2020 Public Service Employee Survey Results for Transport Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - GL

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 32 5 21 5 0 0 68 26 19

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 72 28 0 0 0 0 0 100 0 18
2017 GL 56 39 0 0 4 0 0 96 4 23
2014 GL 53 32 5 5 5 0 0 84 11 19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 47 26 5 5 16 0 0 74 21 19
2019 GL 40 40 7 7 7 0 0 80 13 15
2017 GL 35 39 3 13 9 0 0 75 22 23
2014 GL 47 32 0 11 11 0 0 79 21 19

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 16 21 26 5 0 5 44 33 19
2019 GL 33 27 13 20 7 0 0 60 27 15
2018 GL 39 22 17 17 6 0 0 61 22 18
2017 GL 43 26 4 13 13 0 0 69 26 23
2014 GL 5 42 11 21 16 0 5 50 39 19

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 32 21 21 5 0 0 53 26 19
2019 GL 43 36 7 7 7 0 0 79 14 14
2017 GL 26 47 4 18 4 0 0 74 22 23
2014 GL 37 47 5 5 5 0 0 84 11 19

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 26 11 21 11 0 5 56 33 19
2019 GL 53 27 0 7 13 0 0 80 20 15
2018 GL 35 47 6 6 6 0 0 82 12 17
2017 GL 39 31 17 4 9 0 0 70 13 23
2014 GL 32 26 11 21 11 0 0 58 32 19

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 42 37 11 5 5 0 0 79 11 19
2019 GL 73 13 0 7 7 0 0 87 13 15
2018 GL 56 28 11 6 0 0 0 83 6 18
2017 GL 41 45 9 0 5 0 0 86 5 22
2014 GL 42 26 11 16 5 0 0 68 21 19

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 21 16 5 32 0 5 44 39 19
2019 GL 33 33 7 20 7 0 0 67 27 15
2018 GL 35 29 12 12 12 0 0 65 24 17
2017 GL 32 28 17 14 9 0 0 60 23 22
2014 GL 21 26 11 16 26 0 0 47 42 19

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 37 5 0 32 0 0 63 32 19
2019 GL 53 20 7 7 13 0 0 73 20 15
2018 GL 44 22 11 11 11 0 0 67 22 18
2017 GL 45 37 0 0 18 0 0 82 18 22

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 39 33 6 11 11 0 0 72 22 18
2019 GL 47 40 0 7 7 0 0 87 13 15
2018 GL 44 28 17 6 6 0 0 72 11 18
2017 GL 50 32 9 0 9 0 0 82 9 22
2014 GL 47 26 11 11 5 0 0 74 16 19

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 16 21 11 26 0 0 42 37 19
2019 GL 47 33 0 7 13 0 0 80 20 15
2018 GL 33 28 11 6 17 6 0 65 24 18
2017 GL 41 22 18 0 18 0 0 63 18 22

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 63 21 5 5 5 0 0 84 11 19
2019 GL 80 13 0 0 7 0 0 93 7 15
2018 GL 83 11 6 0 0 0 0 94 0 18
2017 GL 87 9 4 0 0 0 0 96 0 23
2014 GL 84 11 0 5 0 0 0 95 5 19

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 42 11 5 21 0 0 63 26 19
2019 GL 60 20 0 7 13 0 0 80 20 15
2018 GL 33 33 17 11 6 0 0 67 17 18
2017 GL 30 53 4 9 4 0 0 82 13 23
2014 GL 26 42 11 5 16 0 0 68 21 19

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 32 16 11 11 0 0 63 21 19
2019 GL 60 20 7 0 13 0 0 80 13 15
2018 GL 44 17 22 6 11 0 0 61 17 18
2017 GL 47 31 4 13 4 0 0 78 18 23
2014 GL 26 42 16 5 11 0 0 68 16 19

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 37 21 11 11 0 0 58 21 19
2019 GL 53 27 0 13 7 0 0 80 20 15
2018 GL 44 17 17 17 6 0 0 61 22 18
2017 GL 43 26 9 13 9 0 0 69 22 23
2014 GL 21 26 26 16 11 0 0 47 26 19

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 39 44 0 11 6 0 0 83 17 18
2019 GL 60 20 0 13 7 0 0 80 20 15
2018 GL 61 11 22 6 0 0 0 72 6 18
2017 GL 57 25 18 0 0 0 0 82 0 23
2014 GL 47 37 5 5 5 0 0 84 11 19

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 42 37 16 5 0 0 0 79 5 19
2019 GL 13 67 13 0 7 0 0 80 7 15
2018 GL 50 33 17 0 0 0 0 83 0 18
2017 GL 35 47 18 0 0 0 0 82 0 23
2014 GL 26 42 11 11 11 0 0 68 21 19

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 17 22 33 22 6 0 0 28 39 18
2019 GL 20 20 13 40 7 0 0 47 40 15
2018 GL 17 17 11 33 22 0 0 56 33 18
2017 GL 9 22 25 18 22 0 4 41 32 23
2014 GL 32 26 26 0 5 0 11 6 65 19

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 26 21 11 11 5 5 24 53 19
2019 GL 7 13 33 33 13 0 0 47 20 15
2018 GL 22 0 22 22 22 11 0 50 25 18
2017 GL 13 21 9 35 13 4 4 53 37 23
2014 GL 21 21 21 16 11 11 0 29 47 19

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 21 21 5 16 5 0 22 56 19
2019 GL 20 13 47 7 7 7 0 14 36 15
2018 GL 22 6 50 11 11 0 0 22 28 18
2017 GL 9 31 21 31 9 0 0 39 39 23
2014 GL 26 37 26 5 5 0 0 11 63 19

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 17 11 22 28 22 0 0 50 28 18
2019 GL 0 13 33 47 7 0 0 53 13 15
2018 GL 0 0 28 50 17 6 0 71 0 18
2017 GL 0 21 26 26 26 0 0 53 21 23
2014 GL 17 28 11 17 17 6 6 38 50 18

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 5 26 16 16 0 5 33 39 19
2019 GL 7 27 7 53 7 0 0 60 33 15
2018 GL 6 17 33 17 22 6 0 41 24 18
2017 GL 18 34 18 18 13 0 0 31 52 23
2014 GL 37 21 26 5 11 0 0 16 58 19

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 22 6 0 22 33 0 17 67 33 18
2019 GL 7 13 7 47 20 0 7 71 21 15
2018 GL 6 11 17 17 33 11 6 60 20 18
2017 GL 12 26 13 31 13 0 4 46 40 23
2014 GL 11 16 11 16 26 5 16 53 33 19

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 5 32 11 21 0 0 32 37 19
2019 GL 13 20 27 33 7 0 0 40 33 15
2018 GL 17 17 22 11 22 6 6 38 38 18
2017 GL 18 13 12 26 18 0 13 51 35 23
2014 GL 11 37 32 5 5 5 5 12 53 19

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 17 22 28 22 6 0 6 29 41 18
2019 GL 0 13 40 33 13 0 0 47 13 15
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 11 21 16 11 37 0 5 33 50 19
2019 GL 40 27 7 7 20 0 0 67 27 15
2018 GL 28 17 22 11 22 0 0 44 33 18
2017 GL 39 43 4 0 13 0 0 82 13 23
2014 GL 11 21 26 16 21 0 5 33 39 19

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 32 0 0 42 0 0 58 42 19
2019 GL 67 0 7 20 7 0 0 67 27 15
2018 GL 39 22 6 17 17 0 0 61 33 18
2017 GL 61 22 0 0 13 4 0 86 14 23
2014 GL 32 26 16 16 11 0 0 58 26 19

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 37 11 0 32 0 0 58 32 19
2019 GL 47 27 7 13 7 0 0 73 20 15
2018 GL 39 22 28 6 6 0 0 61 11 18
2017 GL 47 39 4 0 9 0 0 87 9 23
2014 GL 21 32 21 16 11 0 0 53 26 19

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 32 21 5 21 0 0 53 26 19
2019 GL 33 40 7 20 0 0 0 73 20 15
2018 GL 17 39 22 6 17 0 0 56 22 18

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 42 5 21 11 5 0 16 56 19 19
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 21 26 5 21 0 0 47 26 19
2019 GL 53 20 7 0 20 0 0 73 20 15

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 32 5 11 26 0 0 58 37 19
2019 GL 60 7 13 0 20 0 0 67 20 15
2018 GL 50 11 17 6 17 0 0 61 22 18
2017 GL 53 30 9 0 9 0 0 82 9 23
2014 GL 32 32 0 16 21 0 0 63 37 19

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 26 5 11 32 0 5 50 44 19

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 16 0 16 26 0 5 56 44 19
2019 GL 60 13 0 7 20 0 0 73 27 15
2018 GL 44 17 17 0 22 0 0 61 22 18
2017 GL 61 31 0 4 4 0 0 91 9 23
2014 GL 32 26 16 5 21 0 0 58 26 19

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 GL 11 89 19

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 16 21 5 11 5 16 53 20 19

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 26 11 11 21 0 0 58 32 19
2019 GL 60 13 0 7 20 0 0 73 27 15
2018 GL 53 12 6 0 24 6 0 69 25 17
2017 GL 65 18 4 4 9 0 0 82 13 23
2014 GL 37 26 5 11 21 0 0 63 32 19
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 11 11 5 37 0 0 47 42 19
2019 GL 40 20 13 20 0 0 7 64 21 15
2018 GL 44 22 17 11 0 6 0 71 12 18
2017 GL 31 43 13 0 9 4 0 77 9 23
2014 GL 16 37 16 16 11 5 0 56 28 19

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 16 16 11 32 0 0 42 42 19
2019 GL 40 20 13 20 0 0 7 64 21 15
2018 GL 44 11 11 22 11 0 0 56 33 18
2017 GL 26 34 18 4 13 4 0 63 18 23
2014 GL 21 26 21 11 16 5 0 50 28 19

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 16 16 16 21 32 0 0 32 53 19
2019 GL 40 20 13 7 7 7 7 69 15 15
2018 GL 22 28 17 22 6 6 0 53 29 18
2017 GL 32 31 23 0 14 0 0 63 14 22
2014 GL 11 26 21 16 16 5 5 41 35 19

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 11 32 5 16 32 5 0 44 50 19
2019 GL 20 40 13 13 7 0 7 64 21 15
2018 GL 33 17 11 22 11 6 0 53 35 18
2017 GL 35 25 22 0 9 9 0 66 10 23
2014 GL 16 11 26 21 16 5 5 29 41 19

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 42 11 16 0 11 5 16 67 13 19
2019 GL 27 20 7 7 20 13 7 58 33 15
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 37 16 11 16 0 0 58 26 19
2019 GL 33 40 20 0 0 7 0 79 0 15
2018 GL 33 22 17 17 6 6 0 59 24 18
2017 GL 31 39 9 13 4 4 0 72 18 23
2014 GL 11 42 16 21 5 5 0 56 28 19

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 11 32 16 16 21 5 0 44 39 19
2019 GL 27 33 27 0 7 7 0 64 7 15

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 16 32 5 21 0 0 42 26 19
2019 GL 40 13 20 20 7 0 0 53 27 15
2018 GL 33 22 22 11 11 0 0 56 22 18
2017 GL 44 39 4 4 0 9 0 90 5 23
2014 GL 26 32 32 5 0 0 5 61 6 19

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 21 21 16 21 0 0 42 37 19
2019 GL 33 27 20 13 7 0 0 60 20 15
2018 GL 33 33 22 6 6 0 0 67 11 18

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 16 16 16 26 0 5 39 44 19
2019 GL 43 29 7 7 14 0 0 71 21 14
2018 GL 33 22 39 0 0 6 0 59 0 18
2017 GL 44 34 9 4 9 0 0 78 13 23
2014 GL 16 26 16 11 21 11 0 47 35 19

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 16 5 11 37 5 0 44 50 19
2019 GL 29 36 7 7 14 7 0 69 23 14
2018 GL 33 22 22 11 11 0 0 56 22 18
2017 GL 26 43 4 0 22 4 0 72 23 23
2014 GL 21 32 5 11 26 5 0 56 39 19

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 16 32 5 5 37 0 5 50 44 19
2019 GL 47 13 13 7 20 0 0 60 27 15
2018 GL 39 6 17 6 28 0 6 47 35 18
2017 GL 26 39 9 9 13 4 0 68 23 23
2014 GL 21 32 0 16 26 0 5 56 44 19

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 53 11 21 5 5 5 0 67 11 19
2019 GL 67 20 0 7 0 0 7 93 7 15

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 16 16 16 11 0 5 56 28 19
2019 GL 67 13 7 0 7 0 7 86 7 15

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 58 16 0 0 21 0 5 78 22 19
2019 GL 87 0 0 0 7 0 7 93 7 15

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 58 5 11 0 11 5 11 75 13 19
2019 GL 93 0 0 0 0 7 0 100 0 15

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 16 37 21 16 11 0 0 53 26 19
2019 GL 27 53 7 7 7 0 0 80 13 15
2018 GL 33 17 28 6 11 6 0 53 18 18
2017 GL 31 39 13 0 9 9 0 76 10 23

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 47 5 5 16 5 0 72 22 19
2019 GL 53 40 0 0 7 0 0 93 7 15
2018 GL 50 11 33 0 0 6 0 65 0 18
2017 GL 39 47 4 4 0 4 0 91 5 23
2014 GL 26 42 11 11 11 0 0 68 21 19

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 16 21 5 11 11 5 56 19 19
2019 GL 53 27 7 7 7 0 0 80 13 15
2018 GL 50 11 28 0 0 6 6 69 0 18
2017 GL 37 27 23 0 0 9 5 73 0 22
2014 GL 21 42 21 5 11 0 0 63 16 19

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 21 26 0 11 5 11 56 13 19

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 32 16 5 11 0 5 67 17 19

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 26 11 16 16 0 0 58 32 19
2019 GL 47 33 7 7 7 0 0 80 13 15
2018 GL 50 33 6 0 6 6 0 88 6 18
2017 GL 48 30 9 4 9 0 0 78 13 23
2014 GL 32 37 5 11 16 0 0 68 26 19

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 21 5 21 16 0 0 58 37 19
2019 GL 53 13 7 13 13 0 0 67 27 15
2018 GL 44 22 6 11 17 0 0 67 28 18
2017 GL 41 31 5 9 9 5 0 76 19 22
2014 GL 21 42 21 5 11 0 0 63 16 19

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 32 0 11 26 0 0 63 37 19
2019 GL 53 13 13 7 13 0 0 67 20 15
2018 GL 44 22 6 11 17 0 0 67 28 18
2017 GL 44 26 8 9 9 4 0 73 18 23
2014 GL 21 42 21 5 11 0 0 63 16 19

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 26 21 0 26 0 0 53 26 19
2019 GL 47 13 20 7 13 0 0 60 20 15
2018 GL 44 17 11 11 17 0 0 61 28 18
2017 GL 53 18 12 4 9 4 0 73 14 23
2014 GL 37 37 5 11 11 0 0 74 21 19
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 GL 21 42 37 19
2019 GL 13 47 40 15
2018 GL 22 56 22 18
2017 GL 18 47 35 23
2014 GL 26 42 32 19
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 GL 42 58 19
2018 GL 28 72 18

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 22 22 11 11 28 6 0 47 41 18
2019 GL 53 7 27 7 7 0 0 60 13 15
2018 GL 28 11 39 0 22 0 0 39 22 18
2017 GL 31 34 9 0 18 9 0 71 19 23
2014 GL 11 37 16 16 16 5 0 50 33 19

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 25 25 13 13 19 6 0 53 33 16
2019 GL 47 27 20 0 7 0 0 73 7 15
2018 GL 33 17 28 6 17 0 0 50 22 18
2017 GL 39 39 4 4 9 4 0 82 14 23
2014 GL 11 37 26 11 11 5 0 50 22 19
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 GL 32 68 19

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 32 32 0 16 0 0 53 16 19
2019 GL 53 20 7 7 7 7 0 79 14 15
2018 GL 39 6 44 0 6 6 0 47 6 18
2017 GL 35 34 9 0 4 13 4 84 5 23
2014 GL 16 37 37 5 5 0 0 53 11 19

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 33 22 22 0 17 6 0 59 18 18
2019 GL 47 27 13 7 0 7 0 79 7 15
2018 GL 44 11 33 0 6 6 0 59 6 18
2017 GL 43 35 9 0 4 9 0 86 5 23
2014 GL 16 47 21 5 11 0 0 63 16 19
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 21 16 11 21 0 0 53 32 19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 22 6 22 22 28 0 0 28 50 18
2019 GL 13 13 33 20 20 0 0 27 40 15
2018 GL 33 6 6 22 33 0 0 39 56 18
2017 GL 18 18 31 5 28 0 0 37 32 22

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 47 16 16 16 5 0 0 63 21 19
2019 GL 53 13 20 13 0 0 0 67 13 15
2018 GL 39 39 11 11 0 0 0 78 11 18
2017 GL 35 21 35 4 0 4 0 59 5 23

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 58 21 11 0 11 0 0 79 11 19
2019 GL 60 33 0 7 0 0 0 93 7 15
2018 GL 50 44 6 0 0 0 0 94 0 18
2017 GL 48 21 22 0 9 0 0 69 9 23

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 22 22 22 17 17 0 0 44 33 18
2019 GL 40 33 7 13 7 0 0 73 20 15
2018 GL 39 22 0 22 17 0 0 61 39 18
2017 GL 26 18 17 13 18 4 4 48 34 23

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 58 26 5 5 5 0 0 84 11 19
2019 GL 47 47 7 0 0 0 0 93 0 15
2018 GL 56 22 11 0 0 6 6 88 0 18
2017 GL 48 18 12 13 9 0 0 66 22 23

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 37 11 5 11 0 0 74 16 19
2019 GL 33 33 13 20 0 0 0 67 20 15
2018 GL 44 33 0 11 11 0 0 78 22 18
2017 GL 44 13 26 8 9 0 0 57 17 23

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 47 18 12 6 12 0 6 69 19 17

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 11 28 28 17 17 0 0 39 33 18
2019 GL 53 20 20 0 7 0 0 73 7 15
2018 GL 44 28 11 11 6 0 0 72 17 18
2017 GL 44 25 13 4 9 4 0 72 14 23

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 39 22 6 22 11 0 0 61 33 18
2019 GL 40 33 13 7 7 0 0 73 13 15
2018 GL 44 28 11 11 6 0 0 72 17 18
2017 GL 44 17 18 13 4 4 0 63 18 23

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 28 17 22 17 17 0 0 44 33 18
2019 GL 53 20 7 7 13 0 0 73 20 15
2018 GL 44 28 6 11 11 0 0 72 22 18
2017 GL 44 12 13 9 18 4 0 59 28 23

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 22 22 11 6 33 0 6 47 41 18
2019 GL 47 20 7 13 13 0 0 67 27 15

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 56 6 6 11 17 0 6 65 29 18

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 47 35 0 0 18 0 0 82 18 17
2019 GL 60 27 0 7 7 0 0 87 13 15
2018 GL 44 39 6 0 6 0 6 88 6 18
2017 GL 53 21 4 9 9 4 0 77 18 23

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 56 22 0 17 6 0 0 78 22 18
2019 GL 27 47 20 0 7 0 0 73 7 15
2018 GL 50 28 11 0 11 0 0 78 11 18
2017 GL 53 21 18 0 9 0 0 74 9 23

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 50 28 0 11 11 0 0 78 22 18

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 72 11 6 0 11 0 0 83 11 18
2019 GL 80 13 7 0 0 0 0 93 0 15
2018 GL 61 22 0 6 6 6 0 88 12 18

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 61 6 11 0 22 0 0 67 22 18
2019 GL 86 7 0 0 7 0 0 93 7 14
2018 GL 71 18 6 0 6 0 0 88 6 17
2017 GL 65 22 0 0 9 4 0 91 9 23

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 39 22 28 0 11 0 0 61 11 18
2019 GL 50 36 0 0 14 0 0 86 14 14
2018 GL 47 29 18 0 6 0 0 76 6 17
2017 GL 69 13 4 0 13 0 0 82 13 23

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 50 6 6 11 28 0 0 56 39 18
2019 GL 71 7 0 7 14 0 0 79 21 14
2018 GL 67 17 0 6 11 0 0 83 17 18
2017 GL 82 9 0 4 4 0 0 91 9 23

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 67 17 6 0 0 0 11 94 0 18
2019 GL 71 14 7 0 0 0 7 92 0 14
2018 GL 67 0 6 11 0 0 17 80 13 18
2017 GL 87 0 9 0 0 0 4 91 0 23

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 63 16 11 0 5 0 5 83 6 19
2019 GL 86 7 0 0 0 0 7 100 0 14
2018 GL 76 12 0 0 0 0 12 100 0 17
2017 GL 87 9 0 0 4 0 0 96 4 23

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 74 16 5 0 5 0 0 89 5 19
2019 GL 79 7 7 0 0 0 7 92 0 14
2018 GL 72 17 0 0 0 6 6 100 0 18
2017 GL 78 4 4 4 4 0 4 86 9 23

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 68 16 5 0 11 0 0 84 11 19
2019 GL 79 0 14 0 0 0 7 85 0 14
2018 GL 65 18 6 6 6 0 0 82 12 17
2017 GL 70 21 4 0 4 0 0 91 4 23

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 42 32 11 5 11 0 0 74 16 19

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 26 16 11 21 0 0 53 32 19
2019 GL 47 20 27 7 0 0 0 67 7 15
2018 GL 39 28 22 6 6 0 0 67 11 18
2017 GL 18 52 18 0 9 0 4 72 9 23

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 0 21 26 21 0 0 47 32 19
2019 GL 0 14 29 36 21 0 0 57 14 14
2018 GL 11 6 28 28 28 0 0 56 17 18
2017 GL 4 9 39 26 18 4 0 46 14 23

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 11 47 26 0 11 5 0 61 11 19
2019 GL 40 20 27 7 7 0 0 60 13 15
2018 GL 28 11 50 6 0 6 0 41 6 18
2017 GL 18 26 39 9 4 4 0 46 14 23

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 26 21 11 11 11 0 53 24 19

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 22 39 6 0 33 0 0 61 33 18

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 21 16 5 21 0 0 58 26 19

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 26 26 11 16 21 0 0 53 37 19
2019 GL 40 33 7 13 7 0 0 73 20 15
2018 GL 39 22 22 6 11 0 0 61 17 18
2017 GL 28 41 14 4 14 0 0 69 17 22

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 42 21 11 5 21 0 0 63 26 19

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 26 5 11 21 0 0 63 32 19

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 42 16 5 11 26 0 0 58 37 19

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 37 16 11 11 26 0 0 53 37 19

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 53 11 16 0 11 5 5 71 12 19

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 21 16 0 21 5 5 59 24 19

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 32 21 11 0 32 5 0 56 33 19

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 39 11 17 6 22 6 0 53 29 18
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 GL 26 74 19

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 GL 11 89 19
2019 GL 20 80 15
2017 GL 26 74 23

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 37 16 5 16 0 5 61 22 19
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 68 11 16 5 13 87 19

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 GL 31 69 13

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 8 8 8 15 54 8 0 17 75 13

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 8 8 8 15 54 8 0 17 75 13

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 GL 21 11 32 11 16 0 11 35 29 19
2019 GL 40 27 0 20 13 0 0 67 33 15
2018 GL 44 17 28 0 11 0 0 61 11 18
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