2020 Public Service Employee Survey Results for Department of National Defence by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	45	7	14	5	0	1	74	19	739
2020	Non-shift worker	32	47	5	12	3	0	0	80	15	13130

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	28	8	5	2	0	1	86	7	738
2020	Non-shift worker	70	21	4	2	2	0	1	92	4	13091
2017	Shift worker	55	30	6	4	2	0	2	87	7	770
2017	Non-shift worker	64	24	6	3	2	1	1	90	5	11811
2014	Shift worker	49	34	8	3	2	1	3	86	6	885
2014	Non-shift worker	62	25	5	3	2	1	2	89	5	13824

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	39	11	10	7	1	72	17	736
2020	Non-shift worker	39	38	9	10	3	0	77	14	13117
2019	Shift worker	32	38	10	12	7	0	70	20	776
2019	Non-shift worker	40	37	8	11	5	0	77	16	12424
2017	Shift worker	31	39	9	13	7	1	71	20	769
2017	Non-shift worker	37	37	8	11	6	0	74	17	11817
2014	Shift worker	25	41	10	13	10	1	66	24	884
2014	Non-shift worker	39	37	8	10	6	0	76	16	13813

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	36	13	16	7	0	64	23	738
2020	Non-shift worker	32	38	13	12	5	1	70	17	13084
2019	Shift worker	24	43	12	12	8	0	67	21	778
2019	Non-shift worker	29	39	12	14	7	0	68	20	12398
2018	Shift worker	26	37	12	18	7	0	63	25	564
2018	Non-shift worker	26	42	11	13	7	1	68	20	9869
2017	Shift worker	24	37	12	16	11	0	61	27	770
2017	Non-shift worker	26	38	12	15	9	0	64	24	11820
2014	Shift worker	19	37	15	14	15	1	56	29	881
2014	Non-shift worker	24	37	12	16	10	0	61	27	13824

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	36	10	12	6	72	17	739
2020	Non-shift worker	44	37	9	7	3	80	10	13045
2019	Shift worker	29	43	11	11	6	72	17	773
2019	Non-shift worker	43	37	9	7	3	81	10	12356
2017	Shift worker	35	42	9	10	5	77	15	774
2017	Non-shift worker	43	39	7	7	3	83	10	11784
2014	Shift worker	29	45	11	8	6	74	15	886
2014	Non-shift worker	42	39	9	7	3	81	10	13818

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	34	13	9	7	1	1	71	16	740
2020	Non-shift worker	47	31	10	7	4	0	0	79	11	13081
2019	Shift worker	33	37	13	8	7	0	1	71	16	776
2019	Non-shift worker	46	32	11	6	4	0	0	79	11	12400
2018	Shift worker	36	31	16	9	8	1	0	68	16	563
2018	Non-shift worker	42	34	12	7	4	0	0	77	11	9846
2017	Shift worker	33	37	14	9	7	0	0	71	16	774
2017	Non-shift worker	42	34	11	8	4	0	1	77	12	11799
2014	Shift worker	25	36	18	10	10	1	1	61	20	885
2014	Non-shift worker	38	34	13	8	6	0	1	74	14	13821

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	39	16	8	6	71	14	739
2020	Non-shift worker	39	38	11	8	4	77	11	13110
2019	Shift worker	30	38	15	8	7	69	16	776
2019	Non-shift worker	37	38	12	8	5	76	12	12432
2018	Shift worker	36	36	15	5	8	71	14	562
2018	Non-shift worker	35	41	12	8	5	76	13	9804
2017	Shift worker	35	41	12	8	4	76	12	773
2017	Non-shift worker	34	43	11	7	4	77	12	11813
2014	Shift worker	27	44	13	9	6	72	15	885
2014	Non-shift worker	31	45	11	8	5	75	14	13838

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	32	19	15	13	54	28	741
2020	Non-shift worker	29	35	16	12	8	64	20	13122
2019	Shift worker	18	37	19	14	12	55	26	775
2019	Non-shift worker	25	34	18	13	9	60	22	12431
2018	Shift worker	22	30	21	12	15	52	27	564
2018	Non-shift worker	23	32	19	13	12	55	25	9844
2017	Shift worker	21	33	20	14	11	54	26	772
2017	Non-shift worker	23	34	18	14	11	57	25	11812
2014	Shift worker	14	32	23	16	14	47	30	885
2014	Non-shift worker	20	34	18	16	12	54	28	13830

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	41	16	12	5	67	17	740
2020	Non-shift worker	31	41	12	10	4	73	15	13060
2019	Shift worker	24	44	16	11	5	69	16	776
2019	Non-shift worker	27	42	14	12	5	69	17	12389
2018	Shift worker	27	37	18	10	7	64	17	561
2018	Non-shift worker	27	39	15	12	7	66	19	9855
2017	Shift worker	28	41	15	11	5	69	16	773
2017	Non-shift worker	28	41	14	12	6	68	18	11807

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	40	12	7	5	0	0	76	11	737
2020	Non-shift worker	46	38	9	4	2	0	0	84	7	13075
2019	Shift worker	34	41	15	6	4	0	0	75	10	776
2019	Non-shift worker	42	39	10	5	3	0	0	82	8	12383
2018	Shift worker	38	40	11	6	4	0	0	79	10	569
2018	Non-shift worker	43	41	9	4	2	0	0	84	6	9899
2017	Shift worker	35	40	13	7	4	1	0	76	11	772
2017	Non-shift worker	40	40	10	5	3	0	0	81	9	11808
2014	Shift worker	28	42	18	5	5	1	1	71	11	885
2014	Non-shift worker	39	40	12	5	3	1	0	79	9	13824

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	36	15	14	12	59	26	734
2020	Non-shift worker	34	36	14	10	7	69	17	13099
2019	Shift worker	22	35	20	13	11	57	23	779
2019	Non-shift worker	31	36	14	10	8	67	18	12405
2018	Shift worker	23	35	17	11	13	59	24	570
2018	Non-shift worker	28	37	15	11	8	66	20	9866
2017	Shift worker	24	34	17	13	11	59	24	767
2017	Non-shift worker	28	36	15	11	9	65	20	11791

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	31	9	2	3	86	5	734
2020	Non-shift worker	57	30	8	2	1	88	4	13024
2019	Shift worker	48	35	10	4	3	83	7	776
2019	Non-shift worker	56	31	9	2	2	87	4	12352
2018	Shift worker	53	33	8	2	3	87	5	563
2018	Non-shift worker	55	32	9	3	2	87	4	9823
2017	Shift worker	59	28	9	2	1	88	4	771
2017	Non-shift worker	57	32	7	2	1	89	4	11766
2014	Shift worker	62	28	7	1	2	90	3	886
2014	Non-shift worker	65	26	6	2	1	90	3	13820

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	35	16	13	12	1	58	25	736
2020	Non-shift worker	34	38	13	9	6	0	72	15	13058
2019	Shift worker	20	38	15	15	11	0	58	26	774
2019	Non-shift worker	31	38	13	10	7	0	70	17	12382
2018	Shift worker	22	32	19	13	13	0	54	27	570
2018	Non-shift worker	28	39	14	11	8	0	67	19	9860
2017	Shift worker	23	38	13	15	11	0	61	25	769
2017	Non-shift worker	31	40	12	10	7	0	71	17	11750
2014	Shift worker	15	36	19	15	14	1	51	30	885
2014	Non-shift worker	22	42	13	13	10	0	65	22	13826

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	33	20	12	11	0	58	23	738
2020	Non-shift worker	38	34	15	8	6	0	72	13	13097
2019	Shift worker	24	36	18	11	11	0	60	22	777
2019	Non-shift worker	35	34	16	9	7	0	69	15	12408
2018	Shift worker	26	30	20	11	13	0	56	24	567
2018	Non-shift worker	32	34	17	10	8	0	66	17	9845
2017	Shift worker	27	35	15	12	10	1	63	22	770
2017	Non-shift worker	34	35	14	10	6	0	69	16	11759
2014	Shift worker	18	37	19	13	12	0	56	25	883
2014	Non-shift worker	30	37	15	10	8	0	66	18	13831

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	38	18	12	6	0	63	19	734
2020	Non-shift worker	33	39	14	9	5	0	73	14	13040
2019	Shift worker	24	40	18	10	8	0	64	18	771
2019	Non-shift worker	31	39	14	10	5	0	70	16	12301
2018	Shift worker	25	34	16	14	12	0	59	25	567
2018	Non-shift worker	30	35	16	11	8	0	65	19	9854
2017	Shift worker	26	38	17	11	8	0	64	19	770
2017	Non-shift worker	31	36	15	10	7	0	68	17	11759
2014	Shift worker	18	36	22	13	10	1	55	23	881
2014	Non-shift worker	28	36	15	12	8	0	65	20	13826

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	33	11	5	3	82	7	736
2020	Non-shift worker	47	36	9	5	2	83	8	13108
2019	Shift worker	43	37	11	4	5	80	9	780
2019	Non-shift worker	45	37	10	5	3	82	8	12420
2018	Shift worker	44	35	10	7	4	79	10	569
2018	Non-shift worker	43	37	11	5	3	80	9	9879
2017	Shift worker	46	35	10	5	3	82	8	767
2017	Non-shift worker	43	38	11	5	3	81	8	11745
2014	Shift worker	42	39	11	3	4	82	7	880
2014	Non-shift worker	43	38	10	5	3	81	9	13823

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	34	11	3	2	0	1	85	4	735
2020	Non-shift worker	38	33	16	8	5	0	0	71	13	13041
2019	Shift worker	53	29	13	3	1	0	1	83	4	767
2019	Non-shift worker	39	32	17	7	5	0	1	71	11	12297
2018	Shift worker	53	29	13	3	1	0	1	83	4	570
2018	Non-shift worker	37	32	17	8	5	0	1	70	13	9949
2017	Shift worker	53	32	10	3	0	1	2	87	3	774
2017	Non-shift worker	37	34	15	8	4	0	1	72	12	11820
2014	Shift worker	50	34	11	3	1	1	1	85	4	884
2014	Non-shift worker	34	35	18	7	5	0	1	70	13	13831

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	27	34	18	7	0	2	26	40	740
2020	Non-shift worker	10	25	35	20	8	0	1	29	36	13113
2019	Shift worker	11	27	34	19	7	0	2	26	39	777
2019	Non-shift worker	10	27	35	18	8	1	1	27	38	12423
2018	Shift worker	13	27	29	19	9	1	2	29	41	569
2018	Non-shift worker	11	26	35	18	8	1	1	27	38	9934
2017	Shift worker	12	24	34	16	10	0	4	27	38	767
2017	Non-shift worker	11	26	34	17	8	1	2	26	38	11753
2014	Shift worker	13	31	32	16	5	1	2	22	45	881
2014	Non-shift worker	12	28	35	16	6	0	2	23	41	13808

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	20	29	23	14	1	1	39	31	738
2020	Non-shift worker	9	18	27	28	16	1	1	45	27	13047
2019	Shift worker	14	22	29	21	12	2	2	33	37	773
2019	Non-shift worker	11	20	28	23	14	1	1	38	32	12392
2018	Shift worker	14	21	30	17	14	2	2	33	36	565
2018	Non-shift worker	13	21	27	22	13	2	1	37	35	9900
2017	Shift worker	13	22	29	17	13	1	5	32	37	763
2017	Non-shift worker	12	21	29	20	13	2	3	35	35	11702
2014	Shift worker	19	27	29	15	7	2	2	23	47	877
2014	Non-shift worker	14	24	30	19	10	2	2	30	39	13806

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	26	28	16	9	0	2	26	46	737
2020	Non-shift worker	17	24	30	17	9	1	1	26	42	13062
2019	Shift worker	21	26	26	12	9	3	3	23	50	773
2019	Non-shift worker	20	27	28	14	8	1	2	23	48	12402
2018	Shift worker	21	26	24	15	9	3	2	25	50	567
2018	Non-shift worker	22	26	27	13	8	1	2	22	50	9904
2017	Shift worker	23	24	24	13	8	2	7	23	51	762
2017	Non-shift worker	22	27	26	12	8	1	3	21	51	11740
2014	Shift worker	25	28	25	11	5	2	3	17	56	882
2014	Non-shift worker	24	28	26	12	6	1	2	19	54	13811

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	10	27	36	18	1	2	56	16	738
2020	Non-shift worker	6	13	31	33	16	0	1	50	19	13042
2019	Shift worker	5	11	27	32	20	1	4	55	16	769
2019	Non-shift worker	6	13	31	31	16	1	2	49	19	12364
2018	Shift worker	4	13	25	34	19	1	3	55	19	566
2018	Non-shift worker	6	15	32	30	14	1	2	46	21	9877
2017	Shift worker	7	11	25	30	18	2	8	53	20	760
2017	Non-shift worker	6	14	32	28	15	1	3	46	21	11655
2014	Shift worker	7	14	28	33	11	2	5	47	23	877
2014	Non-shift worker	6	14	34	30	13	1	2	44	21	13751

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	11	20	29	24	13	1	2	38	32	740
2020	Non-shift worker	15	21	28	22	12	1	1	36	36	13082
2019	Shift worker	12	23	30	19	14	0	2	34	35	774
2019	Non-shift worker	17	22	28	18	12	1	2	31	40	12411
2018	Shift worker	16	23	28	19	11	1	2	31	40	565
2018	Non-shift worker	19	25	26	16	11	1	2	28	45	9920
2017	Shift worker	16	21	29	17	12	1	5	31	39	762
2017	Non-shift worker	18	24	27	17	11	1	3	28	44	11750
2014	Shift worker	23	23	28	15	7	1	2	23	48	880
2014	Non-shift worker	22	27	27	14	8	1	2	22	51	13803

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	12	19	30	27	2	3	60	20	737
2020	Non-shift worker	10	17	25	27	17	2	2	46	28	13049
2019	Shift worker	10	15	22	26	21	2	3	50	27	772
2019	Non-shift worker	12	20	27	22	15	2	2	39	34	12379
2018	Shift worker	8	16	20	28	22	3	2	53	26	564
2018	Non-shift worker	14	20	26	22	14	2	2	37	35	9888
2017	Shift worker	11	17	22	22	20	2	7	46	31	759
2017	Non-shift worker	12	20	26	21	14	2	5	38	34	11732
2014	Shift worker	10	17	23	26	17	2	5	46	29	878
2014	Non-shift worker	12	19	27	23	14	2	4	39	33	13785

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	19	26	22	15	2	3	39	33	739
2020	Non-shift worker	15	23	31	18	11	1	1	29	39	13056
2019	Shift worker	15	20	26	19	13	3	4	35	37	770
2019	Non-shift worker	17	24	30	16	10	2	2	26	42	12387
2018	Shift worker	16	20	27	17	14	3	4	33	38	564
2018	Non-shift worker	20	25	30	14	8	2	2	23	46	9921
2017	Shift worker	16	18	27	15	11	3	9	30	39	757
2017	Non-shift worker	20	24	29	13	8	2	3	23	46	11745
2014	Shift worker	18	18	29	17	8	5	5	27	40	878
2014	Non-shift worker	20	25	30	13	7	2	3	22	47	13794

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	18	31	25	12	2	2	38	29	736
2020	Non-shift worker	8	19	36	25	11	1	1	37	27	13091
2019	Shift worker	12	18	32	23	11	1	3	35	31	773
2019	Non-shift worker	10	18	33	24	12	1	2	38	29	12416

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	30	20	16	14	2	1	49	31	738
2020	Non-shift worker	24	33	19	11	8	3	2	60	20	13106
2019	Shift worker	18	30	21	16	13	2	1	49	30	776
2019	Non-shift worker	25	32	18	11	9	3	2	60	21	12413
2018	Shift worker	16	27	22	14	18	1	2	44	33	571
2018	Non-shift worker	19	33	21	11	10	3	2	55	23	9906
2017	Shift worker	19	31	17	15	15	3	1	52	30	773
2017	Non-shift worker	23	33	17	11	11	3	2	59	23	11816
2014	Shift worker	16	31	20	16	13	2	1	49	30	885
2014	Non-shift worker	24	33	16	12	11	3	2	59	24	13828

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	35	11	14	11	0	64	25	735
2020	Non-shift worker	41	30	11	10	7	1	72	18	13101
2019	Shift worker	30	32	13	15	11	0	62	26	777
2019	Non-shift worker	38	31	11	11	8	0	70	19	12399
2018	Shift worker	27	26	15	16	15	1	53	31	570
2018	Non-shift worker	33	32	12	12	10	1	66	22	9882
2017	Shift worker	29	34	12	14	11	0	64	24	772
2017	Non-shift worker	35	32	11	11	10	1	67	21	11817
2014	Shift worker	24	35	13	13	14	1	59	28	883
2014	Non-shift worker	33	32	11	12	11	1	66	23	13825

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	39	13	12	6	69	18	738
2020	Non-shift worker	46	35	8	8	3	81	11	13072
2019	Shift worker	30	36	16	11	7	66	18	778
2019	Non-shift worker	42	36	9	9	4	78	13	12395
2018	Shift worker	26	40	17	11	7	65	18	568
2018	Non-shift worker	37	39	11	8	5	76	13	9869
2017	Shift worker	22	43	14	12	8	65	20	770
2017	Non-shift worker	34	41	11	9	5	75	14	11799
2014	Shift worker	16	50	15	12	7	66	19	882
2014	Non-shift worker	31	42	12	10	5	73	15	13823

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	44	17	8	5	1	69	13	729
2020	Non-shift worker	39	38	13	6	3	1	78	9	12999
2019	Shift worker	25	40	20	7	7	1	66	14	777
2019	Non-shift worker	37	39	14	6	3	1	77	9	12408
2018	Shift worker	22	40	23	7	7	1	63	14	569
2018	Non-shift worker	33	41	15	6	4	1	74	11	9886

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	34	14	6	5	5	2	72	13	737
2020	Non-shift worker	47	25	12	4	4	5	3	78	9	13070

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	29	20	7	5	1	7	64	14	737
2020	Non-shift worker	44	27	16	4	4	1	3	75	8	13106
2019	Shift worker	26	31	24	6	7	1	5	61	13	780
2019	Non-shift worker	40	28	18	5	4	1	4	72	9	12437

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	31	14	8	8	1	1	69	17	736
2020	Non-shift worker	41	31	14	8	6	0	0	72	14	13094
2019	Shift worker	31	32	17	10	9	0	0	64	19	777
2019	Non-shift worker	37	32	16	8	6	1	1	69	15	12417
2018	Shift worker	29	36	18	9	7	0	0	66	16	568
2018	Non-shift worker	32	35	16	10	7	0	0	68	17	9873
2017	Shift worker	29	39	17	8	7	1	0	68	15	772
2017	Non-shift worker	33	36	14	9	7	0	0	70	16	11828
2014	Shift worker	25	40	17	9	8	1	1	66	17	883
2014	Non-shift worker	32	36	14	10	7	0	0	69	17	13836

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	27	16	7	10	1	2	66	17	738
2020	Non-shift worker	46	25	16	5	5	1	2	73	11	13068

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	32	12	8	7	0	1	73	16	738
2020	Non-shift worker	44	31	12	7	5	0	0	76	13	13097
2019	Shift worker	34	33	14	9	9	1	0	68	18	775
2019	Non-shift worker	40	32	12	9	6	1	0	73	15	12387
2018	Shift worker	32	34	16	12	7	0	0	65	19	567
2018	Non-shift worker	37	33	13	10	7	1	0	70	17	9841
2017	Shift worker	32	37	14	10	6	0	0	70	16	772
2017	Non-shift worker	38	33	12	9	7	1	0	72	16	11823
2014	Shift worker	26	40	14	10	9	0	0	66	20	885
2014	Non-shift worker	35	34	12	10	7	1	0	70	18	13835

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	27	73	737
2020	Non-shift worker	48	52	13132

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	20	19	5	7	3	12	63	14	737
2020	Non-shift worker	58	18	9	3	3	2	7	83	7	13128

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	29	12	8	8	0	1	71	16	740
2020	Non-shift worker	54	25	10	6	5	0	0	79	11	13126
2019	Shift worker	37	32	14	8	7	1	0	70	16	778
2019	Non-shift worker	47	29	12	7	5	0	0	76	12	12433
2018	Shift worker	38	28	15	8	10	0	0	66	18	565
2018	Non-shift worker	42	28	13	8	8	0	0	71	16	9857
2017	Shift worker	38	32	14	7	8	0	1	70	15	770
2017	Non-shift worker	45	28	12	7	7	0	0	74	14	11768
2014	Shift worker	31	34	14	9	9	0	1	66	19	883
2014	Non-shift worker	42	31	12	8	7	0	0	73	15	13823

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	28	14	12	15	3	1	58	27	738
2020	Non-shift worker	38	29	14	8	6	4	0	70	15	13121
2019	Shift worker	23	30	20	12	12	3	0	55	24	778
2019	Non-shift worker	30	33	17	10	7	4	0	65	18	12396
2018	Shift worker	21	25	20	14	17	2	1	47	32	568
2018	Non-shift worker	27	32	18	11	8	4	0	62	20	9947
2017	Shift worker	22	32	17	13	13	3	1	56	26	774
2017	Non-shift worker	26	33	17	11	9	4	0	62	20	11834
2014	Shift worker	12	29	22	15	16	5	1	44	33	882
2014	Non-shift worker	23	34	17	11	10	5	0	60	22	13826

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	28	14	13	17	1	0	55	31	734
2020	Non-shift worker	33	31	16	11	8	1	0	65	19	13083
2019	Shift worker	22	27	20	15	14	1	0	50	30	777
2019	Non-shift worker	26	32	18	13	10	2	0	59	23	12375
2018	Shift worker	20	24	21	16	17	1	1	45	34	569
2018	Non-shift worker	24	31	18	14	12	1	0	56	26	9911
2017	Shift worker	20	28	19	14	17	2	0	49	31	773
2017	Non-shift worker	23	31	17	15	12	2	0	55	27	11832
2014	Shift worker	13	23	23	19	19	3	0	37	39	879
2014	Non-shift worker	19	31	19	16	14	2	0	51	30	13832

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	26	18	16	18	2	0	47	35	737
2020	Non-shift worker	23	32	20	14	9	3	0	56	24	13089
2019	Shift worker	18	24	22	16	17	3	0	43	34	776
2019	Non-shift worker	18	30	21	16	12	3	0	49	29	12364
2018	Shift worker	15	22	24	18	19	3	1	38	38	566
2018	Non-shift worker	16	29	22	17	13	3	0	46	31	9911
2017	Shift worker	17	26	22	16	17	2	0	43	34	774
2017	Non-shift worker	15	30	20	18	14	4	0	46	33	11827
2014	Shift worker	9	21	26	20	21	3	0	30	42	882
2014	Non-shift worker	13	28	21	19	16	3	0	42	36	13823

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	28	13	19	20	1	0	49	39	737
2020	Non-shift worker	22	33	16	16	12	1	0	55	28	13114
2019	Shift worker	17	24	19	18	21	1	0	41	40	778
2019	Non-shift worker	16	30	19	19	14	2	0	47	33	12377
2018	Shift worker	14	21	20	19	23	2	1	36	43	563
2018	Non-shift worker	14	29	19	20	16	2	0	44	37	9926
2017	Shift worker	16	29	19	16	18	2	0	45	35	768
2017	Non-shift worker	14	30	18	20	16	2	0	45	37	11810
2014	Shift worker	10	24	23	21	21	2	0	35	42	883
2014	Non-shift worker	12	29	18	21	17	2	0	43	39	13821

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	16	15	10	15	14	8	49	32	739
2020	Non-shift worker	34	23	14	7	6	12	5	67	16	13125
2019	Shift worker	25	18	15	9	15	13	5	53	29	779
2019	Non-shift worker	34	23	15	7	7	11	4	67	16	12430

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	21	33	21	14	9	1	0	56	23	741
2020	Non-shift worker	28	40	18	9	4	1	0	69	13	13098
2019	Shift worker	19	36	23	12	8	1	0	56	21	779
2019	Non-shift worker	24	40	19	10	5	1	0	65	16	12430
2018	Shift worker	17	32	23	16	12	1	0	49	28	567
2018	Non-shift worker	22	40	20	12	6	1	0	62	18	9913
2017	Shift worker	20	35	21	14	9	1	1	56	22	769
2017	Non-shift worker	22	40	19	12	7	1	0	62	19	11816
2014	Shift worker	12	33	24	16	12	2	0	47	29	884
2014	Non-shift worker	20	38	19	13	8	2	0	59	21	13832

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	15	31	20	18	14	1	47	32	738
2020	Non-shift worker	17	35	22	17	8	1	52	25	13061
2019	Shift worker	13	28	25	21	12	1	42	33	776
2019	Non-shift worker	13	33	23	20	11	2	46	31	12386

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	35	17	11	9	2	1	61	21	740
2020	Non-shift worker	34	36	14	8	5	2	1	72	14	13106
2019	Shift worker	23	35	21	12	9	1	0	59	21	776
2019	Non-shift worker	30	37	15	10	6	2	1	68	16	12422
2018	Shift worker	25	31	21	13	7	1	1	58	21	566
2018	Non-shift worker	29	39	15	10	6	1	1	69	16	9907
2017	Shift worker	24	41	15	9	7	3	1	67	17	769
2017	Non-shift worker	33	38	13	8	5	2	1	73	13	11796
2014	Shift worker	21	42	18	8	8	3	1	65	16	886
2014	Non-shift worker	35	38	12	7	5	2	1	75	13	13832

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	36	18	11	9	1	61	20	739
2020	Non-shift worker	36	36	16	7	4	1	73	11	13074
2019	Shift worker	21	34	24	10	9	0	56	20	778
2019	Non-shift worker	30	37	19	8	5	1	67	13	12404
2018	Shift worker	23	30	24	12	10	1	54	22	566
2018	Non-shift worker	30	37	19	8	6	1	67	14	9894

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	27	16	15	15	3	1	52	31	737
2020	Non-shift worker	28	29	17	10	10	6	1	61	21	13098
2019	Shift worker	19	29	19	15	14	3	0	49	31	778
2019	Non-shift worker	22	28	20	12	11	6	1	54	25	12405
2018	Shift worker	20	26	22	12	17	2	1	48	29	565
2018	Non-shift worker	21	29	19	13	12	5	1	53	26	9906
2017	Shift worker	20	31	17	14	14	3	1	53	29	767
2017	Non-shift worker	22	29	17	13	12	6	1	55	27	11787
2014	Shift worker	14	29	20	16	16	3	0	45	34	885
2014	Non-shift worker	19	28	17	14	14	6	1	51	30	13822

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	27	20	14	14	2	1	50	29	734
2020	Non-shift worker	27	32	18	12	9	2	0	60	21	13090
2019	Shift worker	19	28	23	13	15	1	1	49	28	777
2019	Non-shift worker	22	32	18	14	12	2	0	56	26	12405
2018	Shift worker	20	28	23	11	17	1	1	48	29	562
2018	Non-shift worker	21	32	19	14	12	2	0	53	27	9904
2017	Shift worker	21	30	19	14	14	1	1	52	29	771
2017	Non-shift worker	23	33	16	14	12	2	1	57	26	11829
2014	Shift worker	14	30	21	15	16	3	2	46	32	886
2014	Non-shift worker	18	31	17	17	15	2	1	50	32	13824

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	25	21	13	19	2	3	45	34	732
2020	Non-shift worker	19	24	17	15	18	2	5	46	36	13118
2019	Shift worker	17	26	19	13	19	2	4	46	34	779
2019	Non-shift worker	17	24	17	15	21	2	4	44	38	12434
2018	Shift worker	17	24	20	11	22	2	4	44	35	567
2018	Non-shift worker	15	24	17	15	23	2	4	41	41	9913
2017	Shift worker	16	28	19	12	17	1	7	48	31	773
2017	Non-shift worker	15	24	15	17	22	2	5	42	42	11826
2014	Shift worker	11	24	20	15	22	2	6	38	40	886
2014	Non-shift worker	12	21	15	17	28	2	5	35	49	13834

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	22	10	5	2	2	5	82	7	740
2020	Non-shift worker	58	21	10	4	2	1	4	82	7	13123
2019	Shift worker	54	22	12	3	3	1	4	81	6	777
2019	Non-shift worker	58	22	10	3	2	1	4	84	5	12418

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	24	19	8	9	1	4	63	17	738
2020	Non-shift worker	48	23	14	7	4	1	3	73	11	13108
2019	Shift worker	39	23	17	7	7	3	4	66	16	773
2019	Non-shift worker	44	24	16	7	5	1	4	71	12	12400

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	68	12	7	4	4	3	3	85	8	738
2020	Non-shift worker	75	9	5	2	3	2	4	90	5	13068
2019	Shift worker	64	12	8	3	5	3	5	82	9	766
2019	Non-shift worker	72	9	5	3	3	3	4	89	6	12350

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	15	7	3	3	4	7	85	7	738
2020	Non-shift worker	73	11	5	2	1	2	6	91	4	13075
2019	Shift worker	64	13	7	2	3	4	8	87	6	772
2019	Non-shift worker	74	8	4	1	2	2	9	92	4	12343

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	16	39	21	12	9	3	1	57	21	741
2020	Non-shift worker	24	43	17	9	4	2	0	68	14	13098
2019	Shift worker	14	40	21	13	9	2	0	55	23	778
2019	Non-shift worker	21	42	19	10	5	3	0	65	16	12418
2018	Shift worker	17	31	27	12	12	2	0	49	24	563
2018	Non-shift worker	19	37	23	10	8	2	0	58	19	9911
2017	Shift worker	18	32	25	12	11	3	0	51	23	772
2017	Non-shift worker	20	38	20	11	7	3	0	60	19	11835

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	37	18	9	7	2	1	65	17	737
2020	Non-shift worker	36	38	15	7	3	2	0	75	10	13060
2019	Shift worker	24	39	18	9	7	2	0	65	17	775
2019	Non-shift worker	32	39	16	7	4	2	0	73	11	12378
2018	Shift worker	30	38	19	6	6	1	0	68	13	562
2018	Non-shift worker	36	39	15	6	3	1	0	76	9	9904
2017	Shift worker	28	42	18	7	4	1	0	70	11	768
2017	Non-shift worker	34	40	15	6	3	2	0	76	9	11801
2014	Shift worker	26	39	19	7	5	2	2	68	12	885
2014	Non-shift worker	35	38	15	6	3	3	0	75	10	13829

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	33	21	7	5	4	1	66	12	740
2020	Non-shift worker	39	34	16	4	3	3	1	76	8	13090
2019	Shift worker	28	36	19	6	7	4	1	67	13	775
2019	Non-shift worker	38	34	17	4	3	3	1	75	7	12378
2018	Shift worker	32	34	23	5	5	2	0	67	10	561
2018	Non-shift worker	37	36	17	4	3	3	0	76	7	9906
2017	Shift worker	28	37	22	4	5	3	1	68	10	774
2017	Non-shift worker	35	35	17	5	3	3	1	73	8	11816
2014	Shift worker	26	38	21	4	5	4	2	68	10	884
2014	Non-shift worker	36	36	16	4	3	4	1	76	7	13833

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	29	22	7	3	4	1	66	10	740
2020	Non-shift worker	39	33	16	4	2	4	1	76	7	13108

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	32	15	8	5	3	1	71	13	736
2020	Non-shift worker	46	31	11	4	4	3	1	80	8	13083

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	34	11	9	4	0	1	76	13	737
2020	Non-shift worker	51	33	8	4	3	0	0	85	7	13082
2019	Shift worker	33	39	13	8	6	0	0	72	15	777
2019	Non-shift worker	46	35	10	5	4	0	0	82	8	12405
2018	Shift worker	35	41	11	6	8	0	0	76	13	561
2018	Non-shift worker	44	37	10	5	4	0	0	81	9	9901
2017	Shift worker	33	44	13	5	5	0	0	77	10	769
2017	Non-shift worker	42	38	10	6	4	0	0	81	9	11817
2014	Shift worker	29	44	14	7	5	1	1	73	13	883
2014	Non-shift worker	42	37	11	6	4	0	0	79	10	13822

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	30	16	9	9	0	0	67	17	738
2020	Non-shift worker	41	32	14	8	5	0	0	73	13	13083
2019	Shift worker	29	33	19	8	10	0	1	63	18	775
2019	Non-shift worker	38	33	15	8	6	0	0	71	14	12386
2018	Shift worker	32	27	23	8	10	1	0	59	18	563
2018	Non-shift worker	35	32	18	8	7	0	0	67	15	9908
2017	Shift worker	30	34	19	8	8	0	0	64	17	772
2017	Non-shift worker	34	33	17	9	7	1	0	68	16	11803
2014	Shift worker	22	36	20	11	10	1	0	59	21	885
2014	Non-shift worker	28	36	16	10	8	1	0	65	19	13836

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	32	17	10	8	0	65	18	736
2020	Non-shift worker	39	35	13	8	5	0	74	13	13029
2019	Shift worker	27	36	17	10	9	0	63	19	771
2019	Non-shift worker	36	35	15	9	6	0	70	15	12342
2018	Shift worker	29	30	20	10	10	0	60	20	564
2018	Non-shift worker	33	34	17	9	6	0	68	16	9863
2017	Shift worker	29	34	20	10	8	0	63	17	767
2017	Non-shift worker	32	36	15	10	6	0	69	16	11808
2014	Shift worker	19	38	21	13	9	1	57	22	885
2014	Non-shift worker	27	38	16	11	8	0	65	19	13835

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	26	19	8	9	1	1	62	18	738
2020	Non-shift worker	40	25	16	9	7	3	0	67	17	13102
2019	Shift worker	28	28	18	11	12	2	1	58	23	775
2019	Non-shift worker	36	25	17	10	8	3	0	63	19	12420
2018	Shift worker	31	24	23	10	10	2	0	56	21	565
2018	Non-shift worker	34	25	19	10	9	3	0	61	20	9913
2017	Shift worker	31	31	17	9	8	3	1	64	18	771
2017	Non-shift worker	33	26	18	11	9	3	1	61	20	11806
2014	Shift worker	25	29	20	11	11	4	1	57	23	882
2014	Non-shift worker	31	26	17	12	10	3	0	59	23	13829

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	14	54	32	738
2020	Non-shift worker	23	45	32	13145
2019	Shift worker	18	50	32	778
2019	Non-shift worker	25	42	33	12453
2018	Shift worker	18	53	29	571
2018	Non-shift worker	24	43	33	9952
2017	Shift worker	16	58	26	773
2017	Non-shift worker	24	45	31	11834
2014	Shift worker	17	56	27	886
2014	Non-shift worker	23	45	32	13828

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Shift worker	36	20	15	11	11	8	116
2020	Non-shift worker	31	31	24	4	3	7	3128
2019	Shift worker	29	23	13	7	22	6	135
2019	Non-shift worker	26	29	26	5	8	6	3221
2018	Shift worker	35	23	14	6	19	4	101
2018	Non-shift worker	28	28	26	5	6	7	2525
2017	Shift worker	39	20	15	4	12	9	121
2017	Non-shift worker	30	26	26	6	5	7	2979
2014	Shift worker	38	10	14	21	9999	17	152
2014	Non-shift worker	31	24	26	9	9999	11	3401

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	16	84	739
2020	Non-shift worker	12	88	13126
2019	Shift worker	20	80	775
2019	Non-shift worker	14	86	12412
2018	Shift worker	21	79	569
2018	Non-shift worker	16	84	9929

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	54	46	110
2020	Non-shift worker	48	52	1469
2019	Shift worker	60	40	144
2019	Non-shift worker	51	49	1644
2018	Shift worker	56	44	114
2018	Non-shift worker	49	51	1470

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	65	35	110
2020	Non-shift worker	59	41	1469
2019	Shift worker	63	37	144
2019	Non-shift worker	60	40	1644
2018	Shift worker	64	36	114
2018	Non-shift worker	62	38	1470

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	144
2019	Non-shift worker	9	91	1644
2018	Shift worker	7	93	114
2018	Non-shift worker	8	92	1470

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Shift worker	100	110
2020	Non-shift worker	100	1469
2018	Shift worker	100	114
2018	Non-shift worker	100	1470

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	110
2020	Non-shift worker	9	91	1469
2019	Shift worker	9	91	144
2019	Non-shift worker	10	90	1644
2018	Shift worker	8	92	114
2018	Non-shift worker	8	92	1470

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	144
2019	Non-shift worker	4	96	1644

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	144
2019	Non-shift worker	6	94	1644

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	38	62	110
2020	Non-shift worker	38	62	1469
2019	Shift worker	34	66	142
2019	Non-shift worker	39	61	1623
2018	Shift worker	41	59	115
2018	Non-shift worker	41	59	1467

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	51	49	110
2020	Non-shift worker	40	60	1469
2019	Shift worker	44	56	142
2019	Non-shift worker	40	60	1623
2018	Shift worker	40	60	115
2018	Non-shift worker	43	57	1467

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	45	55	110
2020	Non-shift worker	46	54	1469
2019	Shift worker	40	60	142
2019	Non-shift worker	49	51	1623
2018	Shift worker	37	63	115
2018	Non-shift worker	44	56	1467

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	44	56	110
2020	Non-shift worker	44	56	1469
2019	Shift worker	48	52	142
2019	Non-shift worker	42	58	1623
2018	Shift worker	46	54	115
2018	Non-shift worker	41	59	1467

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	41	59	110
2020	Non-shift worker	36	64	1469
2019	Shift worker	24	76	142
2019	Non-shift worker	33	67	1623
2018	Shift worker	32	68	115
2018	Non-shift worker	37	63	1467

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	58	42	110
2020	Non-shift worker	53	47	1469
2019	Shift worker	59	41	142
2019	Non-shift worker	57	43	1623
2018	Shift worker	50	50	115
2018	Non-shift worker	55	45	1467

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	49	51	110
2020	Non-shift worker	39	61	1469
2019	Shift worker	48	52	142
2019	Non-shift worker	36	64	1623
2018	Shift worker	46	54	115
2018	Non-shift worker	38	62	1467

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	142
2019	Non-shift worker	2	98	1623
2018	Shift worker	6	94	115
2018	Non-shift worker	2	98	1467

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	110
2020	Non-shift worker	8	92	1469
2019	Shift worker	17	83	142
2019	Non-shift worker	10	90	1623
2018	Shift worker	9	91	115
2018	Non-shift worker	10	90	1467

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	27	73	110
2020	Non-shift worker	14	86	1469
2019	Shift worker	20	80	142
2019	Non-shift worker	13	87	1623
2018	Shift worker	21	79	115
2018	Non-shift worker	14	86	1467

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	54	46	110
2020	Non-shift worker	48	52	1469
2019	Shift worker	55	45	142
2019	Non-shift worker	48	52	1623
2018	Shift worker	57	43	115
2018	Non-shift worker	48	52	1467

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	25	75	110
2020	Non-shift worker	26	74	1469
2019	Shift worker	33	67	142
2019	Non-shift worker	27	73	1623
2018	Shift worker	40	60	115
2018	Non-shift worker	29	71	1467

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	20	80	110
2020	Non-shift worker	15	85	1469
2019	Shift worker	19	81	142
2019	Non-shift worker	15	85	1623
2018	Shift worker	18	82	115
2018	Non-shift worker	13	87	1467

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	54	46	110
2020	Non-shift worker	54	46	1470
2019	Shift worker	57	43	142
2019	Non-shift worker	53	47	1613
2018	Shift worker	45	55	116
2018	Non-shift worker	49	51	1469

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	31	69	110
2020	Non-shift worker	26	74	1470
2019	Shift worker	26	74	142
2019	Non-shift worker	28	72	1613
2018	Shift worker	23	77	116
2018	Non-shift worker	27	73	1469

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	110
2020	Non-shift worker	10	90	1470
2019	Shift worker	13	87	142
2019	Non-shift worker	10	90	1613
2018	Shift worker	9	91	116
2018	Non-shift worker	9	91	1469

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	33	67	110
2020	Non-shift worker	25	75	1470
2019	Shift worker	25	75	142
2019	Non-shift worker	23	77	1613
2018	Shift worker	33	67	116
2018	Non-shift worker	24	76	1469

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	110
2020	Non-shift worker	10	90	1470
2019	Shift worker	8	92	142
2019	Non-shift worker	11	89	1613
2018	Shift worker	12	88	116
2018	Non-shift worker	11	89	1469

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	110
2020	Non-shift worker	11	89	1470
2019	Shift worker	16	84	142
2019	Non-shift worker	11	89	1613
2018	Shift worker	12	88	116
2018	Non-shift worker	11	89	1469

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	110
2020	Non-shift worker	13	87	1470
2019	Shift worker	14	86	142
2019	Non-shift worker	14	86	1613
2018	Shift worker	19	81	116
2018	Non-shift worker	14	86	1469

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	110
2020	Non-shift worker	11	89	1470
2019	Shift worker	9	91	142
2019	Non-shift worker	12	88	1613
2018	Shift worker	17	83	116
2018	Non-shift worker	11	89	1469

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	23	77	110
2020	Non-shift worker	23	77	1470
2019	Shift worker	23	77	142
2019	Non-shift worker	26	74	1613
2018	Shift worker	22	78	116
2018	Non-shift worker	25	75	1469

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	13	87	89
2020	Non-shift worker	11	89	1316
2019	Shift worker	18	82	119
2019	Non-shift worker	11	89	1443
2018	Shift worker	14	86	103
2018	Non-shift worker	13	87	1310

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	89
2020	Non-shift worker	17	83	1316
2019	Shift worker	18	82	119
2019	Non-shift worker	20	80	1443
2018	Shift worker	12	88	103
2018	Non-shift worker	17	83	1310

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	10	90	89
2020	Non-shift worker	9	91	1316
2019	Shift worker	14	86	119
2019	Non-shift worker	11	89	1443
2018	Shift worker	7	93	103
2018	Non-shift worker	11	89	1310

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	89
2020	Non-shift worker	7	93	1316
2019	Shift worker	10	90	119
2019	Non-shift worker	7	93	1443
2018	Shift worker	6	94	103
2018	Non-shift worker	9	91	1310

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	13	87	89
2020	Non-shift worker	12	88	1316
2019	Shift worker	18	82	119
2019	Non-shift worker	13	87	1443
2018	Shift worker	12	88	103
2018	Non-shift worker	12	88	1310

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	89
2020	Non-shift worker	10	90	1316
2019	Shift worker	6	94	119
2019	Non-shift worker	11	89	1443
2018	Shift worker	10	90	103
2018	Non-shift worker	12	88	1310

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	3	97	103
2018	Non-shift worker	9	91	1310

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	15	85	89
2020	Non-shift worker	12	88	1316
2019	Shift worker	13	87	119
2019	Non-shift worker	12	88	1443
2018	Shift worker	8	92	103
2018	Non-shift worker	12	88	1310

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	13	87	89
2020	Non-shift worker	13	87	1316
2019	Shift worker	6	94	119
2019	Non-shift worker	12	88	1443
2018	Shift worker	13	87	103
2018	Non-shift worker	12	88	1310

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	31	69	89
2020	Non-shift worker	29	71	1316
2019	Shift worker	25	75	119
2019	Non-shift worker	30	70	1443
2018	Shift worker	18	82	103
2018	Non-shift worker	30	70	1310

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	89
2020	Non-shift worker	8	92	1316
2019	Shift worker	11	89	119
2019	Non-shift worker	9	91	1443
2018	Shift worker	8	92	103
2018	Non-shift worker	9	91	1310

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	51	49	89
2020	Non-shift worker	41	59	1316
2019	Shift worker	38	62	119
2019	Non-shift worker	44	56	1443
2018	Shift worker	48	52	103
2018	Non-shift worker	43	57	1310

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	119
2019	Non-shift worker	2	98	1443

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	61	39	89
2020	Non-shift worker	56	44	1316
2019	Shift worker	50	50	119
2019	Non-shift worker	56	44	1443
2018	Shift worker	58	42	103
2018	Non-shift worker	56	44	1310

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	89
2020	Non-shift worker	5	95	1316
2019	Shift worker	5	95	119
2019	Non-shift worker	6	94	1443

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	89
2020	Non-shift worker	14	86	1316
2019	Shift worker	18	82	119
2019	Non-shift worker	12	88	1443
2018	Shift worker	13	87	103
2018	Non-shift worker	12	88	1310

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	25	19	11	12	9	2	54	25	738
2020	Non-shift worker	23	23	19	7	7	17	4	59	18	13104
2019	Shift worker	19	25	21	10	13	9	3	51	26	777
2019	Non-shift worker	20	23	20	8	8	17	4	54	21	12430
2018	Shift worker	21	21	25	11	13	7	3	46	26	571
2018	Non-shift worker	20	24	21	8	9	15	3	53	20	9905
2017	Shift worker	19	28	21	10	10	9	2	53	23	772
2017	Non-shift worker	20	25	20	8	8	14	4	56	20	11829
2014	Shift worker	14	30	22	11	11	10	3	50	25	884
2014	Non-shift worker	18	24	21	8	9	17	3	53	21	13834

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	29	17	10	8	4	1	64	18	736
2020	Non-shift worker	38	32	15	6	4	4	1	74	11	13100
2019	Shift worker	28	33	19	8	9	2	0	63	17	778
2019	Non-shift worker	36	32	15	7	5	4	0	72	12	12418
2018	Shift worker	28	29	20	8	10	3	1	60	19	571
2018	Non-shift worker	34	33	17	7	6	4	0	69	13	9903
2017	Shift worker	30	35	17	8	7	3	0	67	15	770
2017	Non-shift worker	34	34	15	7	5	3	1	71	13	11805
2014	Shift worker	20	37	19	11	7	5	1	61	19	885
2014	Non-shift worker	28	34	18	7	6	6	1	66	15	13818

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	740
2020	Non-shift worker	6	94	13112
2019	Shift worker	8	92	776
2019	Non-shift worker	7	93	12385
2018	Shift worker	8	92	569
2018	Non-shift worker	7	93	9918

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	37	63	59
2020	Non-shift worker	36	64	824
2019	Shift worker	51	49	58
2019	Non-shift worker	40	60	845
2018	Shift worker	44	56	42
2018	Non-shift worker	38	62	689

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	82	18	59
2020	Non-shift worker	73	27	824
2019	Shift worker	68	32	58
2019	Non-shift worker	74	26	845
2018	Shift worker	79	21	42
2018	Non-shift worker	76	24	689

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	59
2020	Non-shift worker	6	94	824

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	59
2020	Non-shift worker	0	100	824
2019	Shift worker	0	100	58
2019	Non-shift worker	1	99	845

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	59
2020	Non-shift worker	11	89	824
2018	Shift worker	9	91	42
2018	Non-shift worker	10	90	689

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	58
2019	Non-shift worker	6	94	845

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	10	90	42
2018	Non-shift worker	9	91	689

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	10	90	59
2020	Non-shift worker	19	81	824
2019	Shift worker	16	84	57
2019	Non-shift worker	19	81	829
2018	Shift worker	14	86	41
2018	Non-shift worker	20	80	691

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	57
2019	Non-shift worker	17	83	829
2018	Shift worker	16	84	41
2018	Non-shift worker	16	84	690

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	57
2019	Non-shift worker	10	90	829
2018	Shift worker	14	86	41
2018	Non-shift worker	11	89	690

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	57
2019	Non-shift worker	5	95	829

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	59
2020	Non-shift worker	25	75	824
2019	Shift worker	21	79	57
2019	Non-shift worker	33	67	829
2018	Shift worker	20	80	41
2018	Non-shift worker	28	72	690

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	15	85	59
2020	Non-shift worker	27	73	824
2019	Shift worker	21	79	57
2019	Non-shift worker	29	71	829
2018	Shift worker	21	79	41
2018	Non-shift worker	28	72	690

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	19	81	59
2020	Non-shift worker	7	93	824
2018	Shift worker	12	88	41
2018	Non-shift worker	6	94	690

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	20	80	59
2020	Non-shift worker	16	84	824
2019	Shift worker	13	87	57
2019	Non-shift worker	13	87	829
2018	Shift worker	29	71	41
2018	Non-shift worker	11	89	690

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	59
2020	Non-shift worker	15	85	824
2019	Shift worker	18	82	57
2019	Non-shift worker	17	83	829
2018	Shift worker	19	81	41
2018	Non-shift worker	20	80	690

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	30	70	59
2020	Non-shift worker	26	74	824
2019	Shift worker	24	76	57
2019	Non-shift worker	23	77	829
2018	Shift worker	16	84	41
2018	Non-shift worker	26	74	690

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	37	63	59
2020	Non-shift worker	35	65	824
2019	Shift worker	38	62	57
2019	Non-shift worker	33	67	824

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	59
2020	Non-shift worker	17	83	824
2019	Shift worker	17	83	57
2019	Non-shift worker	17	83	824

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	26	74	59
2020	Non-shift worker	17	83	824
2019	Shift worker	18	82	57
2019	Non-shift worker	20	80	824
2018	Shift worker	21	79	42
2018	Non-shift worker	19	81	688

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	10	90	59
2020	Non-shift worker	8	92	824
2019	Shift worker	10	90	57
2019	Non-shift worker	7	93	824
2018	Shift worker	16	84	42
2018	Non-shift worker	9	91	688

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	59
2020	Non-shift worker	7	93	824
2018	Shift worker	15	85	42
2018	Non-shift worker	7	93	688

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	15	85	59
2020	Non-shift worker	9	91	824

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	26	74	59
2020	Non-shift worker	46	54	824
2019	Shift worker	42	58	57
2019	Non-shift worker	45	55	824
2018	Shift worker	42	58	42
2018	Non-shift worker	47	53	689

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	47
2019	Non-shift worker	5	95	720
2018	Shift worker	11	89	36
2018	Non-shift worker	4	96	628

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	13	87	54
2020	Non-shift worker	16	84	760
2019	Shift worker	12	88	47
2019	Non-shift worker	16	84	720
2018	Shift worker	23	77	36
2018	Non-shift worker	13	87	628

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	14	86	36
2018	Non-shift worker	2	98	628

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	54
2020	Non-shift worker	5	95	760

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	47
2019	Non-shift worker	8	92	720

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	54
2020	Non-shift worker	13	87	760
2019	Shift worker	13	87	47
2019	Non-shift worker	13	87	720
2018	Shift worker	17	83	36
2018	Non-shift worker	13	87	628

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	54
2020	Non-shift worker	11	89	760
2018	Shift worker	17	83	36
2018	Non-shift worker	11	89	628

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	20	80	54
2020	Non-shift worker	28	72	760
2019	Shift worker	20	80	47
2019	Non-shift worker	23	77	720
2018	Shift worker	31	69	36
2018	Non-shift worker	27	73	628

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	54
2020	Non-shift worker	7	93	760
2019	Shift worker	14	86	47
2019	Non-shift worker	8	92	720
2018	Shift worker	15	85	36
2018	Non-shift worker	9	91	628

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	49	51	54
2020	Non-shift worker	42	58	760
2019	Shift worker	50	50	47
2019	Non-shift worker	43	57	720
2018	Shift worker	44	56	36
2018	Non-shift worker	41	59	629

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	56	44	54
2020	Non-shift worker	64	36	760
2019	Shift worker	48	52	47
2019	Non-shift worker	60	40	720
2018	Shift worker	63	37	36
2018	Non-shift worker	67	33	628

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	54
2020	Non-shift worker	4	96	760

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	54
2020	Non-shift worker	13	87	760
2018	Shift worker	11	89	36
2018	Non-shift worker	11	89	628

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	24	24	6	5	11	3	59	13	739
2020	Non-shift worker	25	23	20	4	4	20	4	63	10	13094
2019	Shift worker	23	23	25	5	7	12	4	55	15	777
2019	Non-shift worker	23	20	23	5	5	20	5	57	12	12433
2018	Shift worker	23	21	31	7	5	11	3	51	14	569
2018	Non-shift worker	21	23	25	4	4	19	3	57	11	9910
2017	Shift worker	23	30	25	5	4	10	3	60	11	773
2017	Non-shift worker	21	24	22	3	4	20	5	61	9	11812
2014	Shift worker	16	29	26	5	5	14	4	55	13	885
2014	Non-shift worker	19	23	23	4	3	23	5	58	10	13825

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	28	21	5	6	5	1	66	11	738
2020	Non-shift worker	39	32	16	4	3	5	1	75	8	13086
2019	Shift worker	31	31	22	4	6	4	1	66	11	777
2019	Non-shift worker	38	30	18	4	4	6	1	73	8	12411
2018	Shift worker	29	27	26	6	5	6	1	60	12	564
2018	Non-shift worker	34	32	20	4	4	6	1	71	8	9903
2017	Shift worker	29	36	19	5	5	4	1	69	11	774
2017	Non-shift worker	35	34	16	4	3	7	1	75	8	11804
2014	Shift worker	21	36	23	6	4	8	1	63	12	885
2014	Non-shift worker	30	32	19	4	3	10	1	70	8	13810

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	15	23	29	18	15	0	1	38	33	741
2020	Non-shift worker	23	29	23	13	11	0	0	53	24	13130

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	25	21	14	17	0	47	32	738
2020	Non-shift worker	33	28	18	11	9	0	62	20	13092
2019	Shift worker	18	21	17	16	27	1	39	44	774
2019	Non-shift worker	24	25	21	13	16	1	49	30	12435
2018	Shift worker	12	19	18	18	33	1	31	51	571
2018	Non-shift worker	20	23	22	15	19	1	43	35	9954
2017	Shift worker	15	18	19	17	30	1	34	47	772
2017	Non-shift worker	21	22	20	15	20	1	44	35	11794

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	33	18	9	4	1	0	69	13	737
2020	Non-shift worker	25	28	24	13	9	0	0	54	23	13101
2019	Shift worker	34	31	21	7	6	0	1	66	13	774
2019	Non-shift worker	25	30	23	13	8	0	0	56	21	12426
2018	Shift worker	30	30	26	10	2	0	1	61	12	570
2018	Non-shift worker	21	28	27	14	9	0	1	50	23	9949
2017	Shift worker	32	33	23	6	5	0	2	66	10	771
2017	Non-shift worker	23	28	24	14	9	0	1	52	23	11798

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	29	16	7	3	1	1	74	10	736
2020	Non-shift worker	35	31	19	9	5	0	1	67	14	13060
2019	Shift worker	43	28	16	5	5	1	3	73	10	769
2019	Non-shift worker	34	32	19	8	5	0	1	67	13	12363
2018	Shift worker	35	33	19	7	3	0	3	70	10	567
2018	Non-shift worker	29	32	22	11	5	0	1	61	16	9891
2017	Shift worker	41	30	16	6	4	1	3	73	10	767
2017	Non-shift worker	30	30	21	10	5	0	2	63	16	11757

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	24	22	12	11	0	1	53	24	736
2020	Non-shift worker	25	24	21	15	14	0	1	50	29	13046
2019	Shift worker	27	25	20	13	14	1	0	52	28	774
2019	Non-shift worker	22	24	21	15	16	0	1	47	32	12379
2018	Shift worker	26	21	20	15	15	0	1	48	31	569
2018	Non-shift worker	20	23	23	17	17	0	1	43	34	9915
2017	Shift worker	22	23	21	16	15	1	2	46	32	768
2017	Non-shift worker	20	23	21	17	16	1	2	44	34	11793

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	23	9	1	2	1	5	87	3	739
2020	Non-shift worker	54	22	11	5	4	0	4	80	9	13051
2019	Shift worker	58	21	9	3	3	1	5	84	7	769
2019	Non-shift worker	57	21	10	4	3	0	6	83	7	12383
2018	Shift worker	56	20	13	4	3	0	5	80	7	567
2018	Non-shift worker	52	22	11	5	3	0	7	80	8	9917
2017	Shift worker	54	23	11	3	3	0	6	82	7	766
2017	Non-shift worker	48	23	11	5	3	1	10	79	8	11762

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	27	16	5	6	0	1	73	11	735
2020	Non-shift worker	38	28	18	8	7	0	1	67	15	13072
2019	Shift worker	40	28	16	8	5	1	1	70	13	773
2019	Non-shift worker	42	28	17	7	5	0	1	71	12	12388
2018	Shift worker	37	28	20	8	5	1	1	67	13	569
2018	Non-shift worker	37	28	19	9	6	0	1	66	15	9938
2017	Shift worker	38	34	16	7	4	0	1	73	11	767
2017	Non-shift worker	37	30	18	8	5	0	1	68	13	11747

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	24	15	11	6	1	5	66	18	738
2020	Non-shift worker	37	24	17	8	7	0	6	66	16	13092

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	32	17	9	7	1	0	66	17	737
2020	Non-shift worker	34	33	19	8	5	1	1	68	13	13090
2019	Shift worker	32	30	20	9	8	0	1	62	18	774
2019	Non-shift worker	30	35	20	9	5	1	1	66	14	12391
2018	Shift worker	29	28	21	13	7	1	1	58	21	566
2018	Non-shift worker	26	33	23	10	6	1	1	60	16	9905
2017	Shift worker	34	31	19	10	5	1	1	65	15	768
2017	Non-shift worker	29	32	21	11	5	1	1	62	16	11745

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	27	22	10	7	1	1	60	18	738
2020	Non-shift worker	28	33	21	11	6	0	1	62	17	13063
2019	Shift worker	30	31	18	11	7	0	2	63	18	774
2019	Non-shift worker	25	33	22	12	6	0	1	59	19	12373
2018	Shift worker	27	28	24	10	8	1	2	57	19	565
2018	Non-shift worker	23	32	24	13	7	0	1	55	21	9896
2017	Shift worker	31	29	22	10	6	1	2	62	16	766
2017	Non-shift worker	23	31	23	14	7	0	1	56	21	11747

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	26	18	12	7	0	1	62	19	736
2020	Non-shift worker	34	32	18	9	6	0	0	66	16	13059
2019	Shift worker	33	31	19	8	7	0	1	64	16	771
2019	Non-shift worker	32	31	19	11	7	0	1	63	17	12363
2018	Shift worker	28	30	21	12	8	0	1	59	20	564
2018	Non-shift worker	28	30	21	11	7	0	1	59	19	9884
2017	Shift worker	35	29	18	9	7	1	1	66	16	767
2017	Non-shift worker	30	30	19	12	7	0	1	61	19	11753

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	25	14	10	11	1	1	65	21	732
2020	Non-shift worker	43	26	14	8	7	0	1	71	15	13052
2019	Shift worker	37	26	17	10	10	0	1	63	20	770
2019	Non-shift worker	41	27	15	9	8	0	1	69	16	12366

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	27	15	6	4	1	1	74	11	735
2020	Non-shift worker	36	30	18	10	5	0	0	66	15	13081

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	29	16	4	3	1	1	76	7	734
2020	Non-shift worker	35	31	19	9	5	0	1	66	15	13084
2019	Shift worker	46	29	13	7	2	1	1	77	10	772
2019	Non-shift worker	36	33	17	8	4	0	1	70	12	12338
2018	Shift worker	41	32	15	8	3	0	1	74	11	561
2018	Non-shift worker	32	32	20	10	5	0	1	65	15	9873
2017	Shift worker	44	30	14	6	3	1	2	76	9	763
2017	Non-shift worker	34	31	19	9	5	1	2	66	14	11704

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	29	14	6	5	1	1	74	11	736
2020	Non-shift worker	48	29	14	5	3	0	1	78	8	13021
2019	Shift worker	43	26	18	5	6	0	1	70	12	769
2019	Non-shift worker	52	26	13	5	3	0	1	79	8	12336
2018	Shift worker	43	27	17	9	3	0	1	71	12	561
2018	Non-shift worker	52	26	13	5	3	0	2	79	7	9849
2017	Shift worker	45	29	16	6	3	1	1	75	9	774
2017	Non-shift worker	53	26	12	4	2	0	1	81	7	11798

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	29	18	8	6	1	1	68	14	734
2020	Non-shift worker	32	34	20	9	5	0	0	66	14	13043

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	23	8	3	3	2	3	86	6	734
2020	Non-shift worker	68	18	7	2	1	1	4	89	4	13034
2019	Shift worker	60	17	12	3	3	1	4	81	6	768
2019	Non-shift worker	70	15	6	2	2	1	5	90	4	12323
2018	Shift worker	56	23	12	3	2	1	3	83	5	558
2018	Non-shift worker	67	17	7	2	2	1	4	88	5	9871

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	69	14	5	5	5	1	1	85	10	731
2020	Non-shift worker	76	11	5	3	3	1	2	90	5	13024
2019	Shift worker	61	17	8	5	6	1	2	81	12	772
2019	Non-shift worker	72	13	6	3	4	1	2	86	8	12382
2018	Shift worker	58	16	11	6	7	0	1	75	13	564
2018	Non-shift worker	69	14	7	4	4	1	2	85	8	9868
2017	Shift worker	62	20	9	3	4	1	1	83	8	771
2017	Non-shift worker	70	14	6	4	3	1	2	87	7	11800

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	23	11	4	3	1	1	81	8	725
2020	Non-shift worker	63	22	8	3	2	0	1	87	5	13002
2019	Shift worker	40	31	17	6	5	0	1	72	11	771
2019	Non-shift worker	54	28	10	4	3	0	1	83	7	12351
2018	Shift worker	44	26	17	8	3	0	1	72	11	569
2018	Non-shift worker	51	29	11	5	3	0	1	81	8	9913
2017	Shift worker	45	32	13	5	4	0	1	77	9	769
2017	Non-shift worker	52	29	10	5	3	0	1	82	7	11793

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	20	10	6	9	1	0	74	16	735
2020	Non-shift worker	63	18	8	5	4	0	1	82	9	13028
2019	Shift worker	51	19	13	8	7	0	1	71	15	774
2019	Non-shift worker	58	21	10	5	5	0	1	79	11	12331
2018	Shift worker	46	22	13	10	8	0	2	69	18	567
2018	Non-shift worker	51	23	12	7	6	0	1	75	13	9886
2017	Shift worker	51	23	11	6	8	1	1	74	14	771
2017	Non-shift worker	55	23	9	6	5	0	1	80	11	11800

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	65	13	5	1	1	1	15	92	3	733
2020	Non-shift worker	61	12	5	2	1	0	19	90	4	13058
2019	Shift worker	58	13	7	2	1	0	19	88	3	770
2019	Non-shift worker	57	13	5	2	1	0	21	89	4	12305
2018	Shift worker	61	11	6	2	1	0	19	89	3	563
2018	Non-shift worker	52	13	6	2	1	0	25	88	5	9836
2017	Shift worker	58	16	6	2	2	0	15	89	4	770
2017	Non-shift worker	55	14	5	2	1	0	23	89	5	11789

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	67	19	7	2	1	1	2	89	4	737
2020	Non-shift worker	67	21	6	2	1	0	3	90	3	13094
2019	Shift worker	66	18	6	2	2	0	5	89	4	769
2019	Non-shift worker	67	19	7	2	1	0	4	90	3	12338
2018	Shift worker	63	21	6	3	1	1	6	90	4	562
2018	Non-shift worker	62	21	7	2	1	0	5	88	4	9851
2017	Shift worker	65	20	6	2	1	0	5	90	3	768
2017	Non-shift worker	64	19	7	2	1	0	6	89	4	11735

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	68	18	6	4	2	1	1	88	6	738
2020	Non-shift worker	75	14	5	2	2	0	1	91	4	13097
2019	Shift worker	69	15	7	4	3	0	3	86	6	775
2019	Non-shift worker	75	13	5	2	2	1	2	91	4	12364
2018	Shift worker	62	19	9	4	2	0	4	85	6	567
2018	Non-shift worker	71	14	5	3	3	0	3	89	6	9892
2017	Shift worker	60	20	8	5	3	1	3	83	8	768
2017	Non-shift worker	69	17	6	3	3	1	4	89	5	11808

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	25	13	3	2	1	1	82	5	739
2020	Non-shift worker	52	29	12	4	2	0	1	81	6	13097
2019	Shift worker	57	24	10	4	2	0	2	83	6	772
2019	Non-shift worker	57	26	10	3	2	0	1	85	5	12325
2018	Shift worker	52	29	10	4	1	0	3	84	6	563
2018	Non-shift worker	53	27	12	4	2	0	2	82	6	9876
2017	Shift worker	55	28	10	3	2	1	1	85	5	764
2017	Non-shift worker	54	28	10	3	2	0	2	84	5	11781

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	36	25	9	6	1	0	60	15	738
2020	Non-shift worker	25	41	22	7	4	0	0	66	11	13116

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	21	35	28	11	4	0	56	15	740
2020	Non-shift worker	17	34	31	12	5	0	52	17	13107
2019	Shift worker	24	33	28	11	5	0	57	15	774
2019	Non-shift worker	20	35	30	11	4	0	55	15	12448
2018	Shift worker	21	32	31	12	4	0	53	16	574
2018	Non-shift worker	18	32	33	12	5	0	50	17	9966
2017	Shift worker	20	32	32	9	5	1	53	14	773
2017	Non-shift worker	16	31	35	12	5	0	47	18	11838

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	15	31	28	15	0	43	25	737
2020	Non-shift worker	10	19	36	24	12	0	35	29	13069
2019	Shift worker	10	15	34	24	17	0	41	25	768
2019	Non-shift worker	9	17	35	26	13	0	39	26	12267
2018	Shift worker	7	17	32	26	17	1	43	24	557
2018	Non-shift worker	10	18	35	24	13	0	37	28	9841
2017	Shift worker	6	13	37	25	18	1	43	19	766
2017	Non-shift worker	8	18	38	23	12	1	36	26	11766

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	36	21	9	5	2	0	64	15	739
2020	Non-shift worker	36	39	15	6	3	1	0	76	9	13108
2019	Shift worker	19	38	22	12	6	3	0	59	19	777
2019	Non-shift worker	29	39	18	8	4	2	0	69	13	12404
2018	Shift worker	23	35	19	12	9	3	0	59	21	569
2018	Non-shift worker	27	39	18	9	5	2	0	68	14	9922
2017	Shift worker	18	36	23	10	8	4	1	57	19	769
2017	Non-shift worker	24	39	18	9	6	3	0	65	16	11796

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	27	20	13	10	3	0	56	24	738
2020	Non-shift worker	34	33	16	10	6	2	0	69	15	13089

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	28	13	11	13	1	1	62	24	736
2020	Non-shift worker	37	28	13	11	9	1	0	67	20	13098

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	29	16	7	7	3	1	68	15	735
2020	Non-shift worker	46	27	14	5	4	3	1	76	9	13029

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	29	20	12	11	1	57	23	736
2020	Non-shift worker	32	33	16	10	6	1	67	17	13112
2019	Shift worker	19	32	22	14	11	2	52	26	779
2019	Non-shift worker	24	36	18	12	8	1	61	20	12423
2018	Shift worker	21	29	22	11	15	1	51	26	568
2018	Non-shift worker	23	36	19	13	8	1	60	21	9942
2017	Shift worker	17	34	22	13	11	2	53	25	768
2017	Non-shift worker	20	37	18	13	9	2	58	23	11815

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	39	14	11	6	1	0	68	18	740
2020	Non-shift worker	38	39	10	9	3	0	0	77	13	13130

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	34	18	12	9	1	0	61	21	733
2020	Non-shift worker	39	36	11	9	4	0	0	76	13	13084

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	35	21	9	5	1	1	65	14	735
2020	Non-shift worker	36	37	17	7	3	1	1	74	10	13018

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	33	17	10	6	2	1	67	16	735
2020	Non-shift worker	44	34	13	5	3	1	1	79	8	13080

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	18	15	2	2	12	7	77	5	735
2020	Non-shift worker	58	20	8	2	1	8	4	88	3	13091

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	28	19	14	7	2	0	59	21	731
2020	Non-shift worker	41	33	13	7	4	2	0	76	11	13065

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	30	10	12	8	1	0	70	20	730
2020	Non-shift worker	47	30	10	8	5	1	0	77	13	13047

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	31	12	12	10	1	0	65	23	731
2020	Non-shift worker	46	31	10	7	5	0	0	78	12	13068

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	35	19	20	9	1	3	50	30	111
2020	Non-shift worker	26	47	12	10	3	1	1	74	14	3650
2019	Shift worker	18	38	23	10	11	0	0	56	21	111
2019	Non-shift worker	22	46	14	11	4	1	2	69	16	3265

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	28	72	110
2020	Non-shift worker	85	15	3654

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	31	32	11	4	0	0	53	15	39
2020	Non-shift worker	24	42	16	13	5	0	0	66	18	3234

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	16	84	740
2020	Non-shift worker	11	89	13064

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	15	85	737
2020	Non-shift worker	12	88	13070
2019	Shift worker	16	84	776
2019	Non-shift worker	15	85	12414
2017	Shift worker	17	83	767
2017	Non-shift worker	15	85	11813
2014	Shift worker	18	82	882
2014	Non-shift worker	15	85	13797

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	36	64	111
2020	Non-shift worker	49	51	1529

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	65	35	111
2020	Non-shift worker	77	23	1524
2019	Shift worker	73	27	114
2019	Non-shift worker	80	20	1906
2017	Shift worker	68	32	126
2017	Non-shift worker	76	24	1814
2014	Shift worker	71	29	165
2014	Non-shift worker	77	23	2016

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	41	13	3	2	2	81	5	73
2020	Non-shift worker	47	35	9	6	2	0	82	8	1175
2019	Shift worker	42	28	13	7	10	0	71	17	81
2019	Non-shift worker	49	32	6	8	4	0	82	12	1503
2017	Shift worker	36	36	11	8	9	0	72	17	85
2017	Non-shift worker	46	35	6	7	5	1	82	12	1388
2014	Shift worker	41	38	7	9	3	1	80	13	118
2014	Non-shift worker	51	32	6	7	3	0	83	10	1570

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	32	16	9	5	3	6	68	15	737
2020	Non-shift worker	45	31	11	5	3	2	2	80	9	13109

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	37	16	2	45	55	740
2020	Non-shift worker	31	52	16	1	63	37	13136

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	32	68	306
2020	Non-shift worker	34	66	3947

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	11	21	17	21	25	1	3	33	48	304
2020	Non-shift worker	11	20	17	20	27	1	3	33	49	3943

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	6	21	16	21	33	1	2	28	55	304
2020	Non-shift worker	6	16	15	22	39	1	2	23	62	3946

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	18	14	8	11	2	9	64	21	738
2020	Non-shift worker	45	17	12	8	7	2	9	70	17	13122
2019	Shift worker	39	17	14	11	12	1	7	61	24	768
2019	Non-shift worker	40	17	14	10	11	1	6	62	23	12274
2018	Shift worker	40	12	14	10	17	1	7	56	29	567
2018	Non-shift worker	40	15	14	10	13	1	7	60	25	9893

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Department of National Defence by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack