Does not provide services to public	19	81	1639
2018	Provides services to public	25	75	1226
2018	Does not provide services to public	17	83	1439

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	53	47	230
2020	Does not provide services to public	46	54	254
2019	Provides services to public	47	53	306
2019	Does not provide services to public	52	48	311
2018	Provides services to public	45	55	305
2018	Does not provide services to public	52	48	244

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	54	46	230
2020	Does not provide services to public	60	40	254
2019	Provides services to public	53	47	306
2019	Does not provide services to public	62	38	311
2018	Provides services to public	58	42	305
2018	Does not provide services to public	63	37	244

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	8	92	230
2020	Does not provide services to public	9	91	254
2019	Provides services to public	11	89	306
2019	Does not provide services to public	9	91	311
2018	Provides services to public	8	92	305
2018	Does not provide services to public	10	90	244

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	10	90	230
2020	Does not provide services to public	5	95	254
2019	Provides services to public	7	93	306
2019	Does not provide services to public	6	94	311
2018	Provides services to public	14	86	305
2018	Does not provide services to public	4	96	244

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	24	76	230
2020	Does not provide services to public	5	95	254
2019	Provides services to public	25	75	306
2019	Does not provide services to public	6	94	311
2018	Provides services to public	24	76	305
2018	Does not provide services to public	4	96	244

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	6	94	230
2020	Does not provide services to public	5	95	254
2019	Provides services to public	7	93	306
2019	Does not provide services to public	4	96	311
2018	Provides services to public	7	93	305
2018	Does not provide services to public	6	94	244

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	44	56	230
2020	Does not provide services to public	41	59	254
2019	Provides services to public	45	55	303
2019	Does not provide services to public	39	61	307
2018	Provides services to public	48	52	306
2018	Does not provide services to public	39	61	244

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	44	56	230
2020	Does not provide services to public	44	56	254
2019	Provides services to public	44	56	303
2019	Does not provide services to public	42	58	307
2018	Provides services to public	44	56	306
2018	Does not provide services to public	35	65	244

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	50	50	230
2020	Does not provide services to public	43	57	254
2019	Provides services to public	50	50	303
2019	Does not provide services to public	51	49	307
2018	Provides services to public	45	55	306
2018	Does not provide services to public	57	43	244

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	42	58	230
2020	Does not provide services to public	43	57	254
2019	Provides services to public	36	64	303
2019	Does not provide services to public	43	57	307
2018	Provides services to public	36	64	306
2018	Does not provide services to public	44	56	244

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	43	57	230
2020	Does not provide services to public	36	64	254
2019	Provides services to public	39	61	303
2019	Does not provide services to public	37	63	307
2018	Provides services to public	37	63	306
2018	Does not provide services to public	38	62	244

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	53	47	230
2020	Does not provide services to public	53	47	254
2019	Provides services to public	53	47	303
2019	Does not provide services to public	55	45	307
2018	Provides services to public	51	49	306
2018	Does not provide services to public	53	47	244

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	37	63	230
2020	Does not provide services to public	35	65	254
2019	Provides services to public	32	68	303
2019	Does not provide services to public	38	62	307
2018	Provides services to public	35	65	306
2018	Does not provide services to public	34	66	244

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	4	96	230
2020	Does not provide services to public	6	94	254
2019	Provides services to public	10	90	303
2019	Does not provide services to public	4	96	307
2018	Provides services to public	6	94	306
2018	Does not provide services to public	5	95	244

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	13	87	230
2020	Does not provide services to public	14	86	254
2019	Provides services to public	13	87	303
2019	Does not provide services to public	10	90	307
2018	Provides services to public	11	89	306
2018	Does not provide services to public	8	92	244

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	51	49	230
2020	Does not provide services to public	47	53	254
2019	Provides services to public	46	54	303
2019	Does not provide services to public	50	50	307
2018	Provides services to public	46	54	306
2018	Does not provide services to public	50	50	244

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	29	71	230
2020	Does not provide services to public	20	80	254
2019	Provides services to public	27	73	303
2019	Does not provide services to public	25	75	307
2018	Provides services to public	27	73	306
2018	Does not provide services to public	25	75	244

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	21	79	230
2020	Does not provide services to public	19	81	254
2019	Provides services to public	18	82	303
2019	Does not provide services to public	17	83	307
2018	Provides services to public	14	86	306
2018	Does not provide services to public	16	84	244

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	54	46	230
2020	Does not provide services to public	61	39	254
2019	Provides services to public	60	40	302
2019	Does not provide services to public	61	39	306
2018	Provides services to public	52	48	305
2018	Does not provide services to public	57	43	244

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	31	69	230
2020	Does not provide services to public	27	73	254
2019	Provides services to public	32	68	302
2019	Does not provide services to public	34	66	306
2018	Provides services to public	30	70	305
2018	Does not provide services to public	26	74	244

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	10	90	230
2020	Does not provide services to public	11	89	254
2019	Provides services to public	10	90	302
2019	Does not provide services to public	11	89	306
2018	Provides services to public	7	93	305
2018	Does not provide services to public	7	93	244

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	22	78	230
2020	Does not provide services to public	18	82	254
2019	Provides services to public	25	75	302
2019	Does not provide services to public	24	76	306
2018	Provides services to public	18	82	305
2018	Does not provide services to public	16	84	244

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	11	89	230
2020	Does not provide services to public	12	88	254
2019	Provides services to public	10	90	302
2019	Does not provide services to public	13	87	306
2018	Provides services to public	8	92	305
2018	Does not provide services to public	9	91	244

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	8	92	230
2020	Does not provide services to public	8	92	254
2019	Provides services to public	8	92	302
2019	Does not provide services to public	7	93	306
2018	Provides services to public	4	96	305
2018	Does not provide services to public	5	95	244

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	14	86	230
2020	Does not provide services to public	8	92	254
2019	Provides services to public	13	87	302
2019	Does not provide services to public	15	85	306
2018	Provides services to public	13	87	305
2018	Does not provide services to public	17	83	244

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	18	82	230
2020	Does not provide services to public	10	90	254
2019	Provides services to public	12	88	302
2019	Does not provide services to public	12	88	306
2018	Provides services to public	8	92	305
2018	Does not provide services to public	11	89	244

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	22	78	230
2020	Does not provide services to public	21	79	254
2019	Provides services to public	22	78	302
2019	Does not provide services to public	20	80	306
2018	Provides services to public	27	73	305
2018	Does not provide services to public	24	76	244

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	12	88	207
2020	Does not provide services to public	12	88	234
2019	Provides services to public	13	87	280
2019	Does not provide services to public	11	89	284
2018	Provides services to public	9	91	293
2018	Does not provide services to public	7	93	234

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	12	88	207
2020	Does not provide services to public	14	86	234
2019	Provides services to public	14	86	280
2019	Does not provide services to public	18	82	284
2018	Provides services to public	16	84	293
2018	Does not provide services to public	18	82	234

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	6	94	207
2020	Does not provide services to public	8	92	234
2019	Provides services to public	9	91	280
2019	Does not provide services to public	7	93	284
2018	Provides services to public	6	94	293
2018	Does not provide services to public	6	94	234

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	6	94	207
2020	Does not provide services to public	9	91	234
2019	Provides services to public	6	94	280
2019	Does not provide services to public	8	92	284
2018	Provides services to public	9	91	293
2018	Does not provide services to public	5	95	234

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	6	94	207
2020	Does not provide services to public	13	87	234
2019	Provides services to public	8	92	280
2019	Does not provide services to public	14	86	284
2018	Provides services to public	12	88	293
2018	Does not provide services to public	9	91	234

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	9	91	207
2020	Does not provide services to public	6	94	234
2019	Provides services to public	10	90	280
2019	Does not provide services to public	6	94	284
2018	Provides services to public	10	90	293
2018	Does not provide services to public	12	88	234

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	8	92	207
2020	Does not provide services to public	16	84	234
2019	Provides services to public	8	92	280
2019	Does not provide services to public	16	84	284
2018	Provides services to public	7	93	293
2018	Does not provide services to public	13	87	234

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	14	86	207
2020	Does not provide services to public	10	90	234
2019	Provides services to public	13	87	280
2019	Does not provide services to public	10	90	284
2018	Provides services to public	15	85	293
2018	Does not provide services to public	11	89	234

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	19	81	207
2020	Does not provide services to public	17	83	234
2019	Provides services to public	14	86	280
2019	Does not provide services to public	14	86	284
2018	Provides services to public	12	88	293
2018	Does not provide services to public	9	91	234

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	35	65	207
2020	Does not provide services to public	32	68	234
2019	Provides services to public	36	64	280
2019	Does not provide services to public	35	65	284
2018	Provides services to public	30	70	293
2018	Does not provide services to public	32	68	234

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	5	95	207
2020	Does not provide services to public	7	93	234
2019	Provides services to public	7	93	280
2019	Does not provide services to public	6	94	284
2018	Provides services to public	7	93	293
2018	Does not provide services to public	9	91	234

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	51	49	207
2020	Does not provide services to public	50	50	234
2019	Provides services to public	51	49	280
2019	Does not provide services to public	44	56	284
2018	Provides services to public	44	56	293
2018	Does not provide services to public	50	50	234

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	67	33	207
2020	Does not provide services to public	53	47	234
2019	Provides services to public	59	41	280
2019	Does not provide services to public	64	36	284
2018	Provides services to public	62	38	293
2018	Does not provide services to public	60	40	234

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	5	95	207
2020	Does not provide services to public	3	97	234
2019	Provides services to public	3	97	280
2019	Does not provide services to public	4	96	284
2018	Provides services to public	5	95	293
2018	Does not provide services to public	2	98	234

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	15	85	207
2020	Does not provide services to public	15	85	234
2019	Provides services to public	11	89	280
2019	Does not provide services to public	14	86	284
2018	Provides services to public	13	87	293
2018	Does not provide services to public	14	86	234

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	16	22	8	11	21	6	43	27	1222
2020	Does not provide services to public	18	15	17	6	7	30	7	52	21	2038
2019	Provides services to public	14	18	21	11	13	19	4	42	32	1268
2019	Does not provide services to public	13	15	21	9	12	25	6	40	29	1634
2018	Provides services to public	12	18	25	12	12	16	5	38	30	1219
2018	Does not provide services to public	12	17	24	10	9	21	6	40	26	1442

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	26	22	9	9	6	1	58	19	1222
2020	Does not provide services to public	29	30	19	6	5	10	1	66	13	2037
2019	Provides services to public	25	27	18	11	11	7	2	57	23	1269
2019	Does not provide services to public	26	28	20	8	8	9	1	60	18	1638
2018	Provides services to public	22	31	22	9	8	7	1	57	19	1218
2018	Does not provide services to public	24	30	21	9	7	8	1	59	18	1438

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	12	88	1219
2020	Does not provide services to public	7	93	2029
2019	Provides services to public	13	87	1266
2019	Does not provide services to public	11	89	1632
2018	Provides services to public	14	86	1227
2018	Does not provide services to public	10	90	1443

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	37	63	148
2020	Does not provide services to public	35	65	140
2019	Provides services to public	36	64	173
2019	Does not provide services to public	39	61	190
2018	Provides services to public	34	66	180
2018	Does not provide services to public	40	60	140

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	69	31	148
2020	Does not provide services to public	82	18	140
2019	Provides services to public	66	34	173
2019	Does not provide services to public	72	28	190
2018	Provides services to public	64	36	180
2018	Does not provide services to public	75	25	140

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	7	93	148
2020	Does not provide services to public	6	94	140
2019	Provides services to public	8	92	173
2019	Does not provide services to public	4	96	190
2018	Provides services to public	4	96	180
2018	Does not provide services to public	5	95	140

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	9	91	148
2020	Does not provide services to public	8	92	140
2019	Provides services to public	7	93	173
2019	Does not provide services to public	12	88	190
2018	Provides services to public	7	93	180
2018	Does not provide services to public	3	97	140

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	24	76	148
2020	Does not provide services to public	7	93	140
2019	Provides services to public	31	69	173
2019	Does not provide services to public	9	91	190
2018	Provides services to public	26	74	180
2018	Does not provide services to public	5	95	140

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	10	90	148
2020	Does not provide services to public	8	92	140
2019	Provides services to public	12	88	173
2019	Does not provide services to public	11	89	190
2018	Provides services to public	12	88	180
2018	Does not provide services to public	8	92	140

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	44	56	148
2020	Does not provide services to public	44	56	140
2019	Provides services to public	59	41	171
2019	Does not provide services to public	44	56	187
2018	Provides services to public	50	50	178
2018	Does not provide services to public	43	57	141

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	31	69	148
2020	Does not provide services to public	22	78	140
2019	Provides services to public	23	77	171
2019	Does not provide services to public	25	75	187
2018	Provides services to public	24	76	178
2018	Does not provide services to public	31	69	141

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	20	80	148
2020	Does not provide services to public	16	84	140
2019	Provides services to public	25	75	171
2019	Does not provide services to public	14	86	187
2018	Provides services to public	20	80	178
2018	Does not provide services to public	18	82	141

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	171
2019	Does not provide services to public	5	95	187

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	24	76	148
2020	Does not provide services to public	29	71	140
2019	Provides services to public	27	73	171
2019	Does not provide services to public	20	80	187
2018	Provides services to public	17	83	178
2018	Does not provide services to public	21	79	141

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	23	77	148
2020	Does not provide services to public	20	80	140
2019	Provides services to public	23	77	171
2019	Does not provide services to public	21	79	187
2018	Provides services to public	18	82	178
2018	Does not provide services to public	24	76	141

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	6	94	148
2020	Does not provide services to public	4	96	140

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	4	96	148
2020	Does not provide services to public	3	97	140

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	6	94	148
2020	Does not provide services to public	7	93	140
2019	Provides services to public	5	95	171
2019	Does not provide services to public	12	88	187
2018	Provides services to public	7	93	178
2018	Does not provide services to public	5	95	141

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	11	89	148
2020	Does not provide services to public	18	82	140
2019	Provides services to public	10	90	171
2019	Does not provide services to public	18	82	187
2018	Provides services to public	10	90	178
2018	Does not provide services to public	7	93	141

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	0	100	178
2018	Does not provide services to public	0	100	141

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	12	88	148
2020	Does not provide services to public	17	83	140
2019	Provides services to public	10	90	171
2019	Does not provide services to public	14	86	187
2018	Provides services to public	8	92	178
2018	Does not provide services to public	16	84	141

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	171
2019	Does not provide services to public	0	100	187

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	24	76	148
2020	Does not provide services to public	16	84	140
2019	Provides services to public	13	87	171
2019	Does not provide services to public	14	86	187
2018	Provides services to public	12	88	178
2018	Does not provide services to public	14	86	141

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	39	61	148
2020	Does not provide services to public	31	69	140
2019	Provides services to public	27	73	170
2019	Does not provide services to public	31	69	183
2018	Provides services to public	23	77	180
2018	Does not provide services to public	31	69	141

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	19	81	148
2020	Does not provide services to public	15	85	140
2019	Provides services to public	14	86	170
2019	Does not provide services to public	11	89	183
2018	Provides services to public	11	89	180
2018	Does not provide services to public	10	90	141

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	7	93	148
2020	Does not provide services to public	9	91	140
2019	Provides services to public	4	96	170
2019	Does not provide services to public	7	93	183

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	17	83	148
2020	Does not provide services to public	17	83	140
2019	Provides services to public	16	84	170
2019	Does not provide services to public	15	85	183
2018	Provides services to public	11	89	180
2018	Does not provide services to public	11	89	141

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	4	96	148
2020	Does not provide services to public	7	93	140
2019	Provides services to public	7	93	170
2019	Does not provide services to public	4	96	183

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	7	93	148
2020	Does not provide services to public	8	92	140
2019	Provides services to public	4	96	170
2019	Does not provide services to public	4	96	183

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	9	91	148
2020	Does not provide services to public	4	96	140
2019	Provides services to public	8	92	170
2019	Does not provide services to public	11	89	183
2018	Provides services to public	10	90	180
2018	Does not provide services to public	7	93	141

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	13	87	148
2020	Does not provide services to public	8	92	140
2019	Provides services to public	10	90	170
2019	Does not provide services to public	4	96	183
2018	Provides services to public	8	92	179
2018	Does not provide services to public	9	91	141

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	39	61	148
2020	Does not provide services to public	48	52	140
2019	Provides services to public	49	51	170
2019	Does not provide services to public	50	50	183
2018	Provides services to public	57	43	180
2018	Does not provide services to public	51	49	141

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	151
2019	Does not provide services to public	7	93	169
2018	Provides services to public	6	94	177
2018	Does not provide services to public	4	96	139

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	9	91	135
2020	Does not provide services to public	9	91	130
2019	Provides services to public	8	92	151
2019	Does not provide services to public	8	92	169
2018	Provides services to public	15	85	177
2018	Does not provide services to public	14	86	139

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	3	97	177
2018	Does not provide services to public	4	96	139

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	7	93	135
2020	Does not provide services to public	5	95	130
2019	Provides services to public	4	96	151
2019	Does not provide services to public	5	95	169

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	4	96	135
2020	Does not provide services to public	13	87	130
2019	Provides services to public	5	95	151
2019	Does not provide services to public	11	89	169
2018	Provides services to public	4	96	177
2018	Does not provide services to public	9	91	139

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	14	86	135
2020	Does not provide services to public	13	87	130
2019	Provides services to public	5	95	151
2019	Does not provide services to public	10	90	169
2018	Provides services to public	8	92	177
2018	Does not provide services to public	12	88	139

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	13	87	135
2020	Does not provide services to public	14	86	130
2019	Provides services to public	7	93	151
2019	Does not provide services to public	10	90	169
2018	Provides services to public	12	88	177
2018	Does not provide services to public	7	93	139

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	30	70	135
2020	Does not provide services to public	29	71	130
2019	Provides services to public	28	72	151
2019	Does not provide services to public	27	73	169
2018	Provides services to public	18	82	177
2018	Does not provide services to public	25	75	139

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	7	93	135
2020	Does not provide services to public	5	95	130
2019	Provides services to public	6	94	151
2019	Does not provide services to public	7	93	169
2018	Provides services to public	6	94	177
2018	Does not provide services to public	8	92	139

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	34	66	135
2020	Does not provide services to public	50	50	130
2019	Provides services to public	39	61	151
2019	Does not provide services to public	38	62	169
2018	Provides services to public	33	67	177
2018	Does not provide services to public	47	53	139

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	67	33	135
2020	Does not provide services to public	67	33	130
2019	Provides services to public	61	39	151
2019	Does not provide services to public	71	29	169
2018	Provides services to public	57	43	177
2018	Does not provide services to public	64	36	139

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	17	83	135
2020	Does not provide services to public	12	88	130
2019	Provides services to public	17	83	151
2019	Does not provide services to public	11	89	169
2018	Provides services to public	19	81	175
2018	Does not provide services to public	12	88	139

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	16	25	6	6	24	6	48	16	1218
2020	Does not provide services to public	19	15	20	4	4	33	6	55	13	2033
2019	Provides services to public	17	16	25	7	8	22	5	45	21	1266
2019	Does not provide services to public	14	13	25	5	7	29	6	43	19	1634
2018	Provides services to public	14	19	31	6	6	19	4	44	17	1221
2018	Does not provide services to public	14	16	27	6	6	27	5	44	16	1435

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	27	22	6	5	9	1	62	13	1216
2020	Does not provide services to public	32	31	18	6	3	10	1	70	10	2035
2019	Provides services to public	27	26	21	8	7	9	2	60	17	1266
2019	Does not provide services to public	29	27	20	6	6	10	1	63	14	1631
2018	Provides services to public	23	29	25	7	6	8	2	58	15	1220
2018	Does not provide services to public	24	29	24	7	6	9	1	59	14	1437

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	4	9	25	18	38	7	0	14	59	67
2020	Does not provide services to public	4	7	9	25	43	12	0	13	77	63

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	25	21	12	15	0	1	51	27	1219
2020	Does not provide services to public	39	25	15	9	10	0	1	65	20	2038

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	30	20	11	11	1	1	57	22	1216
2020	Does not provide services to public	31	30	19	10	9	0	0	61	19	2028
2019	Provides services to public	16	24	21	16	21	0	1	41	38	1267
2019	Does not provide services to public	20	26	22	13	18	0	1	47	31	1634
2018	Provides services to public	15	21	25	17	21	0	1	36	39	1225
2018	Does not provide services to public	19	23	22	14	20	0	1	43	35	1438

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	24	24	19	18	0	39	37	1225
2020	Does not provide services to public	18	26	25	15	15	0	45	30	2034
2019	Provides services to public	15	23	25	20	18	0	37	38	1268
2019	Does not provide services to public	22	29	26	12	10	1	52	22	1635
2018	Provides services to public	14	21	28	19	17	0	36	37	1226
2018	Does not provide services to public	18	29	28	13	12	0	47	25	1437

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	25	31	21	12	9	1	2	57	21	1220
2020	Does not provide services to public	24	29	22	14	10	0	1	53	24	2031
2019	Provides services to public	24	32	21	13	9	0	1	57	22	1262
2019	Does not provide services to public	27	34	21	9	7	1	1	61	17	1621
2018	Provides services to public	21	30	24	15	8	1	2	52	23	1220
2018	Does not provide services to public	22	34	24	11	8	0	1	56	19	1428

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	20	23	18	20	1	0	38	38	1216
2020	Does not provide services to public	25	24	21	15	14	1	1	49	29	2032
2019	Provides services to public	14	20	22	17	25	0	0	35	43	1263
2019	Does not provide services to public	23	27	22	14	13	0	1	51	27	1624
2018	Provides services to public	16	18	22	17	25	0	1	34	43	1219
2018	Does not provide services to public	20	24	24	16	15	1	1	45	31	1430

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	25	14	10	9	0	3	66	20	1213
2020	Does not provide services to public	41	24	14	10	8	0	2	67	18	2022
2019	Provides services to public	39	28	15	7	8	0	2	70	15	1264
2019	Does not provide services to public	53	23	11	5	4	0	4	79	9	1631
2018	Provides services to public	39	27	15	7	7	1	4	69	15	1223
2018	Does not provide services to public	45	27	13	5	5	0	6	76	10	1430

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	25	27	21	13	12	1	52	26	1214
2020	Does not provide services to public	27	26	21	12	13	0	54	25	2026
2019	Provides services to public	23	32	20	12	12	1	55	25	1268
2019	Does not provide services to public	34	29	19	10	7	1	64	17	1637
2018	Provides services to public	24	27	22	13	13	1	51	26	1223
2018	Does not provide services to public	31	29	21	9	9	1	60	18	1436

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	25	19	12	11	0	5	56	23	1215
2020	Does not provide services to public	33	23	19	8	10	0	6	60	20	2030

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	30	33	20	10	6	1	1	63	16	1217
2020	Does not provide services to public	32	37	18	7	4	1	1	70	11	2031
2019	Provides services to public	25	35	23	10	7	0	1	60	17	1258
2019	Does not provide services to public	29	34	20	9	6	1	2	65	15	1627
2018	Provides services to public	22	32	25	12	7	1	1	55	20	1223
2018	Does not provide services to public	25	36	22	9	6	1	1	61	16	1435

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	23	28	25	13	10	1	1	52	23	1214
2020	Does not provide services to public	26	32	23	12	6	0	1	58	19	2031
2019	Provides services to public	21	30	24	14	11	1	0	52	25	1263
2019	Does not provide services to public	20	34	25	13	7	1	1	55	20	1631
2018	Provides services to public	17	30	27	16	9	1	1	48	25	1221
2018	Does not provide services to public	20	31	26	13	9	0	1	52	22	1432

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	30	30	19	12	8	0	1	60	20	1217
2020	Does not provide services to public	31	31	19	12	6	0	1	63	18	2029
2019	Provides services to public	26	30	21	12	10	1	1	57	22	1258
2019	Does not provide services to public	24	32	21	13	9	0	1	57	22	1630
2018	Provides services to public	23	31	22	13	10	0	1	55	23	1222
2018	Does not provide services to public	23	31	24	11	10	0	1	54	21	1433

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	43	24	14	10	8	1	1	68	18	1212
2020	Does not provide services to public	47	26	13	7	5	1	1	74	13	2025
2019	Provides services to public	36	27	16	9	10	0	0	64	19	1260
2019	Does not provide services to public	44	26	14	8	7	1	1	71	15	1630

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	31	21	11	9	0	1	58	20	1216
2020	Does not provide services to public	28	32	23	11	6	0	0	60	17	2026

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	21	31	25	14	9	0	1	52	23	1217
2020	Does not provide services to public	29	31	22	11	6	0	0	61	17	2025
2019	Provides services to public	26	35	19	12	7	1	0	61	20	1256
2019	Does not provide services to public	32	34	20	8	5	0	0	66	14	1627
2018	Provides services to public	24	30	23	16	7	0	1	54	23	1218
2018	Does not provide services to public	27	34	21	10	7	0	1	61	18	1429

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	43	29	16	5	4	0	1	74	10	1215
2020	Does not provide services to public	49	30	13	4	2	0	1	80	7	2023
2019	Provides services to public	42	26	15	8	7	1	1	70	15	1253
2019	Does not provide services to public	52	24	12	6	5	0	1	77	11	1622
2018	Provides services to public	42	26	16	7	6	0	2	70	13	1209
2018	Does not provide services to public	53	24	12	6	4	0	1	78	10	1427

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	33	22	10	8	0	0	60	18	1217
2020	Does not provide services to public	28	37	21	9	5	0	0	66	13	2021

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	61	20	9	3	2	0	5	85	6	1215
2020	Does not provide services to public	69	18	6	2	1	0	4	90	4	2026
2019	Provides services to public	63	16	7	4	3	1	5	84	8	1256
2019	Does not provide services to public	72	12	5	3	2	1	6	90	5	1627
2018	Provides services to public	60	19	9	4	4	1	4	83	8	1211
2018	Does not provide services to public	71	13	7	2	2	1	5	89	4	1427

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	66	14	7	5	4	1	3	84	9	1221
2020	Does not provide services to public	78	10	4	3	3	1	2	90	5	2023
2019	Provides services to public	57	18	10	6	7	1	2	77	13	1256
2019	Does not provide services to public	63	16	8	5	6	1	2	81	11	1626
2018	Provides services to public	56	19	12	5	5	1	2	77	11	1222
2018	Does not provide services to public	65	15	7	4	5	1	3	83	10	1433

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	56	26	9	4	2	2	85	6	1214
2020	Does not provide services to public	65	23	7	1	2	1	89	3	2020
2019	Provides services to public	45	31	12	6	4	1	77	10	1254
2019	Does not provide services to public	53	28	10	4	3	1	83	7	1621
2018	Provides services to public	43	32	15	5	4	1	76	9	1221
2018	Does not provide services to public	53	29	11	4	3	1	82	7	1437

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	59	19	10	5	5	0	1	79	11	1215
2020	Does not provide services to public	64	18	8	4	4	0	1	83	8	2015
2019	Provides services to public	49	24	12	6	8	0	1	74	15	1252
2019	Does not provide services to public	60	19	9	6	6	0	1	79	12	1619
2018	Provides services to public	49	20	14	9	6	1	1	71	15	1214
2018	Does not provide services to public	54	23	11	6	5	0	1	78	11	1431

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	55	15	5	2	1	0	22	90	4	1219
2020	Does not provide services to public	61	12	5	2	1	0	19	91	3	2023
2019	Provides services to public	50	16	6	2	2	0	23	86	5	1248
2019	Does not provide services to public	55	13	5	2	2	0	24	89	5	1613
2018	Provides services to public	49	13	6	2	2	0	28	86	6	1216
2018	Does not provide services to public	52	11	5	2	1	1	28	88	4	1425

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	48	27	13	6	3	0	3	77	9	1222
2020	Does not provide services to public	69	19	6	2	0	0	3	91	3	2034
2019	Provides services to public	46	29	13	6	4	0	2	77	9	1256
2019	Does not provide services to public	65	19	7	2	1	0	4	89	4	1621
2018	Provides services to public	43	29	15	6	2	1	4	75	9	1217
2018	Does not provide services to public	63	20	8	3	1	0	5	88	4	1431

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	66	17	7	3	4	1	3	86	7	1223
2020	Does not provide services to public	67	17	7	3	3	0	2	86	7	2036
2019	Provides services to public	63	19	9	3	3	1	2	84	7	1259
2019	Does not provide services to public	64	17	9	3	4	1	2	84	7	1621
2018	Provides services to public	62	17	8	4	5	1	3	82	10	1221
2018	Does not provide services to public	61	16	9	4	7	1	3	80	11	1435

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	31	14	6	2	2	78	8	1222
2020	Does not provide services to public	46	30	16	5	2	1	77	7	2034
2019	Provides services to public	52	30	11	4	2	2	83	6	1251
2019	Does not provide services to public	55	27	11	4	2	2	83	6	1620
2018	Provides services to public	49	30	14	4	1	2	81	5	1216
2018	Does not provide services to public	50	28	14	4	3	1	78	8	1434

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	25	38	22	8	5	1	0	64	13	1219
2020	Does not provide services to public	31	41	19	6	3	0	0	72	9	2035

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	11	29	37	16	6	0	41	22	1220
2020	Does not provide services to public	14	33	34	13	5	0	48	18	2032
2019	Provides services to public	12	28	36	17	7	0	40	24	1267
2019	Does not provide services to public	17	36	31	11	4	0	54	15	1639
2018	Provides services to public	11	26	39	17	7	0	37	24	1227
2018	Does not provide services to public	13	35	33	13	5	1	48	18	1444

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	16	25	37	16	6	0	22	41	1217
2020	Does not provide services to public	12	21	38	21	8	0	29	33	2027
2019	Provides services to public	17	22	38	16	7	0	23	39	1254
2019	Does not provide services to public	11	17	38	22	11	1	33	29	1625
2018	Provides services to public	13	24	39	17	6	1	23	38	1204
2018	Does not provide services to public	10	19	39	23	9	0	32	29	1423

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	42	15	6	2	1	76	8	1223
2020	Does not provide services to public	42	39	11	5	2	1	82	7	2035
2019	Provides services to public	23	40	17	12	7	2	64	19	1262
2019	Does not provide services to public	29	41	15	9	5	2	71	14	1632
2018	Provides services to public	19	42	20	10	7	2	62	18	1215
2018	Does not provide services to public	25	45	15	9	4	3	71	13	1437

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	34	15	12	7	3	0	65	19	1214
2020	Does not provide services to public	37	34	13	10	4	2	0	72	15	2025

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	28	11	14	10	1	1	65	24	1216
2020	Does not provide services to public	42	28	10	11	7	1	0	71	19	2031

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	44	27	14	6	5	3	1	74	12	1217
2020	Does not provide services to public	51	26	12	4	3	2	1	80	7	2024

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	30	17	14	8	2	0	59	23	1221
2020	Does not provide services to public	34	34	15	9	6	1	0	69	16	2038
2019	Provides services to public	15	32	22	17	13	1	0	47	30	1262
2019	Does not provide services to public	22	34	17	16	10	2	0	56	26	1637
2018	Provides services to public	15	31	21	18	12	1	1	47	31	1226
2018	Does not provide services to public	18	36	17	17	9	2	0	55	27	1437

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	35	42	12	9	2	0	0	77	11	1221
2020	Does not provide services to public	41	42	9	6	1	1	0	83	8	2037

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	35	40	12	10	3	0	0	75	13	1223
2020	Does not provide services to public	40	39	11	8	2	1	0	79	10	2034

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	37	38	15	6	3	0	1	76	9	1208
2020	Does not provide services to public	36	39	17	6	1	1	1	76	7	2023

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	34	14	6	3	1	1	77	9	1221
2020	Does not provide services to public	46	35	11	3	1	2	1	84	4	2028

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	49	17	10	2	2	11	9	83	5	1221
2020	Does not provide services to public	64	17	6	1	1	6	5	91	2	2034

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	46	35	11	4	2	1	0	82	6	1216
2020	Does not provide services to public	52	34	7	3	2	1	0	88	5	2026

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	46	28	10	8	6	1	0	75	15	1218
2020	Does not provide services to public	53	28	8	6	4	1	0	82	10	2024

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	29	13	6	4	1	0	77	11	1219
2020	Does not provide services to public	60	26	8	3	2	1	0	87	5	2035

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	22	47	15	11	4	0	0	69	16	296
2020	Does not provide services to public	23	44	13	15	4	1	1	68	19	602
2019	Provides services to public	18	49	11	15	5	2	0	68	20	343
2019	Does not provide services to public	21	45	10	17	5	2	1	67	22	469

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	89	11	297
2020	Does not provide services to public	96	4	602

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	31	20	22	10	0	0	48	32	276
2020	Does not provide services to public	15	33	17	21	14	0	0	48	35	581

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	12	88	1214
2020	Does not provide services to public	9	91	2026

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	15	85	1218
2020	Does not provide services to public	13	87	2031
2019	Provides services to public	21	79	1266
2019	Does not provide services to public	18	82	1638

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	53	47	184
2020	Does not provide services to public	50	50	261

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	74	26	184
2020	Does not provide services to public	79	21	261
2019	Provides services to public	79	21	279
2019	Does not provide services to public	83	17	308

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	49	33	11	6	1	1	82	7	141
2020	Does not provide services to public	59	27	6	5	3	0	86	8	206
2019	Provides services to public	44	34	8	9	3	1	79	13	220
2019	Does not provide services to public	52	30	5	10	3	0	82	13	253

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	29	11	5	4	2	3	78	10	1223
2020	Does not provide services to public	54	28	7	4	2	2	2	86	6	2033

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	45	19	1	55	45	1224
2020	Does not provide services to public	31	48	20	1	61	39	2039

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	39	61	456
2020	Does not provide services to public	37	63	628

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	11	19	17	20	31	0	2	31	52	456
2020	Does not provide services to public	14	22	15	20	22	1	6	38	45	627

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	7	17	15	17	42	1	1	25	60	457
2020	Does not provide services to public	8	17	14	23	36	1	2	26	60	629

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	18	12	10	8	3	9	67	20	1221
2020	Does not provide services to public	42	19	13	8	7	2	9	68	17	2032
2019	Provides services to public	32	19	16	12	12	2	7	56	26	1260
2019	Does not provide services to public	36	19	16	11	12	1	5	59	25	1620
2018	Provides services to public	33	17	17	10	12	2	9	56	25	1221
2018	Does not provide services to public	35	20	15	11	12	1	7	59	25	1439

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Indigenous Services Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture