2020 Public Service Employee Survey Results for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - Student

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	54	37	3	5	1	0	0	91	6	2126

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	87	9	1	1	1	0	97	2	2114
2017	Student	84	11	2	2	0	1	96	2	4113
2014	Student	83	12	2	1	1	0	95	2	2534

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	45	37	8	7	2	1	83	9	2124
2019	Student	63	26	4	5	1	0	89	6	6053
2017	Student	64	27	3	4	1	0	91	6	4112
2014	Student	61	27	5	5	2	0	88	7	2534

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	47	36	7	6	1	1	84	8	2111
2019	Student	44	36	9	8	3	0	81	10	6043
2018	Student	40	43	8	6	2	1	84	8	3463
2017	Student	47	36	8	7	2	1	83	9	4115
2014	Student	41	36	9	10	2	1	78	13	2533

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	64	25	6	4	1	1	89	5	2113
2019	Student	64	26	5	3	1	0	90	4	6018
2017	Student	66	27	4	2	1	0	94	3	4103
2014	Student	60	28	6	4	1	0	89	5	2532

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	62	24	8	4	2	1	1	87	5	2123
2019	Student	60	24	8	4	2	1	1	86	6	6058
2018	Student	56	27	10	3	1	1	2	85	5	3450
2017	Student	60	24	8	3	1	1	2	87	5	4106
2014	Student	54	26	10	3	1	2	4	85	5	2533

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	47	36	9	5	2	84	7	2121
2019	Student	42	37	11	6	3	79	9	6060
2018	Student	36	42	12	7	3	78	10	3446
2017	Student	40	42	10	5	2	82	8	4112
2014	Student	36	44	12	6	2	79	9	2535

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	58	27	7	4	2	1	1	86	6	2122
2019	Student	49	34	9	6	2	0	0	83	8	6064
2018	Student	43	36	12	5	2	0	1	80	7	3456
2017	Student	48	35	9	5	2	0	0	84	7	4109
2014	Student	45	35	10	7	3	0	0	80	9	2535

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	45	41	7	6	1	86	7	2119
2019	Student	40	38	12	8	2	78	10	6039
2018	Student	35	40	12	9	3	76	12	3452
2017	Student	40	40	11	7	2	80	9	4113

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	54	34	6	3	1	0	89	5	2112
2019	Student	51	34	8	5	2	0	85	7	6046
2018	Student	47	40	7	4	1	0	88	6	3460
2017	Student	50	36	7	5	1	0	87	6	4103
2014	Student	44	39	10	5	1	1	84	6	2534

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	54	30	8	4	3	85	7	2122
2019	Student	47	34	11	6	3	81	9	6061
2018	Student	43	39	9	6	2	82	8	3458
2017	Student	47	37	9	5	2	84	7	4110

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	54	33	9	3	1	87	4	2104
2019	Student	51	32	12	4	1	83	5	6048
2018	Student	45	38	13	4	1	83	5	3436
2017	Student	51	35	10	3	1	86	4	4102
2014	Student	56	32	9	2	1	88	3	2533

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	47	33	10	5	3	1	1	81	8	2121
2019	Student	42	33	13	8	3	0	1	76	11	6052
2018	Student	36	38	13	8	3	1	1	75	12	3444
2017	Student	40	36	12	8	2	1	2	78	10	4097
2014	Student	29	38	15	9	5	1	3	70	14	2532

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	52	28	11	5	3	1	1	81	8	2121
2019	Student	47	30	13	7	3	0	0	77	10	6061
2018	Student	41	36	12	7	3	0	0	78	10	3431
2017	Student	47	32	11	6	2	0	1	80	9	4098
2014	Student	41	34	13	7	3	0	1	77	10	2532

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	54	33	8	3	1	1	1	88	4	2117
2019	Student	50	36	9	3	1	1	1	87	4	6044
2018	Student	40	39	12	4	1	1	1	81	6	3446
2017	Student	50	34	9	3	1	1	1	86	5	4098
2014	Student	44	38	11	3	1	1	1	84	4	2531

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	59	30	7	3	1	89	4	2119
2019	Student	52	34	8	4	2	86	6	6069
2018	Student	45	38	10	4	2	83	6	3450
2017	Student	52	34	7	4	2	87	5	4101
2014	Student	48	38	9	3	2	86	5	2533

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	62	29	6	1	1	1	92	2	2115
2019	Student	71	22	5	1	0	1	94	1	6048
2018	Student	67	25	5	1	0	1	93	2	3462
2017	Student	65	27	5	1	0	1	94	1	4117
2014	Student	63	28	6	1	1	1	92	2	2532

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	4	10	27	31	24	2	2	57	15	2119
2019	Student	4	12	28	28	24	2	2	54	17	6055
2018	Student	5	13	26	30	21	2	3	54	19	3447
2017	Student	4	11	30	25	23	2	6	52	16	4099
2014	Student	5	14	31	27	17	2	4	47	20	2528

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	2	5	11	27	47	4	3	80	7	2114
2019	Student	3	7	14	28	40	4	3	74	11	6036
2018	Student	4	8	16	28	36	4	4	70	13	3432
2017	Student	3	8	15	23	40	5	7	72	12	4093
2014	Student	4	10	21	25	29	6	6	61	16	2527

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	5	9	22	22	30	6	5	59	16	2118
2019	Student	8	14	23	21	26	5	5	52	23	6031
2018	Student	9	16	23	20	23	5	5	48	27	3436
2017	Student	8	14	24	17	24	6	7	47	26	4103
2014	Student	11	16	23	18	18	5	8	42	31	2518

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	1	3	11	29	51	3	3	85	4	2109
2019	Student	1	3	12	30	48	2	4	83	5	6016
2018	Student	2	4	14	31	42	2	4	78	7	3425
2017	Student	1	3	12	27	46	3	7	81	5	4084
2014	Student	2	3	15	30	40	4	6	78	5	2528

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	2	5	13	26	46	4	4	79	7	2111
2019	Student	2	6	13	26	44	4	5	77	9	6032
2018	Student	3	7	17	27	35	4	6	69	12	3433
2017	Student	3	6	14	24	40	4	9	74	10	4090
2014	Student	5	8	18	24	32	4	9	64	16	2525

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	2	4	9	19	46	12	6	80	8	2111
2019	Student	4	7	12	19	41	10	7	73	13	6022
2018	Student	4	9	14	20	37	9	6	67	16	3429
2017	Student	4	6	13	16	39	10	11	70	13	4094
2014	Student	5	8	13	20	31	11	11	66	17	2525

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	3	7	18	24	37	6	4	68	12	2106
2019	Student	6	11	20	21	32	5	4	59	18	6014
2018	Student	6	13	23	21	26	6	5	53	21	3441
2017	Student	6	10	21	19	29	7	8	57	18	4092
2014	Student	7	12	24	20	24	7	7	50	22	2526

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	5	13	29	26	24	1	1	52	18	2117
2019	Student	7	14	27	24	24	1	2	50	22	6037

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	43	20	8	2	2	13	12	84	6	2115
2019	Student	44	24	10	5	3	7	8	80	9	6050
2018	Student	32	28	12	5	3	11	8	75	10	3450
2017	Student	42	24	8	5	3	8	10	81	9	4113
2014	Student	42	24	10	5	3	6	10	79	9	2537

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	69	18	4	4	2	2	1	90	6	2114
2019	Student	62	22	6	6	2	1	0	85	9	6054
2018	Student	57	26	6	7	3	1	0	84	10	3446
2017	Student	62	23	6	5	2	1	1	87	8	4111
2014	Student	57	25	7	7	3	1	0	83	10	2536

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	80	14	2	2	1	95	3	2107
2019	Student	69	23	4	4	1	91	5	6049
2018	Student	66	24	5	3	1	90	5	3447
2017	Student	66	24	4	3	1	92	4	4109
2014	Student	60	29	6	3	1	89	4	2536

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	66	22	6	2	1	1	1	90	4	2108
2019	Student	58	28	7	3	1	1	1	88	5	6057
2018	Student	54	30	9	3	1	2	1	87	4	3451

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	58	19	6	4	3	8	4	86	7	2116

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	45	22	14	5	2	3	9	76	8	2121
2019	Student	43	24	15	6	2	1	8	74	10	6063

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	57	27	7	5	2	1	2	85	7	2122
2019	Student	51	29	9	7	3	0	1	80	10	6060
2018	Student	50	31	8	7	3	0	1	82	10	3458
2017	Student	52	30	7	6	3	0	1	83	9	4106
2014	Student	53	30	8	6	3	0	1	84	8	2537

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	68	18	6	2	2	2	2	89	4	2112

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	64	23	5	3	2	1	1	89	5	2118
2019	Student	58	25	7	5	2	1	1	85	7	6035
2018	Student	56	28	7	5	2	1	1	85	7	3436
2017	Student	60	26	6	5	2	1	1	87	7	4111
2014	Student	56	27	8	5	2	1	1	85	7	2536

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	44	56	2123

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	62	11	4	2	1	7	13	91	4	2120

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	70	20	4	3	1	1	91	5	2116
2019	Student	64	24	6	4	2	0	88	6	6068
2018	Student	62	24	6	5	2	0	87	7	3448
2017	Student	69	20	6	3	2	0	89	6	4103
2014	Student	65	23	6	5	1	0	88	6	2534

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	65	18	4	1	2	10	1	92	3	2124
2019	Student	57	23	6	2	1	10	1	90	4	6061
2018	Student	53	26	7	3	1	10	1	87	5	3463
2017	Student	56	24	6	2	1	10	1	90	3	4112
2014	Student	50	26	6	4	2	11	1	87	6	2532

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	64	22	5	2	2	6	1	91	3	2121
2019	Student	56	24	8	3	1	7	1	87	5	6053
2018	Student	52	28	9	4	2	6	1	85	6	3452
2017	Student	53	27	8	4	2	6	1	86	5	4107
2014	Student	48	27	10	4	3	7	1	81	9	2536

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	52	23	7	4	2	11	1	86	7	2119
2019	Student	43	26	11	5	2	12	1	79	8	6045
2018	Student	38	29	11	6	3	12	1	77	10	3449
2017	Student	42	26	10	6	2	12	1	79	10	4099
2014	Student	35	28	11	8	4	14	1	74	14	2530

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	52	29	6	5	2	6	1	87	7	2121
2019	Student	41	28	11	8	3	8	1	76	12	6056
2018	Student	36	31	11	9	4	9	1	74	14	3457
2017	Student	41	29	9	7	3	9	1	78	11	4106
2014	Student	34	32	13	9	4	7	1	72	14	2533

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	51	17	11	4	2	12	3	80	8	2118
2019	Student	48	15	8	5	5	16	3	78	12	6062

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	51	36	6	2	1	3	0	90	3	2122
2019	Student	45	38	10	4	1	3	0	85	5	6066
2018	Student	41	40	10	5	1	2	0	83	7	3440
2017	Student	47	38	8	4	1	2	0	87	5	4102
2014	Student	43	37	10	5	1	3	1	83	6	2535

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	46	32	9	5	2	6	1	83	7	2114
2019	Student	33	35	13	8	3	7	1	74	12	6034

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	42	28	11	7	3	6	3	76	12	2116
2019	Student	41	28	11	9	4	4	2	74	14	6055
2018	Student	36	30	12	9	4	5	3	73	14	3446
2017	Student	43	28	9	8	4	6	2	77	13	4100
2014	Student	41	27	10	8	5	6	3	75	14	2533

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	55	30	9	2	1	3	1	88	3	2117
2019	Student	48	33	11	3	1	3	0	84	4	6039
2018	Student	45	35	12	4	1	3	1	82	5	3440

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	45	21	9	4	3	13	5	80	8	2116
2019	Student	39	22	13	6	4	12	5	73	11	6042
2018	Student	34	25	13	6	4	13	5	72	12	3447
2017	Student	35	23	10	5	4	15	8	74	12	4096
2014	Student	29	23	14	7	5	15	8	66	16	2530

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	55	26	8	3	2	5	1	86	5	2115
2019	Student	48	29	10	5	3	6	1	82	8	6048
2018	Student	42	32	11	5	2	6	1	80	8	3444
2017	Student	48	28	8	4	1	8	2	84	7	4102
2014	Student	38	28	10	7	3	9	5	77	11	2530

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	41	24	10	4	3	7	10	79	9	2116
2019	Student	39	26	11	6	4	6	8	76	12	6057
2018	Student	34	29	11	7	5	6	8	73	14	3444
2017	Student	36	24	10	7	4	8	12	75	13	4099
2014	Student	28	20	11	10	8	7	16	62	23	2531

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	54	24	9	3	1	1	7	85	5	2123
2019	Student	60	20	8	2	1	1	9	89	3	6052

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	59	21	8	3	1	1	6	86	5	2121
2019	Student	56	18	10	3	2	2	9	83	6	6045

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	85	4	1	1	1	1	7	97	2	2122
2019	Student	82	5	2	1	1	2	8	97	1	6038

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	75	11	3	1	1	1	8	95	2	2117
2019	Student	78	6	2	1	1	1	11	96	2	6029

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	39	37	10	5	1	7	1	82	7	2116
2019	Student	32	39	14	7	2	5	1	75	10	6056
2018	Student	33	37	15	5	2	6	1	75	8	3440
2017	Student	37	32	13	6	2	7	2	77	9	4112

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	63	27	5	3	1	2	91	4	2109
2019	Student	57	31	6	3	1	1	90	4	6032
2018	Student	61	29	4	3	1	1	92	4	3435
2017	Student	63	28	4	2	1	2	93	3	4109
2014	Student	61	27	5	3	1	2	90	4	2531

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	55	26	7	3	1	7	1	87	5	2117
2019	Student	58	26	8	3	1	4	1	87	4	6057
2018	Student	55	29	7	3	1	5	1	88	4	3445
2017	Student	55	27	8	3	1	6	1	88	4	4104
2014	Student	58	25	6	3	1	6	1	89	4	2534

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	46	25	10	4	2	11	1	81	7	2122

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	55	27	6	3	2	4	2	88	6	2117

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	79	16	3	1	1	1	95	2	2119
2019	Student	73	21	3	1	1	0	95	2	6053
2018	Student	72	22	3	1	1	0	95	2	3438
2017	Student	75	20	3	1	1	0	96	2	4110
2014	Student	71	23	4	1	1	0	94	2	2527

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	71	21	5	3	1	1	92	4	2118
2019	Student	63	24	7	3	2	0	88	5	6046
2018	Student	60	26	9	3	2	1	86	4	3436
2017	Student	63	25	7	3	1	0	89	4	4108
2014	Student	57	29	9	4	1	1	86	5	2533

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	70	22	4	2	1	1	92	3	2115
2019	Student	62	26	7	3	2	0	88	5	6029
2018	Student	58	29	8	3	1	0	88	5	3426
2017	Student	62	27	6	3	1	0	89	4	4103
2014	Student	55	30	8	5	2	0	85	6	2532

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	48	21	15	6	2	5	1	74	9	2121
2019	Student	42	20	17	9	5	6	2	66	15	6065
2018	Student	38	22	18	9	6	6	1	65	16	3445
2017	Student	42	21	15	9	4	7	2	69	15	4113
2014	Student	36	20	17	12	5	8	3	63	18	2532

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Student	36	25	39	2123
2019	Student	49	18	32	6069
2018	Student	47	18	35	3447
2017	Student	47	19	34	4110
2014	Student	49	18	33	2530

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Student	7	6	3	82	1	777
2019	Student	4	6	3	86	1	3006
2018	Student	4	5	4	85	1	1615
2017	Student	4	5	3	87	1	1927
2014	Student	14	12	18	9999	55	1206

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	3	97	2125
2019	Student	6	94	6065
2018	Student	7	93	3450

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	56	44	64
2019	Student	65	35	349
2018	Student	68	32	229

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	49	51	64
2019	Student	38	62	349
2018	Student	40	60	229

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	0	100	64
2019	Student	2	98	349

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	11	89	64
2019	Student	9	91	349
2018	Student	6	94	229

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	9	91	64
2019	Student	17	83	349
2018	Student	17	83	230

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	3	97	349
2018	Student	2	98	229

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	35	65	64
2019	Student	20	80	348
2018	Student	28	72	231

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	21	79	64
2019	Student	20	80	348
2018	Student	18	82	230

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	36	64	64
2019	Student	32	68	348
2018	Student	30	70	230

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	36	64	64
2019	Student	34	66	348
2018	Student	43	57	230

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	16	84	64
2019	Student	12	88	348
2018	Student	17	83	230

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	56	44	64
2019	Student	54	46	348
2018	Student	63	37	231

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	27	73	64
2019	Student	25	75	348
2018	Student	20	80	230

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	0	100	64
2019	Student	2	98	348

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	13	87	64
2019	Student	26	74	348
2018	Student	27	73	230

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	16	84	64
2019	Student	8	92	348
2018	Student	8	92	230

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	53	47	64
2019	Student	35	65	348
2018	Student	29	71	231

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	30	70	64
2019	Student	16	84	348
2018	Student	24	76	231

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	12	88	348
2018	Student	10	90	230

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	47	53	64
2019	Student	37	63	347
2018	Student	47	53	232

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	17	83	64
2019	Student	15	85	347
2018	Student	15	85	231

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	5	95	347
2018	Student	3	97	231

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	3	97	347
2018	Student	4	96	231

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	3	97	347
2018	Student	4	96	231

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	16	84	347
2018	Student	12	88	232

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	7	93	347
2018	Student	6	94	231

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	36	64	64
2019	Student	43	57	347
2018	Student	37	63	231

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	17	83	331
2018	Student	21	79	220

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	51	49	331
2018	Student	49	51	221

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	16	84	331
2018	Student	17	83	220

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	6	94	331
2018	Student	11	89	220

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	12	88	331
2018	Student	13	87	220

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	7	93	331
2018	Student	7	93	220

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	6	94	331
2018	Student	6	94	220

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	30	70	331
2018	Student	28	72	220

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	10	90	331
2018	Student	6	94	220

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	23	77	331
2018	Student	29	71	220

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	6	94	331
2018	Student	7	93	220

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	42	58	331
2018	Student	35	65	220

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	44	56	331
2018	Student	42	58	220

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	2	98	331

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	9	91	331
2018	Student	13	87	220

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	29	10	6	2	1	36	15	81	7	2123
2019	Student	27	12	10	3	1	30	16	73	9	6057
2018	Student	25	14	10	3	2	33	13	72	9	3453
2017	Student	26	12	8	2	1	32	18	76	7	4111
2014	Student	23	13	8	3	2	33	18	74	10	2531

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	50	19	8	2	1	16	3	86	4	2116
2019	Student	46	24	10	3	1	13	3	84	5	6052
2018	Student	41	25	10	3	1	16	2	82	6	3447
2017	Student	44	24	9	3	1	16	4	85	5	4104
2014	Student	38	22	10	3	1	21	5	81	6	2535

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	2	98	2121
2019	Student	4	96	6060
2018	Student	3	97	3449

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	44	56	47
2019	Student	50	50	216
2018	Student	55	45	121

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	58	42	47
2019	Student	47	53	216
2018	Student	56	44	121

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	0	100	47
2018	Student	0	100	121

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	11	89	47
2019	Student	10	90	216
2018	Student	11	89	121

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	15	85	47
2019	Student	18	82	216
2018	Student	18	82	123

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	8	92	216
2018	Student	7	93	121

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	30	70	212
2018	Student	25	75	121

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	23	77	212
2018	Student	20	80	121

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	15	85	212
2018	Student	11	89	121

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	11	89	212
2018	Student	7	93	121

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	40	60	47
2019	Student	42	58	212
2018	Student	40	60	123

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	29	71	47
2019	Student	32	68	212
2018	Student	35	65	122

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	5	95	212
2018	Student	7	93	121

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	5	95	212
2018	Student	7	93	121

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	0	100	121

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	6	94	212
2018	Student	6	94	122

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	0	100	47
2018	Student	0	100	121

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	19	81	47
2019	Student	11	89	212
2018	Student	15	85	122

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	19	81	47
2019	Student	19	81	212
2018	Student	16	84	121

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	9	91	212
2018	Student	8	92	121

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	2	98	212

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	0	100	121

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	2	98	212

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	0	100	47
2018	Student	0	100	121

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	12	88	212
2018	Student	11	89	122

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Student	5	95	212
2018	Student	4	96	121

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	66	34	47
2019	Student	61	39	212
2018	Student	65	35	122

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	7	93	121

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	46	54	122

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	10	90	121

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	0	100	47

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	7	93	121

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	24	76	121

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	6	94	121

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	21	79	121

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Student	4	96	121

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	29	71	47
2018	Student	27	73	121

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	0	100	47
2018	Student	0	100	121

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	55	45	47
2018	Student	47	53	122

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	0	100	47

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	13	87	47
2018	Student	18	82	121

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	31	11	7	2	1	36	12	82	5	2117
2019	Student	30	12	10	2	1	31	15	77	5	6047
2018	Student	28	13	10	1	1	35	12	77	4	3438
2017	Student	28	13	7	2	1	34	15	81	5	4107
2014	Student	27	13	8	1	0	33	18	81	3	2532

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	52	21	8	2	1	15	2	88	3	2113
2019	Student	50	21	9	2	1	14	3	86	3	6048
2018	Student	44	24	10	2	1	17	2	84	3	3437
2017	Student	47	22	8	2	1	16	5	88	3	4109
2014	Student	43	21	9	1	0	20	6	86	2	2531

Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	56	18	12	6	5	0	3	77	11	2125

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	43	26	16	8	5	1	0	70	14	2120
2019	Student	32	26	19	11	11	0	1	59	21	6067
2018	Student	27	27	22	11	11	1	1	55	23	3456
2017	Student	25	25	20	12	16	0	2	51	29	4112

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	42	34	17	5	2	1	1	77	6	2121
2019	Student	48	31	14	4	2	0	1	80	6	6056
2018	Student	40	31	20	6	2	0	1	72	8	3457
2017	Student	42	31	18	5	2	0	2	75	7	4111

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	64	22	8	3	1	1	2	88	4	2120
2019	Student	65	21	7	3	1	1	2	88	4	6038
2018	Student	56	24	10	5	1	1	3	83	6	3446
2017	Student	60	21	10	4	1	0	4	84	5	4107

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	57	20	11	5	3	2	2	80	8	2117
2019	Student	55	21	12	6	4	1	2	78	10	6046
2018	Student	46	23	16	7	5	1	3	71	12	3443
2017	Student	49	23	14	6	4	1	3	75	10	4114

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	74	14	5	2	1	1	3	92	3	2109
2019	Student	74	14	5	2	1	0	4	92	3	6051
2018	Student	67	17	7	2	1	0	5	89	3	3440
2017	Student	66	17	6	2	1	0	7	90	3	4106

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	39	27	19	9	5	0	1	67	14	2117
2019	Student	50	25	15	6	3	0	1	76	9	6045
2018	Student	47	26	16	6	4	1	1	73	10	3447
2017	Student	44	28	17	7	3	0	1	73	10	4100

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	55	17	7	4	3	1	13	83	8	2119

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	63	22	9	2	1	1	2	87	4	2117
2019	Student	54	27	11	4	2	1	1	82	6	6052
2018	Student	48	28	14	4	2	1	2	79	6	3445
2017	Student	51	27	13	4	2	1	2	81	6	4102

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	54	27	11	4	2	1	1	82	6	2118
2019	Student	53	26	12	5	2	1	2	81	7	6053
2018	Student	45	28	16	5	2	1	2	76	8	3449
2017	Student	50	26	14	5	1	1	3	79	7	4094

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	48	28	14	6	3	1	77	9	2116
2019	Student	43	27	17	7	4	1	71	12	6046
2018	Student	35	29	20	9	5	1	65	14	3444
2017	Student	42	28	17	8	4	2	71	12	4099

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	71	17	6	3	2	1	1	89	5	2111
2019	Student	62	20	9	4	3	1	1	84	6	6045

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	35	28	22	10	5	0	1	63	15	2116

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	44	31	16	6	2	0	1	76	8	2114
2019	Student	53	28	12	4	2	0	1	82	6	6035
2018	Student	43	30	17	7	2	1	1	74	9	3439
2017	Student	47	30	14	4	2	1	2	79	6	4096

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	55	24	12	4	2	3	81	6	2123
2019	Student	69	17	8	3	2	1	87	5	6034
2018	Student	66	19	9	3	1	1	86	5	3433
2017	Student	70	18	8	2	1	2	89	3	4108

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	40	32	18	7	3	0	1	73	9	2118

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	77	12	4	2	1	0	3	93	3	2116
2019	Student	82	9	3	1	1	1	4	95	2	6034
2018	Student	80	10	3	2	1	1	4	94	2	3443

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	89	4	2	1	1	1	3	96	2	2112
2019	Student	84	7	3	1	1	1	3	94	3	6056
2018	Student	82	8	3	2	2	1	3	93	3	3437
2017	Student	85	7	3	1	1	1	3	95	2	4111

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	86	7	2	1	1	2	95	2	2114
2019	Student	74	15	6	2	1	2	91	3	6039
2018	Student	72	16	6	3	1	2	90	4	3448
2017	Student	73	15	5	2	1	2	91	4	4103

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	86	6	2	2	1	2	95	3	2117
2019	Student	79	10	5	2	2	2	91	4	6033
2018	Student	75	13	5	3	2	2	90	5	3433
2017	Student	78	11	4	2	2	3	92	4	4104

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	80	2	0	1	17	99	1	2114
2019	Student	79	2	1	0	17	98	1	6013
2018	Student	71	3	1	1	24	97	1	3420
2017	Student	76	3	1	1	19	98	1	4094

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	85	7	3	1	1	1	3	95	2	2124
2019	Student	82	8	3	1	1	0	4	94	2	6031
2018	Student	76	11	5	2	1	0	5	92	3	3440
2017	Student	77	12	4	1	0	0	5	94	2	4081

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	53	18	12	8	7	0	2	72	16	2122
2019	Student	60	14	9	6	7	1	3	77	13	6053
2018	Student	55	16	11	7	7	0	4	74	14	3450
2017	Student	56	15	11	8	6	0	4	74	14	4113

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	47	27	16	6	2	1	75	9	2125
2019	Student	58	23	12	4	2	1	82	6	6049
2018	Student	52	26	13	4	3	2	79	7	3445
2017	Student	56	25	11	4	2	2	83	6	4104

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	33	40	18	5	3	1	0	73	8	2124

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	26	46	21	5	1	72	6	2122
2019	Student	34	42	18	4	1	77	5	6068
2018	Student	32	42	21	4	1	74	5	3463
2017	Student	26	45	23	4	1	72	5	4117

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	4	11	32	32	20	0	0	53	16	2119
2019	Student	5	11	30	31	22	0	0	53	17	6040
2018	Student	4	11	31	32	22	0	0	54	15	3439
2017	Student	4	9	30	32	24	1	1	57	13	4103

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	47	34	9	4	1	4	1	85	6	2123
2019	Student	32	33	16	10	3	6	1	70	13	6055
2018	Student	32	36	14	8	3	7	1	73	12	3461
2017	Student	26	37	14	9	4	10	1	70	15	4110

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	51	29	9	4	2	6	0	85	6	2116

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	47	24	10	10	6	2	1	72	17	2116

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	61	23	7	3	1	4	1	88	4	2114

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	55	29	7	3	2	3	87	5	2122
2019	Student	38	34	15	7	3	4	75	10	6060
2018	Student	37	36	13	7	3	4	76	10	3458
2017	Student	34	39	13	7	2	4	76	10	4113

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	54	32	6	4	1	1	1	88	6	2121

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	53	31	8	4	1	2	1	86	5	2117

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	44	30	14	6	2	2	2	77	8	2116

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	61	24	7	2	1	2	3	90	3	2117

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	78	12	2	1	0	6	2	97	1	2118

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	51	28	8	6	2	4	1	83	9	2119

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	58	25	6	6	3	2	1	85	9	2122

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	66	21	6	2	1	2	1	90	4	2115

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2019	Student	21	35	18	17	5	5	0	58	23	23

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	8	92	2089

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	5	95	2092
2019	Student	8	92	6054
2017	Student	8	92	4104
2014	Student	8	92	2527

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	49	51	102

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	77	23	103
2019	Student	74	26	481
2017	Student	67	33	338
2014	Student	76	24	180

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	65	25	3	3	0	0	4	94	3	80
2019	Student	57	31	4	5	1	1	2	90	5	357
2017	Student	60	28	2	4	0	0	4	93	5	223
2014	Student	67	25	2	3	1	0	3	94	4	138

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	52	27	7	4	2	4	5	86	7	2117

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	28	41	24	8	59	41	2124

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Student	58	42	572

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	24	26	14	17	14	1	4	52	33	573

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	15	21	16	23	18	2	5	39	44	571

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Student	48	11	5	3	2	7	25	87	6	2116
2019	Student	51	14	8	4	4	3	17	81	9	5999
2018	Student	44	16	10	5	4	4	17	76	11	3445

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - Student

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence