2020 Public Service Employee Survey Results for Transport Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 42 4 11 3 0 0 82 15 151
2020 Non-shift worker 44 44 3 7 2 0 0 88 9 4074

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 20 4 1 1 0 1 94 2 149
2020 Non-shift worker 77 17 3 1 1 0 0 95 3 4062
2017 Shift worker 60 30 3 4 1 0 2 92 5 141
2017 Non-shift worker 66 23 5 3 1 1 1 91 4 3730
2014 Shift worker 51 33 8 3 2 0 3 87 5 143
2014 Non-shift worker 68 22 5 2 1 1 1 92 3 3315

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 36 11 7 3 1 0 79 10 150
2020 Non-shift worker 48 37 7 5 2 0 1 86 7 4062
2019 Shift worker 43 36 5 12 3 0 0 80 15 147
2019 Non-shift worker 42 36 7 10 5 0 0 78 14 3651
2017 Shift worker 36 39 11 11 4 0 0 75 14 140
2017 Non-shift worker 39 36 7 11 7 0 0 76 18 3739
2014 Shift worker 37 37 9 7 10 0 0 74 17 143
2014 Non-shift worker 41 35 7 10 7 0 0 76 17 3317

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 32 10 11 7 0 1 72 18 151
2020 Non-shift worker 34 37 13 11 5 0 1 71 16 4054
2019 Shift worker 35 31 16 10 7 0 1 67 17 146
2019 Non-shift worker 25 36 13 16 10 0 0 61 26 3642
2018 Shift worker 33 35 9 17 5 0 0 68 23 120
2018 Non-shift worker 23 42 10 15 9 0 0 65 25 3499
2017 Shift worker 30 35 10 17 9 0 0 64 26 142
2017 Non-shift worker 22 35 12 17 13 0 0 57 31 3740
2014 Shift worker 25 39 12 13 10 0 1 65 23 143
2014 Non-shift worker 28 38 11 14 9 0 1 66 23 3317

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 32 14 7 4 0 1 76 10 151
2020 Non-shift worker 51 34 8 5 2 0 0 85 7 4032
2019 Shift worker 53 29 11 3 4 0 0 82 7 145
2019 Non-shift worker 43 37 10 7 3 0 0 80 10 3626
2017 Shift worker 38 44 11 6 1 0 1 82 7 141
2017 Non-shift worker 42 39 9 7 3 0 0 82 10 3730
2014 Shift worker 42 41 6 8 4 0 0 83 11 142
2014 Non-shift worker 43 39 9 5 3 0 0 83 8 3316

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 29 11 5 2 0 0 82 7 150
2020 Non-shift worker 51 30 9 6 3 0 0 82 9 4054
2019 Shift worker 55 23 9 7 5 0 1 79 13 146
2019 Non-shift worker 49 31 8 7 4 0 0 80 11 3646
2018 Shift worker 51 28 10 6 4 0 1 80 10 119
2018 Non-shift worker 48 33 9 6 3 0 0 82 10 3491
2017 Shift worker 44 37 10 3 4 0 1 82 8 142
2017 Non-shift worker 46 33 9 7 4 0 0 79 11 3730
2014 Shift worker 37 36 10 8 8 0 2 74 16 143
2014 Non-shift worker 40 34 11 9 6 1 1 75 15 3313

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 39 11 7 3 0 0 79 10 150
2020 Non-shift worker 41 39 11 6 3 0 0 80 9 4067
2019 Shift worker 46 36 9 5 4 0 0 82 9 147
2019 Non-shift worker 35 39 12 8 5 0 0 75 13 3651
2018 Shift worker 42 42 6 3 7 0 0 84 10 118
2018 Non-shift worker 34 41 13 8 5 0 0 74 13 3480
2017 Shift worker 36 47 12 3 2 0 0 83 5 141
2017 Non-shift worker 32 44 11 7 6 0 0 77 13 3738
2014 Shift worker 33 43 8 11 5 0 0 75 16 143
2014 Non-shift worker 31 42 11 8 6 0 0 74 14 3317

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 34 14 7 7 0 0 71 15 151
2020 Non-shift worker 37 35 13 9 5 0 0 73 14 4068
2019 Shift worker 42 35 10 6 8 0 0 76 14 146
2019 Non-shift worker 31 37 15 10 7 0 0 68 17 3648
2018 Shift worker 37 34 17 4 6 0 1 72 11 120
2018 Non-shift worker 29 35 17 10 8 0 0 65 18 3494
2017 Shift worker 34 36 19 6 4 1 0 71 10 141
2017 Non-shift worker 27 38 15 11 8 0 0 66 19 3741
2014 Shift worker 25 36 10 13 14 1 0 62 28 143
2014 Non-shift worker 25 35 16 13 10 0 0 61 23 3318

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 44 13 6 3 0 0 78 9 151
2020 Non-shift worker 34 42 12 9 3 0 0 76 12 4045
2019 Shift worker 41 33 17 8 1 0 0 74 9 146
2019 Non-shift worker 29 42 13 11 5 0 0 71 16 3632
2018 Shift worker 37 30 19 10 4 0 0 67 14 118
2018 Non-shift worker 27 40 15 11 6 0 0 68 17 3495
2017 Shift worker 34 42 16 6 2 0 0 76 8 141
2017 Non-shift worker 27 41 14 12 6 0 0 68 18 3736

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 39 7 5 1 0 0 87 6 148
2020 Non-shift worker 49 36 9 4 2 0 0 85 6 4060
2019 Shift worker 47 41 9 3 1 0 0 87 4 146
2019 Non-shift worker 42 39 11 5 3 0 0 81 9 3633
2018 Shift worker 46 44 6 2 2 0 0 91 4 119
2018 Non-shift worker 41 43 9 5 2 0 0 84 7 3494
2017 Shift worker 41 45 9 3 2 0 0 86 5 141
2017 Non-shift worker 38 40 11 7 4 0 0 78 11 3735
2014 Shift worker 36 42 13 6 3 0 0 78 9 143
2014 Non-shift worker 38 39 12 6 4 0 0 78 10 3318

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 36 16 5 5 1 0 74 10 151
2020 Non-shift worker 40 35 13 8 5 0 0 75 12 4064
2019 Shift worker 40 39 9 4 6 1 0 81 10 146
2019 Non-shift worker 34 36 14 9 7 0 0 70 16 3641
2018 Shift worker 40 32 13 6 9 0 0 72 15 120
2018 Non-shift worker 32 39 14 9 7 0 0 70 16 3482
2017 Shift worker 38 38 13 5 5 0 0 76 10 141
2017 Non-shift worker 30 38 14 10 8 0 0 68 18 3735

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 24 9 2 2 1 0 87 4 148
2020 Non-shift worker 54 32 9 3 2 0 0 86 5 4039
2019 Shift worker 55 30 10 2 2 0 0 85 4 145
2019 Non-shift worker 50 34 10 4 2 0 0 84 5 3621
2018 Shift worker 61 32 3 1 2 0 0 93 3 119
2018 Non-shift worker 49 35 10 4 2 0 0 85 5 3463
2017 Shift worker 56 36 7 1 0 0 0 92 1 142
2017 Non-shift worker 51 34 9 3 2 0 0 85 6 3732
2014 Shift worker 72 17 7 2 1 0 0 90 3 143
2014 Non-shift worker 59 28 8 2 2 0 0 88 4 3316

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 35 14 8 4 1 0 74 12 151
2020 Non-shift worker 39 38 12 7 4 0 0 77 11 4047
2019 Shift worker 38 35 14 7 6 0 0 72 13 146
2019 Non-shift worker 33 39 13 10 6 0 0 72 15 3625
2018 Shift worker 34 36 15 9 6 0 0 70 15 120
2018 Non-shift worker 32 38 14 9 6 0 0 71 15 3473
2017 Shift worker 28 44 12 10 3 1 1 73 14 142
2017 Non-shift worker 30 43 12 9 6 0 0 73 15 3726
2014 Shift worker 21 36 17 14 10 1 0 59 24 143
2014 Non-shift worker 26 42 11 12 7 0 0 69 20 3319

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 27 21 5 5 0 0 69 10 151
2020 Non-shift worker 43 33 13 7 4 0 0 76 11 4060
2019 Shift worker 41 32 14 7 6 0 0 73 13 146
2019 Non-shift worker 36 35 14 9 6 0 0 71 15 3639
2018 Shift worker 40 28 19 7 5 1 0 68 12 119
2018 Non-shift worker 35 34 15 9 7 0 0 69 16 3475
2017 Shift worker 35 33 18 6 6 1 1 69 12 141
2017 Non-shift worker 33 35 15 10 6 0 0 69 16 3725
2014 Shift worker 26 31 16 17 9 1 0 57 26 143
2014 Non-shift worker 31 35 15 10 8 0 0 67 18 3318

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 37 13 6 3 1 0 79 8 150
2020 Non-shift worker 38 39 12 7 3 0 0 78 10 4026
2019 Shift worker 41 39 11 5 5 0 0 79 10 142
2019 Non-shift worker 32 40 13 10 5 0 0 72 15 3582
2018 Shift worker 43 28 15 9 4 0 1 72 13 120
2018 Non-shift worker 32 36 15 10 6 0 0 69 16 3481
2017 Shift worker 39 41 10 8 3 0 0 79 10 140
2017 Non-shift worker 31 37 15 10 6 0 0 69 16 3731
2014 Shift worker 28 38 19 8 7 0 1 66 15 143
2014 Non-shift worker 31 37 14 10 7 0 0 69 17 3316

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 40 5 2 2 0 0 91 4 150
2020 Non-shift worker 48 36 10 5 2 0 0 84 7 4057
2019 Shift worker 50 36 8 3 3 0 0 86 6 147
2019 Non-shift worker 40 40 11 5 3 0 0 81 8 3657
2018 Shift worker 50 35 8 2 4 0 0 85 7 119
2018 Non-shift worker 41 38 12 6 3 0 0 80 9 3493
2017 Shift worker 52 33 9 4 2 0 0 85 6 142
2017 Non-shift worker 40 39 11 6 4 0 0 79 10 3727
2014 Shift worker 44 38 11 4 4 0 0 82 7 143
2014 Non-shift worker 40 39 12 6 3 0 0 79 9 3316

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 36 9 4 2 0 1 85 6 149
2020 Non-shift worker 35 35 16 9 5 0 0 70 13 4055
2019 Shift worker 49 31 13 4 2 0 1 81 6 145
2019 Non-shift worker 35 33 18 8 5 0 0 68 13 3622
2018 Shift worker 41 35 16 4 2 0 2 78 6 120
2018 Non-shift worker 33 33 19 9 6 0 0 66 14 3502
2017 Shift worker 40 39 15 3 0 1 2 81 3 142
2017 Non-shift worker 32 38 17 8 5 0 0 70 13 3740
2014 Shift worker 40 37 12 6 3 1 2 79 9 143
2014 Non-shift worker 28 35 20 9 7 0 1 64 16 3318

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 21 34 28 8 1 2 37 27 151
2020 Non-shift worker 8 22 37 22 9 1 1 32 31 4059
2019 Shift worker 5 19 35 23 14 1 3 38 25 147
2019 Non-shift worker 9 26 38 18 7 1 1 26 36 3642
2018 Shift worker 7 23 30 21 14 1 4 36 32 119
2018 Non-shift worker 10 26 37 19 6 1 1 25 37 3491
2017 Shift worker 3 23 33 19 15 1 5 36 28 142
2017 Non-shift worker 10 25 37 17 8 1 2 25 37 3723
2014 Shift worker 10 28 33 18 7 2 2 26 40 141
2014 Non-shift worker 12 27 36 16 6 1 2 23 40 3310

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 11 18 39 25 1 2 66 16 149
2020 Non-shift worker 4 12 23 35 23 2 1 60 16 4048
2019 Shift worker 5 15 23 23 30 1 2 55 21 147
2019 Non-shift worker 9 18 27 27 16 2 1 44 28 3635
2018 Shift worker 8 13 25 30 16 4 5 50 23 119
2018 Non-shift worker 11 20 29 25 12 2 2 38 32 3485
2017 Shift worker 4 18 19 22 22 7 8 53 25 142
2017 Non-shift worker 10 19 30 21 13 3 3 36 31 3708
2014 Shift worker 12 22 24 19 18 2 4 39 36 141
2014 Non-shift worker 11 19 30 22 12 3 3 37 32 3301

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 17 29 22 16 2 5 41 28 150
2020 Non-shift worker 12 22 33 21 10 1 1 32 34 4050
2019 Shift worker 11 16 31 21 17 1 3 39 29 145
2019 Non-shift worker 16 25 32 17 8 1 1 25 42 3633
2018 Shift worker 10 23 32 19 11 1 4 31 35 120
2018 Non-shift worker 16 26 31 16 7 2 1 24 44 3482
2017 Shift worker 12 24 24 19 13 1 7 34 39 142
2017 Non-shift worker 16 26 31 15 7 2 3 24 44 3721
2014 Shift worker 20 27 24 14 8 3 4 24 51 142
2014 Non-shift worker 20 27 30 13 5 2 3 19 49 3302

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 10 20 34 27 1 5 65 14 149
2020 Non-shift worker 7 14 32 31 15 1 1 46 21 4039
2019 Shift worker 3 10 17 34 31 1 2 68 14 146
2019 Non-shift worker 7 16 33 29 12 1 1 43 24 3629
2018 Shift worker 1 16 24 31 20 1 6 56 19 120
2018 Non-shift worker 8 16 34 28 12 1 1 41 24 3483
2017 Shift worker 1 8 31 26 23 2 8 54 11 142
2017 Non-shift worker 9 17 32 26 13 1 3 40 27 3698
2014 Shift worker 6 22 26 21 16 3 5 40 31 142
2014 Non-shift worker 10 19 33 25 9 1 2 36 30 3294

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 10 20 27 30 1 3 59 19 148
2020 Non-shift worker 11 18 28 25 15 1 1 41 31 4050
2019 Shift worker 7 19 17 25 26 4 2 55 28 147
2019 Non-shift worker 15 22 27 20 12 2 2 33 39 3638
2018 Shift worker 7 17 32 22 15 2 6 39 26 119
2018 Non-shift worker 16 22 29 19 10 2 2 30 39 3487
2017 Shift worker 7 21 22 14 22 4 9 42 32 142
2017 Non-shift worker 17 24 28 16 9 2 3 27 44 3712
2014 Shift worker 25 16 20 18 17 3 2 37 43 142
2014 Non-shift worker 21 26 27 14 7 2 3 23 49 3307

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 7 19 34 29 1 3 65 16 151
2020 Non-shift worker 6 10 24 31 24 3 2 58 16 4039
2019 Shift worker 10 14 20 21 28 4 5 53 26 147
2019 Non-shift worker 10 16 27 26 16 3 2 44 28 3632
2018 Shift worker 8 10 24 29 18 5 6 53 20 120
2018 Non-shift worker 10 19 27 24 14 3 3 40 31 3473
2017 Shift worker 9 15 15 21 24 11 6 54 28 142
2017 Non-shift worker 11 19 26 21 14 4 5 39 32 3718
2014 Shift worker 8 15 28 23 19 5 2 45 25 142
2014 Non-shift worker 10 16 27 25 14 3 5 43 28 3307

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 15 27 19 21 4 4 43 27 149
2020 Non-shift worker 12 20 35 20 11 1 1 32 32 4040
2019 Shift worker 7 16 22 25 22 5 2 51 25 147
2019 Non-shift worker 16 24 33 16 8 2 1 24 42 3642
2018 Shift worker 9 19 28 21 11 6 7 36 32 120
2018 Non-shift worker 17 26 31 15 7 2 2 23 44 3496
2017 Shift worker 6 15 37 12 14 5 10 31 24 142
2017 Non-shift worker 17 25 31 14 7 3 3 22 45 3719
2014 Shift worker 17 24 31 13 10 3 2 24 43 142
2014 Non-shift worker 20 27 30 13 6 2 3 19 49 3311

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 18 32 22 17 1 1 40 28 151
2020 Non-shift worker 6 16 36 29 12 0 1 41 22 4060
2019 Shift worker 6 18 26 29 19 1 1 49 24 147
2019 Non-shift worker 10 19 33 24 12 1 1 37 30 3645
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 28 19 9 13 3 1 57 23 150
2020 Non-shift worker 31 30 16 7 5 5 4 68 14 4070
2019 Shift worker 37 23 13 7 10 6 4 67 19 147
2019 Non-shift worker 29 30 16 10 7 4 4 65 18 3648
2018 Shift worker 32 24 14 12 12 5 1 60 26 118
2018 Non-shift worker 25 31 19 9 7 5 3 62 18 3487
2017 Shift worker 28 33 9 7 11 7 5 69 20 141
2017 Non-shift worker 28 32 15 9 8 4 4 65 18 3734
2014 Shift worker 27 34 12 7 13 1 7 66 21 143
2014 Non-shift worker 31 30 15 9 9 4 3 65 19 3317

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 29 10 6 11 0 0 73 18 150
2020 Non-shift worker 54 26 8 7 4 1 0 81 11 4054
2019 Shift worker 51 27 6 8 7 1 0 79 15 147
2019 Non-shift worker 47 29 8 8 7 1 0 77 15 3644
2018 Shift worker 48 25 7 10 10 0 0 74 20 117
2018 Non-shift worker 45 30 9 10 7 1 0 75 17 3478
2017 Shift worker 51 26 7 7 8 0 1 78 15 141
2017 Non-shift worker 45 30 9 8 7 1 0 76 15 3734
2014 Shift worker 45 27 7 10 10 1 0 73 20 143
2014 Non-shift worker 45 29 9 8 8 1 0 75 16 3319

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 31 8 6 6 0 0 80 12 150
2020 Non-shift worker 59 28 5 5 2 0 0 87 7 4050
2019 Shift worker 58 23 5 8 6 0 1 81 14 146
2019 Non-shift worker 50 32 8 7 4 0 0 82 11 3643
2018 Shift worker 54 23 7 5 10 1 0 78 15 118
2018 Non-shift worker 49 33 8 7 3 0 0 83 10 3485
2017 Shift worker 50 31 7 8 3 0 0 81 11 142
2017 Non-shift worker 44 37 8 7 3 0 0 82 11 3730
2014 Shift worker 41 39 6 4 8 1 0 81 12 143
2014 Non-shift worker 43 39 8 7 3 0 0 82 10 3313

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 36 12 6 4 1 0 78 9 149
2020 Non-shift worker 51 33 10 4 2 1 0 85 6 4044
2019 Shift worker 45 38 7 3 5 1 1 84 8 147
2019 Non-shift worker 44 36 11 5 3 1 0 81 8 3648
2018 Shift worker 37 36 15 5 6 2 0 74 11 118
2018 Non-shift worker 41 39 12 5 2 1 0 81 7 3489

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 23 11 5 6 3 2 78 11 151
2020 Non-shift worker 56 21 9 3 3 4 2 83 7 4061
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 35 16 5 3 1 3 75 9 151
2020 Non-shift worker 56 24 12 4 2 1 2 82 6 4056
2019 Shift worker 50 24 14 7 1 2 3 77 8 147
2019 Non-shift worker 51 26 13 4 3 1 2 79 8 3652

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 26 17 7 5 0 0 70 12 150
2020 Non-shift worker 48 30 10 7 4 0 0 79 11 4057
2019 Shift worker 52 28 12 1 5 1 1 82 7 147
2019 Non-shift worker 44 30 12 8 6 0 1 75 13 3656
2018 Shift worker 46 32 13 5 2 0 1 79 8 120
2018 Non-shift worker 41 34 12 7 5 1 0 75 12 3493
2017 Shift worker 45 32 11 8 4 0 0 77 12 142
2017 Non-shift worker 41 34 11 8 5 1 1 76 13 3740
2014 Shift worker 37 38 7 5 12 1 0 76 17 143
2014 Non-shift worker 39 33 12 9 6 1 0 73 15 3318

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 25 11 7 4 2 1 77 12 151
2020 Non-shift worker 53 24 11 5 4 2 2 79 9 4051

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 30 11 6 4 1 1 79 10 151
2020 Non-shift worker 52 29 9 6 4 0 0 81 10 4060
2019 Shift worker 55 23 14 6 2 0 1 78 8 146
2019 Non-shift worker 46 30 10 7 6 0 1 77 13 3643
2018 Shift worker 46 37 7 9 2 0 0 83 11 120
2018 Non-shift worker 44 32 10 8 5 1 0 77 13 3480
2017 Shift worker 50 30 8 5 5 0 2 82 10 142
2017 Non-shift worker 45 32 10 8 5 1 0 78 13 3741
2014 Shift worker 42 34 10 6 8 1 0 76 14 143
2014 Non-shift worker 42 32 10 9 6 1 0 75 15 3317

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 151
2020 Non-shift worker 44 56 4070

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 19 9 4 5 2 12 79 10 151
2020 Non-shift worker 61 16 7 2 2 3 9 88 4 4068

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 26 9 4 4 0 0 84 7 151
2020 Non-shift worker 62 21 9 5 3 0 0 83 8 4068
2019 Shift worker 59 25 6 5 5 0 0 84 10 147
2019 Non-shift worker 53 26 9 6 5 0 0 79 12 3657
2018 Shift worker 52 28 13 3 4 0 0 80 8 117
2018 Non-shift worker 49 28 10 6 5 0 0 78 12 3490
2017 Shift worker 55 26 8 6 6 0 0 81 11 142
2017 Non-shift worker 52 26 10 6 5 0 0 79 11 3730
2014 Shift worker 43 30 8 7 11 1 0 74 18 143
2014 Non-shift worker 49 27 11 6 5 0 0 77 12 3319
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 27 12 7 6 7 0 72 14 151
2020 Non-shift worker 45 28 12 5 4 6 0 77 10 4069
2019 Shift worker 42 25 14 3 6 7 2 73 11 147
2019 Non-shift worker 31 32 16 8 7 6 0 68 15 3654
2018 Shift worker 36 33 17 4 3 7 0 74 7 120
2018 Non-shift worker 31 31 17 8 6 6 0 66 16 3498
2017 Shift worker 36 25 16 8 5 9 0 68 14 142
2017 Non-shift worker 26 35 16 9 6 7 0 66 17 3740
2014 Shift worker 27 31 9 7 13 12 1 67 23 142
2014 Non-shift worker 25 35 16 9 7 7 0 65 18 3318

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 27 14 9 6 2 0 69 16 150
2020 Non-shift worker 41 31 13 8 5 2 0 74 13 4057
2019 Shift worker 39 25 14 7 8 4 2 69 16 147
2019 Non-shift worker 28 33 17 11 8 2 0 62 20 3647
2018 Shift worker 35 27 16 13 8 2 0 63 21 120
2018 Non-shift worker 27 31 19 12 9 2 0 59 21 3489
2017 Shift worker 34 27 20 8 8 3 0 63 16 142
2017 Non-shift worker 22 34 19 13 9 3 0 58 23 3739
2014 Shift worker 24 29 16 10 14 6 1 57 26 142
2014 Non-shift worker 22 33 19 13 11 2 0 56 25 3318

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 21 17 14 9 5 0 58 24 149
2020 Non-shift worker 31 33 16 10 6 4 0 67 16 4059
2019 Shift worker 32 28 12 8 9 9 2 67 19 147
2019 Non-shift worker 20 30 21 15 9 5 0 52 25 3643
2018 Shift worker 21 32 18 18 6 5 0 56 25 120
2018 Non-shift worker 19 29 22 15 10 5 0 51 26 3490
2017 Shift worker 25 26 21 11 9 8 0 56 21 141
2017 Non-shift worker 15 30 21 16 11 6 0 49 29 3735
2014 Shift worker 18 26 21 10 17 8 1 48 29 142
2014 Non-shift worker 15 31 20 17 12 5 0 49 30 3315

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 27 15 12 10 1 0 63 22 151
2020 Non-shift worker 30 36 15 12 6 2 0 67 18 4068
2019 Shift worker 27 28 14 13 10 5 2 60 25 147
2019 Non-shift worker 17 31 19 18 11 3 0 50 30 3656
2018 Shift worker 24 36 18 10 7 4 0 63 19 120
2018 Non-shift worker 17 31 19 19 11 3 0 49 31 3494
2017 Shift worker 26 27 16 13 10 8 0 58 25 142
2017 Non-shift worker 15 32 20 17 12 4 0 49 30 3733
2014 Shift worker 20 30 15 15 15 3 1 52 32 142
2014 Non-shift worker 15 33 20 17 13 3 0 49 31 3315

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 25 14 2 6 6 1 77 8 151
2020 Non-shift worker 42 25 14 5 3 7 3 75 9 4063
2019 Shift worker 49 20 10 3 5 7 4 79 10 146
2019 Non-shift worker 39 23 13 5 4 12 3 73 11 3657
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 44 12 6 6 0 1 76 12 151
2020 Non-shift worker 31 43 15 7 3 1 0 75 9 4067
2019 Shift worker 36 36 15 6 6 2 0 73 12 147
2019 Non-shift worker 22 42 19 10 4 2 0 66 15 3651
2018 Shift worker 29 45 14 9 2 1 0 75 11 120
2018 Non-shift worker 22 42 19 11 4 2 0 65 16 3499
2017 Shift worker 35 34 14 10 6 2 0 70 16 142
2017 Non-shift worker 22 41 19 12 5 2 0 64 17 3732
2014 Shift worker 22 34 16 12 13 2 0 57 26 143
2014 Non-shift worker 22 41 18 11 6 2 0 64 17 3318

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 39 15 8 7 3 0 69 15 150
2020 Non-shift worker 25 39 18 11 5 2 0 66 16 4040
2019 Shift worker 31 36 12 12 7 1 0 68 19 147
2019 Non-shift worker 13 33 22 19 9 3 0 48 29 3638

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 27 18 9 8 2 1 64 18 151
2020 Non-shift worker 36 35 13 8 4 3 1 73 13 4061
2019 Shift worker 35 28 14 10 6 4 2 67 17 147
2019 Non-shift worker 29 36 15 11 5 3 1 67 17 3645
2018 Shift worker 30 33 19 10 7 1 1 64 17 120
2018 Non-shift worker 31 38 14 8 4 2 1 72 13 3498
2017 Shift worker 34 37 10 13 4 2 1 73 17 142
2017 Non-shift worker 35 38 12 8 4 3 1 76 12 3724
2014 Shift worker 31 34 11 10 10 2 1 68 21 143
2014 Non-shift worker 37 37 11 6 4 3 1 77 11 3315

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 33 20 5 6 1 0 68 12 150
2020 Non-shift worker 39 36 15 5 3 2 0 77 8 4049
2019 Shift worker 40 29 16 6 7 1 0 70 14 146
2019 Non-shift worker 27 36 21 8 6 2 0 64 14 3647
2018 Shift worker 41 24 21 8 4 2 0 66 12 120
2018 Non-shift worker 28 39 21 7 4 2 0 68 11 3486

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 27 20 5 11 10 1 59 19 150
2020 Non-shift worker 26 25 18 10 8 10 2 58 21 4061
2019 Shift worker 32 24 16 10 8 7 3 62 20 146
2019 Non-shift worker 20 23 20 13 11 11 3 50 27 3644
2018 Shift worker 27 27 19 8 12 6 2 58 22 118
2018 Non-shift worker 19 25 21 12 11 10 2 50 26 3493
2017 Shift worker 25 28 13 12 10 5 7 61 24 142
2017 Non-shift worker 18 25 19 13 11 11 4 50 27 3731
2014 Shift worker 16 28 16 12 15 9 4 51 31 143
2014 Non-shift worker 17 24 19 13 14 11 3 47 31 3318

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 33 18 7 11 1 1 64 18 150
2020 Non-shift worker 30 32 18 11 6 2 1 64 18 4060
2019 Shift worker 34 26 17 7 10 6 0 65 18 145
2019 Non-shift worker 22 30 19 14 12 3 0 54 27 3648
2018 Shift worker 29 29 17 11 11 3 0 60 22 119
2018 Non-shift worker 21 32 18 14 11 3 0 56 26 3495
2017 Shift worker 31 22 18 9 12 7 0 57 23 141
2017 Non-shift worker 20 31 18 16 11 3 1 53 29 3734
2014 Shift worker 25 31 14 11 14 4 1 59 26 143
2014 Non-shift worker 23 33 17 13 11 3 1 58 25 3317

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 33 18 8 12 3 4 60 21 151
2020 Non-shift worker 24 28 17 13 12 3 2 55 27 4065
2019 Shift worker 32 24 15 7 13 8 1 61 23 147
2019 Non-shift worker 21 29 17 14 16 2 2 51 31 3656
2018 Shift worker 24 32 15 7 15 3 4 61 23 119
2018 Non-shift worker 21 29 17 14 15 3 1 52 30 3490
2017 Shift worker 24 30 14 12 12 6 2 59 26 141
2017 Non-shift worker 18 28 16 16 16 3 3 49 34 3733
2014 Shift worker 16 30 8 16 21 3 6 51 41 143
2014 Non-shift worker 18 25 17 15 19 3 2 46 36 3317

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 27 15 3 2 1 4 80 5 151
2020 Non-shift worker 52 22 12 5 3 1 4 78 9 4070
2019 Shift worker 49 24 14 3 3 0 7 80 6 147
2019 Non-shift worker 53 24 12 5 3 1 4 80 8 3639

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 22 16 9 6 1 2 68 15 151
2020 Non-shift worker 46 24 15 7 4 1 3 74 11 4061
2019 Shift worker 46 15 12 6 10 4 6 68 18 147
2019 Non-shift worker 40 24 17 8 6 2 4 68 15 3633

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 9 6 5 4 1 4 85 9 149
2020 Non-shift worker 76 8 4 2 2 3 4 91 5 4051
2019 Shift worker 76 9 4 1 3 1 6 91 4 147
2019 Non-shift worker 72 9 5 2 3 4 5 89 6 3635

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 13 8 3 2 2 7 86 6 151
2020 Non-shift worker 76 9 3 1 1 2 7 94 2 4057
2019 Shift worker 75 7 2 3 2 2 10 93 5 145
2019 Non-shift worker 75 7 3 2 1 2 10 93 3 3624

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 47 12 9 5 2 0 73 14 150
2020 Non-shift worker 27 43 16 8 3 3 0 72 11 4059
2019 Shift worker 32 37 19 3 6 4 0 72 9 146
2019 Non-shift worker 21 42 19 9 5 3 0 65 14 3650
2018 Shift worker 26 36 20 10 5 2 1 65 15 120
2018 Non-shift worker 22 37 22 10 5 3 0 61 16 3493
2017 Shift worker 23 33 21 6 9 8 0 61 16 142
2017 Non-shift worker 21 38 21 11 6 3 0 61 18 3737

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 37 14 6 4 2 0 76 10 150
2020 Non-shift worker 42 36 12 5 2 2 0 80 8 4044
2019 Shift worker 47 30 13 2 6 2 0 79 8 146
2019 Non-shift worker 34 40 15 6 3 2 0 76 9 3643
2018 Shift worker 49 25 15 5 4 1 0 76 9 119
2018 Non-shift worker 40 38 13 4 2 2 0 80 7 3494
2017 Shift worker 43 40 10 4 1 2 0 85 6 142
2017 Non-shift worker 36 42 13 5 2 2 0 80 7 3734
2014 Shift worker 37 37 12 4 6 4 1 77 11 143
2014 Non-shift worker 37 38 14 5 3 3 0 78 8 3318

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 35 19 4 1 4 1 75 5 150
2020 Non-shift worker 44 33 13 4 2 4 0 80 6 4046
2019 Shift worker 52 22 15 1 2 7 1 80 4 145
2019 Non-shift worker 39 35 15 4 2 4 1 78 6 3636
2018 Shift worker 52 24 16 4 2 2 0 78 6 119
2018 Non-shift worker 38 35 16 4 2 5 1 77 6 3491
2017 Shift worker 38 33 17 2 2 8 0 77 4 141
2017 Non-shift worker 35 36 17 4 3 6 1 76 7 3732
2014 Shift worker 41 31 12 4 6 6 1 77 10 143
2014 Non-shift worker 39 34 15 4 2 6 1 78 6 3318

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 30 20 7 1 5 2 69 9 151
2020 Non-shift worker 43 32 14 3 2 5 1 80 5 4066

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 35 8 4 6 2 2 81 10 151
2020 Non-shift worker 48 29 10 5 3 3 1 81 9 4052

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 30 6 4 5 0 0 85 9 151
2020 Non-shift worker 59 28 6 3 2 0 0 88 6 4060
2019 Shift worker 64 22 5 4 5 0 0 86 9 145
2019 Non-shift worker 48 34 9 5 3 0 0 83 8 3652
2018 Shift worker 56 24 9 7 5 0 0 80 12 118
2018 Non-shift worker 48 36 10 4 2 0 0 84 6 3478
2017 Shift worker 55 35 3 5 3 0 0 89 8 142
2017 Non-shift worker 44 38 9 5 3 0 0 83 8 3734
2014 Shift worker 44 35 6 9 6 1 0 80 15 142
2014 Non-shift worker 46 36 9 5 4 0 0 82 8 3319

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 27 8 4 6 0 1 82 10 151
2020 Non-shift worker 52 29 11 5 3 0 0 81 8 4049
2019 Shift worker 58 21 9 8 3 0 0 80 11 146
2019 Non-shift worker 39 31 15 7 6 1 0 71 13 3648
2018 Shift worker 47 26 14 6 7 0 0 73 13 119
2018 Non-shift worker 39 32 16 7 5 1 0 71 13 3486
2017 Shift worker 44 35 8 5 6 1 0 80 11 141
2017 Non-shift worker 35 34 16 9 6 1 0 69 15 3734
2014 Shift worker 35 35 9 8 13 1 0 71 20 143
2014 Non-shift worker 34 35 16 9 7 1 0 69 16 3318

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 34 8 6 3 0 0 83 9 151
2020 Non-shift worker 50 31 11 6 3 0 0 81 8 4041
2019 Shift worker 57 23 8 8 4 0 0 80 12 145
2019 Non-shift worker 37 34 14 9 5 0 0 72 14 3633
2018 Shift worker 45 24 18 6 7 0 0 69 13 119
2018 Non-shift worker 37 34 15 8 5 0 0 72 13 3474
2017 Shift worker 41 36 9 7 7 1 0 78 13 141
2017 Non-shift worker 33 36 15 10 6 0 0 69 16 3738
2014 Shift worker 33 32 13 11 10 1 0 66 22 143
2014 Non-shift worker 32 36 15 9 6 1 0 69 16 3318

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 24 16 6 6 2 1 71 12 151
2020 Non-shift worker 46 24 14 7 5 3 1 73 12 4063
2019 Shift worker 46 17 16 7 7 5 1 67 15 146
2019 Non-shift worker 35 26 18 10 7 3 1 63 18 3655
2018 Shift worker 37 18 19 13 9 2 2 57 23 118
2018 Non-shift worker 34 27 18 11 7 3 1 63 18 3497
2017 Shift worker 36 29 16 8 7 4 1 68 16 142
2017 Non-shift worker 31 28 19 10 8 4 1 62 18 3734
2014 Shift worker 27 27 18 11 11 5 1 58 24 143
2014 Non-shift worker 33 27 17 10 8 4 1 63 19 3319
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 25 41 34 151
2020 Non-shift worker 24 40 36 4071
2019 Shift worker 31 34 35 145
2019 Non-shift worker 28 36 36 3659
2018 Shift worker 23 38 39 119
2018 Non-shift worker 26 38 36 3502
2017 Shift worker 20 43 37 142
2017 Non-shift worker 28 38 34 3735
2014 Shift worker 27 38 35 143
2014 Non-shift worker 29 37 34 3315

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 2 45 26 3 17 7 37
2020 Non-shift worker 19 33 33 4 6 5 994
2019 Shift worker 11 24 15 9 36 5 43
2019 Non-shift worker 14 26 36 7 9 7 1056
2018 Shift worker 24 10 27 9 25 5 25
2018 Non-shift worker 15 28 33 7 8 8 941
2017 Shift worker 15 28 16 3 34 3 28
2017 Non-shift worker 19 30 31 5 8 7 1028
2014 Shift worker 14 26 28 15 9999 17 39
2014 Non-shift worker 19 36 26 10 9999 10 960
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 16 84 151
2020 Non-shift worker 9 91 4066
2019 Shift worker 10 90 147
2019 Non-shift worker 14 86 3650
2018 Shift worker 15 85 120
2018 Non-shift worker 14 86 3505

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 68 32 23
2020 Non-shift worker 45 55 380
2019 Shift worker 41 59 14
2019 Non-shift worker 54 46 507
2018 Shift worker 72 28 17
2018 Non-shift worker 52 48 504

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 54 46 23
2020 Non-shift worker 60 40 380
2018 Shift worker 31 69 17
2018 Non-shift worker 58 42 504

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 23
2020 Non-shift worker 0 100 380

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 6 94 504

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 9 91 504

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 5 95 504

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 23
2020 Non-shift worker 40 60 380
2019 Shift worker 52 48 14
2019 Non-shift worker 39 61 503
2018 Shift worker 52 48 17
2018 Non-shift worker 37 63 502

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 23
2020 Non-shift worker 38 62 380
2019 Shift worker 63 37 14
2019 Non-shift worker 41 59 503
2018 Shift worker 41 59 17
2018 Non-shift worker 40 60 502

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 23
2020 Non-shift worker 47 53 380
2019 Shift worker 42 58 14
2019 Non-shift worker 46 54 503
2018 Shift worker 50 50 17
2018 Non-shift worker 50 50 502

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 30 70 23
2020 Non-shift worker 40 60 380
2019 Shift worker 30 70 14
2019 Non-shift worker 43 57 503
2018 Shift worker 32 68 17
2018 Non-shift worker 39 61 502

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 38 62 23
2020 Non-shift worker 38 62 380
2019 Shift worker 49 51 14
2019 Non-shift worker 36 64 503
2018 Shift worker 45 55 17
2018 Non-shift worker 37 63 502

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 61 39 23
2020 Non-shift worker 52 48 380
2019 Shift worker 42 58 14
2019 Non-shift worker 55 45 503
2018 Shift worker 75 25 17
2018 Non-shift worker 54 46 502

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 23
2020 Non-shift worker 38 62 380
2019 Shift worker 47 53 14
2019 Non-shift worker 34 66 503
2018 Shift worker 34 66 17
2018 Non-shift worker 30 70 502

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 14
2019 Non-shift worker 1 99 503

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 23
2020 Non-shift worker 5 95 380

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 55 45 23
2020 Non-shift worker 44 56 380
2019 Shift worker 49 51 14
2019 Non-shift worker 48 52 503

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 38 62 23
2020 Non-shift worker 23 77 380
2019 Shift worker 36 64 14
2019 Non-shift worker 22 78 503
2018 Shift worker 38 62 17
2018 Non-shift worker 23 77 502

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 48 52 23
2020 Non-shift worker 52 48 380
2019 Shift worker 56 44 14
2019 Non-shift worker 53 47 500
2018 Shift worker 77 23 17
2018 Non-shift worker 56 44 503

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 18 82 503

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 7 93 503

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 7 93 503

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 23
2020 Non-shift worker 27 73 380

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 9 91 469

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 9 91 469

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 30 70 17
2018 Non-shift worker 29 71 469

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 37 63 17
2018 Non-shift worker 45 55 469

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 44 56 17
2018 Non-shift worker 53 47 469

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 17
2018 Non-shift worker 14 86 469

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 18 15 7 10 22 7 55 24 150
2020 Non-shift worker 21 18 17 5 5 28 7 59 14 4059
2019 Shift worker 28 11 18 3 7 22 11 59 15 145
2019 Non-shift worker 17 16 20 7 7 26 7 49 21 3654
2018 Shift worker 19 18 23 3 9 23 5 51 17 120
2018 Non-shift worker 16 18 23 6 6 24 6 49 18 3491
2017 Shift worker 19 18 21 1 8 22 11 55 14 141
2017 Non-shift worker 15 19 19 6 7 26 7 51 20 3737
2014 Shift worker 19 13 15 8 9 25 11 50 27 142
2014 Non-shift worker 15 17 20 6 8 26 7 49 21 3318

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 28 8 7 10 7 1 72 19 150
2020 Non-shift worker 37 31 15 5 3 9 1 75 9 4063
2019 Shift worker 44 20 11 7 4 10 4 74 13 146
2019 Non-shift worker 31 29 18 6 5 9 1 68 13 3652
2018 Shift worker 35 28 13 6 6 11 1 72 13 120
2018 Non-shift worker 29 31 19 6 5 9 1 67 12 3491
2017 Shift worker 29 30 18 2 7 13 1 68 11 141
2017 Non-shift worker 26 32 18 7 5 11 1 66 13 3731
2014 Shift worker 30 27 18 7 8 10 1 64 17 143
2014 Non-shift worker 25 30 20 6 5 12 2 63 13 3316
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 151
2020 Non-shift worker 6 94 4064
2019 Shift worker 7 93 147
2019 Non-shift worker 8 92 3658
2018 Shift worker 4 96 120
2018 Non-shift worker 7 93 3495

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 32 68 17
2020 Non-shift worker 33 67 249

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 63 37 17
2020 Non-shift worker 71 29 249

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 0 100 249

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 17
2020 Non-shift worker 22 78 249
2019 Shift worker 59 41 10
2019 Non-shift worker 23 77 256

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 17
2020 Non-shift worker 20 80 249

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 4 96 249
2019 Shift worker 0 100 10
2019 Non-shift worker 3 97 256

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 8 92 249

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 18 82 249

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 0 100 249

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 0 100 249
2019 Shift worker 0 100 10
2019 Non-shift worker 0 100 256

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 8 92 249
2019 Shift worker 0 100 10
2019 Non-shift worker 5 95 250

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 3 97 249

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 7 93 249

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 10
2019 Non-shift worker 9 91 250

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 64 36 17
2020 Non-shift worker 46 54 249

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 5 95 231

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 17
2020 Non-shift worker 47 53 231

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 57 43 17
2020 Non-shift worker 61 39 231

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 3 97 231

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 23 17 5 5 21 7 62 14 151
2020 Non-shift worker 23 18 17 3 3 30 6 64 9 4063
2019 Shift worker 30 8 15 1 5 29 13 65 10 146
2019 Non-shift worker 17 15 22 3 4 31 7 53 12 3653
2018 Shift worker 27 12 25 3 5 25 4 54 11 120
2018 Non-shift worker 18 17 25 3 3 29 6 53 10 3493
2017 Shift worker 21 18 17 5 4 23 12 59 15 142
2017 Non-shift worker 16 17 21 3 3 33 8 55 9 3740
2014 Shift worker 19 16 19 3 5 29 8 56 14 142
2014 Non-shift worker 16 15 21 3 4 34 8 53 11 3315

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 25 15 3 7 8 2 74 10 150
2020 Non-shift worker 39 29 16 3 3 9 1 76 6 4062
2019 Shift worker 45 18 12 3 5 14 3 76 9 146
2019 Non-shift worker 33 28 18 4 3 12 1 71 9 3646
2018 Shift worker 39 20 19 2 4 14 1 70 7 118
2018 Non-shift worker 30 29 21 4 3 12 1 68 8 3492
2017 Shift worker 27 31 14 5 4 12 6 71 12 142
2017 Non-shift worker 28 31 19 3 2 14 2 71 7 3735
2014 Shift worker 30 32 13 5 4 14 3 74 11 143
2014 Non-shift worker 27 28 20 3 3 17 2 68 8 3313
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 24 20 17 10 1 1 52 28 150
2020 Non-shift worker 33 27 19 11 10 0 1 60 21 4074

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 28 24 12 15 0 0 49 27 149
2020 Non-shift worker 32 26 19 11 11 0 1 59 22 4060
2019 Shift worker 26 20 22 10 20 0 1 47 31 147
2019 Non-shift worker 22 27 20 13 17 0 1 50 30 3654
2018 Shift worker 13 28 19 20 20 0 0 41 40 120
2018 Non-shift worker 21 25 22 13 17 0 1 47 31 3494
2017 Shift worker 24 21 21 16 14 1 4 47 31 141
2017 Non-shift worker 28 27 20 11 11 0 2 56 24 3725

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 31 20 9 5 1 0 65 15 151
2020 Non-shift worker 19 28 27 16 10 0 0 48 26 4066
2019 Shift worker 38 26 24 8 3 0 0 65 11 147
2019 Non-shift worker 19 30 25 14 10 0 1 50 25 3649
2018 Shift worker 21 32 27 16 3 0 0 53 19 118
2018 Non-shift worker 16 27 28 16 11 0 1 44 28 3502
2017 Shift worker 31 31 26 7 3 1 2 63 11 142
2017 Non-shift worker 16 28 26 17 11 0 1 45 29 3729

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 31 17 7 1 0 1 76 8 151
2020 Non-shift worker 29 31 21 11 7 0 1 61 18 4055
2019 Shift worker 46 29 12 8 3 0 1 76 11 146
2019 Non-shift worker 27 33 21 10 7 0 1 61 18 3639
2018 Shift worker 30 30 27 9 3 0 1 60 12 120
2018 Non-shift worker 22 31 25 12 8 0 1 54 20 3485
2017 Shift worker 32 34 19 10 3 0 2 67 13 142
2017 Non-shift worker 23 30 23 13 8 1 2 54 22 3723

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 19 20 12 6 1 1 61 18 151
2020 Non-shift worker 27 27 20 13 11 1 1 55 25 4050
2019 Shift worker 39 23 14 14 9 1 1 62 24 147
2019 Non-shift worker 23 26 22 14 14 1 1 50 28 3634
2018 Shift worker 23 25 22 17 12 0 1 49 30 120
2018 Non-shift worker 19 26 24 16 12 1 1 47 29 3488
2017 Shift worker 28 21 18 19 9 1 3 51 29 142
2017 Non-shift worker 19 24 22 18 15 1 2 44 34 3729

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 22 15 4 3 1 2 77 7 151
2020 Non-shift worker 47 26 13 7 4 0 3 75 11 4041
2019 Shift worker 57 23 11 4 4 0 2 81 7 146
2019 Non-shift worker 51 26 11 5 3 0 4 80 9 3642
2018 Shift worker 49 28 14 3 2 1 3 80 5 119
2018 Non-shift worker 45 27 14 5 3 0 5 76 9 3484
2017 Shift worker 45 24 13 4 2 0 11 78 7 142
2017 Non-shift worker 43 28 12 5 4 1 8 77 9 3717

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 35 18 8 4 1 0 69 12 151
2020 Non-shift worker 32 28 20 11 8 0 1 60 20 4060
2019 Shift worker 41 27 15 8 8 0 1 69 15 146
2019 Non-shift worker 34 30 19 9 7 0 1 65 16 3648
2018 Shift worker 38 23 22 10 8 0 0 61 18 119
2018 Non-shift worker 32 30 21 10 7 0 1 62 17 3498
2017 Shift worker 34 28 19 11 5 0 3 64 16 142
2017 Non-shift worker 31 32 20 11 6 0 1 63 17 3728

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 25 18 7 8 0 8 65 16 148
2020 Non-shift worker 32 25 18 9 9 0 8 61 20 4053

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 42 16 7 3 1 2 74 10 147
2020 Non-shift worker 35 36 18 7 3 1 1 72 10 4056
2019 Shift worker 46 25 18 6 3 1 1 72 10 147
2019 Non-shift worker 28 38 19 8 6 0 1 67 14 3638
2018 Shift worker 36 30 22 7 3 1 0 67 11 120
2018 Non-shift worker 24 37 23 10 5 1 1 62 15 3490
2017 Shift worker 40 27 19 8 2 1 3 70 11 141
2017 Non-shift worker 27 34 21 11 5 1 1 63 16 3722

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 39 10 9 4 1 2 76 14 148
2020 Non-shift worker 28 35 21 11 5 0 1 63 16 4051
2019 Shift worker 40 34 12 10 4 0 1 74 14 147
2019 Non-shift worker 22 34 23 12 7 0 1 57 20 3641
2018 Shift worker 30 33 21 10 4 2 1 64 14 120
2018 Non-shift worker 19 33 25 14 7 1 1 54 21 3495
2017 Shift worker 39 25 21 10 1 1 2 67 11 142
2017 Non-shift worker 20 32 24 14 8 1 1 54 22 3722

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 37 19 6 4 1 1 71 10 148
2020 Non-shift worker 33 33 18 10 5 0 1 67 15 4052
2019 Shift worker 40 24 21 7 6 0 1 65 13 147
2019 Non-shift worker 26 33 20 12 8 0 1 60 20 3637
2018 Shift worker 34 32 23 7 3 1 0 66 10 120
2018 Non-shift worker 23 34 22 13 7 0 1 57 21 3485
2017 Shift worker 34 30 20 9 5 1 2 65 14 142
2017 Non-shift worker 24 33 21 12 8 1 1 59 20 3727

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 31 16 3 6 0 0 75 9 147
2020 Non-shift worker 48 26 13 7 4 0 1 75 12 4035
2019 Shift worker 55 22 10 6 6 0 1 78 12 147
2019 Non-shift worker 45 27 13 8 6 0 1 73 14 3634

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 24 16 9 4 1 0 71 13 148
2020 Non-shift worker 29 33 21 10 5 0 0 63 15 4042

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 32 19 6 4 0 1 70 10 148
2020 Non-shift worker 29 33 20 11 6 0 0 62 17 4054
2019 Shift worker 46 28 13 7 5 0 0 75 12 146
2019 Non-shift worker 31 32 20 10 6 0 1 64 16 3628
2018 Shift worker 32 35 19 7 7 1 0 67 14 117
2018 Non-shift worker 24 31 24 13 7 0 1 56 20 3481
2017 Shift worker 36 34 16 7 2 2 3 73 10 141
2017 Non-shift worker 25 33 22 11 7 1 2 59 18 3722

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 36 13 2 5 0 0 80 7 150
2020 Non-shift worker 56 26 11 4 1 0 1 83 6 4025
2019 Shift worker 53 21 13 10 4 0 0 74 13 146
2019 Non-shift worker 53 25 12 5 3 0 1 80 8 3630
2018 Shift worker 54 22 15 5 3 1 0 77 8 118
2018 Non-shift worker 52 26 12 4 3 0 2 79 8 3471
2017 Shift worker 53 25 14 3 1 0 5 82 4 141
2017 Non-shift worker 54 25 11 5 3 0 2 80 8 3732

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 29 20 7 4 1 1 68 11 149
2020 Non-shift worker 34 36 19 7 3 0 0 70 10 4041

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 17 10 3 1 0 5 85 4 149
2020 Non-shift worker 72 16 5 1 1 1 4 93 2 4043
2019 Shift worker 73 10 8 5 2 0 3 85 7 146
2019 Non-shift worker 72 13 5 2 2 1 6 91 4 3631
2018 Shift worker 62 22 8 2 1 2 3 88 3 120
2018 Non-shift worker 68 16 6 3 2 1 5 89 5 3478

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 11 12 3 2 1 1 83 5 150
2020 Non-shift worker 79 9 4 2 2 1 3 91 5 4030
2019 Shift worker 74 9 5 3 5 1 2 86 9 146
2019 Non-shift worker 71 12 5 4 5 1 2 86 8 3645
2018 Shift worker 65 8 9 3 10 3 2 77 14 120
2018 Non-shift worker 68 15 6 3 3 1 3 87 7 3482
2017 Shift worker 67 15 5 3 4 1 4 87 8 141
2017 Non-shift worker 70 13 7 4 3 1 3 86 7 3730

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 23 5 2 5 0 1 88 7 149
2020 Non-shift worker 68 20 6 2 1 0 1 90 3 4017
2019 Shift worker 62 23 6 2 4 0 2 87 7 146
2019 Non-shift worker 55 26 11 4 3 0 1 82 6 3631
2018 Shift worker 53 22 12 4 7 2 1 77 11 120
2018 Non-shift worker 54 27 11 4 3 0 1 82 7 3499
2017 Shift worker 57 25 8 3 5 0 3 84 8 141
2017 Non-shift worker 56 27 10 4 2 0 2 84 6 3727

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 19 9 2 5 0 1 84 8 151
2020 Non-shift worker 68 16 8 4 3 0 1 85 7 4038
2019 Shift worker 65 16 7 4 6 0 2 82 11 144
2019 Non-shift worker 61 18 9 5 5 0 1 80 11 3631
2018 Shift worker 65 13 12 6 3 2 0 79 8 119
2018 Non-shift worker 56 21 11 5 5 0 1 78 10 3486
2017 Shift worker 66 15 6 5 5 1 3 84 10 140
2017 Non-shift worker 60 20 9 5 4 0 2 82 9 3730

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 6 3 1 3 0 17 92 5 151
2020 Non-shift worker 62 11 4 1 1 0 22 93 3 4047
2019 Shift worker 72 6 2 1 2 0 16 93 4 145
2019 Non-shift worker 56 12 5 2 1 0 24 90 4 3611
2018 Shift worker 58 5 4 2 2 2 27 90 5 119
2018 Non-shift worker 51 12 6 2 1 0 28 88 4 3471
2017 Shift worker 66 8 2 1 1 0 23 95 2 142
2017 Non-shift worker 53 12 5 2 1 0 26 89 5 3726

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 16 2 2 2 0 3 93 4 151
2020 Non-shift worker 67 20 6 2 1 0 3 90 3 4058
2019 Shift worker 75 13 7 2 1 0 2 89 4 146
2019 Non-shift worker 65 21 7 2 1 0 3 89 3 3627
2018 Shift worker 63 19 11 1 1 2 4 87 2 120
2018 Non-shift worker 60 22 9 2 2 0 5 87 4 3480
2017 Shift worker 70 16 4 2 1 0 7 93 3 141
2017 Non-shift worker 63 20 7 2 1 1 6 88 4 3710

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 20 7 2 7 0 1 84 9 151
2020 Non-shift worker 68 18 7 3 3 1 2 87 6 4064
2019 Shift worker 69 16 4 4 5 0 2 87 10 146
2019 Non-shift worker 73 14 5 2 2 0 3 90 5 3639
2018 Shift worker 61 18 7 6 6 1 1 81 12 120
2018 Non-shift worker 69 16 6 3 3 1 3 89 5 3492
2017 Shift worker 69 13 9 4 1 0 4 85 5 142
2017 Non-shift worker 69 17 6 3 2 1 4 89 5 3727

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 28 14 3 3 0 1 80 5 151
2020 Non-shift worker 46 30 15 5 2 0 1 78 7 4065
2019 Shift worker 54 27 14 2 2 0 1 82 4 145
2019 Non-shift worker 54 27 12 4 2 0 2 83 5 3640
2018 Shift worker 44 35 7 9 3 1 1 80 12 120
2018 Non-shift worker 48 31 13 4 2 0 3 81 6 3488
2017 Shift worker 54 29 10 1 1 0 4 87 3 142
2017 Non-shift worker 52 29 12 3 2 0 2 83 5 3727

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 50 14 4 6 1 0 77 9 151
2020 Non-shift worker 30 42 20 5 3 0 0 72 8 4065

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 38 30 4 5 1 1 61 9 151
2020 Non-shift worker 15 37 34 11 3 0 0 52 14 4066
2019 Shift worker 25 38 26 7 4 0 0 63 11 147
2019 Non-shift worker 15 37 33 11 4 0 0 52 15 3656
2018 Shift worker 23 30 29 13 5 0 0 52 18 120
2018 Non-shift worker 13 34 37 12 4 0 0 47 16 3506
2017 Shift worker 21 35 32 7 3 0 2 57 10 141
2017 Non-shift worker 11 33 38 12 5 0 0 44 17 3742

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 8 36 35 9 0 1 45 19 150
2020 Non-shift worker 9 18 39 24 10 0 0 34 27 4058
2019 Shift worker 6 8 32 31 23 0 0 54 14 143
2019 Non-shift worker 9 18 38 24 11 0 0 35 27 3623
2018 Shift worker 8 16 33 23 20 0 0 42 24 120
2018 Non-shift worker 8 18 38 24 11 0 0 35 27 3478
2017 Shift worker 4 11 37 25 20 1 1 46 15 141
2017 Non-shift worker 7 18 40 23 11 0 0 34 26 3729

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 34 13 6 3 1 1 78 9 151
2020 Non-shift worker 46 37 10 3 2 1 0 84 5 4059
2019 Shift worker 34 27 17 7 6 8 0 67 15 147
2019 Non-shift worker 25 38 18 9 5 4 0 66 14 3640
2018 Shift worker 24 37 19 7 10 4 0 62 17 120
2018 Non-shift worker 24 39 21 9 4 4 0 65 13 3492
2017 Shift worker 17 30 16 11 12 13 1 55 27 142
2017 Non-shift worker 16 34 22 11 7 9 0 55 21 3737

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 26 16 10 5 2 1 68 16 151
2020 Non-shift worker 42 34 12 7 3 2 0 77 11 4045

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 23 11 14 11 1 0 64 25 151
2020 Non-shift worker 44 27 10 10 7 1 0 72 17 4047

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 29 9 7 3 1 1 80 11 151
2020 Non-shift worker 54 25 11 4 3 3 0 82 7 4047

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 33 14 6 9 1 0 71 15 151
2020 Non-shift worker 41 33 13 8 4 1 0 75 12 4062
2019 Shift worker 36 33 11 10 8 2 0 70 19 146
2019 Non-shift worker 23 36 19 12 7 2 0 61 20 3651
2018 Shift worker 27 32 18 10 9 3 0 61 20 120
2018 Non-shift worker 23 37 19 11 7 2 0 62 19 3498
2017 Shift worker 22 42 15 11 8 3 0 66 19 142
2017 Non-shift worker 17 39 20 14 8 3 0 57 23 3730

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 37 10 10 3 1 0 77 13 151
2020 Non-shift worker 47 37 8 6 2 0 0 85 7 4071

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 39 10 8 3 1 0 78 12 151
2020 Non-shift worker 48 36 9 5 2 1 0 85 6 4042

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 35 13 10 7 1 1 70 17 151
2020 Non-shift worker 43 34 14 5 2 1 1 79 7 4039

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 30 15 6 3 1 1 75 9 151
2020 Non-shift worker 52 31 9 3 2 1 1 85 6 4052

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 17 7 0 0 3 2 93 0 150
2020 Non-shift worker 68 18 5 1 0 6 2 94 1 4065

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 32 8 5 3 1 0 83 8 151
2020 Non-shift worker 57 31 7 3 1 1 0 89 4 4047

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 28 10 7 7 0 0 76 14 150
2020 Non-shift worker 55 27 8 6 4 1 0 83 10 4056

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 22 10 4 10 0 0 76 14 150
2020 Non-shift worker 60 26 7 3 2 1 0 87 6 4055

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 Shift worker 14 45 6 16 8 6 5 66 27 12
2019 Non-shift worker 17 44 17 13 5 3 2 64 19 949
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 151
2020 Non-shift worker 7 93 4049

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 151
2020 Non-shift worker 10 90 4054
2019 Shift worker 11 89 146
2019 Non-shift worker 15 85 3653
2017 Shift worker 18 82 142
2017 Non-shift worker 14 86 3732
2014 Shift worker 18 82 143
2014 Non-shift worker 13 87 3312

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 60 40 14
2020 Non-shift worker 42 58 411

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 75 25 14
2020 Non-shift worker 78 22 412
2019 Shift worker 71 29 16
2019 Non-shift worker 79 21 558
2017 Shift worker 73 27 27
2017 Non-shift worker 77 23 530
2014 Shift worker 52 48 26
2014 Non-shift worker 73 27 437

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 22 10 10 0 0 0 81 10 10
2020 Non-shift worker 53 29 10 6 1 0 1 83 7 321
2019 Shift worker 35 32 18 16 0 0 0 67 16 12
2019 Non-shift worker 44 34 7 10 4 1 1 79 14 439
2017 Shift worker 65 30 0 5 0 0 0 95 5 20
2017 Non-shift worker 49 34 6 8 2 1 0 84 10 406
2014 Shift worker 51 42 0 7 0 0 0 93 7 14
2014 Non-shift worker 52 31 7 5 2 1 2 86 7 320

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 35 10 4 4 1 4 82 8 150
2020 Non-shift worker 52 27 9 4 2 3 3 84 7 4058
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 38 20 1 49 51 151
2020 Non-shift worker 39 43 17 1 52 48 4074

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 63
2020 Non-shift worker 33 67 1606

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 14 8 16 40 5 8 27 64 63
2020 Non-shift worker 7 16 15 21 36 1 4 24 60 1606

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 15 5 16 47 2 6 26 68 63
2020 Non-shift worker 5 12 13 20 41 2 7 18 67 1608

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 13 14 5 11 2 17 63 21 151
2020 Non-shift worker 41 17 13 9 9 2 11 66 20 4070
2019 Shift worker 46 13 11 9 6 1 14 69 17 145
2019 Non-shift worker 39 17 14 10 12 1 7 61 23 3629
2018 Shift worker 40 20 10 8 7 3 12 71 18 119
2018 Non-shift worker 42 15 14 9 11 1 7 63 22 3497
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