2020 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 47 6 17 5 0 0 72 21 228
2020 Non-shift worker 33 49 6 10 2 0 0 82 12 4343

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 21 6 5 2 0 0 87 7 228
2020 Non-shift worker 74 19 3 2 1 0 0 94 3 4331
2017 Shift worker 58 29 6 5 1 0 1 88 6 308
2017 Non-shift worker 68 22 4 3 1 1 1 91 4 4259
2014 Shift worker 56 31 6 5 2 0 0 88 7 339
2014 Non-shift worker 67 22 4 3 2 1 1 91 5 4298

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 41 13 13 3 0 0 72 16 228
2020 Non-shift worker 34 41 11 11 3 0 0 76 13 4340
2019 Shift worker 40 35 13 9 3 0 0 76 12 281
2019 Non-shift worker 48 32 6 9 4 0 0 80 14 4619
2017 Shift worker 39 41 7 8 5 0 0 80 13 307
2017 Non-shift worker 47 36 6 7 4 0 0 83 12 4262
2014 Shift worker 34 42 8 13 4 0 0 76 16 339
2014 Non-shift worker 47 35 6 8 4 0 0 82 12 4296

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 41 11 11 2 0 0 75 14 228
2020 Non-shift worker 37 42 11 7 2 0 1 80 9 4324
2019 Shift worker 28 42 13 13 3 0 0 70 16 282
2019 Non-shift worker 34 42 11 9 3 0 0 76 12 4608
2018 Shift worker 27 51 9 10 2 0 0 79 12 235
2018 Non-shift worker 27 47 10 11 3 0 1 75 14 4151
2017 Shift worker 29 41 15 12 4 0 0 70 15 308
2017 Non-shift worker 30 42 11 12 5 0 0 72 16 4267
2014 Shift worker 29 43 12 12 4 0 1 73 16 339
2014 Non-shift worker 28 42 12 13 5 0 0 71 18 4297

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 40 7 9 1 0 0 83 10 226
2020 Non-shift worker 48 36 8 6 2 0 0 84 8 4320
2019 Shift worker 45 37 9 8 1 0 0 82 9 281
2019 Non-shift worker 54 34 6 4 1 0 0 88 5 4587
2017 Shift worker 46 41 5 6 2 0 0 87 8 306
2017 Non-shift worker 52 36 6 4 2 0 0 88 6 4254
2014 Shift worker 37 44 10 7 2 0 0 82 9 338
2014 Non-shift worker 51 37 6 5 1 0 0 88 6 4292

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 35 16 12 3 0 0 70 15 227
2020 Non-shift worker 48 32 10 7 3 0 0 80 10 4331
2019 Shift worker 43 33 13 6 4 1 0 77 10 281
2019 Non-shift worker 49 31 9 7 3 0 1 81 9 4614
2018 Shift worker 28 41 17 9 4 1 0 69 13 234
2018 Non-shift worker 45 35 10 6 4 0 0 80 10 4142
2017 Shift worker 36 34 16 8 5 1 1 71 13 307
2017 Non-shift worker 44 34 10 7 4 0 1 79 11 4260
2014 Shift worker 29 33 19 12 6 0 1 63 18 338
2014 Non-shift worker 40 34 12 9 5 1 1 75 14 4296

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 45 9 12 2 0 0 77 14 226
2020 Non-shift worker 41 40 11 6 3 0 0 81 9 4341
2019 Shift worker 33 47 11 5 4 0 0 80 9 282
2019 Non-shift worker 40 42 9 6 3 0 0 82 9 4616
2018 Shift worker 33 48 11 6 3 0 0 80 9 234
2018 Non-shift worker 34 45 10 7 4 0 0 79 10 4129
2017 Shift worker 37 46 9 5 3 0 0 83 9 308
2017 Non-shift worker 34 46 10 7 3 0 0 80 10 4267
2014 Shift worker 30 52 10 5 2 0 0 83 7 339
2014 Non-shift worker 30 46 11 9 4 0 0 76 13 4297

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 40 19 11 3 1 0 67 14 228
2020 Non-shift worker 39 38 12 8 4 0 0 77 12 4343
2019 Shift worker 30 39 17 10 3 0 0 70 13 280
2019 Non-shift worker 34 38 13 9 5 0 0 73 14 4617
2018 Shift worker 22 41 20 12 5 1 0 63 17 235
2018 Non-shift worker 28 38 16 11 7 0 0 66 18 4138
2017 Shift worker 26 38 17 11 6 1 0 65 18 306
2017 Non-shift worker 28 38 14 12 7 0 0 66 19 4264
2014 Shift worker 19 38 20 15 8 0 0 57 22 339
2014 Non-shift worker 23 39 16 14 8 0 0 62 22 4297

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 41 13 6 2 0 0 79 9 228
2020 Non-shift worker 38 43 9 7 2 0 0 81 10 4328
2019 Shift worker 36 44 11 7 1 0 0 80 9 279
2019 Non-shift worker 33 44 11 9 3 0 0 77 12 4595
2018 Shift worker 31 49 10 7 3 0 0 80 10 234
2018 Non-shift worker 28 45 13 11 4 0 0 72 14 4143
2017 Shift worker 34 46 9 8 3 0 0 80 11 308
2017 Non-shift worker 31 43 12 10 4 0 0 74 15 4263

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 42 11 6 3 0 0 80 9 226
2020 Non-shift worker 50 38 8 4 2 0 0 87 5 4330
2019 Shift worker 39 43 8 6 2 0 0 83 9 280
2019 Non-shift worker 46 39 9 5 2 0 0 85 7 4605
2018 Shift worker 38 43 13 5 1 0 0 81 6 235
2018 Non-shift worker 43 42 8 4 2 0 0 86 6 4142
2017 Shift worker 36 46 9 7 2 0 0 83 8 308
2017 Non-shift worker 41 41 9 6 3 0 0 82 9 4258
2014 Shift worker 34 42 13 7 3 1 0 76 11 339
2014 Non-shift worker 38 42 11 6 3 0 0 80 9 4295

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 40 16 10 2 0 0 71 13 227
2020 Non-shift worker 40 39 10 7 4 0 0 79 11 4332
2019 Shift worker 33 41 16 6 4 0 0 74 10 279
2019 Non-shift worker 38 38 12 8 4 0 0 76 12 4611
2018 Shift worker 29 43 17 7 4 0 0 72 11 235
2018 Non-shift worker 32 41 13 9 5 0 0 73 14 4139
2017 Shift worker 29 41 17 9 5 0 0 70 14 307
2017 Non-shift worker 30 40 14 10 6 0 0 71 16 4256

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 39 9 6 1 0 0 83 7 226
2020 Non-shift worker 53 34 9 3 1 0 0 87 4 4313
2019 Shift worker 44 38 11 4 3 0 0 82 7 278
2019 Non-shift worker 53 34 9 3 1 0 0 87 4 4583
2018 Shift worker 46 39 10 4 2 0 0 85 5 231
2018 Non-shift worker 48 38 9 3 2 0 0 86 4 4119
2017 Shift worker 48 41 7 4 1 0 0 89 4 305
2017 Non-shift worker 51 37 8 3 1 0 0 88 4 4256
2014 Shift worker 57 34 5 3 1 0 0 91 4 338
2014 Non-shift worker 56 32 8 3 1 0 0 88 4 4297

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 44 15 12 5 0 0 68 17 225
2020 Non-shift worker 38 41 11 6 3 0 0 80 10 4322
2019 Shift worker 29 35 16 13 5 0 1 65 19 280
2019 Non-shift worker 35 40 12 9 4 0 0 76 13 4597
2018 Shift worker 21 37 20 14 7 0 0 59 21 234
2018 Non-shift worker 30 43 12 10 5 0 0 73 15 4128
2017 Shift worker 25 43 16 12 4 0 0 68 16 305
2017 Non-shift worker 31 44 11 9 5 0 0 75 14 4253
2014 Shift worker 18 40 18 15 8 0 1 59 23 339
2014 Non-shift worker 23 45 13 12 6 0 0 68 19 4297

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 43 21 5 4 0 0 70 9 228
2020 Non-shift worker 42 37 12 6 3 0 0 78 9 4338
2019 Shift worker 34 34 17 9 5 0 0 68 15 280
2019 Non-shift worker 40 36 13 8 4 0 0 75 12 4623
2018 Shift worker 24 39 18 14 4 0 0 64 18 233
2018 Non-shift worker 35 37 14 9 4 0 0 73 13 4118
2017 Shift worker 28 38 16 12 5 0 0 67 17 305
2017 Non-shift worker 36 36 13 9 5 0 0 72 14 4256
2014 Shift worker 21 37 20 14 7 0 0 58 21 339
2014 Non-shift worker 32 37 14 10 6 0 0 69 17 4295

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 45 13 11 4 0 0 72 15 225
2020 Non-shift worker 36 42 12 7 2 0 1 79 9 4326
2019 Shift worker 34 35 15 11 3 0 1 70 15 278
2019 Non-shift worker 33 42 12 8 3 1 1 76 11 4575
2018 Shift worker 20 44 20 8 7 0 0 64 16 233
2018 Non-shift worker 30 37 16 11 5 0 1 68 16 4126
2017 Shift worker 27 43 17 9 4 0 0 69 13 305
2017 Non-shift worker 30 38 16 10 5 0 1 69 15 4254
2014 Shift worker 23 40 18 11 7 2 0 64 18 339
2014 Non-shift worker 28 40 16 11 5 0 1 68 16 4293

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 44 10 4 1 0 0 84 6 228
2020 Non-shift worker 47 38 9 4 2 0 0 85 6 4347
2019 Shift worker 44 39 11 4 2 0 0 83 6 282
2019 Non-shift worker 46 39 9 4 2 0 0 85 6 4620
2018 Shift worker 36 48 9 5 2 0 0 84 7 235
2018 Non-shift worker 40 41 11 5 2 0 0 82 7 4138
2017 Shift worker 41 43 8 6 2 0 0 84 8 305
2017 Non-shift worker 41 42 9 5 2 0 0 83 8 4256
2014 Shift worker 37 50 6 4 2 0 0 87 6 339
2014 Non-shift worker 39 42 11 6 2 0 0 81 8 4294

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 31 10 4 0 0 0 85 5 228
2020 Non-shift worker 32 35 18 9 6 0 0 67 15 4316
2019 Shift worker 50 40 7 2 1 0 1 90 3 281
2019 Non-shift worker 35 35 17 8 5 0 0 70 13 4607
2018 Shift worker 52 33 11 3 1 0 0 85 4 233
2018 Non-shift worker 31 34 19 9 6 0 1 65 16 4151
2017 Shift worker 54 34 9 1 0 0 1 89 2 308
2017 Non-shift worker 31 37 18 8 5 0 1 69 13 4268
2014 Shift worker 51 36 8 2 2 1 0 88 4 339
2014 Non-shift worker 29 36 19 9 6 0 1 66 15 4296

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 16 34 26 12 1 1 39 26 228
2020 Non-shift worker 7 21 40 23 7 1 1 31 28 4339
2019 Shift worker 5 22 34 20 15 1 3 37 28 281
2019 Non-shift worker 8 22 38 21 9 1 1 31 30 4620
2018 Shift worker 7 22 38 20 11 1 0 31 30 233
2018 Non-shift worker 8 26 39 20 6 1 1 26 35 4150
2017 Shift worker 5 19 34 20 14 2 5 37 26 307
2017 Non-shift worker 9 23 40 19 7 1 2 27 33 4242
2014 Shift worker 10 24 34 22 8 1 1 31 34 338
2014 Non-shift worker 8 27 39 17 5 1 2 23 36 4289

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 13 27 30 16 4 2 49 23 227
2020 Non-shift worker 5 12 26 34 19 3 1 55 18 4316
2019 Shift worker 8 18 29 21 19 3 2 43 27 280
2019 Non-shift worker 7 14 29 29 16 2 1 47 22 4604
2018 Shift worker 12 20 29 20 15 4 0 36 33 233
2018 Non-shift worker 8 19 31 26 12 2 1 39 28 4130
2017 Shift worker 10 17 27 20 16 4 6 40 30 306
2017 Non-shift worker 10 18 31 24 12 3 3 38 29 4238
2014 Shift worker 11 22 29 21 12 3 2 34 35 339
2014 Non-shift worker 10 22 32 22 9 3 2 33 33 4285

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 22 29 16 10 5 6 29 38 228
2020 Non-shift worker 16 27 31 16 7 2 1 23 45 4336
2019 Shift worker 13 21 26 18 11 5 5 32 38 281
2019 Non-shift worker 18 26 30 15 8 2 1 24 46 4614
2018 Shift worker 18 26 21 18 10 5 3 31 47 234
2018 Non-shift worker 21 28 28 14 6 2 1 20 51 4144
2017 Shift worker 16 24 24 15 11 2 8 29 45 307
2017 Non-shift worker 22 28 29 11 6 1 3 18 51 4246
2014 Shift worker 25 23 24 13 7 3 4 21 53 338
2014 Non-shift worker 29 28 26 9 4 1 2 14 59 4291

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 10 23 36 23 1 2 61 15 227
2020 Non-shift worker 8 17 33 28 12 1 1 41 25 4322
2019 Shift worker 2 10 26 30 29 1 3 61 12 279
2019 Non-shift worker 7 18 31 28 14 1 1 42 26 4590
2018 Shift worker 4 10 29 37 18 1 1 55 15 235
2018 Non-shift worker 9 19 34 26 10 1 1 37 29 4130
2017 Shift worker 3 9 24 32 24 3 6 61 13 307
2017 Non-shift worker 9 18 34 24 12 1 2 37 27 4228
2014 Shift worker 4 12 28 35 16 1 3 54 17 337
2014 Non-shift worker 9 21 35 24 9 1 1 34 30 4272

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 23 21 20 13 2 2 34 44 226
2020 Non-shift worker 13 21 29 22 12 2 2 36 35 4332
2019 Shift worker 19 22 21 11 19 2 6 32 45 279
2019 Non-shift worker 14 21 29 19 13 2 2 34 36 4613
2018 Shift worker 26 24 23 15 10 2 1 26 51 232
2018 Non-shift worker 17 25 28 17 9 2 2 27 43 4146
2017 Shift worker 16 22 25 14 13 2 7 30 42 307
2017 Non-shift worker 18 25 28 15 9 2 3 25 45 4244
2014 Shift worker 22 25 25 13 10 3 3 24 50 338
2014 Non-shift worker 20 28 27 13 7 2 3 22 50 4284

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 10 27 32 18 4 3 55 16 226
2020 Non-shift worker 6 13 25 30 20 3 2 53 21 4310
2019 Shift worker 6 14 26 20 23 5 6 48 22 279
2019 Non-shift worker 8 17 26 26 17 3 3 46 27 4600
2018 Shift worker 3 20 27 27 16 4 2 46 25 232
2018 Non-shift worker 11 19 29 24 12 3 2 38 31 4124
2017 Shift worker 8 11 24 25 22 4 6 52 22 306
2017 Non-shift worker 11 17 28 22 14 3 5 39 31 4243
2014 Shift worker 8 10 25 33 17 3 5 54 19 338
2014 Non-shift worker 8 16 29 27 13 3 4 43 26 4286

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 15 25 26 13 5 2 42 31 227
2020 Non-shift worker 14 24 33 17 9 2 1 28 39 4333
2019 Shift worker 10 17 29 19 16 5 5 39 29 280
2019 Non-shift worker 16 24 30 17 9 2 2 27 42 4610
2018 Shift worker 14 24 27 16 13 5 2 30 41 234
2018 Non-shift worker 19 27 30 13 7 2 1 21 47 4142
2017 Shift worker 13 17 27 14 16 5 7 35 34 306
2017 Non-shift worker 21 25 30 12 6 2 3 20 48 4248
2014 Shift worker 13 17 32 20 10 4 4 33 33 339
2014 Non-shift worker 21 26 30 11 6 2 2 18 50 4288

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 18 40 19 10 0 1 30 30 228
2020 Non-shift worker 6 17 38 27 10 1 1 38 23 4340
2019 Shift worker 13 20 42 10 11 1 2 23 34 279
2019 Non-shift worker 9 21 36 22 11 1 1 33 31 4613
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 36 16 12 3 6 3 66 16 227
2020 Non-shift worker 31 33 15 6 3 7 5 72 11 4342
2019 Shift worker 30 28 16 11 4 6 4 65 17 279
2019 Non-shift worker 33 30 14 7 4 6 5 72 13 4617
2018 Shift worker 24 34 18 11 6 6 2 62 18 234
2018 Non-shift worker 24 35 17 8 5 6 5 65 15 4141
2017 Shift worker 28 36 12 9 5 7 4 71 16 307
2017 Non-shift worker 28 31 14 9 6 6 5 67 17 4264
2014 Shift worker 25 35 18 10 3 7 3 66 14 339
2014 Non-shift worker 31 32 13 8 6 5 4 69 16 4294

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 7 6 4 0 0 83 10 227
2020 Non-shift worker 55 29 7 5 3 1 0 84 8 4333
2019 Shift worker 47 33 6 10 3 1 0 81 13 281
2019 Non-shift worker 52 29 7 7 3 1 0 83 10 4618
2018 Shift worker 41 34 9 12 3 0 0 76 15 234
2018 Non-shift worker 44 33 9 9 5 1 0 77 14 4131
2017 Shift worker 45 31 9 8 6 2 0 77 14 307
2017 Non-shift worker 45 31 9 8 5 0 0 77 14 4264
2014 Shift worker 42 35 11 8 3 1 0 77 11 339
2014 Non-shift worker 45 32 8 8 5 1 0 78 14 4297

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 35 6 4 3 0 0 87 7 227
2020 Non-shift worker 62 29 5 3 1 0 0 91 5 4333
2019 Shift worker 49 35 11 4 1 0 0 85 4 279
2019 Non-shift worker 59 28 5 5 2 0 0 88 6 4605
2018 Shift worker 43 43 7 4 2 0 0 86 6 235
2018 Non-shift worker 51 35 7 5 2 0 0 87 7 4141
2017 Shift worker 44 39 7 6 3 0 0 84 9 306
2017 Non-shift worker 51 35 7 6 3 0 0 85 8 4265
2014 Shift worker 39 46 9 4 2 0 1 85 6 339
2014 Non-shift worker 48 37 7 5 2 0 0 86 7 4292

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 38 9 5 3 1 0 83 8 227
2020 Non-shift worker 53 34 7 3 1 1 0 89 4 4317
2019 Shift worker 45 42 8 4 0 1 1 88 4 282
2019 Non-shift worker 51 35 8 4 2 1 0 87 5 4616
2018 Shift worker 38 43 12 4 2 1 0 83 5 234
2018 Non-shift worker 42 41 10 4 2 1 0 84 6 4144

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 29 13 4 1 5 3 80 6 227
2020 Non-shift worker 54 24 8 3 2 6 3 86 6 4344
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 36 17 6 1 3 5 74 8 227
2020 Non-shift worker 55 27 10 4 2 1 2 84 5 4339
2019 Shift worker 33 30 20 6 3 2 5 69 9 279
2019 Non-shift worker 53 27 12 4 2 1 2 82 6 4617

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 37 12 9 2 0 0 77 11 228
2020 Non-shift worker 49 32 9 6 3 0 0 82 9 4331
2019 Shift worker 33 42 12 9 3 1 1 76 12 280
2019 Non-shift worker 45 33 11 7 3 0 0 78 11 4625
2018 Shift worker 34 40 12 11 2 0 0 75 13 234
2018 Non-shift worker 39 37 11 8 5 1 0 77 12 4131
2017 Shift worker 36 42 9 7 4 1 0 79 11 307
2017 Non-shift worker 40 36 10 8 4 1 0 77 12 4266
2014 Shift worker 30 42 16 7 4 1 0 72 11 339
2014 Non-shift worker 38 37 11 8 5 1 0 76 14 4296

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 34 11 4 2 2 0 82 6 227
2020 Non-shift worker 56 24 10 4 3 1 1 82 7 4334

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 40 10 4 1 1 0 84 5 228
2020 Non-shift worker 53 31 8 5 2 0 0 85 7 4342
2019 Shift worker 44 34 11 8 1 0 1 80 9 279
2019 Non-shift worker 49 32 9 6 3 0 1 82 9 4600
2018 Shift worker 41 36 13 6 3 0 1 78 8 234
2018 Non-shift worker 42 34 10 8 4 1 0 77 12 4115
2017 Shift worker 42 38 9 8 3 1 0 81 10 307
2017 Non-shift worker 44 35 9 8 4 1 0 79 12 4262
2014 Shift worker 37 38 13 7 4 1 0 75 11 339
2014 Non-shift worker 41 35 10 8 4 1 0 77 13 4297

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 228
2020 Non-shift worker 45 55 4347

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 20 7 2 4 5 17 83 8 228
2020 Non-shift worker 64 19 6 1 1 3 7 92 2 4339

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 32 9 6 1 0 1 83 7 227
2020 Non-shift worker 61 26 7 4 2 0 0 87 7 4347
2019 Shift worker 47 37 9 5 2 1 0 84 6 281
2019 Non-shift worker 55 28 8 6 3 0 0 83 9 4625
2018 Shift worker 48 31 11 6 3 0 0 80 9 234
2018 Non-shift worker 49 29 10 7 5 0 0 78 12 4128
2017 Shift worker 48 35 9 5 3 0 0 83 8 306
2017 Non-shift worker 53 27 9 7 4 0 0 80 11 4257
2014 Shift worker 36 39 15 6 4 0 0 76 9 339
2014 Non-shift worker 49 29 10 7 4 0 0 78 11 4295
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 29 15 6 4 11 0 73 11 228
2020 Non-shift worker 41 30 11 6 3 9 0 78 9 4345
2019 Shift worker 33 32 17 6 5 7 0 70 12 282
2019 Non-shift worker 34 33 14 6 4 8 0 74 11 4618
2018 Shift worker 25 34 20 8 4 8 0 64 14 233
2018 Non-shift worker 28 33 17 8 5 9 0 67 14 4154
2017 Shift worker 34 29 14 7 6 10 0 70 14 306
2017 Non-shift worker 27 34 16 8 5 9 0 68 15 4267
2014 Shift worker 24 39 16 7 5 10 0 69 13 338
2014 Non-shift worker 26 33 16 9 6 11 0 66 16 4295

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 34 14 13 9 3 0 62 23 227
2020 Non-shift worker 35 35 15 9 5 2 0 71 14 4340
2019 Shift worker 29 29 15 13 9 5 1 61 23 281
2019 Non-shift worker 29 35 17 10 6 3 0 66 17 4607
2018 Shift worker 20 32 16 16 12 3 1 55 29 234
2018 Non-shift worker 23 34 19 14 8 3 0 58 22 4144
2017 Shift worker 23 29 20 11 11 5 0 55 24 307
2017 Non-shift worker 21 34 19 14 8 3 0 58 23 4263
2014 Shift worker 17 32 21 14 12 4 0 51 27 338
2014 Non-shift worker 19 33 20 15 9 3 0 54 25 4295

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 31 16 17 13 4 0 51 32 226
2020 Non-shift worker 23 33 18 14 7 5 0 59 22 4329
2019 Shift worker 23 23 19 12 13 10 1 51 28 277
2019 Non-shift worker 20 32 19 15 8 6 0 55 25 4611
2018 Shift worker 13 24 20 21 15 7 0 40 38 234
2018 Non-shift worker 14 29 22 19 10 6 0 46 31 4140
2017 Shift worker 16 26 23 15 15 5 0 44 31 305
2017 Non-shift worker 14 29 21 17 11 7 0 47 31 4261
2014 Shift worker 9 25 26 18 15 7 0 36 36 338
2014 Non-shift worker 12 27 23 19 12 6 0 42 34 4294

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 35 16 18 12 2 0 53 31 228
2020 Non-shift worker 23 37 17 15 6 2 0 61 22 4345
2019 Shift worker 23 22 16 18 14 6 0 49 34 282
2019 Non-shift worker 18 33 19 17 10 3 0 53 28 4614
2018 Shift worker 14 20 22 26 14 4 0 36 41 234
2018 Non-shift worker 13 32 19 21 11 3 0 47 33 4148
2017 Shift worker 19 27 17 18 13 4 1 49 33 305
2017 Non-shift worker 14 32 19 18 11 4 0 49 31 4259
2014 Shift worker 12 29 21 20 15 4 0 42 36 338
2014 Non-shift worker 12 33 20 19 12 4 0 47 32 4291

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 25 13 8 2 9 2 75 11 227
2020 Non-shift worker 45 27 13 5 2 6 2 79 7 4346
2019 Shift worker 44 23 12 4 5 11 1 76 10 280
2019 Non-shift worker 45 24 12 5 3 10 2 78 8 4628
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 42 15 17 6 1 0 62 23 227
2020 Non-shift worker 27 46 16 7 3 1 0 74 10 4340
2019 Shift worker 25 33 19 14 7 1 0 59 21 282
2019 Non-shift worker 24 44 17 9 3 2 0 70 13 4621
2018 Shift worker 19 33 22 15 9 1 0 53 24 236
2018 Non-shift worker 20 44 20 11 4 2 0 65 15 4150
2017 Shift worker 21 39 18 14 7 1 0 60 21 306
2017 Non-shift worker 21 43 19 11 4 2 0 65 16 4256
2014 Shift worker 16 42 18 12 9 2 0 60 22 338
2014 Non-shift worker 18 42 20 13 5 2 0 61 19 4295

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 35 22 20 10 2 0 47 31 227
2020 Non-shift worker 18 38 21 14 5 4 0 58 20 4301
2019 Shift worker 17 27 19 22 12 3 0 45 35 280
2019 Non-shift worker 14 34 23 17 7 5 0 51 25 4589

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 43 15 9 4 2 1 72 13 227
2020 Non-shift worker 38 40 11 5 2 2 1 81 8 4334
2019 Shift worker 29 38 13 10 6 2 1 69 17 282
2019 Non-shift worker 35 40 12 7 3 2 1 77 10 4613
2018 Shift worker 26 43 15 11 3 2 0 71 14 235
2018 Non-shift worker 31 43 12 8 3 2 1 76 11 4139
2017 Shift worker 30 42 10 9 4 4 1 75 14 304
2017 Non-shift worker 35 40 11 7 4 2 1 77 11 4256
2014 Shift worker 30 47 11 7 2 2 1 79 10 339
2014 Non-shift worker 40 40 9 5 2 2 1 82 8 4291

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 41 17 6 3 1 0 74 9 227
2020 Non-shift worker 40 39 14 3 2 2 0 81 5 4318
2019 Shift worker 34 33 21 8 3 1 0 68 11 281
2019 Non-shift worker 35 40 16 4 2 2 0 77 6 4606
2018 Shift worker 30 44 18 5 2 0 0 74 8 236
2018 Non-shift worker 30 42 19 5 2 2 0 73 8 4128

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 37 16 10 5 5 1 67 16 228
2020 Non-shift worker 26 29 18 9 7 9 2 61 19 4323
2019 Shift worker 33 31 15 7 5 7 2 70 13 278
2019 Non-shift worker 22 27 19 11 9 10 3 56 23 4612
2018 Shift worker 26 38 13 12 5 5 1 69 17 236
2018 Non-shift worker 19 28 19 13 9 9 3 53 26 4142
2017 Shift worker 30 33 14 9 5 8 1 69 16 306
2017 Non-shift worker 18 26 16 14 12 11 3 52 29 4256
2014 Shift worker 17 30 22 11 10 8 1 53 23 339
2014 Non-shift worker 16 25 17 15 13 11 2 48 33 4295

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 37 19 13 5 1 0 62 19 227
2020 Non-shift worker 26 36 18 11 6 3 0 64 17 4332
2019 Shift worker 26 32 20 10 7 2 1 61 18 281
2019 Non-shift worker 23 35 18 13 7 3 0 60 21 4617
2018 Shift worker 22 34 20 14 5 3 1 59 20 234
2018 Non-shift worker 20 36 19 15 8 2 0 57 24 4140
2017 Shift worker 23 40 17 13 5 3 0 65 18 307
2017 Non-shift worker 22 37 15 14 9 3 1 60 24 4259
2014 Shift worker 18 39 19 12 7 4 1 59 21 339
2014 Non-shift worker 20 35 17 16 9 2 0 57 26 4294

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 36 14 14 6 1 2 66 20 228
2020 Non-shift worker 23 30 17 14 11 2 3 55 27 4346
2019 Shift worker 30 34 12 13 5 3 3 68 19 281
2019 Non-shift worker 22 30 15 14 13 3 2 55 29 4627
2018 Shift worker 24 37 16 14 4 2 3 65 19 236
2018 Non-shift worker 19 30 16 16 15 2 2 52 32 4148
2017 Shift worker 19 39 16 9 7 4 5 64 19 304
2017 Non-shift worker 18 27 15 17 18 3 3 48 36 4260
2014 Shift worker 18 35 16 12 12 3 4 57 26 339
2014 Non-shift worker 15 28 15 18 19 3 2 45 39 4295

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 33 12 6 4 1 1 78 11 228
2020 Non-shift worker 48 24 15 6 3 1 3 75 10 4349
2019 Shift worker 45 27 13 6 3 1 5 77 9 282
2019 Non-shift worker 50 26 12 5 3 1 3 79 8 4621

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 31 14 7 3 1 1 75 10 228
2020 Non-shift worker 49 27 13 5 2 1 3 79 7 4344
2019 Shift worker 37 27 19 7 3 2 5 69 11 280
2019 Non-shift worker 46 26 14 5 3 2 3 76 9 4612

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 84 7 4 1 0 1 3 94 1 228
2020 Non-shift worker 79 7 3 2 2 3 4 93 4 4332
2019 Shift worker 77 11 4 2 0 2 4 94 2 279
2019 Non-shift worker 78 7 4 2 2 4 4 92 4 4600

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 15 6 1 0 3 5 91 2 228
2020 Non-shift worker 78 9 3 1 1 2 7 95 2 4337
2019 Shift worker 74 10 6 0 1 2 7 91 2 278
2019 Non-shift worker 80 6 2 1 1 2 8 95 2 4614

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 43 21 11 3 5 0 63 15 227
2020 Non-shift worker 23 46 17 8 3 4 0 71 11 4341
2019 Shift worker 20 35 19 14 5 6 0 58 21 281
2019 Non-shift worker 22 44 19 9 3 4 0 68 12 4617
2018 Shift worker 18 34 26 13 6 2 0 53 20 236
2018 Non-shift worker 20 41 22 10 4 3 0 63 15 4140
2017 Shift worker 20 30 25 16 5 4 1 52 22 307
2017 Non-shift worker 18 42 20 11 5 4 0 63 16 4259

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 44 12 7 2 0 0 79 9 228
2020 Non-shift worker 39 41 12 5 2 2 0 81 7 4316
2019 Shift worker 38 37 15 6 2 1 0 77 8 282
2019 Non-shift worker 39 41 11 4 2 2 0 82 7 4605
2018 Shift worker 38 42 12 6 0 1 0 81 7 233
2018 Non-shift worker 40 41 11 5 2 2 0 82 6 4136
2017 Shift worker 39 39 14 3 2 3 0 80 6 307
2017 Non-shift worker 36 43 11 5 2 3 0 81 7 4257
2014 Shift worker 37 42 12 2 2 5 0 83 4 337
2014 Non-shift worker 37 41 12 5 2 3 0 81 7 4295

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 35 17 6 3 4 0 73 9 228
2020 Non-shift worker 40 37 12 4 2 5 0 81 6 4333
2019 Shift worker 42 30 16 3 2 7 0 78 5 281
2019 Non-shift worker 45 34 12 3 2 3 0 82 5 4610
2018 Shift worker 31 39 18 5 2 5 0 74 7 233
2018 Non-shift worker 38 37 14 4 2 5 0 79 6 4138
2017 Shift worker 32 34 18 4 2 9 2 74 7 305
2017 Non-shift worker 34 38 15 4 2 6 1 77 7 4262
2014 Shift worker 39 38 12 1 2 8 1 84 3 339
2014 Non-shift worker 38 36 14 3 2 6 0 79 5 4292

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 30 20 6 3 9 2 68 10 228
2020 Non-shift worker 35 36 15 5 2 7 1 77 7 4342

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 37 9 5 3 5 2 82 9 228
2020 Non-shift worker 47 32 9 4 2 4 2 84 7 4324

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 34 8 4 1 0 0 87 5 227
2020 Non-shift worker 57 32 7 3 1 0 0 89 4 4327
2019 Shift worker 51 34 9 4 2 1 0 85 5 280
2019 Non-shift worker 54 33 8 3 2 0 0 87 5 4616
2018 Shift worker 44 41 9 4 0 0 0 86 5 233
2018 Non-shift worker 47 39 8 4 2 0 0 86 6 4138
2017 Shift worker 47 38 8 3 3 1 0 86 6 307
2017 Non-shift worker 44 39 9 5 3 0 0 83 8 4262
2014 Shift worker 43 40 9 4 2 1 0 84 6 338
2014 Non-shift worker 44 38 10 4 2 0 0 83 7 4291

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 38 12 5 3 0 0 80 8 226
2020 Non-shift worker 48 33 12 4 2 0 0 81 7 4323
2019 Shift worker 43 31 16 4 4 1 0 75 9 280
2019 Non-shift worker 44 35 13 5 3 0 0 79 8 4613
2018 Shift worker 34 34 22 6 4 0 0 68 10 233
2018 Non-shift worker 38 36 16 7 3 1 0 74 10 4137
2017 Shift worker 34 37 16 7 5 2 0 72 12 307
2017 Non-shift worker 34 37 16 8 4 1 0 72 12 4260
2014 Shift worker 30 42 17 6 3 1 0 74 9 338
2014 Non-shift worker 27 38 18 12 5 1 0 65 17 4298

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 43 10 8 4 0 0 78 12 226
2020 Non-shift worker 45 36 12 5 2 0 0 81 8 4310
2019 Shift worker 39 34 15 7 5 1 0 73 12 278
2019 Non-shift worker 42 37 12 7 3 0 0 79 9 4592
2018 Shift worker 27 39 21 8 4 0 0 67 12 231
2018 Non-shift worker 35 39 15 8 3 0 0 74 11 4124
2017 Shift worker 31 39 16 8 5 1 0 71 13 307
2017 Non-shift worker 32 40 14 9 4 0 0 72 13 4253
2014 Shift worker 27 43 16 9 4 0 0 70 13 338
2014 Non-shift worker 26 38 18 13 5 0 0 64 18 4295

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 29 18 6 4 6 2 70 11 228
2020 Non-shift worker 43 27 17 7 3 3 1 72 11 4334
2019 Shift worker 40 24 20 4 3 6 2 71 8 282
2019 Non-shift worker 39 27 17 8 5 3 1 69 14 4626
2018 Shift worker 29 28 23 8 3 5 3 63 13 233
2018 Non-shift worker 34 29 19 10 5 3 1 65 16 4141
2017 Shift worker 30 31 17 9 3 5 4 67 13 306
2017 Non-shift worker 33 28 18 9 6 5 1 65 16 4256
2014 Shift worker 29 33 21 5 4 6 3 67 11 338
2014 Non-shift worker 29 28 19 12 7 5 1 60 20 4296
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 19 52 29 228
2020 Non-shift worker 24 40 36 4350
2019 Shift worker 23 48 29 282
2019 Non-shift worker 28 38 34 4628
2018 Shift worker 21 54 25 235
2018 Non-shift worker 28 39 33 4158
2017 Shift worker 21 52 28 307
2017 Non-shift worker 27 39 34 4264
2014 Shift worker 17 59 24 339
2014 Non-shift worker 26 40 34 4295

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 22 37 16 2 23 0 43
2020 Non-shift worker 18 34 25 5 13 5 1036
2019 Shift worker 10 34 9 3 44 0 67
2019 Non-shift worker 15 27 26 5 22 5 1295
2018 Shift worker 22 31 13 2 29 4 53
2018 Non-shift worker 14 32 27 5 16 6 1187
2017 Shift worker 15 21 9 3 50 2 62
2017 Non-shift worker 16 26 30 6 16 5 1141
2014 Shift worker 11 26 17 7 9999 39 63
2014 Non-shift worker 14 29 32 11 9999 15 1171
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 228
2020 Non-shift worker 7 93 4346
2019 Shift worker 5 95 282
2019 Non-shift worker 9 91 4617
2018 Shift worker 8 92 235
2018 Non-shift worker 11 89 4142

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 58 42 18
2020 Non-shift worker 42 58 289
2019 Shift worker 67 33 14
2019 Non-shift worker 44 56 437
2018 Shift worker 61 39 18
2018 Non-shift worker 45 55 444

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 18
2020 Non-shift worker 64 36 289
2019 Shift worker 33 67 14
2019 Non-shift worker 61 39 437
2018 Shift worker 45 55 18
2018 Non-shift worker 65 35 444

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 18
2020 Non-shift worker 10 90 289

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 18
2020 Non-shift worker 0 100 289

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 18
2018 Non-shift worker 5 95 444

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 18
2020 Non-shift worker 6 94 289
2019 Shift worker 0 100 14
2019 Non-shift worker 4 96 437

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 18
2020 Non-shift worker 39 61 289

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 36 64 18
2020 Non-shift worker 39 61 289

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 18
2020 Non-shift worker 51 49 289
2019 Shift worker 37 63 14
2019 Non-shift worker 50 50 434
2018 Shift worker 34 66 18
2018 Non-shift worker 47 53 444

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 47 53 14
2019 Non-shift worker 39 61 434

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 32 68 18
2020 Non-shift worker 54 46 289
2019 Shift worker 35 65 14
2019 Non-shift worker 52 48 434
2018 Shift worker 28 72 18
2018 Non-shift worker 55 45 444

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 29 71 18
2020 Non-shift worker 36 64 289
2019 Shift worker 52 48 14
2019 Non-shift worker 30 70 434
2018 Shift worker 45 55 18
2018 Non-shift worker 32 68 444

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 18
2020 Non-shift worker 2 98 289
2018 Shift worker 0 100 18
2018 Non-shift worker 1 99 444

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 14
2019 Non-shift worker 8 92 434

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 18
2020 Non-shift worker 49 51 289
2018 Shift worker 38 62 18
2018 Non-shift worker 42 58 444

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 18
2020 Non-shift worker 55 45 289
2019 Shift worker 45 55 14
2019 Non-shift worker 56 44 434
2018 Shift worker 39 61 18
2018 Non-shift worker 55 45 445

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 18
2020 Non-shift worker 26 74 289
2018 Shift worker 34 66 18
2018 Non-shift worker 29 71 445

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 18
2018 Non-shift worker 12 88 445

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 27 73 18
2020 Non-shift worker 17 83 289

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 18
2020 Non-shift worker 6 94 289
2019 Shift worker 0 100 14
2019 Non-shift worker 5 95 434
2018 Shift worker 0 100 18
2018 Non-shift worker 7 93 445

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 18
2018 Non-shift worker 12 88 445

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 29 71 18
2020 Non-shift worker 28 72 289
2019 Shift worker 43 57 14
2019 Non-shift worker 23 77 434
2018 Shift worker 38 62 18
2018 Non-shift worker 25 75 445

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 18
2020 Non-shift worker 21 79 270
2018 Shift worker 39 61 18
2018 Non-shift worker 21 79 415

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 14
2019 Non-shift worker 8 92 414

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 18
2018 Non-shift worker 9 91 415

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 39 61 18
2020 Non-shift worker 30 70 270
2018 Shift worker 33 67 18
2018 Non-shift worker 29 71 415

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 14
2019 Non-shift worker 10 90 414

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 18
2020 Non-shift worker 53 47 270
2019 Shift worker 48 52 14
2019 Non-shift worker 46 54 414
2018 Shift worker 33 67 18
2018 Non-shift worker 47 53 415

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 18
2020 Non-shift worker 2 98 270
2019 Shift worker 0 100 14
2019 Non-shift worker 1 99 414
2018 Shift worker 0 100 18
2018 Non-shift worker 2 98 415

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 52 48 18
2020 Non-shift worker 58 42 270
2019 Shift worker 45 55 14
2019 Non-shift worker 56 44 414
2018 Shift worker 50 50 18
2018 Non-shift worker 54 46 415

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 18
2020 Non-shift worker 6 94 270

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 22 12 4 1 33 8 72 7 228
2020 Non-shift worker 18 16 15 4 3 36 8 61 13 4341
2019 Shift worker 20 18 13 6 3 27 13 63 15 281
2019 Non-shift worker 16 16 17 5 4 32 10 55 16 4619
2018 Shift worker 17 20 23 5 3 24 8 53 12 236
2018 Non-shift worker 14 17 20 6 4 32 7 51 17 4137
2017 Shift worker 20 19 15 6 3 26 11 62 14 306
2017 Non-shift worker 14 17 18 5 5 31 9 52 18 4264
2014 Shift worker 14 24 13 4 3 33 9 64 13 339
2014 Non-shift worker 12 16 18 6 4 35 9 50 18 4297

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 37 11 5 1 12 0 80 7 228
2020 Non-shift worker 35 35 15 4 3 9 1 77 7 4340
2019 Shift worker 35 33 14 4 3 9 2 76 7 282
2019 Non-shift worker 34 33 15 4 3 10 1 76 8 4626
2018 Shift worker 31 35 19 4 2 8 2 73 7 236
2018 Non-shift worker 27 36 19 5 3 10 1 70 9 4141
2017 Shift worker 27 35 15 4 3 14 1 74 8 307
2017 Non-shift worker 27 35 17 5 4 11 1 70 10 4261
2014 Shift worker 26 37 14 4 3 13 2 75 9 338
2014 Non-shift worker 23 32 19 5 3 16 1 66 10 4295
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 228
2020 Non-shift worker 5 95 4338
2019 Shift worker 3 97 282
2019 Non-shift worker 5 95 4611
2018 Shift worker 4 96 235
2018 Non-shift worker 5 95 4143

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 10
2020 Non-shift worker 35 65 216

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 10
2020 Non-shift worker 80 20 216

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 3 97 216

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 0 100 216

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 5 95 216

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 9 91 216

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 13 87 216

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 2 98 216

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 7 93 216

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 16 84 216

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 0 100 216

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 5 95 216

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 7 93 216

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 5 95 216

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 13 87 216

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 10
2020 Non-shift worker 43 57 216

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 6 94 204

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 4 96 204

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 4 96 204

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 6 94 204

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 14 86 204

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 10 90 204

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 3 97 204

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 4 96 204

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 13 87 204

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 25 14 2 1 30 7 73 4 227
2020 Non-shift worker 18 16 15 3 2 39 7 63 9 4333
2019 Shift worker 21 18 15 6 1 29 10 64 11 280
2019 Non-shift worker 18 15 17 3 2 37 9 60 9 4614
2018 Shift worker 19 23 22 2 1 27 7 63 5 234
2018 Non-shift worker 15 15 21 3 2 36 7 54 9 4141
2017 Shift worker 19 21 14 2 3 31 10 68 9 306
2017 Non-shift worker 14 15 19 2 2 38 9 56 9 4258
2014 Shift worker 16 19 14 2 2 38 9 67 6 339
2014 Non-shift worker 13 14 18 3 2 42 9 54 9 4297

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 34 14 4 1 11 0 78 6 228
2020 Non-shift worker 35 35 15 3 2 10 1 78 6 4341
2019 Shift worker 36 30 14 4 2 12 3 76 7 282
2019 Non-shift worker 36 32 15 3 2 12 1 78 5 4622
2018 Shift worker 31 35 18 3 1 10 1 74 5 232
2018 Non-shift worker 28 34 19 3 2 12 1 72 6 4138
2017 Shift worker 29 32 14 4 3 16 2 75 8 305
2017 Non-shift worker 28 33 17 3 2 14 2 73 6 4261
2014 Shift worker 30 35 13 2 1 16 2 80 4 339
2014 Non-shift worker 25 30 17 3 2 21 2 71 7 4296
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 32 26 11 11 0 0 52 22 227
2020 Non-shift worker 40 27 15 8 7 0 2 69 16 4343

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 31 22 17 13 0 0 47 31 227
2020 Non-shift worker 32 32 19 10 6 0 1 65 17 4330
2019 Shift worker 17 22 21 17 22 1 1 40 39 280
2019 Non-shift worker 20 31 22 13 14 0 1 51 27 4628
2018 Shift worker 6 16 26 17 33 1 0 23 51 236
2018 Non-shift worker 16 26 23 15 19 0 1 42 34 4149
2017 Shift worker 9 15 17 18 38 1 1 25 58 307
2017 Non-shift worker 15 25 21 16 21 0 2 41 38 4259

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 32 26 14 11 0 0 48 25 228
2020 Non-shift worker 17 27 27 18 11 0 0 44 29 4333
2019 Shift worker 23 33 26 11 6 0 1 57 17 282
2019 Non-shift worker 17 29 28 15 9 0 0 47 25 4621
2018 Shift worker 12 31 28 18 11 0 0 43 29 236
2018 Non-shift worker 12 26 30 19 11 0 0 39 31 4135
2017 Shift worker 19 33 25 14 7 0 1 52 22 306
2017 Non-shift worker 14 27 29 17 12 0 1 41 29 4257

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 38 14 10 5 0 2 71 15 226
2020 Non-shift worker 25 31 23 13 7 0 1 56 21 4334
2019 Shift worker 40 34 15 4 3 0 3 76 8 282
2019 Non-shift worker 26 32 22 12 6 0 1 59 18 4601
2018 Shift worker 25 36 22 9 6 1 2 63 15 233
2018 Non-shift worker 18 32 26 14 9 0 1 51 23 4132
2017 Shift worker 35 32 18 7 4 1 3 70 12 307
2017 Non-shift worker 21 33 23 13 9 0 2 54 22 4255

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 29 23 16 13 0 0 47 30 227
2020 Non-shift worker 21 26 22 17 12 1 1 48 29 4322
2019 Shift worker 24 19 25 15 16 1 1 44 31 282
2019 Non-shift worker 22 25 23 16 13 0 1 48 29 4596
2018 Shift worker 15 18 29 17 19 1 1 34 36 234
2018 Non-shift worker 15 24 26 19 15 0 1 39 34 4125
2017 Shift worker 22 29 19 13 14 1 2 52 28 307
2017 Non-shift worker 16 23 25 19 16 1 2 40 35 4263

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 28 18 11 6 0 1 65 17 228
2020 Non-shift worker 40 28 15 9 5 0 3 70 14 4320
2019 Shift worker 39 30 14 8 6 0 3 71 15 278
2019 Non-shift worker 44 28 13 6 4 0 4 76 10 4607
2018 Shift worker 34 27 21 13 4 1 1 61 17 235
2018 Non-shift worker 39 28 15 8 5 0 4 70 14 4133
2017 Shift worker 35 33 18 7 3 0 4 71 11 306
2017 Non-shift worker 37 30 14 7 4 1 8 72 12 4259

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 30 29 10 10 0 0 51 20 228
2020 Non-shift worker 24 29 23 15 9 0 0 53 24 4336
2019 Shift worker 28 29 23 9 8 1 2 59 18 282
2019 Non-shift worker 30 30 21 10 7 0 1 61 17 4611
2018 Shift worker 19 29 26 12 13 1 0 48 25 235
2018 Non-shift worker 25 30 23 12 9 0 1 55 21 4147
2017 Shift worker 26 34 22 10 6 0 1 60 17 306
2017 Non-shift worker 25 33 23 11 7 0 0 58 19 4248

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 26 19 8 7 0 9 62 17 228
2020 Non-shift worker 30 23 18 11 9 0 8 58 22 4332

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 33 21 9 7 0 1 62 16 228
2020 Non-shift worker 31 36 20 8 3 1 1 68 11 4332
2019 Shift worker 33 27 19 10 8 2 1 63 18 279
2019 Non-shift worker 27 38 21 8 5 1 1 66 13 4617
2018 Shift worker 23 34 28 12 3 0 1 57 15 234
2018 Non-shift worker 22 36 26 10 5 0 1 58 16 4123
2017 Shift worker 30 30 24 8 5 1 2 62 13 305
2017 Non-shift worker 24 33 24 11 5 1 1 58 17 4244

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 36 25 9 6 1 1 59 15 227
2020 Non-shift worker 25 36 23 10 5 0 1 62 15 4319
2019 Shift worker 33 30 17 12 5 1 1 66 17 280
2019 Non-shift worker 24 35 23 10 6 0 1 61 16 4612
2018 Shift worker 23 32 21 16 6 1 2 57 22 233
2018 Non-shift worker 18 35 26 14 7 1 0 53 21 4124
2017 Shift worker 30 30 21 9 5 1 3 63 15 305
2017 Non-shift worker 20 34 24 13 7 1 1 55 20 4247

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 36 12 15 4 0 1 68 20 228
2020 Non-shift worker 32 35 18 9 5 0 1 68 13 4324
2019 Shift worker 33 29 22 8 7 1 1 63 15 278
2019 Non-shift worker 29 33 22 10 5 0 1 63 15 4603
2018 Shift worker 24 33 23 13 6 0 1 57 20 233
2018 Non-shift worker 23 33 24 13 6 0 1 56 19 4125
2017 Shift worker 30 29 20 11 6 1 3 62 17 305
2017 Non-shift worker 25 33 22 12 6 0 1 59 18 4253

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 27 14 9 4 0 1 73 13 227
2020 Non-shift worker 49 28 12 7 4 0 1 77 11 4316
2019 Shift worker 44 31 14 6 5 1 1 75 11 278
2019 Non-shift worker 46 27 14 7 5 0 1 74 12 4600

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 33 16 15 4 0 1 65 20 226
2020 Non-shift worker 30 32 23 11 5 0 0 62 16 4333

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 31 23 11 10 0 0 56 21 228
2020 Non-shift worker 26 35 23 11 5 0 0 61 16 4333
2019 Shift worker 33 31 20 10 4 2 1 65 14 279
2019 Non-shift worker 33 34 19 9 4 0 1 68 13 4585
2018 Shift worker 21 38 21 12 7 1 0 60 18 231
2018 Non-shift worker 25 33 25 10 6 0 1 59 16 4107
2017 Shift worker 25 37 23 8 4 0 3 64 12 306
2017 Non-shift worker 26 35 21 10 6 1 1 62 16 4247

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 37 13 6 5 0 1 76 11 226
2020 Non-shift worker 47 30 15 5 2 0 1 78 7 4313
2019 Shift worker 50 27 12 5 3 1 2 79 8 280
2019 Non-shift worker 54 25 11 5 3 0 1 80 8 4594
2018 Shift worker 41 36 13 7 2 0 2 77 9 233
2018 Non-shift worker 51 27 13 5 3 0 1 79 8 4113
2017 Shift worker 49 32 13 3 2 0 2 83 4 307
2017 Non-shift worker 56 25 11 4 2 0 2 82 6 4258

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 43 18 11 9 0 0 62 20 225
2020 Non-shift worker 27 38 22 9 5 0 0 65 13 4321

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 21 10 4 1 1 4 84 5 223
2020 Non-shift worker 72 15 5 2 1 1 5 92 3 4319
2019 Shift worker 68 17 3 1 1 3 6 94 3 279
2019 Non-shift worker 76 11 4 1 1 1 6 93 3 4602
2018 Shift worker 59 20 10 3 3 1 3 83 7 233
2018 Non-shift worker 71 15 5 2 1 1 5 92 3 4119

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 11 4 1 1 1 4 93 2 225
2020 Non-shift worker 82 8 3 2 2 1 3 94 3 4311
2019 Shift worker 75 13 3 2 2 2 3 93 4 281
2019 Non-shift worker 77 10 4 2 3 1 2 90 6 4609
2018 Shift worker 69 17 5 1 1 2 5 92 2 233
2018 Non-shift worker 74 12 5 2 3 1 3 89 6 4119
2017 Shift worker 74 13 3 2 3 1 5 91 5 307
2017 Non-shift worker 75 12 5 3 2 0 3 90 5 4260

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 24 7 2 4 0 3 86 7 225
2020 Non-shift worker 69 20 6 2 1 0 1 90 3 4304
2019 Shift worker 54 28 10 4 2 1 1 84 6 279
2019 Non-shift worker 59 26 8 3 2 0 1 86 5 4595
2018 Shift worker 50 29 12 5 2 0 1 80 7 235
2018 Non-shift worker 56 27 10 4 2 0 1 84 6 4146
2017 Shift worker 51 31 8 2 3 1 5 86 5 306
2017 Non-shift worker 56 28 9 3 2 0 2 86 5 4252

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 25 6 3 2 0 3 89 5 227
2020 Non-shift worker 68 17 7 4 3 0 1 86 7 4316
2019 Shift worker 68 20 6 1 2 1 2 90 4 281
2019 Non-shift worker 62 20 9 4 4 0 1 83 8 4590
2018 Shift worker 54 30 11 2 1 0 1 85 3 235
2018 Non-shift worker 54 22 12 6 5 0 1 77 11 4136
2017 Shift worker 59 21 8 3 3 1 5 85 6 306
2017 Non-shift worker 58 20 9 6 4 0 2 81 10 4258

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 8 5 1 1 0 21 91 2 227
2020 Non-shift worker 63 12 5 2 1 0 17 91 3 4327
2019 Shift worker 64 13 3 0 0 1 19 97 0 279
2019 Non-shift worker 59 14 5 2 1 0 19 90 3 4584
2018 Shift worker 57 17 3 2 0 1 20 94 2 234
2018 Non-shift worker 53 14 6 2 1 0 23 87 4 4129
2017 Shift worker 60 15 3 1 1 1 20 95 2 305
2017 Non-shift worker 55 13 5 2 1 0 23 90 4 4251

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 19 8 3 0 1 4 88 3 227
2020 Non-shift worker 73 17 5 2 1 0 3 92 2 4340
2019 Shift worker 68 19 5 2 2 1 3 91 3 279
2019 Non-shift worker 72 16 6 1 1 0 4 92 2 4596
2018 Shift worker 58 28 7 1 1 0 4 90 3 234
2018 Non-shift worker 66 20 7 2 1 0 5 90 3 4121
2017 Shift worker 64 20 4 3 2 1 7 92 5 306
2017 Non-shift worker 67 18 5 2 1 0 7 92 3 4234

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 20 5 3 3 1 3 90 6 227
2020 Non-shift worker 70 16 6 3 2 1 2 88 6 4333
2019 Shift worker 70 17 5 1 2 2 3 91 3 280
2019 Non-shift worker 71 15 5 3 3 0 3 88 6 4608
2018 Shift worker 67 15 7 3 3 0 5 87 7 236
2018 Non-shift worker 69 15 6 3 3 0 3 87 7 4137
2017 Shift worker 63 18 5 5 3 1 5 86 8 307
2017 Non-shift worker 66 16 6 4 4 1 4 86 8 4261

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 30 16 5 3 0 2 75 9 225
2020 Non-shift worker 44 31 16 6 2 0 1 76 8 4343
2019 Shift worker 44 34 14 3 2 1 2 80 5 280
2019 Non-shift worker 52 28 13 4 2 0 2 82 5 4602
2018 Shift worker 39 34 19 6 1 0 2 74 7 236
2018 Non-shift worker 46 30 16 4 2 0 2 77 6 4139
2017 Shift worker 48 31 15 3 2 0 1 80 4 305
2017 Non-shift worker 48 31 12 4 2 0 2 81 6 4255

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 46 26 6 3 1 0 64 10 227
2020 Non-shift worker 24 43 24 7 3 0 0 66 10 4345

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 33 36 14 2 0 0 47 17 228
2020 Non-shift worker 12 34 38 13 4 0 0 46 16 4341
2019 Shift worker 18 41 29 9 3 0 0 59 12 281
2019 Non-shift worker 16 36 33 12 3 0 0 52 15 4626
2018 Shift worker 10 38 38 10 5 0 0 47 15 235
2018 Non-shift worker 10 33 38 15 4 0 0 43 19 4144
2017 Shift worker 12 35 38 9 5 1 0 48 14 304
2017 Non-shift worker 9 32 40 14 6 0 0 41 19 4265

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 18 40 25 10 0 0 34 25 228
2020 Non-shift worker 9 20 39 23 8 0 0 31 29 4328
2019 Shift worker 7 17 42 23 12 0 0 35 23 279
2019 Non-shift worker 7 17 39 26 11 0 0 36 24 4604
2018 Shift worker 7 18 41 23 11 0 0 34 25 234
2018 Non-shift worker 8 20 39 24 9 0 0 33 28 4119
2017 Shift worker 5 19 38 25 13 0 0 38 24 306
2017 Non-shift worker 7 19 41 24 9 0 0 33 26 4256

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 45 12 7 1 0 0 80 8 228
2020 Non-shift worker 45 41 9 3 1 1 0 87 4 4328
2019 Shift worker 26 38 22 8 3 3 0 66 11 281
2019 Non-shift worker 36 44 11 5 2 2 0 81 7 4601
2018 Shift worker 24 42 18 9 3 4 0 69 12 235
2018 Non-shift worker 31 45 14 6 2 2 0 78 8 4148
2017 Shift worker 17 34 22 11 7 9 1 56 20 307
2017 Non-shift worker 22 45 17 8 4 4 0 70 13 4263

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 31 17 13 7 3 0 62 21 227
2020 Non-shift worker 37 35 14 8 3 2 0 74 11 4332

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 34 13 12 4 2 0 70 16 227
2020 Non-shift worker 42 32 11 9 5 1 0 74 14 4330

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 33 12 4 2 5 1 80 7 227
2020 Non-shift worker 55 28 10 3 2 2 0 85 5 4323

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 35 17 10 6 1 0 67 16 228
2020 Non-shift worker 37 36 14 8 3 1 0 74 11 4345
2019 Shift worker 25 39 18 10 7 2 0 64 17 281
2019 Non-shift worker 29 39 16 9 5 2 0 69 14 4622
2018 Shift worker 19 35 28 10 6 2 0 55 16 234
2018 Non-shift worker 25 38 17 12 5 2 0 65 18 4148
2017 Shift worker 22 38 18 12 7 3 0 62 19 306
2017 Non-shift worker 19 41 17 14 7 2 0 61 21 4261

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 42 9 12 4 1 0 75 16 228
2020 Non-shift worker 33 44 11 9 2 0 0 77 11 4343

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 36 15 14 5 1 0 65 20 227
2020 Non-shift worker 34 40 13 9 3 1 0 75 12 4323

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 35 17 16 5 1 0 62 21 228
2020 Non-shift worker 29 39 19 8 2 1 1 70 11 4302

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 41 11 7 2 1 0 80 9 228
2020 Non-shift worker 44 37 11 4 1 1 1 83 5 4328

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 23 5 1 0 7 2 94 1 227
2020 Non-shift worker 69 19 4 1 0 5 2 94 1 4339

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 41 7 7 1 2 0 84 9 227
2020 Non-shift worker 54 36 6 2 0 1 0 91 3 4319

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 37 7 7 2 1 0 84 9 228
2020 Non-shift worker 55 31 7 5 2 1 0 86 7 4317

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 35 11 9 4 0 0 76 13 227
2020 Non-shift worker 56 30 7 4 2 1 0 87 5 4336

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 36 13 31 7 3 0 48 38 63
2020 Non-shift worker 22 51 12 10 2 1 1 75 13 1354
2019 Shift worker 6 30 18 30 14 3 0 36 45 62
2019 Non-shift worker 18 44 17 12 3 2 2 66 16 1345

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 52 48 63
2020 Non-shift worker 97 3 1354

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 27 11 31 12 0 3 44 44 34
2020 Non-shift worker 19 34 22 18 6 1 1 54 24 1316
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 225
2020 Non-shift worker 7 93 4326

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 226
2020 Non-shift worker 9 91 4329
2019 Shift worker 7 93 281
2019 Non-shift worker 12 88 4619
2017 Shift worker 11 89 307
2017 Non-shift worker 14 86 4257
2014 Shift worker 11 89 337
2014 Non-shift worker 14 86 4286

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 24
2020 Non-shift worker 49 51 391

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 64 36 24
2020 Non-shift worker 81 19 392
2019 Shift worker 88 12 20
2019 Non-shift worker 86 14 573
2017 Shift worker 79 21 34
2017 Non-shift worker 75 25 605
2014 Shift worker 79 21 37
2014 Non-shift worker 81 19 584

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 23 14 14 0 0 0 71 14 16
2020 Non-shift worker 51 33 8 6 2 1 0 84 8 319
2019 Shift worker 50 42 8 0 0 0 0 92 0 18
2019 Non-shift worker 53 32 6 6 3 0 0 85 9 494
2017 Shift worker 60 29 4 4 3 0 0 89 7 27
2017 Non-shift worker 53 35 5 4 1 1 1 90 6 453
2014 Shift worker 52 24 6 14 4 0 0 76 18 29
2014 Non-shift worker 60 27 5 5 3 0 0 87 8 473

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 41 7 6 0 5 3 85 7 228
2020 Non-shift worker 49 33 7 4 1 3 3 87 5 4344
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 31 17 3 39 61 228
2020 Non-shift worker 30 51 19 1 63 37 4352

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 22 78 108
2020 Non-shift worker 35 65 1311

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 19 8 22 38 1 4 28 63 108
2020 Non-shift worker 9 19 17 22 26 1 5 30 52 1308

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 11 10 24 47 1 2 17 73 108
2020 Non-shift worker 5 14 15 25 38 1 2 20 65 1311

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 16 16 11 8 1 9 60 22 228
2020 Non-shift worker 45 20 12 6 5 1 11 74 13 4343
2019 Shift worker 38 19 15 10 8 1 9 64 20 281
2019 Non-shift worker 41 19 14 8 8 1 8 66 18 4606
2018 Shift worker 31 17 14 15 14 2 8 53 31 236
2018 Non-shift worker 40 19 13 9 9 1 9 66 20 4141
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