2020 Public Service Employee Survey Results for Natural Resources Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 35 15 8 0 0 0 77 8 24
2020 Federal regulators 24 65 2 9 0 0 0 88 9 42
2020 Compliance, inspection and enforcement 41 33 3 20 3 0 0 74 23 30
2020 Communications or public affairs 47 44 1 5 2 0 1 92 7 98
2020 Security 17 74 0 9 0 0 0 91 9 12
2020 Science and technology 34 48 5 11 2 0 0 82 14 1038
2020 Library services 18 65 0 17 0 0 0 83 17 11
2020 Administration and operations 46 36 5 10 3 0 0 82 13 283
2020 Human resources 40 48 1 9 2 0 0 88 11 88
2020 Financial management 38 49 3 9 0 0 0 88 9 97
2020 Procurement 57 35 0 4 4 0 0 91 9 22
2020 Real property 48 43 3 0 6 0 0 90 6 31
2020 Materiel management 16 64 10 10 0 0 0 81 10 12
2020 Information management 37 50 2 10 2 0 0 87 11 58
2020 Information technology 45 37 7 9 2 0 0 82 11 112
2020 Internal audit 61 31 0 0 8 0 0 92 8 12
2020 Evaluation 55 36 0 0 0 0 9 100 0 11
2020 Data sciences 42 45 7 6 1 0 0 87 7 86
2020 Policy 30 48 3 16 3 0 0 79 18 486
2020 Project management 37 46 3 11 4 0 0 83 14 144
2020 Other services to the public 51 30 0 19 0 0 0 81 19 30
2020 None of the above 39 46 5 10 1 0 0 85 11 117

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 19 4 8 11 0 0 77 19 24
2020 Federal regulators 76 12 2 4 0 2 3 93 5 42
2020 Compliance, inspection and enforcement 77 14 3 3 3 0 0 90 6 30
2020 Communications or public affairs 83 9 3 1 2 0 1 94 3 97
2020 Security 84 16 0 0 0 0 0 100 0 12
2020 Science and technology 72 19 4 2 1 1 1 93 3 1031
2020 Library services 83 17 0 0 0 0 0 100 0 11
2020 Administration and operations 80 13 3 1 1 1 1 95 2 283
2020 Human resources 80 16 1 0 2 1 0 97 2 89
2020 Financial management 74 22 2 2 0 0 0 96 2 97
2020 Procurement 91 4 0 4 0 0 0 96 4 22
2020 Real property 84 13 0 0 3 0 0 97 3 31
2020 Materiel management 71 29 0 0 0 0 0 100 0 12
2020 Information management 74 13 5 3 0 3 2 92 3 58
2020 Information technology 74 18 3 2 1 0 2 94 3 111
2020 Internal audit 86 6 8 0 0 0 0 92 0 12
2020 Evaluation 82 9 9 0 0 0 0 91 0 11
2020 Data sciences 63 26 4 4 2 0 0 89 7 86
2020 Policy 85 10 3 1 0 1 0 96 1 485
2020 Project management 72 22 1 2 1 1 1 96 3 142
2020 Other services to the public 87 6 2 0 0 0 5 98 0 30
2020 None of the above 79 12 4 3 0 0 2 93 4 115
2017 Client contact centre 50 39 7 3 0 0 0 90 3 28
2017 Federal regulators 68 21 8 0 3 0 0 90 3 37
2017 Compliance, inspection and enforcement 72 17 11 0 0 0 0 89 0 19
2017 Communications or public affairs 66 23 6 2 0 1 2 92 2 98
2017 Access to information and privacy 75 25 0 0 0 0 0 100 0 12
2017 Security 40 40 11 10 0 0 0 79 10 10
2017 Science and technology 67 21 6 2 1 1 2 90 4 948
2017 Library services 90 10 0 0 0 0 0 100 0 10
2017 Administration and operations 73 18 4 2 2 1 0 92 3 289
2017 Human resources 71 24 3 2 0 0 0 95 2 100
2017 Financial management 64 29 5 2 0 0 0 93 2 99
2017 Procurement 75 19 6 0 0 0 0 94 0 22
2017 Real property 74 20 0 6 0 0 0 94 6 31
2017 Information management 73 19 4 3 0 0 1 93 3 74
2017 Information technology 59 26 8 5 1 0 1 86 7 136
2017 Internal audit 65 28 7 0 0 0 0 93 0 14
2017 Evaluation 66 26 0 0 9 0 0 91 9 12
2017 Data sciences 55 25 9 7 0 3 1 83 7 71
2017 Policy 75 19 3 1 1 0 1 95 2 320
2017 Project management 62 28 6 1 3 1 0 90 3 107
2017 Other services to the public 68 27 5 0 0 0 0 95 0 39
2017 None of the above 67 25 5 2 1 1 1 93 3 156
2014 Client contact centre 57 24 5 10 3 2 0 82 13 41
2014 Federal regulators 68 30 0 1 0 0 0 99 1 57
2014 Compliance, inspection and enforcement 76 7 8 0 9 0 0 83 9 24
2014 Communications or public affairs 73 21 2 1 2 0 1 94 4 132
2014 Security 73 27 0 0 0 0 0 100 0 14
2014 Science and technology 65 21 7 4 1 1 2 88 5 1173
2014 Library services 74 5 6 8 6 0 0 79 14 17
2014 Administration and operations 74 19 4 2 0 0 0 94 2 367
2014 Human resources 67 26 1 3 2 0 1 93 5 90
2014 Financial management 65 26 4 1 2 0 1 92 3 121
2014 Procurement 70 26 0 4 0 0 0 96 4 29
2014 Real property 71 17 13 0 0 0 0 87 0 36
2014 Materiel management 37 38 9 9 0 0 8 80 10 11
2014 Information management 68 17 6 6 1 2 2 87 7 115
2014 Information technology 60 28 5 3 1 1 1 90 5 146
2014 Internal audit 72 17 5 5 0 0 0 89 5 18
2014 Evaluation 53 40 0 0 7 0 0 93 7 15
2014 Other services to the public 69 15 4 3 5 1 3 86 9 84
2014 None of the above 69 21 5 3 0 2 1 92 3 412

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 47 18 8 0 0 0 73 8 23
2020 Federal regulators 35 45 5 15 0 0 0 80 15 40
2020 Compliance, inspection and enforcement 50 30 10 7 3 0 0 80 10 30
2020 Communications or public affairs 32 52 5 7 2 1 1 85 9 98
2020 Security 50 34 9 7 0 0 0 84 7 12
2020 Science and technology 35 44 9 9 3 0 0 79 12 1031
2020 Library services 17 52 14 17 0 0 0 69 17 11
2020 Administration and operations 42 35 7 12 3 0 1 78 15 283
2020 Human resources 42 42 4 9 3 0 0 84 12 89
2020 Financial management 37 45 10 6 2 0 0 82 8 98
2020 Procurement 52 30 4 9 4 0 0 82 13 22
2020 Real property 48 21 13 9 10 0 0 69 19 31
2020 Materiel management 60 26 5 10 0 0 0 86 10 12
2020 Information management 32 52 6 9 2 0 0 84 10 58
2020 Information technology 37 44 7 10 0 0 1 83 10 112
2020 Internal audit 62 16 6 8 8 0 0 78 16 12
2020 Evaluation 27 55 9 0 0 0 9 90 0 11
2020 Data sciences 38 47 10 4 1 0 0 85 5 87
2020 Policy 26 45 8 16 3 0 1 72 20 485
2020 Project management 39 42 11 8 0 0 1 82 8 144
2020 Other services to the public 47 28 21 5 0 0 0 75 5 30
2020 None of the above 31 45 11 9 3 2 0 78 12 117
2019 Client contact centre 47 21 10 22 0 0 0 68 22 31
2019 Federal regulators 46 37 8 6 3 0 0 83 9 35
2019 Compliance, inspection and enforcement 50 28 5 5 12 0 0 77 18 18
2019 Communications or public affairs 61 31 4 4 1 0 0 91 5 98
2019 Access to information and privacy 46 46 0 7 0 0 0 93 7 13
2019 Security 20 43 13 6 19 0 0 62 25 16
2019 Science and technology 50 33 6 6 3 0 0 84 10 983
2019 Library services 49 43 0 0 8 0 0 92 8 12
2019 Administration and operations 58 31 5 4 2 0 0 89 6 270
2019 Human resources 48 31 5 10 4 0 2 81 14 108
2019 Financial management 60 26 4 8 2 0 0 87 10 105
2019 Procurement 56 33 3 3 5 0 0 90 8 34
2019 Real property 57 19 10 12 2 0 0 76 14 38
2019 Materiel management 26 42 19 13 0 0 0 68 13 10
2019 Information management 33 47 0 11 8 0 1 81 19 63
2019 Information technology 51 35 3 8 3 0 0 86 11 106
2019 Internal audit 22 49 0 29 0 0 0 71 29 14
2019 Data sciences 50 28 9 9 4 0 0 78 13 74
2019 Policy 47 37 6 8 3 0 0 83 11 413
2019 Project management 47 34 6 8 5 0 1 81 13 139
2019 Other services to the public 57 30 2 9 2 0 0 87 11 44
2019 None of the above 56 24 8 8 4 0 0 80 12 154
2017 Client contact centre 39 36 13 8 4 0 0 75 11 28
2017 Federal regulators 33 38 16 5 5 3 0 73 10 37
2017 Compliance, inspection and enforcement 41 32 15 6 6 0 0 73 12 19
2017 Communications or public affairs 33 47 5 12 2 0 0 81 14 97
2017 Access to information and privacy 41 50 0 8 0 0 0 92 8 12
2017 Security 20 40 10 21 10 0 0 59 31 10
2017 Science and technology 47 36 6 7 4 0 1 83 11 952
2017 Library services 30 70 0 0 0 0 0 100 0 10
2017 Administration and operations 57 31 3 6 3 0 0 88 9 291
2017 Human resources 42 37 5 11 5 0 1 79 15 100
2017 Financial management 46 31 5 11 7 0 0 77 18 99
2017 Procurement 52 38 6 0 4 0 0 90 4 22
2017 Real property 50 37 4 6 3 0 0 87 9 31
2017 Information management 44 35 7 8 7 0 0 79 15 74
2017 Information technology 40 38 8 10 4 0 0 78 14 137
2017 Internal audit 22 65 0 7 6 0 0 86 14 14
2017 Evaluation 17 57 9 9 9 0 0 74 17 12
2017 Data sciences 51 39 6 4 0 0 0 90 4 70
2017 Policy 43 39 6 8 4 0 1 83 12 321
2017 Project management 44 36 7 9 4 0 0 80 14 109
2017 Other services to the public 50 29 11 7 3 0 0 80 9 40
2017 None of the above 37 42 8 7 6 0 0 79 13 158
2014 Client contact centre 34 39 5 5 17 0 0 73 23 41
2014 Federal regulators 52 34 9 5 0 0 0 86 5 57
2014 Compliance, inspection and enforcement 38 40 4 13 5 0 0 78 18 24
2014 Communications or public affairs 45 28 10 9 7 0 0 73 16 132
2014 Security 43 43 7 0 7 0 0 86 7 14
2014 Science and technology 47 34 7 7 4 0 0 81 11 1174
2014 Library services 62 25 7 6 0 0 0 88 6 16
2014 Administration and operations 52 31 5 8 5 0 0 83 13 367
2014 Human resources 32 35 9 14 9 0 1 68 23 90
2014 Financial management 43 31 6 9 11 0 0 74 20 121
2014 Procurement 35 52 0 3 10 0 0 87 13 29
2014 Real property 47 40 5 5 3 0 0 87 7 36
2014 Materiel management 46 30 17 0 8 0 0 75 8 11
2014 Information management 43 33 4 12 8 0 0 76 20 115
2014 Information technology 44 30 10 10 7 0 0 73 16 146
2014 Internal audit 22 56 11 5 6 0 0 77 11 18
2014 Evaluation 53 40 0 7 0 0 0 93 7 15
2014 Other services to the public 46 34 5 12 3 1 0 80 15 84
2014 None of the above 44 35 6 9 6 1 0 79 15 412

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 39 21 4 0 0 0 75 4 24
2020 Federal regulators 46 24 5 9 16 0 0 70 25 42
2020 Compliance, inspection and enforcement 42 39 3 11 6 0 0 80 17 30
2020 Communications or public affairs 43 32 8 10 4 0 2 77 15 95
2020 Security 58 16 17 0 9 0 0 74 9 12
2020 Science and technology 36 42 10 8 2 0 1 80 10 1030
2020 Library services 26 25 31 9 0 0 9 56 10 11
2020 Administration and operations 34 37 13 10 4 0 3 73 14 283
2020 Human resources 30 41 10 10 6 0 4 74 16 89
2020 Financial management 41 41 5 9 0 0 3 85 9 98
2020 Procurement 44 30 13 9 4 0 0 74 13 22
2020 Real property 25 35 10 12 19 0 0 59 31 31
2020 Materiel management 23 31 10 16 19 0 0 55 36 12
2020 Information management 29 46 10 9 5 0 2 76 14 58
2020 Information technology 21 43 16 14 6 0 0 64 20 112
2020 Internal audit 54 38 0 0 8 0 0 92 8 12
2020 Evaluation 27 36 18 18 0 0 0 64 18 11
2020 Data sciences 42 40 10 7 2 0 0 81 9 87
2020 Policy 28 43 13 11 4 0 1 72 15 484
2020 Project management 34 31 16 13 3 0 2 67 17 143
2020 Other services to the public 36 50 7 6 0 0 0 86 6 30
2020 None of the above 36 40 13 8 2 0 1 77 10 115
2019 Client contact centre 19 34 11 20 16 0 0 53 36 31
2019 Federal regulators 23 29 15 25 8 0 0 52 34 35
2019 Compliance, inspection and enforcement 28 40 5 22 5 0 0 68 27 18
2019 Communications or public affairs 42 38 9 7 5 0 0 80 11 98
2019 Access to information and privacy 15 62 8 7 7 0 0 77 15 13
2019 Security 35 24 13 13 14 0 0 60 27 15
2019 Science and technology 37 38 12 10 2 0 0 75 12 980
2019 Library services 23 58 11 8 0 0 0 81 8 12
2019 Administration and operations 37 36 12 10 3 0 1 74 14 269
2019 Human resources 33 43 13 10 1 1 0 76 11 107
2019 Financial management 41 38 11 7 3 0 0 79 10 105
2019 Procurement 40 38 15 3 4 0 0 78 7 34
2019 Real property 34 38 15 9 2 0 2 73 12 38
2019 Materiel management 42 39 19 0 0 0 0 81 0 10
2019 Information management 23 40 14 15 3 0 4 66 19 63
2019 Information technology 19 41 18 13 9 0 1 60 21 106
2019 Internal audit 44 50 0 0 7 0 0 93 7 14
2019 Data sciences 28 35 9 19 5 0 3 65 25 73
2019 Policy 23 40 16 15 5 0 1 64 20 412
2019 Project management 29 40 13 12 4 0 1 70 17 139
2019 Other services to the public 43 35 16 4 2 0 0 78 6 44
2019 None of the above 37 36 13 9 5 0 0 73 14 153
2018 Client contact centre 14 53 21 0 9 0 2 69 9 25
2018 Federal regulators 27 35 10 19 10 0 0 61 29 38
2018 Compliance, inspection and enforcement 37 37 4 14 8 0 0 74 22 25
2018 Communications or public affairs 35 43 7 10 4 0 1 79 14 100
2018 Access to information and privacy 29 31 20 10 10 0 0 60 20 10
2018 Security 30 48 7 15 0 0 0 78 15 13
2018 Science and technology 29 46 12 9 4 0 1 75 13 960
2018 Administration and operations 31 37 16 12 3 0 0 69 16 268
2018 Human resources 32 41 10 15 1 0 1 74 16 93
2018 Financial management 33 48 8 8 2 0 1 82 10 114
2018 Procurement 28 47 4 7 14 0 0 76 21 29
2018 Real property 23 50 16 7 5 0 0 72 11 40
2018 Information management 25 43 13 12 5 0 2 69 18 57
2018 Information technology 14 51 15 14 6 0 0 65 20 91
2018 Internal audit 35 50 7 0 7 0 0 85 7 13
2018 Data sciences 15 57 8 14 4 1 0 73 18 70
2018 Policy 18 45 16 13 6 0 1 64 20 372
2018 Project management 25 43 14 10 6 1 0 69 16 119
2018 Other services to the public 32 33 13 19 3 0 0 65 22 35
2018 None of the above 25 44 8 16 7 0 1 69 23 132
2017 Client contact centre 18 42 19 14 7 0 0 60 21 28
2017 Federal regulators 25 35 19 10 8 3 0 62 19 37
2017 Compliance, inspection and enforcement 20 37 11 15 16 0 0 58 31 19
2017 Communications or public affairs 28 47 8 15 2 0 0 75 17 98
2017 Access to information and privacy 24 67 0 0 8 0 0 92 8 12
2017 Security 0 50 30 11 10 0 0 50 21 10
2017 Science and technology 30 42 14 10 4 0 1 73 13 952
2017 Library services 50 40 10 0 0 0 0 90 0 10
2017 Administration and operations 39 35 12 8 6 0 0 74 14 290
2017 Human resources 37 36 10 14 2 0 1 74 16 100
2017 Financial management 38 39 13 5 4 1 0 78 9 99
2017 Procurement 19 58 13 0 10 0 0 77 10 22
2017 Real property 32 37 19 9 3 0 0 69 13 31
2017 Information management 28 43 11 9 8 1 0 71 18 74
2017 Information technology 19 37 18 11 14 0 0 57 25 137
2017 Internal audit 58 35 0 0 7 0 0 93 7 14
2017 Evaluation 35 40 0 26 0 0 0 74 26 12
2017 Data sciences 27 45 10 12 3 0 3 75 15 71
2017 Policy 24 43 14 10 7 0 1 68 18 322
2017 Project management 33 35 18 12 2 0 0 68 13 108
2017 Other services to the public 27 35 14 15 7 0 3 64 23 40
2017 None of the above 28 43 12 8 8 1 1 72 16 157
2014 Client contact centre 24 32 26 8 10 0 0 57 18 41
2014 Federal regulators 38 29 17 11 5 0 0 67 16 57
2014 Compliance, inspection and enforcement 38 27 12 7 16 0 0 65 23 24
2014 Communications or public affairs 26 35 19 12 7 0 1 61 19 132
2014 Security 28 22 7 14 23 0 7 53 39 14
2014 Science and technology 26 39 16 13 5 0 1 66 18 1173
2014 Library services 29 33 26 0 5 0 6 66 6 17
2014 Administration and operations 33 34 11 14 8 0 1 67 22 367
2014 Human resources 18 43 15 12 12 0 1 61 24 90
2014 Financial management 29 35 10 15 10 0 1 65 25 121
2014 Procurement 21 35 7 19 18 0 0 56 37 29
2014 Real property 13 54 12 14 8 0 0 66 22 36
2014 Materiel management 18 65 0 0 17 0 0 83 17 11
2014 Information management 22 46 11 13 8 0 0 69 21 115
2014 Information technology 20 39 18 18 5 0 0 59 23 145
2014 Internal audit 60 22 0 17 0 0 0 83 17 18
2014 Evaluation 33 40 21 6 0 0 0 73 6 15
2014 Other services to the public 24 40 10 19 6 1 0 65 25 84
2014 None of the above 24 39 15 14 8 1 1 64 21 412

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 49 4 12 0 0 0 84 12 23
2020 Federal regulators 38 40 8 7 7 0 0 78 14 40
2020 Compliance, inspection and enforcement 58 26 0 13 3 0 0 84 16 30
2020 Communications or public affairs 45 35 7 8 1 1 2 83 10 96
2020 Security 58 26 9 7 0 0 0 84 7 12
2020 Science and technology 53 34 6 4 2 0 0 88 6 1032
2020 Library services 35 57 0 8 0 0 0 92 8 11
2020 Administration and operations 51 29 10 6 3 0 1 81 9 279
2020 Human resources 46 39 5 6 3 0 1 86 9 88
2020 Financial management 55 31 8 3 2 0 1 87 5 98
2020 Procurement 70 22 4 4 0 0 0 91 4 22
2020 Real property 55 22 14 0 9 0 0 77 9 31
2020 Materiel management 50 40 0 0 10 0 0 90 10 12
2020 Information management 41 45 7 5 0 0 2 88 5 58
2020 Information technology 50 32 10 7 0 0 1 83 7 110
2020 Internal audit 70 22 0 0 8 0 0 92 8 12
2020 Evaluation 55 27 18 0 0 0 0 82 0 11
2020 Data sciences 47 42 7 3 0 0 0 90 3 87
2020 Policy 44 33 10 10 2 1 1 78 13 481
2020 Project management 49 31 12 7 0 0 1 81 7 142
2020 Other services to the public 64 29 6 0 0 0 0 94 0 29
2020 None of the above 49 31 10 5 3 0 3 82 8 115
2019 Client contact centre 39 38 10 7 2 0 3 80 10 31
2019 Federal regulators 37 29 17 11 5 0 0 67 16 35
2019 Compliance, inspection and enforcement 49 33 7 11 0 0 0 82 11 18
2019 Communications or public affairs 65 20 9 5 1 0 0 85 6 99
2019 Access to information and privacy 38 39 8 7 7 0 0 77 15 13
2019 Security 50 43 7 0 0 0 0 93 0 16
2019 Science and technology 59 28 6 4 2 0 0 88 6 984
2019 Library services 57 35 0 8 0 0 0 92 8 12
2019 Administration and operations 54 29 8 7 3 0 0 83 9 266
2019 Human resources 55 34 5 3 3 0 0 88 7 106
2019 Financial management 59 34 3 2 2 0 0 93 4 104
2019 Procurement 63 28 3 7 0 0 0 90 7 33
2019 Real property 57 36 5 2 0 0 0 93 2 38
2019 Materiel management 49 20 19 13 0 0 0 68 13 10
2019 Information management 46 39 9 3 3 0 0 85 7 62
2019 Information technology 44 37 13 2 2 1 1 83 4 104
2019 Internal audit 38 55 7 0 0 0 0 93 0 14
2019 Data sciences 55 26 12 4 2 0 1 82 6 74
2019 Policy 51 34 8 5 1 0 0 85 6 410
2019 Project management 41 39 10 4 3 1 1 82 7 139
2019 Other services to the public 64 31 2 0 2 0 0 96 2 44
2019 None of the above 56 26 10 4 2 0 1 83 7 151
2017 Client contact centre 43 43 11 4 0 0 0 85 4 28
2017 Federal regulators 41 41 11 5 3 0 0 82 8 37
2017 Compliance, inspection and enforcement 47 37 6 10 0 0 0 84 10 19
2017 Communications or public affairs 47 40 9 2 0 0 1 89 2 98
2017 Access to information and privacy 66 25 8 0 0 0 0 92 0 12
2017 Security 50 30 10 10 0 0 0 80 10 10
2017 Science and technology 59 29 6 5 1 0 0 89 5 947
2017 Library services 40 50 10 0 0 0 0 90 0 10
2017 Administration and operations 57 31 5 5 2 0 0 88 7 290
2017 Human resources 58 31 3 5 2 0 1 90 7 99
2017 Financial management 54 27 10 6 2 0 1 81 9 98
2017 Procurement 52 42 0 6 0 0 0 94 6 22
2017 Real property 64 27 10 0 0 0 0 90 0 31
2017 Information management 55 37 1 6 1 0 0 92 7 74
2017 Information technology 51 34 12 3 1 0 0 84 4 137
2017 Internal audit 50 36 15 0 0 0 0 85 0 14
2017 Evaluation 42 34 0 15 9 0 0 76 24 12
2017 Data sciences 59 33 3 3 1 0 1 93 4 71
2017 Policy 56 31 6 6 1 1 0 87 7 321
2017 Project management 52 36 6 4 1 0 0 89 5 108
2017 Other services to the public 50 38 10 0 0 0 3 90 0 40
2017 None of the above 54 35 6 4 1 0 0 89 5 156
2014 Client contact centre 32 45 11 5 5 2 0 78 10 41
2014 Federal regulators 45 40 10 3 0 0 2 86 3 57
2014 Compliance, inspection and enforcement 49 35 9 7 0 0 0 84 7 24
2014 Communications or public affairs 35 44 10 9 2 0 0 79 11 132
2014 Security 46 33 15 0 6 0 0 79 6 15
2014 Science and technology 52 36 6 5 1 0 0 88 6 1174
2014 Library services 46 35 19 0 0 0 0 81 0 17
2014 Administration and operations 51 35 6 5 2 0 1 87 7 366
2014 Human resources 49 36 3 8 2 1 1 87 10 90
2014 Financial management 47 34 9 3 5 0 1 82 9 120
2014 Procurement 27 52 13 4 3 0 0 79 7 29
2014 Real property 51 33 5 6 5 0 0 84 11 36
2014 Materiel management 34 49 0 0 17 0 0 83 17 11
2014 Information management 39 43 11 4 2 2 0 83 6 114
2014 Information technology 48 40 3 5 2 1 1 89 8 146
2014 Internal audit 55 33 5 6 0 0 0 89 6 18
2014 Evaluation 27 67 0 7 0 0 0 93 7 15
2014 Other services to the public 53 26 8 8 5 1 0 80 12 84
2014 None of the above 48 34 9 6 2 1 1 83 8 412

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 28 14 8 4 0 0 74 12 23
2020 Federal regulators 34 36 14 14 2 0 0 70 16 42
2020 Compliance, inspection and enforcement 55 19 17 6 3 0 0 74 9 30
2020 Communications or public affairs 50 32 6 7 3 0 1 84 10 98
2020 Security 42 49 0 0 9 0 0 91 9 12
2020 Science and technology 45 34 9 8 4 0 0 80 11 1031
2020 Library services 38 34 0 19 9 0 0 72 28 10
2020 Administration and operations 50 26 10 9 5 0 0 76 14 283
2020 Human resources 49 30 6 5 7 0 2 81 12 89
2020 Financial management 46 35 9 8 2 0 0 81 10 97
2020 Procurement 70 13 9 4 4 0 0 82 9 22
2020 Real property 63 19 7 3 8 0 0 82 11 30
2020 Materiel management 57 24 10 0 10 0 0 81 10 12
2020 Information management 44 44 4 3 4 0 2 89 7 58
2020 Information technology 52 30 9 7 1 0 1 83 8 111
2020 Internal audit 38 31 23 0 8 0 0 69 8 12
2020 Evaluation 60 10 30 0 0 0 0 70 0 10
2020 Data sciences 45 38 11 3 2 0 0 84 5 87
2020 Policy 40 33 9 11 7 0 0 73 18 481
2020 Project management 42 39 7 7 4 0 1 82 11 143
2020 Other services to the public 55 22 10 6 5 3 0 79 11 30
2020 None of the above 41 27 14 9 6 2 2 71 15 116
2019 Client contact centre 28 38 9 17 6 0 3 68 23 31
2019 Federal regulators 32 42 8 6 11 0 0 75 17 35
2019 Compliance, inspection and enforcement 44 12 12 16 16 0 0 56 32 18
2019 Communications or public affairs 56 27 6 6 6 0 0 83 12 98
2019 Access to information and privacy 23 61 7 8 0 0 0 84 8 13
2019 Security 60 12 16 6 6 0 0 72 12 16
2019 Science and technology 48 29 10 7 4 1 1 78 12 981
2019 Library services 68 24 0 8 0 0 0 92 8 12
2019 Administration and operations 48 25 11 7 8 1 0 74 15 266
2019 Human resources 54 34 5 5 1 0 1 88 6 108
2019 Financial management 48 31 8 7 7 1 0 79 13 103
2019 Procurement 64 23 10 0 3 0 0 87 3 34
2019 Real property 56 27 10 5 2 0 0 83 7 38
2019 Materiel management 39 19 7 23 13 0 0 58 36 10
2019 Information management 47 31 8 3 5 3 3 83 8 63
2019 Information technology 47 29 12 7 5 0 0 76 12 105
2019 Internal audit 39 53 8 0 0 0 0 92 0 13
2019 Data sciences 46 30 18 2 4 0 0 76 5 74
2019 Policy 44 31 8 10 7 0 0 75 16 413
2019 Project management 38 33 12 11 5 0 0 71 16 139
2019 Other services to the public 48 38 9 2 2 0 0 86 5 44
2019 None of the above 44 29 14 8 4 0 1 73 13 154
2018 Client contact centre 32 25 10 17 9 2 3 61 28 25
2018 Federal regulators 39 17 16 21 8 0 0 56 28 39
2018 Compliance, inspection and enforcement 67 21 0 8 4 0 0 88 12 25
2018 Communications or public affairs 47 33 8 8 5 0 0 80 12 101
2018 Access to information and privacy 49 10 41 0 0 0 0 59 0 10
2018 Security 45 55 0 0 0 0 0 100 0 13
2018 Science and technology 43 33 12 7 4 1 1 78 11 958
2018 Administration and operations 46 34 8 6 6 0 0 81 12 267
2018 Human resources 56 28 4 5 6 0 1 85 11 93
2018 Financial management 47 31 7 11 4 0 0 78 15 113
2018 Procurement 52 41 7 0 0 0 0 93 0 29
2018 Real property 43 32 11 11 2 0 0 76 14 40
2018 Information management 52 26 8 4 7 0 3 81 11 57
2018 Information technology 41 48 1 5 4 0 1 90 9 91
2018 Internal audit 50 29 14 0 0 0 7 85 0 13
2018 Data sciences 40 36 15 5 3 0 2 77 8 70
2018 Policy 37 35 10 11 7 0 0 72 18 370
2018 Project management 48 28 14 5 3 0 1 77 9 119
2018 Other services to the public 36 40 3 16 3 0 3 78 19 35
2018 None of the above 47 32 8 7 5 0 1 80 12 132
2017 Client contact centre 40 28 7 14 7 0 4 71 22 28
2017 Federal regulators 36 27 13 10 14 0 0 63 24 37
2017 Compliance, inspection and enforcement 58 26 0 11 5 0 0 84 16 19
2017 Communications or public affairs 38 35 11 7 7 0 2 74 14 97
2017 Access to information and privacy 75 17 8 0 0 0 0 92 0 12
2017 Security 40 30 11 0 10 10 0 77 11 10
2017 Science and technology 44 33 12 6 4 0 1 78 10 949
2017 Library services 70 30 0 0 0 0 0 100 0 10
2017 Administration and operations 52 27 8 6 5 1 1 80 11 290
2017 Human resources 56 27 4 8 4 0 1 83 13 99
2017 Financial management 37 41 12 3 7 0 0 78 10 99
2017 Procurement 55 35 4 0 6 0 0 90 6 22
2017 Real property 59 25 3 7 6 0 0 84 13 31
2017 Information management 58 27 4 7 4 0 0 85 11 73
2017 Information technology 42 38 10 7 3 0 1 80 10 137
2017 Internal audit 22 64 0 7 0 0 7 92 8 14
2017 Evaluation 59 9 0 15 17 0 0 67 33 12
2017 Data sciences 53 30 5 4 3 1 4 87 7 71
2017 Policy 40 29 9 12 10 0 0 69 22 322
2017 Project management 39 33 15 9 3 0 0 73 12 109
2017 Other services to the public 40 33 7 16 2 2 0 74 19 40
2017 None of the above 42 31 11 9 6 0 1 74 15 158
2014 Client contact centre 40 36 10 10 3 0 3 77 12 41
2014 Federal regulators 34 37 15 9 3 2 0 73 12 57
2014 Compliance, inspection and enforcement 34 41 0 17 4 0 4 78 22 24
2014 Communications or public affairs 34 34 13 14 4 1 0 69 19 132
2014 Security 53 6 20 0 15 0 6 63 16 15
2014 Science and technology 38 34 15 8 4 1 1 73 12 1174
2014 Library services 46 28 13 6 6 0 0 74 13 17
2014 Administration and operations 44 32 11 6 6 0 0 77 12 367
2014 Human resources 43 36 7 6 7 0 2 80 13 89
2014 Financial management 40 41 4 8 7 0 0 81 15 121
2014 Procurement 48 40 6 3 3 0 0 88 6 29
2014 Real property 50 20 12 13 3 0 3 72 16 36
2014 Materiel management 29 52 10 9 0 0 0 81 9 11
2014 Information management 40 39 11 4 3 1 2 81 8 115
2014 Information technology 38 36 17 5 1 1 1 76 6 146
2014 Internal audit 55 28 6 11 0 0 0 83 11 18
2014 Evaluation 20 53 14 13 0 0 0 73 13 15
2014 Other services to the public 48 26 9 10 4 0 3 76 15 84
2014 None of the above 35 30 12 15 6 1 2 66 21 412

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 32 18 8 8 0 0 66 16 24
2020 Federal regulators 43 41 7 7 2 0 0 84 9 42
2020 Compliance, inspection and enforcement 45 29 13 7 7 0 0 74 14 30
2020 Communications or public affairs 31 45 13 6 4 0 1 76 10 98
2020 Security 83 17 0 0 0 0 0 100 0 12
2020 Science and technology 45 37 9 6 2 0 0 82 9 1036
2020 Library services 35 57 0 9 0 0 0 91 9 11
2020 Administration and operations 35 39 15 7 3 0 0 75 10 284
2020 Human resources 29 48 12 4 7 0 0 77 11 89
2020 Financial management 39 42 13 5 1 0 0 81 6 97
2020 Procurement 57 34 0 5 4 0 0 91 9 22
2020 Real property 54 23 7 6 9 0 0 77 16 31
2020 Materiel management 50 31 10 10 0 0 0 81 10 12
2020 Information management 33 41 18 5 3 0 0 73 8 58
2020 Information technology 36 41 12 7 4 0 0 78 11 112
2020 Internal audit 38 38 0 8 0 17 0 91 9 12
2020 Evaluation 73 18 9 0 0 0 0 91 0 11
2020 Data sciences 41 41 11 6 1 0 0 82 7 86
2020 Policy 40 40 9 8 3 0 0 80 11 485
2020 Project management 33 46 14 6 1 0 0 79 8 144
2020 Other services to the public 62 26 7 6 0 0 0 87 6 30
2020 None of the above 38 43 10 4 2 0 2 83 6 116
2019 Client contact centre 29 24 25 10 13 0 0 53 23 31
2019 Federal regulators 46 48 3 3 0 0 0 94 3 35
2019 Compliance, inspection and enforcement 38 40 6 6 11 0 0 78 16 18
2019 Communications or public affairs 40 40 9 6 6 0 0 80 11 98
2019 Access to information and privacy 23 15 39 23 0 0 0 38 23 13
2019 Security 45 18 12 19 7 0 0 62 26 16
2019 Science and technology 45 36 9 6 3 0 0 81 9 985
2019 Library services 60 24 8 8 0 0 0 84 8 12
2019 Administration and operations 37 37 12 8 6 0 0 74 14 269
2019 Human resources 31 45 9 8 7 0 0 76 15 108
2019 Financial management 47 25 20 4 4 1 0 72 8 105
2019 Procurement 51 42 7 0 0 0 0 93 0 34
2019 Real property 37 42 14 7 0 0 0 79 7 38
2019 Materiel management 20 42 25 13 0 0 0 62 13 10
2019 Information management 32 41 9 12 4 2 0 74 16 63
2019 Information technology 32 45 7 10 5 0 0 77 15 105
2019 Internal audit 28 52 6 0 15 0 0 80 15 14
2019 Data sciences 40 44 4 9 3 0 0 84 12 74
2019 Policy 35 39 12 8 6 0 0 73 15 412
2019 Project management 37 35 16 10 2 0 0 72 12 139
2019 Other services to the public 48 31 11 6 4 0 0 79 10 44
2019 None of the above 42 34 11 7 6 0 0 76 13 154
2018 Client contact centre 41 27 6 17 9 0 0 68 26 25
2018 Federal regulators 41 46 8 3 3 0 0 87 5 38
2018 Compliance, inspection and enforcement 40 45 7 8 0 0 0 85 8 25
2018 Communications or public affairs 32 45 13 6 4 0 0 77 10 101
2018 Access to information and privacy 39 20 31 10 0 0 0 59 10 10
2018 Security 49 15 29 7 0 0 0 63 7 13
2018 Science and technology 43 41 8 5 2 0 0 84 7 956
2018 Administration and operations 36 35 16 8 5 0 0 71 13 268
2018 Human resources 30 50 9 9 2 0 0 80 11 92
2018 Financial management 36 46 11 3 4 0 0 82 7 113
2018 Procurement 50 35 15 0 0 0 0 85 0 29
2018 Real property 34 45 12 7 2 0 0 79 9 40
2018 Information management 29 43 15 8 6 0 0 71 14 57
2018 Information technology 23 53 13 5 4 0 0 77 10 91
2018 Internal audit 36 36 14 0 14 0 0 72 14 13
2018 Data sciences 31 43 14 9 3 0 0 74 12 69
2018 Policy 31 42 11 12 4 0 0 73 16 365
2018 Project management 34 44 13 7 2 0 0 78 8 119
2018 Other services to the public 25 41 23 8 3 0 0 66 11 35
2018 None of the above 42 34 8 8 8 1 0 77 15 131
2017 Client contact centre 34 33 22 11 0 0 0 67 11 28
2017 Federal regulators 30 48 8 8 5 0 0 79 13 37
2017 Compliance, inspection and enforcement 35 42 6 6 11 0 0 77 17 19
2017 Communications or public affairs 32 47 6 12 2 0 0 80 14 97
2017 Access to information and privacy 42 41 17 0 0 0 0 83 0 12
2017 Security 40 41 10 0 10 0 0 80 10 10
2017 Science and technology 42 42 9 5 2 0 0 84 7 952
2017 Library services 80 20 0 0 0 0 0 100 0 10
2017 Administration and operations 33 39 13 8 8 0 0 72 15 291
2017 Human resources 32 47 9 10 2 0 0 78 13 100
2017 Financial management 31 48 9 4 7 0 0 80 11 99
2017 Procurement 39 50 0 10 0 0 0 90 10 22
2017 Real property 35 42 10 10 3 0 0 77 13 31
2017 Information management 24 50 16 3 7 0 0 74 9 73
2017 Information technology 22 53 13 7 5 0 0 75 12 137
2017 Internal audit 15 64 15 7 0 0 0 78 7 14
2017 Evaluation 42 26 9 15 9 0 0 67 24 12
2017 Data sciences 42 46 7 5 0 0 0 88 5 71
2017 Policy 31 48 9 8 5 0 0 78 13 323
2017 Project management 30 48 12 9 1 0 0 78 9 109
2017 Other services to the public 34 44 9 7 5 0 0 78 13 40
2017 None of the above 36 42 12 9 2 0 0 78 10 158
2014 Client contact centre 28 38 20 12 3 0 0 66 15 41
2014 Federal regulators 27 44 7 14 9 0 0 71 22 57
2014 Compliance, inspection and enforcement 38 37 8 18 0 0 0 74 18 24
2014 Communications or public affairs 22 51 8 13 6 0 0 73 19 132
2014 Security 47 53 0 0 0 0 0 100 0 15
2014 Science and technology 33 46 10 7 3 0 0 79 10 1175
2014 Library services 34 34 6 20 0 0 5 72 21 17
2014 Administration and operations 30 39 13 11 6 0 0 70 17 367
2014 Human resources 32 54 5 4 4 0 0 87 9 90
2014 Financial management 28 44 11 11 5 1 0 73 16 121
2014 Procurement 36 33 21 7 3 0 0 69 10 29
2014 Real property 25 46 16 13 0 0 0 71 13 36
2014 Materiel management 44 28 19 0 8 0 0 73 8 11
2014 Information management 31 40 14 8 6 0 1 72 14 115
2014 Information technology 29 40 15 12 3 0 0 69 16 146
2014 Internal audit 27 56 10 0 6 0 0 84 6 18
2014 Evaluation 33 20 33 13 0 0 0 53 13 15
2014 Other services to the public 25 48 8 10 9 0 1 73 19 84
2014 None of the above 26 48 10 10 5 1 0 75 15 411

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 41 29 4 4 0 0 64 8 24
2020 Federal regulators 31 36 12 10 12 0 0 67 21 42
2020 Compliance, inspection and enforcement 39 22 25 0 10 0 3 63 11 30
2020 Communications or public affairs 41 32 12 9 4 0 1 74 13 98
2020 Security 26 49 16 9 0 0 0 75 9 12
2020 Science and technology 30 41 13 9 6 1 0 71 16 1033
2020 Library services 17 31 9 43 0 0 0 49 43 11
2020 Administration and operations 34 39 12 10 5 0 0 73 15 283
2020 Human resources 31 32 16 16 4 0 0 63 20 89
2020 Financial management 39 44 8 6 3 0 0 83 9 98
2020 Procurement 37 46 4 5 9 0 0 82 13 22
2020 Real property 42 29 3 16 10 0 0 71 26 31
2020 Materiel management 52 17 14 7 10 0 0 69 16 12
2020 Information management 32 38 15 12 3 0 0 70 16 58
2020 Information technology 30 39 12 14 5 0 0 69 19 112
2020 Internal audit 46 39 0 8 8 0 0 84 16 12
2020 Evaluation 45 45 0 9 0 0 0 91 9 11
2020 Data sciences 33 33 17 10 4 2 0 68 15 87
2020 Policy 44 37 8 7 4 0 0 81 11 486
2020 Project management 31 37 18 11 2 0 1 69 13 142
2020 Other services to the public 44 26 15 7 5 0 3 72 13 30
2020 None of the above 35 24 20 10 7 4 0 61 18 117
2019 Client contact centre 8 39 29 17 7 0 0 47 24 31
2019 Federal regulators 31 38 11 14 5 0 0 70 19 35
2019 Compliance, inspection and enforcement 17 33 23 22 5 0 0 49 27 18
2019 Communications or public affairs 43 30 10 9 8 0 0 74 17 99
2019 Access to information and privacy 7 38 17 23 15 0 0 45 38 13
2019 Security 49 11 12 20 8 0 0 60 27 15
2019 Science and technology 28 35 15 13 8 0 0 64 21 981
2019 Library services 43 18 0 31 8 0 0 61 39 12
2019 Administration and operations 34 35 12 12 6 0 0 70 18 270
2019 Human resources 27 45 9 13 6 0 0 72 19 108
2019 Financial management 41 30 14 11 4 1 0 72 14 105
2019 Procurement 38 40 20 3 0 0 0 78 3 34
2019 Real property 50 34 5 12 0 0 0 83 12 38
2019 Materiel management 13 13 38 10 26 0 0 26 36 10
2019 Information management 27 36 17 11 5 2 1 66 17 62
2019 Information technology 26 32 16 13 12 1 1 59 25 106
2019 Internal audit 7 58 15 20 0 0 0 65 20 14
2019 Data sciences 28 37 19 10 6 0 0 65 16 73
2019 Policy 36 39 9 12 4 0 0 75 16 412
2019 Project management 29 33 15 15 7 1 1 63 22 139
2019 Other services to the public 34 36 13 11 6 0 0 70 17 44
2019 None of the above 37 35 10 12 7 1 0 72 19 154
2018 Client contact centre 25 38 14 18 5 0 0 63 23 25
2018 Federal regulators 21 39 14 10 15 0 0 60 25 39
2018 Compliance, inspection and enforcement 48 23 13 8 8 0 0 71 16 25
2018 Communications or public affairs 43 30 12 9 7 0 0 73 15 100
2018 Access to information and privacy 39 0 20 31 10 0 0 39 41 10
2018 Security 38 33 0 29 0 0 0 71 29 13
2018 Science and technology 25 36 17 12 9 0 0 62 21 958
2018 Administration and operations 35 30 14 12 8 1 0 65 21 266
2018 Human resources 36 27 12 16 9 0 0 64 25 93
2018 Financial management 30 39 14 12 4 0 0 69 17 113
2018 Procurement 28 33 28 4 8 0 0 61 11 29
2018 Real property 28 39 14 13 5 2 0 68 18 40
2018 Information management 21 35 22 9 13 0 0 56 22 57
2018 Information technology 19 37 20 16 7 0 1 57 23 90
2018 Internal audit 29 21 22 14 7 0 7 54 23 13
2018 Data sciences 22 39 22 11 5 0 0 61 17 70
2018 Policy 32 36 12 11 9 1 0 68 20 371
2018 Project management 33 32 17 13 5 0 1 65 18 119
2018 Other services to the public 29 30 8 13 19 0 0 60 32 35
2018 None of the above 27 40 9 10 12 1 1 68 23 131
2017 Client contact centre 15 41 25 7 11 0 0 57 18 28
2017 Federal regulators 20 40 11 19 11 0 0 60 30 37
2017 Compliance, inspection and enforcement 36 43 0 10 11 0 0 79 21 19
2017 Communications or public affairs 29 41 14 12 4 0 0 70 16 98
2017 Access to information and privacy 51 41 8 0 0 0 0 92 0 12
2017 Security 20 60 10 10 0 0 0 80 10 10
2017 Science and technology 26 36 16 14 8 0 0 62 22 952
2017 Library services 40 40 10 10 0 0 0 80 10 10
2017 Administration and operations 35 31 16 11 6 0 0 67 17 290
2017 Human resources 35 30 11 17 7 0 0 65 24 100
2017 Financial management 27 40 14 5 12 2 0 68 17 99
2017 Procurement 39 40 15 0 6 0 0 79 6 22
2017 Real property 49 32 3 13 3 0 0 81 17 31
2017 Information management 27 45 12 10 4 0 1 73 14 73
2017 Information technology 22 36 18 13 11 1 0 58 24 137
2017 Internal audit 14 50 29 7 0 0 0 64 7 14
2017 Evaluation 42 26 9 7 17 0 0 67 24 12
2017 Data sciences 39 26 21 7 6 0 1 66 13 71
2017 Policy 32 37 11 13 6 0 0 69 20 321
2017 Project management 25 39 14 17 6 0 0 64 23 109
2017 Other services to the public 20 51 14 10 5 0 0 71 15 40
2017 None of the above 27 35 14 11 11 0 1 64 22 157
2014 Client contact centre 13 30 27 20 8 2 0 44 28 41
2014 Federal regulators 19 40 10 17 10 4 0 61 28 57
2014 Compliance, inspection and enforcement 14 44 12 19 11 0 0 58 30 24
2014 Communications or public affairs 23 38 14 18 8 0 0 60 25 132
2014 Security 38 28 13 7 15 0 0 65 22 15
2014 Science and technology 20 35 19 15 12 0 0 55 27 1174
2014 Library services 28 14 36 22 0 0 0 42 22 17
2014 Administration and operations 30 31 15 14 10 0 0 61 24 367
2014 Human resources 31 39 11 12 6 1 0 71 18 90
2014 Financial management 19 36 14 15 13 2 1 56 29 121
2014 Procurement 33 36 18 7 6 0 0 69 13 29
2014 Real property 8 55 19 19 0 0 0 63 19 36
2014 Materiel management 17 27 9 29 18 0 0 44 47 11
2014 Information management 23 44 16 8 7 0 2 68 15 115
2014 Information technology 21 38 20 13 8 0 0 59 21 146
2014 Internal audit 38 45 5 5 6 0 0 83 11 18
2014 Evaluation 20 40 33 7 0 0 0 60 7 15
2014 Other services to the public 24 42 8 17 8 0 0 66 26 84
2014 None of the above 22 38 13 14 11 1 1 61 25 410

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 38 12 8 0 0 0 80 8 24
2020 Federal regulators 38 25 10 17 10 0 0 63 27 40
2020 Compliance, inspection and enforcement 40 27 12 10 10 0 0 68 20 30
2020 Communications or public affairs 37 41 11 6 5 0 1 78 11 98
2020 Security 41 16 25 9 9 0 0 57 17 12
2020 Science and technology 37 42 10 8 3 0 0 79 11 1027
2020 Library services 35 48 0 17 0 0 0 83 17 11
2020 Administration and operations 30 42 12 12 4 0 0 72 16 282
2020 Human resources 37 42 10 10 1 0 0 79 11 88
2020 Financial management 42 43 9 4 3 0 0 85 7 98
2020 Procurement 52 27 5 5 11 0 0 79 16 21
2020 Real property 28 33 14 6 19 0 0 61 25 31
2020 Materiel management 50 19 14 7 10 0 0 69 16 12
2020 Information management 22 41 23 11 3 0 0 63 14 58
2020 Information technology 26 45 6 12 10 0 0 71 23 112
2020 Internal audit 46 54 0 0 0 0 0 100 0 12
2020 Evaluation 55 45 0 0 0 0 0 100 0 11
2020 Data sciences 39 38 9 8 5 0 0 77 13 87
2020 Policy 33 43 8 13 3 0 0 76 16 482
2020 Project management 31 46 9 12 3 0 0 77 14 143
2020 Other services to the public 26 54 7 6 8 0 0 80 14 30
2020 None of the above 36 37 14 9 4 0 0 73 13 117
2019 Client contact centre 19 48 8 11 9 4 0 70 22 31
2019 Federal regulators 29 46 14 11 0 0 0 75 11 35
2019 Compliance, inspection and enforcement 28 45 11 16 0 0 0 73 16 18
2019 Communications or public affairs 39 33 11 12 5 0 0 72 17 99
2019 Access to information and privacy 15 63 0 22 0 0 0 78 22 13
2019 Security 47 19 7 13 14 0 0 66 27 15
2019 Science and technology 34 41 12 10 3 0 0 75 13 980
2019 Library services 28 48 0 24 0 0 0 76 24 12
2019 Administration and operations 35 33 11 15 6 0 0 68 21 270
2019 Human resources 30 44 14 7 5 0 0 75 11 106
2019 Financial management 39 41 7 9 3 1 0 81 12 104
2019 Procurement 44 34 17 4 0 0 0 78 4 34
2019 Real property 40 39 9 10 2 0 0 78 12 38
2019 Materiel management 7 33 19 29 13 0 0 39 42 10
2019 Information management 25 43 17 12 3 0 0 68 15 63
2019 Information technology 24 36 16 13 11 1 0 60 24 105
2019 Internal audit 21 58 0 6 15 0 0 80 20 14
2019 Data sciences 28 42 17 5 8 0 0 70 13 74
2019 Policy 23 40 12 20 5 1 1 63 25 408
2019 Project management 24 48 13 10 5 0 0 72 15 139
2019 Other services to the public 29 42 15 8 6 0 0 71 14 44
2019 None of the above 38 31 11 14 5 0 0 69 20 152
2018 Client contact centre 20 46 4 17 13 0 0 66 30 25
2018 Federal regulators 31 32 18 18 0 0 0 64 18 39
2018 Compliance, inspection and enforcement 53 38 5 4 0 0 0 91 4 25
2018 Communications or public affairs 32 32 15 12 9 0 0 63 21 101
2018 Security 30 48 15 7 0 0 0 78 7 13
2018 Science and technology 33 43 11 9 3 0 1 76 12 962
2018 Administration and operations 31 41 10 13 5 0 0 72 18 268
2018 Human resources 35 39 10 10 4 0 1 76 15 93
2018 Financial management 34 33 18 12 3 0 0 67 15 113
2018 Procurement 31 43 18 4 4 0 0 74 8 29
2018 Real property 35 44 12 7 2 0 0 79 9 40
2018 Information management 19 49 9 14 7 2 0 69 22 57
2018 Information technology 11 47 16 19 5 1 0 58 25 91
2018 Internal audit 32 31 15 15 0 0 7 68 16 12
2018 Data sciences 19 49 16 11 5 0 0 68 16 70
2018 Policy 21 42 12 15 11 0 0 63 26 372
2018 Project management 23 47 10 14 6 0 0 70 20 118
2018 Other services to the public 37 29 10 13 11 0 0 65 25 35
2018 None of the above 31 37 10 15 7 0 0 68 22 132
2017 Client contact centre 23 39 14 13 11 0 0 62 24 28
2017 Federal regulators 28 49 13 8 3 0 0 77 10 37
2017 Compliance, inspection and enforcement 31 42 12 16 0 0 0 73 16 19
2017 Communications or public affairs 26 40 14 16 4 0 0 66 20 98
2017 Access to information and privacy 75 8 8 8 0 0 0 83 8 12
2017 Security 20 20 21 30 10 0 0 40 40 10
2017 Science and technology 33 44 10 10 4 0 0 77 14 951
2017 Library services 60 20 20 0 0 0 0 80 0 10
2017 Administration and operations 32 39 12 10 7 0 0 71 17 291
2017 Human resources 35 45 5 10 5 0 0 80 15 99
2017 Financial management 32 36 16 8 8 0 0 68 16 99
2017 Procurement 39 46 0 14 0 0 0 86 14 22
2017 Real property 38 33 9 14 6 0 0 71 20 31
2017 Information management 29 37 14 9 11 0 0 66 20 73
2017 Information technology 20 40 18 13 9 0 0 60 22 137
2017 Internal audit 21 57 7 15 0 0 0 78 15 14
2017 Evaluation 50 9 24 9 9 0 0 59 17 12
2017 Data sciences 34 35 19 8 4 0 0 69 12 71
2017 Policy 25 41 13 12 8 0 0 67 21 322
2017 Project management 20 45 8 18 8 0 0 66 26 109
2017 Other services to the public 27 42 16 7 7 0 0 69 14 40
2017 None of the above 32 37 13 10 6 1 0 70 17 157

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 27 8 8 0 0 4 84 8 24
2020 Federal regulators 48 27 17 5 5 0 0 74 9 42
2020 Compliance, inspection and enforcement 47 26 6 14 6 0 0 74 20 30
2020 Communications or public affairs 47 40 4 6 2 0 1 88 8 98
2020 Security 74 9 17 0 0 0 0 83 0 12
2020 Science and technology 45 38 9 6 2 0 0 83 8 1027
2020 Library services 40 43 17 0 0 0 0 83 0 11
2020 Administration and operations 40 43 9 5 2 0 0 83 8 282
2020 Human resources 49 40 6 3 2 0 0 89 6 88
2020 Financial management 53 41 3 1 2 0 0 94 3 98
2020 Procurement 64 27 0 9 0 0 0 91 9 21
2020 Real property 39 35 7 3 16 0 0 74 20 30
2020 Materiel management 43 50 7 0 0 0 0 93 0 12
2020 Information management 38 33 15 10 3 0 0 71 14 58
2020 Information technology 32 47 9 8 5 0 0 79 12 111
2020 Internal audit 68 16 17 0 0 0 0 83 0 12
2020 Evaluation 64 27 0 9 0 0 0 91 9 11
2020 Data sciences 41 38 15 4 2 0 0 79 6 86
2020 Policy 49 36 8 5 2 0 0 85 7 485
2020 Project management 40 46 9 4 1 0 0 86 5 143
2020 Other services to the public 65 27 2 6 0 0 0 92 6 30
2020 None of the above 56 32 6 4 2 0 0 88 7 117
2019 Client contact centre 26 41 19 3 7 4 0 70 10 31
2019 Federal regulators 48 29 20 3 0 0 0 77 3 35
2019 Compliance, inspection and enforcement 49 40 0 11 0 0 0 89 11 18
2019 Communications or public affairs 49 35 9 4 3 1 0 84 7 98
2019 Access to information and privacy 31 47 0 7 15 0 0 78 22 13
2019 Security 60 13 13 7 8 0 0 73 14 15
2019 Science and technology 38 42 9 7 2 1 0 81 10 978
2019 Library services 44 40 8 0 8 0 0 84 8 12
2019 Administration and operations 42 33 13 7 3 1 0 76 10 271
2019 Human resources 45 38 8 5 4 0 0 82 9 108
2019 Financial management 47 38 9 5 1 0 0 86 6 104
2019 Procurement 45 46 5 4 0 0 0 90 4 34
2019 Real property 52 30 10 5 2 0 0 82 8 37
2019 Materiel management 20 36 19 26 0 0 0 55 26 10
2019 Information management 30 45 12 8 5 0 0 76 13 63
2019 Information technology 29 42 16 9 4 0 0 71 13 106
2019 Internal audit 43 36 8 6 7 0 0 80 12 14
2019 Data sciences 29 45 10 12 4 0 0 74 16 74
2019 Policy 41 39 9 8 4 0 0 80 11 410
2019 Project management 39 43 13 4 1 0 0 82 5 139
2019 Other services to the public 41 35 16 5 0 0 2 78 6 43
2019 None of the above 48 33 9 6 4 0 1 81 10 154
2018 Client contact centre 41 27 7 16 9 0 0 68 26 25
2018 Federal regulators 55 32 5 5 3 0 0 87 8 39
2018 Compliance, inspection and enforcement 54 34 4 8 0 0 0 88 8 25
2018 Communications or public affairs 45 40 9 6 1 0 0 84 7 101
2018 Access to information and privacy 41 30 20 0 10 0 0 70 10 10
2018 Security 29 56 7 7 0 0 0 85 7 13
2018 Science and technology 41 42 11 4 1 0 0 83 6 957
2018 Administration and operations 45 34 12 5 3 0 0 80 8 268
2018 Human resources 46 40 8 5 0 0 0 86 5 93
2018 Financial management 46 41 8 4 1 0 0 87 4 114
2018 Procurement 56 27 18 0 0 0 0 82 0 28
2018 Real property 52 41 0 7 0 0 0 93 7 39
2018 Information management 26 54 9 4 4 3 0 83 8 57
2018 Information technology 24 48 16 9 4 0 0 72 12 91
2018 Internal audit 21 59 7 7 0 0 7 85 8 13
2018 Data sciences 29 44 17 6 4 0 0 73 10 70
2018 Policy 43 41 7 7 2 0 0 84 9 373
2018 Project management 42 41 8 8 0 0 0 84 8 118
2018 Other services to the public 34 47 8 8 3 0 0 81 11 35
2018 None of the above 39 44 10 4 3 1 0 83 7 132
2017 Client contact centre 29 45 15 3 3 4 0 78 7 28
2017 Federal regulators 39 48 0 5 8 0 0 87 13 37
2017 Compliance, inspection and enforcement 36 31 0 27 6 0 0 67 33 19
2017 Communications or public affairs 37 41 10 8 3 1 0 79 11 98
2017 Access to information and privacy 66 17 17 0 0 0 0 83 0 12
2017 Security 30 60 0 10 0 0 0 90 10 10
2017 Science and technology 42 38 11 6 2 1 0 81 9 953
2017 Library services 40 50 0 10 0 0 0 90 10 10
2017 Administration and operations 46 33 10 5 5 0 0 79 11 290
2017 Human resources 45 40 5 9 1 0 1 85 10 100
2017 Financial management 37 45 9 4 5 0 0 82 9 99
2017 Procurement 48 46 0 0 6 0 0 94 6 22
2017 Real property 44 33 9 7 6 0 0 77 13 31
2017 Information management 41 36 13 7 3 1 0 78 10 73
2017 Information technology 31 34 19 11 4 1 0 66 15 137
2017 Internal audit 42 58 0 0 0 0 0 100 0 14
2017 Evaluation 50 24 0 17 9 0 0 74 26 12
2017 Data sciences 34 40 15 7 3 1 0 75 10 71
2017 Policy 43 40 7 6 4 1 0 83 10 321
2017 Project management 33 47 11 6 3 0 0 80 10 109
2017 Other services to the public 47 29 21 0 3 0 0 76 3 40
2017 None of the above 44 40 7 7 2 1 0 84 9 157
2014 Client contact centre 33 45 7 12 2 0 0 78 15 41
2014 Federal regulators 51 30 12 7 0 0 0 81 7 57
2014 Compliance, inspection and enforcement 42 34 4 17 4 0 0 76 20 24
2014 Communications or public affairs 35 46 9 6 2 1 1 83 8 131
2014 Security 55 26 13 0 6 0 0 81 6 15
2014 Science and technology 37 40 12 8 3 1 0 78 10 1175
2014 Library services 41 29 24 5 0 0 0 70 5 17
2014 Administration and operations 36 42 12 5 4 1 0 79 9 367
2014 Human resources 53 38 8 1 0 0 0 91 1 90
2014 Financial management 35 40 14 5 4 2 0 76 10 120
2014 Procurement 42 34 21 0 0 3 0 79 0 29
2014 Real property 26 63 5 3 0 0 3 92 3 36
2014 Materiel management 43 30 0 19 8 0 0 73 27 11
2014 Information management 36 41 12 8 3 0 0 78 11 115
2014 Information technology 30 42 14 7 5 1 0 73 12 146
2014 Internal audit 50 50 0 0 0 0 0 100 0 18
2014 Evaluation 33 40 26 0 0 0 0 74 0 15
2014 Other services to the public 37 40 8 4 8 2 0 79 12 84
2014 None of the above 41 37 10 7 3 1 0 80 10 411

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 39 8 8 4 0 0 80 12 24
2020 Federal regulators 41 21 21 9 7 0 0 62 16 42
2020 Compliance, inspection and enforcement 38 33 10 13 7 0 0 71 19 30
2020 Communications or public affairs 39 37 9 11 2 0 1 77 14 98
2020 Security 42 41 9 9 0 0 0 83 9 12
2020 Science and technology 36 39 10 9 5 0 0 75 14 1032
2020 Library services 40 17 17 26 0 0 0 57 26 11
2020 Administration and operations 36 37 13 8 6 0 0 73 14 282
2020 Human resources 37 36 12 10 6 0 0 73 15 89
2020 Financial management 33 48 8 8 3 0 0 81 11 98
2020 Procurement 43 39 0 4 14 0 0 82 18 21
2020 Real property 48 26 11 10 6 0 0 73 16 31
2020 Materiel management 45 28 10 7 10 0 0 74 16 12
2020 Information management 25 50 10 11 5 0 0 74 15 58
2020 Information technology 33 40 11 7 8 0 0 73 15 111
2020 Internal audit 38 38 0 0 8 17 0 91 9 12
2020 Evaluation 73 9 18 0 0 0 0 82 0 11
2020 Data sciences 36 30 22 7 4 0 0 67 11 87
2020 Policy 46 32 9 9 4 0 0 78 13 486
2020 Project management 31 45 12 9 3 0 0 76 12 143
2020 Other services to the public 51 34 6 5 5 0 0 84 10 30
2020 None of the above 42 29 15 8 5 0 0 71 14 115
2019 Client contact centre 15 38 17 17 14 0 0 53 31 31
2019 Federal regulators 40 38 6 14 3 0 0 78 16 35
2019 Compliance, inspection and enforcement 28 27 23 16 5 0 0 55 22 18
2019 Communications or public affairs 39 35 10 8 8 0 0 74 16 99
2019 Access to information and privacy 7 38 8 17 29 0 0 45 46 13
2019 Security 48 24 13 7 8 0 0 73 14 15
2019 Science and technology 36 33 13 11 7 0 0 69 18 974
2019 Library services 44 40 0 16 0 0 0 84 16 12
2019 Administration and operations 38 34 8 12 8 0 0 72 20 270
2019 Human resources 36 32 17 10 4 0 0 68 14 105
2019 Financial management 45 29 15 7 4 1 0 75 11 105
2019 Procurement 51 33 4 10 3 0 0 83 12 34
2019 Real property 48 37 5 5 5 0 0 85 10 37
2019 Materiel management 13 19 33 10 26 0 0 32 36 10
2019 Information management 33 38 8 16 5 0 0 71 21 62
2019 Information technology 31 33 12 16 8 0 0 65 23 105
2019 Internal audit 15 43 29 0 14 0 0 58 14 14
2019 Data sciences 36 38 12 9 5 0 0 74 14 74
2019 Policy 37 35 14 9 5 1 0 72 14 413
2019 Project management 33 38 13 10 7 0 0 71 16 138
2019 Other services to the public 40 35 12 9 4 0 0 75 13 44
2019 None of the above 41 32 11 7 8 0 0 74 15 154
2018 Client contact centre 22 36 20 14 9 0 0 57 23 25
2018 Federal regulators 39 28 8 18 8 0 0 67 25 39
2018 Compliance, inspection and enforcement 48 32 8 4 8 0 0 80 12 25
2018 Communications or public affairs 40 39 5 11 5 0 0 79 16 101
2018 Access to information and privacy 29 20 30 10 11 0 0 49 21 10
2018 Security 40 30 7 22 0 0 0 71 22 13
2018 Science and technology 33 36 13 10 7 0 0 69 17 958
2018 Administration and operations 35 39 11 9 7 0 0 74 15 268
2018 Human resources 36 34 13 10 7 0 0 70 18 93
2018 Financial management 30 45 15 10 1 0 0 74 10 114
2018 Procurement 35 45 13 4 4 0 0 79 8 29
2018 Real property 35 41 17 2 5 0 0 76 7 39
2018 Information management 25 33 17 17 9 0 0 57 26 57
2018 Information technology 18 47 19 7 9 0 0 65 16 91
2018 Internal audit 36 36 14 7 7 0 0 72 14 13
2018 Data sciences 25 45 17 6 7 0 0 70 13 69
2018 Policy 36 35 10 11 8 0 0 71 19 371
2018 Project management 33 37 14 11 5 0 0 69 16 118
2018 Other services to the public 24 33 11 22 11 0 0 57 32 35
2018 None of the above 36 34 10 10 9 1 0 70 19 132
2017 Client contact centre 24 32 22 11 11 0 0 56 22 27
2017 Federal regulators 25 54 8 5 8 0 0 79 13 37
2017 Compliance, inspection and enforcement 31 37 16 0 16 0 0 68 16 19
2017 Communications or public affairs 33 36 15 11 5 0 0 69 16 98
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 12
2017 Security 40 31 30 0 0 0 0 70 0 10
2017 Science and technology 31 38 13 11 6 0 0 70 17 952
2017 Administration and operations 37 31 14 10 8 0 0 68 18 290
2017 Human resources 29 38 9 17 7 0 0 67 24 100
2017 Financial management 26 47 11 6 10 0 0 73 16 99
2017 Procurement 39 46 4 4 6 0 0 86 10 22
2017 Real property 45 32 9 3 10 0 0 77 13 31
2017 Information management 30 39 9 16 5 0 0 69 22 73
2017 Information technology 26 40 12 10 11 1 0 66 22 137
2017 Internal audit 21 72 7 0 0 0 0 93 0 14
2017 Evaluation 50 17 15 0 17 0 0 67 17 12
2017 Data sciences 36 41 11 7 5 0 0 77 13 71
2017 Policy 35 35 11 11 7 0 0 70 19 322
2017 Project management 30 34 16 15 4 0 0 65 19 109
2017 Other services to the public 32 39 17 7 5 0 0 71 12 40
2017 None of the above 33 37 11 9 10 0 0 70 19 158

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 31 4 8 4 0 0 84 12 24
2020 Federal regulators 61 31 5 2 0 0 0 93 2 41
2020 Compliance, inspection and enforcement 46 31 13 7 3 0 0 77 10 29
2020 Communications or public affairs 49 33 7 9 1 0 1 82 10 97
2020 Security 74 26 0 0 0 0 0 100 0 12
2020 Science and technology 56 33 8 2 1 0 0 89 3 1026
2020 Library services 74 26 0 0 0 0 0 100 0 11
2020 Administration and operations 48 37 11 3 1 0 0 85 4 281
2020 Human resources 54 29 10 3 3 0 0 83 7 87
2020 Financial management 54 36 7 2 1 0 0 90 3 98
2020 Procurement 74 17 0 5 4 0 0 91 9 22
2020 Real property 56 29 6 0 7 3 0 87 7 30
2020 Materiel management 67 19 14 0 0 0 0 86 0 12
2020 Information management 38 47 11 0 3 0 0 85 3 57
2020 Information technology 47 31 12 7 3 0 0 79 10 112
2020 Internal audit 52 24 17 8 0 0 0 76 8 12
2020 Evaluation 64 18 18 0 0 0 0 82 0 11
2020 Data sciences 46 35 11 7 1 0 0 81 8 86
2020 Policy 49 33 12 4 1 0 0 82 5 481
2020 Project management 49 35 11 3 1 0 0 84 4 142
2020 Other services to the public 65 25 6 3 0 0 0 91 3 30
2020 None of the above 58 29 10 2 1 0 0 87 3 116
2019 Client contact centre 26 41 17 6 7 4 0 69 13 31
2019 Federal regulators 57 40 3 0 0 0 0 97 0 35
2019 Compliance, inspection and enforcement 55 34 11 0 0 0 0 89 0 18
2019 Communications or public affairs 54 34 6 7 0 0 0 87 7 97
2019 Access to information and privacy 31 45 17 7 0 0 0 76 7 13
2019 Security 53 33 0 7 8 0 0 86 14 15
2019 Science and technology 59 28 9 2 1 0 0 87 4 977
2019 Library services 67 17 8 8 0 0 0 84 8 12
2019 Administration and operations 50 31 11 5 3 0 0 81 8 270
2019 Human resources 51 32 10 4 4 0 0 83 8 108
2019 Financial management 59 29 8 2 1 1 0 89 3 105
2019 Procurement 62 31 7 0 0 0 0 93 0 34
2019 Real property 52 39 7 2 0 0 0 90 2 38
2019 Materiel management 55 32 13 0 0 0 0 87 0 10
2019 Information management 37 41 13 7 2 0 0 79 9 61
2019 Information technology 41 43 8 3 5 0 0 84 8 106
2019 Internal audit 37 43 6 7 8 0 0 80 15 14
2019 Data sciences 52 32 10 5 0 0 0 85 5 74
2019 Policy 44 34 15 4 2 0 0 78 7 408
2019 Project management 51 31 14 3 1 0 0 83 4 138
2019 Other services to the public 46 46 6 2 0 0 0 91 2 44
2019 None of the above 59 28 7 1 4 0 0 87 5 151
2018 Client contact centre 42 38 11 4 5 0 0 80 10 24
2018 Federal regulators 60 31 5 5 0 0 0 90 5 39
2018 Compliance, inspection and enforcement 57 39 4 0 0 0 0 96 0 25
2018 Communications or public affairs 47 41 9 2 2 0 0 87 4 98
2018 Access to information and privacy 40 30 30 0 0 0 0 70 0 10
2018 Security 45 55 0 0 0 0 0 100 0 12
2018 Science and technology 58 33 6 2 1 0 0 91 3 953
2018 Administration and operations 47 31 14 4 3 0 0 78 8 268
2018 Human resources 48 41 9 1 1 0 0 89 2 93
2018 Financial management 49 36 9 4 2 0 0 85 6 113
2018 Procurement 67 25 8 0 0 0 0 92 0 29
2018 Real property 49 42 7 2 0 0 0 91 2 39
2018 Information management 40 38 17 2 4 0 0 78 6 56
2018 Information technology 40 42 11 6 1 0 0 82 7 91
2018 Internal audit 36 44 13 0 7 0 0 79 7 13
2018 Data sciences 41 39 16 3 0 0 0 81 3 68
2018 Policy 45 33 14 6 2 0 0 78 8 368
2018 Project management 46 40 10 3 0 0 0 87 3 118
2018 Other services to the public 38 42 20 0 0 0 0 80 0 35
2018 None of the above 60 27 7 3 3 0 0 87 6 131
2017 Client contact centre 52 41 8 0 0 0 0 92 0 27
2017 Federal regulators 62 22 8 5 3 0 0 84 8 36
2017 Compliance, inspection and enforcement 62 21 6 6 5 0 0 83 11 19
2017 Communications or public affairs 45 38 13 4 0 0 0 83 4 98
2017 Access to information and privacy 58 17 25 0 0 0 0 75 0 12
2017 Security 60 40 0 0 0 0 0 100 0 10
2017 Science and technology 58 34 6 2 1 0 0 92 2 953
2017 Library services 90 10 0 0 0 0 0 100 0 10
2017 Administration and operations 52 29 11 6 1 0 0 82 7 290
2017 Human resources 53 31 8 6 2 0 0 84 8 99
2017 Financial management 49 39 7 1 4 0 0 88 5 98
2017 Procurement 81 8 10 0 0 0 0 90 0 22
2017 Real property 59 25 13 3 0 0 0 84 3 31
2017 Information management 48 36 12 3 1 0 0 84 4 74
2017 Information technology 39 40 12 6 3 0 0 79 9 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 59 17 15 0 9 0 0 76 9 12
2017 Data sciences 52 42 4 0 1 0 0 95 1 70
2017 Policy 45 41 9 3 2 0 0 85 5 318
2017 Project management 44 41 11 2 1 0 0 85 3 109
2017 Other services to the public 58 29 10 2 0 0 0 87 2 40
2017 None of the above 57 30 10 1 2 0 1 87 3 158
2014 Client contact centre 46 32 12 5 6 0 0 78 10 41
2014 Federal regulators 52 33 7 6 2 0 0 86 7 56
2014 Compliance, inspection and enforcement 59 31 0 10 0 0 0 90 10 24
2014 Communications or public affairs 50 35 9 4 2 0 0 85 6 132
2014 Security 87 13 0 0 0 0 0 100 0 15
2014 Science and technology 61 28 7 2 1 0 0 90 3 1175
2014 Library services 46 44 0 5 0 0 5 94 6 17
2014 Administration and operations 56 32 8 3 2 0 0 88 5 367
2014 Human resources 75 21 3 1 0 0 0 96 1 90
2014 Financial management 56 36 6 2 0 0 1 92 2 121
2014 Procurement 74 15 8 0 3 0 0 89 3 29
2014 Real property 59 33 3 3 3 0 0 92 5 36
2014 Materiel management 92 0 0 0 8 0 0 92 8 11
2014 Information management 57 31 6 4 2 0 0 88 6 114
2014 Information technology 55 34 8 2 0 1 0 89 2 146
2014 Internal audit 61 33 0 6 0 0 0 94 6 18
2014 Evaluation 33 40 27 0 0 0 0 73 0 15
2014 Other services to the public 55 26 7 7 3 0 1 82 11 84
2014 None of the above 54 33 8 2 2 1 0 88 4 411

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 23 30 18 0 0 0 53 18 24
2020 Federal regulators 43 34 10 5 9 0 0 77 14 42
2020 Compliance, inspection and enforcement 35 38 13 7 7 0 0 73 14 29
2020 Communications or public affairs 29 39 17 10 3 0 1 69 14 97
2020 Security 66 17 9 0 9 0 0 83 9 12
2020 Science and technology 37 39 11 7 4 1 0 77 12 1028
2020 Library services 26 65 0 9 0 0 0 91 9 11
2020 Administration and operations 37 39 11 8 5 1 0 76 14 279
2020 Human resources 41 34 11 7 7 0 0 75 13 88
2020 Financial management 39 37 12 12 1 0 0 76 13 97
2020 Procurement 37 44 11 4 4 0 0 80 9 22
2020 Real property 51 17 17 0 16 0 0 67 16 31
2020 Materiel management 31 55 14 0 0 0 0 86 0 12
2020 Information management 32 46 10 5 7 0 0 78 12 58
2020 Information technology 25 51 11 6 6 0 0 77 12 112
2020 Internal audit 46 39 6 0 8 0 0 86 8 12
2020 Evaluation 45 45 9 0 0 0 0 91 0 11
2020 Data sciences 42 30 14 9 2 2 0 74 11 87
2020 Policy 39 39 9 8 5 0 0 78 12 485
2020 Project management 35 36 17 11 2 0 0 70 13 142
2020 Other services to the public 32 39 21 0 5 0 3 73 5 30
2020 None of the above 43 30 13 10 3 2 0 74 13 116
2019 Client contact centre 11 29 30 19 11 0 0 41 30 31
2019 Federal regulators 32 43 8 17 0 0 0 75 17 35
2019 Compliance, inspection and enforcement 33 29 16 17 5 0 0 61 22 18
2019 Communications or public affairs 39 35 8 12 6 0 0 74 18 99
2019 Access to information and privacy 15 46 23 8 7 0 0 61 16 13
2019 Security 49 23 13 0 14 0 0 73 14 15
2019 Science and technology 39 34 12 10 4 0 0 73 14 978
2019 Library services 51 25 0 16 8 0 0 76 24 12
2019 Administration and operations 39 31 15 8 7 0 0 71 15 270
2019 Human resources 27 46 10 10 6 0 0 73 16 108
2019 Financial management 41 38 9 12 1 0 0 78 13 105
2019 Procurement 41 25 31 3 0 0 0 66 3 33
2019 Real property 53 29 13 2 2 0 0 82 5 36
2019 Materiel management 13 48 26 13 0 0 0 61 13 10
2019 Information management 28 44 10 14 4 0 0 72 18 62
2019 Information technology 31 44 12 6 7 0 0 75 13 106
2019 Internal audit 29 43 14 7 7 0 0 72 14 14
2019 Data sciences 26 51 11 8 4 0 0 77 12 74
2019 Policy 33 38 12 11 4 1 1 72 16 411
2019 Project management 33 35 14 12 6 0 0 68 18 139
2019 Other services to the public 49 28 13 4 6 0 0 76 10 44
2019 None of the above 37 31 14 12 5 0 1 68 17 153
2018 Client contact centre 15 45 17 14 9 0 0 60 23 25
2018 Federal regulators 37 36 12 10 5 0 0 73 15 39
2018 Compliance, inspection and enforcement 48 40 0 8 4 0 0 88 12 25
2018 Communications or public affairs 28 43 14 9 7 0 0 71 15 101
2018 Access to information and privacy 29 51 20 0 0 0 0 80 0 10
2018 Security 37 40 8 15 0 0 0 77 15 13
2018 Science and technology 35 37 13 10 5 0 0 73 15 952
2018 Administration and operations 34 34 16 10 6 0 0 68 16 268
2018 Human resources 26 43 14 15 3 0 0 69 18 93
2018 Financial management 30 45 15 8 2 0 1 75 9 114
2018 Procurement 28 47 17 0 8 0 0 75 8 29
2018 Real property 43 40 5 12 0 0 0 83 12 39
2018 Information management 17 40 20 12 10 0 0 58 23 57
2018 Information technology 19 55 12 9 5 0 0 74 13 91
2018 Internal audit 46 24 15 8 0 7 0 75 9 12
2018 Data sciences 27 46 5 19 3 0 0 74 21 70
2018 Policy 31 39 11 12 6 0 0 70 18 369
2018 Project management 32 38 14 12 3 0 1 71 14 119
2018 Other services to the public 25 41 16 18 0 0 0 66 18 35
2018 None of the above 39 33 9 10 9 0 0 72 19 131
2017 Client contact centre 22 56 15 4 4 0 0 78 7 27
2017 Federal regulators 23 55 6 11 5 0 0 78 16 36
2017 Compliance, inspection and enforcement 41 26 10 6 16 0 0 68 22 19
2017 Communications or public affairs 25 44 8 18 5 0 0 69 23 98
2017 Access to information and privacy 41 34 17 8 0 0 0 75 8 12
2017 Security 30 51 10 0 10 0 0 80 10 10
2017 Science and technology 34 40 10 10 5 0 0 75 14 950
2017 Library services 50 40 0 10 0 0 0 90 10 10
2017 Administration and operations 33 38 14 10 5 0 0 71 15 289
2017 Human resources 31 44 11 11 2 0 0 76 13 99
2017 Financial management 32 42 10 5 10 0 0 74 15 98
2017 Procurement 60 25 4 6 4 0 0 86 10 22
2017 Real property 49 25 9 7 6 0 3 77 14 31
2017 Information management 32 47 9 9 3 0 0 79 12 74
2017 Information technology 25 38 19 9 10 0 0 63 18 136
2017 Internal audit 27 22 29 22 0 0 0 49 22 14
2017 Evaluation 33 33 9 17 9 0 0 66 26 12
2017 Data sciences 40 39 10 7 4 0 0 79 11 70
2017 Policy 33 39 11 10 6 1 0 73 16 319
2017 Project management 33 45 11 7 4 0 0 78 11 109
2017 Other services to the public 29 45 19 5 3 0 0 73 8 40
2017 None of the above 36 36 10 12 5 1 0 72 17 158
2014 Client contact centre 21 35 13 19 12 0 0 56 31 41
2014 Federal regulators 18 51 15 11 5 0 0 69 16 56
2014 Compliance, inspection and enforcement 43 17 7 21 11 0 0 61 32 24
2014 Communications or public affairs 12 48 15 15 10 0 0 60 25 132
2014 Security 28 45 13 0 8 0 6 77 9 15
2014 Science and technology 23 45 13 11 8 0 0 67 20 1174
2014 Library services 34 16 17 33 0 0 0 50 33 17
2014 Administration and operations 26 42 13 9 10 0 0 68 19 367
2014 Human resources 21 43 14 16 5 0 1 64 22 90
2014 Financial management 21 43 17 11 9 0 0 63 20 121
2014 Procurement 38 35 4 10 13 0 0 73 24 29
2014 Real property 13 56 14 16 0 0 0 70 16 36
2014 Materiel management 35 18 10 28 8 0 0 53 36 11
2014 Information management 21 50 12 11 4 0 1 72 16 115
2014 Information technology 20 43 18 14 6 0 0 62 20 146
2014 Internal audit 50 33 5 5 6 0 0 84 11 18
2014 Evaluation 33 33 21 13 0 0 0 67 13 15
2014 Other services to the public 22 45 16 6 10 1 0 68 16 83
2014 None of the above 28 40 12 12 8 1 0 68 20 412

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 45 12 4 4 0 0 80 8 24
2020 Federal regulators 46 21 15 7 12 0 0 67 18 42
2020 Compliance, inspection and enforcement 45 23 13 6 14 0 0 67 20 30
2020 Communications or public affairs 44 29 16 5 6 0 1 73 11 98
2020 Security 58 26 16 0 0 0 0 84 0 12
2020 Science and technology 48 30 11 7 4 0 0 79 10 1034
2020 Library services 17 48 9 26 0 0 0 65 26 11
2020 Administration and operations 42 32 16 6 5 0 0 74 11 282
2020 Human resources 38 30 18 7 6 0 1 69 13 89
2020 Financial management 40 37 11 9 3 0 0 77 11 98
2020 Procurement 54 17 24 0 4 0 0 72 4 22
2020 Real property 51 14 19 6 10 0 0 65 16 31
2020 Materiel management 40 36 14 10 0 0 0 76 10 12
2020 Information management 32 48 12 4 3 0 2 81 7 58
2020 Information technology 31 46 12 4 6 0 0 77 11 112
2020 Internal audit 38 40 8 14 0 0 0 78 14 12
2020 Evaluation 36 36 27 0 0 0 0 73 0 11
2020 Data sciences 50 28 12 7 3 0 0 78 10 87
2020 Policy 45 34 10 6 4 1 0 80 10 486
2020 Project management 35 43 12 7 3 0 0 78 10 144
2020 Other services to the public 45 42 7 7 0 0 0 87 7 30
2020 None of the above 52 24 14 5 3 2 0 77 9 117
2019 Client contact centre 11 49 16 6 14 4 0 63 21 31
2019 Federal regulators 32 44 3 19 3 0 0 75 22 35
2019 Compliance, inspection and enforcement 22 27 22 18 11 0 0 49 29 18
2019 Communications or public affairs 46 31 10 6 6 0 0 78 12 99
2019 Access to information and privacy 23 31 24 15 7 0 0 54 22 13
2019 Security 48 24 13 7 8 0 0 73 14 15
2019 Science and technology 45 30 13 7 4 0 0 76 11 976
2019 Library services 43 33 8 8 8 0 0 76 17 12
2019 Administration and operations 45 28 12 9 5 0 0 74 15 269
2019 Human resources 38 35 14 6 5 0 1 74 12 107
2019 Financial management 53 29 12 2 4 0 0 82 6 105
2019 Procurement 58 23 14 5 0 0 0 81 5 34
2019 Real property 53 32 13 0 2 0 0 85 2 37
2019 Materiel management 36 38 13 13 0 0 0 74 13 10
2019 Information management 33 40 8 16 4 0 0 73 20 62
2019 Information technology 29 42 17 7 5 0 0 71 12 106
2019 Internal audit 14 52 13 21 0 0 0 66 21 14
2019 Data sciences 39 34 21 2 2 0 1 74 5 74
2019 Policy 41 35 11 9 4 0 0 76 13 412
2019 Project management 33 43 13 6 5 0 0 76 12 139
2019 Other services to the public 41 33 17 4 4 0 0 75 8 44
2019 None of the above 42 26 20 6 5 1 0 69 11 153
2018 Client contact centre 21 39 20 10 9 0 0 61 19 25
2018 Federal regulators 37 42 5 7 10 0 0 78 17 39
2018 Compliance, inspection and enforcement 40 32 17 4 8 0 0 71 12 25
2018 Communications or public affairs 41 36 14 7 3 0 0 76 10 101
2018 Access to information and privacy 50 30 20 0 0 0 0 80 0 10
2018 Security 40 38 15 7 0 0 0 78 7 13
2018 Science and technology 42 35 12 7 4 0 0 77 11 953
2018 Administration and operations 37 35 17 6 5 0 0 73 11 264
2018 Human resources 37 35 11 10 7 0 0 72 17 92
2018 Financial management 40 29 22 6 3 0 0 70 9 114
2018 Procurement 47 27 19 0 8 0 0 73 8 28
2018 Real property 49 39 7 0 5 0 0 88 5 39
2018 Information management 29 29 22 11 8 0 0 59 19 57
2018 Information technology 30 38 18 10 4 0 0 68 14 91
2018 Internal audit 36 42 7 15 0 0 0 79 15 13
2018 Data sciences 38 36 14 7 5 0 0 74 12 70
2018 Policy 38 35 13 10 5 0 0 72 15 373
2018 Project management 34 39 13 10 2 0 2 74 12 119
2018 Other services to the public 41 32 14 14 0 0 0 73 14 34
2018 None of the above 41 27 16 10 5 1 0 68 15 131
2017 Client contact centre 35 46 12 4 4 0 0 81 7 27
2017 Federal regulators 31 44 3 8 14 0 0 76 22 36
2017 Compliance, inspection and enforcement 42 27 15 6 11 0 0 68 17 19
2017 Communications or public affairs 38 39 14 8 1 0 0 77 9 98
2017 Access to information and privacy 45 27 9 18 0 0 0 73 18 11
2017 Security 10 60 20 0 10 0 0 70 10 10
2017 Science and technology 44 34 10 7 4 0 0 78 11 952
2017 Library services 70 20 0 0 10 0 0 90 10 10
2017 Administration and operations 42 38 11 5 5 0 0 80 10 289
2017 Human resources 41 29 17 10 2 0 0 70 12 99
2017 Financial management 38 42 11 1 8 0 0 79 9 97
2017 Procurement 60 25 4 10 0 0 0 86 10 22
2017 Real property 46 28 9 10 6 0 0 75 16 31
2017 Information management 38 38 8 13 4 0 0 75 17 74
2017 Information technology 29 34 17 11 9 0 0 63 19 137
2017 Internal audit 28 57 15 0 0 0 0 85 0 14
2017 Evaluation 42 41 0 0 9 0 9 91 9 12
2017 Data sciences 47 37 10 4 1 0 0 85 6 70
2017 Policy 38 34 11 12 5 0 0 71 18 318
2017 Project management 35 37 17 7 3 0 0 73 11 109
2017 Other services to the public 40 35 20 0 5 0 0 75 5 40
2017 None of the above 43 30 11 12 4 0 0 72 16 158
2014 Client contact centre 24 40 20 17 0 0 0 64 17 41
2014 Federal regulators 30 43 8 14 5 0 0 73 19 57
2014 Compliance, inspection and enforcement 35 38 0 16 11 0 0 73 27 24
2014 Communications or public affairs 24 33 23 14 6 0 0 57 20 132
2014 Security 60 32 0 0 8 0 0 92 8 15
2014 Science and technology 35 36 12 11 6 0 0 71 17 1174
2014 Library services 38 19 25 12 6 0 0 57 18 17
2014 Administration and operations 34 38 12 9 7 0 0 72 16 367
2014 Human resources 36 29 15 14 5 0 1 65 20 90
2014 Financial management 31 36 15 8 9 0 1 67 17 121
2014 Procurement 40 36 14 0 7 0 3 78 7 29
2014 Real property 22 44 23 11 0 0 0 67 11 36
2014 Materiel management 25 37 10 10 17 0 0 62 27 11
2014 Information management 33 42 12 9 3 1 0 75 13 115
2014 Information technology 34 33 21 5 6 0 1 68 12 146
2014 Internal audit 44 28 22 0 6 0 0 72 6 18
2014 Evaluation 40 27 19 13 0 0 0 67 13 15
2014 Other services to the public 32 35 12 16 2 2 0 69 19 84
2014 None of the above 31 36 12 14 7 1 0 67 21 412

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 42 12 4 0 0 4 84 4 24
2020 Federal regulators 29 41 19 11 0 0 0 70 11 42
2020 Compliance, inspection and enforcement 38 33 13 9 7 0 0 71 16 30
2020 Communications or public affairs 41 41 10 4 2 1 1 83 6 97
2020 Security 34 40 17 9 0 0 0 74 9 12
2020 Science and technology 32 42 13 8 3 1 1 75 12 1035
2020 Library services 26 31 0 34 0 0 9 63 37 11
2020 Administration and operations 39 36 13 9 2 1 1 76 11 280
2020 Human resources 31 48 8 9 6 0 0 78 14 89
2020 Financial management 39 47 5 7 1 0 1 87 8 97
2020 Procurement 46 37 9 5 4 0 0 82 9 22
2020 Real property 47 18 20 3 10 3 0 66 13 31
2020 Materiel management 23 46 5 26 0 0 0 69 26 12
2020 Information management 31 41 14 9 5 0 2 72 14 58
2020 Information technology 29 38 18 9 5 1 0 68 14 111
2020 Internal audit 30 54 0 8 0 0 8 92 8 12
2020 Evaluation 36 55 9 0 0 0 0 91 0 11
2020 Data sciences 34 39 17 6 2 1 0 74 9 87
2020 Policy 36 42 11 7 2 0 2 79 10 483
2020 Project management 32 45 16 6 1 0 0 77 7 144
2020 Other services to the public 36 44 8 12 0 0 0 80 12 30
2020 None of the above 38 36 14 7 3 0 2 76 10 117
2019 Client contact centre 20 29 37 8 7 0 0 48 15 30
2019 Federal regulators 24 50 12 15 0 0 0 74 15 34
2019 Compliance, inspection and enforcement 22 45 22 6 5 0 0 67 11 18
2019 Communications or public affairs 43 38 9 5 5 0 0 82 9 97
2019 Access to information and privacy 31 23 23 23 0 0 0 54 23 13
2019 Security 33 35 19 13 0 0 0 68 13 16
2019 Science and technology 30 39 15 9 5 0 1 70 15 971
2019 Library services 51 40 8 0 0 0 0 92 0 12
2019 Administration and operations 39 34 12 10 4 0 0 74 14 269
2019 Human resources 35 44 9 9 4 0 0 79 13 106
2019 Financial management 49 25 14 9 3 0 0 75 12 102
2019 Procurement 53 26 14 3 4 0 0 79 7 34
2019 Real property 33 39 15 8 5 0 0 73 12 37
2019 Materiel management 29 33 6 20 13 0 0 62 33 10
2019 Information management 28 42 19 8 4 0 0 70 11 62
2019 Information technology 23 40 19 12 5 2 0 64 17 104
2019 Internal audit 16 62 8 13 0 0 0 78 13 13
2019 Data sciences 24 49 15 8 3 1 0 74 11 73
2019 Policy 30 44 12 7 5 0 0 75 12 409
2019 Project management 28 42 13 12 4 0 1 70 16 136
2019 Other services to the public 45 24 14 10 7 0 0 69 17 44
2019 None of the above 36 37 13 9 4 1 0 74 12 154
2018 Client contact centre 21 45 4 21 9 0 0 66 30 25
2018 Federal regulators 34 41 13 5 5 3 0 77 10 39
2018 Compliance, inspection and enforcement 36 43 0 13 8 0 0 79 21 25
2018 Communications or public affairs 37 32 13 13 6 0 0 68 19 101
2018 Access to information and privacy 29 41 30 0 0 0 0 70 0 10
2018 Security 45 26 15 15 0 0 0 71 15 13
2018 Science and technology 26 36 19 11 7 0 1 63 18 953
2018 Administration and operations 36 33 17 8 6 0 0 69 13 268
2018 Human resources 39 29 10 19 3 0 0 68 22 92
2018 Financial management 39 36 15 7 3 0 0 75 10 114
2018 Procurement 38 41 11 7 4 0 0 79 11 29
2018 Real property 38 33 22 7 0 0 0 71 7 39
2018 Information management 23 41 21 6 7 2 0 65 13 56
2018 Information technology 19 37 19 18 6 0 1 57 24 90
2018 Internal audit 29 57 0 7 0 0 7 92 8 13
2018 Data sciences 14 49 24 10 4 0 0 63 14 70
2018 Policy 29 40 14 11 5 1 1 69 16 372
2018 Project management 26 39 13 17 3 0 1 66 20 118
2018 Other services to the public 20 36 30 9 5 0 0 56 14 35
2018 None of the above 30 37 9 16 5 1 2 69 22 132
2017 Client contact centre 27 33 33 7 0 0 0 60 7 27
2017 Federal regulators 31 39 11 11 8 0 0 70 19 36
2017 Compliance, inspection and enforcement 21 52 6 6 16 0 0 72 22 19
2017 Communications or public affairs 28 50 5 11 6 0 0 78 17 98
2017 Access to information and privacy 59 33 8 0 0 0 0 92 0 12
2017 Security 10 40 41 10 0 0 0 50 10 10
2017 Science and technology 28 37 15 13 4 1 1 66 18 953
2017 Library services 70 20 10 0 0 0 0 90 0 10
2017 Administration and operations 39 38 11 7 4 0 0 77 12 290
2017 Human resources 34 35 17 13 2 0 0 69 14 99
2017 Financial management 31 44 13 4 7 0 0 76 11 98
2017 Procurement 40 37 0 23 0 0 0 77 23 22
2017 Real property 49 29 10 9 3 0 0 77 12 31
2017 Information management 27 36 17 15 5 0 0 63 20 74
2017 Information technology 20 40 20 12 6 1 1 61 18 137
2017 Internal audit 21 72 0 7 0 0 0 93 7 14
2017 Evaluation 33 26 17 7 17 0 0 59 24 12
2017 Data sciences 32 40 19 7 3 0 0 72 9 70
2017 Policy 35 37 11 9 7 1 0 73 16 319
2017 Project management 31 36 15 13 5 0 0 66 19 109
2017 Other services to the public 38 36 7 14 3 0 3 76 17 40
2017 None of the above 37 32 14 12 5 0 1 69 16 158
2014 Client contact centre 26 42 12 15 5 0 0 68 20 41
2014 Federal regulators 33 35 20 7 5 0 0 68 12 57
2014 Compliance, inspection and enforcement 39 25 4 19 13 0 0 64 32 24
2014 Communications or public affairs 30 41 11 13 6 0 0 70 19 132
2014 Security 41 19 13 6 15 0 6 64 23 15
2014 Science and technology 25 34 17 15 7 1 1 60 22 1173
2014 Library services 33 17 23 26 0 0 0 50 26 17
2014 Administration and operations 31 37 16 8 7 0 0 69 15 367
2014 Human resources 28 42 13 8 8 0 1 71 16 90
2014 Financial management 30 37 16 8 9 0 0 67 17 120
2014 Procurement 47 30 0 7 13 3 0 79 21 29
2014 Real property 22 25 31 19 3 0 0 47 22 36
2014 Materiel management 34 10 9 30 17 0 0 44 47 11
2014 Information management 27 42 12 12 5 1 2 71 17 115
2014 Information technology 25 40 20 10 6 0 1 65 15 146
2014 Internal audit 45 39 11 0 6 0 0 83 6 18
2014 Evaluation 33 20 33 13 0 0 0 53 13 15
2014 Other services to the public 26 40 18 7 5 1 4 69 12 84
2014 None of the above 26 37 15 14 6 2 1 65 20 412

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 42 12 0 4 0 0 84 4 24
2020 Federal regulators 31 55 9 2 2 0 0 86 5 42
2020 Compliance, inspection and enforcement 51 23 16 7 3 0 0 74 10 30
2020 Communications or public affairs 47 39 7 6 1 0 0 86 7 98
2020 Security 58 42 0 0 0 0 0 100 0 12
2020 Science and technology 51 34 9 3 2 0 0 86 5 1035
2020 Library services 40 43 17 0 0 0 0 83 0 11
2020 Administration and operations 44 35 12 6 3 0 0 79 9 283
2020 Human resources 43 40 9 5 3 0 0 82 9 89
2020 Financial management 48 39 11 1 2 0 0 86 3 97
2020 Procurement 70 22 0 5 4 0 0 91 9 22
2020 Real property 51 31 3 9 3 3 0 84 13 31
2020 Materiel management 64 16 10 10 0 0 0 81 10 12
2020 Information management 36 46 9 6 3 0 0 82 10 57
2020 Information technology 42 34 13 8 2 0 0 77 10 112
2020 Internal audit 53 39 0 8 0 0 0 92 8 12
2020 Evaluation 45 45 9 0 0 0 0 91 0 11
2020 Data sciences 47 33 12 6 2 0 0 80 8 87
2020 Policy 42 39 11 5 2 1 0 82 8 486
2020 Project management 40 41 12 5 2 0 0 81 7 144
2020 Other services to the public 59 36 5 0 0 0 0 95 0 30
2020 None of the above 48 38 10 2 1 1 0 87 3 117
2019 Client contact centre 31 33 21 13 2 0 0 64 15 31
2019 Federal regulators 43 48 3 6 0 0 0 92 6 35
2019 Compliance, inspection and enforcement 34 50 11 6 0 0 0 83 6 18
2019 Communications or public affairs 49 36 6 8 0 1 0 86 9 99
2019 Access to information and privacy 39 7 31 16 7 0 0 46 23 13
2019 Security 45 24 18 6 7 0 0 69 13 16
2019 Science and technology 50 36 8 5 2 0 0 85 7 983
2019 Library services 69 8 8 15 0 0 0 77 15 12
2019 Administration and operations 46 32 11 6 5 0 0 78 10 271
2019 Human resources 43 35 8 11 2 0 0 78 13 108
2019 Financial management 52 34 9 5 0 0 0 86 5 103
2019 Procurement 52 41 7 0 0 0 0 93 0 34
2019 Real property 47 33 17 2 0 0 0 80 2 36
2019 Materiel management 33 16 38 13 0 0 0 49 13 10
2019 Information management 35 44 13 6 2 0 0 79 8 63
2019 Information technology 39 43 9 5 4 0 0 82 9 106
2019 Internal audit 21 59 6 7 8 0 0 80 15 14
2019 Data sciences 53 31 8 7 1 0 0 85 8 74
2019 Policy 39 38 12 8 4 0 0 77 12 412
2019 Project management 41 36 15 6 2 0 0 77 8 138
2019 Other services to the public 45 40 9 5 2 0 0 85 7 43
2019 None of the above 51 32 7 3 5 0 1 84 8 154
2018 Client contact centre 39 35 17 3 5 0 0 74 9 24
2018 Federal regulators 42 47 3 8 0 0 0 90 8 39
2018 Compliance, inspection and enforcement 48 40 4 8 0 0 0 88 8 25
2018 Communications or public affairs 43 34 14 7 2 0 0 77 9 101
2018 Access to information and privacy 29 21 40 10 0 0 0 50 10 10
2018 Security 49 22 29 0 0 0 0 71 0 13
2018 Science and technology 47 39 8 4 2 0 0 86 6 956
2018 Administration and operations 42 34 14 5 5 0 0 76 10 267
2018 Human resources 40 38 16 5 1 0 0 78 6 93
2018 Financial management 45 36 13 4 2 0 0 81 6 114
2018 Procurement 54 39 8 0 0 0 0 92 0 29
2018 Real property 54 34 7 5 0 0 0 88 5 39
2018 Information management 27 47 13 5 5 2 0 76 11 57
2018 Information technology 29 47 15 7 2 0 0 76 9 91
2018 Internal audit 43 35 0 21 0 0 0 79 21 13
2018 Data sciences 34 40 15 10 1 0 0 74 11 70
2018 Policy 36 36 15 8 4 0 0 73 12 372
2018 Project management 37 45 12 5 1 0 1 82 6 119
2018 Other services to the public 23 54 13 5 5 0 0 77 11 35
2018 None of the above 49 30 9 8 4 1 0 79 12 132
2017 Client contact centre 39 32 22 7 0 0 0 71 7 27
2017 Federal regulators 54 30 8 5 3 0 0 84 8 36
2017 Compliance, inspection and enforcement 46 38 0 10 6 0 0 84 16 19
2017 Communications or public affairs 39 40 11 8 2 0 0 79 10 98
2017 Access to information and privacy 59 33 8 0 0 0 0 92 0 12
2017 Security 31 40 10 10 10 0 0 70 20 10
2017 Science and technology 47 39 8 4 2 0 0 87 5 953
2017 Administration and operations 44 35 11 5 5 0 0 78 10 289
2017 Human resources 40 40 15 3 2 0 0 80 5 99
2017 Financial management 38 43 9 5 5 0 0 80 10 98
2017 Procurement 54 25 4 16 0 0 0 80 16 22
2017 Real property 53 31 10 6 0 0 0 83 6 31
2017 Information management 36 38 18 4 4 0 0 74 8 74
2017 Information technology 33 44 11 7 4 0 0 77 11 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 42 26 0 15 17 0 0 67 33 12
2017 Data sciences 46 44 7 1 1 0 0 91 3 70
2017 Policy 39 38 10 9 4 0 0 77 13 319
2017 Project management 36 50 7 7 0 0 0 86 7 109
2017 Other services to the public 39 39 7 12 0 2 0 80 13 40
2017 None of the above 43 36 11 5 4 1 0 79 9 157
2014 Client contact centre 32 32 26 7 3 0 0 64 10 41
2014 Federal regulators 32 43 9 10 5 0 0 75 15 57
2014 Compliance, inspection and enforcement 57 20 4 8 12 0 0 76 20 24
2014 Communications or public affairs 36 43 11 7 4 0 0 78 11 132
2014 Security 68 25 6 0 0 0 0 94 0 15
2014 Science and technology 39 43 10 6 1 0 0 82 7 1174
2014 Library services 51 12 14 17 0 0 5 67 18 17
2014 Administration and operations 37 39 12 8 4 0 0 76 12 367
2014 Human resources 43 47 2 6 2 0 0 90 8 90
2014 Financial management 32 42 14 8 3 2 0 75 11 119
2014 Procurement 55 25 8 9 3 0 0 80 12 29
2014 Real property 31 42 13 13 0 0 0 74 13 36
2014 Materiel management 55 19 9 9 8 0 0 74 17 11
2014 Information management 35 40 17 4 3 0 0 76 7 115
2014 Information technology 39 38 10 12 0 1 0 78 12 146
2014 Internal audit 60 29 0 5 6 0 0 89 11 18
2014 Evaluation 33 27 19 13 7 0 0 60 21 15
2014 Other services to the public 41 34 11 6 8 0 0 75 14 84
2014 None of the above 36 39 11 9 3 1 0 76 12 412

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 28 10 0 4 0 4 86 4 24
2020 Federal regulators 23 44 12 10 9 0 2 68 19 41
2020 Compliance, inspection and enforcement 51 16 20 9 3 0 0 68 12 30
2020 Communications or public affairs 33 33 18 12 3 0 1 67 15 98
2020 Security 51 25 17 7 0 0 0 76 7 12
2020 Science and technology 28 37 19 10 5 0 1 66 15 1029
2020 Library services 58 17 25 0 0 0 0 75 0 11
2020 Administration and operations 35 33 15 10 5 0 2 69 15 284
2020 Human resources 34 27 19 12 8 0 0 61 20 89
2020 Financial management 32 38 18 11 2 0 0 70 12 97
2020 Procurement 31 39 13 9 9 0 0 70 17 22
2020 Real property 52 16 17 15 0 0 0 68 15 31
2020 Materiel management 24 34 33 10 0 0 0 57 10 12
2020 Information management 48 29 7 3 11 0 2 78 14 57
2020 Information technology 30 35 17 14 1 1 2 67 15 110
2020 Internal audit 48 24 21 0 8 0 0 71 8 12
2020 Evaluation 40 40 10 0 10 0 0 80 10 10
2020 Data sciences 43 32 11 6 5 0 3 77 11 87
2020 Policy 27 32 21 11 9 0 0 59 20 483
2020 Project management 22 42 19 9 9 0 0 64 17 144
2020 Other services to the public 37 33 18 6 6 0 0 70 13 30
2020 None of the above 28 32 18 11 8 0 3 61 20 117
2019 Client contact centre 43 23 18 10 6 0 0 66 17 30
2019 Federal regulators 23 41 17 6 9 3 0 66 16 34
2019 Compliance, inspection and enforcement 32 40 11 11 6 0 0 72 16 18
2019 Communications or public affairs 42 38 11 3 6 0 0 80 9 99
2019 Access to information and privacy 39 46 0 7 7 0 0 85 15 13
2019 Security 45 23 12 6 6 0 7 73 13 16
2019 Science and technology 34 32 18 10 5 0 1 67 15 983
2019 Library services 77 15 8 0 0 0 0 92 0 12
2019 Administration and operations 42 29 18 6 4 0 1 71 10 272
2019 Human resources 31 31 21 8 9 0 1 63 16 108
2019 Financial management 40 28 17 9 5 1 0 69 14 105
2019 Procurement 29 30 24 8 10 0 0 59 17 34
2019 Real property 44 36 12 0 8 0 0 80 8 38
2019 Materiel management 20 25 42 13 0 0 0 45 13 10
2019 Information management 38 45 11 3 3 0 0 83 6 62
2019 Information technology 37 31 18 7 4 0 3 70 11 106
2019 Internal audit 27 58 7 7 0 0 0 85 7 14
2019 Data sciences 42 36 11 6 2 1 1 80 9 74
2019 Policy 29 35 16 11 9 0 0 64 20 408
2019 Project management 28 40 18 6 8 0 0 68 14 138
2019 Other services to the public 29 35 17 13 5 0 2 65 18 44
2019 None of the above 38 33 17 7 4 0 1 72 11 149
2018 Client contact centre 44 39 10 4 4 0 0 82 8 25
2018 Federal regulators 33 30 21 0 16 0 0 64 16 39
2018 Compliance, inspection and enforcement 41 43 8 4 4 0 0 83 9 25
2018 Communications or public affairs 33 33 16 11 8 0 0 66 18 101
2018 Access to information and privacy 29 49 21 0 0 0 0 79 0 10
2018 Security 14 31 29 15 11 0 0 45 26 13
2018 Science and technology 28 36 19 11 6 0 1 64 17 961
2018 Administration and operations 40 32 17 6 4 0 1 73 10 268
2018 Human resources 30 28 17 14 10 0 0 58 25 93
2018 Financial management 42 24 22 5 6 0 1 66 12 114
2018 Procurement 37 29 20 10 4 0 0 66 14 29
2018 Real property 30 29 23 9 9 0 0 59 18 40
2018 Information management 40 40 16 4 0 0 0 81 4 57
2018 Information technology 42 37 8 5 7 0 1 80 11 90
2018 Internal audit 58 21 14 0 0 0 7 85 0 13
2018 Data sciences 41 27 14 10 2 0 5 72 13 70
2018 Policy 22 33 19 17 9 0 0 55 26 373
2018 Project management 31 31 29 8 0 1 1 63 8 118
2018 Other services to the public 26 38 18 11 8 0 0 63 19 35
2018 None of the above 36 27 24 6 5 0 2 64 11 132
2017 Client contact centre 30 56 11 3 0 0 0 86 3 28
2017 Federal regulators 27 36 24 5 8 0 0 63 13 37
2017 Compliance, inspection and enforcement 31 22 21 15 11 0 0 53 26 19
2017 Communications or public affairs 30 41 17 8 5 0 0 71 13 98
2017 Access to information and privacy 25 49 25 0 0 0 0 75 0 12
2017 Security 0 49 30 21 0 0 0 49 21 10
2017 Science and technology 30 36 17 10 5 0 2 67 15 953
2017 Library services 20 50 10 10 0 10 0 78 11 10
2017 Administration and operations 41 31 14 8 4 0 1 73 12 290
2017 Human resources 35 31 16 10 8 0 1 66 18 100
2017 Financial management 32 36 17 10 5 1 0 68 15 99
2017 Procurement 44 8 25 19 4 0 0 52 22 22
2017 Real property 23 40 23 9 6 0 0 63 15 31
2017 Information management 46 33 16 1 3 0 1 80 4 74
2017 Information technology 44 36 8 7 4 0 2 81 11 137
2017 Internal audit 36 44 20 0 0 0 0 80 0 14
2017 Evaluation 17 50 17 7 9 0 0 67 15 12
2017 Data sciences 34 44 15 5 0 0 1 79 5 70
2017 Policy 25 34 22 12 7 0 0 60 19 322
2017 Project management 30 41 18 4 7 0 0 71 11 109
2017 Other services to the public 31 33 18 10 4 0 5 67 15 40
2017 None of the above 33 37 16 9 2 1 1 72 12 158
2014 Client contact centre 22 44 22 12 0 0 0 67 12 41
2014 Federal regulators 24 35 25 8 5 2 0 61 14 57
2014 Compliance, inspection and enforcement 34 35 28 4 0 0 0 69 4 24
2014 Communications or public affairs 36 43 16 3 2 0 1 79 5 132
2014 Security 29 25 6 19 13 0 7 59 34 15
2014 Science and technology 25 37 18 13 7 0 1 63 20 1175
2014 Library services 37 33 25 5 0 0 0 70 5 17
2014 Administration and operations 34 36 15 8 6 0 1 70 14 367
2014 Human resources 24 36 22 10 6 0 2 61 17 90
2014 Financial management 36 39 15 5 6 0 0 75 10 121
2014 Procurement 39 39 9 6 6 0 0 78 12 29
2014 Real property 17 38 26 10 3 3 4 59 14 36
2014 Materiel management 57 14 28 0 0 0 0 72 0 11
2014 Information management 40 36 14 6 2 0 2 77 8 115
2014 Information technology 31 43 16 6 5 0 0 73 11 146
2014 Internal audit 62 11 16 11 0 0 0 73 11 18
2014 Evaluation 19 47 20 0 7 0 7 71 7 15
2014 Other services to the public 41 31 17 4 6 0 1 73 10 84
2014 None of the above 25 31 19 13 10 1 1 57 24 412

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 8 35 26 23 0 4 52 12 24
2020 Federal regulators 7 28 48 7 7 0 2 14 36 42
2020 Compliance, inspection and enforcement 6 13 43 28 10 0 0 38 19 30
2020 Communications or public affairs 6 20 44 23 6 0 1 29 27 98
2020 Security 9 16 24 51 0 0 0 51 25 12
2020 Science and technology 5 16 40 26 11 1 2 38 21 1035
2020 Library services 17 17 31 17 17 0 0 35 34 11
2020 Administration and operations 11 21 32 26 9 1 0 35 32 281
2020 Human resources 12 14 44 25 4 0 0 29 26 88
2020 Financial management 1 23 45 22 10 0 0 31 24 97
2020 Procurement 13 26 28 18 11 0 4 30 40 22
2020 Real property 3 19 40 29 10 0 0 39 22 31
2020 Materiel management 0 7 51 33 10 0 0 43 7 12
2020 Information management 10 15 39 33 2 0 2 35 25 58
2020 Information technology 13 22 38 18 5 1 3 24 37 112
2020 Internal audit 16 8 30 24 23 0 0 47 23 12
2020 Evaluation 0 0 40 50 10 0 0 60 0 10
2020 Data sciences 3 15 31 38 6 5 2 47 19 87
2020 Policy 9 22 42 21 5 0 0 26 31 485
2020 Project management 4 24 42 25 5 0 1 30 27 144
2020 Other services to the public 9 12 36 33 10 0 0 43 21 30
2020 None of the above 4 21 42 17 14 1 1 32 26 117
2019 Client contact centre 3 21 34 31 11 0 0 42 24 31
2019 Federal regulators 6 17 48 20 6 0 3 27 23 35
2019 Compliance, inspection and enforcement 0 43 18 28 11 0 0 39 43 18
2019 Communications or public affairs 6 20 45 19 9 1 1 29 26 98
2019 Access to information and privacy 0 15 37 33 8 7 0 44 16 13
2019 Security 6 31 43 11 8 0 0 20 37 16
2019 Science and technology 6 19 37 26 10 1 1 37 25 983
2019 Library services 8 17 40 26 8 0 0 35 25 12
2019 Administration and operations 9 20 36 20 12 0 2 33 29 270
2019 Human resources 8 32 28 23 6 0 2 30 41 108
2019 Financial management 7 15 33 30 12 2 1 43 23 104
2019 Procurement 15 20 32 21 8 4 0 30 37 34
2019 Real property 5 34 42 14 5 0 0 19 39 38
2019 Materiel management 0 36 39 25 0 0 0 25 36 10
2019 Information management 11 19 33 23 14 0 0 37 29 63
2019 Information technology 11 31 35 18 4 0 1 23 42 106
2019 Internal audit 8 28 43 21 0 0 0 21 36 14
2019 Data sciences 9 19 33 31 6 0 1 38 28 74
2019 Policy 13 22 39 21 5 1 1 26 35 413
2019 Project management 8 19 37 28 6 2 0 34 28 139
2019 Other services to the public 8 25 39 18 9 0 0 27 34 44
2019 None of the above 7 22 35 20 13 1 1 34 30 153
2018 Client contact centre 7 32 35 15 10 0 0 25 40 25
2018 Federal regulators 0 19 40 34 7 0 0 41 19 38
2018 Compliance, inspection and enforcement 11 9 37 19 17 0 8 39 22 25
2018 Communications or public affairs 13 27 31 20 7 0 1 27 41 101
2018 Access to information and privacy 0 0 20 41 29 10 0 78 0 10
2018 Security 7 7 62 23 0 0 0 23 15 13
2018 Science and technology 6 20 40 24 8 1 2 32 27 957
2018 Administration and operations 9 22 34 24 10 0 1 34 31 269
2018 Human resources 5 27 39 21 7 0 0 28 32 93
2018 Financial management 9 23 36 20 10 1 1 31 33 111
2018 Procurement 22 21 27 19 7 0 4 27 45 29
2018 Real property 10 26 43 20 2 0 0 22 35 40
2018 Information management 9 24 41 15 8 2 2 24 34 57
2018 Information technology 14 26 38 18 4 1 0 21 40 89
2018 Internal audit 15 14 28 36 0 0 7 39 31 13
2018 Data sciences 3 36 35 18 5 0 3 24 39 70
2018 Policy 14 23 37 20 4 0 1 24 38 370
2018 Project management 3 29 36 26 4 0 3 31 33 119
2018 Other services to the public 0 26 45 22 7 0 0 29 26 35
2018 None of the above 10 26 33 21 8 0 3 30 36 130
2017 Client contact centre 3 37 31 14 7 0 7 24 43 28
2017 Federal regulators 3 17 45 27 9 0 0 35 20 37
2017 Compliance, inspection and enforcement 5 33 31 20 10 0 0 30 39 19
2017 Communications or public affairs 11 21 44 20 4 0 0 24 32 98
2017 Access to information and privacy 0 0 63 9 9 0 18 22 0 11
2017 Security 20 51 20 0 10 0 0 10 70 10
2017 Science and technology 7 21 36 22 9 1 4 33 30 947
2017 Library services 0 20 50 30 0 0 0 30 20 10
2017 Administration and operations 10 22 35 17 12 1 3 30 33 289
2017 Human resources 8 31 35 16 4 1 5 22 41 98
2017 Financial management 7 23 33 26 7 0 4 34 32 98
2017 Procurement 13 40 19 21 4 0 4 26 55 22
2017 Real property 8 30 30 19 13 0 0 32 38 31
2017 Information management 4 27 43 15 5 4 1 22 33 73
2017 Information technology 19 21 38 14 8 0 1 21 40 136
2017 Internal audit 0 22 34 29 0 0 15 34 26 14
2017 Evaluation 26 0 66 0 9 0 0 9 26 12
2017 Data sciences 12 17 30 31 9 0 2 40 29 71
2017 Policy 9 26 38 18 8 0 1 26 35 322
2017 Project management 9 31 34 16 8 0 3 24 41 108
2017 Other services to the public 12 28 28 15 9 0 8 26 44 40
2017 None of the above 9 23 38 18 6 1 6 25 34 156
2014 Client contact centre 7 28 46 17 2 0 0 19 35 41
2014 Federal regulators 10 22 44 17 4 2 0 22 33 57
2014 Compliance, inspection and enforcement 10 7 46 33 4 0 0 36 17 24
2014 Communications or public affairs 8 27 45 13 4 1 1 18 36 132
2014 Security 15 33 33 0 13 0 6 14 51 15
2014 Science and technology 10 26 38 17 5 1 2 24 37 1170
2014 Library services 6 42 16 24 12 0 0 36 48 17
2014 Administration and operations 8 24 43 17 6 0 2 23 33 366
2014 Human resources 12 33 34 14 5 1 1 19 46 88
2014 Financial management 14 26 40 13 6 1 0 19 41 121
2014 Procurement 20 6 43 20 4 3 5 25 28 29
2014 Real property 14 14 53 16 3 0 0 19 28 36
2014 Materiel management 17 27 28 29 0 0 0 29 44 11
2014 Information management 8 27 34 18 7 3 3 26 38 115
2014 Information technology 14 34 39 9 3 1 0 12 49 146
2014 Internal audit 11 16 17 39 16 0 0 55 28 18
2014 Evaluation 0 7 27 53 7 0 7 64 7 15
2014 Other services to the public 10 26 44 9 7 3 2 17 38 84
2014 None of the above 8 24 37 18 9 1 3 28 33 411

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 8 21 11 48 4 4 64 13 24
2020 Federal regulators 12 21 32 15 18 0 2 33 34 41
2020 Compliance, inspection and enforcement 9 17 29 24 21 0 0 45 26 30
2020 Communications or public affairs 4 6 27 32 25 1 4 61 11 98
2020 Security 9 16 33 25 17 0 0 43 25 12
2020 Science and technology 2 11 24 35 22 3 2 60 15 1029
2020 Library services 0 17 34 31 17 0 0 49 17 11
2020 Administration and operations 7 12 24 36 17 3 1 56 19 278
2020 Human resources 9 14 33 27 16 1 0 43 23 88
2020 Financial management 3 9 29 40 16 2 0 58 12 96
2020 Procurement 4 9 13 41 24 4 4 72 14 22
2020 Real property 21 4 12 37 27 0 0 64 25 28
2020 Materiel management 7 10 5 40 39 0 0 79 16 12
2020 Information management 8 16 26 27 20 2 2 48 25 58
2020 Information technology 14 25 20 23 13 4 2 38 41 112
2020 Internal audit 0 16 16 22 22 0 24 59 21 12
2020 Evaluation 0 9 9 36 27 9 9 78 11 11
2020 Data sciences 3 11 31 28 19 7 1 51 16 87
2020 Policy 4 8 28 39 18 2 1 59 13 484
2020 Project management 5 7 30 44 12 0 2 57 13 143
2020 Other services to the public 9 11 7 40 27 3 3 71 22 30
2020 None of the above 7 8 16 36 25 6 2 66 16 116
2019 Client contact centre 10 12 34 24 11 6 3 38 24 31
2019 Federal regulators 3 32 23 30 9 0 3 40 36 34
2019 Compliance, inspection and enforcement 0 22 17 40 10 6 6 57 24 18
2019 Communications or public affairs 4 9 18 38 22 6 2 66 14 98
2019 Access to information and privacy 7 38 23 16 8 7 0 26 49 13
2019 Security 20 31 12 23 15 0 0 37 50 16
2019 Science and technology 6 13 25 31 21 2 1 54 19 981
2019 Library services 8 8 8 60 15 0 0 75 17 12
2019 Administration and operations 8 13 21 33 20 4 2 56 22 270
2019 Human resources 9 17 28 23 15 5 3 41 28 104
2019 Financial management 5 11 27 36 15 4 2 54 17 105
2019 Procurement 3 13 21 32 22 7 3 60 17 34
2019 Real property 2 17 31 26 19 3 2 47 20 38
2019 Materiel management 0 29 33 25 0 13 0 29 34 10
2019 Information management 9 19 16 25 28 2 1 55 29 63
2019 Information technology 13 23 25 22 13 3 1 36 37 106
2019 Internal audit 8 28 38 27 0 0 0 27 36 14
2019 Data sciences 9 16 25 26 15 7 3 45 28 74
2019 Policy 7 14 26 37 14 3 1 52 22 412
2019 Project management 5 15 22 43 13 2 0 57 20 139
2019 Other services to the public 4 8 21 38 24 5 0 65 13 44
2019 None of the above 8 9 19 32 25 4 3 61 19 154
2018 Client contact centre 7 33 21 25 6 7 0 34 44 25
2018 Federal regulators 0 19 30 38 13 0 0 51 19 37
2018 Compliance, inspection and enforcement 11 9 25 23 29 0 4 54 21 25
2018 Communications or public affairs 12 12 30 24 19 2 2 44 25 101
2018 Access to information and privacy 10 21 39 10 19 0 0 29 31 10
2018 Security 7 7 33 30 7 15 0 44 17 13
2018 Science and technology 6 17 27 31 14 2 2 47 24 954
2018 Administration and operations 7 18 22 30 16 3 5 49 27 269
2018 Human resources 6 18 34 26 13 1 1 40 25 92
2018 Financial management 3 13 27 38 12 4 3 54 18 111
2018 Procurement 0 18 17 29 29 3 4 62 19 29
2018 Real property 5 25 27 20 23 0 0 43 30 40
2018 Information management 7 31 28 20 10 2 3 31 40 57
2018 Information technology 10 26 35 14 10 4 1 25 38 88
2018 Internal audit 0 0 37 40 16 0 7 60 0 13
2018 Data sciences 12 27 25 29 3 1 3 33 41 69
2018 Policy 10 17 25 32 14 1 1 47 28 366
2018 Project management 6 18 31 30 10 2 4 43 25 118
2018 Other services to the public 0 16 37 24 21 0 3 45 17 35
2018 None of the above 8 15 29 24 19 2 2 46 24 130
2017 Client contact centre 4 33 21 23 8 3 8 34 42 27
2017 Federal regulators 8 8 26 46 11 0 0 57 16 37
2017 Compliance, inspection and enforcement 6 11 42 21 20 0 0 41 17 19
2017 Communications or public affairs 13 22 31 20 9 3 1 31 37 96
2017 Access to information and privacy 0 8 33 34 8 0 17 51 10 12
2017 Security 10 10 60 10 10 0 0 20 20 10
2017 Science and technology 7 18 26 24 17 3 5 45 27 948
2017 Library services 0 20 30 40 0 10 0 45 22 10
2017 Administration and operations 7 15 25 28 15 4 6 48 24 287
2017 Human resources 5 13 29 30 12 3 7 47 20 97
2017 Financial management 5 9 33 30 15 2 5 49 15 98
2017 Procurement 8 6 25 32 10 4 14 52 18 22
2017 Real property 6 16 24 24 24 0 6 52 23 31
2017 Information management 7 26 25 18 14 1 8 35 37 73
2017 Information technology 16 20 27 17 13 3 4 32 39 136
2017 Internal audit 0 15 21 35 22 0 7 62 16 14
2017 Evaluation 17 15 33 17 0 9 9 21 39 12
2017 Data sciences 10 17 25 28 13 5 3 44 29 71
2017 Policy 6 20 30 27 15 2 1 43 26 323
2017 Project management 9 19 27 28 10 2 6 40 30 107
2017 Other services to the public 10 8 33 16 27 0 7 46 19 40
2017 None of the above 7 16 29 23 15 2 8 43 25 156
2014 Client contact centre 2 29 26 18 17 8 0 38 34 41
2014 Federal regulators 9 13 36 31 6 3 2 39 24 57
2014 Compliance, inspection and enforcement 14 12 51 15 8 0 0 23 26 24
2014 Communications or public affairs 5 21 38 28 7 1 1 35 26 130
2014 Security 34 13 21 0 19 0 14 22 54 15
2014 Science and technology 10 22 32 20 10 3 2 32 34 1170
2014 Library services 6 31 28 24 11 0 0 35 37 17
2014 Administration and operations 6 17 32 24 12 4 6 40 25 366
2014 Human resources 10 17 37 19 13 1 2 33 28 88
2014 Financial management 20 19 24 23 11 1 2 35 40 119
2014 Procurement 10 16 44 16 9 0 5 26 28 29
2014 Real property 16 14 40 13 10 3 4 25 33 36
2014 Materiel management 26 17 39 8 10 0 0 18 43 11
2014 Information management 9 20 33 19 12 1 7 33 32 115
2014 Information technology 14 23 35 18 8 3 1 26 38 146
2014 Internal audit 0 5 11 33 28 16 6 78 7 18
2014 Evaluation 0 0 34 47 13 0 7 64 0 15
2014 Other services to the public 9 15 29 30 9 5 3 43 26 84
2014 None of the above 8 14 31 29 12 3 4 44 23 408

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 31 33 15 18 0 4 34 32 24
2020 Federal regulators 12 40 24 15 7 0 2 22 53 42
2020 Compliance, inspection and enforcement 13 26 33 10 18 0 0 29 39 30
2020 Communications or public affairs 21 27 29 13 8 0 2 21 49 98
2020 Security 23 17 25 34 0 0 0 34 41 12
2020 Science and technology 14 23 33 17 9 1 3 27 39 1033
2020 Library services 8 9 40 26 17 0 0 43 17 11
2020 Administration and operations 14 24 32 18 9 2 0 28 39 282
2020 Human resources 11 25 28 23 11 0 2 35 37 87
2020 Financial management 7 19 50 15 9 0 0 24 25 96
2020 Procurement 27 4 38 20 9 0 0 30 32 21
2020 Real property 12 20 33 21 14 0 0 34 33 31
2020 Materiel management 7 10 48 16 19 0 0 36 16 12
2020 Information management 6 19 26 30 9 5 5 44 28 58
2020 Information technology 11 27 33 19 6 3 2 26 40 111
2020 Internal audit 25 8 33 0 25 0 8 27 37 11
2020 Evaluation 9 27 9 27 18 0 9 50 40 11
2020 Data sciences 9 22 36 24 4 2 2 30 33 87
2020 Policy 10 22 39 23 6 1 0 29 32 482
2020 Project management 17 29 32 13 6 0 1 20 47 144
2020 Other services to the public 7 22 37 23 9 3 0 33 29 30
2020 None of the above 10 21 28 22 11 4 4 36 34 117
2019 Client contact centre 21 22 26 11 8 6 6 22 49 31
2019 Federal regulators 9 20 34 26 9 3 0 35 30 35
2019 Compliance, inspection and enforcement 11 22 34 16 17 0 0 33 33 18
2019 Communications or public affairs 18 23 38 12 6 0 4 18 42 99
2019 Access to information and privacy 22 31 23 17 0 7 0 18 57 13
2019 Security 25 26 24 17 8 0 0 26 51 16
2019 Science and technology 18 27 27 15 10 1 2 26 46 978
2019 Library services 24 8 31 29 8 0 0 36 33 12
2019 Administration and operations 14 23 26 21 12 1 3 35 38 269
2019 Human resources 14 20 33 21 11 0 2 32 34 106
2019 Financial management 7 25 36 17 10 4 2 29 33 105
2019 Procurement 19 14 33 20 12 0 3 33 34 34
2019 Real property 5 17 49 18 10 0 0 29 22 38
2019 Information management 18 20 29 16 16 0 2 32 38 63
2019 Information technology 17 34 23 17 7 1 2 25 52 105
2019 Internal audit 31 21 14 34 0 0 0 34 52 14
2019 Data sciences 12 27 22 15 16 3 5 34 43 73
2019 Policy 18 27 31 18 4 1 1 23 46 411
2019 Project management 19 26 36 11 5 4 0 17 46 139
2019 Other services to the public 14 30 24 16 9 7 0 27 47 44
2019 None of the above 17 19 30 17 12 2 3 31 37 154
2018 Client contact centre 36 39 3 3 10 8 0 15 81 25
2018 Federal regulators 6 18 59 11 5 0 3 16 24 39
2018 Compliance, inspection and enforcement 8 25 44 11 9 0 4 20 34 25
2018 Communications or public affairs 20 24 29 16 9 0 1 26 45 100
2018 Access to information and privacy 10 40 21 10 19 0 0 29 50 10
2018 Security 22 29 25 23 0 0 0 23 51 13
2018 Science and technology 23 28 26 13 6 2 2 19 53 955
2018 Administration and operations 16 25 25 20 10 1 3 31 43 269
2018 Human resources 11 30 43 8 6 2 0 14 42 93
2018 Financial management 12 16 47 14 10 0 2 24 28 111
2018 Procurement 20 24 29 14 14 0 0 28 44 29
2018 Real property 13 30 34 23 0 0 0 23 43 40
2018 Information management 16 12 36 21 8 3 4 30 30 55
2018 Information technology 16 24 30 13 9 8 0 23 44 89
2018 Internal audit 21 22 36 7 0 7 7 8 50 13
2018 Data sciences 15 25 33 16 5 3 3 22 43 70
2018 Policy 19 25 34 18 4 0 1 21 45 368
2018 Project management 22 28 37 9 1 0 4 10 52 118
2018 Other services to the public 11 33 22 18 14 0 3 32 45 35
2018 None of the above 17 29 24 19 8 0 4 28 48 130
2017 Client contact centre 7 36 24 15 10 4 4 27 47 28
2017 Federal regulators 8 22 45 16 3 0 5 21 32 37
2017 Compliance, inspection and enforcement 11 21 32 26 10 0 0 36 32 19
2017 Communications or public affairs 20 32 31 12 4 1 0 16 53 98
2017 Access to information and privacy 18 36 28 0 9 0 9 10 59 11
2017 Security 31 20 40 10 0 0 0 10 50 10
2017 Science and technology 23 27 25 10 8 2 5 19 54 950
2017 Library services 0 10 20 30 20 0 20 62 12 10
2017 Administration and operations 21 24 29 13 10 1 3 24 46 288
2017 Human resources 17 21 37 13 3 3 5 18 42 97
2017 Financial management 10 27 34 17 10 1 1 27 38 98
2017 Procurement 8 35 44 4 0 0 8 5 48 22
2017 Real property 9 19 33 18 21 0 0 39 28 31
2017 Information management 22 28 17 14 11 3 6 27 54 73
2017 Information technology 18 26 22 18 6 3 8 26 49 137
2017 Internal audit 7 15 28 28 7 0 15 42 26 14
2017 Evaluation 34 9 33 7 0 9 9 9 52 12
2017 Data sciences 13 28 43 7 5 4 1 12 43 71
2017 Policy 23 27 32 13 5 1 1 18 50 323
2017 Project management 21 32 25 14 2 2 4 17 57 108
2017 Other services to the public 17 19 31 11 9 5 7 23 42 40
2017 None of the above 17 23 30 10 10 2 8 22 44 156
2014 Client contact centre 34 30 19 14 0 0 3 15 66 41
2014 Federal regulators 25 37 18 10 7 2 0 18 64 57
2014 Compliance, inspection and enforcement 21 36 28 15 0 0 0 15 57 24
2014 Communications or public affairs 38 34 22 4 1 0 1 5 72 132
2014 Security 32 8 46 7 0 0 6 8 43 15
2014 Science and technology 36 29 22 8 3 1 2 12 66 1172
2014 Library services 6 17 31 35 11 0 0 45 23 17
2014 Administration and operations 27 31 25 10 3 1 3 14 60 366
2014 Human resources 19 30 30 14 5 0 2 20 50 87
2014 Financial management 23 30 31 10 4 1 1 15 54 121
2014 Procurement 28 25 22 14 6 0 5 22 56 29
2014 Real property 20 44 28 5 0 3 0 5 66 36
2014 Materiel management 36 7 47 0 0 0 10 0 48 11
2014 Information management 17 20 30 14 8 4 7 24 42 115
2014 Information technology 18 27 34 10 5 3 2 17 47 146
2014 Internal audit 5 27 16 23 17 6 6 45 37 18
2014 Evaluation 7 21 27 27 6 0 13 38 31 15
2014 Other services to the public 35 27 19 9 0 6 4 11 68 83
2014 None of the above 26 30 26 7 6 1 3 14 58 409

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 13 26 27 30 0 4 60 13 23
2020 Federal regulators 7 17 37 25 15 0 0 39 24 41
2020 Compliance, inspection and enforcement 6 6 29 33 25 0 0 59 12 30
2020 Communications or public affairs 7 28 35 20 8 0 1 28 36 98
2020 Security 16 16 17 34 17 0 0 51 32 12
2020 Science and technology 3 12 32 34 16 1 2 52 16 1031
2020 Library services 17 0 17 49 18 0 0 66 17 11
2020 Administration and operations 8 21 34 24 12 0 1 37 29 280
2020 Human resources 15 18 24 27 16 0 0 44 33 88
2020 Financial management 8 18 36 25 13 0 0 38 26 96
2020 Procurement 9 18 34 25 14 0 0 39 27 21
2020 Real property 6 13 33 22 25 0 0 47 19 31
2020 Materiel management 0 7 19 65 10 0 0 74 7 12
2020 Information management 6 13 24 26 29 2 0 56 20 58
2020 Information technology 4 14 28 36 16 0 3 53 18 112
2020 Internal audit 8 0 38 30 24 0 0 54 8 12
2020 Evaluation 9 0 45 27 18 0 0 45 9 11
2020 Data sciences 3 9 31 36 18 2 1 55 12 87
2020 Policy 17 23 34 19 5 1 0 25 41 481
2020 Project management 9 16 41 23 8 0 2 32 26 143
2020 Other services to the public 6 13 24 37 13 3 3 53 21 30
2020 None of the above 7 15 35 22 16 0 5 40 23 116
2019 Client contact centre 3 26 30 22 15 3 0 39 30 29
2019 Federal regulators 3 15 29 39 11 3 0 52 19 35
2019 Compliance, inspection and enforcement 5 17 34 28 17 0 0 44 22 18
2019 Communications or public affairs 11 12 41 20 14 0 1 35 23 98
2019 Access to information and privacy 7 22 31 24 8 7 0 35 32 13
2019 Security 0 24 29 13 20 0 13 38 28 16
2019 Science and technology 5 10 30 33 19 1 2 54 15 977
2019 Library services 8 0 0 46 46 0 0 92 8 12
2019 Administration and operations 8 18 30 24 17 0 2 42 27 270
2019 Human resources 11 18 24 26 19 0 1 46 29 108
2019 Financial management 5 19 34 23 17 2 0 41 24 103
2019 Procurement 17 19 32 20 13 0 0 33 35 34
2019 Real property 0 12 39 36 13 0 0 49 12 37
2019 Information management 6 4 29 28 28 0 5 58 11 63
2019 Information technology 8 13 29 32 16 0 2 50 21 105
2019 Internal audit 0 33 38 21 7 0 0 29 33 13
2019 Data sciences 2 15 31 23 22 3 3 48 19 74
2019 Policy 17 26 33 16 6 1 1 22 44 412
2019 Project management 8 23 34 23 11 1 0 34 32 139
2019 Other services to the public 4 21 27 23 22 0 2 47 26 44
2019 None of the above 7 16 24 24 27 0 2 52 23 154
2018 Client contact centre 4 30 18 34 14 0 0 48 34 24
2018 Federal regulators 6 28 32 24 10 0 0 34 33 37
2018 Compliance, inspection and enforcement 0 9 29 33 26 0 4 61 9 25
2018 Communications or public affairs 13 28 33 17 8 0 1 26 41 101
2018 Access to information and privacy 10 20 39 0 31 0 0 31 30 10
2018 Security 0 15 40 29 16 0 0 45 15 13
2018 Science and technology 5 15 31 33 13 0 2 47 21 956
2018 Administration and operations 9 23 30 23 12 1 1 36 33 269
2018 Human resources 15 17 29 26 9 1 1 36 34 92
2018 Financial management 8 18 35 21 14 1 2 36 27 111
2018 Procurement 13 31 22 16 14 0 4 32 45 29
2018 Real property 7 9 42 27 16 0 0 42 16 40
2018 Information management 6 12 30 31 17 2 3 50 19 57
2018 Information technology 8 8 31 39 11 1 1 51 17 87
2018 Internal audit 7 7 50 30 0 0 7 32 15 13
2018 Data sciences 7 18 23 32 9 4 6 46 28 70
2018 Policy 23 24 33 14 5 0 1 19 48 369
2018 Project management 11 19 37 22 9 0 2 31 31 119
2018 Other services to the public 0 19 37 23 22 0 0 45 19 35
2018 None of the above 12 16 33 27 10 0 3 38 28 130
2017 Client contact centre 3 12 40 30 12 0 4 43 16 27
2017 Federal regulators 11 13 38 25 14 0 0 39 24 37
2017 Compliance, inspection and enforcement 11 10 26 37 15 0 0 52 22 19
2017 Communications or public affairs 8 27 36 20 7 1 0 28 36 97
2017 Access to information and privacy 18 17 37 0 9 0 18 11 43 11
2017 Security 0 20 50 30 0 0 0 30 20 10
2017 Science and technology 4 13 32 30 17 0 4 49 18 943
2017 Library services 0 10 10 30 40 0 10 78 11 10
2017 Administration and operations 10 19 32 22 12 1 5 36 31 285
2017 Human resources 12 15 31 28 10 2 2 39 29 98
2017 Financial management 7 18 41 21 11 0 2 33 25 99
2017 Procurement 23 25 17 18 12 0 4 32 50 22
2017 Real property 0 16 45 9 30 0 0 39 16 31
2017 Information management 4 7 25 39 21 1 3 63 11 73
2017 Information technology 9 14 25 34 14 0 5 50 24 137
2017 Internal audit 15 7 43 36 0 0 0 36 22 14
2017 Evaluation 28 0 55 7 9 0 0 17 28 11
2017 Data sciences 5 13 29 37 13 2 0 51 19 71
2017 Policy 21 27 32 13 5 1 0 19 49 321
2017 Project management 16 22 27 23 11 0 2 35 38 108
2017 Other services to the public 7 17 30 20 20 0 5 42 26 38
2017 None of the above 13 15 26 26 12 1 6 41 31 155
2014 Client contact centre 4 19 42 23 6 3 3 31 25 41
2014 Federal regulators 5 28 37 24 4 2 0 28 34 57
2014 Compliance, inspection and enforcement 5 4 35 40 17 0 0 57 8 23
2014 Communications or public affairs 15 19 41 21 4 0 0 25 34 132
2014 Security 13 6 33 26 22 0 0 48 19 15
2014 Science and technology 6 16 35 28 11 1 3 40 23 1168
2014 Library services 0 6 36 41 17 0 0 58 6 17
2014 Administration and operations 12 22 37 19 6 1 3 27 35 365
2014 Human resources 14 22 29 28 4 1 1 33 37 88
2014 Financial management 10 15 46 19 8 0 1 28 25 121
2014 Procurement 11 24 31 18 11 0 5 30 37 27
2014 Real property 5 26 27 30 8 0 4 40 32 35
2014 Materiel management 0 9 44 26 10 0 10 41 10 11
2014 Information management 2 16 36 27 15 0 4 44 19 115
2014 Information technology 8 15 40 28 7 1 1 35 24 146
2014 Internal audit 6 5 38 28 22 0 0 50 11 18
2014 Evaluation 0 20 21 47 6 0 7 56 21 15
2014 Other services to the public 7 19 32 29 6 1 5 38 28 82
2014 None of the above 15 24 34 16 9 1 2 25 40 409

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 14 29 29 21 0 0 50 22 23
2020 Federal regulators 16 23 26 22 7 0 5 31 41 42
2020 Compliance, inspection and enforcement 3 22 30 20 25 0 0 44 26 30
2020 Communications or public affairs 10 25 28 18 15 0 4 34 37 97
2020 Security 24 17 26 17 16 0 0 34 41 12
2020 Science and technology 12 19 29 21 14 2 2 36 33 1031
2020 Library services 26 17 31 0 26 0 0 26 43 11
2020 Administration and operations 16 18 25 22 17 0 2 40 35 282
2020 Human resources 17 22 25 24 7 1 3 33 41 88
2020 Financial management 14 20 28 26 12 0 0 38 34 96
2020 Procurement 17 26 24 24 9 0 0 33 43 22
2020 Real property 20 13 24 20 23 0 0 43 33 31
2020 Materiel management 7 14 26 33 19 0 0 53 21 12
2020 Information management 13 24 23 25 12 0 3 38 39 58
2020 Information technology 27 17 28 13 11 1 3 25 47 112
2020 Internal audit 31 14 14 16 24 0 0 40 46 12
2020 Evaluation 10 20 30 10 30 0 0 40 30 10
2020 Data sciences 12 21 24 27 11 2 2 40 35 87
2020 Policy 14 22 28 20 11 2 2 33 38 484
2020 Project management 16 20 38 20 4 0 3 24 37 144
2020 Other services to the public 10 14 18 33 18 3 3 55 25 30
2020 None of the above 14 22 28 14 14 2 6 30 39 117
2019 Client contact centre 13 31 16 22 11 3 4 35 48 31
2019 Federal regulators 8 28 35 20 6 3 0 26 38 35
2019 Compliance, inspection and enforcement 16 28 34 11 11 0 0 22 44 18
2019 Communications or public affairs 9 14 23 35 15 1 4 52 24 98
2019 Access to information and privacy 15 22 23 17 16 7 0 35 40 13
2019 Security 12 23 19 24 8 0 13 37 41 16
2019 Science and technology 15 21 30 17 14 1 2 33 37 980
2019 Library services 8 16 51 8 18 0 0 26 23 12
2019 Administration and operations 10 20 25 23 17 1 4 42 32 271
2019 Human resources 21 20 21 16 17 2 3 34 44 107
2019 Financial management 17 18 28 22 12 3 0 35 36 105
2019 Procurement 12 28 31 17 12 0 0 29 40 34
2019 Real property 18 38 7 27 7 3 0 35 58 38
2019 Materiel management 20 23 45 0 13 0 0 13 42 10
2019 Information management 13 18 19 23 22 0 5 47 33 62
2019 Information technology 27 19 26 19 7 0 3 27 47 104
2019 Internal audit 23 16 35 13 13 0 0 27 39 14
2019 Data sciences 12 24 19 23 14 1 6 40 39 74
2019 Policy 11 20 28 25 9 3 3 36 34 412
2019 Project management 17 18 33 21 8 3 0 30 36 138
2019 Other services to the public 8 21 29 20 18 0 3 39 31 44
2019 None of the above 15 15 27 21 18 3 1 41 31 153
2018 Client contact centre 7 33 24 29 4 3 0 34 41 25
2018 Federal regulators 18 32 29 13 7 0 0 21 50 38
2018 Compliance, inspection and enforcement 15 33 12 19 13 0 8 34 53 25
2018 Communications or public affairs 18 26 24 13 13 5 2 27 47 101
2018 Access to information and privacy 20 51 10 10 10 0 0 19 71 10
2018 Security 7 48 22 0 23 0 0 23 55 13
2018 Science and technology 18 26 27 16 9 1 3 27 45 957
2018 Administration and operations 13 19 28 22 12 2 4 36 34 270
2018 Human resources 13 34 21 17 15 0 1 32 47 90
2018 Financial management 15 22 32 18 11 0 2 30 37 111
2018 Procurement 16 26 28 10 20 0 0 31 42 29
2018 Real property 32 32 16 11 9 0 0 20 64 40
2018 Information management 13 23 34 20 5 2 3 26 38 57
2018 Information technology 25 18 33 13 7 1 3 21 45 90
2018 Internal audit 7 37 14 13 16 7 7 33 50 13
2018 Data sciences 13 27 32 13 4 2 9 19 45 70
2018 Policy 18 26 29 17 8 1 2 25 45 369
2018 Project management 18 22 31 15 9 2 3 26 41 119
2018 Other services to the public 16 22 21 23 19 0 0 41 38 35
2018 None of the above 20 22 26 20 8 0 4 29 44 129
2017 Client contact centre 14 42 8 22 7 4 4 31 61 28
2017 Federal regulators 13 29 25 25 8 0 0 33 42 37
2017 Compliance, inspection and enforcement 37 31 22 0 10 0 0 10 68 19
2017 Communications or public affairs 28 20 29 14 8 1 0 22 49 98
2017 Access to information and privacy 27 26 18 9 9 0 9 20 59 11
2017 Security 20 40 31 10 0 0 0 10 60 10
2017 Science and technology 18 23 28 16 12 1 3 29 43 949
2017 Library services 10 50 10 10 10 0 10 22 67 10
2017 Administration and operations 15 20 30 17 11 1 6 31 37 288
2017 Human resources 22 18 32 16 9 2 2 25 42 97
2017 Financial management 17 21 30 18 11 0 2 30 39 99
2017 Procurement 35 21 13 20 6 0 4 28 59 22
2017 Real property 27 25 26 9 14 0 0 23 52 31
2017 Information management 15 19 35 15 10 3 3 27 37 73
2017 Information technology 24 27 26 11 8 1 4 20 53 137
2017 Internal audit 7 22 49 15 0 0 7 16 31 14
2017 Evaluation 17 26 23 17 17 0 0 34 43 12
2017 Data sciences 19 20 19 23 16 1 2 40 40 71
2017 Policy 16 22 29 19 10 2 2 30 39 322
2017 Project management 21 20 29 20 9 0 1 29 41 108
2017 Other services to the public 24 19 25 12 13 2 5 26 46 40
2017 None of the above 17 22 23 18 8 4 7 29 44 157
2014 Client contact centre 40 25 21 10 0 0 5 10 68 41
2014 Federal regulators 7 27 43 11 8 2 2 19 36 57
2014 Compliance, inspection and enforcement 20 21 20 30 8 0 0 38 41 24
2014 Communications or public affairs 20 27 27 20 5 0 1 25 48 131
2014 Security 39 21 14 14 12 0 0 26 60 15
2014 Science and technology 23 28 27 12 6 1 3 19 53 1172
2014 Library services 29 30 11 19 12 0 0 30 59 17
2014 Administration and operations 19 25 33 11 7 2 3 20 46 365
2014 Human resources 33 27 25 7 4 0 4 11 62 90
2014 Financial management 17 27 33 14 5 1 3 20 46 121
2014 Procurement 23 23 32 17 0 0 5 18 48 29
2014 Real property 28 26 30 14 3 0 0 17 53 36
2014 Materiel management 32 19 9 10 29 0 0 39 52 11
2014 Information management 16 28 31 11 9 0 4 21 46 114
2014 Information technology 28 27 29 12 3 1 1 15 56 146
2014 Internal audit 6 22 38 23 5 0 6 30 30 18
2014 Evaluation 7 0 40 34 13 0 7 50 7 15
2014 Other services to the public 19 21 29 10 3 7 10 16 48 84
2014 None of the above 25 24 24 15 7 2 2 24 51 410

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 8 33 22 31 0 0 52 14 23
2020 Federal regulators 7 19 35 27 9 2 0 38 26 42
2020 Compliance, inspection and enforcement 10 3 30 23 35 0 0 58 13 30
2020 Communications or public affairs 6 14 17 32 27 0 3 62 21 98
2020 Security 24 0 26 17 34 0 0 50 24 12
2020 Science and technology 3 9 23 34 24 4 5 63 13 1032
2020 Library services 0 9 8 25 40 9 9 79 11 11
2020 Administration and operations 8 17 26 27 17 2 3 46 26 279
2020 Human resources 13 17 24 20 17 5 3 41 33 88
2020 Financial management 5 16 23 43 11 2 0 55 21 96
2020 Procurement 9 0 15 50 22 4 0 75 9 22
2020 Real property 6 20 12 26 32 0 3 60 27 31
2020 Materiel management 7 0 21 26 46 0 0 72 7 12
2020 Information management 8 17 19 31 20 2 3 53 27 58
2020 Information technology 6 21 20 31 15 4 3 49 29 111
2020 Internal audit 0 8 30 24 31 0 8 59 9 12
2020 Evaluation 0 9 27 27 18 9 9 56 11 11
2020 Data sciences 9 10 26 27 19 7 2 51 21 86
2020 Policy 9 14 28 30 15 2 2 47 24 485
2020 Project management 8 17 26 34 11 1 3 47 26 144
2020 Other services to the public 3 6 27 26 26 9 3 59 11 30
2020 None of the above 9 10 24 20 25 3 10 51 22 117
2019 Client contact centre 13 24 16 18 21 0 8 42 41 31
2019 Federal regulators 3 22 28 28 9 6 3 41 28 35
2019 Compliance, inspection and enforcement 0 27 11 33 29 0 0 62 27 18
2019 Communications or public affairs 7 14 24 31 19 4 1 52 22 96
2019 Access to information and privacy 40 24 9 19 0 8 0 20 70 12
2019 Security 12 22 26 19 14 0 7 35 38 16
2019 Science and technology 5 11 25 29 23 3 4 56 18 979
2019 Library services 9 0 18 30 35 0 8 71 10 11
2019 Administration and operations 11 15 23 28 19 2 2 49 27 269
2019 Human resources 11 21 33 20 10 2 3 31 34 107
2019 Financial management 8 19 31 25 13 3 1 40 28 103
2019 Procurement 3 13 32 35 13 4 0 50 16 34
2019 Real property 10 20 18 26 21 0 4 50 32 38
2019 Materiel management 10 13 52 12 0 13 0 14 26 10
2019 Information management 8 11 22 23 29 3 3 56 20 60
2019 Information technology 14 22 25 16 17 4 2 35 38 104
2019 Internal audit 15 16 42 21 7 0 0 27 31 14
2019 Data sciences 6 15 18 23 24 6 8 54 25 73
2019 Policy 10 18 31 23 14 2 2 39 29 412
2019 Project management 10 18 33 23 11 4 1 35 30 139
2019 Other services to the public 6 14 31 23 21 5 0 47 21 44
2019 None of the above 7 10 25 23 26 6 3 54 19 153
2018 Client contact centre 17 19 19 35 0 10 0 39 40 25
2018 Federal regulators 11 16 37 18 16 3 0 35 27 38
2018 Compliance, inspection and enforcement 4 0 28 24 31 0 12 63 5 25
2018 Communications or public affairs 19 15 28 15 15 3 4 32 37 101
2018 Access to information and privacy 41 20 20 10 10 0 0 19 61 10
2018 Security 7 29 7 22 35 0 0 56 37 13
2018 Science and technology 6 12 28 30 18 4 4 51 19 949
2018 Administration and operations 11 20 28 21 15 2 4 38 32 270
2018 Human resources 8 13 28 29 18 3 1 49 22 93
2018 Financial management 6 13 31 27 16 1 5 46 21 112
2018 Procurement 10 9 27 21 30 0 4 52 20 29
2018 Real property 10 16 42 14 18 0 0 32 26 40
2018 Information management 11 11 36 19 13 3 7 36 24 57
2018 Information technology 7 28 34 11 11 5 3 24 38 89
2018 Internal audit 7 15 29 21 16 7 7 42 25 13
2018 Data sciences 8 17 20 32 10 1 11 48 29 70
2018 Policy 16 23 25 21 11 2 2 33 40 367
2018 Project management 12 19 33 22 10 2 4 33 32 117
2018 Other services to the public 8 15 32 17 27 0 0 45 23 35
2018 None of the above 10 15 22 22 19 4 8 47 28 129
2017 Client contact centre 11 25 28 26 4 3 4 32 38 28
2017 Federal regulators 5 13 35 30 17 0 0 46 18 37
2017 Compliance, inspection and enforcement 10 15 16 21 32 0 5 57 27 19
2017 Communications or public affairs 31 18 29 11 7 2 2 19 51 98
2017 Access to information and privacy 37 26 19 0 9 0 9 10 69 11
2017 Security 0 30 20 40 11 0 0 50 30 10
2017 Science and technology 6 12 23 28 20 4 8 54 20 948
2017 Library services 0 0 40 50 10 0 0 60 0 10
2017 Administration and operations 11 19 27 20 14 3 6 37 33 288
2017 Human resources 10 19 22 23 10 6 10 39 34 98
2017 Financial management 7 15 26 37 6 2 7 47 24 99
2017 Procurement 20 8 29 23 4 4 10 32 34 22
2017 Real property 9 9 19 19 38 3 3 60 20 31
2017 Information management 9 16 16 33 17 4 4 54 28 74
2017 Information technology 7 20 21 25 18 4 6 47 29 136
2017 Internal audit 0 43 22 36 0 0 0 36 43 14
2017 Evaluation 26 9 42 15 0 0 9 17 38 12
2017 Data sciences 11 10 15 35 21 4 4 61 23 71
2017 Policy 13 20 32 20 11 3 1 32 35 322
2017 Project management 10 29 27 20 11 2 2 32 40 109
2017 Other services to the public 8 18 29 12 23 2 8 39 28 39
2017 None of the above 14 16 18 20 19 5 10 45 34 157
2014 Client contact centre 11 22 16 34 11 4 2 48 35 41
2014 Federal regulators 5 14 30 32 11 4 5 46 20 57
2014 Compliance, inspection and enforcement 4 17 18 47 16 0 0 62 20 24
2014 Communications or public affairs 6 15 28 37 8 3 4 48 22 132
2014 Security 27 20 6 14 20 6 6 38 54 15
2014 Science and technology 6 13 25 30 16 3 7 51 21 1171
2014 Library services 0 6 34 42 17 0 0 60 6 17
2014 Administration and operations 10 15 27 26 14 1 7 44 27 367
2014 Human resources 8 19 33 19 11 2 8 33 30 89
2014 Financial management 10 19 25 26 11 1 8 41 32 121
2014 Procurement 13 12 26 32 9 0 8 45 27 29
2014 Real property 14 11 34 25 13 0 4 40 25 36
2014 Materiel management 9 9 9 55 18 0 0 73 18 11
2014 Information management 3 14 22 30 19 1 10 56 19 114
2014 Information technology 9 17 23 28 15 4 4 47 28 145
2014 Internal audit 6 34 33 11 11 0 6 23 42 18
2014 Evaluation 7 7 34 27 19 0 6 49 14 15
2014 Other services to the public 7 12 23 35 12 4 6 52 22 84
2014 None of the above 7 18 28 25 13 2 6 41 28 409

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 12 20 24 29 4 6 59 18 23
2020 Federal regulators 14 24 35 24 0 0 2 25 39 42
2020 Compliance, inspection and enforcement 16 22 30 10 22 0 0 32 38 30
2020 Communications or public affairs 11 19 30 22 14 1 3 37 32 98
2020 Security 23 0 26 51 0 0 0 51 23 12
2020 Science and technology 13 23 30 17 11 3 4 30 38 1033
2020 Library services 8 35 17 23 17 0 0 40 43 11
2020 Administration and operations 10 22 33 18 12 2 2 32 34 281
2020 Human resources 13 19 38 17 12 1 1 29 32 88
2020 Financial management 4 23 43 21 9 0 0 30 26 97
2020 Procurement 26 9 39 13 9 0 4 23 36 22
2020 Real property 22 17 24 16 19 0 3 36 40 31
2020 Materiel management 7 19 12 45 0 17 0 54 31 12
2020 Information management 5 23 35 25 7 2 3 35 29 58
2020 Information technology 15 21 33 23 6 1 2 29 37 110
2020 Internal audit 17 8 24 25 26 0 0 51 25 11
2020 Evaluation 0 18 27 27 18 0 9 50 20 11
2020 Data sciences 8 18 36 12 15 8 3 31 29 87
2020 Policy 11 21 35 24 7 2 0 32 33 484
2020 Project management 14 28 35 13 8 0 1 21 43 143
2020 Other services to the public 3 9 45 31 10 2 0 42 13 30
2020 None of the above 11 22 33 13 12 3 6 27 36 116
2019 Client contact centre 6 33 28 14 6 3 11 23 45 31
2019 Federal regulators 15 23 34 20 6 3 0 27 39 35
2019 Compliance, inspection and enforcement 11 17 45 11 17 0 0 28 27 18
2019 Communications or public affairs 12 17 34 23 9 1 3 34 31 98
2019 Access to information and privacy 37 8 15 33 0 7 0 35 49 13
2019 Security 12 18 42 18 8 0 0 27 31 16
2019 Science and technology 16 27 27 16 11 2 1 28 44 979
2019 Library services 8 8 24 33 27 0 0 60 16 12
2019 Administration and operations 15 20 32 18 12 1 3 31 36 271
2019 Human resources 14 18 28 26 10 1 3 37 33 106
2019 Financial management 6 21 41 19 9 1 3 28 29 105
2019 Procurement 15 21 40 13 8 0 4 21 37 34
2019 Real property 8 20 28 34 11 0 0 45 27 38
2019 Information management 12 19 31 13 20 0 4 35 33 63
2019 Information technology 17 22 30 18 8 1 4 27 41 106
2019 Internal audit 30 22 26 15 7 0 0 21 52 14
2019 Data sciences 11 20 33 15 12 4 4 30 34 73
2019 Policy 15 26 31 16 7 2 2 24 43 411
2019 Project management 20 23 31 16 7 4 0 23 45 139
2019 Other services to the public 13 22 44 10 8 0 2 19 36 44
2019 None of the above 12 21 27 16 16 3 5 35 36 152
2018 Client contact centre 17 31 33 20 0 0 0 20 47 25
2018 Federal regulators 9 26 41 19 5 0 0 24 35 38
2018 Compliance, inspection and enforcement 8 12 41 12 18 0 8 33 22 25
2018 Communications or public affairs 12 25 34 11 14 3 1 26 39 101
2018 Access to information and privacy 30 0 20 20 19 11 0 44 34 10
2018 Security 15 14 33 0 31 7 0 33 31 13
2018 Science and technology 22 28 28 11 6 2 3 18 53 960
2018 Administration and operations 14 26 31 15 10 2 3 26 41 269
2018 Human resources 13 23 38 15 8 2 0 24 37 91
2018 Financial management 10 18 37 22 8 1 5 31 30 111
2018 Procurement 20 24 32 3 6 11 4 11 51 29
2018 Real property 18 19 45 14 5 0 0 18 37 40
2018 Information management 16 24 31 12 9 3 5 23 43 57
2018 Information technology 18 20 35 14 7 6 1 22 41 88
2018 Internal audit 29 0 28 37 0 0 7 39 31 13
2018 Data sciences 17 20 36 14 4 4 6 19 41 70
2018 Policy 18 29 31 15 6 1 1 21 48 371
2018 Project management 15 27 42 9 3 0 3 13 44 119
2018 Other services to the public 13 27 31 19 10 0 0 29 40 35
2018 None of the above 21 20 28 16 7 3 5 26 44 130
2017 Client contact centre 19 22 22 18 15 4 0 34 43 27
2017 Federal regulators 22 13 40 14 11 0 0 25 35 37
2017 Compliance, inspection and enforcement 5 49 21 10 10 0 5 21 57 19
2017 Communications or public affairs 15 28 35 14 3 4 1 18 45 98
2017 Access to information and privacy 18 35 18 9 9 0 9 20 59 11
2017 Security 10 31 50 10 0 0 0 10 40 10
2017 Science and technology 22 26 26 11 7 3 5 20 52 948
2017 Library services 0 20 10 50 10 0 10 67 22 10
2017 Administration and operations 16 23 33 12 11 2 3 24 42 286
2017 Human resources 11 19 45 11 5 5 4 18 33 96
2017 Financial management 7 25 40 17 6 1 3 25 34 99
2017 Procurement 23 40 13 20 0 0 4 21 65 22
2017 Real property 3 25 32 18 21 0 0 39 28 31
2017 Information management 11 29 35 9 11 3 3 20 42 73
2017 Information technology 14 24 31 13 7 6 6 23 42 137
2017 Internal audit 0 6 51 35 7 0 0 43 6 14
2017 Evaluation 26 17 24 7 9 0 17 19 52 12
2017 Data sciences 17 25 29 20 4 4 1 25 44 71
2017 Policy 18 27 32 13 6 3 2 19 47 321
2017 Project management 20 26 28 14 6 2 3 21 49 108
2017 Other services to the public 17 17 33 11 14 0 8 28 37 40
2017 None of the above 18 21 27 17 7 3 7 27 43 156
2014 Client contact centre 12 31 32 13 9 2 0 23 45 41
2014 Federal regulators 14 33 35 9 6 4 0 15 49 57
2014 Compliance, inspection and enforcement 25 31 20 19 5 0 0 23 56 24
2014 Communications or public affairs 26 21 31 15 5 0 2 20 48 132
2014 Security 19 13 26 26 7 8 0 37 35 15
2014 Science and technology 32 30 22 8 4 2 3 13 65 1174
2014 Library services 6 25 31 21 18 0 0 39 30 16
2014 Administration and operations 20 32 30 11 4 2 2 16 53 367
2014 Human resources 20 20 40 10 8 1 1 18 41 88
2014 Financial management 20 22 36 14 4 1 3 19 44 121
2014 Procurement 16 30 32 10 3 0 8 15 50 29
2014 Real property 21 31 38 10 0 0 0 10 52 36
2014 Materiel management 9 36 35 19 0 0 0 19 45 11
2014 Information management 9 22 36 18 9 2 5 28 34 115
2014 Information technology 16 19 43 12 8 1 1 21 36 146
2014 Internal audit 0 22 55 6 11 0 6 18 24 18
2014 Evaluation 20 0 34 27 6 0 13 38 23 15
2014 Other services to the public 33 19 22 8 8 1 9 18 58 84
2014 None of the above 22 27 26 12 7 3 2 20 52 410

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 14 16 35 27 0 0 62 21 24
2020 Federal regulators 5 20 38 27 10 0 0 37 25 41
2020 Compliance, inspection and enforcement 10 10 27 38 15 0 0 53 20 30
2020 Communications or public affairs 5 9 25 36 23 0 2 60 15 98
2020 Security 9 0 31 51 9 0 0 60 9 12
2020 Science and technology 4 12 37 31 14 1 2 46 16 1033
2020 Library services 17 25 23 8 26 0 0 35 43 11
2020 Administration and operations 5 12 36 29 16 1 1 46 17 283
2020 Human resources 2 20 31 31 15 1 0 47 22 88
2020 Financial management 3 14 35 35 11 0 1 47 17 96
2020 Procurement 17 4 44 17 18 0 0 35 22 22
2020 Real property 0 3 39 35 22 0 0 57 3 31
2020 Materiel management 0 0 38 7 55 0 0 62 0 12
2020 Information management 5 14 41 26 13 2 0 39 19 58
2020 Information technology 6 14 33 33 13 0 1 46 20 112
2020 Internal audit 16 14 38 8 17 0 8 26 33 12
2020 Evaluation 9 9 64 9 9 0 0 18 18 11
2020 Data sciences 2 8 37 32 16 1 3 50 11 87
2020 Policy 6 17 41 28 9 0 0 36 22 483
2020 Project management 7 19 29 30 14 0 1 45 26 144
2020 Other services to the public 0 33 24 17 26 0 0 43 33 30
2020 None of the above 5 9 44 28 10 0 3 39 15 117
2019 Client contact centre 0 15 40 28 10 4 3 41 16 31
2019 Federal regulators 3 16 34 40 3 4 0 45 20 35
2019 Compliance, inspection and enforcement 5 22 23 39 11 0 0 50 28 18
2019 Communications or public affairs 1 13 26 34 25 0 1 60 14 98
2019 Access to information and privacy 0 15 31 40 7 7 0 51 16 13
2019 Security 8 12 36 12 25 0 6 39 22 16
2019 Science and technology 7 16 32 28 14 1 2 43 24 983
2019 Library services 8 17 19 40 16 0 0 56 25 12
2019 Administration and operations 10 10 31 26 19 1 4 47 21 270
2019 Human resources 4 16 33 28 15 1 3 44 21 107
2019 Financial management 3 10 33 36 13 4 1 51 14 104
2019 Procurement 0 17 47 28 8 0 0 36 17 34
2019 Real property 2 18 46 18 13 0 2 32 21 38
2019 Materiel management 0 13 62 25 0 0 0 25 13 10
2019 Information management 8 21 29 31 9 0 1 41 30 63
2019 Information technology 11 12 32 29 15 0 1 45 22 105
2019 Internal audit 7 30 30 20 12 0 0 32 37 14
2019 Data sciences 7 15 34 23 15 3 3 41 23 74
2019 Policy 5 17 37 25 14 1 1 40 23 412
2019 Project management 8 12 35 33 10 1 1 43 21 139
2019 Other services to the public 10 12 48 18 13 0 0 31 21 44
2019 None of the above 6 15 29 26 22 1 1 49 22 154
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 25 29 9 0 4 7 57 10 24
2020 Federal regulators 27 30 17 9 12 5 0 60 22 41
2020 Compliance, inspection and enforcement 25 27 13 12 10 7 6 60 25 30
2020 Communications or public affairs 32 29 17 5 6 3 7 68 13 98
2020 Security 9 25 34 24 9 0 0 33 33 12
2020 Science and technology 28 31 17 7 5 8 4 67 14 1035
2020 Library services 26 22 17 26 8 0 0 49 35 11
2020 Administration and operations 30 31 16 8 7 4 3 66 16 284
2020 Human resources 22 30 15 10 6 10 7 63 19 87
2020 Financial management 29 28 11 13 4 7 8 67 21 97
2020 Procurement 41 24 13 13 0 4 4 71 14 22
2020 Real property 39 23 13 6 11 6 3 67 19 31
2020 Materiel management 7 34 21 10 10 19 0 50 24 12
2020 Information management 31 29 17 7 5 8 3 67 13 58
2020 Information technology 32 31 19 6 3 4 4 69 10 112
2020 Internal audit 22 16 14 0 8 40 0 63 13 12
2020 Evaluation 27 18 45 0 0 9 0 50 0 11
2020 Data sciences 30 26 21 8 2 11 1 64 11 86
2020 Policy 34 27 14 6 4 8 6 72 12 485
2020 Project management 23 41 18 7 3 6 4 70 10 144
2020 Other services to the public 32 22 16 6 9 5 10 63 18 30
2020 None of the above 31 26 12 8 8 11 4 68 18 116
2019 Client contact centre 22 33 22 6 15 0 3 56 21 31
2019 Federal regulators 17 34 14 17 11 3 3 55 30 35
2019 Compliance, inspection and enforcement 28 6 17 22 5 16 5 43 35 18
2019 Communications or public affairs 35 28 7 9 7 7 8 74 18 99
2019 Access to information and privacy 22 16 17 15 23 7 0 41 41 13
2019 Security 37 26 12 12 13 0 0 62 25 16
2019 Science and technology 33 27 13 10 7 6 4 66 19 983
2019 Library services 61 16 0 15 8 0 0 77 23 12
2019 Administration and operations 26 24 16 14 13 5 4 54 29 271
2019 Human resources 30 30 11 12 6 4 7 67 20 108
2019 Financial management 30 25 18 6 4 8 9 67 12 105
2019 Procurement 33 32 24 10 0 3 0 66 10 34
2019 Real property 41 30 12 10 0 3 5 76 11 38
2019 Information management 25 42 11 3 6 7 6 77 11 63
2019 Information technology 30 21 22 8 8 7 5 58 18 106
2019 Internal audit 36 22 6 13 8 15 0 68 25 14
2019 Data sciences 32 31 9 6 5 14 4 76 13 74
2019 Policy 36 25 14 10 4 5 5 68 16 413
2019 Project management 29 25 12 12 7 11 3 63 22 139
2019 Other services to the public 31 23 17 12 6 4 7 61 21 44
2019 None of the above 34 25 15 7 7 6 6 67 16 153
2018 Client contact centre 11 30 25 24 0 6 2 45 27 25
2018 Federal regulators 33 15 20 15 8 5 3 53 25 39
2018 Compliance, inspection and enforcement 12 32 26 10 0 4 16 56 12 25
2018 Communications or public affairs 29 30 12 16 5 4 4 64 22 99
2018 Access to information and privacy 19 10 20 41 10 0 0 29 51 10
2018 Security 23 48 7 7 0 7 7 83 9 13
2018 Science and technology 23 33 16 10 7 8 3 64 19 959
2018 Administration and operations 24 28 18 13 11 4 2 56 25 269
2018 Human resources 20 43 17 5 9 3 3 67 15 93
2018 Financial management 24 33 23 9 3 3 5 62 13 114
2018 Procurement 23 40 11 17 3 6 0 68 21 29
2018 Real property 32 36 14 16 2 0 0 68 18 40
2018 Information management 16 35 20 9 11 2 8 56 22 55
2018 Information technology 20 35 25 4 2 7 6 64 7 91
2018 Internal audit 8 15 27 0 7 36 7 39 13 13
2018 Data sciences 27 35 16 7 7 5 3 67 15 69
2018 Policy 29 33 14 6 5 8 6 71 13 371
2018 Project management 22 31 13 15 8 8 4 59 26 118
2018 Other services to the public 29 31 16 19 5 0 0 60 24 35
2018 None of the above 26 33 18 6 7 7 3 65 15 132
2017 Client contact centre 18 25 21 22 11 0 3 44 34 28
2017 Federal regulators 17 35 21 8 11 8 0 57 21 37
2017 Compliance, inspection and enforcement 15 53 5 16 11 0 0 68 27 19
2017 Communications or public affairs 26 30 15 14 9 4 2 59 25 98
2017 Access to information and privacy 34 42 0 16 8 0 0 76 24 12
2017 Security 10 60 10 10 10 0 0 70 20 10
2017 Science and technology 26 32 16 9 8 6 4 64 19 953
2017 Library services 30 30 10 20 0 0 10 67 22 10
2017 Administration and operations 31 26 16 7 9 7 5 64 18 291
2017 Human resources 27 32 10 10 9 5 6 67 22 100
2017 Financial management 30 32 12 12 8 2 4 66 21 99
2017 Procurement 25 36 21 4 4 11 0 67 9 22
2017 Real property 43 22 12 9 10 3 0 67 20 31
2017 Information management 21 32 19 7 12 5 3 58 21 73
2017 Information technology 22 34 12 9 6 9 8 67 18 136
2017 Internal audit 6 43 7 7 0 14 22 77 11 14
2017 Evaluation 59 17 0 7 17 0 0 76 24 12
2017 Data sciences 33 36 10 5 4 8 4 78 11 70
2017 Policy 28 31 13 5 7 8 7 70 14 323
2017 Project management 20 41 15 12 5 5 1 65 19 109
2017 Other services to the public 34 19 18 9 10 3 7 59 21 40
2017 None of the above 29 26 13 12 9 6 4 61 24 158
2014 Client contact centre 30 34 7 13 9 5 2 68 25 41
2014 Federal regulators 25 30 17 12 3 11 2 63 17 57
2014 Compliance, inspection and enforcement 33 18 13 21 8 0 7 54 31 24
2014 Communications or public affairs 30 29 16 12 11 1 2 60 24 132
2014 Security 21 19 14 25 15 6 0 42 43 15
2014 Science and technology 29 32 15 9 6 6 3 67 17 1175
2014 Library services 53 16 19 6 6 0 0 69 13 17
2014 Administration and operations 33 27 13 11 10 1 5 64 23 367
2014 Human resources 31 24 10 13 12 5 5 61 28 90
2014 Financial management 29 35 7 11 10 5 2 70 23 121
2014 Procurement 32 25 10 3 17 8 4 65 23 29
2014 Real property 37 32 6 8 5 6 6 79 15 36
2014 Materiel management 17 26 10 19 17 10 0 48 40 11
2014 Information management 29 38 10 2 10 6 5 76 13 115
2014 Information technology 33 28 19 8 2 7 3 68 11 146
2014 Internal audit 39 17 17 11 11 5 0 59 24 18
2014 Evaluation 27 13 21 13 0 19 6 54 18 15
2014 Other services to the public 35 25 16 8 4 8 4 68 14 84
2014 None of the above 31 27 14 9 8 7 4 65 19 412

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 34 14 12 0 0 0 75 12 24
2020 Federal regulators 39 27 12 12 9 0 0 66 21 41
2020 Compliance, inspection and enforcement 52 23 7 16 3 0 0 74 19 30
2020 Communications or public affairs 64 16 6 7 7 0 0 80 14 98
2020 Security 41 25 17 17 0 0 0 66 17 12
2020 Science and technology 48 28 8 8 6 1 0 77 14 1033
2020 Library services 57 8 0 9 25 0 0 66 34 11
2020 Administration and operations 51 27 11 5 6 1 0 78 11 284
2020 Human resources 49 26 8 9 6 2 1 77 15 87
2020 Financial management 51 29 7 11 2 0 0 80 13 97
2020 Procurement 59 20 18 0 4 0 0 78 4 22
2020 Real property 55 19 6 17 3 0 0 74 20 31
2020 Materiel management 66 19 14 0 0 0 0 86 0 12
2020 Information management 53 30 3 7 3 3 0 86 10 57
2020 Information technology 54 33 5 5 3 0 0 87 8 111
2020 Internal audit 46 47 0 0 8 0 0 92 8 12
2020 Evaluation 45 36 9 0 0 9 0 90 0 11
2020 Data sciences 52 24 14 7 2 1 0 77 9 86
2020 Policy 55 26 7 8 3 0 0 82 11 484
2020 Project management 44 35 10 7 3 1 0 80 10 143
2020 Other services to the public 59 22 9 5 5 0 0 81 9 30
2020 None of the above 54 25 6 9 4 2 0 80 13 116
2019 Client contact centre 35 33 14 14 4 0 0 68 18 31
2019 Federal regulators 37 26 11 8 14 4 0 66 23 35
2019 Compliance, inspection and enforcement 39 29 0 21 11 0 0 68 32 18
2019 Communications or public affairs 54 23 9 6 8 1 0 77 13 98
2019 Access to information and privacy 22 23 0 16 39 0 0 45 55 13
2019 Security 41 12 6 12 19 0 8 59 34 16
2019 Science and technology 48 27 9 9 6 2 0 76 15 983
2019 Library services 68 32 0 0 0 0 0 100 0 12
2019 Administration and operations 38 30 10 9 11 0 0 69 21 271
2019 Human resources 50 25 8 10 5 0 1 76 15 108
2019 Financial management 56 29 7 2 3 2 1 87 5 104
2019 Procurement 56 19 6 5 14 0 0 74 19 34
2019 Real property 66 22 5 8 0 0 0 87 8 38
2019 Materiel management 33 7 12 26 23 0 0 39 48 10
2019 Information management 45 33 7 8 6 0 1 79 14 63
2019 Information technology 39 35 10 9 6 1 0 75 15 106
2019 Internal audit 43 37 0 15 6 0 0 80 20 14
2019 Data sciences 48 32 9 7 4 0 0 80 11 74
2019 Policy 51 25 8 11 4 1 0 77 15 412
2019 Project management 39 26 11 12 11 2 0 65 24 138
2019 Other services to the public 55 27 7 4 6 0 0 82 11 44
2019 None of the above 50 25 9 9 7 0 1 76 15 154
2018 Client contact centre 24 47 12 18 0 0 0 70 18 25
2018 Federal regulators 47 21 10 12 10 0 0 68 22 39
2018 Compliance, inspection and enforcement 70 3 16 4 8 0 0 72 12 25
2018 Communications or public affairs 45 25 11 8 6 2 3 74 15 99
2018 Access to information and privacy 29 20 20 10 21 0 0 49 31 10
2018 Security 45 33 0 15 0 7 0 84 16 13
2018 Science and technology 40 32 10 10 6 1 1 73 16 957
2018 Administration and operations 39 28 12 12 8 1 1 68 20 270
2018 Human resources 43 30 8 7 9 3 0 76 16 93
2018 Financial management 51 34 9 4 2 0 0 85 6 114
2018 Procurement 63 23 3 3 4 4 0 90 7 29
2018 Real property 48 25 11 11 5 0 0 73 16 40
2018 Information management 29 41 11 5 13 0 2 71 18 55
2018 Information technology 41 34 10 7 2 4 1 79 10 91
2018 Internal audit 44 28 7 15 0 7 0 77 16 13
2018 Data sciences 36 37 11 10 4 1 0 74 15 69
2018 Policy 46 24 11 12 6 1 0 71 18 369
2018 Project management 42 26 8 15 8 0 1 68 23 118
2018 Other services to the public 44 27 7 11 11 0 0 71 22 35
2018 None of the above 46 24 10 11 8 1 1 71 19 132
2017 Client contact centre 32 42 15 3 7 0 0 74 11 28
2017 Federal regulators 44 22 18 8 8 0 0 66 16 37
2017 Compliance, inspection and enforcement 36 26 5 22 10 0 0 62 32 19
2017 Communications or public affairs 35 42 7 12 4 0 0 77 16 98
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 12
2017 Security 31 30 10 20 10 0 0 60 30 10
2017 Science and technology 41 31 9 11 6 1 0 74 17 953
2017 Library services 50 30 10 10 0 0 0 80 10 10
2017 Administration and operations 45 28 10 8 7 2 0 74 16 290
2017 Human resources 48 27 6 13 7 0 0 74 20 99
2017 Financial management 47 32 8 5 8 0 0 79 13 99
2017 Procurement 50 23 19 0 8 0 0 73 8 22
2017 Real property 63 17 3 4 10 3 0 82 14 30
2017 Information management 41 36 10 5 7 1 0 78 12 74
2017 Information technology 42 35 9 5 7 2 0 79 13 136
2017 Internal audit 27 44 22 0 7 0 0 71 7 14
2017 Evaluation 59 24 0 0 17 0 0 83 17 12
2017 Data sciences 56 27 10 4 1 0 1 84 6 70
2017 Policy 44 33 6 8 7 2 0 78 16 323
2017 Project management 38 30 18 11 3 1 1 69 13 109
2017 Other services to the public 45 17 17 9 10 3 0 63 20 40
2017 None of the above 43 29 10 7 8 1 1 74 16 158
2014 Client contact centre 47 24 12 6 9 2 0 73 15 41
2014 Federal regulators 36 38 17 3 3 2 0 76 7 57
2014 Compliance, inspection and enforcement 41 32 12 12 4 0 0 73 15 24
2014 Communications or public affairs 42 26 8 12 11 1 0 68 23 132
2014 Security 21 26 25 13 15 0 0 47 27 15
2014 Science and technology 39 34 8 10 7 1 0 75 17 1175
2014 Library services 52 36 0 6 6 0 0 87 13 17
2014 Administration and operations 44 28 9 7 11 1 0 73 18 367
2014 Human resources 48 23 8 10 10 1 1 72 20 90
2014 Financial management 40 35 10 6 7 2 1 76 13 121
2014 Procurement 47 29 10 3 10 0 0 76 13 29
2014 Real property 39 36 8 12 3 3 0 77 15 36
2014 Materiel management 16 38 10 19 17 0 0 53 36 11
2014 Information management 43 35 9 7 7 0 0 78 13 115
2014 Information technology 46 32 10 8 4 1 0 78 12 146
2014 Internal audit 44 34 6 5 5 6 0 83 11 18
2014 Evaluation 40 27 6 27 0 0 0 67 27 15
2014 Other services to the public 41 30 9 14 6 0 0 71 20 84
2014 None of the above 43 28 11 10 7 1 0 72 17 412

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 49 6 4 0 0 0 90 4 23
2020 Federal regulators 44 34 5 7 9 0 0 79 17 41
2020 Compliance, inspection and enforcement 49 29 10 3 9 0 0 78 12 30
2020 Communications or public affairs 71 22 5 2 0 0 0 93 2 98
2020 Security 50 25 17 8 0 0 0 74 8 12
2020 Science and technology 54 31 7 5 2 0 0 86 7 1033
2020 Library services 49 43 0 9 0 0 0 91 9 11
2020 Administration and operations 56 28 10 4 2 0 0 84 6 284
2020 Human resources 55 31 7 2 5 0 0 86 7 88
2020 Financial management 56 32 3 8 1 0 0 88 9 95
2020 Procurement 65 26 9 0 0 0 0 91 0 22
2020 Real property 68 18 4 6 3 0 0 86 10 31
2020 Materiel management 49 27 5 19 0 0 0 76 19 12
2020 Information management 60 22 11 4 3 0 0 82 7 58
2020 Information technology 58 32 4 5 2 0 0 89 7 110
2020 Internal audit 57 17 0 8 0 18 0 90 10 11
2020 Evaluation 50 40 10 0 0 0 0 90 0 10
2020 Data sciences 59 32 3 3 1 1 0 92 5 86
2020 Policy 70 19 4 4 2 0 0 89 7 483
2020 Project management 54 34 5 5 2 0 0 88 7 141
2020 Other services to the public 63 22 0 15 0 0 0 85 15 30
2020 None of the above 57 28 8 3 4 1 0 85 7 116
2019 Client contact centre 46 41 7 2 4 0 0 87 7 31
2019 Federal regulators 41 26 14 11 8 0 0 67 19 35
2019 Compliance, inspection and enforcement 35 32 11 16 6 0 0 67 22 18
2019 Communications or public affairs 60 29 5 5 2 0 0 89 7 99
2019 Access to information and privacy 45 7 7 24 16 0 0 53 40 13
2019 Security 48 19 7 6 12 0 8 72 20 16
2019 Science and technology 52 33 6 6 2 0 0 86 8 982
2019 Library services 68 15 8 8 0 0 0 83 8 12
2019 Administration and operations 41 36 8 9 5 0 0 78 14 270
2019 Human resources 51 29 6 11 2 0 1 81 13 107
2019 Financial management 58 32 4 4 2 0 0 90 6 105
2019 Procurement 53 37 5 5 0 0 0 90 5 34
2019 Real property 66 19 5 10 0 0 0 85 10 38
2019 Materiel management 33 35 7 0 26 0 0 67 26 10
2019 Information management 43 44 5 6 2 0 0 88 7 63
2019 Information technology 44 36 6 7 7 1 0 81 13 106
2019 Internal audit 43 23 7 27 0 0 0 66 27 14
2019 Data sciences 54 32 5 7 1 0 0 86 9 74
2019 Policy 62 25 5 6 2 0 0 87 8 411
2019 Project management 50 29 9 7 5 0 0 80 11 138
2019 Other services to the public 62 20 6 8 4 0 0 82 12 44
2019 None of the above 59 23 7 6 4 0 1 82 10 154
2018 Client contact centre 15 49 14 17 0 5 0 67 18 24
2018 Federal regulators 35 50 5 8 3 0 0 84 10 38
2018 Compliance, inspection and enforcement 72 20 0 0 8 0 0 92 8 25
2018 Communications or public affairs 47 31 8 10 1 0 3 81 11 99
2018 Access to information and privacy 39 31 10 20 0 0 0 70 20 10
2018 Security 56 30 7 0 7 0 0 85 7 13
2018 Science and technology 47 36 7 7 3 0 1 83 10 958
2018 Administration and operations 47 32 7 7 6 0 1 80 13 268
2018 Human resources 46 34 10 4 5 0 0 80 10 92
2018 Financial management 53 36 6 4 1 0 0 90 4 114
2018 Procurement 35 49 0 9 7 0 0 84 16 29
2018 Real property 62 29 5 5 0 0 0 90 5 40
2018 Information management 39 38 6 9 6 0 2 78 15 55
2018 Information technology 45 45 4 4 1 1 0 92 5 91
2018 Internal audit 64 21 15 0 0 0 0 85 0 13
2018 Data sciences 42 38 12 6 3 0 0 80 8 69
2018 Policy 62 26 5 5 2 0 0 88 7 372
2018 Project management 50 33 10 2 4 0 1 84 6 118
2018 Other services to the public 48 34 8 6 5 0 0 81 11 35
2018 None of the above 48 29 10 7 5 0 0 78 12 132
2017 Client contact centre 29 42 21 7 0 0 0 72 7 28
2017 Federal regulators 36 53 3 3 5 0 0 89 8 37
2017 Compliance, inspection and enforcement 42 32 6 15 5 0 0 74 21 19
2017 Communications or public affairs 41 40 6 10 3 0 0 81 13 98
2017 Access to information and privacy 25 41 25 8 0 0 0 66 8 12
2017 Security 40 40 0 10 10 0 0 80 20 10
2017 Science and technology 46 36 8 7 3 0 0 82 10 951
2017 Library services 60 40 0 0 0 0 0 100 0 10
2017 Administration and operations 51 31 7 7 4 1 0 82 11 290
2017 Human resources 49 31 5 9 6 1 0 81 14 99
2017 Financial management 46 37 7 5 4 0 0 84 9 99
2017 Procurement 50 36 4 4 6 0 0 86 10 22
2017 Real property 62 19 10 6 4 0 0 80 10 31
2017 Information management 39 40 7 11 3 0 0 79 14 74
2017 Information technology 49 40 5 5 1 0 0 89 6 136
2017 Internal audit 49 51 0 0 0 0 0 100 0 14
2017 Evaluation 42 26 15 0 17 0 0 67 17 12
2017 Data sciences 61 28 9 1 1 0 0 89 3 71
2017 Policy 56 29 7 4 4 0 0 86 7 322
2017 Project management 38 41 10 8 3 0 0 80 11 109
2017 Other services to the public 46 29 8 10 5 3 0 77 15 39
2017 None of the above 46 37 4 10 2 0 1 83 12 157
2014 Client contact centre 42 39 11 4 5 0 0 80 9 41
2014 Federal regulators 45 40 9 5 1 0 0 85 7 57
2014 Compliance, inspection and enforcement 41 39 9 8 4 0 0 80 12 24
2014 Communications or public affairs 43 35 9 10 3 0 0 78 13 132
2014 Security 33 35 13 13 6 0 0 68 19 15
2014 Science and technology 43 41 8 6 2 0 0 84 8 1175
2014 Library services 57 25 5 13 0 0 0 82 13 17
2014 Administration and operations 43 35 11 7 3 0 0 78 10 367
2014 Human resources 42 35 9 5 8 0 1 78 13 90
2014 Financial management 40 42 7 6 5 0 0 82 11 121
2014 Procurement 48 25 21 6 0 0 0 73 6 29
2014 Real property 53 37 5 5 0 0 0 89 5 36
2014 Materiel management 34 30 10 17 9 0 0 64 26 11
2014 Information management 44 43 7 2 3 0 0 87 6 115
2014 Information technology 47 36 12 2 2 1 0 84 4 146
2014 Internal audit 32 45 12 10 0 0 0 78 10 18
2014 Evaluation 33 40 13 7 7 0 0 73 13 15
2014 Other services to the public 49 39 6 2 4 0 0 88 6 84
2014 None of the above 43 36 10 5 4 1 1 80 10 411

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 55 12 6 0 0 0 82 6 24
2020 Federal regulators 49 24 10 5 12 0 0 74 16 41
2020 Compliance, inspection and enforcement 43 38 10 0 6 3 0 83 6 30
2020 Communications or public affairs 55 32 8 4 1 0 0 86 5 97
2020 Security 51 40 9 0 0 0 0 91 0 12
2020 Science and technology 51 33 7 4 2 1 0 86 7 1028
2020 Library services 57 25 0 17 0 0 0 83 17 11
2020 Administration and operations 47 34 10 6 2 0 0 82 8 282
2020 Human resources 45 36 10 6 3 0 0 81 9 87
2020 Financial management 49 38 5 5 1 0 1 88 6 97
2020 Procurement 61 34 5 0 0 0 0 95 0 21
2020 Real property 54 23 13 4 6 0 0 77 11 31
2020 Materiel management 50 26 24 0 0 0 0 76 0 12
2020 Information management 53 35 3 2 3 2 2 91 5 57
2020 Information technology 43 45 8 1 3 0 0 88 4 109
2020 Internal audit 52 31 17 0 0 0 0 83 0 12
2020 Evaluation 55 36 0 0 0 9 0 100 0 11
2020 Data sciences 46 30 20 2 1 1 0 77 3 85
2020 Policy 59 28 5 6 1 0 0 87 7 479
2020 Project management 51 36 7 6 0 0 0 87 6 143
2020 Other services to the public 55 29 11 0 0 5 0 88 0 29
2020 None of the above 55 32 6 1 3 0 3 89 5 115
2019 Client contact centre 33 39 24 0 4 0 0 72 4 31
2019 Federal regulators 38 43 8 11 0 0 0 81 11 35
2019 Compliance, inspection and enforcement 22 40 5 11 11 11 0 69 25 18
2019 Communications or public affairs 58 28 8 4 3 0 0 86 7 99
2019 Access to information and privacy 38 22 16 17 7 0 0 60 24 13
2019 Security 44 20 30 7 0 0 0 64 7 15
2019 Science and technology 50 33 10 5 1 1 0 83 7 983
2019 Library services 61 23 16 0 0 0 0 84 0 12
2019 Administration and operations 45 27 13 10 3 0 1 73 14 271
2019 Human resources 45 35 11 5 2 1 0 81 8 108
2019 Financial management 55 30 10 3 2 1 0 86 5 105
2019 Procurement 48 29 13 10 0 0 0 77 10 34
2019 Real property 56 29 9 3 2 0 0 85 5 38
2019 Materiel management 20 42 13 0 13 13 0 70 15 10
2019 Information management 40 43 6 4 5 0 1 84 9 63
2019 Information technology 38 41 8 9 3 0 1 80 12 106
2019 Internal audit 43 44 7 6 0 0 0 88 6 14
2019 Data sciences 47 32 10 8 1 1 0 81 9 74
2019 Policy 57 30 8 4 1 0 0 87 5 413
2019 Project management 45 31 13 7 3 1 0 77 10 139
2019 Other services to the public 47 32 12 6 0 2 0 81 6 44
2019 None of the above 51 26 14 5 3 1 0 77 8 154
2018 Client contact centre 11 53 27 3 5 0 0 64 8 25
2018 Federal regulators 46 34 15 3 3 0 0 80 5 38
2018 Compliance, inspection and enforcement 49 31 13 4 4 0 0 79 8 25
2018 Communications or public affairs 54 30 7 2 3 1 3 88 5 99
2018 Access to information and privacy 39 10 30 21 0 0 0 49 21 10
2018 Security 52 33 15 0 0 0 0 85 0 13
2018 Science and technology 43 40 8 5 2 1 0 84 8 959
2018 Administration and operations 40 35 16 4 4 2 0 76 8 270
2018 Human resources 48 39 5 2 3 2 0 89 5 92
2018 Financial management 46 43 7 4 0 0 0 89 4 114
2018 Procurement 41 38 10 0 0 8 4 89 0 29
2018 Real property 53 36 9 2 0 0 0 89 2 40
2018 Information management 31 42 12 6 6 2 2 76 12 55
2018 Information technology 35 44 13 5 0 3 0 82 5 91
2018 Internal audit 43 43 0 0 7 7 0 92 8 13
2018 Data sciences 32 51 10 7 0 0 0 83 7 69
2018 Policy 51 33 7 4 3 2 0 85 7 372
2018 Project management 39 40 11 7 1 1 1 81 8 117
2018 Other services to the public 32 52 13 3 0 0 0 84 3 35
2018 None of the above 42 37 10 8 3 0 1 79 11 132

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 32 8 10 0 0 4 82 10 24
2020 Federal regulators 46 12 20 9 7 5 0 61 18 41
2020 Compliance, inspection and enforcement 57 3 17 10 7 6 0 64 18 30
2020 Communications or public affairs 64 18 1 7 2 4 3 89 10 98
2020 Security 50 16 26 0 0 9 0 72 0 12
2020 Science and technology 52 22 8 3 3 8 4 84 7 1034
2020 Library services 43 40 0 0 8 0 9 91 9 11
2020 Administration and operations 52 22 13 3 3 5 3 80 7 283
2020 Human resources 49 20 10 2 7 7 4 78 10 88
2020 Financial management 46 30 9 5 2 5 3 82 8 97
2020 Procurement 48 35 4 0 4 4 4 91 5 22
2020 Real property 64 17 3 0 3 9 3 93 4 30
2020 Materiel management 57 24 10 0 0 10 0 89 0 12
2020 Information management 51 19 10 4 3 10 3 81 8 58
2020 Information technology 42 30 10 4 1 10 3 83 6 112
2020 Internal audit 46 31 0 8 0 16 0 91 9 12
2020 Evaluation 45 36 0 0 0 18 0 100 0 11
2020 Data sciences 45 26 11 2 4 8 3 80 7 86
2020 Policy 54 21 6 5 3 7 4 84 9 485
2020 Project management 46 34 7 3 1 4 5 87 5 144
2020 Other services to the public 62 20 3 0 0 8 6 96 0 30
2020 None of the above 57 21 10 1 5 2 3 82 7 116
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 29 7 6 0 0 0 87 6 24
2020 Federal regulators 48 34 9 2 7 0 0 82 9 42
2020 Compliance, inspection and enforcement 45 19 10 4 6 6 9 76 12 30
2020 Communications or public affairs 55 27 13 2 1 0 2 83 3 98
2020 Security 58 25 9 9 0 0 0 83 9 12
2020 Science and technology 53 26 11 4 3 1 2 82 7 1035
2020 Library services 35 48 0 9 8 0 0 83 17 11
2020 Administration and operations 50 26 16 3 2 1 2 79 5 284
2020 Human resources 48 23 9 4 6 2 7 79 11 89
2020 Financial management 64 17 12 3 1 1 2 83 4 98
2020 Procurement 83 9 4 0 0 4 0 96 0 22
2020 Real property 65 9 10 12 3 0 0 74 15 31
2020 Materiel management 34 32 13 0 11 0 11 74 12 11
2020 Information management 42 34 16 0 3 2 3 80 3 58
2020 Information technology 50 28 8 4 5 1 3 82 9 112
2020 Internal audit 44 16 8 24 8 0 0 60 32 12
2020 Evaluation 45 18 27 0 0 0 9 70 0 11
2020 Data sciences 50 24 11 9 1 5 0 78 10 87
2020 Policy 68 21 6 2 1 1 1 90 3 484
2020 Project management 59 28 6 4 0 1 2 89 4 144
2020 Other services to the public 59 13 9 3 5 5 7 81 9 30
2020 None of the above 55 19 11 1 4 4 7 82 6 117
2019 Client contact centre 40 28 21 4 4 0 3 70 8 31
2019 Federal regulators 52 28 12 6 3 0 0 80 8 35
2019 Compliance, inspection and enforcement 41 12 30 0 5 6 6 60 6 17
2019 Communications or public affairs 62 19 7 7 5 0 0 81 12 98
2019 Access to information and privacy 16 22 23 32 0 0 7 41 34 13
2019 Security 31 12 12 18 13 0 13 50 36 16
2019 Science and technology 50 27 14 5 2 1 1 79 7 982
2019 Library services 48 33 0 8 0 0 11 91 9 12
2019 Administration and operations 48 25 16 3 2 0 7 78 5 270
2019 Human resources 48 26 11 4 1 1 8 82 6 108
2019 Financial management 60 23 7 5 1 3 2 87 6 105
2019 Procurement 53 34 9 0 0 5 0 91 0 33
2019 Real property 70 23 3 5 0 0 0 93 5 38
2019 Materiel management 13 25 13 0 23 0 26 52 30 10
2019 Information management 33 38 13 3 7 0 6 76 11 63
2019 Information technology 37 33 20 5 5 0 0 70 10 106
2019 Internal audit 58 28 7 7 0 0 0 86 7 14
2019 Data sciences 43 20 19 10 4 1 3 66 15 74
2019 Policy 64 25 6 2 1 0 1 90 4 412
2019 Project management 53 30 11 3 3 0 1 83 6 139
2019 Other services to the public 67 14 2 4 5 0 8 88 10 43
2019 None of the above 51 22 13 3 3 1 6 79 7 154

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 36 15 8 0 0 0 77 8 24
2020 Federal regulators 43 33 14 0 9 0 0 77 9 42
2020 Compliance, inspection and enforcement 44 20 17 6 7 0 6 68 14 30
2020 Communications or public affairs 45 33 12 4 4 0 1 79 8 98
2020 Security 41 34 25 0 0 0 0 75 0 12
2020 Science and technology 44 32 14 6 4 0 1 76 10 1034
2020 Library services 35 57 0 0 8 0 0 92 8 11
2020 Administration and operations 47 30 11 6 6 0 0 77 12 283
2020 Human resources 47 34 8 3 6 2 0 83 9 89
2020 Financial management 52 32 9 4 3 0 0 85 7 98
2020 Procurement 63 13 20 0 0 4 0 79 0 22
2020 Real property 56 19 5 14 7 0 0 75 20 30
2020 Materiel management 40 29 5 7 19 0 0 69 26 12
2020 Information management 45 35 14 3 3 0 0 80 7 58
2020 Information technology 48 23 9 10 7 3 0 73 18 111
2020 Internal audit 70 16 6 0 8 0 0 86 8 12
2020 Evaluation 36 55 9 0 0 0 0 91 0 11
2020 Data sciences 34 45 10 6 5 0 0 79 11 87
2020 Policy 52 29 8 7 3 0 0 81 11 486
2020 Project management 46 33 14 6 1 1 1 79 7 144
2020 Other services to the public 53 16 10 7 8 3 3 74 15 30
2020 None of the above 47 25 10 11 4 1 2 74 15 116
2019 Client contact centre 35 38 12 7 7 0 0 74 14 31
2019 Federal regulators 47 30 6 12 6 0 0 77 17 34
2019 Compliance, inspection and enforcement 39 23 22 10 0 6 0 66 11 18
2019 Communications or public affairs 47 30 7 7 9 0 1 77 15 98
2019 Access to information and privacy 22 38 17 16 7 0 0 60 23 13
2019 Security 34 22 19 12 13 0 0 56 25 16
2019 Science and technology 42 32 13 7 5 0 1 75 12 980
2019 Library services 43 33 0 17 8 0 0 76 24 12
2019 Administration and operations 45 30 9 9 6 0 1 76 15 271
2019 Human resources 40 35 9 7 7 1 0 76 15 108
2019 Financial management 50 26 10 7 3 3 0 79 11 104
2019 Procurement 59 24 8 5 5 0 0 82 10 33
2019 Real property 54 34 7 5 0 0 0 88 5 38
2019 Materiel management 26 13 25 0 36 0 0 39 36 10
2019 Information management 23 46 12 12 7 0 1 69 19 63
2019 Information technology 39 25 19 10 7 1 0 64 17 106
2019 Internal audit 28 45 6 21 0 0 0 74 21 14
2019 Data sciences 30 42 15 8 5 0 0 72 13 74
2019 Policy 40 33 9 11 5 1 1 75 16 410
2019 Project management 39 33 11 10 6 1 0 73 16 138
2019 Other services to the public 58 24 4 9 5 0 0 82 14 44
2019 None of the above 42 30 12 8 5 1 1 74 14 154
2018 Client contact centre 31 33 11 12 13 0 0 64 25 25
2018 Federal regulators 37 37 8 15 3 0 0 75 17 38
2018 Compliance, inspection and enforcement 60 28 4 0 8 0 0 88 8 25
2018 Communications or public affairs 38 37 11 10 4 0 0 75 14 100
2018 Access to information and privacy 30 10 31 29 0 0 0 40 29 10
2018 Security 30 48 7 0 7 7 0 84 8 13
2018 Science and technology 38 37 12 8 4 0 0 75 12 957
2018 Administration and operations 42 30 14 7 6 1 0 73 13 271
2018 Human resources 42 29 11 10 7 1 0 72 18 93
2018 Financial management 49 31 6 12 0 1 1 81 12 113
2018 Procurement 52 34 11 0 4 0 0 86 4 29
2018 Real property 44 34 17 2 3 0 0 78 5 39
2018 Information management 30 43 13 9 5 0 0 73 14 57
2018 Information technology 29 34 19 13 5 0 0 63 18 91
2018 Internal audit 36 37 7 14 0 0 7 78 15 13
2018 Data sciences 27 45 10 11 6 0 1 73 16 70
2018 Policy 35 37 12 10 5 1 0 73 15 366
2018 Project management 36 37 14 7 2 2 2 76 10 115
2018 Other services to the public 42 21 15 16 6 0 0 63 22 35
2018 None of the above 46 27 12 12 2 0 1 74 14 131
2017 Client contact centre 33 28 18 14 7 0 0 62 21 28
2017 Federal regulators 33 37 11 16 3 0 0 70 19 37
2017 Compliance, inspection and enforcement 53 26 11 10 0 0 0 79 10 19
2017 Communications or public affairs 39 36 17 3 4 0 1 76 7 98
2017 Access to information and privacy 67 33 0 0 0 0 0 100 0 12
2017 Security 20 50 10 10 10 0 0 70 20 10
2017 Science and technology 38 37 11 9 5 0 0 75 14 953
2017 Library services 50 40 0 10 0 0 0 90 10 10
2017 Administration and operations 44 32 11 7 4 0 1 77 12 289
2017 Human resources 37 38 14 7 5 0 0 74 11 100
2017 Financial management 43 37 6 5 8 1 0 81 13 99
2017 Procurement 51 29 11 9 0 0 0 80 9 21
2017 Real property 59 18 0 20 3 0 0 77 23 31
2017 Information management 45 35 5 5 10 0 0 80 15 74
2017 Information technology 30 38 13 9 9 1 0 68 18 136
2017 Internal audit 36 50 0 7 7 0 0 85 15 14
2017 Evaluation 57 17 9 0 17 0 0 74 17 12
2017 Data sciences 49 38 7 3 3 0 0 87 6 69
2017 Policy 38 34 8 13 5 1 0 74 19 323
2017 Project management 36 33 17 10 4 0 0 69 14 109
2017 Other services to the public 37 35 18 5 5 0 0 72 10 40
2017 None of the above 38 36 12 6 6 1 2 75 13 157
2014 Client contact centre 38 44 14 3 2 0 0 81 5 41
2014 Federal regulators 29 42 8 16 3 2 0 72 19 57
2014 Compliance, inspection and enforcement 53 21 8 11 8 0 0 73 19 24
2014 Communications or public affairs 33 41 13 7 6 0 1 75 13 132
2014 Security 60 40 0 0 0 0 0 100 0 15
2014 Science and technology 35 38 11 9 6 0 0 74 15 1174
2014 Library services 40 29 31 0 0 0 0 69 0 17
2014 Administration and operations 45 31 11 6 6 0 0 76 12 367
2014 Human resources 43 29 9 8 10 0 0 73 18 90
2014 Financial management 43 29 9 7 9 3 1 74 17 121
2014 Procurement 70 24 3 0 3 0 0 94 3 29
2014 Real property 47 24 5 17 6 0 0 72 23 36
2014 Materiel management 36 64 0 0 0 0 0 100 0 11
2014 Information management 41 35 12 7 5 0 1 76 12 115
2014 Information technology 38 40 12 4 5 1 0 79 10 146
2014 Internal audit 49 45 0 6 0 0 0 94 6 18
2014 Evaluation 27 53 7 13 0 0 0 80 13 15
2014 Other services to the public 49 30 5 9 5 3 0 81 15 84
2014 None of the above 36 35 12 9 6 1 1 73 15 412

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 31 11 8 0 0 0 81 8 24
2020 Federal regulators 43 30 17 0 7 2 0 75 7 42
2020 Compliance, inspection and enforcement 41 20 23 3 3 0 9 68 7 30
2020 Communications or public affairs 53 25 11 4 5 1 0 79 9 98
2020 Security 59 16 0 9 9 8 0 81 19 12
2020 Science and technology 51 25 12 5 5 1 1 78 9 1032
2020 Library services 49 0 17 17 9 9 0 53 28 11
2020 Administration and operations 56 20 11 5 6 0 1 78 11 283
2020 Human resources 41 25 15 5 6 5 2 72 12 89
2020 Financial management 54 26 12 1 4 2 1 83 5 97
2020 Procurement 59 26 4 0 7 4 0 89 7 22
2020 Real property 48 23 10 10 10 0 0 70 19 31
2020 Materiel management 40 19 21 0 10 0 10 66 11 12
2020 Information management 50 28 9 2 3 5 3 85 5 58
2020 Information technology 51 25 11 5 7 1 0 76 12 112
2020 Internal audit 70 16 6 0 8 0 0 86 8 12
2020 Evaluation 45 45 9 0 0 0 0 91 0 11
2020 Data sciences 44 28 21 1 3 1 1 74 4 87
2020 Policy 57 22 10 5 4 1 1 81 9 484
2020 Project management 51 25 16 4 3 1 0 77 7 143
2020 Other services to the public 56 13 13 7 5 3 3 74 12 30
2020 None of the above 53 17 10 6 6 4 3 76 13 117

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 25 11 8 0 0 0 81 8 24
2020 Federal regulators 43 36 12 2 5 2 0 81 7 42
2020 Compliance, inspection and enforcement 51 20 10 3 10 0 6 76 14 30
2020 Communications or public affairs 58 26 5 7 3 0 0 84 10 97
2020 Security 50 16 17 17 0 0 0 66 17 12
2020 Science and technology 49 30 11 5 3 1 0 80 9 1035
2020 Library services 17 66 8 8 0 0 0 83 8 11
2020 Administration and operations 49 29 12 5 5 0 0 78 10 284
2020 Human resources 46 33 9 7 3 2 0 81 10 89
2020 Financial management 52 33 7 5 4 0 0 85 9 98
2020 Procurement 59 22 4 4 7 4 0 84 11 22
2020 Real property 58 18 3 11 10 0 0 77 20 31
2020 Materiel management 33 52 5 0 10 0 0 86 10 12
2020 Information management 53 25 10 7 5 0 0 78 12 58
2020 Information technology 44 33 8 9 5 0 0 78 15 112
2020 Internal audit 53 39 0 0 8 0 0 92 8 12
2020 Evaluation 60 30 0 0 0 10 0 100 0 10
2020 Data sciences 45 38 9 5 2 1 0 84 8 87
2020 Policy 56 28 8 4 4 0 0 84 8 486
2020 Project management 49 25 17 8 1 0 0 74 9 144
2020 Other services to the public 49 33 0 6 12 0 0 82 18 30
2020 None of the above 54 20 11 7 3 5 1 78 11 117
2019 Client contact centre 28 31 18 12 11 0 0 59 23 31
2019 Federal regulators 52 28 6 6 5 4 0 83 11 35
2019 Compliance, inspection and enforcement 43 35 11 5 0 6 0 83 6 18
2019 Communications or public affairs 51 30 6 7 6 2 0 82 13 98
2019 Access to information and privacy 31 29 17 16 7 0 0 60 23 13
2019 Security 33 29 12 12 6 7 0 67 20 16
2019 Science and technology 45 32 11 8 4 0 1 77 12 979
2019 Library services 43 33 0 24 0 0 0 76 24 12
2019 Administration and operations 44 29 13 8 5 0 0 73 13 270
2019 Human resources 45 36 8 8 3 1 0 82 11 108
2019 Financial management 47 32 8 11 2 1 0 80 13 103
2019 Procurement 61 16 18 0 5 0 0 77 5 33
2019 Real property 63 20 10 7 0 0 0 83 7 38
2019 Materiel management 26 25 26 10 13 0 0 52 23 10
2019 Information management 42 28 17 7 7 0 0 70 13 62
2019 Information technology 41 35 10 6 8 0 0 76 14 104
2019 Internal audit 62 17 6 15 0 0 0 79 15 13
2019 Data sciences 36 39 7 11 5 1 1 77 16 72
2019 Policy 48 31 7 8 5 0 0 79 14 412
2019 Project management 41 31 11 13 3 1 1 73 16 139
2019 Other services to the public 66 14 7 4 9 0 0 80 13 44
2019 None of the above 48 30 11 5 4 1 1 80 9 153
2018 Client contact centre 25 33 17 6 19 0 0 58 25 25
2018 Federal regulators 34 44 8 12 3 0 0 78 15 39
2018 Compliance, inspection and enforcement 67 21 4 0 8 0 0 88 8 25
2018 Communications or public affairs 42 35 7 12 5 0 0 77 16 101
2018 Access to information and privacy 20 21 30 29 0 0 0 41 29 10
2018 Security 32 52 16 0 0 0 0 84 0 12
2018 Science and technology 41 35 12 7 4 0 0 77 11 953
2018 Administration and operations 45 28 12 7 5 1 1 75 13 266
2018 Human resources 45 23 14 12 4 0 1 69 17 92
2018 Financial management 47 28 13 9 3 0 0 75 12 113
2018 Procurement 58 28 11 0 4 0 0 86 4 29
2018 Real property 59 25 6 7 3 0 0 84 10 39
2018 Information management 29 40 9 15 7 0 0 69 22 57
2018 Information technology 33 37 18 11 1 1 0 70 12 91
2018 Internal audit 50 22 14 7 0 7 0 77 8 13
2018 Data sciences 33 41 18 4 4 0 0 74 8 69
2018 Policy 42 35 8 10 5 1 0 78 14 363
2018 Project management 41 36 5 14 3 1 0 79 16 116
2018 Other services to the public 39 21 20 16 3 0 0 61 19 35
2018 None of the above 43 28 10 12 7 0 0 71 19 131
2017 Client contact centre 30 46 11 3 11 0 0 75 14 28
2017 Federal regulators 41 27 14 8 10 0 0 68 18 37
2017 Compliance, inspection and enforcement 52 22 10 10 6 0 0 74 16 19
2017 Communications or public affairs 46 33 8 9 2 1 1 81 11 98
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 12
2017 Security 20 31 40 0 10 0 0 50 10 10
2017 Science and technology 41 32 13 8 5 1 1 75 13 951
2017 Library services 70 10 0 10 10 0 0 80 20 10
2017 Administration and operations 46 30 10 7 5 0 1 78 13 290
2017 Human resources 40 39 10 9 2 1 0 79 11 100
2017 Financial management 44 32 9 6 8 1 0 77 14 99
2017 Procurement 47 38 5 0 11 0 0 85 11 21
2017 Real property 50 27 7 10 6 0 0 77 16 31
2017 Information management 46 34 5 11 4 0 0 80 15 74
2017 Information technology 42 33 10 9 6 1 0 75 14 136
2017 Internal audit 35 57 0 7 0 0 0 93 7 14
2017 Evaluation 60 14 9 0 17 0 0 74 17 12
2017 Data sciences 51 29 13 6 1 0 0 80 7 71
2017 Policy 48 31 8 8 5 1 0 79 13 323
2017 Project management 43 28 14 11 4 0 0 71 15 109
2017 Other services to the public 27 49 12 8 5 0 0 76 12 40
2017 None of the above 44 29 10 9 6 1 1 74 16 155
2014 Client contact centre 39 40 14 6 0 0 0 79 6 41
2014 Federal regulators 43 35 8 7 5 2 0 79 12 57
2014 Compliance, inspection and enforcement 54 19 7 8 7 5 0 76 16 24
2014 Communications or public affairs 38 35 11 8 6 1 0 75 14 132
2014 Security 60 40 0 0 0 0 0 100 0 15
2014 Science and technology 38 35 12 9 6 0 0 73 15 1173
2014 Library services 56 12 14 18 0 0 0 67 18 17
2014 Administration and operations 47 28 10 8 6 1 0 75 14 367
2014 Human resources 44 34 8 5 8 1 0 78 14 90
2014 Financial management 39 33 6 11 8 3 1 75 19 121
2014 Procurement 59 31 3 3 3 0 0 91 6 29
2014 Real property 28 47 3 20 3 0 0 75 23 36
2014 Materiel management 54 27 19 0 0 0 0 81 0 11
2014 Information management 47 35 8 5 3 2 0 84 9 115
2014 Information technology 37 42 10 6 5 0 0 79 11 146
2014 Internal audit 48 34 11 6 0 0 0 83 6 18
2014 Evaluation 40 34 20 0 0 6 0 79 0 15
2014 Other services to the public 49 25 7 14 2 3 2 77 16 84
2014 None of the above 41 31 10 8 7 1 1 74 15 412

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 43 57 24
2020 Federal regulators 41 59 42
2020 Compliance, inspection and enforcement 43 57 30
2020 Communications or public affairs 40 60 98
2020 Security 17 83 12
2020 Science and technology 40 60 1037
2020 Library services 43 57 11
2020 Administration and operations 34 66 284
2020 Human resources 39 61 89
2020 Financial management 44 56 97
2020 Procurement 46 54 22
2020 Real property 23 77 31
2020 Materiel management 34 66 12
2020 Information management 36 64 58
2020 Information technology 45 55 112
2020 Internal audit 47 53 12
2020 Evaluation 64 36 11
2020 Data sciences 39 61 87
2020 Policy 41 59 486
2020 Project management 40 60 144
2020 Other services to the public 38 62 30
2020 None of the above 35 65 117

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 38 4 9 4 0 8 82 14 24
2020 Federal regulators 54 29 5 2 0 5 5 92 3 42
2020 Compliance, inspection and enforcement 74 13 0 0 0 0 13 100 0 30
2020 Communications or public affairs 65 10 6 0 1 2 15 91 1 97
2020 Security 67 0 7 0 0 17 9 90 0 12
2020 Science and technology 60 16 5 1 1 6 11 91 3 1034
2020 Library services 43 17 22 0 0 9 8 73 0 11
2020 Administration and operations 58 17 9 2 1 4 9 86 4 284
2020 Human resources 63 13 9 0 3 3 8 86 4 89
2020 Financial management 54 19 8 2 2 3 12 87 5 98
2020 Procurement 63 13 4 0 0 11 9 95 0 22
2020 Real property 55 19 14 0 3 9 0 81 3 31
2020 Materiel management 42 29 10 0 10 0 10 79 11 12
2020 Information management 60 16 7 0 3 5 9 89 4 58
2020 Information technology 65 16 7 1 0 3 7 91 1 112
2020 Internal audit 46 22 0 0 8 0 24 90 10 12
2020 Evaluation 55 36 0 0 0 0 9 100 0 11
2020 Data sciences 56 25 10 0 1 5 3 88 1 87
2020 Policy 57 16 6 4 2 4 11 86 7 485
2020 Project management 64 17 7 1 0 1 9 91 1 144
2020 Other services to the public 73 3 0 0 0 0 24 100 0 30
2020 None of the above 54 17 7 1 1 5 14 90 2 117

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 19 17 12 0 0 0 71 12 24
2020 Federal regulators 57 33 5 0 5 0 0 91 5 42
2020 Compliance, inspection and enforcement 59 13 13 3 10 0 3 74 13 30
2020 Communications or public affairs 63 22 6 5 2 0 1 87 7 98
2020 Security 59 23 9 9 0 0 0 83 9 12
2020 Science and technology 57 25 9 5 3 0 0 82 8 1036
2020 Library services 35 31 0 34 0 0 0 66 34 11
2020 Administration and operations 63 21 7 4 4 1 0 85 8 283
2020 Human resources 52 28 9 6 4 0 0 80 11 89
2020 Financial management 67 22 4 4 2 0 1 90 6 98
2020 Procurement 78 22 0 0 0 0 0 100 0 22
2020 Real property 54 17 6 20 3 0 0 71 23 31
2020 Materiel management 50 24 0 7 19 0 0 74 26 12
2020 Information management 63 24 7 2 3 2 0 88 5 58
2020 Information technology 63 17 9 8 2 0 1 81 10 112
2020 Internal audit 70 16 6 0 8 0 0 86 8 12
2020 Evaluation 55 45 0 0 0 0 0 100 0 11
2020 Data sciences 51 32 9 3 4 0 0 83 8 87
2020 Policy 61 25 6 5 3 0 0 86 8 485
2020 Project management 61 29 3 5 2 0 0 90 7 144
2020 Other services to the public 62 17 13 3 5 0 0 78 8 30
2020 None of the above 56 22 7 10 1 0 3 81 12 117
2019 Client contact centre 38 31 13 8 11 0 0 69 18 31
2019 Federal regulators 57 17 17 3 5 0 0 74 8 35
2019 Compliance, inspection and enforcement 55 28 11 5 0 0 0 84 5 18
2019 Communications or public affairs 52 32 4 4 8 1 0 85 11 99
2019 Access to information and privacy 38 22 24 8 7 0 0 60 16 13
2019 Security 50 25 6 20 0 0 0 75 20 16
2019 Science and technology 51 29 11 6 3 0 0 80 9 985
2019 Library services 52 16 16 16 0 0 0 68 16 12
2019 Administration and operations 55 23 11 5 6 0 0 78 11 271
2019 Human resources 55 26 11 4 3 0 0 82 7 108
2019 Financial management 49 30 14 5 3 0 0 79 7 105
2019 Procurement 70 18 5 3 4 0 0 88 7 34
2019 Real property 65 23 5 5 0 2 0 90 5 38
2019 Materiel management 33 19 13 23 13 0 0 52 36 10
2019 Information management 47 34 11 3 4 2 0 82 7 63
2019 Information technology 43 33 9 10 5 0 0 77 14 106
2019 Internal audit 43 38 7 12 0 0 0 80 12 14
2019 Data sciences 41 39 8 9 3 0 0 81 12 73
2019 Policy 51 28 10 6 5 0 0 80 11 412
2019 Project management 49 27 10 9 6 0 0 75 14 139
2019 Other services to the public 58 23 9 2 7 0 0 82 9 44
2019 None of the above 54 23 11 8 2 2 0 78 11 153
2018 Client contact centre 31 36 11 6 15 0 0 67 21 25
2018 Federal regulators 44 23 9 15 5 3 0 69 21 39
2018 Compliance, inspection and enforcement 80 8 8 4 0 0 0 88 4 25
2018 Communications or public affairs 49 26 12 12 1 0 0 75 13 101
2018 Access to information and privacy 30 10 41 10 10 0 0 40 19 10
2018 Security 40 45 0 7 7 0 0 85 15 13
2018 Science and technology 48 30 10 7 4 1 0 78 11 957
2018 Administration and operations 51 24 12 6 7 1 0 76 12 270
2018 Human resources 54 18 11 8 9 0 0 72 17 93
2018 Financial management 56 24 7 9 4 0 0 81 12 113
2018 Procurement 62 21 7 3 4 4 0 86 7 29
2018 Real property 63 14 16 7 0 0 0 76 7 38
2018 Information management 33 34 13 13 7 0 0 67 20 57
2018 Information technology 35 38 13 8 4 0 1 74 12 91
2018 Internal audit 43 36 7 7 0 7 0 85 8 13
2018 Data sciences 35 36 15 11 3 0 0 71 13 70
2018 Policy 46 27 13 8 6 0 0 73 14 365
2018 Project management 50 29 7 9 4 1 0 80 13 116
2018 Other services to the public 50 17 16 11 6 0 0 68 16 35
2018 None of the above 47 24 15 8 6 0 0 71 14 130
2017 Client contact centre 37 38 7 7 11 0 0 75 18 28
2017 Federal regulators 47 13 22 14 5 0 0 60 19 37
2017 Compliance, inspection and enforcement 63 26 0 0 11 0 0 89 11 19
2017 Communications or public affairs 53 30 10 5 2 0 0 83 7 98
2017 Access to information and privacy 66 8 8 17 0 0 0 75 17 12
2017 Security 30 50 10 0 10 0 0 80 10 10
2017 Science and technology 48 28 11 7 5 0 1 77 12 951
2017 Library services 60 20 10 0 10 0 0 80 10 10
2017 Administration and operations 55 26 9 5 4 0 0 81 10 288
2017 Human resources 55 23 10 6 6 0 0 77 12 100
2017 Financial management 50 29 6 9 6 0 0 79 15 99
2017 Procurement 50 28 8 6 8 0 0 78 14 22
2017 Real property 59 15 6 9 10 0 0 74 20 31
2017 Information management 58 23 1 13 4 0 0 81 17 74
2017 Information technology 38 37 10 8 6 1 0 75 14 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 83 0 0 0 17 0 0 83 17 12
2017 Data sciences 67 17 9 5 1 0 0 84 7 71
2017 Policy 46 27 10 11 6 0 0 73 16 323
2017 Project management 48 32 10 5 4 0 0 80 10 109
2017 Other services to the public 36 41 13 5 5 0 0 77 9 40
2017 None of the above 46 29 10 4 10 1 0 77 13 157
2014 Client contact centre 41 40 14 2 0 0 3 83 2 41
2014 Federal regulators 40 32 13 12 3 0 0 72 16 57
2014 Compliance, inspection and enforcement 57 23 4 13 4 0 0 80 16 24
2014 Communications or public affairs 47 31 9 8 5 0 0 78 13 132
2014 Security 80 20 0 0 0 0 0 100 0 15
2014 Science and technology 45 30 11 8 5 1 0 76 12 1175
2014 Library services 52 22 20 6 0 0 0 74 6 17
2014 Administration and operations 54 24 11 6 5 0 0 78 11 366
2014 Human resources 52 23 10 8 6 0 1 76 14 90
2014 Financial management 49 23 14 4 9 1 0 73 13 121
2014 Procurement 69 19 6 0 6 0 0 88 6 29
2014 Real property 45 24 9 17 5 0 0 69 22 36
2014 Materiel management 47 43 0 10 0 0 0 90 10 11
2014 Information management 52 30 8 5 4 0 0 82 9 115
2014 Information technology 46 31 12 6 4 1 0 78 10 146
2014 Internal audit 49 34 5 6 6 0 0 83 12 18
2014 Evaluation 46 27 21 7 0 0 0 73 7 15
2014 Other services to the public 53 28 6 5 5 3 0 83 10 84
2014 None of the above 43 30 12 7 7 1 1 74 14 412
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 36 17 0 0 8 0 82 0 23
2020 Federal regulators 34 24 19 7 12 5 0 61 19 42
2020 Compliance, inspection and enforcement 22 22 14 10 6 26 0 60 21 30
2020 Communications or public affairs 48 30 6 6 1 8 0 85 8 98
2020 Security 17 41 25 9 0 9 0 63 9 12
2020 Science and technology 38 30 12 5 3 11 0 78 9 1036
2020 Library services 26 8 26 0 0 40 0 57 0 11
2020 Administration and operations 42 25 16 6 5 6 0 71 12 282
2020 Human resources 30 30 14 10 7 9 0 67 18 89
2020 Financial management 34 36 10 9 3 8 0 76 13 98
2020 Procurement 61 18 9 4 4 4 0 82 9 22
2020 Real property 40 9 19 17 3 12 0 56 23 31
2020 Materiel management 50 19 14 7 0 10 0 77 8 12
2020 Information management 34 31 10 6 2 16 0 78 10 58
2020 Information technology 30 27 20 7 3 13 0 65 11 111
2020 Internal audit 29 24 8 0 16 24 0 69 21 12
2020 Evaluation 27 27 18 0 0 27 0 75 0 11
2020 Data sciences 44 32 10 3 2 9 0 84 5 87
2020 Policy 42 33 7 7 2 9 0 82 10 485
2020 Project management 34 38 15 3 3 7 0 77 6 144
2020 Other services to the public 44 26 10 5 6 8 0 77 12 30
2020 None of the above 35 26 14 7 7 10 0 68 16 116
2019 Client contact centre 22 21 23 12 7 15 0 50 22 31
2019 Federal regulators 35 17 6 14 16 12 0 59 34 35
2019 Compliance, inspection and enforcement 11 17 11 33 11 16 0 34 53 18
2019 Communications or public affairs 39 31 15 6 5 5 0 73 11 99
2019 Access to information and privacy 31 16 7 32 15 0 0 46 46 13
2019 Security 18 4 31 12 25 0 8 25 41 16
2019 Science and technology 31 31 17 7 5 9 0 68 13 984
2019 Library services 39 25 8 8 0 20 0 80 9 12
2019 Administration and operations 35 31 14 8 6 6 1 70 15 272
2019 Human resources 14 36 17 13 6 13 1 58 22 107
2019 Financial management 29 29 23 7 4 8 1 63 12 104
2019 Procurement 58 23 17 0 0 3 0 83 0 34
2019 Real property 43 27 8 7 2 13 0 81 11 38
2019 Materiel management 7 42 13 13 13 13 0 55 30 10
2019 Information management 15 46 17 7 5 8 1 67 14 63
2019 Information technology 24 26 20 8 10 11 0 56 21 106
2019 Internal audit 29 37 12 7 7 8 0 71 15 14
2019 Data sciences 23 31 17 10 4 15 0 63 17 74
2019 Policy 33 31 14 11 6 4 0 68 17 412
2019 Project management 32 29 17 12 5 5 0 65 18 139
2019 Other services to the public 46 25 13 4 2 9 0 78 7 44
2019 None of the above 33 29 12 12 5 9 0 68 18 154
2018 Client contact centre 14 33 32 6 11 4 0 49 18 25
2018 Federal regulators 16 25 31 21 8 0 0 41 28 39
2018 Compliance, inspection and enforcement 40 15 21 8 8 8 0 60 17 25
2018 Communications or public affairs 31 36 12 8 7 6 1 72 15 101
2018 Access to information and privacy 19 20 41 20 0 0 0 39 20 10
2018 Security 35 29 7 15 7 7 0 68 24 13
2018 Science and technology 28 31 16 8 7 9 0 66 16 956
2018 Administration and operations 32 31 14 10 6 7 0 68 17 271
2018 Human resources 19 33 17 18 7 5 1 55 27 93
2018 Financial management 29 32 20 7 6 5 0 64 14 113
2018 Procurement 48 23 24 0 3 3 0 72 3 29
2018 Real property 36 36 16 7 2 3 0 74 9 40
2018 Information management 20 26 20 13 7 13 2 53 23 56
2018 Information technology 20 37 25 3 7 8 0 62 11 91
2018 Internal audit 43 36 0 15 0 7 0 84 16 13
2018 Data sciences 17 35 15 14 8 11 0 58 25 70
2018 Policy 29 30 14 11 8 7 0 64 21 368
2018 Project management 25 31 25 8 3 7 0 60 12 118
2018 Other services to the public 36 25 31 3 3 3 0 63 5 34
2018 None of the above 29 31 21 7 5 7 0 64 13 132
2017 Client contact centre 19 50 20 4 7 0 0 69 11 28
2017 Federal regulators 41 30 8 13 5 3 0 73 19 37
2017 Compliance, inspection and enforcement 21 26 16 16 10 11 0 52 30 19
2017 Communications or public affairs 19 46 11 15 5 4 0 68 21 98
2017 Access to information and privacy 33 42 17 8 0 0 0 75 8 12
2017 Security 10 20 40 10 10 10 0 33 22 10
2017 Science and technology 26 31 17 10 5 11 1 64 17 953
2017 Library services 30 10 0 10 0 50 0 80 20 10
2017 Administration and operations 27 36 14 8 8 7 1 68 17 290
2017 Human resources 27 31 12 11 7 13 0 66 20 100
2017 Financial management 22 35 18 8 8 6 2 62 18 99
2017 Procurement 44 33 8 0 4 11 0 86 5 22
2017 Real property 31 40 22 0 0 6 0 76 0 31
2017 Information management 29 24 18 17 4 8 0 58 23 74
2017 Information technology 20 30 18 10 7 13 1 59 20 136
2017 Internal audit 20 51 15 0 0 15 0 83 0 14
2017 Evaluation 17 33 17 0 9 24 0 66 11 12
2017 Data sciences 29 30 17 8 3 13 0 68 12 71
2017 Policy 25 37 14 11 8 6 0 65 20 323
2017 Project management 26 37 17 9 8 3 0 66 17 109
2017 Other services to the public 34 31 16 0 7 12 0 74 8 40
2017 None of the above 26 30 16 11 6 11 0 64 19 158
2014 Client contact centre 12 33 32 7 0 15 0 54 8 41
2014 Federal regulators 26 34 24 10 1 6 0 63 12 57
2014 Compliance, inspection and enforcement 27 32 13 12 13 4 0 61 26 24
2014 Communications or public affairs 14 30 25 12 7 12 0 50 22 132
2014 Security 15 32 25 15 6 6 0 50 23 15
2014 Science and technology 22 34 17 9 5 12 0 64 17 1175
2014 Library services 33 29 13 12 0 13 0 71 13 17
2014 Administration and operations 27 32 14 11 6 9 0 65 20 367
2014 Human resources 21 36 18 13 8 2 1 59 22 90
2014 Financial management 23 31 19 12 6 8 2 59 21 120
2014 Procurement 32 34 11 10 5 7 0 71 16 29
2014 Real property 13 42 13 11 6 14 0 64 20 36
2014 Materiel management 37 17 10 19 17 0 0 53 36 11
2014 Information management 29 30 12 7 3 17 2 73 12 115
2014 Information technology 19 36 21 7 4 13 0 63 13 146
2014 Internal audit 40 38 10 6 6 0 0 78 12 18
2014 Evaluation 33 33 7 13 0 13 0 76 15 15
2014 Other services to the public 21 41 11 13 2 12 0 71 17 84
2014 None of the above 20 33 19 9 6 12 0 61 18 412

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 38 24 4 0 0 0 72 4 24
2020 Federal regulators 29 22 16 22 9 2 0 52 31 42
2020 Compliance, inspection and enforcement 29 23 13 10 13 13 0 59 26 30
2020 Communications or public affairs 44 36 7 7 3 1 1 82 11 97
2020 Security 17 32 17 33 0 0 0 50 33 12
2020 Science and technology 33 34 16 8 6 3 0 69 14 1038
2020 Library services 26 22 26 17 0 9 0 53 19 11
2020 Administration and operations 39 29 18 6 6 1 0 69 13 283
2020 Human resources 28 33 18 11 8 3 0 62 19 89
2020 Financial management 36 38 11 7 6 2 0 76 13 97
2020 Procurement 44 30 9 13 4 0 0 74 18 22
2020 Real property 35 14 19 16 10 6 0 52 28 31
2020 Materiel management 40 29 21 0 10 0 0 69 10 12
2020 Information management 27 35 22 6 5 5 0 66 11 58
2020 Information technology 26 30 16 15 7 5 0 59 24 112
2020 Internal audit 36 32 8 8 16 0 0 69 23 12
2020 Evaluation 45 36 0 9 0 9 0 90 10 11
2020 Data sciences 40 35 12 7 3 3 0 77 11 87
2020 Policy 40 37 10 7 3 3 0 79 10 484
2020 Project management 27 42 18 12 2 0 0 69 14 143
2020 Other services to the public 41 36 15 5 3 0 0 77 8 30
2020 None of the above 41 26 14 9 7 3 1 69 17 115
2019 Client contact centre 22 24 27 8 10 9 0 50 20 31
2019 Federal regulators 26 37 3 8 19 6 0 68 29 35
2019 Compliance, inspection and enforcement 5 17 16 34 11 16 0 26 54 18
2019 Communications or public affairs 41 35 9 5 8 2 0 77 13 99
2019 Access to information and privacy 38 0 24 23 15 0 0 38 38 13
2019 Security 13 35 6 12 26 0 8 52 41 16
2019 Science and technology 26 30 19 12 9 4 0 59 22 982
2019 Library services 48 0 17 27 0 8 0 52 30 12
2019 Administration and operations 32 38 13 9 5 3 0 71 15 272
2019 Human resources 14 33 23 17 4 9 0 51 23 107
2019 Financial management 27 33 21 12 3 5 0 63 16 104
2019 Procurement 55 24 14 4 0 3 0 81 5 34
2019 Real property 46 28 8 13 5 0 0 74 18 37
2019 Materiel management 7 20 38 10 26 0 0 26 36 10
2019 Information management 17 39 21 10 7 4 1 59 18 63
2019 Information technology 21 27 21 16 12 2 0 49 29 106
2019 Internal audit 29 29 15 28 0 0 0 58 28 14
2019 Data sciences 15 36 17 15 9 9 0 56 26 74
2019 Policy 27 39 14 12 6 2 0 67 19 410
2019 Project management 27 28 20 13 8 3 0 57 22 136
2019 Other services to the public 46 23 16 4 7 4 0 72 11 44
2019 None of the above 36 24 17 12 6 3 0 62 20 154
2018 Client contact centre 14 43 14 19 10 0 0 57 29 25
2018 Federal regulators 19 23 22 24 13 0 0 42 36 38
2018 Compliance, inspection and enforcement 44 16 19 13 8 0 0 60 21 25
2018 Communications or public affairs 32 35 9 15 5 3 0 70 21 101
2018 Access to information and privacy 19 20 39 21 0 0 0 39 21 10
2018 Security 35 22 15 15 7 7 0 61 24 13
2018 Science and technology 21 32 19 14 10 4 0 55 25 958
2018 Administration and operations 31 30 17 14 5 3 0 64 19 268
2018 Human resources 17 36 19 16 7 5 0 56 24 93
2018 Financial management 28 37 14 12 8 1 0 66 20 113
2018 Procurement 44 33 23 0 0 0 0 77 0 29
2018 Real property 32 32 17 15 4 0 0 64 19 40
2018 Information management 12 36 20 12 16 3 2 50 29 56
2018 Information technology 14 38 17 19 11 2 0 53 30 91
2018 Internal audit 43 28 14 7 7 0 0 71 15 13
2018 Data sciences 18 37 20 11 14 1 0 55 25 70
2018 Policy 23 40 16 12 8 1 0 64 20 369
2018 Project management 20 48 12 13 3 4 0 70 17 118
2018 Other services to the public 34 27 24 13 3 0 0 61 16 35
2018 None of the above 28 31 19 16 5 1 0 59 21 132
2017 Client contact centre 26 33 24 7 10 0 0 59 17 28
2017 Federal regulators 31 33 14 14 8 0 0 64 22 36
2017 Compliance, inspection and enforcement 20 21 26 6 22 5 0 43 29 19
2017 Communications or public affairs 19 35 21 16 7 2 0 55 23 98
2017 Access to information and privacy 33 34 17 8 0 0 8 72 9 12
2017 Security 10 20 20 20 20 10 0 33 44 10
2017 Science and technology 20 33 17 16 10 4 0 55 26 952
2017 Library services 10 40 10 10 10 20 0 63 25 10
2017 Administration and operations 25 38 16 11 7 3 1 65 18 291
2017 Human resources 20 38 16 15 5 5 1 62 21 99
2017 Financial management 24 33 22 5 9 6 0 61 15 99
2017 Procurement 45 36 4 0 4 11 0 91 5 22
2017 Real property 42 26 13 10 3 6 0 72 14 31
2017 Information management 23 25 21 20 8 3 0 49 29 74
2017 Information technology 14 30 21 14 16 3 1 46 32 136
2017 Internal audit 27 51 0 15 0 7 0 84 16 14
2017 Evaluation 9 50 9 15 9 9 0 64 26 12
2017 Data sciences 22 28 22 18 6 5 0 52 25 70
2017 Policy 24 39 14 13 7 3 0 66 20 321
2017 Project management 21 36 22 8 10 3 0 59 19 109
2017 Other services to the public 35 21 26 8 7 2 0 58 15 40
2017 None of the above 25 31 20 10 10 5 0 59 21 158
2014 Client contact centre 12 30 34 24 0 0 0 42 24 41
2014 Federal regulators 25 35 8 25 5 2 0 61 30 57
2014 Compliance, inspection and enforcement 26 20 8 25 21 0 0 46 46 24
2014 Communications or public affairs 11 32 30 18 6 3 0 44 25 132
2014 Security 21 19 25 15 13 7 0 43 30 15
2014 Science and technology 16 29 22 18 12 3 0 47 31 1175
2014 Library services 38 23 6 26 6 0 0 61 33 17
2014 Administration and operations 26 35 15 12 7 5 0 64 20 367
2014 Human resources 17 36 28 9 9 0 1 54 17 90
2014 Financial management 19 36 18 13 9 3 1 58 24 120
2014 Procurement 26 21 23 23 8 0 0 47 31 29
2014 Real property 11 35 31 8 12 3 0 47 21 36
2014 Materiel management 16 29 9 10 36 0 0 44 47 11
2014 Information management 27 24 20 17 7 5 2 54 25 115
2014 Information technology 13 34 22 18 7 5 0 50 26 146
2014 Internal audit 45 33 10 6 6 0 0 78 12 18
2014 Evaluation 27 47 0 21 0 6 0 78 22 15
2014 Other services to the public 25 35 14 9 12 5 0 63 22 84
2014 None of the above 18 36 20 15 8 3 0 56 24 411

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 40 18 11 0 8 0 69 12 24
2020 Federal regulators 27 17 17 16 21 2 0 45 38 42
2020 Compliance, inspection and enforcement 23 22 7 32 13 3 0 46 47 30
2020 Communications or public affairs 28 45 13 4 4 5 1 77 9 98
2020 Security 9 25 33 17 9 9 0 36 28 12
2020 Science and technology 22 34 18 12 5 8 0 61 19 1035
2020 Library services 17 18 31 17 0 17 0 42 21 11
2020 Administration and operations 29 29 20 12 7 2 0 60 20 281
2020 Human resources 18 36 17 17 7 5 0 57 25 89
2020 Financial management 22 47 13 12 6 2 0 70 18 98
2020 Procurement 39 26 4 17 9 4 0 68 27 22
2020 Real property 27 19 19 7 16 12 0 52 27 31
2020 Materiel management 7 62 5 16 10 0 0 69 26 12
2020 Information management 21 32 26 9 5 7 0 57 15 58
2020 Information technology 21 28 17 20 6 9 0 53 28 111
2020 Internal audit 30 22 8 8 16 17 0 62 28 12
2020 Evaluation 18 27 18 18 0 18 0 56 22 11
2020 Data sciences 32 25 25 9 4 5 0 60 14 87
2020 Policy 25 39 15 13 3 4 0 67 17 482
2020 Project management 24 34 21 14 6 1 0 58 21 143
2020 Other services to the public 31 33 16 12 3 5 0 67 16 30
2020 None of the above 25 35 15 5 10 10 1 67 17 116
2019 Client contact centre 16 18 26 13 12 15 0 40 30 31
2019 Federal regulators 17 34 17 6 19 6 0 55 27 35
2019 Compliance, inspection and enforcement 5 16 11 40 11 16 0 26 61 18
2019 Communications or public affairs 30 35 17 5 7 6 0 70 12 99
2019 Access to information and privacy 38 0 8 39 15 0 0 38 54 13
2019 Security 0 47 12 6 26 0 8 52 35 16
2019 Science and technology 18 26 21 17 10 8 0 48 29 978
2019 Library services 16 45 18 20 0 0 0 61 20 11
2019 Administration and operations 24 32 18 12 8 5 0 59 22 271
2019 Human resources 10 24 28 15 7 14 0 41 26 107
2019 Financial management 23 34 18 13 7 6 0 60 21 102
2019 Procurement 47 33 4 13 0 3 0 82 13 34
2019 Real property 28 34 13 8 10 8 0 67 19 38
2019 Materiel management 7 33 12 13 23 13 0 45 41 10
2019 Information management 13 27 27 12 9 11 1 46 23 63
2019 Information technology 13 21 29 16 12 9 0 37 31 103
2019 Internal audit 21 30 28 6 15 0 0 51 21 14
2019 Data sciences 12 24 18 23 7 17 0 43 36 74
2019 Policy 17 37 18 16 9 3 0 56 26 410
2019 Project management 21 23 22 17 10 6 0 48 28 139
2019 Other services to the public 29 27 24 8 7 6 0 59 15 44
2019 None of the above 22 26 20 15 8 9 0 53 25 153
2018 Client contact centre 14 23 28 17 19 0 0 36 36 25
2018 Federal regulators 11 33 21 21 10 5 0 46 32 39
2018 Compliance, inspection and enforcement 32 28 27 5 8 0 0 60 13 25
2018 Communications or public affairs 22 34 19 11 5 8 1 62 17 101
2018 Access to information and privacy 19 30 31 20 0 0 0 49 20 10
2018 Security 16 40 15 15 7 7 0 61 24 13
2018 Science and technology 14 26 22 18 12 7 0 43 33 959
2018 Administration and operations 21 33 19 17 6 5 0 56 24 271
2018 Human resources 9 24 18 31 9 8 0 36 45 91
2018 Financial management 19 34 18 13 11 5 0 55 25 113
2018 Procurement 31 30 23 7 0 9 0 67 8 29
2018 Real property 18 49 12 14 4 2 0 69 19 40
2018 Information management 9 26 15 21 13 15 2 41 40 56
2018 Information technology 8 32 21 22 9 8 0 43 34 91
2018 Internal audit 7 37 21 29 0 7 0 47 31 13
2018 Data sciences 15 18 24 20 14 9 0 36 37 70
2018 Policy 15 33 21 17 11 3 0 50 29 367
2018 Project management 16 33 24 16 6 4 0 51 24 118
2018 Other services to the public 17 23 29 14 8 9 0 44 24 35
2018 None of the above 19 30 21 21 6 3 0 51 28 132
2017 Client contact centre 19 33 31 7 7 3 0 54 15 28
2017 Federal regulators 17 35 16 18 8 6 0 55 28 37
2017 Compliance, inspection and enforcement 10 21 32 15 16 5 0 33 33 19
2017 Communications or public affairs 13 39 14 25 6 3 0 54 32 97
2017 Access to information and privacy 17 50 25 0 0 0 8 73 0 12
2017 Security 0 30 30 31 10 0 0 30 40 10
2017 Science and technology 13 26 21 15 15 10 0 43 33 952
2017 Library services 10 20 0 10 10 50 0 60 40 10
2017 Administration and operations 22 34 18 11 8 7 1 60 20 291
2017 Human resources 12 34 14 19 7 12 0 53 31 100
2017 Financial management 18 28 23 16 8 6 0 50 26 98
2017 Procurement 27 36 13 14 0 11 0 70 16 22
2017 Real property 22 34 15 20 6 3 0 58 27 31
2017 Information management 16 32 16 19 10 8 0 52 31 74
2017 Information technology 9 20 27 20 14 10 1 32 38 137
2017 Internal audit 15 50 14 7 7 7 0 70 16 14
2017 Evaluation 9 41 17 7 17 9 0 55 26 12
2017 Data sciences 19 21 19 17 10 14 0 46 31 71
2017 Policy 16 37 17 17 8 5 1 56 26 321
2017 Project management 22 27 18 20 9 4 0 52 30 109
2017 Other services to the public 29 26 24 7 7 7 0 59 15 40
2017 None of the above 18 28 20 13 8 12 0 52 25 158
2014 Client contact centre 8 18 31 26 5 11 0 29 35 41
2014 Federal regulators 18 34 13 21 12 2 0 53 33 57
2014 Compliance, inspection and enforcement 18 25 12 25 20 0 0 43 45 24
2014 Communications or public affairs 4 28 29 23 11 5 0 34 36 132
2014 Security 7 32 25 6 13 16 0 47 23 15
2014 Science and technology 10 25 22 21 15 7 0 37 39 1175
2014 Library services 38 23 6 26 6 0 0 61 33 17
2014 Administration and operations 18 31 18 19 8 7 0 52 28 366
2014 Human resources 9 37 21 19 10 3 1 47 30 90
2014 Financial management 16 32 21 16 12 3 1 50 29 120
2014 Procurement 10 30 18 16 15 11 0 45 35 29
2014 Real property 11 23 16 21 17 12 0 39 43 36
2014 Materiel management 19 14 19 21 26 0 0 34 47 11
2014 Information management 14 26 22 14 10 11 2 47 28 115
2014 Information technology 8 31 26 17 9 9 0 42 29 146
2014 Internal audit 34 32 12 16 6 0 0 66 22 18
2014 Evaluation 13 60 6 13 7 0 0 74 20 15
2014 Other services to the public 13 32 19 15 13 7 0 49 31 84
2014 None of the above 12 32 23 17 11 5 0 46 29 412

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 46 14 15 4 4 0 66 20 24
2020 Federal regulators 22 26 16 24 12 0 0 48 35 42
2020 Compliance, inspection and enforcement 26 35 13 10 17 0 0 61 26 30
2020 Communications or public affairs 32 40 8 12 6 1 1 73 19 98
2020 Security 9 26 32 16 9 9 0 38 27 12
2020 Science and technology 25 38 16 12 6 3 0 65 19 1035
2020 Library services 17 40 17 26 0 0 0 57 26 11
2020 Administration and operations 30 36 14 11 7 1 0 67 19 284
2020 Human resources 20 44 13 14 8 2 0 65 22 89
2020 Financial management 22 45 15 13 5 1 0 68 18 98
2020 Procurement 31 35 4 22 9 0 0 65 30 22
2020 Real property 27 28 13 14 9 9 0 61 25 31
2020 Materiel management 26 48 7 10 10 0 0 74 19 12
2020 Information management 19 34 24 17 5 2 0 54 22 58
2020 Information technology 17 36 22 14 9 2 0 54 24 112
2020 Internal audit 14 38 8 8 16 17 0 62 28 12
2020 Evaluation 30 50 0 0 10 10 0 89 11 10
2020 Data sciences 33 35 11 13 8 0 0 69 21 87
2020 Policy 23 37 14 17 8 2 0 61 25 484
2020 Project management 17 46 14 19 3 0 0 63 22 144
2020 Other services to the public 32 34 10 13 6 5 0 69 20 30
2020 None of the above 29 29 12 13 8 7 1 64 23 116
2019 Client contact centre 16 19 35 17 10 3 0 36 28 31
2019 Federal regulators 15 37 9 12 25 3 0 53 38 35
2019 Compliance, inspection and enforcement 6 12 6 48 17 11 0 20 73 17
2019 Communications or public affairs 28 39 13 12 7 1 0 67 20 99
2019 Access to information and privacy 31 7 17 15 31 0 0 38 45 13
2019 Security 0 32 31 12 25 0 0 32 38 16
2019 Science and technology 19 28 20 18 11 4 0 48 30 983
2019 Library services 15 25 24 27 8 0 0 40 35 12
2019 Administration and operations 20 32 18 17 10 2 0 54 28 270
2019 Human resources 12 30 21 23 6 8 0 46 31 105
2019 Financial management 23 31 14 18 9 5 0 56 29 104
2019 Procurement 37 38 7 15 0 3 0 77 16 34
2019 Real property 36 37 9 7 11 0 0 73 18 38
2019 Materiel management 7 33 12 26 23 0 0 39 48 10
2019 Information management 12 35 17 17 10 9 1 52 29 63
2019 Information technology 13 26 23 17 17 4 0 40 36 106
2019 Internal audit 14 30 15 34 8 0 0 44 42 14
2019 Data sciences 15 22 21 24 10 7 1 41 37 74
2019 Policy 12 33 15 23 14 3 0 46 38 412
2019 Project management 14 25 19 22 14 6 0 41 39 138
2019 Other services to the public 27 30 19 8 15 2 0 58 23 44
2019 None of the above 21 32 18 12 9 7 1 57 23 154
2018 Client contact centre 7 24 24 25 20 0 0 32 45 25
2018 Federal regulators 3 36 23 21 18 0 0 39 38 39
2018 Compliance, inspection and enforcement 32 31 16 13 8 0 0 63 21 25
2018 Communications or public affairs 21 29 12 20 15 2 0 51 36 101
2018 Access to information and privacy 19 30 41 10 0 0 0 49 10 10
2018 Security 16 29 15 26 7 7 0 49 36 13
2018 Science and technology 16 27 20 21 12 3 0 44 34 955
2018 Administration and operations 19 31 17 20 9 3 0 52 30 271
2018 Human resources 9 32 16 28 12 2 0 42 42 93
2018 Financial management 16 39 13 20 12 0 0 55 32 114
2018 Procurement 29 29 33 6 4 0 0 57 10 29
2018 Real property 16 44 16 12 7 5 0 64 20 40
2018 Information management 5 25 19 28 14 8 2 33 46 56
2018 Information technology 4 35 24 21 15 1 0 39 37 91
2018 Internal audit 7 37 21 0 22 13 0 51 26 13
2018 Data sciences 6 20 33 16 15 11 0 29 35 70
2018 Policy 12 29 18 22 17 2 0 42 40 370
2018 Project management 14 28 21 22 12 3 0 44 35 118
2018 Other services to the public 21 22 22 27 8 0 0 43 35 35
2018 None of the above 20 28 19 18 10 5 0 50 30 132
2017 Client contact centre 11 50 11 17 10 0 0 61 28 28
2017 Federal regulators 26 41 5 11 17 0 0 67 28 36
2017 Compliance, inspection and enforcement 10 37 26 6 16 5 0 50 23 19
2017 Communications or public affairs 12 32 19 25 10 2 0 45 36 98
2017 Access to information and privacy 41 34 0 17 8 0 0 75 25 12
2017 Security 10 20 21 40 0 10 0 33 44 10
2017 Science and technology 15 31 19 19 11 5 0 49 31 953
2017 Library services 10 30 20 10 10 20 0 50 25 10
2017 Administration and operations 21 31 20 15 9 3 1 54 25 290
2017 Human resources 13 37 16 20 8 6 0 53 30 100
2017 Financial management 14 39 16 13 12 5 0 57 26 99
2017 Procurement 22 40 23 10 4 0 0 62 14 22
2017 Real property 31 19 18 19 10 3 0 52 30 31
2017 Information management 14 30 16 32 6 3 0 45 39 74
2017 Information technology 7 35 20 16 15 6 1 44 34 137
2017 Internal audit 0 50 28 0 15 7 0 54 16 14
2017 Evaluation 18 26 0 40 9 9 0 47 53 12
2017 Data sciences 21 24 21 13 11 8 0 50 27 71
2017 Policy 16 29 17 21 12 3 1 47 35 323
2017 Project management 18 22 23 22 10 4 0 42 34 109
2017 Other services to the public 21 32 14 14 10 10 0 59 26 40
2017 None of the above 17 24 20 19 14 6 0 44 34 158
2014 Client contact centre 8 42 18 18 13 2 0 51 31 41
2014 Federal regulators 9 37 12 24 16 2 0 47 41 57
2014 Compliance, inspection and enforcement 13 38 4 19 16 10 0 56 39 24
2014 Communications or public affairs 8 30 15 29 15 3 0 39 45 132
2014 Security 7 33 31 20 8 0 0 40 28 15
2014 Science and technology 11 30 22 20 13 3 0 43 35 1175
2014 Library services 23 28 19 18 13 0 0 50 31 17
2014 Administration and operations 18 36 15 16 12 3 0 56 29 367
2014 Human resources 15 29 27 13 14 1 1 45 28 90
2014 Financial management 12 32 20 18 16 1 1 45 35 120
2014 Procurement 13 20 18 31 18 0 0 33 49 29
2014 Real property 5 27 21 16 28 3 0 33 45 36
2014 Materiel management 0 53 10 0 36 0 0 53 36 11
2014 Information management 18 27 17 25 7 5 1 48 35 115
2014 Information technology 10 31 26 18 10 5 0 43 29 145
2014 Internal audit 39 44 5 6 6 0 0 83 12 18
2014 Evaluation 20 54 13 13 0 0 0 74 13 15
2014 Other services to the public 14 34 19 15 13 4 0 50 30 84
2014 None of the above 13 27 16 24 17 3 0 41 43 412

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 25 8 4 0 0 4 88 4 24
2020 Federal regulators 39 26 19 5 2 7 2 71 8 42
2020 Compliance, inspection and enforcement 42 10 20 9 9 10 0 57 20 30
2020 Communications or public affairs 44 29 17 4 4 1 1 74 9 98
2020 Security 51 33 0 0 0 16 0 100 0 12
2020 Science and technology 44 27 13 4 2 7 3 79 6 1036
2020 Library services 34 31 17 8 0 9 0 72 9 11
2020 Administration and operations 45 25 19 4 3 3 1 73 7 284
2020 Human resources 57 20 13 7 1 1 0 78 9 89
2020 Financial management 40 33 10 6 2 8 1 81 8 98
2020 Procurement 52 22 22 0 4 0 0 74 4 22
2020 Real property 39 17 9 13 3 17 3 69 20 31
2020 Materiel management 35 10 17 10 0 29 0 62 14 12
2020 Information management 41 34 13 3 1 7 0 81 5 58
2020 Information technology 51 25 11 4 2 7 1 82 6 112
2020 Internal audit 38 30 8 0 8 17 0 81 9 12
2020 Evaluation 55 36 0 9 0 0 0 91 9 11
2020 Data sciences 45 19 22 5 2 7 1 69 7 86
2020 Policy 33 28 22 9 3 5 1 64 12 486
2020 Project management 31 31 19 10 4 6 0 65 15 144
2020 Other services to the public 47 21 22 3 0 3 3 73 3 30
2020 None of the above 39 20 17 2 4 12 5 72 8 117
2019 Client contact centre 33 13 20 24 4 6 0 49 29 31
2019 Federal regulators 20 32 29 11 6 3 0 53 17 35
2019 Compliance, inspection and enforcement 17 16 22 17 5 23 0 43 29 18
2019 Communications or public affairs 36 34 19 3 6 3 0 72 8 99
2019 Access to information and privacy 45 17 23 7 7 0 0 62 15 13
2019 Security 30 19 21 25 0 5 0 51 27 16
2019 Science and technology 38 24 16 5 3 13 1 72 9 983
2019 Library services 33 41 8 0 0 19 0 91 0 12
2019 Administration and operations 40 25 17 7 2 8 1 72 9 272
2019 Human resources 40 29 18 7 3 2 0 71 10 108
2019 Financial management 48 26 12 6 1 7 0 80 7 105
2019 Procurement 66 9 15 3 0 7 0 81 3 34
2019 Real property 33 27 15 10 6 9 0 66 18 38
2019 Materiel management 20 16 51 0 0 13 0 41 0 10
2019 Information management 38 24 20 5 5 7 1 68 10 63
2019 Information technology 35 28 19 5 2 8 3 71 8 106
2019 Internal audit 38 55 7 0 0 0 0 93 0 13
2019 Data sciences 25 28 19 12 2 12 3 61 16 74
2019 Policy 29 31 18 8 5 7 1 66 14 412
2019 Project management 28 23 26 9 4 9 1 56 15 139
2019 Other services to the public 48 27 8 0 4 6 6 86 5 44
2019 None of the above 40 20 12 4 3 17 4 76 9 153
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 56 16 8 0 4 0 75 8 24
2020 Federal regulators 24 40 21 5 9 0 0 65 14 42
2020 Compliance, inspection and enforcement 31 37 19 6 7 0 0 67 13 30
2020 Communications or public affairs 24 50 11 10 5 0 0 74 15 98
2020 Security 41 26 9 16 0 9 0 73 17 12
2020 Science and technology 23 45 19 9 2 1 0 70 11 1035
2020 Library services 0 83 8 0 8 0 0 83 8 11
2020 Administration and operations 27 46 18 4 3 1 0 74 8 282
2020 Human resources 18 48 15 11 5 3 0 68 17 89
2020 Financial management 30 52 12 6 0 0 0 82 6 98
2020 Procurement 52 39 4 0 4 0 0 91 4 22
2020 Real property 36 32 23 0 10 0 0 67 10 31
2020 Materiel management 16 60 14 10 0 0 0 76 10 12
2020 Information management 21 49 17 7 3 3 0 73 10 58
2020 Information technology 17 46 18 10 8 1 0 64 19 112
2020 Internal audit 30 47 8 8 8 0 0 77 16 12
2020 Evaluation 45 18 18 18 0 0 0 64 18 11
2020 Data sciences 20 40 21 13 4 1 0 61 17 87
2020 Policy 26 47 13 9 3 2 0 74 12 486
2020 Project management 21 52 17 8 1 1 0 74 9 144
2020 Other services to the public 36 37 9 12 3 3 0 75 15 30
2020 None of the above 32 39 17 4 6 2 0 72 10 116
2019 Client contact centre 3 51 30 17 0 0 0 53 17 31
2019 Federal regulators 14 43 18 19 5 0 0 58 25 35
2019 Compliance, inspection and enforcement 10 45 27 6 5 6 0 59 12 18
2019 Communications or public affairs 28 43 13 10 3 3 0 74 13 98
2019 Access to information and privacy 15 46 24 15 0 0 0 61 15 13
2019 Security 19 41 20 12 0 0 8 66 13 16
2019 Science and technology 20 42 20 12 4 2 0 63 16 984
2019 Library services 16 60 17 8 0 0 0 76 8 12
2019 Administration and operations 26 43 18 7 4 2 0 70 12 271
2019 Human resources 19 47 16 14 2 2 0 67 16 107
2019 Financial management 27 38 22 7 4 3 0 67 11 104
2019 Procurement 36 29 30 5 0 0 0 65 5 34
2019 Real property 24 40 26 0 8 2 0 66 8 38
2019 Materiel management 7 33 35 13 13 0 0 39 26 10
2019 Information management 16 52 20 3 7 1 1 70 10 63
2019 Information technology 15 35 25 20 4 1 0 50 24 106
2019 Internal audit 29 43 0 28 0 0 0 72 28 14
2019 Data sciences 16 41 20 20 1 1 0 58 22 74
2019 Policy 16 46 19 13 6 1 0 62 18 410
2019 Project management 16 49 19 12 3 1 0 66 15 139
2019 Other services to the public 21 42 24 6 4 2 0 65 11 44
2019 None of the above 20 38 16 14 5 4 1 62 20 153
2018 Client contact centre 3 45 25 15 9 3 0 50 25 25
2018 Federal regulators 18 33 28 15 5 0 0 51 20 39
2018 Compliance, inspection and enforcement 23 32 25 3 17 0 0 55 20 25
2018 Communications or public affairs 21 49 12 13 4 0 0 70 17 100
2018 Access to information and privacy 29 40 31 0 0 0 0 69 0 10
2018 Security 30 33 22 15 0 0 0 63 15 13
2018 Science and technology 20 41 20 13 5 1 0 62 18 961
2018 Administration and operations 27 43 19 7 2 2 0 71 9 270
2018 Human resources 18 48 16 12 5 1 0 67 17 93
2018 Financial management 22 42 26 8 2 1 0 64 10 114
2018 Procurement 35 29 30 6 0 0 0 64 6 29
2018 Real property 18 62 9 9 2 0 0 80 11 40
2018 Information management 12 48 16 13 7 2 2 62 21 56
2018 Information technology 8 43 27 16 6 0 0 52 22 91
2018 Internal audit 36 50 0 7 7 0 0 85 15 13
2018 Data sciences 6 41 21 16 11 4 0 50 28 69
2018 Policy 16 50 15 14 5 0 0 66 19 369
2018 Project management 19 46 17 15 2 0 1 65 17 119
2018 Other services to the public 21 28 35 15 0 0 0 49 15 35
2018 None of the above 25 37 18 12 4 2 1 65 16 130
2017 Client contact centre 15 60 15 7 3 0 0 75 10 28
2017 Federal regulators 17 42 25 8 5 3 0 61 14 37
2017 Compliance, inspection and enforcement 20 43 21 5 11 0 0 63 16 19
2017 Communications or public affairs 13 56 12 14 4 0 0 69 18 98
2017 Access to information and privacy 49 25 17 8 0 0 0 75 8 12
2017 Security 10 50 40 0 0 0 0 60 0 10
2017 Science and technology 19 39 20 16 4 2 0 59 20 949
2017 Library services 20 30 0 30 0 10 10 63 37 10
2017 Administration and operations 29 39 21 5 3 2 0 70 8 291
2017 Human resources 23 40 21 10 5 2 0 64 15 99
2017 Financial management 23 42 25 5 3 2 0 67 8 98
2017 Procurement 31 40 14 14 0 0 0 71 14 22
2017 Real property 23 45 19 9 3 0 0 68 13 31
2017 Information management 28 34 18 8 10 3 0 64 18 74
2017 Information technology 12 48 20 9 9 1 0 61 18 135
2017 Internal audit 29 50 21 0 0 0 0 79 0 14
2017 Evaluation 9 59 0 9 9 15 0 80 20 12
2017 Data sciences 22 33 25 12 5 2 0 56 18 71
2017 Policy 21 49 15 9 5 1 0 70 14 323
2017 Project management 25 35 21 11 4 4 0 63 16 109
2017 Other services to the public 22 52 24 2 0 0 0 74 2 40
2017 None of the above 22 42 18 9 6 3 0 66 15 157
2014 Client contact centre 15 57 15 7 2 3 0 74 10 41
2014 Federal regulators 20 50 21 7 2 0 0 71 9 57
2014 Compliance, inspection and enforcement 18 41 26 4 11 0 0 59 15 24
2014 Communications or public affairs 24 46 15 11 3 1 0 71 14 132
2014 Security 13 39 35 7 6 0 0 52 13 15
2014 Science and technology 18 42 21 11 6 2 0 61 17 1174
2014 Library services 28 34 23 6 8 0 0 62 14 17
2014 Administration and operations 29 41 16 8 4 2 0 71 12 367
2014 Human resources 30 38 21 4 7 0 0 68 11 90
2014 Financial management 21 49 17 4 6 3 0 72 11 121
2014 Procurement 26 37 23 10 3 0 0 63 13 29
2014 Real property 20 44 21 8 3 4 0 67 11 36
2014 Materiel management 26 27 10 10 26 0 0 53 36 11
2014 Information management 23 44 19 7 4 2 1 69 11 115
2014 Information technology 16 35 27 15 5 2 0 52 21 146
2014 Internal audit 28 60 0 12 0 0 0 88 12 18
2014 Evaluation 40 41 13 7 0 0 0 81 7 15
2014 Other services to the public 26 41 21 7 3 1 0 68 10 84
2014 None of the above 21 43 16 13 5 2 0 65 18 412

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 49 27 4 0 4 0 68 4 24
2020 Federal regulators 10 34 24 16 12 5 0 46 29 42
2020 Compliance, inspection and enforcement 26 29 16 12 13 3 0 56 27 30
2020 Communications or public affairs 25 44 16 6 6 3 0 71 13 96
2020 Security 9 45 27 9 9 0 0 54 19 11
2020 Science and technology 18 37 23 12 4 5 1 59 16 1031
2020 Library services 8 57 17 17 0 0 0 66 17 11
2020 Administration and operations 21 41 20 12 4 1 0 63 17 280
2020 Human resources 12 46 14 19 7 2 0 59 26 89
2020 Financial management 23 47 15 13 2 0 0 71 15 95
2020 Procurement 31 52 4 4 4 4 0 87 9 22
2020 Real property 26 32 20 15 6 0 0 58 22 31
2020 Materiel management 7 46 21 10 10 7 0 57 21 12
2020 Information management 16 42 18 10 7 6 0 62 18 58
2020 Information technology 13 31 22 19 10 4 0 46 31 111
2020 Internal audit 7 42 8 8 17 18 0 59 30 11
2020 Evaluation 27 27 27 0 9 9 0 60 10 11
2020 Data sciences 15 42 24 8 4 7 0 62 13 87
2020 Policy 16 41 21 13 5 5 0 59 19 483
2020 Project management 14 42 19 20 1 3 0 58 22 141
2020 Other services to the public 24 30 14 26 0 6 0 57 27 30
2020 None of the above 22 29 22 12 5 9 0 57 19 114
2019 Client contact centre 6 31 23 24 9 7 0 39 36 31
2019 Federal regulators 11 37 24 8 13 7 0 52 23 35
2019 Compliance, inspection and enforcement 5 28 44 12 5 6 0 35 19 18
2019 Communications or public affairs 20 48 19 7 5 0 1 68 12 98
2019 Access to information and privacy 7 31 25 22 7 7 0 41 32 13
2019 Security 25 6 42 6 13 0 8 34 21 16
2019 Science and technology 14 30 25 18 7 6 0 47 26 980
2019 Library services 16 25 35 23 0 0 0 41 23 12
2019 Administration and operations 19 34 20 14 9 3 0 56 24 269
2019 Human resources 6 35 25 22 6 6 0 44 29 106
2019 Financial management 20 33 20 16 6 5 0 56 23 105
2019 Procurement 20 39 26 12 0 3 0 60 13 33
2019 Real property 19 43 15 13 3 7 0 67 17 38
2019 Materiel management 7 0 52 28 13 0 0 7 41 10
2019 Information management 6 34 29 13 10 6 1 44 25 60
2019 Information technology 7 25 24 24 15 4 0 34 41 105
2019 Internal audit 7 29 29 22 6 8 0 39 30 14
2019 Data sciences 9 30 21 24 4 12 0 44 32 73
2019 Policy 10 31 27 18 7 5 1 44 27 409
2019 Project management 13 30 24 22 7 5 0 45 30 139
2019 Other services to the public 21 38 16 19 4 2 0 60 23 44
2019 None of the above 19 31 19 14 8 9 1 55 25 153

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 43 30 12 4 0 0 54 16 24
2020 Federal regulators 36 31 14 10 9 0 0 67 19 42
2020 Compliance, inspection and enforcement 45 26 13 6 6 3 0 74 13 30
2020 Communications or public affairs 28 33 18 6 9 2 3 64 16 98
2020 Security 0 50 35 15 0 0 0 50 15 12
2020 Science and technology 27 39 13 12 4 4 1 69 17 1034
2020 Library services 43 8 22 26 0 0 0 52 26 11
2020 Administration and operations 34 32 13 9 7 4 1 70 17 284
2020 Human resources 36 30 9 14 8 1 2 67 23 89
2020 Financial management 27 39 11 10 4 4 5 73 15 98
2020 Procurement 48 39 9 0 4 0 0 87 4 22
2020 Real property 42 23 20 12 3 0 0 65 15 31
2020 Materiel management 24 39 16 0 14 7 0 67 15 12
2020 Information management 32 32 13 14 5 3 2 67 19 58
2020 Information technology 19 45 16 9 8 1 2 66 18 112
2020 Internal audit 37 32 16 16 0 0 0 69 16 12
2020 Evaluation 27 36 18 9 0 9 0 70 10 11
2020 Data sciences 20 37 21 7 5 6 3 63 14 86
2020 Policy 25 36 17 12 4 5 1 65 17 482
2020 Project management 21 41 20 11 4 1 2 64 15 144
2020 Other services to the public 40 19 14 12 5 9 0 66 19 30
2020 None of the above 30 34 16 8 7 3 2 67 17 116
2019 Client contact centre 22 35 15 18 4 4 3 60 24 31
2019 Federal regulators 40 23 8 3 19 4 3 68 23 35
2019 Compliance, inspection and enforcement 32 22 11 23 5 6 0 58 30 18
2019 Communications or public affairs 27 35 13 11 5 8 2 69 17 99
2019 Access to information and privacy 8 45 8 31 7 0 0 54 38 13
2019 Security 19 39 10 6 25 0 0 58 31 16
2019 Science and technology 27 36 16 12 5 3 1 66 17 983
2019 Library services 19 58 16 8 0 0 0 77 8 12
2019 Administration and operations 33 33 12 11 7 3 1 69 19 272
2019 Human resources 46 30 13 7 3 0 2 77 10 107
2019 Financial management 32 34 11 12 2 6 3 73 16 105
2019 Procurement 42 38 12 3 0 3 3 84 3 34
2019 Real property 39 39 10 5 0 5 2 84 5 38
2019 Materiel management 36 19 0 13 20 13 0 63 37 10
2019 Information management 21 42 14 8 8 5 1 68 17 62
2019 Information technology 14 42 17 12 6 4 4 62 20 105
2019 Internal audit 21 79 0 0 0 0 0 100 0 14
2019 Data sciences 20 41 17 9 6 5 1 65 16 74
2019 Policy 27 35 11 15 7 3 3 66 23 412
2019 Project management 20 35 19 16 5 3 2 58 22 139
2019 Other services to the public 37 26 20 11 5 2 0 64 15 44
2019 None of the above 32 34 16 9 4 3 3 70 13 153
2018 Client contact centre 17 21 26 26 7 3 0 39 34 25
2018 Federal regulators 35 29 8 20 5 3 0 66 26 38
2018 Compliance, inspection and enforcement 40 39 13 4 4 0 0 80 8 25
2018 Communications or public affairs 31 29 15 16 6 2 2 63 22 101
2018 Access to information and privacy 41 29 20 10 0 0 0 70 10 10
2018 Security 34 44 15 7 0 0 0 78 7 13
2018 Science and technology 26 39 17 10 4 2 2 67 15 959
2018 Administration and operations 35 32 17 7 5 2 1 69 13 271
2018 Human resources 40 40 5 9 3 1 1 82 12 93
2018 Financial management 25 46 17 6 3 0 3 73 9 113
2018 Procurement 32 38 15 12 0 3 0 72 12 29
2018 Real property 31 46 16 5 0 0 3 79 5 40
2018 Information management 15 42 25 4 7 5 2 61 12 55
2018 Information technology 14 46 12 16 7 3 1 63 24 91
2018 Internal audit 35 29 13 7 0 16 0 76 9 13
2018 Data sciences 14 41 18 17 6 5 0 58 24 68
2018 Policy 27 40 12 11 5 3 1 71 16 370
2018 Project management 24 36 19 13 4 3 1 63 18 119
2018 Other services to the public 31 41 9 11 3 5 0 76 15 35
2018 None of the above 30 37 12 10 6 4 1 70 17 132
2017 Client contact centre 22 53 11 10 4 0 0 75 14 28
2017 Federal regulators 29 39 16 8 5 3 0 70 14 36
2017 Compliance, inspection and enforcement 36 31 11 5 5 12 0 76 12 19
2017 Communications or public affairs 29 44 16 11 0 0 0 73 11 98
2017 Access to information and privacy 33 51 8 0 0 0 8 91 0 12
2017 Security 10 50 10 20 10 0 0 60 30 10
2017 Science and technology 26 40 12 13 4 4 1 70 17 948
2017 Library services 30 30 30 0 0 0 10 67 0 10
2017 Administration and operations 38 32 13 7 6 3 0 72 14 290
2017 Human resources 54 33 2 5 3 3 0 90 8 99
2017 Financial management 33 39 9 7 5 4 2 77 13 97
2017 Procurement 50 25 10 6 4 4 0 78 11 22
2017 Real property 53 24 16 7 0 0 0 77 7 31
2017 Information management 30 33 10 15 6 5 1 68 22 73
2017 Information technology 24 39 16 11 6 4 0 66 18 135
2017 Internal audit 50 29 14 0 7 0 0 79 7 14
2017 Evaluation 26 40 9 9 9 0 9 72 19 12
2017 Data sciences 37 34 4 12 4 5 3 77 18 71
2017 Policy 28 45 9 7 6 4 1 77 13 323
2017 Project management 28 33 18 11 5 3 1 63 17 109
2017 Other services to the public 24 48 11 5 5 5 2 78 11 40
2017 None of the above 31 33 12 10 8 5 1 68 19 157
2014 Client contact centre 32 39 8 14 5 2 0 73 19 41
2014 Federal regulators 49 32 7 9 1 2 1 83 10 57
2014 Compliance, inspection and enforcement 39 32 8 9 7 4 0 74 17 24
2014 Communications or public affairs 24 40 10 14 6 4 3 68 21 132
2014 Security 26 39 13 7 8 0 6 69 17 15
2014 Science and technology 32 38 12 9 4 4 1 74 13 1175
2014 Library services 38 30 13 12 0 6 0 73 13 17
2014 Administration and operations 38 38 9 8 4 2 1 78 13 366
2014 Human resources 50 38 5 1 4 1 1 90 6 90
2014 Financial management 34 40 11 6 3 4 1 78 10 121
2014 Procurement 43 39 11 0 3 3 0 85 3 29
2014 Real property 31 52 5 8 0 4 0 86 9 36
2014 Materiel management 23 30 9 27 0 10 0 60 30 11
2014 Information management 36 32 14 9 3 5 1 72 13 115
2014 Information technology 25 42 14 7 3 8 1 73 11 145
2014 Internal audit 49 22 22 0 6 0 0 72 6 18
2014 Evaluation 33 27 7 27 0 0 6 64 29 15
2014 Other services to the public 41 33 8 7 5 6 0 79 12 84
2014 None of the above 35 39 10 7 4 4 1 78 12 411

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 44 33 0 0 0 0 67 0 24
2020 Federal regulators 27 38 21 5 9 0 0 65 14 42
2020 Compliance, inspection and enforcement 42 26 15 10 3 3 0 70 14 30
2020 Communications or public affairs 36 32 23 3 1 4 1 72 5 95
2020 Security 29 16 47 9 0 0 0 45 9 11
2020 Science and technology 35 38 16 6 3 2 0 74 9 1036
2020 Library services 17 66 8 8 0 0 0 83 8 11
2020 Administration and operations 36 34 20 4 4 3 0 72 8 281
2020 Human resources 36 33 11 8 8 2 1 72 17 89
2020 Financial management 29 42 22 3 3 1 0 72 6 97
2020 Procurement 52 34 9 0 4 0 0 87 4 22
2020 Real property 44 25 27 3 0 0 0 69 3 30
2020 Materiel management 14 74 5 0 0 7 0 95 0 12
2020 Information management 33 39 11 9 3 5 0 76 13 58
2020 Information technology 30 44 18 5 1 2 0 76 6 112
2020 Internal audit 36 23 8 8 8 17 0 72 19 12
2020 Evaluation 36 45 9 0 0 9 0 90 0 11
2020 Data sciences 26 42 24 5 4 0 0 67 9 87
2020 Policy 28 38 20 8 2 3 0 68 11 482
2020 Project management 22 47 23 5 1 2 0 70 6 144
2020 Other services to the public 34 25 18 11 3 9 0 65 15 30
2020 None of the above 37 30 19 7 3 4 0 69 11 116
2019 Client contact centre 15 31 22 25 0 8 0 50 27 30
2019 Federal regulators 31 29 18 0 19 4 0 62 19 35
2019 Compliance, inspection and enforcement 21 22 45 11 0 0 0 44 11 18
2019 Communications or public affairs 33 39 18 6 5 0 0 72 10 99
2019 Access to information and privacy 7 46 8 23 15 0 0 54 38 13
2019 Security 28 28 12 12 19 0 0 56 31 16
2019 Science and technology 32 37 18 8 4 2 0 70 11 980
2019 Library services 19 42 24 15 0 0 0 61 15 12
2019 Administration and operations 29 35 17 12 4 3 0 66 17 271
2019 Human resources 38 32 15 9 5 2 0 71 14 107
2019 Financial management 30 37 20 9 2 3 0 68 11 103
2019 Procurement 38 35 12 5 3 5 3 78 8 34
2019 Real property 44 34 12 10 0 0 0 78 10 38
2019 Materiel management 7 20 61 0 13 0 0 26 13 10
2019 Information management 24 41 21 5 5 3 1 68 10 62
2019 Information technology 24 29 22 11 7 7 0 58 19 105
2019 Internal audit 36 44 14 7 0 0 0 80 7 14
2019 Data sciences 21 37 28 7 1 5 0 61 9 74
2019 Policy 22 41 21 10 4 1 0 65 14 411
2019 Project management 23 35 24 10 4 5 0 61 14 139
2019 Other services to the public 43 33 19 2 2 0 0 76 5 43
2019 None of the above 31 31 20 9 4 4 2 65 14 154
2018 Client contact centre 7 51 20 12 10 0 0 58 22 25
2018 Federal regulators 15 34 33 15 3 0 0 49 18 39
2018 Compliance, inspection and enforcement 28 28 28 8 8 0 0 56 16 25
2018 Communications or public affairs 28 40 19 7 4 2 0 69 11 100
2018 Security 26 52 7 7 0 7 0 84 8 13
2018 Science and technology 28 40 20 7 3 2 0 70 10 956
2018 Administration and operations 31 37 23 5 4 1 0 68 9 267
2018 Human resources 28 41 13 11 3 4 0 72 14 93
2018 Financial management 27 47 13 12 1 0 0 74 13 114
2018 Procurement 33 38 17 6 0 6 0 76 6 29
2018 Real property 28 46 23 2 0 0 0 74 2 39
2018 Information management 20 43 19 9 4 3 2 66 14 56
2018 Information technology 19 45 25 8 2 0 0 65 11 91
2018 Internal audit 47 38 7 0 8 0 0 85 8 12
2018 Data sciences 17 44 23 11 4 0 0 62 15 69
2018 Policy 23 40 19 12 4 2 0 64 16 371
2018 Project management 21 43 26 7 2 1 0 64 9 118
2018 Other services to the public 26 45 26 3 0 0 0 71 3 35
2018 None of the above 30 34 23 6 5 2 1 66 11 132

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 31 27 8 12 7 0 50 21 24
2020 Federal regulators 24 17 19 16 14 9 0 45 33 42
2020 Compliance, inspection and enforcement 29 26 13 9 9 10 3 64 22 30
2020 Communications or public affairs 18 22 28 10 7 10 4 47 20 98
2020 Security 0 33 33 26 0 8 0 36 28 12
2020 Science and technology 25 24 17 10 9 12 3 58 22 1035
2020 Library services 26 31 8 9 8 17 0 69 21 11
2020 Administration and operations 27 22 17 13 10 9 2 55 26 283
2020 Human resources 20 18 20 12 13 8 9 46 30 88
2020 Financial management 20 24 17 18 8 9 3 51 30 98
2020 Procurement 35 39 5 4 13 4 0 77 18 22
2020 Real property 28 24 27 10 3 6 3 57 14 31
2020 Materiel management 16 27 26 5 10 17 0 52 17 12
2020 Information management 21 28 13 11 5 21 0 63 20 58
2020 Information technology 21 24 16 12 11 15 1 53 28 112
2020 Internal audit 22 39 8 16 8 0 8 66 26 12
2020 Evaluation 0 45 9 0 0 45 0 83 0 11
2020 Data sciences 27 24 21 5 6 15 1 61 14 87
2020 Policy 19 20 20 13 9 17 3 48 27 481
2020 Project management 15 24 25 15 7 9 5 46 25 144
2020 Other services to the public 26 17 10 15 16 13 3 51 38 30
2020 None of the above 25 21 22 9 9 10 4 53 21 115
2019 Client contact centre 15 21 10 26 14 9 4 42 46 31
2019 Federal regulators 14 21 14 14 25 12 0 39 44 35
2019 Compliance, inspection and enforcement 16 11 24 16 16 11 6 33 39 18
2019 Communications or public affairs 21 22 19 12 13 11 2 49 29 99
2019 Access to information and privacy 0 32 0 23 31 7 7 37 63 13
2019 Security 7 23 44 6 20 0 0 30 26 16
2019 Science and technology 22 22 20 11 10 11 3 51 25 982
2019 Library services 17 19 25 16 16 0 8 38 34 12
2019 Administration and operations 18 22 18 17 15 9 1 45 36 270
2019 Human resources 24 19 16 14 4 16 6 56 24 108
2019 Financial management 21 20 28 8 9 11 3 48 19 105
2019 Procurement 25 38 18 6 5 3 5 69 12 34
2019 Real property 48 10 13 7 10 10 2 66 20 38
2019 Materiel management 7 13 20 15 20 26 0 26 47 10
2019 Information management 16 22 20 7 9 20 5 51 21 62
2019 Information technology 16 23 15 13 15 16 2 48 34 106
2019 Internal audit 37 7 6 30 13 8 0 47 47 14
2019 Data sciences 16 26 18 15 6 14 5 51 26 74
2019 Policy 17 19 19 13 12 15 5 45 31 408
2019 Project management 14 20 25 10 15 15 1 41 29 139
2019 Other services to the public 30 18 18 12 7 11 4 57 22 44
2019 None of the above 27 26 14 8 12 10 2 61 24 154
2018 Client contact centre 7 8 32 25 21 6 0 17 50 25
2018 Federal regulators 8 28 8 28 18 3 8 40 52 39
2018 Compliance, inspection and enforcement 19 4 27 17 12 8 13 29 37 25
2018 Communications or public affairs 20 15 19 15 12 14 3 43 34 101
2018 Access to information and privacy 19 20 41 20 0 0 0 39 20 10
2018 Security 15 48 7 0 15 15 0 74 17 13
2018 Science and technology 19 25 20 11 12 11 2 50 26 963
2018 Administration and operations 21 22 22 11 13 7 3 48 27 268
2018 Human resources 23 26 11 15 16 7 3 54 34 93
2018 Financial management 14 31 23 10 7 15 1 53 20 113
2018 Procurement 16 28 21 9 6 17 3 55 19 29
2018 Real property 22 38 20 0 11 7 3 66 12 40
2018 Information management 12 22 20 19 11 15 2 40 36 56
2018 Information technology 12 32 15 13 13 13 1 51 31 91
2018 Internal audit 0 15 35 14 7 29 0 21 30 13
2018 Data sciences 10 26 33 13 11 7 1 39 25 69
2018 Policy 13 26 19 14 13 11 4 45 32 369
2018 Project management 15 19 19 23 11 10 3 39 39 118
2018 Other services to the public 29 15 19 15 14 5 3 48 31 34
2018 None of the above 27 19 14 14 12 14 0 54 30 132
2017 Client contact centre 11 32 18 25 7 7 0 47 34 28
2017 Federal regulators 9 13 16 27 10 22 3 29 49 37
2017 Compliance, inspection and enforcement 10 27 10 16 21 16 0 44 44 19
2017 Communications or public affairs 9 27 14 20 13 10 7 43 39 98
2017 Access to information and privacy 33 17 25 0 17 0 8 54 19 12
2017 Security 0 41 20 30 10 0 0 41 40 10
2017 Science and technology 18 25 15 14 12 14 3 52 31 949
2017 Library services 30 20 30 0 10 0 10 55 11 10
2017 Administration and operations 19 21 18 12 15 11 5 47 32 290
2017 Human resources 23 20 19 13 12 10 3 50 28 99
2017 Financial management 16 18 21 14 13 12 5 41 33 98
2017 Procurement 14 34 14 8 12 13 4 58 25 22
2017 Real property 24 22 29 15 0 9 0 51 17 31
2017 Information management 20 27 21 8 11 9 4 54 22 74
2017 Information technology 10 25 13 15 15 23 1 45 39 137
2017 Internal audit 7 7 29 15 15 14 14 20 40 14
2017 Evaluation 17 17 33 7 17 0 9 38 26 12
2017 Data sciences 23 25 18 10 6 13 5 59 19 71
2017 Policy 12 22 16 15 16 15 3 43 38 320
2017 Project management 19 16 19 18 17 9 2 39 39 109
2017 Other services to the public 16 19 18 7 15 20 5 47 29 40
2017 None of the above 15 19 17 13 16 16 4 42 36 157
2014 Client contact centre 10 19 22 19 15 12 2 34 40 41
2014 Federal regulators 14 22 20 10 13 18 3 46 30 57
2014 Compliance, inspection and enforcement 9 17 16 27 19 12 0 30 52 24
2014 Communications or public affairs 13 16 14 19 26 7 5 33 52 132
2014 Security 12 7 20 25 22 6 6 23 55 15
2014 Science and technology 14 24 18 17 13 13 1 44 35 1174
2014 Library services 28 23 13 20 5 0 11 57 28 17
2014 Administration and operations 16 19 15 16 19 11 4 41 41 366
2014 Human resources 19 19 19 10 23 6 3 42 37 90
2014 Financial management 13 25 12 17 20 11 2 44 42 121
2014 Procurement 34 22 16 4 24 0 0 56 28 29
2014 Real property 16 26 8 14 16 21 0 53 37 36
2014 Materiel management 10 34 9 19 27 0 0 44 47 11
2014 Information management 17 21 21 10 10 20 1 48 25 115
2014 Information technology 16 18 26 12 11 15 1 41 28 146
2014 Internal audit 22 33 6 11 22 6 0 58 35 18
2014 Evaluation 20 20 0 21 0 26 13 66 34 15
2014 Other services to the public 18 18 19 14 12 13 5 45 32 84
2014 None of the above 12 19 19 13 20 13 3 38 40 412

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 53 27 4 0 0 0 69 4 23
2020 Federal regulators 22 33 20 12 9 5 0 58 22 42
2020 Compliance, inspection and enforcement 28 14 28 7 16 7 0 45 25 30
2020 Communications or public affairs 27 33 25 6 7 2 0 61 13 98
2020 Security 17 25 26 9 16 8 0 45 27 12
2020 Science and technology 21 36 17 13 10 3 0 58 24 1035
2020 Library services 17 17 17 40 8 0 0 35 48 11
2020 Administration and operations 32 27 19 12 7 4 0 61 19 283
2020 Human resources 16 37 21 7 10 8 1 59 19 89
2020 Financial management 21 45 16 8 6 4 0 70 14 98
2020 Procurement 30 27 9 21 14 0 0 57 34 21
2020 Real property 32 22 20 20 3 3 0 56 24 30
2020 Materiel management 14 56 14 0 16 0 0 69 16 12
2020 Information management 25 35 19 7 9 7 0 63 17 58
2020 Information technology 15 30 23 17 10 6 0 47 28 112
2020 Internal audit 47 46 0 0 8 0 0 92 8 12
2020 Evaluation 27 55 18 0 0 0 0 82 0 11
2020 Data sciences 29 26 22 14 5 3 1 58 20 87
2020 Policy 26 36 16 13 5 4 0 64 19 485
2020 Project management 23 29 17 19 6 5 1 55 27 143
2020 Other services to the public 33 33 8 11 8 7 0 71 21 30
2020 None of the above 27 27 17 16 7 2 3 57 25 115
2019 Client contact centre 6 36 19 16 14 9 0 45 34 31
2019 Federal regulators 17 32 17 6 28 0 0 49 34 35
2019 Compliance, inspection and enforcement 10 22 11 45 5 6 0 35 53 18
2019 Communications or public affairs 30 34 17 6 9 5 0 66 16 99
2019 Access to information and privacy 16 31 24 7 22 0 0 46 29 13
2019 Security 13 23 39 6 19 0 0 36 25 16
2019 Science and technology 21 29 19 15 14 2 0 51 29 983
2019 Library services 8 25 35 24 8 0 0 33 32 12
2019 Administration and operations 25 29 18 14 10 4 0 56 25 269
2019 Human resources 21 29 21 20 6 4 0 52 27 108
2019 Financial management 26 35 17 17 5 2 0 62 22 105
2019 Procurement 23 47 14 15 0 0 0 71 15 34
2019 Real property 36 29 23 5 5 0 2 66 10 37
2019 Materiel management 13 45 6 0 36 0 0 59 36 10
2019 Information management 11 37 24 14 9 5 1 51 24 62
2019 Information technology 11 27 19 26 13 4 0 40 41 106
2019 Internal audit 36 38 19 7 0 0 0 74 7 14
2019 Data sciences 21 30 14 17 10 8 0 55 29 74
2019 Policy 22 36 17 15 6 3 0 60 22 411
2019 Project management 22 35 11 13 16 2 0 58 30 139
2019 Other services to the public 23 29 28 9 7 4 0 54 16 44
2019 None of the above 30 29 12 14 7 8 0 63 23 154
2018 Client contact centre 7 25 30 6 21 10 0 36 30 25
2018 Federal regulators 18 21 25 15 18 3 0 40 34 39
2018 Compliance, inspection and enforcement 24 33 11 13 20 0 0 57 32 25
2018 Communications or public affairs 28 39 12 11 7 3 0 70 18 100
2018 Access to information and privacy 29 31 20 20 0 0 0 61 20 10
2018 Security 30 33 15 15 7 0 0 63 22 13
2018 Science and technology 16 31 19 18 14 2 0 48 33 959
2018 Administration and operations 24 31 23 12 8 2 0 56 21 270
2018 Human resources 19 33 16 17 9 4 1 56 28 92
2018 Financial management 21 42 14 14 9 0 1 63 23 114
2018 Procurement 19 45 6 23 7 0 0 64 30 29
2018 Real property 32 24 19 18 5 2 0 57 23 40
2018 Information management 15 31 15 21 16 0 2 47 38 56
2018 Information technology 10 39 22 19 9 1 0 49 29 91
2018 Internal audit 36 36 7 7 7 7 0 77 16 13
2018 Data sciences 9 41 21 15 10 4 0 52 25 67
2018 Policy 17 39 18 12 11 3 0 58 23 372
2018 Project management 15 37 18 19 7 4 1 54 27 118
2018 Other services to the public 24 29 24 12 8 3 0 55 21 34
2018 None of the above 18 31 17 15 12 6 1 53 29 132
2017 Client contact centre 19 42 18 11 7 4 0 63 18 28
2017 Federal regulators 14 35 22 10 19 0 0 49 29 37
2017 Compliance, inspection and enforcement 15 25 27 16 10 6 0 43 28 19
2017 Communications or public affairs 23 39 22 13 3 0 0 62 16 98
2017 Access to information and privacy 41 34 17 8 0 0 0 75 8 12
2017 Security 0 20 50 20 10 0 0 20 30 10
2017 Science and technology 17 31 17 19 14 3 0 49 33 951
2017 Library services 10 41 10 0 20 10 10 63 25 10
2017 Administration and operations 27 32 17 11 7 4 0 62 19 291
2017 Human resources 25 40 13 9 9 2 1 68 19 99
2017 Financial management 21 37 13 14 11 3 1 60 27 99
2017 Procurement 14 42 13 13 14 4 0 59 28 22
2017 Real property 33 33 16 3 6 10 0 73 10 31
2017 Information management 21 34 14 11 16 3 1 57 28 74
2017 Information technology 15 28 18 19 16 3 0 45 36 136
2017 Internal audit 22 64 7 0 0 7 0 92 0 14
2017 Evaluation 34 15 16 0 26 0 9 55 28 12
2017 Data sciences 17 38 18 13 9 5 0 59 23 71
2017 Policy 21 38 14 13 10 3 1 61 24 322
2017 Project management 25 33 21 9 11 2 0 59 20 107
2017 Other services to the public 24 21 19 15 13 9 0 49 30 40
2017 None of the above 23 31 16 16 7 8 0 58 24 157
2014 Client contact centre 24 29 19 14 11 3 0 55 25 41
2014 Federal regulators 20 30 17 19 10 4 0 52 30 57
2014 Compliance, inspection and enforcement 22 36 4 13 25 0 0 58 38 24
2014 Communications or public affairs 11 28 21 20 14 4 1 42 36 132
2014 Security 6 20 19 20 15 13 7 33 44 15
2014 Science and technology 14 30 17 20 16 3 0 46 37 1175
2014 Library services 30 21 20 5 18 0 5 54 25 17
2014 Administration and operations 20 33 16 18 11 2 0 54 29 366
2014 Human resources 17 37 11 16 12 5 1 58 30 90
2014 Financial management 19 28 21 15 12 4 1 49 29 121
2014 Procurement 26 21 20 3 30 0 0 47 33 29
2014 Real property 8 31 28 16 11 7 0 42 29 36
2014 Materiel management 17 28 29 0 26 0 0 46 26 11
2014 Information management 18 33 20 11 15 4 0 53 27 115
2014 Information technology 19 38 18 14 10 1 0 57 24 146
2014 Internal audit 55 22 11 6 6 0 0 77 12 18
2014 Evaluation 27 40 27 7 0 0 0 67 7 15
2014 Other services to the public 18 37 16 10 13 4 2 58 25 84
2014 None of the above 15 32 17 22 11 3 0 49 34 412

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 48 25 8 8 0 8 56 17 24
2020 Federal regulators 24 22 14 20 18 0 2 47 39 42
2020 Compliance, inspection and enforcement 20 17 12 20 13 7 12 45 40 30
2020 Communications or public affairs 31 26 13 15 13 2 1 59 28 98
2020 Security 17 16 17 25 17 8 0 36 45 12
2020 Science and technology 20 25 16 17 16 3 3 48 35 1037
2020 Library services 8 0 57 17 17 0 0 8 35 11
2020 Administration and operations 22 27 18 14 14 2 2 51 30 282
2020 Human resources 19 25 18 10 19 5 3 49 31 88
2020 Financial management 22 26 19 20 11 2 1 49 31 98
2020 Procurement 22 24 9 28 18 0 0 45 46 22
2020 Real property 16 30 23 16 16 0 0 46 32 31
2020 Materiel management 16 26 14 14 10 0 19 53 29 12
2020 Information management 19 27 14 17 22 0 2 47 39 58
2020 Information technology 13 23 24 16 17 4 3 38 35 112
2020 Internal audit 14 54 8 0 8 0 17 81 9 12
2020 Evaluation 27 36 18 9 0 9 0 70 10 11
2020 Data sciences 23 20 18 17 13 6 3 48 33 87
2020 Policy 29 31 14 12 9 3 2 63 22 485
2020 Project management 15 23 18 23 16 1 4 40 41 143
2020 Other services to the public 26 19 22 17 5 3 8 50 25 30
2020 None of the above 18 21 14 19 15 1 11 44 40 117
2019 Client contact centre 3 15 18 25 25 4 9 21 58 31
2019 Federal regulators 20 29 15 7 24 3 3 52 33 35
2019 Compliance, inspection and enforcement 5 32 0 29 28 0 6 40 60 18
2019 Communications or public affairs 30 23 21 5 21 0 0 53 25 99
2019 Access to information and privacy 7 39 24 15 15 0 0 46 29 13
2019 Security 13 28 6 0 38 8 6 49 44 16
2019 Science and technology 19 23 13 17 22 3 4 45 41 983
2019 Library services 8 17 25 35 16 0 0 24 51 12
2019 Administration and operations 23 21 16 18 17 2 3 47 36 271
2019 Human resources 17 22 19 17 18 2 5 42 38 108
2019 Financial management 23 30 19 13 13 2 0 55 26 105
2019 Procurement 24 27 9 30 11 0 0 50 41 33
2019 Real property 27 28 13 12 13 7 0 60 27 38
2019 Materiel management 13 0 22 13 26 13 13 18 52 10
2019 Information management 11 30 20 17 18 2 3 42 37 63
2019 Information technology 9 24 16 21 23 4 3 35 48 106
2019 Internal audit 30 28 22 12 8 0 0 58 20 14
2019 Data sciences 16 24 14 20 14 8 5 46 38 74
2019 Policy 26 36 13 11 10 3 2 64 22 412
2019 Project management 18 28 18 12 18 4 3 50 32 139
2019 Other services to the public 16 27 25 7 21 2 2 45 29 44
2019 None of the above 30 22 12 15 15 3 4 56 32 154
2018 Client contact centre 7 27 9 12 28 10 6 41 49 25
2018 Federal regulators 18 16 13 21 32 0 0 34 53 39
2018 Compliance, inspection and enforcement 8 37 17 21 17 0 0 45 38 24
2018 Communications or public affairs 29 29 5 14 16 4 4 63 32 101
2018 Access to information and privacy 20 20 40 10 11 0 0 39 21 10
2018 Security 38 26 7 22 7 0 0 63 29 13
2018 Science and technology 17 23 16 17 22 2 2 42 41 959
2018 Administration and operations 15 29 15 15 20 1 4 46 37 270
2018 Human resources 19 27 11 19 16 3 5 50 38 93
2018 Financial management 17 30 16 20 15 2 1 48 35 114
2018 Procurement 21 26 14 14 14 0 12 53 31 29
2018 Real property 21 22 21 16 17 2 0 45 34 40
2018 Information management 5 27 9 24 30 3 2 34 57 56
2018 Information technology 7 29 15 20 22 6 0 39 45 91
2018 Internal audit 21 20 23 15 15 7 0 43 32 13
2018 Data sciences 11 26 18 21 21 0 4 38 43 69
2018 Policy 28 31 13 11 15 1 2 61 26 372
2018 Project management 12 33 14 20 17 2 2 47 38 119
2018 Other services to the public 12 38 9 8 17 5 12 60 30 35
2018 None of the above 15 23 11 15 28 4 5 41 46 132
2017 Client contact centre 10 25 18 37 3 7 0 38 43 28
2017 Federal regulators 14 21 22 21 19 3 0 36 42 37
2017 Compliance, inspection and enforcement 15 15 11 26 33 0 0 30 59 19
2017 Communications or public affairs 21 35 13 13 12 2 4 60 27 98
2017 Access to information and privacy 24 17 0 25 25 8 0 45 55 12
2017 Security 10 10 20 30 20 11 0 22 56 10
2017 Science and technology 14 22 13 20 24 4 3 39 47 951
2017 Library services 10 31 10 20 10 10 10 50 37 10
2017 Administration and operations 19 25 15 17 18 4 2 47 36 289
2017 Human resources 22 21 19 14 17 2 5 47 34 99
2017 Financial management 13 21 26 20 16 3 0 35 37 99
2017 Procurement 18 25 4 13 19 4 17 55 40 22
2017 Real property 27 28 9 14 13 3 6 61 29 31
2017 Information management 12 22 15 16 28 3 4 37 48 74
2017 Information technology 6 22 16 22 27 4 3 30 53 137
2017 Internal audit 7 64 7 15 7 0 0 71 22 14
2017 Evaluation 17 24 17 0 33 0 9 46 36 12
2017 Data sciences 12 27 18 15 20 2 6 42 39 70
2017 Policy 26 30 14 13 13 2 2 58 27 323
2017 Project management 20 23 17 14 22 2 1 45 38 109
2017 Other services to the public 21 18 6 14 25 9 5 46 46 40
2017 None of the above 16 21 12 22 23 3 3 40 48 158
2014 Client contact centre 13 12 14 34 25 0 3 25 61 41
2014 Federal regulators 16 25 14 21 22 2 0 42 44 57
2014 Compliance, inspection and enforcement 4 38 4 24 26 5 0 44 53 24
2014 Communications or public affairs 9 26 12 26 23 1 3 36 51 132
2014 Security 0 12 7 6 55 13 6 15 76 15
2014 Science and technology 11 20 14 19 31 2 3 33 52 1175
2014 Library services 5 40 13 12 18 12 0 51 34 17
2014 Administration and operations 13 22 15 20 23 2 4 38 46 366
2014 Human resources 16 21 19 23 17 2 2 39 42 90
2014 Financial management 12 25 15 22 24 1 1 38 47 121
2014 Procurement 18 13 10 22 30 3 3 33 56 29
2014 Real property 5 17 19 24 26 6 3 24 55 36
2014 Materiel management 17 18 0 28 26 0 10 39 61 11
2014 Information management 8 15 14 18 35 6 3 26 58 115
2014 Information technology 12 19 20 19 26 3 1 32 47 144
2014 Internal audit 34 32 18 5 11 0 0 66 16 18
2014 Evaluation 40 26 7 27 0 0 0 66 27 15
2014 Other services to the public 17 28 17 10 22 1 5 48 34 84
2014 None of the above 15 22 12 21 23 4 3 40 47 412

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 21 16 0 0 0 12 82 0 24
2020 Federal regulators 50 24 14 2 7 0 2 76 10 42
2020 Compliance, inspection and enforcement 55 19 13 3 0 0 10 82 4 30
2020 Communications or public affairs 55 18 18 3 4 0 1 74 7 98
2020 Security 75 16 9 0 0 0 0 91 0 12
2020 Science and technology 49 26 13 5 2 1 4 79 8 1036
2020 Library services 74 9 0 8 0 0 9 91 9 11
2020 Administration and operations 55 20 12 6 3 1 3 78 9 284
2020 Human resources 53 17 12 4 5 2 6 77 11 89
2020 Financial management 55 20 13 4 3 2 3 79 8 98
2020 Procurement 48 35 9 0 9 0 0 83 9 22
2020 Real property 51 23 20 0 0 0 6 79 0 31
2020 Materiel management 60 21 10 0 0 0 10 89 0 12
2020 Information management 50 23 16 2 0 3 7 81 2 58
2020 Information technology 55 27 9 4 2 2 2 85 6 112
2020 Internal audit 54 6 16 0 23 0 0 61 23 12
2020 Evaluation 45 45 0 9 0 0 0 91 9 11
2020 Data sciences 48 30 12 1 1 3 5 85 2 87
2020 Policy 44 25 16 7 6 1 2 71 13 486
2020 Project management 45 20 20 5 3 0 6 69 9 144
2020 Other services to the public 50 32 9 3 3 0 3 84 7 30
2020 None of the above 46 28 8 3 6 0 8 81 11 117
2019 Client contact centre 46 11 19 12 6 3 3 61 19 31
2019 Federal regulators 31 32 23 6 6 0 3 65 12 35
2019 Compliance, inspection and enforcement 39 21 29 0 5 0 6 64 6 18
2019 Communications or public affairs 55 25 11 2 4 0 3 83 6 99
2019 Access to information and privacy 61 23 7 8 0 0 0 84 8 13
2019 Security 27 36 6 12 6 0 12 72 21 16
2019 Science and technology 52 25 11 4 2 1 4 81 7 984
2019 Library services 70 23 8 0 0 0 0 92 0 12
2019 Administration and operations 51 23 12 5 3 2 4 79 8 271
2019 Human resources 54 22 11 3 2 0 9 83 5 108
2019 Financial management 53 17 17 4 3 2 5 75 8 105
2019 Procurement 43 26 14 5 7 0 5 72 13 34
2019 Real property 64 19 10 5 2 0 0 83 7 38
2019 Materiel management 65 13 22 0 0 0 0 78 0 10
2019 Information management 60 21 12 2 3 0 3 83 5 63
2019 Information technology 54 23 11 2 4 4 2 82 6 106
2019 Internal audit 70 22 0 8 0 0 0 92 8 14
2019 Data sciences 51 22 11 7 3 1 6 78 10 74
2019 Policy 44 26 18 5 3 1 3 73 9 411
2019 Project management 50 24 14 7 0 2 4 77 8 138
2019 Other services to the public 58 22 15 0 0 0 5 84 0 43
2019 None of the above 50 22 13 5 1 2 7 79 7 153

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 28 14 0 4 0 0 82 4 24
2020 Federal regulators 46 24 14 5 9 0 2 72 14 42
2020 Compliance, inspection and enforcement 40 27 13 3 7 0 10 75 11 30
2020 Communications or public affairs 53 25 10 5 4 1 2 80 9 98
2020 Security 48 26 26 0 0 0 0 74 0 12
2020 Science and technology 47 29 13 4 2 1 3 80 6 1037
2020 Library services 35 39 8 9 0 9 0 81 10 11
2020 Administration and operations 54 21 10 6 5 2 3 79 11 283
2020 Human resources 50 18 10 11 6 0 7 72 18 89
2020 Financial management 53 22 14 6 0 1 4 79 6 97
2020 Procurement 50 22 16 9 4 0 0 72 13 22
2020 Real property 45 25 13 7 8 0 3 72 15 30
2020 Materiel management 45 0 10 19 16 0 10 50 40 12
2020 Information management 49 21 12 5 5 3 5 76 11 58
2020 Information technology 40 30 12 12 4 4 0 72 16 112
2020 Internal audit 46 30 0 8 8 8 0 83 17 12
2020 Evaluation 45 18 9 27 0 0 0 64 27 11
2020 Data sciences 48 25 18 3 2 0 3 76 6 87
2020 Policy 39 27 18 7 5 1 2 69 12 485
2020 Project management 43 30 11 9 3 1 4 76 12 144
2020 Other services to the public 53 30 11 3 0 0 3 85 4 30
2020 None of the above 48 23 16 2 4 0 8 77 6 117
2019 Client contact centre 20 21 29 13 8 6 2 45 24 30
2019 Federal regulators 32 31 11 11 5 6 3 70 18 35
2019 Compliance, inspection and enforcement 28 45 11 5 5 0 6 77 11 18
2019 Communications or public affairs 61 21 10 0 4 2 3 86 4 99
2019 Access to information and privacy 23 39 15 7 0 0 16 74 9 13
2019 Security 46 12 12 20 0 0 10 65 22 16
2019 Science and technology 45 25 16 5 3 2 3 75 9 980
2019 Library services 49 8 16 0 8 11 8 71 9 12
2019 Administration and operations 50 18 13 9 4 3 3 73 13 270
2019 Human resources 52 15 19 5 3 1 4 71 9 107
2019 Financial management 55 18 15 6 0 2 5 78 6 105
2019 Procurement 37 24 21 15 0 0 3 62 16 34
2019 Real property 46 25 13 10 2 3 0 73 13 36
2019 Materiel management 45 26 6 0 23 0 0 72 23 10
2019 Information management 37 35 19 0 3 1 5 77 3 63
2019 Information technology 36 22 21 7 8 2 4 62 16 105
2019 Internal audit 70 23 7 0 0 0 0 93 0 13
2019 Data sciences 38 28 17 4 3 3 6 73 8 74
2019 Policy 45 25 14 7 4 1 4 74 12 410
2019 Project management 46 25 14 4 5 1 5 76 10 139
2019 Other services to the public 46 24 8 6 11 0 5 73 18 43
2019 None of the above 49 26 8 6 5 3 4 80 11 152

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 74 8 6 8 0 0 4 86 8 24
2020 Federal regulators 77 12 0 2 7 2 0 90 10 42
2020 Compliance, inspection and enforcement 64 13 4 0 3 6 10 92 4 30
2020 Communications or public affairs 82 4 4 3 3 2 1 89 7 97
2020 Security 83 9 9 0 0 0 0 91 0 12
2020 Science and technology 76 8 4 2 3 4 3 91 5 1034
2020 Library services 83 0 0 0 8 9 0 91 9 11
2020 Administration and operations 77 9 3 2 3 2 4 92 5 283
2020 Human resources 71 7 4 3 3 3 8 88 7 88
2020 Financial management 78 5 4 4 1 3 5 90 6 98
2020 Procurement 87 4 0 4 4 0 0 91 9 22
2020 Real property 88 3 0 6 0 0 3 93 7 31
2020 Materiel management 71 19 0 0 0 0 10 100 0 12
2020 Information management 74 9 3 2 3 3 5 91 5 58
2020 Information technology 72 13 6 1 4 5 1 90 5 111
2020 Internal audit 78 6 8 0 0 8 0 92 0 12
2020 Evaluation 82 9 0 0 0 0 9 100 0 11
2020 Data sciences 73 6 8 0 4 5 4 86 4 87
2020 Policy 78 8 4 2 1 4 2 92 4 483
2020 Project management 72 10 3 1 1 5 6 93 3 144
2020 Other services to the public 86 3 0 3 5 0 3 92 8 30
2020 None of the above 75 6 4 1 2 7 6 93 3 116
2019 Client contact centre 53 14 10 0 11 3 8 75 13 31
2019 Federal regulators 57 11 14 0 6 6 6 78 6 35
2019 Compliance, inspection and enforcement 83 0 11 0 0 0 6 89 0 18
2019 Communications or public affairs 81 7 3 1 4 2 3 92 5 99
2019 Access to information and privacy 67 8 7 8 0 0 8 83 9 13
2019 Security 60 12 13 0 0 0 14 84 0 16
2019 Science and technology 76 7 4 3 2 5 3 90 5 980
2019 Library services 84 0 0 16 0 0 0 84 16 12
2019 Administration and operations 73 8 4 4 3 4 4 88 7 270
2019 Human resources 76 8 6 1 0 3 7 93 1 108
2019 Financial management 76 5 8 2 0 5 5 89 2 105
2019 Procurement 71 9 3 5 0 7 5 92 5 33
2019 Real property 79 11 0 0 2 7 0 97 3 38
2019 Materiel management 68 6 13 0 13 0 0 74 13 10
2019 Information management 75 6 8 1 3 0 7 86 5 62
2019 Information technology 65 11 3 3 6 8 4 86 10 105
2019 Internal audit 86 6 0 0 8 0 0 92 8 14
2019 Data sciences 66 14 1 1 4 8 7 93 6 74
2019 Policy 78 9 4 1 2 2 3 92 3 411
2019 Project management 70 10 7 2 1 4 5 88 4 137
2019 Other services to the public 75 11 2 2 2 0 7 93 5 42
2019 None of the above 76 6 1 3 3 2 9 93 7 152

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 21 0 0 0 0 8 100 0 24
2020 Federal regulators 74 12 5 3 4 0 2 88 7 42
2020 Compliance, inspection and enforcement 67 20 0 0 0 0 14 100 0 30
2020 Communications or public affairs 73 13 3 0 1 2 7 96 1 98
2020 Security 75 9 7 0 9 0 0 84 9 12
2020 Science and technology 73 11 4 1 1 3 7 94 2 1033
2020 Library services 74 17 0 0 0 9 0 100 0 11
2020 Administration and operations 74 12 3 0 2 1 8 94 2 284
2020 Human resources 74 5 4 2 2 3 9 90 5 89
2020 Financial management 82 4 6 0 2 1 5 91 2 97
2020 Procurement 96 0 0 0 0 4 0 100 0 22
2020 Real property 68 15 4 3 0 0 9 92 4 30
2020 Materiel management 83 7 0 0 0 0 10 100 0 12
2020 Information management 70 15 2 0 2 3 8 96 2 58
2020 Information technology 72 15 3 0 1 4 3 95 1 112
2020 Internal audit 86 6 0 0 8 0 0 92 8 12
2020 Evaluation 82 9 0 0 0 0 9 100 0 11
2020 Data sciences 72 11 3 0 1 5 8 95 1 85
2020 Policy 79 7 4 0 1 2 6 94 2 486
2020 Project management 73 8 5 2 1 3 8 91 4 144
2020 Other services to the public 74 17 0 0 0 0 10 100 0 29
2020 None of the above 75 5 4 1 0 3 11 94 1 117
2019 Client contact centre 66 16 7 0 0 3 8 92 0 31
2019 Federal regulators 63 11 6 0 0 4 17 93 0 35
2019 Compliance, inspection and enforcement 73 0 16 0 0 0 11 82 0 18
2019 Communications or public affairs 87 2 2 1 2 1 5 95 3 99
2019 Access to information and privacy 75 8 8 0 0 0 8 91 0 13
2019 Security 81 0 0 0 0 0 19 100 0 16
2019 Science and technology 81 6 2 1 0 3 8 96 1 978
2019 Library services 80 0 0 0 0 8 11 100 0 12
2019 Administration and operations 76 6 2 1 2 3 8 94 3 270
2019 Human resources 81 4 2 0 0 0 13 97 0 108
2019 Financial management 84 4 3 0 0 3 6 97 0 105
2019 Procurement 73 7 3 0 7 0 10 89 8 33
2019 Real property 80 10 3 0 2 5 0 95 2 38
2019 Materiel management 59 10 6 0 13 13 0 78 15 10
2019 Information management 80 3 1 0 0 3 13 98 0 63
2019 Information technology 74 6 2 0 2 6 10 95 2 106
2019 Internal audit 93 0 0 7 0 0 0 93 7 14
2019 Data sciences 72 9 1 0 1 3 14 97 1 74
2019 Policy 82 4 1 1 1 1 9 96 2 404
2019 Project management 71 5 6 1 2 1 13 90 4 139
2019 Other services to the public 81 5 2 0 0 0 11 98 0 43
2019 None of the above 75 6 2 2 1 2 13 95 3 153

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 41 29 0 4 0 0 67 4 24
2020 Federal regulators 22 48 15 7 9 0 0 69 16 42
2020 Compliance, inspection and enforcement 28 26 23 6 10 6 0 59 17 30
2020 Communications or public affairs 22 43 17 10 2 5 0 69 13 98
2020 Security 17 58 8 9 0 9 0 82 10 12
2020 Science and technology 23 47 16 7 3 5 0 73 10 1036
2020 Library services 17 18 31 17 8 9 0 38 28 11
2020 Administration and operations 27 36 18 7 5 5 1 68 13 284
2020 Human resources 22 46 15 9 4 4 0 71 14 89
2020 Financial management 21 50 21 4 1 2 1 73 5 98
2020 Procurement 39 39 11 0 4 0 7 84 5 22
2020 Real property 33 29 26 3 6 3 0 63 10 31
2020 Materiel management 36 33 14 10 0 7 0 74 10 12
2020 Information management 20 47 17 7 3 5 0 71 11 57
2020 Information technology 16 47 20 4 5 8 0 69 10 112
2020 Internal audit 30 38 17 8 8 0 0 68 16 12
2020 Evaluation 18 55 9 0 9 9 0 80 10 11
2020 Data sciences 25 46 16 6 3 3 1 74 9 87
2020 Policy 23 48 15 9 3 2 0 73 12 486
2020 Project management 19 50 18 8 1 4 1 72 9 144
2020 Other services to the public 30 28 21 15 3 3 0 60 18 30
2020 None of the above 33 36 14 5 4 7 1 75 10 117
2019 Client contact centre 7 35 29 18 4 7 0 45 24 31
2019 Federal regulators 23 43 14 8 5 6 0 71 14 35
2019 Compliance, inspection and enforcement 16 27 17 29 11 0 0 43 40 18
2019 Communications or public affairs 29 38 17 7 6 3 0 69 14 98
2019 Access to information and privacy 8 54 16 7 7 0 7 67 16 13
2019 Security 18 17 27 12 19 6 0 38 34 16
2019 Science and technology 21 41 18 10 5 4 0 65 16 984
2019 Library services 8 77 0 8 8 0 0 84 16 12
2019 Administration and operations 24 40 21 7 4 4 1 66 12 271
2019 Human resources 24 39 19 7 4 7 0 68 11 107
2019 Financial management 26 40 21 5 3 4 1 70 8 104
2019 Procurement 33 31 27 3 0 4 0 68 3 34
2019 Real property 43 36 12 5 0 2 2 83 5 38
2019 Materiel management 20 20 35 26 0 0 0 39 26 10
2019 Information management 25 40 25 3 4 1 1 67 7 63
2019 Information technology 18 37 22 11 8 4 0 57 19 106
2019 Internal audit 21 52 19 0 0 8 0 79 0 14
2019 Data sciences 17 50 16 7 1 9 0 73 9 73
2019 Policy 16 51 19 8 3 3 0 70 11 411
2019 Project management 17 45 24 8 4 2 1 63 12 139
2019 Other services to the public 26 35 25 8 4 2 0 62 12 43
2019 None of the above 21 45 12 11 4 6 1 71 16 153
2018 Client contact centre 11 18 39 19 9 4 0 30 28 25
2018 Federal regulators 21 38 23 13 3 3 0 60 16 39
2018 Compliance, inspection and enforcement 15 48 25 4 8 0 0 63 12 25
2018 Communications or public affairs 33 34 22 4 5 3 0 68 9 100
2018 Access to information and privacy 20 41 40 0 0 0 0 60 0 10
2018 Security 45 26 29 0 0 0 0 71 0 13
2018 Science and technology 19 43 20 10 5 3 0 64 15 963
2018 Administration and operations 21 38 22 6 6 6 1 63 14 271
2018 Human resources 31 30 24 9 5 1 0 62 14 93
2018 Financial management 21 43 19 9 6 3 0 66 15 114
2018 Procurement 30 38 14 3 4 11 0 76 8 29
2018 Real property 31 40 16 7 0 5 0 75 8 40
2018 Information management 16 32 25 18 7 0 2 49 26 56
2018 Information technology 15 41 22 6 7 9 0 62 14 91
2018 Internal audit 7 65 14 0 7 7 0 77 8 13
2018 Data sciences 13 40 30 10 5 1 0 55 15 69
2018 Policy 25 43 18 6 5 3 0 70 12 372
2018 Project management 16 43 24 5 6 5 1 63 11 119
2018 Other services to the public 21 31 40 3 5 0 0 52 8 35
2018 None of the above 24 32 24 10 5 5 0 59 16 132
2017 Client contact centre 15 32 32 10 6 4 0 49 18 28
2017 Federal regulators 8 47 24 10 5 5 0 58 17 37
2017 Compliance, inspection and enforcement 21 37 11 10 11 10 0 64 24 19
2017 Communications or public affairs 26 46 14 8 5 1 0 72 13 96
2017 Access to information and privacy 33 34 17 0 8 8 0 72 9 12
2017 Security 0 40 41 10 0 10 0 44 11 10
2017 Science and technology 19 40 18 11 6 5 1 62 18 951
2017 Library services 20 30 30 10 0 0 10 56 11 10
2017 Administration and operations 25 32 20 9 6 7 0 62 16 290
2017 Human resources 23 37 27 6 2 6 0 64 8 100
2017 Financial management 20 37 21 8 8 2 3 60 17 99
2017 Procurement 27 59 8 6 0 0 0 86 6 22
2017 Real property 30 25 29 3 6 6 0 59 10 31
2017 Information management 22 34 16 12 7 8 1 61 21 74
2017 Information technology 17 37 16 13 8 6 2 59 23 137
2017 Internal audit 21 57 7 7 0 7 0 84 8 14
2017 Evaluation 18 31 17 0 17 17 0 59 21 12
2017 Data sciences 22 42 23 7 1 4 0 67 9 71
2017 Policy 22 45 17 9 5 2 0 68 14 322
2017 Project management 22 42 18 11 3 3 0 66 15 109
2017 Other services to the public 15 41 21 9 3 12 0 63 14 40
2017 None of the above 22 38 13 14 4 9 0 66 20 158

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 38 15 8 0 0 0 77 8 24
2020 Federal regulators 29 48 12 2 9 0 0 77 11 42
2020 Compliance, inspection and enforcement 46 22 13 13 3 3 0 70 17 30
2020 Communications or public affairs 38 43 9 5 2 3 0 83 7 98
2020 Security 41 50 0 0 9 0 0 91 9 12
2020 Science and technology 41 39 9 5 3 3 0 82 8 1034
2020 Library services 26 40 8 8 8 9 0 72 19 11
2020 Administration and operations 42 37 12 4 4 2 0 81 7 283
2020 Human resources 30 46 9 6 6 3 0 78 12 88
2020 Financial management 37 45 15 1 1 1 0 83 2 97
2020 Procurement 63 22 11 0 4 0 0 84 4 22
2020 Real property 50 25 18 0 3 3 0 78 3 30
2020 Materiel management 26 48 10 0 0 10 7 88 0 12
2020 Information management 36 45 5 6 5 3 0 84 11 57
2020 Information technology 36 41 15 4 2 3 0 79 6 111
2020 Internal audit 45 39 0 8 8 0 0 84 16 12
2020 Evaluation 27 55 9 9 0 0 0 82 9 11
2020 Data sciences 33 44 20 3 0 0 0 77 3 87
2020 Policy 32 43 11 9 3 3 0 77 12 485
2020 Project management 32 40 20 6 1 1 0 73 6 144
2020 Other services to the public 43 31 12 3 8 2 0 76 11 30
2020 None of the above 45 28 11 4 3 8 0 79 8 116
2019 Client contact centre 22 41 25 7 4 0 0 63 11 30
2019 Federal regulators 18 38 24 14 6 0 0 56 20 34
2019 Compliance, inspection and enforcement 22 28 22 17 11 0 0 50 28 18
2019 Communications or public affairs 48 31 9 5 4 3 1 82 9 98
2019 Access to information and privacy 0 62 0 23 15 0 0 62 38 13
2019 Security 37 17 21 6 12 7 0 58 20 16
2019 Science and technology 40 37 13 5 3 2 0 79 9 978
2019 Library services 8 46 29 17 0 0 0 54 17 11
2019 Administration and operations 40 31 15 7 4 3 0 74 11 267
2019 Human resources 39 40 13 4 1 2 0 81 6 108
2019 Financial management 45 31 13 3 2 6 0 81 5 105
2019 Procurement 62 21 15 3 0 0 0 82 3 34
2019 Real property 58 30 12 0 0 0 0 88 0 38
2019 Materiel management 33 25 16 0 13 13 0 66 15 10
2019 Information management 33 46 11 3 2 3 1 83 6 63
2019 Information technology 33 36 16 7 3 6 0 72 10 106
2019 Internal audit 43 38 12 7 0 0 0 81 7 14
2019 Data sciences 38 36 15 4 3 4 0 77 7 73
2019 Policy 26 46 14 8 4 2 0 74 12 407
2019 Project management 32 37 18 6 4 4 0 71 10 137
2019 Other services to the public 39 38 11 11 0 2 0 78 11 43
2019 None of the above 41 33 11 9 3 2 0 76 12 151
2018 Client contact centre 18 57 21 3 0 0 0 75 3 25
2018 Federal regulators 30 30 26 3 8 3 0 62 11 37
2018 Compliance, inspection and enforcement 48 36 12 4 0 0 0 84 4 25
2018 Communications or public affairs 43 42 9 1 3 3 0 87 4 100
2018 Access to information and privacy 49 20 31 0 0 0 0 69 0 10
2018 Security 56 29 15 0 0 0 0 85 0 13
2018 Science and technology 41 40 11 4 2 2 0 82 6 956
2018 Administration and operations 46 34 11 4 2 2 1 82 6 267
2018 Human resources 41 36 12 5 3 3 0 79 9 92
2018 Financial management 43 45 11 1 1 0 0 87 2 113
2018 Procurement 60 30 7 0 0 3 0 93 0 29
2018 Real property 43 44 14 0 0 0 0 86 0 40
2018 Information management 22 59 10 2 5 0 2 82 8 57
2018 Information technology 33 48 13 2 1 2 0 83 4 91
2018 Internal audit 57 35 0 7 0 0 0 93 7 13
2018 Data sciences 37 44 11 1 3 3 0 84 4 68
2018 Policy 29 47 13 6 3 2 0 77 10 371
2018 Project management 34 40 18 6 0 2 0 75 6 117
2018 Other services to the public 31 40 20 3 6 0 0 71 9 34
2018 None of the above 43 33 12 7 3 1 0 77 10 132
2017 Client contact centre 38 42 17 3 0 0 0 80 3 28
2017 Federal regulators 22 44 21 5 8 0 0 66 13 37
2017 Compliance, inspection and enforcement 47 26 11 5 5 6 0 77 11 19
2017 Communications or public affairs 31 55 5 6 1 2 0 88 7 98
2017 Access to information and privacy 66 17 0 17 0 0 0 83 17 12
2017 Security 31 40 20 0 0 10 0 78 0 10
2017 Science and technology 40 39 12 4 2 3 0 82 6 950
2017 Library services 40 30 20 0 0 10 0 78 0 10
2017 Administration and operations 44 36 12 2 2 3 0 83 5 291
2017 Human resources 41 41 9 3 3 2 0 84 7 100
2017 Financial management 39 37 11 6 4 2 0 78 10 99
2017 Procurement 58 36 6 0 0 0 0 94 0 22
2017 Real property 56 25 13 3 3 0 0 81 6 31
2017 Information management 31 45 10 5 3 7 0 81 9 74
2017 Information technology 30 49 12 2 1 6 0 83 4 137
2017 Internal audit 14 65 15 0 0 7 0 84 0 14
2017 Evaluation 48 26 9 9 9 0 0 74 17 12
2017 Data sciences 45 42 7 3 1 3 0 89 4 71
2017 Policy 33 44 12 6 3 2 0 79 9 322
2017 Project management 39 36 18 3 3 3 0 76 5 109
2017 Other services to the public 33 45 10 8 5 0 0 78 12 40
2017 None of the above 40 38 13 4 1 6 0 82 4 158
2014 Client contact centre 23 51 22 0 0 4 0 77 0 41
2014 Federal regulators 41 38 12 7 1 0 0 79 8 57
2014 Compliance, inspection and enforcement 34 36 7 12 5 5 0 74 18 24
2014 Communications or public affairs 32 41 16 6 1 4 0 76 7 132
2014 Security 54 27 13 6 0 0 0 81 6 15
2014 Science and technology 40 39 11 5 2 3 0 82 7 1173
2014 Library services 23 39 33 0 5 0 0 62 5 17
2014 Administration and operations 42 37 11 4 3 3 0 81 7 367
2014 Human resources 38 39 13 3 2 4 1 81 5 90
2014 Financial management 47 35 13 0 4 1 0 83 4 121
2014 Procurement 44 41 10 0 0 4 0 89 0 29
2014 Real property 27 46 19 3 3 3 0 75 6 36
2014 Materiel management 34 19 21 8 18 0 0 53 26 11
2014 Information management 42 37 14 1 2 2 1 82 3 115
2014 Information technology 44 36 13 3 1 3 0 83 4 146
2014 Internal audit 45 38 6 0 0 11 0 93 0 18
2014 Evaluation 60 19 14 7 0 0 0 79 7 15
2014 Other services to the public 45 38 11 2 0 2 2 87 2 82
2014 None of the above 36 36 13 6 4 5 0 76 10 411

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 54 8 8 0 0 6 83 9 23
2020 Federal regulators 24 43 12 5 7 9 0 74 13 42
2020 Compliance, inspection and enforcement 45 19 23 3 3 7 0 68 7 30
2020 Communications or public affairs 38 38 13 5 2 3 0 79 7 97
2020 Security 49 17 8 9 0 9 9 80 10 12
2020 Science and technology 41 36 10 5 2 5 1 82 7 1035
2020 Library services 26 57 8 0 8 0 0 83 8 11
2020 Administration and operations 47 32 13 3 3 1 0 80 6 284
2020 Human resources 35 35 13 7 3 4 2 75 11 89
2020 Financial management 43 44 10 1 0 1 1 89 1 97
2020 Procurement 63 33 0 0 4 0 0 96 4 22
2020 Real property 55 22 19 3 0 0 0 78 3 31
2020 Materiel management 26 56 5 0 0 7 7 95 0 12
2020 Information management 33 40 5 5 5 12 0 83 11 58
2020 Information technology 33 45 7 4 0 9 1 87 5 111
2020 Internal audit 45 31 8 8 8 0 0 76 16 12
2020 Evaluation 27 45 0 9 0 18 0 89 11 11
2020 Data sciences 37 34 16 5 4 3 0 74 10 87
2020 Policy 33 38 13 7 2 8 0 77 9 484
2020 Project management 38 29 20 5 0 8 1 73 5 144
2020 Other services to the public 51 19 11 5 3 12 0 79 9 30
2020 None of the above 40 30 9 4 3 13 0 81 8 114
2019 Client contact centre 25 38 29 0 4 4 0 65 4 31
2019 Federal regulators 26 35 22 11 0 3 4 64 12 35
2019 Compliance, inspection and enforcement 12 23 42 11 0 12 0 40 13 17
2019 Communications or public affairs 46 32 9 5 4 3 1 81 9 99
2019 Access to information and privacy 46 38 16 0 0 0 0 84 0 13
2019 Security 37 6 25 0 19 8 4 50 22 16
2019 Science and technology 43 35 12 4 2 4 0 81 6 981
2019 Library services 8 58 8 8 0 20 0 81 9 12
2019 Administration and operations 45 34 14 2 3 3 0 81 5 268
2019 Human resources 38 41 17 1 0 3 0 82 1 107
2019 Financial management 47 32 11 2 1 6 1 85 3 105
2019 Procurement 73 17 4 0 0 3 3 95 0 34
2019 Real property 56 32 5 3 0 4 0 92 3 38
2019 Materiel management 20 55 12 0 13 0 0 75 13 10
2019 Information management 37 37 11 3 2 8 1 82 6 63
2019 Information technology 37 38 14 2 4 5 0 79 6 104
2019 Internal audit 51 36 6 7 0 0 0 88 7 14
2019 Data sciences 33 33 13 8 1 12 0 75 10 74
2019 Policy 35 42 11 6 2 4 0 80 8 407
2019 Project management 33 39 15 4 4 6 0 76 8 139
2019 Other services to the public 46 37 12 0 2 4 0 85 2 42
2019 None of the above 41 27 17 7 3 5 1 72 10 152
2018 Client contact centre 19 49 23 6 0 3 0 70 7 25
2018 Federal regulators 37 29 23 5 0 5 0 70 6 38
2018 Compliance, inspection and enforcement 48 33 15 0 0 4 0 84 0 25
2018 Communications or public affairs 40 38 11 5 3 3 0 81 8 99
2018 Access to information and privacy 39 10 41 0 0 10 0 55 0 10
2018 Security 38 48 7 7 0 0 0 85 7 13
2018 Science and technology 41 37 13 4 2 4 0 81 6 959
2018 Administration and operations 47 31 13 4 1 3 1 81 5 269
2018 Human resources 42 39 8 4 3 4 0 84 8 92
2018 Financial management 41 38 18 2 1 0 0 80 3 114
2018 Procurement 43 41 11 0 0 6 0 89 0 29
2018 Real property 40 40 12 2 0 2 4 85 2 40
2018 Information management 25 42 18 4 4 6 2 73 8 57
2018 Information technology 32 43 15 5 0 5 0 79 6 90
2018 Internal audit 43 43 7 0 0 7 0 92 0 13
2018 Data sciences 30 41 13 7 1 8 0 76 9 68
2018 Policy 31 44 15 3 2 4 0 79 6 370
2018 Project management 34 38 17 4 0 4 2 77 5 117
2018 Other services to the public 31 47 13 3 3 3 0 81 6 34
2018 None of the above 42 31 20 1 2 3 1 76 3 132
2017 Client contact centre 26 52 22 0 0 0 0 78 0 28
2017 Federal regulators 19 54 13 8 0 6 0 78 8 37
2017 Compliance, inspection and enforcement 31 37 5 16 5 5 0 72 22 19
2017 Communications or public affairs 33 43 10 7 3 4 0 79 10 98
2017 Access to information and privacy 41 34 0 8 8 8 0 82 18 12
2017 Security 21 40 30 0 0 10 0 67 0 10
2017 Science and technology 36 37 15 3 2 7 0 78 6 951
2017 Library services 30 30 0 10 0 20 10 86 14 10
2017 Administration and operations 45 34 12 1 2 6 0 84 4 289
2017 Human resources 47 31 8 3 3 7 1 85 7 100
2017 Financial management 36 37 15 6 2 3 0 76 8 99
2017 Procurement 53 38 4 0 0 4 0 95 0 21
2017 Real property 52 29 13 0 0 6 0 86 0 31
2017 Information management 39 33 15 4 4 5 0 76 8 74
2017 Information technology 31 39 18 3 2 6 1 75 5 136
2017 Internal audit 42 36 22 0 0 0 0 78 0 14
2017 Evaluation 43 16 9 0 9 24 0 77 11 12
2017 Data sciences 39 35 15 3 1 7 0 80 4 71
2017 Policy 34 39 14 3 3 7 0 78 7 322
2017 Project management 36 34 18 5 1 6 0 75 7 109
2017 Other services to the public 36 29 11 5 5 14 0 75 11 40
2017 None of the above 38 34 14 3 1 10 0 80 4 157
2014 Client contact centre 33 46 12 0 0 10 0 87 0 41
2014 Federal regulators 47 27 12 5 1 7 0 80 7 57
2014 Compliance, inspection and enforcement 33 33 17 4 4 10 0 73 8 24
2014 Communications or public affairs 35 39 17 2 1 6 0 78 4 132
2014 Security 39 35 20 6 0 0 0 74 6 15
2014 Science and technology 39 38 12 3 1 7 0 83 4 1174
2014 Library services 34 39 26 0 0 0 0 74 0 17
2014 Administration and operations 43 36 13 0 3 4 1 83 4 367
2014 Human resources 44 37 8 4 0 6 1 87 5 90
2014 Financial management 47 34 9 4 2 4 0 84 6 121
2014 Procurement 47 30 7 3 0 12 0 88 4 29
2014 Real property 29 30 16 3 8 15 0 69 12 36
2014 Materiel management 26 27 30 17 0 0 0 53 17 11
2014 Information management 41 30 15 2 2 9 1 78 5 115
2014 Information technology 41 35 14 4 1 5 0 80 6 146
2014 Internal audit 55 23 5 0 0 17 0 93 0 18
2014 Evaluation 53 27 0 7 0 13 0 92 8 15
2014 Other services to the public 44 36 10 4 0 5 2 85 4 84
2014 None of the above 39 33 14 3 3 9 0 78 7 411

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 31 8 7 0 8 6 82 8 24
2020 Federal regulators 24 34 19 7 7 9 0 64 16 42
2020 Compliance, inspection and enforcement 35 13 22 7 3 20 0 60 13 30
2020 Communications or public affairs 32 43 12 7 2 4 0 78 9 98
2020 Security 26 25 15 17 0 9 9 61 21 12
2020 Science and technology 35 30 16 5 3 9 2 73 9 1038
2020 Library services 35 26 22 8 8 0 0 61 17 11
2020 Administration and operations 38 30 15 4 3 10 0 75 8 284
2020 Human resources 29 31 19 10 3 5 2 65 14 89
2020 Financial management 32 38 17 0 0 12 1 80 0 98
2020 Procurement 50 28 4 4 4 9 0 86 9 22
2020 Real property 46 19 29 3 0 3 0 67 3 31
2020 Materiel management 36 46 5 0 0 7 7 95 0 12
2020 Information management 26 37 16 5 3 12 0 72 10 58
2020 Information technology 32 33 14 3 1 14 3 77 5 112
2020 Internal audit 21 31 16 8 0 24 0 69 10 12
2020 Evaluation 30 20 30 10 0 10 0 56 11 10
2020 Data sciences 27 38 20 4 4 6 0 70 9 87
2020 Policy 26 32 17 11 3 11 1 65 16 485
2020 Project management 26 39 21 4 1 8 1 72 5 144
2020 Other services to the public 39 23 15 8 6 9 0 68 16 30
2020 None of the above 38 25 14 5 4 14 1 73 10 116

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 39 20 8 0 0 9 69 9 23
2020 Federal regulators 45 26 12 7 7 2 0 73 14 42
2020 Compliance, inspection and enforcement 45 29 14 6 3 3 0 76 10 30
2020 Communications or public affairs 47 35 5 6 5 2 0 83 11 98
2020 Security 35 36 28 0 0 0 0 72 0 11
2020 Science and technology 45 32 9 5 3 6 2 82 8 1035
2020 Library services 26 40 9 17 0 9 0 72 19 11
2020 Administration and operations 48 26 11 4 5 3 2 79 10 282
2020 Human resources 36 30 11 10 3 5 3 73 15 87
2020 Financial management 43 36 11 3 0 5 2 84 4 97
2020 Procurement 59 26 4 0 4 7 0 91 5 22
2020 Real property 55 23 10 3 0 6 3 86 4 31
2020 Materiel management 31 40 19 0 0 10 0 79 0 12
2020 Information management 47 29 5 7 3 7 2 84 11 58
2020 Information technology 38 33 13 2 3 6 5 80 5 112
2020 Internal audit 39 38 8 0 8 8 0 83 8 12
2020 Evaluation 27 36 18 0 0 9 9 78 0 11
2020 Data sciences 41 33 13 5 4 1 2 77 10 87
2020 Policy 38 33 10 6 3 7 2 78 10 484
2020 Project management 41 34 15 3 0 4 3 80 4 143
2020 Other services to the public 52 19 14 0 3 12 0 81 3 30
2020 None of the above 49 25 12 6 6 2 1 75 12 116

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 49 4 0 0 0 0 96 0 24
2020 Federal regulators 55 34 2 4 5 0 0 89 9 42
2020 Compliance, inspection and enforcement 51 27 10 0 3 9 0 86 4 30
2020 Communications or public affairs 62 28 5 4 0 0 0 91 4 98
2020 Security 50 32 17 0 0 0 0 83 0 12
2020 Science and technology 55 30 7 4 3 1 0 86 7 1034
2020 Library services 26 49 8 0 8 9 0 81 9 11
2020 Administration and operations 59 27 7 5 2 0 0 86 7 282
2020 Human resources 46 40 4 4 6 0 0 86 10 88
2020 Financial management 49 42 6 3 0 0 1 91 3 98
2020 Procurement 75 16 5 0 4 0 0 91 4 21
2020 Real property 55 28 11 3 0 3 0 86 3 31
2020 Materiel management 59 31 0 0 10 0 0 90 10 12
2020 Information management 52 36 6 3 3 0 0 88 6 58
2020 Information technology 46 38 10 5 0 1 0 85 5 112
2020 Internal audit 62 30 0 0 8 0 0 92 8 12
2020 Evaluation 64 36 0 0 0 0 0 100 0 11
2020 Data sciences 55 32 9 2 2 0 0 87 4 87
2020 Policy 58 30 6 4 2 0 0 88 6 483
2020 Project management 54 33 10 2 0 1 0 88 2 143
2020 Other services to the public 52 21 16 3 8 0 0 73 11 30
2020 None of the above 56 24 13 2 3 2 0 81 6 116
2019 Client contact centre 31 33 26 7 4 0 0 63 11 30
2019 Federal regulators 34 49 3 8 5 0 0 83 14 35
2019 Compliance, inspection and enforcement 27 45 5 11 11 0 0 73 22 18
2019 Communications or public affairs 66 23 6 3 3 0 0 89 6 99
2019 Access to information and privacy 46 15 16 23 0 0 0 61 23 13
2019 Security 56 6 12 12 13 0 0 62 25 16
2019 Science and technology 51 31 10 5 3 0 0 82 8 983
2019 Library services 45 32 15 8 0 0 0 77 8 12
2019 Administration and operations 52 32 8 5 3 0 0 84 8 272
2019 Human resources 46 41 7 5 1 0 0 87 6 107
2019 Financial management 53 34 8 5 1 0 0 86 6 103
2019 Procurement 77 16 7 0 0 0 0 93 0 34
2019 Real property 70 15 12 2 0 0 0 85 2 38
2019 Materiel management 33 16 38 0 13 0 0 49 13 10
2019 Information management 42 43 6 5 2 1 0 86 7 63
2019 Information technology 41 36 9 8 4 1 0 78 12 106
2019 Internal audit 58 30 0 12 0 0 0 88 12 14
2019 Data sciences 44 41 7 6 1 0 0 85 8 74
2019 Policy 45 38 10 4 2 1 0 84 6 408
2019 Project management 47 38 10 3 2 0 0 85 5 139
2019 Other services to the public 58 26 13 0 2 0 0 85 2 43
2019 None of the above 53 33 7 3 3 0 1 86 7 154
2018 Client contact centre 15 56 25 0 3 0 0 71 3 25
2018 Federal regulators 40 37 18 3 3 0 0 77 5 38
2018 Compliance, inspection and enforcement 52 36 4 8 0 0 0 88 8 25
2018 Communications or public affairs 52 35 8 2 2 0 1 88 4 100
2018 Access to information and privacy 49 20 21 0 0 10 0 77 0 10
2018 Security 49 37 7 7 0 0 0 85 7 13
2018 Science and technology 47 36 9 5 3 1 0 83 8 960
2018 Administration and operations 53 33 8 3 2 0 0 86 5 269
2018 Human resources 45 39 9 5 2 0 1 84 7 93
2018 Financial management 52 37 10 1 0 0 0 89 1 114
2018 Procurement 63 30 7 0 0 0 0 93 0 29
2018 Real property 54 37 7 2 0 0 0 91 2 40
2018 Information management 29 60 6 0 2 2 2 91 2 56
2018 Information technology 44 38 13 4 1 0 0 83 5 91
2018 Internal audit 50 43 0 7 0 0 0 93 7 13
2018 Data sciences 43 35 16 2 4 0 0 78 6 67
2018 Policy 45 39 8 4 3 0 0 85 7 370
2018 Project management 41 41 13 4 1 0 1 83 5 117
2018 Other services to the public 36 40 16 8 0 0 0 75 8 34
2018 None of the above 48 34 11 4 2 1 0 82 6 132
2017 Client contact centre 41 45 3 7 3 0 0 86 10 28
2017 Federal regulators 36 51 5 3 5 0 0 87 8 37
2017 Compliance, inspection and enforcement 41 31 11 5 5 6 0 77 11 19
2017 Communications or public affairs 38 51 6 2 3 0 0 89 5 98
2017 Access to information and privacy 75 25 0 0 0 0 0 100 0 12
2017 Security 31 49 10 10 0 0 0 80 10 10
2017 Science and technology 44 37 11 6 2 1 0 81 8 952
2017 Library services 50 30 20 0 0 0 0 80 0 10
2017 Administration and operations 50 35 8 3 3 0 0 86 5 291
2017 Human resources 47 37 8 5 3 0 0 85 7 100
2017 Financial management 46 34 9 5 5 0 0 80 10 98
2017 Procurement 52 34 10 4 0 0 0 86 4 22
2017 Real property 65 18 9 7 0 0 0 83 7 31
2017 Information management 45 38 11 4 3 0 0 82 7 73
2017 Information technology 36 46 12 5 1 0 0 81 6 137
2017 Internal audit 35 65 0 0 0 0 0 100 0 14
2017 Evaluation 59 17 7 9 9 0 0 76 17 12
2017 Data sciences 51 32 13 4 0 0 0 83 4 71
2017 Policy 44 40 6 5 4 0 0 84 9 322
2017 Project management 45 32 12 5 3 1 1 79 8 109
2017 Other services to the public 47 34 10 5 5 0 0 80 10 40
2017 None of the above 46 35 10 6 3 0 0 81 8 158
2014 Client contact centre 23 58 14 3 0 2 0 83 3 41
2014 Federal regulators 43 42 12 2 1 0 0 85 3 57
2014 Compliance, inspection and enforcement 43 23 14 18 4 0 0 65 21 24
2014 Communications or public affairs 45 32 15 6 2 0 1 77 8 132
2014 Security 46 20 19 6 8 0 0 66 15 15
2014 Science and technology 42 36 12 7 3 1 0 78 10 1174
2014 Library services 52 29 13 6 0 0 0 80 6 17
2014 Administration and operations 48 34 12 3 4 0 0 81 7 364
2014 Human resources 51 32 8 6 2 0 1 85 8 90
2014 Financial management 48 30 12 3 5 1 0 79 9 121
2014 Procurement 62 31 3 0 0 4 0 97 0 29
2014 Real property 39 48 8 3 3 0 0 87 5 36
2014 Materiel management 44 19 10 0 26 0 0 64 26 11
2014 Information management 46 40 12 0 2 0 0 86 2 115
2014 Information technology 46 39 8 2 3 1 0 87 5 146
2014 Internal audit 50 33 11 6 0 0 0 83 6 18
2014 Evaluation 47 26 13 14 0 0 0 73 14 15
2014 Other services to the public 51 35 7 2 3 2 0 87 6 84
2014 None of the above 43 37 10 6 2 1 0 82 8 411

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 37 11 0 0 0 0 89 0 24
2020 Federal regulators 31 40 7 12 9 0 0 72 21 42
2020 Compliance, inspection and enforcement 45 17 19 10 10 0 0 61 20 30
2020 Communications or public affairs 52 29 10 6 2 0 0 82 8 98
2020 Security 33 50 9 8 0 0 0 83 8 12
2020 Science and technology 45 32 13 5 3 1 0 79 9 1033
2020 Library services 17 49 25 0 8 0 0 66 8 11
2020 Administration and operations 47 30 12 7 4 1 0 77 11 282
2020 Human resources 41 31 15 4 9 0 0 72 13 88
2020 Financial management 42 40 10 5 3 0 0 83 8 98
2020 Procurement 78 9 4 5 4 0 0 87 9 22
2020 Real property 49 19 23 6 0 3 0 70 7 31
2020 Materiel management 43 19 17 21 0 0 0 62 21 12
2020 Information management 39 41 12 4 5 0 0 79 9 58
2020 Information technology 34 33 17 14 3 0 0 67 16 111
2020 Internal audit 54 38 0 8 0 0 0 92 8 12
2020 Evaluation 64 18 18 0 0 0 0 82 0 11
2020 Data sciences 45 24 17 11 2 0 0 69 13 84
2020 Policy 44 35 13 5 3 1 0 79 8 485
2020 Project management 46 36 14 4 0 0 0 82 4 143
2020 Other services to the public 41 25 19 8 6 0 0 66 15 29
2020 None of the above 47 26 19 5 3 1 0 74 7 116
2019 Client contact centre 24 33 24 8 4 7 0 61 13 31
2019 Federal regulators 35 32 9 14 11 0 0 66 25 35
2019 Compliance, inspection and enforcement 22 35 16 11 16 0 0 56 27 18
2019 Communications or public affairs 55 28 8 3 6 0 0 83 8 99
2019 Access to information and privacy 22 23 17 16 22 0 0 45 38 13
2019 Security 50 19 0 19 13 0 0 69 31 16
2019 Science and technology 40 31 15 9 5 1 0 71 13 984
2019 Library services 25 44 15 8 8 0 0 69 16 12
2019 Administration and operations 43 30 15 6 6 0 0 73 11 268
2019 Human resources 36 33 14 13 2 2 0 70 15 108
2019 Financial management 42 33 17 6 2 1 0 75 8 103
2019 Procurement 76 15 7 3 0 0 0 90 3 34
2019 Real property 51 23 21 3 2 0 0 74 5 38
2019 Materiel management 20 7 32 29 13 0 0 26 42 10
2019 Information management 30 40 12 9 7 1 0 72 16 63
2019 Information technology 34 28 20 9 8 1 0 63 17 106
2019 Internal audit 43 37 13 7 0 0 0 80 7 14
2019 Data sciences 40 34 9 12 3 1 0 75 15 73
2019 Policy 34 40 15 6 4 1 0 75 10 411
2019 Project management 38 36 15 8 2 0 1 74 10 139
2019 Other services to the public 43 36 14 2 2 0 2 81 5 42
2019 None of the above 45 26 15 6 6 1 1 72 12 154
2018 Client contact centre 11 57 23 5 3 0 0 68 9 25
2018 Federal regulators 32 26 26 5 8 3 0 60 13 38
2018 Compliance, inspection and enforcement 56 19 13 4 8 0 0 75 12 25
2018 Communications or public affairs 44 31 14 6 4 1 0 76 10 100
2018 Security 49 15 22 15 0 0 0 63 15 13
2018 Science and technology 35 34 17 9 5 0 0 69 14 962
2018 Administration and operations 43 30 16 5 5 1 0 74 10 267
2018 Human resources 39 27 20 7 4 2 0 68 12 93
2018 Financial management 43 33 17 6 2 0 0 75 8 114
2018 Procurement 54 36 7 0 4 0 0 89 4 29
2018 Real property 45 36 9 7 2 0 0 81 9 40
2018 Information management 27 40 13 13 6 0 2 68 19 57
2018 Information technology 26 44 20 6 4 0 0 70 9 91
2018 Internal audit 42 36 14 7 0 0 0 79 7 13
2018 Data sciences 34 27 18 15 6 0 0 61 21 68
2018 Policy 37 35 15 8 4 1 0 72 13 369
2018 Project management 37 36 20 5 3 0 0 72 8 117
2018 Other services to the public 28 29 22 20 0 0 0 58 20 34
2018 None of the above 40 30 18 6 4 1 1 72 10 131
2017 Client contact centre 40 29 24 0 7 0 0 69 7 28
2017 Federal regulators 27 39 18 11 5 0 0 66 16 37
2017 Compliance, inspection and enforcement 25 27 17 5 16 5 5 58 24 19
2017 Communications or public affairs 30 47 11 8 4 0 0 77 12 98
2017 Access to information and privacy 66 25 8 0 0 0 0 92 0 12
2017 Security 20 40 30 0 10 0 0 60 10 10
2017 Science and technology 33 33 17 10 6 1 0 67 16 953
2017 Library services 50 30 20 0 0 0 0 80 0 10
2017 Administration and operations 40 37 13 5 4 1 0 78 9 289
2017 Human resources 41 30 19 5 4 1 0 72 8 100
2017 Financial management 39 29 17 8 6 0 0 69 14 99
2017 Procurement 52 32 4 12 0 0 0 84 12 22
2017 Real property 53 22 9 10 6 0 0 75 17 31
2017 Information management 35 29 20 12 4 0 0 64 16 74
2017 Information technology 28 33 20 10 8 0 0 62 18 137
2017 Internal audit 35 51 7 7 0 0 0 85 7 14
2017 Evaluation 42 26 9 15 9 0 0 67 24 12
2017 Data sciences 42 40 10 6 3 0 0 82 8 70
2017 Policy 36 40 12 7 5 1 0 76 12 322
2017 Project management 36 35 15 11 3 1 0 72 13 109
2017 Other services to the public 37 30 21 10 2 0 0 67 12 40
2017 None of the above 40 26 20 9 4 1 0 67 13 158
2014 Client contact centre 18 53 19 7 0 0 3 73 7 41
2014 Federal regulators 29 40 21 5 5 0 0 69 10 57
2014 Compliance, inspection and enforcement 35 27 12 15 12 0 0 62 26 24
2014 Communications or public affairs 30 35 18 14 3 0 0 65 16 132
2014 Security 34 26 25 8 6 0 0 60 15 15
2014 Science and technology 22 37 18 14 8 0 0 60 22 1175
2014 Library services 34 23 30 6 5 0 0 58 12 17
2014 Administration and operations 36 32 19 8 6 0 0 68 13 367
2014 Human resources 36 36 12 5 9 1 1 73 15 89
2014 Financial management 37 27 17 6 9 2 2 66 16 121
2014 Procurement 49 31 7 7 6 0 0 79 13 29
2014 Real property 24 42 17 8 8 0 0 67 16 36
2014 Materiel management 34 21 9 19 17 0 0 55 36 11
2014 Information management 33 34 20 9 4 0 1 68 12 115
2014 Information technology 28 42 18 6 4 1 0 72 10 146
2014 Internal audit 39 44 11 0 6 0 0 83 6 18
2014 Evaluation 47 20 27 7 0 0 0 67 7 15
2014 Other services to the public 34 36 18 7 4 1 0 70 11 84
2014 None of the above 27 38 18 10 4 2 0 67 14 412

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 30 15 0 0 0 0 85 0 23
2020 Federal regulators 30 44 10 10 7 0 0 73 17 41
2020 Compliance, inspection and enforcement 45 20 19 7 10 0 0 64 17 30
2020 Communications or public affairs 47 38 10 5 0 0 0 85 5 97
2020 Security 42 33 25 0 0 0 0 75 0 12
2020 Science and technology 43 36 12 5 3 1 0 79 8 1025
2020 Library services 17 49 25 0 8 0 0 66 8 11
2020 Administration and operations 46 31 12 7 4 0 0 77 11 282
2020 Human resources 39 37 11 4 9 0 0 76 13 87
2020 Financial management 41 43 9 5 3 0 0 83 8 97
2020 Procurement 67 24 0 5 4 0 0 91 9 22
2020 Real property 52 19 16 10 0 3 0 73 10 31
2020 Materiel management 33 36 11 19 0 0 0 69 19 12
2020 Information management 36 41 17 2 3 0 0 78 5 54
2020 Information technology 33 32 19 12 3 0 0 65 15 111
2020 Internal audit 58 34 0 0 8 0 0 92 8 11
2020 Evaluation 55 27 18 0 0 0 0 82 0 11
2020 Data sciences 44 29 17 10 1 0 0 72 11 87
2020 Policy 44 36 12 6 2 1 0 80 8 479
2020 Project management 39 42 14 5 1 0 0 80 6 142
2020 Other services to the public 43 29 14 11 3 0 0 72 14 30
2020 None of the above 43 30 20 4 4 0 0 72 8 115
2019 Client contact centre 24 23 33 14 6 0 0 47 20 31
2019 Federal regulators 35 29 17 11 8 0 0 63 19 35
2019 Compliance, inspection and enforcement 22 40 11 17 11 0 0 62 28 18
2019 Communications or public affairs 54 29 10 1 5 0 0 84 6 98
2019 Access to information and privacy 31 15 24 16 15 0 0 45 31 13
2019 Security 50 12 6 24 7 0 0 62 31 16
2019 Science and technology 37 34 15 11 4 0 0 71 15 979
2019 Library services 25 44 15 8 8 0 0 69 16 12
2019 Administration and operations 42 34 12 7 5 0 0 76 12 271
2019 Human resources 37 38 16 8 1 0 0 75 9 108
2019 Financial management 43 33 13 9 1 1 0 76 10 104
2019 Procurement 71 15 11 3 0 0 0 86 3 34
2019 Real property 51 25 17 7 0 0 0 76 7 38
2019 Materiel management 7 20 32 29 13 0 0 26 42 10
2019 Information management 29 41 18 7 5 0 0 70 12 63
2019 Information technology 33 32 19 9 7 1 0 66 15 106
2019 Internal audit 38 48 14 0 0 0 0 86 0 13
2019 Data sciences 39 31 13 12 4 0 0 71 16 74
2019 Policy 32 42 13 8 5 1 0 75 12 409
2019 Project management 34 39 18 6 3 0 0 73 9 138
2019 Other services to the public 45 37 11 4 2 0 0 82 7 42
2019 None of the above 41 32 15 7 6 0 0 72 13 153
2018 Client contact centre 11 55 26 3 5 0 0 66 9 25
2018 Federal regulators 37 26 23 5 5 3 0 65 11 38
2018 Compliance, inspection and enforcement 52 23 17 0 8 0 0 75 8 25
2018 Communications or public affairs 44 36 10 7 4 0 0 80 11 100
2018 Access to information and privacy 49 0 41 10 0 0 0 49 10 10
2018 Security 49 15 22 15 0 0 0 63 15 13
2018 Science and technology 31 39 16 9 5 0 0 70 14 956
2018 Administration and operations 43 35 13 5 4 1 0 78 9 267
2018 Human resources 38 31 21 3 4 2 0 71 8 91
2018 Financial management 43 33 16 6 3 0 0 76 9 113
2018 Procurement 47 43 11 0 0 0 0 89 0 29
2018 Real property 40 39 14 7 0 0 0 79 7 40
2018 Information management 23 39 16 16 4 0 2 63 21 57
2018 Information technology 27 41 18 8 5 0 0 68 13 89
2018 Internal audit 42 43 7 7 0 0 0 85 7 13
2018 Data sciences 31 30 17 16 6 0 0 62 21 68
2018 Policy 35 38 14 7 4 0 0 74 12 367
2018 Project management 35 42 13 7 2 1 0 78 9 117
2018 Other services to the public 28 41 16 15 0 0 0 69 15 34
2018 None of the above 36 31 23 6 4 0 1 68 10 130
2017 Client contact centre 42 30 21 0 7 0 0 72 7 27
2017 Federal regulators 27 41 13 10 8 0 0 68 18 37
2017 Compliance, inspection and enforcement 25 32 22 10 10 0 0 57 21 19
2017 Communications or public affairs 33 48 7 8 4 0 0 81 12 98
2017 Access to information and privacy 66 25 8 0 0 0 0 92 0 12
2017 Security 20 30 40 0 10 0 0 50 10 10
2017 Science and technology 30 37 17 11 4 0 0 67 15 953
2017 Library services 40 30 30 0 0 0 0 70 0 10
2017 Administration and operations 40 38 14 5 2 0 0 79 7 291
2017 Human resources 40 37 14 5 5 0 0 77 9 100
2017 Financial management 40 34 14 6 5 0 0 75 11 99
2017 Procurement 48 46 0 6 0 0 0 94 6 22
2017 Real property 56 19 18 4 3 0 0 74 7 31
2017 Information management 31 35 18 12 4 0 0 66 16 74
2017 Information technology 26 37 20 11 6 0 0 64 16 137
2017 Internal audit 35 51 7 7 0 0 0 85 7 14
2017 Evaluation 50 17 9 15 9 0 0 67 24 12
2017 Data sciences 35 44 14 6 3 0 0 78 8 71
2017 Policy 36 38 12 8 5 1 0 75 13 321
2017 Project management 35 38 13 6 6 1 0 74 13 108
2017 Other services to the public 34 31 25 3 7 0 0 65 10 40
2017 None of the above 39 30 17 9 5 0 0 69 14 158
2014 Client contact centre 20 46 29 5 0 0 0 66 5 41
2014 Federal regulators 29 40 20 6 5 0 0 69 10 57
2014 Compliance, inspection and enforcement 35 27 8 18 12 0 0 62 30 24
2014 Communications or public affairs 31 35 22 9 4 0 0 65 13 132
2014 Security 41 12 25 13 8 0 0 54 21 15
2014 Science and technology 21 38 19 14 7 0 0 59 22 1175
2014 Library services 34 29 25 6 0 0 5 67 7 17
2014 Administration and operations 35 34 17 8 5 0 0 69 14 367
2014 Human resources 37 38 9 5 9 0 1 76 14 89
2014 Financial management 34 31 17 7 9 0 2 66 16 121
2014 Procurement 49 24 7 14 6 0 0 73 20 29
2014 Real property 25 37 19 12 8 0 0 61 20 36
2014 Materiel management 34 30 0 19 17 0 0 64 36 11
2014 Information management 28 39 19 10 5 0 0 67 14 113
2014 Information technology 25 47 18 6 3 1 0 73 9 146
2014 Internal audit 50 33 11 0 6 0 0 83 6 18
2014 Evaluation 40 27 26 7 0 0 0 67 7 15
2014 Other services to the public 36 39 12 9 4 0 0 75 13 84
2014 None of the above 28 37 18 11 5 1 0 66 16 412

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 34 16 8 0 4 0 76 8 24
2020 Federal regulators 27 34 14 14 9 2 0 62 24 42
2020 Compliance, inspection and enforcement 34 14 29 10 13 0 0 48 23 30
2020 Communications or public affairs 35 21 20 13 5 4 2 60 19 98
2020 Security 25 25 26 25 0 0 0 49 25 12
2020 Science and technology 42 26 15 7 4 4 1 72 12 1036
2020 Library services 31 26 34 0 8 0 0 57 8 11
2020 Administration and operations 46 24 14 6 6 4 0 73 13 282
2020 Human resources 33 30 10 11 10 6 1 67 22 88
2020 Financial management 43 26 18 10 3 1 0 70 13 98
2020 Procurement 65 22 0 4 9 0 0 87 13 22
2020 Real property 43 28 14 9 3 3 0 73 13 31
2020 Materiel management 23 26 14 17 10 0 10 55 29 12
2020 Information management 40 22 20 12 3 2 2 64 15 58
2020 Information technology 33 27 15 16 7 1 1 61 24 112
2020 Internal audit 54 16 30 0 0 0 0 70 0 12
2020 Evaluation 45 18 18 0 0 18 0 78 0 11
2020 Data sciences 35 30 15 9 5 4 0 68 15 87
2020 Policy 35 26 19 11 5 4 0 64 17 485
2020 Project management 36 27 22 8 3 3 1 65 12 142
2020 Other services to the public 44 13 12 20 8 2 0 58 29 30
2020 None of the above 37 15 26 8 4 6 4 58 13 116
2019 Client contact centre 25 26 22 14 11 3 0 52 25 31
2019 Federal regulators 37 18 11 17 8 9 0 60 27 35
2019 Compliance, inspection and enforcement 22 28 16 5 22 0 6 54 29 18
2019 Communications or public affairs 38 30 17 7 5 3 0 71 12 98
2019 Access to information and privacy 22 8 16 15 39 0 0 31 54 13
2019 Security 44 12 19 0 25 0 0 56 25 16
2019 Science and technology 38 23 19 9 5 3 1 64 16 984
2019 Library services 36 40 0 15 0 0 8 84 16 12
2019 Administration and operations 35 27 17 10 9 1 0 63 19 269
2019 Human resources 32 28 18 12 6 2 1 63 18 108
2019 Financial management 36 26 21 6 7 3 0 64 14 105
2019 Procurement 64 21 13 3 0 0 0 85 3 34
2019 Real property 43 22 18 12 5 0 0 65 17 38
2019 Materiel management 20 7 13 48 13 0 0 26 61 10
2019 Information management 35 28 19 4 8 4 1 67 13 63
2019 Information technology 32 20 22 15 8 3 0 54 23 106
2019 Internal audit 51 21 14 7 7 0 0 72 14 14
2019 Data sciences 28 32 16 7 4 9 3 69 13 74
2019 Policy 25 25 22 17 7 3 1 52 25 411
2019 Project management 27 29 21 14 4 2 3 59 19 139
2019 Other services to the public 43 18 21 12 4 2 0 62 16 43
2019 None of the above 33 22 23 9 6 6 1 59 16 154
2018 Client contact centre 15 19 29 25 12 0 0 34 37 25
2018 Federal regulators 27 29 24 15 3 3 0 57 19 38
2018 Compliance, inspection and enforcement 41 15 8 16 12 4 4 60 31 25
2018 Communications or public affairs 30 28 22 10 8 3 0 59 18 100
2018 Access to information and privacy 39 0 30 0 21 10 0 44 23 10
2018 Security 35 43 0 22 0 0 0 78 22 13
2018 Science and technology 33 30 17 9 5 3 2 67 15 957
2018 Administration and operations 36 27 17 6 9 5 0 67 15 268
2018 Human resources 33 21 23 12 7 2 1 56 20 93
2018 Financial management 41 23 19 10 4 3 0 65 15 114
2018 Procurement 54 28 11 3 4 0 0 83 7 29
2018 Real property 37 26 28 2 5 2 0 64 7 39
2018 Information management 26 28 17 19 9 0 2 55 28 57
2018 Information technology 31 28 23 9 7 2 0 61 16 90
2018 Internal audit 14 51 20 7 7 0 0 65 15 13
2018 Data sciences 28 19 27 12 8 4 1 50 22 68
2018 Policy 25 28 20 17 7 2 0 54 25 370
2018 Project management 29 31 20 14 3 1 1 62 18 117
2018 Other services to the public 25 19 29 18 6 3 0 46 24 34
2018 None of the above 30 28 17 14 7 3 1 60 22 132
2017 Client contact centre 26 18 32 10 4 10 0 49 16 28
2017 Federal regulators 27 32 19 11 8 3 0 61 19 37
2017 Compliance, inspection and enforcement 25 27 16 16 11 5 0 55 28 19
2017 Communications or public affairs 33 38 10 10 7 0 2 72 17 98
2017 Access to information and privacy 50 16 25 8 0 0 0 66 8 12
2017 Science and technology 32 27 17 11 6 5 2 64 18 949
2017 Library services 50 30 0 0 10 10 0 89 11 10
2017 Administration and operations 38 23 20 6 8 5 0 64 15 290
2017 Human resources 29 28 17 11 8 6 1 61 20 100
2017 Financial management 34 33 13 14 3 3 0 69 17 99
2017 Procurement 54 33 8 4 0 0 0 87 4 22
2017 Real property 53 12 19 10 6 0 0 65 16 31
2017 Information management 25 34 14 20 4 3 0 61 25 74
2017 Information technology 25 23 23 13 10 4 1 51 25 137
2017 Internal audit 43 28 15 0 7 7 0 76 8 14
2017 Evaluation 42 17 24 0 17 0 0 59 17 12
2017 Data sciences 37 32 15 9 3 2 3 73 12 71
2017 Policy 23 26 23 15 8 5 0 52 24 322
2017 Project management 30 25 20 14 5 2 3 59 20 109
2017 Other services to the public 39 12 16 11 10 12 0 58 24 40
2017 None of the above 33 24 20 12 7 4 0 59 20 158
2014 Client contact centre 25 17 25 15 7 11 0 47 25 41
2014 Federal regulators 17 28 31 12 10 2 0 45 23 57
2014 Compliance, inspection and enforcement 30 16 13 20 12 10 0 50 35 24
2014 Communications or public affairs 28 22 20 16 9 3 1 52 26 132
2014 Security 29 12 25 13 8 6 6 47 24 15
2014 Science and technology 28 30 19 11 6 5 1 62 18 1173
2014 Library services 22 29 24 19 5 0 0 52 24 17
2014 Administration and operations 31 23 19 12 11 3 1 56 24 366
2014 Human resources 28 29 19 5 14 3 1 60 20 89
2014 Financial management 35 23 12 11 14 4 1 61 26 121
2014 Procurement 40 18 14 14 9 4 0 61 25 29
2014 Real property 31 28 19 6 13 3 0 61 19 36
2014 Materiel management 44 10 0 19 26 0 0 55 45 11
2014 Information management 31 31 16 11 6 3 2 65 18 115
2014 Information technology 32 29 17 10 5 7 0 65 16 146
2014 Internal audit 39 11 40 0 6 5 0 52 6 18
2014 Evaluation 33 33 0 20 13 0 0 67 33 15
2014 Other services to the public 35 25 23 5 5 6 2 65 10 84
2014 None of the above 22 24 26 12 9 6 1 50 23 412
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 30 37 33 24
2020 Federal regulators 16 33 51 42
2020 Compliance, inspection and enforcement 36 44 20 29
2020 Communications or public affairs 29 30 40 98
2020 Security 33 24 43 12
2020 Science and technology 16 53 30 1037
2020 Library services 8 49 43 11
2020 Administration and operations 29 37 34 282
2020 Human resources 40 32 28 89
2020 Financial management 23 39 37 98
2020 Procurement 31 47 22 22
2020 Real property 26 44 31 31
2020 Materiel management 29 47 24 12
2020 Information management 24 39 37 58
2020 Information technology 31 36 33 112
2020 Internal audit 23 38 39 12
2020 Evaluation 9 55 36 11
2020 Data sciences 25 45 30 87
2020 Policy 42 24 34 486
2020 Project management 32 30 37 144
2020 Other services to the public 24 41 35 30
2020 None of the above 28 30 41 117
2019 Client contact centre 39 26 36 31
2019 Federal regulators 17 40 43 35
2019 Compliance, inspection and enforcement 39 39 22 18
2019 Communications or public affairs 28 35 37 99
2019 Access to information and privacy 55 23 22 13
2019 Security 49 38 12 16
2019 Science and technology 21 49 30 985
2019 Library services 0 45 55 12
2019 Administration and operations 33 31 37 272
2019 Human resources 36 26 38 108
2019 Financial management 38 31 32 105
2019 Procurement 30 42 28 34
2019 Real property 31 44 24 38
2019 Materiel management 33 20 48 10
2019 Information management 41 45 15 63
2019 Information technology 27 34 39 106
2019 Internal audit 45 35 20 14
2019 Data sciences 28 40 32 74
2019 Policy 50 18 33 412
2019 Project management 34 32 33 139
2019 Other services to the public 21 48 31 43
2019 None of the above 26 29 44 154
2018 Client contact centre 46 36 18 25
2018 Federal regulators 36 28 36 39
2018 Compliance, inspection and enforcement 33 36 31 25
2018 Communications or public affairs 41 26 33 99
2018 Access to information and privacy 41 19 40 10
2018 Security 22 63 15 13
2018 Science and technology 17 52 31 963
2018 Administration and operations 35 31 34 271
2018 Human resources 34 28 39 93
2018 Financial management 35 42 23 114
2018 Procurement 20 45 35 29
2018 Real property 19 54 27 40
2018 Information management 27 47 26 57
2018 Information technology 35 37 28 91
2018 Internal audit 21 51 28 13
2018 Data sciences 21 35 44 70
2018 Policy 42 25 33 371
2018 Project management 34 31 35 119
2018 Other services to the public 31 26 42 35
2018 None of the above 22 44 34 132
2017 Client contact centre 21 30 49 28
2017 Federal regulators 27 43 30 37
2017 Compliance, inspection and enforcement 38 36 26 19
2017 Communications or public affairs 32 36 32 98
2017 Access to information and privacy 25 25 50 12
2017 Security 50 50 0 10
2017 Science and technology 18 51 31 953
2017 Library services 30 41 30 10
2017 Administration and operations 33 37 30 291
2017 Human resources 34 36 31 99
2017 Financial management 26 45 29 99
2017 Procurement 29 50 21 22
2017 Real property 12 51 37 31
2017 Information management 35 35 31 74
2017 Information technology 28 35 37 137
2017 Internal audit 36 28 36 14
2017 Evaluation 33 43 24 12
2017 Data sciences 15 55 30 71
2017 Policy 47 16 36 323
2017 Project management 31 29 40 109
2017 Other services to the public 19 44 36 40
2017 None of the above 23 38 39 158
2014 Client contact centre 45 37 18 41
2014 Federal regulators 39 29 32 57
2014 Compliance, inspection and enforcement 43 32 25 24
2014 Communications or public affairs 38 28 34 132
2014 Security 15 41 44 15
2014 Science and technology 17 50 33 1173
2014 Library services 32 28 40 17
2014 Administration and operations 36 31 33 367
2014 Human resources 35 26 39 90
2014 Financial management 40 22 39 121
2014 Procurement 20 42 38 29
2014 Real property 28 42 30 36
2014 Materiel management 32 39 28 11
2014 Information management 25 41 34 114
2014 Information technology 21 45 34 146
2014 Internal audit 45 16 39 18
2014 Evaluation 47 20 33 15
2014 Other services to the public 19 46 35 84
2014 None of the above 40 26 34 412

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Compliance, inspection and enforcement 45 8 38 0 0 9 10
2020 Communications or public affairs 10 24 35 4 7 21 29
2020 Science and technology 39 13 17 5 23 4 160
2020 Administration and operations 11 27 44 6 4 8 83
2020 Human resources 17 34 35 0 9 6 35
2020 Financial management 22 22 32 0 17 6 21
2020 Information management 44 0 21 7 15 13 13
2020 Information technology 24 9 46 3 15 3 34
2020 Data sciences 17 23 4 18 34 4 19
2020 Policy 5 32 46 5 6 6 204
2020 Project management 19 35 37 2 4 2 47
2020 None of the above 11 11 47 3 19 9 32
2019 Client contact centre 28 7 31 27 0 7 12
2019 Communications or public affairs 0 24 47 0 25 3 26
2019 Science and technology 24 11 12 12 35 5 191
2019 Administration and operations 14 25 39 7 7 8 89
2019 Human resources 18 19 58 2 3 0 37
2019 Financial management 13 29 42 2 7 7 39
2019 Procurement 40 40 0 11 0 9 10
2019 Real property 19 8 32 15 18 9 12
2019 Information management 23 14 23 11 29 0 24
2019 Information technology 22 4 46 0 17 11 27
2019 Data sciences 22 9 15 13 37 5 20
2019 Policy 4 33 36 10 10 7 201
2019 Project management 22 19 30 8 9 12 49
2019 None of the above 23 16 40 4 16 0 42
2018 Client contact centre 21 15 34 23 0 7 12
2018 Federal regulators 19 23 36 15 8 0 14
2018 Communications or public affairs 3 27 37 7 24 3 37
2018 Science and technology 35 12 17 6 26 3 158
2018 Administration and operations 18 34 27 5 8 8 94
2018 Human resources 13 7 59 3 15 4 32
2018 Financial management 12 32 38 0 2 15 40
2018 Information management 47 12 34 0 6 0 15
2018 Information technology 26 12 30 13 9 10 30
2018 Data sciences 28 7 25 6 34 0 13
2018 Policy 4 28 47 7 11 3 156
2018 Project management 17 22 30 3 16 12 39
2018 Other services to the public 0 14 50 0 26 10 12
2018 None of the above 30 17 31 5 3 14 31
2017 Federal regulators 20 0 49 10 10 12 10
2017 Communications or public affairs 16 31 44 0 3 6 32
2017 Science and technology 29 9 17 10 31 4 159
2017 Administration and operations 19 30 37 4 4 6 97
2017 Human resources 15 10 49 4 14 8 32
2017 Financial management 20 31 38 4 0 7 26
2017 Information management 40 3 30 4 18 4 25
2017 Information technology 10 13 46 3 23 5 36
2017 Policy 6 21 48 7 11 7 150
2017 Project management 3 34 32 5 23 3 32
2017 None of the above 25 5 31 4 23 13 36
2014 Client contact centre 35 18 32 11 9999 5 18
2014 Federal regulators 4 27 52 13 9999 4 23
2014 Compliance, inspection and enforcement 42 21 18 8 9999 11 10
2014 Communications or public affairs 8 25 43 9 9999 15 50
2014 Science and technology 32 17 13 19 9999 18 192
2014 Administration and operations 8 27 44 9 9999 11 133
2014 Human resources 26 13 58 0 9999 3 31
2014 Financial management 8 25 56 2 9999 9 48
2014 Real property 13 20 54 0 9999 13 10
2014 Information management 34 16 38 6 9999 7 28
2014 Information technology 13 36 29 19 9999 3 31
2014 Other services to the public 32 17 22 12 9999 17 17
2014 None of the above 7 25 43 9 9999 16 165
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 25 75 42
2020 Communications or public affairs 8 92 98
2020 Science and technology 7 93 1035
2020 Administration and operations 13 87 283
2020 Human resources 16 84 89
2020 Financial management 5 95 97
2020 Real property 0 100 31
2020 Information management 11 89 58
2020 Information technology 6 94 112
2020 Evaluation 0 100 11
2020 Data sciences 5 95 87
2020 Policy 8 92 485
2020 Project management 9 91 144
2020 None of the above 11 89 116
2019 Federal regulators 25 75 35
2019 Communications or public affairs 10 90 98
2019 Access to information and privacy 47 53 13
2019 Science and technology 9 91 983
2019 Administration and operations 16 84 268
2019 Human resources 16 84 108
2019 Financial management 11 89 103
2019 Information management 8 92 63
2019 Information technology 9 91 106
2019 Data sciences 13 87 74
2019 Policy 11 89 411
2019 Project management 15 85 138
2019 Other services to the public 11 89 43
2019 None of the above 11 89 152
2018 Client contact centre 21 79 25
2018 Communications or public affairs 14 86 100
2018 Science and technology 11 89 959
2018 Administration and operations 15 85 270
2018 Human resources 12 88 93
2018 Financial management 12 88 112
2018 Information management 11 89 57
2018 Information technology 12 88 91
2018 Data sciences 6 94 69
2018 Policy 12 88 370
2018 Project management 14 86 119
2018 Other services to the public 23 77 35
2018 None of the above 10 90 132

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 46 54 11
2020 Science and technology 57 43 75
2020 Administration and operations 45 55 36
2020 Human resources 44 56 14
2020 Policy 37 63 38
2020 Project management 52 48 13
2020 None of the above 40 60 13
2019 Science and technology 43 57 88
2019 Administration and operations 48 52 42
2019 Human resources 39 61 16
2019 Information technology 49 51 10
2019 Policy 48 52 45
2019 Project management 37 63 19
2019 None of the above 38 62 17
2018 Communications or public affairs 47 53 15
2018 Science and technology 52 48 107
2018 Administration and operations 46 54 41
2018 Human resources 41 59 12
2018 Financial management 37 63 13
2018 Policy 38 62 44
2018 Project management 38 62 16
2018 None of the above 49 51 14

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 60 40 75
2020 Administration and operations 68 32 36
2020 Policy 79 21 38
2020 Project management 45 55 13
2019 Science and technology 61 39 88
2019 Administration and operations 58 42 42
2019 Human resources 51 49 16
2019 Financial management 44 56 11
2019 Policy 67 33 45
2019 Project management 60 40 19
2019 None of the above 59 41 17
2018 Science and technology 63 37 107
2018 Administration and operations 61 39 41
2018 Human resources 50 50 12
2018 Financial management 56 44 13
2018 Policy 77 23 44
2018 None of the above 59 41 14

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 14 86 75
2020 None of the above 0 100 13
2019 Communications or public affairs 0 100 11
2019 Administration and operations 13 87 42
2019 Financial management 0 100 11
2018 Science and technology 8 92 107
2018 Administration and operations 14 86 41
2018 Human resources 0 100 12
2018 Financial management 39 61 13

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 11
2020 Science and technology 0 100 75
2020 Administration and operations 0 100 36
2020 Human resources 0 100 14
2020 Policy 0 100 38
2020 Project management 0 100 13
2020 None of the above 0 100 13
2019 Communications or public affairs 0 100 11
2019 Science and technology 0 100 88
2019 Administration and operations 0 100 42
2019 Human resources 0 100 16
2019 Financial management 0 100 11
2019 Information technology 0 100 10
2019 Data sciences 0 100 10
2019 Policy 0 100 45
2019 Project management 0 100 19
2019 None of the above 0 100 17
2018 Communications or public affairs 0 100 15
2018 Administration and operations 0 100 41
2018 Human resources 0 100 12
2018 Financial management 0 100 13
2018 Information technology 0 100 11
2018 Policy 0 100 44
2018 Project management 0 100 16
2018 None of the above 0 100 14

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 13
2019 Communications or public affairs 0 100 11
2019 Science and technology 7 93 88
2019 Financial management 0 100 11
2019 Information technology 0 100 10
2019 Data sciences 0 100 10
2018 Science and technology 4 96 107

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 36
2020 Human resources 0 100 14
2020 Project management 0 100 13
2019 Communications or public affairs 0 100 11
2019 Financial management 0 100 11
2019 Information technology 0 100 10
2019 Policy 0 100 45
2018 Communications or public affairs 0 100 15
2018 Administration and operations 0 100 41
2018 Financial management 0 100 13
2018 Information technology 0 100 11
2018 None of the above 0 100 14

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 11
2019 Science and technology 7 93 88
2019 Information technology 0 100 10
2019 Data sciences 0 100 10
2019 Project management 0 100 19
2019 None of the above 0 100 17
2018 Communications or public affairs 0 100 15
2018 Policy 0 100 44
2018 Project management 0 100 16
2018 None of the above 0 100 14

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 45 55 11
2020 Science and technology 34 66 75
2020 Administration and operations 33 67 36
2020 Human resources 59 41 14
2020 Policy 40 60 38
2020 Project management 65 35 13
2020 None of the above 54 46 13
2019 Communications or public affairs 45 55 11
2019 Science and technology 41 59 88
2019 Administration and operations 37 63 42
2019 Policy 39 61 44
2019 Project management 27 73 19
2019 None of the above 37 63 17
2018 Science and technology 36 64 107
2018 Administration and operations 43 57 41
2018 Financial management 38 62 13
2018 Policy 48 52 44
2018 Project management 30 70 16
2018 None of the above 41 59 14

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 36 64 75
2020 Administration and operations 40 60 36
2020 Policy 37 63 38
2020 None of the above 61 39 13
2019 Science and technology 39 61 88
2019 Administration and operations 36 64 42
2019 Human resources 31 69 16
2019 Policy 40 60 44
2019 Project management 35 65 19
2019 None of the above 60 40 17
2018 Communications or public affairs 40 60 15
2018 Science and technology 41 59 107
2018 Administration and operations 62 38 41
2018 Financial management 38 62 13
2018 Policy 41 59 44
2018 Project management 37 63 16

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 54 46 11
2020 Science and technology 57 43 75
2020 Administration and operations 41 59 36
2020 Human resources 51 49 14
2020 Policy 53 47 38
2020 Project management 42 58 13
2019 Science and technology 56 44 88
2019 Administration and operations 38 62 42
2019 Human resources 46 54 16
2019 Policy 41 59 44
2019 Project management 49 51 19
2018 Science and technology 52 48 107
2018 Administration and operations 47 53 41
2018 Human resources 41 59 12
2018 Financial management 38 62 13
2018 Information technology 48 52 11
2018 Policy 45 55 44
2018 Project management 31 69 16
2018 None of the above 48 52 14

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 56 44 11
2020 Science and technology 35 65 75
2020 Administration and operations 43 57 36
2020 Human resources 57 43 14
2020 Policy 53 47 38
2020 Project management 62 38 13
2019 Communications or public affairs 46 54 11
2019 Science and technology 41 59 88
2019 Administration and operations 44 56 42
2019 Human resources 27 73 16
2019 Data sciences 53 47 10
2019 Policy 46 54 44
2019 Project management 43 57 19
2019 None of the above 44 56 17
2018 Communications or public affairs 53 47 15
2018 Science and technology 36 64 107
2018 Administration and operations 47 53 41
2018 Policy 44 56 44
2018 None of the above 42 58 14

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 38 62 75
2020 Administration and operations 31 69 36
2020 Human resources 66 34 14
2020 Policy 40 60 38
2020 Project management 35 65 13
2019 Science and technology 37 63 88
2019 Administration and operations 35 65 42
2019 Human resources 41 59 16
2019 Policy 21 79 44
2019 Project management 44 56 19
2019 None of the above 33 67 17
2018 Communications or public affairs 53 47 15
2018 Science and technology 35 65 107
2018 Administration and operations 38 62 41
2018 Information technology 46 54 11
2018 Policy 50 50 44
2018 Project management 38 62 16
2018 None of the above 35 65 14

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 51 49 75
2020 Administration and operations 38 62 36
2020 Human resources 57 43 14
2020 Policy 40 60 38
2019 Science and technology 49 51 88
2019 Administration and operations 53 47 42
2019 Human resources 37 63 16
2019 Financial management 49 51 10
2019 Information technology 54 46 10
2019 Policy 50 50 44
2019 Project management 45 55 19
2019 None of the above 46 54 17
2018 Communications or public affairs 46 54 15
2018 Science and technology 44 56 107
2018 Administration and operations 42 58 41
2018 Human resources 58 42 12
2018 Financial management 54 46 13
2018 Policy 42 58 44
2018 Project management 44 56 16
2018 None of the above 40 60 14

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 56 44 11
2020 Science and technology 27 73 75
2020 Administration and operations 17 83 36
2020 Human resources 52 48 14
2020 Policy 48 52 38
2020 Project management 55 45 13
2020 None of the above 40 60 13
2019 Science and technology 29 71 88
2019 Administration and operations 40 60 42
2019 Human resources 36 64 16
2019 Policy 34 66 44
2018 Communications or public affairs 33 67 15
2018 Science and technology 25 75 107
2018 Administration and operations 38 62 41
2018 Policy 40 60 44

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 0 100 75
2020 Administration and operations 0 100 36
2020 Human resources 0 100 14
2020 Project management 0 100 13
2020 None of the above 0 100 13
2019 Communications or public affairs 0 100 11
2019 Science and technology 0 100 88
2019 Human resources 0 100 16
2019 Financial management 0 100 10
2019 Information technology 0 100 10
2019 Data sciences 0 100 10
2019 Policy 0 100 44
2019 Project management 0 100 19
2019 None of the above 0 100 17
2018 Communications or public affairs 0 100 15
2018 Science and technology 0 100 107
2018 Human resources 0 100 12
2018 Financial management 0 100 13
2018 Information technology 0 100 11
2018 Policy 0 100 44
2018 Project management 0 100 16
2018 None of the above 0 100 14

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Project management 0 100 13
2019 Financial management 0 100 10
2019 Data sciences 0 100 10
2018 Financial management 0 100 13

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 16 84 75
2020 Policy 16 84 38
2020 Project management 0 100 13
2019 Science and technology 17 83 88
2019 Administration and operations 16 84 42
2019 Human resources 0 100 16
2019 Financial management 0 100 10
2019 Data sciences 0 100 10
2018 Science and technology 5 95 107
2018 Administration and operations 17 83 41
2018 Information technology 0 100 11
2018 Policy 24 76 44

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 52 48 75
2020 Administration and operations 59 41 36
2020 Human resources 59 41 14
2020 Policy 45 55 38
2020 Project management 63 37 13
2019 Communications or public affairs 55 45 11
2019 Science and technology 45 55 88
2019 Administration and operations 39 61 42
2019 Human resources 49 51 16
2019 Policy 48 52 44
2019 Project management 30 70 19
2019 None of the above 49 51 17
2018 Science and technology 44 56 107
2018 Administration and operations 47 53 41
2018 Policy 37 63 44
2018 Project management 37 63 16

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 16 84 75
2020 Administration and operations 16 84 36
2020 Human resources 46 54 14
2020 Policy 26 74 38
2020 Project management 61 39 13
2019 Science and technology 20 80 88
2019 Administration and operations 16 84 42
2019 Policy 23 77 44
2019 Project management 25 75 19
2019 None of the above 32 68 17
2018 Science and technology 15 85 107
2018 Administration and operations 23 77 41
2018 Policy 25 75 44
2018 Project management 31 69 16

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 16 84 75
2020 Policy 16 84 38
2020 Project management 0 100 13
2019 Communications or public affairs 0 100 11
2019 Science and technology 8 92 88
2019 Administration and operations 17 83 42
2019 Information technology 0 100 10
2018 Science and technology 13 87 107
2018 Administration and operations 21 79 41
2018 Information technology 0 100 11
2018 Policy 12 88 44

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 43 57 75
2020 Administration and operations 63 37 36
2020 Policy 50 50 38
2020 Project management 61 39 13
2020 None of the above 44 56 13
2019 Science and technology 59 41 88
2019 Administration and operations 57 43 42
2019 Financial management 51 49 10
2019 Policy 57 43 44
2019 Project management 56 44 19
2019 None of the above 65 35 17
2018 Communications or public affairs 60 40 15
2018 Science and technology 56 44 105
2018 Administration and operations 45 55 41
2018 Information technology 55 45 11
2018 Policy 61 39 44
2018 Project management 44 56 16
2018 None of the above 68 32 14

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 25 75 75
2020 Administration and operations 22 78 36
2020 Human resources 43 57 14
2020 Policy 26 74 38
2019 Science and technology 27 73 88
2019 Administration and operations 24 76 42
2019 Human resources 32 68 16
2019 Financial management 0 100 10
2019 Policy 34 66 44
2018 Communications or public affairs 33 67 15
2018 Science and technology 22 78 105
2018 Administration and operations 29 71 41
2018 Financial management 38 62 13
2018 Policy 27 73 44

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 13 87 38
2019 Financial management 0 100 10
2018 Project management 0 100 16

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 17 83 75
2020 Administration and operations 26 74 36
2020 Policy 19 81 38
2019 Science and technology 27 73 88
2019 Administration and operations 20 80 42
2019 None of the above 39 61 17
2018 Science and technology 22 78 105
2018 Administration and operations 26 74 41
2018 Policy 14 86 44
2018 Project management 0 100 16

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 12 88 75
2020 Policy 13 87 38
2020 None of the above 0 100 13
2019 Science and technology 16 84 88
2019 Administration and operations 11 89 42
2019 Human resources 0 100 16
2019 Financial management 0 100 10
2019 Information technology 0 100 10
2018 Science and technology 9 91 105
2018 Financial management 0 100 13

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 54 46 11
2019 Science and technology 7 93 88
2019 Data sciences 0 100 10
2019 Project management 0 100 19
2018 Communications or public affairs 0 100 15
2018 Financial management 0 100 13
2018 Information technology 0 100 11
2018 Project management 0 100 16

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 11
2020 Science and technology 9 91 75
2020 Policy 16 84 38
2020 Project management 0 100 13
2020 None of the above 0 100 13
2019 Science and technology 7 93 88
2019 Financial management 0 100 10
2019 Information technology 0 100 10
2018 Science and technology 13 87 105
2018 Administration and operations 22 78 41
2018 None of the above 0 100 14

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 12 88 75
2020 Policy 13 87 38
2019 Science and technology 12 88 88
2019 Administration and operations 14 86 42
2019 Financial management 0 100 10
2018 Communications or public affairs 41 59 15
2018 Science and technology 6 94 105
2018 Human resources 0 100 12
2018 Information technology 0 100 11
2018 Project management 0 100 16

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 11
2020 Science and technology 39 61 75
2020 Administration and operations 25 75 36
2020 Policy 23 77 38
2020 None of the above 49 51 13
2019 Science and technology 30 70 88
2019 Administration and operations 20 80 42
2019 Human resources 0 100 16
2019 Policy 23 77 44
2019 Project management 34 66 19
2018 Science and technology 27 73 105
2018 Administration and operations 19 81 41
2018 Policy 21 79 44
2018 Project management 44 56 16

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 10 90 104
2018 Administration and operations 19 81 37
2018 None of the above 0 100 12

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 20 80 82
2019 Data sciences 50 50 10
2019 Project management 30 70 19
2018 Science and technology 14 86 104
2018 Administration and operations 19 81 37
2018 Project management 33 67 15

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 12 88 104
2018 Administration and operations 14 86 37

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 6 94 104
2018 Administration and operations 14 86 37
2018 Human resources 0 100 11
2018 Project management 0 100 15
2018 None of the above 0 100 12

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 9 91 82
2018 Science and technology 11 89 104
2018 Administration and operations 13 87 37

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 19
2018 Science and technology 8 92 104
2018 Human resources 0 100 11
2018 Policy 15 85 41
2018 None of the above 0 100 12

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Data sciences 0 100 10
2018 Communications or public affairs 33 67 15
2018 Science and technology 4 96 104
2018 Administration and operations 16 84 37
2018 Project management 0 100 15
2018 None of the above 0 100 12

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 9 91 82
2018 Science and technology 11 89 104
2018 Administration and operations 13 87 37
2018 Information technology 0 100 11

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 12 88 82
2018 Communications or public affairs 32 68 15
2018 Science and technology 8 92 104
2018 Administration and operations 14 86 37
2018 Information technology 0 100 11
2018 Policy 0 100 41

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 38 62 82
2019 Project management 27 73 19
2018 Communications or public affairs 46 54 15
2018 Science and technology 37 63 104
2018 Administration and operations 27 73 37
2018 Policy 38 62 41
2018 Project management 40 60 15

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 14 86 82
2019 Data sciences 0 100 10
2018 Science and technology 5 95 104
2018 Information technology 0 100 11
2018 Policy 11 89 41

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 57 43 82
2019 Data sciences 50 50 10
2019 Project management 35 65 19
2018 Communications or public affairs 54 46 15
2018 Science and technology 50 50 104
2018 Administration and operations 54 46 37
2018 Policy 50 50 41
2018 Project management 39 61 15
2018 None of the above 39 61 12

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Data sciences 0 100 10
2019 Project management 0 100 19
2018 Communications or public affairs 0 100 15
2018 Administration and operations 0 100 37
2018 Human resources 0 100 11
2018 Financial management 0 100 13
2018 Information technology 0 100 11
2018 Project management 0 100 15

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 55 45 82
2019 Data sciences 49 51 10
2019 Project management 40 60 19
2018 Communications or public affairs 67 33 15
2018 Science and technology 53 47 104
2018 Administration and operations 46 54 37
2018 Human resources 44 56 11
2018 Financial management 54 46 13
2018 Policy 64 36 41
2018 Project management 47 53 15
2018 None of the above 51 49 12

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 8 92 82
2018 Communications or public affairs 0 100 15
2018 Science and technology 6 94 104
2018 Administration and operations 0 100 37
2018 Human resources 0 100 11
2018 Financial management 0 100 13
2018 Information technology 0 100 11
2018 Project management 0 100 15

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 12 88 82
2018 Science and technology 12 88 104
2018 Policy 13 87 41
2018 Project management 0 100 15

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 20 16 5 0 32 8 64 9 23
2020 Federal regulators 22 17 14 9 12 21 5 53 28 42
2020 Compliance, inspection and enforcement 19 7 10 4 10 39 13 53 28 30
2020 Communications or public affairs 8 15 18 7 2 39 10 46 18 98
2020 Security 0 7 35 0 0 33 25 17 0 12
2020 Science and technology 18 17 14 6 4 34 7 60 17 1038
2020 Library services 17 17 26 0 9 31 0 50 13 11
2020 Administration and operations 21 13 14 7 6 33 6 56 21 281
2020 Human resources 19 9 14 8 7 30 13 50 25 89
2020 Financial management 21 17 17 6 2 29 7 60 13 98
2020 Procurement 33 9 20 9 0 22 9 59 12 22
2020 Real property 24 7 23 3 3 36 3 51 11 31
2020 Materiel management 16 29 28 0 0 26 0 62 0 12
2020 Information management 25 19 18 5 3 27 3 63 12 58
2020 Information technology 15 11 13 7 1 40 11 55 17 111
2020 Internal audit 14 6 16 0 16 48 0 40 30 12
2020 Evaluation 0 9 18 9 0 36 27 25 25 11
2020 Data sciences 12 10 16 4 1 45 12 51 12 87
2020 Policy 14 9 13 6 3 47 8 51 20 486
2020 Project management 15 17 21 8 6 24 8 48 20 144
2020 Other services to the public 20 15 14 5 8 27 11 57 20 30
2020 None of the above 17 17 24 4 5 27 6 51 14 116
2019 Client contact centre 10 13 28 7 7 23 13 35 22 31
2019 Federal regulators 6 17 17 17 8 29 6 35 38 35
2019 Compliance, inspection and enforcement 11 11 23 28 5 22 0 28 42 18
2019 Communications or public affairs 19 6 23 3 8 29 12 43 18 99
2019 Access to information and privacy 15 24 7 24 7 7 15 50 41 13
2019 Security 5 26 25 0 25 15 4 38 31 16
2019 Science and technology 19 12 16 6 6 31 9 53 20 984
2019 Library services 0 17 16 8 16 35 9 30 42 12
2019 Administration and operations 15 16 18 13 8 24 6 44 30 271
2019 Human resources 19 20 18 12 3 22 6 54 22 108
2019 Financial management 19 18 22 4 2 27 8 57 9 104
2019 Procurement 23 16 20 0 3 28 10 63 4 34
2019 Real property 33 25 17 0 0 20 5 77 0 37
2019 Materiel management 20 0 35 13 13 20 0 24 32 10
2019 Information management 16 10 18 0 13 32 10 46 23 62
2019 Information technology 13 17 12 5 7 40 6 56 21 105
2019 Internal audit 14 23 12 21 8 22 0 48 37 14
2019 Data sciences 9 18 16 4 4 43 6 53 16 74
2019 Policy 13 14 17 6 6 35 9 48 21 411
2019 Project management 13 12 15 9 9 38 3 43 30 139
2019 Other services to the public 19 17 18 4 6 31 5 57 16 44
2019 None of the above 16 16 19 3 7 29 10 52 17 154
2018 Client contact centre 4 13 27 24 3 29 0 24 39 25
2018 Federal regulators 16 15 19 15 5 29 0 44 29 39
2018 Compliance, inspection and enforcement 11 24 21 4 7 28 5 52 16 25
2018 Communications or public affairs 15 15 21 7 7 26 9 46 21 100
2018 Access to information and privacy 20 21 20 10 0 20 10 58 14 10
2018 Security 24 16 8 0 8 44 0 72 14 12
2018 Science and technology 15 17 19 7 6 30 5 50 21 962
2018 Administration and operations 21 15 18 6 8 24 9 52 21 268
2018 Human resources 11 22 20 8 8 25 6 48 23 93
2018 Financial management 15 23 19 9 3 24 7 55 16 114
2018 Procurement 30 3 32 6 3 22 4 44 12 29
2018 Real property 25 19 19 6 7 18 7 58 17 40
2018 Information management 14 16 22 3 6 34 5 48 15 57
2018 Information technology 6 17 20 7 1 41 7 45 16 90
2018 Internal audit 0 16 29 0 8 39 8 30 15 12
2018 Data sciences 9 14 34 3 5 32 3 36 12 69
2018 Policy 10 11 20 6 6 40 8 40 22 372
2018 Project management 12 10 25 5 6 37 5 39 19 118
2018 Other services to the public 20 21 25 5 5 16 8 53 14 35
2018 None of the above 11 18 20 5 4 33 9 50 15 132
2017 Client contact centre 15 14 32 3 7 21 7 41 14 28
2017 Federal regulators 5 24 24 3 5 36 3 48 13 37
2017 Compliance, inspection and enforcement 10 20 26 5 6 22 11 46 16 19
2017 Communications or public affairs 9 15 32 9 10 17 8 32 25 98
2017 Access to information and privacy 25 17 33 8 0 8 8 51 10 12
2017 Security 21 10 40 0 10 10 10 38 12 10
2017 Science and technology 14 18 17 6 6 32 8 52 20 952
2017 Library services 20 10 20 0 0 50 0 61 0 10
2017 Administration and operations 16 17 19 6 9 27 6 50 22 290
2017 Human resources 18 24 16 6 6 26 4 60 17 100
2017 Financial management 17 15 16 6 8 31 6 51 23 98
2017 Procurement 26 13 13 0 0 37 11 75 0 21
2017 Real property 34 16 18 3 3 23 3 68 8 31
2017 Information management 17 19 15 5 7 28 9 57 20 74
2017 Information technology 11 24 11 5 4 39 7 64 17 136
2017 Internal audit 7 14 22 7 0 42 7 43 14 14
2017 Evaluation 17 9 40 9 17 0 9 28 28 12
2017 Data sciences 16 8 27 3 7 33 6 40 16 70
2017 Policy 8 16 19 6 7 34 9 42 24 323
2017 Project management 13 14 18 6 10 30 8 44 27 109
2017 Other services to the public 15 16 11 10 10 22 16 50 32 40
2017 None of the above 16 15 17 4 8 36 4 52 20 158
2014 Client contact centre 13 10 26 7 4 35 4 38 19 41
2014 Federal regulators 12 19 14 7 3 39 6 56 18 57
2014 Compliance, inspection and enforcement 14 29 20 0 13 12 11 57 17 24
2014 Communications or public affairs 9 21 18 7 12 24 9 44 28 132
2014 Security 6 13 13 6 15 41 6 36 40 15
2014 Science and technology 14 18 17 7 4 33 7 54 17 1175
2014 Library services 22 11 31 0 5 30 0 47 8 17
2014 Administration and operations 17 18 16 5 8 26 10 55 19 367
2014 Human resources 27 15 13 12 5 20 7 58 25 90
2014 Financial management 16 19 16 6 8 30 5 54 22 121
2014 Procurement 23 16 20 9 3 25 4 56 17 29
2014 Real property 19 22 16 0 5 32 5 66 8 36
2014 Materiel management 7 29 9 9 9 18 19 57 29 11
2014 Information management 15 9 14 6 4 39 14 49 21 115
2014 Information technology 15 18 22 3 3 31 8 54 10 146
2014 Internal audit 22 15 28 0 0 29 6 57 0 18
2014 Evaluation 27 20 7 0 13 33 0 69 20 15
2014 Other services to the public 15 18 20 8 7 22 11 49 22 84
2014 None of the above 14 15 16 8 7 31 8 47 26 411

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 50 24 0 0 4 0 75 0 23
2020 Federal regulators 24 34 7 19 9 7 0 62 30 42
2020 Compliance, inspection and enforcement 33 17 16 7 10 16 0 60 20 29
2020 Communications or public affairs 33 33 16 5 2 10 0 74 8 98
2020 Security 25 15 26 0 0 17 17 61 0 12
2020 Science and technology 36 34 13 5 3 10 0 77 9 1037
2020 Library services 17 34 40 0 0 8 0 56 0 11
2020 Administration and operations 37 28 16 6 5 9 0 71 12 283
2020 Human resources 33 21 15 9 6 14 3 64 17 88
2020 Financial management 34 31 19 4 0 12 0 74 4 98
2020 Procurement 50 33 0 9 0 9 0 91 9 22
2020 Real property 51 13 6 11 3 16 0 76 17 30
2020 Materiel management 31 60 10 0 0 0 0 90 0 12
2020 Information management 30 36 17 9 2 5 2 70 11 58
2020 Information technology 34 36 9 9 1 10 1 79 11 111
2020 Internal audit 14 30 8 0 16 32 0 65 23 12
2020 Evaluation 9 45 27 0 0 18 0 67 0 11
2020 Data sciences 27 43 15 3 1 7 3 78 5 87
2020 Policy 26 31 16 5 3 18 1 69 11 486
2020 Project management 28 33 17 4 3 14 1 72 9 144
2020 Other services to the public 37 16 19 5 8 15 0 63 15 30
2020 None of the above 29 33 15 5 3 15 0 73 9 116
2019 Client contact centre 25 37 23 0 7 8 0 67 7 31
2019 Federal regulators 23 26 23 8 16 4 0 51 26 35
2019 Compliance, inspection and enforcement 16 17 29 11 11 16 0 39 26 18
2019 Communications or public affairs 36 28 17 4 5 10 0 72 9 99
2019 Access to information and privacy 15 39 24 0 7 7 7 63 9 13
2019 Security 27 25 12 0 25 6 4 58 28 16
2019 Science and technology 37 30 14 6 3 8 1 74 10 984
2019 Library services 16 45 8 15 8 8 0 66 25 12
2019 Administration and operations 33 23 21 8 5 8 2 62 15 271
2019 Human resources 25 34 17 5 3 14 1 70 10 108
2019 Financial management 34 33 16 6 1 11 0 75 7 105
2019 Procurement 47 24 16 3 0 8 3 79 3 34
2019 Real property 58 15 14 8 0 5 0 77 8 38
2019 Materiel management 20 38 23 0 13 7 0 62 14 10
2019 Information management 24 28 15 3 7 22 1 68 13 63
2019 Information technology 30 32 14 8 5 11 0 70 14 105
2019 Internal audit 49 23 7 21 0 0 0 72 21 14
2019 Data sciences 25 36 20 5 1 12 0 69 8 74
2019 Policy 23 30 20 7 4 14 1 62 14 410
2019 Project management 24 29 14 6 8 18 1 65 18 139
2019 Other services to the public 36 45 6 2 6 4 0 85 9 43
2019 None of the above 32 27 17 5 4 10 5 69 11 154
2018 Client contact centre 7 30 33 6 7 16 0 45 16 25
2018 Federal regulators 26 30 18 13 5 8 0 61 20 39
2018 Compliance, inspection and enforcement 36 32 13 7 8 4 0 71 16 25
2018 Communications or public affairs 29 32 14 5 6 14 1 71 13 100
2018 Access to information and privacy 51 10 30 0 0 10 0 67 0 10
2018 Security 49 22 15 7 0 7 0 76 8 13
2018 Science and technology 32 35 17 6 3 6 0 72 10 959
2018 Administration and operations 31 25 21 7 6 9 1 63 14 268
2018 Human resources 23 35 17 7 5 12 1 66 14 93
2018 Financial management 32 34 19 4 2 8 1 73 7 114
2018 Procurement 40 19 29 3 0 9 0 64 3 29
2018 Real property 43 26 19 5 5 2 0 71 10 38
2018 Information management 19 49 14 4 4 9 2 75 9 57
2018 Information technology 20 48 19 1 4 7 1 74 5 90
2018 Internal audit 14 32 22 0 8 24 0 61 10 12
2018 Data sciences 23 33 20 7 5 13 0 64 13 69
2018 Policy 21 31 20 6 5 16 1 63 14 371
2018 Project management 21 34 22 5 4 13 2 64 11 119
2018 Other services to the public 31 27 21 5 3 7 6 67 9 35
2018 None of the above 31 30 17 5 4 11 2 70 10 130
2017 Client contact centre 19 42 25 0 3 7 3 69 4 28
2017 Federal regulators 11 38 27 3 8 14 0 56 12 37
2017 Compliance, inspection and enforcement 26 27 25 11 0 11 0 59 13 19
2017 Communications or public affairs 17 35 26 5 7 9 1 58 13 98
2017 Access to information and privacy 34 50 17 0 0 0 0 83 0 12
2017 Security 31 20 20 20 0 10 0 56 22 10
2017 Science and technology 31 35 14 5 5 9 1 73 11 952
2017 Library services 40 20 20 0 0 20 0 75 0 10
2017 Administration and operations 35 30 14 5 6 8 1 72 12 287
2017 Human resources 30 37 10 10 4 9 0 73 16 100
2017 Financial management 29 33 7 8 7 12 3 74 18 99
2017 Procurement 51 34 9 6 0 0 0 85 6 21
2017 Real property 56 15 15 3 3 8 0 77 7 31
2017 Information management 25 36 17 3 7 12 0 69 11 74
2017 Information technology 27 39 12 5 4 11 1 75 11 136
2017 Internal audit 29 29 21 7 0 14 0 67 8 14
2017 Evaluation 26 9 31 17 9 9 0 38 28 12
2017 Data sciences 33 29 22 3 3 10 0 69 6 71
2017 Policy 22 30 17 8 7 15 1 61 18 323
2017 Project management 26 31 20 7 7 9 0 63 15 109
2017 Other services to the public 32 30 18 5 10 5 0 65 16 40
2017 None of the above 32 30 11 10 3 12 2 72 15 158
2014 Client contact centre 26 25 19 3 2 26 0 68 6 41
2014 Federal regulators 20 32 22 7 3 14 2 61 12 57
2014 Compliance, inspection and enforcement 25 15 28 10 4 14 4 49 16 24
2014 Communications or public affairs 16 26 20 11 6 17 4 53 22 132
2014 Security 26 12 26 0 15 20 0 49 19 15
2014 Science and technology 29 33 17 6 3 12 1 71 10 1174
2014 Library services 36 22 20 0 5 17 0 70 6 17
2014 Administration and operations 31 28 16 5 5 12 2 69 12 366
2014 Human resources 37 22 15 9 6 10 1 67 17 89
2014 Financial management 27 25 20 7 6 13 1 61 15 121
2014 Procurement 36 24 16 9 3 11 0 68 14 29
2014 Real property 27 35 21 0 5 11 0 70 6 36
2014 Materiel management 25 19 19 9 9 18 0 54 22 11
2014 Information management 27 28 22 5 3 15 1 64 9 115
2014 Information technology 23 32 23 4 3 14 1 64 9 146
2014 Internal audit 28 32 17 6 0 17 0 73 7 18
2014 Evaluation 33 40 7 13 0 7 0 78 14 15
2014 Other services to the public 31 35 16 5 2 11 0 74 8 83
2014 None of the above 22 29 19 4 6 18 1 63 13 411
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 14 86 42
2020 Communications or public affairs 8 92 98
2020 Science and technology 6 94 1036
2020 Administration and operations 8 92 284
2020 Human resources 7 93 88
2020 Information technology 7 93 112
2020 Evaluation 0 100 11
2020 Policy 6 94 484
2020 Project management 6 94 144
2020 None of the above 6 94 116
2019 Security 0 100 16
2019 Science and technology 5 95 983
2019 Administration and operations 10 90 270
2019 Human resources 5 95 108
2019 Financial management 5 95 105
2019 Information technology 6 94 106
2019 Internal audit 0 100 14
2019 Data sciences 8 92 73
2019 Policy 7 93 409
2019 Project management 7 93 139
2019 None of the above 6 94 154
2018 Compliance, inspection and enforcement 0 100 25
2018 Communications or public affairs 10 90 101
2018 Security 0 100 13
2018 Science and technology 6 94 960
2018 Administration and operations 6 94 271
2018 Human resources 10 90 90
2018 Procurement 0 100 29
2018 Internal audit 0 100 13
2018 Data sciences 9 91 69
2018 Policy 9 91 371
2018 Project management 7 93 119
2018 None of the above 11 89 132

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 39 61 61
2020 Administration and operations 27 73 21
2020 Policy 42 58 29
2019 Science and technology 44 56 50
2019 Administration and operations 59 41 29
2019 Policy 47 53 30
2019 Project management 50 50 10
2018 Science and technology 57 43 61
2018 Policy 46 54 32
2018 None of the above 37 63 15

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 80 20 61
2020 Administration and operations 76 24 21
2020 Policy 66 34 29
2019 Science and technology 80 20 50
2019 Administration and operations 72 28 29
2019 Policy 77 23 30
2018 Communications or public affairs 100 0 11
2018 Science and technology 76 24 61
2018 None of the above 57 43 15

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 61
2020 Administration and operations 0 100 21
2019 Project management 0 100 10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 0 100 61
2020 Administration and operations 0 100 21
2020 Policy 0 100 29
2019 Science and technology 0 100 50
2019 Administration and operations 0 100 29
2019 Policy 0 100 30
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11
2018 Science and technology 0 100 61
2018 Administration and operations 0 100 17
2018 Policy 0 100 32
2018 None of the above 0 100 15

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 61
2019 Administration and operations 0 100 29
2018 Communications or public affairs 0 100 11
2018 Science and technology 7 93 61

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 21
2019 Administration and operations 0 100 29
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11
2018 Administration and operations 0 100 17
2018 None of the above 0 100 15

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 29
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 24 76 61
2020 Administration and operations 23 77 21
2020 Policy 20 80 29
2019 Science and technology 16 84 49
2019 Administration and operations 20 80 29
2019 Policy 17 83 29
2018 Science and technology 18 82 61
2018 Policy 22 78 31

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 27 73 61
2020 Policy 24 76 29
2019 Science and technology 23 77 49
2019 Policy 24 76 29
2018 Science and technology 34 66 61
2018 Administration and operations 29 71 17
2018 Policy 21 79 31

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 18 82 61
2019 Science and technology 19 81 49
2018 Science and technology 11 89 61

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Communications or public affairs 0 100 11
2018 Science and technology 9 91 61
2018 None of the above 0 100 15

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 36 64 61
2020 Administration and operations 32 68 21
2020 Policy 31 69 29
2019 Science and technology 32 68 49
2019 Administration and operations 35 65 29
2019 Policy 35 65 29
2018 Communications or public affairs 46 54 11
2018 Science and technology 23 77 61
2018 Policy 27 73 31

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 29 71 61
2020 Administration and operations 24 76 21
2020 Policy 38 62 29
2019 Science and technology 34 66 49
2019 Administration and operations 16 84 29
2019 Policy 35 65 29
2018 Communications or public affairs 45 55 11
2018 Science and technology 39 61 61
2018 Administration and operations 29 71 17
2018 Policy 37 63 31

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 21
2019 Administration and operations 0 100 29
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11
2018 Administration and operations 0 100 17
2018 None of the above 0 100 15

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 10
2018 None of the above 0 100 15

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 16 84 61
2020 Administration and operations 29 71 21
2020 Policy 28 72 29
2019 Science and technology 12 88 49
2019 Project management 0 100 10
2018 Science and technology 11 89 61
2018 Policy 22 78 31

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 0 100 61
2020 Policy 0 100 29
2019 Science and technology 0 100 49
2019 Policy 0 100 29
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11
2018 Science and technology 0 100 61
2018 Administration and operations 0 100 17
2018 None of the above 0 100 15

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 12 88 61
2019 Administration and operations 25 75 29
2018 Science and technology 11 89 61
2018 Policy 16 84 31
2018 None of the above 36 64 15

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 0 100 61
2020 Administration and operations 0 100 21
2020 Policy 0 100 29
2019 Science and technology 0 100 49
2019 Administration and operations 0 100 29
2019 Policy 0 100 29
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11
2018 Science and technology 0 100 61
2018 Administration and operations 0 100 17
2018 Policy 0 100 31
2018 None of the above 0 100 15

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 16 84 61
2019 Science and technology 14 86 49
2019 Project management 0 100 10
2018 Science and technology 10 90 61
2018 Administration and operations 0 100 17

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 29 71 61
2020 Administration and operations 23 77 21
2020 Policy 28 72 29
2019 Science and technology 24 76 49
2019 Administration and operations 28 72 29
2019 Policy 20 80 29
2019 Project management 0 100 10
2018 Science and technology 30 70 61
2018 Policy 30 70 32
2018 None of the above 51 49 15

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 17 83 61
2019 Project management 0 100 10
2018 Science and technology 15 85 61

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 None of the above 0 100 15

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 11 89 61
2020 Administration and operations 29 71 21
2020 Policy 18 82 29
2019 Science and technology 12 88 49
2019 Administration and operations 23 77 29
2019 Policy 17 83 29
2018 Science and technology 14 86 61

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 21
2019 Policy 0 100 29
2018 None of the above 0 100 15

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 10
2018 Communications or public affairs 0 100 11
2018 Policy 0 100 32
2018 None of the above 0 100 15

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 13 87 61
2018 None of the above 0 100 15

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 54 46 61
2020 Administration and operations 52 48 21
2020 Policy 55 45 29
2019 Science and technology 62 38 49
2019 Administration and operations 39 61 29
2019 Policy 66 34 29
2018 Science and technology 61 39 61
2018 Administration and operations 47 53 17
2018 Policy 64 36 32
2018 None of the above 37 63 15

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Communications or public affairs 0 100 11
2018 Science and technology 0 100 60
2018 Administration and operations 0 100 16

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 11 89 60
2018 Policy 25 75 29

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Communications or public affairs 0 100 11
2018 Administration and operations 0 100 16
2018 Policy 0 100 29
2018 None of the above 0 100 13

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Communications or public affairs 0 100 11
2018 Science and technology 0 100 60
2018 Administration and operations 0 100 16
2018 Policy 0 100 29

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 16
2018 Policy 0 100 29
2018 None of the above 0 100 13

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 16
2018 None of the above 0 100 13

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 12 88 60
2018 Policy 31 69 29

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 13 87 60

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 30 70 60
2018 Administration and operations 50 50 16
2018 Policy 41 59 29

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 16

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 52 48 60
2018 Administration and operations 63 37 16
2018 Policy 56 44 29
2018 None of the above 44 56 13

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Science and technology 0 100 60
2018 Administration and operations 0 100 16
2018 Policy 0 100 29

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Communications or public affairs 54 46 11
2018 Science and technology 69 31 60
2018 Administration and operations 69 31 16
2018 Policy 67 33 29

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 16

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Communications or public affairs 0 100 11

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 24 27 0 0 26 4 61 0 24
2020 Federal regulators 19 10 27 5 7 30 2 43 18 41
2020 Compliance, inspection and enforcement 16 3 16 0 7 42 17 45 16 30
2020 Communications or public affairs 8 14 20 3 2 45 8 47 11 97
2020 Security 0 0 35 0 0 57 8 0 0 12
2020 Science and technology 19 15 15 3 2 39 6 62 10 1031
2020 Library services 17 17 31 0 8 26 0 47 11 11
2020 Administration and operations 20 13 18 3 4 37 5 57 12 282
2020 Human resources 14 9 21 2 7 36 12 44 17 89
2020 Financial management 25 15 23 3 0 28 6 61 4 98
2020 Procurement 30 9 20 0 0 32 9 66 0 22
2020 Real property 24 10 30 0 3 26 8 51 5 31
2020 Materiel management 23 36 5 0 0 36 0 93 0 12
2020 Information management 26 17 20 0 3 32 2 65 5 57
2020 Information technology 15 15 16 3 1 41 10 60 7 112
2020 Internal audit 14 14 16 0 16 40 0 48 26 12
2020 Evaluation 0 0 27 9 0 36 27 0 25 11
2020 Data sciences 13 9 20 4 3 43 8 44 14 87
2020 Policy 15 9 13 3 2 52 6 56 12 483
2020 Project management 13 16 23 6 1 31 10 50 11 143
2020 Other services to the public 20 14 13 6 5 31 11 58 19 30
2020 None of the above 19 15 20 2 4 35 5 57 10 116
2019 Client contact centre 10 13 33 0 8 33 4 36 13 31
2019 Federal regulators 6 20 28 5 3 35 3 41 13 35
2019 Compliance, inspection and enforcement 22 6 29 5 0 33 6 44 9 18
2019 Communications or public affairs 20 7 23 2 2 35 12 50 7 99
2019 Access to information and privacy 15 24 7 8 8 22 15 62 27 13
2019 Security 12 12 26 0 6 40 4 43 11 16
2019 Science and technology 20 12 17 3 4 35 8 57 12 984
2019 Library services 0 24 16 8 0 43 9 51 16 12
2019 Administration and operations 20 13 25 4 4 29 5 50 13 270
2019 Human resources 19 21 25 4 1 25 6 57 7 108
2019 Financial management 26 12 21 3 0 32 6 61 5 105
2019 Procurement 41 5 16 0 0 30 8 74 0 34
2019 Real property 43 17 10 0 0 22 7 86 0 38
2019 Materiel management 7 0 61 0 13 20 0 8 16 10
2019 Information management 13 11 23 1 7 38 6 44 15 63
2019 Information technology 17 16 15 5 4 36 7 58 16 104
2019 Internal audit 14 23 26 7 8 22 0 48 19 14
2019 Data sciences 12 15 18 1 1 46 5 58 6 73
2019 Policy 14 13 18 5 3 39 8 51 14 408
2019 Project management 14 11 17 6 4 44 5 49 19 139
2019 Other services to the public 14 7 23 5 2 41 9 40 13 44
2019 None of the above 17 12 21 1 3 35 12 54 7 154
2018 Client contact centre 4 27 35 8 3 23 0 40 15 25
2018 Federal regulators 8 13 25 5 3 40 6 39 14 38
2018 Compliance, inspection and enforcement 20 16 24 4 0 32 4 56 6 25
2018 Communications or public affairs 16 11 23 3 6 31 10 47 15 101
2018 Access to information and privacy 41 0 20 0 0 30 10 67 0 10
2018 Security 38 7 15 0 0 40 0 75 0 13
2018 Science and technology 16 15 21 5 3 36 5 53 12 961
2018 Administration and operations 22 13 25 2 4 27 8 52 9 271
2018 Human resources 16 19 21 6 4 29 5 53 16 93
2018 Financial management 19 21 29 1 0 25 5 57 1 112
2018 Procurement 16 9 36 0 0 32 7 41 0 29
2018 Real property 32 17 21 4 0 20 7 66 5 40
2018 Information management 14 18 17 3 6 35 7 54 16 56
2018 Information technology 9 17 24 0 1 42 8 51 2 89
2018 Internal audit 0 15 28 0 0 43 14 35 0 13
2018 Data sciences 10 10 26 6 1 41 6 37 13 69
2018 Policy 12 10 19 5 2 44 7 45 16 369
2018 Project management 14 9 26 6 0 38 6 42 11 119
2018 Other services to the public 23 27 18 3 5 16 8 66 10 35
2018 None of the above 15 17 19 3 3 34 9 56 11 131
2017 Client contact centre 16 15 34 7 0 25 3 43 10 27
2017 Federal regulators 8 10 38 0 3 38 3 31 4 37
2017 Compliance, inspection and enforcement 20 17 15 5 5 32 5 59 17 19
2017 Communications or public affairs 10 16 24 4 2 36 8 46 11 98
2017 Access to information and privacy 25 17 17 0 0 17 24 71 0 12
2017 Security 11 10 50 0 0 10 20 29 0 10
2017 Science and technology 14 17 16 4 2 41 6 58 12 952
2017 Library services 20 10 0 0 0 60 10 100 0 10
2017 Administration and operations 20 13 23 2 3 33 5 54 9 290
2017 Human resources 20 18 15 3 2 40 2 66 8 100
2017 Financial management 15 18 18 4 5 36 4 54 15 99
2017 Procurement 18 19 13 0 0 42 8 74 0 22
2017 Real property 34 20 19 0 3 25 0 71 4 31
2017 Information management 18 15 19 1 4 36 8 57 10 74
2017 Information technology 13 20 15 2 4 39 6 60 12 137
2017 Internal audit 0 14 22 0 0 57 7 38 0 14
2017 Evaluation 17 0 24 0 9 33 17 35 17 12
2017 Data sciences 17 11 18 1 4 42 7 55 11 71
2017 Policy 9 14 18 3 3 41 12 48 13 323
2017 Project management 17 14 19 2 2 35 11 58 7 108
2017 Other services to the public 12 17 21 5 7 27 12 46 20 40
2017 None of the above 16 18 22 1 1 37 5 59 4 158
2014 Client contact centre 19 5 31 5 0 34 7 40 8 41
2014 Federal regulators 15 24 14 0 1 42 4 71 3 57
2014 Compliance, inspection and enforcement 14 25 20 0 5 28 7 60 8 24
2014 Communications or public affairs 11 18 23 1 3 36 8 51 7 132
2014 Security 20 8 19 0 0 40 12 60 0 15
2014 Science and technology 15 14 18 4 2 41 6 54 11 1175
2014 Library services 16 5 25 12 0 36 6 37 20 17
2014 Administration and operations 18 14 15 3 3 36 12 61 11 366
2014 Human resources 22 15 15 5 6 30 6 59 17 90
2014 Financial management 14 17 20 1 3 40 5 56 8 121
2014 Procurement 17 10 20 0 0 42 11 58 0 29
2014 Real property 17 11 25 2 3 40 3 48 9 36
2014 Materiel management 16 10 19 9 9 26 10 41 28 11
2014 Information management 11 7 19 2 2 47 11 43 11 115
2014 Information technology 16 17 21 1 1 37 6 58 5 146
2014 Internal audit 16 15 23 0 0 34 12 58 0 18
2014 Evaluation 27 14 0 7 7 40 7 75 25 15
2014 Other services to the public 12 20 21 3 2 27 14 55 9 84
2014 None of the above 13 16 16 3 3 42 8 57 12 412

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 55 12 0 0 8 0 87 0 24
2020 Federal regulators 29 27 17 5 9 14 0 65 16 42
2020 Compliance, inspection and enforcement 35 16 16 10 3 19 0 64 17 30
2020 Communications or public affairs 33 41 13 1 3 8 0 81 5 97
2020 Security 16 9 34 0 0 41 0 42 0 12
2020 Science and technology 36 32 14 4 2 11 1 78 6 1035
2020 Library services 17 35 14 17 0 17 0 63 21 11
2020 Administration and operations 38 26 18 2 4 9 1 72 8 281
2020 Human resources 30 25 16 3 6 16 3 69 11 89
2020 Financial management 36 29 19 3 0 13 0 75 3 98
2020 Procurement 54 15 13 0 0 17 0 84 0 22
2020 Real property 52 16 17 0 3 12 0 77 4 31
2020 Materiel management 57 34 10 0 0 0 0 90 0 12
2020 Information management 30 35 23 2 3 6 2 70 5 58
2020 Information technology 34 35 18 4 2 6 2 75 6 112
2020 Internal audit 14 30 8 0 16 32 0 65 23 12
2020 Evaluation 18 45 18 0 0 18 0 78 0 11
2020 Data sciences 26 32 15 7 3 12 3 70 12 87
2020 Policy 27 31 16 4 2 18 2 72 8 485
2020 Project management 26 34 19 4 1 13 2 71 6 143
2020 Other services to the public 34 16 19 10 5 16 0 59 18 30
2020 None of the above 29 30 18 3 2 18 0 71 7 115
2019 Client contact centre 26 26 26 0 8 15 0 60 9 31
2019 Federal regulators 23 29 23 11 3 12 0 59 16 35
2019 Compliance, inspection and enforcement 22 17 29 5 0 27 0 53 7 18
2019 Communications or public affairs 37 32 17 2 1 11 1 78 3 99
2019 Access to information and privacy 15 32 7 17 0 15 15 66 24 13
2019 Security 25 23 27 0 6 12 7 59 8 16
2019 Science and technology 38 29 15 4 2 10 1 76 7 978
2019 Library services 16 45 16 15 0 8 0 66 16 12
2019 Administration and operations 35 24 20 4 3 13 1 68 9 268
2019 Human resources 28 31 19 2 1 18 1 73 4 108
2019 Financial management 37 30 17 2 0 14 0 78 2 105
2019 Procurement 61 17 12 0 0 5 5 86 0 34
2019 Real property 57 16 12 0 0 12 2 86 0 38
2019 Materiel management 7 45 19 10 13 7 0 56 24 10
2019 Information management 27 30 20 2 7 15 0 67 10 61
2019 Information technology 30 29 14 9 2 15 1 70 13 105
2019 Internal audit 49 23 13 15 0 0 0 72 15 14
2019 Data sciences 21 35 18 3 3 19 1 71 7 73
2019 Policy 26 30 18 6 2 17 1 68 10 411
2019 Project management 24 28 16 4 5 21 1 67 12 139
2019 Other services to the public 43 26 16 7 2 5 0 73 9 43
2019 None of the above 33 20 21 1 4 16 4 67 7 154
2018 Client contact centre 11 35 36 0 3 14 0 54 4 25
2018 Federal regulators 23 34 19 5 3 16 0 68 9 39
2018 Compliance, inspection and enforcement 32 28 28 4 0 8 0 65 4 25
2018 Communications or public affairs 32 24 15 4 4 18 3 71 10 101
2018 Access to information and privacy 60 0 20 0 0 20 0 75 0 10
2018 Security 49 15 22 0 0 15 0 74 0 13
2018 Science and technology 33 33 18 4 2 10 1 73 7 960
2018 Administration and operations 35 24 23 2 3 12 1 68 6 271
2018 Human resources 22 32 20 8 2 16 1 65 12 93
2018 Financial management 29 37 21 1 0 12 0 75 1 112
2018 Procurement 37 28 29 0 0 3 3 69 0 29
2018 Real property 45 30 16 0 2 7 0 81 2 40
2018 Information management 20 46 12 2 6 13 2 77 9 57
2018 Information technology 24 39 22 0 1 11 1 73 1 91
2018 Internal audit 7 44 14 0 0 29 7 78 0 13
2018 Data sciences 26 30 22 4 3 14 1 66 8 69
2018 Policy 23 32 17 5 3 19 1 69 10 369
2018 Project management 23 29 25 3 0 19 2 65 3 117
2018 Other services to the public 31 29 16 3 5 10 6 71 9 35
2018 None of the above 32 30 17 4 2 13 3 72 7 131
2017 Client contact centre 19 46 25 4 0 3 3 70 4 28
2017 Federal regulators 19 27 38 0 0 16 0 55 0 37
2017 Compliance, inspection and enforcement 36 11 32 10 0 11 0 53 12 19
2017 Communications or public affairs 19 36 19 3 2 18 2 69 6 98
2017 Access to information and privacy 41 17 17 0 0 17 8 77 0 12
2017 Security 31 10 40 0 0 20 0 51 0 10
2017 Science and technology 32 33 15 4 2 13 2 76 7 951
2017 Library services 30 30 0 0 0 30 10 100 0 10
2017 Administration and operations 37 26 19 3 2 11 2 72 6 289
2017 Human resources 34 31 13 3 3 15 0 77 7 100
2017 Financial management 29 35 12 4 6 13 1 74 12 99
2017 Procurement 39 34 8 0 0 19 0 90 0 22
2017 Real property 58 19 6 3 0 13 0 89 3 30
2017 Information management 20 40 17 1 3 13 5 74 5 74
2017 Information technology 27 33 21 2 4 14 0 69 7 136
2017 Internal audit 29 36 15 0 0 21 0 82 0 14
2017 Evaluation 17 17 16 0 9 41 0 59 15 12
2017 Data sciences 30 32 18 1 3 13 2 74 5 70
2017 Policy 25 33 14 3 3 19 2 74 8 323
2017 Project management 32 29 22 3 3 13 0 69 6 109
2017 Other services to the public 38 29 14 5 7 7 0 71 14 39
2017 None of the above 35 27 17 2 1 16 2 76 3 157
2014 Client contact centre 24 22 35 5 0 14 0 54 6 41
2014 Federal regulators 25 31 14 2 1 26 2 77 4 57
2014 Compliance, inspection and enforcement 30 25 15 9 0 21 0 69 11 24
2014 Communications or public affairs 21 31 20 1 2 24 1 68 5 132
2014 Security 42 19 20 6 0 6 6 70 7 15
2014 Science and technology 29 33 17 3 2 16 1 74 6 1175
2014 Library services 24 28 13 6 5 17 6 67 15 17
2014 Administration and operations 28 29 18 1 3 18 4 72 5 367
2014 Human resources 32 24 15 4 6 16 2 69 13 88
2014 Financial management 27 27 18 1 3 22 2 71 6 121
2014 Procurement 30 27 13 0 0 25 5 81 0 29
2014 Real property 27 34 24 0 3 12 0 70 3 36
2014 Materiel management 34 10 19 0 18 18 0 54 22 11
2014 Information management 21 35 16 1 2 24 1 75 4 115
2014 Information technology 25 33 17 3 1 19 2 74 5 146
2014 Internal audit 39 27 17 0 0 17 0 80 0 18
2014 Evaluation 53 7 20 0 7 13 0 69 8 15
2014 Other services to the public 29 36 14 2 1 16 3 79 4 84
2014 None of the above 25 27 19 4 4 21 1 66 10 411

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Science and technology 0 0 20 20 46 13 0 0 77 15
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 23 34 11 8 0 0 47 19 24
2020 Federal regulators 32 25 24 13 2 0 5 59 16 41
2020 Compliance, inspection and enforcement 36 13 17 16 15 0 3 51 32 30
2020 Communications or public affairs 62 15 10 3 6 0 4 80 9 98
2020 Security 33 17 16 0 34 0 0 50 34 12
2020 Science and technology 37 33 17 7 4 0 1 71 11 1033
2020 Library services 17 57 17 9 0 0 0 74 9 11
2020 Administration and operations 36 24 17 10 12 0 2 61 22 283
2020 Human resources 40 17 20 8 10 0 5 60 19 89
2020 Financial management 51 21 12 5 10 0 1 72 15 98
2020 Procurement 39 15 22 9 15 0 0 54 24 22
2020 Real property 21 38 14 15 9 0 3 60 25 31
2020 Materiel management 43 24 14 10 10 0 0 66 19 12
2020 Information management 44 25 13 7 9 0 3 71 16 58
2020 Information technology 38 28 17 10 4 0 2 68 15 112
2020 Internal audit 30 14 0 32 16 0 8 48 52 12
2020 Evaluation 45 0 9 18 18 0 9 50 40 11
2020 Data sciences 50 31 8 9 1 0 1 82 10 86
2020 Policy 55 21 11 5 5 1 2 78 11 485
2020 Project management 44 24 17 6 8 0 1 69 14 144
2020 Other services to the public 37 27 19 6 10 0 0 64 17 30
2020 None of the above 40 25 16 8 10 0 2 66 18 117

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 43 16 11 6 0 0 67 17 24
2020 Federal regulators 26 28 29 5 12 0 0 54 17 42
2020 Compliance, inspection and enforcement 54 19 11 10 7 0 0 73 17 30
2020 Communications or public affairs 32 34 14 10 10 0 0 66 20 98
2020 Security 16 34 16 17 17 0 0 50 35 12
2020 Science and technology 35 29 20 8 6 1 1 65 14 1037
2020 Library services 35 25 22 9 9 0 0 60 18 11
2020 Administration and operations 30 27 20 13 9 0 2 58 22 283
2020 Human resources 26 30 16 16 12 0 0 56 28 88
2020 Financial management 35 23 25 7 10 0 0 58 17 98
2020 Procurement 28 30 20 5 17 0 0 59 22 22
2020 Real property 16 40 24 10 6 0 3 59 17 31
2020 Materiel management 36 43 10 11 0 0 0 79 11 12
2020 Information management 27 33 20 8 10 0 2 62 19 58
2020 Information technology 35 25 16 13 10 0 2 61 23 109
2020 Internal audit 51 17 24 0 0 8 0 74 0 11
2020 Evaluation 27 36 27 0 9 0 0 64 9 11
2020 Data sciences 30 38 18 7 5 1 0 69 13 87
2020 Policy 38 29 19 7 6 0 1 67 14 484
2020 Project management 27 31 19 14 9 0 1 58 23 143
2020 Other services to the public 36 24 15 9 16 0 0 61 25 30
2020 None of the above 32 29 20 11 6 2 1 62 17 117
2019 Client contact centre 23 22 24 18 10 0 2 46 29 31
2019 Federal regulators 26 32 23 11 6 0 3 60 17 35
2019 Compliance, inspection and enforcement 22 44 17 6 11 0 0 67 17 18
2019 Communications or public affairs 23 31 24 8 14 0 0 55 22 99
2019 Access to information and privacy 46 0 15 23 16 0 0 46 39 13
2019 Security 10 33 18 6 32 0 0 44 38 16
2019 Science and technology 26 29 21 11 12 1 0 56 23 984
2019 Library services 18 24 30 17 11 0 0 42 28 12
2019 Administration and operations 20 27 22 11 17 0 2 49 29 268
2019 Human resources 18 29 22 16 14 0 1 47 30 108
2019 Financial management 17 27 20 13 21 0 2 45 34 105
2019 Procurement 31 15 18 11 24 0 0 47 35 34
2019 Real property 27 20 25 14 15 0 0 47 28 38
2019 Materiel management 26 33 7 23 12 0 0 58 35 10
2019 Information management 26 26 22 17 8 0 1 52 25 63
2019 Information technology 32 25 20 12 11 0 1 57 23 106
2019 Internal audit 34 36 0 16 15 0 0 70 30 14
2019 Data sciences 25 21 23 15 13 0 3 47 29 74
2019 Policy 23 31 21 8 15 0 1 55 23 412
2019 Project management 22 29 19 15 15 0 0 51 30 139
2019 Other services to the public 27 20 15 18 20 0 0 47 38 44
2019 None of the above 25 31 18 11 13 1 1 57 24 154
2018 Client contact centre 21 11 26 27 14 0 0 32 42 25
2018 Federal regulators 13 40 32 8 8 0 0 52 15 39
2018 Compliance, inspection and enforcement 43 16 17 8 15 0 0 59 23 25
2018 Communications or public affairs 25 26 19 11 16 0 4 52 28 100
2018 Access to information and privacy 31 20 30 20 0 0 0 51 20 10
2018 Security 7 30 11 8 44 0 0 37 52 13
2018 Science and technology 21 30 22 13 12 1 1 52 25 963
2018 Administration and operations 24 21 20 11 19 1 3 47 32 268
2018 Human resources 14 30 25 15 14 0 1 45 29 93
2018 Financial management 19 33 19 12 14 1 2 53 27 114
2018 Procurement 30 21 20 13 9 0 7 54 24 29
2018 Real property 12 18 32 30 9 0 0 30 39 40
2018 Information management 17 30 25 7 16 0 5 50 24 57
2018 Information technology 19 28 24 8 18 2 1 49 26 90
2018 Internal audit 7 41 0 22 30 0 0 48 52 13
2018 Data sciences 16 36 29 8 11 0 0 52 19 69
2018 Policy 20 30 23 11 16 0 0 50 27 372
2018 Project management 22 23 25 15 16 0 0 44 31 119
2018 Other services to the public 27 16 30 3 21 0 3 45 24 35
2018 None of the above 23 26 19 11 19 1 1 50 31 132
2017 Client contact centre 19 7 21 28 18 0 7 28 50 28
2017 Federal regulators 21 19 32 8 14 0 6 43 23 37
2017 Compliance, inspection and enforcement 42 5 27 10 16 0 0 47 26 19
2017 Communications or public affairs 32 18 18 12 19 0 1 50 31 97
2017 Access to information and privacy 24 17 34 17 8 0 0 41 25 12
2017 Security 10 20 21 0 49 0 0 30 49 10
2017 Science and technology 26 29 20 12 12 1 2 55 24 949
2017 Library services 10 70 0 10 10 0 0 80 20 10
2017 Administration and operations 24 26 23 10 14 0 4 52 24 291
2017 Human resources 19 26 23 17 13 0 1 46 30 98
2017 Financial management 25 28 20 10 13 0 3 55 25 97
2017 Procurement 42 4 25 8 14 0 6 49 24 22
2017 Real property 20 23 25 13 19 0 0 43 32 31
2017 Information management 20 35 24 7 13 0 1 56 20 74
2017 Information technology 30 23 22 10 12 0 3 54 23 137
2017 Internal audit 22 29 21 0 28 0 0 51 28 14
2017 Evaluation 31 34 17 9 9 0 0 66 17 12
2017 Data sciences 25 24 21 15 14 0 2 50 29 71
2017 Policy 26 27 20 13 12 0 1 54 26 322
2017 Project management 30 25 19 13 11 0 2 56 24 109
2017 Other services to the public 37 26 15 10 12 0 0 63 22 40
2017 None of the above 31 17 21 15 15 0 2 48 30 158

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 32 23 7 8 0 0 62 15 24
2020 Federal regulators 15 25 29 19 10 0 2 40 30 41
2020 Compliance, inspection and enforcement 28 36 26 7 3 0 0 64 10 30
2020 Communications or public affairs 12 20 40 17 11 0 0 32 28 96
2020 Security 16 35 26 15 9 0 0 51 24 12
2020 Science and technology 19 30 29 14 8 0 0 48 22 1035
2020 Library services 40 8 17 17 17 0 0 49 34 11
2020 Administration and operations 25 22 27 16 10 0 2 47 26 283
2020 Human resources 14 24 26 19 17 0 0 38 37 89
2020 Financial management 23 23 27 16 11 0 0 45 27 98
2020 Procurement 13 20 33 22 13 0 0 33 34 22
2020 Real property 19 21 34 23 3 0 0 39 26 31
2020 Materiel management 26 36 31 7 0 0 0 62 7 12
2020 Information management 32 31 15 10 10 0 2 65 20 58
2020 Information technology 18 26 30 16 9 0 1 44 26 112
2020 Internal audit 24 31 22 14 8 0 0 56 22 12
2020 Evaluation 0 45 27 9 18 0 0 45 27 11
2020 Data sciences 20 30 28 16 5 0 1 50 21 87
2020 Policy 14 23 27 19 17 0 0 36 36 486
2020 Project management 8 28 32 19 13 0 0 35 32 144
2020 Other services to the public 14 43 21 12 10 0 0 57 22 30
2020 None of the above 18 19 30 17 14 2 0 38 32 117
2019 Client contact centre 29 37 11 14 10 0 0 65 24 30
2019 Federal regulators 14 30 22 25 6 0 3 45 32 35
2019 Compliance, inspection and enforcement 29 12 30 6 24 0 0 40 29 17
2019 Communications or public affairs 20 38 20 12 9 1 0 59 21 99
2019 Access to information and privacy 47 16 22 0 15 0 0 63 15 13
2019 Security 27 36 19 6 12 0 0 63 19 16
2019 Science and technology 19 31 26 16 8 0 1 50 24 980
2019 Library services 48 26 17 8 0 0 0 74 8 11
2019 Administration and operations 22 27 27 11 10 0 2 50 22 270
2019 Human resources 18 28 24 17 11 0 1 47 29 108
2019 Financial management 21 25 31 9 11 2 0 47 21 105
2019 Procurement 19 15 31 22 13 0 0 34 35 34
2019 Real property 14 42 26 12 5 0 0 56 17 38
2019 Materiel management 20 6 45 23 7 0 0 25 29 10
2019 Information management 37 26 14 16 5 0 1 64 21 63
2019 Information technology 20 34 24 10 11 0 1 54 22 105
2019 Internal audit 13 13 58 15 0 0 0 27 15 14
2019 Data sciences 25 37 15 15 7 0 1 63 22 74
2019 Policy 13 31 26 18 11 0 0 44 29 412
2019 Project management 19 30 26 13 12 0 0 49 24 138
2019 Other services to the public 18 30 36 9 7 0 0 48 16 44
2019 None of the above 23 34 23 12 8 0 0 58 20 152
2018 Client contact centre 23 43 11 7 16 0 0 66 23 24
2018 Federal regulators 10 28 26 26 10 0 0 38 36 39
2018 Compliance, inspection and enforcement 32 32 28 4 4 0 0 64 8 25
2018 Communications or public affairs 12 34 26 14 14 0 0 46 27 100
2018 Access to information and privacy 31 10 30 20 10 0 0 40 30 10
2018 Security 23 22 22 18 15 0 0 45 33 13
2018 Science and technology 16 28 29 17 10 0 1 44 27 963
2018 Administration and operations 21 26 25 17 9 1 1 48 27 269
2018 Human resources 9 32 24 17 17 0 1 41 34 93
2018 Financial management 17 28 26 19 8 0 1 46 28 114
2018 Procurement 17 21 20 23 19 0 0 39 42 29
2018 Real property 13 26 23 28 9 0 0 40 38 40
2018 Information management 18 23 35 10 11 2 2 42 22 57
2018 Information technology 11 39 21 18 9 0 1 51 28 89
2018 Internal audit 7 14 44 35 0 0 0 21 35 13
2018 Data sciences 19 24 33 13 11 0 0 43 24 69
2018 Policy 10 24 29 19 17 0 0 35 36 372
2018 Project management 11 25 36 20 7 0 0 36 28 119
2018 Other services to the public 13 33 24 18 13 0 0 46 30 34
2018 None of the above 18 28 28 16 9 0 1 47 25 132
2017 Client contact centre 19 33 15 21 13 0 0 52 33 28
2017 Federal regulators 16 27 19 24 13 0 0 43 38 37
2017 Compliance, inspection and enforcement 10 28 11 30 21 0 0 38 51 19
2017 Communications or public affairs 10 34 26 16 14 0 0 44 30 97
2017 Access to information and privacy 8 42 34 0 16 0 0 51 16 12
2017 Security 0 20 30 21 30 0 0 20 51 10
2017 Science and technology 20 27 27 16 9 1 1 48 25 950
2017 Library services 20 30 30 20 0 0 0 50 20 10
2017 Administration and operations 23 28 21 17 10 0 1 52 27 291
2017 Human resources 18 22 26 15 19 0 1 40 34 99
2017 Financial management 19 25 24 20 12 0 0 45 32 99
2017 Procurement 25 4 23 21 27 0 0 29 48 22
2017 Real property 14 25 26 16 16 0 3 41 33 31
2017 Information management 25 34 25 9 5 0 1 60 15 74
2017 Information technology 22 34 26 10 7 1 1 56 17 137
2017 Internal audit 0 29 42 22 7 0 0 29 29 14
2017 Evaluation 9 26 33 15 17 0 0 34 33 12
2017 Data sciences 19 30 29 16 4 0 2 50 20 71
2017 Policy 11 23 31 18 16 0 0 34 35 322
2017 Project management 17 24 32 17 11 0 0 41 28 108
2017 Other services to the public 22 30 16 16 12 0 3 54 29 40
2017 None of the above 26 22 21 19 12 0 0 48 31 157

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 27 8 12 3 0 0 77 15 24
2020 Federal regulators 25 37 20 5 12 0 2 63 17 41
2020 Compliance, inspection and enforcement 48 30 13 6 3 0 0 78 9 30
2020 Communications or public affairs 18 24 37 15 6 0 0 42 21 98
2020 Security 26 33 25 7 9 0 0 59 16 12
2020 Science and technology 32 37 18 8 4 1 1 70 12 1031
2020 Library services 40 26 8 0 26 0 0 66 26 11
2020 Administration and operations 27 30 25 9 7 0 3 58 17 279
2020 Human resources 21 28 21 15 14 0 1 50 29 89
2020 Financial management 23 32 16 19 8 0 1 56 28 97
2020 Procurement 26 20 28 9 13 4 0 48 22 22
2020 Real property 22 32 30 10 6 0 0 54 16 31
2020 Materiel management 41 33 8 18 0 0 0 74 18 11
2020 Information management 39 28 18 7 6 0 2 68 14 58
2020 Information technology 24 39 20 11 5 0 1 64 16 111
2020 Internal audit 40 30 22 0 8 0 0 70 8 12
2020 Evaluation 27 27 27 9 9 0 0 55 18 11
2020 Data sciences 28 37 22 7 4 1 1 67 11 87
2020 Policy 16 24 28 18 13 0 0 40 32 483
2020 Project management 18 31 28 13 9 0 1 50 22 144
2020 Other services to the public 34 31 16 10 6 0 3 67 17 30
2020 None of the above 21 33 18 16 6 4 3 57 24 117
2019 Client contact centre 18 38 25 10 6 0 3 58 17 31
2019 Federal regulators 26 37 15 15 6 0 3 64 21 35
2019 Compliance, inspection and enforcement 27 28 28 6 11 0 0 56 16 18
2019 Communications or public affairs 22 39 23 7 7 1 1 62 14 99
2019 Access to information and privacy 47 7 23 7 15 0 0 55 22 13
2019 Security 18 48 12 6 6 0 8 73 14 16
2019 Science and technology 34 32 19 9 4 0 1 68 13 976
2019 Library services 66 34 0 0 0 0 0 100 0 11
2019 Administration and operations 27 30 23 12 5 0 3 59 17 269
2019 Human resources 34 27 20 12 6 0 1 61 18 108
2019 Financial management 26 36 21 8 7 2 1 63 15 105
2019 Procurement 21 33 19 21 7 0 0 54 28 34
2019 Real property 26 50 15 5 5 0 0 76 10 38
2019 Materiel management 45 25 29 0 0 0 0 71 0 10
2019 Information management 52 22 18 5 4 0 0 74 9 61
2019 Information technology 31 33 22 4 8 0 2 66 12 106
2019 Internal audit 20 6 59 16 0 0 0 26 16 14
2019 Data sciences 40 26 19 9 4 0 1 67 14 74
2019 Policy 15 30 20 21 13 0 0 46 34 412
2019 Project management 22 34 21 14 9 0 0 56 23 139
2019 Other services to the public 45 23 21 9 3 0 0 68 11 43
2019 None of the above 32 31 23 10 4 0 1 63 14 152
2018 Client contact centre 18 53 7 11 12 0 0 71 22 25
2018 Federal regulators 10 35 23 21 8 0 3 47 29 39
2018 Compliance, inspection and enforcement 41 42 13 4 0 0 0 82 4 24
2018 Communications or public affairs 12 32 25 16 15 0 0 44 31 99
2018 Access to information and privacy 31 20 30 10 10 0 0 50 20 10
2018 Security 31 29 26 7 7 0 0 60 15 13
2018 Science and technology 23 37 24 10 5 0 1 61 15 960
2018 Administration and operations 23 34 20 13 6 1 2 59 20 266
2018 Human resources 11 35 20 22 8 1 1 48 31 92
2018 Financial management 19 31 28 14 8 0 1 50 22 113
2018 Procurement 17 27 30 16 10 0 0 44 26 28
2018 Real property 18 44 14 14 9 0 0 62 23 40
2018 Information management 29 40 13 3 11 2 2 72 15 57
2018 Information technology 22 39 20 11 7 0 1 62 18 90
2018 Internal audit 0 14 29 27 7 7 16 18 45 13
2018 Data sciences 32 22 20 14 9 0 3 56 24 69
2018 Policy 12 24 25 20 19 0 0 36 39 372
2018 Project management 20 26 30 16 8 1 0 46 24 118
2018 Other services to the public 27 21 29 15 5 3 0 50 20 35
2018 None of the above 28 31 22 13 5 0 1 60 18 131
2017 Client contact centre 31 15 25 15 10 0 4 48 26 27
2017 Federal regulators 14 41 21 21 3 0 0 55 24 37
2017 Compliance, inspection and enforcement 31 22 31 0 15 0 0 53 15 19
2017 Communications or public affairs 9 41 30 10 10 0 0 50 20 98
2017 Access to information and privacy 8 25 49 0 17 0 0 34 17 12
2017 Security 0 50 40 0 11 0 0 50 11 10
2017 Science and technology 31 33 19 11 4 1 2 65 15 949
2017 Library services 70 0 30 0 0 0 0 70 0 10
2017 Administration and operations 26 29 20 14 8 1 2 57 23 288
2017 Human resources 26 22 27 15 8 0 3 49 23 98
2017 Financial management 23 29 24 15 8 1 0 52 23 99
2017 Procurement 17 31 8 29 14 0 0 48 44 22
2017 Real property 26 30 12 26 0 0 6 60 28 31
2017 Information management 37 25 23 12 1 0 3 63 14 73
2017 Information technology 27 33 20 9 6 1 2 63 16 137
2017 Internal audit 7 28 28 36 0 0 0 35 36 14
2017 Evaluation 0 26 55 0 19 0 0 26 19 11
2017 Data sciences 25 35 23 12 1 0 4 62 13 71
2017 Policy 12 24 24 21 19 0 0 36 40 323
2017 Project management 21 25 22 19 12 0 1 46 32 109
2017 Other services to the public 37 23 14 16 10 0 0 60 26 40
2017 None of the above 29 26 23 8 12 1 1 56 21 157

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 34 12 23 0 0 0 65 23 24
2020 Federal regulators 22 30 7 19 19 0 2 54 39 41
2020 Compliance, inspection and enforcement 41 22 20 7 10 0 0 63 16 30
2020 Communications or public affairs 20 24 29 19 8 1 0 44 27 98
2020 Security 34 17 17 7 25 0 0 51 32 12
2020 Science and technology 22 25 23 16 10 2 2 48 28 1030
2020 Library services 18 31 8 0 43 0 0 49 43 11
2020 Administration and operations 26 25 20 17 10 0 2 52 27 279
2020 Human resources 13 24 25 20 16 0 1 38 37 89
2020 Financial management 29 25 20 11 15 0 0 54 26 97
2020 Procurement 9 42 20 17 13 0 0 50 30 22
2020 Real property 22 23 19 20 16 0 0 45 36 31
2020 Materiel management 27 29 28 0 7 0 10 62 8 12
2020 Information management 14 31 22 13 19 0 2 45 33 58
2020 Information technology 17 23 25 20 14 0 1 40 34 107
2020 Internal audit 32 22 30 16 0 0 0 54 16 12
2020 Evaluation 9 36 18 27 9 0 0 45 36 11
2020 Data sciences 13 26 26 19 9 5 2 42 30 87
2020 Policy 19 25 24 17 14 1 0 45 31 484
2020 Project management 13 25 26 18 16 1 1 39 35 142
2020 Other services to the public 34 31 17 6 13 0 0 64 19 30
2020 None of the above 20 18 21 14 18 4 4 42 36 116
2019 Client contact centre 31 11 22 14 18 0 3 44 33 30
2019 Federal regulators 14 31 22 14 12 4 3 49 28 35
2019 Compliance, inspection and enforcement 27 28 16 6 22 0 0 56 28 18
2019 Communications or public affairs 27 30 19 9 11 3 2 60 21 99
2019 Access to information and privacy 16 8 38 0 38 0 0 24 38 13
2019 Security 0 36 19 19 19 0 8 39 41 16
2019 Science and technology 21 25 24 15 14 1 1 46 30 980
2019 Library services 17 39 18 17 8 0 0 56 26 11
2019 Administration and operations 28 24 20 13 13 0 2 53 26 267
2019 Human resources 19 18 25 21 14 0 2 39 36 106
2019 Financial management 24 22 22 14 15 2 1 47 30 104
2019 Procurement 14 29 29 20 8 0 0 44 28 34
2019 Real property 16 28 21 30 5 0 0 44 35 38
2019 Materiel management 13 12 13 39 23 0 0 25 61 10
2019 Information management 32 27 17 7 16 0 0 59 24 60
2019 Information technology 15 26 20 21 17 1 0 42 38 105
2019 Internal audit 15 34 32 18 0 0 0 50 18 12
2019 Data sciences 26 33 17 10 9 0 5 62 20 73
2019 Policy 21 30 20 18 9 1 0 52 28 411
2019 Project management 17 26 24 18 13 0 1 44 32 139
2019 Other services to the public 22 30 26 13 9 0 0 52 22 42
2019 None of the above 22 32 20 16 8 0 2 55 25 152
2018 Client contact centre 15 25 28 16 16 0 0 40 32 25
2018 Federal regulators 13 25 28 15 18 0 0 38 33 39
2018 Compliance, inspection and enforcement 29 12 38 16 4 0 0 41 21 24
2018 Communications or public affairs 18 24 21 15 21 0 1 43 36 100
2018 Access to information and privacy 10 29 20 11 30 0 0 39 41 10
2018 Security 15 30 15 15 26 0 0 45 40 13
2018 Science and technology 14 24 27 19 14 1 1 39 34 958
2018 Administration and operations 26 28 22 14 8 1 1 55 23 270
2018 Human resources 16 18 27 20 17 0 2 34 38 90
2018 Financial management 25 19 27 18 8 1 2 46 27 114
2018 Procurement 17 15 20 26 22 0 0 32 48 29
2018 Real property 16 18 32 13 21 0 0 34 35 40
2018 Information management 17 21 22 19 16 2 3 40 37 57
2018 Information technology 8 25 28 24 13 1 1 33 38 89
2018 Internal audit 0 14 16 38 8 7 17 19 60 12
2018 Data sciences 16 17 25 18 18 3 2 35 38 69
2018 Policy 15 24 26 19 15 0 1 39 34 373
2018 Project management 15 22 31 24 8 1 0 38 32 118
2018 Other services to the public 34 7 18 28 12 0 0 42 40 35
2018 None of the above 21 20 24 24 8 1 3 42 33 130
2017 Client contact centre 15 19 26 23 17 0 0 34 41 28
2017 Federal regulators 14 29 25 11 18 0 3 44 30 37
2017 Compliance, inspection and enforcement 10 16 22 16 31 0 5 27 49 19
2017 Communications or public affairs 11 26 22 19 21 1 0 38 40 98
2017 Access to information and privacy 8 17 25 25 24 0 0 25 49 12
2017 Security 10 20 40 10 21 0 0 30 31 10
2017 Science and technology 17 22 26 19 13 1 2 41 33 951
2017 Library services 10 0 50 10 30 0 0 10 40 10
2017 Administration and operations 19 24 28 15 12 1 2 44 27 290
2017 Human resources 22 15 18 22 20 0 3 38 44 99
2017 Financial management 27 26 18 15 12 1 1 54 27 99
2017 Procurement 17 13 13 21 37 0 0 29 58 22
2017 Real property 13 27 21 18 20 0 0 40 39 31
2017 Information management 15 21 29 24 9 1 0 37 33 74
2017 Information technology 16 20 22 16 23 1 2 37 41 136
2017 Internal audit 0 21 43 29 7 0 0 21 36 14
2017 Evaluation 9 7 24 26 34 0 0 15 60 12
2017 Data sciences 23 23 23 14 12 0 5 49 27 71
2017 Policy 17 23 27 17 14 0 1 41 32 322
2017 Project management 18 25 23 19 13 0 2 44 32 109
2017 Other services to the public 31 20 19 12 14 0 3 53 27 39
2017 None of the above 22 21 18 22 15 0 2 44 38 157

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 29 4 4 3 0 4 88 8 24
2020 Federal regulators 42 27 12 5 9 0 5 72 15 41
2020 Compliance, inspection and enforcement 70 14 13 0 0 0 3 87 0 30
2020 Communications or public affairs 30 25 25 13 4 0 2 57 18 97
2020 Security 50 17 25 7 0 0 0 68 7 12
2020 Science and technology 42 27 15 7 4 1 4 72 11 1033
2020 Library services 40 25 17 8 9 0 0 66 17 11
2020 Administration and operations 43 28 15 7 4 0 3 73 11 278
2020 Human resources 37 23 18 14 5 0 2 61 20 88
2020 Financial management 35 23 24 6 9 0 3 60 15 98
2020 Procurement 37 33 9 9 13 0 0 70 22 22
2020 Real property 40 37 13 6 3 0 0 78 10 31
2020 Materiel management 60 14 0 0 0 0 26 100 0 12
2020 Information management 60 10 14 2 5 0 8 76 8 57
2020 Information technology 54 24 8 6 5 1 3 81 11 112
2020 Internal audit 56 0 29 8 0 0 8 60 8 12
2020 Evaluation 36 45 0 0 18 0 0 82 18 11
2020 Data sciences 41 28 16 6 2 0 7 73 9 87
2020 Policy 25 27 21 14 12 1 1 52 26 481
2020 Project management 35 26 16 14 5 0 3 63 20 143
2020 Other services to the public 50 23 10 13 0 0 5 76 14 30
2020 None of the above 36 24 19 9 7 2 3 64 17 116
2019 Client contact centre 44 23 16 7 6 0 3 70 14 30
2019 Federal regulators 37 37 5 12 3 4 3 78 16 35
2019 Compliance, inspection and enforcement 49 18 22 0 6 0 6 71 6 18
2019 Communications or public affairs 46 29 11 3 8 0 3 77 11 98
2019 Access to information and privacy 85 7 0 0 7 0 0 93 7 13
2019 Security 35 31 6 0 0 0 27 91 0 16
2019 Science and technology 46 27 15 6 3 0 3 76 9 981
2019 Library services 100 0 0 0 0 0 0 100 0 10
2019 Administration and operations 51 22 13 5 4 0 5 77 9 270
2019 Human resources 56 22 9 4 2 0 7 84 6 107
2019 Financial management 45 31 12 6 3 2 2 78 9 104
2019 Procurement 49 21 17 8 0 0 5 74 8 34
2019 Real property 65 18 0 12 0 0 5 87 13 36
2019 Materiel management 59 6 13 0 10 0 13 74 11 10
2019 Information management 55 28 7 1 0 0 9 91 2 63
2019 Information technology 54 21 15 2 0 2 6 81 2 105
2019 Internal audit 48 14 38 0 0 0 0 62 0 14
2019 Data sciences 55 24 8 3 0 0 10 88 3 74
2019 Policy 33 27 17 12 10 0 1 61 22 411
2019 Project management 39 28 17 10 4 0 3 68 15 139
2019 Other services to the public 55 20 20 2 0 0 3 77 2 43
2019 None of the above 52 24 9 6 3 1 6 81 10 150
2018 Client contact centre 60 22 12 4 2 0 0 82 6 24
2018 Federal regulators 32 29 21 10 3 0 5 65 14 39
2018 Compliance, inspection and enforcement 55 16 8 5 0 4 13 85 6 25
2018 Communications or public affairs 37 21 17 8 10 1 7 63 19 100
2018 Access to information and privacy 61 10 0 20 0 0 10 78 22 10
2018 Security 52 7 18 0 7 0 15 70 9 13
2018 Science and technology 41 27 16 7 3 0 5 72 11 961
2018 Administration and operations 50 17 15 7 5 0 6 71 13 269
2018 Human resources 37 25 18 5 2 1 11 71 9 92
2018 Financial management 48 18 18 7 3 0 5 70 11 114
2018 Procurement 50 15 19 3 6 3 4 70 10 29
2018 Real property 51 23 7 7 7 2 3 78 15 39
2018 Information management 52 16 13 5 2 2 10 78 8 55
2018 Information technology 53 30 5 6 0 1 5 88 6 88
2018 Internal audit 29 20 29 0 0 0 22 63 0 13
2018 Data sciences 43 30 17 1 1 0 8 79 3 69
2018 Policy 24 27 21 14 12 0 1 52 27 372
2018 Project management 39 29 21 6 1 2 3 71 7 118
2018 Other services to the public 43 25 8 13 3 0 8 75 17 35
2018 None of the above 45 21 18 7 3 0 8 71 10 131
2017 Client contact centre 40 18 18 7 7 3 7 65 15 28
2017 Federal regulators 36 26 19 6 5 0 8 67 12 37
2017 Compliance, inspection and enforcement 42 22 10 15 0 0 11 72 17 19
2017 Communications or public affairs 32 29 17 5 9 0 8 66 15 97
2017 Access to information and privacy 41 17 8 8 0 0 25 78 11 12
2017 Security 30 40 30 0 0 0 0 70 0 10
2017 Science and technology 39 28 14 7 4 1 8 73 12 951
2017 Library services 70 10 0 0 0 0 20 100 0 10
2017 Administration and operations 46 21 13 5 4 1 10 76 10 290
2017 Human resources 47 18 13 4 4 0 14 76 9 98
2017 Financial management 37 23 14 13 6 1 6 65 20 99
2017 Procurement 40 13 17 8 4 0 18 64 15 22
2017 Real property 37 22 26 3 6 0 6 63 9 31
2017 Information management 60 19 5 8 1 0 7 84 10 74
2017 Information technology 50 25 7 5 1 1 12 85 7 136
2017 Internal audit 29 36 28 0 0 0 6 70 0 14
2017 Evaluation 17 34 24 0 24 0 0 52 24 12
2017 Data sciences 38 27 16 4 1 0 13 75 6 71
2017 Policy 27 27 20 16 9 0 2 54 25 321
2017 Project management 36 25 19 6 4 1 9 68 12 109
2017 Other services to the public 49 20 9 12 4 0 5 73 17 40
2017 None of the above 41 27 13 6 6 1 6 73 12 156

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 33 10 7 8 0 0 75 15 24
2020 Federal regulators 30 15 22 13 17 0 3 46 31 40
2020 Compliance, inspection and enforcement 51 27 18 3 0 0 0 78 3 30
2020 Communications or public affairs 24 29 21 16 11 0 0 53 26 98
2020 Security 9 50 25 16 0 0 0 59 16 12
2020 Science and technology 26 30 24 11 9 0 1 56 20 1034
2020 Library services 17 26 22 26 9 0 0 43 35 11
2020 Administration and operations 29 25 20 14 12 0 0 54 25 281
2020 Human resources 25 29 27 8 11 0 0 54 18 89
2020 Financial management 31 22 26 9 11 0 1 54 20 96
2020 Procurement 29 30 14 4 22 0 0 59 27 21
2020 Real property 32 29 32 3 3 0 0 61 6 31
2020 Materiel management 52 22 17 0 10 0 0 74 10 12
2020 Information management 30 28 23 5 9 0 5 61 15 57
2020 Information technology 33 25 24 11 5 0 1 59 17 111
2020 Internal audit 40 0 36 8 16 0 0 40 23 12
2020 Evaluation 45 18 18 0 18 0 0 64 18 11
2020 Data sciences 21 33 38 6 2 0 1 54 8 86
2020 Policy 17 22 26 16 18 0 0 40 34 483
2020 Project management 20 31 25 16 7 0 1 52 23 144
2020 Other services to the public 24 28 22 12 10 0 5 54 23 30
2020 None of the above 31 21 19 15 12 2 1 53 28 117
2019 Client contact centre 27 19 30 6 15 0 3 48 21 31
2019 Federal regulators 20 26 31 9 12 0 3 47 21 35
2019 Compliance, inspection and enforcement 22 27 29 11 11 0 0 49 22 18
2019 Communications or public affairs 33 35 15 6 10 0 1 68 16 99
2019 Access to information and privacy 54 16 7 7 16 0 0 69 23 13
2019 Security 31 38 18 6 6 0 0 69 12 16
2019 Science and technology 31 31 19 10 7 1 0 63 17 979
2019 Library services 49 26 17 8 0 0 0 74 8 11
2019 Administration and operations 34 27 19 9 10 0 1 62 19 268
2019 Human resources 46 28 15 5 4 0 1 75 9 108
2019 Financial management 37 25 21 7 10 0 0 62 17 104
2019 Procurement 36 31 16 17 0 0 0 67 17 34
2019 Real property 39 38 14 7 2 0 0 77 9 38
2019 Materiel management 45 6 49 0 0 0 0 51 0 10
2019 Information management 49 23 17 7 3 0 0 73 10 63
2019 Information technology 36 30 20 10 4 1 0 66 14 106
2019 Internal audit 44 8 31 16 0 0 0 53 16 13
2019 Data sciences 39 27 20 8 3 0 4 68 11 73
2019 Policy 19 31 22 16 12 0 0 50 28 410
2019 Project management 24 30 25 11 10 0 0 55 21 138
2019 Other services to the public 45 25 21 7 2 0 0 70 9 44
2019 None of the above 30 37 17 10 5 0 1 67 16 153
2018 Client contact centre 36 35 18 8 2 0 0 71 10 25
2018 Federal regulators 23 19 26 24 8 0 0 42 31 38
2018 Compliance, inspection and enforcement 60 12 19 5 4 0 0 72 9 25
2018 Communications or public affairs 25 29 21 9 15 0 1 55 24 100
2018 Access to information and privacy 30 50 0 10 10 0 0 80 20 10
2018 Security 45 0 33 22 0 0 0 45 22 13
2018 Science and technology 28 30 24 11 8 0 0 58 18 957
2018 Administration and operations 34 23 20 12 10 0 1 57 23 269
2018 Human resources 29 24 25 7 11 1 2 56 19 92
2018 Financial management 34 19 20 14 11 0 2 54 26 114
2018 Procurement 24 39 21 6 10 0 0 63 16 29
2018 Real property 36 32 14 9 9 0 0 68 18 40
2018 Information management 41 26 17 7 9 0 2 68 16 57
2018 Information technology 29 43 16 9 2 1 0 73 11 90
2018 Internal audit 35 21 14 14 0 0 16 67 17 13
2018 Data sciences 26 35 21 8 8 0 2 62 16 68
2018 Policy 21 25 23 15 16 0 0 46 32 370
2018 Project management 27 27 28 11 7 0 0 54 18 119
2018 Other services to the public 26 26 25 18 5 0 0 52 23 35
2018 None of the above 35 24 23 9 7 0 2 60 16 131
2017 Client contact centre 34 31 18 6 10 0 0 65 17 28
2017 Federal regulators 16 26 29 14 16 0 0 42 29 37
2017 Compliance, inspection and enforcement 47 32 16 5 0 0 0 79 5 19
2017 Communications or public affairs 26 24 25 13 12 0 0 50 25 97
2017 Access to information and privacy 33 34 17 17 0 0 0 66 17 12
2017 Security 20 40 41 0 0 0 0 59 0 10
2017 Science and technology 29 30 24 10 5 1 1 60 16 951
2017 Library services 40 40 20 0 0 0 0 80 0 10
2017 Administration and operations 36 28 18 10 7 0 1 65 17 290
2017 Human resources 30 26 21 14 8 0 1 57 22 100
2017 Financial management 29 28 22 15 6 0 0 57 21 99
2017 Procurement 42 27 13 8 10 0 0 69 18 22
2017 Real property 38 18 25 13 6 0 0 56 19 30
2017 Information management 47 24 20 7 3 0 0 71 9 74
2017 Information technology 30 34 21 10 3 1 0 65 14 137
2017 Internal audit 36 14 28 15 7 0 0 50 22 14
2017 Evaluation 26 50 0 9 15 0 0 76 24 12
2017 Data sciences 38 28 16 10 5 0 2 68 16 71
2017 Policy 18 24 28 19 10 0 0 43 29 320
2017 Project management 22 36 18 13 8 0 2 60 22 107
2017 Other services to the public 40 33 5 16 7 0 0 72 23 40
2017 None of the above 32 26 21 11 10 0 1 58 21 158

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 27 13 16 4 0 4 65 22 23
2020 Federal regulators 26 24 16 7 14 0 12 57 24 42
2020 Compliance, inspection and enforcement 48 26 13 7 6 0 0 74 13 30
2020 Communications or public affairs 38 17 8 6 17 0 12 63 27 98
2020 Security 59 26 7 0 8 0 0 85 8 12
2020 Science and technology 34 26 16 9 7 1 7 65 18 1035
2020 Library services 40 26 17 8 9 0 0 66 17 11
2020 Administration and operations 33 22 15 11 10 0 9 60 23 283
2020 Human resources 31 19 25 12 4 0 9 55 18 89
2020 Financial management 27 33 21 6 8 1 4 63 15 98
2020 Procurement 37 20 17 9 13 0 4 59 23 22
2020 Real property 19 37 23 6 6 0 9 61 14 31
2020 Materiel management 40 29 11 0 0 0 19 86 0 12
2020 Information management 40 15 24 13 0 0 8 60 14 57
2020 Information technology 35 26 17 8 6 0 8 66 15 111
2020 Internal audit 32 30 0 6 31 0 0 62 38 12
2020 Evaluation 18 9 27 27 9 0 9 30 40 11
2020 Data sciences 31 26 17 7 3 1 15 68 12 87
2020 Policy 34 17 17 11 12 1 8 56 26 485
2020 Project management 36 19 18 10 11 1 6 59 22 144
2020 Other services to the public 36 10 10 18 3 0 23 60 28 30
2020 None of the above 33 24 13 6 9 2 13 67 18 116

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 28 27 4 0 0 0 69 4 24
2020 Federal regulators 25 38 17 14 2 2 2 66 17 42
2020 Compliance, inspection and enforcement 44 33 10 10 3 0 0 77 13 30
2020 Communications or public affairs 33 35 23 6 2 0 0 68 8 98
2020 Security 17 41 33 9 0 0 0 58 9 12
2020 Science and technology 32 39 18 6 3 1 1 72 10 1032
2020 Library services 17 40 26 8 9 0 0 57 17 11
2020 Administration and operations 40 34 14 6 4 1 0 75 10 283
2020 Human resources 30 34 25 6 2 2 1 66 9 89
2020 Financial management 40 42 13 5 1 0 0 81 6 98
2020 Procurement 50 30 5 11 4 0 0 80 15 22
2020 Real property 41 19 16 17 6 0 0 61 23 31
2020 Materiel management 41 21 21 18 0 0 0 62 18 11
2020 Information management 33 23 31 5 3 3 2 59 9 58
2020 Information technology 33 33 17 13 4 0 1 66 16 112
2020 Internal audit 39 31 22 8 0 0 0 70 8 12
2020 Evaluation 18 55 9 9 0 0 9 80 10 11
2020 Data sciences 36 33 19 8 0 3 2 72 8 87
2020 Policy 29 37 22 8 4 0 0 66 12 486
2020 Project management 21 42 18 15 1 0 3 65 16 143
2020 Other services to the public 35 36 15 6 8 0 0 71 15 30
2020 None of the above 37 30 14 10 4 1 4 70 15 115
2019 Client contact centre 16 27 24 26 7 0 0 43 33 31
2019 Federal regulators 15 32 37 8 6 0 3 48 15 35
2019 Compliance, inspection and enforcement 22 22 29 11 16 0 0 44 27 18
2019 Communications or public affairs 23 38 19 9 10 0 0 62 20 99
2019 Access to information and privacy 39 15 24 15 0 0 7 58 16 13
2019 Security 17 36 18 7 6 0 15 63 16 16
2019 Science and technology 28 38 20 8 5 1 1 67 13 980
2019 Library services 51 18 15 8 8 0 0 69 16 12
2019 Administration and operations 34 32 17 10 4 1 2 68 15 270
2019 Human resources 33 31 18 6 8 1 3 67 15 108
2019 Financial management 31 41 18 7 1 2 1 74 8 104
2019 Procurement 38 34 21 0 3 0 4 76 3 34
2019 Real property 41 26 25 3 5 0 0 67 8 38
2019 Materiel management 13 46 41 0 0 0 0 59 0 10
2019 Information management 37 31 21 4 7 0 0 68 11 63
2019 Information technology 25 34 20 17 4 0 0 59 20 106
2019 Internal audit 28 21 31 20 0 0 0 49 20 14
2019 Data sciences 31 35 19 8 3 3 1 69 11 73
2019 Policy 18 39 25 11 6 0 1 58 17 411
2019 Project management 28 29 29 10 4 0 0 57 14 139
2019 Other services to the public 28 54 10 2 7 0 0 81 9 44
2019 None of the above 32 30 22 7 5 1 2 65 12 152
2018 Client contact centre 17 22 42 11 5 0 3 40 17 25
2018 Federal regulators 8 37 36 8 8 0 3 47 16 39
2018 Compliance, inspection and enforcement 37 25 11 17 4 4 0 66 23 24
2018 Communications or public affairs 20 31 26 14 6 0 4 53 20 101
2018 Access to information and privacy 29 10 29 21 0 10 0 44 23 10
2018 Security 30 22 18 22 0 0 7 56 24 13
2018 Science and technology 22 39 23 9 5 0 1 62 15 956
2018 Administration and operations 35 29 21 6 5 1 3 67 11 266
2018 Human resources 22 28 29 17 1 1 3 52 18 92
2018 Financial management 26 40 23 8 2 1 1 66 10 114
2018 Procurement 33 23 34 3 0 7 0 60 3 29
2018 Real property 30 40 19 10 0 0 0 71 10 38
2018 Information management 24 29 32 9 4 0 2 54 13 56
2018 Information technology 19 33 31 8 9 1 0 52 17 91
2018 Internal audit 0 34 29 15 0 7 16 44 19 13
2018 Data sciences 21 32 34 3 7 1 2 55 10 69
2018 Policy 18 37 29 10 7 0 0 54 17 368
2018 Project management 24 33 27 13 2 0 1 57 16 119
2018 Other services to the public 30 22 38 10 0 0 0 52 10 35
2018 None of the above 24 31 23 13 4 1 4 58 18 131
2017 Client contact centre 24 22 14 26 14 0 0 46 40 28
2017 Federal regulators 11 42 17 22 5 0 3 55 28 36
2017 Compliance, inspection and enforcement 35 16 38 11 0 0 0 52 11 19
2017 Communications or public affairs 24 24 28 17 5 1 0 49 23 97
2017 Access to information and privacy 27 18 18 27 0 0 9 50 30 11
2017 Science and technology 27 32 21 12 6 0 1 60 18 951
2017 Library services 40 20 20 10 0 0 10 67 11 10
2017 Administration and operations 36 32 18 9 3 0 2 69 12 290
2017 Human resources 29 28 23 12 5 0 3 59 17 100
2017 Financial management 24 39 20 9 5 2 1 65 15 99
2017 Procurement 61 25 10 4 0 0 0 86 4 22
2017 Real property 28 30 19 18 6 0 0 57 24 30
2017 Information management 26 31 25 12 3 0 2 59 16 74
2017 Information technology 23 29 18 18 10 1 2 53 28 136
2017 Internal audit 14 36 36 15 0 0 0 49 15 14
2017 Evaluation 52 14 17 0 17 0 0 66 17 12
2017 Data sciences 33 35 17 8 0 1 5 73 9 71
2017 Policy 23 34 24 13 6 0 0 57 19 319
2017 Project management 24 31 27 12 4 0 1 56 16 108
2017 Other services to the public 29 41 13 7 5 3 3 74 13 40
2017 None of the above 29 30 26 9 4 2 1 60 13 157

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 37 4 7 4 0 0 84 12 23
2020 Federal regulators 19 33 17 19 9 0 2 54 29 42
2020 Compliance, inspection and enforcement 34 36 17 4 9 0 0 70 13 30
2020 Communications or public affairs 22 44 24 5 4 0 1 66 9 98
2020 Security 43 17 24 8 9 0 0 59 16 12
2020 Science and technology 31 37 19 8 3 1 1 69 11 1033
2020 Library services 26 17 22 26 9 0 0 43 35 11
2020 Administration and operations 31 32 22 7 6 0 1 64 13 284
2020 Human resources 28 27 23 12 9 0 1 56 21 89
2020 Financial management 29 41 20 6 3 0 0 71 9 97
2020 Procurement 26 43 22 4 4 0 0 70 9 22
2020 Real property 20 41 25 4 9 0 0 61 14 31
2020 Materiel management 43 41 10 0 7 0 0 84 7 12
2020 Information management 39 33 12 8 7 0 2 74 14 58
2020 Information technology 24 31 22 16 6 0 1 56 22 112
2020 Internal audit 31 30 16 16 8 0 0 61 23 12
2020 Evaluation 45 36 9 0 0 0 9 90 0 11
2020 Data sciences 36 29 24 7 1 1 2 67 8 87
2020 Policy 23 34 27 11 6 0 0 57 16 484
2020 Project management 18 42 27 11 2 0 1 60 13 144
2020 Other services to the public 24 41 26 9 0 0 0 65 9 30
2020 None of the above 25 32 22 9 5 5 3 61 15 115
2019 Client contact centre 27 29 18 14 9 0 3 58 23 31
2019 Federal regulators 15 35 31 14 3 0 3 51 17 35
2019 Compliance, inspection and enforcement 17 51 10 22 0 0 0 68 22 18
2019 Communications or public affairs 18 48 18 8 8 0 0 66 16 99
2019 Access to information and privacy 55 16 15 7 7 0 0 71 15 13
2019 Security 25 36 12 19 0 0 8 66 20 16
2019 Science and technology 27 36 23 8 5 1 1 64 13 979
2019 Library services 32 27 33 8 0 0 0 59 8 12
2019 Administration and operations 29 33 23 10 4 0 1 63 14 271
2019 Human resources 26 30 22 13 7 1 2 57 20 108
2019 Financial management 37 33 16 11 2 2 0 71 13 104
2019 Procurement 27 29 16 21 3 0 4 59 24 34
2019 Real property 18 34 28 15 5 0 0 52 20 38
2019 Materiel management 26 39 23 13 0 0 0 64 13 10
2019 Information management 36 35 11 3 13 0 1 72 17 63
2019 Information technology 18 34 23 15 9 0 0 53 24 106
2019 Internal audit 13 21 36 22 8 0 0 34 30 14
2019 Data sciences 25 35 22 16 2 0 0 59 18 73
2019 Policy 15 32 31 13 8 0 0 48 22 411
2019 Project management 25 34 21 15 5 0 0 59 20 139
2019 Other services to the public 29 38 17 9 7 0 0 67 16 44
2019 None of the above 31 30 20 13 4 1 2 63 17 153
2018 Client contact centre 20 36 29 6 9 0 0 56 15 25
2018 Federal regulators 12 41 31 13 0 0 3 55 13 39
2018 Compliance, inspection and enforcement 25 45 26 0 4 0 0 70 4 24
2018 Communications or public affairs 22 27 27 15 8 0 1 50 22 101
2018 Access to information and privacy 39 19 21 10 0 10 0 65 11 10
2018 Security 38 29 7 18 7 0 0 67 26 13
2018 Science and technology 20 38 25 11 6 0 0 58 17 958
2018 Administration and operations 26 33 18 14 5 2 2 61 20 267
2018 Human resources 18 33 25 17 3 1 3 53 21 92
2018 Financial management 30 35 20 8 6 0 1 66 14 114
2018 Procurement 27 27 40 6 0 0 0 54 6 28
2018 Real property 21 35 19 15 10 0 0 56 25 38
2018 Information management 16 28 43 6 5 0 2 45 11 56
2018 Information technology 13 28 31 20 7 0 1 41 28 91
2018 Internal audit 0 7 29 28 7 13 16 9 50 13
2018 Data sciences 18 23 34 13 9 0 2 42 23 69
2018 Policy 16 32 25 17 9 0 0 48 27 369
2018 Project management 17 39 27 12 3 0 2 58 15 119
2018 Other services to the public 31 27 22 21 0 0 0 58 21 35
2018 None of the above 26 33 18 16 3 1 3 61 20 131
2017 Client contact centre 18 36 11 28 7 0 0 54 35 28
2017 Federal regulators 22 41 19 16 3 0 0 62 19 37
2017 Compliance, inspection and enforcement 20 32 37 5 5 0 0 52 11 19
2017 Communications or public affairs 15 41 19 15 10 0 0 56 25 97
2017 Access to information and privacy 34 34 16 8 0 0 8 74 9 12
2017 Security 0 40 30 0 30 0 0 40 30 10
2017 Science and technology 27 29 21 14 7 1 2 57 21 946
2017 Library services 20 50 10 20 0 0 0 70 20 10
2017 Administration and operations 30 31 24 8 5 1 0 62 14 290
2017 Human resources 24 30 25 15 4 0 2 56 19 100
2017 Financial management 20 38 22 8 8 2 1 61 17 99
2017 Procurement 25 25 31 10 8 0 0 50 18 22
2017 Real property 26 35 19 7 14 0 0 61 21 30
2017 Information management 21 30 32 11 3 3 0 53 14 73
2017 Information technology 15 29 22 22 11 1 1 45 33 137
2017 Internal audit 0 57 28 15 0 0 0 57 15 14
2017 Evaluation 26 40 17 0 17 0 0 66 17 12
2017 Data sciences 24 37 21 9 7 0 2 62 16 71
2017 Policy 21 31 24 16 8 0 0 52 24 321
2017 Project management 16 34 30 15 5 0 1 50 21 108
2017 Other services to the public 33 20 23 13 7 2 0 55 21 40
2017 None of the above 30 26 23 12 7 1 1 57 19 157

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 16 21 8 3 6 0 66 12 24
2020 Federal regulators 24 36 19 12 7 0 2 62 19 42
2020 Compliance, inspection and enforcement 40 34 13 0 13 0 0 74 13 30
2020 Communications or public affairs 31 39 19 7 4 0 0 69 11 98
2020 Security 43 15 42 0 0 0 0 58 0 12
2020 Science and technology 34 37 18 6 4 1 1 72 10 1032
2020 Library services 26 22 26 17 9 0 0 49 26 11
2020 Administration and operations 29 36 18 9 7 0 0 66 16 278
2020 Human resources 31 22 23 19 4 0 1 53 23 89
2020 Financial management 43 34 17 4 3 0 0 77 7 98
2020 Procurement 52 34 5 5 5 0 0 86 9 21
2020 Real property 32 30 12 17 9 0 0 62 26 31
2020 Materiel management 57 15 0 10 18 0 0 72 28 11
2020 Information management 33 30 21 3 10 0 2 64 14 58
2020 Information technology 26 31 20 15 6 1 1 58 22 112
2020 Internal audit 31 39 6 8 16 0 0 70 23 12
2020 Evaluation 36 55 0 0 9 0 0 91 9 11
2020 Data sciences 28 40 17 7 5 0 2 70 12 87
2020 Policy 30 32 23 8 6 0 0 63 13 484
2020 Project management 22 39 23 13 3 0 1 61 16 144
2020 Other services to the public 31 23 26 13 5 2 0 56 18 30
2020 None of the above 35 28 19 9 6 1 2 65 15 115
2019 Client contact centre 27 17 18 19 13 0 5 47 34 30
2019 Federal regulators 29 35 25 8 0 0 3 66 9 35
2019 Compliance, inspection and enforcement 34 23 22 16 5 0 0 57 22 18
2019 Communications or public affairs 25 42 18 5 9 0 0 67 14 99
2019 Access to information and privacy 46 8 31 0 15 0 0 55 15 13
2019 Security 25 24 25 18 0 0 8 53 20 16
2019 Science and technology 32 33 20 9 5 0 1 66 14 978
2019 Library services 43 41 0 16 0 0 0 84 16 12
2019 Administration and operations 26 35 20 11 6 1 1 62 18 267
2019 Human resources 31 36 15 8 9 0 1 67 17 108
2019 Financial management 37 30 20 5 6 1 1 69 11 105
2019 Procurement 44 36 10 8 3 0 0 79 10 34
2019 Real property 28 34 21 8 10 0 0 62 18 38
2019 Materiel management 33 12 29 13 13 0 0 45 26 10
2019 Information management 31 28 26 9 6 0 0 59 15 63
2019 Information technology 24 32 16 16 13 0 0 55 29 106
2019 Internal audit 14 28 15 30 14 0 0 42 43 14
2019 Data sciences 23 40 21 9 5 0 1 63 15 74
2019 Policy 16 30 31 15 7 0 0 46 22 405
2019 Project management 29 31 20 14 6 0 0 60 20 139
2019 Other services to the public 31 28 20 14 7 0 0 59 21 44
2019 None of the above 35 28 18 13 5 0 2 64 18 153
2018 Client contact centre 18 33 24 17 9 0 0 50 26 25
2018 Federal regulators 10 46 28 13 0 0 3 58 13 39
2018 Compliance, inspection and enforcement 40 38 8 9 4 0 0 78 13 24
2018 Communications or public affairs 26 31 19 16 8 0 0 57 24 101
2018 Access to information and privacy 51 0 40 10 0 0 0 51 10 10
2018 Security 31 14 33 22 0 0 0 45 22 13
2018 Science and technology 26 35 23 10 5 0 1 62 15 958
2018 Administration and operations 31 30 21 10 5 1 1 62 16 269
2018 Human resources 26 29 19 11 11 2 3 57 22 92
2018 Financial management 31 35 18 8 7 0 1 67 15 114
2018 Procurement 40 25 32 3 0 0 0 65 3 29
2018 Real property 28 22 28 17 5 0 0 50 22 38
2018 Information management 19 29 34 7 10 0 2 49 17 56
2018 Information technology 11 25 42 11 7 0 3 37 19 90
2018 Internal audit 16 35 22 14 7 7 0 54 23 13
2018 Data sciences 16 33 27 14 10 0 0 49 24 69
2018 Policy 14 32 28 16 11 0 0 46 26 368
2018 Project management 25 31 26 14 4 0 1 56 18 119
2018 Other services to the public 28 28 26 13 5 0 0 56 18 35
2018 None of the above 25 27 22 16 6 1 2 54 23 131
2017 Client contact centre 29 25 7 21 17 0 0 54 38 28
2017 Federal regulators 19 44 18 16 3 0 0 63 19 37
2017 Compliance, inspection and enforcement 30 28 21 5 11 0 5 61 17 19
2017 Communications or public affairs 26 28 23 15 7 0 0 54 22 96
2017 Access to information and privacy 25 17 25 8 8 0 16 50 20 12
2017 Security 11 20 40 30 0 0 0 31 30 10
2017 Science and technology 30 30 21 10 6 1 2 62 17 950
2017 Library services 60 30 0 10 0 0 0 90 10 10
2017 Administration and operations 36 25 22 9 5 2 0 63 15 290
2017 Human resources 24 37 23 11 4 1 1 62 14 100
2017 Financial management 23 38 15 15 6 1 1 63 22 99
2017 Procurement 42 25 25 4 4 0 0 67 8 22
2017 Real property 42 31 14 7 6 0 0 73 13 30
2017 Information management 30 19 25 18 4 3 1 50 23 74
2017 Information technology 17 30 26 14 9 1 2 49 24 136
2017 Internal audit 15 35 21 22 7 0 0 50 29 14
2017 Evaluation 42 24 0 9 17 9 0 72 28 12
2017 Data sciences 30 33 23 6 5 0 4 65 11 71
2017 Policy 23 28 28 13 8 0 0 51 21 321
2017 Project management 15 33 26 21 4 0 1 49 25 108
2017 Other services to the public 29 24 30 10 7 0 0 52 17 40
2017 None of the above 27 33 20 13 6 1 1 61 19 158

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 33 19 7 4 0 0 70 11 24
2020 Federal regulators 41 28 10 10 9 0 2 71 19 42
2020 Compliance, inspection and enforcement 65 21 7 0 7 0 0 86 7 29
2020 Communications or public affairs 49 19 14 11 6 0 1 68 18 97
2020 Security 33 24 34 9 0 0 0 58 9 12
2020 Science and technology 44 30 14 6 5 1 0 75 11 1027
2020 Library services 40 17 8 17 17 0 0 57 34 11
2020 Administration and operations 44 26 16 7 6 1 0 71 13 284
2020 Human resources 33 33 14 10 9 0 1 67 19 89
2020 Financial management 44 29 19 5 4 0 0 72 9 98
2020 Procurement 61 22 9 5 4 0 0 82 9 22
2020 Real property 51 20 6 10 14 0 0 70 23 31
2020 Materiel management 60 19 14 7 0 0 0 79 7 12
2020 Information management 44 27 13 8 7 0 2 72 15 58
2020 Information technology 44 27 12 10 7 0 0 71 18 111
2020 Internal audit 54 22 8 0 8 8 0 83 8 12
2020 Evaluation 55 9 18 0 0 0 18 78 0 11
2020 Data sciences 47 27 13 6 5 0 1 75 12 85
2020 Policy 48 28 14 4 5 1 0 77 9 484
2020 Project management 36 33 17 10 4 0 0 69 13 144
2020 Other services to the public 52 21 13 8 5 2 0 74 13 30
2020 None of the above 48 25 11 11 3 2 0 75 14 114
2019 Client contact centre 26 16 28 13 11 4 3 44 25 31
2019 Federal regulators 34 20 31 9 3 0 3 56 12 35
2019 Compliance, inspection and enforcement 33 29 27 11 0 0 0 62 11 18
2019 Communications or public affairs 50 26 10 4 9 0 1 76 13 99
2019 Access to information and privacy 31 7 47 0 15 0 0 38 15 13
2019 Security 34 27 26 6 7 0 0 61 13 15
2019 Science and technology 42 26 16 10 6 0 1 68 16 979
2019 Library services 69 15 0 8 8 0 0 84 16 12
2019 Administration and operations 43 22 18 10 6 0 2 66 16 269
2019 Human resources 50 21 15 6 8 0 0 70 14 108
2019 Financial management 48 24 15 9 2 2 0 74 11 105
2019 Procurement 50 31 11 3 5 0 0 81 8 33
2019 Real property 62 21 3 8 5 2 0 84 13 37
2019 Materiel management 39 6 13 29 13 0 0 45 42 10
2019 Information management 50 31 8 6 5 0 0 81 11 61
2019 Information technology 43 20 18 11 7 1 0 63 19 106
2019 Internal audit 29 29 36 6 0 0 0 58 6 14
2019 Data sciences 42 18 26 10 3 0 0 60 13 74
2019 Policy 43 29 15 5 6 0 0 73 12 410
2019 Project management 40 30 14 12 4 0 0 70 16 139
2019 Other services to the public 55 19 16 0 11 0 0 74 11 44
2019 None of the above 49 26 11 8 4 0 2 76 12 154

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 31 25 19 4 0 0 52 23 24
2020 Federal regulators 29 26 22 10 11 0 2 56 22 42
2020 Compliance, inspection and enforcement 43 41 7 0 6 0 3 87 6 30
2020 Communications or public affairs 26 35 19 14 5 0 1 61 19 98
2020 Security 34 24 25 8 9 0 0 59 17 12
2020 Science and technology 25 30 28 10 6 0 0 56 16 1031
2020 Library services 8 40 26 17 9 0 0 48 26 11
2020 Administration and operations 26 32 23 13 5 0 1 59 18 283
2020 Human resources 24 34 26 9 8 0 0 57 17 89
2020 Financial management 37 31 19 8 5 0 0 68 12 97
2020 Procurement 45 20 22 13 0 0 0 65 13 22
2020 Real property 24 31 22 6 17 0 0 55 23 31
2020 Materiel management 38 36 10 17 0 0 0 74 17 12
2020 Information management 23 35 26 11 3 0 2 60 14 58
2020 Information technology 38 24 19 9 9 0 0 62 19 112
2020 Internal audit 31 36 24 0 8 0 0 68 8 12
2020 Evaluation 9 27 45 9 9 0 0 36 18 11
2020 Data sciences 31 29 22 9 8 0 1 61 17 87
2020 Policy 23 29 24 15 9 0 0 52 24 483
2020 Project management 23 33 25 10 8 0 0 56 19 144
2020 Other services to the public 31 30 27 11 0 0 0 61 11 30
2020 None of the above 38 23 23 10 3 2 0 63 14 115

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 24 17 7 0 0 0 76 7 24
2020 Federal regulators 26 35 22 12 0 0 5 65 12 42
2020 Compliance, inspection and enforcement 37 36 23 0 3 0 0 73 3 30
2020 Communications or public affairs 29 39 20 9 1 1 0 69 11 97
2020 Security 35 26 25 7 8 0 0 60 15 12
2020 Science and technology 26 39 22 9 4 0 0 65 13 1030
2020 Library services 18 22 34 8 17 0 0 40 26 11
2020 Administration and operations 31 34 22 8 4 0 0 65 12 284
2020 Human resources 31 23 19 19 8 0 0 54 27 88
2020 Financial management 36 35 18 4 7 0 0 71 11 97
2020 Procurement 26 33 15 13 13 0 0 59 26 22
2020 Real property 32 36 12 11 9 0 0 68 20 31
2020 Materiel management 26 38 19 10 7 0 0 64 16 12
2020 Information management 29 37 19 10 3 0 2 68 13 58
2020 Information technology 30 38 17 11 4 0 1 68 15 111
2020 Internal audit 50 25 17 8 0 0 0 74 8 11
2020 Evaluation 36 18 27 9 9 0 0 55 18 11
2020 Data sciences 36 33 21 6 2 0 1 70 8 86
2020 Policy 25 29 24 17 5 0 0 54 21 484
2020 Project management 21 33 25 10 11 0 1 54 21 144
2020 Other services to the public 32 28 33 6 0 0 0 61 6 30
2020 None of the above 34 29 19 12 4 0 2 64 17 114
2019 Client contact centre 36 18 26 7 9 0 6 56 16 31
2019 Federal regulators 31 31 17 11 3 4 3 67 15 35
2019 Compliance, inspection and enforcement 34 39 22 0 5 0 0 73 5 18
2019 Communications or public affairs 40 36 15 6 3 0 1 76 9 98
2019 Access to information and privacy 46 31 16 0 7 0 0 77 7 13
2019 Security 50 20 18 12 0 0 0 69 12 16
2019 Science and technology 35 33 19 9 3 0 1 69 12 972
2019 Library services 36 48 0 8 8 0 0 84 16 11
2019 Administration and operations 35 39 13 9 2 0 1 75 12 270
2019 Human resources 40 28 18 6 8 1 1 69 14 108
2019 Financial management 48 32 10 4 5 0 1 81 9 105
2019 Procurement 20 36 16 16 13 0 0 55 29 32
2019 Real property 43 34 11 8 5 0 0 77 12 38
2019 Materiel management 32 52 10 7 0 0 0 84 7 10
2019 Information management 37 28 23 8 2 0 2 66 10 61
2019 Information technology 33 37 16 7 6 0 1 71 13 104
2019 Internal audit 20 51 23 7 0 0 0 71 7 14
2019 Data sciences 35 28 23 6 5 1 1 65 11 74
2019 Policy 30 32 21 11 7 0 0 62 18 409
2019 Project management 33 32 23 10 1 0 0 65 12 138
2019 Other services to the public 44 25 18 9 4 0 0 68 13 43
2019 None of the above 37 36 16 7 2 1 2 74 10 150
2018 Client contact centre 42 29 16 7 6 0 0 71 13 25
2018 Federal regulators 20 43 29 5 0 0 3 65 5 39
2018 Compliance, inspection and enforcement 37 45 13 0 5 0 0 83 5 24
2018 Communications or public affairs 41 26 18 6 7 0 1 68 13 100
2018 Access to information and privacy 40 20 10 20 0 10 0 67 22 10
2018 Security 31 36 0 33 0 0 0 67 33 13
2018 Science and technology 28 34 22 10 5 0 1 63 15 954
2018 Administration and operations 31 33 19 10 5 1 3 66 15 265
2018 Human resources 26 30 25 9 7 1 1 57 17 92
2018 Financial management 29 38 22 7 2 0 2 68 9 114
2018 Procurement 26 31 14 19 10 0 0 57 29 29
2018 Real property 26 23 22 19 8 2 0 50 28 38
2018 Information management 27 28 22 14 8 0 2 56 22 54
2018 Information technology 20 38 22 10 7 2 1 60 18 91
2018 Internal audit 16 21 29 21 7 7 0 39 30 13
2018 Data sciences 26 24 31 12 7 0 0 50 19 68
2018 Policy 22 32 27 11 7 0 0 55 18 368
2018 Project management 25 33 25 14 3 0 0 58 18 117
2018 Other services to the public 34 34 18 9 5 0 0 67 15 35
2018 None of the above 28 36 17 14 4 0 2 65 18 130
2017 Client contact centre 22 50 15 7 7 0 0 72 13 28
2017 Federal regulators 13 33 25 18 11 0 0 46 30 37
2017 Compliance, inspection and enforcement 32 38 20 5 0 0 5 74 5 19
2017 Communications or public affairs 31 33 15 14 7 0 0 64 21 96
2017 Access to information and privacy 41 42 8 8 0 0 0 83 8 12
2017 Security 10 20 40 21 10 0 0 30 31 10
2017 Science and technology 30 33 20 9 5 1 2 65 15 950
2017 Library services 30 20 20 20 10 0 0 50 30 10
2017 Administration and operations 34 28 19 10 7 1 2 64 17 289
2017 Human resources 32 31 19 13 3 0 2 64 17 99
2017 Financial management 29 33 21 10 4 1 1 64 15 99
2017 Procurement 23 36 23 4 14 0 0 58 19 22
2017 Real property 28 26 35 7 3 0 0 55 10 29
2017 Information management 36 30 21 8 4 0 1 66 12 74
2017 Information technology 31 40 15 6 4 1 2 73 11 137
2017 Internal audit 22 28 44 6 0 0 0 50 6 14
2017 Evaluation 34 17 31 9 9 0 0 52 17 12
2017 Data sciences 33 36 15 4 7 3 2 73 11 70
2017 Policy 29 33 20 11 7 1 1 62 18 320
2017 Project management 26 32 20 18 4 0 2 58 22 108
2017 Other services to the public 34 21 15 17 14 0 0 55 31 40
2017 None of the above 36 32 16 10 4 2 1 70 14 158

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 16 26 0 0 0 4 73 0 23
2020 Federal regulators 41 38 12 7 2 0 0 79 9 42
2020 Compliance, inspection and enforcement 60 30 7 4 0 0 0 90 4 30
2020 Communications or public affairs 52 22 15 8 0 0 2 76 8 97
2020 Security 56 27 0 17 0 0 0 83 17 11
2020 Science and technology 45 34 14 4 2 0 1 80 6 1028
2020 Library services 34 40 26 0 0 0 0 74 0 11
2020 Administration and operations 49 27 12 6 2 1 3 79 8 282
2020 Human resources 38 37 18 5 1 0 1 76 6 87
2020 Financial management 48 32 14 3 2 0 1 81 5 97
2020 Procurement 52 31 4 0 9 4 0 87 9 22
2020 Real property 62 19 13 6 0 0 0 80 6 31
2020 Materiel management 55 26 19 0 0 0 0 81 0 12
2020 Information management 53 30 8 5 2 0 2 84 7 57
2020 Information technology 53 27 13 4 1 0 2 82 5 112
2020 Internal audit 46 38 0 16 0 0 0 84 16 12
2020 Evaluation 55 27 9 0 9 0 0 82 9 11
2020 Data sciences 49 30 14 2 2 0 2 81 4 86
2020 Policy 37 30 21 7 3 0 1 69 10 483
2020 Project management 47 31 14 5 2 0 1 78 7 144
2020 Other services to the public 49 29 19 3 0 0 0 78 3 30
2020 None of the above 40 32 21 2 3 1 3 74 4 115
2019 Client contact centre 51 23 11 5 6 0 3 77 12 31
2019 Federal regulators 38 35 17 3 3 0 3 76 6 35
2019 Compliance, inspection and enforcement 55 16 16 7 5 0 0 72 12 18
2019 Communications or public affairs 69 19 6 4 1 0 1 88 5 99
2019 Access to information and privacy 84 8 7 0 0 0 0 93 0 13
2019 Security 44 12 38 6 0 0 0 56 6 16
2019 Science and technology 56 25 11 4 3 0 1 82 7 972
2019 Library services 43 40 8 9 0 0 0 83 9 11
2019 Administration and operations 64 18 8 5 2 1 1 84 7 270
2019 Human resources 69 15 6 6 0 1 3 87 6 107
2019 Financial management 63 23 6 2 2 2 2 89 4 101
2019 Procurement 62 28 8 0 0 0 3 92 0 34
2019 Real property 61 24 10 5 0 0 0 85 5 38
2019 Materiel management 39 39 0 0 23 0 0 77 23 10
2019 Information management 53 22 11 3 10 0 1 76 13 62
2019 Information technology 64 16 13 3 2 0 1 81 5 106
2019 Internal audit 28 43 7 8 15 0 0 71 22 14
2019 Data sciences 49 30 14 4 2 0 0 80 6 74
2019 Policy 51 27 12 6 3 0 0 79 9 409
2019 Project management 54 21 14 6 4 0 1 76 9 138
2019 Other services to the public 61 19 17 0 2 0 0 81 2 44
2019 None of the above 60 23 12 4 1 0 1 83 4 152
2018 Client contact centre 40 23 23 8 5 0 0 64 13 24
2018 Federal regulators 44 27 10 10 3 0 5 76 13 39
2018 Compliance, inspection and enforcement 62 17 17 0 0 0 4 83 0 24
2018 Communications or public affairs 43 30 13 7 6 0 1 74 13 99
2018 Access to information and privacy 71 20 0 10 0 0 0 90 10 10
2018 Security 56 22 15 7 0 0 0 78 7 13
2018 Science and technology 53 26 11 4 3 0 2 81 8 953
2018 Administration and operations 61 19 10 4 3 0 3 83 7 268
2018 Human resources 54 19 14 7 4 0 2 74 11 90
2018 Financial management 51 26 11 5 1 1 5 82 7 112
2018 Procurement 59 11 19 3 3 0 4 73 7 27
2018 Real property 51 32 12 3 2 0 0 83 5 37
2018 Information management 61 17 12 3 3 0 3 80 7 56
2018 Information technology 59 26 8 2 5 0 1 85 7 91
2018 Internal audit 30 14 21 21 15 0 0 44 35 13
2018 Data sciences 48 23 12 12 5 0 0 71 17 69
2018 Policy 47 24 15 7 7 0 1 71 14 368
2018 Project management 44 28 18 3 3 0 4 75 6 118
2018 Other services to the public 66 19 7 3 3 0 3 87 5 35
2018 None of the above 44 29 17 2 5 0 5 76 6 131
2017 Client contact centre 51 22 16 7 0 0 4 76 7 28
2017 Federal regulators 52 16 16 8 5 0 3 70 14 37
2017 Compliance, inspection and enforcement 52 27 21 0 0 0 0 79 0 19
2017 Communications or public affairs 56 30 8 4 2 0 0 86 6 98
2017 Access to information and privacy 75 8 0 8 0 0 8 91 9 12
2017 Security 60 20 20 0 0 0 0 80 0 10
2017 Science and technology 57 23 13 4 2 0 1 81 6 948
2017 Library services 40 20 20 10 0 0 10 66 11 10
2017 Administration and operations 66 19 6 4 2 0 2 87 7 291
2017 Human resources 51 20 17 3 3 0 5 75 6 100
2017 Financial management 62 12 12 6 3 1 3 78 10 99
2017 Procurement 69 17 8 0 6 0 0 86 6 22
2017 Real property 50 32 13 3 0 0 3 84 3 32
2017 Information management 56 23 13 6 3 0 0 79 8 74
2017 Information technology 65 21 6 6 1 0 1 87 6 137
2017 Internal audit 50 29 14 7 0 0 0 79 7 14
2017 Evaluation 74 9 9 0 9 0 0 83 9 12
2017 Data sciences 75 16 6 0 1 0 2 93 1 71
2017 Policy 53 27 13 3 2 0 1 81 5 323
2017 Project management 50 25 12 4 2 1 6 81 6 109
2017 Other services to the public 62 17 12 5 4 0 0 79 9 40
2017 None of the above 57 21 14 5 2 0 1 79 7 158

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 18 38 15 4 0 0 42 19 24
2020 Federal regulators 26 41 26 5 2 0 0 67 7 42
2020 Compliance, inspection and enforcement 31 32 29 7 0 0 0 63 7 30
2020 Communications or public affairs 36 33 22 5 4 0 0 69 9 98
2020 Security 37 19 35 9 0 0 0 56 9 11
2020 Science and technology 26 38 23 8 5 0 0 64 13 1026
2020 Library services 17 17 57 8 0 0 0 35 8 11
2020 Administration and operations 36 35 18 6 4 0 1 72 10 284
2020 Human resources 30 40 15 12 2 0 1 71 14 87
2020 Financial management 33 44 17 2 2 0 1 79 4 98
2020 Procurement 33 41 13 4 4 4 0 77 9 22
2020 Real property 37 38 15 7 3 0 0 75 10 31
2020 Materiel management 23 53 24 0 0 0 0 76 0 12
2020 Information management 34 40 15 5 3 0 3 76 8 58
2020 Information technology 31 40 19 6 3 0 0 72 9 112
2020 Internal audit 46 24 22 0 8 0 0 70 8 12
2020 Evaluation 36 36 18 9 0 0 0 73 9 11
2020 Data sciences 27 51 10 5 7 0 0 78 12 87
2020 Policy 22 37 24 10 6 0 0 60 16 484
2020 Project management 28 37 19 12 4 0 0 65 16 142
2020 Other services to the public 41 18 32 6 3 0 0 59 9 30
2020 None of the above 35 40 20 3 3 0 0 75 6 115

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 38 6 8 0 0 0 86 8 23
2020 Federal regulators 81 7 7 0 4 0 0 89 4 42
2020 Compliance, inspection and enforcement 76 16 4 0 0 0 4 96 0 30
2020 Communications or public affairs 65 18 6 0 0 2 8 93 0 98
2020 Security 73 10 8 0 0 0 9 91 0 11
2020 Science and technology 69 18 5 2 0 1 5 93 2 1029
2020 Library services 83 8 9 0 0 0 0 91 0 11
2020 Administration and operations 68 18 7 1 2 0 5 90 3 282
2020 Human resources 66 18 6 3 1 0 6 90 4 88
2020 Financial management 65 21 8 1 2 0 3 89 3 98
2020 Procurement 78 4 9 0 0 9 0 91 0 22
2020 Real property 70 14 3 10 3 0 0 84 13 31
2020 Materiel management 90 10 0 0 0 0 0 100 0 12
2020 Information management 64 26 0 0 2 0 8 98 2 58
2020 Information technology 74 16 4 2 1 1 3 93 3 112
2020 Internal audit 77 8 0 8 0 0 8 92 8 12
2020 Evaluation 82 9 0 0 0 0 9 100 0 11
2020 Data sciences 67 21 5 0 0 1 6 95 0 86
2020 Policy 72 13 5 2 1 1 6 91 4 483
2020 Project management 68 18 7 3 0 0 4 89 3 142
2020 Other services to the public 64 10 12 3 0 0 11 83 3 30
2020 None of the above 74 13 4 1 0 1 8 95 1 116
2019 Client contact centre 79 3 10 3 0 0 6 86 3 31
2019 Federal regulators 75 6 0 3 5 3 8 91 9 35
2019 Compliance, inspection and enforcement 79 5 11 5 0 0 0 84 5 18
2019 Communications or public affairs 77 9 1 2 1 1 9 96 3 98
2019 Access to information and privacy 84 0 16 0 0 0 0 84 0 13
2019 Security 62 12 13 0 0 0 12 85 0 16
2019 Science and technology 78 9 4 0 1 1 6 94 2 972
2019 Library services 88 0 0 0 0 0 12 100 0 11
2019 Administration and operations 80 7 5 2 2 0 4 91 4 269
2019 Human resources 83 6 3 1 0 0 7 96 1 108
2019 Financial management 75 13 5 0 1 1 5 94 1 104
2019 Procurement 82 10 0 0 3 0 5 97 3 34
2019 Real property 83 10 2 5 0 0 0 93 5 38
2019 Materiel management 72 0 15 0 13 0 0 72 13 10
2019 Information management 72 12 3 2 1 3 6 93 4 63
2019 Information technology 72 11 7 0 1 1 8 91 1 104
2019 Internal audit 74 20 7 0 0 0 0 93 0 14
2019 Data sciences 76 12 4 1 0 1 5 94 1 73
2019 Policy 76 10 3 1 1 0 8 93 3 410
2019 Project management 71 10 5 3 4 1 7 87 7 139
2019 Other services to the public 73 12 7 0 0 2 6 93 0 44
2019 None of the above 80 9 4 1 1 2 3 94 2 150
2018 Client contact centre 72 9 9 6 0 0 4 84 7 25
2018 Federal regulators 54 23 10 0 3 0 10 86 3 39
2018 Compliance, inspection and enforcement 80 16 0 0 0 4 0 100 0 24
2018 Communications or public affairs 74 10 5 1 4 0 7 90 5 101
2018 Access to information and privacy 71 29 0 0 0 0 0 100 0 10
2018 Security 78 0 15 0 0 0 7 84 0 13
2018 Science and technology 72 14 4 2 1 1 5 92 3 959
2018 Administration and operations 75 11 6 1 1 0 5 91 2 267
2018 Human resources 60 17 6 3 3 0 10 86 7 92
2018 Financial management 68 16 7 2 0 2 5 90 2 112
2018 Procurement 73 3 14 0 3 3 4 82 3 29
2018 Real property 77 12 7 5 0 0 0 88 5 38
2018 Information management 76 10 4 3 0 2 4 92 4 55
2018 Information technology 73 15 7 1 0 0 5 92 1 91
2018 Internal audit 70 15 7 0 0 0 8 92 0 12
2018 Data sciences 68 15 7 4 3 0 4 86 7 69
2018 Policy 75 12 5 1 2 1 4 92 3 368
2018 Project management 69 15 5 1 2 0 8 92 3 118
2018 Other services to the public 74 15 0 3 0 0 8 97 3 35
2018 None of the above 68 20 6 1 0 0 6 93 1 130

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 15 16 4 0 0 0 80 4 23
2020 Federal regulators 63 17 3 7 10 0 0 81 17 40
2020 Compliance, inspection and enforcement 76 11 0 7 7 0 0 87 13 29
2020 Communications or public affairs 77 12 4 0 4 0 3 91 4 98
2020 Security 81 10 0 0 0 0 9 100 0 11
2020 Science and technology 79 9 4 1 3 1 3 92 4 1025
2020 Library services 65 17 9 8 0 0 0 83 8 11
2020 Administration and operations 78 8 7 2 3 0 2 88 4 282
2020 Human resources 67 11 3 3 6 0 9 86 10 88
2020 Financial management 84 7 5 1 0 1 1 93 1 97
2020 Procurement 82 9 5 0 0 4 0 95 0 22
2020 Real property 74 17 0 6 3 0 0 90 10 31
2020 Materiel management 74 16 0 10 0 0 0 90 10 12
2020 Information management 77 14 0 0 3 0 7 97 3 58
2020 Information technology 78 11 3 2 2 1 3 93 4 110
2020 Internal audit 92 0 0 0 8 0 0 92 8 12
2020 Evaluation 82 9 0 0 0 0 9 100 0 11
2020 Data sciences 75 10 7 1 1 0 5 90 2 87
2020 Policy 82 7 3 2 2 1 3 93 4 483
2020 Project management 79 8 5 2 2 0 4 91 4 144
2020 Other services to the public 73 14 3 0 5 3 2 92 5 30
2020 None of the above 81 6 6 2 1 1 3 91 3 116
2019 Client contact centre 63 11 4 4 8 4 6 82 14 30
2019 Federal regulators 50 21 9 6 11 0 3 73 18 34
2019 Compliance, inspection and enforcement 73 11 5 5 5 0 0 84 11 18
2019 Communications or public affairs 79 7 4 3 6 1 1 87 9 98
2019 Access to information and privacy 45 7 8 16 16 0 7 57 34 13
2019 Security 69 6 0 12 13 0 0 75 25 16
2019 Science and technology 75 12 5 3 2 1 1 89 6 982
2019 Library services 61 16 15 8 0 0 0 77 8 12
2019 Administration and operations 70 12 7 5 5 0 2 83 10 269
2019 Human resources 70 12 8 4 2 0 4 85 6 108
2019 Financial management 73 11 5 2 1 1 7 91 3 105
2019 Procurement 85 10 5 0 0 0 0 95 0 34
2019 Real property 76 12 7 0 2 3 0 90 2 38
2019 Materiel management 74 13 0 0 13 0 0 87 13 10
2019 Information management 75 9 4 3 5 0 3 87 9 62
2019 Information technology 69 17 4 4 3 0 3 89 7 106
2019 Internal audit 58 13 0 14 7 0 8 77 23 14
2019 Data sciences 73 8 10 4 1 2 1 84 6 71
2019 Policy 75 10 6 3 3 0 2 88 6 410
2019 Project management 72 14 6 2 3 1 2 88 5 139
2019 Other services to the public 83 4 2 7 5 0 0 87 11 44
2019 None of the above 74 12 4 4 4 0 2 88 8 152
2018 Client contact centre 52 23 10 7 5 0 4 77 13 25
2018 Federal regulators 56 33 5 0 3 0 3 92 3 39
2018 Compliance, inspection and enforcement 75 20 0 0 4 0 0 96 4 24
2018 Communications or public affairs 69 14 3 7 6 0 2 84 13 101
2018 Access to information and privacy 60 10 0 10 10 10 0 78 22 10
2018 Security 78 7 7 0 7 0 0 85 7 13
2018 Science and technology 70 14 5 3 4 1 2 88 7 960
2018 Administration and operations 70 13 5 3 4 1 4 87 8 266
2018 Human resources 54 21 11 2 5 1 6 80 8 91
2018 Financial management 64 15 9 3 3 2 5 85 6 112
2018 Procurement 74 18 4 0 0 0 4 96 0 29
2018 Real property 74 14 5 2 0 0 5 92 2 38
2018 Information management 70 16 5 0 5 0 3 89 6 56
2018 Information technology 68 18 7 2 1 0 4 89 4 91
2018 Internal audit 66 20 7 7 0 0 0 86 7 13
2018 Data sciences 77 12 7 0 3 0 1 91 3 69
2018 Policy 72 12 6 3 4 2 2 88 6 368
2018 Project management 70 14 7 3 3 1 2 86 6 119
2018 Other services to the public 65 19 5 5 0 0 5 89 5 35
2018 None of the above 68 11 9 4 2 0 6 85 6 131
2017 Client contact centre 69 14 7 10 0 0 0 83 10 28
2017 Federal regulators 68 24 0 5 0 0 3 95 5 37
2017 Compliance, inspection and enforcement 58 26 0 5 6 0 6 88 12 19
2017 Communications or public affairs 65 14 5 6 6 1 3 82 12 98
2017 Access to information and privacy 59 0 8 24 0 0 8 64 26 12
2017 Security 60 20 10 10 0 0 0 80 10 10
2017 Science and technology 73 12 5 3 4 1 2 88 6 952
2017 Library services 70 10 0 0 0 0 20 100 0 10
2017 Administration and operations 72 8 7 4 4 0 5 84 8 290
2017 Human resources 66 13 7 2 4 2 7 87 6 100
2017 Financial management 67 10 12 5 5 0 2 78 11 97
2017 Procurement 81 14 0 0 4 0 0 96 4 22
2017 Real property 69 9 6 7 0 0 9 86 7 32
2017 Information management 80 15 3 1 2 0 0 95 3 73
2017 Information technology 72 14 4 3 4 2 1 89 7 137
2017 Internal audit 72 21 0 7 0 0 0 93 7 14
2017 Evaluation 76 0 7 9 9 0 0 76 17 12
2017 Data sciences 80 10 7 0 1 0 2 91 1 71
2017 Policy 76 11 5 3 4 0 0 88 7 322
2017 Project management 64 18 8 3 3 0 3 85 7 109
2017 Other services to the public 73 12 5 3 7 0 0 85 10 40
2017 None of the above 73 14 4 4 3 1 1 89 8 157

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 20 12 0 0 0 4 87 0 23
2020 Federal regulators 53 19 13 5 8 0 3 74 13 38
2020 Compliance, inspection and enforcement 61 23 6 4 3 3 0 86 7 30
2020 Communications or public affairs 57 29 4 7 0 0 2 88 7 98
2020 Security 55 19 9 8 0 0 9 81 9 11
2020 Science and technology 65 23 7 3 1 0 2 89 4 1030
2020 Library services 40 51 0 8 0 0 0 92 8 11
2020 Administration and operations 65 21 8 4 1 0 1 87 5 283
2020 Human resources 59 20 11 2 2 0 6 84 5 87
2020 Financial management 70 20 4 3 2 0 1 90 5 96
2020 Procurement 82 4 0 13 0 0 0 87 13 22
2020 Real property 58 22 9 7 3 0 0 80 11 31
2020 Materiel management 73 17 10 0 0 0 0 90 0 12
2020 Information management 70 16 8 0 3 0 3 88 3 58
2020 Information technology 73 17 4 4 1 0 2 92 5 111
2020 Internal audit 84 8 0 0 0 0 8 100 0 12
2020 Evaluation 45 45 9 0 0 0 0 91 0 11
2020 Data sciences 73 18 9 1 0 0 0 90 1 86
2020 Policy 71 19 5 2 1 0 1 92 4 482
2020 Project management 70 20 6 3 1 0 0 90 4 144
2020 Other services to the public 76 13 6 0 3 0 2 91 3 30
2020 None of the above 66 20 7 1 4 0 2 88 5 115
2019 Client contact centre 48 23 18 4 3 0 3 74 8 30
2019 Federal regulators 53 19 14 8 0 0 6 77 9 35
2019 Compliance, inspection and enforcement 49 45 5 0 0 0 0 95 0 18
2019 Communications or public affairs 69 21 4 4 1 0 1 91 5 99
2019 Access to information and privacy 46 15 7 16 16 0 0 61 32 13
2019 Security 49 26 12 0 13 0 0 75 13 16
2019 Science and technology 58 28 10 2 2 0 1 87 4 980
2019 Library services 40 44 16 0 0 0 0 84 0 12
2019 Administration and operations 48 26 16 3 6 0 1 75 9 270
2019 Human resources 56 25 13 4 2 0 1 81 6 108
2019 Financial management 63 22 9 1 1 1 4 89 2 105
2019 Procurement 55 35 5 3 3 0 0 90 5 34
2019 Real property 75 7 10 8 0 0 0 82 8 37
2019 Materiel management 32 42 13 13 0 0 0 74 13 10
2019 Information management 65 19 11 0 4 0 0 84 4 63
2019 Information technology 57 25 11 3 4 0 0 82 7 106
2019 Internal audit 64 15 7 15 0 0 0 79 15 14
2019 Data sciences 68 19 5 6 0 0 1 89 6 72
2019 Policy 59 27 8 3 2 0 1 87 5 409
2019 Project management 60 23 11 3 1 1 0 84 5 138
2019 Other services to the public 58 17 20 2 2 0 0 76 4 44
2019 None of the above 60 26 9 3 0 1 1 88 3 150
2018 Client contact centre 38 30 14 9 4 0 5 72 13 25
2018 Federal regulators 54 33 5 5 0 0 3 90 5 39
2018 Compliance, inspection and enforcement 61 24 11 0 4 0 0 85 4 25
2018 Communications or public affairs 54 23 10 4 4 0 5 81 8 98
2018 Access to information and privacy 39 20 21 19 0 0 0 59 19 10
2018 Security 45 33 15 7 0 0 0 78 7 13
2018 Science and technology 50 31 11 4 3 0 1 82 7 960
2018 Administration and operations 53 26 12 3 4 0 1 81 7 266
2018 Human resources 49 27 8 6 6 1 2 78 13 93
2018 Financial management 56 26 13 3 0 0 2 84 4 114
2018 Procurement 74 10 7 6 3 0 0 84 9 29
2018 Real property 72 21 5 0 3 0 0 93 3 39
2018 Information management 59 24 11 2 4 0 2 84 5 57
2018 Information technology 51 34 12 1 0 0 1 86 1 91
2018 Internal audit 50 28 0 7 0 0 16 92 8 13
2018 Data sciences 50 24 13 6 7 0 0 74 13 69
2018 Policy 61 28 8 2 2 0 1 89 4 371
2018 Project management 57 29 8 3 1 0 3 88 4 119
2018 Other services to the public 60 20 11 8 0 0 0 81 8 35
2018 None of the above 57 24 8 3 5 0 2 83 8 132
2017 Client contact centre 40 31 19 10 0 0 0 71 10 28
2017 Federal regulators 30 51 14 3 0 0 3 83 3 37
2017 Compliance, inspection and enforcement 48 26 11 16 0 0 0 73 16 19
2017 Communications or public affairs 59 19 8 8 5 0 1 79 13 98
2017 Access to information and privacy 50 25 0 17 0 0 8 82 18 12
2017 Security 60 20 20 0 0 0 0 80 0 10
2017 Science and technology 54 29 10 4 2 0 1 84 7 952
2017 Library services 50 40 0 0 0 0 10 100 0 10
2017 Administration and operations 59 23 7 3 4 0 4 86 7 289
2017 Human resources 56 23 10 5 3 0 3 82 8 100
2017 Financial management 51 34 7 3 3 0 1 86 6 99
2017 Procurement 63 37 0 0 0 0 0 100 0 22
2017 Real property 73 18 3 3 3 0 0 91 6 32
2017 Information management 64 25 7 1 3 0 0 89 4 74
2017 Information technology 52 33 9 4 1 0 1 86 5 136
2017 Internal audit 50 28 22 0 0 0 0 78 0 14
2017 Evaluation 42 17 24 9 9 0 0 59 17 12
2017 Data sciences 60 29 9 0 0 0 2 91 0 71
2017 Policy 64 27 7 1 2 0 0 91 2 323
2017 Project management 55 29 8 4 2 0 3 85 6 109
2017 Other services to the public 50 33 7 7 0 0 3 85 7 40
2017 None of the above 56 29 6 4 4 0 1 86 8 158

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 30 6 0 0 0 4 94 0 23
2020 Federal regulators 47 22 12 9 7 0 2 71 17 41
2020 Compliance, inspection and enforcement 55 17 16 3 9 0 0 72 12 30
2020 Communications or public affairs 64 17 12 2 2 0 2 83 4 98
2020 Security 45 19 18 9 0 0 9 71 10 11
2020 Science and technology 66 18 6 5 3 0 2 86 8 1031
2020 Library services 40 43 0 9 8 0 0 83 17 11
2020 Administration and operations 66 17 9 3 5 0 0 83 8 283
2020 Human resources 58 22 7 2 6 0 5 84 8 88
2020 Financial management 70 10 15 2 2 0 1 81 4 95
2020 Procurement 78 4 9 4 4 0 0 82 9 22
2020 Real property 70 12 3 7 8 0 0 82 14 30
2020 Materiel management 74 0 10 7 10 0 0 74 16 12
2020 Information management 75 13 4 0 5 0 3 91 5 58
2020 Information technology 69 14 8 3 4 0 2 84 7 111
2020 Internal audit 62 14 8 0 8 0 8 83 8 12
2020 Evaluation 50 40 10 0 0 0 0 90 0 10
2020 Data sciences 73 13 7 3 1 1 1 89 5 87
2020 Policy 69 17 6 4 3 0 1 87 7 483
2020 Project management 67 21 10 1 1 0 0 88 2 144
2020 Other services to the public 73 6 3 7 8 0 2 81 16 30
2020 None of the above 66 19 6 4 3 0 2 86 8 115
2019 Client contact centre 40 33 12 7 4 0 4 75 12 29
2019 Federal regulators 49 19 12 6 11 0 3 70 17 35
2019 Compliance, inspection and enforcement 45 17 16 16 5 0 0 62 22 18
2019 Communications or public affairs 54 30 4 4 7 0 1 85 12 98
2019 Access to information and privacy 38 0 23 32 7 0 0 38 39 13
2019 Security 50 24 0 6 20 0 0 74 26 16
2019 Science and technology 59 21 10 4 4 0 1 82 8 979
2019 Library services 52 0 23 24 0 0 0 52 24 12
2019 Administration and operations 58 18 8 8 7 0 1 77 15 270
2019 Human resources 68 15 7 9 0 0 2 84 9 107
2019 Financial management 64 21 7 3 3 1 2 87 6 105
2019 Procurement 82 15 0 3 0 0 0 97 3 34
2019 Real property 87 6 5 0 0 3 0 95 0 38
2019 Materiel management 26 35 13 13 13 0 0 61 26 10
2019 Information management 72 13 3 4 6 0 1 87 10 63
2019 Information technology 62 17 9 5 5 1 0 80 11 106
2019 Internal audit 62 0 16 6 16 0 0 62 23 13
2019 Data sciences 63 24 3 4 4 1 1 89 8 72
2019 Policy 57 20 12 6 4 0 1 78 10 409
2019 Project management 56 18 12 9 4 1 0 75 13 135
2019 Other services to the public 70 6 13 7 5 0 0 76 11 44
2019 None of the above 68 13 7 6 4 1 1 82 10 151
2018 Client contact centre 42 24 21 5 2 0 5 70 8 25
2018 Federal regulators 35 34 23 5 0 0 3 71 6 39
2018 Compliance, inspection and enforcement 61 27 5 4 4 0 0 87 8 25
2018 Communications or public affairs 47 22 17 7 4 0 3 71 11 98
2018 Access to information and privacy 29 0 31 20 10 10 0 33 33 10
2018 Security 52 26 7 7 7 0 0 78 15 13
2018 Science and technology 53 23 11 6 5 0 1 77 12 956
2018 Administration and operations 57 17 13 6 6 0 1 75 12 266
2018 Human resources 54 17 12 10 4 1 2 73 15 93
2018 Financial management 52 20 18 7 2 0 1 73 9 114
2018 Procurement 70 17 11 3 0 0 0 86 3 29
2018 Real property 73 14 7 5 0 0 0 88 5 38
2018 Information management 56 17 17 5 3 0 2 74 9 57
2018 Information technology 47 29 15 3 4 1 0 77 7 88
2018 Internal audit 34 35 7 7 0 0 16 82 9 13
2018 Data sciences 57 23 7 2 10 0 0 81 12 69
2018 Policy 51 22 13 9 5 0 1 74 13 368
2018 Project management 53 24 14 5 3 0 1 77 9 118
2018 Other services to the public 48 15 20 5 9 0 3 64 15 35
2018 None of the above 61 19 6 7 4 0 2 82 11 132
2017 Client contact centre 51 24 14 7 3 0 0 75 10 28
2017 Federal regulators 52 29 8 8 0 0 3 84 8 37
2017 Compliance, inspection and enforcement 64 5 20 0 11 0 0 69 11 19
2017 Communications or public affairs 53 21 8 8 7 1 2 76 15 98
2017 Access to information and privacy 58 17 0 17 0 0 8 82 18 12
2017 Security 60 10 20 10 0 0 0 70 10 10
2017 Science and technology 57 21 9 6 5 1 1 80 11 952
2017 Library services 60 20 10 0 0 0 10 89 0 10
2017 Administration and operations 63 16 8 5 5 1 3 82 10 290
2017 Human resources 60 18 6 6 5 0 5 82 11 100
2017 Financial management 58 18 9 9 4 0 1 78 13 99
2017 Procurement 71 13 8 0 4 0 4 87 4 22
2017 Real property 68 16 9 3 4 0 0 84 7 32
2017 Information management 67 19 8 3 3 0 0 86 6 73
2017 Information technology 56 17 12 8 6 0 1 74 14 136
2017 Internal audit 43 28 22 7 0 0 0 71 7 14
2017 Evaluation 76 0 7 0 17 0 0 76 17 12
2017 Data sciences 62 16 13 3 1 0 5 82 5 70
2017 Policy 62 16 13 5 5 0 0 78 10 323
2017 Project management 57 19 13 6 4 0 1 77 10 109
2017 Other services to the public 67 24 4 0 5 0 0 91 5 40
2017 None of the above 54 19 8 9 6 2 2 77 15 158

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 4 6 4 0 0 20 87 5 23
2020 Federal regulators 52 21 5 7 2 0 12 84 11 42
2020 Compliance, inspection and enforcement 57 12 3 0 0 3 24 95 0 30
2020 Communications or public affairs 57 12 6 1 1 0 24 90 3 98
2020 Security 45 10 17 0 0 0 28 76 0 11
2020 Science and technology 67 15 5 1 1 0 12 93 2 1033
2020 Library services 65 26 0 0 0 0 9 100 0 11
2020 Administration and operations 59 8 3 3 2 1 25 90 6 283
2020 Human resources 46 12 13 2 0 0 27 80 3 88
2020 Financial management 67 8 3 0 1 1 20 95 1 98
2020 Procurement 67 9 9 0 0 0 16 90 0 22
2020 Real property 63 22 0 3 3 0 9 93 7 31
2020 Materiel management 50 14 10 0 0 0 26 87 0 12
2020 Information management 51 14 6 0 2 0 28 89 2 57
2020 Information technology 71 8 3 0 1 0 18 96 1 112
2020 Internal audit 46 6 16 0 0 0 32 77 0 12
2020 Evaluation 50 30 0 0 0 0 20 100 0 10
2020 Data sciences 65 9 4 0 1 0 21 93 1 86
2020 Policy 63 11 5 2 0 1 18 92 3 485
2020 Project management 65 12 5 3 1 0 13 88 5 144
2020 Other services to the public 75 5 0 3 4 0 14 93 7 29
2020 None of the above 60 14 4 1 2 0 19 92 3 116
2019 Client contact centre 52 11 6 6 0 0 26 84 8 30
2019 Federal regulators 45 15 12 0 0 4 25 83 0 34
2019 Compliance, inspection and enforcement 49 17 0 0 0 0 34 100 0 18
2019 Communications or public affairs 64 11 4 1 1 0 19 92 2 99
2019 Access to information and privacy 62 7 0 16 0 0 15 81 19 13
2019 Security 62 6 6 0 0 0 25 92 0 16
2019 Science and technology 66 13 6 1 1 0 13 91 2 972
2019 Library services 24 23 0 0 0 0 53 100 0 12
2019 Administration and operations 59 7 5 2 2 0 25 87 5 267
2019 Human resources 56 14 5 3 2 0 21 88 6 107
2019 Financial management 60 18 5 3 1 1 12 90 4 104
2019 Procurement 69 12 8 3 0 0 8 89 3 34
2019 Real property 67 5 5 0 7 0 16 86 9 37
2019 Materiel management 48 7 20 13 0 0 13 63 15 10
2019 Information management 63 9 7 1 0 0 20 90 2 61
2019 Information technology 54 10 10 4 2 0 20 81 7 106
2019 Internal audit 64 22 0 0 0 0 14 100 0 14
2019 Data sciences 66 8 0 0 1 0 24 98 2 73
2019 Policy 60 16 4 1 1 0 18 93 2 410
2019 Project management 61 12 9 0 0 1 17 89 0 136
2019 Other services to the public 64 9 0 2 0 0 24 97 3 42
2019 None of the above 62 11 5 1 1 1 19 91 2 150
2018 Client contact centre 63 0 0 0 3 0 33 95 5 24
2018 Federal regulators 48 18 3 3 3 0 26 90 7 39
2018 Compliance, inspection and enforcement 43 17 11 0 0 0 29 85 0 25
2018 Communications or public affairs 51 11 10 4 1 0 24 81 6 98
2018 Access to information and privacy 60 10 0 10 0 0 20 88 12 10
2018 Security 37 33 7 7 0 0 15 83 9 13
2018 Science and technology 55 17 7 2 0 0 18 89 3 950
2018 Administration and operations 53 9 4 1 3 1 29 88 6 265
2018 Human resources 47 6 7 2 4 1 31 79 10 92
2018 Financial management 57 9 8 6 2 0 17 80 10 113
2018 Procurement 51 13 7 3 0 0 26 87 4 29
2018 Real property 66 14 2 2 5 0 11 90 8 39
2018 Information management 56 6 6 0 0 0 32 91 0 55
2018 Information technology 48 15 5 2 0 0 30 89 3 91
2018 Internal audit 46 23 0 0 0 0 31 100 0 12
2018 Data sciences 57 13 10 0 0 0 20 88 0 69
2018 Policy 56 14 6 2 0 0 22 89 3 366
2018 Project management 60 15 2 0 1 0 23 97 1 117
2018 Other services to the public 46 18 5 3 3 0 25 86 7 35
2018 None of the above 58 13 5 0 0 0 25 94 0 131
2017 Client contact centre 58 25 6 3 3 0 3 86 7 28
2017 Federal regulators 40 19 8 3 0 0 30 84 4 36
2017 Compliance, inspection and enforcement 48 5 0 5 0 0 42 91 9 19
2017 Communications or public affairs 52 11 2 4 2 0 29 89 9 98
2017 Access to information and privacy 59 0 8 8 7 0 17 71 19 12
2017 Security 70 10 10 0 0 0 10 89 0 10
2017 Science and technology 59 17 4 2 1 0 17 92 3 951
2017 Library services 60 10 0 0 0 0 30 100 0 10
2017 Administration and operations 50 11 5 1 1 1 32 91 3 287
2017 Human resources 49 11 5 1 2 0 32 88 4 100
2017 Financial management 52 14 8 3 3 0 20 82 7 99
2017 Procurement 52 17 4 0 0 0 27 94 0 22
2017 Real property 51 22 0 3 3 0 22 92 8 32
2017 Information management 63 8 4 0 2 3 21 93 2 73
2017 Information technology 59 16 4 1 1 0 20 93 3 136
2017 Internal audit 44 34 7 0 0 0 15 91 0 14
2017 Evaluation 42 26 0 0 15 0 17 81 19 12
2017 Data sciences 61 15 3 0 0 0 22 97 0 71
2017 Policy 61 14 3 1 1 0 21 94 3 323
2017 Project management 54 15 6 3 0 0 22 89 3 109
2017 Other services to the public 59 15 4 0 0 0 22 94 0 40
2017 None of the above 61 11 3 1 2 1 20 92 4 157

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 16 17 0 0 0 8 81 0 23
2020 Federal regulators 63 26 7 2 0 0 2 91 2 42
2020 Compliance, inspection and enforcement 63 13 17 7 0 0 0 76 7 29
2020 Communications or public affairs 68 20 7 0 0 0 4 93 0 98
2020 Security 68 15 9 0 0 0 9 91 0 12
2020 Science and technology 78 13 4 1 0 0 3 95 1 1035
2020 Library services 60 40 0 0 0 0 0 100 0 11
2020 Administration and operations 75 12 5 1 0 0 7 93 1 284
2020 Human resources 71 16 5 2 1 0 5 92 3 89
2020 Financial management 78 14 3 2 0 0 2 94 2 98
2020 Procurement 78 13 4 0 0 4 0 96 0 22
2020 Real property 79 9 9 0 3 0 0 88 3 31
2020 Materiel management 79 11 10 0 0 0 0 90 0 12
2020 Information management 68 16 2 2 3 0 10 93 5 58
2020 Information technology 71 18 2 3 1 0 5 94 4 111
2020 Internal audit 77 8 0 0 0 0 16 100 0 12
2020 Evaluation 73 27 0 0 0 0 0 100 0 11
2020 Data sciences 79 11 6 1 0 0 3 93 1 87
2020 Policy 71 20 4 1 1 1 2 94 2 485
2020 Project management 66 19 8 4 0 0 4 88 4 143
2020 Other services to the public 71 15 14 0 0 0 0 86 0 30
2020 None of the above 75 12 4 3 0 2 4 93 3 116
2019 Client contact centre 61 17 11 7 0 0 4 81 7 30
2019 Federal regulators 51 31 9 0 0 4 6 91 0 35
2019 Compliance, inspection and enforcement 49 34 17 0 0 0 0 83 0 18
2019 Communications or public affairs 81 12 1 0 1 0 5 98 1 98
2019 Access to information and privacy 78 0 7 0 0 0 15 91 0 13
2019 Security 56 32 0 0 6 0 6 93 7 16
2019 Science and technology 78 12 4 2 0 0 3 94 2 980
2019 Library services 68 24 8 0 0 0 0 92 0 12
2019 Administration and operations 77 13 2 2 1 0 6 95 3 268
2019 Human resources 78 10 5 1 2 0 4 92 3 107
2019 Financial management 74 13 5 1 2 1 4 92 3 104
2019 Procurement 66 22 7 0 3 0 3 90 3 34
2019 Real property 77 15 3 0 0 0 5 97 0 38
2019 Information management 77 9 4 0 0 0 10 95 0 63
2019 Information technology 75 16 6 0 1 0 2 93 1 106
2019 Internal audit 100 0 0 0 0 0 0 100 0 14
2019 Data sciences 77 12 4 0 0 0 7 95 0 73
2019 Policy 72 17 6 0 0 0 4 93 1 410
2019 Project management 74 13 8 0 1 1 3 91 1 139
2019 Other services to the public 66 18 9 0 3 0 5 88 3 44
2019 None of the above 77 9 3 2 1 1 6 93 4 150
2018 Client contact centre 73 14 5 0 0 0 8 94 0 25
2018 Federal regulators 43 41 13 0 0 0 3 87 0 39
2018 Compliance, inspection and enforcement 45 39 12 4 0 0 0 84 4 25
2018 Communications or public affairs 70 7 6 5 0 0 12 87 6 98
2018 Access to information and privacy 60 20 10 0 0 10 0 89 0 10
2018 Security 82 7 11 0 0 0 0 89 0 13
2018 Science and technology 71 16 5 1 0 1 5 93 1 957
2018 Administration and operations 77 11 4 1 1 1 7 94 2 266
2018 Human resources 67 16 7 0 0 0 11 92 0 90
2018 Financial management 74 14 6 3 0 0 3 92 3 113
2018 Procurement 67 14 16 4 0 0 0 80 4 29
2018 Real property 69 21 2 5 0 0 2 92 5 38
2018 Information management 63 22 2 2 4 0 7 91 7 56
2018 Information technology 68 15 5 1 1 1 9 92 3 91
2018 Internal audit 56 22 0 0 0 0 22 100 0 13
2018 Data sciences 75 9 8 2 0 0 5 90 2 69
2018 Policy 70 18 4 2 0 0 4 93 2 370
2018 Project management 64 24 5 1 1 0 6 93 2 118
2018 Other services to the public 75 14 3 3 0 0 5 94 3 35
2018 None of the above 63 16 11 0 2 0 8 86 3 132
2017 Client contact centre 72 11 7 3 0 3 3 89 4 28
2017 Federal regulators 64 22 8 0 3 0 3 89 3 36
2017 Compliance, inspection and enforcement 48 31 21 0 0 0 0 79 0 19
2017 Communications or public affairs 76 15 2 1 1 0 5 96 2 97
2017 Access to information and privacy 75 8 8 8 0 0 0 83 8 12
2017 Security 70 30 0 0 0 0 0 100 0 10
2017 Science and technology 71 15 4 1 1 0 7 93 2 950
2017 Library services 50 30 0 0 0 0 20 100 0 10
2017 Administration and operations 72 12 3 1 1 0 11 95 2 289
2017 Human resources 68 17 1 2 1 0 11 96 3 100
2017 Financial management 75 10 5 2 0 0 8 92 2 98
2017 Procurement 75 5 9 0 0 0 11 90 0 20
2017 Real property 70 15 9 3 0 0 3 88 3 32
2017 Information management 63 20 3 1 3 1 8 92 5 74
2017 Information technology 68 13 3 3 2 1 10 91 6 135
2017 Internal audit 72 14 7 0 0 0 7 92 0 14
2017 Evaluation 83 9 0 0 9 0 0 91 9 12
2017 Data sciences 77 8 6 0 2 0 8 92 2 71
2017 Policy 79 11 5 2 0 0 4 94 2 322
2017 Project management 74 13 4 2 1 0 7 93 3 108
2017 Other services to the public 71 19 3 2 2 0 3 92 5 40
2017 None of the above 73 17 3 2 0 1 5 95 2 155

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 82 7 0 11 0 0 0 89 11 22
2020 Federal regulators 67 19 9 0 2 2 0 88 2 42
2020 Compliance, inspection and enforcement 67 20 6 3 0 0 4 90 3 30
2020 Communications or public affairs 73 11 4 4 4 0 3 87 9 98
2020 Security 76 7 9 0 9 0 0 83 9 12
2020 Science and technology 69 15 7 3 4 1 2 86 7 1034
2020 Library services 51 26 0 14 0 0 9 85 15 11
2020 Administration and operations 63 19 7 4 5 0 2 84 9 283
2020 Human resources 63 17 9 4 4 0 2 82 9 87
2020 Financial management 75 14 5 0 4 0 1 91 4 97
2020 Procurement 78 22 0 0 0 0 0 100 0 22
2020 Real property 68 15 9 5 0 0 3 86 5 31
2020 Materiel management 55 39 0 7 0 0 0 93 7 12
2020 Information management 62 22 4 4 3 0 5 88 8 58
2020 Information technology 71 16 5 2 4 0 2 89 5 112
2020 Internal audit 84 0 8 0 0 0 8 92 0 12
2020 Evaluation 55 18 0 0 9 9 9 89 11 11
2020 Data sciences 56 19 11 3 6 0 5 79 10 87
2020 Policy 76 14 4 2 1 0 1 92 4 486
2020 Project management 63 22 8 2 2 1 1 87 4 144
2020 Other services to the public 70 15 7 0 8 0 0 85 8 30
2020 None of the above 75 9 9 2 3 0 4 86 5 116
2019 Client contact centre 73 14 2 4 4 0 2 90 8 30
2019 Federal regulators 75 17 0 3 3 0 3 94 6 35
2019 Compliance, inspection and enforcement 89 0 5 5 0 0 0 89 5 18
2019 Communications or public affairs 73 13 6 2 4 1 2 88 6 99
2019 Access to information and privacy 76 8 0 0 8 0 7 91 9 13
2019 Security 60 20 13 6 0 0 0 80 6 16
2019 Science and technology 71 14 5 3 5 0 2 87 8 982
2019 Library services 47 25 11 9 8 0 0 72 17 12
2019 Administration and operations 73 10 7 3 3 0 4 87 6 270
2019 Human resources 78 16 2 2 0 0 3 96 2 108
2019 Financial management 75 13 3 1 0 1 7 95 1 105
2019 Procurement 80 13 4 0 0 0 3 95 0 34
2019 Real property 66 15 4 12 0 0 3 84 12 38
2019 Materiel management 68 26 6 0 0 0 0 94 0 10
2019 Information management 71 13 6 6 3 0 1 85 9 63
2019 Information technology 75 14 4 3 3 1 1 91 6 106
2019 Internal audit 87 7 0 6 0 0 0 94 6 14
2019 Data sciences 63 12 7 4 7 1 6 81 12 73
2019 Policy 80 9 4 1 2 0 3 92 4 410
2019 Project management 70 8 9 7 5 0 1 79 13 139
2019 Other services to the public 83 8 2 0 0 0 7 98 0 44
2019 None of the above 67 13 6 7 2 1 4 84 10 152
2018 Client contact centre 57 13 10 10 9 0 2 71 19 25
2018 Federal regulators 74 18 5 0 0 0 3 95 0 39
2018 Compliance, inspection and enforcement 84 12 4 0 0 0 0 96 0 25
2018 Communications or public affairs 70 11 3 3 4 0 9 89 8 98
2018 Access to information and privacy 80 0 0 10 0 10 0 89 11 10
2018 Security 78 7 7 0 7 0 0 85 7 13
2018 Science and technology 65 15 7 3 6 0 3 83 9 956
2018 Administration and operations 70 13 6 3 5 1 3 85 8 265
2018 Human resources 66 15 5 2 2 2 6 89 5 93
2018 Financial management 74 14 4 0 3 1 3 92 4 114
2018 Procurement 87 4 9 0 0 0 0 91 0 29
2018 Real property 70 16 11 3 0 0 0 86 3 39
2018 Information management 70 12 4 4 4 0 7 87 8 57
2018 Information technology 60 24 6 1 6 0 3 87 7 90
2018 Internal audit 63 13 16 8 0 0 0 77 8 13
2018 Data sciences 66 18 4 7 4 0 0 84 12 69
2018 Policy 77 9 5 4 3 0 2 88 7 370
2018 Project management 65 18 9 2 4 0 2 85 6 118
2018 Other services to the public 56 12 13 3 8 7 3 74 12 35
2018 None of the above 61 15 8 7 5 1 3 79 13 132
2017 Client contact centre 62 15 3 17 0 0 3 79 18 28
2017 Federal regulators 65 25 3 3 3 0 3 92 5 37
2017 Compliance, inspection and enforcement 73 10 0 0 6 0 11 93 7 19
2017 Communications or public affairs 61 19 9 2 6 0 3 82 8 98
2017 Access to information and privacy 83 0 0 8 8 0 0 83 17 12
2017 Security 50 31 20 0 0 0 0 80 0 10
2017 Science and technology 65 15 6 4 5 1 4 84 10 953
2017 Library services 41 20 0 0 20 0 20 75 25 10
2017 Administration and operations 68 14 5 4 4 0 5 86 8 290
2017 Human resources 64 17 4 4 2 1 8 89 7 100
2017 Financial management 74 13 3 2 2 2 3 92 4 99
2017 Procurement 81 13 0 6 0 0 0 94 6 22
2017 Real property 57 19 12 0 3 3 6 84 3 32
2017 Information management 65 9 9 8 7 1 0 75 15 74
2017 Information technology 58 19 11 4 4 1 3 80 8 137
2017 Internal audit 72 21 0 0 7 0 0 93 7 14
2017 Evaluation 78 16 7 0 0 0 0 93 0 12
2017 Data sciences 56 16 12 4 6 0 5 77 11 71
2017 Policy 79 11 4 1 2 0 3 93 3 323
2017 Project management 60 25 8 1 2 0 5 89 3 109
2017 Other services to the public 68 17 2 6 7 0 0 85 13 39
2017 None of the above 64 13 10 3 5 0 5 81 8 158

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 35 4 0 0 0 0 96 0 22
2020 Federal regulators 52 32 10 0 7 0 0 84 7 42
2020 Compliance, inspection and enforcement 47 41 6 3 3 0 0 88 6 30
2020 Communications or public affairs 39 33 18 4 4 0 1 73 8 98
2020 Security 51 15 26 0 0 0 9 72 0 12
2020 Science and technology 49 28 14 5 2 0 2 79 7 1037
2020 Library services 34 40 8 9 0 0 9 81 10 11
2020 Administration and operations 49 27 13 4 5 0 1 78 9 284
2020 Human resources 43 32 16 2 6 0 1 76 8 88
2020 Financial management 54 28 12 2 3 1 0 83 5 97
2020 Procurement 43 26 22 4 4 0 0 70 9 22
2020 Real property 48 27 22 3 0 0 0 75 3 31
2020 Materiel management 51 43 7 0 0 0 0 93 0 12
2020 Information management 44 35 14 3 2 0 2 81 5 57
2020 Information technology 49 29 13 6 2 0 1 79 8 111
2020 Internal audit 69 16 8 8 0 0 0 84 8 12
2020 Evaluation 45 18 9 18 0 0 9 70 20 11
2020 Data sciences 44 31 16 5 1 0 4 78 6 87
2020 Policy 44 29 17 6 2 0 1 75 8 486
2020 Project management 38 33 19 5 4 0 2 72 9 144
2020 Other services to the public 62 16 16 0 5 0 0 79 5 30
2020 None of the above 54 28 9 4 3 0 2 83 7 116
2019 Client contact centre 59 10 15 10 0 0 6 73 11 30
2019 Federal regulators 53 14 23 3 3 0 6 70 6 35
2019 Compliance, inspection and enforcement 45 38 11 6 0 0 0 83 6 18
2019 Communications or public affairs 65 22 8 3 1 0 1 88 4 99
2019 Access to information and privacy 60 16 24 0 0 0 0 76 0 13
2019 Security 38 37 12 6 6 0 0 75 12 16
2019 Science and technology 58 27 10 3 2 0 1 85 5 981
2019 Library services 34 57 9 0 0 0 0 91 0 11
2019 Administration and operations 57 23 11 3 3 0 3 82 6 268
2019 Human resources 58 21 15 4 1 0 2 80 4 106
2019 Financial management 54 29 13 4 0 0 0 84 4 105
2019 Procurement 60 17 12 6 4 0 0 78 10 34
2019 Real property 56 28 8 5 0 3 0 86 6 37
2019 Materiel management 48 33 20 0 0 0 0 80 0 10
2019 Information management 64 20 9 3 1 0 3 87 4 63
2019 Information technology 57 28 9 0 3 0 3 88 3 106
2019 Internal audit 70 22 0 0 8 0 0 92 8 14
2019 Data sciences 49 27 15 5 0 0 4 80 5 71
2019 Policy 55 25 15 2 1 1 1 82 3 410
2019 Project management 54 26 13 4 1 0 1 82 5 138
2019 Other services to the public 47 32 8 5 2 0 5 83 8 44
2019 None of the above 49 32 11 3 1 2 2 85 4 152
2018 Client contact centre 55 25 14 3 0 0 2 82 4 25
2018 Federal regulators 54 33 10 0 3 0 0 87 3 38
2018 Compliance, inspection and enforcement 61 20 16 3 0 0 0 81 3 25
2018 Communications or public affairs 59 19 13 2 3 0 5 82 5 98
2018 Access to information and privacy 39 30 21 10 0 0 0 69 10 10
2018 Security 40 37 8 15 0 0 0 77 15 13
2018 Science and technology 49 32 13 3 1 0 2 82 5 959
2018 Administration and operations 48 26 17 3 3 1 2 76 6 267
2018 Human resources 40 36 17 3 1 0 3 78 4 93
2018 Financial management 48 31 12 5 2 1 1 80 7 114
2018 Procurement 67 19 10 0 0 0 3 89 0 28
2018 Real property 49 27 15 3 2 0 4 79 5 39
2018 Information management 46 27 19 5 2 0 2 74 7 56
2018 Information technology 38 31 20 4 2 1 3 72 7 91
2018 Internal audit 34 44 22 0 0 0 0 78 0 13
2018 Data sciences 51 32 11 5 0 0 0 83 5 69
2018 Policy 52 25 15 4 2 0 1 79 6 367
2018 Project management 49 24 19 5 1 0 2 75 6 118
2018 Other services to the public 53 31 5 8 0 0 3 86 8 35
2018 None of the above 54 24 16 2 2 1 1 80 4 132
2017 Client contact centre 51 25 14 7 0 0 3 78 7 28
2017 Federal regulators 51 16 24 3 3 0 3 69 6 37
2017 Compliance, inspection and enforcement 37 43 15 0 0 0 5 84 0 19
2017 Communications or public affairs 40 35 17 4 2 0 2 76 6 98
2017 Access to information and privacy 34 41 8 17 0 0 0 75 17 12
2017 Security 20 50 30 0 0 0 0 70 0 10
2017 Science and technology 54 30 11 2 1 1 3 86 3 952
2017 Library services 40 30 20 0 0 0 10 78 0 10
2017 Administration and operations 51 25 12 4 4 0 2 79 8 290
2017 Human resources 42 32 9 8 3 0 6 79 12 100
2017 Financial management 53 24 14 5 2 1 0 78 7 99
2017 Procurement 49 47 4 0 0 0 0 96 0 21
2017 Real property 45 37 12 4 3 0 0 82 7 32
2017 Information management 68 26 3 1 0 0 1 96 1 74
2017 Information technology 41 33 17 5 1 1 2 76 7 137
2017 Internal audit 50 29 21 0 0 0 0 79 0 14
2017 Evaluation 52 33 0 9 7 0 0 85 15 12
2017 Data sciences 51 26 13 3 0 1 7 84 3 71
2017 Policy 55 28 11 3 1 1 2 85 4 322
2017 Project management 46 38 11 3 0 0 3 86 3 109
2017 Other services to the public 63 24 7 5 0 0 0 88 5 39
2017 None of the above 55 26 13 1 2 1 3 84 2 157

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 42 15 12 0 0 0 73 12 24
2020 Federal regulators 22 45 24 5 2 0 2 68 7 42
2020 Compliance, inspection and enforcement 32 42 16 10 0 0 0 74 10 30
2020 Communications or public affairs 27 47 19 2 3 1 1 76 5 98
2020 Security 15 35 43 8 0 0 0 50 8 12
2020 Science and technology 20 44 25 7 3 0 0 64 10 1036
2020 Library services 17 57 26 0 0 0 0 74 0 11
2020 Administration and operations 35 42 19 4 0 0 0 77 4 283
2020 Human resources 30 40 22 3 4 0 0 70 8 89
2020 Financial management 37 39 18 1 4 0 0 77 5 98
2020 Procurement 35 39 22 0 4 0 0 74 4 22
2020 Real property 36 46 15 0 3 0 0 82 3 31
2020 Materiel management 21 53 10 16 0 0 0 74 16 12
2020 Information management 22 45 17 10 3 0 2 69 14 58
2020 Information technology 30 43 20 6 1 0 0 72 7 112
2020 Internal audit 24 46 22 0 8 0 0 70 8 12
2020 Evaluation 9 64 0 27 0 0 0 73 27 11
2020 Data sciences 33 45 17 4 1 0 0 78 5 87
2020 Policy 24 41 25 5 4 0 0 65 9 485
2020 Project management 27 42 20 9 2 0 1 69 11 144
2020 Other services to the public 28 45 13 5 8 0 0 74 13 30
2020 None of the above 33 41 20 3 2 1 0 75 5 117

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 27 37 12 0 0 0 51 12 24
2020 Federal regulators 17 31 31 16 5 0 0 48 21 42
2020 Compliance, inspection and enforcement 22 33 36 6 3 0 0 54 9 30
2020 Communications or public affairs 9 31 49 8 3 0 0 40 11 98
2020 Security 9 34 41 8 9 0 0 43 16 12
2020 Science and technology 13 35 36 12 3 0 0 48 15 1036
2020 Library services 18 39 26 17 0 0 0 57 17 11
2020 Administration and operations 14 37 32 12 4 0 0 52 16 282
2020 Human resources 9 28 40 18 6 0 0 36 23 88
2020 Financial management 19 36 32 10 3 0 0 55 13 97
2020 Procurement 7 48 28 13 4 0 0 55 17 22
2020 Real property 23 44 12 14 6 0 0 68 20 31
2020 Materiel management 19 31 40 10 0 0 0 51 10 12
2020 Information management 20 24 44 4 5 0 3 45 9 58
2020 Information technology 14 40 25 15 7 0 0 53 21 111
2020 Internal audit 26 25 40 0 8 0 0 51 8 11
2020 Evaluation 9 45 18 18 9 0 0 55 27 11
2020 Data sciences 13 46 31 9 0 0 0 59 9 87
2020 Policy 8 29 39 19 5 0 0 38 23 485
2020 Project management 9 38 35 14 3 0 0 48 17 143
2020 Other services to the public 5 45 33 9 8 0 0 50 18 30
2020 None of the above 14 32 32 18 4 0 0 46 22 117
2019 Client contact centre 15 26 36 13 10 0 0 41 23 31
2019 Federal regulators 12 35 30 15 9 0 0 47 23 35
2019 Compliance, inspection and enforcement 22 33 17 28 0 0 0 56 28 18
2019 Communications or public affairs 17 46 27 7 4 0 0 62 11 99
2019 Access to information and privacy 16 29 40 15 0 0 0 45 15 13
2019 Security 25 12 43 12 7 0 0 37 20 16
2019 Science and technology 16 37 33 11 3 0 0 53 14 985
2019 Library services 20 41 16 23 0 0 0 61 23 12
2019 Administration and operations 19 35 29 12 4 0 0 54 16 271
2019 Human resources 17 36 27 16 4 0 0 53 20 108
2019 Financial management 21 33 36 10 1 0 0 54 11 105
2019 Procurement 13 21 49 12 4 0 0 35 17 34
2019 Real property 19 47 22 12 0 0 0 66 12 38
2019 Materiel management 13 20 35 26 7 0 0 33 33 10
2019 Information management 21 39 27 6 5 0 1 61 11 63
2019 Information technology 18 37 27 12 6 0 0 56 18 106
2019 Internal audit 7 28 52 13 0 0 0 34 13 14
2019 Data sciences 18 38 35 6 3 0 0 56 9 74
2019 Policy 10 37 38 10 5 0 0 47 14 411
2019 Project management 15 33 36 13 2 0 0 48 16 139
2019 Other services to the public 21 35 37 5 2 0 0 56 7 44
2019 None of the above 18 36 30 13 4 0 0 54 17 153
2018 Client contact centre 7 42 40 7 4 0 0 50 11 25
2018 Federal regulators 13 28 44 10 5 0 0 41 15 39
2018 Compliance, inspection and enforcement 31 27 33 4 4 0 0 59 8 25
2018 Communications or public affairs 16 27 33 19 5 0 0 43 24 101
2018 Access to information and privacy 19 10 61 10 0 0 0 29 10 10
2018 Security 15 30 26 29 0 0 0 45 29 13
2018 Science and technology 13 34 35 15 3 0 0 47 18 961
2018 Administration and operations 15 34 37 8 5 0 0 49 13 270
2018 Human resources 10 31 40 10 8 0 0 42 19 93
2018 Financial management 16 34 39 10 1 0 0 51 11 113
2018 Procurement 16 36 23 25 0 0 0 52 25 29
2018 Real property 20 29 33 13 5 0 0 49 18 40
2018 Information management 16 37 30 10 5 0 2 53 16 57
2018 Information technology 13 36 34 11 6 0 0 49 16 91
2018 Internal audit 21 29 43 7 0 0 0 50 7 13
2018 Data sciences 16 36 31 16 1 0 0 52 18 69
2018 Policy 7 30 41 17 5 0 0 38 21 371
2018 Project management 9 33 43 12 3 0 0 42 15 119
2018 Other services to the public 21 13 42 18 6 0 0 34 24 35
2018 None of the above 8 37 40 11 3 0 0 45 15 132
2017 Client contact centre 11 23 53 9 3 0 0 34 12 28
2017 Federal regulators 6 25 40 24 5 0 0 30 29 37
2017 Compliance, inspection and enforcement 10 21 48 16 5 0 0 31 21 19
2017 Communications or public affairs 10 23 47 13 7 0 0 33 20 98
2017 Access to information and privacy 8 34 34 24 0 0 0 42 24 12
2017 Security 0 10 59 21 10 0 0 10 31 10
2017 Science and technology 12 33 37 13 4 0 0 45 18 953
2017 Library services 20 50 30 0 0 0 0 70 0 10
2017 Administration and operations 18 30 36 12 4 0 0 48 15 291
2017 Human resources 10 28 34 20 8 0 0 38 27 100
2017 Financial management 12 30 33 17 8 0 0 42 25 99
2017 Procurement 11 25 36 14 14 0 0 36 28 22
2017 Real property 14 31 36 12 7 0 0 45 19 32
2017 Information management 15 34 38 9 3 1 0 50 12 74
2017 Information technology 12 35 36 13 5 0 0 46 18 137
2017 Internal audit 7 29 49 15 0 0 0 36 15 14
2017 Evaluation 0 43 33 7 17 0 0 43 24 12
2017 Data sciences 18 27 39 11 4 0 2 45 15 71
2017 Policy 9 30 36 17 8 0 0 39 25 323
2017 Project management 9 30 41 14 5 1 0 40 19 109
2017 Other services to the public 19 31 31 4 14 0 0 50 19 40
2017 None of the above 13 32 35 15 5 1 0 45 20 158

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 13 30 32 18 0 0 49 21 23
2020 Federal regulators 14 19 45 17 5 0 0 22 32 42
2020 Compliance, inspection and enforcement 13 13 31 28 16 0 0 44 26 29
2020 Communications or public affairs 5 22 46 22 5 0 0 27 27 97
2020 Security 8 24 35 34 0 0 0 34 31 12
2020 Science and technology 7 20 37 27 9 1 0 36 27 1034
2020 Library services 0 17 35 48 0 0 0 48 17 11
2020 Administration and operations 12 15 40 24 8 0 0 32 28 282
2020 Human resources 11 26 38 14 12 0 0 25 37 88
2020 Financial management 10 14 47 23 5 0 0 29 24 96
2020 Procurement 26 9 46 15 4 0 0 20 34 22
2020 Real property 3 31 28 23 15 0 0 38 34 31
2020 Materiel management 0 33 48 10 10 0 0 19 33 12
2020 Information management 7 12 44 17 17 0 2 35 20 57
2020 Information technology 12 19 43 17 7 2 0 25 32 112
2020 Internal audit 8 22 31 31 8 0 0 39 30 12
2020 Evaluation 20 10 20 40 10 0 0 50 30 10
2020 Data sciences 5 10 45 33 8 0 0 41 15 87
2020 Policy 17 24 35 17 7 0 0 24 41 483
2020 Project management 11 25 35 25 4 0 0 28 36 141
2020 Other services to the public 8 22 26 26 18 0 0 44 30 30
2020 None of the above 15 17 36 19 11 2 0 31 33 115
2019 Client contact centre 11 26 29 20 15 0 0 34 37 31
2019 Federal regulators 12 11 42 27 9 0 0 35 23 35
2019 Compliance, inspection and enforcement 0 33 45 11 11 0 0 22 33 18
2019 Communications or public affairs 9 9 41 24 17 0 0 41 18 98
2019 Access to information and privacy 7 24 22 23 23 0 0 46 32 13
2019 Security 12 25 31 22 10 0 0 31 38 16
2019 Science and technology 6 15 36 31 12 1 0 43 21 973
2019 Library services 8 16 42 26 8 0 0 34 23 12
2019 Administration and operations 11 21 32 25 11 0 0 36 32 266
2019 Human resources 7 20 44 21 8 0 0 30 27 107
2019 Financial management 3 21 45 16 13 0 1 30 24 105
2019 Procurement 7 23 46 18 5 0 0 24 30 33
2019 Real property 3 24 30 36 8 0 0 44 27 38
2019 Information management 7 13 39 24 16 0 0 40 21 63
2019 Information technology 11 17 33 28 9 1 1 38 28 106
2019 Internal audit 15 13 50 15 7 0 0 22 28 14
2019 Data sciences 2 18 37 28 15 0 0 43 20 74
2019 Policy 9 21 43 21 6 0 0 27 30 412
2019 Project management 3 18 49 20 10 0 0 30 21 137
2019 Other services to the public 4 11 36 32 17 0 0 49 15 44
2019 None of the above 9 17 32 27 15 0 0 42 27 153
2018 Client contact centre 7 25 29 25 14 0 0 39 32 25
2018 Federal regulators 10 22 45 20 3 0 0 23 32 38
2018 Compliance, inspection and enforcement 12 17 39 24 9 0 0 33 29 24
2018 Communications or public affairs 12 19 35 18 16 0 1 34 30 100
2018 Access to information and privacy 10 11 40 19 20 0 0 39 21 10
2018 Security 7 22 47 23 0 0 0 23 29 13
2018 Science and technology 6 17 39 25 12 0 0 38 23 957
2018 Administration and operations 9 18 34 27 11 0 0 39 27 270
2018 Human resources 10 23 34 23 11 0 0 34 32 92
2018 Financial management 5 17 42 24 11 0 0 35 23 111
2018 Procurement 13 16 47 7 17 0 0 24 29 29
2018 Real property 9 17 38 20 16 0 0 35 27 40
2018 Information management 4 16 37 30 12 0 2 42 20 53
2018 Information technology 6 19 46 22 7 0 0 29 25 90
2018 Internal audit 0 15 48 31 7 0 0 37 15 13
2018 Data sciences 4 14 41 32 9 0 0 41 18 69
2018 Policy 10 25 37 21 8 0 0 28 35 368
2018 Project management 5 20 49 19 7 0 0 26 25 115
2018 Other services to the public 8 24 28 18 21 0 0 40 32 35
2018 None of the above 10 17 45 18 9 0 0 28 27 131
2017 Client contact centre 3 26 32 31 8 0 0 39 29 27
2017 Federal regulators 8 27 46 16 3 0 0 19 35 37
2017 Compliance, inspection and enforcement 0 27 47 21 5 0 0 26 27 19
2017 Communications or public affairs 11 16 45 19 8 0 1 27 28 98
2017 Access to information and privacy 0 17 58 17 8 0 0 25 17 12
2017 Security 0 50 50 0 0 0 0 0 50 10
2017 Science and technology 5 16 39 27 13 0 0 40 21 951
2017 Library services 0 20 40 40 0 0 0 40 20 10
2017 Administration and operations 8 21 36 22 13 0 0 35 29 289
2017 Human resources 9 25 32 28 5 0 1 33 35 99
2017 Financial management 13 18 35 27 6 0 1 33 32 98
2017 Procurement 14 29 31 10 11 0 4 22 45 22
2017 Real property 7 22 27 26 18 0 0 43 30 31
2017 Information management 3 11 41 26 19 0 0 45 14 73
2017 Information technology 5 21 38 23 12 1 1 36 26 137
2017 Internal audit 0 6 57 22 15 0 0 36 6 14
2017 Evaluation 9 33 42 9 9 0 0 17 41 12
2017 Data sciences 2 11 29 36 19 0 2 56 14 71
2017 Policy 8 26 39 19 8 0 0 27 34 323
2017 Project management 8 18 38 27 8 0 0 35 27 109
2017 Other services to the public 7 11 45 32 5 0 0 37 18 40
2017 None of the above 6 22 32 26 12 1 0 39 29 158

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 45 10 0 0 0 0 90 0 24
2020 Federal regulators 37 34 19 0 9 0 0 71 9 41
2020 Compliance, inspection and enforcement 38 30 20 9 3 0 0 68 13 30
2020 Communications or public affairs 44 39 8 7 1 1 0 83 8 98
2020 Security 9 58 17 8 9 0 0 66 17 12
2020 Science and technology 40 43 9 4 1 2 0 85 5 1038
2020 Library services 26 57 9 8 0 0 0 83 8 11
2020 Administration and operations 46 39 10 3 1 1 0 86 4 283
2020 Human resources 38 37 16 3 4 2 0 76 8 89
2020 Financial management 41 48 6 4 0 1 0 90 4 98
2020 Procurement 54 28 9 4 4 0 0 82 9 22
2020 Real property 49 29 20 0 3 0 0 77 3 31
2020 Materiel management 50 40 0 0 0 10 0 100 0 12
2020 Information management 34 44 13 8 0 2 0 78 8 58
2020 Information technology 34 41 18 3 1 4 0 77 4 112
2020 Internal audit 37 56 8 0 0 0 0 92 0 12
2020 Evaluation 45 36 0 0 9 9 0 90 10 11
2020 Data sciences 32 46 14 3 2 4 0 80 5 86
2020 Policy 31 46 12 8 1 2 0 78 9 485
2020 Project management 35 46 10 4 2 2 1 83 6 144
2020 Other services to the public 38 40 13 6 0 3 0 81 6 30
2020 None of the above 35 40 14 3 3 5 0 79 6 116
2019 Client contact centre 30 32 29 0 8 0 0 63 8 30
2019 Federal regulators 32 40 14 5 9 0 0 72 14 35
2019 Compliance, inspection and enforcement 23 41 11 19 6 0 0 64 25 17
2019 Communications or public affairs 34 43 11 4 7 1 0 78 11 99
2019 Access to information and privacy 7 54 8 23 7 0 0 61 31 13
2019 Security 31 31 20 6 6 6 0 66 13 16
2019 Science and technology 32 45 13 6 2 3 0 79 8 983
2019 Library services 15 44 25 16 0 0 0 59 16 12
2019 Administration and operations 34 35 16 7 4 3 0 72 12 272
2019 Human resources 43 36 10 6 2 3 0 81 8 108
2019 Financial management 37 36 16 5 0 7 0 78 5 105
2019 Procurement 39 42 11 5 0 0 3 84 5 34
2019 Real property 49 36 9 3 0 3 0 87 3 38
2019 Materiel management 13 49 20 0 19 0 0 62 19 10
2019 Information management 33 50 10 5 1 2 0 84 6 63
2019 Information technology 22 49 12 7 4 5 0 75 12 104
2019 Internal audit 48 37 7 0 8 0 0 85 8 14
2019 Data sciences 22 55 10 11 1 1 0 78 12 73
2019 Policy 22 44 16 11 4 4 0 69 15 409
2019 Project management 17 43 21 10 5 4 0 63 15 139
2019 Other services to the public 32 42 22 0 2 2 0 75 2 43
2019 None of the above 27 38 16 5 5 8 1 72 11 153
2018 Client contact centre 20 41 29 6 3 0 0 61 10 25
2018 Federal regulators 24 46 7 13 8 3 0 72 21 39
2018 Compliance, inspection and enforcement 40 28 16 8 8 0 0 68 16 25
2018 Communications or public affairs 38 38 12 7 4 2 0 77 11 101
2018 Access to information and privacy 41 30 0 30 0 0 0 70 30 10
2018 Security 33 45 15 7 0 0 0 78 7 13
2018 Science and technology 27 46 15 7 3 2 0 74 10 960
2018 Administration and operations 34 37 13 11 3 1 0 73 14 269
2018 Human resources 34 44 14 5 2 2 0 79 7 93
2018 Financial management 32 44 19 2 3 2 0 76 5 114
2018 Procurement 56 34 10 0 0 0 0 90 0 29
2018 Real property 18 53 16 12 0 0 0 72 12 40
2018 Information management 18 55 13 7 4 2 2 76 12 56
2018 Information technology 20 52 14 7 1 6 0 77 9 91
2018 Internal audit 22 58 14 0 0 7 0 85 0 13
2018 Data sciences 24 46 13 12 1 3 0 73 13 68
2018 Policy 20 46 15 11 5 3 0 68 16 372
2018 Project management 18 45 22 6 4 4 0 66 11 118
2018 Other services to the public 18 45 24 2 3 2 6 68 5 35
2018 None of the above 29 37 22 4 4 3 0 68 9 132
2017 Client contact centre 36 25 18 14 7 0 0 61 21 28
2017 Federal regulators 6 51 16 8 11 8 0 62 20 37
2017 Compliance, inspection and enforcement 26 31 27 6 10 0 0 57 16 19
2017 Communications or public affairs 27 38 18 9 5 2 0 67 14 97
2017 Access to information and privacy 41 42 8 0 0 8 0 91 0 12
2017 Security 10 69 0 21 0 0 0 79 21 10
2017 Science and technology 22 43 18 9 4 5 0 68 14 952
2017 Library services 20 41 10 10 0 20 0 75 12 10
2017 Administration and operations 29 41 15 7 4 4 0 73 11 290
2017 Human resources 31 49 9 10 1 0 0 80 11 99
2017 Financial management 33 40 8 8 7 3 0 76 16 99
2017 Procurement 39 29 13 13 0 6 0 73 13 22
2017 Real property 36 45 13 6 0 0 0 81 6 32
2017 Information management 26 40 14 12 3 5 0 69 16 74
2017 Information technology 18 36 20 9 6 11 0 61 17 137
2017 Internal audit 28 50 7 15 0 0 0 78 15 14
2017 Evaluation 18 40 0 0 17 9 17 77 23 12
2017 Data sciences 16 45 18 12 1 5 2 66 14 71
2017 Policy 16 48 12 14 6 4 0 67 21 322
2017 Project management 21 33 30 8 4 4 0 56 13 109
2017 Other services to the public 22 31 26 10 5 7 0 57 16 40
2017 None of the above 20 45 21 5 4 5 0 68 10 157

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 41 14 4 0 0 0 82 4 24
2020 Federal regulators 15 40 24 12 7 0 2 56 19 42
2020 Compliance, inspection and enforcement 38 17 23 10 6 7 0 59 17 30
2020 Communications or public affairs 50 25 11 6 3 3 1 79 10 98
2020 Security 17 49 17 8 9 0 0 66 17 12
2020 Science and technology 38 36 13 6 3 4 0 77 9 1036
2020 Library services 26 48 17 9 0 0 0 74 9 11
2020 Administration and operations 43 33 11 5 5 3 0 78 10 284
2020 Human resources 32 35 17 9 4 3 0 69 13 88
2020 Financial management 36 32 15 10 2 5 0 72 12 97
2020 Procurement 58 13 11 13 4 0 0 72 17 22
2020 Real property 49 25 16 7 0 3 0 76 8 31
2020 Materiel management 31 40 10 0 0 19 0 88 0 12
2020 Information management 35 45 3 7 3 7 0 86 11 58
2020 Information technology 28 38 13 8 4 8 0 72 13 111
2020 Internal audit 21 56 8 8 8 0 0 77 16 12
2020 Evaluation 45 36 9 0 9 0 0 82 9 11
2020 Data sciences 35 41 18 4 2 0 0 76 6 87
2020 Policy 29 33 13 15 7 2 1 63 23 481
2020 Project management 31 39 18 7 2 3 1 73 9 143
2020 Other services to the public 39 28 18 7 8 0 0 67 15 30
2020 None of the above 36 31 15 6 6 6 0 71 13 115

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 23 19 16 4 10 3 56 22 24
2020 Federal regulators 33 40 15 5 7 0 0 74 12 42
2020 Compliance, inspection and enforcement 38 27 10 6 13 0 6 69 21 30
2020 Communications or public affairs 47 29 10 8 5 0 0 76 13 98
2020 Security 34 40 17 9 0 0 0 74 9 12
2020 Science and technology 37 30 11 13 7 2 0 69 20 1034
2020 Library services 31 26 17 17 9 0 0 57 26 11
2020 Administration and operations 46 26 8 9 8 2 0 74 17 283
2020 Human resources 47 30 6 8 8 1 1 79 16 89
2020 Financial management 38 33 14 5 6 3 1 74 12 98
2020 Procurement 58 9 4 9 13 7 0 72 23 22
2020 Real property 42 29 3 20 6 0 0 70 26 31
2020 Materiel management 40 24 16 0 10 10 0 71 11 12
2020 Information management 48 27 13 6 3 3 0 78 9 58
2020 Information technology 42 31 11 11 4 0 2 74 15 109
2020 Internal audit 30 16 6 24 24 0 0 46 48 12
2020 Evaluation 55 18 9 9 0 9 0 80 10 11
2020 Data sciences 37 33 16 7 7 0 0 70 14 87
2020 Policy 40 29 9 14 7 1 0 70 21 484
2020 Project management 38 32 10 9 7 1 2 73 17 143
2020 Other services to the public 53 13 18 5 12 0 0 66 16 30
2020 None of the above 41 24 15 10 8 3 1 67 18 117

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 31 12 0 4 6 4 83 4 23
2020 Federal regulators 46 35 14 0 5 0 0 81 5 42
2020 Compliance, inspection and enforcement 46 30 11 0 6 0 6 82 7 29
2020 Communications or public affairs 56 29 6 6 2 0 1 85 8 98
2020 Security 43 32 25 0 0 0 0 75 0 12
2020 Science and technology 50 26 13 4 3 4 1 80 7 1034
2020 Library services 31 43 8 9 8 0 0 74 17 11
2020 Administration and operations 58 23 8 2 5 4 1 84 7 284
2020 Human resources 54 27 10 2 6 1 0 82 8 88
2020 Financial management 49 32 11 2 2 3 1 84 4 96
2020 Procurement 67 9 9 4 0 11 0 85 5 22
2020 Real property 54 20 16 7 3 0 0 73 11 31
2020 Materiel management 40 40 0 0 10 10 0 89 11 12
2020 Information management 62 20 9 4 3 2 0 84 7 58
2020 Information technology 45 31 9 5 2 5 3 83 7 111
2020 Internal audit 30 46 17 0 8 0 0 76 8 12
2020 Evaluation 64 27 9 0 0 0 0 91 0 11
2020 Data sciences 47 29 13 5 2 5 0 79 8 87
2020 Policy 52 28 9 4 3 3 1 83 7 484
2020 Project management 47 36 10 4 1 1 1 85 5 143
2020 Other services to the public 56 19 7 3 5 10 0 84 9 30
2020 None of the above 50 20 15 2 4 6 2 76 7 117

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 51 18 4 0 4 4 77 4 24
2020 Federal regulators 29 17 25 14 16 0 0 46 30 42
2020 Compliance, inspection and enforcement 39 28 17 10 6 0 0 67 16 29
2020 Communications or public affairs 41 37 9 9 3 1 0 78 13 98
2020 Security 43 33 8 8 9 0 0 76 17 12
2020 Science and technology 37 37 12 8 4 2 0 75 12 1037
2020 Library services 17 48 18 17 0 0 0 65 17 11
2020 Administration and operations 41 33 13 7 6 1 0 74 13 283
2020 Human resources 32 36 16 5 8 2 0 70 13 89
2020 Financial management 37 41 11 8 2 2 0 79 10 98
2020 Procurement 50 32 0 9 9 0 0 82 18 22
2020 Real property 46 25 18 6 4 0 0 71 11 31
2020 Materiel management 17 57 7 0 10 10 0 82 11 12
2020 Information management 40 33 6 14 3 5 0 76 18 58
2020 Information technology 31 35 15 11 5 1 2 68 17 112
2020 Internal audit 14 78 0 0 8 0 0 92 8 12
2020 Evaluation 45 36 0 9 0 9 0 90 10 11
2020 Data sciences 30 46 13 6 2 2 1 78 9 87
2020 Policy 33 34 16 9 5 2 0 69 15 485
2020 Project management 31 43 15 7 3 1 0 74 11 143
2020 Other services to the public 44 23 19 7 8 0 0 67 15 30
2020 None of the above 35 27 22 9 3 4 0 64 13 116
2019 Client contact centre 26 34 23 10 7 0 0 60 17 31
2019 Federal regulators 23 30 19 11 17 0 0 53 28 35
2019 Compliance, inspection and enforcement 21 22 24 17 16 0 0 43 33 18
2019 Communications or public affairs 29 40 16 8 6 1 0 69 14 98
2019 Access to information and privacy 7 38 17 23 15 0 0 45 38 13
2019 Security 33 13 20 13 20 0 0 47 34 15
2019 Science and technology 30 34 16 12 6 3 0 66 18 984
2019 Library services 35 34 15 0 16 0 0 69 16 12
2019 Administration and operations 28 36 14 10 10 2 0 65 21 272
2019 Human resources 33 32 21 8 3 3 0 67 11 108
2019 Financial management 27 43 20 7 1 3 0 72 8 102
2019 Procurement 33 40 22 3 0 0 3 75 3 34
2019 Real property 37 37 10 10 5 2 0 75 15 38
2019 Materiel management 0 39 20 19 23 0 0 39 41 10
2019 Information management 31 34 15 13 6 0 0 65 19 63
2019 Information technology 20 43 16 9 10 3 0 64 20 106
2019 Internal audit 21 45 7 20 8 0 0 66 28 14
2019 Data sciences 25 42 15 10 6 1 0 68 16 74
2019 Policy 19 37 19 18 5 2 0 57 24 411
2019 Project management 22 32 21 17 7 2 0 54 24 138
2019 Other services to the public 31 32 20 13 4 0 0 63 17 44
2019 None of the above 27 33 15 13 8 2 1 62 22 153
2018 Client contact centre 14 49 15 10 9 2 0 65 19 25
2018 Federal regulators 21 33 13 12 15 6 0 57 30 39
2018 Compliance, inspection and enforcement 32 39 12 9 8 0 0 71 17 25
2018 Communications or public affairs 27 35 19 12 5 2 0 64 17 100
2018 Access to information and privacy 29 31 20 20 0 0 0 60 20 10
2018 Security 30 22 33 0 15 0 0 52 15 13
2018 Science and technology 24 39 17 13 6 1 0 64 19 959
2018 Administration and operations 26 33 19 12 6 3 0 61 20 271
2018 Human resources 23 42 14 11 7 3 0 67 19 92
2018 Financial management 22 43 21 11 2 1 0 66 12 114
2018 Procurement 34 38 25 3 0 0 0 72 3 29
2018 Real property 32 34 15 14 2 2 0 68 16 40
2018 Information management 19 34 17 15 11 2 2 55 28 56
2018 Information technology 13 46 16 15 4 4 1 62 21 91
2018 Internal audit 29 36 14 14 0 7 0 70 15 13
2018 Data sciences 20 39 17 19 4 1 0 60 23 69
2018 Policy 20 36 16 18 9 2 0 57 28 370
2018 Project management 21 33 27 12 3 4 0 56 16 119
2018 Other services to the public 34 20 18 13 13 0 0 55 27 35
2018 None of the above 28 31 19 14 6 2 0 60 20 131
2017 Client contact centre 23 29 22 21 4 0 0 53 25 27
2017 Federal regulators 3 44 19 24 11 0 0 47 34 37
2017 Compliance, inspection and enforcement 15 31 5 27 21 0 0 47 48 19
2017 Communications or public affairs 9 48 11 18 14 0 0 57 32 98
2017 Access to information and privacy 17 66 0 0 0 8 8 100 0 12
2017 Security 0 59 30 11 0 0 0 59 11 10
2017 Science and technology 22 39 16 12 8 2 0 63 20 951
2017 Library services 30 40 0 10 10 10 0 78 22 10
2017 Administration and operations 20 41 15 12 8 4 0 64 20 291
2017 Human resources 24 38 14 15 8 1 0 63 23 100
2017 Financial management 22 36 15 14 10 2 0 59 25 98
2017 Procurement 27 38 17 19 0 0 0 64 19 22
2017 Real property 39 34 12 6 10 0 0 72 16 32
2017 Information management 28 31 12 14 11 4 0 61 26 74
2017 Information technology 20 33 20 16 6 4 0 56 24 137
2017 Internal audit 6 72 14 7 0 0 0 78 7 14
2017 Evaluation 24 17 17 7 26 9 0 45 36 12
2017 Data sciences 22 38 21 14 1 1 2 62 16 71
2017 Policy 13 44 15 18 8 2 0 58 27 322
2017 Project management 18 37 21 15 7 1 1 56 23 108
2017 Other services to the public 27 32 14 14 10 0 3 61 24 40
2017 None of the above 18 45 13 11 10 3 0 65 22 158

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 41 8 0 0 0 0 92 0 24
2020 Federal regulators 36 41 19 2 2 0 0 77 4 42
2020 Compliance, inspection and enforcement 51 40 6 0 3 0 0 90 3 30
2020 Communications or public affairs 55 38 3 3 0 0 1 94 3 97
2020 Security 26 49 9 8 9 0 0 75 16 12
2020 Science and technology 40 44 9 6 1 0 0 84 7 1038
2020 Library services 52 39 9 0 0 0 0 91 0 11
2020 Administration and operations 54 32 7 4 2 0 0 86 6 284
2020 Human resources 50 33 3 10 3 0 0 84 13 89
2020 Financial management 47 40 8 4 1 0 0 87 5 98
2020 Procurement 78 18 4 0 0 0 0 96 0 22
2020 Real property 49 30 10 11 0 0 0 80 11 31
2020 Materiel management 31 50 0 19 0 0 0 81 19 12
2020 Information management 39 54 5 0 2 0 0 93 2 58
2020 Information technology 38 47 7 6 1 2 0 86 7 112
2020 Internal audit 54 39 0 8 0 0 0 92 8 12
2020 Evaluation 73 9 9 9 0 0 0 82 9 11
2020 Data sciences 37 39 15 6 0 3 0 78 7 87
2020 Policy 37 48 5 7 2 0 1 86 9 486
2020 Project management 39 48 11 2 1 0 0 87 2 143
2020 Other services to the public 28 57 12 0 0 3 0 87 0 30
2020 None of the above 45 39 9 5 1 1 0 85 6 117

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 35 12 0 0 0 0 88 0 24
2020 Federal regulators 36 43 19 2 0 0 0 79 2 42
2020 Compliance, inspection and enforcement 56 34 7 3 0 0 0 90 3 29
2020 Communications or public affairs 55 37 5 2 0 0 1 93 2 98
2020 Security 17 49 17 8 9 0 0 67 16 12
2020 Science and technology 42 42 9 5 2 1 0 84 7 1036
2020 Library services 52 39 9 0 0 0 0 91 0 11
2020 Administration and operations 58 30 6 4 2 0 0 88 6 283
2020 Human resources 52 30 9 5 3 0 0 83 9 88
2020 Financial management 48 35 10 5 2 0 0 82 7 98
2020 Procurement 87 9 4 0 0 0 0 96 0 22
2020 Real property 43 31 17 10 0 0 0 73 10 31
2020 Materiel management 31 45 14 10 0 0 0 76 10 12
2020 Information management 49 39 9 0 3 0 0 88 3 58
2020 Information technology 44 41 8 4 2 2 0 87 5 109
2020 Internal audit 52 23 0 8 0 17 0 91 9 12
2020 Evaluation 73 9 9 9 0 0 0 82 9 11
2020 Data sciences 33 45 17 1 0 3 0 81 1 87
2020 Policy 38 43 9 6 2 0 1 82 9 481
2020 Project management 42 44 8 5 1 0 0 86 5 143
2020 Other services to the public 40 35 19 3 0 3 0 77 4 30
2020 None of the above 49 31 11 5 2 2 0 82 7 117

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 44 12 11 0 0 4 76 12 24
2020 Federal regulators 31 34 21 12 2 0 0 65 14 42
2020 Compliance, inspection and enforcement 43 36 14 7 0 0 0 79 7 29
2020 Communications or public affairs 33 36 16 9 1 0 4 72 11 97
2020 Security 17 33 33 0 17 0 0 50 17 12
2020 Science and technology 35 39 15 7 2 1 1 75 9 1033
2020 Library services 43 34 23 0 0 0 0 77 0 11
2020 Administration and operations 40 35 16 4 3 1 2 77 7 282
2020 Human resources 34 29 23 8 3 0 3 65 11 89
2020 Financial management 40 39 17 3 2 0 0 79 5 98
2020 Procurement 74 18 9 0 0 0 0 91 0 22
2020 Real property 46 13 35 6 0 0 0 59 6 31
2020 Materiel management 16 53 16 14 0 0 0 69 14 12
2020 Information management 36 44 16 3 2 0 0 79 5 57
2020 Information technology 34 38 19 1 3 2 4 76 4 110
2020 Internal audit 44 24 17 8 0 8 0 74 8 12
2020 Evaluation 64 27 9 0 0 0 0 91 0 11
2020 Data sciences 29 39 19 6 1 4 2 72 7 86
2020 Policy 30 41 17 7 1 1 2 73 9 485
2020 Project management 30 40 23 3 1 0 3 72 4 142
2020 Other services to the public 31 53 13 0 0 3 0 87 0 30
2020 None of the above 32 39 18 3 4 3 1 74 7 115

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 51 17 0 0 0 0 83 0 24
2020 Federal regulators 46 26 14 9 4 0 0 72 14 42
2020 Compliance, inspection and enforcement 59 22 3 3 3 3 6 89 7 29
2020 Communications or public affairs 51 40 7 0 0 0 2 93 0 98
2020 Security 42 25 17 8 9 0 0 67 16 12
2020 Science and technology 49 34 9 3 1 1 1 85 5 1035
2020 Library services 43 26 14 17 0 0 0 69 17 11
2020 Administration and operations 56 27 12 1 1 1 2 85 2 283
2020 Human resources 46 36 10 1 6 0 1 83 7 89
2020 Financial management 54 32 9 2 1 1 1 88 3 98
2020 Procurement 74 18 9 0 0 0 0 91 0 22
2020 Real property 61 16 20 3 0 0 0 77 3 31
2020 Materiel management 40 34 0 16 0 0 10 82 18 12
2020 Information management 49 38 8 2 3 0 0 87 5 56
2020 Information technology 48 33 8 2 2 0 7 87 5 112
2020 Internal audit 60 16 17 0 8 0 0 76 8 12
2020 Evaluation 73 27 0 0 0 0 0 100 0 11
2020 Data sciences 41 38 12 3 0 6 0 83 4 86
2020 Policy 48 33 10 4 1 2 3 85 5 484
2020 Project management 44 42 12 0 1 1 1 87 1 143
2020 Other services to the public 41 29 16 7 5 3 0 72 12 30
2020 None of the above 45 31 13 2 3 4 2 81 5 116

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 20 0 0 0 0 0 100 0 23
2020 Federal regulators 77 16 7 0 0 0 0 93 0 42
2020 Compliance, inspection and enforcement 77 13 6 0 0 4 0 93 0 30
2020 Communications or public affairs 77 18 1 0 0 1 2 99 0 98
2020 Security 84 7 9 0 0 0 0 91 0 12
2020 Science and technology 67 17 4 1 0 8 3 94 1 1036
2020 Library services 60 22 0 0 0 17 0 100 0 11
2020 Administration and operations 80 13 3 0 0 2 1 96 0 282
2020 Human resources 86 13 0 0 0 0 1 100 0 89
2020 Financial management 68 20 6 1 0 3 2 92 1 97
2020 Procurement 91 4 4 0 0 0 0 96 0 22
2020 Real property 70 13 6 0 0 7 3 93 0 31
2020 Materiel management 52 39 0 0 0 10 0 100 0 12
2020 Information management 84 11 2 0 0 3 0 98 0 58
2020 Information technology 72 17 6 0 0 5 0 93 0 112
2020 Internal audit 76 24 0 0 0 0 0 100 0 12
2020 Evaluation 91 0 0 0 0 0 9 100 0 11
2020 Data sciences 64 19 7 2 0 5 2 90 2 87
2020 Policy 76 15 2 0 0 4 3 98 0 484
2020 Project management 73 20 3 1 0 2 1 96 1 142
2020 Other services to the public 71 6 6 0 0 17 0 93 0 30
2020 None of the above 73 13 7 0 0 6 2 92 0 116

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 27 9 0 0 0 0 91 0 24
2020 Federal regulators 43 43 7 5 0 0 2 88 5 42
2020 Compliance, inspection and enforcement 57 27 10 3 3 0 0 84 6 30
2020 Communications or public affairs 55 29 9 4 0 1 1 86 4 98
2020 Security 35 48 0 0 9 0 9 90 10 12
2020 Science and technology 52 34 8 3 0 3 0 89 4 1036
2020 Library services 69 31 0 0 0 0 0 100 0 11
2020 Administration and operations 63 27 5 3 2 1 0 91 4 281
2020 Human resources 59 28 3 2 4 2 1 90 7 89
2020 Financial management 62 29 6 1 1 0 1 92 2 97
2020 Procurement 74 13 4 5 4 0 0 87 9 22
2020 Real property 65 25 9 0 0 0 0 91 0 31
2020 Materiel management 59 22 10 10 0 0 0 81 10 12
2020 Information management 55 39 2 3 0 2 0 95 3 58
2020 Information technology 45 43 2 4 4 3 0 90 8 112
2020 Internal audit 60 16 0 24 0 0 0 76 24 12
2020 Evaluation 64 18 18 0 0 0 0 82 0 11
2020 Data sciences 40 45 9 3 1 1 0 87 4 87
2020 Policy 48 35 9 5 1 3 1 85 6 482
2020 Project management 51 33 6 4 2 3 0 87 6 141
2020 Other services to the public 55 19 10 3 0 9 3 85 4 30
2020 None of the above 48 35 10 2 0 6 0 88 2 117

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 31 11 12 0 4 0 76 12 24
2020 Federal regulators 48 26 17 5 5 0 0 74 9 42
2020 Compliance, inspection and enforcement 48 19 14 7 6 0 6 71 14 30
2020 Communications or public affairs 60 24 8 4 3 0 0 84 7 97
2020 Security 51 23 17 0 9 0 0 74 9 12
2020 Science and technology 52 30 8 5 3 1 0 84 8 1030
2020 Library services 35 31 26 0 9 0 0 65 9 11
2020 Administration and operations 60 24 8 4 3 1 0 85 7 281
2020 Human resources 52 32 8 2 6 1 0 85 8 89
2020 Financial management 57 29 9 2 1 2 0 87 3 98
2020 Procurement 74 4 4 18 0 0 0 78 18 22
2020 Real property 59 20 13 7 0 0 0 80 7 31
2020 Materiel management 55 10 26 10 0 0 0 64 10 12
2020 Information management 56 33 3 2 3 2 0 91 5 57
2020 Information technology 51 33 8 5 2 1 1 85 7 112
2020 Internal audit 52 32 0 8 8 0 0 84 16 12
2020 Evaluation 64 27 0 0 0 9 0 100 0 11
2020 Data sciences 52 34 8 3 2 1 0 86 5 87
2020 Policy 53 29 7 7 3 0 0 82 10 481
2020 Project management 52 29 7 6 3 1 1 84 9 144
2020 Other services to the public 66 19 6 0 5 5 0 89 5 30
2020 None of the above 56 20 12 4 6 2 0 78 10 117

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 37 4 0 0 0 0 96 0 24
2020 Federal regulators 55 21 12 7 2 2 0 78 9 42
2020 Compliance, inspection and enforcement 61 13 17 3 3 0 3 76 7 30
2020 Communications or public affairs 65 22 6 3 0 1 3 90 3 98
2020 Security 51 33 8 0 9 0 0 84 9 12
2020 Science and technology 58 30 6 3 1 1 1 89 4 1035
2020 Library services 52 48 0 0 0 0 0 100 0 11
2020 Administration and operations 62 25 7 2 2 1 0 89 4 283
2020 Human resources 67 23 6 0 3 0 1 90 3 89
2020 Financial management 62 24 9 2 1 1 1 88 3 98
2020 Procurement 72 20 4 4 0 0 0 91 4 22
2020 Real property 71 16 3 7 0 3 0 89 8 31
2020 Materiel management 40 14 16 19 10 0 0 55 29 12
2020 Information management 66 24 5 2 2 0 2 92 3 58
2020 Information technology 54 34 7 3 1 2 0 89 4 112
2020 Internal audit 60 16 17 8 0 0 0 76 8 12
2020 Evaluation 73 9 0 9 0 9 0 90 10 11
2020 Data sciences 50 34 8 1 2 4 0 88 3 87
2020 Policy 58 29 6 3 1 1 1 90 5 485
2020 Project management 61 28 8 2 0 1 0 90 2 144
2020 Other services to the public 87 13 0 0 0 0 0 100 0 29
2020 None of the above 59 24 9 3 1 3 0 86 4 117

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Federal regulators 15 40 25 19 0 0 0 55 19 20
2020 Communications or public affairs 36 44 13 3 4 0 0 80 7 30
2020 Science and technology 23 46 16 11 1 1 2 71 13 312
2020 Administration and operations 23 54 13 8 1 0 0 77 9 72
2020 Human resources 32 57 4 4 4 0 0 89 7 28
2020 Financial management 33 45 7 7 3 0 4 81 11 27
2020 Real property 25 40 17 6 6 5 0 69 12 17
2020 Information management 12 61 26 0 0 0 0 74 0 16
2020 Information technology 41 37 13 5 0 5 0 82 5 23
2020 Data sciences 15 62 16 7 0 0 0 76 7 13
2020 Policy 14 55 15 14 2 1 0 69 16 154
2020 Project management 2 52 13 24 8 0 0 54 33 46
2020 Other services to the public 19 51 21 0 0 9 0 77 0 10
2020 None of the above 19 52 14 13 2 0 0 71 15 47
2019 Federal regulators 8 34 16 34 0 9 0 46 37 12
2019 Communications or public affairs 33 33 9 15 7 0 4 68 23 27
2019 Science and technology 18 47 14 12 3 3 3 70 15 309
2019 Administration and operations 28 37 22 3 3 3 3 69 7 61
2019 Human resources 24 46 13 10 0 0 8 75 10 35
2019 Financial management 20 30 19 7 6 14 4 61 16 45
2019 Real property 26 33 7 11 12 5 6 66 26 16
2019 Information management 17 46 7 15 15 0 0 63 30 13
2019 Information technology 13 36 17 12 9 9 4 57 24 24
2019 Internal audit 19 63 9 9 0 0 0 82 9 10
2019 Data sciences 18 19 19 29 8 0 8 40 40 11
2019 Policy 12 50 17 14 4 2 2 65 18 132
2019 Project management 14 43 8 12 12 4 6 65 27 49
2019 Other services to the public 0 69 19 12 0 0 0 69 12 10
2019 None of the above 16 45 17 10 5 7 0 66 16 41

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 95 5 20
2020 Communications or public affairs 100 0 30
2020 Science and technology 94 6 313
2020 Administration and operations 98 2 72
2020 Human resources 100 0 28
2020 Financial management 100 0 27
2020 Real property 89 11 17
2020 Information management 94 6 16
2020 Information technology 97 3 23
2020 Data sciences 93 7 13
2020 Policy 99 1 154
2020 Project management 100 0 46
2020 Other services to the public 100 0 10
2020 None of the above 100 0 47

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Federal regulators 11 26 26 21 15 0 0 37 37 19
2020 Communications or public affairs 43 31 16 6 4 0 0 74 10 30
2020 Science and technology 21 35 21 15 5 1 1 58 21 294
2020 Administration and operations 27 39 19 12 3 0 0 66 15 71
2020 Human resources 29 54 7 4 7 0 0 82 11 28
2020 Financial management 34 37 19 7 4 0 0 71 10 27
2020 Real property 28 46 19 0 7 0 0 74 7 15
2020 Information management 21 32 28 13 7 0 0 53 20 15
2020 Information technology 28 30 33 5 5 0 0 58 10 22
2020 Data sciences 16 33 25 17 8 0 0 49 25 12
2020 Policy 18 36 16 23 5 2 1 56 28 152
2020 Project management 9 35 26 22 6 2 0 45 29 46
2020 Other services to the public 10 56 0 25 0 9 0 73 27 10
2020 None of the above 13 35 23 22 8 0 0 48 29 47
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 14 86 24
2020 Federal regulators 9 91 42
2020 Compliance, inspection and enforcement 7 93 30
2020 Communications or public affairs 7 93 96
2020 Security 15 85 12
2020 Science and technology 7 93 1025
2020 Library services 9 91 11
2020 Administration and operations 8 92 281
2020 Human resources 10 90 88
2020 Financial management 16 84 98
2020 Procurement 4 96 22
2020 Real property 13 87 31
2020 Materiel management 10 90 12
2020 Information management 8 92 57
2020 Information technology 9 91 112
2020 Internal audit 8 92 12
2020 Evaluation 0 100 11
2020 Data sciences 4 96 85
2020 Policy 7 93 482
2020 Project management 8 92 144
2020 Other services to the public 3 97 30
2020 None of the above 5 95 115

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 22 78 24
2020 Federal regulators 21 79 42
2020 Compliance, inspection and enforcement 9 91 30
2020 Communications or public affairs 12 88 98
2020 Security 17 83 12
2020 Science and technology 7 93 1028
2020 Library services 26 74 11
2020 Administration and operations 12 88 282
2020 Human resources 15 85 88
2020 Financial management 13 87 98
2020 Procurement 13 87 22
2020 Real property 13 87 31
2020 Materiel management 7 93 12
2020 Information management 12 88 57
2020 Information technology 12 88 112
2020 Internal audit 8 92 12
2020 Evaluation 9 91 11
2020 Data sciences 10 90 86
2020 Policy 9 91 485
2020 Project management 14 86 144
2020 Other services to the public 11 89 30
2020 None of the above 6 94 115
2019 Client contact centre 9 91 31
2019 Federal regulators 14 86 35
2019 Compliance, inspection and enforcement 18 82 18
2019 Communications or public affairs 9 91 99
2019 Access to information and privacy 17 83 13
2019 Security 6 94 16
2019 Science and technology 9 91 983
2019 Library services 24 76 12
2019 Administration and operations 15 85 272
2019 Human resources 14 86 108
2019 Financial management 18 82 105
2019 Procurement 29 71 34
2019 Real property 2 98 38
2019 Materiel management 28 72 10
2019 Information management 18 82 62
2019 Information technology 10 90 106
2019 Internal audit 0 100 14
2019 Data sciences 16 84 73
2019 Policy 11 89 412
2019 Project management 17 83 139
2019 Other services to the public 14 86 44
2019 None of the above 10 90 152
2017 Client contact centre 25 75 28
2017 Federal regulators 22 78 37
2017 Communications or public affairs 24 76 98
2017 Science and technology 10 90 951
2017 Administration and operations 16 84 291
2017 Human resources 18 82 100
2017 Financial management 10 90 99
2017 Information management 21 79 73
2017 Information technology 18 82 137
2017 Evaluation 60 40 12
2017 Data sciences 10 90 71
2017 Policy 15 85 323
2017 Project management 14 86 109
2017 Other services to the public 14 86 40
2017 None of the above 11 89 158
2014 Federal regulators 16 84 57
2014 Compliance, inspection and enforcement 21 79 24
2014 Communications or public affairs 17 83 132
2014 Security 0 100 15
2014 Science and technology 7 93 1173
2014 Library services 34 66 17
2014 Administration and operations 15 85 367
2014 Human resources 24 76 90
2014 Financial management 14 86 120
2014 Procurement 25 75 29
2014 Real property 16 84 36
2014 Information management 14 86 113
2014 Information technology 13 87 146
2014 Other services to the public 15 85 84
2014 None of the above 10 90 410

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 41 59 12
2020 Science and technology 38 62 70
2020 Administration and operations 43 57 32
2020 Human resources 55 45 13
2020 Financial management 31 69 13
2020 Information technology 47 53 13
2020 Policy 43 57 42
2020 Project management 31 69 19

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 82 18 12
2020 Science and technology 84 16 70
2020 Administration and operations 78 22 32
2020 Human resources 85 15 13
2020 Financial management 92 8 13
2020 Information technology 78 22 13
2020 Policy 81 19 42
2020 Project management 77 23 19
2019 Communications or public affairs 90 10 10
2019 Science and technology 86 14 89
2019 Administration and operations 88 12 41
2019 Human resources 86 14 16
2019 Financial management 83 17 19
2019 Information management 63 37 11
2019 Information technology 90 10 10
2019 Data sciences 92 8 11
2019 Policy 78 22 46
2019 Project management 74 26 22
2019 None of the above 81 19 16
2017 Communications or public affairs 83 17 24
2017 Science and technology 82 18 97
2017 Administration and operations 72 28 44
2017 Human resources 86 14 19
2017 Financial management 61 39 10
2017 Information management 74 26 15
2017 Information technology 68 32 25
2017 Policy 82 18 48
2017 Project management 81 19 16
2017 None of the above 67 33 18
2014 Communications or public affairs 79 21 24
2014 Science and technology 77 23 85
2014 Administration and operations 82 18 52
2014 Human resources 91 9 22
2014 Financial management 58 42 17
2014 Information management 78 22 17
2014 Information technology 73 27 18
2014 Other services to the public 85 15 14
2014 None of the above 85 15 43

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 39 50 11 0 0 0 0 89 0 10
2020 Science and technology 40 47 6 5 2 0 0 87 7 59
2020 Administration and operations 52 28 8 0 8 0 4 84 8 25
2020 Human resources 57 34 0 0 9 0 0 91 9 11
2020 Financial management 58 17 8 17 0 0 0 75 17 12
2020 Information technology 60 32 0 0 0 0 7 100 0 10
2020 Policy 41 38 6 9 3 3 0 82 12 34
2020 Project management 74 19 0 7 0 0 0 93 7 15
2019 Science and technology 57 24 5 9 5 0 0 81 14 76
2019 Administration and operations 62 23 8 6 0 0 0 86 6 36
2019 Human resources 35 65 0 0 0 0 0 100 0 14
2019 Financial management 81 7 7 0 6 0 0 88 6 16
2019 Data sciences 34 49 8 9 0 0 0 83 9 10
2019 Policy 53 37 0 11 0 0 0 89 11 36
2019 Project management 49 36 0 9 6 0 0 85 15 16
2019 None of the above 51 42 0 7 0 0 0 93 7 13
2017 Communications or public affairs 41 40 5 10 5 0 0 80 15 20
2017 Science and technology 60 26 7 3 3 1 0 88 5 79
2017 Administration and operations 55 29 6 6 0 3 0 87 7 32
2017 Human resources 62 26 7 0 0 0 5 93 0 16
2017 Information management 56 44 0 0 0 0 0 100 0 11
2017 Information technology 35 35 6 12 13 0 0 70 25 17
2017 Policy 54 29 5 5 2 0 4 87 8 40
2017 Project management 70 30 0 0 0 0 0 100 0 13
2017 None of the above 60 33 8 0 0 0 0 92 0 12
2014 Communications or public affairs 32 42 5 21 0 0 0 74 21 19
2014 Science and technology 55 37 3 3 2 0 0 92 5 66
2014 Administration and operations 59 28 4 4 5 0 0 87 9 43
2014 Human resources 49 32 0 5 5 9 0 89 11 20
2014 Financial management 39 61 0 0 0 0 0 100 0 10
2014 Information management 62 31 0 7 0 0 0 93 7 13
2014 Information technology 62 23 0 8 8 0 0 85 15 13
2014 Other services to the public 51 40 0 0 9 0 0 91 9 12
2014 None of the above 53 28 9 8 3 0 0 80 10 37

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 25 8 12 0 4 4 79 13 24
2020 Federal regulators 50 27 7 9 2 5 0 80 12 42
2020 Compliance, inspection and enforcement 44 34 4 0 6 3 9 89 7 30
2020 Communications or public affairs 64 21 6 3 1 2 3 89 4 98
2020 Security 34 17 32 17 0 0 0 51 17 12
2020 Science and technology 46 33 9 4 2 3 3 85 6 1035
2020 Library services 57 43 0 0 0 0 0 100 0 11
2020 Administration and operations 56 28 6 3 2 2 2 88 6 282
2020 Human resources 53 31 6 2 5 1 2 86 7 88
2020 Financial management 56 24 7 4 2 4 3 86 6 98
2020 Procurement 74 9 4 0 4 4 4 91 5 22
2020 Real property 59 18 13 4 0 0 6 82 4 31
2020 Materiel management 33 31 10 10 0 10 7 77 12 12
2020 Information management 61 20 11 0 3 2 3 85 3 58
2020 Information technology 51 29 6 3 1 6 4 89 4 112
2020 Internal audit 38 39 0 0 8 0 16 91 9 12
2020 Evaluation 70 20 0 0 0 0 10 100 0 10
2020 Data sciences 43 36 8 4 2 3 3 84 7 87
2020 Policy 49 28 8 5 2 5 3 84 8 485
2020 Project management 48 33 7 5 0 4 3 87 5 144
2020 Other services to the public 57 22 0 3 8 10 0 87 13 30
2020 None of the above 52 24 7 5 4 3 4 82 10 117
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 48 15 0 57 43 24
2020 Federal regulators 29 45 23 2 61 39 42
2020 Compliance, inspection and enforcement 19 52 26 3 74 26 30
2020 Communications or public affairs 32 46 21 0 59 41 98
2020 Security 42 42 17 0 50 50 12
2020 Science and technology 30 46 22 2 60 40 1038
2020 Library services 22 43 35 0 66 34 11
2020 Administration and operations 40 47 12 1 54 46 284
2020 Human resources 43 50 6 1 53 47 89
2020 Financial management 38 52 10 0 58 42 98
2020 Procurement 52 39 4 4 43 57 22
2020 Real property 38 35 24 3 48 52 31
2020 Materiel management 47 17 36 0 26 74 12
2020 Information management 25 56 19 0 69 31 58
2020 Information technology 25 53 21 1 68 32 112
2020 Internal audit 37 31 16 17 46 54 12
2020 Evaluation 36 36 18 9 50 50 11
2020 Data sciences 27 50 18 6 65 35 87
2020 Policy 33 50 16 1 61 39 486
2020 Project management 31 46 22 2 60 40 144
2020 Other services to the public 36 44 17 3 55 45 30
2020 None of the above 38 39 21 2 51 49 117

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 52 48 12
2020 Communications or public affairs 31 69 32
2020 Science and technology 38 62 317
2020 Administration and operations 33 67 114
2020 Human resources 44 56 38
2020 Financial management 39 61 38
2020 Procurement 33 67 11
2020 Real property 52 48 11
2020 Information management 33 67 15
2020 Information technology 14 86 28
2020 Data sciences 20 80 23
2020 Policy 33 67 160
2020 Project management 16 84 44
2020 Other services to the public 25 75 11
2020 None of the above 24 76 45

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Federal regulators 8 8 8 34 33 8 0 18 74 12
2020 Communications or public affairs 16 24 13 19 28 0 0 40 47 31
2020 Science and technology 8 18 18 24 29 1 3 27 55 318
2020 Administration and operations 7 13 17 22 38 0 3 21 62 114
2020 Human resources 3 24 13 25 28 2 5 29 58 38
2020 Financial management 11 18 13 27 24 3 5 31 55 38
2020 Procurement 0 16 8 21 54 0 0 16 75 11
2020 Real property 8 34 0 39 19 0 0 42 58 11
2020 Information management 13 26 14 27 20 0 0 39 47 15
2020 Information technology 3 10 25 29 33 0 0 13 62 28
2020 Data sciences 0 35 16 19 24 0 5 37 46 23
2020 Policy 6 17 9 31 33 1 4 23 68 160
2020 Project management 5 9 18 20 42 5 2 14 66 44
2020 Other services to the public 0 10 6 17 59 9 0 11 83 11
2020 None of the above 10 23 13 20 28 2 3 35 51 44

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Federal regulators 0 8 8 34 50 0 0 8 84 12
2020 Communications or public affairs 7 15 22 20 37 0 0 22 56 32
2020 Science and technology 6 15 13 22 41 1 2 22 64 318
2020 Administration and operations 3 13 15 24 43 1 2 16 69 114
2020 Human resources 5 20 13 13 44 0 5 27 60 37
2020 Financial management 9 15 18 8 48 3 0 25 57 38
2020 Procurement 0 8 8 16 67 0 0 8 84 11
2020 Real property 0 42 0 39 19 0 0 42 58 11
2020 Information management 0 13 20 13 47 0 7 14 64 15
2020 Information technology 7 10 15 33 35 0 0 17 68 28
2020 Data sciences 0 23 29 24 21 4 0 24 46 23
2020 Policy 3 14 8 21 51 1 2 18 74 160
2020 Project management 2 13 19 22 42 0 2 16 65 44
2020 Other services to the public 0 15 0 10 67 0 8 16 84 11
2020 None of the above 4 14 7 33 38 0 4 19 73 44

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 21 23 8 8 4 4 57 17 24
2020 Federal regulators 40 19 14 9 8 2 7 65 19 42
2020 Compliance, inspection and enforcement 35 29 7 3 10 0 16 76 15 30
2020 Communications or public affairs 44 19 9 8 10 0 8 70 20 97
2020 Security 33 25 9 25 9 0 0 58 33 12
2020 Science and technology 52 15 9 4 3 2 14 81 8 1035
2020 Library services 39 17 8 9 0 0 26 77 12 11
2020 Administration and operations 36 21 12 10 8 1 11 65 21 283
2020 Human resources 36 17 13 15 11 0 10 58 28 89
2020 Financial management 40 20 16 11 7 0 7 64 19 98
2020 Procurement 32 13 16 13 13 0 13 52 30 22
2020 Real property 47 20 7 10 3 0 13 77 15 31
2020 Materiel management 62 19 7 5 7 0 0 81 11 12
2020 Information management 36 21 15 7 5 0 17 68 14 58
2020 Information technology 35 19 18 6 12 3 7 60 20 111
2020 Internal audit 38 0 14 8 16 0 24 50 31 12
2020 Evaluation 27 18 18 18 0 0 18 56 22 11
2020 Data sciences 40 18 11 5 4 3 18 74 11 87
2020 Policy 47 15 14 7 6 2 9 70 14 483
2020 Project management 41 21 10 8 5 3 11 73 15 144
2020 Other services to the public 49 7 6 6 12 6 15 70 23 30
2020 None of the above 42 20 11 5 6 2 14 75 13 116
2019 Client contact centre 33 11 18 14 19 0 6 47 35 31
2019 Federal regulators 40 17 20 8 11 0 3 59 20 35
2019 Compliance, inspection and enforcement 65 11 6 6 0 0 12 86 7 17
2019 Communications or public affairs 44 12 13 10 10 2 8 62 23 98
2019 Access to information and privacy 59 8 8 16 8 0 0 67 24 13
2019 Security 24 6 12 19 19 6 16 38 47 16
2019 Science and technology 49 16 11 6 4 2 13 76 11 980
2019 Library services 24 15 17 8 0 19 17 61 13 12
2019 Administration and operations 39 17 12 9 15 0 8 61 26 270
2019 Human resources 31 18 11 19 12 0 9 54 34 106
2019 Financial management 30 19 19 10 16 1 5 52 28 102
2019 Procurement 40 10 21 8 14 3 5 54 24 33
2019 Real property 42 26 22 2 5 0 3 69 8 36
2019 Materiel management 26 26 32 10 7 0 0 52 16 10
2019 Information management 38 23 11 7 11 0 10 67 20 63
2019 Information technology 36 19 15 7 13 3 7 61 22 106
2019 Internal audit 36 28 28 0 7 0 0 64 7 14
2019 Data sciences 49 21 12 2 6 3 7 77 10 74
2019 Policy 38 22 13 10 12 0 5 64 23 407
2019 Project management 39 15 18 11 10 1 7 58 22 137
2019 Other services to the public 31 10 18 10 18 4 9 47 32 43
2019 None of the above 47 18 12 9 7 2 5 70 17 153
2018 Client contact centre 34 13 14 30 5 0 4 49 37 25
2018 Federal regulators 47 23 10 15 5 0 0 70 20 39
2018 Compliance, inspection and enforcement 47 8 9 15 4 0 17 66 23 25
2018 Communications or public affairs 32 22 14 10 11 0 11 61 24 100
2018 Access to information and privacy 61 20 10 0 0 0 10 89 0 10
2018 Security 15 19 15 15 29 0 7 37 47 13
2018 Science and technology 53 14 10 4 3 2 14 80 9 958
2018 Administration and operations 37 19 12 9 16 0 7 60 27 268
2018 Human resources 37 11 14 17 17 1 4 50 35 93
2018 Financial management 34 20 19 6 13 2 6 58 21 113
2018 Procurement 54 0 20 3 16 3 3 58 21 28
2018 Real property 34 25 12 12 13 0 4 61 26 40
2018 Information management 36 14 17 10 6 4 14 61 19 56
2018 Information technology 42 10 15 14 14 1 5 55 29 91
2018 Internal audit 14 21 15 7 7 7 29 55 22 13
2018 Data sciences 46 14 12 7 8 0 13 69 17 68
2018 Policy 39 18 11 11 11 1 8 63 24 369
2018 Project management 35 20 10 8 11 4 11 65 22 118
2018 Other services to the public 35 26 2 8 5 8 17 81 17 35
2018 None of the above 43 15 13 6 9 2 12 67 17 132
Report a problem on this page
Date modified: