2020 Public Service Employee Survey Results for Natural Resources Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 44 5 12 3 0 0 80 15 480
2020 Does not provide services to public 37 46 4 11 2 0 0 83 13 2383

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 76 16 2 2 1 0 1 94 4 478
2020 Does not provide services to public 76 16 3 2 1 1 1 94 3 2372
2017 Provides services to public 64 25 6 3 1 1 1 90 3 492
2017 Does not provide services to public 68 22 5 2 1 1 1 91 3 2200
2014 Provides services to public 65 22 5 4 3 0 1 88 7 527
2014 Does not provide services to public 67 21 5 3 1 1 1 91 4 2432

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 42 12 10 3 0 0 75 13 480
2020 Does not provide services to public 36 43 8 10 2 0 0 79 13 2375
2019 Provides services to public 51 29 7 9 5 0 0 80 13 510
2019 Does not provide services to public 51 33 5 7 3 0 0 84 10 2314
2017 Provides services to public 44 36 7 9 4 0 0 80 13 495
2017 Does not provide services to public 45 38 6 7 4 0 0 83 11 2208
2014 Provides services to public 45 35 7 7 6 0 0 80 13 527
2014 Does not provide services to public 46 33 7 8 6 0 0 79 14 2432

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 38 10 11 6 0 1 73 17 481
2020 Does not provide services to public 34 41 11 9 3 0 1 76 12 2369
2019 Provides services to public 31 40 11 12 5 0 1 71 18 509
2019 Does not provide services to public 34 38 13 11 3 0 1 72 15 2307
2018 Provides services to public 31 40 12 11 6 0 0 71 18 448
2018 Does not provide services to public 26 46 12 11 4 0 1 72 15 2220
2017 Provides services to public 27 40 14 13 6 0 0 66 20 496
2017 Does not provide services to public 30 41 13 9 5 0 1 72 15 2207
2014 Provides services to public 27 36 16 13 8 0 0 63 21 527
2014 Does not provide services to public 26 39 14 14 7 0 1 65 21 2431

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 36 7 8 2 0 0 82 10 476
2020 Does not provide services to public 51 33 8 5 2 0 1 85 7 2362
2019 Provides services to public 52 30 8 6 3 0 0 82 10 510
2019 Does not provide services to public 55 31 7 4 2 0 0 87 6 2298
2017 Provides services to public 52 34 9 4 1 0 0 86 5 495
2017 Does not provide services to public 57 31 6 5 1 0 0 88 6 2199
2014 Provides services to public 46 39 7 5 2 0 0 86 7 526
2014 Does not provide services to public 49 35 7 5 2 0 1 85 8 2432

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 30 10 10 5 0 0 75 15 476
2020 Does not provide services to public 46 32 9 7 4 0 1 79 12 2370
2019 Provides services to public 43 31 11 7 7 0 1 74 14 508
2019 Does not provide services to public 48 30 10 7 5 0 0 78 12 2307
2018 Provides services to public 44 33 9 9 4 1 0 77 13 447
2018 Does not provide services to public 44 33 10 8 5 0 1 78 12 2218
2017 Provides services to public 42 31 12 7 7 0 0 74 14 494
2017 Does not provide services to public 45 32 9 8 5 0 1 78 13 2205
2014 Provides services to public 38 33 14 9 5 0 1 72 14 528
2014 Does not provide services to public 39 33 13 8 5 1 1 74 13 2432

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 40 10 7 2 0 0 81 10 480
2020 Does not provide services to public 41 39 11 6 3 0 0 80 9 2381
2019 Provides services to public 43 35 10 9 4 0 0 78 13 509
2019 Does not provide services to public 39 38 11 7 5 0 0 77 12 2315
2018 Provides services to public 40 38 12 5 4 0 0 79 10 446
2018 Does not provide services to public 37 42 11 7 3 0 0 79 10 2209
2017 Provides services to public 38 42 12 5 3 0 0 80 8 495
2017 Does not provide services to public 35 45 9 7 4 0 0 80 11 2210
2014 Provides services to public 35 42 10 10 3 0 0 78 13 528
2014 Does not provide services to public 29 45 11 9 5 0 0 75 14 2433

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 33 17 9 6 0 1 68 15 480
2020 Does not provide services to public 34 39 12 10 5 1 0 73 15 2379
2019 Provides services to public 31 34 13 15 7 0 0 65 22 508
2019 Does not provide services to public 31 36 14 12 7 0 0 67 19 2313
2018 Provides services to public 31 31 14 13 11 0 0 63 24 446
2018 Does not provide services to public 28 35 16 12 8 0 0 64 21 2216
2017 Provides services to public 27 36 13 14 10 0 0 63 24 495
2017 Does not provide services to public 29 36 16 12 7 0 0 65 19 2207
2014 Provides services to public 23 33 20 13 10 0 0 56 24 528
2014 Does not provide services to public 22 37 16 15 10 0 0 59 25 2431

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 40 10 9 6 0 0 76 15 475
2020 Does not provide services to public 35 42 10 9 4 0 0 77 13 2369
2019 Provides services to public 31 39 12 12 5 0 0 71 17 509
2019 Does not provide services to public 31 40 12 12 5 0 0 71 17 2303
2018 Provides services to public 32 39 12 12 5 0 0 71 18 446
2018 Does not provide services to public 28 42 12 12 5 0 0 71 17 2223
2017 Provides services to public 29 42 12 11 5 0 0 72 16 493
2017 Does not provide services to public 30 40 12 11 6 0 0 71 17 2209

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 36 7 6 2 0 0 84 9 479
2020 Does not provide services to public 45 38 9 5 2 0 0 84 7 2368
2019 Provides services to public 44 38 8 6 3 1 0 83 9 507
2019 Does not provide services to public 39 39 11 7 3 0 0 79 10 2307
2018 Provides services to public 43 38 9 6 3 0 0 82 9 447
2018 Does not provide services to public 40 42 11 5 1 0 0 82 7 2218
2017 Provides services to public 41 41 10 5 2 1 0 83 8 494
2017 Does not provide services to public 41 38 10 7 3 1 0 80 10 2209
2014 Provides services to public 41 37 13 6 3 1 0 78 9 527
2014 Does not provide services to public 37 41 11 7 3 1 0 79 10 2432

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 33 13 9 5 0 0 74 13 480
2020 Does not provide services to public 37 38 11 9 5 0 0 75 14 2374
2019 Provides services to public 38 34 9 11 7 0 0 72 19 506
2019 Does not provide services to public 36 34 13 10 6 0 0 70 17 2303
2018 Provides services to public 36 33 12 9 10 0 0 69 19 447
2018 Does not provide services to public 32 38 13 10 7 0 0 70 17 2217
2017 Provides services to public 32 37 13 10 7 0 0 69 18 494
2017 Does not provide services to public 32 37 12 11 7 0 0 69 18 2208

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 30 9 3 1 0 0 87 4 476
2020 Does not provide services to public 52 34 9 3 1 0 0 86 5 2359
2019 Provides services to public 56 30 7 4 2 0 0 87 6 508
2019 Does not provide services to public 52 32 11 3 2 0 0 84 5 2296
2018 Provides services to public 56 32 8 3 2 0 0 88 5 442
2018 Does not provide services to public 50 35 10 3 2 0 0 86 5 2203
2017 Provides services to public 55 32 10 2 1 0 0 87 2 493
2017 Does not provide services to public 52 35 8 3 1 0 0 87 4 2204
2014 Provides services to public 62 28 6 2 1 0 0 91 3 528
2014 Does not provide services to public 57 31 8 3 1 0 0 88 4 2431

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 36 11 10 5 0 0 75 14 476
2020 Does not provide services to public 37 39 12 7 5 1 0 76 12 2368
2019 Provides services to public 36 36 12 9 6 0 0 72 16 507
2019 Does not provide services to public 36 36 13 11 5 0 0 72 15 2305
2018 Provides services to public 32 37 13 11 7 0 0 69 18 447
2018 Does not provide services to public 32 40 13 10 5 0 0 72 15 2209
2017 Provides services to public 34 39 11 9 7 0 0 72 16 493
2017 Does not provide services to public 33 41 11 10 5 0 0 74 15 2200
2014 Provides services to public 25 40 13 12 9 0 0 65 22 527
2014 Does not provide services to public 23 44 13 12 8 0 0 67 20 2432

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 30 13 8 4 0 0 75 12 481
2020 Does not provide services to public 44 33 12 6 4 0 0 78 10 2380
2019 Provides services to public 39 34 12 9 7 0 0 73 16 508
2019 Does not provide services to public 42 32 14 7 4 0 0 75 11 2305
2018 Provides services to public 37 34 13 9 6 1 0 72 15 446
2018 Does not provide services to public 40 35 14 8 4 0 0 74 12 2209
2017 Provides services to public 40 32 13 8 7 0 0 73 14 492
2017 Does not provide services to public 41 36 11 8 4 0 0 76 12 2201
2014 Provides services to public 31 38 12 12 5 1 0 70 18 528
2014 Does not provide services to public 34 36 13 11 6 0 0 69 17 2433

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 35 14 8 3 0 1 74 12 478
2020 Does not provide services to public 33 42 12 8 3 1 1 77 11 2375
2019 Provides services to public 34 37 15 9 5 0 0 71 14 502
2019 Does not provide services to public 32 39 14 9 4 0 1 72 14 2288
2018 Provides services to public 34 34 13 12 6 0 0 69 18 445
2018 Does not provide services to public 28 37 17 11 5 0 1 66 17 2213
2017 Provides services to public 33 36 15 12 4 0 0 69 16 493
2017 Does not provide services to public 31 38 14 11 5 1 1 70 16 2205
2014 Provides services to public 30 31 17 14 8 0 0 62 22 528
2014 Does not provide services to public 26 37 16 12 7 1 1 65 19 2430

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 35 8 5 2 0 0 84 7 479
2020 Does not provide services to public 46 37 10 4 2 0 0 84 6 2382
2019 Provides services to public 48 33 8 8 3 0 0 81 11 508
2019 Does not provide services to public 45 36 10 6 3 0 0 82 8 2312
2018 Provides services to public 45 35 10 6 4 0 0 81 10 447
2018 Does not provide services to public 42 39 12 5 2 0 0 81 8 2214
2017 Provides services to public 43 41 9 5 1 0 0 84 7 493
2017 Does not provide services to public 42 39 10 5 3 0 0 82 9 2202
2014 Provides services to public 42 36 12 7 2 0 0 79 9 527
2014 Does not provide services to public 38 41 11 7 3 0 0 79 10 2432

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 34 19 12 5 0 1 63 17 479
2020 Does not provide services to public 31 35 18 9 6 0 1 67 16 2370
2019 Provides services to public 36 32 17 9 5 0 1 68 15 509
2019 Does not provide services to public 35 34 17 8 6 0 1 69 14 2306
2018 Provides services to public 34 30 22 9 5 0 0 64 14 446
2018 Does not provide services to public 31 34 18 10 6 0 1 66 16 2225
2017 Provides services to public 29 38 19 8 5 0 1 68 13 495
2017 Does not provide services to public 32 35 17 9 5 0 1 69 14 2210
2014 Provides services to public 28 35 20 10 5 0 1 64 16 528
2014 Does not provide services to public 29 36 17 10 7 0 1 66 17 2434

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 18 39 25 8 0 0 34 27 479
2020 Does not provide services to public 6 18 40 24 9 1 1 34 25 2378
2019 Provides services to public 10 21 35 25 7 1 1 33 32 508
2019 Does not provide services to public 7 21 37 23 9 1 1 33 29 2315
2018 Provides services to public 8 20 36 25 9 0 1 35 28 444
2018 Does not provide services to public 8 23 38 22 7 1 1 29 32 2215
2017 Provides services to public 9 24 37 20 7 0 3 28 34 492
2017 Does not provide services to public 9 24 36 20 8 1 3 29 33 2196
2014 Provides services to public 11 26 37 18 6 0 1 25 38 528
2014 Does not provide services to public 10 26 40 16 6 1 2 23 36 2425

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 13 24 32 22 2 1 55 20 477
2020 Does not provide services to public 5 11 25 35 20 3 2 58 16 2364
2019 Provides services to public 6 15 24 32 19 2 2 53 22 507
2019 Does not provide services to public 7 14 24 32 18 3 1 53 22 2309
2018 Provides services to public 8 18 25 26 19 2 2 48 26 443
2018 Does not provide services to public 7 18 28 30 13 2 2 45 26 2202
2017 Provides services to public 9 19 27 26 13 2 5 41 30 491
2017 Does not provide services to public 7 17 28 25 15 3 5 44 26 2193
2014 Provides services to public 11 22 31 20 11 4 2 33 34 527
2014 Does not provide services to public 9 19 32 23 11 3 3 36 30 2419

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 26 29 20 8 1 1 29 42 479
2020 Does not provide services to public 12 23 35 18 8 1 2 28 36 2370
2019 Provides services to public 19 25 28 16 9 1 2 26 45 506
2019 Does not provide services to public 16 25 29 17 9 2 2 27 43 2305
2018 Provides services to public 19 25 31 14 9 1 2 23 45 445
2018 Does not provide services to public 19 26 30 15 6 2 2 22 47 2207
2017 Provides services to public 21 25 30 11 7 1 5 19 50 491
2017 Does not provide services to public 20 26 28 12 7 2 4 21 49 2200
2014 Provides services to public 32 29 21 9 3 2 2 13 64 527
2014 Does not provide services to public 29 29 25 9 4 1 3 14 60 2424

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 14 34 29 17 0 1 46 20 474
2020 Does not provide services to public 7 16 32 29 13 1 1 43 24 2369
2019 Provides services to public 7 18 28 27 19 0 1 46 26 504
2019 Does not provide services to public 8 15 31 27 16 1 2 44 23 2305
2018 Provides services to public 7 20 29 27 15 0 1 43 28 442
2018 Does not provide services to public 10 18 32 27 11 1 2 39 28 2210
2017 Provides services to public 11 15 31 26 13 0 4 41 27 490
2017 Does not provide services to public 9 17 31 26 13 1 3 41 27 2185
2014 Provides services to public 10 19 33 26 9 1 3 36 29 523
2014 Does not provide services to public 9 19 36 24 9 1 2 34 28 2419

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 14 24 27 20 13 0 2 34 38 478
2020 Does not provide services to public 15 19 28 21 13 2 2 36 35 2371
2019 Provides services to public 16 21 27 20 14 1 1 35 38 508
2019 Does not provide services to public 14 20 28 21 13 2 3 35 36 2307
2018 Provides services to public 19 25 25 15 12 2 3 28 46 444
2018 Does not provide services to public 17 25 28 17 9 1 3 27 44 2212
2017 Provides services to public 20 23 29 16 9 1 2 26 44 492
2017 Does not provide services to public 18 23 27 16 11 1 3 28 43 2199
2014 Provides services to public 28 25 23 13 6 1 3 20 56 527
2014 Does not provide services to public 22 26 29 13 6 1 3 20 50 2426

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 13 22 32 22 2 2 57 20 475
2020 Does not provide services to public 6 12 24 30 20 3 4 54 20 2373
2019 Provides services to public 8 17 28 26 18 2 1 45 26 502
2019 Does not provide services to public 8 15 26 26 19 4 3 48 24 2301
2018 Provides services to public 10 15 30 24 17 2 2 43 25 444
2018 Does not provide services to public 9 16 28 25 15 3 4 43 27 2203
2017 Provides services to public 11 18 25 24 15 2 4 42 31 492
2017 Does not provide services to public 9 16 24 25 16 3 6 45 28 2199
2014 Provides services to public 9 16 26 28 13 2 6 45 27 526
2014 Does not provide services to public 7 15 26 29 15 2 7 48 24 2426

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 23 31 20 12 2 1 33 35 475
2020 Does not provide services to public 12 21 33 19 10 3 3 31 35 2374
2019 Provides services to public 19 21 32 17 10 1 0 27 40 509
2019 Does not provide services to public 14 24 30 17 10 2 3 29 40 2304
2018 Provides services to public 18 21 31 13 12 3 2 26 41 445
2018 Does not provide services to public 18 26 31 14 6 2 3 21 46 2215
2017 Provides services to public 20 25 28 14 8 1 4 24 47 489
2017 Does not provide services to public 18 25 30 13 7 3 4 21 46 2195
2014 Provides services to public 25 27 27 9 7 2 3 17 55 527
2014 Does not provide services to public 25 27 28 11 5 2 3 16 54 2429

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 16 36 28 11 1 1 40 23 478
2020 Does not provide services to public 4 13 37 30 14 1 1 45 17 2377
2019 Provides services to public 7 18 32 28 14 1 1 42 26 507
2019 Does not provide services to public 6 14 34 28 15 1 2 44 21 2313
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 30 17 10 6 6 3 64 18 479
2020 Does not provide services to public 30 30 16 7 5 8 5 68 14 2378
2019 Provides services to public 33 25 14 10 10 5 3 62 22 510
2019 Does not provide services to public 31 27 14 10 7 6 5 66 18 2313
2018 Provides services to public 23 28 19 12 9 6 3 57 22 446
2018 Does not provide services to public 24 33 16 10 6 6 4 64 18 2218
2017 Provides services to public 25 28 16 12 11 4 4 58 25 496
2017 Does not provide services to public 27 31 14 9 7 7 4 66 18 2209
2014 Provides services to public 31 30 14 11 8 4 2 64 21 528
2014 Does not provide services to public 30 30 14 9 8 6 4 66 19 2434

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 27 9 10 6 0 0 75 16 478
2020 Does not provide services to public 52 27 8 7 4 1 0 80 12 2373
2019 Provides services to public 45 28 9 8 10 0 0 73 17 509
2019 Does not provide services to public 47 27 9 9 6 1 0 76 16 2313
2018 Provides services to public 43 30 7 11 8 0 0 74 19 446
2018 Does not provide services to public 42 29 11 10 6 1 1 73 17 2215
2017 Provides services to public 42 29 10 8 10 1 0 71 19 495
2017 Does not provide services to public 43 31 10 9 6 1 0 75 15 2208
2014 Provides services to public 39 31 11 9 9 1 0 71 18 528
2014 Does not provide services to public 42 32 9 10 7 1 0 74 17 2434

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 29 8 6 3 0 0 84 8 476
2020 Does not provide services to public 58 28 6 5 2 1 0 87 7 2368
2019 Provides services to public 51 29 8 7 5 0 0 80 11 509
2019 Does not provide services to public 53 32 6 7 3 0 0 85 9 2311
2018 Provides services to public 49 34 7 6 4 0 0 82 11 444
2018 Does not provide services to public 49 34 7 6 3 0 1 84 9 2216
2017 Provides services to public 42 34 10 9 5 0 0 77 13 494
2017 Does not provide services to public 48 35 7 7 3 0 0 84 9 2205
2014 Provides services to public 39 37 12 7 5 0 0 76 12 527
2014 Does not provide services to public 44 39 8 6 3 0 0 83 8 2434

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 34 10 5 2 0 0 83 7 477
2020 Does not provide services to public 52 33 8 4 2 1 0 86 6 2355
2019 Provides services to public 46 31 11 8 3 0 0 78 10 509
2019 Does not provide services to public 50 32 10 5 2 1 0 82 7 2315
2018 Provides services to public 41 38 11 5 4 0 0 80 9 444
2018 Does not provide services to public 43 39 9 5 2 1 0 83 7 2218

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 23 10 4 4 5 3 81 8 478
2020 Does not provide services to public 52 23 8 4 3 7 4 84 7 2377
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 24 11 3 3 1 3 82 7 480
2020 Does not provide services to public 55 25 10 4 3 1 2 83 6 2380
2019 Provides services to public 52 23 13 6 2 1 3 78 8 509
2019 Does not provide services to public 51 27 12 4 2 1 2 80 7 2312

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 26 13 5 5 1 1 76 10 480
2020 Does not provide services to public 46 32 11 6 4 1 1 78 11 2380
2019 Provides services to public 42 31 12 9 6 1 0 74 15 507
2019 Does not provide services to public 41 32 12 8 5 1 1 74 14 2309
2018 Provides services to public 40 33 11 10 6 0 0 73 16 443
2018 Does not provide services to public 38 35 13 9 4 0 1 74 13 2211
2017 Provides services to public 36 34 14 10 6 0 0 70 16 493
2017 Does not provide services to public 40 35 11 8 5 0 0 76 13 2207
2014 Provides services to public 41 36 9 8 5 0 0 77 13 528
2014 Does not provide services to public 38 36 11 8 6 0 0 75 14 2433

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 21 15 5 5 1 1 75 10 480
2020 Does not provide services to public 52 24 12 4 5 1 1 79 9 2376

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 27 11 7 4 0 0 78 11 480
2020 Does not provide services to public 50 30 10 5 4 1 0 81 9 2382
2019 Provides services to public 43 31 10 10 5 0 0 74 15 507
2019 Does not provide services to public 46 31 10 8 4 1 0 77 12 2301
2018 Provides services to public 43 30 9 11 6 0 0 74 17 444
2018 Does not provide services to public 41 34 12 8 4 1 0 76 12 2197
2017 Provides services to public 39 33 13 8 6 0 0 73 14 494
2017 Does not provide services to public 44 32 10 8 5 1 0 77 13 2206
2014 Provides services to public 42 33 10 10 4 1 0 76 14 527
2014 Does not provide services to public 41 33 10 9 6 1 0 75 15 2432

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 41 59 481
2020 Does not provide services to public 39 61 2384

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 14 6 2 0 4 11 90 3 480
2020 Does not provide services to public 59 17 7 2 1 4 10 89 3 2381

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 20 9 7 3 0 0 80 10 480
2020 Does not provide services to public 59 25 7 5 3 0 0 85 8 2383
2019 Provides services to public 48 27 13 7 5 0 0 75 12 510
2019 Does not provide services to public 51 28 10 6 4 0 0 80 10 2317
2018 Provides services to public 48 25 11 9 7 0 0 73 16 443
2018 Does not provide services to public 47 29 11 8 4 1 0 76 12 2210
2017 Provides services to public 46 27 11 8 8 0 0 73 16 493
2017 Does not provide services to public 50 28 10 7 5 0 0 78 12 2209
2014 Provides services to public 48 30 10 8 4 0 0 78 12 528
2014 Does not provide services to public 47 29 11 7 5 1 0 77 12 2433
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 28 14 6 4 8 0 73 12 479
2020 Does not provide services to public 38 30 12 6 3 11 0 76 10 2380
2019 Provides services to public 33 32 12 10 8 6 0 68 18 509
2019 Does not provide services to public 30 30 17 8 5 9 0 67 15 2316
2018 Provides services to public 29 30 18 10 7 6 0 62 19 444
2018 Does not provide services to public 28 31 17 9 6 8 0 64 17 2218
2017 Provides services to public 24 33 18 11 7 7 0 61 20 496
2017 Does not provide services to public 26 33 16 9 6 10 0 66 17 2210
2014 Provides services to public 24 31 18 11 6 10 0 61 19 528
2014 Does not provide services to public 22 34 17 10 6 11 0 63 17 2433

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 32 17 10 6 2 0 67 16 479
2020 Does not provide services to public 35 34 14 8 5 3 0 71 14 2380
2019 Provides services to public 31 30 15 11 9 3 0 63 21 507
2019 Does not provide services to public 27 32 18 12 7 4 0 61 20 2310
2018 Provides services to public 28 29 18 14 9 2 0 58 24 446
2018 Does not provide services to public 23 35 17 14 8 3 0 59 23 2216
2017 Provides services to public 23 31 19 13 11 3 1 56 24 494
2017 Does not provide services to public 22 34 18 14 8 4 0 58 23 2207
2014 Provides services to public 20 29 19 18 10 4 0 51 29 528
2014 Does not provide services to public 18 32 21 16 10 3 0 52 26 2432

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 33 18 11 8 4 0 62 20 479
2020 Does not provide services to public 24 34 18 13 5 7 0 62 19 2375
2019 Provides services to public 20 31 18 14 10 6 0 55 26 506
2019 Does not provide services to public 19 29 21 15 9 7 0 51 26 2304
2018 Provides services to public 19 27 22 17 11 5 0 48 29 445
2018 Does not provide services to public 15 30 21 18 10 6 0 48 30 2216
2017 Provides services to public 16 29 21 16 10 7 0 49 28 496
2017 Does not provide services to public 15 29 19 16 11 9 0 49 30 2207
2014 Provides services to public 14 28 20 21 12 6 0 44 35 527
2014 Does not provide services to public 11 28 22 19 13 7 0 43 34 2433

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 34 17 14 8 2 0 60 23 480
2020 Does not provide services to public 24 38 14 14 7 2 0 65 21 2380
2019 Provides services to public 21 29 17 19 12 2 0 50 32 508
2019 Does not provide services to public 17 30 18 18 11 4 0 49 31 2311
2018 Provides services to public 16 29 20 18 16 1 0 46 34 446
2018 Does not provide services to public 14 29 19 21 12 3 0 45 35 2219
2017 Provides services to public 17 30 17 19 12 5 0 49 32 494
2017 Does not provide services to public 16 31 19 19 11 4 0 49 31 2212
2014 Provides services to public 14 32 17 20 14 3 0 47 35 527
2014 Does not provide services to public 12 30 20 21 13 3 0 44 35 2433

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 25 16 5 5 7 2 72 11 481
2020 Does not provide services to public 42 26 16 5 2 6 2 75 8 2383
2019 Provides services to public 38 25 17 7 6 5 1 68 14 509
2019 Does not provide services to public 36 26 17 6 3 11 1 71 10 2316
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 41 17 8 4 1 0 71 12 480
2020 Does not provide services to public 24 47 17 8 3 1 0 72 11 2381
2019 Provides services to public 19 46 18 9 6 2 0 66 15 509
2019 Does not provide services to public 20 42 20 12 4 2 0 63 16 2310
2018 Provides services to public 22 38 21 11 6 0 0 61 18 448
2018 Does not provide services to public 19 44 19 12 4 1 0 64 17 2218
2017 Provides services to public 21 40 21 12 5 2 0 61 17 495
2017 Does not provide services to public 21 42 20 11 4 2 0 65 15 2204
2014 Provides services to public 22 42 19 10 5 1 0 65 16 528
2014 Does not provide services to public 21 42 20 10 5 2 0 64 16 2433

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 39 20 12 5 2 0 62 18 477
2020 Does not provide services to public 17 39 21 13 5 5 0 59 18 2362
2019 Provides services to public 15 33 24 16 8 4 0 50 26 507
2019 Does not provide services to public 14 31 24 18 7 6 0 48 26 2301

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 33 16 10 7 2 2 65 18 481
2020 Does not provide services to public 27 37 15 11 5 4 2 68 17 2375
2019 Provides services to public 28 35 13 13 8 2 1 66 21 510
2019 Does not provide services to public 28 36 14 11 5 4 2 68 17 2312
2018 Provides services to public 29 39 13 12 5 2 0 69 17 445
2018 Does not provide services to public 27 38 16 10 5 3 2 68 16 2220
2017 Provides services to public 32 35 14 10 6 3 0 69 17 493
2017 Does not provide services to public 30 39 12 10 4 4 1 72 15 2201
2014 Provides services to public 35 37 12 8 4 4 1 75 12 526
2014 Does not provide services to public 34 38 10 8 4 4 1 76 13 2431

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 36 19 6 4 2 0 72 9 481
2020 Does not provide services to public 32 38 18 6 3 2 0 72 9 2370
2019 Provides services to public 29 36 19 8 7 1 0 66 15 506
2019 Does not provide services to public 29 37 19 9 3 3 0 67 13 2308
2018 Provides services to public 26 37 23 6 6 2 0 64 12 446
2018 Does not provide services to public 26 41 20 8 3 1 0 68 11 2213

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 22 18 14 10 9 3 53 27 481
2020 Does not provide services to public 23 23 19 11 9 13 3 55 23 2374
2019 Provides services to public 23 20 20 11 15 9 3 48 29 509
2019 Does not provide services to public 20 22 19 13 11 12 3 50 28 2310
2018 Provides services to public 19 22 18 17 15 8 1 46 34 447
2018 Does not provide services to public 17 25 20 12 12 11 3 49 28 2220
2017 Provides services to public 16 20 20 15 16 9 3 41 36 495
2017 Does not provide services to public 16 24 16 14 12 14 3 49 32 2202
2014 Provides services to public 18 21 17 15 16 10 2 45 35 527
2014 Does not provide services to public 14 21 18 16 16 13 2 41 37 2432

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 30 19 13 7 3 1 60 21 478
2020 Does not provide services to public 23 34 18 12 8 4 0 60 22 2378
2019 Provides services to public 21 32 19 14 12 2 0 54 26 510
2019 Does not provide services to public 22 31 18 15 11 4 0 55 27 2310
2018 Provides services to public 21 33 18 13 14 1 0 55 27 447
2018 Does not provide services to public 17 33 19 16 11 3 0 52 28 2216
2017 Provides services to public 19 33 18 13 13 4 0 55 27 493
2017 Does not provide services to public 20 33 17 15 11 3 0 55 27 2206
2014 Provides services to public 20 28 21 15 15 1 1 49 30 528
2014 Does not provide services to public 16 32 17 19 14 3 0 49 34 2433

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 26 20 16 13 2 4 48 31 480
2020 Does not provide services to public 22 26 16 16 14 3 3 51 32 2382
2019 Provides services to public 23 26 15 12 19 2 3 51 33 510
2019 Does not provide services to public 20 26 15 16 18 3 3 49 36 2315
2018 Provides services to public 21 24 14 15 21 0 4 47 38 446
2018 Does not provide services to public 17 27 15 16 20 3 2 46 38 2222
2017 Provides services to public 16 24 12 20 22 3 3 43 45 495
2017 Does not provide services to public 17 24 15 18 21 3 3 43 41 2206
2014 Provides services to public 14 20 15 18 26 3 4 36 48 528
2014 Does not provide services to public 12 21 14 20 27 3 3 35 50 2429

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 23 13 5 2 1 4 78 8 479
2020 Does not provide services to public 49 24 13 5 4 1 4 77 9 2386
2019 Provides services to public 51 22 15 5 2 1 4 76 8 510
2019 Does not provide services to public 51 24 12 4 3 1 4 80 7 2313

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 27 13 6 4 2 2 77 10 481
2020 Does not provide services to public 47 26 13 6 3 1 3 77 9 2381
2019 Provides services to public 41 26 16 6 5 1 4 71 12 508
2019 Does not provide services to public 47 24 15 6 4 2 4 75 10 2303

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 77 8 3 2 3 4 3 91 5 478
2020 Does not provide services to public 76 8 4 2 2 4 4 91 5 2377
2019 Provides services to public 73 7 6 3 4 2 4 86 7 504
2019 Does not provide services to public 75 8 4 2 2 4 4 91 5 2307

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 74 12 4 1 2 2 6 93 2 477
2020 Does not provide services to public 75 10 4 1 1 3 7 94 2 2380
2019 Provides services to public 78 5 3 1 2 1 9 93 3 509
2019 Does not provide services to public 79 5 2 1 1 3 9 96 2 2299

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 43 16 8 4 3 0 72 12 481
2020 Does not provide services to public 23 45 17 7 3 5 0 71 11 2383
2019 Provides services to public 23 40 19 8 6 4 0 65 15 509
2019 Does not provide services to public 21 43 19 9 4 4 1 66 14 2310
2018 Provides services to public 22 40 20 8 7 2 0 64 16 447
2018 Does not provide services to public 21 40 22 8 5 4 0 63 14 2226
2017 Provides services to public 19 37 21 10 8 4 0 59 19 495
2017 Does not provide services to public 21 39 19 10 5 5 1 64 16 2206

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 36 11 5 4 1 0 80 8 479
2020 Does not provide services to public 38 40 12 5 3 3 0 80 8 2376
2019 Provides services to public 36 36 12 7 7 2 0 73 14 505
2019 Does not provide services to public 37 38 14 6 3 3 0 77 9 2296
2018 Provides services to public 40 36 15 4 3 1 0 77 7 440
2018 Does not provide services to public 38 42 12 4 2 2 0 82 6 2214
2017 Provides services to public 34 40 15 5 3 3 0 76 9 494
2017 Does not provide services to public 39 40 11 4 2 3 0 82 6 2210
2014 Provides services to public 41 35 15 3 2 4 0 79 6 528
2014 Does not provide services to public 40 38 12 4 3 3 0 81 7 2429

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 35 10 5 3 5 0 81 9 481
2020 Does not provide services to public 39 36 12 5 2 6 1 80 7 2374
2019 Provides services to public 39 35 12 5 4 4 0 78 9 504
2019 Does not provide services to public 41 36 13 4 2 4 0 80 6 2305
2018 Provides services to public 40 34 15 4 2 3 1 78 7 443
2018 Does not provide services to public 38 39 14 3 2 4 0 80 6 2216
2017 Provides services to public 33 35 18 4 4 6 0 73 8 495
2017 Does not provide services to public 37 37 14 3 2 7 0 80 6 2204
2014 Provides services to public 42 35 12 4 2 5 0 81 6 528
2014 Does not provide services to public 40 35 13 2 2 7 0 81 5 2432

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 30 14 6 3 9 1 74 10 481
2020 Does not provide services to public 32 32 17 6 3 10 1 72 10 2383

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 29 11 6 4 3 2 78 10 480
2020 Does not provide services to public 43 32 10 5 3 5 2 81 8 2373

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 28 10 3 2 1 0 85 5 480
2020 Does not provide services to public 55 31 7 4 2 1 0 87 6 2374
2019 Provides services to public 51 30 8 6 4 0 0 82 10 508
2019 Does not provide services to public 49 34 10 5 2 0 0 83 7 2309
2018 Provides services to public 46 36 10 4 4 0 0 83 8 442
2018 Does not provide services to public 46 37 10 4 2 0 0 84 6 2218
2017 Provides services to public 45 33 10 7 5 0 0 79 11 495
2017 Does not provide services to public 44 39 10 5 2 0 0 83 7 2209
2014 Provides services to public 43 36 12 5 3 1 0 79 8 526
2014 Does not provide services to public 44 36 11 5 3 1 0 81 8 2430

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 29 15 6 3 0 0 76 9 478
2020 Does not provide services to public 44 33 13 6 3 1 0 77 9 2373
2019 Provides services to public 41 29 16 7 6 1 0 71 13 508
2019 Does not provide services to public 39 33 15 8 4 1 0 73 13 2309
2018 Provides services to public 40 30 15 8 6 0 0 71 14 443
2018 Does not provide services to public 36 34 17 8 4 1 0 70 12 2217
2017 Provides services to public 38 29 17 9 6 1 0 68 15 495
2017 Does not provide services to public 35 36 16 8 5 1 0 71 13 2208
2014 Provides services to public 31 34 22 8 5 0 0 65 13 528
2014 Does not provide services to public 27 37 17 11 6 1 0 65 18 2433

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 33 14 5 3 0 0 77 8 474
2020 Does not provide services to public 42 35 13 6 3 1 0 78 9 2355
2019 Provides services to public 41 31 14 8 6 0 0 72 14 508
2019 Does not provide services to public 37 35 15 9 4 0 0 72 13 2302
2018 Provides services to public 39 34 13 8 6 0 0 73 14 441
2018 Does not provide services to public 34 38 16 8 4 0 0 72 12 2207
2017 Provides services to public 37 33 16 7 6 0 0 70 14 493
2017 Does not provide services to public 33 38 16 9 4 0 0 71 13 2210
2014 Provides services to public 31 31 22 10 5 0 0 62 16 526
2014 Does not provide services to public 26 38 17 11 6 0 0 65 18 2433

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 26 17 9 4 2 1 69 13 480
2020 Does not provide services to public 39 25 17 9 5 4 1 68 15 2378
2019 Provides services to public 35 24 18 10 8 3 1 62 19 510
2019 Does not provide services to public 34 24 20 11 6 3 1 61 18 2312
2018 Provides services to public 34 25 17 10 10 2 2 61 21 441
2018 Does not provide services to public 31 28 19 11 6 3 1 62 18 2216
2017 Provides services to public 33 26 17 12 9 3 0 61 21 495
2017 Does not provide services to public 31 27 18 11 6 5 1 62 18 2206
2014 Provides services to public 33 26 19 11 7 4 1 62 18 527
2014 Does not provide services to public 28 27 20 11 8 5 1 58 21 2431
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 23 41 35 479
2020 Does not provide services to public 27 41 33 2384
2019 Provides services to public 30 38 32 510
2019 Does not provide services to public 30 37 33 2318
2018 Provides services to public 30 38 32 448
2018 Does not provide services to public 27 41 32 2228
2017 Provides services to public 26 36 38 495
2017 Does not provide services to public 27 41 32 2211
2014 Provides services to public 26 39 36 527
2014 Does not provide services to public 27 40 33 2432

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 22 17 38 7 6 10 111
2020 Does not provide services to public 19 23 34 4 13 6 625
2019 Provides services to public 17 20 30 11 15 8 155
2019 Does not provide services to public 16 20 32 8 18 6 681
2018 Provides services to public 14 18 38 8 16 6 128
2018 Does not provide services to public 20 21 33 6 14 6 606
2017 Provides services to public 24 18 41 5 8 4 131
2017 Does not provide services to public 17 17 35 6 19 6 587
2014 Provides services to public 30 25 30 7 9999 9 134
2014 Does not provide services to public 16 22 37 12 9999 14 668
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 479
2020 Does not provide services to public 8 92 2379
2019 Provides services to public 15 85 507
2019 Does not provide services to public 11 89 2310
2018 Provides services to public 18 82 442
2018 Does not provide services to public 11 89 2222

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 56 44 53
2020 Does not provide services to public 44 56 198
2019 Provides services to public 42 58 77
2019 Does not provide services to public 48 52 250
2018 Provides services to public 45 55 80
2018 Does not provide services to public 48 52 254

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 57 43 53
2020 Does not provide services to public 66 34 198
2019 Provides services to public 68 32 77
2019 Does not provide services to public 61 39 250
2018 Provides services to public 63 37 80
2018 Does not provide services to public 63 37 254

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 77
2019 Does not provide services to public 7 93 250
2018 Provides services to public 9 91 80
2018 Does not provide services to public 12 88 254

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 53
2020 Does not provide services to public 0 100 198
2019 Provides services to public 0 100 77
2019 Does not provide services to public 0 100 250

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 7 93 80
2018 Does not provide services to public 6 94 254

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 77
2019 Does not provide services to public 2 98 250

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 80
2018 Does not provide services to public 3 97 254

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 44 56 53
2020 Does not provide services to public 41 59 198
2019 Provides services to public 38 62 77
2019 Does not provide services to public 35 65 248
2018 Provides services to public 42 58 80
2018 Does not provide services to public 38 62 254

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 37 63 53
2020 Does not provide services to public 41 59 198
2019 Provides services to public 53 47 77
2019 Does not provide services to public 35 65 248
2018 Provides services to public 47 53 80
2018 Does not provide services to public 41 59 254

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 56 44 53
2020 Does not provide services to public 50 50 198
2019 Provides services to public 59 41 77
2019 Does not provide services to public 42 58 248
2018 Provides services to public 47 53 80
2018 Does not provide services to public 47 53 254

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 54 46 53
2020 Does not provide services to public 42 58 198
2019 Provides services to public 47 53 77
2019 Does not provide services to public 41 59 248
2018 Provides services to public 41 59 80
2018 Does not provide services to public 39 61 254

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 53
2020 Does not provide services to public 37 63 198
2019 Provides services to public 36 64 77
2019 Does not provide services to public 33 67 248
2018 Provides services to public 43 57 80
2018 Does not provide services to public 35 65 254

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 53
2020 Does not provide services to public 49 51 198
2019 Provides services to public 51 49 77
2019 Does not provide services to public 51 49 248
2018 Provides services to public 52 48 80
2018 Does not provide services to public 45 55 254

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 53
2020 Does not provide services to public 31 69 198
2019 Provides services to public 40 60 77
2019 Does not provide services to public 30 70 248
2018 Provides services to public 30 70 80
2018 Does not provide services to public 28 72 254

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 53
2020 Does not provide services to public 4 96 198
2019 Provides services to public 10 90 77
2019 Does not provide services to public 6 94 248
2018 Provides services to public 13 87 80
2018 Does not provide services to public 6 94 254

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 53
2020 Does not provide services to public 13 87 198
2019 Provides services to public 14 86 77
2019 Does not provide services to public 10 90 248
2018 Provides services to public 11 89 80
2018 Does not provide services to public 12 88 254

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 60 40 53
2020 Does not provide services to public 49 51 198
2019 Provides services to public 54 46 77
2019 Does not provide services to public 44 56 248
2018 Provides services to public 53 47 80
2018 Does not provide services to public 40 60 254

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 53
2020 Does not provide services to public 23 77 198
2019 Provides services to public 20 80 77
2019 Does not provide services to public 21 79 248
2018 Provides services to public 19 81 80
2018 Does not provide services to public 21 79 254

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 53
2020 Does not provide services to public 14 86 198
2019 Provides services to public 15 85 77
2019 Does not provide services to public 10 90 248
2018 Provides services to public 11 89 80
2018 Does not provide services to public 13 87 254

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 61 39 53
2020 Does not provide services to public 50 50 198
2019 Provides services to public 53 47 77
2019 Does not provide services to public 60 40 248
2018 Provides services to public 55 45 79
2018 Does not provide services to public 56 44 253

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 53
2020 Does not provide services to public 25 75 198
2019 Provides services to public 22 78 77
2019 Does not provide services to public 23 77 248
2018 Provides services to public 23 77 79
2018 Does not provide services to public 25 75 253

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 53
2020 Does not provide services to public 9 91 198
2019 Provides services to public 12 88 77
2019 Does not provide services to public 8 92 248
2018 Provides services to public 6 94 79
2018 Does not provide services to public 7 93 253

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 53
2020 Does not provide services to public 20 80 198
2019 Provides services to public 25 75 77
2019 Does not provide services to public 22 78 248
2018 Provides services to public 19 81 79
2018 Does not provide services to public 18 82 253

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 77
2019 Does not provide services to public 12 88 248
2018 Provides services to public 7 93 79
2018 Does not provide services to public 7 93 253

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 53
2020 Does not provide services to public 8 92 198
2019 Provides services to public 8 92 77
2019 Does not provide services to public 9 91 248

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 77
2019 Does not provide services to public 8 92 248
2018 Provides services to public 10 90 79
2018 Does not provide services to public 13 87 253

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 53
2020 Does not provide services to public 11 89 198
2019 Provides services to public 9 91 77
2019 Does not provide services to public 11 89 248
2018 Provides services to public 6 94 79
2018 Does not provide services to public 9 91 253

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 28 72 53
2020 Does not provide services to public 30 70 198
2019 Provides services to public 23 77 77
2019 Does not provide services to public 24 76 248
2018 Provides services to public 29 71 79
2018 Does not provide services to public 23 77 253

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 70
2019 Does not provide services to public 8 92 227

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 70
2019 Does not provide services to public 21 79 227
2018 Provides services to public 14 86 78
2018 Does not provide services to public 20 80 240

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 70
2019 Does not provide services to public 8 92 227
2018 Provides services to public 10 90 78
2018 Does not provide services to public 12 88 240

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 44
2020 Does not provide services to public 10 90 183
2019 Provides services to public 11 89 70
2019 Does not provide services to public 11 89 227
2018 Provides services to public 9 91 78
2018 Does not provide services to public 11 89 240

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 70
2019 Does not provide services to public 6 94 227
2018 Provides services to public 18 82 78
2018 Does not provide services to public 7 93 240

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 44
2020 Does not provide services to public 11 89 183
2019 Provides services to public 7 93 70
2019 Does not provide services to public 7 93 227
2018 Provides services to public 13 87 78
2018 Does not provide services to public 8 92 240

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 44
2020 Does not provide services to public 13 87 183
2019 Provides services to public 14 86 70
2019 Does not provide services to public 9 91 227
2018 Provides services to public 9 91 78
2018 Does not provide services to public 12 88 240

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 44
2020 Does not provide services to public 11 89 183
2019 Provides services to public 14 86 70
2019 Does not provide services to public 10 90 227
2018 Provides services to public 12 88 78
2018 Does not provide services to public 9 91 240

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 37 63 44
2020 Does not provide services to public 35 65 183
2019 Provides services to public 29 71 70
2019 Does not provide services to public 31 69 227
2018 Provides services to public 24 76 78
2018 Does not provide services to public 33 67 240

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 44
2020 Does not provide services to public 12 88 183
2019 Provides services to public 9 91 70
2019 Does not provide services to public 10 90 227
2018 Provides services to public 10 90 78
2018 Does not provide services to public 9 91 240

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 48 52 44
2020 Does not provide services to public 53 47 183
2019 Provides services to public 54 46 70
2019 Does not provide services to public 46 54 227
2018 Provides services to public 40 60 78
2018 Does not provide services to public 47 53 240

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 57 43 44
2020 Does not provide services to public 62 38 183
2019 Provides services to public 56 44 70
2019 Does not provide services to public 53 47 227
2018 Provides services to public 55 45 78
2018 Does not provide services to public 54 46 240

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 44
2020 Does not provide services to public 7 93 183
2019 Provides services to public 10 90 70
2019 Does not provide services to public 13 87 227

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 14 17 7 5 29 10 53 20 481
2020 Does not provide services to public 17 14 15 6 4 37 7 56 17 2380
2019 Provides services to public 19 15 17 7 9 24 9 50 24 510
2019 Does not provide services to public 16 14 17 7 6 32 8 50 21 2311
2018 Provides services to public 17 14 22 8 9 25 6 45 24 446
2018 Does not provide services to public 14 16 20 6 5 32 6 48 19 2220
2017 Provides services to public 17 15 19 8 10 27 5 47 26 495
2017 Does not provide services to public 13 17 18 5 6 31 8 50 20 2207
2014 Provides services to public 18 15 22 7 6 25 7 50 19 527
2014 Does not provide services to public 14 17 16 6 6 32 8 53 20 2433

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 29 15 6 5 11 1 71 11 480
2020 Does not provide services to public 32 33 14 6 3 12 1 74 10 2379
2019 Provides services to public 32 28 14 5 8 11 2 68 16 509
2019 Does not provide services to public 32 30 17 6 4 11 1 70 11 2313
2018 Provides services to public 30 30 20 6 6 7 1 65 13 446
2018 Does not provide services to public 28 34 18 5 4 10 1 69 10 2214
2017 Provides services to public 28 31 18 8 8 7 0 64 17 493
2017 Does not provide services to public 29 33 15 6 5 11 1 71 12 2208
2014 Provides services to public 29 25 24 6 4 12 1 62 11 526
2014 Does not provide services to public 27 31 17 6 4 14 1 68 12 2430
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 480
2020 Does not provide services to public 6 94 2381
2019 Provides services to public 9 91 506
2019 Does not provide services to public 6 94 2312
2018 Provides services to public 9 91 445
2018 Does not provide services to public 7 93 2220

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 42 58 39
2020 Does not provide services to public 36 64 143
2019 Provides services to public 45 55 45
2019 Does not provide services to public 44 56 135
2018 Provides services to public 42 58 42
2018 Does not provide services to public 49 51 151

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 68 32 39
2020 Does not provide services to public 77 23 143
2019 Provides services to public 84 16 45
2019 Does not provide services to public 76 24 135
2018 Provides services to public 78 22 42
2018 Does not provide services to public 78 22 151

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 39
2020 Does not provide services to public 0 100 143
2019 Provides services to public 0 100 45
2019 Does not provide services to public 0 100 135
2018 Provides services to public 0 100 42
2018 Does not provide services to public 0 100 151

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 39
2020 Does not provide services to public 5 95 143

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 39
2020 Does not provide services to public 24 76 143
2019 Provides services to public 22 78 44
2019 Does not provide services to public 17 83 134
2018 Provides services to public 17 83 42
2018 Does not provide services to public 17 83 149

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 39
2020 Does not provide services to public 21 79 143
2019 Provides services to public 18 82 44
2019 Does not provide services to public 22 78 134
2018 Provides services to public 23 77 42
2018 Does not provide services to public 25 75 149

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 17 83 39
2020 Does not provide services to public 13 87 143
2019 Provides services to public 22 78 44
2019 Does not provide services to public 13 87 134

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 44
2019 Does not provide services to public 5 95 134

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 42 58 39
2020 Does not provide services to public 29 71 143
2019 Provides services to public 39 61 44
2019 Does not provide services to public 30 70 134
2018 Provides services to public 27 73 42
2018 Does not provide services to public 22 78 149

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 25 75 39
2020 Does not provide services to public 31 69 143
2019 Provides services to public 35 65 44
2019 Does not provide services to public 31 69 134
2018 Provides services to public 41 59 42
2018 Does not provide services to public 31 69 149

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 42
2018 Does not provide services to public 4 96 149

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 39
2020 Does not provide services to public 7 93 143

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 39
2020 Does not provide services to public 22 78 143
2019 Provides services to public 12 88 44
2019 Does not provide services to public 11 89 134
2018 Provides services to public 16 84 42
2018 Does not provide services to public 15 85 149

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 44
2019 Does not provide services to public 15 85 134
2018 Provides services to public 21 79 42
2018 Does not provide services to public 16 84 149

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 39
2020 Does not provide services to public 0 100 143
2019 Provides services to public 0 100 44
2019 Does not provide services to public 0 100 134
2018 Provides services to public 0 100 42
2018 Does not provide services to public 0 100 149

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 39
2020 Does not provide services to public 15 85 143

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 36 64 39
2020 Does not provide services to public 26 74 143
2019 Provides services to public 33 67 43
2019 Does not provide services to public 21 79 134
2018 Provides services to public 27 73 42
2018 Does not provide services to public 32 68 151

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 39
2020 Does not provide services to public 15 85 143
2019 Provides services to public 12 88 43
2019 Does not provide services to public 7 93 134
2018 Provides services to public 23 77 42
2018 Does not provide services to public 12 88 151

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 21 79 39
2020 Does not provide services to public 16 84 143
2019 Provides services to public 24 76 43
2019 Does not provide services to public 14 86 134
2018 Provides services to public 14 86 42
2018 Does not provide services to public 12 88 151

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 39
2020 Does not provide services to public 5 95 143

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 39
2020 Does not provide services to public 8 92 143

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 43
2019 Does not provide services to public 9 91 134

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 53 47 39
2020 Does not provide services to public 53 47 143
2019 Provides services to public 45 55 43
2019 Does not provide services to public 58 42 134
2018 Provides services to public 54 46 42
2018 Does not provide services to public 53 47 151

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 11 89 40
2018 Does not provide services to public 7 93 142

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 33
2020 Does not provide services to public 10 90 135
2018 Provides services to public 12 88 40
2018 Does not provide services to public 10 90 142

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 33
2020 Does not provide services to public 29 71 135
2018 Provides services to public 19 81 40
2018 Does not provide services to public 34 66 142

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 53 47 33
2020 Does not provide services to public 48 52 135
2018 Provides services to public 45 55 40
2018 Does not provide services to public 54 46 142

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 74 26 33
2020 Does not provide services to public 68 32 135
2018 Provides services to public 55 45 40
2018 Does not provide services to public 67 33 142

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 14 17 4 3 34 8 58 13 480
2020 Does not provide services to public 17 13 17 3 3 41 6 57 10 2370
2019 Provides services to public 21 12 23 3 5 28 8 51 13 507
2019 Does not provide services to public 18 13 19 4 3 37 7 55 11 2311
2018 Provides services to public 18 14 24 5 4 28 7 49 14 445
2018 Does not provide services to public 15 15 22 4 2 36 6 52 11 2218
2017 Provides services to public 19 14 22 4 4 31 6 52 12 495
2017 Does not provide services to public 14 16 18 3 3 39 7 56 10 2208
2014 Provides services to public 16 14 23 4 2 34 7 51 10 527
2014 Does not provide services to public 15 15 17 3 2 41 7 56 11 2433

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 28 15 4 3 14 1 73 9 479
2020 Does not provide services to public 33 32 16 3 2 12 1 75 7 2377
2019 Provides services to public 33 24 19 4 5 13 2 67 10 506
2019 Does not provide services to public 34 29 17 4 2 13 1 73 7 2305
2018 Provides services to public 32 29 21 3 4 10 1 69 8 447
2018 Does not provide services to public 29 32 19 3 2 13 1 71 7 2218
2017 Provides services to public 32 30 19 4 3 11 1 70 9 493
2017 Does not provide services to public 30 31 16 3 2 15 2 74 6 2206
2014 Provides services to public 26 27 20 4 2 19 2 67 7 527
2014 Does not provide services to public 28 31 17 3 2 18 1 73 6 2431
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 28 19 9 7 0 1 64 17 480
2020 Does not provide services to public 43 26 15 7 6 0 2 71 14 2378

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 28 19 10 10 0 1 61 20 478
2020 Does not provide services to public 33 29 20 9 7 1 1 64 16 2379
2019 Provides services to public 23 25 23 13 16 0 0 48 29 510
2019 Does not provide services to public 25 29 20 11 14 0 1 54 25 2314
2018 Provides services to public 19 26 23 13 17 0 2 46 30 446
2018 Does not provide services to public 21 29 22 12 14 1 1 51 27 2226
2017 Provides services to public 24 25 21 12 15 0 2 51 27 495
2017 Does not provide services to public 26 26 21 12 13 0 2 54 25 2202

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 24 29 18 12 0 0 41 30 480
2020 Does not provide services to public 18 27 28 16 10 0 0 45 26 2380
2019 Provides services to public 20 27 25 15 12 0 0 48 27 507
2019 Does not provide services to public 19 31 26 15 8 0 1 51 23 2306
2018 Provides services to public 16 24 25 20 14 0 0 41 34 444
2018 Does not provide services to public 15 28 28 17 11 0 1 44 28 2225
2017 Provides services to public 21 23 26 17 12 0 0 44 29 494
2017 Does not provide services to public 18 28 26 17 11 0 1 47 28 2206

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 31 23 9 7 0 2 60 16 475
2020 Does not provide services to public 26 32 21 12 7 1 1 60 19 2373
2019 Provides services to public 29 31 21 11 6 0 1 61 17 505
2019 Does not provide services to public 29 32 20 11 6 0 1 62 17 2303
2018 Provides services to public 23 30 23 14 9 0 1 54 23 445
2018 Does not provide services to public 21 34 23 13 8 0 1 55 21 2212
2017 Provides services to public 26 28 22 14 8 0 1 55 23 492
2017 Does not provide services to public 25 30 22 13 8 1 2 56 22 2203

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 20 22 19 14 1 0 44 34 480
2020 Does not provide services to public 21 25 23 16 12 1 2 48 29 2362
2019 Provides services to public 19 25 25 14 16 0 1 44 31 503
2019 Does not provide services to public 22 27 21 16 12 1 1 49 29 2296
2018 Provides services to public 18 22 21 21 16 0 1 41 38 442
2018 Does not provide services to public 16 23 27 19 13 1 1 40 32 2217
2017 Provides services to public 18 22 25 17 17 1 1 40 35 494
2017 Does not provide services to public 18 22 25 18 14 1 2 41 34 2205

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 26 16 10 5 0 4 68 16 478
2020 Does not provide services to public 39 26 17 8 6 1 3 68 15 2367
2019 Provides services to public 47 26 15 5 4 0 4 75 10 504
2019 Does not provide services to public 46 26 14 7 4 1 4 75 11 2302
2018 Provides services to public 44 20 16 8 5 1 7 69 14 442
2018 Does not provide services to public 41 26 16 8 5 0 5 70 13 2218
2017 Provides services to public 41 27 13 8 3 1 8 73 12 495
2017 Does not provide services to public 39 25 15 7 5 0 8 70 14 2201

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 25 23 14 10 0 1 53 24 478
2020 Does not provide services to public 26 27 24 11 11 0 1 53 22 2371
2019 Provides services to public 32 29 20 11 8 0 1 62 19 505
2019 Does not provide services to public 32 30 20 10 8 0 1 62 18 2303
2018 Provides services to public 33 24 21 12 9 0 0 58 21 444
2018 Does not provide services to public 28 29 22 11 9 0 1 57 21 2217
2017 Provides services to public 30 28 23 11 7 0 1 59 18 494
2017 Does not provide services to public 29 29 22 12 7 0 1 58 19 2203

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 22 18 10 9 0 8 60 21 481
2020 Does not provide services to public 34 23 16 9 9 1 8 63 20 2377

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 38 17 9 3 1 1 70 13 479
2020 Does not provide services to public 33 36 19 7 3 1 1 70 11 2377
2019 Provides services to public 27 35 21 9 6 1 1 63 16 507
2019 Does not provide services to public 28 36 21 9 5 1 1 64 14 2308
2018 Provides services to public 28 33 23 9 5 0 2 62 14 442
2018 Does not provide services to public 22 35 26 10 5 1 1 59 15 2212
2017 Provides services to public 26 27 25 15 5 1 1 54 20 492
2017 Does not provide services to public 28 32 21 11 5 1 2 61 17 2200

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 35 22 10 5 0 1 64 14 481
2020 Does not provide services to public 29 35 21 8 4 1 1 65 13 2375
2019 Provides services to public 25 33 21 12 7 1 1 59 20 507
2019 Does not provide services to public 25 35 24 10 5 0 1 60 16 2307
2018 Provides services to public 24 35 21 12 6 0 1 60 18 444
2018 Does not provide services to public 20 34 26 13 6 1 1 54 20 2213
2017 Provides services to public 26 30 22 14 7 1 0 57 21 493
2017 Does not provide services to public 24 31 23 13 7 1 1 56 21 2200

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 32 18 11 6 0 0 65 17 480
2020 Does not provide services to public 32 35 19 8 5 0 1 68 13 2369
2019 Provides services to public 28 33 19 12 7 0 1 62 19 505
2019 Does not provide services to public 28 32 21 11 6 0 1 61 17 2300
2018 Provides services to public 28 32 20 12 7 0 1 60 19 445
2018 Does not provide services to public 23 32 25 12 6 1 1 56 18 2212
2017 Provides services to public 29 27 22 14 6 1 1 57 21 494
2017 Does not provide services to public 27 30 22 11 6 1 1 59 18 2203

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 29 14 9 5 0 0 72 14 478
2020 Does not provide services to public 45 28 14 6 5 1 0 74 12 2368
2019 Provides services to public 41 27 15 10 7 0 0 68 17 507
2019 Does not provide services to public 44 25 16 8 6 0 1 69 14 2303

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 29 25 12 7 0 0 55 19 481
2020 Does not provide services to public 27 31 24 11 6 0 0 58 17 2372

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 30 26 11 5 0 1 57 16 481
2020 Does not provide services to public 29 35 21 10 4 0 0 64 15 2367
2019 Provides services to public 34 34 16 10 6 0 1 68 16 504
2019 Does not provide services to public 35 33 18 8 4 0 1 69 12 2289
2018 Provides services to public 29 34 20 11 5 0 0 63 16 443
2018 Does not provide services to public 27 33 22 10 5 0 1 61 16 2201
2017 Provides services to public 29 30 19 13 8 1 2 60 21 492
2017 Does not provide services to public 30 33 19 9 5 1 2 65 15 2200

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 32 16 4 3 0 1 76 8 476
2020 Does not provide services to public 46 31 15 5 2 0 1 78 7 2366
2019 Provides services to public 55 25 10 5 3 0 1 80 9 500
2019 Does not provide services to public 58 23 11 4 2 0 1 82 7 2297
2018 Provides services to public 56 22 12 4 4 0 3 81 7 436
2018 Does not provide services to public 51 25 12 5 4 0 2 78 9 2205
2017 Provides services to public 58 21 12 5 2 0 2 80 7 495
2017 Does not provide services to public 58 23 12 4 2 0 2 82 6 2209

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 35 22 9 5 0 0 64 14 478
2020 Does not provide services to public 29 38 21 7 4 0 0 67 11 2368

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 18 8 2 1 0 3 89 3 477
2020 Does not provide services to public 70 16 5 2 1 1 5 92 3 2369
2019 Provides services to public 76 10 4 2 2 1 5 91 4 503
2019 Does not provide services to public 78 9 4 1 1 1 6 94 2 2295
2018 Provides services to public 73 13 5 3 1 0 5 90 5 440
2018 Does not provide services to public 72 14 5 1 1 1 6 92 3 2210

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 76 10 5 2 3 1 3 89 6 476
2020 Does not provide services to public 79 9 4 2 2 1 3 91 4 2363
2019 Provides services to public 71 12 6 3 6 0 1 84 9 504
2019 Does not provide services to public 74 11 5 4 3 1 2 88 6 2306
2018 Provides services to public 67 15 7 4 5 0 2 84 9 441
2018 Does not provide services to public 70 15 6 3 3 1 3 88 7 2212
2017 Provides services to public 66 14 8 6 2 1 3 83 9 495
2017 Does not provide services to public 73 12 5 3 4 1 2 88 7 2207

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 23 6 4 2 0 1 88 6 477
2020 Does not provide services to public 67 21 7 3 1 0 2 89 4 2363
2019 Provides services to public 55 25 12 3 3 0 1 81 6 503
2019 Does not provide services to public 59 26 10 3 2 0 1 85 5 2305
2018 Provides services to public 54 27 12 4 2 0 1 82 6 444
2018 Does not provide services to public 54 28 10 4 3 0 1 83 7 2218
2017 Provides services to public 51 29 11 5 2 0 2 82 7 496
2017 Does not provide services to public 56 28 8 4 2 0 2 85 6 2209

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 65 18 9 4 4 0 1 83 7 479
2020 Does not provide services to public 67 17 7 4 3 0 1 85 7 2365
2019 Provides services to public 57 18 11 7 6 0 1 76 13 503
2019 Does not provide services to public 60 20 9 5 4 0 1 81 10 2299
2018 Provides services to public 51 20 16 6 7 0 1 72 12 443
2018 Does not provide services to public 53 22 12 6 5 0 1 77 11 2208
2017 Provides services to public 52 23 11 8 5 0 1 76 13 495
2017 Does not provide services to public 60 18 10 6 5 0 2 80 10 2209

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 11 5 2 1 0 18 90 4 478
2020 Does not provide services to public 64 12 5 1 1 0 17 92 3 2374
2019 Provides services to public 63 10 5 1 1 0 19 91 3 501
2019 Does not provide services to public 62 13 6 2 1 0 17 90 3 2289
2018 Provides services to public 56 10 7 3 1 1 23 86 4 443
2018 Does not provide services to public 54 15 6 2 1 0 22 88 4 2194
2017 Provides services to public 55 15 5 2 1 0 22 90 3 493
2017 Does not provide services to public 57 15 4 2 1 0 21 91 4 2205

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 63 22 10 3 0 0 2 87 3 479
2020 Does not provide services to public 76 14 4 1 1 0 4 94 2 2379
2019 Provides services to public 69 18 6 2 2 1 2 90 3 505
2019 Does not provide services to public 77 13 4 1 1 0 5 94 2 2300
2018 Provides services to public 60 23 9 3 0 0 4 87 3 443
2018 Does not provide services to public 72 15 5 1 0 0 6 93 2 2207
2017 Provides services to public 67 18 7 2 1 0 4 90 3 492
2017 Does not provide services to public 73 13 3 2 1 0 8 94 3 2199

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 12 7 3 3 0 1 87 6 478
2020 Does not provide services to public 68 16 6 3 3 0 2 87 7 2378
2019 Provides services to public 70 15 5 4 3 0 2 88 7 505
2019 Does not provide services to public 73 12 5 3 3 0 3 88 7 2311
2018 Provides services to public 68 14 8 2 5 0 3 84 8 443
2018 Does not provide services to public 68 14 6 3 5 1 3 85 8 2211
2017 Provides services to public 67 16 6 3 4 0 3 86 8 495
2017 Does not provide services to public 66 15 7 4 4 1 4 85 8 2212

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 28 14 5 3 0 1 77 8 478
2020 Does not provide services to public 48 29 14 4 3 0 1 78 7 2381
2019 Provides services to public 61 22 10 3 1 0 2 86 4 503
2019 Does not provide services to public 55 27 12 3 2 1 1 83 5 2303
2018 Provides services to public 54 25 13 5 1 0 2 80 7 442
2018 Does not provide services to public 48 29 15 3 2 0 2 80 5 2212
2017 Provides services to public 50 33 12 2 1 0 1 84 4 493
2017 Does not provide services to public 52 28 12 3 2 1 3 83 5 2210

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 44 24 7 3 0 0 67 10 480
2020 Does not provide services to public 26 43 22 6 3 0 0 69 8 2383

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 13 32 36 15 3 0 0 45 19 478
2020 Does not provide services to public 12 35 35 13 4 0 0 48 17 2379
2019 Provides services to public 17 33 34 11 4 0 0 50 15 510
2019 Does not provide services to public 16 37 33 11 3 0 0 53 15 2317
2018 Provides services to public 14 29 38 14 5 0 0 43 19 445
2018 Does not provide services to public 12 33 36 14 4 0 0 46 17 2226
2017 Provides services to public 13 28 36 17 6 0 0 41 23 496
2017 Does not provide services to public 12 32 38 13 5 0 0 44 18 2213

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 22 37 21 9 0 0 31 33 478
2020 Does not provide services to public 10 20 38 23 8 0 0 32 30 2367
2019 Provides services to public 7 20 39 22 12 0 0 34 27 503
2019 Does not provide services to public 7 17 38 27 11 0 0 38 25 2300
2018 Provides services to public 11 18 38 22 11 0 0 33 29 439
2018 Does not provide services to public 7 19 39 24 11 0 0 35 26 2208
2017 Provides services to public 8 21 35 24 12 0 0 36 29 494
2017 Does not provide services to public 6 19 39 25 11 0 0 36 25 2205

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 40 11 5 2 2 0 81 8 480
2020 Does not provide services to public 38 43 11 4 1 2 0 83 6 2382
2019 Provides services to public 29 43 15 7 5 2 0 73 11 507
2019 Does not provide services to public 30 43 14 7 3 3 0 75 10 2312
2018 Provides services to public 28 39 16 9 6 2 0 69 15 448
2018 Does not provide services to public 26 45 16 7 3 2 0 74 10 2219
2017 Provides services to public 20 39 22 9 7 4 0 61 16 494
2017 Does not provide services to public 23 43 15 9 4 5 0 70 14 2209

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 29 14 9 5 4 0 71 14 480
2020 Does not provide services to public 36 36 13 8 4 3 0 74 12 2374

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 29 12 8 7 2 1 72 16 480
2020 Does not provide services to public 40 29 10 12 7 2 1 71 19 2376

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 24 12 3 3 3 1 80 7 478
2020 Does not provide services to public 51 28 11 4 3 4 1 82 7 2376

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 34 13 11 4 0 0 72 15 480
2020 Does not provide services to public 36 36 14 8 4 2 0 73 13 2381
2019 Provides services to public 28 36 15 12 8 1 0 65 21 509
2019 Does not provide services to public 27 35 17 12 6 2 0 63 19 2311
2018 Provides services to public 26 33 17 15 8 1 0 60 23 446
2018 Does not provide services to public 23 38 18 13 6 2 0 62 20 2220
2017 Provides services to public 20 35 16 16 11 2 0 56 27 494
2017 Does not provide services to public 20 41 15 14 8 3 0 62 22 2209

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 41 8 5 2 0 0 86 6 480
2020 Does not provide services to public 42 43 8 5 1 0 0 85 7 2385

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 37 9 4 2 0 0 85 6 478
2020 Does not provide services to public 44 39 9 5 2 1 0 84 7 2375

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 36 17 6 3 1 1 74 9 478
2020 Does not provide services to public 34 39 17 6 2 1 2 75 8 2371

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 30 10 4 2 1 1 83 7 478
2020 Does not provide services to public 49 34 10 3 1 1 2 85 4 2377

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 74 15 5 0 0 5 1 94 1 478
2020 Does not provide services to public 72 16 4 0 0 5 2 95 1 2377

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 28 7 4 2 3 0 86 7 477
2020 Does not provide services to public 52 34 7 3 1 2 0 89 4 2377

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 59 21 8 7 4 1 0 81 11 477
2020 Does not provide services to public 53 30 8 5 3 1 0 84 8 2371

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 23 8 4 2 1 1 85 7 481
2020 Does not provide services to public 59 28 6 3 1 1 1 90 4 2380

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 43 18 11 3 1 1 68 14 143
2020 Does not provide services to public 21 50 14 11 2 1 1 72 13 718
2019 Provides services to public 21 46 15 12 3 2 1 69 15 140
2019 Does not provide services to public 18 44 15 11 5 4 3 67 17 700

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 96 4 143
2020 Does not provide services to public 96 4 719

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 16 35 24 16 9 0 0 51 25 138
2020 Does not provide services to public 22 37 19 15 5 1 1 61 20 694
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 479
2020 Does not provide services to public 7 93 2359

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 479
2020 Does not provide services to public 9 91 2370
2019 Provides services to public 15 85 509
2019 Does not provide services to public 11 89 2315
2017 Provides services to public 18 82 495
2017 Does not provide services to public 13 87 2211
2014 Provides services to public 15 85 527
2014 Does not provide services to public 11 89 2426

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 40 60 57
2020 Does not provide services to public 41 59 217

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 82 18 56
2020 Does not provide services to public 81 19 218
2019 Provides services to public 79 21 76
2019 Does not provide services to public 83 17 260
2017 Provides services to public 75 25 88
2017 Does not provide services to public 79 21 292
2014 Provides services to public 86 14 80
2014 Does not provide services to public 76 24 262

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 42 9 4 2 2 0 85 6 46
2020 Does not provide services to public 53 33 5 4 3 1 1 87 7 176
2019 Provides services to public 53 30 8 5 3 0 0 83 8 60
2019 Does not provide services to public 59 29 4 6 2 0 0 88 8 216
2017 Provides services to public 55 29 10 4 2 0 0 84 6 65
2017 Does not provide services to public 56 30 6 4 3 1 1 87 7 230
2014 Provides services to public 47 47 1 3 1 0 0 94 5 69
2014 Does not provide services to public 57 27 5 7 3 1 0 85 11 201

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 29 7 4 2 4 4 85 7 479
2020 Does not provide services to public 50 30 8 4 2 4 3 85 6 2380
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 47 19 1 59 41 481
2020 Does not provide services to public 33 47 18 2 59 41 2386

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 30 70 157
2020 Does not provide services to public 34 66 787

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 14 12 26 36 2 3 22 65 156
2020 Does not provide services to public 8 19 15 24 31 1 3 27 57 787

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 15 12 21 47 1 1 19 69 157
2020 Does not provide services to public 5 15 13 22 42 1 2 21 66 786

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 16 13 8 5 2 10 70 16 480
2020 Does not provide services to public 45 17 11 6 6 2 13 73 14 2377
2019 Provides services to public 41 17 15 10 10 1 7 63 22 501
2019 Does not provide services to public 43 18 13 7 9 1 9 68 18 2290
2018 Provides services to public 42 17 11 10 9 2 10 66 21 443
2018 Does not provide services to public 44 16 12 8 8 2 11 68 18 2217
Date modified: