2020 Public Service Employee Survey Results for Indigenous Services Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	45	3	12	6	1	0	78	19	102
2020	Non-shift worker	34	46	4	12	4	0	0	79	16	3164

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	69	23	2	4	2	1	0	93	5	102
2020	Non-shift worker	75	18	3	2	1	0	1	94	3	3154

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	42	12	8	5	0	74	13	102
2020	Non-shift worker	38	37	10	11	3	1	76	14	3162
2019	Shift worker	28	50	6	14	2	0	78	16	86
2019	Non-shift worker	40	35	7	11	7	0	75	18	2796

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	37	12	7	7	0	74	13	102
2020	Non-shift worker	31	40	12	12	5	1	71	17	3150
2019	Shift worker	30	39	13	14	4	0	68	18	87
2019	Non-shift worker	24	39	13	16	8	0	63	24	2783
2018	Shift worker	30	40	6	18	3	4	72	22	80
2018	Non-shift worker	21	43	11	16	9	1	64	25	2588

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	36	10	13	1	76	14	101
2020	Non-shift worker	42	36	10	8	3	79	11	3137
2019	Shift worker	36	37	10	10	7	74	17	87
2019	Non-shift worker	39	36	11	9	4	75	13	2782

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	30	11	8	10	0	71	18	101
2020	Non-shift worker	43	31	10	10	6	0	74	16	3151
2019	Shift worker	33	32	18	7	10	0	65	17	87
2019	Non-shift worker	40	33	10	11	6	0	73	17	2792
2018	Shift worker	33	27	16	17	7	1	60	24	80
2018	Non-shift worker	37	35	11	10	6	0	72	17	2587

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	32	13	4	2	82	5	102
2020	Non-shift worker	41	39	10	6	3	80	10	3156
2019	Shift worker	37	42	9	7	5	78	13	86
2019	Non-shift worker	37	41	10	7	5	78	12	2795
2018	Shift worker	33	43	12	8	5	75	13	79
2018	Non-shift worker	33	42	12	9	4	75	13	2575

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	35	13	9	6	0	72	15	102
2020	Non-shift worker	35	34	13	12	6	0	69	18	3156
2019	Shift worker	28	26	23	13	10	0	54	22	86
2019	Non-shift worker	29	36	14	13	9	0	65	21	2795
2018	Shift worker	36	28	7	16	11	2	66	27	80
2018	Non-shift worker	25	33	16	14	11	0	59	25	2584

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	33	16	9	3	71	13	102
2020	Non-shift worker	34	40	11	11	4	74	15	3142
2019	Shift worker	36	54	5	2	3	90	5	86
2019	Non-shift worker	29	40	11	13	6	69	19	2786
2018	Shift worker	30	33	19	13	5	63	18	80
2018	Non-shift worker	26	43	12	12	7	69	19	2580

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	33	13	9	0	0	78	9	101
2020	Non-shift worker	49	36	8	5	2	0	85	7	3144
2019	Shift worker	42	33	15	4	6	0	75	10	86
2019	Non-shift worker	42	38	11	6	3	0	80	9	2781
2018	Shift worker	39	28	15	4	9	4	71	13	80
2018	Non-shift worker	42	41	10	5	2	1	83	8	2581

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	33	15	9	5	0	70	14	102
2020	Non-shift worker	37	33	13	10	6	0	71	17	3149
2019	Shift worker	29	30	16	17	8	0	59	25	86
2019	Non-shift worker	32	35	13	11	8	0	67	19	2794
2018	Shift worker	32	34	11	10	12	1	67	22	80
2018	Non-shift worker	26	38	13	13	9	0	65	22	2571

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	28	8	2	1	0	90	2	102
2020	Non-shift worker	58	30	8	2	2	0	88	4	3142
2019	Shift worker	57	38	4	2	0	0	94	2	86
2019	Non-shift worker	54	32	8	3	2	0	87	5	2774
2018	Shift worker	62	21	7	4	6	1	83	10	79
2018	Non-shift worker	51	34	10	4	1	0	85	5	2563

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	34	16	9	5	71	13	101
2020	Non-shift worker	36	37	12	10	5	74	14	3141
2019	Shift worker	29	35	20	10	6	64	16	86
2019	Non-shift worker	31	37	13	11	7	69	18	2777
2018	Shift worker	27	41	6	16	10	68	26	80
2018	Non-shift worker	28	40	13	11	8	68	19	2570

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	29	20	6	6	69	11	102
2020	Non-shift worker	40	34	13	8	5	74	13	3152
2019	Shift worker	32	39	16	8	5	71	13	86
2019	Non-shift worker	37	34	13	9	6	71	15	2789
2018	Shift worker	34	31	12	14	9	65	23	80
2018	Non-shift worker	33	35	16	11	6	67	17	2574

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	39	15	6	4	2	75	11	101
2020	Non-shift worker	35	38	12	10	4	0	74	14	3132
2019	Shift worker	26	46	13	10	4	1	72	14	86
2019	Non-shift worker	30	39	13	11	6	0	69	17	2742
2018	Shift worker	30	28	17	14	11	0	57	25	78
2018	Non-shift worker	27	37	15	13	8	0	64	21	2572

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	38	8	5	0	0	87	5	102
2020	Non-shift worker	47	36	9	5	3	0	83	8	3162
2019	Shift worker	41	42	12	4	0	1	83	4	87
2019	Non-shift worker	42	39	10	6	3	0	81	9	2798
2018	Shift worker	52	30	8	6	3	0	82	9	80
2018	Non-shift worker	39	39	12	7	3	0	78	11	2580

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	20	14	15	7	1	64	23	101
2020	Non-shift worker	33	31	17	10	8	0	64	18	3145
2019	Shift worker	39	18	21	9	11	1	58	21	87
2019	Non-shift worker	31	32	19	10	8	1	64	17	2781
2018	Shift worker	44	30	5	10	3	7	80	15	79
2018	Non-shift worker	31	31	20	10	7	1	63	17	2588

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	15	23	27	16	17	1	2	33	39	100
2020	Non-shift worker	12	25	35	18	8	1	1	26	38	3163
2019	Shift worker	11	17	38	16	15	1	2	31	29	85
2019	Non-shift worker	13	26	37	16	6	1	1	22	40	2789
2018	Shift worker	12	20	36	13	11	7	1	26	34	78
2018	Non-shift worker	13	27	37	15	7	1	1	22	40	2589

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	25	18	19	20	4	3	42	39	101
2020	Non-shift worker	8	18	28	27	15	2	2	44	27	3142
2019	Shift worker	17	36	18	12	15	1	2	27	55	87
2019	Non-shift worker	17	24	30	18	9	2	1	28	41	2783
2018	Shift worker	15	24	12	15	20	5	7	41	45	78
2018	Non-shift worker	16	25	29	19	9	2	1	28	42	2584

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	15	16	34	15	15	3	2	31	33	101
2020	Non-shift worker	13	23	32	20	9	1	2	30	37	3152
2019	Shift worker	14	33	22	12	13	2	3	26	50	87
2019	Non-shift worker	19	25	30	16	6	2	1	23	45	2779
2018	Shift worker	21	15	17	21	11	2	13	38	42	77
2018	Non-shift worker	22	26	27	15	7	1	1	22	50	2580

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	11	22	30	21	3	4	55	21	102
2020	Non-shift worker	10	18	33	25	13	0	1	39	28	3141
2019	Shift worker	5	15	24	32	18	0	6	53	22	87
2019	Non-shift worker	9	16	36	26	12	1	1	38	25	2776
2018	Shift worker	8	15	19	28	19	4	7	52	26	76
2018	Non-shift worker	10	18	34	24	12	1	1	37	28	2577

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	15	19	17	20	23	3	3	46	36	102
2020	Non-shift worker	14	21	28	20	13	1	2	34	37	3156
2019	Shift worker	19	22	30	9	15	1	5	25	44	86
2019	Non-shift worker	18	22	29	17	10	2	2	29	41	2792
2018	Shift worker	21	10	19	27	16	0	6	46	33	77
2018	Non-shift worker	21	24	27	17	9	1	2	27	46	2581

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	18	16	15	19	7	2	37	45	101
2020	Non-shift worker	11	18	28	23	16	3	2	40	31	3146
2019	Shift worker	26	19	28	8	13	4	2	22	48	87
2019	Non-shift worker	17	23	28	16	11	2	2	29	42	2781
2018	Shift worker	29	7	23	17	15	2	5	35	40	77
2018	Non-shift worker	18	25	27	16	9	2	2	27	45	2579

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	24	22	18	17	4	3	38	38	101
2020	Non-shift worker	14	21	33	18	10	2	2	29	36	3151
2019	Shift worker	15	17	38	8	16	2	4	25	34	87
2019	Non-shift worker	19	24	31	15	7	2	1	23	45	2779
2018	Shift worker	18	15	19	25	7	7	9	38	39	77
2018	Non-shift worker	21	25	30	14	6	2	1	21	48	2590

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	19	32	20	17	1	0	37	31	102
2020	Non-shift worker	10	21	37	23	9	0	1	32	31	3157
2019	Shift worker	20	32	25	9	13	0	1	22	52	87
2019	Non-shift worker	15	23	32	19	9	1	1	29	39	2789

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	33	21	6	9	1	4	63	15	101
2020	Non-shift worker	27	29	19	10	6	5	3	61	17	3157
2019	Shift worker	23	22	28	14	7	2	5	49	22	87
2019	Non-shift worker	27	29	16	11	10	4	3	60	23	2797
2018	Shift worker	24	26	14	19	12	2	4	52	33	81
2018	Non-shift worker	21	30	20	13	10	5	2	55	24	2577

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	31	13	6	4	0	77	10	102
2020	Non-shift worker	46	28	9	10	6	1	75	17	3155
2019	Shift worker	37	29	11	16	5	2	67	22	87
2019	Non-shift worker	42	29	9	11	8	1	72	20	2794
2018	Shift worker	42	31	7	8	12	0	73	20	81
2018	Non-shift worker	38	30	10	11	9	1	69	21	2570

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	35	13	10	2	0	75	12	101
2020	Non-shift worker	52	32	7	7	3	0	83	9	3142
2019	Shift worker	38	33	11	8	10	1	72	18	87
2019	Non-shift worker	44	32	7	11	5	0	76	16	2790
2018	Shift worker	44	30	15	8	3	0	74	12	79
2018	Non-shift worker	40	37	9	9	5	0	77	14	2573

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	43	12	5	1	2	1	82	5	102
2020	Non-shift worker	46	35	10	6	3	1	0	81	8	3140
2019	Shift worker	37	30	22	8	3	0	0	67	11	86
2019	Non-shift worker	42	35	12	7	4	1	0	78	11	2790
2018	Shift worker	37	34	16	9	2	0	1	72	11	81
2018	Non-shift worker	37	39	13	7	4	1	0	76	11	2572

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	32	15	6	6	4	2	72	12	101
2020	Non-shift worker	46	25	12	6	5	4	2	76	11	3162

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	38	11	2	1	1	4	84	4	101
2020	Non-shift worker	53	24	12	4	3	1	3	80	7	3156
2019	Shift worker	36	33	19	5	2	3	4	73	7	86
2019	Non-shift worker	49	27	14	4	3	1	2	79	7	2800

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	35	8	8	3	0	81	11	101
2020	Non-shift worker	48	27	12	7	5	0	75	12	3158
2019	Shift worker	45	27	15	8	4	1	73	12	87
2019	Non-shift worker	42	30	13	8	7	0	73	15	2793
2018	Shift worker	40	32	8	14	6	0	72	21	82
2018	Non-shift worker	38	33	12	10	7	1	71	17	2564

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	32	11	2	3	2	0	84	5	102
2020	Non-shift worker	51	22	14	6	4	2	1	75	10	3151

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	38	7	5	3	0	0	84	9	102
2020	Non-shift worker	48	28	12	7	4	0	0	77	11	3154
2019	Shift worker	42	21	17	14	3	0	3	65	18	86
2019	Non-shift worker	43	30	10	9	7	0	1	74	16	2783
2018	Shift worker	45	32	8	9	7	0	0	77	16	82
2018	Non-shift worker	41	29	11	10	7	1	0	72	17	2553

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	40	60	102
2020	Non-shift worker	37	63	3163

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	13	13	4	8	3	19	68	15	102
2020	Non-shift worker	52	17	9	3	3	4	12	82	7	3162

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	34	9	6	3	0	82	9	102
2020	Non-shift worker	56	24	10	7	4	0	80	10	3168
2019	Shift worker	40	33	16	5	5	1	74	10	87
2019	Non-shift worker	50	27	10	7	6	0	77	13	2797
2018	Shift worker	54	24	3	7	12	0	78	19	81
2018	Non-shift worker	47	26	11	7	7	1	74	14	2558

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	31	11	7	7	6	0	74	14	101
2020	Non-shift worker	38	30	13	8	5	6	0	72	14	3164
2019	Shift worker	28	32	21	9	2	9	0	65	12	87
2019	Non-shift worker	30	33	15	10	8	4	0	65	19	2795
2018	Shift worker	23	24	24	9	6	11	4	55	18	82
2018	Non-shift worker	27	31	17	11	9	5	0	61	21	2585

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	32	12	7	11	2	0	69	18	102
2020	Non-shift worker	36	31	15	9	6	2	0	69	16	3154
2019	Shift worker	25	24	26	16	5	2	1	51	22	87
2019	Non-shift worker	27	33	16	12	10	2	0	62	23	2790
2018	Shift worker	25	28	16	14	10	5	4	58	25	81
2018	Non-shift worker	25	31	17	13	12	2	0	57	25	2588

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	34	16	7	14	5	60	23	102
2020	Non-shift worker	26	33	18	11	7	4	62	19	3152
2019	Shift worker	22	15	25	17	14	8	40	33	87
2019	Non-shift worker	20	30	19	15	11	4	53	28	2787
2018	Shift worker	19	26	17	14	12	12	51	29	82
2018	Non-shift worker	17	28	20	16	13	5	47	31	2580

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	37	14	10	13	1	63	23	102
2020	Non-shift worker	25	35	15	13	8	2	62	22	3156
2019	Shift worker	20	23	21	23	9	4	45	33	87
2019	Non-shift worker	19	29	17	19	13	3	49	33	2790
2018	Shift worker	15	31	11	18	16	9	51	37	81
2018	Non-shift worker	16	29	17	19	17	2	46	36	2586

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	15	10	4	9	12	7	71	16	102
2020	Non-shift worker	35	17	11	7	8	13	9	66	19	3160
2019	Shift worker	35	7	12	10	6	23	8	61	22	87
2019	Non-shift worker	30	14	10	9	11	18	9	59	27	2804

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	46	15	7	2	2	1	76	9	102
2020	Non-shift worker	29	43	16	8	3	1	0	73	11	3165
2019	Shift worker	24	35	20	18	2	1	0	59	20	87
2019	Non-shift worker	22	42	17	11	6	1	0	65	18	2798
2018	Shift worker	37	28	16	13	6	1	0	65	19	80
2018	Non-shift worker	20	42	17	13	6	1	0	63	20	2570

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	38	20	12	9	1	58	22	101
2020	Non-shift worker	19	34	20	17	8	2	54	25	3143
2019	Shift worker	15	18	28	25	14	1	33	39	85
2019	Non-shift worker	12	26	20	24	15	1	39	40	2791

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	32	17	7	10	2	1	65	17	102
2020	Non-shift worker	30	34	15	12	6	2	1	66	19	3154
2019	Shift worker	26	35	13	15	5	5	1	65	21	87
2019	Non-shift worker	27	33	15	13	8	3	1	63	22	2793
2018	Shift worker	24	34	17	6	11	6	1	63	19	80
2018	Non-shift worker	26	37	14	13	7	2	1	65	21	2582

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	38	19	5	4	2	72	9	100
2020	Non-shift worker	31	36	19	9	4	2	68	13	3151
2019	Shift worker	23	36	21	11	5	3	62	17	87
2019	Non-shift worker	26	34	22	9	8	2	61	17	2791
2018	Shift worker	28	35	22	7	8	0	63	15	79
2018	Non-shift worker	23	38	21	11	6	2	62	17	2573

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	25	19	16	9	6	1	53	27	102
2020	Non-shift worker	20	22	19	13	13	10	2	49	30	3159
2019	Shift worker	14	15	18	25	15	11	2	33	46	87
2019	Non-shift worker	17	21	19	13	18	9	2	43	35	2794
2018	Shift worker	27	17	11	14	19	8	5	50	37	81
2018	Non-shift worker	15	23	20	16	16	9	2	43	35	2579

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	26	21	11	8	2	0	60	19	101
2020	Non-shift worker	27	32	19	12	8	2	0	61	20	3156
2019	Shift worker	28	20	16	19	10	6	0	51	31	87
2019	Non-shift worker	22	32	17	14	11	2	0	56	27	2795
2018	Shift worker	32	26	14	17	9	1	1	59	27	80
2018	Non-shift worker	19	31	18	15	13	3	0	52	30	2581

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	32	17	10	11	4	1	61	22	102
2020	Non-shift worker	24	27	17	13	13	4	2	54	28	3161
2019	Shift worker	20	28	21	11	16	2	1	49	29	87
2019	Non-shift worker	20	27	15	15	18	3	1	50	34	2796
2018	Shift worker	21	30	11	9	15	8	6	59	28	80
2018	Non-shift worker	18	24	17	17	20	3	1	44	39	2583

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	26	13	11	4	1	4	71	15	102
2020	Non-shift worker	48	24	14	7	4	1	3	75	11	3160
2019	Shift worker	44	22	17	8	5	0	3	68	14	87
2019	Non-shift worker	48	26	13	6	3	1	4	77	10	2794

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	18	15	6	3	4	4	73	11	102
2020	Non-shift worker	47	25	14	6	4	1	3	75	10	3163
2019	Shift worker	37	21	24	9	7	1	1	59	16	87
2019	Non-shift worker	43	25	17	7	5	1	3	70	12	2787

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	13	7	1	3	1	4	88	4	101
2020	Non-shift worker	70	11	6	2	4	4	3	87	6	3146
2019	Shift worker	54	22	12	5	1	2	4	81	6	86
2019	Non-shift worker	64	12	8	3	5	4	4	83	9	2792

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	11	10	7	2	0	10	79	10	102
2020	Non-shift worker	71	12	5	1	2	2	7	91	3	3156
2019	Shift worker	57	20	7	4	3	2	6	84	8	87
2019	Non-shift worker	73	8	5	2	2	3	9	91	4	2787

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	42	16	11	3	2	1	69	14	102
2020	Non-shift worker	24	42	17	9	4	3	0	69	14	3158
2019	Shift worker	11	34	29	12	5	3	6	50	18	87
2019	Non-shift worker	20	42	18	11	5	3	0	64	17	2795
2018	Shift worker	21	33	22	13	8	3	0	56	21	81
2018	Non-shift worker	19	36	21	12	8	3	0	57	21	2588

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	41	18	6	2	1	0	74	8	102
2020	Non-shift worker	37	37	13	8	4	1	0	75	12	3150
2019	Shift worker	28	43	20	7	1	1	1	72	8	87
2019	Non-shift worker	31	39	14	9	5	1	0	72	14	2785
2018	Shift worker	51	32	9	5	4	0	0	83	8	81
2018	Non-shift worker	33	40	13	7	4	1	0	75	12	2574

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	29	15	6	3	6	0	76	9	102
2020	Non-shift worker	41	35	13	5	3	3	0	78	8	3158
2019	Shift worker	37	34	17	7	4	0	1	72	11	87
2019	Non-shift worker	38	37	13	6	4	2	0	77	10	2790
2018	Shift worker	42	37	15	2	4	0	0	79	6	82
2018	Non-shift worker	36	37	14	6	4	2	0	75	10	2577

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	36	13	6	4	7	0	75	11	102
2020	Non-shift worker	36	33	16	7	4	5	0	72	11	3166

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	29	11	7	2	5	1	79	9	101
2020	Non-shift worker	42	29	13	7	5	3	1	74	12	3157

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	34	7	4	1	1	88	5	101
2020	Non-shift worker	49	33	10	5	3	0	83	7	3157
2019	Shift worker	33	39	16	6	5	0	72	12	87
2019	Non-shift worker	42	36	12	6	4	0	78	10	2794
2018	Shift worker	47	34	12	5	2	0	81	7	82
2018	Non-shift worker	39	38	12	6	4	0	78	10	2577

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	28	19	9	1	1	72	9	102
2020	Non-shift worker	36	31	17	9	6	1	68	15	3160
2019	Shift worker	30	32	21	8	8	1	62	17	87
2019	Non-shift worker	29	31	19	11	9	0	61	20	2797
2018	Shift worker	38	29	11	13	8	0	67	22	82
2018	Non-shift worker	27	32	20	11	10	1	59	21	2572

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	29	23	6	0	1	71	6	102
2020	Non-shift worker	36	34	15	9	4	0	71	14	3144
2019	Shift worker	32	30	23	9	7	0	62	15	87
2019	Non-shift worker	29	34	16	12	8	0	64	20	2788
2018	Shift worker	37	24	18	12	8	0	61	20	82
2018	Non-shift worker	27	34	19	13	8	0	61	21	2563

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	23	33	5	4	4	0	57	9	102
2020	Non-shift worker	35	24	18	12	8	3	0	61	20	3158
2019	Shift worker	26	20	27	10	14	3	0	47	25	87
2019	Non-shift worker	29	25	18	13	11	3	0	56	25	2796
2018	Shift worker	36	22	9	12	16	3	1	61	29	82
2018	Non-shift worker	27	23	20	14	12	3	0	52	27	2579

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	22	36	42	102
2020	Non-shift worker	27	35	38	3166
2019	Shift worker	31	32	37	87
2019	Non-shift worker	31	34	35	2806
2018	Shift worker	35	24	40	81
2018	Non-shift worker	32	30	38	2588

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Shift worker	11	28	17	0	0	43	22
2020	Non-shift worker	14	29	43	3	4	7	895
2019	Shift worker	2	37	23	12	15	11	33
2019	Non-shift worker	15	27	40	6	6	7	936
2018	Shift worker	14	29	19	8	17	13	31
2018	Non-shift worker	14	26	36	8	8	8	878

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	102
2020	Non-shift worker	15	85	3160
2019	Shift worker	29	71	87
2019	Non-shift worker	21	79	2800
2018	Shift worker	28	72	82
2018	Non-shift worker	20	80	2587

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	62	38	18
2020	Non-shift worker	48	52	465
2019	Shift worker	33	67	21
2019	Non-shift worker	50	50	588
2018	Shift worker	29	71	19
2018	Non-shift worker	49	51	534

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	30	70	18
2020	Non-shift worker	59	41	465
2019	Shift worker	66	34	21
2019	Non-shift worker	57	43	588
2018	Shift worker	64	36	19
2018	Non-shift worker	59	41	534

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	32	68	21
2019	Non-shift worker	16	84	588
2018	Shift worker	20	80	19
2018	Non-shift worker	15	85	534

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	18
2020	Non-shift worker	6	94	465
2018	Shift worker	0	100	19
2018	Non-shift worker	7	93	534

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	51	49	18
2020	Non-shift worker	42	58	465
2019	Shift worker	47	53	21
2019	Non-shift worker	42	58	582
2018	Shift worker	23	77	19
2018	Non-shift worker	45	55	535

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	42	58	18
2020	Non-shift worker	44	56	465
2019	Shift worker	55	45	21
2019	Non-shift worker	42	58	582
2018	Shift worker	38	62	19
2018	Non-shift worker	40	60	535

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	25	75	18
2020	Non-shift worker	47	53	465
2019	Shift worker	57	43	21
2019	Non-shift worker	50	50	582
2018	Shift worker	41	59	19
2018	Non-shift worker	50	50	535

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	34	66	18
2020	Non-shift worker	42	58	465
2019	Shift worker	33	67	21
2019	Non-shift worker	40	60	582
2018	Shift worker	23	77	19
2018	Non-shift worker	41	59	535

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	31	69	21
2019	Non-shift worker	38	62	582
2018	Shift worker	24	76	19
2018	Non-shift worker	38	62	535

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	56	44	18
2020	Non-shift worker	53	47	465
2018	Shift worker	46	54	19
2018	Non-shift worker	52	48	535

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	33	67	18
2020	Non-shift worker	36	64	465
2019	Shift worker	33	67	21
2019	Non-shift worker	35	65	582

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	19
2018	Non-shift worker	2	98	535

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	19
2018	Non-shift worker	6	94	535

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	21
2019	Non-shift worker	10	90	582

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	30	70	18
2020	Non-shift worker	50	50	465
2019	Shift worker	60	40	21
2019	Non-shift worker	48	52	582
2018	Shift worker	60	40	19
2018	Non-shift worker	47	53	535

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	30	70	21
2019	Non-shift worker	27	73	582

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	58	42	21
2019	Non-shift worker	60	40	581
2018	Shift worker	41	59	19
2018	Non-shift worker	54	46	534

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	34	66	18
2020	Non-shift worker	29	71	465
2019	Shift worker	28	72	21
2019	Non-shift worker	33	67	581
2018	Shift worker	37	63	19
2018	Non-shift worker	27	73	534

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	18
2020	Non-shift worker	11	89	465
2018	Shift worker	0	100	19
2018	Non-shift worker	8	92	534

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	19
2018	Non-shift worker	9	91	534

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	19
2018	Non-shift worker	5	95	534

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	19
2018	Non-shift worker	10	90	534

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	23	77	21
2019	Non-shift worker	21	79	581
2018	Shift worker	19	81	19
2018	Non-shift worker	27	73	534

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	21	79	19
2018	Non-shift worker	17	83	512

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	19
2018	Non-shift worker	12	88	512

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	19
2018	Non-shift worker	10	90	512

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	47	53	19
2018	Non-shift worker	47	53	512

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	19
2018	Non-shift worker	2	98	512

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	50	50	19
2018	Non-shift worker	62	38	512

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	20	20	3	8	21	9	57	15	102
2020	Non-shift worker	17	15	19	7	9	26	6	47	24	3164
2019	Shift worker	13	19	17	14	17	15	6	40	39	86
2019	Non-shift worker	13	16	21	10	12	22	5	41	30	2794
2018	Shift worker	22	14	14	12	9	16	14	51	29	82
2018	Non-shift worker	12	18	25	11	11	19	5	39	28	2582

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	26	25	7	3	10	2	60	11	101
2020	Non-shift worker	29	28	20	7	7	8	1	63	16	3163
2019	Shift worker	22	31	13	13	12	7	2	59	27	86
2019	Non-shift worker	26	28	19	9	9	8	1	59	20	2801
2018	Shift worker	36	21	24	7	2	6	4	64	10	82
2018	Non-shift worker	22	31	21	9	8	7	1	57	19	2579

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	102
2020	Non-shift worker	9	91	3153
2019	Shift worker	15	85	86
2019	Non-shift worker	12	88	2793
2018	Shift worker	21	79	81
2018	Non-shift worker	12	88	2593

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	13
2019	Non-shift worker	38	62	347

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	60	40	16
2018	Non-shift worker	68	32	307

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	5	95	307

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	13
2019	Non-shift worker	12	88	347
2018	Shift worker	0	100	16
2018	Non-shift worker	12	88	307

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	57	43	13
2019	Non-shift worker	51	49	344

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	13
2019	Non-shift worker	5	95	344
2018	Shift worker	0	100	16
2018	Non-shift worker	5	95	307

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	7	93	307

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	0	100	307

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	13
2019	Non-shift worker	0	100	344

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	33	67	16
2018	Non-shift worker	25	75	308

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	13
2019	Non-shift worker	5	95	340
2018	Shift worker	0	100	16
2018	Non-shift worker	4	96	308

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	12	88	308

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	2	98	308

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	13
2019	Non-shift worker	10	90	340

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	8	92	307

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	44	56	16
2018	Non-shift worker	56	44	308

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	2	98	303

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	4	96	303

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	3	97	303

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	7	93	303

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	10	90	303

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	11	89	303

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	7	93	303

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	37	63	16
2018	Non-shift worker	39	61	303

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	22	78	16
2018	Non-shift worker	63	37	303

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	16
2018	Non-shift worker	2	98	303

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	18	22	2	2	26	10	60	5	101
2020	Non-shift worker	18	15	22	5	5	30	6	51	15	3156
2019	Shift worker	10	14	24	6	12	21	13	36	28	86
2019	Non-shift worker	16	15	25	6	8	26	5	44	19	2793
2018	Shift worker	20	14	24	8	3	24	6	49	16	81
2018	Non-shift worker	14	17	29	6	6	23	5	43	17	2579

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	27	24	2	2	14	2	66	5	102
2020	Non-shift worker	31	29	19	6	4	9	1	67	11	3155
2019	Shift worker	25	29	14	13	5	6	8	62	21	86
2019	Non-shift worker	28	26	21	6	7	10	2	62	15	2790
2018	Shift worker	37	22	16	7	5	8	4	67	14	81
2018	Non-shift worker	23	29	24	7	6	9	1	58	14	2581

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	17	23	12	18	2	2	45	31	102
2020	Non-shift worker	34	25	17	10	12	0	1	60	22	3161

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	33	16	19	8	1	1	56	27	102
2020	Non-shift worker	30	30	20	10	10	0	1	60	20	3150
2019	Shift worker	14	21	19	20	26	0	1	35	46	86
2019	Non-shift worker	19	25	22	14	19	0	1	44	34	2794
2018	Shift worker	26	12	22	11	25	0	4	40	37	81
2018	Non-shift worker	17	22	23	16	21	0	1	40	37	2586

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	17	23	18	16	1	1	41	35	102
2020	Non-shift worker	17	26	25	16	16	0	0	42	33	3162
2019	Shift worker	21	29	20	13	17	0	0	50	30	86
2019	Non-shift worker	18	26	26	16	13	0	0	44	30	2797
2018	Shift worker	25	26	19	18	8	0	4	53	27	82
2018	Non-shift worker	16	25	28	15	15	0	0	41	30	2584

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	22	24	5	7	2	6	61	12	102
2020	Non-shift worker	24	30	22	13	10	0	1	55	23	3152
2019	Shift worker	29	39	11	9	7	0	6	72	17	86
2019	Non-shift worker	25	33	22	11	8	1	1	59	19	2778
2018	Shift worker	32	39	13	5	3	2	6	77	9	80
2018	Non-shift worker	21	31	24	13	8	1	1	53	22	2571

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	16	22	8	23	2	0	44	33	102
2020	Non-shift worker	21	23	22	17	16	1	1	45	33	3151
2019	Shift worker	16	17	29	13	25	0	1	33	38	86
2019	Non-shift worker	19	24	22	15	18	0	1	43	34	2780
2018	Shift worker	30	15	21	2	28	0	4	47	32	81
2018	Non-shift worker	18	21	23	17	19	1	1	40	37	2571

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	18	17	15	9	1	3	58	25	100
2020	Non-shift worker	40	25	14	10	8	0	2	67	19	3140
2019	Shift worker	45	22	12	8	10	0	2	69	19	86
2019	Non-shift worker	46	26	13	6	6	0	3	75	12	2788
2018	Shift worker	54	28	8	1	0	2	6	90	2	82
2018	Non-shift worker	42	27	14	6	6	0	5	72	13	2574

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	26	17	13	14	1	1	54	28	102
2020	Non-shift worker	26	26	21	13	13	0	0	53	25	3144
2019	Shift worker	25	32	12	17	13	0	1	58	30	86
2019	Non-shift worker	29	30	20	11	9	0	1	60	20	2799
2018	Shift worker	31	24	16	7	14	4	4	60	23	82
2018	Non-shift worker	27	28	22	11	11	0	1	56	22	2581

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	23	18	11	6	2	8	61	19	102
2020	Non-shift worker	31	24	19	10	11	0	6	58	21	3150

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	32	19	6	6	3	1	67	13	101
2020	Non-shift worker	31	35	19	8	4	1	1	68	13	3154
2019	Shift worker	28	39	15	13	5	0	0	67	18	86
2019	Non-shift worker	27	34	22	9	7	1	1	62	16	2779
2018	Shift worker	34	32	9	13	4	4	4	72	18	82
2018	Non-shift worker	23	34	24	11	7	1	1	57	18	2578

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	17	24	16	6	2	4	51	24	102
2020	Non-shift worker	24	31	24	13	7	0	1	56	20	3150
2019	Shift worker	27	37	20	11	4	2	0	65	15	86
2019	Non-shift worker	20	32	25	13	9	1	1	53	23	2788
2018	Shift worker	29	29	24	4	6	0	9	63	11	82
2018	Non-shift worker	18	30	26	15	9	1	1	49	24	2574

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	23	17	13	7	0	2	63	20	102
2020	Non-shift worker	30	31	19	12	7	0	1	62	19	3150
2019	Shift worker	25	39	21	11	3	2	0	65	14	86
2019	Non-shift worker	25	30	21	13	9	0	1	56	22	2782
2018	Shift worker	29	28	14	14	8	4	4	62	24	82
2018	Non-shift worker	23	31	23	12	10	0	1	55	22	2576

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	23	11	8	4	2	2	77	12	102
2020	Non-shift worker	45	25	13	8	6	1	1	71	15	3141
2019	Shift worker	34	27	24	8	7	0	1	61	15	85
2019	Non-shift worker	40	27	15	9	8	1	1	68	17	2786

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	23	19	5	10	1	2	65	15	102
2020	Non-shift worker	27	32	22	11	7	0	0	59	18	3148

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	17	24	18	8	1	1	49	26	102
2020	Non-shift worker	25	32	23	12	7	0	1	57	20	3147
2019	Shift worker	31	36	15	13	3	2	0	68	16	85
2019	Non-shift worker	29	34	20	10	6	0	0	64	16	2777
2018	Shift worker	40	29	16	5	7	0	4	72	12	82
2018	Non-shift worker	25	32	22	13	7	0	1	57	21	2567

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	27	21	8	3	0	2	68	11	101
2020	Non-shift worker	47	30	14	4	3	0	1	78	8	3143
2019	Shift worker	31	30	22	9	6	2	1	62	15	84
2019	Non-shift worker	48	25	13	7	6	0	1	74	12	2771
2018	Shift worker	56	19	11	4	6	0	4	78	11	78
2018	Non-shift worker	48	25	14	7	5	0	1	74	12	2560

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	23	28	9	12	0	0	50	21	102
2020	Non-shift worker	28	36	21	9	6	0	0	64	15	3142

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	16	14	5	6	0	5	75	11	102
2020	Non-shift worker	66	19	7	2	2	0	4	89	4	3146
2019	Shift worker	53	19	11	10	5	0	3	74	15	86
2019	Non-shift worker	68	14	6	3	3	1	6	88	6	2775
2018	Shift worker	58	20	7	0	1	4	10	91	1	80
2018	Non-shift worker	66	16	8	3	3	1	4	86	6	2560

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	65	16	13	2	1	1	2	83	4	101
2020	Non-shift worker	73	12	5	4	3	1	2	88	7	3148
2019	Shift worker	43	24	17	10	5	0	1	68	15	83
2019	Non-shift worker	61	17	9	5	6	1	2	79	12	2779
2018	Shift worker	61	14	11	6	1	1	6	80	7	82
2018	Non-shift worker	61	17	9	5	5	1	2	80	10	2576

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	31	12	2	1	1	3	84	3	100
2020	Non-shift worker	62	24	8	2	2	0	2	88	4	3140
2019	Shift worker	45	30	11	9	2	0	2	77	12	83
2019	Non-shift worker	50	30	11	5	4	0	1	80	8	2773
2018	Shift worker	52	25	9	7	3	0	4	81	10	81
2018	Non-shift worker	48	31	13	4	3	0	1	79	8	2581

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	20	10	3	4	1	2	82	7	100
2020	Non-shift worker	62	18	9	5	4	0	1	82	9	3136
2019	Shift worker	46	24	8	9	11	0	2	72	20	83
2019	Non-shift worker	55	21	11	6	7	0	1	77	13	2769
2018	Shift worker	53	18	8	8	9	0	4	74	18	80
2018	Non-shift worker	52	22	12	7	6	1	1	74	13	2569

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	18	8	0	1	0	24	89	1	101
2020	Non-shift worker	59	13	4	2	1	0	20	91	4	3149
2019	Shift worker	55	12	6	0	5	0	22	86	6	81
2019	Non-shift worker	53	14	5	2	2	0	23	88	5	2759
2018	Shift worker	58	10	2	1	0	4	24	96	1	81
2018	Non-shift worker	50	12	6	2	1	0	28	87	5	2562

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	23	13	12	0	1	7	72	13	102
2020	Non-shift worker	61	22	8	3	2	0	3	86	5	3161
2019	Shift worker	59	14	11	8	6	0	2	74	14	83
2019	Non-shift worker	56	24	10	4	2	0	3	84	6	2774
2018	Shift worker	59	18	10	2	1	4	6	85	4	82
2018	Non-shift worker	53	24	11	5	2	1	5	81	7	2569

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	19	7	2	6	1	2	83	9	102
2020	Non-shift worker	67	17	7	3	3	1	2	86	7	3164
2019	Shift worker	48	28	16	3	5	0	0	76	8	83
2019	Non-shift worker	64	18	8	3	3	1	2	85	7	2777
2018	Shift worker	62	15	10	5	1	1	6	83	6	82
2018	Non-shift worker	61	17	8	4	6	1	2	81	10	2577

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	24	18	7	2	1	4	72	9	101
2020	Non-shift worker	46	30	15	5	2	0	1	77	8	3161
2019	Shift worker	45	37	10	5	2	0	1	83	7	83
2019	Non-shift worker	54	28	11	4	2	0	2	83	6	2768
2018	Shift worker	52	30	8	6	0	0	4	85	6	82
2018	Non-shift worker	49	29	14	4	2	0	1	79	6	2571

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	30	23	13	2	1	0	61	16	101
2020	Non-shift worker	28	40	20	7	4	0	0	69	10	3159

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	11	29	39	18	2	0	40	21	102
2020	Non-shift worker	13	32	35	14	5	0	45	20	3157
2019	Shift worker	15	27	30	19	10	0	42	28	87
2019	Non-shift worker	15	32	34	13	6	0	47	19	2799
2018	Shift worker	25	21	33	10	5	7	49	15	81
2018	Non-shift worker	11	31	36	15	6	0	42	21	2592

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	25	35	24	7	0	31	34	102
2020	Non-shift worker	14	22	38	19	7	0	26	36	3148
2019	Shift worker	18	29	26	15	13	0	27	47	86
2019	Non-shift worker	14	19	38	20	9	0	28	33	2773
2018	Shift worker	10	12	39	20	15	4	36	23	78
2018	Non-shift worker	12	22	39	20	7	0	28	34	2552

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	49	7	4	0	2	0	88	4	102
2020	Non-shift worker	39	40	13	5	2	1	0	79	7	3162
2019	Shift worker	22	38	20	7	9	2	0	62	17	87
2019	Non-shift worker	26	41	16	10	6	2	0	68	16	2787
2018	Shift worker	27	23	22	11	7	2	8	55	20	81
2018	Non-shift worker	22	44	17	9	5	2	0	67	15	2575

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	42	10	8	3	5	0	78	12	100
2020	Non-shift worker	34	34	14	11	5	2	0	69	17	3144

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	31	7	12	6	4	0	74	19	102
2020	Non-shift worker	39	28	10	12	8	1	1	69	21	3151

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	29	9	4	4	4	1	83	8	102
2020	Non-shift worker	48	26	13	5	4	3	1	78	9	3145

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	39	17	9	4	1	0	70	13	100
2020	Non-shift worker	32	32	16	11	7	2	0	65	19	3165
2019	Shift worker	17	23	27	19	13	2	0	41	32	87
2019	Non-shift worker	19	33	19	16	11	2	0	53	28	2791
2018	Shift worker	28	27	13	11	12	2	7	61	25	82
2018	Non-shift worker	16	34	20	18	11	2	0	51	29	2585

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	43	13	6	4	1	0	77	10	102
2020	Non-shift worker	39	42	10	7	2	0	0	81	9	3162

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	47	8	7	3	2	0	81	11	102
2020	Non-shift worker	38	39	11	9	2	1	0	77	11	3161

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	40	16	3	2	0	1	79	5	101
2020	Non-shift worker	36	39	16	6	2	1	1	76	8	3136

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	43	11	7	2	0	0	81	9	102
2020	Non-shift worker	45	34	12	4	2	2	1	81	6	3153

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	21	7	0	2	12	5	89	2	101
2020	Non-shift worker	58	17	8	1	1	8	7	88	3	3160

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	39	7	4	0	3	0	88	4	101
2020	Non-shift worker	50	34	9	3	2	1	0	85	5	3147

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	30	8	6	3	3	0	83	9	102
2020	Non-shift worker	50	28	9	7	5	1	0	79	12	3146

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	35	14	11	2	0	0	74	12	102
2020	Non-shift worker	55	27	10	4	3	1	0	83	7	3158

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	56	5	22	0	0	4	72	23	13
2020	Non-shift worker	23	45	13	13	4	1	0	69	18	884
2019	Shift worker	34	24	4	38	0	0	0	58	38	12
2019	Non-shift worker	19	47	11	16	5	2	1	68	21	797

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	37	63	13
2020	Non-shift worker	95	5	885

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	16	84	102
2020	Non-shift worker	10	90	3144

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	17	83	102
2020	Non-shift worker	13	87	3153
2019	Shift worker	15	85	87
2019	Non-shift worker	20	80	2797

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	44	56	21
2020	Non-shift worker	51	49	423

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	70	30	21
2020	Non-shift worker	77	23	423
2019	Shift worker	77	23	16
2019	Non-shift worker	81	19	565

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	32	18	6	0	0	76	6	16
2020	Non-shift worker	55	29	8	6	2	1	84	8	330
2019	Shift worker	15	60	9	15	0	0	76	15	13
2019	Non-shift worker	49	31	7	10	3	0	80	13	458

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	28	7	3	4	6	5	85	7	102
2020	Non-shift worker	51	29	9	4	3	2	2	83	8	3159

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	37	23	2	50	50	102
2020	Non-shift worker	33	47	20	1	59	41	3169

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	44	56	33
2020	Non-shift worker	38	62	1051

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	28	16	15	28	0	6	38	46	33
2020	Non-shift worker	13	20	16	20	26	0	4	35	48	1050

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	19	19	4	46	0	0	31	50	33
2020	Non-shift worker	7	17	14	21	38	1	2	25	61	1053

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	14	14	6	7	3	11	68	15	102
2020	Non-shift worker	41	19	13	9	8	2	9	68	18	3157
2019	Shift worker	30	29	9	7	11	2	12	69	21	87
2019	Non-shift worker	34	19	16	12	12	1	6	57	26	2780
2018	Shift worker	42	11	9	8	12	5	13	64	25	81
2018	Non-shift worker	34	18	16	11	12	1	8	58	25	2582

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Indigenous Services Canada by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 57j. Please indicate the nature of the harassment you experienced. Threat