2020 Public Service Employee Survey Results for Royal Canadian Mounted Police by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 41 5 9 3 0 0 84 12 324
2020 Non-shift worker 37 45 4 11 4 0 0 81 15 4018

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 13 3 1 2 1 0 94 3 321
2020 Non-shift worker 78 15 3 2 1 1 0 94 3 4010
2017 Shift worker 77 15 4 3 0 0 1 93 3 334
2017 Non-shift worker 76 17 3 1 1 1 1 95 2 4497
2014 Shift worker 70 22 3 2 2 0 1 93 4 251
2014 Non-shift worker 75 18 3 1 1 0 1 95 2 3823

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 35 9 13 5 0 0 74 18 323
2020 Non-shift worker 43 38 6 10 3 0 0 81 13 4021
2019 Shift worker 46 32 5 11 5 0 0 79 16 438
2019 Non-shift worker 47 35 5 9 4 0 0 82 13 4560
2017 Shift worker 43 30 11 10 7 0 0 73 16 335
2017 Non-shift worker 46 34 5 10 5 0 0 80 15 4500
2014 Shift worker 28 42 7 14 9 0 0 70 23 251
2014 Non-shift worker 47 33 6 10 4 0 0 80 14 3823

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 42 8 8 3 0 0 81 11 322
2020 Non-shift worker 30 39 11 13 6 0 1 70 19 4002
2019 Shift worker 44 35 8 11 2 0 0 79 13 433
2019 Non-shift worker 31 41 10 13 5 0 0 73 18 4543
2018 Shift worker 41 40 7 7 4 0 0 82 11 331
2018 Non-shift worker 27 44 9 13 5 0 1 72 19 4279
2017 Shift worker 31 38 12 13 5 0 1 70 18 334
2017 Non-shift worker 31 38 10 14 6 0 0 69 21 4504
2014 Shift worker 31 37 8 14 10 0 0 68 24 252
2014 Non-shift worker 31 39 10 13 7 0 0 70 20 3822

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 34 10 7 5 0 0 78 12 318
2020 Non-shift worker 45 36 8 7 3 0 0 81 10 3989
2019 Shift worker 50 33 6 8 3 0 0 82 11 432
2019 Non-shift worker 47 35 8 6 3 0 0 83 9 4540
2017 Shift worker 42 34 7 13 2 1 0 77 16 333
2017 Non-shift worker 47 36 8 6 3 0 0 83 9 4491
2014 Shift worker 36 43 11 9 2 0 0 78 11 252
2014 Non-shift worker 47 35 8 7 2 0 0 83 9 3818

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 28 13 13 6 1 0 68 19 319
2020 Non-shift worker 52 28 9 7 4 0 0 80 11 4003
2019 Shift worker 46 30 9 9 5 0 0 76 15 434
2019 Non-shift worker 53 29 8 6 4 0 0 83 9 4551
2018 Shift worker 33 33 14 11 8 1 1 67 19 331
2018 Non-shift worker 51 29 9 6 4 0 1 81 10 4264
2017 Shift worker 36 33 12 13 6 0 0 69 19 335
2017 Non-shift worker 51 29 8 7 4 1 1 81 11 4499
2014 Shift worker 30 33 13 14 10 0 1 63 24 250
2014 Non-shift worker 48 31 9 7 4 0 0 79 11 3817

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 36 9 6 4 0 0 81 10 322
2020 Non-shift worker 43 36 11 6 3 0 0 79 10 4018
2019 Shift worker 49 34 10 4 3 0 0 82 7 435
2019 Non-shift worker 41 39 9 6 3 0 0 81 10 4566
2018 Shift worker 44 35 12 5 4 0 0 79 9 331
2018 Non-shift worker 38 40 11 7 4 0 0 79 11 4252
2017 Shift worker 45 37 8 6 4 0 0 81 10 335
2017 Non-shift worker 38 43 9 7 3 0 0 81 10 4501
2014 Shift worker 35 41 10 7 6 0 0 77 13 252
2014 Non-shift worker 37 43 10 7 4 0 0 79 11 3823

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 33 15 16 9 1 0 59 25 324
2020 Non-shift worker 34 35 12 11 7 0 0 69 18 4026
2019 Shift worker 38 30 13 12 7 0 1 68 19 434
2019 Non-shift worker 32 36 13 10 7 0 0 69 18 4570
2018 Shift worker 29 31 15 13 12 1 0 61 24 332
2018 Non-shift worker 31 34 15 11 9 0 0 65 20 4263
2017 Shift worker 29 35 14 12 8 1 1 65 20 335
2017 Non-shift worker 31 34 14 12 8 0 0 66 20 4498
2014 Shift worker 20 38 14 15 13 0 0 58 27 252
2014 Non-shift worker 29 36 14 12 8 0 0 66 20 3820

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 37 9 6 2 0 0 82 8 322
2020 Non-shift worker 36 40 11 9 4 0 0 75 14 4000
2019 Shift worker 49 34 8 7 2 0 0 83 9 434
2019 Non-shift worker 34 41 11 10 4 0 0 75 14 4557
2018 Shift worker 39 39 12 8 2 0 0 78 10 329
2018 Non-shift worker 32 40 13 10 5 0 0 72 15 4273
2017 Shift worker 37 42 10 8 3 0 1 80 11 334
2017 Non-shift worker 34 40 11 10 5 0 0 74 14 4500

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 32 10 3 2 0 0 85 5 323
2020 Non-shift worker 51 36 7 4 2 0 0 87 6 4009
2019 Shift worker 57 29 9 4 1 0 0 86 5 432
2019 Non-shift worker 50 35 8 4 2 0 0 86 6 4548
2018 Shift worker 50 40 5 3 1 2 0 91 4 330
2018 Non-shift worker 50 38 7 3 2 0 0 89 4 4285
2017 Shift worker 48 37 8 5 2 0 0 85 7 335
2017 Non-shift worker 48 38 7 4 2 0 0 86 6 4495
2014 Shift worker 39 43 9 5 3 0 0 83 9 252
2014 Non-shift worker 47 38 9 4 2 1 0 85 6 3823

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 30 12 15 8 0 0 65 23 322
2020 Non-shift worker 38 34 12 9 7 0 0 72 16 4010
2019 Shift worker 41 29 12 13 5 0 0 70 18 432
2019 Non-shift worker 37 35 12 9 7 0 0 72 16 4568
2018 Shift worker 32 34 14 11 8 0 0 67 19 328
2018 Non-shift worker 36 36 11 9 7 0 0 72 17 4276
2017 Shift worker 34 31 15 11 10 0 0 65 20 333
2017 Non-shift worker 35 36 12 9 7 0 0 72 16 4490

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 33 4 2 2 0 0 92 4 321
2020 Non-shift worker 60 28 8 2 2 0 0 88 4 3994
2019 Shift worker 69 23 6 2 1 0 0 92 3 433
2019 Non-shift worker 60 29 8 2 2 0 0 88 4 4539
2018 Shift worker 60 30 8 2 1 0 0 90 2 326
2018 Non-shift worker 59 29 7 2 1 0 0 89 4 4238
2017 Shift worker 66 24 7 1 1 0 0 90 3 331
2017 Non-shift worker 60 31 7 2 1 0 0 90 3 4495
2014 Shift worker 70 22 5 1 1 0 0 92 2 251
2014 Non-shift worker 69 23 5 2 1 0 0 92 2 3820

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 34 14 13 11 1 0 61 25 320
2020 Non-shift worker 36 36 13 9 6 0 0 72 15 4008
2019 Shift worker 34 29 15 13 8 0 1 64 21 432
2019 Non-shift worker 36 37 12 9 6 0 0 73 14 4551
2018 Shift worker 21 32 19 15 12 0 0 54 28 330
2018 Non-shift worker 32 37 12 11 7 0 0 70 18 4255
2017 Shift worker 27 31 18 13 10 0 0 59 23 330
2017 Non-shift worker 35 38 10 10 5 0 1 74 16 4485
2014 Shift worker 16 37 16 16 15 0 0 53 31 252
2014 Non-shift worker 28 42 12 11 7 0 0 70 19 3821

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 33 17 13 8 0 0 61 22 323
2020 Non-shift worker 41 31 14 8 5 0 0 73 13 4025
2019 Shift worker 40 26 16 11 6 0 0 67 17 434
2019 Non-shift worker 41 33 14 7 5 0 0 74 12 4570
2018 Shift worker 25 30 20 14 11 0 0 55 24 328
2018 Non-shift worker 38 32 15 9 6 0 0 70 15 4235
2017 Shift worker 27 38 16 11 7 0 0 65 18 332
2017 Non-shift worker 39 34 13 8 5 0 1 73 14 4496
2014 Shift worker 24 33 20 13 9 0 0 57 23 252
2014 Non-shift worker 37 36 13 8 6 0 0 72 14 3820

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 39 13 9 4 0 0 74 13 323
2020 Non-shift worker 39 38 11 8 4 0 0 77 12 4005
2019 Shift worker 46 31 11 10 2 0 0 77 12 429
2019 Non-shift worker 39 39 11 7 4 0 0 78 11 4499
2018 Shift worker 34 37 14 10 4 1 0 72 14 329
2018 Non-shift worker 38 35 13 8 5 0 0 73 14 4265
2017 Shift worker 37 38 13 7 5 0 0 75 12 332
2017 Non-shift worker 40 35 11 9 5 0 0 75 13 4493
2014 Shift worker 26 41 16 10 7 0 0 67 17 252
2014 Non-shift worker 38 35 13 9 5 0 0 73 14 3821

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 32 7 5 2 0 0 85 8 321
2020 Non-shift worker 49 34 9 5 3 0 0 84 7 4010
2019 Shift worker 56 31 7 4 2 0 0 87 6 437
2019 Non-shift worker 49 36 8 5 3 0 0 84 7 4569
2018 Shift worker 45 36 11 5 3 0 0 81 8 329
2018 Non-shift worker 46 37 10 5 3 0 0 83 7 4276
2017 Shift worker 47 36 10 3 3 0 0 83 6 331
2017 Non-shift worker 47 38 9 5 2 0 0 85 7 4489
2014 Shift worker 42 41 9 5 4 0 0 83 8 252
2014 Non-shift worker 47 36 9 5 3 0 0 84 7 3821

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 24 11 1 2 0 7 85 3 324
2020 Non-shift worker 38 31 18 8 5 0 1 69 13 4012
2019 Shift worker 56 28 8 4 1 0 3 87 5 429
2019 Non-shift worker 40 29 17 8 5 0 1 70 13 4527
2018 Shift worker 57 26 9 3 1 1 2 86 5 330
2018 Non-shift worker 38 30 17 9 5 0 1 69 14 4281
2017 Shift worker 51 27 12 2 2 0 7 84 3 334
2017 Non-shift worker 36 32 16 8 5 0 2 70 13 4509
2014 Shift worker 55 24 14 3 1 0 3 81 4 251
2014 Non-shift worker 31 31 19 10 8 0 1 63 18 3821

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 18 30 22 19 1 3 43 26 322
2020 Non-shift worker 10 21 34 22 11 1 1 33 32 4014
2019 Shift worker 6 21 33 19 18 1 2 38 28 431
2019 Non-shift worker 9 22 33 21 12 1 1 34 32 4558
2018 Shift worker 9 20 31 23 12 1 4 37 31 331
2018 Non-shift worker 10 22 34 21 11 1 1 33 33 4268
2017 Shift worker 6 17 34 16 18 1 8 38 25 334
2017 Non-shift worker 10 21 32 20 13 1 4 34 32 4473
2014 Shift worker 7 25 29 22 12 1 5 35 34 251
2014 Non-shift worker 11 24 36 18 8 1 2 27 36 3815

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 13 26 26 22 2 2 49 24 323
2020 Non-shift worker 8 15 24 29 20 2 2 51 24 4007
2019 Shift worker 6 14 24 25 27 1 3 54 21 429
2019 Non-shift worker 8 16 27 26 19 2 2 46 26 4545
2018 Shift worker 11 24 24 20 15 3 2 37 37 328
2018 Non-shift worker 9 16 29 24 17 2 2 43 27 4242
2017 Shift worker 9 14 27 21 19 3 6 45 25 335
2017 Non-shift worker 9 17 25 22 20 2 5 45 27 4457
2014 Shift worker 13 14 33 19 14 2 3 36 29 251
2014 Non-shift worker 10 18 28 24 15 2 4 41 29 3810

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 9 27 22 24 5 5 51 18 321
2020 Non-shift worker 11 17 30 23 15 1 2 39 29 4006
2019 Shift worker 6 12 25 20 25 3 8 51 20 431
2019 Non-shift worker 11 19 28 22 15 2 3 39 32 4550
2018 Shift worker 7 14 25 24 19 4 7 48 24 327
2018 Non-shift worker 11 19 29 23 14 2 3 38 31 4256
2017 Shift worker 5 14 23 25 16 6 11 50 23 333
2017 Non-shift worker 11 18 29 20 15 2 6 38 31 4472
2014 Shift worker 9 16 28 24 11 4 7 40 28 249
2014 Non-shift worker 13 21 30 19 12 2 4 33 35 3813

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 1 4 15 28 39 1 12 77 6 321
2020 Non-shift worker 5 9 27 35 22 1 2 58 14 3986
2019 Shift worker 2 4 16 30 37 1 9 75 7 431
2019 Non-shift worker 4 10 28 33 23 1 2 58 14 4534
2018 Shift worker 2 6 19 33 28 2 10 70 9 327
2018 Non-shift worker 4 10 29 33 21 1 2 55 15 4232
2017 Shift worker 2 4 21 26 30 3 15 68 7 331
2017 Non-shift worker 4 9 27 31 22 1 5 57 14 4450
2014 Shift worker 3 9 17 33 23 3 11 65 15 249
2014 Non-shift worker 6 11 31 30 18 1 3 50 18 3791

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 15 29 17 19 2 3 37 33 323
2020 Non-shift worker 14 18 25 22 18 1 2 41 33 4012
2019 Shift worker 12 18 21 17 27 1 4 46 32 434
2019 Non-shift worker 15 19 25 20 18 1 2 39 35 4545
2018 Shift worker 21 22 20 16 17 1 4 35 45 329
2018 Non-shift worker 16 21 25 20 15 1 3 36 39 4269
2017 Shift worker 16 15 25 15 21 2 6 39 34 335
2017 Non-shift worker 16 19 25 17 17 1 5 36 37 4473
2014 Shift worker 14 21 22 20 17 2 4 39 38 250
2014 Non-shift worker 20 23 25 16 12 1 3 29 44 3812

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 14 18 18 24 6 2 46 34 321
2020 Non-shift worker 8 14 23 28 22 3 3 52 24 3992
2019 Shift worker 7 16 21 22 27 3 3 53 25 433
2019 Non-shift worker 11 16 25 23 19 2 3 45 29 4530
2018 Shift worker 18 14 24 19 15 5 4 37 36 330
2018 Non-shift worker 11 18 26 22 17 2 4 42 30 4235
2017 Shift worker 15 18 22 14 19 6 7 38 37 335
2017 Non-shift worker 11 16 23 21 19 3 7 45 30 4472
2014 Shift worker 13 15 23 22 16 6 5 43 32 249
2014 Non-shift worker 11 17 24 24 17 2 5 44 30 3804

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 15 27 22 23 4 3 49 22 323
2020 Non-shift worker 10 19 32 21 15 2 2 38 30 3996
2019 Shift worker 8 12 26 22 25 3 4 51 21 425
2019 Non-shift worker 11 18 31 20 15 2 2 37 30 4552
2018 Shift worker 9 15 29 24 14 3 5 42 26 327
2018 Non-shift worker 11 19 31 21 13 2 3 36 32 4263
2017 Shift worker 10 12 23 18 19 8 10 45 26 333
2017 Non-shift worker 10 18 30 19 14 3 5 37 30 4473
2014 Shift worker 10 18 26 21 13 5 6 38 32 251
2014 Non-shift worker 12 21 32 18 11 2 4 31 36 3808

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 19 34 29 10 0 1 40 25 323
2020 Non-shift worker 8 18 34 23 15 0 1 39 27 4010
2019 Shift worker 4 14 29 28 22 1 3 52 19 433
2019 Non-shift worker 6 13 31 28 19 1 2 48 20 4545
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 25 24 13 10 5 1 51 24 322
2020 Non-shift worker 24 30 18 11 10 5 3 59 22 4017
2019 Shift worker 32 26 17 10 8 4 3 63 19 439
2019 Non-shift worker 27 29 16 12 9 4 2 60 23 4561
2018 Shift worker 14 29 21 17 10 7 2 48 30 328
2018 Non-shift worker 20 31 18 13 11 4 2 55 25 4268
2017 Shift worker 23 34 14 12 12 3 2 59 26 333
2017 Non-shift worker 26 29 14 12 10 4 3 60 25 4503
2014 Shift worker 24 27 20 16 12 1 0 51 28 252
2014 Non-shift worker 29 31 13 12 10 3 2 63 23 3823

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 26 13 13 8 1 0 65 22 324
2020 Non-shift worker 40 28 10 11 9 1 0 70 20 4009
2019 Shift worker 44 28 9 11 7 1 0 73 18 437
2019 Non-shift worker 40 29 11 12 8 1 0 69 20 4559
2018 Shift worker 28 32 14 15 11 1 0 60 26 328
2018 Non-shift worker 35 30 11 12 10 1 1 66 23 4258
2017 Shift worker 37 28 12 11 10 0 1 65 22 334
2017 Non-shift worker 39 29 10 11 9 1 1 70 20 4501
2014 Shift worker 30 29 11 16 13 1 0 60 29 252
2014 Non-shift worker 40 29 10 12 9 0 0 69 21 3821

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 36 8 12 4 0 0 77 15 323
2020 Non-shift worker 48 32 8 8 4 0 0 80 12 3996
2019 Shift worker 47 32 8 10 3 0 0 79 13 437
2019 Non-shift worker 45 34 8 9 4 0 0 79 13 4557
2018 Shift worker 34 39 10 13 3 0 0 74 17 329
2018 Non-shift worker 41 36 9 9 5 0 0 77 14 4254
2017 Shift worker 36 42 9 7 4 0 0 79 12 330
2017 Non-shift worker 40 38 8 9 4 0 1 78 14 4493
2014 Shift worker 31 43 11 10 4 0 0 74 15 252
2014 Non-shift worker 39 38 9 9 4 0 0 77 14 3821

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 35 16 9 2 3 0 71 12 320
2020 Non-shift worker 40 36 12 6 4 1 0 77 10 3993
2019 Shift worker 42 32 14 7 4 1 0 75 11 439
2019 Non-shift worker 40 36 12 6 4 1 1 77 10 4555
2018 Shift worker 31 35 17 11 3 1 2 68 15 327
2018 Non-shift worker 35 39 14 6 5 2 0 75 11 4266

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 23 12 8 3 5 3 75 12 324
2020 Non-shift worker 48 25 11 5 4 4 2 78 10 4016
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 19 22 8 6 3 14 57 16 324
2020 Non-shift worker 45 24 16 5 4 1 5 73 10 4016
2019 Shift worker 36 22 20 6 5 2 10 66 12 439
2019 Non-shift worker 43 25 17 5 4 1 6 73 10 4575

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 31 12 7 6 0 0 75 14 324
2020 Non-shift worker 44 29 13 8 6 0 0 74 14 4021
2019 Shift worker 49 29 10 7 4 1 0 79 11 437
2019 Non-shift worker 43 29 14 8 6 0 1 73 14 4568
2018 Shift worker 43 28 12 10 5 0 1 72 16 329
2018 Non-shift worker 39 32 12 10 6 0 1 71 16 4259
2017 Shift worker 39 38 11 5 7 0 0 77 12 335
2017 Non-shift worker 40 32 12 9 6 1 1 73 15 4505
2014 Shift worker 39 27 17 9 7 1 0 66 16 252
2014 Non-shift worker 41 33 10 8 6 1 0 75 15 3822

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 24 14 7 6 1 1 74 12 322
2020 Non-shift worker 50 22 14 6 5 2 2 75 11 4000

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 29 10 11 4 0 0 75 16 324
2020 Non-shift worker 47 28 11 8 5 0 1 76 13 4016
2019 Shift worker 52 26 11 6 3 1 1 80 9 436
2019 Non-shift worker 45 29 10 9 5 1 1 75 14 4550
2018 Shift worker 43 31 11 8 6 0 1 75 14 330
2018 Non-shift worker 42 30 10 10 7 1 1 73 16 4246
2017 Shift worker 41 38 9 5 6 0 1 80 11 335
2017 Non-shift worker 43 31 10 9 6 1 1 75 15 4505
2014 Shift worker 38 28 17 7 9 1 0 67 16 251
2014 Non-shift worker 42 31 11 9 6 1 0 74 16 3823

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 324
2020 Non-shift worker 45 55 4020

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 10 12 6 11 5 31 54 27 323
2020 Non-shift worker 55 16 9 4 3 3 10 81 8 4020

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 30 10 9 5 0 1 76 14 322
2020 Non-shift worker 56 22 10 6 5 0 0 79 11 4019
2019 Shift worker 55 26 12 4 3 0 0 81 7 438
2019 Non-shift worker 54 27 9 6 4 0 0 81 10 4571
2018 Shift worker 43 28 13 8 6 1 1 72 14 331
2018 Non-shift worker 50 25 11 7 6 0 1 75 14 4261
2017 Shift worker 48 30 10 5 7 0 0 79 12 334
2017 Non-shift worker 54 24 10 6 6 0 0 79 12 4504
2014 Shift worker 38 31 13 9 9 1 0 70 17 252
2014 Non-shift worker 52 26 9 7 6 0 0 78 13 3823
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 29 17 10 3 4 1 69 14 324
2020 Non-shift worker 37 29 14 8 6 5 0 71 15 4025
2019 Shift worker 48 26 11 6 5 4 1 77 11 438
2019 Non-shift worker 36 31 15 8 5 4 1 70 14 4560
2018 Shift worker 36 26 18 9 6 5 0 65 16 330
2018 Non-shift worker 33 32 15 9 6 4 0 68 16 4280
2017 Shift worker 34 31 13 7 7 6 1 71 16 335
2017 Non-shift worker 33 31 14 9 6 5 1 69 16 4508
2014 Shift worker 34 28 15 11 7 4 1 65 19 252
2014 Non-shift worker 30 35 15 9 6 5 1 68 17 3821

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 28 12 11 9 3 0 67 21 322
2020 Non-shift worker 34 30 15 11 8 2 0 65 20 4012
2019 Shift worker 46 22 11 11 6 3 0 71 18 437
2019 Non-shift worker 32 31 17 11 6 2 0 65 18 4553
2018 Shift worker 37 25 17 11 8 2 0 64 19 330
2018 Non-shift worker 30 32 17 12 8 2 0 63 20 4267
2017 Shift worker 31 29 11 14 11 4 1 63 26 334
2017 Non-shift worker 29 32 16 11 8 3 1 64 20 4504
2014 Shift worker 32 31 12 13 8 3 0 66 22 252
2014 Non-shift worker 27 33 17 13 8 2 0 61 22 3820

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 27 17 15 9 4 1 57 25 321
2020 Non-shift worker 26 30 18 14 8 4 0 58 24 4010
2019 Shift worker 36 23 14 13 7 6 1 64 21 439
2019 Non-shift worker 24 30 19 14 8 4 1 56 23 4544
2018 Shift worker 28 25 22 11 9 5 0 56 21 327
2018 Non-shift worker 22 30 20 14 9 4 0 55 24 4262
2017 Shift worker 23 26 17 16 11 5 1 53 29 335
2017 Non-shift worker 22 31 18 14 9 5 1 57 25 4494
2014 Shift worker 26 30 16 14 9 4 1 59 24 251
2014 Non-shift worker 20 30 18 17 10 5 0 53 28 3822

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 30 13 19 11 2 0 56 31 321
2020 Non-shift worker 23 32 15 16 11 2 0 57 28 4016
2019 Shift worker 34 27 13 14 9 3 0 63 24 439
2019 Non-shift worker 21 31 17 18 11 2 0 53 29 4555
2018 Shift worker 26 28 16 15 10 4 0 56 27 331
2018 Non-shift worker 19 29 18 18 12 2 0 50 31 4268
2017 Shift worker 26 25 14 15 12 6 1 56 29 334
2017 Non-shift worker 20 31 17 16 11 4 1 53 29 4502
2014 Shift worker 22 30 17 15 13 3 0 54 29 252
2014 Non-shift worker 19 32 16 18 12 3 0 52 31 3819

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 10 5 9 13 19 16 58 34 323
2020 Non-shift worker 28 15 11 8 11 18 11 60 26 4010
2019 Shift worker 34 10 7 5 11 25 9 65 25 438
2019 Non-shift worker 32 14 10 7 11 17 8 62 25 4574
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 37 20 10 1 1 0 68 12 323
2020 Non-shift worker 30 40 16 8 4 2 0 71 12 4012
2019 Shift worker 38 34 15 9 3 1 0 73 12 438
2019 Non-shift worker 32 40 16 8 3 2 0 73 11 4575
2018 Shift worker 31 39 15 8 5 1 1 72 13 329
2018 Non-shift worker 26 41 18 9 4 1 0 68 14 4266
2017 Shift worker 33 35 16 10 4 2 1 70 14 334
2017 Non-shift worker 29 40 16 9 4 2 0 70 13 4497
2014 Shift worker 29 36 19 7 5 2 1 68 12 252
2014 Non-shift worker 31 38 15 8 5 2 0 71 13 3823

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 31 19 21 6 1 1 53 28 322
2020 Non-shift worker 19 34 18 17 9 2 0 54 27 4007
2019 Shift worker 28 33 16 15 6 3 0 63 21 438
2019 Non-shift worker 18 35 20 18 8 2 0 54 26 4549

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 31 15 12 4 3 2 67 17 323
2020 Non-shift worker 32 35 13 9 6 3 1 70 16 4017
2019 Shift worker 40 30 13 9 5 2 0 72 14 437
2019 Non-shift worker 33 35 14 9 5 2 1 71 15 4566
2018 Shift worker 33 31 19 8 6 3 0 66 15 332
2018 Non-shift worker 33 36 15 8 5 2 1 71 14 4267
2017 Shift worker 41 32 13 6 5 2 1 76 11 333
2017 Non-shift worker 36 35 11 8 5 3 1 74 14 4492
2014 Shift worker 33 37 11 9 6 4 1 73 15 252
2014 Non-shift worker 40 34 12 7 4 2 1 76 11 3822

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 31 24 7 2 2 1 66 9 321
2020 Non-shift worker 31 34 19 8 5 2 0 67 14 4005
2019 Shift worker 41 30 17 8 4 1 0 71 12 433
2019 Non-shift worker 32 35 19 8 4 2 0 68 12 4555
2018 Shift worker 33 33 20 9 5 1 0 67 14 332
2018 Non-shift worker 30 36 18 9 5 1 0 68 14 4260

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 26 13 15 12 8 1 56 30 323
2020 Non-shift worker 24 24 18 13 13 7 1 53 28 4008
2019 Shift worker 31 21 17 12 11 7 1 56 25 438
2019 Non-shift worker 22 23 17 14 13 8 2 51 30 4568
2018 Shift worker 24 27 14 14 14 5 2 55 30 332
2018 Non-shift worker 21 25 19 13 14 6 2 50 29 4277
2017 Shift worker 23 28 13 13 15 8 1 55 31 331
2017 Non-shift worker 23 24 16 12 13 8 3 53 29 4493
2014 Shift worker 20 24 17 16 17 6 0 47 35 252
2014 Non-shift worker 23 24 17 14 14 7 1 51 31 3820

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 29 17 15 8 2 2 58 24 322
2020 Non-shift worker 28 30 17 12 9 3 1 60 22 4007
2019 Shift worker 35 26 14 11 10 3 1 64 21 436
2019 Non-shift worker 27 31 17 13 9 3 1 60 23 4557
2018 Shift worker 27 24 19 17 10 3 1 53 28 332
2018 Non-shift worker 24 32 17 13 10 2 1 58 24 4262
2017 Shift worker 27 32 14 9 12 4 2 63 22 333
2017 Non-shift worker 28 32 15 12 8 3 2 63 21 4497
2014 Shift worker 20 28 18 14 14 3 3 51 30 252
2014 Non-shift worker 26 31 15 13 11 2 1 60 25 3822

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 22 18 17 15 4 3 47 34 323
2020 Non-shift worker 20 25 15 15 18 3 5 48 36 4019
2019 Shift worker 27 24 16 14 13 2 3 54 29 438
2019 Non-shift worker 20 24 16 16 18 2 5 47 37 4575
2018 Shift worker 21 22 17 18 17 3 2 46 37 332
2018 Non-shift worker 18 23 17 17 19 2 4 44 38 4268
2017 Shift worker 20 25 16 12 17 5 6 49 33 333
2017 Non-shift worker 18 24 15 16 18 3 6 47 37 4499
2014 Shift worker 17 20 17 15 25 3 3 39 43 252
2014 Non-shift worker 16 22 15 18 23 2 4 40 44 3820

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 21 14 6 3 0 3 77 9 323
2020 Non-shift worker 56 22 10 5 3 1 4 81 8 4022
2019 Shift worker 51 25 12 4 2 1 5 81 6 436
2019 Non-shift worker 56 23 10 4 3 1 3 83 7 4560

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 25 12 7 4 1 4 75 12 321
2020 Non-shift worker 44 24 15 8 5 1 3 70 14 4017
2019 Shift worker 45 21 15 7 4 3 5 72 12 436
2019 Non-shift worker 44 23 16 7 4 2 4 71 12 4552

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 10 6 2 1 1 4 91 4 322
2020 Non-shift worker 74 9 5 2 3 3 4 89 5 4006
2019 Shift worker 75 6 4 3 1 5 5 91 5 433
2019 Non-shift worker 73 10 5 2 3 3 4 90 5 4537

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 11 6 3 1 0 7 90 4 323
2020 Non-shift worker 73 10 4 2 2 2 7 91 4 4013
2019 Shift worker 73 7 4 3 1 3 9 91 4 433
2019 Non-shift worker 76 7 3 1 1 2 9 93 3 4545

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 37 17 16 6 4 1 60 22 321
2020 Non-shift worker 28 40 15 9 4 3 0 70 14 4018
2019 Shift worker 25 33 21 14 5 2 1 59 20 436
2019 Non-shift worker 26 42 16 8 4 3 1 71 13 4563
2018 Shift worker 20 31 22 14 9 4 0 53 24 332
2018 Non-shift worker 24 36 21 10 6 3 0 62 16 4269
2017 Shift worker 20 37 17 10 10 5 1 61 21 334
2017 Non-shift worker 26 37 17 9 6 4 1 66 16 4491

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 33 14 11 3 2 0 71 14 319
2020 Non-shift worker 36 35 13 9 4 2 0 73 14 3999
2019 Shift worker 43 31 15 8 2 1 0 75 10 435
2019 Non-shift worker 38 37 13 6 3 1 0 77 10 4543
2018 Shift worker 38 36 14 6 4 2 0 76 10 333
2018 Non-shift worker 40 37 12 6 3 2 0 78 9 4257
2017 Shift worker 42 36 12 5 2 2 0 80 8 333
2017 Non-shift worker 41 38 12 5 2 2 0 80 8 4502
2014 Shift worker 41 36 9 8 3 2 1 79 11 252
2014 Non-shift worker 44 34 11 5 3 2 0 80 8 3821

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 28 21 6 3 4 1 69 9 321
2020 Non-shift worker 37 31 17 5 4 5 1 73 10 4012
2019 Shift worker 47 29 14 3 2 4 1 80 5 433
2019 Non-shift worker 43 33 14 4 3 3 1 79 7 4548
2018 Shift worker 39 29 19 5 4 3 1 71 9 332
2018 Non-shift worker 42 32 15 4 3 3 1 77 8 4263
2017 Shift worker 40 31 16 4 3 5 2 75 8 334
2017 Non-shift worker 40 32 15 4 3 4 1 77 7 4485
2014 Shift worker 40 34 12 4 3 5 1 79 7 252
2014 Non-shift worker 45 31 13 3 2 4 1 80 6 3821

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 24 23 7 3 8 3 63 11 322
2020 Non-shift worker 33 29 20 6 4 7 1 68 10 4013

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 28 11 8 2 4 2 78 10 320
2020 Non-shift worker 45 30 11 6 4 3 2 78 10 4015

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 31 9 7 1 0 0 82 9 319
2020 Non-shift worker 53 31 8 5 3 0 0 84 8 4026
2019 Shift worker 60 27 5 5 2 0 0 88 7 434
2019 Non-shift worker 52 32 8 5 3 0 0 84 8 4559
2018 Shift worker 47 36 10 4 2 0 0 83 6 331
2018 Non-shift worker 48 36 8 5 3 0 0 84 8 4254
2017 Shift worker 45 37 11 4 3 0 0 82 7 335
2017 Non-shift worker 49 35 8 5 3 0 0 85 8 4499
2014 Shift worker 47 34 7 6 6 1 0 81 11 252
2014 Non-shift worker 51 32 9 4 3 0 0 83 8 3821

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 32 15 9 5 0 0 71 14 319
2020 Non-shift worker 42 29 14 8 6 0 0 72 14 4014
2019 Shift worker 50 26 13 7 4 0 0 76 11 436
2019 Non-shift worker 42 30 14 8 5 1 0 73 13 4560
2018 Shift worker 36 31 18 9 7 0 0 67 15 331
2018 Non-shift worker 40 30 16 8 6 1 0 71 14 4261
2017 Shift worker 38 33 10 12 7 0 0 71 19 334
2017 Non-shift worker 40 33 14 8 5 0 0 73 13 4494
2014 Shift worker 30 38 17 7 9 0 0 67 16 252
2014 Non-shift worker 38 34 14 8 5 1 0 73 13 3822

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 33 11 10 5 0 0 74 15 319
2020 Non-shift worker 41 32 12 8 5 0 0 74 14 3995
2019 Shift worker 47 29 11 9 3 0 0 77 12 434
2019 Non-shift worker 42 32 13 8 4 0 0 74 13 4543
2018 Shift worker 35 34 14 10 5 0 0 70 16 329
2018 Non-shift worker 39 33 15 8 5 0 0 73 13 4224
2017 Shift worker 37 31 13 11 7 1 0 68 18 335
2017 Non-shift worker 40 35 12 8 4 0 0 75 13 4506
2014 Shift worker 31 37 16 10 5 0 0 69 15 251
2014 Non-shift worker 38 36 13 8 5 0 0 74 13 3822

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 18 19 11 10 4 1 59 21 320
2020 Non-shift worker 41 25 14 9 7 3 1 68 17 4018
2019 Shift worker 37 20 17 12 8 4 2 61 21 436
2019 Non-shift worker 41 24 15 9 7 3 1 68 17 4569
2018 Shift worker 30 24 20 13 10 3 0 55 24 333
2018 Non-shift worker 40 25 16 10 8 2 1 66 18 4266
2017 Shift worker 32 25 18 13 8 4 1 60 22 333
2017 Non-shift worker 40 24 15 9 7 4 1 67 17 4495
2014 Shift worker 29 24 17 17 10 3 0 55 28 252
2014 Non-shift worker 41 24 15 10 7 3 0 67 18 3821
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 21 47 32 323
2020 Non-shift worker 25 39 36 4027
2019 Shift worker 20 44 37 439
2019 Non-shift worker 29 35 36 4583
2018 Shift worker 22 43 35 333
2018 Non-shift worker 28 36 36 4286
2017 Shift worker 19 42 38 334
2017 Non-shift worker 26 38 36 4509
2014 Shift worker 22 45 33 252
2014 Non-shift worker 27 37 36 3823

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 9 31 32 9 4 15 69
2020 Non-shift worker 19 36 29 4 5 7 1011
2019 Shift worker 10 30 31 8 10 10 90
2019 Non-shift worker 18 37 25 4 9 7 1333
2018 Shift worker 6 23 36 10 12 13 70
2018 Non-shift worker 20 36 27 5 6 7 1189
2017 Shift worker 10 23 22 12 26 8 70
2017 Non-shift worker 20 31 25 4 12 8 1180
2014 Shift worker 3 44 30 9 9999 13 54
2014 Non-shift worker 23 34 28 6 9999 9 1035
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 324
2020 Non-shift worker 14 86 4022
2019 Shift worker 13 87 437
2019 Non-shift worker 16 84 4572
2018 Shift worker 13 87 331
2018 Non-shift worker 16 84 4281

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 71 29 39
2020 Non-shift worker 55 45 544
2019 Shift worker 57 43 56
2019 Non-shift worker 54 46 708
2018 Shift worker 50 50 41
2018 Non-shift worker 59 41 676

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 51 49 39
2020 Non-shift worker 62 38 544
2019 Shift worker 63 37 56
2019 Non-shift worker 61 39 708
2018 Shift worker 60 40 41
2018 Non-shift worker 58 42 676

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 41
2018 Non-shift worker 7 93 676

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 39
2020 Non-shift worker 1 99 544
2018 Shift worker 0 100 41
2018 Non-shift worker 1 99 676

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 41
2018 Non-shift worker 5 95 676

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 39
2020 Non-shift worker 6 94 544
2019 Shift worker 19 81 56
2019 Non-shift worker 5 95 708

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 41
2018 Non-shift worker 2 98 676

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 39
2020 Non-shift worker 35 65 544
2019 Shift worker 40 60 56
2019 Non-shift worker 36 64 702
2018 Shift worker 20 80 41
2018 Non-shift worker 35 65 678

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 28 72 39
2020 Non-shift worker 43 57 544
2019 Shift worker 31 69 56
2019 Non-shift worker 41 59 702
2018 Shift worker 51 49 41
2018 Non-shift worker 39 61 678

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 41 59 39
2020 Non-shift worker 57 43 544
2019 Shift worker 51 49 56
2019 Non-shift worker 53 47 702
2018 Shift worker 53 47 41
2018 Non-shift worker 49 51 678

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 58 42 39
2020 Non-shift worker 45 55 544
2019 Shift worker 35 65 56
2019 Non-shift worker 42 58 702
2018 Shift worker 31 69 41
2018 Non-shift worker 39 61 678

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 39
2020 Non-shift worker 39 61 544
2019 Shift worker 34 66 56
2019 Non-shift worker 34 66 702
2018 Shift worker 26 74 41
2018 Non-shift worker 34 66 678

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 66 34 39
2020 Non-shift worker 53 47 544
2019 Shift worker 57 43 56
2019 Non-shift worker 51 49 702
2018 Shift worker 34 66 41
2018 Non-shift worker 50 50 678

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 39
2020 Non-shift worker 38 62 544
2019 Shift worker 47 53 56
2019 Non-shift worker 34 66 702
2018 Shift worker 24 76 41
2018 Non-shift worker 34 66 678

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 39
2020 Non-shift worker 1 99 544
2019 Shift worker 0 100 56
2019 Non-shift worker 2 98 702

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 39
2020 Non-shift worker 8 92 544
2019 Shift worker 13 87 56
2019 Non-shift worker 9 91 702

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 15 85 56
2019 Non-shift worker 9 91 702

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 39
2020 Non-shift worker 56 44 544
2019 Shift worker 49 51 56
2019 Non-shift worker 48 52 702
2018 Shift worker 58 42 41
2018 Non-shift worker 48 52 678

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 39
2020 Non-shift worker 23 77 544
2019 Shift worker 21 79 56
2019 Non-shift worker 24 76 702
2018 Shift worker 9 91 41
2018 Non-shift worker 22 78 678

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 39
2020 Non-shift worker 18 82 544
2019 Shift worker 8 92 56
2019 Non-shift worker 19 81 702
2018 Shift worker 13 87 41
2018 Non-shift worker 15 85 678

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 39
2020 Non-shift worker 60 40 544
2019 Shift worker 54 46 56
2019 Non-shift worker 56 44 698
2018 Shift worker 46 54 41
2018 Non-shift worker 55 45 676

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 36 64 39
2020 Non-shift worker 31 69 544
2019 Shift worker 25 75 56
2019 Non-shift worker 29 71 698
2018 Shift worker 17 83 41
2018 Non-shift worker 29 71 676

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 15 85 41
2018 Non-shift worker 19 81 676

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 10 90 56
2019 Non-shift worker 12 88 698

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 11 89 56
2019 Non-shift worker 11 89 698

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 8 92 56
2019 Non-shift worker 11 89 698
2018 Shift worker 17 83 41
2018 Non-shift worker 12 88 676

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 39
2020 Non-shift worker 24 76 544
2019 Shift worker 26 74 56
2019 Non-shift worker 24 76 698
2018 Shift worker 28 72 41
2018 Non-shift worker 25 75 676

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 25 75 40
2018 Non-shift worker 19 81 634

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 13 87 40
2018 Non-shift worker 11 89 634

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 21 79 40
2018 Non-shift worker 11 89 634

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 37 63 40
2018 Non-shift worker 26 74 634

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 14 86 40
2018 Non-shift worker 6 94 634

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 50 50 40
2018 Non-shift worker 45 55 634

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 58 42 40
2018 Non-shift worker 58 42 634

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 16 19 8 5 26 3 55 19 323
2020 Non-shift worker 20 19 18 9 9 20 6 52 24 4024
2019 Shift worker 28 13 19 7 3 19 10 59 15 437
2019 Non-shift worker 19 18 21 9 8 18 7 49 23 4574
2018 Shift worker 23 16 23 9 6 20 4 51 19 333
2018 Non-shift worker 18 21 22 9 9 16 5 49 23 4263
2017 Shift worker 23 21 14 10 7 17 8 59 22 334
2017 Non-shift worker 19 21 20 9 9 16 6 52 23 4504
2014 Shift worker 22 23 19 9 10 13 4 54 24 252
2014 Non-shift worker 23 23 20 9 8 14 4 55 21 3819

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 23 17 10 5 9 0 65 16 323
2020 Non-shift worker 31 28 19 8 6 7 1 63 16 4014
2019 Shift worker 43 25 15 7 2 7 1 74 9 439
2019 Non-shift worker 34 29 17 7 5 6 1 68 14 4567
2018 Shift worker 31 30 18 7 5 7 1 66 13 332
2018 Non-shift worker 32 30 19 8 6 5 1 66 14 4261
2017 Shift worker 35 31 16 8 5 4 2 70 13 334
2017 Non-shift worker 32 32 17 7 6 5 1 68 14 4502
2014 Shift worker 34 31 16 9 6 4 1 67 16 252
2014 Non-shift worker 36 33 15 6 4 4 0 72 11 3820
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 323
2020 Non-shift worker 7 93 4018
2019 Shift worker 5 95 439
2019 Non-shift worker 7 93 4560
2018 Shift worker 7 93 327
2018 Non-shift worker 7 93 4270

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 19
2020 Non-shift worker 44 56 281
2019 Shift worker 48 52 20
2019 Non-shift worker 46 54 314
2018 Shift worker 32 68 21
2018 Non-shift worker 44 56 287

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 70 30 19
2020 Non-shift worker 74 26 281
2019 Shift worker 71 29 20
2019 Non-shift worker 78 22 314
2018 Shift worker 61 39 21
2018 Non-shift worker 71 29 287

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 5 95 281
2018 Shift worker 0 100 21
2018 Non-shift worker 5 95 287

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 20
2019 Non-shift worker 8 92 314
2018 Shift worker 0 100 21
2018 Non-shift worker 5 95 287

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 24 76 19
2020 Non-shift worker 19 81 281

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 20 80 20
2019 Non-shift worker 10 90 309

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 20
2019 Non-shift worker 6 94 309

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 3 97 281
2018 Shift worker 0 100 22
2018 Non-shift worker 3 97 287

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 37 63 19
2020 Non-shift worker 32 68 281
2019 Shift worker 49 51 20
2019 Non-shift worker 29 71 309

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 19
2020 Non-shift worker 33 67 281
2019 Shift worker 34 66 20
2019 Non-shift worker 26 74 309

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 4 96 281
2018 Shift worker 0 100 22
2018 Non-shift worker 2 98 287

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 20
2019 Non-shift worker 10 90 309

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 28 72 22
2018 Non-shift worker 13 87 287

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 22
2018 Non-shift worker 0 100 287

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 0 100 281
2018 Shift worker 0 100 22
2018 Non-shift worker 0 100 287

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 38 62 22
2018 Non-shift worker 28 72 288

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 9 91 281

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 7 93 281

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 7 93 281

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 71 29 19
2020 Non-shift worker 40 60 281
2019 Shift worker 51 49 20
2019 Non-shift worker 48 52 306
2018 Shift worker 43 57 22
2018 Non-shift worker 52 48 288

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 6 94 260

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 21
2018 Non-shift worker 3 97 272

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 4 96 260
2018 Shift worker 0 100 21
2018 Non-shift worker 2 98 272

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 6 94 260

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 21
2018 Non-shift worker 4 96 272

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 19
2020 Non-shift worker 8 92 260

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 19
2020 Non-shift worker 29 71 260

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 66 34 19
2020 Non-shift worker 46 54 260

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 66 34 19
2020 Non-shift worker 64 36 260
2018 Shift worker 64 36 21
2018 Non-shift worker 70 30 272

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 15 21 4 2 26 5 59 10 324
2020 Non-shift worker 21 18 22 6 4 23 6 55 14 4011
2019 Shift worker 30 15 19 3 2 21 10 64 8 437
2019 Non-shift worker 21 16 24 5 4 22 8 54 12 4564
2018 Shift worker 22 16 29 4 3 22 4 52 9 332
2018 Non-shift worker 20 20 27 5 4 19 6 54 11 4261
2017 Shift worker 25 18 19 3 3 24 7 63 9 334
2017 Non-shift worker 20 20 22 4 3 23 8 58 11 4501
2014 Shift worker 22 22 21 4 2 23 5 62 9 250
2014 Non-shift worker 22 20 22 3 3 22 7 60 9 3823

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 23 20 6 4 9 0 67 11 322
2020 Non-shift worker 32 26 20 7 4 9 1 65 12 4015
2019 Shift worker 46 24 14 3 2 9 1 79 6 438
2019 Non-shift worker 37 27 19 4 3 8 2 71 8 4559
2018 Shift worker 32 26 24 4 3 10 1 66 7 331
2018 Non-shift worker 32 30 21 5 3 7 1 68 9 4262
2017 Shift worker 38 26 16 4 2 12 3 74 7 335
2017 Non-shift worker 35 31 17 4 3 9 2 73 8 4501
2014 Shift worker 36 33 15 5 0 9 1 77 6 250
2014 Non-shift worker 37 31 17 3 2 9 1 76 6 3823
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 28 27 11 10 0 1 52 21 323
2020 Non-shift worker 24 29 22 12 12 0 1 53 24 4018

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 17 23 13 27 0 1 36 41 324
2020 Non-shift worker 30 27 21 11 10 0 1 57 22 4012
2019 Shift worker 19 22 17 14 27 0 1 41 42 438
2019 Non-shift worker 21 26 20 14 19 0 1 47 33 4566
2018 Shift worker 13 16 20 22 29 0 0 29 51 333
2018 Non-shift worker 20 23 21 14 20 0 1 43 35 4286
2017 Shift worker 12 13 21 16 35 0 2 26 53 334
2017 Non-shift worker 20 23 19 16 21 0 2 44 37 4493

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 26 22 15 10 0 2 52 26 324
2020 Non-shift worker 26 28 23 13 10 0 0 54 23 4018
2019 Shift worker 28 26 26 11 7 0 1 55 19 438
2019 Non-shift worker 27 28 24 12 9 0 1 56 21 4565
2018 Shift worker 20 26 25 18 10 0 1 47 28 333
2018 Non-shift worker 23 28 25 13 9 0 1 52 23 4278
2017 Shift worker 29 25 22 14 9 0 1 55 23 333
2017 Non-shift worker 26 27 23 13 10 0 1 54 23 4496

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 17 12 4 2 0 10 80 7 324
2020 Non-shift worker 39 31 17 7 5 0 1 70 12 4000
2019 Shift worker 51 22 12 4 3 1 7 79 7 437
2019 Non-shift worker 41 31 17 6 4 0 1 73 10 4539
2018 Shift worker 48 23 15 5 2 0 8 76 8 330
2018 Non-shift worker 34 32 19 8 5 1 2 67 13 4261
2017 Shift worker 44 22 15 3 2 0 13 76 7 332
2017 Non-shift worker 37 30 18 8 4 0 3 69 13 4472

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 17 18 20 19 0 2 43 39 323
2020 Non-shift worker 30 25 18 13 13 1 1 56 26 4012
2019 Shift worker 22 24 20 16 16 1 1 47 33 436
2019 Non-shift worker 29 24 18 14 14 1 1 53 28 4550
2018 Shift worker 13 22 21 17 25 0 1 36 43 330
2018 Non-shift worker 26 23 21 14 14 1 1 50 28 4260
2017 Shift worker 23 18 16 19 23 1 1 41 43 333
2017 Non-shift worker 27 22 19 14 14 1 3 51 29 4489

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 25 11 8 9 0 3 72 18 321
2020 Non-shift worker 58 21 9 4 4 0 4 82 8 4003
2019 Shift worker 45 24 12 7 6 2 4 73 14 437
2019 Non-shift worker 62 19 8 3 2 0 5 86 5 4548
2018 Shift worker 37 22 17 11 9 1 3 61 21 328
2018 Non-shift worker 58 19 10 4 2 1 6 83 6 4252
2017 Shift worker 43 18 18 7 9 1 5 65 16 333
2017 Non-shift worker 54 20 10 3 2 1 10 83 6 4487

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 25 20 12 9 0 1 59 21 321
2020 Non-shift worker 39 28 18 8 7 0 0 66 16 4014
2019 Shift worker 30 29 22 10 7 0 1 60 18 437
2019 Non-shift worker 42 28 15 8 6 0 1 71 14 4555
2018 Shift worker 23 26 22 14 14 0 1 50 27 331
2018 Non-shift worker 39 27 18 8 6 0 1 68 14 4269
2017 Shift worker 29 32 18 10 10 0 1 62 20 333
2017 Non-shift worker 38 30 18 8 5 0 1 69 13 4487

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 23 17 8 7 0 10 65 16 323
2020 Non-shift worker 36 23 17 9 9 0 6 63 19 4021

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 30 18 7 4 1 2 70 11 323
2020 Non-shift worker 37 32 16 9 4 1 1 70 13 4014
2019 Shift worker 44 29 15 6 3 1 2 75 9 437
2019 Non-shift worker 36 35 17 6 4 1 1 72 11 4549
2018 Shift worker 35 29 21 5 6 1 3 66 12 333
2018 Non-shift worker 32 34 19 8 4 1 2 67 13 4270
2017 Shift worker 37 26 17 10 4 1 4 66 15 332
2017 Non-shift worker 36 30 18 8 4 1 2 68 13 4486

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 28 18 9 3 1 2 69 12 322
2020 Non-shift worker 33 31 19 10 5 0 1 65 15 4013
2019 Shift worker 39 31 16 8 3 1 2 72 11 438
2019 Non-shift worker 31 34 20 9 5 0 1 66 14 4549
2018 Shift worker 33 28 20 10 5 1 3 64 16 333
2018 Non-shift worker 29 33 21 10 5 1 1 63 15 4269
2017 Shift worker 35 27 20 8 4 2 4 66 12 332
2017 Non-shift worker 31 31 20 11 5 1 2 64 16 4485

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 26 16 6 4 0 1 73 11 324
2020 Non-shift worker 38 30 16 9 5 0 1 69 15 4013
2019 Shift worker 48 28 13 5 3 1 1 78 8 437
2019 Non-shift worker 38 30 17 9 5 0 1 68 14 4551
2018 Shift worker 40 31 15 6 5 0 3 73 11 331
2018 Non-shift worker 34 30 19 9 5 1 1 66 15 4259
2017 Shift worker 41 26 15 11 4 0 3 69 15 332
2017 Non-shift worker 36 30 17 10 5 1 2 67 15 4481

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 22 16 8 7 0 0 69 15 324
2020 Non-shift worker 48 25 13 8 6 0 1 73 14 4004
2019 Shift worker 51 24 10 8 4 1 1 77 13 436
2019 Non-shift worker 47 25 14 7 6 0 1 73 14 4540

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 25 21 7 5 0 1 67 11 321
2020 Non-shift worker 33 31 18 11 7 0 1 64 17 4016

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 29 22 8 4 0 1 65 12 324
2020 Non-shift worker 35 32 18 9 5 0 1 67 14 4013
2019 Shift worker 42 33 13 8 3 0 1 76 11 434
2019 Non-shift worker 40 31 17 8 4 0 1 71 11 4528
2018 Shift worker 32 27 26 8 6 0 2 59 15 331
2018 Non-shift worker 35 31 19 8 5 0 1 68 13 4242
2017 Shift worker 34 33 17 9 3 0 3 70 13 332
2017 Non-shift worker 35 31 18 8 4 1 2 68 13 4475

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 29 14 7 4 0 2 74 11 319
2020 Non-shift worker 51 27 13 5 4 0 1 78 9 4000
2019 Shift worker 55 23 12 5 3 1 1 80 8 433
2019 Non-shift worker 57 24 10 4 3 0 1 83 7 4532
2018 Shift worker 51 24 14 4 4 0 3 77 9 332
2018 Non-shift worker 58 22 11 4 3 1 2 82 7 4245
2017 Shift worker 56 21 12 4 3 0 3 80 8 334
2017 Non-shift worker 58 23 10 4 2 0 3 83 7 4488

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 27 16 6 5 0 1 72 12 321
2020 Non-shift worker 32 33 20 8 6 0 0 66 14 4007

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 13 6 2 2 1 5 89 4 322
2020 Non-shift worker 71 15 6 2 2 1 4 90 4 4010
2019 Shift worker 72 13 6 3 2 2 4 90 4 437
2019 Non-shift worker 75 11 4 1 2 1 6 92 3 4542
2018 Shift worker 68 14 5 4 2 1 6 89 6 331
2018 Non-shift worker 73 13 6 2 2 1 4 90 4 4252

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 13 5 2 2 0 2 92 3 317
2020 Non-shift worker 74 11 5 3 3 1 2 88 7 4005
2019 Shift worker 76 15 4 2 1 1 1 93 3 433
2019 Non-shift worker 70 12 6 4 5 1 2 85 9 4559
2018 Shift worker 69 13 9 3 3 1 3 85 7 332
2018 Non-shift worker 69 13 6 4 4 1 3 85 8 4261
2017 Shift worker 73 11 8 2 3 1 2 87 5 334
2017 Non-shift worker 69 13 7 3 3 1 3 86 7 4504

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 24 7 3 3 0 0 87 6 319
2020 Non-shift worker 61 22 8 4 3 0 1 84 7 3999
2019 Shift worker 56 27 11 3 3 0 1 83 6 434
2019 Non-shift worker 53 28 11 4 4 0 1 81 8 4539
2018 Shift worker 50 27 16 4 1 1 1 78 6 332
2018 Non-shift worker 48 28 12 5 4 0 1 77 10 4266
2017 Shift worker 54 31 9 4 1 0 1 86 5 334
2017 Non-shift worker 50 28 11 5 3 0 2 80 8 4489

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 20 8 3 4 0 0 85 7 318
2020 Non-shift worker 63 18 8 4 5 0 1 83 10 3994
2019 Shift worker 65 17 10 5 2 0 1 83 7 431
2019 Non-shift worker 62 19 9 5 5 0 1 81 10 4538
2018 Shift worker 56 21 11 5 5 0 1 78 11 331
2018 Non-shift worker 55 22 10 6 5 0 1 78 12 4258
2017 Shift worker 62 20 7 5 4 0 1 83 10 333
2017 Non-shift worker 60 20 9 5 4 0 2 82 9 4494

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 4 1 1 1 0 27 96 2 319
2020 Non-shift worker 61 9 3 1 1 0 24 92 3 4013
2019 Shift worker 64 7 2 1 1 0 26 96 2 430
2019 Non-shift worker 58 10 4 2 1 0 25 91 4 4531
2018 Shift worker 60 4 2 1 0 0 33 95 2 325
2018 Non-shift worker 52 10 4 2 1 0 30 89 5 4235
2017 Shift worker 59 8 2 1 1 0 29 95 2 332
2017 Non-shift worker 53 11 4 2 1 0 28 90 4 4492

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 25 11 5 4 0 2 80 9 324
2020 Non-shift worker 66 19 7 2 1 0 3 89 4 4020
2019 Shift worker 59 21 12 2 2 0 3 83 5 432
2019 Non-shift worker 68 19 6 1 1 0 4 91 2 4534
2018 Shift worker 56 17 18 5 2 1 2 75 7 330
2018 Non-shift worker 62 21 7 2 1 0 6 89 3 4251
2017 Shift worker 63 18 9 4 2 1 4 85 6 331
2017 Non-shift worker 63 19 7 2 1 0 8 90 3 4459

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 16 7 2 3 0 1 88 5 324
2020 Non-shift worker 74 15 4 2 3 0 2 91 4 4022
2019 Shift worker 68 15 5 4 4 1 3 86 9 435
2019 Non-shift worker 75 13 5 1 3 1 3 91 4 4554
2018 Shift worker 65 17 7 4 4 0 3 85 9 332
2018 Non-shift worker 72 13 5 2 2 1 4 90 5 4256
2017 Shift worker 56 15 9 7 9 0 5 74 17 334
2017 Non-shift worker 70 14 5 2 2 1 5 89 5 4499

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 32 12 3 3 0 1 82 6 324
2020 Non-shift worker 49 29 14 5 2 0 1 79 7 4021
2019 Shift worker 61 25 9 2 1 1 1 87 3 434
2019 Non-shift worker 55 27 11 3 2 0 2 83 6 4531
2018 Shift worker 48 30 16 3 2 0 1 79 5 332
2018 Non-shift worker 50 28 13 4 2 0 2 80 7 4253
2017 Shift worker 54 28 10 3 2 1 3 85 4 333
2017 Non-shift worker 51 30 11 3 2 0 3 84 5 4485

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 31 19 7 3 0 1 71 10 324
2020 Non-shift worker 28 42 19 7 4 0 0 70 11 4024

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 31 34 14 4 0 1 47 18 321
2020 Non-shift worker 18 35 30 11 5 0 0 54 16 4023
2019 Shift worker 22 34 32 9 2 0 0 56 12 439
2019 Non-shift worker 23 34 29 9 4 0 0 57 14 4580
2018 Shift worker 15 32 34 14 5 0 0 47 19 330
2018 Non-shift worker 19 34 32 11 4 0 0 53 15 4278
2017 Shift worker 18 26 35 13 7 0 0 44 20 335
2017 Non-shift worker 19 33 32 11 5 0 1 52 16 4505

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 23 35 18 10 0 0 28 37 324
2020 Non-shift worker 12 18 38 21 10 0 0 32 30 4010
2019 Shift worker 11 22 32 20 14 0 0 35 33 431
2019 Non-shift worker 10 17 36 23 13 0 0 37 28 4531
2018 Shift worker 13 27 34 17 9 0 0 26 40 326
2018 Non-shift worker 10 17 38 22 13 0 0 35 27 4214
2017 Shift worker 11 22 37 17 12 0 1 29 33 332
2017 Non-shift worker 9 17 36 23 14 0 1 37 26 4482

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 32 15 12 4 1 0 69 16 324
2020 Non-shift worker 39 38 12 6 3 2 0 79 9 4018
2019 Shift worker 37 36 14 5 5 2 0 76 10 436
2019 Non-shift worker 39 37 14 6 3 2 0 78 8 4562
2018 Shift worker 36 36 9 11 4 2 0 74 16 328
2018 Non-shift worker 39 37 13 6 3 1 0 78 9 4263
2017 Shift worker 27 37 14 10 5 6 1 69 16 334
2017 Non-shift worker 35 40 12 6 3 3 1 78 9 4500

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 26 14 17 11 3 0 57 29 323
2020 Non-shift worker 34 31 15 11 6 3 0 67 17 4011

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 29 12 13 11 1 0 63 25 322
2020 Non-shift worker 40 28 11 11 9 1 0 69 20 4010

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 29 14 6 6 3 0 74 12 321
2020 Non-shift worker 49 26 12 5 4 4 1 78 10 4005

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 26 20 16 11 1 0 53 27 322
2020 Non-shift worker 34 32 15 10 8 2 0 67 18 4018
2019 Shift worker 32 30 17 11 9 2 0 63 20 436
2019 Non-shift worker 29 35 16 11 7 1 0 65 18 4566
2018 Shift worker 24 33 17 17 8 1 0 58 25 332
2018 Non-shift worker 29 35 15 12 7 2 0 65 19 4267
2017 Shift worker 22 30 16 18 10 3 1 54 30 334
2017 Non-shift worker 24 38 15 12 7 2 1 64 20 4497

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 38 10 11 4 0 0 74 15 324
2020 Non-shift worker 40 40 9 8 3 0 0 80 11 4027

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 33 13 10 4 1 0 73 14 321
2020 Non-shift worker 40 37 10 9 4 0 0 77 12 4007

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 39 14 9 5 0 0 72 14 321
2020 Non-shift worker 35 37 17 7 3 1 1 74 9 4005

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 35 12 7 3 1 1 78 10 322
2020 Non-shift worker 44 35 11 6 3 1 1 80 9 4010

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 12 11 1 2 16 9 81 4 320
2020 Non-shift worker 54 16 7 1 2 12 7 87 4 4015

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 33 12 10 6 1 0 72 16 318
2020 Non-shift worker 48 33 9 6 3 2 0 82 8 4017

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 31 11 12 5 0 0 72 17 322
2020 Non-shift worker 49 30 8 7 6 1 0 79 13 4012

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 30 11 12 6 0 0 70 19 323
2020 Non-shift worker 49 30 8 8 4 0 0 79 12 4013

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 57 0 7 0 0 0 93 7 11
2020 Non-shift worker 23 47 13 12 4 1 1 71 16 821
2019 Shift worker 36 15 22 17 10 0 0 51 27 18
2019 Non-shift worker 28 44 12 11 3 2 1 73 14 849

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 11
2020 Non-shift worker 90 10 823
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 319
2020 Non-shift worker 8 92 4005

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 322
2020 Non-shift worker 10 90 4009
2019 Shift worker 14 86 436
2019 Non-shift worker 14 86 4567
2017 Shift worker 18 82 330
2017 Non-shift worker 15 85 4493
2014 Shift worker 16 84 250
2014 Non-shift worker 14 86 3814

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 29 71 37
2020 Non-shift worker 52 48 409

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 72 28 39
2020 Non-shift worker 75 25 409
2019 Shift worker 87 13 60
2019 Non-shift worker 80 20 621
2017 Shift worker 69 31 64
2017 Non-shift worker 80 20 715
2014 Shift worker 66 34 42
2014 Non-shift worker 78 22 532

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 20 11 22 0 0 0 67 22 28
2020 Non-shift worker 45 36 6 9 3 1 0 81 12 304
2019 Shift worker 48 25 8 12 0 1 5 78 13 50
2019 Non-shift worker 53 28 5 9 3 1 0 83 12 489
2017 Shift worker 60 21 7 12 0 0 0 81 12 48
2017 Non-shift worker 54 31 5 6 3 0 1 86 9 571
2014 Shift worker 30 52 5 10 3 0 0 82 13 30
2014 Non-shift worker 53 32 7 6 2 0 1 86 8 415

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 27 15 11 2 3 4 69 15 323
2020 Non-shift worker 47 30 9 6 4 2 2 80 10 4015
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 26 15 1 31 69 324
2020 Non-shift worker 35 47 17 1 57 43 4030

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 28 72 180
2020 Non-shift worker 36 64 1418

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 18 16 17 33 1 3 31 52 180
2020 Non-shift worker 11 20 17 17 28 1 6 34 48 1417

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 12 16 18 46 1 1 19 65 180
2020 Non-shift worker 6 16 13 22 41 1 1 22 64 1418

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 19 17 11 11 2 8 57 25 322
2020 Non-shift worker 39 20 14 9 9 2 9 65 19 4018
2019 Shift worker 39 16 16 8 9 3 10 62 20 435
2019 Non-shift worker 38 17 15 10 13 1 6 59 25 4511
2018 Shift worker 34 18 14 12 14 2 7 56 28 329
2018 Non-shift worker 37 17 14 11 13 1 7 59 26 4266
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