2020 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 45 8 5 0 0 0 88 5 23
2020 Federal regulators 34 48 6 12 0 0 0 82 12 15
2020 Compliance, inspection and enforcement 57 35 0 8 0 0 0 92 8 13
2020 Communications or public affairs 45 46 3 5 1 0 0 91 6 111
2020 Access to information and privacy 34 57 9 0 0 0 0 91 0 10
2020 Security 37 55 0 4 4 0 0 92 8 24
2020 Science and technology 30 52 6 10 2 0 0 82 12 1181
2020 Library services 28 44 0 28 0 0 0 72 28 24
2020 Administration and operations 44 44 2 9 1 0 0 88 9 392
2020 Human resources 43 43 2 10 2 0 0 86 12 179
2020 Financial management 46 46 0 6 1 0 0 93 7 200
2020 Procurement 43 50 4 3 0 0 0 93 3 33
2020 Real property 41 54 0 5 0 0 0 95 5 31
2020 Materiel management 35 39 0 18 7 0 0 74 26 17
2020 Information management 64 30 3 3 0 0 0 94 3 54
2020 Information technology 51 41 1 2 5 0 0 93 7 177
2020 Internal audit 37 56 0 7 0 0 0 93 7 14
2020 Evaluation 33 62 0 5 0 0 0 95 5 18
2020 Data sciences 25 55 7 12 2 0 0 79 14 50
2020 Policy 32 52 4 9 2 0 0 85 11 291
2020 Project management 39 52 3 6 0 1 0 91 6 118
2020 Other services to the public 45 38 6 11 0 0 0 83 11 60
2020 None of the above 29 58 7 5 1 0 0 88 6 197

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 20 0 8 0 0 0 92 8 23
2020 Federal regulators 94 6 0 0 0 0 0 100 0 15
2020 Compliance, inspection and enforcement 84 7 9 0 0 0 0 91 0 12
2020 Communications or public affairs 89 5 2 1 2 1 0 95 3 111
2020 Access to information and privacy 58 8 9 0 25 0 0 66 25 10
2020 Security 75 25 0 0 0 0 0 100 0 23
2020 Science and technology 72 19 4 2 1 0 1 93 3 1174
2020 Library services 71 25 4 0 0 0 0 96 0 24
2020 Administration and operations 80 15 2 1 1 1 0 96 2 391
2020 Human resources 83 14 1 1 1 1 1 98 2 179
2020 Financial management 77 19 1 1 0 1 1 97 1 200
2020 Procurement 74 22 0 0 0 4 0 100 0 33
2020 Real property 74 23 3 0 0 0 0 97 0 30
2020 Materiel management 70 22 0 0 7 0 0 93 7 17
2020 Information management 92 4 0 2 0 0 2 98 2 53
2020 Information technology 78 13 4 3 2 0 1 91 5 177
2020 Internal audit 84 0 8 0 0 0 8 91 0 14
2020 Evaluation 73 22 0 6 0 0 0 94 6 18
2020 Data sciences 68 21 9 0 2 0 0 89 2 49
2020 Policy 81 14 3 1 1 0 0 96 2 289
2020 Project management 81 15 0 2 2 0 0 97 3 117
2020 Other services to the public 80 11 0 6 1 0 1 92 8 60
2020 None of the above 69 23 6 1 0 0 0 93 1 197
2017 Client contact centre 53 32 5 8 2 0 0 85 10 34
2017 Federal regulators 74 17 5 0 4 0 0 91 4 19
2017 Compliance, inspection and enforcement 62 38 0 0 0 0 0 100 0 13
2017 Communications or public affairs 77 19 2 0 2 0 0 96 2 101
2017 Access to information and privacy 67 20 7 7 0 0 0 87 7 12
2017 Security 64 36 0 0 0 0 0 100 0 21
2017 Science and technology 71 20 4 3 1 1 1 93 4 1335
2017 Library services 67 24 3 6 0 0 0 91 6 29
2017 Administration and operations 76 17 2 2 0 0 1 95 3 394
2017 Human resources 71 22 3 2 1 0 1 94 3 210
2017 Financial management 69 26 2 1 1 1 1 96 2 196
2017 Procurement 73 16 5 7 0 0 0 89 7 40
2017 Real property 68 23 6 3 0 0 0 91 3 23
2017 Materiel management 86 5 0 4 0 4 0 95 5 16
2017 Information management 68 23 5 1 1 0 1 92 2 73
2017 Information technology 70 18 7 2 1 2 0 90 4 149
2017 Evaluation 70 18 13 0 0 0 0 87 0 15
2017 Data sciences 70 16 10 2 0 2 0 88 2 35
2017 Policy 73 17 4 2 1 2 1 93 3 227
2017 Project management 73 20 2 3 2 0 0 94 5 107
2017 Other services to the public 68 23 5 1 1 0 1 92 2 72
2017 None of the above 71 19 5 1 3 0 1 92 4 282
2014 Client contact centre 65 23 5 7 0 0 0 88 7 42
2014 Federal regulators 68 14 13 2 0 3 0 84 3 31
2014 Compliance, inspection and enforcement 64 36 0 0 0 0 0 100 0 14
2014 Communications or public affairs 80 16 4 1 0 0 0 95 1 107
2014 Security 36 12 43 6 3 0 0 48 9 20
2014 Science and technology 65 23 6 3 1 0 2 89 4 1215
2014 Library services 73 27 0 0 0 0 0 100 0 22
2014 Administration and operations 76 15 2 6 1 0 1 92 7 469
2014 Human resources 80 16 1 1 0 1 1 98 1 186
2014 Financial management 76 19 3 1 0 0 1 96 2 232
2014 Procurement 74 26 0 0 0 0 0 100 0 40
2014 Real property 52 41 4 0 0 0 4 96 0 41
2014 Materiel management 92 8 0 0 0 0 0 100 0 25
2014 Information management 68 26 4 0 1 0 0 95 1 79
2014 Information technology 76 15 5 3 1 0 1 91 4 185
2014 Internal audit 81 19 0 0 0 0 0 100 0 10
2014 Evaluation 70 12 12 6 0 0 0 82 6 17
2014 Other services to the public 71 19 1 3 1 1 4 94 4 178
2014 None of the above 67 22 5 2 1 0 4 92 3 441

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 45 4 9 0 0 0 87 9 23
2020 Federal regulators 63 31 0 6 0 0 0 94 6 15
2020 Compliance, inspection and enforcement 69 15 0 16 0 0 0 84 16 13
2020 Communications or public affairs 37 43 8 9 3 0 0 79 12 111
2020 Access to information and privacy 42 40 0 18 0 0 0 82 18 10
2020 Security 46 37 4 13 0 0 0 83 13 24
2020 Science and technology 33 39 10 14 4 0 0 72 18 1177
2020 Library services 27 41 20 7 4 0 0 68 12 24
2020 Administration and operations 40 41 9 9 2 0 0 81 11 391
2020 Human resources 48 37 5 9 1 0 1 85 10 179
2020 Financial management 46 39 4 8 2 1 0 86 10 201
2020 Procurement 54 31 11 0 4 0 0 85 4 32
2020 Real property 47 48 5 0 0 0 0 95 0 31
2020 Materiel management 41 35 0 8 16 0 0 76 24 16
2020 Information management 55 36 0 10 0 0 0 90 10 54
2020 Information technology 43 39 11 6 1 0 1 82 7 177
2020 Internal audit 37 63 0 0 0 0 0 100 0 14
2020 Evaluation 21 44 6 23 6 0 0 66 29 18
2020 Data sciences 32 29 13 23 2 0 0 62 25 50
2020 Policy 35 40 9 13 2 0 1 75 16 290
2020 Project management 42 39 6 8 2 0 3 83 10 116
2020 Other services to the public 45 39 6 6 3 0 0 84 9 60
2020 None of the above 36 44 11 7 2 0 0 80 9 194
2019 Client contact centre 40 48 0 2 10 0 0 88 12 37
2019 Federal regulators 58 14 5 17 5 0 0 72 23 16
2019 Compliance, inspection and enforcement 37 32 5 0 26 0 0 69 26 18
2019 Communications or public affairs 61 34 1 4 1 0 0 94 5 125
2019 Access to information and privacy 37 55 0 0 0 0 8 100 0 13
2019 Security 65 35 0 0 0 0 0 100 0 29
2019 Science and technology 47 38 5 8 2 0 0 85 10 1500
2019 Library services 35 49 7 0 9 0 0 84 9 28
2019 Administration and operations 48 37 3 8 3 0 0 86 11 408
2019 Human resources 43 37 4 10 7 0 0 80 16 182
2019 Financial management 43 34 7 11 5 0 0 77 16 211
2019 Procurement 61 20 4 10 6 0 0 81 16 44
2019 Real property 60 33 5 0 0 0 1 95 0 44
2019 Materiel management 44 41 11 4 0 0 0 85 4 23
2019 Information management 48 34 4 5 8 0 0 82 13 67
2019 Information technology 57 31 3 5 4 0 0 88 9 174
2019 Internal audit 29 50 10 0 10 0 0 80 10 10
2019 Evaluation 50 19 9 15 8 0 0 69 23 25
2019 Data sciences 60 24 9 6 2 0 0 83 8 70
2019 Policy 43 42 3 8 4 0 0 85 12 293
2019 Project management 44 29 5 16 6 0 0 73 22 113
2019 Other services to the public 50 28 8 10 3 0 0 78 13 80
2019 None of the above 53 30 6 7 4 0 0 84 11 243
2017 Client contact centre 56 24 10 8 2 0 0 80 10 34
2017 Federal regulators 64 26 0 0 10 0 0 90 10 19
2017 Compliance, inspection and enforcement 40 29 7 14 9 0 0 69 23 13
2017 Communications or public affairs 49 37 2 8 4 0 0 86 12 101
2017 Access to information and privacy 45 34 14 7 0 0 0 79 7 12
2017 Security 57 32 0 5 5 0 0 90 10 21
2017 Science and technology 45 36 5 10 3 0 0 82 13 1337
2017 Library services 52 25 4 16 3 0 0 77 19 29
2017 Administration and operations 50 34 3 8 4 0 0 84 12 396
2017 Human resources 38 37 3 15 7 0 0 75 21 209
2017 Financial management 42 33 8 9 8 0 0 76 17 195
2017 Procurement 56 31 2 4 7 0 0 87 11 40
2017 Real property 66 22 9 3 0 0 0 88 3 23
2017 Materiel management 45 35 5 15 0 0 0 80 15 16
2017 Information management 47 36 6 8 3 0 0 83 11 73
2017 Information technology 54 32 7 5 1 0 0 86 7 149
2017 Evaluation 31 31 0 32 6 0 0 62 38 15
2017 Data sciences 37 36 2 13 12 0 0 73 25 35
2017 Policy 48 35 6 8 2 0 0 83 10 227
2017 Project management 50 33 5 6 5 0 0 83 11 107
2017 Other services to the public 42 42 5 8 3 0 0 84 11 72
2017 None of the above 47 33 6 8 5 0 0 80 13 283
2014 Client contact centre 48 35 10 7 0 0 0 83 7 42
2014 Federal regulators 56 35 6 2 0 0 0 91 2 31
2014 Compliance, inspection and enforcement 50 43 7 0 0 0 0 93 0 14
2014 Communications or public affairs 58 25 8 6 3 0 0 83 9 107
2014 Security 70 24 3 3 0 0 0 94 3 20
2014 Science and technology 39 40 7 10 5 0 0 78 15 1214
2014 Library services 54 29 9 8 0 0 0 83 8 22
2014 Administration and operations 53 33 5 5 3 0 0 86 9 469
2014 Human resources 59 28 3 5 5 0 0 87 10 186
2014 Financial management 46 34 7 9 5 0 0 80 14 232
2014 Procurement 56 22 9 11 2 0 0 77 13 40
2014 Real property 45 46 2 7 0 0 0 91 7 41
2014 Materiel management 72 23 3 0 3 0 0 95 3 25
2014 Information management 52 31 9 8 1 0 0 82 9 79
2014 Information technology 47 36 4 9 3 0 0 83 12 185
2014 Internal audit 40 39 9 11 0 0 0 79 11 10
2014 Evaluation 58 30 6 6 0 0 0 88 6 17
2014 Other services to the public 44 35 8 8 3 1 1 80 12 178
2014 None of the above 46 36 5 9 3 0 1 82 12 441

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 41 13 12 0 0 0 75 12 23
2020 Federal regulators 51 35 13 0 0 0 0 87 0 15
2020 Compliance, inspection and enforcement 56 31 7 7 0 0 0 87 7 13
2020 Communications or public affairs 41 46 4 5 1 0 3 90 6 111
2020 Access to information and privacy 34 42 9 15 0 0 0 76 15 10
2020 Security 40 46 4 5 5 0 0 86 10 24
2020 Science and technology 30 44 13 9 3 0 1 75 12 1174
2020 Library services 30 45 4 17 0 0 4 78 18 23
2020 Administration and operations 38 39 9 11 2 0 0 77 13 387
2020 Human resources 40 40 8 8 2 0 2 82 10 178
2020 Financial management 37 42 12 5 3 0 1 79 8 200
2020 Procurement 37 37 11 7 2 0 6 79 10 33
2020 Real property 42 31 4 13 10 0 0 73 23 31
2020 Materiel management 27 35 19 7 12 0 0 62 19 17
2020 Information management 59 30 8 2 2 0 0 89 3 54
2020 Information technology 40 38 9 10 2 0 1 79 12 176
2020 Internal audit 51 42 0 7 0 0 0 93 7 14
2020 Evaluation 39 39 0 22 0 0 0 78 22 18
2020 Data sciences 36 34 18 10 2 0 0 70 12 50
2020 Policy 28 43 16 8 1 0 2 74 9 288
2020 Project management 27 51 12 7 2 1 0 79 9 117
2020 Other services to the public 31 47 10 7 5 0 0 77 12 60
2020 None of the above 27 46 12 11 3 0 1 73 14 197
2019 Client contact centre 31 49 6 2 12 0 0 80 14 37
2019 Federal regulators 43 45 0 0 12 0 0 88 12 16
2019 Compliance, inspection and enforcement 48 20 16 10 6 0 0 68 16 18
2019 Communications or public affairs 51 37 6 6 0 0 1 88 6 124
2019 Access to information and privacy 71 22 7 0 0 0 0 93 0 12
2019 Security 45 27 15 13 0 0 0 72 13 28
2019 Science and technology 36 40 10 10 3 0 0 77 13 1504
2019 Library services 23 51 10 7 9 0 0 74 16 28
2019 Administration and operations 35 44 9 8 4 0 0 79 12 403
2019 Human resources 41 35 10 10 4 0 0 76 14 182
2019 Financial management 27 47 11 11 4 0 0 74 15 210
2019 Procurement 46 37 5 12 0 0 0 82 12 44
2019 Real property 44 41 10 5 0 0 0 85 5 44
2019 Materiel management 24 54 10 4 7 0 0 78 12 24
2019 Information management 25 40 14 16 5 0 0 65 21 67
2019 Information technology 29 41 17 9 4 0 0 70 13 174
2019 Internal audit 49 51 0 0 0 0 0 100 0 10
2019 Evaluation 42 20 15 8 15 0 0 62 23 25
2019 Data sciences 42 32 14 9 2 0 1 75 11 71
2019 Policy 31 47 10 10 2 0 0 78 12 291
2019 Project management 35 40 13 6 6 0 0 75 12 113
2019 Other services to the public 39 37 11 8 2 0 3 78 10 79
2019 None of the above 38 34 12 10 5 0 1 72 16 240
2018 Client contact centre 33 38 10 8 11 0 0 71 19 30
2018 Federal regulators 17 63 5 14 0 0 0 81 14 16
2018 Compliance, inspection and enforcement 34 46 0 9 10 0 0 80 20 11
2018 Communications or public affairs 36 47 6 8 1 1 1 85 9 96
2018 Security 46 29 0 16 9 0 0 75 25 13
2018 Science and technology 28 42 13 12 3 0 1 71 16 1101
2018 Library services 16 48 8 28 0 0 0 64 28 25
2018 Administration and operations 32 42 7 14 4 0 1 74 18 323
2018 Human resources 27 51 7 12 1 0 1 79 14 157
2018 Financial management 24 58 8 8 3 0 0 82 11 185
2018 Procurement 38 39 4 14 5 0 2 78 19 45
2018 Real property 29 48 14 0 7 3 0 79 7 21
2018 Materiel management 20 49 28 0 3 0 0 69 3 20
2018 Information management 21 56 8 6 9 0 0 77 15 67
2018 Information technology 20 43 18 14 4 0 1 64 18 131
2018 Internal audit 31 43 0 8 11 0 8 80 20 10
2018 Evaluation 16 61 4 13 4 0 0 78 18 20
2018 Data sciences 25 50 19 4 2 0 0 75 6 33
2018 Policy 24 56 12 7 2 0 0 80 8 211
2018 Project management 33 35 13 14 4 0 1 69 18 110
2018 Other services to the public 42 39 11 7 2 0 0 81 8 51
2018 None of the above 29 44 12 9 5 0 2 73 14 172
2017 Client contact centre 29 42 18 7 2 0 0 72 10 34
2017 Federal regulators 45 50 0 0 4 0 0 96 4 19
2017 Compliance, inspection and enforcement 23 38 7 32 0 0 0 60 32 13
2017 Communications or public affairs 50 28 9 8 5 0 0 78 13 100
2017 Access to information and privacy 57 29 7 0 7 0 0 87 7 12
2017 Security 31 51 4 4 10 0 0 81 14 21
2017 Science and technology 33 40 12 10 4 0 1 74 14 1335
2017 Library services 34 47 3 13 3 0 0 81 16 29
2017 Administration and operations 36 40 9 11 4 0 0 76 15 395
2017 Human resources 34 40 8 12 6 0 0 74 18 210
2017 Financial management 30 44 10 13 3 0 0 73 16 196
2017 Procurement 38 33 7 13 8 0 0 71 22 40
2017 Real property 46 32 16 6 0 0 0 77 6 23
2017 Materiel management 10 60 21 4 5 0 0 70 9 16
2017 Information management 32 39 9 15 4 0 1 72 19 73
2017 Information technology 35 37 10 13 5 0 0 72 19 150
2017 Evaluation 26 30 19 19 6 0 0 55 25 15
2017 Data sciences 27 41 13 9 7 0 2 70 17 35
2017 Policy 38 43 11 7 2 0 0 81 9 228
2017 Project management 36 43 10 11 1 0 0 78 12 107
2017 Other services to the public 33 41 9 11 5 0 1 75 17 72
2017 None of the above 37 39 5 11 7 0 1 77 18 283
2014 Client contact centre 37 28 23 5 7 0 0 65 12 42
2014 Federal regulators 31 42 13 9 6 0 0 73 14 31
2014 Compliance, inspection and enforcement 36 42 7 14 0 0 0 78 14 14
2014 Communications or public affairs 47 37 4 9 1 1 1 86 10 107
2014 Security 49 25 9 9 6 3 0 75 16 20
2014 Science and technology 20 38 16 17 8 0 1 58 26 1215
2014 Library services 33 55 4 4 4 0 0 88 8 22
2014 Administration and operations 35 36 15 9 5 0 0 71 14 468
2014 Human resources 43 40 6 7 3 0 0 84 10 186
2014 Financial management 37 37 8 13 5 0 0 75 18 232
2014 Procurement 41 35 7 10 7 0 0 76 17 40
2014 Real property 26 53 16 1 3 0 0 79 5 41
2014 Materiel management 64 23 0 10 3 0 0 87 13 25
2014 Information management 29 35 16 11 8 0 0 65 19 79
2014 Information technology 23 41 9 16 10 0 0 64 27 185
2014 Internal audit 70 30 0 0 0 0 0 100 0 10
2014 Evaluation 35 42 24 0 0 0 0 76 0 17
2014 Other services to the public 29 40 9 14 8 1 0 69 22 177
2014 None of the above 32 38 11 13 5 0 0 71 19 442

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 49 0 5 0 0 0 95 5 23
2020 Federal regulators 65 23 12 0 0 0 0 88 0 15
2020 Compliance, inspection and enforcement 77 6 8 8 0 0 0 84 8 13
2020 Communications or public affairs 54 35 9 2 1 0 0 88 3 111
2020 Access to information and privacy 61 21 9 9 0 0 0 82 9 10
2020 Security 54 46 0 0 0 0 0 100 0 24
2020 Science and technology 48 36 7 7 1 0 0 84 8 1170
2020 Library services 45 48 0 4 4 0 0 93 7 24
2020 Administration and operations 52 33 8 6 1 0 0 85 7 387
2020 Human resources 59 31 3 4 2 1 1 91 7 177
2020 Financial management 49 37 8 4 2 0 0 86 6 197
2020 Procurement 60 38 2 0 0 0 0 98 0 33
2020 Real property 60 27 0 5 8 0 0 88 12 31
2020 Materiel management 34 36 0 11 19 0 0 70 30 17
2020 Information management 64 24 7 5 0 0 0 89 5 54
2020 Information technology 53 38 5 3 2 0 0 90 4 177
2020 Internal audit 58 42 0 0 0 0 0 100 0 14
2020 Evaluation 28 56 6 11 0 0 0 83 11 18
2020 Data sciences 36 37 13 11 3 0 0 73 14 50
2020 Policy 41 39 12 6 1 0 0 80 8 287
2020 Project management 51 36 7 5 1 0 0 87 6 117
2020 Other services to the public 51 31 3 12 3 0 0 82 15 60
2020 None of the above 40 40 11 8 1 0 0 80 9 196
2019 Client contact centre 42 37 9 3 9 0 0 79 12 37
2019 Federal regulators 50 26 12 0 12 0 0 76 12 16
2019 Compliance, inspection and enforcement 54 30 0 10 6 0 0 84 16 18
2019 Communications or public affairs 65 30 3 1 1 0 0 95 2 120
2019 Access to information and privacy 73 27 0 0 0 0 0 100 0 13
2019 Security 65 30 5 0 0 0 0 95 0 29
2019 Science and technology 54 34 6 4 2 0 0 88 6 1496
2019 Library services 42 42 7 0 9 0 0 84 9 27
2019 Administration and operations 53 34 6 4 2 0 0 87 6 406
2019 Human resources 53 33 3 6 2 1 1 88 9 181
2019 Financial management 51 38 8 2 1 0 0 89 3 208
2019 Procurement 81 14 2 3 0 0 0 95 3 44
2019 Real property 61 25 12 2 0 0 0 86 2 44
2019 Materiel management 41 48 10 0 0 0 0 90 0 24
2019 Information management 45 35 8 7 3 2 0 81 10 67
2019 Information technology 58 32 6 3 2 0 0 89 4 174
2019 Evaluation 46 39 4 4 8 0 0 85 11 25
2019 Data sciences 51 38 6 3 2 0 0 88 5 71
2019 Policy 53 35 5 5 1 1 0 88 6 290
2019 Project management 52 33 8 2 4 0 0 85 6 112
2019 Other services to the public 47 37 5 5 6 0 0 84 11 80
2019 None of the above 54 31 8 5 2 0 0 85 7 238
2017 Client contact centre 59 28 8 5 0 0 0 87 5 34
2017 Federal regulators 69 22 0 4 4 0 0 91 9 19
2017 Compliance, inspection and enforcement 38 22 7 23 9 0 0 60 32 13
2017 Communications or public affairs 48 39 4 8 0 0 0 87 8 101
2017 Access to information and privacy 66 27 7 0 0 0 0 93 0 12
2017 Security 50 45 5 0 0 0 0 95 0 21
2017 Science and technology 55 36 5 3 1 0 0 91 4 1330
2017 Library services 60 27 10 3 0 0 0 87 3 29
2017 Administration and operations 59 30 5 3 2 0 0 89 5 395
2017 Human resources 60 33 4 2 2 0 0 92 3 208
2017 Financial management 46 42 7 5 0 0 0 88 5 195
2017 Procurement 61 26 9 0 4 0 0 87 4 40
2017 Real property 63 22 12 3 0 0 0 85 3 23
2017 Materiel management 75 20 5 0 0 0 0 95 0 16
2017 Information management 46 39 3 10 3 0 0 85 12 72
2017 Information technology 59 32 4 3 1 0 0 91 5 150
2017 Evaluation 63 18 0 13 6 0 0 81 19 15
2017 Data sciences 49 44 2 2 2 0 0 93 5 35
2017 Policy 51 38 6 5 1 0 0 89 5 226
2017 Project management 61 26 8 3 2 1 0 88 5 108
2017 Other services to the public 52 34 8 4 2 0 0 86 6 72
2017 None of the above 53 33 5 4 5 0 0 86 9 281
2014 Client contact centre 51 40 7 0 2 0 0 92 2 42
2014 Federal regulators 49 46 3 2 0 0 0 94 2 31
2014 Compliance, inspection and enforcement 57 35 0 7 0 0 0 93 7 14
2014 Communications or public affairs 57 32 8 2 1 0 1 89 3 106
2014 Security 36 9 9 43 3 0 0 45 46 20
2014 Science and technology 47 40 5 5 2 0 0 87 8 1216
2014 Library services 50 37 9 4 0 0 0 87 4 22
2014 Administration and operations 56 34 4 5 1 0 0 90 6 466
2014 Human resources 70 23 4 1 2 0 0 94 3 186
2014 Financial management 45 38 12 3 1 1 0 83 4 232
2014 Procurement 59 30 9 2 0 0 0 89 2 40
2014 Real property 46 44 9 1 0 0 0 90 1 41
2014 Materiel management 80 13 3 2 3 0 0 93 5 25
2014 Information management 51 31 11 6 0 1 0 83 6 79
2014 Information technology 51 31 6 11 1 0 0 82 13 185
2014 Internal audit 51 28 9 11 0 0 0 79 11 10
2014 Evaluation 47 47 0 6 0 0 0 94 6 17
2014 Other services to the public 43 41 7 6 1 1 1 86 7 179
2014 None of the above 53 35 7 3 2 0 0 88 6 439

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 41 4 5 0 0 0 91 5 23
2020 Federal regulators 46 48 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 44 26 8 8 14 0 0 69 22 13
2020 Communications or public affairs 47 30 6 9 8 0 1 78 16 111
2020 Access to information and privacy 61 21 9 9 0 0 0 82 9 10
2020 Security 53 34 8 5 0 0 0 88 5 24
2020 Science and technology 37 38 11 9 4 0 0 76 13 1173
2020 Library services 48 45 4 0 4 0 0 93 4 24
2020 Administration and operations 48 32 8 8 3 0 1 81 11 389
2020 Human resources 58 31 4 3 3 0 1 90 6 178
2020 Financial management 44 31 13 9 2 0 0 76 11 200
2020 Procurement 47 21 23 5 4 0 0 68 9 33
2020 Real property 49 27 10 7 8 0 0 76 15 31
2020 Materiel management 34 44 0 11 12 0 0 77 23 17
2020 Information management 82 10 3 3 2 0 0 92 5 54
2020 Information technology 57 25 10 4 4 0 0 82 8 176
2020 Internal audit 58 21 8 7 0 7 0 84 7 14
2020 Evaluation 44 22 5 29 0 0 0 66 29 18
2020 Data sciences 34 30 25 3 8 0 0 64 11 50
2020 Policy 36 35 10 15 4 0 0 70 20 291
2020 Project management 44 36 8 7 4 0 0 80 11 118
2020 Other services to the public 43 34 9 12 3 0 0 76 15 60
2020 None of the above 35 37 15 7 4 0 1 73 11 196
2019 Client contact centre 49 27 12 2 7 0 3 79 10 37
2019 Federal regulators 41 38 0 14 7 0 0 79 21 15
2019 Compliance, inspection and enforcement 48 20 0 11 21 0 0 68 32 18
2019 Communications or public affairs 49 37 6 6 2 0 0 86 9 124
2019 Access to information and privacy 76 7 16 0 0 0 0 84 0 11
2019 Security 49 38 3 6 5 0 0 86 11 29
2019 Science and technology 44 32 11 8 5 0 0 76 13 1496
2019 Library services 44 32 10 0 13 0 0 77 13 28
2019 Administration and operations 49 32 7 9 4 0 0 80 12 408
2019 Human resources 59 30 4 4 3 0 0 89 7 182
2019 Financial management 51 31 7 7 4 0 0 82 11 210
2019 Procurement 57 26 11 4 2 0 0 82 6 44
2019 Real property 49 26 7 14 4 0 0 75 18 44
2019 Materiel management 56 30 14 0 0 0 0 86 0 24
2019 Information management 54 29 6 5 6 0 0 83 11 65
2019 Information technology 58 27 9 4 2 0 0 85 6 175
2019 Internal audit 39 51 10 0 0 0 0 90 0 10
2019 Evaluation 41 32 15 4 8 0 0 73 12 25
2019 Data sciences 47 28 16 4 2 2 0 77 6 71
2019 Policy 42 37 7 10 4 0 0 79 14 292
2019 Project management 44 30 7 9 6 2 2 77 16 112
2019 Other services to the public 59 29 3 5 1 0 2 90 7 80
2019 None of the above 51 27 10 8 4 0 0 78 12 243
2018 Client contact centre 25 53 12 5 5 0 0 77 11 30
2018 Federal regulators 29 34 5 26 6 0 0 63 31 16
2018 Compliance, inspection and enforcement 30 59 0 0 11 0 0 89 11 10
2018 Communications or public affairs 57 34 5 3 1 1 0 91 4 96
2018 Security 46 54 0 0 0 0 0 100 0 13
2018 Science and technology 35 38 13 9 4 1 0 74 13 1099
2018 Library services 36 44 12 4 4 0 0 80 8 25
2018 Administration and operations 43 36 8 7 6 0 1 80 12 324
2018 Human resources 50 35 7 6 1 0 1 85 8 155
2018 Financial management 49 33 9 6 2 0 1 83 8 183
2018 Procurement 52 31 6 8 3 0 0 84 11 45
2018 Real property 68 15 4 7 7 0 0 83 14 21
2018 Materiel management 38 38 24 0 0 0 0 76 0 20
2018 Information management 50 27 6 13 4 0 0 76 18 65
2018 Information technology 53 28 8 5 3 0 3 83 9 131
2018 Evaluation 51 31 0 13 4 0 0 82 18 20
2018 Data sciences 52 23 21 2 2 0 0 75 4 33
2018 Policy 53 27 7 8 3 0 0 81 12 210
2018 Project management 44 39 9 4 4 0 0 83 8 109
2018 Other services to the public 41 27 16 7 2 0 7 74 9 51
2018 None of the above 39 36 10 5 8 0 1 76 14 171
2017 Client contact centre 46 37 5 5 2 0 6 87 8 34
2017 Federal regulators 43 36 12 9 0 0 0 79 9 19
2017 Compliance, inspection and enforcement 31 62 0 7 0 0 0 93 7 13
2017 Communications or public affairs 39 34 13 9 5 0 0 73 14 100
2017 Access to information and privacy 73 13 0 13 0 0 0 87 13 12
2017 Security 60 26 5 9 0 0 0 86 9 21
2017 Science and technology 42 34 13 7 4 1 1 76 11 1333
2017 Library services 38 41 14 3 4 0 0 79 7 29
2017 Administration and operations 50 30 10 6 3 1 1 81 9 395
2017 Human resources 51 28 7 8 4 1 0 80 13 210
2017 Financial management 44 39 6 6 5 1 1 83 11 194
2017 Procurement 56 25 10 2 4 2 0 83 7 40
2017 Real property 65 35 0 0 0 0 0 100 0 23
2017 Materiel management 60 30 10 0 0 0 0 90 0 16
2017 Information management 48 26 6 14 6 0 0 74 20 73
2017 Information technology 55 33 7 3 2 0 0 88 6 150
2017 Evaluation 63 13 18 0 6 0 0 76 6 15
2017 Data sciences 38 30 12 11 2 7 0 73 14 35
2017 Policy 42 34 9 8 5 0 0 78 14 227
2017 Project management 55 31 4 7 2 1 0 86 9 107
2017 Other services to the public 44 37 6 7 4 0 1 82 11 72
2017 None of the above 43 31 12 6 7 0 1 75 13 279
2014 Client contact centre 44 35 7 10 3 0 0 79 14 42
2014 Federal regulators 29 41 18 12 0 0 0 70 12 31
2014 Compliance, inspection and enforcement 50 28 14 7 0 0 0 79 7 14
2014 Communications or public affairs 53 27 9 5 4 1 1 82 8 107
2014 Security 21 58 18 0 3 0 0 79 3 20
2014 Science and technology 33 37 15 8 6 1 1 71 14 1214
2014 Library services 29 27 17 18 9 0 0 56 27 22
2014 Administration and operations 46 31 11 8 3 0 0 78 12 469
2014 Human resources 60 29 4 3 2 0 0 90 5 186
2014 Financial management 51 31 9 6 2 0 1 82 9 232
2014 Procurement 61 24 7 8 0 0 0 86 8 40
2014 Real property 47 26 17 7 2 0 0 74 9 41
2014 Materiel management 72 18 5 5 0 0 0 90 5 25
2014 Information management 42 27 18 8 5 0 0 69 13 79
2014 Information technology 42 35 9 9 5 0 1 77 14 185
2014 Internal audit 42 37 11 9 0 0 0 79 9 10
2014 Evaluation 58 36 6 0 0 0 0 94 0 17
2014 Other services to the public 41 28 12 13 6 0 0 69 19 179
2014 None of the above 41 33 12 9 4 0 1 74 14 442

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 16 14 4 0 0 0 82 4 23
2020 Federal regulators 38 42 6 13 0 0 0 80 13 15
2020 Compliance, inspection and enforcement 35 42 7 8 8 0 0 77 16 13
2020 Communications or public affairs 39 39 17 4 2 0 0 77 6 111
2020 Access to information and privacy 42 51 8 0 0 0 0 92 0 10
2020 Security 30 56 0 4 10 0 0 86 14 23
2020 Science and technology 39 42 10 6 2 0 0 82 9 1180
2020 Library services 32 35 20 12 0 0 0 67 12 24
2020 Administration and operations 41 38 11 7 3 0 0 79 10 391
2020 Human resources 48 36 9 3 4 0 0 84 7 178
2020 Financial management 36 41 15 6 2 0 0 77 8 201
2020 Procurement 37 45 12 6 0 0 0 82 6 33
2020 Real property 58 24 3 15 0 0 0 83 15 31
2020 Materiel management 42 32 15 0 12 0 0 73 12 17
2020 Information management 43 43 3 7 5 0 0 85 12 53
2020 Information technology 45 40 7 5 4 0 0 84 8 177
2020 Internal audit 23 42 28 7 0 0 0 65 7 14
2020 Evaluation 22 49 6 23 0 0 0 71 23 18
2020 Data sciences 44 34 12 10 0 0 0 79 10 50
2020 Policy 40 42 9 6 1 0 0 83 8 290
2020 Project management 38 46 6 9 2 0 0 84 10 118
2020 Other services to the public 36 41 15 5 3 0 0 77 8 60
2020 None of the above 33 45 11 9 2 0 0 78 11 196
2019 Client contact centre 45 34 16 0 4 0 0 79 4 37
2019 Federal regulators 52 31 5 5 7 0 0 83 12 16
2019 Compliance, inspection and enforcement 37 10 20 26 6 0 0 47 33 18
2019 Communications or public affairs 39 49 3 8 1 0 0 88 9 124
2019 Access to information and privacy 52 48 0 0 0 0 0 100 0 13
2019 Security 45 35 12 3 5 0 0 80 8 29
2019 Science and technology 41 40 10 6 3 0 0 81 9 1506
2019 Library services 26 44 22 3 6 0 0 69 9 28
2019 Administration and operations 36 40 12 8 4 0 0 76 12 408
2019 Human resources 42 38 9 9 3 0 0 80 11 181
2019 Financial management 31 46 14 5 4 0 0 77 9 211
2019 Procurement 42 34 20 2 2 0 0 75 5 43
2019 Real property 34 53 13 1 0 0 0 86 1 44
2019 Materiel management 28 44 14 4 10 0 0 71 14 24
2019 Information management 29 40 14 4 14 0 0 69 17 67
2019 Information technology 40 41 8 8 2 1 0 82 10 173
2019 Internal audit 29 30 20 10 10 0 0 59 20 10
2019 Evaluation 38 23 16 8 15 0 0 61 23 25
2019 Data sciences 44 34 11 9 2 0 0 78 11 70
2019 Policy 33 47 9 7 4 0 0 80 11 294
2019 Project management 39 37 11 5 8 0 0 76 13 113
2019 Other services to the public 52 34 8 4 1 0 0 86 6 79
2019 None of the above 40 37 10 8 5 0 0 77 13 243
2018 Client contact centre 36 41 15 5 2 0 0 77 8 30
2018 Federal regulators 35 33 6 11 14 0 0 69 25 16
2018 Compliance, inspection and enforcement 25 38 27 0 10 0 0 63 10 11
2018 Communications or public affairs 37 45 7 9 3 0 0 82 12 96
2018 Security 53 47 0 0 0 0 0 100 0 13
2018 Science and technology 38 42 11 5 4 0 0 80 9 1094
2018 Library services 20 60 16 4 0 0 0 80 4 25
2018 Administration and operations 29 42 15 8 5 0 0 71 14 323
2018 Human resources 24 51 10 11 4 0 0 74 16 156
2018 Financial management 34 41 16 6 4 0 0 75 10 185
2018 Procurement 35 46 11 7 2 0 0 81 8 45
2018 Real property 49 51 0 0 0 0 0 100 0 21
2018 Materiel management 30 34 33 3 0 0 0 64 3 20
2018 Information management 18 39 16 12 15 0 0 57 27 66
2018 Information technology 22 52 12 10 4 0 0 74 14 129
2018 Internal audit 20 40 0 21 18 0 0 61 39 10
2018 Evaluation 21 44 0 26 9 0 0 65 35 20
2018 Data sciences 41 35 12 11 0 0 0 76 11 33
2018 Policy 36 42 12 7 4 0 0 78 10 210
2018 Project management 39 43 7 6 5 0 0 83 10 109
2018 Other services to the public 33 52 9 6 0 0 0 85 6 51
2018 None of the above 35 41 10 8 5 0 1 77 13 170
2017 Client contact centre 27 44 8 14 9 0 0 70 22 34
2017 Federal regulators 47 31 17 4 0 0 0 79 4 19
2017 Compliance, inspection and enforcement 31 53 7 9 0 0 0 84 9 13
2017 Communications or public affairs 26 54 5 12 3 0 0 80 15 101
2017 Access to information and privacy 34 29 14 16 7 0 0 63 23 12
2017 Security 45 37 9 9 0 0 0 82 9 21
2017 Science and technology 41 42 8 6 3 0 0 83 9 1339
2017 Library services 42 43 6 4 4 0 0 86 8 29
2017 Administration and operations 32 45 11 8 2 0 0 78 11 395
2017 Human resources 27 45 10 9 9 0 0 71 19 210
2017 Financial management 29 44 15 9 2 0 0 73 11 196
2017 Procurement 16 67 2 11 4 0 0 83 15 40
2017 Real property 53 44 3 0 0 0 0 97 0 23
2017 Materiel management 45 35 5 10 5 0 0 80 15 16
2017 Information management 28 35 13 16 9 0 0 63 24 73
2017 Information technology 39 43 8 6 4 0 0 81 10 150
2017 Evaluation 16 58 6 6 13 0 0 75 19 15
2017 Data sciences 28 49 9 7 2 0 5 82 9 35
2017 Policy 32 49 9 7 2 1 0 81 9 228
2017 Project management 31 49 6 9 5 0 0 80 14 108
2017 Other services to the public 32 53 9 5 1 0 0 85 6 72
2017 None of the above 39 41 7 7 5 0 0 80 13 283
2014 Client contact centre 16 55 19 3 7 0 0 71 10 42
2014 Federal regulators 40 38 4 19 0 0 0 77 19 31
2014 Compliance, inspection and enforcement 15 43 21 21 0 0 0 57 21 14
2014 Communications or public affairs 25 49 14 6 6 0 0 74 12 107
2014 Security 64 24 6 3 3 0 0 88 6 20
2014 Science and technology 32 47 9 8 5 0 0 79 12 1216
2014 Library services 36 38 0 22 4 0 0 74 26 22
2014 Administration and operations 25 51 10 7 6 0 0 76 13 468
2014 Human resources 40 35 16 7 3 0 0 75 9 186
2014 Financial management 32 37 16 10 4 0 0 69 15 232
2014 Procurement 26 62 2 7 2 0 0 88 9 40
2014 Real property 37 44 15 2 3 0 0 80 4 41
2014 Materiel management 67 26 0 7 0 0 0 93 7 25
2014 Information management 24 32 14 18 12 0 0 57 29 79
2014 Information technology 26 40 14 14 6 0 0 66 20 185
2014 Internal audit 9 81 9 0 0 0 0 91 0 10
2014 Evaluation 41 36 6 12 6 0 0 76 18 17
2014 Other services to the public 34 38 12 10 6 0 0 72 16 179
2014 None of the above 32 40 11 11 6 0 0 72 17 442

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 30 8 11 0 0 0 82 11 23
2020 Federal regulators 44 44 6 6 0 0 0 88 6 15
2020 Compliance, inspection and enforcement 65 12 0 8 15 0 0 77 23 13
2020 Communications or public affairs 40 39 9 8 3 0 1 80 11 110
2020 Access to information and privacy 49 41 9 0 0 0 0 91 0 10
2020 Security 49 25 8 8 10 0 0 74 18 24
2020 Science and technology 24 39 16 14 6 0 0 63 21 1177
2020 Library services 32 41 16 7 4 0 0 73 11 24
2020 Administration and operations 33 40 12 10 5 0 0 73 15 392
2020 Human resources 48 28 9 10 5 0 0 76 15 179
2020 Financial management 42 35 11 7 5 0 0 78 12 201
2020 Procurement 27 39 24 6 4 0 0 66 10 33
2020 Real property 30 26 17 17 8 0 2 57 25 31
2020 Materiel management 16 49 15 8 13 0 0 65 20 16
2020 Information management 56 34 2 7 2 0 0 90 8 54
2020 Information technology 46 31 10 8 6 0 0 76 14 177
2020 Internal audit 30 42 22 0 7 0 0 72 7 14
2020 Evaluation 39 40 0 22 0 0 0 78 22 18
2020 Data sciences 39 37 14 5 5 0 0 77 10 50
2020 Policy 36 44 10 7 2 0 0 80 10 291
2020 Project management 32 43 12 8 4 0 1 76 12 118
2020 Other services to the public 34 35 10 10 11 0 0 69 21 60
2020 None of the above 28 30 17 17 8 0 0 58 24 197
2019 Client contact centre 41 25 13 12 7 0 2 67 20 36
2019 Federal regulators 30 53 0 5 12 0 0 83 17 16
2019 Compliance, inspection and enforcement 31 26 22 0 21 0 0 57 21 18
2019 Communications or public affairs 38 40 10 10 1 0 0 78 11 124
2019 Access to information and privacy 35 58 7 0 0 0 0 93 0 13
2019 Security 31 43 15 8 3 0 0 74 11 28
2019 Science and technology 29 36 13 14 7 0 0 65 21 1500
2019 Library services 26 35 14 16 9 0 0 61 25 28
2019 Administration and operations 30 38 14 10 7 1 0 69 17 406
2019 Human resources 38 37 12 9 4 0 0 75 14 182
2019 Financial management 28 40 14 11 6 0 0 69 16 211
2019 Procurement 31 41 16 5 7 0 0 72 12 44
2019 Real property 29 42 18 8 3 0 0 71 11 44
2019 Materiel management 18 35 21 17 9 0 0 53 26 24
2019 Information management 32 38 7 19 4 0 0 71 23 67
2019 Information technology 33 44 6 11 5 0 0 77 17 177
2019 Internal audit 20 39 20 0 20 0 0 59 20 10
2019 Evaluation 22 43 8 8 19 0 0 66 27 25
2019 Data sciences 39 34 14 8 3 2 0 75 11 71
2019 Policy 35 43 7 11 3 1 0 78 14 294
2019 Project management 28 41 11 12 9 0 0 69 21 113
2019 Other services to the public 40 31 11 10 8 0 0 71 18 80
2019 None of the above 32 36 11 14 7 0 0 68 21 243
2018 Client contact centre 21 36 18 15 11 0 0 57 25 30
2018 Federal regulators 28 35 12 20 5 0 0 63 25 16
2018 Compliance, inspection and enforcement 9 34 19 18 21 0 0 43 39 11
2018 Communications or public affairs 40 38 9 11 2 0 0 78 13 96
2018 Security 30 45 9 9 7 0 0 75 16 13
2018 Science and technology 23 34 18 14 10 0 0 57 25 1101
2018 Library services 24 25 28 8 16 0 0 49 23 25
2018 Administration and operations 30 35 12 16 6 0 0 66 22 324
2018 Human resources 31 37 14 12 6 1 0 68 18 156
2018 Financial management 25 40 16 11 7 0 0 66 18 183
2018 Procurement 34 40 8 10 8 0 0 75 17 45
2018 Real property 25 41 24 0 7 3 0 68 7 21
2018 Materiel management 28 34 35 0 3 0 0 62 3 20
2018 Information management 24 40 13 7 15 0 0 65 22 67
2018 Information technology 26 33 13 16 8 0 3 62 25 131
2018 Internal audit 21 40 0 0 39 0 0 61 39 10
2018 Evaluation 21 26 9 30 13 0 0 47 44 20
2018 Data sciences 17 58 20 2 2 0 0 75 4 33
2018 Policy 31 40 11 9 7 2 0 72 16 211
2018 Project management 35 28 16 10 10 1 1 64 20 109
2018 Other services to the public 36 27 17 12 8 0 0 63 20 50
2018 None of the above 26 36 15 8 15 0 1 63 22 171
2017 Client contact centre 21 49 16 9 5 0 0 70 14 34
2017 Federal regulators 24 54 6 11 4 0 0 78 16 19
2017 Compliance, inspection and enforcement 8 40 22 22 9 0 0 48 31 13
2017 Communications or public affairs 37 34 10 15 5 0 0 71 19 101
2017 Access to information and privacy 37 22 7 21 13 0 0 59 34 12
2017 Security 32 46 4 9 9 0 0 78 18 21
2017 Science and technology 27 36 14 13 9 1 0 64 22 1336
2017 Library services 35 25 17 12 11 0 0 60 23 29
2017 Administration and operations 31 35 15 11 7 1 0 67 18 395
2017 Human resources 34 32 10 15 9 0 0 66 24 210
2017 Financial management 26 44 15 7 7 0 1 70 15 196
2017 Procurement 18 43 7 11 11 9 0 68 24 40
2017 Real property 37 38 22 3 0 0 0 75 3 23
2017 Materiel management 29 50 16 5 0 0 0 80 5 16
2017 Information management 23 41 12 15 9 0 0 64 24 73
2017 Information technology 32 37 13 12 5 1 0 69 17 150
2017 Evaluation 19 45 12 6 18 0 0 64 24 15
2017 Data sciences 27 48 4 16 5 0 0 75 21 35
2017 Policy 35 36 12 13 3 0 0 71 17 227
2017 Project management 33 36 14 9 8 0 0 69 17 108
2017 Other services to the public 29 42 14 10 5 0 0 71 15 72
2017 None of the above 30 39 10 8 13 1 0 69 21 282
2014 Client contact centre 32 19 25 14 10 0 0 51 24 42
2014 Federal regulators 38 34 5 20 3 0 0 72 23 31
2014 Compliance, inspection and enforcement 7 43 21 28 0 0 0 50 28 14
2014 Communications or public affairs 27 42 11 16 5 0 0 69 20 107
2014 Security 55 30 3 9 3 0 0 85 12 20
2014 Science and technology 18 34 19 18 11 0 0 52 29 1216
2014 Library services 38 27 8 13 14 0 0 65 27 22
2014 Administration and operations 26 29 21 13 10 0 0 56 23 469
2014 Human resources 43 34 8 9 5 0 0 78 14 185
2014 Financial management 25 31 27 10 7 0 0 56 17 232
2014 Procurement 22 38 14 10 17 0 0 60 26 40
2014 Real property 26 25 34 11 4 0 0 51 15 41
2014 Materiel management 64 18 8 3 8 0 0 82 10 25
2014 Information management 20 33 13 14 20 0 0 53 34 79
2014 Information technology 19 42 13 17 9 0 1 61 26 185
2014 Internal audit 20 71 9 0 0 0 0 91 0 10
2014 Evaluation 35 30 24 0 12 0 0 65 12 17
2014 Other services to the public 16 38 21 18 7 0 0 54 25 179
2014 None of the above 26 31 17 14 11 0 0 58 25 441

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 37 9 4 3 0 0 84 7 23
2020 Federal regulators 32 56 6 6 0 0 0 88 6 15
2020 Compliance, inspection and enforcement 64 15 7 15 0 0 0 79 15 13
2020 Communications or public affairs 43 41 9 4 2 0 1 85 6 109
2020 Access to information and privacy 42 34 24 0 0 0 0 76 0 10
2020 Security 53 34 4 9 0 0 0 87 9 24
2020 Science and technology 36 40 12 9 3 0 0 77 12 1176
2020 Library services 21 67 0 4 8 0 0 88 12 23
2020 Administration and operations 35 40 14 8 3 0 0 75 12 389
2020 Human resources 41 36 9 9 5 0 0 77 14 179
2020 Financial management 40 41 11 6 1 0 0 81 7 200
2020 Procurement 40 49 5 5 2 0 0 88 7 32
2020 Real property 32 28 17 14 10 0 0 60 23 30
2020 Materiel management 15 43 22 8 13 0 0 57 20 16
2020 Information management 54 33 3 8 2 0 0 87 10 54
2020 Information technology 38 43 8 9 3 0 0 80 12 176
2020 Internal audit 51 35 7 7 0 0 0 86 7 14
2020 Evaluation 33 39 17 11 0 0 0 72 11 18
2020 Data sciences 34 34 16 13 2 0 0 69 15 50
2020 Policy 29 47 11 11 1 0 0 76 13 289
2020 Project management 39 43 8 10 1 0 0 82 10 118
2020 Other services to the public 29 37 21 10 3 0 0 66 13 60
2020 None of the above 27 40 16 14 2 0 0 67 17 195
2019 Client contact centre 28 50 2 13 7 0 0 78 20 37
2019 Federal regulators 38 43 13 0 7 0 0 80 7 16
2019 Compliance, inspection and enforcement 30 32 10 10 17 0 0 63 27 18
2019 Communications or public affairs 44 41 10 5 1 0 0 84 6 124
2019 Access to information and privacy 58 29 14 0 0 0 0 86 0 13
2019 Security 41 38 12 3 6 0 0 79 9 29
2019 Science and technology 35 41 12 9 4 0 0 76 12 1491
2019 Library services 26 39 23 6 6 0 0 65 12 28
2019 Administration and operations 32 45 8 10 4 0 0 78 14 401
2019 Human resources 42 34 12 7 4 0 0 76 12 180
2019 Financial management 32 49 8 6 5 0 0 81 12 211
2019 Procurement 47 38 9 4 2 0 0 85 6 44
2019 Real property 33 41 16 9 2 0 0 73 10 43
2019 Materiel management 13 52 11 6 18 0 0 65 24 24
2019 Information management 26 41 18 9 7 0 0 66 16 66
2019 Information technology 30 47 11 11 2 0 0 76 12 175
2019 Internal audit 20 49 10 10 10 0 0 70 20 10
2019 Evaluation 30 36 8 15 12 0 0 66 27 25
2019 Data sciences 33 42 12 8 4 0 0 75 13 71
2019 Policy 28 46 10 11 5 0 0 75 15 294
2019 Project management 24 53 7 11 6 0 0 77 16 111
2019 Other services to the public 35 44 14 5 2 0 0 78 8 80
2019 None of the above 33 43 8 12 4 0 0 76 16 241
2018 Client contact centre 22 51 25 0 3 0 0 73 3 29
2018 Federal regulators 40 35 5 20 0 0 0 75 20 16
2018 Compliance, inspection and enforcement 17 55 17 0 10 0 0 72 10 11
2018 Communications or public affairs 33 42 15 6 4 0 0 75 10 96
2018 Security 46 54 0 0 0 0 0 100 0 13
2018 Science and technology 33 41 13 10 3 0 0 73 14 1100
2018 Library services 16 46 12 21 4 0 0 62 25 24
2018 Administration and operations 31 36 18 9 5 0 0 67 14 323
2018 Human resources 32 37 13 13 5 0 0 69 18 157
2018 Financial management 31 47 8 8 5 0 0 79 13 185
2018 Procurement 51 23 9 11 7 0 0 74 17 45
2018 Real property 44 25 10 14 7 0 0 69 20 21
2018 Materiel management 34 40 11 12 3 0 0 74 15 20
2018 Information management 28 21 14 19 18 0 0 49 37 67
2018 Information technology 31 33 17 13 5 1 0 65 18 131
2018 Internal audit 38 30 0 11 21 0 0 68 32 10
2018 Evaluation 21 48 9 9 13 0 0 69 22 20
2018 Data sciences 10 56 9 25 0 0 0 66 25 33
2018 Policy 28 50 9 7 5 0 0 79 12 210
2018 Project management 41 40 10 7 2 0 0 81 9 109
2018 Other services to the public 43 36 8 10 3 0 0 78 14 50
2018 None of the above 29 39 15 11 5 0 1 68 17 172
2017 Client contact centre 21 43 24 10 3 0 0 63 13 34
2017 Federal regulators 20 54 4 12 9 0 0 74 22 19
2017 Compliance, inspection and enforcement 17 45 7 24 7 0 0 62 31 13
2017 Communications or public affairs 32 45 9 12 2 0 0 78 14 101
2017 Access to information and privacy 51 13 7 7 23 0 0 64 29 12
2017 Security 31 46 13 5 5 0 0 77 10 21
2017 Science and technology 35 43 10 9 3 0 0 78 12 1337
2017 Library services 17 64 6 6 7 0 0 81 13 29
2017 Administration and operations 35 41 10 11 4 0 0 76 14 395
2017 Human resources 29 39 14 13 4 0 0 69 17 209
2017 Financial management 26 47 12 9 6 0 0 73 15 196
2017 Procurement 43 33 11 9 4 0 0 75 13 40
2017 Real property 50 37 13 0 0 0 0 87 0 23
2017 Materiel management 9 36 26 25 5 0 0 44 29 16
2017 Information management 23 44 13 19 2 0 0 67 21 73
2017 Information technology 31 38 15 13 2 0 0 69 16 149
2017 Evaluation 19 50 24 6 0 0 0 70 6 15
2017 Data sciences 29 51 10 7 4 0 0 80 11 35
2017 Policy 24 52 11 8 5 0 0 76 13 228
2017 Project management 41 40 6 7 5 0 0 82 12 108
2017 Other services to the public 38 37 12 9 2 0 1 77 12 72
2017 None of the above 36 40 9 10 6 0 0 75 16 283

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 25 0 7 0 0 0 93 7 23
2020 Federal regulators 59 35 0 6 0 0 0 94 6 15
2020 Compliance, inspection and enforcement 42 42 16 0 0 0 0 84 0 13
2020 Communications or public affairs 50 36 8 4 1 0 1 87 4 110
2020 Access to information and privacy 57 43 0 0 0 0 0 100 0 10
2020 Security 57 29 4 10 0 0 0 86 10 24
2020 Science and technology 40 41 11 5 3 0 0 81 8 1170
2020 Library services 29 58 9 4 0 0 0 87 4 23
2020 Administration and operations 44 42 9 3 2 0 0 86 5 391
2020 Human resources 62 24 8 4 2 0 0 86 6 179
2020 Financial management 49 44 6 1 0 0 0 93 1 200
2020 Procurement 50 41 4 5 0 0 0 91 5 32
2020 Real property 42 25 18 11 5 0 0 66 16 30
2020 Materiel management 23 42 16 7 13 0 0 65 19 16
2020 Information management 66 24 3 4 3 0 0 90 7 53
2020 Information technology 49 35 9 3 4 0 0 84 8 177
2020 Internal audit 51 49 0 0 0 0 0 100 0 14
2020 Evaluation 44 51 6 0 0 0 0 94 0 18
2020 Data sciences 47 30 9 7 6 0 0 78 13 50
2020 Policy 49 38 6 5 1 0 0 87 6 290
2020 Project management 50 45 2 2 0 0 0 95 2 117
2020 Other services to the public 42 46 10 3 0 0 0 88 3 59
2020 None of the above 36 43 12 7 1 0 0 80 8 197
2019 Client contact centre 42 36 8 4 10 0 0 78 14 37
2019 Federal regulators 63 19 5 5 7 0 0 83 12 16
2019 Compliance, inspection and enforcement 47 32 10 0 11 0 0 78 11 18
2019 Communications or public affairs 49 40 9 2 1 0 0 89 2 125
2019 Access to information and privacy 50 43 7 0 0 0 0 93 0 13
2019 Security 47 41 5 6 0 0 0 88 6 29
2019 Science and technology 40 38 12 7 3 0 0 78 10 1495
2019 Library services 29 52 4 4 12 0 0 80 16 28
2019 Administration and operations 44 38 12 5 1 0 0 83 6 401
2019 Human resources 53 28 7 7 3 1 0 82 11 181
2019 Financial management 41 42 8 5 3 0 0 84 8 211
2019 Procurement 53 30 13 2 2 0 0 83 4 44
2019 Real property 50 39 9 2 0 0 0 89 2 44
2019 Materiel management 28 48 21 3 0 0 0 76 3 24
2019 Information management 39 38 8 11 4 0 0 77 15 66
2019 Information technology 46 41 10 2 2 0 0 86 4 177
2019 Internal audit 20 49 0 20 10 0 0 69 31 10
2019 Evaluation 42 31 11 8 8 0 0 73 15 25
2019 Data sciences 40 37 13 8 2 0 0 77 10 71
2019 Policy 50 38 6 4 2 0 0 88 6 293
2019 Project management 36 52 3 4 5 0 0 88 9 111
2019 Other services to the public 43 42 12 3 0 0 0 85 3 80
2019 None of the above 45 35 9 6 5 0 0 80 11 243
2018 Client contact centre 45 34 16 5 0 0 0 79 5 30
2018 Federal regulators 34 46 0 14 6 0 0 80 20 16
2018 Compliance, inspection and enforcement 36 45 9 0 10 0 0 80 10 11
2018 Communications or public affairs 53 38 4 5 1 0 0 91 5 96
2018 Security 38 62 0 0 0 0 0 100 0 13
2018 Science and technology 36 45 10 6 2 0 0 82 8 1100
2018 Library services 32 56 0 8 4 0 0 88 12 25
2018 Administration and operations 44 40 9 2 2 2 0 86 4 322
2018 Human resources 49 40 5 4 1 1 0 89 6 157
2018 Financial management 34 48 13 3 2 0 0 83 5 185
2018 Procurement 54 27 4 10 2 3 0 83 13 45
2018 Real property 51 38 4 0 7 0 0 90 7 21
2018 Materiel management 35 58 7 0 0 0 0 93 0 20
2018 Information management 31 37 19 11 1 0 0 69 12 67
2018 Information technology 38 46 10 6 1 0 0 83 7 129
2018 Internal audit 31 40 11 8 11 0 0 71 18 10
2018 Evaluation 36 46 14 4 0 0 0 82 4 19
2018 Data sciences 40 51 7 2 0 0 0 91 2 33
2018 Policy 57 34 4 4 1 0 0 92 4 210
2018 Project management 57 35 6 2 1 0 0 92 3 109
2018 Other services to the public 57 33 5 3 2 0 0 90 5 51
2018 None of the above 38 41 6 6 7 2 0 80 14 174
2017 Client contact centre 23 52 18 7 0 0 0 75 7 34
2017 Federal regulators 52 34 9 0 4 0 0 86 4 19
2017 Compliance, inspection and enforcement 24 50 8 0 18 0 0 74 18 12
2017 Communications or public affairs 39 48 6 5 2 0 0 87 7 101
2017 Access to information and privacy 47 23 8 23 0 0 0 70 23 12
2017 Security 44 38 4 4 0 9 0 91 5 21
2017 Science and technology 41 39 10 7 3 1 0 80 10 1335
2017 Library services 40 49 7 0 4 0 0 89 4 29
2017 Administration and operations 44 39 8 6 2 0 0 84 8 396
2017 Human resources 38 38 10 9 5 0 0 76 14 210
2017 Financial management 37 44 12 5 1 1 0 82 5 196
2017 Procurement 45 34 11 7 2 0 0 79 9 40
2017 Real property 52 35 6 6 0 0 0 87 6 23
2017 Materiel management 54 31 10 5 0 0 0 85 5 16
2017 Information management 37 47 5 10 1 0 0 84 11 73
2017 Information technology 42 42 10 4 2 1 0 84 6 150
2017 Evaluation 26 55 6 6 6 0 0 81 13 15
2017 Data sciences 38 44 7 6 2 2 0 85 8 35
2017 Policy 42 42 9 5 2 0 0 84 7 227
2017 Project management 49 35 10 6 0 0 0 84 6 108
2017 Other services to the public 46 41 8 1 4 0 0 87 5 72
2017 None of the above 40 41 8 6 4 1 0 82 10 282
2014 Client contact centre 41 39 5 5 10 0 0 79 15 42
2014 Federal regulators 37 46 7 3 3 0 3 86 6 31
2014 Compliance, inspection and enforcement 36 42 14 7 0 0 0 78 7 14
2014 Communications or public affairs 39 45 11 2 3 0 0 84 5 107
2014 Security 30 58 3 6 3 0 0 88 9 20
2014 Science and technology 29 43 15 9 4 1 0 72 13 1216
2014 Library services 46 23 9 18 0 4 0 72 19 22
2014 Administration and operations 35 43 12 5 4 0 1 79 8 469
2014 Human resources 52 39 4 3 1 0 0 91 5 186
2014 Financial management 37 40 15 3 3 1 0 78 7 232
2014 Procurement 30 44 17 5 5 0 0 74 10 40
2014 Real property 36 39 17 8 0 0 0 76 8 41
2014 Materiel management 72 21 2 3 0 2 0 95 3 25
2014 Information management 28 43 17 5 8 0 0 71 13 79
2014 Information technology 30 48 13 7 3 0 0 78 9 185
2014 Internal audit 58 32 9 0 0 0 0 91 0 10
2014 Evaluation 35 47 18 0 0 0 0 82 0 17
2014 Other services to the public 29 43 18 5 5 0 0 72 10 179
2014 None of the above 34 38 16 8 4 0 0 72 12 442

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 25 12 4 0 0 0 85 4 23
2020 Federal regulators 52 36 12 0 0 0 0 88 0 15
2020 Compliance, inspection and enforcement 50 35 0 15 0 0 0 85 15 13
2020 Communications or public affairs 40 41 7 7 4 0 1 82 11 110
2020 Access to information and privacy 51 21 28 0 0 0 0 72 0 10
2020 Security 41 40 0 9 10 0 0 81 19 24
2020 Science and technology 29 39 15 11 6 0 0 68 17 1178
2020 Library services 32 32 25 7 4 0 0 64 11 24
2020 Administration and operations 40 35 12 9 4 0 0 75 13 392
2020 Human resources 48 32 8 6 5 0 0 80 11 178
2020 Financial management 40 41 9 7 2 1 0 81 9 201
2020 Procurement 27 42 28 2 0 0 0 70 2 33
2020 Real property 37 21 24 8 10 0 0 58 17 31
2020 Materiel management 23 38 19 8 13 0 0 60 20 16
2020 Information management 46 44 2 4 5 0 0 90 8 54
2020 Information technology 43 35 9 6 7 0 0 78 13 177
2020 Internal audit 37 27 21 14 0 0 0 65 14 14
2020 Evaluation 28 50 10 12 0 0 0 78 12 18
2020 Data sciences 49 32 7 5 7 0 0 81 12 50
2020 Policy 42 43 7 6 3 0 0 85 9 291
2020 Project management 31 47 8 8 5 0 0 79 13 117
2020 Other services to the public 26 48 11 6 9 0 0 74 15 60
2020 None of the above 29 38 14 14 5 0 0 67 19 197
2019 Client contact centre 38 34 10 12 7 0 0 72 19 37
2019 Federal regulators 43 32 5 8 12 0 0 75 20 16
2019 Compliance, inspection and enforcement 36 27 16 15 6 0 0 63 21 18
2019 Communications or public affairs 39 44 6 8 3 0 0 83 11 125
2019 Access to information and privacy 58 29 14 0 0 0 0 86 0 13
2019 Security 37 31 24 8 0 0 0 68 8 29
2019 Science and technology 33 37 12 11 6 0 0 70 18 1500
2019 Library services 34 34 7 9 16 0 0 68 25 28
2019 Administration and operations 34 37 11 12 5 0 0 71 17 407
2019 Human resources 43 28 14 10 5 0 0 71 16 182
2019 Financial management 31 40 15 9 5 0 0 71 14 211
2019 Procurement 31 46 7 10 6 0 0 77 16 44
2019 Real property 37 45 11 6 1 0 0 82 7 44
2019 Materiel management 21 29 20 17 14 0 0 50 30 24
2019 Information management 35 32 11 13 9 0 0 67 22 67
2019 Information technology 43 37 8 7 4 0 0 80 12 176
2019 Internal audit 20 39 10 10 20 0 0 59 31 10
2019 Evaluation 26 32 19 8 15 0 0 58 23 25
2019 Data sciences 44 35 12 7 2 0 0 79 9 71
2019 Policy 40 35 10 12 3 0 0 75 15 293
2019 Project management 31 41 9 13 6 0 0 72 19 113
2019 Other services to the public 38 43 5 8 7 0 0 81 14 80
2019 None of the above 38 33 10 9 9 0 0 72 18 244
2018 Client contact centre 39 29 11 9 11 0 0 69 20 30
2018 Federal regulators 34 35 11 0 20 0 0 69 20 16
2018 Compliance, inspection and enforcement 9 45 27 9 10 0 0 53 20 11
2018 Communications or public affairs 47 37 7 5 4 0 0 84 8 96
2018 Security 46 46 9 0 0 0 0 91 0 13
2018 Science and technology 27 39 14 12 8 0 0 66 20 1097
2018 Library services 16 49 12 20 4 0 0 65 24 25
2018 Administration and operations 29 45 8 9 8 0 0 74 18 322
2018 Human resources 32 44 9 9 6 0 0 76 15 156
2018 Financial management 26 47 16 7 4 0 0 73 11 185
2018 Procurement 38 36 5 14 7 0 0 75 21 44
2018 Real property 47 34 11 0 7 0 0 82 7 21
2018 Materiel management 19 65 3 10 3 0 0 84 13 20
2018 Information management 21 45 14 10 10 0 0 66 20 66
2018 Information technology 29 41 12 11 6 1 0 71 17 129
2018 Internal audit 21 32 11 8 21 8 0 57 31 10
2018 Evaluation 17 23 13 28 18 0 0 41 46 19
2018 Data sciences 30 49 11 10 0 0 0 79 10 33
2018 Policy 38 39 9 7 7 0 0 77 14 209
2018 Project management 38 37 13 9 4 0 0 74 13 110
2018 Other services to the public 49 28 7 12 4 0 0 78 15 50
2018 None of the above 29 37 14 9 12 0 0 66 21 173
2017 Client contact centre 8 65 18 4 5 0 0 72 9 34
2017 Federal regulators 42 34 14 6 4 0 0 76 10 19
2017 Compliance, inspection and enforcement 18 41 15 8 18 0 0 59 25 12
2017 Communications or public affairs 34 37 10 14 4 1 0 71 18 101
2017 Access to information and privacy 37 36 14 7 7 0 0 72 13 12
2017 Security 36 46 4 4 9 0 0 82 13 21
2017 Science and technology 31 38 12 11 8 0 0 70 18 1337
2017 Library services 31 39 10 9 11 0 0 70 20 28
2017 Administration and operations 31 40 14 7 7 1 0 71 14 395
2017 Human resources 31 37 12 12 9 0 0 68 20 210
2017 Financial management 24 45 15 9 7 0 0 69 16 196
2017 Procurement 38 35 7 5 15 0 0 73 20 40
2017 Real property 37 44 16 3 0 0 0 81 3 23
2017 Materiel management 25 45 26 5 0 0 0 69 5 16
2017 Information management 25 39 18 14 5 0 0 64 19 72
2017 Information technology 37 41 9 8 5 0 0 78 13 150
2017 Evaluation 19 49 6 13 13 0 0 68 25 15
2017 Data sciences 24 48 14 6 5 2 0 75 11 35
2017 Policy 35 37 11 14 4 0 0 72 18 227
2017 Project management 35 36 12 13 4 0 0 71 17 108
2017 Other services to the public 37 38 17 5 4 0 0 75 8 72
2017 None of the above 35 37 10 5 12 1 0 72 18 283

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 75 21 0 4 0 0 0 96 4 23
2020 Federal regulators 51 36 13 0 0 0 0 87 0 15
2020 Compliance, inspection and enforcement 77 15 0 8 0 0 0 92 8 13
2020 Communications or public affairs 51 36 7 4 1 0 1 88 5 109
2020 Security 58 28 4 5 5 0 0 86 10 24
2020 Science and technology 57 31 8 3 1 0 0 88 4 1174
2020 Library services 49 33 18 0 0 0 0 82 0 23
2020 Administration and operations 51 35 10 3 2 0 0 86 5 390
2020 Human resources 62 26 7 3 2 0 0 88 5 179
2020 Financial management 56 34 7 2 1 0 0 90 3 201
2020 Procurement 57 28 14 0 0 0 0 86 0 33
2020 Real property 71 26 3 0 0 0 0 97 0 30
2020 Materiel management 57 23 8 0 13 0 0 80 13 16
2020 Information management 54 38 3 2 3 0 0 92 5 54
2020 Information technology 55 32 7 3 3 0 0 87 6 175
2020 Internal audit 45 41 8 7 0 0 0 85 7 14
2020 Evaluation 39 49 0 12 0 0 0 88 12 18
2020 Data sciences 50 30 14 6 0 0 0 80 6 50
2020 Policy 53 35 8 3 1 0 0 88 4 287
2020 Project management 61 32 3 3 1 0 0 93 4 116
2020 Other services to the public 54 30 11 5 0 0 0 84 5 60
2020 None of the above 53 28 12 7 0 0 0 81 7 196
2019 Client contact centre 55 29 5 7 4 0 0 84 11 37
2019 Federal regulators 70 18 5 0 7 0 0 88 7 16
2019 Compliance, inspection and enforcement 49 33 12 0 7 0 0 82 7 17
2019 Communications or public affairs 51 36 9 4 0 0 0 87 4 124
2019 Access to information and privacy 64 29 7 0 0 0 0 93 0 13
2019 Security 64 21 6 5 3 0 0 85 8 28
2019 Science and technology 56 33 7 2 1 0 0 89 4 1496
2019 Library services 50 38 7 0 6 0 0 87 6 28
2019 Administration and operations 49 34 11 4 2 0 0 83 5 404
2019 Human resources 52 33 11 3 2 0 0 84 4 180
2019 Financial management 46 39 9 4 2 0 0 85 6 211
2019 Procurement 60 24 14 2 0 0 0 84 2 44
2019 Real property 69 22 9 0 0 0 0 91 0 44
2019 Materiel management 33 45 12 3 6 0 0 79 10 24
2019 Information management 45 26 15 8 6 0 0 71 14 65
2019 Information technology 53 33 9 4 1 0 0 86 5 175
2019 Evaluation 34 35 11 4 15 0 0 70 19 25
2019 Data sciences 59 28 6 8 0 0 0 87 8 70
2019 Policy 48 34 11 4 2 0 0 82 7 292
2019 Project management 51 32 11 5 1 0 0 84 6 112
2019 Other services to the public 53 38 7 1 1 0 0 91 2 80
2019 None of the above 53 30 10 5 3 0 1 83 7 241
2018 Client contact centre 44 42 12 2 0 0 0 86 2 30
2018 Federal regulators 46 22 31 0 0 0 0 69 0 16
2018 Compliance, inspection and enforcement 37 43 9 0 10 0 0 80 10 11
2018 Communications or public affairs 54 32 8 5 1 0 0 86 6 96
2018 Security 85 15 0 0 0 0 0 100 0 13
2018 Science and technology 55 34 6 2 2 0 0 89 4 1091
2018 Library services 36 44 13 8 0 0 0 80 8 25
2018 Administration and operations 51 32 10 6 1 0 0 83 7 322
2018 Human resources 46 28 21 4 1 0 0 75 5 155
2018 Financial management 42 43 10 3 2 0 0 85 5 184
2018 Procurement 59 25 16 0 0 0 0 84 0 43
2018 Real property 83 17 0 0 0 0 0 100 0 21
2018 Materiel management 52 33 8 3 3 0 0 85 7 20
2018 Information management 27 49 10 14 1 0 0 75 15 67
2018 Information technology 39 44 8 7 1 1 0 84 8 129
2018 Internal audit 49 12 11 8 21 0 0 61 29 10
2018 Evaluation 27 41 5 5 23 0 0 68 28 19
2018 Data sciences 42 52 7 0 0 0 0 93 0 32
2018 Policy 47 39 7 5 0 0 0 87 6 208
2018 Project management 60 32 5 2 1 0 0 92 3 108
2018 Other services to the public 54 39 5 2 0 0 0 93 2 50
2018 None of the above 48 40 6 4 2 0 0 88 6 171
2017 Client contact centre 29 47 20 5 0 0 0 75 5 34
2017 Federal regulators 66 29 5 0 0 0 0 95 0 19
2017 Compliance, inspection and enforcement 62 38 0 0 0 0 0 100 0 13
2017 Communications or public affairs 39 47 5 10 0 0 0 85 10 101
2017 Access to information and privacy 56 21 23 0 0 0 0 77 0 12
2017 Security 49 36 0 14 0 0 0 86 14 21
2017 Science and technology 59 31 6 2 1 0 0 90 4 1332
2017 Library services 59 31 3 6 0 0 0 91 6 29
2017 Administration and operations 50 36 10 2 1 0 0 86 3 395
2017 Human resources 43 35 13 6 3 0 0 79 8 209
2017 Financial management 50 35 8 6 1 0 0 85 7 196
2017 Procurement 61 28 6 4 0 0 0 89 4 40
2017 Real property 78 22 0 0 0 0 0 100 0 23
2017 Materiel management 75 20 5 0 0 0 0 95 0 16
2017 Information management 42 33 17 5 4 0 0 75 9 73
2017 Information technology 56 31 8 4 1 0 0 87 5 150
2017 Evaluation 29 52 19 0 0 0 0 81 0 15
2017 Data sciences 45 37 11 0 2 0 5 87 2 35
2017 Policy 44 40 10 4 1 0 0 85 6 227
2017 Project management 59 25 10 5 1 0 0 84 6 106
2017 Other services to the public 45 43 9 2 0 0 0 89 2 72
2017 None of the above 53 36 7 2 3 0 0 89 4 282
2014 Client contact centre 32 57 3 3 5 0 0 88 8 42
2014 Federal regulators 72 22 3 3 0 0 0 94 3 31
2014 Compliance, inspection and enforcement 57 36 7 0 0 0 0 93 0 14
2014 Communications or public affairs 54 29 10 5 3 0 0 83 8 107
2014 Security 82 12 3 0 3 0 0 94 3 20
2014 Science and technology 61 28 7 2 1 0 0 89 3 1214
2014 Library services 56 31 8 5 0 0 0 87 5 22
2014 Administration and operations 57 32 6 3 2 0 0 90 5 469
2014 Human resources 67 26 4 2 1 0 0 93 3 186
2014 Financial management 62 29 7 2 1 0 0 91 2 231
2014 Procurement 73 25 2 0 0 0 0 98 0 40
2014 Real property 69 24 6 1 0 0 0 93 1 41
2014 Materiel management 82 18 0 0 0 0 0 100 0 25
2014 Information management 50 31 11 5 3 0 0 81 8 79
2014 Information technology 56 26 10 6 2 0 0 82 8 184
2014 Internal audit 51 39 9 0 0 0 0 91 0 10
2014 Evaluation 59 30 6 6 0 0 0 88 6 17
2014 Other services to the public 64 26 6 3 0 0 0 91 3 179
2014 None of the above 59 25 12 2 2 0 0 84 4 442

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 50 9 3 0 0 0 88 3 23
2020 Federal regulators 52 34 14 0 0 0 0 86 0 15
2020 Compliance, inspection and enforcement 69 8 7 8 8 0 0 77 16 13
2020 Communications or public affairs 37 44 7 8 4 0 0 80 13 109
2020 Security 49 28 8 10 5 0 0 77 15 24
2020 Science and technology 30 42 12 12 4 0 0 72 15 1176
2020 Library services 16 52 11 20 0 0 0 69 20 24
2020 Administration and operations 37 41 10 9 3 0 0 78 12 389
2020 Human resources 49 36 4 8 3 0 0 84 11 178
2020 Financial management 34 49 10 4 3 0 0 83 7 200
2020 Procurement 35 45 16 5 0 0 0 80 5 33
2020 Real property 26 51 14 5 5 0 0 77 10 31
2020 Materiel management 27 34 15 12 13 0 0 61 24 16
2020 Information management 49 42 2 3 3 0 0 92 7 54
2020 Information technology 40 38 12 5 6 0 0 77 11 176
2020 Internal audit 37 55 7 0 0 0 0 93 0 14
2020 Evaluation 33 28 16 23 0 0 0 61 23 18
2020 Data sciences 42 39 9 7 3 0 0 81 10 50
2020 Policy 38 47 7 7 1 0 0 85 8 291
2020 Project management 35 48 8 7 2 0 0 83 9 118
2020 Other services to the public 30 33 16 11 11 0 0 63 22 60
2020 None of the above 28 41 14 12 5 0 0 69 17 197
2019 Client contact centre 35 25 18 12 9 0 0 61 22 37
2019 Federal regulators 50 25 8 5 12 0 0 75 17 16
2019 Compliance, inspection and enforcement 36 27 6 20 11 0 0 63 31 18
2019 Communications or public affairs 42 34 13 9 2 0 0 76 11 124
2019 Access to information and privacy 44 49 0 0 0 7 0 100 0 13
2019 Security 41 32 21 4 3 0 0 73 7 28
2019 Science and technology 34 39 13 10 5 0 0 73 14 1493
2019 Library services 22 46 3 10 19 0 0 68 29 28
2019 Administration and operations 37 37 10 10 5 1 0 75 15 404
2019 Human resources 44 35 10 6 4 1 0 80 10 179
2019 Financial management 32 40 14 9 5 0 0 72 15 209
2019 Procurement 34 35 20 8 2 0 0 69 11 43
2019 Real property 39 40 16 5 0 0 0 79 5 44
2019 Materiel management 31 31 15 17 6 0 0 62 23 24
2019 Information management 33 34 8 16 4 4 0 70 21 67
2019 Information technology 37 40 13 6 5 0 0 77 10 176
2019 Internal audit 19 61 0 0 20 0 0 80 20 10
2019 Evaluation 19 41 12 12 16 0 0 60 28 24
2019 Data sciences 46 30 14 9 1 0 0 76 10 71
2019 Policy 35 40 11 9 5 0 0 75 14 289
2019 Project management 34 41 11 8 5 0 2 76 13 113
2019 Other services to the public 31 37 9 10 9 4 0 70 20 78
2019 None of the above 37 35 14 10 5 0 0 71 15 242
2018 Client contact centre 35 33 10 14 9 0 0 68 23 30
2018 Federal regulators 35 28 20 11 6 0 0 63 17 16
2018 Compliance, inspection and enforcement 18 62 0 9 10 0 0 80 20 11
2018 Communications or public affairs 41 41 8 8 2 0 0 82 10 95
2018 Security 44 56 0 0 0 0 0 100 0 13
2018 Science and technology 27 41 15 10 7 0 0 68 17 1090
2018 Library services 16 44 20 13 8 0 0 60 20 25
2018 Administration and operations 30 33 17 12 6 1 1 65 18 321
2018 Human resources 33 37 10 15 5 1 0 70 20 157
2018 Financial management 33 44 12 8 3 0 0 77 11 184
2018 Procurement 26 45 8 17 4 0 0 72 21 45
2018 Real property 51 22 21 7 0 0 0 72 7 21
2018 Materiel management 28 60 3 10 0 0 0 87 10 20
2018 Information management 31 32 19 12 5 0 0 64 17 67
2018 Information technology 29 39 16 6 7 1 3 70 13 130
2018 Internal audit 31 29 11 0 21 0 8 66 23 10
2018 Evaluation 17 42 19 8 14 0 0 59 22 19
2018 Data sciences 35 54 7 2 2 0 0 89 4 33
2018 Policy 35 44 9 4 6 3 0 81 10 210
2018 Project management 42 36 10 7 4 1 0 79 11 110
2018 Other services to the public 32 42 13 7 5 0 0 74 12 49
2018 None of the above 27 38 13 10 12 0 1 65 22 173
2017 Client contact centre 27 43 16 7 7 0 0 70 15 34
2017 Federal regulators 59 37 0 0 4 0 0 96 4 19
2017 Compliance, inspection and enforcement 15 38 7 14 25 0 0 53 40 13
2017 Communications or public affairs 31 42 15 7 5 0 0 73 12 101
2017 Access to information and privacy 43 42 8 7 0 0 0 86 7 12
2017 Security 47 40 0 9 5 0 0 87 13 21
2017 Science and technology 34 43 11 8 5 0 0 77 13 1329
2017 Library services 31 40 0 26 4 0 0 70 30 29
2017 Administration and operations 33 45 10 8 4 0 0 78 12 393
2017 Human resources 28 36 14 13 9 0 0 64 22 208
2017 Financial management 24 48 12 11 4 0 0 73 15 196
2017 Procurement 36 40 4 11 9 0 0 77 20 40
2017 Real property 50 22 19 10 0 0 0 71 10 23
2017 Materiel management 45 35 5 10 5 0 0 80 14 16
2017 Information management 35 36 14 7 7 0 0 71 15 73
2017 Information technology 47 30 12 10 2 0 0 76 12 150
2017 Evaluation 45 19 11 19 6 0 0 63 25 15
2017 Data sciences 29 46 14 6 5 0 0 75 11 35
2017 Policy 36 41 11 9 3 0 0 77 12 227
2017 Project management 39 41 7 11 2 0 0 80 13 107
2017 Other services to the public 34 45 10 7 2 0 0 80 10 72
2017 None of the above 32 39 11 9 8 0 0 71 18 280
2014 Client contact centre 28 39 17 5 10 0 0 67 16 42
2014 Federal regulators 24 42 22 12 0 0 0 66 12 31
2014 Compliance, inspection and enforcement 21 50 14 7 7 0 0 71 14 14
2014 Communications or public affairs 28 46 9 10 6 0 1 74 17 107
2014 Security 61 24 6 9 0 0 0 85 9 20
2014 Science and technology 21 44 13 13 9 1 0 65 22 1216
2014 Library services 19 51 4 13 13 0 0 70 26 22
2014 Administration and operations 26 41 12 12 8 0 0 68 20 469
2014 Human resources 28 34 16 10 7 0 6 66 17 186
2014 Financial management 25 41 8 18 8 0 0 66 26 232
2014 Procurement 20 44 12 14 10 0 0 64 24 40
2014 Real property 38 37 16 4 5 0 0 75 9 41
2014 Materiel management 61 23 2 13 0 0 0 85 13 25
2014 Information management 24 45 6 11 13 0 0 70 24 79
2014 Information technology 22 47 9 14 8 0 0 69 22 185
2014 Internal audit 41 48 11 0 0 0 0 89 0 10
2014 Evaluation 23 41 24 6 6 0 0 65 12 17
2014 Other services to the public 25 40 11 15 9 0 0 65 24 179
2014 None of the above 26 40 13 11 7 0 3 68 18 441

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 37 16 3 0 0 0 80 3 23
2020 Federal regulators 72 14 14 0 0 0 0 86 0 15
2020 Compliance, inspection and enforcement 71 13 0 8 8 0 0 84 16 13
2020 Communications or public affairs 39 34 20 3 4 0 0 73 8 110
2020 Access to information and privacy 59 17 15 9 0 0 0 76 9 10
2020 Security 53 37 5 0 5 0 0 90 5 24
2020 Science and technology 40 34 14 8 3 0 0 75 11 1177
2020 Library services 25 48 16 7 4 0 0 73 11 24
2020 Administration and operations 38 39 13 6 3 0 0 78 9 391
2020 Human resources 54 29 6 7 4 0 0 83 11 179
2020 Financial management 39 41 13 5 2 0 0 80 7 200
2020 Procurement 37 40 16 5 2 0 0 76 7 32
2020 Real property 31 35 22 3 10 0 0 66 12 31
2020 Materiel management 27 30 16 15 13 0 0 57 27 16
2020 Information management 68 25 3 2 2 0 0 93 3 54
2020 Information technology 47 34 8 6 6 0 0 81 12 177
2020 Internal audit 43 50 0 7 0 0 0 93 7 14
2020 Evaluation 50 28 0 17 0 6 0 82 18 18
2020 Data sciences 59 26 3 8 3 0 0 85 12 50
2020 Policy 41 39 14 4 2 0 0 80 6 290
2020 Project management 41 34 13 8 5 0 0 74 13 118
2020 Other services to the public 30 41 16 10 3 0 0 70 14 60
2020 None of the above 31 31 21 10 7 0 0 62 17 197
2019 Client contact centre 41 30 15 7 7 0 0 71 14 37
2019 Federal regulators 56 19 0 13 12 0 0 75 25 16
2019 Compliance, inspection and enforcement 37 27 10 0 26 0 0 64 26 18
2019 Communications or public affairs 45 38 11 5 2 0 0 82 7 124
2019 Access to information and privacy 57 36 7 0 0 0 0 93 0 13
2019 Security 37 39 12 6 6 0 0 76 12 29
2019 Science and technology 40 35 14 7 4 0 0 75 12 1494
2019 Library services 15 46 6 17 16 0 0 61 33 28
2019 Administration and operations 41 35 13 6 5 1 0 77 10 406
2019 Human resources 46 37 9 5 3 0 0 83 8 181
2019 Financial management 36 38 11 10 4 0 0 75 14 211
2019 Procurement 36 28 28 2 7 0 0 63 9 44
2019 Real property 40 44 12 4 0 0 0 84 4 44
2019 Materiel management 25 52 10 3 9 0 0 77 13 24
2019 Information management 39 32 11 11 8 0 0 71 19 67
2019 Information technology 43 41 8 2 5 1 0 84 7 176
2019 Internal audit 10 59 20 0 10 0 0 69 10 10
2019 Evaluation 22 27 20 11 19 0 0 50 30 25
2019 Data sciences 56 22 13 8 1 0 0 78 9 70
2019 Policy 36 37 11 12 4 0 0 73 16 294
2019 Project management 40 36 9 9 6 0 0 76 15 112
2019 Other services to the public 39 34 8 12 6 1 0 74 18 79
2019 None of the above 37 33 16 10 5 0 0 69 15 244
2018 Client contact centre 34 32 15 9 9 0 0 66 18 29
2018 Federal regulators 28 35 5 31 0 0 0 64 31 16
2018 Compliance, inspection and enforcement 17 37 27 9 10 0 0 54 20 11
2018 Communications or public affairs 42 25 22 8 2 0 0 68 10 95
2018 Security 55 36 0 9 0 0 0 91 9 13
2018 Science and technology 36 37 13 8 6 0 0 73 13 1096
2018 Library services 20 41 20 12 8 0 0 60 20 25
2018 Administration and operations 34 36 15 9 6 0 0 70 15 320
2018 Human resources 29 43 13 8 6 0 0 72 15 154
2018 Financial management 32 45 13 7 3 0 0 78 10 184
2018 Procurement 28 46 12 7 6 0 0 75 13 45
2018 Real property 67 9 17 0 7 0 0 76 7 21
2018 Materiel management 36 40 18 7 0 0 0 76 7 19
2018 Information management 27 39 14 12 9 0 0 66 21 66
2018 Information technology 33 37 12 7 7 3 0 73 14 129
2018 Internal audit 21 32 11 8 21 0 8 57 31 10
2018 Evaluation 17 28 28 13 14 0 0 45 27 19
2018 Data sciences 45 40 9 4 2 0 0 85 6 33
2018 Policy 38 38 11 8 5 0 0 76 13 208
2018 Project management 40 36 10 9 4 0 1 77 13 109
2018 Other services to the public 34 41 5 18 2 0 0 75 20 51
2018 None of the above 30 38 13 8 11 0 0 68 19 173
2017 Client contact centre 21 41 23 7 7 0 0 63 15 34
2017 Federal regulators 55 25 5 10 4 0 0 80 15 19
2017 Compliance, inspection and enforcement 15 40 7 22 16 0 0 55 38 13
2017 Communications or public affairs 35 39 14 9 4 0 0 74 13 101
2017 Access to information and privacy 46 48 0 7 0 0 0 93 7 12
2017 Security 40 38 9 4 9 0 0 78 13 21
2017 Science and technology 42 37 11 6 4 0 0 79 10 1331
2017 Library services 28 27 23 19 4 0 0 54 23 29
2017 Administration and operations 37 39 14 5 5 0 0 76 10 393
2017 Human resources 39 30 12 11 7 0 0 70 18 209
2017 Financial management 30 46 13 7 3 0 1 77 11 196
2017 Procurement 38 39 7 11 5 0 0 78 15 40
2017 Real property 46 28 22 3 0 0 0 75 3 23
2017 Materiel management 45 14 11 25 5 0 0 59 30 16
2017 Information management 38 33 17 10 2 0 0 70 13 72
2017 Information technology 44 31 13 8 4 0 0 75 12 150
2017 Evaluation 44 26 0 13 18 0 0 70 30 15
2017 Data sciences 27 50 12 7 5 0 0 77 12 35
2017 Policy 34 37 12 12 4 0 0 71 17 226
2017 Project management 47 37 6 8 3 0 0 83 11 107
2017 Other services to the public 35 44 8 10 4 0 0 79 14 72
2017 None of the above 41 29 15 7 8 0 0 70 15 282
2014 Client contact centre 32 35 14 9 10 0 0 67 19 42
2014 Federal regulators 34 28 18 16 3 0 0 62 20 31
2014 Compliance, inspection and enforcement 36 42 7 14 0 0 0 79 14 14
2014 Communications or public affairs 30 44 7 11 4 1 2 77 16 107
2014 Security 61 21 6 9 3 0 0 82 12 20
2014 Science and technology 31 40 13 9 6 0 0 71 15 1217
2014 Library services 19 45 5 19 12 0 0 64 31 22
2014 Administration and operations 36 33 16 8 7 0 0 69 15 468
2014 Human resources 47 29 12 7 5 0 0 76 12 186
2014 Financial management 28 41 17 8 5 0 0 70 13 232
2014 Procurement 32 37 17 10 4 0 0 69 14 40
2014 Real property 40 38 12 5 5 0 0 78 10 41
2014 Materiel management 62 26 2 3 5 3 0 90 8 25
2014 Information management 34 30 9 14 12 0 0 64 26 79
2014 Information technology 25 35 16 13 11 0 0 60 24 185
2014 Internal audit 42 49 9 0 0 0 0 91 0 10
2014 Evaluation 29 35 12 6 18 0 0 65 23 17
2014 Other services to the public 24 43 10 11 11 0 0 68 22 179
2014 None of the above 32 36 13 11 6 0 3 70 17 442

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 46 0 3 0 0 0 97 3 23
2020 Federal regulators 59 29 6 6 0 0 0 88 6 15
2020 Compliance, inspection and enforcement 43 34 7 8 8 0 0 77 16 13
2020 Communications or public affairs 44 38 9 6 3 0 0 82 9 111
2020 Access to information and privacy 25 57 18 0 0 0 0 82 0 10
2020 Security 49 36 0 10 5 0 0 85 15 24
2020 Science and technology 24 45 16 11 3 0 1 70 14 1176
2020 Library services 32 41 16 11 0 0 0 73 11 24
2020 Administration and operations 40 39 11 7 3 0 0 79 10 389
2020 Human resources 48 35 8 7 2 0 0 83 9 177
2020 Financial management 39 44 9 6 1 0 0 83 8 201
2020 Procurement 28 60 8 4 0 0 0 88 4 33
2020 Real property 21 60 7 5 8 0 0 80 12 31
2020 Materiel management 23 52 6 7 12 0 0 75 19 17
2020 Information management 56 34 5 3 2 0 0 90 5 54
2020 Information technology 44 35 9 8 4 0 0 79 12 173
2020 Internal audit 30 57 7 7 0 0 0 86 7 14
2020 Evaluation 28 50 22 0 0 0 0 78 0 18
2020 Data sciences 33 39 15 5 8 0 0 72 13 50
2020 Policy 34 50 9 5 2 0 0 84 7 289
2020 Project management 37 52 5 6 1 0 0 88 7 118
2020 Other services to the public 31 37 17 9 5 0 2 69 14 60
2020 None of the above 30 41 16 9 3 0 0 71 12 194
2019 Client contact centre 35 36 12 7 9 0 0 71 16 37
2019 Federal regulators 51 30 8 5 7 0 0 80 12 16
2019 Compliance, inspection and enforcement 37 31 5 11 16 0 0 68 27 18
2019 Communications or public affairs 42 41 10 6 1 0 0 83 7 122
2019 Access to information and privacy 47 53 0 0 0 0 0 100 0 12
2019 Security 33 54 5 7 0 0 0 87 7 27
2019 Science and technology 31 40 14 10 3 0 2 72 14 1485
2019 Library services 35 45 0 13 6 0 0 81 19 27
2019 Administration and operations 33 46 9 7 4 0 0 80 11 397
2019 Human resources 46 29 12 10 2 0 0 76 12 178
2019 Financial management 35 41 13 8 2 1 0 76 11 205
2019 Procurement 41 45 9 2 2 0 0 86 5 43
2019 Real property 37 34 15 11 0 4 0 74 11 44
2019 Materiel management 46 28 14 9 3 0 0 74 13 24
2019 Information management 31 43 11 12 2 0 0 74 15 66
2019 Information technology 38 43 8 7 3 0 0 81 11 175
2019 Evaluation 22 47 4 11 15 0 0 69 27 25
2019 Data sciences 46 29 13 8 1 0 3 77 9 71
2019 Policy 36 42 9 9 3 1 1 78 12 292
2019 Project management 31 45 10 8 6 0 0 76 14 112
2019 Other services to the public 39 43 9 4 5 0 0 83 9 80
2019 None of the above 37 36 13 10 4 0 0 74 13 242
2018 Client contact centre 43 30 12 0 15 0 0 73 15 29
2018 Federal regulators 34 24 23 20 0 0 0 57 20 16
2018 Compliance, inspection and enforcement 9 62 9 9 10 0 0 71 20 11
2018 Communications or public affairs 38 40 14 5 3 0 0 78 7 96
2018 Security 62 38 0 0 0 0 0 100 0 13
2018 Science and technology 23 39 16 14 6 1 1 64 20 1096
2018 Library services 16 42 16 21 4 0 0 58 25 24
2018 Administration and operations 32 41 12 9 5 0 1 74 14 320
2018 Human resources 31 39 21 7 2 0 0 71 9 156
2018 Financial management 36 41 15 6 3 0 0 77 9 184
2018 Procurement 39 36 13 10 2 0 0 75 12 45
2018 Real property 48 30 16 0 7 0 0 78 7 21
2018 Materiel management 32 42 15 7 4 0 0 74 11 19
2018 Information management 21 50 12 10 7 0 0 71 16 67
2018 Information technology 29 33 19 12 6 1 0 64 17 130
2018 Internal audit 38 22 11 18 10 0 0 61 29 10
2018 Evaluation 36 14 32 9 9 0 0 50 18 19
2018 Data sciences 44 27 24 3 2 0 0 71 5 33
2018 Policy 37 38 11 7 4 2 1 77 12 208
2018 Project management 37 38 11 12 3 0 0 75 14 110
2018 Other services to the public 35 43 9 10 3 0 0 78 13 50
2018 None of the above 24 45 9 12 10 0 0 69 21 173
2017 Client contact centre 35 40 13 5 7 0 0 75 12 34
2017 Federal regulators 50 40 0 6 4 0 0 90 10 19
2017 Compliance, inspection and enforcement 17 24 16 44 0 0 0 41 44 12
2017 Communications or public affairs 37 35 8 11 6 0 3 74 18 100
2017 Access to information and privacy 36 36 14 13 0 0 0 72 13 12
2017 Security 40 51 0 0 9 0 0 91 9 21
2017 Science and technology 31 39 16 8 5 0 1 70 13 1331
2017 Library services 41 30 9 16 4 0 0 71 20 29
2017 Administration and operations 38 41 9 8 3 1 0 79 11 395
2017 Human resources 38 37 12 8 6 0 0 75 13 209
2017 Financial management 30 40 18 9 2 1 1 71 11 196
2017 Procurement 39 39 7 11 4 0 0 78 15 40
2017 Real property 49 44 7 0 0 0 0 93 0 23
2017 Materiel management 45 19 21 14 0 0 0 65 14 16
2017 Information management 31 36 19 8 6 0 0 66 15 73
2017 Information technology 42 34 8 11 4 0 1 76 15 150
2017 Evaluation 50 7 25 11 6 0 0 57 18 15
2017 Data sciences 29 41 16 4 5 5 0 74 10 35
2017 Policy 33 42 11 9 4 0 0 76 13 227
2017 Project management 46 31 9 12 0 1 0 79 12 107
2017 Other services to the public 33 43 14 5 5 0 0 76 10 72
2017 None of the above 37 36 12 7 8 0 0 73 15 281
2014 Client contact centre 32 44 14 7 3 0 0 76 10 42
2014 Federal regulators 28 35 16 18 0 0 3 65 19 31
2014 Compliance, inspection and enforcement 36 35 14 14 0 0 0 71 14 14
2014 Communications or public affairs 34 40 9 12 5 0 0 74 17 107
2014 Security 55 24 9 9 3 0 0 79 12 20
2014 Science and technology 19 39 17 13 9 1 2 59 23 1216
2014 Library services 19 46 0 18 17 0 0 65 35 22
2014 Administration and operations 34 37 15 8 6 0 0 71 14 469
2014 Human resources 47 34 8 7 3 0 0 82 10 186
2014 Financial management 36 38 15 6 5 0 0 74 11 232
2014 Procurement 37 42 7 14 0 0 0 78 14 40
2014 Real property 40 26 18 13 3 0 0 67 16 41
2014 Materiel management 72 16 5 3 5 0 0 88 7 25
2014 Information management 33 28 9 13 17 1 0 61 30 79
2014 Information technology 30 32 15 14 9 0 0 62 22 185
2014 Internal audit 31 59 9 0 0 0 0 91 0 10
2014 Evaluation 23 36 24 12 6 0 0 59 18 17
2014 Other services to the public 23 45 13 11 7 0 0 68 18 178
2014 None of the above 31 39 14 9 5 1 1 72 14 442

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 22 8 4 0 0 0 88 4 23
2020 Federal regulators 60 27 7 6 0 0 0 87 6 15
2020 Compliance, inspection and enforcement 56 25 9 0 10 0 0 81 10 12
2020 Communications or public affairs 42 40 13 3 2 0 0 82 5 111
2020 Access to information and privacy 40 60 0 0 0 0 0 100 0 10
2020 Security 49 42 5 5 0 0 0 90 5 24
2020 Science and technology 48 37 9 5 1 0 0 85 6 1178
2020 Library services 40 31 29 0 0 0 0 71 0 24
2020 Administration and operations 45 40 9 3 2 0 0 86 5 392
2020 Human resources 47 40 9 2 2 0 0 87 4 179
2020 Financial management 42 44 9 3 2 0 0 86 5 201
2020 Procurement 47 43 10 0 0 0 0 90 0 33
2020 Real property 49 31 15 5 0 0 0 80 5 31
2020 Materiel management 50 31 7 0 12 0 0 81 12 17
2020 Information management 65 25 2 3 5 0 0 90 8 54
2020 Information technology 54 34 7 3 2 0 0 88 6 177
2020 Internal audit 36 50 14 0 0 0 0 86 0 14
2020 Evaluation 27 55 6 12 0 0 0 82 12 18
2020 Data sciences 46 36 10 3 5 0 0 82 8 50
2020 Policy 44 41 8 4 3 0 0 85 7 291
2020 Project management 47 37 9 6 1 0 0 84 7 118
2020 Other services to the public 42 37 12 6 2 0 0 79 8 60
2020 None of the above 44 41 7 7 2 0 0 84 9 196
2019 Client contact centre 43 39 12 2 4 0 0 82 7 37
2019 Federal regulators 53 35 5 0 7 0 0 88 7 16
2019 Compliance, inspection and enforcement 47 21 26 0 6 0 0 68 6 18
2019 Communications or public affairs 49 40 7 4 0 0 0 90 4 125
2019 Access to information and privacy 71 21 7 0 0 0 0 93 0 12
2019 Security 59 26 3 6 5 0 0 86 11 29
2019 Science and technology 49 37 8 4 2 0 0 86 6 1505
2019 Library services 44 34 16 0 6 0 0 77 6 28
2019 Administration and operations 40 42 9 6 2 0 0 83 8 403
2019 Human resources 46 35 10 6 3 0 0 81 9 181
2019 Financial management 37 41 15 5 2 0 0 78 7 211
2019 Procurement 54 32 8 5 2 0 0 86 7 44
2019 Real property 57 34 6 3 0 0 0 90 3 44
2019 Materiel management 24 59 3 0 10 3 0 86 11 24
2019 Information management 42 32 9 6 10 1 0 75 16 67
2019 Information technology 46 36 9 7 3 0 0 82 9 177
2019 Internal audit 20 39 20 10 10 0 0 59 20 10
2019 Evaluation 26 47 8 8 12 0 0 73 19 25
2019 Data sciences 55 33 5 2 4 0 0 88 6 71
2019 Policy 42 39 9 6 3 0 0 81 10 293
2019 Project management 38 46 10 4 2 0 0 83 7 113
2019 Other services to the public 45 41 11 3 0 0 0 86 3 80
2019 None of the above 45 34 10 7 4 0 0 79 11 243
2018 Client contact centre 43 31 15 3 8 0 0 74 11 30
2018 Federal regulators 34 41 6 6 14 0 0 74 20 16
2018 Compliance, inspection and enforcement 36 27 27 0 10 0 0 63 10 11
2018 Communications or public affairs 51 36 9 3 1 0 0 87 4 96
2018 Security 69 31 0 0 0 0 0 100 0 13
2018 Science and technology 43 42 9 4 3 0 0 84 7 1096
2018 Library services 20 45 24 12 0 0 0 64 12 25
2018 Administration and operations 33 45 12 7 4 0 0 78 10 321
2018 Human resources 31 46 14 5 3 1 0 78 8 157
2018 Financial management 41 32 20 6 1 1 0 73 7 183
2018 Procurement 43 36 14 5 2 0 0 80 7 45
2018 Real property 55 45 0 0 0 0 0 100 0 21
2018 Materiel management 47 36 10 3 0 3 0 86 4 20
2018 Information management 16 46 22 10 6 0 0 62 16 67
2018 Information technology 32 46 12 7 1 1 0 79 9 129
2018 Internal audit 38 22 0 18 21 0 0 61 39 10
2018 Evaluation 22 37 5 9 28 0 0 59 37 19
2018 Data sciences 38 50 10 2 0 0 0 88 2 33
2018 Policy 43 40 10 6 1 0 0 83 7 209
2018 Project management 45 38 7 4 7 0 0 82 10 110
2018 Other services to the public 43 40 12 3 2 0 0 83 5 51
2018 None of the above 33 45 9 8 4 0 0 79 12 174
2017 Client contact centre 27 49 10 5 8 0 0 76 13 34
2017 Federal regulators 49 47 4 0 0 0 0 96 0 19
2017 Compliance, inspection and enforcement 44 31 8 18 0 0 0 75 18 12
2017 Communications or public affairs 40 37 11 11 1 1 0 77 11 101
2017 Access to information and privacy 34 36 8 16 7 0 0 70 23 12
2017 Security 49 32 10 9 0 0 0 81 9 21
2017 Science and technology 49 37 8 4 2 0 0 86 6 1331
2017 Library services 36 50 6 3 4 0 0 87 7 29
2017 Administration and operations 41 39 12 5 2 0 0 81 7 394
2017 Human resources 30 43 10 9 6 0 0 74 16 209
2017 Financial management 36 44 10 6 3 0 0 80 10 196
2017 Procurement 43 42 7 2 4 2 0 87 7 40
2017 Real property 59 38 3 0 0 0 0 97 0 23
2017 Materiel management 50 30 10 5 5 0 0 80 10 16
2017 Information management 33 39 15 7 4 1 0 73 11 73
2017 Information technology 48 32 11 8 2 0 0 79 10 150
2017 Evaluation 42 26 25 0 6 0 0 68 6 15
2017 Data sciences 47 44 4 2 2 0 0 91 4 35
2017 Policy 36 47 8 6 2 0 0 83 9 227
2017 Project management 45 38 9 5 2 0 0 83 7 107
2017 Other services to the public 41 40 11 4 2 1 0 82 7 72
2017 None of the above 45 39 7 6 3 0 0 84 8 280
2014 Client contact centre 22 51 14 6 7 0 0 74 12 42
2014 Federal regulators 47 28 12 9 0 0 3 77 10 31
2014 Compliance, inspection and enforcement 36 50 7 7 0 0 0 86 7 14
2014 Communications or public affairs 39 41 10 6 4 0 0 80 10 107
2014 Security 61 30 3 3 3 0 0 91 6 20
2014 Science and technology 41 41 10 5 2 0 0 82 7 1215
2014 Library services 33 36 9 17 0 5 0 73 18 22
2014 Administration and operations 35 44 10 6 4 0 0 80 11 468
2014 Human resources 45 32 15 5 2 0 0 78 7 186
2014 Financial management 39 38 16 4 2 0 0 78 6 232
2014 Procurement 61 27 7 5 0 0 0 88 5 40
2014 Real property 43 41 14 0 1 0 0 84 1 41
2014 Materiel management 74 21 2 2 0 0 0 96 2 25
2014 Information management 28 40 17 11 4 0 0 68 15 79
2014 Information technology 36 39 16 7 4 0 0 74 10 185
2014 Internal audit 21 79 0 0 0 0 0 100 0 10
2014 Evaluation 47 30 12 12 0 0 0 76 12 17
2014 Other services to the public 42 34 11 7 5 0 0 77 12 178
2014 None of the above 42 35 13 8 3 0 0 76 10 442

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 18 28 5 0 0 0 68 5 23
2020 Federal regulators 26 49 12 8 6 0 0 75 13 15
2020 Compliance, inspection and enforcement 29 40 24 7 0 0 0 69 7 12
2020 Communications or public affairs 34 35 17 8 5 0 1 69 13 110
2020 Access to information and privacy 55 28 0 8 9 0 0 83 17 10
2020 Security 48 20 15 9 8 0 0 68 17 24
2020 Science and technology 28 38 18 9 6 0 1 67 15 1170
2020 Library services 50 29 13 8 0 0 0 80 8 23
2020 Administration and operations 37 35 18 6 4 0 0 72 10 390
2020 Human resources 47 21 22 5 5 1 1 68 9 178
2020 Financial management 37 32 19 7 5 0 0 69 12 200
2020 Procurement 34 37 21 2 4 2 0 73 6 33
2020 Real property 36 32 21 4 7 0 0 68 11 31
2020 Materiel management 32 44 16 0 8 0 0 76 8 16
2020 Information management 55 31 7 3 3 0 0 86 7 53
2020 Information technology 31 33 22 9 5 0 0 64 14 176
2020 Internal audit 50 35 15 0 0 0 0 85 0 14
2020 Evaluation 56 39 6 0 0 0 0 94 0 18
2020 Data sciences 39 30 22 8 2 0 0 68 10 49
2020 Policy 23 31 23 16 7 0 0 54 23 290
2020 Project management 26 44 15 10 5 0 0 70 15 117
2020 Other services to the public 23 43 20 9 5 0 0 66 14 59
2020 None of the above 28 39 17 10 5 0 0 67 15 196
2019 Client contact centre 35 30 25 4 3 0 2 67 7 37
2019 Federal regulators 31 24 25 13 7 0 0 55 20 16
2019 Compliance, inspection and enforcement 49 25 10 0 16 0 0 74 16 18
2019 Communications or public affairs 48 26 19 3 2 0 1 75 6 124
2019 Access to information and privacy 78 16 0 6 0 0 0 94 6 13
2019 Security 38 37 9 6 3 0 6 80 10 29
2019 Science and technology 37 33 16 9 4 0 0 70 14 1490
2019 Library services 44 34 12 6 3 0 0 79 9 28
2019 Administration and operations 42 34 14 6 4 0 0 76 10 401
2019 Human resources 41 29 14 11 3 1 0 71 14 181
2019 Financial management 40 37 16 6 2 0 0 77 8 208
2019 Procurement 44 29 12 9 3 0 2 74 13 44
2019 Real property 44 39 9 4 5 0 0 83 9 42
2019 Materiel management 53 30 17 0 0 0 0 83 0 24
2019 Information management 49 32 16 3 0 0 0 81 3 66
2019 Information technology 42 31 16 5 6 0 0 73 11 176
2019 Internal audit 20 49 10 10 10 0 0 70 20 10
2019 Evaluation 39 26 27 4 4 0 0 65 8 25
2019 Data sciences 52 37 7 4 0 0 0 88 4 71
2019 Policy 35 37 18 5 5 0 0 72 10 292
2019 Project management 40 38 13 7 2 0 0 78 9 113
2019 Other services to the public 48 29 17 0 3 1 1 79 3 79
2019 None of the above 45 29 15 6 4 0 0 75 10 242
2018 Client contact centre 43 35 19 3 0 0 0 78 3 30
2018 Federal regulators 17 23 43 6 11 0 0 40 18 16
2018 Compliance, inspection and enforcement 25 55 9 11 0 0 0 80 11 11
2018 Communications or public affairs 43 34 17 3 4 0 0 77 7 96
2018 Security 30 40 23 0 7 0 0 70 7 13
2018 Science and technology 31 36 18 9 5 0 1 68 15 1103
2018 Library services 35 29 16 12 8 0 0 64 19 25
2018 Administration and operations 42 30 17 6 4 1 0 72 10 324
2018 Human resources 43 32 10 9 4 0 1 76 14 157
2018 Financial management 45 34 13 6 2 0 0 79 8 185
2018 Procurement 37 35 16 7 5 0 0 72 11 45
2018 Real property 49 18 24 3 7 0 0 67 10 21
2018 Materiel management 57 30 12 0 0 0 0 88 0 20
2018 Information management 46 35 11 8 1 0 0 80 9 67
2018 Information technology 36 32 18 5 8 1 0 68 14 129
2018 Internal audit 28 62 10 0 0 0 0 90 0 10
2018 Evaluation 28 54 13 0 5 0 0 82 5 19
2018 Data sciences 53 28 19 0 0 0 0 81 0 33
2018 Policy 37 32 17 11 2 0 0 70 14 210
2018 Project management 28 43 18 6 3 0 1 72 10 109
2018 Other services to the public 56 26 6 8 2 0 2 83 10 51
2018 None of the above 41 30 14 7 8 0 0 71 15 174
2017 Client contact centre 36 34 15 6 2 0 6 75 9 34
2017 Federal regulators 16 62 21 0 0 0 0 79 0 19
2017 Compliance, inspection and enforcement 46 23 22 0 9 0 0 69 9 13
2017 Communications or public affairs 38 31 17 7 4 0 3 72 11 101
2017 Access to information and privacy 66 21 7 6 0 0 0 87 6 12
2017 Security 39 33 19 9 0 0 0 72 9 21
2017 Science and technology 32 39 15 7 4 0 2 72 12 1337
2017 Library services 39 26 22 0 13 0 0 65 13 29
2017 Administration and operations 40 37 15 6 2 0 0 77 8 396
2017 Human resources 37 31 17 10 3 0 1 69 13 210
2017 Financial management 44 38 12 5 1 0 0 82 6 196
2017 Procurement 42 31 13 7 4 2 0 75 11 40
2017 Real property 30 32 37 0 0 0 0 63 0 23
2017 Materiel management 45 25 25 5 0 0 0 70 5 16
2017 Information management 46 29 11 10 4 0 0 75 14 73
2017 Information technology 40 30 17 5 5 1 1 72 11 149
2017 Evaluation 32 49 19 0 0 0 0 81 0 15
2017 Data sciences 41 35 9 7 2 0 5 80 10 35
2017 Policy 30 40 19 6 4 0 0 71 10 228
2017 Project management 38 39 17 3 3 0 0 77 6 108
2017 Other services to the public 43 29 14 6 2 4 1 76 9 72
2017 None of the above 40 36 14 5 3 0 1 77 8 281
2014 Client contact centre 58 30 10 2 0 0 0 88 2 42
2014 Federal regulators 25 37 24 3 6 0 4 65 9 31
2014 Compliance, inspection and enforcement 22 50 21 7 0 0 0 72 7 14
2014 Communications or public affairs 45 33 18 3 1 0 0 78 4 107
2014 Security 15 79 0 6 0 0 0 94 6 20
2014 Science and technology 29 35 17 11 6 0 1 65 17 1216
2014 Library services 27 52 8 4 9 0 0 79 13 22
2014 Administration and operations 39 34 18 6 4 0 0 73 9 469
2014 Human resources 40 32 19 5 3 0 0 72 8 186
2014 Financial management 46 37 8 7 1 0 0 84 9 232
2014 Procurement 43 34 20 2 0 0 0 77 2 40
2014 Real property 30 46 17 3 4 0 0 76 7 41
2014 Materiel management 26 62 10 0 0 3 0 90 0 25
2014 Information management 36 33 15 9 5 0 1 70 14 79
2014 Information technology 37 34 17 7 5 0 1 71 12 185
2014 Internal audit 61 29 0 9 0 0 0 91 9 10
2014 Evaluation 29 53 18 0 0 0 0 82 0 17
2014 Other services to the public 32 37 18 10 3 0 0 69 13 179
2014 None of the above 37 39 15 5 3 1 1 77 8 442

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 24 37 32 7 0 0 39 24 23
2020 Federal regulators 0 20 61 6 13 0 0 19 20 15
2020 Compliance, inspection and enforcement 7 6 57 30 0 0 0 30 13 13
2020 Communications or public affairs 7 28 28 21 14 2 0 36 36 110
2020 Access to information and privacy 0 17 17 59 8 0 0 66 17 10
2020 Security 8 18 41 16 16 0 0 32 27 24
2020 Science and technology 5 20 41 25 8 0 1 34 25 1176
2020 Library services 4 4 56 27 8 0 0 35 8 23
2020 Administration and operations 7 21 32 30 9 0 1 39 28 391
2020 Human resources 9 16 35 27 13 0 0 40 25 179
2020 Financial management 3 20 35 29 11 1 0 41 23 200
2020 Procurement 7 10 33 32 10 2 6 46 18 33
2020 Real property 8 19 36 36 0 0 0 36 27 30
2020 Materiel management 0 33 39 13 15 0 0 28 33 17
2020 Information management 3 14 31 33 15 2 2 49 18 54
2020 Information technology 11 19 41 21 7 0 1 28 31 176
2020 Internal audit 7 22 35 22 15 0 0 37 28 14
2020 Evaluation 0 16 34 17 28 6 0 47 17 18
2020 Data sciences 2 12 40 25 18 0 3 44 14 50
2020 Policy 8 19 42 26 4 1 1 30 27 289
2020 Project management 7 21 45 18 8 0 0 27 28 118
2020 Other services to the public 5 22 38 33 3 0 0 36 26 59
2020 None of the above 7 22 33 29 7 1 0 36 30 197
2019 Client contact centre 11 17 48 14 10 0 0 24 28 37
2019 Federal regulators 7 13 50 18 12 0 0 30 20 16
2019 Compliance, inspection and enforcement 11 37 15 31 6 0 0 37 48 18
2019 Communications or public affairs 9 24 36 16 14 1 0 30 34 124
2019 Access to information and privacy 0 29 21 21 23 7 0 47 31 13
2019 Security 6 18 35 33 6 0 3 40 24 29
2019 Science and technology 6 19 38 23 12 1 2 36 25 1502
2019 Library services 3 19 35 27 16 0 0 43 22 28
2019 Administration and operations 7 22 36 23 10 2 1 34 29 406
2019 Human resources 8 16 39 28 7 2 1 36 25 180
2019 Financial management 3 15 35 30 13 1 2 45 19 210
2019 Procurement 12 17 35 25 8 2 0 34 30 44
2019 Real property 8 33 38 16 1 0 4 19 42 44
2019 Materiel management 6 10 39 34 11 0 0 45 17 24
2019 Information management 7 24 30 17 19 1 1 37 32 67
2019 Information technology 6 20 41 23 8 2 1 31 26 177
2019 Internal audit 39 0 30 10 20 0 0 30 39 10
2019 Evaluation 27 8 34 20 4 4 4 26 38 25
2019 Data sciences 3 18 38 25 14 2 0 40 22 71
2019 Policy 6 16 40 27 11 0 0 38 22 294
2019 Project management 5 27 37 19 10 0 2 30 33 113
2019 Other services to the public 6 24 34 22 11 1 2 34 31 80
2019 None of the above 7 20 33 21 13 3 1 36 29 241
2018 Client contact centre 3 12 55 20 10 0 0 30 15 29
2018 Federal regulators 6 22 49 17 6 0 0 23 28 16
2018 Compliance, inspection and enforcement 0 27 36 37 0 0 0 37 27 11
2018 Communications or public affairs 4 20 41 22 6 6 1 30 26 96
2018 Security 9 36 24 24 7 0 0 31 45 13
2018 Science and technology 7 21 37 23 11 1 1 34 28 1099
2018 Library services 8 12 57 20 0 0 4 21 20 25
2018 Administration and operations 9 18 37 21 11 1 2 34 28 321
2018 Human resources 10 15 36 26 10 2 2 37 25 157
2018 Financial management 3 17 38 24 15 0 2 40 21 183
2018 Procurement 11 14 40 17 18 0 0 35 25 45
2018 Real property 7 44 21 28 0 0 0 28 50 21
2018 Materiel management 15 7 48 30 0 0 0 30 22 20
2018 Information management 4 20 51 13 10 1 1 23 25 66
2018 Information technology 12 16 41 23 6 1 0 30 29 131
2018 Internal audit 10 18 33 21 10 0 8 34 31 10
2018 Evaluation 4 30 43 22 0 0 0 22 35 20
2018 Data sciences 9 19 52 9 5 7 0 15 29 32
2018 Policy 3 21 39 24 11 0 1 35 25 210
2018 Project management 3 19 41 21 10 1 4 33 23 110
2018 Other services to the public 3 14 51 21 10 2 0 31 17 50
2018 None of the above 8 19 38 23 9 2 1 33 28 173
2017 Client contact centre 5 20 32 32 8 3 0 41 26 34
2017 Federal regulators 0 9 51 13 27 0 0 40 9 19
2017 Compliance, inspection and enforcement 8 42 16 34 0 0 0 34 50 12
2017 Communications or public affairs 5 21 37 26 9 2 0 35 27 101
2017 Access to information and privacy 0 13 33 14 32 0 7 50 14 12
2017 Security 9 9 60 17 5 0 0 22 18 21
2017 Science and technology 5 17 38 23 12 2 3 38 23 1335
2017 Library services 8 25 35 15 15 0 3 30 34 29
2017 Administration and operations 5 23 40 17 11 1 3 29 29 392
2017 Human resources 7 22 41 17 9 1 1 27 31 209
2017 Financial management 7 15 36 28 13 0 1 42 22 193
2017 Procurement 9 18 30 27 11 2 2 40 29 39
2017 Real property 0 17 52 23 9 0 0 32 17 22
2017 Materiel management 0 36 29 25 5 5 0 32 38 16
2017 Information management 14 19 33 21 10 0 2 32 33 73
2017 Information technology 8 20 37 17 15 0 2 33 29 150
2017 Evaluation 6 19 31 30 13 0 0 43 25 15
2017 Data sciences 4 11 30 29 23 2 0 53 16 35
2017 Policy 5 16 47 22 8 2 1 30 22 228
2017 Project management 3 18 41 23 13 2 0 37 21 108
2017 Other services to the public 9 15 36 31 4 1 4 37 25 72
2017 None of the above 5 17 37 22 12 1 6 37 24 282
2014 Client contact centre 3 20 57 13 3 2 2 17 25 42
2014 Federal regulators 6 18 57 9 3 0 7 13 26 31
2014 Compliance, inspection and enforcement 0 43 36 7 7 0 7 15 46 14
2014 Communications or public affairs 1 30 40 17 10 1 1 28 32 107
2014 Security 6 15 66 9 3 0 0 12 21 20
2014 Science and technology 11 28 38 17 4 0 2 21 40 1213
2014 Library services 16 37 29 18 0 0 0 18 53 22
2014 Administration and operations 8 26 38 17 9 0 2 27 35 467
2014 Human resources 8 29 30 22 11 0 0 33 37 185
2014 Financial management 5 19 43 27 6 0 2 33 24 232
2014 Procurement 2 20 26 37 7 2 5 48 24 40
2014 Real property 4 28 47 16 5 0 0 21 32 41
2014 Materiel management 3 8 25 62 3 0 0 64 11 25
2014 Information management 15 26 35 16 1 3 4 18 44 79
2014 Information technology 12 29 34 18 5 0 1 23 42 185
2014 Internal audit 0 0 59 19 22 0 0 41 0 10
2014 Evaluation 0 18 36 47 0 0 0 47 18 17
2014 Other services to the public 8 21 43 21 7 0 0 27 29 176
2014 None of the above 8 27 39 17 7 1 2 24 36 440

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 0 32 39 25 0 4 66 0 23
2020 Federal regulators 6 7 23 57 7 0 0 64 13 14
2020 Compliance, inspection and enforcement 0 7 50 29 6 8 0 39 7 13
2020 Communications or public affairs 3 7 21 33 30 5 0 66 11 109
2020 Access to information and privacy 0 0 16 61 23 0 0 84 0 10
2020 Security 5 14 14 36 31 0 0 67 19 22
2020 Science and technology 4 12 30 32 17 3 1 51 17 1173
2020 Library services 12 11 11 55 12 0 0 66 22 24
2020 Administration and operations 3 9 23 38 23 3 1 63 13 391
2020 Human resources 9 11 20 30 27 3 1 59 20 179
2020 Financial management 4 7 21 44 22 3 0 67 11 201
2020 Procurement 4 5 26 28 27 4 6 62 9 33
2020 Real property 16 3 35 33 14 0 0 47 18 29
2020 Materiel management 19 23 21 18 18 0 0 37 42 17
2020 Information management 2 7 21 29 34 3 5 68 9 54
2020 Information technology 7 10 22 39 20 1 0 60 18 174
2020 Internal audit 0 14 7 50 29 0 0 79 14 14
2020 Evaluation 6 11 17 27 28 11 0 62 19 18
2020 Data sciences 2 8 24 32 31 0 3 65 10 50
2020 Policy 2 10 22 43 20 1 1 65 13 290
2020 Project management 3 12 25 37 18 3 1 58 17 118
2020 Other services to the public 3 15 27 38 15 1 0 54 19 59
2020 None of the above 6 13 26 34 18 2 0 53 20 194
2019 Client contact centre 11 12 25 31 15 2 3 49 25 37
2019 Federal regulators 7 11 45 13 24 0 0 38 17 16
2019 Compliance, inspection and enforcement 6 26 26 30 11 0 0 42 32 18
2019 Communications or public affairs 4 9 27 23 34 1 2 59 13 125
2019 Access to information and privacy 7 0 7 38 39 0 9 85 8 12
2019 Security 8 9 18 21 40 0 3 63 18 28
2019 Science and technology 7 14 24 28 21 3 3 52 22 1500
2019 Library services 6 16 23 40 15 0 0 55 22 28
2019 Administration and operations 5 15 27 31 18 3 2 51 21 406
2019 Human resources 8 14 28 30 16 3 1 49 23 181
2019 Financial management 7 10 25 33 20 4 2 55 18 209
2019 Procurement 10 17 13 26 26 2 6 57 28 43
2019 Real property 8 14 37 28 8 0 5 38 23 44
2019 Materiel management 11 13 21 37 18 0 0 55 24 24
2019 Information management 6 13 27 23 30 1 0 53 19 67
2019 Information technology 4 11 29 27 25 4 2 54 16 177
2019 Internal audit 10 10 19 20 40 0 0 61 20 10
2019 Evaluation 8 12 12 45 16 4 4 66 22 24
2019 Data sciences 3 9 22 31 27 5 2 63 13 71
2019 Policy 4 5 24 44 22 1 1 67 9 293
2019 Project management 6 13 30 35 16 1 0 51 19 113
2019 Other services to the public 6 13 19 31 27 2 2 61 20 80
2019 None of the above 6 12 24 27 25 3 3 55 19 240
2018 Client contact centre 12 8 32 27 20 0 0 48 20 29
2018 Federal regulators 6 28 18 42 6 0 0 48 34 16
2018 Compliance, inspection and enforcement 10 26 35 28 0 0 0 28 37 11
2018 Communications or public affairs 4 9 24 34 22 6 1 60 14 96
2018 Security 0 16 39 30 15 0 0 44 16 13
2018 Science and technology 7 16 30 24 18 3 1 44 24 1093
2018 Library services 16 19 24 32 8 0 0 40 36 25
2018 Administration and operations 9 13 26 29 18 1 3 50 23 321
2018 Human resources 12 16 28 30 10 2 2 42 29 156
2018 Financial management 5 15 24 32 22 3 0 56 20 183
2018 Procurement 14 15 13 27 24 5 2 55 31 45
2018 Real property 0 29 11 37 16 7 0 57 31 21
2018 Materiel management 3 3 38 28 24 0 3 54 7 20
2018 Information management 10 14 30 34 10 3 0 45 24 66
2018 Information technology 8 11 26 32 20 1 1 53 20 130
2018 Internal audit 0 0 50 32 10 0 8 45 0 10
2018 Evaluation 4 13 44 38 0 0 0 38 18 20
2018 Data sciences 0 10 17 33 25 13 2 68 12 32
2018 Policy 3 10 25 39 19 2 2 60 14 208
2018 Project management 6 10 27 31 20 1 4 54 17 109
2018 Other services to the public 0 12 20 29 32 7 0 65 13 50
2018 None of the above 10 13 26 28 17 6 1 48 24 171
2017 Client contact centre 7 24 10 30 17 6 6 53 36 34
2017 Federal regulators 4 4 37 20 29 0 5 52 9 19
2017 Compliance, inspection and enforcement 26 8 24 35 8 0 0 42 34 12
2017 Communications or public affairs 2 6 21 34 30 7 1 69 9 101
2017 Access to information and privacy 0 7 7 34 45 0 7 86 7 12
2017 Security 5 9 30 30 22 0 4 55 14 21
2017 Science and technology 4 14 29 24 22 3 5 49 20 1332
2017 Library services 13 22 22 18 22 4 0 41 36 29
2017 Administration and operations 5 15 25 27 20 4 5 51 21 392
2017 Human resources 6 18 21 30 19 3 2 52 26 210
2017 Financial management 4 10 29 30 23 1 2 56 15 193
2017 Procurement 4 11 30 14 30 2 9 49 17 39
2017 Real property 0 13 26 36 24 0 0 60 13 22
2017 Materiel management 10 21 31 5 29 0 4 36 32 16
2017 Information management 2 16 33 34 12 0 2 46 19 72
2017 Information technology 8 18 22 19 27 2 4 49 27 149
2017 Evaluation 25 6 39 12 13 5 0 26 33 15
2017 Data sciences 2 2 30 32 25 5 5 62 5 35
2017 Policy 3 6 31 38 18 3 0 58 10 228
2017 Project management 5 9 28 31 24 3 0 57 14 108
2017 Other services to the public 8 13 24 32 17 0 6 53 22 71
2017 None of the above 7 12 19 24 28 3 7 58 21 280
2014 Client contact centre 12 16 30 11 25 5 2 38 30 42
2014 Federal regulators 3 12 47 28 3 4 3 33 17 31
2014 Compliance, inspection and enforcement 7 7 57 14 0 0 14 16 17 14
2014 Communications or public affairs 1 21 35 25 15 1 2 41 23 107
2014 Security 3 8 22 12 12 43 0 42 20 20
2014 Science and technology 18 24 30 16 6 2 3 23 45 1213
2014 Library services 30 18 38 14 0 0 0 14 48 22
2014 Administration and operations 10 17 37 19 13 2 2 33 28 468
2014 Human resources 7 20 31 22 18 1 1 41 28 185
2014 Financial management 6 14 36 24 11 7 1 39 21 230
2014 Procurement 5 14 19 35 20 2 5 59 20 40
2014 Real property 6 10 49 14 16 4 0 32 17 40
2014 Materiel management 3 9 25 13 48 2 0 62 12 25
2014 Information management 16 25 30 19 3 5 3 23 44 79
2014 Information technology 16 22 35 16 8 1 2 24 39 185
2014 Internal audit 0 19 11 50 21 0 0 71 19 10
2014 Evaluation 0 18 42 29 12 0 0 41 18 17
2014 Other services to the public 14 25 28 21 8 3 1 30 41 179
2014 None of the above 11 22 28 21 11 3 3 34 36 439

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 18 30 26 0 7 4 29 37 23
2020 Federal regulators 6 13 52 23 6 0 0 29 19 15
2020 Compliance, inspection and enforcement 0 27 58 0 6 0 8 7 30 13
2020 Communications or public affairs 27 19 35 7 12 1 0 19 46 110
2020 Access to information and privacy 9 17 49 9 9 6 0 20 28 10
2020 Security 14 8 41 26 8 4 0 35 23 24
2020 Science and technology 22 29 29 11 6 2 2 18 53 1177
2020 Library services 15 26 32 8 4 5 9 15 48 24
2020 Administration and operations 9 17 40 18 12 3 1 31 27 391
2020 Human resources 10 20 34 19 14 2 2 34 31 179
2020 Financial management 7 16 31 30 13 1 1 45 23 200
2020 Procurement 19 9 25 30 11 6 0 43 30 33
2020 Real property 29 23 41 5 0 0 2 5 53 30
2020 Materiel management 14 41 21 10 15 0 0 24 55 17
2020 Information management 7 17 34 17 20 3 2 39 25 54
2020 Information technology 16 26 36 16 5 1 1 21 42 176
2020 Internal audit 22 15 28 14 22 0 0 35 36 14
2020 Evaluation 10 22 29 22 6 11 0 31 36 18
2020 Data sciences 9 15 31 26 15 2 3 42 25 50
2020 Policy 9 16 45 23 5 1 0 29 25 288
2020 Project management 14 23 36 18 8 1 0 26 38 118
2020 Other services to the public 18 21 35 16 8 0 2 24 40 60
2020 None of the above 12 19 38 21 7 3 0 29 32 195
2019 Client contact centre 23 22 20 20 13 3 0 33 46 37
2019 Federal regulators 25 0 20 43 12 0 0 55 25 16
2019 Compliance, inspection and enforcement 22 10 47 15 6 0 0 21 32 18
2019 Communications or public affairs 27 21 25 13 11 1 2 24 49 125
2019 Access to information and privacy 7 23 30 15 24 0 0 39 31 12
2019 Security 21 16 21 27 12 0 3 40 39 29
2019 Science and technology 20 24 22 13 12 2 5 28 48 1498
2019 Library services 22 24 25 13 16 0 0 29 46 27
2019 Administration and operations 14 26 33 15 10 1 2 26 41 407
2019 Human resources 11 20 35 24 7 1 1 33 32 181
2019 Financial management 9 20 35 21 12 0 1 34 30 211
2019 Procurement 12 22 28 24 11 0 4 36 35 44
2019 Real property 15 27 36 6 6 3 7 14 47 44
2019 Materiel management 14 21 35 8 22 0 0 30 35 24
2019 Information management 14 24 29 16 16 1 0 32 38 67
2019 Information technology 12 34 28 16 7 1 1 24 47 176
2019 Internal audit 20 20 29 0 30 0 0 30 41 10
2019 Evaluation 23 32 26 4 4 8 4 8 62 25
2019 Data sciences 16 20 22 21 16 2 3 39 38 70
2019 Policy 14 27 34 16 8 1 0 24 42 294
2019 Project management 13 32 31 16 8 0 0 24 45 112
2019 Other services to the public 17 22 19 21 15 2 4 39 41 80
2019 None of the above 18 20 27 14 16 3 3 31 40 238
2018 Client contact centre 20 14 46 12 8 0 0 20 34 30
2018 Federal regulators 11 32 22 28 6 0 0 35 43 16
2018 Compliance, inspection and enforcement 19 27 44 11 0 0 0 11 46 11
2018 Communications or public affairs 26 24 21 13 14 1 0 27 51 95
2018 Security 9 47 29 7 7 0 0 15 56 13
2018 Science and technology 22 26 28 12 8 2 2 21 50 1096
2018 Library services 16 35 32 8 0 4 4 9 56 25
2018 Administration and operations 13 23 34 17 9 1 2 27 38 322
2018 Human resources 12 22 40 18 5 2 1 23 35 157
2018 Financial management 9 18 35 20 16 0 2 37 28 182
2018 Procurement 20 17 32 8 19 3 2 28 38 45
2018 Real property 7 19 57 16 0 0 0 16 26 21
2018 Materiel management 32 9 19 15 24 0 0 40 41 19
2018 Information management 10 22 22 30 14 2 0 45 33 66
2018 Information technology 20 27 30 14 8 2 0 22 47 130
2018 Internal audit 10 39 12 10 21 0 8 34 54 10
2018 Evaluation 22 43 21 13 0 0 0 13 66 20
2018 Data sciences 16 38 17 20 5 5 0 26 57 32
2018 Policy 9 29 37 16 4 2 2 21 40 210
2018 Project management 16 31 27 13 9 0 5 23 49 110
2018 Other services to the public 12 34 33 4 12 4 0 18 48 49
2018 None of the above 18 22 28 15 11 2 4 28 43 173
2017 Client contact centre 24 25 33 5 10 0 3 16 50 34
2017 Federal regulators 10 18 42 20 5 0 5 26 30 19
2017 Compliance, inspection and enforcement 10 32 18 24 8 0 8 35 45 12
2017 Communications or public affairs 19 30 31 17 2 2 0 19 49 100
2017 Access to information and privacy 15 14 31 14 17 0 8 34 32 11
2017 Security 9 22 41 23 5 0 0 28 31 21
2017 Science and technology 21 26 24 11 11 3 5 23 51 1337
2017 Library services 21 22 24 11 12 4 7 25 48 29
2017 Administration and operations 15 26 30 16 8 1 4 26 43 393
2017 Human resources 16 27 29 14 9 3 2 24 45 210
2017 Financial management 8 20 39 18 13 2 1 31 29 193
2017 Procurement 18 26 30 10 15 0 0 26 44 40
2017 Real property 16 10 42 23 9 0 0 31 27 22
2017 Materiel management 20 16 22 26 5 10 0 35 40 16
2017 Information management 12 24 25 27 10 1 1 38 36 73
2017 Information technology 14 22 33 15 10 3 2 26 39 150
2017 Evaluation 24 39 13 24 0 0 0 24 63 15
2017 Data sciences 11 16 20 14 26 4 9 46 31 35
2017 Policy 14 27 37 15 5 2 0 20 42 228
2017 Project management 17 32 32 13 6 0 0 19 49 108
2017 Other services to the public 14 20 38 15 11 0 2 26 35 71
2017 None of the above 12 25 22 17 16 2 6 36 40 281
2014 Client contact centre 25 31 15 24 5 0 0 29 56 41
2014 Federal regulators 22 25 38 9 6 0 0 15 47 31
2014 Compliance, inspection and enforcement 14 29 43 0 7 0 7 8 46 14
2014 Communications or public affairs 33 29 22 7 6 0 4 13 64 107
2014 Security 12 15 21 9 43 0 0 52 27 20
2014 Science and technology 36 28 21 8 4 1 3 12 66 1214
2014 Library services 48 23 15 14 0 0 0 14 71 22
2014 Administration and operations 24 30 23 13 9 1 1 22 54 467
2014 Human resources 30 22 26 8 11 1 1 20 53 184
2014 Financial management 12 16 31 26 7 6 2 36 31 232
2014 Procurement 19 29 25 17 7 2 0 25 49 40
2014 Real property 19 44 25 6 6 0 0 11 63 41
2014 Materiel management 10 54 25 8 3 0 0 11 64 25
2014 Information management 23 23 30 13 4 3 5 18 49 79
2014 Information technology 31 18 28 9 3 1 9 14 55 185
2014 Internal audit 0 39 39 11 11 0 0 22 39 10
2014 Evaluation 24 30 35 12 0 0 0 12 53 17
2014 Other services to the public 24 23 31 10 8 2 3 18 49 177
2014 None of the above 23 26 28 12 6 1 3 19 51 439

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 15 29 47 5 0 0 52 19 23
2020 Federal regulators 0 19 41 20 20 0 0 40 19 15
2020 Compliance, inspection and enforcement 7 0 28 42 23 0 0 65 7 13
2020 Communications or public affairs 11 22 33 17 16 1 0 34 33 109
2020 Access to information and privacy 0 15 28 57 0 0 0 57 15 10
2020 Security 5 4 30 33 28 0 0 61 8 24
2020 Science and technology 5 13 36 31 14 0 1 45 19 1169
2020 Library services 4 0 23 61 13 0 0 73 4 24
2020 Administration and operations 8 12 33 30 16 1 1 47 20 391
2020 Human resources 5 8 34 33 18 1 0 52 13 177
2020 Financial management 5 10 38 32 14 1 0 46 16 199
2020 Procurement 8 17 32 30 10 2 0 41 26 33
2020 Real property 7 5 27 42 19 0 0 61 12 30
2020 Materiel management 3 14 42 21 19 0 0 41 17 17
2020 Information management 2 8 21 29 35 2 3 67 11 54
2020 Information technology 5 10 38 37 10 0 0 47 15 176
2020 Internal audit 0 21 21 29 29 0 0 58 21 14
2020 Evaluation 0 17 35 25 24 0 0 48 17 17
2020 Data sciences 0 5 21 34 36 0 3 73 5 50
2020 Policy 16 29 32 17 6 0 0 23 45 288
2020 Project management 5 16 38 29 11 1 0 41 21 118
2020 Other services to the public 11 20 26 29 15 0 0 44 31 59
2020 None of the above 8 14 28 25 23 1 1 49 22 193
2019 Client contact centre 12 15 30 19 22 0 2 42 28 37
2019 Federal regulators 7 5 32 33 23 0 0 56 12 16
2019 Compliance, inspection and enforcement 6 15 31 31 16 0 0 48 21 18
2019 Communications or public affairs 7 21 36 20 16 1 0 36 28 125
2019 Access to information and privacy 6 0 21 29 43 0 0 73 6 13
2019 Security 3 9 20 37 27 0 3 67 12 29
2019 Science and technology 4 12 26 32 23 1 2 56 16 1494
2019 Library services 3 7 27 40 23 0 0 63 10 28
2019 Administration and operations 7 14 34 27 14 1 2 43 22 407
2019 Human resources 4 10 31 35 16 1 1 53 15 179
2019 Financial management 2 12 34 37 14 0 1 52 14 209
2019 Procurement 4 8 26 36 25 0 2 62 11 44
2019 Real property 10 12 31 32 12 0 4 45 23 42
2019 Materiel management 0 16 21 33 30 0 0 63 16 24
2019 Information management 5 12 19 36 27 1 0 63 17 67
2019 Information technology 5 11 35 30 18 0 2 49 16 177
2019 Internal audit 20 0 39 10 30 0 0 40 20 10
2019 Evaluation 11 11 23 38 4 8 4 48 26 25
2019 Data sciences 1 2 22 40 33 0 2 75 3 70
2019 Policy 15 25 37 18 5 0 0 24 40 293
2019 Project management 6 13 39 30 12 1 0 42 19 113
2019 Other services to the public 9 17 21 27 21 1 3 51 27 78
2019 None of the above 5 17 24 29 21 1 3 52 23 241
2018 Client contact centre 3 12 36 30 15 0 3 47 16 29
2018 Federal regulators 6 17 30 35 12 0 0 47 23 16
2018 Compliance, inspection and enforcement 10 0 44 29 17 0 0 46 10 11
2018 Communications or public affairs 9 15 41 28 7 0 0 35 25 96
2018 Security 0 23 23 39 15 0 0 53 23 13
2018 Science and technology 6 13 31 32 17 0 1 50 19 1095
2018 Library services 4 4 47 33 8 0 4 43 8 25
2018 Administration and operations 9 17 34 26 11 1 2 39 26 320
2018 Human resources 6 11 36 28 17 1 2 46 17 155
2018 Financial management 3 12 30 29 25 0 0 55 15 179
2018 Procurement 0 10 35 36 17 0 2 54 10 45
2018 Real property 7 26 12 34 14 7 0 51 36 21
2018 Materiel management 0 3 59 26 12 0 0 38 3 20
2018 Information management 4 4 38 29 22 1 1 52 9 66
2018 Information technology 7 15 30 30 17 1 0 48 22 130
2018 Internal audit 10 19 42 11 10 0 8 23 32 10
2018 Evaluation 18 25 21 35 0 0 0 35 43 20
2018 Data sciences 0 15 27 24 31 2 0 57 15 32
2018 Policy 9 24 40 19 8 0 1 27 33 210
2018 Project management 2 20 41 24 7 0 5 33 24 108
2018 Other services to the public 0 25 22 26 24 3 0 52 26 50
2018 None of the above 9 23 24 28 12 1 4 42 33 169
2017 Client contact centre 8 28 22 25 13 0 6 40 37 34
2017 Federal regulators 0 4 42 39 10 4 0 51 5 19
2017 Compliance, inspection and enforcement 8 16 43 16 16 0 0 33 24 12
2017 Communications or public affairs 11 15 35 24 15 1 0 39 26 101
2017 Access to information and privacy 0 13 34 0 38 0 14 45 15 12
2017 Security 5 4 32 41 14 0 4 58 9 21
2017 Science and technology 5 11 29 29 21 1 4 53 17 1329
2017 Library services 13 3 32 29 23 0 0 52 16 29
2017 Administration and operations 8 15 33 26 15 0 3 42 24 389
2017 Human resources 8 13 33 31 11 1 4 43 22 210
2017 Financial management 2 5 40 35 17 0 1 52 7 193
2017 Procurement 2 13 49 20 15 0 0 35 15 40
2017 Real property 10 0 56 23 12 0 0 35 10 22
2017 Materiel management 5 0 30 39 16 0 10 61 6 16
2017 Information management 1 12 25 35 22 0 4 60 13 71
2017 Information technology 6 8 35 23 24 2 3 49 15 150
2017 Evaluation 10 25 32 20 13 0 0 32 36 15
2017 Data sciences 2 7 25 29 30 2 5 63 10 35
2017 Policy 12 25 37 18 7 1 0 25 38 228
2017 Project management 4 16 44 23 12 1 0 36 20 107
2017 Other services to the public 7 16 25 32 16 0 2 50 24 71
2017 None of the above 8 12 24 25 25 1 5 53 21 280
2014 Client contact centre 7 26 23 15 6 23 0 27 43 42
2014 Federal regulators 3 18 34 32 9 0 4 43 22 31
2014 Compliance, inspection and enforcement 0 29 42 14 7 0 7 23 31 14
2014 Communications or public affairs 7 20 42 18 12 0 1 30 27 106
2014 Security 0 21 61 12 6 0 0 18 21 20
2014 Science and technology 10 14 35 29 9 0 3 39 25 1211
2014 Library services 8 17 28 33 14 0 0 47 25 22
2014 Administration and operations 8 20 32 26 10 1 4 38 29 466
2014 Human resources 5 8 35 27 23 1 1 51 14 186
2014 Financial management 5 9 35 21 23 5 2 48 14 231
2014 Procurement 2 9 30 41 15 2 0 58 12 40
2014 Real property 6 14 46 28 1 0 4 31 21 41
2014 Materiel management 3 5 25 19 48 0 0 67 8 25
2014 Information management 7 11 43 29 2 3 4 34 20 79
2014 Information technology 12 16 32 25 12 1 3 38 29 184
2014 Internal audit 0 9 58 21 11 0 0 33 9 10
2014 Evaluation 6 6 36 46 6 0 0 52 12 17
2014 Other services to the public 10 16 32 25 13 1 2 40 27 178
2014 None of the above 8 21 32 22 9 4 4 34 31 438

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 12 38 31 11 0 3 43 17 23
2020 Federal regulators 6 46 35 13 0 0 0 13 52 15
2020 Compliance, inspection and enforcement 13 28 6 38 14 0 0 52 41 13
2020 Communications or public affairs 12 23 18 16 27 1 2 45 37 108
2020 Access to information and privacy 18 8 34 17 23 0 0 40 26 10
2020 Security 10 13 17 30 21 4 5 56 25 23
2020 Science and technology 11 21 31 24 11 1 2 36 32 1175
2020 Library services 7 16 44 20 13 0 0 33 23 24
2020 Administration and operations 5 16 27 30 18 1 3 50 22 390
2020 Human resources 9 19 28 23 18 2 2 43 29 178
2020 Financial management 7 21 28 27 15 1 1 43 28 201
2020 Procurement 8 23 21 29 16 2 0 46 32 33
2020 Real property 13 19 32 26 10 0 0 36 32 29
2020 Materiel management 7 12 30 35 15 0 0 50 20 17
2020 Information management 7 11 22 30 25 2 3 58 19 54
2020 Information technology 19 23 29 17 11 0 1 28 42 176
2020 Internal audit 0 28 35 15 22 0 0 37 28 14
2020 Evaluation 6 0 47 18 18 6 6 40 7 17
2020 Data sciences 14 12 19 15 29 5 5 49 29 49
2020 Policy 10 24 33 19 10 2 1 31 36 290
2020 Project management 8 22 31 28 9 2 1 38 30 118
2020 Other services to the public 11 21 28 22 19 0 0 41 32 60
2020 None of the above 13 26 23 20 18 0 0 38 39 197
2019 Client contact centre 16 19 29 17 14 0 5 34 36 37
2019 Federal regulators 26 19 19 18 18 0 0 36 45 16
2019 Compliance, inspection and enforcement 6 15 15 52 11 0 0 63 22 18
2019 Communications or public affairs 6 14 31 24 23 2 0 48 20 125
2019 Access to information and privacy 8 20 7 7 51 7 0 62 31 13
2019 Security 14 20 12 21 24 0 9 49 38 29
2019 Science and technology 10 18 26 23 19 2 2 44 29 1499
2019 Library services 16 18 31 11 16 0 8 29 37 28
2019 Administration and operations 9 17 27 25 17 3 2 44 27 406
2019 Human resources 12 14 25 31 15 1 2 47 27 181
2019 Financial management 11 19 30 23 14 1 1 38 31 210
2019 Procurement 14 17 18 27 25 0 0 51 31 44
2019 Real property 15 7 39 27 5 1 5 34 23 44
2019 Materiel management 0 20 28 27 26 0 0 52 20 24
2019 Information management 9 23 25 16 23 4 0 41 34 67
2019 Information technology 14 25 25 18 15 1 2 34 40 177
2019 Internal audit 30 9 20 10 20 10 0 34 44 10
2019 Evaluation 12 23 26 20 11 4 4 34 38 25
2019 Data sciences 4 14 23 18 37 3 0 57 19 71
2019 Policy 8 18 32 26 13 1 2 40 27 291
2019 Project management 8 21 33 25 11 1 1 36 30 113
2019 Other services to the public 11 17 21 22 27 1 0 49 29 79
2019 None of the above 8 19 26 25 18 2 2 45 28 240
2018 Client contact centre 9 27 23 23 17 0 0 41 36 29
2018 Federal regulators 11 43 28 11 6 0 0 17 55 16
2018 Compliance, inspection and enforcement 31 26 35 8 0 0 0 8 56 11
2018 Communications or public affairs 8 16 34 29 9 0 5 40 24 96
2018 Security 17 16 35 32 0 0 0 32 33 12
2018 Science and technology 13 22 30 18 14 1 2 33 36 1097
2018 Library services 20 20 32 12 9 0 8 22 43 25
2018 Administration and operations 12 17 28 24 14 1 4 40 31 322
2018 Human resources 12 24 24 23 14 0 4 38 37 157
2018 Financial management 10 14 30 27 16 0 3 44 25 183
2018 Procurement 14 23 22 25 16 0 0 41 37 45
2018 Real property 10 29 20 25 10 7 0 37 42 21
2018 Materiel management 5 17 34 32 12 0 0 45 22 19
2018 Information management 15 27 19 23 13 3 0 38 43 65
2018 Information technology 16 27 28 14 15 0 0 29 43 129
2018 Internal audit 22 0 50 21 0 0 8 23 24 10
2018 Evaluation 9 26 25 31 9 0 0 40 35 20
2018 Data sciences 2 13 55 15 12 2 0 28 16 31
2018 Policy 7 17 30 25 15 5 2 42 26 208
2018 Project management 12 24 37 15 7 1 4 23 38 109
2018 Other services to the public 3 18 31 15 29 2 3 46 22 49
2018 None of the above 19 18 28 17 10 2 5 29 41 172
2017 Client contact centre 7 29 19 31 3 3 8 37 41 33
2017 Federal regulators 0 27 39 20 5 4 5 28 29 19
2017 Compliance, inspection and enforcement 32 0 29 31 8 0 0 39 32 13
2017 Communications or public affairs 12 19 38 20 9 1 2 30 31 100
2017 Access to information and privacy 0 13 28 29 23 0 7 56 14 12
2017 Security 5 22 32 24 13 0 4 38 28 21
2017 Science and technology 10 17 27 22 18 1 5 43 28 1334
2017 Library services 31 16 9 22 19 0 3 42 48 29
2017 Administration and operations 9 21 29 23 13 1 4 37 32 390
2017 Human resources 14 20 28 19 10 5 4 31 38 209
2017 Financial management 9 15 32 28 14 1 2 43 25 193
2017 Procurement 17 15 32 15 18 2 0 34 33 40
2017 Real property 13 32 15 22 18 0 0 40 45 23
2017 Materiel management 11 25 15 25 10 10 4 41 42 16
2017 Information management 7 20 28 23 16 2 4 41 29 73
2017 Information technology 23 22 17 17 16 1 4 35 48 150
2017 Evaluation 0 37 26 19 18 0 0 37 37 15
2017 Data sciences 7 2 29 25 28 2 6 58 10 35
2017 Policy 11 18 33 24 9 3 3 35 30 228
2017 Project management 10 21 35 18 15 0 1 33 32 107
2017 Other services to the public 12 22 27 27 10 0 2 38 35 71
2017 None of the above 10 16 26 20 20 1 6 43 29 281
2014 Client contact centre 16 29 16 11 28 0 0 39 44 42
2014 Federal regulators 18 22 38 9 6 3 4 16 43 31
2014 Compliance, inspection and enforcement 22 28 36 0 7 0 7 7 54 14
2014 Communications or public affairs 17 23 33 15 9 0 4 24 42 107
2014 Security 18 15 61 6 0 0 0 6 33 20
2014 Science and technology 22 26 27 17 4 1 4 21 50 1213
2014 Library services 30 34 31 0 5 0 0 5 64 22
2014 Administration and operations 21 24 27 17 8 1 2 26 46 467
2014 Human resources 15 18 27 22 11 1 7 35 36 186
2014 Financial management 9 24 41 16 8 0 1 24 34 232
2014 Procurement 10 21 33 21 10 2 3 33 32 40
2014 Real property 12 38 38 8 4 0 0 12 50 41
2014 Materiel management 10 15 53 16 5 0 0 22 26 25
2014 Information management 28 26 32 9 0 3 1 10 57 79
2014 Information technology 30 24 26 8 10 0 1 18 55 185
2014 Internal audit 0 30 28 21 21 0 0 42 30 10
2014 Evaluation 12 42 23 18 6 0 0 24 53 17
2014 Other services to the public 24 27 19 18 10 2 1 28 53 176
2014 None of the above 19 22 28 15 12 1 2 28 43 440

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 12 35 30 0 9 7 35 23 23
2020 Federal regulators 6 0 0 88 6 0 0 94 6 15
2020 Compliance, inspection and enforcement 0 8 19 51 22 0 0 73 8 13
2020 Communications or public affairs 5 11 30 23 26 5 1 52 16 110
2020 Access to information and privacy 0 0 9 42 40 0 9 90 0 10
2020 Security 0 0 36 17 39 4 5 61 0 23
2020 Science and technology 6 11 25 30 23 2 4 56 17 1171
2020 Library services 11 12 35 20 9 14 0 33 26 24
2020 Administration and operations 4 13 24 28 22 6 3 55 19 389
2020 Human resources 13 18 23 21 21 2 2 44 32 178
2020 Financial management 6 9 24 35 22 2 2 59 16 201
2020 Procurement 10 16 19 19 26 4 6 50 29 33
2020 Real property 0 10 32 26 17 5 10 50 12 30
2020 Materiel management 19 0 27 35 18 0 0 54 19 17
2020 Information management 11 10 12 25 37 2 3 65 22 54
2020 Information technology 10 9 30 26 24 1 1 50 19 176
2020 Internal audit 0 8 27 29 36 0 0 65 8 14
2020 Evaluation 0 22 11 33 28 6 0 64 24 18
2020 Data sciences 3 11 15 26 33 8 3 67 16 50
2020 Policy 3 15 33 30 14 3 2 46 19 289
2020 Project management 6 12 28 34 14 5 1 51 19 118
2020 Other services to the public 8 16 33 27 14 0 1 42 24 60
2020 None of the above 5 14 27 27 18 5 3 50 20 195
2019 Client contact centre 6 17 35 21 15 3 3 38 25 37
2019 Federal regulators 12 5 20 42 7 0 14 57 20 16
2019 Compliance, inspection and enforcement 6 21 26 26 15 0 5 44 29 18
2019 Communications or public affairs 8 12 28 24 21 5 2 48 22 125
2019 Access to information and privacy 0 7 21 20 30 7 16 64 9 13
2019 Security 3 12 21 27 33 0 6 63 15 29
2019 Science and technology 6 13 20 24 25 5 7 56 22 1492
2019 Library services 16 15 18 35 4 3 8 45 35 28
2019 Administration and operations 10 17 23 25 19 3 3 47 29 403
2019 Human resources 12 20 26 23 14 4 2 39 34 179
2019 Financial management 8 19 25 29 15 2 2 46 28 209
2019 Procurement 14 13 27 16 26 0 4 44 28 43
2019 Real property 3 13 27 30 21 0 5 54 17 44
2019 Materiel management 11 6 20 41 22 0 0 62 17 24
2019 Information management 9 18 25 19 25 4 0 46 28 67
2019 Information technology 6 12 26 25 23 6 3 53 19 176
2019 Evaluation 8 27 22 21 11 8 4 36 39 25
2019 Data sciences 7 9 15 19 37 8 4 65 18 71
2019 Policy 5 17 33 30 14 1 1 44 22 292
2019 Project management 11 13 33 30 10 3 0 42 25 113
2019 Other services to the public 8 14 26 14 29 7 1 47 24 79
2019 None of the above 6 14 16 24 30 4 5 59 23 241
2018 Client contact centre 11 20 28 24 17 0 0 41 31 29
2018 Federal regulators 6 18 18 45 12 0 0 58 24 15
2018 Compliance, inspection and enforcement 19 17 18 46 0 0 0 46 36 11
2018 Communications or public affairs 8 21 33 13 17 1 6 33 32 95
2018 Security 0 25 21 37 16 0 0 53 25 13
2018 Science and technology 7 11 26 26 23 3 4 52 19 1091
2018 Library services 16 27 28 21 0 0 9 23 47 25
2018 Administration and operations 10 15 23 29 18 2 4 49 26 317
2018 Human resources 16 20 27 20 9 3 5 31 40 154
2018 Financial management 6 17 32 24 15 5 0 42 24 184
2018 Procurement 17 26 13 9 31 3 2 41 46 44
2018 Real property 7 0 19 48 26 0 0 74 7 21
2018 Materiel management 0 6 22 50 22 0 0 72 6 20
2018 Information management 10 24 29 19 13 6 0 34 36 67
2018 Information technology 7 15 27 24 21 3 2 48 23 131
2018 Internal audit 8 22 41 11 11 0 8 23 32 10
2018 Evaluation 13 13 39 8 27 0 0 35 26 20
2018 Data sciences 0 8 21 24 33 2 11 66 10 32
2018 Policy 8 14 30 34 11 1 1 46 23 209
2018 Project management 7 15 33 26 12 2 4 41 24 110
2018 Other services to the public 3 12 21 20 37 3 4 61 16 49
2018 None of the above 8 14 24 24 16 4 9 47 26 172
2017 Client contact centre 20 11 37 10 16 3 3 28 33 34
2017 Federal regulators 4 0 13 31 42 4 5 81 5 19
2017 Compliance, inspection and enforcement 18 8 34 24 17 0 0 40 26 12
2017 Communications or public affairs 6 15 30 27 15 3 4 45 22 101
2017 Access to information and privacy 0 0 30 40 23 0 7 68 0 12
2017 Security 5 14 27 19 31 0 4 52 20 21
2017 Science and technology 4 12 22 25 25 4 8 57 18 1331
2017 Library services 16 21 20 18 19 4 3 39 40 29
2017 Administration and operations 6 13 28 25 19 2 7 48 21 389
2017 Human resources 16 17 24 21 15 4 4 39 35 210
2017 Financial management 4 16 21 35 21 2 1 58 20 195
2017 Procurement 22 16 12 18 22 0 10 44 43 40
2017 Real property 4 16 17 26 24 0 13 57 23 22
2017 Materiel management 20 15 10 11 23 10 10 42 45 16
2017 Information management 9 10 34 20 20 4 4 43 21 72
2017 Information technology 10 17 24 18 23 1 7 45 29 150
2017 Evaluation 19 19 39 5 18 0 0 23 38 15
2017 Data sciences 0 4 9 43 30 7 7 84 5 35
2017 Policy 7 10 37 29 11 3 3 42 18 227
2017 Project management 4 12 33 26 17 3 5 47 18 108
2017 Other services to the public 8 16 28 25 18 0 5 45 25 71
2017 None of the above 6 9 18 26 22 4 15 60 18 280
2014 Client contact centre 14 9 22 10 38 3 5 52 24 42
2014 Federal regulators 6 12 32 28 12 0 10 45 20 31
2014 Compliance, inspection and enforcement 7 7 50 21 0 7 7 24 17 14
2014 Communications or public affairs 6 8 26 39 18 0 3 58 14 107
2014 Security 3 12 3 27 12 43 0 69 26 20
2014 Science and technology 9 15 26 28 12 3 8 45 26 1212
2014 Library services 16 13 43 23 5 0 0 28 29 22
2014 Administration and operations 10 12 25 27 18 2 7 48 24 465
2014 Human resources 6 9 29 21 20 7 8 48 18 186
2014 Financial management 4 3 20 30 25 2 16 67 9 231
2014 Procurement 7 15 24 22 25 3 5 51 23 40
2014 Real property 0 13 24 34 18 0 11 58 15 41
2014 Materiel management 8 5 13 18 53 0 3 73 14 25
2014 Information management 13 18 32 22 8 3 5 32 33 79
2014 Information technology 11 14 26 29 14 1 6 46 27 185
2014 Internal audit 0 9 39 20 31 0 0 51 9 10
2014 Evaluation 0 6 30 41 23 0 0 65 6 17
2014 Other services to the public 9 15 30 24 17 2 5 43 25 178
2014 None of the above 7 13 28 24 16 3 9 45 23 439

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 4 62 22 0 5 8 25 4 23
2020 Federal regulators 6 6 41 41 6 0 0 47 12 15
2020 Compliance, inspection and enforcement 0 20 42 23 6 8 0 32 22 13
2020 Communications or public affairs 10 17 37 15 17 2 3 33 28 110
2020 Access to information and privacy 0 18 59 17 0 6 0 18 19 10
2020 Security 5 5 32 29 29 0 0 58 10 24
2020 Science and technology 17 24 29 15 9 2 3 26 44 1175
2020 Library services 15 22 24 20 14 5 0 36 39 24
2020 Administration and operations 8 18 36 23 12 3 1 36 27 391
2020 Human resources 12 21 27 21 16 2 1 38 35 178
2020 Financial management 7 13 37 30 11 1 1 41 21 200
2020 Procurement 7 26 26 21 18 2 0 40 34 33
2020 Real property 12 31 21 26 5 0 5 33 45 30
2020 Materiel management 6 28 28 17 21 0 0 38 34 17
2020 Information management 5 12 32 30 19 2 2 50 17 54
2020 Information technology 14 26 31 22 7 0 1 29 40 176
2020 Internal audit 7 29 28 7 29 0 0 36 36 14
2020 Evaluation 11 22 28 28 6 6 0 35 35 18
2020 Data sciences 9 7 31 26 21 3 3 50 17 50
2020 Policy 7 21 36 25 6 3 2 33 29 288
2020 Project management 12 17 45 16 9 0 0 25 29 117
2020 Other services to the public 13 22 34 22 10 0 0 31 34 60
2020 None of the above 9 22 33 21 8 5 2 31 33 195
2019 Client contact centre 12 21 27 16 18 5 0 36 35 36
2019 Federal regulators 12 14 24 25 24 0 0 49 26 16
2019 Compliance, inspection and enforcement 17 16 34 21 6 5 0 29 35 17
2019 Communications or public affairs 12 17 32 16 21 1 0 38 30 123
2019 Access to information and privacy 7 21 21 22 21 0 8 47 30 13
2019 Security 18 11 24 21 24 0 3 46 29 29
2019 Science and technology 16 21 23 15 17 4 5 35 40 1501
2019 Library services 15 15 24 34 8 0 4 44 31 28
2019 Administration and operations 11 23 33 16 13 2 2 30 36 405
2019 Human resources 10 14 36 23 13 2 2 38 25 180
2019 Financial management 8 19 33 23 15 1 1 38 28 210
2019 Procurement 8 18 35 17 22 0 0 39 26 44
2019 Real property 8 20 51 10 7 0 4 17 30 44
2019 Materiel management 14 29 17 21 18 0 0 39 44 24
2019 Information management 12 17 33 15 18 4 0 35 31 67
2019 Information technology 9 26 36 15 10 2 2 26 37 176
2019 Internal audit 20 19 41 0 20 0 0 20 39 10
2019 Evaluation 35 8 38 4 4 8 4 8 48 25
2019 Data sciences 17 15 30 12 23 1 1 36 33 71
2019 Policy 12 23 35 18 9 1 2 28 36 292
2019 Project management 12 21 36 18 8 3 1 27 35 112
2019 Other services to the public 18 20 33 15 12 1 1 28 39 80
2019 None of the above 14 16 26 15 25 2 4 42 31 242
2018 Client contact centre 3 29 28 25 0 0 14 29 38 30
2018 Federal regulators 20 29 33 12 6 0 0 18 49 16
2018 Compliance, inspection and enforcement 19 18 27 37 0 0 0 37 37 11
2018 Communications or public affairs 12 18 36 19 10 4 0 30 32 96
2018 Security 0 41 15 37 7 0 0 44 41 13
2018 Science and technology 20 23 26 15 11 3 2 27 46 1098
2018 Library services 15 29 39 12 4 0 0 16 44 25
2018 Administration and operations 10 26 35 15 8 3 3 25 38 322
2018 Human resources 9 27 36 20 7 1 1 28 36 157
2018 Financial management 7 20 34 22 16 1 0 38 27 183
2018 Procurement 19 15 27 21 14 3 2 37 35 45
2018 Real property 7 20 54 12 7 0 0 19 27 21
2018 Materiel management 8 32 44 4 12 0 0 16 40 19
2018 Information management 18 11 32 23 10 5 0 35 31 67
2018 Information technology 16 30 29 16 8 2 0 24 46 130
2018 Internal audit 10 30 31 21 0 0 8 23 44 10
2018 Evaluation 26 22 38 13 0 0 0 13 48 20
2018 Data sciences 10 41 19 20 7 2 0 28 52 32
2018 Policy 9 26 35 21 7 1 2 28 36 210
2018 Project management 14 21 40 15 6 1 3 22 36 110
2018 Other services to the public 8 22 43 12 13 0 2 25 31 51
2018 None of the above 15 21 32 12 11 3 5 26 40 172
2017 Client contact centre 12 37 29 11 3 3 6 15 53 34
2017 Federal regulators 0 14 61 4 4 11 5 10 17 19
2017 Compliance, inspection and enforcement 11 35 46 9 0 0 0 9 45 11
2017 Communications or public affairs 14 17 35 15 11 4 3 29 33 101
2017 Access to information and privacy 7 8 13 13 45 0 14 68 17 12
2017 Security 5 18 45 19 9 0 4 29 24 21
2017 Science and technology 16 22 26 11 14 3 7 28 43 1335
2017 Library services 22 15 29 15 12 0 8 29 40 29
2017 Administration and operations 14 25 31 17 9 1 3 27 41 393
2017 Human resources 12 17 40 20 8 1 1 28 30 210
2017 Financial management 6 19 42 19 12 1 1 32 26 194
2017 Procurement 13 29 27 13 11 7 0 26 45 40
2017 Real property 13 6 57 13 11 0 0 24 19 23
2017 Materiel management 15 20 40 0 14 0 10 16 40 16
2017 Information management 10 13 30 20 18 3 6 42 25 73
2017 Information technology 11 17 35 13 16 3 4 32 30 150
2017 Evaluation 13 31 39 5 13 0 0 18 44 15
2017 Data sciences 7 11 18 28 18 9 9 56 22 35
2017 Policy 11 27 38 16 4 2 2 22 39 228
2017 Project management 14 29 32 12 10 0 3 23 44 108
2017 Other services to the public 16 16 36 19 10 3 0 30 33 71
2017 None of the above 12 15 29 12 18 2 11 35 31 279
2014 Client contact centre 19 23 20 6 32 2 0 38 42 42
2014 Federal regulators 13 25 45 13 3 0 0 16 38 30
2014 Compliance, inspection and enforcement 14 22 43 7 7 0 7 15 39 14
2014 Communications or public affairs 22 19 30 20 7 0 2 27 42 107
2014 Security 3 18 18 9 9 43 0 32 36 20
2014 Science and technology 29 26 22 12 4 2 4 17 59 1212
2014 Library services 29 18 33 0 10 10 0 11 52 22
2014 Administration and operations 20 26 32 11 9 1 1 21 47 467
2014 Human resources 18 16 35 13 15 2 1 29 35 186
2014 Financial management 9 11 46 18 14 0 2 32 20 232
2014 Procurement 12 14 37 24 8 2 2 34 27 40
2014 Real property 12 28 41 14 6 0 0 20 39 41
2014 Materiel management 9 15 13 15 48 0 0 63 24 25
2014 Information management 19 19 34 19 1 4 4 22 41 79
2014 Information technology 21 24 37 10 4 1 3 14 47 185
2014 Internal audit 0 19 40 30 11 0 0 42 19 10
2014 Evaluation 18 29 24 24 0 0 6 25 50 17
2014 Other services to the public 21 23 28 11 11 3 3 23 47 178
2014 None of the above 18 23 29 13 9 3 4 24 45 440

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 4 33 45 3 0 3 50 15 23
2020 Federal regulators 6 19 29 47 0 0 0 47 25 15
2020 Compliance, inspection and enforcement 0 28 22 36 14 0 0 50 28 13
2020 Communications or public affairs 3 10 41 34 10 1 0 45 14 109
2020 Access to information and privacy 0 34 19 39 8 0 0 47 34 10
2020 Security 4 18 17 40 22 0 0 61 22 23
2020 Science and technology 3 13 35 33 13 0 2 47 17 1177
2020 Library services 4 16 19 49 13 0 0 62 19 24
2020 Administration and operations 4 16 35 29 15 0 1 45 20 391
2020 Human resources 4 18 36 27 14 0 1 41 22 178
2020 Financial management 1 9 41 36 13 1 0 49 10 200
2020 Procurement 5 11 31 41 12 0 0 54 15 33
2020 Real property 8 13 18 47 14 0 0 62 20 31
2020 Materiel management 6 11 27 29 27 0 0 56 17 17
2020 Information management 2 11 31 24 28 2 2 54 13 54
2020 Information technology 2 8 37 34 19 0 0 53 10 176
2020 Internal audit 7 15 43 28 8 0 0 35 22 14
2020 Evaluation 0 44 29 22 6 0 0 27 44 18
2020 Data sciences 0 5 33 32 28 0 3 61 5 50
2020 Policy 3 15 41 33 7 2 0 41 18 291
2020 Project management 5 9 41 30 15 0 0 45 14 118
2020 Other services to the public 6 20 26 41 6 1 0 48 26 60
2020 None of the above 4 13 33 35 12 3 1 48 18 195
2019 Client contact centre 11 14 41 20 7 3 3 29 27 37
2019 Federal regulators 7 23 45 7 12 0 6 20 32 16
2019 Compliance, inspection and enforcement 12 15 48 10 5 10 0 17 30 18
2019 Communications or public affairs 7 20 40 17 15 0 0 32 28 124
2019 Access to information and privacy 14 7 20 28 23 0 8 55 22 13
2019 Security 8 6 27 26 27 3 3 56 15 29
2019 Science and technology 6 16 29 29 17 1 3 48 22 1500
2019 Library services 6 16 44 30 4 0 0 34 22 28
2019 Administration and operations 13 20 33 21 11 1 1 32 34 406
2019 Human resources 11 19 33 29 7 0 1 36 30 181
2019 Financial management 9 15 38 25 11 1 0 37 24 210
2019 Procurement 2 12 33 30 22 0 0 52 15 44
2019 Real property 8 4 35 29 18 0 5 50 13 44
2019 Materiel management 8 13 33 30 15 0 0 45 21 24
2019 Information management 12 17 34 14 20 1 1 35 30 67
2019 Information technology 2 12 37 31 15 0 3 48 15 176
2019 Internal audit 10 19 41 20 10 0 0 30 29 10
2019 Evaluation 24 7 31 23 11 0 4 36 32 25
2019 Data sciences 13 16 22 24 25 1 0 49 29 71
2019 Policy 10 21 35 24 9 1 0 33 32 294
2019 Project management 9 19 33 27 11 1 0 38 29 112
2019 Other services to the public 14 22 23 28 13 0 0 41 36 79
2019 None of the above 14 14 24 22 21 2 3 46 29 241
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 35 24 4 0 4 4 70 4 23
2020 Federal regulators 32 48 20 0 0 0 0 80 0 15
2020 Compliance, inspection and enforcement 37 21 6 8 15 0 12 66 26 13
2020 Communications or public affairs 39 25 15 2 2 7 9 77 6 110
2020 Access to information and privacy 31 8 28 25 0 0 9 42 27 10
2020 Security 39 27 17 9 4 4 0 68 14 23
2020 Science and technology 22 34 18 12 7 5 2 60 21 1175
2020 Library services 24 20 32 4 12 9 0 49 17 24
2020 Administration and operations 30 31 18 8 4 6 3 67 13 389
2020 Human resources 29 27 18 10 4 8 5 64 16 179
2020 Financial management 33 30 17 7 4 6 2 69 13 201
2020 Procurement 20 19 32 6 7 6 11 47 15 33
2020 Real property 33 28 20 6 12 0 2 61 18 31
2020 Materiel management 27 20 15 12 20 0 6 51 33 17
2020 Information management 45 23 5 7 5 9 6 80 14 54
2020 Information technology 38 30 14 5 4 7 3 75 10 175
2020 Internal audit 15 29 21 21 7 0 7 48 30 14
2020 Evaluation 22 33 11 23 5 6 0 58 30 18
2020 Data sciences 28 35 17 5 2 10 3 72 8 50
2020 Policy 28 37 14 5 2 6 7 75 9 288
2020 Project management 30 28 22 8 3 7 3 63 12 118
2020 Other services to the public 23 27 12 12 8 11 6 61 25 60
2020 None of the above 19 28 19 16 9 5 4 52 27 197
2019 Client contact centre 27 32 27 7 2 0 5 62 9 37
2019 Federal regulators 39 17 6 7 30 0 0 57 37 16
2019 Compliance, inspection and enforcement 15 42 33 0 10 0 0 58 10 18
2019 Communications or public affairs 43 24 13 5 1 7 8 78 7 125
2019 Access to information and privacy 21 22 30 7 7 7 7 50 16 13
2019 Security 39 25 18 6 6 0 6 69 12 29
2019 Science and technology 28 29 15 12 8 5 4 63 21 1500
2019 Library services 36 22 24 3 9 7 0 61 13 28
2019 Administration and operations 28 29 16 11 8 5 2 62 21 406
2019 Human resources 32 30 13 11 6 3 5 67 19 182
2019 Financial management 33 25 19 11 4 4 3 63 17 211
2019 Procurement 31 18 15 12 6 10 8 59 22 44
2019 Real property 28 28 17 13 9 4 1 60 23 43
2019 Materiel management 21 20 21 6 20 12 0 46 30 24
2019 Information management 33 26 12 9 7 2 11 68 19 67
2019 Information technology 35 32 14 6 3 6 5 75 10 177
2019 Internal audit 0 30 10 19 20 20 0 38 50 10
2019 Evaluation 24 19 23 8 15 11 0 48 26 25
2019 Data sciences 42 33 11 2 2 1 9 83 5 70
2019 Policy 32 28 14 9 6 6 4 67 17 293
2019 Project management 27 28 17 12 7 6 2 60 21 113
2019 Other services to the public 32 31 15 8 6 4 5 69 15 80
2019 None of the above 35 26 13 10 9 4 3 66 20 243
2018 Client contact centre 24 19 29 15 8 5 0 45 24 30
2018 Federal regulators 29 22 6 31 6 0 6 54 39 16
2018 Compliance, inspection and enforcement 0 45 19 0 20 8 9 54 24 11
2018 Communications or public affairs 32 31 18 6 2 8 3 71 8 96
2018 Security 7 69 7 7 0 9 0 84 8 13
2018 Science and technology 20 35 18 11 10 4 2 58 23 1094
2018 Library services 12 32 28 16 8 4 0 46 24 25
2018 Administration and operations 19 32 18 14 12 4 1 54 27 322
2018 Human resources 23 35 15 15 4 5 3 63 21 155
2018 Financial management 21 37 20 7 6 7 2 64 14 185
2018 Procurement 33 17 23 7 15 4 0 52 24 45
2018 Real property 25 34 23 0 12 3 4 63 13 21
2018 Materiel management 15 56 4 3 15 6 0 76 20 20
2018 Information management 19 38 14 15 4 8 1 63 22 67
2018 Information technology 22 38 14 8 1 12 4 71 12 129
2018 Internal audit 0 54 18 10 10 0 8 58 22 10
2018 Evaluation 17 26 22 22 13 0 0 43 35 20
2018 Data sciences 37 26 6 10 0 17 4 80 12 33
2018 Policy 22 26 15 9 6 15 7 61 19 209
2018 Project management 20 37 16 6 9 10 2 65 17 110
2018 Other services to the public 24 24 21 16 9 7 0 52 26 50
2018 None of the above 17 30 20 10 16 4 2 51 27 172
2017 Client contact centre 10 37 27 11 5 10 0 52 17 34
2017 Federal regulators 40 25 18 6 4 6 0 70 11 19
2017 Compliance, inspection and enforcement 15 0 14 33 31 0 7 16 68 13
2017 Communications or public affairs 29 25 15 9 5 7 10 65 17 101
2017 Access to information and privacy 23 20 21 30 7 0 0 43 37 12
2017 Security 32 36 0 9 13 0 10 76 24 21
2017 Science and technology 26 30 16 11 9 4 4 61 22 1338
2017 Library services 12 33 16 15 17 0 8 48 34 29
2017 Administration and operations 24 32 15 14 8 4 4 61 23 396
2017 Human resources 32 30 13 9 6 7 3 69 16 209
2017 Financial management 22 39 18 8 10 3 1 63 18 196
2017 Procurement 25 28 18 5 6 11 7 64 14 40
2017 Real property 31 41 22 3 0 3 0 75 3 23
2017 Materiel management 14 31 15 10 19 0 11 50 33 16
2017 Information management 24 33 18 7 11 2 4 61 20 73
2017 Information technology 42 30 11 5 2 2 7 80 8 149
2017 Evaluation 12 32 6 13 13 24 0 58 34 15
2017 Data sciences 24 26 14 10 2 11 13 66 16 35
2017 Policy 34 26 14 9 7 4 5 67 17 228
2017 Project management 27 29 15 8 12 5 4 61 22 108
2017 Other services to the public 24 31 21 12 8 0 3 58 20 72
2017 None of the above 23 31 15 10 11 5 4 60 23 282
2014 Client contact centre 32 33 11 12 3 3 5 72 17 42
2014 Federal regulators 28 37 17 6 6 2 4 69 13 31
2014 Compliance, inspection and enforcement 7 21 29 21 14 7 0 31 38 14
2014 Communications or public affairs 33 31 9 7 9 8 3 72 18 107
2014 Security 12 9 15 6 58 0 0 21 64 20
2014 Science and technology 26 34 17 9 8 3 3 64 18 1216
2014 Library services 37 23 4 23 13 0 0 60 36 22
2014 Administration and operations 31 32 13 12 8 2 2 66 21 469
2014 Human resources 35 30 11 9 6 2 7 72 16 186
2014 Financial management 33 35 14 8 7 2 2 70 16 231
2014 Procurement 15 29 20 25 7 5 0 46 33 40
2014 Real property 35 38 17 3 2 2 3 77 5 41
2014 Materiel management 56 13 7 5 9 5 5 77 15 25
2014 Information management 32 25 9 13 13 3 7 62 28 79
2014 Information technology 36 30 11 7 5 3 7 74 13 185
2014 Internal audit 21 49 11 0 0 0 19 86 0 10
2014 Evaluation 29 18 42 12 0 0 0 47 12 17
2014 Other services to the public 31 31 16 10 9 0 3 65 19 179
2014 None of the above 30 36 10 12 7 3 2 69 21 442

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 30 11 4 0 0 0 85 4 23
2020 Federal regulators 57 37 0 6 0 0 0 94 6 15
2020 Compliance, inspection and enforcement 48 29 0 15 8 0 0 77 23 13
2020 Communications or public affairs 62 24 4 7 1 3 0 88 8 111
2020 Access to information and privacy 65 17 0 9 0 9 0 90 10 10
2020 Security 65 17 8 10 0 0 0 82 10 24
2020 Science and technology 40 32 10 11 6 1 0 73 17 1174
2020 Library services 28 32 9 15 12 5 0 63 28 24
2020 Administration and operations 49 29 9 8 4 0 0 79 13 389
2020 Human resources 54 26 9 8 3 1 0 80 11 178
2020 Financial management 51 28 9 9 2 2 0 80 11 199
2020 Procurement 46 35 6 4 7 2 0 83 11 33
2020 Real property 39 34 7 15 5 0 0 74 19 31
2020 Materiel management 31 35 22 0 12 0 0 66 12 17
2020 Information management 63 18 7 5 5 2 0 83 10 54
2020 Information technology 58 24 10 4 3 1 0 83 7 176
2020 Internal audit 44 35 7 14 0 0 0 80 14 14
2020 Evaluation 44 33 0 18 5 0 0 78 22 18
2020 Data sciences 63 25 7 4 0 2 0 90 4 50
2020 Policy 53 34 6 4 2 1 1 88 6 287
2020 Project management 44 31 12 8 4 1 0 76 12 118
2020 Other services to the public 49 27 8 10 3 2 0 78 14 60
2020 None of the above 37 30 12 10 9 1 0 68 20 195
2019 Client contact centre 51 34 5 8 2 0 0 85 10 37
2019 Federal regulators 43 26 14 0 16 0 0 70 16 16
2019 Compliance, inspection and enforcement 31 31 6 5 26 0 0 63 31 18
2019 Communications or public affairs 65 24 7 3 1 0 0 89 4 124
2019 Access to information and privacy 78 15 0 7 0 0 0 93 7 13
2019 Security 49 34 9 9 0 0 0 83 9 29
2019 Science and technology 45 30 8 11 5 0 1 76 16 1504
2019 Library services 36 24 14 10 17 0 0 59 26 28
2019 Administration and operations 44 26 10 10 8 2 0 72 18 402
2019 Human resources 49 30 5 11 5 0 0 79 16 182
2019 Financial management 47 28 9 12 4 0 0 75 16 211
2019 Procurement 57 21 10 8 5 0 0 78 12 43
2019 Real property 50 32 6 11 0 0 0 82 11 44
2019 Materiel management 43 24 0 9 24 0 0 67 33 24
2019 Information management 50 22 8 11 8 0 1 73 19 67
2019 Information technology 57 28 5 4 5 1 0 86 9 177
2019 Internal audit 10 49 10 0 31 0 0 59 31 10
2019 Evaluation 47 27 7 8 12 0 0 73 19 25
2019 Data sciences 64 27 7 0 2 0 0 91 2 70
2019 Policy 51 30 5 8 6 0 0 81 14 293
2019 Project management 43 27 10 11 7 3 0 72 18 113
2019 Other services to the public 47 29 7 9 6 2 0 78 15 80
2019 None of the above 52 20 8 10 9 0 1 73 19 243
2018 Client contact centre 23 43 11 15 8 0 0 65 23 30
2018 Federal regulators 35 40 0 20 6 0 0 75 25 16
2018 Compliance, inspection and enforcement 17 63 0 0 20 0 0 80 20 11
2018 Communications or public affairs 57 26 6 10 0 1 1 84 10 96
2018 Security 38 46 7 0 9 0 0 84 9 13
2018 Science and technology 36 34 10 10 9 1 0 70 20 1093
2018 Library services 32 24 17 12 12 4 0 58 25 25
2018 Administration and operations 37 24 12 13 13 1 0 61 26 322
2018 Human resources 38 32 11 13 5 1 0 70 19 154
2018 Financial management 40 33 10 10 4 3 0 76 14 185
2018 Procurement 51 19 10 12 8 0 0 70 20 45
2018 Real property 38 44 0 7 9 3 0 84 16 21
2018 Materiel management 49 14 15 12 10 0 0 64 22 20
2018 Information management 33 23 14 20 8 2 0 56 29 67
2018 Information technology 49 31 9 6 4 0 0 81 10 129
2018 Internal audit 21 43 11 0 18 0 8 69 19 10
2018 Evaluation 17 31 4 35 13 0 0 48 48 20
2018 Data sciences 43 36 4 15 0 0 2 81 15 33
2018 Policy 43 30 11 9 6 0 1 73 15 210
2018 Project management 40 40 5 8 6 1 0 80 14 110
2018 Other services to the public 48 27 8 9 5 3 0 77 14 51
2018 None of the above 35 27 14 8 15 0 1 63 23 173
2017 Client contact centre 32 42 11 13 2 0 0 74 16 34
2017 Federal regulators 41 40 0 10 9 0 0 81 19 19
2017 Compliance, inspection and enforcement 15 32 14 0 31 7 0 51 33 13
2017 Communications or public affairs 48 31 10 10 1 0 1 79 11 100
2017 Access to information and privacy 52 20 21 7 0 0 0 72 7 12
2017 Security 54 32 0 0 13 0 0 87 13 21
2017 Science and technology 42 30 9 10 7 1 0 74 17 1337
2017 Library services 30 28 9 22 11 0 0 58 33 29
2017 Administration and operations 44 31 9 7 8 1 0 75 15 396
2017 Human resources 51 28 6 12 3 0 0 79 15 209
2017 Financial management 36 38 10 7 8 0 1 75 15 196
2017 Procurement 40 34 11 7 8 0 0 74 15 40
2017 Real property 53 27 13 6 0 0 0 81 6 23
2017 Materiel management 25 25 37 5 9 0 0 50 14 16
2017 Information management 39 31 11 8 10 0 0 70 19 72
2017 Information technology 60 25 7 4 5 0 0 85 9 149
2017 Evaluation 44 18 6 19 13 0 0 62 32 15
2017 Data sciences 34 38 7 14 7 0 0 72 21 35
2017 Policy 45 29 10 9 7 0 0 74 16 227
2017 Project management 47 25 9 11 7 1 0 73 18 108
2017 Other services to the public 42 34 9 9 5 0 0 76 14 72
2017 None of the above 41 32 10 7 8 1 1 74 16 282
2014 Client contact centre 54 21 11 8 5 2 0 75 14 42
2014 Federal regulators 41 28 7 17 6 0 0 69 24 31
2014 Compliance, inspection and enforcement 15 36 14 22 14 0 0 50 36 14
2014 Communications or public affairs 58 20 7 8 6 1 0 78 14 107
2014 Security 15 21 49 3 12 0 0 36 15 20
2014 Science and technology 39 35 9 11 6 1 1 74 17 1216
2014 Library services 37 23 9 22 9 0 0 60 31 22
2014 Administration and operations 43 29 10 10 7 1 0 73 17 470
2014 Human resources 54 29 5 6 5 1 0 83 12 186
2014 Financial management 42 38 6 7 7 0 0 80 14 232
2014 Procurement 30 26 13 20 12 0 0 55 32 40
2014 Real property 46 38 9 4 3 0 0 84 7 41
2014 Materiel management 58 18 5 7 9 3 0 79 16 25
2014 Information management 49 15 9 12 14 1 0 65 26 79
2014 Information technology 54 23 8 8 6 1 0 78 14 185
2014 Internal audit 40 39 21 0 0 0 0 79 0 10
2014 Evaluation 41 24 18 12 6 0 0 65 18 17
2014 Other services to the public 42 33 7 10 7 0 0 75 18 179
2014 None of the above 41 33 9 10 6 1 0 75 16 442

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 29 7 5 0 0 0 88 5 23
2020 Federal regulators 60 26 6 8 0 0 0 86 8 15
2020 Compliance, inspection and enforcement 56 21 8 15 0 0 0 77 15 13
2020 Communications or public affairs 68 22 5 2 1 3 0 92 3 111
2020 Access to information and privacy 65 8 9 9 0 9 0 80 10 10
2020 Security 58 38 4 0 0 0 0 96 0 24
2020 Science and technology 44 36 9 8 3 0 0 80 11 1171
2020 Library services 32 44 7 12 0 5 0 80 12 24
2020 Administration and operations 54 31 5 7 2 0 0 86 9 386
2020 Human resources 61 24 6 6 1 1 0 86 7 177
2020 Financial management 57 31 6 4 1 0 0 88 5 200
2020 Procurement 65 20 0 8 5 2 0 87 13 33
2020 Real property 49 26 15 0 10 0 0 75 10 31
2020 Materiel management 38 47 7 3 4 0 0 85 8 17
2020 Information management 64 22 2 7 4 2 0 88 11 54
2020 Information technology 66 26 3 2 3 0 0 92 4 175
2020 Internal audit 50 50 0 0 0 0 0 100 0 14
2020 Evaluation 61 34 0 6 0 0 0 94 6 18
2020 Data sciences 70 27 3 0 0 0 0 97 0 50
2020 Policy 68 25 3 4 1 0 0 93 4 287
2020 Project management 57 28 9 5 2 0 0 85 7 117
2020 Other services to the public 46 42 8 3 1 0 0 88 4 60
2020 None of the above 46 32 12 7 3 0 0 78 10 196
2019 Client contact centre 36 49 12 0 2 0 0 85 2 37
2019 Federal regulators 50 12 13 13 12 0 0 62 25 16
2019 Compliance, inspection and enforcement 21 63 0 10 6 0 0 84 16 18
2019 Communications or public affairs 77 18 3 1 1 0 0 95 2 125
2019 Access to information and privacy 72 28 0 0 0 0 0 100 0 13
2019 Security 58 30 0 6 6 0 0 88 12 28
2019 Science and technology 49 31 8 8 3 0 0 81 11 1502
2019 Library services 46 31 15 0 7 0 0 77 7 28
2019 Administration and operations 45 30 10 10 6 0 0 75 15 405
2019 Human resources 54 30 6 7 3 0 0 84 10 182
2019 Financial management 51 32 5 8 4 0 0 83 12 210
2019 Procurement 68 15 9 4 5 0 0 83 9 44
2019 Real property 44 37 9 10 0 0 0 81 10 44
2019 Materiel management 50 21 13 10 6 0 0 71 17 24
2019 Information management 52 20 13 11 3 0 1 73 14 67
2019 Information technology 61 30 5 4 1 0 0 91 4 177
2019 Internal audit 10 39 10 10 31 0 0 49 40 10
2019 Evaluation 39 38 4 8 12 0 0 77 19 25
2019 Data sciences 66 28 5 1 0 0 0 94 1 71
2019 Policy 57 30 4 4 5 0 0 87 9 293
2019 Project management 49 34 9 4 4 0 0 83 8 113
2019 Other services to the public 47 40 3 7 2 0 0 88 9 80
2019 None of the above 56 23 9 8 5 0 0 79 13 239
2018 Client contact centre 32 32 6 22 8 0 0 64 30 30
2018 Federal regulators 48 33 7 7 6 0 0 80 13 15
2018 Compliance, inspection and enforcement 25 46 9 0 20 0 0 71 20 11
2018 Communications or public affairs 67 25 5 3 0 0 0 92 3 96
2018 Security 47 38 7 7 0 0 0 85 7 13
2018 Science and technology 39 36 12 8 4 0 0 76 12 1092
2018 Library services 36 38 12 8 8 0 0 73 15 25
2018 Administration and operations 40 33 9 10 7 0 0 73 17 322
2018 Human resources 45 36 9 7 4 0 0 81 10 155
2018 Financial management 44 37 7 8 3 0 0 81 11 185
2018 Procurement 62 20 2 12 5 0 0 82 17 45
2018 Real property 40 44 7 0 9 0 0 84 9 21
2018 Materiel management 9 65 3 20 3 0 0 74 23 20
2018 Information management 31 40 11 9 4 4 0 74 14 67
2018 Information technology 56 35 2 5 3 0 0 90 8 129
2018 Internal audit 21 43 11 8 10 0 8 69 19 10
2018 Evaluation 30 43 9 4 13 0 0 73 18 20
2018 Data sciences 53 33 4 7 0 0 2 88 7 33
2018 Policy 61 27 4 5 3 0 1 88 8 210
2018 Project management 48 29 8 11 3 0 0 78 14 109
2018 Other services to the public 40 38 8 13 2 0 0 78 14 50
2018 None of the above 44 31 9 5 10 0 0 75 15 173
2017 Client contact centre 34 47 6 8 5 0 0 81 13 34
2017 Federal regulators 50 41 9 0 0 0 0 91 0 19
2017 Compliance, inspection and enforcement 18 32 8 25 18 0 0 49 43 12
2017 Communications or public affairs 58 30 5 5 2 0 0 88 7 101
2017 Access to information and privacy 45 34 14 7 0 0 0 79 7 12
2017 Security 41 45 0 9 5 0 0 86 14 21
2017 Science and technology 42 37 7 9 5 0 0 79 14 1337
2017 Library services 31 37 13 9 10 0 0 68 19 29
2017 Administration and operations 37 41 6 9 6 0 0 78 15 396
2017 Human resources 44 37 8 7 3 0 0 82 10 209
2017 Financial management 37 42 7 9 5 0 0 79 13 195
2017 Procurement 47 40 2 7 4 0 0 87 11 40
2017 Real property 35 43 13 9 0 0 0 78 9 22
2017 Materiel management 17 52 6 26 0 0 0 68 26 15
2017 Information management 36 42 4 14 4 0 0 78 18 72
2017 Information technology 52 36 6 4 1 0 0 89 5 150
2017 Evaluation 19 49 0 13 19 0 0 68 32 15
2017 Data sciences 47 33 5 9 5 0 0 80 15 33
2017 Policy 50 33 4 8 4 0 0 83 13 228
2017 Project management 40 36 5 13 6 0 0 76 19 108
2017 Other services to the public 39 41 5 13 2 0 0 80 15 72
2017 None of the above 47 31 5 8 8 0 1 79 15 281
2014 Client contact centre 47 38 9 3 3 0 0 85 6 42
2014 Federal regulators 41 35 6 15 3 0 0 75 18 31
2014 Compliance, inspection and enforcement 22 36 28 14 0 0 0 58 14 14
2014 Communications or public affairs 53 36 5 3 4 0 0 89 6 107
2014 Security 18 63 6 9 3 0 0 82 12 20
2014 Science and technology 38 43 9 7 3 0 0 81 10 1215
2014 Library services 42 31 14 9 4 0 0 73 13 22
2014 Administration and operations 43 39 8 7 3 0 0 82 10 470
2014 Human resources 53 33 7 5 2 0 0 86 6 186
2014 Financial management 37 45 8 6 3 0 0 83 9 232
2014 Procurement 34 41 8 13 5 0 0 75 18 40
2014 Real property 43 36 8 13 0 0 0 80 13 41
2014 Materiel management 68 15 5 3 9 0 0 84 11 25
2014 Information management 42 34 10 6 5 3 0 78 12 79
2014 Information technology 43 36 14 6 1 1 0 79 7 185
2014 Internal audit 70 30 0 0 0 0 0 100 0 10
2014 Evaluation 30 35 18 18 0 0 0 65 18 17
2014 Other services to the public 42 35 8 9 6 0 0 77 15 179
2014 None of the above 41 36 11 9 3 0 0 77 12 442

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 37 16 3 0 0 0 81 3 23
2020 Federal regulators 46 48 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 63 21 0 16 0 0 0 84 16 13
2020 Communications or public affairs 64 29 4 2 0 0 0 93 2 108
2020 Access to information and privacy 65 17 18 0 0 0 0 82 0 10
2020 Security 49 37 9 5 0 0 0 86 5 24
2020 Science and technology 39 39 12 6 2 0 0 79 8 1168
2020 Library services 33 43 13 11 0 0 0 76 11 24
2020 Administration and operations 46 36 11 4 2 1 0 82 6 388
2020 Human resources 58 28 6 4 1 1 1 88 6 178
2020 Financial management 49 36 9 3 1 1 0 87 4 200
2020 Procurement 37 33 18 5 0 8 0 75 5 33
2020 Real property 32 43 15 3 5 3 0 77 8 31
2020 Materiel management 35 40 21 0 4 0 0 75 4 17
2020 Information management 61 26 7 2 3 0 2 88 5 53
2020 Information technology 57 30 7 5 2 0 0 86 6 176
2020 Internal audit 44 35 14 0 0 7 0 85 0 14
2020 Evaluation 50 33 0 17 0 0 0 83 17 18
2020 Data sciences 65 30 5 0 0 0 0 95 0 50
2020 Policy 59 33 5 2 1 0 0 92 3 285
2020 Project management 44 36 12 5 2 1 0 81 6 116
2020 Other services to the public 39 50 5 3 1 2 0 91 4 59
2020 None of the above 37 36 13 11 3 0 0 73 14 195
2019 Client contact centre 53 27 17 3 0 0 0 80 3 37
2019 Federal regulators 50 25 13 0 12 0 0 75 12 16
2019 Compliance, inspection and enforcement 27 36 20 10 6 0 0 64 16 18
2019 Communications or public affairs 67 30 1 1 1 0 0 97 1 125
2019 Access to information and privacy 42 49 0 0 0 0 8 100 0 13
2019 Security 42 39 9 3 0 0 6 87 4 29
2019 Science and technology 44 38 10 5 2 1 0 83 7 1501
2019 Library services 29 48 16 4 3 0 0 77 7 28
2019 Administration and operations 40 39 11 6 3 1 1 80 9 405
2019 Human resources 54 29 9 3 3 0 1 84 7 178
2019 Financial management 38 43 9 6 3 0 0 82 9 210
2019 Procurement 50 38 7 2 2 0 0 88 5 43
2019 Real property 45 34 16 4 0 0 0 80 4 44
2019 Materiel management 34 34 15 7 10 0 0 68 17 22
2019 Information management 47 25 13 9 4 0 1 73 14 67
2019 Information technology 52 34 5 4 3 3 0 89 6 177
2019 Internal audit 39 30 10 0 20 0 0 69 20 10
2019 Evaluation 43 38 0 8 12 0 0 81 19 25
2019 Data sciences 53 36 10 0 1 0 0 89 1 71
2019 Policy 50 37 6 4 3 0 0 88 6 292
2019 Project management 47 35 8 5 5 0 0 82 10 113
2019 Other services to the public 40 45 5 5 2 2 0 88 7 80
2019 None of the above 47 32 12 6 3 0 1 79 9 243
2018 Client contact centre 29 45 3 14 8 0 0 74 23 30
2018 Federal regulators 40 43 12 0 6 0 0 83 6 16
2018 Compliance, inspection and enforcement 33 47 0 20 0 0 0 80 20 11
2018 Communications or public affairs 67 21 8 4 0 0 0 88 4 96
2018 Security 31 61 7 0 0 0 0 93 0 13
2018 Science and technology 37 42 11 6 4 0 0 79 10 1095
2018 Library services 28 24 41 0 8 0 0 52 8 25
2018 Administration and operations 33 37 17 8 4 1 1 70 13 324
2018 Human resources 41 36 15 4 3 1 0 78 7 155
2018 Financial management 38 40 16 5 1 1 0 78 6 185
2018 Procurement 48 27 17 4 5 0 0 74 8 45
2018 Real property 38 54 2 0 7 0 0 91 7 21
2018 Materiel management 22 50 18 3 6 0 0 72 9 20
2018 Information management 36 31 19 4 9 0 0 67 13 66
2018 Information technology 48 37 7 4 4 0 0 85 7 128
2018 Internal audit 32 32 0 18 18 0 0 64 36 10
2018 Evaluation 18 47 4 18 13 0 0 65 30 20
2018 Data sciences 58 28 12 2 0 0 0 86 2 33
2018 Policy 51 36 5 4 2 1 1 88 6 209
2018 Project management 42 42 9 3 3 1 1 86 5 110
2018 Other services to the public 43 39 7 7 2 2 0 84 9 49
2018 None of the above 34 41 14 4 6 1 0 76 10 173

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 12 4 8 11 4 9 73 22 23
2020 Federal regulators 53 27 14 0 0 6 0 85 0 15
2020 Compliance, inspection and enforcement 71 0 15 8 0 0 7 76 8 13
2020 Communications or public affairs 66 19 4 1 4 5 1 91 5 111
2020 Security 58 16 13 5 0 4 4 80 5 24
2020 Science and technology 46 27 11 6 3 4 2 79 9 1177
2020 Library services 41 31 28 0 0 0 0 72 0 24
2020 Administration and operations 54 22 11 3 2 6 1 82 6 388
2020 Human resources 60 19 9 5 2 3 2 84 7 179
2020 Financial management 51 22 10 5 2 7 3 80 9 200
2020 Procurement 33 19 26 0 0 8 14 66 0 33
2020 Real property 58 25 7 0 5 2 3 88 5 31
2020 Materiel management 45 21 15 3 9 0 7 71 13 17
2020 Information management 48 33 3 0 5 9 2 91 6 54
2020 Information technology 51 20 12 2 5 8 1 78 9 175
2020 Internal audit 52 41 7 0 0 0 0 93 0 14
2020 Evaluation 55 18 17 6 5 0 0 73 10 18
2020 Data sciences 54 29 5 10 0 0 2 84 11 50
2020 Policy 55 23 8 4 1 5 3 86 6 286
2020 Project management 45 24 13 4 6 5 2 75 11 118
2020 Other services to the public 47 24 8 9 1 9 1 79 12 60
2020 None of the above 42 21 12 5 5 9 5 73 12 196
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 26 17 4 0 0 16 75 5 23
2020 Federal regulators 52 28 20 0 0 0 0 80 0 15
2020 Compliance, inspection and enforcement 77 0 15 8 0 0 0 77 8 13
2020 Communications or public affairs 65 22 9 2 1 1 1 88 2 110
2020 Access to information and privacy 67 15 18 0 0 0 0 82 0 10
2020 Security 63 20 8 5 4 0 0 83 9 24
2020 Science and technology 45 30 13 5 3 1 2 78 9 1178
2020 Library services 32 32 24 12 0 0 0 64 12 24
2020 Administration and operations 50 25 12 6 2 2 2 79 9 391
2020 Human resources 57 23 9 4 0 2 5 86 5 179
2020 Financial management 55 28 9 2 2 1 3 86 5 200
2020 Procurement 29 32 15 7 0 8 10 74 8 32
2020 Real property 32 34 19 5 8 0 2 67 13 31
2020 Materiel management 29 38 14 15 4 0 0 67 19 17
2020 Information management 67 15 13 2 0 0 3 84 2 54
2020 Information technology 55 28 11 3 1 1 1 86 3 177
2020 Internal audit 52 27 14 7 0 0 0 79 7 14
2020 Evaluation 33 39 0 23 5 0 0 72 28 18
2020 Data sciences 65 28 7 0 0 0 0 93 0 50
2020 Policy 70 24 4 1 1 0 0 94 1 291
2020 Project management 54 27 12 4 1 0 1 83 5 118
2020 Other services to the public 52 27 11 1 3 0 5 83 5 60
2020 None of the above 45 29 13 4 4 0 3 77 9 196
2019 Client contact centre 50 28 12 5 5 0 0 77 11 36
2019 Federal regulators 38 30 20 0 12 0 0 68 12 16
2019 Compliance, inspection and enforcement 47 32 5 0 16 0 0 79 16 18
2019 Communications or public affairs 65 22 9 2 0 0 2 88 2 125
2019 Access to information and privacy 69 7 16 0 0 0 8 83 0 13
2019 Security 50 21 15 9 0 0 6 75 9 29
2019 Science and technology 42 30 15 6 3 1 4 75 10 1500
2019 Library services 19 46 17 8 6 0 4 68 14 27
2019 Administration and operations 49 24 16 6 1 1 3 76 7 405
2019 Human resources 62 22 11 3 1 0 1 85 4 182
2019 Financial management 46 29 15 5 3 0 2 77 8 208
2019 Procurement 43 29 16 5 0 2 6 78 5 44
2019 Real property 39 28 18 8 0 3 4 72 9 44
2019 Materiel management 30 40 14 3 13 0 0 70 17 24
2019 Information management 53 24 12 5 5 0 0 77 10 67
2019 Information technology 51 25 15 1 3 1 4 80 4 177
2019 Internal audit 39 40 20 0 0 0 0 80 0 10
2019 Evaluation 32 28 28 4 4 0 4 62 8 24
2019 Data sciences 52 26 16 1 1 0 3 81 2 71
2019 Policy 65 23 6 3 2 0 0 89 5 294
2019 Project management 52 29 10 4 4 0 2 82 8 113
2019 Other services to the public 49 32 6 3 1 1 7 89 5 78
2019 None of the above 48 24 15 5 4 0 4 75 10 244

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 35 16 7 0 0 0 77 7 23
2020 Federal regulators 64 30 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 64 13 15 8 0 0 0 77 8 13
2020 Communications or public affairs 57 26 8 5 2 0 1 84 7 111
2020 Access to information and privacy 76 15 9 0 0 0 0 91 0 10
2020 Security 61 25 0 14 0 0 0 86 14 23
2020 Science and technology 40 32 13 10 5 0 0 72 15 1178
2020 Library services 47 29 12 12 0 0 0 76 12 24
2020 Administration and operations 43 33 13 7 3 0 1 77 10 392
2020 Human resources 56 23 10 9 2 0 1 79 11 178
2020 Financial management 48 37 9 4 1 0 0 85 6 199
2020 Procurement 40 39 11 6 2 2 0 80 8 32
2020 Real property 37 25 10 19 10 0 0 62 28 31
2020 Materiel management 37 30 14 15 4 0 0 67 19 17
2020 Information management 68 26 7 0 0 0 0 93 0 53
2020 Information technology 55 23 12 6 3 1 0 78 10 176
2020 Internal audit 52 28 7 7 7 0 0 80 14 14
2020 Evaluation 28 40 11 22 0 0 0 68 22 18
2020 Data sciences 58 20 17 5 0 0 0 78 5 50
2020 Policy 52 36 5 6 2 0 0 87 8 289
2020 Project management 48 34 7 8 2 1 0 83 10 118
2020 Other services to the public 42 34 10 7 7 0 0 76 14 60
2020 None of the above 43 25 14 11 7 0 0 68 18 197
2019 Client contact centre 50 30 12 3 5 0 0 80 8 37
2019 Federal regulators 58 17 0 5 20 0 0 75 25 16
2019 Compliance, inspection and enforcement 42 21 11 10 16 0 0 63 26 18
2019 Communications or public affairs 60 24 10 5 1 0 0 84 6 125
2019 Access to information and privacy 48 27 16 0 0 0 8 83 0 13
2019 Security 53 29 6 12 0 0 0 82 12 29
2019 Science and technology 40 32 13 10 5 0 0 72 15 1504
2019 Library services 32 37 17 10 3 0 0 69 14 28
2019 Administration and operations 46 30 12 8 4 0 1 77 12 405
2019 Human resources 48 30 9 8 4 0 1 78 12 181
2019 Financial management 41 36 11 7 5 0 0 77 12 211
2019 Procurement 46 19 19 13 0 0 4 67 13 44
2019 Real property 41 26 21 6 6 0 0 67 11 44
2019 Materiel management 21 52 10 3 14 0 0 73 17 24
2019 Information management 47 24 13 7 8 0 0 71 16 67
2019 Information technology 46 35 5 9 2 1 2 83 12 177
2019 Internal audit 10 50 9 20 10 0 0 61 31 10
2019 Evaluation 38 31 12 8 12 0 0 69 19 25
2019 Data sciences 52 30 9 7 2 0 1 82 9 71
2019 Policy 48 31 10 7 3 0 1 80 10 293
2019 Project management 43 33 8 7 8 0 1 76 15 113
2019 Other services to the public 51 26 11 6 7 0 0 77 12 80
2019 None of the above 40 34 11 8 5 0 2 76 13 243
2018 Client contact centre 28 35 21 11 5 0 0 63 17 30
2018 Federal regulators 41 23 30 0 0 0 6 68 0 16
2018 Compliance, inspection and enforcement 37 35 0 18 10 0 0 72 28 11
2018 Communications or public affairs 47 31 16 3 3 0 0 78 6 95
2018 Security 54 22 0 7 16 0 0 77 23 13
2018 Science and technology 35 32 14 11 6 0 1 68 17 1091
2018 Library services 39 20 22 12 8 0 0 59 19 25
2018 Administration and operations 39 34 11 9 5 0 1 74 14 324
2018 Human resources 40 35 8 10 6 0 0 76 16 156
2018 Financial management 38 34 14 10 4 0 0 72 14 186
2018 Procurement 55 34 5 2 4 0 0 90 6 44
2018 Real property 44 43 4 0 7 3 0 89 7 21
2018 Materiel management 27 42 28 3 0 0 0 68 3 20
2018 Information management 32 29 19 7 10 2 1 63 17 66
2018 Information technology 41 36 10 6 7 0 1 78 12 130
2018 Internal audit 64 0 18 8 10 0 0 64 18 10
2018 Evaluation 36 32 9 14 9 0 0 67 23 19
2018 Data sciences 34 52 7 8 0 0 0 86 8 32
2018 Policy 36 46 7 7 3 1 1 83 10 211
2018 Project management 44 35 9 6 6 0 0 79 12 110
2018 Other services to the public 42 30 16 5 7 0 0 72 12 51
2018 None of the above 31 33 15 8 11 2 0 66 19 173
2017 Client contact centre 36 46 10 8 0 0 0 82 8 34
2017 Federal regulators 48 18 15 15 4 0 0 66 20 19
2017 Compliance, inspection and enforcement 24 31 9 14 15 7 0 59 31 13
2017 Communications or public affairs 49 35 7 8 1 0 0 84 9 101
2017 Access to information and privacy 43 27 8 16 7 0 0 70 23 12
2017 Security 40 51 0 9 0 0 0 91 9 21
2017 Science and technology 39 34 11 9 6 0 0 74 15 1339
2017 Library services 27 47 6 10 10 0 0 74 20 29
2017 Administration and operations 45 32 11 7 4 1 0 78 11 395
2017 Human resources 42 34 8 11 5 0 0 76 16 210
2017 Financial management 39 34 13 8 5 0 1 74 13 196
2017 Procurement 49 29 15 4 2 0 0 78 6 40
2017 Real property 59 28 9 3 0 0 0 87 3 23
2017 Materiel management 33 46 16 0 5 0 0 80 5 16
2017 Information management 36 41 13 9 1 0 0 77 10 73
2017 Information technology 43 40 8 5 3 1 0 84 8 150
2017 Evaluation 38 25 6 13 11 0 6 68 26 15
2017 Data sciences 41 38 12 4 5 0 0 79 9 35
2017 Policy 42 40 9 6 3 0 0 82 9 228
2017 Project management 52 25 12 8 2 1 0 78 10 108
2017 Other services to the public 41 37 18 2 2 0 0 77 5 72
2017 None of the above 38 36 11 5 11 0 0 73 16 282
2014 Client contact centre 19 58 14 5 3 0 0 77 9 42
2014 Federal regulators 46 31 14 3 6 0 0 77 9 31
2014 Compliance, inspection and enforcement 22 35 7 22 14 0 0 57 36 14
2014 Communications or public affairs 51 24 11 10 3 0 0 76 13 107
2014 Security 52 25 6 12 6 0 0 76 18 20
2014 Science and technology 33 38 13 10 6 0 0 71 16 1216
2014 Library services 45 18 14 15 8 0 0 63 23 22
2014 Administration and operations 41 32 14 8 5 1 0 73 12 470
2014 Human resources 56 27 4 10 3 0 0 83 13 186
2014 Financial management 43 27 18 6 5 0 0 70 11 232
2014 Procurement 42 34 5 14 5 0 0 76 19 40
2014 Real property 41 32 16 3 8 0 0 73 10 41
2014 Materiel management 72 15 7 0 5 0 0 88 5 25
2014 Information management 36 30 9 10 10 3 1 69 21 79
2014 Information technology 37 33 20 6 4 0 0 70 11 185
2014 Internal audit 42 49 9 0 0 0 0 91 0 10
2014 Evaluation 41 41 6 12 0 0 0 82 12 17
2014 Other services to the public 34 41 10 8 8 0 0 74 16 179
2014 None of the above 33 41 11 8 5 1 0 75 13 442

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 22 12 4 4 0 0 81 8 23
2020 Federal regulators 71 23 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 56 15 7 8 8 0 7 75 18 13
2020 Communications or public affairs 59 22 12 4 1 2 2 83 5 111
2020 Access to information and privacy 67 6 28 0 0 0 0 72 0 10
2020 Security 62 20 4 10 0 0 4 86 10 24
2020 Science and technology 44 28 14 7 5 1 1 73 12 1175
2020 Library services 43 32 25 0 0 0 0 75 0 24
2020 Administration and operations 49 27 13 6 4 1 1 78 9 390
2020 Human resources 52 20 12 7 4 2 2 76 11 178
2020 Financial management 55 26 12 4 1 1 2 83 5 197
2020 Procurement 40 24 22 0 5 2 7 71 5 32
2020 Real property 33 22 16 5 17 5 2 59 24 31
2020 Materiel management 38 19 27 7 8 0 0 58 15 17
2020 Information management 73 15 10 0 0 0 2 89 0 54
2020 Information technology 57 22 12 3 4 1 1 81 7 176
2020 Internal audit 59 34 0 0 7 0 0 93 7 14
2020 Evaluation 41 35 19 0 5 0 0 76 5 17
2020 Data sciences 57 29 11 2 0 0 2 88 2 50
2020 Policy 61 25 7 4 2 1 1 87 5 290
2020 Project management 52 25 13 4 4 2 0 78 8 118
2020 Other services to the public 46 28 12 4 6 2 1 76 11 59
2020 None of the above 41 27 14 9 7 1 1 69 17 197

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 29 8 4 0 0 0 88 4 23
2020 Federal regulators 72 22 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 71 6 15 8 0 0 0 77 8 13
2020 Communications or public affairs 62 25 7 3 2 0 1 89 5 111
2020 Access to information and privacy 57 34 9 0 0 0 0 91 0 10
2020 Security 66 16 8 5 5 0 0 82 10 24
2020 Science and technology 41 33 13 8 4 0 1 75 13 1179
2020 Library services 39 38 7 16 0 0 0 77 16 24
2020 Administration and operations 46 34 10 7 2 1 0 81 9 392
2020 Human resources 57 26 6 7 2 1 1 85 9 178
2020 Financial management 53 32 9 3 1 1 0 86 4 200
2020 Procurement 41 40 6 11 0 0 2 83 11 32
2020 Real property 43 26 17 10 5 0 0 69 14 31
2020 Materiel management 38 22 14 18 8 0 0 60 26 17
2020 Information management 73 17 7 2 2 0 0 90 3 54
2020 Information technology 55 30 9 3 3 0 0 85 6 177
2020 Internal audit 66 27 0 0 7 0 0 93 7 14
2020 Evaluation 44 46 0 10 0 0 0 90 10 18
2020 Data sciences 63 27 10 0 0 0 0 90 0 50
2020 Policy 51 36 3 7 2 0 1 89 9 291
2020 Project management 49 31 8 8 4 0 0 80 12 118
2020 Other services to the public 48 28 15 4 3 1 0 77 8 60
2020 None of the above 42 32 9 12 5 0 0 74 17 196
2019 Client contact centre 52 30 12 3 3 0 0 82 6 37
2019 Federal regulators 51 12 11 7 20 0 0 63 26 16
2019 Compliance, inspection and enforcement 36 31 16 10 6 0 0 68 16 18
2019 Communications or public affairs 57 30 6 6 1 0 0 87 7 125
2019 Access to information and privacy 72 20 0 0 0 0 8 100 0 13
2019 Security 57 29 11 0 3 0 0 86 3 29
2019 Science and technology 41 32 12 10 4 1 1 74 14 1498
2019 Library services 42 34 7 13 3 0 0 77 16 28
2019 Administration and operations 51 28 7 9 4 1 0 80 13 401
2019 Human resources 48 31 10 5 5 1 1 81 9 180
2019 Financial management 46 32 9 8 5 0 0 78 13 210
2019 Procurement 52 35 2 8 2 0 0 87 11 43
2019 Real property 35 35 27 2 1 0 0 70 3 44
2019 Materiel management 28 31 17 7 17 0 0 59 23 24
2019 Information management 46 26 8 13 3 0 4 75 16 67
2019 Information technology 54 28 8 5 4 0 1 83 9 176
2019 Internal audit 31 49 0 10 10 0 0 80 20 10
2019 Evaluation 35 33 8 16 8 0 0 68 24 24
2019 Data sciences 61 22 6 8 1 2 0 84 9 71
2019 Policy 47 33 7 8 3 1 0 81 12 290
2019 Project management 41 35 6 8 7 0 3 78 15 110
2019 Other services to the public 51 28 8 3 7 3 0 81 10 79
2019 None of the above 46 30 10 9 2 0 2 78 12 243
2018 Client contact centre 39 26 15 12 8 0 0 65 20 30
2018 Federal regulators 40 18 31 5 0 0 6 62 6 16
2018 Compliance, inspection and enforcement 26 46 0 18 10 0 0 72 28 11
2018 Communications or public affairs 45 39 10 4 2 0 0 84 6 95
2018 Security 44 40 0 7 9 0 0 84 16 13
2018 Science and technology 36 34 13 11 6 1 1 71 17 1090
2018 Library services 40 27 17 12 4 0 0 67 16 25
2018 Administration and operations 45 26 11 7 7 1 3 74 15 321
2018 Human resources 51 25 11 10 3 0 0 75 14 155
2018 Financial management 49 29 11 7 4 0 0 78 11 184
2018 Procurement 55 23 0 13 4 5 0 82 18 43
2018 Real property 38 39 16 0 7 0 0 78 7 21
2018 Materiel management 35 30 21 10 3 0 0 66 14 20
2018 Information management 41 36 16 5 2 0 1 78 7 66
2018 Information technology 43 41 5 9 2 0 0 84 11 129
2018 Internal audit 71 8 11 0 10 0 0 79 10 10
2018 Evaluation 36 41 5 9 9 0 0 77 19 19
2018 Data sciences 36 38 7 17 2 0 0 75 19 33
2018 Policy 45 35 6 11 2 0 1 81 13 209
2018 Project management 52 25 6 11 4 0 1 78 15 110
2018 Other services to the public 42 37 8 3 7 0 2 81 11 50
2018 None of the above 33 31 11 14 9 0 1 65 24 171
2017 Client contact centre 39 38 16 2 5 0 0 76 8 34
2017 Federal regulators 61 13 10 4 4 6 0 80 9 19
2017 Compliance, inspection and enforcement 33 22 23 0 15 7 0 59 16 13
2017 Communications or public affairs 55 29 8 5 3 0 0 84 8 101
2017 Access to information and privacy 43 36 14 0 7 0 0 79 7 12
2017 Security 51 26 0 19 4 0 0 77 23 21
2017 Science and technology 42 31 11 10 6 0 1 73 16 1335
2017 Library services 37 36 11 6 10 0 0 73 16 29
2017 Administration and operations 48 30 8 8 5 1 0 79 13 395
2017 Human resources 46 26 12 10 4 1 0 73 14 210
2017 Financial management 44 36 5 11 4 1 0 81 15 196
2017 Procurement 49 40 4 4 2 0 0 90 6 40
2017 Real property 47 37 3 13 0 0 0 84 13 23
2017 Materiel management 50 25 5 10 4 5 0 79 15 16
2017 Information management 45 38 5 10 2 0 0 83 12 73
2017 Information technology 49 33 8 6 3 1 0 83 9 150
2017 Evaluation 51 20 10 13 6 0 0 71 19 15
2017 Data sciences 35 36 12 15 3 0 0 71 18 34
2017 Policy 44 33 12 6 4 0 0 77 11 228
2017 Project management 49 29 11 6 2 2 0 80 8 108
2017 Other services to the public 46 38 6 5 5 0 0 84 10 72
2017 None of the above 39 35 8 7 10 0 1 75 17 283
2014 Client contact centre 44 29 14 7 5 0 0 74 12 42
2014 Federal regulators 50 32 6 6 6 0 0 82 12 31
2014 Compliance, inspection and enforcement 22 21 14 21 7 7 7 50 33 14
2014 Communications or public affairs 55 25 8 10 2 0 0 80 12 107
2014 Security 12 64 6 15 3 0 0 76 18 20
2014 Science and technology 33 36 14 11 5 1 0 70 16 1216
2014 Library services 49 19 15 9 8 0 0 68 17 22
2014 Administration and operations 42 31 12 10 4 0 0 73 14 469
2014 Human resources 49 29 6 12 4 0 0 78 16 185
2014 Financial management 42 35 10 7 5 0 0 77 13 232
2014 Procurement 41 26 13 12 5 2 0 69 17 40
2014 Real property 48 21 19 5 7 0 0 69 12 41
2014 Materiel management 72 12 5 5 5 0 0 84 10 25
2014 Information management 40 26 10 13 9 1 0 67 22 79
2014 Information technology 38 35 15 7 3 0 1 74 11 185
2014 Internal audit 53 37 0 9 0 0 0 91 9 10
2014 Evaluation 41 30 18 12 0 0 0 71 12 17
2014 Other services to the public 40 36 10 7 7 0 0 76 14 179
2014 None of the above 40 36 11 9 4 1 0 76 13 442

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 37 63 23
2020 Federal regulators 34 66 15
2020 Compliance, inspection and enforcement 33 67 13
2020 Communications or public affairs 30 70 110
2020 Access to information and privacy 41 59 10
2020 Security 43 57 24
2020 Science and technology 38 62 1179
2020 Library services 57 43 24
2020 Administration and operations 37 63 392
2020 Human resources 45 55 179
2020 Financial management 39 61 201
2020 Procurement 36 64 32
2020 Real property 16 84 31
2020 Materiel management 41 59 16
2020 Information management 34 66 54
2020 Information technology 39 61 176
2020 Internal audit 45 55 14
2020 Evaluation 55 45 18
2020 Data sciences 48 52 50
2020 Policy 38 62 290
2020 Project management 41 59 118
2020 Other services to the public 39 61 60
2020 None of the above 41 59 196

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 25 17 0 0 0 12 80 0 23
2020 Federal regulators 64 8 22 0 0 6 0 77 0 15
2020 Compliance, inspection and enforcement 55 8 21 0 0 0 16 75 0 13
2020 Communications or public affairs 53 16 7 2 1 4 18 89 3 111
2020 Access to information and privacy 57 0 0 0 9 34 0 87 13 10
2020 Security 70 22 4 0 0 0 4 96 0 24
2020 Science and technology 54 20 8 3 2 3 10 86 5 1177
2020 Library services 59 20 13 8 0 0 0 80 8 24
2020 Administration and operations 54 17 10 3 3 3 11 82 7 392
2020 Human resources 64 17 6 2 0 4 8 92 2 179
2020 Financial management 56 22 7 1 1 3 9 89 3 201
2020 Procurement 52 10 18 5 2 0 14 71 8 32
2020 Real property 52 28 10 5 3 0 2 82 8 31
2020 Materiel management 62 4 8 26 0 0 0 67 26 17
2020 Information management 75 9 7 0 3 5 2 89 4 54
2020 Information technology 61 18 10 1 1 6 3 86 2 177
2020 Internal audit 66 7 0 0 0 0 27 100 0 14
2020 Evaluation 61 17 5 6 0 6 7 88 6 18
2020 Data sciences 52 23 0 0 0 7 18 100 0 50
2020 Policy 59 18 7 1 1 3 11 89 3 290
2020 Project management 58 20 9 0 2 4 7 88 2 118
2020 Other services to the public 61 22 1 3 2 2 9 93 5 60
2020 None of the above 51 20 10 3 5 5 6 80 9 197

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 22 8 4 0 0 0 88 4 23
2020 Federal regulators 87 13 0 0 0 0 0 100 0 15
2020 Compliance, inspection and enforcement 77 8 7 0 8 0 0 85 8 13
2020 Communications or public affairs 71 15 5 6 2 0 1 87 8 111
2020 Access to information and privacy 59 8 0 25 9 0 0 66 34 10
2020 Security 74 22 0 5 0 0 0 95 5 24
2020 Science and technology 48 31 10 7 4 0 0 79 11 1179
2020 Library services 57 32 4 4 4 0 0 88 8 24
2020 Administration and operations 58 24 8 6 4 0 0 83 9 391
2020 Human resources 62 22 8 4 3 1 0 84 7 178
2020 Financial management 58 25 12 2 1 0 0 84 4 200
2020 Procurement 62 21 13 0 4 0 0 83 4 32
2020 Real property 38 37 10 2 13 0 0 75 15 30
2020 Materiel management 67 11 15 0 8 0 0 77 8 17
2020 Information management 80 11 5 2 2 2 0 92 3 54
2020 Information technology 65 20 4 6 3 0 1 86 10 177
2020 Internal audit 66 21 7 7 0 0 0 86 7 14
2020 Evaluation 61 11 12 5 11 0 0 72 16 18
2020 Data sciences 60 30 10 0 0 0 0 90 0 50
2020 Policy 56 31 5 6 1 0 0 87 7 291
2020 Project management 59 24 8 6 4 0 0 82 10 118
2020 Other services to the public 47 22 17 7 6 0 0 69 14 60
2020 None of the above 47 27 11 5 9 0 0 74 15 196
2019 Client contact centre 52 33 11 3 0 0 0 86 3 37
2019 Federal regulators 63 5 0 12 12 0 8 74 26 16
2019 Compliance, inspection and enforcement 42 16 16 10 16 0 0 58 26 18
2019 Communications or public affairs 61 25 10 4 1 0 0 85 4 125
2019 Access to information and privacy 79 21 0 0 0 0 0 100 0 13
2019 Security 68 20 6 6 0 0 0 88 6 29
2019 Science and technology 50 30 9 7 4 0 0 80 11 1502
2019 Library services 48 32 17 0 3 0 0 80 3 28
2019 Administration and operations 58 24 9 4 5 0 0 83 8 406
2019 Human resources 53 31 8 4 3 0 0 84 7 182
2019 Financial management 49 30 9 7 4 0 0 80 11 211
2019 Procurement 64 27 2 6 0 0 0 91 6 44
2019 Real property 39 36 15 9 0 0 0 76 9 44
2019 Materiel management 40 32 14 7 6 0 0 73 13 23
2019 Information management 60 25 3 10 3 0 0 84 13 67
2019 Information technology 61 23 8 6 2 0 0 84 8 177
2019 Internal audit 50 20 19 0 10 0 0 71 10 10
2019 Evaluation 42 27 12 8 12 0 0 69 19 25
2019 Data sciences 64 27 6 3 0 0 0 91 3 71
2019 Policy 53 29 9 4 4 1 0 83 8 293
2019 Project management 48 34 4 6 7 0 1 83 13 113
2019 Other services to the public 63 19 7 6 6 0 0 82 11 80
2019 None of the above 52 26 8 9 3 0 0 79 13 243
2018 Client contact centre 36 35 15 6 8 0 0 71 14 30
2018 Federal regulators 53 17 25 0 0 0 6 74 0 16
2018 Compliance, inspection and enforcement 37 34 9 9 10 0 0 71 20 11
2018 Communications or public affairs 55 29 12 2 2 0 0 84 4 94
2018 Security 61 22 0 7 9 0 0 84 16 13
2018 Science and technology 42 30 12 9 6 0 0 73 15 1090
2018 Library services 39 12 29 12 8 0 0 51 20 25
2018 Administration and operations 51 26 9 6 8 0 0 77 14 324
2018 Human resources 55 21 11 8 5 0 0 76 13 156
2018 Financial management 52 27 9 6 5 0 0 80 11 185
2018 Procurement 66 15 5 11 4 0 0 81 15 44
2018 Real property 56 37 0 0 7 0 0 93 7 21
2018 Materiel management 39 33 21 7 0 0 0 72 7 20
2018 Information management 37 33 12 9 8 1 1 71 17 66
2018 Information technology 52 28 12 5 4 0 0 79 9 130
2018 Internal audit 71 0 11 8 10 0 0 71 18 10
2018 Evaluation 36 37 9 5 14 0 0 73 19 19
2018 Data sciences 51 31 16 2 0 0 0 82 2 33
2018 Policy 47 32 10 6 4 0 1 80 10 211
2018 Project management 54 26 6 9 6 0 0 80 14 109
2018 Other services to the public 48 26 15 2 9 0 0 74 10 51
2018 None of the above 43 26 12 9 9 0 1 69 18 173
2017 Client contact centre 49 36 5 3 8 0 0 85 10 34
2017 Federal regulators 61 15 13 6 4 0 0 76 10 19
2017 Compliance, inspection and enforcement 48 14 7 14 16 0 0 62 31 13
2017 Communications or public affairs 57 25 6 6 5 1 0 84 11 101
2017 Access to information and privacy 36 35 6 16 7 0 0 71 23 12
2017 Security 58 23 5 9 4 0 0 81 13 21
2017 Science and technology 49 27 10 7 6 0 0 76 13 1331
2017 Library services 43 24 9 7 17 0 0 67 24 29
2017 Administration and operations 55 27 7 5 4 0 0 83 10 395
2017 Human resources 52 27 10 6 5 0 0 79 11 209
2017 Financial management 47 33 10 6 3 0 1 81 9 196
2017 Procurement 61 27 4 2 6 0 0 87 8 40
2017 Real property 57 30 7 6 0 0 0 87 6 22
2017 Materiel management 65 15 10 10 0 0 0 81 10 16
2017 Information management 57 17 11 13 1 0 0 74 15 73
2017 Information technology 59 24 10 4 2 0 0 83 7 150
2017 Evaluation 63 13 13 0 11 0 0 76 11 15
2017 Data sciences 52 34 9 0 5 0 0 86 5 35
2017 Policy 49 30 10 8 3 0 0 79 11 226
2017 Project management 53 28 6 10 2 1 0 82 12 108
2017 Other services to the public 52 32 7 7 2 0 0 83 10 72
2017 None of the above 48 26 9 8 9 0 0 74 17 283
2014 Client contact centre 51 28 13 7 2 0 0 79 9 42
2014 Federal regulators 50 28 13 6 3 0 0 78 9 31
2014 Compliance, inspection and enforcement 43 21 7 14 14 0 0 64 29 14
2014 Communications or public affairs 58 22 6 10 5 0 0 80 14 107
2014 Security 67 15 6 6 6 0 0 82 12 20
2014 Science and technology 43 30 11 11 4 0 0 74 15 1216
2014 Library services 39 29 10 4 13 5 0 72 18 22
2014 Administration and operations 52 28 10 6 3 0 0 81 9 470
2014 Human resources 67 15 7 7 3 0 0 83 10 186
2014 Financial management 49 28 12 6 4 0 0 78 10 231
2014 Procurement 44 32 12 9 2 0 0 76 12 40
2014 Real property 55 26 9 3 7 0 0 81 10 41
2014 Materiel management 75 13 7 3 3 0 0 88 5 25
2014 Information management 47 19 18 9 6 1 0 66 15 79
2014 Information technology 45 36 10 6 4 0 0 81 9 185
2014 Internal audit 42 49 0 9 0 0 0 91 9 10
2014 Evaluation 47 36 0 17 0 0 0 83 17 17
2014 Other services to the public 48 33 7 5 7 0 0 81 12 179
2014 None of the above 48 29 11 6 5 0 0 78 11 442
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 47 4 0 0 4 0 96 0 23
2020 Federal regulators 60 40 0 0 0 0 0 100 0 15
2020 Compliance, inspection and enforcement 42 20 21 8 8 0 0 63 16 13
2020 Communications or public affairs 40 32 8 3 2 14 2 85 6 111
2020 Access to information and privacy 70 21 9 0 0 0 0 91 0 10
2020 Security 57 28 10 0 5 0 0 85 5 24
2020 Science and technology 29 32 16 8 5 11 0 68 14 1176
2020 Library services 52 20 15 4 4 5 0 76 8 24
2020 Administration and operations 47 29 11 5 2 6 0 81 7 392
2020 Human resources 44 30 12 8 2 4 0 77 10 179
2020 Financial management 35 37 13 9 2 5 0 76 11 200
2020 Procurement 21 50 8 7 0 12 4 83 8 33
2020 Real property 30 40 15 3 10 3 0 72 13 31
2020 Materiel management 20 30 4 15 24 8 0 54 42 16
2020 Information management 58 24 5 3 2 8 0 89 5 54
2020 Information technology 41 30 10 4 4 10 1 80 9 177
2020 Internal audit 51 36 14 0 0 0 0 86 0 14
2020 Evaluation 61 16 6 12 0 6 0 81 13 18
2020 Data sciences 45 29 14 2 2 9 0 81 4 50
2020 Policy 47 35 8 2 2 5 0 87 5 291
2020 Project management 40 30 15 6 2 8 0 75 9 118
2020 Other services to the public 38 28 20 8 1 5 0 70 10 60
2020 None of the above 33 31 15 9 5 8 0 69 15 196
2019 Client contact centre 29 40 14 7 2 7 0 74 10 37
2019 Federal regulators 50 13 0 5 25 7 0 67 33 16
2019 Compliance, inspection and enforcement 31 32 11 10 11 5 0 66 22 18
2019 Communications or public affairs 46 33 13 4 1 3 0 81 5 124
2019 Access to information and privacy 85 8 7 0 0 0 0 93 0 13
2019 Security 48 25 15 9 3 0 0 72 13 29
2019 Science and technology 28 30 15 9 6 12 1 66 17 1499
2019 Library services 28 29 22 6 3 11 0 65 10 28
2019 Administration and operations 37 31 14 7 4 7 0 73 12 406
2019 Human resources 28 35 17 12 6 3 0 65 18 182
2019 Financial management 32 37 17 6 3 6 0 73 10 211
2019 Procurement 38 20 24 2 10 6 0 62 13 43
2019 Real property 35 30 17 15 0 3 0 67 16 44
2019 Materiel management 18 31 21 10 9 10 0 55 22 24
2019 Information management 40 23 18 9 5 4 0 66 15 67
2019 Information technology 41 36 10 2 3 8 0 84 5 175
2019 Internal audit 29 41 10 0 20 0 0 69 20 10
2019 Evaluation 22 23 21 11 15 8 0 49 29 25
2019 Data sciences 41 42 3 4 1 9 0 91 5 71
2019 Policy 41 34 13 6 2 5 0 79 8 292
2019 Project management 35 39 13 5 3 4 0 78 8 113
2019 Other services to the public 24 47 9 7 8 5 0 75 16 80
2019 None of the above 37 30 12 10 3 5 3 73 14 244
2018 Client contact centre 39 25 21 2 6 6 0 68 9 30
2018 Federal regulators 60 12 16 6 6 0 0 72 11 16
2018 Compliance, inspection and enforcement 9 44 30 0 10 8 0 57 11 11
2018 Communications or public affairs 48 29 11 2 2 8 0 84 4 95
2018 Security 22 38 31 9 0 0 0 60 9 13
2018 Science and technology 22 30 20 11 7 10 0 58 20 1098
2018 Library services 17 33 33 0 8 8 0 55 9 24
2018 Administration and operations 30 34 14 11 6 5 0 67 18 324
2018 Human resources 20 39 22 11 4 4 0 61 16 158
2018 Financial management 36 33 14 7 5 5 0 73 12 186
2018 Procurement 38 29 8 13 5 7 0 72 19 45
2018 Real property 51 18 21 0 7 3 0 72 7 21
2018 Materiel management 26 49 12 10 0 3 0 77 11 20
2018 Information management 20 36 20 14 2 6 1 61 17 67
2018 Information technology 32 36 16 8 4 4 0 71 12 131
2018 Internal audit 39 33 29 0 0 0 0 71 0 10
2018 Evaluation 30 35 13 4 13 4 0 68 19 20
2018 Data sciences 24 51 12 2 2 9 0 83 4 33
2018 Policy 36 38 10 4 6 6 0 79 11 210
2018 Project management 39 42 7 5 4 2 0 83 9 110
2018 Other services to the public 42 28 10 15 0 5 0 73 16 51
2018 None of the above 27 31 15 9 12 5 1 63 22 170
2017 Client contact centre 21 35 16 7 2 19 0 69 12 34
2017 Federal regulators 50 15 20 0 4 11 0 73 5 19
2017 Compliance, inspection and enforcement 39 16 14 14 16 0 0 55 31 13
2017 Communications or public affairs 49 18 15 5 2 10 0 75 8 101
2017 Access to information and privacy 45 33 15 7 0 0 0 79 7 12
2017 Security 40 33 9 0 9 9 0 80 10 21
2017 Science and technology 28 30 16 8 7 10 1 65 17 1338
2017 Library services 22 40 20 6 3 9 0 68 10 29
2017 Administration and operations 37 34 13 7 4 3 0 74 12 396
2017 Human resources 26 35 13 14 9 4 0 63 23 209
2017 Financial management 28 39 14 9 5 4 0 70 15 196
2017 Procurement 38 33 7 12 4 5 0 76 17 40
2017 Real property 30 38 13 6 0 12 0 78 7 23
2017 Materiel management 35 20 16 4 5 15 5 69 11 16
2017 Information management 23 44 14 4 6 9 0 74 11 73
2017 Information technology 36 30 14 5 3 12 0 75 9 150
2017 Evaluation 12 32 6 13 19 18 0 54 39 15
2017 Data sciences 25 31 13 2 10 20 0 69 14 35
2017 Policy 33 35 12 10 4 6 0 72 15 228
2017 Project management 34 38 15 7 2 4 0 76 9 108
2017 Other services to the public 36 38 11 4 5 6 0 78 10 72
2017 None of the above 30 33 12 8 8 9 1 69 18 281
2014 Client contact centre 38 27 14 5 3 12 0 75 10 42
2014 Federal regulators 27 31 16 16 0 10 0 65 18 31
2014 Compliance, inspection and enforcement 14 36 36 0 7 7 0 54 7 14
2014 Communications or public affairs 37 31 13 10 3 5 0 72 14 107
2014 Security 9 29 0 6 9 47 0 71 29 19
2014 Science and technology 18 31 20 11 7 13 0 57 20 1215
2014 Library services 33 32 18 4 4 9 0 72 9 22
2014 Administration and operations 31 34 16 8 5 6 0 69 13 468
2014 Human resources 34 38 12 8 5 3 0 74 13 186
2014 Financial management 31 32 14 7 6 10 0 70 14 232
2014 Procurement 30 33 16 10 5 7 0 67 16 40
2014 Real property 35 28 19 5 2 11 0 71 8 41
2014 Materiel management 29 18 4 5 3 40 0 78 15 25
2014 Information management 16 34 19 13 8 10 0 56 23 79
2014 Information technology 30 35 12 6 4 13 0 75 12 185
2014 Internal audit 49 51 0 0 0 0 0 100 0 10
2014 Evaluation 17 30 30 12 12 0 0 47 23 17
2014 Other services to the public 17 35 19 16 7 7 0 55 24 179
2014 None of the above 24 33 18 8 5 11 0 65 15 441

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 32 9 0 0 0 0 91 0 23
2020 Federal regulators 67 26 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 42 29 12 8 8 0 0 71 16 13
2020 Communications or public affairs 36 40 8 6 2 6 1 82 9 111
2020 Access to information and privacy 68 13 18 0 0 0 0 82 0 10
2020 Security 57 28 0 10 5 0 0 85 15 24
2020 Science and technology 23 34 19 12 8 3 0 59 21 1174
2020 Library services 32 36 17 12 4 0 0 68 15 24
2020 Administration and operations 46 32 10 6 3 2 1 81 9 391
2020 Human resources 43 29 13 11 3 1 0 73 14 178
2020 Financial management 36 35 18 8 2 0 0 71 10 201
2020 Procurement 23 56 2 8 4 2 4 85 13 33
2020 Real property 23 37 20 10 10 0 0 60 19 31
2020 Materiel management 24 22 12 12 23 8 0 50 38 16
2020 Information management 55 27 7 5 2 5 0 86 7 54
2020 Information technology 34 34 16 7 6 3 0 70 14 176
2020 Internal audit 43 50 7 0 0 0 0 93 0 14
2020 Evaluation 55 27 0 12 0 6 0 87 13 18
2020 Data sciences 39 37 16 5 2 2 0 77 7 50
2020 Policy 46 38 7 5 2 1 0 85 7 289
2020 Project management 36 36 15 6 5 1 0 73 12 118
2020 Other services to the public 34 34 20 8 1 3 0 70 10 60
2020 None of the above 31 30 20 10 7 3 0 62 18 197
2019 Client contact centre 23 35 22 5 5 10 0 65 11 37
2019 Federal regulators 30 38 0 13 12 7 0 73 27 16
2019 Compliance, inspection and enforcement 36 21 22 10 11 0 0 57 21 18
2019 Communications or public affairs 41 38 10 8 3 0 0 79 11 124
2019 Access to information and privacy 77 7 15 0 0 0 0 85 0 13
2019 Security 46 24 17 10 4 0 0 70 13 28
2019 Science and technology 24 29 18 12 9 6 1 58 23 1499
2019 Library services 22 33 19 12 3 11 0 62 17 28
2019 Administration and operations 39 31 13 8 5 5 0 73 14 403
2019 Human resources 25 38 15 13 6 2 0 65 19 182
2019 Financial management 27 40 17 9 6 2 0 68 15 210
2019 Procurement 38 28 16 8 8 2 0 67 16 43
2019 Real property 30 36 11 20 3 0 0 66 24 44
2019 Materiel management 17 29 23 14 13 3 0 47 29 24
2019 Information management 38 29 11 12 6 4 0 70 19 67
2019 Information technology 39 36 13 7 4 1 0 76 11 175
2019 Internal audit 20 39 10 10 20 0 0 59 31 10
2019 Evaluation 15 34 12 16 19 4 0 51 37 25
2019 Data sciences 37 38 11 9 2 3 0 77 12 71
2019 Policy 41 36 13 6 2 1 0 78 8 289
2019 Project management 40 31 16 9 5 0 0 71 13 113
2019 Other services to the public 29 47 7 7 7 3 1 79 14 80
2019 None of the above 34 31 11 12 5 5 2 69 18 243
2018 Client contact centre 39 27 12 12 6 3 0 69 18 30
2018 Federal regulators 46 18 25 11 0 0 0 64 11 16
2018 Compliance, inspection and enforcement 9 38 27 17 10 0 0 46 27 11
2018 Communications or public affairs 47 37 9 2 3 2 0 86 5 95
2018 Security 22 46 16 16 0 0 0 67 16 13
2018 Science and technology 17 29 22 15 13 4 0 48 29 1092
2018 Library services 18 34 36 8 4 0 0 52 13 23
2018 Administration and operations 33 31 16 11 8 2 0 65 19 323
2018 Human resources 19 44 19 8 7 2 0 64 16 158
2018 Financial management 34 34 14 9 6 4 0 70 15 185
2018 Procurement 37 27 16 13 3 5 0 67 16 45
2018 Real property 40 34 0 10 7 9 0 81 19 21
2018 Materiel management 32 27 28 10 0 4 0 61 11 19
2018 Information management 18 29 21 18 8 7 0 50 27 67
2018 Information technology 25 37 16 13 9 1 0 62 21 131
2018 Internal audit 49 12 39 0 0 0 0 61 0 10
2018 Evaluation 9 56 4 8 22 0 0 65 31 20
2018 Data sciences 26 31 27 12 2 2 0 59 14 33
2018 Policy 40 36 12 7 3 1 0 77 11 209
2018 Project management 28 44 12 9 4 3 0 74 14 109
2018 Other services to the public 41 30 7 15 4 3 0 74 19 50
2018 None of the above 27 27 18 10 14 3 1 56 25 170
2017 Client contact centre 18 35 19 10 5 13 0 62 17 34
2017 Federal regulators 47 32 11 0 4 6 0 84 5 19
2017 Compliance, inspection and enforcement 39 14 7 16 23 0 0 53 40 13
2017 Communications or public affairs 40 22 14 16 2 6 0 66 19 101
2017 Access to information and privacy 45 34 14 7 0 0 0 79 7 12
2017 Security 40 46 4 4 5 0 0 87 9 21
2017 Science and technology 23 30 19 13 9 5 1 57 24 1336
2017 Library services 28 34 25 6 3 3 0 65 9 29
2017 Administration and operations 37 37 12 9 5 0 0 73 14 396
2017 Human resources 24 36 16 13 9 1 0 61 23 210
2017 Financial management 22 46 14 11 4 2 0 70 16 196
2017 Procurement 31 33 9 14 9 4 0 67 23 40
2017 Real property 33 28 26 0 13 0 0 61 13 23
2017 Materiel management 34 31 0 20 0 15 0 76 24 16
2017 Information management 21 40 17 12 7 2 0 62 20 73
2017 Information technology 34 28 19 11 6 2 0 63 18 150
2017 Evaluation 10 32 13 13 19 13 0 49 37 15
2017 Data sciences 35 25 18 7 10 4 0 63 18 34
2017 Policy 32 39 13 9 6 1 0 71 15 227
2017 Project management 35 37 20 4 3 0 1 73 7 106
2017 Other services to the public 35 25 21 7 7 5 0 63 15 72
2017 None of the above 28 37 12 10 9 4 0 68 20 281
2014 Client contact centre 36 26 18 14 4 3 0 64 18 42
2014 Federal regulators 35 30 3 19 9 4 0 67 29 31
2014 Compliance, inspection and enforcement 14 43 35 7 0 0 0 57 7 14
2014 Communications or public affairs 32 37 14 10 5 2 0 70 15 107
2014 Security 9 31 3 3 9 44 0 73 22 19
2014 Science and technology 11 27 21 20 17 3 0 40 38 1216
2014 Library services 19 32 28 5 12 4 0 53 18 22
2014 Administration and operations 28 32 17 14 6 2 0 62 21 467
2014 Human resources 38 34 10 11 7 0 0 73 17 186
2014 Financial management 27 41 16 7 7 1 0 69 14 232
2014 Procurement 25 26 20 17 12 0 0 51 29 40
2014 Real property 33 24 20 15 0 8 0 62 16 41
2014 Materiel management 29 16 7 40 6 3 0 45 47 25
2014 Information management 13 39 22 12 12 3 0 53 25 79
2014 Information technology 25 31 21 15 6 2 0 57 21 185
2014 Internal audit 61 39 0 0 0 0 0 100 0 10
2014 Evaluation 11 36 30 18 6 0 0 47 23 17
2014 Other services to the public 12 34 22 18 13 1 0 47 31 177
2014 None of the above 20 33 18 17 8 2 1 55 26 441

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 38 17 0 0 4 0 82 0 23
2020 Federal regulators 38 49 13 0 0 0 0 87 0 15
2020 Compliance, inspection and enforcement 21 36 21 14 8 0 0 57 22 13
2020 Communications or public affairs 23 39 14 8 3 12 1 71 13 111
2020 Access to information and privacy 26 55 9 0 0 9 0 90 0 10
2020 Security 37 40 0 13 10 0 0 77 23 24
2020 Science and technology 16 28 21 18 11 5 0 47 30 1179
2020 Library services 20 43 22 12 4 0 0 63 15 24
2020 Administration and operations 31 39 14 9 3 4 0 73 12 391
2020 Human resources 28 35 14 14 5 4 0 66 20 178
2020 Financial management 24 38 15 18 3 3 0 63 22 200
2020 Procurement 21 59 6 5 4 6 0 84 9 33
2020 Real property 26 28 18 15 14 0 0 54 29 31
2020 Materiel management 15 34 11 18 15 7 0 53 36 17
2020 Information management 46 27 12 8 2 5 0 77 11 54
2020 Information technology 25 31 18 14 8 4 1 58 23 177
2020 Internal audit 36 57 0 7 0 0 0 93 7 14
2020 Evaluation 41 42 0 12 0 6 0 87 13 17
2020 Data sciences 26 38 19 8 2 7 0 69 11 50
2020 Policy 30 40 14 9 3 4 0 73 12 290
2020 Project management 23 39 17 12 7 3 0 63 19 118
2020 Other services to the public 15 37 27 14 3 3 0 54 18 60
2020 None of the above 20 34 15 16 11 4 0 57 28 197
2019 Client contact centre 31 23 26 8 7 5 0 57 15 37
2019 Federal regulators 37 25 12 0 20 7 0 66 21 16
2019 Compliance, inspection and enforcement 21 26 32 10 11 0 0 47 21 18
2019 Communications or public affairs 32 30 20 10 4 4 0 65 15 123
2019 Access to information and privacy 49 20 31 0 0 0 0 69 0 13
2019 Security 40 23 18 9 9 0 0 63 19 28
2019 Science and technology 16 25 18 18 11 10 1 47 33 1491
2019 Library services 11 38 24 9 6 12 0 55 18 27
2019 Administration and operations 25 34 18 12 5 6 0 63 18 405
2019 Human resources 22 30 23 15 5 4 0 54 21 180
2019 Financial management 19 35 23 12 5 6 0 57 18 211
2019 Procurement 32 28 16 12 6 6 0 64 19 43
2019 Real property 21 24 24 26 5 1 0 45 31 44
2019 Materiel management 14 20 23 26 13 3 0 36 41 24
2019 Information management 27 28 16 20 5 4 0 57 26 67
2019 Information technology 26 32 21 11 5 5 0 61 17 176
2019 Internal audit 10 30 29 10 20 0 0 40 31 10
2019 Evaluation 18 19 24 23 8 8 0 41 33 25
2019 Data sciences 30 38 12 14 2 4 0 71 16 71
2019 Policy 24 40 17 12 4 4 0 66 17 291
2019 Project management 29 31 16 13 6 4 0 63 20 112
2019 Other services to the public 19 38 19 11 9 3 0 59 21 80
2019 None of the above 24 30 16 14 7 7 3 60 23 242
2018 Client contact centre 37 19 20 12 6 6 0 59 19 30
2018 Federal regulators 35 17 22 25 0 0 0 52 25 16
2018 Compliance, inspection and enforcement 9 28 53 0 10 0 0 37 10 11
2018 Communications or public affairs 23 41 22 6 3 6 0 68 9 94
2018 Security 7 44 15 27 7 0 0 51 34 13
2018 Science and technology 13 23 22 21 15 6 0 39 37 1094
2018 Library services 4 37 28 15 8 8 0 45 25 25
2018 Administration and operations 24 33 15 18 7 4 0 59 26 323
2018 Human resources 15 32 24 17 8 4 0 49 26 156
2018 Financial management 25 35 20 8 7 5 0 64 15 185
2018 Procurement 33 29 12 22 0 5 0 64 23 45
2018 Real property 12 45 20 7 7 10 0 63 15 21
2018 Materiel management 18 38 16 22 3 3 0 58 26 20
2018 Information management 15 26 31 14 8 7 0 43 24 67
2018 Information technology 19 32 17 16 10 6 0 54 27 130
2018 Internal audit 39 22 39 0 0 0 0 61 0 10
2018 Evaluation 13 48 9 13 18 0 0 60 31 20
2018 Data sciences 12 53 18 7 2 9 0 70 10 33
2018 Policy 26 37 13 15 4 4 0 66 21 210
2018 Project management 20 36 23 11 4 6 0 59 16 110
2018 Other services to the public 25 37 6 20 5 6 0 66 27 50
2018 None of the above 17 28 20 10 16 9 0 50 29 171
2017 Client contact centre 18 30 21 7 7 16 0 57 17 34
2017 Federal regulators 19 44 4 15 10 6 0 68 27 19
2017 Compliance, inspection and enforcement 31 22 7 7 32 0 0 53 40 13
2017 Communications or public affairs 23 28 18 15 7 9 0 56 24 101
2017 Access to information and privacy 38 20 21 13 0 7 0 63 14 12
2017 Security 36 46 9 0 5 4 0 86 5 21
2017 Science and technology 17 26 21 18 11 7 1 46 31 1338
2017 Library services 16 35 25 15 3 6 0 54 19 29
2017 Administration and operations 28 35 18 12 5 3 0 65 17 396
2017 Human resources 17 34 20 17 9 4 0 52 27 210
2017 Financial management 15 42 22 11 3 7 0 62 15 196
2017 Procurement 22 26 21 20 4 6 0 52 26 40
2017 Real property 24 37 19 6 13 0 0 61 19 23
2017 Materiel management 16 38 5 16 0 25 0 72 21 16
2017 Information management 17 28 26 15 9 6 0 48 25 73
2017 Information technology 24 32 19 13 6 6 0 60 20 149
2017 Evaluation 6 31 13 19 13 18 0 45 39 15
2017 Data sciences 29 21 16 11 5 18 0 61 19 35
2017 Policy 22 38 18 14 5 3 0 62 19 228
2017 Project management 24 35 18 15 4 4 0 62 20 108
2017 Other services to the public 21 29 22 16 4 7 1 55 21 72
2017 None of the above 21 33 16 12 11 7 0 58 25 283
2014 Client contact centre 6 23 23 9 14 27 0 38 31 42
2014 Federal regulators 21 31 3 12 19 13 0 61 36 31
2014 Compliance, inspection and enforcement 7 43 28 22 0 0 0 50 22 14
2014 Communications or public affairs 23 35 20 11 5 5 0 62 18 107
2014 Security 3 40 0 9 3 44 0 78 22 19
2014 Science and technology 8 20 23 23 20 5 0 30 46 1216
2014 Library services 5 27 28 19 12 9 0 36 34 22
2014 Administration and operations 23 28 21 18 7 4 0 53 25 468
2014 Human resources 31 37 13 11 6 2 0 69 17 186
2014 Financial management 10 37 16 16 6 14 1 56 26 232
2014 Procurement 20 24 22 23 7 2 0 46 31 40
2014 Real property 20 36 26 9 5 4 0 58 15 41
2014 Materiel management 23 13 10 7 44 3 0 37 53 25
2014 Information management 10 29 23 21 13 4 0 41 35 79
2014 Information technology 17 26 22 19 8 8 0 47 28 185
2014 Internal audit 40 60 0 0 0 0 0 100 0 10
2014 Evaluation 11 42 24 12 12 0 0 53 23 17
2014 Other services to the public 8 25 28 22 14 2 0 34 37 177
2014 None of the above 15 29 18 18 11 8 1 48 32 439

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 44 9 0 0 0 0 91 0 22
2020 Federal regulators 32 55 7 6 0 0 0 87 6 15
2020 Compliance, inspection and enforcement 20 52 7 14 8 0 0 71 22 13
2020 Communications or public affairs 28 38 10 14 4 4 2 71 19 111
2020 Access to information and privacy 34 66 0 0 0 0 0 100 0 10
2020 Security 45 33 4 13 5 0 0 78 18 24
2020 Science and technology 17 35 18 17 10 3 0 54 27 1179
2020 Library services 8 61 16 8 7 0 0 69 15 24
2020 Administration and operations 30 44 12 9 4 1 0 74 14 389
2020 Human resources 31 32 19 10 6 2 0 64 16 179
2020 Financial management 28 34 19 15 3 0 0 63 19 201
2020 Procurement 21 52 12 9 4 2 0 74 13 33
2020 Real property 28 22 20 14 16 0 0 49 31 31
2020 Materiel management 15 41 15 11 11 7 0 61 23 17
2020 Information management 41 40 11 5 2 2 0 82 7 54
2020 Information technology 25 40 16 9 8 2 0 66 17 177
2020 Internal audit 22 64 0 15 0 0 0 85 15 14
2020 Evaluation 41 29 6 13 6 6 0 74 20 17
2020 Data sciences 31 37 19 9 3 2 0 68 12 50
2020 Policy 21 40 17 16 5 2 0 62 21 290
2020 Project management 22 45 10 15 5 3 0 69 21 118
2020 Other services to the public 24 39 24 9 4 0 0 63 12 60
2020 None of the above 17 34 17 16 13 3 0 52 30 196
2019 Client contact centre 33 14 31 5 7 10 0 52 14 37
2019 Federal regulators 18 42 13 0 20 7 0 65 21 16
2019 Compliance, inspection and enforcement 11 50 12 15 12 0 0 61 28 17
2019 Communications or public affairs 31 33 16 17 2 1 0 65 19 124
2019 Access to information and privacy 35 41 24 0 0 0 0 76 0 13
2019 Security 31 39 9 10 12 0 0 70 21 29
2019 Science and technology 18 30 17 18 10 7 1 51 30 1496
2019 Library services 10 37 19 24 9 0 0 47 33 28
2019 Administration and operations 25 33 16 17 6 4 0 60 24 404
2019 Human resources 18 36 17 19 7 3 0 55 27 181
2019 Financial management 18 34 22 14 10 1 0 53 25 210
2019 Procurement 31 38 17 12 2 0 0 68 15 43
2019 Real property 19 36 26 16 3 0 0 55 19 44
2019 Materiel management 7 31 28 15 17 3 0 39 32 24
2019 Information management 24 33 17 19 4 4 0 59 24 67
2019 Information technology 26 34 17 15 6 1 0 61 22 176
2019 Internal audit 10 39 10 31 10 0 0 49 41 10
2019 Evaluation 11 27 27 19 12 4 0 40 32 25
2019 Data sciences 35 29 10 18 5 3 0 66 24 71
2019 Policy 16 40 18 19 7 1 0 56 26 290
2019 Project management 24 39 17 14 5 2 0 64 19 113
2019 Other services to the public 23 37 11 17 9 2 0 61 27 79
2019 None of the above 22 31 14 16 10 4 2 57 28 243
2018 Client contact centre 31 27 22 9 8 3 0 60 18 30
2018 Federal regulators 23 17 17 36 6 0 0 41 42 16
2018 Compliance, inspection and enforcement 0 18 44 17 21 0 0 18 39 11
2018 Communications or public affairs 23 45 13 14 2 4 0 71 16 94
2018 Security 29 44 0 18 9 0 0 73 27 13
2018 Science and technology 12 31 22 18 13 4 0 44 33 1098
2018 Library services 8 35 25 27 4 0 0 43 31 25
2018 Administration and operations 21 30 17 21 8 3 1 53 29 324
2018 Human resources 12 40 16 19 10 3 0 54 30 158
2018 Financial management 25 33 15 14 10 3 0 60 25 186
2018 Procurement 29 26 21 20 5 0 0 54 25 45
2018 Real property 21 38 14 14 7 7 0 63 22 21
2018 Materiel management 8 34 15 33 10 0 0 42 43 20
2018 Information management 17 26 20 22 9 5 0 46 33 67
2018 Information technology 16 33 22 16 11 1 0 50 27 131
2018 Internal audit 31 40 8 21 0 0 0 71 21 10
2018 Evaluation 5 48 13 17 17 0 0 52 34 20
2018 Data sciences 12 39 18 20 4 7 0 54 26 33
2018 Policy 14 39 18 16 10 1 0 55 27 209
2018 Project management 18 36 29 9 7 1 0 54 16 110
2018 Other services to the public 22 40 15 15 5 3 0 64 21 50
2018 None of the above 16 26 19 20 16 4 0 43 37 170
2017 Client contact centre 16 27 42 10 5 0 0 43 15 34
2017 Federal regulators 29 24 16 5 10 11 4 63 18 19
2017 Compliance, inspection and enforcement 31 22 7 7 25 7 0 57 35 13
2017 Communications or public affairs 32 30 12 18 4 3 0 65 23 101
2017 Access to information and privacy 52 28 13 7 0 0 0 80 7 12
2017 Security 41 42 4 4 5 4 0 86 9 21
2017 Science and technology 16 32 21 14 11 5 1 51 27 1337
2017 Library services 16 38 20 12 15 0 0 53 27 29
2017 Administration and operations 26 35 14 15 8 2 0 62 24 394
2017 Human resources 16 34 17 19 12 2 0 51 32 209
2017 Financial management 14 39 19 18 6 4 0 56 25 195
2017 Procurement 25 29 9 20 15 1 0 55 36 40
2017 Real property 24 44 16 3 6 6 0 73 11 23
2017 Materiel management 25 24 16 15 0 20 0 61 19 16
2017 Information management 13 42 15 11 14 2 3 58 26 73
2017 Information technology 22 38 16 11 8 5 0 64 19 150
2017 Evaluation 11 39 12 13 13 13 0 57 29 15
2017 Data sciences 25 37 12 2 7 17 0 75 11 35
2017 Policy 19 35 16 17 11 2 0 55 29 228
2017 Project management 21 42 21 11 2 4 0 66 13 108
2017 Other services to the public 26 36 18 10 6 3 1 65 17 72
2017 None of the above 20 33 14 14 11 8 0 58 27 283
2014 Client contact centre 29 21 22 11 12 5 0 52 24 42
2014 Federal regulators 21 32 6 14 19 8 0 57 36 31
2014 Compliance, inspection and enforcement 14 36 28 22 0 0 0 50 22 14
2014 Communications or public affairs 22 45 12 14 7 0 0 67 21 107
2014 Security 3 75 13 6 3 0 0 79 9 19
2014 Science and technology 9 27 23 22 15 3 0 37 39 1214
2014 Library services 14 23 18 19 21 5 0 39 42 22
2014 Administration and operations 21 31 19 16 8 5 0 55 26 468
2014 Human resources 30 37 10 11 13 0 0 67 24 186
2014 Financial management 10 38 21 12 17 2 0 49 30 232
2014 Procurement 15 36 12 27 7 2 0 52 36 40
2014 Real property 18 34 29 7 8 4 0 55 15 41
2014 Materiel management 18 55 10 5 12 0 0 73 16 25
2014 Information management 14 30 19 21 16 0 0 43 38 79
2014 Information technology 13 39 17 20 9 2 0 53 30 185
2014 Internal audit 40 42 19 0 0 0 0 81 0 10
2014 Evaluation 29 36 6 24 6 0 0 65 29 17
2014 Other services to the public 8 37 21 18 16 1 0 46 34 178
2014 None of the above 13 31 22 19 11 2 1 46 32 439

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 25 7 3 4 12 0 83 8 23
2020 Federal regulators 48 32 8 13 0 0 0 80 13 15
2020 Compliance, inspection and enforcement 36 19 7 8 14 8 8 65 27 13
2020 Communications or public affairs 50 31 13 1 0 4 1 86 1 111
2020 Access to information and privacy 66 17 8 9 0 0 0 84 9 10
2020 Security 58 25 13 0 0 5 0 87 0 24
2020 Science and technology 38 22 12 5 3 15 6 75 10 1179
2020 Library services 44 28 19 0 0 9 0 80 0 24
2020 Administration and operations 44 28 14 3 2 7 2 78 6 392
2020 Human resources 43 24 23 6 1 4 0 69 7 178
2020 Financial management 39 25 17 7 2 4 4 71 11 200
2020 Procurement 27 16 18 6 9 20 4 57 19 32
2020 Real property 43 14 16 0 10 17 0 69 12 31
2020 Materiel management 41 21 7 6 4 12 7 78 13 17
2020 Information management 50 32 5 2 2 10 0 91 4 54
2020 Information technology 55 25 10 4 2 4 1 84 6 177
2020 Internal audit 80 7 14 0 0 0 0 86 0 14
2020 Evaluation 50 18 27 0 0 6 0 71 0 18
2020 Data sciences 39 29 15 6 3 7 0 74 10 50
2020 Policy 42 34 14 5 3 2 0 78 8 291
2020 Project management 36 34 19 4 1 4 1 74 5 118
2020 Other services to the public 37 32 14 9 5 3 0 72 14 60
2020 None of the above 40 17 13 7 3 13 6 71 13 197
2019 Client contact centre 68 10 16 2 2 2 0 79 5 37
2019 Federal regulators 30 24 38 0 8 0 0 54 8 16
2019 Compliance, inspection and enforcement 32 26 16 10 6 10 0 64 18 18
2019 Communications or public affairs 64 25 7 2 0 2 0 91 2 124
2019 Access to information and privacy 56 7 29 0 0 0 8 69 0 13
2019 Security 68 9 12 3 0 3 5 84 3 29
2019 Science and technology 35 16 11 6 5 21 5 70 15 1505
2019 Library services 54 30 13 0 3 0 0 84 3 27
2019 Administration and operations 47 19 14 6 4 7 3 73 11 406
2019 Human resources 36 30 18 8 2 5 1 70 10 182
2019 Financial management 37 28 15 8 4 7 2 71 13 210
2019 Procurement 36 14 12 6 4 21 6 69 14 44
2019 Real property 31 23 13 6 10 7 9 65 20 44
2019 Materiel management 45 7 10 13 4 18 4 66 21 24
2019 Information management 44 26 16 4 1 9 0 77 5 67
2019 Information technology 51 27 7 3 4 6 2 85 8 177
2019 Internal audit 51 39 10 0 0 0 0 90 0 10
2019 Evaluation 38 31 15 8 0 8 0 75 8 25
2019 Data sciences 42 28 10 4 3 6 6 80 8 71
2019 Policy 42 33 13 5 2 4 0 79 7 293
2019 Project management 44 25 14 9 2 6 0 73 13 113
2019 Other services to the public 41 22 16 8 4 7 2 70 13 80
2019 None of the above 36 17 16 5 6 16 4 66 13 243
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 30 16 0 0 0 0 84 0 23
2020 Federal regulators 25 49 26 0 0 0 0 74 0 15
2020 Compliance, inspection and enforcement 33 31 29 8 0 0 0 63 8 13
2020 Communications or public affairs 30 43 15 8 0 1 3 76 8 111
2020 Access to information and privacy 49 25 26 0 0 0 0 74 0 10
2020 Security 50 32 4 0 10 4 0 86 10 24
2020 Science and technology 19 45 22 8 3 2 0 66 12 1177
2020 Library services 19 57 13 7 4 0 0 77 11 24
2020 Administration and operations 34 45 14 4 1 1 0 81 5 391
2020 Human resources 40 36 15 6 2 1 0 77 8 178
2020 Financial management 31 48 15 5 0 1 0 80 5 200
2020 Procurement 31 45 17 2 2 2 0 78 5 33
2020 Real property 21 46 23 0 10 0 0 67 10 31
2020 Materiel management 32 19 32 7 11 0 0 50 18 17
2020 Information management 43 42 10 4 2 0 0 85 5 54
2020 Information technology 24 53 13 6 3 1 0 78 9 176
2020 Internal audit 42 51 7 0 0 0 0 93 0 14
2020 Evaluation 22 62 11 6 0 0 0 83 6 18
2020 Data sciences 27 50 12 9 0 2 0 79 9 50
2020 Policy 23 53 15 5 2 2 0 77 7 290
2020 Project management 24 57 9 7 1 2 0 83 8 117
2020 Other services to the public 20 56 18 6 0 0 0 76 6 60
2020 None of the above 21 46 19 10 3 2 0 68 13 197
2019 Client contact centre 27 37 25 5 6 0 0 64 11 36
2019 Federal regulators 36 38 12 7 7 0 0 74 13 16
2019 Compliance, inspection and enforcement 31 31 16 15 6 0 0 63 21 18
2019 Communications or public affairs 38 49 8 4 1 1 0 87 5 125
2019 Access to information and privacy 42 37 13 0 0 8 0 86 0 13
2019 Security 43 38 11 3 3 0 0 82 7 29
2019 Science and technology 23 42 19 9 3 3 0 67 13 1499
2019 Library services 21 50 16 4 6 3 0 73 10 28
2019 Administration and operations 30 46 14 7 1 2 0 77 8 407
2019 Human resources 27 42 21 7 2 2 0 70 9 182
2019 Financial management 27 45 18 7 2 1 0 73 9 211
2019 Procurement 37 24 27 9 0 2 0 63 9 44
2019 Real property 23 46 17 11 3 0 0 69 14 44
2019 Materiel management 23 43 10 3 13 8 0 72 17 24
2019 Information management 29 46 17 7 1 0 0 75 8 67
2019 Information technology 30 44 20 4 1 1 0 74 5 176
2019 Internal audit 10 69 10 0 10 0 0 80 10 10
2019 Evaluation 27 42 16 8 8 0 0 69 15 25
2019 Data sciences 36 43 12 4 3 2 0 80 8 71
2019 Policy 29 49 13 7 2 1 0 78 9 293
2019 Project management 28 45 13 11 4 0 0 73 15 113
2019 Other services to the public 27 52 12 5 2 1 0 80 8 80
2019 None of the above 24 40 17 12 4 3 0 66 17 244
2018 Client contact centre 36 26 28 5 6 0 0 61 11 30
2018 Federal regulators 29 29 37 6 0 0 0 58 6 16
2018 Compliance, inspection and enforcement 17 56 18 0 10 0 0 72 10 11
2018 Communications or public affairs 31 54 11 1 2 1 0 86 3 96
2018 Security 53 22 16 0 0 9 0 82 0 13
2018 Science and technology 19 43 23 10 4 1 0 63 14 1096
2018 Library services 24 48 20 8 0 0 0 72 8 25
2018 Administration and operations 25 50 15 5 2 2 0 77 7 316
2018 Human resources 30 44 19 6 1 1 0 74 7 156
2018 Financial management 24 41 22 8 3 0 1 66 11 184
2018 Procurement 33 38 15 7 5 2 0 73 12 45
2018 Real property 20 36 24 4 7 10 0 62 12 21
2018 Materiel management 18 48 18 12 0 3 0 69 12 20
2018 Information management 13 51 12 21 2 1 0 65 23 67
2018 Information technology 29 44 16 7 5 0 0 73 11 128
2018 Internal audit 41 40 18 0 0 0 0 82 0 10
2018 Evaluation 17 39 13 30 0 0 0 56 30 20
2018 Data sciences 24 49 12 15 0 0 0 73 15 33
2018 Policy 33 48 12 5 1 0 0 82 6 208
2018 Project management 27 45 22 5 1 0 0 72 6 109
2018 Other services to the public 28 47 16 7 2 0 0 75 8 51
2018 None of the above 20 39 18 8 12 2 1 61 20 173
2017 Client contact centre 20 47 28 2 2 0 0 67 5 34
2017 Federal regulators 42 44 13 0 0 0 0 87 0 19
2017 Compliance, inspection and enforcement 32 31 29 0 9 0 0 62 9 13
2017 Communications or public affairs 37 42 14 4 1 2 0 81 6 100
2017 Access to information and privacy 57 36 7 0 0 0 0 93 0 12
2017 Security 31 55 4 0 9 0 0 87 9 21
2017 Science and technology 23 44 19 9 3 2 0 68 12 1332
2017 Library services 32 52 10 3 3 0 0 84 6 29
2017 Administration and operations 35 41 15 6 2 1 0 76 8 394
2017 Human resources 27 47 13 9 2 2 0 76 12 210
2017 Financial management 23 50 17 6 2 2 0 75 9 196
2017 Procurement 19 40 25 10 2 4 0 61 12 39
2017 Real property 27 41 25 6 0 0 0 68 6 23
2017 Materiel management 45 20 10 10 5 10 0 73 17 16
2017 Information management 24 43 18 11 2 1 0 68 14 72
2017 Information technology 26 45 17 9 2 1 0 72 11 150
2017 Evaluation 11 50 19 6 0 13 0 71 7 15
2017 Data sciences 31 40 15 0 5 9 0 78 5 35
2017 Policy 34 44 14 5 3 0 0 78 7 227
2017 Project management 36 47 11 3 1 2 0 85 4 108
2017 Other services to the public 29 50 8 8 1 3 0 82 10 72
2017 None of the above 27 43 15 5 6 2 1 72 12 282
2014 Client contact centre 37 34 21 7 2 0 0 71 9 42
2014 Federal regulators 40 38 6 3 9 4 0 81 12 31
2014 Compliance, inspection and enforcement 21 57 21 0 0 0 0 79 0 14
2014 Communications or public affairs 31 53 9 4 2 1 0 85 6 107
2014 Security 13 34 6 3 0 44 0 83 6 19
2014 Science and technology 15 38 23 13 8 2 0 55 21 1215
2014 Library services 14 57 17 4 4 4 0 74 8 22
2014 Administration and operations 23 49 15 6 2 4 0 75 9 469
2014 Human resources 48 34 8 6 3 1 0 83 9 186
2014 Financial management 36 37 18 4 4 0 0 73 9 232
2014 Procurement 17 51 22 5 0 5 0 71 5 40
2014 Real property 26 39 28 1 0 6 0 69 1 41
2014 Materiel management 66 16 7 3 6 3 0 84 9 25
2014 Information management 24 37 24 5 9 1 0 62 14 79
2014 Information technology 19 46 19 9 5 1 0 67 14 185
2014 Internal audit 58 42 0 0 0 0 0 100 0 10
2014 Evaluation 29 36 29 6 0 0 0 65 6 17
2014 Other services to the public 24 44 15 12 4 1 0 69 16 179
2014 None of the above 18 44 20 10 5 2 0 64 16 439

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 44 17 5 0 0 0 78 5 23
2020 Federal regulators 20 61 19 0 0 0 0 81 0 15
2020 Compliance, inspection and enforcement 6 63 14 8 0 8 0 76 9 13
2020 Communications or public affairs 22 39 18 16 1 2 3 63 18 111
2020 Access to information and privacy 56 26 18 0 0 0 0 82 0 10
2020 Security 37 40 13 5 5 0 0 77 10 24
2020 Science and technology 14 36 24 17 5 4 0 52 22 1172
2020 Library services 9 57 22 8 4 0 0 66 12 22
2020 Administration and operations 27 45 14 9 3 2 0 73 13 388
2020 Human resources 32 28 22 12 3 3 0 62 15 178
2020 Financial management 20 51 17 8 2 2 0 72 11 200
2020 Procurement 23 54 8 2 6 2 4 82 9 33
2020 Real property 21 37 17 13 12 0 0 58 25 31
2020 Materiel management 26 30 18 15 11 0 0 56 26 16
2020 Information management 39 35 20 3 3 0 0 74 6 53
2020 Information technology 19 47 19 10 5 0 0 66 15 175
2020 Internal audit 15 70 0 15 0 0 0 85 15 14
2020 Evaluation 27 11 22 23 0 17 0 45 28 18
2020 Data sciences 21 48 14 8 4 5 0 73 12 50
2020 Policy 16 49 17 10 3 5 0 68 14 287
2020 Project management 11 53 18 13 3 2 0 65 17 117
2020 Other services to the public 14 34 27 18 5 1 0 49 24 60
2020 None of the above 16 34 24 14 5 7 0 54 20 197
2019 Client contact centre 29 31 22 9 8 2 0 61 17 37
2019 Federal regulators 36 20 18 8 19 0 0 56 26 16
2019 Compliance, inspection and enforcement 15 20 27 31 6 0 0 36 37 18
2019 Communications or public affairs 23 48 15 10 1 3 0 72 12 125
2019 Access to information and privacy 28 37 27 0 0 8 0 70 0 13
2019 Security 25 41 21 10 4 0 0 66 13 28
2019 Science and technology 15 30 24 16 6 8 0 50 25 1497
2019 Library services 4 54 20 13 9 0 0 58 22 28
2019 Administration and operations 19 42 18 13 4 3 0 63 18 401
2019 Human resources 16 41 20 13 4 4 0 60 19 182
2019 Financial management 17 34 27 13 4 4 0 53 18 208
2019 Procurement 28 28 26 11 8 0 0 56 19 44
2019 Real property 17 31 29 14 6 4 0 50 20 44
2019 Materiel management 15 34 28 7 0 11 3 58 9 23
2019 Information management 20 36 14 18 8 4 0 59 27 66
2019 Information technology 20 39 18 16 3 3 0 61 20 177
2019 Internal audit 0 39 20 30 10 0 0 39 41 10
2019 Evaluation 20 23 23 19 15 0 0 43 34 25
2019 Data sciences 27 36 17 9 4 4 2 68 14 69
2019 Policy 13 42 22 12 6 4 0 58 19 293
2019 Project management 17 35 24 16 6 3 0 53 22 112
2019 Other services to the public 26 42 14 12 5 1 0 68 17 80
2019 None of the above 17 31 23 17 7 4 0 50 25 242

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 50 12 0 4 0 0 84 4 23
2020 Federal regulators 52 21 8 6 0 13 0 84 7 15
2020 Compliance, inspection and enforcement 35 49 0 8 8 0 0 84 16 13
2020 Communications or public affairs 43 34 5 10 0 1 7 84 11 111
2020 Access to information and privacy 44 26 6 0 0 25 0 92 0 10
2020 Security 58 25 12 0 5 0 0 83 5 24
2020 Science and technology 24 36 18 13 5 3 1 63 19 1177
2020 Library services 39 31 8 21 0 0 0 70 21 24
2020 Administration and operations 40 36 11 5 3 4 0 80 8 389
2020 Human resources 48 36 10 3 2 1 1 85 5 179
2020 Financial management 39 41 11 5 2 2 1 81 8 200
2020 Procurement 27 28 22 10 7 2 4 59 18 33
2020 Real property 32 30 15 13 10 0 0 62 23 31
2020 Materiel management 35 37 20 3 4 0 0 72 8 17
2020 Information management 44 27 9 10 2 2 7 77 13 54
2020 Information technology 36 42 10 6 3 2 1 80 10 176
2020 Internal audit 58 42 0 0 0 0 0 100 0 14
2020 Evaluation 33 33 21 7 6 0 0 67 12 18
2020 Data sciences 33 31 20 7 2 6 0 69 9 50
2020 Policy 34 39 14 6 3 2 1 76 10 288
2020 Project management 26 42 18 9 2 3 1 70 11 117
2020 Other services to the public 32 32 15 10 1 8 1 71 12 60
2020 None of the above 26 36 16 12 6 3 0 64 19 197
2019 Client contact centre 21 26 19 21 12 0 0 48 33 37
2019 Federal regulators 45 25 5 5 20 0 0 70 25 16
2019 Compliance, inspection and enforcement 35 47 11 6 0 0 0 83 6 18
2019 Communications or public affairs 37 39 13 7 3 1 1 77 10 125
2019 Access to information and privacy 28 36 21 0 0 15 0 75 0 13
2019 Security 39 52 9 0 0 0 0 91 0 29
2019 Science and technology 25 37 14 12 6 4 2 66 19 1500
2019 Library services 30 56 8 0 6 0 0 86 6 28
2019 Administration and operations 38 33 11 10 4 4 1 75 14 403
2019 Human resources 34 42 10 6 5 2 1 79 11 181
2019 Financial management 35 37 14 8 5 0 1 73 13 208
2019 Procurement 37 37 5 16 0 6 0 78 17 44
2019 Real property 23 39 22 8 4 4 0 65 12 44
2019 Materiel management 31 42 9 0 17 0 0 74 17 24
2019 Information management 36 40 10 8 6 0 0 76 14 66
2019 Information technology 40 35 12 10 2 0 2 76 12 176
2019 Internal audit 10 59 0 20 10 0 0 69 31 10
2019 Evaluation 12 34 12 11 12 15 4 57 28 25
2019 Data sciences 34 34 22 10 1 0 0 67 11 71
2019 Policy 30 43 10 9 4 3 1 75 14 293
2019 Project management 28 35 13 12 5 3 3 68 18 113
2019 Other services to the public 34 33 13 11 8 1 0 67 20 78
2019 None of the above 31 35 9 12 7 4 1 70 21 243
2018 Client contact centre 42 26 20 3 6 3 0 70 9 30
2018 Federal regulators 40 35 0 20 0 6 0 79 21 16
2018 Compliance, inspection and enforcement 17 73 0 0 10 0 0 90 10 11
2018 Communications or public affairs 36 43 7 10 2 1 1 81 12 96
2018 Security 53 31 7 0 0 9 0 92 0 13
2018 Science and technology 24 38 16 13 6 3 1 64 19 1094
2018 Library services 39 32 9 16 0 4 0 74 16 25
2018 Administration and operations 34 35 12 9 5 2 3 72 15 318
2018 Human resources 38 39 9 8 6 0 1 77 14 157
2018 Financial management 34 36 14 8 8 0 0 70 16 185
2018 Procurement 51 27 6 11 3 0 3 80 14 45
2018 Real property 40 31 13 9 7 0 0 71 16 21
2018 Materiel management 32 18 28 18 4 0 0 50 22 19
2018 Information management 15 30 24 12 14 0 5 47 27 66
2018 Information technology 39 36 14 8 1 1 0 77 9 129
2018 Internal audit 32 50 0 10 0 8 0 89 11 10
2018 Evaluation 30 17 9 8 35 0 0 47 44 20
2018 Data sciences 14 41 16 25 3 0 0 56 28 33
2018 Policy 32 34 11 15 4 3 2 69 20 208
2018 Project management 29 46 10 8 4 2 1 77 12 110
2018 Other services to the public 32 43 15 5 2 3 0 77 7 51
2018 None of the above 25 38 13 8 10 5 2 67 19 173
2017 Client contact centre 23 40 14 10 8 6 0 66 19 34
2017 Federal regulators 47 40 8 4 0 0 0 87 4 19
2017 Compliance, inspection and enforcement 46 31 14 9 0 0 0 77 9 13
2017 Communications or public affairs 43 36 12 5 2 2 0 81 7 101
2017 Access to information and privacy 66 21 7 7 0 0 0 87 7 12
2017 Security 55 31 4 4 5 0 0 87 9 21
2017 Science and technology 30 38 12 10 5 3 1 71 16 1331
2017 Library services 42 33 13 4 4 0 4 78 8 29
2017 Administration and operations 40 36 10 6 5 2 1 78 12 392
2017 Human resources 39 37 10 6 3 2 1 79 10 210
2017 Financial management 30 48 13 4 2 1 1 80 7 196
2017 Procurement 31 49 7 9 2 2 0 82 11 39
2017 Real property 46 29 13 13 0 0 0 75 13 23
2017 Materiel management 35 25 10 5 10 14 0 70 18 16
2017 Information management 28 34 18 7 8 4 2 66 15 73
2017 Information technology 44 37 11 5 2 1 1 82 7 150
2017 Evaluation 13 36 32 13 0 6 0 52 14 15
2017 Data sciences 31 30 18 4 10 7 0 66 14 35
2017 Policy 45 33 9 8 3 2 1 80 11 228
2017 Project management 46 35 11 6 1 1 0 82 7 108
2017 Other services to the public 45 38 4 7 4 3 0 85 11 72
2017 None of the above 40 28 12 10 7 2 1 71 17 283
2014 Client contact centre 14 35 7 37 3 4 0 51 42 42
2014 Federal regulators 27 38 13 22 0 0 0 66 22 31
2014 Compliance, inspection and enforcement 28 36 7 22 0 7 0 69 23 14
2014 Communications or public affairs 37 39 12 6 3 3 0 79 9 107
2014 Security 31 21 3 0 44 0 0 53 44 19
2014 Science and technology 24 40 15 11 5 4 1 68 17 1216
2014 Library services 41 38 13 4 4 0 0 79 8 22
2014 Administration and operations 43 35 9 8 4 2 0 79 12 470
2014 Human resources 57 30 5 4 1 1 1 89 6 186
2014 Financial management 35 29 13 7 13 2 1 66 21 232
2014 Procurement 32 46 10 7 5 0 0 78 12 40
2014 Real property 43 27 25 2 0 3 0 72 2 41
2014 Materiel management 29 20 3 5 3 40 0 81 15 25
2014 Information management 36 34 9 15 4 1 0 72 19 79
2014 Information technology 39 41 7 6 3 3 1 83 10 185
2014 Internal audit 58 32 9 0 0 0 0 91 0 10
2014 Evaluation 29 41 12 6 12 0 0 70 18 17
2014 Other services to the public 35 36 13 5 5 4 2 76 11 178
2014 None of the above 30 38 15 9 4 4 1 71 14 439

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 45 13 4 0 0 0 84 4 23
2020 Federal regulators 46 35 19 0 0 0 0 81 0 15
2020 Compliance, inspection and enforcement 42 35 7 8 8 0 0 77 16 13
2020 Communications or public affairs 40 40 14 2 0 1 3 83 2 110
2020 Access to information and privacy 65 17 18 0 0 0 0 82 0 10
2020 Security 62 20 13 0 5 0 0 82 5 24
2020 Science and technology 29 41 19 6 3 1 0 71 10 1174
2020 Library services 43 29 28 0 0 0 0 72 0 24
2020 Administration and operations 40 37 15 5 1 2 0 79 6 391
2020 Human resources 47 27 14 7 2 2 0 76 10 177
2020 Financial management 40 43 11 4 1 0 0 84 6 200
2020 Procurement 37 31 28 2 0 2 0 69 2 33
2020 Real property 34 40 13 5 8 0 0 74 13 30
2020 Materiel management 21 44 23 7 4 0 0 65 12 17
2020 Information management 48 27 18 5 0 0 2 77 5 54
2020 Information technology 47 38 8 3 2 1 1 86 6 176
2020 Internal audit 52 41 7 0 0 0 0 93 0 14
2020 Evaluation 38 39 10 12 0 0 0 78 12 18
2020 Data sciences 42 36 18 2 0 2 0 80 2 50
2020 Policy 32 44 18 3 1 2 0 77 4 290
2020 Project management 29 40 23 2 4 1 0 70 7 118
2020 Other services to the public 31 45 17 5 0 2 0 78 5 59
2020 None of the above 27 42 18 8 2 3 0 71 11 196
2019 Client contact centre 24 49 14 8 5 0 0 73 13 36
2019 Federal regulators 30 33 7 18 12 0 0 63 30 16
2019 Compliance, inspection and enforcement 21 40 16 10 12 0 0 62 22 17
2019 Communications or public affairs 50 36 5 6 1 0 1 87 7 125
2019 Access to information and privacy 35 50 7 0 0 8 0 93 0 13
2019 Security 49 41 3 6 0 0 0 91 6 29
2019 Science and technology 30 40 16 8 4 3 1 71 12 1497
2019 Library services 31 49 14 3 3 0 0 80 6 28
2019 Administration and operations 35 36 17 6 3 3 0 74 9 404
2019 Human resources 35 37 17 6 3 2 0 74 9 182
2019 Financial management 31 42 17 6 3 0 0 74 9 210
2019 Procurement 37 37 14 4 8 0 0 74 12 44
2019 Real property 34 34 19 10 0 3 0 70 10 44
2019 Materiel management 33 39 10 7 10 0 0 72 17 23
2019 Information management 33 41 17 2 7 0 0 74 8 67
2019 Information technology 46 32 16 2 2 3 0 80 4 177
2019 Internal audit 0 49 10 20 20 0 0 49 41 10
2019 Evaluation 25 35 9 16 8 8 0 65 26 24
2019 Data sciences 33 43 19 2 0 3 0 78 2 71
2019 Policy 34 39 17 5 3 2 0 75 8 291
2019 Project management 31 43 19 4 3 0 0 74 7 113
2019 Other services to the public 37 40 13 6 4 1 0 78 10 80
2019 None of the above 28 36 19 9 5 2 1 66 14 241
2018 Client contact centre 40 32 17 5 6 0 0 72 11 30
2018 Federal regulators 37 12 45 6 0 0 0 49 6 15
2018 Compliance, inspection and enforcement 25 47 18 0 10 0 0 72 10 11
2018 Communications or public affairs 43 36 18 1 2 0 0 79 3 96
2018 Security 57 25 18 0 0 0 0 82 0 12
2018 Science and technology 27 40 19 8 4 2 0 68 12 1094
2018 Library services 31 37 20 8 4 0 0 68 12 25
2018 Administration and operations 30 46 10 6 6 3 0 78 12 319
2018 Human resources 41 33 14 5 5 2 0 75 11 157
2018 Financial management 34 40 17 6 2 1 0 75 8 185
2018 Procurement 52 29 11 5 3 0 0 81 8 45
2018 Real property 38 23 24 6 7 3 0 63 13 21
2018 Materiel management 23 37 27 13 0 0 0 60 13 20
2018 Information management 18 54 8 10 5 6 0 77 15 67
2018 Information technology 42 34 17 4 1 1 0 77 6 129
2018 Internal audit 61 22 8 10 0 0 0 82 10 10
2018 Evaluation 17 39 9 22 13 0 0 56 35 20
2018 Data sciences 22 47 25 0 4 2 0 71 4 33
2018 Policy 33 42 16 6 3 0 0 76 9 207
2018 Project management 31 34 27 5 2 0 0 65 8 108
2018 Other services to the public 41 39 9 7 2 3 0 82 9 50
2018 None of the above 28 37 14 11 7 2 0 67 19 171

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 28 25 9 12 8 5 48 24 23
2020 Federal regulators 38 42 20 0 0 0 0 80 0 15
2020 Compliance, inspection and enforcement 42 29 12 0 16 0 0 71 16 13
2020 Communications or public affairs 26 20 18 11 2 12 11 59 17 110
2020 Access to information and privacy 34 24 8 19 0 15 0 69 22 10
2020 Security 50 16 21 5 5 4 0 68 10 24
2020 Science and technology 18 27 20 17 11 6 1 48 30 1175
2020 Library services 21 34 19 13 8 5 0 58 22 23
2020 Administration and operations 27 27 17 9 9 9 3 61 20 392
2020 Human resources 24 26 23 11 9 5 3 54 21 178
2020 Financial management 21 30 18 12 7 8 3 58 22 199
2020 Procurement 28 23 19 6 12 6 6 58 20 33
2020 Real property 35 17 29 9 10 0 0 52 19 31
2020 Materiel management 30 18 11 25 16 0 0 48 41 17
2020 Information management 38 32 8 5 3 12 2 81 10 53
2020 Information technology 31 28 15 10 6 8 2 65 18 176
2020 Internal audit 31 49 0 14 0 7 0 85 15 14
2020 Evaluation 22 16 17 7 10 28 0 53 23 18
2020 Data sciences 32 28 21 5 6 8 0 65 12 50
2020 Policy 22 27 21 8 8 11 3 57 19 291
2020 Project management 16 26 20 11 11 10 6 50 26 118
2020 Other services to the public 16 32 15 11 16 6 4 53 30 59
2020 None of the above 19 26 16 17 11 10 2 50 31 196
2019 Client contact centre 24 32 16 12 9 5 2 60 23 37
2019 Federal regulators 30 25 13 7 25 0 0 55 32 16
2019 Compliance, inspection and enforcement 21 27 15 16 17 5 0 50 34 18
2019 Communications or public affairs 28 21 19 10 5 13 4 59 18 125
2019 Access to information and privacy 23 21 14 7 0 36 0 68 11 13
2019 Security 28 33 20 3 12 4 0 63 16 28
2019 Science and technology 23 26 17 13 11 7 3 55 26 1498
2019 Library services 10 39 25 3 9 13 0 57 14 28
2019 Administration and operations 22 27 17 12 11 8 3 55 26 404
2019 Human resources 15 28 21 15 14 5 3 47 31 181
2019 Financial management 18 28 19 11 13 8 3 51 27 210
2019 Procurement 23 31 15 6 9 11 4 65 17 44
2019 Real property 27 25 12 16 5 13 1 61 25 44
2019 Materiel management 17 30 7 7 24 15 0 55 36 24
2019 Information management 21 27 18 14 8 11 1 54 25 67
2019 Information technology 28 29 17 11 4 11 1 64 17 175
2019 Internal audit 10 50 9 10 20 0 0 61 31 10
2019 Evaluation 16 19 12 15 23 11 4 41 45 25
2019 Data sciences 26 37 18 5 5 7 0 69 11 70
2019 Policy 15 29 18 13 13 11 1 50 29 293
2019 Project management 22 25 22 10 14 4 3 50 26 113
2019 Other services to the public 24 26 20 10 15 5 0 53 26 80
2019 None of the above 23 22 18 9 16 10 1 51 28 243
2018 Client contact centre 33 33 18 5 8 3 0 68 14 30
2018 Federal regulators 28 18 5 43 6 0 0 46 48 16
2018 Compliance, inspection and enforcement 9 35 0 27 20 9 0 48 52 11
2018 Communications or public affairs 22 30 22 9 7 9 1 58 18 96
2018 Security 16 46 31 7 0 0 0 62 7 13
2018 Science and technology 16 31 17 15 13 6 1 51 30 1094
2018 Library services 8 19 25 20 12 12 4 33 38 25
2018 Administration and operations 19 25 15 13 16 7 5 50 33 321
2018 Human resources 16 27 23 13 12 5 4 48 27 157
2018 Financial management 18 30 23 9 10 9 1 53 21 186
2018 Procurement 36 8 33 13 8 0 2 44 22 45
2018 Real property 16 49 14 9 7 5 0 69 16 21
2018 Materiel management 24 23 10 18 25 0 0 47 43 20
2018 Information management 9 25 20 16 11 18 0 42 34 67
2018 Information technology 28 24 15 15 8 10 1 58 25 129
2018 Internal audit 28 33 0 18 10 0 11 68 32 10
2018 Evaluation 4 22 26 17 26 4 0 27 46 20
2018 Data sciences 19 29 23 17 7 4 2 50 25 33
2018 Policy 16 24 19 12 12 14 3 48 29 209
2018 Project management 19 27 17 14 12 9 2 51 29 110
2018 Other services to the public 23 32 14 15 7 7 3 61 24 49
2018 None of the above 14 21 21 15 18 8 3 40 36 173
2017 Client contact centre 8 40 16 7 18 11 0 54 28 34
2017 Federal regulators 24 36 9 6 10 15 0 71 19 19
2017 Compliance, inspection and enforcement 16 30 14 0 40 0 0 46 40 13
2017 Communications or public affairs 22 16 14 16 6 15 10 51 30 101
2017 Access to information and privacy 16 20 13 23 14 13 0 42 43 12
2017 Security 17 55 9 13 5 0 0 73 18 21
2017 Science and technology 20 32 16 12 11 7 2 57 25 1332
2017 Library services 8 36 14 17 15 10 0 49 35 27
2017 Administration and operations 21 28 14 15 11 8 3 55 30 393
2017 Human resources 18 26 13 13 14 9 6 52 33 210
2017 Financial management 15 33 17 13 12 6 3 53 28 195
2017 Procurement 13 36 16 14 11 10 0 55 28 40
2017 Real property 31 26 22 9 6 3 3 60 16 23
2017 Materiel management 15 35 10 15 0 20 5 67 20 16
2017 Information management 14 30 13 15 8 16 4 55 29 72
2017 Information technology 26 27 17 9 8 11 3 61 20 150
2017 Evaluation 12 26 18 0 32 13 0 43 37 15
2017 Data sciences 30 21 16 13 14 6 0 54 29 35
2017 Policy 16 22 17 12 13 16 3 47 31 228
2017 Project management 24 19 19 15 12 10 2 48 31 108
2017 Other services to the public 22 30 18 12 6 8 4 59 21 72
2017 None of the above 23 22 15 11 16 10 4 52 31 282
2014 Client contact centre 15 16 12 16 9 29 4 46 36 41
2014 Federal regulators 12 19 13 9 23 18 6 41 42 31
2014 Compliance, inspection and enforcement 7 7 43 21 7 14 0 17 33 14
2014 Communications or public affairs 14 24 15 17 11 13 6 47 35 107
2014 Security 12 16 47 13 9 3 0 29 22 19
2014 Science and technology 12 30 20 16 14 7 2 45 33 1216
2014 Library services 14 38 13 18 13 0 4 54 32 22
2014 Administration and operations 19 29 17 14 14 5 2 51 30 470
2014 Human resources 36 22 10 14 10 7 2 63 26 186
2014 Financial management 17 25 15 18 10 9 7 49 33 232
2014 Procurement 15 26 15 7 29 7 0 44 39 39
2014 Real property 20 21 30 21 2 5 0 44 24 41
2014 Materiel management 18 8 7 3 56 8 0 28 64 25
2014 Information management 13 25 14 19 23 6 0 41 45 79
2014 Information technology 18 26 21 14 13 8 0 48 29 185
2014 Internal audit 31 0 30 0 0 39 0 50 0 10
2014 Evaluation 23 12 18 30 12 0 6 37 44 17
2014 Other services to the public 12 27 17 16 22 6 1 41 40 178
2014 None of the above 17 20 21 15 15 10 2 43 34 440

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 39 18 9 4 0 0 70 13 23
2020 Federal regulators 25 49 12 13 0 0 0 74 13 15
2020 Compliance, inspection and enforcement 27 37 12 15 8 0 0 65 23 13
2020 Communications or public affairs 32 25 17 14 2 3 6 63 19 111
2020 Access to information and privacy 48 25 28 0 0 0 0 72 0 10
2020 Security 41 38 9 4 5 4 0 82 9 24
2020 Science and technology 14 29 23 20 12 2 1 43 33 1174
2020 Library services 19 49 12 13 8 0 0 68 20 24
2020 Administration and operations 28 35 17 12 5 3 1 65 18 386
2020 Human resources 30 33 12 15 7 3 0 65 23 179
2020 Financial management 31 37 15 10 4 2 1 70 15 200
2020 Procurement 16 48 14 6 7 6 3 70 14 33
2020 Real property 31 21 24 5 15 5 0 54 20 31
2020 Materiel management 21 26 22 21 11 0 0 47 32 17
2020 Information management 48 29 12 7 2 2 2 79 9 54
2020 Information technology 30 32 19 10 7 1 0 63 17 176
2020 Internal audit 29 43 14 15 0 0 0 72 15 14
2020 Evaluation 39 22 16 7 10 6 0 65 18 18
2020 Data sciences 31 38 18 7 4 0 2 70 11 50
2020 Policy 27 36 16 16 4 1 0 64 20 291
2020 Project management 21 39 16 15 8 1 0 61 23 117
2020 Other services to the public 29 46 11 7 6 0 0 75 14 59
2020 None of the above 18 31 22 14 12 2 0 51 27 196
2019 Client contact centre 33 28 12 12 12 2 0 63 24 37
2019 Federal regulators 24 38 13 12 12 0 0 63 24 16
2019 Compliance, inspection and enforcement 38 18 16 16 12 0 0 56 28 17
2019 Communications or public affairs 29 41 11 12 4 2 0 72 17 124
2019 Access to information and privacy 37 48 0 0 0 15 0 100 0 13
2019 Security 30 35 14 6 14 0 0 65 21 29
2019 Science and technology 20 25 20 17 14 4 1 47 32 1501
2019 Library services 24 36 19 6 15 0 0 60 21 28
2019 Administration and operations 28 33 18 11 8 2 0 62 19 405
2019 Human resources 25 33 18 13 9 2 0 59 23 182
2019 Financial management 26 37 20 8 9 1 0 63 17 211
2019 Procurement 47 23 11 12 7 0 0 70 19 42
2019 Real property 19 43 15 21 2 0 0 62 23 44
2019 Materiel management 25 23 17 21 14 0 0 48 35 24
2019 Information management 21 38 15 17 8 1 0 59 25 67
2019 Information technology 30 36 17 8 6 3 0 68 14 176
2019 Internal audit 20 40 20 9 10 0 0 61 19 10
2019 Evaluation 27 34 16 11 12 0 0 61 23 25
2019 Data sciences 36 34 13 11 4 0 2 72 15 71
2019 Policy 26 40 16 10 6 1 0 67 16 292
2019 Project management 20 40 20 9 11 0 1 61 20 113
2019 Other services to the public 21 34 16 14 10 5 0 58 25 80
2019 None of the above 22 33 15 12 13 4 1 59 26 241
2018 Client contact centre 34 15 24 19 6 3 0 50 26 30
2018 Federal regulators 12 41 11 31 6 0 0 53 36 16
2018 Compliance, inspection and enforcement 17 35 8 19 21 0 0 52 40 11
2018 Communications or public affairs 26 43 9 12 6 3 1 73 18 96
2018 Security 38 15 15 14 18 0 0 53 32 13
2018 Science and technology 12 26 20 21 17 3 0 39 39 1100
2018 Library services 8 24 21 28 16 4 0 33 45 25
2018 Administration and operations 21 30 19 14 11 4 0 54 27 318
2018 Human resources 17 45 16 13 7 2 0 64 20 156
2018 Financial management 26 40 17 10 7 0 0 66 17 186
2018 Procurement 32 37 10 14 7 0 0 70 20 45
2018 Real property 6 49 18 11 7 10 0 60 19 21
2018 Materiel management 26 13 24 26 10 0 0 40 36 20
2018 Information management 20 36 14 20 9 1 0 57 29 67
2018 Information technology 22 32 19 9 13 5 0 57 23 129
2018 Internal audit 39 43 0 0 18 0 0 82 18 10
2018 Evaluation 9 22 39 8 22 0 0 31 30 20
2018 Data sciences 18 24 11 29 7 2 8 48 40 33
2018 Policy 27 40 11 11 5 4 2 71 18 208
2018 Project management 23 31 21 12 10 3 1 56 23 108
2018 Other services to the public 33 25 20 12 10 0 0 58 22 51
2018 None of the above 22 29 18 10 18 1 2 53 29 172
2017 Client contact centre 18 45 11 14 2 9 0 69 18 34
2017 Federal regulators 24 50 15 0 4 6 0 79 5 19
2017 Compliance, inspection and enforcement 9 44 7 14 25 0 0 53 40 13
2017 Communications or public affairs 30 36 15 7 6 6 0 70 14 101
2017 Access to information and privacy 29 56 8 0 7 0 0 86 7 12
2017 Security 46 26 13 4 10 0 0 72 14 21
2017 Science and technology 18 28 18 17 15 3 1 48 33 1336
2017 Library services 22 39 17 19 0 3 0 63 19 29
2017 Administration and operations 28 37 15 12 6 2 0 66 18 395
2017 Human resources 28 36 12 13 6 4 0 67 20 209
2017 Financial management 27 39 13 12 5 2 1 69 18 196
2017 Procurement 20 36 18 13 2 10 0 63 17 40
2017 Real property 21 41 9 23 6 0 0 62 30 23
2017 Materiel management 30 36 20 0 10 4 0 69 10 16
2017 Information management 20 47 8 10 13 0 2 69 24 72
2017 Information technology 23 37 14 15 8 2 0 62 24 150
2017 Evaluation 13 36 6 19 19 6 0 52 41 15
2017 Data sciences 21 38 11 8 17 5 0 62 27 35
2017 Policy 31 39 15 8 6 1 0 71 14 227
2017 Project management 31 37 11 13 3 3 1 71 17 108
2017 Other services to the public 24 39 12 14 8 3 0 65 23 71
2017 None of the above 30 29 14 12 9 5 1 63 23 281
2014 Client contact centre 7 40 28 14 9 2 0 48 23 42
2014 Federal regulators 27 28 20 23 3 0 0 55 26 31
2014 Compliance, inspection and enforcement 14 57 21 0 7 0 0 72 7 14
2014 Communications or public affairs 26 41 6 16 8 3 0 69 25 107
2014 Security 3 22 9 6 9 47 3 51 30 19
2014 Science and technology 11 24 20 24 20 2 0 35 45 1215
2014 Library services 9 43 18 10 16 4 0 54 27 22
2014 Administration and operations 25 32 15 16 9 2 0 59 26 469
2014 Human resources 31 35 10 10 12 1 0 68 22 186
2014 Financial management 33 31 10 17 7 2 0 65 25 232
2014 Procurement 17 44 12 10 12 3 3 64 23 40
2014 Real property 20 36 38 3 2 1 0 57 4 41
2014 Materiel management 53 18 10 8 9 3 0 73 17 25
2014 Information management 14 30 13 25 17 1 0 45 42 78
2014 Information technology 11 31 15 27 12 3 0 44 41 185
2014 Internal audit 49 42 9 0 0 0 0 91 0 10
2014 Evaluation 23 47 12 0 18 0 0 71 18 17
2014 Other services to the public 12 32 15 21 17 2 2 46 39 178
2014 None of the above 18 27 22 15 13 3 1 47 29 440

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 37 16 5 17 4 9 57 25 23
2020 Federal regulators 32 27 21 20 0 0 0 59 20 15
2020 Compliance, inspection and enforcement 27 16 28 12 16 0 0 44 29 13
2020 Communications or public affairs 19 26 19 14 9 3 10 51 27 110
2020 Access to information and privacy 34 29 28 9 0 0 0 63 9 10
2020 Security 37 25 12 9 14 4 0 64 23 24
2020 Science and technology 14 24 14 19 25 2 3 39 46 1180
2020 Library services 9 40 20 20 12 0 0 48 32 24
2020 Administration and operations 24 30 17 12 14 2 1 55 27 392
2020 Human resources 31 25 15 16 11 1 2 58 27 179
2020 Financial management 23 33 15 14 12 1 2 58 27 200
2020 Procurement 9 33 32 14 5 6 2 45 20 33
2020 Real property 26 24 17 7 19 0 7 54 28 31
2020 Materiel management 17 7 4 34 22 7 7 29 66 17
2020 Information management 35 34 13 2 12 2 1 72 14 54
2020 Information technology 23 29 13 12 18 1 3 54 32 177
2020 Internal audit 29 29 0 14 15 0 14 67 33 14
2020 Evaluation 35 35 0 6 12 12 0 80 20 17
2020 Data sciences 26 33 11 15 15 0 0 59 30 50
2020 Policy 28 37 14 13 7 1 1 66 20 291
2020 Project management 17 36 17 17 12 2 0 54 29 118
2020 Other services to the public 20 26 19 14 19 0 1 47 33 59
2020 None of the above 19 27 14 18 18 2 2 48 38 197
2019 Client contact centre 26 21 11 12 17 7 5 54 33 37
2019 Federal regulators 19 25 24 5 26 0 0 44 32 16
2019 Compliance, inspection and enforcement 26 20 22 10 22 0 0 46 32 18
2019 Communications or public affairs 25 26 13 21 9 2 5 55 32 124
2019 Access to information and privacy 51 20 14 0 0 15 0 84 0 13
2019 Security 30 26 15 5 20 0 3 58 26 29
2019 Science and technology 19 21 14 16 22 4 5 43 41 1505
2019 Library services 10 19 10 36 22 0 3 30 60 28
2019 Administration and operations 21 29 16 15 15 2 2 52 32 408
2019 Human resources 22 33 14 16 12 1 2 57 29 179
2019 Financial management 20 24 17 17 17 3 2 46 36 211
2019 Procurement 30 25 19 9 17 0 0 55 26 44
2019 Real property 13 34 22 15 13 0 3 48 29 44
2019 Materiel management 13 12 14 15 35 0 11 29 56 24
2019 Information management 18 27 15 20 17 4 0 46 39 67
2019 Information technology 28 25 17 13 14 2 2 55 28 177
2019 Internal audit 20 20 20 0 20 0 19 50 25 10
2019 Evaluation 25 24 16 12 20 0 4 50 33 24
2019 Data sciences 26 25 20 6 16 1 7 55 23 71
2019 Policy 35 31 11 11 9 1 2 68 21 294
2019 Project management 14 32 17 15 18 1 4 48 34 113
2019 Other services to the public 24 17 16 14 23 2 4 44 39 80
2019 None of the above 24 19 17 14 20 5 2 46 36 244
2018 Client contact centre 19 29 12 17 23 0 0 48 40 30
2018 Federal regulators 17 29 17 26 11 0 0 46 37 16
2018 Compliance, inspection and enforcement 0 9 9 35 47 0 0 9 82 11
2018 Communications or public affairs 27 20 9 28 12 2 1 48 42 96
2018 Security 15 15 24 14 33 0 0 30 47 13
2018 Science and technology 14 22 14 17 26 2 4 39 46 1093
2018 Library services 8 16 20 16 32 8 0 26 52 25
2018 Administration and operations 16 24 14 17 24 2 3 42 43 320
2018 Human resources 19 30 17 15 18 0 1 49 34 157
2018 Financial management 17 26 17 21 16 2 1 44 38 185
2018 Procurement 22 26 19 16 14 0 2 49 31 45
2018 Real property 9 43 16 13 16 3 0 54 30 21
2018 Materiel management 23 28 21 7 13 0 7 55 22 20
2018 Information management 13 33 7 20 21 0 6 48 44 67
2018 Information technology 17 23 20 14 21 0 5 42 37 130
2018 Internal audit 18 22 10 22 28 0 0 39 50 10
2018 Evaluation 22 17 8 26 26 0 0 39 52 20
2018 Data sciences 28 23 6 20 11 2 8 58 35 33
2018 Policy 31 32 14 12 8 1 3 65 21 210
2018 Project management 22 33 9 14 18 0 4 57 33 110
2018 Other services to the public 22 20 11 29 15 2 2 44 45 50
2018 None of the above 13 31 14 8 28 2 5 47 38 171
2017 Client contact centre 11 29 24 18 10 6 3 44 30 34
2017 Federal regulators 37 19 4 15 9 15 0 66 29 19
2017 Compliance, inspection and enforcement 9 7 22 7 55 0 0 16 62 13
2017 Communications or public affairs 23 19 13 20 14 6 5 47 39 100
2017 Access to information and privacy 23 36 14 14 13 0 0 58 28 12
2017 Security 39 14 0 18 29 0 0 53 47 20
2017 Science and technology 17 22 13 17 24 3 4 42 44 1337
2017 Library services 18 27 13 37 6 0 0 44 43 29
2017 Administration and operations 20 25 14 21 17 1 2 47 39 396
2017 Human resources 21 25 12 20 16 2 4 49 38 210
2017 Financial management 18 25 18 20 17 2 1 44 37 196
2017 Procurement 23 16 24 16 19 2 0 39 36 40
2017 Real property 15 22 19 21 13 0 9 41 38 23
2017 Materiel management 13 20 21 21 14 10 0 37 39 16
2017 Information management 18 27 12 14 22 1 5 48 39 73
2017 Information technology 22 23 13 18 20 1 3 46 40 150
2017 Evaluation 18 20 11 19 25 6 0 40 48 15
2017 Data sciences 17 34 11 4 25 5 5 56 32 35
2017 Policy 32 29 14 13 10 2 0 62 24 228
2017 Project management 26 32 12 15 11 2 3 60 27 108
2017 Other services to the public 20 32 15 12 15 4 3 56 28 72
2017 None of the above 20 24 14 11 20 5 7 50 34 282
2014 Client contact centre 29 15 16 13 21 3 3 47 36 42
2014 Federal regulators 21 33 6 15 22 3 0 55 38 31
2014 Compliance, inspection and enforcement 0 29 21 21 29 0 0 29 50 14
2014 Communications or public affairs 17 22 14 20 23 3 1 41 44 107
2014 Security 6 6 6 59 18 3 0 13 80 19
2014 Science and technology 10 21 13 17 35 2 2 33 54 1217
2014 Library services 8 23 14 24 31 0 0 31 55 22
2014 Administration and operations 17 20 18 17 25 1 1 38 43 470
2014 Human resources 20 21 9 18 17 2 12 48 41 186
2014 Financial management 20 16 18 16 21 8 2 39 40 232
2014 Procurement 12 24 18 15 26 3 3 38 43 40
2014 Real property 11 28 27 21 12 2 0 39 34 41
2014 Materiel management 13 18 8 42 17 2 0 32 60 25
2014 Information management 8 19 10 16 43 3 1 28 61 79
2014 Information technology 7 12 19 23 35 3 1 19 61 185
2014 Internal audit 20 21 9 30 20 0 0 41 50 10
2014 Evaluation 11 18 18 29 24 0 0 29 53 17
2014 Other services to the public 10 18 14 21 35 1 2 29 57 178
2014 None of the above 10 23 19 17 27 2 2 35 45 441

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 9 21 0 11 0 0 68 11 23
2020 Federal regulators 68 13 13 0 0 0 6 86 0 15
2020 Compliance, inspection and enforcement 71 29 0 0 0 0 0 100 0 13
2020 Communications or public affairs 48 24 13 5 5 0 5 76 10 111
2020 Access to information and privacy 23 33 17 9 0 9 9 68 11 10
2020 Security 74 14 8 0 0 4 0 91 0 23
2020 Science and technology 48 25 14 6 3 1 3 76 9 1177
2020 Library services 40 36 25 0 0 0 0 75 0 24
2020 Administration and operations 52 24 14 5 3 0 2 78 8 391
2020 Human resources 51 25 14 6 2 0 2 78 8 179
2020 Financial management 51 26 11 4 4 1 3 79 9 201
2020 Procurement 50 24 10 4 0 7 6 84 4 33
2020 Real property 40 41 3 9 6 0 2 82 15 31
2020 Materiel management 60 22 11 0 0 0 7 88 0 17
2020 Information management 62 24 6 2 2 0 5 90 4 54
2020 Information technology 58 26 7 4 2 0 3 87 6 177
2020 Internal audit 37 27 14 8 7 0 7 69 16 14
2020 Evaluation 56 22 11 6 6 0 0 78 11 18
2020 Data sciences 46 30 17 3 2 0 2 78 5 50
2020 Policy 41 26 15 10 3 0 4 70 14 291
2020 Project management 47 28 9 7 3 1 4 79 11 118
2020 Other services to the public 39 26 22 12 1 0 0 65 14 60
2020 None of the above 44 27 14 6 3 2 5 76 9 197
2019 Client contact centre 44 35 5 7 7 0 3 81 14 37
2019 Federal regulators 47 13 13 12 0 7 8 70 14 16
2019 Compliance, inspection and enforcement 59 15 15 0 6 0 5 78 7 18
2019 Communications or public affairs 45 21 14 6 4 0 10 73 11 125
2019 Access to information and privacy 50 14 7 7 0 8 13 82 9 13
2019 Security 56 24 17 3 0 0 0 80 3 28
2019 Science and technology 51 26 12 3 2 1 5 82 5 1500
2019 Library services 60 20 14 3 3 0 0 80 6 28
2019 Administration and operations 52 25 9 5 3 1 4 81 9 407
2019 Human resources 48 25 13 6 3 0 4 76 10 181
2019 Financial management 53 26 10 5 3 1 2 81 8 211
2019 Procurement 64 20 5 4 2 0 5 88 6 44
2019 Real property 58 23 5 11 0 2 2 83 12 44
2019 Materiel management 57 21 4 0 10 0 8 85 11 24
2019 Information management 53 29 8 0 6 1 3 86 6 66
2019 Information technology 60 25 6 2 2 2 3 90 4 175
2019 Internal audit 39 20 10 20 0 0 10 66 22 10
2019 Evaluation 54 23 15 8 0 0 0 77 8 25
2019 Data sciences 54 24 14 3 0 1 4 82 3 71
2019 Policy 45 26 15 7 4 0 3 73 11 293
2019 Project management 50 20 15 7 3 0 5 74 10 110
2019 Other services to the public 51 24 13 2 7 3 0 78 9 80
2019 None of the above 54 21 11 4 4 1 6 80 9 242

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 38 23 0 4 0 0 73 4 23
2020 Federal regulators 60 26 6 0 0 0 8 93 0 15
2020 Compliance, inspection and enforcement 61 16 15 0 8 0 0 77 8 13
2020 Communications or public affairs 52 27 12 2 1 0 5 84 3 111
2020 Access to information and privacy 63 9 9 0 0 9 9 89 0 10
2020 Security 64 5 14 8 0 9 0 75 9 23
2020 Science and technology 40 29 15 8 4 1 3 72 12 1175
2020 Library services 41 39 4 13 4 0 0 80 16 24
2020 Administration and operations 49 27 13 5 2 1 3 79 7 392
2020 Human resources 54 23 9 7 3 1 4 80 10 177
2020 Financial management 53 28 9 3 2 1 4 86 5 200
2020 Procurement 53 19 9 7 0 6 6 82 8 32
2020 Real property 51 24 13 10 0 0 2 77 10 31
2020 Materiel management 41 23 0 17 4 0 15 75 25 17
2020 Information management 63 15 13 2 2 0 5 83 3 54
2020 Information technology 51 25 12 7 2 1 2 78 9 177
2020 Internal audit 66 14 7 0 7 0 7 85 7 14
2020 Evaluation 55 17 23 5 0 0 0 72 5 18
2020 Data sciences 70 10 7 6 2 5 0 84 9 50
2020 Policy 47 29 17 2 2 1 3 78 4 289
2020 Project management 37 39 8 7 5 2 3 79 13 118
2020 Other services to the public 51 30 7 8 4 0 0 81 11 60
2020 None of the above 44 23 20 6 3 2 3 70 9 196
2019 Client contact centre 42 13 25 3 6 5 6 61 10 37
2019 Federal regulators 56 13 17 7 7 0 0 69 13 16
2019 Compliance, inspection and enforcement 48 35 5 5 6 0 0 83 11 18
2019 Communications or public affairs 57 21 8 4 1 1 9 86 6 124
2019 Access to information and privacy 64 14 0 0 0 8 13 100 0 13
2019 Security 52 30 3 9 3 3 0 85 12 29
2019 Science and technology 42 24 17 7 4 2 4 70 12 1497
2019 Library services 46 24 19 8 3 0 0 70 11 27
2019 Administration and operations 47 26 14 5 2 2 4 78 8 406
2019 Human resources 52 14 15 8 4 2 5 72 12 181
2019 Financial management 51 24 11 6 6 1 2 77 12 211
2019 Procurement 54 18 18 2 4 5 0 75 6 44
2019 Real property 40 33 16 7 0 0 5 76 7 44
2019 Materiel management 30 22 23 10 4 4 8 59 16 24
2019 Information management 40 31 9 11 7 0 3 73 18 67
2019 Information technology 51 26 10 6 3 1 3 80 10 176
2019 Internal audit 59 20 10 10 0 0 0 80 10 10
2019 Evaluation 46 27 8 11 4 0 4 76 16 25
2019 Data sciences 48 26 16 4 0 1 4 79 4 71
2019 Policy 54 26 12 4 2 0 2 81 6 291
2019 Project management 52 25 12 9 3 0 0 76 12 113
2019 Other services to the public 45 25 12 7 7 1 2 73 14 80
2019 None of the above 48 20 13 9 3 3 6 74 13 242

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 25 15 4 0 0 0 81 4 22
2020 Federal regulators 86 6 0 0 0 0 8 100 0 15
2020 Compliance, inspection and enforcement 69 22 0 0 8 0 0 92 8 13
2020 Communications or public affairs 82 5 4 1 1 2 4 94 2 111
2020 Access to information and privacy 82 0 0 0 0 0 18 100 0 10
2020 Security 85 0 0 0 11 4 0 89 11 22
2020 Science and technology 71 11 6 2 2 4 3 89 5 1172
2020 Library services 84 4 0 0 0 13 0 100 0 24
2020 Administration and operations 78 9 5 2 1 2 3 91 3 390
2020 Human resources 82 5 2 3 2 2 4 92 6 178
2020 Financial management 75 11 4 2 1 5 3 92 3 199
2020 Procurement 79 7 6 0 0 2 6 93 0 33
2020 Real property 68 19 6 0 5 0 2 89 5 31
2020 Materiel management 55 15 6 0 9 0 15 82 10 17
2020 Information management 85 3 5 0 2 0 5 93 2 54
2020 Information technology 76 8 3 5 3 2 3 88 9 177
2020 Internal audit 86 0 7 0 0 0 7 93 0 14
2020 Evaluation 78 6 0 7 5 6 0 88 12 18
2020 Data sciences 85 8 2 0 0 2 3 98 0 50
2020 Policy 74 10 5 2 2 4 3 91 4 290
2020 Project management 70 11 7 4 2 2 4 87 6 115
2020 Other services to the public 82 2 12 3 1 0 0 83 4 60
2020 None of the above 76 9 4 3 2 4 2 91 5 197
2019 Client contact centre 72 11 7 0 2 5 3 90 2 37
2019 Federal regulators 74 0 8 0 12 7 0 79 13 16
2019 Compliance, inspection and enforcement 74 10 0 0 16 0 0 84 16 18
2019 Communications or public affairs 79 5 4 1 1 1 9 93 2 125
2019 Access to information and privacy 72 0 0 0 0 15 13 100 0 13
2019 Security 74 11 6 0 3 6 0 91 3 29
2019 Science and technology 74 10 4 2 3 3 4 90 5 1498
2019 Library services 84 4 0 0 6 3 3 94 6 28
2019 Administration and operations 75 9 3 3 2 4 4 92 5 404
2019 Human resources 78 9 3 2 3 2 3 92 4 182
2019 Financial management 71 10 7 2 5 3 3 85 7 210
2019 Procurement 84 2 10 0 2 2 0 87 2 44
2019 Real property 78 16 0 2 0 2 2 98 2 44
2019 Materiel management 54 7 13 4 6 4 11 72 12 24
2019 Information management 66 14 7 3 2 3 7 88 5 67
2019 Information technology 84 8 2 0 2 2 2 96 2 176
2019 Internal audit 69 0 0 0 20 10 0 77 23 10
2019 Evaluation 66 8 11 0 15 0 0 73 15 25
2019 Data sciences 81 10 1 0 2 1 5 96 2 69
2019 Policy 77 10 4 3 2 1 3 91 5 293
2019 Project management 75 8 9 3 2 2 1 85 5 112
2019 Other services to the public 79 4 7 2 2 3 2 88 5 80
2019 None of the above 76 7 3 2 3 4 5 91 5 240

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 8 5 7 0 0 0 88 7 22
2020 Federal regulators 86 0 0 0 0 0 14 100 0 15
2020 Compliance, inspection and enforcement 84 8 0 0 8 0 0 92 8 13
2020 Communications or public affairs 79 10 3 1 0 0 7 96 1 111
2020 Access to information and privacy 82 0 0 0 0 0 18 100 0 10
2020 Security 88 4 4 0 0 4 0 96 0 23
2020 Science and technology 69 13 5 2 2 2 6 90 4 1176
2020 Library services 80 8 4 0 0 0 9 96 0 24
2020 Administration and operations 74 10 7 2 0 1 6 90 2 389
2020 Human resources 78 5 3 3 1 2 7 93 4 179
2020 Financial management 71 13 4 1 1 2 7 93 2 201
2020 Procurement 67 12 6 4 0 4 6 89 4 33
2020 Real property 80 12 3 0 0 0 4 97 0 31
2020 Materiel management 66 15 0 0 0 4 15 100 0 17
2020 Information management 82 8 2 2 2 0 5 95 3 54
2020 Information technology 78 8 3 3 1 1 6 93 4 177
2020 Internal audit 80 7 7 0 0 0 7 93 0 14
2020 Evaluation 89 11 0 0 0 0 0 100 0 18
2020 Data sciences 70 10 5 2 5 0 8 87 7 50
2020 Policy 79 10 1 1 2 1 5 96 3 290
2020 Project management 75 14 4 2 0 0 5 94 2 118
2020 Other services to the public 68 14 13 0 3 0 3 84 3 60
2020 None of the above 66 13 5 1 3 4 7 89 4 195
2019 Client contact centre 81 4 4 3 2 0 5 90 5 37
2019 Federal regulators 76 7 11 0 0 0 7 88 0 16
2019 Compliance, inspection and enforcement 68 10 6 0 16 0 0 78 16 18
2019 Communications or public affairs 80 5 1 0 1 1 13 98 1 124
2019 Access to information and privacy 78 0 0 0 0 8 13 100 0 13
2019 Security 71 17 3 0 0 3 6 97 0 29
2019 Science and technology 77 8 2 1 1 3 9 95 2 1500
2019 Library services 62 14 3 0 6 0 15 89 7 28
2019 Administration and operations 81 6 2 2 0 1 8 96 2 405
2019 Human resources 78 6 3 2 2 1 8 93 4 181
2019 Financial management 79 6 2 2 2 2 8 94 5 210
2019 Procurement 92 0 4 0 0 2 2 96 0 44
2019 Real property 88 8 0 2 0 0 2 98 2 44
2019 Materiel management 61 14 6 0 0 0 19 92 0 23
2019 Information management 74 10 3 2 0 4 8 95 2 67
2019 Information technology 86 6 1 2 1 1 4 96 3 176
2019 Evaluation 85 4 4 0 8 0 0 88 8 25
2019 Data sciences 82 6 2 0 2 1 7 95 2 71
2019 Policy 83 5 2 1 1 2 6 96 3 292
2019 Project management 84 6 3 0 1 0 6 96 2 113
2019 Other services to the public 75 5 10 1 1 3 5 87 3 80
2019 None of the above 76 7 2 1 3 3 8 93 4 242

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 19 54 19 5 3 0 0 73 8 23
2020 Federal regulators 34 52 14 0 0 0 0 86 0 14
2020 Compliance, inspection and enforcement 28 41 15 16 0 0 0 69 16 13
2020 Communications or public affairs 30 46 7 11 2 3 3 80 13 111
2020 Access to information and privacy 48 43 0 0 0 0 9 100 0 10
2020 Security 45 28 9 9 5 5 0 76 14 24
2020 Science and technology 14 40 25 11 4 5 0 57 16 1176
2020 Library services 12 39 29 8 4 8 0 56 13 24
2020 Administration and operations 28 44 15 6 2 4 0 75 9 390
2020 Human resources 34 46 9 7 1 3 1 82 8 179
2020 Financial management 27 44 19 4 1 4 0 75 5 199
2020 Procurement 16 43 23 0 2 16 0 70 3 33
2020 Real property 28 40 22 5 5 0 0 68 10 31
2020 Materiel management 30 34 22 0 11 3 0 66 11 17
2020 Information management 37 44 7 5 2 4 2 86 7 53
2020 Information technology 26 45 18 6 5 1 0 71 11 176
2020 Internal audit 15 71 14 0 0 0 0 86 0 14
2020 Evaluation 22 39 0 22 6 11 0 68 32 18
2020 Data sciences 32 40 16 7 4 2 0 73 11 50
2020 Policy 25 47 15 7 2 4 0 75 9 291
2020 Project management 19 49 16 6 5 4 1 72 11 117
2020 Other services to the public 22 43 23 8 1 3 0 67 10 60
2020 None of the above 17 43 19 12 5 5 0 63 17 197
2019 Client contact centre 34 39 17 2 5 3 0 75 7 37
2019 Federal regulators 30 45 0 13 12 0 0 75 25 16
2019 Compliance, inspection and enforcement 26 27 16 20 12 0 0 53 31 18
2019 Communications or public affairs 29 44 18 4 1 4 0 76 5 125
2019 Access to information and privacy 35 50 0 0 0 8 7 100 0 13
2019 Security 27 40 9 9 9 0 6 72 19 29
2019 Science and technology 18 38 21 11 5 5 1 61 17 1504
2019 Library services 16 34 31 12 6 0 0 50 18 28
2019 Administration and operations 23 44 18 9 3 3 0 70 12 407
2019 Human resources 28 41 17 6 3 5 0 72 9 182
2019 Financial management 20 47 17 8 3 6 0 71 12 211
2019 Procurement 34 22 23 10 2 8 0 61 13 44
2019 Real property 25 48 11 13 0 3 0 76 13 44
2019 Materiel management 7 57 14 7 9 6 0 68 18 24
2019 Information management 17 44 22 10 4 3 0 63 15 67
2019 Information technology 29 42 17 5 3 4 0 74 8 176
2019 Internal audit 0 49 31 10 10 0 0 49 20 10
2019 Evaluation 15 26 20 31 8 0 0 41 39 25
2019 Data sciences 35 36 19 4 3 2 1 73 7 71
2019 Policy 21 51 11 11 2 4 0 75 14 293
2019 Project management 23 47 15 10 5 2 0 70 14 113
2019 Other services to the public 21 41 17 13 4 2 3 65 17 79
2019 None of the above 23 42 14 11 5 3 2 68 17 242
2018 Client contact centre 25 25 18 6 14 12 0 56 23 30
2018 Federal regulators 28 18 28 25 0 0 0 46 25 16
2018 Compliance, inspection and enforcement 9 26 19 28 18 0 0 34 47 11
2018 Communications or public affairs 28 44 17 6 1 4 1 76 7 95
2018 Security 15 54 15 9 0 7 0 74 10 13
2018 Science and technology 15 31 25 14 8 6 1 49 24 1095
2018 Library services 4 35 42 8 8 4 0 40 16 25
2018 Administration and operations 15 40 21 11 8 3 1 58 20 321
2018 Human resources 22 44 18 6 5 5 0 69 12 157
2018 Financial management 20 40 22 9 6 3 0 62 15 186
2018 Procurement 26 32 23 10 7 2 0 60 17 45
2018 Real property 19 52 12 7 7 3 0 73 14 21
2018 Materiel management 12 40 32 13 0 3 0 53 13 20
2018 Information management 17 47 17 7 8 4 0 66 15 67
2018 Information technology 19 35 24 8 9 5 0 57 18 130
2018 Internal audit 39 43 0 18 0 0 0 82 18 10
2018 Evaluation 13 30 26 9 22 0 0 43 31 20
2018 Data sciences 20 41 27 10 0 2 0 62 11 33
2018 Policy 22 47 17 7 3 4 0 72 11 210
2018 Project management 21 48 16 12 1 2 0 70 14 109
2018 Other services to the public 25 30 24 19 2 0 0 55 20 51
2018 None of the above 20 30 21 11 8 6 3 55 22 172
2017 Client contact centre 8 51 25 7 7 2 0 60 15 34
2017 Federal regulators 56 18 5 6 4 11 0 83 12 19
2017 Compliance, inspection and enforcement 16 31 22 23 7 0 0 47 31 13
2017 Communications or public affairs 29 32 20 11 2 5 1 65 14 101
2017 Access to information and privacy 32 35 20 0 7 7 0 71 7 12
2017 Security 36 42 9 4 5 5 0 81 9 21
2017 Science and technology 18 34 23 11 6 7 2 56 20 1334
2017 Library services 19 45 13 12 8 0 4 66 20 29
2017 Administration and operations 26 39 18 9 5 4 0 67 14 396
2017 Human resources 20 41 18 10 6 5 0 64 17 210
2017 Financial management 17 45 23 9 3 4 0 64 12 196
2017 Procurement 18 36 18 11 11 5 0 57 24 39
2017 Real property 34 34 22 3 6 0 0 68 10 23
2017 Materiel management 19 41 20 9 5 5 0 64 15 16
2017 Information management 24 30 23 13 7 3 0 56 20 73
2017 Information technology 23 43 20 8 4 2 0 67 13 150
2017 Evaluation 12 32 6 18 19 13 0 51 42 15
2017 Data sciences 28 24 15 16 7 9 0 57 26 35
2017 Policy 25 39 17 11 5 3 0 66 16 228
2017 Project management 27 46 17 6 1 3 0 75 7 108
2017 Other services to the public 21 46 15 9 7 1 0 68 16 72
2017 None of the above 25 33 17 10 9 5 1 62 20 282

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 41 17 4 0 0 0 79 4 23
2020 Federal regulators 39 49 6 0 0 6 0 93 0 15
2020 Compliance, inspection and enforcement 42 35 6 8 8 0 0 77 16 13
2020 Communications or public affairs 33 48 16 2 1 0 0 81 3 111
2020 Access to information and privacy 56 26 0 0 0 9 9 100 0 10
2020 Security 54 28 4 15 0 0 0 81 15 24
2020 Science and technology 31 42 15 6 3 2 0 75 9 1174
2020 Library services 22 45 21 11 0 0 0 67 11 23
2020 Administration and operations 41 44 9 4 1 1 0 86 5 385
2020 Human resources 50 34 8 5 2 1 0 85 7 178
2020 Financial management 38 44 14 3 0 1 0 83 3 201
2020 Procurement 20 46 30 0 0 4 0 69 0 33
2020 Real property 46 34 10 5 5 0 0 80 10 31
2020 Materiel management 32 35 15 0 15 3 0 69 15 17
2020 Information management 58 27 5 5 3 2 0 86 9 54
2020 Information technology 45 37 10 2 4 2 0 83 6 176
2020 Internal audit 52 48 0 0 0 0 0 100 0 14
2020 Evaluation 39 39 6 17 0 0 0 78 17 18
2020 Data sciences 46 36 11 5 0 2 0 83 6 49
2020 Policy 36 45 11 6 1 1 0 82 7 290
2020 Project management 32 49 7 7 2 3 0 84 9 118
2020 Other services to the public 36 38 13 8 1 3 0 77 10 60
2020 None of the above 34 37 17 6 4 2 0 72 11 195
2019 Client contact centre 31 54 10 0 5 0 0 85 5 37
2019 Federal regulators 30 46 12 0 12 0 0 76 12 16
2019 Compliance, inspection and enforcement 36 38 5 10 11 0 0 74 21 18
2019 Communications or public affairs 46 40 10 2 1 1 0 87 3 125
2019 Access to information and privacy 64 20 0 0 0 15 0 100 0 13
2019 Security 51 29 8 12 0 0 0 80 12 29
2019 Science and technology 36 41 13 7 2 2 0 78 9 1496
2019 Library services 18 63 6 10 3 0 0 81 13 28
2019 Administration and operations 40 42 9 5 2 2 0 84 7 405
2019 Human resources 42 39 8 6 3 2 0 82 9 182
2019 Financial management 40 39 13 5 3 1 0 80 8 208
2019 Procurement 52 37 4 0 5 2 0 91 5 42
2019 Real property 42 48 4 6 0 0 0 90 6 44
2019 Materiel management 35 39 17 0 9 0 0 74 9 24
2019 Information management 42 43 5 8 3 0 0 84 11 67
2019 Information technology 49 34 10 4 2 1 0 84 6 176
2019 Internal audit 29 41 20 0 10 0 0 69 10 10
2019 Evaluation 19 31 15 20 15 0 0 50 35 25
2019 Data sciences 47 32 14 5 1 1 0 80 6 71
2019 Policy 34 43 9 9 3 1 0 78 13 293
2019 Project management 39 45 5 6 4 0 0 84 10 112
2019 Other services to the public 44 40 7 4 4 1 0 85 8 80
2019 None of the above 40 38 12 6 3 1 1 79 9 239
2018 Client contact centre 48 42 8 2 0 0 0 89 2 30
2018 Federal regulators 66 28 0 5 0 0 0 95 5 16
2018 Compliance, inspection and enforcement 34 46 9 0 10 0 0 80 10 11
2018 Communications or public affairs 45 44 2 4 3 2 0 92 6 96
2018 Security 76 16 7 0 0 0 0 93 0 13
2018 Science and technology 39 41 12 5 2 1 0 81 7 1092
2018 Library services 12 48 20 8 4 8 0 66 13 25
2018 Administration and operations 42 36 13 3 3 1 0 80 7 322
2018 Human resources 44 35 10 8 2 1 0 80 11 156
2018 Financial management 45 41 11 0 2 1 0 87 2 183
2018 Procurement 51 20 16 8 2 2 0 73 10 44
2018 Real property 51 36 7 0 0 7 0 93 0 21
2018 Materiel management 38 51 3 8 0 0 0 88 8 20
2018 Information management 36 43 11 7 2 0 0 80 10 65
2018 Information technology 50 37 9 1 1 3 0 89 2 129
2018 Internal audit 60 22 18 0 0 0 0 82 0 10
2018 Evaluation 22 47 9 9 13 0 0 69 22 20
2018 Data sciences 40 26 8 23 0 2 0 68 23 33
2018 Policy 51 33 9 4 3 1 0 85 6 207
2018 Project management 44 42 8 4 1 1 0 87 5 108
2018 Other services to the public 38 48 7 7 0 0 0 86 7 50
2018 None of the above 37 39 10 6 6 1 1 78 12 173
2017 Client contact centre 36 57 5 0 2 0 0 92 2 34
2017 Federal regulators 50 41 0 0 4 5 0 95 5 19
2017 Compliance, inspection and enforcement 32 31 14 0 16 7 0 67 17 13
2017 Communications or public affairs 36 50 7 3 1 4 0 90 4 101
2017 Access to information and privacy 66 27 0 0 7 0 0 93 7 12
2017 Security 51 40 9 0 0 0 0 91 0 21
2017 Science and technology 41 41 10 4 2 1 0 84 6 1332
2017 Library services 29 37 21 6 4 3 0 68 10 28
2017 Administration and operations 43 41 9 4 2 1 0 85 6 395
2017 Human resources 48 36 5 5 5 1 0 85 10 210
2017 Financial management 40 43 11 3 1 2 0 85 4 195
2017 Procurement 40 46 5 7 2 0 0 86 9 40
2017 Real property 46 52 0 0 0 3 0 100 0 23
2017 Materiel management 46 45 5 4 0 0 0 91 4 16
2017 Information management 41 41 11 3 4 0 0 82 7 73
2017 Information technology 45 40 8 4 2 2 0 86 5 150
2017 Evaluation 12 44 19 6 6 13 0 63 15 15
2017 Data sciences 37 43 15 2 2 0 0 80 5 35
2017 Policy 33 42 12 8 4 2 0 76 12 227
2017 Project management 43 40 10 5 0 2 0 85 5 107
2017 Other services to the public 45 40 8 2 2 1 1 87 5 72
2017 None of the above 44 33 13 4 4 1 1 79 8 283
2014 Client contact centre 37 33 20 4 5 2 0 71 9 42
2014 Federal regulators 50 29 6 9 0 6 0 84 9 31
2014 Compliance, inspection and enforcement 43 29 14 7 0 7 0 77 7 14
2014 Communications or public affairs 40 35 12 9 2 2 0 76 11 107
2014 Security 28 25 3 0 0 44 0 95 0 19
2014 Science and technology 35 42 13 4 3 2 0 78 8 1216
2014 Library services 35 30 9 4 13 9 0 72 19 22
2014 Administration and operations 47 34 12 5 2 2 0 81 6 470
2014 Human resources 54 35 6 3 1 0 0 90 4 184
2014 Financial management 40 45 7 5 2 3 0 87 7 232
2014 Procurement 44 42 5 4 5 0 0 86 9 40
2014 Real property 45 41 8 5 0 2 0 87 5 41
2014 Materiel management 63 21 5 2 9 0 0 84 11 25
2014 Information management 42 29 14 9 1 5 0 75 11 79
2014 Information technology 48 36 7 4 2 3 1 86 6 184
2014 Internal audit 72 28 0 0 0 0 0 100 0 10
2014 Evaluation 23 48 29 0 0 0 0 71 0 17
2014 Other services to the public 28 39 13 8 8 2 1 69 17 178
2014 None of the above 33 39 17 6 3 3 0 74 9 440

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 46 12 5 0 4 0 82 5 23
2020 Federal regulators 40 35 13 12 0 0 0 75 12 15
2020 Compliance, inspection and enforcement 55 29 0 8 8 0 0 84 16 13
2020 Communications or public affairs 40 38 8 4 4 6 0 84 8 110
2020 Access to information and privacy 48 25 18 0 0 9 0 80 0 10
2020 Security 54 28 18 0 0 0 0 82 0 24
2020 Science and technology 39 39 14 4 1 4 0 80 6 1173
2020 Library services 39 40 9 13 0 0 0 78 13 24
2020 Administration and operations 48 36 10 3 1 2 0 86 4 390
2020 Human resources 54 25 11 4 2 3 0 82 6 177
2020 Financial management 44 40 11 3 0 2 0 86 3 200
2020 Procurement 34 38 22 0 0 6 0 77 0 33
2020 Real property 50 30 13 0 5 2 0 82 5 31
2020 Materiel management 45 24 15 7 9 0 0 69 16 17
2020 Information management 55 23 7 10 3 2 0 79 14 54
2020 Information technology 55 26 13 2 2 3 0 83 4 176
2020 Internal audit 79 21 0 0 0 0 0 100 0 14
2020 Evaluation 16 56 11 10 0 6 0 77 11 18
2020 Data sciences 42 39 10 5 0 3 0 84 5 50
2020 Policy 41 37 12 7 1 2 0 79 8 288
2020 Project management 36 45 10 3 2 3 1 84 6 118
2020 Other services to the public 40 38 15 0 3 3 0 81 3 60
2020 None of the above 38 34 14 3 6 4 1 75 10 193
2019 Client contact centre 45 38 7 3 0 8 0 90 3 37
2019 Federal regulators 36 37 20 0 0 0 7 79 0 16
2019 Compliance, inspection and enforcement 31 37 21 5 6 0 0 68 11 18
2019 Communications or public affairs 67 27 4 0 1 1 0 96 1 125
2019 Access to information and privacy 77 7 7 0 0 8 0 92 0 13
2019 Security 61 33 7 0 0 0 0 93 0 28
2019 Science and technology 45 36 11 3 2 2 1 84 5 1503
2019 Library services 45 42 7 0 3 3 0 90 3 27
2019 Administration and operations 48 36 9 3 1 3 0 87 4 403
2019 Human resources 49 31 9 6 2 3 0 82 8 181
2019 Financial management 50 33 13 2 2 0 0 83 4 210
2019 Procurement 60 30 6 2 2 0 0 89 5 43
2019 Real property 47 36 7 5 2 0 4 86 7 44
2019 Materiel management 34 49 3 0 6 8 0 90 7 24
2019 Information management 51 29 10 6 1 3 0 82 7 67
2019 Information technology 52 31 10 2 1 5 0 86 4 175
2019 Internal audit 39 51 0 0 10 0 0 90 10 10
2019 Evaluation 23 40 21 4 12 0 0 64 16 24
2019 Data sciences 39 43 11 3 1 2 0 84 5 71
2019 Policy 46 38 9 3 2 2 0 86 5 293
2019 Project management 47 39 7 3 3 1 0 87 6 113
2019 Other services to the public 46 34 11 1 2 5 0 85 4 80
2019 None of the above 42 34 15 4 1 4 1 79 5 242
2018 Client contact centre 48 46 0 3 3 0 0 95 5 29
2018 Federal regulators 60 12 22 5 0 0 0 72 5 16
2018 Compliance, inspection and enforcement 43 47 0 0 10 0 0 90 10 11
2018 Communications or public affairs 54 38 3 3 1 2 0 93 4 96
2018 Security 76 15 9 0 0 0 0 91 0 13
2018 Science and technology 40 38 14 3 1 3 1 81 5 1087
2018 Library services 40 44 8 4 0 4 0 88 4 25
2018 Administration and operations 47 34 11 3 3 1 0 83 6 323
2018 Human resources 52 35 9 2 1 1 0 87 3 156
2018 Financial management 48 39 10 1 2 1 0 87 3 183
2018 Procurement 56 22 20 0 0 2 0 80 0 44
2018 Real property 41 46 10 0 0 3 0 89 0 21
2018 Materiel management 34 54 3 8 0 0 0 88 8 20
2018 Information management 30 47 18 4 1 0 0 77 5 67
2018 Information technology 55 33 7 1 1 3 0 91 2 130
2018 Internal audit 60 33 8 0 0 0 0 92 0 10
2018 Evaluation 21 57 13 0 9 0 0 78 9 20
2018 Data sciences 17 60 4 10 2 7 0 82 13 33
2018 Policy 51 36 9 2 0 1 0 88 3 211
2018 Project management 48 36 11 2 0 4 0 86 2 110
2018 Other services to the public 54 33 10 0 0 3 0 89 0 50
2018 None of the above 43 30 12 2 6 3 2 78 9 171
2017 Client contact centre 30 46 14 8 2 0 0 76 11 34
2017 Federal regulators 45 35 0 0 4 10 5 95 5 19
2017 Compliance, inspection and enforcement 34 33 25 0 0 8 0 72 0 12
2017 Communications or public affairs 57 31 5 2 1 4 0 92 3 101
2017 Access to information and privacy 53 27 13 0 0 7 0 86 0 12
2017 Security 50 36 14 0 0 0 0 86 0 21
2017 Science and technology 39 39 13 3 2 3 0 81 5 1335
2017 Library services 30 38 14 14 4 0 0 68 18 29
2017 Administration and operations 45 35 13 3 2 3 0 82 5 396
2017 Human resources 54 31 8 2 4 0 0 86 6 209
2017 Financial management 48 35 10 3 2 1 0 84 5 194
2017 Procurement 35 33 20 2 2 7 0 73 5 40
2017 Real property 52 16 13 6 6 6 0 72 14 23
2017 Materiel management 50 40 0 4 0 5 0 95 5 16
2017 Information management 44 32 14 4 2 4 0 80 6 73
2017 Information technology 41 42 10 2 3 2 0 85 5 149
2017 Evaluation 37 31 13 13 0 6 0 73 14 15
2017 Data sciences 42 25 20 5 5 4 0 70 10 35
2017 Policy 38 41 11 4 3 3 0 82 7 228
2017 Project management 44 37 15 2 2 1 0 81 4 108
2017 Other services to the public 46 43 3 0 4 3 1 93 4 72
2017 None of the above 39 33 15 3 3 5 1 78 6 282
2014 Client contact centre 18 64 7 4 3 5 0 86 7 42
2014 Federal regulators 59 17 13 6 0 6 0 80 6 31
2014 Compliance, inspection and enforcement 35 29 21 7 0 7 0 70 7 14
2014 Communications or public affairs 58 29 8 2 0 4 0 90 2 107
2014 Security 28 22 6 0 0 44 0 89 0 19
2014 Science and technology 39 38 14 4 2 3 0 80 6 1216
2014 Library services 44 29 4 9 9 5 0 77 19 22
2014 Administration and operations 48 32 14 2 1 2 1 82 3 470
2014 Human resources 56 33 8 2 1 1 0 89 2 186
2014 Financial management 34 45 9 3 2 8 0 85 5 232
2014 Procurement 39 39 14 3 2 2 0 80 5 40
2014 Real property 41 33 17 4 0 3 2 79 4 41
2014 Materiel management 69 21 5 3 0 0 3 92 3 25
2014 Information management 41 35 15 4 3 2 0 78 7 79
2014 Information technology 49 31 11 2 2 5 1 85 3 182
2014 Internal audit 71 19 11 0 0 0 0 89 0 10
2014 Evaluation 35 41 24 0 0 0 0 76 0 17
2014 Other services to the public 36 33 15 2 6 6 3 75 8 178
2014 None of the above 39 35 14 5 2 5 1 78 7 440

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 32 20 0 5 4 4 73 5 23
2020 Federal regulators 34 46 8 6 0 6 0 85 7 15
2020 Compliance, inspection and enforcement 42 42 0 16 0 0 0 84 16 13
2020 Communications or public affairs 34 32 15 8 4 8 0 71 13 111
2020 Access to information and privacy 48 17 17 0 0 9 9 79 0 10
2020 Security 50 25 21 0 0 5 0 78 0 24
2020 Science and technology 34 36 18 6 2 5 0 74 8 1178
2020 Library services 31 31 29 9 0 0 0 62 9 24
2020 Administration and operations 41 35 14 3 1 5 0 81 5 390
2020 Human resources 49 26 12 6 3 3 1 78 10 179
2020 Financial management 42 41 9 5 0 2 0 85 6 201
2020 Procurement 34 40 16 0 0 10 0 82 0 32
2020 Real property 40 33 18 0 5 4 0 76 5 31
2020 Materiel management 33 24 19 12 8 3 0 60 20 17
2020 Information management 50 26 13 5 3 3 0 78 8 54
2020 Information technology 46 32 15 1 3 3 0 81 4 177
2020 Internal audit 66 34 0 0 0 0 0 100 0 14
2020 Evaluation 16 50 17 11 0 6 0 70 12 18
2020 Data sciences 33 34 20 7 0 7 0 72 7 50
2020 Policy 31 39 15 9 1 4 1 74 11 290
2020 Project management 29 39 15 4 2 11 0 76 7 118
2020 Other services to the public 39 32 14 4 6 4 0 75 11 60
2020 None of the above 32 35 14 4 5 7 3 75 9 197

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 14 27 0 4 0 5 67 4 23
2020 Federal regulators 60 21 20 0 0 0 0 80 0 15
2020 Compliance, inspection and enforcement 48 23 12 8 8 0 0 71 16 13
2020 Communications or public affairs 54 24 6 3 4 4 5 86 8 108
2020 Access to information and privacy 57 25 0 0 0 0 18 100 0 10
2020 Security 54 21 8 10 0 0 8 81 11 24
2020 Science and technology 38 36 11 8 3 2 2 77 12 1175
2020 Library services 49 23 24 0 0 4 0 75 0 24
2020 Administration and operations 50 31 7 3 3 5 1 86 6 388
2020 Human resources 54 26 7 6 2 2 3 84 9 179
2020 Financial management 43 35 9 5 3 5 0 82 8 196
2020 Procurement 32 17 26 6 0 7 12 61 8 32
2020 Real property 44 39 10 0 5 2 0 85 5 31
2020 Materiel management 38 28 15 7 12 0 0 66 20 17
2020 Information management 65 20 5 2 3 3 2 89 5 54
2020 Information technology 54 23 11 4 3 3 2 80 8 176
2020 Internal audit 79 21 0 0 0 0 0 100 0 14
2020 Evaluation 33 50 0 7 5 6 0 88 12 18
2020 Data sciences 34 37 13 5 0 6 3 79 6 50
2020 Policy 46 33 8 6 1 3 2 84 8 289
2020 Project management 38 32 16 5 4 2 4 74 9 117
2020 Other services to the public 31 38 8 5 6 10 3 79 12 60
2020 None of the above 37 30 11 8 6 5 3 73 15 197

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 37 5 4 0 0 0 91 4 23
2020 Federal regulators 65 29 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 57 27 0 8 8 0 0 84 16 13
2020 Communications or public affairs 65 26 6 3 0 0 0 91 3 110
2020 Access to information and privacy 84 8 9 0 0 0 0 91 0 10
2020 Security 57 33 0 10 0 0 0 90 10 24
2020 Science and technology 40 41 11 5 2 0 0 82 8 1173
2020 Library services 51 41 4 4 0 0 0 93 4 24
2020 Administration and operations 61 29 6 2 2 0 0 90 4 389
2020 Human resources 67 24 5 2 2 0 0 91 4 179
2020 Financial management 53 36 7 3 0 0 0 90 3 200
2020 Procurement 51 35 12 0 0 2 0 88 0 33
2020 Real property 44 36 12 0 8 0 0 80 8 31
2020 Materiel management 32 40 20 0 9 0 0 71 9 17
2020 Information management 65 27 5 2 2 0 0 92 3 54
2020 Information technology 61 27 6 5 2 0 0 87 7 176
2020 Internal audit 65 27 8 0 0 0 0 92 0 14
2020 Evaluation 61 34 5 0 0 0 0 95 0 18
2020 Data sciences 60 29 11 0 0 0 0 89 0 50
2020 Policy 56 34 5 3 1 0 0 90 4 291
2020 Project management 52 35 6 3 2 1 0 88 6 118
2020 Other services to the public 54 32 6 7 1 0 0 86 8 60
2020 None of the above 44 36 11 5 4 0 0 80 9 196
2019 Client contact centre 50 38 4 5 3 0 0 88 7 37
2019 Federal regulators 55 25 0 8 12 0 0 80 20 16
2019 Compliance, inspection and enforcement 51 36 0 6 7 0 0 87 13 17
2019 Communications or public affairs 69 24 4 3 1 0 0 93 4 125
2019 Access to information and privacy 92 0 0 0 0 8 0 100 0 13
2019 Security 52 34 11 3 0 0 0 86 3 29
2019 Science and technology 48 35 10 4 3 0 0 83 8 1502
2019 Library services 53 32 6 6 3 0 0 85 9 28
2019 Administration and operations 53 36 5 3 1 0 0 90 5 406
2019 Human resources 56 33 5 4 2 1 0 90 6 181
2019 Financial management 45 38 13 2 2 0 0 84 4 211
2019 Procurement 59 33 2 4 2 0 0 92 6 44
2019 Real property 54 38 6 1 0 0 0 93 1 44
2019 Materiel management 43 37 6 4 9 0 0 80 13 24
2019 Information management 55 27 8 8 1 0 0 83 9 67
2019 Information technology 63 27 6 3 1 0 0 90 4 176
2019 Internal audit 29 41 10 10 10 0 0 69 20 10
2019 Evaluation 30 31 28 4 8 0 0 61 12 25
2019 Data sciences 52 40 6 1 2 0 0 91 3 71
2019 Policy 58 32 5 2 2 1 0 91 4 293
2019 Project management 58 31 4 4 2 0 0 90 7 113
2019 Other services to the public 50 44 0 2 5 0 0 93 7 79
2019 None of the above 50 31 11 2 6 0 1 81 8 243
2018 Client contact centre 53 20 15 3 8 0 0 74 11 30
2018 Federal regulators 56 6 18 21 0 0 0 61 21 15
2018 Compliance, inspection and enforcement 43 38 9 0 10 0 0 80 10 11
2018 Communications or public affairs 64 30 4 0 3 0 0 93 3 96
2018 Security 78 22 0 0 0 0 0 100 0 13
2018 Science and technology 40 39 11 7 3 0 0 79 10 1092
2018 Library services 24 56 17 0 4 0 0 79 4 25
2018 Administration and operations 45 36 9 5 4 0 0 82 9 323
2018 Human resources 56 33 8 1 2 0 0 89 3 155
2018 Financial management 52 37 7 2 1 1 0 90 3 184
2018 Procurement 61 28 5 7 0 0 0 89 7 44
2018 Real property 64 22 7 0 7 0 0 86 7 21
2018 Materiel management 39 32 25 4 0 0 0 71 4 19
2018 Information management 41 45 9 2 2 0 0 86 5 66
2018 Information technology 57 32 7 4 1 0 0 89 4 131
2018 Internal audit 49 33 18 0 0 0 0 82 0 10
2018 Evaluation 22 43 22 4 9 0 0 65 13 20
2018 Data sciences 47 41 2 10 0 0 0 88 10 33
2018 Policy 57 31 8 2 1 0 0 88 3 209
2018 Project management 59 34 3 3 2 0 0 93 5 110
2018 Other services to the public 65 19 7 9 0 0 0 83 9 48
2018 None of the above 47 32 6 7 7 0 0 79 14 171
2017 Client contact centre 40 48 7 2 2 0 0 88 5 34
2017 Federal regulators 62 11 23 4 0 0 0 73 4 19
2017 Compliance, inspection and enforcement 32 38 0 7 23 0 0 69 31 13
2017 Communications or public affairs 52 38 5 4 2 0 0 89 5 101
2017 Access to information and privacy 66 27 0 0 7 0 0 93 7 12
2017 Security 63 32 0 0 5 0 0 95 5 20
2017 Science and technology 44 38 9 5 4 0 0 82 9 1338
2017 Library services 33 44 6 10 7 0 0 77 17 29
2017 Administration and operations 51 34 6 5 3 1 0 86 8 396
2017 Human resources 51 33 9 5 2 0 0 84 7 210
2017 Financial management 40 45 12 2 1 0 0 85 3 196
2017 Procurement 56 35 5 2 2 0 0 91 4 40
2017 Real property 58 32 10 0 0 0 0 90 0 23
2017 Materiel management 39 55 0 5 0 0 0 95 5 16
2017 Information management 36 51 9 2 2 0 0 86 5 73
2017 Information technology 60 27 7 4 2 1 0 88 5 150
2017 Evaluation 18 50 6 19 6 0 0 68 25 15
2017 Data sciences 45 38 7 2 7 0 0 84 10 35
2017 Policy 48 34 10 4 3 0 0 83 7 227
2017 Project management 53 38 5 3 1 0 0 91 4 108
2017 Other services to the public 50 37 6 2 4 0 0 87 6 71
2017 None of the above 50 32 8 5 5 0 0 82 10 283
2014 Client contact centre 35 49 7 5 3 0 0 85 9 42
2014 Federal regulators 59 19 16 6 0 0 0 78 6 31
2014 Compliance, inspection and enforcement 43 43 7 0 0 7 0 92 0 14
2014 Communications or public affairs 53 37 3 7 1 0 0 90 8 107
2014 Security 25 69 6 0 0 0 0 94 0 19
2014 Science and technology 36 40 12 7 5 1 0 76 11 1215
2014 Library services 42 37 4 8 9 0 0 79 17 22
2014 Administration and operations 49 34 9 6 1 0 0 84 8 470
2014 Human resources 64 23 5 6 1 0 0 87 7 184
2014 Financial management 53 34 5 5 2 1 0 88 7 232
2014 Procurement 46 39 2 12 0 0 0 86 12 40
2014 Real property 40 44 8 3 4 0 0 84 7 41
2014 Materiel management 73 16 2 5 3 0 0 89 9 25
2014 Information management 45 36 7 6 6 0 0 81 13 79
2014 Information technology 52 32 11 2 2 0 1 85 4 184
2014 Internal audit 72 28 0 0 0 0 0 100 0 10
2014 Evaluation 31 57 12 0 0 0 0 88 0 16
2014 Other services to the public 33 44 11 8 5 0 0 77 12 178
2014 None of the above 38 42 13 5 1 1 0 81 6 439

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 29 9 0 0 0 0 91 0 23
2020 Federal regulators 73 21 0 6 0 0 0 94 6 15
2020 Compliance, inspection and enforcement 42 35 7 8 8 0 0 77 16 13
2020 Communications or public affairs 54 31 7 5 1 3 0 87 6 110
2020 Security 61 25 4 0 10 0 0 86 10 24
2020 Science and technology 34 37 18 8 3 0 0 70 12 1174
2020 Library services 44 31 21 0 0 4 0 78 0 24
2020 Administration and operations 55 30 10 2 2 0 0 86 4 389
2020 Human resources 59 28 6 4 3 0 0 87 7 179
2020 Financial management 44 41 10 2 2 0 0 86 4 200
2020 Procurement 52 35 8 0 0 4 0 91 0 33
2020 Real property 37 27 19 12 5 0 0 64 17 31
2020 Materiel management 38 40 0 14 9 0 0 78 22 17
2020 Information management 61 24 7 7 2 0 0 85 8 53
2020 Information technology 58 24 10 4 4 0 0 82 8 173
2020 Internal audit 57 36 0 7 0 0 0 93 7 14
2020 Evaluation 50 17 22 12 0 0 0 66 12 18
2020 Data sciences 59 28 11 2 0 0 0 87 2 50
2020 Policy 52 33 11 3 2 0 0 85 4 290
2020 Project management 44 33 17 4 2 1 0 78 6 118
2020 Other services to the public 45 32 14 5 5 0 0 77 9 60
2020 None of the above 42 29 16 7 5 0 0 72 13 197
2019 Client contact centre 43 31 17 5 3 2 0 75 8 37
2019 Federal regulators 62 19 5 8 7 0 0 80 14 16
2019 Compliance, inspection and enforcement 47 22 10 10 11 0 0 69 21 18
2019 Communications or public affairs 58 29 10 1 1 0 0 88 2 125
2019 Access to information and privacy 92 0 0 0 0 8 0 100 0 13
2019 Security 65 19 9 3 3 0 0 84 6 29
2019 Science and technology 40 33 14 8 5 1 0 73 12 1502
2019 Library services 42 40 12 3 3 0 0 82 6 28
2019 Administration and operations 45 36 10 6 3 0 0 81 9 408
2019 Human resources 46 31 11 6 4 1 0 78 11 182
2019 Financial management 37 42 11 6 4 0 0 78 10 209
2019 Procurement 55 29 8 4 5 0 0 84 9 44
2019 Real property 37 34 17 11 0 1 0 72 11 44
2019 Materiel management 28 42 13 13 4 0 0 70 17 24
2019 Information management 49 25 12 9 5 0 0 74 14 67
2019 Information technology 53 31 10 4 2 0 0 83 7 175
2019 Internal audit 29 50 0 10 10 0 0 80 20 10
2019 Evaluation 23 34 20 11 12 0 0 57 23 25
2019 Data sciences 50 35 10 3 2 0 0 85 5 70
2019 Policy 51 34 9 3 3 0 0 85 5 292
2019 Project management 49 29 13 2 7 0 0 78 9 113
2019 Other services to the public 51 35 6 3 5 1 0 86 8 80
2019 None of the above 42 31 13 5 7 0 1 74 13 242
2018 Client contact centre 48 23 18 2 9 0 0 70 12 30
2018 Federal regulators 52 11 5 19 11 0 0 64 31 16
2018 Compliance, inspection and enforcement 17 54 9 9 10 0 0 71 20 11
2018 Communications or public affairs 55 33 7 2 3 0 1 89 5 96
2018 Security 53 47 0 0 0 0 0 100 0 13
2018 Science and technology 33 34 18 9 7 0 0 67 15 1094
2018 Library services 20 32 41 4 4 0 0 51 8 25
2018 Administration and operations 39 33 15 6 5 1 0 73 12 322
2018 Human resources 47 33 11 5 3 1 0 81 8 157
2018 Financial management 42 34 18 3 4 0 0 76 7 183
2018 Procurement 51 30 7 7 5 0 0 81 12 43
2018 Real property 58 32 7 0 0 3 0 93 0 21
2018 Materiel management 30 46 15 10 0 0 0 75 10 20
2018 Information management 32 34 24 1 9 0 0 66 10 67
2018 Information technology 38 37 13 8 4 1 0 75 12 131
2018 Internal audit 50 33 8 10 0 0 0 82 10 10
2018 Evaluation 17 35 26 9 13 0 0 52 22 20
2018 Data sciences 23 45 24 8 0 0 0 68 8 33
2018 Policy 50 32 9 6 2 0 0 82 8 209
2018 Project management 47 31 14 6 2 1 0 78 7 109
2018 Other services to the public 54 27 15 2 2 0 0 81 4 48
2018 None of the above 36 32 14 6 11 2 0 69 17 173
2017 Client contact centre 28 49 16 5 2 0 0 77 7 34
2017 Federal regulators 29 50 16 4 0 0 0 79 4 19
2017 Compliance, inspection and enforcement 31 22 7 7 32 0 0 53 40 13
2017 Communications or public affairs 47 29 15 5 4 1 0 76 8 99
2017 Access to information and privacy 58 35 0 0 7 0 0 93 7 12
2017 Security 64 23 4 4 5 0 0 87 9 21
2017 Science and technology 37 34 15 8 5 1 0 72 13 1337
2017 Library services 24 47 23 6 0 0 0 71 6 29
2017 Administration and operations 43 31 14 8 3 0 0 75 11 396
2017 Human resources 39 34 15 6 5 1 0 73 11 210
2017 Financial management 34 41 15 9 1 1 0 75 10 196
2017 Procurement 36 45 9 4 4 0 0 82 9 40
2017 Real property 42 38 7 3 9 0 0 81 13 23
2017 Materiel management 39 41 5 10 5 0 0 80 14 16
2017 Information management 36 35 15 7 5 1 0 72 13 73
2017 Information technology 49 25 14 7 5 1 0 75 11 150
2017 Evaluation 36 26 13 13 13 0 0 62 25 15
2017 Data sciences 40 23 21 11 5 0 0 63 16 35
2017 Policy 44 30 16 5 5 0 0 73 10 227
2017 Project management 44 38 14 3 2 0 0 81 5 108
2017 Other services to the public 41 40 10 4 5 1 0 81 9 72
2017 None of the above 41 29 16 6 8 0 0 71 14 283
2014 Client contact centre 34 34 17 7 9 0 0 68 15 42
2014 Federal regulators 34 26 22 18 0 0 0 60 18 31
2014 Compliance, inspection and enforcement 15 43 28 7 7 0 0 58 14 14
2014 Communications or public affairs 38 37 12 8 3 2 0 77 11 107
2014 Security 18 30 52 0 0 0 0 48 0 20
2014 Science and technology 21 34 18 16 10 0 0 55 27 1216
2014 Library services 24 30 4 33 5 4 0 56 39 22
2014 Administration and operations 30 36 17 10 6 0 0 67 16 470
2014 Human resources 54 25 10 9 2 0 0 79 11 186
2014 Financial management 33 39 15 7 5 0 1 73 12 232
2014 Procurement 34 31 28 5 2 0 0 65 7 40
2014 Real property 35 35 19 8 3 0 0 70 11 41
2014 Materiel management 68 21 6 0 5 0 0 89 5 25
2014 Information management 25 25 23 14 12 1 0 51 26 79
2014 Information technology 27 36 14 13 9 2 0 64 22 184
2014 Internal audit 42 49 0 9 0 0 0 91 9 10
2014 Evaluation 11 59 12 18 0 0 0 71 18 17
2014 Other services to the public 21 36 15 15 13 1 0 58 28 178
2014 None of the above 25 37 19 10 7 0 0 63 18 440

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 24 9 0 0 0 0 91 0 23
2020 Federal regulators 61 33 0 6 0 0 0 94 6 15
2020 Compliance, inspection and enforcement 42 35 0 15 8 0 0 77 23 13
2020 Communications or public affairs 57 31 7 5 0 0 0 88 5 109
2020 Access to information and privacy 65 26 9 0 0 0 0 91 0 10
2020 Security 61 24 5 5 5 0 0 85 10 24
2020 Science and technology 30 39 19 8 3 0 0 70 11 1172
2020 Library services 40 43 17 0 0 0 0 83 0 24
2020 Administration and operations 55 29 12 2 2 0 0 85 4 385
2020 Human resources 55 31 8 4 2 0 0 85 6 177
2020 Financial management 44 43 8 4 1 0 0 87 5 197
2020 Procurement 47 36 12 0 0 4 0 87 0 33
2020 Real property 36 25 20 15 5 0 0 60 20 30
2020 Materiel management 38 32 7 14 9 0 0 70 22 17
2020 Information management 70 22 3 3 2 0 0 92 5 54
2020 Information technology 54 29 10 3 4 0 0 83 7 175
2020 Internal audit 58 35 0 7 0 0 0 93 7 14
2020 Evaluation 50 22 22 7 0 0 0 72 7 18
2020 Data sciences 53 31 13 2 2 0 0 84 4 50
2020 Policy 49 35 11 3 2 0 0 84 5 287
2020 Project management 45 34 16 3 2 0 0 79 5 116
2020 Other services to the public 44 35 11 5 5 0 0 79 10 58
2020 None of the above 38 35 14 9 4 0 0 73 13 197
2019 Client contact centre 39 31 19 10 2 0 0 69 12 37
2019 Federal regulators 55 20 5 13 7 0 0 75 20 16
2019 Compliance, inspection and enforcement 53 16 10 10 11 0 0 69 21 18
2019 Communications or public affairs 58 30 9 2 1 0 0 88 4 125
2019 Access to information and privacy 84 7 0 0 0 8 0 100 0 13
2019 Security 51 32 11 3 3 0 0 83 6 29
2019 Science and technology 37 35 15 8 5 0 0 73 12 1499
2019 Library services 39 46 6 6 3 0 0 85 9 28
2019 Administration and operations 45 39 9 5 2 0 0 84 8 402
2019 Human resources 48 30 12 5 5 1 0 78 10 179
2019 Financial management 37 41 13 6 4 0 0 77 10 208
2019 Procurement 49 33 6 8 5 0 0 81 12 44
2019 Real property 37 41 13 8 0 1 0 79 8 44
2019 Materiel management 29 47 14 0 11 0 0 76 11 23
2019 Information management 46 29 17 3 4 0 0 75 8 67
2019 Information technology 53 31 11 3 2 0 0 84 5 175
2019 Internal audit 19 61 10 0 10 0 0 80 10 10
2019 Evaluation 22 31 20 15 12 0 0 53 27 25
2019 Data sciences 47 37 10 1 3 1 0 85 4 71
2019 Policy 47 39 7 5 2 0 0 85 7 290
2019 Project management 44 35 10 6 5 0 0 80 11 110
2019 Other services to the public 49 38 6 3 3 0 0 88 7 80
2019 None of the above 40 30 13 8 8 0 1 71 16 243
2018 Client contact centre 47 23 15 9 6 0 0 70 14 30
2018 Federal regulators 52 6 17 14 11 0 0 58 25 16
2018 Compliance, inspection and enforcement 25 46 19 0 10 0 0 71 10 11
2018 Communications or public affairs 56 35 5 1 3 0 1 91 4 96
2018 Security 59 41 0 0 0 0 0 100 0 12
2018 Science and technology 30 38 17 10 5 0 0 68 15 1084
2018 Library services 24 39 33 0 4 0 0 63 4 25
2018 Administration and operations 39 32 18 5 5 1 0 72 10 319
2018 Human resources 46 38 7 6 3 0 0 84 9 155
2018 Financial management 42 37 13 6 3 0 0 79 8 182
2018 Procurement 51 30 7 7 5 0 0 81 12 43
2018 Real property 43 50 0 0 7 0 0 93 7 21
2018 Materiel management 30 27 40 3 0 0 0 57 3 20
2018 Information management 30 29 19 17 5 0 0 60 21 66
2018 Information technology 36 39 14 7 4 0 0 75 11 131
2018 Internal audit 50 33 0 18 0 0 0 82 18 10
2018 Evaluation 21 27 30 9 13 0 0 48 22 20
2018 Data sciences 18 49 31 0 2 0 0 67 2 33
2018 Policy 52 33 7 6 2 0 0 85 8 208
2018 Project management 42 41 11 2 3 0 0 83 6 109
2018 Other services to the public 54 23 17 4 2 0 0 77 6 50
2018 None of the above 36 31 14 8 9 1 0 68 18 170
2017 Client contact centre 37 43 15 2 2 0 0 80 5 34
2017 Federal regulators 44 46 6 0 4 0 0 90 4 19
2017 Compliance, inspection and enforcement 24 38 7 14 16 0 0 62 31 13
2017 Communications or public affairs 46 32 11 8 3 0 0 78 10 101
2017 Access to information and privacy 58 35 0 0 7 0 0 93 7 12
2017 Security 69 18 4 4 5 0 0 87 9 21
2017 Science and technology 35 38 14 9 4 0 0 72 14 1336
2017 Library services 24 51 20 3 3 0 0 74 6 29
2017 Administration and operations 44 33 13 7 3 0 0 76 10 396
2017 Human resources 41 35 11 8 5 0 0 76 12 210
2017 Financial management 33 43 14 10 1 0 0 76 11 195
2017 Procurement 36 48 7 4 4 0 0 84 9 40
2017 Real property 55 22 13 10 0 0 0 77 10 23
2017 Materiel management 29 36 25 5 5 0 0 65 10 16
2017 Information management 42 30 15 9 2 1 0 73 11 72
2017 Information technology 44 33 10 11 2 0 0 76 14 149
2017 Evaluation 36 26 13 13 13 0 0 62 25 15
2017 Data sciences 48 27 10 13 2 0 0 75 16 35
2017 Policy 41 34 13 8 4 0 0 74 13 227
2017 Project management 42 40 15 2 2 0 0 82 3 108
2017 Other services to the public 37 41 13 5 5 0 0 78 10 72
2017 None of the above 41 31 13 6 8 1 0 73 14 283
2014 Client contact centre 31 36 19 7 7 0 0 67 14 42
2014 Federal regulators 30 31 17 19 3 0 0 61 22 31
2014 Compliance, inspection and enforcement 15 43 28 14 0 0 0 58 14 14
2014 Communications or public affairs 35 43 11 8 3 1 0 79 10 107
2014 Security 15 30 52 3 0 0 0 45 3 20
2014 Science and technology 17 37 18 18 9 1 0 55 27 1214
2014 Library services 24 29 21 17 9 0 0 53 26 22
2014 Administration and operations 31 35 17 11 6 0 0 66 17 470
2014 Human resources 54 26 9 9 2 0 0 80 12 186
2014 Financial management 33 40 16 7 4 1 0 73 11 232
2014 Procurement 39 31 18 10 2 0 0 70 12 40
2014 Real property 35 32 26 5 0 1 0 68 5 41
2014 Materiel management 71 19 2 3 5 0 0 89 9 25
2014 Information management 24 32 18 13 13 1 0 56 26 79
2014 Information technology 25 41 16 13 6 1 0 66 19 184
2014 Internal audit 61 39 0 0 0 0 0 100 0 10
2014 Evaluation 11 59 12 12 6 0 0 71 18 17
2014 Other services to the public 18 44 11 17 9 0 0 62 27 178
2014 None of the above 23 38 22 11 6 0 0 61 17 439

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 25 33 9 0 0 0 58 9 23
2020 Federal regulators 74 14 0 6 6 0 0 88 12 15
2020 Compliance, inspection and enforcement 42 35 0 15 0 8 0 84 16 13
2020 Communications or public affairs 43 27 17 6 2 7 0 74 8 110
2020 Access to information and privacy 91 9 0 0 0 0 0 100 0 10
2020 Security 57 20 8 5 10 0 0 77 15 24
2020 Science and technology 32 32 19 9 4 3 1 66 13 1175
2020 Library services 36 28 17 12 0 7 0 69 12 24
2020 Administration and operations 46 22 17 8 3 4 1 71 11 389
2020 Human resources 57 21 10 6 5 0 1 79 10 179
2020 Financial management 48 25 15 5 5 1 1 75 10 199
2020 Procurement 46 17 23 0 4 10 0 70 4 33
2020 Real property 42 29 15 12 0 0 2 73 12 31
2020 Materiel management 40 38 11 8 0 4 0 81 8 16
2020 Information management 54 28 8 6 2 2 0 83 8 54
2020 Information technology 52 23 13 6 5 0 1 76 11 175
2020 Internal audit 29 27 37 0 7 0 0 56 7 14
2020 Evaluation 44 17 11 22 6 0 0 61 28 18
2020 Data sciences 47 33 15 5 0 0 0 80 5 50
2020 Policy 41 30 14 9 3 3 0 73 13 291
2020 Project management 40 28 17 8 2 6 0 72 10 118
2020 Other services to the public 41 19 21 9 8 1 0 61 17 60
2020 None of the above 38 26 19 7 5 4 2 67 13 197
2019 Client contact centre 23 29 29 5 10 0 5 55 15 37
2019 Federal regulators 38 13 18 11 0 21 0 64 14 16
2019 Compliance, inspection and enforcement 50 11 22 0 17 0 0 61 17 17
2019 Communications or public affairs 42 26 17 8 2 4 1 72 11 125
2019 Access to information and privacy 63 28 0 0 0 8 0 100 0 13
2019 Security 53 19 13 9 3 3 0 75 12 29
2019 Science and technology 34 27 20 8 6 4 2 65 14 1503
2019 Library services 30 32 13 10 3 11 0 70 15 28
2019 Administration and operations 35 29 18 9 6 3 0 67 15 406
2019 Human resources 43 23 16 10 6 0 1 68 16 182
2019 Financial management 34 29 14 11 8 5 0 66 19 211
2019 Procurement 53 17 18 5 6 2 0 71 11 44
2019 Real property 47 30 18 0 2 0 3 79 2 44
2019 Materiel management 21 20 23 21 4 3 8 46 28 24
2019 Information management 34 21 24 12 8 0 0 55 20 66
2019 Information technology 42 30 16 7 4 2 1 73 10 176
2019 Internal audit 19 31 30 0 20 0 0 50 20 10
2019 Evaluation 26 19 28 4 23 0 0 45 27 25
2019 Data sciences 48 14 22 13 2 1 0 63 15 71
2019 Policy 35 30 15 12 5 3 0 67 18 294
2019 Project management 40 29 15 8 4 3 1 71 13 112
2019 Other services to the public 44 18 19 9 7 4 0 64 16 80
2019 None of the above 35 22 16 11 9 5 2 62 21 242
2018 Client contact centre 42 26 15 0 14 3 0 70 14 30
2018 Federal regulators 41 12 30 6 11 0 0 53 17 16
2018 Compliance, inspection and enforcement 25 39 26 0 10 0 0 64 10 11
2018 Communications or public affairs 40 19 22 6 8 4 1 62 15 96
2018 Security 38 62 0 0 0 0 0 100 0 13
2018 Science and technology 28 32 23 8 5 4 1 63 14 1093
2018 Library services 23 24 37 4 8 0 4 49 13 25
2018 Administration and operations 33 25 19 13 8 2 1 60 21 323
2018 Human resources 38 23 17 10 7 4 1 64 18 157
2018 Financial management 42 26 14 12 5 1 0 69 17 184
2018 Procurement 41 19 24 7 7 4 0 61 14 44
2018 Real property 61 34 0 2 0 3 0 98 2 21
2018 Materiel management 34 30 26 3 3 3 0 66 7 20
2018 Information management 20 23 30 12 14 0 0 44 26 66
2018 Information technology 34 24 22 12 6 3 0 59 18 131
2018 Internal audit 51 0 20 18 10 0 0 51 29 10
2018 Evaluation 9 35 17 18 17 4 0 45 37 20
2018 Data sciences 27 30 26 4 10 2 0 58 15 33
2018 Policy 35 28 14 13 6 4 0 66 20 211
2018 Project management 34 37 14 7 6 1 1 72 13 110
2018 Other services to the public 40 31 10 12 3 3 0 74 16 50
2018 None of the above 31 25 17 10 10 6 0 60 22 172
2017 Client contact centre 39 26 22 8 2 2 0 67 10 34
2017 Federal regulators 56 25 4 0 4 11 0 90 5 19
2017 Compliance, inspection and enforcement 39 7 14 7 32 0 0 46 40 13
2017 Communications or public affairs 29 25 14 16 9 5 1 57 27 101
2017 Access to information and privacy 36 7 37 13 7 0 0 43 20 12
2017 Security 69 22 5 4 0 0 0 91 4 21
2017 Science and technology 32 28 20 8 5 6 2 65 14 1335
2017 Library services 30 22 26 20 3 0 0 51 23 29
2017 Administration and operations 36 23 17 12 7 4 0 62 20 396
2017 Human resources 31 25 17 12 8 6 0 60 22 210
2017 Financial management 37 26 16 14 4 2 0 64 19 196
2017 Procurement 29 30 19 8 7 7 0 63 16 40
2017 Real property 52 22 19 3 0 3 0 77 3 23
2017 Materiel management 29 11 51 4 5 0 0 40 9 16
2017 Information management 32 20 27 16 5 0 0 51 21 73
2017 Information technology 37 27 17 9 7 4 0 66 16 150
2017 Evaluation 29 26 13 13 19 0 0 55 32 15
2017 Data sciences 28 23 18 13 0 18 0 62 16 35
2017 Policy 31 27 19 12 7 5 0 61 19 227
2017 Project management 38 30 19 4 4 3 1 71 9 108
2017 Other services to the public 39 21 23 3 8 2 3 64 12 72
2017 None of the above 36 26 17 6 9 5 1 66 16 282
2014 Client contact centre 13 25 19 7 10 27 0 51 23 42
2014 Federal regulators 27 32 26 6 6 3 0 60 13 31
2014 Compliance, inspection and enforcement 7 43 14 14 14 7 0 54 31 14
2014 Communications or public affairs 37 28 16 11 6 2 0 66 18 107
2014 Security 18 21 49 12 0 0 0 39 12 20
2014 Science and technology 25 31 20 10 6 5 3 61 17 1216
2014 Library services 28 19 9 22 13 9 0 52 38 22
2014 Administration and operations 29 22 22 12 9 5 0 54 23 470
2014 Human resources 37 16 19 9 5 2 12 62 17 186
2014 Financial management 37 19 14 20 7 2 1 58 28 232
2014 Procurement 41 19 30 5 4 0 0 60 9 40
2014 Real property 42 42 7 4 0 1 4 88 5 41
2014 Materiel management 71 21 5 0 3 0 0 92 3 25
2014 Information management 27 22 23 16 9 2 0 50 26 79
2014 Information technology 26 22 20 13 14 4 0 50 29 184
2014 Internal audit 20 37 0 21 11 11 0 65 35 10
2014 Evaluation 23 35 18 18 6 0 0 58 24 17
2014 Other services to the public 21 27 17 16 15 3 1 50 32 178
2014 None of the above 26 26 19 15 8 4 1 56 24 441
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 22 29 49 23
2020 Federal regulators 18 56 26 15
2020 Compliance, inspection and enforcement 21 64 15 13
2020 Communications or public affairs 32 25 43 110
2020 Access to information and privacy 41 49 9 10
2020 Security 19 65 16 24
2020 Science and technology 15 55 30 1180
2020 Library services 7 61 32 24
2020 Administration and operations 28 34 37 391
2020 Human resources 33 37 30 179
2020 Financial management 27 41 32 201
2020 Procurement 8 51 41 33
2020 Real property 9 64 28 31
2020 Materiel management 20 31 49 16
2020 Information management 24 31 45 54
2020 Information technology 19 43 38 177
2020 Internal audit 48 30 22 14
2020 Evaluation 28 38 34 18
2020 Data sciences 9 53 38 50
2020 Policy 39 28 32 291
2020 Project management 28 40 32 118
2020 Other services to the public 22 32 46 59
2020 None of the above 25 42 33 197
2019 Client contact centre 27 46 28 37
2019 Federal regulators 32 37 32 16
2019 Compliance, inspection and enforcement 32 42 26 18
2019 Communications or public affairs 32 25 43 125
2019 Access to information and privacy 15 27 57 13
2019 Security 32 45 23 29
2019 Science and technology 27 45 29 1507
2019 Library services 32 41 28 28
2019 Administration and operations 30 31 39 407
2019 Human resources 33 32 34 182
2019 Financial management 28 35 37 211
2019 Procurement 16 50 34 44
2019 Real property 34 43 22 44
2019 Materiel management 39 17 44 24
2019 Information management 34 32 34 67
2019 Information technology 32 35 33 177
2019 Internal audit 20 29 51 10
2019 Evaluation 39 22 39 25
2019 Data sciences 40 28 32 71
2019 Policy 42 27 31 294
2019 Project management 38 29 34 113
2019 Other services to the public 32 26 42 79
2019 None of the above 32 34 34 244
2018 Client contact centre 22 41 37 30
2018 Federal regulators 23 28 49 16
2018 Compliance, inspection and enforcement 17 43 40 11
2018 Communications or public affairs 41 21 38 96
2018 Security 32 46 22 13
2018 Science and technology 25 47 29 1097
2018 Library services 16 56 28 25
2018 Administration and operations 36 28 36 324
2018 Human resources 37 23 41 158
2018 Financial management 29 40 32 185
2018 Procurement 19 37 44 45
2018 Real property 11 61 28 20
2018 Materiel management 15 48 36 20
2018 Information management 44 26 31 67
2018 Information technology 30 32 39 130
2018 Internal audit 39 12 50 10
2018 Evaluation 44 12 44 20
2018 Data sciences 26 30 43 33
2018 Policy 43 27 30 210
2018 Project management 35 29 35 110
2018 Other services to the public 28 26 46 51
2018 None of the above 22 42 36 172
2017 Client contact centre 27 37 36 34
2017 Federal regulators 30 43 27 19
2017 Compliance, inspection and enforcement 38 24 38 13
2017 Communications or public affairs 46 22 32 101
2017 Access to information and privacy 52 34 14 12
2017 Security 23 50 27 21
2017 Science and technology 24 49 28 1338
2017 Library services 31 34 35 29
2017 Administration and operations 29 35 36 395
2017 Human resources 34 27 39 209
2017 Financial management 24 39 37 196
2017 Procurement 33 31 36 40
2017 Real property 24 60 16 23
2017 Materiel management 44 20 36 16
2017 Information management 29 38 33 73
2017 Information technology 27 30 43 149
2017 Evaluation 32 30 38 15
2017 Data sciences 30 30 40 35
2017 Policy 44 21 35 228
2017 Project management 27 39 33 108
2017 Other services to the public 32 35 33 72
2017 None of the above 27 42 31 281
2014 Client contact centre 51 26 22 42
2014 Federal regulators 19 50 32 31
2014 Compliance, inspection and enforcement 29 28 43 14
2014 Communications or public affairs 36 29 35 107
2014 Security 15 21 64 20
2014 Science and technology 15 57 28 1217
2014 Library services 18 35 47 22
2014 Administration and operations 25 35 39 470
2014 Human resources 37 29 34 185
2014 Financial management 40 31 29 232
2014 Procurement 16 46 38 40
2014 Real property 15 57 28 41
2014 Materiel management 3 74 23 25
2014 Information management 32 32 37 79
2014 Information technology 30 32 39 185
2014 Internal audit 40 9 51 10
2014 Evaluation 29 35 35 17
2014 Other services to the public 44 27 29 177
2014 None of the above 30 34 36 441

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Communications or public affairs 5 36 31 3 23 3 33
2020 Science and technology 32 17 14 5 27 5 170
2020 Administration and operations 22 40 16 2 16 5 109
2020 Human resources 14 52 20 0 5 8 58
2020 Financial management 30 37 21 5 2 4 56
2020 Information management 13 33 8 6 40 0 11
2020 Information technology 30 35 23 6 0 6 34
2020 Policy 8 56 29 3 2 3 115
2020 Project management 29 26 34 0 0 11 33
2020 Other services to the public 22 21 44 0 7 7 14
2020 None of the above 31 40 16 5 2 5 52
2019 Client contact centre 0 36 34 10 19 0 10
2019 Communications or public affairs 7 29 30 0 30 4 38
2019 Science and technology 14 9 7 6 62 3 332
2019 Administration and operations 18 36 26 3 13 4 127
2019 Human resources 9 45 26 7 9 3 60
2019 Financial management 20 28 37 5 7 4 58
2019 Real property 46 14 19 0 21 0 16
2019 Information management 7 32 20 8 25 8 22
2019 Information technology 7 21 26 10 31 5 55
2019 Data sciences 0 8 13 10 66 3 25
2019 Policy 5 46 32 4 8 6 122
2019 Project management 15 32 24 2 27 0 41
2019 Other services to the public 15 32 24 0 15 15 26
2019 None of the above 9 20 17 6 39 9 74
2018 Communications or public affairs 2 18 36 2 39 2 33
2018 Science and technology 26 10 5 6 48 4 206
2018 Administration and operations 15 26 19 1 30 9 105
2018 Human resources 7 35 35 5 13 6 56
2018 Financial management 19 33 33 4 9 2 56
2018 Procurement 29 21 20 0 11 20 10
2018 Information management 5 17 13 13 50 3 22
2018 Information technology 7 19 41 5 23 5 36
2018 Policy 4 41 31 2 20 2 85
2018 Project management 30 25 21 5 12 8 39
2018 Other services to the public 0 23 30 6 29 12 14
2018 None of the above 26 20 22 5 23 5 38
2017 Communications or public affairs 6 23 40 4 25 2 45
2017 Science and technology 18 9 5 4 60 4 263
2017 Administration and operations 22 26 28 2 11 10 116
2017 Human resources 9 27 35 5 20 4 70
2017 Financial management 20 26 28 4 13 8 47
2017 Procurement 34 6 34 6 20 0 13
2017 Information management 17 33 22 5 19 4 21
2017 Information technology 16 7 34 7 31 5 36
2017 Policy 5 40 39 4 12 1 98
2017 Project management 22 31 27 6 7 6 31
2017 Other services to the public 20 21 30 0 18 11 23
2017 None of the above 14 17 13 14 32 11 79
2014 Client contact centre 10 17 17 0 9999 56 16
2014 Communications or public affairs 10 33 41 11 9999 5 39
2014 Science and technology 37 10 16 13 9999 24 169
2014 Administration and operations 21 21 37 16 9999 5 122
2014 Human resources 11 29 40 2 9999 18 68
2014 Financial management 8 41 20 16 9999 16 56
2014 Information management 20 24 35 16 9999 4 25
2014 Information technology 9 14 36 10 9999 31 46
2014 Other services to the public 15 22 31 7 9999 25 76
2014 None of the above 14 27 32 16 9999 12 138
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 15
2020 Communications or public affairs 7 93 111
2020 Access to information and privacy 0 100 10
2020 Security 0 100 24
2020 Science and technology 14 86 1178
2020 Administration and operations 12 88 391
2020 Human resources 11 89 178
2020 Financial management 8 92 199
2020 Information technology 8 92 177
2020 Policy 6 94 290
2020 Project management 11 89 118
2020 Other services to the public 12 88 60
2020 None of the above 11 89 196
2019 Communications or public affairs 7 93 125
2019 Access to information and privacy 0 100 12
2019 Science and technology 13 87 1503
2019 Administration and operations 18 82 407
2019 Human resources 13 87 182
2019 Financial management 11 89 211
2019 Real property 12 88 43
2019 Information management 20 80 67
2019 Information technology 4 96 177
2019 Evaluation 32 68 24
2019 Data sciences 11 89 71
2019 Policy 12 88 294
2019 Project management 13 87 112
2019 Other services to the public 12 88 79
2019 None of the above 13 87 244
2018 Client contact centre 24 76 29
2018 Communications or public affairs 7 93 96
2018 Science and technology 15 85 1095
2018 Administration and operations 17 83 324
2018 Human resources 8 92 158
2018 Financial management 14 86 186
2018 Procurement 18 82 45
2018 Information management 13 87 67
2018 Information technology 3 97 130
2018 Evaluation 22 78 20
2018 Policy 14 86 211
2018 Project management 11 89 110
2018 Other services to the public 13 87 51
2018 None of the above 15 85 170

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 54 46 156
2020 Administration and operations 52 48 47
2020 Human resources 52 48 19
2020 Financial management 56 44 16
2020 Information technology 50 50 14
2020 Policy 45 55 18
2020 Project management 42 58 14
2020 None of the above 59 41 21
2019 Science and technology 58 42 205
2019 Administration and operations 55 45 71
2019 Human resources 59 41 23
2019 Financial management 58 42 22
2019 Information management 54 46 15
2019 Policy 28 72 36
2019 Other services to the public 45 55 11
2019 None of the above 64 36 31
2018 Science and technology 64 36 172
2018 Administration and operations 67 33 56
2018 Human resources 34 66 16
2018 Financial management 56 44 24
2018 Policy 59 41 29
2018 Project management 37 63 14
2018 None of the above 43 57 25

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 57 43 156
2020 Administration and operations 66 34 47
2020 Financial management 50 50 16
2020 Policy 45 55 18
2020 None of the above 40 60 21
2019 Science and technology 52 48 205
2019 Administration and operations 54 46 71
2019 Human resources 50 50 23
2019 Financial management 43 57 22
2019 Information management 51 49 15
2019 Policy 78 22 36
2019 None of the above 66 34 31
2018 Science and technology 48 52 172
2018 Administration and operations 56 44 56
2018 Human resources 60 40 16
2018 Financial management 55 45 24
2018 Policy 60 40 29
2018 None of the above 67 33 25

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 156
2020 None of the above 0 100 21
2019 Science and technology 9 91 205
2019 Administration and operations 9 91 71
2019 Human resources 0 100 23
2019 Other services to the public 0 100 11
2019 None of the above 15 85 31
2018 Science and technology 8 92 172
2018 Administration and operations 12 88 56

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 47
2020 Human resources 0 100 19
2020 Financial management 0 100 16
2020 Information technology 0 100 14
2020 Policy 0 100 18
2020 Project management 0 100 14
2020 None of the above 0 100 21
2019 Communications or public affairs 0 100 10
2019 Science and technology 0 100 205
2019 Administration and operations 0 100 71
2019 Human resources 0 100 23
2019 Financial management 0 100 22
2019 Information management 0 100 15
2019 Policy 0 100 36
2019 Project management 0 100 12
2019 Other services to the public 0 100 11
2019 None of the above 0 100 31
2018 Science and technology 0 100 172
2018 Administration and operations 0 100 56
2018 Human resources 0 100 16
2018 Financial management 0 100 24
2018 Information management 0 100 11
2018 Policy 0 100 29
2018 Project management 0 100 14
2018 None of the above 0 100 25

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 6 94 156
2020 Human resources 0 100 19
2020 Policy 0 100 18
2020 Project management 0 100 14
2020 None of the above 0 100 21
2019 Communications or public affairs 0 100 10
2019 Science and technology 4 96 205
2019 Human resources 0 100 23
2019 Information management 0 100 15
2019 Project management 0 100 12
2018 Science and technology 7 93 172
2018 Human resources 0 100 16
2018 Information management 0 100 11
2018 Policy 0 100 29
2018 Project management 0 100 14

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 3 97 156
2020 Human resources 0 100 19
2020 Financial management 0 100 16
2020 Information technology 0 100 14
2020 Policy 0 100 18
2019 Communications or public affairs 0 100 10
2019 Science and technology 3 97 205
2019 Human resources 0 100 23
2019 Financial management 0 100 22
2019 Information management 0 100 15
2018 Science and technology 4 96 172
2018 Human resources 0 100 16
2018 Information management 0 100 11

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 19
2020 Financial management 0 100 16
2020 Information technology 0 100 14
2019 Communications or public affairs 0 100 10
2019 Science and technology 5 95 205
2019 Administration and operations 8 92 71
2019 Information management 0 100 15
2019 Policy 0 100 36
2019 Project management 0 100 12
2019 Other services to the public 0 100 11
2018 Science and technology 4 96 172
2018 Human resources 0 100 16
2018 Financial management 0 100 24
2018 Project management 0 100 14

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 38 62 156
2020 Administration and operations 30 70 47
2020 Human resources 37 63 19
2020 Financial management 31 69 16
2020 Information technology 59 41 14
2020 Policy 33 67 18
2020 None of the above 50 50 21
2019 Science and technology 35 65 203
2019 Administration and operations 31 69 71
2019 Human resources 25 75 23
2019 Financial management 51 49 22
2019 Information management 43 57 15
2019 Policy 39 61 36
2019 None of the above 35 65 31
2018 Science and technology 43 57 172
2018 Administration and operations 44 56 56
2018 Financial management 19 81 24
2018 Policy 47 53 29
2018 Project management 35 65 14
2018 None of the above 44 56 25

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 47 53 156
2020 Administration and operations 54 46 47
2020 Human resources 48 52 19
2020 Information technology 64 36 14
2020 Policy 28 72 18
2020 None of the above 23 77 21
2019 Science and technology 37 63 203
2019 Administration and operations 46 54 71
2019 Human resources 38 62 23
2019 Financial management 51 49 22
2019 Policy 50 50 36
2019 Project management 42 58 12
2019 Other services to the public 46 54 11
2019 None of the above 38 62 31
2018 Science and technology 42 58 172
2018 Administration and operations 42 58 56
2018 Human resources 45 55 15
2018 Financial management 17 83 24
2018 Policy 35 65 29
2018 Project management 39 61 14
2018 None of the above 61 39 25

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 48 52 156
2020 Administration and operations 58 42 47
2020 Human resources 46 54 19
2020 Financial management 38 62 16
2020 Information technology 49 51 14
2020 Policy 45 55 18
2020 Project management 65 35 14
2020 None of the above 38 62 21
2019 Communications or public affairs 52 48 10
2019 Science and technology 45 55 203
2019 Administration and operations 45 55 71
2019 Human resources 59 41 23
2019 Financial management 47 53 22
2019 Information management 66 34 15
2019 Policy 53 47 36
2019 Project management 60 40 12
2019 None of the above 39 61 31
2018 Science and technology 45 55 172
2018 Administration and operations 40 60 56
2018 Human resources 54 46 15
2018 Financial management 49 51 24
2018 Information management 45 55 11
2018 Policy 28 72 29
2018 Project management 66 34 14
2018 None of the above 50 50 25

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 33 67 156
2020 Administration and operations 50 50 47
2020 Human resources 58 42 19
2020 Financial management 31 69 16
2020 Information technology 43 57 14
2020 Policy 40 60 18
2020 Project management 51 49 14
2020 None of the above 22 78 21
2019 Science and technology 37 63 203
2019 Administration and operations 36 64 71
2019 Human resources 42 58 23
2019 Financial management 38 62 22
2019 Information management 47 53 15
2019 Policy 42 58 36
2019 Project management 43 57 12
2019 None of the above 35 65 31
2018 Science and technology 35 65 172
2018 Administration and operations 37 63 56
2018 Human resources 41 59 15
2018 Financial management 52 48 24
2018 Policy 37 63 29
2018 Project management 47 53 14
2018 None of the above 48 52 25

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 34 66 156
2020 Administration and operations 34 66 47
2020 Human resources 41 59 19
2020 Information technology 43 57 14
2020 Policy 28 72 18
2020 Project management 42 58 14
2020 None of the above 38 62 21
2019 Science and technology 40 60 203
2019 Administration and operations 32 68 71
2019 Human resources 32 68 23
2019 Financial management 35 65 22
2019 Information management 34 66 15
2019 Policy 39 61 36
2019 Other services to the public 46 54 11
2019 None of the above 21 79 31
2018 Science and technology 32 68 172
2018 Administration and operations 34 66 56
2018 Financial management 22 78 24
2018 Information management 55 45 11
2018 Policy 26 74 29
2018 Project management 44 56 14
2018 None of the above 25 75 25

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 52 48 156
2020 Administration and operations 57 43 47
2020 Human resources 52 48 19
2020 Financial management 67 33 16
2020 Information technology 56 44 14
2020 Policy 56 44 18
2020 Project management 65 35 14
2020 None of the above 27 73 21
2019 Science and technology 46 54 203
2019 Administration and operations 56 44 71
2019 Human resources 55 45 23
2019 Financial management 75 25 22
2019 Information management 63 37 15
2019 Policy 47 53 36
2019 None of the above 45 55 31
2018 Science and technology 51 49 172
2018 Administration and operations 58 42 56
2018 Financial management 55 45 24
2018 Information management 44 56 11
2018 Policy 60 40 29
2018 Project management 60 40 14
2018 None of the above 30 70 25

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 37 63 156
2020 Administration and operations 48 52 47
2020 Human resources 37 63 19
2020 Financial management 31 69 16
2020 Information technology 59 41 14
2020 Policy 45 55 18
2020 Project management 58 42 14
2020 None of the above 19 81 21
2019 Communications or public affairs 49 51 10
2019 Science and technology 29 71 203
2019 Administration and operations 26 74 71
2019 Human resources 38 62 23
2019 Financial management 43 57 22
2019 Policy 25 75 36
2019 Project management 42 58 12
2019 None of the above 21 79 31
2018 Science and technology 28 72 172
2018 Administration and operations 31 69 56
2018 Financial management 29 71 24
2018 Policy 23 77 29
2018 Project management 33 67 14
2018 None of the above 45 55 25

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 47
2020 Human resources 0 100 19
2020 Financial management 0 100 16
2020 Information technology 0 100 14
2020 Policy 0 100 18
2020 Project management 0 100 14
2020 None of the above 0 100 21
2019 Communications or public affairs 0 100 10
2019 Financial management 0 100 22
2019 Information management 0 100 15
2019 Policy 0 100 36
2019 Project management 0 100 12
2019 Other services to the public 0 100 11
2019 None of the above 0 100 31
2018 Human resources 0 100 15
2018 Financial management 0 100 24
2018 Information management 0 100 11
2018 Policy 0 100 29
2018 Project management 0 100 14
2018 None of the above 0 100 25

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 4 96 156
2020 Project management 0 100 14
2019 Communications or public affairs 0 100 10
2019 Science and technology 7 93 203
2019 Administration and operations 9 91 71
2019 Human resources 0 100 23
2019 Information management 0 100 15
2019 Other services to the public 0 100 11
2018 Science and technology 7 93 172
2018 Information management 0 100 11
2018 Policy 16 84 29
2018 None of the above 0 100 25

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 156
2020 Administration and operations 12 88 47
2020 Human resources 0 100 19
2019 Science and technology 10 90 203
2019 Administration and operations 11 89 71
2019 Policy 17 83 36
2019 Other services to the public 0 100 11
2018 Science and technology 9 91 172
2018 Administration and operations 12 88 56
2018 Human resources 0 100 15

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 44 56 156
2020 Administration and operations 53 47 47
2020 Human resources 73 27 19
2020 Financial management 51 49 16
2020 Information technology 59 41 14
2020 Policy 39 61 18
2020 Project management 49 51 14
2020 None of the above 41 59 21
2019 Communications or public affairs 48 52 10
2019 Science and technology 48 52 203
2019 Administration and operations 47 53 71
2019 Human resources 41 59 23
2019 Financial management 43 57 22
2019 Information management 60 40 15
2019 Policy 39 61 36
2019 None of the above 35 65 31
2018 Science and technology 43 57 172
2018 Administration and operations 37 63 56
2018 Human resources 36 64 15
2018 Financial management 32 68 24
2018 Policy 25 75 29
2018 None of the above 50 50 25

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 24 76 156
2020 Administration and operations 22 78 47
2019 Science and technology 26 74 203
2019 Administration and operations 29 71 71
2019 Financial management 34 66 22
2019 Information management 56 44 15
2019 Policy 28 72 36
2019 None of the above 30 70 31
2018 Science and technology 30 70 172
2018 Administration and operations 31 69 56
2018 Policy 21 79 29
2018 None of the above 45 55 25

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 156
2020 Administration and operations 16 84 47
2020 Information technology 0 100 14
2019 Science and technology 10 90 203
2019 Administration and operations 13 87 71
2019 Project management 0 100 12
2018 Science and technology 16 84 172
2018 Administration and operations 9 91 56
2018 Policy 19 81 29
2018 None of the above 34 66 25

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 48 52 156
2020 Administration and operations 58 42 47
2020 Human resources 74 26 19
2020 Financial management 62 38 16
2020 Information technology 57 43 14
2020 Policy 56 44 18
2020 Project management 49 51 14
2020 None of the above 30 70 21
2019 Science and technology 49 51 202
2019 Administration and operations 58 42 71
2019 Human resources 44 56 23
2019 Financial management 43 57 22
2019 Information management 68 32 15
2019 Policy 66 34 35
2019 Project management 62 38 12
2019 None of the above 55 45 30
2018 Science and technology 49 51 172
2018 Administration and operations 50 50 56
2018 Human resources 64 36 16
2018 Financial management 49 51 24
2018 Information management 44 56 11
2018 Policy 59 41 29
2018 Project management 57 43 14
2018 None of the above 28 72 25

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 23 77 156
2020 Administration and operations 22 78 47
2020 Financial management 32 68 16
2020 Policy 28 72 18
2020 Project management 37 63 14
2020 None of the above 20 80 21
2019 Science and technology 26 74 202
2019 Administration and operations 27 73 71
2019 Human resources 24 76 23
2019 Financial management 34 66 22
2019 Policy 28 72 35
2019 None of the above 20 80 30
2018 Science and technology 26 74 172
2018 Administration and operations 22 78 56
2018 Financial management 19 81 24
2018 Policy 16 84 29
2018 None of the above 26 74 25

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 156
2020 Administration and operations 12 88 47
2020 Project management 0 100 14
2020 None of the above 26 74 21
2019 Science and technology 6 94 202
2019 Administration and operations 11 89 71
2019 Human resources 0 100 23
2019 Other services to the public 0 100 11
2018 Science and technology 11 89 172
2018 Administration and operations 9 91 56
2018 Human resources 0 100 16
2018 Policy 0 100 29
2018 Project management 35 65 14

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 24 76 156
2020 Administration and operations 21 79 47
2020 Information technology 38 62 14
2019 Communications or public affairs 0 100 10
2019 Science and technology 19 81 202
2019 Administration and operations 19 81 71
2019 Human resources 0 100 23
2019 Information management 35 65 15
2019 Policy 17 83 35
2019 None of the above 25 75 30
2018 Science and technology 16 84 172
2018 Administration and operations 19 81 56
2018 Human resources 0 100 16
2018 Project management 35 65 14
2018 None of the above 34 66 25

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 156
2020 Financial management 0 100 16
2019 Science and technology 7 93 202
2019 Administration and operations 9 91 71
2019 Human resources 0 100 23
2019 Policy 17 83 35
2018 Science and technology 9 91 172
2018 Human resources 0 100 16
2018 Financial management 0 100 24
2018 Information management 0 100 11

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 4 96 156
2020 Administration and operations 14 86 47
2020 Human resources 0 100 19
2020 Project management 0 100 14
2019 Communications or public affairs 0 100 10
2019 Science and technology 7 93 202
2019 Human resources 0 100 23
2019 Financial management 0 100 22
2019 Project management 0 100 12
2018 Administration and operations 8 92 56
2018 Human resources 0 100 16
2018 Policy 0 100 29

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 11 89 156
2020 Human resources 37 63 19
2020 Information technology 0 100 14
2020 Policy 0 100 18
2019 Science and technology 10 90 202
2019 Administration and operations 12 88 71
2019 Human resources 0 100 23
2019 Financial management 22 78 22
2018 Science and technology 13 87 172
2018 Information management 0 100 11
2018 Policy 16 84 29

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 156
2020 Administration and operations 20 80 47
2020 Financial management 0 100 16
2019 Science and technology 8 92 202
2019 Administration and operations 16 84 71
2019 Information management 0 100 15
2019 Project management 0 100 12
2018 Science and technology 14 86 172
2018 Administration and operations 14 86 56
2018 Information management 0 100 11

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 35 65 156
2020 Administration and operations 22 78 47
2020 Policy 28 72 18
2020 Project management 35 65 14
2020 None of the above 39 61 21
2019 Science and technology 31 69 202
2019 Administration and operations 24 76 71
2019 Human resources 34 66 23
2019 Financial management 35 65 22
2019 Policy 31 69 35
2019 None of the above 40 60 30
2018 Science and technology 28 72 172
2018 Administration and operations 23 77 56
2018 Human resources 36 64 16
2018 Financial management 40 60 24
2018 Policy 22 78 29
2018 None of the above 37 63 25

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 6 94 150
2020 Administration and operations 0 100 42
2020 Project management 0 100 14
2019 Science and technology 10 90 189
2019 Project management 0 100 12
2018 Science and technology 4 96 168
2018 None of the above 0 100 22

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 25 75 150
2020 Administration and operations 13 87 42
2020 Human resources 28 72 19
2019 Science and technology 26 74 189
2019 Human resources 20 80 23
2019 Financial management 31 69 22
2018 Science and technology 22 78 168
2018 Financial management 19 81 23
2018 Policy 47 53 29

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 6 94 150
2019 Communications or public affairs 0 100 10
2019 Science and technology 10 90 189
2019 Human resources 0 100 23
2018 Science and technology 8 92 168

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 5 95 150
2020 Human resources 0 100 19
2019 Communications or public affairs 0 100 10
2019 Science and technology 7 93 189
2018 Science and technology 5 95 168
2018 Project management 0 100 12
2018 None of the above 0 100 22

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 7 93 150
2019 Science and technology 7 93 189
2018 Science and technology 9 91 168
2018 Administration and operations 19 81 51

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 5 95 150
2020 Administration and operations 14 86 42
2020 Human resources 31 69 19
2019 Communications or public affairs 0 100 10
2019 Science and technology 8 92 189
2018 Science and technology 4 96 168
2018 Administration and operations 12 88 51
2018 Information management 0 100 10
2018 None of the above 18 82 22

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 6 94 150
2020 Administration and operations 16 84 42
2019 Science and technology 4 96 189
2018 Science and technology 4 96 168
2018 Administration and operations 10 90 51
2018 Human resources 0 100 16
2018 Information management 0 100 10

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 7 93 150
2019 Communications or public affairs 0 100 10
2019 Science and technology 6 94 189
2018 Science and technology 11 89 168

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 150
2020 Administration and operations 23 77 42
2019 Communications or public affairs 0 100 10
2019 Science and technology 10 90 189
2019 Project management 47 53 12
2018 Science and technology 9 91 168
2018 Administration and operations 9 91 51
2018 Information management 0 100 10

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 34 66 150
2020 Administration and operations 22 78 42
2020 Human resources 47 53 19
2019 Science and technology 28 72 189
2019 Financial management 35 65 22
2018 Science and technology 31 69 168
2018 Administration and operations 41 59 51
2018 Human resources 36 64 16
2018 Financial management 20 80 23
2018 Policy 25 75 29

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 150
2019 Science and technology 6 94 189
2018 Science and technology 10 90 168
2018 Financial management 0 100 23
2018 Information management 0 100 10

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 52 48 150
2020 Administration and operations 52 48 42
2020 Human resources 73 27 19
2020 Project management 42 58 14
2019 Science and technology 40 60 189
2019 Human resources 53 47 23
2019 Financial management 39 61 22
2019 Project management 48 52 12
2018 Science and technology 50 50 168
2018 Administration and operations 42 58 51
2018 Human resources 36 64 16
2018 Financial management 46 54 23
2018 Policy 41 59 29
2018 Project management 60 40 12
2018 None of the above 35 65 22

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 19
2020 Project management 0 100 14
2019 Communications or public affairs 0 100 10
2019 Human resources 0 100 23
2019 Financial management 0 100 22
2018 Financial management 0 100 23
2018 Information management 0 100 10
2018 Policy 0 100 29
2018 Project management 0 100 12
2018 None of the above 0 100 22

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 59 41 150
2020 Administration and operations 50 50 42
2020 Human resources 69 31 19
2020 Project management 58 42 14
2019 Science and technology 56 44 189
2019 Human resources 53 47 23
2019 Financial management 44 56 22
2019 Project management 67 33 12
2018 Science and technology 56 44 168
2018 Administration and operations 61 39 51
2018 Human resources 68 32 16
2018 Financial management 28 72 23
2018 Policy 54 46 29
2018 Project management 52 48 12
2018 None of the above 55 45 22

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Project management 0 100 14
2019 Communications or public affairs 0 100 10
2019 Science and technology 3 97 189
2019 Human resources 0 100 23
2018 Science and technology 4 96 168
2018 Financial management 0 100 23
2018 Information management 0 100 10
2018 Policy 0 100 29
2018 Project management 0 100 12

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 16 84 150
2020 Administration and operations 16 84 42
2019 Science and technology 13 87 189
2019 Human resources 25 75 23
2019 Financial management 22 78 22
2019 Project management 0 100 12
2018 Science and technology 14 86 168
2018 Administration and operations 13 87 51
2018 Information management 0 100 10
2018 Policy 22 78 29

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 17 22 0 0 20 13 67 0 23
2020 Federal regulators 42 7 23 0 0 22 7 68 0 14
2020 Compliance, inspection and enforcement 27 21 15 15 8 0 14 56 27 13
2020 Communications or public affairs 15 14 16 2 0 41 11 63 3 111
2020 Access to information and privacy 16 8 9 0 0 58 9 71 0 10
2020 Security 45 12 18 5 0 17 4 72 6 24
2020 Science and technology 14 21 18 11 9 22 5 48 27 1178
2020 Library services 28 20 11 0 8 21 13 72 12 24
2020 Administration and operations 21 18 19 10 4 23 5 55 19 390
2020 Human resources 20 20 15 6 5 28 4 60 18 179
2020 Financial management 23 16 18 6 3 27 7 59 14 200
2020 Procurement 17 21 23 10 5 17 8 50 20 32
2020 Real property 14 8 31 17 5 23 2 29 29 31
2020 Materiel management 27 22 7 19 14 7 3 55 37 17
2020 Information management 27 20 14 3 3 25 8 69 10 54
2020 Information technology 23 20 12 5 2 32 6 69 11 177
2020 Internal audit 8 35 27 0 8 14 8 55 10 14
2020 Evaluation 11 17 0 11 11 50 0 56 44 18
2020 Data sciences 12 24 12 5 2 41 5 66 12 50
2020 Policy 15 17 16 6 2 37 6 57 15 291
2020 Project management 9 15 25 8 3 33 7 39 19 117
2020 Other services to the public 15 19 20 10 5 26 6 50 21 60
2020 None of the above 17 20 17 6 8 27 4 54 21 197
2019 Client contact centre 22 21 20 5 2 17 13 61 11 37
2019 Federal regulators 23 20 6 5 25 0 20 54 38 16
2019 Compliance, inspection and enforcement 21 17 25 0 16 11 10 47 20 18
2019 Communications or public affairs 14 13 13 6 3 37 14 54 19 125
2019 Access to information and privacy 7 21 29 0 0 34 8 49 0 13
2019 Security 36 18 18 10 0 18 0 66 12 28
2019 Science and technology 15 17 18 10 8 24 9 47 27 1500
2019 Library services 10 13 28 6 3 25 15 38 16 27
2019 Administration and operations 22 19 18 10 7 19 5 54 23 407
2019 Human resources 16 23 19 7 5 22 8 56 18 182
2019 Financial management 16 23 17 7 4 26 8 58 17 210
2019 Procurement 16 17 24 7 5 29 2 49 17 44
2019 Real property 22 21 24 6 8 12 6 53 18 43
2019 Materiel management 13 25 7 21 13 12 11 48 43 24
2019 Information management 18 13 16 11 4 27 11 50 24 66
2019 Information technology 21 19 18 2 1 28 11 66 6 177
2019 Internal audit 10 10 29 0 20 30 0 29 29 10
2019 Evaluation 16 4 22 12 19 27 0 27 42 25
2019 Data sciences 22 23 16 7 4 20 9 63 15 71
2019 Policy 15 16 18 7 6 31 6 50 22 294
2019 Project management 18 19 20 8 8 24 3 50 22 113
2019 Other services to the public 24 23 14 7 6 23 4 63 17 80
2019 None of the above 20 17 20 9 7 21 7 51 22 243
2018 Client contact centre 25 43 12 8 6 5 0 73 14 30
2018 Federal regulators 43 11 18 11 6 6 6 61 19 16
2018 Compliance, inspection and enforcement 9 8 26 9 31 17 0 20 48 11
2018 Communications or public affairs 16 18 20 3 3 33 7 57 9 96
2018 Security 31 7 29 7 0 25 0 51 10 13
2018 Science and technology 15 21 20 9 9 23 3 49 25 1094
2018 Library services 8 25 16 12 4 32 4 51 24 25
2018 Administration and operations 21 19 19 9 11 18 4 51 25 324
2018 Human resources 19 24 19 5 8 21 4 57 18 157
2018 Financial management 19 24 21 7 4 18 8 57 15 185
2018 Procurement 15 11 37 13 5 16 5 32 22 45
2018 Real property 26 7 30 9 7 15 6 42 20 21
2018 Materiel management 12 24 33 16 10 5 0 38 27 19
2018 Information management 6 20 31 11 6 22 3 36 22 67
2018 Information technology 15 22 15 3 3 35 8 63 11 131
2018 Internal audit 10 10 22 18 10 18 12 29 40 10
2018 Evaluation 13 4 18 12 22 31 0 24 50 20
2018 Data sciences 13 16 22 2 4 28 15 51 11 33
2018 Policy 11 15 14 8 8 36 8 46 28 211
2018 Project management 16 16 19 11 7 26 6 47 26 110
2018 Other services to the public 23 15 22 14 3 13 10 49 22 51
2018 None of the above 13 16 18 8 15 22 8 42 32 174
2017 Client contact centre 15 21 26 10 2 16 9 48 17 34
2017 Federal regulators 36 10 9 0 4 32 9 78 7 19
2017 Compliance, inspection and enforcement 9 22 14 15 32 0 8 34 51 13
2017 Communications or public affairs 19 7 13 7 5 43 6 52 23 101
2017 Access to information and privacy 16 7 13 7 16 34 7 39 39 12
2017 Security 22 32 14 4 5 18 5 70 12 21
2017 Science and technology 16 21 18 7 7 23 8 54 20 1337
2017 Library services 7 23 16 11 9 19 16 45 30 29
2017 Administration and operations 20 22 15 9 9 19 7 56 23 396
2017 Human resources 18 17 16 6 8 27 9 54 22 210
2017 Financial management 14 23 19 8 5 25 6 54 18 196
2017 Procurement 13 22 12 5 4 35 9 63 16 40
2017 Real property 25 19 22 7 9 18 0 53 20 23
2017 Materiel management 16 25 11 10 0 29 10 66 17 16
2017 Information management 11 17 14 16 8 27 8 43 36 73
2017 Information technology 24 17 14 4 2 29 10 67 10 150
2017 Evaluation 0 6 20 24 19 19 12 9 62 15
2017 Data sciences 27 12 11 5 5 27 14 65 16 35
2017 Policy 18 15 18 7 6 29 7 51 20 228
2017 Project management 20 15 20 9 5 24 6 50 21 108
2017 Other services to the public 17 24 15 6 9 25 4 58 21 72
2017 None of the above 22 17 15 6 9 24 7 57 21 281
2014 Client contact centre 27 20 17 5 9 22 0 60 18 42
2014 Federal regulators 12 6 41 6 0 35 0 28 9 31
2014 Compliance, inspection and enforcement 0 21 50 0 7 22 0 27 9 14
2014 Communications or public affairs 17 14 17 3 7 32 9 54 17 107
2014 Security 9 18 12 0 6 49 6 60 13 20
2014 Science and technology 13 20 19 7 9 27 5 49 23 1214
2014 Library services 20 22 10 5 4 21 18 69 15 22
2014 Administration and operations 20 23 18 5 6 23 4 60 16 470
2014 Human resources 25 11 14 2 3 35 10 65 10 186
2014 Financial management 10 13 15 8 4 41 9 46 24 232
2014 Procurement 10 24 20 11 7 24 5 47 25 40
2014 Real property 16 32 22 1 7 18 4 61 11 41
2014 Materiel management 16 13 7 3 9 10 43 61 23 25
2014 Information management 13 20 16 9 8 29 5 50 25 79
2014 Information technology 17 23 16 4 4 31 5 62 12 185
2014 Internal audit 20 0 19 0 0 43 19 52 0 10
2014 Evaluation 11 29 36 6 0 12 6 50 7 17
2014 Other services to the public 14 20 21 8 7 24 6 48 22 178
2014 None of the above 11 21 21 7 4 27 9 50 17 440

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 34 16 0 0 9 4 81 0 23
2020 Federal regulators 40 24 8 6 0 22 0 82 8 15
2020 Compliance, inspection and enforcement 35 35 13 8 8 0 0 71 16 13
2020 Communications or public affairs 40 27 16 4 0 10 4 77 5 111
2020 Access to information and privacy 31 26 0 0 0 43 0 100 0 10
2020 Security 54 28 13 5 0 0 0 82 5 24
2020 Science and technology 28 35 16 9 6 5 1 67 16 1174
2020 Library services 28 40 8 7 4 4 9 78 13 24
2020 Administration and operations 37 31 16 5 2 8 0 74 8 391
2020 Human resources 40 27 14 10 1 8 0 73 12 179
2020 Financial management 43 32 17 4 2 3 0 77 6 200
2020 Procurement 43 26 18 6 2 4 0 73 9 32
2020 Real property 23 34 22 12 10 0 0 57 21 31
2020 Materiel management 27 40 7 18 4 3 0 69 23 17
2020 Information management 44 26 12 2 2 15 0 82 4 54
2020 Information technology 43 33 12 3 3 6 1 80 6 177
2020 Internal audit 50 43 7 0 0 0 0 93 0 14
2020 Evaluation 38 28 16 0 7 11 0 75 7 18
2020 Data sciences 21 44 12 4 0 19 0 80 4 49
2020 Policy 31 32 18 6 1 11 1 71 8 290
2020 Project management 26 35 16 6 4 12 1 70 12 118
2020 Other services to the public 27 30 18 9 2 14 0 67 13 60
2020 None of the above 29 35 16 6 5 8 0 70 12 197
2019 Client contact centre 36 34 16 6 2 8 0 75 9 37
2019 Federal regulators 36 27 5 0 17 14 0 73 20 16
2019 Compliance, inspection and enforcement 31 33 10 0 16 10 0 71 18 18
2019 Communications or public affairs 46 29 9 5 2 9 1 83 7 125
2019 Access to information and privacy 63 37 0 0 0 0 0 100 0 13
2019 Security 50 26 8 10 0 6 0 81 10 29
2019 Science and technology 33 32 15 7 5 7 1 70 14 1499
2019 Library services 42 34 11 6 3 4 0 80 9 28
2019 Administration and operations 38 31 12 8 3 8 0 75 12 407
2019 Human resources 31 34 14 5 4 10 2 74 10 182
2019 Financial management 35 34 15 5 4 5 2 74 10 210
2019 Procurement 46 26 8 5 5 11 0 81 11 44
2019 Real property 36 39 7 13 5 0 0 75 18 44
2019 Materiel management 34 32 13 7 7 8 0 71 15 24
2019 Information management 36 31 13 5 6 8 1 74 12 67
2019 Information technology 43 33 13 1 1 8 1 84 2 176
2019 Internal audit 10 39 20 10 20 0 0 49 30 10
2019 Evaluation 21 23 16 12 20 8 0 48 35 24
2019 Data sciences 39 29 19 4 2 7 0 73 7 71
2019 Policy 30 40 12 7 4 7 0 76 12 293
2019 Project management 41 30 15 5 7 2 0 72 12 113
2019 Other services to the public 39 29 15 7 4 7 0 73 11 80
2019 None of the above 30 34 16 7 6 4 2 68 14 244
2018 Client contact centre 33 40 19 2 6 0 0 73 8 30
2018 Federal regulators 48 6 23 11 6 6 0 57 18 16
2018 Compliance, inspection and enforcement 17 34 9 20 10 9 0 56 34 11
2018 Communications or public affairs 42 33 9 2 4 9 2 84 6 96
2018 Security 31 37 14 0 0 18 0 82 0 13
2018 Science and technology 30 34 16 10 6 5 0 67 16 1096
2018 Library services 24 44 16 8 0 4 4 75 8 25
2018 Administration and operations 29 32 17 8 7 7 1 66 15 322
2018 Human resources 29 39 18 8 2 3 0 71 11 157
2018 Financial management 38 31 19 4 2 5 0 72 7 184
2018 Procurement 33 31 27 7 3 0 0 64 9 45
2018 Real property 34 30 16 7 7 7 0 69 15 21
2018 Materiel management 41 36 12 0 11 0 0 77 11 19
2018 Information management 23 28 26 7 3 12 1 59 12 67
2018 Information technology 30 37 10 4 1 15 3 82 6 131
2018 Internal audit 31 43 8 10 0 8 0 81 11 10
2018 Evaluation 30 30 13 4 22 0 0 60 27 20
2018 Data sciences 20 32 16 9 4 19 0 64 16 33
2018 Policy 26 36 14 7 4 10 2 71 13 210
2018 Project management 32 34 20 6 5 3 0 68 11 110
2018 Other services to the public 41 27 17 10 0 3 2 72 11 51
2018 None of the above 26 30 14 9 9 13 0 64 20 173
2017 Client contact centre 26 28 17 10 5 15 0 63 18 33
2017 Federal regulators 41 38 0 6 4 11 0 88 12 19
2017 Compliance, inspection and enforcement 17 29 7 24 23 0 0 46 47 13
2017 Communications or public affairs 35 29 15 8 4 9 0 71 13 101
2017 Access to information and privacy 37 7 36 7 0 7 7 51 8 12
2017 Security 41 41 9 4 5 0 0 82 9 21
2017 Science and technology 30 36 14 6 5 8 1 73 12 1334
2017 Library services 18 59 11 7 3 3 0 79 10 29
2017 Administration and operations 31 35 14 7 6 7 0 71 14 396
2017 Human resources 36 32 14 6 6 7 0 73 12 209
2017 Financial management 27 35 18 7 1 10 1 70 9 195
2017 Procurement 35 29 23 0 6 4 2 69 6 40
2017 Real property 37 22 31 7 0 3 0 61 7 23
2017 Materiel management 35 25 15 15 0 10 0 67 16 16
2017 Information management 30 29 15 11 6 8 1 65 19 73
2017 Information technology 43 28 18 1 2 7 1 78 3 150
2017 Evaluation 12 18 45 13 13 0 0 29 25 15
2017 Data sciences 29 39 11 0 5 11 5 81 6 35
2017 Policy 27 33 18 7 5 9 0 67 13 228
2017 Project management 32 32 18 5 4 6 2 70 10 108
2017 Other services to the public 38 36 13 5 4 3 3 78 9 72
2017 None of the above 34 25 16 9 6 9 0 65 16 282
2014 Client contact centre 34 21 26 7 3 9 0 60 12 42
2014 Federal regulators 28 29 21 6 0 16 0 67 7 31
2014 Compliance, inspection and enforcement 14 42 22 7 7 7 0 61 15 14
2014 Communications or public affairs 32 30 20 4 3 10 2 70 7 107
2014 Security 12 70 9 3 3 3 0 84 6 20
2014 Science and technology 25 38 16 6 6 8 0 69 13 1212
2014 Library services 38 31 13 9 0 9 0 76 10 22
2014 Administration and operations 31 32 17 5 4 11 1 71 9 470
2014 Human resources 43 29 13 4 2 9 0 79 7 186
2014 Financial management 20 26 19 3 3 28 1 65 9 232
2014 Procurement 29 32 12 8 4 15 0 71 15 40
2014 Real property 33 29 22 4 2 8 2 69 7 41
2014 Materiel management 26 58 3 4 6 3 0 86 11 25
2014 Information management 24 32 19 10 3 11 1 64 14 79
2014 Information technology 28 27 22 5 3 15 1 66 9 185
2014 Internal audit 29 62 9 0 0 0 0 91 0 10
2014 Evaluation 17 41 24 18 0 0 0 58 18 17
2014 Other services to the public 19 37 22 7 6 8 1 62 14 178
2014 None of the above 20 30 22 7 3 15 3 61 12 441
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 15
2020 Access to information and privacy 0 100 10
2020 Science and technology 7 93 1172
2020 Library services 0 100 24
2020 Administration and operations 6 94 391
2020 Human resources 7 93 177
2020 Financial management 4 96 201
2020 Information technology 5 95 177
2020 Internal audit 0 100 14
2020 Policy 7 93 289
2020 Project management 6 94 118
2020 None of the above 10 90 197
2019 Communications or public affairs 4 96 125
2019 Access to information and privacy 0 100 12
2019 Science and technology 7 93 1500
2019 Administration and operations 8 92 407
2019 Human resources 7 93 181
2019 Financial management 7 93 211
2019 Information management 6 94 67
2019 Evaluation 19 81 25
2019 Policy 8 92 294
2019 Project management 9 91 112
2019 Other services to the public 7 93 80
2019 None of the above 10 90 244
2018 Security 0 100 13
2018 Science and technology 6 94 1089
2018 Library services 0 100 25
2018 Administration and operations 10 90 323
2018 Human resources 5 95 158
2018 Financial management 8 92 184
2018 Information management 7 93 67
2018 Information technology 3 97 129
2018 Evaluation 22 78 20
2018 Policy 6 94 211
2018 Project management 6 94 110
2018 Other services to the public 10 90 51
2018 None of the above 7 93 173

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 52 48 81
2020 Administration and operations 41 59 23
2020 Human resources 54 46 13
2020 Policy 25 75 20
2020 None of the above 25 75 19
2019 Science and technology 40 60 104
2019 Administration and operations 39 61 33
2019 Human resources 37 63 14
2019 Financial management 34 66 14
2019 Policy 35 65 23
2019 None of the above 44 56 24
2018 Science and technology 43 57 68
2018 Administration and operations 43 57 30
2018 Policy 50 50 14
2018 None of the above 50 50 11

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 61 39 81
2020 Administration and operations 64 36 23
2020 Policy 76 24 20
2019 Science and technology 71 29 104
2019 Administration and operations 66 34 33
2019 Policy 78 22 23
2019 None of the above 70 30 24
2018 Science and technology 68 32 68
2018 Administration and operations 74 26 30

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 9 91 81
2020 Information technology 0 100 10
2019 Science and technology 4 96 104
2019 Administration and operations 0 100 33
2019 Human resources 0 100 14
2019 Financial management 0 100 14
2018 Administration and operations 0 100 30
2018 Financial management 0 100 12
2018 Policy 0 100 14

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 0 100 81
2020 Administration and operations 0 100 23
2020 Human resources 0 100 13
2020 Information technology 0 100 10
2020 Policy 0 100 20
2020 None of the above 0 100 19
2019 Science and technology 0 100 104
2019 Administration and operations 0 100 33
2019 Human resources 0 100 14
2019 Financial management 0 100 14
2019 Policy 0 100 23
2019 None of the above 0 100 24
2018 Science and technology 0 100 68
2018 Administration and operations 0 100 30
2018 Financial management 0 100 12
2018 Policy 0 100 14
2018 None of the above 0 100 11

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 13
2020 Information technology 0 100 10
2018 Science and technology 14 86 68
2018 Policy 0 100 14

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 10
2020 Policy 0 100 20
2019 Administration and operations 0 100 33
2019 Human resources 0 100 14
2019 Financial management 0 100 14
2018 Policy 0 100 14
2018 None of the above 0 100 11

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 81
2020 Human resources 0 100 13
2019 Science and technology 10 90 104
2019 Policy 0 100 23
2018 Science and technology 7 93 68
2018 Policy 0 100 14

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 22 78 81
2020 Administration and operations 34 66 23
2020 Policy 30 70 20
2019 Science and technology 21 79 103
2019 Administration and operations 28 72 32
2019 Financial management 56 44 14
2019 None of the above 34 66 24
2018 Science and technology 25 75 68
2018 Administration and operations 23 77 30

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 21 79 81
2020 Administration and operations 30 70 23
2020 Information technology 52 48 10
2019 Science and technology 18 82 103
2019 Administration and operations 17 83 32
2019 Financial management 36 64 14
2019 Policy 22 78 23
2018 Science and technology 21 79 68
2018 Administration and operations 22 78 30
2018 Policy 43 57 14

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 14 86 81
2020 Administration and operations 25 75 23
2019 Science and technology 10 90 103
2019 Administration and operations 22 78 32
2018 Science and technology 16 84 68
2018 None of the above 0 100 11

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 81
2020 Information technology 0 100 10
2020 Policy 0 100 20
2020 None of the above 0 100 19
2019 Human resources 0 100 14
2019 None of the above 0 100 24
2018 Science and technology 11 89 68
2018 Financial management 0 100 12

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 36 64 81
2020 Administration and operations 21 79 23
2020 Human resources 39 61 13
2020 Information technology 0 100 10
2020 Policy 41 59 20
2020 None of the above 29 71 19
2019 Science and technology 27 73 103
2019 Administration and operations 36 64 32
2019 Human resources 50 50 14
2019 Financial management 42 58 14
2019 Policy 39 61 23
2019 None of the above 29 71 24
2018 Science and technology 25 75 68
2018 Administration and operations 46 54 30
2018 Policy 43 57 14

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 40 60 81
2020 Administration and operations 37 63 23
2020 Policy 40 60 20
2020 None of the above 50 50 19
2019 Science and technology 47 53 103
2019 Administration and operations 25 75 32
2019 Policy 26 74 23
2019 None of the above 24 76 24
2018 Science and technology 35 65 68
2018 Administration and operations 26 74 30

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 23
2020 Information technology 0 100 10
2019 Financial management 0 100 14
2019 None of the above 0 100 24
2018 Science and technology 0 100 68
2018 Financial management 0 100 12
2018 Policy 0 100 14
2018 None of the above 0 100 11

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 23
2020 Information technology 0 100 10
2020 None of the above 0 100 19
2019 Administration and operations 0 100 32
2019 Human resources 0 100 14
2019 Financial management 0 100 14
2019 None of the above 0 100 24
2018 Financial management 0 100 12
2018 Policy 0 100 14
2018 None of the above 0 100 11

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 6 94 81
2020 Information technology 0 100 10
2020 Policy 0 100 20
2019 Science and technology 8 92 103
2019 Administration and operations 15 85 32
2019 Human resources 0 100 14
2018 Financial management 0 100 12
2018 None of the above 0 100 11

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 12 88 81
2020 Human resources 46 54 13
2019 Science and technology 13 87 103
2018 Science and technology 11 89 68
2018 Administration and operations 17 83 30

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 13
2020 Information technology 0 100 10
2020 Policy 0 100 20
2020 None of the above 0 100 19
2019 Science and technology 0 100 103
2019 Administration and operations 0 100 32
2019 Human resources 0 100 14
2019 Financial management 0 100 14
2019 Policy 0 100 23
2018 Science and technology 0 100 68
2018 Administration and operations 0 100 30
2018 Financial management 0 100 12
2018 Policy 0 100 14
2018 None of the above 0 100 11

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 81
2020 Administration and operations 34 66 23
2019 Science and technology 7 93 103
2019 Administration and operations 20 80 32
2018 Science and technology 7 93 68
2018 Administration and operations 23 77 30

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 0 100 81
2020 Administration and operations 0 100 23
2020 Human resources 0 100 13
2020 Information technology 0 100 10
2020 Policy 0 100 20
2020 None of the above 0 100 19
2019 Administration and operations 0 100 32
2019 Human resources 0 100 14
2019 Financial management 0 100 14
2019 Policy 0 100 23
2018 Administration and operations 0 100 30
2018 Financial management 0 100 12
2018 Policy 0 100 14
2018 None of the above 0 100 11

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 17 83 81
2019 Science and technology 12 88 103
2019 Administration and operations 14 86 32
2019 None of the above 20 80 24
2018 Science and technology 17 83 68
2018 Policy 0 100 14

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 19 81 81
2020 Administration and operations 28 72 23
2020 Human resources 54 46 13
2019 Science and technology 35 65 103
2019 Administration and operations 20 80 32
2019 None of the above 31 69 24
2018 Science and technology 27 73 68
2018 Administration and operations 31 69 30
2018 Policy 37 63 14

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 81
2019 Science and technology 14 86 103
2018 Science and technology 22 78 68
2018 Financial management 0 100 12

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 7 93 103
2019 Human resources 0 100 14
2019 Financial management 0 100 14

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 81
2020 Administration and operations 25 75 23
2020 Human resources 0 100 13
2019 Science and technology 19 81 103
2018 Science and technology 16 84 68
2018 Financial management 0 100 12

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 0 100 20
2019 Science and technology 5 95 103
2019 Human resources 0 100 14
2019 Financial management 0 100 14
2018 Financial management 0 100 12

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 13
2019 Science and technology 6 94 103
2019 Human resources 0 100 14
2019 Financial management 0 100 14
2018 Financial management 0 100 12
2018 Policy 0 100 14

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 7 93 81
2020 Information technology 0 100 10
2019 Science and technology 6 94 103
2019 Human resources 0 100 14
2019 Policy 23 77 22
2018 Science and technology 8 92 68
2018 None of the above 0 100 11

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 7 93 81
2019 Science and technology 10 90 103
2019 Administration and operations 0 100 32
2019 Human resources 0 100 14
2018 Science and technology 11 89 68
2018 Financial management 0 100 12

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 67 33 81
2020 Administration and operations 38 62 23
2020 Policy 65 35 20
2020 None of the above 53 47 19
2019 Science and technology 45 55 103
2019 Administration and operations 52 48 32
2019 Human resources 62 38 14
2019 Financial management 51 49 14
2019 Policy 54 46 22
2019 None of the above 49 51 24
2018 Science and technology 49 51 68
2018 Administration and operations 56 44 30
2018 Policy 42 58 14
2018 None of the above 47 53 11

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 13
2018 Administration and operations 0 100 28
2018 Financial management 0 100 12

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 21 79 89
2018 Science and technology 14 86 66

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 13
2019 Science and technology 0 100 89
2019 Human resources 0 100 14
2018 Policy 0 100 14

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 13
2019 Human resources 0 100 14
2019 Financial management 0 100 13
2018 Financial management 0 100 12
2018 Policy 0 100 14

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 7 93 89
2019 Human resources 0 100 14
2019 Financial management 0 100 13
2018 Financial management 0 100 12

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 13
2018 Financial management 0 100 12
2018 Policy 0 100 14

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Financial management 0 100 12

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 9 91 89
2018 Science and technology 18 82 66
2018 Administration and operations 30 70 28

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 8 92 89
2018 Science and technology 13 87 66

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 54 46 13
2019 Science and technology 28 72 89
2019 Financial management 47 53 13
2018 Science and technology 27 73 66
2018 Administration and operations 44 56 28
2018 Policy 0 100 14

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 13
2019 Science and technology 5 95 89
2019 Human resources 0 100 14
2018 Financial management 0 100 12
2018 Policy 0 100 14

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 61 39 13
2019 Science and technology 40 60 89
2019 Human resources 35 65 14
2019 Financial management 62 38 13
2018 Science and technology 40 60 66
2018 Administration and operations 39 61 28

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 13
2019 Science and technology 0 100 89
2019 Human resources 0 100 14
2018 Financial management 0 100 12
2018 Policy 0 100 14

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 63 37 89
2019 Human resources 56 44 14
2019 Financial management 62 38 13
2018 Science and technology 67 33 66
2018 Administration and operations 63 37 28
2018 Financial management 47 53 12
2018 Policy 50 50 14

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 89
2019 Human resources 0 100 14
2019 Financial management 0 100 13
2018 Financial management 0 100 12
2018 Policy 0 100 14

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 9 91 89
2018 Science and technology 18 82 66
2018 Financial management 0 100 12

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 13 27 0 0 25 14 56 0 22
2020 Federal regulators 29 15 28 0 0 22 7 61 0 14
2020 Compliance, inspection and enforcement 27 28 15 8 8 0 14 64 19 13
2020 Communications or public affairs 15 16 14 1 2 42 11 65 5 111
2020 Access to information and privacy 16 8 18 0 0 49 9 56 0 10
2020 Security 41 12 22 0 0 18 8 71 0 24
2020 Science and technology 16 23 21 5 4 27 4 56 14 1175
2020 Library services 21 21 20 0 0 35 4 68 0 23
2020 Administration and operations 24 19 20 3 2 27 5 63 8 392
2020 Human resources 22 19 16 4 1 36 2 67 8 178
2020 Financial management 25 17 20 3 2 28 5 63 7 199
2020 Procurement 17 18 31 6 0 20 8 49 8 33
2020 Real property 14 31 26 0 5 22 2 59 6 31
2020 Materiel management 27 6 38 6 9 11 3 38 17 17
2020 Information management 30 13 13 0 0 29 14 76 0 54
2020 Information technology 25 20 12 2 2 34 6 74 5 177
2020 Internal audit 15 35 14 0 0 21 14 79 0 14
2020 Evaluation 16 22 0 6 11 44 0 70 30 18
2020 Data sciences 18 26 14 4 0 34 3 71 6 50
2020 Policy 14 18 17 3 3 40 4 58 11 290
2020 Project management 12 15 24 4 2 33 10 48 10 118
2020 Other services to the public 15 23 18 11 1 26 4 56 18 60
2020 None of the above 15 22 18 3 5 32 5 59 13 196
2019 Client contact centre 26 12 25 3 0 24 10 58 4 37
2019 Federal regulators 30 20 5 5 12 14 13 69 24 16
2019 Compliance, inspection and enforcement 15 11 25 0 16 27 5 39 24 18
2019 Communications or public affairs 13 12 15 4 1 44 12 55 10 125
2019 Access to information and privacy 21 15 29 0 0 34 0 55 0 13
2019 Security 33 17 24 3 0 23 0 65 5 29
2019 Science and technology 20 17 19 5 4 28 8 57 14 1502
2019 Library services 0 17 29 0 3 34 17 34 6 28
2019 Administration and operations 25 17 21 3 4 25 5 60 10 406
2019 Human resources 17 24 19 4 4 26 7 61 11 182
2019 Financial management 18 21 16 5 3 31 7 62 12 211
2019 Procurement 25 18 23 0 2 27 4 63 3 44
2019 Real property 26 25 18 6 0 19 5 68 7 44
2019 Materiel management 13 27 20 0 10 19 11 56 15 24
2019 Information management 22 17 27 4 0 23 8 56 5 67
2019 Information technology 23 15 22 1 2 28 9 60 5 177
2019 Internal audit 0 10 20 0 20 39 10 20 40 10
2019 Evaluation 19 8 27 7 15 23 0 36 30 25
2019 Data sciences 23 25 14 1 3 25 9 72 7 69
2019 Policy 16 15 23 2 3 35 5 52 8 294
2019 Project management 20 16 24 1 6 28 5 54 10 113
2019 Other services to the public 23 27 16 2 6 23 4 68 11 80
2019 None of the above 20 14 22 4 4 27 10 54 12 244
2018 Client contact centre 28 40 11 3 3 8 6 80 7 30
2018 Federal regulators 43 12 22 6 0 17 0 66 7 16
2018 Compliance, inspection and enforcement 9 34 20 0 20 17 0 52 24 11
2018 Communications or public affairs 19 11 24 0 3 32 11 53 5 96
2018 Security 38 7 22 7 0 25 0 61 10 13
2018 Science and technology 18 21 24 4 3 26 3 56 10 1097
2018 Library services 8 24 25 4 0 36 4 52 6 25
2018 Administration and operations 25 20 20 4 5 22 4 60 12 322
2018 Human resources 21 22 21 3 1 27 4 62 7 157
2018 Financial management 21 22 23 3 0 22 8 61 6 185
2018 Procurement 21 11 30 8 3 19 8 44 15 45
2018 Real property 30 14 25 4 7 15 6 55 13 21
2018 Materiel management 31 17 37 0 0 8 7 57 0 20
2018 Information management 17 15 41 3 3 20 1 40 7 67
2018 Information technology 16 21 14 1 2 43 3 69 6 129
2018 Internal audit 10 0 42 18 0 18 12 15 25 10
2018 Evaluation 13 8 21 0 22 31 4 33 34 20
2018 Data sciences 7 13 22 2 4 26 25 42 13 33
2018 Policy 15 13 18 2 3 41 9 54 11 211
2018 Project management 24 16 19 2 3 31 5 63 7 110
2018 Other services to the public 22 14 23 5 3 28 3 53 13 51
2018 None of the above 15 15 22 6 6 26 10 46 19 172
2017 Client contact centre 20 16 34 2 0 21 6 50 3 34
2017 Federal regulators 32 20 5 0 5 24 14 84 7 18
2017 Compliance, inspection and enforcement 24 14 23 7 23 0 8 42 33 13
2017 Communications or public affairs 17 7 17 2 2 49 6 54 8 101
2017 Access to information and privacy 16 20 16 0 0 41 7 69 0 12
2017 Security 32 45 5 0 0 13 5 94 0 21
2017 Science and technology 18 21 18 3 2 31 7 62 9 1336
2017 Library services 7 26 23 0 0 40 4 59 0 29
2017 Administration and operations 22 21 19 3 2 24 8 64 8 396
2017 Human resources 22 16 14 3 2 35 8 68 8 210
2017 Financial management 15 26 18 3 3 29 6 64 9 196
2017 Procurement 18 10 16 2 2 41 11 58 9 40
2017 Real property 29 15 22 3 6 24 0 58 13 23
2017 Materiel management 26 35 5 0 0 29 4 92 0 16
2017 Information management 17 17 23 4 4 24 12 53 12 73
2017 Information technology 21 19 13 1 1 36 9 72 4 149
2017 Evaluation 0 26 31 5 19 13 6 32 30 15
2017 Data sciences 18 23 4 2 5 34 14 78 14 35
2017 Policy 17 16 15 2 2 41 7 63 8 228
2017 Project management 21 18 21 3 1 30 6 60 7 108
2017 Other services to the public 18 25 15 0 6 26 9 67 10 72
2017 None of the above 23 17 17 2 4 28 8 63 10 281
2014 Client contact centre 27 22 21 3 0 26 2 67 5 42
2014 Federal regulators 19 10 21 9 0 41 0 49 15 31
2014 Compliance, inspection and enforcement 14 14 35 0 7 29 0 40 10 14
2014 Communications or public affairs 18 14 15 0 0 44 9 67 0 107
2014 Security 15 15 9 3 6 49 3 63 18 20
2014 Science and technology 14 21 19 5 2 33 6 58 11 1215
2014 Library services 15 27 14 5 0 30 9 69 8 22
2014 Administration and operations 21 22 22 2 1 29 4 64 4 470
2014 Human resources 32 18 10 2 2 27 10 78 6 186
2014 Financial management 10 10 25 3 1 44 7 41 9 232
2014 Procurement 12 9 30 9 8 24 7 31 26 40
2014 Real property 18 29 22 5 4 22 0 60 12 41
2014 Materiel management 16 11 5 3 8 58 0 62 26 25
2014 Information management 13 14 23 2 10 33 4 43 20 79
2014 Information technology 26 14 14 1 2 36 8 69 5 185
2014 Internal audit 20 0 9 0 0 43 28 68 0 10
2014 Evaluation 11 35 36 6 0 12 0 53 7 17
2014 Other services to the public 14 25 20 1 4 28 7 60 8 177
2014 None of the above 13 19 22 3 2 33 8 55 8 441

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 29 16 5 0 16 4 74 6 23
2020 Federal regulators 46 26 8 6 0 14 0 84 7 15
2020 Compliance, inspection and enforcement 35 42 6 8 8 0 0 77 16 13
2020 Communications or public affairs 37 33 13 2 2 9 4 81 4 111
2020 Access to information and privacy 31 26 9 0 0 34 0 87 0 10
2020 Security 54 32 14 0 0 0 0 86 0 24
2020 Science and technology 30 35 18 6 3 8 1 71 9 1173
2020 Library services 32 36 28 0 0 4 0 71 0 24
2020 Administration and operations 38 30 17 4 1 9 0 75 6 388
2020 Human resources 43 29 15 4 1 9 0 79 5 178
2020 Financial management 45 26 17 2 1 7 0 77 4 198
2020 Procurement 39 28 23 6 0 4 0 70 6 33
2020 Real property 26 52 18 0 5 0 0 77 5 31
2020 Materiel management 27 21 31 10 9 3 0 49 19 17
2020 Information management 46 31 12 0 0 10 2 87 0 54
2020 Information technology 43 35 11 2 2 7 1 85 4 175
2020 Internal audit 51 35 14 0 0 0 0 86 0 14
2020 Evaluation 38 33 16 0 7 6 0 76 7 18
2020 Data sciences 25 42 10 5 0 18 0 82 6 50
2020 Policy 32 31 18 6 3 10 1 70 9 288
2020 Project management 27 36 15 6 2 12 2 74 9 118
2020 Other services to the public 29 37 18 4 3 8 0 72 8 60
2020 None of the above 32 35 16 4 6 6 1 72 10 197
2019 Client contact centre 38 24 26 3 0 10 0 68 3 37
2019 Federal regulators 43 33 0 11 7 7 0 81 19 16
2019 Compliance, inspection and enforcement 27 35 5 5 17 11 0 69 25 17
2019 Communications or public affairs 45 32 8 2 2 9 3 87 3 125
2019 Access to information and privacy 70 30 0 0 0 0 0 100 0 13
2019 Security 51 22 14 13 0 0 0 73 13 29
2019 Science and technology 37 31 15 5 3 9 1 75 8 1501
2019 Library services 37 36 14 3 3 7 0 79 6 28
2019 Administration and operations 40 30 13 4 2 10 0 79 6 407
2019 Human resources 33 30 15 5 3 12 2 73 9 181
2019 Financial management 36 33 15 4 2 8 2 76 7 210
2019 Procurement 49 21 17 0 2 11 0 78 3 43
2019 Real property 39 31 17 6 0 7 0 75 6 44
2019 Materiel management 38 32 13 4 6 8 0 75 11 24
2019 Information management 38 30 15 4 2 11 1 77 6 67
2019 Information technology 45 29 11 2 2 10 1 83 5 177
2019 Internal audit 29 20 20 10 20 0 0 49 30 10
2019 Evaluation 25 29 21 4 12 8 0 59 18 23
2019 Data sciences 36 34 13 1 2 11 2 81 3 71
2019 Policy 33 38 16 4 1 8 0 78 5 292
2019 Project management 41 29 17 1 7 5 1 74 8 113
2019 Other services to the public 40 30 13 6 3 7 0 76 10 80
2019 None of the above 31 32 17 6 5 7 2 70 11 244
2018 Client contact centre 28 46 15 3 3 3 3 78 6 30
2018 Federal regulators 48 17 12 11 0 12 0 74 12 16
2018 Compliance, inspection and enforcement 25 37 9 9 10 9 0 68 22 11
2018 Communications or public affairs 41 32 15 0 3 6 3 80 3 96
2018 Security 53 22 7 0 0 18 0 91 0 13
2018 Science and technology 32 34 19 5 2 7 1 72 8 1095
2018 Library services 32 41 16 4 0 8 0 79 4 25
2018 Administration and operations 36 31 19 1 4 8 1 73 6 323
2018 Human resources 32 43 16 2 2 5 1 80 4 157
2018 Financial management 38 29 21 2 0 8 2 75 3 186
2018 Procurement 45 26 22 3 3 0 2 72 6 45
2018 Real property 38 33 16 0 7 7 0 76 7 21
2018 Materiel management 44 43 9 0 0 3 0 90 0 20
2018 Information management 24 30 28 4 1 12 0 62 6 67
2018 Information technology 39 34 14 1 2 10 0 81 4 130
2018 Internal audit 31 43 8 10 0 8 0 81 11 10
2018 Evaluation 39 35 0 0 22 0 4 77 23 20
2018 Data sciences 7 39 22 2 4 23 2 62 8 33
2018 Policy 28 37 16 4 3 10 2 74 8 211
2018 Project management 37 37 17 3 1 6 0 78 4 110
2018 Other services to the public 49 20 15 6 3 5 2 73 10 51
2018 None of the above 31 28 20 7 4 10 0 66 12 169
2017 Client contact centre 26 37 18 2 3 15 0 73 5 33
2017 Federal regulators 36 34 0 0 4 26 0 94 6 19
2017 Compliance, inspection and enforcement 32 14 23 14 16 0 0 46 31 13
2017 Communications or public affairs 40 32 11 2 2 10 2 83 4 101
2017 Access to information and privacy 30 27 16 0 0 20 7 78 0 12
2017 Security 47 40 5 0 0 9 0 95 0 21
2017 Science and technology 35 36 14 3 2 10 1 80 5 1333
2017 Library services 24 63 7 0 0 6 0 92 0 29
2017 Administration and operations 37 35 14 4 2 8 1 78 6 395
2017 Human resources 42 30 10 2 3 12 2 83 6 210
2017 Financial management 32 38 14 2 1 12 1 80 3 193
2017 Procurement 40 13 21 2 2 17 5 68 5 40
2017 Real property 37 25 13 3 6 16 0 73 12 23
2017 Materiel management 35 55 10 0 0 0 0 90 0 16
2017 Information management 31 34 19 1 4 7 4 73 6 73
2017 Information technology 38 34 11 3 1 12 1 83 5 149
2017 Evaluation 6 49 19 6 13 6 0 59 20 15
2017 Data sciences 30 37 9 0 7 17 0 80 9 35
2017 Policy 33 33 16 2 2 14 0 77 4 227
2017 Project management 32 38 16 5 0 7 1 77 5 108
2017 Other services to the public 41 33 7 1 5 6 7 84 7 72
2017 None of the above 36 30 17 3 3 9 2 74 7 279
2014 Client contact centre 32 27 15 3 0 20 2 76 4 42
2014 Federal regulators 34 33 21 0 0 13 0 76 0 31
2014 Compliance, inspection and enforcement 21 36 21 0 7 15 0 67 8 14
2014 Communications or public affairs 37 32 17 0 1 11 1 79 1 107
2014 Security 15 61 14 3 0 6 0 82 3 20
2014 Science and technology 28 37 17 5 2 10 0 73 8 1215
2014 Library services 38 27 21 5 0 9 0 72 5 22
2014 Administration and operations 35 30 20 2 0 12 1 75 2 470
2014 Human resources 47 26 13 2 1 10 1 82 4 186
2014 Financial management 21 30 21 4 1 22 1 67 6 232
2014 Procurement 30 28 12 9 6 12 2 68 18 40
2014 Real property 39 24 21 4 4 9 0 69 8 41
2014 Materiel management 29 53 7 3 0 7 0 89 4 25
2014 Information management 28 25 16 5 5 19 1 67 13 79
2014 Information technology 39 25 13 3 2 18 1 79 6 185
2014 Internal audit 50 31 19 0 0 0 0 81 0 10
2014 Evaluation 23 41 24 6 0 6 0 68 6 17
2014 Other services to the public 22 41 17 3 3 12 1 73 7 177
2014 None of the above 22 34 20 3 2 17 3 69 5 441

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Science and technology 9 21 39 10 21 0 0 30 31 20
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 23 8 17 9 0 5 65 27 23
2020 Federal regulators 40 39 14 0 0 0 6 85 0 15
2020 Compliance, inspection and enforcement 49 21 15 0 15 0 0 70 15 13
2020 Communications or public affairs 60 17 11 4 6 0 2 79 10 109
2020 Access to information and privacy 55 18 0 19 8 0 0 74 26 10
2020 Security 34 40 21 0 5 0 0 74 5 24
2020 Science and technology 27 36 22 9 5 0 0 63 15 1178
2020 Library services 8 66 23 0 4 0 0 73 4 24
2020 Administration and operations 39 25 19 8 8 0 1 65 16 390
2020 Human resources 43 28 17 5 7 0 1 72 12 178
2020 Financial management 33 26 22 7 11 0 2 60 18 201
2020 Procurement 22 20 30 16 10 4 0 43 26 33
2020 Real property 30 19 18 22 12 0 0 48 34 31
2020 Materiel management 12 24 40 20 4 0 0 36 24 17
2020 Information management 48 22 6 8 14 0 2 71 22 54
2020 Information technology 37 27 14 12 10 0 0 64 22 176
2020 Internal audit 28 29 29 0 14 0 0 58 14 14
2020 Evaluation 62 16 11 0 10 0 0 78 10 18
2020 Data sciences 58 17 20 2 3 0 0 75 5 50
2020 Policy 49 26 12 7 4 0 2 76 12 291
2020 Project management 37 28 17 11 6 0 2 66 17 118
2020 Other services to the public 46 17 16 8 12 0 1 64 20 60
2020 None of the above 31 23 20 15 9 0 1 55 25 196

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 27 38 4 9 0 0 49 13 23
2020 Federal regulators 32 41 15 12 0 0 0 73 12 15
2020 Compliance, inspection and enforcement 41 31 7 8 14 0 0 71 22 13
2020 Communications or public affairs 37 32 20 7 2 0 1 70 9 111
2020 Access to information and privacy 41 43 15 0 0 0 0 85 0 10
2020 Security 33 38 16 9 4 0 0 71 13 24
2020 Science and technology 36 34 17 8 5 0 1 70 13 1173
2020 Library services 36 49 12 0 4 0 0 85 4 24
2020 Administration and operations 37 33 16 8 4 0 1 72 12 391
2020 Human resources 39 31 19 7 4 0 0 70 11 178
2020 Financial management 36 35 14 9 4 1 2 73 13 201
2020 Procurement 40 31 18 8 2 0 0 71 11 33
2020 Real property 30 38 19 2 10 0 0 68 12 31
2020 Materiel management 39 12 5 34 11 0 0 50 45 16
2020 Information management 54 24 8 7 7 0 0 78 14 54
2020 Information technology 36 27 20 10 7 0 0 63 17 176
2020 Internal audit 20 37 28 7 7 0 0 58 14 14
2020 Evaluation 39 22 23 16 0 0 0 61 16 18
2020 Data sciences 50 23 19 7 0 0 2 74 7 49
2020 Policy 38 34 17 6 4 0 0 73 10 287
2020 Project management 38 31 19 9 2 1 1 71 10 117
2020 Other services to the public 30 44 8 7 11 0 0 74 18 59
2020 None of the above 32 29 20 8 10 1 0 62 18 196
2019 Client contact centre 27 20 15 23 15 0 0 47 37 37
2019 Federal regulators 13 32 23 13 12 0 7 48 27 16
2019 Compliance, inspection and enforcement 12 47 6 11 18 0 7 62 32 17
2019 Communications or public affairs 32 27 18 10 10 0 3 61 20 124
2019 Access to information and privacy 52 21 13 7 0 7 0 78 7 13
2019 Security 40 37 6 9 9 0 0 77 17 29
2019 Science and technology 24 30 23 11 11 0 1 54 23 1502
2019 Library services 26 32 23 4 15 0 0 58 20 28
2019 Administration and operations 29 25 23 11 12 0 0 54 23 408
2019 Human resources 22 27 25 10 13 0 2 51 24 182
2019 Financial management 25 35 20 7 12 0 0 61 19 209
2019 Procurement 34 18 23 12 11 2 0 53 24 44
2019 Real property 10 23 29 15 17 0 5 35 34 44
2019 Materiel management 47 22 10 7 14 0 0 69 21 24
2019 Information management 29 19 22 11 18 0 2 49 29 67
2019 Information technology 32 32 19 7 11 0 0 64 18 177
2019 Internal audit 51 39 0 0 0 0 10 100 0 10
2019 Evaluation 38 35 15 8 4 0 0 73 12 25
2019 Data sciences 37 26 17 11 9 0 0 64 19 71
2019 Policy 27 29 24 10 8 1 1 57 18 291
2019 Project management 23 28 25 7 15 0 1 52 23 113
2019 Other services to the public 31 31 15 12 10 1 0 63 22 80
2019 None of the above 28 25 21 10 14 1 1 55 24 243
2018 Client contact centre 17 32 8 24 19 0 0 49 43 30
2018 Federal regulators 23 23 24 11 20 0 0 46 31 16
2018 Compliance, inspection and enforcement 18 26 19 21 17 0 0 44 38 11
2018 Communications or public affairs 25 26 17 17 14 0 1 52 31 96
2018 Security 16 38 22 7 16 0 0 54 24 13
2018 Science and technology 20 30 23 13 13 0 1 50 26 1095
2018 Library services 8 49 20 12 12 0 0 56 24 25
2018 Administration and operations 21 30 18 15 16 0 1 51 31 322
2018 Human resources 23 36 17 10 13 0 1 59 23 157
2018 Financial management 25 27 22 7 17 1 1 53 24 186
2018 Procurement 29 25 18 11 16 0 2 55 27 44
2018 Real property 10 30 13 25 23 0 0 39 48 21
2018 Materiel management 37 19 23 15 6 0 0 56 21 20
2018 Information management 24 20 20 17 18 1 0 44 35 67
2018 Information technology 39 23 15 13 9 0 0 63 22 131
2018 Evaluation 26 30 18 17 9 0 0 56 26 20
2018 Data sciences 23 28 21 17 11 0 0 51 28 32
2018 Policy 21 25 24 13 14 0 1 47 28 211
2018 Project management 27 23 14 19 17 0 1 50 36 110
2018 Other services to the public 39 19 21 13 5 2 2 61 18 51
2018 None of the above 25 22 24 11 17 1 0 48 28 172
2017 Client contact centre 16 25 15 25 13 0 5 44 40 34
2017 Federal regulators 35 16 14 16 19 0 0 51 35 19
2017 Compliance, inspection and enforcement 24 29 9 7 24 0 8 57 34 13
2017 Communications or public affairs 23 22 25 15 15 0 1 45 30 100
2017 Access to information and privacy 14 21 13 7 45 0 0 35 52 12
2017 Security 9 24 27 14 26 0 0 33 40 20
2017 Science and technology 22 27 21 14 14 1 1 51 28 1335
2017 Library services 28 34 18 6 14 0 0 62 20 29
2017 Administration and operations 22 27 19 13 17 0 1 50 31 396
2017 Human resources 19 28 18 17 18 0 0 47 35 209
2017 Financial management 24 23 18 19 14 0 1 48 34 196
2017 Procurement 21 29 15 17 18 0 0 50 35 39
2017 Real property 25 16 22 21 16 0 0 41 37 23
2017 Materiel management 35 20 5 14 25 0 0 55 39 16
2017 Information management 26 23 24 15 10 1 1 50 25 73
2017 Information technology 31 21 19 13 12 1 4 55 26 150
2017 Evaluation 26 50 13 5 6 0 0 76 11 15
2017 Data sciences 25 30 12 16 18 0 0 55 34 35
2017 Policy 24 30 18 14 13 0 0 54 27 227
2017 Project management 28 24 19 9 18 0 2 52 28 108
2017 Other services to the public 21 25 25 9 14 5 1 48 24 72
2017 None of the above 25 29 20 12 12 0 3 56 24 283

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 17 25 36 12 9 0 0 42 22 23
2020 Federal regulators 6 42 14 32 6 0 0 48 38 15
2020 Compliance, inspection and enforcement 13 44 15 22 7 0 0 57 28 13
2020 Communications or public affairs 21 29 21 16 13 1 0 50 29 111
2020 Access to information and privacy 31 26 17 26 0 0 0 57 26 10
2020 Security 28 20 29 10 13 0 0 48 23 24
2020 Science and technology 21 29 27 15 8 0 1 50 23 1176
2020 Library services 20 39 21 16 4 0 0 59 20 24
2020 Administration and operations 23 27 28 14 8 0 0 50 22 390
2020 Human resources 20 28 25 18 8 0 1 48 26 178
2020 Financial management 12 31 27 16 14 0 0 43 30 201
2020 Procurement 8 45 19 23 5 0 0 53 28 33
2020 Real property 24 29 23 12 12 0 0 53 24 31
2020 Materiel management 27 33 18 15 8 0 0 60 23 16
2020 Information management 38 35 16 7 5 0 0 73 11 53
2020 Information technology 19 25 25 20 11 0 0 44 31 177
2020 Internal audit 29 21 28 15 7 0 0 50 21 14
2020 Evaluation 39 18 27 11 0 6 0 60 12 18
2020 Data sciences 42 23 16 13 5 0 0 66 18 50
2020 Policy 12 25 26 23 14 0 0 37 37 290
2020 Project management 12 34 25 11 19 0 0 45 30 118
2020 Other services to the public 21 20 30 18 10 0 0 41 28 60
2020 None of the above 18 29 26 18 9 0 0 46 28 197
2019 Client contact centre 24 25 37 3 12 0 0 49 14 37
2019 Federal regulators 19 30 20 17 14 0 0 49 31 16
2019 Compliance, inspection and enforcement 21 32 26 15 6 0 0 53 21 18
2019 Communications or public affairs 19 29 32 14 5 0 2 48 19 125
2019 Access to information and privacy 52 35 0 13 0 0 0 87 13 13
2019 Security 30 29 27 8 6 0 0 59 14 29
2019 Science and technology 26 30 23 13 7 0 0 56 20 1503
2019 Library services 27 30 26 11 6 0 0 57 17 28
2019 Administration and operations 25 34 21 12 8 1 0 59 20 408
2019 Human resources 27 26 25 14 7 1 1 53 22 182
2019 Financial management 22 29 25 17 7 0 0 52 24 210
2019 Procurement 19 39 15 19 4 0 4 60 24 44
2019 Real property 24 19 35 12 8 0 2 44 20 44
2019 Materiel management 33 40 20 4 3 0 0 73 7 24
2019 Information management 29 32 21 11 3 0 3 63 15 67
2019 Information technology 22 31 27 11 9 0 0 53 20 177
2019 Internal audit 40 10 19 20 10 0 0 51 30 10
2019 Evaluation 35 31 19 16 0 0 0 66 16 25
2019 Data sciences 38 28 17 14 2 0 0 67 17 70
2019 Policy 21 29 28 15 6 0 0 50 22 293
2019 Project management 19 36 30 10 6 0 0 54 16 112
2019 Other services to the public 25 36 16 15 6 1 0 62 22 80
2019 None of the above 28 28 24 10 8 1 1 56 19 243
2018 Client contact centre 22 31 28 11 8 0 0 53 19 30
2018 Federal regulators 18 11 28 23 20 0 0 29 42 16
2018 Compliance, inspection and enforcement 9 34 26 20 11 0 0 43 31 11
2018 Communications or public affairs 20 31 24 17 7 0 1 51 25 96
2018 Security 15 47 24 7 7 0 0 62 14 13
2018 Science and technology 20 31 26 14 9 0 0 51 23 1096
2018 Library services 20 23 37 12 8 0 0 43 20 25
2018 Administration and operations 21 26 28 14 10 0 1 47 24 324
2018 Human resources 20 25 26 17 11 0 0 45 28 157
2018 Financial management 26 32 21 12 8 0 0 59 20 186
2018 Procurement 14 43 18 16 10 0 0 56 26 44
2018 Real property 23 26 28 6 16 0 0 49 23 21
2018 Materiel management 31 34 29 3 3 0 0 64 7 20
2018 Information management 38 24 16 16 6 1 0 62 22 67
2018 Information technology 18 31 26 14 11 0 0 49 25 131
2018 Evaluation 13 27 43 13 4 0 0 40 17 20
2018 Data sciences 24 40 19 15 3 0 0 64 18 33
2018 Policy 19 27 32 12 9 0 0 46 22 209
2018 Project management 14 29 28 19 10 0 0 42 30 109
2018 Other services to the public 32 35 16 10 5 2 0 69 15 51
2018 None of the above 20 27 25 20 6 0 1 48 27 172
2017 Client contact centre 13 40 18 18 11 0 0 53 29 34
2017 Federal regulators 5 46 43 6 0 0 0 51 6 19
2017 Compliance, inspection and enforcement 38 15 7 23 9 0 8 57 35 13
2017 Communications or public affairs 9 36 32 13 10 0 1 45 23 101
2017 Access to information and privacy 32 28 20 13 6 0 0 60 20 12
2017 Security 22 22 42 13 0 0 0 45 13 21
2017 Science and technology 22 32 26 13 7 0 1 54 20 1335
2017 Library services 19 17 36 16 13 0 0 35 29 29
2017 Administration and operations 24 30 25 13 7 1 1 54 20 395
2017 Human resources 16 27 32 15 10 0 1 43 25 209
2017 Financial management 20 37 24 13 3 0 2 59 17 196
2017 Procurement 25 35 23 2 15 0 0 60 17 40
2017 Real property 18 38 29 16 0 0 0 55 16 23
2017 Materiel management 25 20 35 10 10 0 0 45 20 16
2017 Information management 27 31 23 14 4 0 1 59 18 72
2017 Information technology 21 31 17 14 16 0 1 53 30 149
2017 Evaluation 30 26 37 6 0 0 0 56 6 15
2017 Data sciences 29 35 18 16 2 0 0 63 18 35
2017 Policy 18 27 34 11 9 0 0 45 20 228
2017 Project management 13 37 30 17 3 0 0 50 20 108
2017 Other services to the public 17 35 28 10 10 0 1 53 20 72
2017 None of the above 27 33 21 11 7 0 1 60 18 282

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 12 45 29 0 13 0 0 58 13 23
2020 Federal regulators 15 38 27 15 6 0 0 53 21 14
2020 Compliance, inspection and enforcement 50 21 8 14 7 0 0 72 20 13
2020 Communications or public affairs 31 22 23 15 9 1 0 53 24 111
2020 Access to information and privacy 40 25 19 9 8 0 0 65 16 10
2020 Security 40 30 21 5 5 0 0 70 9 24
2020 Science and technology 32 33 19 10 4 0 1 67 14 1172
2020 Library services 49 31 13 4 4 0 0 80 7 24
2020 Administration and operations 29 35 18 11 6 0 0 64 17 388
2020 Human resources 31 35 20 10 3 0 1 66 14 179
2020 Financial management 20 40 20 9 9 0 2 61 19 201
2020 Procurement 17 46 32 2 2 0 0 64 5 33
2020 Real property 33 28 24 8 5 2 0 63 13 31
2020 Materiel management 34 38 17 4 0 0 8 78 4 16
2020 Information management 54 17 18 5 3 0 2 73 9 53
2020 Information technology 32 27 19 15 7 0 1 60 22 175
2020 Internal audit 35 15 21 28 0 0 0 50 28 14
2020 Evaluation 40 28 16 10 0 6 0 72 11 18
2020 Data sciences 54 22 16 3 0 0 5 80 3 50
2020 Policy 14 24 26 20 16 0 0 38 36 290
2020 Project management 23 39 24 7 7 0 0 62 14 117
2020 Other services to the public 30 23 19 12 15 0 0 54 28 60
2020 None of the above 29 33 19 11 8 0 0 63 19 195
2019 Client contact centre 29 26 26 3 12 0 5 58 16 37
2019 Federal regulators 17 50 14 6 12 0 0 67 18 16
2019 Compliance, inspection and enforcement 42 21 21 10 6 0 0 63 16 18
2019 Communications or public affairs 22 35 20 15 5 0 2 59 20 125
2019 Access to information and privacy 66 21 7 0 6 0 0 87 6 13
2019 Security 50 26 18 3 3 0 0 76 6 28
2019 Science and technology 40 31 16 7 4 0 1 73 11 1496
2019 Library services 37 41 19 0 3 0 0 78 3 28
2019 Administration and operations 30 32 20 9 6 1 2 64 15 405
2019 Human resources 38 32 18 6 5 1 1 71 11 182
2019 Financial management 33 38 16 10 3 0 0 71 13 208
2019 Procurement 31 39 19 4 2 3 2 74 6 44
2019 Real property 34 25 23 13 3 0 2 59 17 44
2019 Materiel management 52 26 15 4 3 0 0 78 8 22
2019 Information management 36 36 15 5 4 0 4 75 9 67
2019 Information technology 30 36 21 9 3 1 0 67 12 177
2019 Internal audit 40 20 9 10 20 0 0 61 30 10
2019 Evaluation 46 23 19 8 4 0 0 69 12 25
2019 Data sciences 56 29 9 4 1 0 0 85 5 70
2019 Policy 18 27 25 19 10 0 0 46 29 292
2019 Project management 27 36 22 9 5 1 1 64 14 112
2019 Other services to the public 36 26 21 10 6 1 0 63 16 80
2019 None of the above 36 29 18 8 6 0 2 67 15 240
2018 Client contact centre 29 51 9 6 3 0 3 83 9 30
2018 Federal regulators 6 48 28 12 6 0 0 54 18 16
2018 Compliance, inspection and enforcement 9 43 38 10 0 0 0 52 10 11
2018 Communications or public affairs 22 36 19 17 6 0 1 58 23 96
2018 Security 50 26 17 8 0 0 0 75 8 12
2018 Science and technology 32 32 21 10 4 0 1 65 14 1093
2018 Library services 38 35 20 4 4 0 0 73 8 25
2018 Administration and operations 23 36 25 9 5 0 2 60 15 321
2018 Human resources 28 32 23 8 7 0 1 61 16 155
2018 Financial management 34 36 16 10 3 0 2 71 13 182
2018 Procurement 30 41 21 8 0 0 0 71 8 45
2018 Real property 33 40 7 10 10 0 0 73 20 21
2018 Materiel management 33 35 13 15 3 0 0 69 18 20
2018 Information management 34 27 27 9 2 1 0 62 11 67
2018 Information technology 22 39 23 12 6 0 0 60 17 131
2018 Internal audit 29 22 28 12 10 0 0 50 22 10
2018 Evaluation 14 41 23 13 9 0 0 54 23 19
2018 Data sciences 27 51 9 13 0 0 0 78 13 32
2018 Policy 18 32 27 12 10 0 1 51 22 211
2018 Project management 19 30 30 16 4 0 2 50 20 109
2018 Other services to the public 33 37 13 10 5 2 0 71 15 50
2018 None of the above 26 29 22 13 7 1 1 57 20 172
2017 Client contact centre 19 24 42 2 7 3 2 46 10 34
2017 Federal regulators 32 50 18 0 0 0 0 82 0 19
2017 Compliance, inspection and enforcement 31 22 23 16 7 0 0 53 23 13
2017 Communications or public affairs 20 37 20 13 11 0 0 57 23 101
2017 Access to information and privacy 16 44 27 7 6 0 0 60 13 12
2017 Security 23 38 34 5 0 0 0 61 5 20
2017 Science and technology 33 34 18 8 4 1 2 69 12 1330
2017 Library services 23 39 24 3 10 0 0 63 13 29
2017 Administration and operations 29 29 25 10 5 1 1 59 15 393
2017 Human resources 22 29 28 10 8 0 3 53 18 208
2017 Financial management 29 40 17 9 2 1 2 71 12 195
2017 Procurement 36 38 15 5 6 0 0 74 11 40
2017 Real property 28 51 6 16 0 0 0 79 16 23
2017 Materiel management 35 50 5 4 5 0 0 85 10 16
2017 Information management 35 37 17 6 3 0 3 73 9 73
2017 Information technology 28 34 19 9 8 0 1 63 17 149
2017 Evaluation 32 20 31 13 5 0 0 52 18 15
2017 Data sciences 45 26 19 7 2 0 0 71 10 35
2017 Policy 16 28 29 16 10 0 0 44 27 228
2017 Project management 21 41 24 10 4 0 0 61 14 108
2017 Other services to the public 28 27 20 17 6 0 1 56 24 72
2017 None of the above 37 28 13 12 6 1 4 68 18 281

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 25 35 13 9 0 0 43 22 23
2020 Federal regulators 0 30 40 24 6 0 0 30 30 15
2020 Compliance, inspection and enforcement 23 19 29 8 21 0 0 42 29 13
2020 Communications or public affairs 34 17 23 14 12 1 0 51 26 111
2020 Access to information and privacy 21 43 17 9 9 0 0 65 18 10
2020 Security 28 25 16 5 26 0 0 53 31 24
2020 Science and technology 23 28 22 14 11 0 2 52 25 1171
2020 Library services 12 37 44 0 7 0 0 49 7 24
2020 Administration and operations 30 32 20 10 7 0 1 62 18 389
2020 Human resources 30 24 20 18 7 1 1 55 25 178
2020 Financial management 18 34 19 17 10 0 2 53 28 200
2020 Procurement 29 33 12 16 8 0 2 63 25 33
2020 Real property 19 37 28 5 10 0 2 57 15 31
2020 Materiel management 33 28 14 9 8 0 8 66 19 15
2020 Information management 54 18 11 10 5 0 2 73 15 54
2020 Information technology 21 20 21 19 17 1 1 42 37 176
2020 Internal audit 15 35 43 7 0 0 0 50 7 14
2020 Evaluation 28 29 21 6 11 6 0 60 18 18
2020 Data sciences 37 13 17 16 3 6 6 58 22 50
2020 Policy 17 26 25 19 11 0 1 44 31 290
2020 Project management 16 32 25 14 11 1 0 49 26 118
2020 Other services to the public 20 24 26 16 12 0 1 45 29 60
2020 None of the above 24 22 26 13 14 1 0 47 27 196
2019 Client contact centre 29 18 32 15 5 0 2 48 20 37
2019 Federal regulators 0 37 37 6 20 0 0 37 26 16
2019 Compliance, inspection and enforcement 21 37 16 0 26 0 0 58 26 18
2019 Communications or public affairs 29 32 16 12 10 1 2 62 22 123
2019 Access to information and privacy 59 28 6 0 0 0 7 93 0 13
2019 Security 35 27 16 13 9 0 0 62 22 28
2019 Science and technology 31 25 19 13 11 0 1 57 24 1500
2019 Library services 28 27 30 6 9 0 0 55 15 28
2019 Administration and operations 29 30 20 10 9 1 1 60 20 403
2019 Human resources 31 28 20 12 9 1 0 59 20 181
2019 Financial management 25 30 19 14 11 0 0 56 25 210
2019 Procurement 33 23 20 10 13 0 2 56 24 44
2019 Real property 14 25 29 17 13 0 2 40 31 44
2019 Materiel management 28 31 31 7 3 0 0 59 11 24
2019 Information management 26 22 23 11 13 0 4 51 25 67
2019 Information technology 24 22 24 18 12 0 0 46 30 176
2019 Internal audit 40 20 9 20 10 0 0 61 30 10
2019 Evaluation 35 27 11 11 16 0 0 62 27 25
2019 Data sciences 47 18 15 17 1 1 0 66 19 69
2019 Policy 30 30 22 13 4 1 0 61 17 291
2019 Project management 21 30 22 10 13 1 4 53 24 113
2019 Other services to the public 32 29 18 8 11 1 0 63 19 80
2019 None of the above 34 19 23 10 11 1 2 55 21 242
2018 Client contact centre 25 27 14 21 13 0 0 52 34 30
2018 Federal regulators 6 6 29 23 36 0 0 12 59 16
2018 Compliance, inspection and enforcement 0 44 18 18 20 0 0 44 39 11
2018 Communications or public affairs 29 25 17 18 8 0 2 56 27 95
2018 Security 30 7 47 16 0 0 0 37 16 13
2018 Science and technology 23 27 23 14 12 0 1 51 26 1091
2018 Library services 8 28 36 17 12 0 0 36 28 25
2018 Administration and operations 28 25 24 10 11 1 1 54 21 323
2018 Human resources 31 16 22 18 14 0 0 46 31 154
2018 Financial management 33 30 15 14 7 1 1 64 21 185
2018 Procurement 30 19 23 13 15 0 0 49 28 45
2018 Real property 6 19 46 12 17 0 0 25 29 21
2018 Materiel management 7 43 50 0 0 0 0 50 0 19
2018 Information management 30 16 25 11 16 1 0 47 28 67
2018 Information technology 15 22 24 26 13 0 0 37 39 130
2018 Evaluation 27 39 17 13 4 0 0 65 17 20
2018 Data sciences 19 20 38 18 2 2 0 40 21 33
2018 Policy 29 24 25 12 9 0 1 53 21 208
2018 Project management 14 32 23 8 18 1 2 48 27 110
2018 Other services to the public 31 32 18 10 7 2 0 64 17 50
2018 None of the above 25 27 13 17 15 1 2 54 32 170
2017 Client contact centre 15 24 37 13 10 0 0 40 23 34
2017 Federal regulators 14 54 26 0 6 0 0 68 6 19
2017 Compliance, inspection and enforcement 15 46 14 7 18 0 0 60 25 13
2017 Communications or public affairs 16 26 24 21 11 0 1 43 33 101
2017 Access to information and privacy 38 21 20 13 6 0 0 60 20 12
2017 Security 18 38 29 14 0 0 0 57 14 20
2017 Science and technology 27 25 21 14 9 1 2 54 24 1334
2017 Library services 19 15 25 25 13 4 0 34 39 29
2017 Administration and operations 30 26 21 13 7 1 1 58 21 394
2017 Human resources 22 23 26 13 12 0 3 46 26 210
2017 Financial management 25 37 21 11 3 1 3 63 15 196
2017 Procurement 29 22 27 9 11 2 0 52 20 40
2017 Real property 20 35 18 6 13 0 6 60 21 23
2017 Materiel management 24 10 20 26 15 0 4 36 43 16
2017 Information management 23 31 25 9 10 0 2 55 19 73
2017 Information technology 18 25 18 16 21 1 1 44 38 150
2017 Evaluation 30 25 32 13 0 0 0 55 13 15
2017 Data sciences 31 27 18 16 2 5 0 61 19 35
2017 Policy 27 27 27 11 6 1 0 55 18 228
2017 Project management 22 28 22 17 7 2 2 53 25 108
2017 Other services to the public 31 17 21 16 12 0 3 50 29 71
2017 None of the above 27 29 21 13 6 0 4 59 20 283

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 31 3 12 5 0 12 76 20 23
2020 Federal regulators 47 22 13 12 6 0 0 69 18 15
2020 Compliance, inspection and enforcement 48 29 8 8 7 0 0 78 15 13
2020 Communications or public affairs 48 18 17 9 7 1 0 66 16 110
2020 Access to information and privacy 55 28 9 8 0 0 0 83 8 10
2020 Security 47 31 4 8 5 0 4 82 14 23
2020 Science and technology 44 27 13 7 5 0 4 74 12 1175
2020 Library services 50 35 4 9 4 0 0 84 12 24
2020 Administration and operations 48 23 14 7 5 0 3 73 12 389
2020 Human resources 51 24 10 5 4 0 5 79 10 179
2020 Financial management 37 28 12 10 7 0 5 69 19 201
2020 Procurement 43 21 25 5 4 0 2 65 9 33
2020 Real property 36 49 11 5 0 0 0 84 5 31
2020 Materiel management 63 18 18 0 0 0 0 82 0 15
2020 Information management 68 16 10 0 3 0 3 86 3 54
2020 Information technology 47 24 15 8 4 1 2 72 13 176
2020 Internal audit 43 29 21 7 0 0 0 72 7 14
2020 Evaluation 57 16 21 0 0 6 0 77 0 18
2020 Data sciences 48 22 20 3 0 0 7 75 4 48
2020 Policy 27 26 20 15 11 0 1 53 26 288
2020 Project management 30 38 14 8 5 1 4 71 14 115
2020 Other services to the public 34 38 12 9 6 0 1 73 15 60
2020 None of the above 41 25 13 9 6 2 3 70 16 196
2019 Client contact centre 59 11 14 2 5 0 10 77 8 37
2019 Federal regulators 47 19 7 6 15 0 7 70 22 15
2019 Compliance, inspection and enforcement 74 20 0 0 6 0 0 94 6 18
2019 Communications or public affairs 49 27 8 8 4 0 4 79 12 125
2019 Access to information and privacy 80 7 0 6 0 0 7 93 7 13
2019 Security 55 26 6 8 3 0 3 83 11 29
2019 Science and technology 48 26 13 6 4 0 3 76 10 1494
2019 Library services 52 22 13 0 3 0 10 82 3 28
2019 Administration and operations 56 21 9 5 2 0 5 82 8 404
2019 Human resources 56 22 7 6 4 1 4 83 10 182
2019 Financial management 56 20 13 5 2 0 4 80 7 209
2019 Procurement 63 22 8 2 0 0 6 90 2 44
2019 Real property 46 34 8 6 4 0 2 81 11 44
2019 Materiel management 71 10 6 0 0 3 9 93 0 24
2019 Information management 57 22 13 1 0 0 7 85 1 66
2019 Information technology 52 24 13 3 2 0 5 81 6 176
2019 Internal audit 61 9 10 20 0 0 0 70 20 10
2019 Evaluation 58 11 24 4 4 0 0 69 8 25
2019 Data sciences 72 15 10 1 0 0 2 89 1 71
2019 Policy 40 33 16 7 3 0 1 74 10 291
2019 Project management 41 35 15 3 2 0 4 79 5 112
2019 Other services to the public 56 21 5 7 3 0 8 84 11 80
2019 None of the above 54 18 15 5 3 1 5 76 8 242
2018 Client contact centre 61 13 14 0 5 0 7 79 5 30
2018 Federal regulators 25 39 30 0 6 0 0 64 6 15
2018 Compliance, inspection and enforcement 71 10 9 0 0 0 9 90 0 10
2018 Communications or public affairs 45 32 9 7 5 0 2 79 12 95
2018 Security 71 0 0 7 7 0 15 84 16 13
2018 Science and technology 41 27 15 7 5 0 4 72 13 1089
2018 Library services 51 24 16 4 0 0 4 79 4 24
2018 Administration and operations 51 22 11 5 5 0 6 78 11 321
2018 Human resources 58 22 7 3 4 0 6 85 7 156
2018 Financial management 60 22 9 3 2 1 4 85 6 186
2018 Procurement 66 16 8 0 0 0 9 91 0 44
2018 Real property 51 25 7 10 7 0 0 76 16 21
2018 Materiel management 48 26 12 0 0 0 15 86 0 20
2018 Information management 55 31 11 1 0 1 1 87 1 66
2018 Information technology 49 30 11 6 1 0 3 82 7 131
2018 Evaluation 53 25 8 9 4 0 0 78 13 20
2018 Data sciences 58 24 9 3 0 0 6 87 3 33
2018 Policy 40 28 15 8 7 0 2 70 15 211
2018 Project management 34 37 15 6 3 0 6 75 9 110
2018 Other services to the public 57 20 12 3 2 0 7 82 5 51
2018 None of the above 49 22 13 3 7 1 5 76 10 170
2017 Client contact centre 48 21 11 2 3 0 16 82 5 34
2017 Federal regulators 53 43 0 0 0 0 4 100 0 19
2017 Compliance, inspection and enforcement 57 0 27 8 0 0 8 62 8 12
2017 Communications or public affairs 36 30 18 9 4 0 4 69 13 101
2017 Access to information and privacy 60 13 20 0 6 0 0 73 6 12
2017 Security 61 9 15 4 0 0 10 78 5 20
2017 Science and technology 43 29 13 7 3 1 4 76 10 1334
2017 Library services 31 24 13 6 3 0 23 71 12 29
2017 Administration and operations 44 26 9 5 2 1 11 81 8 395
2017 Human resources 45 25 16 2 3 0 10 77 6 209
2017 Financial management 51 24 11 3 1 1 10 84 4 195
2017 Procurement 59 18 2 0 4 0 17 92 5 39
2017 Real property 52 32 6 3 0 0 6 90 3 23
2017 Materiel management 60 24 0 5 0 5 5 95 5 16
2017 Information management 58 23 5 4 0 0 10 90 4 73
2017 Information technology 46 26 13 4 2 0 9 79 7 149
2017 Evaluation 25 34 19 7 0 0 14 70 8 14
2017 Data sciences 49 21 7 7 7 7 2 78 15 35
2017 Policy 36 31 21 5 6 0 2 68 11 228
2017 Project management 42 28 17 4 2 1 6 76 6 108
2017 Other services to the public 43 23 12 9 5 3 6 73 15 72
2017 None of the above 48 24 9 5 4 1 9 80 9 283

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 29 24 9 4 0 5 62 13 23
2020 Federal regulators 29 39 20 12 0 0 0 68 12 15
2020 Compliance, inspection and enforcement 41 23 15 22 0 0 0 63 22 13
2020 Communications or public affairs 27 23 26 13 10 0 0 50 24 111
2020 Access to information and privacy 14 28 25 25 0 0 9 46 27 10
2020 Security 41 33 5 13 9 0 0 73 22 24
2020 Science and technology 27 30 22 12 9 0 0 57 21 1176
2020 Library services 29 30 16 21 4 0 0 59 24 24
2020 Administration and operations 31 30 18 13 8 0 0 61 21 391
2020 Human resources 29 28 20 14 9 1 0 57 23 178
2020 Financial management 31 24 20 14 11 0 1 56 25 199
2020 Procurement 12 39 30 11 8 0 0 50 19 33
2020 Real property 33 36 14 2 12 0 2 71 15 31
2020 Materiel management 50 28 7 15 0 0 0 79 15 16
2020 Information management 35 34 18 7 6 0 0 68 13 54
2020 Information technology 36 24 21 11 7 0 0 61 18 176
2020 Internal audit 43 28 15 0 14 0 0 72 14 14
2020 Evaluation 27 33 16 7 17 0 0 60 23 18
2020 Data sciences 19 33 28 13 7 0 0 52 20 50
2020 Policy 14 25 24 22 15 0 0 39 37 291
2020 Project management 23 35 21 13 8 1 0 58 21 117
2020 Other services to the public 18 34 15 22 11 0 0 52 33 58
2020 None of the above 21 28 25 16 8 0 2 50 24 197
2019 Client contact centre 39 35 16 0 7 0 2 76 7 37
2019 Federal regulators 26 20 29 11 14 0 0 46 26 15
2019 Compliance, inspection and enforcement 42 25 11 6 16 0 0 67 22 18
2019 Communications or public affairs 30 33 18 10 10 0 0 63 20 124
2019 Access to information and privacy 38 35 21 6 0 0 0 73 6 13
2019 Security 40 26 17 9 8 0 0 66 17 29
2019 Science and technology 34 31 20 9 6 0 0 66 14 1499
2019 Library services 31 35 24 3 7 0 0 67 10 28
2019 Administration and operations 33 29 20 12 5 1 0 63 17 407
2019 Human resources 38 33 15 8 6 1 0 71 14 182
2019 Financial management 33 38 15 8 6 0 0 70 14 211
2019 Procurement 28 46 14 4 6 0 2 76 10 44
2019 Real property 47 23 18 7 5 0 0 70 12 44
2019 Materiel management 27 45 28 0 0 0 0 72 0 24
2019 Information management 35 36 18 4 5 0 2 72 10 67
2019 Information technology 41 30 20 7 2 0 1 71 8 176
2019 Internal audit 51 19 0 30 0 0 0 70 30 10
2019 Evaluation 35 26 27 0 12 0 0 61 12 25
2019 Data sciences 53 18 15 7 5 0 1 72 12 71
2019 Policy 22 35 21 12 9 0 0 57 21 294
2019 Project management 37 34 15 7 6 2 0 72 13 113
2019 Other services to the public 29 34 21 11 4 1 0 64 15 80
2019 None of the above 42 25 17 7 7 0 1 68 14 242
2018 Client contact centre 36 36 17 3 8 0 0 72 11 30
2018 Federal regulators 23 32 22 17 6 0 0 55 23 16
2018 Compliance, inspection and enforcement 9 45 18 11 18 0 0 53 29 11
2018 Communications or public affairs 19 42 25 8 5 0 1 61 14 95
2018 Security 46 23 15 16 0 0 0 69 16 13
2018 Science and technology 29 30 21 12 7 0 0 60 19 1091
2018 Library services 20 37 43 0 0 0 0 57 0 25
2018 Administration and operations 33 31 16 8 11 0 1 65 20 323
2018 Human resources 32 29 22 10 6 0 1 62 16 157
2018 Financial management 37 24 21 10 5 1 2 63 15 186
2018 Procurement 36 33 19 9 2 0 2 70 11 45
2018 Real property 29 39 12 6 14 0 0 68 20 21
2018 Materiel management 22 40 11 23 3 0 0 62 26 20
2018 Information management 29 26 21 9 14 1 0 56 23 67
2018 Information technology 43 25 19 8 5 0 0 68 13 129
2018 Internal audit 60 12 18 10 0 0 0 72 10 10
2018 Evaluation 22 43 13 9 13 0 0 65 22 20
2018 Data sciences 31 29 20 17 3 0 0 60 21 33
2018 Policy 21 31 22 15 10 0 0 53 25 210
2018 Project management 33 33 23 4 5 1 1 67 10 109
2018 Other services to the public 55 19 15 5 5 2 0 75 10 51
2018 None of the above 35 21 20 12 10 2 0 58 22 171
2017 Client contact centre 29 42 13 10 6 0 0 71 15 34
2017 Federal regulators 9 56 20 15 0 0 0 65 15 19
2017 Compliance, inspection and enforcement 38 7 37 0 18 0 0 45 18 13
2017 Communications or public affairs 13 33 33 13 9 0 0 45 22 101
2017 Access to information and privacy 39 21 27 7 6 0 0 60 13 12
2017 Security 32 15 23 19 11 0 0 47 30 20
2017 Science and technology 26 35 22 10 6 0 1 62 16 1333
2017 Library services 31 25 34 0 10 0 0 57 10 29
2017 Administration and operations 33 32 18 9 6 1 1 66 16 392
2017 Human resources 33 28 21 10 8 0 0 61 19 210
2017 Financial management 34 28 23 9 5 1 0 62 14 196
2017 Procurement 40 24 19 6 11 0 0 64 17 40
2017 Real property 54 31 6 9 0 0 0 85 9 23
2017 Materiel management 34 36 20 0 5 0 5 73 6 16
2017 Information management 26 37 21 11 4 1 0 64 15 71
2017 Information technology 34 31 22 6 6 0 0 65 13 150
2017 Evaluation 50 26 12 6 6 0 0 76 13 15
2017 Data sciences 29 32 23 9 7 0 0 61 16 35
2017 Policy 17 32 28 11 12 0 0 49 23 224
2017 Project management 33 33 21 10 3 0 0 66 13 108
2017 Other services to the public 31 27 21 9 10 1 1 59 19 72
2017 None of the above 36 28 19 8 6 1 1 66 15 283

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 12 17 16 4 0 7 60 21 23
2020 Federal regulators 42 20 26 12 0 0 0 63 12 15
2020 Compliance, inspection and enforcement 35 13 24 21 7 0 0 48 28 13
2020 Communications or public affairs 36 15 22 11 8 0 10 56 20 110
2020 Access to information and privacy 25 33 17 9 8 0 9 63 19 10
2020 Security 48 24 19 5 4 0 0 73 9 24
2020 Science and technology 34 27 16 9 7 0 6 66 18 1172
2020 Library services 24 33 22 13 0 0 8 62 14 23
2020 Administration and operations 36 24 19 9 7 0 5 63 18 390
2020 Human resources 39 19 17 10 10 1 4 61 21 179
2020 Financial management 33 30 12 11 9 0 6 67 21 201
2020 Procurement 33 25 24 7 6 0 5 61 14 33
2020 Real property 19 32 28 12 5 0 5 54 17 30
2020 Materiel management 45 22 18 0 11 0 4 70 12 16
2020 Information management 50 22 10 5 3 0 10 79 9 54
2020 Information technology 39 26 13 8 9 1 4 68 19 177
2020 Internal audit 28 29 22 0 14 0 7 62 15 14
2020 Evaluation 29 21 22 6 11 0 11 56 19 18
2020 Data sciences 43 22 17 7 6 0 5 69 14 50
2020 Policy 26 23 18 14 12 0 6 52 28 291
2020 Project management 30 22 21 12 7 1 7 57 21 117
2020 Other services to the public 36 18 15 19 11 0 1 55 30 60
2020 None of the above 22 31 20 12 8 0 7 56 22 194

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 30 26 14 0 0 0 60 14 23
2020 Federal regulators 53 20 27 0 0 0 0 73 0 15
2020 Compliance, inspection and enforcement 48 21 15 8 8 0 0 69 16 13
2020 Communications or public affairs 42 30 16 8 3 0 1 73 11 110
2020 Access to information and privacy 57 8 26 0 0 0 9 71 0 10
2020 Security 53 20 8 14 5 0 0 73 19 24
2020 Science and technology 27 38 21 8 4 1 1 66 12 1172
2020 Library services 22 46 19 0 4 0 9 74 4 23
2020 Administration and operations 40 33 18 5 2 1 1 74 7 388
2020 Human resources 45 31 12 6 4 1 1 77 10 179
2020 Financial management 36 45 11 5 1 0 1 82 7 201
2020 Procurement 26 53 14 3 0 0 4 83 3 30
2020 Real property 23 28 34 0 15 0 0 51 15 30
2020 Materiel management 32 8 46 0 13 0 0 41 13 14
2020 Information management 56 20 13 3 2 2 4 81 5 54
2020 Information technology 37 33 17 8 5 0 1 70 13 177
2020 Internal audit 35 44 14 0 7 0 0 79 7 14
2020 Evaluation 22 40 22 10 6 0 0 62 16 18
2020 Data sciences 50 24 15 9 0 0 2 76 9 50
2020 Policy 27 47 18 3 4 0 1 75 8 290
2020 Project management 30 43 17 6 3 2 0 74 9 116
2020 Other services to the public 30 39 16 11 4 0 0 69 15 60
2020 None of the above 28 31 24 9 6 0 2 60 15 195
2019 Client contact centre 42 35 7 0 12 3 0 80 13 36
2019 Federal regulators 37 18 19 8 5 13 0 63 15 16
2019 Compliance, inspection and enforcement 31 15 28 20 6 0 0 46 26 18
2019 Communications or public affairs 29 30 23 11 4 3 0 61 15 125
2019 Access to information and privacy 64 23 7 6 0 0 0 87 6 13
2019 Security 39 25 15 6 15 0 0 65 21 29
2019 Science and technology 36 33 19 7 4 1 1 69 11 1498
2019 Library services 27 46 12 6 9 0 0 73 15 28
2019 Administration and operations 37 37 18 5 3 0 0 75 7 407
2019 Human resources 40 30 16 8 4 1 1 71 13 182
2019 Financial management 35 35 18 8 4 0 0 70 12 210
2019 Procurement 40 37 14 2 4 0 4 80 6 44
2019 Real property 35 32 21 12 0 0 0 67 12 44
2019 Materiel management 53 23 3 11 9 0 0 77 20 24
2019 Information management 23 43 20 7 4 1 2 69 11 67
2019 Information technology 37 34 18 6 5 0 0 71 11 177
2019 Internal audit 40 29 10 0 20 0 0 70 20 10
2019 Evaluation 25 27 20 12 16 0 0 52 28 24
2019 Data sciences 40 32 20 5 2 0 0 72 7 71
2019 Policy 28 42 16 9 4 1 0 71 13 292
2019 Project management 29 37 22 6 4 1 2 67 10 113
2019 Other services to the public 39 31 15 5 6 3 1 73 12 79
2019 None of the above 35 33 20 4 6 2 1 70 10 244
2018 Client contact centre 34 40 12 2 12 0 0 74 15 30
2018 Federal regulators 18 51 11 19 0 0 0 69 19 16
2018 Compliance, inspection and enforcement 19 53 18 0 10 0 0 72 10 11
2018 Communications or public affairs 24 36 30 4 5 0 1 61 9 96
2018 Security 22 24 45 9 0 0 0 46 9 13
2018 Science and technology 28 34 22 10 5 0 1 62 15 1095
2018 Library services 14 40 31 12 4 0 0 54 15 25
2018 Administration and operations 27 38 19 9 5 0 2 66 14 324
2018 Human resources 29 34 21 7 9 1 0 64 15 157
2018 Financial management 35 32 23 6 3 1 0 68 9 185
2018 Procurement 24 37 17 5 13 4 0 64 19 43
2018 Real property 8 70 8 7 7 0 0 78 14 21
2018 Materiel management 43 30 7 21 0 0 0 72 21 20
2018 Information management 21 42 22 13 2 0 0 63 15 66
2018 Information technology 32 32 22 7 7 0 0 64 14 129
2018 Evaluation 8 22 22 35 13 0 0 30 48 20
2018 Data sciences 24 40 28 3 2 0 2 66 5 33
2018 Policy 26 35 27 6 5 0 1 62 11 211
2018 Project management 32 33 24 3 4 2 2 67 8 109
2018 Other services to the public 32 38 17 8 2 0 3 73 10 51
2018 None of the above 26 34 20 10 9 0 1 60 19 171
2017 Client contact centre 22 29 32 7 5 5 0 53 13 34
2017 Federal regulators 40 34 16 0 10 0 0 74 10 19
2017 Compliance, inspection and enforcement 9 30 29 23 9 0 0 39 32 13
2017 Communications or public affairs 21 40 24 8 6 0 1 61 14 101
2017 Access to information and privacy 23 50 20 0 7 0 0 73 7 12
2017 Security 23 29 39 5 5 0 0 52 9 20
2017 Science and technology 31 34 20 9 4 0 1 66 13 1333
2017 Library services 26 33 21 13 7 0 0 59 20 29
2017 Administration and operations 33 36 17 8 4 1 1 71 12 392
2017 Human resources 21 35 25 11 6 0 2 58 17 210
2017 Financial management 23 41 22 8 2 1 3 67 10 196
2017 Procurement 32 31 22 2 9 0 4 65 12 40
2017 Real property 36 25 29 3 0 0 6 66 3 23
2017 Materiel management 14 56 15 5 5 0 5 74 11 16
2017 Information management 28 32 14 16 7 1 2 62 24 72
2017 Information technology 37 22 24 8 5 1 2 62 14 149
2017 Evaluation 18 50 19 6 6 0 0 68 13 15
2017 Data sciences 38 44 11 2 5 0 0 82 7 35
2017 Policy 21 36 27 9 6 1 0 58 14 225
2017 Project management 31 34 24 9 0 0 2 67 9 108
2017 Other services to the public 34 36 21 5 2 0 1 71 7 71
2017 None of the above 37 31 16 8 5 1 2 70 14 282

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 44 20 11 0 0 0 70 11 23
2020 Federal regulators 34 39 8 19 0 0 0 73 19 15
2020 Compliance, inspection and enforcement 34 37 14 7 8 0 0 71 15 13
2020 Communications or public affairs 34 24 22 12 6 0 1 59 18 109
2020 Access to information and privacy 49 25 18 8 0 0 0 74 8 10
2020 Security 37 41 5 14 5 0 0 77 18 24
2020 Science and technology 26 38 21 10 4 1 1 65 14 1170
2020 Library services 20 44 24 4 4 5 0 67 8 24
2020 Administration and operations 32 34 19 9 4 0 1 67 14 389
2020 Human resources 38 32 17 8 4 0 1 71 12 179
2020 Financial management 29 41 18 8 2 1 1 71 10 200
2020 Procurement 22 50 19 2 2 0 4 75 5 32
2020 Real property 29 37 15 15 5 0 0 66 20 30
2020 Materiel management 33 31 18 7 11 0 0 64 18 17
2020 Information management 52 30 10 3 2 0 4 85 5 54
2020 Information technology 26 33 24 7 7 0 1 60 15 175
2020 Internal audit 8 70 0 21 0 0 0 79 21 14
2020 Evaluation 39 29 28 5 0 0 0 68 5 18
2020 Data sciences 43 30 16 7 2 0 2 75 9 49
2020 Policy 22 37 25 11 5 0 1 59 16 289
2020 Project management 21 47 18 8 4 1 0 69 13 117
2020 Other services to the public 28 31 29 9 3 0 0 59 12 60
2020 None of the above 22 36 21 16 4 0 1 60 19 195
2019 Client contact centre 42 22 22 2 12 0 0 64 15 36
2019 Federal regulators 25 36 33 0 7 0 0 61 7 16
2019 Compliance, inspection and enforcement 31 22 21 10 17 0 0 53 26 18
2019 Communications or public affairs 20 36 23 14 5 0 2 57 20 125
2019 Access to information and privacy 80 7 7 6 0 0 0 87 6 13
2019 Security 33 36 12 9 11 0 0 69 20 29
2019 Science and technology 35 30 20 9 4 0 1 66 14 1497
2019 Library services 31 35 22 6 6 0 0 66 12 28
2019 Administration and operations 29 37 21 8 4 1 0 67 12 404
2019 Human resources 31 34 20 9 5 1 1 66 13 182
2019 Financial management 30 43 15 10 3 0 0 72 13 211
2019 Procurement 42 31 14 8 2 0 4 76 10 44
2019 Real property 27 34 28 9 3 0 0 61 11 44
2019 Materiel management 46 24 18 3 6 0 3 72 10 24
2019 Information management 24 36 22 13 3 1 2 62 16 67
2019 Information technology 28 35 24 9 4 0 0 63 13 177
2019 Internal audit 40 10 20 9 20 0 0 51 29 10
2019 Evaluation 27 27 15 20 12 0 0 54 31 25
2019 Data sciences 41 32 18 8 0 1 0 74 8 71
2019 Policy 28 37 21 11 3 0 0 66 14 293
2019 Project management 27 40 24 5 5 0 0 66 10 113
2019 Other services to the public 28 29 25 10 3 4 0 60 14 80
2019 None of the above 35 30 18 8 6 1 2 67 14 244
2018 Client contact centre 43 29 13 3 12 0 0 72 15 30
2018 Federal regulators 12 48 18 22 0 0 0 60 22 16
2018 Compliance, inspection and enforcement 19 18 35 18 10 0 0 37 28 11
2018 Communications or public affairs 19 41 24 10 5 1 0 61 15 96
2018 Security 15 39 33 14 0 0 0 53 14 13
2018 Science and technology 27 34 20 12 5 0 1 62 18 1093
2018 Library services 13 46 21 16 4 0 0 59 20 24
2018 Administration and operations 22 38 25 9 6 0 1 61 14 323
2018 Human resources 29 32 28 6 4 0 1 62 10 158
2018 Financial management 35 32 23 7 2 1 1 68 9 184
2018 Procurement 22 39 18 10 10 0 0 62 20 44
2018 Real property 19 44 23 7 7 0 0 64 14 21
2018 Materiel management 29 30 23 18 0 0 0 59 18 20
2018 Information management 23 42 19 10 5 1 0 66 15 66
2018 Information technology 24 31 24 14 7 0 0 55 21 130
2018 Internal audit 29 42 19 0 10 0 0 71 10 10
2018 Evaluation 9 26 43 17 4 0 0 35 22 20
2018 Data sciences 37 18 25 19 0 0 0 56 19 33
2018 Policy 26 36 26 8 3 0 0 62 11 211
2018 Project management 26 39 18 10 4 2 1 67 14 109
2018 Other services to the public 25 50 20 3 2 0 0 75 5 51
2018 None of the above 28 32 24 6 9 0 1 60 16 171
2017 Client contact centre 30 37 18 12 2 0 0 67 15 34
2017 Federal regulators 45 44 11 0 0 0 0 89 0 19
2017 Compliance, inspection and enforcement 24 22 23 7 24 0 0 46 31 13
2017 Communications or public affairs 25 29 31 10 5 0 0 54 16 101
2017 Access to information and privacy 53 20 13 13 0 0 0 73 13 12
2017 Security 23 33 30 5 5 0 5 59 10 20
2017 Science and technology 29 36 20 8 4 1 2 67 12 1329
2017 Library services 22 41 15 3 17 0 3 64 20 29
2017 Administration and operations 28 36 22 10 3 1 0 65 13 393
2017 Human resources 17 40 23 13 6 0 1 58 19 210
2017 Financial management 31 37 19 7 4 1 2 69 11 196
2017 Procurement 27 52 11 8 2 0 0 78 11 40
2017 Real property 28 50 13 9 0 0 0 77 9 23
2017 Materiel management 30 19 16 35 0 0 0 49 35 16
2017 Information management 29 27 20 14 6 3 1 58 21 72
2017 Information technology 25 30 26 13 5 0 2 56 18 150
2017 Evaluation 13 42 19 19 6 0 0 55 25 15
2017 Data sciences 27 47 18 2 5 2 0 75 7 35
2017 Policy 22 33 30 10 3 1 1 56 13 225
2017 Project management 20 41 22 12 2 2 2 62 14 108
2017 Other services to the public 28 44 16 7 3 0 1 73 11 72
2017 None of the above 34 30 20 9 5 1 2 66 14 281

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 26 21 12 7 0 0 60 19 23
2020 Federal regulators 34 39 27 0 0 0 0 73 0 15
2020 Compliance, inspection and enforcement 37 32 16 7 8 0 0 69 15 13
2020 Communications or public affairs 38 32 16 7 6 0 1 71 13 110
2020 Access to information and privacy 56 9 35 0 0 0 0 65 0 10
2020 Security 53 24 0 13 10 0 0 77 23 24
2020 Science and technology 33 34 19 9 3 0 1 68 13 1169
2020 Library services 29 48 16 4 4 0 0 77 7 24
2020 Administration and operations 31 35 21 8 4 0 0 67 12 392
2020 Human resources 39 29 17 9 5 0 1 69 14 178
2020 Financial management 38 35 19 6 2 0 0 73 8 201
2020 Procurement 31 48 17 2 2 0 0 79 4 33
2020 Real property 19 44 13 15 10 0 0 63 25 30
2020 Materiel management 41 27 21 0 11 0 0 68 11 16
2020 Information management 47 38 10 3 2 0 0 85 5 53
2020 Information technology 36 30 18 10 5 0 1 67 15 177
2020 Internal audit 22 50 15 14 0 0 0 72 14 14
2020 Evaluation 39 22 29 10 0 0 0 61 10 18
2020 Data sciences 48 28 14 6 2 2 0 77 9 50
2020 Policy 25 36 23 10 6 0 1 61 16 290
2020 Project management 30 41 17 7 3 2 0 72 10 117
2020 Other services to the public 35 26 26 10 3 0 0 60 14 60
2020 None of the above 23 35 16 14 9 0 2 59 24 195
2019 Client contact centre 42 31 15 3 9 0 0 73 12 36
2019 Federal regulators 30 37 13 13 7 0 0 67 20 16
2019 Compliance, inspection and enforcement 31 22 26 0 21 0 0 53 21 18
2019 Communications or public affairs 35 28 22 11 3 0 0 63 14 125
2019 Access to information and privacy 52 27 14 0 0 0 6 85 0 13
2019 Security 33 44 11 6 6 0 0 77 12 29
2019 Science and technology 39 31 16 9 4 0 0 70 13 1496
2019 Library services 41 38 10 3 9 0 0 78 12 28
2019 Administration and operations 27 40 19 8 4 1 1 68 13 405
2019 Human resources 40 31 13 9 7 0 0 71 16 181
2019 Financial management 35 36 19 6 4 0 0 71 10 210
2019 Procurement 67 17 11 4 2 0 0 83 6 43
2019 Real property 27 39 21 12 1 0 0 65 13 44
2019 Materiel management 27 34 18 6 14 0 0 62 20 24
2019 Information management 28 27 23 14 5 1 2 56 20 67
2019 Information technology 32 35 19 10 4 1 0 67 14 177
2019 Internal audit 40 20 10 9 20 0 0 61 29 10
2019 Evaluation 27 27 15 8 23 0 0 54 31 25
2019 Data sciences 47 33 10 8 2 0 0 80 10 71
2019 Policy 23 33 24 14 7 0 0 56 21 293
2019 Project management 27 41 16 10 5 0 0 69 15 113
2019 Other services to the public 37 28 19 13 4 0 0 65 17 80
2019 None of the above 35 28 18 10 7 1 1 64 17 244
2018 Client contact centre 56 17 6 6 15 0 0 73 21 30
2018 Federal regulators 29 42 12 17 0 0 0 71 17 16
2018 Compliance, inspection and enforcement 27 26 19 18 10 0 0 53 28 11
2018 Communications or public affairs 23 38 26 9 4 0 1 62 12 95
2018 Security 39 0 54 0 0 0 7 42 0 13
2018 Science and technology 30 34 21 9 5 0 1 64 14 1095
2018 Library services 21 36 28 8 8 0 0 57 15 25
2018 Administration and operations 29 31 21 10 7 0 2 61 18 320
2018 Human resources 31 30 21 12 5 0 1 62 17 158
2018 Financial management 29 35 27 6 4 0 0 64 9 184
2018 Procurement 48 14 13 12 10 2 0 64 23 44
2018 Real property 29 51 14 0 7 0 0 80 7 21
2018 Materiel management 38 21 31 7 3 0 0 59 10 20
2018 Information management 30 22 18 12 19 0 0 52 31 66
2018 Information technology 24 34 23 11 7 0 1 59 18 128
2018 Evaluation 13 25 31 13 18 0 0 38 31 20
2018 Data sciences 22 40 24 9 4 0 0 62 14 33
2018 Policy 19 39 26 9 7 0 0 57 16 210
2018 Project management 33 28 24 9 4 1 1 62 13 108
2018 Other services to the public 27 43 12 13 4 2 0 72 17 51
2018 None of the above 25 31 26 9 8 0 0 57 17 170
2017 Client contact centre 18 46 18 9 2 3 3 68 12 34
2017 Federal regulators 36 29 25 6 4 0 0 65 10 19
2017 Compliance, inspection and enforcement 24 31 22 7 16 0 0 55 24 13
2017 Communications or public affairs 34 25 22 13 5 0 1 59 19 101
2017 Access to information and privacy 21 29 36 0 7 0 7 54 7 12
2017 Security 23 38 28 0 11 0 0 61 11 20
2017 Science and technology 33 32 18 9 4 1 2 67 14 1332
2017 Library services 18 35 28 13 7 0 0 52 20 29
2017 Administration and operations 33 33 19 9 5 0 0 66 14 391
2017 Human resources 25 32 21 12 8 0 2 58 20 208
2017 Financial management 30 31 21 10 5 1 2 63 15 196
2017 Procurement 35 29 8 11 13 2 0 66 25 40
2017 Real property 56 25 13 0 0 0 6 86 0 23
2017 Materiel management 39 30 26 5 0 0 0 69 5 16
2017 Information management 31 29 24 14 3 0 0 60 16 72
2017 Information technology 29 25 25 14 5 1 1 55 19 150
2017 Evaluation 19 31 19 6 24 0 0 51 30 15
2017 Data sciences 30 39 24 2 3 2 0 70 5 34
2017 Policy 19 31 29 13 7 1 0 51 20 225
2017 Project management 26 35 24 8 6 0 1 62 14 108
2017 Other services to the public 35 28 22 9 5 0 1 64 14 72
2017 None of the above 33 33 17 10 6 1 1 67 16 283

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 30 29 4 0 0 0 67 4 23
2020 Federal regulators 73 19 8 0 0 0 0 92 0 15
2020 Compliance, inspection and enforcement 57 12 8 0 23 0 0 69 23 13
2020 Communications or public affairs 55 22 12 7 2 0 1 78 10 110
2020 Access to information and privacy 72 0 18 9 0 0 0 72 9 10
2020 Security 61 12 5 22 0 0 0 73 22 24
2020 Science and technology 38 29 16 10 6 0 1 68 16 1166
2020 Library services 42 32 15 7 4 0 0 74 11 24
2020 Administration and operations 45 29 13 6 7 1 0 74 13 387
2020 Human resources 52 28 10 5 5 0 1 80 10 176
2020 Financial management 50 29 12 5 3 0 1 79 8 201
2020 Procurement 40 47 11 0 2 0 0 87 2 33
2020 Real property 38 32 8 9 13 0 0 70 22 30
2020 Materiel management 35 26 28 7 5 0 0 60 11 16
2020 Information management 63 19 11 2 5 0 0 83 7 54
2020 Information technology 48 26 11 7 7 1 1 75 14 176
2020 Internal audit 48 22 15 7 8 0 0 70 15 13
2020 Evaluation 50 28 12 6 5 0 0 78 10 18
2020 Data sciences 68 17 4 7 5 0 0 84 12 49
2020 Policy 44 28 16 8 3 0 1 73 11 288
2020 Project management 49 27 11 7 5 1 0 76 12 117
2020 Other services to the public 42 32 7 9 7 2 1 77 16 60
2020 None of the above 37 27 13 11 10 0 3 65 22 193
2019 Client contact centre 44 30 14 5 7 0 0 74 13 36
2019 Federal regulators 37 25 26 0 12 0 0 62 12 16
2019 Compliance, inspection and enforcement 47 22 10 0 21 0 0 69 21 18
2019 Communications or public affairs 51 24 19 5 1 0 0 75 7 125
2019 Access to information and privacy 79 14 7 0 0 0 0 93 0 13
2019 Security 40 32 18 3 5 0 3 73 8 29
2019 Science and technology 46 25 14 9 5 0 0 71 14 1496
2019 Library services 43 34 10 7 6 0 0 77 13 28
2019 Administration and operations 45 27 14 7 5 1 1 73 13 405
2019 Human resources 52 24 12 7 5 0 0 75 12 182
2019 Financial management 42 32 14 4 7 0 0 74 11 211
2019 Procurement 47 30 12 11 0 0 0 77 11 44
2019 Real property 42 30 19 8 1 0 0 71 10 44
2019 Materiel management 49 10 17 14 9 0 0 59 24 24
2019 Information management 46 21 15 7 9 1 2 68 16 67
2019 Information technology 50 21 16 6 5 1 1 72 11 176
2019 Internal audit 40 19 20 0 20 0 0 59 20 10
2019 Evaluation 22 43 11 8 15 0 0 66 23 25
2019 Data sciences 50 25 15 9 1 0 0 75 10 71
2019 Policy 43 31 15 6 4 1 0 75 10 290
2019 Project management 45 23 14 13 5 0 0 68 18 112
2019 Other services to the public 50 28 5 10 7 0 0 78 17 80
2019 None of the above 46 26 14 6 6 1 1 74 12 243

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 43 13 3 5 0 9 77 9 23
2020 Federal regulators 28 41 25 0 6 0 0 69 6 15
2020 Compliance, inspection and enforcement 48 29 0 6 16 0 0 78 22 13
2020 Communications or public affairs 36 30 22 7 4 0 1 66 11 110
2020 Access to information and privacy 15 51 26 8 0 0 0 66 8 10
2020 Security 50 20 20 0 9 0 0 71 9 24
2020 Science and technology 23 34 23 13 6 0 0 57 20 1173
2020 Library services 25 27 26 19 4 0 0 52 22 24
2020 Administration and operations 25 38 24 7 7 0 0 62 14 389
2020 Human resources 36 30 17 11 6 0 0 66 17 178
2020 Financial management 33 35 18 10 4 0 0 67 15 201
2020 Procurement 32 31 23 8 3 4 0 66 11 33
2020 Real property 34 42 14 0 10 0 0 76 10 30
2020 Materiel management 38 31 22 4 5 0 0 69 9 15
2020 Information management 52 27 14 3 3 0 0 79 7 54
2020 Information technology 40 28 20 8 3 0 1 68 12 177
2020 Internal audit 15 42 29 15 0 0 0 57 15 14
2020 Evaluation 22 39 16 18 6 0 0 60 23 18
2020 Data sciences 25 30 25 6 13 0 0 56 19 50
2020 Policy 23 35 23 13 5 0 1 59 18 291
2020 Project management 27 39 17 13 4 0 0 66 18 117
2020 Other services to the public 30 30 17 12 11 0 0 60 23 60
2020 None of the above 27 27 21 15 9 1 0 55 24 195

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 20 19 12 20 0 0 48 33 23
2020 Federal regulators 26 42 21 12 0 0 0 68 12 15
2020 Compliance, inspection and enforcement 14 63 6 8 8 0 0 78 16 13
2020 Communications or public affairs 30 37 20 8 3 1 0 68 12 109
2020 Access to information and privacy 40 24 19 8 9 0 0 64 17 10
2020 Security 32 47 16 0 5 0 0 79 5 24
2020 Science and technology 31 35 20 9 4 1 1 67 13 1171
2020 Library services 30 41 25 0 4 0 0 71 4 23
2020 Administration and operations 27 36 24 8 5 0 0 63 13 391
2020 Human resources 34 30 20 11 5 0 0 64 16 179
2020 Financial management 32 29 21 12 5 0 1 62 17 200
2020 Procurement 24 38 14 7 10 4 4 67 18 33
2020 Real property 29 35 24 13 0 0 0 64 13 30
2020 Materiel management 39 22 15 20 4 0 0 61 24 17
2020 Information management 44 28 18 8 2 0 0 72 10 54
2020 Information technology 31 37 18 7 6 1 1 68 13 176
2020 Internal audit 43 15 28 14 0 0 0 57 14 14
2020 Evaluation 34 33 16 16 0 0 0 67 16 18
2020 Data sciences 33 40 12 12 2 0 2 74 14 50
2020 Policy 23 31 27 10 7 0 1 54 18 291
2020 Project management 25 37 27 7 3 0 0 62 11 116
2020 Other services to the public 29 29 22 12 8 0 0 58 20 60
2020 None of the above 24 30 22 15 8 1 0 55 23 194
2019 Client contact centre 37 41 4 5 10 3 0 81 15 36
2019 Federal regulators 30 32 19 5 14 0 0 61 20 16
2019 Compliance, inspection and enforcement 37 21 16 5 21 0 0 58 26 18
2019 Communications or public affairs 41 33 17 7 2 0 0 74 9 124
2019 Access to information and privacy 66 14 13 7 0 0 0 80 7 13
2019 Security 61 18 19 0 3 0 0 78 3 28
2019 Science and technology 43 31 15 6 3 0 1 75 10 1492
2019 Library services 25 43 20 7 6 0 0 68 13 28
2019 Administration and operations 31 41 18 5 3 1 1 73 9 404
2019 Human resources 37 33 17 6 6 0 1 70 12 181
2019 Financial management 37 37 15 7 2 0 1 76 9 210
2019 Procurement 40 36 14 10 0 0 0 76 10 43
2019 Real property 39 36 18 6 1 0 0 75 7 44
2019 Materiel management 31 48 7 11 3 0 0 79 14 23
2019 Information management 47 27 12 10 2 1 2 76 12 67
2019 Information technology 37 28 22 9 4 1 0 65 12 176
2019 Internal audit 51 41 0 9 0 0 0 91 9 10
2019 Evaluation 40 31 8 9 12 0 0 71 21 24
2019 Data sciences 53 28 12 3 4 0 0 81 7 70
2019 Policy 35 36 16 8 4 1 0 72 12 292
2019 Project management 33 35 22 7 2 0 1 69 9 113
2019 Other services to the public 42 30 16 5 5 0 1 72 11 80
2019 None of the above 46 28 14 5 4 1 2 77 9 244
2018 Client contact centre 35 31 23 8 3 0 0 66 11 30
2018 Federal regulators 23 29 28 0 20 0 0 52 20 16
2018 Compliance, inspection and enforcement 29 9 36 16 10 0 0 37 27 11
2018 Communications or public affairs 29 39 19 8 5 0 1 68 13 95
2018 Security 40 38 7 7 7 0 0 78 14 13
2018 Science and technology 33 32 20 9 5 0 1 66 14 1085
2018 Library services 16 45 12 8 15 0 4 64 24 25
2018 Administration and operations 29 33 20 13 4 0 1 63 18 324
2018 Human resources 32 28 26 11 2 0 1 60 13 158
2018 Financial management 35 37 16 8 3 0 0 73 11 185
2018 Procurement 23 30 26 9 10 2 0 53 20 44
2018 Real property 25 44 17 7 7 0 0 70 14 21
2018 Materiel management 41 24 35 0 0 0 0 65 0 20
2018 Information management 35 40 10 8 8 0 0 74 16 66
2018 Information technology 32 31 22 11 4 0 0 63 15 130
2018 Evaluation 22 34 31 4 9 0 0 56 13 20
2018 Data sciences 34 41 21 2 2 0 0 74 4 33
2018 Policy 32 33 19 12 3 0 1 65 15 209
2018 Project management 23 45 23 5 2 1 1 69 7 108
2018 Other services to the public 48 21 25 3 2 2 0 70 5 51
2018 None of the above 34 33 14 12 7 0 0 67 18 169
2017 Client contact centre 20 40 34 2 0 3 0 62 3 34
2017 Federal regulators 26 60 9 0 0 5 0 90 0 19
2017 Compliance, inspection and enforcement 24 59 8 0 10 0 0 83 10 12
2017 Communications or public affairs 28 42 16 11 2 0 1 71 13 101
2017 Access to information and privacy 46 27 13 6 0 0 7 78 7 12
2017 Security 18 32 33 14 0 0 4 52 14 21
2017 Science and technology 34 35 18 8 3 1 1 70 11 1331
2017 Library services 32 28 21 9 6 0 3 63 16 29
2017 Administration and operations 28 35 19 11 6 0 1 64 16 392
2017 Human resources 31 32 20 8 6 0 2 65 15 209
2017 Financial management 35 36 17 9 2 0 2 71 11 195
2017 Procurement 38 36 8 11 7 0 0 74 18 40
2017 Real property 47 31 19 3 0 0 0 78 3 23
2017 Materiel management 24 45 20 5 5 0 0 69 11 16
2017 Information management 30 39 11 12 6 0 1 71 18 72
2017 Information technology 35 30 17 9 6 1 1 66 16 149
2017 Evaluation 37 38 25 0 0 0 0 75 0 15
2017 Data sciences 45 24 24 7 0 0 0 69 7 34
2017 Policy 27 36 21 12 3 1 0 64 15 223
2017 Project management 31 45 19 4 1 1 0 76 5 108
2017 Other services to the public 29 32 24 6 6 0 3 62 13 72
2017 None of the above 36 33 15 9 3 1 3 72 12 281

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 32 13 0 0 0 0 87 0 23
2020 Federal regulators 63 26 6 6 0 0 0 88 6 15
2020 Compliance, inspection and enforcement 61 23 0 0 16 0 0 84 16 13
2020 Communications or public affairs 49 28 10 5 4 0 4 80 10 106
2020 Access to information and privacy 52 40 8 0 0 0 0 92 0 10
2020 Security 61 29 5 5 0 0 0 91 5 24
2020 Science and technology 42 33 17 5 3 0 0 75 8 1170
2020 Library services 27 28 37 4 4 0 0 55 8 24
2020 Administration and operations 49 27 15 5 2 0 2 77 7 389
2020 Human resources 57 25 10 5 2 0 1 83 8 176
2020 Financial management 55 27 11 4 1 0 1 83 5 199
2020 Procurement 44 28 24 3 0 2 0 73 3 32
2020 Real property 42 42 10 7 0 0 0 83 7 31
2020 Materiel management 37 28 15 7 13 0 0 66 20 16
2020 Information management 51 33 6 2 7 0 2 85 9 53
2020 Information technology 55 30 10 3 2 1 0 85 5 173
2020 Internal audit 43 50 7 0 0 0 0 93 0 14
2020 Evaluation 27 44 11 12 6 0 0 71 18 18
2020 Data sciences 49 35 5 5 7 0 0 83 12 50
2020 Policy 44 35 12 6 2 0 1 80 8 285
2020 Project management 51 33 13 3 1 0 0 83 4 118
2020 Other services to the public 55 17 17 4 6 0 0 72 11 60
2020 None of the above 43 28 21 4 2 0 2 72 6 196
2019 Client contact centre 68 12 12 3 5 0 0 81 8 36
2019 Federal regulators 63 8 12 5 5 0 7 76 12 16
2019 Compliance, inspection and enforcement 37 26 11 5 21 0 0 63 26 18
2019 Communications or public affairs 64 20 7 8 1 0 0 84 9 125
2019 Access to information and privacy 62 30 8 0 0 0 0 92 0 12
2019 Security 72 23 0 5 0 0 0 95 5 29
2019 Science and technology 55 26 12 4 1 0 1 82 6 1493
2019 Library services 48 28 7 7 6 0 4 79 13 28
2019 Administration and operations 57 24 10 3 3 0 1 83 7 407
2019 Human resources 60 19 10 7 3 1 1 80 10 180
2019 Financial management 51 28 9 9 2 0 1 79 11 208
2019 Procurement 67 18 5 2 6 0 2 86 8 44
2019 Real property 68 20 10 2 0 0 0 88 2 44
2019 Materiel management 51 39 6 4 0 0 0 90 4 24
2019 Information management 60 21 8 0 8 1 2 84 8 67
2019 Information technology 60 22 10 3 4 0 1 83 7 176
2019 Internal audit 59 20 0 10 10 0 0 80 20 10
2019 Evaluation 54 27 4 4 8 0 4 84 12 25
2019 Data sciences 68 22 6 2 2 0 0 90 4 71
2019 Policy 53 27 13 4 2 1 0 81 7 292
2019 Project management 56 25 10 7 2 0 0 81 9 113
2019 Other services to the public 65 21 5 2 3 0 2 89 6 80
2019 None of the above 56 18 13 5 6 1 2 76 11 243
2018 Client contact centre 60 23 14 0 3 0 0 83 3 30
2018 Federal regulators 46 24 11 0 20 0 0 69 20 16
2018 Compliance, inspection and enforcement 29 27 8 9 26 0 0 56 36 11
2018 Communications or public affairs 67 22 5 3 2 0 2 90 5 96
2018 Security 60 14 9 9 0 0 7 81 10 13
2018 Science and technology 49 31 12 4 2 0 1 81 7 1090
2018 Library services 40 36 16 8 0 0 0 76 8 25
2018 Administration and operations 55 24 10 5 3 0 2 81 8 320
2018 Human resources 51 16 17 8 5 0 4 69 14 157
2018 Financial management 51 23 15 5 5 0 1 74 11 183
2018 Procurement 60 15 9 2 9 0 5 78 12 44
2018 Real property 48 30 16 0 7 0 0 78 7 21
2018 Materiel management 52 33 12 0 3 0 0 85 3 20
2018 Information management 39 36 16 1 5 1 3 77 6 65
2018 Information technology 66 19 8 4 3 0 1 85 7 129
2018 Evaluation 61 22 8 0 9 0 0 83 9 20
2018 Data sciences 51 17 17 10 4 0 0 68 15 33
2018 Policy 54 25 9 6 4 0 2 80 10 211
2018 Project management 61 18 11 2 6 1 1 81 8 109
2018 Other services to the public 60 25 8 5 2 0 0 85 7 51
2018 None of the above 47 22 14 6 6 0 3 72 13 168
2017 Client contact centre 68 16 10 0 5 0 0 84 5 34
2017 Federal regulators 68 21 6 4 0 0 0 90 4 19
2017 Compliance, inspection and enforcement 53 22 9 16 0 0 0 75 16 13
2017 Communications or public affairs 64 20 8 7 1 0 1 84 8 101
2017 Access to information and privacy 53 33 7 0 0 0 7 93 0 12
2017 Security 61 30 5 0 0 0 5 95 0 20
2017 Science and technology 52 30 12 3 2 0 1 83 5 1334
2017 Library services 43 39 12 0 6 0 0 82 6 29
2017 Administration and operations 57 21 11 6 3 0 3 80 9 395
2017 Human resources 53 19 17 7 4 0 0 72 11 210
2017 Financial management 52 24 14 6 3 0 1 77 9 196
2017 Procurement 69 13 11 0 4 0 2 84 4 40
2017 Real property 78 16 0 0 0 0 6 100 0 23
2017 Materiel management 60 40 0 0 0 0 0 100 0 16
2017 Information management 60 21 10 6 4 0 0 80 10 73
2017 Information technology 64 16 9 5 4 1 2 82 9 150
2017 Evaluation 48 33 0 13 6 0 0 81 19 15
2017 Data sciences 53 28 8 7 2 0 2 82 9 35
2017 Policy 54 27 10 5 4 0 1 81 8 228
2017 Project management 64 29 3 2 2 0 0 93 5 108
2017 Other services to the public 53 19 20 5 1 0 1 73 6 72
2017 None of the above 57 23 10 4 3 0 3 82 7 282

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 23 21 0 7 0 0 72 7 23
2020 Federal regulators 40 35 24 0 0 0 0 76 0 15
2020 Compliance, inspection and enforcement 33 28 30 0 8 0 0 61 8 13
2020 Communications or public affairs 27 48 18 7 0 0 0 75 7 109
2020 Access to information and privacy 21 69 9 0 0 0 0 91 0 10
2020 Security 33 46 12 5 4 0 0 80 8 24
2020 Science and technology 29 39 19 8 4 0 0 68 12 1171
2020 Library services 25 41 19 15 0 0 0 66 15 24
2020 Administration and operations 36 38 17 7 2 0 0 74 9 388
2020 Human resources 42 29 16 9 4 1 0 71 12 178
2020 Financial management 33 43 15 7 2 0 0 76 9 197
2020 Procurement 33 30 24 3 6 4 0 66 9 32
2020 Real property 57 23 10 8 2 0 0 80 10 31
2020 Materiel management 25 39 20 0 15 0 0 65 15 17
2020 Information management 57 30 6 3 2 0 2 89 5 54
2020 Information technology 46 39 11 2 1 0 1 85 3 173
2020 Internal audit 14 49 29 8 0 0 0 62 8 14
2020 Evaluation 16 39 34 11 0 0 0 55 11 18
2020 Data sciences 31 37 25 5 2 0 0 68 7 50
2020 Policy 29 41 17 7 4 0 0 70 12 286
2020 Project management 30 47 15 6 3 0 0 77 9 118
2020 Other services to the public 29 32 22 15 3 0 0 60 18 58
2020 None of the above 28 46 18 3 4 0 0 74 7 196

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 19 5 4 0 0 0 91 4 23
2020 Federal regulators 100 0 0 0 0 0 0 100 0 15
2020 Compliance, inspection and enforcement 84 0 8 0 8 0 0 84 8 13
2020 Communications or public affairs 73 15 8 0 0 0 5 92 0 108
2020 Access to information and privacy 74 17 9 0 0 0 0 91 0 10
2020 Security 78 18 0 0 0 0 4 100 0 24
2020 Science and technology 65 21 6 3 1 1 3 89 4 1170
2020 Library services 65 16 12 7 0 0 0 81 7 24
2020 Administration and operations 68 20 6 2 1 0 3 91 3 388
2020 Human resources 74 12 5 2 1 1 4 91 3 179
2020 Financial management 68 20 8 1 1 0 2 90 2 198
2020 Procurement 53 21 12 6 4 0 4 77 11 33
2020 Real property 84 16 0 0 0 0 0 100 0 29
2020 Materiel management 60 26 7 8 0 0 0 86 8 16
2020 Information management 82 10 2 2 2 2 2 95 3 54
2020 Information technology 75 16 2 1 2 0 5 95 3 174
2020 Internal audit 73 21 0 0 0 0 7 100 0 14
2020 Evaluation 54 28 12 0 0 0 6 87 0 18
2020 Data sciences 71 13 7 5 2 0 3 86 7 50
2020 Policy 70 19 5 2 2 0 3 92 4 288
2020 Project management 61 27 5 2 2 1 2 91 4 117
2020 Other services to the public 66 24 3 6 0 1 0 91 6 60
2020 None of the above 68 20 5 2 1 1 2 91 4 194
2019 Client contact centre 72 16 5 0 5 0 2 90 5 36
2019 Federal regulators 71 0 11 5 0 0 13 81 6 16
2019 Compliance, inspection and enforcement 68 16 0 10 6 0 0 84 16 18
2019 Communications or public affairs 73 7 8 2 0 0 10 89 2 125
2019 Access to information and privacy 86 7 7 0 0 0 0 93 0 13
2019 Security 83 17 0 0 0 0 0 100 0 29
2019 Science and technology 78 11 5 1 1 1 4 94 2 1495
2019 Library services 74 14 6 3 3 0 0 88 6 28
2019 Administration and operations 76 13 5 1 1 0 4 93 2 404
2019 Human resources 78 10 5 2 2 1 4 91 4 182
2019 Financial management 71 16 3 2 2 1 5 93 4 210
2019 Procurement 72 17 7 4 0 0 0 89 4 43
2019 Real property 81 15 4 0 0 0 0 96 0 44
2019 Materiel management 68 19 6 0 0 0 7 93 0 24
2019 Information management 70 11 4 3 3 1 8 89 6 67
2019 Information technology 80 8 4 3 2 1 3 91 5 176
2019 Internal audit 81 0 10 0 0 0 9 89 0 10
2019 Evaluation 80 8 0 8 4 0 0 88 12 24
2019 Data sciences 74 16 5 0 4 0 2 91 4 71
2019 Policy 78 11 3 2 1 1 5 94 3 291
2019 Project management 76 9 2 3 0 0 10 94 4 112
2019 Other services to the public 75 10 6 1 1 1 6 91 2 80
2019 None of the above 71 12 5 2 4 1 4 88 7 244
2018 Client contact centre 68 18 8 3 0 0 3 89 3 30
2018 Federal regulators 83 0 6 6 6 0 0 83 11 16
2018 Compliance, inspection and enforcement 54 27 0 9 10 0 0 81 19 11
2018 Communications or public affairs 79 12 4 3 1 0 2 92 4 96
2018 Security 82 9 9 0 0 0 0 91 0 13
2018 Science and technology 73 16 5 1 1 0 4 93 2 1089
2018 Library services 63 8 12 4 0 4 8 82 5 24
2018 Administration and operations 66 18 6 2 3 0 4 88 6 321
2018 Human resources 70 12 5 4 2 0 8 90 6 155
2018 Financial management 70 15 7 2 3 0 3 88 5 185
2018 Procurement 75 5 12 2 5 0 2 81 7 43
2018 Real property 71 23 6 0 0 0 0 94 0 21
2018 Materiel management 59 29 8 0 3 0 0 88 3 20
2018 Information management 63 16 11 3 2 2 3 83 6 66
2018 Information technology 75 16 3 0 2 0 3 95 2 129
2018 Evaluation 82 4 4 0 9 0 0 87 9 20
2018 Data sciences 52 23 9 8 2 0 7 80 11 33
2018 Policy 75 15 3 3 0 0 3 93 3 211
2018 Project management 73 14 4 0 3 1 5 92 3 109
2018 Other services to the public 86 5 2 3 2 0 1 93 5 50
2018 None of the above 69 14 6 2 2 1 6 89 5 170

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 85 4 12 0 0 0 0 88 0 23
2020 Federal regulators 100 0 0 0 0 0 0 100 0 15
2020 Compliance, inspection and enforcement 71 21 0 0 8 0 0 92 8 13
2020 Communications or public affairs 91 2 2 1 1 0 4 97 2 108
2020 Access to information and privacy 91 9 0 0 0 0 0 100 0 10
2020 Security 82 14 0 0 0 0 4 100 0 24
2020 Science and technology 72 13 6 3 3 1 2 88 6 1168
2020 Library services 82 15 4 0 0 0 0 96 0 24
2020 Administration and operations 77 10 4 3 2 1 3 90 5 384
2020 Human resources 78 10 7 2 1 1 2 90 3 177
2020 Financial management 79 11 5 2 1 1 1 91 4 198
2020 Procurement 80 10 8 2 0 0 0 90 2 31
2020 Real property 67 16 0 8 10 0 0 82 18 30
2020 Materiel management 58 20 10 0 12 0 0 78 12 16
2020 Information management 85 7 2 0 2 0 5 96 2 54
2020 Information technology 84 6 2 2 3 1 2 93 5 175
2020 Internal audit 79 7 7 7 0 0 0 86 7 14
2020 Evaluation 78 11 7 0 5 0 0 89 5 18
2020 Data sciences 90 3 5 0 0 0 2 95 0 49
2020 Policy 79 12 4 1 1 0 2 93 3 285
2020 Project management 81 9 1 5 2 1 2 93 7 116
2020 Other services to the public 74 18 1 4 1 0 0 93 6 60
2020 None of the above 74 11 5 2 4 0 3 88 7 193
2019 Client contact centre 68 7 18 2 2 0 3 77 4 37
2019 Federal regulators 70 13 5 0 12 0 0 83 12 16
2019 Compliance, inspection and enforcement 68 10 0 0 16 0 6 83 17 18
2019 Communications or public affairs 82 7 6 1 1 0 5 92 1 124
2019 Access to information and privacy 79 7 7 7 0 0 0 86 7 13
2019 Security 68 20 3 6 3 0 0 88 9 29
2019 Science and technology 71 14 7 4 4 0 1 86 8 1500
2019 Library services 84 10 3 3 0 0 0 94 3 28
2019 Administration and operations 65 16 9 4 4 1 1 83 8 404
2019 Human resources 74 13 4 4 4 1 1 88 8 180
2019 Financial management 72 11 9 4 3 0 2 84 6 211
2019 Procurement 76 11 4 2 2 0 4 91 5 43
2019 Real property 62 20 12 4 0 0 2 83 4 44
2019 Materiel management 63 7 20 3 6 0 0 71 9 24
2019 Information management 64 12 11 6 3 0 3 79 9 67
2019 Information technology 82 7 3 4 3 1 1 90 7 176
2019 Internal audit 61 19 0 0 20 0 0 80 20 10
2019 Evaluation 55 11 11 15 8 0 0 66 23 25
2019 Data sciences 85 9 3 1 1 0 0 95 2 71
2019 Policy 74 13 6 3 3 0 1 88 6 292
2019 Project management 74 9 8 4 4 0 2 84 8 111
2019 Other services to the public 78 8 10 0 4 1 0 86 4 80
2019 None of the above 70 15 7 2 3 1 2 87 6 242
2018 Client contact centre 66 11 12 2 9 0 0 77 11 30
2018 Federal regulators 71 12 11 0 6 0 0 83 6 16
2018 Compliance, inspection and enforcement 52 9 30 0 10 0 0 60 10 11
2018 Communications or public affairs 79 11 3 2 1 1 3 94 3 96
2018 Security 77 16 7 0 0 0 0 93 0 13
2018 Science and technology 68 15 6 4 4 1 2 85 8 1087
2018 Library services 81 4 4 4 8 0 0 84 12 25
2018 Administration and operations 65 13 8 6 5 1 3 80 12 319
2018 Human resources 73 13 4 1 4 1 3 90 6 157
2018 Financial management 67 16 9 2 5 0 1 84 7 185
2018 Procurement 76 6 6 3 7 0 2 84 10 43
2018 Real property 81 7 4 2 7 0 0 88 9 21
2018 Materiel management 56 18 22 4 0 0 0 74 4 19
2018 Information management 69 17 5 2 2 3 2 90 5 66
2018 Information technology 77 14 4 1 2 0 1 92 4 129
2018 Internal audit 72 10 8 10 0 0 0 82 10 10
2018 Evaluation 52 22 4 4 17 0 0 74 22 20
2018 Data sciences 78 12 0 2 6 0 3 92 8 32
2018 Policy 72 13 4 5 3 0 3 88 8 208
2018 Project management 67 15 5 3 4 2 4 88 7 109
2018 Other services to the public 67 17 7 0 5 2 3 88 5 50
2018 None of the above 66 14 9 3 5 2 2 83 8 169
2017 Client contact centre 66 12 12 2 5 0 2 80 8 34
2017 Federal regulators 81 0 10 0 4 4 0 85 5 19
2017 Compliance, inspection and enforcement 46 7 7 31 9 0 0 53 40 13
2017 Communications or public affairs 82 11 4 1 0 0 2 95 1 101
2017 Access to information and privacy 61 24 0 0 0 0 14 100 0 11
2017 Security 76 5 5 9 0 0 5 85 10 20
2017 Science and technology 72 14 7 3 2 0 2 87 5 1332
2017 Library services 71 9 0 10 10 0 0 80 20 29
2017 Administration and operations 67 14 8 4 5 0 2 83 9 395
2017 Human resources 73 12 4 3 4 0 4 89 7 210
2017 Financial management 68 12 8 5 4 0 3 83 9 196
2017 Procurement 77 10 5 0 4 2 2 91 4 40
2017 Real property 81 16 3 0 0 0 0 97 0 23
2017 Materiel management 65 20 5 0 0 0 10 94 0 16
2017 Information management 74 9 9 6 1 0 1 84 8 73
2017 Information technology 80 10 3 1 2 1 2 93 3 150
2017 Evaluation 56 13 7 6 18 0 0 69 24 15
2017 Data sciences 82 4 6 5 2 0 0 86 7 35
2017 Policy 74 13 6 3 3 0 1 88 6 228
2017 Project management 66 16 6 5 4 0 3 85 9 108
2017 Other services to the public 72 13 4 1 2 3 5 92 4 72
2017 None of the above 70 13 7 2 5 0 1 85 7 283

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 81 19 0 0 0 0 0 100 0 23
2020 Federal regulators 87 13 0 0 0 0 0 100 0 15
2020 Compliance, inspection and enforcement 56 14 15 15 0 0 0 71 15 13
2020 Communications or public affairs 78 18 2 1 2 0 0 95 3 109
2020 Access to information and privacy 83 8 0 0 0 0 9 100 0 10
2020 Security 70 26 4 0 0 0 0 96 0 24
2020 Science and technology 59 24 10 4 2 0 1 84 6 1167
2020 Library services 74 19 7 0 0 0 0 93 0 24
2020 Administration and operations 63 23 8 3 2 0 1 87 5 385
2020 Human resources 67 23 4 3 2 0 1 91 5 178
2020 Financial management 65 22 8 2 1 0 1 88 3 199
2020 Procurement 72 16 9 2 0 0 0 88 2 32
2020 Real property 49 31 8 3 10 0 0 80 12 31
2020 Materiel management 39 33 17 0 12 0 0 71 12 17
2020 Information management 70 15 7 5 0 0 3 88 5 54
2020 Information technology 68 23 6 1 2 0 0 91 3 175
2020 Internal audit 49 30 14 7 0 0 0 79 7 14
2020 Evaluation 77 11 0 12 0 0 0 88 12 18
2020 Data sciences 82 11 5 2 0 0 0 93 2 50
2020 Policy 71 22 4 1 0 0 1 94 1 285
2020 Project management 67 20 7 3 3 0 0 87 6 115
2020 Other services to the public 70 19 6 5 0 0 0 89 5 58
2020 None of the above 55 28 10 3 3 0 1 84 6 196
2019 Client contact centre 63 19 14 2 2 0 0 82 4 37
2019 Federal regulators 37 40 7 11 0 0 7 82 12 16
2019 Compliance, inspection and enforcement 62 27 6 0 5 0 0 89 5 18
2019 Communications or public affairs 59 31 5 2 1 0 2 92 3 125
2019 Access to information and privacy 73 13 14 0 0 0 0 86 0 13
2019 Security 66 26 6 0 3 0 0 91 3 29
2019 Science and technology 54 26 11 5 3 0 1 81 8 1496
2019 Library services 56 22 20 0 3 0 0 77 3 28
2019 Administration and operations 51 26 14 5 4 0 1 78 9 402
2019 Human resources 59 24 13 2 2 1 0 83 4 180
2019 Financial management 52 31 9 5 2 0 1 83 7 211
2019 Procurement 70 8 8 8 2 2 2 81 10 44
2019 Real property 54 30 8 6 0 0 2 86 6 44
2019 Materiel management 49 42 9 0 0 0 0 91 0 24
2019 Information management 49 25 10 8 5 0 2 76 14 66
2019 Information technology 59 26 8 4 2 0 1 86 6 176
2019 Internal audit 50 20 10 10 10 0 0 70 20 10
2019 Evaluation 42 35 4 7 11 0 0 77 19 25
2019 Data sciences 69 19 9 1 1 0 0 89 2 71
2019 Policy 63 24 8 2 3 0 0 87 5 293
2019 Project management 59 25 9 3 4 0 1 84 7 112
2019 Other services to the public 51 38 8 0 1 0 1 91 1 79
2019 None of the above 58 21 12 3 5 0 1 80 8 240
2018 Client contact centre 35 21 29 13 3 0 0 56 15 29
2018 Federal regulators 49 28 17 0 6 0 0 77 6 16
2018 Compliance, inspection and enforcement 36 16 48 0 0 0 0 52 0 11
2018 Communications or public affairs 60 29 8 2 0 0 1 89 2 96
2018 Security 50 40 10 0 0 0 0 90 0 12
2018 Science and technology 44 31 14 6 4 0 1 76 10 1095
2018 Library services 57 24 4 16 0 0 0 81 16 25
2018 Administration and operations 44 27 14 9 5 0 1 72 14 317
2018 Human resources 57 24 14 3 1 0 0 82 5 158
2018 Financial management 49 29 13 6 2 0 0 79 8 184
2018 Procurement 59 26 8 0 5 2 0 87 5 45
2018 Real property 37 37 14 6 7 0 0 74 12 21
2018 Materiel management 48 26 8 10 8 0 0 74 18 20
2018 Information management 52 29 9 4 6 0 0 81 10 66
2018 Information technology 53 30 10 4 3 0 0 82 7 131
2018 Evaluation 35 21 25 9 9 0 0 57 18 20
2018 Data sciences 65 28 2 2 3 0 0 93 5 33
2018 Policy 60 25 9 2 2 0 2 87 4 211
2018 Project management 52 25 15 4 3 1 0 78 7 109
2018 Other services to the public 52 26 13 5 2 0 1 79 7 51
2018 None of the above 55 19 15 6 5 0 1 75 11 172
2017 Client contact centre 57 13 16 6 5 0 2 72 11 34
2017 Federal regulators 50 45 0 4 0 0 0 96 4 19
2017 Compliance, inspection and enforcement 38 22 9 15 16 0 0 60 31 13
2017 Communications or public affairs 59 27 8 5 0 0 1 87 5 101
2017 Access to information and privacy 43 30 7 13 0 0 7 78 14 12
2017 Security 77 9 14 0 0 0 0 86 0 20
2017 Science and technology 50 30 12 5 3 0 1 80 8 1335
2017 Library services 56 28 3 3 10 0 0 84 13 29
2017 Administration and operations 48 31 11 5 4 0 1 80 9 395
2017 Human resources 55 23 11 6 2 0 3 80 8 210
2017 Financial management 46 34 11 5 3 0 0 81 8 195
2017 Procurement 57 31 6 0 6 0 0 88 6 40
2017 Real property 46 26 28 0 0 0 0 72 0 23
2017 Materiel management 20 55 15 10 0 0 0 75 10 16
2017 Information management 49 26 11 8 5 0 1 76 13 72
2017 Information technology 62 25 7 2 3 0 1 88 5 150
2017 Evaluation 29 38 7 19 6 0 0 68 25 15
2017 Data sciences 59 29 7 2 2 0 0 88 5 35
2017 Policy 53 29 11 4 1 0 2 84 5 227
2017 Project management 47 20 20 5 5 0 3 69 10 108
2017 Other services to the public 38 34 17 7 1 0 3 73 9 72
2017 None of the above 50 26 14 4 4 0 2 77 9 282

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 17 11 0 0 0 0 89 0 23
2020 Federal regulators 92 8 0 0 0 0 0 100 0 15
2020 Compliance, inspection and enforcement 69 8 7 8 8 0 0 77 16 13
2020 Communications or public affairs 70 17 9 3 1 0 0 87 4 109
2020 Security 73 5 13 4 5 0 0 78 9 24
2020 Science and technology 59 20 10 5 4 1 1 81 9 1172
2020 Library services 81 4 12 4 0 0 0 85 4 24
2020 Administration and operations 68 15 8 4 4 0 1 84 8 390
2020 Human resources 67 18 7 3 4 0 1 86 8 178
2020 Financial management 66 19 8 4 3 0 1 86 6 198
2020 Procurement 73 17 7 0 0 2 0 93 0 31
2020 Real property 43 21 15 9 12 0 0 64 21 31
2020 Materiel management 31 36 10 8 15 0 0 68 22 16
2020 Information management 79 11 3 3 2 0 2 92 5 54
2020 Information technology 68 16 7 2 6 0 0 85 8 174
2020 Internal audit 54 24 22 0 0 0 0 78 0 13
2020 Evaluation 66 17 7 5 6 0 0 83 10 18
2020 Data sciences 75 12 10 2 2 0 0 87 3 50
2020 Policy 68 21 7 1 2 0 1 90 3 287
2020 Project management 67 15 8 8 2 0 0 82 10 117
2020 Other services to the public 63 20 9 4 3 0 0 83 8 60
2020 None of the above 57 21 12 5 5 0 0 78 10 197
2019 Client contact centre 63 21 9 5 2 0 0 84 7 37
2019 Federal regulators 67 7 8 6 13 0 0 74 18 15
2019 Compliance, inspection and enforcement 58 10 5 6 21 0 0 68 27 18
2019 Communications or public affairs 61 23 9 4 2 0 2 85 6 124
2019 Access to information and privacy 73 13 14 0 0 0 0 86 0 13
2019 Security 56 14 15 12 3 0 0 70 15 29
2019 Science and technology 60 20 10 4 5 0 1 81 9 1492
2019 Library services 68 19 7 0 6 0 0 87 6 28
2019 Administration and operations 59 21 7 6 5 0 1 81 12 401
2019 Human resources 66 15 10 5 4 0 0 81 9 181
2019 Financial management 60 20 10 5 3 0 1 82 8 210
2019 Procurement 66 13 14 2 4 0 2 80 6 44
2019 Real property 57 24 13 5 0 0 2 82 5 44
2019 Materiel management 46 17 20 7 9 0 0 63 17 24
2019 Information management 66 13 12 5 2 0 2 80 7 67
2019 Information technology 63 21 7 4 4 0 1 85 8 176
2019 Internal audit 51 29 0 0 20 0 0 80 20 10
2019 Evaluation 49 32 0 8 12 0 0 81 19 25
2019 Data sciences 75 13 8 4 0 0 0 88 4 71
2019 Policy 62 18 10 4 4 1 1 81 9 291
2019 Project management 60 21 7 8 4 0 1 82 11 111
2019 Other services to the public 66 15 3 4 9 2 0 83 14 79
2019 None of the above 65 17 8 4 5 1 1 84 8 241
2018 Client contact centre 65 17 3 3 11 0 0 83 15 29
2018 Federal regulators 47 22 20 11 0 0 0 69 11 16
2018 Compliance, inspection and enforcement 17 55 9 0 19 0 0 72 19 11
2018 Communications or public affairs 60 25 10 2 1 0 1 86 3 96
2018 Security 37 36 27 0 0 0 0 73 0 13
2018 Science and technology 51 25 11 6 5 0 1 77 11 1092
2018 Library services 44 32 12 8 4 0 0 76 12 25
2018 Administration and operations 54 17 12 8 8 0 1 71 16 315
2018 Human resources 60 21 11 3 4 0 0 81 8 158
2018 Financial management 59 21 9 7 4 0 0 80 11 181
2018 Procurement 53 17 17 2 10 0 0 71 12 45
2018 Real property 54 37 2 0 7 0 0 91 7 21
2018 Materiel management 47 40 13 0 0 0 0 87 0 20
2018 Information management 52 22 11 12 3 0 0 74 14 63
2018 Information technology 57 26 8 4 5 0 0 83 9 131
2018 Internal audit 52 0 22 0 18 8 0 56 19 10
2018 Evaluation 26 43 4 8 18 0 0 69 26 20
2018 Data sciences 51 37 7 2 2 0 0 89 4 33
2018 Policy 59 20 9 6 4 0 1 80 11 208
2018 Project management 63 17 8 4 6 1 0 82 11 109
2018 Other services to the public 60 17 11 2 8 0 1 78 10 51
2018 None of the above 57 17 11 6 9 0 1 74 15 171
2017 Client contact centre 71 19 0 2 5 0 2 92 8 34
2017 Federal regulators 61 24 6 4 4 0 0 85 9 19
2017 Compliance, inspection and enforcement 38 31 0 14 16 0 0 69 31 13
2017 Communications or public affairs 68 19 5 6 0 1 1 88 7 101
2017 Access to information and privacy 60 20 13 7 0 0 0 80 7 12
2017 Security 69 4 14 13 0 0 0 73 13 21
2017 Science and technology 58 22 9 5 4 1 1 82 9 1336
2017 Library services 55 13 12 6 14 0 0 68 20 29
2017 Administration and operations 61 20 10 4 5 0 1 81 9 396
2017 Human resources 58 17 10 6 7 0 2 76 13 209
2017 Financial management 58 25 9 4 3 0 0 83 8 196
2017 Procurement 63 24 4 2 6 0 0 87 9 40
2017 Real property 68 16 6 3 6 0 0 84 10 23
2017 Materiel management 35 34 26 4 0 0 0 69 4 16
2017 Information management 57 29 8 4 1 0 1 87 5 73
2017 Information technology 66 18 8 2 3 1 1 86 5 150
2017 Evaluation 57 19 6 0 18 0 0 76 18 15
2017 Data sciences 72 8 9 2 7 0 0 81 10 35
2017 Policy 56 19 11 8 4 0 3 77 11 227
2017 Project management 52 19 11 7 7 0 4 74 15 108
2017 Other services to the public 50 28 13 4 2 0 3 80 7 72
2017 None of the above 57 20 9 5 7 0 2 79 12 282

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 9 5 0 0 0 19 94 0 23
2020 Federal regulators 62 26 6 0 0 0 6 94 0 15
2020 Compliance, inspection and enforcement 69 7 8 0 0 0 16 91 0 13
2020 Communications or public affairs 73 10 4 1 0 1 11 94 1 109
2020 Access to information and privacy 65 0 8 0 9 0 18 79 11 10
2020 Security 64 28 0 4 0 0 4 96 4 24
2020 Science and technology 62 15 5 2 1 0 14 90 4 1168
2020 Library services 54 8 8 4 0 0 27 84 5 23
2020 Administration and operations 58 10 5 3 1 0 23 89 5 388
2020 Human resources 62 13 2 1 1 1 20 95 3 179
2020 Financial management 61 16 5 2 2 0 15 89 5 200
2020 Procurement 62 12 2 0 0 0 23 97 0 33
2020 Real property 45 16 10 5 5 2 17 75 12 31
2020 Materiel management 76 0 13 0 0 0 11 85 0 16
2020 Information management 66 9 5 2 3 0 15 88 6 54
2020 Information technology 67 18 6 1 1 1 7 92 2 174
2020 Internal audit 72 21 0 0 0 0 7 100 0 14
2020 Evaluation 83 6 0 0 0 0 11 100 0 18
2020 Data sciences 84 8 7 0 0 0 2 93 0 50
2020 Policy 58 16 6 1 1 0 18 90 2 287
2020 Project management 63 12 5 0 0 0 20 94 0 118
2020 Other services to the public 62 12 1 0 0 0 24 98 0 60
2020 None of the above 54 15 4 2 2 0 23 91 4 197
2019 Client contact centre 56 16 9 0 7 0 12 82 8 37
2019 Federal regulators 55 0 13 0 0 0 32 81 0 16
2019 Compliance, inspection and enforcement 47 20 0 0 6 0 26 91 9 18
2019 Communications or public affairs 63 12 1 2 0 0 22 96 3 125
2019 Access to information and privacy 80 7 0 6 0 0 7 93 7 13
2019 Security 54 17 11 0 0 0 17 86 0 28
2019 Science and technology 63 15 5 2 1 0 14 91 3 1485
2019 Library services 40 15 6 3 6 0 30 78 13 28
2019 Administration and operations 56 13 4 3 1 0 23 89 6 401
2019 Human resources 58 10 4 1 2 1 25 92 3 180
2019 Financial management 58 16 8 1 2 0 15 87 3 206
2019 Procurement 69 11 2 2 0 0 16 96 2 43
2019 Real property 53 23 14 0 0 0 11 85 0 43
2019 Materiel management 55 8 8 0 0 0 30 89 0 23
2019 Information management 61 10 0 1 5 0 24 92 8 67
2019 Information technology 70 13 5 3 1 0 8 90 5 175
2019 Internal audit 51 29 0 0 0 0 20 100 0 10
2019 Evaluation 47 11 19 0 4 0 19 72 5 25
2019 Data sciences 75 12 3 0 0 0 10 97 0 71
2019 Policy 55 9 5 2 0 0 29 90 3 289
2019 Project management 52 21 6 3 2 0 17 87 6 110
2019 Other services to the public 41 8 4 2 0 0 45 89 4 80
2019 None of the above 66 9 3 1 2 0 18 92 4 240
2018 Client contact centre 65 11 5 0 0 0 19 94 0 29
2018 Federal regulators 49 39 0 0 0 0 11 100 0 16
2018 Compliance, inspection and enforcement 53 0 9 0 0 0 38 85 0 11
2018 Communications or public affairs 64 9 7 3 2 0 15 86 6 95
2018 Security 40 22 7 0 0 0 31 90 0 13
2018 Science and technology 54 17 7 3 1 0 18 87 4 1089
2018 Library services 56 8 8 12 4 0 13 73 18 25
2018 Administration and operations 52 8 6 4 2 0 29 83 8 315
2018 Human resources 57 12 1 3 0 0 27 94 5 156
2018 Financial management 52 16 6 3 1 0 21 86 6 182
2018 Procurement 68 6 0 0 2 0 24 98 2 45
2018 Real property 52 33 7 2 0 0 6 91 2 21
2018 Materiel management 51 21 3 0 0 0 25 96 0 20
2018 Information management 61 9 5 1 0 0 23 92 1 65
2018 Information technology 49 17 9 3 1 0 21 84 5 131
2018 Evaluation 44 8 4 0 0 0 43 92 0 20
2018 Data sciences 56 16 0 0 0 0 27 100 0 33
2018 Policy 48 12 8 1 1 0 30 86 3 210
2018 Project management 47 12 7 2 1 2 29 85 6 109
2018 Other services to the public 49 8 5 2 5 0 31 84 10 51
2018 None of the above 46 10 6 1 4 0 32 84 7 170
2017 Client contact centre 56 5 2 2 3 0 30 89 8 34
2017 Federal regulators 45 20 9 0 0 0 26 88 0 19
2017 Compliance, inspection and enforcement 47 15 7 0 7 0 24 81 9 13
2017 Communications or public affairs 55 16 7 2 0 0 20 89 2 101
2017 Access to information and privacy 53 13 6 0 0 0 27 91 0 12
2017 Security 69 4 5 4 0 0 18 89 5 21
2017 Science and technology 56 17 7 2 1 0 16 88 4 1330
2017 Library services 67 16 6 0 3 0 8 90 3 29
2017 Administration and operations 50 15 5 3 2 0 26 87 6 394
2017 Human resources 55 8 7 3 0 0 28 86 5 210
2017 Financial management 55 11 8 2 1 0 21 85 4 195
2017 Procurement 62 5 6 0 5 0 22 86 6 39
2017 Real property 46 19 9 0 0 0 26 88 0 23
2017 Materiel management 45 10 11 0 0 0 34 84 0 16
2017 Information management 50 15 3 0 0 0 32 96 0 73
2017 Information technology 59 18 7 3 1 0 13 88 4 149
2017 Evaluation 44 45 0 0 0 0 11 100 0 15
2017 Data sciences 69 12 2 0 0 0 17 97 0 35
2017 Policy 52 15 5 3 0 0 24 88 4 224
2017 Project management 53 11 5 2 4 0 25 86 7 108
2017 Other services to the public 44 15 10 4 0 0 26 81 5 72
2017 None of the above 60 7 5 3 1 0 24 89 5 279

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 79 9 9 0 0 0 3 91 0 23
2020 Federal regulators 62 26 12 0 0 0 0 88 0 15
2020 Compliance, inspection and enforcement 84 8 0 8 0 0 0 92 8 13
2020 Communications or public affairs 83 10 2 1 0 0 4 97 1 110
2020 Access to information and privacy 92 8 0 0 0 0 0 100 0 10
2020 Security 55 41 0 0 0 0 4 100 0 23
2020 Science and technology 73 15 5 1 1 0 4 93 2 1178
2020 Library services 73 19 4 4 0 0 0 93 4 24
2020 Administration and operations 76 14 5 2 0 1 2 93 3 391
2020 Human resources 82 12 1 1 1 1 3 98 1 177
2020 Financial management 75 16 3 0 1 0 5 96 1 201
2020 Procurement 90 7 2 0 0 0 0 98 0 33
2020 Real property 69 20 7 5 0 0 0 88 5 31
2020 Materiel management 75 7 6 3 4 0 3 86 8 17
2020 Information management 86 7 2 0 2 0 3 97 2 54
2020 Information technology 78 11 5 2 1 1 3 92 3 177
2020 Internal audit 100 0 0 0 0 0 0 100 0 14
2020 Evaluation 82 12 6 0 0 0 0 94 0 17
2020 Data sciences 88 3 5 2 0 0 2 93 2 50
2020 Policy 72 20 5 1 1 0 1 93 2 291
2020 Project management 67 22 7 1 2 0 2 90 3 118
2020 Other services to the public 64 23 8 3 1 0 1 88 4 60
2020 None of the above 62 26 4 5 0 1 2 90 6 197
2019 Client contact centre 70 15 8 5 2 0 0 85 7 37
2019 Federal regulators 73 13 0 8 0 0 7 92 8 16
2019 Compliance, inspection and enforcement 72 16 0 0 11 0 0 89 11 18
2019 Communications or public affairs 76 15 4 0 0 0 5 96 0 125
2019 Access to information and privacy 87 13 0 0 0 0 0 100 0 13
2019 Security 66 19 9 3 0 0 3 88 3 29
2019 Science and technology 76 14 4 1 1 0 4 94 2 1493
2019 Library services 76 10 0 3 3 0 8 93 7 28
2019 Administration and operations 72 18 3 2 0 0 5 95 2 402
2019 Human resources 81 9 2 1 2 1 4 95 3 179
2019 Financial management 75 13 4 1 1 0 5 93 2 210
2019 Procurement 78 18 2 0 2 0 0 96 2 44
2019 Real property 48 30 10 8 2 0 2 80 10 44
2019 Materiel management 69 13 14 0 0 0 4 86 0 24
2019 Information management 76 15 3 0 0 0 7 97 0 67
2019 Information technology 76 15 3 1 1 0 4 95 3 175
2019 Internal audit 80 20 0 0 0 0 0 100 0 10
2019 Evaluation 74 7 11 0 4 0 4 84 4 25
2019 Data sciences 88 11 0 0 1 0 0 99 1 70
2019 Policy 74 17 5 0 0 0 3 95 0 291
2019 Project management 71 22 1 3 1 0 2 95 4 111
2019 Other services to the public 69 20 0 2 2 1 6 95 5 80
2019 None of the above 76 11 5 3 1 0 4 91 4 242
2018 Client contact centre 77 11 12 0 0 0 0 88 0 29
2018 Federal regulators 54 29 11 0 6 0 0 83 6 16
2018 Compliance, inspection and enforcement 64 9 27 0 0 0 0 73 0 11
2018 Communications or public affairs 74 14 7 1 0 0 5 92 1 96
2018 Security 47 29 7 0 0 0 16 91 0 13
2018 Science and technology 70 16 5 1 1 0 6 92 2 1094
2018 Library services 72 15 4 0 0 0 8 96 0 25
2018 Administration and operations 69 15 5 1 1 0 8 92 3 317
2018 Human resources 79 14 2 1 0 0 4 96 2 155
2018 Financial management 70 20 5 1 0 0 3 93 1 183
2018 Procurement 79 9 2 0 2 2 7 96 2 45
2018 Real property 50 34 16 0 0 0 0 84 0 21
2018 Materiel management 53 28 0 15 0 0 4 85 15 20
2018 Information management 72 11 3 3 1 0 9 91 5 66
2018 Information technology 68 17 7 2 1 0 5 90 3 131
2018 Evaluation 78 13 4 0 4 0 0 91 4 20
2018 Data sciences 72 11 11 0 0 0 6 88 0 32
2018 Policy 69 20 2 2 0 0 6 95 3 210
2018 Project management 60 23 11 2 1 1 2 85 3 110
2018 Other services to the public 66 22 3 2 3 0 4 91 5 51
2018 None of the above 70 12 4 2 2 0 9 91 5 170
2017 Client contact centre 74 19 5 0 0 0 3 95 0 34
2017 Federal regulators 60 35 0 0 0 0 4 100 0 19
2017 Compliance, inspection and enforcement 69 23 7 0 0 0 0 93 0 13
2017 Communications or public affairs 80 15 2 0 0 1 3 98 0 101
2017 Access to information and privacy 73 13 7 0 0 0 7 93 0 12
2017 Security 85 5 5 0 0 0 5 95 0 19
2017 Science and technology 70 17 4 1 1 1 6 94 3 1326
2017 Library services 88 9 0 0 0 0 3 100 0 29
2017 Administration and operations 69 19 5 1 1 0 6 93 2 393
2017 Human resources 75 9 5 1 1 0 9 92 2 210
2017 Financial management 72 14 5 2 0 0 7 93 2 194
2017 Procurement 89 2 2 4 0 0 2 93 5 40
2017 Real property 52 35 6 6 0 0 0 87 6 23
2017 Materiel management 59 30 0 0 0 0 11 100 0 15
2017 Information management 64 17 5 1 0 0 13 93 2 71
2017 Information technology 71 13 8 1 1 0 6 89 2 149
2017 Evaluation 74 7 7 7 0 0 5 85 7 14
2017 Data sciences 82 12 0 0 3 0 4 97 3 34
2017 Policy 68 20 5 2 0 0 6 93 2 227
2017 Project management 69 19 6 0 0 0 6 93 0 108
2017 Other services to the public 64 18 8 2 0 1 6 89 3 72
2017 None of the above 70 15 3 1 3 1 7 92 4 279

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 75 17 9 0 0 0 0 91 0 23
2020 Federal regulators 46 47 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 56 22 16 6 0 0 0 78 6 13
2020 Communications or public affairs 72 12 9 1 5 0 1 85 6 109
2020 Access to information and privacy 57 34 9 0 0 0 0 91 0 10
2020 Security 86 10 4 0 0 0 0 96 0 23
2020 Science and technology 62 20 8 3 5 1 2 84 8 1176
2020 Library services 33 32 19 0 16 0 0 64 16 24
2020 Administration and operations 67 15 10 4 2 0 2 83 6 390
2020 Human resources 71 19 6 1 1 1 2 92 2 177
2020 Financial management 70 19 5 2 2 0 2 90 5 201
2020 Procurement 73 17 10 0 0 0 0 90 0 33
2020 Real property 66 25 0 2 7 0 0 90 10 31
2020 Materiel management 59 15 10 8 8 0 0 74 15 16
2020 Information management 75 16 2 0 7 0 0 91 7 54
2020 Information technology 69 13 8 6 2 2 0 84 8 177
2020 Internal audit 72 22 7 0 0 0 0 93 0 14
2020 Evaluation 95 0 0 5 0 0 0 95 5 18
2020 Data sciences 70 22 7 0 2 0 0 92 2 50
2020 Policy 71 15 7 3 3 0 0 87 5 291
2020 Project management 59 24 7 6 1 1 2 86 7 116
2020 Other services to the public 56 24 11 6 3 0 0 80 9 60
2020 None of the above 53 22 15 5 3 1 1 77 8 196
2019 Client contact centre 65 21 7 0 2 3 2 91 2 37
2019 Federal regulators 68 7 13 5 0 0 7 80 6 16
2019 Compliance, inspection and enforcement 83 5 0 0 11 0 0 89 11 18
2019 Communications or public affairs 74 12 1 2 5 0 5 91 8 125
2019 Access to information and privacy 73 0 20 0 0 0 7 78 0 13
2019 Security 72 14 3 0 8 3 0 89 8 29
2019 Science and technology 66 15 7 4 5 0 2 84 9 1498
2019 Library services 37 17 11 10 17 0 8 58 29 28
2019 Administration and operations 70 14 7 3 3 0 3 87 6 405
2019 Human resources 72 14 7 1 3 1 3 90 3 181
2019 Financial management 76 14 4 2 2 0 2 92 4 210
2019 Procurement 75 14 8 2 0 0 2 90 2 43
2019 Real property 64 24 7 3 0 0 2 90 3 44
2019 Materiel management 82 4 0 10 0 0 4 89 11 24
2019 Information management 71 16 2 2 5 0 6 92 6 67
2019 Information technology 73 10 8 2 5 1 2 85 7 176
2019 Internal audit 90 10 0 0 0 0 0 100 0 10
2019 Evaluation 69 27 4 0 0 0 0 96 0 25
2019 Data sciences 77 12 5 1 5 0 0 89 6 71
2019 Policy 81 10 3 3 1 0 1 93 5 289
2019 Project management 63 15 9 2 6 0 4 82 8 112
2019 Other services to the public 70 18 2 3 5 0 2 90 8 80
2019 None of the above 69 13 7 3 5 1 2 84 8 242
2018 Client contact centre 79 12 9 0 0 0 0 91 0 29
2018 Federal regulators 64 31 0 5 0 0 0 95 5 16
2018 Compliance, inspection and enforcement 36 27 28 0 0 0 9 69 0 11
2018 Communications or public affairs 74 11 8 1 3 1 2 88 4 96
2018 Security 62 14 0 0 0 0 24 100 0 13
2018 Science and technology 67 17 6 4 4 0 2 87 7 1095
2018 Library services 53 19 20 4 4 0 0 72 8 25
2018 Administration and operations 57 18 9 4 6 1 5 80 10 319
2018 Human resources 59 25 8 4 2 0 2 85 7 158
2018 Financial management 71 16 5 3 3 0 3 89 6 183
2018 Procurement 72 13 6 0 6 0 4 88 6 44
2018 Real property 60 28 2 10 0 0 0 88 10 20
2018 Materiel management 54 22 20 0 0 0 4 79 0 20
2018 Information management 53 28 1 8 8 0 1 83 16 66
2018 Information technology 59 26 8 3 4 0 0 85 7 131
2018 Evaluation 56 13 0 22 4 0 4 73 27 20
2018 Data sciences 81 7 2 2 8 0 0 87 11 33
2018 Policy 74 11 7 3 1 0 4 89 4 210
2018 Project management 72 13 4 4 5 0 2 87 9 110
2018 Other services to the public 63 21 2 7 0 0 7 90 8 51
2018 None of the above 63 18 7 1 7 0 4 84 8 170
2017 Client contact centre 64 19 9 0 3 0 5 88 3 33
2017 Federal regulators 64 32 4 0 0 0 0 96 0 19
2017 Compliance, inspection and enforcement 60 31 9 0 0 0 0 91 0 13
2017 Communications or public affairs 72 17 5 2 2 0 2 91 3 101
2017 Access to information and privacy 67 20 7 0 0 0 7 93 0 12
2017 Security 56 9 15 9 0 5 5 73 10 20
2017 Science and technology 61 20 6 4 4 1 3 84 9 1335
2017 Library services 39 37 13 7 4 0 0 76 11 29
2017 Administration and operations 60 20 10 4 4 1 2 82 7 394
2017 Human resources 65 16 9 3 4 0 4 84 7 210
2017 Financial management 60 25 7 2 2 1 3 89 4 195
2017 Procurement 74 9 11 0 4 2 0 85 4 40
2017 Real property 65 26 9 0 0 0 0 91 0 23
2017 Materiel management 74 16 10 0 0 0 0 90 0 16
2017 Information management 55 23 10 5 1 0 6 83 6 73
2017 Information technology 56 22 13 1 6 1 1 79 7 150
2017 Evaluation 50 20 11 19 0 0 0 70 19 15
2017 Data sciences 63 11 6 4 13 0 2 76 18 35
2017 Policy 67 19 8 2 2 0 2 88 4 228
2017 Project management 53 27 8 6 2 0 5 84 8 107
2017 Other services to the public 64 15 8 5 5 3 1 81 10 72
2017 None of the above 63 18 6 6 2 1 4 86 8 283

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 30 0 0 0 0 0 100 0 23
2020 Federal regulators 46 41 13 0 0 0 0 87 0 15
2020 Compliance, inspection and enforcement 34 43 15 8 0 0 0 77 8 13
2020 Communications or public affairs 46 29 15 7 2 0 1 76 9 110
2020 Access to information and privacy 33 49 8 0 0 9 0 91 0 10
2020 Security 45 37 9 5 0 0 4 85 5 24
2020 Science and technology 44 33 14 5 2 0 2 79 7 1179
2020 Library services 45 27 20 4 4 0 0 72 8 24
2020 Administration and operations 43 31 15 8 3 0 0 73 12 391
2020 Human resources 43 30 16 6 5 1 1 73 11 179
2020 Financial management 47 26 17 5 5 0 0 73 10 200
2020 Procurement 47 36 3 6 2 6 0 88 9 33
2020 Real property 40 34 11 10 5 0 0 74 15 31
2020 Materiel management 61 26 10 4 0 0 0 86 4 16
2020 Information management 47 31 13 0 8 0 0 78 8 54
2020 Information technology 48 30 12 5 3 0 2 79 9 177
2020 Internal audit 28 29 36 7 0 0 0 58 7 14
2020 Evaluation 44 16 22 12 6 0 0 60 18 18
2020 Data sciences 48 15 36 1 0 0 0 63 1 50
2020 Policy 42 33 16 6 3 0 1 75 9 289
2020 Project management 48 28 14 6 3 0 0 77 10 118
2020 Other services to the public 40 27 24 8 1 0 0 67 9 60
2020 None of the above 39 33 15 7 3 1 1 74 10 197
2019 Client contact centre 51 19 17 5 2 3 2 74 8 36
2019 Federal regulators 56 38 0 0 0 0 7 100 0 16
2019 Compliance, inspection and enforcement 41 31 28 0 0 0 0 72 0 18
2019 Communications or public affairs 51 30 14 1 2 0 1 82 4 124
2019 Access to information and privacy 65 21 14 0 0 0 0 86 0 13
2019 Security 57 22 11 9 0 0 0 79 9 29
2019 Science and technology 55 27 12 3 1 0 1 83 4 1491
2019 Library services 36 44 9 8 3 0 0 80 11 28
2019 Administration and operations 46 31 15 5 2 0 2 78 7 404
2019 Human resources 50 28 12 3 4 1 2 81 7 180
2019 Financial management 55 29 11 1 2 0 2 86 3 210
2019 Procurement 37 41 14 2 6 0 0 78 8 44
2019 Real property 67 22 9 0 0 0 2 90 0 44
2019 Materiel management 41 29 27 4 0 0 0 69 4 24
2019 Information management 48 27 19 0 4 0 2 76 4 67
2019 Information technology 50 29 12 4 4 0 1 80 7 176
2019 Internal audit 71 9 10 10 0 0 0 80 10 10
2019 Evaluation 61 27 11 0 0 0 0 89 0 25
2019 Data sciences 58 30 8 2 1 1 0 88 3 71
2019 Policy 49 27 15 6 2 0 1 77 8 289
2019 Project management 49 30 13 2 2 0 5 83 4 111
2019 Other services to the public 52 28 10 3 3 0 2 82 7 80
2019 None of the above 56 28 10 2 3 0 1 85 5 240
2018 Client contact centre 68 24 6 0 3 0 0 91 3 29
2018 Federal regulators 48 41 11 0 0 0 0 89 0 16
2018 Compliance, inspection and enforcement 19 46 27 0 8 0 0 65 8 11
2018 Communications or public affairs 44 39 13 3 0 0 1 84 3 96
2018 Security 74 8 8 0 0 0 10 91 0 12
2018 Science and technology 49 31 13 4 2 0 2 82 6 1093
2018 Library services 25 42 29 0 4 0 0 67 4 24
2018 Administration and operations 44 30 16 4 4 0 1 75 9 319
2018 Human resources 44 33 13 5 4 0 1 78 9 157
2018 Financial management 46 31 16 4 2 0 1 78 5 183
2018 Procurement 44 41 8 3 2 0 2 87 5 44
2018 Real property 44 53 3 0 0 0 0 97 0 21
2018 Materiel management 38 46 16 0 0 0 0 84 0 19
2018 Information management 53 24 14 5 2 1 0 78 8 66
2018 Information technology 41 32 18 4 4 0 2 74 8 131
2018 Evaluation 44 30 0 26 0 0 0 74 26 20
2018 Data sciences 25 46 25 2 0 0 2 72 2 33
2018 Policy 41 33 18 3 4 0 1 75 7 211
2018 Project management 49 33 9 3 5 0 2 84 7 110
2018 Other services to the public 47 35 14 2 0 0 3 84 2 51
2018 None of the above 54 21 13 5 3 0 4 79 8 171
2017 Client contact centre 50 29 10 8 0 0 3 82 8 34
2017 Federal regulators 43 52 5 0 0 0 0 95 0 19
2017 Compliance, inspection and enforcement 56 22 14 8 0 0 0 78 8 13
2017 Communications or public affairs 47 31 16 4 1 0 1 79 5 101
2017 Access to information and privacy 36 28 13 16 0 0 7 69 17 12
2017 Security 64 14 13 9 0 0 0 78 9 21
2017 Science and technology 48 33 11 3 2 0 2 84 5 1329
2017 Library services 61 17 13 9 0 0 0 78 9 29
2017 Administration and operations 47 32 14 3 2 0 3 80 6 396
2017 Human resources 42 32 15 5 4 0 2 76 9 210
2017 Financial management 42 35 13 4 4 0 2 78 8 196
2017 Procurement 60 16 16 4 2 2 0 77 7 40
2017 Real property 65 26 6 3 0 0 0 91 3 23
2017 Materiel management 35 34 20 10 0 0 0 69 10 16
2017 Information management 52 28 16 3 1 0 0 80 4 73
2017 Information technology 48 26 13 8 2 1 1 76 11 149
2017 Evaluation 56 38 0 6 0 0 0 94 6 15
2017 Data sciences 41 36 7 7 5 4 0 81 12 35
2017 Policy 51 24 13 9 2 0 2 76 11 228
2017 Project management 52 29 12 6 1 0 1 81 7 108
2017 Other services to the public 43 33 13 5 2 0 4 79 8 72
2017 None of the above 54 31 7 2 1 1 3 88 4 281

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 61 0 0 0 0 0 100 0 23
2020 Federal regulators 29 47 24 0 0 0 0 76 0 15
2020 Compliance, inspection and enforcement 28 50 8 14 0 0 0 78 14 13
2020 Communications or public affairs 29 43 17 11 0 0 0 72 11 110
2020 Access to information and privacy 58 23 19 0 0 0 0 81 0 10
2020 Security 42 40 13 5 0 0 0 82 5 24
2020 Science and technology 17 41 28 10 5 0 0 58 15 1179
2020 Library services 27 46 20 7 0 0 0 73 7 24
2020 Administration and operations 30 44 16 6 3 0 0 74 9 392
2020 Human resources 33 40 17 6 4 0 1 73 10 179
2020 Financial management 36 43 13 5 3 0 0 78 8 201
2020 Procurement 30 40 22 2 2 4 0 72 5 32
2020 Real property 23 43 22 8 5 0 0 65 13 31
2020 Materiel management 29 33 15 18 4 0 0 62 23 17
2020 Information management 44 33 20 2 2 0 0 77 4 54
2020 Information technology 32 37 26 2 2 0 0 70 5 176
2020 Internal audit 21 50 28 0 0 0 0 72 0 14
2020 Evaluation 17 38 22 23 0 0 0 55 23 18
2020 Data sciences 35 35 26 2 2 0 0 70 4 50
2020 Policy 26 47 18 7 2 0 0 73 9 291
2020 Project management 26 47 22 4 1 0 0 73 5 118
2020 Other services to the public 31 35 25 1 8 0 0 66 10 60
2020 None of the above 20 36 31 7 4 1 0 57 12 197

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 44 21 5 0 0 0 75 5 23
2020 Federal regulators 23 31 34 12 0 0 0 54 12 15
2020 Compliance, inspection and enforcement 28 36 14 15 8 0 0 63 23 13
2020 Communications or public affairs 9 33 42 15 2 0 0 42 16 110
2020 Access to information and privacy 25 42 17 8 9 0 0 66 17 10
2020 Security 28 32 31 5 5 0 0 60 9 24
2020 Science and technology 12 36 34 13 4 0 0 48 18 1179
2020 Library services 12 24 51 9 4 0 0 36 13 24
2020 Administration and operations 15 35 34 13 3 0 0 50 16 390
2020 Human resources 17 30 38 12 4 0 0 47 16 179
2020 Financial management 17 35 33 11 5 0 0 52 16 201
2020 Procurement 14 34 33 20 0 0 0 47 20 33
2020 Real property 9 37 27 22 5 0 0 46 27 31
2020 Materiel management 15 46 22 17 0 0 0 61 17 16
2020 Information management 37 38 18 2 4 2 0 76 5 53
2020 Information technology 18 33 32 14 3 0 0 51 17 175
2020 Internal audit 7 36 57 0 0 0 0 43 0 14
2020 Evaluation 6 55 28 11 0 0 0 61 11 18
2020 Data sciences 10 44 33 8 0 0 5 56 9 50
2020 Policy 10 31 39 17 4 0 0 41 21 291
2020 Project management 8 46 32 11 4 0 0 54 15 118
2020 Other services to the public 8 36 46 7 3 0 0 44 11 60
2020 None of the above 10 30 41 16 3 0 0 40 19 196
2019 Client contact centre 25 35 22 16 2 0 0 61 17 37
2019 Federal regulators 7 42 32 8 12 0 0 49 20 16
2019 Compliance, inspection and enforcement 26 32 16 10 16 0 0 58 26 18
2019 Communications or public affairs 16 40 30 13 1 0 0 56 14 125
2019 Access to information and privacy 37 35 14 6 0 0 8 78 7 13
2019 Security 18 39 26 11 5 0 0 57 16 29
2019 Science and technology 21 35 31 11 3 0 0 55 14 1507
2019 Library services 13 44 37 3 3 0 0 57 6 28
2019 Administration and operations 16 40 30 11 4 0 0 56 15 407
2019 Human resources 21 32 32 10 3 0 1 54 14 182
2019 Financial management 21 41 24 14 0 0 0 62 14 211
2019 Procurement 22 42 20 14 0 2 0 65 15 44
2019 Real property 25 36 25 15 0 0 0 61 15 44
2019 Materiel management 27 36 23 7 6 0 0 63 13 24
2019 Information management 25 33 29 7 5 0 0 59 13 67
2019 Information technology 20 42 27 7 2 1 0 63 10 177
2019 Internal audit 40 19 10 10 20 0 0 59 31 10
2019 Evaluation 20 34 35 4 8 0 0 54 11 25
2019 Data sciences 29 43 25 2 1 0 0 72 3 71
2019 Policy 11 41 34 11 3 0 0 52 14 294
2019 Project management 21 37 30 11 1 0 0 58 12 113
2019 Other services to the public 22 37 28 11 2 0 0 59 13 80
2019 None of the above 21 35 30 9 4 0 0 56 14 242
2018 Client contact centre 7 49 26 8 11 0 0 55 19 30
2018 Federal regulators 12 33 37 12 6 0 0 46 18 16
2018 Compliance, inspection and enforcement 9 8 54 19 10 0 0 17 30 11
2018 Communications or public affairs 16 45 28 10 1 0 1 61 11 95
2018 Security 7 62 23 0 7 0 0 70 7 13
2018 Science and technology 15 34 34 13 4 0 0 48 18 1098
2018 Library services 0 36 45 15 4 0 0 36 19 25
2018 Administration and operations 16 34 28 15 7 0 0 50 21 323
2018 Human resources 25 29 30 12 4 0 0 53 17 158
2018 Financial management 22 38 28 10 2 0 0 60 12 185
2018 Procurement 22 30 30 13 3 3 0 53 16 45
2018 Real property 3 55 20 15 7 0 0 58 22 21
2018 Materiel management 8 40 51 0 0 0 0 49 0 20
2018 Information management 16 30 41 8 4 0 0 46 13 67
2018 Information technology 18 35 28 15 3 0 0 53 18 131
2018 Internal audit 18 53 19 10 0 0 0 71 10 10
2018 Evaluation 9 35 34 13 9 0 0 44 22 20
2018 Data sciences 2 53 37 5 2 0 0 55 7 33
2018 Policy 15 31 38 14 1 0 0 47 15 210
2018 Project management 9 39 35 15 3 0 0 47 18 109
2018 Other services to the public 38 24 28 10 0 0 0 62 10 51
2018 None of the above 17 26 38 12 7 0 0 43 19 173
2017 Client contact centre 16 15 40 26 2 0 0 31 29 34
2017 Federal regulators 12 39 45 0 4 0 0 51 4 19
2017 Compliance, inspection and enforcement 7 24 45 8 9 0 7 34 18 13
2017 Communications or public affairs 4 36 43 14 3 0 0 40 17 101
2017 Access to information and privacy 7 23 56 7 6 0 0 31 13 12
2017 Security 17 18 42 19 4 0 0 35 24 21
2017 Science and technology 13 34 36 12 3 0 0 48 16 1337
2017 Library services 16 24 34 17 10 0 0 39 27 29
2017 Administration and operations 12 35 38 12 4 0 0 47 16 396
2017 Human resources 14 31 37 14 5 0 0 44 18 208
2017 Financial management 9 46 33 11 0 0 1 55 11 196
2017 Procurement 18 27 35 11 9 0 0 45 20 40
2017 Real property 16 43 31 9 0 0 0 59 9 23
2017 Materiel management 25 10 55 10 0 0 0 35 10 16
2017 Information management 17 37 30 12 4 0 0 54 15 72
2017 Information technology 15 36 29 17 3 0 0 51 20 150
2017 Evaluation 6 52 18 18 6 0 0 58 24 15
2017 Data sciences 23 32 29 6 7 2 0 57 13 35
2017 Policy 8 32 41 14 4 0 0 40 18 228
2017 Project management 14 40 31 12 3 0 0 54 15 108
2017 Other services to the public 10 30 43 10 4 1 1 42 14 72
2017 None of the above 16 36 30 10 6 0 1 53 17 282

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 12 26 49 9 0 0 58 17 23
2020 Federal regulators 21 19 45 6 8 0 0 14 40 15
2020 Compliance, inspection and enforcement 8 21 29 21 21 0 0 42 29 13
2020 Communications or public affairs 9 17 43 21 10 0 0 31 26 109
2020 Access to information and privacy 0 34 26 0 40 0 0 40 34 10
2020 Security 14 17 32 17 20 0 0 37 31 24
2020 Science and technology 8 19 38 25 9 0 0 34 28 1173
2020 Library services 4 12 38 42 4 0 0 46 16 24
2020 Administration and operations 10 21 38 22 9 0 0 31 30 389
2020 Human resources 12 18 40 22 7 0 0 30 30 178
2020 Financial management 11 16 40 23 10 0 0 33 27 201
2020 Procurement 5 20 57 15 2 0 0 18 25 33
2020 Real property 12 14 43 27 4 0 0 31 26 31
2020 Materiel management 7 8 34 51 0 0 0 51 15 17
2020 Information management 2 8 28 36 26 0 0 61 10 53
2020 Information technology 11 20 31 31 7 1 0 38 31 177
2020 Internal audit 0 14 71 15 0 0 0 15 14 14
2020 Evaluation 6 29 32 17 17 0 0 33 34 18
2020 Data sciences 5 22 40 24 9 0 0 33 27 49
2020 Policy 12 24 39 19 6 0 0 25 36 289
2020 Project management 5 22 40 28 4 0 0 32 27 116
2020 Other services to the public 10 18 58 9 5 0 0 14 28 60
2020 None of the above 12 19 40 22 6 0 0 27 32 197
2019 Client contact centre 4 17 31 42 5 0 0 47 22 36
2019 Federal regulators 12 32 25 18 13 0 0 31 44 16
2019 Compliance, inspection and enforcement 21 6 31 26 15 0 0 42 27 18
2019 Communications or public affairs 5 26 39 18 12 0 0 30 31 124
2019 Access to information and privacy 16 6 49 14 7 0 8 23 24 13
2019 Security 8 24 47 6 15 0 0 21 32 29
2019 Science and technology 6 16 37 25 15 0 0 40 22 1499
2019 Library services 9 33 32 13 13 0 0 26 42 28
2019 Administration and operations 8 20 38 24 9 0 0 34 28 404
2019 Human resources 10 19 31 26 14 0 0 39 30 180
2019 Financial management 5 21 37 27 10 0 0 37 26 210
2019 Procurement 2 21 41 25 10 0 0 35 24 43
2019 Real property 8 12 28 29 23 0 0 52 20 44
2019 Materiel management 6 7 47 16 24 0 0 39 13 24
2019 Information management 10 9 43 20 17 0 2 38 18 66
2019 Information technology 6 16 37 29 13 0 0 41 22 175
2019 Internal audit 20 19 20 20 20 0 0 40 39 10
2019 Evaluation 8 12 58 19 4 0 0 23 20 25
2019 Data sciences 5 7 36 28 23 0 0 51 13 71
2019 Policy 8 14 42 27 8 0 0 35 23 292
2019 Project management 5 18 37 22 16 0 0 39 24 112
2019 Other services to the public 3 16 42 24 15 0 0 39 19 80
2019 None of the above 10 19 34 24 12 0 0 37 29 240
2018 Client contact centre 11 5 47 21 16 0 0 36 17 29
2018 Federal regulators 11 17 60 5 6 0 0 12 28 16
2018 Compliance, inspection and enforcement 28 28 35 0 9 0 0 9 57 11
2018 Communications or public affairs 2 18 33 32 14 0 1 47 20 95
2018 Security 7 31 7 39 16 0 0 55 38 13
2018 Science and technology 7 17 40 25 11 0 0 36 24 1082
2018 Library services 15 15 53 16 0 0 0 16 31 25
2018 Administration and operations 13 17 42 18 9 0 0 28 30 322
2018 Human resources 8 17 41 19 16 0 0 34 25 157
2018 Financial management 3 17 42 22 17 0 0 39 20 184
2018 Procurement 12 14 34 31 9 0 0 41 26 44
2018 Real property 10 7 27 44 12 0 0 57 16 21
2018 Materiel management 0 33 28 31 8 0 0 39 33 20
2018 Information management 18 10 48 18 7 0 0 24 27 67
2018 Information technology 5 21 38 23 13 0 0 36 26 130
2018 Internal audit 0 18 43 21 10 0 8 34 19 10
2018 Evaluation 13 9 48 30 0 0 0 30 22 20
2018 Data sciences 2 18 32 43 5 0 0 48 20 33
2018 Policy 5 20 41 26 9 0 0 34 24 208
2018 Project management 2 19 43 27 8 0 1 35 21 110
2018 Other services to the public 2 18 32 16 31 0 0 48 20 51
2018 None of the above 12 20 36 17 14 1 0 31 32 172
2017 Client contact centre 13 5 58 18 6 0 0 24 18 34
2017 Federal regulators 4 6 44 29 17 0 0 46 10 19
2017 Compliance, inspection and enforcement 18 18 23 18 16 8 0 37 38 12
2017 Communications or public affairs 5 24 38 26 6 0 0 33 29 101
2017 Access to information and privacy 0 14 60 25 0 0 0 25 14 11
2017 Security 9 9 60 0 22 0 0 22 18 21
2017 Science and technology 5 18 39 26 12 0 0 38 23 1331
2017 Library services 13 30 36 19 3 0 0 22 43 29
2017 Administration and operations 7 18 41 25 8 0 0 33 25 394
2017 Human resources 11 15 42 20 11 0 0 31 27 210
2017 Financial management 6 16 42 28 8 0 0 35 22 195
2017 Procurement 17 13 38 18 14 0 0 32 30 40
2017 Real property 0 12 42 38 9 0 0 46 12 23
2017 Materiel management 0 11 55 24 11 0 0 35 11 16
2017 Information management 7 8 38 28 18 0 0 47 16 73
2017 Information technology 6 15 40 23 14 1 0 38 22 150
2017 Evaluation 6 18 50 19 6 0 0 26 24 15
2017 Data sciences 5 17 23 43 11 0 0 54 22 35
2017 Policy 10 20 42 22 6 0 0 28 30 228
2017 Project management 3 17 45 24 11 0 1 35 20 108
2017 Other services to the public 9 16 47 22 3 0 3 26 25 72
2017 None of the above 9 14 31 24 20 0 1 45 24 282

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 55 4 0 0 0 0 96 0 23
2020 Federal regulators 50 28 15 6 0 0 0 78 6 15
2020 Compliance, inspection and enforcement 56 13 15 8 8 0 0 69 16 13
2020 Communications or public affairs 51 39 4 3 0 3 0 93 3 109
2020 Access to information and privacy 49 42 9 0 0 0 0 91 0 10
2020 Security 54 37 4 5 0 0 0 91 5 24
2020 Science and technology 38 44 12 4 1 1 0 83 5 1175
2020 Library services 39 40 22 0 0 0 0 78 0 24
2020 Administration and operations 51 37 8 3 0 1 0 89 3 388
2020 Human resources 51 38 8 2 1 0 0 89 3 179
2020 Financial management 48 41 8 1 1 1 0 90 2 201
2020 Procurement 46 36 14 0 0 5 0 85 0 32
2020 Real property 37 58 5 0 0 0 0 95 0 31
2020 Materiel management 39 35 11 11 4 0 0 74 15 17
2020 Information management 57 34 6 2 2 0 0 90 3 54
2020 Information technology 50 43 5 1 1 2 0 94 1 175
2020 Internal audit 52 48 0 0 0 0 0 100 0 14
2020 Evaluation 39 55 0 7 0 0 0 93 7 18
2020 Data sciences 28 52 13 5 2 0 0 80 7 50
2020 Policy 40 44 12 2 1 1 0 85 3 291
2020 Project management 37 47 10 3 1 2 0 86 4 118
2020 Other services to the public 35 49 13 3 0 0 0 84 3 60
2020 None of the above 35 45 12 6 2 0 0 80 9 197
2019 Client contact centre 32 48 7 2 5 5 0 85 8 37
2019 Federal regulators 31 27 28 0 7 8 0 62 7 16
2019 Compliance, inspection and enforcement 31 32 16 0 16 5 0 66 17 18
2019 Communications or public affairs 44 41 8 5 0 2 0 87 5 121
2019 Access to information and privacy 62 38 0 0 0 0 0 100 0 13
2019 Security 41 36 8 10 5 0 0 77 15 29
2019 Science and technology 31 44 14 6 3 2 0 76 10 1502
2019 Library services 32 46 10 10 3 0 0 77 13 28
2019 Administration and operations 36 41 11 7 2 2 0 79 10 402
2019 Human resources 43 41 10 3 1 3 0 86 4 182
2019 Financial management 34 46 12 5 0 3 0 82 6 211
2019 Procurement 39 40 16 3 0 2 0 80 4 44
2019 Real property 30 48 19 0 0 3 0 80 0 44
2019 Materiel management 38 41 0 0 6 8 8 93 7 24
2019 Information management 34 42 15 4 3 3 0 77 8 67
2019 Information technology 36 42 13 3 1 5 0 82 4 177
2019 Internal audit 19 50 20 0 10 0 0 69 10 10
2019 Evaluation 22 50 11 8 8 0 0 73 16 25
2019 Data sciences 24 44 23 7 0 2 0 69 7 71
2019 Policy 39 45 9 3 2 1 0 85 6 292
2019 Project management 36 39 14 7 3 1 0 76 10 112
2019 Other services to the public 27 41 21 3 4 4 0 71 7 80
2019 None of the above 30 45 12 8 2 2 1 77 11 242
2018 Client contact centre 24 31 33 9 3 0 0 55 12 29
2018 Federal regulators 23 55 6 11 6 0 0 78 17 16
2018 Compliance, inspection and enforcement 17 65 0 8 10 0 0 82 18 11
2018 Communications or public affairs 51 36 7 3 2 2 0 88 5 95
2018 Security 47 29 24 0 0 0 0 76 0 13
2018 Science and technology 28 44 15 8 3 3 0 74 11 1099
2018 Library services 24 60 9 4 0 4 0 87 4 25
2018 Administration and operations 33 43 9 8 5 2 0 78 13 318
2018 Human resources 37 46 10 6 0 1 0 83 6 156
2018 Financial management 38 38 15 7 1 2 0 77 8 183
2018 Procurement 44 36 12 5 3 0 0 80 8 45
2018 Real property 44 30 12 0 7 7 0 79 7 21
2018 Materiel management 38 47 0 15 0 0 0 85 15 19
2018 Information management 22 44 14 11 4 4 0 70 15 67
2018 Information technology 30 46 15 4 1 5 0 80 5 131
2018 Internal audit 41 41 0 18 0 0 0 82 18 10
2018 Evaluation 17 61 13 4 4 0 0 78 9 20
2018 Data sciences 10 60 18 8 2 2 0 71 10 33
2018 Policy 33 50 9 5 2 2 0 85 7 209
2018 Project management 40 34 13 6 3 3 0 77 9 110
2018 Other services to the public 36 44 10 7 1 1 0 82 8 50
2018 None of the above 27 46 13 6 4 3 0 76 11 173
2017 Client contact centre 33 33 16 10 2 6 0 70 13 34
2017 Federal regulators 28 42 11 4 0 15 0 82 5 19
2017 Compliance, inspection and enforcement 23 49 7 7 14 0 0 71 22 13
2017 Communications or public affairs 42 41 10 6 2 0 0 82 8 101
2017 Access to information and privacy 43 57 0 0 0 0 0 100 0 12
2017 Security 51 44 5 0 0 0 0 95 0 21
2017 Science and technology 21 46 16 9 4 3 0 70 14 1336
2017 Library services 28 45 9 13 0 4 0 77 13 29
2017 Administration and operations 27 43 15 7 4 4 0 73 11 394
2017 Human resources 49 34 6 5 5 1 0 84 10 209
2017 Financial management 23 47 16 7 2 4 0 73 10 196
2017 Procurement 27 41 14 4 4 9 0 75 9 40
2017 Real property 30 50 6 0 13 0 0 81 13 23
2017 Materiel management 46 40 5 9 0 0 0 86 9 16
2017 Information management 19 55 12 4 4 4 1 79 8 73
2017 Information technology 26 44 12 7 5 4 2 75 12 150
2017 Evaluation 0 55 19 13 13 0 0 55 25 15
2017 Data sciences 13 56 11 7 5 9 0 75 12 35
2017 Policy 27 48 13 5 3 4 0 78 9 228
2017 Project management 26 49 9 10 1 5 0 79 12 107
2017 Other services to the public 23 56 11 3 6 1 0 80 9 72
2017 None of the above 28 38 16 8 4 6 0 70 13 281

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 43 13 0 0 0 0 87 0 22
2020 Federal regulators 44 35 21 0 0 0 0 79 0 15
2020 Compliance, inspection and enforcement 50 27 7 0 16 0 0 77 16 13
2020 Communications or public affairs 41 35 10 7 3 3 0 79 11 109
2020 Access to information and privacy 49 51 0 0 0 0 0 100 0 10
2020 Security 58 28 4 10 0 0 0 86 10 24
2020 Science and technology 31 39 15 9 3 3 0 72 13 1170
2020 Library services 46 25 24 5 0 0 0 71 5 24
2020 Administration and operations 40 40 11 6 2 1 0 81 8 390
2020 Human resources 46 34 10 7 3 1 0 80 10 177
2020 Financial management 45 35 12 4 2 2 0 82 6 201
2020 Procurement 46 32 18 2 0 2 0 79 2 32
2020 Real property 39 40 13 3 5 0 0 79 8 31
2020 Materiel management 39 34 0 23 4 0 0 73 27 17
2020 Information management 63 27 7 2 2 0 0 90 3 54
2020 Information technology 45 33 15 4 2 2 0 79 6 176
2020 Internal audit 51 49 0 0 0 0 0 100 0 14
2020 Evaluation 33 43 11 12 0 0 0 77 12 18
2020 Data sciences 26 43 10 11 4 5 0 74 16 50
2020 Policy 35 32 15 11 4 2 0 68 16 289
2020 Project management 34 37 13 12 2 2 0 73 13 117
2020 Other services to the public 33 33 21 9 3 1 0 67 12 60
2020 None of the above 34 29 17 15 4 1 0 63 20 196

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 34 17 4 0 0 0 79 4 23
2020 Federal regulators 55 31 8 0 7 0 0 85 7 14
2020 Compliance, inspection and enforcement 52 12 13 6 16 0 0 64 23 13
2020 Communications or public affairs 41 31 13 8 6 0 1 73 14 109
2020 Access to information and privacy 61 31 9 0 0 0 0 91 0 10
2020 Security 62 21 9 9 0 0 0 82 9 24
2020 Science and technology 33 29 15 13 9 1 1 63 22 1176
2020 Library services 36 28 11 21 4 0 0 64 25 24
2020 Administration and operations 44 28 13 7 7 1 0 72 15 392
2020 Human resources 51 27 9 9 4 0 1 78 13 177
2020 Financial management 37 32 11 14 3 2 1 70 18 200
2020 Procurement 26 33 21 6 10 4 0 62 17 33
2020 Real property 40 26 10 9 12 2 0 68 22 31
2020 Materiel management 46 27 12 0 8 7 0 79 8 17
2020 Information management 50 29 2 15 5 0 0 78 20 54
2020 Information technology 48 30 7 9 5 1 0 78 14 175
2020 Internal audit 40 31 22 0 7 0 0 70 7 13
2020 Evaluation 44 22 6 22 7 0 0 66 28 18
2020 Data sciences 41 23 19 7 8 0 2 65 15 50
2020 Policy 40 33 9 11 6 0 0 74 17 289
2020 Project management 37 33 12 8 6 2 2 73 15 118
2020 Other services to the public 31 30 12 18 8 0 0 62 26 60
2020 None of the above 30 31 13 15 10 2 0 62 25 195

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 50 4 0 0 0 0 96 0 23
2020 Federal regulators 63 29 8 0 0 0 0 92 0 15
2020 Compliance, inspection and enforcement 71 0 13 0 16 0 0 71 16 13
2020 Communications or public affairs 63 20 4 5 2 1 4 88 8 109
2020 Access to information and privacy 61 31 9 0 0 0 0 91 0 10
2020 Security 70 17 9 5 0 0 0 86 5 24
2020 Science and technology 41 31 15 5 3 4 1 75 9 1171
2020 Library services 44 33 20 4 0 0 0 77 4 24
2020 Administration and operations 51 31 10 3 3 2 0 84 6 388
2020 Human resources 59 23 10 4 2 2 1 85 5 179
2020 Financial management 49 33 12 1 1 2 0 85 3 201
2020 Procurement 39 33 24 0 2 2 0 73 2 33
2020 Real property 47 27 15 2 8 2 0 75 10 31
2020 Materiel management 42 31 12 7 8 0 0 73 15 17
2020 Information management 66 16 14 2 2 0 0 82 4 51
2020 Information technology 63 20 10 3 2 2 0 85 5 175
2020 Internal audit 37 42 0 7 0 14 0 92 8 14
2020 Evaluation 55 22 11 7 5 0 0 78 11 18
2020 Data sciences 50 38 9 0 2 0 2 89 2 49
2020 Policy 54 26 13 3 2 2 1 82 5 290
2020 Project management 47 35 10 3 2 2 1 84 6 118
2020 Other services to the public 45 29 18 3 5 0 0 74 8 60
2020 None of the above 37 29 18 7 5 4 0 68 13 196

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 42 17 0 0 4 0 82 0 23
2020 Federal regulators 38 34 22 0 0 6 0 77 0 15
2020 Compliance, inspection and enforcement 48 23 6 7 16 0 0 71 23 13
2020 Communications or public affairs 36 40 11 8 2 3 0 79 10 110
2020 Access to information and privacy 65 26 9 0 0 0 0 91 0 10
2020 Security 57 25 4 10 5 0 0 81 15 24
2020 Science and technology 27 37 18 12 6 1 0 64 18 1177
2020 Library services 25 47 18 7 4 0 0 71 11 24
2020 Administration and operations 38 37 16 5 3 1 0 76 8 391
2020 Human resources 45 34 8 7 5 2 0 80 12 178
2020 Financial management 37 35 14 9 4 1 0 73 13 201
2020 Procurement 28 35 24 8 2 2 0 64 11 33
2020 Real property 25 34 21 6 14 0 0 59 20 31
2020 Materiel management 36 16 41 3 4 0 0 52 8 17
2020 Information management 56 25 14 2 3 0 0 81 5 54
2020 Information technology 46 32 14 5 3 1 0 78 8 176
2020 Internal audit 22 58 14 7 0 0 0 80 7 14
2020 Evaluation 44 38 11 7 0 0 0 82 7 18
2020 Data sciences 33 47 12 5 2 2 0 81 7 50
2020 Policy 32 39 17 7 3 1 0 72 10 291
2020 Project management 28 47 13 8 2 1 0 76 11 118
2020 Other services to the public 34 30 20 9 6 1 0 64 15 60
2020 None of the above 28 35 21 9 6 1 0 64 15 197
2019 Client contact centre 30 27 24 13 0 5 0 61 14 37
2019 Federal regulators 24 39 12 5 12 8 0 68 19 16
2019 Compliance, inspection and enforcement 15 37 10 11 21 5 0 55 34 18
2019 Communications or public affairs 35 40 14 7 4 1 0 75 10 124
2019 Access to information and privacy 41 52 7 0 0 0 0 93 0 13
2019 Security 44 33 6 6 12 0 0 77 17 29
2019 Science and technology 25 37 17 13 6 2 0 63 19 1505
2019 Library services 21 50 16 6 6 0 0 71 12 28
2019 Administration and operations 29 34 18 11 7 1 0 63 19 407
2019 Human resources 31 39 15 7 6 2 0 71 13 181
2019 Financial management 28 39 22 6 3 1 0 68 10 211
2019 Procurement 36 35 12 6 5 2 4 76 11 44
2019 Real property 26 36 18 13 6 0 0 63 19 44
2019 Materiel management 38 28 15 13 6 0 0 66 20 24
2019 Information management 28 39 15 10 7 2 0 68 17 67
2019 Information technology 31 41 18 5 3 2 0 74 7 177
2019 Internal audit 0 50 19 0 31 0 0 50 31 10
2019 Evaluation 15 35 15 23 12 0 0 50 35 25
2019 Data sciences 37 35 18 7 1 1 0 73 9 71
2019 Policy 28 41 14 12 5 0 0 69 16 294
2019 Project management 30 41 12 10 8 0 0 70 18 113
2019 Other services to the public 22 49 13 8 5 2 0 73 13 80
2019 None of the above 25 35 20 11 6 2 1 62 18 242
2018 Client contact centre 27 33 17 5 18 0 0 59 23 30
2018 Federal regulators 23 55 11 5 6 0 0 78 11 16
2018 Compliance, inspection and enforcement 9 44 28 9 10 0 0 52 20 11
2018 Communications or public affairs 41 34 8 12 4 1 0 76 16 96
2018 Security 53 31 7 9 0 0 0 84 9 13
2018 Science and technology 20 39 19 12 9 1 0 60 21 1098
2018 Library services 12 57 16 12 4 0 0 69 15 25
2018 Administration and operations 28 32 16 14 9 1 0 61 23 322
2018 Human resources 23 45 15 14 2 1 0 69 16 158
2018 Financial management 31 34 19 10 5 2 0 66 15 185
2018 Procurement 46 31 14 5 5 0 0 77 9 45
2018 Real property 20 36 31 4 9 0 0 57 12 21
2018 Materiel management 21 40 28 12 0 0 0 60 12 20
2018 Information management 19 42 18 16 5 1 0 62 20 67
2018 Information technology 27 43 17 11 1 1 0 70 13 131
2018 Internal audit 21 33 28 8 10 0 0 54 18 10
2018 Evaluation 8 44 17 22 9 0 0 52 30 20
2018 Data sciences 14 56 11 10 2 7 0 75 13 33
2018 Policy 25 42 18 7 6 1 0 69 13 210
2018 Project management 30 36 16 6 7 4 0 70 13 110
2018 Other services to the public 37 28 18 12 0 5 0 69 13 51
2018 None of the above 25 36 18 9 12 1 0 61 21 173
2017 Client contact centre 8 38 30 22 2 0 0 46 24 33
2017 Federal regulators 33 32 9 10 0 15 0 77 12 19
2017 Compliance, inspection and enforcement 17 29 7 16 31 0 0 46 47 13
2017 Communications or public affairs 27 41 17 5 6 4 0 71 11 101
2017 Access to information and privacy 36 44 14 7 0 0 0 80 7 12
2017 Security 23 55 13 0 9 0 0 78 9 21
2017 Science and technology 18 40 18 13 8 2 0 60 21 1337
2017 Library services 19 34 13 15 20 0 0 52 35 29
2017 Administration and operations 22 40 18 10 9 1 0 63 19 396
2017 Human resources 22 48 10 12 8 1 0 70 20 209
2017 Financial management 16 45 20 14 4 1 0 62 18 196
2017 Procurement 25 42 20 9 2 2 0 68 11 40
2017 Real property 34 34 16 16 0 0 0 68 16 23
2017 Materiel management 4 63 29 4 0 0 0 67 4 16
2017 Information management 23 40 17 12 6 1 0 65 19 73
2017 Information technology 20 46 15 10 4 5 0 70 14 150
2017 Evaluation 0 49 6 19 25 0 0 49 45 15
2017 Data sciences 32 46 4 11 5 2 0 79 17 35
2017 Policy 22 42 16 12 7 2 0 64 19 228
2017 Project management 28 36 21 11 3 1 0 65 14 108
2017 Other services to the public 14 48 21 9 7 1 0 62 17 72
2017 None of the above 23 35 20 13 7 3 0 59 21 282

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 50 4 5 0 0 0 91 5 23
2020 Federal regulators 53 39 8 0 0 0 0 92 0 15
2020 Compliance, inspection and enforcement 63 20 8 0 8 0 0 84 8 13
2020 Communications or public affairs 55 33 4 6 2 0 0 88 8 110
2020 Access to information and privacy 53 13 9 25 0 0 0 66 25 10
2020 Security 58 33 0 4 5 0 0 91 9 24
2020 Science and technology 32 46 11 8 2 0 0 78 11 1180
2020 Library services 40 45 8 7 0 0 0 85 7 24
2020 Administration and operations 49 38 7 5 1 1 0 87 6 392
2020 Human resources 55 37 5 3 1 0 0 92 3 179
2020 Financial management 50 38 9 2 1 0 0 88 3 201
2020 Procurement 55 31 12 0 0 2 0 88 0 33
2020 Real property 25 50 12 8 5 0 0 75 12 31
2020 Materiel management 50 33 0 17 0 0 0 83 17 17
2020 Information management 58 30 7 2 3 0 0 88 5 54
2020 Information technology 55 31 4 5 1 3 0 90 7 176
2020 Internal audit 65 35 0 0 0 0 0 100 0 14
2020 Evaluation 40 54 0 0 6 0 0 94 6 18
2020 Data sciences 37 46 8 7 0 2 0 85 7 50
2020 Policy 36 47 6 9 1 1 0 84 10 291
2020 Project management 42 42 9 6 0 1 0 85 6 118
2020 Other services to the public 42 39 3 16 0 0 0 81 16 60
2020 None of the above 32 36 15 15 3 0 0 68 17 197

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 49 0 5 0 0 0 95 5 23
2020 Federal regulators 61 32 8 0 0 0 0 92 0 15
2020 Compliance, inspection and enforcement 54 22 16 0 8 0 0 75 8 12
2020 Communications or public affairs 50 31 11 7 1 0 0 81 8 110
2020 Access to information and privacy 59 8 9 25 0 0 0 66 25 10
2020 Security 56 30 0 0 9 4 0 90 10 23
2020 Science and technology 31 41 13 11 3 0 0 72 15 1173
2020 Library services 43 42 8 7 0 0 0 85 7 24
2020 Administration and operations 46 38 9 5 1 1 0 85 6 390
2020 Human resources 51 35 6 6 1 0 0 87 7 178
2020 Financial management 52 36 8 3 1 0 0 88 4 201
2020 Procurement 53 36 6 3 0 2 0 91 3 32
2020 Real property 28 32 30 5 5 0 0 60 10 30
2020 Materiel management 47 36 0 11 6 0 0 83 17 17
2020 Information management 58 30 9 0 3 0 0 88 3 53
2020 Information technology 51 31 7 3 3 3 0 85 7 174
2020 Internal audit 65 35 0 0 0 0 0 100 0 14
2020 Evaluation 40 38 6 6 6 6 0 82 12 18
2020 Data sciences 34 52 9 3 0 2 0 87 4 50
2020 Policy 37 42 11 8 2 1 0 79 10 289
2020 Project management 43 36 11 6 2 2 0 81 8 117
2020 Other services to the public 43 34 7 15 1 0 0 76 16 59
2020 None of the above 33 35 15 12 5 0 0 68 17 197

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 44 7 5 0 0 5 88 5 23
2020 Federal regulators 49 25 26 0 0 0 0 74 0 15
2020 Compliance, inspection and enforcement 49 16 18 8 9 0 0 66 17 12
2020 Communications or public affairs 41 33 18 2 4 3 0 76 5 110
2020 Access to information and privacy 68 23 9 0 0 0 0 91 0 10
2020 Security 49 34 8 0 9 0 0 83 9 24
2020 Science and technology 30 38 18 10 3 1 0 69 13 1172
2020 Library services 28 45 20 7 0 0 0 73 7 24
2020 Administration and operations 38 36 15 6 2 2 2 77 8 388
2020 Human resources 48 35 9 6 0 1 1 85 6 178
2020 Financial management 41 35 17 2 2 1 2 78 4 200
2020 Procurement 43 49 6 0 0 2 0 94 0 32
2020 Real property 31 26 22 15 5 0 0 58 20 31
2020 Materiel management 49 33 11 8 0 0 0 81 8 17
2020 Information management 43 33 8 0 8 0 7 82 9 54
2020 Information technology 42 29 20 4 1 4 0 74 5 172
2020 Internal audit 43 35 21 0 0 0 0 79 0 14
2020 Evaluation 30 41 18 0 6 6 0 75 6 17
2020 Data sciences 26 46 13 12 0 2 0 74 12 49
2020 Policy 34 39 19 4 2 1 1 75 6 288
2020 Project management 35 46 14 4 1 1 0 81 5 118
2020 Other services to the public 35 35 23 3 3 0 0 71 7 60
2020 None of the above 28 29 26 12 2 0 2 58 15 196

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 47 5 0 0 0 0 95 0 22
2020 Federal regulators 66 26 8 0 0 0 0 92 0 15
2020 Compliance, inspection and enforcement 70 13 8 0 8 0 0 84 8 13
2020 Communications or public affairs 61 27 4 3 1 1 3 92 4 109
2020 Access to information and privacy 78 13 9 0 0 0 0 91 0 10
2020 Security 62 24 4 0 10 0 0 86 10 24
2020 Science and technology 39 39 12 5 2 1 1 80 8 1177
2020 Library services 53 24 16 4 4 0 0 77 7 24
2020 Administration and operations 53 32 8 4 1 1 1 87 5 390
2020 Human resources 60 30 4 3 1 2 0 92 4 178
2020 Financial management 52 36 7 2 1 0 2 90 3 201
2020 Procurement 48 38 8 0 0 2 4 91 0 33
2020 Real property 36 45 10 2 8 0 0 81 10 31
2020 Materiel management 53 29 11 7 0 0 0 82 7 17
2020 Information management 62 25 7 0 3 0 4 89 3 54
2020 Information technology 51 32 9 2 1 4 0 87 3 176
2020 Internal audit 58 35 0 7 0 0 0 93 7 14
2020 Evaluation 39 38 11 7 0 6 0 81 7 18
2020 Data sciences 49 32 11 4 0 3 0 84 4 50
2020 Policy 49 35 9 1 1 2 1 88 3 288
2020 Project management 45 38 10 5 1 1 1 84 6 118
2020 Other services to the public 37 39 8 4 7 3 1 80 11 60
2020 None of the above 42 27 17 11 2 0 0 70 13 197

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 37 0 0 0 5 0 100 0 23
2020 Federal regulators 79 0 14 0 0 7 0 85 0 15
2020 Compliance, inspection and enforcement 69 23 8 0 0 0 0 92 0 13
2020 Communications or public affairs 84 10 3 0 1 2 0 96 1 108
2020 Access to information and privacy 74 17 9 0 0 0 0 91 0 10
2020 Security 75 20 5 0 0 0 0 95 0 24
2020 Science and technology 59 19 6 1 0 10 5 92 2 1177
2020 Library services 77 23 0 0 0 0 0 100 0 24
2020 Administration and operations 75 15 3 1 0 4 2 96 1 390
2020 Human resources 85 12 1 1 1 1 0 97 2 178
2020 Financial management 76 17 2 0 1 3 2 97 1 201
2020 Procurement 53 31 5 0 0 6 6 95 0 33
2020 Real property 73 15 5 0 0 5 2 95 0 31
2020 Materiel management 63 15 7 0 0 0 15 91 0 17
2020 Information management 73 11 5 0 2 5 4 92 2 54
2020 Information technology 74 15 3 1 1 6 0 95 2 175
2020 Internal audit 84 8 0 0 0 8 0 100 0 14
2020 Evaluation 68 32 0 0 0 0 0 100 0 18
2020 Data sciences 68 21 5 0 0 5 0 95 0 50
2020 Policy 70 21 2 1 0 5 1 96 1 291
2020 Project management 76 13 3 0 0 6 1 96 0 118
2020 Other services to the public 74 12 6 0 0 8 0 93 0 60
2020 None of the above 60 17 7 2 1 9 5 89 3 197

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 41 5 0 0 0 0 95 0 23
2020 Federal regulators 52 35 8 6 0 0 0 86 6 15
2020 Compliance, inspection and enforcement 63 21 8 0 8 0 0 84 8 13
2020 Communications or public affairs 61 32 2 1 3 1 0 95 4 109
2020 Access to information and privacy 68 8 0 25 0 0 0 75 25 10
2020 Security 70 21 9 0 0 0 0 91 0 23
2020 Science and technology 49 38 8 3 1 2 0 88 4 1175
2020 Library services 44 40 13 4 0 0 0 84 4 24
2020 Administration and operations 62 31 5 1 0 0 0 93 2 390
2020 Human resources 70 26 3 1 0 0 0 96 1 178
2020 Financial management 61 34 3 2 0 0 0 95 2 199
2020 Procurement 58 31 7 0 0 4 0 93 0 32
2020 Real property 62 33 5 0 0 0 0 95 0 31
2020 Materiel management 58 15 19 7 0 0 0 73 7 17
2020 Information management 75 12 10 2 2 0 0 87 3 54
2020 Information technology 61 31 4 1 1 1 1 94 2 175
2020 Internal audit 93 7 0 0 0 0 0 100 0 14
2020 Evaluation 44 50 0 0 0 6 0 100 0 18
2020 Data sciences 37 42 17 4 0 0 0 79 4 50
2020 Policy 51 38 7 2 1 2 0 90 3 290
2020 Project management 51 39 4 3 2 1 0 91 5 118
2020 Other services to the public 48 37 7 8 0 0 0 85 8 60
2020 None of the above 45 30 13 5 3 4 0 78 8 195

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 43 3 4 0 0 0 93 4 23
2020 Federal regulators 65 29 0 6 0 0 0 94 6 15
2020 Compliance, inspection and enforcement 58 20 0 6 16 0 0 77 23 13
2020 Communications or public affairs 63 20 4 6 5 0 1 84 12 109
2020 Access to information and privacy 70 21 0 0 0 0 9 100 0 10
2020 Security 66 26 4 5 0 0 0 91 5 24
2020 Science and technology 46 34 8 7 4 0 1 81 11 1176
2020 Library services 44 48 0 9 0 0 0 91 9 24
2020 Administration and operations 51 28 9 7 4 1 0 80 11 391
2020 Human resources 61 26 6 5 2 0 1 88 7 178
2020 Financial management 53 28 7 8 2 1 0 82 10 201
2020 Procurement 33 33 14 2 14 4 0 69 17 32
2020 Real property 47 26 6 7 12 2 0 74 20 31
2020 Materiel management 55 27 15 0 3 0 0 82 3 17
2020 Information management 56 25 8 7 3 0 0 81 10 54
2020 Information technology 62 25 6 5 1 1 0 88 6 174
2020 Internal audit 73 27 0 0 0 0 0 100 0 14
2020 Evaluation 44 34 0 22 0 0 0 78 22 18
2020 Data sciences 54 26 10 10 0 0 0 80 10 50
2020 Policy 54 32 6 4 3 1 0 87 7 291
2020 Project management 46 32 11 6 5 0 1 79 11 118
2020 Other services to the public 50 21 8 12 9 0 0 71 21 60
2020 None of the above 39 39 7 7 6 2 0 80 13 194

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 37 0 5 0 0 0 95 5 23
2020 Federal regulators 79 15 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 69 15 0 0 16 0 0 84 16 13
2020 Communications or public affairs 66 26 3 0 1 1 3 96 1 108
2020 Access to information and privacy 58 17 0 25 0 0 0 75 25 10
2020 Security 54 37 0 4 5 0 0 91 9 24
2020 Science and technology 48 35 10 5 2 1 0 84 7 1175
2020 Library services 56 33 4 4 4 0 0 89 7 24
2020 Administration and operations 65 24 7 2 1 1 1 90 3 390
2020 Human resources 72 22 4 1 0 1 0 95 1 179
2020 Financial management 62 31 4 2 0 0 1 93 3 201
2020 Procurement 65 24 6 2 0 2 0 91 2 32
2020 Real property 43 41 8 3 5 0 0 84 8 31
2020 Materiel management 45 34 0 10 12 0 0 79 21 17
2020 Information management 78 17 2 0 3 0 0 95 3 54
2020 Information technology 65 26 6 1 1 1 1 93 2 175
2020 Internal audit 86 14 0 0 0 0 0 100 0 14
2020 Evaluation 55 39 0 6 0 0 0 94 6 18
2020 Data sciences 49 33 10 7 0 0 2 83 7 50
2020 Policy 58 30 6 4 0 2 0 90 4 291
2020 Project management 59 30 8 2 1 1 0 90 3 118
2020 Other services to the public 58 24 8 5 1 3 0 85 7 60
2020 None of the above 48 28 11 8 3 2 0 77 12 196

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 27 38 11 21 3 0 0 66 24 37
2020 Security 36 45 10 0 0 0 9 89 0 11
2020 Science and technology 15 47 18 12 3 3 2 65 16 419
2020 Administration and operations 27 52 8 7 3 2 1 81 10 99
2020 Human resources 31 44 11 10 2 2 0 76 13 47
2020 Financial management 22 48 9 14 4 1 1 72 18 77
2020 Real property 11 20 24 33 12 0 0 31 45 13
2020 Information technology 36 37 13 14 1 0 0 72 15 72
2020 Policy 23 49 11 12 4 1 0 73 16 113
2020 Project management 27 58 12 4 0 0 0 85 4 27
2020 Other services to the public 38 38 8 15 0 0 0 77 15 13
2020 None of the above 21 34 19 15 4 0 7 59 21 59
2019 Client contact centre 19 61 0 10 0 0 10 89 11 10
2019 Communications or public affairs 24 53 13 10 0 0 0 77 10 41
2019 Science and technology 14 42 20 13 4 3 3 60 19 445
2019 Library services 34 17 25 17 8 0 0 50 25 12
2019 Administration and operations 23 51 8 12 4 1 1 75 17 98
2019 Human resources 25 48 14 9 2 0 2 75 11 49
2019 Financial management 17 45 17 12 5 4 2 65 17 85
2019 Real property 21 38 27 13 0 0 0 59 13 17
2019 Information management 0 83 0 17 0 0 0 83 17 13
2019 Information technology 20 35 22 15 3 5 0 58 19 57
2019 Data sciences 20 63 17 0 0 0 0 83 0 16
2019 Policy 22 46 17 6 4 1 3 71 11 95
2019 Project management 32 40 15 10 0 0 3 74 10 32
2019 Other services to the public 6 65 6 6 18 0 0 70 24 17
2019 None of the above 14 45 20 11 6 3 0 61 18 51

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 100 0 37
2020 Security 91 9 11
2020 Science and technology 89 11 419
2020 Administration and operations 97 3 100
2020 Human resources 98 2 47
2020 Financial management 96 4 77
2020 Real property 45 55 13
2020 Information technology 97 3 71
2020 Policy 98 2 113
2020 Project management 92 8 28
2020 Other services to the public 100 0 13
2020 None of the above 81 19 59

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 25 38 14 19 3 0 3 64 22 37
2020 Security 28 61 0 11 0 0 0 89 11 10
2020 Science and technology 18 31 23 16 11 1 0 49 28 385
2020 Administration and operations 18 46 13 16 6 1 0 65 23 96
2020 Human resources 31 26 19 20 4 0 0 56 24 46
2020 Financial management 22 41 17 14 8 0 0 62 21 74
2020 Information technology 35 30 20 13 1 0 0 65 15 69
2020 Policy 20 35 19 16 7 2 1 56 24 111
2020 Project management 23 50 15 12 0 0 0 73 12 26
2020 Other services to the public 38 23 0 15 23 0 0 62 38 13
2020 None of the above 18 25 30 20 4 0 3 44 25 52
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 22
2020 Federal regulators 7 93 15
2020 Compliance, inspection and enforcement 21 79 13
2020 Communications or public affairs 6 94 110
2020 Security 16 84 24
2020 Science and technology 8 92 1171
2020 Library services 4 96 24
2020 Administration and operations 8 92 388
2020 Human resources 6 94 177
2020 Financial management 9 91 201
2020 Procurement 4 96 30
2020 Real property 12 88 31
2020 Materiel management 22 78 17
2020 Information management 10 90 53
2020 Information technology 10 90 173
2020 Internal audit 14 86 14
2020 Evaluation 22 78 18
2020 Data sciences 14 86 49
2020 Policy 10 90 289
2020 Project management 10 90 118
2020 Other services to the public 6 94 60
2020 None of the above 9 91 197

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 25 75 23
2020 Federal regulators 6 94 15
2020 Compliance, inspection and enforcement 8 92 13
2020 Communications or public affairs 11 89 110
2020 Security 12 88 24
2020 Science and technology 9 91 1173
2020 Library services 7 93 24
2020 Administration and operations 11 89 390
2020 Human resources 18 82 179
2020 Financial management 15 85 201
2020 Procurement 13 87 31
2020 Real property 7 93 31
2020 Materiel management 24 76 17
2020 Information management 11 89 54
2020 Information technology 13 87 173
2020 Internal audit 0 100 14
2020 Evaluation 6 94 18
2020 Data sciences 17 83 49
2020 Policy 15 85 290
2020 Project management 16 84 118
2020 Other services to the public 11 89 60
2020 None of the above 7 93 196
2019 Client contact centre 25 75 37
2019 Federal regulators 5 95 16
2019 Compliance, inspection and enforcement 42 58 18
2019 Communications or public affairs 20 80 125
2019 Access to information and privacy 28 72 13
2019 Security 21 79 29
2019 Science and technology 10 90 1504
2019 Library services 18 82 28
2019 Administration and operations 16 84 406
2019 Human resources 23 77 182
2019 Financial management 20 80 211
2019 Procurement 19 81 44
2019 Real property 7 93 44
2019 Materiel management 33 67 24
2019 Information management 14 86 67
2019 Information technology 10 90 176
2019 Internal audit 30 70 10
2019 Evaluation 32 68 24
2019 Data sciences 8 92 71
2019 Policy 16 84 294
2019 Project management 11 89 113
2019 Other services to the public 16 84 80
2019 None of the above 8 92 241
2017 Communications or public affairs 22 78 101
2017 Science and technology 10 90 1335
2017 Administration and operations 19 81 395
2017 Human resources 18 82 210
2017 Financial management 18 82 195
2017 Information management 25 75 73
2017 Information technology 9 91 150
2017 Evaluation 32 68 15
2017 Data sciences 17 83 35
2017 Policy 16 84 228
2017 Project management 22 78 107
2017 Other services to the public 19 81 71
2017 None of the above 15 85 281
2014 Client contact centre 11 89 42
2014 Communications or public affairs 16 84 107
2014 Science and technology 11 89 1211
2014 Administration and operations 17 83 469
2014 Human resources 15 85 186
2014 Financial management 13 87 232
2014 Procurement 24 76 40
2014 Information management 16 84 79
2014 Information technology 14 86 184
2014 Other services to the public 11 89 177
2014 None of the above 13 87 440

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 54 46 13
2020 Science and technology 46 54 112
2020 Administration and operations 47 53 46
2020 Human resources 47 53 35
2020 Financial management 38 62 31
2020 Information technology 52 48 23
2020 Policy 42 58 43
2020 Project management 45 55 19
2020 None of the above 36 64 18

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 83 17 13
2020 Science and technology 75 25 111
2020 Administration and operations 90 10 46
2020 Human resources 82 18 35
2020 Financial management 80 20 31
2020 Information technology 70 30 23
2020 Policy 91 9 43
2020 Project management 95 5 19
2020 None of the above 85 15 18
2019 Communications or public affairs 85 15 26
2019 Science and technology 74 26 148
2019 Administration and operations 87 13 66
2019 Human resources 89 11 42
2019 Financial management 79 21 42
2019 Information management 70 30 10
2019 Information technology 62 38 19
2019 Policy 87 13 46
2019 Project management 93 7 13
2019 Other services to the public 77 23 12
2019 None of the above 64 36 21
2017 Communications or public affairs 76 24 23
2017 Science and technology 77 23 132
2017 Administration and operations 82 18 78
2017 Human resources 80 20 42
2017 Financial management 83 17 35
2017 Information management 70 30 20
2017 Information technology 62 38 16
2017 Policy 86 14 36
2017 Project management 84 16 25
2017 Other services to the public 71 29 13
2017 None of the above 71 29 46
2014 Communications or public affairs 94 6 17
2014 Science and technology 70 30 121
2014 Administration and operations 69 31 73
2014 Human resources 89 11 38
2014 Financial management 89 11 21
2014 Procurement 70 30 10
2014 Information management 75 25 12
2014 Information technology 82 18 28
2014 Other services to the public 87 13 20
2014 None of the above 72 28 56

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 45 38 9 0 9 0 0 83 9 11
2020 Science and technology 51 26 9 6 6 0 1 78 13 82
2020 Administration and operations 45 43 5 2 0 0 5 93 2 41
2020 Human resources 58 35 3 0 3 0 0 93 3 29
2020 Financial management 52 39 4 0 0 4 0 96 0 25
2020 Information technology 38 38 19 5 0 0 0 76 5 16
2020 Policy 49 34 5 7 5 0 0 83 12 39
2020 Project management 60 34 5 0 0 0 0 95 0 18
2020 None of the above 48 46 6 0 0 0 0 94 0 15
2019 Communications or public affairs 69 17 9 4 0 0 0 87 4 21
2019 Science and technology 48 34 8 4 5 0 1 83 9 112
2019 Administration and operations 50 30 7 7 3 1 2 83 10 57
2019 Human resources 46 31 0 21 3 0 0 77 23 37
2019 Financial management 49 34 12 3 0 3 0 85 3 34
2019 Information technology 58 16 9 18 0 0 0 74 18 12
2019 Policy 60 28 3 8 3 0 0 87 10 40
2019 Project management 36 49 0 15 0 0 0 85 15 12
2019 Other services to the public 57 34 0 9 0 0 0 91 9 10
2019 None of the above 38 31 0 11 6 14 0 80 20 14
2017 Communications or public affairs 42 37 5 10 0 0 6 84 11 19
2017 Science and technology 54 33 3 6 3 0 0 88 9 104
2017 Administration and operations 54 30 3 7 5 0 2 85 12 65
2017 Human resources 49 23 6 11 12 0 0 72 22 35
2017 Financial management 64 30 3 3 0 0 0 94 3 29
2017 Information management 35 44 0 21 0 0 0 79 21 14
2017 Information technology 60 20 0 0 11 9 0 88 12 10
2017 Policy 31 41 15 6 3 0 3 75 10 32
2017 Project management 43 44 0 5 5 5 0 90 10 21
2017 Other services to the public 57 25 9 0 9 0 0 82 9 10
2017 None of the above 49 29 0 14 2 0 6 83 17 33
2014 Communications or public affairs 63 31 0 6 0 0 0 94 6 16
2014 Science and technology 38 42 5 9 6 0 1 80 15 91
2014 Administration and operations 58 27 5 8 2 0 0 85 10 58
2014 Human resources 58 36 0 6 0 0 0 94 6 34
2014 Financial management 81 9 0 6 3 0 0 90 10 17
2014 Information technology 52 44 0 0 4 0 0 96 4 23
2014 Other services to the public 39 43 18 0 0 0 0 82 0 17
2014 None of the above 52 34 10 0 4 0 0 85 4 42

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 27 16 0 0 4 0 83 0 23
2020 Federal regulators 53 41 6 0 0 0 0 94 0 15
2020 Compliance, inspection and enforcement 71 0 21 0 8 0 0 71 8 13
2020 Communications or public affairs 56 29 6 3 2 1 3 88 6 111
2020 Access to information and privacy 85 8 8 0 0 0 0 92 0 10
2020 Security 63 26 8 0 0 0 4 92 0 24
2020 Science and technology 41 35 11 5 2 3 3 81 8 1178
2020 Library services 48 48 4 0 0 0 0 96 0 24
2020 Administration and operations 53 27 9 5 1 2 2 84 6 392
2020 Human resources 58 30 3 3 1 2 2 92 4 179
2020 Financial management 51 32 7 1 1 3 5 90 2 201
2020 Procurement 34 44 9 4 6 4 0 81 10 33
2020 Real property 42 41 0 5 8 2 2 87 13 31
2020 Materiel management 58 23 7 0 4 0 7 87 5 17
2020 Information management 64 25 5 3 0 0 3 92 3 54
2020 Information technology 55 29 8 3 2 2 2 87 5 176
2020 Internal audit 66 34 0 0 0 0 0 100 0 14
2020 Evaluation 39 33 12 6 0 11 0 80 6 18
2020 Data sciences 53 25 9 2 2 0 10 87 4 50
2020 Policy 50 31 8 2 1 5 3 87 4 291
2020 Project management 54 30 6 3 2 0 5 88 5 118
2020 Other services to the public 37 35 8 9 5 1 4 76 15 59
2020 None of the above 39 32 14 5 4 3 3 76 10 197
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 47 24 5 67 33 23
2020 Federal regulators 27 65 8 0 71 29 15
2020 Compliance, inspection and enforcement 24 76 0 0 76 24 13
2020 Communications or public affairs 23 58 18 1 72 28 111
2020 Access to information and privacy 0 43 57 0 100 0 10
2020 Security 17 57 26 0 77 23 24
2020 Science and technology 21 55 24 1 72 28 1181
2020 Library services 8 66 26 0 89 11 23
2020 Administration and operations 24 61 14 1 72 28 391
2020 Human resources 30 56 14 1 65 35 179
2020 Financial management 24 59 16 1 71 29 201
2020 Procurement 25 60 15 0 71 29 33
2020 Real property 25 54 20 0 68 32 31
2020 Materiel management 29 56 15 0 66 34 17
2020 Information management 17 55 24 3 76 24 54
2020 Information technology 21 57 22 0 73 27 176
2020 Internal audit 27 57 16 0 68 32 14
2020 Evaluation 22 67 10 0 75 25 18
2020 Data sciences 25 59 17 0 70 30 50
2020 Policy 21 55 23 0 72 28 291
2020 Project management 32 52 16 1 62 38 118
2020 Other services to the public 29 58 8 5 67 33 60
2020 None of the above 23 53 23 2 70 30 197

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 27 73 23
2020 Science and technology 49 51 245
2020 Administration and operations 49 51 88
2020 Human resources 20 80 53
2020 Financial management 37 63 51
2020 Information management 64 36 10
2020 Information technology 46 54 37
2020 Policy 35 65 61
2020 Project management 35 65 38
2020 Other services to the public 35 65 18
2020 None of the above 39 61 44

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 4 34 11 22 18 0 12 43 45 23
2020 Science and technology 15 21 14 23 22 1 5 38 47 245
2020 Administration and operations 18 23 18 19 16 2 4 44 37 88
2020 Human resources 20 12 18 14 20 2 13 39 40 53
2020 Financial management 6 31 23 12 10 2 16 45 27 51
2020 Information management 30 20 11 29 10 0 0 50 39 10
2020 Information technology 16 32 24 8 16 3 0 50 25 37
2020 Policy 16 22 16 18 19 5 5 42 40 61
2020 Project management 7 31 31 17 5 2 5 42 25 38
2020 Other services to the public 5 10 21 31 33 0 0 15 64 18
2020 None of the above 13 23 17 13 17 4 14 43 36 44

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 4 18 0 29 25 0 25 29 71 23
2020 Science and technology 10 23 15 20 29 0 2 34 51 245
2020 Administration and operations 10 14 18 25 25 1 6 26 54 88
2020 Human resources 13 4 22 26 32 0 3 18 60 53
2020 Financial management 4 18 28 20 24 2 4 23 47 50
2020 Information management 30 21 0 10 38 0 0 52 48 10
2020 Information technology 3 27 21 22 22 6 0 32 46 37
2020 Policy 11 13 13 21 39 0 3 25 62 61
2020 Project management 5 16 26 35 13 2 2 22 50 38
2020 Other services to the public 5 5 10 38 38 0 5 11 79 18
2020 None of the above 5 20 20 16 34 3 2 27 52 44

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 32 8 0 0 0 9 91 0 23
2020 Federal regulators 42 34 12 6 0 0 6 81 6 15
2020 Compliance, inspection and enforcement 58 28 0 14 0 0 0 86 14 13
2020 Communications or public affairs 42 20 13 7 2 1 16 74 11 109
2020 Access to information and privacy 15 42 17 0 8 0 18 70 9 10
2020 Security 40 30 13 9 5 0 4 73 14 24
2020 Science and technology 52 17 9 3 3 3 13 82 7 1181
2020 Library services 56 16 7 0 4 0 17 87 4 24
2020 Administration and operations 52 17 8 9 5 2 7 76 15 392
2020 Human resources 48 22 14 4 3 0 9 76 9 178
2020 Financial management 51 15 14 2 7 1 10 74 10 201
2020 Procurement 49 20 10 9 2 0 10 77 12 33
2020 Real property 47 17 25 7 2 0 2 65 9 31
2020 Materiel management 51 20 10 14 6 0 0 71 20 17
2020 Information management 56 8 6 9 3 7 10 78 15 54
2020 Information technology 42 22 14 7 7 2 6 70 15 175
2020 Internal audit 64 14 8 8 0 7 0 83 8 14
2020 Evaluation 39 29 16 0 6 0 11 76 6 18
2020 Data sciences 42 13 12 7 0 11 15 75 9 50
2020 Policy 49 23 12 4 5 2 5 77 10 291
2020 Project management 47 26 10 5 4 2 6 80 9 118
2020 Other services to the public 39 19 11 10 10 5 6 65 23 60
2020 None of the above 39 17 15 7 6 3 13 66 16 196
2019 Client contact centre 39 16 27 3 10 3 2 58 13 37
2019 Federal regulators 50 12 12 7 0 0 19 76 8 16
2019 Compliance, inspection and enforcement 55 5 5 6 7 10 11 77 17 17
2019 Communications or public affairs 43 14 13 8 13 0 8 62 23 123
2019 Access to information and privacy 50 7 7 7 6 0 23 74 17 13
2019 Security 36 17 11 14 10 0 11 60 27 29
2019 Science and technology 49 19 10 5 4 2 11 78 10 1495
2019 Library services 53 10 3 7 6 0 21 80 16 28
2019 Administration and operations 44 17 14 10 8 1 6 66 20 407
2019 Human resources 41 19 15 9 8 0 8 66 18 182
2019 Financial management 50 21 13 4 9 1 3 74 13 209
2019 Procurement 45 22 8 14 10 0 2 67 24 44
2019 Real property 45 20 15 3 14 0 3 67 17 44
2019 Materiel management 53 23 9 12 3 0 0 76 15 24
2019 Information management 34 22 7 13 13 4 7 64 29 67
2019 Information technology 48 18 12 8 9 1 5 69 18 175
2019 Internal audit 39 20 20 0 20 0 0 59 20 10
2019 Evaluation 26 28 16 15 12 0 4 56 28 25
2019 Data sciences 47 20 10 8 6 1 8 74 15 70
2019 Policy 46 20 12 8 7 1 7 71 16 291
2019 Project management 34 18 15 8 14 0 10 59 25 110
2019 Other services to the public 51 25 13 6 4 1 0 76 10 80
2019 None of the above 43 19 10 9 9 4 6 69 20 240
2018 Client contact centre 37 12 19 9 23 0 0 49 32 30
2018 Federal regulators 41 5 12 25 6 0 11 52 34 16
2018 Compliance, inspection and enforcement 42 10 9 0 19 9 9 65 24 11
2018 Communications or public affairs 29 28 15 15 8 1 4 60 24 95
2018 Security 53 14 7 7 18 0 0 67 25 13
2018 Science and technology 50 18 10 6 4 3 9 76 12 1098
2018 Library services 52 8 12 16 4 0 8 65 22 25
2018 Administration and operations 46 12 14 9 12 1 7 63 22 321
2018 Human resources 38 14 15 12 9 1 12 59 24 157
2018 Financial management 45 20 8 12 6 1 8 72 20 186
2018 Procurement 44 14 16 14 6 2 5 62 21 45
2018 Real property 42 25 7 14 10 0 3 69 24 21
2018 Materiel management 39 17 14 15 12 0 3 58 27 20
2018 Information management 25 20 18 17 15 1 4 47 34 67
2018 Information technology 39 21 13 9 7 3 8 67 18 129
2018 Internal audit 36 10 11 22 10 0 11 51 37 10
2018 Evaluation 51 9 22 4 9 0 4 63 14 20
2018 Data sciences 34 27 4 17 6 11 2 69 26 33
2018 Policy 39 16 15 8 11 0 11 62 21 209
2018 Project management 41 19 19 8 8 2 3 64 16 109
2018 Other services to the public 55 16 12 7 5 2 3 75 12 51
2018 None of the above 46 10 11 11 11 0 11 63 25 173
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