2020 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 45 5 9 2 0 0 84 11 583
2020 Does not provide services to public 36 50 4 8 2 0 0 86 10 2671

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 19 3 2 2 0 1 93 4 578
2020 Does not provide services to public 77 17 3 2 1 0 1 94 2 2659
2017 Provides services to public 67 23 5 3 2 0 0 90 5 685
2017 Does not provide services to public 72 19 4 2 1 1 1 93 3 2769
2014 Provides services to public 69 21 4 3 1 0 1 91 5 701
2014 Does not provide services to public 70 20 5 3 1 0 2 92 4 2696

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 38 9 10 3 0 0 78 13 582
2020 Does not provide services to public 38 40 9 11 3 0 0 78 14 2659
2019 Provides services to public 47 35 4 9 6 0 0 82 14 723
2019 Does not provide services to public 48 36 5 8 3 0 0 85 10 3102
2017 Provides services to public 41 38 7 10 5 0 0 79 14 684
2017 Does not provide services to public 48 34 5 9 4 0 0 82 13 2773
2014 Provides services to public 41 38 5 10 5 0 1 80 15 700
2014 Does not provide services to public 47 35 6 8 4 0 0 82 12 2696

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 41 13 9 2 0 1 76 11 580
2020 Does not provide services to public 33 43 11 9 3 0 1 77 12 2654
2019 Provides services to public 31 44 11 9 5 0 0 75 14 714
2019 Does not provide services to public 37 39 10 10 3 0 0 77 13 3102
2018 Provides services to public 29 45 9 12 4 0 1 75 16 549
2018 Does not provide services to public 28 45 12 11 4 0 1 73 15 2320
2017 Provides services to public 30 43 10 12 5 0 0 73 17 686
2017 Does not provide services to public 35 39 10 10 4 0 0 75 14 2771
2014 Provides services to public 28 40 11 13 8 0 0 68 21 700
2014 Does not provide services to public 29 38 13 14 6 0 1 67 20 2696

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 32 9 7 2 0 0 82 9 580
2020 Does not provide services to public 49 37 7 6 1 0 0 86 7 2646
2019 Provides services to public 53 33 7 4 3 0 0 86 7 719
2019 Does not provide services to public 54 34 6 4 2 0 0 88 6 3081
2017 Provides services to public 51 35 6 6 1 0 0 86 7 682
2017 Does not provide services to public 56 34 5 3 2 0 0 90 5 2764
2014 Provides services to public 45 39 7 7 2 0 0 84 9 699
2014 Does not provide services to public 52 35 6 4 2 0 0 88 6 2694

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 36 10 9 4 0 0 77 13 581
2020 Does not provide services to public 43 34 10 8 4 0 0 78 12 2658
2019 Provides services to public 44 32 9 8 6 0 0 77 14 720
2019 Does not provide services to public 48 31 9 8 4 0 0 79 11 3095
2018 Provides services to public 42 33 11 7 5 0 2 76 12 545
2018 Does not provide services to public 42 36 10 8 4 0 0 78 12 2312
2017 Provides services to public 42 34 11 7 6 0 0 76 13 683
2017 Does not provide services to public 45 33 10 7 4 1 1 79 11 2765
2014 Provides services to public 40 34 11 8 6 0 0 74 14 701
2014 Does not provide services to public 41 34 12 8 4 1 1 75 12 2697

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 41 11 5 3 0 0 82 7 581
2020 Does not provide services to public 40 41 10 7 2 0 0 81 9 2666
2019 Provides services to public 40 37 12 7 4 0 0 77 11 722
2019 Does not provide services to public 39 41 10 6 4 0 0 80 10 3106
2018 Provides services to public 35 39 14 8 4 0 0 74 12 547
2018 Does not provide services to public 34 44 11 7 4 0 0 78 11 2307
2017 Provides services to public 32 47 10 6 4 0 0 79 11 687
2017 Does not provide services to public 37 43 9 7 4 0 0 80 11 2776
2014 Provides services to public 33 40 12 9 6 0 0 73 15 701
2014 Does not provide services to public 31 45 10 9 5 0 0 76 14 2698

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 37 14 12 6 0 0 68 18 579
2020 Does not provide services to public 32 38 13 11 5 0 0 70 17 2669
2019 Provides services to public 27 37 15 12 8 0 0 65 21 720
2019 Does not provide services to public 31 38 12 12 6 0 0 70 18 3106
2018 Provides services to public 29 31 14 12 12 0 0 61 24 548
2018 Does not provide services to public 26 36 16 13 9 0 0 62 21 2316
2017 Provides services to public 27 35 14 13 10 1 0 62 24 687
2017 Does not provide services to public 29 37 13 12 8 1 0 67 20 2770
2014 Provides services to public 20 33 20 14 13 0 0 53 27 699
2014 Does not provide services to public 24 33 18 16 9 0 0 58 24 2699

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 40 13 8 3 0 0 76 11 576
2020 Does not provide services to public 36 41 11 9 3 0 0 77 12 2658
2019 Provides services to public 32 43 12 9 4 0 0 75 14 714
2019 Does not provide services to public 34 43 11 9 4 0 0 77 13 3091
2018 Provides services to public 34 37 15 10 4 0 0 71 14 546
2018 Does not provide services to public 32 41 13 11 5 0 0 72 15 2317
2017 Provides services to public 32 44 11 8 5 0 0 76 14 686
2017 Does not provide services to public 33 43 11 10 4 0 0 76 14 2773

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 41 7 3 2 0 0 88 5 574
2020 Does not provide services to public 44 39 9 5 2 0 0 83 7 2658
2019 Provides services to public 43 39 10 5 3 0 0 82 8 718
2019 Does not provide services to public 43 38 10 6 3 0 0 81 9 3096
2018 Provides services to public 46 39 7 4 2 1 0 87 6 546
2018 Does not provide services to public 40 43 9 5 2 0 0 84 7 2318
2017 Provides services to public 40 40 10 6 4 0 0 80 10 686
2017 Does not provide services to public 41 40 10 6 2 0 0 82 9 2771
2014 Provides services to public 35 41 13 6 5 0 0 77 11 701
2014 Does not provide services to public 33 42 14 7 3 1 0 76 10 2699

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 39 13 9 6 0 0 72 14 580
2020 Does not provide services to public 35 38 12 9 5 0 0 73 14 2667
2019 Provides services to public 34 34 14 11 7 0 0 68 18 719
2019 Does not provide services to public 35 37 11 11 5 0 0 73 16 3109
2018 Provides services to public 31 39 11 10 8 0 0 71 19 544
2018 Does not provide services to public 29 40 12 10 7 0 0 70 18 2312
2017 Provides services to public 30 38 13 10 9 0 0 68 19 685
2017 Does not provide services to public 32 39 12 9 7 0 0 71 17 2773

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 31 6 2 1 0 0 91 4 577
2020 Does not provide services to public 55 32 9 3 2 0 0 87 5 2653
2019 Provides services to public 53 31 10 4 1 0 0 85 5 714
2019 Does not provide services to public 53 34 8 3 2 0 0 87 5 3093
2018 Provides services to public 56 30 10 3 1 0 0 86 4 542
2018 Does not provide services to public 50 37 8 4 2 0 0 87 6 2299
2017 Provides services to public 53 35 9 3 2 0 0 87 4 686
2017 Does not provide services to public 54 33 8 3 1 0 0 88 5 2765
2014 Provides services to public 67 25 5 2 1 0 0 92 3 701
2014 Does not provide services to public 59 29 8 3 1 0 0 88 4 2695

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 43 13 9 4 0 0 74 13 579
2020 Does not provide services to public 35 42 10 9 4 0 0 77 13 2660
2019 Provides services to public 34 35 13 12 5 1 0 70 17 714
2019 Does not provide services to public 35 39 12 9 5 0 0 74 14 3087
2018 Provides services to public 34 34 13 11 6 1 1 69 18 542
2018 Does not provide services to public 29 41 14 9 6 0 0 70 16 2308
2017 Provides services to public 35 39 11 9 6 0 0 73 15 681
2017 Does not provide services to public 33 42 11 9 5 0 0 75 14 2763
2014 Provides services to public 22 43 8 17 10 0 0 65 27 700
2014 Does not provide services to public 25 42 13 11 8 0 1 67 19 2699

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 35 14 9 4 0 0 73 13 578
2020 Does not provide services to public 42 35 13 7 4 0 0 77 10 2666
2019 Provides services to public 36 37 13 8 6 0 0 73 14 717
2019 Does not provide services to public 40 35 13 7 4 0 0 76 12 3101
2018 Provides services to public 33 37 13 9 7 0 0 70 16 540
2018 Does not provide services to public 35 37 13 8 5 0 0 73 14 2307
2017 Provides services to public 39 34 12 8 7 0 0 73 15 685
2017 Does not provide services to public 39 37 12 7 4 0 0 76 12 2762
2014 Provides services to public 29 40 12 10 9 0 0 69 19 700
2014 Does not provide services to public 33 37 13 9 6 0 1 71 16 2700

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 45 10 7 4 0 0 79 11 578
2020 Does not provide services to public 32 43 13 8 3 0 1 76 11 2656
2019 Provides services to public 30 44 13 10 4 0 0 74 13 710
2019 Does not provide services to public 35 39 12 9 3 0 1 75 12 3069
2018 Provides services to public 29 41 13 11 6 0 0 71 17 541
2018 Does not provide services to public 28 39 15 11 5 1 1 68 17 2310
2017 Provides services to public 35 36 13 11 5 0 0 71 16 684
2017 Does not provide services to public 34 38 14 8 5 0 1 73 13 2764
2014 Provides services to public 28 37 15 11 8 1 0 65 20 700
2014 Does not provide services to public 28 38 15 11 7 1 1 67 18 2699

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 37 10 4 2 0 0 85 5 582
2020 Does not provide services to public 47 39 8 4 2 0 0 85 6 2666
2019 Provides services to public 44 39 11 4 3 0 0 82 6 720
2019 Does not provide services to public 46 38 8 5 2 0 0 84 8 3109
2018 Provides services to public 39 41 11 6 3 0 0 80 9 546
2018 Does not provide services to public 40 42 10 5 3 0 0 81 8 2311
2017 Provides services to public 42 41 9 5 3 0 0 83 8 683
2017 Does not provide services to public 44 38 9 5 3 0 0 83 8 2765
2014 Provides services to public 41 38 11 6 3 0 0 79 9 700
2014 Does not provide services to public 40 40 12 6 3 0 0 80 8 2697

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 35 21 9 5 0 1 64 15 574
2020 Does not provide services to public 32 36 18 8 5 0 0 68 14 2654
2019 Provides services to public 37 32 16 9 5 0 1 69 14 717
2019 Does not provide services to public 40 33 15 7 4 0 0 74 11 3083
2018 Provides services to public 37 32 16 10 5 0 0 69 15 547
2018 Does not provide services to public 36 35 17 7 4 0 1 71 12 2323
2017 Provides services to public 36 33 18 8 5 0 1 69 13 687
2017 Does not provide services to public 36 37 15 6 3 0 1 75 10 2772
2014 Provides services to public 38 31 16 9 5 0 0 70 15 701
2014 Does not provide services to public 34 38 16 8 4 0 1 72 11 2699

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 21 37 25 11 0 1 36 27 580
2020 Does not provide services to public 6 20 39 26 8 0 1 35 26 2660
2019 Provides services to public 6 24 38 22 9 1 1 31 30 722
2019 Does not provide services to public 7 19 37 24 12 1 1 36 26 3101
2018 Provides services to public 7 20 41 22 8 1 1 31 27 545
2018 Does not provide services to public 7 19 38 22 10 1 1 34 27 2312
2017 Provides services to public 7 19 38 22 11 1 3 34 27 685
2017 Does not provide services to public 5 18 38 22 12 1 3 36 24 2762
2014 Provides services to public 9 27 35 21 5 0 3 27 37 695
2014 Does not provide services to public 9 26 39 18 6 1 2 24 36 2693

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 14 23 33 22 3 0 56 20 578
2020 Does not provide services to public 4 10 26 36 20 3 1 58 15 2651
2019 Provides services to public 8 15 26 31 17 2 1 49 23 720
2019 Does not provide services to public 6 13 25 29 23 3 2 55 19 3099
2018 Provides services to public 7 17 27 30 15 3 2 47 25 543
2018 Does not provide services to public 7 14 28 28 19 3 2 49 22 2300
2017 Provides services to public 7 16 25 26 20 2 3 49 24 680
2017 Does not provide services to public 5 13 27 26 22 3 4 53 19 2762
2014 Provides services to public 15 21 33 15 9 4 2 26 39 700
2014 Does not provide services to public 13 21 32 19 10 3 2 31 35 2689

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 23 31 17 9 1 1 27 41 579
2020 Does not provide services to public 15 23 34 16 8 2 2 25 40 2661
2019 Provides services to public 22 27 26 13 8 2 2 21 51 722
2019 Does not provide services to public 16 24 27 16 12 2 3 30 42 3094
2018 Provides services to public 19 26 31 14 7 2 1 22 46 544
2018 Does not provide services to public 18 25 30 15 9 2 2 24 45 2309
2017 Provides services to public 21 26 27 14 8 2 2 23 49 684
2017 Does not provide services to public 16 25 28 13 11 2 4 26 44 2765
2014 Provides services to public 31 25 23 12 4 1 4 17 59 698
2014 Does not provide services to public 28 26 25 10 7 2 2 18 56 2690

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 17 32 28 15 1 1 44 24 576
2020 Does not provide services to public 6 13 34 30 15 1 1 46 20 2648
2019 Provides services to public 9 18 30 27 14 1 2 42 27 718
2019 Does not provide services to public 5 12 29 31 21 1 2 53 18 3093
2018 Provides services to public 6 17 35 27 13 1 2 41 23 543
2018 Does not provide services to public 6 14 32 30 16 1 1 47 21 2297
2017 Provides services to public 9 15 33 27 13 1 3 41 24 681
2017 Does not provide services to public 6 12 31 27 19 1 4 49 18 2754
2014 Provides services to public 10 18 30 22 13 2 4 38 30 698
2014 Does not provide services to public 8 15 35 27 11 1 3 40 23 2686

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 21 30 24 13 1 1 37 33 579
2020 Does not provide services to public 10 20 28 24 15 1 2 40 31 2656
2019 Provides services to public 14 18 28 23 13 1 2 38 33 719
2019 Does not provide services to public 9 18 27 23 19 2 2 44 28 3100
2018 Provides services to public 11 22 30 22 11 1 2 34 35 544
2018 Does not provide services to public 12 21 30 20 14 1 2 35 34 2302
2017 Provides services to public 14 23 27 20 13 1 3 34 38 681
2017 Does not provide services to public 10 17 28 22 16 2 4 41 29 2762
2014 Provides services to public 25 25 26 14 8 1 2 22 52 697
2014 Does not provide services to public 19 25 29 16 7 1 3 24 45 2694

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 15 25 28 18 4 3 50 24 578
2020 Does not provide services to public 6 11 26 29 23 3 3 55 18 2654
2019 Provides services to public 9 15 27 27 16 3 3 46 26 715
2019 Does not provide services to public 7 14 22 24 24 4 5 53 23 3089
2018 Provides services to public 8 14 32 23 16 3 3 42 24 541
2018 Does not provide services to public 8 14 25 26 20 3 4 49 24 2300
2017 Provides services to public 7 15 29 24 17 2 6 45 24 682
2017 Does not provide services to public 6 12 23 26 23 3 8 54 20 2758
2014 Provides services to public 11 15 24 24 17 2 8 45 29 699
2014 Does not provide services to public 8 12 27 27 16 3 8 48 22 2688

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 13 20 35 18 10 1 2 29 34 577
2020 Does not provide services to public 12 21 32 20 11 3 2 32 35 2659
2019 Provides services to public 17 24 29 14 12 3 2 27 43 722
2019 Does not provide services to public 13 20 28 16 16 3 3 35 35 3095
2018 Provides services to public 15 23 36 14 8 2 2 22 40 546
2018 Does not provide services to public 15 24 29 17 10 3 2 28 41 2312
2017 Provides services to public 18 23 30 13 10 2 3 25 43 684
2017 Does not provide services to public 13 21 31 13 13 3 6 29 37 2765
2014 Provides services to public 28 20 28 10 9 2 3 20 51 699
2014 Does not provide services to public 21 24 29 13 8 2 3 22 47 2691

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 14 35 33 11 1 1 45 20 582
2020 Does not provide services to public 3 13 35 33 14 1 1 48 16 2659
2019 Provides services to public 12 22 30 22 10 1 2 33 35 721
2019 Does not provide services to public 7 15 31 27 16 1 2 45 23 3100
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 33 19 11 4 5 4 63 17 581
2020 Does not provide services to public 27 31 17 9 6 6 4 64 17 2657
2019 Provides services to public 29 31 17 9 8 3 2 64 18 723
2019 Does not provide services to public 30 28 15 10 7 5 4 64 19 3103
2018 Provides services to public 21 32 20 11 9 5 2 57 22 546
2018 Does not provide services to public 21 34 17 11 9 6 3 59 22 2308
2017 Provides services to public 25 31 17 10 12 3 3 59 23 686
2017 Does not provide services to public 27 30 15 10 8 5 5 63 20 2774
2014 Provides services to public 30 33 12 10 10 2 3 67 21 701
2014 Does not provide services to public 29 33 15 10 7 3 3 66 18 2698

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 32 9 9 4 1 0 77 14 579
2020 Does not provide services to public 47 29 9 9 5 1 0 77 13 2654
2019 Provides services to public 45 30 9 8 7 0 0 75 16 721
2019 Does not provide services to public 49 28 7 10 5 1 0 77 15 3102
2018 Provides services to public 39 32 11 7 9 1 0 72 17 547
2018 Does not provide services to public 38 31 10 12 8 1 0 70 20 2308
2017 Provides services to public 40 33 9 9 9 1 0 73 18 684
2017 Does not provide services to public 44 30 9 9 7 1 0 75 16 2772
2014 Provides services to public 43 31 8 7 10 0 0 75 17 702
2014 Does not provide services to public 42 32 9 10 6 1 0 75 16 2699

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 34 7 6 3 0 0 83 9 581
2020 Does not provide services to public 53 31 7 6 2 0 0 85 8 2646
2019 Provides services to public 46 32 9 8 5 0 0 78 13 720
2019 Does not provide services to public 53 30 7 7 3 0 0 83 10 3102
2018 Provides services to public 40 36 10 8 5 0 0 76 14 547
2018 Does not provide services to public 44 34 9 8 4 0 0 79 12 2304
2017 Provides services to public 37 41 7 10 5 0 0 78 15 687
2017 Does not provide services to public 44 36 7 9 5 0 0 80 13 2766
2014 Provides services to public 37 40 9 9 4 0 0 77 13 701
2014 Does not provide services to public 42 39 9 7 3 0 0 82 10 2699

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 40 12 4 2 1 0 82 6 576
2020 Does not provide services to public 47 35 10 5 2 1 0 83 7 2643
2019 Provides services to public 41 39 10 6 3 1 0 81 9 721
2019 Does not provide services to public 46 36 10 4 2 1 0 84 7 3098
2018 Provides services to public 36 39 15 5 5 1 0 75 9 546
2018 Does not provide services to public 39 40 11 6 4 0 0 79 9 2309

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 23 10 6 4 6 5 78 11 578
2020 Does not provide services to public 50 24 11 4 3 5 2 80 8 2658
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 26 13 4 3 2 2 79 8 582
2020 Does not provide services to public 51 28 11 5 2 1 3 82 7 2664
2019 Provides services to public 47 29 13 5 4 0 2 78 9 716
2019 Does not provide services to public 47 27 14 5 3 1 3 78 8 3104

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 31 12 8 4 0 0 76 12 580
2020 Does not provide services to public 46 30 12 8 4 0 0 76 12 2662
2019 Provides services to public 39 34 11 9 7 0 1 74 16 722
2019 Does not provide services to public 44 31 12 8 4 0 1 75 13 3108
2018 Provides services to public 37 33 10 12 6 0 1 71 19 549
2018 Does not provide services to public 37 34 13 8 6 1 0 72 14 2307
2017 Provides services to public 39 34 11 8 7 1 0 74 15 688
2017 Does not provide services to public 41 35 10 8 5 0 0 76 13 2774
2014 Provides services to public 35 33 15 9 8 0 0 68 17 702
2014 Does not provide services to public 38 36 12 9 5 0 0 74 14 2699

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 26 12 7 5 1 2 76 12 580
2020 Does not provide services to public 50 26 13 5 4 1 1 77 10 2656

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 30 11 9 4 1 0 77 13 581
2020 Does not provide services to public 47 32 10 7 3 0 0 80 10 2667
2019 Provides services to public 43 33 9 9 5 0 1 76 15 720
2019 Does not provide services to public 46 31 10 8 3 1 1 77 12 3089
2018 Provides services to public 42 29 11 11 6 0 2 72 17 545
2018 Does not provide services to public 40 33 11 9 5 0 1 74 15 2299
2017 Provides services to public 43 31 10 8 7 1 0 75 15 688
2017 Does not provide services to public 44 32 10 9 5 0 0 76 14 2770
2014 Provides services to public 39 30 13 10 7 1 0 70 17 701
2014 Does not provide services to public 39 35 12 10 4 0 0 74 14 2698

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 583
2020 Does not provide services to public 38 62 2664

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 19 9 3 2 4 9 84 6 583
2020 Does not provide services to public 56 19 8 2 2 3 9 86 5 2666

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 25 12 5 4 0 0 79 9 582
2020 Does not provide services to public 55 27 8 6 4 0 0 82 10 2665
2019 Provides services to public 52 28 8 6 6 0 1 80 11 721
2019 Does not provide services to public 53 28 9 6 3 0 0 82 10 3108
2018 Provides services to public 47 27 10 8 7 0 1 75 15 548
2018 Does not provide services to public 47 28 12 7 6 0 0 75 13 2305
2017 Provides services to public 50 24 11 8 5 0 0 75 14 685
2017 Does not provide services to public 51 28 9 7 6 0 0 79 12 2766
2014 Provides services to public 46 29 12 7 6 0 0 75 13 702
2014 Does not provide services to public 49 28 10 8 4 0 0 78 12 2698
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 34 12 5 4 7 0 77 10 582
2020 Does not provide services to public 37 31 13 6 4 8 0 74 11 2664
2019 Provides services to public 30 35 16 9 4 5 0 70 14 721
2019 Does not provide services to public 33 31 14 7 5 9 1 71 14 3094
2018 Provides services to public 30 35 14 9 6 5 0 69 16 548
2018 Does not provide services to public 27 32 17 9 6 8 0 64 17 2318
2017 Provides services to public 28 35 15 9 7 5 0 66 18 688
2017 Does not provide services to public 31 32 14 8 6 9 1 69 15 2772
2014 Provides services to public 26 33 16 11 7 6 0 63 20 701
2014 Does not provide services to public 23 32 18 9 5 12 0 64 16 2696

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 33 15 8 4 1 0 72 12 582
2020 Does not provide services to public 32 34 15 9 6 3 0 68 16 2659
2019 Provides services to public 32 34 15 11 6 2 0 68 17 717
2019 Does not provide services to public 30 32 15 11 7 5 1 65 19 3090
2018 Provides services to public 29 34 17 9 8 2 0 64 18 541
2018 Does not provide services to public 24 32 19 13 10 3 0 57 23 2311
2017 Provides services to public 25 36 14 13 9 2 0 62 23 687
2017 Does not provide services to public 28 33 17 11 8 4 0 63 19 2768
2014 Provides services to public 21 32 16 17 13 1 0 54 30 699
2014 Does not provide services to public 19 31 20 17 11 3 0 52 28 2697

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 35 18 11 6 3 0 63 18 583
2020 Does not provide services to public 22 33 17 15 8 5 0 58 24 2664
2019 Provides services to public 22 32 20 15 7 4 0 56 23 720
2019 Does not provide services to public 21 29 18 15 8 8 1 54 26 3078
2018 Provides services to public 19 33 21 15 9 3 0 54 24 543
2018 Does not provide services to public 17 28 20 17 11 6 0 49 30 2313
2017 Provides services to public 18 35 18 15 10 3 0 54 27 688
2017 Does not provide services to public 20 30 20 15 8 7 0 54 25 2774
2014 Provides services to public 15 27 20 17 16 5 0 45 35 699
2014 Does not provide services to public 13 26 21 20 13 6 0 42 35 2696

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 37 17 11 6 2 0 65 18 581
2020 Does not provide services to public 22 38 16 14 8 2 0 61 22 2664
2019 Provides services to public 22 33 16 18 8 2 0 57 27 718
2019 Does not provide services to public 20 32 17 17 9 5 1 55 27 3087
2018 Provides services to public 17 33 19 19 9 1 1 51 29 544
2018 Does not provide services to public 15 32 20 18 11 4 0 49 30 2319
2017 Provides services to public 18 37 18 14 11 2 0 56 26 686
2017 Does not provide services to public 20 33 18 14 10 5 1 56 25 2772
2014 Provides services to public 13 37 19 17 13 2 0 51 30 699
2014 Does not provide services to public 14 31 20 19 13 3 0 46 33 2695

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 24 13 4 3 5 2 77 8 583
2020 Does not provide services to public 40 25 13 5 3 11 4 76 9 2667
2019 Provides services to public 43 24 15 7 3 8 1 73 11 720
2019 Does not provide services to public 40 20 12 5 5 15 4 73 12 3110
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 45 14 6 2 1 0 77 9 580
2020 Does not provide services to public 24 46 18 7 2 2 0 72 9 2664
2019 Provides services to public 25 49 15 9 3 1 0 74 12 723
2019 Does not provide services to public 27 42 18 8 3 2 0 71 11 3104
2018 Provides services to public 29 41 18 7 4 1 0 71 11 542
2018 Does not provide services to public 22 45 20 8 3 1 0 68 12 2307
2017 Provides services to public 26 46 17 7 4 1 0 72 11 685
2017 Does not provide services to public 27 44 17 7 3 2 0 72 10 2765
2014 Provides services to public 25 41 19 9 6 1 0 66 15 702
2014 Does not provide services to public 22 41 19 10 5 3 0 65 15 2693

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 45 17 10 5 2 0 68 15 580
2020 Does not provide services to public 18 40 21 14 4 3 0 60 18 2648
2019 Provides services to public 15 40 21 16 5 2 0 57 21 720
2019 Does not provide services to public 18 33 22 15 6 6 0 54 22 3091

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 36 14 7 4 3 1 73 12 580
2020 Does not provide services to public 31 37 15 10 4 3 1 71 14 2661
2019 Provides services to public 30 40 13 9 5 3 1 73 14 719
2019 Does not provide services to public 29 37 13 11 5 3 1 69 17 3097
2018 Provides services to public 33 34 16 10 5 2 1 68 16 545
2018 Does not provide services to public 28 38 14 11 6 3 1 68 18 2306
2017 Provides services to public 33 41 12 8 4 2 0 76 12 685
2017 Does not provide services to public 36 36 12 8 5 3 1 74 14 2765
2014 Provides services to public 33 36 13 9 5 3 1 72 14 701
2014 Does not provide services to public 32 37 12 9 5 4 1 72 15 2696

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 39 15 5 2 2 0 78 7 580
2020 Does not provide services to public 34 40 17 5 2 1 0 75 8 2656
2019 Provides services to public 30 42 16 7 4 1 0 73 11 717
2019 Does not provide services to public 33 38 16 7 3 2 0 73 10 3096
2018 Provides services to public 36 37 15 8 4 1 0 73 12 542
2018 Does not provide services to public 29 40 17 7 4 2 0 71 11 2304

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 26 17 14 9 8 3 55 26 581
2020 Does not provide services to public 22 27 19 13 9 8 2 54 25 2657
2019 Provides services to public 20 27 19 14 12 6 1 51 29 722
2019 Does not provide services to public 23 27 17 11 11 9 2 55 25 3097
2018 Provides services to public 18 27 19 14 13 6 2 49 30 545
2018 Does not provide services to public 18 29 18 14 13 7 2 51 29 2311
2017 Provides services to public 16 27 16 15 14 9 3 49 33 683
2017 Does not provide services to public 21 29 16 12 11 9 3 56 26 2767
2014 Provides services to public 14 27 16 17 18 6 3 45 38 701
2014 Does not provide services to public 16 26 19 15 14 8 2 47 32 2695

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 34 17 13 7 1 1 62 21 578
2020 Does not provide services to public 21 32 19 16 9 2 1 55 25 2658
2019 Provides services to public 22 33 19 13 11 2 0 56 25 723
2019 Does not provide services to public 24 31 18 14 11 3 0 56 26 3097
2018 Provides services to public 21 32 18 15 12 2 1 54 27 544
2018 Does not provide services to public 17 30 18 17 13 3 0 49 32 2311
2017 Provides services to public 23 39 14 12 11 2 0 63 23 686
2017 Does not provide services to public 23 32 16 15 10 3 1 57 26 2768
2014 Provides services to public 19 29 16 20 15 2 0 49 35 700
2014 Does not provide services to public 17 29 18 19 15 2 0 47 35 2694

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 28 16 13 16 1 3 54 30 581
2020 Does not provide services to public 19 27 15 16 18 2 2 48 36 2668
2019 Provides services to public 21 24 18 16 17 2 1 47 35 722
2019 Does not provide services to public 22 24 14 15 18 3 4 49 36 3110
2018 Provides services to public 18 27 14 15 21 2 3 48 37 546
2018 Does not provide services to public 17 25 14 17 23 2 3 43 42 2309
2017 Provides services to public 18 29 15 15 20 2 2 49 36 687
2017 Does not provide services to public 20 22 14 17 20 3 4 45 40 2772
2014 Provides services to public 12 20 17 17 29 3 1 33 49 701
2014 Does not provide services to public 13 20 14 19 29 2 3 35 50 2698

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 25 14 6 4 1 2 75 10 583
2020 Does not provide services to public 49 26 13 6 3 0 3 78 9 2665
2019 Provides services to public 48 25 14 5 5 1 3 76 10 720
2019 Does not provide services to public 52 25 11 4 2 1 5 82 6 3101

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 26 12 7 2 2 3 77 10 582
2020 Does not provide services to public 46 27 14 6 3 1 3 76 9 2657
2019 Provides services to public 44 27 14 8 3 1 3 74 12 720
2019 Does not provide services to public 47 23 15 6 3 2 4 74 10 3097

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 11 6 2 2 3 4 89 4 581
2020 Does not provide services to public 75 9 5 2 2 3 3 90 5 2653
2019 Provides services to public 72 9 7 3 2 3 3 87 5 718
2019 Does not provide services to public 75 9 4 2 3 3 4 91 5 3098

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 71 12 5 2 2 1 6 90 4 582
2020 Does not provide services to public 73 11 4 2 1 2 6 92 3 2658
2019 Provides services to public 77 7 3 2 2 2 7 93 4 720
2019 Does not provide services to public 79 7 2 1 1 2 8 95 2 3099

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 43 17 8 4 3 1 70 12 583
2020 Does not provide services to public 21 43 20 9 3 5 0 67 12 2658
2019 Provides services to public 20 41 20 11 4 3 1 64 15 722
2019 Does not provide services to public 22 41 18 9 4 5 1 67 14 3108
2018 Provides services to public 18 37 23 11 7 3 0 57 19 548
2018 Does not provide services to public 17 36 23 12 7 5 1 56 20 2310
2017 Provides services to public 21 37 19 11 8 3 0 59 20 687
2017 Does not provide services to public 21 36 20 10 6 5 1 61 17 2770

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 42 12 5 3 1 0 79 8 580
2020 Does not provide services to public 36 41 13 5 2 2 0 79 8 2653
2019 Provides services to public 37 42 9 7 4 1 0 80 11 718
2019 Does not provide services to public 39 40 11 6 2 2 0 80 8 3094
2018 Provides services to public 44 35 12 5 3 1 0 80 8 542
2018 Does not provide services to public 41 40 11 5 2 1 0 82 7 2305
2017 Provides services to public 37 43 11 5 3 1 0 81 8 686
2017 Does not provide services to public 42 40 10 4 2 2 0 84 6 2765
2014 Provides services to public 37 38 13 7 4 1 0 76 11 700
2014 Does not provide services to public 39 38 12 5 3 3 0 80 7 2694

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 35 12 4 2 3 0 82 6 581
2020 Does not provide services to public 42 36 13 4 2 3 0 81 6 2651
2019 Provides services to public 48 36 8 4 1 2 1 86 5 719
2019 Does not provide services to public 46 35 11 2 2 3 0 84 5 3099
2018 Provides services to public 47 35 11 2 3 2 0 84 5 545
2018 Does not provide services to public 43 38 12 3 1 2 1 83 5 2303
2017 Provides services to public 38 38 13 2 4 4 0 80 7 685
2017 Does not provide services to public 43 36 12 3 2 3 1 82 5 2770
2014 Provides services to public 42 34 14 3 3 3 1 80 6 701
2014 Does not provide services to public 41 36 13 4 1 4 1 82 5 2693

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 33 12 4 4 5 1 78 9 582
2020 Does not provide services to public 36 36 16 5 2 5 0 75 7 2665

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 31 10 5 4 3 3 79 10 575
2020 Does not provide services to public 43 32 10 6 3 3 2 79 10 2655

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 32 9 4 2 0 0 85 6 581
2020 Does not provide services to public 50 36 8 4 2 0 0 86 6 2658
2019 Provides services to public 51 35 7 4 3 0 0 87 6 720
2019 Does not provide services to public 51 34 8 4 3 0 0 85 7 3105
2018 Provides services to public 49 33 8 5 4 0 0 82 9 541
2018 Does not provide services to public 46 36 10 5 3 0 0 82 8 2307
2017 Provides services to public 42 39 8 5 4 0 0 82 10 686
2017 Does not provide services to public 47 36 8 4 3 0 0 84 7 2774
2014 Provides services to public 42 36 9 8 5 0 0 78 13 699
2014 Does not provide services to public 43 38 11 5 3 1 0 81 8 2691

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 35 11 5 3 0 0 82 8 578
2020 Does not provide services to public 44 33 14 6 3 0 0 77 9 2657
2019 Provides services to public 42 35 12 5 4 1 0 78 10 720
2019 Does not provide services to public 44 32 12 6 4 0 0 77 11 3106
2018 Provides services to public 41 33 14 5 6 0 0 74 11 541
2018 Does not provide services to public 37 34 16 7 5 0 0 71 13 2310
2017 Provides services to public 36 35 15 8 6 0 0 71 14 685
2017 Does not provide services to public 40 33 15 7 5 0 0 73 12 2774
2014 Provides services to public 25 34 15 15 12 0 0 59 26 701
2014 Does not provide services to public 28 35 18 12 7 1 0 63 19 2697

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 35 13 5 3 0 0 79 8 575
2020 Does not provide services to public 42 35 14 6 3 0 0 77 9 2644
2019 Provides services to public 40 37 12 6 4 0 0 77 10 718
2019 Does not provide services to public 42 35 13 6 4 0 0 77 10 3089
2018 Provides services to public 39 35 14 6 5 0 0 75 11 541
2018 Does not provide services to public 35 36 15 8 5 0 0 72 13 2292
2017 Provides services to public 36 34 15 9 6 0 0 71 15 687
2017 Does not provide services to public 39 36 13 8 4 0 0 75 12 2769
2014 Provides services to public 23 36 14 17 9 0 0 59 26 701
2014 Does not provide services to public 26 37 18 13 6 1 0 63 19 2694

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 25 17 8 4 2 1 70 12 580
2020 Does not provide services to public 39 28 17 8 4 3 1 70 12 2659
2019 Provides services to public 39 27 15 8 7 3 0 68 16 720
2019 Does not provide services to public 36 26 19 8 5 4 2 65 15 3107
2018 Provides services to public 36 24 20 10 8 2 0 61 18 546
2018 Does not provide services to public 31 30 20 9 6 3 1 63 16 2312
2017 Provides services to public 35 25 21 8 7 3 0 62 16 686
2017 Does not provide services to public 34 26 19 9 6 5 1 64 16 2772
2014 Provides services to public 27 26 17 11 12 3 3 57 25 701
2014 Does not provide services to public 28 27 20 12 6 5 2 59 20 2697
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 24 44 32 582
2020 Does not provide services to public 22 45 33 2667
2019 Provides services to public 28 38 34 722
2019 Does not provide services to public 30 38 32 3115
2018 Provides services to public 27 37 36 549
2018 Does not provide services to public 30 39 32 2315
2017 Provides services to public 28 36 35 688
2017 Does not provide services to public 28 41 31 2770
2014 Provides services to public 31 36 33 699
2014 Does not provide services to public 23 45 32 2699

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 26 36 22 2 12 2 142
2020 Does not provide services to public 23 33 21 4 13 6 603
2019 Provides services to public 15 31 22 8 18 6 196
2019 Does not provide services to public 12 20 17 5 41 4 882
2018 Provides services to public 19 25 24 3 24 5 141
2018 Does not provide services to public 18 20 18 6 34 5 620
2017 Provides services to public 23 21 28 7 11 10 196
2017 Does not provide services to public 14 18 19 4 40 4 723
2014 Provides services to public 23 19 24 10 9999 24 194
2014 Does not provide services to public 20 23 30 12 9999 15 613
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 582
2020 Does not provide services to public 11 89 2663
2019 Provides services to public 15 85 718
2019 Does not provide services to public 12 88 3109
2018 Provides services to public 15 85 547
2018 Does not provide services to public 14 86 2317

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 52 48 76
2020 Does not provide services to public 53 47 276
2019 Provides services to public 55 45 103
2019 Does not provide services to public 54 46 396
2018 Provides services to public 61 39 86
2018 Does not provide services to public 59 41 332

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 63 37 76
2020 Does not provide services to public 59 41 276
2019 Provides services to public 54 46 103
2019 Does not provide services to public 57 43 396
2018 Provides services to public 55 45 86
2018 Does not provide services to public 55 45 332

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 76
2020 Does not provide services to public 6 94 276
2019 Provides services to public 12 88 103
2019 Does not provide services to public 9 91 396
2018 Provides services to public 12 88 86
2018 Does not provide services to public 7 93 332

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 86
2018 Does not provide services to public 0 100 332

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 103
2019 Does not provide services to public 5 95 396
2018 Provides services to public 8 92 86
2018 Does not provide services to public 5 95 332

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 103
2019 Does not provide services to public 3 97 396
2018 Provides services to public 14 86 86
2018 Does not provide services to public 3 97 332

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 103
2019 Does not provide services to public 4 96 396
2018 Provides services to public 6 94 86
2018 Does not provide services to public 3 97 332

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 76
2020 Does not provide services to public 39 61 276
2019 Provides services to public 44 56 103
2019 Does not provide services to public 34 66 393
2018 Provides services to public 40 60 86
2018 Does not provide services to public 42 58 331

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 49 51 76
2020 Does not provide services to public 44 56 276
2019 Provides services to public 43 57 103
2019 Does not provide services to public 41 59 393
2018 Provides services to public 39 61 86
2018 Does not provide services to public 42 58 331

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 50 50 76
2020 Does not provide services to public 47 53 276
2019 Provides services to public 45 55 103
2019 Does not provide services to public 47 53 393
2018 Provides services to public 49 51 86
2018 Does not provide services to public 46 54 331

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 76
2020 Does not provide services to public 36 64 276
2019 Provides services to public 41 59 103
2019 Does not provide services to public 37 63 393
2018 Provides services to public 53 47 86
2018 Does not provide services to public 36 64 331

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 76
2020 Does not provide services to public 34 66 276
2019 Provides services to public 32 68 103
2019 Does not provide services to public 36 64 393
2018 Provides services to public 45 55 86
2018 Does not provide services to public 31 69 331

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 50 50 76
2020 Does not provide services to public 53 47 276
2019 Provides services to public 52 48 103
2019 Does not provide services to public 52 48 393
2018 Provides services to public 47 53 86
2018 Does not provide services to public 52 48 331

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 41 59 76
2020 Does not provide services to public 37 63 276
2019 Provides services to public 31 69 103
2019 Does not provide services to public 31 69 393
2018 Provides services to public 36 64 86
2018 Does not provide services to public 30 70 331

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 103
2019 Does not provide services to public 1 99 393

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 86
2018 Does not provide services to public 7 93 331

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 76
2020 Does not provide services to public 11 89 276
2019 Provides services to public 8 92 103
2019 Does not provide services to public 12 88 393
2018 Provides services to public 12 88 86
2018 Does not provide services to public 9 91 331

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 54 46 76
2020 Does not provide services to public 45 55 276
2019 Provides services to public 54 46 103
2019 Does not provide services to public 46 54 393
2018 Provides services to public 38 62 86
2018 Does not provide services to public 43 57 331

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 21 79 76
2020 Does not provide services to public 24 76 276
2019 Provides services to public 33 67 103
2019 Does not provide services to public 26 74 393
2018 Provides services to public 24 76 86
2018 Does not provide services to public 30 70 331

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 76
2020 Does not provide services to public 11 89 276
2019 Provides services to public 12 88 103
2019 Does not provide services to public 12 88 393
2018 Provides services to public 14 86 86
2018 Does not provide services to public 15 85 331

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 58 42 76
2020 Does not provide services to public 49 51 276
2019 Provides services to public 59 41 101
2019 Does not provide services to public 52 48 389
2018 Provides services to public 52 48 86
2018 Does not provide services to public 52 48 332

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 76
2020 Does not provide services to public 23 77 276
2019 Provides services to public 33 67 101
2019 Does not provide services to public 24 76 389
2018 Provides services to public 24 76 86
2018 Does not provide services to public 23 77 332

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 76
2020 Does not provide services to public 12 88 276
2019 Provides services to public 13 87 101
2019 Does not provide services to public 7 93 389
2018 Provides services to public 9 91 86
2018 Does not provide services to public 11 89 332

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 22 78 76
2020 Does not provide services to public 21 79 276
2019 Provides services to public 21 79 101
2019 Does not provide services to public 19 81 389
2018 Provides services to public 18 82 86
2018 Does not provide services to public 17 83 332

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 76
2020 Does not provide services to public 9 91 276
2019 Provides services to public 10 90 101
2019 Does not provide services to public 8 92 389
2018 Provides services to public 9 91 86
2018 Does not provide services to public 7 93 332

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 76
2020 Does not provide services to public 7 93 276
2019 Provides services to public 7 93 101
2019 Does not provide services to public 6 94 389
2018 Provides services to public 8 92 86
2018 Does not provide services to public 4 96 332

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 76
2020 Does not provide services to public 11 89 276
2019 Provides services to public 16 84 101
2019 Does not provide services to public 11 89 389
2018 Provides services to public 7 93 86
2018 Does not provide services to public 12 88 332

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 76
2020 Does not provide services to public 14 86 276
2019 Provides services to public 6 94 101
2019 Does not provide services to public 11 89 389
2018 Provides services to public 18 82 86
2018 Does not provide services to public 10 90 332

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 25 75 76
2020 Does not provide services to public 32 68 276
2019 Provides services to public 20 80 101
2019 Does not provide services to public 31 69 389
2018 Provides services to public 22 78 86
2018 Does not provide services to public 28 72 332

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 69
2020 Does not provide services to public 5 95 259
2019 Provides services to public 12 88 94
2019 Does not provide services to public 10 90 367

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 69
2020 Does not provide services to public 24 76 259
2019 Provides services to public 18 82 94
2019 Does not provide services to public 26 74 367
2018 Provides services to public 14 86 80
2018 Does not provide services to public 21 79 319

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 94
2019 Does not provide services to public 10 90 367

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 94
2019 Does not provide services to public 8 92 367

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 69
2020 Does not provide services to public 8 92 259
2019 Provides services to public 10 90 94
2019 Does not provide services to public 10 90 367
2018 Provides services to public 6 94 80
2018 Does not provide services to public 11 89 319

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 69
2020 Does not provide services to public 8 92 259
2019 Provides services to public 5 95 94
2019 Does not provide services to public 9 91 367
2018 Provides services to public 13 87 80
2018 Does not provide services to public 7 93 319

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 69
2020 Does not provide services to public 10 90 259
2018 Provides services to public 5 95 80
2018 Does not provide services to public 6 94 319

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 69
2020 Does not provide services to public 7 93 259
2019 Provides services to public 9 91 94
2019 Does not provide services to public 11 89 367
2018 Provides services to public 9 91 80
2018 Does not provide services to public 14 86 319

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 69
2020 Does not provide services to public 14 86 259
2019 Provides services to public 8 92 94
2019 Does not provide services to public 14 86 367
2018 Provides services to public 15 85 80
2018 Does not provide services to public 9 91 319

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 30 70 69
2020 Does not provide services to public 34 66 259
2019 Provides services to public 27 73 94
2019 Does not provide services to public 28 72 367
2018 Provides services to public 25 75 80
2018 Does not provide services to public 31 69 319

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 69
2020 Does not provide services to public 6 94 259
2018 Provides services to public 6 94 80
2018 Does not provide services to public 9 91 319

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 37 63 69
2020 Does not provide services to public 52 48 259
2019 Provides services to public 35 65 94
2019 Does not provide services to public 43 57 367
2018 Provides services to public 44 56 80
2018 Does not provide services to public 49 51 319

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 58 42 69
2020 Does not provide services to public 57 43 259
2019 Provides services to public 61 39 94
2019 Does not provide services to public 56 44 367
2018 Provides services to public 66 34 80
2018 Does not provide services to public 54 46 319

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 8 92 80
2018 Does not provide services to public 3 97 319

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 69
2020 Does not provide services to public 17 83 259
2019 Provides services to public 14 86 94
2019 Does not provide services to public 13 87 367
2018 Provides services to public 16 84 80
2018 Does not provide services to public 13 87 319

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 19 17 9 5 24 6 55 21 581
2020 Does not provide services to public 17 19 18 8 6 27 5 53 21 2664
2019 Provides services to public 18 20 18 10 7 22 5 52 23 718
2019 Does not provide services to public 17 17 18 8 7 24 9 51 22 3107
2018 Provides services to public 18 19 20 10 9 18 6 49 24 547
2018 Does not provide services to public 16 20 20 8 8 24 4 49 23 2318
2017 Provides services to public 16 22 19 8 9 21 6 52 23 686
2017 Does not provide services to public 18 19 16 7 7 25 8 55 21 2774
2014 Provides services to public 16 22 18 8 8 22 5 52 22 699
2014 Does not provide services to public 15 19 18 6 7 29 6 52 19 2697

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 34 14 7 4 8 1 74 11 583
2020 Does not provide services to public 32 33 16 7 4 7 1 71 12 2660
2019 Provides services to public 35 31 15 7 4 7 1 72 12 720
2019 Does not provide services to public 34 33 14 7 5 7 1 73 12 3106
2018 Provides services to public 34 30 18 7 5 5 2 68 13 547
2018 Does not provide services to public 29 34 16 8 5 7 0 69 14 2314
2017 Provides services to public 28 35 18 8 5 7 1 67 14 684
2017 Does not provide services to public 32 33 15 6 5 8 1 72 12 2771
2014 Provides services to public 25 29 22 6 6 11 1 62 13 700
2014 Does not provide services to public 27 35 17 6 4 11 1 70 11 2695
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 580
2020 Does not provide services to public 6 94 2656
2019 Provides services to public 9 91 720
2019 Does not provide services to public 7 93 3107
2018 Provides services to public 9 91 546
2018 Does not provide services to public 6 94 2311

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 40 60 42
2020 Does not provide services to public 42 58 164
2019 Provides services to public 30 70 58
2019 Does not provide services to public 40 60 212
2018 Provides services to public 46 54 49
2018 Does not provide services to public 39 61 146

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 77 23 42
2020 Does not provide services to public 69 31 164
2019 Provides services to public 72 28 58
2019 Does not provide services to public 76 24 212
2018 Provides services to public 69 31 49
2018 Does not provide services to public 77 23 146

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 42
2020 Does not provide services to public 0 100 164
2019 Provides services to public 0 100 58
2019 Does not provide services to public 0 100 212
2018 Provides services to public 0 100 49
2018 Does not provide services to public 0 100 146

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 58
2019 Does not provide services to public 6 94 212

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 42
2020 Does not provide services to public 3 97 164
2019 Provides services to public 10 90 58
2019 Does not provide services to public 3 97 212

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 49
2018 Does not provide services to public 5 95 146

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 41 59 42
2020 Does not provide services to public 22 78 164
2019 Provides services to public 36 64 57
2019 Does not provide services to public 22 78 206
2018 Provides services to public 29 71 49
2018 Does not provide services to public 22 78 146

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 42
2020 Does not provide services to public 21 79 164
2019 Provides services to public 30 70 57
2019 Does not provide services to public 17 83 206
2018 Provides services to public 21 79 49
2018 Does not provide services to public 19 81 146

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 29 71 42
2020 Does not provide services to public 16 84 164
2019 Provides services to public 25 75 57
2019 Does not provide services to public 11 89 206
2018 Provides services to public 19 81 49
2018 Does not provide services to public 12 88 146

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 57
2019 Does not provide services to public 4 96 206

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 42
2020 Does not provide services to public 33 67 164
2019 Provides services to public 24 76 57
2019 Does not provide services to public 35 65 206
2018 Provides services to public 27 73 49
2018 Does not provide services to public 35 65 146

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 42
2020 Does not provide services to public 37 63 164
2019 Provides services to public 28 72 57
2019 Does not provide services to public 37 63 206
2018 Provides services to public 37 63 49
2018 Does not provide services to public 28 72 146

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 57
2019 Does not provide services to public 8 92 206

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 42
2020 Does not provide services to public 13 87 164
2019 Provides services to public 13 87 57
2019 Does not provide services to public 13 87 206
2018 Provides services to public 15 85 49
2018 Does not provide services to public 12 88 146

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 49
2018 Does not provide services to public 0 100 146

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 42
2020 Does not provide services to public 13 87 164
2019 Provides services to public 12 88 57
2019 Does not provide services to public 11 89 206
2018 Provides services to public 20 80 49
2018 Does not provide services to public 13 87 146

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 42
2020 Does not provide services to public 0 100 164

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 20 80 57
2019 Does not provide services to public 14 86 206
2018 Provides services to public 17 83 49
2018 Does not provide services to public 14 86 146

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 42
2020 Does not provide services to public 21 79 164
2019 Provides services to public 29 71 57
2019 Does not provide services to public 30 70 204
2018 Provides services to public 27 73 49
2018 Does not provide services to public 23 77 146

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 17 83 42
2020 Does not provide services to public 11 89 164
2019 Provides services to public 16 84 57
2019 Does not provide services to public 14 86 204

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 57
2019 Does not provide services to public 5 95 204

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 42
2020 Does not provide services to public 12 88 164
2019 Provides services to public 18 82 57
2019 Does not provide services to public 15 85 204
2018 Provides services to public 22 78 49
2018 Does not provide services to public 12 88 146

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 42
2020 Does not provide services to public 3 97 164

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 57
2019 Does not provide services to public 8 92 204

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 11 89 49
2018 Does not provide services to public 6 94 146

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 44 56 42
2020 Does not provide services to public 57 43 164
2019 Provides services to public 40 60 57
2019 Does not provide services to public 52 48 204
2018 Provides services to public 55 45 49
2018 Does not provide services to public 56 44 146

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 37
2020 Does not provide services to public 20 80 159
2018 Provides services to public 11 89 44
2018 Does not provide services to public 14 86 140

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 44
2018 Does not provide services to public 5 95 140

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 44
2018 Does not provide services to public 3 97 140

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 18 82 37
2020 Does not provide services to public 14 86 159
2018 Provides services to public 16 84 44
2018 Does not provide services to public 18 82 140

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 17 83 37
2020 Does not provide services to public 13 87 159
2018 Provides services to public 13 87 44
2018 Does not provide services to public 11 89 140

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 37
2020 Does not provide services to public 32 68 159
2018 Provides services to public 45 55 44
2018 Does not provide services to public 25 75 140

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 50 50 37
2020 Does not provide services to public 42 58 159
2018 Provides services to public 49 51 44
2018 Does not provide services to public 39 61 140

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 64 36 37
2020 Does not provide services to public 69 31 159
2018 Provides services to public 69 31 44
2018 Does not provide services to public 62 38 140

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 37
2020 Does not provide services to public 4 96 159

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 19 81 44
2018 Does not provide services to public 15 85 140

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 20 19 5 2 25 7 62 10 580
2020 Does not provide services to public 18 20 19 4 3 31 5 59 11 2659
2019 Provides services to public 20 20 21 4 3 27 4 59 10 721
2019 Does not provide services to public 20 17 20 4 4 28 8 57 12 3109
2018 Provides services to public 21 21 21 5 5 23 5 58 13 546
2018 Does not provide services to public 19 19 23 3 3 28 5 56 10 2317
2017 Provides services to public 18 23 21 3 3 26 7 60 9 685
2017 Does not provide services to public 19 19 17 3 3 32 7 64 9 2771
2014 Provides services to public 17 19 23 3 3 29 6 57 8 700
2014 Does not provide services to public 16 19 19 3 2 34 6 59 9 2697

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 32 16 5 2 8 1 75 8 580
2020 Does not provide services to public 34 34 17 4 3 9 1 74 8 2652
2019 Provides services to public 37 31 17 3 3 8 0 74 7 719
2019 Does not provide services to public 37 31 14 4 3 9 1 76 8 3104
2018 Provides services to public 34 32 20 3 4 6 2 71 8 547
2018 Does not provide services to public 33 34 18 4 2 8 1 73 7 2314
2017 Provides services to public 32 37 14 3 3 10 1 77 6 683
2017 Does not provide services to public 36 34 14 3 2 10 1 79 5 2763
2014 Provides services to public 29 33 19 4 2 12 2 72 6 700
2014 Does not provide services to public 30 34 18 4 2 13 1 74 6 2697

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 16 0 46 21 17 0 0 16 38 18
2020 Does not provide services to public 2 18 24 10 41 5 0 21 53 40
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 25 17 12 8 0 2 63 20 582
2020 Does not provide services to public 34 30 19 8 7 0 1 65 15 2662

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 32 18 8 6 1 1 68 14 581
2020 Does not provide services to public 37 33 17 8 5 0 0 70 13 2653
2019 Provides services to public 25 29 22 10 14 0 0 55 23 719
2019 Does not provide services to public 27 29 22 10 11 0 1 56 22 3107
2018 Provides services to public 24 28 19 13 15 0 1 52 29 548
2018 Does not provide services to public 23 28 21 13 14 0 1 51 27 2313
2017 Provides services to public 20 27 21 12 18 1 1 48 31 686
2017 Does not provide services to public 24 27 20 14 14 0 1 51 28 2769

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 25 28 18 12 0 0 42 30 582
2020 Does not provide services to public 20 29 25 16 9 0 0 50 25 2661
2019 Provides services to public 20 30 25 15 9 0 0 50 24 721
2019 Does not provide services to public 26 30 24 13 6 0 1 57 19 3108
2018 Provides services to public 22 27 26 14 10 0 0 49 25 548
2018 Does not provide services to public 20 30 26 15 8 0 0 51 23 2313
2017 Provides services to public 19 30 25 15 9 0 1 49 25 687
2017 Does not provide services to public 22 32 26 12 7 0 1 54 19 2768

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 32 22 12 7 0 1 59 20 579
2020 Does not provide services to public 31 32 20 10 6 0 1 63 17 2653
2019 Provides services to public 28 31 22 10 7 1 1 60 18 718
2019 Does not provide services to public 37 32 18 8 4 0 1 70 12 3093
2018 Provides services to public 26 32 24 11 5 0 1 59 16 546
2018 Does not provide services to public 29 34 21 10 5 0 1 63 15 2304
2017 Provides services to public 24 32 22 13 7 1 1 57 20 681
2017 Does not provide services to public 31 33 20 9 5 1 2 66 14 2764

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 27 23 15 12 0 1 49 27 583
2020 Does not provide services to public 25 27 22 14 11 1 1 53 25 2651
2019 Provides services to public 25 27 21 14 12 1 1 52 26 719
2019 Does not provide services to public 31 26 20 12 10 1 1 58 22 3095
2018 Provides services to public 26 26 21 15 12 0 1 52 27 543
2018 Does not provide services to public 24 26 23 14 11 0 1 50 26 2305
2017 Provides services to public 21 27 22 17 11 0 2 49 28 686
2017 Does not provide services to public 27 27 22 13 8 1 2 55 22 2769

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 28 15 11 6 0 4 67 17 578
2020 Does not provide services to public 45 26 14 7 5 0 3 73 13 2653
2019 Provides services to public 45 26 13 7 4 0 4 75 11 721
2019 Does not provide services to public 52 24 12 5 3 0 4 79 8 3091
2018 Provides services to public 48 23 11 6 6 0 6 75 13 544
2018 Does not provide services to public 46 27 13 6 4 0 4 76 10 2302
2017 Provides services to public 41 26 13 7 4 1 9 73 12 684
2017 Does not provide services to public 45 27 12 5 3 1 6 78 9 2768

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 30 19 14 9 0 0 58 23 582
2020 Does not provide services to public 27 28 22 14 9 0 0 56 23 2658
2019 Provides services to public 31 31 20 9 8 0 0 63 17 720
2019 Does not provide services to public 35 31 19 9 6 0 1 67 14 3105
2018 Provides services to public 35 27 19 9 9 1 1 62 18 545
2018 Does not provide services to public 30 30 20 11 7 0 0 61 18 2311
2017 Provides services to public 27 31 23 10 7 1 1 59 17 683
2017 Does not provide services to public 29 33 22 9 6 0 0 62 16 2764

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 24 18 11 8 0 6 60 20 577
2020 Does not provide services to public 34 26 17 10 8 0 6 63 19 2658

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 31 22 7 4 1 1 66 12 574
2020 Does not provide services to public 32 37 19 7 4 0 1 71 11 2653
2019 Provides services to public 30 35 21 9 5 1 1 65 14 718
2019 Does not provide services to public 36 34 18 6 4 1 1 71 10 3104
2018 Provides services to public 24 41 19 8 6 1 1 66 14 543
2018 Does not provide services to public 28 34 22 9 5 0 1 63 14 2312
2017 Provides services to public 24 34 23 11 6 1 2 59 18 682
2017 Does not provide services to public 31 34 20 8 4 1 2 67 13 2764

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 35 20 11 4 1 1 64 15 576
2020 Does not provide services to public 28 37 20 9 4 0 1 66 13 2651
2019 Provides services to public 27 33 23 10 5 0 1 62 15 717
2019 Does not provide services to public 33 33 20 9 4 1 1 67 13 3104
2018 Provides services to public 23 40 21 10 5 1 1 64 15 541
2018 Does not provide services to public 27 34 22 10 5 0 1 62 16 2314
2017 Provides services to public 24 36 23 10 5 1 2 62 15 684
2017 Does not provide services to public 29 35 21 9 4 1 1 65 14 2760

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 35 18 9 5 0 1 68 13 575
2020 Does not provide services to public 33 34 19 9 4 0 1 68 13 2658
2019 Provides services to public 31 34 19 10 5 0 1 65 16 718
2019 Does not provide services to public 36 32 17 9 5 0 0 69 14 3101
2018 Provides services to public 30 31 23 9 6 0 1 61 15 538
2018 Does not provide services to public 29 33 22 9 6 0 1 62 16 2309
2017 Provides services to public 29 32 21 9 6 0 1 62 16 684
2017 Does not provide services to public 31 32 20 10 5 1 1 64 15 2760

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 27 15 9 6 1 1 70 14 575
2020 Does not provide services to public 44 28 13 8 6 0 1 73 14 2641
2019 Provides services to public 40 27 15 9 7 1 1 68 16 718
2019 Does not provide services to public 47 25 14 7 5 0 0 73 13 3099

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 35 23 10 7 0 0 59 17 577
2020 Does not provide services to public 28 33 21 11 6 0 0 62 17 2658

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 31 22 11 7 0 0 59 18 578
2020 Does not provide services to public 30 35 21 10 4 0 1 65 14 2654
2019 Provides services to public 34 34 17 8 6 0 1 69 14 716
2019 Does not provide services to public 42 32 16 6 3 0 1 75 9 3091
2018 Provides services to public 30 34 20 8 6 0 1 64 15 541
2018 Does not provide services to public 33 33 20 10 4 0 1 66 14 2301
2017 Provides services to public 28 35 19 11 5 0 2 65 16 682
2017 Does not provide services to public 33 35 18 8 3 1 1 70 12 2757

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 29 16 5 3 0 1 76 7 577
2020 Does not provide services to public 46 31 14 5 3 0 1 78 7 2640
2019 Provides services to public 57 25 8 5 4 0 1 82 9 715
2019 Does not provide services to public 57 24 11 4 2 0 1 82 7 3096
2018 Provides services to public 53 26 11 4 4 0 2 80 9 537
2018 Does not provide services to public 52 26 12 5 3 0 1 79 8 2305
2017 Provides services to public 56 23 11 4 3 0 3 81 8 687
2017 Does not provide services to public 55 26 11 4 2 0 1 82 6 2769

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 38 18 8 4 0 0 70 12 581
2020 Does not provide services to public 33 39 18 7 3 0 0 73 10 2639

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 65 21 5 4 2 0 3 89 6 579
2020 Does not provide services to public 68 19 6 2 1 1 3 91 3 2641
2019 Provides services to public 73 12 5 3 1 1 5 90 5 717
2019 Does not provide services to public 77 11 4 1 1 1 4 93 3 3095
2018 Provides services to public 69 16 6 2 2 1 5 89 4 539
2018 Does not provide services to public 72 16 5 2 2 0 3 91 3 2302

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 76 9 5 3 3 1 2 89 6 570
2020 Does not provide services to public 76 12 5 3 2 0 2 90 5 2636
2019 Provides services to public 69 13 9 3 4 1 1 84 7 715
2019 Does not provide services to public 72 13 6 4 3 0 1 86 7 3099
2018 Provides services to public 66 14 7 4 6 1 2 82 10 539
2018 Does not provide services to public 69 14 6 4 4 1 2 86 8 2297
2017 Provides services to public 65 16 8 4 4 0 3 84 8 686
2017 Does not provide services to public 73 12 6 3 3 0 2 87 6 2768

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 63 21 9 3 2 0 1 86 5 576
2020 Does not provide services to public 63 23 8 3 2 0 1 87 5 2639
2019 Provides services to public 52 29 11 3 3 0 1 82 6 714
2019 Does not provide services to public 56 25 10 4 3 0 1 82 7 3096
2018 Provides services to public 48 26 15 6 4 0 0 75 10 542
2018 Does not provide services to public 48 29 13 5 4 0 1 78 9 2310
2017 Provides services to public 44 32 13 5 4 0 2 78 9 683
2017 Does not provide services to public 51 28 11 5 3 0 1 81 8 2770

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 63 18 9 4 4 1 1 82 9 576
2020 Does not provide services to public 64 18 9 4 4 0 1 83 8 2649
2019 Provides services to public 57 21 9 6 5 1 1 79 11 714
2019 Does not provide services to public 62 19 9 4 5 0 1 82 9 3085
2018 Provides services to public 53 22 11 5 8 0 1 76 13 536
2018 Does not provide services to public 54 24 11 6 5 0 1 78 11 2303
2017 Provides services to public 53 23 10 5 6 0 2 78 11 688
2017 Does not provide services to public 59 21 9 5 4 0 1 81 9 2770

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 14 6 2 1 0 18 90 3 580
2020 Does not provide services to public 62 14 5 2 1 0 16 91 3 2645
2019 Provides services to public 55 15 5 4 2 0 19 87 7 712
2019 Does not provide services to public 61 14 5 1 1 0 17 91 3 3071
2018 Provides services to public 51 12 6 3 2 0 26 85 7 539
2018 Does not provide services to public 54 15 7 3 1 0 21 87 4 2298
2017 Provides services to public 49 15 7 3 2 0 23 84 7 687
2017 Does not provide services to public 56 14 6 2 1 0 20 88 4 2755

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 68 19 7 2 1 1 2 90 3 583
2020 Does not provide services to public 75 15 4 1 1 0 3 94 2 2662
2019 Provides services to public 66 22 5 3 1 1 2 91 4 713
2019 Does not provide services to public 77 13 4 1 1 0 4 94 2 3090
2018 Provides services to public 65 19 8 3 1 1 3 87 4 541
2018 Does not provide services to public 71 16 5 1 1 0 6 93 2 2304
2017 Provides services to public 66 21 5 2 1 0 5 91 3 679
2017 Does not provide services to public 71 15 4 1 1 1 7 93 2 2754

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 65 19 7 5 3 1 1 86 8 580
2020 Does not provide services to public 65 18 9 3 4 1 1 85 7 2658
2019 Provides services to public 67 15 8 3 4 1 2 84 7 716
2019 Does not provide services to public 70 14 6 3 4 0 2 87 7 3096
2018 Provides services to public 61 19 9 3 5 0 4 83 9 542
2018 Does not provide services to public 67 17 6 4 4 0 3 87 7 2308
2017 Provides services to public 60 19 7 4 5 1 4 83 9 684
2017 Does not provide services to public 62 20 8 4 3 1 3 85 7 2770

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 31 15 5 2 1 1 78 8 582
2020 Does not provide services to public 44 32 15 6 3 0 1 76 9 2664
2019 Provides services to public 52 29 11 4 2 1 2 83 6 714
2019 Does not provide services to public 53 28 13 3 2 0 1 82 5 3084
2018 Provides services to public 47 33 13 3 2 0 2 82 5 542
2018 Does not provide services to public 47 31 14 4 2 0 1 79 7 2305
2017 Provides services to public 49 29 13 5 2 0 3 80 7 685
2017 Does not provide services to public 48 32 12 4 2 0 2 82 6 2765

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 41 20 9 3 0 0 68 12 582
2020 Does not provide services to public 24 41 24 7 4 0 0 66 11 2667

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 14 35 33 14 3 0 0 49 18 582
2020 Does not provide services to public 13 35 35 13 4 0 0 48 17 2662
2019 Provides services to public 15 36 33 13 4 0 0 51 16 722
2019 Does not provide services to public 21 37 29 10 3 0 0 58 13 3114
2018 Provides services to public 14 32 35 14 5 0 0 46 19 547
2018 Does not provide services to public 16 34 33 12 4 0 0 51 17 2319
2017 Provides services to public 11 29 38 15 5 0 1 41 21 688
2017 Does not provide services to public 13 36 36 12 4 0 0 49 15 2770

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 20 42 21 8 0 0 29 29 578
2020 Does not provide services to public 9 19 38 24 9 0 0 33 28 2656
2019 Provides services to public 7 20 41 23 8 0 0 32 27 717
2019 Does not provide services to public 7 17 37 25 14 0 0 40 23 3094
2018 Provides services to public 7 21 38 22 11 0 0 34 28 543
2018 Does not provide services to public 8 16 41 24 11 0 0 35 24 2299
2017 Provides services to public 7 20 43 22 8 1 1 30 27 685
2017 Does not provide services to public 7 16 39 25 12 0 0 38 23 2766

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 41 10 3 2 0 0 85 5 580
2020 Does not provide services to public 42 43 10 3 1 1 0 86 4 2659
2019 Provides services to public 32 43 14 6 3 2 0 77 9 719
2019 Does not provide services to public 33 43 13 6 3 2 0 79 8 3100
2018 Provides services to public 33 44 12 6 4 1 0 78 10 540
2018 Does not provide services to public 30 44 13 7 3 3 0 77 10 2314
2017 Provides services to public 26 45 13 7 5 3 0 73 13 687
2017 Does not provide services to public 25 45 14 8 4 4 0 73 12 2768

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 37 12 9 3 2 0 76 12 576
2020 Does not provide services to public 37 36 14 8 3 2 0 74 11 2654

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 27 14 9 8 1 0 68 17 580
2020 Does not provide services to public 38 30 12 12 7 1 0 68 19 2656

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 28 13 4 4 3 1 77 9 579
2020 Does not provide services to public 48 29 13 4 3 2 1 80 7 2651

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 36 20 6 5 1 0 68 12 581
2020 Does not provide services to public 33 36 16 9 4 1 0 70 14 2665
2019 Provides services to public 24 38 18 10 8 1 1 64 18 719
2019 Does not provide services to public 28 37 17 11 5 2 0 67 16 3113
2018 Provides services to public 24 37 18 11 8 1 0 62 19 547
2018 Does not provide services to public 24 38 18 11 7 1 0 63 18 2320
2017 Provides services to public 16 41 19 13 9 2 0 59 22 687
2017 Does not provide services to public 21 41 17 12 7 2 0 63 19 2772

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 37 7 8 3 1 0 82 11 582
2020 Does not provide services to public 40 42 9 7 1 1 0 82 8 2669

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 35 9 8 4 1 0 79 12 579
2020 Does not provide services to public 38 39 11 8 2 1 0 78 11 2650

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 34 14 7 4 2 1 75 11 578
2020 Does not provide services to public 34 37 18 7 2 1 1 72 9 2645

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 33 10 5 3 1 2 82 8 578
2020 Does not provide services to public 46 35 11 4 2 1 1 83 6 2661

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 72 15 4 1 0 5 3 94 2 580
2020 Does not provide services to public 66 18 5 1 0 7 3 94 1 2661

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 32 6 3 1 1 0 89 5 578
2020 Does not provide services to public 53 35 7 2 1 1 0 90 3 2655

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 29 7 7 7 1 0 79 14 580
2020 Does not provide services to public 50 31 8 7 3 1 0 82 10 2657

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 59 26 6 4 3 1 1 87 7 580
2020 Does not provide services to public 55 31 8 4 1 1 0 87 5 2658

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 51 11 11 3 1 3 75 14 181
2020 Does not provide services to public 22 44 15 13 3 2 1 68 17 869
2019 Provides services to public 17 46 15 12 6 1 1 65 19 221
2019 Does not provide services to public 18 45 17 11 4 3 3 66 16 885

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 96 4 182
2020 Does not provide services to public 90 10 869

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 35 16 14 11 0 0 60 24 177
2020 Does not provide services to public 21 34 20 16 7 1 1 56 24 810
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 578
2020 Does not provide services to public 8 92 2646

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 579
2020 Does not provide services to public 11 89 2652
2019 Provides services to public 16 84 721
2019 Does not provide services to public 12 88 3106
2017 Provides services to public 18 82 682
2017 Does not provide services to public 13 87 2772
2014 Provides services to public 14 86 698
2014 Does not provide services to public 12 88 2692

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 48 52 87
2020 Does not provide services to public 45 55 302

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 82 18 86
2020 Does not provide services to public 82 18 302
2019 Provides services to public 77 23 113
2019 Does not provide services to public 79 21 407
2017 Provides services to public 75 25 126
2017 Does not provide services to public 79 21 395
2014 Provides services to public 80 20 106
2014 Does not provide services to public 74 26 322

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 48 5 8 4 0 1 83 12 68
2020 Does not provide services to public 53 32 7 3 3 0 1 86 7 248
2019 Provides services to public 52 29 5 7 5 2 0 83 12 88
2019 Does not provide services to public 50 32 6 7 3 1 1 84 10 329
2017 Provides services to public 40 36 3 9 8 0 3 79 18 97
2017 Does not provide services to public 52 34 4 7 3 1 1 86 10 317
2014 Provides services to public 41 42 6 7 5 0 0 83 11 84
2014 Does not provide services to public 53 32 6 6 3 0 0 85 9 252

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 30 9 5 4 2 3 81 9 581
2020 Does not provide services to public 47 32 9 4 2 3 3 84 6 2666
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 54 20 1 68 32 582
2020 Does not provide services to public 22 57 21 1 72 28 2669

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 146
2020 Does not provide services to public 43 57 581

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 18 14 18 25 2 4 40 45 146
2020 Does not provide services to public 13 24 19 18 17 2 7 41 39 581

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 16 15 23 33 1 5 24 59 146
2020 Does not provide services to public 9 20 19 22 27 1 3 30 51 580

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 19 13 6 5 2 8 73 12 581
2020 Does not provide services to public 50 18 10 5 4 2 11 78 10 2667
2019 Provides services to public 46 16 13 8 9 2 7 68 18 711
2019 Does not provide services to public 47 19 11 7 6 2 9 73 14 3063
2018 Provides services to public 43 19 12 9 8 2 7 68 20 544
2018 Does not provide services to public 46 16 12 9 7 2 9 69 18 2318
Date modified: