2020 Public Service Employee Survey Results for Transport Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - AO

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	28	54	4	10	3	82	14	192
2020	AO-03	26	57	5	10	3	82	13	136
2020	AO-04	28	47	0	22	3	75	25	32

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	77	18	3	1	1	0	0	95	2	193
2020	AO-03	74	21	4	1	1	0	0	95	1	136
2020	AO-04	88	12	0	0	0	0	0	100	0	33
2017	AO	57	26	5	5	3	2	1	86	9	233
2017	AO-02	38	38	15	0	0	8	0	83	0	13
2017	AO-03	56	27	4	5	4	2	2	87	9	164
2017	AO-04	62	24	5	5	3	0	0	86	8	37
2014	AO	57	25	8	3	2	2	2	85	6	242
2014	AO-01	73	13	0	7	0	7	0	93	7	15
2014	AO-02	77	8	15	0	0	0	0	85	0	13
2014	AO-03	54	27	9	4	3	2	2	84	7	166
2014	AO-04	62	31	3	0	3	0	3	95	3	39

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	50	37	8	4	1	0	87	5	193
2020	AO-03	51	39	7	2	1	0	90	3	136
2020	AO-04	45	30	15	9	0	0	76	9	33
2019	AO	29	43	9	11	7	1	73	18	175
2019	AO-02	25	42	17	8	8	0	67	17	12
2019	AO-03	28	45	8	12	7	1	73	19	116
2019	AO-04	33	39	11	11	6	0	72	17	36
2017	AO	20	37	8	16	19	0	57	35	234
2017	AO-02	15	62	0	15	8	0	77	23	13
2017	AO-03	18	36	8	18	19	0	55	37	165
2017	AO-04	22	41	5	11	22	0	62	32	37
2014	AO	20	37	10	17	16	0	57	33	242
2014	AO-01	13	47	13	20	7	0	60	27	15
2014	AO-02	15	15	15	31	23	0	31	54	13
2014	AO-03	19	37	12	16	15	0	57	31	166
2014	AO-04	28	31	0	18	23	0	59	41	39

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	18	31	15	19	18	0	48	37	193
2020	AO-03	14	28	16	21	21	0	42	42	136
2020	AO-04	18	27	21	15	18	0	45	33	33
2019	AO	11	21	12	24	32	0	32	56	176
2019	AO-02	17	50	8	25	0	0	67	25	12
2019	AO-03	8	21	11	25	36	0	28	61	117
2019	AO-04	11	11	14	25	39	0	22	64	36
2018	AO	4	32	10	25	30	0	36	54	193
2018	AO-03	2	28	11	26	34	0	29	60	130
2018	AO-04	3	34	9	29	26	0	37	54	35
2017	AO	3	16	13	24	43	0	19	68	234
2017	AO-02	0	15	46	31	8	0	15	38	13
2017	AO-03	4	12	12	26	47	0	15	73	165
2017	AO-04	3	19	8	16	54	0	22	70	37
2014	AO	8	24	11	26	31	0	32	57	242
2014	AO-01	33	47	13	7	0	0	80	7	15
2014	AO-02	8	15	15	54	8	0	23	62	13
2014	AO-03	7	20	10	26	37	1	27	63	166
2014	AO-04	5	31	18	18	28	0	36	46	39

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	40	42	9	6	2	0	83	8	191
2020	AO-03	39	42	10	7	1	0	81	8	135
2020	AO-04	38	44	9	6	3	0	81	9	32
2019	AO	25	42	15	13	6	0	66	18	175
2019	AO-02	25	50	17	8	0	0	75	8	12
2019	AO-03	19	47	14	12	9	0	66	21	116
2019	AO-04	36	25	19	19	0	0	61	19	36
2017	AO	21	37	14	16	11	0	59	27	233
2017	AO-02	15	54	0	23	8	0	69	31	13
2017	AO-03	17	37	17	17	12	1	54	29	164
2017	AO-04	24	41	11	14	11	0	65	24	37
2014	AO	24	44	13	12	6	0	69	18	241
2014	AO-01	40	53	0	7	0	0	93	7	15
2014	AO-02	31	31	8	23	8	0	62	31	13
2014	AO-03	20	47	15	11	6	1	67	18	166
2014	AO-04	37	34	13	11	5	0	71	16	38

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	50	38	8	4	0	0	88	4	192
2020	AO-03	52	39	6	3	0	0	91	3	135
2020	AO-04	42	42	12	3	0	0	85	3	33
2019	AO	47	39	6	5	3	0	85	9	176
2019	AO-02	42	25	25	0	8	0	67	8	12
2019	AO-03	48	39	5	4	3	0	87	8	117
2019	AO-04	39	53	3	3	3	0	92	6	36
2018	AO	47	33	8	7	5	0	80	11	193
2018	AO-03	46	37	8	7	2	0	83	9	130
2018	AO-04	46	29	6	9	11	0	74	20	35
2017	AO	38	38	11	6	6	0	77	12	232
2017	AO-02	54	23	23	0	0	0	77	0	13
2017	AO-03	35	43	10	7	5	1	79	12	164
2017	AO-04	36	36	17	0	11	0	72	11	36
2014	AO	34	38	13	11	5	0	72	15	242
2014	AO-01	67	33	0	0	0	0	100	0	15
2014	AO-02	46	15	15	23	0	0	62	23	13
2014	AO-03	30	39	17	10	4	1	69	14	166
2014	AO-04	36	38	3	13	10	0	74	23	39

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	33	47	10	8	2	0	80	10	193
2020	AO-03	29	46	13	10	1	0	75	12	136
2020	AO-04	42	52	3	3	0	0	94	3	33
2019	AO	23	43	18	9	7	1	66	16	176
2019	AO-02	25	50	25	0	0	0	75	0	12
2019	AO-03	19	44	17	11	9	1	63	20	117
2019	AO-04	22	50	17	6	6	0	72	11	36
2018	AO	21	44	14	12	9	0	65	21	192
2018	AO-03	19	43	13	15	10	0	62	25	130
2018	AO-04	14	54	20	0	11	0	69	11	35
2017	AO	16	47	15	11	11	0	63	22	234
2017	AO-02	23	54	15	0	8	0	77	8	13
2017	AO-03	12	46	18	12	12	0	58	24	165
2017	AO-04	19	49	8	11	14	0	68	24	37
2014	AO	19	41	15	11	14	0	61	25	241
2014	AO-01	47	53	0	0	0	0	100	0	15
2014	AO-02	33	50	0	8	8	0	83	17	12
2014	AO-03	12	40	17	15	15	0	52	30	166
2014	AO-04	28	41	13	3	15	0	69	18	39

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	30	40	15	11	4	1	0	70	15	193
2020	AO-03	31	38	15	13	2	1	0	70	16	136
2020	AO-04	21	48	15	6	9	0	0	70	15	33
2019	AO	21	39	19	11	9	0	0	61	21	175
2019	AO-02	25	17	50	8	0	0	0	42	8	12
2019	AO-03	21	38	19	13	9	0	0	59	22	117
2019	AO-04	14	60	9	6	11	0	0	74	17	35
2018	AO	18	37	23	13	10	0	0	54	23	193
2018	AO-03	17	37	22	15	9	0	0	54	24	130
2018	AO-04	14	34	31	9	11	0	0	49	20	35
2017	AO	15	41	18	12	13	0	0	57	25	234
2017	AO-02	15	54	15	15	0	0	0	69	15	13
2017	AO-03	16	39	19	12	13	1	0	55	26	165
2017	AO-04	8	46	19	5	22	0	0	54	27	37
2014	AO	12	36	24	13	14	0	0	49	28	242
2014	AO-01	47	33	20	0	0	0	0	80	0	15
2014	AO-02	15	23	15	23	23	0	0	38	46	13
2014	AO-03	7	39	24	14	15	1	1	46	30	166
2014	AO-04	21	31	26	8	15	0	0	51	23	39

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	24	45	14	14	3	69	17	192
2020	AO-03	21	48	14	14	3	69	17	135
2020	AO-04	27	45	9	12	6	73	18	33
2019	AO	21	43	17	14	6	64	19	175
2019	AO-02	42	42	8	8	0	83	8	12
2019	AO-03	19	42	17	15	7	61	22	117
2019	AO-04	17	46	20	11	6	63	17	35
2018	AO	16	38	17	18	11	54	28	193
2018	AO-03	13	39	20	17	11	52	28	130
2018	AO-04	17	34	14	17	17	51	34	35
2017	AO	14	40	16	18	12	55	30	233
2017	AO-02	23	69	8	0	0	92	0	13
2017	AO-03	11	40	18	19	13	51	32	164
2017	AO-04	11	38	14	22	16	49	38	37

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	36	41	14	7	2	0	0	77	9	191
2020	AO-03	35	42	15	8	1	0	0	76	9	136
2020	AO-04	32	45	10	6	6	0	0	77	13	31
2019	AO	26	47	13	9	4	1	1	74	13	173
2019	AO-02	33	42	17	8	0	0	0	75	8	12
2019	AO-03	23	49	14	7	6	1	1	73	13	115
2019	AO-04	29	46	9	17	0	0	0	74	17	35
2018	AO	23	45	16	9	7	1	0	68	16	193
2018	AO-03	21	45	17	9	7	1	0	67	16	130
2018	AO-04	29	40	14	6	11	0	0	69	17	35
2017	AO	19	43	13	15	9	1	0	63	24	233
2017	AO-02	23	69	8	0	0	0	0	92	0	13
2017	AO-03	16	44	14	16	10	1	1	60	26	165
2017	AO-04	25	36	11	17	11	0	0	61	28	36
2014	AO	16	43	17	16	7	1	0	60	23	242
2014	AO-01	20	67	13	0	0	0	0	87	0	15
2014	AO-02	23	46	8	15	8	0	0	69	23	13
2014	AO-03	13	43	17	18	8	1	0	56	27	166
2014	AO-04	26	36	18	13	5	3	0	63	18	39

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	29	44	16	9	2	1	73	11	193
2020	AO-03	31	41	18	9	1	1	73	10	136
2020	AO-04	18	58	6	15	3	0	76	18	33
2019	AO	21	41	17	12	9	0	62	21	175
2019	AO-02	33	33	17	17	0	0	67	17	12
2019	AO-03	21	36	17	14	12	0	57	26	117
2019	AO-04	14	57	20	6	3	0	71	9	35
2018	AO	17	40	19	12	12	0	58	24	193
2018	AO-03	13	43	18	13	12	0	56	25	130
2018	AO-04	14	43	20	14	9	0	57	23	35
2017	AO	18	37	16	17	12	0	55	29	233
2017	AO-02	8	85	8	0	0	0	92	0	13
2017	AO-03	16	32	21	19	13	0	48	32	165
2017	AO-04	17	44	6	14	19	0	61	33	36

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	50	36	9	3	1	1	87	4	193
2020	AO-03	47	36	13	3	1	1	84	4	136
2020	AO-04	58	39	0	3	0	0	97	3	33
2019	AO	44	43	6	5	2	0	87	7	173
2019	AO-02	50	50	0	0	0	0	100	0	12
2019	AO-03	40	45	6	5	3	0	85	9	115
2019	AO-04	46	43	6	6	0	0	89	6	35
2018	AO	42	38	11	6	4	0	79	10	189
2018	AO-03	38	40	10	8	4	0	78	12	129
2018	AO-04	38	44	13	0	6	0	81	6	32
2017	AO	38	34	15	8	6	0	72	13	233
2017	AO-02	46	38	15	0	0	0	85	0	13
2017	AO-03	35	32	18	9	7	0	66	16	164
2017	AO-04	38	43	8	5	5	0	81	11	37
2014	AO	49	31	11	5	5	0	80	10	241
2014	AO-01	80	20	0	0	0	0	100	0	15
2014	AO-02	69	23	8	0	0	0	92	0	13
2014	AO-03	42	33	12	7	6	0	76	13	165
2014	AO-04	51	31	15	3	0	0	82	3	39

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	29	46	13	9	2	0	0	75	11	193
2020	AO-03	25	48	14	11	2	0	0	73	13	136
2020	AO-04	45	36	12	6	0	0	0	82	6	33
2019	AO	20	45	13	16	5	1	0	66	21	174
2019	AO-02	36	45	0	9	9	0	0	82	18	11
2019	AO-03	18	44	14	17	7	1	0	62	24	117
2019	AO-04	17	51	20	11	0	0	0	69	11	35
2018	AO	21	38	18	13	10	0	0	59	23	193
2018	AO-03	19	35	21	14	11	0	0	55	25	130
2018	AO-04	14	51	11	9	14	0	0	66	23	35
2017	AO	16	39	17	13	16	0	0	55	28	232
2017	AO-02	15	69	15	0	0	0	0	85	0	13
2017	AO-03	13	37	17	14	18	0	0	51	32	163
2017	AO-04	11	32	24	16	16	0	0	43	32	37
2014	AO	14	36	17	21	12	0	1	50	33	242
2014	AO-01	33	27	27	7	0	0	7	64	7	15
2014	AO-02	23	23	15	23	15	0	0	46	38	13
2014	AO-03	9	36	17	24	14	0	1	45	38	166
2014	AO-04	15	44	15	13	13	0	0	59	26	39

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	32	41	11	10	6	0	73	16	192
2020	AO-03	32	40	12	10	5	0	73	15	136
2020	AO-04	31	44	9	9	6	0	75	16	32
2019	AO	24	37	18	11	9	1	62	20	174
2019	AO-02	33	50	0	0	17	0	83	17	12
2019	AO-03	21	35	24	11	9	1	56	20	117
2019	AO-04	24	47	9	12	9	0	71	21	34
2018	AO	23	29	18	17	13	0	52	30	193
2018	AO-03	22	31	20	16	11	0	53	27	130
2018	AO-04	23	26	20	11	20	0	49	31	35
2017	AO	20	32	18	14	16	0	52	30	233
2017	AO-02	23	54	15	8	0	0	77	8	13
2017	AO-03	18	30	22	13	16	0	48	30	164
2017	AO-04	16	35	8	19	22	0	51	41	37
2014	AO	17	27	21	18	17	1	44	35	242
2014	AO-01	27	33	13	27	0	0	60	27	15
2014	AO-02	31	23	0	23	23	0	54	46	13
2014	AO-03	11	26	25	18	19	1	37	38	166
2014	AO-04	23	31	18	15	13	0	54	28	39

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	26	46	13	11	3	0	0	72	14	189
2020	AO-03	23	50	14	11	3	0	0	73	14	133
2020	AO-04	34	38	13	13	3	0	0	72	16	32
2019	AO	19	36	13	23	9	0	1	55	32	168
2019	AO-02	42	25	8	17	8	0	0	67	25	12
2019	AO-03	15	38	14	22	10	0	2	54	32	111
2019	AO-04	14	37	14	29	6	0	0	51	34	35
2018	AO	19	31	19	16	15	0	0	50	31	192
2018	AO-03	17	32	22	15	14	0	0	49	29	129
2018	AO-04	17	23	23	20	17	0	0	40	37	35
2017	AO	16	30	20	16	18	0	0	46	34	233
2017	AO-02	23	54	23	0	0	0	0	77	0	13
2017	AO-03	13	29	19	18	20	1	0	43	38	164
2017	AO-04	8	32	27	14	19	0	0	41	32	37
2014	AO	14	29	18	19	19	0	0	44	38	242
2014	AO-01	47	40	13	0	0	0	0	87	0	15
2014	AO-02	31	15	8	23	23	0	0	46	46	13
2014	AO-03	10	28	19	22	21	1	0	38	43	166
2014	AO-04	15	28	23	13	21	0	0	44	33	39

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	41	44	7	7	1	0	85	8	193
2020	AO-03	40	41	8	10	1	0	82	10	136
2020	AO-04	39	55	3	3	0	0	94	3	33
2019	AO	31	49	11	7	2	0	80	9	175
2019	AO-02	42	50	8	0	0	0	92	0	12
2019	AO-03	30	45	13	9	3	0	75	12	116
2019	AO-04	19	69	6	6	0	0	89	6	36
2018	AO	31	38	18	9	5	0	68	14	193
2018	AO-03	27	38	18	12	4	0	65	16	130
2018	AO-04	23	46	20	0	11	0	69	11	35
2017	AO	27	43	14	9	6	0	71	15	233
2017	AO-02	23	62	8	8	0	0	85	8	13
2017	AO-03	23	45	15	9	7	1	69	17	164
2017	AO-04	27	38	19	8	8	0	65	16	37
2014	AO	27	43	14	10	7	0	69	17	242
2014	AO-01	67	33	0	0	0	0	100	0	15
2014	AO-02	31	54	0	8	8	0	85	15	13
2014	AO-03	21	42	18	11	8	0	63	19	166
2014	AO-04	26	49	10	13	3	0	74	15	39

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	34	32	14	14	6	0	0	66	20	191
2020	AO-03	36	37	10	11	7	0	0	73	18	135
2020	AO-04	27	24	24	18	6	0	0	52	24	33
2019	AO	18	30	26	11	14	0	1	49	25	174
2019	AO-02	17	17	50	0	17	0	0	33	17	12
2019	AO-03	18	35	22	12	12	0	1	54	25	115
2019	AO-04	11	25	33	11	19	0	0	36	31	36
2018	AO	20	27	24	16	12	1	0	48	28	192
2018	AO-03	21	32	23	11	12	1	0	53	23	129
2018	AO-04	11	23	29	26	11	0	0	34	37	35
2017	AO	22	25	27	14	12	0	0	47	26	234
2017	AO-02	31	31	15	15	8	0	0	62	23	13
2017	AO-03	24	25	30	12	9	1	0	49	21	165
2017	AO-04	11	22	22	19	27	0	0	32	46	37
2014	AO	14	31	24	17	14	0	0	45	31	242
2014	AO-01	27	47	20	7	0	0	0	73	7	15
2014	AO-02	31	54	0	8	8	0	0	85	15	13
2014	AO-03	14	30	25	17	13	0	0	44	31	166
2014	AO-04	5	26	28	21	21	0	0	31	41	39

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	11	25	42	16	4	1	1	20	37	193
2020	AO-03	10	24	45	17	4	1	0	21	34	136
2020	AO-04	18	36	27	15	3	0	0	18	55	33
2019	AO	16	30	35	13	4	2	1	17	47	176
2019	AO-02	8	8	50	17	17	0	0	33	17	12
2019	AO-03	15	28	37	14	3	3	1	17	45	117
2019	AO-04	19	50	19	8	3	0	0	11	69	36
2018	AO	19	30	35	13	2	0	1	15	49	192
2018	AO-03	17	30	38	13	2	0	0	15	47	129
2018	AO-04	29	37	23	11	0	0	0	11	66	35
2017	AO	16	28	35	12	4	1	3	17	46	234
2017	AO-02	0	8	31	38	23	0	0	62	8	13
2017	AO-03	15	33	33	12	3	1	3	16	49	165
2017	AO-04	30	27	41	3	0	0	0	3	57	37
2014	AO	19	33	32	11	3	1	1	14	53	242
2014	AO-01	0	7	33	33	27	0	0	60	7	15
2014	AO-02	15	31	31	15	8	0	0	23	46	13
2014	AO-03	19	36	30	11	2	1	2	13	56	166
2014	AO-04	28	28	41	0	0	3	0	0	58	39

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	6	15	33	34	11	1	1	45	21	191
2020	AO-03	7	13	33	36	10	1	0	47	20	136
2020	AO-04	6	19	38	31	3	0	3	35	26	32
2019	AO	18	29	28	16	7	2	0	23	48	175
2019	AO-02	0	25	50	8	17	0	0	25	25	12
2019	AO-03	16	29	28	16	7	3	0	24	47	116
2019	AO-04	31	36	22	11	0	0	0	11	67	36
2018	AO	19	33	27	15	4	2	0	20	53	191
2018	AO-03	16	33	30	16	4	2	0	20	49	128
2018	AO-04	31	40	14	11	3	0	0	14	71	35
2017	AO	19	23	31	16	6	2	3	23	45	232
2017	AO-02	0	31	38	8	15	8	0	25	33	13
2017	AO-03	20	25	29	17	6	1	2	23	46	163
2017	AO-04	27	22	30	14	3	0	5	17	51	37
2014	AO	25	27	28	12	5	1	1	18	54	241
2014	AO-01	0	13	13	27	40	7	0	71	14	15
2014	AO-02	15	31	23	23	8	0	0	31	46	13
2014	AO-03	25	26	33	10	3	1	2	13	53	165
2014	AO-04	41	33	10	15	0	0	0	15	74	39

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	20	23	31	19	6	1	1	25	44	193
2020	AO-03	18	22	33	20	5	1	0	25	41	136
2020	AO-04	30	21	21	18	6	0	3	25	53	33
2019	AO	19	33	31	10	4	2	1	15	53	176
2019	AO-02	0	25	42	33	0	0	0	33	25	12
2019	AO-03	21	32	30	9	5	3	1	14	55	117
2019	AO-04	22	33	36	8	0	0	0	8	56	36
2018	AO	25	30	32	9	2	2	1	11	56	191
2018	AO-03	20	32	35	9	2	1	2	11	53	128
2018	AO-04	37	29	31	3	0	0	0	3	66	35
2017	AO	24	35	23	11	4	1	2	16	60	234
2017	AO-02	8	15	46	23	0	8	0	25	25	13
2017	AO-03	26	35	22	10	4	1	2	14	63	165
2017	AO-04	27	35	24	8	5	0	0	14	62	37
2014	AO	32	34	22	9	2	1	1	11	67	241
2014	AO-01	13	20	33	27	0	0	7	29	36	15
2014	AO-02	15	54	8	23	0	0	0	23	69	13
2014	AO-03	30	32	25	7	2	1	1	10	64	165
2014	AO-04	44	38	13	5	0	0	0	5	82	39

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	8	10	32	35	13	1	1	48	19	191
2020	AO-03	7	5	36	36	15	1	1	52	12	135
2020	AO-04	9	38	25	28	0	0	0	28	47	32
2019	AO	9	18	37	27	8	1	1	35	28	173
2019	AO-02	0	25	8	42	25	0	0	67	25	12
2019	AO-03	11	10	41	29	7	1	1	36	22	115
2019	AO-04	6	40	37	14	3	0	0	17	46	35
2018	AO	8	18	43	23	7	1	1	30	26	191
2018	AO-03	4	20	42	27	6	1	0	33	24	128
2018	AO-04	20	17	49	11	3	0	0	14	37	35
2017	AO	13	18	28	29	9	0	3	39	32	231
2017	AO-02	8	0	23	46	23	0	0	69	8	13
2017	AO-03	11	19	29	29	8	1	4	38	31	164
2017	AO-04	25	19	31	22	3	0	0	25	44	36
2014	AO	13	21	35	20	8	1	1	29	35	241
2014	AO-01	0	13	7	47	27	0	7	79	14	15
2014	AO-02	8	0	31	38	23	0	0	62	8	13
2014	AO-03	13	22	37	18	7	2	1	26	36	165
2014	AO-04	18	21	44	18	0	0	0	18	38	39

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	22	24	28	20	6	1	0	26	46	193
2020	AO-03	18	25	31	19	7	1	0	26	43	136
2020	AO-04	42	24	21	12	0	0	0	12	67	33
2019	AO	34	31	20	11	3	1	1	14	65	176
2019	AO-02	17	25	17	33	8	0	0	42	42	12
2019	AO-03	35	28	23	10	2	1	1	12	64	117
2019	AO-04	42	44	11	3	0	0	0	3	86	36
2018	AO	36	27	24	9	2	1	1	12	64	192
2018	AO-03	33	30	26	9	2	1	0	11	63	129
2018	AO-04	60	14	20	6	0	0	0	6	74	35
2017	AO	36	25	24	9	3	0	2	13	63	233
2017	AO-02	8	8	46	23	8	8	0	33	17	13
2017	AO-03	38	27	22	9	2	0	2	11	67	164
2017	AO-04	51	27	16	5	0	0	0	5	78	37
2014	AO	40	34	17	5	2	1	1	7	75	242
2014	AO-01	7	27	40	0	20	0	7	21	36	15
2014	AO-02	23	31	38	0	8	0	0	8	54	13
2014	AO-03	42	34	14	7	0	2	1	7	78	166
2014	AO-04	49	33	15	0	3	0	0	3	82	39

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	6	10	27	28	24	2	3	54	18	191
2020	AO-03	6	12	27	28	23	3	1	53	19	134
2020	AO-04	9	9	33	24	18	0	6	45	19	33
2019	AO	15	21	29	22	9	2	2	32	38	176
2019	AO-02	8	17	25	17	33	0	0	50	25	12
2019	AO-03	15	21	32	21	6	3	2	29	38	117
2019	AO-04	22	19	28	28	0	0	3	29	43	36
2018	AO	19	22	26	24	6	2	2	31	43	191
2018	AO-03	19	21	26	24	6	2	2	31	41	129
2018	AO-04	31	23	20	20	6	0	0	26	54	35
2017	AO	12	19	33	16	14	2	3	32	33	234
2017	AO-02	8	15	54	15	8	0	0	23	23	13
2017	AO-03	12	21	30	17	15	3	2	33	35	165
2017	AO-04	22	14	43	14	5	0	3	19	36	37
2014	AO	16	20	26	21	9	5	2	33	39	241
2014	AO-01	0	0	20	33	40	7	0	79	0	15
2014	AO-02	15	23	23	23	15	0	0	38	38	13
2014	AO-03	16	21	28	21	5	7	3	28	40	165
2014	AO-04	26	21	21	23	8	0	3	32	47	39

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	26	27	30	13	2	1	2	15	54	191
2020	AO-03	27	26	34	10	1	1	1	11	54	135
2020	AO-04	25	34	19	16	0	3	3	17	63	32
2019	AO	34	30	23	7	2	2	1	10	66	175
2019	AO-02	8	25	25	17	17	8	0	36	36	12
2019	AO-03	36	31	22	8	1	1	1	9	68	116
2019	AO-04	39	31	25	6	0	0	0	6	69	36
2018	AO	38	34	19	6	1	1	0	7	73	192
2018	AO-03	40	36	19	5	1	0	0	5	75	129
2018	AO-04	34	37	26	0	3	0	0	3	71	35
2017	AO	40	32	18	6	2	1	2	8	73	234
2017	AO-02	8	38	31	8	8	0	8	17	50	13
2017	AO-03	41	33	16	5	2	1	1	7	76	165
2017	AO-04	54	24	19	3	0	0	0	3	78	37
2014	AO	44	32	17	3	2	1	0	5	77	241
2014	AO-01	0	47	33	7	7	7	0	14	50	15
2014	AO-02	23	31	31	8	8	0	0	15	54	13
2014	AO-03	48	30	15	3	1	1	1	4	80	165
2014	AO-04	46	36	15	3	0	0	0	3	82	39

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	11	24	34	24	6	0	1	30	36	193
2020	AO-03	11	24	35	26	4	0	0	30	35	136
2020	AO-04	15	33	21	24	0	0	6	26	52	33
2019	AO	15	26	32	22	4	1	1	26	42	176
2019	AO-02	8	0	17	58	17	0	0	75	8	12
2019	AO-03	18	26	33	19	2	1	1	21	45	117
2019	AO-04	8	33	33	17	6	0	3	23	43	36

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	34	34	17	7	3	3	2	72	10	193
2020	AO-03	35	34	18	6	2	4	2	73	9	136
2020	AO-04	33	36	18	6	0	3	3	74	6	33
2019	AO	24	32	20	12	7	2	3	59	20	176
2019	AO-02	8	50	0	42	0	0	0	58	42	12
2019	AO-03	26	29	20	12	7	3	3	59	20	117
2019	AO-04	25	39	28	3	6	0	0	64	8	36
2018	AO	26	28	25	7	9	3	2	57	17	193
2018	AO-03	22	29	26	7	8	4	3	55	17	130
2018	AO-04	26	31	23	9	11	0	0	57	20	35
2017	AO	23	31	21	11	10	2	2	56	22	234
2017	AO-02	15	54	15	0	8	8	0	75	8	13
2017	AO-03	23	28	22	12	9	2	3	54	22	165
2017	AO-04	19	35	24	11	11	0	0	54	22	37
2014	AO	26	36	17	10	6	5	2	65	17	242
2014	AO-01	67	20	7	0	0	7	0	93	0	15
2014	AO-02	23	23	8	23	23	0	0	46	46	13
2014	AO-03	22	37	17	8	7	6	2	64	16	166
2014	AO-04	28	36	21	10	3	3	0	66	13	39

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	58	26	9	4	4	0	0	84	7	193
2020	AO-03	62	23	10	4	2	0	0	85	6	136
2020	AO-04	52	36	6	6	0	0	0	88	6	33
2019	AO	48	30	7	9	5	1	1	80	13	175
2019	AO-02	50	25	17	8	0	0	0	75	8	12
2019	AO-03	44	28	9	10	6	2	1	75	17	117
2019	AO-04	54	43	0	3	0	0	0	97	3	35
2018	AO	42	35	7	8	8	1	0	77	16	192
2018	AO-03	39	36	8	8	9	1	0	75	17	129
2018	AO-04	46	34	9	6	6	0	0	80	11	35
2017	AO	41	34	9	9	7	0	0	75	16	233
2017	AO-02	33	42	8	17	0	0	0	75	17	12
2017	AO-03	38	34	12	10	7	0	0	72	16	165
2017	AO-04	49	38	0	8	5	0	0	86	14	37
2014	AO	45	32	7	9	5	1	0	78	14	242
2014	AO-01	67	13	13	7	0	0	0	80	7	15
2014	AO-02	23	31	0	23	23	0	0	54	46	13
2014	AO-03	42	34	8	8	6	2	1	77	15	166
2014	AO-04	56	31	8	5	0	0	0	87	5	39

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	57	32	3	6	2	0	89	8	192
2020	AO-03	60	30	4	7	0	0	90	7	136
2020	AO-04	61	33	3	3	0	0	94	3	33
2019	AO	48	32	9	8	3	1	81	11	176
2019	AO-02	33	42	8	8	8	0	75	17	12
2019	AO-03	49	31	9	9	2	1	80	10	117
2019	AO-04	47	39	8	3	3	0	86	6	36
2018	AO	47	36	6	10	1	0	83	11	191
2018	AO-03	44	38	7	9	2	0	82	11	129
2018	AO-04	46	31	9	14	0	0	77	14	35
2017	AO	37	42	7	9	4	0	79	13	233
2017	AO-02	31	54	0	15	0	0	85	15	13
2017	AO-03	38	41	8	7	5	0	79	12	165
2017	AO-04	27	54	3	11	5	0	81	16	37
2014	AO	40	44	7	6	3	0	84	10	242
2014	AO-01	73	27	0	0	0	0	100	0	15
2014	AO-02	31	15	8	38	8	0	46	46	13
2014	AO-03	38	45	9	5	3	0	83	8	166
2014	AO-04	41	51	0	5	3	0	92	8	39

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	49	38	7	4	1	1	0	88	5	192
2020	AO-03	50	39	6	4	1	1	0	89	5	135
2020	AO-04	52	42	6	0	0	0	0	94	0	33
2019	AO	43	39	10	6	1	1	1	83	7	176
2019	AO-02	50	8	33	8	0	0	0	58	8	12
2019	AO-03	43	38	11	6	1	0	1	82	7	117
2019	AO-04	39	56	0	3	0	3	0	97	3	36
2018	AO	38	41	12	5	2	2	0	81	6	193
2018	AO-03	36	38	15	5	2	2	0	76	8	130
2018	AO-04	40	46	11	3	0	0	0	86	3	35

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	60	21	9	1	3	4	3	86	4	193
2020	AO-03	57	22	13	1	2	4	1	83	4	136
2020	AO-04	70	24	0	0	0	3	3	100	0	33

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	60	22	11	4	2	1	1	83	5	193
2020	AO-03	60	23	10	4	1	1	1	84	5	136
2020	AO-04	55	24	18	0	3	0	0	79	3	33
2019	AO	56	24	12	3	1	1	2	84	4	176
2019	AO-02	58	17	25	0	0	0	0	75	0	12
2019	AO-03	56	26	8	5	0	2	3	86	5	117
2019	AO-04	64	17	19	0	0	0	0	81	0	36

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	49	33	9	6	3	1	82	9	192
2020	AO-03	52	32	8	6	1	1	84	7	136
2020	AO-04	33	39	15	6	6	0	73	12	33
2019	AO	51	27	9	6	7	0	78	13	176
2019	AO-02	50	17	25	8	0	0	67	8	12
2019	AO-03	54	26	8	5	7	0	80	12	117
2019	AO-04	44	33	11	3	8	0	78	11	36
2018	AO	43	28	15	7	6	0	72	13	191
2018	AO-03	45	26	16	6	7	0	71	13	128
2018	AO-04	34	37	14	9	6	0	71	14	35
2017	AO	37	35	12	9	6	0	73	15	234
2017	AO-02	38	54	0	8	0	0	92	8	13
2017	AO-03	39	32	11	10	7	1	72	17	165
2017	AO-04	27	43	16	5	8	0	70	14	37
2014	AO	34	32	13	8	12	1	67	20	242
2014	AO-01	53	27	20	0	0	0	80	0	15
2014	AO-02	31	23	15	8	23	0	54	31	13
2014	AO-03	36	30	12	8	13	2	67	21	166
2014	AO-04	21	41	15	15	8	0	62	23	39

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	56	25	8	3	3	3	3	86	6	191
2020	AO-03	58	23	9	4	2	2	2	84	6	135
2020	AO-04	50	31	9	0	3	3	3	87	3	32

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	52	31	9	6	2	1	0	83	8	193
2020	AO-03	51	32	10	6	1	1	0	84	7	136
2020	AO-04	45	39	6	3	6	0	0	85	9	33
2019	AO	49	31	9	6	5	0	1	81	11	176
2019	AO-02	33	67	0	0	0	0	0	100	0	12
2019	AO-03	48	29	9	9	4	0	1	78	14	117
2019	AO-04	58	28	6	0	8	0	0	86	8	36
2018	AO	40	28	15	10	5	1	1	69	16	191
2018	AO-03	37	28	18	11	5	1	1	66	16	128
2018	AO-04	37	34	14	6	9	0	0	71	14	35
2017	AO	42	31	12	8	7	0	0	73	15	233
2017	AO-02	54	23	23	0	0	0	0	77	0	13
2017	AO-03	41	28	15	8	7	1	0	70	15	164
2017	AO-04	30	51	5	8	5	0	0	81	14	37
2014	AO	41	31	8	12	8	0	0	72	20	242
2014	AO-01	73	20	0	7	0	0	0	93	7	15
2014	AO-02	38	15	8	23	15	0	0	54	38	13
2014	AO-03	39	32	10	11	8	0	0	70	20	166
2014	AO-04	36	36	8	13	8	0	0	72	21	39

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	43	57	193
2020	AO-03	50	50	136
2020	AO-04	18	82	33

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	66	13	10	1	4	7	88	1	193
2020	AO-03	67	13	10	1	4	5	88	1	136
2020	AO-04	64	15	9	0	0	12	90	0	33

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	62	22	11	3	2	0	1	84	5	193
2020	AO-03	62	25	9	3	1	0	0	87	4	136
2020	AO-04	55	18	15	6	3	0	3	75	9	33
2019	AO	55	28	5	5	6	1	0	84	10	176
2019	AO-02	58	17	25	0	0	0	0	75	0	12
2019	AO-03	59	26	3	3	7	2	0	86	10	117
2019	AO-04	44	39	6	8	3	0	0	83	11	36
2018	AO	54	20	11	7	8	0	0	74	15	190
2018	AO-03	53	20	10	9	9	0	0	72	17	127
2018	AO-04	46	26	17	0	11	0	0	71	11	35
2017	AO	51	26	10	6	8	0	0	76	14	233
2017	AO-02	75	17	8	0	0	0	0	92	0	12
2017	AO-03	50	25	10	6	8	0	0	76	15	165
2017	AO-04	35	38	11	8	8	0	0	73	16	37
2014	AO	51	24	9	8	9	0	0	75	17	242
2014	AO-01	80	13	7	0	0	0	0	93	0	15
2014	AO-02	46	15	15	8	8	8	0	67	17	13
2014	AO-03	51	24	9	10	7	0	0	74	17	166
2014	AO-04	41	28	8	5	18	0	0	69	23	39

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	37	27	17	11	4	5	67	16	193
2020	AO-03	35	25	20	11	4	5	63	16	136
2020	AO-04	36	36	12	12	3	0	73	15	33
2019	AO	18	30	23	13	13	5	50	26	176
2019	AO-02	17	33	33	0	8	8	55	9	12
2019	AO-03	17	28	19	14	16	6	48	32	117
2019	AO-04	19	28	33	17	3	0	47	19	36
2018	AO	18	28	23	16	11	3	48	28	193
2018	AO-03	17	26	25	18	12	3	44	30	130
2018	AO-04	20	34	17	17	11	0	54	29	35
2017	AO	14	29	19	14	20	4	45	35	234
2017	AO-02	8	38	23	15	8	8	50	25	13
2017	AO-03	13	25	19	16	22	4	40	40	165
2017	AO-04	14	35	22	8	22	0	49	30	37
2014	AO	13	27	21	16	16	6	43	34	242
2014	AO-01	27	33	27	7	0	7	64	7	15
2014	AO-02	15	23	15	15	23	8	42	42	13
2014	AO-03	10	24	24	17	18	8	36	39	166
2014	AO-04	23	33	15	15	13	0	56	28	39

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	27	25	20	17	9	1	53	27	193
2020	AO-03	26	24	20	18	10	1	51	29	136
2020	AO-04	27	27	24	12	9	0	55	21	33
2019	AO	11	26	23	19	21	1	37	40	175
2019	AO-02	8	33	42	8	8	0	42	17	12
2019	AO-03	11	27	20	19	23	0	38	42	116
2019	AO-04	14	11	33	22	19	0	25	42	36
2018	AO	6	25	26	24	19	0	32	42	193
2018	AO-03	6	22	25	27	21	0	28	48	130
2018	AO-04	3	29	31	20	17	0	31	37	35
2017	AO	7	26	19	20	27	1	34	47	234
2017	AO-02	0	23	46	23	8	0	23	31	13
2017	AO-03	5	24	16	21	32	1	30	53	165
2017	AO-04	8	32	22	16	22	0	41	38	37
2014	AO	6	23	18	24	29	0	29	53	242
2014	AO-01	20	33	27	20	0	0	53	20	15
2014	AO-02	0	38	0	31	31	0	38	62	13
2014	AO-03	5	18	20	24	33	1	23	56	166
2014	AO-04	8	28	10	28	26	0	36	54	39

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	17	28	20	19	13	4	46	32	192
2020	AO-03	15	29	19	18	14	4	47	34	136
2020	AO-04	16	19	25	28	13	0	34	41	32
2019	AO	7	22	25	25	19	2	30	45	176
2019	AO-02	0	25	25	25	8	17	30	40	12
2019	AO-03	9	20	26	26	20	1	28	46	117
2019	AO-04	6	22	25	28	19	0	28	47	36
2018	AO	2	23	24	28	20	2	26	49	193
2018	AO-03	2	23	24	29	21	1	26	50	130
2018	AO-04	0	26	31	26	17	0	26	43	35
2017	AO	5	17	22	24	31	2	22	55	234
2017	AO-02	0	8	46	31	15	0	8	46	13
2017	AO-03	4	14	19	25	35	2	19	61	165
2017	AO-04	3	24	27	19	27	0	27	46	37
2014	AO	4	19	19	24	29	5	24	55	242
2014	AO-01	13	40	13	27	0	7	57	29	15
2014	AO-02	0	38	0	15	46	0	38	62	13
2014	AO-03	3	14	20	24	32	7	18	60	166
2014	AO-04	5	26	21	26	23	0	31	49	39

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	18	30	19	19	12	2	49	32	192
2020	AO-03	13	36	17	18	14	2	50	33	135
2020	AO-04	15	24	21	30	9	0	39	39	33
2019	AO	6	23	23	27	19	1	29	47	176
2019	AO-02	0	50	25	8	8	8	55	18	12
2019	AO-03	5	19	24	32	20	0	24	52	117
2019	AO-04	8	22	22	22	25	0	31	47	36
2018	AO	3	26	22	29	19	0	30	48	193
2018	AO-03	3	24	21	31	22	0	27	52	130
2018	AO-04	3	29	26	29	14	0	31	43	35
2017	AO	6	19	26	24	24	2	25	48	233
2017	AO-02	0	8	67	25	0	0	8	25	12
2017	AO-03	6	16	24	24	28	2	22	54	165
2017	AO-04	0	24	27	30	19	0	24	49	37
2014	AO	5	21	20	25	28	2	26	53	242
2014	AO-01	27	33	33	0	7	0	60	7	15
2014	AO-02	0	23	15	31	31	0	23	62	13
2014	AO-03	4	18	19	27	31	2	22	59	166
2014	AO-04	8	23	18	28	23	0	31	51	39

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	38	25	11	3	5	11	6	76	10	192
2020	AO-03	35	25	12	4	5	16	4	74	11	135
2020	AO-04	42	18	15	0	6	3	15	74	7	33
2019	AO	30	20	11	6	7	22	5	68	18	176
2019	AO-02	50	8	8	8	0	17	8	78	11	12
2019	AO-03	27	17	11	7	6	27	4	65	19	117
2019	AO-04	31	33	11	3	8	8	6	74	13	36

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	15	42	23	12	6	2	57	19	192
2020	AO-03	14	41	24	10	7	3	57	18	135
2020	AO-04	12	39	24	21	3	0	52	24	33
2019	AO	5	31	34	16	12	3	36	29	176
2019	AO-02	8	25	50	8	0	8	36	9	12
2019	AO-03	4	28	33	18	13	3	34	32	117
2019	AO-04	3	39	33	11	14	0	42	25	36
2018	AO	6	30	31	23	10	1	36	33	189
2018	AO-03	5	27	36	23	8	1	33	31	128
2018	AO-04	3	35	26	18	18	0	38	35	34
2017	AO	6	29	28	20	14	3	36	35	233
2017	AO-02	0	33	42	17	8	0	33	25	12
2017	AO-03	7	28	27	19	15	3	36	36	165
2017	AO-04	0	35	30	22	14	0	35	35	37
2014	AO	5	26	24	24	19	0	32	44	242
2014	AO-01	20	40	7	33	0	0	60	33	15
2014	AO-02	0	31	31	8	31	0	31	38	13
2014	AO-03	4	24	26	23	23	1	28	46	166
2014	AO-04	5	31	21	31	13	0	36	44	39

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	11	33	25	17	12	2	44	30	190
2020	AO-03	9	32	27	16	13	2	42	30	136
2020	AO-04	10	30	27	23	10	0	40	33	30
2019	AO	2	19	26	30	21	2	22	52	175
2019	AO-02	0	25	33	33	8	0	25	42	12
2019	AO-03	2	20	29	29	19	2	22	49	117
2019	AO-04	3	14	11	39	33	0	17	72	36

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	34	34	15	8	6	1	2	70	15	192
2020	AO-03	32	35	15	9	7	1	1	68	17	136
2020	AO-04	30	39	18	9	0	0	3	72	9	33
2019	AO	22	36	20	14	8	1	0	58	22	176
2019	AO-02	8	75	8	8	0	0	0	83	8	12
2019	AO-03	20	33	23	11	11	2	0	54	23	117
2019	AO-04	31	28	17	22	3	0	0	58	25	36
2018	AO	25	38	17	10	7	2	1	65	18	192
2018	AO-03	21	38	17	14	8	2	1	60	22	130
2018	AO-04	26	47	18	0	6	0	3	76	6	34
2017	AO	24	42	13	11	6	3	0	69	18	233
2017	AO-02	33	25	8	33	0	0	0	58	33	12
2017	AO-03	25	42	15	8	7	4	0	70	15	165
2017	AO-04	19	49	14	11	8	0	0	68	19	37
2014	AO	26	40	15	9	5	4	1	69	15	242
2014	AO-01	47	33	0	7	7	7	0	86	14	15
2014	AO-02	15	15	38	15	15	0	0	31	31	13
2014	AO-03	22	42	15	9	5	5	2	68	15	166
2014	AO-04	31	44	15	10	0	0	0	74	10	39

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	34	34	19	8	4	1	1	69	12	193
2020	AO-03	35	33	18	8	4	1	0	69	13	136
2020	AO-04	27	45	21	6	0	0	0	73	6	33
2019	AO	19	31	28	11	10	1	0	51	21	176
2019	AO-02	25	50	8	17	0	0	0	75	17	12
2019	AO-03	17	30	31	10	11	1	0	47	22	117
2019	AO-04	19	36	22	11	11	0	0	56	22	36
2018	AO	19	41	26	6	8	1	0	60	14	192
2018	AO-03	17	40	29	5	9	0	0	57	14	130
2018	AO-04	24	44	18	6	9	0	0	68	15	34

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	30	31	17	9	7	5	2	65	17	192
2020	AO-03	28	33	18	9	6	5	1	65	16	135
2020	AO-04	30	33	15	9	6	6	0	68	16	33
2019	AO	15	27	20	16	11	10	1	47	31	176
2019	AO-02	42	17	25	0	8	8	0	64	9	12
2019	AO-03	13	26	21	18	11	10	1	43	33	117
2019	AO-04	14	33	14	17	14	8	0	52	33	36
2018	AO	17	30	21	12	15	6	0	50	28	191
2018	AO-03	14	28	23	13	16	6	0	45	31	129
2018	AO-04	24	35	15	9	15	3	0	61	24	34
2017	AO	15	34	19	15	11	6	0	53	27	233
2017	AO-02	8	50	0	8	8	25	0	78	22	12
2017	AO-03	14	33	22	15	10	6	1	50	27	165
2017	AO-04	22	32	16	14	16	0	0	54	30	37
2014	AO	17	30	17	14	15	5	1	50	32	242
2014	AO-01	40	33	20	0	7	0	0	73	7	15
2014	AO-02	23	31	8	23	15	0	0	54	38	13
2014	AO-03	13	28	18	16	16	7	1	45	35	166
2014	AO-04	18	44	10	10	18	0	0	62	28	39

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	20	30	24	16	7	3	1	52	24	193
2020	AO-03	18	31	22	18	7	3	1	51	26	136
2020	AO-04	21	33	27	12	6	0	0	55	18	33
2019	AO	11	12	30	22	22	3	0	24	45	176
2019	AO-02	8	17	42	17	8	8	0	27	27	12
2019	AO-03	11	10	32	21	21	4	0	22	44	117
2019	AO-04	8	14	25	25	28	0	0	22	53	36
2018	AO	4	27	27	23	18	1	0	32	42	192
2018	AO-03	2	27	28	22	21	1	0	29	43	130
2018	AO-04	9	29	26	24	12	0	0	38	35	34
2017	AO	6	25	21	26	21	2	0	31	48	234
2017	AO-02	8	8	38	31	15	0	0	15	46	13
2017	AO-03	6	24	17	27	24	2	0	31	52	165
2017	AO-04	3	27	24	30	16	0	0	30	46	37
2014	AO	8	26	24	16	23	2	0	35	40	242
2014	AO-01	20	40	27	13	0	0	0	60	13	15
2014	AO-02	23	15	23	8	31	0	0	38	38	13
2014	AO-03	4	25	27	16	24	4	1	30	42	166
2014	AO-04	13	28	15	15	28	0	0	41	44	39

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	23	25	20	11	15	2	4	51	27	193
2020	AO-03	24	24	21	11	14	1	4	52	27	136
2020	AO-04	18	30	18	15	18	0	0	48	33	33
2019	AO	10	26	21	18	22	2	1	36	42	175
2019	AO-02	8	42	17	17	17	0	0	50	33	12
2019	AO-03	9	25	22	18	22	3	1	36	42	116
2019	AO-04	8	28	17	22	25	0	0	36	47	36
2018	AO	11	28	20	15	23	2	2	41	39	191
2018	AO-03	9	27	24	12	26	2	1	37	39	129
2018	AO-04	15	29	12	24	21	0	0	44	44	34
2017	AO	9	31	18	18	20	2	3	42	40	234
2017	AO-02	15	15	15	23	23	0	8	33	50	13
2017	AO-03	10	32	18	16	22	1	1	43	39	165
2017	AO-04	8	35	11	27	19	0	0	43	46	37
2014	AO	13	25	21	12	24	2	4	41	37	242
2014	AO-01	20	33	20	7	7	0	13	62	15	15
2014	AO-02	23	15	31	0	23	0	8	42	25	13
2014	AO-03	10	26	22	12	24	2	4	38	38	166
2014	AO-04	15	23	13	15	28	3	3	41	46	39

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	59	24	7	2	1	1	7	90	3	191
2020	AO-03	60	23	6	1	1	1	8	92	2	134
2020	AO-04	64	24	3	3	0	0	6	94	3	33
2019	AO	45	30	12	5	2	0	6	80	8	173
2019	AO-02	42	33	8	0	8	0	8	82	9	12
2019	AO-03	40	30	15	6	2	0	7	75	8	114
2019	AO-04	61	28	6	3	3	0	0	89	6	36

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	38	26	15	9	6	2	5	69	15	193
2020	AO-03	38	25	15	9	7	2	4	68	17	136
2020	AO-04	39	30	12	12	3	0	3	72	16	33
2019	AO	19	26	19	14	15	3	5	48	31	175
2019	AO-02	17	42	25	0	8	0	8	64	9	12
2019	AO-03	18	24	16	17	16	3	4	46	36	116
2019	AO-04	14	28	31	11	17	0	0	42	28	36

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	75	12	3	3	1	3	4	93	4	190
2020	AO-03	72	13	2	4	2	4	5	93	6	133
2020	AO-04	79	15	3	0	0	0	3	97	0	33
2019	AO	66	11	5	2	4	6	7	88	7	175
2019	AO-02	75	0	8	0	0	0	17	90	0	12
2019	AO-03	64	11	4	3	6	7	5	85	10	116
2019	AO-04	72	14	6	0	0	6	3	94	0	36

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	79	7	2	1	2	1	9	95	2	191
2020	AO-03	76	7	2	1	2	1	10	94	3	135
2020	AO-04	91	3	0	0	0	0	6	100	0	32
2019	AO	69	9	3	1	2	5	11	93	3	174
2019	AO-02	67	8	8	0	0	0	17	90	0	12
2019	AO-03	67	9	3	1	3	6	11	92	4	115
2019	AO-04	81	8	3	0	0	3	6	97	0	36

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	21	42	20	10	5	1	1	65	15	192
2020	AO-03	21	41	19	10	6	1	0	64	17	135
2020	AO-04	18	45	21	12	3	0	0	64	15	33
2019	AO	13	41	22	14	6	3	0	56	21	176
2019	AO-02	17	25	25	25	0	8	0	45	27	12
2019	AO-03	14	41	21	15	6	3	0	57	22	117
2019	AO-04	8	53	22	11	6	0	0	61	17	36
2018	AO	7	35	30	19	7	1	0	43	27	191
2018	AO-03	7	32	33	18	8	2	0	40	27	130
2018	AO-04	6	44	24	21	6	0	0	50	26	34
2017	AO	8	38	26	14	13	1	0	47	27	234
2017	AO-02	8	38	46	0	8	0	0	46	8	13
2017	AO-03	9	36	25	15	15	1	0	45	29	165
2017	AO-04	3	46	24	14	11	3	0	50	25	37

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	41	39	11	5	2	2	0	81	7	192
2020	AO-03	41	37	13	4	2	3	0	80	6	135
2020	AO-04	33	55	6	6	0	0	0	88	6	33
2019	AO	22	49	19	3	2	5	0	75	5	175
2019	AO-02	17	33	42	0	0	8	0	55	0	12
2019	AO-03	22	51	17	3	3	4	0	76	6	116
2019	AO-04	25	53	14	3	0	6	0	82	3	36
2018	AO	33	41	17	4	1	4	1	77	5	193
2018	AO-03	30	41	18	5	2	5	1	75	7	130
2018	AO-04	34	54	11	0	0	0	0	89	0	35
2017	AO	23	50	15	6	3	3	0	75	10	234
2017	AO-02	23	62	15	0	0	0	0	85	0	13
2017	AO-03	23	48	16	7	3	3	0	74	10	165
2017	AO-04	14	68	8	5	5	0	0	81	11	37
2014	AO	24	43	19	7	2	4	0	70	10	242
2014	AO-01	60	20	20	0	0	0	0	80	0	15
2014	AO-02	31	31	8	23	0	8	0	67	25	13
2014	AO-03	17	44	23	7	4	4	1	65	11	166
2014	AO-04	31	54	10	3	0	3	0	87	3	39

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	42	34	16	3	1	4	0	79	4	193
2020	AO-03	43	32	15	3	1	6	0	80	4	136
2020	AO-04	39	45	15	0	0	0	0	85	0	33
2019	AO	27	38	21	3	2	7	1	72	6	175
2019	AO-02	25	33	33	0	0	8	0	64	0	12
2019	AO-03	27	40	19	4	3	7	1	72	7	116
2019	AO-04	31	47	14	0	0	6	3	85	0	36
2018	AO	31	35	23	5	2	3	1	69	7	193
2018	AO-03	28	32	25	7	2	3	2	64	10	130
2018	AO-04	40	40	17	0	0	3	0	82	0	35
2017	AO	22	41	24	3	4	6	0	67	8	232
2017	AO-02	25	33	17	8	0	17	0	70	10	12
2017	AO-03	21	41	24	2	5	6	1	67	8	164
2017	AO-04	24	38	30	5	3	0	0	62	8	37
2014	AO	23	37	23	5	2	9	1	67	7	242
2014	AO-01	53	20	13	0	0	7	7	85	0	15
2014	AO-02	38	15	23	0	15	8	0	58	17	13
2014	AO-03	17	39	25	7	1	11	1	64	8	166
2014	AO-04	28	38	21	3	3	5	3	72	6	39

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	46	30	17	1	2	4	2	80	3	192
2020	AO-03	46	29	16	1	1	4	1	80	3	135
2020	AO-04	52	33	15	0	0	0	0	85	0	33

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	46	35	10	3	4	3	1	83	6	191
2020	AO-03	41	37	11	4	3	3	1	81	7	134
2020	AO-04	52	36	9	0	0	3	0	91	0	33

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	59	27	9	4	1	0	0	86	5	191
2020	AO-03	58	27	10	4	1	0	0	85	5	134
2020	AO-04	52	39	9	0	0	0	0	91	0	33
2019	AO	36	39	11	10	5	1	0	75	14	176
2019	AO-02	25	58	17	0	0	0	0	83	0	12
2019	AO-03	39	33	9	12	5	1	0	73	17	117
2019	AO-04	22	56	8	8	6	0	0	78	14	36
2018	AO	37	37	15	7	5	0	0	74	12	191
2018	AO-03	35	39	14	8	5	0	0	74	12	129
2018	AO-04	37	34	20	3	6	0	0	71	9	35
2017	AO	32	42	12	9	5	0	0	74	13	234
2017	AO-02	38	46	15	0	0	0	0	85	0	13
2017	AO-03	30	42	13	9	5	0	0	72	15	165
2017	AO-04	30	49	5	11	5	0	0	78	16	37
2014	AO	33	38	14	7	6	0	0	72	14	242
2014	AO-01	53	40	7	0	0	0	0	93	0	15
2014	AO-02	46	8	15	8	23	0	0	54	31	13
2014	AO-03	28	41	16	8	6	1	1	70	14	166
2014	AO-04	33	41	13	10	3	0	0	74	13	39

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	42	34	14	6	3	2	77	9	190
2020	AO-03	38	35	16	6	4	2	74	10	133
2020	AO-04	45	39	6	6	0	3	88	6	33
2019	AO	21	26	27	14	11	1	47	26	176
2019	AO-02	25	58	8	8	0	0	83	8	12
2019	AO-03	22	21	26	15	14	2	44	30	117
2019	AO-04	8	31	39	11	11	0	39	22	36
2018	AO	19	31	19	17	14	0	50	31	190
2018	AO-03	19	28	18	20	16	0	46	35	127
2018	AO-04	20	31	23	11	14	0	51	26	35
2017	AO	14	35	18	17	16	0	48	33	233
2017	AO-02	15	54	15	15	0	0	69	15	13
2017	AO-03	12	33	17	20	19	0	44	39	165
2017	AO-04	17	33	22	8	19	0	50	28	36
2014	AO	12	31	19	21	17	0	44	38	242
2014	AO-01	53	27	20	0	0	0	80	0	15
2014	AO-02	8	46	8	23	15	0	54	38	13
2014	AO-03	10	30	19	22	19	1	40	41	166
2014	AO-04	5	33	21	26	15	0	38	41	39

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	34	42	14	7	3	0	76	10	190
2020	AO-03	35	38	16	8	3	0	73	11	133
2020	AO-04	30	55	9	6	0	0	85	6	33
2019	AO	17	33	22	18	9	1	51	27	175
2019	AO-02	25	50	17	8	0	0	75	8	12
2019	AO-03	16	32	22	17	11	1	49	29	116
2019	AO-04	8	36	25	25	6	0	44	31	36
2018	AO	15	36	19	16	14	0	51	30	191
2018	AO-03	16	33	17	17	16	0	50	33	129
2018	AO-04	11	34	26	14	14	0	46	29	35
2017	AO	12	37	18	18	15	0	49	32	234
2017	AO-02	15	54	23	8	0	0	69	8	13
2017	AO-03	11	36	15	23	15	0	47	38	165
2017	AO-04	11	41	19	8	22	0	51	30	37
2014	AO	9	33	20	19	18	0	43	37	242
2014	AO-01	47	33	20	0	0	0	80	0	15
2014	AO-02	15	38	8	23	15	0	54	38	13
2014	AO-03	7	30	21	22	20	0	37	42	166
2014	AO-04	3	38	23	21	15	0	41	36	39

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	54	24	10	5	3	2	2	81	9	192
2020	AO-03	50	26	12	4	4	1	2	79	8	135
2020	AO-04	61	21	6	9	0	3	0	84	9	33
2019	AO	27	28	24	9	3	5	3	60	13	176
2019	AO-02	25	33	33	8	0	0	0	58	8	12
2019	AO-03	28	26	23	9	4	6	4	60	14	117
2019	AO-04	17	39	28	8	3	3	3	59	12	36
2018	AO	30	25	20	14	7	1	3	57	22	192
2018	AO-03	30	26	19	12	8	2	3	59	21	129
2018	AO-04	20	20	26	23	9	0	3	41	32	35
2017	AO	25	25	27	9	8	3	3	53	19	233
2017	AO-02	23	31	23	15	0	0	8	58	17	13
2017	AO-03	25	21	31	10	7	4	2	49	18	164
2017	AO-04	24	38	11	8	19	0	0	62	27	37
2014	AO	24	28	18	12	11	3	5	56	24	242
2014	AO-01	47	40	7	0	0	7	0	93	0	15
2014	AO-02	23	15	15	15	15	15	0	45	36	13
2014	AO-03	20	27	20	13	11	3	5	51	27	166
2014	AO-04	21	38	15	10	8	0	8	64	19	39

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	AO	16	59	26	192
2020	AO-03	15	59	26	135
2020	AO-04	18	55	27	33
2019	AO	21	45	35	175
2019	AO-02	8	50	42	12
2019	AO-03	21	47	32	116
2019	AO-04	28	31	42	36
2018	AO	18	47	35	193
2018	AO-03	18	49	33	130
2018	AO-04	26	29	46	35
2017	AO	16	54	29	234
2017	AO-02	23	38	38	13
2017	AO-03	14	58	28	165
2017	AO-04	27	41	32	37
2014	AO	23	47	31	242
2014	AO-01	7	73	20	15
2014	AO-02	31	31	38	13
2014	AO-03	23	44	33	166
2014	AO-04	26	54	21	39

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	AO	73	13	3	3	0	7	30
2020	AO-03	80	5	5	5	0	5	20
2019	AO	39	3	11	39	3	6	36
2019	AO-03	42	4	13	38	4	0	24
2019	AO-04	20	0	10	50	0	20	10
2018	AO	43	3	11	31	3	9	35
2018	AO-03	39	4	4	43	0	9	23
2017	AO	45	8	8	29	0	11	38
2017	AO-03	39	4	9	39	0	9	23
2017	AO-04	50	10	10	20	0	10	10
2014	AO	40	16	9	31	9999	4	55
2014	AO-03	37	18	11	34	9999	0	38
2014	AO-04	60	10	0	30	9999	0	10

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	9	91	192
2020	AO-03	7	93	136
2019	AO	11	89	176
2019	AO-03	11	89	117
2018	AO	15	85	192
2018	AO-03	14	86	129
2018	AO-04	17	83	35

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	53	47	17
2019	AO	63	37	19
2019	AO-03	54	46	13
2018	AO	36	64	28
2018	AO-03	28	72	18

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	59	41	17
2019	AO	58	42	19
2018	AO	75	25	28

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	AO	100	17
2019	AO	100	19
2019	AO-03	100	13
2018	AO	100	28
2018	AO-03	100	18

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	19
2019	AO-03	0	100	13

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	18	82	28

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	No (%)	Total responses
2019	AO	100	19
2019	AO-03	100	13
2018	AO	100	28
2018	AO-03	100	18

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	47	53	17
2019	AO	42	58	19
2019	AO-03	38	62	13
2018	AO	39	61	28
2018	AO-03	39	61	18

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	29	71	17
2019	AO	42	58	19
2019	AO-03	38	62	13
2018	AO	43	57	28
2018	AO-03	50	50	18

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	53	47	19
2019	AO-03	62	38	13
2018	AO	54	46	28
2018	AO-03	61	39	18

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	41	59	17
2019	AO	37	63	19
2019	AO-03	46	54	13
2018	AO	39	61	28
2018	AO-03	33	67	18

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	29	71	17
2019	AO	37	63	19
2019	AO-03	38	62	13
2018	AO	50	50	28
2018	AO-03	56	44	18

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	47	53	17
2019	AO	47	53	19
2019	AO-03	38	62	13
2018	AO	50	50	28
2018	AO-03	50	50	18

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	41	59	17
2019	AO	42	58	19
2018	AO	32	68	28
2018	AO-03	33	67	18

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	AO	100	17
2019	AO	100	19
2019	AO-03	100	13

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	No (%)	Total responses
2020	AO	100	17
2019	AO	100	19
2019	AO-03	100	13

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	35	65	17

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	47	53	17
2019	AO	37	63	19
2019	AO-03	46	54	13
2018	AO	43	57	28
2018	AO-03	44	56	18

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	18	82	28

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	59	41	17
2019	AO	63	37	19
2019	AO-03	54	46	13
2018	AO	36	64	28
2018	AO-03	28	72	18

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	32	68	19
2019	AO-03	38	62	13

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	29	71	17
2019	AO	37	63	19
2019	AO-03	46	54	13
2018	AO	36	64	28
2018	AO-03	28	72	18

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	0	100	19
2019	AO-03	0	100	13

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	AO	26	74	19
2018	AO	36	64	28
2018	AO-03	44	56	18

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	36	64	25
2018	AO-03	41	59	17

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	56	44	25
2018	AO-03	71	29	17

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	60	40	25
2018	AO-03	65	35	17

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	20	18	19	7	8	23	5	52	21	192
2020	AO-03	18	16	19	7	7	26	6	51	22	136
2020	AO-04	24	18	21	12	6	15	3	52	22	33
2019	AO	7	21	23	13	6	24	6	40	27	176
2019	AO-02	25	25	25	25	0	0	0	50	25	12
2019	AO-03	4	21	21	9	9	28	7	39	28	117
2019	AO-04	11	19	22	22	3	19	3	39	32	36
2018	AO	11	19	26	8	10	20	6	40	25	193
2018	AO-03	9	15	30	7	10	22	8	34	24	130
2018	AO-04	11	26	23	9	14	14	3	45	28	35
2017	AO	12	17	25	10	11	19	7	39	28	234
2017	AO-02	15	31	23	15	0	15	0	55	18	13
2017	AO-03	10	15	25	11	10	21	8	34	29	165
2017	AO-04	11	27	19	8	19	11	5	45	32	37
2014	AO	10	16	23	10	12	22	6	37	31	242
2014	AO-01	27	20	20	0	0	27	7	70	0	15
2014	AO-02	8	8	23	15	15	15	15	22	44	13
2014	AO-03	7	12	25	12	13	25	5	28	36	166
2014	AO-04	15	31	18	5	10	15	5	58	19	39

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	37	29	17	7	5	4	1	70	13	193
2020	AO-03	39	26	19	7	4	4	0	68	12	136
2020	AO-04	33	39	12	6	6	0	3	75	13	33
2019	AO	25	31	20	10	4	9	2	62	16	176
2019	AO-02	33	33	17	17	0	0	0	67	17	12
2019	AO-03	23	26	23	8	6	11	3	57	16	117
2019	AO-04	22	47	8	17	0	6	0	74	18	36
2018	AO	21	30	24	11	8	6	1	55	20	191
2018	AO-03	17	30	27	12	7	7	0	51	20	128
2018	AO-04	26	34	14	9	14	3	0	62	24	35
2017	AO	21	33	21	8	9	6	2	59	19	233
2017	AO-02	31	31	23	15	0	0	0	62	15	13
2017	AO-03	18	34	21	9	10	7	2	57	20	164
2017	AO-04	24	32	22	5	14	0	3	58	19	37
2014	AO	17	25	31	9	9	9	0	46	20	242
2014	AO-01	40	20	27	0	0	13	0	69	0	15
2014	AO-02	8	31	23	15	15	8	0	42	33	13
2014	AO-03	11	24	34	10	10	11	1	39	22	166
2014	AO-04	28	31	26	8	5	3	0	61	13	39

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	4	96	193
2020	AO-03	6	94	136
2020	AO-04	0	100	33
2019	AO	6	94	176
2019	AO-02	0	100	12
2019	AO-03	7	93	117
2018	AO	10	90	192
2018	AO-03	12	88	129

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	32	68	19

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	19
2018	AO-03	100	15

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	19
2018	AO-03	100	15

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	19
2018	AO-03	0	100	15

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	19
2018	AO-03	100	15

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	No (%)	Total responses
2019	AO	100	10
2018	AO	100	19
2018	AO-03	100	15

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	42	58	19
2018	AO-03	47	53	15

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	19
2018	AO-03	0	100	15

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	32	68	19

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	19
2018	AO-03	0	100	15

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	19
2018	AO-03	0	100	15

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	19
2018	AO-03	0	100	15

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	19
2018	AO-03	0	100	15

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	19
2018	AO-03	0	100	15

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	26	74	19
2018	AO-03	33	67	15

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	37	63	19
2018	AO-03	33	67	15

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	26	74	19

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	19
2018	AO-03	0	100	15

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	37	63	19
2018	AO-03	33	67	15

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	15
2018	AO-03	0	100	11

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	15
2018	AO-03	0	100	11

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	15
2018	AO-03	0	100	11

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	15
2018	AO-03	0	100	11

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	15
2018	AO-03	0	100	11

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	15
2018	AO-03	0	100	11

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	33	67	15

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	15
2018	AO-03	0	100	11

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	33	67	15

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	0	100	15
2018	AO-03	0	100	11

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	AO	67	33	15

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	23	20	20	4	3	25	5	61	10	193
2020	AO-03	21	18	21	4	4	27	5	58	11	136
2020	AO-04	27	24	24	3	0	15	6	65	4	33
2019	AO	14	18	27	3	3	29	5	48	10	176
2019	AO-02	25	25	25	0	8	8	8	60	10	12
2019	AO-03	9	16	28	4	4	33	5	40	14	117
2019	AO-04	25	22	25	3	0	22	3	63	4	36
2018	AO	10	17	30	4	7	26	6	40	16	189
2018	AO-03	4	16	32	4	8	30	7	31	19	128
2018	AO-04	18	24	27	3	9	15	3	52	15	33
2017	AO	11	19	28	4	4	29	5	45	12	233
2017	AO-02	8	31	23	0	0	31	8	63	0	13
2017	AO-03	9	19	26	4	5	32	5	44	14	164
2017	AO-04	14	19	41	5	5	14	3	39	13	37
2014	AO	10	16	29	4	7	29	5	40	16	242
2014	AO-01	20	20	20	0	0	40	0	67	0	15
2014	AO-02	8	15	23	0	8	23	23	43	14	13
2014	AO-03	8	13	32	4	7	31	5	33	18	166
2014	AO-04	15	26	15	3	10	26	5	59	19	39

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	40	31	17	4	3	6	1	75	7	192
2020	AO-03	40	28	18	4	4	5	1	72	9	135
2020	AO-04	36	48	12	3	0	0	0	85	3	33
2019	AO	28	33	19	6	2	11	2	69	9	176
2019	AO-02	33	42	8	0	0	8	8	90	0	12
2019	AO-03	24	32	20	7	3	13	2	65	12	117
2019	AO-04	33	39	17	3	0	8	0	79	3	36
2018	AO	23	32	23	5	6	11	1	62	12	191
2018	AO-03	17	32	25	5	8	14	0	57	14	129
2018	AO-04	26	44	18	6	3	3	0	73	9	34
2017	AO	22	36	21	5	3	10	2	66	10	233
2017	AO-02	31	38	23	8	0	0	0	69	8	13
2017	AO-03	19	35	22	6	4	12	2	63	11	164
2017	AO-04	24	41	24	0	5	3	3	69	6	37
2014	AO	17	31	25	5	5	15	2	58	12	242
2014	AO-01	33	33	20	0	0	13	0	77	0	15
2014	AO-02	23	38	0	8	8	15	8	80	20	13
2014	AO-03	11	30	29	6	4	18	1	51	13	166
2014	AO-04	31	33	15	3	8	5	5	71	11	39

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	23	32	18	15	11	55	26	193
2020	AO-03	21	33	16	16	13	54	29	136
2020	AO-04	33	27	21	15	3	61	18	33

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	42	36	15	2	5	1	79	7	192
2020	AO-03	44	39	13	2	2	1	83	4	135
2020	AO-04	45	27	18	3	6	0	73	9	33
2019	AO	18	31	19	13	19	1	49	32	176
2019	AO-02	33	33	8	17	8	0	67	25	12
2019	AO-03	17	30	21	14	17	1	47	31	117
2019	AO-04	14	31	17	8	31	0	44	39	36
2018	AO	19	30	22	13	15	2	50	28	192
2018	AO-03	20	32	19	11	16	2	53	27	129
2018	AO-04	17	17	37	14	14	0	34	29	35
2017	AO	32	38	14	9	6	1	71	15	232
2017	AO-02	31	31	23	8	8	0	62	15	13
2017	AO-03	29	40	15	9	6	2	70	15	163
2017	AO-04	46	30	5	14	5	0	76	19	37

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	15	31	22	16	16	0	0	46	32	192
2020	AO-03	19	31	21	15	14	0	0	50	29	135
2020	AO-04	0	30	18	30	21	0	0	30	52	33
2019	AO	11	24	23	23	19	0	1	35	42	176
2019	AO-02	17	50	25	0	8	0	0	67	8	12
2019	AO-03	10	22	25	26	16	0	1	33	42	117
2019	AO-04	3	19	22	25	31	0	0	22	56	36
2018	AO	7	25	21	26	21	0	0	32	47	192
2018	AO-03	6	26	22	29	17	0	0	32	46	129
2018	AO-04	0	14	23	23	40	0	0	14	63	35
2017	AO	9	22	23	18	26	0	1	32	45	233
2017	AO-02	31	38	23	0	8	0	0	69	8	13
2017	AO-03	8	22	26	21	22	1	1	30	43	164
2017	AO-04	3	14	14	16	54	0	0	16	70	37

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	28	36	15	10	8	0	2	66	19	192
2020	AO-03	32	37	14	8	7	0	1	70	16	136
2020	AO-04	6	47	13	22	9	0	3	55	32	32
2019	AO	20	32	25	11	10	0	1	53	22	176
2019	AO-02	42	42	8	0	8	0	0	83	8	12
2019	AO-03	19	31	30	11	9	0	1	50	20	117
2019	AO-04	11	33	22	19	11	0	3	46	31	36
2018	AO	16	30	26	16	11	1	1	47	27	192
2018	AO-03	15	34	26	14	9	1	1	50	23	130
2018	AO-04	6	21	29	29	15	0	0	26	44	34
2017	AO	20	32	19	13	12	1	2	54	26	233
2017	AO-02	50	25	17	8	0	0	0	75	8	12
2017	AO-03	19	32	21	14	10	1	2	53	25	165
2017	AO-04	11	24	19	14	32	0	0	35	46	37

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	21	23	16	18	21	0	1	44	40	192
2020	AO-03	21	24	19	17	19	0	1	45	37	135
2020	AO-04	15	15	9	27	30	0	3	31	59	33
2019	AO	9	19	20	18	32	1	1	29	51	176
2019	AO-02	17	42	8	8	25	0	0	58	33	12
2019	AO-03	9	14	24	23	27	1	2	24	52	117
2019	AO-04	0	22	14	8	56	0	0	22	64	36
2018	AO	5	18	27	23	28	1	0	23	51	191
2018	AO-03	4	19	28	22	27	1	0	23	49	128
2018	AO-04	0	9	20	37	34	0	0	9	71	35
2017	AO	9	17	17	19	37	0	1	26	57	233
2017	AO-02	31	23	15	8	23	0	0	54	31	13
2017	AO-03	6	18	16	23	35	0	1	25	59	164
2017	AO-04	3	5	19	14	59	0	0	8	73	37

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	53	29	6	5	4	0	3	85	9	190
2020	AO-03	57	25	6	6	2	0	4	85	9	134
2020	AO-04	41	41	6	3	6	0	3	84	10	32
2019	AO	40	31	13	3	8	0	5	74	12	176
2019	AO-02	50	25	8	8	8	0	0	75	17	12
2019	AO-03	41	30	13	3	7	0	6	75	11	117
2019	AO-04	28	39	17	3	11	0	3	69	14	36
2018	AO	34	34	17	6	4	1	4	71	10	190
2018	AO-03	36	36	16	3	2	1	5	77	6	129
2018	AO-04	18	35	21	15	9	0	3	55	24	34
2017	AO	38	37	16	2	4	0	3	78	6	231
2017	AO-02	54	38	8	0	0	0	0	92	0	13
2017	AO-03	40	39	14	1	2	1	4	82	3	163
2017	AO-04	22	33	28	3	14	0	0	56	17	36

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	39	32	14	9	6	0	72	15	193
2020	AO-03	43	32	13	9	3	0	75	12	136
2020	AO-04	27	42	15	6	9	0	70	15	33
2019	AO	27	35	21	7	8	1	63	16	176
2019	AO-02	25	42	17	8	8	0	67	17	12
2019	AO-03	28	32	22	9	7	2	62	16	117
2019	AO-04	22	44	17	6	11	0	67	17	36
2018	AO	26	34	21	9	10	1	60	19	192
2018	AO-03	26	40	21	9	5	1	66	13	129
2018	AO-04	17	23	23	14	23	0	40	37	35
2017	AO	25	44	16	8	6	1	70	14	232
2017	AO-02	31	23	23	15	8	0	54	23	13
2017	AO-03	25	45	17	7	5	1	71	12	163
2017	AO-04	30	38	14	8	11	0	68	19	37

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	36	31	16	8	6	4	70	14	193
2020	AO-03	38	28	18	5	7	4	69	12	136
2020	AO-04	33	36	15	9	3	3	72	13	33

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	25	42	19	7	5	1	1	69	12	193
2020	AO-03	28	40	19	7	6	0	0	68	13	136
2020	AO-04	12	58	24	0	3	0	3	72	3	33
2019	AO	19	41	22	10	7	0	1	61	17	174
2019	AO-02	25	58	8	0	8	0	0	83	8	12
2019	AO-03	18	41	23	9	7	0	1	60	17	116
2019	AO-04	14	37	26	11	11	0	0	51	23	35
2018	AO	16	40	20	15	8	1	1	57	23	192
2018	AO-03	14	44	15	17	8	2	1	60	25	129
2018	AO-04	11	31	37	11	9	0	0	43	20	35
2017	AO	19	35	22	11	12	0	1	54	23	233
2017	AO-02	38	46	8	8	0	0	0	85	8	13
2017	AO-03	18	30	25	13	12	1	1	49	25	164
2017	AO-04	5	46	24	8	16	0	0	51	24	37

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	19	38	24	9	8	1	1	58	17	193
2020	AO-03	21	40	21	8	8	1	0	62	16	136
2020	AO-04	12	33	30	15	6	0	3	47	22	33
2019	AO	14	31	26	14	14	0	1	45	29	173
2019	AO-02	25	58	8	0	8	0	0	83	8	12
2019	AO-03	13	31	24	17	13	0	1	45	31	115
2019	AO-04	6	23	37	14	20	0	0	29	34	35
2018	AO	9	31	25	19	15	1	0	40	34	193
2018	AO-03	5	34	24	22	14	1	0	40	36	130
2018	AO-04	6	20	34	20	20	0	0	26	40	35
2017	AO	10	28	30	16	14	0	1	39	31	232
2017	AO-02	23	38	38	0	0	0	0	62	0	13
2017	AO-03	9	25	32	19	15	0	1	34	34	164
2017	AO-04	3	25	33	17	22	0	0	28	39	36

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	31	28	22	11	7	1	1	59	18	192
2020	AO-03	30	28	23	13	6	1	0	58	19	135
2020	AO-04	27	30	24	0	15	0	3	59	16	33
2019	AO	18	35	20	16	11	0	1	53	27	174
2019	AO-02	25	67	0	0	8	0	0	92	8	12
2019	AO-03	17	34	22	15	12	0	1	51	27	116
2019	AO-04	11	29	20	29	11	0	0	40	40	35
2018	AO	14	36	20	19	10	1	1	51	29	192
2018	AO-03	11	36	21	22	9	1	1	47	31	129
2018	AO-04	6	43	23	14	14	0	0	49	29	35
2017	AO	17	33	19	14	15	0	1	51	30	233
2017	AO-02	23	62	8	8	0	0	0	85	8	13
2017	AO-03	15	31	20	15	17	1	1	47	32	164
2017	AO-04	11	30	22	16	22	0	0	41	38	37

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	50	28	14	2	4	1	1	80	6	191
2020	AO-03	50	27	13	3	4	1	1	79	8	135
2020	AO-04	44	34	19	0	3	0	0	78	3	32
2019	AO	40	34	13	6	7	1	1	75	13	175
2019	AO-02	58	25	8	0	8	0	0	83	8	12
2019	AO-03	38	33	14	8	6	1	1	72	14	117
2019	AO-04	34	40	11	3	11	0	0	74	14	35

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	34	35	18	8	4	1	69	12	191
2020	AO-03	34	35	19	7	4	1	70	11	134
2020	AO-04	30	30	21	15	3	0	61	18	33

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	18	31	22	15	13	1	49	28	192
2020	AO-03	18	29	23	13	16	1	48	29	136
2020	AO-04	3	33	27	33	3	0	36	36	33
2019	AO	19	28	19	17	17	1	47	34	174
2019	AO-02	50	42	8	0	0	0	92	0	12
2019	AO-03	19	26	19	17	19	1	45	36	117
2019	AO-04	3	23	29	26	20	0	26	46	35
2018	AO	13	31	20	18	17	2	44	35	190
2018	AO-03	10	35	18	21	13	2	46	35	128
2018	AO-04	3	20	31	17	29	0	23	46	35
2017	AO	15	36	19	15	13	1	52	29	233
2017	AO-02	54	31	8	8	0	0	85	8	13
2017	AO-03	11	37	20	17	14	1	48	31	164
2017	AO-04	11	27	22	19	22	0	38	41	37

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	60	26	7	4	3	0	1	86	6	189
2020	AO-03	63	24	6	4	2	0	1	88	6	132
2020	AO-04	48	33	12	3	3	0	0	82	6	33
2019	AO	43	27	18	7	3	0	2	71	10	175
2019	AO-02	58	17	17	0	8	0	0	75	8	12
2019	AO-03	39	27	21	8	3	0	2	68	11	117
2019	AO-04	43	29	17	9	0	0	3	74	9	35
2018	AO	43	32	13	6	5	1	2	76	11	190
2018	AO-03	43	31	12	8	4	1	2	76	12	129
2018	AO-04	39	33	15	3	9	0	0	73	12	33
2017	AO	39	32	13	7	8	0	1	72	15	233
2017	AO-02	38	38	23	0	0	0	0	77	0	13
2017	AO-03	37	32	13	8	10	0	1	69	18	164
2017	AO-04	43	32	14	5	3	0	3	78	8	37

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	27	36	19	12	5	1	63	17	190
2020	AO-03	25	37	22	11	4	1	62	15	134
2020	AO-04	24	33	18	18	6	0	58	24	33

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	74	14	5	1	0	6	94	1	191
2020	AO-03	75	13	4	1	0	7	94	2	134
2020	AO-04	82	12	3	0	0	3	97	0	33
2019	AO	74	9	6	1	2	7	90	3	174
2019	AO-02	83	8	8	0	0	0	92	0	12
2019	AO-03	69	11	7	2	3	9	88	5	116
2019	AO-04	86	0	6	0	0	9	94	0	35
2018	AO	69	17	3	3	3	5	91	6	190
2018	AO-03	70	17	2	2	2	6	93	4	127
2018	AO-04	69	14	6	3	9	0	83	11	35

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	80	14	1	2	2	0	3	96	3	192
2020	AO-03	81	12	1	1	2	0	2	95	4	135
2020	AO-04	76	18	0	0	0	0	6	100	0	33
2019	AO	72	11	9	3	2	0	3	86	5	174
2019	AO-02	75	0	17	8	0	0	0	75	8	12
2019	AO-03	68	15	8	4	2	0	3	86	6	116
2019	AO-04	77	6	11	0	3	0	3	85	3	35
2018	AO	66	15	6	5	5	1	3	84	10	192
2018	AO-03	63	16	8	4	5	1	4	83	9	129
2018	AO-04	74	3	3	11	9	0	0	77	20	35
2017	AO	74	14	6	3	3	0	1	89	5	234
2017	AO-02	69	8	23	0	0	0	0	77	0	13
2017	AO-03	72	16	5	2	1	1	2	91	4	165
2017	AO-04	78	5	3	3	11	0	0	84	14	37

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	69	24	4	2	1	0	2	94	2	189
2020	AO-03	75	19	4	2	0	0	1	94	2	134
2020	AO-04	61	32	0	0	0	0	6	100	0	31
2019	AO	59	27	9	2	1	0	2	87	4	173
2019	AO-02	25	58	8	8	0	0	0	83	8	12
2019	AO-03	65	22	7	3	2	0	2	88	4	115
2019	AO-04	49	31	17	0	0	0	3	82	0	35
2018	AO	54	33	6	4	2	0	1	88	6	193
2018	AO-03	55	31	8	4	1	0	1	87	5	130
2018	AO-04	51	37	0	3	9	0	0	89	11	35
2017	AO	59	29	8	1	2	0	0	89	3	232
2017	AO-02	38	46	8	8	0	0	0	85	8	13
2017	AO-03	59	29	8	1	2	1	1	90	2	164
2017	AO-04	56	33	6	3	3	0	0	89	6	36

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	65	23	8	1	2	1	88	3	191
2020	AO-03	63	22	10	1	2	1	86	4	135
2020	AO-04	69	28	3	0	0	0	97	0	32
2019	AO	57	25	7	4	3	3	85	8	173
2019	AO-02	42	42	0	17	0	0	83	17	12
2019	AO-03	58	24	5	4	5	3	85	10	115
2019	AO-04	57	23	14	0	0	6	85	0	35
2018	AO	47	27	15	5	6	1	74	10	192
2018	AO-03	49	25	15	6	5	1	74	11	129
2018	AO-04	37	37	11	3	11	0	74	14	35
2017	AO	56	24	9	7	5	0	80	12	234
2017	AO-02	77	8	8	8	0	0	85	8	13
2017	AO-03	53	24	10	7	5	1	77	12	165
2017	AO-04	54	27	5	8	5	0	81	14	37

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	62	9	3	1	1	24	94	2	192
2020	AO-03	65	3	1	1	1	30	97	2	135
2020	AO-04	48	33	15	0	0	3	84	0	33
2019	AO	52	13	5	2	1	27	89	5	172
2019	AO-02	50	0	17	0	0	33	75	0	12
2019	AO-03	58	6	1	2	2	31	94	5	115
2019	AO-04	31	37	14	6	0	11	77	6	35
2018	AO	50	9	4	2	1	34	90	4	190
2018	AO-03	50	2	2	2	0	44	93	3	128
2018	AO-04	41	38	9	6	3	3	82	9	34
2017	AO	54	12	5	1	0	28	91	2	232
2017	AO-02	54	15	8	0	0	23	90	0	13
2017	AO-03	55	6	2	1	0	36	94	2	163
2017	AO-04	43	38	16	3	0	0	81	3	37

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	53	30	9	4	3	0	1	84	7	191
2020	AO-03	55	31	7	4	1	0	1	87	6	134
2020	AO-04	42	27	21	3	6	0	0	70	9	33
2019	AO	47	33	13	3	2	0	2	81	5	173
2019	AO-02	82	9	9	0	0	0	0	91	0	11
2019	AO-03	45	34	14	3	2	0	3	81	4	116
2019	AO-04	37	34	17	6	6	0	0	71	11	35
2018	AO	50	28	12	3	3	1	4	82	6	191
2018	AO-03	48	28	13	3	2	1	5	81	6	128
2018	AO-04	43	29	14	6	6	0	3	74	12	35
2017	AO	55	27	10	3	1	0	2	84	5	230
2017	AO-02	54	31	15	0	0	0	0	85	0	13
2017	AO-03	57	25	9	3	2	1	2	85	5	161
2017	AO-04	43	32	19	5	0	0	0	76	5	37

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	72	22	3	1	2	1	1	95	2	192
2020	AO-03	71	24	3	0	1	0	1	96	1	136
2020	AO-04	69	22	3	3	0	3	0	94	3	32
2019	AO	74	17	5	2	1	1	2	92	3	174
2019	AO-02	83	8	0	8	0	0	0	92	8	12
2019	AO-03	69	21	4	3	0	1	3	93	3	116
2019	AO-04	80	11	6	0	3	0	0	91	3	35
2018	AO	72	19	4	2	0	1	3	94	2	191
2018	AO-03	69	21	4	2	0	1	3	94	2	129
2018	AO-04	82	9	6	0	0	0	3	94	0	34
2017	AO	76	15	4	1	0	0	2	94	2	233
2017	AO-02	85	8	0	8	0	0	0	92	8	13
2017	AO-03	73	17	6	1	0	1	2	93	1	164
2017	AO-04	84	14	0	3	0	0	0	97	3	37

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	54	33	8	2	2	0	2	89	3	193
2020	AO-03	54	32	9	1	1	0	3	89	2	136
2020	AO-04	45	42	3	6	3	0	0	88	9	33
2019	AO	58	31	4	3	1	0	2	91	5	174
2019	AO-02	58	33	0	8	0	0	0	92	8	12
2019	AO-03	53	34	4	3	2	0	3	90	5	116
2019	AO-04	74	20	3	3	0	0	0	94	3	35
2018	AO	52	34	8	3	1	1	2	88	4	192
2018	AO-03	52	31	9	4	2	1	2	86	6	129
2018	AO-04	40	54	3	3	0	0	0	94	3	35
2017	AO	55	34	6	3	0	0	1	91	3	232
2017	AO-02	46	38	0	8	8	0	0	85	15	13
2017	AO-03	52	35	8	3	0	1	2	89	3	163
2017	AO-04	68	30	3	0	0	0	0	97	0	37

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	27	41	20	8	3	69	11	193
2020	AO-03	29	40	20	8	3	69	11	136
2020	AO-04	15	55	24	3	3	70	6	33

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	14	41	35	8	3	0	55	10	192
2020	AO-03	15	42	33	9	1	0	57	10	135
2020	AO-04	9	39	42	6	3	0	48	9	33
2019	AO	10	38	33	14	6	0	47	19	175
2019	AO-02	33	42	17	8	0	0	75	8	12
2019	AO-03	9	39	33	14	5	0	48	19	116
2019	AO-04	0	25	47	17	11	0	25	28	36
2018	AO	9	35	33	16	7	0	44	23	192
2018	AO-03	9	39	33	14	5	0	48	19	129
2018	AO-04	6	20	31	29	14	0	26	43	35
2017	AO	6	34	36	15	9	0	40	24	234
2017	AO-02	8	62	23	8	0	0	69	8	13
2017	AO-03	6	32	38	15	8	1	38	23	165
2017	AO-04	3	24	35	24	14	0	27	38	37

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	9	18	38	25	10	0	35	27	192
2020	AO-03	8	16	38	27	11	0	38	24	135
2020	AO-04	12	30	36	21	0	0	21	42	33
2019	AO	10	19	39	22	9	0	32	29	171
2019	AO-02	0	8	50	25	17	0	42	8	12
2019	AO-03	11	18	35	26	9	0	35	30	114
2019	AO-04	12	26	56	6	0	0	6	38	34
2018	AO	11	22	38	21	9	0	29	33	188
2018	AO-03	8	24	35	24	9	0	34	31	127
2018	AO-04	24	27	42	6	0	0	6	52	33
2017	AO	7	25	40	18	9	1	27	32	232
2017	AO-02	0	8	54	31	8	0	38	8	13
2017	AO-03	6	25	42	18	9	1	27	30	163
2017	AO-04	16	38	30	8	8	0	16	54	37

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	41	40	12	5	2	1	0	81	6	193
2020	AO-03	40	40	14	3	2	1	0	81	5	136
2020	AO-04	39	52	3	6	0	0	0	91	6	33
2019	AO	14	42	22	10	6	5	1	59	17	175
2019	AO-02	17	33	33	0	8	8	0	55	9	12
2019	AO-03	15	42	21	9	7	6	1	61	17	116
2019	AO-04	14	53	22	6	6	0	0	67	11	36
2018	AO	11	38	32	11	6	2	0	50	17	192
2018	AO-03	10	36	39	9	5	2	0	47	13	129
2018	AO-04	11	49	17	14	6	3	0	62	21	35
2017	AO	12	32	25	11	12	8	0	48	25	232
2017	AO-02	8	15	54	23	0	0	0	23	23	13
2017	AO-03	13	31	25	9	12	9	1	49	24	163
2017	AO-04	5	43	16	8	19	8	0	53	29	37

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	36	36	13	10	3	2	73	13	191
2020	AO-03	35	33	16	10	3	3	70	14	134
2020	AO-04	33	58	0	6	3	0	91	9	33

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	40	32	9	12	6	1	73	18	193
2020	AO-03	39	31	11	13	5	1	71	18	136
2020	AO-04	45	39	6	3	6	0	85	9	33

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	59	24	10	3	1	3	85	4	191
2020	AO-03	60	24	10	2	1	4	87	3	134
2020	AO-04	58	30	9	0	3	0	88	3	33

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	34	38	15	7	5	2	1	73	12	192
2020	AO-03	32	39	14	7	4	2	1	73	12	135
2020	AO-04	33	48	15	3	0	0	0	82	3	33
2019	AO	15	35	19	17	10	3	1	52	28	176
2019	AO-02	25	42	0	25	8	0	0	67	33	12
2019	AO-03	14	34	19	18	11	3	1	50	30	117
2019	AO-04	14	33	28	14	8	3	0	49	23	36
2018	AO	13	35	20	17	14	1	0	48	31	191
2018	AO-03	13	35	23	16	13	0	0	48	29	129
2018	AO-04	12	26	15	26	21	0	0	38	47	34
2017	AO	14	28	24	18	15	0	0	43	33	232
2017	AO-02	8	46	31	15	0	0	0	54	15	13
2017	AO-03	13	29	23	18	15	1	1	43	34	164
2017	AO-04	11	19	31	17	22	0	0	31	39	36

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	26	42	12	13	6	1	69	19	193
2020	AO-03	23	43	13	14	7	1	66	21	136
2020	AO-04	33	42	9	9	6	0	76	15	33

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	33	41	13	8	4	1	75	12	192
2020	AO-03	28	43	14	9	4	1	72	14	135
2020	AO-04	42	39	6	9	3	0	82	12	33

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	32	37	17	9	4	1	1	70	13	191
2020	AO-03	31	35	17	10	4	1	1	67	15	134
2020	AO-04	33	39	18	9	0	0	0	73	9	33

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	41	37	7	8	4	2	1	80	12	191
2020	AO-03	37	36	9	9	5	3	1	76	15	135
2020	AO-04	39	48	3	6	0	0	3	91	6	33

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	63	16	5	1	1	11	4	93	1	193
2020	AO-03	59	19	5	0	1	13	4	93	1	136
2020	AO-04	64	15	6	0	0	6	9	93	0	33

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	47	36	11	2	2	2	85	4	192
2020	AO-03	45	35	14	2	2	1	81	4	136
2020	AO-04	50	41	3	3	0	3	94	3	32

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	56	24	9	6	3	2	81	9	192
2020	AO-03	56	22	10	7	3	1	79	10	136
2020	AO-04	53	34	9	0	0	3	90	0	32

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	50	28	10	6	6	1	78	12	192
2020	AO-03	47	29	11	6	7	1	76	13	135
2020	AO-04	55	24	6	12	3	0	79	15	33

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	16	49	16	11	7	0	2	66	18	45
2020	AO-04	16	47	16	13	6	0	3	65	19	32
2019	AO	5	40	21	19	7	2	5	49	28	42
2019	AO-04	6	45	19	23	6	0	0	52	29	31

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	100	0	45
2020	AO-04	100	0	32

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	22	47	11	7	11	2	0	70	18	45
2020	AO-04	19	50	6	9	13	3	0	71	23	32

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	7	93	191
2020	AO-03	8	92	135
2020	AO-04	3	97	32

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	11	89	190
2020	AO-03	11	89	134
2020	AO-04	6	94	32
2019	AO	8	92	175
2019	AO-02	8	92	12
2019	AO-03	8	92	117
2019	AO-04	11	89	35
2017	AO	8	92	234
2017	AO-02	0	100	13
2017	AO-03	10	90	165
2014	AO	9	91	242
2014	AO-03	10	90	166

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	50	50	20
2020	AO-03	53	47	15

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	80	20	20
2020	AO-03	73	27	15
2019	AO	57	43	14
2017	AO	68	32	19
2017	AO-03	71	29	17
2014	AO	59	41	22
2014	AO-03	63	38	16

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	44	31	13	13	0	0	75	13	16
2020	AO-03	27	36	18	18	0	0	64	18	11
2017	AO	31	38	0	23	8	0	69	31	13
2017	AO-03	33	42	0	25	0	0	75	25	12
2014	AO	46	31	8	0	8	8	83	8	13
2014	AO-03	40	40	0	0	10	10	89	11	10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	52	25	10	2	2	3	6	84	4	191
2020	AO-03	53	23	11	2	1	4	7	84	3	135
2020	AO-04	53	31	6	3	3	3	0	87	6	32

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	29	48	22	1	62	38	192
2020	AO-03	25	51	23	1	67	33	135
2020	AO-04	42	42	15	0	50	50	33

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	AO	41	59	56
2020	AO-03	41	59	34
2020	AO-04	29	71	14

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	5	13	24	25	27	2	4	19	56	55
2020	AO-03	3	15	27	21	33	0	0	18	55	33
2020	AO-04	7	7	21	36	14	7	7	17	58	14

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	5	11	23	23	36	2	16	60	56
2020	AO-03	3	9	32	18	38	0	12	56	34
2020	AO-04	7	21	14	36	21	0	29	57	14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	AO	64	11	8	3	4	2	7	83	7	193
2020	AO-03	64	11	7	3	4	2	9	84	7	136
2020	AO-04	70	9	9	3	3	3	3	84	6	33
2019	AO	52	15	11	6	7	1	8	73	15	174
2019	AO-02	42	42	0	0	17	0	0	83	17	12
2019	AO-03	50	15	10	6	7	2	10	74	15	115
2019	AO-04	58	11	8	8	8	0	6	74	18	36
2018	AO	53	12	13	4	7	2	10	74	12	192
2018	AO-03	53	12	10	2	9	2	12	76	13	129
2018	AO-04	54	14	14	6	6	0	6	73	12	35

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Transport Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - AO

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence