2020 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 48 4 3 2 0 0 91 4 83
2020 Non-shift worker 36 49 4 8 2 0 0 86 10 3174

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 29 1 3 3 0 0 94 5 82
2020 Non-shift worker 76 17 3 2 1 0 1 94 3 3159
2017 Shift worker 68 25 3 1 2 0 1 94 3 119
2017 Non-shift worker 72 20 4 2 1 1 1 93 3 3334
2014 Shift worker 69 21 1 8 0 0 1 91 8 94
2014 Non-shift worker 70 20 5 3 1 0 2 91 4 3308

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 44 8 7 3 0 1 83 10 83
2020 Non-shift worker 38 39 9 11 3 0 0 77 14 3162
2019 Shift worker 52 37 4 6 0 0 0 90 6 139
2019 Non-shift worker 48 36 5 8 3 0 0 84 11 3654
2017 Shift worker 52 33 6 8 2 0 0 85 9 119
2017 Non-shift worker 46 35 5 9 4 0 0 81 13 3337
2014 Shift worker 60 33 2 5 0 0 1 94 5 94
2014 Non-shift worker 45 36 6 9 4 0 0 81 13 3307

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 56 8 4 0 0 0 89 4 82
2020 Non-shift worker 34 42 12 9 3 0 1 76 12 3156
2019 Shift worker 41 45 9 4 1 0 0 86 5 138
2019 Non-shift worker 36 40 11 10 4 0 0 76 13 3646
2018 Shift worker 31 40 17 4 8 0 0 72 12 57
2018 Non-shift worker 28 45 11 11 4 0 1 73 15 2824
2017 Shift worker 42 33 13 9 3 0 0 75 13 119
2017 Non-shift worker 34 41 10 10 4 0 0 75 15 3337
2014 Shift worker 49 29 15 5 1 0 0 78 7 94
2014 Non-shift worker 27 39 13 14 7 0 0 67 21 3307

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 33 9 5 0 0 0 86 5 82
2020 Non-shift worker 49 36 7 6 2 0 0 85 8 3148
2019 Shift worker 53 36 8 2 0 0 0 90 3 138
2019 Non-shift worker 54 34 6 4 2 0 0 88 6 3630
2017 Shift worker 64 27 5 1 2 0 0 92 3 118
2017 Non-shift worker 55 35 5 4 2 0 0 89 5 3327
2014 Shift worker 66 32 2 0 0 0 0 98 0 94
2014 Non-shift worker 50 36 6 5 2 0 0 87 7 3304

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 40 15 5 1 0 2 79 6 82
2020 Non-shift worker 43 34 10 9 4 0 0 77 13 3161
2019 Shift worker 50 32 9 4 4 0 2 83 8 139
2019 Non-shift worker 47 31 9 8 4 0 0 79 12 3644
2018 Shift worker 42 32 14 7 5 0 0 74 12 57
2018 Non-shift worker 41 35 11 8 4 0 1 78 12 2812
2017 Shift worker 60 16 15 4 3 1 2 77 7 118
2017 Non-shift worker 44 34 10 7 4 1 1 79 11 3329
2014 Shift worker 54 27 5 5 1 6 2 88 7 94
2014 Non-shift worker 40 34 12 8 5 0 1 75 13 3309

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 54 13 2 1 0 0 84 3 83
2020 Non-shift worker 40 41 10 7 3 0 0 81 9 3168
2019 Shift worker 50 32 10 6 2 0 0 82 8 139
2019 Non-shift worker 39 41 10 6 4 0 0 79 10 3658
2018 Shift worker 35 40 13 5 7 0 0 75 12 57
2018 Non-shift worker 34 43 11 7 4 0 0 77 11 2809
2017 Shift worker 37 43 8 7 5 0 0 80 12 119
2017 Non-shift worker 36 44 9 7 4 0 0 80 11 3343
2014 Shift worker 42 47 6 3 2 0 0 89 5 94
2014 Non-shift worker 31 44 11 9 5 0 0 75 14 3310

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 39 25 2 1 0 0 72 3 83
2020 Non-shift worker 32 37 13 12 6 0 0 70 17 3169
2019 Shift worker 31 45 12 9 1 0 0 77 11 139
2019 Non-shift worker 31 37 13 12 7 0 0 68 19 3656
2018 Shift worker 34 32 19 4 11 0 0 66 15 57
2018 Non-shift worker 26 36 16 13 9 0 0 62 22 2819
2017 Shift worker 35 37 10 7 8 1 1 74 15 119
2017 Non-shift worker 29 37 14 12 8 1 0 66 21 3337
2014 Shift worker 45 21 21 9 3 0 0 66 12 94
2014 Non-shift worker 22 34 18 15 10 0 0 56 26 3309

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 43 18 3 0 0 0 79 3 83
2020 Non-shift worker 36 40 11 9 3 0 0 77 12 3154
2019 Shift worker 38 41 13 7 1 0 0 79 8 137
2019 Non-shift worker 33 43 11 9 4 0 0 76 13 3635
2018 Shift worker 32 37 16 10 5 0 0 68 15 56
2018 Non-shift worker 32 40 13 11 4 0 0 72 15 2819
2017 Shift worker 41 35 11 11 2 0 0 76 13 118
2017 Non-shift worker 32 43 11 10 4 0 0 76 14 3340

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 42 16 4 1 0 0 79 5 83
2020 Non-shift worker 45 40 9 5 2 0 0 84 7 3153
2019 Shift worker 39 36 16 3 5 1 0 76 8 139
2019 Non-shift worker 43 38 10 6 3 0 0 81 9 3642
2018 Shift worker 39 51 4 1 4 0 0 91 6 56
2018 Non-shift worker 41 42 9 5 2 0 0 84 7 2818
2017 Shift worker 41 37 13 7 2 0 0 78 9 119
2017 Non-shift worker 41 40 9 6 3 0 0 82 9 3337
2014 Shift worker 38 38 18 5 1 0 0 77 5 94
2014 Non-shift worker 33 42 13 7 4 1 0 76 11 3311

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 44 19 1 1 0 0 80 2 83
2020 Non-shift worker 35 38 12 9 6 0 0 73 15 3168
2019 Shift worker 32 42 15 8 3 0 0 74 11 139
2019 Non-shift worker 36 36 11 11 6 0 0 72 17 3657
2018 Shift worker 30 45 11 6 7 0 0 76 14 56
2018 Non-shift worker 29 40 12 10 8 0 0 70 18 2810
2017 Shift worker 38 39 10 4 9 0 0 77 13 118
2017 Non-shift worker 31 39 12 10 7 0 0 70 17 3338

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 45 4 2 0 0 0 95 2 82
2020 Non-shift worker 56 31 8 3 2 0 0 87 5 3152
2019 Shift worker 50 34 10 5 0 0 0 84 6 138
2019 Non-shift worker 53 33 9 3 2 0 0 86 5 3637
2018 Shift worker 44 40 10 0 6 0 0 84 6 54
2018 Non-shift worker 51 35 8 4 2 0 0 87 5 2797
2017 Shift worker 53 32 9 3 3 0 0 85 6 119
2017 Non-shift worker 54 34 8 3 1 0 0 88 4 3331
2014 Shift worker 66 29 3 1 0 0 0 96 1 94
2014 Non-shift worker 60 28 8 3 1 0 0 88 4 3307

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 56 11 4 2 0 0 83 6 82
2020 Non-shift worker 35 41 11 9 4 0 0 76 13 3161
2019 Shift worker 33 39 16 8 2 1 1 74 10 137
2019 Non-shift worker 35 38 12 9 5 0 0 74 14 3634
2018 Shift worker 29 39 20 5 4 0 4 70 9 55
2018 Non-shift worker 30 40 14 10 6 0 0 70 16 2805
2017 Shift worker 43 31 12 7 7 0 0 74 14 118
2017 Non-shift worker 33 42 11 9 5 0 0 75 14 3325
2014 Shift worker 28 35 17 12 1 0 6 68 13 94
2014 Non-shift worker 24 42 12 13 9 0 0 67 21 3310

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 46 16 1 2 0 0 80 3 83
2020 Non-shift worker 41 34 13 7 4 0 0 76 11 3165
2019 Shift worker 41 34 15 7 3 0 0 75 9 137
2019 Non-shift worker 40 35 13 7 5 0 0 75 12 3649
2018 Shift worker 33 40 17 0 7 0 3 75 7 56
2018 Non-shift worker 35 37 13 9 6 0 0 72 15 2801
2017 Shift worker 52 21 11 9 7 0 0 73 16 119
2017 Non-shift worker 39 37 12 7 5 0 0 76 12 3328
2014 Shift worker 45 32 17 4 2 0 0 78 5 94
2014 Non-shift worker 32 38 13 10 7 0 1 70 17 3311

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 48 13 1 2 0 0 85 3 83
2020 Non-shift worker 32 43 12 8 3 0 0 76 12 3155
2019 Shift worker 43 38 10 7 2 0 0 81 9 137
2019 Non-shift worker 34 40 12 9 4 0 1 75 13 3611
2018 Shift worker 24 41 19 5 5 0 7 69 10 56
2018 Non-shift worker 29 39 14 11 5 1 1 69 17 2805
2017 Shift worker 47 25 14 6 6 1 0 73 12 119
2017 Non-shift worker 33 39 14 8 5 0 1 73 13 3328
2014 Shift worker 50 23 15 3 1 7 1 79 5 94
2014 Non-shift worker 27 38 15 11 7 0 1 66 19 3310

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 53 2 0 1 0 0 97 1 83
2020 Non-shift worker 47 38 9 4 2 0 0 85 6 3169
2019 Shift worker 55 29 10 3 3 0 0 84 6 138
2019 Non-shift worker 46 38 9 5 2 0 0 84 8 3658
2018 Shift worker 46 31 17 0 6 0 0 77 6 56
2018 Non-shift worker 39 42 10 5 3 0 0 81 8 2811
2017 Shift worker 47 35 9 4 3 0 1 83 8 118
2017 Non-shift worker 44 39 9 5 3 0 0 83 8 3328
2014 Shift worker 46 44 7 3 1 0 0 90 4 94
2014 Non-shift worker 40 39 12 6 3 0 0 79 9 3308

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 42 14 1 2 0 1 83 3 83
2020 Non-shift worker 31 35 18 9 5 0 0 67 14 3150
2019 Shift worker 52 34 10 3 2 0 0 85 5 138
2019 Non-shift worker 39 33 16 7 4 0 0 73 12 3631
2018 Shift worker 54 37 6 2 1 0 0 91 3 57
2018 Non-shift worker 36 34 17 8 5 0 0 70 13 2823
2017 Shift worker 56 32 7 2 0 2 1 91 2 119
2017 Non-shift worker 35 37 16 7 4 0 1 73 11 3339
2014 Shift worker 55 39 5 1 0 0 1 95 1 94
2014 Non-shift worker 33 36 17 8 4 0 1 70 13 3311

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 19 38 23 15 0 1 38 23 83
2020 Non-shift worker 6 20 38 26 8 1 1 35 26 3162
2019 Shift worker 3 18 39 23 12 3 2 37 22 139
2019 Non-shift worker 7 19 37 24 11 1 1 35 27 3650
2018 Shift worker 5 17 28 36 12 3 0 49 22 56
2018 Non-shift worker 7 20 39 22 10 1 1 33 27 2812
2017 Shift worker 7 10 25 25 30 1 3 57 17 117
2017 Non-shift worker 6 18 39 22 11 1 3 34 25 3329
2014 Shift worker 3 25 33 20 11 0 7 33 31 93
2014 Non-shift worker 9 26 39 18 5 1 2 24 36 3300

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 14 19 30 27 5 1 61 18 83
2020 Non-shift worker 4 11 26 36 20 3 1 58 16 3152
2019 Shift worker 4 10 20 26 27 8 5 61 16 139
2019 Non-shift worker 6 13 25 30 21 2 2 53 20 3645
2018 Shift worker 8 16 9 34 33 0 0 68 24 55
2018 Non-shift worker 7 14 28 28 17 3 2 48 22 2799
2017 Shift worker 2 10 15 21 42 4 5 70 13 118
2017 Non-shift worker 5 13 27 26 21 3 4 51 20 3322
2014 Shift worker 7 7 39 18 20 2 8 41 15 94
2014 Non-shift worker 14 22 31 19 9 3 2 29 38 3300

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 17 31 9 17 10 1 29 36 82
2020 Non-shift worker 16 23 34 16 8 2 1 25 40 3163
2019 Shift worker 13 14 20 19 15 8 9 42 33 139
2019 Non-shift worker 17 25 27 15 11 1 3 28 44 3644
2018 Shift worker 17 22 22 20 10 8 1 33 43 56
2018 Non-shift worker 18 25 30 14 8 2 2 23 45 2807
2017 Shift worker 11 18 25 20 20 3 3 43 31 118
2017 Non-shift worker 17 26 28 13 10 2 4 25 46 3330
2014 Shift worker 17 19 25 14 14 2 8 31 41 93
2014 Non-shift worker 29 27 24 11 6 1 2 17 58 3300

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 1 10 22 37 23 1 5 64 12 83
2020 Non-shift worker 7 14 34 29 15 1 1 45 21 3146
2019 Shift worker 6 6 20 34 28 1 5 66 13 137
2019 Non-shift worker 6 14 29 30 19 1 2 50 20 3639
2018 Shift worker 5 3 30 38 23 1 1 62 8 56
2018 Non-shift worker 6 15 33 29 15 1 1 45 22 2795
2017 Shift worker 4 5 23 25 34 2 5 64 11 118
2017 Non-shift worker 6 13 32 27 17 1 3 47 20 3316
2014 Shift worker 3 9 25 12 34 1 16 56 14 94
2014 Non-shift worker 9 16 35 27 10 2 2 38 25 3295

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 11 27 39 17 0 6 59 12 83
2020 Non-shift worker 10 21 29 23 14 1 1 38 32 3156
2019 Shift worker 3 9 23 26 32 2 4 62 13 138
2019 Non-shift worker 10 18 27 23 18 2 2 42 30 3648
2018 Shift worker 7 13 27 37 14 2 0 52 21 55
2018 Non-shift worker 13 21 30 20 13 1 2 34 35 2802
2017 Shift worker 7 9 15 30 35 2 2 68 17 116
2017 Non-shift worker 11 19 28 22 15 2 4 38 31 3326
2014 Shift worker 12 12 27 28 13 1 7 45 26 94
2014 Non-shift worker 21 26 29 15 7 1 2 23 48 3301

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 11 22 17 29 8 7 54 21 82
2020 Non-shift worker 6 12 26 29 21 3 3 54 19 3155
2019 Shift worker 5 6 18 21 31 12 8 64 14 136
2019 Non-shift worker 7 15 23 25 22 4 4 51 24 3635
2018 Shift worker 6 11 17 37 18 0 11 62 19 55
2018 Non-shift worker 8 14 27 25 19 3 3 48 24 2795
2017 Shift worker 4 8 11 24 41 5 7 74 13 118
2017 Non-shift worker 6 13 24 25 21 3 7 51 21 3321
2014 Shift worker 9 3 12 13 23 9 32 60 20 94
2014 Non-shift worker 8 13 27 27 15 3 6 47 23 3298

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 17 26 19 18 9 4 42 28 83
2020 Non-shift worker 12 21 33 20 10 2 2 31 35 3158
2019 Shift worker 6 14 22 18 23 9 8 50 24 139
2019 Non-shift worker 14 21 29 16 15 3 3 33 37 3644
2018 Shift worker 5 21 40 16 10 7 2 28 28 56
2018 Non-shift worker 16 24 30 16 10 2 2 27 41 2813
2017 Shift worker 6 13 23 22 25 7 5 53 21 116
2017 Non-shift worker 14 21 31 13 12 2 5 27 39 3331
2014 Shift worker 12 15 20 11 29 0 11 46 31 94
2014 Non-shift worker 23 24 29 13 7 2 3 20 49 3301

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 12 26 32 22 1 3 56 16 83
2020 Non-shift worker 3 13 36 33 13 1 1 47 17 3163
2019 Shift worker 3 10 24 32 23 3 6 60 14 138
2019 Non-shift worker 8 17 31 26 15 1 2 42 26 3649
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 29 21 6 4 5 7 65 12 82
2020 Non-shift worker 26 31 17 10 6 6 3 64 17 3160
2019 Shift worker 35 28 17 3 4 9 3 72 9 139
2019 Non-shift worker 30 28 15 11 7 4 4 64 20 3655
2018 Shift worker 25 38 12 4 11 10 0 70 17 57
2018 Non-shift worker 20 33 18 11 9 6 3 58 22 2808
2017 Shift worker 29 24 14 8 12 8 6 61 23 118
2017 Non-shift worker 27 31 15 10 9 4 4 63 21 3341
2014 Shift worker 45 22 16 6 3 2 7 74 9 94
2014 Non-shift worker 28 33 14 10 8 3 3 65 20 3310

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 31 12 7 5 3 2 75 12 83
2020 Non-shift worker 47 30 9 9 5 1 0 77 14 3154
2019 Shift worker 58 23 10 8 2 0 0 81 10 139
2019 Non-shift worker 48 28 7 10 6 1 0 77 16 3652
2018 Shift worker 40 29 17 7 7 0 0 69 14 57
2018 Non-shift worker 38 32 10 11 9 1 0 70 20 2809
2017 Shift worker 51 26 4 7 10 0 1 78 17 117
2017 Non-shift worker 43 31 9 9 7 1 0 74 16 3338
2014 Shift worker 51 29 13 5 1 0 1 80 7 94
2014 Non-shift worker 42 32 9 10 7 1 0 74 17 3312

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 31 10 0 2 2 2 88 2 83
2020 Non-shift worker 53 31 7 6 3 0 0 84 9 3148
2019 Shift worker 59 24 11 3 3 0 0 83 6 139
2019 Non-shift worker 51 31 7 7 3 0 0 82 11 3652
2018 Shift worker 49 32 8 6 4 1 0 82 10 56
2018 Non-shift worker 43 35 10 8 5 0 0 78 13 2806
2017 Shift worker 48 37 2 6 7 0 0 85 13 117
2017 Non-shift worker 42 37 7 9 5 0 0 80 14 3334
2014 Shift worker 57 31 6 3 2 0 0 88 5 94
2014 Non-shift worker 40 40 9 8 3 0 0 80 11 3311

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 47 8 5 0 3 2 87 5 83
2020 Non-shift worker 46 36 10 5 2 1 0 83 7 3140
2019 Shift worker 45 39 10 4 1 1 0 85 5 139
2019 Non-shift worker 46 37 10 5 3 1 0 83 7 3648
2018 Shift worker 41 35 16 4 3 0 1 76 7 57
2018 Non-shift worker 38 40 12 5 4 1 0 79 10 2809

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 27 6 6 5 4 4 81 12 83
2020 Non-shift worker 50 24 11 5 3 5 3 80 8 3156
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 32 18 6 0 3 8 73 6 83
2020 Non-shift worker 52 27 11 4 2 1 2 81 7 3167
2019 Shift worker 36 32 17 5 5 1 6 72 10 139
2019 Non-shift worker 48 27 14 5 3 1 3 78 8 3649

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 31 18 6 0 0 2 76 6 82
2020 Non-shift worker 45 31 11 8 4 0 0 76 12 3164
2019 Shift worker 43 36 17 2 1 0 0 80 3 139
2019 Non-shift worker 43 31 11 9 5 0 1 75 14 3659
2018 Shift worker 45 39 4 4 6 0 1 85 10 57
2018 Non-shift worker 37 34 13 9 6 0 0 71 16 2809
2017 Shift worker 51 23 17 4 4 0 0 74 8 119
2017 Non-shift worker 40 35 10 8 6 0 0 76 14 3342
2014 Shift worker 57 27 10 5 1 0 1 85 5 94
2014 Non-shift worker 36 36 13 9 6 0 0 72 15 3312

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 32 15 4 2 0 0 78 6 83
2020 Non-shift worker 49 26 13 6 4 1 1 77 10 3157

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 29 12 9 0 0 1 79 9 83
2020 Non-shift worker 47 32 10 7 3 0 0 80 10 3169
2019 Shift worker 49 35 9 6 1 1 0 84 7 138
2019 Non-shift worker 45 31 10 9 4 0 1 77 13 3638
2018 Shift worker 46 36 8 1 9 0 1 82 10 57
2018 Non-shift worker 40 32 11 10 5 0 1 73 16 2797
2017 Shift worker 52 30 8 3 8 0 0 81 11 119
2017 Non-shift worker 43 32 10 9 5 0 0 76 14 3338
2014 Shift worker 47 35 7 8 1 1 0 83 9 94
2014 Non-shift worker 38 34 12 10 5 1 0 72 15 3310

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 38 62 83
2020 Non-shift worker 38 62 3167

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 34 10 3 2 3 13 82 7 83
2020 Non-shift worker 56 18 8 2 2 4 9 86 5 3169

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 29 17 6 2 0 0 75 8 83
2020 Non-shift worker 55 26 9 5 4 0 0 82 10 3167
2019 Shift worker 57 32 7 4 0 0 0 89 4 139
2019 Non-shift worker 53 28 9 6 4 0 0 81 10 3658
2018 Shift worker 51 33 7 2 6 0 1 84 9 57
2018 Non-shift worker 46 28 11 8 6 0 0 75 14 2806
2017 Shift worker 61 22 7 3 7 0 0 83 10 118
2017 Non-shift worker 50 27 10 7 6 0 0 78 13 3332
2014 Shift worker 67 23 5 3 2 0 0 90 5 94
2014 Non-shift worker 47 29 11 8 5 0 0 76 13 3311
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 30 13 3 3 14 0 77 7 83
2020 Non-shift worker 37 32 13 6 4 8 0 75 11 3167
2019 Shift worker 43 30 12 4 2 8 1 81 6 139
2019 Non-shift worker 32 32 14 8 5 8 1 70 14 3650
2018 Shift worker 42 29 18 3 3 5 0 75 6 57
2018 Non-shift worker 27 33 17 10 6 7 0 65 17 2819
2017 Shift worker 35 35 8 3 8 10 1 79 12 119
2017 Non-shift worker 30 32 15 8 6 8 0 68 16 3340
2014 Shift worker 42 31 9 4 3 11 0 82 7 94
2014 Non-shift worker 23 33 18 10 6 11 0 62 18 3306

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 27 18 7 3 7 2 70 10 83
2020 Non-shift worker 33 34 15 9 6 2 0 69 15 3162
2019 Shift worker 42 31 13 5 4 5 1 77 9 139
2019 Non-shift worker 30 32 15 11 7 4 1 65 19 3641
2018 Shift worker 32 36 14 7 8 2 0 70 15 57
2018 Non-shift worker 24 32 19 12 10 3 0 58 23 2806
2017 Shift worker 32 35 13 5 9 6 0 71 15 117
2017 Non-shift worker 27 33 16 12 8 3 0 63 20 3337
2014 Shift worker 41 20 14 18 4 2 1 63 22 94
2014 Non-shift worker 18 32 19 16 12 3 0 51 29 3305

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 29 17 14 3 11 0 63 18 83
2020 Non-shift worker 23 34 18 14 7 4 0 59 23 3168
2019 Shift worker 29 34 16 7 5 8 1 69 14 138
2019 Non-shift worker 21 29 19 16 8 7 1 54 26 3634
2018 Shift worker 23 34 19 10 10 3 0 59 21 57
2018 Non-shift worker 17 29 20 17 11 6 0 49 29 2810
2017 Shift worker 23 32 23 6 8 8 0 60 15 119
2017 Non-shift worker 20 31 19 15 8 6 0 54 26 3342
2014 Shift worker 35 18 11 22 11 4 0 55 34 94
2014 Non-shift worker 13 27 22 19 14 6 0 42 35 3304

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 31 17 10 3 9 0 68 14 83
2020 Non-shift worker 22 38 16 14 7 2 0 61 22 3166
2019 Shift worker 28 35 18 9 4 5 1 67 14 139
2019 Non-shift worker 20 32 17 17 9 4 1 55 27 3639
2018 Shift worker 20 42 11 18 9 0 0 62 27 57
2018 Non-shift worker 15 32 20 18 11 3 0 49 30 2817
2017 Shift worker 32 30 13 7 9 6 2 68 17 119
2017 Non-shift worker 19 34 18 15 10 4 0 56 25 3338
2014 Shift worker 34 28 13 5 11 10 0 68 17 94
2014 Non-shift worker 12 32 21 19 13 2 0 46 33 3304

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 17 10 7 7 10 0 73 16 83
2020 Non-shift worker 41 25 13 5 3 10 4 76 8 3170
2019 Shift worker 41 13 9 11 6 15 5 67 21 139
2019 Non-shift worker 40 21 13 5 4 14 4 73 12 3659
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 34 21 4 0 3 2 73 5 83
2020 Non-shift worker 25 47 18 7 2 2 0 73 9 3165
2019 Shift worker 32 37 20 5 2 3 1 72 7 139
2019 Non-shift worker 26 44 17 9 3 2 0 71 12 3656
2018 Shift worker 26 50 15 5 3 1 0 77 8 56
2018 Non-shift worker 23 44 20 8 3 1 0 68 12 2803
2017 Shift worker 33 37 18 4 2 5 0 74 7 119
2017 Non-shift worker 27 44 17 7 3 2 0 72 11 3330
2014 Shift worker 47 34 9 5 1 3 0 84 7 94
2014 Non-shift worker 21 41 20 10 6 2 0 64 16 3306

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 33 26 3 0 5 2 68 4 83
2020 Non-shift worker 18 41 20 13 4 3 0 61 18 3149
2019 Shift worker 24 35 22 9 3 5 1 63 14 139
2019 Non-shift worker 17 34 22 15 6 5 0 54 22 3638

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 36 19 9 0 2 4 71 10 83
2020 Non-shift worker 32 37 14 10 4 3 1 71 14 3162
2019 Shift worker 36 28 13 12 2 5 3 71 15 139
2019 Non-shift worker 29 38 13 11 5 3 1 70 17 3647
2018 Shift worker 23 36 16 14 10 2 0 60 24 56
2018 Non-shift worker 29 37 14 11 6 2 1 68 17 2805
2017 Shift worker 33 42 11 6 6 2 0 76 12 119
2017 Non-shift worker 36 36 12 8 4 3 1 75 13 3330
2014 Shift worker 38 36 6 3 9 9 0 81 12 94
2014 Non-shift worker 32 37 13 10 5 3 1 72 15 3307

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 29 21 4 3 0 2 72 7 82
2020 Non-shift worker 34 40 17 5 2 1 0 75 8 3158
2019 Shift worker 37 36 15 4 3 4 1 77 8 138
2019 Non-shift worker 32 39 16 7 4 2 0 73 11 3643
2018 Shift worker 36 41 16 0 3 4 0 80 3 56
2018 Non-shift worker 30 40 17 7 4 1 0 71 12 2800

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 26 23 9 3 7 6 60 14 83
2020 Non-shift worker 22 27 18 13 10 8 2 54 25 3159
2019 Shift worker 30 31 16 5 7 7 5 69 13 138
2019 Non-shift worker 22 27 18 12 11 8 2 54 26 3648
2018 Shift worker 26 38 12 8 8 7 2 69 18 56
2018 Non-shift worker 17 28 18 14 13 7 2 50 30 2810
2017 Shift worker 23 35 12 8 11 5 5 65 21 119
2017 Non-shift worker 20 28 16 13 12 9 3 55 28 3329
2014 Shift worker 23 27 16 7 10 2 15 61 21 94
2014 Non-shift worker 15 26 18 16 15 8 2 45 34 3306

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 36 17 11 1 5 4 69 13 82
2020 Non-shift worker 22 32 19 15 9 2 1 55 25 3158
2019 Shift worker 35 30 19 8 3 3 2 68 12 138
2019 Non-shift worker 23 31 18 14 11 3 0 56 26 3650
2018 Shift worker 31 27 24 12 3 3 0 60 15 56
2018 Non-shift worker 18 30 18 17 14 3 1 50 31 2809
2017 Shift worker 34 37 12 8 6 3 0 73 15 117
2017 Non-shift worker 23 33 16 14 11 3 1 58 26 3336
2014 Shift worker 34 31 13 15 2 3 1 68 18 94
2014 Non-shift worker 16 29 18 19 15 2 0 46 36 3305

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 31 19 13 6 6 4 58 21 83
2020 Non-shift worker 20 27 15 16 18 2 2 49 36 3169
2019 Shift worker 29 23 14 8 11 6 9 61 22 139
2019 Non-shift worker 21 24 15 16 19 3 3 48 36 3661
2018 Shift worker 23 27 16 11 15 4 4 54 28 56
2018 Non-shift worker 17 25 14 17 23 1 3 44 41 2808
2017 Shift worker 26 27 18 7 13 2 7 58 22 118
2017 Non-shift worker 19 23 14 17 20 3 3 46 40 3340
2014 Shift worker 20 20 16 18 8 4 13 49 32 94
2014 Non-shift worker 12 20 15 18 31 2 2 34 51 3310

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 35 9 7 1 0 4 82 8 82
2020 Non-shift worker 49 25 13 6 3 1 3 77 9 3169
2019 Shift worker 58 24 8 1 2 1 6 89 3 138
2019 Non-shift worker 51 25 12 4 3 1 4 80 7 3648

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 32 13 4 1 2 5 81 5 83
2020 Non-shift worker 46 27 14 6 3 1 3 76 10 3159
2019 Shift worker 53 22 11 4 3 2 5 80 8 138
2019 Non-shift worker 46 24 15 7 3 2 4 74 11 3645

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 14 5 3 0 3 4 91 3 83
2020 Non-shift worker 75 10 5 2 2 3 3 90 5 3153
2019 Shift worker 77 8 4 1 2 2 5 91 4 137
2019 Non-shift worker 75 9 4 2 3 3 4 90 5 3645

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 22 3 2 0 2 9 95 2 83
2020 Non-shift worker 73 11 5 2 2 2 6 91 4 3160
2019 Shift worker 73 9 4 3 2 1 8 90 5 138
2019 Non-shift worker 79 7 2 1 1 2 8 95 2 3647

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 44 20 8 0 9 0 69 9 83
2020 Non-shift worker 21 43 19 9 3 4 0 67 13 3162
2019 Shift worker 24 37 19 7 2 6 4 68 11 139
2019 Non-shift worker 21 41 18 10 4 4 1 66 15 3658
2018 Shift worker 29 29 23 4 7 4 5 63 12 55
2018 Non-shift worker 17 36 23 12 7 5 0 56 20 2813
2017 Shift worker 27 30 19 9 5 8 1 63 16 119
2017 Non-shift worker 21 37 20 10 6 5 1 61 18 3337

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 39 16 2 0 3 0 82 2 83
2020 Non-shift worker 36 42 13 5 3 2 0 79 8 3154
2019 Shift worker 51 34 8 4 1 2 0 87 5 138
2019 Non-shift worker 38 41 11 6 3 2 0 80 9 3642
2018 Shift worker 54 31 4 10 1 0 0 85 11 57
2018 Non-shift worker 41 39 11 5 2 1 0 81 7 2799
2017 Shift worker 58 28 6 4 2 2 0 88 6 119
2017 Non-shift worker 41 41 10 4 2 2 0 83 6 3330
2014 Shift worker 54 35 6 3 1 1 0 90 4 93
2014 Non-shift worker 38 39 13 5 3 3 0 79 8 3306

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 30 17 3 4 5 0 75 7 83
2020 Non-shift worker 42 36 12 4 2 3 0 81 6 3153
2019 Shift worker 50 32 8 1 3 3 3 88 4 139
2019 Non-shift worker 46 35 11 3 2 2 0 84 5 3648
2018 Shift worker 52 32 8 5 2 1 0 85 7 57
2018 Non-shift worker 44 37 12 3 2 2 1 83 5 2801
2017 Shift worker 51 34 10 1 3 2 0 86 4 118
2017 Non-shift worker 42 37 12 3 2 3 0 81 6 3335
2014 Shift worker 52 28 7 0 1 10 1 90 2 94
2014 Non-shift worker 41 36 13 4 2 4 1 81 5 3305

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 31 21 3 4 9 0 69 8 83
2020 Non-shift worker 37 35 15 5 2 5 1 76 8 3167

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 35 13 3 6 3 0 78 9 81
2020 Non-shift worker 43 32 10 6 3 3 2 79 10 3152

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 30 8 2 0 0 0 90 2 81
2020 Non-shift worker 50 35 8 4 2 0 0 86 6 3162
2019 Shift worker 62 27 8 1 2 0 0 89 3 139
2019 Non-shift worker 51 34 8 4 3 0 0 85 7 3654
2018 Shift worker 58 23 14 2 3 0 0 81 5 57
2018 Non-shift worker 46 36 9 5 3 0 0 82 8 2801
2017 Shift worker 57 30 5 3 4 1 0 87 7 119
2017 Non-shift worker 46 37 8 4 3 0 0 84 8 3339
2014 Shift worker 60 30 7 1 0 0 0 91 2 93
2014 Non-shift worker 42 38 10 6 3 1 0 80 9 3302

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 30 13 0 2 2 0 85 2 82
2020 Non-shift worker 44 33 13 6 3 0 0 78 9 3157
2019 Shift worker 56 27 10 4 2 0 0 83 7 138
2019 Non-shift worker 43 33 12 6 4 0 0 77 11 3654
2018 Shift worker 53 27 8 6 5 0 0 81 11 57
2018 Non-shift worker 37 34 16 7 6 0 0 71 13 2804
2017 Shift worker 51 28 13 4 4 0 1 79 8 118
2017 Non-shift worker 39 34 15 7 5 0 0 73 12 3339
2014 Shift worker 44 35 17 2 2 1 0 79 3 94
2014 Non-shift worker 26 34 17 13 8 1 0 61 22 3308

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 26 10 7 0 2 0 83 7 81
2020 Non-shift worker 42 35 14 6 3 0 0 77 9 3142
2019 Shift worker 55 29 11 4 2 0 0 83 5 139
2019 Non-shift worker 41 36 12 6 4 0 0 77 11 3638
2018 Shift worker 46 35 10 4 5 0 0 81 8 56
2018 Non-shift worker 36 36 15 8 5 0 0 72 13 2787
2017 Shift worker 53 28 11 5 3 0 0 81 8 119
2017 Non-shift worker 38 36 13 8 4 0 0 74 13 3335
2014 Shift worker 35 43 15 5 1 1 0 78 6 94
2014 Non-shift worker 25 36 17 14 7 1 0 61 21 3305

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 37 20 7 2 2 0 71 8 82
2020 Non-shift worker 40 27 17 8 4 3 1 70 12 3161
2019 Shift worker 33 29 24 2 4 7 1 67 6 139
2019 Non-shift worker 37 26 18 9 6 3 1 66 15 3656
2018 Shift worker 33 23 25 0 13 4 1 60 14 56
2018 Non-shift worker 32 29 20 9 6 3 1 63 16 2812
2017 Shift worker 40 14 23 4 6 9 2 62 12 119
2017 Non-shift worker 34 27 19 9 6 5 1 64 16 3337
2014 Shift worker 18 19 20 17 4 10 12 47 27 94
2014 Non-shift worker 28 27 19 12 8 4 2 59 21 3309
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 18 49 32 83
2020 Non-shift worker 22 45 33 3169
2019 Shift worker 35 37 28 139
2019 Non-shift worker 29 38 33 3666
2018 Shift worker 37 37 26 57
2018 Non-shift worker 29 38 33 2820
2017 Shift worker 30 41 28 119
2017 Non-shift worker 28 40 32 3338
2014 Shift worker 30 37 33 94
2014 Non-shift worker 24 43 33 3308

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 5 9 4 0 82 0 11
2020 Non-shift worker 24 35 22 3 11 5 732
2019 Shift worker 5 9 12 1 72 1 45
2019 Non-shift worker 13 23 19 6 34 5 1020
2018 Shift worker 5 8 4 14 68 0 19
2018 Non-shift worker 18 22 19 5 31 5 745
2017 Shift worker 4 10 9 4 61 13 34
2017 Non-shift worker 16 19 21 5 34 5 885
2014 Shift worker 8 29 10 25 9999 29 26
2014 Non-shift worker 21 21 30 11 9999 17 783
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 82
2020 Non-shift worker 11 89 3166
2019 Shift worker 13 87 139
2019 Non-shift worker 13 87 3656
2018 Shift worker 10 90 57
2018 Non-shift worker 14 86 2818

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 60 40 18
2019 Non-shift worker 54 46 479

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 41 59 13
2020 Non-shift worker 61 39 341
2019 Shift worker 42 58 18
2019 Non-shift worker 58 42 479

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 13
2020 Non-shift worker 7 93 341

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 18
2019 Non-shift worker 3 97 479

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 13
2020 Non-shift worker 5 95 341
2019 Shift worker 0 100 18
2019 Non-shift worker 6 94 479

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 54 46 13
2020 Non-shift worker 44 56 341

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 51 49 17
2019 Non-shift worker 47 53 477

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 64 36 13
2020 Non-shift worker 51 49 341
2019 Shift worker 57 43 17
2019 Non-shift worker 52 48 477

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 32 68 17
2019 Non-shift worker 31 69 477

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 17
2019 Non-shift worker 1 99 477

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 13
2020 Non-shift worker 6 94 341
2019 Shift worker 0 100 17
2019 Non-shift worker 6 94 477

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 42 58 17
2019 Non-shift worker 48 52 477

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 51 49 13
2020 Non-shift worker 51 49 341
2019 Shift worker 48 52 17
2019 Non-shift worker 53 47 471

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 13
2020 Non-shift worker 10 90 341

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 13
2020 Non-shift worker 7 93 341
2019 Shift worker 0 100 17
2019 Non-shift worker 7 93 471

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 32 68 17
2019 Non-shift worker 29 71 471

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 13
2020 Non-shift worker 22 78 317
2019 Shift worker 63 37 17
2019 Non-shift worker 22 78 442

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 17
2019 Non-shift worker 8 92 442

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 17
2019 Non-shift worker 9 91 442

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 13
2020 Non-shift worker 14 86 317

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 13
2020 Non-shift worker 7 93 317

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 36 64 17
2019 Non-shift worker 42 58 442

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 13
2020 Non-shift worker 57 43 317
2019 Shift worker 49 51 17
2019 Non-shift worker 58 42 442

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 13
2020 Non-shift worker 3 97 317

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 18 19 9 3 14 14 56 17 83
2020 Non-shift worker 17 19 17 8 6 27 5 53 21 3166
2019 Shift worker 19 14 19 4 3 31 10 56 12 138
2019 Non-shift worker 17 18 18 9 7 24 8 51 23 3655
2018 Shift worker 28 17 17 3 3 29 4 66 8 56
2018 Non-shift worker 16 20 20 9 9 23 5 49 24 2819
2017 Shift worker 28 15 15 5 5 25 6 62 15 119
2017 Non-shift worker 17 20 17 7 7 24 8 54 21 3340
2014 Shift worker 19 15 13 2 3 33 16 65 10 94
2014 Non-shift worker 15 20 19 7 7 28 6 52 20 3307

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 36 14 7 2 8 4 74 10 83
2020 Non-shift worker 33 33 16 7 4 7 0 71 12 3163
2019 Shift worker 42 30 13 3 3 9 0 79 6 139
2019 Non-shift worker 34 32 14 7 5 7 1 72 13 3654
2018 Shift worker 42 33 13 6 3 3 0 77 9 56
2018 Non-shift worker 30 34 16 8 5 7 1 68 14 2816
2017 Shift worker 37 36 14 4 3 6 0 78 8 119
2017 Non-shift worker 31 33 15 7 5 8 1 71 13 3335
2014 Shift worker 43 28 12 2 0 14 1 83 3 94
2014 Non-shift worker 25 34 18 6 4 11 1 67 12 3307
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 83
2020 Non-shift worker 6 94 3156
2019 Shift worker 5 95 139
2019 Non-shift worker 7 93 3655

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 22 21 6 0 19 11 62 8 82
2020 Non-shift worker 18 20 19 4 3 30 5 60 11 3162
2019 Shift worker 23 13 20 3 3 28 11 58 9 139
2019 Non-shift worker 20 18 20 4 4 28 7 58 12 3659
2018 Shift worker 37 19 12 0 3 25 4 79 4 57
2018 Non-shift worker 18 19 23 4 3 27 5 55 11 2816
2017 Shift worker 29 17 15 2 3 29 4 69 8 119
2017 Non-shift worker 19 20 18 3 3 31 8 63 9 3336
2014 Shift worker 20 18 9 1 1 34 16 77 5 94
2014 Non-shift worker 16 19 20 3 2 33 6 58 9 3308

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 39 14 3 2 11 2 78 6 82
2020 Non-shift worker 34 33 17 4 2 8 1 74 8 3154
2019 Shift worker 41 30 12 4 4 9 1 78 8 139
2019 Non-shift worker 37 31 15 4 3 9 1 76 8 3651
2018 Shift worker 47 39 7 0 3 3 0 89 3 57
2018 Non-shift worker 33 33 19 4 3 8 1 72 7 2814
2017 Shift worker 38 35 9 2 3 12 1 84 6 119
2017 Non-shift worker 35 35 14 3 2 10 1 79 6 3326
2014 Shift worker 42 28 13 2 0 13 2 83 2 94
2014 Non-shift worker 29 34 18 4 2 13 1 73 6 3308
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 30 22 11 8 0 1 59 18 83
2020 Non-shift worker 35 29 19 9 7 0 1 65 16 3164

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 30 18 9 4 0 1 69 13 82
2020 Non-shift worker 37 33 17 8 5 0 1 70 13 3155
2019 Shift worker 23 21 24 16 14 0 2 45 31 139
2019 Non-shift worker 27 29 22 10 12 0 1 56 22 3654
2018 Shift worker 21 27 18 18 16 0 0 48 34 57
2018 Non-shift worker 23 28 21 13 14 0 1 52 27 2814
2017 Shift worker 27 20 19 18 13 2 2 49 32 119
2017 Non-shift worker 23 27 20 14 14 0 1 51 29 3335

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 27 30 10 4 0 1 56 14 83
2020 Non-shift worker 19 28 26 16 10 0 0 48 26 3163
2019 Shift worker 30 37 23 6 4 0 1 67 10 139
2019 Non-shift worker 25 30 24 13 7 0 1 55 21 3656
2018 Shift worker 42 19 25 11 3 0 0 61 13 57
2018 Non-shift worker 20 30 26 15 9 0 0 50 24 2814
2017 Shift worker 32 40 16 8 4 0 0 72 11 119
2017 Non-shift worker 21 31 26 13 8 0 1 52 21 3335

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 28 23 4 1 0 0 72 5 83
2020 Non-shift worker 29 32 20 11 7 0 1 62 18 3152
2019 Shift worker 43 27 20 5 2 1 3 72 7 139
2019 Non-shift worker 35 32 18 8 5 1 1 68 13 3638
2018 Shift worker 42 38 7 9 1 2 2 83 10 56
2018 Non-shift worker 28 34 22 10 5 0 1 62 16 2803
2017 Shift worker 42 32 12 8 3 1 2 76 12 119
2017 Non-shift worker 29 33 20 10 5 1 2 64 15 3325

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 27 22 5 6 0 1 67 11 82
2020 Non-shift worker 23 27 22 14 11 1 1 52 26 3155
2019 Shift worker 37 25 22 7 7 0 1 63 14 139
2019 Non-shift worker 30 26 20 13 10 1 1 56 23 3642
2018 Shift worker 38 20 24 8 10 0 0 57 18 57
2018 Non-shift worker 24 26 23 14 12 0 1 51 26 2800
2017 Shift worker 45 23 15 11 6 0 1 68 17 119
2017 Non-shift worker 25 27 22 14 9 1 2 54 23 3335

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 33 7 7 0 0 4 86 7 82
2020 Non-shift worker 43 26 14 8 6 0 3 71 14 3152
2019 Shift worker 48 29 12 6 2 0 3 80 8 137
2019 Non-shift worker 51 24 12 5 3 0 4 79 9 3639
2018 Shift worker 63 17 13 4 1 0 3 82 4 57
2018 Non-shift worker 46 26 13 6 5 0 4 76 11 2799
2017 Shift worker 55 27 10 3 0 1 4 87 3 118
2017 Non-shift worker 44 27 13 6 3 1 7 77 10 3332

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 33 20 14 5 0 0 61 19 82
2020 Non-shift worker 27 29 21 14 9 0 0 56 23 3161
2019 Shift worker 34 32 20 10 3 1 0 67 13 138
2019 Non-shift worker 35 31 19 9 6 0 0 66 15 3653
2018 Shift worker 52 24 9 12 2 0 0 77 14 57
2018 Non-shift worker 30 30 21 11 8 0 0 61 19 2809
2017 Shift worker 44 25 21 7 3 0 0 69 10 119
2017 Non-shift worker 28 33 22 10 7 0 1 61 16 3327

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 28 23 6 4 0 6 65 11 83
2020 Non-shift worker 34 25 17 10 8 0 6 63 19 3155

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 31 23 0 1 1 2 76 1 82
2020 Non-shift worker 32 37 19 7 4 0 1 70 11 3148
2019 Shift worker 42 32 16 4 3 2 0 77 7 139
2019 Non-shift worker 35 34 19 7 4 1 1 70 11 3649
2018 Shift worker 35 42 9 7 5 0 2 78 13 57
2018 Non-shift worker 27 35 22 9 5 0 1 63 14 2808
2017 Shift worker 44 32 15 4 3 1 1 78 7 119
2017 Non-shift worker 29 35 21 9 5 1 2 65 14 3326

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 34 20 4 0 2 2 75 4 83
2020 Non-shift worker 28 37 20 10 4 0 1 65 14 3146
2019 Shift worker 37 39 14 7 2 1 1 77 9 139
2019 Non-shift worker 32 32 21 9 4 1 1 65 14 3648
2018 Shift worker 35 34 17 8 4 0 1 70 13 56
2018 Non-shift worker 26 35 22 10 5 0 1 62 16 2809
2017 Shift worker 45 30 10 8 5 0 1 76 13 119
2017 Non-shift worker 27 36 22 9 4 1 2 64 14 3324

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 39 21 3 2 0 1 73 5 83
2020 Non-shift worker 33 34 19 9 4 0 1 67 14 3153
2019 Shift worker 42 29 17 10 2 0 0 71 12 139
2019 Non-shift worker 35 32 18 9 5 0 0 68 14 3646
2018 Shift worker 40 25 24 5 6 0 1 65 11 56
2018 Non-shift worker 29 33 22 9 6 0 1 62 16 2801
2017 Shift worker 36 26 21 11 4 0 2 63 15 119
2017 Non-shift worker 31 32 20 10 5 1 1 64 16 3324

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 35 9 5 2 0 1 83 8 82
2020 Non-shift worker 43 27 14 8 6 0 1 72 14 3136
2019 Shift worker 46 31 15 4 4 0 0 77 8 139
2019 Non-shift worker 46 25 14 8 5 1 0 72 13 3643

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 41 15 6 6 0 0 73 12 83
2020 Non-shift worker 27 33 22 11 6 0 0 61 17 3155

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 42 16 5 2 0 0 77 8 82
2020 Non-shift worker 30 34 21 10 5 0 0 64 15 3154
2019 Shift worker 47 34 10 7 2 1 0 81 8 138
2019 Non-shift worker 40 32 16 6 4 0 1 73 10 3635
2018 Shift worker 45 28 21 2 4 0 1 73 6 57
2018 Non-shift worker 32 33 20 10 5 0 0 65 14 2795
2017 Shift worker 45 31 17 3 3 0 0 76 7 117
2017 Non-shift worker 32 35 18 9 3 1 1 69 13 3320

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 27 16 3 6 0 1 74 10 83
2020 Non-shift worker 46 31 15 5 3 0 1 78 7 3136
2019 Shift worker 60 25 10 2 3 0 1 85 5 138
2019 Non-shift worker 57 24 11 5 3 0 1 82 7 3639
2018 Shift worker 54 26 17 1 2 0 0 80 3 57
2018 Non-shift worker 52 26 12 5 4 0 1 80 8 2795
2017 Shift worker 53 26 12 6 3 0 0 79 9 119
2017 Non-shift worker 55 26 11 4 2 0 1 82 6 3335

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 33 13 2 2 0 0 83 4 81
2020 Non-shift worker 32 39 18 7 3 0 0 72 10 3141

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 24 4 1 0 1 2 95 1 82
2020 Non-shift worker 68 19 6 2 1 1 3 90 4 3141
2019 Shift worker 71 15 6 3 1 1 4 90 4 139
2019 Non-shift worker 77 11 4 1 1 1 4 93 3 3638
2018 Shift worker 71 15 5 4 3 0 2 87 7 56
2018 Non-shift worker 72 16 5 2 2 0 4 91 4 2795

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 13 7 2 1 1 0 91 3 83
2020 Non-shift worker 76 11 5 3 2 1 2 90 5 3126
2019 Shift worker 73 13 6 4 3 0 0 87 7 138
2019 Non-shift worker 71 13 7 4 4 0 1 86 7 3643
2018 Shift worker 75 9 6 2 5 0 4 87 7 55
2018 Non-shift worker 69 14 7 4 4 1 2 85 8 2792
2017 Shift worker 71 16 3 2 4 1 2 90 7 119
2017 Non-shift worker 72 13 7 3 3 0 2 87 7 3333

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 22 11 2 1 0 0 87 3 83
2020 Non-shift worker 63 23 8 3 2 0 1 87 5 3133
2019 Shift worker 62 19 13 4 3 0 0 80 7 138
2019 Non-shift worker 55 26 10 4 3 0 1 83 7 3638
2018 Shift worker 54 17 13 9 8 0 0 71 17 56
2018 Non-shift worker 48 29 13 5 4 0 1 77 9 2804
2017 Shift worker 61 20 9 3 5 0 2 82 8 118
2017 Non-shift worker 50 29 12 5 3 0 1 80 8 3334

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 12 13 2 1 0 0 85 3 83
2020 Non-shift worker 63 19 9 4 4 0 1 83 8 3144
2019 Shift worker 72 16 8 2 2 0 0 88 5 135
2019 Non-shift worker 61 19 9 5 5 0 1 81 10 3631
2018 Shift worker 59 21 6 5 9 0 1 81 13 56
2018 Non-shift worker 54 23 11 6 6 0 1 78 11 2792
2017 Shift worker 72 10 8 1 9 0 0 82 11 119
2017 Non-shift worker 58 22 9 5 4 0 1 81 10 3337

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 8 3 3 0 0 14 92 4 83
2020 Non-shift worker 61 14 5 2 1 0 16 90 3 3146
2019 Shift worker 74 8 2 2 2 1 11 93 4 137
2019 Non-shift worker 60 14 5 2 1 0 18 90 4 3613
2018 Shift worker 65 5 4 4 1 0 22 89 6 56
2018 Non-shift worker 53 15 7 3 1 0 22 87 5 2789
2017 Shift worker 68 7 4 1 1 0 19 93 2 119
2017 Non-shift worker 55 15 6 2 1 0 20 87 4 3321

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 17 8 0 1 0 1 91 1 83
2020 Non-shift worker 74 15 4 1 1 0 3 93 2 3166
2019 Shift worker 85 10 2 3 1 0 0 95 3 137
2019 Non-shift worker 74 15 4 1 1 0 4 94 2 3633
2018 Shift worker 64 28 1 2 1 0 5 97 2 56
2018 Non-shift worker 70 16 5 2 1 0 6 92 3 2798
2017 Shift worker 77 11 4 1 1 2 4 94 1 118
2017 Non-shift worker 70 17 4 1 1 0 7 93 2 3313

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 21 9 4 6 1 1 81 10 83
2020 Non-shift worker 65 18 8 3 3 0 1 85 7 3158
2019 Shift worker 68 12 7 7 5 1 0 81 12 138
2019 Non-shift worker 70 14 6 3 4 0 2 86 7 3640
2018 Shift worker 48 16 19 3 10 0 4 67 14 56
2018 Non-shift worker 66 18 6 4 4 0 3 86 7 2803
2017 Shift worker 64 17 9 7 2 0 1 82 9 118
2017 Non-shift worker 62 20 7 4 4 1 3 85 8 3334

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 33 12 10 2 0 2 76 12 83
2020 Non-shift worker 44 31 15 5 3 0 1 77 8 3166
2019 Shift worker 50 32 11 5 2 0 0 82 7 138
2019 Non-shift worker 53 28 12 3 2 0 1 82 5 3626
2018 Shift worker 52 29 11 3 5 0 0 81 8 56
2018 Non-shift worker 47 32 14 4 2 0 2 80 6 2800
2017 Shift worker 56 28 13 2 0 1 0 85 2 119
2017 Non-shift worker 48 32 12 4 2 0 2 81 6 3329

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 35 27 7 5 0 0 60 12 83
2020 Non-shift worker 24 41 23 7 3 0 0 66 11 3169

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 35 36 11 2 0 0 52 12 83
2020 Non-shift worker 13 35 35 13 4 0 0 48 17 3165
2019 Shift worker 26 42 23 7 2 0 0 68 9 139
2019 Non-shift worker 19 36 30 11 3 0 0 56 14 3665
2018 Shift worker 30 30 20 10 10 0 0 60 20 57
2018 Non-shift worker 15 34 34 13 4 0 0 49 17 2820
2017 Shift worker 24 37 28 8 2 0 1 62 10 119
2017 Non-shift worker 13 34 36 13 4 0 0 47 17 3338

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 17 40 23 16 1 0 39 21 83
2020 Non-shift worker 9 20 39 24 8 0 0 32 29 3154
2019 Shift worker 6 13 25 31 26 0 0 57 19 139
2019 Non-shift worker 7 17 38 25 13 0 0 38 24 3639
2018 Shift worker 11 4 32 30 23 0 0 53 15 57
2018 Non-shift worker 8 18 40 23 11 0 0 34 25 2795
2017 Shift worker 7 7 25 31 29 0 1 61 14 118
2017 Non-shift worker 7 17 40 24 11 0 0 35 24 3330

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 43 12 3 0 6 0 84 4 81
2020 Non-shift worker 42 43 10 3 1 1 0 86 4 3162
2019 Shift worker 26 41 17 8 2 5 0 70 11 139
2019 Non-shift worker 34 43 13 5 3 2 0 79 8 3648
2018 Shift worker 19 51 20 2 7 1 0 71 9 57
2018 Non-shift worker 31 44 13 7 3 2 0 77 10 2806
2017 Shift worker 29 33 13 12 4 8 1 68 18 119
2017 Non-shift worker 25 45 14 8 4 4 0 73 12 3335

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 34 18 4 0 6 0 77 4 82
2020 Non-shift worker 37 36 13 9 3 2 0 74 12 3152

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 27 11 10 10 0 0 69 20 83
2020 Non-shift worker 38 29 13 11 7 1 0 68 19 3157

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 28 19 3 0 3 1 77 4 81
2020 Non-shift worker 48 29 13 4 3 3 1 79 7 3153

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 34 24 6 1 2 0 69 7 83
2020 Non-shift worker 33 36 16 9 5 1 0 70 14 3167
2019 Shift worker 28 40 19 6 5 2 0 70 11 139
2019 Non-shift worker 27 37 17 11 5 2 0 66 17 3662
2018 Shift worker 15 46 23 10 6 0 0 61 16 57
2018 Non-shift worker 24 38 18 11 7 1 0 63 19 2819
2017 Shift worker 30 37 17 5 7 3 0 69 13 119
2017 Non-shift worker 20 41 17 13 7 2 0 62 20 3339

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 41 10 7 0 4 0 83 7 83
2020 Non-shift worker 41 41 9 7 2 0 0 82 9 3172

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 35 17 6 0 4 0 76 6 83
2020 Non-shift worker 39 38 11 8 3 1 0 78 11 3149

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 34 14 11 3 6 1 69 16 82
2020 Non-shift worker 35 37 17 7 2 1 1 73 10 3145

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 32 15 3 0 6 2 81 3 82
2020 Non-shift worker 47 35 10 4 2 1 1 83 6 3161

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 25 6 3 0 9 0 89 4 83
2020 Non-shift worker 67 17 4 1 0 7 3 94 1 3162

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 42 5 5 2 2 0 88 7 83
2020 Non-shift worker 54 34 7 3 1 1 0 90 3 3154

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 35 6 5 6 0 0 83 11 83
2020 Non-shift worker 50 31 7 7 4 1 0 82 11 3158

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 43 4 7 0 1 0 89 7 83
2020 Non-shift worker 56 30 7 4 2 1 0 87 5 3159

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 24 46 19 0 0 0 35 19 12
2020 Non-shift worker 22 45 14 12 3 2 1 69 16 1042
2019 Shift worker 7 45 28 7 0 13 0 60 8 13
2019 Non-shift worker 18 45 17 12 4 2 2 66 17 1079

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 29 71 12
2020 Non-shift worker 93 7 1043
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 82
2020 Non-shift worker 9 91 3145

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 81
2020 Non-shift worker 12 88 3153
2019 Shift worker 10 90 139
2019 Non-shift worker 13 87 3655
2017 Shift worker 10 90 118
2017 Non-shift worker 14 86 3334
2014 Shift worker 11 89 94
2014 Non-shift worker 13 87 3299

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 64 36 16
2019 Non-shift worker 79 21 503
2017 Shift worker 70 30 15
2017 Non-shift worker 78 22 504
2014 Shift worker 79 21 16
2014 Non-shift worker 74 26 413

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 Shift worker 49 38 12 0 0 0 0 88 0 11
2019 Non-shift worker 51 31 6 7 4 1 1 83 11 404
2017 Shift worker 48 30 15 0 0 0 7 84 0 10
2017 Non-shift worker 50 34 3 7 4 0 1 85 12 404
2014 Shift worker 20 52 23 5 0 0 0 72 5 12
2014 Non-shift worker 51 33 5 7 3 0 0 85 10 323

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 40 11 3 0 1 6 84 4 83
2020 Non-shift worker 48 31 9 4 2 3 3 84 7 3168
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 47 24 2 64 36 83
2020 Non-shift worker 22 57 20 1 72 28 3173

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 51 49 19
2020 Non-shift worker 43 57 709

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 24 24 13 6 0 18 48 23 19
2020 Non-shift worker 15 23 18 18 19 2 5 41 41 709

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 20 23 9 10 0 18 49 23 19
2020 Non-shift worker 9 19 18 23 29 1 3 28 53 708

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 19 8 5 2 2 20 81 9 82
2020 Non-shift worker 49 18 11 5 4 2 10 77 10 3169
2019 Shift worker 48 16 9 6 5 1 14 76 13 139
2019 Non-shift worker 46 19 11 7 7 2 8 72 15 3625
2018 Shift worker 45 16 15 8 9 0 7 65 19 56
2018 Non-shift worker 45 17 12 9 7 2 8 69 18 2815
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