2020 Public Service Employee Survey Results for Natural Resources Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	53	0	10	5	0	0	86	14	56
2020	Non-shift worker	37	46	4	11	2	0	0	83	13	2809

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	24	3	3	3	2	6	90	7	55
2020	Non-shift worker	77	16	3	2	1	1	1	94	3	2797
2017	Shift worker	62	20	7	6	3	0	1	84	9	62
2017	Non-shift worker	68	22	5	2	1	1	1	91	3	2630
2014	Shift worker	58	30	4	6	1	1	0	89	7	86
2014	Non-shift worker	67	21	5	3	1	1	1	90	4	2880

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	39	10	2	8	80	10	56
2020	Non-shift worker	35	43	9	10	2	78	13	2801
2019	Shift worker	47	39	8	6	1	86	7	70
2019	Non-shift worker	51	32	6	7	3	83	11	2752
2017	Shift worker	43	47	3	6	2	90	7	62
2017	Non-shift worker	45	37	6	8	4	82	12	2641
2014	Shift worker	36	45	9	7	2	81	10	86
2014	Non-shift worker	46	33	7	8	6	79	14	2880

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	35	9	9	2	3	80	11	56
2020	Non-shift worker	34	40	11	9	4	1	75	13	2796
2019	Shift worker	27	33	21	11	7	0	60	18	69
2019	Non-shift worker	33	38	13	11	4	1	72	15	2746
2018	Shift worker	34	39	8	16	3	0	73	19	58
2018	Non-shift worker	26	45	12	11	5	1	72	16	2617
2017	Shift worker	40	33	4	13	10	0	73	23	62
2017	Non-shift worker	29	41	14	10	5	1	71	16	2641
2014	Shift worker	20	34	22	18	4	1	54	23	86
2014	Non-shift worker	26	38	14	14	7	1	65	21	2879

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	29	10	7	3	0	81	10	56
2020	Non-shift worker	50	34	8	6	2	1	84	8	2784
2019	Shift worker	51	31	11	7	1	0	81	8	70
2019	Non-shift worker	55	31	7	5	2	0	86	6	2736
2017	Shift worker	58	31	6	5	0	0	89	5	62
2017	Non-shift worker	56	32	6	5	1	0	88	6	2632
2014	Shift worker	44	41	10	3	1	1	86	4	86
2014	Non-shift worker	49	36	7	5	2	0	85	8	2879

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	26	16	6	2	1	2	76	8	56
2020	Non-shift worker	46	32	9	8	4	0	0	78	12	2792
2019	Shift worker	40	29	15	12	3	0	1	70	15	70
2019	Non-shift worker	47	30	10	7	5	0	0	78	13	2743
2018	Shift worker	53	20	12	10	1	3	0	75	12	58
2018	Non-shift worker	44	34	10	8	5	0	1	78	12	2614
2017	Shift worker	44	38	3	9	0	0	5	87	9	62
2017	Non-shift worker	44	32	10	8	5	0	1	77	13	2637
2014	Shift worker	36	32	13	15	1	1	1	70	17	86
2014	Non-shift worker	39	33	13	8	5	0	1	73	14	2881

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	32	16	2	5	78	6	56
2020	Non-shift worker	41	39	10	7	3	80	9	2807
2019	Shift worker	37	45	10	7	2	82	8	69
2019	Non-shift worker	40	37	11	8	5	77	12	2753
2018	Shift worker	42	40	15	4	0	82	4	58
2018	Non-shift worker	37	41	11	7	4	78	11	2604
2017	Shift worker	37	36	17	8	1	74	10	62
2017	Non-shift worker	35	45	10	7	3	80	10	2643
2014	Shift worker	32	50	9	7	3	81	10	86
2014	Non-shift worker	30	45	11	9	4	75	14	2882

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	29	11	13	2	3	73	15	56
2020	Non-shift worker	34	38	13	9	5	0	72	15	2805
2019	Shift worker	32	30	20	17	2	0	62	19	70
2019	Non-shift worker	31	36	13	13	7	0	67	19	2748
2018	Shift worker	38	32	15	10	3	3	71	13	57
2018	Non-shift worker	28	35	15	12	9	0	63	21	2612
2017	Shift worker	28	45	16	9	3	0	73	12	62
2017	Non-shift worker	28	36	15	12	8	0	64	20	2640
2014	Shift worker	25	34	19	14	7	1	60	21	86
2014	Non-shift worker	22	36	16	14	11	0	58	25	2880

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	41	16	11	2	0	70	13	56
2020	Non-shift worker	35	41	10	9	4	0	76	13	2790
2019	Shift worker	30	29	22	10	7	2	60	17	69
2019	Non-shift worker	31	40	12	12	5	0	71	17	2740
2018	Shift worker	28	54	10	8	0	0	82	8	58
2018	Non-shift worker	29	41	12	12	5	0	70	18	2618
2017	Shift worker	37	45	4	12	3	0	81	14	61
2017	Non-shift worker	30	41	12	11	6	0	71	17	2641

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	45	2	10	3	0	0	85	13	56
2020	Non-shift worker	46	38	9	5	2	0	0	84	7	2793
2019	Shift worker	37	39	12	6	4	2	1	78	11	70
2019	Non-shift worker	40	39	10	7	3	0	0	80	10	2743
2018	Shift worker	36	45	13	4	1	1	0	82	5	56
2018	Non-shift worker	41	41	10	6	2	0	0	82	7	2616
2017	Shift worker	34	48	10	4	2	2	0	84	6	62
2017	Non-shift worker	41	39	10	7	3	1	0	80	10	2641
2014	Shift worker	33	41	8	9	5	3	0	77	15	86
2014	Non-shift worker	38	40	12	6	3	1	0	79	9	2880

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	40	11	6	4	79	10	55
2020	Non-shift worker	38	37	11	9	5	75	14	2801
2019	Shift worker	37	33	12	11	7	70	18	70
2019	Non-shift worker	36	34	12	11	7	71	17	2737
2018	Shift worker	34	42	14	7	3	76	10	57
2018	Non-shift worker	33	37	13	10	7	70	18	2614
2017	Shift worker	37	38	12	9	3	75	12	61
2017	Non-shift worker	32	37	13	11	7	69	18	2641

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	31	11	3	3	0	83	6	56
2020	Non-shift worker	53	33	9	3	1	0	86	5	2781
2019	Shift worker	50	32	13	3	2	2	83	4	69
2019	Non-shift worker	53	32	10	3	2	0	85	5	2733
2018	Shift worker	46	40	14	0	0	0	86	0	56
2018	Non-shift worker	51	35	9	3	2	0	86	5	2596
2017	Shift worker	46	38	11	5	0	0	84	5	62
2017	Non-shift worker	53	35	8	3	1	0	88	4	2635
2014	Shift worker	52	33	11	3	2	0	84	5	86
2014	Non-shift worker	59	30	7	3	1	0	89	4	2880

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	30	11	16	2	6	0	70	19	56
2020	Non-shift worker	37	39	12	7	5	0	0	76	12	2790
2019	Shift worker	25	41	20	8	5	0	1	67	13	70
2019	Non-shift worker	36	36	12	10	5	0	0	72	15	2739
2018	Shift worker	30	45	13	8	4	0	0	75	11	57
2018	Non-shift worker	32	39	13	11	5	0	0	71	16	2606
2017	Shift worker	35	42	13	6	3	2	0	78	9	62
2017	Non-shift worker	33	40	11	10	5	0	0	73	15	2631
2014	Shift worker	18	46	13	9	13	0	0	65	22	86
2014	Non-shift worker	24	43	13	12	8	0	0	67	20	2880

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	30	12	5	5	6	76	11	56
2020	Non-shift worker	44	33	12	6	4	0	77	10	2807
2019	Shift worker	38	30	17	7	7	2	69	14	69
2019	Non-shift worker	42	33	13	8	4	0	75	12	2742
2018	Shift worker	42	31	13	7	4	3	76	11	57
2018	Non-shift worker	39	35	14	8	4	0	74	12	2605
2017	Shift worker	46	31	10	9	4	0	77	13	62
2017	Non-shift worker	40	35	12	8	5	0	76	13	2631
2014	Shift worker	31	33	24	7	6	0	64	12	86
2014	Non-shift worker	33	36	13	11	6	0	70	18	2882

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	47	9	3	3	1	0	85	6	56
2020	Non-shift worker	34	41	13	8	3	1	1	76	11	2799
2019	Shift worker	30	42	19	5	4	0	1	72	9	69
2019	Non-shift worker	32	39	14	9	4	0	1	72	14	2718
2018	Shift worker	40	30	22	5	3	0	0	70	8	57
2018	Non-shift worker	28	37	16	12	6	0	1	66	18	2608
2017	Shift worker	33	44	14	6	3	0	0	77	9	62
2017	Non-shift worker	31	37	14	11	5	0	1	69	16	2636
2014	Shift worker	29	43	14	11	2	0	0	72	14	86
2014	Non-shift worker	27	36	16	13	7	1	1	64	20	2879

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	36	14	3	2	0	81	5	56
2020	Non-shift worker	47	36	10	4	2	0	84	6	2807
2019	Shift worker	46	36	12	2	2	1	83	5	69
2019	Non-shift worker	46	36	10	6	3	0	82	9	2749
2018	Shift worker	49	33	15	3	0	0	82	3	57
2018	Non-shift worker	42	39	11	6	3	0	81	8	2611
2017	Shift worker	46	37	8	7	1	0	84	8	62
2017	Non-shift worker	42	40	10	5	3	0	82	8	2632
2014	Shift worker	37	49	8	5	1	0	86	6	86
2014	Non-shift worker	38	40	11	7	3	0	79	10	2880

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	44	15	0	3	1	82	3	56
2020	Non-shift worker	31	34	18	10	6	1	66	16	2794
2019	Shift worker	62	20	11	6	1	0	82	7	69
2019	Non-shift worker	34	34	17	8	6	1	68	14	2743
2018	Shift worker	52	37	7	4	0	0	90	4	57
2018	Non-shift worker	31	33	19	10	6	1	65	16	2621
2017	Shift worker	41	41	11	3	3	1	83	6	61
2017	Non-shift worker	32	36	17	9	5	1	68	14	2645
2014	Shift worker	34	40	20	3	2	0	75	5	86
2014	Non-shift worker	28	36	17	10	7	1	65	17	2882

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	3	13	33	32	14	3	0	48	17	56
2020	Non-shift worker	7	19	40	24	8	1	1	33	26	2802
2019	Shift worker	10	10	28	25	25	0	1	50	21	68
2019	Non-shift worker	8	21	37	24	8	1	1	33	30	2750
2018	Shift worker	8	23	22	34	11	1	0	46	31	58
2018	Non-shift worker	8	23	38	22	7	0	1	29	32	2607
2017	Shift worker	6	31	29	11	14	2	7	28	41	61
2017	Non-shift worker	9	23	37	20	8	0	3	29	33	2627
2014	Shift worker	10	25	35	19	6	2	2	26	37	86
2014	Non-shift worker	10	26	39	16	6	1	2	23	37	2874

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	8	12	43	26	11	0	78	9	56
2020	Non-shift worker	5	11	25	34	20	2	2	57	17	2785
2019	Shift worker	6	4	26	27	28	8	1	60	11	70
2019	Non-shift worker	7	15	24	32	18	3	1	53	22	2743
2018	Shift worker	3	10	27	20	33	7	0	57	14	58
2018	Non-shift worker	7	18	27	30	14	2	2	45	26	2593
2017	Shift worker	8	18	25	19	18	8	4	42	30	61
2017	Non-shift worker	8	17	28	25	15	3	5	43	27	2623
2014	Shift worker	8	26	15	24	16	6	5	45	38	86
2014	Non-shift worker	10	19	32	22	11	3	3	35	31	2868

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	17	38	17	12	6	1	31	28	56
2020	Non-shift worker	13	23	34	19	8	1	2	28	37	2794
2019	Shift worker	9	21	16	24	24	4	3	52	31	70
2019	Non-shift worker	17	25	29	16	9	1	2	26	43	2739
2018	Shift worker	23	18	17	22	16	3	0	40	43	58
2018	Non-shift worker	19	26	31	14	6	1	2	21	47	2600
2017	Shift worker	20	17	26	10	9	13	5	23	46	61
2017	Non-shift worker	20	26	28	12	7	2	4	20	49	2631
2014	Shift worker	33	23	22	7	9	2	4	17	59	86
2014	Non-shift worker	29	29	25	9	4	1	3	14	61	2872

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	12	27	30	27	3	1	59	13	55
2020	Non-shift worker	7	16	32	29	13	1	1	43	24	2788
2019	Shift worker	2	6	19	34	38	0	0	72	9	69
2019	Non-shift worker	8	16	31	27	16	1	2	44	24	2736
2018	Shift worker	4	8	27	37	24	0	0	61	12	58
2018	Non-shift worker	9	18	32	27	11	1	2	39	28	2600
2017	Shift worker	6	11	28	21	24	6	3	50	19	61
2017	Non-shift worker	9	17	31	26	13	0	3	40	27	2615
2014	Shift worker	14	12	28	26	18	0	2	45	26	86
2014	Non-shift worker	9	19	36	25	9	1	3	34	28	2863

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	10	22	31	21	8	1	57	20	56
2020	Non-shift worker	15	20	28	21	13	1	2	35	36	2795
2019	Shift worker	7	12	15	30	28	0	8	63	20	70
2019	Non-shift worker	15	21	28	20	13	2	2	34	37	2743
2018	Shift worker	6	11	26	33	19	5	0	55	18	58
2018	Non-shift worker	18	25	27	16	9	1	3	27	45	2604
2017	Shift worker	12	15	22	24	17	2	8	45	30	61
2017	Non-shift worker	19	23	28	16	10	1	3	27	44	2629
2014	Shift worker	22	15	19	17	13	8	6	35	43	86
2014	Non-shift worker	23	27	28	13	6	1	3	19	51	2874

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	1	8	19	30	29	11	2	67	11	56
2020	Non-shift worker	6	13	24	31	20	3	3	54	20	2792
2019	Shift worker	5	11	13	20	39	5	6	67	19	70
2019	Non-shift worker	8	15	26	26	18	3	3	47	25	2729
2018	Shift worker	8	10	22	22	28	9	1	56	20	57
2018	Non-shift worker	9	16	28	25	15	3	4	43	27	2596
2017	Shift worker	9	10	23	22	19	12	6	49	23	62
2017	Non-shift worker	10	16	25	25	16	3	6	44	29	2630
2014	Shift worker	14	10	16	26	20	10	5	54	27	86
2014	Non-shift worker	7	15	26	29	14	2	7	47	24	2873

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	6	14	25	30	15	8	3	50	23	56
2020	Non-shift worker	12	22	33	19	10	2	3	31	35	2794
2019	Shift worker	11	13	19	21	29	1	5	54	26	70
2019	Non-shift worker	15	24	31	17	10	2	2	28	40	2741
2018	Shift worker	17	15	26	17	21	5	0	39	33	58
2018	Non-shift worker	18	25	32	13	7	2	3	21	46	2609
2017	Shift worker	12	14	31	13	12	12	5	30	32	61
2017	Non-shift worker	18	25	30	13	7	2	4	22	47	2624
2014	Shift worker	17	26	21	17	11	7	2	30	47	86
2014	Non-shift worker	25	27	28	11	5	1	3	16	55	2877

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	15	34	21	20	3	2	43	21	55
2020	Non-shift worker	5	13	37	30	14	1	1	45	18	2799
2019	Shift worker	2	12	32	25	26	3	0	52	15	70
2019	Non-shift worker	7	15	33	28	14	1	2	43	22	2747

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	18	17	8	6	15	2	63	16	56
2020	Non-shift worker	29	30	16	8	5	7	4	67	14	2803
2019	Shift worker	42	14	20	4	8	8	4	64	13	70
2019	Non-shift worker	31	27	14	10	7	6	5	65	19	2751
2018	Shift worker	26	29	9	10	5	11	11	70	18	58
2018	Non-shift worker	24	33	17	10	7	6	4	63	19	2613
2017	Shift worker	21	37	11	8	6	9	8	70	17	62
2017	Non-shift worker	27	31	15	9	8	6	4	64	20	2643
2014	Shift worker	33	32	11	6	4	11	3	75	12	86
2014	Non-shift worker	30	30	14	10	8	5	3	65	19	2883

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	27	9	6	2	3	0	84	8	55
2020	Non-shift worker	51	27	8	8	5	1	0	79	13	2798
2019	Shift worker	50	22	8	12	7	0	0	72	19	70
2019	Non-shift worker	47	27	9	9	7	1	0	75	16	2749
2018	Shift worker	53	21	10	13	3	0	0	74	16	58
2018	Non-shift worker	41	30	10	10	7	1	1	73	17	2610
2017	Shift worker	48	31	7	1	12	0	0	80	13	62
2017	Non-shift worker	42	31	10	9	7	1	0	74	16	2641
2014	Shift worker	42	37	10	4	6	1	0	79	11	86
2014	Non-shift worker	41	31	9	10	8	1	0	73	17	2883

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	23	10	9	0	0	81	9	55
2020	Non-shift worker	58	29	6	5	2	0	87	7	2791
2019	Shift worker	57	25	7	6	5	0	83	10	70
2019	Non-shift worker	52	31	7	7	3	0	84	10	2749
2018	Shift worker	53	36	2	3	5	0	89	8	58
2018	Non-shift worker	48	34	7	6	3	1	83	10	2609
2017	Shift worker	50	36	5	6	3	0	86	9	62
2017	Non-shift worker	47	35	7	7	3	0	82	10	2638
2014	Shift worker	41	41	11	3	3	0	82	7	86
2014	Non-shift worker	43	38	9	6	3	0	82	9	2882

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	36	14	5	0	0	0	82	5	54
2020	Non-shift worker	51	33	8	4	2	1	0	85	6	2780
2019	Shift worker	46	29	12	8	3	0	2	77	11	70
2019	Non-shift worker	49	32	10	6	2	1	0	82	8	2752
2018	Shift worker	44	35	9	12	0	0	0	79	12	58
2018	Non-shift worker	43	39	10	5	2	1	0	83	7	2611

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	34	10	1	5	5	3	82	7	56
2020	Non-shift worker	52	23	8	4	3	7	4	83	8	2801

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	22	10	5	4	8	7	78	10	56
2020	Non-shift worker	55	25	10	4	3	1	2	83	6	2806
2019	Shift worker	43	19	16	3	8	0	12	71	12	69
2019	Non-shift worker	52	26	12	5	2	1	2	80	7	2749

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	27	12	8	0	0	6	79	8	56
2020	Non-shift worker	46	31	11	6	4	1	0	78	11	2805
2019	Shift worker	39	28	16	7	10	0	0	67	17	70
2019	Non-shift worker	41	32	12	8	5	1	1	74	14	2744
2018	Shift worker	33	39	12	16	0	0	0	72	16	58
2018	Non-shift worker	38	35	13	9	5	0	1	74	14	2603
2017	Shift worker	35	41	12	7	6	0	0	75	13	62
2017	Non-shift worker	39	35	11	9	5	0	0	75	14	2638
2014	Shift worker	29	45	11	8	6	0	0	74	15	86
2014	Non-shift worker	39	35	11	8	6	1	0	75	14	2882

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	23	16	7	0	3	2	77	7	56
2020	Non-shift worker	52	24	12	5	5	1	1	78	10	2802

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	29	10	0	2	7	87	2	56
2020	Non-shift worker	50	29	10	6	4	1	80	10	2809
2019	Shift worker	49	29	13	4	5	0	78	9	70
2019	Non-shift worker	45	31	10	8	5	1	77	13	2736
2018	Shift worker	39	42	8	11	0	0	81	11	58
2018	Non-shift worker	41	33	12	8	5	0	75	13	2590
2017	Shift worker	43	31	15	8	2	2	75	10	62
2017	Non-shift worker	43	32	11	8	5	1	76	13	2638
2014	Shift worker	35	47	9	6	4	0	81	10	86
2014	Non-shift worker	41	33	10	9	6	1	75	15	2880

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	37	63	56
2020	Non-shift worker	40	60	2811

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	20	12	0	0	1	9	86	0	55
2020	Non-shift worker	59	17	6	2	1	5	10	89	3	2808

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	27	8	2	0	0	90	2	56
2020	Non-shift worker	59	24	8	5	3	0	84	9	2809
2019	Shift worker	50	19	18	8	4	0	70	12	70
2019	Non-shift worker	51	28	10	6	4	0	80	10	2754
2018	Shift worker	48	35	10	5	3	0	82	8	58
2018	Non-shift worker	47	28	11	8	5	0	76	13	2602
2017	Shift worker	47	28	14	9	2	0	75	11	61
2017	Non-shift worker	49	28	10	7	5	0	77	13	2641
2014	Shift worker	47	34	11	3	5	0	81	8	86
2014	Non-shift worker	47	29	11	7	5	1	77	12	2882

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	25	8	2	4	22	1	83	7	56
2020	Non-shift worker	38	30	12	6	4	10	0	76	11	2804
2019	Shift worker	39	26	10	3	5	16	2	79	9	70
2019	Non-shift worker	31	31	16	9	6	8	0	67	16	2754
2018	Shift worker	40	28	14	7	1	9	0	75	9	58
2018	Non-shift worker	27	31	18	9	7	8	0	64	17	2610
2017	Shift worker	28	38	10	10	3	12	0	75	14	62
2017	Non-shift worker	25	33	16	10	6	9	0	64	18	2644
2014	Shift worker	19	33	19	7	9	13	0	60	19	86
2014	Non-shift worker	23	33	17	10	6	11	0	63	18	2882

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	34	6	7	4	9	3	82	12	56
2020	Non-shift worker	35	34	15	9	5	3	0	70	14	2804
2019	Shift worker	38	31	17	4	5	5	0	73	10	70
2019	Non-shift worker	27	32	17	12	8	4	0	61	21	2746
2018	Shift worker	41	28	7	13	4	7	0	74	19	58
2018	Non-shift worker	23	34	18	14	9	3	0	58	23	2610
2017	Shift worker	26	41	10	8	9	6	0	71	18	62
2017	Non-shift worker	22	33	18	14	9	4	0	58	24	2639
2014	Shift worker	15	37	21	15	6	6	0	55	23	86
2014	Non-shift worker	19	31	20	16	10	3	0	52	27	2881

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	33	6	7	6	18	2	77	15	56
2020	Non-shift worker	24	34	18	12	6	6	0	61	19	2799
2019	Shift worker	29	29	15	5	8	15	0	68	14	68
2019	Non-shift worker	19	29	21	15	10	7	0	51	27	2740
2018	Shift worker	25	34	18	3	9	11	0	66	13	58
2018	Non-shift worker	15	29	21	18	10	6	0	47	30	2609
2017	Shift worker	20	38	16	6	7	12	0	66	16	62
2017	Non-shift worker	15	29	20	16	11	8	0	49	30	2641
2014	Shift worker	13	26	20	20	7	14	0	46	31	86
2014	Non-shift worker	12	28	21	19	13	7	0	43	34	2881

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	36	13	7	4	9	2	73	12	56
2020	Non-shift worker	24	38	15	14	7	2	0	64	21	2807
2019	Shift worker	32	26	22	5	7	7	0	63	14	70
2019	Non-shift worker	17	30	18	19	12	4	0	49	32	2748
2018	Shift worker	28	33	19	13	5	1	0	62	18	58
2018	Non-shift worker	14	29	20	21	13	3	0	45	35	2613
2017	Shift worker	20	33	15	14	8	9	0	59	24	62
2017	Non-shift worker	16	31	19	19	11	4	0	49	32	2644
2014	Shift worker	13	30	23	23	8	3	0	44	32	86
2014	Non-shift worker	13	31	19	20	14	3	0	45	35	2881

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	18	21	6	6	10	3	62	14	56
2020	Non-shift worker	42	26	16	5	2	6	2	75	8	2809
2019	Shift worker	49	23	7	8	4	7	1	79	13	69
2019	Non-shift worker	36	26	17	6	3	10	1	70	10	2752

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	42	19	4	4	0	74	8	56
2020	Non-shift worker	24	46	17	8	3	1	71	12	2806
2019	Shift worker	33	35	15	11	2	3	70	14	70
2019	Non-shift worker	19	43	20	12	4	2	63	16	2747
2018	Shift worker	37	31	25	5	1	1	69	6	57
2018	Non-shift worker	19	43	19	13	5	1	63	17	2615
2017	Shift worker	26	42	21	4	5	2	69	9	61
2017	Non-shift worker	21	42	20	11	4	2	64	16	2638
2014	Shift worker	18	42	21	10	6	3	61	17	86
2014	Non-shift worker	21	42	19	10	5	2	65	16	2882

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	35	16	5	4	10	3	72	10	55
2020	Non-shift worker	18	39	21	13	5	4	0	60	18	2785
2019	Shift worker	22	34	19	8	6	9	1	63	15	70
2019	Non-shift worker	13	31	24	18	7	5	0	47	27	2735

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	25	15	7	10	1	2	66	18	56
2020	Non-shift worker	27	37	15	11	5	3	2	68	17	2801
2019	Shift worker	25	39	11	11	7	6	2	68	20	70
2019	Non-shift worker	28	36	14	12	5	3	2	67	18	2750
2018	Shift worker	32	34	20	4	8	1	0	67	12	58
2018	Non-shift worker	27	38	15	11	5	3	1	68	16	2613
2017	Shift worker	25	47	6	14	5	2	1	74	20	62
2017	Non-shift worker	30	38	12	10	5	4	1	72	15	2632
2014	Shift worker	21	43	12	12	6	5	1	68	19	86
2014	Non-shift worker	34	38	11	8	4	4	1	76	13	2879

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	31	10	3	5	3	81	8	56
2020	Non-shift worker	32	38	19	6	3	2	72	9	2796
2019	Shift worker	31	40	14	9	2	4	74	12	70
2019	Non-shift worker	29	36	20	9	4	2	67	13	2742
2018	Shift worker	23	45	24	4	0	4	71	4	58
2018	Non-shift worker	26	40	20	8	3	1	68	12	2606

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	18	19	6	7	11	1	64	15	56
2020	Non-shift worker	22	23	18	12	9	12	3	54	24	2801
2019	Shift worker	24	30	12	11	8	15	1	63	22	70
2019	Non-shift worker	20	21	20	12	12	12	3	49	28	2746
2018	Shift worker	29	23	18	11	8	8	3	59	21	58
2018	Non-shift worker	17	24	20	13	13	11	2	48	29	2614
2017	Shift worker	18	32	19	12	8	10	1	56	22	62
2017	Non-shift worker	16	23	16	14	13	13	3	47	33	2634
2014	Shift worker	10	21	25	15	10	18	0	38	31	86
2014	Non-shift worker	15	21	17	16	16	12	2	42	37	2880

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	46	13	8	3	3	0	75	11	55
2020	Non-shift worker	24	33	18	13	8	3	0	59	22	2803
2019	Shift worker	35	25	14	8	11	7	0	64	21	70
2019	Non-shift worker	21	31	18	15	11	3	0	54	27	2748
2018	Shift worker	26	32	20	12	7	3	0	60	20	57
2018	Non-shift worker	18	33	19	16	12	2	0	52	28	2612
2017	Shift worker	19	52	12	9	9	0	0	70	18	62
2017	Non-shift worker	20	33	17	15	11	4	0	55	28	2637
2014	Shift worker	13	31	16	23	11	6	0	47	36	86
2014	Non-shift worker	17	31	17	18	14	3	1	49	33	2882

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	18	26	21	6	9	5	15	55	19	55
2020	Non-shift worker	21	26	17	16	14	3	3	50	32	2808
2019	Shift worker	33	15	14	8	18	4	7	54	29	70
2019	Non-shift worker	20	26	15	16	18	3	3	49	36	2752
2018	Shift worker	21	26	9	17	12	6	9	56	34	58
2018	Non-shift worker	18	26	15	16	21	2	2	46	39	2616
2017	Shift worker	11	39	15	17	9	0	10	56	28	62
2017	Non-shift worker	16	24	14	18	21	3	3	43	42	2639
2014	Shift worker	11	16	18	20	23	8	4	31	49	85
2014	Non-shift worker	12	21	14	20	27	2	3	36	50	2879

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	29	7	3	0	0	9	88	3	56
2020	Non-shift worker	50	24	13	5	3	1	4	77	9	2810
2019	Shift worker	62	16	7	6	0	2	7	86	6	70
2019	Non-shift worker	50	24	13	4	3	1	4	79	7	2751

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	23	22	2	2	2	6	73	3	56
2020	Non-shift worker	47	27	13	6	3	1	3	77	10	2807
2019	Shift worker	46	22	9	5	11	2	5	73	17	67
2019	Non-shift worker	46	24	15	6	4	2	4	74	10	2741

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	78	6	5	2	2	1	6	91	3	56
2020	Non-shift worker	76	8	4	2	3	4	4	91	5	2800
2019	Shift worker	77	6	4	2	5	2	5	88	7	69
2019	Non-shift worker	74	8	4	2	2	4	4	90	5	2740

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	26	2	0	0	1	8	98	0	56
2020	Non-shift worker	75	10	4	1	1	3	7	94	2	2802
2019	Shift worker	78	6	3	2	1	5	6	94	3	70
2019	Non-shift worker	79	5	2	1	1	2	9	95	2	2736

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	35	29	6	2	6	0	62	8	55
2020	Non-shift worker	24	45	16	7	3	4	0	72	11	2811
2019	Shift worker	27	44	14	5	6	3	1	74	12	70
2019	Non-shift worker	21	42	19	9	4	4	0	66	14	2747
2018	Shift worker	23	44	18	11	1	2	0	69	13	57
2018	Non-shift worker	21	40	22	8	5	4	0	63	14	2622
2017	Shift worker	17	56	15	6	4	1	0	74	11	62
2017	Non-shift worker	21	39	19	10	6	5	1	63	17	2639

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	34	8	3	3	0	86	6	56
2020	Non-shift worker	38	40	12	5	3	3	80	8	2801
2019	Shift worker	54	28	10	2	4	3	84	6	70
2019	Non-shift worker	36	37	14	6	3	3	76	10	2729
2018	Shift worker	48	43	3	4	1	0	91	6	57
2018	Non-shift worker	38	41	12	4	2	2	81	7	2603
2017	Shift worker	42	44	7	4	1	2	87	6	62
2017	Non-shift worker	38	40	12	4	2	3	81	7	2642
2014	Shift worker	36	46	9	5	0	4	86	5	86
2014	Non-shift worker	40	37	12	4	3	3	80	7	2878

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	27	11	0	5	9	1	82	5	56
2020	Non-shift worker	39	36	12	5	2	5	1	80	7	2800
2019	Shift worker	50	25	13	3	6	2	2	77	9	69
2019	Non-shift worker	40	36	13	4	2	4	0	80	7	2736
2018	Shift worker	37	44	13	1	3	1	0	82	5	58
2018	Non-shift worker	39	38	14	4	2	4	0	80	6	2607
2017	Shift worker	39	46	8	1	3	3	0	87	5	61
2017	Non-shift worker	37	36	15	4	2	7	0	78	6	2638
2014	Shift worker	38	40	9	3	0	9	0	86	3	86
2014	Non-shift worker	40	35	13	3	2	6	0	81	5	2881

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	33	10	1	6	10	3	79	9	56
2020	Non-shift worker	33	31	16	6	3	10	1	72	10	2810

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	34	13	4	3	2	1	80	7	56
2020	Non-shift worker	43	31	10	5	3	5	2	80	9	2799

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	29	8	3	0	1	89	3	56
2020	Non-shift worker	55	31	7	4	2	1	87	6	2799
2019	Shift worker	62	23	13	2	0	0	85	2	70
2019	Non-shift worker	49	33	9	5	3	0	83	8	2745
2018	Shift worker	53	38	8	0	0	0	92	0	58
2018	Non-shift worker	46	37	10	4	3	0	84	7	2608
2017	Shift worker	44	43	7	7	0	0	87	7	62
2017	Non-shift worker	44	38	10	5	3	0	82	8	2642
2014	Shift worker	41	44	9	2	3	1	86	5	86
2014	Non-shift worker	44	36	11	5	3	1	80	9	2877

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	25	19	2	0	0	79	2	56
2020	Non-shift worker	44	32	13	6	3	1	77	9	2796
2019	Shift worker	47	26	24	2	0	2	74	2	70
2019	Non-shift worker	39	32	15	8	5	1	72	13	2745
2018	Shift worker	47	34	7	11	0	2	82	11	58
2018	Non-shift worker	37	33	17	8	5	1	70	13	2608
2017	Shift worker	36	42	11	7	4	0	78	11	62
2017	Non-shift worker	35	34	16	8	5	1	70	14	2641
2014	Shift worker	32	41	14	9	4	0	73	13	86
2014	Non-shift worker	28	36	18	11	6	1	64	17	2882

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	28	11	6	2	0	81	8	56
2020	Non-shift worker	42	35	13	6	3	1	78	9	2774
2019	Shift worker	47	26	19	5	2	0	74	7	69
2019	Non-shift worker	37	35	14	9	4	0	72	13	2740
2018	Shift worker	48	34	8	10	0	0	81	10	57
2018	Non-shift worker	34	37	16	8	4	0	71	12	2596
2017	Shift worker	31	49	14	2	4	0	80	6	62
2017	Non-shift worker	34	37	16	9	4	0	71	13	2641
2014	Shift worker	32	35	17	7	8	1	68	15	86
2014	Non-shift worker	27	37	18	11	6	0	64	18	2880

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	21	17	12	3	5	4	65	17	56
2020	Non-shift worker	40	25	17	9	5	4	1	68	15	2803
2019	Shift worker	44	17	26	5	5	2	1	63	10	70
2019	Non-shift worker	34	25	19	11	7	3	1	61	19	2749
2018	Shift worker	25	27	21	12	5	5	5	57	20	58
2018	Non-shift worker	32	28	19	11	7	3	1	62	18	2604
2017	Shift worker	31	32	9	10	10	8	0	68	22	62
2017	Non-shift worker	31	27	18	11	7	5	1	62	19	2639
2014	Shift worker	23	33	24	10	4	4	1	59	15	86
2014	Non-shift worker	29	26	20	11	8	5	1	58	21	2879

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	39	31	30	56
2020	Non-shift worker	26	41	33	2808
2019	Shift worker	30	38	33	70
2019	Non-shift worker	30	37	33	2756
2018	Shift worker	27	36	37	58
2018	Non-shift worker	28	40	32	2623
2017	Shift worker	31	37	31	62
2017	Non-shift worker	27	40	33	2644
2014	Shift worker	41	32	27	86
2014	Non-shift worker	26	40	34	2879

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Shift worker	21	16	17	0	37	10	20
2020	Non-shift worker	19	23	35	5	11	6	715
2019	Shift worker	9	5	11	20	54	0	19
2019	Non-shift worker	17	20	32	8	16	7	814
2018	Shift worker	10	0	16	10	64	0	14
2018	Non-shift worker	19	21	34	6	13	6	721
2017	Shift worker	21	9	14	0	56	0	18
2017	Non-shift worker	18	17	36	6	16	6	701
2014	Shift worker	8	27	11	16	9999	38	30
2014	Non-shift worker	19	22	37	11	9999	12	771

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	55
2020	Non-shift worker	9	91	2804
2018	Shift worker	7	93	58
2018	Non-shift worker	12	88	2612

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	16	6	7	5	35	3	71	19	56
2020	Non-shift worker	17	14	15	6	4	36	8	55	18	2806
2019	Shift worker	28	16	17	3	4	21	11	65	9	70
2019	Non-shift worker	16	14	17	7	6	31	8	50	22	2749
2018	Shift worker	20	15	14	0	6	29	17	64	11	58
2018	Non-shift worker	14	16	21	7	6	31	6	47	20	2613
2017	Shift worker	23	16	19	3	3	23	13	61	10	62
2017	Non-shift worker	14	17	18	6	7	31	7	49	21	2640
2014	Shift worker	19	16	10	5	8	33	8	60	23	86
2014	Non-shift worker	15	17	17	6	6	30	8	52	20	2881

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	25	11	6	2	17	0	78	9	56
2020	Non-shift worker	32	32	14	6	3	11	1	74	10	2804
2019	Shift worker	44	32	15	1	2	6	0	81	4	70
2019	Non-shift worker	32	29	16	6	4	11	1	69	12	2750
2018	Shift worker	27	29	18	3	8	14	0	66	13	58
2018	Non-shift worker	28	33	19	6	4	9	1	68	11	2607
2017	Shift worker	40	32	12	2	4	7	3	80	7	60
2017	Non-shift worker	29	33	16	6	5	10	1	69	13	2641
2014	Shift worker	22	29	16	8	3	19	2	65	15	86
2014	Non-shift worker	27	30	18	6	4	13	1	67	12	2877

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	16	17	0	2	37	1	71	3	55
2020	Non-shift worker	18	13	17	3	3	40	7	57	11	2796
2019	Shift worker	34	11	18	0	2	26	10	70	2	70
2019	Non-shift worker	18	13	20	4	3	35	7	54	12	2746
2018	Shift worker	25	13	15	1	2	29	14	67	6	58
2018	Non-shift worker	15	15	22	4	3	35	6	51	11	2610
2017	Shift worker	19	20	15	3	1	27	13	66	8	62
2017	Non-shift worker	15	16	19	3	3	38	7	55	11	2640
2014	Shift worker	14	16	14	2	0	36	17	65	5	86
2014	Non-shift worker	15	14	18	3	2	40	7	55	11	2881

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	23	13	2	2	17	0	80	4	56
2020	Non-shift worker	33	31	16	4	3	12	1	74	7	2801
2019	Shift worker	46	26	18	1	2	7	1	78	3	69
2019	Non-shift worker	33	29	17	4	3	13	1	72	8	2740
2018	Shift worker	33	26	15	4	2	17	1	73	8	58
2018	Non-shift worker	29	32	20	3	2	13	1	71	7	2613
2017	Shift worker	34	36	15	4	1	5	4	78	5	62
2017	Non-shift worker	30	31	17	3	3	14	2	73	7	2636
2014	Shift worker	25	37	14	1	0	19	5	81	1	86
2014	Non-shift worker	27	30	18	3	2	18	1	71	7	2879

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	24	14	11	10	0	0	65	21	56
2020	Non-shift worker	42	27	16	7	7	0	2	70	14	2804

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	31	19	8	10	3	0	61	19	56
2020	Non-shift worker	33	29	20	9	7	0	1	63	17	2802
2019	Shift worker	34	18	14	12	20	2	0	53	33	70
2019	Non-shift worker	24	29	21	11	14	0	1	53	26	2751
2018	Shift worker	25	14	22	19	20	0	0	40	39	58
2018	Non-shift worker	21	29	22	12	14	0	1	50	27	2619
2017	Shift worker	24	30	22	6	12	0	5	57	19	62
2017	Non-shift worker	26	26	21	12	13	0	2	53	26	2634

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	35	24	3	6	0	67	9	56
2020	Non-shift worker	18	26	29	16	11	0	44	27	2804
2019	Shift worker	42	29	17	10	1	0	71	12	69
2019	Non-shift worker	19	31	26	15	9	1	50	24	2741
2018	Shift worker	27	28	30	11	5	0	55	15	58
2018	Non-shift worker	15	28	28	17	12	1	43	29	2617
2017	Shift worker	34	24	23	9	7	2	60	17	62
2017	Non-shift worker	18	27	26	17	11	1	46	28	2637

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	41	10	3	4	3	0	82	8	55
2020	Non-shift worker	26	32	22	11	7	0	1	59	19	2793
2019	Shift worker	52	21	18	7	1	0	2	74	8	70
2019	Non-shift worker	28	32	21	11	6	0	1	62	17	2735
2018	Shift worker	24	47	19	4	5	2	0	72	8	57
2018	Non-shift worker	21	33	23	13	8	0	1	55	22	2606
2017	Shift worker	39	29	20	3	6	0	2	70	9	62
2017	Non-shift worker	25	30	22	14	8	1	2	56	22	2632

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	28	13	11	8	5	1	67	20	56
2020	Non-shift worker	21	25	23	17	12	1	2	47	30	2787
2019	Shift worker	48	17	12	15	7	0	0	66	22	68
2019	Non-shift worker	21	26	22	16	13	1	1	48	29	2728
2018	Shift worker	38	18	31	5	8	0	0	56	13	58
2018	Non-shift worker	16	23	26	19	14	1	1	40	34	2607
2017	Shift worker	31	16	24	12	13	0	4	49	26	62
2017	Non-shift worker	17	22	25	18	15	1	2	41	34	2637

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	27	8	7	1	0	5	83	9	56
2020	Non-shift worker	39	26	17	9	6	1	3	68	15	2789
2019	Shift worker	72	9	13	1	4	0	1	82	5	69
2019	Non-shift worker	46	26	14	6	4	0	4	75	11	2733
2018	Shift worker	57	22	11	2	8	0	0	79	10	58
2018	Non-shift worker	41	25	16	8	5	1	5	69	13	2608
2017	Shift worker	62	22	4	1	3	0	7	91	5	62
2017	Non-shift worker	39	25	15	8	5	1	8	70	14	2633

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	37	13	8	9	0	0	70	17	55
2020	Non-shift worker	26	27	24	12	10	0	1	53	23	2795
2019	Shift worker	51	21	13	12	4	0	0	72	16	69
2019	Non-shift worker	31	30	20	10	8	0	1	62	18	2736
2018	Shift worker	41	25	14	10	10	0	0	66	20	58
2018	Non-shift worker	28	28	22	11	9	0	1	57	21	2608
2017	Shift worker	38	25	20	7	5	2	2	66	13	62
2017	Non-shift worker	29	29	22	12	7	0	1	58	19	2634

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	24	7	7	5	3	6	79	13	56
2020	Non-shift worker	33	23	16	10	9	0	8	62	20	2803

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	34	15	6	0	1	0	79	6	56
2020	Non-shift worker	32	36	19	8	3	1	1	70	11	2801
2019	Shift worker	42	27	14	7	7	3	0	71	14	69
2019	Non-shift worker	27	36	21	9	5	1	1	64	14	2744
2018	Shift worker	49	22	12	9	7	2	0	72	15	58
2018	Non-shift worker	23	35	26	10	5	1	1	59	15	2601
2017	Shift worker	35	28	10	18	6	0	4	65	25	62
2017	Non-shift worker	27	31	22	12	5	1	1	60	18	2629

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	48	8	5	1	5	1	85	7	56
2020	Non-shift worker	28	35	22	9	5	0	1	64	13	2801
2019	Shift worker	49	20	17	7	6	2	0	70	13	70
2019	Non-shift worker	24	35	23	11	6	0	1	60	17	2742
2018	Shift worker	32	29	20	9	7	3	0	63	17	58
2018	Non-shift worker	20	34	25	13	6	0	1	55	19	2604
2017	Shift worker	35	27	25	7	3	1	2	64	11	62
2017	Non-shift worker	24	31	23	14	7	1	1	56	21	2630

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	41	21	6	2	0	1	71	8	56
2020	Non-shift worker	32	34	19	8	5	0	1	67	13	2794
2019	Shift worker	33	29	16	10	10	0	2	63	20	69
2019	Non-shift worker	28	32	21	11	6	0	1	61	18	2733
2018	Shift worker	33	37	7	14	6	4	0	72	20	58
2018	Non-shift worker	24	32	25	12	7	0	1	56	18	2604
2017	Shift worker	35	28	20	12	3	0	2	64	15	62
2017	Non-shift worker	28	30	22	12	6	1	1	59	19	2634

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	25	13	5	2	3	0	80	6	55
2020	Non-shift worker	45	28	14	7	5	1	0	73	12	2792
2019	Shift worker	50	23	6	12	7	2	0	74	20	70
2019	Non-shift worker	43	25	16	9	6	0	1	69	15	2736

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	39	14	6	3	0	0	76	9	56
2020	Non-shift worker	27	30	25	11	7	0	0	57	18	2798

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	41	14	6	1	0	1	78	8	56
2020	Non-shift worker	28	34	22	10	4	0	0	63	15	2793
2019	Shift worker	47	31	11	8	3	0	0	78	11	69
2019	Non-shift worker	35	33	18	9	4	0	1	69	13	2722
2018	Shift worker	35	39	10	13	1	0	2	76	14	57
2018	Non-shift worker	27	33	22	10	5	0	1	61	16	2592
2017	Shift worker	43	31	9	6	7	0	4	77	14	62
2017	Non-shift worker	30	33	20	10	6	1	2	64	16	2629

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	34	12	2	1	0	0	84	3	56
2020	Non-shift worker	45	31	15	5	2	0	1	78	7	2787
2019	Shift worker	64	24	10	1	1	0	0	88	2	70
2019	Non-shift worker	57	24	11	4	3	0	1	82	7	2724
2018	Shift worker	53	28	11	2	4	2	0	83	6	57
2018	Non-shift worker	52	25	12	5	4	0	2	79	9	2591
2017	Shift worker	62	22	8	6	0	0	2	86	6	61
2017	Non-shift worker	58	22	12	4	2	0	2	82	6	2642

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	36	18	9	2	0	0	71	11	56
2020	Non-shift worker	29	38	21	7	4	0	0	67	12	2791

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	29	5	1	0	0	3	93	2	56
2020	Non-shift worker	70	17	5	2	1	1	5	92	3	2791
2019	Shift worker	83	9	0	2	2	3	1	96	4	70
2019	Non-shift worker	77	9	4	1	1	1	6	93	2	2725
2018	Shift worker	69	21	2	3	1	0	4	94	5	58
2018	Non-shift worker	72	14	5	2	1	1	5	91	3	2597

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	80	9	1	5	2	0	3	91	7	55
2020	Non-shift worker	79	9	4	2	3	1	3	91	5	2785
2019	Shift worker	77	7	3	4	4	4	2	89	8	70
2019	Non-shift worker	73	12	6	4	3	0	2	87	7	2736
2018	Shift worker	78	14	4	2	2	0	0	91	4	57
2018	Non-shift worker	69	15	6	3	4	1	3	87	7	2601
2017	Shift worker	76	10	7	2	0	2	4	91	2	62
2017	Non-shift worker	72	13	6	4	4	1	2	87	7	2639

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	12	12	7	2	0	1	79	9	56
2020	Non-shift worker	66	21	6	3	1	0	1	89	4	2784
2019	Shift worker	60	27	7	2	2	2	0	89	5	70
2019	Non-shift worker	58	26	10	3	2	0	1	85	5	2734
2018	Shift worker	63	19	15	2	1	0	0	82	4	57
2018	Non-shift worker	53	28	10	4	3	0	1	83	7	2611
2017	Shift worker	56	24	10	3	1	0	5	85	5	62
2017	Non-shift worker	55	28	9	4	2	0	1	85	6	2642

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	73	16	3	6	2	0	1	90	7	56
2020	Non-shift worker	66	17	8	4	3	0	1	85	7	2788
2019	Shift worker	70	15	2	8	2	2	0	87	11	70
2019	Non-shift worker	59	20	10	6	5	0	1	80	10	2728
2018	Shift worker	66	12	16	3	3	0	0	78	6	58
2018	Non-shift worker	53	22	12	6	5	0	1	76	12	2598
2017	Shift worker	66	16	8	3	3	0	4	85	7	62
2017	Non-shift worker	58	19	10	6	5	0	1	79	11	2641

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	11	6	2	2	0	16	89	4	56
2020	Non-shift worker	64	12	5	1	1	0	17	92	3	2797
2019	Shift worker	77	5	4	0	0	2	13	96	0	70
2019	Non-shift worker	61	12	6	2	1	0	18	90	3	2715
2018	Shift worker	69	10	8	1	0	0	12	89	1	57
2018	Non-shift worker	54	14	6	2	1	0	23	88	4	2585
2017	Shift worker	64	18	0	0	0	0	19	100	0	62
2017	Non-shift worker	56	15	4	2	1	0	22	91	4	2635

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	80	6	5	6	0	0	3	89	6	56
2020	Non-shift worker	74	15	5	1	1	0	4	93	2	2802
2019	Shift worker	84	8	5	0	0	2	1	94	0	69
2019	Non-shift worker	75	14	5	1	1	0	4	93	2	2732
2018	Shift worker	78	12	5	0	3	0	2	92	3	58
2018	Non-shift worker	70	17	6	2	0	0	6	92	2	2597
2017	Shift worker	78	6	3	3	3	1	5	90	7	62
2017	Non-shift worker	72	15	4	1	1	0	7	93	2	2628

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	16	10	5	5	0	3	80	9	56
2020	Non-shift worker	69	16	6	3	3	0	2	87	6	2801
2019	Shift worker	73	5	7	6	3	0	6	83	10	70
2019	Non-shift worker	73	13	5	3	3	0	3	88	7	2742
2018	Shift worker	49	15	13	12	8	0	2	66	21	57
2018	Non-shift worker	68	14	6	3	5	1	3	86	8	2602
2017	Shift worker	59	9	16	6	6	0	4	71	13	62
2017	Non-shift worker	66	15	6	3	4	0	4	85	8	2644

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	29	11	5	3	0	2	81	8	56
2020	Non-shift worker	48	29	14	5	3	0	1	78	7	2803
2019	Shift worker	71	15	9	2	1	2	0	87	3	70
2019	Non-shift worker	56	26	12	3	1	0	2	84	5	2731
2018	Shift worker	58	25	17	0	0	0	0	83	0	58
2018	Non-shift worker	49	29	14	4	2	0	2	80	6	2602
2017	Shift worker	44	38	9	5	0	0	4	85	5	60
2017	Non-shift worker	52	29	12	3	2	1	2	83	5	2643

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	47	10	9	5	0	0	77	14	56
2020	Non-shift worker	26	43	23	6	3	0	0	69	8	2808

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	37	39	8	1	0	51	10	56
2020	Non-shift worker	13	35	35	13	4	0	47	17	2802
2019	Shift worker	27	34	32	6	0	0	62	6	70
2019	Non-shift worker	16	36	33	11	4	0	52	15	2753
2018	Shift worker	17	37	39	5	2	0	54	7	58
2018	Non-shift worker	13	33	37	14	4	0	45	18	2619
2017	Shift worker	17	41	27	11	1	2	59	13	62
2017	Non-shift worker	12	31	38	14	6	0	43	19	2647

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	22	35	22	16	0	38	27	55
2020	Non-shift worker	10	20	38	23	8	0	32	30	2791
2019	Shift worker	3	11	33	31	21	2	53	14	70
2019	Non-shift worker	7	18	38	26	11	0	36	25	2731
2018	Shift worker	4	7	37	21	31	0	52	12	58
2018	Non-shift worker	8	19	39	23	10	0	34	27	2595
2017	Shift worker	2	13	30	27	26	2	54	15	62
2017	Non-shift worker	7	20	38	25	11	0	36	26	2638

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	39	12	0	4	11	0	83	4	55
2020	Non-shift worker	38	43	11	5	1	2	0	83	6	2808
2019	Shift worker	28	36	17	8	3	8	0	71	11	70
2019	Non-shift worker	30	43	14	7	3	3	0	75	10	2744
2018	Shift worker	29	46	15	6	3	0	0	76	9	58
2018	Non-shift worker	27	44	16	8	3	2	0	73	11	2615
2017	Shift worker	23	41	16	7	8	2	2	67	16	62
2017	Non-shift worker	23	42	17	9	4	5	0	68	14	2641

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	29	14	1	4	11	0	79	6	55
2020	Non-shift worker	36	35	13	8	4	3	0	74	12	2801

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	22	11	11	7	7	1	68	20	56
2020	Non-shift worker	40	29	11	11	7	2	1	71	18	2802

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	22	5	3	2	23	0	88	6	55
2020	Non-shift worker	51	27	11	3	3	3	1	81	7	2800

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	30	20	3	2	7	0	73	5	56
2020	Non-shift worker	36	36	14	8	5	2	0	73	13	2806
2019	Shift worker	31	38	19	10	1	0	0	69	12	70
2019	Non-shift worker	27	35	17	12	7	2	0	63	20	2746
2018	Shift worker	35	36	9	14	5	0	0	71	20	58
2018	Non-shift worker	23	37	18	14	6	2	0	61	20	2613
2017	Shift worker	20	45	19	5	6	2	2	69	12	62
2017	Non-shift worker	20	40	16	14	8	2	0	61	23	2641

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	49	8	0	4	0	0	88	4	56
2020	Non-shift worker	43	42	8	5	1	0	0	85	7	2810

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	45	10	0	6	0	0	84	6	54
2020	Non-shift worker	45	39	9	5	2	1	0	84	6	2800

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	43	19	5	6	0	0	71	10	55
2020	Non-shift worker	35	38	17	6	2	1	2	75	8	2795

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	45	12	0	2	5	0	86	2	55
2020	Non-shift worker	50	33	10	3	1	1	2	85	5	2801

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	30	3	0	2	4	2	95	2	56
2020	Non-shift worker	73	16	4	0	0	5	2	95	1	2800

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	33	9	5	2	6	0	83	8	56
2020	Non-shift worker	53	33	7	3	1	2	0	88	4	2799

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	22	18	5	4	5	1	72	9	56
2020	Non-shift worker	54	28	8	5	3	1	0	84	8	2793

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	35	13	2	2	3	0	83	4	56
2020	Non-shift worker	60	28	7	3	1	1	1	89	4	2806

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	54
2020	Non-shift worker	8	92	2786

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	56
2020	Non-shift worker	10	90	2794
2019	Shift worker	6	94	70
2019	Non-shift worker	12	88	2750
2017	Shift worker	9	91	62
2017	Non-shift worker	14	86	2643
2014	Shift worker	12	88	86
2014	Non-shift worker	12	88	2874

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	78	22	373
2014	Non-shift worker	78	22	338

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Non-shift worker	56	29	7	4	2	1	1	87	6	289
2014	Non-shift worker	55	32	3	6	3	1	0	87	9	265

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	29	13	0	2	9	2	84	2	56
2020	Non-shift worker	50	29	8	4	2	3	3	85	7	2806

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	43	22	6	59	41	56
2020	Non-shift worker	33	47	19	1	59	41	2813

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	43	57	17
2020	Non-shift worker	33	67	927

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	28	18	25	18	5	0	35	46	17
2020	Non-shift worker	7	18	15	25	32	1	3	26	59	926

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	26	10	28	20	5	0	39	50	17
2020	Non-shift worker	4	15	13	22	43	1	2	20	67	926

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	27	7	3	4	8	15	83	9	56
2020	Non-shift worker	45	17	12	7	6	2	12	72	14	2803
2019	Shift worker	51	16	9	4	4	2	13	79	10	69
2019	Non-shift worker	42	17	13	8	9	1	9	66	19	2729
2018	Shift worker	50	18	5	11	5	2	10	77	17	58
2018	Non-shift worker	43	16	12	8	8	2	11	68	18	2607

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Natural Resources Canada by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities