2020 Public Service Employee Survey Results for Royal Canadian Mounted Police by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 45 4 10 3 0 0 83 13 1250
2020 Does not provide services to public 37 44 4 12 3 0 0 81 15 3094

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 78 15 3 2 2 0 0 94 3 1245
2020 Does not provide services to public 79 14 3 2 1 1 0 94 3 3088
2017 Provides services to public 75 19 3 2 0 1 1 95 2 1591
2017 Does not provide services to public 77 16 3 1 1 1 1 94 2 3237
2014 Provides services to public 74 20 3 2 1 0 0 95 3 1434
2014 Does not provide services to public 75 17 3 1 1 0 2 94 2 2635

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 35 8 12 4 0 0 76 17 1249
2020 Does not provide services to public 43 38 6 9 3 0 0 82 13 3097
2019 Provides services to public 44 34 5 12 5 0 0 78 17 1631
2019 Does not provide services to public 48 35 5 8 4 0 0 83 12 3446
2017 Provides services to public 41 33 7 13 7 0 0 74 19 1590
2017 Does not provide services to public 48 34 5 9 4 0 0 82 13 3242
2014 Provides services to public 40 36 6 12 6 0 0 76 18 1433
2014 Does not provide services to public 49 32 6 9 4 0 0 81 13 2636

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 41 10 13 6 0 0 70 19 1241
2020 Does not provide services to public 32 38 11 13 5 0 1 71 18 3085
2019 Provides services to public 34 39 9 12 6 0 0 74 18 1622
2019 Does not provide services to public 32 41 10 13 4 0 0 73 17 3433
2018 Provides services to public 28 44 8 13 6 0 0 73 19 1438
2018 Does not provide services to public 29 44 9 13 5 0 1 73 18 3156
2017 Provides services to public 27 39 11 15 7 0 0 66 22 1594
2017 Does not provide services to public 33 38 9 14 6 0 0 71 20 3241
2014 Provides services to public 28 41 9 14 7 0 0 70 21 1433
2014 Does not provide services to public 32 37 10 13 7 0 0 70 20 2636

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 38 10 9 4 0 0 77 13 1234
2020 Does not provide services to public 47 35 8 7 3 0 0 82 9 3074
2019 Provides services to public 45 35 8 8 4 0 0 80 12 1618
2019 Does not provide services to public 49 35 7 6 2 0 0 84 8 3433
2017 Provides services to public 40 37 10 10 4 0 0 77 13 1586
2017 Does not provide services to public 50 35 7 6 2 0 0 86 8 3235
2014 Provides services to public 41 37 10 9 3 0 0 79 11 1432
2014 Does not provide services to public 49 35 8 6 2 0 0 85 7 2633

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 29 10 10 5 0 0 75 15 1242
2020 Does not provide services to public 53 28 9 6 4 0 0 81 10 3082
2019 Provides services to public 49 29 9 8 5 0 0 78 13 1627
2019 Does not provide services to public 55 29 8 5 3 0 0 84 8 3437
2018 Provides services to public 43 32 11 8 6 0 1 75 14 1431
2018 Does not provide services to public 52 29 9 6 3 0 1 82 9 3148
2017 Provides services to public 43 33 8 9 6 0 0 77 15 1591
2017 Does not provide services to public 52 28 8 6 4 1 1 82 10 3240
2014 Provides services to public 43 32 11 9 4 0 0 76 13 1433
2014 Does not provide services to public 48 31 9 7 4 0 0 79 12 2629

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 36 10 6 4 0 0 81 10 1247
2020 Does not provide services to public 43 36 11 7 3 0 0 79 10 3095
2019 Provides services to public 44 38 10 5 3 0 0 82 8 1631
2019 Does not provide services to public 41 39 9 7 4 0 0 81 10 3449
2018 Provides services to public 40 41 10 6 3 0 0 82 9 1426
2018 Does not provide services to public 38 39 11 7 5 0 0 78 11 3142
2017 Provides services to public 41 42 9 5 2 0 0 83 8 1594
2017 Does not provide services to public 38 43 9 7 4 0 0 81 11 3239
2014 Provides services to public 41 43 7 5 3 0 0 84 9 1434
2014 Does not provide services to public 34 42 11 8 5 0 0 77 12 2636

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 35 13 14 8 0 0 65 22 1249
2020 Does not provide services to public 35 35 13 10 7 0 0 70 17 3103
2019 Provides services to public 31 35 14 11 9 0 0 66 20 1634
2019 Does not provide services to public 34 36 13 10 7 0 0 70 16 3449
2018 Provides services to public 28 32 16 12 11 0 0 60 23 1436
2018 Does not provide services to public 32 34 14 11 9 0 0 66 20 3143
2017 Provides services to public 29 34 14 13 9 0 0 63 22 1593
2017 Does not provide services to public 32 35 14 11 7 0 0 67 19 3237
2014 Provides services to public 29 36 14 13 8 0 0 65 21 1433
2014 Does not provide services to public 28 37 13 12 9 0 0 65 21 2634

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 39 10 9 4 0 0 76 13 1242
2020 Does not provide services to public 36 40 11 9 4 0 0 76 13 3082
2019 Provides services to public 39 39 10 9 3 0 0 78 13 1629
2019 Does not provide services to public 34 41 11 11 4 0 0 75 14 3440
2018 Provides services to public 34 39 12 9 5 0 0 74 14 1433
2018 Does not provide services to public 32 40 13 9 5 0 0 72 15 3151
2017 Provides services to public 36 39 12 9 5 0 0 75 14 1595
2017 Does not provide services to public 34 41 11 10 4 0 0 75 14 3236

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 34 9 3 2 0 0 86 5 1243
2020 Does not provide services to public 51 36 7 4 2 0 0 87 6 3091
2019 Provides services to public 53 34 8 4 2 0 0 86 6 1628
2019 Does not provide services to public 50 35 8 4 2 0 0 86 6 3430
2018 Provides services to public 49 38 8 2 2 1 0 88 4 1436
2018 Does not provide services to public 51 38 6 3 2 0 0 89 5 3164
2017 Provides services to public 49 38 6 4 2 0 0 87 6 1590
2017 Does not provide services to public 48 37 8 4 2 0 0 86 7 3237
2014 Provides services to public 46 40 8 4 2 0 0 86 6 1434
2014 Does not provide services to public 46 38 9 4 2 0 0 85 6 2636

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 33 12 12 8 0 0 68 20 1244
2020 Does not provide services to public 39 34 12 9 7 0 0 73 15 3090
2019 Provides services to public 37 31 14 10 7 0 0 69 18 1632
2019 Does not provide services to public 38 36 11 9 6 0 0 73 15 3447
2018 Provides services to public 33 36 12 10 8 0 0 69 18 1432
2018 Does not provide services to public 37 36 11 9 7 0 0 73 16 3157
2017 Provides services to public 33 34 13 10 8 0 0 68 19 1588
2017 Does not provide services to public 36 36 12 9 7 0 0 72 16 3231

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 29 6 2 1 0 0 90 3 1238
2020 Does not provide services to public 59 28 8 2 2 0 0 88 4 3079
2019 Provides services to public 64 27 7 2 1 0 0 91 3 1628
2019 Does not provide services to public 59 29 8 2 2 0 0 88 4 3423
2018 Provides services to public 62 29 6 1 1 0 0 91 2 1417
2018 Does not provide services to public 58 30 8 2 2 0 0 88 4 3133
2017 Provides services to public 65 28 5 1 1 0 0 93 2 1585
2017 Does not provide services to public 58 31 7 2 1 0 0 89 4 3239
2014 Provides services to public 73 21 4 1 1 0 0 94 2 1431
2014 Does not provide services to public 67 24 6 2 1 0 0 91 3 2635

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 34 13 13 7 0 0 66 21 1244
2020 Does not provide services to public 36 36 13 8 6 0 0 73 14 3086
2019 Provides services to public 32 36 13 11 7 0 1 69 18 1624
2019 Does not provide services to public 37 37 12 8 5 0 0 74 14 3438
2018 Provides services to public 27 36 14 13 9 0 0 64 22 1431
2018 Does not provide services to public 33 37 12 10 7 0 0 70 17 3139
2017 Provides services to public 31 38 13 12 7 0 0 69 18 1583
2017 Does not provide services to public 35 38 10 10 6 0 1 74 15 3229
2014 Provides services to public 25 43 12 12 7 0 0 68 19 1433
2014 Does not provide services to public 28 41 11 12 8 0 0 69 20 2635

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 30 17 10 7 0 0 67 16 1250
2020 Does not provide services to public 41 32 13 8 5 0 0 74 13 3100
2019 Provides services to public 37 31 16 9 6 0 0 69 15 1633
2019 Does not provide services to public 42 33 13 7 5 0 0 75 12 3450
2018 Provides services to public 33 31 16 11 8 0 1 64 19 1422
2018 Does not provide services to public 38 32 15 9 6 0 0 70 15 3126
2017 Provides services to public 35 34 14 10 6 0 0 70 16 1588
2017 Does not provide services to public 39 34 13 8 5 0 1 74 13 3237
2014 Provides services to public 34 38 14 8 6 0 0 71 14 1432
2014 Does not provide services to public 37 34 13 9 6 0 0 71 15 2635

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 37 12 10 5 0 0 74 15 1241
2020 Does not provide services to public 39 38 11 7 4 0 0 78 11 3089
2019 Provides services to public 41 36 10 9 4 0 0 77 13 1609
2019 Does not provide services to public 39 39 11 7 3 0 0 78 10 3398
2018 Provides services to public 34 35 13 10 7 0 1 71 17 1430
2018 Does not provide services to public 39 35 13 8 4 0 0 74 12 3151
2017 Provides services to public 39 34 12 10 5 0 0 73 15 1587
2017 Does not provide services to public 40 36 11 8 4 0 0 77 12 3235
2014 Provides services to public 36 38 13 9 4 0 0 74 13 1432
2014 Does not provide services to public 37 34 13 9 6 0 0 72 15 2636

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 33 8 4 3 0 0 85 7 1244
2020 Does not provide services to public 49 34 9 5 3 0 0 83 7 3089
2019 Provides services to public 52 34 7 5 2 0 0 87 6 1631
2019 Does not provide services to public 48 36 9 4 3 0 0 84 7 3450
2018 Provides services to public 47 37 10 4 3 0 0 84 6 1433
2018 Does not provide services to public 45 37 10 5 3 0 0 82 8 3157
2017 Provides services to public 48 38 8 4 1 0 0 86 5 1584
2017 Does not provide services to public 46 38 9 5 3 0 0 83 8 3233
2014 Provides services to public 52 36 7 3 2 0 0 88 5 1434
2014 Does not provide services to public 44 37 10 6 3 0 0 82 9 2634

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 29 18 7 6 0 2 68 14 1249
2020 Does not provide services to public 40 31 16 7 5 0 1 72 12 3089
2019 Provides services to public 39 27 17 10 6 0 1 66 16 1611
2019 Does not provide services to public 43 29 16 7 4 0 1 73 11 3422
2018 Provides services to public 36 28 17 9 8 0 1 65 17 1436
2018 Does not provide services to public 41 30 15 8 4 0 1 72 12 3158
2017 Provides services to public 34 29 17 10 7 0 3 65 18 1594
2017 Does not provide services to public 39 33 15 6 3 0 3 75 10 3246
2014 Provides services to public 29 28 21 11 10 0 1 58 21 1431
2014 Does not provide services to public 34 32 18 9 7 0 1 67 15 2636

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 21 32 21 12 1 1 33 34 1245
2020 Does not provide services to public 9 21 34 22 11 1 1 34 31 3093
2019 Provides services to public 11 23 31 20 13 1 2 34 35 1622
2019 Does not provide services to public 8 21 34 21 13 1 1 35 30 3446
2018 Provides services to public 12 23 32 20 10 1 2 32 35 1431
2018 Does not provide services to public 9 22 34 22 11 1 1 34 31 3151
2017 Provides services to public 12 22 33 16 12 1 4 30 35 1577
2017 Does not provide services to public 8 20 32 21 14 1 4 36 30 3228
2014 Provides services to public 12 25 34 18 9 1 2 27 38 1430
2014 Does not provide services to public 10 24 36 19 8 1 3 28 35 2631

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 15 25 29 19 1 1 49 26 1245
2020 Does not provide services to public 7 14 25 29 21 2 2 52 22 3087
2019 Provides services to public 9 16 26 24 21 2 3 47 26 1623
2019 Does not provide services to public 8 16 28 26 19 2 2 47 25 3430
2018 Provides services to public 11 19 27 23 16 2 3 40 32 1423
2018 Does not provide services to public 8 16 29 25 18 2 2 44 26 3132
2017 Provides services to public 10 17 27 20 18 3 4 42 29 1572
2017 Does not provide services to public 8 16 25 23 21 2 6 47 26 3217
2014 Provides services to public 9 17 30 25 14 2 3 41 28 1426
2014 Does not provide services to public 10 19 28 23 15 2 4 40 30 2630

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 14 29 24 17 3 3 44 25 1244
2020 Does not provide services to public 10 18 30 22 15 1 3 39 29 3085
2019 Provides services to public 9 15 27 23 19 3 5 45 26 1622
2019 Does not provide services to public 11 20 28 22 14 2 2 37 33 3438
2018 Provides services to public 9 16 28 25 15 3 4 43 27 1426
2018 Does not provide services to public 11 20 29 22 14 2 3 37 32 3139
2017 Provides services to public 9 16 27 22 17 3 7 42 28 1576
2017 Does not provide services to public 11 18 29 20 14 2 6 37 31 3226
2014 Provides services to public 10 20 29 22 13 2 4 37 32 1426
2014 Does not provide services to public 13 21 30 19 11 2 4 31 37 2631

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 7 24 34 26 1 5 63 12 1235
2020 Does not provide services to public 4 9 27 34 23 1 2 58 14 3074
2019 Provides services to public 4 9 26 31 26 1 4 60 13 1619
2019 Does not provide services to public 4 10 27 33 24 1 2 59 14 3425
2018 Provides services to public 4 10 26 32 22 1 5 57 15 1419
2018 Does not provide services to public 4 10 29 33 21 1 2 56 14 3122
2017 Provides services to public 5 8 26 30 22 2 7 58 14 1564
2017 Does not provide services to public 4 9 27 30 23 1 5 58 14 3213
2014 Provides services to public 5 11 29 32 17 1 4 52 17 1414
2014 Does not provide services to public 6 12 31 29 18 1 4 50 18 2621

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 18 26 20 17 1 1 38 35 1251
2020 Does not provide services to public 13 18 25 23 18 1 2 42 32 3086
2019 Provides services to public 16 19 24 18 19 1 3 38 37 1620
2019 Does not provide services to public 14 18 25 21 18 1 2 41 34 3439
2018 Provides services to public 21 22 24 17 14 1 2 32 44 1430
2018 Does not provide services to public 15 21 24 20 15 2 3 37 37 3151
2017 Provides services to public 20 20 23 15 15 2 5 32 43 1585
2017 Does not provide services to public 15 17 25 18 18 1 5 39 34 3220
2014 Provides services to public 22 22 24 17 13 1 2 31 45 1427
2014 Does not provide services to public 18 23 26 16 12 1 3 30 43 2630

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 16 21 25 21 3 3 49 29 1237
2020 Does not provide services to public 8 13 23 27 22 3 3 53 23 3078
2019 Provides services to public 11 17 24 23 21 2 3 46 29 1616
2019 Does not provide services to public 11 16 25 23 20 2 3 45 28 3428
2018 Provides services to public 14 17 24 21 17 3 4 41 33 1420
2018 Does not provide services to public 10 18 27 22 17 2 4 42 30 3128
2017 Provides services to public 13 17 24 18 19 3 6 40 33 1578
2017 Does not provide services to public 10 16 22 22 20 3 7 46 29 3226
2014 Provides services to public 11 17 23 24 17 3 5 45 30 1422
2014 Does not provide services to public 12 16 25 23 16 2 6 43 30 2626

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 16 32 21 17 2 1 40 27 1244
2020 Does not provide services to public 9 19 31 21 15 2 2 38 30 3077
2019 Provides services to public 9 18 31 20 18 2 3 39 28 1622
2019 Does not provide services to public 11 18 31 21 16 2 2 38 30 3436
2018 Provides services to public 10 18 30 21 14 3 3 38 30 1427
2018 Does not provide services to public 11 18 31 21 13 2 2 36 31 3146
2017 Provides services to public 10 18 29 18 15 4 6 36 32 1577
2017 Does not provide services to public 10 17 30 20 15 3 6 38 29 3226
2014 Provides services to public 12 22 28 21 11 2 4 34 36 1425
2014 Does not provide services to public 12 20 34 16 11 2 4 29 35 2629

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 17 33 26 14 0 1 40 26 1244
2020 Does not provide services to public 8 19 35 23 14 0 1 38 27 3090
2019 Provides services to public 6 14 32 27 18 0 2 47 20 1621
2019 Does not provide services to public 6 13 30 28 20 1 2 49 20 3437
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 28 20 13 11 3 2 53 26 1250
2020 Does not provide services to public 25 30 17 10 9 6 3 60 21 3090
2019 Provides services to public 27 28 17 13 11 3 2 58 25 1631
2019 Does not provide services to public 28 29 16 12 8 4 3 61 22 3448
2018 Provides services to public 18 30 20 15 12 4 2 51 28 1424
2018 Does not provide services to public 21 31 18 12 11 4 2 56 24 3156
2017 Provides services to public 22 32 14 13 13 3 3 58 27 1592
2017 Does not provide services to public 28 29 14 12 9 4 4 62 23 3241
2014 Provides services to public 27 31 16 13 10 2 1 60 23 1433
2014 Does not provide services to public 29 30 12 12 11 3 2 63 24 2637

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 29 12 14 9 1 0 64 24 1248
2020 Does not provide services to public 43 28 10 10 8 1 0 71 19 3087
2019 Provides services to public 36 30 11 12 9 1 0 67 22 1632
2019 Does not provide services to public 42 28 10 11 7 1 0 71 19 3443
2018 Provides services to public 30 31 12 14 13 0 1 61 27 1424
2018 Does not provide services to public 36 30 12 12 9 1 1 67 21 3146
2017 Provides services to public 36 28 12 12 10 1 1 65 23 1593
2017 Does not provide services to public 41 29 10 10 8 1 1 71 19 3239
2014 Provides services to public 37 29 11 12 10 0 0 67 22 1432
2014 Does not provide services to public 40 28 9 12 9 1 0 69 22 2635

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 34 10 10 4 0 0 75 15 1244
2020 Does not provide services to public 50 32 7 8 4 0 0 82 11 3076
2019 Provides services to public 42 34 10 10 4 0 0 76 14 1634
2019 Does not provide services to public 46 33 8 8 4 0 0 80 12 3439
2018 Provides services to public 36 38 10 10 5 0 0 74 16 1426
2018 Does not provide services to public 42 36 8 9 4 0 0 78 13 3141
2017 Provides services to public 34 39 10 10 6 0 1 74 16 1586
2017 Does not provide services to public 42 38 7 8 4 0 1 81 12 3234
2014 Provides services to public 36 39 11 9 4 0 0 76 14 1433
2014 Does not provide services to public 40 38 9 10 4 0 0 78 14 2635

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 35 15 9 4 2 0 71 13 1243
2020 Does not provide services to public 41 36 11 6 3 1 0 79 9 3072
2019 Provides services to public 36 35 15 8 5 1 0 72 13 1630
2019 Does not provide services to public 42 37 11 5 3 1 1 80 9 3443
2018 Provides services to public 30 38 16 8 5 2 1 70 13 1427
2018 Does not provide services to public 37 39 13 6 4 2 1 77 10 3149

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 27 13 5 5 3 2 76 10 1250
2020 Does not provide services to public 48 24 11 5 4 5 3 78 10 3092
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 23 21 6 5 2 8 65 12 1248
2020 Does not provide services to public 46 23 15 4 4 2 5 75 9 3094
2019 Provides services to public 36 25 19 6 5 1 8 67 12 1634
2019 Does not provide services to public 45 25 16 4 3 1 6 75 8 3459

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 29 12 8 7 0 0 72 16 1250
2020 Does not provide services to public 45 29 13 7 6 0 0 74 13 3097
2019 Provides services to public 42 29 14 9 6 0 1 72 14 1633
2019 Does not provide services to public 44 29 13 8 5 1 1 74 13 3451
2018 Provides services to public 39 30 13 10 6 0 1 70 17 1426
2018 Does not provide services to public 39 32 12 10 6 0 1 72 16 3146
2017 Provides services to public 39 33 12 9 7 0 1 73 16 1593
2017 Does not provide services to public 40 32 12 9 6 1 1 73 15 3245
2014 Provides services to public 42 33 11 7 6 1 0 76 13 1432
2014 Does not provide services to public 40 33 10 9 7 1 0 74 16 2637

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 23 16 6 6 1 2 71 13 1244
2020 Does not provide services to public 52 21 13 5 5 2 2 76 11 3081

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 28 11 10 7 0 1 72 17 1246
2020 Does not provide services to public 49 28 11 7 4 1 1 77 12 3096
2019 Provides services to public 45 29 10 9 6 1 1 75 15 1620
2019 Does not provide services to public 47 28 11 8 5 1 1 76 13 3445
2018 Provides services to public 41 29 11 10 6 1 1 72 17 1425
2018 Does not provide services to public 43 30 10 9 6 0 1 74 16 3134
2017 Provides services to public 43 30 11 8 7 1 1 74 15 1594
2017 Does not provide services to public 43 33 9 9 5 1 0 77 14 3243
2014 Provides services to public 42 32 12 7 6 1 0 75 14 1433
2014 Does not provide services to public 41 30 11 10 7 1 0 73 17 2636

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 1247
2020 Does not provide services to public 46 54 3099

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 15 13 6 7 3 19 67 16 1249
2020 Does not provide services to public 58 16 8 4 3 3 8 84 7 3096

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 23 11 8 6 0 1 75 14 1249
2020 Does not provide services to public 58 23 9 6 4 0 0 81 10 3094
2019 Provides services to public 52 26 11 6 5 0 0 78 11 1634
2019 Does not provide services to public 55 27 9 5 4 0 0 82 9 3454
2018 Provides services to public 46 27 12 8 6 0 1 73 14 1431
2018 Does not provide services to public 51 25 11 7 6 0 0 76 13 3145
2017 Provides services to public 51 26 10 5 7 0 0 77 12 1588
2017 Does not provide services to public 55 24 9 6 5 0 0 80 11 3246
2014 Provides services to public 52 26 10 7 5 0 0 78 12 1434
2014 Does not provide services to public 50 26 9 7 7 0 0 77 14 2636
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 29 18 8 5 5 1 68 14 1251
2020 Does not provide services to public 38 29 12 8 6 5 0 72 15 3100
2019 Provides services to public 39 29 15 7 6 3 1 71 13 1635
2019 Does not provide services to public 36 32 15 8 5 4 0 71 14 3440
2018 Provides services to public 33 30 16 10 7 4 1 66 18 1435
2018 Does not provide services to public 33 32 15 9 6 4 0 68 16 3157
2017 Provides services to public 32 33 15 8 8 4 1 68 16 1594
2017 Does not provide services to public 34 31 13 9 6 6 1 70 16 3246
2014 Provides services to public 32 33 16 10 5 3 1 68 16 1434
2014 Does not provide services to public 29 35 14 10 7 5 0 67 18 2634

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 28 17 12 8 2 1 62 20 1247
2020 Does not provide services to public 35 30 13 11 8 3 0 67 20 3088
2019 Provides services to public 37 28 16 10 7 2 1 66 17 1634
2019 Does not provide services to public 32 31 17 11 6 2 0 65 18 3432
2018 Provides services to public 31 29 18 11 9 1 1 61 21 1430
2018 Does not provide services to public 30 32 16 12 8 2 0 64 20 3149
2017 Provides services to public 28 32 15 11 10 2 1 62 22 1594
2017 Does not provide services to public 30 32 15 12 7 3 1 65 20 3241
2014 Provides services to public 28 34 16 12 8 1 1 64 20 1434
2014 Does not provide services to public 26 32 17 13 9 3 0 60 22 2633

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 28 20 14 9 3 1 56 23 1247
2020 Does not provide services to public 26 30 17 14 8 4 0 58 24 3086
2019 Provides services to public 29 29 17 12 8 4 1 61 21 1632
2019 Does not provide services to public 23 29 19 15 8 5 0 55 24 3428
2018 Provides services to public 24 28 20 14 9 4 0 54 25 1424
2018 Does not provide services to public 22 30 21 14 8 4 0 55 23 3147
2017 Provides services to public 22 29 18 14 11 4 1 54 27 1593
2017 Does not provide services to public 22 32 17 14 8 6 1 58 24 3233
2014 Provides services to public 24 30 17 16 9 3 1 56 26 1433
2014 Does not provide services to public 19 29 18 18 10 5 0 51 29 2635

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 30 16 16 12 2 0 55 29 1243
2020 Does not provide services to public 23 33 14 17 10 2 0 57 28 3096
2019 Provides services to public 26 28 17 15 10 2 1 56 26 1635
2019 Does not provide services to public 20 31 17 19 10 3 0 53 30 3435
2018 Provides services to public 22 28 18 16 13 2 1 52 30 1428
2018 Does not provide services to public 19 30 18 19 11 3 0 50 31 3153
2017 Provides services to public 21 28 18 17 12 4 1 51 30 1591
2017 Does not provide services to public 20 31 17 16 11 4 0 54 28 3241
2014 Provides services to public 21 31 16 17 12 2 1 54 29 1432
2014 Does not provide services to public 17 32 16 18 13 3 0 51 32 2634

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 10 9 9 15 18 16 50 37 1243
2020 Does not provide services to public 30 16 10 7 9 18 9 63 22 3091
2019 Provides services to public 29 11 7 8 15 19 11 57 33 1636
2019 Does not provide services to public 34 15 11 6 9 18 7 65 21 3457
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 38 20 8 4 2 0 67 13 1243
2020 Does not provide services to public 31 41 15 8 3 2 0 73 12 3094
2019 Provides services to public 32 38 17 8 3 1 0 72 11 1639
2019 Does not provide services to public 32 40 15 8 3 2 0 73 11 3454
2018 Provides services to public 25 42 18 8 5 1 1 68 13 1432
2018 Does not provide services to public 28 40 17 10 4 1 0 68 14 3146
2017 Provides services to public 29 39 17 9 4 1 0 69 14 1589
2017 Does not provide services to public 30 39 16 9 4 2 1 71 13 3239
2014 Provides services to public 32 37 18 8 4 1 0 70 12 1434
2014 Does not provide services to public 31 39 14 8 5 2 0 71 14 2636

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 33 20 18 9 1 0 53 27 1245
2020 Does not provide services to public 19 34 18 18 9 2 0 55 27 3086
2019 Provides services to public 20 36 18 16 8 1 0 57 24 1628
2019 Does not provide services to public 18 35 20 18 7 3 0 54 26 3438

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 36 12 11 5 2 1 71 17 1247
2020 Does not provide services to public 32 34 14 9 6 3 1 70 16 3095
2019 Provides services to public 35 35 14 8 5 1 1 72 14 1631
2019 Does not provide services to public 34 35 14 10 5 2 1 71 15 3450
2018 Provides services to public 33 36 16 8 6 2 1 70 14 1437
2018 Does not provide services to public 33 36 15 8 5 2 1 71 14 3145
2017 Provides services to public 36 35 11 8 6 3 1 74 15 1590
2017 Does not provide services to public 37 35 12 8 5 3 1 75 13 3233
2014 Provides services to public 40 34 13 7 4 2 1 76 11 1433
2014 Does not provide services to public 39 35 11 7 4 2 1 76 12 2636

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 33 23 8 5 2 0 64 12 1242
2020 Does not provide services to public 32 34 18 9 5 2 0 68 14 3086
2019 Provides services to public 34 33 19 7 4 1 0 68 12 1627
2019 Does not provide services to public 33 35 18 8 4 2 0 69 13 3440
2018 Provides services to public 29 36 19 8 6 1 0 66 14 1432
2018 Does not provide services to public 31 36 18 9 5 1 0 68 14 3143

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 25 17 15 13 6 1 52 30 1249
2020 Does not provide services to public 24 24 17 12 13 8 2 54 27 3084
2019 Provides services to public 25 24 16 14 13 7 1 53 29 1633
2019 Does not provide services to public 23 23 18 14 13 8 3 50 30 3453
2018 Provides services to public 21 27 18 13 14 6 1 51 29 1439
2018 Does not provide services to public 21 25 19 13 13 7 2 50 29 3154
2017 Provides services to public 23 24 15 12 17 7 2 51 32 1586
2017 Does not provide services to public 24 25 16 13 12 8 3 55 28 3234
2014 Provides services to public 23 26 17 14 12 7 1 53 28 1433
2014 Does not provide services to public 22 23 16 14 15 7 1 50 32 2634

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 31 20 12 8 2 1 59 20 1245
2020 Does not provide services to public 28 30 16 12 10 3 1 60 23 3087
2019 Provides services to public 29 28 17 12 9 3 1 60 23 1631
2019 Does not provide services to public 27 31 16 13 9 2 1 60 23 3441
2018 Provides services to public 25 29 19 13 10 3 1 56 24 1430
2018 Does not provide services to public 24 33 17 14 10 2 1 58 24 3146
2017 Provides services to public 28 32 15 11 9 3 2 63 21 1590
2017 Does not provide services to public 28 32 14 12 9 4 2 63 21 3237
2014 Provides services to public 26 31 15 13 10 2 1 60 24 1434
2014 Does not provide services to public 26 31 15 13 12 2 1 59 26 2635

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 22 18 15 17 3 7 44 36 1248
2020 Does not provide services to public 21 26 14 16 17 3 4 50 35 3097
2019 Provides services to public 20 21 16 16 18 2 7 45 37 1634
2019 Does not provide services to public 21 25 16 16 17 2 3 48 35 3458
2018 Provides services to public 16 21 19 17 19 3 5 40 40 1434
2018 Does not provide services to public 19 25 16 17 19 2 3 46 37 3148
2017 Provides services to public 18 23 16 14 19 3 7 46 36 1589
2017 Does not provide services to public 19 24 14 16 17 3 6 48 37 3240
2014 Provides services to public 15 21 16 18 22 3 6 39 43 1433
2014 Does not provide services to public 17 22 15 18 24 2 3 40 44 2634

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 21 11 5 3 0 4 80 8 1249
2020 Does not provide services to public 55 22 10 5 3 1 3 81 8 3098
2019 Provides services to public 53 23 12 5 3 1 4 80 8 1630
2019 Does not provide services to public 57 24 10 3 3 0 3 84 6 3446

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 25 14 8 6 1 4 71 14 1245
2020 Does not provide services to public 44 23 16 8 5 1 3 71 13 3095
2019 Provides services to public 44 22 16 7 4 2 5 71 12 1628
2019 Does not provide services to public 44 24 16 7 4 1 4 71 12 3440

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 75 11 5 2 3 2 3 90 5 1245
2020 Does not provide services to public 74 9 6 2 3 3 4 89 5 3085
2019 Provides services to public 73 8 5 2 2 4 6 90 5 1628
2019 Does not provide services to public 73 10 5 2 2 4 4 90 5 3421

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 12 5 3 2 2 6 89 6 1244
2020 Does not provide services to public 74 10 4 2 2 2 7 92 4 3094
2019 Provides services to public 73 8 4 2 2 2 9 91 4 1630
2019 Does not provide services to public 77 7 3 1 1 2 9 94 3 3428

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 38 16 11 5 3 0 67 16 1246
2020 Does not provide services to public 27 40 15 9 4 4 0 71 14 3095
2019 Provides services to public 27 39 16 11 4 3 0 68 16 1631
2019 Does not provide services to public 26 42 16 8 4 3 1 71 13 3448
2018 Provides services to public 21 37 20 12 7 3 0 60 20 1437
2018 Does not provide services to public 25 35 21 9 6 3 0 63 15 3148
2017 Provides services to public 26 35 18 10 7 4 0 63 18 1586
2017 Does not provide services to public 26 38 17 9 5 4 1 67 15 3236

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 36 15 8 4 2 0 72 13 1241
2020 Does not provide services to public 37 35 13 9 4 2 0 73 14 3079
2019 Provides services to public 41 35 13 7 3 1 0 76 10 1626
2019 Does not provide services to public 38 37 13 6 3 2 0 77 10 3431
2018 Provides services to public 38 37 13 7 3 2 0 77 10 1433
2018 Does not provide services to public 40 37 12 5 3 2 0 79 8 3140
2017 Provides services to public 39 37 13 5 3 2 0 78 8 1590
2017 Does not provide services to public 42 37 11 5 2 2 0 81 8 3242
2014 Provides services to public 44 34 12 5 3 2 0 80 8 1432
2014 Does not provide services to public 44 35 11 5 3 2 0 81 8 2635

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 31 20 5 3 4 1 70 9 1248
2020 Does not provide services to public 38 31 16 6 4 5 1 73 10 3087
2019 Provides services to public 43 31 16 4 3 3 1 77 7 1629
2019 Does not provide services to public 43 33 13 4 3 3 1 80 7 3433
2018 Provides services to public 39 32 17 5 4 3 1 74 9 1437
2018 Does not provide services to public 43 32 15 4 3 3 1 77 7 3141
2017 Provides services to public 38 31 17 4 3 4 1 73 8 1585
2017 Does not provide services to public 41 32 14 4 3 4 1 78 7 3231
2014 Provides services to public 43 31 15 3 2 4 1 78 6 1433
2014 Does not provide services to public 46 32 12 4 2 4 1 81 6 2634

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 31 23 4 4 6 1 67 8 1247
2020 Does not provide services to public 33 28 19 6 4 8 1 68 11 3090

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 30 11 6 4 3 1 78 10 1244
2020 Does not provide services to public 45 30 11 6 4 3 2 79 10 3093

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 32 8 5 3 0 0 84 8 1249
2020 Does not provide services to public 53 30 8 5 3 0 0 84 8 3098
2019 Provides services to public 54 29 8 6 3 0 0 84 8 1630
2019 Does not provide services to public 53 32 8 5 3 0 0 85 7 3444
2018 Provides services to public 47 36 9 5 4 0 0 83 9 1432
2018 Does not provide services to public 49 35 8 5 3 0 0 84 8 3136
2017 Provides services to public 46 36 9 5 4 0 0 82 9 1592
2017 Does not provide services to public 50 35 8 4 2 0 0 86 7 3239
2014 Provides services to public 51 33 9 4 3 0 0 84 7 1433
2014 Does not provide services to public 51 32 9 4 4 0 0 83 8 2634

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 30 14 8 6 0 0 72 15 1243
2020 Does not provide services to public 42 29 14 8 5 0 0 72 14 3092
2019 Provides services to public 44 29 13 8 5 1 0 73 13 1634
2019 Does not provide services to public 43 30 14 8 5 0 0 73 13 3443
2018 Provides services to public 38 31 17 7 6 1 0 70 14 1437
2018 Does not provide services to public 40 30 15 8 6 1 0 71 14 3138
2017 Provides services to public 36 33 13 10 7 0 0 70 17 1587
2017 Does not provide services to public 41 32 14 7 5 0 0 74 12 3238
2014 Provides services to public 38 35 14 7 5 1 0 74 12 1434
2014 Does not provide services to public 37 34 14 9 6 1 0 71 14 2635

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 33 12 9 6 0 0 73 15 1235
2020 Does not provide services to public 42 32 12 8 5 0 0 74 14 3080
2019 Provides services to public 43 31 13 9 4 0 0 74 13 1630
2019 Does not provide services to public 43 32 13 8 4 0 0 75 12 3428
2018 Provides services to public 37 34 14 8 6 0 0 72 14 1419
2018 Does not provide services to public 40 33 15 8 5 0 0 73 12 3117
2017 Provides services to public 37 34 13 10 6 0 0 71 16 1594
2017 Does not provide services to public 41 35 12 8 4 0 0 76 12 3245
2014 Provides services to public 39 36 15 7 4 0 0 75 11 1433
2014 Does not provide services to public 36 36 13 9 5 0 0 72 14 2635

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 24 16 11 7 3 1 65 19 1245
2020 Does not provide services to public 42 24 14 9 7 3 1 69 16 3095
2019 Provides services to public 40 24 15 10 7 3 1 67 18 1635
2019 Does not provide services to public 41 24 15 9 7 3 1 68 16 3451
2018 Provides services to public 37 25 16 10 9 2 0 64 19 1436
2018 Does not provide services to public 39 25 16 10 8 2 1 66 18 3145
2017 Provides services to public 37 23 17 10 8 4 1 63 19 1589
2017 Does not provide services to public 41 24 14 10 6 3 1 68 17 3237
2014 Provides services to public 41 24 15 10 7 2 0 67 17 1434
2014 Does not provide services to public 39 24 15 10 8 3 0 65 19 2634
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 21 46 34 1253
2020 Does not provide services to public 26 37 37 3099
2019 Provides services to public 25 40 35 1637
2019 Does not provide services to public 30 33 37 3464
2018 Provides services to public 22 42 36 1440
2018 Does not provide services to public 30 34 36 3163
2017 Provides services to public 22 42 36 1593
2017 Does not provide services to public 28 36 36 3247
2014 Provides services to public 23 44 33 1434
2014 Does not provide services to public 29 35 37 2636

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 24 28 29 5 3 11 261
2020 Does not provide services to public 17 38 29 4 5 7 821
2019 Provides services to public 23 29 25 6 7 8 408
2019 Does not provide services to public 16 39 25 4 9 7 1031
2018 Provides services to public 24 24 28 8 6 9 315
2018 Does not provide services to public 17 39 27 5 6 6 936
2017 Provides services to public 23 30 23 7 9 8 352
2017 Does not provide services to public 17 31 25 4 14 8 898
2014 Provides services to public 28 30 25 6 9999 11 327
2014 Does not provide services to public 19 37 30 6 9999 8 760
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 1250
2020 Does not provide services to public 13 87 3099
2019 Provides services to public 17 83 1635
2019 Does not provide services to public 14 86 3452
2018 Provides services to public 17 83 1438
2018 Does not provide services to public 15 85 3158

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 64 36 201
2020 Does not provide services to public 53 47 382
2019 Provides services to public 55 45 286
2019 Does not provide services to public 54 46 492
2018 Provides services to public 60 40 239
2018 Does not provide services to public 57 43 475

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 61 39 201
2020 Does not provide services to public 62 38 382
2019 Provides services to public 62 38 286
2019 Does not provide services to public 62 38 492
2018 Provides services to public 57 43 239
2018 Does not provide services to public 58 42 475

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 201
2020 Does not provide services to public 10 90 382
2019 Provides services to public 5 95 286
2019 Does not provide services to public 9 91 492
2018 Provides services to public 5 95 239
2018 Does not provide services to public 7 93 475

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 201
2020 Does not provide services to public 5 95 382
2019 Provides services to public 6 94 286
2019 Does not provide services to public 6 94 492
2018 Provides services to public 5 95 239
2018 Does not provide services to public 4 96 475

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 286
2019 Does not provide services to public 1 99 492
2018 Provides services to public 11 89 239
2018 Does not provide services to public 1 99 475

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 3 97 201
2020 Does not provide services to public 5 95 382
2019 Provides services to public 4 96 286
2019 Does not provide services to public 4 96 492
2018 Provides services to public 2 98 239
2018 Does not provide services to public 2 98 475

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 201
2020 Does not provide services to public 36 64 382
2019 Provides services to public 40 60 282
2019 Does not provide services to public 34 66 487
2018 Provides services to public 34 66 240
2018 Does not provide services to public 34 66 476

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 41 59 201
2020 Does not provide services to public 43 57 382
2019 Provides services to public 39 61 282
2019 Does not provide services to public 41 59 487
2018 Provides services to public 40 60 240
2018 Does not provide services to public 39 61 476

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 55 45 201
2020 Does not provide services to public 55 45 382
2019 Provides services to public 56 44 282
2019 Does not provide services to public 52 48 487
2018 Provides services to public 54 46 240
2018 Does not provide services to public 47 53 476

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 46 54 201
2020 Does not provide services to public 46 54 382
2019 Provides services to public 41 59 282
2019 Does not provide services to public 42 58 487
2018 Provides services to public 37 63 240
2018 Does not provide services to public 40 60 476

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 36 64 201
2020 Does not provide services to public 38 62 382
2019 Provides services to public 35 65 282
2019 Does not provide services to public 33 67 487
2018 Provides services to public 34 66 240
2018 Does not provide services to public 33 67 476

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 57 43 201
2020 Does not provide services to public 52 48 382
2019 Provides services to public 54 46 282
2019 Does not provide services to public 49 51 487
2018 Provides services to public 49 51 240
2018 Does not provide services to public 49 51 476

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 40 60 201
2020 Does not provide services to public 39 61 382
2019 Provides services to public 35 65 282
2019 Does not provide services to public 35 65 487
2018 Provides services to public 34 66 240
2018 Does not provide services to public 33 67 476

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 201
2020 Does not provide services to public 9 91 382
2019 Provides services to public 7 93 282
2019 Does not provide services to public 11 89 487
2018 Provides services to public 10 90 240
2018 Does not provide services to public 10 90 476

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 3 97 201
2020 Does not provide services to public 8 92 382
2019 Provides services to public 9 91 282
2019 Does not provide services to public 10 90 487
2018 Provides services to public 6 94 240
2018 Does not provide services to public 8 92 476

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 53 47 201
2020 Does not provide services to public 56 44 382
2019 Provides services to public 52 48 282
2019 Does not provide services to public 47 53 487
2018 Provides services to public 48 52 240
2018 Does not provide services to public 49 51 476

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 22 78 201
2020 Does not provide services to public 23 77 382
2019 Provides services to public 26 74 282
2019 Does not provide services to public 22 78 487
2018 Provides services to public 24 76 240
2018 Does not provide services to public 19 81 476

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 201
2020 Does not provide services to public 17 83 382
2019 Provides services to public 14 86 282
2019 Does not provide services to public 21 79 487
2018 Provides services to public 16 84 240
2018 Does not provide services to public 15 85 476

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 57 43 201
2020 Does not provide services to public 59 41 382
2019 Provides services to public 57 43 280
2019 Does not provide services to public 56 44 483
2018 Provides services to public 51 49 239
2018 Does not provide services to public 56 44 475

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 30 70 201
2020 Does not provide services to public 32 68 382
2019 Provides services to public 27 73 280
2019 Does not provide services to public 29 71 483
2018 Provides services to public 28 72 239
2018 Does not provide services to public 29 71 475

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 201
2020 Does not provide services to public 10 90 382
2019 Provides services to public 5 95 280
2019 Does not provide services to public 9 91 483
2018 Provides services to public 7 93 239
2018 Does not provide services to public 8 92 475

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 21 79 201
2020 Does not provide services to public 19 81 382
2019 Provides services to public 20 80 280
2019 Does not provide services to public 19 81 483
2018 Provides services to public 21 79 239
2018 Does not provide services to public 19 81 475

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 201
2020 Does not provide services to public 14 86 382
2019 Provides services to public 10 90 280
2019 Does not provide services to public 13 87 483
2018 Provides services to public 12 88 239
2018 Does not provide services to public 13 87 475

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 201
2020 Does not provide services to public 7 93 382
2019 Provides services to public 5 95 280
2019 Does not provide services to public 7 93 483
2018 Provides services to public 4 96 239
2018 Does not provide services to public 7 93 475

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 201
2020 Does not provide services to public 16 84 382
2019 Provides services to public 12 88 280
2019 Does not provide services to public 11 89 483
2018 Provides services to public 13 87 239
2018 Does not provide services to public 12 88 475

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 201
2020 Does not provide services to public 12 88 382
2019 Provides services to public 10 90 280
2019 Does not provide services to public 11 89 483
2018 Provides services to public 12 88 239
2018 Does not provide services to public 13 87 475

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 27 73 201
2020 Does not provide services to public 23 77 382
2019 Provides services to public 22 78 280
2019 Does not provide services to public 24 76 483
2018 Provides services to public 25 75 239
2018 Does not provide services to public 25 75 475

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 185
2020 Does not provide services to public 10 90 355
2019 Provides services to public 10 90 262
2019 Does not provide services to public 10 90 449
2018 Provides services to public 6 94 229
2018 Does not provide services to public 9 91 442

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 185
2020 Does not provide services to public 21 79 355
2019 Provides services to public 18 82 262
2019 Does not provide services to public 23 77 449
2018 Provides services to public 18 82 229
2018 Does not provide services to public 21 79 442

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 6 94 185
2020 Does not provide services to public 8 92 355
2019 Provides services to public 9 91 262
2019 Does not provide services to public 8 92 449
2018 Provides services to public 11 89 229
2018 Does not provide services to public 8 92 442

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 185
2020 Does not provide services to public 7 93 355
2019 Provides services to public 8 92 262
2019 Does not provide services to public 7 93 449
2018 Provides services to public 7 93 229
2018 Does not provide services to public 7 93 442

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 185
2020 Does not provide services to public 10 90 355
2019 Provides services to public 12 88 262
2019 Does not provide services to public 10 90 449
2018 Provides services to public 11 89 229
2018 Does not provide services to public 12 88 442

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 185
2020 Does not provide services to public 8 92 355
2019 Provides services to public 10 90 262
2019 Does not provide services to public 9 91 449
2018 Provides services to public 11 89 229
2018 Does not provide services to public 9 91 442

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 185
2020 Does not provide services to public 12 88 355
2019 Provides services to public 8 92 262
2019 Does not provide services to public 15 85 449
2018 Provides services to public 8 92 229
2018 Does not provide services to public 14 86 442

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 185
2020 Does not provide services to public 16 84 355
2019 Provides services to public 11 89 262
2019 Does not provide services to public 12 88 449
2018 Provides services to public 14 86 229
2018 Does not provide services to public 10 90 442

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 185
2020 Does not provide services to public 13 87 355
2019 Provides services to public 13 87 262
2019 Does not provide services to public 14 86 449
2018 Provides services to public 8 92 229
2018 Does not provide services to public 12 88 442

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 185
2020 Does not provide services to public 36 64 355
2019 Provides services to public 32 68 262
2019 Does not provide services to public 33 67 449
2018 Provides services to public 29 71 229
2018 Does not provide services to public 26 74 442

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 185
2020 Does not provide services to public 10 90 355
2019 Provides services to public 9 91 262
2019 Does not provide services to public 8 92 449
2018 Provides services to public 6 94 229
2018 Does not provide services to public 7 93 442

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 51 49 185
2020 Does not provide services to public 52 48 355
2019 Provides services to public 51 49 262
2019 Does not provide services to public 51 49 449
2018 Provides services to public 46 54 229
2018 Does not provide services to public 46 54 442

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 62 38 185
2020 Does not provide services to public 61 39 355
2019 Provides services to public 61 39 262
2019 Does not provide services to public 58 42 449
2018 Provides services to public 59 41 229
2018 Does not provide services to public 58 42 442

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 185
2020 Does not provide services to public 4 96 355
2019 Provides services to public 3 97 262
2019 Does not provide services to public 4 96 449
2018 Provides services to public 4 96 229
2018 Does not provide services to public 3 97 442

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 185
2020 Does not provide services to public 13 87 355
2019 Provides services to public 13 87 262
2019 Does not provide services to public 13 87 449
2018 Provides services to public 10 90 229
2018 Does not provide services to public 11 89 442

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 18 21 9 8 18 5 51 21 1250
2020 Does not provide services to public 19 19 17 9 9 22 6 52 24 3099
2019 Provides services to public 23 17 21 9 8 15 8 51 22 1638
2019 Does not provide services to public 18 18 20 9 8 19 7 50 23 3452
2018 Provides services to public 20 20 23 9 8 14 5 50 21 1429
2018 Does not provide services to public 18 21 22 9 8 17 5 49 23 3152
2017 Provides services to public 22 21 18 9 10 15 7 54 24 1592
2017 Does not provide services to public 19 21 20 9 8 17 6 52 22 3243
2014 Provides services to public 25 22 20 9 8 12 4 57 20 1434
2014 Does not provide services to public 21 23 19 9 9 15 4 54 22 2633

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 26 23 8 5 5 1 61 14 1246
2020 Does not provide services to public 31 28 17 9 7 8 1 64 17 3093
2019 Provides services to public 37 27 18 7 5 4 1 68 13 1630
2019 Does not provide services to public 34 29 17 7 5 7 1 69 13 3453
2018 Provides services to public 32 28 20 7 6 6 1 65 14 1428
2018 Does not provide services to public 32 31 18 8 6 5 1 66 14 3150
2017 Provides services to public 33 32 16 8 6 4 1 68 15 1593
2017 Does not provide services to public 33 31 17 7 5 6 1 69 13 3240
2014 Provides services to public 37 31 15 8 5 4 1 72 13 1432
2014 Does not provide services to public 36 34 16 6 5 4 0 73 11 2636
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 1249
2020 Does not provide services to public 7 93 3093
2019 Provides services to public 7 93 1628
2019 Does not provide services to public 7 93 3449
2018 Provides services to public 6 94 1434
2018 Does not provide services to public 7 93 3148

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 45 55 89
2020 Does not provide services to public 44 56 210
2019 Provides services to public 49 51 109
2019 Does not provide services to public 44 56 235
2018 Provides services to public 54 46 88
2018 Does not provide services to public 38 62 217

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 77 23 89
2020 Does not provide services to public 72 28 210
2019 Provides services to public 78 22 109
2019 Does not provide services to public 77 23 235
2018 Provides services to public 63 37 88
2018 Does not provide services to public 73 27 217

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 109
2019 Does not provide services to public 4 96 235
2018 Provides services to public 7 93 88
2018 Does not provide services to public 3 97 217

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 89
2020 Does not provide services to public 5 95 210
2019 Provides services to public 6 94 109
2019 Does not provide services to public 9 91 235
2018 Provides services to public 7 93 88
2018 Does not provide services to public 5 95 217

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 16 84 88
2018 Does not provide services to public 4 96 217

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 89
2020 Does not provide services to public 12 88 210
2019 Provides services to public 6 94 109
2019 Does not provide services to public 8 92 235
2018 Provides services to public 6 94 88
2018 Does not provide services to public 4 96 217

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 26 74 89
2020 Does not provide services to public 17 83 210
2019 Provides services to public 20 80 106
2019 Does not provide services to public 14 86 229
2018 Provides services to public 23 77 89
2018 Does not provide services to public 13 87 217

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 89
2020 Does not provide services to public 11 89 210
2019 Provides services to public 11 89 106
2019 Does not provide services to public 11 89 229
2018 Provides services to public 19 81 89
2018 Does not provide services to public 11 89 217

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 89
2020 Does not provide services to public 8 92 210
2019 Provides services to public 5 95 106
2019 Does not provide services to public 6 94 229
2018 Provides services to public 8 92 89
2018 Does not provide services to public 8 92 217

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 106
2019 Does not provide services to public 4 96 229

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 30 70 89
2020 Does not provide services to public 34 66 210
2019 Provides services to public 31 69 106
2019 Does not provide services to public 31 69 229
2018 Provides services to public 24 76 89
2018 Does not provide services to public 33 67 217

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 32 68 89
2020 Does not provide services to public 33 67 210
2019 Provides services to public 29 71 106
2019 Does not provide services to public 25 75 229
2018 Provides services to public 36 64 89
2018 Does not provide services to public 28 72 217

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 106
2019 Does not provide services to public 4 96 229

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 89
2020 Does not provide services to public 8 92 210
2019 Provides services to public 8 92 106
2019 Does not provide services to public 10 90 229
2018 Provides services to public 8 92 89
2018 Does not provide services to public 7 93 217

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 28 72 89
2020 Does not provide services to public 19 81 210
2019 Provides services to public 18 82 106
2019 Does not provide services to public 13 87 229
2018 Provides services to public 19 81 89
2018 Does not provide services to public 12 88 217

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 89
2018 Does not provide services to public 0 100 217

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 89
2020 Does not provide services to public 17 83 210
2019 Provides services to public 17 83 106
2019 Does not provide services to public 20 80 229
2018 Provides services to public 14 86 89
2018 Does not provide services to public 17 83 217

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 89
2020 Does not provide services to public 0 100 210
2018 Provides services to public 0 100 89
2018 Does not provide services to public 0 100 217

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 89
2020 Does not provide services to public 21 79 210
2019 Provides services to public 22 78 106
2019 Does not provide services to public 23 77 229
2018 Provides services to public 23 77 89
2018 Does not provide services to public 20 80 217

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 40 60 89
2020 Does not provide services to public 39 61 210
2019 Provides services to public 23 77 105
2019 Does not provide services to public 35 65 226
2018 Provides services to public 26 74 90
2018 Does not provide services to public 31 69 217

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 89
2020 Does not provide services to public 14 86 210
2019 Provides services to public 11 89 105
2019 Does not provide services to public 17 83 226
2018 Provides services to public 14 86 90
2018 Does not provide services to public 15 85 217

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 89
2020 Does not provide services to public 8 92 210

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 89
2020 Does not provide services to public 17 83 210
2019 Provides services to public 16 84 105
2019 Does not provide services to public 18 82 226
2018 Provides services to public 13 87 90
2018 Does not provide services to public 14 86 217

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 105
2019 Does not provide services to public 7 93 226
2018 Provides services to public 5 95 90
2018 Does not provide services to public 5 95 217

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 89
2020 Does not provide services to public 7 93 210
2019 Provides services to public 6 94 105
2019 Does not provide services to public 6 94 226

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 6 94 89
2020 Does not provide services to public 7 93 210
2019 Provides services to public 7 93 105
2019 Does not provide services to public 8 92 226
2018 Provides services to public 10 90 90
2018 Does not provide services to public 6 94 217

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 89
2020 Does not provide services to public 11 89 210
2019 Provides services to public 12 88 105
2019 Does not provide services to public 9 91 226
2018 Provides services to public 7 93 90
2018 Does not provide services to public 9 91 217

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 45 55 89
2020 Does not provide services to public 41 59 210
2019 Provides services to public 53 47 105
2019 Does not provide services to public 47 53 226
2018 Provides services to public 54 46 90
2018 Does not provide services to public 50 50 217

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 83
2020 Does not provide services to public 4 96 195
2019 Provides services to public 8 92 87
2019 Does not provide services to public 5 95 194
2018 Provides services to public 7 93 88
2018 Does not provide services to public 3 97 202

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 17 83 83
2020 Does not provide services to public 17 83 195
2019 Provides services to public 9 91 87
2019 Does not provide services to public 16 84 194
2018 Provides services to public 10 90 88
2018 Does not provide services to public 19 81 202

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 87
2019 Does not provide services to public 3 97 194

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 83
2020 Does not provide services to public 6 94 195
2019 Provides services to public 10 90 87
2019 Does not provide services to public 3 97 194
2018 Provides services to public 7 93 88
2018 Does not provide services to public 3 97 202

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 6 94 83
2020 Does not provide services to public 9 91 195

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 83
2020 Does not provide services to public 10 90 195
2019 Provides services to public 12 88 87
2019 Does not provide services to public 11 89 194
2018 Provides services to public 12 88 88
2018 Does not provide services to public 10 90 202

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 83
2020 Does not provide services to public 10 90 195
2019 Provides services to public 5 95 87
2019 Does not provide services to public 11 89 194
2018 Provides services to public 12 88 88
2018 Does not provide services to public 7 93 202

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 83
2020 Does not provide services to public 30 70 195
2019 Provides services to public 28 72 87
2019 Does not provide services to public 27 73 194
2018 Provides services to public 25 75 88
2018 Does not provide services to public 26 74 202

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 83
2020 Does not provide services to public 6 94 195
2019 Provides services to public 13 87 87
2019 Does not provide services to public 8 92 194
2018 Provides services to public 8 92 88
2018 Does not provide services to public 7 93 202

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 58 42 83
2020 Does not provide services to public 44 56 195
2019 Provides services to public 41 59 87
2019 Does not provide services to public 46 54 194
2018 Provides services to public 42 58 88
2018 Does not provide services to public 50 50 202

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 67 33 83
2020 Does not provide services to public 63 37 195
2019 Provides services to public 60 40 87
2019 Does not provide services to public 67 33 194
2018 Provides services to public 75 25 88
2018 Does not provide services to public 67 33 202

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 83
2020 Does not provide services to public 12 88 195
2019 Provides services to public 14 86 87
2019 Does not provide services to public 11 89 194
2018 Provides services to public 11 89 88
2018 Does not provide services to public 9 91 202

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 17 26 4 3 21 6 54 10 1249
2020 Does not provide services to public 21 18 20 6 4 24 6 56 16 3088
2019 Provides services to public 25 15 24 4 3 19 10 56 11 1633
2019 Does not provide services to public 21 17 23 5 4 24 7 55 12 3447
2018 Provides services to public 21 19 30 4 3 17 6 52 9 1436
2018 Does not provide services to public 20 20 25 5 4 20 5 54 12 3141
2017 Provides services to public 21 20 24 3 4 19 9 57 10 1595
2017 Does not provide services to public 20 20 20 4 3 25 7 59 11 3237
2014 Provides services to public 24 21 23 3 2 19 7 61 8 1432
2014 Does not provide services to public 21 20 21 4 3 24 7 60 9 2636

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 26 23 6 4 7 1 65 10 1242
2020 Does not provide services to public 32 26 19 7 4 10 1 66 13 3096
2019 Provides services to public 40 26 18 4 3 7 2 73 7 1632
2019 Does not provide services to public 37 27 18 4 3 9 1 71 8 3444
2018 Provides services to public 32 27 23 5 3 8 2 66 9 1433
2018 Does not provide services to public 33 30 20 5 3 7 1 69 9 3144
2017 Provides services to public 34 30 18 4 3 7 3 71 8 1592
2017 Does not provide services to public 35 30 17 4 3 10 2 74 7 3241
2014 Provides services to public 38 31 17 3 2 7 2 75 5 1432
2014 Does not provide services to public 37 31 16 3 2 9 1 76 6 2636

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 0 8 11 23 51 8 0 9 80 24
2020 Does not provide services to public 2 3 24 19 33 19 0 7 64 36
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 28 27 12 13 0 0 48 25 1249
2020 Does not provide services to public 26 29 21 11 12 0 1 56 23 3094

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 24 22 12 17 0 0 49 30 1248
2020 Does not provide services to public 30 27 20 11 10 0 1 58 21 3090
2019 Provides services to public 22 25 18 13 21 0 1 48 34 1631
2019 Does not provide services to public 20 26 20 14 19 0 1 46 34 3453
2018 Provides services to public 20 22 19 16 21 0 1 42 38 1440
2018 Does not provide services to public 19 23 22 15 20 0 1 42 36 3162
2017 Provides services to public 20 21 18 14 24 1 2 42 39 1588
2017 Does not provide services to public 19 22 19 17 21 0 2 43 38 3236

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 28 21 16 12 0 0 51 28 1249
2020 Does not provide services to public 27 28 23 12 9 0 1 55 21 3095
2019 Provides services to public 25 26 24 14 10 0 1 51 24 1636
2019 Does not provide services to public 28 29 24 11 8 0 1 57 19 3446
2018 Provides services to public 20 25 26 16 12 0 1 46 28 1440
2018 Does not provide services to public 24 30 25 12 8 0 1 54 21 3154
2017 Provides services to public 21 25 23 17 13 0 1 47 30 1590
2017 Does not provide services to public 29 28 22 11 8 0 2 58 20 3237

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 27 17 6 4 0 4 72 11 1239
2020 Does not provide services to public 40 30 17 8 4 0 1 71 12 3087
2019 Provides services to public 43 27 16 6 4 1 3 73 11 1624
2019 Does not provide services to public 41 31 16 6 3 0 1 73 10 3431
2018 Provides services to public 36 28 19 8 5 0 3 67 14 1435
2018 Does not provide services to public 35 32 19 8 4 0 2 68 12 3140
2017 Provides services to public 35 28 18 9 4 1 6 67 14 1577
2017 Does not provide services to public 39 29 17 7 3 0 4 71 11 3224

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 24 16 15 17 0 1 51 33 1245
2020 Does not provide services to public 31 24 19 13 11 1 1 56 25 3092
2019 Provides services to public 28 21 18 14 16 1 1 51 31 1626
2019 Does not provide services to public 28 25 19 14 13 0 1 54 28 3437
2018 Provides services to public 22 22 20 15 19 1 1 45 35 1430
2018 Does not provide services to public 25 24 22 14 13 1 1 50 27 3143
2017 Provides services to public 23 19 18 17 21 1 2 43 38 1587
2017 Does not provide services to public 29 23 19 14 12 1 3 54 27 3231

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 21 9 5 5 0 4 80 10 1242
2020 Does not provide services to public 57 21 10 4 4 0 4 82 8 3085
2019 Provides services to public 58 20 8 4 4 1 6 83 8 1631
2019 Does not provide services to public 61 20 8 2 2 0 5 86 5 3433
2018 Provides services to public 52 19 12 6 4 1 6 76 11 1429
2018 Does not provide services to public 58 20 10 3 2 1 6 83 6 3135
2017 Provides services to public 49 20 12 5 5 1 9 76 11 1583
2017 Does not provide services to public 56 20 9 3 2 1 10 84 6 3233

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 27 18 10 7 0 0 64 17 1244
2020 Does not provide services to public 39 27 18 8 7 0 0 66 16 3093
2019 Provides services to public 38 28 16 8 7 0 1 68 16 1633
2019 Does not provide services to public 41 29 16 8 5 0 1 71 13 3438
2018 Provides services to public 35 27 20 8 9 0 1 63 17 1433
2018 Does not provide services to public 40 27 18 9 6 0 1 68 15 3150
2017 Provides services to public 35 29 18 9 7 0 1 65 17 1586
2017 Does not provide services to public 38 30 18 8 5 0 1 69 13 3231

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 23 17 8 9 0 6 63 18 1250
2020 Does not provide services to public 36 23 17 9 9 0 7 63 19 3096

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 31 17 8 5 1 1 70 13 1247
2020 Does not provide services to public 38 32 16 9 4 1 1 71 13 3093
2019 Provides services to public 39 31 16 7 4 1 1 72 11 1629
2019 Does not provide services to public 36 35 17 6 4 1 1 73 10 3437
2018 Provides services to public 32 32 19 8 5 1 2 67 14 1435
2018 Does not provide services to public 32 34 19 8 4 1 2 68 12 3151
2017 Provides services to public 35 29 19 9 5 1 2 67 14 1583
2017 Does not provide services to public 36 30 18 8 4 1 3 69 13 3231

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 31 18 9 5 1 1 68 14 1242
2020 Does not provide services to public 33 31 20 10 5 0 1 65 15 3096
2019 Provides services to public 34 32 18 9 5 1 1 67 14 1630
2019 Does not provide services to public 31 34 20 9 4 1 1 67 13 3437
2018 Provides services to public 30 31 20 11 6 1 2 63 17 1432
2018 Does not provide services to public 29 34 21 9 5 1 1 64 15 3152
2017 Provides services to public 30 30 21 11 5 1 2 62 16 1582
2017 Does not provide services to public 33 31 20 10 4 1 2 65 15 3232

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 31 14 7 6 0 1 73 13 1251
2020 Does not provide services to public 38 29 17 10 5 0 1 68 15 3089
2019 Provides services to public 44 28 15 7 5 1 1 73 12 1630
2019 Does not provide services to public 37 30 18 9 6 0 1 67 14 3437
2018 Provides services to public 37 28 18 9 5 1 2 68 14 1431
2018 Does not provide services to public 34 31 19 9 5 1 1 66 15 3142
2017 Provides services to public 38 27 18 10 5 1 2 67 15 1582
2017 Does not provide services to public 35 31 16 10 5 1 2 68 15 3228

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 24 15 8 7 0 0 70 15 1249
2020 Does not provide services to public 48 24 12 7 6 0 1 74 14 3081
2019 Provides services to public 47 24 13 8 6 1 1 73 14 1628
2019 Does not provide services to public 47 25 13 7 6 1 1 73 13 3428

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 26 16 10 7 0 1 66 17 1243
2020 Does not provide services to public 31 32 19 10 7 0 1 64 17 3097

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 33 20 9 7 0 1 64 16 1248
2020 Does not provide services to public 37 31 18 8 5 0 1 69 13 3092
2019 Provides services to public 38 29 17 9 5 0 1 68 14 1620
2019 Does not provide services to public 41 31 16 7 3 0 1 73 10 3420
2018 Provides services to public 29 31 23 8 7 0 2 61 15 1423
2018 Does not provide services to public 38 31 18 8 4 0 1 70 12 3136
2017 Provides services to public 29 32 20 10 6 1 2 63 16 1579
2017 Does not provide services to public 38 31 17 8 3 1 2 71 11 3225

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 27 13 6 4 0 1 77 10 1239
2020 Does not provide services to public 50 27 13 5 4 0 1 78 8 3081
2019 Provides services to public 54 24 11 5 4 1 1 80 9 1622
2019 Does not provide services to public 59 23 10 3 3 0 2 84 6 3422
2018 Provides services to public 56 21 13 4 4 0 2 79 7 1426
2018 Does not provide services to public 58 22 10 5 3 0 2 82 7 3135
2017 Provides services to public 54 24 11 5 2 0 3 80 8 1588
2017 Does not provide services to public 60 22 9 4 2 0 3 85 6 3231

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 30 18 8 5 0 1 69 13 1244
2020 Does not provide services to public 31 34 20 9 6 0 0 65 14 3087

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 15 6 3 2 1 4 88 5 1242
2020 Does not provide services to public 71 15 6 2 2 1 4 90 4 3093
2019 Provides services to public 72 13 5 2 2 1 5 90 4 1625
2019 Does not provide services to public 76 11 4 1 2 1 6 93 3 3434
2018 Provides services to public 70 14 7 2 2 1 4 88 4 1429
2018 Does not provide services to public 73 13 5 2 2 1 4 91 4 3137

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 74 13 5 3 4 1 1 88 7 1240
2020 Does not provide services to public 74 11 5 3 3 1 3 89 6 3085
2019 Provides services to public 69 13 7 4 4 0 2 85 8 1634
2019 Does not provide services to public 71 12 5 4 5 1 2 86 9 3438
2018 Provides services to public 66 15 8 4 4 1 2 84 8 1432
2018 Does not provide services to public 70 13 6 3 4 1 3 86 8 3144
2017 Provides services to public 68 14 8 4 3 1 3 85 7 1593
2017 Does not provide services to public 71 13 6 3 3 1 4 87 6 3242

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 25 9 4 4 0 1 82 9 1236
2020 Does not provide services to public 64 21 8 3 3 0 2 86 6 3085
2019 Provides services to public 49 29 12 5 4 0 1 79 9 1631
2019 Does not provide services to public 55 27 10 4 3 0 1 83 7 3422
2018 Provides services to public 44 29 14 6 5 1 1 74 12 1431
2018 Does not provide services to public 50 28 12 5 4 0 1 79 9 3151
2017 Provides services to public 46 29 12 7 3 0 2 77 10 1584
2017 Does not provide services to public 53 28 10 4 3 0 2 83 6 3235

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 19 8 5 5 0 1 82 10 1236
2020 Does not provide services to public 64 18 8 4 5 0 1 83 9 3078
2019 Provides services to public 61 18 8 6 5 0 1 80 11 1626
2019 Does not provide services to public 63 19 9 4 5 0 1 82 9 3424
2018 Provides services to public 55 22 10 7 5 0 1 78 12 1430
2018 Does not provide services to public 56 22 10 6 6 0 1 79 12 3144
2017 Provides services to public 59 20 8 6 5 0 1 81 11 1587
2017 Does not provide services to public 61 19 9 4 4 0 2 83 8 3236

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 7 2 1 1 0 27 94 3 1241
2020 Does not provide services to public 61 9 4 2 1 0 23 92 4 3093
2019 Provides services to public 58 9 2 1 1 0 28 94 3 1622
2019 Does not provide services to public 59 10 4 2 1 0 24 91 4 3418
2018 Provides services to public 53 8 3 2 1 0 33 91 4 1417
2018 Does not provide services to public 52 11 4 2 1 0 29 89 5 3128
2017 Provides services to public 54 10 4 2 1 0 30 91 4 1588
2017 Does not provide services to public 54 11 4 2 1 0 28 90 4 3232

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 28 13 4 3 0 1 80 7 1249
2020 Does not provide services to public 71 16 6 2 1 0 4 92 3 3098
2019 Provides services to public 57 25 11 3 2 0 2 84 4 1630
2019 Does not provide services to public 72 16 5 1 1 0 5 93 2 3416
2018 Provides services to public 49 29 13 5 2 0 3 80 7 1429
2018 Does not provide services to public 68 17 5 1 1 0 7 92 2 3136
2017 Provides services to public 54 26 11 3 2 0 4 83 5 1576
2017 Does not provide services to public 68 16 5 1 1 0 9 92 2 3211

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 15 5 2 3 0 2 90 5 1250
2020 Does not provide services to public 74 15 4 2 3 0 2 91 4 3099
2019 Provides services to public 73 13 5 2 3 1 3 89 6 1633
2019 Does not provide services to public 74 14 5 2 2 1 3 91 4 3435
2018 Provides services to public 71 15 5 2 3 0 3 90 5 1430
2018 Does not provide services to public 72 13 5 3 2 1 4 89 6 3141
2017 Provides services to public 69 15 6 2 3 1 4 89 5 1592
2017 Does not provide services to public 68 14 6 3 3 1 5 87 7 3238

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 30 13 5 2 0 1 79 8 1248
2020 Does not provide services to public 49 29 14 4 2 0 1 79 7 3100
2019 Provides services to public 56 27 10 3 2 0 1 84 6 1624
2019 Does not provide services to public 55 27 11 3 2 0 2 83 5 3420
2018 Provides services to public 51 28 12 4 3 0 2 81 7 1428
2018 Does not provide services to public 49 28 14 4 2 0 2 79 7 3141
2017 Provides services to public 53 30 9 3 2 0 3 86 5 1585
2017 Does not provide services to public 51 29 11 4 2 0 3 83 5 3231

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 39 21 8 4 0 0 67 12 1251
2020 Does not provide services to public 29 42 18 6 4 0 0 72 10 3098

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 32 32 14 6 0 0 49 19 1247
2020 Does not provide services to public 19 36 30 10 5 0 0 55 15 3099
2019 Provides services to public 21 32 30 12 5 0 0 53 16 1635
2019 Does not provide services to public 24 35 29 8 3 0 0 59 12 3462
2018 Provides services to public 15 32 33 15 5 0 0 47 20 1440
2018 Does not provide services to public 20 35 32 10 3 0 0 55 13 3151
2017 Provides services to public 18 28 34 13 7 0 1 46 20 1594
2017 Does not provide services to public 19 34 32 9 4 0 1 54 14 3244

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 16 21 37 18 8 0 0 26 37 1247
2020 Does not provide services to public 11 17 38 22 11 0 0 34 28 3089
2019 Provides services to public 13 20 35 20 11 0 0 31 34 1623
2019 Does not provide services to public 8 16 36 24 14 0 0 39 25 3417
2018 Provides services to public 12 22 37 18 10 0 0 28 35 1424
2018 Does not provide services to public 9 16 37 24 14 0 0 38 25 3097
2017 Provides services to public 13 21 36 19 10 0 0 29 34 1585
2017 Does not provide services to public 7 16 36 24 15 0 1 40 24 3226

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 39 16 7 4 1 0 73 11 1250
2020 Does not provide services to public 41 37 12 6 2 2 0 79 9 3095
2019 Provides services to public 37 38 14 6 3 2 0 77 9 1632
2019 Does not provide services to public 40 36 13 5 3 2 0 78 8 3446
2018 Provides services to public 36 37 13 8 4 2 0 75 12 1430
2018 Does not provide services to public 40 37 13 6 2 2 0 79 8 3143
2017 Provides services to public 30 42 13 8 4 3 1 74 13 1592
2017 Does not provide services to public 37 39 12 5 3 3 0 79 8 3238

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 31 17 14 7 2 0 61 21 1242
2020 Does not provide services to public 36 31 14 10 6 3 0 69 17 3094

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 28 12 12 10 1 0 65 23 1242
2020 Does not provide services to public 41 28 10 10 9 1 1 70 20 3093

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 29 14 6 6 3 0 73 12 1240
2020 Does not provide services to public 50 26 11 4 4 4 1 80 9 3088

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 31 18 12 10 1 0 60 22 1247
2020 Does not provide services to public 35 32 15 9 7 2 0 68 17 3094
2019 Provides services to public 27 35 16 12 8 1 0 63 21 1633
2019 Does not provide services to public 31 34 17 11 6 1 0 66 17 3449
2018 Provides services to public 27 34 15 15 8 1 0 62 23 1430
2018 Does not provide services to public 30 35 15 11 6 2 0 66 18 3152
2017 Provides services to public 21 35 17 14 10 2 1 58 25 1589
2017 Does not provide services to public 26 39 15 11 7 2 1 66 18 3239

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 41 11 9 4 0 0 76 13 1251
2020 Does not provide services to public 41 39 8 8 3 0 0 81 11 3102

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 39 13 8 3 1 0 75 12 1245
2020 Does not provide services to public 41 36 10 9 4 0 0 78 13 3086

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 41 17 7 3 0 0 72 10 1243
2020 Does not provide services to public 36 36 16 7 3 0 1 74 10 3086

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 38 13 6 3 1 1 78 9 1242
2020 Does not provide services to public 45 33 10 6 3 1 1 80 9 3093

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 16 10 2 2 13 10 82 4 1245
2020 Does not provide services to public 57 15 7 1 2 13 6 88 3 3093

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 35 12 7 4 2 0 77 11 1247
2020 Does not provide services to public 49 32 9 6 3 2 0 83 8 3091

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 31 9 9 7 1 0 74 16 1245
2020 Does not provide services to public 50 29 8 7 5 1 0 80 12 3090

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 33 9 11 5 1 0 74 16 1248
2020 Does not provide services to public 51 29 8 7 4 0 0 80 12 3090

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 46 9 13 7 1 0 70 21 155
2020 Does not provide services to public 23 47 13 12 3 1 1 71 15 674
2019 Provides services to public 25 44 11 11 6 2 1 71 18 170
2019 Does not provide services to public 29 43 13 11 3 2 1 74 14 702

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 79 21 154
2020 Does not provide services to public 91 9 677

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 28 16 27 13 0 1 44 40 123
2020 Does not provide services to public 12 28 18 25 17 0 0 40 42 630
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 1236
2020 Does not provide services to public 8 92 3092

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 1244
2020 Does not provide services to public 10 90 3090
2019 Provides services to public 15 85 1633
2019 Does not provide services to public 13 87 3449
2017 Provides services to public 17 83 1586
2017 Does not provide services to public 15 85 3234
2014 Provides services to public 15 85 1429
2014 Does not provide services to public 14 86 2630

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 46 54 128
2020 Does not provide services to public 51 49 317

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 67 33 131
2020 Does not provide services to public 78 22 316
2019 Provides services to public 77 23 241
2019 Does not provide services to public 82 18 451
2017 Provides services to public 74 26 276
2017 Does not provide services to public 82 18 500
2014 Provides services to public 77 23 211
2014 Does not provide services to public 77 23 366

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 35 12 12 4 0 0 73 15 88
2020 Does not provide services to public 48 34 5 9 3 1 0 83 12 244
2019 Provides services to public 52 28 4 10 1 2 2 84 12 181
2019 Does not provide services to public 53 28 6 9 3 1 0 82 12 364
2017 Provides services to public 57 27 6 8 1 0 0 84 9 210
2017 Does not provide services to public 53 31 5 5 4 0 1 85 9 407
2014 Provides services to public 49 33 10 7 1 0 0 82 7 165
2014 Does not provide services to public 53 33 4 6 2 1 1 87 8 282

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 29 12 9 4 2 3 74 14 1243
2020 Does not provide services to public 48 30 9 5 3 2 2 81 9 3097
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 42 16 1 51 49 1253
2020 Does not provide services to public 36 46 17 1 57 43 3103

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 32 68 488
2020 Does not provide services to public 36 64 1111

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 16 17 17 34 0 3 30 53 488
2020 Does not provide services to public 10 22 18 16 26 1 6 35 46 1110

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 16 13 19 44 1 1 23 64 488
2020 Does not provide services to public 6 14 14 23 40 1 1 21 65 1111

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 19 13 9 10 2 11 64 21 1245
2020 Does not provide services to public 39 20 15 9 8 1 8 65 19 3097
2019 Provides services to public 41 15 13 9 14 2 7 61 24 1602
2019 Does not provide services to public 36 18 16 11 13 1 6 58 25 3399
2018 Provides services to public 39 16 13 10 13 2 7 60 25 1428
2018 Does not provide services to public 36 17 14 11 14 1 7 57 27 3153
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