2020 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 42 7 3 2 0 0 88 5 77
2020 Federal regulators 29 49 5 15 3 0 0 78 18 315
2020 Compliance, inspection and enforcement 24 53 4 12 7 0 0 77 19 446
2020 Communications or public affairs 36 45 4 13 1 0 0 82 14 150
2020 Access to information and privacy 24 76 0 0 0 0 0 100 0 18
2020 Security 30 57 2 10 1 0 0 87 11 85
2020 Science and technology 29 52 6 12 2 0 0 81 13 1094
2020 Library services 66 34 0 0 0 0 0 100 0 15
2020 Administration and operations 41 42 5 10 2 0 0 83 12 1050
2020 Human resources 41 49 4 6 1 0 0 90 7 356
2020 Financial management 36 47 3 9 5 0 0 83 14 249
2020 Procurement 41 38 4 17 0 0 0 79 17 64
2020 Real property 40 51 0 7 2 0 0 91 9 172
2020 Materiel management 52 34 9 3 1 0 0 87 4 82
2020 Information management 34 55 1 9 1 1 0 89 9 112
2020 Information technology 52 37 5 5 1 0 0 89 6 244
2020 Internal audit 46 32 7 15 0 0 0 78 15 13
2020 Evaluation 37 40 4 15 5 0 0 77 20 27
2020 Data sciences 33 48 4 14 1 0 0 81 15 134
2020 Policy 35 47 3 13 1 0 0 83 14 338
2020 Project management 39 46 4 10 1 0 0 85 11 475
2020 Other services to the public 27 48 5 16 3 0 0 76 19 361
2020 None of the above 27 49 10 11 3 0 0 76 14 633

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 44 6 1 0 0 0 93 1 77
2020 Federal regulators 83 12 2 1 0 0 0 96 1 314
2020 Compliance, inspection and enforcement 71 21 5 2 1 0 0 92 3 445
2020 Communications or public affairs 81 14 1 3 1 0 0 95 3 150
2020 Access to information and privacy 73 22 0 5 0 0 0 95 5 18
2020 Security 58 36 2 3 1 0 0 94 4 85
2020 Science and technology 76 15 5 2 1 1 1 92 3 1089
2020 Library services 86 14 0 0 0 0 0 100 0 15
2020 Administration and operations 77 16 2 3 1 0 0 94 4 1049
2020 Human resources 80 16 3 0 1 0 1 96 1 356
2020 Financial management 75 19 3 1 1 0 0 95 2 250
2020 Procurement 81 7 10 0 2 0 0 88 2 64
2020 Real property 80 17 0 0 1 1 0 98 2 172
2020 Materiel management 79 20 0 0 1 0 0 99 1 83
2020 Information management 71 24 2 1 2 1 0 95 2 112
2020 Information technology 73 20 3 1 1 1 0 94 3 240
2020 Internal audit 78 15 0 8 0 0 0 92 8 13
2020 Evaluation 67 29 4 0 0 0 0 96 0 27
2020 Data sciences 73 15 4 3 3 0 2 90 6 134
2020 Policy 83 12 2 1 1 1 1 96 1 336
2020 Project management 81 14 2 1 2 0 1 96 3 472
2020 Other services to the public 70 20 4 4 1 0 1 91 4 363
2020 None of the above 65 22 7 3 2 1 1 89 5 633
2017 Client contact centre 59 32 2 4 2 0 0 91 7 76
2017 Federal regulators 74 17 5 1 0 1 2 94 2 250
2017 Compliance, inspection and enforcement 67 21 6 4 0 0 1 90 4 363
2017 Communications or public affairs 65 23 8 3 0 1 1 89 3 150
2017 Access to information and privacy 80 20 0 0 0 0 0 100 0 20
2017 Security 69 23 3 2 0 2 1 95 2 72
2017 Science and technology 67 19 5 3 2 0 4 90 5 1134
2017 Library services 84 16 0 0 0 0 0 100 0 12
2017 Legal services 76 24 0 0 0 0 0 100 0 13
2017 Administration and operations 74 19 5 1 1 0 0 94 2 820
2017 Human resources 70 26 3 1 0 0 0 96 1 248
2017 Financial management 75 19 3 0 1 0 0 95 1 215
2017 Procurement 46 46 4 2 0 0 2 94 2 37
2017 Real property 67 23 5 2 0 1 3 93 2 140
2017 Materiel management 81 13 1 5 0 0 0 94 5 60
2017 Information management 70 18 8 1 0 0 3 90 1 105
2017 Information technology 64 23 6 3 3 0 2 89 5 214
2017 Internal audit 74 20 7 0 0 0 0 93 0 15
2017 Evaluation 59 32 4 0 0 0 5 96 0 24
2017 Data sciences 67 19 8 2 4 0 1 86 6 108
2017 Policy 73 19 6 2 0 0 1 92 2 238
2017 Project management 67 24 4 2 1 1 1 93 3 328
2017 Other services to the public 63 30 2 3 1 0 1 94 4 332
2017 None of the above 59 26 4 4 2 0 5 89 6 630
2014 Client contact centre 34 42 9 8 3 1 3 79 12 101
2014 Federal regulators 73 17 2 2 3 1 3 93 5 308
2014 Compliance, inspection and enforcement 64 25 5 4 1 0 1 90 5 424
2014 Communications or public affairs 66 22 5 5 1 0 1 89 6 120
2014 Access to information and privacy 71 14 14 0 0 0 0 86 0 15
2014 Security 52 25 18 1 4 0 0 78 4 91
2014 Science and technology 65 19 7 4 2 1 3 87 6 1083
2014 Library services 69 23 0 8 0 0 0 92 8 12
2014 Legal services 51 49 0 0 0 0 0 100 0 10
2014 Administration and operations 66 23 5 3 1 0 1 91 4 941
2014 Human resources 74 17 6 1 1 1 0 92 2 260
2014 Financial management 69 24 3 3 0 0 0 93 3 200
2014 Procurement 58 36 2 2 2 0 0 93 4 42
2014 Real property 60 25 8 3 2 1 2 87 5 163
2014 Materiel management 67 30 3 0 0 0 0 97 0 74
2014 Information management 69 19 5 5 2 0 0 88 7 123
2014 Information technology 54 27 10 3 4 1 0 82 7 197
2014 Internal audit 63 37 0 0 0 0 0 100 0 17
2014 Evaluation 59 36 0 5 0 0 0 95 5 18
2014 Other services to the public 62 26 5 2 2 1 2 90 5 548
2014 None of the above 60 23 8 3 2 1 2 86 5 847

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 48 7 7 1 0 0 86 8 77
2020 Federal regulators 30 43 8 15 4 0 0 74 18 315
2020 Compliance, inspection and enforcement 35 41 8 10 6 0 0 76 16 445
2020 Communications or public affairs 43 32 9 13 2 0 1 76 15 150
2020 Access to information and privacy 36 45 11 0 7 0 0 82 7 17
2020 Security 33 44 5 15 3 0 0 77 18 85
2020 Science and technology 30 43 12 13 2 0 0 73 15 1097
2020 Library services 53 42 5 0 0 0 0 95 0 14
2020 Administration and operations 42 39 7 10 3 0 0 81 12 1053
2020 Human resources 42 40 9 7 2 0 0 82 9 355
2020 Financial management 38 39 9 10 1 0 2 79 12 249
2020 Procurement 41 35 15 7 3 0 0 76 10 63
2020 Real property 42 41 11 6 0 0 0 83 6 172
2020 Materiel management 42 33 15 6 2 0 2 77 8 82
2020 Information management 32 45 11 9 3 0 1 77 11 112
2020 Information technology 46 34 9 9 2 0 0 80 11 243
2020 Internal audit 39 25 7 22 0 0 7 68 24 13
2020 Evaluation 26 40 15 19 0 0 0 66 19 27
2020 Data sciences 43 35 4 13 4 0 1 78 17 134
2020 Policy 31 38 11 16 3 0 1 70 19 338
2020 Project management 34 40 10 12 2 0 1 75 15 476
2020 Other services to the public 31 48 9 11 2 0 0 79 12 363
2020 None of the above 28 47 11 9 5 0 0 75 14 632
2019 Client contact centre 41 36 5 17 1 0 0 77 18 92
2019 Federal regulators 31 43 6 11 9 0 0 74 20 277
2019 Compliance, inspection and enforcement 35 35 7 15 8 0 0 70 23 395
2019 Communications or public affairs 41 32 4 16 7 0 0 73 23 151
2019 Access to information and privacy 43 57 0 0 0 0 0 100 0 14
2019 Security 47 31 3 14 5 0 1 78 19 99
2019 Science and technology 40 37 8 11 5 0 0 77 15 1089
2019 Legal services 32 32 0 29 7 0 0 64 36 15
2019 Administration and operations 47 37 4 9 3 0 0 84 12 934
2019 Human resources 57 31 3 8 2 0 0 88 9 293
2019 Financial management 48 34 9 7 2 0 0 81 10 225
2019 Procurement 57 30 4 7 2 0 0 87 9 43
2019 Real property 49 36 6 7 2 0 0 85 9 166
2019 Materiel management 43 41 6 9 2 0 0 83 11 84
2019 Information management 47 34 4 7 7 0 0 82 14 121
2019 Information technology 41 32 10 13 5 0 0 73 18 241
2019 Internal audit 53 21 21 5 0 0 0 74 5 19
2019 Evaluation 43 33 7 12 5 0 0 76 17 26
2019 Data sciences 39 35 13 12 2 0 0 73 13 132
2019 Policy 43 40 4 9 3 0 0 84 12 310
2019 Project management 46 34 7 9 5 0 0 80 13 373
2019 Other services to the public 39 39 9 9 5 0 0 78 14 461
2019 None of the above 36 37 9 13 6 0 0 73 18 684
2017 Client contact centre 35 32 9 10 14 0 0 67 24 76
2017 Federal regulators 41 30 7 13 9 0 0 71 23 250
2017 Compliance, inspection and enforcement 37 36 6 12 9 0 0 73 21 363
2017 Communications or public affairs 39 37 9 10 6 0 0 76 16 150
2017 Access to information and privacy 67 17 0 10 6 0 0 85 15 20
2017 Security 47 37 5 2 9 1 0 84 11 72
2017 Science and technology 44 38 6 9 3 0 0 82 13 1134
2017 Library services 37 30 19 7 7 0 0 67 14 12
2017 Legal services 38 17 8 31 7 0 0 54 37 13
2017 Administration and operations 46 30 7 12 5 0 0 76 17 820
2017 Human resources 42 39 4 8 7 0 0 81 15 248
2017 Financial management 47 40 2 9 2 0 0 87 11 214
2017 Procurement 23 59 4 13 0 0 0 83 13 36
2017 Real property 49 30 6 9 6 0 0 79 15 138
2017 Materiel management 45 29 8 14 5 0 0 73 19 60
2017 Information management 40 37 10 8 5 0 0 77 14 105
2017 Information technology 42 34 9 9 7 0 0 76 16 213
2017 Internal audit 53 33 7 7 0 0 0 86 7 15
2017 Evaluation 22 61 11 7 0 0 0 83 7 24
2017 Data sciences 46 35 6 10 4 0 0 80 14 108
2017 Policy 38 38 6 11 7 0 0 76 18 238
2017 Project management 39 36 8 11 5 0 0 76 16 327
2017 Other services to the public 32 40 11 10 6 0 2 73 16 336
2017 None of the above 32 36 11 13 7 0 0 68 21 631
2014 Client contact centre 29 51 5 9 3 0 3 83 12 101
2014 Federal regulators 42 37 5 10 7 0 0 79 17 308
2014 Compliance, inspection and enforcement 33 34 7 14 12 0 0 67 26 424
2014 Communications or public affairs 40 35 10 13 1 0 0 75 14 120
2014 Access to information and privacy 40 41 6 13 0 0 0 81 13 15
2014 Security 29 30 19 13 9 0 0 59 21 91
2014 Science and technology 37 40 7 11 4 0 0 78 15 1085
2014 Library services 44 40 7 0 8 0 0 84 8 12
2014 Legal services 34 49 0 18 0 0 0 82 18 10
2014 Administration and operations 43 36 5 10 6 0 0 79 16 940
2014 Human resources 44 37 6 8 5 0 0 81 13 259
2014 Financial management 46 37 6 8 3 0 0 83 11 200
2014 Procurement 42 29 8 18 3 0 0 71 21 42
2014 Real property 40 38 6 12 4 0 0 78 16 163
2014 Materiel management 45 37 6 9 3 0 0 81 12 74
2014 Information management 50 30 9 6 5 0 0 81 11 123
2014 Information technology 39 37 8 11 5 0 0 76 16 197
2014 Internal audit 29 47 7 17 0 0 0 76 17 17
2014 Evaluation 37 44 5 13 0 0 0 82 13 18
2014 Other services to the public 37 36 11 10 5 0 0 73 16 547
2014 None of the above 36 36 9 10 7 0 1 72 18 847

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 46 18 10 1 1 0 71 11 76
2020 Federal regulators 30 42 8 15 4 0 0 72 19 314
2020 Compliance, inspection and enforcement 28 45 11 12 4 0 0 73 16 442
2020 Communications or public affairs 44 32 10 10 3 0 1 77 12 149
2020 Access to information and privacy 34 38 5 23 0 0 0 72 23 18
2020 Security 42 34 6 17 1 0 0 75 18 85
2020 Science and technology 30 44 14 8 2 0 1 75 10 1095
2020 Library services 52 31 13 4 0 0 0 83 4 15
2020 Administration and operations 32 40 12 13 4 0 0 72 16 1045
2020 Human resources 44 37 10 6 2 0 0 81 9 356
2020 Financial management 31 38 13 11 8 0 0 69 18 248
2020 Procurement 39 26 14 15 6 0 0 65 21 64
2020 Real property 33 46 13 5 2 0 0 79 8 172
2020 Materiel management 38 32 9 13 8 0 0 70 21 83
2020 Information management 27 40 15 9 8 0 0 67 17 112
2020 Information technology 31 42 12 10 5 0 0 73 15 243
2020 Internal audit 53 32 7 0 0 0 7 92 0 13
2020 Evaluation 48 32 4 12 5 0 0 80 17 27
2020 Data sciences 40 29 17 8 6 0 0 69 14 132
2020 Policy 37 40 11 8 4 0 0 78 11 332
2020 Project management 33 45 11 8 3 0 0 78 11 472
2020 Other services to the public 18 37 13 24 7 0 0 56 31 362
2020 None of the above 20 38 14 20 8 0 0 58 29 636
2019 Client contact centre 24 37 10 23 6 0 0 61 29 91
2019 Federal regulators 25 48 12 12 3 0 0 73 15 275
2019 Compliance, inspection and enforcement 25 47 11 13 3 0 0 72 17 394
2019 Communications or public affairs 30 41 12 15 2 0 0 71 17 150
2019 Access to information and privacy 57 36 7 0 0 0 0 93 0 14
2019 Security 41 31 12 12 4 0 1 73 15 99
2019 Science and technology 30 45 11 11 3 0 0 76 13 1085
2019 Legal services 27 42 17 7 7 0 0 69 14 14
2019 Administration and operations 30 38 12 14 5 0 0 68 20 934
2019 Human resources 41 37 8 12 2 0 0 78 14 293
2019 Financial management 30 40 9 13 8 0 0 70 21 224
2019 Procurement 25 24 26 18 7 0 0 49 26 43
2019 Real property 38 35 13 12 2 0 0 73 14 165
2019 Materiel management 34 37 15 11 4 0 0 70 14 83
2019 Information management 26 40 13 16 5 0 0 65 21 121
2019 Information technology 24 38 16 14 8 0 0 62 22 240
2019 Internal audit 31 44 20 5 0 0 0 75 5 19
2019 Evaluation 49 34 12 0 5 0 0 83 5 26
2019 Data sciences 31 43 15 8 3 0 0 74 11 130
2019 Policy 30 42 9 12 6 0 1 73 18 311
2019 Project management 33 41 9 11 6 0 0 75 17 372
2019 Other services to the public 24 43 9 16 8 0 0 67 24 460
2019 None of the above 25 37 12 17 8 0 1 63 25 682
2018 Client contact centre 18 41 13 19 10 0 0 59 28 99
2018 Federal regulators 24 52 7 14 2 0 0 77 16 296
2018 Compliance, inspection and enforcement 25 52 9 10 3 1 0 78 14 375
2018 Communications or public affairs 17 59 7 11 6 1 1 76 16 150
2018 Access to information and privacy 65 31 0 0 0 5 0 100 0 23
2018 Security 22 49 17 9 3 0 0 71 11 114
2018 Science and technology 27 49 10 11 3 0 1 76 14 1177
2018 Library services 65 35 0 0 0 0 0 100 0 13
2018 Administration and operations 24 45 10 15 5 0 0 69 21 974
2018 Human resources 33 42 9 12 4 0 0 75 17 314
2018 Financial management 27 45 9 15 3 0 0 73 18 230
2018 Procurement 29 36 18 10 6 0 0 65 16 42
2018 Real property 29 50 5 11 5 1 0 79 16 178
2018 Materiel management 38 37 11 7 8 0 0 74 15 69
2018 Information management 25 44 9 12 9 0 0 70 22 126
2018 Information technology 27 44 10 11 7 1 1 72 18 257
2018 Internal audit 47 23 21 7 0 3 0 72 7 29
2018 Evaluation 35 54 3 8 0 0 0 89 8 35
2018 Data sciences 22 55 12 9 1 0 1 78 11 136
2018 Policy 23 48 10 14 5 1 0 72 18 276
2018 Project management 24 49 9 14 3 0 0 74 17 399
2018 Other services to the public 18 47 9 17 9 0 0 65 26 626
2018 None of the above 22 43 11 17 7 0 0 65 24 742
2017 Client contact centre 33 45 8 8 7 0 0 78 15 76
2017 Federal regulators 27 44 5 17 7 0 0 71 24 250
2017 Compliance, inspection and enforcement 30 44 9 14 4 0 0 73 18 362
2017 Communications or public affairs 26 42 15 12 4 1 0 69 16 149
2017 Access to information and privacy 73 20 0 7 0 0 0 93 7 20
2017 Security 15 54 18 10 3 0 0 69 13 72
2017 Science and technology 33 42 10 10 5 0 1 75 15 1135
2017 Library services 30 51 19 0 0 0 0 81 0 12
2017 Legal services 29 40 0 24 7 0 0 69 31 13
2017 Administration and operations 26 35 10 16 11 0 0 62 28 821
2017 Human resources 28 36 18 15 3 1 0 64 18 248
2017 Financial management 30 42 9 11 7 0 0 72 19 215
2017 Procurement 16 24 11 12 38 0 0 39 50 37
2017 Real property 33 35 14 9 7 0 1 69 17 140
2017 Materiel management 37 38 7 9 9 0 0 75 18 60
2017 Information management 20 44 15 11 9 0 0 65 21 104
2017 Information technology 25 34 11 16 13 0 0 60 29 214
2017 Internal audit 61 26 13 0 0 0 0 87 0 15
2017 Evaluation 31 25 21 5 18 0 0 56 23 24
2017 Data sciences 31 35 8 13 8 0 4 69 22 108
2017 Policy 24 40 16 16 3 0 0 65 19 238
2017 Project management 26 44 13 13 4 0 1 70 17 328
2017 Other services to the public 19 37 11 17 16 0 0 56 33 336
2017 None of the above 20 31 11 22 16 0 0 51 38 630
2014 Client contact centre 11 38 22 21 8 0 0 49 29 101
2014 Federal regulators 19 39 11 23 9 0 0 58 31 308
2014 Compliance, inspection and enforcement 18 39 9 23 12 0 0 57 35 423
2014 Communications or public affairs 30 38 14 16 2 0 0 69 18 120
2014 Access to information and privacy 44 29 6 21 0 0 0 73 21 15
2014 Security 23 35 7 17 18 0 0 58 35 91
2014 Science and technology 18 41 14 18 9 0 1 59 26 1083
2014 Library services 29 33 16 23 0 0 0 61 23 12
2014 Legal services 16 35 0 29 19 0 0 51 49 10
2014 Administration and operations 20 36 15 18 10 0 1 56 28 941
2014 Human resources 29 42 12 12 5 0 0 71 17 260
2014 Financial management 23 37 12 17 10 0 0 61 27 200
2014 Procurement 15 37 16 19 13 0 0 52 32 42
2014 Real property 24 40 9 18 8 0 0 65 26 163
2014 Materiel management 19 31 7 19 24 0 0 50 43 74
2014 Information management 23 42 14 11 8 1 1 66 19 123
2014 Information technology 12 34 15 20 19 0 0 46 40 197
2014 Internal audit 29 41 23 7 0 0 0 70 7 17
2014 Evaluation 38 51 0 6 5 0 0 89 11 18
2014 Other services to the public 16 39 9 21 15 0 0 54 36 547
2014 None of the above 18 30 15 20 16 0 1 48 37 847

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 25 15 11 3 0 1 71 15 76
2020 Federal regulators 46 37 7 8 2 0 0 83 10 312
2020 Compliance, inspection and enforcement 44 40 6 8 2 0 0 83 10 443
2020 Communications or public affairs 49 33 9 8 2 0 0 81 10 150
2020 Access to information and privacy 59 28 13 0 0 0 0 87 0 17
2020 Security 44 43 2 9 2 0 0 87 11 85
2020 Science and technology 44 40 7 7 2 0 0 84 9 1085
2020 Library services 70 30 0 0 0 0 0 100 0 15
2020 Administration and operations 50 34 8 5 2 0 0 84 8 1044
2020 Human resources 54 34 7 3 1 0 0 89 4 350
2020 Financial management 44 39 8 6 3 0 0 83 8 246
2020 Procurement 52 22 17 6 3 0 0 74 8 62
2020 Real property 53 35 8 4 0 0 0 88 4 171
2020 Materiel management 53 28 10 6 3 0 0 80 9 82
2020 Information management 45 37 12 5 2 0 0 82 6 107
2020 Information technology 50 35 12 2 1 0 0 85 4 244
2020 Internal audit 63 22 15 0 0 0 0 85 0 13
2020 Evaluation 40 35 21 4 0 0 0 76 4 27
2020 Data sciences 50 33 9 6 2 0 1 83 8 133
2020 Policy 41 37 9 8 4 1 0 79 12 332
2020 Project management 47 37 8 8 1 0 0 84 9 469
2020 Other services to the public 32 38 13 12 5 0 0 71 16 359
2020 None of the above 33 41 11 12 3 0 0 74 14 630
2019 Client contact centre 41 40 10 7 2 0 0 81 9 92
2019 Federal regulators 47 38 6 5 3 0 0 85 8 277
2019 Compliance, inspection and enforcement 42 43 5 6 3 0 0 85 10 393
2019 Communications or public affairs 49 33 7 6 5 0 0 82 11 149
2019 Access to information and privacy 57 43 0 0 0 0 0 100 0 14
2019 Security 50 31 12 3 4 0 0 81 7 99
2019 Science and technology 49 37 8 5 2 0 0 86 6 1077
2019 Legal services 49 12 16 15 7 0 0 62 23 14
2019 Administration and operations 51 35 7 4 2 0 0 87 6 930
2019 Human resources 62 30 4 3 1 0 0 93 4 295
2019 Financial management 52 36 6 3 3 0 0 89 6 220
2019 Procurement 45 44 2 6 4 0 0 89 10 43
2019 Real property 60 32 4 2 2 0 0 92 4 163
2019 Materiel management 53 29 10 8 1 0 0 81 8 84
2019 Information management 45 42 7 2 4 0 0 87 6 120
2019 Information technology 47 39 7 6 1 0 0 86 7 240
2019 Internal audit 47 38 5 10 0 0 0 85 10 19
2019 Evaluation 58 34 4 4 0 0 0 91 4 26
2019 Data sciences 48 40 7 4 1 0 0 88 5 131
2019 Policy 54 34 8 3 2 0 0 87 5 308
2019 Project management 51 36 5 6 2 0 0 87 8 370
2019 Other services to the public 38 41 6 11 4 0 0 80 15 461
2019 None of the above 40 39 8 9 4 0 0 79 13 679
2017 Client contact centre 45 42 5 7 1 0 0 87 8 76
2017 Federal regulators 52 37 6 5 0 0 0 89 5 250
2017 Compliance, inspection and enforcement 45 34 8 6 8 0 0 79 13 362
2017 Communications or public affairs 46 38 7 7 2 1 1 84 9 148
2017 Access to information and privacy 78 17 6 0 0 0 0 94 0 20
2017 Security 55 34 5 5 1 0 0 89 6 72
2017 Science and technology 54 36 5 4 1 0 0 90 5 1131
2017 Library services 93 7 0 0 0 0 0 100 0 12
2017 Legal services 39 32 15 14 0 0 0 71 14 13
2017 Administration and operations 53 32 8 4 3 0 0 85 8 817
2017 Human resources 56 34 7 2 1 0 0 90 3 248
2017 Financial management 54 34 5 4 2 0 0 88 7 214
2017 Procurement 34 18 37 9 2 0 0 52 11 37
2017 Real property 53 34 6 3 4 1 0 88 6 139
2017 Materiel management 61 30 2 5 1 0 0 92 6 59
2017 Information management 47 37 9 5 2 0 0 85 7 103
2017 Information technology 49 36 7 4 4 0 0 84 9 214
2017 Internal audit 60 27 7 7 0 0 0 87 7 15
2017 Evaluation 56 44 0 0 0 0 0 100 0 24
2017 Data sciences 50 39 4 6 1 0 0 89 7 106
2017 Policy 52 33 8 5 2 0 0 85 8 237
2017 Project management 52 37 4 4 2 0 0 89 7 325
2017 Other services to the public 37 43 5 12 3 0 0 80 15 334
2017 None of the above 37 38 9 10 5 0 0 75 15 631
2014 Client contact centre 27 51 10 10 2 0 0 78 12 101
2014 Federal regulators 43 43 4 6 3 0 0 87 9 307
2014 Compliance, inspection and enforcement 37 41 7 8 6 0 0 78 14 424
2014 Communications or public affairs 42 34 12 7 4 0 0 76 12 120
2014 Access to information and privacy 32 48 6 14 0 0 0 79 14 15
2014 Security 34 41 15 6 4 0 1 75 10 91
2014 Science and technology 42 44 8 6 1 0 0 86 6 1085
2014 Library services 41 35 9 7 8 0 0 75 16 12
2014 Legal services 55 25 19 0 0 0 0 81 0 10
2014 Administration and operations 46 37 8 5 3 0 0 84 8 941
2014 Human resources 51 34 7 7 2 0 0 85 8 259
2014 Financial management 46 36 10 4 4 0 0 82 8 200
2014 Procurement 46 42 7 4 0 0 0 89 4 42
2014 Real property 46 42 6 6 0 0 0 88 6 163
2014 Materiel management 46 26 15 11 1 0 0 72 12 73
2014 Information management 48 39 6 7 1 0 0 87 8 122
2014 Information technology 35 43 11 8 2 0 1 79 10 197
2014 Internal audit 18 58 12 7 0 0 6 80 7 17
2014 Evaluation 59 30 5 6 0 0 0 89 6 18
2014 Other services to the public 36 40 9 11 4 0 0 76 15 548
2014 None of the above 37 40 9 9 5 0 0 78 13 846

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 40 16 7 1 0 2 75 8 76
2020 Federal regulators 45 30 11 9 5 0 0 75 14 313
2020 Compliance, inspection and enforcement 36 37 10 11 6 0 0 73 17 444
2020 Communications or public affairs 53 24 8 11 4 1 0 77 15 150
2020 Access to information and privacy 67 16 5 5 7 0 0 83 12 18
2020 Security 42 24 16 14 2 0 1 67 16 85
2020 Science and technology 36 35 13 10 5 0 0 71 16 1097
2020 Library services 70 17 0 9 4 0 0 87 13 15
2020 Administration and operations 48 28 9 10 4 0 0 77 14 1051
2020 Human resources 61 23 6 6 3 0 0 84 10 356
2020 Financial management 48 28 11 7 6 0 0 77 13 248
2020 Procurement 60 20 13 6 1 0 0 80 7 63
2020 Real property 54 32 10 3 2 0 0 86 4 170
2020 Materiel management 47 26 9 5 7 6 0 78 13 82
2020 Information management 51 26 13 7 3 0 0 77 11 110
2020 Information technology 48 30 13 6 3 0 0 78 9 243
2020 Internal audit 78 8 7 8 0 0 0 85 8 13
2020 Evaluation 58 23 16 4 0 0 0 81 4 27
2020 Data sciences 45 32 11 8 4 0 0 77 12 133
2020 Policy 45 31 7 12 4 0 0 77 16 338
2020 Project management 47 33 9 7 3 0 0 80 10 475
2020 Other services to the public 20 29 15 17 18 0 1 50 35 361
2020 None of the above 26 29 14 17 12 0 0 56 30 631
2019 Client contact centre 42 29 18 6 4 1 0 72 10 92
2019 Federal regulators 36 37 9 14 4 0 0 72 19 277
2019 Compliance, inspection and enforcement 36 35 12 13 4 0 0 71 17 391
2019 Communications or public affairs 46 22 9 12 11 0 0 68 23 150
2019 Access to information and privacy 43 43 7 7 0 0 0 86 7 14
2019 Security 45 25 13 10 6 0 1 70 17 98
2019 Science and technology 38 35 13 9 5 0 0 73 14 1087
2019 Legal services 47 17 16 13 7 0 0 64 20 15
2019 Administration and operations 47 30 9 8 5 0 1 78 13 933
2019 Human resources 64 24 5 5 2 0 0 88 6 294
2019 Financial management 52 32 5 5 6 0 0 84 11 226
2019 Procurement 61 24 2 6 5 0 2 86 12 43
2019 Real property 51 32 14 3 1 0 0 82 4 166
2019 Materiel management 44 34 10 8 5 0 0 77 12 84
2019 Information management 41 32 8 10 5 1 2 76 15 121
2019 Information technology 40 36 10 8 5 1 0 76 13 241
2019 Internal audit 41 38 10 5 5 0 0 80 10 19
2019 Evaluation 57 39 3 0 0 0 0 97 0 26
2019 Data sciences 42 39 8 8 2 2 0 82 10 132
2019 Policy 48 30 9 9 4 0 0 77 13 312
2019 Project management 43 35 9 9 4 1 0 78 13 371
2019 Other services to the public 23 32 17 15 12 0 0 56 27 461
2019 None of the above 33 27 19 11 9 0 0 61 20 683
2018 Client contact centre 28 31 19 6 9 0 6 63 16 98
2018 Federal regulators 36 40 8 13 3 0 0 77 16 297
2018 Compliance, inspection and enforcement 31 38 14 12 5 0 0 69 18 375
2018 Communications or public affairs 31 32 14 12 12 0 0 63 23 152
2018 Access to information and privacy 65 17 9 4 0 5 0 86 5 23
2018 Security 26 36 14 14 6 3 0 64 21 115
2018 Science and technology 36 38 13 9 5 0 0 74 14 1176
2018 Library services 67 33 0 0 0 0 0 100 0 13
2018 Administration and operations 47 32 10 6 4 0 0 79 11 973
2018 Human resources 60 29 5 3 2 0 1 89 6 314
2018 Financial management 51 31 8 6 3 1 0 82 9 230
2018 Procurement 50 29 11 8 2 0 0 79 10 42
2018 Real property 43 35 11 8 3 1 0 78 10 178
2018 Materiel management 52 29 6 8 5 0 0 81 13 69
2018 Information management 47 33 9 7 3 0 1 81 10 125
2018 Information technology 38 36 11 8 5 1 1 76 13 258
2018 Internal audit 54 30 10 3 0 3 0 86 3 29
2018 Evaluation 50 35 12 4 0 0 0 85 4 35
2018 Data sciences 38 36 11 10 3 1 1 76 13 135
2018 Policy 46 33 9 6 5 1 0 80 11 275
2018 Project management 42 37 8 8 4 0 0 80 12 398
2018 Other services to the public 21 36 17 16 9 1 0 58 25 624
2018 None of the above 27 35 19 9 8 1 1 64 17 742
2017 Client contact centre 41 33 18 4 4 0 0 74 8 76
2017 Federal regulators 38 35 8 12 7 0 0 73 19 250
2017 Compliance, inspection and enforcement 38 23 14 11 14 0 0 61 25 362
2017 Communications or public affairs 45 28 9 10 8 0 0 73 18 150
2017 Access to information and privacy 63 26 0 12 0 0 0 88 12 20
2017 Security 40 28 18 4 8 3 0 70 12 72
2017 Science and technology 42 33 10 8 6 0 0 76 14 1132
2017 Library services 86 7 7 0 0 0 0 93 0 12
2017 Legal services 25 37 7 15 17 0 0 62 32 13
2017 Administration and operations 46 31 7 9 7 1 0 77 16 817
2017 Human resources 50 29 9 9 2 0 0 80 11 248
2017 Financial management 50 32 7 4 6 0 0 82 10 213
2017 Procurement 36 15 40 4 6 0 0 51 9 37
2017 Real property 52 26 10 5 5 0 1 80 10 139
2017 Materiel management 62 22 6 4 6 0 0 84 10 60
2017 Information management 38 36 11 10 4 0 0 74 15 103
2017 Information technology 36 34 10 12 8 0 0 70 20 214
2017 Internal audit 60 20 7 13 0 0 0 80 13 15
2017 Evaluation 52 23 4 4 18 0 0 75 21 24
2017 Data sciences 48 27 15 6 5 1 0 75 10 107
2017 Policy 50 31 7 8 4 0 1 81 12 237
2017 Project management 44 34 8 9 4 1 1 79 13 327
2017 Other services to the public 22 37 21 7 13 0 0 59 20 335
2017 None of the above 24 34 12 16 11 0 2 60 28 631
2014 Client contact centre 13 38 31 9 7 0 2 52 16 101
2014 Federal regulators 39 34 7 13 8 0 0 73 20 307
2014 Compliance, inspection and enforcement 26 32 13 14 15 0 0 57 29 423
2014 Communications or public affairs 45 28 9 8 9 0 1 74 17 119
2014 Access to information and privacy 26 54 21 0 0 0 0 79 0 15
2014 Security 31 27 14 14 13 0 1 59 27 91
2014 Science and technology 32 37 12 12 6 0 1 69 19 1085
2014 Library services 43 33 17 0 7 0 0 76 7 12
2014 Legal services 10 38 23 10 19 0 0 48 29 10
2014 Administration and operations 36 34 13 10 6 0 1 71 16 941
2014 Human resources 48 30 7 10 4 0 1 78 14 260
2014 Financial management 44 29 10 10 5 0 2 74 16 200
2014 Procurement 31 44 9 14 2 0 0 75 15 42
2014 Real property 40 33 15 9 3 0 0 73 12 163
2014 Materiel management 27 35 16 14 6 1 2 63 20 74
2014 Information management 39 38 9 7 6 0 1 78 13 123
2014 Information technology 33 35 15 8 7 0 1 69 15 197
2014 Internal audit 30 46 6 7 5 0 6 81 13 17
2014 Evaluation 49 43 0 8 0 0 0 92 8 18
2014 Other services to the public 24 30 18 14 13 0 1 55 27 547
2014 None of the above 24 33 17 14 11 0 1 58 25 846

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 49 7 2 1 0 0 90 3 76
2020 Federal regulators 37 41 11 8 3 0 0 78 11 315
2020 Compliance, inspection and enforcement 29 44 12 12 4 0 0 72 16 446
2020 Communications or public affairs 53 36 8 4 0 0 0 88 4 149
2020 Access to information and privacy 37 44 13 5 0 0 0 82 5 18
2020 Security 37 39 14 7 4 0 0 75 11 85
2020 Science and technology 39 41 10 7 3 0 0 80 10 1096
2020 Library services 53 30 9 9 0 0 0 83 9 15
2020 Administration and operations 42 41 10 5 3 0 0 82 8 1050
2020 Human resources 51 30 11 4 3 0 0 82 7 356
2020 Financial management 37 39 13 7 4 0 0 76 12 248
2020 Procurement 46 39 9 3 3 0 0 85 6 63
2020 Real property 43 43 6 7 1 0 0 86 8 172
2020 Materiel management 43 35 11 7 4 0 0 78 11 83
2020 Information management 41 40 8 6 5 0 0 82 11 111
2020 Information technology 42 38 10 8 2 0 0 80 10 245
2020 Internal audit 63 29 7 0 0 0 0 93 0 13
2020 Evaluation 50 27 11 12 0 0 0 77 12 27
2020 Data sciences 36 42 12 9 2 0 0 78 10 134
2020 Policy 43 37 9 8 3 0 0 80 11 338
2020 Project management 44 40 7 7 2 0 0 84 9 476
2020 Other services to the public 40 34 14 9 3 0 0 74 12 362
2020 None of the above 35 35 17 9 3 0 0 70 13 635
2019 Client contact centre 38 37 14 7 3 0 1 76 10 92
2019 Federal regulators 34 47 9 9 1 0 0 81 10 275
2019 Compliance, inspection and enforcement 36 43 9 7 5 0 0 79 12 395
2019 Communications or public affairs 40 40 8 10 3 0 0 80 13 151
2019 Access to information and privacy 36 56 8 0 0 0 0 92 0 14
2019 Security 51 30 10 4 5 0 0 82 9 99
2019 Science and technology 43 40 9 6 2 0 0 83 8 1088
2019 Legal services 54 27 0 6 13 0 0 81 19 15
2019 Administration and operations 40 37 12 7 4 0 0 78 11 935
2019 Human resources 45 37 9 6 3 0 0 82 9 295
2019 Financial management 39 39 10 7 5 0 0 78 12 223
2019 Procurement 53 36 4 6 2 0 0 89 7 42
2019 Real property 49 36 9 3 3 0 0 85 6 165
2019 Materiel management 39 40 12 6 3 0 0 79 9 83
2019 Information management 35 39 12 8 6 0 0 74 14 120
2019 Information technology 30 44 9 10 6 0 0 75 16 242
2019 Internal audit 27 32 25 16 0 0 0 59 16 19
2019 Evaluation 53 26 12 8 0 0 0 79 8 25
2019 Data sciences 36 45 11 5 4 0 0 81 9 132
2019 Policy 41 36 10 10 3 0 0 77 13 312
2019 Project management 41 41 9 6 2 0 0 82 9 372
2019 Other services to the public 40 42 9 6 3 0 0 82 9 463
2019 None of the above 38 39 14 6 3 0 0 77 9 683
2018 Client contact centre 28 51 12 5 5 0 0 79 10 99
2018 Federal regulators 29 48 7 11 4 0 0 78 15 296
2018 Compliance, inspection and enforcement 29 42 13 11 6 0 0 71 17 372
2018 Communications or public affairs 35 44 9 6 5 1 0 80 11 150
2018 Access to information and privacy 52 34 4 5 0 5 0 90 5 23
2018 Security 34 42 11 8 3 2 0 77 11 115
2018 Science and technology 37 45 9 6 2 0 0 82 8 1173
2018 Library services 60 25 6 10 0 0 0 85 10 13
2018 Administration and operations 36 41 11 7 4 0 0 78 11 969
2018 Human resources 47 35 9 5 4 0 0 81 9 315
2018 Financial management 34 43 12 5 5 0 0 77 10 231
2018 Procurement 33 50 13 3 0 0 0 84 3 42
2018 Real property 42 44 5 6 3 1 0 86 9 178
2018 Materiel management 42 42 7 4 6 0 0 84 9 69
2018 Information management 32 41 12 9 6 0 0 73 15 127
2018 Information technology 33 42 11 7 6 0 0 75 14 258
2018 Internal audit 39 38 10 10 0 3 0 79 10 29
2018 Evaluation 45 46 6 3 0 0 0 91 3 35
2018 Data sciences 36 49 9 3 2 0 0 86 5 135
2018 Policy 32 50 8 5 5 0 0 82 10 274
2018 Project management 40 41 9 7 3 0 0 81 10 398
2018 Other services to the public 39 41 11 5 3 0 0 81 8 621
2018 None of the above 35 46 10 6 3 0 0 81 9 742
2017 Client contact centre 28 57 5 6 4 0 0 85 10 76
2017 Federal regulators 32 47 11 7 3 0 0 79 9 249
2017 Compliance, inspection and enforcement 31 49 8 8 4 0 0 80 12 364
2017 Communications or public affairs 35 50 10 5 1 0 0 85 6 150
2017 Access to information and privacy 53 42 0 6 0 0 0 94 6 20
2017 Security 47 41 5 4 3 0 0 88 7 72
2017 Science and technology 45 43 6 4 3 0 0 88 6 1134
2017 Library services 49 51 0 0 0 0 0 100 0 12
2017 Legal services 35 39 10 8 8 0 0 74 17 13
2017 Administration and operations 37 42 11 6 4 0 0 79 10 818
2017 Human resources 37 44 12 4 4 0 0 81 7 249
2017 Financial management 29 47 13 8 2 0 0 77 11 215
2017 Procurement 27 53 13 7 0 0 0 79 7 37
2017 Real property 37 43 11 7 1 0 0 80 8 140
2017 Materiel management 40 43 11 1 5 0 0 83 6 60
2017 Information management 25 46 16 6 8 0 0 71 13 104
2017 Information technology 31 39 12 8 9 0 0 70 18 214
2017 Internal audit 34 33 14 13 7 0 0 66 20 15
2017 Evaluation 28 47 4 4 18 0 0 75 21 24
2017 Data sciences 39 38 11 6 7 0 0 76 13 107
2017 Policy 35 49 8 6 3 0 0 84 8 237
2017 Project management 44 41 8 5 1 0 0 86 7 327
2017 Other services to the public 51 32 9 6 2 0 0 83 8 335
2017 None of the above 39 43 7 7 3 0 0 83 10 630
2014 Client contact centre 19 50 16 9 6 0 0 69 15 101
2014 Federal regulators 29 39 10 13 9 0 0 68 22 307
2014 Compliance, inspection and enforcement 24 45 11 13 8 0 0 69 21 424
2014 Communications or public affairs 32 49 9 8 2 0 0 81 10 120
2014 Access to information and privacy 26 49 19 6 0 0 0 75 6 15
2014 Security 32 40 13 10 5 0 0 72 15 90
2014 Science and technology 33 47 9 8 4 0 0 80 11 1085
2014 Library services 26 50 0 8 16 0 0 76 24 12
2014 Legal services 18 55 19 0 8 0 0 73 8 10
2014 Administration and operations 29 46 12 8 4 0 1 75 13 941
2014 Human resources 35 47 7 7 5 0 0 81 12 260
2014 Financial management 27 46 11 11 4 0 0 73 15 200
2014 Procurement 21 45 14 16 4 0 0 66 20 42
2014 Real property 33 44 11 7 4 0 0 77 11 163
2014 Materiel management 22 50 11 11 5 0 0 72 17 74
2014 Information management 24 47 16 7 5 1 0 71 13 123
2014 Information technology 25 40 15 9 11 0 0 65 21 197
2014 Internal audit 29 41 17 7 6 0 0 70 13 17
2014 Evaluation 27 59 14 0 0 0 0 86 0 18
2014 Other services to the public 42 42 8 5 3 0 0 84 8 548
2014 None of the above 33 41 12 8 6 0 0 74 13 845

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 50 11 13 1 0 0 75 14 77
2020 Federal regulators 32 42 11 10 4 0 0 74 14 315
2020 Compliance, inspection and enforcement 26 36 17 13 8 0 0 62 21 445
2020 Communications or public affairs 44 29 13 8 6 0 0 73 14 150
2020 Access to information and privacy 50 34 11 0 5 0 0 84 5 18
2020 Security 29 40 14 13 3 0 0 69 17 85
2020 Science and technology 28 35 17 13 7 0 0 63 20 1095
2020 Library services 36 17 17 30 0 0 0 53 30 15
2020 Administration and operations 36 34 12 11 5 0 0 71 16 1051
2020 Human resources 41 34 10 8 7 0 0 75 14 356
2020 Financial management 36 36 12 11 4 0 0 73 15 250
2020 Procurement 40 24 24 10 2 0 0 64 12 64
2020 Real property 34 39 11 11 5 0 1 73 16 172
2020 Materiel management 36 38 11 5 8 0 2 76 13 82
2020 Information management 34 37 13 12 4 0 0 71 16 112
2020 Information technology 36 34 14 10 5 0 0 71 15 243
2020 Internal audit 56 37 7 0 0 0 0 93 0 13
2020 Evaluation 43 37 12 5 3 0 0 80 8 27
2020 Data sciences 30 39 7 17 5 0 1 70 23 132
2020 Policy 38 41 10 8 3 0 0 79 11 338
2020 Project management 36 38 13 10 3 0 0 74 13 471
2020 Other services to the public 17 36 21 18 9 0 0 53 26 362
2020 None of the above 20 32 20 18 9 0 1 52 27 636
2019 Client contact centre 24 33 26 15 2 0 1 57 17 91
2019 Federal regulators 22 39 15 18 6 0 0 61 24 278
2019 Compliance, inspection and enforcement 23 40 16 13 6 0 1 64 19 393
2019 Communications or public affairs 32 37 11 12 8 0 0 69 20 151
2019 Access to information and privacy 49 15 28 8 0 0 0 64 8 14
2019 Security 34 28 14 18 6 0 0 62 24 97
2019 Science and technology 23 40 16 14 6 0 0 63 20 1084
2019 Legal services 42 38 0 6 14 0 0 80 20 15
2019 Administration and operations 31 35 16 11 6 0 0 67 17 938
2019 Human resources 41 34 11 8 6 0 0 75 14 295
2019 Financial management 27 43 13 10 7 0 0 70 17 225
2019 Procurement 30 41 10 12 8 0 0 71 19 42
2019 Real property 38 35 13 8 5 0 1 74 14 164
2019 Materiel management 32 37 16 8 9 0 0 68 16 84
2019 Information management 29 37 15 12 7 0 0 66 19 121
2019 Information technology 25 41 19 10 6 0 0 65 16 242
2019 Internal audit 37 43 11 5 5 0 0 79 10 19
2019 Evaluation 52 28 13 5 0 3 0 82 5 26
2019 Data sciences 31 41 10 16 3 0 0 71 19 129
2019 Policy 39 37 9 12 4 0 0 75 16 311
2019 Project management 30 38 16 8 8 0 0 68 16 371
2019 Other services to the public 21 34 21 14 9 1 0 55 23 462
2019 None of the above 20 39 18 13 10 0 0 58 23 680
2018 Client contact centre 16 39 22 13 9 1 0 56 22 98
2018 Federal regulators 20 40 15 16 8 0 0 60 25 297
2018 Compliance, inspection and enforcement 19 37 16 15 13 0 0 56 28 375
2018 Communications or public affairs 25 36 17 14 8 1 0 61 22 150
2018 Access to information and privacy 69 13 9 0 5 5 0 86 5 23
2018 Security 24 38 18 11 8 0 1 63 19 114
2018 Science and technology 20 40 18 13 7 0 0 61 21 1177
2018 Library services 35 40 15 10 0 0 0 75 10 13
2018 Administration and operations 32 34 16 11 7 0 0 67 18 969
2018 Human resources 41 34 9 10 6 0 0 75 16 314
2018 Financial management 30 35 17 11 6 1 0 66 17 230
2018 Procurement 13 37 24 16 7 2 0 52 24 42
2018 Real property 31 40 10 12 7 1 0 71 19 177
2018 Materiel management 31 38 14 10 7 0 0 69 17 69
2018 Information management 25 35 14 15 10 1 0 61 25 127
2018 Information technology 24 41 16 10 9 1 0 66 18 255
2018 Internal audit 30 40 10 14 3 3 0 72 17 29
2018 Evaluation 40 42 14 0 4 0 0 83 4 35
2018 Data sciences 28 39 19 10 4 0 0 67 14 133
2018 Policy 30 40 15 10 5 0 0 70 15 276
2018 Project management 26 41 16 6 9 1 1 68 16 399
2018 Other services to the public 16 35 21 16 11 1 0 52 28 627
2018 None of the above 23 34 19 13 10 1 0 57 23 740
2017 Client contact centre 28 38 19 9 7 0 0 65 16 76
2017 Federal regulators 24 38 16 14 7 0 0 63 22 249
2017 Compliance, inspection and enforcement 22 36 15 14 14 0 0 58 27 364
2017 Communications or public affairs 28 37 14 12 9 0 0 65 21 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 30 42 7 11 10 0 0 72 21 72
2017 Science and technology 27 37 14 11 9 0 0 64 21 1135
2017 Library services 35 51 7 7 0 0 0 86 7 12
2017 Legal services 30 32 14 0 25 0 0 61 25 13
2017 Administration and operations 31 36 14 11 7 0 0 67 19 818
2017 Human resources 32 37 14 12 5 0 0 69 17 249
2017 Financial management 30 36 17 10 7 0 0 66 17 215
2017 Procurement 16 20 40 20 5 0 0 35 25 36
2017 Real property 34 34 13 10 9 1 0 69 18 140
2017 Materiel management 30 40 10 9 10 0 0 71 19 60
2017 Information management 26 35 13 17 8 0 1 61 26 104
2017 Information technology 26 33 11 14 17 0 0 59 31 214
2017 Internal audit 40 41 0 7 13 0 0 80 20 15
2017 Evaluation 35 24 17 5 18 0 0 60 23 24
2017 Data sciences 27 33 19 14 7 0 0 60 21 107
2017 Policy 29 43 11 9 7 1 0 73 16 238
2017 Project management 30 37 15 12 6 0 1 67 18 327
2017 Other services to the public 21 33 18 15 13 0 0 54 28 334
2017 None of the above 21 29 17 17 16 0 0 50 33 629
2014 Client contact centre 17 34 21 23 6 0 0 51 29 101
2014 Federal regulators 19 37 13 16 13 0 1 57 29 308
2014 Compliance, inspection and enforcement 16 30 21 18 14 0 0 47 32 424
2014 Communications or public affairs 28 35 15 14 9 0 0 63 22 120
2014 Access to information and privacy 26 19 13 35 8 0 0 44 43 15
2014 Security 21 32 23 10 15 0 0 52 25 90
2014 Science and technology 16 36 20 16 12 0 0 52 28 1084
2014 Library services 37 16 23 0 24 0 0 53 24 12
2014 Legal services 38 35 10 0 18 0 0 73 18 10
2014 Administration and operations 27 36 16 12 8 0 1 64 20 941
2014 Human resources 32 33 13 14 8 0 0 64 22 260
2014 Financial management 26 35 16 14 7 1 0 62 22 200
2014 Procurement 22 39 20 9 9 0 0 61 18 42
2014 Real property 20 45 17 13 5 0 0 65 19 163
2014 Materiel management 13 35 21 25 6 0 0 48 31 74
2014 Information management 19 43 14 13 12 0 0 62 25 123
2014 Information technology 17 35 16 20 11 0 0 52 31 197
2014 Internal audit 29 30 23 0 18 0 0 59 18 17
2014 Evaluation 38 44 5 14 0 0 0 81 14 18
2014 Other services to the public 18 37 21 14 10 0 0 54 25 547
2014 None of the above 18 32 17 17 15 0 1 50 32 844

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 31 17 13 0 0 0 70 13 76
2020 Federal regulators 29 43 11 11 5 0 0 73 16 315
2020 Compliance, inspection and enforcement 20 47 12 15 6 0 0 67 21 443
2020 Communications or public affairs 46 39 5 9 1 0 0 86 9 149
2020 Access to information and privacy 56 38 0 7 0 0 0 93 7 18
2020 Security 28 44 7 20 1 0 0 73 21 85
2020 Science and technology 28 45 13 12 3 0 0 73 15 1092
2020 Library services 34 52 5 0 9 0 0 86 9 15
2020 Administration and operations 34 42 11 9 4 0 0 76 14 1045
2020 Human resources 43 37 9 7 5 0 0 80 12 353
2020 Financial management 29 48 9 10 4 0 0 77 14 248
2020 Procurement 51 17 17 11 5 0 0 68 15 64
2020 Real property 31 39 14 15 1 0 1 70 16 172
2020 Materiel management 44 26 20 5 5 0 0 70 10 83
2020 Information management 31 39 12 15 3 0 0 70 18 108
2020 Information technology 29 45 13 8 4 0 0 74 13 243
2020 Internal audit 63 22 7 8 0 0 0 85 8 13
2020 Evaluation 47 31 8 10 3 0 0 78 14 25
2020 Data sciences 27 43 11 16 3 0 1 70 19 132
2020 Policy 32 46 8 10 4 0 0 78 14 336
2020 Project management 33 40 13 11 3 0 0 73 14 471
2020 Other services to the public 31 46 13 7 3 0 0 77 10 362
2020 None of the above 30 37 18 12 3 0 0 67 15 633
2019 Client contact centre 23 41 25 9 2 0 0 64 11 90
2019 Federal regulators 21 46 14 16 3 0 0 68 19 277
2019 Compliance, inspection and enforcement 20 49 10 16 5 0 0 68 21 394
2019 Communications or public affairs 36 32 14 15 3 0 0 68 18 151
2019 Access to information and privacy 57 29 7 7 0 0 0 86 7 14
2019 Security 31 36 23 6 5 0 0 67 11 98
2019 Science and technology 27 45 13 10 4 0 0 72 15 1082
2019 Legal services 15 46 19 6 14 0 0 60 20 15
2019 Administration and operations 28 43 12 12 5 0 0 71 18 931
2019 Human resources 36 43 7 10 4 0 0 79 14 294
2019 Financial management 26 45 9 13 6 0 0 71 20 225
2019 Procurement 26 34 23 10 6 0 0 60 16 41
2019 Real property 33 39 15 9 4 0 0 72 13 163
2019 Materiel management 33 41 19 5 3 0 0 74 8 83
2019 Information management 24 46 10 12 8 0 0 70 20 119
2019 Information technology 25 43 15 10 7 0 0 68 17 241
2019 Internal audit 16 42 11 21 10 0 0 59 31 19
2019 Evaluation 44 25 16 11 4 0 0 69 16 26
2019 Data sciences 25 45 14 12 3 0 0 70 15 129
2019 Policy 29 42 9 16 4 0 0 71 20 311
2019 Project management 26 44 13 13 4 0 0 70 17 367
2019 Other services to the public 28 47 13 7 5 0 0 75 12 463
2019 None of the above 29 43 16 8 5 0 0 72 13 675
2018 Client contact centre 26 51 14 2 7 0 0 77 9 99
2018 Federal regulators 26 42 11 14 7 0 0 68 21 295
2018 Compliance, inspection and enforcement 21 42 16 13 8 0 0 63 21 373
2018 Communications or public affairs 25 48 9 11 6 1 0 73 17 151
2018 Access to information and privacy 56 31 0 9 0 5 0 91 9 23
2018 Security 26 44 20 7 4 0 0 70 10 115
2018 Science and technology 28 45 12 10 4 0 0 74 14 1179
2018 Library services 67 19 4 10 0 0 0 86 10 13
2018 Administration and operations 28 41 14 12 5 0 0 69 17 973
2018 Human resources 36 42 9 8 4 0 0 78 13 314
2018 Financial management 25 46 13 9 6 1 0 72 15 231
2018 Procurement 17 53 15 15 0 0 0 70 15 41
2018 Real property 31 41 13 9 5 1 0 73 14 177
2018 Materiel management 35 41 10 9 4 0 0 77 13 69
2018 Information management 30 34 14 14 8 0 0 64 22 127
2018 Information technology 23 41 18 12 7 0 0 64 18 258
2018 Internal audit 33 34 10 13 9 0 0 67 23 29
2018 Evaluation 30 57 5 9 0 0 0 87 9 35
2018 Data sciences 25 50 12 10 4 0 0 74 14 136
2018 Policy 24 45 12 11 8 0 0 69 20 276
2018 Project management 24 47 15 10 4 0 0 71 14 398
2018 Other services to the public 28 47 14 9 2 0 0 75 11 626
2018 None of the above 28 43 14 10 5 0 0 71 14 741
2017 Client contact centre 32 50 6 8 4 0 0 81 13 76
2017 Federal regulators 29 44 7 12 8 0 0 73 20 249
2017 Compliance, inspection and enforcement 23 40 14 17 7 0 0 63 24 361
2017 Communications or public affairs 25 43 12 15 4 0 0 68 19 149
2017 Access to information and privacy 63 21 12 5 0 0 0 83 5 20
2017 Security 40 37 8 13 2 0 0 77 15 72
2017 Science and technology 31 44 10 11 4 0 0 75 15 1135
2017 Library services 56 28 9 7 0 0 0 84 7 12
2017 Legal services 29 37 10 8 16 0 0 66 25 13
2017 Administration and operations 31 39 11 12 6 0 0 71 18 817
2017 Human resources 32 41 13 11 4 0 0 73 15 249
2017 Financial management 31 41 13 10 5 0 0 72 15 214
2017 Procurement 18 20 42 12 8 0 0 38 20 37
2017 Real property 30 37 16 12 5 0 0 68 17 140
2017 Materiel management 39 37 5 8 10 0 0 76 19 60
2017 Information management 21 44 18 10 7 0 0 65 17 104
2017 Information technology 21 35 19 14 12 0 0 55 26 214
2017 Internal audit 46 27 27 0 0 0 0 73 0 15
2017 Evaluation 38 62 0 0 0 0 0 100 0 24
2017 Data sciences 30 35 15 18 3 0 0 65 20 107
2017 Policy 21 51 12 11 6 0 0 72 17 237
2017 Project management 25 46 13 12 4 0 0 71 15 326
2017 Other services to the public 30 50 10 6 4 0 0 80 10 336
2017 None of the above 24 44 14 11 5 0 2 69 16 629

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 36 10 2 0 0 0 88 2 76
2020 Federal regulators 46 42 7 4 1 0 0 88 5 314
2020 Compliance, inspection and enforcement 29 46 11 10 4 0 0 76 14 443
2020 Communications or public affairs 59 31 5 4 1 0 0 90 5 149
2020 Access to information and privacy 68 32 0 0 0 0 0 100 0 18
2020 Security 46 40 6 8 0 0 0 86 8 85
2020 Science and technology 42 43 9 4 2 0 0 85 6 1094
2020 Library services 44 31 17 9 0 0 0 74 9 15
2020 Administration and operations 47 40 7 3 3 0 0 87 6 1045
2020 Human resources 60 30 5 2 3 0 0 90 6 356
2020 Financial management 49 36 6 5 3 0 0 85 8 250
2020 Procurement 56 28 7 4 5 0 0 84 9 63
2020 Real property 49 42 5 4 0 0 1 91 4 171
2020 Materiel management 52 39 4 4 1 0 0 91 5 83
2020 Information management 42 40 9 7 2 0 0 82 9 111
2020 Information technology 46 39 9 5 1 0 0 85 6 243
2020 Internal audit 92 8 0 0 0 0 0 100 0 13
2020 Evaluation 51 37 0 12 0 0 0 88 12 27
2020 Data sciences 39 44 10 4 3 0 0 82 7 131
2020 Policy 53 35 5 5 1 0 0 88 7 337
2020 Project management 50 39 5 4 1 0 0 89 6 469
2020 Other services to the public 45 41 7 5 2 0 0 86 7 360
2020 None of the above 40 33 17 7 3 1 0 73 10 631
2019 Client contact centre 26 53 16 4 1 1 0 79 5 91
2019 Federal regulators 41 42 5 9 2 1 0 84 11 276
2019 Compliance, inspection and enforcement 31 42 12 12 3 0 0 73 15 391
2019 Communications or public affairs 44 39 8 6 1 2 0 85 7 150
2019 Access to information and privacy 64 28 8 0 0 0 0 92 0 14
2019 Security 44 38 11 7 0 0 0 82 7 98
2019 Science and technology 40 44 8 6 2 0 0 84 8 1085
2019 Legal services 39 34 14 6 7 0 0 73 13 15
2019 Administration and operations 46 39 9 4 3 0 0 84 7 935
2019 Human resources 53 35 7 4 1 0 0 88 5 291
2019 Financial management 38 47 9 3 4 0 0 85 6 225
2019 Procurement 54 38 6 2 0 0 0 92 2 41
2019 Real property 47 40 9 3 1 0 0 87 4 164
2019 Materiel management 46 40 9 3 2 0 0 86 5 83
2019 Information management 40 41 9 6 4 0 0 81 11 120
2019 Information technology 38 40 11 8 3 0 0 78 11 242
2019 Internal audit 54 35 10 0 0 0 0 90 0 19
2019 Evaluation 54 34 8 5 0 0 0 87 5 25
2019 Data sciences 34 47 11 7 1 1 0 82 7 130
2019 Policy 48 39 7 5 1 0 0 87 6 312
2019 Project management 46 40 7 3 3 0 0 87 6 371
2019 Other services to the public 39 41 11 4 3 1 0 81 7 462
2019 None of the above 36 42 14 5 3 0 0 78 8 675
2018 Client contact centre 35 48 9 7 1 0 0 82 9 99
2018 Federal regulators 39 43 7 8 4 0 0 81 12 297
2018 Compliance, inspection and enforcement 32 40 12 10 5 1 0 73 15 375
2018 Communications or public affairs 44 40 9 6 1 1 0 85 7 152
2018 Access to information and privacy 74 21 0 0 0 5 0 100 0 23
2018 Security 34 39 16 9 3 0 0 73 11 114
2018 Science and technology 44 41 9 4 1 0 0 85 5 1180
2018 Library services 75 25 0 0 0 0 0 100 0 13
2018 Administration and operations 46 41 9 3 1 0 0 87 5 973
2018 Human resources 56 34 6 2 1 0 0 91 3 317
2018 Financial management 46 45 4 3 1 0 0 92 4 231
2018 Procurement 42 49 9 0 0 0 0 91 0 42
2018 Real property 47 39 11 1 2 0 0 86 3 177
2018 Materiel management 39 48 7 3 3 0 0 87 6 69
2018 Information management 48 28 11 7 5 1 0 77 12 128
2018 Information technology 40 46 8 4 2 0 0 86 6 257
2018 Internal audit 70 21 3 3 3 0 0 91 6 29
2018 Evaluation 58 40 3 0 0 0 0 97 0 35
2018 Data sciences 41 49 6 2 2 0 0 90 4 137
2018 Policy 48 40 4 4 2 0 0 89 7 272
2018 Project management 49 41 5 3 2 0 0 91 5 399
2018 Other services to the public 38 41 12 5 3 0 0 79 9 623
2018 None of the above 35 45 10 6 3 1 0 80 9 743
2017 Client contact centre 37 43 16 0 3 1 0 80 3 76
2017 Federal regulators 39 40 9 9 3 0 0 79 12 249
2017 Compliance, inspection and enforcement 29 43 12 10 6 0 0 71 16 363
2017 Communications or public affairs 39 46 8 6 1 1 0 85 7 150
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 20
2017 Security 48 39 8 3 1 0 0 87 5 72
2017 Science and technology 44 39 9 4 3 0 0 84 7 1133
2017 Library services 56 44 0 0 0 0 0 100 0 12
2017 Legal services 51 41 7 0 0 0 0 93 0 13
2017 Administration and operations 43 39 9 6 2 1 0 83 9 817
2017 Human resources 49 34 9 5 3 0 0 84 8 249
2017 Financial management 38 46 8 5 2 0 0 84 8 215
2017 Procurement 30 53 7 9 0 0 0 84 9 37
2017 Real property 43 33 15 6 4 0 0 76 10 140
2017 Materiel management 52 31 8 6 3 0 0 83 9 60
2017 Information management 24 46 16 9 4 0 0 70 14 104
2017 Information technology 37 40 9 7 7 0 0 77 14 213
2017 Internal audit 53 34 13 0 0 0 0 87 0 15
2017 Evaluation 49 48 4 0 0 0 0 96 0 24
2017 Data sciences 39 46 5 7 3 0 0 86 9 107
2017 Policy 45 42 8 3 2 0 0 87 5 236
2017 Project management 43 44 5 6 1 0 0 87 7 325
2017 Other services to the public 34 46 14 5 2 0 0 79 7 335
2017 None of the above 36 36 11 10 5 0 2 73 15 627
2014 Client contact centre 21 51 14 9 5 0 0 72 13 101
2014 Federal regulators 32 35 13 13 4 1 0 69 18 308
2014 Compliance, inspection and enforcement 25 40 15 8 10 2 0 66 19 424
2014 Communications or public affairs 38 41 9 9 2 1 0 80 12 120
2014 Access to information and privacy 38 43 19 0 0 0 0 81 0 15
2014 Security 18 52 16 7 5 1 0 71 12 90
2014 Science and technology 33 44 12 8 3 0 0 77 11 1086
2014 Library services 37 39 0 7 17 0 0 76 24 12
2014 Legal services 65 35 0 0 0 0 0 100 0 10
2014 Administration and operations 39 40 13 5 3 1 0 79 8 940
2014 Human resources 43 38 12 6 1 0 0 81 7 260
2014 Financial management 44 37 9 4 4 1 0 82 9 200
2014 Procurement 37 46 10 4 2 0 0 83 7 42
2014 Real property 42 42 10 6 1 0 0 83 7 163
2014 Materiel management 37 38 14 4 7 0 0 74 11 74
2014 Information management 32 45 11 7 3 1 1 78 11 122
2014 Information technology 24 42 16 11 7 0 0 66 18 197
2014 Internal audit 52 35 6 7 0 0 0 87 7 17
2014 Evaluation 43 52 5 0 0 0 0 95 0 18
2014 Other services to the public 33 43 15 4 3 1 0 78 7 548
2014 None of the above 34 36 15 6 5 2 1 73 12 844

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 53 9 12 1 0 0 78 13 77
2020 Federal regulators 38 39 11 10 4 0 0 76 13 313
2020 Compliance, inspection and enforcement 24 40 17 10 8 0 0 64 18 442
2020 Communications or public affairs 50 29 9 8 4 0 0 78 13 150
2020 Access to information and privacy 56 39 0 5 0 0 0 95 5 18
2020 Security 45 26 13 7 9 0 0 70 16 85
2020 Science and technology 33 35 15 10 7 0 0 68 17 1095
2020 Library services 34 32 0 30 4 0 0 66 34 15
2020 Administration and operations 38 38 11 8 5 0 0 76 12 1051
2020 Human resources 46 30 9 9 6 0 0 76 15 355
2020 Financial management 38 31 17 10 5 0 0 68 15 250
2020 Procurement 44 35 7 10 3 0 0 80 13 64
2020 Real property 40 40 9 10 1 0 0 80 11 171
2020 Materiel management 44 31 11 8 5 0 2 76 13 82
2020 Information management 37 36 7 16 4 0 0 72 21 112
2020 Information technology 36 37 15 8 5 0 0 73 12 244
2020 Internal audit 71 7 7 15 0 0 0 78 15 13
2020 Evaluation 51 37 4 3 5 0 0 88 8 27
2020 Data sciences 35 36 9 16 4 0 0 71 20 132
2020 Policy 44 33 10 8 5 0 0 77 13 338
2020 Project management 40 38 10 10 2 0 0 78 12 471
2020 Other services to the public 23 40 16 12 8 0 0 64 20 363
2020 None of the above 24 32 15 17 10 1 0 57 28 634
2019 Client contact centre 29 31 26 14 0 0 0 60 14 90
2019 Federal regulators 28 44 8 14 4 0 0 73 19 276
2019 Compliance, inspection and enforcement 29 36 16 12 7 0 0 65 19 393
2019 Communications or public affairs 40 31 9 10 9 0 0 71 19 151
2019 Access to information and privacy 56 15 22 7 0 0 0 71 7 14
2019 Security 47 24 14 6 8 0 0 71 15 97
2019 Science and technology 32 40 13 10 5 0 0 71 16 1088
2019 Legal services 26 26 34 0 13 0 0 53 13 15
2019 Administration and operations 38 35 11 10 6 0 0 73 16 937
2019 Human resources 40 37 10 9 4 0 0 77 13 294
2019 Financial management 33 37 13 10 8 0 0 70 17 224
2019 Procurement 30 43 12 8 8 0 0 73 15 42
2019 Real property 39 41 11 5 4 0 0 80 9 163
2019 Materiel management 37 36 14 8 5 0 0 73 13 84
2019 Information management 29 35 16 16 4 0 0 64 20 121
2019 Information technology 31 42 10 11 7 0 0 72 18 241
2019 Internal audit 32 38 16 10 5 0 0 69 15 19
2019 Evaluation 45 39 11 4 0 0 0 84 4 26
2019 Data sciences 34 36 13 15 2 0 0 71 17 130
2019 Policy 40 38 8 10 5 0 0 78 15 312
2019 Project management 34 42 10 9 5 0 0 75 15 370
2019 Other services to the public 24 39 19 10 8 0 0 63 18 462
2019 None of the above 25 39 16 11 9 0 0 64 20 679
2018 Client contact centre 21 44 19 13 3 0 0 65 16 99
2018 Federal regulators 29 36 12 15 6 1 0 66 22 298
2018 Compliance, inspection and enforcement 21 37 16 16 10 0 0 58 26 375
2018 Communications or public affairs 34 34 11 12 8 1 0 68 20 152
2018 Access to information and privacy 77 9 4 0 5 5 0 90 5 22
2018 Security 24 43 15 11 5 0 1 68 17 115
2018 Science and technology 27 44 16 9 5 0 0 71 13 1176
2018 Library services 40 40 19 0 0 0 0 81 0 13
2018 Administration and operations 35 38 11 10 6 0 0 73 16 972
2018 Human resources 43 36 7 9 5 0 0 79 14 317
2018 Financial management 31 45 11 8 5 0 0 76 13 230
2018 Procurement 26 45 14 15 0 0 0 72 15 42
2018 Real property 34 44 9 8 5 0 0 78 13 177
2018 Materiel management 29 40 18 5 8 0 0 69 13 69
2018 Information management 33 32 14 11 9 1 0 66 20 128
2018 Information technology 28 39 18 9 5 0 0 67 15 257
2018 Internal audit 50 30 7 7 6 0 0 81 13 29
2018 Evaluation 48 37 9 3 4 0 0 85 6 35
2018 Data sciences 27 51 9 8 4 0 1 78 13 137
2018 Policy 38 40 11 7 4 0 0 78 11 272
2018 Project management 31 42 11 10 5 0 0 73 15 400
2018 Other services to the public 21 40 17 14 9 1 0 61 22 622
2018 None of the above 27 37 16 11 9 0 0 65 19 744
2017 Client contact centre 27 43 17 7 7 0 0 69 14 76
2017 Federal regulators 30 37 12 12 9 0 0 67 21 249
2017 Compliance, inspection and enforcement 21 38 13 11 17 0 0 59 28 363
2017 Communications or public affairs 28 45 12 8 7 0 0 73 15 150
2017 Access to information and privacy 68 15 11 7 0 0 0 83 7 20
2017 Security 38 38 8 12 5 0 0 76 16 71
2017 Science and technology 34 38 11 9 8 0 0 72 17 1133
2017 Library services 42 51 0 7 0 0 0 93 7 12
2017 Legal services 46 7 15 0 32 0 0 53 32 13
2017 Administration and operations 32 39 13 9 7 0 0 71 16 819
2017 Human resources 37 40 9 10 5 0 0 77 14 248
2017 Financial management 33 40 12 8 7 0 0 73 15 215
2017 Procurement 19 44 13 17 5 2 0 64 22 37
2017 Real property 33 40 10 12 4 0 0 74 16 140
2017 Materiel management 39 39 5 5 11 1 0 79 16 60
2017 Information management 21 38 16 14 10 1 0 59 24 104
2017 Information technology 27 38 12 11 11 0 0 65 23 214
2017 Internal audit 47 33 13 0 7 0 0 80 7 15
2017 Evaluation 38 37 4 4 18 0 0 75 21 24
2017 Data sciences 34 33 14 11 7 1 0 68 18 107
2017 Policy 34 43 10 9 5 0 0 77 13 238
2017 Project management 33 44 11 6 6 0 0 77 12 327
2017 Other services to the public 24 35 15 15 11 0 0 59 26 336
2017 None of the above 23 30 20 16 9 0 2 54 26 628

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 30 2 1 1 0 0 96 2 77
2020 Federal regulators 48 40 9 4 1 0 0 87 4 314
2020 Compliance, inspection and enforcement 44 39 8 7 2 0 0 83 9 444
2020 Communications or public affairs 66 27 4 3 0 0 0 93 3 149
2020 Access to information and privacy 78 22 0 0 0 0 0 100 0 18
2020 Security 51 35 9 4 1 0 0 85 5 84
2020 Science and technology 51 36 8 3 1 0 0 87 4 1086
2020 Library services 48 31 21 0 0 0 0 79 0 15
2020 Administration and operations 58 30 7 2 2 0 0 89 5 1046
2020 Human resources 59 31 6 2 1 0 0 90 3 352
2020 Financial management 49 35 10 4 1 0 0 84 6 245
2020 Procurement 53 29 15 0 3 0 0 82 3 64
2020 Real property 62 30 8 0 0 0 0 91 0 171
2020 Materiel management 66 22 9 2 2 0 0 88 3 83
2020 Information management 53 35 7 4 2 0 0 88 6 112
2020 Information technology 55 32 9 2 2 0 0 87 4 243
2020 Evaluation 58 28 11 4 0 0 0 85 4 27
2020 Data sciences 47 39 9 2 2 0 0 87 4 130
2020 Policy 52 33 10 4 1 0 0 84 6 337
2020 Project management 62 30 5 3 1 0 0 92 3 467
2020 Other services to the public 52 35 10 2 1 0 0 87 3 361
2020 None of the above 51 29 14 4 2 0 0 81 5 625
2019 Client contact centre 51 39 4 5 1 0 0 90 6 89
2019 Federal regulators 44 45 7 3 1 0 0 90 4 275
2019 Compliance, inspection and enforcement 54 32 8 4 2 0 0 86 6 391
2019 Communications or public affairs 54 33 9 2 1 0 0 87 3 151
2019 Access to information and privacy 57 35 8 0 0 0 0 92 0 14
2019 Security 63 27 5 2 4 0 0 89 6 98
2019 Science and technology 55 34 7 2 1 0 0 90 3 1083
2019 Legal services 48 39 6 0 7 0 0 87 7 15
2019 Administration and operations 54 33 8 3 1 1 0 88 4 933
2019 Human resources 52 36 9 3 1 0 0 87 4 294
2019 Financial management 48 36 9 3 2 0 0 85 6 224
2019 Procurement 55 36 6 2 2 0 0 91 4 42
2019 Real property 58 31 8 2 1 0 0 90 3 164
2019 Materiel management 65 24 9 2 1 0 0 89 3 84
2019 Information management 45 40 10 3 2 0 0 85 5 120
2019 Information technology 52 29 13 3 2 0 0 81 6 239
2019 Internal audit 44 34 22 0 0 0 0 78 0 18
2019 Evaluation 57 39 4 0 0 0 0 96 0 25
2019 Data sciences 47 38 10 3 1 0 1 86 4 130
2019 Policy 51 34 9 5 1 0 0 85 6 309
2019 Project management 50 39 7 4 1 0 0 89 4 368
2019 Other services to the public 55 32 7 3 2 0 0 88 5 463
2019 None of the above 53 33 9 4 1 0 0 86 5 679
2018 Client contact centre 43 50 4 2 1 0 0 93 3 98
2018 Federal regulators 46 38 8 4 3 0 0 84 7 297
2018 Compliance, inspection and enforcement 50 33 9 5 3 0 0 83 8 376
2018 Communications or public affairs 54 34 6 3 2 1 0 89 5 152
2018 Access to information and privacy 69 22 0 4 0 5 0 96 4 23
2018 Security 55 34 10 1 1 0 0 89 1 113
2018 Science and technology 53 38 7 2 1 0 0 91 3 1174
2018 Library services 66 25 10 0 0 0 0 90 0 13
2018 Administration and operations 54 33 8 4 2 0 0 87 5 967
2018 Human resources 58 31 7 2 1 0 0 89 3 314
2018 Financial management 45 41 9 2 3 0 0 86 5 230
2018 Procurement 59 31 9 2 0 0 0 89 2 42
2018 Real property 55 34 9 2 0 0 0 89 2 176
2018 Materiel management 65 23 8 2 1 1 0 89 4 69
2018 Information management 53 28 12 5 3 0 0 80 8 126
2018 Information technology 45 40 8 4 2 0 0 85 7 255
2018 Internal audit 54 34 10 0 0 3 0 90 0 29
2018 Evaluation 56 39 5 0 0 0 0 95 0 35
2018 Data sciences 46 48 5 0 1 0 0 94 1 137
2018 Policy 49 35 10 4 2 0 0 84 6 267
2018 Project management 53 35 8 3 0 0 0 89 3 397
2018 Other services to the public 59 30 7 2 1 0 0 89 4 621
2018 None of the above 55 34 7 2 2 0 0 89 4 741
2017 Client contact centre 53 39 5 3 0 0 0 92 3 76
2017 Federal regulators 47 40 10 1 2 0 0 87 3 249
2017 Compliance, inspection and enforcement 53 33 8 3 2 0 0 87 5 364
2017 Communications or public affairs 53 36 9 1 1 0 0 89 2 150
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 20
2017 Security 74 14 9 2 1 0 0 88 3 72
2017 Science and technology 61 33 5 1 1 0 0 94 2 1135
2017 Library services 58 42 0 0 0 0 0 100 0 12
2017 Legal services 67 17 17 0 0 0 0 83 0 13
2017 Administration and operations 57 30 10 3 1 0 0 86 4 818
2017 Human resources 51 39 6 2 2 0 0 90 4 247
2017 Financial management 49 38 10 2 0 0 0 87 3 213
2017 Procurement 33 50 12 6 0 0 0 82 6 36
2017 Real property 57 30 11 2 1 0 0 86 3 140
2017 Materiel management 58 32 7 0 3 0 0 90 3 60
2017 Information management 45 38 15 0 3 0 0 82 3 105
2017 Information technology 45 38 11 3 3 0 0 83 6 214
2017 Internal audit 33 53 14 0 0 0 0 86 0 15
2017 Evaluation 38 37 25 0 0 0 0 75 0 24
2017 Data sciences 47 36 9 4 2 1 0 84 6 108
2017 Policy 51 37 8 3 1 0 0 88 4 238
2017 Project management 56 35 7 1 1 1 0 91 1 325
2017 Other services to the public 62 32 4 1 1 0 0 94 2 334
2017 None of the above 58 29 7 2 2 0 2 88 5 627
2014 Client contact centre 37 40 19 3 1 0 0 77 4 101
2014 Federal regulators 52 27 8 10 3 0 0 79 13 308
2014 Compliance, inspection and enforcement 52 33 8 3 4 0 0 85 7 424
2014 Communications or public affairs 53 33 8 6 1 0 0 86 7 119
2014 Access to information and privacy 52 29 19 0 0 0 0 81 0 15
2014 Security 70 20 7 2 1 0 0 90 3 90
2014 Science and technology 60 29 8 2 1 0 0 89 3 1086
2014 Library services 37 47 8 0 7 0 0 84 7 12
2014 Legal services 61 31 0 8 0 0 0 92 8 10
2014 Administration and operations 57 33 7 2 1 0 0 90 3 939
2014 Human resources 67 23 6 2 1 0 0 91 3 260
2014 Financial management 54 32 7 4 2 0 0 86 6 200
2014 Procurement 52 36 7 2 2 0 0 88 5 42
2014 Real property 59 29 9 2 0 0 0 88 2 163
2014 Materiel management 54 34 11 1 0 0 0 88 1 74
2014 Information management 53 29 11 5 3 1 0 82 7 123
2014 Information technology 48 37 9 4 2 0 0 84 7 197
2014 Internal audit 54 41 0 6 0 0 0 94 6 17
2014 Evaluation 59 35 6 0 0 0 0 94 0 18
2014 Other services to the public 67 24 6 2 1 0 0 91 3 547
2014 None of the above 61 28 7 2 1 0 0 89 4 844

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 39 17 12 2 0 0 69 14 77
2020 Federal regulators 35 44 11 8 3 0 0 79 11 315
2020 Compliance, inspection and enforcement 30 39 14 10 8 0 0 69 18 443
2020 Communications or public affairs 45 32 8 10 4 2 0 77 14 150
2020 Access to information and privacy 50 44 0 5 0 0 0 95 5 18
2020 Security 29 41 26 3 1 1 0 70 4 84
2020 Science and technology 33 44 10 10 4 0 0 77 14 1087
2020 Library services 48 35 9 0 9 0 0 83 9 15
2020 Administration and operations 37 41 11 7 3 0 0 79 10 1049
2020 Human resources 45 34 8 8 6 0 0 79 13 355
2020 Financial management 40 37 11 8 4 0 0 77 12 248
2020 Procurement 42 30 17 8 3 0 0 72 11 64
2020 Real property 41 39 9 8 3 0 1 80 11 171
2020 Materiel management 41 32 12 7 8 0 0 74 14 82
2020 Information management 36 40 8 13 2 0 0 76 16 112
2020 Information technology 40 38 14 7 1 0 0 78 8 241
2020 Internal audit 61 32 7 0 0 0 0 93 0 13
2020 Evaluation 45 36 7 7 5 0 0 81 12 27
2020 Data sciences 31 42 16 8 3 0 0 73 11 131
2020 Policy 39 39 10 7 5 0 0 78 11 336
2020 Project management 43 39 8 6 3 0 0 83 9 470
2020 Other services to the public 24 43 14 14 5 0 0 67 19 361
2020 None of the above 25 36 17 12 9 0 0 62 21 628
2019 Client contact centre 21 41 18 14 5 0 1 63 19 90
2019 Federal regulators 26 47 11 13 3 0 0 73 16 276
2019 Compliance, inspection and enforcement 25 42 14 10 9 0 0 67 19 393
2019 Communications or public affairs 37 30 11 15 7 0 0 67 22 149
2019 Access to information and privacy 63 22 7 0 0 0 8 93 0 14
2019 Security 44 30 14 8 3 0 0 74 12 98
2019 Science and technology 30 44 12 10 5 0 0 73 15 1084
2019 Legal services 13 49 12 20 7 0 0 61 27 15
2019 Administration and operations 34 37 14 9 5 0 0 72 14 933
2019 Human resources 37 36 15 8 5 0 0 73 12 291
2019 Financial management 31 42 11 11 5 0 0 73 16 225
2019 Procurement 27 43 19 6 5 0 0 70 11 42
2019 Real property 41 36 12 6 5 0 0 78 11 162
2019 Materiel management 38 39 8 9 6 0 0 77 15 83
2019 Information management 33 31 17 8 10 1 1 65 18 119
2019 Information technology 36 40 12 7 5 0 0 76 12 241
2019 Internal audit 37 38 5 15 5 0 0 75 20 19
2019 Evaluation 52 28 16 4 0 0 0 80 4 26
2019 Data sciences 34 37 16 8 5 0 0 71 13 129
2019 Policy 37 39 13 9 3 0 0 76 11 311
2019 Project management 37 41 11 8 3 0 0 78 11 371
2019 Other services to the public 25 46 13 10 7 0 0 70 17 462
2019 None of the above 29 35 17 12 7 0 0 65 19 676
2018 Client contact centre 24 45 14 8 8 1 0 70 17 98
2018 Federal regulators 27 45 11 10 7 0 0 72 17 295
2018 Compliance, inspection and enforcement 22 40 15 15 8 0 0 62 23 375
2018 Communications or public affairs 26 39 10 14 10 1 0 66 24 150
2018 Access to information and privacy 56 31 9 0 0 5 0 91 0 23
2018 Security 30 40 15 7 8 1 0 70 15 114
2018 Science and technology 30 43 13 9 4 1 0 74 13 1174
2018 Library services 46 38 6 10 0 0 0 85 10 13
2018 Administration and operations 34 40 11 9 5 0 0 74 15 972
2018 Human resources 40 39 11 8 3 0 0 78 11 315
2018 Financial management 28 43 15 8 6 0 0 71 14 228
2018 Procurement 27 44 18 12 0 0 0 71 12 42
2018 Real property 39 38 10 10 3 0 0 77 13 176
2018 Materiel management 28 43 12 9 6 3 0 73 15 69
2018 Information management 26 39 14 16 5 0 0 65 21 128
2018 Information technology 32 41 12 10 4 1 0 73 15 256
2018 Internal audit 57 20 7 10 3 3 0 78 14 28
2018 Evaluation 38 47 9 4 0 3 0 87 4 35
2018 Data sciences 25 51 12 9 3 0 0 76 12 136
2018 Policy 33 45 12 7 3 0 0 78 10 273
2018 Project management 34 43 10 9 4 0 0 77 13 397
2018 Other services to the public 24 37 17 13 9 0 0 61 22 621
2018 None of the above 22 46 14 9 9 1 1 68 18 743
2017 Client contact centre 35 27 16 13 10 0 0 62 23 76
2017 Federal regulators 28 45 11 10 6 1 0 73 16 249
2017 Compliance, inspection and enforcement 27 40 10 13 9 0 0 67 23 363
2017 Communications or public affairs 31 39 14 10 5 1 0 71 15 149
2017 Access to information and privacy 43 45 12 0 0 0 0 88 0 20
2017 Security 44 31 7 15 3 2 0 76 18 72
2017 Science and technology 34 44 9 8 5 0 0 78 13 1132
2017 Library services 49 44 0 7 0 0 0 93 7 12
2017 Legal services 28 25 7 0 40 0 0 53 40 13
2017 Administration and operations 30 44 12 10 4 0 0 74 14 818
2017 Human resources 36 36 16 9 3 0 0 72 12 248
2017 Financial management 35 41 12 8 3 0 0 76 11 213
2017 Procurement 20 49 20 8 2 2 0 70 10 36
2017 Real property 34 43 6 13 4 0 0 77 17 140
2017 Materiel management 45 32 12 5 6 0 0 77 11 60
2017 Information management 21 42 17 15 5 0 0 63 20 104
2017 Information technology 33 34 9 14 10 0 0 66 25 214
2017 Internal audit 60 27 13 0 0 0 0 87 0 15
2017 Evaluation 35 35 0 9 21 0 0 70 30 24
2017 Data sciences 29 41 13 13 4 0 0 70 17 108
2017 Policy 32 46 10 7 3 1 0 79 10 237
2017 Project management 39 44 8 6 3 1 0 83 9 324
2017 Other services to the public 26 43 9 14 8 0 0 69 22 334
2017 None of the above 24 43 11 10 10 0 2 68 21 625
2014 Client contact centre 11 49 20 11 9 0 0 61 20 101
2014 Federal regulators 22 43 6 17 11 0 0 66 28 308
2014 Compliance, inspection and enforcement 16 40 12 18 13 0 0 57 31 423
2014 Communications or public affairs 23 44 6 18 9 0 1 67 27 120
2014 Access to information and privacy 19 44 14 16 6 0 0 63 22 15
2014 Security 20 48 15 7 10 0 0 68 17 91
2014 Science and technology 21 44 15 13 7 0 0 65 20 1085
2014 Library services 18 33 16 16 17 0 0 51 33 12
2014 Legal services 26 25 0 10 18 0 21 65 35 10
2014 Administration and operations 24 41 13 13 7 0 1 66 21 941
2014 Human resources 26 48 9 13 4 0 0 74 17 260
2014 Financial management 25 39 17 11 6 0 1 66 18 200
2014 Procurement 19 42 12 18 9 0 0 61 27 42
2014 Real property 27 38 11 19 5 0 0 65 24 162
2014 Materiel management 16 36 13 21 14 0 0 52 35 74
2014 Information management 13 53 15 10 8 0 0 66 18 123
2014 Information technology 14 34 18 18 15 0 0 48 34 197
2014 Internal audit 29 35 12 13 11 0 0 64 24 17
2014 Evaluation 32 44 6 8 11 0 0 75 19 18
2014 Other services to the public 24 43 13 12 9 0 0 67 20 543
2014 None of the above 22 38 15 11 12 0 1 61 24 847

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 37 18 9 2 0 0 71 11 76
2020 Federal regulators 38 41 12 5 5 0 0 78 10 315
2020 Compliance, inspection and enforcement 33 39 15 8 5 0 0 72 13 441
2020 Communications or public affairs 51 28 8 4 6 2 0 81 10 150
2020 Access to information and privacy 61 27 0 12 0 0 0 88 12 18
2020 Security 42 34 18 4 2 0 0 76 6 85
2020 Science and technology 39 36 12 9 4 0 1 75 12 1095
2020 Library services 26 38 26 0 9 0 0 65 9 15
2020 Administration and operations 41 35 14 6 3 0 0 77 9 1050
2020 Human resources 52 30 8 5 5 0 0 82 9 353
2020 Financial management 40 37 12 7 5 0 0 77 12 249
2020 Procurement 39 47 6 5 3 0 0 86 8 63
2020 Real property 49 32 11 3 3 0 1 82 7 172
2020 Materiel management 43 34 12 5 6 0 0 77 11 82
2020 Information management 38 31 19 7 4 0 0 69 11 112
2020 Information technology 42 38 11 6 3 0 0 80 9 242
2020 Internal audit 63 22 7 8 0 0 0 85 8 13
2020 Evaluation 45 32 11 4 8 0 0 77 12 27
2020 Data sciences 43 34 13 7 3 0 0 77 9 132
2020 Policy 41 37 12 6 4 0 0 78 10 337
2020 Project management 49 33 10 6 2 0 0 82 8 471
2020 Other services to the public 29 37 17 11 5 0 0 67 17 363
2020 None of the above 31 31 16 14 8 0 0 62 23 635
2019 Client contact centre 23 34 29 12 2 0 0 57 14 90
2019 Federal regulators 31 37 11 16 4 1 0 68 21 278
2019 Compliance, inspection and enforcement 31 42 12 8 7 0 0 74 15 394
2019 Communications or public affairs 32 39 7 13 8 0 0 71 22 151
2019 Access to information and privacy 64 28 0 0 0 8 0 100 0 14
2019 Security 48 30 9 8 6 0 0 77 14 98
2019 Science and technology 37 37 13 9 4 0 0 74 13 1086
2019 Legal services 28 40 6 12 14 0 0 68 25 15
2019 Administration and operations 39 37 13 7 4 0 0 77 11 937
2019 Human resources 45 36 11 5 3 0 0 81 8 292
2019 Financial management 36 36 17 5 5 0 0 73 10 225
2019 Procurement 35 37 16 6 5 0 0 72 11 41
2019 Real property 42 33 15 5 5 0 0 75 10 164
2019 Materiel management 48 29 12 8 3 0 0 76 11 84
2019 Information management 41 24 19 6 9 0 0 65 15 121
2019 Information technology 37 36 17 7 4 0 0 73 10 240
2019 Internal audit 42 22 20 16 0 0 0 64 16 19
2019 Evaluation 67 11 18 3 0 0 0 78 3 26
2019 Data sciences 43 31 17 7 2 0 0 74 9 130
2019 Policy 41 33 13 10 3 0 0 74 13 311
2019 Project management 43 37 9 8 4 0 0 80 11 369
2019 Other services to the public 28 37 19 8 8 0 0 65 16 462
2019 None of the above 29 36 19 11 5 0 0 65 16 679
2018 Client contact centre 21 44 19 10 5 0 1 65 16 98
2018 Federal regulators 32 36 12 13 6 0 0 68 19 297
2018 Compliance, inspection and enforcement 28 41 16 8 7 0 0 69 16 373
2018 Communications or public affairs 33 36 13 11 6 1 0 69 17 152
2018 Access to information and privacy 65 31 0 0 0 5 0 100 0 23
2018 Security 30 38 19 6 7 0 0 68 12 115
2018 Science and technology 37 37 15 7 3 0 0 74 10 1175
2018 Library services 50 35 6 10 0 0 0 85 10 13
2018 Administration and operations 37 36 15 8 4 0 0 74 12 966
2018 Human resources 48 35 8 6 3 0 0 83 9 316
2018 Financial management 36 38 16 5 4 1 0 75 9 230
2018 Procurement 19 47 23 11 0 0 0 66 11 42
2018 Real property 45 35 9 7 4 0 0 80 12 176
2018 Materiel management 40 32 12 9 7 0 0 72 16 69
2018 Information management 38 28 15 13 5 0 0 66 19 128
2018 Information technology 35 40 13 8 5 0 0 74 13 255
2018 Internal audit 50 24 3 14 9 0 0 74 23 29
2018 Evaluation 46 41 9 4 0 0 0 87 4 35
2018 Data sciences 36 47 10 2 5 0 0 82 7 137
2018 Policy 39 38 11 6 6 0 0 77 12 269
2018 Project management 39 38 10 9 3 0 1 78 12 396
2018 Other services to the public 26 39 16 11 6 0 0 66 18 622
2018 None of the above 29 39 19 6 5 1 0 69 12 739
2017 Client contact centre 32 40 16 8 5 0 0 72 12 76
2017 Federal regulators 31 36 14 12 7 0 0 67 19 249
2017 Compliance, inspection and enforcement 35 31 15 9 10 0 0 66 19 363
2017 Communications or public affairs 36 32 17 11 3 0 0 68 14 150
2017 Access to information and privacy 63 21 12 5 0 0 0 83 5 20
2017 Security 43 36 7 10 2 2 0 81 12 72
2017 Science and technology 41 34 13 7 5 0 0 75 12 1135
2017 Library services 63 30 0 7 0 0 0 93 7 12
2017 Legal services 53 0 7 0 40 0 0 53 40 13
2017 Administration and operations 36 41 12 7 3 0 0 78 10 817
2017 Human resources 41 34 16 7 2 0 0 75 9 247
2017 Financial management 41 39 12 5 3 0 0 80 8 213
2017 Procurement 20 18 41 19 2 0 0 39 21 36
2017 Real property 41 43 8 4 4 0 0 84 8 140
2017 Materiel management 32 46 11 2 9 0 0 78 11 60
2017 Information management 30 37 19 10 4 0 0 66 15 105
2017 Information technology 34 33 14 9 10 0 0 67 19 214
2017 Internal audit 54 33 0 13 0 0 0 87 13 15
2017 Evaluation 38 28 12 4 18 0 0 66 21 24
2017 Data sciences 40 26 17 10 6 1 0 67 16 108
2017 Policy 43 36 13 4 4 0 0 79 8 237
2017 Project management 47 34 9 7 3 0 1 81 10 323
2017 Other services to the public 30 39 15 11 4 0 0 70 16 334
2017 None of the above 29 36 14 13 7 0 1 65 21 627
2014 Client contact centre 11 51 21 12 4 0 0 63 16 101
2014 Federal regulators 25 37 12 14 11 0 1 62 26 308
2014 Compliance, inspection and enforcement 19 37 17 14 13 0 0 56 27 424
2014 Communications or public affairs 32 36 11 12 9 0 1 68 20 120
2014 Access to information and privacy 38 43 13 6 0 0 0 81 6 15
2014 Security 25 35 17 11 12 0 0 59 23 91
2014 Science and technology 29 38 14 11 7 0 0 68 18 1086
2014 Library services 36 32 25 0 7 0 0 68 7 12
2014 Legal services 48 16 0 19 18 0 0 63 37 10
2014 Administration and operations 30 39 15 10 6 0 0 70 15 941
2014 Human resources 33 45 12 7 3 0 0 78 10 260
2014 Financial management 30 38 16 11 5 0 1 68 16 200
2014 Procurement 19 48 16 7 9 0 0 67 16 42
2014 Real property 36 36 13 11 5 0 1 72 15 163
2014 Materiel management 17 34 24 14 10 0 0 51 25 74
2014 Information management 23 49 13 8 6 0 0 72 15 123
2014 Information technology 19 34 19 15 12 0 0 54 27 197
2014 Internal audit 41 29 11 13 6 0 0 70 19 17
2014 Evaluation 33 37 19 11 0 0 0 70 11 18
2014 Other services to the public 28 38 17 10 8 0 0 66 18 546
2014 None of the above 27 34 18 10 10 0 0 61 20 845

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 50 11 7 2 0 0 80 9 77
2020 Federal regulators 31 46 10 10 3 0 0 77 13 312
2020 Compliance, inspection and enforcement 26 45 12 12 5 0 0 71 17 435
2020 Communications or public affairs 43 42 8 4 3 0 0 85 7 149
2020 Access to information and privacy 40 55 5 0 0 0 0 95 0 18
2020 Security 32 30 18 18 2 0 0 63 19 84
2020 Science and technology 26 45 15 10 3 0 1 71 14 1089
2020 Library services 40 43 0 17 0 0 0 83 17 15
2020 Administration and operations 34 42 14 7 3 0 0 76 10 1041
2020 Human resources 49 32 9 5 5 0 0 81 9 354
2020 Financial management 34 47 8 6 5 0 0 81 11 249
2020 Procurement 42 37 11 9 0 1 0 81 9 63
2020 Real property 40 40 14 5 0 0 0 81 5 171
2020 Materiel management 46 30 13 3 8 0 0 77 11 83
2020 Information management 32 36 21 8 4 0 0 68 11 112
2020 Information technology 35 41 11 8 4 0 0 76 13 244
2020 Internal audit 53 32 15 0 0 0 0 85 0 13
2020 Evaluation 55 30 7 3 5 0 0 85 8 27
2020 Data sciences 30 41 12 12 6 0 0 71 18 134
2020 Policy 36 44 9 9 2 0 0 80 10 338
2020 Project management 41 38 11 8 2 0 0 79 10 468
2020 Other services to the public 23 43 19 10 4 0 0 66 14 360
2020 None of the above 24 37 20 12 4 0 2 63 16 632
2019 Client contact centre 26 33 27 13 1 0 0 59 14 92
2019 Federal regulators 25 41 15 15 3 1 0 67 18 272
2019 Compliance, inspection and enforcement 23 48 12 10 6 0 0 71 16 388
2019 Communications or public affairs 30 43 11 8 8 0 0 72 16 147
2019 Access to information and privacy 35 58 0 7 0 0 0 93 7 14
2019 Security 43 29 16 7 6 0 0 71 12 98
2019 Science and technology 26 43 16 10 3 1 0 70 14 1077
2019 Legal services 20 53 6 7 14 0 0 72 21 14
2019 Administration and operations 35 41 12 10 3 0 0 76 13 931
2019 Human resources 46 36 9 7 2 0 0 82 9 295
2019 Financial management 34 44 12 3 6 0 0 78 10 224
2019 Procurement 29 44 19 4 4 0 0 74 7 43
2019 Real property 35 44 11 8 2 0 0 79 10 163
2019 Materiel management 36 41 11 10 2 0 0 77 12 82
2019 Information management 34 32 18 12 3 0 0 66 15 117
2019 Information technology 26 42 16 11 6 0 0 68 17 239
2019 Internal audit 22 46 11 16 5 0 0 68 21 18
2019 Evaluation 44 36 16 4 0 0 0 80 4 26
2019 Data sciences 27 44 13 10 4 1 1 73 14 129
2019 Policy 40 36 11 9 2 1 1 77 11 312
2019 Project management 33 41 12 8 5 0 1 75 13 369
2019 Other services to the public 27 38 19 9 6 0 0 66 15 457
2019 None of the above 28 39 20 9 5 0 0 67 14 677
2018 Client contact centre 18 43 16 20 4 0 0 61 24 99
2018 Federal regulators 27 40 16 11 7 0 0 67 18 295
2018 Compliance, inspection and enforcement 23 37 17 12 10 0 0 61 22 376
2018 Communications or public affairs 31 37 16 10 6 0 0 68 16 151
2018 Access to information and privacy 69 26 0 0 0 5 0 100 0 23
2018 Security 29 33 22 10 5 2 0 63 15 115
2018 Science and technology 25 40 18 11 4 1 0 66 15 1178
2018 Library services 75 25 0 0 0 0 0 100 0 13
2018 Administration and operations 35 36 14 10 5 0 0 71 15 971
2018 Human resources 43 39 9 6 3 0 0 82 9 315
2018 Financial management 30 43 14 9 4 0 0 73 13 229
2018 Procurement 20 37 26 14 4 0 0 57 18 42
2018 Real property 44 29 16 8 2 1 0 73 11 176
2018 Materiel management 38 38 7 10 7 0 0 76 17 69
2018 Information management 28 33 21 11 7 0 0 61 18 127
2018 Information technology 28 41 14 10 6 0 0 70 16 255
2018 Internal audit 43 35 3 10 9 0 0 77 19 29
2018 Evaluation 45 37 9 4 3 3 0 84 7 34
2018 Data sciences 21 51 18 6 5 0 0 72 10 137
2018 Policy 32 41 13 9 5 0 1 73 13 273
2018 Project management 31 45 12 8 4 0 1 76 12 396
2018 Other services to the public 24 37 21 12 6 0 0 62 17 622
2018 None of the above 24 41 20 9 6 1 0 65 15 742
2017 Client contact centre 35 36 15 9 5 0 0 72 13 75
2017 Federal regulators 29 38 15 12 5 0 0 67 17 248
2017 Compliance, inspection and enforcement 24 38 18 12 7 0 0 63 19 364
2017 Communications or public affairs 38 39 12 7 4 0 0 77 11 150
2017 Access to information and privacy 68 25 7 0 0 0 0 93 0 20
2017 Security 44 36 10 9 1 0 0 80 10 72
2017 Science and technology 33 40 13 8 6 1 0 73 14 1133
2017 Library services 79 21 0 0 0 0 0 100 0 12
2017 Legal services 28 33 7 15 17 0 0 61 32 13
2017 Administration and operations 34 37 13 9 7 0 0 71 16 815
2017 Human resources 39 36 13 8 3 0 0 76 12 248
2017 Financial management 33 40 15 6 6 0 0 73 12 213
2017 Procurement 24 17 13 43 4 0 0 40 46 36
2017 Real property 39 40 12 7 3 0 0 79 9 140
2017 Materiel management 42 36 5 9 9 0 0 77 18 60
2017 Information management 21 41 19 13 4 0 1 63 18 105
2017 Information technology 29 32 14 15 10 0 0 61 25 214
2017 Internal audit 54 26 7 13 0 0 0 80 13 15
2017 Evaluation 45 30 7 0 18 0 0 75 18 24
2017 Data sciences 36 29 18 9 7 0 0 66 16 108
2017 Policy 38 38 10 9 4 0 0 77 13 237
2017 Project management 40 37 10 10 3 0 0 78 13 325
2017 Other services to the public 32 39 12 12 4 0 0 71 17 335
2017 None of the above 24 38 16 12 8 0 1 64 20 626
2014 Client contact centre 13 44 29 10 4 0 0 57 14 101
2014 Federal regulators 24 34 17 15 10 1 0 58 25 308
2014 Compliance, inspection and enforcement 19 34 19 12 15 0 0 54 27 423
2014 Communications or public affairs 36 39 11 12 2 0 1 75 14 120
2014 Access to information and privacy 19 33 27 21 0 0 0 52 21 15
2014 Security 24 39 18 9 9 0 0 63 19 91
2014 Science and technology 21 39 17 13 9 0 1 61 22 1086
2014 Library services 20 40 33 0 7 0 0 60 7 12
2014 Legal services 26 16 31 10 18 0 0 42 27 10
2014 Administration and operations 30 38 15 11 5 0 0 68 17 941
2014 Human resources 37 38 12 8 5 0 0 75 13 260
2014 Financial management 32 37 14 11 6 0 0 69 17 199
2014 Procurement 24 56 9 6 4 0 0 80 11 42
2014 Real property 31 30 14 19 5 1 0 61 24 163
2014 Materiel management 20 30 19 26 4 1 0 50 31 74
2014 Information management 26 37 23 7 7 0 0 63 14 123
2014 Information technology 19 32 17 18 14 1 0 51 32 197
2014 Internal audit 29 41 12 7 11 0 0 70 18 17
2014 Evaluation 32 49 0 19 0 0 0 81 19 18
2014 Other services to the public 25 42 16 9 6 1 0 68 15 546
2014 None of the above 24 34 20 11 10 0 1 58 21 846

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 35 8 1 0 0 0 91 1 77
2020 Federal regulators 44 40 10 5 1 0 0 84 6 314
2020 Compliance, inspection and enforcement 42 40 11 6 2 0 0 82 7 445
2020 Communications or public affairs 57 34 3 6 0 0 0 92 6 150
2020 Access to information and privacy 56 44 0 0 0 0 0 100 0 17
2020 Security 49 33 11 5 2 0 0 82 7 85
2020 Science and technology 46 38 9 5 2 0 0 85 7 1094
2020 Library services 57 43 0 0 0 0 0 100 0 15
2020 Administration and operations 46 40 8 4 2 0 0 86 6 1051
2020 Human resources 55 30 9 4 2 0 0 85 6 355
2020 Financial management 41 42 7 7 3 0 0 83 10 249
2020 Procurement 57 27 11 3 3 0 0 83 6 64
2020 Real property 50 38 7 4 1 0 0 88 5 171
2020 Materiel management 52 30 13 2 3 0 0 82 4 83
2020 Information management 46 38 10 4 2 0 0 84 7 111
2020 Information technology 43 39 10 5 2 0 0 82 7 244
2020 Internal audit 78 15 7 0 0 0 0 93 0 13
2020 Evaluation 61 16 14 9 0 0 0 77 9 27
2020 Data sciences 38 44 9 6 2 0 1 83 8 134
2020 Policy 49 31 10 7 3 0 0 81 9 338
2020 Project management 50 35 8 4 2 0 0 86 6 475
2020 Other services to the public 44 39 12 3 2 0 0 83 5 362
2020 None of the above 42 37 13 5 3 0 0 80 7 635
2019 Client contact centre 43 43 7 4 2 0 0 86 6 92
2019 Federal regulators 32 54 9 4 1 0 0 86 5 277
2019 Compliance, inspection and enforcement 42 43 8 5 2 0 0 85 7 390
2019 Communications or public affairs 42 43 6 7 2 0 0 85 9 151
2019 Access to information and privacy 36 57 7 0 0 0 0 93 0 14
2019 Security 55 31 8 3 2 0 0 86 5 99
2019 Science and technology 47 38 9 5 1 0 0 86 6 1090
2019 Legal services 59 15 13 6 7 0 0 74 13 15
2019 Administration and operations 46 37 8 6 3 0 0 83 9 936
2019 Human resources 49 38 7 4 2 0 0 87 6 294
2019 Financial management 43 38 13 3 3 0 0 81 6 224
2019 Procurement 50 35 6 7 2 0 0 85 9 43
2019 Real property 53 36 6 5 1 0 0 88 6 165
2019 Materiel management 58 26 11 4 1 0 0 84 5 84
2019 Information management 38 38 12 8 3 1 0 77 11 121
2019 Information technology 39 41 10 6 4 0 0 80 10 242
2019 Internal audit 37 27 26 10 0 0 0 64 10 19
2019 Evaluation 54 30 9 7 0 0 0 84 7 26
2019 Data sciences 40 43 9 7 1 0 0 83 8 131
2019 Policy 46 35 10 7 1 0 0 81 8 312
2019 Project management 44 40 11 3 2 0 0 84 5 372
2019 Other services to the public 47 37 9 4 2 1 0 85 6 462
2019 None of the above 43 39 9 6 2 0 0 83 9 679
2018 Client contact centre 38 48 9 4 1 0 0 86 5 99
2018 Federal regulators 39 42 10 7 2 0 0 81 9 295
2018 Compliance, inspection and enforcement 45 37 9 6 3 0 0 82 9 375
2018 Communications or public affairs 46 35 6 9 3 2 0 82 12 152
2018 Access to information and privacy 69 17 9 0 0 5 0 90 0 23
2018 Security 46 41 11 1 2 0 0 87 3 115
2018 Science and technology 44 44 7 4 2 0 0 87 6 1180
2018 Library services 51 39 10 0 0 0 0 90 0 13
2018 Administration and operations 46 36 9 6 2 0 0 82 9 970
2018 Human resources 54 30 10 5 2 0 0 84 6 316
2018 Financial management 36 44 14 3 3 0 0 80 6 230
2018 Procurement 34 50 12 2 2 0 0 84 4 41
2018 Real property 50 36 8 6 1 0 0 85 7 175
2018 Materiel management 53 30 10 3 3 1 0 84 6 69
2018 Information management 45 35 11 6 3 0 0 80 8 128
2018 Information technology 36 44 10 5 5 0 0 81 9 257
2018 Internal audit 50 34 10 3 3 0 0 84 6 29
2018 Evaluation 57 37 6 0 0 0 0 94 0 35
2018 Data sciences 44 42 7 5 1 0 0 87 7 137
2018 Policy 41 42 9 5 3 0 0 83 8 273
2018 Project management 41 40 13 5 1 0 0 82 6 399
2018 Other services to the public 45 40 10 4 1 0 0 85 5 624
2018 None of the above 45 39 8 5 2 0 0 84 8 745
2017 Client contact centre 38 49 6 4 2 0 0 88 7 76
2017 Federal regulators 41 43 10 4 2 0 0 84 6 248
2017 Compliance, inspection and enforcement 44 40 9 4 3 0 0 83 7 363
2017 Communications or public affairs 46 38 11 2 3 0 0 84 5 150
2017 Access to information and privacy 63 30 0 7 0 0 0 93 7 20
2017 Security 51 39 4 3 2 0 0 91 5 72
2017 Science and technology 50 39 6 3 1 0 0 89 5 1130
2017 Library services 77 23 0 0 0 0 0 100 0 12
2017 Legal services 45 24 15 8 8 0 0 68 16 13
2017 Administration and operations 45 38 10 5 3 0 0 83 8 816
2017 Human resources 48 36 11 3 3 0 0 84 5 248
2017 Financial management 36 43 11 8 2 0 0 79 10 212
2017 Procurement 24 55 16 6 0 0 0 79 6 35
2017 Real property 45 39 11 3 1 0 0 84 4 140
2017 Materiel management 54 32 8 2 4 0 0 86 6 60
2017 Information management 33 47 10 4 6 0 0 80 10 105
2017 Information technology 41 32 13 8 6 0 0 73 14 214
2017 Internal audit 43 28 15 15 0 0 0 71 15 14
2017 Evaluation 35 40 4 4 0 18 0 91 4 24
2017 Data sciences 45 39 7 6 3 0 0 84 9 108
2017 Policy 43 40 10 4 2 1 0 84 6 237
2017 Project management 47 39 8 4 1 1 0 87 5 325
2017 Other services to the public 52 29 11 6 1 0 0 82 7 334
2017 None of the above 47 34 10 5 4 0 0 81 9 628
2014 Client contact centre 21 56 10 8 3 1 0 79 11 101
2014 Federal regulators 36 39 12 9 3 0 0 75 13 308
2014 Compliance, inspection and enforcement 40 41 12 3 4 0 0 81 8 424
2014 Communications or public affairs 38 48 5 8 1 0 0 86 9 120
2014 Access to information and privacy 26 68 0 6 0 0 0 94 6 15
2014 Security 42 40 9 3 4 1 0 83 7 91
2014 Science and technology 41 43 9 5 2 0 0 84 7 1085
2014 Library services 36 33 7 17 7 0 0 69 24 12
2014 Legal services 55 17 19 8 0 0 0 73 8 10
2014 Administration and operations 40 40 10 7 3 0 1 80 10 938
2014 Human resources 48 34 9 6 4 0 0 82 9 259
2014 Financial management 37 38 15 6 5 0 0 75 11 200
2014 Procurement 33 42 7 12 7 0 0 75 18 42
2014 Real property 48 33 13 5 1 0 0 81 6 163
2014 Materiel management 40 39 16 3 2 0 0 79 5 74
2014 Information management 34 43 17 4 2 0 0 77 6 122
2014 Information technology 28 40 16 11 5 0 0 68 16 197
2014 Internal audit 35 29 24 6 6 0 0 65 12 17
2014 Evaluation 38 56 6 0 0 0 0 94 0 18
2014 Other services to the public 52 35 9 2 1 0 0 87 4 548
2014 None of the above 43 38 11 5 4 0 0 81 8 846

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 36 12 0 2 0 2 86 2 76
2020 Federal regulators 23 30 22 9 15 0 1 53 25 314
2020 Compliance, inspection and enforcement 24 34 22 12 8 0 0 58 20 442
2020 Communications or public affairs 37 33 19 5 4 2 1 72 9 150
2020 Access to information and privacy 29 44 16 11 0 0 0 73 11 18
2020 Security 39 47 6 3 4 0 0 86 7 85
2020 Science and technology 25 34 20 12 8 0 1 60 20 1096
2020 Library services 62 13 17 0 9 0 0 74 9 15
2020 Administration and operations 36 32 16 9 7 0 0 68 16 1049
2020 Human resources 35 32 19 8 6 0 0 67 14 355
2020 Financial management 27 35 20 11 7 0 0 61 18 249
2020 Procurement 36 38 15 9 1 0 0 74 10 64
2020 Real property 39 36 9 11 4 0 0 75 16 171
2020 Materiel management 52 24 11 6 5 0 2 78 11 83
2020 Information management 40 37 17 5 1 0 1 77 6 111
2020 Information technology 27 39 19 8 6 0 0 66 14 243
2020 Internal audit 39 31 22 8 0 0 0 70 8 13
2020 Evaluation 37 44 11 8 0 0 0 81 8 27
2020 Data sciences 38 29 23 6 2 2 0 68 9 134
2020 Policy 31 33 17 11 8 0 0 64 19 337
2020 Project management 28 37 18 10 6 0 1 66 16 471
2020 Other services to the public 37 35 15 6 5 0 2 74 11 362
2020 None of the above 34 33 16 8 7 0 2 69 15 635
2019 Client contact centre 37 44 11 4 4 0 0 81 8 92
2019 Federal regulators 18 35 19 14 14 0 0 53 28 278
2019 Compliance, inspection and enforcement 21 34 21 14 10 0 0 55 24 391
2019 Communications or public affairs 37 34 16 5 6 0 2 72 12 150
2019 Access to information and privacy 22 35 28 14 0 0 0 57 14 14
2019 Security 48 37 11 2 3 0 0 85 5 99
2019 Science and technology 26 33 22 10 8 0 1 59 19 1086
2019 Legal services 27 41 20 6 6 0 0 68 12 15
2019 Administration and operations 34 30 20 9 6 0 0 65 15 935
2019 Human resources 38 30 18 9 4 0 0 68 14 292
2019 Financial management 41 37 13 6 4 0 0 78 9 226
2019 Procurement 43 38 9 4 6 0 0 81 10 43
2019 Real property 37 34 18 11 0 0 0 70 11 164
2019 Materiel management 44 38 12 3 2 0 1 83 5 83
2019 Information management 46 32 11 6 2 1 1 80 8 121
2019 Information technology 27 35 21 10 6 0 0 62 17 241
2019 Internal audit 30 28 16 26 0 0 0 58 26 19
2019 Evaluation 44 45 4 7 0 0 0 89 7 26
2019 Data sciences 38 29 16 11 3 1 2 69 15 130
2019 Policy 40 30 15 11 4 0 0 70 14 312
2019 Project management 22 34 21 14 8 0 0 56 22 369
2019 Other services to the public 35 37 16 7 3 0 2 74 10 461
2019 None of the above 30 42 17 6 4 0 1 73 11 679
2018 Client contact centre 38 40 9 5 5 0 3 80 11 99
2018 Federal regulators 18 32 23 15 11 0 1 50 27 297
2018 Compliance, inspection and enforcement 18 33 22 16 9 0 1 51 26 374
2018 Communications or public affairs 31 32 21 8 7 0 0 64 15 152
2018 Access to information and privacy 52 35 9 0 0 5 0 91 0 23
2018 Security 48 37 7 4 2 0 1 87 6 115
2018 Science and technology 27 31 22 11 7 0 1 59 19 1181
2018 Library services 31 65 0 0 4 0 0 96 4 13
2018 Administration and operations 35 30 16 11 7 0 0 65 18 971
2018 Human resources 30 33 21 10 5 0 1 64 15 318
2018 Financial management 36 33 16 7 5 1 1 71 13 230
2018 Procurement 33 41 18 6 2 0 0 74 8 42
2018 Real property 30 36 15 9 8 1 0 67 17 177
2018 Materiel management 46 34 15 4 1 0 0 80 5 69
2018 Information management 45 33 13 4 5 1 0 78 9 128
2018 Information technology 26 36 23 6 7 1 1 63 14 257
2018 Internal audit 31 43 17 6 3 0 0 74 9 29
2018 Evaluation 40 31 21 5 3 0 0 72 7 35
2018 Data sciences 46 29 12 7 5 0 0 76 12 136
2018 Policy 28 35 20 8 9 0 0 63 17 274
2018 Project management 24 34 23 11 7 1 0 58 19 397
2018 Other services to the public 38 34 16 5 3 0 3 75 8 626
2018 None of the above 35 35 17 7 5 0 1 70 12 744
2017 Client contact centre 46 23 17 6 0 0 7 74 7 75
2017 Federal regulators 23 32 25 12 6 0 2 56 19 250
2017 Compliance, inspection and enforcement 15 38 27 11 9 0 0 53 20 364
2017 Communications or public affairs 37 33 15 8 4 1 2 72 12 150
2017 Access to information and privacy 59 26 15 0 0 0 0 85 0 20
2017 Security 51 29 9 9 2 0 0 80 11 72
2017 Science and technology 29 36 20 9 4 0 1 66 14 1134
2017 Library services 65 14 21 0 0 0 0 79 0 12
2017 Legal services 8 39 45 0 8 0 0 47 8 13
2017 Administration and operations 30 35 20 9 5 0 1 66 14 819
2017 Human resources 27 35 20 16 3 0 0 62 19 249
2017 Financial management 35 37 17 4 5 1 0 73 10 215
2017 Procurement 22 16 49 5 8 0 0 38 13 37
2017 Real property 26 38 20 10 5 0 0 65 15 140
2017 Materiel management 39 40 13 1 7 0 0 78 8 60
2017 Information management 43 37 12 3 3 0 2 82 6 105
2017 Information technology 31 35 17 9 8 0 1 67 16 213
2017 Internal audit 27 66 7 0 0 0 0 93 0 15
2017 Evaluation 28 68 0 0 4 0 0 96 4 24
2017 Data sciences 38 38 17 4 2 0 1 77 7 108
2017 Policy 31 34 19 10 5 0 0 65 16 238
2017 Project management 20 38 23 12 6 1 1 59 18 328
2017 Other services to the public 30 46 13 3 2 0 6 81 6 336
2017 None of the above 30 31 20 11 4 0 5 64 15 630
2014 Client contact centre 29 46 15 5 2 0 3 77 7 101
2014 Federal regulators 22 31 24 11 10 0 1 54 21 308
2014 Compliance, inspection and enforcement 17 34 28 12 9 0 0 50 21 424
2014 Communications or public affairs 31 40 16 5 3 0 5 74 9 120
2014 Access to information and privacy 29 13 14 32 13 0 0 42 44 15
2014 Security 55 33 6 3 1 0 1 89 5 91
2014 Science and technology 18 36 26 12 8 0 1 54 20 1084
2014 Library services 35 35 0 22 8 0 0 70 30 12
2014 Legal services 8 37 29 25 0 0 0 45 25 10
2014 Administration and operations 32 29 23 10 5 0 0 62 15 941
2014 Human resources 23 37 22 10 8 0 0 60 18 260
2014 Financial management 29 39 15 10 6 0 0 68 16 200
2014 Procurement 16 47 22 13 2 0 0 63 15 42
2014 Real property 16 41 22 16 5 0 0 56 21 163
2014 Materiel management 34 33 16 9 6 0 2 68 15 74
2014 Information management 29 40 20 3 7 0 1 69 11 123
2014 Information technology 21 38 20 10 9 0 2 60 19 197
2014 Internal audit 18 65 12 5 0 0 0 83 5 17
2014 Evaluation 26 63 6 5 0 0 0 89 5 18
2014 Other services to the public 39 37 14 5 3 0 2 78 7 547
2014 None of the above 31 38 17 7 5 0 2 71 12 846

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 30 32 26 8 0 0 34 34 77
2020 Federal regulators 9 27 40 19 4 0 0 23 36 315
2020 Compliance, inspection and enforcement 12 29 40 13 5 0 0 19 41 444
2020 Communications or public affairs 8 21 42 18 10 2 1 28 29 149
2020 Access to information and privacy 16 16 39 5 24 0 0 29 32 18
2020 Security 11 20 39 14 17 0 0 31 30 85
2020 Science and technology 6 25 40 23 5 1 0 29 31 1093
2020 Library services 4 14 60 9 14 0 0 22 18 15
2020 Administration and operations 10 23 39 18 9 1 1 27 34 1052
2020 Human resources 9 24 34 21 10 0 1 32 33 356
2020 Financial management 10 25 39 18 6 0 1 25 35 248
2020 Procurement 10 21 39 19 10 0 0 30 32 64
2020 Real property 6 22 42 21 9 0 1 30 28 170
2020 Materiel management 5 31 37 18 9 0 0 28 36 83
2020 Information management 9 26 39 17 6 1 2 24 35 112
2020 Information technology 8 30 38 18 4 1 1 23 38 243
2020 Internal audit 0 22 29 32 17 0 0 49 22 13
2020 Evaluation 5 19 15 36 26 0 0 61 24 27
2020 Data sciences 5 23 40 24 7 1 1 31 28 134
2020 Policy 9 18 40 24 8 0 0 32 28 336
2020 Project management 7 24 39 23 7 0 1 30 30 476
2020 Other services to the public 14 24 36 18 7 0 1 25 39 363
2020 None of the above 12 26 33 20 6 1 2 27 40 635
2019 Client contact centre 5 30 36 20 7 0 2 28 35 92
2019 Federal regulators 14 31 41 9 3 1 0 12 47 278
2019 Compliance, inspection and enforcement 10 31 38 16 4 0 1 20 42 393
2019 Communications or public affairs 10 34 34 15 6 0 1 21 45 150
2019 Access to information and privacy 7 21 29 21 14 7 0 38 30 14
2019 Security 8 19 31 16 21 6 0 38 28 100
2019 Science and technology 7 24 41 18 9 1 1 27 32 1088
2019 Legal services 21 20 54 0 0 0 6 0 43 15
2019 Administration and operations 11 25 36 18 8 1 1 27 37 936
2019 Human resources 11 22 39 19 8 0 1 27 33 296
2019 Financial management 8 24 37 24 6 1 1 30 33 224
2019 Procurement 7 6 50 15 20 0 2 35 13 43
2019 Real property 5 20 42 19 13 0 0 32 26 165
2019 Materiel management 5 31 35 17 12 0 0 29 36 84
2019 Information management 8 23 40 20 7 2 1 28 31 121
2019 Information technology 15 28 35 16 5 0 1 22 43 242
2019 Internal audit 12 21 38 23 6 0 0 29 34 18
2019 Evaluation 13 12 19 29 26 0 0 55 26 26
2019 Data sciences 6 32 42 15 5 0 1 20 37 131
2019 Policy 7 20 44 21 7 1 0 28 28 311
2019 Project management 11 24 40 21 4 1 1 25 35 370
2019 Other services to the public 10 21 37 21 9 0 1 31 32 462
2019 None of the above 6 24 38 18 11 1 2 30 32 682
2018 Client contact centre 8 28 38 14 6 0 5 22 38 99
2018 Federal regulators 11 32 41 12 3 1 0 15 44 297
2018 Compliance, inspection and enforcement 12 32 37 12 4 1 2 17 45 376
2018 Communications or public affairs 13 23 41 16 6 2 0 22 36 151
2018 Access to information and privacy 13 0 22 52 9 5 0 63 13 23
2018 Security 12 27 34 16 10 1 1 26 39 113
2018 Science and technology 7 24 43 19 7 1 0 26 31 1175
2018 Administration and operations 9 25 36 21 7 1 2 28 34 967
2018 Human resources 9 24 40 17 8 1 1 25 34 316
2018 Financial management 8 25 36 22 6 1 2 29 34 230
2018 Procurement 8 25 46 11 3 0 7 15 36 40
2018 Real property 11 16 41 23 8 1 0 31 27 177
2018 Materiel management 2 35 42 12 7 0 1 19 38 69
2018 Information management 7 20 39 25 7 2 1 33 27 128
2018 Information technology 15 28 36 15 5 1 0 20 44 257
2018 Internal audit 0 23 33 37 7 0 0 43 23 29
2018 Evaluation 7 9 41 26 15 2 0 42 16 34
2018 Data sciences 8 20 41 23 7 0 1 30 28 135
2018 Policy 9 26 46 13 4 0 1 18 35 274
2018 Project management 8 26 43 18 3 0 1 22 34 399
2018 Other services to the public 10 22 36 20 10 1 2 30 33 624
2018 None of the above 10 24 35 18 8 2 2 27 36 737
2017 Client contact centre 1 15 48 23 4 1 8 30 18 76
2017 Federal regulators 13 27 38 17 3 1 0 20 41 250
2017 Compliance, inspection and enforcement 16 31 33 13 5 0 2 18 48 361
2017 Communications or public affairs 12 29 33 13 11 0 2 25 42 149
2017 Access to information and privacy 0 10 56 15 20 0 0 34 10 20
2017 Security 3 31 23 20 19 0 3 41 35 72
2017 Science and technology 5 23 38 20 10 1 2 32 29 1134
2017 Library services 0 9 35 21 9 0 26 40 12 12
2017 Legal services 0 34 34 18 15 0 0 33 34 12
2017 Administration and operations 9 27 37 16 7 1 3 25 37 821
2017 Human resources 11 27 33 17 7 0 5 25 41 249
2017 Financial management 5 23 39 19 11 0 4 31 29 214
2017 Procurement 8 47 25 13 6 2 0 20 55 37
2017 Real property 8 27 35 17 10 1 3 28 36 139
2017 Materiel management 8 26 40 17 7 0 1 25 35 59
2017 Information management 11 22 35 15 8 4 5 25 36 103
2017 Information technology 16 31 33 12 5 0 3 17 48 214
2017 Internal audit 0 14 53 26 7 0 0 33 14 15
2017 Evaluation 0 26 25 17 28 4 0 47 27 24
2017 Data sciences 6 25 39 18 8 0 4 27 33 108
2017 Policy 7 23 55 9 5 0 1 14 31 238
2017 Project management 7 25 41 19 5 1 1 25 33 327
2017 Other services to the public 9 18 45 18 7 1 3 26 28 334
2017 None of the above 11 19 40 16 8 1 5 25 33 621
2014 Client contact centre 4 33 34 20 9 0 0 29 37 100
2014 Federal regulators 13 32 39 11 3 0 1 15 46 308
2014 Compliance, inspection and enforcement 15 39 31 10 3 1 1 14 55 423
2014 Communications or public affairs 11 25 32 22 6 1 4 30 37 120
2014 Access to information and privacy 19 14 38 29 0 0 0 29 33 15
2014 Security 10 29 26 26 4 4 1 31 41 89
2014 Science and technology 9 31 39 16 5 1 1 20 40 1083
2014 Library services 17 24 23 7 20 0 9 30 45 12
2014 Legal services 8 28 28 16 21 0 0 37 35 10
2014 Administration and operations 12 27 36 17 5 0 2 23 41 939
2014 Human resources 12 36 37 11 3 0 1 14 48 259
2014 Financial management 13 24 38 17 6 0 2 23 38 199
2014 Procurement 13 30 33 13 7 2 2 21 45 42
2014 Real property 14 39 35 11 1 0 0 12 53 162
2014 Materiel management 12 35 33 13 6 1 0 19 48 74
2014 Information management 13 18 45 15 4 2 3 20 33 122
2014 Information technology 22 46 26 4 2 0 0 6 68 197
2014 Internal audit 0 6 70 18 6 0 0 24 6 17
2014 Evaluation 0 5 55 29 10 0 0 40 5 18
2014 Other services to the public 7 27 38 20 5 1 2 26 35 545
2014 None of the above 12 26 37 17 6 0 2 23 38 844

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 26 23 28 16 2 0 45 31 77
2020 Federal regulators 7 25 31 27 8 1 0 36 33 314
2020 Compliance, inspection and enforcement 16 25 28 21 8 1 0 30 41 444
2020 Communications or public affairs 7 8 27 34 21 2 1 57 16 149
2020 Access to information and privacy 0 11 28 27 29 5 0 59 11 18
2020 Security 12 22 25 21 20 0 0 41 34 85
2020 Science and technology 6 15 32 31 14 2 0 46 22 1092
2020 Library services 4 4 39 30 22 0 0 52 9 15
2020 Administration and operations 7 19 28 27 16 2 1 44 27 1049
2020 Human resources 3 11 26 33 24 1 2 59 14 355
2020 Financial management 9 11 27 33 16 2 2 51 22 246
2020 Procurement 6 14 35 28 18 0 0 46 19 64
2020 Real property 3 12 28 36 18 1 1 56 16 169
2020 Materiel management 5 26 21 26 20 2 0 47 32 83
2020 Information management 8 16 32 25 16 2 1 42 24 111
2020 Information technology 8 17 29 26 14 4 2 43 27 243
2020 Internal audit 0 15 7 40 39 0 0 78 15 13
2020 Evaluation 5 8 19 22 43 4 0 67 14 27
2020 Data sciences 8 12 23 33 19 4 1 54 21 133
2020 Policy 7 13 26 34 19 1 1 54 20 335
2020 Project management 6 13 30 32 17 1 1 50 19 474
2020 Other services to the public 15 24 28 21 9 1 1 31 40 360
2020 None of the above 15 24 26 22 11 1 1 33 40 633
2019 Client contact centre 10 25 37 21 5 2 1 27 36 92
2019 Federal regulators 14 32 32 15 5 1 1 20 47 278
2019 Compliance, inspection and enforcement 11 24 35 19 10 1 0 29 35 394
2019 Communications or public affairs 4 25 27 29 14 1 1 43 30 149
2019 Access to information and privacy 0 7 40 45 8 0 0 53 7 13
2019 Security 16 19 19 18 21 7 0 42 38 100
2019 Science and technology 8 19 34 24 13 1 1 37 28 1085
2019 Legal services 20 34 13 21 6 0 6 29 58 15
2019 Administration and operations 10 20 30 24 14 2 1 39 31 934
2019 Human resources 10 12 27 30 17 2 2 49 23 296
2019 Financial management 9 20 32 22 13 2 1 37 31 226
2019 Procurement 15 8 31 21 14 4 6 39 26 43
2019 Real property 4 15 29 31 18 2 3 51 19 165
2019 Materiel management 11 19 32 15 23 0 0 38 30 82
2019 Information management 5 20 28 28 15 3 0 45 26 120
2019 Information technology 12 24 24 23 12 2 3 37 38 241
2019 Internal audit 10 10 28 26 26 0 0 52 20 19
2019 Evaluation 8 11 27 23 31 0 0 54 19 26
2019 Data sciences 10 14 28 27 18 1 2 46 25 131
2019 Policy 5 15 28 34 15 3 1 51 20 311
2019 Project management 7 23 32 26 9 3 1 37 31 369
2019 Other services to the public 13 20 33 20 12 1 1 32 34 460
2019 None of the above 12 22 29 20 14 2 1 35 35 677
2018 Client contact centre 21 33 20 18 4 4 1 22 56 99
2018 Federal regulators 16 28 33 17 4 1 0 22 45 296
2018 Compliance, inspection and enforcement 20 26 26 16 9 1 1 26 47 376
2018 Communications or public affairs 11 23 32 20 11 4 1 32 35 149
2018 Access to information and privacy 0 0 22 34 39 5 0 77 0 23
2018 Security 22 35 26 10 8 1 0 18 57 113
2018 Science and technology 7 19 36 25 11 2 1 37 27 1173
2018 Administration and operations 10 20 30 23 12 2 2 37 32 961
2018 Human resources 5 20 29 28 12 4 2 43 26 317
2018 Financial management 11 25 29 18 14 2 2 33 37 229
2018 Procurement 12 20 18 27 16 2 5 45 35 41
2018 Real property 5 10 37 23 20 4 0 45 16 176
2018 Materiel management 7 16 45 11 17 2 1 29 24 69
2018 Information management 6 20 30 26 12 4 1 41 27 128
2018 Information technology 12 25 29 18 12 3 1 31 39 257
2018 Internal audit 4 24 20 34 18 0 0 53 28 28
2018 Evaluation 4 14 21 29 27 0 5 59 19 34
2018 Data sciences 8 18 26 29 15 1 2 46 27 135
2018 Policy 7 17 38 24 11 1 1 36 25 272
2018 Project management 9 20 35 23 11 1 2 35 29 399
2018 Other services to the public 15 24 29 20 9 1 2 30 41 623
2018 None of the above 15 24 29 17 11 3 2 29 41 730
2017 Client contact centre 11 23 32 16 8 5 4 27 38 75
2017 Federal regulators 18 23 33 16 6 3 0 23 42 249
2017 Compliance, inspection and enforcement 20 30 28 12 9 0 1 21 51 362
2017 Communications or public affairs 8 21 32 21 16 1 1 37 29 148
2017 Access to information and privacy 0 10 18 14 39 5 14 66 12 20
2017 Security 12 13 29 20 19 1 6 42 27 71
2017 Science and technology 6 20 31 23 14 3 3 39 28 1130
2017 Library services 9 0 35 7 23 0 26 40 12 12
2017 Legal services 0 32 15 15 38 0 0 53 32 13
2017 Administration and operations 13 19 32 19 11 2 4 32 34 810
2017 Human resources 7 23 30 17 14 3 6 35 33 249
2017 Financial management 8 21 31 22 13 1 4 37 30 214
2017 Procurement 11 48 13 15 11 2 0 27 60 37
2017 Real property 7 21 31 18 17 2 4 37 30 137
2017 Materiel management 15 25 21 23 13 0 2 38 41 59
2017 Information management 10 18 28 22 16 3 3 40 30 102
2017 Information technology 19 24 23 15 9 4 5 26 48 214
2017 Internal audit 0 7 26 46 7 0 14 61 8 15
2017 Evaluation 0 7 41 14 38 0 0 52 7 24
2017 Data sciences 7 15 25 27 16 3 5 48 25 108
2017 Policy 4 19 37 28 10 1 1 38 23 238
2017 Project management 9 21 33 18 13 3 3 33 31 326
2017 Other services to the public 16 24 26 24 8 1 1 33 41 334
2017 None of the above 13 29 28 14 10 3 4 26 45 625
2014 Client contact centre 16 27 35 17 4 2 1 21 43 101
2014 Federal regulators 23 31 24 13 6 1 1 19 56 308
2014 Compliance, inspection and enforcement 21 31 30 11 6 0 1 17 53 424
2014 Communications or public affairs 14 28 29 16 9 1 3 27 43 120
2014 Access to information and privacy 6 14 59 14 0 0 6 15 22 15
2014 Security 23 18 27 17 7 3 4 26 44 90
2014 Science and technology 16 29 32 14 7 1 1 21 46 1081
2014 Library services 34 14 26 7 10 0 9 19 53 12
2014 Legal services 8 41 18 26 8 0 0 34 49 10
2014 Administration and operations 17 25 31 15 8 2 2 24 44 939
2014 Human resources 14 23 35 17 7 2 2 25 38 258
2014 Financial management 16 23 34 16 8 0 3 25 40 197
2014 Procurement 18 13 33 19 13 0 4 33 32 42
2014 Real property 14 31 32 14 7 1 1 21 46 163
2014 Materiel management 25 16 33 17 8 1 0 26 41 74
2014 Information management 16 20 32 20 6 3 2 28 38 122
2014 Information technology 26 32 29 10 3 1 0 12 59 197
2014 Internal audit 0 42 34 24 0 0 0 24 42 17
2014 Evaluation 0 35 38 11 16 0 0 27 35 18
2014 Other services to the public 13 27 31 17 7 2 2 25 42 546
2014 None of the above 18 25 30 12 10 2 2 23 45 844

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 24 37 15 10 0 1 25 38 76
2020 Federal regulators 21 27 35 11 4 2 0 15 49 315
2020 Compliance, inspection and enforcement 24 34 26 10 5 0 0 15 59 441
2020 Communications or public affairs 22 24 29 13 8 2 1 21 48 149
2020 Access to information and privacy 0 11 16 36 32 5 0 72 11 18
2020 Security 6 20 32 20 18 2 2 40 27 85
2020 Science and technology 17 27 32 15 6 2 2 21 45 1095
2020 Library services 4 21 35 26 14 0 0 39 26 15
2020 Administration and operations 14 24 32 17 9 1 2 27 40 1052
2020 Human resources 10 19 32 21 16 1 0 38 29 355
2020 Financial management 13 19 34 23 9 1 1 33 32 249
2020 Procurement 8 18 28 34 11 2 0 45 26 63
2020 Real property 11 26 39 15 7 2 1 23 37 172
2020 Materiel management 18 27 30 14 9 1 1 23 46 83
2020 Information management 11 30 27 16 9 6 2 27 44 110
2020 Information technology 16 24 30 17 8 3 2 26 42 244
2020 Evaluation 7 21 21 29 22 0 0 51 28 27
2020 Data sciences 13 16 35 16 15 3 1 33 31 134
2020 Policy 11 23 33 21 10 1 1 31 35 337
2020 Project management 14 25 35 19 5 1 1 25 40 474
2020 Other services to the public 13 25 31 18 8 1 4 28 40 360
2020 None of the above 12 32 28 15 6 2 4 23 47 634
2019 Client contact centre 13 36 30 12 6 0 4 19 51 92
2019 Federal regulators 26 35 24 12 1 2 0 13 63 277
2019 Compliance, inspection and enforcement 21 33 26 13 6 0 0 20 54 393
2019 Communications or public affairs 25 30 30 8 6 1 0 14 56 150
2019 Access to information and privacy 0 0 21 58 20 0 0 79 0 14
2019 Security 15 22 23 13 22 5 0 37 38 100
2019 Science and technology 20 29 28 12 7 1 2 20 51 1086
2019 Legal services 35 19 38 7 0 0 0 7 55 15
2019 Administration and operations 16 28 32 14 8 1 1 23 44 939
2019 Human resources 11 23 37 17 9 0 2 27 35 296
2019 Financial management 8 23 35 26 6 1 1 33 32 225
2019 Procurement 10 16 46 19 4 2 4 24 27 43
2019 Real property 13 25 38 14 9 1 0 23 39 165
2019 Materiel management 17 30 30 10 13 0 0 22 47 84
2019 Information management 10 20 37 19 9 1 4 29 32 120
2019 Information technology 19 28 26 16 8 1 3 24 49 240
2019 Internal audit 15 16 22 27 10 10 0 41 34 19
2019 Evaluation 0 19 36 21 25 0 0 45 19 26
2019 Data sciences 13 28 20 19 12 5 3 34 45 132
2019 Policy 13 22 37 19 5 1 2 25 37 312
2019 Project management 19 29 34 14 3 1 0 17 48 372
2019 Other services to the public 11 23 31 20 10 1 3 32 36 460
2019 None of the above 17 25 30 14 10 2 2 25 43 680
2018 Client contact centre 19 37 23 12 7 1 0 20 56 99
2018 Federal regulators 22 28 35 11 3 1 1 14 51 296
2018 Compliance, inspection and enforcement 27 31 26 8 4 2 1 13 60 377
2018 Communications or public affairs 21 24 30 16 3 3 2 21 48 150
2018 Access to information and privacy 4 4 22 35 30 5 0 68 9 23
2018 Security 18 31 23 12 8 2 5 22 53 111
2018 Science and technology 18 31 28 13 6 2 2 20 51 1174
2018 Administration and operations 19 26 30 15 6 1 2 22 46 965
2018 Human resources 13 27 30 16 10 2 2 28 41 315
2018 Financial management 13 26 36 17 5 1 2 23 39 230
2018 Procurement 19 18 21 30 11 0 1 42 37 40
2018 Real property 12 22 37 17 11 0 1 28 35 176
2018 Materiel management 9 30 35 15 9 0 1 25 40 68
2018 Information management 13 20 36 15 9 5 3 26 36 128
2018 Information technology 20 28 27 14 7 2 2 22 50 256
2018 Internal audit 14 20 40 16 10 0 0 26 34 29
2018 Evaluation 8 27 41 14 10 0 0 24 35 34
2018 Data sciences 15 27 29 17 9 0 3 27 44 135
2018 Policy 13 26 36 19 4 1 1 23 40 271
2018 Project management 19 31 31 13 4 1 1 18 51 398
2018 Other services to the public 15 23 31 19 7 1 3 27 40 623
2018 None of the above 19 26 27 15 8 4 2 24 47 735
2017 Client contact centre 11 22 32 16 6 6 8 25 38 75
2017 Federal regulators 24 28 30 13 3 1 0 16 53 248
2017 Compliance, inspection and enforcement 26 26 28 12 5 1 2 18 53 359
2017 Communications or public affairs 21 24 29 14 6 0 6 22 48 149
2017 Access to information and privacy 5 7 39 24 20 5 0 46 13 20
2017 Security 5 21 41 23 5 1 4 30 27 72
2017 Science and technology 16 27 30 13 8 2 3 22 46 1129
2017 Library services 9 21 28 0 16 0 26 21 40 12
2017 Legal services 25 8 38 15 14 0 0 29 33 13
2017 Administration and operations 17 27 33 12 7 2 3 20 46 817
2017 Human resources 12 25 33 14 10 3 3 25 39 249
2017 Financial management 13 26 36 13 9 1 3 22 41 214
2017 Procurement 4 7 64 13 8 4 0 21 12 37
2017 Real property 15 30 30 9 13 1 3 23 46 139
2017 Materiel management 22 19 28 15 12 3 1 28 43 59
2017 Information management 18 23 25 11 14 4 5 27 45 102
2017 Information technology 28 25 25 11 5 2 3 17 56 214
2017 Internal audit 0 33 40 20 7 0 0 27 33 15
2017 Evaluation 7 39 11 23 17 3 0 41 48 24
2017 Data sciences 11 30 31 11 9 4 3 22 44 108
2017 Policy 15 24 40 13 6 2 0 19 40 238
2017 Project management 16 33 30 13 4 1 2 18 51 327
2017 Other services to the public 14 20 32 21 5 3 5 29 36 336
2017 None of the above 17 23 27 13 11 4 5 27 43 625
2014 Client contact centre 21 32 27 14 2 2 2 17 55 100
2014 Federal regulators 35 30 25 7 2 1 1 9 66 308
2014 Compliance, inspection and enforcement 37 31 20 7 2 0 1 10 70 424
2014 Communications or public affairs 24 35 24 13 2 0 2 16 60 120
2014 Access to information and privacy 6 19 54 21 0 0 0 21 26 15
2014 Security 29 19 27 19 3 0 3 23 50 89
2014 Science and technology 36 28 20 8 5 1 1 14 66 1080
2014 Library services 25 29 0 8 10 0 27 26 74 12
2014 Legal services 26 28 18 8 0 21 0 10 68 10
2014 Administration and operations 28 30 25 8 6 1 2 14 60 941
2014 Human resources 27 27 28 11 4 1 2 15 56 256
2014 Financial management 20 31 25 13 9 0 2 22 52 199
2014 Procurement 21 21 35 10 6 3 4 18 45 42
2014 Real property 31 38 25 5 1 1 0 6 69 163
2014 Materiel management 27 27 28 12 6 1 0 18 54 73
2014 Information management 19 29 26 14 7 3 3 22 50 122
2014 Information technology 42 30 21 4 2 0 0 6 72 197
2014 Internal audit 0 42 40 18 0 0 0 18 42 17
2014 Evaluation 11 35 33 5 16 0 0 21 46 18
2014 Other services to the public 19 25 29 16 5 3 3 23 47 544
2014 None of the above 28 27 21 13 7 2 3 21 57 840

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 15 28 28 20 0 1 48 23 77
2020 Federal regulators 10 20 37 24 7 0 2 31 31 315
2020 Compliance, inspection and enforcement 5 13 36 35 10 0 0 45 19 443
2020 Communications or public affairs 9 15 35 20 14 2 4 37 26 150
2020 Access to information and privacy 0 17 48 16 13 0 5 31 18 18
2020 Security 2 19 22 23 32 1 0 56 21 84
2020 Science and technology 5 16 36 28 14 1 0 43 21 1095
2020 Library services 9 4 17 31 39 0 0 70 13 15
2020 Administration and operations 7 15 32 30 15 1 1 46 22 1050
2020 Human resources 6 12 31 33 17 0 1 51 18 355
2020 Financial management 11 18 36 24 11 0 1 35 29 247
2020 Procurement 4 9 52 25 10 0 0 35 13 64
2020 Real property 5 12 32 33 16 0 1 49 18 170
2020 Materiel management 7 13 28 27 25 0 1 52 20 83
2020 Information management 3 15 31 29 17 5 1 48 19 112
2020 Information technology 6 13 33 33 12 1 1 47 19 242
2020 Internal audit 0 15 22 27 37 0 0 63 15 13
2020 Evaluation 0 16 28 37 19 0 0 56 16 26
2020 Data sciences 5 9 30 38 15 2 1 55 14 134
2020 Policy 10 25 30 23 12 0 0 35 35 335
2020 Project management 7 16 37 29 11 0 0 41 23 471
2020 Other services to the public 5 9 26 38 18 0 4 58 15 359
2020 None of the above 6 14 27 34 14 1 4 50 21 630
2019 Client contact centre 2 18 43 18 14 0 5 34 21 92
2019 Federal regulators 13 26 35 20 5 1 1 25 39 278
2019 Compliance, inspection and enforcement 8 13 32 31 14 0 1 45 22 393
2019 Communications or public affairs 13 22 28 20 9 0 8 32 38 148
2019 Access to information and privacy 7 14 36 28 14 0 0 43 21 14
2019 Security 3 5 26 24 35 6 0 63 9 99
2019 Science and technology 6 15 36 27 14 1 2 42 22 1088
2019 Legal services 6 6 27 39 16 0 6 58 13 14
2019 Administration and operations 9 18 33 24 14 1 1 39 28 933
2019 Human resources 6 13 37 29 13 0 1 43 20 296
2019 Financial management 7 19 36 24 13 1 1 37 26 222
2019 Procurement 7 6 28 42 17 0 0 60 13 43
2019 Real property 5 10 35 32 17 1 0 50 15 165
2019 Materiel management 1 17 40 24 18 0 0 42 18 83
2019 Information management 3 6 25 42 18 4 2 64 9 118
2019 Information technology 6 18 30 28 13 0 4 43 26 240
2019 Internal audit 5 5 27 31 32 0 0 63 10 19
2019 Evaluation 3 15 18 36 28 0 0 64 18 26
2019 Data sciences 2 19 26 30 20 1 1 51 22 131
2019 Policy 11 19 39 21 9 1 0 30 30 311
2019 Project management 8 17 38 27 9 1 1 36 25 368
2019 Other services to the public 3 8 26 41 17 1 4 61 11 458
2019 None of the above 4 13 28 32 16 2 4 51 19 676
2018 Client contact centre 6 19 39 22 9 0 5 32 26 98
2018 Federal regulators 10 22 39 21 6 1 0 28 32 296
2018 Compliance, inspection and enforcement 8 15 34 29 11 1 1 41 24 375
2018 Communications or public affairs 10 18 41 19 10 2 1 30 28 148
2018 Access to information and privacy 0 4 39 34 17 5 0 54 4 23
2018 Security 9 15 30 28 13 0 5 43 25 110
2018 Science and technology 6 16 33 31 12 1 1 44 22 1167
2018 Administration and operations 9 20 31 26 12 1 2 39 29 961
2018 Human resources 6 18 32 30 12 2 1 43 24 313
2018 Financial management 9 23 34 21 10 1 2 32 32 230
2018 Procurement 12 21 33 28 4 0 1 33 33 42
2018 Real property 6 11 36 30 15 1 0 46 17 176
2018 Materiel management 8 12 19 42 18 0 1 61 20 68
2018 Information management 4 4 39 27 24 1 1 51 8 127
2018 Information technology 7 17 33 30 10 1 2 41 25 256
2018 Internal audit 7 13 41 31 8 0 0 39 20 29
2018 Evaluation 8 3 34 41 12 2 0 55 10 35
2018 Data sciences 7 12 35 26 20 0 0 46 19 135
2018 Policy 17 25 36 14 7 0 1 21 42 272
2018 Project management 10 17 40 23 10 1 0 33 27 396
2018 Other services to the public 4 10 29 37 14 1 5 54 15 622
2018 None of the above 6 16 31 25 16 3 3 43 23 731
2017 Client contact centre 1 11 31 27 14 1 14 49 15 74
2017 Federal regulators 8 19 43 23 5 1 0 29 28 246
2017 Compliance, inspection and enforcement 10 14 36 28 11 1 1 40 24 360
2017 Communications or public affairs 12 21 32 14 16 0 6 31 35 150
2017 Access to information and privacy 0 15 46 19 20 0 0 39 15 20
2017 Security 2 8 26 30 28 2 4 62 11 71
2017 Science and technology 4 13 32 29 17 2 2 48 18 1128
2017 Library services 0 0 14 58 9 0 19 83 0 12
2017 Legal services 16 7 44 18 15 0 0 33 23 13
2017 Administration and operations 10 16 35 24 11 1 3 37 27 818
2017 Human resources 8 22 33 21 12 1 3 35 31 249
2017 Financial management 8 18 34 24 12 2 3 37 27 215
2017 Procurement 9 9 58 14 8 2 0 23 19 37
2017 Real property 9 17 33 19 19 1 3 39 27 139
2017 Materiel management 6 19 22 32 20 0 1 52 25 59
2017 Information management 6 15 27 25 20 2 5 48 22 103
2017 Information technology 14 16 31 20 13 3 2 35 32 212
2017 Internal audit 0 7 39 41 13 0 0 54 7 15
2017 Evaluation 0 8 35 24 32 0 0 56 8 24
2017 Data sciences 1 13 32 30 19 3 3 52 14 107
2017 Policy 8 29 37 19 6 2 0 25 37 238
2017 Project management 9 16 39 25 8 1 2 34 26 327
2017 Other services to the public 3 8 23 38 17 0 11 62 12 334
2017 None of the above 10 9 31 25 16 1 8 45 21 621
2014 Client contact centre 7 12 40 24 14 1 1 39 20 101
2014 Federal regulators 11 18 41 20 9 1 1 30 29 308
2014 Compliance, inspection and enforcement 9 15 40 28 7 0 1 36 24 424
2014 Communications or public affairs 8 26 31 21 12 0 3 33 35 119
2014 Access to information and privacy 35 6 44 14 0 0 0 14 41 15
2014 Security 12 12 22 28 23 0 3 52 25 89
2014 Science and technology 7 18 37 27 9 0 1 37 25 1077
2014 Library services 16 0 38 17 20 0 9 41 17 12
2014 Legal services 8 18 55 20 0 0 0 20 25 10
2014 Administration and operations 11 21 36 21 9 0 2 30 33 938
2014 Human resources 13 26 33 18 8 1 1 27 39 258
2014 Financial management 12 16 35 25 10 0 1 36 28 199
2014 Procurement 7 25 44 17 5 0 2 23 33 42
2014 Real property 14 28 29 22 7 0 0 29 41 163
2014 Materiel management 9 17 34 20 18 1 0 39 26 74
2014 Information management 6 18 28 31 13 2 1 46 25 122
2014 Information technology 15 24 31 22 6 1 0 29 40 197
2014 Internal audit 6 30 41 24 0 0 0 24 35 17
2014 Evaluation 0 11 38 45 5 0 0 51 11 18
2014 Other services to the public 5 11 27 34 15 2 6 53 18 542
2014 None of the above 9 18 29 27 11 2 5 40 30 840

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 17 27 24 14 2 1 40 33 77
2020 Federal regulators 17 21 29 25 6 1 1 31 39 315
2020 Compliance, inspection and enforcement 21 27 25 18 7 1 1 25 49 445
2020 Communications or public affairs 11 16 25 24 21 2 1 47 28 150
2020 Access to information and privacy 5 21 33 22 13 0 5 37 28 18
2020 Security 12 9 38 23 18 0 0 41 21 83
2020 Science and technology 14 21 30 20 12 1 1 33 36 1096
2020 Library services 21 0 18 47 14 0 0 61 21 15
2020 Administration and operations 11 18 29 25 15 1 2 40 30 1053
2020 Human resources 6 19 26 27 19 2 1 47 26 354
2020 Financial management 12 23 27 23 14 0 2 37 35 249
2020 Procurement 6 14 44 22 13 0 0 35 20 64
2020 Real property 10 20 27 23 18 1 1 42 30 171
2020 Materiel management 10 22 23 17 25 0 3 43 34 83
2020 Information management 13 21 33 21 11 0 2 32 34 112
2020 Information technology 19 20 25 22 11 1 3 34 40 244
2020 Internal audit 7 7 15 40 31 0 0 71 15 13
2020 Evaluation 5 15 12 28 33 0 7 66 21 27
2020 Data sciences 16 13 24 24 20 2 1 45 30 133
2020 Policy 13 21 27 23 14 2 1 38 35 334
2020 Project management 12 20 30 21 13 1 1 36 33 474
2020 Other services to the public 17 22 24 23 12 0 1 36 40 362
2020 None of the above 11 22 27 25 12 1 3 38 34 634
2019 Client contact centre 11 27 23 18 16 0 5 36 40 92
2019 Federal regulators 21 30 25 16 5 2 2 22 52 278
2019 Compliance, inspection and enforcement 20 24 29 17 9 0 1 26 45 395
2019 Communications or public affairs 13 26 25 16 16 2 2 33 41 150
2019 Access to information and privacy 21 35 14 14 14 0 0 29 57 14
2019 Security 9 18 16 21 31 5 1 56 28 100
2019 Science and technology 16 21 28 19 13 1 2 33 39 1090
2019 Legal services 18 13 26 28 15 0 0 43 31 15
2019 Administration and operations 12 20 28 23 14 1 1 39 32 938
2019 Human resources 11 21 30 21 14 1 2 36 33 294
2019 Financial management 7 21 32 24 13 1 3 38 29 225
2019 Procurement 7 24 24 30 15 0 0 45 31 43
2019 Real property 8 17 27 31 13 3 0 46 26 164
2019 Materiel management 10 11 39 18 22 0 1 40 21 84
2019 Information management 13 18 23 22 20 4 1 44 32 120
2019 Information technology 22 20 27 16 9 3 2 27 45 241
2019 Internal audit 25 11 38 21 0 0 5 22 38 19
2019 Evaluation 3 15 8 41 33 0 0 74 18 26
2019 Data sciences 12 20 28 20 18 1 1 38 33 132
2019 Policy 10 18 33 21 13 4 2 36 29 313
2019 Project management 15 26 27 21 7 2 2 30 42 371
2019 Other services to the public 11 18 26 27 14 1 2 43 30 461
2019 None of the above 11 18 28 23 15 2 3 40 31 678
2018 Client contact centre 16 28 31 14 9 2 0 24 45 98
2018 Federal regulators 24 28 29 13 4 2 1 17 53 296
2018 Compliance, inspection and enforcement 31 29 23 9 6 2 1 15 62 376
2018 Communications or public affairs 17 24 24 20 9 3 2 31 44 150
2018 Access to information and privacy 0 9 39 26 22 5 0 50 9 23
2018 Security 10 28 23 23 13 0 3 37 39 113
2018 Science and technology 16 23 30 18 8 2 1 28 41 1172
2018 Administration and operations 14 22 26 22 13 1 3 36 37 967
2018 Human resources 12 25 31 19 9 1 3 29 38 316
2018 Financial management 15 20 30 22 9 2 2 33 36 231
2018 Procurement 15 19 28 31 4 2 0 36 35 41
2018 Real property 8 20 32 24 14 2 1 38 29 176
2018 Materiel management 8 10 35 25 19 1 3 45 18 69
2018 Information management 15 15 32 24 10 1 2 35 32 128
2018 Information technology 14 25 30 20 7 3 1 28 41 257
2018 Internal audit 12 30 20 21 10 3 3 33 45 29
2018 Evaluation 8 20 20 36 11 2 3 50 29 35
2018 Data sciences 16 16 28 25 10 3 2 37 34 134
2018 Policy 16 21 32 19 9 1 2 29 37 275
2018 Project management 17 20 36 17 8 1 1 25 38 399
2018 Other services to the public 15 23 28 21 9 2 2 31 40 624
2018 None of the above 14 23 28 19 12 2 3 32 38 732
2017 Client contact centre 8 16 36 15 17 2 6 35 26 75
2017 Federal regulators 25 26 31 10 4 2 2 15 53 249
2017 Compliance, inspection and enforcement 32 22 27 11 6 1 2 17 55 361
2017 Communications or public affairs 19 26 22 15 14 2 3 31 47 149
2017 Access to information and privacy 0 12 43 30 15 0 0 45 12 20
2017 Security 5 25 16 22 25 2 5 51 32 72
2017 Science and technology 15 20 29 17 13 2 3 32 37 1129
2017 Library services 9 14 21 28 9 0 19 46 28 12
2017 Legal services 32 0 53 8 7 0 0 15 32 13
2017 Administration and operations 13 23 28 17 11 1 7 30 39 819
2017 Human resources 14 22 26 16 15 2 4 33 38 248
2017 Financial management 10 25 32 17 11 1 4 29 37 215
2017 Procurement 18 48 13 8 10 4 0 18 68 37
2017 Real property 12 25 25 20 12 1 4 34 40 139
2017 Materiel management 20 19 28 19 14 0 1 33 39 59
2017 Information management 16 24 26 14 13 3 3 29 43 102
2017 Information technology 24 22 25 10 13 2 3 25 49 214
2017 Internal audit 7 41 27 20 7 0 0 26 47 15
2017 Evaluation 0 14 29 32 25 0 0 56 14 24
2017 Data sciences 10 24 25 11 22 3 5 36 37 108
2017 Policy 10 24 34 16 10 4 2 28 36 238
2017 Project management 12 22 35 16 9 2 4 27 36 328
2017 Other services to the public 15 17 30 23 10 1 3 36 33 332
2017 None of the above 17 22 27 14 12 1 8 28 43 624
2014 Client contact centre 19 31 24 14 10 0 1 24 51 101
2014 Federal regulators 34 28 21 8 5 2 2 14 65 308
2014 Compliance, inspection and enforcement 35 32 21 7 3 0 1 10 69 424
2014 Communications or public affairs 24 28 23 14 6 0 5 21 55 120
2014 Access to information and privacy 31 34 27 0 8 0 0 8 65 15
2014 Security 14 16 27 31 10 0 2 42 30 89
2014 Science and technology 30 28 25 9 6 1 1 15 59 1083
2014 Library services 31 7 24 0 19 0 19 23 47 12
2014 Legal services 18 56 26 0 0 0 0 0 74 10
2014 Administration and operations 29 25 23 13 8 1 2 21 56 940
2014 Human resources 30 30 26 7 5 0 2 12 62 256
2014 Financial management 20 29 26 16 5 0 4 21 52 200
2014 Procurement 29 26 27 12 4 0 2 17 56 41
2014 Real property 25 36 23 9 6 1 0 15 62 163
2014 Materiel management 24 26 30 12 8 1 0 20 50 74
2014 Information management 25 25 20 18 7 3 2 26 53 122
2014 Information technology 37 26 24 7 5 1 0 13 63 196
2014 Internal audit 17 36 29 18 0 0 0 18 53 17
2014 Evaluation 17 32 25 21 5 0 0 26 49 18
2014 Other services to the public 19 25 24 19 9 1 3 29 46 545
2014 None of the above 26 27 23 13 8 1 2 22 54 844

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 28 24 26 14 1 2 42 34 76
2020 Federal regulators 12 20 32 27 8 1 1 36 32 312
2020 Compliance, inspection and enforcement 15 24 28 23 8 2 1 31 40 443
2020 Communications or public affairs 7 10 21 29 28 3 2 60 18 149
2020 Access to information and privacy 11 5 48 17 18 0 0 36 16 18
2020 Security 13 28 15 17 25 2 0 43 42 85
2020 Science and technology 9 17 28 27 15 1 2 44 26 1093
2020 Library services 26 0 38 22 9 5 0 32 27 15
2020 Administration and operations 10 21 26 25 15 2 2 41 32 1051
2020 Human resources 6 15 27 27 21 2 2 50 22 355
2020 Financial management 10 10 32 25 18 2 3 44 22 246
2020 Procurement 2 16 29 35 18 0 0 53 19 63
2020 Real property 6 11 25 32 20 4 1 55 18 170
2020 Materiel management 12 17 21 22 27 0 1 49 30 83
2020 Information management 5 20 17 33 18 7 1 55 27 112
2020 Information technology 5 13 28 27 21 5 2 51 19 243
2020 Internal audit 0 8 44 15 34 0 0 48 8 13
2020 Evaluation 5 12 26 18 35 4 0 55 18 27
2020 Data sciences 10 12 19 35 20 4 0 57 23 130
2020 Policy 7 14 29 28 18 3 1 48 22 337
2020 Project management 6 14 33 27 16 3 1 45 21 473
2020 Other services to the public 27 23 19 17 11 1 2 28 52 361
2020 None of the above 16 25 23 17 13 4 3 32 43 630
2019 Client contact centre 15 39 20 16 6 1 2 23 56 91
2019 Federal regulators 16 27 31 17 7 1 1 24 44 276
2019 Compliance, inspection and enforcement 12 21 30 20 14 1 2 35 34 393
2019 Communications or public affairs 9 13 30 24 21 1 1 46 23 151
2019 Access to information and privacy 21 21 35 7 8 8 0 16 46 14
2019 Security 15 29 17 10 21 6 0 34 48 100
2019 Science and technology 9 18 28 26 16 2 2 43 27 1086
2019 Legal services 14 24 26 28 0 0 8 31 41 15
2019 Administration and operations 14 23 27 20 12 2 2 34 39 934
2019 Human resources 9 20 28 23 15 3 2 40 30 295
2019 Financial management 16 21 28 23 12 1 1 35 37 221
2019 Procurement 13 16 24 33 9 0 4 45 30 43
2019 Real property 8 12 27 25 20 4 3 49 22 164
2019 Materiel management 11 22 24 18 25 0 1 43 33 83
2019 Information management 6 20 25 26 16 5 2 46 28 120
2019 Information technology 12 14 25 26 15 4 4 45 28 239
2019 Internal audit 30 33 27 5 0 0 5 5 67 19
2019 Evaluation 8 13 16 28 30 5 0 61 22 25
2019 Data sciences 10 11 35 23 16 2 3 41 22 131
2019 Policy 9 19 29 25 11 3 4 39 30 312
2019 Project management 11 23 31 21 10 3 1 32 36 370
2019 Other services to the public 18 23 27 15 12 3 2 28 43 460
2019 None of the above 17 20 24 19 13 3 4 35 40 677
2018 Client contact centre 22 39 15 14 7 2 1 21 63 98
2018 Federal regulators 11 22 37 20 8 1 1 29 34 295
2018 Compliance, inspection and enforcement 14 24 34 15 8 2 3 24 40 377
2018 Communications or public affairs 14 21 25 24 10 5 2 36 37 150
2018 Access to information and privacy 0 4 35 35 22 5 0 59 4 23
2018 Security 34 27 20 10 8 0 1 18 62 114
2018 Science and technology 8 19 26 26 13 3 3 42 30 1170
2018 Administration and operations 14 21 29 18 13 3 3 32 37 964
2018 Human resources 10 19 32 23 11 3 2 36 30 317
2018 Financial management 12 22 34 20 9 3 1 30 36 228
2018 Procurement 21 37 20 4 11 2 4 17 62 41
2018 Real property 7 13 28 23 25 2 1 50 20 174
2018 Materiel management 5 17 26 17 29 2 4 50 23 69
2018 Information management 9 13 30 25 18 2 2 46 23 128
2018 Information technology 10 19 24 24 16 4 3 43 31 249
2018 Internal audit 14 14 34 29 7 0 3 37 28 29
2018 Evaluation 9 12 28 21 23 3 5 47 23 35
2018 Data sciences 10 13 32 25 14 3 2 42 25 135
2018 Policy 6 20 35 27 8 2 2 36 28 272
2018 Project management 11 22 29 26 8 2 2 35 34 400
2018 Other services to the public 22 27 24 15 8 2 3 24 51 624
2018 None of the above 20 23 23 15 13 4 2 30 46 734
2017 Client contact centre 5 28 32 16 11 4 5 30 36 75
2017 Federal regulators 19 24 33 16 5 2 0 22 44 250
2017 Compliance, inspection and enforcement 17 24 27 19 9 1 3 29 43 360
2017 Communications or public affairs 10 19 25 22 17 3 2 42 31 149
2017 Access to information and privacy 5 10 46 24 15 0 0 39 15 20
2017 Security 11 13 23 35 11 0 7 49 26 72
2017 Science and technology 7 17 27 23 17 3 5 45 26 1131
2017 Library services 9 0 40 21 23 0 7 47 9 12
2017 Legal services 16 15 22 7 39 0 0 46 32 13
2017 Administration and operations 11 24 30 17 10 2 5 29 38 820
2017 Human resources 14 18 29 20 11 2 5 34 35 249
2017 Financial management 11 21 36 19 8 0 4 28 34 214
2017 Procurement 16 59 8 9 4 4 0 14 78 37
2017 Real property 9 22 23 17 20 3 5 40 34 139
2017 Materiel management 22 17 10 21 22 0 8 47 42 59
2017 Information management 7 20 19 25 19 6 4 49 30 101
2017 Information technology 9 16 29 22 12 4 8 39 28 214
2017 Internal audit 7 33 39 13 0 0 7 14 43 15
2017 Evaluation 4 3 44 14 24 4 7 43 8 24
2017 Data sciences 4 13 26 20 23 3 10 50 20 108
2017 Policy 7 20 34 25 9 2 2 36 29 236
2017 Project management 9 16 33 23 13 2 4 38 27 327
2017 Other services to the public 20 22 29 13 11 4 3 26 44 336
2017 None of the above 23 22 20 17 9 3 6 29 49 625
2014 Client contact centre 19 26 35 8 7 1 3 16 47 100
2014 Federal regulators 13 21 35 21 7 2 1 29 35 308
2014 Compliance, inspection and enforcement 14 19 29 28 9 1 1 37 34 423
2014 Communications or public affairs 12 17 30 24 10 1 6 37 31 120
2014 Access to information and privacy 21 26 39 14 0 0 0 14 46 15
2014 Security 23 16 24 21 13 1 1 35 40 89
2014 Science and technology 12 18 30 25 10 1 4 37 32 1084
2014 Library services 48 18 0 0 16 10 9 19 81 12
2014 Legal services 8 35 18 18 21 0 0 39 43 10
2014 Administration and operations 16 22 28 19 9 3 3 30 40 941
2014 Human resources 14 20 27 26 9 2 2 37 35 257
2014 Financial management 17 21 30 18 7 2 6 27 41 198
2014 Procurement 13 18 28 16 14 7 2 34 35 42
2014 Real property 10 28 26 21 13 1 1 34 39 163
2014 Materiel management 20 21 27 22 7 2 0 30 43 74
2014 Information management 17 16 28 23 13 1 3 37 34 122
2014 Information technology 15 16 21 28 12 5 2 44 33 197
2014 Internal audit 23 24 41 12 0 0 0 12 47 17
2014 Evaluation 5 19 32 43 0 0 0 43 24 18
2014 Other services to the public 16 25 27 17 9 2 3 27 44 543
2014 None of the above 16 22 26 19 10 2 5 31 41 841

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 15 34 25 12 8 3 41 20 76
2020 Federal regulators 20 25 35 18 2 0 0 20 45 315
2020 Compliance, inspection and enforcement 23 26 30 13 6 1 0 19 50 442
2020 Communications or public affairs 11 20 35 20 10 3 1 32 32 149
2020 Access to information and privacy 7 5 45 22 16 0 5 40 13 18
2020 Security 4 19 26 33 16 0 2 50 23 85
2020 Science and technology 19 25 31 14 7 2 2 23 45 1096
2020 Library services 9 17 38 14 22 0 0 36 26 15
2020 Administration and operations 13 21 36 18 9 2 1 28 35 1048
2020 Human resources 9 17 33 23 16 2 1 40 26 355
2020 Financial management 10 21 36 20 10 0 2 31 32 247
2020 Procurement 4 19 44 21 11 0 0 32 23 64
2020 Real property 9 26 39 16 9 1 1 25 35 172
2020 Materiel management 14 34 29 11 12 0 1 23 49 81
2020 Information management 10 31 29 18 11 1 1 30 41 110
2020 Information technology 14 17 38 17 9 4 0 27 33 242
2020 Internal audit 0 15 15 32 38 0 0 71 15 13
2020 Evaluation 11 20 22 26 18 4 0 46 32 27
2020 Data sciences 11 23 32 18 13 2 1 32 35 134
2020 Policy 11 21 35 20 11 2 0 32 32 336
2020 Project management 14 24 36 18 7 1 0 25 38 472
2020 Other services to the public 15 23 29 17 9 3 4 28 41 361
2020 None of the above 14 24 32 14 8 3 4 24 41 633
2019 Client contact centre 6 35 33 11 8 6 2 20 45 92
2019 Federal regulators 24 27 37 8 2 2 0 11 52 275
2019 Compliance, inspection and enforcement 22 29 24 15 7 1 1 23 52 392
2019 Communications or public affairs 13 24 33 17 11 1 1 29 38 149
2019 Access to information and privacy 0 0 43 21 28 8 0 54 0 14
2019 Security 5 13 30 22 23 6 0 48 19 100
2019 Science and technology 18 27 28 13 9 2 3 24 47 1088
2019 Legal services 0 37 32 14 8 0 9 24 41 13
2019 Administration and operations 13 26 34 16 9 2 1 26 39 935
2019 Human resources 12 20 39 17 10 1 1 27 32 296
2019 Financial management 10 18 39 21 9 2 1 31 29 225
2019 Procurement 17 8 34 27 10 4 0 38 27 43
2019 Real property 10 26 37 16 9 1 1 26 37 164
2019 Materiel management 15 22 33 15 15 0 0 30 37 83
2019 Information management 7 17 34 21 11 5 5 36 27 120
2019 Information technology 21 22 28 19 7 1 2 27 44 242
2019 Internal audit 10 21 38 21 10 0 0 32 31 19
2019 Evaluation 0 8 31 39 22 0 0 61 8 26
2019 Data sciences 14 22 29 19 12 3 1 32 38 132
2019 Policy 11 19 39 17 10 2 2 28 31 312
2019 Project management 16 28 31 16 6 2 1 22 46 371
2019 Other services to the public 13 23 29 18 11 3 4 31 38 460
2019 None of the above 14 25 26 17 10 4 4 30 42 679
2018 Client contact centre 12 39 25 15 7 1 2 23 52 98
2018 Federal regulators 17 31 32 13 6 2 1 19 48 296
2018 Compliance, inspection and enforcement 26 25 31 11 4 1 2 15 53 376
2018 Communications or public affairs 17 20 26 22 9 4 3 33 39 150
2018 Access to information and privacy 4 0 17 56 17 5 0 77 4 23
2018 Security 13 25 30 21 6 2 2 29 39 113
2018 Science and technology 18 27 31 12 7 2 2 20 48 1174
2018 Legal services 24 18 25 33 0 0 0 33 42 12
2018 Administration and operations 16 25 33 15 7 2 2 23 43 968
2018 Human resources 11 25 34 16 8 4 1 25 39 317
2018 Financial management 11 22 41 15 7 1 3 23 34 229
2018 Procurement 13 19 47 11 4 5 1 16 34 41
2018 Real property 14 21 36 13 12 2 1 26 37 175
2018 Materiel management 12 19 31 22 14 0 1 37 31 69
2018 Information management 11 23 30 19 10 4 2 31 36 128
2018 Information technology 18 24 31 17 8 2 0 26 43 257
2018 Internal audit 14 25 41 13 7 0 0 20 39 28
2018 Evaluation 8 18 42 23 4 3 3 28 27 35
2018 Data sciences 14 25 31 15 13 1 1 28 40 135
2018 Policy 12 23 36 20 6 2 1 27 36 273
2018 Project management 18 30 35 9 5 2 1 14 49 399
2018 Other services to the public 18 24 30 14 8 2 4 23 45 622
2018 None of the above 18 22 30 13 10 3 4 24 43 737
2017 Client contact centre 6 17 46 15 5 6 5 22 27 75
2017 Federal regulators 23 30 28 12 4 3 1 16 55 249
2017 Compliance, inspection and enforcement 24 25 27 16 6 1 1 23 50 360
2017 Communications or public affairs 15 24 34 13 6 1 6 21 42 149
2017 Access to information and privacy 0 7 64 10 15 0 5 26 7 20
2017 Security 11 9 29 35 8 3 5 47 22 72
2017 Science and technology 16 25 31 12 9 3 4 23 44 1133
2017 Library services 9 14 54 0 23 0 0 23 23 12
2017 Legal services 18 24 15 30 14 0 0 44 41 13
2017 Administration and operations 18 26 30 13 8 2 3 22 47 818
2017 Human resources 10 23 34 12 13 3 5 27 36 249
2017 Financial management 12 18 41 18 6 0 4 26 31 215
2017 Procurement 6 42 29 9 8 4 2 18 51 37
2017 Real property 11 30 34 9 12 1 3 22 43 139
2017 Materiel management 17 25 26 10 19 2 1 30 44 60
2017 Information management 10 24 41 10 8 4 3 19 37 104
2017 Information technology 27 26 26 9 5 3 4 15 57 214
2017 Internal audit 7 13 53 20 7 0 0 26 20 15
2017 Evaluation 18 18 26 17 17 0 3 36 37 24
2017 Data sciences 7 24 25 19 12 5 7 36 35 108
2017 Policy 13 22 38 17 6 2 2 24 37 238
2017 Project management 15 26 35 10 8 3 2 19 44 328
2017 Other services to the public 13 21 31 15 6 3 10 25 40 336
2017 None of the above 16 22 32 14 8 3 4 23 42 623
2014 Client contact centre 18 25 32 14 7 1 3 22 44 101
2014 Federal regulators 29 27 29 7 3 3 2 11 59 308
2014 Compliance, inspection and enforcement 35 27 24 9 3 2 0 12 63 424
2014 Communications or public affairs 16 29 33 12 6 1 3 19 47 120
2014 Access to information and privacy 0 38 41 8 6 0 6 15 41 15
2014 Security 24 17 27 19 7 4 2 27 44 90
2014 Science and technology 32 30 22 9 5 1 2 14 64 1083
2014 Library services 39 24 0 8 20 0 9 31 69 12
2014 Legal services 0 25 43 10 0 0 21 12 32 10
2014 Administration and operations 23 29 30 8 6 2 2 15 54 941
2014 Human resources 16 26 38 11 4 1 3 16 44 258
2014 Financial management 17 24 37 11 6 2 4 18 43 198
2014 Procurement 28 18 41 4 4 2 2 9 48 42
2014 Real property 26 35 30 3 3 1 1 6 63 163
2014 Materiel management 20 32 27 12 7 1 1 19 53 74
2014 Information management 19 22 29 19 7 3 2 27 43 122
2014 Information technology 32 30 25 8 2 1 2 10 64 197
2014 Internal audit 0 48 41 12 0 0 0 12 48 17
2014 Evaluation 5 27 33 30 5 0 0 35 33 18
2014 Other services to the public 16 26 31 13 7 3 4 21 45 545
2014 None of the above 27 21 23 12 9 3 5 22 52 842

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 8 44 28 9 1 1 38 17 76
2020 Federal regulators 9 17 38 27 9 0 0 36 26 315
2020 Compliance, inspection and enforcement 18 27 28 20 7 0 0 27 45 444
2020 Communications or public affairs 8 23 35 23 9 2 0 33 31 150
2020 Access to information and privacy 11 33 32 13 11 0 0 24 44 18
2020 Security 3 13 33 28 21 1 1 50 16 85
2020 Science and technology 6 19 39 27 9 0 0 36 25 1096
2020 Library services 0 13 36 34 17 0 0 51 13 15
2020 Administration and operations 5 18 37 26 12 0 1 39 23 1053
2020 Human resources 4 16 42 24 13 1 0 37 20 354
2020 Financial management 6 23 41 20 10 0 1 30 29 248
2020 Procurement 4 8 52 25 12 0 0 37 11 64
2020 Real property 4 9 35 35 17 0 1 52 13 171
2020 Materiel management 4 8 48 23 16 0 1 40 12 83
2020 Information management 8 11 42 22 17 1 0 39 19 111
2020 Information technology 3 7 31 38 20 0 1 59 10 243
2020 Internal audit 0 22 34 29 15 0 0 44 22 13
2020 Evaluation 0 24 47 11 18 0 0 29 24 27
2020 Data sciences 8 21 38 19 14 1 0 33 29 133
2020 Policy 3 18 38 30 10 0 1 40 21 336
2020 Project management 5 14 38 31 11 1 0 43 19 474
2020 Other services to the public 13 22 39 16 8 1 1 25 36 361
2020 None of the above 12 20 31 21 11 1 3 34 34 636
2019 Client contact centre 4 15 43 29 4 0 6 35 20 92
2019 Federal regulators 9 22 25 31 11 0 1 43 32 278
2019 Compliance, inspection and enforcement 19 25 27 18 9 1 1 27 45 395
2019 Communications or public affairs 13 21 31 20 15 0 0 36 34 150
2019 Access to information and privacy 0 15 49 36 0 0 0 36 15 14
2019 Security 7 10 30 30 19 3 0 51 18 98
2019 Science and technology 8 17 36 27 12 0 1 39 25 1089
2019 Legal services 14 19 53 0 15 0 0 15 33 15
2019 Administration and operations 7 17 36 24 15 0 1 39 24 935
2019 Human resources 4 14 37 29 14 2 0 44 19 295
2019 Financial management 8 17 34 27 11 1 1 39 26 223
2019 Procurement 4 22 28 23 22 2 0 46 26 43
2019 Real property 11 13 29 30 17 1 0 47 24 165
2019 Materiel management 5 14 33 23 25 0 0 48 19 84
2019 Information management 8 13 37 27 12 1 2 40 22 120
2019 Information technology 5 11 37 31 14 0 2 46 17 242
2019 Internal audit 5 20 23 32 15 5 0 49 27 19
2019 Evaluation 0 15 33 26 25 0 0 51 15 26
2019 Data sciences 9 16 33 25 14 1 2 40 26 132
2019 Policy 7 13 35 29 14 1 1 44 20 313
2019 Project management 5 16 33 33 11 2 1 45 22 371
2019 Other services to the public 12 19 32 24 10 1 2 35 32 461
2019 None of the above 9 16 34 24 14 1 1 39 26 679
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 35 16 11 7 2 2 65 19 77
2020 Federal regulators 24 34 16 10 5 8 4 65 17 314
2020 Compliance, inspection and enforcement 22 35 19 10 9 3 2 60 19 442
2020 Communications or public affairs 30 31 10 10 7 7 5 69 19 150
2020 Access to information and privacy 35 21 16 11 12 0 5 59 24 18
2020 Security 28 25 19 11 14 0 4 55 26 85
2020 Science and technology 24 30 18 13 7 6 3 59 21 1095
2020 Library services 34 18 35 9 4 0 0 52 13 15
2020 Administration and operations 29 32 17 8 6 4 3 66 15 1055
2020 Human resources 37 30 14 5 8 4 2 72 14 356
2020 Financial management 30 31 14 7 7 5 6 69 16 250
2020 Procurement 37 24 11 20 3 1 2 64 24 63
2020 Real property 33 28 20 9 4 3 3 65 14 172
2020 Materiel management 26 29 15 10 13 3 3 60 25 83
2020 Information management 32 28 26 3 6 2 4 63 10 112
2020 Information technology 32 30 18 7 2 7 5 70 10 242
2020 Internal audit 39 15 7 15 7 9 7 65 26 13
2020 Evaluation 22 33 15 13 0 17 0 67 16 27
2020 Data sciences 23 28 18 11 6 9 6 59 20 134
2020 Policy 33 28 14 7 5 9 4 70 14 336
2020 Project management 31 32 15 9 5 4 3 68 15 474
2020 Other services to the public 18 40 19 12 8 1 2 60 21 360
2020 None of the above 19 31 22 13 9 4 2 54 23 635
2019 Client contact centre 16 39 22 14 9 0 0 55 23 92
2019 Federal regulators 26 35 12 12 9 5 1 65 22 276
2019 Compliance, inspection and enforcement 28 32 17 12 7 2 2 63 20 394
2019 Communications or public affairs 32 30 10 16 10 1 2 64 26 151
2019 Access to information and privacy 23 55 7 7 7 0 0 78 15 13
2019 Security 39 23 18 8 11 1 1 63 19 100
2019 Science and technology 24 32 15 13 8 5 2 60 23 1087
2019 Legal services 19 14 21 12 20 0 15 39 37 15
2019 Administration and operations 28 32 16 11 7 4 2 64 19 935
2019 Human resources 37 29 15 7 5 4 4 71 12 296
2019 Financial management 31 33 14 10 7 3 2 68 18 226
2019 Procurement 35 27 15 20 2 0 0 62 22 43
2019 Real property 34 27 16 11 5 2 4 65 17 165
2019 Materiel management 28 43 9 9 6 3 4 76 15 83
2019 Information management 30 29 16 8 9 3 5 64 19 121
2019 Information technology 35 30 15 6 6 5 3 71 13 241
2019 Internal audit 37 12 16 20 10 5 0 52 32 19
2019 Evaluation 44 19 7 17 0 7 8 73 19 26
2019 Data sciences 26 37 16 10 3 6 2 68 14 132
2019 Policy 35 25 12 9 5 8 7 70 16 311
2019 Project management 29 33 14 9 8 4 3 66 19 372
2019 Other services to the public 27 37 14 11 8 3 1 66 19 461
2019 None of the above 25 37 18 9 7 2 2 65 17 682
2018 Client contact centre 18 35 22 11 10 3 1 55 22 100
2018 Federal regulators 23 37 15 11 6 5 3 65 19 295
2018 Compliance, inspection and enforcement 17 40 16 12 10 3 1 60 23 376
2018 Communications or public affairs 19 29 20 15 11 4 1 51 28 151
2018 Access to information and privacy 43 22 21 4 0 9 0 72 5 23
2018 Security 21 41 17 9 9 3 0 64 19 112
2018 Science and technology 17 37 19 11 7 6 3 59 20 1174
2018 Library services 46 45 0 10 0 0 0 90 10 13
2018 Administration and operations 24 32 17 12 9 4 2 60 22 973
2018 Human resources 30 32 15 9 5 6 3 69 15 315
2018 Financial management 22 32 19 12 7 5 4 59 20 230
2018 Procurement 22 41 17 8 0 2 10 72 9 42
2018 Real property 22 38 15 9 10 4 1 64 20 176
2018 Materiel management 24 37 6 14 9 6 3 68 25 70
2018 Information management 25 32 16 11 6 5 5 63 19 128
2018 Information technology 21 38 18 6 6 6 6 67 13 256
2018 Internal audit 17 35 24 10 7 8 0 56 18 29
2018 Evaluation 25 26 23 4 7 9 8 60 12 34
2018 Data sciences 17 37 20 10 4 6 6 61 16 137
2018 Policy 30 32 15 11 6 5 2 66 18 273
2018 Project management 22 35 19 10 6 4 4 62 17 399
2018 Other services to the public 17 37 18 14 11 2 1 56 25 620
2018 None of the above 16 41 21 9 9 3 1 59 19 749
2017 Client contact centre 25 34 17 5 11 4 3 64 17 76
2017 Federal regulators 28 32 12 8 12 5 2 65 22 250
2017 Compliance, inspection and enforcement 26 27 19 9 16 3 2 55 26 364
2017 Communications or public affairs 28 29 14 12 10 4 3 61 24 150
2017 Access to information and privacy 39 42 5 10 0 0 5 85 10 20
2017 Security 25 25 15 22 9 2 3 52 32 72
2017 Science and technology 24 34 14 12 9 5 3 63 22 1132
2017 Library services 30 49 7 7 0 0 7 85 8 12
2017 Legal services 36 0 7 15 25 18 0 44 48 13
2017 Administration and operations 27 28 18 13 8 3 3 59 23 819
2017 Human resources 34 32 14 7 3 4 4 73 12 249
2017 Financial management 29 30 14 12 10 1 4 62 23 215
2017 Procurement 16 24 37 20 2 0 2 40 22 37
2017 Real property 34 28 12 12 9 1 3 66 22 139
2017 Materiel management 25 38 7 10 10 6 2 69 23 60
2017 Information management 26 25 19 8 6 8 7 62 16 105
2017 Information technology 28 28 18 9 7 6 4 62 18 213
2017 Internal audit 40 7 7 20 13 0 13 54 39 15
2017 Evaluation 21 28 4 7 23 7 10 60 36 24
2017 Data sciences 29 30 13 8 5 8 6 69 15 108
2017 Policy 31 32 10 8 5 10 4 73 15 238
2017 Project management 28 38 12 9 4 4 5 73 15 328
2017 Other services to the public 27 35 18 9 8 3 1 65 17 336
2017 None of the above 21 29 16 14 13 4 3 54 29 631
2014 Client contact centre 13 41 22 9 9 2 3 57 20 100
2014 Federal regulators 32 34 12 10 7 4 2 69 18 307
2014 Compliance, inspection and enforcement 28 35 11 14 10 1 1 64 25 425
2014 Communications or public affairs 23 43 7 14 7 3 3 70 23 120
2014 Access to information and privacy 19 22 27 26 6 0 0 41 32 15
2014 Security 17 42 17 14 5 1 3 62 20 93
2014 Science and technology 27 36 15 9 8 4 2 66 18 1086
2014 Library services 18 23 16 24 0 0 19 51 30 12
2014 Legal services 47 8 10 0 35 0 0 55 35 10
2014 Administration and operations 29 36 13 9 7 3 3 69 17 941
2014 Human resources 29 32 15 11 8 3 2 64 20 260
2014 Financial management 35 30 16 6 9 2 1 67 16 200
2014 Procurement 26 35 21 7 11 0 0 61 18 42
2014 Real property 29 31 12 12 11 1 3 63 24 163
2014 Materiel management 26 32 10 19 6 5 2 62 27 74
2014 Information management 25 37 12 10 6 5 4 69 18 123
2014 Information technology 24 28 24 7 8 5 4 58 16 197
2014 Internal audit 18 29 24 5 19 0 6 49 26 17
2014 Evaluation 37 49 0 8 0 0 6 92 8 18
2014 Other services to the public 25 38 16 11 7 1 1 65 18 547
2014 None of the above 25 34 15 11 9 3 2 63 21 847

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 32 11 8 7 0 0 74 15 77
2020 Federal regulators 52 30 5 10 3 0 0 82 13 313
2020 Compliance, inspection and enforcement 45 32 8 9 6 0 0 77 15 443
2020 Communications or public affairs 54 25 4 12 4 2 0 80 16 149
2020 Access to information and privacy 51 27 11 7 5 0 0 77 12 18
2020 Security 46 33 5 11 1 2 2 82 12 85
2020 Science and technology 43 30 7 13 6 1 0 74 19 1095
2020 Library services 44 17 17 9 13 0 0 61 22 15
2020 Administration and operations 49 31 8 8 4 1 0 80 11 1048
2020 Human resources 59 24 4 6 6 1 0 83 13 354
2020 Financial management 51 27 9 7 6 1 0 79 12 249
2020 Procurement 47 22 16 14 1 0 0 69 15 64
2020 Real property 47 31 9 8 4 0 0 78 12 171
2020 Materiel management 45 31 9 9 6 0 0 76 15 83
2020 Information management 45 20 19 11 4 2 0 65 15 112
2020 Information technology 56 28 6 7 2 1 0 85 9 243
2020 Internal audit 78 7 7 8 0 0 0 85 8 13
2020 Evaluation 59 21 7 5 8 0 0 80 13 27
2020 Data sciences 50 23 8 13 4 1 0 74 18 134
2020 Policy 60 21 6 8 5 0 0 81 12 337
2020 Project management 51 30 8 7 3 1 0 82 10 473
2020 Other services to the public 34 38 10 8 8 0 1 74 16 360
2020 None of the above 34 34 13 9 9 0 1 69 18 636
2019 Client contact centre 38 43 8 10 1 0 0 81 11 92
2019 Federal regulators 45 32 6 10 7 0 0 77 17 277
2019 Compliance, inspection and enforcement 47 30 8 9 6 1 0 78 14 395
2019 Communications or public affairs 49 25 9 7 10 0 0 74 17 151
2019 Access to information and privacy 62 7 8 22 0 0 0 70 22 13
2019 Security 51 33 8 2 6 1 0 84 8 100
2019 Science and technology 42 28 11 12 6 1 0 71 18 1087
2019 Legal services 26 14 21 19 20 0 0 40 40 15
2019 Administration and operations 45 30 10 9 5 1 0 76 14 935
2019 Human resources 55 28 6 7 3 1 0 84 9 295
2019 Financial management 49 29 5 12 4 0 0 79 16 226
2019 Procurement 50 16 4 25 4 2 0 67 29 42
2019 Real property 44 30 11 8 4 2 0 76 13 165
2019 Materiel management 50 31 9 7 3 0 0 81 10 84
2019 Information management 39 27 13 13 6 2 0 67 19 120
2019 Information technology 50 32 6 8 3 0 0 83 11 239
2019 Internal audit 32 33 5 25 5 0 0 65 30 19
2019 Evaluation 51 26 7 12 4 0 0 77 17 26
2019 Data sciences 38 36 12 7 7 0 0 73 14 131
2019 Policy 55 27 6 6 5 1 0 83 11 313
2019 Project management 45 32 8 10 5 1 0 77 15 372
2019 Other services to the public 40 34 10 10 5 1 0 75 15 461
2019 None of the above 39 34 11 10 6 0 0 73 16 681
2018 Client contact centre 42 33 13 8 3 1 0 76 11 101
2018 Federal regulators 46 30 6 14 3 1 0 77 17 294
2018 Compliance, inspection and enforcement 38 34 10 10 8 0 1 72 18 375
2018 Communications or public affairs 39 31 10 13 5 2 0 71 19 150
2018 Access to information and privacy 60 26 4 4 0 5 0 91 5 23
2018 Security 30 40 14 8 8 1 0 70 16 111
2018 Science and technology 36 35 12 10 6 1 0 72 16 1173
2018 Library services 46 48 0 6 0 0 0 94 6 13
2018 Administration and operations 44 32 7 11 6 0 0 76 17 970
2018 Human resources 50 32 5 8 4 1 0 83 12 316
2018 Financial management 44 31 11 8 4 2 0 76 12 231
2018 Procurement 37 38 9 11 4 0 0 75 15 42
2018 Real property 39 33 5 12 8 2 0 74 21 175
2018 Materiel management 44 29 2 18 7 0 0 73 25 70
2018 Information management 37 34 10 12 5 2 0 72 18 128
2018 Information technology 45 34 9 6 6 1 0 79 12 255
2018 Internal audit 34 35 10 10 7 4 0 73 17 29
2018 Evaluation 42 33 7 11 7 0 0 75 18 34
2018 Data sciences 39 41 7 6 5 1 0 81 11 137
2018 Policy 49 30 7 8 6 0 0 80 14 272
2018 Project management 41 34 8 9 6 0 1 76 15 399
2018 Other services to the public 32 35 10 13 8 0 0 68 22 621
2018 None of the above 32 37 11 11 8 1 1 70 19 749
2017 Client contact centre 47 34 8 2 7 0 0 82 10 76
2017 Federal regulators 41 31 9 11 8 0 0 72 19 250
2017 Compliance, inspection and enforcement 43 28 9 10 10 0 0 71 20 363
2017 Communications or public affairs 37 33 11 12 7 0 1 71 18 149
2017 Access to information and privacy 58 33 0 10 0 0 0 90 10 20
2017 Security 49 16 22 7 6 0 0 64 13 72
2017 Science and technology 40 32 9 10 7 1 0 73 18 1132
2017 Library services 70 21 0 9 0 0 0 91 9 12
2017 Legal services 28 26 7 7 32 0 0 54 39 13
2017 Administration and operations 38 35 9 12 5 1 0 73 18 821
2017 Human resources 51 30 7 6 4 1 0 82 10 249
2017 Financial management 49 27 8 8 8 0 0 76 16 214
2017 Procurement 24 22 41 13 0 0 0 46 13 37
2017 Real property 37 31 7 15 8 0 1 69 23 140
2017 Materiel management 43 28 8 11 6 1 2 74 18 59
2017 Information management 44 27 13 9 4 2 1 73 14 105
2017 Information technology 48 24 14 8 6 1 0 72 14 210
2017 Internal audit 54 20 0 13 13 0 0 73 27 15
2017 Evaluation 42 35 0 5 18 0 0 77 23 24
2017 Data sciences 43 28 12 10 5 1 1 72 15 108
2017 Policy 55 22 11 7 4 1 0 78 11 238
2017 Project management 45 34 9 5 5 1 0 81 10 327
2017 Other services to the public 36 35 7 12 9 1 0 71 22 335
2017 None of the above 36 28 13 10 10 1 2 66 21 629
2014 Client contact centre 23 48 12 10 6 1 0 71 16 101
2014 Federal regulators 45 28 9 9 8 1 0 73 17 308
2014 Compliance, inspection and enforcement 41 30 9 12 8 0 0 71 20 425
2014 Communications or public affairs 41 35 5 12 6 1 0 76 18 120
2014 Access to information and privacy 19 48 8 19 6 0 0 67 25 15
2014 Security 36 40 16 5 4 0 0 76 8 92
2014 Science and technology 37 34 10 12 6 1 0 72 18 1086
2014 Library services 44 40 7 0 8 0 0 84 8 12
2014 Legal services 47 0 10 8 35 0 0 47 43 10
2014 Administration and operations 43 31 10 9 5 1 0 75 15 940
2014 Human resources 47 30 7 8 7 1 0 77 16 260
2014 Financial management 51 31 7 6 4 0 0 82 11 200
2014 Procurement 31 40 11 11 6 0 0 71 18 42
2014 Real property 40 27 8 15 10 0 0 67 25 163
2014 Materiel management 38 25 12 18 6 1 0 63 25 74
2014 Information management 37 40 9 7 6 1 0 78 13 123
2014 Information technology 38 37 11 7 7 0 0 75 14 197
2014 Internal audit 17 41 18 12 12 0 0 58 24 17
2014 Evaluation 48 41 11 0 0 0 0 89 0 18
2014 Other services to the public 35 35 11 11 7 0 1 71 18 546
2014 None of the above 37 29 11 12 8 0 2 67 21 847

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 42 18 4 6 0 0 71 10 77
2020 Federal regulators 61 27 5 5 2 0 0 88 7 315
2020 Compliance, inspection and enforcement 49 36 6 7 3 0 0 84 10 441
2020 Communications or public affairs 55 26 5 8 5 2 0 82 13 148
2020 Access to information and privacy 50 32 0 0 12 0 5 87 13 18
2020 Security 41 29 14 13 1 2 0 71 14 84
2020 Science and technology 50 33 8 6 3 0 0 83 9 1092
2020 Library services 56 31 0 13 0 0 0 87 13 15
2020 Administration and operations 54 32 7 5 2 0 0 86 7 1048
2020 Human resources 64 25 5 2 4 0 0 89 6 353
2020 Financial management 54 32 5 8 1 0 0 87 9 245
2020 Procurement 57 25 4 14 0 0 0 82 14 64
2020 Real property 49 39 6 3 3 0 0 87 6 172
2020 Materiel management 52 28 8 10 2 0 0 80 12 83
2020 Information management 55 37 3 2 3 0 0 92 5 112
2020 Information technology 61 30 6 2 1 0 0 91 3 242
2020 Internal audit 60 40 0 0 0 0 0 100 0 13
2020 Evaluation 65 18 17 0 0 0 0 83 0 27
2020 Data sciences 53 24 8 14 1 0 0 77 15 133
2020 Policy 68 22 3 4 3 0 0 91 6 335
2020 Project management 59 29 5 5 1 0 0 88 6 473
2020 Other services to the public 35 43 9 8 5 0 0 78 13 361
2020 None of the above 38 38 11 10 3 0 0 76 14 629
2019 Client contact centre 34 44 12 10 1 0 0 78 11 91
2019 Federal regulators 46 39 5 6 4 0 0 86 10 278
2019 Compliance, inspection and enforcement 48 34 8 9 2 0 0 82 10 394
2019 Communications or public affairs 51 25 8 13 2 0 0 76 16 150
2019 Access to information and privacy 62 30 0 7 0 0 0 93 7 13
2019 Security 49 34 8 3 6 0 0 83 9 100
2019 Science and technology 46 32 9 9 3 0 0 79 12 1082
2019 Legal services 32 40 14 0 14 0 0 73 14 15
2019 Administration and operations 49 32 7 7 4 0 0 82 11 933
2019 Human resources 59 29 3 7 2 0 0 88 8 295
2019 Financial management 48 33 7 7 4 0 0 81 11 226
2019 Procurement 55 19 15 10 0 0 0 74 10 43
2019 Real property 47 37 7 7 2 0 0 84 9 164
2019 Materiel management 40 46 5 5 4 0 0 87 8 84
2019 Information management 49 29 3 12 6 1 0 79 18 121
2019 Information technology 54 33 5 6 3 0 0 87 9 238
2019 Internal audit 47 27 16 10 0 0 0 74 10 19
2019 Evaluation 48 36 3 13 0 0 0 83 13 26
2019 Data sciences 47 35 6 9 3 0 1 82 12 131
2019 Policy 65 23 3 6 2 0 0 88 9 313
2019 Project management 52 31 7 6 3 0 0 84 9 369
2019 Other services to the public 36 43 8 9 4 0 0 79 13 459
2019 None of the above 41 39 12 5 3 0 0 80 8 679
2018 Client contact centre 38 44 9 5 3 1 1 83 8 101
2018 Federal regulators 53 36 4 5 1 0 0 89 7 295
2018 Compliance, inspection and enforcement 43 42 5 6 3 0 0 85 9 374
2018 Communications or public affairs 44 36 10 7 3 0 0 80 10 151
2018 Access to information and privacy 77 13 4 0 0 5 0 95 0 23
2018 Security 39 41 9 9 2 0 0 80 11 112
2018 Science and technology 44 39 7 7 2 0 0 84 9 1171
2018 Library services 75 15 10 0 0 0 0 90 0 13
2018 Administration and operations 45 36 7 8 4 0 0 81 12 970
2018 Human resources 59 29 5 4 2 0 0 89 6 316
2018 Financial management 43 38 8 6 3 1 0 82 9 230
2018 Procurement 41 38 16 4 2 0 0 79 6 42
2018 Real property 43 36 7 10 3 0 0 79 14 176
2018 Materiel management 47 26 13 9 4 0 0 73 14 70
2018 Information management 43 39 8 8 1 1 0 83 8 128
2018 Information technology 48 37 7 6 2 0 0 85 7 256
2018 Internal audit 33 43 14 3 7 0 0 76 10 29
2018 Evaluation 56 31 0 4 10 0 0 87 13 34
2018 Data sciences 51 35 4 8 2 1 0 86 10 137
2018 Policy 52 37 4 4 3 0 0 89 7 272
2018 Project management 48 37 8 5 1 0 1 86 6 400
2018 Other services to the public 34 42 11 9 4 0 0 77 13 620
2018 None of the above 34 42 11 8 4 0 1 76 13 747
2017 Client contact centre 48 30 13 3 5 0 0 78 8 76
2017 Federal regulators 46 37 6 7 4 0 0 83 11 248
2017 Compliance, inspection and enforcement 37 36 8 9 10 0 0 73 18 363
2017 Communications or public affairs 44 36 7 9 3 0 1 80 13 150
2017 Access to information and privacy 73 22 0 5 0 0 0 95 5 20
2017 Security 33 51 8 7 1 0 0 84 8 72
2017 Science and technology 42 41 6 6 4 0 0 84 10 1133
2017 Library services 77 16 7 0 0 0 0 93 0 12
2017 Legal services 38 30 7 16 8 0 0 68 25 13
2017 Administration and operations 45 34 9 7 5 0 0 79 12 817
2017 Human resources 52 39 4 4 0 0 0 91 5 249
2017 Financial management 40 37 11 8 5 0 0 76 12 213
2017 Procurement 19 59 7 13 2 0 0 78 14 37
2017 Real property 42 36 6 15 1 0 0 78 16 139
2017 Materiel management 35 37 13 4 9 0 2 74 13 60
2017 Information management 48 32 10 5 4 1 1 82 9 104
2017 Information technology 42 41 8 5 4 0 0 84 9 213
2017 Internal audit 47 40 7 0 7 0 0 87 7 15
2017 Evaluation 42 28 4 26 0 0 0 70 26 24
2017 Data sciences 43 42 6 6 2 0 1 85 8 108
2017 Policy 54 30 9 4 3 1 0 85 6 238
2017 Project management 54 34 6 4 1 0 0 88 6 328
2017 Other services to the public 29 46 13 8 3 0 1 76 11 336
2017 None of the above 31 42 9 13 4 0 0 73 18 628
2014 Client contact centre 20 64 8 6 1 0 0 84 8 101
2014 Federal regulators 46 39 7 4 4 0 0 85 7 308
2014 Compliance, inspection and enforcement 38 38 10 9 5 0 0 76 13 425
2014 Communications or public affairs 30 46 9 13 1 0 0 76 15 120
2014 Access to information and privacy 25 37 6 32 0 0 0 62 32 15
2014 Security 37 42 11 10 1 0 0 79 11 93
2014 Science and technology 39 44 7 7 2 0 0 83 10 1085
2014 Library services 60 40 0 0 0 0 0 100 0 12
2014 Legal services 57 0 10 18 16 0 0 57 34 10
2014 Administration and operations 41 40 9 7 3 0 0 81 10 942
2014 Human resources 42 43 5 7 3 0 0 85 10 260
2014 Financial management 45 38 7 7 3 0 0 83 10 200
2014 Procurement 33 52 4 9 2 0 0 85 12 42
2014 Real property 34 39 14 10 4 0 0 72 14 163
2014 Materiel management 33 45 9 11 2 0 0 77 13 73
2014 Information management 43 44 7 5 1 1 0 88 5 123
2014 Information technology 38 40 9 9 3 1 0 79 12 196
2014 Internal audit 23 40 6 19 12 0 0 64 30 17
2014 Evaluation 42 58 0 0 0 0 0 100 0 18
2014 Other services to the public 28 47 14 7 4 0 0 75 11 547
2014 None of the above 34 40 14 7 4 0 0 74 12 848

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 47 11 5 6 0 0 78 11 77
2020 Federal regulators 57 32 6 4 2 0 0 88 6 312
2020 Compliance, inspection and enforcement 42 39 10 7 2 0 0 82 9 438
2020 Communications or public affairs 57 23 8 6 4 2 0 82 11 150
2020 Access to information and privacy 51 39 0 5 0 5 0 94 6 18
2020 Security 40 37 14 9 0 0 0 77 9 84
2020 Science and technology 44 39 9 6 1 1 0 83 7 1087
2020 Library services 44 30 9 9 9 0 0 74 17 15
2020 Administration and operations 45 39 10 3 2 1 0 85 5 1043
2020 Human resources 56 29 8 2 4 1 1 86 6 352
2020 Financial management 51 31 10 5 2 1 0 83 8 246
2020 Procurement 49 27 8 15 0 1 0 76 15 64
2020 Real property 46 37 11 2 3 0 1 84 5 171
2020 Materiel management 43 24 21 7 5 0 0 68 11 83
2020 Information management 45 36 12 5 2 0 0 81 7 112
2020 Information technology 49 39 7 2 1 1 0 89 4 240
2020 Internal audit 68 17 8 7 0 0 0 85 7 13
2020 Evaluation 51 32 13 3 0 0 0 83 3 27
2020 Data sciences 45 42 7 4 3 0 0 86 7 132
2020 Policy 60 27 8 3 1 0 0 88 4 337
2020 Project management 50 38 7 3 0 1 0 89 4 474
2020 Other services to the public 31 48 11 5 4 0 1 80 9 356
2020 None of the above 32 42 14 7 4 0 0 75 11 631
2019 Client contact centre 26 34 24 13 2 1 0 61 15 92
2019 Federal regulators 41 36 12 9 1 0 0 78 10 278
2019 Compliance, inspection and enforcement 39 43 9 6 2 1 0 83 8 393
2019 Communications or public affairs 43 37 13 3 3 2 0 81 6 151
2019 Access to information and privacy 70 23 7 0 0 0 0 93 0 13
2019 Security 40 35 15 6 4 0 0 74 11 100
2019 Science and technology 43 38 10 5 2 1 0 82 8 1088
2019 Legal services 19 27 34 0 20 0 0 46 20 15
2019 Administration and operations 41 38 11 6 3 1 0 81 8 937
2019 Human resources 55 31 9 3 1 0 0 87 4 296
2019 Financial management 42 38 12 4 3 0 0 80 7 226
2019 Procurement 45 35 16 4 0 0 0 80 4 43
2019 Real property 42 43 9 5 1 0 0 85 6 166
2019 Materiel management 45 38 11 3 3 0 0 83 6 84
2019 Information management 33 38 17 5 4 3 0 74 9 121
2019 Information technology 43 40 10 4 3 0 0 83 7 240
2019 Internal audit 47 38 5 5 5 0 0 85 10 19
2019 Evaluation 48 40 8 0 0 5 0 92 0 26
2019 Data sciences 42 38 11 6 2 1 0 81 8 131
2019 Policy 57 31 7 3 1 0 0 88 4 312
2019 Project management 46 40 8 5 2 0 0 86 7 372
2019 Other services to the public 32 46 14 5 4 0 0 78 8 461
2019 None of the above 32 45 14 7 2 1 0 77 9 680
2018 Client contact centre 26 49 14 9 1 0 1 76 10 101
2018 Federal regulators 46 37 8 5 3 1 0 83 8 294
2018 Compliance, inspection and enforcement 33 48 11 4 3 0 1 82 7 374
2018 Communications or public affairs 38 42 11 7 2 0 0 80 8 151
2018 Access to information and privacy 82 9 0 4 0 5 0 95 5 23
2018 Security 36 41 11 9 3 0 0 77 12 112
2018 Science and technology 38 42 11 6 2 1 0 81 8 1177
2018 Library services 46 35 10 10 0 0 0 81 10 13
2018 Administration and operations 39 39 13 6 2 1 0 79 8 973
2018 Human resources 50 36 7 4 3 0 0 87 6 314
2018 Financial management 38 43 13 2 2 2 0 83 4 230
2018 Procurement 30 61 7 0 0 2 0 93 0 42
2018 Real property 40 40 12 5 2 0 0 81 7 177
2018 Materiel management 36 35 14 6 6 4 0 74 12 70
2018 Information management 33 43 12 5 4 3 0 79 9 128
2018 Information technology 41 42 9 7 1 0 0 83 8 255
2018 Internal audit 47 41 3 3 7 0 0 87 10 29
2018 Evaluation 50 32 18 0 0 0 0 82 0 34
2018 Data sciences 41 42 12 3 1 1 0 84 4 137
2018 Policy 50 37 8 3 2 0 0 88 5 272
2018 Project management 40 44 9 4 2 1 0 85 6 398
2018 Other services to the public 28 48 12 6 4 1 0 77 10 621
2018 None of the above 29 44 16 6 5 1 0 73 11 748

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 31 5 7 7 2 2 80 15 77
2020 Federal regulators 64 19 8 2 3 4 0 86 6 314
2020 Compliance, inspection and enforcement 59 21 8 4 4 2 2 84 8 444
2020 Communications or public affairs 56 23 6 3 6 3 4 84 10 150
2020 Access to information and privacy 45 11 28 0 0 5 11 67 0 18
2020 Security 61 21 6 6 3 2 1 84 10 85
2020 Science and technology 54 25 8 3 2 5 3 86 5 1094
2020 Library services 48 9 14 17 0 0 13 65 20 15
2020 Administration and operations 58 23 9 2 2 3 2 86 5 1052
2020 Human resources 60 18 9 2 4 4 3 84 6 356
2020 Financial management 51 24 10 4 4 4 3 80 9 247
2020 Procurement 52 20 8 0 10 7 4 80 11 64
2020 Real property 59 22 9 2 1 6 1 87 3 171
2020 Materiel management 51 27 16 1 1 3 1 82 2 83
2020 Information management 54 17 18 0 1 8 3 79 1 111
2020 Information technology 54 20 9 2 2 6 6 84 5 243
2020 Internal audit 78 8 0 0 0 0 15 100 0 13
2020 Evaluation 58 18 13 0 0 4 7 85 0 27
2020 Data sciences 48 26 9 4 3 7 2 81 9 134
2020 Policy 58 21 10 3 3 2 3 83 6 337
2020 Project management 57 25 7 4 2 3 2 86 6 475
2020 Other services to the public 45 30 10 4 4 2 4 80 9 361
2020 None of the above 45 25 13 7 5 4 1 74 13 634
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 43 15 3 2 1 1 79 5 77
2020 Federal regulators 60 22 11 5 1 0 0 83 7 315
2020 Compliance, inspection and enforcement 55 30 10 4 2 0 0 85 5 443
2020 Communications or public affairs 63 20 10 4 1 2 1 85 5 150
2020 Access to information and privacy 61 11 17 5 0 0 5 76 6 18
2020 Security 41 36 13 6 1 3 0 79 8 84
2020 Science and technology 50 28 13 6 3 0 2 79 8 1094
2020 Library services 30 48 9 9 4 0 0 78 13 15
2020 Administration and operations 51 28 13 3 2 1 1 81 6 1051
2020 Human resources 55 22 13 3 6 1 2 79 8 354
2020 Financial management 58 26 8 4 3 1 0 85 7 249
2020 Procurement 53 24 19 2 0 0 1 78 2 64
2020 Real property 61 22 10 4 2 0 0 84 5 172
2020 Materiel management 50 25 12 4 6 0 3 77 10 83
2020 Information management 52 28 13 1 4 1 1 82 5 112
2020 Information technology 53 29 12 3 1 1 2 84 3 243
2020 Internal audit 60 25 15 0 0 0 0 85 0 13
2020 Evaluation 58 27 4 5 3 0 4 88 8 27
2020 Data sciences 55 22 11 5 4 0 3 79 9 134
2020 Policy 62 22 8 4 3 0 1 84 8 337
2020 Project management 61 24 10 2 1 1 0 86 3 476
2020 Other services to the public 33 28 19 8 3 0 9 67 12 362
2020 None of the above 35 26 19 7 4 2 6 67 13 635
2019 Client contact centre 28 42 18 5 1 4 2 75 6 91
2019 Federal regulators 49 30 10 6 1 1 1 82 8 277
2019 Compliance, inspection and enforcement 47 30 13 5 2 0 1 79 8 395
2019 Communications or public affairs 50 25 7 5 5 2 4 81 12 151
2019 Access to information and privacy 57 14 23 7 0 0 0 70 7 14
2019 Security 39 34 12 4 1 3 7 81 5 100
2019 Science and technology 45 29 15 5 3 1 2 76 8 1087
2019 Legal services 24 48 8 0 20 0 0 72 20 15
2019 Administration and operations 49 28 12 4 3 1 3 80 7 936
2019 Human resources 53 29 9 3 2 0 3 85 6 296
2019 Financial management 54 28 11 3 3 0 0 82 6 226
2019 Procurement 39 15 40 4 0 0 2 56 4 41
2019 Real property 55 25 10 3 4 2 1 83 7 166
2019 Materiel management 48 32 15 2 3 0 1 80 5 84
2019 Information management 50 29 10 7 1 1 1 81 9 120
2019 Information technology 50 30 13 3 2 0 2 81 6 239
2019 Internal audit 42 38 15 0 0 0 5 84 0 19
2019 Evaluation 55 27 11 3 3 0 0 82 7 26
2019 Data sciences 47 28 15 5 3 1 1 76 8 132
2019 Policy 63 21 9 4 1 1 0 86 5 313
2019 Project management 53 31 9 4 1 1 2 86 5 373
2019 Other services to the public 35 32 17 4 4 1 8 73 9 461
2019 None of the above 39 28 20 4 3 1 5 71 8 684

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 32 16 11 3 0 0 70 14 77
2020 Federal regulators 51 28 10 7 4 0 0 79 10 314
2020 Compliance, inspection and enforcement 44 32 12 7 5 0 0 77 12 444
2020 Communications or public affairs 51 26 7 13 1 2 0 78 14 149
2020 Access to information and privacy 72 21 7 0 0 0 0 93 0 18
2020 Security 37 30 11 8 14 0 0 67 22 84
2020 Science and technology 37 35 14 8 4 0 0 73 13 1095
2020 Library services 53 17 4 9 17 0 0 70 26 15
2020 Administration and operations 47 29 10 9 4 0 0 77 13 1054
2020 Human resources 51 28 8 6 6 1 0 80 12 354
2020 Financial management 49 28 9 9 4 1 0 78 13 248
2020 Procurement 52 23 12 13 1 0 0 74 14 64
2020 Real property 43 28 15 10 4 0 1 71 14 172
2020 Materiel management 44 29 7 13 6 2 0 74 19 83
2020 Information management 47 25 10 9 4 5 1 76 14 112
2020 Information technology 48 27 14 6 3 1 1 77 9 242
2020 Internal audit 46 32 15 0 7 0 0 78 7 13
2020 Evaluation 59 17 4 10 3 7 0 82 14 27
2020 Data sciences 49 29 6 8 6 0 1 79 15 134
2020 Policy 51 30 9 6 3 0 0 81 10 336
2020 Project management 51 31 8 8 3 0 0 82 10 475
2020 Other services to the public 35 32 14 10 8 1 0 68 18 361
2020 None of the above 33 29 16 12 8 0 1 63 21 636
2019 Client contact centre 32 39 16 7 5 1 0 72 12 91
2019 Federal regulators 39 32 14 9 5 1 0 72 14 278
2019 Compliance, inspection and enforcement 43 31 12 7 6 1 0 75 13 397
2019 Communications or public affairs 42 29 8 10 10 0 0 71 20 151
2019 Access to information and privacy 43 36 8 14 0 0 0 79 14 14
2019 Security 41 34 11 9 5 0 0 75 14 100
2019 Science and technology 36 36 13 9 6 0 0 72 15 1085
2019 Legal services 42 38 6 0 14 0 0 80 14 15
2019 Administration and operations 42 30 13 8 6 1 0 73 14 937
2019 Human resources 49 28 9 9 3 1 1 78 13 293
2019 Financial management 49 31 11 4 6 0 0 79 10 223
2019 Procurement 34 29 28 4 5 0 0 63 9 43
2019 Real property 44 30 11 7 7 1 0 74 14 165
2019 Materiel management 38 36 17 5 5 0 0 73 10 83
2019 Information management 44 30 10 7 9 0 0 74 16 119
2019 Information technology 41 38 9 7 4 0 1 79 11 241
2019 Internal audit 39 50 6 5 0 0 0 89 5 18
2019 Evaluation 52 26 11 11 0 0 0 78 11 26
2019 Data sciences 40 32 14 8 5 0 0 72 13 131
2019 Policy 52 26 11 7 3 1 0 79 10 311
2019 Project management 41 35 10 9 4 0 0 77 13 373
2019 Other services to the public 37 33 13 8 8 0 1 70 17 463
2019 None of the above 39 34 12 9 5 0 1 73 15 686
2018 Client contact centre 26 42 14 8 7 2 1 71 15 101
2018 Federal regulators 45 34 9 8 4 1 1 80 11 293
2018 Compliance, inspection and enforcement 38 36 10 9 6 0 1 75 15 374
2018 Communications or public affairs 37 28 15 11 7 0 2 66 18 151
2018 Access to information and privacy 69 18 9 0 0 5 0 91 0 23
2018 Security 31 43 14 6 6 0 0 73 12 112
2018 Science and technology 32 39 14 10 4 1 0 72 13 1173
2018 Library services 56 34 0 10 0 0 0 90 10 13
2018 Administration and operations 41 32 13 10 4 0 0 73 14 968
2018 Human resources 45 31 11 8 4 0 1 77 12 310
2018 Financial management 41 35 11 7 3 2 1 78 11 230
2018 Procurement 26 39 25 6 4 0 0 65 10 42
2018 Real property 47 33 9 5 4 1 0 81 10 175
2018 Materiel management 41 38 9 8 4 0 0 79 12 70
2018 Information management 42 32 14 9 3 0 0 73 12 127
2018 Information technology 36 39 11 9 3 1 1 77 12 254
2018 Internal audit 50 24 3 3 19 0 0 74 23 29
2018 Evaluation 53 29 9 6 4 0 0 82 9 35
2018 Data sciences 30 43 16 7 4 0 0 73 11 135
2018 Policy 42 37 9 8 4 0 0 79 12 273
2018 Project management 37 39 10 8 5 1 1 77 13 397
2018 Other services to the public 34 36 12 9 7 1 0 71 17 618
2018 None of the above 34 39 12 8 7 1 0 73 15 741
2017 Client contact centre 38 36 18 4 3 0 0 75 8 76
2017 Federal regulators 38 39 9 10 4 0 0 77 14 250
2017 Compliance, inspection and enforcement 34 39 12 10 6 0 0 72 16 364
2017 Communications or public affairs 36 31 14 14 5 0 0 67 19 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 29 33 20 10 9 0 0 62 19 72
2017 Science and technology 37 36 10 11 5 1 0 74 16 1135
2017 Library services 58 21 14 7 0 0 0 79 7 12
2017 Legal services 39 7 14 24 16 0 0 46 40 13
2017 Administration and operations 42 36 10 8 4 1 0 78 12 821
2017 Human resources 41 35 13 7 4 0 0 76 11 249
2017 Financial management 40 35 14 6 5 0 0 75 11 215
2017 Procurement 19 50 13 13 2 2 2 71 15 37
2017 Real property 42 38 9 8 4 0 0 79 12 140
2017 Materiel management 44 30 12 9 5 0 0 74 14 60
2017 Information management 36 34 14 14 2 0 0 70 16 104
2017 Information technology 37 33 13 10 7 0 0 70 17 213
2017 Internal audit 54 26 0 7 13 0 0 80 20 15
2017 Evaluation 35 39 8 0 18 0 0 74 18 24
2017 Data sciences 34 44 10 7 6 0 0 78 13 108
2017 Policy 43 33 8 10 5 1 0 76 16 238
2017 Project management 41 37 10 7 4 1 0 79 11 328
2017 Other services to the public 39 32 11 10 7 0 0 71 17 335
2017 None of the above 33 35 10 13 7 0 2 69 20 631
2014 Client contact centre 21 51 12 10 4 0 1 73 14 100
2014 Federal regulators 37 39 7 11 4 1 0 77 16 308
2014 Compliance, inspection and enforcement 35 34 13 9 8 1 0 70 17 425
2014 Communications or public affairs 47 25 8 16 4 0 0 71 20 120
2014 Access to information and privacy 38 56 6 0 0 0 0 94 0 15
2014 Security 23 42 19 8 9 0 0 65 17 93
2014 Science and technology 31 38 15 10 6 0 0 69 16 1087
2014 Library services 54 14 7 16 0 8 0 75 17 12
2014 Legal services 47 8 0 10 35 0 0 55 45 10
2014 Administration and operations 41 35 11 8 4 1 0 76 13 940
2014 Human resources 43 36 9 6 4 2 0 80 11 260
2014 Financial management 45 29 12 9 3 0 1 75 12 200
2014 Procurement 36 44 7 7 6 0 0 80 14 42
2014 Real property 34 36 13 11 6 0 0 71 17 163
2014 Materiel management 25 41 20 9 6 0 0 66 14 74
2014 Information management 35 40 14 6 5 0 0 76 11 123
2014 Information technology 32 36 16 11 5 0 0 68 15 197
2014 Internal audit 11 36 23 19 11 0 0 47 30 17
2014 Evaluation 38 43 11 8 0 0 0 81 8 18
2014 Other services to the public 33 37 14 9 7 0 0 70 16 546
2014 None of the above 33 35 13 10 8 0 0 69 18 847

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 26 14 16 2 1 0 67 18 76
2020 Federal regulators 60 23 8 5 3 1 1 84 8 313
2020 Compliance, inspection and enforcement 53 25 10 6 5 0 1 79 11 443
2020 Communications or public affairs 61 14 12 6 3 3 1 79 9 149
2020 Access to information and privacy 72 21 7 0 0 0 0 93 0 18
2020 Security 51 28 8 6 7 0 0 80 12 83
2020 Science and technology 50 25 13 6 4 1 1 77 10 1094
2020 Library services 48 17 9 17 9 0 0 65 26 15
2020 Administration and operations 54 24 12 4 4 1 1 80 7 1050
2020 Human resources 56 20 9 5 7 3 1 78 12 353
2020 Financial management 55 21 12 4 4 1 1 79 9 250
2020 Procurement 57 14 25 3 0 1 0 72 3 64
2020 Real property 55 19 15 6 2 1 1 76 8 171
2020 Materiel management 56 14 6 9 6 5 4 77 17 83
2020 Information management 51 23 12 3 4 1 6 79 8 112
2020 Information technology 51 26 13 3 4 2 1 80 7 241
2020 Internal audit 53 40 0 7 0 0 0 93 7 13
2020 Evaluation 66 21 5 0 8 0 0 87 8 27
2020 Data sciences 56 21 10 6 5 0 2 79 11 134
2020 Policy 61 19 13 4 3 1 0 80 7 338
2020 Project management 59 22 10 5 2 2 1 83 7 475
2020 Other services to the public 45 30 13 5 6 0 1 75 11 363
2020 None of the above 41 22 19 11 5 1 1 64 16 633

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 40 13 12 1 0 0 75 13 77
2020 Federal regulators 52 29 8 6 4 0 1 82 10 314
2020 Compliance, inspection and enforcement 47 30 8 8 5 1 0 78 14 443
2020 Communications or public affairs 58 22 10 4 5 2 0 81 9 150
2020 Access to information and privacy 72 16 12 0 0 0 0 88 0 18
2020 Security 40 33 9 6 12 1 0 73 18 84
2020 Science and technology 43 34 10 9 4 0 0 78 13 1097
2020 Library services 61 0 30 0 9 0 0 61 9 15
2020 Administration and operations 48 30 11 7 3 0 1 78 11 1054
2020 Human resources 54 27 9 2 7 1 1 82 9 352
2020 Financial management 48 30 8 7 5 0 1 79 13 250
2020 Procurement 48 28 8 13 0 0 2 79 13 64
2020 Real property 48 28 14 6 4 0 0 76 10 172
2020 Materiel management 52 22 13 7 6 0 0 75 13 83
2020 Information management 47 31 13 6 3 0 0 78 9 112
2020 Information technology 50 33 9 4 3 0 1 83 7 241
2020 Internal audit 53 32 7 0 7 0 0 85 7 13
2020 Evaluation 66 22 0 4 8 0 0 88 12 27
2020 Data sciences 51 26 10 8 4 0 0 77 12 134
2020 Policy 53 31 8 5 3 0 0 84 9 335
2020 Project management 51 30 11 7 2 0 0 81 8 473
2020 Other services to the public 36 34 16 9 4 0 0 71 13 362
2020 None of the above 34 30 18 8 8 1 1 65 17 635
2019 Client contact centre 33 42 12 8 4 1 0 76 12 91
2019 Federal regulators 40 35 10 13 2 1 0 75 15 277
2019 Compliance, inspection and enforcement 44 29 10 10 5 1 0 74 16 394
2019 Communications or public affairs 44 31 11 7 6 1 0 76 13 150
2019 Access to information and privacy 72 14 7 7 0 0 0 86 7 14
2019 Security 50 31 13 2 4 0 0 81 7 99
2019 Science and technology 40 33 12 9 4 1 0 74 14 1086
2019 Legal services 26 46 8 6 14 0 0 72 20 15
2019 Administration and operations 44 33 9 8 5 1 0 78 13 933
2019 Human resources 55 30 7 4 4 0 0 85 8 295
2019 Financial management 47 33 10 5 4 1 0 81 9 225
2019 Procurement 43 34 14 6 4 0 0 77 9 43
2019 Real property 49 27 9 9 5 1 0 77 14 165
2019 Materiel management 41 35 13 4 6 0 0 77 10 82
2019 Information management 46 30 9 8 6 1 1 77 14 121
2019 Information technology 47 30 10 11 2 0 0 77 13 241
2019 Internal audit 37 28 20 10 5 0 0 65 15 19
2019 Evaluation 62 26 3 9 0 0 0 88 9 26
2019 Data sciences 47 32 9 7 5 0 0 79 12 132
2019 Policy 56 27 7 7 2 0 0 84 9 310
2019 Project management 44 35 10 6 5 0 0 79 12 369
2019 Other services to the public 38 35 11 8 7 0 0 73 15 457
2019 None of the above 40 35 11 7 6 0 1 75 13 681
2018 Client contact centre 32 40 17 6 4 0 0 73 10 101
2018 Federal regulators 46 35 6 7 5 1 0 82 12 293
2018 Compliance, inspection and enforcement 39 32 11 11 7 0 0 71 18 373
2018 Communications or public affairs 40 31 8 12 6 1 1 73 18 151
2018 Access to information and privacy 65 22 4 4 0 5 0 91 5 23
2018 Security 41 34 14 8 3 1 0 75 11 111
2018 Science and technology 38 38 12 7 4 1 0 77 11 1168
2018 Library services 55 45 0 0 0 0 0 100 0 13
2018 Administration and operations 44 30 11 7 5 1 1 76 13 963
2018 Human resources 49 30 6 9 3 1 1 81 12 310
2018 Financial management 46 33 9 8 3 1 0 80 11 230
2018 Procurement 33 44 12 11 0 0 0 77 11 42
2018 Real property 47 32 7 6 7 1 0 80 13 175
2018 Materiel management 53 22 6 12 6 1 0 76 18 70
2018 Information management 48 28 9 10 4 0 0 76 14 127
2018 Information technology 41 35 11 9 2 1 1 78 11 252
2018 Internal audit 57 14 11 4 13 0 0 72 17 27
2018 Evaluation 61 30 5 4 0 0 0 91 4 35
2018 Data sciences 38 39 11 7 3 0 1 77 11 135
2018 Policy 46 34 9 7 4 0 0 80 10 272
2018 Project management 43 36 7 8 5 0 1 80 13 395
2018 Other services to the public 32 36 14 10 7 1 0 69 17 619
2018 None of the above 37 36 13 8 6 1 1 73 14 740
2017 Client contact centre 41 32 20 2 6 0 0 72 8 75
2017 Federal regulators 43 34 11 7 5 0 0 77 12 250
2017 Compliance, inspection and enforcement 32 38 11 6 12 0 0 71 18 363
2017 Communications or public affairs 43 29 12 10 5 0 0 73 15 148
2017 Access to information and privacy 68 15 17 0 0 0 0 83 0 20
2017 Security 44 22 19 10 4 0 0 67 14 72
2017 Science and technology 42 31 10 9 6 1 0 74 16 1134
2017 Library services 63 28 0 9 0 0 0 91 9 12
2017 Legal services 38 7 15 23 17 0 0 45 39 13
2017 Administration and operations 45 31 10 9 4 0 0 76 13 820
2017 Human resources 42 34 11 7 4 0 1 77 12 249
2017 Financial management 44 35 9 6 5 0 0 79 11 214
2017 Procurement 21 61 9 6 4 0 0 82 9 37
2017 Real property 46 29 10 11 4 0 0 75 15 140
2017 Materiel management 48 39 5 2 5 0 0 87 8 60
2017 Information management 39 30 13 11 3 3 1 72 14 105
2017 Information technology 43 33 10 8 5 1 0 77 13 213
2017 Internal audit 54 40 0 0 7 0 0 93 7 15
2017 Evaluation 56 18 4 5 18 0 0 73 23 24
2017 Data sciences 45 33 7 12 3 0 0 77 16 108
2017 Policy 47 32 8 7 5 1 0 80 12 238
2017 Project management 47 31 10 6 5 1 0 79 11 328
2017 Other services to the public 45 27 10 9 7 0 1 73 16 335
2017 None of the above 34 32 13 13 7 0 0 67 20 630
2014 Client contact centre 27 49 12 9 3 0 0 76 12 101
2014 Federal regulators 41 36 6 12 5 0 0 77 17 308
2014 Compliance, inspection and enforcement 37 34 11 9 9 0 0 71 18 425
2014 Communications or public affairs 49 25 12 10 4 0 0 75 14 120
2014 Access to information and privacy 32 48 6 14 0 0 0 79 14 15
2014 Security 27 45 17 6 4 0 0 73 10 93
2014 Science and technology 33 38 9 13 5 0 0 72 19 1087
2014 Library services 29 38 7 17 0 0 9 73 19 12
2014 Legal services 47 8 0 10 35 0 0 55 45 10
2014 Administration and operations 41 34 11 9 5 1 0 76 14 940
2014 Human resources 49 28 12 7 3 1 0 78 10 260
2014 Financial management 42 33 11 11 2 0 1 76 13 200
2014 Procurement 32 47 5 12 5 0 0 79 17 41
2014 Real property 38 32 13 12 5 0 0 71 17 163
2014 Materiel management 36 36 8 13 6 0 0 72 20 74
2014 Information management 38 33 16 6 6 0 0 71 13 123
2014 Information technology 40 34 12 8 5 0 0 75 13 197
2014 Internal audit 18 46 12 13 11 0 0 64 24 17
2014 Evaluation 48 42 10 0 0 0 0 90 0 18
2014 Other services to the public 34 39 12 8 6 0 0 74 15 547
2014 None of the above 33 36 13 10 7 1 0 71 17 847

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 28 72 77
2020 Federal regulators 45 55 315
2020 Compliance, inspection and enforcement 46 54 445
2020 Communications or public affairs 31 69 150
2020 Access to information and privacy 56 44 18
2020 Security 34 66 85
2020 Science and technology 41 59 1096
2020 Library services 26 74 15
2020 Administration and operations 35 65 1054
2020 Human resources 41 59 354
2020 Financial management 43 57 249
2020 Procurement 31 69 64
2020 Real property 46 54 172
2020 Materiel management 31 69 83
2020 Information management 47 53 112
2020 Information technology 37 63 245
2020 Internal audit 37 63 13
2020 Evaluation 55 45 27
2020 Data sciences 43 57 134
2020 Policy 41 59 338
2020 Project management 44 56 476
2020 Other services to the public 11 89 360
2020 None of the above 19 81 635

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 18 14 3 4 3 26 71 10 76
2020 Federal regulators 62 16 5 1 2 2 13 91 3 314
2020 Compliance, inspection and enforcement 48 22 10 5 3 3 10 80 9 446
2020 Communications or public affairs 47 23 3 3 3 3 18 89 6 149
2020 Access to information and privacy 56 28 0 5 0 0 11 94 6 18
2020 Security 40 15 8 5 0 0 32 81 8 85
2020 Science and technology 57 17 9 2 2 3 10 85 5 1098
2020 Library services 18 26 14 4 0 4 34 71 7 15
2020 Administration and operations 54 13 10 2 4 3 15 81 7 1054
2020 Human resources 60 14 7 2 2 3 11 87 5 356
2020 Financial management 60 23 7 2 1 2 6 90 2 249
2020 Procurement 54 15 4 0 0 5 22 95 0 64
2020 Real property 64 15 7 4 1 1 8 87 5 172
2020 Materiel management 54 13 6 6 2 1 18 82 10 83
2020 Information management 62 16 6 1 5 2 8 87 6 112
2020 Information technology 55 18 8 3 1 5 10 86 4 245
2020 Internal audit 78 15 0 0 0 0 7 100 0 13
2020 Evaluation 68 12 8 0 0 7 4 91 0 27
2020 Data sciences 61 17 6 1 1 6 7 91 3 133
2020 Policy 58 18 7 2 1 5 10 88 4 337
2020 Project management 63 18 6 2 0 2 8 91 2 475
2020 Other services to the public 15 10 15 2 12 2 44 45 26 363
2020 None of the above 25 10 10 4 9 6 36 60 23 634

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 19 14 4 8 0 1 74 12 77
2020 Federal regulators 62 22 7 5 4 0 0 84 9 315
2020 Compliance, inspection and enforcement 52 29 8 6 4 0 0 81 11 446
2020 Communications or public affairs 58 23 6 8 3 0 2 82 12 150
2020 Access to information and privacy 61 32 0 7 0 0 0 93 7 18
2020 Security 43 30 9 4 13 0 0 74 18 85
2020 Science and technology 51 28 10 8 2 0 0 80 10 1097
2020 Library services 53 9 34 0 4 0 0 61 4 15
2020 Administration and operations 59 26 8 3 4 0 0 85 7 1050
2020 Human resources 66 19 7 3 4 1 0 85 8 356
2020 Financial management 63 22 5 5 5 0 0 85 10 250
2020 Procurement 65 12 16 5 1 0 1 78 7 64
2020 Real property 57 25 10 7 2 0 0 82 9 171
2020 Materiel management 51 29 3 10 7 0 0 80 17 83
2020 Information management 55 22 8 6 9 0 0 77 15 111
2020 Information technology 57 29 8 3 3 0 0 86 6 245
2020 Internal audit 60 25 7 7 0 0 0 85 7 13
2020 Evaluation 65 22 4 5 5 0 0 87 10 27
2020 Data sciences 60 25 2 8 3 1 0 86 12 134
2020 Policy 60 24 6 5 3 0 1 85 9 337
2020 Project management 62 27 5 3 2 0 0 90 5 474
2020 Other services to the public 39 34 12 7 4 1 3 76 12 362
2020 None of the above 38 26 17 8 6 1 4 67 15 635
2019 Client contact centre 38 33 11 13 3 1 0 72 16 92
2019 Federal regulators 45 34 8 7 6 0 0 80 13 278
2019 Compliance, inspection and enforcement 48 28 12 7 5 0 0 76 12 396
2019 Communications or public affairs 52 22 7 11 7 0 0 74 18 150
2019 Access to information and privacy 51 36 0 7 7 0 0 86 14 14
2019 Security 47 38 11 1 3 0 0 86 4 99
2019 Science and technology 48 30 10 6 5 1 0 79 11 1089
2019 Legal services 40 40 6 0 14 0 0 80 14 15
2019 Administration and operations 53 26 10 6 4 0 0 80 10 937
2019 Human resources 63 24 6 5 2 0 0 87 7 295
2019 Financial management 56 29 5 5 4 0 0 85 9 225
2019 Procurement 50 24 21 0 6 0 0 74 6 42
2019 Real property 57 25 6 6 6 0 0 82 12 166
2019 Materiel management 47 33 9 7 4 0 0 80 10 84
2019 Information management 58 25 6 8 3 1 0 84 11 120
2019 Information technology 51 31 9 4 5 0 0 82 9 241
2019 Internal audit 42 37 11 5 5 0 0 79 10 19
2019 Evaluation 59 28 4 9 0 0 0 87 9 26
2019 Data sciences 51 31 7 9 3 0 0 81 12 132
2019 Policy 57 25 8 7 3 0 0 82 10 312
2019 Project management 50 31 10 5 4 0 0 81 9 372
2019 Other services to the public 44 32 14 5 6 0 0 76 11 461
2019 None of the above 47 28 15 6 4 0 0 76 10 685
2018 Client contact centre 33 34 13 11 7 2 0 68 19 101
2018 Federal regulators 50 33 6 6 4 1 0 83 11 293
2018 Compliance, inspection and enforcement 50 26 9 7 7 0 0 77 14 372
2018 Communications or public affairs 44 25 15 10 5 0 0 69 16 151
2018 Access to information and privacy 78 9 9 0 0 5 0 91 0 23
2018 Security 43 35 10 8 3 0 0 79 11 112
2018 Science and technology 44 33 11 8 4 0 0 78 12 1173
2018 Library services 61 29 0 10 0 0 0 90 10 13
2018 Administration and operations 52 27 11 6 5 0 0 79 10 967
2018 Human resources 57 23 9 7 4 0 0 80 11 312
2018 Financial management 51 29 10 5 4 1 0 81 9 229
2018 Procurement 37 37 14 11 2 0 0 74 12 42
2018 Real property 54 27 8 5 4 2 0 83 9 175
2018 Materiel management 53 27 8 7 6 0 0 79 13 70
2018 Information management 48 26 13 6 6 0 0 74 12 127
2018 Information technology 49 28 11 7 4 0 1 78 11 256
2018 Internal audit 53 10 14 13 10 0 0 64 23 29
2018 Evaluation 53 35 8 4 0 0 0 88 4 35
2018 Data sciences 48 27 15 8 3 0 0 75 11 135
2018 Policy 52 30 9 7 2 0 0 82 9 273
2018 Project management 52 28 8 7 4 0 0 81 11 398
2018 Other services to the public 43 32 12 7 5 1 0 76 12 618
2018 None of the above 41 32 11 9 6 1 1 74 15 740
2017 Client contact centre 41 38 15 1 5 0 0 79 6 76
2017 Federal regulators 49 31 8 7 5 0 0 80 12 250
2017 Compliance, inspection and enforcement 43 29 10 6 13 0 0 72 18 364
2017 Communications or public affairs 42 28 13 8 9 0 0 70 17 150
2017 Access to information and privacy 68 16 17 0 0 0 0 83 0 20
2017 Security 35 44 6 9 6 0 0 79 15 72
2017 Science and technology 50 29 7 8 5 1 0 80 13 1130
2017 Library services 72 28 0 0 0 0 0 100 0 12
2017 Legal services 46 15 7 8 24 0 0 61 32 13
2017 Administration and operations 54 28 9 6 3 0 0 82 9 815
2017 Human resources 56 27 9 5 3 0 0 83 8 249
2017 Financial management 55 24 10 5 5 0 1 80 10 214
2017 Procurement 19 30 45 4 2 0 0 49 6 37
2017 Real property 56 23 12 6 4 0 0 78 10 140
2017 Materiel management 63 20 2 9 6 0 0 83 15 60
2017 Information management 46 22 11 12 6 1 1 70 18 105
2017 Information technology 48 25 10 9 7 1 0 73 16 214
2017 Internal audit 67 20 0 0 13 0 0 87 13 15
2017 Evaluation 56 21 0 5 18 0 0 77 23 24
2017 Data sciences 46 33 6 9 4 1 0 80 13 107
2017 Policy 58 24 5 8 5 0 0 82 13 238
2017 Project management 55 27 7 5 4 0 1 84 9 328
2017 Other services to the public 47 24 13 8 7 0 0 71 15 336
2017 None of the above 42 25 14 11 7 0 1 68 18 630
2014 Client contact centre 27 43 20 8 3 0 0 69 11 100
2014 Federal regulators 51 29 6 7 5 0 0 81 13 307
2014 Compliance, inspection and enforcement 40 31 10 9 9 0 0 72 18 425
2014 Communications or public affairs 51 29 9 7 5 0 0 80 11 120
2014 Access to information and privacy 32 49 6 13 0 0 0 81 13 15
2014 Security 31 38 20 7 4 0 0 69 11 92
2014 Science and technology 44 32 10 6 6 0 0 77 13 1084
2014 Library services 54 0 14 31 0 0 0 54 31 12
2014 Legal services 55 0 0 18 28 0 0 55 45 10
2014 Administration and operations 51 31 10 5 3 0 0 82 8 939
2014 Human resources 57 28 6 2 6 0 0 85 8 260
2014 Financial management 55 26 11 5 3 0 0 81 8 200
2014 Procurement 48 34 2 9 4 3 0 84 13 42
2014 Real property 47 31 11 7 5 0 0 78 12 163
2014 Materiel management 40 29 14 11 6 0 0 68 18 74
2014 Information management 54 27 8 6 5 0 0 81 11 123
2014 Information technology 45 27 15 7 5 0 0 73 12 197
2014 Internal audit 35 29 13 12 11 0 0 64 23 17
2014 Evaluation 60 32 0 8 0 0 0 92 8 18
2014 Other services to the public 42 34 12 6 5 1 1 76 12 546
2014 None of the above 39 34 12 8 6 1 1 74 14 847
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 36 12 3 4 17 0 77 9 76
2020 Federal regulators 40 29 9 9 9 5 0 72 19 314
2020 Compliance, inspection and enforcement 26 31 15 11 13 3 0 59 25 446
2020 Communications or public affairs 45 29 12 7 3 2 2 77 10 149
2020 Access to information and privacy 51 21 11 12 0 0 5 76 13 18
2020 Security 41 21 13 11 10 3 2 65 21 85
2020 Science and technology 32 30 17 7 5 10 0 68 13 1097
2020 Library services 40 21 17 0 0 21 0 78 0 15
2020 Administration and operations 41 34 13 4 3 5 0 78 8 1052
2020 Human resources 47 32 9 5 4 2 0 81 9 356
2020 Financial management 40 30 15 5 4 6 0 74 10 250
2020 Procurement 38 27 24 7 3 1 0 66 9 64
2020 Real property 37 40 8 6 2 7 0 83 8 172
2020 Materiel management 33 30 19 12 4 2 0 64 16 83
2020 Information management 36 26 20 3 3 12 1 71 7 112
2020 Information technology 33 29 16 7 5 10 0 69 13 244
2020 Internal audit 56 15 15 7 0 7 0 76 8 13
2020 Evaluation 54 26 0 5 5 11 0 89 11 27
2020 Data sciences 32 31 10 12 4 11 0 70 19 134
2020 Policy 44 32 13 5 3 3 0 79 8 338
2020 Project management 43 35 9 7 3 4 0 81 10 476
2020 Other services to the public 24 31 23 9 9 4 1 57 19 363
2020 None of the above 25 29 16 13 8 8 1 59 23 636
2019 Client contact centre 20 34 23 9 7 5 2 59 17 92
2019 Federal regulators 26 38 12 11 9 5 0 67 21 277
2019 Compliance, inspection and enforcement 28 29 15 15 10 3 0 59 26 397
2019 Communications or public affairs 28 38 15 8 7 4 0 68 16 151
2019 Access to information and privacy 43 36 7 7 0 7 0 85 7 14
2019 Security 30 24 16 13 6 10 1 60 21 100
2019 Science and technology 26 33 16 9 6 9 0 65 17 1087
2019 Legal services 25 26 16 13 13 7 0 55 28 15
2019 Administration and operations 35 34 13 8 5 3 0 72 14 934
2019 Human resources 37 36 11 7 4 6 0 78 11 295
2019 Financial management 28 37 16 8 6 6 0 69 14 225
2019 Procurement 45 30 10 6 9 0 0 75 15 43
2019 Real property 35 40 13 6 1 4 0 79 8 166
2019 Materiel management 33 31 12 13 4 7 0 68 18 84
2019 Information management 30 29 19 11 3 8 1 64 15 120
2019 Information technology 23 32 20 7 8 8 1 61 17 242
2019 Internal audit 42 26 22 0 5 5 0 71 5 19
2019 Evaluation 60 20 12 8 0 0 0 80 8 26
2019 Data sciences 34 30 17 6 4 8 1 70 11 132
2019 Policy 37 38 11 6 4 4 0 78 11 313
2019 Project management 33 37 16 7 5 3 0 72 12 373
2019 Other services to the public 26 30 19 14 8 4 0 58 22 459
2019 None of the above 25 34 17 10 7 6 0 63 19 683
2018 Client contact centre 12 43 23 8 8 7 0 59 16 101
2018 Federal regulators 29 32 14 9 9 7 0 65 20 296
2018 Compliance, inspection and enforcement 25 31 18 10 12 4 0 58 23 373
2018 Communications or public affairs 32 34 15 4 11 4 0 68 16 152
2018 Access to information and privacy 43 22 13 4 0 18 0 79 5 23
2018 Security 21 27 25 15 8 4 0 49 25 113
2018 Science and technology 24 34 19 9 5 9 0 63 16 1181
2018 Library services 61 4 25 0 0 10 0 72 0 13
2018 Administration and operations 38 31 13 9 5 3 0 71 15 974
2018 Human resources 36 34 15 8 3 4 0 73 11 315
2018 Financial management 23 37 15 12 8 4 0 63 21 230
2018 Procurement 23 43 20 6 6 2 0 67 13 42
2018 Real property 35 33 16 7 5 5 0 71 12 178
2018 Materiel management 35 24 15 10 10 7 0 63 21 70
2018 Information management 34 34 16 7 2 6 0 72 10 127
2018 Information technology 21 34 15 12 7 11 0 62 21 257
2018 Internal audit 38 46 9 7 0 0 0 84 7 29
2018 Evaluation 52 36 5 0 4 3 0 91 4 35
2018 Data sciences 21 41 15 7 6 10 0 70 14 136
2018 Policy 37 38 11 5 4 5 0 79 9 274
2018 Project management 37 32 15 6 6 4 0 71 13 397
2018 Other services to the public 22 34 20 10 10 4 0 58 21 621
2018 None of the above 24 32 21 10 7 6 0 60 18 745
2017 Client contact centre 27 30 24 9 7 4 0 59 16 76
2017 Federal regulators 23 38 13 10 12 5 0 64 23 250
2017 Compliance, inspection and enforcement 26 30 15 11 13 3 0 58 26 363
2017 Communications or public affairs 32 32 16 8 4 7 0 69 13 150
2017 Access to information and privacy 34 34 15 12 0 5 0 72 12 20
2017 Security 30 44 7 11 5 3 0 77 16 72
2017 Science and technology 27 33 16 10 6 8 0 65 18 1133
2017 Library services 26 35 16 0 0 14 9 80 0 12
2017 Legal services 29 25 24 23 0 0 0 54 23 13
2017 Administration and operations 32 36 13 12 4 3 0 70 17 820
2017 Human resources 32 39 11 10 4 4 0 75 14 249
2017 Financial management 24 34 19 9 8 5 0 62 18 214
2017 Procurement 19 46 18 11 5 0 0 66 16 37
2017 Real property 34 36 13 5 9 3 0 71 15 140
2017 Materiel management 28 37 8 13 6 7 0 71 21 60
2017 Information management 29 25 14 12 6 14 0 63 21 104
2017 Information technology 22 26 16 13 14 10 0 53 29 213
2017 Internal audit 28 26 13 20 7 7 0 58 28 15
2017 Evaluation 28 72 0 0 0 0 0 100 0 24
2017 Data sciences 25 35 18 11 5 7 0 64 17 107
2017 Policy 39 32 11 7 3 7 0 77 11 238
2017 Project management 32 39 13 7 3 6 1 76 10 328
2017 Other services to the public 27 28 16 14 10 4 0 57 26 334
2017 None of the above 21 33 18 13 9 5 0 58 24 630
2014 Client contact centre 7 36 31 12 6 7 1 46 20 101
2014 Federal regulators 26 24 19 12 11 8 0 54 25 307
2014 Compliance, inspection and enforcement 15 30 21 14 15 5 0 47 31 425
2014 Communications or public affairs 26 29 20 10 9 5 0 59 20 120
2014 Access to information and privacy 19 62 13 0 0 6 0 87 0 15
2014 Security 19 18 25 17 17 4 0 39 35 93
2014 Science and technology 21 28 23 11 6 10 0 55 20 1086
2014 Library services 34 0 16 8 0 42 0 59 14 12
2014 Legal services 47 35 10 0 8 0 0 82 8 10
2014 Administration and operations 24 35 16 11 8 5 0 63 20 942
2014 Human resources 23 39 20 9 6 4 0 64 16 260
2014 Financial management 27 35 15 9 10 4 0 64 20 200
2014 Procurement 29 35 11 15 5 6 0 68 20 42
2014 Real property 24 30 15 19 6 7 0 58 26 163
2014 Materiel management 18 33 17 16 9 7 0 55 27 74
2014 Information management 24 33 19 8 3 11 1 65 13 123
2014 Information technology 12 32 22 10 9 15 0 51 23 197
2014 Internal audit 6 40 23 11 13 6 0 49 26 17
2014 Evaluation 22 27 22 8 0 22 0 62 10 18
2014 Other services to the public 18 30 24 13 9 5 1 52 23 543
2014 None of the above 22 29 19 13 9 8 0 55 24 844

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 32 20 11 3 0 0 66 14 77
2020 Federal regulators 29 39 14 7 10 1 0 69 17 313
2020 Compliance, inspection and enforcement 21 30 15 16 18 0 0 52 33 444
2020 Communications or public affairs 41 33 11 9 3 1 2 76 12 148
2020 Access to information and privacy 51 27 16 7 0 0 0 77 7 18
2020 Security 29 26 15 14 15 2 0 56 30 85
2020 Science and technology 25 32 19 13 8 2 0 58 22 1091
2020 Library services 32 43 17 9 0 0 0 74 9 15
2020 Administration and operations 38 36 13 9 3 1 0 75 12 1050
2020 Human resources 46 33 11 4 5 1 0 80 10 354
2020 Financial management 36 31 17 11 4 1 0 67 15 249
2020 Procurement 37 31 8 22 3 0 0 67 24 64
2020 Real property 39 36 11 9 2 3 0 78 11 172
2020 Materiel management 30 36 20 5 8 1 0 66 13 81
2020 Information management 37 35 15 7 6 0 0 72 13 111
2020 Information technology 27 31 18 13 9 2 0 59 22 243
2020 Internal audit 56 37 0 0 0 7 0 100 0 13
2020 Evaluation 53 26 16 0 5 0 0 79 5 27
2020 Data sciences 27 38 12 10 10 3 0 66 21 134
2020 Policy 40 32 15 8 3 2 0 73 12 336
2020 Project management 39 37 12 8 3 2 0 77 11 474
2020 Other services to the public 20 29 18 17 15 1 0 49 32 361
2020 None of the above 23 25 19 18 12 2 0 49 31 635
2019 Client contact centre 19 32 23 16 9 0 1 52 25 91
2019 Federal regulators 17 37 15 17 11 3 0 55 29 276
2019 Compliance, inspection and enforcement 24 26 20 15 14 0 0 51 29 397
2019 Communications or public affairs 27 36 14 13 10 0 0 63 23 150
2019 Access to information and privacy 37 43 0 14 0 7 0 85 15 14
2019 Security 31 23 12 14 13 6 0 57 30 100
2019 Science and technology 20 32 18 16 10 4 1 54 27 1083
2019 Legal services 12 41 14 13 13 8 0 57 28 15
2019 Administration and operations 32 34 16 11 5 1 0 68 17 935
2019 Human resources 34 39 13 8 4 2 0 75 12 295
2019 Financial management 29 38 13 12 5 2 0 69 18 225
2019 Procurement 37 34 14 9 5 0 0 71 15 43
2019 Real property 34 37 13 12 2 2 0 73 14 166
2019 Materiel management 30 30 19 16 3 2 0 61 19 84
2019 Information management 26 35 16 13 7 1 0 62 21 121
2019 Information technology 20 32 16 15 13 3 1 54 29 241
2019 Internal audit 52 25 17 0 5 0 0 78 5 19
2019 Evaluation 52 25 16 3 0 5 0 80 3 26
2019 Data sciences 27 29 21 12 7 4 1 58 19 132
2019 Policy 37 38 13 5 5 2 0 76 10 310
2019 Project management 31 37 16 11 5 0 0 68 16 371
2019 Other services to the public 21 31 17 18 11 2 0 53 30 458
2019 None of the above 26 29 18 15 10 2 0 56 26 684
2018 Client contact centre 13 29 23 21 9 5 0 44 31 101
2018 Federal regulators 24 33 13 17 12 1 0 57 29 297
2018 Compliance, inspection and enforcement 15 32 15 19 16 2 0 49 36 371
2018 Communications or public affairs 27 35 17 7 11 3 0 64 18 152
2018 Access to information and privacy 39 31 13 4 0 13 0 80 5 23
2018 Security 18 26 19 22 13 3 0 45 36 112
2018 Science and technology 18 33 21 17 9 3 0 52 26 1181
2018 Library services 46 34 15 4 0 0 0 81 4 13
2018 Administration and operations 34 32 16 11 7 1 0 67 17 970
2018 Human resources 34 34 18 9 3 2 0 69 12 318
2018 Financial management 24 33 15 15 12 1 0 57 28 230
2018 Procurement 19 39 24 16 0 2 0 59 16 42
2018 Real property 35 36 14 6 6 2 0 73 12 178
2018 Materiel management 32 27 14 17 9 1 0 60 26 70
2018 Information management 27 32 23 11 6 1 0 60 17 126
2018 Information technology 17 33 20 15 11 4 0 52 27 257
2018 Internal audit 28 49 9 10 3 0 0 77 14 29
2018 Evaluation 47 41 5 6 0 0 0 88 6 35
2018 Data sciences 18 42 19 13 5 3 0 62 19 136
2018 Policy 34 38 13 9 5 1 0 72 15 275
2018 Project management 30 36 16 10 7 0 0 66 17 396
2018 Other services to the public 20 28 19 16 15 2 0 49 32 620
2018 None of the above 22 32 20 12 12 3 0 55 24 742
2017 Client contact centre 20 38 16 13 13 1 0 58 26 76
2017 Federal regulators 16 40 15 14 13 2 0 57 28 250
2017 Compliance, inspection and enforcement 21 27 18 16 17 1 0 48 33 364
2017 Communications or public affairs 27 32 18 13 4 5 0 63 18 150
2017 Access to information and privacy 30 44 15 12 0 0 0 73 12 20
2017 Security 41 36 6 7 10 1 0 77 16 72
2017 Science and technology 21 34 18 13 11 3 0 57 25 1132
2017 Library services 35 21 28 16 0 0 0 56 16 12
2017 Legal services 29 31 7 25 8 0 0 60 33 13
2017 Administration and operations 30 32 16 12 10 1 0 62 22 820
2017 Human resources 28 43 14 9 4 2 0 73 13 249
2017 Financial management 28 34 18 10 8 2 0 63 18 214
2017 Procurement 17 48 18 7 9 0 0 66 16 37
2017 Real property 33 38 13 9 6 1 0 72 15 140
2017 Materiel management 39 21 15 15 10 0 0 60 24 60
2017 Information management 23 30 22 12 11 2 0 54 23 104
2017 Information technology 16 29 15 19 19 2 0 46 39 214
2017 Internal audit 20 34 13 20 7 7 0 58 28 15
2017 Evaluation 38 25 37 0 0 0 0 63 0 24
2017 Data sciences 21 32 19 17 8 3 0 54 26 108
2017 Policy 33 39 13 9 4 2 0 74 13 238
2017 Project management 29 39 15 12 3 1 1 69 16 328
2017 Other services to the public 21 28 13 22 15 1 0 49 38 336
2017 None of the above 19 28 17 20 12 3 0 49 33 630
2014 Client contact centre 7 29 37 9 15 2 1 36 25 101
2014 Federal regulators 18 27 17 20 16 2 0 47 36 308
2014 Compliance, inspection and enforcement 12 23 21 20 22 1 0 36 43 425
2014 Communications or public affairs 19 31 22 11 15 1 0 51 27 120
2014 Access to information and privacy 19 48 27 0 0 6 0 71 0 15
2014 Security 14 14 31 18 21 2 0 29 40 93
2014 Science and technology 13 27 23 21 14 3 0 40 36 1085
2014 Library services 36 17 17 14 8 7 0 57 25 12
2014 Legal services 23 49 19 8 0 0 0 73 8 10
2014 Administration and operations 22 32 19 15 11 2 0 54 26 942
2014 Human resources 19 37 22 15 6 1 0 57 21 259
2014 Financial management 21 34 15 16 12 1 0 57 28 200
2014 Procurement 21 31 21 17 7 3 0 54 24 42
2014 Real property 20 30 19 23 6 1 0 51 30 162
2014 Materiel management 14 30 19 24 12 1 0 44 37 74
2014 Information management 21 36 16 18 4 5 0 60 24 123
2014 Information technology 8 28 22 18 20 4 0 38 39 197
2014 Internal audit 6 29 35 17 13 0 0 35 30 17
2014 Evaluation 22 29 22 17 0 10 0 56 19 18
2014 Other services to the public 16 28 24 16 15 2 0 44 31 541
2014 None of the above 17 29 18 16 17 3 0 48 34 844

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 29 28 15 4 2 0 52 20 77
2020 Federal regulators 18 34 19 17 10 2 0 53 28 314
2020 Compliance, inspection and enforcement 10 29 20 18 21 2 0 40 39 446
2020 Communications or public affairs 30 39 13 8 7 1 2 71 16 149
2020 Access to information and privacy 45 27 21 0 7 0 0 72 7 18
2020 Security 27 26 14 14 16 2 0 54 31 83
2020 Science and technology 15 29 19 22 9 6 0 47 33 1093
2020 Library services 18 44 9 17 0 13 0 71 20 15
2020 Administration and operations 27 36 16 13 5 3 0 65 18 1050
2020 Human resources 33 37 14 6 6 3 0 72 13 355
2020 Financial management 26 34 18 9 8 6 0 63 17 249
2020 Procurement 31 32 12 19 5 1 0 63 25 64
2020 Real property 27 40 15 11 3 4 1 70 15 171
2020 Materiel management 22 31 14 23 8 2 0 54 31 83
2020 Information management 21 38 19 10 8 4 0 62 18 112
2020 Information technology 20 28 20 16 10 6 0 51 28 243
2020 Internal audit 56 15 15 7 0 7 0 77 8 13
2020 Evaluation 39 30 18 5 5 4 0 71 10 27
2020 Data sciences 20 33 12 17 7 11 0 60 27 133
2020 Policy 28 34 18 13 5 3 0 64 18 336
2020 Project management 26 36 18 13 4 3 0 64 18 474
2020 Other services to the public 14 25 15 23 20 2 0 40 45 362
2020 None of the above 15 25 18 23 16 3 0 42 40 635
2019 Client contact centre 12 24 32 18 8 4 2 39 27 92
2019 Federal regulators 10 36 15 21 15 2 0 47 38 277
2019 Compliance, inspection and enforcement 12 28 18 21 19 1 0 41 41 394
2019 Communications or public affairs 19 32 18 20 11 0 0 51 31 151
2019 Access to information and privacy 22 57 0 14 0 7 0 85 15 14
2019 Security 26 18 19 11 17 9 0 48 30 100
2019 Science and technology 12 28 20 21 13 6 1 42 36 1086
2019 Legal services 14 26 40 6 14 0 0 40 20 15
2019 Administration and operations 22 33 18 17 7 3 0 57 24 932
2019 Human resources 24 38 17 11 4 5 0 66 16 294
2019 Financial management 21 36 15 18 5 3 0 60 24 222
2019 Procurement 23 42 19 10 6 0 0 66 15 43
2019 Real property 25 37 20 13 2 3 0 64 15 166
2019 Materiel management 23 22 31 13 8 3 0 47 22 84
2019 Information management 21 33 19 15 7 6 0 57 23 119
2019 Information technology 13 29 22 16 14 6 1 45 32 242
2019 Internal audit 32 20 26 12 5 5 0 55 18 19
2019 Evaluation 37 37 12 7 0 7 0 80 7 26
2019 Data sciences 21 29 22 11 12 5 1 53 24 131
2019 Policy 23 42 16 13 4 3 0 66 17 313
2019 Project management 22 29 23 16 8 2 0 52 25 368
2019 Other services to the public 16 27 22 19 15 1 0 43 35 459
2019 None of the above 18 26 20 20 13 3 0 45 34 683
2018 Client contact centre 7 31 21 22 14 6 0 40 38 100
2018 Federal regulators 15 28 16 24 14 3 0 44 39 297
2018 Compliance, inspection and enforcement 11 23 20 21 22 3 0 35 44 373
2018 Communications or public affairs 15 38 19 15 9 4 0 55 25 152
2018 Access to information and privacy 34 31 13 4 0 18 0 79 5 23
2018 Security 14 20 23 24 13 5 0 36 39 111
2018 Science and technology 10 27 23 21 12 6 0 40 35 1177
2018 Library services 56 19 10 10 0 5 0 79 10 13
2018 Administration and operations 23 31 19 17 7 3 0 56 25 970
2018 Human resources 24 34 20 13 5 4 0 60 19 317
2018 Financial management 16 30 18 20 11 4 0 48 33 229
2018 Procurement 16 34 22 14 8 6 0 53 24 42
2018 Real property 25 34 17 11 7 5 0 63 20 177
2018 Materiel management 24 26 15 19 11 4 0 52 32 70
2018 Information management 19 35 20 14 5 6 0 58 20 126
2018 Information technology 11 30 27 11 14 7 0 44 27 256
2018 Internal audit 15 52 9 14 3 7 0 72 18 29
2018 Evaluation 35 42 17 6 0 0 0 77 6 35
2018 Data sciences 12 27 25 21 6 9 0 43 29 136
2018 Policy 20 35 17 17 7 4 0 57 25 272
2018 Project management 17 36 19 17 8 2 0 54 26 395
2018 Other services to the public 13 26 19 19 20 3 0 40 41 621
2018 None of the above 15 30 21 17 14 3 0 47 31 743
2017 Client contact centre 12 26 31 11 15 5 0 40 27 76
2017 Federal regulators 11 32 18 18 16 4 0 45 36 250
2017 Compliance, inspection and enforcement 13 21 24 18 21 3 0 35 40 363
2017 Communications or public affairs 17 33 25 13 7 6 0 53 21 150
2017 Access to information and privacy 30 39 15 12 0 5 0 72 12 20
2017 Security 23 34 22 7 10 3 0 60 18 72
2017 Science and technology 13 27 21 21 11 6 0 44 34 1134
2017 Library services 7 40 21 17 0 14 0 55 20 12
2017 Legal services 22 38 15 7 18 0 0 60 25 13
2017 Administration and operations 21 33 16 16 11 3 0 56 28 820
2017 Human resources 22 38 16 15 5 5 0 62 21 249
2017 Financial management 19 37 14 18 10 2 0 57 28 214
2017 Procurement 14 43 18 13 9 4 0 59 23 37
2017 Real property 27 35 17 8 9 3 0 65 17 140
2017 Materiel management 21 35 14 18 12 0 0 56 30 59
2017 Information management 19 22 23 22 8 6 0 44 32 104
2017 Information technology 15 22 16 25 18 5 0 38 45 214
2017 Internal audit 14 40 20 20 0 7 0 58 21 15
2017 Evaluation 28 25 23 18 0 7 0 56 19 24
2017 Data sciences 19 21 18 25 8 9 0 44 36 108
2017 Policy 21 36 17 14 6 4 0 60 22 236
2017 Project management 18 37 19 16 7 3 1 57 23 328
2017 Other services to the public 12 25 18 21 21 3 0 38 43 335
2017 None of the above 12 24 20 25 16 3 0 37 42 630
2014 Client contact centre 5 22 29 24 13 5 1 29 40 101
2014 Federal regulators 9 27 16 24 19 4 0 38 45 308
2014 Compliance, inspection and enforcement 5 22 19 25 26 2 0 28 52 425
2014 Communications or public affairs 16 28 19 19 16 3 0 45 36 119
2014 Access to information and privacy 13 39 34 14 0 0 0 52 14 15
2014 Security 11 19 32 22 15 2 0 30 37 93
2014 Science and technology 6 24 24 24 18 5 0 31 44 1085
2014 Library services 29 7 17 23 8 16 0 43 37 12
2014 Legal services 16 26 19 21 8 10 0 46 32 10
2014 Administration and operations 14 27 21 20 14 4 0 43 35 940
2014 Human resources 12 33 28 16 8 3 0 47 24 260
2014 Financial management 17 27 18 18 16 3 0 46 35 200
2014 Procurement 13 28 30 17 7 6 0 43 26 42
2014 Real property 16 19 24 23 12 5 0 38 37 163
2014 Materiel management 7 25 21 18 18 10 0 36 40 74
2014 Information management 15 25 21 21 8 11 0 44 32 123
2014 Information technology 4 24 24 20 22 6 0 29 45 197
2014 Internal audit 6 23 35 17 13 6 0 31 32 17
2014 Evaluation 16 29 22 22 0 10 0 51 25 18
2014 Other services to the public 8 25 22 26 16 2 0 34 44 544
2014 None of the above 11 24 19 24 18 4 0 37 44 845

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 46 13 21 4 0 0 62 25 77
2020 Federal regulators 16 34 12 27 12 0 0 49 39 315
2020 Compliance, inspection and enforcement 11 29 16 20 24 1 0 40 43 445
2020 Communications or public affairs 30 38 15 10 6 0 2 69 16 150
2020 Access to information and privacy 34 22 32 12 0 0 0 56 12 18
2020 Security 23 27 24 11 13 2 0 52 24 85
2020 Science and technology 14 30 18 22 13 3 0 45 36 1094
2020 Library services 32 38 13 9 9 0 0 70 17 15
2020 Administration and operations 22 38 16 17 6 1 0 61 23 1054
2020 Human resources 33 36 15 10 6 0 0 69 16 354
2020 Financial management 19 40 19 13 7 2 0 60 20 248
2020 Procurement 27 31 15 11 17 0 0 57 28 64
2020 Real property 25 36 17 13 6 2 1 64 19 171
2020 Materiel management 20 26 9 31 12 2 0 47 44 82
2020 Information management 20 33 22 12 11 1 0 54 24 111
2020 Information technology 21 29 21 16 11 2 0 51 28 243
2020 Internal audit 46 32 15 7 0 0 0 78 7 13
2020 Evaluation 46 30 11 5 5 4 0 78 10 27
2020 Data sciences 18 37 13 13 13 7 0 59 28 134
2020 Policy 19 39 15 19 7 2 0 59 26 337
2020 Project management 24 39 17 15 5 1 0 63 20 476
2020 Other services to the public 11 23 18 25 22 1 0 35 47 362
2020 None of the above 14 26 17 23 17 3 0 41 41 636
2019 Client contact centre 13 32 27 22 5 0 2 45 28 92
2019 Federal regulators 9 32 15 29 14 2 0 41 44 275
2019 Compliance, inspection and enforcement 13 29 18 19 19 2 0 42 40 397
2019 Communications or public affairs 17 33 15 19 15 0 0 50 35 151
2019 Access to information and privacy 29 57 7 7 0 0 0 86 7 14
2019 Security 22 25 19 12 13 8 0 51 28 99
2019 Science and technology 10 26 20 24 16 4 0 38 42 1082
2019 Legal services 14 21 21 25 20 0 0 34 45 15
2019 Administration and operations 18 35 17 20 8 2 0 53 29 933
2019 Human resources 21 38 16 15 7 2 0 60 23 294
2019 Financial management 16 33 18 19 12 2 0 50 32 225
2019 Procurement 25 35 13 9 17 0 0 60 26 43
2019 Real property 25 34 20 14 5 1 0 60 20 165
2019 Materiel management 18 30 16 24 8 4 0 50 34 83
2019 Information management 18 31 17 21 9 3 1 51 31 121
2019 Information technology 15 31 17 20 14 3 0 47 35 240
2019 Internal audit 26 31 16 15 12 0 0 57 27 19
2019 Evaluation 33 29 15 15 5 0 3 64 20 26
2019 Data sciences 17 26 25 20 8 3 1 45 29 131
2019 Policy 18 38 13 18 9 2 0 58 29 312
2019 Project management 17 35 19 17 11 1 0 53 28 372
2019 Other services to the public 12 25 23 23 16 1 0 37 39 458
2019 None of the above 16 28 18 19 16 3 0 45 37 683
2018 Client contact centre 11 30 32 13 12 1 1 42 26 101
2018 Federal regulators 11 29 17 22 19 2 0 41 42 297
2018 Compliance, inspection and enforcement 8 25 16 25 24 2 0 33 50 373
2018 Communications or public affairs 14 37 16 18 13 3 0 53 31 151
2018 Access to information and privacy 26 44 17 4 0 9 0 76 5 23
2018 Security 14 21 21 24 18 1 0 36 43 111
2018 Science and technology 10 28 22 23 13 3 0 39 38 1184
2018 Library services 36 34 14 15 0 0 0 71 15 13
2018 Administration and operations 19 32 16 19 12 1 0 52 31 972
2018 Human resources 21 34 18 20 6 2 0 56 26 318
2018 Financial management 12 35 19 19 13 1 0 48 32 230
2018 Procurement 14 34 23 20 8 0 0 49 29 41
2018 Real property 20 37 17 16 8 1 0 58 25 177
2018 Materiel management 26 23 12 22 13 4 0 51 37 70
2018 Information management 20 40 15 17 7 2 0 61 24 127
2018 Information technology 13 28 24 18 14 4 0 42 33 257
2018 Internal audit 25 42 23 3 7 0 0 67 10 29
2018 Evaluation 32 40 22 3 4 0 0 72 6 35
2018 Data sciences 11 35 18 23 8 5 0 48 33 136
2018 Policy 15 34 15 21 14 1 0 49 35 274
2018 Project management 15 36 20 17 11 1 0 51 28 399
2018 Other services to the public 10 27 18 24 19 2 0 37 44 620
2018 None of the above 12 30 21 19 15 3 0 43 36 744
2017 Client contact centre 11 42 21 9 16 1 0 54 25 75
2017 Federal regulators 10 32 13 24 21 0 0 42 45 248
2017 Compliance, inspection and enforcement 12 23 21 20 21 3 0 36 42 363
2017 Communications or public affairs 15 35 18 19 8 4 0 52 29 149
2017 Access to information and privacy 24 35 22 15 0 5 0 62 15 20
2017 Security 21 44 14 11 8 2 0 66 20 72
2017 Science and technology 14 30 19 20 13 3 0 46 35 1133
2017 Library services 7 37 26 9 14 7 0 47 24 12
2017 Legal services 22 31 17 14 17 0 0 53 30 13
2017 Administration and operations 17 33 16 17 14 2 0 52 32 818
2017 Human resources 21 38 15 16 7 3 0 61 23 249
2017 Financial management 16 34 17 22 10 1 0 51 32 213
2017 Procurement 14 47 16 14 7 2 0 62 21 37
2017 Real property 27 35 14 13 10 1 0 62 24 140
2017 Materiel management 19 36 21 10 13 0 0 55 24 59
2017 Information management 22 25 17 23 11 2 0 48 35 103
2017 Information technology 13 26 16 21 22 2 0 40 44 214
2017 Internal audit 20 27 13 39 0 0 0 47 39 15
2017 Evaluation 24 28 14 34 0 0 0 52 34 24
2017 Data sciences 19 29 17 18 12 4 0 50 32 108
2017 Policy 13 36 16 19 10 5 0 52 31 238
2017 Project management 19 33 18 19 7 3 1 55 27 327
2017 Other services to the public 15 32 14 16 21 2 0 48 38 334
2017 None of the above 14 20 15 25 20 3 2 36 48 629
2014 Client contact centre 3 35 22 26 10 3 1 39 37 101
2014 Federal regulators 12 23 17 26 20 2 0 36 47 308
2014 Compliance, inspection and enforcement 8 23 20 21 27 1 0 31 49 425
2014 Communications or public affairs 11 26 20 22 20 1 0 37 43 120
2014 Access to information and privacy 6 54 19 20 0 0 0 61 20 15
2014 Security 9 32 27 21 10 1 0 41 31 93
2014 Science and technology 6 27 21 26 18 2 0 34 45 1086
2014 Library services 29 7 14 17 33 0 0 36 49 12
2014 Legal services 8 43 10 8 10 21 0 65 22 10
2014 Administration and operations 13 31 21 18 15 3 0 45 34 941
2014 Human resources 15 35 21 18 10 2 0 51 28 259
2014 Financial management 15 33 11 19 20 1 0 49 40 200
2014 Procurement 13 29 18 30 7 3 0 43 38 42
2014 Real property 14 26 20 23 15 1 0 41 39 163
2014 Materiel management 10 28 20 24 16 1 0 39 40 74
2014 Information management 14 36 15 20 12 3 0 52 33 122
2014 Information technology 5 30 19 15 26 4 1 37 43 197
2014 Internal audit 0 41 29 6 18 6 0 44 26 17
2014 Evaluation 16 27 22 24 11 0 0 43 35 18
2014 Other services to the public 9 26 21 24 17 2 0 36 42 543
2014 None of the above 12 24 19 24 20 2 0 37 44 846

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 14 21 8 1 5 6 67 10 77
2020 Federal regulators 19 15 13 8 14 20 11 49 32 312
2020 Compliance, inspection and enforcement 23 15 13 7 11 18 13 56 26 446
2020 Communications or public affairs 24 28 18 12 3 12 4 62 17 150
2020 Access to information and privacy 59 16 17 0 0 0 8 81 0 18
2020 Security 37 21 18 3 10 7 4 65 14 85
2020 Science and technology 19 16 12 9 8 25 10 55 26 1096
2020 Library services 61 21 9 0 0 9 0 91 0 15
2020 Administration and operations 30 22 14 8 5 13 9 66 16 1051
2020 Human resources 47 21 8 6 5 6 6 78 13 356
2020 Financial management 40 25 15 5 3 8 4 73 9 250
2020 Procurement 48 20 14 2 11 2 2 71 14 64
2020 Real property 25 21 8 6 7 18 15 68 19 171
2020 Materiel management 26 31 12 12 5 13 2 67 20 82
2020 Information management 33 18 4 9 5 23 7 73 21 112
2020 Information technology 44 24 13 6 4 6 3 75 11 244
2020 Internal audit 46 22 0 7 7 17 0 82 18 13
2020 Evaluation 40 17 18 0 4 12 8 72 5 27
2020 Data sciences 33 23 7 9 6 15 7 72 19 134
2020 Policy 25 23 22 8 5 12 7 58 15 336
2020 Project management 30 24 11 7 5 14 9 69 16 476
2020 Other services to the public 19 18 9 7 11 18 18 58 28 363
2020 None of the above 21 16 10 6 14 21 12 55 31 632
2019 Client contact centre 44 28 11 8 2 6 1 77 11 92
2019 Federal regulators 17 17 14 11 10 21 10 48 31 276
2019 Compliance, inspection and enforcement 31 16 12 6 8 18 8 64 19 396
2019 Communications or public affairs 31 25 17 6 7 9 5 65 15 151
2019 Access to information and privacy 50 28 14 0 0 7 0 84 0 14
2019 Security 40 12 16 2 8 17 4 66 13 100
2019 Science and technology 22 17 12 8 8 25 8 58 25 1087
2019 Legal services 25 21 14 6 6 14 15 64 17 15
2019 Administration and operations 37 22 12 5 5 13 5 73 12 935
2019 Human resources 44 24 13 5 4 8 3 76 10 296
2019 Financial management 41 24 12 6 3 11 2 75 11 226
2019 Procurement 40 20 14 4 6 8 9 71 12 42
2019 Real property 31 16 9 10 6 21 8 66 22 166
2019 Materiel management 46 13 14 7 3 11 6 70 12 84
2019 Information management 37 22 11 7 5 12 6 72 15 121
2019 Information technology 47 21 8 4 4 10 6 81 10 241
2019 Internal audit 47 37 11 0 0 0 5 89 0 19
2019 Evaluation 58 12 17 0 5 3 4 77 5 26
2019 Data sciences 24 17 15 11 10 20 2 53 27 131
2019 Policy 26 25 20 6 4 15 4 63 12 313
2019 Project management 28 20 13 8 9 12 9 62 22 372
2019 Other services to the public 21 17 13 10 7 19 13 56 25 459
2019 None of the above 27 16 13 9 8 16 11 59 23 682
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 51 9 10 1 0 0 80 11 77
2020 Federal regulators 18 48 17 10 6 1 0 67 16 315
2020 Compliance, inspection and enforcement 16 38 22 18 6 1 0 54 24 445
2020 Communications or public affairs 29 51 12 4 2 0 2 81 6 150
2020 Access to information and privacy 31 28 24 11 0 6 0 63 12 17
2020 Security 28 28 23 13 5 1 2 58 19 85
2020 Science and technology 15 50 19 12 4 1 0 65 16 1096
2020 Library services 44 30 17 9 0 0 0 74 9 15
2020 Administration and operations 28 47 15 7 3 1 0 75 9 1052
2020 Human resources 41 41 13 4 1 0 0 82 5 354
2020 Financial management 30 37 23 5 3 1 0 68 8 250
2020 Procurement 34 36 19 9 1 0 0 70 10 64
2020 Real property 23 49 17 8 2 1 1 73 10 172
2020 Materiel management 24 50 16 7 2 0 0 74 9 81
2020 Information management 25 42 14 15 3 2 0 68 18 112
2020 Information technology 23 40 21 10 3 2 0 65 13 244
2020 Evaluation 29 44 19 0 5 4 0 76 5 27
2020 Data sciences 18 42 23 12 3 1 0 60 16 134
2020 Policy 27 46 13 11 3 0 0 73 14 337
2020 Project management 27 48 14 8 1 0 0 76 10 476
2020 Other services to the public 16 44 19 15 5 1 0 62 19 363
2020 None of the above 16 32 27 15 8 1 1 50 23 632
2019 Client contact centre 14 49 25 8 4 0 0 63 12 91
2019 Federal regulators 17 46 19 12 6 1 0 63 18 278
2019 Compliance, inspection and enforcement 15 46 17 17 6 0 0 61 22 398
2019 Communications or public affairs 25 48 12 9 4 1 0 74 13 151
2019 Access to information and privacy 42 58 0 0 0 0 0 100 0 14
2019 Security 28 29 24 11 7 0 0 58 18 100
2019 Science and technology 16 47 19 14 4 1 0 64 18 1086
2019 Legal services 27 46 14 0 13 0 0 73 13 15
2019 Administration and operations 27 46 15 9 3 1 0 73 12 934
2019 Human resources 35 47 11 5 1 0 0 82 7 294
2019 Financial management 26 51 15 5 2 1 0 77 8 226
2019 Procurement 26 39 29 4 2 0 0 65 6 43
2019 Real property 30 48 13 3 3 4 0 80 7 166
2019 Materiel management 29 45 15 9 2 0 0 74 11 84
2019 Information management 27 43 16 10 3 2 0 71 13 120
2019 Information technology 16 47 18 14 4 2 0 64 18 242
2019 Internal audit 37 43 10 10 0 0 0 80 10 19
2019 Evaluation 40 37 15 5 0 3 0 80 5 26
2019 Data sciences 23 38 26 8 5 1 0 61 13 131
2019 Policy 32 45 11 10 1 1 0 78 11 312
2019 Project management 24 47 14 10 3 1 0 72 13 373
2019 Other services to the public 19 43 19 12 6 2 0 63 18 460
2019 None of the above 21 38 20 14 5 2 0 61 19 687
2018 Client contact centre 13 50 21 6 7 3 0 65 13 101
2018 Federal regulators 17 48 13 13 8 1 0 66 21 296
2018 Compliance, inspection and enforcement 12 37 24 17 9 1 0 50 26 376
2018 Communications or public affairs 25 47 15 8 5 1 0 72 13 150
2018 Access to information and privacy 52 35 9 0 0 5 0 91 0 23
2018 Security 14 37 27 13 7 2 0 51 21 112
2018 Science and technology 16 46 21 12 3 1 0 63 15 1179
2018 Library services 75 16 0 0 0 10 0 100 0 13
2018 Administration and operations 25 45 17 9 3 1 0 71 12 970
2018 Human resources 29 50 12 5 2 1 0 81 7 317
2018 Financial management 28 43 17 7 3 2 0 72 11 230
2018 Procurement 21 38 31 3 4 2 0 60 7 42
2018 Real property 24 47 16 7 4 2 0 73 11 177
2018 Materiel management 34 26 21 12 4 3 0 61 17 69
2018 Information management 27 43 15 10 3 0 0 71 14 128
2018 Information technology 15 52 18 10 4 2 0 67 15 257
2018 Internal audit 40 44 9 7 0 0 0 84 7 29
2018 Evaluation 39 43 16 0 3 0 0 81 3 34
2018 Data sciences 14 54 21 9 1 1 0 69 10 136
2018 Policy 29 47 9 12 2 0 0 77 14 274
2018 Project management 21 47 17 11 4 1 0 68 15 400
2018 Other services to the public 14 39 23 16 7 1 0 53 23 621
2018 None of the above 16 40 23 13 7 2 0 56 21 748
2017 Client contact centre 18 49 19 5 7 1 0 68 12 76
2017 Federal regulators 20 38 15 17 9 0 0 59 26 250
2017 Compliance, inspection and enforcement 19 35 17 16 13 0 0 54 29 364
2017 Communications or public affairs 22 41 18 15 3 1 0 63 18 150
2017 Access to information and privacy 43 35 17 5 0 0 0 78 5 20
2017 Security 25 56 11 4 2 1 0 82 6 72
2017 Science and technology 19 46 18 11 5 1 0 66 16 1133
2017 Library services 7 72 14 0 7 0 0 79 7 12
2017 Legal services 51 25 15 8 0 0 0 76 8 13
2017 Administration and operations 26 41 15 13 4 1 0 67 17 820
2017 Human resources 30 46 15 7 2 0 0 76 9 249
2017 Financial management 33 40 19 5 3 0 0 73 9 215
2017 Procurement 19 53 19 7 2 0 0 72 9 37
2017 Real property 28 43 11 11 5 1 1 72 16 139
2017 Materiel management 32 39 10 9 7 3 0 74 16 60
2017 Information management 23 44 13 10 8 1 0 68 19 103
2017 Information technology 20 40 15 15 9 1 0 60 24 214
2017 Internal audit 41 27 20 13 0 0 0 67 13 15
2017 Evaluation 35 25 17 18 5 0 0 60 23 24
2017 Data sciences 21 51 17 6 4 1 0 73 10 108
2017 Policy 25 52 12 8 2 1 0 77 11 237
2017 Project management 27 41 17 13 2 1 0 68 15 327
2017 Other services to the public 21 33 26 11 7 1 0 55 19 335
2017 None of the above 19 29 22 18 10 0 1 49 29 631
2014 Client contact centre 4 43 29 20 4 0 0 48 24 101
2014 Federal regulators 16 37 17 17 12 1 0 53 29 308
2014 Compliance, inspection and enforcement 12 34 22 16 16 1 0 46 32 425
2014 Communications or public affairs 15 40 23 13 7 2 0 56 21 120
2014 Access to information and privacy 13 54 19 14 0 0 0 67 14 15
2014 Security 9 47 29 10 4 1 0 57 14 93
2014 Science and technology 9 37 25 17 9 2 0 48 27 1085
2014 Library services 29 38 8 8 8 7 0 73 18 12
2014 Legal services 32 59 10 0 0 0 0 90 0 10
2014 Administration and operations 19 39 22 13 4 2 1 60 18 940
2014 Human resources 21 41 23 8 4 2 0 64 13 259
2014 Financial management 20 38 21 14 6 0 0 59 20 200
2014 Procurement 10 36 38 14 0 3 0 47 14 42
2014 Real property 12 38 28 16 5 1 0 51 21 163
2014 Materiel management 16 30 20 19 14 1 0 47 33 74
2014 Information management 22 39 21 8 7 2 1 63 15 123
2014 Information technology 12 33 23 14 13 4 0 47 28 197
2014 Internal audit 23 42 17 11 7 0 0 65 18 17
2014 Evaluation 21 50 0 23 5 0 0 72 28 18
2014 Other services to the public 14 41 22 13 8 2 0 55 22 548
2014 None of the above 13 35 23 14 12 3 1 49 27 849

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 36 23 16 2 1 0 59 18 77
2020 Federal regulators 11 40 21 18 8 1 0 52 27 311
2020 Compliance, inspection and enforcement 10 29 22 25 13 1 0 39 38 446
2020 Communications or public affairs 18 45 23 10 3 1 0 64 13 146
2020 Access to information and privacy 34 32 21 12 0 0 0 67 12 18
2020 Security 23 30 18 14 14 1 0 54 28 82
2020 Science and technology 8 38 21 22 8 3 0 48 30 1096
2020 Library services 17 32 39 4 0 9 0 53 5 15
2020 Administration and operations 20 37 21 17 5 1 0 57 22 1050
2020 Human resources 32 38 13 9 6 2 0 72 15 352
2020 Financial management 18 36 20 14 9 2 0 56 23 248
2020 Procurement 24 34 22 14 4 0 1 59 19 63
2020 Real property 17 38 18 19 5 2 1 57 25 171
2020 Materiel management 19 44 11 17 7 2 0 64 24 82
2020 Information management 21 30 21 16 7 6 0 54 24 111
2020 Information technology 19 31 22 17 8 3 0 51 26 243
2020 Internal audit 29 32 24 7 0 7 0 66 8 13
2020 Evaluation 33 32 26 5 5 0 0 65 10 27
2020 Data sciences 15 34 23 21 4 3 1 51 25 134
2020 Policy 20 33 19 20 7 1 0 53 27 335
2020 Project management 18 43 20 13 4 2 0 62 18 473
2020 Other services to the public 8 28 22 26 13 3 1 37 40 361
2020 None of the above 11 26 22 25 13 3 1 38 39 632
2019 Client contact centre 10 28 28 27 3 4 1 40 31 92
2019 Federal regulators 8 35 18 26 12 1 0 43 39 278
2019 Compliance, inspection and enforcement 10 30 24 24 11 0 1 41 35 393
2019 Communications or public affairs 12 31 17 26 9 5 0 45 37 151
2019 Access to information and privacy 35 51 14 0 0 0 0 86 0 14
2019 Security 19 26 18 16 12 9 0 49 31 100
2019 Science and technology 8 33 24 23 8 3 0 42 32 1081
2019 Legal services 19 7 39 14 21 0 0 26 35 15
2019 Administration and operations 14 35 21 19 7 3 0 51 27 935
2019 Human resources 22 40 17 15 4 1 0 63 19 293
2019 Financial management 12 44 18 18 6 2 0 58 24 222
2019 Procurement 17 21 20 25 12 6 0 40 39 42
2019 Real property 17 42 21 13 5 1 0 60 18 166
2019 Materiel management 24 27 19 21 5 4 0 53 27 83
2019 Information management 16 38 20 19 7 1 0 54 26 120
2019 Information technology 12 30 28 20 6 3 0 43 28 239
2019 Internal audit 21 25 33 15 0 5 0 49 16 19
2019 Evaluation 31 25 20 18 0 7 0 60 19 26
2019 Data sciences 11 32 27 15 10 5 0 45 26 131
2019 Policy 13 35 24 19 6 4 0 49 26 312
2019 Project management 11 39 19 21 7 3 0 52 29 370
2019 Other services to the public 10 28 25 23 11 3 0 39 35 463
2019 None of the above 13 31 22 21 10 3 0 45 32 684

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 43 13 11 3 0 1 72 14 76
2020 Federal regulators 36 36 13 10 4 1 0 73 14 315
2020 Compliance, inspection and enforcement 30 35 14 13 7 1 0 66 20 444
2020 Communications or public affairs 41 36 9 9 4 1 1 77 13 150
2020 Access to information and privacy 45 22 21 12 0 0 0 67 12 18
2020 Security 34 39 11 10 5 1 0 73 15 85
2020 Science and technology 23 42 14 13 4 3 0 67 19 1094
2020 Library services 57 26 4 13 0 0 0 83 13 15
2020 Administration and operations 40 36 8 9 3 2 1 79 13 1051
2020 Human resources 50 34 6 7 2 1 0 84 9 355
2020 Financial management 34 32 16 7 5 3 1 70 13 249
2020 Procurement 32 29 9 7 18 4 1 64 26 63
2020 Real property 43 38 10 8 0 1 0 82 9 171
2020 Materiel management 47 24 12 6 10 1 0 72 16 83
2020 Information management 32 32 16 12 4 3 0 67 17 112
2020 Information technology 31 39 13 9 3 3 2 73 13 244
2020 Internal audit 71 15 15 0 0 0 0 85 0 13
2020 Evaluation 36 42 16 7 0 0 0 77 7 27
2020 Data sciences 28 33 17 13 5 1 3 63 19 134
2020 Policy 32 36 15 10 5 3 1 70 15 337
2020 Project management 36 40 10 7 3 3 1 79 10 475
2020 Other services to the public 23 43 12 13 8 1 1 67 21 362
2020 None of the above 25 34 16 13 9 2 1 61 23 632
2019 Client contact centre 23 48 10 14 4 0 1 72 18 92
2019 Federal regulators 31 41 10 11 4 1 1 74 16 278
2019 Compliance, inspection and enforcement 29 38 12 12 5 2 1 70 17 398
2019 Communications or public affairs 33 34 13 11 6 3 0 69 17 151
2019 Access to information and privacy 42 45 0 7 0 7 0 93 7 14
2019 Security 34 32 7 17 10 1 0 67 26 99
2019 Science and technology 24 41 17 11 4 1 1 66 16 1088
2019 Legal services 21 25 23 6 19 6 0 49 26 15
2019 Administration and operations 35 35 14 10 4 1 1 72 14 933
2019 Human resources 46 32 11 7 1 1 1 80 9 295
2019 Financial management 30 38 11 13 5 3 0 71 18 225
2019 Procurement 34 24 19 11 7 6 0 61 19 43
2019 Real property 34 37 14 7 2 0 4 75 10 164
2019 Materiel management 31 46 14 3 5 2 0 78 8 84
2019 Information management 30 39 15 7 6 3 1 71 13 121
2019 Information technology 23 38 18 12 6 4 0 63 19 242
2019 Internal audit 47 33 15 5 0 0 0 80 5 19
2019 Evaluation 31 46 5 13 5 0 0 77 18 24
2019 Data sciences 27 42 10 12 4 3 1 72 17 131
2019 Policy 31 34 17 12 3 3 0 67 16 313
2019 Project management 30 40 14 10 4 2 0 71 14 373
2019 Other services to the public 25 39 15 11 6 2 1 66 18 462
2019 None of the above 25 37 14 11 10 2 1 64 21 685
2018 Client contact centre 21 45 16 9 7 2 0 67 16 100
2018 Federal regulators 33 38 14 11 3 1 0 72 14 298
2018 Compliance, inspection and enforcement 31 39 13 8 6 2 0 72 14 376
2018 Communications or public affairs 29 34 15 14 5 2 0 65 20 152
2018 Access to information and privacy 56 39 0 0 0 5 0 100 0 23
2018 Security 24 37 16 15 6 1 2 63 21 112
2018 Science and technology 25 44 13 11 3 2 1 71 15 1174
2018 Library services 81 19 0 0 0 0 0 100 0 13
2018 Administration and operations 37 37 10 9 4 2 1 77 13 974
2018 Human resources 46 39 7 5 1 1 1 87 6 317
2018 Financial management 27 40 17 8 4 4 1 70 12 229
2018 Procurement 18 52 12 8 2 4 4 76 11 42
2018 Real property 38 40 8 10 2 3 1 80 12 178
2018 Materiel management 34 40 7 8 4 3 4 79 13 69
2018 Information management 37 31 15 8 4 4 1 71 13 128
2018 Information technology 20 45 15 14 3 3 1 67 17 258
2018 Internal audit 42 27 16 15 0 0 0 69 15 29
2018 Evaluation 33 36 15 10 4 3 0 71 14 35
2018 Data sciences 23 46 13 9 6 3 0 71 16 137
2018 Policy 38 34 15 9 4 1 0 72 13 275
2018 Project management 34 37 12 12 3 1 1 73 16 400
2018 Other services to the public 24 38 15 13 7 1 1 64 21 623
2018 None of the above 24 38 17 10 6 4 0 65 18 746
2017 Client contact centre 29 50 7 8 4 1 1 81 12 75
2017 Federal regulators 39 34 12 9 4 1 0 74 14 250
2017 Compliance, inspection and enforcement 34 34 14 9 7 0 0 69 17 364
2017 Communications or public affairs 35 37 13 7 4 3 0 75 11 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 32 48 6 8 4 2 0 81 12 72
2017 Science and technology 32 38 11 11 4 3 1 73 16 1131
2017 Library services 30 49 7 7 0 7 0 85 8 12
2017 Legal services 35 25 24 0 8 8 0 65 9 13
2017 Administration and operations 41 34 11 6 5 3 1 77 11 817
2017 Human resources 54 30 8 5 2 1 1 85 7 249
2017 Financial management 37 34 13 8 3 5 0 75 11 215
2017 Procurement 27 55 9 6 4 0 0 82 9 37
2017 Real property 40 37 7 5 8 2 1 79 14 140
2017 Materiel management 37 44 7 4 5 3 0 84 9 60
2017 Information management 30 30 16 11 4 9 0 66 17 102
2017 Information technology 33 34 14 10 7 2 0 68 18 214
2017 Internal audit 53 20 7 14 0 7 0 78 15 15
2017 Evaluation 24 42 17 0 0 12 4 79 0 24
2017 Data sciences 31 34 19 10 2 3 1 68 13 108
2017 Policy 37 30 13 8 2 9 1 75 11 236
2017 Project management 38 38 10 7 3 3 0 79 11 326
2017 Other services to the public 34 37 10 8 8 3 0 73 17 334
2017 None of the above 30 35 14 9 9 1 2 68 18 630
2014 Client contact centre 16 48 15 11 3 6 1 69 15 101
2014 Federal regulators 43 39 8 5 2 3 0 84 7 307
2014 Compliance, inspection and enforcement 34 40 12 6 5 1 1 75 12 425
2014 Communications or public affairs 41 40 7 9 1 1 1 83 10 120
2014 Access to information and privacy 57 29 0 6 0 0 8 93 7 15
2014 Security 24 40 12 15 7 2 0 65 22 93
2014 Science and technology 33 40 12 7 4 3 1 76 11 1084
2014 Library services 42 41 8 0 0 0 9 91 0 12
2014 Legal services 63 10 8 19 0 0 0 73 19 10
2014 Administration and operations 44 36 8 6 3 2 1 82 9 940
2014 Human resources 55 32 7 4 2 2 0 88 6 260
2014 Financial management 42 38 8 6 3 2 0 82 10 200
2014 Procurement 33 51 7 5 2 2 0 85 7 42
2014 Real property 42 37 11 6 4 0 1 80 10 163
2014 Materiel management 37 32 15 13 3 1 0 69 15 74
2014 Information management 36 42 11 5 4 1 1 80 9 123
2014 Information technology 24 45 13 8 6 4 1 72 14 196
2014 Internal audit 23 53 12 7 6 0 0 76 13 17
2014 Evaluation 48 47 0 5 0 0 0 95 5 18
2014 Other services to the public 28 40 14 8 6 3 1 72 14 549
2014 None of the above 30 37 13 8 7 4 2 71 15 847

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 47 12 10 2 0 0 76 12 76
2020 Federal regulators 34 40 15 7 4 0 0 74 11 310
2020 Compliance, inspection and enforcement 29 36 18 12 4 0 0 66 16 444
2020 Communications or public affairs 38 34 16 8 3 1 0 73 11 149
2020 Access to information and privacy 40 34 16 5 5 0 0 73 11 18
2020 Security 34 36 14 7 8 0 0 70 16 85
2020 Science and technology 26 42 21 6 3 1 0 69 10 1092
2020 Library services 44 17 30 9 0 0 0 61 9 15
2020 Administration and operations 38 38 14 6 3 1 0 77 9 1052
2020 Human resources 48 36 8 3 4 1 0 85 7 356
2020 Financial management 35 36 18 6 4 2 0 73 9 249
2020 Procurement 38 33 12 14 1 2 0 72 16 64
2020 Real property 39 40 12 5 2 1 0 80 7 172
2020 Materiel management 36 33 20 5 3 1 2 71 8 83
2020 Information management 33 38 18 7 3 2 0 72 10 112
2020 Information technology 32 43 16 4 2 3 0 77 6 244
2020 Internal audit 63 22 7 8 0 0 0 85 8 13
2020 Evaluation 55 21 16 8 0 0 0 76 8 27
2020 Data sciences 38 34 14 9 4 1 0 72 13 134
2020 Policy 34 40 18 5 2 1 0 74 7 336
2020 Project management 41 35 15 6 2 1 0 77 8 476
2020 Other services to the public 21 36 22 14 7 1 0 57 21 360
2020 None of the above 23 32 23 14 8 1 0 55 22 634
2019 Client contact centre 16 41 27 11 3 1 0 58 14 91
2019 Federal regulators 25 39 20 8 7 1 0 64 16 278
2019 Compliance, inspection and enforcement 30 38 19 8 5 0 0 68 13 398
2019 Communications or public affairs 30 35 18 9 6 2 0 66 15 149
2019 Access to information and privacy 56 37 0 7 0 0 0 93 7 14
2019 Security 24 40 19 13 5 0 0 63 18 99
2019 Science and technology 26 39 23 8 3 1 0 66 11 1084
2019 Legal services 15 35 30 6 14 0 0 49 20 14
2019 Administration and operations 33 38 15 8 4 1 0 72 12 933
2019 Human resources 40 35 15 9 1 1 0 75 10 293
2019 Financial management 27 40 18 10 4 1 0 69 14 225
2019 Procurement 37 18 30 6 9 0 0 55 15 43
2019 Real property 32 42 17 4 3 2 0 76 7 166
2019 Materiel management 31 46 16 4 4 0 0 77 8 83
2019 Information management 34 34 18 9 4 1 0 69 13 121
2019 Information technology 25 44 19 6 4 2 1 70 10 240
2019 Internal audit 42 48 10 0 0 0 0 90 0 19
2019 Evaluation 52 43 0 4 0 0 0 96 4 26
2019 Data sciences 33 34 22 6 3 1 0 68 9 130
2019 Policy 32 35 19 9 4 2 0 68 12 312
2019 Project management 25 44 18 7 3 2 0 71 11 369
2019 Other services to the public 23 38 21 10 6 1 0 62 16 463
2019 None of the above 24 35 27 7 5 2 0 60 12 684
2018 Client contact centre 15 48 17 6 10 3 0 66 16 100
2018 Federal regulators 30 39 16 10 4 1 0 70 14 298
2018 Compliance, inspection and enforcement 26 39 19 10 5 1 0 66 15 373
2018 Communications or public affairs 29 38 20 8 4 1 0 68 12 151
2018 Access to information and privacy 60 31 4 0 0 5 0 95 0 23
2018 Security 18 42 22 9 8 1 0 61 17 112
2018 Science and technology 25 46 19 6 3 1 0 72 9 1176
2018 Library services 65 15 19 0 0 0 0 81 0 13
2018 Administration and operations 34 37 18 6 4 0 0 72 11 971
2018 Human resources 42 35 12 8 2 1 0 78 9 312
2018 Financial management 27 43 17 6 4 2 0 72 10 230
2018 Procurement 24 54 18 4 0 0 0 78 4 42
2018 Real property 28 53 9 9 2 1 0 81 11 177
2018 Materiel management 40 24 23 6 7 0 1 64 12 69
2018 Information management 31 40 16 8 4 2 0 72 12 128
2018 Information technology 22 49 19 6 3 1 1 72 9 258
2018 Internal audit 31 45 10 11 3 0 0 76 14 29
2018 Evaluation 39 48 8 3 4 0 0 86 6 35
2018 Data sciences 28 46 18 6 2 1 0 74 8 135
2018 Policy 36 37 18 8 2 0 0 72 10 275
2018 Project management 31 41 17 8 3 0 0 72 11 400
2018 Other services to the public 20 39 19 13 8 1 0 59 21 622
2018 None of the above 21 38 23 11 5 2 0 61 16 746

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 41 15 15 3 3 2 65 18 77
2020 Federal regulators 23 24 17 15 12 7 1 52 29 314
2020 Compliance, inspection and enforcement 21 26 15 16 20 2 0 48 37 446
2020 Communications or public affairs 25 29 13 11 10 9 2 61 24 150
2020 Access to information and privacy 27 18 44 5 5 0 0 45 11 18
2020 Security 24 26 15 10 21 2 2 52 32 85
2020 Science and technology 18 28 19 15 11 8 2 51 28 1097
2020 Library services 36 26 13 13 9 4 0 64 22 15
2020 Administration and operations 27 28 18 11 8 7 1 60 21 1051
2020 Human resources 35 27 13 8 8 7 3 68 18 356
2020 Financial management 21 24 17 13 10 12 3 54 26 250
2020 Procurement 23 36 14 5 16 7 0 63 22 63
2020 Real property 26 32 18 10 7 7 1 62 18 172
2020 Materiel management 37 20 18 6 11 8 0 61 19 83
2020 Information management 24 23 19 14 12 8 0 51 28 111
2020 Information technology 26 26 22 7 9 8 2 58 18 243
2020 Internal audit 32 17 22 15 7 0 7 53 24 13
2020 Evaluation 22 26 22 15 0 11 4 56 18 27
2020 Data sciences 22 20 19 14 12 11 1 49 29 134
2020 Policy 22 23 21 9 9 13 4 53 21 338
2020 Project management 24 26 20 12 7 8 2 56 22 475
2020 Other services to the public 16 27 21 14 18 3 1 44 33 361
2020 None of the above 19 25 17 14 20 5 1 47 36 634
2019 Client contact centre 17 21 26 18 9 9 0 42 30 92
2019 Federal regulators 17 24 15 18 18 7 1 45 38 276
2019 Compliance, inspection and enforcement 18 31 16 14 15 3 2 52 31 397
2019 Communications or public affairs 19 24 21 16 11 6 3 48 30 151
2019 Access to information and privacy 21 51 7 14 0 7 0 78 15 14
2019 Security 31 24 13 8 22 2 1 57 30 99
2019 Science and technology 19 24 20 16 11 10 1 48 29 1086
2019 Legal services 14 6 39 8 21 6 7 22 33 15
2019 Administration and operations 24 25 18 12 11 8 2 54 26 934
2019 Human resources 24 32 20 9 7 5 4 62 17 295
2019 Financial management 18 30 21 13 10 7 2 52 25 226
2019 Procurement 19 19 19 25 11 6 2 41 39 43
2019 Real property 18 32 20 16 5 4 4 55 23 166
2019 Materiel management 26 19 24 14 9 4 4 49 25 84
2019 Information management 22 26 16 13 11 9 3 54 28 120
2019 Information technology 17 28 15 14 12 11 3 52 30 242
2019 Internal audit 31 16 20 12 5 10 6 56 20 19
2019 Evaluation 26 33 3 7 13 10 8 72 24 26
2019 Data sciences 16 27 22 10 9 14 1 51 23 132
2019 Policy 21 19 23 13 9 9 4 47 26 313
2019 Project management 18 29 21 12 10 9 3 53 24 371
2019 Other services to the public 17 30 19 18 14 3 0 48 33 462
2019 None of the above 21 30 15 15 11 6 1 55 28 686
2018 Client contact centre 12 32 26 12 11 6 1 47 25 99
2018 Federal regulators 19 24 19 17 14 6 1 47 33 298
2018 Compliance, inspection and enforcement 17 30 17 14 17 5 0 50 32 377
2018 Communications or public affairs 16 25 19 16 12 10 2 47 31 152
2018 Access to information and privacy 34 31 9 9 4 13 0 75 15 23
2018 Security 15 33 18 18 11 5 0 50 31 112
2018 Science and technology 19 28 19 17 8 8 2 52 28 1180
2018 Library services 50 35 0 10 0 5 0 90 10 13
2018 Administration and operations 22 28 20 11 12 6 2 54 25 971
2018 Human resources 30 25 21 11 6 6 1 59 19 315
2018 Financial management 19 24 18 14 12 11 3 49 30 230
2018 Procurement 9 43 20 16 2 10 0 58 21 42
2018 Real property 23 23 22 15 11 4 1 49 28 178
2018 Materiel management 19 34 13 7 14 9 4 61 24 68
2018 Information management 23 23 18 17 11 8 1 50 30 127
2018 Information technology 19 21 19 16 12 11 1 45 33 257
2018 Internal audit 13 27 21 13 15 7 3 45 31 29
2018 Evaluation 23 27 14 6 4 19 8 68 14 35
2018 Data sciences 15 28 20 16 10 9 2 49 29 137
2018 Policy 19 25 18 17 8 11 2 50 29 275
2018 Project management 18 31 16 15 13 6 2 53 30 400
2018 Other services to the public 16 27 19 15 19 3 1 45 35 621
2018 None of the above 16 33 20 13 11 6 1 52 26 745
2017 Client contact centre 18 32 20 11 13 5 1 53 26 76
2017 Federal regulators 14 23 15 19 20 7 1 41 42 250
2017 Compliance, inspection and enforcement 24 26 15 13 18 4 1 53 32 363
2017 Communications or public affairs 15 29 19 13 11 10 2 50 28 150
2017 Access to information and privacy 24 35 15 16 0 5 5 66 18 20
2017 Security 23 41 9 8 13 3 4 68 22 71
2017 Science and technology 18 30 18 15 9 9 1 53 27 1130
2017 Library services 40 21 9 14 0 7 9 73 17 12
2017 Legal services 23 15 7 17 31 7 0 41 51 13
2017 Administration and operations 20 28 17 14 11 9 2 54 27 815
2017 Human resources 32 22 15 9 9 8 5 62 21 248
2017 Financial management 20 25 19 14 11 8 3 51 28 214
2017 Procurement 15 19 17 21 19 8 0 37 44 35
2017 Real property 24 30 15 11 12 6 1 59 25 139
2017 Materiel management 24 19 15 20 16 7 0 46 38 60
2017 Information management 18 30 14 13 15 8 2 53 32 104
2017 Information technology 13 25 20 16 16 10 1 42 36 213
2017 Internal audit 20 26 14 20 13 0 7 50 35 15
2017 Evaluation 4 10 17 16 18 28 7 22 52 24
2017 Data sciences 17 22 22 13 11 14 0 46 28 108
2017 Policy 14 21 18 18 12 15 2 42 36 236
2017 Project management 22 25 18 13 8 10 3 55 24 326
2017 Other services to the public 19 31 13 18 16 2 0 51 35 336
2017 None of the above 15 29 15 17 15 9 1 48 35 630
2014 Client contact centre 10 26 20 20 14 8 1 41 37 101
2014 Federal regulators 18 20 17 21 14 8 2 42 39 308
2014 Compliance, inspection and enforcement 15 28 16 19 18 2 0 45 39 425
2014 Communications or public affairs 16 27 14 15 19 7 1 47 37 120
2014 Access to information and privacy 38 13 22 13 6 0 8 55 21 15
2014 Security 17 32 17 11 16 7 0 53 29 93
2014 Science and technology 15 27 20 17 14 6 2 45 33 1086
2014 Library services 27 16 0 25 0 23 9 63 37 12
2014 Legal services 32 8 8 10 34 10 0 43 48 10
2014 Administration and operations 21 24 16 15 14 7 3 50 32 940
2014 Human resources 21 28 20 12 12 5 2 52 26 260
2014 Financial management 21 24 17 14 14 9 2 50 31 199
2014 Procurement 22 26 14 25 9 5 0 50 35 42
2014 Real property 19 24 19 16 18 3 2 45 35 163
2014 Materiel management 14 20 19 14 29 3 1 36 45 74
2014 Information management 20 18 24 16 13 9 1 42 32 123
2014 Information technology 9 27 24 12 18 9 1 40 33 196
2014 Internal audit 23 23 18 25 12 0 0 46 36 17
2014 Evaluation 17 16 32 14 0 21 0 42 17 18
2014 Other services to the public 16 28 19 19 15 3 0 45 35 548
2014 None of the above 15 27 15 17 16 9 1 47 36 848

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 40 25 11 3 1 0 60 14 77
2020 Federal regulators 29 38 15 12 6 1 0 68 17 313
2020 Compliance, inspection and enforcement 22 36 19 13 9 0 0 59 22 446
2020 Communications or public affairs 35 35 13 11 4 1 0 71 16 150
2020 Access to information and privacy 29 35 23 0 13 0 0 64 13 17
2020 Security 28 28 23 13 8 0 0 56 21 85
2020 Science and technology 20 38 20 13 8 1 0 59 21 1093
2020 Library services 14 47 4 21 4 9 0 67 28 15
2020 Administration and operations 31 33 16 14 5 1 0 65 19 1052
2020 Human resources 35 36 13 9 5 2 1 73 14 353
2020 Financial management 33 28 20 10 5 2 0 63 16 250
2020 Procurement 27 39 8 20 6 0 0 66 26 64
2020 Real property 31 40 14 9 3 1 1 73 13 172
2020 Materiel management 28 40 18 4 9 0 1 68 13 83
2020 Information management 27 32 13 19 8 2 0 60 27 112
2020 Information technology 24 34 18 13 8 3 0 60 22 243
2020 Internal audit 56 22 0 15 0 0 7 84 16 13
2020 Evaluation 33 37 18 7 5 0 0 70 12 27
2020 Data sciences 23 40 14 16 7 0 0 63 23 134
2020 Policy 29 36 17 12 5 1 0 66 17 335
2020 Project management 31 40 14 8 5 2 0 72 13 475
2020 Other services to the public 17 35 18 17 13 0 0 53 29 360
2020 None of the above 19 28 24 12 15 1 0 48 28 631
2019 Client contact centre 16 34 26 14 8 0 2 51 22 92
2019 Federal regulators 18 41 12 18 11 1 0 59 29 278
2019 Compliance, inspection and enforcement 18 39 17 15 9 1 1 57 25 397
2019 Communications or public affairs 19 40 18 12 8 3 0 61 20 149
2019 Access to information and privacy 43 44 7 7 0 0 0 86 7 14
2019 Security 32 29 15 16 7 1 0 62 23 100
2019 Science and technology 19 36 19 16 9 2 0 55 25 1086
2019 Legal services 21 40 19 0 19 0 0 62 19 15
2019 Administration and operations 29 33 16 12 8 2 0 63 21 935
2019 Human resources 32 39 12 12 4 1 0 72 16 292
2019 Financial management 30 36 20 10 5 0 0 65 15 225
2019 Procurement 19 30 18 23 9 0 0 49 32 43
2019 Real property 29 39 18 9 3 1 0 69 13 166
2019 Materiel management 33 28 19 11 8 2 0 62 19 84
2019 Information management 19 40 20 6 12 2 1 60 19 121
2019 Information technology 22 30 19 14 12 2 1 54 27 240
2019 Internal audit 47 20 22 11 0 0 0 67 11 19
2019 Evaluation 50 27 8 5 3 7 0 83 9 25
2019 Data sciences 25 38 16 12 8 1 0 64 20 132
2019 Policy 28 37 14 12 6 3 0 68 18 311
2019 Project management 24 44 13 10 8 1 1 69 18 373
2019 Other services to the public 18 34 17 18 11 2 0 52 30 461
2019 None of the above 22 30 19 15 12 2 0 53 27 685
2018 Client contact centre 11 42 22 11 14 1 0 53 25 101
2018 Federal regulators 20 38 15 19 8 0 0 59 27 297
2018 Compliance, inspection and enforcement 18 34 18 15 13 2 0 53 28 375
2018 Communications or public affairs 13 37 20 18 9 4 0 52 27 151
2018 Access to information and privacy 56 35 4 0 0 5 0 95 0 23
2018 Security 17 38 16 14 13 2 0 56 28 112
2018 Science and technology 19 34 20 16 9 2 0 54 25 1180
2018 Library services 51 35 4 10 0 0 0 86 10 13
2018 Administration and operations 26 34 18 13 7 2 0 62 20 969
2018 Human resources 32 38 10 12 6 1 0 71 19 316
2018 Financial management 25 39 17 11 5 2 0 65 17 229
2018 Procurement 21 28 27 17 4 3 0 51 22 42
2018 Real property 28 37 21 9 5 1 0 65 14 178
2018 Materiel management 27 35 15 10 6 7 0 67 17 69
2018 Information management 24 34 11 16 13 2 0 59 29 125
2018 Information technology 17 39 20 12 10 2 0 58 22 258
2018 Internal audit 36 31 23 10 0 0 0 67 10 29
2018 Evaluation 38 36 20 6 0 0 0 74 6 35
2018 Data sciences 14 45 19 16 6 1 0 60 21 137
2018 Policy 26 40 13 14 6 2 0 66 20 275
2018 Project management 22 40 15 13 8 2 1 64 21 400
2018 Other services to the public 13 32 19 18 16 2 0 46 35 623
2018 None of the above 15 36 19 17 10 3 0 53 28 748
2017 Client contact centre 26 33 24 7 6 4 0 62 14 76
2017 Federal regulators 25 37 14 13 11 1 0 63 24 250
2017 Compliance, inspection and enforcement 20 35 15 18 10 2 0 56 29 364
2017 Communications or public affairs 26 34 19 13 4 4 0 63 18 150
2017 Access to information and privacy 59 25 10 7 0 0 0 83 7 20
2017 Security 30 33 22 4 9 2 1 64 13 72
2017 Science and technology 22 36 18 13 9 2 1 60 22 1133
2017 Library services 21 65 0 14 0 0 0 86 14 12
2017 Legal services 30 25 7 24 8 7 0 58 34 13
2017 Administration and operations 26 36 14 10 9 3 0 65 20 821
2017 Human resources 30 40 9 11 5 5 0 74 16 248
2017 Financial management 33 38 13 10 4 2 1 73 14 214
2017 Procurement 19 45 14 16 4 2 0 65 20 37
2017 Real property 33 34 14 9 7 2 1 69 17 139
2017 Materiel management 29 37 8 10 11 5 0 70 22 60
2017 Information management 20 39 15 14 6 5 0 62 22 104
2017 Information technology 23 29 14 15 15 3 0 54 31 212
2017 Internal audit 40 40 13 7 0 0 0 80 7 15
2017 Evaluation 35 24 11 21 5 3 0 61 27 24
2017 Data sciences 28 29 21 13 7 3 0 58 21 108
2017 Policy 22 37 17 14 4 5 0 63 19 237
2017 Project management 29 39 14 10 5 3 0 69 16 327
2017 Other services to the public 14 29 22 19 15 0 0 43 35 336
2017 None of the above 18 29 17 19 15 1 1 48 35 628
2014 Client contact centre 9 30 31 16 13 1 1 39 29 101
2014 Federal regulators 16 36 15 18 12 2 0 53 31 308
2014 Compliance, inspection and enforcement 13 29 18 20 18 1 0 44 38 424
2014 Communications or public affairs 21 37 12 18 10 1 1 59 29 120
2014 Access to information and privacy 32 41 13 6 8 0 0 73 14 15
2014 Security 15 30 24 19 12 1 0 45 31 93
2014 Science and technology 13 32 18 20 16 1 0 46 36 1085
2014 Library services 20 33 24 23 0 0 0 53 23 12
2014 Legal services 37 43 0 19 0 0 0 81 19 10
2014 Administration and operations 21 32 16 16 10 3 1 55 27 942
2014 Human resources 25 38 13 13 8 3 0 65 21 260
2014 Financial management 24 31 20 17 8 1 0 55 25 200
2014 Procurement 6 44 20 16 8 5 0 53 26 42
2014 Real property 17 36 25 13 8 1 0 54 21 162
2014 Materiel management 13 26 15 20 20 6 0 42 42 74
2014 Information management 21 39 18 11 9 1 1 61 20 123
2014 Information technology 13 28 19 18 19 2 0 43 38 196
2014 Internal audit 29 24 17 12 18 0 0 53 30 17
2014 Evaluation 33 22 22 13 0 10 0 60 14 18
2014 Other services to the public 13 28 18 21 17 1 0 42 39 547
2014 None of the above 14 28 18 18 19 2 1 44 37 847

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 17 48 14 16 5 0 1 66 21 77
2020 Federal regulators 29 31 14 15 9 1 1 61 25 314
2020 Compliance, inspection and enforcement 25 35 15 10 11 1 1 62 22 445
2020 Communications or public affairs 28 29 13 14 11 4 2 60 26 150
2020 Access to information and privacy 29 43 16 5 7 0 0 72 12 18
2020 Security 35 24 7 21 9 1 3 61 32 85
2020 Science and technology 20 34 14 16 12 2 2 56 29 1093
2020 Library services 26 31 4 17 17 5 0 59 36 15
2020 Administration and operations 30 35 13 11 8 2 2 67 19 1054
2020 Human resources 33 31 11 12 10 3 1 67 22 355
2020 Financial management 34 25 16 8 14 2 1 60 23 250
2020 Procurement 23 46 10 6 8 1 5 74 16 63
2020 Real property 26 33 17 12 8 1 4 61 21 172
2020 Materiel management 29 39 11 8 8 2 3 72 17 83
2020 Information management 34 27 12 14 11 1 2 62 26 112
2020 Information technology 22 25 17 17 19 0 1 48 36 242
2020 Internal audit 47 24 7 7 15 0 0 71 22 13
2020 Evaluation 22 55 11 0 8 0 4 80 8 27
2020 Data sciences 24 30 11 17 13 2 3 57 31 134
2020 Policy 30 32 10 16 8 3 0 64 25 338
2020 Project management 29 36 13 11 7 2 3 68 18 476
2020 Other services to the public 26 40 14 10 7 0 2 68 17 362
2020 None of the above 20 31 17 14 13 1 5 54 28 634
2019 Client contact centre 17 35 21 15 12 1 0 52 27 92
2019 Federal regulators 22 34 10 20 11 2 1 58 32 278
2019 Compliance, inspection and enforcement 23 38 12 15 10 2 0 62 25 398
2019 Communications or public affairs 21 34 16 13 10 2 3 58 25 151
2019 Access to information and privacy 65 21 7 7 0 0 0 86 7 14
2019 Security 27 21 20 10 9 8 4 55 22 100
2019 Science and technology 19 32 17 17 13 2 1 52 31 1090
2019 Legal services 27 33 0 20 13 7 0 65 35 15
2019 Administration and operations 27 31 14 14 11 2 1 60 25 938
2019 Human resources 30 36 12 12 8 1 1 68 20 294
2019 Financial management 28 34 14 11 9 1 1 64 21 226
2019 Procurement 28 33 14 14 11 0 0 62 25 42
2019 Real property 24 37 14 12 9 2 3 64 22 166
2019 Materiel management 29 25 18 17 9 0 2 55 27 84
2019 Information management 16 29 21 11 15 2 6 48 29 120
2019 Information technology 24 23 17 17 15 2 3 49 34 242
2019 Internal audit 47 26 17 10 0 0 0 73 10 19
2019 Evaluation 42 22 10 7 9 3 7 71 17 26
2019 Data sciences 28 21 21 15 13 2 1 50 28 132
2019 Policy 29 35 12 11 8 3 2 67 20 313
2019 Project management 26 33 13 12 10 3 3 63 24 371
2019 Other services to the public 25 36 15 11 10 2 2 63 21 463
2019 None of the above 26 29 16 14 11 2 2 57 25 685
2018 Client contact centre 14 29 25 15 12 5 1 45 29 100
2018 Federal regulators 25 30 14 19 10 1 1 56 30 297
2018 Compliance, inspection and enforcement 26 32 13 12 16 1 0 58 28 376
2018 Communications or public affairs 22 25 20 17 12 2 2 49 30 151
2018 Access to information and privacy 56 26 9 4 0 5 0 86 4 23
2018 Security 14 42 13 12 15 2 2 59 28 114
2018 Science and technology 20 31 16 15 15 2 1 53 31 1177
2018 Library services 50 25 19 0 0 0 5 79 0 13
2018 Administration and operations 26 32 16 13 11 1 2 59 25 970
2018 Human resources 33 35 9 11 10 1 2 69 21 315
2018 Financial management 26 34 14 14 10 2 1 61 24 230
2018 Procurement 24 29 20 9 17 2 0 54 26 42
2018 Real property 26 34 17 12 9 0 2 61 21 178
2018 Materiel management 29 27 13 7 20 1 2 58 28 68
2018 Information management 22 26 11 21 16 2 3 50 39 128
2018 Information technology 19 31 14 18 14 3 1 52 33 256
2018 Internal audit 31 34 7 21 7 0 0 65 28 29
2018 Evaluation 37 32 20 5 0 3 3 73 6 35
2018 Data sciences 16 34 17 15 14 1 2 52 30 136
2018 Policy 30 35 12 13 6 2 0 67 20 273
2018 Project management 20 35 14 15 13 2 2 57 29 398
2018 Other services to the public 21 36 16 14 12 1 0 58 26 626
2018 None of the above 18 39 16 12 11 2 2 59 24 751
2017 Client contact centre 18 37 19 13 10 2 1 57 24 76
2017 Federal regulators 23 32 13 17 14 1 0 56 32 249
2017 Compliance, inspection and enforcement 24 35 13 11 15 1 1 61 26 363
2017 Communications or public affairs 23 34 17 12 10 3 1 60 23 149
2017 Access to information and privacy 64 10 10 10 7 0 0 74 17 20
2017 Security 28 30 17 10 10 3 3 61 20 72
2017 Science and technology 22 28 15 14 16 2 2 53 31 1135
2017 Library services 21 14 35 0 14 7 9 42 17 12
2017 Legal services 17 15 15 31 15 7 0 34 50 13
2017 Administration and operations 26 33 11 14 12 3 1 61 27 816
2017 Human resources 32 32 10 10 9 3 3 69 20 247
2017 Financial management 29 32 16 8 11 1 3 63 20 214
2017 Procurement 16 44 9 12 15 4 0 63 28 37
2017 Real property 25 26 18 15 11 3 3 54 27 139
2017 Materiel management 24 30 17 8 15 2 2 57 25 60
2017 Information management 20 19 19 18 18 3 3 41 38 104
2017 Information technology 19 22 13 14 28 2 2 43 43 214
2017 Internal audit 41 33 7 13 0 7 0 79 14 15
2017 Evaluation 31 28 4 21 9 7 0 64 32 24
2017 Data sciences 23 23 14 13 20 5 2 49 36 108
2017 Policy 27 32 15 16 6 4 0 61 23 237
2017 Project management 29 34 12 11 11 1 3 66 22 327
2017 Other services to the public 26 33 14 11 14 1 0 60 26 335
2017 None of the above 20 34 13 17 13 1 2 55 31 629
2014 Client contact centre 4 36 26 11 19 1 4 42 31 101
2014 Federal regulators 18 28 12 20 21 1 1 47 41 308
2014 Compliance, inspection and enforcement 18 32 12 15 20 1 1 52 36 424
2014 Communications or public affairs 13 36 14 21 12 1 3 51 34 120
2014 Access to information and privacy 26 41 6 13 14 0 0 67 27 15
2014 Security 10 37 15 18 16 3 1 49 35 93
2014 Science and technology 13 27 15 20 23 1 2 41 44 1087
2014 Library services 0 32 25 26 17 0 0 32 43 12
2014 Legal services 32 16 0 10 25 10 8 58 42 10
2014 Administration and operations 19 26 17 15 18 1 4 48 35 941
2014 Human resources 19 30 11 21 14 2 2 51 37 260
2014 Financial management 22 25 13 16 18 3 3 50 36 200
2014 Procurement 18 27 18 14 23 0 0 45 37 42
2014 Real property 14 29 19 20 12 3 3 46 34 163
2014 Materiel management 10 37 14 13 21 5 0 49 36 74
2014 Information management 8 32 16 17 19 3 4 44 39 123
2014 Information technology 12 20 16 18 30 2 2 33 50 196
2014 Internal audit 23 17 35 0 24 0 0 41 24 17
2014 Evaluation 17 32 17 24 5 5 0 51 31 18
2014 Other services to the public 22 31 15 14 16 0 2 54 31 547
2014 None of the above 16 28 18 13 20 2 3 47 35 848

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 17 19 3 0 0 2 78 3 77
2020 Federal regulators 41 28 17 8 5 1 1 70 13 315
2020 Compliance, inspection and enforcement 45 22 19 7 5 0 2 68 13 446
2020 Communications or public affairs 47 22 15 9 3 0 4 72 13 149
2020 Access to information and privacy 61 11 17 5 0 0 5 76 6 18
2020 Security 61 16 2 1 20 0 0 77 20 85
2020 Science and technology 43 28 15 7 3 1 2 73 11 1098
2020 Library services 56 26 17 0 0 0 0 83 0 15
2020 Administration and operations 51 21 15 5 4 0 4 75 10 1054
2020 Human resources 56 24 13 3 2 0 2 82 5 356
2020 Financial management 49 25 12 6 5 1 2 76 11 250
2020 Procurement 58 28 9 2 1 0 1 87 4 64
2020 Real property 57 22 13 2 2 1 2 82 4 172
2020 Materiel management 50 29 17 4 1 0 0 79 4 83
2020 Information management 53 23 8 8 2 1 5 80 11 112
2020 Information technology 53 23 13 5 2 0 3 79 7 244
2020 Internal audit 27 44 22 7 0 0 0 71 7 13
2020 Evaluation 48 37 0 4 8 0 4 88 12 27
2020 Data sciences 47 21 18 9 1 1 3 70 11 134
2020 Policy 49 20 17 7 4 1 2 71 12 338
2020 Project management 47 27 15 5 2 1 3 77 8 475
2020 Other services to the public 30 28 19 12 7 0 4 61 19 362
2020 None of the above 42 22 16 8 6 1 4 69 15 635
2019 Client contact centre 52 20 16 5 1 0 5 76 7 91
2019 Federal regulators 37 29 17 8 6 0 2 68 15 277
2019 Compliance, inspection and enforcement 31 35 16 9 5 1 3 69 14 396
2019 Communications or public affairs 44 24 17 7 5 1 3 70 12 151
2019 Access to information and privacy 71 8 7 0 0 0 14 92 0 14
2019 Security 42 25 15 3 6 2 6 73 10 100
2019 Science and technology 43 29 16 6 2 1 4 75 8 1090
2019 Legal services 26 27 6 13 14 0 14 62 31 15
2019 Administration and operations 50 23 15 5 3 1 3 77 8 935
2019 Human resources 58 21 12 4 2 0 3 81 6 293
2019 Financial management 55 25 14 3 2 0 0 80 6 222
2019 Procurement 38 36 16 4 2 0 4 77 7 43
2019 Real property 60 21 9 4 2 0 4 85 6 165
2019 Materiel management 52 26 9 8 1 0 4 82 9 83
2019 Information management 56 26 10 2 2 1 3 86 3 119
2019 Information technology 52 25 12 5 2 1 3 80 7 242
2019 Internal audit 48 15 25 0 5 0 7 67 5 19
2019 Evaluation 51 36 13 0 0 0 0 87 0 26
2019 Data sciences 42 30 14 5 3 2 3 77 8 132
2019 Policy 50 21 18 6 4 0 2 72 10 312
2019 Project management 36 30 19 6 4 1 3 69 11 371
2019 Other services to the public 33 28 18 9 7 0 4 64 17 462
2019 None of the above 42 25 16 6 4 1 4 72 11 685

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 29 15 10 2 1 2 72 12 77
2020 Federal regulators 46 26 16 8 2 0 1 73 10 315
2020 Compliance, inspection and enforcement 39 27 20 7 4 0 1 68 11 445
2020 Communications or public affairs 54 22 11 5 4 1 3 79 9 149
2020 Access to information and privacy 56 21 5 5 7 0 5 82 13 18
2020 Security 56 14 20 3 7 0 0 70 10 85
2020 Science and technology 43 29 16 7 2 1 2 75 9 1094
2020 Library services 74 9 13 0 4 0 0 83 4 15
2020 Administration and operations 48 26 14 6 3 1 3 77 9 1055
2020 Human resources 56 23 10 5 2 2 3 82 7 356
2020 Financial management 53 20 14 6 3 1 2 76 9 248
2020 Procurement 46 24 18 12 0 0 0 70 12 64
2020 Real property 55 24 15 1 2 2 2 81 3 170
2020 Materiel management 56 23 6 5 10 0 1 79 15 83
2020 Information management 37 28 23 7 3 1 1 66 11 112
2020 Information technology 45 26 17 5 3 0 3 73 9 244
2020 Internal audit 78 7 7 7 0 0 0 85 7 13
2020 Evaluation 69 8 11 8 0 0 4 80 8 27
2020 Data sciences 45 21 19 7 2 1 5 70 9 134
2020 Policy 49 27 13 6 2 1 1 78 8 337
2020 Project management 50 28 12 4 2 1 2 81 7 476
2020 Other services to the public 27 28 19 15 7 0 3 57 23 362
2020 None of the above 32 21 18 14 9 2 3 56 24 634
2019 Client contact centre 41 21 19 10 3 5 2 66 14 92
2019 Federal regulators 44 28 16 6 4 1 1 74 10 277
2019 Compliance, inspection and enforcement 34 30 17 8 6 1 3 68 14 393
2019 Communications or public affairs 42 27 19 4 3 2 3 73 7 151
2019 Access to information and privacy 86 0 0 8 0 0 7 92 8 14
2019 Security 49 13 16 10 5 4 4 67 16 100
2019 Science and technology 42 29 16 6 2 1 3 74 9 1088
2019 Legal services 39 21 13 0 6 8 14 76 7 15
2019 Administration and operations 48 24 14 6 4 1 2 75 11 931
2019 Human resources 52 25 13 4 4 1 2 78 8 294
2019 Financial management 49 29 15 1 4 0 2 79 6 222
2019 Procurement 24 39 16 8 5 0 7 68 14 43
2019 Real property 49 30 12 2 3 0 4 83 5 165
2019 Materiel management 44 30 12 7 2 2 3 78 9 84
2019 Information management 42 27 14 6 8 1 3 71 14 117
2019 Information technology 42 27 17 6 5 1 2 71 11 242
2019 Internal audit 58 15 22 5 0 0 0 73 5 19
2019 Evaluation 74 7 16 3 0 0 0 81 3 26
2019 Data sciences 48 26 15 4 2 2 3 77 7 131
2019 Policy 50 25 12 5 3 2 3 79 8 312
2019 Project management 40 33 13 4 4 1 4 78 8 371
2019 Other services to the public 37 26 19 9 5 0 4 66 14 463
2019 None of the above 40 23 17 9 5 2 4 68 15 680

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 73 13 5 6 2 0 1 86 8 76
2020 Federal regulators 75 8 6 3 1 3 2 89 5 315
2020 Compliance, inspection and enforcement 73 11 6 4 3 1 1 87 7 443
2020 Communications or public affairs 77 8 3 2 3 3 3 91 5 149
2020 Access to information and privacy 72 16 0 0 0 7 5 100 0 18
2020 Security 76 3 5 3 12 2 0 80 15 84
2020 Science and technology 78 8 5 1 2 3 2 91 3 1097
2020 Library services 91 9 0 0 0 0 0 100 0 15
2020 Administration and operations 80 8 3 2 1 2 3 93 3 1050
2020 Human resources 81 6 3 3 2 3 3 91 5 356
2020 Financial management 76 9 2 4 4 2 3 89 8 249
2020 Procurement 69 19 5 3 1 3 0 91 4 64
2020 Real property 84 6 3 2 0 3 2 95 2 171
2020 Materiel management 78 12 3 0 1 4 2 96 1 83
2020 Information management 70 14 8 3 1 2 3 89 3 110
2020 Information technology 77 9 3 2 1 3 5 94 3 243
2020 Internal audit 76 0 15 0 0 9 0 84 0 13
2020 Evaluation 80 4 8 5 0 0 4 87 5 27
2020 Data sciences 74 10 5 3 1 3 4 90 4 134
2020 Policy 77 9 5 1 1 4 3 92 2 337
2020 Project management 80 11 1 2 1 3 2 95 3 474
2020 Other services to the public 76 11 5 2 2 1 3 91 4 361
2020 None of the above 70 11 6 2 4 3 5 87 7 628
2019 Client contact centre 67 20 6 0 1 0 6 92 1 91
2019 Federal regulators 74 9 7 2 0 3 3 89 3 276
2019 Compliance, inspection and enforcement 66 14 6 5 4 2 4 84 10 396
2019 Communications or public affairs 77 9 4 0 1 6 3 95 1 151
2019 Access to information and privacy 93 0 0 0 0 0 7 100 0 14
2019 Security 72 5 6 1 8 2 6 83 10 100
2019 Science and technology 78 8 4 2 2 3 3 92 3 1085
2019 Legal services 58 15 0 6 7 0 14 85 15 15
2019 Administration and operations 79 8 4 2 2 3 3 92 4 931
2019 Human resources 81 9 2 1 1 1 4 96 2 294
2019 Financial management 77 9 3 2 4 1 3 91 6 223
2019 Procurement 62 13 4 2 4 10 6 89 7 42
2019 Real property 78 8 3 0 2 3 5 94 3 165
2019 Materiel management 79 8 6 1 1 1 4 92 2 82
2019 Information management 70 13 6 4 1 2 4 88 5 118
2019 Information technology 77 5 4 2 3 3 5 90 6 240
2019 Internal audit 78 5 10 0 0 0 7 89 0 19
2019 Evaluation 73 0 9 5 3 7 4 81 9 26
2019 Data sciences 78 10 2 2 1 2 4 94 4 132
2019 Policy 80 6 4 1 3 3 3 92 4 313
2019 Project management 73 10 7 1 2 2 5 89 4 372
2019 Other services to the public 72 13 5 2 2 2 4 90 5 462
2019 None of the above 72 7 8 2 2 4 4 87 4 679

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 76 9 11 0 1 0 3 88 1 77
2020 Federal regulators 79 7 3 1 1 1 8 94 2 315
2020 Compliance, inspection and enforcement 74 13 4 3 2 1 3 91 5 444
2020 Communications or public affairs 73 8 7 1 1 3 6 89 2 149
2020 Access to information and privacy 61 11 11 0 0 12 5 87 0 18
2020 Security 74 18 4 1 0 1 2 95 1 85
2020 Science and technology 76 10 4 1 1 2 6 93 3 1092
2020 Library services 100 0 0 0 0 0 0 100 0 15
2020 Administration and operations 79 7 3 3 1 1 6 93 4 1051
2020 Human resources 76 10 3 2 1 2 6 93 3 356
2020 Financial management 72 14 4 1 2 3 3 92 3 249
2020 Procurement 77 13 5 2 1 0 2 92 3 64
2020 Real property 80 6 3 0 1 3 6 95 1 172
2020 Materiel management 86 5 1 1 2 0 5 95 3 83
2020 Information management 68 20 4 2 1 1 5 93 3 112
2020 Information technology 76 9 3 1 1 1 9 94 3 244
2020 Evaluation 88 4 5 0 0 0 4 95 0 27
2020 Data sciences 74 10 4 0 1 1 9 95 1 133
2020 Policy 79 8 3 0 1 1 7 95 2 337
2020 Project management 81 7 5 0 0 1 5 94 1 475
2020 Other services to the public 68 13 5 4 2 0 8 88 6 359
2020 None of the above 67 11 6 3 3 3 8 87 6 633
2019 Client contact centre 73 15 4 0 0 0 8 96 0 92
2019 Federal regulators 80 4 4 1 2 1 7 92 4 276
2019 Compliance, inspection and enforcement 68 11 7 4 3 1 6 85 8 396
2019 Communications or public affairs 78 8 3 0 1 2 8 96 1 149
2019 Access to information and privacy 71 8 7 0 0 0 14 92 0 14
2019 Security 77 4 2 0 4 4 8 92 5 100
2019 Science and technology 81 5 2 1 1 2 8 95 3 1084
2019 Legal services 66 13 0 0 0 0 21 100 0 15
2019 Administration and operations 83 5 2 1 1 2 6 96 2 932
2019 Human resources 81 8 2 1 0 1 8 97 1 292
2019 Financial management 82 8 3 1 1 0 5 95 2 222
2019 Procurement 67 7 0 0 2 4 20 97 3 43
2019 Real property 87 4 1 1 0 2 5 97 1 165
2019 Materiel management 84 4 3 1 1 0 7 95 2 83
2019 Information management 77 7 6 1 1 1 7 91 2 118
2019 Information technology 74 8 3 0 2 2 11 94 2 241
2019 Internal audit 88 5 0 0 0 0 7 100 0 19
2019 Evaluation 55 9 8 0 0 0 27 89 0 25
2019 Data sciences 78 10 4 1 0 1 7 95 1 130
2019 Policy 80 6 3 0 2 1 9 95 2 312
2019 Project management 80 8 2 1 1 1 8 96 2 373
2019 Other services to the public 72 10 6 3 1 1 6 89 5 464
2019 None of the above 74 8 5 1 2 3 8 91 3 678

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 54 12 11 2 0 0 75 13 76
2020 Federal regulators 23 50 14 7 4 2 0 74 12 314
2020 Compliance, inspection and enforcement 22 40 20 11 5 1 0 63 17 446
2020 Communications or public affairs 37 34 16 6 5 3 0 72 12 149
2020 Access to information and privacy 40 44 11 5 0 0 0 84 5 18
2020 Security 26 40 23 5 6 0 0 66 11 85