2020 Public Service Employee Survey Results for the Public Service by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 40 4 6 2 0 0 88 8 13319
2020 Health care practitioners 30 47 4 16 3 0 0 77 19 2327
2020 Federal regulators 33 49 5 11 2 0 0 82 14 4068
2020 Compliance, inspection and enforcement 30 49 5 13 4 0 0 79 16 17900
2020 Communications or public affairs 37 46 4 10 3 0 0 84 12 4972
2020 Access to information and privacy 46 40 3 9 2 0 0 86 11 1656
2020 Security 23 46 8 16 7 0 0 69 23 5236
2020 Science and technology 30 50 6 12 2 0 0 80 14 10635
2020 Library services 30 49 5 14 2 0 0 79 16 503
2020 Legal services 26 50 4 17 3 0 0 76 20 3652
2020 Administration and operations 43 43 4 8 2 0 0 86 10 28211
2020 Human resources 41 44 4 10 2 0 0 85 12 10420
2020 Financial management 45 42 3 8 2 0 0 88 9 7471
2020 Procurement 42 44 4 8 2 0 0 86 11 3460
2020 Real property 36 46 5 9 3 0 0 83 12 3602
2020 Materiel management 38 45 6 8 3 0 0 83 11 1657
2020 Information management 43 42 3 9 2 0 0 86 11 3747
2020 Information technology 46 41 4 7 2 0 0 87 9 12486
2020 Internal audit 39 48 4 7 2 0 0 87 9 1126
2020 Evaluation 34 48 4 11 2 0 0 82 14 1588
2020 Data sciences 36 46 4 11 3 0 0 82 14 2848
2020 Policy 30 50 4 13 3 0 0 80 16 10781
2020 Project management 37 46 4 10 2 0 0 84 12 8844
2020 Other services to the public 39 43 4 10 3 0 0 83 13 9713
2020 None of the above 34 46 5 11 4 0 0 80 15 16525

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 16 2 1 1 0 0 96 3 13267
2020 Health care practitioners 75 18 2 2 1 0 1 94 3 2315
2020 Federal regulators 77 15 3 2 1 1 1 94 3 4055
2020 Compliance, inspection and enforcement 77 17 3 1 1 0 1 95 3 17837
2020 Communications or public affairs 79 14 3 2 1 0 0 94 3 4949
2020 Access to information and privacy 78 14 2 2 2 1 0 93 4 1648
2020 Security 67 22 5 3 2 0 1 90 4 5226
2020 Science and technology 72 18 4 3 1 0 1 92 4 10599
2020 Library services 75 20 4 1 0 0 0 95 2 504
2020 Legal services 76 17 3 2 1 1 1 95 3 3628
2020 Administration and operations 79 15 2 1 1 0 0 95 3 28115
2020 Human resources 77 18 2 1 1 0 0 95 3 10381
2020 Financial management 78 17 2 1 1 0 0 96 2 7457
2020 Procurement 78 17 2 1 1 0 0 95 2 3451
2020 Real property 73 19 4 1 1 1 1 93 3 3598
2020 Materiel management 72 20 4 2 1 0 0 93 3 1654
2020 Information management 77 16 3 2 1 0 1 94 3 3739
2020 Information technology 73 18 4 2 1 1 1 93 3 12450
2020 Internal audit 75 18 3 2 1 0 0 94 3 1118
2020 Evaluation 75 17 3 2 1 1 0 93 4 1583
2020 Data sciences 76 16 3 3 2 0 1 92 4 2836
2020 Policy 80 14 3 2 1 1 0 94 3 10734
2020 Project management 76 17 3 2 1 1 1 94 3 8805
2020 Other services to the public 78 15 3 2 1 0 1 95 3 9694
2020 None of the above 72 19 4 2 2 0 1 92 4 16470
2017 Client contact centre 69 24 3 2 1 0 1 94 4 10110
2017 Health care practitioners 68 23 4 2 1 0 1 92 4 2142
2017 Federal regulators 68 21 4 3 2 1 1 91 5 4022
2017 Compliance, inspection and enforcement 70 21 4 2 1 1 1 93 3 16364
2017 Communications or public affairs 72 20 4 2 1 0 1 93 3 4241
2017 Access to information and privacy 73 19 4 3 1 0 0 92 4 1276
2017 Security 59 28 6 3 2 1 1 89 6 4916
2017 Science and technology 66 21 5 3 2 1 2 90 5 11110
2017 Library services 68 23 4 4 1 0 1 92 5 511
2017 Legal services 71 21 3 3 1 1 1 92 5 3450
2017 Administration and operations 72 21 3 2 1 0 1 94 3 25885
2017 Human resources 71 22 3 2 1 0 0 94 3 8328
2017 Financial management 70 22 3 2 1 0 1 94 3 6782
2017 Procurement 68 24 4 3 1 1 0 92 3 2791
2017 Real property 62 25 6 3 2 1 1 89 5 2939
2017 Materiel management 65 25 5 3 1 1 0 91 4 1526
2017 Information management 69 21 4 2 1 0 1 92 4 3682
2017 Information technology 63 22 7 4 2 1 2 88 6 11558
2017 Internal audit 71 21 3 3 1 0 0 93 4 972
2017 Evaluation 70 20 4 3 1 1 1 91 5 1331
2017 Data sciences 70 19 5 3 1 1 1 91 4 2216
2017 Policy 74 18 4 2 1 1 1 93 3 8102
2017 Project management 67 23 4 3 1 1 1 92 4 7134
2017 Other services to the public 72 21 3 2 1 0 1 94 3 8259
2017 None of the above 66 23 5 3 1 1 2 91 4 20985
2014 Client contact centre 66 26 3 3 1 0 0 93 4 10912
2014 Health care practitioners 66 23 4 4 1 0 1 91 5 2485
2014 Federal regulators 70 19 4 3 2 1 1 91 5 4884
2014 Compliance, inspection and enforcement 71 21 4 2 1 1 1 93 3 19023
2014 Communications or public affairs 72 20 3 3 1 0 0 93 4 4589
2014 Access to information and privacy 71 20 4 3 1 0 0 92 4 1327
2014 Security 59 28 6 3 2 1 1 88 5 6371
2014 Science and technology 64 22 6 4 2 1 2 89 6 10885
2014 Library services 63 26 5 3 1 1 1 91 5 521
2014 Legal services 68 23 4 3 1 0 1 92 4 3614
2014 Administration and operations 71 21 3 2 1 0 1 93 3 29211
2014 Human resources 72 22 3 2 1 0 0 94 3 8775
2014 Financial management 70 23 3 2 1 0 1 94 3 7441
2014 Procurement 67 25 4 3 1 1 0 92 4 2959
2014 Real property 61 27 6 3 2 1 2 90 4 3469
2014 Materiel management 65 26 5 2 1 1 1 92 3 1938
2014 Information management 68 21 5 3 2 0 1 91 5 4626
2014 Information technology 62 23 7 4 2 1 2 87 6 13573
2014 Internal audit 69 22 3 4 1 0 1 92 5 1097
2014 Evaluation 69 21 5 3 2 0 1 91 4 1668
2014 Other services to the public 71 20 4 2 1 0 1 93 4 11739
2014 None of the above 66 23 5 3 1 1 1 91 4 26763

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 35 8 7 2 0 1 82 9 13298
2020 Health care practitioners 33 37 10 14 6 0 0 71 20 2327
2020 Federal regulators 36 40 10 10 3 0 0 76 14 4063
2020 Compliance, inspection and enforcement 36 40 9 11 4 0 0 76 15 17862
2020 Communications or public affairs 37 41 8 10 2 0 1 79 13 4957
2020 Access to information and privacy 47 35 7 8 2 0 0 82 10 1654
2020 Security 27 35 11 17 10 0 0 62 27 5239
2020 Science and technology 33 41 11 12 3 0 0 74 15 10619
2020 Library services 34 40 10 12 3 0 0 75 15 503
2020 Legal services 30 40 9 16 5 0 0 70 21 3642
2020 Administration and operations 44 37 7 9 3 0 0 81 11 28186
2020 Human resources 42 38 7 9 2 0 1 81 12 10403
2020 Financial management 46 37 7 7 2 0 1 83 9 7469
2020 Procurement 44 37 7 8 3 0 0 82 11 3450
2020 Real property 42 38 10 7 2 0 0 81 10 3598
2020 Materiel management 41 40 8 8 3 0 0 80 11 1655
2020 Information management 44 38 7 8 2 0 1 82 11 3742
2020 Information technology 43 36 9 8 2 0 1 81 10 12466
2020 Internal audit 40 40 7 9 3 0 1 81 12 1122
2020 Evaluation 36 40 9 13 3 0 0 76 15 1585
2020 Data sciences 37 40 9 11 3 0 1 78 13 2849
2020 Policy 31 40 10 14 4 0 1 71 18 10767
2020 Project management 38 39 9 11 2 0 1 78 13 8829
2020 Other services to the public 43 36 8 9 3 0 0 79 12 9707
2020 None of the above 37 38 9 11 4 0 1 76 15 16519
2019 Client contact centre 43 37 7 9 4 0 0 81 12 11005
2019 Health care practitioners 33 34 8 16 9 0 0 67 25 2141
2019 Federal regulators 40 36 7 11 6 0 0 76 17 4102
2019 Compliance, inspection and enforcement 35 37 8 12 7 0 0 72 20 16698
2019 Communications or public affairs 46 34 6 10 4 0 0 80 14 4969
2019 Access to information and privacy 51 34 3 8 4 0 0 85 11 1591
2019 Security 25 34 10 18 13 0 0 59 31 5240
2019 Science and technology 44 36 7 9 4 0 0 80 13 10962
2019 Library services 45 36 6 7 6 0 0 81 13 501
2019 Legal services 41 36 6 11 5 0 0 78 16 3216
2019 Administration and operations 48 34 6 9 4 0 0 82 13 26227
2019 Human resources 49 33 5 9 4 0 0 82 13 9838
2019 Financial management 50 34 5 7 3 0 0 84 11 7127
2019 Procurement 47 34 7 9 4 0 0 81 12 3130
2019 Real property 43 35 8 9 5 0 0 78 14 3380
2019 Materiel management 40 36 8 11 5 0 0 76 15 1716
2019 Information management 47 34 6 9 5 0 0 81 13 3843
2019 Information technology 46 34 8 8 4 0 0 80 12 11947
2019 Internal audit 46 38 6 8 2 0 0 84 11 1201
2019 Evaluation 43 34 7 11 5 0 0 78 15 1595
2019 Data sciences 47 33 6 10 3 0 0 81 13 2810
2019 Policy 43 35 6 11 5 0 0 78 16 9600
2019 Project management 44 35 7 10 5 0 0 79 15 7979
2019 Other services to the public 43 34 8 10 5 0 0 78 15 9230
2019 None of the above 40 35 8 11 6 0 0 75 17 16924
2017 Client contact centre 39 38 8 10 5 0 0 78 15 10122
2017 Health care practitioners 30 36 6 16 12 0 0 66 28 2147
2017 Federal regulators 39 33 6 13 9 0 0 72 22 4027
2017 Compliance, inspection and enforcement 31 36 8 15 10 0 0 67 25 16384
2017 Communications or public affairs 42 36 6 10 5 0 0 79 15 4250
2017 Access to information and privacy 46 34 7 9 4 0 0 80 13 1279
2017 Security 22 33 11 19 15 0 0 55 34 4926
2017 Science and technology 42 38 6 10 4 0 0 80 14 11118
2017 Library services 46 35 6 7 6 0 1 81 13 513
2017 Legal services 41 36 6 11 6 0 0 77 16 3460
2017 Administration and operations 44 35 6 9 5 0 0 79 15 25905
2017 Human resources 46 34 5 10 5 0 0 80 15 8333
2017 Financial management 46 35 6 8 4 0 0 81 12 6787
2017 Procurement 42 38 8 9 4 0 0 79 13 2794
2017 Real property 40 35 8 10 6 0 0 75 16 2946
2017 Materiel management 37 38 8 10 5 0 0 76 16 1527
2017 Information management 44 36 7 9 4 0 0 80 13 3683
2017 Information technology 41 36 8 9 5 0 0 78 15 11567
2017 Internal audit 45 36 6 9 4 0 0 81 13 974
2017 Evaluation 39 35 8 11 7 0 0 75 17 1333
2017 Data sciences 44 34 7 9 5 0 0 78 15 2214
2017 Policy 40 36 6 12 7 0 0 75 19 8113
2017 Project management 40 35 7 11 6 0 0 75 17 7148
2017 Other services to the public 39 35 7 12 7 0 0 74 19 8274
2017 None of the above 37 36 8 11 8 0 0 73 19 21015
2014 Client contact centre 39 38 8 10 5 0 0 77 15 10904
2014 Health care practitioners 32 33 6 16 13 1 0 65 29 2484
2014 Federal regulators 40 34 7 10 8 0 0 75 19 4883
2014 Compliance, inspection and enforcement 34 35 8 14 10 0 0 69 23 19019
2014 Communications or public affairs 44 34 6 11 4 0 0 79 15 4585
2014 Access to information and privacy 46 33 6 9 6 0 0 79 15 1325
2014 Security 22 33 12 19 14 0 0 55 33 6361
2014 Science and technology 40 37 7 10 6 0 0 77 16 10881
2014 Library services 44 37 7 8 4 0 0 81 12 520
2014 Legal services 42 35 7 10 6 0 0 78 16 3611
2014 Administration and operations 45 34 6 9 5 0 0 79 14 29201
2014 Human resources 46 33 6 9 6 0 0 79 15 8775
2014 Financial management 48 35 6 7 4 0 0 83 11 7441
2014 Procurement 42 37 7 9 4 0 0 79 14 2955
2014 Real property 40 39 6 9 5 0 0 79 14 3465
2014 Materiel management 40 34 9 10 7 0 0 75 17 1938
2014 Information management 44 34 7 9 5 0 0 79 14 4623
2014 Information technology 43 35 8 9 5 0 0 77 15 13566
2014 Internal audit 44 37 6 9 4 0 0 81 13 1098
2014 Evaluation 38 35 8 11 8 0 0 73 19 1668
2014 Other services to the public 38 35 8 11 7 0 0 74 18 11732
2014 None of the above 38 35 8 12 7 0 0 73 19 26749

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 40 9 9 3 0 1 78 12 13269
2020 Health care practitioners 29 41 11 13 5 0 0 71 18 2313
2020 Federal regulators 31 40 12 11 5 0 1 72 16 4055
2020 Compliance, inspection and enforcement 26 43 12 14 5 0 0 69 19 17815
2020 Communications or public affairs 36 38 13 9 2 0 1 76 11 4953
2020 Access to information and privacy 40 39 9 8 3 0 1 79 11 1648
2020 Security 21 35 13 18 12 0 0 56 30 5219
2020 Science and technology 33 42 13 9 3 0 1 76 11 10600
2020 Library services 36 41 13 8 1 0 1 78 9 497
2020 Legal services 36 42 9 10 3 0 0 78 13 3616
2020 Administration and operations 35 39 11 11 4 0 1 75 14 28066
2020 Human resources 39 39 9 9 3 0 1 79 12 10366
2020 Financial management 40 38 10 8 3 0 1 79 11 7442
2020 Procurement 37 39 10 9 4 0 1 77 13 3446
2020 Real property 32 38 14 11 5 0 1 70 16 3590
2020 Materiel management 34 36 11 12 6 0 1 70 19 1648
2020 Information management 38 38 11 9 4 0 1 76 13 3734
2020 Information technology 36 37 13 10 4 0 1 73 13 12454
2020 Internal audit 42 38 10 8 2 0 0 80 10 1116
2020 Evaluation 35 39 11 11 2 0 1 75 14 1583
2020 Data sciences 35 39 12 10 3 0 1 75 13 2839
2020 Policy 30 41 13 11 3 0 1 72 15 10714
2020 Project management 34 39 12 11 3 0 1 73 15 8803
2020 Other services to the public 32 40 11 13 4 0 0 72 17 9672
2020 None of the above 29 38 13 13 6 0 1 68 19 16454
2019 Client contact centre 30 43 10 12 4 0 0 73 16 10979
2019 Health care practitioners 25 40 11 17 7 0 0 65 24 2140
2019 Federal regulators 26 38 12 16 8 0 0 64 24 4092
2019 Compliance, inspection and enforcement 21 42 12 17 8 0 0 63 25 16649
2019 Communications or public affairs 34 40 11 10 3 0 1 75 14 4952
2019 Access to information and privacy 35 38 10 12 4 0 0 74 16 1588
2019 Security 19 38 12 19 12 0 0 57 31 5242
2019 Science and technology 33 41 12 11 4 0 0 74 14 10941
2019 Library services 30 45 11 11 4 0 0 75 15 501
2019 Legal services 30 43 9 13 5 0 0 73 18 3201
2019 Administration and operations 30 40 11 13 5 0 0 70 18 26184
2019 Human resources 33 39 10 12 4 0 1 73 16 9813
2019 Financial management 33 41 10 10 4 0 0 75 15 7111
2019 Procurement 32 40 12 11 5 0 0 72 16 3123
2019 Real property 27 39 13 14 7 0 0 66 20 3379
2019 Materiel management 31 39 12 13 5 0 0 70 18 1715
2019 Information management 33 38 12 12 5 0 0 71 17 3829
2019 Information technology 30 38 15 11 6 0 0 68 17 11890
2019 Internal audit 36 40 11 10 3 0 0 76 13 1193
2019 Evaluation 29 41 12 13 4 0 1 71 17 1590
2019 Data sciences 33 41 12 10 3 0 1 74 13 2802
2019 Policy 28 42 12 13 4 0 1 70 17 9569
2019 Project management 27 41 13 13 5 0 0 69 19 7957
2019 Other services to the public 28 41 10 14 6 0 0 69 21 9220
2019 None of the above 27 39 12 14 7 0 0 66 21 16883
2018 Client contact centre 28 48 8 11 4 0 0 76 16 10057
2018 Health care practitioners 23 46 9 16 6 0 0 69 23 1991
2018 Federal regulators 22 47 9 15 7 0 0 69 22 4048
2018 Compliance, inspection and enforcement 18 47 9 17 8 0 0 65 26 16298
2018 Communications or public affairs 28 44 11 11 4 0 1 74 15 4498
2018 Access to information and privacy 32 41 10 11 4 0 0 74 16 1311
2018 Security 16 45 10 18 11 0 0 61 29 4480
2018 Science and technology 27 46 11 12 4 0 1 73 16 9796
2018 Library services 27 51 8 11 4 0 0 78 14 437
2018 Legal services 27 47 8 13 5 0 0 74 18 3204
2018 Administration and operations 26 44 10 14 6 0 1 70 20 23489
2018 Human resources 28 44 9 12 5 0 1 73 18 8444
2018 Financial management 31 44 9 11 4 0 0 75 16 6517
2018 Procurement 27 46 10 12 5 0 0 74 16 2728
2018 Real property 22 42 12 15 8 0 0 64 24 2799
2018 Materiel management 26 41 13 12 7 0 1 68 19 1478
2018 Information management 29 44 10 11 5 0 1 74 16 3481
2018 Information technology 25 42 13 13 6 0 1 67 19 10395
2018 Internal audit 36 41 10 10 3 0 0 77 13 1140
2018 Evaluation 28 47 9 12 4 0 1 75 16 1440
2018 Data sciences 30 45 10 10 3 0 1 76 14 2405
2018 Policy 22 46 12 14 5 0 1 69 19 8207
2018 Project management 23 44 12 14 5 0 1 68 19 6952
2018 Other services to the public 24 46 8 14 7 0 0 71 21 8263
2018 None of the above 23 42 11 15 8 0 1 66 23 14861
2017 Client contact centre 28 43 11 12 5 0 0 71 17 10124
2017 Health care practitioners 23 40 12 16 8 0 0 63 25 2147
2017 Federal regulators 23 40 11 15 11 0 0 63 26 4029
2017 Compliance, inspection and enforcement 18 40 11 19 12 0 0 58 31 16396
2017 Communications or public affairs 31 40 11 12 5 0 1 72 17 4249
2017 Access to information and privacy 34 39 11 11 5 0 0 73 16 1276
2017 Security 15 37 13 19 16 0 0 52 35 4928
2017 Science and technology 29 41 12 12 5 0 0 71 17 11118
2017 Library services 34 42 9 10 4 0 0 76 15 511
2017 Legal services 29 42 10 13 6 0 0 71 19 3456
2017 Administration and operations 29 39 11 14 7 0 0 68 21 25913
2017 Human resources 32 40 10 12 6 0 1 72 18 8338
2017 Financial management 33 40 10 11 6 0 0 74 17 6792
2017 Procurement 30 41 11 12 6 0 0 71 18 2795
2017 Real property 23 38 13 16 9 0 0 61 25 2949
2017 Materiel management 28 41 11 13 7 0 0 69 20 1528
2017 Information management 31 39 11 12 6 0 0 71 18 3687
2017 Information technology 26 37 14 14 9 0 0 63 23 11578
2017 Internal audit 37 40 8 9 5 0 0 77 14 976
2017 Evaluation 30 39 12 12 6 0 0 70 18 1331
2017 Data sciences 31 41 11 11 5 0 1 72 16 2213
2017 Policy 25 41 13 14 6 0 0 67 20 8120
2017 Project management 25 41 13 15 7 0 0 66 22 7153
2017 Other services to the public 25 40 10 16 9 0 0 65 25 8272
2017 None of the above 24 38 12 16 10 0 0 63 25 21012
2014 Client contact centre 27 42 12 13 6 0 0 70 18 10907
2014 Health care practitioners 20 38 12 20 11 0 0 58 30 2486
2014 Federal regulators 23 38 11 17 9 0 0 62 27 4884
2014 Compliance, inspection and enforcement 17 40 12 19 11 0 0 58 31 19017
2014 Communications or public affairs 30 40 11 13 5 0 1 70 18 4586
2014 Access to information and privacy 33 39 12 9 6 0 1 73 15 1324
2014 Security 14 37 13 21 15 0 0 51 36 6372
2014 Science and technology 23 40 14 15 7 0 1 63 23 10889
2014 Library services 30 39 11 12 8 0 1 69 20 520
2014 Legal services 26 42 11 14 7 0 0 68 21 3613
2014 Administration and operations 27 39 12 15 7 0 0 66 22 29200
2014 Human resources 32 39 10 13 5 0 1 71 18 8773
2014 Financial management 31 40 11 12 6 0 0 71 18 7440
2014 Procurement 27 40 11 15 7 0 0 67 22 2957
2014 Real property 18 37 14 18 13 0 0 55 31 3468
2014 Materiel management 26 38 12 15 9 0 0 64 24 1936
2014 Information management 27 39 12 14 7 0 1 66 21 4628
2014 Information technology 22 35 15 16 12 0 0 57 28 13572
2014 Internal audit 34 38 11 11 6 0 0 72 17 1097
2014 Evaluation 24 40 13 15 7 0 1 65 22 1669
2014 Other services to the public 24 40 11 16 9 0 0 64 25 11735
2014 None of the above 23 39 13 16 9 0 0 62 25 26759

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 35 8 6 2 0 0 84 8 13211
2020 Health care practitioners 36 38 9 13 4 0 0 74 17 2303
2020 Federal regulators 44 36 10 8 2 0 0 80 10 4028
2020 Compliance, inspection and enforcement 40 39 9 8 3 0 0 79 12 17766
2020 Communications or public affairs 46 36 9 6 2 0 1 83 8 4929
2020 Access to information and privacy 52 32 8 5 2 0 1 84 8 1639
2020 Security 27 34 12 16 10 0 0 62 26 5205
2020 Science and technology 47 37 8 6 2 0 0 84 8 10565
2020 Library services 48 34 10 6 2 0 0 82 8 500
2020 Legal services 41 36 10 11 3 0 0 77 13 3621
2020 Administration and operations 48 35 8 6 2 0 0 83 9 28028
2020 Human resources 50 34 7 6 2 0 0 85 8 10330
2020 Financial management 51 34 8 5 2 0 0 86 6 7417
2020 Procurement 50 34 7 5 2 0 0 85 8 3441
2020 Real property 47 35 9 6 3 0 0 83 9 3578
2020 Materiel management 45 35 9 7 3 0 0 80 11 1648
2020 Information management 50 34 8 6 2 0 0 84 8 3717
2020 Information technology 49 35 9 5 2 0 0 84 7 12371
2020 Internal audit 49 35 7 7 2 0 0 85 8 1116
2020 Evaluation 43 38 9 8 2 0 1 82 10 1581
2020 Data sciences 48 34 9 6 2 0 1 82 8 2830
2020 Policy 42 36 10 8 3 0 1 79 11 10695
2020 Project management 46 35 9 7 2 0 1 82 9 8773
2020 Other services to the public 45 35 9 8 3 0 0 80 11 9649
2020 None of the above 40 36 10 9 4 0 0 77 13 16370
2019 Client contact centre 45 37 9 6 3 0 0 82 9 10947
2019 Health care practitioners 35 38 10 12 5 0 0 73 17 2128
2019 Federal regulators 44 36 9 7 4 0 0 80 11 4079
2019 Compliance, inspection and enforcement 38 38 9 9 5 0 0 77 14 16611
2019 Communications or public affairs 53 32 8 5 2 0 0 85 7 4948
2019 Access to information and privacy 53 31 9 5 2 0 0 84 7 1585
2019 Security 26 35 12 16 11 0 0 61 26 5221
2019 Science and technology 52 35 7 4 2 0 0 87 6 10913
2019 Library services 45 39 7 6 2 0 0 85 8 497
2019 Legal services 40 39 9 8 3 0 0 79 11 3193
2019 Administration and operations 48 35 8 6 3 0 0 83 9 26100
2019 Human resources 53 33 7 5 2 0 0 86 7 9766
2019 Financial management 52 34 7 4 2 0 0 86 7 7065
2019 Procurement 49 35 8 5 3 0 0 85 8 3109
2019 Real property 47 36 8 7 3 0 0 83 10 3371
2019 Materiel management 44 37 10 6 3 0 0 81 9 1709
2019 Information management 49 34 9 6 2 0 0 84 8 3824
2019 Information technology 49 36 9 5 2 0 0 85 7 11890
2019 Internal audit 52 36 7 4 1 0 0 88 5 1192
2019 Evaluation 46 33 11 6 2 0 1 80 9 1586
2019 Data sciences 54 31 7 5 2 0 0 86 7 2801
2019 Policy 49 34 8 6 3 0 0 84 9 9544
2019 Project management 48 35 8 6 2 0 0 84 8 7922
2019 Other services to the public 43 37 9 8 4 0 0 80 12 9199
2019 None of the above 41 36 10 8 4 0 0 78 13 16819
2017 Client contact centre 43 40 8 7 3 0 0 82 9 10102
2017 Health care practitioners 38 39 8 11 4 0 0 77 15 2139
2017 Federal regulators 46 36 7 8 3 0 0 82 11 4018
2017 Compliance, inspection and enforcement 36 39 9 10 5 0 0 76 15 16362
2017 Communications or public affairs 51 35 6 6 2 0 0 86 7 4236
2017 Access to information and privacy 50 36 6 5 2 0 0 87 7 1277
2017 Security 24 36 12 16 12 0 0 60 28 4915
2017 Science and technology 52 36 6 4 1 0 0 89 6 11082
2017 Library services 50 37 5 7 1 0 0 87 8 510
2017 Legal services 43 37 8 7 3 0 0 81 10 3449
2017 Administration and operations 47 37 7 6 2 0 0 84 9 25826
2017 Human resources 54 34 6 4 2 0 0 88 6 8314
2017 Financial management 50 36 6 5 2 0 0 87 7 6767
2017 Procurement 47 38 8 5 2 0 0 85 7 2789
2017 Real property 47 37 7 6 3 0 0 84 8 2942
2017 Materiel management 47 38 7 5 3 0 0 85 8 1519
2017 Information management 48 37 7 5 2 0 0 85 7 3675
2017 Information technology 47 37 9 5 2 0 0 85 7 11550
2017 Internal audit 53 35 7 4 1 0 0 88 5 971
2017 Evaluation 47 37 8 6 2 0 1 84 8 1327
2017 Data sciences 54 34 6 5 2 0 0 88 6 2206
2017 Policy 49 34 7 7 2 0 0 84 9 8097
2017 Project management 48 37 7 6 2 0 0 85 8 7131
2017 Other services to the public 42 37 8 9 4 0 0 79 13 8253
2017 None of the above 40 38 9 8 4 0 0 79 13 20953
2014 Client contact centre 39 41 10 7 3 0 0 80 10 10908
2014 Health care practitioners 35 39 9 12 5 0 0 74 17 2484
2014 Federal regulators 45 36 8 7 3 0 0 82 10 4877
2014 Compliance, inspection and enforcement 37 39 9 10 5 0 0 77 14 19009
2014 Communications or public affairs 48 37 7 6 2 0 0 85 7 4584
2014 Access to information and privacy 47 37 8 5 2 0 0 84 7 1325
2014 Security 23 38 13 17 8 0 0 62 25 6371
2014 Science and technology 47 39 7 5 2 0 0 86 7 10880
2014 Library services 42 39 10 5 3 1 0 82 8 520
2014 Legal services 40 38 11 8 3 0 0 78 11 3613
2014 Administration and operations 45 37 8 6 3 0 0 83 9 29191
2014 Human resources 52 35 7 5 2 0 0 87 7 8772
2014 Financial management 47 37 8 5 2 0 0 85 7 7433
2014 Procurement 45 39 8 6 2 0 0 84 8 2955
2014 Real property 45 40 8 5 2 0 0 85 7 3467
2014 Materiel management 44 38 9 6 3 0 0 82 9 1938
2014 Information management 45 37 9 6 3 0 0 82 8 4627
2014 Information technology 45 37 10 5 2 0 0 82 7 13568
2014 Internal audit 47 38 8 4 3 0 0 85 7 1096
2014 Evaluation 43 37 9 8 2 0 0 81 10 1669
2014 Other services to the public 39 39 9 9 4 0 0 78 13 11729
2014 None of the above 40 39 10 8 4 0 0 79 12 26746

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 32 11 6 3 0 1 79 10 13278
2020 Health care practitioners 37 32 11 12 7 0 0 70 19 2317
2020 Federal regulators 44 34 10 8 4 0 0 77 12 4057
2020 Compliance, inspection and enforcement 43 33 11 8 5 0 0 76 13 17837
2020 Communications or public affairs 47 30 10 9 5 0 0 77 13 4965
2020 Access to information and privacy 54 27 9 6 3 0 1 82 9 1648
2020 Security 29 28 15 14 14 0 0 57 28 5215
2020 Science and technology 42 35 11 8 4 0 0 77 12 10607
2020 Library services 47 30 11 8 3 0 0 78 11 502
2020 Legal services 35 35 11 12 6 0 0 70 19 3633
2020 Administration and operations 50 30 9 7 4 0 0 80 11 28106
2020 Human resources 54 29 7 6 3 0 0 83 10 10392
2020 Financial management 52 30 9 6 3 0 0 82 9 7450
2020 Procurement 51 29 9 6 4 0 0 80 10 3452
2020 Real property 46 32 11 7 4 0 0 78 11 3598
2020 Materiel management 47 30 12 6 4 0 1 78 10 1650
2020 Information management 54 28 9 5 3 0 0 82 9 3732
2020 Information technology 52 30 9 6 3 0 0 82 9 12434
2020 Internal audit 51 33 7 5 3 0 0 85 8 1124
2020 Evaluation 49 30 9 7 3 0 0 80 11 1581
2020 Data sciences 48 31 10 7 3 0 0 79 11 2850
2020 Policy 41 32 9 12 6 0 0 73 18 10742
2020 Project management 48 31 9 8 4 0 0 79 12 8816
2020 Other services to the public 43 31 12 8 6 0 0 74 14 9681
2020 None of the above 40 31 12 10 6 0 1 72 16 16473
2019 Client contact centre 41 33 11 8 5 0 1 75 13 10982
2019 Health care practitioners 39 33 10 11 8 0 0 72 18 2140
2019 Federal regulators 45 33 9 9 5 0 0 77 14 4100
2019 Compliance, inspection and enforcement 41 33 10 9 7 0 0 74 15 16671
2019 Communications or public affairs 51 30 8 7 4 0 0 82 11 4966
2019 Access to information and privacy 54 26 10 6 3 0 0 81 9 1586
2019 Security 28 30 15 13 14 0 0 58 27 5246
2019 Science and technology 45 33 11 7 4 0 0 78 11 10947
2019 Library services 46 33 9 6 4 1 1 80 10 498
2019 Legal services 36 34 10 12 7 0 0 70 20 3212
2019 Administration and operations 48 31 9 7 4 0 0 79 12 26206
2019 Human resources 56 28 7 6 3 0 0 84 9 9807
2019 Financial management 50 31 8 6 4 0 0 82 10 7121
2019 Procurement 47 33 9 6 4 0 0 81 10 3127
2019 Real property 44 33 11 7 5 0 0 77 11 3381
2019 Materiel management 46 31 13 6 4 0 0 77 10 1721
2019 Information management 51 29 9 6 3 0 1 81 10 3838
2019 Information technology 51 31 9 5 3 0 0 83 9 11924
2019 Internal audit 52 31 9 5 2 0 1 83 8 1195
2019 Evaluation 49 31 10 6 4 0 0 80 10 1592
2019 Data sciences 51 30 9 5 3 1 0 82 8 2814
2019 Policy 46 32 8 9 5 0 0 78 14 9586
2019 Project management 47 32 9 8 4 0 0 79 12 7967
2019 Other services to the public 41 31 12 9 6 0 0 73 15 9241
2019 None of the above 42 31 12 8 7 0 1 73 15 16891
2018 Client contact centre 39 36 12 8 5 0 1 75 13 10018
2018 Health care practitioners 37 33 11 12 7 0 0 70 18 1990
2018 Federal regulators 42 35 10 8 5 0 0 76 13 4033
2018 Compliance, inspection and enforcement 38 35 12 9 6 0 0 73 15 16261
2018 Communications or public affairs 46 34 8 8 4 0 0 80 12 4489
2018 Access to information and privacy 49 32 9 6 3 0 1 82 9 1307
2018 Security 25 30 15 15 15 0 0 55 30 4474
2018 Science and technology 41 35 12 7 4 0 0 77 11 9778
2018 Library services 44 37 8 5 4 0 1 82 10 437
2018 Legal services 36 35 10 11 7 0 0 72 18 3197
2018 Administration and operations 45 33 10 7 4 0 0 78 12 23442
2018 Human resources 53 30 7 6 3 0 0 83 10 8428
2018 Financial management 47 33 9 7 3 0 0 81 10 6495
2018 Procurement 46 33 11 6 3 0 1 80 10 2729
2018 Real property 41 34 12 7 5 0 0 75 13 2793
2018 Materiel management 42 32 14 6 4 0 0 75 11 1476
2018 Information management 49 31 10 6 3 0 1 81 9 3478
2018 Information technology 47 33 10 6 3 0 0 81 9 10368
2018 Internal audit 49 32 10 4 4 0 1 82 8 1136
2018 Evaluation 50 32 8 6 3 0 1 83 9 1440
2018 Data sciences 50 31 9 6 3 0 1 82 9 2399
2018 Policy 43 33 9 10 5 0 0 76 15 8186
2018 Project management 44 34 10 8 4 0 0 78 12 6937
2018 Other services to the public 36 34 13 10 7 0 0 71 17 8240
2018 None of the above 37 34 13 8 7 0 1 72 15 14826
2017 Client contact centre 37 36 12 8 5 0 1 74 14 10118
2017 Health care practitioners 35 32 11 12 9 0 0 67 22 2139
2017 Federal regulators 41 33 10 9 7 0 0 74 16 4026
2017 Compliance, inspection and enforcement 36 34 11 9 9 0 0 70 19 16382
2017 Communications or public affairs 43 33 8 9 5 0 0 77 15 4249
2017 Access to information and privacy 50 29 9 6 4 0 1 80 10 1278
2017 Security 23 30 15 14 17 0 0 53 32 4922
2017 Science and technology 43 34 11 8 4 1 1 77 12 11095
2017 Library services 46 34 10 5 4 1 1 81 9 512
2017 Legal services 36 34 10 12 8 0 0 70 19 3451
2017 Administration and operations 44 32 10 8 5 0 1 77 13 25885
2017 Human resources 51 31 7 7 4 0 0 83 10 8330
2017 Financial management 46 33 9 7 4 0 0 80 11 6771
2017 Procurement 45 34 10 7 3 0 0 80 11 2793
2017 Real property 42 34 11 8 5 0 1 76 12 2947
2017 Materiel management 45 34 10 6 4 0 0 79 10 1525
2017 Information management 48 32 10 6 4 0 1 80 10 3674
2017 Information technology 47 32 9 6 4 0 1 80 10 11563
2017 Internal audit 46 35 7 7 4 0 1 82 10 976
2017 Evaluation 49 32 8 6 5 0 0 81 11 1332
2017 Data sciences 49 32 9 6 3 0 1 82 9 2210
2017 Policy 40 34 9 10 6 0 0 75 16 8113
2017 Project management 44 33 9 8 5 0 0 78 13 7141
2017 Other services to the public 37 34 12 9 8 0 1 72 17 8265
2017 None of the above 37 33 12 10 7 0 1 71 17 20982
2014 Client contact centre 31 36 15 10 6 1 1 68 16 10910
2014 Health care practitioners 31 33 13 13 10 0 0 64 23 2485
2014 Federal regulators 36 35 11 10 7 0 0 72 17 4878
2014 Compliance, inspection and enforcement 33 34 13 10 8 0 0 68 19 19016
2014 Communications or public affairs 40 33 11 10 5 0 1 74 15 4585
2014 Access to information and privacy 44 31 11 8 4 1 1 76 13 1325
2014 Security 21 31 17 15 15 1 0 52 30 6367
2014 Science and technology 37 35 13 9 5 1 1 73 14 10888
2014 Library services 38 34 13 8 6 0 2 73 14 521
2014 Legal services 34 35 12 12 7 0 0 69 19 3614
2014 Administration and operations 40 33 11 8 6 0 1 74 14 29198
2014 Human resources 46 33 8 8 4 0 1 79 12 8773
2014 Financial management 43 34 10 7 5 0 1 78 12 7439
2014 Procurement 38 36 12 7 5 0 1 75 13 2959
2014 Real property 36 36 13 10 5 0 0 72 15 3465
2014 Materiel management 38 34 14 7 5 1 1 74 13 1939
2014 Information management 42 32 12 7 5 1 1 76 12 4627
2014 Information technology 41 35 12 7 4 1 1 77 11 13565
2014 Internal audit 41 34 11 8 5 1 0 76 13 1097
2014 Evaluation 40 34 12 9 5 0 1 74 14 1669
2014 Other services to the public 34 33 13 10 8 0 1 68 19 11731
2014 None of the above 34 34 13 11 7 0 1 68 18 26754

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 37 11 6 3 0 0 80 9 13304
2020 Health care practitioners 39 39 11 8 3 0 0 78 12 2326
2020 Federal regulators 41 38 11 7 3 0 0 79 10 4069
2020 Compliance, inspection and enforcement 35 40 12 8 4 0 0 75 13 17883
2020 Communications or public affairs 41 38 10 7 3 0 0 80 10 4968
2020 Access to information and privacy 43 37 11 6 3 0 0 81 9 1648
2020 Security 26 33 14 12 16 0 0 59 28 5236
2020 Science and technology 40 40 10 7 3 0 0 81 9 10622
2020 Library services 43 40 9 6 2 0 0 83 8 501
2020 Legal services 41 41 10 6 2 0 0 82 8 3645
2020 Administration and operations 42 38 11 6 3 0 0 80 9 28187
2020 Human resources 44 38 10 6 3 0 0 82 9 10414
2020 Financial management 43 39 10 5 2 0 0 82 8 7459
2020 Procurement 44 38 10 6 3 0 0 82 9 3454
2020 Real property 38 39 11 8 3 0 0 78 11 3599
2020 Materiel management 39 39 12 6 4 0 0 78 10 1654
2020 Information management 42 37 11 6 4 0 0 79 10 3742
2020 Information technology 41 39 11 6 3 0 0 80 9 12483
2020 Internal audit 41 40 9 7 3 0 0 81 10 1120
2020 Evaluation 41 39 11 6 2 0 0 80 9 1586
2020 Data sciences 40 39 11 7 3 0 0 80 10 2853
2020 Policy 40 41 9 7 3 0 0 81 10 10767
2020 Project management 40 40 10 7 3 0 0 80 10 8833
2020 Other services to the public 42 36 12 7 3 0 0 78 10 9709
2020 None of the above 38 37 12 8 5 0 0 75 12 16519
2019 Client contact centre 36 39 13 7 5 0 0 75 12 11013
2019 Health care practitioners 36 41 11 7 5 0 0 77 12 2147
2019 Federal regulators 38 39 11 8 4 0 0 77 12 4102
2019 Compliance, inspection and enforcement 33 41 13 8 5 0 0 74 13 16717
2019 Communications or public affairs 39 40 10 7 3 0 0 80 11 4972
2019 Access to information and privacy 43 35 12 7 3 0 0 78 10 1594
2019 Security 25 33 15 11 15 0 0 58 26 5249
2019 Science and technology 40 41 10 6 3 0 0 81 9 10974
2019 Library services 41 40 9 5 5 0 0 82 10 503
2019 Legal services 40 41 10 6 3 0 0 81 10 3217
2019 Administration and operations 39 38 11 7 4 0 0 77 11 26261
2019 Human resources 41 38 10 6 4 0 0 80 10 9847
2019 Financial management 38 40 12 6 3 0 0 79 9 7128
2019 Procurement 38 40 12 6 3 0 0 78 9 3129
2019 Real property 34 41 12 7 5 0 0 75 12 3382
2019 Materiel management 38 38 14 6 4 0 0 76 10 1718
2019 Information management 37 39 13 7 4 0 0 76 12 3834
2019 Information technology 37 40 12 7 4 0 0 77 12 11947
2019 Internal audit 35 42 12 7 4 0 0 77 10 1199
2019 Evaluation 37 42 9 8 3 0 0 79 11 1591
2019 Data sciences 40 41 9 7 3 0 0 81 10 2812
2019 Policy 40 39 9 7 4 0 0 79 11 9605
2019 Project management 38 40 10 8 4 0 0 78 12 7989
2019 Other services to the public 40 37 12 7 5 0 0 77 11 9244
2019 None of the above 37 37 12 8 6 0 0 74 14 16932
2018 Client contact centre 32 42 14 7 5 0 0 74 12 9985
2018 Health care practitioners 36 41 11 8 5 0 0 77 12 1981
2018 Federal regulators 33 43 11 8 5 0 0 77 13 4017
2018 Compliance, inspection and enforcement 28 44 13 9 6 0 0 72 15 16200
2018 Communications or public affairs 36 43 10 7 3 0 0 79 11 4491
2018 Access to information and privacy 36 40 12 7 4 0 0 76 11 1304
2018 Security 22 35 13 13 16 0 0 58 29 4464
2018 Science and technology 37 43 10 6 3 0 0 81 9 9749
2018 Library services 39 38 13 6 4 0 0 77 10 435
2018 Legal services 36 43 9 7 4 0 0 79 11 3171
2018 Administration and operations 35 41 12 8 5 0 0 76 12 23384
2018 Human resources 38 42 10 7 4 0 0 80 10 8401
2018 Financial management 35 42 11 7 4 0 0 78 11 6479
2018 Procurement 36 42 13 5 4 0 0 77 9 2717
2018 Real property 34 40 13 8 5 0 0 74 14 2785
2018 Materiel management 31 42 14 8 5 0 0 73 13 1469
2018 Information management 33 42 12 7 5 0 0 75 13 3457
2018 Information technology 32 42 13 8 5 0 0 75 13 10353
2018 Internal audit 33 44 12 7 4 0 0 78 11 1135
2018 Evaluation 36 45 9 6 3 0 0 81 10 1439
2018 Data sciences 39 42 10 6 3 0 0 80 9 2401
2018 Policy 36 43 9 8 4 0 0 79 12 8164
2018 Project management 35 42 11 8 4 0 0 78 11 6919
2018 Other services to the public 37 40 12 7 4 0 0 77 11 8216
2018 None of the above 34 40 12 8 6 0 0 74 14 14773
2017 Client contact centre 31 45 13 7 4 0 0 76 11 10116
2017 Health care practitioners 38 42 8 7 5 0 0 80 12 2144
2017 Federal regulators 34 44 9 8 5 0 0 78 13 4027
2017 Compliance, inspection and enforcement 27 45 12 10 6 0 0 72 16 16387
2017 Communications or public affairs 35 46 8 8 3 0 0 81 11 4250
2017 Access to information and privacy 36 43 9 6 4 0 0 80 10 1278
2017 Security 22 38 14 11 14 0 0 60 26 4927
2017 Science and technology 38 44 9 6 3 0 0 82 9 11125
2017 Library services 41 43 7 5 3 0 0 84 9 512
2017 Legal services 37 44 8 7 3 0 0 81 10 3457
2017 Administration and operations 33 44 11 7 5 0 0 77 12 25910
2017 Human resources 36 44 10 7 4 0 0 80 10 8333
2017 Financial management 33 46 11 7 4 0 0 79 10 6787
2017 Procurement 33 47 12 5 3 0 0 80 8 2793
2017 Real property 33 44 11 7 5 0 0 77 12 2947
2017 Materiel management 32 45 12 6 4 0 0 78 10 1528
2017 Information management 31 44 12 8 5 0 0 75 14 3686
2017 Information technology 32 44 11 8 5 0 0 76 13 11577
2017 Internal audit 32 46 12 6 3 0 0 79 9 974
2017 Evaluation 37 44 9 7 3 0 0 81 10 1331
2017 Data sciences 35 46 9 6 3 0 0 81 10 2216
2017 Policy 36 44 8 7 4 0 0 80 11 8120
2017 Project management 35 45 9 7 4 0 0 79 11 7148
2017 Other services to the public 37 41 10 7 4 0 0 78 11 8273
2017 None of the above 34 42 11 8 5 0 0 76 13 21022
2014 Client contact centre 28 46 13 7 5 0 0 75 12 10907
2014 Health care practitioners 32 45 9 9 5 0 0 78 14 2488
2014 Federal regulators 31 44 10 9 6 0 0 75 15 4882
2014 Compliance, inspection and enforcement 27 46 12 9 6 0 0 73 15 19029
2014 Communications or public affairs 33 44 10 9 4 0 0 76 13 4590
2014 Access to information and privacy 35 42 11 8 4 0 0 77 12 1325
2014 Security 22 40 16 12 11 0 0 62 22 6371
2014 Science and technology 33 46 10 8 4 0 0 79 11 10894
2014 Library services 34 42 10 10 5 0 0 76 14 520
2014 Legal services 34 46 10 8 3 0 0 79 11 3614
2014 Administration and operations 30 44 12 9 5 0 0 74 14 29217
2014 Human resources 33 44 10 9 4 0 0 77 13 8778
2014 Financial management 31 45 12 8 4 0 0 76 12 7445
2014 Procurement 28 47 13 7 5 0 0 75 12 2961
2014 Real property 30 45 11 9 5 0 0 75 14 3469
2014 Materiel management 29 45 12 8 5 0 0 75 13 1940
2014 Information management 29 43 13 9 6 0 0 72 15 4629
2014 Information technology 28 44 12 9 6 0 0 73 15 13578
2014 Internal audit 28 48 12 8 4 0 0 76 12 1096
2014 Evaluation 29 46 12 9 4 0 0 75 13 1670
2014 Other services to the public 33 44 11 7 5 0 0 77 12 11741
2014 None of the above 30 43 12 9 6 0 0 74 14 26763

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 36 17 10 5 1 1 68 15 13303
2020 Health care practitioners 25 34 15 16 10 0 0 59 26 2327
2020 Federal regulators 32 38 13 10 6 0 0 71 16 4068
2020 Compliance, inspection and enforcement 26 37 16 12 8 0 0 63 21 17879
2020 Communications or public affairs 42 35 10 8 4 0 0 78 13 4967
2020 Access to information and privacy 40 34 13 8 4 0 1 75 12 1653
2020 Security 18 27 15 16 23 0 0 45 39 5232
2020 Science and technology 28 39 15 11 6 0 0 67 17 10628
2020 Library services 33 37 13 12 6 0 0 69 18 503
2020 Legal services 31 38 12 12 6 0 0 70 18 3644
2020 Administration and operations 37 35 13 9 6 0 0 72 15 28195
2020 Human resources 41 35 11 8 4 0 0 76 13 10407
2020 Financial management 39 37 11 8 4 0 0 76 12 7466
2020 Procurement 36 35 13 9 5 0 0 72 15 3457
2020 Real property 31 34 16 11 7 0 0 66 18 3601
2020 Materiel management 28 36 16 10 9 0 0 65 19 1658
2020 Information management 39 35 12 9 5 0 0 74 14 3749
2020 Information technology 36 38 13 9 4 0 0 74 13 12481
2020 Internal audit 40 38 10 8 4 0 0 78 12 1125
2020 Evaluation 38 35 13 8 5 0 0 74 13 1582
2020 Data sciences 40 36 10 8 4 0 0 77 13 2845
2020 Policy 40 38 9 9 4 0 0 78 13 10780
2020 Project management 37 36 12 9 5 0 0 74 14 8837
2020 Other services to the public 30 34 16 12 7 0 1 64 19 9712
2020 None of the above 28 35 16 12 9 0 0 63 21 16514
2019 Client contact centre 25 37 19 12 7 0 0 62 20 11027
2019 Health care practitioners 23 35 17 15 11 0 0 58 25 2145
2019 Federal regulators 28 37 14 13 8 0 0 65 21 4105
2019 Compliance, inspection and enforcement 21 36 17 15 11 0 0 57 26 16707
2019 Communications or public affairs 37 38 11 10 5 0 0 75 14 4969
2019 Access to information and privacy 35 35 14 10 6 0 1 70 16 1589
2019 Security 16 28 16 18 22 0 0 44 40 5236
2019 Science and technology 26 38 16 13 7 0 0 64 19 10955
2019 Library services 31 35 15 11 7 0 0 66 19 502
2019 Legal services 26 37 12 14 10 0 0 63 24 3219
2019 Administration and operations 32 36 14 11 7 0 0 68 18 26237
2019 Human resources 36 37 12 10 5 0 0 73 15 9836
2019 Financial management 32 39 14 9 5 0 0 71 15 7131
2019 Procurement 30 37 16 10 6 0 0 68 16 3137
2019 Real property 25 36 17 12 8 0 0 62 21 3378
2019 Materiel management 25 36 18 12 9 0 0 61 21 1721
2019 Information management 32 37 14 11 6 0 0 69 18 3830
2019 Information technology 30 38 16 10 6 0 0 69 15 11946
2019 Internal audit 31 40 15 8 5 0 0 71 13 1200
2019 Evaluation 30 37 14 12 6 0 0 68 18 1593
2019 Data sciences 36 38 11 10 5 0 0 74 15 2807
2019 Policy 38 38 9 10 5 0 0 76 15 9592
2019 Project management 31 38 13 11 7 0 0 69 18 7978
2019 Other services to the public 27 35 16 13 9 0 0 62 22 9248
2019 None of the above 25 35 17 13 10 0 0 60 23 16920
2018 Client contact centre 24 35 19 12 9 0 0 59 22 10025
2018 Health care practitioners 22 30 18 16 13 0 0 53 29 1986
2018 Federal regulators 23 36 17 13 11 0 0 59 24 4036
2018 Compliance, inspection and enforcement 19 33 19 15 14 0 0 52 29 16247
2018 Communications or public affairs 33 35 14 11 6 0 0 69 17 4490
2018 Access to information and privacy 32 33 16 11 8 0 0 65 19 1306
2018 Security 15 25 16 16 28 0 0 40 44 4471
2018 Science and technology 23 36 19 13 9 0 0 59 22 9781
2018 Library services 25 38 15 12 10 0 0 62 22 436
2018 Legal services 24 33 14 16 12 0 0 58 28 3195
2018 Administration and operations 30 34 15 12 9 0 0 64 20 23452
2018 Human resources 34 35 14 10 7 0 0 69 17 8429
2018 Financial management 30 36 16 10 7 0 0 67 17 6500
2018 Procurement 29 35 17 10 8 0 0 64 18 2723
2018 Real property 23 35 18 12 11 0 0 58 24 2792
2018 Materiel management 23 31 21 13 12 0 0 54 25 1471
2018 Information management 30 35 15 12 8 0 0 65 20 3474
2018 Information technology 26 36 18 11 8 0 0 63 19 10360
2018 Internal audit 29 35 17 11 6 0 1 65 17 1139
2018 Evaluation 27 37 17 11 6 0 0 65 18 1442
2018 Data sciences 33 37 14 10 6 0 0 70 16 2401
2018 Policy 33 37 12 10 7 0 0 70 17 8185
2018 Project management 28 37 16 11 8 0 0 65 19 6941
2018 Other services to the public 22 34 17 14 12 0 0 57 26 8248
2018 None of the above 23 32 18 14 13 0 0 56 27 14827
2017 Client contact centre 23 37 18 13 8 0 0 60 22 10113
2017 Health care practitioners 20 34 16 15 14 0 0 55 29 2147
2017 Federal regulators 24 37 15 13 11 0 0 61 24 4028
2017 Compliance, inspection and enforcement 17 33 18 17 14 0 0 51 31 16385
2017 Communications or public affairs 32 38 12 12 6 0 0 70 18 4251
2017 Access to information and privacy 33 37 14 10 6 0 0 69 16 1276
2017 Security 14 25 16 19 26 0 0 39 45 4921
2017 Science and technology 24 37 16 13 9 0 0 62 22 11119
2017 Library services 30 38 14 11 7 0 0 68 18 513
2017 Legal services 24 36 12 15 12 0 0 61 27 3455
2017 Administration and operations 29 36 15 12 8 0 0 65 21 25896
2017 Human resources 32 37 13 11 6 0 0 69 17 8330
2017 Financial management 29 38 14 10 7 0 0 68 18 6785
2017 Procurement 27 36 17 11 8 0 0 64 19 2791
2017 Real property 23 36 17 14 10 0 0 59 24 2948
2017 Materiel management 24 38 17 12 9 0 0 62 22 1525
2017 Information management 29 36 15 12 8 0 0 65 20 3685
2017 Information technology 26 37 17 12 8 0 0 63 20 11575
2017 Internal audit 29 38 16 9 7 0 0 68 16 974
2017 Evaluation 29 38 14 11 7 0 0 67 19 1332
2017 Data sciences 31 39 13 10 6 0 0 70 17 2217
2017 Policy 32 38 11 11 7 0 0 71 18 8112
2017 Project management 28 37 14 12 8 0 0 66 20 7149
2017 Other services to the public 23 34 17 14 11 0 0 57 26 8267
2017 None of the above 23 34 17 14 12 0 0 57 26 21013
2014 Client contact centre 19 35 21 15 10 0 0 54 25 10909
2014 Health care practitioners 17 34 17 18 13 0 0 52 31 2487
2014 Federal regulators 21 37 16 14 11 0 0 59 25 4883
2014 Compliance, inspection and enforcement 16 33 19 17 14 0 0 49 32 19029
2014 Communications or public affairs 29 37 13 13 7 0 0 67 21 4588
2014 Access to information and privacy 27 38 16 10 8 0 0 66 18 1326
2014 Security 12 27 18 20 21 0 0 40 42 6369
2014 Science and technology 19 36 18 16 10 0 0 55 26 10886
2014 Library services 26 36 15 11 12 0 0 62 23 520
2014 Legal services 21 37 14 16 12 0 0 58 28 3614
2014 Administration and operations 26 36 15 13 9 0 0 62 22 29209
2014 Human resources 28 37 14 14 8 0 0 65 21 8771
2014 Financial management 26 37 16 11 8 0 0 64 20 7441
2014 Procurement 20 38 19 13 10 0 0 58 23 2957
2014 Real property 20 36 19 14 10 0 0 56 25 3468
2014 Materiel management 20 35 19 14 11 0 0 55 26 1937
2014 Information management 25 37 16 13 9 0 0 61 23 4632
2014 Information technology 22 37 18 13 9 0 0 59 22 13573
2014 Internal audit 24 36 18 14 8 0 0 60 22 1097
2014 Evaluation 22 37 15 15 9 0 0 60 25 1670
2014 Other services to the public 20 34 17 16 12 0 0 54 29 11739
2014 None of the above 21 35 17 15 12 0 0 56 27 26752

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 39 9 6 2 0 0 83 8 13251
2020 Health care practitioners 32 42 12 11 3 0 0 74 14 2320
2020 Federal regulators 37 40 11 9 3 0 0 77 12 4046
2020 Compliance, inspection and enforcement 32 43 12 10 4 0 0 75 13 17769
2020 Communications or public affairs 37 41 9 10 3 0 0 78 12 4944
2020 Access to information and privacy 47 36 9 5 3 0 0 83 8 1649
2020 Security 21 39 16 15 9 0 0 60 24 5206
2020 Science and technology 32 43 12 9 3 0 0 76 12 10587
2020 Library services 41 40 9 9 2 0 0 81 10 500
2020 Legal services 36 43 10 8 2 0 0 79 10 3632
2020 Administration and operations 38 41 10 8 3 0 0 78 11 28030
2020 Human resources 40 40 9 8 3 0 0 80 11 10351
2020 Financial management 40 41 9 7 2 0 0 81 10 7421
2020 Procurement 39 40 10 7 3 0 0 80 10 3429
2020 Real property 31 42 13 10 4 0 0 73 14 3582
2020 Materiel management 32 41 13 9 4 0 0 74 13 1648
2020 Information management 37 40 10 10 3 0 0 78 12 3732
2020 Information technology 34 41 12 9 4 0 0 76 13 12407
2020 Internal audit 41 41 8 7 2 0 0 82 9 1118
2020 Evaluation 41 41 9 6 3 0 0 82 9 1573
2020 Data sciences 36 40 10 10 3 0 0 76 13 2834
2020 Policy 32 44 10 11 4 0 0 76 14 10710
2020 Project management 34 42 11 10 3 0 0 76 13 8806
2020 Other services to the public 39 40 10 8 3 0 0 79 11 9669
2020 None of the above 33 40 12 10 4 0 0 73 15 16429
2019 Client contact centre 38 42 11 7 3 0 0 80 9 10978
2019 Health care practitioners 31 44 11 10 4 0 0 75 14 2132
2019 Federal regulators 32 41 12 11 4 0 0 73 15 4089
2019 Compliance, inspection and enforcement 30 43 11 11 5 0 0 73 15 16628
2019 Communications or public affairs 33 42 10 11 4 0 0 75 15 4947
2019 Access to information and privacy 44 37 9 7 3 0 0 81 10 1586
2019 Security 20 38 17 15 9 0 0 58 25 5218
2019 Science and technology 31 43 12 10 4 0 0 74 13 10914
2019 Library services 37 37 12 10 3 0 0 75 14 499
2019 Legal services 31 43 12 10 4 0 0 74 14 3208
2019 Administration and operations 34 41 11 9 4 0 0 76 13 26127
2019 Human resources 36 40 10 10 4 0 0 76 14 9794
2019 Financial management 34 43 10 9 4 0 0 77 13 7089
2019 Procurement 34 43 13 8 3 0 0 77 11 3127
2019 Real property 26 43 15 11 5 0 0 69 16 3368
2019 Materiel management 30 41 14 11 4 0 0 71 15 1712
2019 Information management 33 41 11 10 4 0 0 74 14 3814
2019 Information technology 29 41 14 11 5 0 0 71 15 11892
2019 Internal audit 37 41 10 9 3 0 0 79 11 1196
2019 Evaluation 37 40 12 8 3 0 0 78 11 1589
2019 Data sciences 33 42 12 9 4 0 0 74 13 2800
2019 Policy 29 43 11 12 4 0 0 72 17 9556
2019 Project management 27 43 12 12 5 0 0 71 17 7944
2019 Other services to the public 36 41 11 8 3 0 0 77 12 9207
2019 None of the above 31 41 13 10 5 0 0 72 15 16833
2018 Client contact centre 35 43 12 7 3 0 0 78 10 10039
2018 Health care practitioners 30 43 12 9 5 0 0 73 15 1986
2018 Federal regulators 29 42 13 11 5 0 0 71 16 4039
2018 Compliance, inspection and enforcement 26 42 14 12 6 0 0 69 17 16261
2018 Communications or public affairs 30 41 12 12 4 0 0 71 16 4499
2018 Access to information and privacy 41 38 10 6 5 0 0 79 11 1305
2018 Security 19 37 18 15 11 0 0 56 26 4473
2018 Science and technology 29 43 13 10 4 0 0 73 14 9791
2018 Library services 33 41 13 8 4 0 0 75 12 435
2018 Legal services 31 42 13 10 4 0 0 73 14 3196
2018 Administration and operations 32 41 12 10 5 0 0 73 15 23476
2018 Human resources 33 41 12 10 5 0 0 74 15 8435
2018 Financial management 31 42 13 10 4 0 0 73 14 6512
2018 Procurement 30 43 13 9 4 0 0 74 13 2727
2018 Real property 23 40 17 12 7 0 0 64 20 2796
2018 Materiel management 29 38 15 11 7 0 0 67 19 1478
2018 Information management 31 39 13 11 5 0 0 71 16 3477
2018 Information technology 26 40 16 11 6 0 0 66 18 10395
2018 Internal audit 35 41 12 7 4 0 0 77 11 1137
2018 Evaluation 36 43 10 7 4 0 0 79 10 1438
2018 Data sciences 31 42 13 10 4 0 0 73 14 2405
2018 Policy 27 42 12 13 6 0 0 69 19 8197
2018 Project management 26 42 14 12 5 0 0 68 18 6941
2018 Other services to the public 33 40 13 9 4 0 0 74 13 8250
2018 None of the above 29 40 14 11 7 0 0 69 18 14835
2017 Client contact centre 34 44 11 7 3 0 0 79 10 10115
2017 Health care practitioners 31 44 11 9 5 0 0 75 14 2144
2017 Federal regulators 29 44 11 10 6 0 0 73 16 4027
2017 Compliance, inspection and enforcement 26 43 13 12 6 0 0 69 18 16375
2017 Communications or public affairs 30 43 11 12 4 0 0 73 16 4249
2017 Access to information and privacy 43 36 10 8 3 0 0 79 11 1276
2017 Security 18 38 17 15 11 0 0 57 27 4922
2017 Science and technology 31 44 11 10 4 0 0 74 14 11113
2017 Library services 36 43 9 8 4 0 0 79 12 513
2017 Legal services 30 44 12 10 4 0 0 74 14 3455
2017 Administration and operations 32 42 12 10 4 0 0 74 14 25891
2017 Human resources 33 40 11 10 5 0 0 74 15 8330
2017 Financial management 31 43 11 10 5 0 0 74 15 6783
2017 Procurement 31 44 13 8 4 0 0 75 12 2794
2017 Real property 24 41 16 12 7 0 0 65 19 2947
2017 Materiel management 29 42 13 10 5 0 0 72 16 1526
2017 Information management 30 42 12 11 4 0 0 72 15 3684
2017 Information technology 26 42 15 12 6 0 0 68 18 11566
2017 Internal audit 35 43 10 8 3 0 0 79 11 974
2017 Evaluation 36 43 9 8 3 0 0 80 11 1329
2017 Data sciences 30 43 13 10 4 0 0 74 13 2217
2017 Policy 26 43 11 13 6 0 0 70 19 8117
2017 Project management 27 42 12 13 6 0 0 69 19 7143
2017 Other services to the public 34 43 11 8 4 0 0 77 12 8272
2017 None of the above 30 41 13 11 6 0 0 71 16 20993

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 34 8 3 2 0 0 87 5 13218
2020 Health care practitioners 44 39 9 5 2 0 0 83 7 2323
2020 Federal regulators 51 35 8 4 2 0 0 87 6 4052
2020 Compliance, inspection and enforcement 43 39 10 5 3 0 0 82 8 17802
2020 Communications or public affairs 51 36 7 4 2 0 0 87 6 4949
2020 Access to information and privacy 56 32 6 3 2 1 0 89 4 1644
2020 Security 31 35 14 10 9 0 0 67 19 5201
2020 Science and technology 44 40 10 5 2 0 0 84 7 10586
2020 Library services 49 35 10 5 2 0 0 83 6 500
2020 Legal services 49 39 8 4 1 0 0 87 5 3626
2020 Administration and operations 51 36 8 3 2 0 0 87 5 28086
2020 Human resources 54 34 7 3 2 0 0 89 5 10349
2020 Financial management 53 37 6 2 1 0 0 90 4 7437
2020 Procurement 52 35 8 3 1 0 0 88 4 3429
2020 Real property 45 38 10 4 2 0 0 84 6 3583
2020 Materiel management 48 37 8 4 2 0 0 86 6 1655
2020 Information management 51 35 8 4 2 0 0 86 6 3737
2020 Information technology 49 37 8 4 2 0 0 86 6 12425
2020 Internal audit 53 35 7 4 2 0 0 88 6 1117
2020 Evaluation 53 36 6 4 1 0 0 89 5 1575
2020 Data sciences 47 38 8 4 2 0 0 86 6 2838
2020 Policy 51 36 7 5 2 0 0 87 7 10741
2020 Project management 51 37 6 4 1 0 0 88 5 8808
2020 Other services to the public 51 35 8 4 2 0 0 86 6 9657
2020 None of the above 45 36 10 5 3 0 0 82 8 16444
2019 Client contact centre 44 39 10 4 3 0 0 83 7 10957
2019 Health care practitioners 39 41 10 6 4 0 0 81 9 2140
2019 Federal regulators 46 37 8 6 2 0 0 83 8 4090
2019 Compliance, inspection and enforcement 40 39 10 6 4 0 0 80 10 16639
2019 Communications or public affairs 46 38 8 5 2 0 0 84 7 4958
2019 Access to information and privacy 53 33 8 3 2 0 0 87 5 1576
2019 Security 28 35 16 11 9 0 0 63 21 5208
2019 Science and technology 40 41 10 6 2 0 0 81 8 10916
2019 Library services 47 38 8 4 3 0 0 85 7 502
2019 Legal services 42 40 10 6 2 0 0 82 8 3202
2019 Administration and operations 47 37 9 4 2 0 0 84 6 26136
2019 Human resources 49 36 8 4 2 0 0 86 6 9791
2019 Financial management 47 39 8 4 2 0 0 86 6 7102
2019 Procurement 47 38 9 4 2 0 0 85 5 3124
2019 Real property 39 41 12 4 3 0 0 80 8 3370
2019 Materiel management 44 37 11 5 2 0 0 81 7 1712
2019 Information management 46 37 9 5 2 0 0 83 8 3826
2019 Information technology 44 39 10 5 2 0 0 83 7 11905
2019 Internal audit 48 39 7 4 1 0 0 87 5 1195
2019 Evaluation 48 39 8 3 2 0 0 86 5 1587
2019 Data sciences 44 39 9 6 2 0 0 83 8 2809
2019 Policy 48 37 7 6 2 0 0 85 8 9563
2019 Project management 45 39 9 5 3 0 0 84 8 7950
2019 Other services to the public 47 36 9 5 2 0 0 84 7 9205
2019 None of the above 42 37 11 5 4 0 0 80 9 16850
2018 Client contact centre 43 41 10 4 2 0 0 84 6 10015
2018 Health care practitioners 41 41 11 5 3 0 0 82 7 1985
2018 Federal regulators 46 39 8 5 2 0 0 85 8 4044
2018 Compliance, inspection and enforcement 40 41 10 6 3 0 0 81 9 16286
2018 Communications or public affairs 47 40 7 4 1 0 0 88 6 4500
2018 Access to information and privacy 52 36 7 3 2 0 0 89 4 1313
2018 Security 28 38 15 10 9 0 0 66 19 4478
2018 Science and technology 41 43 9 5 2 0 0 84 7 9781
2018 Library services 43 43 7 5 2 0 0 86 7 437
2018 Legal services 43 40 9 5 2 0 0 83 8 3198
2018 Administration and operations 46 39 8 4 2 0 0 86 6 23477
2018 Human resources 49 39 7 4 1 0 0 88 5 8430
2018 Financial management 46 42 8 3 1 0 0 88 5 6501
2018 Procurement 45 43 8 3 1 0 0 88 4 2727
2018 Real property 40 40 11 5 3 0 0 80 8 2795
2018 Materiel management 44 41 10 3 2 0 0 85 5 1477
2018 Information management 46 40 8 4 2 0 0 86 6 3480
2018 Information technology 43 40 10 4 2 0 0 83 7 10380
2018 Internal audit 48 40 7 3 2 0 0 89 5 1140
2018 Evaluation 51 38 7 3 1 0 0 88 5 1436
2018 Data sciences 46 40 7 5 1 0 0 86 7 2409
2018 Policy 49 39 6 5 2 0 0 87 7 8202
2018 Project management 46 41 8 4 2 0 0 87 5 6951
2018 Other services to the public 46 39 9 4 2 0 0 85 6 8257
2018 None of the above 42 40 10 5 3 1 0 82 8 14838
2017 Client contact centre 40 42 10 4 3 1 0 82 7 10103
2017 Health care practitioners 40 40 10 6 3 0 0 81 9 2142
2017 Federal regulators 42 40 8 5 4 0 0 82 10 4024
2017 Compliance, inspection and enforcement 35 41 11 7 5 0 0 76 12 16374
2017 Communications or public affairs 42 40 8 6 3 0 0 83 8 4245
2017 Access to information and privacy 52 34 7 4 2 0 0 87 6 1277
2017 Security 26 35 17 10 11 0 0 61 22 4917
2017 Science and technology 41 40 10 6 3 0 0 81 9 11113
2017 Library services 47 39 7 4 3 1 0 86 7 512
2017 Legal services 40 39 11 6 3 1 0 80 10 3452
2017 Administration and operations 43 40 9 5 3 0 0 83 7 25877
2017 Human resources 45 39 8 5 2 0 0 85 7 8324
2017 Financial management 42 43 9 4 2 0 0 85 6 6779
2017 Procurement 43 43 9 3 2 0 0 86 6 2789
2017 Real property 36 42 12 6 4 0 0 78 10 2945
2017 Materiel management 43 40 10 4 3 0 0 83 7 1525
2017 Information management 43 39 10 5 3 1 0 82 8 3684
2017 Information technology 39 40 11 6 4 0 0 79 10 11569
2017 Internal audit 46 41 7 4 2 0 0 87 6 973
2017 Evaluation 46 41 6 5 2 0 0 88 7 1327
2017 Data sciences 41 43 7 6 2 0 0 85 8 2214
2017 Policy 44 39 8 6 3 0 0 83 9 8109
2017 Project management 43 40 8 6 3 0 0 83 8 7142
2017 Other services to the public 43 39 10 5 3 0 0 83 8 8262
2017 None of the above 39 39 11 6 4 0 0 79 10 20990
2014 Client contact centre 36 43 12 5 3 1 0 80 8 10909
2014 Health care practitioners 36 40 12 7 5 1 0 76 11 2486
2014 Federal regulators 40 40 10 6 3 0 0 80 10 4883
2014 Compliance, inspection and enforcement 35 40 12 7 5 1 0 75 12 19028
2014 Communications or public affairs 42 40 10 5 2 0 0 83 8 4588
2014 Access to information and privacy 50 34 9 4 3 1 0 84 7 1325
2014 Security 24 38 18 11 9 1 0 62 20 6366
2014 Science and technology 36 41 12 7 3 0 0 78 10 10894
2014 Library services 39 39 10 9 2 1 0 78 11 521
2014 Legal services 36 41 12 7 3 1 0 78 10 3615
2014 Administration and operations 41 40 11 5 3 1 0 81 8 29206
2014 Human resources 43 39 10 5 2 0 0 83 7 8773
2014 Financial management 41 42 10 4 2 0 0 83 6 7440
2014 Procurement 38 45 10 4 3 1 0 83 7 2958
2014 Real property 36 42 12 5 4 1 0 79 9 3464
2014 Materiel management 39 41 12 4 3 1 0 80 7 1936
2014 Information management 42 40 11 4 3 1 0 82 7 4626
2014 Information technology 37 41 12 6 4 1 0 78 10 13570
2014 Internal audit 42 43 9 4 2 0 0 85 6 1097
2014 Evaluation 40 40 11 6 2 0 0 80 8 1670
2014 Other services to the public 40 40 12 5 3 1 0 80 8 11739
2014 None of the above 37 40 12 6 4 1 0 78 10 26751

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 36 15 9 5 0 0 71 14 13274
2020 Health care practitioners 29 34 15 14 8 0 0 63 22 2321
2020 Federal regulators 37 35 13 9 5 0 0 73 15 4061
2020 Compliance, inspection and enforcement 28 37 15 11 8 0 0 66 19 17836
2020 Communications or public affairs 43 34 10 9 4 0 0 77 13 4960
2020 Access to information and privacy 44 32 13 7 5 0 0 76 11 1653
2020 Security 19 27 16 15 23 0 0 46 37 5221
2020 Science and technology 33 38 14 9 6 0 0 72 15 10610
2020 Library services 36 35 13 9 7 0 0 71 15 502
2020 Legal services 37 37 12 9 6 0 0 73 15 3637
2020 Administration and operations 39 35 12 9 5 0 0 74 14 28137
2020 Human resources 42 35 11 8 4 0 0 77 12 10383
2020 Financial management 41 37 11 7 3 0 0 78 11 7447
2020 Procurement 40 36 12 7 5 0 0 75 12 3455
2020 Real property 34 36 13 10 6 0 0 71 16 3595
2020 Materiel management 34 35 14 10 7 0 0 70 17 1655
2020 Information management 39 36 12 8 5 0 0 75 13 3734
2020 Information technology 40 37 12 7 4 0 0 77 11 12452
2020 Internal audit 40 38 11 8 4 0 0 78 12 1120
2020 Evaluation 40 36 11 8 5 0 0 76 12 1579
2020 Data sciences 41 36 11 8 4 0 0 77 12 2845
2020 Policy 42 36 10 8 4 0 0 78 12 10754
2020 Project management 39 37 11 8 5 0 0 76 13 8817
2020 Other services to the public 33 36 14 10 7 0 0 69 17 9689
2020 None of the above 30 35 14 11 8 0 0 66 20 16477
2019 Client contact centre 28 36 17 11 7 0 0 65 18 10990
2019 Health care practitioners 27 36 15 12 9 0 0 64 21 2141
2019 Federal regulators 33 35 14 11 7 0 0 68 18 4091
2019 Compliance, inspection and enforcement 24 37 16 12 10 0 0 61 23 16682
2019 Communications or public affairs 39 36 10 9 5 0 0 76 14 4967
2019 Access to information and privacy 39 32 14 9 6 0 0 71 15 1589
2019 Security 19 27 16 15 22 0 0 47 37 5233
2019 Science and technology 32 38 14 10 6 0 0 70 16 10941
2019 Library services 35 37 13 9 7 0 0 71 16 500
2019 Legal services 31 35 12 12 9 0 0 67 21 3211
2019 Administration and operations 36 35 13 9 6 0 0 71 16 26204
2019 Human resources 39 36 11 8 5 0 0 75 13 9823
2019 Financial management 36 38 13 7 5 0 0 75 12 7106
2019 Procurement 34 38 14 9 5 0 0 72 14 3134
2019 Real property 30 38 14 10 8 0 0 68 18 3373
2019 Materiel management 32 34 17 10 7 0 0 66 17 1718
2019 Information management 34 36 14 10 6 0 0 70 16 3830
2019 Information technology 36 37 13 8 5 0 0 73 14 11923
2019 Internal audit 34 39 15 8 5 0 0 73 12 1199
2019 Evaluation 32 38 14 10 5 0 0 70 15 1589
2019 Data sciences 39 37 11 8 5 0 0 76 13 2805
2019 Policy 40 36 10 9 5 0 0 76 14 9576
2019 Project management 34 37 12 10 6 0 0 72 16 7961
2019 Other services to the public 31 34 15 11 8 0 0 65 20 9229
2019 None of the above 29 34 15 12 10 0 0 64 21 16888
2018 Client contact centre 25 39 17 11 7 0 0 64 18 10003
2018 Health care practitioners 25 37 14 14 10 0 0 62 24 1977
2018 Federal regulators 28 38 14 11 9 0 0 66 20 4040
2018 Compliance, inspection and enforcement 22 36 16 14 12 0 0 58 26 16244
2018 Communications or public affairs 35 39 11 10 5 0 0 74 15 4492
2018 Access to information and privacy 33 37 14 9 7 0 0 70 16 1306
2018 Security 16 27 15 16 25 0 0 44 41 4465
2018 Science and technology 28 40 14 11 6 0 0 68 17 9776
2018 Library services 31 39 12 10 8 0 0 70 17 435
2018 Legal services 29 36 12 13 10 0 0 65 23 3191
2018 Administration and operations 33 37 13 10 7 0 0 70 17 23414
2018 Human resources 36 38 11 9 6 0 0 74 14 8414
2018 Financial management 33 40 13 9 5 0 0 73 14 6492
2018 Procurement 32 39 14 8 6 0 0 71 14 2719
2018 Real property 28 37 14 12 9 0 0 65 21 2794
2018 Materiel management 27 37 16 11 8 0 0 65 20 1473
2018 Information management 32 38 13 11 6 0 0 70 17 3477
2018 Information technology 32 39 14 9 6 0 0 71 15 10359
2018 Internal audit 34 37 14 9 6 0 0 71 14 1137
2018 Evaluation 32 39 12 10 6 0 0 72 16 1436
2018 Data sciences 35 40 12 8 5 0 0 75 13 2403
2018 Policy 37 37 11 10 6 0 0 74 15 8184
2018 Project management 31 39 13 10 6 0 0 71 16 6928
2018 Other services to the public 26 37 15 12 9 0 0 63 22 8237
2018 None of the above 25 36 15 12 11 0 0 62 23 14809
2017 Client contact centre 25 38 17 11 8 0 0 63 19 10104
2017 Health care practitioners 26 34 14 13 12 0 0 61 25 2136
2017 Federal regulators 28 37 12 12 10 0 0 66 22 4027
2017 Compliance, inspection and enforcement 19 35 17 14 14 0 0 55 29 16378
2017 Communications or public affairs 34 39 11 10 6 0 0 73 16 4246
2017 Access to information and privacy 36 36 13 8 7 0 0 72 15 1276
2017 Security 15 26 16 16 26 0 0 42 42 4917
2017 Science and technology 29 39 13 10 7 0 0 69 18 11112
2017 Library services 33 36 13 10 6 0 0 70 17 510
2017 Legal services 28 37 12 12 11 0 0 65 23 3450
2017 Administration and operations 31 37 13 10 8 0 0 68 18 25875
2017 Human resources 35 38 12 9 6 0 0 73 15 8321
2017 Financial management 32 40 13 9 6 0 0 72 15 6777
2017 Procurement 30 40 15 9 6 0 0 71 15 2789
2017 Real property 26 38 15 11 9 0 0 65 20 2946
2017 Materiel management 28 39 15 9 8 0 0 68 17 1526
2017 Information management 31 37 15 10 7 0 0 68 18 3682
2017 Information technology 29 39 14 9 8 0 0 68 17 11573
2017 Internal audit 34 38 14 8 6 0 0 72 14 973
2017 Evaluation 32 40 13 8 7 0 0 72 15 1331
2017 Data sciences 32 42 12 8 5 0 0 74 13 2212
2017 Policy 35 38 10 10 7 0 0 73 17 8110
2017 Project management 31 39 13 10 7 0 0 70 17 7141
2017 Other services to the public 27 35 15 12 10 0 0 62 23 8265
2017 None of the above 26 35 16 12 11 0 0 61 23 20991

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 30 9 3 2 0 0 87 4 13183
2020 Health care practitioners 57 32 8 2 1 0 0 89 4 2310
2020 Federal regulators 55 32 8 3 2 0 0 87 5 4039
2020 Compliance, inspection and enforcement 51 34 9 4 2 0 0 85 6 17738
2020 Communications or public affairs 53 33 9 4 1 0 0 86 6 4933
2020 Access to information and privacy 58 28 9 2 1 0 0 87 4 1642
2020 Security 42 32 12 6 7 0 0 74 13 5191
2020 Science and technology 54 34 8 3 1 0 0 88 4 10556
2020 Library services 57 32 7 2 1 0 0 90 3 495
2020 Legal services 56 33 8 2 1 0 0 89 3 3614
2020 Administration and operations 57 30 9 3 2 0 0 87 4 28006
2020 Human resources 56 32 8 3 1 0 0 88 4 10336
2020 Financial management 56 32 8 2 1 0 0 89 4 7419
2020 Procurement 58 31 8 2 1 0 0 89 3 3441
2020 Real property 57 31 8 3 1 0 0 88 4 3584
2020 Materiel management 59 29 9 2 1 0 0 88 3 1641
2020 Information management 56 31 9 3 2 0 0 87 4 3719
2020 Information technology 56 31 9 3 1 0 0 87 4 12385
2020 Internal audit 51 35 9 3 2 0 0 86 5 1111
2020 Evaluation 50 37 9 3 2 0 0 87 5 1580
2020 Data sciences 52 33 9 3 2 0 0 86 5 2817
2020 Policy 52 34 9 3 1 0 0 86 5 10688
2020 Project management 55 33 8 3 1 0 0 88 4 8790
2020 Other services to the public 57 30 9 2 1 0 0 87 4 9631
2020 None of the above 54 31 9 3 2 0 0 85 5 16385
2019 Client contact centre 50 34 11 4 2 0 0 84 6 10959
2019 Health care practitioners 55 33 8 3 1 0 0 88 4 2132
2019 Federal regulators 52 34 9 3 2 0 0 86 5 4072
2019 Compliance, inspection and enforcement 49 35 10 4 2 0 0 84 6 16580
2019 Communications or public affairs 51 34 9 4 2 0 0 85 6 4939
2019 Access to information and privacy 55 30 10 3 2 0 0 85 4 1578
2019 Security 41 34 13 4 7 0 0 76 11 5218
2019 Science and technology 55 33 8 2 1 0 0 88 4 10903
2019 Library services 56 32 8 2 2 0 0 88 4 494
2019 Legal services 54 34 8 2 2 0 0 89 4 3184
2019 Administration and operations 54 31 10 3 2 0 0 85 5 26087
2019 Human resources 54 33 9 3 2 0 0 87 4 9793
2019 Financial management 51 34 10 3 2 0 0 86 4 7086
2019 Procurement 54 33 8 3 2 0 0 87 4 3120
2019 Real property 53 34 8 3 2 0 0 87 5 3366
2019 Materiel management 59 28 10 1 1 0 0 87 3 1707
2019 Information management 51 33 11 3 2 0 0 84 5 3801
2019 Information technology 52 33 10 3 2 0 0 85 5 11870
2019 Internal audit 48 36 11 3 2 0 0 84 5 1183
2019 Evaluation 50 35 10 3 2 0 0 85 5 1584
2019 Data sciences 51 34 10 4 1 0 0 85 5 2796
2019 Policy 51 33 10 4 2 0 0 85 5 9534
2019 Project management 52 33 9 4 2 0 0 86 5 7923
2019 Other services to the public 56 30 9 3 2 0 0 86 5 9193
2019 None of the above 53 31 10 3 3 0 0 84 6 16823
2018 Client contact centre 48 36 10 3 2 0 0 84 5 9920
2018 Health care practitioners 55 33 7 4 1 0 0 88 5 1966
2018 Federal regulators 49 36 9 4 2 0 0 85 6 4010
2018 Compliance, inspection and enforcement 46 37 10 4 2 0 0 84 6 16156
2018 Communications or public affairs 49 36 10 4 2 0 0 85 6 4469
2018 Access to information and privacy 53 32 10 3 2 0 0 85 4 1301
2018 Security 40 36 12 6 6 0 0 76 12 4446
2018 Science and technology 53 35 8 2 1 0 0 89 4 9726
2018 Library services 53 35 9 2 1 0 0 88 3 434
2018 Legal services 51 36 8 3 1 0 0 88 4 3179
2018 Administration and operations 52 33 9 3 2 0 0 85 5 23293
2018 Human resources 52 35 9 3 2 0 0 87 4 8360
2018 Financial management 50 35 10 4 1 0 0 85 5 6461
2018 Procurement 53 34 8 3 1 0 0 88 4 2707
2018 Real property 52 34 9 3 2 0 0 86 4 2780
2018 Materiel management 54 33 9 3 2 0 0 87 4 1465
2018 Information management 51 33 11 3 2 0 0 84 5 3459
2018 Information technology 49 35 10 4 2 0 0 84 6 10318
2018 Internal audit 47 39 9 3 2 0 0 86 5 1136
2018 Evaluation 50 38 7 3 2 0 0 88 5 1433
2018 Data sciences 49 37 9 3 2 0 0 86 5 2389
2018 Policy 48 36 9 4 2 0 0 85 6 8137
2018 Project management 51 35 9 4 1 0 0 86 5 6898
2018 Other services to the public 55 32 9 3 2 0 0 87 5 8181
2018 None of the above 53 32 9 3 2 0 0 85 6 14739
2017 Client contact centre 49 37 9 3 2 0 0 86 4 10100
2017 Health care practitioners 57 32 7 3 1 0 0 89 4 2139
2017 Federal regulators 53 34 8 3 2 0 0 87 5 4017
2017 Compliance, inspection and enforcement 48 36 10 4 2 0 0 84 6 16350
2017 Communications or public affairs 50 37 8 3 1 0 0 87 5 4238
2017 Access to information and privacy 53 35 8 2 2 0 0 89 4 1275
2017 Security 42 36 12 6 5 0 0 78 10 4911
2017 Science and technology 56 34 7 2 1 0 0 90 3 11104
2017 Library services 60 31 5 3 1 0 0 91 4 511
2017 Legal services 55 34 6 3 1 0 0 89 4 3440
2017 Administration and operations 53 33 9 3 2 0 0 87 5 25856
2017 Human resources 52 36 8 3 1 0 0 88 4 8316
2017 Financial management 51 37 8 3 1 0 0 88 4 6770
2017 Procurement 53 36 8 2 1 0 0 89 3 2787
2017 Real property 55 33 8 3 1 0 0 88 4 2936
2017 Materiel management 58 31 7 2 1 0 0 89 4 1519
2017 Information management 51 34 10 3 2 0 0 85 5 3679
2017 Information technology 50 35 9 3 2 0 0 86 5 11545
2017 Internal audit 51 37 8 3 1 0 0 88 4 973
2017 Evaluation 53 35 8 2 1 0 0 88 4 1328
2017 Data sciences 50 37 9 3 1 0 0 87 4 2212
2017 Policy 49 36 8 4 2 0 0 86 5 8110
2017 Project management 52 36 8 3 1 0 0 88 4 7141
2017 Other services to the public 57 31 7 3 1 0 0 88 4 8254
2017 None of the above 54 32 9 3 2 0 0 86 5 20966
2014 Client contact centre 57 31 8 2 2 0 0 88 4 10910
2014 Health care practitioners 63 28 6 2 1 0 0 91 3 2484
2014 Federal regulators 58 30 7 4 2 0 0 87 6 4880
2014 Compliance, inspection and enforcement 56 31 9 3 2 0 0 87 5 19017
2014 Communications or public affairs 57 30 9 3 1 0 0 87 5 4583
2014 Access to information and privacy 65 25 7 2 1 0 0 91 3 1325
2014 Security 50 32 11 3 4 0 0 82 7 6367
2014 Science and technology 60 29 7 2 1 0 0 90 3 10892
2014 Library services 58 30 8 2 2 0 0 88 4 520
2014 Legal services 62 30 6 2 1 0 0 91 3 3614
2014 Administration and operations 61 28 8 2 1 0 0 89 4 29196
2014 Human resources 62 28 7 2 1 0 0 90 3 8775
2014 Financial management 60 30 7 2 1 0 0 90 3 7437
2014 Procurement 61 29 7 2 1 0 0 90 3 2957
2014 Real property 63 27 7 2 1 0 0 90 3 3466
2014 Materiel management 64 25 7 2 1 0 0 90 3 1934
2014 Information management 59 28 8 3 2 0 0 88 4 4628
2014 Information technology 58 29 8 3 2 0 0 87 4 13564
2014 Internal audit 56 31 10 2 2 0 0 87 3 1097
2014 Evaluation 55 33 8 3 1 0 0 88 4 1669
2014 Other services to the public 62 27 7 2 1 0 0 90 3 11736
2014 None of the above 59 28 8 2 2 0 0 88 4 26739

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 32 19 13 7 1 1 60 20 13248
2020 Health care practitioners 25 38 15 14 8 0 0 63 22 2316
2020 Federal regulators 36 39 11 8 5 0 0 75 13 4044
2020 Compliance, inspection and enforcement 27 38 15 13 8 0 0 64 20 17783
2020 Communications or public affairs 38 37 11 10 4 0 0 76 14 4942
2020 Access to information and privacy 39 35 13 8 4 0 1 74 13 1646
2020 Security 20 30 15 16 19 0 0 51 34 5209
2020 Science and technology 33 41 12 9 4 0 0 75 13 10576
2020 Library services 35 38 11 11 6 0 0 73 17 501
2020 Legal services 31 39 14 11 6 0 0 70 16 3626
2020 Administration and operations 37 36 13 9 5 0 0 73 14 28069
2020 Human resources 40 37 11 7 4 0 0 78 11 10352
2020 Financial management 40 38 11 6 3 0 0 79 10 7436
2020 Procurement 39 36 13 8 4 0 0 75 12 3434
2020 Real property 35 39 12 8 5 0 0 74 14 3586
2020 Materiel management 34 38 13 9 5 0 0 72 15 1646
2020 Information management 38 37 12 8 5 0 0 76 12 3726
2020 Information technology 41 37 11 7 3 0 0 78 11 12420
2020 Internal audit 38 39 12 8 3 0 0 78 10 1121
2020 Evaluation 34 39 14 9 4 0 0 73 13 1581
2020 Data sciences 40 38 11 8 3 0 0 78 11 2837
2020 Policy 38 40 10 8 3 0 0 78 11 10724
2020 Project management 40 39 10 7 4 0 0 79 11 8803
2020 Other services to the public 28 36 15 12 7 0 1 65 19 9657
2020 None of the above 29 36 15 12 8 0 0 65 20 16419
2019 Client contact centre 24 33 19 14 10 0 1 57 24 10956
2019 Health care practitioners 24 37 14 15 9 0 0 62 24 2138
2019 Federal regulators 30 39 12 11 6 0 0 70 18 4094
2019 Compliance, inspection and enforcement 23 37 15 14 10 0 0 61 24 16643
2019 Communications or public affairs 36 38 11 11 5 0 0 74 15 4957
2019 Access to information and privacy 36 34 15 8 6 0 0 71 14 1591
2019 Security 20 30 15 16 20 0 0 49 36 5226
2019 Science and technology 32 40 13 10 5 0 0 72 15 10918
2019 Library services 31 40 10 12 8 0 0 70 20 502
2019 Legal services 27 35 15 16 8 0 0 62 24 3197
2019 Administration and operations 33 36 14 10 6 0 0 70 16 26138
2019 Human resources 37 37 12 8 5 0 0 75 13 9784
2019 Financial management 36 39 12 9 4 0 0 75 13 7100
2019 Procurement 33 39 15 8 5 0 0 72 13 3118
2019 Real property 31 39 14 10 6 0 0 70 16 3364
2019 Materiel management 33 36 14 10 7 0 0 70 16 1712
2019 Information management 34 38 13 9 5 0 0 73 14 3815
2019 Information technology 36 39 12 8 4 0 0 76 12 11886
2019 Internal audit 33 38 13 10 5 0 0 72 15 1189
2019 Evaluation 28 41 13 11 5 0 0 70 17 1586
2019 Data sciences 37 37 11 9 5 0 0 75 14 2801
2019 Policy 37 39 10 9 5 0 0 76 14 9541
2019 Project management 34 40 11 9 5 0 0 75 14 7950
2019 Other services to the public 27 36 15 13 9 0 0 63 22 9209
2019 None of the above 27 36 15 12 9 0 0 63 21 16832
2018 Client contact centre 20 33 20 15 11 0 1 53 26 9986
2018 Health care practitioners 21 39 14 14 11 0 0 61 25 1982
2018 Federal regulators 27 40 14 11 7 0 0 68 18 4023
2018 Compliance, inspection and enforcement 20 36 16 15 12 0 0 57 28 16234
2018 Communications or public affairs 32 39 12 11 5 0 0 72 17 4484
2018 Access to information and privacy 31 36 16 10 6 0 0 67 16 1303
2018 Security 17 29 13 18 22 0 0 47 40 4458
2018 Science and technology 28 42 13 11 6 0 0 70 16 9727
2018 Library services 28 40 13 10 8 0 0 68 18 436
2018 Legal services 23 37 14 15 9 0 0 61 24 3189
2018 Administration and operations 30 38 13 11 7 0 0 68 18 23377
2018 Human resources 34 38 12 10 5 0 0 73 15 8394
2018 Financial management 31 41 13 9 5 0 0 73 14 6468
2018 Procurement 30 42 13 10 5 0 0 72 15 2712
2018 Real property 29 38 13 11 9 0 0 67 20 2789
2018 Materiel management 28 39 14 11 8 0 0 67 19 1471
2018 Information management 31 38 15 10 6 0 0 69 16 3469
2018 Information technology 32 40 14 9 5 0 0 72 14 10351
2018 Internal audit 33 36 14 10 6 0 0 70 16 1132
2018 Evaluation 30 40 13 11 6 0 0 70 17 1439
2018 Data sciences 34 40 12 9 6 0 0 74 14 2394
2018 Policy 34 40 11 10 5 0 0 74 15 8159
2018 Project management 33 41 12 9 5 0 0 74 14 6929
2018 Other services to the public 24 36 15 14 11 0 0 60 25 8211
2018 None of the above 24 36 15 13 11 0 0 61 24 14800
2017 Client contact centre 20 35 18 15 10 0 1 56 26 10078
2017 Health care practitioners 24 38 13 14 11 0 0 62 25 2139
2017 Federal regulators 30 41 11 11 7 0 0 71 19 4013
2017 Compliance, inspection and enforcement 20 37 14 16 12 0 0 57 29 16336
2017 Communications or public affairs 34 40 11 10 5 0 0 74 15 4240
2017 Access to information and privacy 34 38 11 9 6 0 1 73 16 1274
2017 Security 17 31 14 18 20 0 0 48 38 4898
2017 Science and technology 31 43 11 10 5 0 0 74 15 11090
2017 Library services 31 44 9 9 5 1 0 76 14 511
2017 Legal services 24 39 13 14 9 0 0 64 23 3437
2017 Administration and operations 31 39 13 11 6 0 0 70 18 25809
2017 Human resources 33 41 11 9 5 0 0 75 14 8312
2017 Financial management 33 42 11 9 5 0 0 75 14 6763
2017 Procurement 32 42 12 8 5 0 0 75 13 2787
2017 Real property 30 41 12 10 6 0 0 71 17 2934
2017 Materiel management 33 41 11 8 7 0 0 74 15 1513
2017 Information management 31 41 12 10 5 0 0 73 15 3677
2017 Information technology 32 41 12 9 5 0 0 73 15 11538
2017 Internal audit 35 37 12 11 5 0 0 72 16 972
2017 Evaluation 31 41 13 10 5 0 0 72 15 1326
2017 Data sciences 34 42 11 9 4 0 1 76 13 2212
2017 Policy 35 41 10 9 5 0 0 76 14 8106
2017 Project management 34 42 11 9 5 0 0 75 14 7135
2017 Other services to the public 25 37 13 14 10 0 0 62 24 8249
2017 None of the above 26 38 14 12 9 0 1 64 22 20942
2014 Client contact centre 15 35 19 17 13 0 1 51 31 10913
2014 Health care practitioners 16 38 12 19 16 0 0 54 34 2486
2014 Federal regulators 23 43 12 14 8 0 0 66 22 4884
2014 Compliance, inspection and enforcement 16 38 14 17 15 0 0 54 32 19031
2014 Communications or public affairs 26 43 11 13 7 0 1 69 20 4590
2014 Access to information and privacy 27 43 14 9 6 0 1 70 16 1325
2014 Security 13 32 16 21 18 0 0 45 39 6369
2014 Science and technology 21 44 13 13 8 0 0 66 21 10892
2014 Library services 23 42 10 13 11 0 1 65 25 521
2014 Legal services 18 39 14 18 11 0 0 57 29 3617
2014 Administration and operations 24 41 13 12 8 0 0 66 21 29207
2014 Human resources 26 41 12 12 7 0 0 68 20 8775
2014 Financial management 27 43 13 11 6 0 0 70 17 7442
2014 Procurement 23 45 13 12 7 0 0 68 20 2957
2014 Real property 24 43 14 12 7 0 0 67 19 3467
2014 Materiel management 25 42 11 12 9 0 0 67 22 1940
2014 Information management 25 42 13 12 7 0 0 67 19 4632
2014 Information technology 24 42 14 12 8 0 0 66 20 13573
2014 Internal audit 28 40 13 12 6 0 0 69 19 1096
2014 Evaluation 23 42 13 13 9 0 0 66 22 1670
2014 Other services to the public 20 39 14 15 12 0 0 59 27 11738
2014 None of the above 21 39 14 14 10 0 0 61 25 26766

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 31 20 11 6 1 1 62 18 13273
2020 Health care practitioners 29 34 18 12 7 0 0 63 19 2322
2020 Federal regulators 37 34 15 8 5 0 0 72 13 4063
2020 Compliance, inspection and enforcement 29 35 18 11 7 0 0 64 19 17851
2020 Communications or public affairs 44 33 11 7 4 0 0 77 11 4963
2020 Access to information and privacy 42 31 14 8 4 1 1 74 12 1650
2020 Security 23 26 17 14 19 0 0 50 33 5224
2020 Science and technology 40 35 13 8 4 0 0 75 12 10614
2020 Library services 37 38 12 8 5 0 0 74 13 502
2020 Legal services 34 36 16 9 4 0 0 71 14 3636
2020 Administration and operations 42 32 14 7 4 0 0 74 12 28151
2020 Human resources 46 33 12 6 3 0 0 79 9 10390
2020 Financial management 45 35 12 5 3 0 0 80 8 7455
2020 Procurement 42 33 14 6 4 0 0 76 10 3447
2020 Real property 40 34 13 7 5 0 0 74 12 3593
2020 Materiel management 38 34 15 7 6 0 0 72 13 1652
2020 Information management 43 32 13 6 5 0 0 76 11 3738
2020 Information technology 43 35 13 6 4 0 0 78 9 12461
2020 Internal audit 41 35 14 6 3 0 1 76 10 1123
2020 Evaluation 35 38 13 8 5 0 0 74 13 1580
2020 Data sciences 48 33 10 6 3 0 0 81 9 2842
2020 Policy 41 36 12 8 4 0 0 77 11 10764
2020 Project management 44 34 11 7 4 0 0 78 11 8830
2020 Other services to the public 32 33 18 10 7 0 1 66 17 9691
2020 None of the above 33 33 16 10 7 0 0 66 17 16487
2019 Client contact centre 27 31 20 12 9 0 1 59 21 10999
2019 Health care practitioners 28 34 16 12 9 0 0 63 21 2144
2019 Federal regulators 32 34 15 10 7 0 0 67 18 4097
2019 Compliance, inspection and enforcement 25 34 18 12 10 0 0 59 22 16697
2019 Communications or public affairs 42 34 12 8 4 0 0 76 12 4967
2019 Access to information and privacy 38 33 16 7 4 0 1 72 12 1589
2019 Security 22 27 18 14 20 0 0 48 34 5234
2019 Science and technology 37 35 14 9 5 0 0 72 14 10939
2019 Library services 34 36 12 11 6 0 0 70 18 500
2019 Legal services 30 34 17 11 7 0 0 64 19 3216
2019 Administration and operations 39 33 14 8 5 0 0 72 14 26206
2019 Human resources 42 34 12 7 4 0 0 77 11 9816
2019 Financial management 40 35 13 7 4 0 0 76 11 7117
2019 Procurement 37 36 14 7 5 0 0 73 12 3133
2019 Real property 35 36 15 8 6 0 0 71 14 3379
2019 Materiel management 35 35 16 8 5 0 0 70 14 1712
2019 Information management 39 33 15 7 5 0 0 73 12 3829
2019 Information technology 39 36 13 7 5 0 0 75 11 11933
2019 Internal audit 35 36 16 9 4 0 0 71 13 1198
2019 Evaluation 31 36 18 9 6 0 0 67 15 1588
2019 Data sciences 45 31 12 7 5 0 0 77 12 2807
2019 Policy 39 35 12 9 5 0 0 74 14 9586
2019 Project management 39 34 13 9 5 0 0 74 13 7962
2019 Other services to the public 31 32 18 11 8 0 0 63 19 9225
2019 None of the above 31 33 17 10 8 0 0 64 19 16900
2018 Client contact centre 23 32 20 14 10 0 1 56 24 9951
2018 Health care practitioners 27 34 16 13 10 0 0 61 23 1975
2018 Federal regulators 29 35 16 12 8 0 0 65 20 4019
2018 Compliance, inspection and enforcement 22 33 19 14 12 0 0 55 26 16175
2018 Communications or public affairs 38 34 13 9 5 0 0 72 15 4479
2018 Access to information and privacy 34 34 17 9 6 0 0 69 15 1303
2018 Security 19 26 16 16 23 0 0 45 38 4445
2018 Science and technology 35 36 14 9 5 0 0 71 15 9725
2018 Library services 33 36 16 9 6 0 0 69 15 436
2018 Legal services 28 36 16 12 8 0 0 64 20 3180
2018 Administration and operations 36 34 14 9 6 0 0 70 15 23348
2018 Human resources 40 36 12 7 4 0 0 76 12 8372
2018 Financial management 37 37 15 7 4 0 0 74 12 6476
2018 Procurement 34 36 16 8 6 0 0 70 14 2703
2018 Real property 32 35 15 9 8 0 0 67 18 2776
2018 Materiel management 32 33 16 11 8 0 0 66 19 1470
2018 Information management 36 34 15 9 6 0 0 70 15 3459
2018 Information technology 35 36 15 8 6 0 0 72 14 10306
2018 Internal audit 34 35 15 8 6 0 0 70 15 1128
2018 Evaluation 33 35 16 11 5 0 0 68 16 1430
2018 Data sciences 42 34 12 8 5 0 0 76 13 2400
2018 Policy 36 36 13 9 5 0 0 73 14 8143
2018 Project management 37 35 14 9 5 0 0 72 14 6908
2018 Other services to the public 28 33 18 12 9 0 0 61 21 8214
2018 None of the above 28 33 18 11 10 0 0 62 21 14757
2017 Client contact centre 24 33 20 13 9 0 1 58 22 10092
2017 Health care practitioners 28 33 16 13 10 0 0 62 22 2140
2017 Federal regulators 30 35 15 12 8 0 0 66 20 4013
2017 Compliance, inspection and enforcement 22 33 18 15 12 0 0 55 27 16336
2017 Communications or public affairs 39 35 12 9 4 0 0 75 13 4241
2017 Access to information and privacy 37 35 13 9 5 0 1 73 14 1275
2017 Security 18 27 17 17 21 0 0 45 38 4903
2017 Science and technology 37 36 13 9 5 0 0 73 14 11099
2017 Library services 34 41 11 8 6 0 0 75 13 511
2017 Legal services 28 36 17 12 7 1 0 64 19 3441
2017 Administration and operations 36 35 14 9 6 0 0 71 15 25835
2017 Human resources 40 36 12 8 4 0 0 76 12 8319
2017 Financial management 38 37 13 8 5 0 0 75 12 6761
2017 Procurement 35 38 13 8 4 0 0 74 13 2785
2017 Real property 33 37 15 9 6 0 0 70 16 2936
2017 Materiel management 35 36 14 8 6 0 0 72 14 1515
2017 Information management 36 37 14 7 5 0 0 74 12 3677
2017 Information technology 35 36 14 9 5 0 0 71 15 11542
2017 Internal audit 35 34 16 10 5 0 0 69 15 971
2017 Evaluation 34 37 14 10 5 0 0 71 15 1326
2017 Data sciences 42 34 11 8 5 0 0 77 12 2209
2017 Policy 37 35 12 10 6 0 0 72 15 8103
2017 Project management 38 36 12 10 5 0 0 73 15 7135
2017 Other services to the public 28 34 16 12 9 0 1 63 21 8245
2017 None of the above 30 34 16 11 8 0 0 64 20 20956
2014 Client contact centre 20 34 21 14 10 0 1 54 25 10913
2014 Health care practitioners 22 35 16 15 12 0 0 57 27 2488
2014 Federal regulators 27 37 14 12 9 0 0 64 21 4880
2014 Compliance, inspection and enforcement 20 34 17 16 13 0 0 54 29 19027
2014 Communications or public affairs 34 36 13 11 6 0 0 70 17 4590
2014 Access to information and privacy 33 37 15 9 5 0 0 71 14 1327
2014 Security 17 29 19 18 17 0 0 46 35 6368
2014 Science and technology 31 37 14 11 7 0 0 68 18 10893
2014 Library services 29 37 14 11 8 0 0 67 19 521
2014 Legal services 24 37 17 14 8 0 0 61 22 3613
2014 Administration and operations 32 36 14 10 7 0 0 69 17 29207
2014 Human resources 34 37 13 9 6 0 0 72 15 8772
2014 Financial management 33 39 14 8 5 0 0 72 14 7440
2014 Procurement 29 39 16 10 6 0 0 68 16 2958
2014 Real property 28 39 14 11 7 0 0 67 18 3469
2014 Materiel management 31 37 15 10 7 0 0 68 17 1940
2014 Information management 32 37 15 10 6 0 0 69 16 4633
2014 Information technology 30 37 15 10 7 0 0 67 17 13572
2014 Internal audit 31 34 16 11 7 0 0 66 18 1097
2014 Evaluation 28 36 15 13 7 0 0 64 20 1669
2014 Other services to the public 25 34 17 13 10 0 0 60 23 11740
2014 None of the above 26 35 16 12 9 0 0 62 22 26761

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 40 11 7 3 0 0 79 10 13190
2020 Health care practitioners 29 38 14 14 5 0 0 67 19 2304
2020 Federal regulators 35 40 12 9 4 0 0 75 13 4030
2020 Compliance, inspection and enforcement 29 43 14 9 4 0 0 72 13 17709
2020 Communications or public affairs 40 40 10 7 3 0 0 80 10 4950
2020 Access to information and privacy 43 37 10 7 3 1 0 80 10 1635
2020 Security 21 30 19 16 14 0 0 51 30 5184
2020 Science and technology 29 44 14 9 3 1 1 74 12 10580
2020 Library services 36 40 13 8 2 0 0 77 11 500
2020 Legal services 32 43 11 10 4 0 0 75 14 3624
2020 Administration and operations 40 39 11 7 3 0 0 79 10 27932
2020 Human resources 43 37 9 7 3 0 0 81 10 10320
2020 Financial management 42 40 10 6 2 0 0 82 8 7412
2020 Procurement 40 39 11 7 3 0 0 79 10 3426
2020 Real property 33 40 13 9 4 0 0 73 13 3564
2020 Materiel management 35 38 13 9 4 0 0 74 13 1645
2020 Information management 40 39 11 6 3 0 0 80 9 3715
2020 Information technology 39 39 11 7 3 0 0 79 9 12412
2020 Internal audit 42 41 9 5 2 0 0 84 7 1111
2020 Evaluation 37 40 13 7 3 1 1 78 9 1579
2020 Data sciences 37 41 11 7 3 1 0 78 10 2846
2020 Policy 36 41 10 8 3 0 1 79 11 10705
2020 Project management 37 40 12 7 3 0 0 78 10 8782
2020 Other services to the public 35 40 13 9 4 0 0 75 12 9646
2020 None of the above 31 39 15 9 5 0 0 70 14 16372
2019 Client contact centre 33 42 13 8 4 0 0 75 12 10889
2019 Health care practitioners 27 39 14 12 7 0 0 66 19 2120
2019 Federal regulators 31 40 13 11 5 0 0 71 16 4041
2019 Compliance, inspection and enforcement 26 42 15 11 6 0 0 68 17 16464
2019 Communications or public affairs 38 40 11 8 3 0 0 79 11 4930
2019 Access to information and privacy 42 36 11 8 3 0 0 78 11 1572
2019 Security 20 31 20 16 13 0 0 51 30 5174
2019 Science and technology 29 41 15 10 4 1 1 71 14 10859
2019 Library services 34 38 10 14 3 0 0 72 18 500
2019 Legal services 28 41 13 12 6 0 0 69 18 3164
2019 Administration and operations 37 39 12 8 4 0 0 76 12 25858
2019 Human resources 39 39 10 8 4 0 0 79 12 9737
2019 Financial management 39 41 10 7 3 0 0 80 10 7030
2019 Procurement 34 42 12 8 3 0 0 76 11 3096
2019 Real property 29 40 15 10 6 0 0 69 16 3343
2019 Materiel management 31 40 15 10 4 0 0 72 13 1695
2019 Information management 37 39 13 8 3 0 0 76 11 3774
2019 Information technology 35 39 13 8 4 0 0 75 12 11802
2019 Internal audit 35 43 13 6 2 0 0 78 8 1183
2019 Evaluation 31 43 13 9 3 0 1 75 12 1577
2019 Data sciences 35 40 13 7 3 1 1 77 10 2791
2019 Policy 36 40 11 8 3 0 1 77 12 9498
2019 Project management 32 41 13 10 4 0 0 73 14 7839
2019 Other services to the public 33 38 14 9 5 0 0 71 15 9147
2019 None of the above 30 38 15 10 6 0 0 68 16 16686
2018 Client contact centre 29 41 15 10 6 0 0 70 15 9980
2018 Health care practitioners 25 36 15 14 9 0 0 61 23 1985
2018 Federal regulators 28 37 16 11 7 0 0 66 18 4030
2018 Compliance, inspection and enforcement 23 36 18 13 9 0 0 60 22 16213
2018 Communications or public affairs 34 38 13 10 4 0 0 73 14 4489
2018 Access to information and privacy 37 36 13 10 4 0 0 73 15 1303
2018 Security 18 27 18 17 20 0 0 45 37 4454
2018 Science and technology 26 38 17 12 5 0 1 65 18 9746
2018 Library services 30 39 15 11 5 0 0 69 16 433
2018 Legal services 27 37 14 14 9 0 0 63 23 3186
2018 Administration and operations 34 36 14 9 5 0 0 71 15 23387
2018 Human resources 37 37 12 10 4 0 0 74 14 8397
2018 Financial management 35 39 13 8 4 0 0 74 12 6470
2018 Procurement 33 38 14 9 5 0 0 72 14 2716
2018 Real property 28 33 17 12 9 0 0 62 21 2789
2018 Materiel management 30 35 17 11 7 0 0 66 17 1470
2018 Information management 34 37 15 8 5 0 0 71 14 3471
2018 Information technology 31 38 16 9 6 0 0 69 15 10345
2018 Internal audit 35 39 13 8 4 0 1 75 12 1133
2018 Evaluation 32 37 14 10 5 0 1 70 15 1437
2018 Data sciences 35 37 14 9 5 0 1 72 14 2400
2018 Policy 32 37 13 10 5 0 1 71 15 8164
2018 Project management 30 39 15 11 5 0 0 70 15 6917
2018 Other services to the public 29 36 15 11 7 0 0 66 19 8218
2018 None of the above 27 35 17 12 9 0 0 62 21 14784
2017 Client contact centre 30 40 15 9 5 0 0 71 14 10083
2017 Health care practitioners 27 36 15 13 9 0 0 63 22 2139
2017 Federal regulators 30 37 14 11 7 0 0 67 19 4014
2017 Compliance, inspection and enforcement 23 38 17 14 8 0 0 61 22 16340
2017 Communications or public affairs 37 38 11 9 4 0 0 76 13 4235
2017 Access to information and privacy 40 36 12 6 5 0 0 77 11 1275
2017 Security 17 29 19 17 17 0 0 47 34 4908
2017 Science and technology 30 39 15 10 5 0 1 69 16 11096
2017 Library services 36 39 10 10 5 0 1 76 14 511
2017 Legal services 27 39 14 12 7 0 0 66 19 3438
2017 Administration and operations 35 38 13 9 5 0 0 73 14 25840
2017 Human resources 38 37 11 9 4 0 0 75 14 8305
2017 Financial management 36 39 12 8 4 0 0 76 12 6766
2017 Procurement 35 40 12 8 4 0 0 76 12 2787
2017 Real property 29 38 15 11 7 0 0 67 18 2933
2017 Materiel management 33 38 15 8 6 0 0 71 14 1516
2017 Information management 35 39 13 8 4 0 0 74 13 3677
2017 Information technology 33 38 14 9 6 0 0 71 15 11547
2017 Internal audit 35 41 13 7 4 0 0 76 11 971
2017 Evaluation 35 39 12 9 4 0 0 74 13 1324
2017 Data sciences 35 39 13 8 4 0 1 75 12 2205
2017 Policy 34 38 12 10 5 1 1 73 14 8108
2017 Project management 33 38 13 11 5 0 0 71 16 7138
2017 Other services to the public 32 37 13 11 7 0 0 69 18 8254
2017 None of the above 29 37 15 11 7 0 0 66 19 20946
2014 Client contact centre 26 42 16 10 6 0 0 68 16 10907
2014 Health care practitioners 23 36 15 16 11 0 0 59 26 2488
2014 Federal regulators 27 38 15 13 7 1 0 65 19 4885
2014 Compliance, inspection and enforcement 22 38 17 14 9 0 0 61 23 19023
2014 Communications or public affairs 35 38 12 10 4 0 0 73 14 4586
2014 Access to information and privacy 36 38 13 8 4 0 0 74 13 1324
2014 Security 16 30 22 17 14 0 0 47 31 6366
2014 Science and technology 24 39 17 12 7 1 1 64 19 10889
2014 Library services 31 33 15 12 7 1 1 65 20 520
2014 Legal services 26 38 16 13 7 0 0 64 20 3614
2014 Administration and operations 32 38 14 10 6 0 0 71 15 29210
2014 Human resources 35 38 12 10 5 0 0 73 15 8775
2014 Financial management 33 40 13 9 5 0 0 74 13 7437
2014 Procurement 29 40 15 10 5 0 0 70 15 2953
2014 Real property 26 37 16 13 7 0 0 64 20 3467
2014 Materiel management 28 36 16 12 6 0 0 65 19 1940
2014 Information management 32 38 14 10 6 0 0 70 15 4630
2014 Information technology 29 38 16 10 6 0 0 67 17 13573
2014 Internal audit 31 43 14 7 5 0 0 74 12 1096
2014 Evaluation 27 40 15 10 6 1 0 68 16 1669
2014 Other services to the public 27 39 15 11 8 0 0 66 19 11735
2014 None of the above 26 37 17 11 8 0 1 64 19 26757

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 35 9 5 2 0 0 83 7 13303
2020 Health care practitioners 44 38 11 5 2 0 0 83 7 2320
2020 Federal regulators 46 37 9 5 2 0 0 83 7 4068
2020 Compliance, inspection and enforcement 42 39 11 5 3 0 0 81 8 17858
2020 Communications or public affairs 48 36 9 6 2 0 0 84 8 4972
2020 Access to information and privacy 51 33 10 4 2 0 0 84 6 1647
2020 Security 33 36 15 9 7 0 0 69 16 5237
2020 Science and technology 47 38 9 4 1 0 0 85 6 10628
2020 Library services 51 35 10 3 2 0 0 86 4 502
2020 Legal services 46 39 9 5 1 0 0 85 7 3640
2020 Administration and operations 48 36 9 5 2 0 0 84 7 28168
2020 Human resources 49 35 9 5 2 0 0 85 7 10410
2020 Financial management 49 36 9 4 2 0 0 85 6 7465
2020 Procurement 48 37 9 4 2 0 0 86 5 3455
2020 Real property 47 36 10 5 2 0 0 83 7 3593
2020 Materiel management 49 35 10 4 2 0 0 84 6 1654
2020 Information management 49 34 9 5 2 0 0 84 7 3742
2020 Information technology 47 36 10 5 2 0 0 83 7 12486
2020 Internal audit 46 39 9 5 2 0 0 85 7 1123
2020 Evaluation 46 39 9 5 2 0 0 85 6 1583
2020 Data sciences 46 38 8 5 2 0 0 84 8 2851
2020 Policy 45 38 9 6 2 0 0 83 8 10768
2020 Project management 46 37 9 5 2 0 0 83 7 8835
2020 Other services to the public 49 35 9 5 2 0 0 84 7 9706
2020 None of the above 45 36 10 5 3 0 0 81 8 16509
2019 Client contact centre 40 39 12 5 4 0 0 79 9 11017
2019 Health care practitioners 43 39 10 5 2 0 0 82 8 2140
2019 Federal regulators 42 40 10 6 2 0 0 82 8 4106
2019 Compliance, inspection and enforcement 39 41 12 6 3 0 0 79 9 16693
2019 Communications or public affairs 46 37 9 5 2 0 0 84 7 4978
2019 Access to information and privacy 48 36 9 5 2 0 0 83 7 1591
2019 Security 33 38 15 7 7 0 0 71 14 5254
2019 Science and technology 46 39 9 4 2 0 0 85 6 10973
2019 Library services 45 37 10 3 4 0 0 82 8 502
2019 Legal services 44 40 9 5 2 0 0 83 8 3220
2019 Administration and operations 46 36 10 5 3 0 0 82 8 26240
2019 Human resources 46 37 9 5 2 0 0 84 7 9839
2019 Financial management 44 40 10 4 2 0 0 84 7 7123
2019 Procurement 45 39 9 4 3 0 0 84 7 3137
2019 Real property 44 38 10 5 3 0 0 82 8 3384
2019 Materiel management 45 38 11 4 2 0 0 83 6 1718
2019 Information management 43 37 11 5 3 0 0 81 8 3840
2019 Information technology 43 38 11 5 3 0 0 81 8 11961
2019 Internal audit 40 43 11 5 2 0 0 83 7 1202
2019 Evaluation 42 40 11 5 2 0 0 83 7 1596
2019 Data sciences 46 38 9 5 2 0 0 84 7 2813
2019 Policy 45 37 9 6 3 0 0 82 9 9616
2019 Project management 42 39 11 6 3 0 0 81 9 7992
2019 Other services to the public 47 35 10 5 3 0 0 82 8 9243
2019 None of the above 44 36 11 5 4 0 0 80 9 16927
2018 Client contact centre 38 40 12 6 4 0 0 78 10 10013
2018 Health care practitioners 42 39 10 6 2 0 0 81 8 1978
2018 Federal regulators 38 41 11 6 3 0 0 80 9 4041
2018 Compliance, inspection and enforcement 35 43 12 7 4 0 0 77 10 16270
2018 Communications or public affairs 42 39 10 6 2 0 0 82 8 4497
2018 Access to information and privacy 45 35 12 5 3 0 0 81 7 1309
2018 Security 30 38 16 9 7 0 0 68 16 4466
2018 Science and technology 43 41 9 4 2 0 0 84 6 9774
2018 Library services 41 39 12 5 3 0 0 80 8 435
2018 Legal services 40 40 11 5 3 0 0 80 8 3193
2018 Administration and operations 42 38 11 6 3 0 0 80 9 23438
2018 Human resources 43 40 9 5 3 0 0 83 8 8421
2018 Financial management 41 40 11 5 3 0 0 81 8 6497
2018 Procurement 43 39 11 4 3 0 0 83 6 2726
2018 Real property 41 37 12 6 3 0 0 79 9 2790
2018 Materiel management 41 41 10 5 3 0 0 82 8 1473
2018 Information management 41 39 12 6 3 0 0 80 9 3478
2018 Information technology 39 40 11 6 3 0 0 79 9 10379
2018 Internal audit 39 42 11 5 3 0 0 81 8 1137
2018 Evaluation 42 42 8 5 3 0 0 84 8 1437
2018 Data sciences 42 39 10 6 2 0 0 82 8 2408
2018 Policy 40 39 10 7 3 0 0 80 10 8186
2018 Project management 40 40 12 6 2 0 0 80 8 6943
2018 Other services to the public 44 36 11 5 3 0 0 81 8 8250
2018 None of the above 41 37 11 6 4 0 0 79 10 14834
2017 Client contact centre 37 41 12 5 4 0 0 79 9 10084
2017 Health care practitioners 43 39 9 5 3 0 0 82 8 2135
2017 Federal regulators 40 40 10 6 3 0 0 81 9 4007
2017 Compliance, inspection and enforcement 34 42 13 7 4 0 0 76 11 16317
2017 Communications or public affairs 43 40 9 5 2 0 0 83 8 4231
2017 Access to information and privacy 45 38 9 5 3 0 0 83 8 1278
2017 Security 30 40 15 8 7 0 0 70 15 4899
2017 Science and technology 45 40 9 5 2 0 0 85 7 11096
2017 Library services 49 37 8 4 2 0 0 85 7 510
2017 Legal services 41 40 9 6 3 0 0 81 9 3431
2017 Administration and operations 41 39 11 6 3 0 0 80 9 25808
2017 Human resources 43 40 10 5 3 0 0 83 8 8302
2017 Financial management 41 41 11 5 3 0 0 82 8 6753
2017 Procurement 41 43 10 4 2 0 0 84 6 2783
2017 Real property 42 39 11 5 3 0 0 81 8 2933
2017 Materiel management 45 38 10 4 3 0 0 83 7 1516
2017 Information management 39 40 11 6 4 0 0 79 9 3677
2017 Information technology 39 40 11 6 4 0 0 79 10 11538
2017 Internal audit 41 41 10 6 3 0 0 82 8 969
2017 Evaluation 44 38 10 5 2 0 0 83 7 1326
2017 Data sciences 42 41 9 4 3 0 0 84 7 2206
2017 Policy 41 39 10 7 3 0 0 80 10 8102
2017 Project management 40 40 10 6 3 0 0 81 9 7134
2017 Other services to the public 44 36 10 6 3 0 0 81 9 8245
2017 None of the above 42 38 11 5 4 0 0 79 9 20922
2014 Client contact centre 36 42 12 5 4 0 0 79 9 10902
2014 Health care practitioners 41 40 10 5 3 0 0 82 8 2482
2014 Federal regulators 40 40 11 7 3 0 0 80 10 4885
2014 Compliance, inspection and enforcement 36 42 12 6 4 0 0 78 10 19026
2014 Communications or public affairs 42 39 10 6 3 0 0 81 9 4590
2014 Access to information and privacy 47 36 9 4 3 0 0 83 8 1325
2014 Security 33 43 13 6 5 0 0 76 11 6359
2014 Science and technology 41 41 10 5 2 0 0 83 8 10886
2014 Library services 43 35 9 9 2 1 0 79 12 520
2014 Legal services 40 41 10 6 3 0 0 81 9 3615
2014 Administration and operations 40 39 11 6 4 0 0 79 10 29196
2014 Human resources 42 39 10 6 3 0 0 81 9 8767
2014 Financial management 40 41 11 5 3 0 0 81 8 7434
2014 Procurement 39 42 10 6 3 0 0 81 9 2956
2014 Real property 40 41 11 6 3 0 0 81 8 3463
2014 Materiel management 44 38 9 5 3 0 0 82 8 1939
2014 Information management 40 38 11 6 4 0 0 78 11 4627
2014 Information technology 37 40 12 7 4 0 0 78 10 13573
2014 Internal audit 38 42 11 7 3 0 0 80 9 1097
2014 Evaluation 38 40 12 6 4 0 0 79 9 1669
2014 Other services to the public 43 38 11 5 3 0 0 81 8 11733
2014 None of the above 40 38 12 6 4 0 0 78 10 26745

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 28 11 3 2 1 2 83 6 13236
2020 Health care practitioners 33 30 19 10 8 0 0 64 18 2308
2020 Federal regulators 29 34 20 9 7 0 0 63 17 4045
2020 Compliance, inspection and enforcement 39 35 16 6 3 0 1 75 9 17756
2020 Communications or public affairs 35 32 18 9 5 0 1 68 14 4955
2020 Access to information and privacy 41 29 14 8 5 1 1 71 14 1645
2020 Security 36 35 18 6 4 0 2 72 10 5205
2020 Science and technology 30 36 18 10 5 0 1 67 15 10583
2020 Library services 46 32 13 6 2 0 1 78 8 498
2020 Legal services 23 31 21 14 11 0 0 54 25 3626
2020 Administration and operations 40 31 16 8 5 0 0 71 12 28022
2020 Human resources 35 30 18 10 7 0 0 65 17 10352
2020 Financial management 39 34 16 7 4 0 0 73 12 7434
2020 Procurement 34 33 18 9 6 0 0 67 15 3444
2020 Real property 35 34 17 8 6 0 0 69 14 3589
2020 Materiel management 41 33 16 7 3 0 1 74 10 1652
2020 Information management 44 33 13 6 3 0 1 77 10 3731
2020 Information technology 38 34 16 8 5 0 0 72 12 12418
2020 Internal audit 42 36 13 5 3 0 0 79 8 1112
2020 Evaluation 39 36 14 6 4 0 0 75 10 1576
2020 Data sciences 37 34 17 7 4 0 1 71 11 2839
2020 Policy 26 32 20 12 9 0 0 58 21 10734
2020 Project management 30 34 19 11 6 0 0 64 17 8786
2020 Other services to the public 42 31 15 6 4 0 1 75 10 9663
2020 None of the above 38 32 16 7 5 0 1 71 13 16412
2019 Client contact centre 52 28 11 4 2 0 3 82 6 10966
2019 Health care practitioners 30 30 21 10 8 0 1 60 18 2124
2019 Federal regulators 31 34 19 9 7 0 0 65 16 4077
2019 Compliance, inspection and enforcement 36 34 18 7 4 0 1 70 11 16593
2019 Communications or public affairs 43 33 14 6 4 0 0 76 9 4956
2019 Access to information and privacy 44 29 15 6 5 0 1 73 12 1585
2019 Security 34 32 21 7 4 0 2 67 12 5219
2019 Science and technology 34 34 18 9 5 0 1 68 14 10913
2019 Library services 47 30 14 5 4 0 0 77 9 495
2019 Legal services 24 31 22 12 10 0 0 56 22 3197
2019 Administration and operations 41 31 16 7 4 0 1 73 11 26088
2019 Human resources 35 32 18 9 6 0 0 67 14 9779
2019 Financial management 41 34 15 6 3 0 0 76 9 7079
2019 Procurement 36 34 18 7 5 0 0 71 12 3121
2019 Real property 35 32 19 8 6 0 1 68 13 3355
2019 Materiel management 43 31 15 6 4 0 0 75 10 1705
2019 Information management 45 33 13 5 3 0 1 79 8 3814
2019 Information technology 40 34 15 7 4 0 0 74 11 11907
2019 Internal audit 47 32 14 6 1 0 0 79 7 1194
2019 Evaluation 44 32 15 5 2 0 1 77 8 1581
2019 Data sciences 48 31 12 5 2 0 1 80 8 2805
2019 Policy 33 33 18 9 6 0 0 67 15 9575
2019 Project management 32 34 19 9 5 0 0 67 14 7930
2019 Other services to the public 42 30 16 6 4 0 1 73 10 9195
2019 None of the above 40 31 17 6 5 0 1 72 11 16781
2018 Client contact centre 51 28 11 4 2 0 3 82 6 10046
2018 Health care practitioners 30 30 21 11 8 0 1 60 19 1991
2018 Federal regulators 30 32 20 10 7 0 0 62 17 4047
2018 Compliance, inspection and enforcement 34 34 18 8 4 0 1 69 12 16315
2018 Communications or public affairs 39 32 16 8 5 0 0 71 13 4515
2018 Access to information and privacy 41 28 16 8 6 0 1 70 15 1312
2018 Security 33 35 19 7 4 0 2 69 12 4486
2018 Science and technology 31 35 18 10 5 0 1 66 15 9813
2018 Library services 43 31 13 6 4 0 1 76 10 438
2018 Legal services 25 29 21 13 11 0 0 55 24 3200
2018 Administration and operations 40 30 17 8 5 0 1 70 13 23537
2018 Human resources 33 30 19 11 7 0 1 63 18 8458
2018 Financial management 37 35 16 7 4 0 0 72 12 6516
2018 Procurement 35 33 18 9 5 0 1 69 13 2739
2018 Real property 31 32 19 11 6 0 1 64 17 2803
2018 Materiel management 42 32 14 7 4 0 1 75 11 1480
2018 Information management 46 31 13 6 3 0 1 78 9 3489
2018 Information technology 39 34 15 7 4 0 0 74 11 10393
2018 Internal audit 46 31 14 6 2 0 0 78 8 1138
2018 Evaluation 42 33 17 5 2 0 0 75 7 1441
2018 Data sciences 45 32 13 5 3 0 1 78 8 2401
2018 Policy 30 32 19 11 7 0 0 63 18 8209
2018 Project management 32 33 19 10 6 0 0 65 16 6967
2018 Other services to the public 41 30 17 6 4 0 1 72 11 8278
2018 None of the above 38 31 17 7 5 0 1 71 12 14885
2017 Client contact centre 51 30 10 4 2 0 4 84 6 10125
2017 Health care practitioners 28 35 20 11 6 0 1 63 17 2146
2017 Federal regulators 29 35 19 9 6 0 1 65 15 4027
2017 Compliance, inspection and enforcement 36 35 17 7 3 0 2 72 10 16403
2017 Communications or public affairs 37 36 15 7 4 0 1 74 11 4254
2017 Access to information and privacy 39 29 16 6 7 0 1 70 14 1281
2017 Security 35 37 16 7 3 0 2 74 10 4929
2017 Science and technology 32 38 17 8 4 0 1 70 12 11122
2017 Library services 45 31 13 5 3 1 2 78 9 511
2017 Legal services 24 36 20 11 7 0 1 61 19 3456
2017 Administration and operations 38 35 16 7 4 0 1 73 11 25914
2017 Human resources 29 36 19 10 5 0 1 66 15 8338
2017 Financial management 38 37 15 6 3 0 0 76 10 6793
2017 Procurement 36 36 16 8 4 0 1 72 12 2792
2017 Real property 30 37 18 8 5 0 1 68 14 2950
2017 Materiel management 40 34 16 5 4 0 1 75 9 1528
2017 Information management 45 33 12 5 3 0 2 80 8 3688
2017 Information technology 42 36 13 6 3 0 1 78 9 11575
2017 Internal audit 43 38 12 4 2 1 1 82 6 976
2017 Evaluation 41 39 13 5 2 0 1 80 7 1333
2017 Data sciences 44 36 12 5 2 0 1 81 7 2217
2017 Policy 30 37 18 10 6 0 0 67 15 8124
2017 Project management 31 38 18 9 4 0 1 69 13 7155
2017 Other services to the public 41 32 15 5 3 0 3 76 9 8280
2017 None of the above 38 32 15 7 4 0 2 73 11 21020
2014 Client contact centre 51 30 11 4 2 0 2 82 6 10912
2014 Health care practitioners 27 35 20 9 8 0 1 62 17 2487
2014 Federal regulators 26 36 21 10 7 0 1 62 17 4885
2014 Compliance, inspection and enforcement 33 35 19 7 4 0 1 68 12 19032
2014 Communications or public affairs 36 36 17 7 3 0 1 72 11 4589
2014 Access to information and privacy 36 34 16 8 4 0 1 71 12 1325
2014 Security 30 36 21 7 4 0 1 68 11 6366
2014 Science and technology 28 36 19 9 6 0 1 65 15 10892
2014 Library services 40 35 15 4 4 0 2 77 8 521
2014 Legal services 24 34 22 11 8 0 0 59 19 3615
2014 Administration and operations 37 33 18 7 5 0 1 70 12 29218
2014 Human resources 31 34 19 9 6 0 0 65 15 8776
2014 Financial management 36 37 16 7 4 0 0 73 11 7443
2014 Procurement 31 37 19 8 5 0 0 68 13 2960
2014 Real property 29 36 20 10 5 0 1 64 16 3467
2014 Materiel management 36 34 17 8 4 0 1 71 12 1940
2014 Information management 41 33 15 6 4 0 1 75 10 4633
2014 Information technology 38 36 15 6 3 0 1 75 10 13577
2014 Internal audit 40 34 16 6 3 0 1 76 9 1097
2014 Evaluation 39 37 14 6 3 0 1 77 9 1669
2014 Other services to the public 39 32 16 6 5 0 1 72 11 11745
2014 None of the above 34 34 18 8 5 0 1 69 13 26760

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 22 30 21 13 2 3 36 32 13297
2020 Health care practitioners 12 26 32 20 8 1 1 29 39 2319
2020 Federal regulators 9 23 39 20 7 1 1 28 33 4069
2020 Compliance, inspection and enforcement 11 25 36 19 7 1 1 27 36 17883
2020 Communications or public affairs 10 23 37 20 9 1 1 29 34 4964
2020 Access to information and privacy 8 20 33 23 13 1 3 37 29 1653
2020 Security 18 30 30 15 6 1 1 20 49 5234
2020 Science and technology 7 21 40 24 8 1 1 32 28 10628
2020 Library services 4 15 40 27 12 0 2 40 19 503
2020 Legal services 6 19 38 24 12 1 1 37 25 3632
2020 Administration and operations 10 23 34 20 10 1 1 31 34 28182
2020 Human resources 10 26 35 19 8 1 1 28 37 10399
2020 Financial management 7 22 36 24 10 1 1 34 29 7457
2020 Procurement 9 24 37 21 8 1 1 29 33 3455
2020 Real property 10 27 36 19 7 0 1 26 38 3595
2020 Materiel management 9 25 35 21 9 1 1 30 34 1658
2020 Information management 8 21 36 23 10 1 1 34 30 3739
2020 Information technology 11 25 36 19 8 1 1 28 36 12472
2020 Internal audit 8 21 37 24 9 1 1 33 29 1126
2020 Evaluation 6 20 34 26 12 1 1 38 27 1583
2020 Data sciences 8 19 37 24 10 1 1 35 27 2846
2020 Policy 10 24 40 20 6 1 1 26 34 10765
2020 Project management 10 24 39 19 7 0 1 26 35 8835
2020 Other services to the public 11 23 34 20 10 1 2 31 34 9705
2020 None of the above 11 24 34 19 9 1 2 29 36 16510
2019 Client contact centre 8 23 32 21 12 1 3 35 32 10997
2019 Health care practitioners 11 29 34 17 8 0 1 26 40 2146
2019 Federal regulators 10 25 37 19 7 1 1 26 36 4103
2019 Compliance, inspection and enforcement 11 26 36 18 8 1 1 26 37 16697
2019 Communications or public affairs 9 23 36 20 10 1 1 30 33 4963
2019 Access to information and privacy 8 19 32 23 15 1 2 39 28 1585
2019 Security 18 28 32 14 6 1 1 20 47 5257
2019 Science and technology 7 22 39 22 9 1 1 31 29 10966
2019 Library services 7 18 33 25 13 1 3 40 26 500
2019 Legal services 7 21 37 22 10 1 1 33 28 3220
2019 Administration and operations 10 24 35 19 10 1 1 30 34 26233
2019 Human resources 12 27 34 17 8 1 1 26 39 9821
2019 Financial management 8 23 36 22 9 1 1 32 31 7132
2019 Procurement 8 25 37 19 8 1 1 28 34 3131
2019 Real property 13 30 34 16 6 1 1 23 43 3382
2019 Materiel management 9 28 34 19 9 0 1 27 38 1717
2019 Information management 9 23 34 20 11 1 2 32 33 3833
2019 Information technology 12 26 36 17 7 1 1 25 38 11933
2019 Internal audit 6 21 35 24 11 0 2 36 28 1196
2019 Evaluation 8 20 35 24 12 1 1 36 28 1593
2019 Data sciences 7 20 35 24 11 1 1 36 28 2814
2019 Policy 9 23 40 20 7 1 1 27 33 9610
2019 Project management 12 27 37 17 6 0 1 23 39 7974
2019 Other services to the public 10 21 35 21 11 1 2 33 31 9233
2019 None of the above 11 24 34 19 10 1 2 29 36 16908
2018 Client contact centre 9 23 30 22 11 1 3 35 33 10002
2018 Health care practitioners 11 29 34 16 8 1 1 25 41 1989
2018 Federal regulators 11 26 39 18 5 0 1 24 37 4037
2018 Compliance, inspection and enforcement 12 27 35 17 7 1 1 24 40 16244
2018 Communications or public affairs 11 25 36 18 8 1 1 27 37 4495
2018 Access to information and privacy 9 22 31 23 12 1 2 37 32 1304
2018 Security 18 31 32 12 5 1 1 18 50 4481
2018 Science and technology 8 24 39 21 8 1 1 29 32 9784
2018 Library services 5 18 39 24 11 1 3 35 24 435
2018 Legal services 7 21 36 23 10 1 2 34 29 3192
2018 Administration and operations 11 26 34 19 9 1 1 28 37 23436
2018 Human resources 12 28 35 16 7 1 1 23 41 8438
2018 Financial management 9 24 36 20 8 1 1 29 34 6492
2018 Procurement 10 26 39 17 6 1 1 24 36 2724
2018 Real property 14 30 35 15 5 1 1 20 44 2800
2018 Materiel management 8 26 36 19 9 1 1 28 35 1481
2018 Information management 9 24 35 20 9 1 2 30 34 3475
2018 Information technology 12 26 37 16 6 1 1 23 39 10378
2018 Internal audit 7 22 33 25 11 0 2 36 30 1136
2018 Evaluation 7 20 37 23 9 1 2 33 28 1438
2018 Data sciences 7 19 36 24 11 1 2 36 27 2402
2018 Policy 11 25 39 18 6 1 1 24 36 8192
2018 Project management 12 29 36 16 5 1 1 21 42 6954
2018 Other services to the public 11 23 35 19 9 1 2 29 35 8249
2018 None of the above 12 25 34 18 8 1 2 27 38 14834
2017 Client contact centre 9 21 31 19 12 1 6 34 32 10083
2017 Health care practitioners 11 26 34 17 9 1 2 26 38 2136
2017 Federal regulators 11 25 37 17 7 1 2 25 37 4009
2017 Compliance, inspection and enforcement 13 25 36 16 7 1 2 24 39 16349
2017 Communications or public affairs 11 24 36 17 9 1 2 27 36 4243
2017 Access to information and privacy 11 19 30 20 13 1 5 36 32 1269
2017 Security 17 30 32 12 6 1 2 18 49 4909
2017 Science and technology 7 22 38 20 9 1 2 30 30 11087
2017 Library services 6 18 36 23 11 1 5 37 25 511
2017 Legal services 7 19 36 21 12 2 3 35 27 3443
2017 Administration and operations 11 24 35 17 9 1 3 27 36 25790
2017 Human resources 13 28 35 15 7 1 2 22 42 8307
2017 Financial management 9 23 36 19 9 1 3 30 33 6760
2017 Procurement 10 26 36 18 7 1 2 26 37 2774
2017 Real property 14 29 35 14 6 1 2 20 44 2924
2017 Materiel management 9 25 34 19 9 1 3 29 36 1521
2017 Information management 9 23 33 19 11 1 4 31 34 3668
2017 Information technology 12 26 37 16 7 1 2 23 39 11524
2017 Internal audit 6 17 38 22 12 1 4 36 24 968
2017 Evaluation 7 18 39 20 11 1 3 32 27 1330
2017 Data sciences 7 20 37 23 10 1 2 34 28 2204
2017 Policy 11 24 40 16 6 1 2 23 36 8105
2017 Project management 13 28 37 15 6 1 2 21 41 7131
2017 Other services to the public 10 20 35 18 11 1 4 31 32 8225
2017 None of the above 12 23 34 17 9 1 4 27 37 20887
2014 Client contact centre 9 27 32 18 9 1 4 28 38 10889
2014 Health care practitioners 12 29 34 16 7 1 2 23 42 2472
2014 Federal regulators 11 27 39 15 5 1 1 21 39 4879
2014 Compliance, inspection and enforcement 13 29 36 14 5 1 1 20 43 18998
2014 Communications or public affairs 11 27 38 15 7 1 2 23 39 4585
2014 Access to information and privacy 11 22 32 20 13 0 3 34 34 1322
2014 Security 14 32 35 13 4 1 2 18 47 6363
2014 Science and technology 9 28 38 17 6 1 2 24 38 10872
2014 Library services 7 23 37 20 8 1 3 30 32 521
2014 Legal services 7 23 37 22 9 1 3 31 30 3607
2014 Administration and operations 11 27 35 16 7 1 2 24 40 29171
2014 Human resources 13 31 35 14 5 1 2 19 45 8766
2014 Financial management 10 27 37 17 7 1 2 25 37 7425
2014 Procurement 12 31 35 15 5 1 1 20 44 2954
2014 Real property 14 32 35 13 4 0 1 17 47 3464
2014 Materiel management 11 27 37 17 6 0 2 23 39 1935
2014 Information management 11 26 35 16 7 1 3 25 39 4625
2014 Information technology 13 30 36 14 5 1 2 19 44 13554
2014 Internal audit 8 22 37 21 8 1 2 30 31 1096
2014 Evaluation 9 21 38 21 7 1 2 30 31 1662
2014 Other services to the public 11 25 36 17 8 1 2 26 38 11714
2014 None of the above 12 27 36 16 7 1 2 23 40 26701

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 13 24 27 24 4 3 54 20 13255
2020 Health care practitioners 12 19 27 24 15 2 2 40 32 2316
2020 Federal regulators 7 15 27 32 17 1 1 50 22 4050
2020 Compliance, inspection and enforcement 10 17 27 28 15 1 1 44 28 17811
2020 Communications or public affairs 6 13 25 32 20 3 1 54 20 4937
2020 Access to information and privacy 5 11 22 31 25 3 4 59 17 1643
2020 Security 19 24 26 18 10 1 1 29 44 5212
2020 Science and technology 6 13 28 32 18 2 1 52 20 10586
2020 Library services 4 13 29 32 19 1 2 52 18 502
2020 Legal services 4 10 23 36 23 2 2 62 14 3624
2020 Administration and operations 7 14 25 30 21 2 2 52 21 28081
2020 Human resources 7 14 26 29 20 3 1 51 22 10364
2020 Financial management 5 13 24 34 20 2 2 56 19 7440
2020 Procurement 6 14 25 32 20 2 1 54 20 3442
2020 Real property 8 18 27 29 16 2 1 45 27 3574
2020 Materiel management 7 18 28 26 18 1 1 45 26 1647
2020 Information management 7 13 24 29 22 3 2 53 21 3723
2020 Information technology 7 15 25 30 19 2 1 51 23 12423
2020 Internal audit 4 12 23 34 23 3 1 60 16 1121
2020 Evaluation 5 11 24 33 22 3 2 57 17 1578
2020 Data sciences 6 12 23 33 22 2 1 58 19 2842
2020 Policy 6 13 25 35 18 2 1 54 20 10732
2020 Project management 6 15 28 31 17 1 1 49 22 8793
2020 Other services to the public 8 14 25 27 20 3 2 50 24 9676
2020 None of the above 9 16 26 26 17 3 2 46 27 16440
2019 Client contact centre 9 17 26 24 18 3 3 44 28 10972
2019 Health care practitioners 13 25 30 18 13 1 1 32 38 2134
2019 Federal regulators 11 20 28 25 13 1 1 40 31 4092
2019 Compliance, inspection and enforcement 14 21 28 22 13 2 1 36 36 16662
2019 Communications or public affairs 7 16 26 27 20 2 1 49 25 4943
2019 Access to information and privacy 7 17 22 25 24 3 3 51 26 1577
2019 Security 22 25 26 16 9 1 1 25 48 5234
2019 Science and technology 8 16 29 27 17 2 1 46 25 10937
2019 Library services 7 16 23 29 20 3 3 51 25 501
2019 Legal services 8 15 26 29 18 3 2 49 23 3201
2019 Administration and operations 9 17 28 24 17 2 2 43 28 26149
2019 Human resources 11 20 28 23 15 2 2 39 32 9794
2019 Financial management 9 17 28 27 16 2 2 45 26 7107
2019 Procurement 8 17 28 27 17 2 2 46 25 3112
2019 Real property 13 22 30 21 12 2 1 34 36 3374
2019 Materiel management 10 22 26 23 16 2 1 40 33 1710
2019 Information management 9 18 26 24 18 2 2 44 28 3824
2019 Information technology 10 18 28 25 16 2 2 42 29 11881
2019 Internal audit 6 15 28 27 20 3 3 49 21 1194
2019 Evaluation 7 16 27 28 17 3 2 48 24 1588
2019 Data sciences 7 14 24 28 22 3 1 53 22 2811
2019 Policy 8 15 27 32 16 2 1 49 23 9587
2019 Project management 10 21 29 25 12 2 1 38 32 7945
2019 Other services to the public 10 16 27 24 18 2 2 44 28 9216
2019 None of the above 12 19 27 23 16 2 2 40 32 16861
2018 Client contact centre 11 19 26 23 16 3 3 41 32 9981
2018 Health care practitioners 14 25 29 19 10 2 1 30 41 1981
2018 Federal regulators 12 21 29 24 11 1 1 37 33 4017
2018 Compliance, inspection and enforcement 16 22 28 21 10 1 1 32 39 16197
2018 Communications or public affairs 10 19 27 25 15 2 1 42 30 4475
2018 Access to information and privacy 10 16 25 22 22 3 2 46 27 1304
2018 Security 24 28 25 14 7 1 1 21 53 4465
2018 Science and technology 8 18 29 26 14 2 1 42 28 9758
2018 Library services 11 15 30 26 15 3 1 43 26 433
2018 Legal services 8 17 28 28 16 2 2 45 26 3179
2018 Administration and operations 10 19 28 23 15 2 2 40 31 23341
2018 Human resources 11 22 29 22 12 2 2 35 34 8417
2018 Financial management 10 18 29 26 14 2 1 41 30 6473
2018 Procurement 10 18 27 27 14 2 2 42 29 2718
2018 Real property 16 23 30 18 10 2 1 28 40 2789
2018 Materiel management 11 21 29 23 14 1 1 38 32 1468
2018 Information management 10 19 27 24 16 3 3 42 30 3463
2018 Information technology 12 20 29 23 13 2 2 38 32 10341
2018 Internal audit 8 16 30 28 15 2 2 45 25 1134
2018 Evaluation 7 16 29 26 16 3 2 44 25 1434
2018 Data sciences 7 14 26 28 20 3 2 50 22 2393
2018 Policy 9 17 29 29 13 2 1 44 27 8163
2018 Project management 12 21 30 23 11 1 1 35 34 6938
2018 Other services to the public 12 19 28 22 14 2 2 38 33 8217
2018 None of the above 14 20 28 20 13 2 2 35 36 14761
2017 Client contact centre 10 18 27 19 16 4 6 39 31 10051
2017 Health care practitioners 14 22 30 18 12 2 2 31 37 2132
2017 Federal regulators 13 19 31 21 12 2 3 35 33 4005
2017 Compliance, inspection and enforcement 16 23 28 17 11 2 2 30 40 16329
2017 Communications or public affairs 10 18 28 23 17 2 3 42 29 4233
2017 Access to information and privacy 10 13 25 21 20 4 6 45 26 1265
2017 Security 21 26 28 14 7 2 3 22 49 4893
2017 Science and technology 8 18 29 23 16 3 3 42 28 11057
2017 Library services 7 14 25 25 19 3 6 48 24 510
2017 Legal services 7 14 27 26 18 4 4 48 23 3443
2017 Administration and operations 11 18 29 21 15 3 5 38 31 25707
2017 Human resources 11 21 29 20 13 2 4 36 33 8284
2017 Financial management 9 17 28 24 16 2 4 42 28 6754
2017 Procurement 10 18 28 25 14 2 3 41 29 2764
2017 Real property 15 24 30 18 10 1 3 29 41 2917
2017 Materiel management 11 20 28 21 15 2 4 38 32 1514
2017 Information management 9 17 27 22 18 3 5 43 28 3656
2017 Information technology 12 19 28 21 14 3 3 37 33 11492
2017 Internal audit 5 14 27 28 18 3 4 49 21 968
2017 Evaluation 8 14 29 23 18 3 4 44 24 1327
2017 Data sciences 7 13 26 28 20 3 4 51 21 2201
2017 Policy 9 17 29 26 14 2 2 42 27 8095
2017 Project management 12 20 30 22 12 2 3 35 33 7109
2017 Other services to the public 11 18 26 21 16 3 5 40 32 8203
2017 None of the above 12 20 27 19 14 3 5 36 35 20815
2014 Client contact centre 11 21 30 18 12 4 4 33 35 10879
2014 Health care practitioners 17 27 29 16 8 2 2 25 45 2479
2014 Federal regulators 13 21 29 24 10 2 2 35 35 4873
2014 Compliance, inspection and enforcement 16 24 29 17 9 2 2 28 42 18990
2014 Communications or public affairs 9 19 31 23 13 1 3 38 29 4578
2014 Access to information and privacy 10 15 27 21 20 3 3 44 27 1319
2014 Security 17 29 30 14 6 2 2 21 48 6360
2014 Science and technology 13 23 31 20 9 2 2 30 38 10859
2014 Library services 12 23 29 20 11 2 3 33 37 519
2014 Legal services 8 17 29 26 14 2 3 43 26 3607
2014 Administration and operations 12 21 30 20 11 2 3 33 35 29141
2014 Human resources 13 22 30 20 11 2 2 32 36 8756
2014 Financial management 10 20 30 23 12 2 3 36 32 7416
2014 Procurement 13 21 32 21 10 2 2 32 34 2948
2014 Real property 15 25 32 17 8 2 2 25 42 3463
2014 Materiel management 13 22 32 19 10 1 2 31 36 1933
2014 Information management 12 20 29 20 13 3 4 35 34 4626
2014 Information technology 15 23 28 19 10 2 3 30 40 13540
2014 Internal audit 9 18 26 29 13 2 2 44 28 1096
2014 Evaluation 10 19 29 24 12 2 3 39 30 1662
2014 Other services to the public 13 23 28 19 12 2 3 33 38 11707
2014 None of the above 14 21 29 20 11 2 3 33 37 26682

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 16 26 21 17 5 7 43 27 13245
2020 Health care practitioners 14 23 25 21 12 2 2 35 39 2317
2020 Federal regulators 14 23 34 19 9 1 1 28 37 4052
2020 Compliance, inspection and enforcement 13 21 31 22 10 1 2 33 36 17816
2020 Communications or public affairs 18 25 31 15 9 2 2 24 44 4964
2020 Access to information and privacy 8 15 28 23 19 4 4 45 25 1638
2020 Security 21 25 27 15 7 2 2 23 48 5211
2020 Science and technology 17 25 31 16 8 2 2 24 44 10611
2020 Library services 9 17 33 23 12 3 3 37 28 502
2020 Legal services 8 18 32 25 13 1 2 39 27 3628
2020 Administration and operations 11 20 32 21 13 2 2 35 31 28123
2020 Human resources 12 22 32 19 11 2 2 31 36 10374
2020 Financial management 9 19 33 23 12 1 2 37 29 7436
2020 Procurement 14 21 32 21 9 1 1 31 36 3440
2020 Real property 17 27 31 14 8 1 1 22 46 3596
2020 Materiel management 13 23 32 19 10 1 2 30 37 1646
2020 Information management 10 18 30 22 14 3 4 38 30 3728
2020 Information technology 16 22 31 19 9 2 1 28 39 12444
2020 Internal audit 9 18 32 24 13 3 2 38 28 1119
2020 Evaluation 11 17 31 23 13 4 2 38 29 1583
2020 Data sciences 11 19 31 22 13 2 2 36 31 2845
2020 Policy 12 22 36 20 7 1 1 28 36 10751
2020 Project management 18 26 32 15 6 1 1 22 45 8826
2020 Other services to the public 10 17 27 23 15 3 4 42 29 9671
2020 None of the above 14 20 28 19 12 3 3 33 36 16446
2019 Client contact centre 12 20 27 19 14 3 6 36 34 10974
2019 Health care practitioners 16 28 27 17 9 2 2 27 45 2143
2019 Federal regulators 16 26 31 18 7 1 1 26 42 4100
2019 Compliance, inspection and enforcement 16 23 30 18 9 1 2 29 40 16664
2019 Communications or public affairs 20 24 31 14 9 1 2 23 45 4961
2019 Access to information and privacy 8 17 27 23 19 3 3 45 26 1585
2019 Security 21 26 27 15 7 2 2 23 50 5238
2019 Science and technology 19 26 27 15 9 2 2 25 47 10940
2019 Library services 14 17 30 19 14 3 4 35 33 502
2019 Legal services 13 20 30 22 12 2 2 35 34 3212
2019 Administration and operations 13 23 30 18 12 2 3 31 37 26164
2019 Human resources 15 25 30 17 9 2 2 27 41 9819
2019 Financial management 11 22 33 21 11 1 2 32 34 7111
2019 Procurement 16 24 32 16 9 1 2 26 41 3122
2019 Real property 23 30 27 12 6 1 1 18 54 3381
2019 Materiel management 19 25 29 14 10 2 1 25 45 1709
2019 Information management 12 21 29 20 12 2 3 35 35 3819
2019 Information technology 18 26 28 15 8 2 2 24 47 11915
2019 Internal audit 12 21 32 20 11 2 2 32 34 1193
2019 Evaluation 12 21 29 22 11 2 2 35 35 1586
2019 Data sciences 13 20 28 20 13 3 2 35 35 2811
2019 Policy 16 24 33 18 8 1 1 26 40 9585
2019 Project management 21 29 30 13 5 1 1 18 51 7972
2019 Other services to the public 11 18 29 21 15 3 4 38 31 9199
2019 None of the above 16 21 28 18 12 3 3 32 39 16861
2018 Client contact centre 12 21 27 19 12 3 6 34 36 9960
2018 Health care practitioners 19 27 25 16 10 1 2 26 48 1984
2018 Federal regulators 17 26 31 17 7 1 1 24 44 4027
2018 Compliance, inspection and enforcement 17 24 30 18 8 1 2 27 43 16203
2018 Communications or public affairs 22 25 27 13 9 1 2 23 49 4487
2018 Access to information and privacy 12 19 27 21 17 2 4 39 32 1301
2018 Security 23 27 27 12 6 2 3 19 53 4449
2018 Science and technology 21 27 27 14 7 2 2 21 50 9764
2018 Library services 13 20 30 19 10 3 4 31 36 434
2018 Legal services 13 21 32 19 11 2 2 32 35 3175
2018 Administration and operations 14 23 30 18 10 2 3 29 39 23356
2018 Human resources 17 25 31 16 7 2 2 24 44 8412
2018 Financial management 13 22 34 19 9 1 2 29 36 6489
2018 Procurement 19 25 33 14 7 1 2 21 45 2720
2018 Real property 24 30 28 10 5 1 1 16 56 2784
2018 Materiel management 19 26 27 15 9 1 2 25 46 1469
2018 Information management 12 20 29 20 12 3 4 34 35 3453
2018 Information technology 21 26 29 14 7 2 2 22 49 10356
2018 Internal audit 13 22 32 18 11 2 2 30 37 1137
2018 Evaluation 12 23 31 19 10 3 3 31 37 1430
2018 Data sciences 14 22 29 18 11 2 3 31 38 2395
2018 Policy 17 26 32 17 6 1 1 24 44 8180
2018 Project management 24 29 29 12 4 1 1 16 54 6948
2018 Other services to the public 13 20 28 20 12 3 4 34 36 8206
2018 None of the above 18 22 26 17 10 2 4 29 43 14779
2017 Client contact centre 11 21 28 16 12 4 9 32 37 10050
2017 Health care practitioners 17 23 26 17 10 3 4 29 43 2133
2017 Federal regulators 19 24 31 15 7 1 3 23 45 4012
2017 Compliance, inspection and enforcement 17 23 30 17 9 2 3 27 42 16341
2017 Communications or public affairs 22 25 28 13 8 1 3 23 49 4239
2017 Access to information and privacy 12 16 28 19 15 3 7 38 31 1268
2017 Security 22 25 28 13 6 2 4 19 51 4907
2017 Science and technology 21 27 27 12 8 2 4 22 50 11086
2017 Library services 11 17 26 17 15 2 11 37 32 512
2017 Legal services 13 19 31 20 12 2 4 34 34 3444
2017 Administration and operations 15 23 29 16 10 2 5 29 40 25750
2017 Human resources 17 25 30 14 8 2 3 24 44 8305
2017 Financial management 12 22 34 18 9 2 3 29 36 6766
2017 Procurement 18 26 31 15 7 1 2 23 46 2776
2017 Real property 26 29 27 9 6 1 2 16 56 2930
2017 Materiel management 17 23 29 15 10 1 4 26 43 1520
2017 Information management 13 21 27 18 13 3 6 33 37 3655
2017 Information technology 21 26 28 14 6 2 3 22 49 11508
2017 Internal audit 12 19 30 20 12 2 4 35 33 969
2017 Evaluation 13 24 30 17 11 2 3 30 39 1329
2017 Data sciences 13 20 30 18 12 3 4 32 36 2209
2017 Policy 18 25 33 16 6 1 1 23 44 8115
2017 Project management 25 29 27 11 5 1 2 16 55 7127
2017 Other services to the public 12 19 27 19 13 4 7 36 34 8210
2017 None of the above 17 22 26 16 10 3 6 29 42 20845
2014 Client contact centre 14 23 27 16 10 3 7 29 41 10878
2014 Health care practitioners 22 27 26 13 6 2 3 21 52 2476
2014 Federal regulators 23 26 28 14 6 1 2 20 51 4874
2014 Compliance, inspection and enforcement 19 25 28 16 8 1 2 25 46 18979
2014 Communications or public affairs 27 26 26 11 7 1 3 18 55 4582
2014 Access to information and privacy 13 19 26 19 16 2 5 38 34 1318
2014 Security 22 29 28 12 5 2 2 18 53 6361
2014 Science and technology 30 27 23 10 5 1 2 16 60 10866
2014 Library services 15 22 22 20 8 6 6 32 43 517
2014 Legal services 15 23 30 19 9 1 3 29 39 3610
2014 Administration and operations 19 25 28 14 8 2 3 23 47 29160
2014 Human resources 22 28 28 12 7 1 2 19 52 8753
2014 Financial management 16 24 33 15 8 1 2 24 42 7423
2014 Procurement 22 30 30 12 5 1 1 17 52 2954
2014 Real property 32 31 24 9 3 1 1 12 64 3461
2014 Materiel management 21 26 28 15 7 1 3 22 49 1934
2014 Information management 17 23 28 16 9 3 4 27 43 4618
2014 Information technology 24 27 28 12 5 2 2 18 53 13548
2014 Internal audit 16 24 31 16 8 1 3 25 42 1096
2014 Evaluation 17 26 27 17 8 2 4 26 45 1660
2014 Other services to the public 17 22 27 17 10 3 5 29 42 11696
2014 None of the above 21 25 27 14 8 2 4 24 48 26687

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 9 21 28 27 3 8 62 14 13235
2020 Health care practitioners 6 14 30 30 18 1 2 49 20 2314
2020 Federal regulators 8 16 35 28 12 1 1 40 25 4032
2020 Compliance, inspection and enforcement 5 10 30 35 17 1 2 53 16 17794
2020 Communications or public affairs 11 21 34 21 11 1 1 33 33 4951
2020 Access to information and privacy 8 13 26 27 22 1 3 51 22 1640
2020 Security 7 12 29 32 15 1 4 49 20 5201
2020 Science and technology 5 13 33 32 15 1 1 48 18 10581
2020 Library services 2 8 29 38 21 1 2 60 10 499
2020 Legal services 7 18 36 26 12 0 1 38 25 3622
2020 Administration and operations 7 14 30 29 18 1 2 48 21 28043
2020 Human resources 8 16 32 28 15 1 1 43 24 10365
2020 Financial management 7 14 32 29 16 1 1 45 22 7433
2020 Procurement 8 16 34 27 13 1 1 41 25 3435
2020 Real property 6 16 32 30 14 1 1 45 23 3584
2020 Materiel management 5 11 29 33 20 1 1 54 16 1647
2020 Information management 4 10 26 34 22 1 2 58 15 3709
2020 Information technology 7 14 31 29 16 1 1 46 22 12416
2020 Internal audit 4 11 30 35 17 1 1 53 15 1120
2020 Evaluation 6 11 32 33 16 1 0 50 18 1576
2020 Data sciences 6 12 29 32 20 1 1 52 18 2842
2020 Policy 15 24 33 19 8 1 1 27 39 10712
2020 Project management 9 19 35 25 10 0 1 36 28 8791
2020 Other services to the public 5 10 26 32 22 1 4 58 16 9649
2020 None of the above 7 13 28 30 18 1 3 50 21 16399
2019 Client contact centre 6 11 23 27 23 2 8 55 19 10937
2019 Health care practitioners 8 14 32 28 15 1 2 44 22 2129
2019 Federal regulators 8 16 35 27 12 1 1 40 25 4082
2019 Compliance, inspection and enforcement 7 12 30 32 16 1 2 49 20 16598
2019 Communications or public affairs 10 19 34 22 13 0 1 36 29 4944
2019 Access to information and privacy 7 12 25 27 25 1 3 54 20 1578
2019 Security 8 14 32 27 15 1 4 44 23 5233
2019 Science and technology 5 13 32 31 17 1 1 49 18 10913
2019 Library services 4 7 23 39 23 1 2 65 11 501
2019 Legal services 8 18 36 24 11 1 1 36 27 3204
2019 Administration and operations 7 15 31 28 17 1 2 46 22 26101
2019 Human resources 8 17 33 25 14 1 2 40 25 9789
2019 Financial management 6 14 33 29 16 1 1 46 21 7087
2019 Procurement 8 18 32 25 14 1 1 40 27 3120
2019 Real property 8 17 32 28 13 1 1 42 26 3361
2019 Materiel management 4 13 33 27 20 1 1 48 18 1708
2019 Information management 5 11 27 31 22 1 2 55 16 3805
2019 Information technology 8 15 31 28 15 1 1 44 24 11885
2019 Internal audit 4 12 31 32 18 1 2 51 17 1194
2019 Evaluation 6 12 30 31 17 1 1 50 19 1590
2019 Data sciences 4 11 27 30 24 1 1 56 16 2805
2019 Policy 12 23 35 21 9 0 1 30 35 9566
2019 Project management 10 20 35 24 9 0 1 34 30 7922
2019 Other services to the public 6 10 27 30 22 1 4 55 17 9184
2019 None of the above 7 14 29 28 18 1 3 48 22 16833
2018 Client contact centre 7 13 25 27 19 2 7 51 21 9945
2018 Health care practitioners 9 17 32 26 13 1 2 40 26 1984
2018 Federal regulators 9 17 35 27 10 1 1 38 27 4012
2018 Compliance, inspection and enforcement 8 14 32 30 14 1 2 45 22 16173
2018 Communications or public affairs 11 21 34 21 11 1 1 32 33 4479
2018 Access to information and privacy 11 15 26 23 20 1 3 46 27 1300
2018 Security 8 14 32 28 12 1 5 42 24 4454
2018 Science and technology 6 15 33 31 14 1 1 46 21 9733
2018 Library services 4 9 25 39 19 2 2 60 13 429
2018 Legal services 8 18 37 23 12 1 1 35 27 3170
2018 Administration and operations 8 15 32 27 15 1 2 43 24 23306
2018 Human resources 9 18 35 24 11 1 1 36 28 8382
2018 Financial management 8 17 34 27 13 1 1 41 25 6449
2018 Procurement 10 18 36 24 10 1 2 35 29 2707
2018 Real property 9 18 36 25 10 1 1 36 27 2785
2018 Materiel management 4 13 31 33 17 0 2 51 17 1473
2018 Information management 5 11 29 31 20 1 3 54 16 3446
2018 Information technology 9 17 33 26 13 1 1 40 26 10338
2018 Internal audit 6 13 34 29 17 0 2 47 19 1134
2018 Evaluation 7 14 31 29 15 1 2 46 22 1434
2018 Data sciences 6 12 29 31 20 1 2 52 18 2389
2018 Policy 15 24 34 19 7 1 1 26 39 8160
2018 Project management 12 21 36 22 8 0 1 31 33 6916
2018 Other services to the public 7 12 28 30 18 1 4 51 20 8179
2018 None of the above 8 15 30 27 15 1 3 44 25 14743
2017 Client contact centre 7 12 24 24 19 2 12 50 22 10019
2017 Health care practitioners 8 15 32 25 14 1 4 41 25 2121
2017 Federal regulators 9 18 34 25 12 1 2 38 27 3994
2017 Compliance, inspection and enforcement 8 13 30 29 15 1 4 46 22 16274
2017 Communications or public affairs 12 21 34 19 11 1 2 32 34 4230
2017 Access to information and privacy 10 15 27 23 17 2 6 44 27 1266
2017 Security 8 14 32 25 12 2 7 40 25 4882
2017 Science and technology 5 13 32 29 16 1 3 47 19 11041
2017 Library services 3 9 27 31 23 1 7 58 13 508
2017 Legal services 7 17 35 25 12 1 3 38 25 3430
2017 Administration and operations 8 16 31 25 15 1 4 42 25 25647
2017 Human resources 9 18 35 23 12 1 3 36 28 8275
2017 Financial management 7 15 35 26 14 1 3 41 23 6742
2017 Procurement 10 18 35 24 11 1 2 35 29 2764
2017 Real property 9 18 34 24 12 1 3 37 28 2911
2017 Materiel management 6 12 28 33 17 1 3 52 18 1500
2017 Information management 5 12 28 29 20 2 5 53 17 3645
2017 Information technology 9 16 33 26 12 1 3 40 26 11465
2017 Internal audit 6 12 32 28 18 1 3 48 19 966
2017 Evaluation 7 14 32 28 17 1 2 46 21 1325
2017 Data sciences 5 12 28 32 19 1 3 53 17 2199
2017 Policy 14 25 33 19 8 1 1 27 39 8092
2017 Project management 12 20 36 22 9 1 1 31 32 7097
2017 Other services to the public 6 11 26 27 20 2 8 52 20 8172
2017 None of the above 9 14 29 25 15 1 6 44 25 20763
2014 Client contact centre 7 14 28 25 15 2 9 45 23 10859
2014 Health care practitioners 10 17 33 25 11 1 3 38 28 2468
2014 Federal regulators 10 19 36 23 8 1 2 32 31 4870
2014 Compliance, inspection and enforcement 9 15 32 28 12 1 3 42 25 18957
2014 Communications or public affairs 11 23 36 18 10 0 2 29 34 4574
2014 Access to information and privacy 10 17 28 23 17 1 4 42 28 1315
2014 Security 8 17 33 26 10 2 5 38 27 6336
2014 Science and technology 7 16 35 29 11 1 2 40 24 10840
2014 Library services 5 7 27 39 15 2 5 58 13 519
2014 Legal services 7 18 37 26 10 0 2 36 26 3591
2014 Administration and operations 9 18 33 25 12 1 3 38 29 29056
2014 Human resources 11 20 35 22 9 1 2 32 32 8743
2014 Financial management 9 17 35 25 11 1 2 37 27 7406
2014 Procurement 11 22 38 20 7 1 1 27 34 2941
2014 Real property 10 22 37 22 7 1 1 30 33 3449
2014 Materiel management 6 14 33 31 13 1 2 45 21 1928
2014 Information management 7 14 32 28 15 1 4 45 22 4614
2014 Information technology 11 17 34 24 10 1 2 36 29 13517
2014 Internal audit 6 13 37 28 13 1 2 42 19 1094
2014 Evaluation 8 15 34 28 12 1 2 42 23 1660
2014 Other services to the public 8 14 29 27 16 1 5 46 23 11662
2014 None of the above 10 18 32 24 12 1 3 37 29 26612

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 12 23 25 26 3 6 55 20 13252
2020 Health care practitioners 19 21 25 19 13 2 2 33 41 2317
2020 Federal regulators 14 21 30 22 11 1 1 33 36 4057
2020 Compliance, inspection and enforcement 11 19 29 25 13 1 2 39 31 17831
2020 Communications or public affairs 13 21 27 21 14 2 2 36 36 4957
2020 Access to information and privacy 11 16 22 23 23 1 3 48 29 1649
2020 Security 18 22 29 18 10 1 2 29 41 5212
2020 Science and technology 12 21 29 22 12 1 1 36 35 10609
2020 Library services 15 17 29 20 16 1 2 38 33 504
2020 Legal services 13 22 29 21 13 1 1 34 36 3636
2020 Administration and operations 10 17 27 24 18 1 2 43 28 28116
2020 Human resources 13 20 26 22 15 1 2 39 34 10386
2020 Financial management 9 18 28 26 16 1 2 43 28 7440
2020 Procurement 14 19 28 23 13 1 2 37 35 3439
2020 Real property 14 21 29 21 12 1 1 34 36 3592
2020 Materiel management 12 19 29 24 15 0 1 39 31 1655
2020 Information management 11 18 25 24 19 1 2 44 30 3727
2020 Information technology 15 21 27 21 14 1 1 35 37 12451
2020 Internal audit 7 16 27 28 17 2 2 47 24 1120
2020 Evaluation 10 16 28 26 17 2 2 45 26 1577
2020 Data sciences 12 17 24 23 19 2 2 44 30 2844
2020 Policy 14 21 29 21 12 2 2 34 36 10740
2020 Project management 14 23 28 21 11 1 2 33 38 8824
2020 Other services to the public 11 16 25 24 19 2 3 46 28 9680
2020 None of the above 12 19 26 23 16 1 3 40 32 16460
2019 Client contact centre 10 16 24 22 21 2 5 46 28 10979
2019 Health care practitioners 20 24 28 16 10 1 1 26 45 2143
2019 Federal regulators 17 24 29 17 10 1 2 28 43 4102
2019 Compliance, inspection and enforcement 17 21 28 20 12 1 1 33 39 16692
2019 Communications or public affairs 13 19 27 22 16 1 2 39 33 4957
2019 Access to information and privacy 11 16 22 23 23 2 3 49 29 1585
2019 Security 21 24 26 16 10 1 2 27 46 5245
2019 Science and technology 14 21 28 20 14 1 2 34 36 10947
2019 Library services 16 20 28 16 16 1 2 34 37 503
2019 Legal services 17 22 28 18 12 2 2 30 40 3212
2019 Administration and operations 12 19 28 21 16 1 3 39 32 26171
2019 Human resources 15 21 26 20 14 1 3 35 38 9806
2019 Financial management 11 19 29 23 15 1 2 39 31 7106
2019 Procurement 14 21 27 22 13 1 2 36 36 3124
2019 Real property 19 24 26 18 11 1 1 29 44 3373
2019 Materiel management 16 22 28 18 14 1 1 32 39 1711
2019 Information management 14 18 26 20 18 2 3 40 33 3826
2019 Information technology 16 22 28 18 13 1 2 32 39 11920
2019 Internal audit 9 20 25 25 16 1 3 43 30 1189
2019 Evaluation 10 17 26 25 16 2 2 43 29 1589
2019 Data sciences 10 16 26 23 22 2 2 46 27 2811
2019 Policy 12 20 29 22 12 2 2 36 33 9593
2019 Project management 16 23 30 18 9 1 2 29 41 7961
2019 Other services to the public 13 17 26 22 18 2 3 42 31 9215
2019 None of the above 15 19 25 20 15 2 3 37 36 16867
2018 Client contact centre 12 19 25 21 17 2 5 41 33 9977
2018 Health care practitioners 27 24 23 14 9 1 1 24 53 1985
2018 Federal regulators 19 26 30 16 7 1 1 24 46 4026
2018 Compliance, inspection and enforcement 20 24 27 17 9 1 1 27 45 16221
2018 Communications or public affairs 15 23 28 19 11 2 2 31 40 4481
2018 Access to information and privacy 17 20 21 19 19 1 3 40 38 1301
2018 Security 25 25 26 13 7 1 3 21 53 4466
2018 Science and technology 17 25 28 18 10 1 2 28 42 9771
2018 Library services 19 20 28 16 13 2 3 30 40 436
2018 Legal services 20 25 27 15 10 2 2 25 47 3184
2018 Administration and operations 15 22 27 19 13 1 3 33 38 23407
2018 Human resources 18 25 27 18 10 1 2 28 44 8426
2018 Financial management 13 23 29 21 11 1 2 33 38 6486
2018 Procurement 16 24 28 19 9 2 2 29 42 2725
2018 Real property 21 27 29 13 8 1 1 21 49 2793
2018 Materiel management 17 25 25 19 12 1 1 32 43 1478
2018 Information management 15 20 27 18 14 1 3 34 37 3466
2018 Information technology 18 25 28 17 9 1 2 27 44 10368
2018 Internal audit 10 21 27 23 15 2 2 40 32 1136
2018 Evaluation 13 20 27 21 13 3 3 36 35 1440
2018 Data sciences 11 20 27 20 17 2 3 39 33 2390
2018 Policy 15 23 30 19 9 2 2 29 40 8177
2018 Project management 19 26 29 16 7 1 2 24 46 6949
2018 Other services to the public 16 21 27 18 14 1 3 33 39 8232
2018 None of the above 18 22 26 18 12 2 3 31 42 14779
2017 Client contact centre 13 17 24 19 18 2 8 41 33 10049
2017 Health care practitioners 23 25 25 13 10 1 3 24 50 2132
2017 Federal regulators 20 24 29 16 8 1 2 25 45 4010
2017 Compliance, inspection and enforcement 20 22 27 16 10 2 3 28 45 16335
2017 Communications or public affairs 17 22 27 17 11 2 3 30 42 4238
2017 Access to information and privacy 17 18 22 17 17 2 7 37 39 1270
2017 Security 21 25 27 14 8 1 4 23 48 4909
2017 Science and technology 15 22 28 18 13 1 3 32 38 11085
2017 Library services 17 20 26 15 15 1 6 32 40 511
2017 Legal services 17 23 28 16 11 2 3 28 43 3439
2017 Administration and operations 15 21 27 17 13 2 5 33 38 25730
2017 Human resources 19 24 27 15 10 1 4 26 45 8296
2017 Financial management 13 21 28 20 13 1 4 34 36 6768
2017 Procurement 17 24 27 18 9 1 3 28 43 2772
2017 Real property 21 27 27 14 8 1 2 23 49 2921
2017 Materiel management 18 23 25 17 12 1 3 31 43 1517
2017 Information management 15 21 26 17 15 2 4 34 37 3660
2017 Information technology 18 24 29 16 10 1 3 27 43 11503
2017 Internal audit 11 17 27 23 16 2 5 41 29 969
2017 Evaluation 13 22 27 18 14 2 4 35 37 1330
2017 Data sciences 11 19 25 21 18 2 5 42 31 2204
2017 Policy 17 23 28 18 9 2 3 28 42 8105
2017 Project management 18 26 29 15 8 1 3 24 46 7129
2017 Other services to the public 15 18 26 18 15 2 6 36 36 8209
2017 None of the above 17 21 26 17 13 2 6 31 41 20848
2014 Client contact centre 16 21 25 17 13 1 6 32 41 10874
2014 Health care practitioners 28 28 22 11 7 1 2 19 58 2477
2014 Federal regulators 22 26 28 14 6 1 2 21 50 4874
2014 Compliance, inspection and enforcement 22 24 27 15 8 1 2 24 48 18985
2014 Communications or public affairs 19 25 29 15 8 1 3 24 46 4585
2014 Access to information and privacy 14 20 25 18 17 1 4 37 37 1319
2014 Security 21 27 29 14 6 1 3 21 49 6356
2014 Science and technology 22 27 27 14 7 1 2 21 51 10869
2014 Library services 22 26 25 10 11 1 5 22 51 519
2014 Legal services 21 27 28 14 7 1 2 22 49 3605
2014 Administration and operations 20 24 27 15 9 1 3 25 46 29155
2014 Human resources 22 27 27 14 8 1 3 22 51 8758
2014 Financial management 17 24 30 17 9 1 3 27 42 7428
2014 Procurement 23 29 28 12 6 1 2 18 53 2946
2014 Real property 25 30 26 11 6 0 1 17 56 3462
2014 Materiel management 22 28 27 13 8 1 2 22 51 1936
2014 Information management 20 24 26 14 10 1 4 26 47 4618
2014 Information technology 22 26 27 14 7 1 2 22 50 13537
2014 Internal audit 13 22 31 19 12 1 3 31 36 1096
2014 Evaluation 18 24 27 16 10 1 3 27 44 1664
2014 Other services to the public 20 23 26 16 11 2 3 28 45 11705
2014 None of the above 20 25 26 15 9 1 3 25 47 26692

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 14 21 21 21 10 5 49 27 13217
2020 Health care practitioners 12 18 22 24 17 4 3 44 32 2313
2020 Federal regulators 7 14 28 31 17 2 2 49 22 4036
2020 Compliance, inspection and enforcement 8 14 24 29 20 3 2 52 23 17747
2020 Communications or public affairs 8 14 24 28 20 4 2 51 23 4943
2020 Access to information and privacy 9 13 24 22 22 6 4 48 25 1647
2020 Security 15 19 26 23 13 2 2 37 36 5197
2020 Science and technology 6 11 24 31 23 3 3 57 18 10568
2020 Library services 5 9 25 31 26 2 3 60 14 502
2020 Legal services 6 13 27 29 19 3 3 51 21 3622
2020 Administration and operations 8 15 25 26 20 3 3 49 24 28040
2020 Human resources 9 16 27 26 17 3 2 46 26 10369
2020 Financial management 7 14 27 29 18 3 2 49 23 7430
2020 Procurement 10 15 24 28 18 3 2 49 26 3427
2020 Real property 8 15 24 29 19 3 3 51 23 3580
2020 Materiel management 8 18 24 27 20 2 1 48 27 1648
2020 Information management 8 15 22 27 21 4 4 52 24 3721
2020 Information technology 7 13 24 29 20 3 2 53 22 12412
2020 Internal audit 6 14 23 28 22 4 3 54 21 1119
2020 Evaluation 7 14 25 27 20 4 3 50 22 1581
2020 Data sciences 7 12 24 28 24 4 3 55 20 2836
2020 Policy 8 14 28 29 16 3 2 47 23 10717
2020 Project management 8 16 28 28 16 2 2 46 25 8785
2020 Other services to the public 9 13 21 26 23 6 4 53 24 9668
2020 None of the above 9 14 23 25 21 5 4 51 24 16396
2019 Client contact centre 16 20 23 18 16 4 4 36 38 10961
2019 Health care practitioners 15 23 27 20 13 2 2 33 38 2125
2019 Federal regulators 11 17 29 26 14 2 2 41 29 4088
2019 Compliance, inspection and enforcement 13 18 26 23 15 2 2 40 33 16639
2019 Communications or public affairs 10 17 26 23 18 3 2 44 28 4928
2019 Access to information and privacy 12 19 22 20 19 5 3 43 34 1577
2019 Security 19 21 26 19 11 2 2 31 42 5224
2019 Science and technology 6 14 24 28 22 3 4 53 22 10916
2019 Library services 9 10 26 27 21 3 6 52 20 500
2019 Legal services 12 19 28 23 14 3 2 38 32 3199
2019 Administration and operations 12 19 27 21 15 3 3 39 32 26120
2019 Human resources 14 21 27 20 13 3 2 34 37 9806
2019 Financial management 12 21 28 22 14 3 2 37 34 7094
2019 Procurement 12 18 26 23 16 2 2 41 32 3117
2019 Real property 12 20 26 22 15 2 2 39 34 3367
2019 Materiel management 12 18 26 23 18 2 2 42 31 1711
2019 Information management 12 19 24 22 17 3 3 42 32 3802
2019 Information technology 9 17 27 25 18 3 2 45 27 11887
2019 Internal audit 10 18 27 24 14 2 4 41 31 1192
2019 Evaluation 9 17 27 24 17 4 2 44 28 1586
2019 Data sciences 7 14 24 25 23 4 3 52 23 2804
2019 Policy 10 17 29 25 14 2 2 41 28 9582
2019 Project management 13 21 30 21 11 2 2 34 35 7943
2019 Other services to the public 11 16 24 22 19 4 4 45 29 9209
2019 None of the above 12 17 24 22 18 4 4 43 31 16819
2018 Client contact centre 16 21 24 18 13 4 4 33 41 9968
2018 Health care practitioners 17 22 26 19 12 2 2 33 40 1978
2018 Federal regulators 11 19 30 25 12 2 2 38 31 4018
2018 Compliance, inspection and enforcement 14 19 27 24 13 2 2 38 34 16174
2018 Communications or public affairs 13 20 27 21 13 3 2 37 34 4463
2018 Access to information and privacy 16 20 23 17 17 4 3 36 39 1299
2018 Security 19 22 25 20 9 2 3 31 43 4446
2018 Science and technology 8 14 26 28 19 3 3 50 23 9719
2018 Library services 10 12 25 26 19 4 3 49 23 433
2018 Legal services 13 19 29 21 13 3 2 36 34 3173
2018 Administration and operations 13 21 27 20 13 3 3 35 36 23312
2018 Human resources 16 23 27 19 10 3 2 30 41 8399
2018 Financial management 13 22 29 21 11 2 2 34 36 6470
2018 Procurement 13 21 27 22 12 3 2 36 36 2711
2018 Real property 14 20 26 23 13 2 2 38 35 2784
2018 Materiel management 12 21 28 21 14 2 3 37 34 1472
2018 Information management 13 20 26 20 16 3 3 38 35 3459
2018 Information technology 10 18 27 25 15 3 3 41 30 10337
2018 Internal audit 11 20 29 21 14 2 3 37 33 1131
2018 Evaluation 11 18 26 24 14 4 3 40 31 1439
2018 Data sciences 8 16 26 25 18 3 3 47 26 2388
2018 Policy 12 19 30 24 11 2 2 36 33 8145
2018 Project management 14 22 30 21 10 2 2 32 37 6915
2018 Other services to the public 13 18 25 22 15 3 3 40 33 8187
2018 None of the above 13 19 25 21 15 3 4 39 34 14742
2017 Client contact centre 15 21 24 16 14 5 7 33 40 10074
2017 Health care practitioners 14 21 26 19 13 2 3 34 38 2137
2017 Federal regulators 11 17 29 24 14 2 3 40 29 4010
2017 Compliance, inspection and enforcement 12 17 26 23 14 3 5 40 31 16338
2017 Communications or public affairs 14 19 26 19 15 4 4 37 35 4242
2017 Access to information and privacy 15 20 24 16 16 4 6 35 39 1270
2017 Security 15 19 26 21 10 2 5 34 38 4908
2017 Science and technology 7 13 24 27 21 3 6 52 21 11074
2017 Library services 8 14 24 24 19 2 8 48 25 512
2017 Legal services 10 18 27 22 15 4 4 41 30 3445
2017 Administration and operations 12 20 27 20 13 3 5 36 35 25754
2017 Human resources 14 22 27 19 11 3 4 32 39 8303
2017 Financial management 11 20 28 22 13 2 4 37 33 6763
2017 Procurement 14 20 26 21 13 2 4 36 36 2774
2017 Real property 13 20 27 20 13 2 4 35 36 2925
2017 Materiel management 12 18 26 21 17 2 5 41 31 1514
2017 Information management 12 18 24 20 16 4 6 40 33 3665
2017 Information technology 9 16 26 25 16 3 4 44 28 11505
2017 Internal audit 9 18 27 23 15 3 4 41 30 969
2017 Evaluation 10 18 28 21 16 3 4 39 30 1328
2017 Data sciences 6 14 26 24 21 3 5 49 22 2207
2017 Policy 11 19 30 22 11 3 3 35 32 8094
2017 Project management 13 21 30 20 10 2 4 33 35 7122
2017 Other services to the public 11 16 25 20 17 5 7 42 31 8200
2017 None of the above 12 17 24 21 15 4 7 40 33 20846
2014 Client contact centre 14 20 25 18 13 4 5 35 38 10874
2014 Health care practitioners 15 21 26 20 13 1 4 34 38 2477
2014 Federal regulators 10 17 29 27 12 2 3 41 28 4871
2014 Compliance, inspection and enforcement 11 17 26 25 14 3 4 42 29 18980
2014 Communications or public affairs 9 17 27 26 16 2 4 44 27 4584
2014 Access to information and privacy 12 18 24 20 16 4 5 40 33 1322
2014 Security 12 19 28 23 11 2 4 37 33 6357
2014 Science and technology 8 14 27 28 16 2 5 47 24 10856
2014 Library services 8 18 23 25 14 4 7 45 29 520
2014 Legal services 8 14 29 27 14 2 5 44 24 3605
2014 Administration and operations 12 19 27 22 12 3 5 37 34 29122
2014 Human resources 13 20 28 22 12 3 4 36 34 8756
2014 Financial management 10 18 29 24 13 2 4 39 29 7425
2014 Procurement 11 21 28 23 12 2 3 37 34 2952
2014 Real property 11 18 28 24 12 2 4 39 31 3461
2014 Materiel management 12 19 27 22 14 2 4 38 33 1936
2014 Information management 12 18 26 22 14 3 5 39 32 4613
2014 Information technology 9 14 26 28 15 3 5 46 25 13533
2014 Internal audit 11 18 29 22 13 2 4 38 31 1096
2014 Evaluation 11 15 26 26 14 3 5 44 28 1661
2014 Other services to the public 11 17 25 22 15 3 5 41 31 11705
2014 None of the above 11 17 27 23 14 3 5 40 30 26654

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 17 30 20 16 4 4 39 28 13226
2020 Health care practitioners 16 24 28 18 10 2 2 29 42 2316
2020 Federal regulators 13 21 35 19 9 1 1 29 35 4051
2020 Compliance, inspection and enforcement 13 22 33 19 10 2 1 30 36 17809
2020 Communications or public affairs 12 19 33 21 11 2 1 34 32 4953
2020 Access to information and privacy 7 15 29 23 20 4 4 46 24 1643
2020 Security 19 24 28 17 8 2 2 26 45 5216
2020 Science and technology 15 24 31 17 9 2 2 27 41 10593
2020 Library services 9 16 33 22 16 2 1 40 26 503
2020 Legal services 8 20 33 22 12 2 2 36 30 3629
2020 Administration and operations 10 19 34 20 13 2 2 35 30 28080
2020 Human resources 10 20 34 20 12 2 1 34 30 10362
2020 Financial management 7 17 35 25 13 1 1 38 25 7427
2020 Procurement 12 19 35 20 12 1 1 32 32 3443
2020 Real property 16 25 32 15 9 2 2 25 42 3581
2020 Materiel management 11 22 31 20 13 1 1 33 34 1650
2020 Information management 9 16 32 23 16 2 3 40 27 3719
2020 Information technology 14 21 32 19 11 2 1 31 36 12445
2020 Internal audit 7 14 35 24 15 3 1 41 23 1120
2020 Evaluation 10 18 30 24 13 3 2 39 29 1579
2020 Data sciences 10 18 31 22 15 3 2 38 30 2847
2020 Policy 12 21 34 22 9 2 1 31 33 10738
2020 Project management 15 24 34 17 8 1 1 25 41 8807
2020 Other services to the public 10 18 30 21 15 3 3 38 30 9660
2020 None of the above 14 20 29 19 13 3 3 34 36 16428
2019 Client contact centre 12 21 30 18 13 3 3 33 35 10975
2019 Health care practitioners 18 26 29 13 9 2 2 24 46 2140
2019 Federal regulators 16 23 33 17 7 2 1 25 41 4094
2019 Compliance, inspection and enforcement 16 24 32 16 8 2 1 25 41 16653
2019 Communications or public affairs 13 20 33 18 12 2 2 31 35 4957
2019 Access to information and privacy 7 16 27 23 20 3 3 46 25 1575
2019 Security 20 23 29 15 9 2 2 25 45 5245
2019 Science and technology 17 24 28 15 11 3 2 28 43 10938
2019 Library services 11 16 33 21 13 1 5 36 29 502
2019 Legal services 13 22 31 19 11 2 2 32 36 3203
2019 Administration and operations 12 22 33 18 12 2 2 31 35 26136
2019 Human resources 12 22 34 17 11 2 2 29 35 9801
2019 Financial management 10 20 34 22 11 1 2 34 30 7105
2019 Procurement 13 23 34 18 10 1 1 28 37 3126
2019 Real property 19 28 29 14 8 2 1 22 49 3380
2019 Materiel management 16 23 28 18 12 2 1 31 40 1710
2019 Information management 11 19 31 20 14 3 2 36 31 3814
2019 Information technology 16 23 31 17 9 2 2 27 41 11926
2019 Internal audit 9 20 34 22 11 2 2 35 30 1195
2019 Evaluation 10 20 32 20 13 3 2 34 32 1590
2019 Data sciences 12 19 30 20 14 3 2 36 33 2809
2019 Policy 14 22 34 18 9 2 1 28 37 9580
2019 Project management 19 27 32 14 6 1 1 20 47 7966
2019 Other services to the public 13 19 29 19 14 3 3 36 33 9211
2019 None of the above 15 20 29 17 13 3 3 32 37 16855
2018 Client contact centre 14 22 31 16 10 3 3 28 38 10001
2018 Health care practitioners 22 27 27 14 7 2 2 22 50 1984
2018 Federal regulators 17 27 31 16 7 1 1 23 45 4028
2018 Compliance, inspection and enforcement 19 25 32 15 7 2 1 22 45 16241
2018 Communications or public affairs 16 23 32 17 9 3 2 27 40 4491
2018 Access to information and privacy 9 18 30 20 17 2 3 39 29 1300
2018 Security 22 27 27 14 6 2 3 21 51 4469
2018 Science and technology 20 26 28 13 8 2 2 22 48 9775
2018 Library services 12 21 30 19 11 4 2 32 36 431
2018 Legal services 14 21 34 17 9 3 2 27 38 3183
2018 Administration and operations 14 23 33 16 10 2 2 27 39 23421
2018 Human resources 14 25 34 16 8 2 2 24 40 8425
2018 Financial management 11 22 35 20 9 1 1 29 34 6485
2018 Procurement 16 24 34 16 7 2 1 23 41 2725
2018 Real property 23 30 30 11 5 1 1 16 54 2796
2018 Materiel management 15 23 32 15 11 2 2 27 40 1478
2018 Information management 12 19 32 19 12 3 3 33 33 3471
2018 Information technology 18 25 31 15 7 2 2 23 45 10375
2018 Internal audit 12 18 36 19 12 2 2 32 30 1137
2018 Evaluation 12 20 33 19 10 3 3 30 34 1439
2018 Data sciences 14 21 30 18 12 3 3 32 37 2402
2018 Policy 16 24 33 17 7 2 1 24 41 8192
2018 Project management 21 28 32 12 5 1 1 17 50 6953
2018 Other services to the public 15 21 30 17 11 3 3 30 38 8238
2018 None of the above 17 22 29 16 10 3 3 28 42 14817
2017 Client contact centre 12 21 31 15 11 4 6 29 37 10076
2017 Health care practitioners 19 24 29 14 7 3 4 23 47 2134
2017 Federal regulators 19 23 33 14 7 2 2 23 43 4014
2017 Compliance, inspection and enforcement 18 24 32 14 7 2 2 22 44 16341
2017 Communications or public affairs 16 21 32 15 10 3 3 27 40 4246
2017 Access to information and privacy 10 17 29 18 15 4 7 37 30 1272
2017 Security 20 24 28 14 6 3 5 22 47 4904
2017 Science and technology 19 24 28 12 9 3 4 23 46 11087
2017 Library services 11 18 31 18 12 3 7 32 33 512
2017 Legal services 15 21 31 16 10 4 3 28 38 3442
2017 Administration and operations 14 22 32 15 10 2 4 27 39 25765
2017 Human resources 14 22 36 14 8 2 3 24 38 8310
2017 Financial management 10 20 37 18 9 2 3 29 32 6766
2017 Procurement 16 25 34 15 7 1 2 22 43 2774
2017 Real property 22 27 30 10 6 2 3 17 52 2924
2017 Materiel management 15 22 31 15 10 2 4 27 40 1514
2017 Information management 12 19 32 17 13 3 4 33 33 3668
2017 Information technology 18 24 31 15 7 3 3 23 44 11524
2017 Internal audit 10 17 34 21 13 2 4 35 28 970
2017 Evaluation 13 21 32 16 12 2 4 30 36 1327
2017 Data sciences 12 19 30 19 12 4 4 33 34 2208
2017 Policy 16 24 34 15 7 2 2 24 41 8104
2017 Project management 20 28 31 12 5 1 2 18 50 7126
2017 Other services to the public 13 20 30 15 12 4 6 30 37 8212
2017 None of the above 16 21 28 15 11 4 6 28 41 20833
2014 Client contact centre 13 22 32 15 9 3 5 27 39 10874
2014 Health care practitioners 24 27 28 11 6 2 3 18 53 2474
2014 Federal regulators 20 25 31 15 5 2 2 21 47 4873
2014 Compliance, inspection and enforcement 20 25 31 14 7 2 2 21 46 18997
2014 Communications or public affairs 17 25 31 14 8 1 3 24 43 4584
2014 Access to information and privacy 11 17 29 17 17 3 5 37 31 1319
2014 Security 19 27 29 14 6 3 3 21 49 6358
2014 Science and technology 25 26 26 11 6 2 3 18 54 10879
2014 Library services 13 23 25 15 15 5 5 34 39 518
2014 Legal services 16 23 32 15 7 2 3 24 42 3607
2014 Administration and operations 16 24 32 14 8 2 3 24 43 29137
2014 Human resources 16 25 33 14 7 2 3 22 43 8765
2014 Financial management 13 22 36 17 9 2 3 27 36 7422
2014 Procurement 17 27 36 13 5 1 2 19 45 2951
2014 Real property 26 29 28 10 4 1 2 14 57 3466
2014 Materiel management 17 24 31 15 8 2 2 24 43 1930
2014 Information management 15 21 32 16 10 3 4 28 38 4622
2014 Information technology 18 24 32 15 6 2 2 22 45 13557
2014 Internal audit 12 21 37 17 9 2 2 27 34 1097
2014 Evaluation 15 23 31 17 9 3 3 27 39 1664
2014 Other services to the public 16 22 30 15 10 3 4 27 41 11697
2014 None of the above 19 23 29 14 8 3 4 24 45 26676

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 17 35 25 14 1 2 41 23 13289
2020 Health care practitioners 10 19 35 24 10 0 1 35 29 2320
2020 Federal regulators 8 19 38 25 10 0 1 34 27 4058
2020 Compliance, inspection and enforcement 10 20 38 22 9 0 1 32 30 17864
2020 Communications or public affairs 7 19 38 24 11 0 0 36 26 4964
2020 Access to information and privacy 8 18 34 23 16 1 1 39 27 1654
2020 Security 10 19 33 25 11 1 1 36 30 5226
2020 Science and technology 5 16 37 29 11 1 1 41 22 10623
2020 Library services 7 16 42 24 10 0 1 35 23 503
2020 Legal services 8 24 40 19 8 0 0 28 32 3634
2020 Administration and operations 6 17 36 26 13 0 1 40 23 28162
2020 Human resources 7 18 37 24 12 0 1 37 25 10399
2020 Financial management 5 15 36 29 14 1 1 44 19 7453
2020 Procurement 8 17 36 25 13 0 1 38 25 3452
2020 Real property 7 16 36 27 12 1 1 39 23 3588
2020 Materiel management 6 15 34 29 14 0 1 44 21 1649
2020 Information management 6 15 35 27 15 1 1 43 21 3738
2020 Information technology 4 10 31 35 18 1 1 54 15 12471
2020 Internal audit 4 16 38 27 14 1 1 42 20 1124
2020 Evaluation 6 16 39 26 12 1 1 38 22 1587
2020 Data sciences 7 18 35 26 13 1 1 39 26 2848
2020 Policy 6 19 40 25 9 0 0 34 26 10761
2020 Project management 6 18 37 27 11 0 1 38 24 8834
2020 Other services to the public 8 19 35 23 13 1 1 37 27 9702
2020 None of the above 8 18 34 24 13 1 2 38 27 16480
2019 Client contact centre 10 19 33 22 12 1 2 36 30 11007
2019 Health care practitioners 13 22 34 20 10 0 1 31 35 2144
2019 Federal regulators 12 21 33 23 10 1 1 33 33 4098
2019 Compliance, inspection and enforcement 14 23 34 19 8 0 1 28 37 16699
2019 Communications or public affairs 10 19 34 22 13 0 1 35 30 4960
2019 Access to information and privacy 8 17 31 23 18 1 2 42 26 1587
2019 Security 14 20 31 23 9 1 2 33 34 5253
2019 Science and technology 7 17 33 26 14 1 2 40 26 10954
2019 Library services 9 22 38 19 10 0 1 29 32 502
2019 Legal services 13 22 36 17 10 0 1 28 36 3217
2019 Administration and operations 9 19 33 23 13 1 1 37 29 26210
2019 Human resources 10 20 32 22 13 1 1 36 31 9824
2019 Financial management 8 17 33 26 14 1 1 41 26 7119
2019 Procurement 10 20 31 24 13 0 1 37 31 3128
2019 Real property 10 19 32 24 12 1 1 37 29 3379
2019 Materiel management 9 16 33 24 16 0 2 40 26 1713
2019 Information management 8 16 33 25 15 1 2 41 25 3828
2019 Information technology 6 13 32 30 17 1 2 48 19 11930
2019 Internal audit 8 18 34 24 13 1 2 39 27 1193
2019 Evaluation 8 18 35 24 13 1 1 38 27 1592
2019 Data sciences 11 19 33 21 14 1 1 36 30 2814
2019 Policy 10 20 34 23 11 0 1 35 30 9606
2019 Project management 10 19 34 25 11 1 1 36 29 7967
2019 Other services to the public 11 19 33 22 13 1 2 36 31 9221
2019 None of the above 10 18 31 23 14 1 2 38 30 16889
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 29 17 6 4 8 6 69 11 13292
2020 Health care practitioners 19 29 20 13 12 4 3 52 27 2321
2020 Federal regulators 27 32 17 9 5 6 4 66 16 4063
2020 Compliance, inspection and enforcement 24 32 19 9 7 6 3 61 18 17862
2020 Communications or public affairs 31 30 15 7 4 8 6 70 13 4966
2020 Access to information and privacy 34 29 17 6 5 6 4 69 12 1647
2020 Security 16 26 20 16 18 2 2 44 35 5227
2020 Science and technology 25 32 18 10 6 6 4 63 17 10620
2020 Library services 30 29 22 8 4 6 1 63 13 504
2020 Legal services 23 27 19 10 6 10 4 59 19 3638
2020 Administration and operations 29 31 17 8 5 6 4 66 15 28169
2020 Human resources 33 30 14 7 3 7 5 72 12 10394
2020 Financial management 32 31 16 7 4 6 5 70 12 7452
2020 Procurement 32 31 17 7 5 5 3 68 13 3455
2020 Real property 25 32 18 10 8 4 3 61 19 3603
2020 Materiel management 24 33 21 10 7 3 2 60 18 1656
2020 Information management 31 31 17 7 5 6 4 68 13 3745
2020 Information technology 34 31 16 5 3 6 4 73 9 12459
2020 Internal audit 31 30 17 6 3 8 5 71 9 1121
2020 Evaluation 27 31 16 9 4 10 5 68 14 1587
2020 Data sciences 33 28 14 7 3 8 6 72 12 2845
2020 Policy 31 29 15 7 4 8 6 70 13 10757
2020 Project management 30 31 16 8 4 6 5 69 13 8830
2020 Other services to the public 26 29 19 9 6 6 4 62 17 9692
2020 None of the above 24 29 19 10 8 6 4 59 20 16506
2019 Client contact centre 31 30 17 8 6 6 3 67 15 10997
2019 Health care practitioners 22 30 18 14 11 3 1 55 27 2144
2019 Federal regulators 28 30 16 10 8 4 3 63 20 4105
2019 Compliance, inspection and enforcement 26 30 18 11 9 5 2 60 21 16671
2019 Communications or public affairs 32 30 13 9 5 6 4 69 16 4968
2019 Access to information and privacy 35 28 14 9 6 5 4 68 17 1589
2019 Security 18 25 19 16 18 2 2 45 35 5243
2019 Science and technology 28 31 15 11 7 5 3 64 19 10952
2019 Library services 30 31 13 10 7 6 2 67 18 502
2019 Legal services 24 27 17 12 9 8 3 58 23 3220
2019 Administration and operations 29 30 16 10 7 5 3 64 18 26218
2019 Human resources 34 30 14 8 5 5 5 71 14 9824
2019 Financial management 32 31 15 9 5 5 4 68 15 7120
2019 Procurement 31 32 17 8 5 4 3 67 15 3124
2019 Real property 26 32 18 11 9 3 2 61 20 3381
2019 Materiel management 26 32 18 11 8 3 2 61 20 1716
2019 Information management 31 30 16 9 7 5 3 66 17 3839
2019 Information technology 35 31 15 6 4 5 4 72 11 11935
2019 Internal audit 33 28 15 7 5 7 4 69 14 1197
2019 Evaluation 29 26 16 10 8 8 4 62 20 1591
2019 Data sciences 36 28 12 7 5 7 6 73 13 2809
2019 Policy 33 28 13 9 5 6 5 69 16 9603
2019 Project management 30 31 15 9 6 5 4 66 17 7966
2019 Other services to the public 27 29 17 10 9 5 3 61 20 9235
2019 None of the above 26 29 17 11 9 5 3 59 22 16908
2018 Client contact centre 22 34 20 9 6 6 3 61 17 9995
2018 Health care practitioners 18 31 18 15 14 3 2 51 31 1975
2018 Federal regulators 22 33 17 11 9 5 3 60 22 4027
2018 Compliance, inspection and enforcement 18 33 21 12 10 5 2 54 24 16268
2018 Communications or public affairs 25 31 16 11 5 6 4 63 19 4498
2018 Access to information and privacy 25 30 19 9 7 5 4 61 18 1311
2018 Security 12 26 19 17 22 2 1 40 40 4466
2018 Science and technology 20 34 18 11 8 6 3 59 21 9768
2018 Library services 21 35 18 10 7 6 3 62 19 436
2018 Legal services 17 30 18 14 11 8 3 52 27 3194
2018 Administration and operations 22 33 19 11 8 5 3 60 20 23451
2018 Human resources 27 35 15 9 5 5 4 68 15 8433
2018 Financial management 23 34 18 10 6 5 3 62 17 6489
2018 Procurement 23 35 21 9 7 4 2 62 17 2721
2018 Real property 19 34 20 12 12 3 2 55 25 2788
2018 Materiel management 20 33 23 10 9 4 1 55 21 1474
2018 Information management 25 34 18 9 7 5 3 64 17 3467
2018 Information technology 26 34 18 7 5 6 4 67 13 10361
2018 Internal audit 23 34 19 8 6 6 4 63 16 1137
2018 Evaluation 23 30 16 10 7 8 5 61 19 1437
2018 Data sciences 29 29 15 8 5 9 5 67 15 2399
2018 Policy 27 31 15 9 6 8 5 66 17 8199
2018 Project management 23 34 18 10 7 6 4 62 18 6941
2018 Other services to the public 19 32 19 12 10 5 2 55 24 8237
2018 None of the above 19 31 20 12 11 5 3 53 25 14833
2017 Client contact centre 27 33 16 9 6 6 4 66 17 10112
2017 Health care practitioners 19 31 15 16 14 3 1 53 31 2144
2017 Federal regulators 26 31 15 11 9 4 4 62 22 4028
2017 Compliance, inspection and enforcement 23 30 17 11 10 5 3 57 24 16388
2017 Communications or public affairs 29 29 14 10 6 6 5 65 18 4249
2017 Access to information and privacy 32 28 13 10 7 6 4 66 19 1277
2017 Security 14 26 19 17 21 2 2 41 39 4918
2017 Science and technology 25 32 15 11 8 5 4 62 21 11118
2017 Library services 26 32 13 7 9 6 6 66 19 513
2017 Legal services 20 28 16 14 10 7 5 54 28 3453
2017 Administration and operations 26 32 15 10 8 4 3 63 20 25897
2017 Human resources 31 32 13 9 5 4 5 70 16 8337
2017 Financial management 28 32 15 9 7 5 4 66 18 6785
2017 Procurement 28 33 18 9 6 3 3 64 17 2794
2017 Real property 24 32 18 11 10 3 2 60 22 2946
2017 Materiel management 27 33 17 8 10 3 2 63 19 1527
2017 Information management 29 31 15 10 7 5 4 65 18 3686
2017 Information technology 30 32 15 8 5 5 5 69 14 11561
2017 Internal audit 29 30 14 10 6 5 6 66 17 975
2017 Evaluation 27 30 14 9 9 6 5 64 20 1333
2017 Data sciences 33 29 12 7 5 7 7 72 15 2213
2017 Policy 30 30 12 9 6 7 6 69 17 8119
2017 Project management 28 32 15 9 7 5 4 66 18 7153
2017 Other services to the public 25 30 16 11 10 5 3 60 23 8277
2017 None of the above 23 30 16 11 11 4 4 58 24 21007
2014 Client contact centre 28 33 17 9 6 4 3 65 17 10917
2014 Health care practitioners 21 31 15 15 14 3 1 54 31 2486
2014 Federal regulators 30 32 14 10 7 4 3 67 18 4881
2014 Compliance, inspection and enforcement 28 32 15 10 8 4 2 64 20 19029
2014 Communications or public affairs 31 31 14 9 6 4 4 68 17 4591
2014 Access to information and privacy 34 28 15 9 6 3 5 67 17 1328
2014 Security 18 31 19 16 13 2 1 50 30 6374
2014 Science and technology 28 33 15 10 7 4 3 66 18 10893
2014 Library services 29 28 16 11 8 5 4 63 20 519
2014 Legal services 27 28 15 12 9 6 3 60 23 3616
2014 Administration and operations 29 32 15 10 8 4 3 65 19 29205
2014 Human resources 34 30 13 9 7 4 4 69 17 8779
2014 Financial management 31 32 15 9 7 3 3 67 17 7443
2014 Procurement 28 33 15 10 8 3 2 64 19 2958
2014 Real property 27 35 15 9 8 2 2 66 19 3469
2014 Materiel management 26 33 15 11 11 3 1 61 24 1939
2014 Information management 30 32 14 9 8 4 3 67 18 4627
2014 Information technology 34 32 14 7 5 4 4 71 13 13575
2014 Internal audit 29 31 14 10 7 5 4 66 18 1098
2014 Evaluation 28 31 14 10 7 5 5 65 19 1670
2014 Other services to the public 27 31 15 11 9 3 3 62 21 11751
2014 None of the above 27 31 15 11 8 4 3 63 21 26762

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 26 8 5 3 2 1 84 8 13266
2020 Health care practitioners 36 30 11 12 10 1 0 67 22 2320
2020 Federal regulators 49 28 8 9 5 1 0 78 14 4049
2020 Compliance, inspection and enforcement 44 30 9 9 6 1 0 76 15 17823
2020 Communications or public affairs 55 27 7 7 4 1 0 83 10 4961
2020 Access to information and privacy 56 24 8 7 3 2 0 81 10 1653
2020 Security 30 27 13 14 16 1 0 57 30 5227
2020 Science and technology 45 31 9 9 5 1 0 77 14 10607
2020 Library services 48 28 10 10 4 1 0 76 14 502
2020 Legal services 42 31 9 10 6 2 0 74 17 3634
2020 Administration and operations 50 28 9 7 5 1 0 79 13 28123
2020 Human resources 59 25 7 6 3 1 0 84 9 10385
2020 Financial management 55 27 7 6 4 1 0 83 10 7441
2020 Procurement 52 27 9 6 5 1 0 80 11 3453
2020 Real property 44 29 10 9 6 1 0 75 15 3599
2020 Materiel management 41 30 12 9 7 1 0 72 16 1651
2020 Information management 51 26 9 7 5 1 0 79 12 3744
2020 Information technology 56 28 7 5 3 1 0 84 8 12444
2020 Internal audit 53 31 8 4 3 0 0 85 7 1121
2020 Evaluation 49 30 8 8 4 1 0 81 12 1583
2020 Data sciences 55 27 6 7 2 1 0 84 10 2842
2020 Policy 55 27 7 7 4 1 0 82 11 10746
2020 Project management 53 28 8 7 4 1 0 81 11 8819
2020 Other services to the public 46 28 9 8 6 2 1 76 14 9687
2020 None of the above 43 28 10 9 8 1 0 73 17 16482
2019 Client contact centre 50 29 9 7 4 1 0 80 11 10964
2019 Health care practitioners 36 30 12 13 8 0 0 67 21 2140
2019 Federal regulators 46 28 8 9 7 1 0 75 16 4094
2019 Compliance, inspection and enforcement 42 30 10 10 7 1 0 73 17 16677
2019 Communications or public affairs 52 27 7 9 4 1 0 80 13 4967
2019 Access to information and privacy 50 26 8 8 6 1 0 77 15 1586
2019 Security 27 28 13 14 16 1 0 56 30 5250
2019 Science and technology 44 31 9 9 5 1 0 76 15 10955
2019 Library services 45 28 8 10 7 1 0 74 18 502
2019 Legal services 36 32 10 12 8 1 0 69 21 3218
2019 Administration and operations 46 29 9 9 6 1 0 75 15 26196
2019 Human resources 53 28 7 7 4 1 0 82 11 9818
2019 Financial management 50 30 8 7 4 1 0 80 12 7114
2019 Procurement 48 29 10 7 5 1 0 77 12 3119
2019 Real property 42 31 11 9 6 0 0 73 16 3385
2019 Materiel management 41 30 11 10 8 0 0 71 18 1717
2019 Information management 46 29 9 9 6 0 0 76 15 3832
2019 Information technology 53 28 8 6 4 1 0 82 10 11919
2019 Internal audit 52 28 8 7 4 1 0 80 11 1198
2019 Evaluation 47 27 10 10 5 1 0 75 15 1595
2019 Data sciences 54 27 8 7 4 1 0 81 11 2809
2019 Policy 51 28 7 8 5 1 0 80 13 9599
2019 Project management 47 30 8 9 6 1 0 77 15 7958
2019 Other services to the public 44 29 10 10 7 1 0 73 17 9221
2019 None of the above 41 28 11 10 8 1 0 71 18 16898
2018 Client contact centre 44 32 10 8 6 1 0 77 13 9983
2018 Health care practitioners 33 32 11 12 11 0 0 65 24 1980
2018 Federal regulators 41 30 9 11 8 1 0 72 19 4024
2018 Compliance, inspection and enforcement 36 32 11 11 9 1 0 69 20 16223
2018 Communications or public affairs 46 30 8 10 5 1 0 77 15 4480
2018 Access to information and privacy 43 30 9 8 8 1 0 75 16 1309
2018 Security 24 27 15 16 19 0 0 51 35 4451
2018 Science and technology 37 34 10 11 6 1 0 72 18 9749
2018 Library services 40 32 8 12 6 1 0 73 18 435
2018 Legal services 32 33 11 13 10 2 0 65 24 3180
2018 Administration and operations 41 31 10 10 7 1 0 73 17 23400
2018 Human resources 49 30 8 8 4 1 0 80 12 8424
2018 Financial management 43 33 9 9 6 1 0 76 15 6472
2018 Procurement 41 32 11 9 6 0 0 74 15 2715
2018 Real property 37 31 11 11 9 1 0 69 21 2789
2018 Materiel management 34 31 12 13 10 1 0 65 23 1469
2018 Information management 42 32 9 10 6 1 0 74 17 3459
2018 Information technology 46 32 9 7 5 1 0 78 12 10346
2018 Internal audit 46 30 11 6 5 1 1 78 12 1135
2018 Evaluation 43 30 10 9 6 1 0 74 15 1438
2018 Data sciences 49 29 8 8 6 1 0 79 13 2400
2018 Policy 47 29 8 9 6 1 0 77 15 8179
2018 Project management 42 32 9 10 6 1 0 75 16 6923
2018 Other services to the public 37 31 11 12 9 1 0 68 21 8231
2018 None of the above 35 30 11 12 10 1 0 67 22 14814
2017 Client contact centre 47 32 9 7 5 1 0 80 12 10104
2017 Health care practitioners 33 32 10 14 11 1 0 65 25 2144
2017 Federal regulators 43 30 9 10 8 1 0 73 18 4025
2017 Compliance, inspection and enforcement 38 31 10 11 9 1 0 69 20 16384
2017 Communications or public affairs 46 31 8 8 5 1 0 78 14 4251
2017 Access to information and privacy 49 26 9 8 6 1 0 76 14 1278
2017 Security 24 25 15 17 18 1 1 50 35 4917
2017 Science and technology 41 32 9 10 6 1 0 74 17 11116
2017 Library services 45 32 7 8 7 1 1 78 15 513
2017 Legal services 34 31 11 11 10 2 0 67 22 3457
2017 Administration and operations 42 31 9 9 7 1 0 74 17 25900
2017 Human resources 51 30 7 8 4 1 0 81 12 8333
2017 Financial management 45 32 9 7 6 0 0 78 13 6786
2017 Procurement 44 31 11 8 6 0 0 75 14 2795
2017 Real property 37 32 11 10 8 0 0 70 18 2946
2017 Materiel management 39 32 10 9 9 1 0 72 18 1527
2017 Information management 44 30 9 8 7 1 0 75 16 3686
2017 Information technology 47 31 9 7 5 1 0 79 12 11569
2017 Internal audit 48 29 9 8 5 1 0 77 14 975
2017 Evaluation 43 33 9 8 7 1 0 77 15 1332
2017 Data sciences 50 28 8 8 5 1 0 79 12 2216
2017 Policy 49 28 7 9 6 1 0 78 15 8122
2017 Project management 45 31 9 8 6 1 0 76 15 7150
2017 Other services to the public 40 29 9 11 8 1 0 71 20 8272
2017 None of the above 38 30 11 10 9 1 1 69 20 20999
2014 Client contact centre 45 32 10 7 5 1 0 78 12 10908
2014 Health care practitioners 32 32 10 15 10 0 0 65 25 2484
2014 Federal regulators 44 30 8 10 7 1 0 75 17 4884
2014 Compliance, inspection and enforcement 42 30 9 10 7 1 0 73 17 19028
2014 Communications or public affairs 45 30 7 10 6 1 0 77 16 4593
2014 Access to information and privacy 48 27 9 9 6 1 0 76 15 1326
2014 Security 26 31 15 15 13 1 0 57 28 6371
2014 Science and technology 41 33 9 10 6 1 0 74 16 10891
2014 Library services 44 27 9 9 9 1 1 72 19 521
2014 Legal services 37 31 10 12 9 2 0 69 20 3616
2014 Administration and operations 42 30 9 10 7 1 0 73 17 29202
2014 Human resources 49 29 8 8 6 1 0 78 14 8776
2014 Financial management 45 31 8 9 6 1 0 77 15 7443
2014 Procurement 39 33 10 10 8 1 0 73 18 2958
2014 Real property 40 31 10 10 8 1 0 72 18 3470
2014 Materiel management 36 30 10 10 11 1 0 68 22 1940
2014 Information management 42 31 9 10 7 1 0 74 17 4627
2014 Information technology 47 30 9 8 5 1 0 78 13 13576
2014 Internal audit 43 32 9 10 5 1 0 76 15 1096
2014 Evaluation 42 31 9 10 7 1 0 74 17 1667
2014 Other services to the public 40 29 10 11 9 1 0 70 20 11741
2014 None of the above 40 29 10 11 9 1 0 70 19 26765

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 29 5 3 1 1 1 90 5 13241
2020 Health care practitioners 41 35 8 10 4 0 0 77 15 2319
2020 Federal regulators 56 29 6 6 2 0 0 85 9 4048
2020 Compliance, inspection and enforcement 49 34 7 6 3 0 0 84 9 17784
2020 Communications or public affairs 62 28 5 4 2 0 0 89 5 4945
2020 Access to information and privacy 59 28 7 3 2 0 0 88 6 1647
2020 Security 32 34 13 12 9 0 0 66 21 5203
2020 Science and technology 52 33 7 6 2 0 0 85 8 10587
2020 Library services 56 30 7 6 2 0 0 86 7 503
2020 Legal services 51 34 7 6 2 0 0 86 8 3623
2020 Administration and operations 55 31 6 5 2 0 0 86 8 28052
2020 Human resources 64 26 4 3 1 0 0 91 5 10350
2020 Financial management 60 29 5 4 2 0 0 89 6 7415
2020 Procurement 58 30 5 5 2 0 0 88 7 3446
2020 Real property 48 32 8 7 4 0 0 81 11 3596
2020 Materiel management 44 36 10 8 2 0 0 80 10 1652
2020 Information management 57 30 6 5 2 0 0 87 7 3733
2020 Information technology 61 29 5 3 2 0 0 90 5 12401
2020 Internal audit 64 28 4 3 1 0 0 92 4 1117
2020 Evaluation 58 31 6 4 1 0 0 89 5 1576
2020 Data sciences 64 25 5 4 1 0 0 90 5 2834
2020 Policy 66 24 4 4 2 0 0 91 5 10708
2020 Project management 60 27 6 5 2 0 0 88 6 8791
2020 Other services to the public 50 33 7 7 3 1 0 83 9 9670
2020 None of the above 48 32 8 7 4 1 0 80 11 16427
2019 Client contact centre 53 33 6 5 2 0 0 86 7 10988
2019 Health care practitioners 36 38 10 11 5 0 0 74 16 2139
2019 Federal regulators 48 32 7 8 4 0 0 81 12 4106
2019 Compliance, inspection and enforcement 45 35 8 8 4 0 0 80 12 16666
2019 Communications or public affairs 56 30 5 6 2 0 0 86 8 4964
2019 Access to information and privacy 54 29 8 7 3 0 0 83 9 1585
2019 Security 29 35 14 13 9 0 0 65 22 5241
2019 Science and technology 50 33 8 7 3 0 0 83 9 10940
2019 Library services 52 32 6 8 2 0 0 84 10 502
2019 Legal services 44 36 8 9 3 0 0 80 12 3205
2019 Administration and operations 49 33 7 7 3 0 0 82 11 26188
2019 Human resources 58 30 5 5 2 0 0 87 7 9807
2019 Financial management 54 32 6 5 3 0 0 86 8 7105
2019 Procurement 49 34 8 6 2 0 0 83 8 3121
2019 Real property 44 35 9 8 4 0 0 79 12 3375
2019 Materiel management 41 36 9 9 5 0 0 77 14 1720
2019 Information management 50 32 7 7 3 0 0 83 10 3833
2019 Information technology 56 31 6 4 2 0 0 88 6 11917
2019 Internal audit 55 33 6 5 2 0 0 88 6 1195
2019 Evaluation 51 32 7 7 3 0 0 83 10 1589
2019 Data sciences 62 26 5 4 2 0 0 88 7 2811
2019 Policy 60 27 5 5 2 0 0 87 8 9598
2019 Project management 51 33 7 6 3 0 0 84 9 7957
2019 Other services to the public 44 34 9 9 4 0 0 79 13 9229
2019 None of the above 44 33 10 8 5 0 0 78 13 16885
2018 Client contact centre 46 38 7 5 2 0 0 85 8 9983
2018 Health care practitioners 34 39 9 11 6 0 0 74 17 1971
2018 Federal regulators 45 36 8 7 4 0 0 82 10 4022
2018 Compliance, inspection and enforcement 39 39 9 8 4 0 0 79 12 16236
2018 Communications or public affairs 54 32 6 6 2 0 0 86 8 4486
2018 Access to information and privacy 49 34 7 6 4 0 0 84 9 1311
2018 Security 24 35 16 13 11 0 0 60 24 4455
2018 Science and technology 44 37 8 7 3 0 0 82 10 9755
2018 Library services 51 32 8 6 3 1 0 83 9 435
2018 Legal services 41 38 8 8 4 0 0 79 12 3176
2018 Administration and operations 44 37 8 7 3 0 0 81 11 23394
2018 Human resources 54 34 6 4 2 0 0 88 6 8421
2018 Financial management 47 37 8 6 3 0 0 84 8 6471
2018 Procurement 44 39 8 6 3 0 0 83 9 2715
2018 Real property 38 37 11 9 5 0 0 74 14 2785
2018 Materiel management 35 40 11 9 5 0 0 74 14 1471
2018 Information management 47 35 8 7 3 0 0 82 10 3471
2018 Information technology 50 36 7 5 2 0 0 86 7 10345
2018 Internal audit 51 35 6 5 2 0 1 87 7 1134
2018 Evaluation 50 33 6 6 4 0 0 84 10 1438
2018 Data sciences 57 30 6 5 2 1 0 88 7 2398
2018 Policy 58 29 5 5 3 0 0 87 7 8181
2018 Project management 48 36 7 6 3 0 0 84 9 6929
2018 Other services to the public 40 37 10 9 4 0 0 78 13 8227
2018 None of the above 39 36 11 9 5 0 0 76 14 14807
2017 Client contact centre 44 41 7 5 2 0 0 85 7 10107
2017 Health care practitioners 31 42 9 11 6 0 0 73 17 2139
2017 Federal regulators 42 38 8 7 4 0 0 81 11 4016
2017 Compliance, inspection and enforcement 36 40 10 9 5 0 0 77 14 16362
2017 Communications or public affairs 50 35 6 6 2 0 0 85 9 4240
2017 Access to information and privacy 45 37 7 6 3 0 0 83 10 1279
2017 Security 20 36 16 15 12 0 0 56 27 4909
2017 Science and technology 44 38 8 7 3 0 0 82 10 11107
2017 Library services 51 33 5 7 3 0 0 85 10 511
2017 Legal services 40 39 7 9 4 0 0 80 13 3449
2017 Administration and operations 42 39 8 7 4 0 0 81 11 25867
2017 Human resources 51 35 6 5 2 0 0 87 7 8330
2017 Financial management 44 38 8 6 3 0 0 83 10 6780
2017 Procurement 41 40 9 7 3 0 0 81 10 2788
2017 Real property 36 40 11 9 5 0 0 76 14 2941
2017 Materiel management 33 42 12 8 5 0 0 75 13 1521
2017 Information management 44 37 9 7 3 0 0 81 10 3680
2017 Information technology 46 39 8 5 2 0 0 85 7 11548
2017 Internal audit 50 38 6 4 2 0 0 88 7 975
2017 Evaluation 48 35 7 6 3 0 0 84 9 1332
2017 Data sciences 55 32 6 5 2 0 0 87 7 2216
2017 Policy 55 31 5 6 3 0 0 86 8 8110
2017 Project management 46 37 7 7 3 0 0 83 10 7148
2017 Other services to the public 37 40 9 9 4 0 0 77 14 8260
2017 None of the above 37 38 10 9 5 0 0 75 15 20971
2014 Client contact centre 40 44 9 5 2 0 0 84 8 10899
2014 Health care practitioners 31 41 9 12 6 0 0 72 18 2481
2014 Federal regulators 44 38 7 7 3 0 0 83 10 4879
2014 Compliance, inspection and enforcement 37 42 9 8 4 0 0 80 11 19030
2014 Communications or public affairs 46 39 6 6 2 0 0 85 9 4592
2014 Access to information and privacy 43 37 10 7 2 0 0 80 10 1326
2014 Security 20 42 17 13 7 0 0 62 20 6368
2014 Science and technology 42 41 8 6 2 0 0 83 8 10887
2014 Library services 46 35 7 9 3 0 0 81 12 521
2014 Legal services 42 39 8 8 3 0 0 81 11 3616
2014 Administration and operations 40 40 9 8 3 0 0 81 11 29194
2014 Human resources 48 37 6 6 2 0 0 86 8 8765
2014 Financial management 44 40 8 6 3 0 0 83 9 7442
2014 Procurement 37 42 10 7 3 0 0 79 10 2959
2014 Real property 37 41 10 8 4 0 0 79 12 3468
2014 Materiel management 33 39 11 11 5 0 0 73 16 1936
2014 Information management 42 38 9 7 3 0 0 80 11 4629
2014 Information technology 45 40 8 5 2 0 0 85 7 13571
2014 Internal audit 43 39 9 6 3 0 0 82 9 1096
2014 Evaluation 44 39 8 7 2 0 0 83 9 1669
2014 Other services to the public 36 41 10 9 4 0 0 77 13 11742
2014 None of the above 39 38 10 8 4 0 0 78 12 26758

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 33 14 3 2 3 2 80 6 13203
2020 Health care practitioners 36 39 13 7 3 1 0 76 11 2299
2020 Federal regulators 48 35 9 5 2 1 0 84 7 4040
2020 Compliance, inspection and enforcement 39 38 13 5 3 2 0 79 8 17729
2020 Communications or public affairs 55 31 7 4 2 1 0 87 6 4924
2020 Access to information and privacy 49 31 11 3 2 2 1 83 6 1635
2020 Security 27 36 18 9 8 1 0 65 17 5207
2020 Science and technology 45 38 10 4 2 1 0 83 7 10547
2020 Library services 46 37 9 5 2 0 0 83 8 501
2020 Legal services 46 37 9 4 2 1 0 84 7 3616
2020 Administration and operations 46 34 11 5 2 1 0 82 7 27954
2020 Human resources 55 31 8 3 2 1 0 87 5 10341
2020 Financial management 51 34 9 4 2 1 0 86 6 7407
2020 Procurement 47 34 12 4 2 1 0 82 6 3436
2020 Real property 42 37 12 5 3 1 0 80 8 3582
2020 Materiel management 39 37 14 6 3 1 0 76 9 1644
2020 Information management 47 35 10 4 2 1 0 83 7 3715
2020 Information technology 52 34 8 3 1 1 0 87 5 12385
2020 Internal audit 53 33 9 3 1 0 0 86 5 1112
2020 Evaluation 49 36 8 4 1 1 0 86 6 1579
2020 Data sciences 55 31 7 3 1 1 1 88 5 2828
2020 Policy 57 31 6 3 2 1 0 89 5 10671
2020 Project management 52 34 8 4 2 1 0 87 5 8768
2020 Other services to the public 40 35 14 5 2 2 1 78 8 9627
2020 None of the above 39 36 13 6 4 2 1 77 10 16376
2019 Client contact centre 39 36 15 4 2 2 1 78 7 11012
2019 Health care practitioners 34 40 15 7 3 1 0 75 11 2143
2019 Federal regulators 44 37 10 6 3 1 0 81 9 4107
2019 Compliance, inspection and enforcement 35 39 14 6 3 2 0 76 9 16679
2019 Communications or public affairs 52 33 8 4 2 1 0 86 6 4969
2019 Access to information and privacy 44 33 12 5 3 1 1 80 8 1588
2019 Security 25 36 20 10 8 1 0 62 18 5239
2019 Science and technology 44 38 10 5 2 1 0 83 7 10954
2019 Library services 45 36 9 6 3 2 0 82 9 503
2019 Legal services 41 38 11 6 3 1 0 80 9 3218
2019 Administration and operations 42 36 12 5 3 1 0 79 8 26227
2019 Human resources 50 35 8 4 2 1 0 86 6 9819
2019 Financial management 46 36 10 4 2 1 0 84 6 7117
2019 Procurement 44 37 11 5 2 1 0 82 7 3129
2019 Real property 39 40 13 5 3 1 0 79 8 3387
2019 Materiel management 36 39 14 6 4 1 0 76 10 1713
2019 Information management 43 35 12 5 3 1 0 80 8 3835
2019 Information technology 49 36 9 4 2 1 0 86 5 11942
2019 Internal audit 47 36 11 3 2 1 0 83 5 1199
2019 Evaluation 44 37 11 4 3 1 0 82 7 1590
2019 Data sciences 54 32 8 4 2 1 0 87 6 2815
2019 Policy 55 32 6 4 2 1 0 87 6 9609
2019 Project management 47 36 9 5 2 0 0 84 7 7975
2019 Other services to the public 37 36 15 6 3 2 1 75 10 9233
2019 None of the above 36 36 15 6 4 1 1 74 10 16921
2018 Client contact centre 32 40 17 5 3 2 1 74 8 9995
2018 Health care practitioners 30 42 16 6 5 1 0 73 11 1977
2018 Federal regulators 38 40 12 5 3 1 0 79 8 4027
2018 Compliance, inspection and enforcement 29 43 16 6 4 1 0 73 10 16256
2018 Communications or public affairs 47 38 8 5 2 1 0 86 6 4496
2018 Access to information and privacy 38 37 14 6 3 2 1 77 9 1310
2018 Security 21 39 20 10 10 1 0 60 20 4458
2018 Science and technology 39 42 11 5 2 1 0 82 8 9774
2018 Library services 38 39 11 7 3 1 0 78 11 436
2018 Legal services 38 42 10 6 3 1 0 80 9 3188
2018 Administration and operations 37 39 14 5 3 1 0 77 9 23442
2018 Human resources 46 38 9 4 2 1 0 85 6 8426
2018 Financial management 40 40 12 5 2 1 0 81 7 6485
2018 Procurement 37 39 15 5 3 1 0 77 8 2711
2018 Real property 33 41 15 6 5 1 0 75 10 2793
2018 Materiel management 31 41 15 7 5 2 0 73 12 1471
2018 Information management 40 38 13 5 3 1 0 79 8 3470
2018 Information technology 42 40 11 4 2 1 0 83 6 10362
2018 Internal audit 41 39 12 4 2 1 1 82 6 1136
2018 Evaluation 43 36 12 5 3 1 0 80 8 1437
2018 Data sciences 49 35 10 3 2 1 0 84 6 2403
2018 Policy 51 34 7 4 2 1 0 86 6 8194
2018 Project management 42 40 10 4 2 1 0 83 7 6936
2018 Other services to the public 32 40 16 6 4 2 1 74 10 8244
2018 None of the above 32 39 16 6 5 2 1 72 12 14832

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 23 12 4 4 7 4 78 8 13292
2020 Health care practitioners 42 28 13 5 5 5 3 76 11 2321
2020 Federal regulators 49 24 11 4 4 5 3 80 9 4060
2020 Compliance, inspection and enforcement 44 26 13 5 5 5 3 75 10 17884
2020 Communications or public affairs 56 22 7 3 2 5 4 86 6 4964
2020 Access to information and privacy 48 22 14 3 3 6 4 78 7 1651
2020 Security 37 26 14 8 10 3 2 66 19 5226
2020 Science and technology 49 25 10 4 3 6 3 82 8 10619
2020 Library services 49 25 11 4 2 7 3 81 7 502
2020 Legal services 45 24 11 6 5 7 3 77 11 3644
2020 Administration and operations 50 23 11 4 4 5 3 80 8 28164
2020 Human resources 57 22 8 3 3 5 3 85 6 10403
2020 Financial management 51 23 11 4 3 6 3 81 8 7447
2020 Procurement 49 24 12 3 3 6 4 80 7 3449
2020 Real property 49 24 12 3 4 5 2 80 8 3598
2020 Materiel management 46 27 12 4 4 5 3 78 9 1650
2020 Information management 49 23 11 4 3 6 4 80 8 3739
2020 Information technology 52 22 10 3 3 7 4 83 6 12468
2020 Internal audit 52 24 10 3 3 6 2 83 7 1121
2020 Evaluation 47 24 11 4 3 7 3 79 8 1584
2020 Data sciences 51 23 9 4 2 7 4 83 7 2848
2020 Policy 54 23 8 4 3 5 3 83 8 10766
2020 Project management 53 23 10 4 3 5 3 82 7 8833
2020 Other services to the public 45 25 13 4 4 6 3 77 9 9701
2020 None of the above 44 24 13 5 5 6 4 75 11 16496
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 23 17 5 3 3 13 71 9 13288
2020 Health care practitioners 44 27 15 5 4 1 4 75 9 2319
2020 Federal regulators 54 25 11 4 2 1 2 82 7 4069
2020 Compliance, inspection and enforcement 42 28 16 5 4 1 4 74 9 17859
2020 Communications or public affairs 58 23 10 3 2 1 3 85 5 4964
2020 Access to information and privacy 45 22 17 3 3 2 8 74 7 1650
2020 Security 34 27 20 7 7 1 4 65 14 5226
2020 Science and technology 48 29 13 5 2 1 2 79 7 10622
2020 Library services 42 25 16 9 2 1 5 71 12 503
2020 Legal services 45 27 14 5 2 2 5 77 7 3642
2020 Administration and operations 50 25 14 4 3 1 4 78 7 28136
2020 Human resources 56 24 11 3 2 1 3 84 5 10389
2020 Financial management 54 26 11 3 2 1 3 83 5 7458
2020 Procurement 49 27 15 4 2 1 3 79 6 3453
2020 Real property 52 28 11 4 3 1 2 81 7 3596
2020 Materiel management 43 26 18 4 4 2 3 73 9 1653
2020 Information management 49 24 15 4 3 2 4 77 7 3742
2020 Information technology 56 26 11 3 2 1 2 84 5 12476
2020 Internal audit 49 27 13 3 2 2 4 81 5 1124
2020 Evaluation 48 29 12 4 2 2 3 80 7 1584
2020 Data sciences 53 26 10 4 2 1 3 83 6 2848
2020 Policy 63 24 7 3 2 0 1 88 5 10767
2020 Project management 59 25 9 3 2 1 2 86 5 8829
2020 Other services to the public 38 24 19 5 3 2 8 70 10 9706
2020 None of the above 41 25 17 5 4 2 6 72 10 16497
2019 Client contact centre 35 25 19 5 4 2 11 68 10 11014
2019 Health care practitioners 40 29 18 4 4 1 4 73 8 2140
2019 Federal regulators 51 27 12 5 3 1 2 80 8 4108
2019 Compliance, inspection and enforcement 39 28 18 6 5 1 4 70 11 16705
2019 Communications or public affairs 55 24 10 4 2 1 3 83 6 4977
2019 Access to information and privacy 41 24 17 5 4 1 8 72 10 1589
2019 Security 32 28 21 7 8 1 3 63 15 5260
2019 Science and technology 45 30 14 5 3 1 3 78 8 10958
2019 Library services 43 26 11 8 3 2 8 76 12 501
2019 Legal services 42 26 16 6 3 2 5 73 10 3219
2019 Administration and operations 46 25 15 5 3 1 5 76 8 26260
2019 Human resources 52 25 12 4 2 1 4 81 6 9840
2019 Financial management 50 27 12 4 3 1 3 80 7 7135
2019 Procurement 45 27 17 4 3 1 3 75 7 3131
2019 Real property 46 30 14 4 3 1 2 78 7 3387
2019 Materiel management 40 30 18 5 4 1 3 73 9 1721
2019 Information management 45 26 16 4 3 1 5 75 8 3839
2019 Information technology 53 27 12 3 2 1 2 82 5 11940
2019 Internal audit 42 27 17 5 2 1 5 74 8 1195
2019 Evaluation 44 28 14 6 3 2 4 76 9 1596
2019 Data sciences 52 25 11 5 3 1 4 80 8 2811
2019 Policy 61 24 8 3 2 0 1 87 5 9611
2019 Project management 55 26 10 4 2 1 1 83 6 7985
2019 Other services to the public 36 26 19 5 5 2 7 68 11 9237
2019 None of the above 38 27 18 5 4 1 6 70 10 16951

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 29 11 6 3 1 2 79 10 13296
2020 Health care practitioners 40 29 13 10 7 1 0 70 17 2318
2020 Federal regulators 47 30 11 6 5 0 0 78 11 4058
2020 Compliance, inspection and enforcement 43 32 12 7 5 0 0 76 13 17859
2020 Communications or public affairs 51 29 10 6 4 0 0 80 10 4962
2020 Access to information and privacy 52 27 9 6 3 0 1 81 9 1651
2020 Security 32 28 15 12 12 0 1 61 24 5221
2020 Science and technology 42 34 12 8 4 0 0 76 12 10618
2020 Library services 47 30 8 9 5 0 0 77 15 503
2020 Legal services 42 32 11 9 5 1 0 75 14 3634
2020 Administration and operations 48 29 11 7 4 0 0 78 11 28149
2020 Human resources 52 29 10 6 3 0 1 81 9 10392
2020 Financial management 49 31 10 6 4 0 0 81 9 7450
2020 Procurement 50 28 11 6 4 0 0 79 9 3454
2020 Real property 43 31 13 7 5 0 0 75 12 3598
2020 Materiel management 42 29 15 8 6 1 0 71 14 1650
2020 Information management 49 29 11 7 4 1 1 78 11 3741
2020 Information technology 50 30 11 5 3 1 0 80 9 12463
2020 Internal audit 50 33 9 5 2 1 1 84 8 1123
2020 Evaluation 47 33 9 7 3 0 1 81 10 1583
2020 Data sciences 49 31 9 6 3 0 1 81 10 2849
2020 Policy 49 30 9 7 4 0 0 80 11 10748
2020 Project management 49 30 10 7 3 0 0 80 10 8827
2020 Other services to the public 44 30 12 7 5 1 1 75 13 9692
2020 None of the above 41 30 13 8 6 1 1 72 15 16485
2019 Client contact centre 44 32 13 7 4 1 1 76 11 11011
2019 Health care practitioners 38 32 14 9 6 1 0 70 16 2141
2019 Federal regulators 43 30 12 8 6 0 1 74 14 4108
2019 Compliance, inspection and enforcement 38 33 13 9 6 1 0 72 15 16701
2019 Communications or public affairs 47 31 10 8 4 0 1 78 12 4980
2019 Access to information and privacy 48 28 12 7 4 1 1 77 11 1592
2019 Security 29 30 17 12 12 0 0 59 24 5252
2019 Science and technology 39 34 13 8 5 0 0 74 13 10965
2019 Library services 45 29 9 9 6 1 1 76 15 502
2019 Legal services 38 33 12 10 6 1 1 72 16 3221
2019 Administration and operations 44 30 12 8 5 0 0 75 13 26234
2019 Human resources 46 30 11 7 4 1 1 77 12 9826
2019 Financial management 45 32 12 7 4 1 0 77 11 7131
2019 Procurement 43 31 14 7 5 0 0 74 12 3129
2019 Real property 39 32 15 8 6 0 0 72 14 3381
2019 Materiel management 38 31 16 8 5 0 0 70 14 1721
2019 Information management 44 30 12 7 5 1 1 76 12 3839
2019 Information technology 46 31 12 7 4 1 1 78 10 11935
2019 Internal audit 41 36 11 6 4 1 1 78 11 1200
2019 Evaluation 44 31 11 8 4 1 1 76 12 1592
2019 Data sciences 45 32 10 7 4 1 1 79 11 2815
2019 Policy 45 31 9 8 5 0 0 78 13 9605
2019 Project management 44 31 12 8 5 1 0 75 13 7981
2019 Other services to the public 41 31 13 8 6 0 1 72 14 9243
2019 None of the above 38 31 14 8 7 1 1 70 15 16929
2018 Client contact centre 39 36 12 7 4 1 1 76 11 9995
2018 Health care practitioners 35 32 14 10 8 0 0 68 17 1986
2018 Federal regulators 38 35 11 9 6 0 0 73 15 4016
2018 Compliance, inspection and enforcement 34 36 12 9 7 0 0 71 17 16216
2018 Communications or public affairs 42 34 11 9 4 0 1 76 13 4487
2018 Access to information and privacy 44 32 12 6 5 0 1 77 11 1306
2018 Security 24 33 15 13 14 0 0 57 28 4457
2018 Science and technology 36 36 13 9 5 0 0 73 14 9756
2018 Library services 41 33 12 8 6 0 0 74 14 435
2018 Legal services 33 35 13 11 7 1 1 69 18 3193
2018 Administration and operations 40 33 12 8 5 1 0 74 14 23366
2018 Human resources 42 34 11 8 4 0 0 77 13 8411
2018 Financial management 40 36 11 8 4 1 0 76 12 6481
2018 Procurement 40 35 13 7 5 0 0 75 12 2729
2018 Real property 32 37 15 9 7 0 0 70 15 2781
2018 Materiel management 34 34 17 9 6 0 0 68 15 1467
2018 Information management 41 33 12 8 4 0 1 75 13 3469
2018 Information technology 39 34 13 7 5 1 1 74 12 10349
2018 Internal audit 40 36 11 8 5 0 1 76 13 1138
2018 Evaluation 39 38 10 7 4 1 1 78 11 1438
2018 Data sciences 43 34 11 8 4 1 1 77 12 2397
2018 Policy 40 35 10 9 5 1 0 76 14 8162
2018 Project management 39 36 11 8 5 1 0 75 13 6935
2018 Other services to the public 38 34 12 9 7 0 0 72 15 8222
2018 None of the above 34 34 14 10 8 1 1 69 17 14788
2017 Client contact centre 39 38 11 8 4 1 1 77 12 10125
2017 Health care practitioners 36 33 13 10 7 1 1 69 17 2145
2017 Federal regulators 38 36 10 9 6 0 1 75 15 4034
2017 Compliance, inspection and enforcement 33 37 12 10 7 1 0 71 17 16399
2017 Communications or public affairs 42 35 9 9 4 1 0 77 13 4250
2017 Access to information and privacy 45 32 10 6 4 1 1 79 11 1279
2017 Security 24 32 15 14 14 1 0 56 28 4928
2017 Science and technology 37 37 11 9 5 0 0 74 14 11127
2017 Library services 39 37 11 6 4 1 2 79 10 513
2017 Legal services 34 36 12 10 7 1 0 70 18 3450
2017 Administration and operations 40 35 11 8 5 0 1 75 13 25928
2017 Human resources 42 34 10 8 4 1 0 77 12 8334
2017 Financial management 41 35 12 7 5 1 0 76 12 6794
2017 Procurement 39 36 13 7 5 0 1 75 12 2791
2017 Real property 35 37 13 8 6 0 0 72 14 2949
2017 Materiel management 35 37 13 8 6 0 0 73 15 1522
2017 Information management 41 34 12 7 5 1 1 76 12 3689
2017 Information technology 39 36 12 8 5 0 1 75 13 11567
2017 Internal audit 39 39 10 7 5 0 0 78 12 976
2017 Evaluation 41 35 11 7 5 1 1 77 12 1330
2017 Data sciences 42 37 9 7 3 0 0 80 11 2211
2017 Policy 41 35 8 10 5 1 0 77 15 8131
2017 Project management 40 36 10 8 5 1 0 76 13 7153
2017 Other services to the public 37 34 12 9 7 1 0 72 16 8275
2017 None of the above 35 35 13 9 7 1 1 70 16 21020
2014 Client contact centre 36 39 12 8 5 1 0 75 13 10915
2014 Health care practitioners 34 34 12 11 7 1 0 69 19 2485
2014 Federal regulators 37 37 10 9 6 0 1 75 15 4885
2014 Compliance, inspection and enforcement 33 37 12 10 7 1 0 71 17 19037
2014 Communications or public affairs 41 35 10 8 5 0 1 77 13 4594
2014 Access to information and privacy 45 33 9 6 4 1 0 80 11 1326
2014 Security 24 34 17 13 11 1 0 58 24 6375
2014 Science and technology 34 38 13 9 5 0 0 72 15 10891
2014 Library services 35 36 13 11 5 0 0 71 16 521
2014 Legal services 35 36 12 11 6 0 0 71 17 3615
2014 Administration and operations 39 35 11 8 5 1 0 75 14 29213
2014 Human resources 41 34 10 8 5 1 0 76 14 8780
2014 Financial management 40 35 11 8 5 1 0 76 13 7444
2014 Procurement 37 36 13 8 6 1 0 73 14 2959
2014 Real property 35 38 12 9 5 0 0 73 14 3469
2014 Materiel management 33 36 14 9 7 0 0 70 16 1938
2014 Information management 38 36 12 8 5 1 1 76 13 4630
2014 Information technology 38 35 13 8 5 1 0 74 13 13578
2014 Internal audit 39 37 10 8 5 1 0 77 13 1097
2014 Evaluation 39 37 10 8 5 0 1 77 13 1670
2014 Other services to the public 36 35 13 9 6 0 1 72 15 11751
2014 None of the above 34 36 13 9 7 1 1 71 16 26761

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 24 13 5 3 3 3 78 9 13273
2020 Health care practitioners 44 25 14 7 6 2 1 71 14 2312
2020 Federal regulators 52 24 12 5 4 1 1 78 10 4060
2020 Compliance, inspection and enforcement 46 26 13 6 5 2 1 75 11 17818
2020 Communications or public affairs 58 21 11 4 3 2 1 81 8 4958
2020 Access to information and privacy 55 21 13 3 3 2 2 80 7 1649
2020 Security 38 25 17 8 10 1 2 64 18 5203
2020 Science and technology 49 26 12 6 4 1 1 77 10 10604
2020 Library services 51 20 14 6 5 2 2 74 12 501
2020 Legal services 50 25 12 6 4 2 1 77 10 3636
2020 Administration and operations 53 23 12 5 4 2 1 78 9 28118
2020 Human resources 56 22 11 4 3 2 2 81 8 10374
2020 Financial management 54 24 11 4 4 1 1 81 8 7439
2020 Procurement 54 22 13 4 4 1 1 79 8 3450
2020 Real property 48 25 14 5 5 1 2 75 10 3593
2020 Materiel management 46 24 15 5 6 2 2 73 11 1650
2020 Information management 53 23 13 5 4 2 2 78 9 3729
2020 Information technology 55 24 11 4 3 1 1 81 7 12460
2020 Internal audit 54 27 10 3 3 2 1 83 6 1120
2020 Evaluation 53 25 11 4 4 2 2 80 8 1580
2020 Data sciences 57 23 10 5 3 2 1 82 8 2850
2020 Policy 57 22 10 5 4 1 1 81 9 10752
2020 Project management 55 24 11 4 3 2 1 81 8 8820
2020 Other services to the public 48 24 14 5 5 2 2 75 10 9693
2020 None of the above 45 24 15 6 6 2 2 72 12 16467

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 29 9 5 3 1 1 83 8 13290
2020 Health care practitioners 42 31 12 9 6 1 1 73 15 2316
2020 Federal regulators 51 30 9 6 4 1 0 81 10 4059
2020 Compliance, inspection and enforcement 47 32 10 6 4 0 0 80 10 17854
2020 Communications or public affairs 56 27 8 6 3 0 0 84 9 4966
2020 Access to information and privacy 55 27 8 5 3 1 1 84 8 1654
2020 Security 34 28 15 10 11 0 1 63 21 5228
2020 Science and technology 46 32 11 7 4 0 0 79 11 10629
2020 Library services 49 28 10 7 5 1 1 78 12 503
2020 Legal services 47 30 11 6 4 1 1 78 11 3644
2020 Administration and operations 51 29 10 6 4 1 1 81 10 28166
2020 Human resources 56 28 8 5 3 0 1 85 8 10393
2020 Financial management 53 30 8 5 3 0 0 84 8 7463
2020 Procurement 53 28 9 6 3 0 1 82 9 3455
2020 Real property 47 31 11 6 5 0 0 79 10 3595
2020 Materiel management 43 30 14 7 5 0 0 73 13 1651
2020 Information management 52 28 9 6 3 0 0 81 10 3747
2020 Information technology 53 29 9 5 3 1 0 83 8 12466
2020 Internal audit 55 32 8 4 2 0 0 87 5 1125
2020 Evaluation 52 31 8 5 3 0 0 84 8 1581
2020 Data sciences 52 31 8 5 2 1 0 84 8 2850
2020 Policy 55 28 7 6 3 0 0 83 9 10770
2020 Project management 53 29 9 6 3 0 0 82 9 8832
2020 Other services to the public 48 29 11 6 4 1 1 78 11 9703
2020 None of the above 45 30 11 7 6 1 1 75 13 16499
2019 Client contact centre 50 31 10 5 3 1 0 82 8 10967
2019 Health care practitioners 40 32 12 9 6 1 0 73 15 2132
2019 Federal regulators 45 31 10 8 4 0 1 77 13 4088
2019 Compliance, inspection and enforcement 43 32 11 7 5 1 0 76 13 16627
2019 Communications or public affairs 52 29 8 6 3 1 1 82 10 4967
2019 Access to information and privacy 53 27 9 6 3 1 1 81 9 1584
2019 Security 31 31 15 12 10 0 0 62 23 5230
2019 Science and technology 43 33 11 8 4 1 1 77 12 10932
2019 Library services 47 30 7 9 5 2 2 80 14 501
2019 Legal services 42 31 11 9 6 1 1 74 15 3201
2019 Administration and operations 47 30 10 7 4 1 1 78 12 26146
2019 Human resources 51 30 8 7 3 1 1 82 10 9810
2019 Financial management 49 31 9 7 4 1 0 80 10 7093
2019 Procurement 47 31 11 7 4 1 0 79 11 3123
2019 Real property 42 32 12 8 5 1 0 75 13 3376
2019 Materiel management 40 33 12 9 6 0 0 73 15 1711
2019 Information management 48 30 10 7 4 1 1 79 11 3829
2019 Information technology 50 30 10 6 3 1 0 81 9 11901
2019 Internal audit 49 30 9 8 2 1 1 80 11 1194
2019 Evaluation 48 32 10 7 3 1 0 80 10 1593
2019 Data sciences 52 28 8 6 3 1 1 81 10 2799
2019 Policy 50 30 8 8 4 0 0 80 12 9566
2019 Project management 46 31 10 8 4 0 0 78 12 7951
2019 Other services to the public 45 31 11 7 5 1 1 77 12 9218
2019 None of the above 42 31 12 8 6 1 1 74 14 16880
2018 Client contact centre 45 34 11 6 4 1 0 80 10 9973
2018 Health care practitioners 39 31 14 8 7 0 0 71 16 1979
2018 Federal regulators 43 32 10 8 5 1 0 76 14 4003
2018 Compliance, inspection and enforcement 39 34 11 9 6 0 0 74 15 16148
2018 Communications or public affairs 47 32 8 8 4 0 0 80 12 4475
2018 Access to information and privacy 48 31 11 6 4 0 0 79 10 1302
2018 Security 27 31 16 13 12 1 0 58 25 4439
2018 Science and technology 40 35 12 8 5 1 0 75 13 9722
2018 Library services 45 32 10 9 5 0 0 77 13 433
2018 Legal services 39 33 11 10 6 1 1 73 16 3179
2018 Administration and operations 45 31 10 8 5 1 0 76 13 23300
2018 Human resources 47 32 9 7 4 1 0 80 11 8385
2018 Financial management 45 33 10 7 4 1 0 78 12 6447
2018 Procurement 45 33 10 7 4 0 0 78 11 2719
2018 Real property 36 33 14 9 7 1 0 70 16 2768
2018 Materiel management 38 32 13 10 6 1 0 71 16 1464
2018 Information management 45 33 9 8 4 0 0 78 13 3466
2018 Information technology 45 33 10 7 4 1 0 79 11 10313
2018 Internal audit 49 31 9 7 4 0 1 80 11 1132
2018 Evaluation 48 32 9 6 3 1 1 81 9 1431
2018 Data sciences 48 30 10 7 3 0 0 79 11 2388
2018 Policy 46 32 8 8 5 1 0 79 13 8117
2018 Project management 43 34 9 9 5 0 0 77 13 6917
2018 Other services to the public 42 31 11 8 6 1 0 74 14 8194
2018 None of the above 38 32 12 9 7 1 1 71 17 14747
2017 Client contact centre 45 35 10 6 3 1 0 81 10 10117
2017 Health care practitioners 38 34 10 10 6 1 1 74 16 2144
2017 Federal regulators 43 33 9 8 6 0 1 77 14 4030
2017 Compliance, inspection and enforcement 39 35 10 9 6 1 0 74 15 16376
2017 Communications or public affairs 47 32 8 8 4 1 0 80 12 4249
2017 Access to information and privacy 49 31 9 7 4 0 1 80 10 1278
2017 Security 28 32 16 12 12 1 0 60 24 4925
2017 Science and technology 42 33 10 9 5 1 0 76 14 11114
2017 Library services 45 32 7 8 5 2 1 79 13 513
2017 Legal services 39 32 11 10 6 1 0 73 16 3451
2017 Administration and operations 44 32 10 8 5 1 0 77 13 25914
2017 Human resources 47 33 8 7 3 1 0 81 10 8334
2017 Financial management 46 33 9 7 4 0 0 79 11 6789
2017 Procurement 43 35 10 7 5 0 0 79 11 2796
2017 Real property 39 36 10 9 6 0 0 75 15 2946
2017 Materiel management 39 34 12 9 6 0 0 73 15 1523
2017 Information management 46 32 10 8 4 1 1 79 12 3687
2017 Information technology 44 34 10 7 4 0 0 79 12 11564
2017 Internal audit 43 37 8 6 5 0 0 80 11 974
2017 Evaluation 48 32 8 8 4 0 0 80 12 1331
2017 Data sciences 50 31 9 7 3 0 0 81 10 2216
2017 Policy 47 32 7 8 5 1 0 79 13 8123
2017 Project management 44 32 9 9 5 1 0 77 13 7145
2017 Other services to the public 43 32 10 8 6 1 0 75 14 8270
2017 None of the above 39 34 11 9 6 1 1 73 16 21008
2014 Client contact centre 40 38 11 7 4 1 0 78 11 10914
2014 Health care practitioners 36 34 11 11 7 0 0 71 18 2486
2014 Federal regulators 42 33 10 9 5 1 1 76 14 4881
2014 Compliance, inspection and enforcement 39 35 10 9 6 1 0 75 15 19027
2014 Communications or public affairs 45 33 9 8 5 1 0 78 13 4592
2014 Access to information and privacy 48 31 8 7 4 1 0 81 11 1328
2014 Security 26 34 16 13 10 1 0 61 23 6378
2014 Science and technology 38 36 11 10 5 0 0 74 15 10894
2014 Library services 41 34 12 8 4 0 1 76 12 521
2014 Legal services 40 33 11 10 6 1 0 73 16 3612
2014 Administration and operations 42 33 10 9 5 1 0 76 14 29211
2014 Human resources 45 32 9 8 5 0 0 78 13 8776
2014 Financial management 43 34 9 8 5 1 0 78 13 7442
2014 Procurement 39 35 11 9 5 1 0 74 15 2957
2014 Real property 38 35 12 9 6 0 0 73 15 3470
2014 Materiel management 37 34 12 9 7 1 0 71 16 1939
2014 Information management 43 32 11 8 5 1 0 76 12 4630
2014 Information technology 42 34 11 8 5 0 0 76 13 13576
2014 Internal audit 43 36 9 8 4 0 0 79 12 1097
2014 Evaluation 44 34 8 8 5 1 0 78 13 1668
2014 Other services to the public 40 33 11 9 6 1 0 74 15 11747
2014 None of the above 38 34 11 9 6 1 0 73 16 26763

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 13320
2020 Health care practitioners 40 60 2323
2020 Federal regulators 42 58 4063
2020 Compliance, inspection and enforcement 41 59 17899
2020 Communications or public affairs 38 62 4975
2020 Access to information and privacy 43 57 1655
2020 Security 28 72 5237
2020 Science and technology 43 57 10641
2020 Library services 39 61 504
2020 Legal services 38 62 3649
2020 Administration and operations 40 60 28227
2020 Human resources 45 55 10411
2020 Financial management 45 55 7477
2020 Procurement 44 56 3461
2020 Real property 42 58 3600
2020 Materiel management 37 63 1658
2020 Information management 42 58 3748
2020 Information technology 37 63 12496
2020 Internal audit 46 54 1127
2020 Evaluation 47 53 1587
2020 Data sciences 48 52 2856
2020 Policy 41 59 10784
2020 Project management 45 55 8854
2020 Other services to the public 34 66 9707
2020 None of the above 36 64 16527

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 16 12 4 4 8 21 72 11 13296
2020 Health care practitioners 38 17 11 6 8 4 17 70 17 2323
2020 Federal regulators 59 17 7 2 2 4 9 87 5 4072
2020 Compliance, inspection and enforcement 49 18 10 3 3 5 11 80 8 17882
2020 Communications or public affairs 57 17 7 2 2 5 10 87 5 4967
2020 Access to information and privacy 53 16 10 2 2 5 12 83 5 1654
2020 Security 33 15 13 5 9 4 20 64 19 5238
2020 Science and technology 60 19 7 2 1 4 8 89 3 10636
2020 Library services 54 17 9 3 2 6 9 83 6 501
2020 Legal services 54 17 9 2 2 6 10 85 5 3642
2020 Administration and operations 53 17 9 3 3 4 11 83 7 28195
2020 Human resources 63 16 6 2 1 4 8 90 3 10405
2020 Financial management 60 18 7 2 2 3 8 88 4 7465
2020 Procurement 60 17 8 2 2 3 8 87 5 3463
2020 Real property 57 19 10 3 3 3 6 83 7 3602
2020 Materiel management 49 16 12 4 4 3 11 76 9 1660
2020 Information management 56 18 8 2 2 4 9 86 5 3746
2020 Information technology 61 17 8 1 1 4 8 88 3 12493
2020 Internal audit 60 19 6 2 1 5 7 89 3 1126
2020 Evaluation 60 17 6 2 1 5 8 90 3 1587
2020 Data sciences 63 17 6 2 1 5 7 91 3 2849
2020 Policy 57 18 6 2 1 4 10 88 4 10774
2020 Project management 63 17 7 2 1 3 8 89 3 8847
2020 Other services to the public 42 16 12 3 5 6 17 75 10 9708
2020 None of the above 45 17 11 3 4 5 14 77 9 16518

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 26 9 4 3 1 1 84 7 13310
2020 Health care practitioners 47 26 12 8 7 0 0 74 15 2324
2020 Federal regulators 58 24 8 5 4 0 0 83 9 4071
2020 Compliance, inspection and enforcement 53 27 9 6 4 0 0 80 10 17898
2020 Communications or public affairs 61 23 7 5 3 0 0 84 8 4972
2020 Access to information and privacy 61 24 7 4 3 0 1 85 7 1654
2020 Security 38 26 16 9 9 1 2 66 18 5243
2020 Science and technology 53 28 9 6 3 0 0 82 9 10639
2020 Library services 55 23 10 7 5 0 0 79 11 504
2020 Legal services 56 25 9 6 3 0 1 81 10 3648
2020 Administration and operations 60 23 8 5 3 0 0 84 8 28216
2020 Human resources 63 23 7 4 3 0 0 87 7 10415
2020 Financial management 61 24 7 4 3 0 0 86 7 7475
2020 Procurement 61 23 8 4 3 0 0 85 7 3459
2020 Real property 54 26 10 6 4 0 0 80 10 3605
2020 Materiel management 51 26 11 6 6 0 0 77 12 1658
2020 Information management 61 22 8 5 4 0 0 83 9 3746
2020 Information technology 62 24 7 4 3 0 0 86 6 12502
2020 Internal audit 61 27 6 4 2 0 0 88 6 1124
2020 Evaluation 60 24 8 5 3 0 0 84 8 1587
2020 Data sciences 60 25 6 5 2 0 0 86 8 2850
2020 Policy 58 25 7 6 3 0 0 83 9 10773
2020 Project management 61 24 7 5 3 0 0 85 8 8847
2020 Other services to the public 53 27 10 6 4 0 1 81 9 9725
2020 None of the above 51 25 11 6 5 0 1 78 11 16516
2019 Client contact centre 52 29 9 5 3 0 0 82 9 11024
2019 Health care practitioners 45 29 12 7 6 0 0 75 13 2141
2019 Federal regulators 51 27 9 7 5 0 0 79 12 4114
2019 Compliance, inspection and enforcement 47 30 10 7 5 0 0 78 12 16723
2019 Communications or public affairs 55 27 7 7 3 0 0 83 10 4977
2019 Access to information and privacy 59 25 7 5 3 0 0 84 9 1591
2019 Security 35 30 15 9 10 0 0 65 20 5249
2019 Science and technology 50 29 10 6 4 0 0 80 10 10963
2019 Library services 52 26 11 7 4 0 0 78 11 503
2019 Legal services 47 30 10 7 5 0 0 78 12 3228
2019 Administration and operations 56 26 9 6 4 0 0 82 10 26273
2019 Human resources 57 26 8 6 3 0 0 83 9 9838
2019 Financial management 55 27 9 5 3 0 0 83 8 7136
2019 Procurement 54 27 10 5 4 0 0 81 9 3131
2019 Real property 47 29 11 6 5 0 0 77 11 3384
2019 Materiel management 48 29 10 7 5 0 0 78 12 1721
2019 Information management 55 27 9 5 4 0 0 82 9 3844
2019 Information technology 57 27 9 5 3 0 0 83 8 11961
2019 Internal audit 53 31 8 5 2 0 0 85 7 1203
2019 Evaluation 52 30 8 6 3 0 0 82 10 1593
2019 Data sciences 57 28 7 6 3 0 0 85 9 2813
2019 Policy 53 27 8 7 4 0 0 81 11 9607
2019 Project management 53 27 9 7 4 0 0 80 11 7986
2019 Other services to the public 51 28 10 6 5 0 0 79 11 9242
2019 None of the above 48 27 12 7 5 0 0 76 12 16947
2018 Client contact centre 47 30 12 5 5 0 0 78 10 9993
2018 Health care practitioners 43 28 12 7 9 0 0 71 16 1977
2018 Federal regulators 47 28 11 7 6 0 0 76 13 4020
2018 Compliance, inspection and enforcement 43 30 12 8 7 0 0 73 15 16202
2018 Communications or public affairs 50 28 11 7 4 0 0 78 11 4485
2018 Access to information and privacy 53 27 10 5 5 0 0 80 10 1303
2018 Security 30 29 17 11 13 0 0 59 24 4451
2018 Science and technology 45 30 12 7 5 0 0 76 13 9751
2018 Library services 46 27 12 8 7 0 0 73 15 436
2018 Legal services 45 29 11 8 6 0 0 75 15 3188
2018 Administration and operations 50 27 11 6 5 0 0 78 12 23350
2018 Human resources 52 27 10 6 4 0 0 80 11 8416
2018 Financial management 50 29 10 6 5 0 0 80 10 6471
2018 Procurement 50 29 11 5 5 0 0 79 10 2727
2018 Real property 41 29 14 8 8 0 0 70 16 2777
2018 Materiel management 41 30 13 8 7 0 0 71 15 1465
2018 Information management 50 27 11 7 5 0 0 78 12 3467
2018 Information technology 50 28 11 6 5 0 0 78 11 10357
2018 Internal audit 50 27 12 6 5 0 0 77 11 1137
2018 Evaluation 49 30 9 7 4 0 0 80 11 1434
2018 Data sciences 51 28 9 7 4 0 0 80 11 2397
2018 Policy 49 28 9 8 6 0 0 78 13 8150
2018 Project management 49 29 10 7 5 0 0 78 12 6927
2018 Other services to the public 47 28 12 7 6 0 0 75 13 8211
2018 None of the above 43 27 13 8 7 1 0 71 16 14774
2017 Client contact centre 49 30 10 5 4 0 0 80 10 10098
2017 Health care practitioners 45 26 12 7 8 1 0 72 15 2136
2017 Federal regulators 49 27 9 7 7 0 0 77 14 4024
2017 Compliance, inspection and enforcement 46 28 12 7 7 0 0 74 14 16370
2017 Communications or public affairs 54 26 8 7 5 0 0 80 12 4249
2017 Access to information and privacy 56 26 9 5 4 0 0 82 9 1275
2017 Security 32 29 16 10 12 1 0 61 22 4914
2017 Science and technology 49 29 10 7 5 0 0 78 12 11093
2017 Library services 50 28 10 7 6 0 0 78 12 508
2017 Legal services 48 27 11 7 6 0 0 75 14 3445
2017 Administration and operations 53 26 10 6 5 0 0 80 11 25863
2017 Human resources 57 25 8 5 4 0 0 82 10 8321
2017 Financial management 53 27 10 6 4 0 0 80 10 6776
2017 Procurement 51 28 11 6 4 0 0 79 10 2787
2017 Real property 49 27 11 6 6 0 0 76 13 2937
2017 Materiel management 47 28 11 7 6 0 0 76 13 1524
2017 Information management 54 26 9 6 4 0 0 81 10 3680
2017 Information technology 53 27 10 5 4 0 0 80 10 11565
2017 Internal audit 51 30 8 6 5 0 0 81 11 973
2017 Evaluation 52 27 8 6 6 0 0 80 12 1328
2017 Data sciences 56 27 8 5 4 0 0 83 9 2213
2017 Policy 51 27 8 8 5 0 0 78 13 8107
2017 Project management 51 28 9 7 5 0 0 79 12 7146
2017 Other services to the public 49 27 11 7 6 0 0 76 13 8252
2017 None of the above 46 28 12 7 7 0 0 75 13 20971
2014 Client contact centre 44 34 11 6 5 0 0 78 10 10904
2014 Health care practitioners 41 29 12 9 8 0 0 71 17 2482
2014 Federal regulators 48 28 10 7 5 0 0 77 12 4882
2014 Compliance, inspection and enforcement 45 31 10 7 6 0 0 76 14 19021
2014 Communications or public affairs 50 29 9 7 5 0 0 79 12 4591
2014 Access to information and privacy 53 28 7 6 4 0 0 82 11 1328
2014 Security 31 31 19 9 9 1 0 63 18 6370
2014 Science and technology 45 31 11 8 5 0 0 77 13 10893
2014 Library services 46 31 11 7 4 1 0 78 12 521
2014 Legal services 47 28 10 8 6 0 0 76 13 3614
2014 Administration and operations 50 28 10 6 5 0 0 79 11 29195
2014 Human resources 53 27 9 6 5 0 0 80 11 8771
2014 Financial management 50 28 10 6 5 0 0 79 11 7438
2014 Procurement 45 31 11 7 5 0 0 76 12 2957
2014 Real property 45 31 11 7 5 0 0 76 12 3466
2014 Materiel management 44 30 12 7 7 0 0 74 14 1938
2014 Information management 50 28 10 6 5 0 0 79 11 4628
2014 Information technology 50 29 10 6 5 0 0 79 11 13575
2014 Internal audit 47 34 8 6 4 0 0 82 11 1095
2014 Evaluation 49 29 8 8 6 0 0 78 13 1669
2014 Other services to the public 46 30 11 7 6 0 0 76 13 11740
2014 None of the above 44 30 11 8 6 1 0 75 14 26751
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 26 13 4 3 12 1 77 8 13320
2020 Health care practitioners 31 28 15 10 9 7 0 64 20 2324
2020 Federal regulators 39 28 13 8 5 7 0 72 14 4073
2020 Compliance, inspection and enforcement 32 29 15 8 8 8 0 67 17 17892
2020 Communications or public affairs 41 31 11 6 3 8 0 79 10 4971
2020 Access to information and privacy 46 27 12 4 3 7 1 80 8 1650
2020 Security 23 23 15 14 21 4 0 47 36 5240
2020 Science and technology 35 30 14 7 4 9 0 72 12 10639
2020 Library services 36 25 15 7 3 14 1 71 12 502
2020 Legal services 43 27 12 6 4 7 0 76 11 3650
2020 Administration and operations 43 29 12 6 4 6 0 77 10 28215
2020 Human resources 41 32 12 6 3 6 0 77 10 10411
2020 Financial management 43 32 11 5 3 6 0 80 8 7475
2020 Procurement 45 29 11 5 3 6 0 79 9 3460
2020 Real property 36 31 14 7 6 6 0 71 14 3604
2020 Materiel management 36 29 15 8 6 5 0 69 15 1658
2020 Information management 44 27 12 6 4 7 0 77 10 3743
2020 Information technology 40 28 13 5 3 9 0 76 9 12484
2020 Internal audit 45 31 10 4 2 7 0 82 7 1122
2020 Evaluation 40 29 12 5 4 10 0 77 10 1589
2020 Data sciences 42 29 10 6 3 10 0 79 10 2851
2020 Policy 44 31 10 6 3 7 0 79 10 10776
2020 Project management 42 32 11 6 4 5 0 78 10 8838
2020 Other services to the public 39 26 15 6 5 8 1 71 13 9711
2020 None of the above 34 28 15 9 7 8 1 67 17 16524
2019 Client contact centre 34 30 16 6 5 8 1 71 12 11023
2019 Health care practitioners 27 30 18 10 8 6 0 62 19 2148
2019 Federal regulators 28 33 15 10 8 6 0 66 18 4111
2019 Compliance, inspection and enforcement 28 29 17 10 9 7 0 61 21 16719
2019 Communications or public affairs 37 34 13 7 4 6 0 75 12 4974
2019 Access to information and privacy 42 29 13 7 5 5 0 75 12 1592
2019 Security 18 26 17 14 22 3 0 45 37 5257
2019 Science and technology 30 31 17 8 5 8 0 67 15 10956
2019 Library services 31 27 17 7 4 12 1 67 13 497
2019 Legal services 34 29 15 9 6 7 0 68 16 3221
2019 Administration and operations 36 32 14 8 5 5 0 72 13 26235
2019 Human resources 31 35 14 9 5 6 0 70 14 9834
2019 Financial management 35 36 13 7 4 5 0 74 12 7118
2019 Procurement 36 33 16 7 4 4 0 72 11 3131
2019 Real property 28 33 17 10 6 5 0 64 17 3379
2019 Materiel management 30 30 18 10 8 4 0 63 18 1717
2019 Information management 35 31 15 7 5 6 1 71 13 3836
2019 Information technology 33 31 16 7 4 8 0 70 12 11922
2019 Internal audit 38 33 14 6 3 6 0 75 10 1196
2019 Evaluation 32 32 15 8 5 8 0 70 14 1594
2019 Data sciences 38 30 12 6 4 9 0 75 11 2809
2019 Policy 37 34 11 8 4 5 0 75 13 9604
2019 Project management 33 34 15 9 5 4 0 70 15 7981
2019 Other services to the public 34 29 16 8 7 6 0 67 16 9241
2019 None of the above 29 30 16 10 8 7 1 63 19 16942
2018 Client contact centre 30 31 17 7 5 8 0 68 14 10054
2018 Health care practitioners 25 29 19 11 10 7 0 57 23 1992
2018 Federal regulators 26 30 18 11 9 5 0 60 21 4041
2018 Compliance, inspection and enforcement 24 29 18 11 11 7 0 56 24 16309
2018 Communications or public affairs 32 33 15 9 5 7 0 70 14 4511
2018 Access to information and privacy 37 29 16 8 5 5 0 69 14 1313
2018 Security 16 24 16 15 26 3 0 41 42 4484
2018 Science and technology 25 31 19 10 6 9 0 62 17 9796
2018 Library services 30 26 20 7 5 11 0 63 14 438
2018 Legal services 33 29 15 9 7 7 0 67 17 3205
2018 Administration and operations 33 32 15 8 6 5 0 68 15 23488
2018 Human resources 28 35 15 10 5 5 0 67 17 8445
2018 Financial management 32 35 15 8 5 5 0 70 14 6522
2018 Procurement 32 34 16 8 5 6 0 69 14 2728
2018 Real property 25 31 19 11 10 4 0 59 21 2806
2018 Materiel management 25 31 20 11 8 5 1 59 20 1482
2018 Information management 32 31 16 8 5 7 0 69 14 3484
2018 Information technology 29 31 18 8 5 9 0 66 14 10380
2018 Internal audit 33 34 16 6 5 6 0 71 12 1140
2018 Evaluation 30 31 15 8 6 9 0 67 16 1438
2018 Data sciences 34 31 13 6 5 10 0 72 13 2402
2018 Policy 34 32 13 9 5 6 0 71 15 8214
2018 Project management 29 36 16 9 5 5 0 68 15 6962
2018 Other services to the public 30 29 17 9 8 6 0 63 19 8255
2018 None of the above 25 29 18 11 10 6 0 58 22 14851
2017 Client contact centre 30 32 16 7 5 9 1 69 14 10122
2017 Health care practitioners 24 31 17 10 10 8 0 60 22 2143
2017 Federal regulators 24 32 16 12 10 6 0 60 24 4031
2017 Compliance, inspection and enforcement 23 28 17 12 13 8 0 55 27 16395
2017 Communications or public affairs 31 34 14 8 5 8 0 71 14 4253
2017 Access to information and privacy 35 31 13 7 6 7 1 72 14 1276
2017 Security 14 25 18 16 23 4 0 40 41 4925
2017 Science and technology 27 32 16 9 6 9 0 65 17 11119
2017 Library services 29 31 14 8 3 14 1 70 14 513
2017 Legal services 32 31 14 9 7 8 0 68 17 3454
2017 Administration and operations 31 34 15 9 6 6 0 68 16 25911
2017 Human resources 27 37 14 10 6 6 0 68 17 8338
2017 Financial management 30 36 16 8 6 5 0 69 15 6791
2017 Procurement 31 35 16 8 5 5 1 70 14 2793
2017 Real property 24 34 18 10 8 5 0 61 19 2949
2017 Materiel management 28 33 14 9 9 6 1 65 20 1527
2017 Information management 31 32 15 9 5 7 0 69 15 3687
2017 Information technology 28 31 18 8 6 10 0 65 15 11572
2017 Internal audit 31 35 14 8 4 8 0 72 13 976
2017 Evaluation 29 33 14 9 6 10 0 69 16 1331
2017 Data sciences 33 32 14 8 4 10 0 71 13 2217
2017 Policy 33 34 13 9 6 6 0 71 16 8129
2017 Project management 29 35 16 10 6 5 0 67 16 7155
2017 Other services to the public 30 29 15 10 8 8 0 64 20 8280
2017 None of the above 25 30 17 11 9 7 1 60 22 21025
2014 Client contact centre 25 34 18 8 5 10 0 65 15 10904
2014 Health care practitioners 22 30 20 12 9 7 0 56 23 2485
2014 Federal regulators 24 32 16 11 8 8 0 62 21 4879
2014 Compliance, inspection and enforcement 22 30 17 11 11 8 0 57 24 19028
2014 Communications or public affairs 27 35 15 10 5 8 0 68 16 4593
2014 Access to information and privacy 32 33 15 8 4 7 1 70 13 1327
2014 Security 14 27 19 17 19 4 0 43 38 6371
2014 Science and technology 22 33 18 10 6 10 0 61 18 10888
2014 Library services 25 32 15 7 7 13 1 66 16 521
2014 Legal services 31 32 16 9 5 8 0 67 15 3614
2014 Administration and operations 28 35 15 9 6 6 0 67 17 29201
2014 Human resources 24 37 16 11 6 6 0 64 19 8776
2014 Financial management 28 38 15 8 5 6 0 69 15 7440
2014 Procurement 26 36 16 9 6 6 0 66 16 2958
2014 Real property 24 35 18 10 7 5 0 63 18 3467
2014 Materiel management 25 34 16 10 9 5 1 63 20 1940
2014 Information management 28 33 17 8 5 9 1 67 14 4631
2014 Information technology 25 32 18 9 6 11 0 64 16 13569
2014 Internal audit 28 37 14 10 6 6 0 68 17 1098
2014 Evaluation 25 32 15 10 7 11 0 64 19 1668
2014 Other services to the public 26 30 17 10 9 8 0 60 21 11732
2014 None of the above 23 31 17 11 9 8 0 60 22 26736

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 30 14 6 4 5 1 75 11 13281
2020 Health care practitioners 28 30 16 13 11 3 0 59 24 2319
2020 Federal regulators 34 32 15 10 8 2 0 67 18 4057
2020 Compliance, inspection and enforcement 29 31 16 12 10 2 0 61 22 17857
2020 Communications or public affairs 39 34 12 8 4 2 0 75 13 4960
2020 Access to information and privacy 45 29 13 6 4 3 1 76 11 1647
2020 Security 20 24 14 16 26 1 0 44 42 5228
2020 Science and technology 28 33 17 11 7 3 0 64 19 10614
2020 Library services 29 30 16 17 3 3 0 61 22 502
2020 Legal services 38 31 13 10 6 2 0 70 16 3636
2020 Administration and operations 41 31 13 8 5 2 0 74 13 28118
2020 Human resources 39 33 14 8 4 2 0 74 12 10383
2020 Financial management 42 33 13 7 3 2 0 77 10 7456
2020 Procurement 42 32 13 7 5 2 0 75 12 3454
2020 Real property 31 32 17 10 8 2 0 65 18 3591
2020 Materiel management 32 32 16 11 8 1 0 65 19 1654
2020 Information management 39 32 13 8 5 2 0 73 13 3739
2020 Information technology 35 32 16 8 6 3 0 69 14 12455
2020 Internal audit 43 33 14 6 3 2 0 78 8 1123
2020 Evaluation 37 33 15 7 5 3 0 72 13 1583
2020 Data sciences 36 35 12 8 5 3 0 73 14 2851
2020 Policy 40 34 11 8 4 2 0 75 13 10735
2020 Project management 38 34 13 8 5 2 0 73 14 8826
2020 Other services to the public 36 28 15 9 7 3 0 67 17 9693
2020 None of the above 31 28 16 12 10 3 0 61 22 16481
2019 Client contact centre 31 32 18 9 6 4 0 66 15 10995
2019 Health care practitioners 24 30 19 13 12 2 0 55 25 2137
2019 Federal regulators 24 33 17 13 10 2 0 59 24 4097
2019 Compliance, inspection and enforcement 24 30 18 14 13 3 0 55 27 16680
2019 Communications or public affairs 34 35 14 10 5 2 0 70 15 4953
2019 Access to information and privacy 40 30 14 8 6 3 0 72 14 1587
2019 Security 16 24 16 16 26 1 0 40 43 5242
2019 Science and technology 24 32 19 14 8 4 0 58 23 10941
2019 Library services 27 28 17 14 8 5 1 59 23 500
2019 Legal services 28 30 17 14 9 2 0 60 24 3220
2019 Administration and operations 34 32 15 10 6 2 0 68 17 26196
2019 Human resources 29 35 16 10 6 3 0 67 17 9814
2019 Financial management 33 36 14 8 5 2 0 71 14 7098
2019 Procurement 34 32 17 9 5 2 0 67 15 3125
2019 Real property 23 34 18 14 9 2 0 58 23 3372
2019 Materiel management 27 30 18 13 9 2 0 58 23 1717
2019 Information management 32 31 17 10 7 3 1 65 18 3831
2019 Information technology 28 32 18 11 7 3 0 62 19 11904
2019 Internal audit 35 33 15 9 4 3 0 71 14 1198
2019 Evaluation 29 33 16 11 7 4 0 65 18 1592
2019 Data sciences 33 32 16 9 6 4 0 68 16 2810
2019 Policy 34 36 13 10 5 2 0 71 16 9585
2019 Project management 29 35 16 12 7 2 0 64 20 7954
2019 Other services to the public 32 29 16 11 9 3 0 62 21 9230
2019 None of the above 27 29 17 13 11 3 0 57 25 16909
2018 Client contact centre 28 32 19 10 7 3 0 62 19 10025
2018 Health care practitioners 22 28 18 16 14 2 0 51 31 1990
2018 Federal regulators 22 31 18 16 12 1 0 53 28 4039
2018 Compliance, inspection and enforcement 20 28 18 16 16 2 0 49 33 16262
2018 Communications or public affairs 29 35 16 12 6 2 0 65 18 4506
2018 Access to information and privacy 35 32 15 9 6 3 0 68 16 1311
2018 Security 14 22 16 17 30 1 0 36 48 4467
2018 Science and technology 20 31 20 15 10 3 0 52 27 9776
2018 Library services 24 33 18 13 8 4 0 59 22 435
2018 Legal services 26 30 16 14 11 2 0 58 25 3195
2018 Administration and operations 30 32 17 11 8 2 0 64 19 23441
2018 Human resources 26 36 17 12 7 2 0 64 19 8428
2018 Financial management 30 35 16 10 6 2 0 66 17 6499
2018 Procurement 30 33 17 10 7 2 0 64 18 2726
2018 Real property 22 29 19 15 13 2 0 52 29 2800
2018 Materiel management 22 31 20 13 11 2 1 54 25 1476
2018 Information management 29 32 18 11 7 3 0 63 18 3476
2018 Information technology 24 32 20 12 9 3 0 58 22 10357
2018 Internal audit 30 34 18 8 7 3 0 66 16 1139
2018 Evaluation 27 34 17 12 7 3 0 63 19 1438
2018 Data sciences 30 33 16 11 7 3 0 65 18 2397
2018 Policy 31 35 14 12 7 2 0 67 19 8187
2018 Project management 25 36 16 13 8 2 0 62 21 6943
2018 Other services to the public 27 28 18 13 11 3 0 57 25 8224
2018 None of the above 23 28 19 14 13 3 0 53 28 14812
2017 Client contact centre 27 32 19 10 8 4 0 61 19 10125
2017 Health care practitioners 20 30 18 15 13 3 0 52 29 2143
2017 Federal regulators 19 31 18 16 13 2 0 52 30 4028
2017 Compliance, inspection and enforcement 18 27 18 16 18 3 0 47 35 16401
2017 Communications or public affairs 29 35 15 12 6 3 0 66 19 4252
2017 Access to information and privacy 34 30 16 10 7 3 1 66 18 1277
2017 Security 12 23 16 19 28 1 0 36 48 4921
2017 Science and technology 20 32 18 14 11 3 0 55 26 11113
2017 Library services 25 30 18 16 6 5 0 58 23 513
2017 Legal services 26 30 15 14 12 3 0 58 27 3457
2017 Administration and operations 28 33 17 11 8 2 0 63 20 25918
2017 Human resources 25 37 17 12 7 2 0 63 19 8331
2017 Financial management 29 36 17 10 7 2 0 66 17 6789
2017 Procurement 28 33 19 10 7 2 0 63 18 2792
2017 Real property 20 33 18 14 12 2 0 54 27 2947
2017 Materiel management 25 33 17 12 10 2 0 59 23 1528
2017 Information management 28 32 19 11 8 3 0 61 19 3685
2017 Information technology 23 31 20 14 10 3 0 55 25 11570
2017 Internal audit 29 36 16 11 5 3 0 67 17 975
2017 Evaluation 26 34 17 12 7 4 0 62 19 1331
2017 Data sciences 29 34 16 11 6 3 0 65 19 2215
2017 Policy 30 35 14 12 7 2 0 66 20 8120
2017 Project management 24 35 17 13 8 2 0 61 22 7145
2017 Other services to the public 27 29 15 14 11 3 0 58 26 8272
2017 None of the above 22 30 17 14 13 3 0 54 28 21012
2014 Client contact centre 22 32 22 12 8 4 0 56 21 10908
2014 Health care practitioners 17 28 19 17 15 3 0 47 33 2481
2014 Federal regulators 20 32 18 17 12 2 0 53 29 4879
2014 Compliance, inspection and enforcement 18 29 18 17 16 2 0 48 33 19026
2014 Communications or public affairs 24 35 18 13 7 3 0 60 21 4591
2014 Access to information and privacy 31 33 18 10 6 3 1 66 16 1327
2014 Security 12 24 19 19 24 2 0 37 44 6370
2014 Science and technology 16 30 21 18 13 3 0 47 31 10890
2014 Library services 22 30 20 13 12 3 0 54 25 520
2014 Legal services 23 32 18 15 11 2 0 55 27 3616
2014 Administration and operations 25 33 18 13 9 2 0 60 22 29205
2014 Human resources 22 36 18 13 8 2 0 60 22 8769
2014 Financial management 25 36 18 11 7 2 0 63 18 7440
2014 Procurement 22 34 20 13 8 2 0 57 22 2959
2014 Real property 19 32 22 14 10 2 0 52 25 3465
2014 Materiel management 20 33 19 14 12 1 0 54 27 1940
2014 Information management 24 33 19 13 7 3 0 59 21 4633
2014 Information technology 19 31 20 15 11 4 0 52 27 13573
2014 Internal audit 26 35 18 12 7 2 0 63 19 1097
2014 Evaluation 21 32 20 14 9 4 0 56 24 1667
2014 Other services to the public 22 29 19 15 13 3 0 52 28 11725
2014 None of the above 20 30 19 15 13 3 0 52 29 26742

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 31 17 8 4 8 1 68 14 13271
2020 Health care practitioners 21 27 19 15 12 5 0 51 29 2317
2020 Federal regulators 24 33 17 14 9 4 0 59 23 4058
2020 Compliance, inspection and enforcement 20 30 19 14 12 4 0 53 27 17844
2020 Communications or public affairs 27 35 16 12 5 5 0 65 18 4959
2020 Access to information and privacy 35 31 16 7 5 5 0 70 13 1647
2020 Security 14 22 16 18 27 2 0 37 46 5223
2020 Science and technology 19 31 20 16 9 5 0 53 26 10624
2020 Library services 20 29 21 17 5 8 0 53 24 503
2020 Legal services 28 32 17 12 6 5 0 63 19 3638
2020 Administration and operations 31 33 16 11 5 4 0 67 17 28121
2020 Human resources 28 35 17 11 5 4 0 66 17 10375
2020 Financial management 31 35 16 9 4 4 0 69 14 7459
2020 Procurement 32 34 16 9 5 4 0 69 15 3450
2020 Real property 22 32 20 14 8 3 0 56 23 3595
2020 Materiel management 23 31 22 12 9 2 0 56 21 1651
2020 Information management 30 33 16 10 6 5 0 66 17 3734
2020 Information technology 26 31 19 11 6 6 0 61 19 12455
2020 Internal audit 31 37 13 11 3 5 0 71 15 1117
2020 Evaluation 26 34 18 10 5 6 0 64 17 1585
2020 Data sciences 28 33 16 11 6 6 0 65 18 2842
2020 Policy 27 36 15 13 5 3 0 65 19 10747
2020 Project management 26 36 17 13 6 3 0 63 19 8819
2020 Other services to the public 27 29 17 12 9 6 0 59 22 9695
2020 None of the above 23 28 18 14 11 5 0 54 27 16472
2019 Client contact centre 24 29 22 11 7 7 0 57 20 10973
2019 Health care practitioners 18 27 21 16 13 4 0 47 31 2138
2019 Federal regulators 17 30 20 17 12 4 0 49 30 4083
2019 Compliance, inspection and enforcement 16 27 20 17 14 5 0 46 33 16662
2019 Communications or public affairs 24 34 18 14 6 5 0 60 21 4959
2019 Access to information and privacy 32 29 17 11 6 5 0 64 18 1589
2019 Security 12 22 19 18 27 2 0 34 47 5234
2019 Science and technology 16 28 21 17 11 7 1 47 30 10924
2019 Library services 17 28 20 14 10 11 1 51 26 495
2019 Legal services 21 29 18 16 10 6 0 53 27 3210
2019 Administration and operations 25 31 19 13 7 4 0 59 21 26160
2019 Human resources 21 33 19 14 7 5 0 57 22 9791
2019 Financial management 25 35 19 11 6 5 0 62 18 7095
2019 Procurement 25 32 22 12 6 4 0 59 19 3119
2019 Real property 16 29 23 17 11 4 0 47 29 3376
2019 Materiel management 18 29 22 15 11 4 0 49 27 1712
2019 Information management 24 29 21 13 7 6 1 56 22 3824
2019 Information technology 20 30 22 14 8 6 0 53 24 11903
2019 Internal audit 25 32 19 13 6 5 0 60 19 1197
2019 Evaluation 20 32 20 13 7 8 0 57 21 1587
2019 Data sciences 24 32 17 12 7 8 0 61 21 2801
2019 Policy 23 36 16 15 7 3 0 61 22 9589
2019 Project management 19 32 19 17 9 3 0 53 26 7961
2019 Other services to the public 23 27 19 14 11 5 0 54 26 9225
2019 None of the above 19 26 20 16 13 5 1 49 30 16891
2018 Client contact centre 20 29 22 13 8 7 0 53 23 10024
2018 Health care practitioners 15 25 21 17 16 5 0 42 35 1987
2018 Federal regulators 14 29 21 19 14 4 0 44 34 4035
2018 Compliance, inspection and enforcement 13 25 21 19 17 5 0 40 38 16262
2018 Communications or public affairs 19 32 19 16 8 5 0 54 25 4488
2018 Access to information and privacy 26 30 18 13 7 5 0 60 21 1311
2018 Security 10 19 18 19 31 2 0 30 52 4467
2018 Science and technology 13 26 23 19 13 6 0 42 34 9774
2018 Library services 17 29 22 15 8 8 0 51 25 438
2018 Legal services 18 28 18 17 12 6 0 49 31 3192
2018 Administration and operations 22 31 20 15 9 4 0 55 24 23410
2018 Human resources 18 33 20 16 8 5 0 54 25 8419
2018 Financial management 21 34 20 13 7 4 0 58 21 6497
2018 Procurement 20 32 22 14 7 5 0 55 22 2730
2018 Real property 13 27 23 18 15 4 0 42 34 2801
2018 Materiel management 15 29 24 15 13 4 0 46 29 1476
2018 Information management 21 29 21 14 8 7 0 54 23 3464
2018 Information technology 16 29 23 15 11 6 0 48 27 10364
2018 Internal audit 21 30 23 13 7 5 0 54 21 1137
2018 Evaluation 18 30 21 16 8 8 0 52 25 1437
2018 Data sciences 21 31 19 14 8 8 0 56 24 2395
2018 Policy 20 34 17 17 8 4 0 55 26 8181
2018 Project management 16 33 20 18 10 3 0 51 28 6929
2018 Other services to the public 19 27 20 16 13 5 0 49 30 8223
2018 None of the above 16 26 21 17 15 5 0 44 34 14789
2017 Client contact centre 19 28 22 13 9 8 0 52 24 10101
2017 Health care practitioners 14 29 18 19 15 5 0 45 36 2139
2017 Federal regulators 14 28 19 20 15 4 0 43 37 4027
2017 Compliance, inspection and enforcement 12 24 19 20 19 6 0 38 42 16384
2017 Communications or public affairs 20 32 18 16 8 6 0 56 25 4247
2017 Access to information and privacy 26 28 18 12 8 7 1 59 22 1280
2017 Security 9 20 19 21 28 3 0 30 50 4919
2017 Science and technology 13 27 22 18 12 7 0 44 33 11120
2017 Library services 17 27 20 18 7 11 0 50 28 513
2017 Legal services 17 28 18 17 13 7 0 49 32 3451
2017 Administration and operations 20 32 19 15 9 5 0 55 25 25891
2017 Human resources 17 34 19 16 9 5 0 54 25 8331
2017 Financial management 20 34 20 14 7 5 0 57 22 6772
2017 Procurement 20 33 22 12 7 4 0 56 21 2788
2017 Real property 13 31 20 18 13 4 0 46 33 2950
2017 Materiel management 17 30 19 18 11 4 1 49 31 1525
2017 Information management 21 29 20 14 8 7 0 54 24 3685
2017 Information technology 16 28 22 16 12 7 0 47 30 11559
2017 Internal audit 20 34 19 14 6 7 0 58 21 973
2017 Evaluation 18 30 21 15 8 8 0 52 25 1330
2017 Data sciences 21 31 18 15 7 8 0 56 24 2215
2017 Policy 20 35 16 16 9 4 0 57 26 8114
2017 Project management 16 32 19 18 11 4 0 50 29 7150
2017 Other services to the public 19 26 19 16 13 6 0 49 31 8258
2017 None of the above 16 26 20 17 14 6 1 46 33 21009
2014 Client contact centre 15 29 24 16 9 7 0 47 26 10909
2014 Health care practitioners 12 24 19 21 18 5 0 38 41 2483
2014 Federal regulators 13 29 20 20 14 4 0 44 36 4881
2014 Compliance, inspection and enforcement 12 25 20 20 18 5 0 39 40 19022
2014 Communications or public affairs 16 32 21 17 8 5 0 51 27 4590
2014 Access to information and privacy 22 31 21 13 6 6 0 57 21 1327
2014 Security 8 22 21 22 25 2 0 31 48 6369
2014 Science and technology 10 25 22 21 16 6 0 37 39 10882
2014 Library services 15 27 20 17 13 9 0 45 32 520
2014 Legal services 16 28 20 19 12 6 0 46 32 3612
2014 Administration and operations 18 31 20 16 10 5 0 52 28 29197
2014 Human resources 15 33 20 18 10 4 0 50 29 8771
2014 Financial management 17 34 21 15 8 5 0 54 24 7434
2014 Procurement 14 31 24 17 9 4 0 47 28 2960
2014 Real property 12 28 24 20 13 3 0 41 33 3464
2014 Materiel management 14 28 21 18 14 4 0 45 33 1938
2014 Information management 17 30 21 16 9 7 0 50 27 4631
2014 Information technology 14 26 23 18 13 7 0 43 33 13562
2014 Internal audit 16 34 21 16 8 5 0 53 25 1095
2014 Evaluation 13 30 22 17 10 8 0 47 30 1666
2014 Other services to the public 15 26 20 19 14 6 0 44 35 11728
2014 None of the above 13 27 20 19 15 6 0 43 36 26730

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 34 15 10 5 4 1 68 16 13299
2020 Health care practitioners 19 29 16 18 15 3 0 49 34 2319
2020 Federal regulators 22 36 17 14 9 2 0 59 24 4073
2020 Compliance, inspection and enforcement 21 34 16 15 11 2 0 56 27 17879
2020 Communications or public affairs 27 39 14 12 6 2 0 67 19 4975
2020 Access to information and privacy 35 33 13 10 5 2 0 70 16 1650
2020 Security 14 23 15 18 29 1 0 37 47 5235
2020 Science and technology 19 34 18 17 10 2 0 55 27 10632
2020 Library services 18 36 18 19 6 2 0 56 26 501
2020 Legal services 28 35 13 14 7 2 0 65 22 3649
2020 Administration and operations 29 36 14 12 7 2 0 66 19 28176
2020 Human resources 28 37 14 13 6 2 0 67 19 10408
2020 Financial management 30 37 14 12 5 2 0 68 17 7467
2020 Procurement 32 36 14 10 6 2 0 69 17 3455
2020 Real property 23 35 17 13 9 2 0 60 23 3599
2020 Materiel management 23 31 18 16 12 1 0 54 28 1656
2020 Information management 30 35 15 13 6 2 0 66 19 3740
2020 Information technology 26 34 17 13 7 3 0 62 20 12493
2020 Internal audit 30 40 14 10 4 2 0 72 14 1120
2020 Evaluation 25 37 16 12 6 3 0 64 19 1585
2020 Data sciences 27 36 14 12 7 3 0 65 20 2853
2020 Policy 22 38 15 17 7 2 0 61 24 10773
2020 Project management 25 37 16 15 7 1 0 63 21 8841
2020 Other services to the public 26 31 15 14 10 3 0 59 25 9702
2020 None of the above 22 30 16 16 13 3 0 53 30 16520
2019 Client contact centre 24 33 19 13 8 4 0 59 21 11017
2019 Health care practitioners 17 30 18 19 14 2 0 48 34 2141
2019 Federal regulators 16 31 18 20 12 2 0 48 33 4103
2019 Compliance, inspection and enforcement 17 30 19 17 15 3 0 48 33 16684
2019 Communications or public affairs 22 36 17 16 8 2 0 59 24 4968
2019 Access to information and privacy 31 31 15 12 7 3 0 65 20 1584
2019 Security 12 22 16 18 31 1 0 34 50 5242
2019 Science and technology 16 29 20 19 12 4 0 47 32 10955
2019 Library services 15 30 18 19 12 6 1 48 33 499
2019 Legal services 19 30 18 18 12 3 0 50 31 3221
2019 Administration and operations 23 33 17 16 9 2 0 57 26 26214
2019 Human resources 21 34 17 17 9 2 0 56 27 9807
2019 Financial management 22 36 17 15 8 2 0 59 23 7112
2019 Procurement 24 33 19 14 8 2 0 58 23 3127
2019 Real property 16 31 21 19 12 2 0 48 31 3375
2019 Materiel management 18 29 19 17 13 3 0 48 32 1716
2019 Information management 22 32 18 15 10 3 1 56 26 3830
2019 Information technology 20 31 19 16 10 3 0 54 26 11921
2019 Internal audit 23 35 15 15 7 4 0 61 23 1197
2019 Evaluation 19 32 20 15 9 4 0 54 25 1592
2019 Data sciences 22 33 16 16 9 5 0 57 26 2805
2019 Policy 18 35 16 19 10 2 0 54 30 9600
2019 Project management 17 33 18 19 11 2 0 51 31 7964
2019 Other services to the public 22 28 18 16 13 3 0 52 29 9238
2019 None of the above 18 28 18 17 15 3 0 48 33 16913
2018 Client contact centre 20 33 20 14 9 4 0 55 24 10031
2018 Health care practitioners 15 26 19 20 19 2 0 42 39 1987
2018 Federal regulators 14 30 18 21 15 2 0 45 37 4033
2018 Compliance, inspection and enforcement 14 28 19 19 18 3 0 43 38 16274
2018 Communications or public affairs 18 35 16 18 10 3 0 55 28 4505
2018 Access to information and privacy 26 34 16 13 8 3 0 62 22 1311
2018 Security 9 20 15 19 34 1 0 30 55 4466
2018 Science and technology 13 28 21 21 14 3 0 42 36 9791
2018 Library services 15 30 20 19 12 3 0 46 33 438
2018 Legal services 16 29 18 19 14 3 0 47 35 3194
2018 Administration and operations 20 32 17 17 11 2 0 53 29 23457
2018 Human resources 18 34 18 18 10 3 0 53 29 8446
2018 Financial management 19 35 18 17 9 2 0 55 27 6522
2018 Procurement 20 33 19 15 10 2 0 54 26 2728
2018 Real property 14 30 19 19 15 2 0 45 35 2799
2018 Materiel management 15 29 20 18 15 3 0 46 33 1479
2018 Information management 20 32 18 17 10 4 0 53 28 3480
2018 Information technology 16 31 20 17 12 3 0 49 30 10384
2018 Internal audit 21 32 19 16 9 3 0 55 25 1138
2018 Evaluation 18 32 18 18 10 4 0 52 29 1440
2018 Data sciences 19 32 18 17 10 4 0 52 29 2403
2018 Policy 15 34 16 20 12 2 0 50 33 8208
2018 Project management 14 33 18 20 12 2 0 49 33 6961
2018 Other services to the public 18 29 18 18 15 3 0 48 34 8237
2018 None of the above 15 27 19 19 17 3 0 43 38 14833
2017 Client contact centre 21 33 19 13 9 5 0 57 23 10103
2017 Health care practitioners 14 29 18 17 17 4 0 45 36 2142
2017 Federal regulators 14 31 18 19 15 3 0 46 35 4016
2017 Compliance, inspection and enforcement 13 28 17 18 19 4 0 43 39 16377
2017 Communications or public affairs 20 34 16 17 9 3 0 56 27 4248
2017 Access to information and privacy 27 33 14 12 10 4 0 63 23 1279
2017 Security 9 21 16 21 31 2 0 30 53 4922
2017 Science and technology 14 31 20 19 12 4 0 47 32 11111
2017 Library services 17 33 17 14 11 6 0 54 27 511
2017 Legal services 17 28 17 21 14 4 0 47 36 3446
2017 Administration and operations 20 33 17 16 11 3 0 55 28 25878
2017 Human resources 18 36 16 17 10 3 0 56 28 8324
2017 Financial management 20 35 18 16 9 2 0 56 25 6779
2017 Procurement 20 36 18 14 9 2 0 58 24 2791
2017 Real property 14 32 19 18 13 3 0 48 32 2941
2017 Materiel management 16 33 17 16 15 3 0 50 32 1525
2017 Information management 20 34 16 15 11 4 0 56 27 3681
2017 Information technology 17 32 18 16 12 4 0 51 29 11568
2017 Internal audit 21 38 15 15 7 5 0 62 23 974
2017 Evaluation 18 33 16 18 9 5 0 54 28 1330
2017 Data sciences 21 34 17 15 9 4 0 57 25 2216
2017 Policy 17 34 15 19 12 3 0 52 32 8116
2017 Project management 16 34 17 18 12 2 0 52 31 7145
2017 Other services to the public 19 31 15 16 14 4 0 52 32 8260
2017 None of the above 16 28 17 18 16 4 1 47 35 20989
2014 Client contact centre 17 34 21 15 10 4 0 52 26 10906
2014 Health care practitioners 13 28 18 20 18 3 0 42 39 2479
2014 Federal regulators 13 31 18 20 15 2 0 46 36 4876
2014 Compliance, inspection and enforcement 13 30 18 19 17 3 0 45 37 19019
2014 Communications or public affairs 15 35 16 20 10 3 0 52 32 4589
2014 Access to information and privacy 25 35 17 14 7 3 0 61 21 1325
2014 Security 8 23 19 22 27 1 0 31 50 6371
2014 Science and technology 11 30 21 21 14 3 0 42 37 10887
2014 Library services 15 30 16 19 15 3 0 48 35 520
2014 Legal services 15 29 19 20 14 3 0 45 36 3613
2014 Administration and operations 17 34 17 18 12 2 0 52 30 29191
2014 Human resources 16 34 17 19 12 2 0 51 32 8772
2014 Financial management 16 36 17 17 12 2 0 53 29 7434
2014 Procurement 15 34 20 17 12 2 0 50 29 2956
2014 Real property 13 32 21 19 13 2 0 46 33 3459
2014 Materiel management 15 31 20 18 15 2 0 46 34 1938
2014 Information management 18 32 19 17 11 3 0 51 29 4628
2014 Information technology 14 31 19 18 14 4 0 47 33 13563
2014 Internal audit 18 36 17 17 9 2 0 55 27 1096
2014 Evaluation 15 32 20 19 10 4 0 49 31 1667
2014 Other services to the public 16 29 17 19 15 3 0 47 35 11728
2014 None of the above 13 29 18 20 16 3 0 44 38 26727

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 15 8 4 3 17 4 81 9 13303
2020 Health care practitioners 31 16 10 7 9 19 8 65 21 2325
2020 Federal regulators 37 25 13 6 5 10 4 72 13 4061
2020 Compliance, inspection and enforcement 31 17 11 6 7 20 7 66 18 17894
2020 Communications or public affairs 46 26 15 5 3 5 1 76 8 4974
2020 Access to information and privacy 53 20 10 4 2 8 3 82 7 1652
2020 Security 30 18 12 7 10 15 7 62 23 5234
2020 Science and technology 38 24 13 6 4 11 5 73 11 10636
2020 Library services 52 22 11 4 2 8 1 81 7 503
2020 Legal services 44 20 11 5 5 11 4 75 12 3647
2020 Administration and operations 43 20 11 5 4 11 5 75 12 28209
2020 Human resources 52 24 12 4 2 4 2 81 7 10411
2020 Financial management 48 23 12 5 3 6 3 78 8 7471
2020 Procurement 49 21 12 5 3 7 3 78 9 3458
2020 Real property 34 22 13 7 6 13 6 69 15 3601
2020 Materiel management 33 20 13 8 7 13 5 65 19 1659
2020 Information management 46 22 11 4 3 10 3 79 8 3745
2020 Information technology 48 25 11 4 2 8 2 81 7 12483
2020 Internal audit 50 25 10 5 2 6 3 82 7 1125
2020 Evaluation 44 28 13 5 2 7 1 78 7 1585
2020 Data sciences 48 24 12 5 3 7 1 78 8 2849
2020 Policy 37 29 18 7 3 5 1 70 11 10774
2020 Project management 42 25 14 5 3 7 3 74 10 8838
2020 Other services to the public 36 16 10 6 6 19 7 71 16 9709
2020 None of the above 34 19 11 6 7 17 6 69 17 16516
2019 Client contact centre 46 16 9 5 5 16 4 77 12 11024
2019 Health care practitioners 35 16 10 7 8 19 5 67 20 2142
2019 Federal regulators 34 24 15 7 6 12 3 68 15 4112
2019 Compliance, inspection and enforcement 32 16 10 7 8 21 6 65 21 16733
2019 Communications or public affairs 47 25 13 5 3 5 1 77 9 4981
2019 Access to information and privacy 50 19 11 5 3 11 2 79 9 1591
2019 Security 32 16 12 8 11 17 5 61 24 5259
2019 Science and technology 37 22 13 6 5 14 4 72 13 10969
2019 Library services 54 21 12 3 2 6 2 81 6 501
2019 Legal services 43 20 12 5 5 12 3 74 12 3230
2019 Administration and operations 42 20 11 6 5 11 4 73 13 26269
2019 Human resources 50 24 12 4 2 5 2 80 7 9850
2019 Financial management 45 25 13 5 3 7 2 76 9 7143
2019 Procurement 47 23 13 5 3 7 2 77 9 3138
2019 Real property 34 21 14 7 5 14 5 68 15 3389
2019 Materiel management 34 19 13 7 7 15 4 66 18 1723
2019 Information management 46 21 11 4 4 10 3 77 10 3839
2019 Information technology 48 24 11 4 2 8 2 80 7 11955
2019 Internal audit 47 23 11 4 3 9 2 79 8 1199
2019 Evaluation 46 24 13 5 3 9 1 77 9 1596
2019 Data sciences 48 22 12 4 3 9 2 78 8 2811
2019 Policy 39 26 18 7 3 6 1 71 10 9619
2019 Project management 41 25 14 6 5 7 2 72 12 7978
2019 Other services to the public 34 16 10 7 8 19 6 66 20 9246
2019 None of the above 34 18 12 6 7 17 5 67 18 16944
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 40 13 5 2 2 0 80 7 13294
2020 Health care practitioners 26 41 17 10 5 1 0 68 15 2324
2020 Federal regulators 28 44 17 7 4 1 0 72 11 4063
2020 Compliance, inspection and enforcement 27 43 16 9 4 1 0 71 13 17874
2020 Communications or public affairs 33 45 12 7 2 1 0 79 9 4968
2020 Access to information and privacy 43 39 11 4 2 1 0 84 5 1652
2020 Security 19 34 20 14 12 1 0 53 26 5235
2020 Science and technology 23 45 18 10 3 1 0 69 13 10626
2020 Library services 30 48 13 7 1 1 0 79 8 503
2020 Legal services 28 44 17 7 2 1 0 73 10 3637
2020 Administration and operations 34 43 13 6 2 1 0 78 8 28170
2020 Human resources 38 42 11 5 2 1 0 81 7 10391
2020 Financial management 37 43 13 5 2 1 0 80 6 7460
2020 Procurement 35 42 15 5 2 1 0 78 7 3455
2020 Real property 25 43 18 8 4 1 0 69 13 3606
2020 Materiel management 27 39 20 9 4 1 0 67 13 1655
2020 Information management 34 42 14 6 2 1 0 77 9 3741
2020 Information technology 32 42 15 7 3 1 0 75 10 12477
2020 Internal audit 40 43 10 5 1 1 0 84 6 1124
2020 Evaluation 31 46 14 6 2 1 0 78 8 1584
2020 Data sciences 32 42 15 8 3 1 0 75 11 2843
2020 Policy 30 45 13 9 3 1 0 76 11 10771
2020 Project management 31 46 14 7 2 1 0 77 9 8841
2020 Other services to the public 33 39 15 8 3 1 0 73 11 9711
2020 None of the above 27 39 18 9 5 2 0 67 15 16509
2019 Client contact centre 31 42 16 6 3 1 0 74 9 11019
2019 Health care practitioners 24 42 18 9 5 1 0 67 15 2139
2019 Federal regulators 24 43 18 10 4 1 0 68 15 4109
2019 Compliance, inspection and enforcement 23 42 18 11 5 1 0 66 16 16710
2019 Communications or public affairs 32 44 12 8 2 1 0 77 10 4978
2019 Access to information and privacy 39 39 13 5 2 1 0 79 7 1591
2019 Security 17 34 22 15 12 1 0 51 27 5256
2019 Science and technology 22 44 18 11 4 1 0 66 15 10960
2019 Library services 31 45 13 7 2 2 0 77 9 499
2019 Legal services 24 42 18 11 4 1 0 67 15 3219
2019 Administration and operations 30 43 15 7 3 1 0 74 11 26238
2019 Human resources 32 45 13 7 2 1 0 77 9 9834
2019 Financial management 31 44 15 6 2 1 0 76 8 7128
2019 Procurement 30 43 18 6 2 1 0 74 8 3134
2019 Real property 22 41 20 10 6 1 0 64 16 3389
2019 Materiel management 25 40 20 9 4 1 0 66 14 1722
2019 Information management 31 41 16 7 3 1 0 73 10 3837
2019 Information technology 28 42 17 9 3 1 0 71 12 11935
2019 Internal audit 33 45 13 6 2 1 0 78 8 1201
2019 Evaluation 29 43 17 7 3 1 0 73 10 1595
2019 Data sciences 32 42 15 8 3 1 0 74 11 2809
2019 Policy 29 44 13 10 3 1 0 73 13 9609
2019 Project management 26 45 15 10 3 1 0 71 13 7984
2019 Other services to the public 29 40 17 8 4 1 0 70 13 9244
2019 None of the above 24 39 19 10 6 2 0 65 16 16936
2018 Client contact centre 27 44 17 7 3 1 0 72 11 10007
2018 Health care practitioners 21 40 18 13 7 1 0 61 20 1984
2018 Federal regulators 23 42 18 12 5 1 0 65 17 4032
2018 Compliance, inspection and enforcement 20 42 19 12 6 1 0 62 19 16227
2018 Communications or public affairs 28 46 14 8 3 1 0 74 12 4490
2018 Access to information and privacy 36 40 14 7 2 1 0 77 9 1308
2018 Security 14 34 22 16 14 1 0 49 30 4475
2018 Science and technology 20 42 20 12 4 1 0 63 17 9784
2018 Library services 30 43 16 7 3 1 0 74 10 437
2018 Legal services 22 41 20 12 5 1 0 64 17 3188
2018 Administration and operations 27 44 16 8 4 1 0 72 12 23422
2018 Human resources 28 45 14 8 3 1 0 74 11 8431
2018 Financial management 27 44 17 8 3 1 0 72 11 6511
2018 Procurement 27 44 18 8 3 1 0 72 11 2729
2018 Real property 20 38 21 13 7 1 0 59 20 2792
2018 Materiel management 22 38 22 12 5 1 0 61 18 1474
2018 Information management 28 41 17 9 3 1 0 70 12 3480
2018 Information technology 24 42 19 10 4 1 0 66 14 10362
2018 Internal audit 31 43 14 8 3 1 0 75 11 1131
2018 Evaluation 27 45 15 9 3 1 0 73 13 1438
2018 Data sciences 28 43 15 10 3 1 0 72 13 2400
2018 Policy 26 45 14 10 4 1 0 72 14 8177
2018 Project management 24 45 17 10 4 0 0 69 14 6940
2018 Other services to the public 25 41 18 11 5 1 0 66 16 8238
2018 None of the above 21 39 20 12 7 1 0 61 19 14838
2017 Client contact centre 28 43 16 7 4 2 0 72 11 10113
2017 Health care practitioners 24 43 15 10 7 2 0 68 17 2144
2017 Federal regulators 23 41 16 12 6 1 0 65 18 4023
2017 Compliance, inspection and enforcement 22 39 18 12 8 1 0 61 20 16367
2017 Communications or public affairs 29 44 13 10 3 1 0 74 13 4249
2017 Access to information and privacy 37 40 13 5 3 2 0 78 9 1281
2017 Security 15 34 22 14 14 1 0 49 29 4923
2017 Science and technology 21 42 19 12 5 1 0 64 17 11094
2017 Library services 30 43 12 9 4 2 0 74 13 510
2017 Legal services 23 39 19 12 5 1 0 63 18 3443
2017 Administration and operations 29 42 16 8 4 1 0 71 13 25881
2017 Human resources 30 44 14 8 3 1 0 75 12 8327
2017 Financial management 29 44 15 7 3 1 0 74 10 6788
2017 Procurement 28 44 17 7 3 1 0 72 11 2792
2017 Real property 20 41 19 12 7 1 0 63 18 2941
2017 Materiel management 24 41 19 10 6 1 0 65 16 1527
2017 Information management 30 41 16 8 4 1 0 72 12 3680
2017 Information technology 24 41 18 10 5 1 0 66 15 11560
2017 Internal audit 32 45 13 7 3 1 0 77 10 973
2017 Evaluation 26 45 15 9 3 2 0 73 12 1329
2017 Data sciences 29 43 15 9 4 1 0 72 13 2216
2017 Policy 27 44 13 10 4 1 0 72 14 8115
2017 Project management 25 44 15 10 4 1 0 70 15 7147
2017 Other services to the public 28 39 17 10 6 1 0 68 16 8262
2017 None of the above 23 38 18 11 7 1 0 62 19 20981
2014 Client contact centre 26 43 18 7 4 2 0 70 12 10918
2014 Health care practitioners 21 40 19 11 7 2 0 62 19 2488
2014 Federal regulators 22 40 17 12 6 1 0 63 19 4884
2014 Compliance, inspection and enforcement 23 41 18 10 6 1 0 65 17 19035
2014 Communications or public affairs 28 42 14 11 4 2 0 71 15 4592
2014 Access to information and privacy 37 38 15 5 3 2 0 76 8 1328
2014 Security 15 36 22 14 11 1 0 52 25 6378
2014 Science and technology 18 41 20 13 7 2 0 60 20 10890
2014 Library services 23 39 18 12 6 2 0 63 18 521
2014 Legal services 20 37 21 13 6 2 0 59 20 3615
2014 Administration and operations 28 41 16 8 4 2 0 70 13 29215
2014 Human resources 29 43 15 8 4 1 0 73 12 8775
2014 Financial management 29 42 16 8 4 1 0 72 12 7440
2014 Procurement 24 42 20 8 4 2 0 67 13 2959
2014 Real property 21 41 20 11 6 1 0 62 17 3467
2014 Materiel management 22 39 18 11 8 2 0 62 19 1939
2014 Information management 28 41 17 9 4 2 0 70 13 4632
2014 Information technology 24 40 19 10 6 2 0 65 16 13577
2014 Internal audit 30 43 14 9 3 1 0 74 12 1097
2014 Evaluation 24 42 18 10 5 1 0 67 15 1670
2014 Other services to the public 25 39 18 10 6 2 0 66 16 11745
2014 None of the above 22 39 18 12 7 2 0 62 19 26759

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 38 16 10 4 3 0 69 14 13231
2020 Health care practitioners 15 33 18 20 11 2 0 49 32 2314
2020 Federal regulators 18 38 20 16 7 2 0 57 23 4031
2020 Compliance, inspection and enforcement 17 36 20 17 8 1 0 54 26 17776
2020 Communications or public affairs 21 40 16 14 5 3 0 63 20 4938
2020 Access to information and privacy 31 38 15 9 3 3 1 71 13 1650
2020 Security 11 25 20 22 20 1 0 36 43 5197
2020 Science and technology 15 36 23 17 6 3 0 52 24 10578
2020 Library services 16 34 21 20 4 3 0 53 25 498
2020 Legal services 19 38 19 15 5 3 0 59 21 3620
2020 Administration and operations 24 39 17 13 5 2 0 64 18 28052
2020 Human resources 25 39 16 13 4 2 0 66 18 10350
2020 Financial management 25 40 18 11 4 2 0 67 15 7432
2020 Procurement 25 38 19 11 5 2 0 64 16 3442
2020 Real property 18 35 22 16 7 2 0 54 23 3579
2020 Materiel management 18 36 22 15 6 2 0 56 22 1650
2020 Information management 25 36 18 13 5 2 0 63 19 3722
2020 Information technology 21 37 20 14 6 2 0 60 20 12404
2020 Internal audit 25 41 17 11 4 2 0 67 15 1118
2020 Evaluation 21 37 19 14 5 3 0 61 19 1581
2020 Data sciences 22 38 17 14 6 3 0 62 20 2836
2020 Policy 18 38 18 16 6 3 0 58 23 10700
2020 Project management 19 39 19 16 6 2 0 59 22 8788
2020 Other services to the public 22 35 18 15 7 3 0 59 23 9662
2020 None of the above 18 32 20 18 9 3 0 52 28 16433
2019 Client contact centre 20 36 20 14 7 3 0 57 22 10984
2019 Health care practitioners 12 29 21 23 14 1 0 42 37 2140
2019 Federal regulators 12 33 21 21 11 2 0 45 33 4096
2019 Compliance, inspection and enforcement 12 31 21 21 13 2 0 44 35 16641
2019 Communications or public affairs 18 36 20 17 6 3 0 56 24 4941
2019 Access to information and privacy 26 35 17 13 5 3 0 64 19 1580
2019 Security 9 22 20 25 23 1 0 32 48 5243
2019 Science and technology 12 32 24 19 8 4 0 46 28 10920
2019 Library services 16 32 20 19 8 4 0 51 28 501
2019 Legal services 14 30 22 20 10 4 0 46 31 3206
2019 Administration and operations 18 36 19 17 8 2 0 55 25 26130
2019 Human resources 17 37 20 17 7 3 0 55 24 9796
2019 Financial management 18 37 20 16 6 3 0 57 23 7098
2019 Procurement 18 36 22 16 6 2 0 55 22 3121
2019 Real property 12 33 25 18 11 2 0 45 29 3375
2019 Materiel management 14 32 24 18 9 2 0 47 28 1712
2019 Information management 18 34 21 17 7 3 0 54 25 3821
2019 Information technology 16 33 23 18 8 2 0 50 26 11896
2019 Internal audit 18 36 19 17 6 3 1 56 24 1195
2019 Evaluation 14 33 22 18 7 5 0 49 27 1589
2019 Data sciences 18 33 19 17 7 5 0 54 25 2803
2019 Policy 14 34 20 19 9 4 0 51 28 9560
2019 Project management 13 33 21 21 10 2 0 47 32 7950
2019 Other services to the public 18 32 20 18 10 2 0 51 29 9216
2019 None of the above 15 31 21 19 11 3 0 47 31 16856

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 35 12 7 4 3 2 77 11 13275
2020 Health care practitioners 30 35 14 12 6 2 1 67 19 2325
2020 Federal regulators 33 38 14 8 4 2 1 73 12 4056
2020 Compliance, inspection and enforcement 31 38 14 9 5 2 1 72 14 17866
2020 Communications or public affairs 35 36 12 10 4 3 1 74 14 4960
2020 Access to information and privacy 42 33 11 5 4 4 1 79 9 1646
2020 Security 23 33 16 13 14 1 1 57 27 5234
2020 Science and technology 28 39 15 11 4 3 1 69 15 10607
2020 Library services 35 35 13 10 4 3 0 73 14 501
2020 Legal services 36 35 12 9 5 2 1 74 14 3633
2020 Administration and operations 39 36 11 7 4 2 1 77 11 28165
2020 Human resources 43 35 10 6 3 2 1 80 9 10383
2020 Financial management 37 36 13 7 3 3 1 76 11 7459
2020 Procurement 39 36 12 5 4 2 1 78 10 3451
2020 Real property 32 37 14 8 5 2 1 71 14 3597
2020 Materiel management 34 35 14 9 5 2 0 71 14 1656
2020 Information management 36 35 13 8 4 3 1 74 12 3732
2020 Information technology 37 36 14 6 3 3 1 76 10 12454
2020 Internal audit 41 35 11 7 3 3 1 79 10 1119
2020 Evaluation 31 38 13 9 4 3 1 73 14 1579
2020 Data sciences 31 36 14 9 4 4 2 72 14 2844
2020 Policy 33 37 13 9 4 3 1 73 14 10749
2020 Project management 35 37 13 8 4 2 1 74 13 8827
2020 Other services to the public 35 36 12 9 5 3 1 73 14 9699
2020 None of the above 32 34 14 9 6 3 1 69 16 16488
2019 Client contact centre 34 37 13 9 4 2 1 73 13 11002
2019 Health care practitioners 30 35 15 12 7 1 0 66 19 2141
2019 Federal regulators 32 38 14 9 5 1 1 71 14 4104
2019 Compliance, inspection and enforcement 30 38 14 10 6 2 1 69 16 16690
2019 Communications or public affairs 34 36 12 10 4 2 1 73 15 4969
2019 Access to information and privacy 39 32 13 8 4 2 1 74 13 1589
2019 Security 21 33 16 14 14 1 1 55 28 5243
2019 Science and technology 26 39 16 11 5 3 1 68 16 10951
2019 Library services 28 39 14 10 4 3 1 70 15 501
2019 Legal services 34 35 13 9 6 2 1 71 15 3215
2019 Administration and operations 36 36 13 8 4 2 1 74 13 26199
2019 Human resources 41 35 11 7 3 2 1 78 10 9823
2019 Financial management 33 38 13 8 4 2 1 74 13 7118
2019 Procurement 35 37 14 8 4 2 0 74 12 3129
2019 Real property 29 37 16 9 5 2 1 68 15 3376
2019 Materiel management 31 38 15 8 5 2 0 71 14 1719
2019 Information management 33 37 13 8 5 3 1 72 14 3832
2019 Information technology 34 36 15 7 4 3 1 73 12 11929
2019 Internal audit 36 40 11 8 2 2 1 79 10 1199
2019 Evaluation 29 37 14 10 5 3 1 69 16 1589
2019 Data sciences 31 35 14 11 5 3 2 69 16 2810
2019 Policy 33 36 13 10 4 3 1 72 15 9593
2019 Project management 30 39 14 10 5 2 1 71 15 7980
2019 Other services to the public 33 35 14 9 6 2 1 71 15 9238
2019 None of the above 29 35 16 10 7 3 1 66 17 16932
2018 Client contact centre 32 40 13 8 4 2 1 74 13 10017
2018 Health care practitioners 29 37 13 11 7 1 1 68 19 1987
2018 Federal regulators 33 39 12 9 5 2 1 73 14 4035
2018 Compliance, inspection and enforcement 29 40 14 9 6 2 1 70 15 16238
2018 Communications or public affairs 32 38 11 11 4 3 1 73 15 4498
2018 Access to information and privacy 37 36 12 8 5 2 0 75 13 1308
2018 Security 20 33 17 14 14 1 0 54 29 4474
2018 Science and technology 25 40 16 11 5 2 1 67 17 9776
2018 Library services 30 35 17 10 4 3 1 68 14 436
2018 Legal services 34 37 12 9 5 2 1 73 14 3190
2018 Administration and operations 35 38 12 8 4 2 1 75 12 23437
2018 Human resources 41 38 10 7 3 1 1 80 10 8444
2018 Financial management 32 39 13 9 4 2 1 73 13 6504
2018 Procurement 33 39 14 7 4 1 1 74 11 2726
2018 Real property 28 40 14 9 6 2 1 70 16 2794
2018 Materiel management 30 39 15 10 5 1 1 70 16 1470
2018 Information management 33 37 13 8 5 3 1 73 14 3474
2018 Information technology 31 39 15 8 4 3 1 73 12 10366
2018 Internal audit 38 38 12 7 3 2 1 78 10 1133
2018 Evaluation 33 36 14 9 4 3 1 71 14 1442
2018 Data sciences 30 38 12 11 5 3 1 71 16 2398
2018 Policy 34 37 12 9 4 3 1 73 14 8183
2018 Project management 31 39 13 9 4 2 1 72 14 6944
2018 Other services to the public 31 37 14 10 6 2 1 70 16 8244
2018 None of the above 28 36 15 10 7 3 1 67 17 14823
2017 Client contact centre 35 39 12 7 4 3 1 76 12 10098
2017 Health care practitioners 33 38 12 9 6 3 0 73 15 2141
2017 Federal regulators 37 37 11 8 4 3 1 76 13 4022
2017 Compliance, inspection and enforcement 33 38 12 9 5 2 1 73 14 16346
2017 Communications or public affairs 36 36 10 10 4 3 1 75 14 4244
2017 Access to information and privacy 43 32 10 6 4 4 1 79 11 1279
2017 Security 22 35 16 12 12 2 1 59 24 4913
2017 Science and technology 29 39 13 10 5 3 1 71 15 11092
2017 Library services 37 34 11 8 3 6 2 76 12 512
2017 Legal services 38 35 11 8 5 2 1 76 13 3444
2017 Administration and operations 38 37 11 7 4 2 1 77 12 25854
2017 Human resources 45 35 9 6 3 2 1 82 9 8321
2017 Financial management 35 38 12 8 4 3 1 76 12 6776
2017 Procurement 38 39 11 6 3 2 0 79 10 2785
2017 Real property 32 39 13 8 5 2 1 73 14 2938
2017 Materiel management 35 38 14 6 4 3 1 76 10 1522
2017 Information management 37 36 11 7 4 4 1 76 12 3680
2017 Information technology 34 37 13 7 4 3 1 75 12 11549
2017 Internal audit 43 35 11 6 3 2 1 80 10 969
2017 Evaluation 35 37 11 8 5 4 1 76 13 1329
2017 Data sciences 33 37 13 9 4 3 1 73 13 2216
2017 Policy 37 35 11 8 4 3 1 76 13 8105
2017 Project management 35 38 11 9 4 3 1 75 13 7141
2017 Other services to the public 36 36 11 8 5 3 1 75 13 8249
2017 None of the above 33 35 13 8 6 3 1 71 15 20965
2014 Client contact centre 35 41 11 7 3 2 1 78 10 10912
2014 Health care practitioners 34 38 11 9 6 2 0 73 16 2485
2014 Federal regulators 39 36 10 7 4 2 1 78 12 4881
2014 Compliance, inspection and enforcement 37 38 10 7 4 2 1 78 12 19030
2014 Communications or public affairs 38 38 9 8 4 2 1 78 12 4590
2014 Access to information and privacy 43 34 10 6 3 3 1 80 10 1330
2014 Security 24 38 15 11 8 3 1 64 20 6369
2014 Science and technology 32 40 12 8 4 3 1 75 13 10891
2014 Library services 33 33 13 7 7 6 1 71 15 520
2014 Legal services 42 35 9 7 4 2 1 78 12 3616
2014 Administration and operations 40 37 10 7 4 2 1 79 11 29208
2014 Human resources 47 35 7 5 3 2 1 84 8 8776
2014 Financial management 36 39 11 7 4 3 1 77 12 7441
2014 Procurement 39 41 10 5 3 2 0 82 8 2958
2014 Real property 37 39 13 6 3 2 1 78 9 3467
2014 Materiel management 36 36 12 7 5 3 1 75 12 1940
2014 Information management 37 37 11 7 3 3 1 77 11 4632
2014 Information technology 35 37 12 7 4 4 1 76 12 13570
2014 Internal audit 42 37 9 6 4 1 1 80 11 1096
2014 Evaluation 37 37 10 8 4 4 1 77 13 1670
2014 Other services to the public 37 37 11 7 4 3 1 77 12 11749
2014 None of the above 35 36 12 8 5 3 1 74 13 26752

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 35 13 4 2 2 0 81 6 13251
2020 Health care practitioners 29 35 19 9 6 1 0 65 15 2312
2020 Federal regulators 34 38 17 6 3 1 0 73 10 4047
2020 Compliance, inspection and enforcement 33 37 17 7 5 1 0 71 12 17812
2020 Communications or public affairs 36 38 17 5 2 2 0 76 7 4949
2020 Access to information and privacy 46 33 13 3 2 2 0 81 6 1645
2020 Security 21 29 20 13 15 1 0 51 29 5230
2020 Science and technology 32 40 18 6 3 2 0 73 9 10594
2020 Library services 32 39 21 4 2 3 0 73 6 501
2020 Legal services 37 36 16 6 3 2 0 74 9 3625
2020 Administration and operations 40 36 14 5 3 1 0 77 8 28127
2020 Human resources 42 37 13 5 2 1 0 80 7 10363
2020 Financial management 40 38 14 4 2 2 0 79 6 7430
2020 Procurement 42 35 14 4 2 1 0 79 7 3446
2020 Real property 33 38 17 6 4 1 0 72 11 3593
2020 Materiel management 35 37 17 6 3 1 0 72 10 1656
2020 Information management 41 35 15 5 3 2 0 77 7 3730
2020 Information technology 41 36 15 4 2 2 0 79 6 12455
2020 Internal audit 42 38 12 5 2 2 0 82 6 1118
2020 Evaluation 36 40 15 6 2 2 0 77 8 1579
2020 Data sciences 37 38 15 5 2 2 0 77 8 2846
2020 Policy 34 39 17 6 3 2 0 74 9 10746
2020 Project management 37 38 16 5 3 1 0 76 8 8800
2020 Other services to the public 38 33 16 7 4 2 0 73 11 9674
2020 None of the above 32 34 18 8 5 2 0 68 13 16431
2019 Client contact centre 37 37 16 5 3 2 0 75 9 10983
2019 Health care practitioners 28 35 21 9 7 1 0 63 16 2142
2019 Federal regulators 29 38 19 8 5 1 0 68 13 4096
2019 Compliance, inspection and enforcement 29 37 18 9 6 1 0 67 15 16672
2019 Communications or public affairs 34 38 17 6 3 2 0 73 9 4962
2019 Access to information and privacy 40 33 16 7 3 1 0 74 10 1587
2019 Security 19 30 20 14 16 1 0 49 31 5232
2019 Science and technology 29 39 19 7 3 2 0 70 11 10935
2019 Library services 32 41 16 6 2 2 0 74 9 500
2019 Legal services 32 35 19 8 4 2 0 68 13 3205
2019 Administration and operations 35 36 17 7 4 1 0 72 11 26158
2019 Human resources 37 37 16 6 3 2 0 75 9 9813
2019 Financial management 33 39 17 6 3 2 0 74 9 7120
2019 Procurement 37 37 17 5 3 2 0 75 8 3135
2019 Real property 28 39 19 7 5 2 0 68 12 3382
2019 Materiel management 31 37 18 8 5 1 0 69 13 1715
2019 Information management 35 35 18 6 3 1 0 72 10 3826
2019 Information technology 37 37 17 5 3 2 0 75 8 11904
2019 Internal audit 37 39 14 7 2 1 0 77 9 1199
2019 Evaluation 30 37 19 8 4 2 0 69 12 1590
2019 Data sciences 36 36 17 5 3 2 0 74 9 2802
2019 Policy 31 38 18 7 3 2 0 70 11 9578
2019 Project management 30 39 19 7 4 2 0 70 11 7940
2019 Other services to the public 33 35 18 7 5 1 0 69 13 9218
2019 None of the above 28 34 21 9 6 2 0 64 15 16881
2018 Client contact centre 34 39 17 5 4 1 0 74 9 9992
2018 Health care practitioners 26 37 20 10 7 1 0 63 17 1985
2018 Federal regulators 29 38 19 8 5 1 0 68 13 4027
2018 Compliance, inspection and enforcement 27 38 18 9 7 1 0 66 16 16177
2018 Communications or public affairs 32 39 18 7 3 2 0 72 10 4485
2018 Access to information and privacy 39 35 15 7 3 1 0 75 10 1306
2018 Security 16 30 21 15 17 1 0 47 32 4468
2018 Science and technology 27 40 20 8 3 1 0 68 11 9763
2018 Library services 28 41 18 7 4 2 0 71 11 433
2018 Legal services 29 37 20 8 4 1 0 68 12 3190
2018 Administration and operations 33 38 17 7 4 1 0 72 11 23367
2018 Human resources 36 38 16 6 3 1 0 75 9 8405
2018 Financial management 32 40 16 7 3 1 0 74 10 6487
2018 Procurement 34 39 17 6 3 1 0 74 8 2723
2018 Real property 27 38 20 8 6 1 0 66 15 2778
2018 Materiel management 30 36 18 9 5 1 0 68 14 1468
2018 Information management 33 38 17 6 4 2 0 73 10 3465
2018 Information technology 33 38 18 5 3 2 0 73 9 10344
2018 Internal audit 37 40 14 5 3 0 0 78 8 1133
2018 Evaluation 32 39 16 7 4 1 0 72 12 1438
2018 Data sciences 34 40 15 6 3 2 0 75 10 2393
2018 Policy 30 39 18 8 4 1 0 70 12 8177
2018 Project management 30 40 18 7 4 1 0 70 11 6916
2018 Other services to the public 30 36 18 9 6 1 0 67 15 8213
2018 None of the above 26 35 20 9 7 2 0 63 17 14795

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 27 17 9 6 9 2 63 17 13272
2020 Health care practitioners 19 26 17 15 15 8 1 49 33 2318
2020 Federal regulators 22 24 18 13 11 9 2 52 28 4059
2020 Compliance, inspection and enforcement 21 27 17 14 13 7 1 52 29 17866
2020 Communications or public affairs 23 25 18 12 8 12 3 56 23 4962
2020 Access to information and privacy 31 22 18 8 8 9 3 61 18 1647
2020 Security 15 23 16 17 24 4 1 40 43 5229
2020 Science and technology 21 27 18 13 10 9 2 55 25 10607
2020 Library services 24 25 17 13 8 11 2 56 25 502
2020 Legal services 19 20 18 13 14 13 3 46 33 3639
2020 Administration and operations 27 25 17 11 9 8 2 58 23 28141
2020 Human resources 28 26 17 10 7 8 3 61 20 10385
2020 Financial management 26 24 18 11 7 10 3 58 21 7453
2020 Procurement 28 27 18 9 8 8 2 61 19 3452
2020 Real property 24 28 19 10 10 8 2 57 23 3599
2020 Materiel management 28 27 18 11 9 6 1 60 21 1657
2020 Information management 27 26 18 10 9 9 2 59 21 3732
2020 Information technology 28 26 18 9 7 10 2 62 18 12442
2020 Internal audit 27 25 17 10 7 11 3 61 20 1121
2020 Evaluation 21 26 19 12 8 12 3 54 23 1584
2020 Data sciences 26 24 16 11 7 13 2 59 22 2840
2020 Policy 20 22 19 12 10 14 3 51 27 10745
2020 Project management 23 24 18 13 9 10 2 54 25 8820
2020 Other services to the public 26 25 16 12 11 8 2 56 26 9678
2020 None of the above 22 24 18 13 13 8 2 51 29 16474
2019 Client contact centre 24 26 19 11 9 8 2 56 23 11010
2019 Health care practitioners 18 25 20 14 14 7 2 47 31 2141
2019 Federal regulators 18 24 19 14 14 8 2 46 32 4104
2019 Compliance, inspection and enforcement 18 26 18 15 16 6 1 48 33 16693
2019 Communications or public affairs 21 23 19 13 10 12 3 51 27 4970
2019 Access to information and privacy 27 22 20 12 9 9 2 54 23 1588
2019 Security 14 22 17 16 24 4 1 39 43 5240
2019 Science and technology 20 26 19 13 11 9 2 51 27 10945
2019 Library services 17 27 20 12 8 14 1 53 24 502
2019 Legal services 16 17 19 16 18 11 2 38 40 3221
2019 Administration and operations 23 24 18 13 12 8 2 52 27 26201
2019 Human resources 23 25 19 12 10 8 4 54 24 9834
2019 Financial management 21 25 21 12 10 9 3 52 24 7127
2019 Procurement 24 25 21 12 9 8 1 53 23 3126
2019 Real property 19 28 20 13 11 7 1 52 26 3380
2019 Materiel management 24 27 18 12 11 6 1 55 25 1713
2019 Information management 23 25 19 13 10 9 2 53 26 3824
2019 Information technology 24 26 19 10 9 10 2 56 21 11942
2019 Internal audit 22 25 20 10 9 10 4 55 22 1197
2019 Evaluation 18 22 19 14 11 13 2 47 30 1592
2019 Data sciences 23 23 17 11 10 13 3 55 25 2809
2019 Policy 18 20 19 15 12 13 3 45 32 9585
2019 Project management 18 24 20 14 13 9 2 48 30 7963
2019 Other services to the public 22 25 18 14 13 7 2 52 29 9228
2019 None of the above 20 24 18 13 15 8 2 49 31 16920
2018 Client contact centre 21 28 20 12 10 7 2 54 24 10008
2018 Health care practitioners 16 25 19 15 17 7 1 45 35 1989
2018 Federal regulators 17 24 18 15 16 8 2 45 34 4036
2018 Compliance, inspection and enforcement 16 27 18 16 17 6 1 46 35 16243
2018 Communications or public affairs 18 23 19 15 11 11 3 48 30 4505
2018 Access to information and privacy 25 25 20 13 9 8 2 54 24 1307
2018 Security 12 22 18 17 27 4 1 35 46 4483
2018 Science and technology 17 27 20 15 12 8 2 49 29 9785
2018 Library services 17 29 20 14 9 9 2 52 26 437
2018 Legal services 14 19 18 17 19 10 2 38 41 3188
2018 Administration and operations 20 26 19 13 12 7 2 50 29 23437
2018 Human resources 22 26 19 13 10 8 3 53 26 8425
2018 Financial management 19 25 21 13 11 9 2 49 26 6510
2018 Procurement 19 28 22 12 10 7 1 52 24 2729
2018 Real property 18 27 21 14 13 6 1 48 29 2790
2018 Materiel management 21 29 19 12 13 6 1 53 26 1474
2018 Information management 22 25 19 12 11 9 2 52 26 3473
2018 Information technology 20 26 21 12 9 10 2 52 25 10351
2018 Internal audit 22 23 20 14 10 9 3 51 27 1139
2018 Evaluation 18 24 17 16 12 12 2 49 31 1441
2018 Data sciences 20 24 18 13 11 12 2 52 27 2401
2018 Policy 16 21 19 15 13 13 3 44 33 8180
2018 Project management 16 25 20 14 14 9 2 47 31 6949
2018 Other services to the public 19 26 18 14 15 6 1 49 31 8236
2018 None of the above 17 24 19 14 16 7 2 46 33 14824
2017 Client contact centre 20 27 18 12 10 9 3 54 26 10092
2017 Health care practitioners 17 27 16 16 16 7 1 48 34 2144
2017 Federal regulators 17 23 16 16 16 9 2 45 37 4026
2017 Compliance, inspection and enforcement 17 26 16 17 17 7 1 46 37 16350
2017 Communications or public affairs 17 22 17 15 12 13 4 48 32 4250
2017 Access to information and privacy 22 24 16 13 12 11 4 53 29 1279
2017 Security 12 25 16 17 25 4 1 39 44 4915
2017 Science and technology 17 28 18 14 12 10 2 50 30 11094
2017 Library services 22 23 15 13 9 14 3 54 27 511
2017 Legal services 14 18 16 16 19 13 3 38 42 3444
2017 Administration and operations 20 25 17 14 13 9 3 50 31 25870
2017 Human resources 21 24 17 13 12 8 5 52 29 8322
2017 Financial management 18 24 19 13 12 10 4 49 29 6777
2017 Procurement 19 28 19 12 12 8 2 52 27 2784
2017 Real property 18 27 20 13 14 6 2 49 29 2935
2017 Materiel management 22 31 16 12 12 6 1 57 26 1522
2017 Information management 20 25 18 13 11 10 3 52 28 3679
2017 Information technology 19 24 19 13 11 12 2 50 27 11560
2017 Internal audit 20 26 15 13 11 11 5 54 28 971
2017 Evaluation 18 22 18 15 13 13 3 47 32 1325
2017 Data sciences 18 22 18 14 10 13 4 49 30 2215
2017 Policy 15 19 17 15 15 14 4 42 38 8105
2017 Project management 17 22 18 15 15 10 3 45 34 7130
2017 Other services to the public 20 26 16 15 14 8 2 51 32 8260
2017 None of the above 18 24 16 14 15 9 3 48 34 20948
2014 Client contact centre 18 27 18 15 11 8 2 50 29 10915
2014 Health care practitioners 15 23 17 17 18 8 1 42 39 2483
2014 Federal regulators 16 22 17 17 16 10 3 43 38 4884
2014 Compliance, inspection and enforcement 16 26 17 17 17 7 1 45 37 19026
2014 Communications or public affairs 14 21 18 18 15 11 4 41 38 4591
2014 Access to information and privacy 21 23 18 14 12 10 3 50 30 1329
2014 Security 12 26 18 18 21 4 1 40 41 6374
2014 Science and technology 15 26 19 16 14 10 2 46 34 10893
2014 Library services 17 26 14 16 10 14 3 51 32 520
2014 Legal services 14 18 17 17 18 12 3 38 42 3614
2014 Administration and operations 18 24 17 15 15 8 2 47 33 29204
2014 Human resources 20 24 16 15 14 8 3 50 32 8772
2014 Financial management 16 24 18 15 14 10 3 46 33 7438
2014 Procurement 16 25 21 14 13 8 2 46 31 2956
2014 Real property 17 25 19 14 15 8 2 47 32 3465
2014 Materiel management 20 27 19 13 14 6 1 51 29 1940
2014 Information management 17 23 18 15 14 10 2 46 33 4630
2014 Information technology 16 24 20 14 13 11 2 47 30 13572
2014 Internal audit 18 24 18 13 14 9 4 47 31 1097
2014 Evaluation 14 21 17 16 16 13 2 42 38 1669
2014 Other services to the public 17 25 17 16 15 7 1 46 35 11742
2014 None of the above 15 23 17 16 17 10 2 43 37 26756

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 32 17 9 6 4 1 67 16 13254
2020 Health care practitioners 23 29 19 14 11 3 1 54 26 2320
2020 Federal regulators 25 33 18 13 8 2 0 60 22 4055
2020 Compliance, inspection and enforcement 22 33 18 14 11 2 0 56 26 17843
2020 Communications or public affairs 30 34 16 11 5 3 0 67 17 4958
2020 Access to information and privacy 36 32 14 8 5 3 1 71 15 1648
2020 Security 15 24 19 18 21 1 0 40 40 5228
2020 Science and technology 20 34 19 15 9 2 0 56 24 10609
2020 Library services 21 34 19 14 9 3 1 57 24 503
2020 Legal services 25 33 16 14 9 2 0 60 24 3629
2020 Administration and operations 31 32 16 11 7 2 0 65 18 28125
2020 Human resources 31 35 16 10 5 3 0 68 16 10374
2020 Financial management 35 35 15 8 5 2 0 71 13 7448
2020 Procurement 34 34 15 9 5 2 0 69 15 3451
2020 Real property 26 34 18 11 8 2 1 61 20 3596
2020 Materiel management 27 32 19 10 9 2 0 61 19 1654
2020 Information management 31 33 17 9 7 3 0 66 16 3733
2020 Information technology 30 34 17 10 7 2 0 66 17 12447
2020 Internal audit 33 38 15 8 4 2 0 73 12 1118
2020 Evaluation 26 35 17 12 7 2 1 63 20 1579
2020 Data sciences 29 35 16 12 6 2 0 66 18 2846
2020 Policy 24 35 16 14 8 2 0 61 22 10754
2020 Project management 27 35 16 13 6 2 0 64 20 8814
2020 Other services to the public 28 31 17 11 9 3 1 61 21 9683
2020 None of the above 23 30 19 13 11 3 1 56 25 16463
2019 Client contact centre 25 32 19 12 9 3 0 59 22 10993
2019 Health care practitioners 21 28 19 16 13 3 0 50 30 2139
2019 Federal regulators 19 31 19 16 13 1 0 51 29 4099
2019 Compliance, inspection and enforcement 19 30 18 16 15 2 0 50 31 16694
2019 Communications or public affairs 27 35 15 12 7 3 0 64 20 4963
2019 Access to information and privacy 34 30 15 10 8 2 1 66 18 1583
2019 Security 14 24 18 17 24 2 0 39 42 5245
2019 Science and technology 19 32 19 16 11 2 0 52 28 10955
2019 Library services 22 31 18 15 10 4 1 56 26 498
2019 Legal services 20 30 15 17 16 2 0 51 33 3217
2019 Administration and operations 27 32 16 13 9 2 0 61 22 26195
2019 Human resources 27 36 16 12 7 2 0 64 20 9809
2019 Financial management 30 36 16 10 6 2 0 67 17 7120
2019 Procurement 30 35 17 10 7 2 0 66 17 3128
2019 Real property 22 33 19 14 11 1 0 56 25 3380
2019 Materiel management 24 29 21 12 12 2 0 55 24 1720
2019 Information management 27 33 17 11 8 2 0 62 21 3831
2019 Information technology 26 32 18 13 9 2 0 60 22 11930
2019 Internal audit 29 36 15 12 6 2 0 66 18 1195
2019 Evaluation 21 33 16 16 10 3 0 56 27 1593
2019 Data sciences 28 33 16 12 7 4 0 64 19 2807
2019 Policy 23 34 16 15 10 2 0 58 26 9590
2019 Project management 23 34 17 15 10 1 0 58 25 7975
2019 Other services to the public 25 30 17 13 11 3 0 57 25 9238
2019 None of the above 22 29 18 14 13 3 1 53 28 16905
2018 Client contact centre 22 32 20 13 10 3 0 56 24 9998
2018 Health care practitioners 18 28 19 18 15 2 1 47 33 1990
2018 Federal regulators 18 32 19 17 13 1 0 51 30 4035
2018 Compliance, inspection and enforcement 16 29 19 18 16 1 0 46 35 16230
2018 Communications or public affairs 23 36 16 14 7 3 0 62 22 4499
2018 Access to information and privacy 30 32 16 11 8 3 1 64 19 1307
2018 Security 12 22 18 19 27 1 0 35 47 4474
2018 Science and technology 16 31 20 18 13 2 0 48 31 9780
2018 Library services 16 33 21 17 10 3 0 51 28 436
2018 Legal services 18 30 16 18 16 2 0 49 35 3190
2018 Administration and operations 24 33 18 13 10 2 0 58 24 23430
2018 Human resources 25 36 16 13 8 2 0 62 21 8431
2018 Financial management 26 38 16 11 7 2 0 65 19 6511
2018 Procurement 25 35 19 12 7 1 0 61 20 2727
2018 Real property 20 31 20 14 12 2 0 53 27 2796
2018 Materiel management 21 29 21 14 13 2 0 51 27 1470
2018 Information management 25 33 18 12 9 3 1 60 22 3474
2018 Information technology 21 33 19 14 11 2 0 56 25 10359
2018 Internal audit 27 36 16 13 6 2 0 64 19 1136
2018 Evaluation 20 34 18 14 9 4 0 57 24 1441
2018 Data sciences 25 35 16 14 8 2 0 62 22 2395
2018 Policy 21 33 15 16 12 3 0 56 29 8177
2018 Project management 21 35 17 15 10 2 0 57 26 6934
2018 Other services to the public 20 30 18 15 14 3 0 52 30 8233
2018 None of the above 18 29 19 15 15 3 1 48 31 14830
2017 Client contact centre 23 34 17 13 8 3 1 60 22 10106
2017 Health care practitioners 21 33 16 16 12 2 1 55 29 2145
2017 Federal regulators 20 33 15 16 13 2 0 54 30 4028
2017 Compliance, inspection and enforcement 16 30 17 18 17 2 0 47 35 16380
2017 Communications or public affairs 28 35 14 13 6 4 1 66 20 4243
2017 Access to information and privacy 31 32 15 10 7 4 1 66 18 1277
2017 Security 13 24 18 20 23 2 0 37 44 4916
2017 Science and technology 18 33 18 16 12 2 1 53 29 11109
2017 Library services 23 32 16 15 9 3 1 58 26 512
2017 Legal services 21 32 14 16 14 3 0 54 31 3450
2017 Administration and operations 26 33 15 13 9 3 1 61 23 25889
2017 Human resources 28 36 14 11 7 3 1 67 19 8315
2017 Financial management 31 36 13 10 7 2 0 69 17 6777
2017 Procurement 29 37 15 10 7 2 0 67 17 2787
2017 Real property 22 33 17 13 12 2 0 56 26 2946
2017 Materiel management 25 34 17 11 11 3 0 61 22 1524
2017 Information management 27 33 16 11 9 3 1 63 21 3678
2017 Information technology 22 34 17 14 11 2 0 57 26 11559
2017 Internal audit 29 38 14 11 7 2 1 68 18 975
2017 Evaluation 26 31 16 15 9 3 0 59 25 1333
2017 Data sciences 27 35 14 12 8 3 0 64 21 2214
2017 Policy 23 34 14 16 10 3 0 59 27 8109
2017 Project management 23 36 15 15 9 2 0 60 25 7141
2017 Other services to the public 22 30 17 15 13 3 1 54 29 8268
2017 None of the above 21 30 18 15 13 3 1 53 29 20993
2014 Client contact centre 20 34 19 14 10 3 1 56 24 10911
2014 Health care practitioners 15 28 18 20 17 2 1 44 38 2486
2014 Federal regulators 18 32 16 18 13 2 0 52 32 4884
2014 Compliance, inspection and enforcement 17 31 17 18 16 2 0 48 35 19025
2014 Communications or public affairs 24 34 15 15 10 2 1 59 25 4592
2014 Access to information and privacy 28 34 16 11 7 3 1 64 19 1331
2014 Security 11 25 21 20 20 3 0 37 41 6373
2014 Science and technology 15 30 19 19 15 2 0 47 34 10891
2014 Library services 21 28 16 16 13 4 1 52 31 520
2014 Legal services 17 31 15 19 16 2 0 49 36 3609
2014 Administration and operations 23 32 16 15 11 3 1 57 27 29205
2014 Human resources 24 35 14 15 10 3 0 60 25 8768
2014 Financial management 27 36 14 12 8 2 0 65 21 7436
2014 Procurement 22 35 18 14 10 2 0 58 24 2959
2014 Real property 16 30 20 17 15 2 0 47 32 3462
2014 Materiel management 21 32 17 14 14 2 0 54 28 1938
2014 Information management 23 32 18 14 11 3 1 56 25 4623
2014 Information technology 19 31 18 16 13 2 0 51 30 13574
2014 Internal audit 27 33 15 13 8 4 0 63 22 1098
2014 Evaluation 18 31 18 16 14 3 1 50 31 1670
2014 Other services to the public 19 30 17 16 14 3 1 51 31 11742
2014 None of the above 18 30 18 17 14 3 1 49 32 26759

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 28 16 11 10 4 2 61 22 13309
2020 Health care practitioners 17 24 16 16 18 4 6 45 37 2325
2020 Federal regulators 23 28 16 16 14 2 2 52 31 4057
2020 Compliance, inspection and enforcement 21 29 16 15 16 2 2 52 32 17890
2020 Communications or public affairs 26 30 14 15 10 4 2 59 27 4968
2020 Access to information and privacy 32 28 15 10 9 3 3 64 19 1650
2020 Security 16 25 17 16 22 1 2 43 40 5234
2020 Science and technology 18 28 16 17 17 2 3 48 35 10633
2020 Library services 11 23 18 18 20 3 5 38 42 503
2020 Legal services 20 26 14 17 18 3 3 49 36 3645
2020 Administration and operations 26 28 15 14 12 2 2 57 27 28201
2020 Human resources 28 29 14 13 10 2 3 61 24 10411
2020 Financial management 29 30 15 12 10 2 3 61 23 7472
2020 Procurement 29 29 14 12 11 2 2 61 24 3461
2020 Real property 22 28 17 12 15 2 3 54 29 3605
2020 Materiel management 20 24 19 14 17 2 3 47 33 1657
2020 Information management 25 27 15 13 14 3 3 56 28 3743
2020 Information technology 27 28 15 13 14 2 2 56 28 12480
2020 Internal audit 30 31 15 11 9 2 2 64 21 1123
2020 Evaluation 22 32 15 14 11 3 3 57 27 1585
2020 Data sciences 28 30 14 12 11 2 2 61 24 2853
2020 Policy 26 31 14 14 12 3 2 59 27 10782
2020 Project management 25 30 15 15 12 2 2 57 27 8841
2020 Other services to the public 25 28 15 13 12 4 2 57 27 9712
2020 None of the above 21 26 16 14 16 3 4 51 32 16520
2019 Client contact centre 23 28 17 13 15 3 2 53 29 11022
2019 Health care practitioners 16 23 17 15 21 3 5 43 38 2143
2019 Federal regulators 19 27 16 16 18 2 2 48 35 4109
2019 Compliance, inspection and enforcement 20 28 15 16 19 2 1 49 35 16729
2019 Communications or public affairs 24 30 14 14 13 2 2 56 29 4974
2019 Access to information and privacy 31 28 13 11 11 4 3 62 23 1592
2019 Security 15 26 17 15 24 2 2 42 40 5253
2019 Science and technology 18 26 15 16 18 3 3 47 37 10975
2019 Library services 12 25 16 20 19 5 4 40 42 501
2019 Legal services 17 24 13 17 24 2 2 43 43 3227
2019 Administration and operations 24 28 15 14 15 2 2 54 31 26251
2019 Human resources 26 30 15 13 12 2 2 59 26 9847
2019 Financial management 26 30 15 12 12 2 2 59 26 7140
2019 Procurement 27 30 16 12 12 1 2 58 25 3134
2019 Real property 20 29 16 14 17 2 2 51 32 3391
2019 Materiel management 19 23 18 13 21 2 4 45 36 1719
2019 Information management 22 27 16 15 15 3 3 51 32 3838
2019 Information technology 24 28 15 14 15 2 2 54 30 11955
2019 Internal audit 25 30 15 13 12 3 2 58 26 1199
2019 Evaluation 19 28 17 16 16 3 2 49 33 1595
2019 Data sciences 26 29 14 13 12 3 3 59 26 2812
2019 Policy 26 29 13 14 14 2 2 58 29 9619
2019 Project management 22 30 15 15 16 2 1 54 31 7980
2019 Other services to the public 23 27 16 14 15 3 2 52 31 9249
2019 None of the above 20 25 16 14 18 3 3 48 35 16954
2018 Client contact centre 20 29 17 15 15 3 2 50 31 10017
2018 Health care practitioners 14 20 19 16 24 3 4 37 43 1989
2018 Federal regulators 18 27 16 17 19 1 1 47 37 4028
2018 Compliance, inspection and enforcement 17 28 16 17 20 1 1 46 38 16230
2018 Communications or public affairs 22 28 15 17 14 3 2 52 32 4498
2018 Access to information and privacy 28 28 16 12 12 2 2 58 25 1306
2018 Security 13 26 17 15 26 1 1 40 42 4480
2018 Science and technology 16 26 16 18 20 2 2 44 40 9770
2018 Library services 11 25 17 21 20 3 3 38 44 438
2018 Legal services 14 23 14 20 26 2 2 38 47 3194
2018 Administration and operations 21 28 16 15 17 2 2 50 33 23427
2018 Human resources 23 31 14 15 13 2 2 56 29 8422
2018 Financial management 23 30 15 14 14 1 2 55 29 6500
2018 Procurement 22 29 17 13 15 2 1 53 29 2731
2018 Real property 19 27 18 14 19 1 2 47 34 2794
2018 Materiel management 15 24 18 15 23 1 3 41 40 1469
2018 Information management 20 27 16 15 17 2 2 49 34 3477
2018 Information technology 20 27 16 16 18 2 1 48 35 10366
2018 Internal audit 25 29 15 15 12 2 2 56 28 1139
2018 Evaluation 20 29 17 15 14 2 1 51 30 1440
2018 Data sciences 24 29 13 16 14 2 3 55 31 2402
2018 Policy 24 28 13 16 16 2 2 54 33 8186
2018 Project management 20 30 15 16 16 2 1 51 33 6948
2018 Other services to the public 20 28 16 15 17 2 2 50 34 8251
2018 None of the above 17 26 16 16 20 2 3 45 38 14846
2017 Client contact centre 20 27 17 16 15 3 3 50 32 10101
2017 Health care practitioners 14 23 18 15 20 4 6 41 39 2145
2017 Federal regulators 19 27 14 17 19 2 2 48 37 4029
2017 Compliance, inspection and enforcement 17 26 14 18 21 2 1 45 40 16374
2017 Communications or public affairs 22 29 13 16 13 4 3 55 31 4246
2017 Access to information and privacy 27 26 15 11 13 4 4 57 26 1280
2017 Security 13 25 16 16 25 2 2 40 43 4916
2017 Science and technology 17 26 14 18 21 2 3 45 40 11115
2017 Library services 15 21 17 20 20 3 4 39 43 513
2017 Legal services 14 22 12 18 28 3 3 39 49 3454
2017 Administration and operations 20 27 14 16 17 3 3 50 35 25883
2017 Human resources 23 29 14 15 14 3 3 56 30 8317
2017 Financial management 24 28 15 14 14 2 2 55 30 6785
2017 Procurement 24 29 15 13 15 2 2 56 29 2790
2017 Real property 19 28 16 15 18 2 3 48 35 2943
2017 Materiel management 17 27 16 14 20 2 4 47 36 1525
2017 Information management 19 25 15 16 18 3 3 48 36 3685
2017 Information technology 18 27 15 16 20 2 2 46 38 11562
2017 Internal audit 23 30 15 15 12 3 3 56 29 974
2017 Evaluation 20 29 13 17 16 3 2 52 35 1331
2017 Data sciences 24 29 12 14 14 3 3 57 30 2213
2017 Policy 23 28 12 16 17 3 2 53 35 8109
2017 Project management 20 29 13 17 17 2 2 51 35 7146
2017 Other services to the public 21 27 14 15 17 3 2 51 34 8274
2017 None of the above 18 25 16 16 19 3 4 46 37 20994
2014 Client contact centre 16 26 17 17 18 3 3 45 37 10915
2014 Health care practitioners 11 21 15 18 25 4 6 35 48 2487
2014 Federal regulators 16 26 14 19 21 2 2 44 42 4884
2014 Compliance, inspection and enforcement 16 27 15 18 21 2 1 45 40 19029
2014 Communications or public affairs 17 26 14 19 20 2 3 45 40 4589
2014 Access to information and privacy 21 27 17 14 15 4 3 51 31 1330
2014 Security 13 28 17 16 22 2 1 42 40 6373
2014 Science and technology 13 24 14 19 25 2 2 39 46 10897
2014 Library services 12 20 15 19 25 4 5 35 49 520
2014 Legal services 11 18 12 20 35 2 3 30 58 3614
2014 Administration and operations 17 25 15 18 21 2 3 43 41 29215
2014 Human resources 17 26 15 18 18 2 3 46 38 8771
2014 Financial management 20 26 15 16 18 2 2 48 37 7443
2014 Procurement 16 27 16 17 21 2 2 44 39 2958
2014 Real property 14 24 17 18 22 2 3 40 42 3469
2014 Materiel management 15 25 15 16 25 2 3 41 43 1939
2014 Information management 15 23 15 17 23 3 3 41 43 4631
2014 Information technology 15 24 16 18 24 2 2 40 43 13571
2014 Internal audit 21 25 15 17 18 2 3 49 36 1098
2014 Evaluation 14 24 13 21 23 3 2 40 46 1670
2014 Other services to the public 17 25 15 17 21 2 3 44 40 11741
2014 None of the above 15 24 16 17 23 3 3 41 42 26758

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 20 12 5 3 1 6 78 9 13316
2020 Health care practitioners 45 23 15 8 5 1 4 71 13 2328
2020 Federal regulators 46 25 14 7 4 1 3 74 11 4070
2020 Compliance, inspection and enforcement 49 23 13 6 4 1 3 76 11 17913
2020 Communications or public affairs 49 22 14 7 4 1 3 74 12 4976
2020 Access to information and privacy 53 22 11 5 3 1 5 80 8 1655
2020 Security 41 22 17 8 7 1 4 67 16 5239
2020 Science and technology 48 26 14 6 3 1 3 76 9 10637
2020 Library services 57 19 12 2 2 1 7 83 4 503
2020 Legal services 46 22 15 8 5 1 4 71 13 3652
2020 Administration and operations 54 21 12 5 3 1 4 79 8 28222
2020 Human resources 54 21 12 5 3 0 4 78 9 10417
2020 Financial management 54 23 11 5 3 1 3 80 8 7474
2020 Procurement 55 22 12 5 3 1 3 80 8 3460
2020 Real property 54 23 13 4 2 1 3 80 7 3607
2020 Materiel management 59 22 10 3 2 1 4 85 5 1659
2020 Information management 54 23 11 4 3 1 4 81 7 3745
2020 Information technology 56 23 11 4 2 1 3 82 6 12480
2020 Internal audit 53 24 12 4 3 1 2 80 8 1128
2020 Evaluation 48 23 14 7 3 0 5 74 11 1586
2020 Data sciences 49 24 14 6 4 1 3 75 11 2853
2020 Policy 43 24 16 8 6 1 3 69 14 10787
2020 Project management 49 24 14 6 4 0 3 75 10 8847
2020 Other services to the public 49 23 13 6 4 1 4 75 10 9716
2020 None of the above 52 21 12 6 4 1 5 77 10 16529
2019 Client contact centre 51 22 13 5 3 1 5 77 9 11006
2019 Health care practitioners 46 28 14 5 3 1 4 77 8 2141
2019 Federal regulators 47 27 14 6 4 1 3 76 10 4106
2019 Compliance, inspection and enforcement 47 25 14 6 4 1 3 75 10 16708
2019 Communications or public affairs 50 25 12 5 3 1 4 78 9 4976
2019 Access to information and privacy 56 22 10 3 3 0 5 83 7 1590
2019 Security 39 24 18 7 6 1 4 67 14 5244
2019 Science and technology 50 27 12 4 2 1 4 80 7 10960
2019 Library services 57 20 10 4 3 1 5 83 7 502
2019 Legal services 46 23 15 6 5 1 4 72 11 3217
2019 Administration and operations 53 22 12 5 3 1 4 80 8 26238
2019 Human resources 55 22 11 5 2 0 4 80 8 9829
2019 Financial management 54 23 12 5 3 1 3 80 7 7122
2019 Procurement 54 24 11 4 3 1 3 81 7 3131
2019 Real property 55 23 12 4 2 1 3 81 6 3387
2019 Materiel management 60 21 10 3 2 1 3 85 5 1713
2019 Information management 56 23 10 3 3 1 4 83 6 3834
2019 Information technology 57 23 10 3 2 1 3 84 6 11920
2019 Internal audit 55 21 12 4 3 0 5 80 8 1200
2019 Evaluation 51 25 12 4 3 1 5 80 8 1594
2019 Data sciences 53 24 11 5 2 1 5 81 7 2810
2019 Policy 46 26 15 6 4 1 3 75 10 9608
2019 Project management 49 25 14 5 3 1 3 77 9 7976
2019 Other services to the public 49 24 13 5 3 1 4 77 9 9237
2019 None of the above 52 21 12 5 4 1 5 78 9 16931

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 22 13 7 4 2 5 75 11 13306
2020 Health care practitioners 40 25 17 7 6 1 3 68 14 2325
2020 Federal regulators 44 27 15 6 3 1 3 74 10 4067
2020 Compliance, inspection and enforcement 42 26 16 8 5 1 3 70 13 17889
2020 Communications or public affairs 51 23 13 5 3 1 3 78 8 4974
2020 Access to information and privacy 53 22 12 4 3 2 4 79 8 1650
2020 Security 35 22 18 11 9 1 4 60 21 5228
2020 Science and technology 44 28 16 6 3 1 2 75 9 10629
2020 Library services 48 22 13 6 2 2 6 77 9 503
2020 Legal services 55 22 12 5 3 1 3 80 8 3639
2020 Administration and operations 50 23 14 6 3 1 3 76 10 28177
2020 Human resources 52 22 13 6 3 1 3 78 9 10406
2020 Financial management 56 22 12 4 2 1 3 81 7 7455
2020 Procurement 52 24 12 5 3 1 3 78 9 3456
2020 Real property 48 24 15 6 3 1 3 75 9 3600
2020 Materiel management 48 23 13 7 4 1 3 75 11 1658
2020 Information management 50 24 13 5 4 1 3 77 9 3743
2020 Information technology 50 25 13 5 3 1 3 78 9 12473
2020 Internal audit 56 23 11 5 2 1 2 81 7 1121
2020 Evaluation 44 25 16 6 3 1 4 73 10 1584
2020 Data sciences 47 26 15 5 3 1 3 76 8 2852
2020 Policy 46 26 16 6 4 1 2 74 10 10773
2020 Project management 47 26 14 6 3 1 3 76 9 8835
2020 Other services to the public 44 24 15 7 5 2 4 72 12 9694
2020 None of the above 45 22 15 7 5 2 4 71 13 16498
2019 Client contact centre 41 22 17 8 6 2 4 67 15 10989
2019 Health care practitioners 36 25 18 9 7 2 3 64 17 2136
2019 Federal regulators 41 25 18 8 6 1 3 68 14 4099
2019 Compliance, inspection and enforcement 38 25 18 8 6 1 3 66 15 16685
2019 Communications or public affairs 51 24 13 4 3 2 4 79 8 4959
2019 Access to information and privacy 49 22 14 6 3 2 5 76 9 1589
2019 Security 33 22 18 11 10 2 4 59 22 5244
2019 Science and technology 43 26 17 6 4 2 3 72 10 10940
2019 Library services 47 25 14 6 2 3 4 76 9 501
2019 Legal services 49 23 14 5 4 2 3 76 10 3210
2019 Administration and operations 46 23 15 7 4 2 4 73 12 26190
2019 Human resources 49 22 14 6 4 1 4 75 10 9819
2019 Financial management 53 23 12 4 3 1 3 79 8 7112
2019 Procurement 50 23 14 5 4 1 3 76 9 3126
2019 Real property 44 25 15 7 5 1 3 72 12 3371
2019 Materiel management 49 23 13 7 4 1 3 75 11 1713
2019 Information management 46 23 15 7 4 2 4 73 11 3828
2019 Information technology 47 25 15 6 4 2 3 75 10 11900
2019 Internal audit 48 25 14 5 3 1 4 77 8 1191
2019 Evaluation 41 26 16 7 4 2 4 71 12 1594
2019 Data sciences 47 26 13 6 3 1 4 78 9 2807
2019 Policy 48 25 15 5 3 1 3 76 9 9595
2019 Project management 45 26 16 6 4 1 3 73 10 7967
2019 Other services to the public 41 24 16 7 5 2 4 69 13 9217
2019 None of the above 43 22 16 7 5 3 5 70 13 16889

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 74 8 5 2 2 3 6 90 5 13243
2020 Health care practitioners 73 11 5 2 3 3 4 89 6 2315
2020 Federal regulators 72 10 5 3 3 4 3 88 6 4046
2020 Compliance, inspection and enforcement 70 11 6 3 3 4 3 87 7 17851
2020 Communications or public affairs 79 8 4 2 2 3 3 93 3 4950
2020 Access to information and privacy 77 8 4 2 2 3 5 93 3 1654
2020 Security 59 12 9 6 7 3 4 76 14 5216
2020 Science and technology 76 9 5 2 2 3 3 91 4 10605
2020 Library services 76 7 4 1 2 4 7 93 3 500
2020 Legal services 75 7 4 2 3 4 4 90 5 3642
2020 Administration and operations 76 9 5 2 2 3 4 90 5 28097
2020 Human resources 79 8 4 2 2 2 4 92 4 10364
2020 Financial management 76 9 4 2 2 3 4 91 4 7443
2020 Procurement 77 9 4 2 2 3 4 91 4 3449
2020 Real property 74 10 5 2 2 3 3 89 5 3599
2020 Materiel management 76 10 4 2 2 2 4 91 4 1654
2020 Information management 75 9 4 2 2 3 4 90 5 3726
2020 Information technology 76 8 4 2 2 3 4 91 4 12425
2020 Internal audit 76 9 5 2 1 3 3 91 3 1120
2020 Evaluation 73 10 4 2 2 4 4 91 5 1580
2020 Data sciences 78 8 4 2 2 3 3 92 4 2846
2020 Policy 75 9 5 2 2 4 3 91 4 10756
2020 Project management 75 9 5 2 3 3 3 90 5 8817
2020 Other services to the public 73 9 5 2 2 3 4 90 5 9679
2020 None of the above 72 9 5 2 3 3 5 88 6 16448
2019 Client contact centre 71 10 6 2 3 4 5 88 6 10972
2019 Health care practitioners 72 11 4 2 3 4 4 90 6 2130
2019 Federal regulators 71 10 6 2 3 4 3 87 6 4084
2019 Compliance, inspection and enforcement 67 11 6 3 4 4 3 85 8 16652
2019 Communications or public affairs 80 7 3 1 2 3 4 93 3 4950
2019 Access to information and privacy 74 9 4 2 2 3 5 91 4 1586
2019 Security 57 12 10 5 8 4 5 75 14 5228
2019 Science and technology 75 9 5 2 2 3 3 90 5 10920
2019 Library services 79 6 3 2 2 4 4 93 4 499
2019 Legal services 73 8 5 2 3 5 4 89 6 3209
2019 Administration and operations 73 9 5 2 3 4 4 89 6 26121
2019 Human resources 78 7 4 2 2 2 5 92 4 9793
2019 Financial management 74 9 5 2 2 3 4 90 5 7095
2019 Procurement 73 9 5 2 2 4 4 90 5 3120
2019 Real property 73 10 5 2 3 3 3 89 6 3372
2019 Materiel management 72 9 6 3 3 3 4 88 6 1704
2019 Information management 72 10 5 2 3 4 4 89 6 3826
2019 Information technology 76 8 4 2 2 4 4 91 4 11875
2019 Internal audit 75 8 4 2 2 5 4 91 5 1192
2019 Evaluation 72 9 5 2 3 4 4 89 6 1591
2019 Data sciences 77 8 4 2 2 3 4 92 4 2801
2019 Policy 76 8 4 2 2 3 3 91 5 9575
2019 Project management 72 10 5 3 3 3 4 88 6 7948
2019 Other services to the public 71 9 5 2 3 4 5 88 6 9211
2019 None of the above 69 9 6 3 3 4 6 87 7 16855

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 69 12 6 2 2 2 8 90 4 13269
2020 Health care practitioners 67 13 6 3 3 2 7 88 6 2324
2020 Federal regulators 75 9 4 1 2 2 7 92 4 4055
2020 Compliance, inspection and enforcement 70 11 5 2 2 2 7 90 5 17851
2020 Communications or public affairs 77 9 3 1 1 1 7 94 2 4960
2020 Access to information and privacy 72 11 4 2 2 2 7 91 4 1651
2020 Security 62 13 7 4 5 2 8 82 10 5235
2020 Science and technology 74 11 4 1 1 2 6 93 3 10610
2020 Library services 70 12 3 2 1 2 10 94 3 502
2020 Legal services 74 10 4 2 1 2 7 92 3 3641
2020 Administration and operations 74 10 4 2 2 2 7 92 4 28120
2020 Human resources 76 9 4 1 1 1 7 93 3 10375
2020 Financial management 75 11 4 1 1 2 7 94 2 7450
2020 Procurement 74 11 4 1 1 2 6 92 3 3446
2020 Real property 75 10 4 1 1 2 6 92 3 3589
2020 Materiel management 74 11 5 1 1 2 6 92 3 1654
2020 Information management 73 11 4 2 2 2 7 91 4 3737
2020 Information technology 76 10 4 1 1 2 7 94 2 12460
2020 Internal audit 77 10 3 1 1 1 6 94 2 1124
2020 Evaluation 70 13 4 2 1 2 8 92 3 1585
2020 Data sciences 76 11 4 1 1 1 6 94 2 2846
2020 Policy 76 9 3 1 1 1 7 94 3 10748
2020 Project management 76 10 4 1 1 1 6 93 3 8834
2020 Other services to the public 70 11 5 2 2 2 7 89 5 9689
2020 None of the above 70 10 5 2 2 3 8 90 4 16470
2019 Client contact centre 72 9 4 2 2 2 9 92 4 10968
2019 Health care practitioners 70 10 5 2 2 3 8 90 5 2125
2019 Federal regulators 76 7 3 1 2 2 8 93 4 4095
2019 Compliance, inspection and enforcement 73 8 4 2 3 2 9 90 5 16649
2019 Communications or public affairs 80 6 2 1 1 1 9 95 2 4948
2019 Access to information and privacy 75 7 4 1 2 2 8 92 3 1584
2019 Security 63 11 6 3 6 3 9 83 10 5234
2019 Science and technology 79 7 3 1 1 2 8 95 2 10911
2019 Library services 75 8 2 2 2 2 10 94 4 500
2019 Legal services 78 6 3 1 1 2 9 94 3 3209
2019 Administration and operations 76 7 3 1 2 2 9 93 4 26119
2019 Human resources 79 6 2 1 1 1 9 95 2 9796
2019 Financial management 78 7 3 1 1 2 8 94 3 7096
2019 Procurement 77 8 3 1 1 2 8 94 3 3116
2019 Real property 78 7 3 1 1 2 7 94 3 3371
2019 Materiel management 73 10 4 1 2 2 8 92 4 1703
2019 Information management 75 7 3 2 2 3 8 92 4 3829
2019 Information technology 78 7 3 1 1 2 8 95 2 11889
2019 Internal audit 79 6 2 1 1 2 9 95 2 1190
2019 Evaluation 76 8 2 1 1 2 9 95 3 1586
2019 Data sciences 79 6 3 1 1 2 9 95 2 2798
2019 Policy 81 5 2 1 1 1 8 95 2 9570
2019 Project management 78 7 3 1 1 2 8 94 3 7949
2019 Other services to the public 71 9 4 2 2 3 9 91 4 9207
2019 None of the above 71 8 4 2 2 3 10 91 5 16844

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 36 20 9 4 7 1 64 14 13258
2020 Health care practitioners 19 39 19 13 6 3 0 61 20 2324
2020 Federal regulators 24 42 17 9 4 3 0 68 14 4056
2020 Compliance, inspection and enforcement 19 39 20 12 6 4 0 60 19 17860
2020 Communications or public affairs 28 44 14 8 3 3 0 74 11 4966
2020 Access to information and privacy 30 38 16 7 3 5 1 72 11 1651
2020 Security 15 31 19 17 15 3 0 47 33 5225
2020 Science and technology 20 44 19 10 3 3 0 67 13 10625
2020 Library services 20 42 18 12 4 5 0 65 16 504
2020 Legal services 21 42 18 10 4 4 0 66 14 3642
2020 Administration and operations 27 41 17 8 3 4 1 71 11 28142
2020 Human resources 31 43 15 6 2 3 0 76 8 10380
2020 Financial management 29 44 15 6 2 4 1 76 8 7458
2020 Procurement 28 41 17 7 3 4 0 73 10 3452
2020 Real property 25 43 17 8 4 2 0 70 12 3598
2020 Materiel management 25 41 17 9 4 3 0 69 13 1655
2020 Information management 28 40 17 7 3 4 1 72 11 3740
2020 Information technology 28 42 16 7 3 3 0 73 10 12455
2020 Internal audit 28 42 17 6 2 4 0 74 9 1121
2020 Evaluation 22 44 17 10 3 4 0 69 13 1584
2020 Data sciences 28 45 14 7 3 4 0 75 10 2849
2020 Policy 24 47 15 9 3 3 0 72 12 10764
2020 Project management 27 45 15 8 3 3 0 74 11 8834
2020 Other services to the public 22 38 19 11 5 5 1 63 17 9692
2020 None of the above 21 38 19 11 6 4 1 63 18 16488
2019 Client contact centre 19 35 23 11 6 5 1 57 18 10987
2019 Health care practitioners 17 39 21 14 7 3 0 57 21 2146
2019 Federal regulators 20 42 18 12 6 3 0 64 18 4106
2019 Compliance, inspection and enforcement 16 37 22 14 8 4 0 55 23 16707
2019 Communications or public affairs 26 44 15 9 3 3 0 73 12 4975
2019 Access to information and privacy 26 38 18 9 4 5 1 68 13 1588
2019 Security 13 29 21 16 17 3 1 43 35 5249
2019 Science and technology 19 43 20 10 4 3 1 64 15 10965
2019 Library services 20 42 17 11 5 6 0 66 17 500
2019 Legal services 17 38 21 13 5 5 0 58 20 3224
2019 Administration and operations 24 41 19 9 4 4 1 67 14 26246
2019 Human resources 26 43 16 7 3 3 0 72 11 9837
2019 Financial management 25 43 17 7 3 4 0 71 11 7120
2019 Procurement 24 41 20 8 4 4 0 67 12 3131
2019 Real property 21 44 19 9 5 3 0 67 14 3387
2019 Materiel management 22 43 18 9 5 2 0 67 15 1724
2019 Information management 24 41 18 9 4 4 1 68 13 3840
2019 Information technology 25 41 19 8 4 3 0 69 12 11934
2019 Internal audit 22 41 21 8 3 5 0 67 11 1200
2019 Evaluation 18 40 21 9 5 6 0 63 15 1591
2019 Data sciences 25 43 17 9 3 3 0 70 13 2809
2019 Policy 22 46 17 10 3 3 0 69 14 9600
2019 Project management 22 43 18 10 4 2 0 67 14 7975
2019 Other services to the public 19 37 20 12 7 4 1 59 20 9239
2019 None of the above 19 37 20 12 7 4 1 59 20 16921
2018 Client contact centre 18 32 25 12 8 5 1 52 21 10037
2018 Health care practitioners 17 33 23 14 11 3 0 51 25 1993
2018 Federal regulators 19 35 23 12 8 3 0 56 20 4037
2018 Compliance, inspection and enforcement 14 32 25 14 11 3 0 48 27 16249
2018 Communications or public affairs 24 41 18 9 4 3 0 68 14 4505
2018 Access to information and privacy 26 34 23 8 5 3 1 62 14 1309
2018 Security 12 26 23 15 22 2 0 39 38 4483
2018 Science and technology 18 38 24 11 6 3 0 58 18 9783
2018 Library services 17 36 21 11 8 6 0 57 20 437
2018 Legal services 16 33 24 14 8 4 0 52 24 3192
2018 Administration and operations 22 36 22 10 6 3 0 61 16 23466
2018 Human resources 27 39 19 7 4 3 0 68 12 8440
2018 Financial management 23 40 21 8 5 3 0 65 13 6517
2018 Procurement 22 37 23 8 6 3 0 61 15 2723
2018 Real property 20 37 22 9 8 2 0 59 18 2790
2018 Materiel management 21 36 23 10 8 2 0 59 18 1474
2018 Information management 23 36 23 9 5 3 0 62 15 3483
2018 Information technology 21 39 22 9 5 3 0 62 15 10367
2018 Internal audit 25 35 22 8 5 3 1 63 14 1138
2018 Evaluation 19 38 23 10 6 4 0 60 16 1445
2018 Data sciences 26 38 19 9 5 3 0 66 14 2405
2018 Policy 23 39 20 9 5 3 0 64 15 8189
2018 Project management 22 41 21 9 5 3 0 64 15 6955
2018 Other services to the public 18 33 22 13 10 4 0 53 24 8244
2018 None of the above 17 32 23 13 10 4 1 52 24 14845
2017 Client contact centre 18 32 23 12 8 6 1 54 21 10108
2017 Health care practitioners 17 36 19 14 10 4 1 55 25 2146
2017 Federal regulators 18 38 20 13 8 3 0 58 22 4018
2017 Compliance, inspection and enforcement 14 30 23 15 12 5 0 47 29 16394
2017 Communications or public affairs 25 40 17 10 4 3 0 68 14 4243
2017 Access to information and privacy 27 35 18 8 5 6 1 66 14 1273
2017 Security 12 26 22 17 21 3 0 39 39 4921
2017 Science and technology 18 39 21 12 6 4 1 60 19 11113
2017 Library services 20 39 20 10 6 4 1 63 17 512
2017 Legal services 17 33 21 14 9 5 0 53 24 3455
2017 Administration and operations 22 36 20 10 6 4 1 61 18 25890
2017 Human resources 26 40 17 8 4 4 0 69 13 8331
2017 Financial management 24 40 19 8 5 4 0 67 13 6773
2017 Procurement 24 39 21 8 5 3 0 64 14 2792
2017 Real property 20 39 20 11 7 2 0 60 19 2944
2017 Materiel management 22 38 21 10 6 3 0 62 16 1527
2017 Information management 23 37 20 9 6 5 1 64 15 3681
2017 Information technology 21 36 22 10 6 4 0 60 17 11562
2017 Internal audit 22 39 18 9 5 5 1 66 16 976
2017 Evaluation 20 36 20 11 6 6 0 60 18 1327
2017 Data sciences 26 39 18 10 4 3 0 67 15 2214
2017 Policy 23 39 18 11 5 4 0 64 17 8110
2017 Project management 22 40 19 10 6 3 0 64 16 7144
2017 Other services to the public 18 33 20 14 9 5 0 54 25 8272
2017 None of the above 18 34 21 12 9 5 1 55 23 21000

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 35 11 5 2 3 0 81 7 13223
2020 Health care practitioners 31 35 16 10 6 2 0 67 16 2308
2020 Federal regulators 36 39 13 6 4 2 0 77 10 4057
2020 Compliance, inspection and enforcement 32 39 14 8 5 2 0 72 13 17794
2020 Communications or public affairs 39 40 11 6 2 2 0 80 8 4956
2020 Access to information and privacy 48 34 10 4 2 2 0 83 7 1639
2020 Security 23 31 19 13 12 1 0 55 26 5198
2020 Science and technology 35 42 13 6 3 2 0 78 9 10576
2020 Library services 29 41 15 9 3 3 0 72 12 501
2020 Legal services 31 40 14 9 4 2 0 72 14 3632
2020 Administration and operations 42 37 11 6 3 2 0 80 9 28069
2020 Human resources 45 37 10 5 2 1 0 83 7 10354
2020 Financial management 45 38 10 4 2 1 0 84 6 7428
2020 Procurement 43 36 12 5 2 2 0 81 7 3442
2020 Real property 38 38 14 5 3 2 0 78 8 3589
2020 Materiel management 36 39 14 5 3 1 0 76 9 1653
2020 Information management 44 35 11 6 3 2 0 80 9 3725
2020 Information technology 45 37 11 4 2 2 0 83 6 12410
2020 Internal audit 41 39 11 5 2 1 0 82 7 1122
2020 Evaluation 35 41 11 7 3 2 0 78 10 1579
2020 Data sciences 41 39 10 5 2 2 0 83 7 2840
2020 Policy 33 41 12 9 3 2 0 75 12 10724
2020 Project management 39 39 12 6 2 1 0 80 9 8807
2020 Other services to the public 38 35 12 8 4 2 0 75 12 9651
2020 None of the above 34 36 15 8 5 2 0 72 13 16416
2019 Client contact centre 40 37 13 5 3 2 0 79 9 10956
2019 Health care practitioners 29 38 17 9 6 2 0 68 15 2134
2019 Federal regulators 33 39 15 8 4 1 0 73 12 4091
2019 Compliance, inspection and enforcement 31 38 15 9 5 1 0 71 14 16620
2019 Communications or public affairs 40 40 10 6 2 1 0 81 9 4946
2019 Access to information and privacy 47 32 12 5 2 1 0 80 7 1588
2019 Security 22 33 20 12 12 2 0 55 25 5225
2019 Science and technology 34 42 13 6 2 2 0 78 9 10920
2019 Library services 34 40 13 8 3 1 1 75 11 499
2019 Legal services 27 40 16 10 5 2 0 69 15 3205
2019 Administration and operations 40 37 12 6 3 1 0 78 9 26154
2019 Human resources 43 38 10 5 2 1 0 82 7 9786
2019 Financial management 41 39 11 4 2 1 0 82 7 7088
2019 Procurement 39 38 14 5 2 2 0 79 7 3121
2019 Real property 34 40 15 6 3 2 0 76 9 3380
2019 Materiel management 34 39 16 6 3 2 0 74 10 1712
2019 Information management 41 37 11 5 3 2 0 80 8 3824
2019 Information technology 42 38 12 4 2 2 0 82 6 11901
2019 Internal audit 39 40 12 6 2 2 0 80 8 1191
2019 Evaluation 33 41 14 7 4 2 0 75 11 1588
2019 Data sciences 42 39 10 5 3 2 0 82 8 2794
2019 Policy 33 42 12 8 3 1 0 76 12 9573
2019 Project management 37 39 12 7 3 1 0 77 10 7935
2019 Other services to the public 37 36 14 7 5 2 0 74 12 9210
2019 None of the above 32 36 15 8 5 2 0 71 13 16841
2018 Client contact centre 43 38 11 4 2 2 0 83 6 10001
2018 Health care practitioners 34 38 16 7 4 1 0 73 11 1982
2018 Federal regulators 38 38 13 6 3 2 0 78 10 4022
2018 Compliance, inspection and enforcement 35 39 14 7 4 1 0 75 11 16241
2018 Communications or public affairs 42 40 10 5 2 2 0 83 7 4493
2018 Access to information and privacy 49 35 8 4 2 2 0 85 7 1305
2018 Security 23 34 19 11 11 1 0 59 22 4467
2018 Science and technology 38 42 13 5 2 1 0 81 7 9760
2018 Library services 32 43 12 8 2 3 0 78 10 434
2018 Legal services 34 38 14 7 5 2 0 74 12 3183
2018 Administration and operations 43 37 11 5 2 1 0 81 7 23396
2018 Human resources 46 39 9 4 2 1 0 86 6 8426
2018 Financial management 44 39 10 3 2 1 0 84 6 6480
2018 Procurement 43 37 13 4 2 1 0 81 6 2714
2018 Real property 36 39 15 5 4 2 0 77 9 2792
2018 Materiel management 35 39 16 5 3 1 0 75 8 1475
2018 Information management 44 36 11 4 2 2 0 82 7 3469
2018 Information technology 44 37 12 3 2 2 0 82 5 10353
2018 Internal audit 46 36 10 4 3 1 0 83 6 1140
2018 Evaluation 39 40 11 6 3 2 0 80 9 1437
2018 Data sciences 46 36 10 5 2 2 0 83 7 2398
2018 Policy 37 40 12 7 3 1 0 78 10 8185
2018 Project management 40 39 12 5 2 1 0 80 7 6917
2018 Other services to the public 38 36 14 6 4 1 0 76 10 8227
2018 None of the above 35 37 15 7 5 2 0 73 12 14808
2017 Client contact centre 41 40 11 4 2 2 0 82 7 10109
2017 Health care practitioners 33 42 13 6 4 2 0 76 10 2144
2017 Federal regulators 35 41 13 6 4 2 0 77 10 4029
2017 Compliance, inspection and enforcement 32 39 14 7 5 2 0 73 13 16375
2017 Communications or public affairs 40 42 9 6 2 2 0 83 8 4249
2017 Access to information and privacy 49 33 10 4 2 3 0 84 6 1280
2017 Security 22 37 18 11 10 2 0 60 22 4914
2017 Science and technology 37 43 11 4 2 2 0 82 7 11102
2017 Library services 37 39 12 5 3 3 0 79 8 510
2017 Legal services 32 40 13 8 4 3 0 73 13 3449
2017 Administration and operations 40 39 11 5 3 2 0 81 7 25887
2017 Human resources 44 41 8 4 2 1 0 86 5 8329
2017 Financial management 42 40 10 4 2 2 0 84 6 6785
2017 Procurement 41 40 11 4 2 2 0 82 6 2778
2017 Real property 36 41 13 5 3 1 0 78 8 2948
2017 Materiel management 36 42 13 4 2 2 0 80 7 1524
2017 Information management 42 38 12 4 2 2 0 82 6 3679
2017 Information technology 40 40 12 4 2 3 0 82 6 11554
2017 Internal audit 41 41 10 4 3 2 0 83 7 975
2017 Evaluation 39 40 10 6 3 3 0 81 9 1332
2017 Data sciences 43 39 9 5 2 2 0 84 7 2216
2017 Policy 34 42 11 8 3 2 0 78 11 8119
2017 Project management 38 41 11 5 2 2 0 81 8 7144
2017 Other services to the public 38 38 13 6 3 2 0 77 10 8268
2017 None of the above 34 38 14 6 4 3 0 74 11 20984
2014 Client contact centre 39 39 12 5 2 2 0 80 7 10916
2014 Health care practitioners 34 38 14 8 4 2 0 73 12 2487
2014 Federal regulators 38 37 13 6 3 3 0 77 10 4881
2014 Compliance, inspection and enforcement 37 37 13 7 4 2 0 75 12 19027
2014 Communications or public affairs 41 38 11 6 2 3 0 81 8 4592
2014 Access to information and privacy 48 32 11 4 2 2 0 82 6 1330
2014 Security 26 37 18 10 7 3 0 64 17 6379
2014 Science and technology 37 40 12 5 2 3 0 80 7 10890
2014 Library services 36 36 14 5 5 4 0 75 10 521
2014 Legal services 36 37 14 7 4 3 0 75 11 3615
2014 Administration and operations 42 37 12 5 3 2 0 80 8 29212
2014 Human resources 44 38 9 5 2 2 0 83 7 8777
2014 Financial management 43 39 10 4 2 2 0 84 6 7442
2014 Procurement 38 40 12 4 2 3 0 81 7 2955
2014 Real property 37 39 14 5 3 2 0 78 7 3467
2014 Materiel management 36 38 14 6 4 2 0 76 10 1940
2014 Information management 42 36 12 5 2 2 0 80 7 4628
2014 Information technology 43 36 12 4 2 3 0 82 6 13575
2014 Internal audit 42 38 10 5 2 2 0 83 7 1095
2014 Evaluation 39 37 12 5 4 3 0 79 9 1670
2014 Other services to the public 39 36 13 6 4 2 0 76 10 11741
2014 None of the above 35 37 15 6 4 3 0 74 11 26765

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 32 10 3 2 4 1 84 5 13245
2020 Health care practitioners 38 33 16 5 4 4 0 74 10 2321
2020 Federal regulators 40 35 14 4 3 4 0 78 7 4061
2020 Compliance, inspection and enforcement 39 36 14 5 3 3 0 78 8 17849
2020 Communications or public affairs 41 35 12 5 2 5 0 81 7 4954
2020 Access to information and privacy 51 30 10 3 2 4 1 85 4 1647
2020 Security 27 30 21 9 9 3 1 59 19 5225
2020 Science and technology 36 37 14 5 2 5 1 77 7 10608
2020 Library services 35 38 15 4 3 5 0 77 7 503
2020 Legal services 35 37 15 5 3 5 0 75 9 3644
2020 Administration and operations 45 33 12 4 2 3 0 81 6 28107
2020 Human resources 47 35 10 3 2 3 0 84 5 10364
2020 Financial management 47 34 11 3 2 3 0 84 5 7447
2020 Procurement 46 34 11 3 2 3 1 83 5 3451
2020 Real property 40 33 17 4 2 3 1 76 6 3598
2020 Materiel management 40 32 17 4 3 3 1 75 7 1654
2020 Information management 45 32 13 4 2 4 0 81 6 3730
2020 Information technology 46 32 12 3 2 5 1 83 5 12440
2020 Internal audit 46 37 10 3 1 3 0 86 4 1122
2020 Evaluation 39 38 12 5 2 4 0 79 8 1580
2020 Data sciences 43 35 11 4 2 5 0 82 7 2841
2020 Policy 35 37 14 7 3 4 0 75 10 10740
2020 Project management 41 36 13 4 2 3 0 80 7 8825
2020 Other services to the public 42 31 14 5 3 4 1 77 8 9690
2020 None of the above 37 33 16 5 4 5 1 74 9 16460
2019 Client contact centre 46 34 12 3 2 3 1 82 6 10971
2019 Health care practitioners 38 36 15 5 4 3 0 76 9 2127
2019 Federal regulators 41 35 14 4 2 3 0 79 7 4090
2019 Compliance, inspection and enforcement 40 35 14 5 4 3 0 77 9 16642
2019 Communications or public affairs 45 34 11 4 2 4 0 82 6 4953
2019 Access to information and privacy 52 29 10 2 2 3 1 85 4 1589
2019 Security 27 33 21 8 8 3 1 62 17 5237
2019 Science and technology 40 36 14 4 2 3 0 79 6 10941
2019 Library services 39 39 11 3 2 4 1 83 5 499
2019 Legal services 36 36 15 6 3 4 0 74 10 3204
2019 Administration and operations 46 33 12 4 2 2 0 81 6 26138
2019 Human resources 49 33 10 3 2 2 0 85 5 9807
2019 Financial management 47 35 11 3 2 3 0 84 4 7106
2019 Procurement 44 33 14 3 1 3 0 81 5 3118
2019 Real property 39 35 16 4 2 3 1 77 7 3374
2019 Materiel management 40 33 17 4 3 3 1 76 6 1715
2019 Information management 46 33 12 4 2 3 1 82 6 3828
2019 Information technology 47 33 12 2 2 4 1 83 4 11909
2019 Internal audit 47 35 11 3 1 2 0 84 4 1191
2019 Evaluation 42 35 12 4 3 4 0 81 7 1588
2019 Data sciences 46 34 11 4 2 4 1 83 6 2808
2019 Policy 41 37 11 5 2 3 0 81 8 9583
2019 Project management 41 36 13 5 2 3 0 79 7 7956
2019 Other services to the public 43 31 14 4 3 3 1 77 8 9220
2019 None of the above 38 33 16 4 4 4 1 75 8 16874
2018 Client contact centre 44 37 12 4 2 2 0 82 6 10004
2018 Health care practitioners 37 37 16 4 3 3 0 76 8 1984
2018 Federal regulators 40 35 14 4 3 4 0 78 7 4034
2018 Compliance, inspection and enforcement 39 36 15 4 4 2 0 77 9 16237
2018 Communications or public affairs 43 36 11 4 1 4 0 83 5 4486
2018 Access to information and privacy 51 30 11 3 2 3 0 83 5 1308
2018 Security 26 34 22 7 8 2 1 62 16 4469
2018 Science and technology 37 38 16 4 2 4 0 78 6 9753
2018 Library services 34 38 14 5 2 7 1 78 7 436
2018 Legal services 35 35 16 5 4 4 0 74 9 3184
2018 Administration and operations 44 35 13 4 2 2 0 81 6 23418
2018 Human resources 47 37 10 3 1 2 0 85 5 8418
2018 Financial management 44 37 12 3 2 2 0 83 5 6487
2018 Procurement 43 35 14 3 2 3 0 80 5 2713
2018 Real property 36 37 17 4 3 2 0 75 7 2795
2018 Materiel management 37 36 17 3 3 3 1 75 7 1478
2018 Information management 44 34 13 4 2 3 0 81 6 3468
2018 Information technology 43 34 14 3 2 4 0 80 5 10356
2018 Internal audit 47 37 9 2 2 2 0 86 4 1137
2018 Evaluation 43 36 11 4 2 4 0 82 6 1439
2018 Data sciences 45 35 10 4 2 4 0 84 5 2398
2018 Policy 38 38 13 5 2 4 0 80 7 8189
2018 Project management 41 38 13 4 2 3 0 81 6 6923
2018 Other services to the public 40 34 15 5 3 3 1 77 8 8221
2018 None of the above 36 35 17 4 4 4 1 74 8 14795
2017 Client contact centre 39 37 13 4 3 3 1 79 7 10109
2017 Health care practitioners 37 35 17 3 3 4 1 75 7 2141
2017 Federal regulators 37 36 15 4 3 4 1 76 8 4023
2017 Compliance, inspection and enforcement 35 35 16 5 5 3 0 73 10 16369
2017 Communications or public affairs 42 35 12 3 2 5 0 81 6 4247
2017 Access to information and privacy 47 33 10 3 2 5 1 84 5 1275
2017 Security 23 32 22 8 10 3 1 58 19 4919
2017 Science and technology 36 38 15 4 2 5 1 78 6 11101
2017 Library services 36 38 12 5 3 5 1 79 8 511
2017 Legal services 34 35 16 5 5 6 0 73 11 3453
2017 Administration and operations 41 35 14 4 3 3 1 79 7 25866
2017 Human resources 44 37 11 3 2 3 1 84 5 8325
2017 Financial management 42 37 12 3 3 3 0 82 6 6783
2017 Procurement 41 35 15 3 2 3 0 79 6 2790
2017 Real property 34 36 17 4 4 3 1 73 8 2940
2017 Materiel management 36 37 16 4 3 3 1 76 7 1522
2017 Information management 40 35 14 3 2 4 1 79 6 3683
2017 Information technology 39 35 15 3 2 5 1 78 6 11559
2017 Internal audit 41 37 12 3 3 3 1 81 6 974
2017 Evaluation 40 35 13 3 3 5 0 80 7 1326
2017 Data sciences 43 34 12 3 2 4 1 82 5 2216
2017 Policy 38 36 13 5 3 6 0 78 8 8112
2017 Project management 39 37 14 4 2 4 0 79 7 7135
2017 Other services to the public 38 32 16 5 4 4 1 74 9 8269
2017 None of the above 34 34 17 5 4 5 1 72 9 20968
2014 Client contact centre 41 37 12 3 2 3 1 82 6 10913
2014 Health care practitioners 38 36 15 4 2 4 1 77 7 2485
2014 Federal regulators 42 33 13 4 2 5 0 80 6 4880
2014 Compliance, inspection and enforcement 41 34 13 4 3 3 1 78 8 19025
2014 Communications or public affairs 43 34 13 3 1 5 0 82 5 4592
2014 Access to information and privacy 49 29 12 2 2 5 1 83 4 1329
2014 Security 29 36 18 6 5 4 1 68 12 6372
2014 Science and technology 39 37 14 3 2 5 1 80 5 10887
2014 Library services 39 36 13 3 3 6 0 79 7 521
2014 Legal services 38 35 15 5 3 5 0 76 8 3612
2014 Administration and operations 43 34 13 3 2 4 0 81 6 29203
2014 Human resources 45 36 11 3 2 3 0 84 5 8767
2014 Financial management 44 37 11 3 2 4 1 84 5 7439
2014 Procurement 40 37 13 3 2 5 0 81 5 2957
2014 Real property 39 37 15 3 2 3 0 79 5 3465
2014 Materiel management 38 35 16 4 3 3 1 76 7 1938
2014 Information management 44 32 13 4 2 4 1 81 6 4628
2014 Information technology 44 32 13 3 2 6 1 81 5 13566
2014 Internal audit 45 35 10 3 2 4 0 84 6 1097
2014 Evaluation 42 34 12 3 3 6 0 80 6 1670
2014 Other services to the public 41 33 14 4 3 4 1 77 8 11737
2014 None of the above 37 34 15 4 3 6 1 76 8 26747

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 31 13 3 2 6 1 81 6 13295
2020 Health care practitioners 34 30 20 6 4 6 1 68 10 2320
2020 Federal regulators 36 35 16 5 2 6 0 75 8 4066
2020 Compliance, inspection and enforcement 37 34 16 5 3 5 1 75 9 17876
2020 Communications or public affairs 37 34 15 6 2 7 0 76 8 4967
2020 Access to information and privacy 48 28 13 3 2 5 1 82 5 1651
2020 Security 26 31 22 8 8 4 1 60 17 5237
2020 Science and technology 32 34 18 6 2 7 1 71 9 10627
2020 Library services 34 34 19 4 2 6 0 73 7 501
2020 Legal services 34 35 16 6 3 6 1 75 9 3647
2020 Administration and operations 41 32 15 4 2 5 1 78 7 28179
2020 Human resources 44 32 13 4 2 5 0 80 6 10395
2020 Financial management 43 33 13 3 2 6 1 81 5 7467
2020 Procurement 44 32 13 3 2 5 1 80 5 3454
2020 Real property 38 31 18 5 2 5 1 73 7 3603
2020 Materiel management 39 32 18 4 2 4 1 75 6 1656
2020 Information management 41 31 15 4 2 6 1 77 7 3746
2020 Information technology 43 32 14 3 2 7 1 81 5 12483
2020 Internal audit 42 33 14 4 1 5 0 80 5 1126
2020 Evaluation 36 34 14 6 2 7 1 76 9 1584
2020 Data sciences 36 33 16 5 2 8 1 76 7 2849
2020 Policy 32 35 16 8 3 6 0 72 12 10763
2020 Project management 38 34 15 5 2 5 0 76 8 8835
2020 Other services to the public 39 30 16 5 3 6 1 74 9 9706
2020 None of the above 35 31 18 5 3 7 1 71 9 16503

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 30 10 4 3 4 2 82 7 13253
2020 Health care practitioners 40 34 11 6 4 3 1 77 11 2315
2020 Federal regulators 44 29 12 6 4 4 2 77 11 4060
2020 Compliance, inspection and enforcement 39 32 12 6 5 4 2 76 12 17818
2020 Communications or public affairs 47 32 9 5 2 4 2 83 7 4950
2020 Access to information and privacy 48 29 10 3 3 4 2 82 7 1645
2020 Security 32 28 14 10 11 2 2 63 22 5210
2020 Science and technology 42 34 10 6 3 4 2 80 10 10610
2020 Library services 41 32 12 7 3 4 1 77 10 503
2020 Legal services 40 31 10 7 5 5 2 77 13 3637
2020 Administration and operations 48 29 10 5 3 3 2 81 9 28100
2020 Human resources 51 30 8 4 2 3 2 85 7 10373
2020 Financial management 47 30 10 5 3 4 2 81 8 7437
2020 Procurement 49 29 11 4 3 3 2 81 7 3446
2020 Real property 45 32 11 4 3 3 2 81 7 3599
2020 Materiel management 45 31 14 3 3 3 1 80 6 1654
2020 Information management 47 30 10 4 4 4 2 81 8 3734
2020 Information technology 49 28 11 4 3 4 2 82 7 12427
2020 Internal audit 47 30 9 6 2 4 2 82 8 1119
2020 Evaluation 40 31 12 6 3 5 2 77 10 1583
2020 Data sciences 44 31 9 6 3 5 2 80 10 2840
2020 Policy 43 31 9 6 4 4 2 79 11 10735
2020 Project management 46 32 9 5 3 3 2 81 9 8822
2020 Other services to the public 45 29 11 6 4 4 2 78 10 9680
2020 None of the above 41 30 13 6 5 4 2 75 11 16455

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 30 6 3 2 0 0 90 4 13284
2020 Health care practitioners 47 32 10 6 4 0 0 80 11 2322
2020 Federal regulators 52 32 8 5 3 0 0 84 8 4059
2020 Compliance, inspection and enforcement 46 35 9 6 4 0 0 81 10 17839
2020 Communications or public affairs 59 30 6 3 2 0 0 89 5 4949
2020 Access to information and privacy 62 28 6 2 2 0 0 90 4 1643
2020 Security 31 32 14 11 11 0 0 63 23 5220
2020 Science and technology 50 34 8 4 2 0 0 85 7 10599
2020 Library services 48 36 8 5 2 1 0 85 7 502
2020 Legal services 52 32 8 6 2 0 0 84 8 3640
2020 Administration and operations 57 30 7 4 2 0 0 87 6 28121
2020 Human resources 61 29 6 2 1 0 0 91 4 10380
2020 Financial management 59 31 6 3 1 0 0 90 4 7447
2020 Procurement 59 29 7 3 1 0 0 88 4 3455
2020 Real property 51 32 9 4 2 0 0 84 7 3602
2020 Materiel management 50 34 9 4 3 0 0 84 7 1651
2020 Information management 57 30 7 4 2 0 0 87 6 3742
2020 Information technology 58 30 8 3 2 0 0 88 5 12441
2020 Internal audit 60 32 6 2 1 0 0 91 3 1124
2020 Evaluation 55 33 6 3 2 0 0 89 5 1579
2020 Data sciences 58 30 7 3 1 0 0 88 5 2843
2020 Policy 54 33 7 4 2 0 0 86 6 10751
2020 Project management 56 31 7 4 2 0 0 87 5 8818
2020 Other services to the public 53 31 8 5 3 0 0 84 8 9691
2020 None of the above 47 33 10 6 4 0 0 80 10 16460
2019 Client contact centre 52 33 8 4 3 0 0 85 6 11001
2019 Health care practitioners 42 36 10 6 5 0 0 79 11 2144
2019 Federal regulators 45 36 10 6 3 0 0 81 9 4100
2019 Compliance, inspection and enforcement 41 36 11 7 5 0 0 77 12 16715
2019 Communications or public affairs 56 32 6 4 2 0 0 88 5 4971
2019 Access to information and privacy 57 29 7 4 2 0 0 87 6 1590
2019 Security 29 33 16 10 12 0 0 62 23 5244
2019 Science and technology 47 36 10 4 3 0 0 83 7 10951
2019 Library services 49 34 9 5 2 1 0 84 7 500
2019 Legal services 43 35 10 8 4 0 0 78 12 3217
2019 Administration and operations 52 33 8 4 3 0 0 85 7 26219
2019 Human resources 57 32 7 3 2 0 0 88 5 9817
2019 Financial management 54 34 7 3 2 0 0 88 5 7130
2019 Procurement 52 33 9 3 2 0 0 86 5 3126
2019 Real property 45 37 10 5 4 0 0 81 9 3387
2019 Materiel management 46 34 10 5 4 0 0 80 9 1719
2019 Information management 52 32 9 4 2 0 0 85 7 3835
2019 Information technology 52 34 8 3 2 0 0 86 5 11916
2019 Internal audit 54 35 6 3 1 1 0 89 5 1200
2019 Evaluation 48 35 9 4 2 1 0 84 7 1592
2019 Data sciences 56 31 7 3 2 0 0 88 6 2809
2019 Policy 51 34 8 4 3 0 0 85 7 9597
2019 Project management 48 35 9 5 2 0 0 83 8 7978
2019 Other services to the public 48 32 10 6 4 0 0 81 10 9232
2019 None of the above 44 33 11 6 5 1 0 78 11 16924
2018 Client contact centre 48 37 9 4 3 0 0 85 7 9989
2018 Health care practitioners 39 38 11 7 5 0 0 77 12 1983
2018 Federal regulators 43 36 10 6 4 0 0 80 10 4024
2018 Compliance, inspection and enforcement 37 37 12 7 6 0 0 75 13 16217
2018 Communications or public affairs 50 37 7 4 2 0 0 87 5 4494
2018 Access to information and privacy 56 31 8 2 2 0 0 87 5 1303
2018 Security 24 35 16 11 13 0 0 60 25 4464
2018 Science and technology 43 39 10 5 3 0 0 82 7 9747
2018 Library services 43 40 10 4 2 1 0 83 6 436
2018 Legal services 42 35 11 7 4 0 0 77 12 3183
2018 Administration and operations 49 35 9 4 3 0 0 84 7 23386
2018 Human resources 53 35 7 3 2 0 0 88 5 8419
2018 Financial management 49 37 8 3 2 0 0 86 6 6469
2018 Procurement 49 35 10 4 2 0 0 84 6 2716
2018 Real property 42 36 12 6 5 0 0 77 10 2793
2018 Materiel management 41 39 11 5 4 0 0 80 9 1478
2018 Information management 49 35 9 5 2 0 0 85 7 3466
2018 Information technology 48 36 10 4 2 0 0 84 6 10334
2018 Internal audit 51 35 8 3 3 0 0 87 6 1134
2018 Evaluation 48 36 9 4 3 0 0 84 7 1437
2018 Data sciences 54 33 7 3 2 0 0 88 5 2393
2018 Policy 48 36 9 5 3 0 0 84 7 8184
2018 Project management 46 37 9 5 3 0 0 84 7 6922
2018 Other services to the public 44 35 11 6 4 0 0 79 10 8209
2018 None of the above 40 35 12 7 5 0 0 76 12 14793
2017 Client contact centre 45 39 9 4 3 0 0 84 7 10117
2017 Health care practitioners 37 40 10 7 5 0 0 77 13 2145
2017 Federal regulators 40 39 10 6 4 0 0 79 11 4028
2017 Compliance, inspection and enforcement 35 37 12 9 7 0 0 73 16 16389
2017 Communications or public affairs 50 36 8 4 2 0 0 86 6 4250
2017 Access to information and privacy 55 33 7 3 2 0 0 88 6 1277
2017 Security 24 36 14 13 13 0 0 60 26 4921
2017 Science and technology 43 39 9 5 3 0 0 82 8 11114
2017 Library services 45 38 8 5 3 0 0 85 7 513
2017 Legal services 41 37 10 7 5 0 0 78 12 3452
2017 Administration and operations 46 37 9 5 3 0 0 83 8 25906
2017 Human resources 52 36 6 4 2 0 0 88 6 8321
2017 Financial management 48 38 8 4 2 0 0 86 6 6780
2017 Procurement 47 38 8 4 2 0 0 86 6 2785
2017 Real property 41 39 10 6 4 0 0 81 10 2948
2017 Materiel management 43 39 9 5 4 0 0 82 8 1525
2017 Information management 48 37 8 4 3 0 0 85 7 3681
2017 Information technology 45 38 10 5 3 0 0 83 7 11566
2017 Internal audit 50 36 8 4 2 0 0 86 6 973
2017 Evaluation 47 37 8 5 4 0 0 84 8 1332
2017 Data sciences 51 35 8 4 2 0 0 86 6 2218
2017 Policy 46 37 8 5 3 0 0 83 9 8119
2017 Project management 45 38 8 5 3 0 0 84 8 7154
2017 Other services to the public 44 34 10 7 4 0 0 79 11 8267
2017 None of the above 39 37 11 7 5 0 0 77 12 20996
2014 Client contact centre 44 39 10 4 3 0 0 83 7 10909
2014 Health care practitioners 39 37 11 8 5 0 0 76 13 2485
2014 Federal regulators 43 36 10 6 4 0 0 80 10 4879
2014 Compliance, inspection and enforcement 38 37 11 8 6 0 0 75 14 19023
2014 Communications or public affairs 49 36 8 5 2 0 0 86 7 4588
2014 Access to information and privacy 52 32 9 3 3 0 0 85 6 1330
2014 Security 27 38 15 11 9 0 0 65 20 6372
2014 Science and technology 41 38 11 6 4 0 0 80 9 10890
2014 Library services 44 34 11 4 6 1 0 79 10 521
2014 Legal services 42 37 10 7 4 0 0 79 12 3609
2014 Administration and operations 47 36 9 5 3 0 0 83 8 29201
2014 Human resources 50 36 8 4 2 0 0 86 6 8765
2014 Financial management 49 37 8 4 2 0 0 86 6 7437
2014 Procurement 43 41 10 4 2 0 0 84 6 2957
2014 Real property 42 38 12 5 3 0 0 80 8 3460
2014 Materiel management 42 37 10 6 4 1 0 80 10 1937
2014 Information management 47 34 10 5 2 0 0 82 8 4626
2014 Information technology 46 36 10 5 3 1 0 82 8 13577
2014 Internal audit 48 37 8 4 3 0 0 85 7 1095
2014 Evaluation 44 37 9 6 4 1 0 81 10 1665
2014 Other services to the public 43 35 11 7 4 0 0 78 11 11733
2014 None of the above 39 37 12 7 5 1 0 77 11 26741

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 30 11 4 3 1 0 81 8 13249
2020 Health care practitioners 33 31 18 10 7 0 0 64 18 2321
2020 Federal regulators 44 32 13 7 5 1 0 76 12 4051
2020 Compliance, inspection and enforcement 39 33 15 8 6 0 0 72 14 17833
2020 Communications or public affairs 48 30 12 7 3 1 0 78 10 4946
2020 Access to information and privacy 53 28 12 3 3 1 0 81 7 1644
2020 Security 24 24 18 14 20 0 0 48 34 5208
2020 Science and technology 41 34 14 7 3 0 0 76 10 10586
2020 Library services 40 32 15 9 4 1 0 72 13 503
2020 Legal services 42 32 13 7 5 0 0 74 12 3637
2020 Administration and operations 48 30 12 6 4 0 0 78 10 28063
2020 Human resources 51 29 11 5 3 0 0 81 8 10363
2020 Financial management 50 31 11 5 3 0 0 81 8 7446
2020 Procurement 50 29 12 5 3 1 0 80 8 3450
2020 Real property 43 31 14 7 4 0 0 74 12 3602
2020 Materiel management 42 31 14 8 5 0 0 73 13 1654
2020 Information management 48 29 12 6 4 0 0 77 10 3727
2020 Information technology 47 30 13 6 4 0 0 78 10 12430
2020 Internal audit 52 32 10 4 2 1 0 84 6 1121
2020 Evaluation 46 33 12 6 3 1 0 79 9 1577
2020 Data sciences 49 30 11 6 3 0 0 80 9 2837
2020 Policy 43 33 13 7 4 0 0 76 11 10742
2020 Project management 46 31 13 6 3 0 0 77 10 8818
2020 Other services to the public 45 30 13 7 5 0 0 75 12 9676
2020 None of the above 39 30 15 9 6 1 0 70 15 16443
2019 Client contact centre 41 32 14 7 5 1 0 74 12 10979
2019 Health care practitioners 30 32 18 11 9 1 0 62 20 2147
2019 Federal regulators 36 33 16 9 6 1 0 69 15 4095
2019 Compliance, inspection and enforcement 33 33 16 9 8 0 0 66 18 16688
2019 Communications or public affairs 45 31 12 7 4 1 0 77 11 4970
2019 Access to information and privacy 48 29 11 6 5 1 0 78 11 1582
2019 Security 22 24 19 14 20 1 0 47 34 5242
2019 Science and technology 38 34 15 8 4 0 0 73 12 10961
2019 Library services 39 31 14 9 6 1 0 71 15 500
2019 Legal services 35 31 17 10 7 0 0 66 17 3215
2019 Administration and operations 43 31 14 7 5 0 0 74 12 26204
2019 Human resources 46 32 12 6 4 0 0 78 10 9818
2019 Financial management 45 32 13 6 4 1 0 78 10 7118
2019 Procurement 44 31 14 6 4 1 0 75 10 3129
2019 Real property 36 33 15 8 6 0 0 70 15 3377
2019 Materiel management 39 31 16 8 6 0 0 70 14 1714
2019 Information management 42 31 14 8 5 0 0 73 13 3834
2019 Information technology 41 31 15 7 5 1 0 72 12 11923
2019 Internal audit 45 33 13 6 3 1 0 78 8 1192
2019 Evaluation 39 35 15 6 4 0 0 75 10 1593
2019 Data sciences 45 32 12 6 4 1 0 78 10 2804
2019 Policy 41 32 14 8 4 1 0 74 12 9601
2019 Project management 38 32 15 9 5 0 0 71 14 7980
2019 Other services to the public 39 31 14 8 7 0 0 71 15 9238
2019 None of the above 36 30 16 9 8 1 0 67 17 16891
2018 Client contact centre 37 34 15 7 6 1 0 72 13 9998
2018 Health care practitioners 27 30 20 12 10 1 0 57 23 1981
2018 Federal regulators 34 33 17 9 7 0 0 67 16 4027
2018 Compliance, inspection and enforcement 29 32 18 11 9 0 0 61 20 16235
2018 Communications or public affairs 40 32 15 8 4 1 0 73 12 4492
2018 Access to information and privacy 44 31 15 6 4 0 0 75 10 1301
2018 Security 19 24 19 15 22 0 0 43 38 4469
2018 Science and technology 34 35 17 8 5 0 0 69 13 9761
2018 Library services 35 33 19 7 5 1 0 69 12 435
2018 Legal services 31 33 17 11 8 0 0 64 19 3188
2018 Administration and operations 39 31 16 8 6 0 0 71 13 23390
2018 Human resources 42 33 14 7 4 1 0 75 11 8413
2018 Financial management 39 33 15 7 5 1 0 73 11 6487
2018 Procurement 41 32 16 6 5 0 0 73 11 2720
2018 Real property 32 31 19 10 8 0 0 63 18 2792
2018 Materiel management 33 32 19 8 7 1 0 66 15 1477
2018 Information management 39 32 16 7 5 1 0 72 12 3476
2018 Information technology 37 32 17 8 6 1 0 69 14 10352
2018 Internal audit 42 33 15 6 4 0 0 75 10 1136
2018 Evaluation 40 31 17 7 5 0 0 71 12 1434
2018 Data sciences 43 32 14 7 4 0 0 76 10 2395
2018 Policy 37 33 15 9 5 1 0 70 14 8184
2018 Project management 37 32 16 9 6 0 0 69 14 6911
2018 Other services to the public 35 31 17 9 7 0 0 66 16 8214
2018 None of the above 32 30 18 10 9 1 0 63 19 14797
2017 Client contact centre 35 35 16 8 5 1 0 71 13 10098
2017 Health care practitioners 28 31 19 11 10 1 0 60 21 2139
2017 Federal regulators 32 35 16 10 7 1 0 67 18 4024
2017 Compliance, inspection and enforcement 26 32 18 12 11 1 0 58 23 16363
2017 Communications or public affairs 39 33 15 8 5 1 0 72 13 4242
2017 Access to information and privacy 43 32 13 6 5 1 0 76 11 1280
2017 Security 17 26 19 17 21 1 0 43 38 4917
2017 Science and technology 34 35 16 9 5 1 0 70 14 11106
2017 Library services 35 35 16 8 5 1 0 70 13 513
2017 Legal services 32 33 16 11 8 1 0 65 19 3452
2017 Administration and operations 37 32 16 8 6 1 0 70 14 25865
2017 Human resources 40 34 14 7 4 1 0 74 11 8321
2017 Financial management 39 34 14 7 5 1 0 73 12 6784
2017 Procurement 38 35 15 7 5 1 0 73 12 2783
2017 Real property 31 34 16 10 8 0 0 66 18 2945
2017 Materiel management 35 33 18 8 6 0 0 68 14 1525
2017 Information management 38 33 16 7 6 1 0 71 13 3679
2017 Information technology 34 31 17 9 8 1 0 66 17 11550
2017 Internal audit 39 36 14 6 5 0 0 75 10 974
2017 Evaluation 39 33 16 7 5 0 0 73 12 1330
2017 Data sciences 42 32 14 7 4 0 0 75 10 2216
2017 Policy 36 33 15 9 6 1 0 69 15 8110
2017 Project management 35 33 16 9 6 0 0 69 15 7146
2017 Other services to the public 35 31 16 10 8 1 0 66 18 8269
2017 None of the above 31 31 18 10 9 1 0 63 19 20991
2014 Client contact centre 28 38 17 9 6 1 0 67 16 10916
2014 Health care practitioners 22 32 18 14 13 1 0 55 27 2487
2014 Federal regulators 28 35 16 12 8 0 0 64 20 4885
2014 Compliance, inspection and enforcement 25 35 17 13 10 1 0 60 23 19029
2014 Communications or public affairs 32 37 15 10 5 1 0 69 15 4590
2014 Access to information and privacy 40 34 14 7 5 1 0 74 12 1330
2014 Security 17 32 20 16 14 1 0 49 30 6376
2014 Science and technology 25 37 18 12 7 0 0 63 20 10894
2014 Library services 30 29 20 11 9 2 0 60 21 521
2014 Legal services 26 36 16 13 8 1 0 63 21 3614
2014 Administration and operations 31 35 16 10 7 1 0 67 17 29216
2014 Human resources 33 36 16 9 6 1 0 69 15 8774
2014 Financial management 33 36 16 9 6 1 0 70 14 7443
2014 Procurement 29 38 17 9 5 1 0 68 15 2960
2014 Real property 25 36 19 12 7 0 0 62 19 3466
2014 Materiel management 29 36 17 9 8 1 0 66 17 1938
2014 Information management 31 35 17 9 6 1 0 67 16 4631
2014 Information technology 28 33 18 11 8 1 0 62 20 13571
2014 Internal audit 33 36 17 9 5 1 0 69 14 1098
2014 Evaluation 28 37 17 11 7 1 0 66 18 1671
2014 Other services to the public 29 34 17 11 9 1 0 63 20 11746
2014 None of the above 26 35 18 11 9 1 0 61 21 26771

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 33 11 5 3 1 0 81 8 13174
2020 Health care practitioners 33 33 17 11 6 0 0 66 17 2306
2020 Federal regulators 41 35 13 7 4 0 0 76 11 4039
2020 Compliance, inspection and enforcement 35 36 14 9 6 0 0 71 15 17755
2020 Communications or public affairs 46 32 11 7 3 0 0 79 10 4927
2020 Access to information and privacy 52 30 10 4 3 0 0 83 7 1636
2020 Security 23 26 18 15 18 0 0 49 33 5194
2020 Science and technology 37 37 14 8 3 0 0 75 11 10560
2020 Library services 40 33 13 9 4 1 0 74 13 501
2020 Legal services 40 35 12 8 4 0 0 75 13 3627
2020 Administration and operations 46 32 11 6 4 0 0 79 10 27971
2020 Human resources 50 31 10 6 2 0 0 82 8 10325
2020 Financial management 49 33 11 5 3 0 0 82 7 7409
2020 Procurement 49 32 10 6 3 0 0 81 9 3429
2020 Real property 40 34 13 8 4 0 0 75 12 3585
2020 Materiel management 38 35 15 8 4 0 0 73 12 1651
2020 Information management 46 32 12 6 3 0 0 78 9 3715
2020 Information technology 46 32 12 6 3 0 0 78 10 12383
2020 Internal audit 50 35 9 3 2 0 0 86 5 1116
2020 Evaluation 45 35 12 5 3 0 0 80 8 1576
2020 Data sciences 46 33 11 6 3 0 0 80 9 2833
2020 Policy 42 35 12 7 4 0 0 77 11 10673
2020 Project management 44 34 12 6 3 0 0 78 10 8786
2020 Other services to the public 43 32 12 8 5 0 0 75 13 9640
2020 None of the above 37 33 14 10 6 0 0 70 16 16377
2019 Client contact centre 38 35 14 8 5 0 0 73 12 10950
2019 Health care practitioners 29 34 17 11 8 0 0 63 19 2134
2019 Federal regulators 34 35 15 10 6 0 0 69 15 4084
2019 Compliance, inspection and enforcement 30 35 15 11 8 0 0 65 19 16629
2019 Communications or public affairs 44 33 12 8 3 0 0 77 11 4950
2019 Access to information and privacy 47 30 12 7 4 0 0 78 11 1576
2019 Security 22 26 18 16 18 0 0 48 34 5223
2019 Science and technology 35 36 15 9 4 0 0 71 13 10906
2019 Library services 38 33 14 9 5 0 0 72 14 498
2019 Legal services 33 34 15 12 6 0 0 68 18 3197
2019 Administration and operations 41 33 13 8 4 0 0 74 12 26097
2019 Human resources 45 34 11 7 3 0 0 79 10 9791
2019 Financial management 43 35 11 6 3 0 0 79 10 7097
2019 Procurement 42 34 14 6 4 0 0 76 10 3118
2019 Real property 34 35 16 9 6 0 0 70 14 3373
2019 Materiel management 36 34 14 9 6 0 0 71 15 1710
2019 Information management 41 32 14 8 4 0 0 74 12 3813
2019 Information technology 40 33 14 8 5 0 0 73 13 11889
2019 Internal audit 44 35 12 6 2 1 0 79 9 1190
2019 Evaluation 37 37 15 7 4 0 0 74 11 1581
2019 Data sciences 43 35 11 7 4 0 0 79 11 2805
2019 Policy 40 35 12 8 4 0 0 75 12 9565
2019 Project management 37 34 15 9 5 0 0 71 14 7929
2019 Other services to the public 37 33 14 10 6 0 0 70 16 9191
2019 None of the above 34 32 16 10 7 1 0 67 17 16845
2018 Client contact centre 34 37 15 8 5 0 0 72 13 9950
2018 Health care practitioners 27 33 19 13 8 0 0 60 21 1982
2018 Federal regulators 31 36 17 10 7 0 0 67 17 4018
2018 Compliance, inspection and enforcement 27 35 17 12 9 0 0 61 21 16171
2018 Communications or public affairs 39 36 13 8 4 0 0 75 12 4482
2018 Access to information and privacy 44 32 13 6 4 0 0 77 10 1296
2018 Security 18 25 19 17 20 0 0 44 37 4446
2018 Science and technology 31 38 16 10 4 0 0 69 14 9728
2018 Library services 34 38 14 9 5 1 0 73 14 434
2018 Legal services 30 36 15 12 7 0 0 65 19 3173
2018 Administration and operations 38 34 15 8 5 0 0 72 13 23253
2018 Human resources 41 35 13 7 4 0 0 77 11 8384
2018 Financial management 39 35 14 7 4 0 0 75 11 6451
2018 Procurement 40 35 14 7 4 0 0 75 11 2713
2018 Real property 31 33 19 10 7 0 0 64 18 2785
2018 Materiel management 31 35 17 9 7 0 0 67 16 1473
2018 Information management 37 35 15 8 4 0 0 73 12 3459
2018 Information technology 35 35 16 9 6 0 0 70 14 10336
2018 Internal audit 40 36 13 7 4 0 0 77 11 1134
2018 Evaluation 38 35 15 8 4 0 0 73 12 1428
2018 Data sciences 40 34 14 7 4 0 0 75 11 2389
2018 Policy 36 35 14 9 5 0 0 72 14 8142
2018 Project management 34 36 15 10 5 0 0 70 15 6890
2018 Other services to the public 33 33 17 10 7 0 0 66 17 8195
2018 None of the above 30 33 18 11 8 0 0 63 19 14757
2017 Client contact centre 32 38 16 8 5 0 0 71 13 10105
2017 Health care practitioners 27 35 17 11 9 0 0 62 20 2141
2017 Federal regulators 30 37 15 11 7 0 0 67 18 4025
2017 Compliance, inspection and enforcement 24 34 17 14 10 0 0 59 24 16370
2017 Communications or public affairs 38 36 13 8 4 0 0 75 12 4245
2017 Access to information and privacy 43 33 13 6 5 0 0 77 10 1279
2017 Security 16 28 19 18 19 0 0 44 37 4915
2017 Science and technology 31 38 15 10 5 0 0 70 15 11112
2017 Library services 35 37 15 8 4 1 0 73 12 512
2017 Legal services 31 35 14 13 7 0 0 66 20 3450
2017 Administration and operations 36 35 15 9 5 0 0 71 14 25892
2017 Human resources 40 36 13 7 4 0 0 77 11 8325
2017 Financial management 38 37 13 7 4 0 0 75 12 6776
2017 Procurement 37 38 14 7 4 0 0 75 11 2785
2017 Real property 30 36 15 12 7 0 0 66 19 2947
2017 Materiel management 34 36 16 8 6 0 0 70 14 1522
2017 Information management 37 36 15 8 5 0 0 73 12 3683
2017 Information technology 33 34 15 10 7 0 0 67 17 11563
2017 Internal audit 38 39 13 6 4 0 0 77 10 974
2017 Evaluation 38 36 14 7 5 0 0 74 12 1331
2017 Data sciences 41 36 13 7 3 0 0 77 10 2214
2017 Policy 36 36 13 10 5 0 0 72 15 8117
2017 Project management 33 37 14 10 6 0 0 71 15 7146
2017 Other services to the public 33 33 16 10 7 0 0 66 18 8264
2017 None of the above 30 34 16 11 8 1 0 64 19 20994
2014 Client contact centre 26 40 17 10 5 0 0 67 15 10916
2014 Health care practitioners 22 34 17 15 11 0 0 57 27 2488
2014 Federal regulators 27 37 15 13 7 0 0 64 21 4886
2014 Compliance, inspection and enforcement 23 36 16 14 10 0 0 59 25 19026
2014 Communications or public affairs 31 39 15 10 5 0 0 71 15 4591
2014 Access to information and privacy 41 34 13 7 4 0 0 75 12 1331
2014 Security 17 32 21 16 13 0 0 50 30 6373
2014 Science and technology 23 37 18 14 7 0 0 61 21 10889
2014 Library services 31 30 20 10 9 0 0 61 19 520
2014 Legal services 26 37 16 14 8 0 0 63 22 3615
2014 Administration and operations 31 37 15 10 6 0 0 68 17 29206
2014 Human resources 33 37 14 9 5 0 0 71 15 8770
2014 Financial management 33 38 15 9 5 0 0 71 14 7439
2014 Procurement 29 41 16 9 5 0 0 70 14 2958
2014 Real property 24 38 19 12 6 0 0 62 18 3467
2014 Materiel management 29 37 16 11 8 0 0 66 18 1939
2014 Information management 31 37 16 10 5 0 0 69 16 4627
2014 Information technology 28 36 17 12 8 0 0 64 19 13570
2014 Internal audit 33 37 16 8 5 0 0 71 14 1097
2014 Evaluation 28 39 14 13 5 0 0 67 18 1670
2014 Other services to the public 27 36 16 12 8 0 0 63 20 11747
2014 None of the above 25 36 17 12 8 1 0 62 21 26752

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 25 19 9 6 5 1 63 17 13293
2020 Health care practitioners 32 24 18 12 9 4 1 59 21 2322
2020 Federal regulators 41 24 17 9 6 3 0 67 15 4064
2020 Compliance, inspection and enforcement 33 26 18 11 8 3 0 62 20 17866
2020 Communications or public affairs 40 24 16 10 5 3 1 67 16 4958
2020 Access to information and privacy 46 23 16 6 5 3 1 72 12 1646
2020 Security 24 21 19 14 18 3 1 47 33 5222
2020 Science and technology 38 27 17 9 4 3 1 69 14 10615
2020 Library services 39 28 14 9 4 5 0 72 14 504
2020 Legal services 39 24 17 10 6 3 1 66 16 3642
2020 Administration and operations 42 24 16 9 6 3 1 68 15 28147
2020 Human resources 47 24 14 8 4 2 0 72 13 10390
2020 Financial management 45 26 14 7 4 2 0 73 12 7457
2020 Procurement 45 25 16 7 5 3 0 72 12 3450
2020 Real property 39 26 18 9 6 2 0 67 15 3595
2020 Materiel management 39 26 16 10 7 2 0 67 17 1654
2020 Information management 43 23 17 9 5 2 1 68 15 3746
2020 Information technology 43 25 16 8 5 3 0 70 13 12463
2020 Internal audit 42 28 16 7 4 3 0 73 11 1125
2020 Evaluation 40 27 15 9 5 4 0 70 14 1584
2020 Data sciences 42 26 16 8 5 3 0 70 13 2851
2020 Policy 37 27 17 10 5 3 0 66 16 10764
2020 Project management 41 26 16 9 5 3 0 69 14 8837
2020 Other services to the public 37 24 18 10 7 4 1 64 18 9703
2020 None of the above 36 24 18 9 8 4 1 63 18 16474
2019 Client contact centre 30 24 19 12 11 4 1 56 23 11018
2019 Health care practitioners 30 25 19 12 11 3 1 56 24 2141
2019 Federal regulators 33 27 19 10 8 3 1 62 19 4111
2019 Compliance, inspection and enforcement 29 25 19 13 10 3 0 57 24 16714
2019 Communications or public affairs 38 23 16 11 7 4 0 64 19 4971
2019 Access to information and privacy 39 24 18 9 7 3 1 65 17 1584
2019 Security 22 22 19 14 19 3 1 46 34 5249
2019 Science and technology 35 27 18 9 6 3 1 65 16 10972
2019 Library services 36 28 13 11 6 5 1 68 18 501
2019 Legal services 33 24 17 12 9 3 1 60 22 3222
2019 Administration and operations 37 24 17 10 8 3 0 64 19 26262
2019 Human resources 41 25 15 9 7 3 0 68 16 9837
2019 Financial management 40 26 16 9 6 3 0 67 16 7125
2019 Procurement 40 26 17 8 6 2 0 68 14 3141
2019 Real property 33 27 18 11 8 2 0 61 20 3386
2019 Materiel management 35 25 17 11 8 2 0 62 20 1717
2019 Information management 37 24 19 10 7 3 1 63 18 3846
2019 Information technology 38 26 18 10 6 3 0 66 16 11938
2019 Internal audit 36 29 17 8 5 4 0 68 14 1199
2019 Evaluation 34 26 19 12 6 3 0 62 19 1597
2019 Data sciences 38 26 16 10 6 3 1 67 17 2810
2019 Policy 36 26 17 12 7 3 0 64 19 9620
2019 Project management 35 26 18 12 7 3 1 62 19 7986
2019 Other services to the public 34 23 18 11 9 4 1 60 21 9258
2019 None of the above 33 24 18 11 9 4 1 59 21 16924
2018 Client contact centre 28 26 20 12 10 4 0 56 23 10020
2018 Health care practitioners 27 24 21 13 12 3 1 52 26 1988
2018 Federal regulators 32 25 19 13 8 3 0 58 22 4034
2018 Compliance, inspection and enforcement 26 26 20 14 11 3 0 54 26 16254
2018 Communications or public affairs 34 25 18 12 7 3 0 62 19 4499
2018 Access to information and privacy 38 24 19 10 6 3 0 64 16 1306
2018 Security 20 21 19 16 21 3 0 42 38 4475
2018 Science and technology 32 29 20 9 6 3 1 63 16 9773
2018 Library services 34 25 19 9 7 5 1 63 17 436
2018 Legal services 29 26 18 14 9 3 1 58 23 3190
2018 Administration and operations 35 25 17 11 8 3 0 62 20 23445
2018 Human resources 38 26 16 10 7 3 0 66 17 8438
2018 Financial management 37 26 18 10 7 2 0 64 18 6502
2018 Procurement 37 27 18 9 7 2 0 65 16 2722
2018 Real property 31 25 22 11 9 2 0 57 21 2793
2018 Materiel management 30 26 19 12 10 3 1 57 23 1478
2018 Information management 34 26 18 11 8 3 0 62 19 3474
2018 Information technology 34 26 19 10 7 3 0 62 18 10371
2018 Internal audit 35 27 19 11 6 2 1 64 17 1141
2018 Evaluation 34 26 20 10 6 4 0 62 17 1436
2018 Data sciences 36 25 18 11 7 3 0 63 18 2397
2018 Policy 32 26 18 12 8 3 1 60 21 8204
2018 Project management 33 26 19 12 8 3 0 60 20 6934
2018 Other services to the public 31 24 20 12 10 3 1 57 22 8236
2018 None of the above 30 24 19 12 11 4 1 56 23 14822
2017 Client contact centre 28 27 19 12 9 5 1 58 22 10107
2017 Health care practitioners 26 25 19 12 11 5 1 55 25 2141
2017 Federal regulators 30 26 18 12 9 4 0 59 22 4025
2017 Compliance, inspection and enforcement 24 26 19 14 12 5 0 53 27 16365
2017 Communications or public affairs 33 26 16 12 8 4 1 63 20 4243
2017 Access to information and privacy 36 25 18 10 7 4 0 64 17 1279
2017 Security 19 23 19 15 20 4 1 44 36 4918
2017 Science and technology 32 29 18 9 6 4 1 64 17 11114
2017 Library services 37 26 15 10 7 5 1 66 18 513
2017 Legal services 30 25 16 13 9 6 2 59 24 3452
2017 Administration and operations 34 24 18 11 8 4 1 61 20 25898
2017 Human resources 37 26 16 10 7 4 1 66 17 8322
2017 Financial management 35 27 16 10 8 3 0 64 19 6778
2017 Procurement 34 29 17 10 6 3 0 65 17 2787
2017 Real property 30 28 20 10 10 2 0 59 21 2946
2017 Materiel management 32 28 18 12 7 3 0 61 20 1526
2017 Information management 32 25 19 11 8 4 1 60 20 3680
2017 Information technology 32 26 19 11 9 4 0 60 20 11562
2017 Internal audit 33 26 19 9 7 5 1 63 17 974
2017 Evaluation 34 25 18 10 7 5 1 63 18 1331
2017 Data sciences 35 27 17 11 6 4 1 65 17 2215
2017 Policy 31 26 18 13 8 4 0 59 22 8110
2017 Project management 32 26 18 12 8 4 0 60 21 7147
2017 Other services to the public 31 25 18 11 10 4 1 59 22 8259
2017 None of the above 30 25 19 11 10 4 1 58 22 20987
2014 Client contact centre 24 27 19 13 10 5 1 55 25 10915
2014 Health care practitioners 25 25 17 13 13 6 1 54 28 2485
2014 Federal regulators 28 27 18 13 9 4 1 58 23 4881
2014 Compliance, inspection and enforcement 25 26 19 14 11 4 0 54 26 19030
2014 Communications or public affairs 30 26 17 13 8 4 1 60 23 4591
2014 Access to information and privacy 34 26 19 10 8 4 1 62 18 1331
2014 Security 19 24 21 15 16 4 1 46 32 6376
2014 Science and technology 28 28 20 11 7 4 1 60 19 10888
2014 Library services 31 23 17 13 11 5 1 57 25 520
2014 Legal services 29 26 17 12 9 5 1 59 23 3616
2014 Administration and operations 31 25 18 12 9 4 0 59 23 29214
2014 Human resources 32 25 17 12 9 3 1 60 23 8770
2014 Financial management 33 26 17 12 9 3 0 61 22 7443
2014 Procurement 30 28 19 12 8 3 0 60 21 2959
2014 Real property 27 27 20 13 9 3 1 57 23 3464
2014 Materiel management 31 26 19 11 10 2 0 58 22 1940
2014 Information management 31 25 19 11 9 4 1 58 22 4631
2014 Information technology 30 25 19 12 10 4 0 57 23 13567
2014 Internal audit 31 27 18 12 8 4 0 61 21 1097
2014 Evaluation 27 26 20 13 10 4 0 55 24 1671
2014 Other services to the public 29 25 19 13 10 5 1 56 24 11742
2014 None of the above 27 26 19 13 10 5 1 56 24 26767
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 24 41 36 13331
2020 Health care practitioners 18 50 33 2326
2020 Federal regulators 22 43 35 4072
2020 Compliance, inspection and enforcement 21 45 34 17910
2020 Communications or public affairs 27 37 36 4979
2020 Access to information and privacy 21 41 37 1653
2020 Security 22 43 35 5244
2020 Science and technology 17 51 31 10645
2020 Library services 15 53 32 504
2020 Legal services 18 46 36 3652
2020 Administration and operations 27 37 36 28242
2020 Human resources 29 37 34 10425
2020 Financial management 28 39 34 7478
2020 Procurement 22 42 36 3462
2020 Real property 22 45 33 3609
2020 Materiel management 21 48 32 1658
2020 Information management 24 40 35 3749
2020 Information technology 21 44 35 12498
2020 Internal audit 25 42 33 1128
2020 Evaluation 21 45 34 1588
2020 Data sciences 26 38 35 2856
2020 Policy 38 28 35 10793
2020 Project management 28 36 36 8854
2020 Other services to the public 20 44 36 9728
2020 None of the above 21 45 34 16550
2019 Client contact centre 29 36 36 11040
2019 Health care practitioners 18 51 31 2149
2019 Federal regulators 24 40 36 4115
2019 Compliance, inspection and enforcement 23 41 36 16738
2019 Communications or public affairs 32 30 38 4983
2019 Access to information and privacy 28 36 36 1597
2019 Security 21 43 35 5260
2019 Science and technology 21 47 31 10987
2019 Library services 21 46 33 502
2019 Legal services 20 41 39 3229
2019 Administration and operations 31 33 35 26308
2019 Human resources 33 33 34 9861
2019 Financial management 31 35 34 7143
2019 Procurement 26 39 34 3139
2019 Real property 26 39 35 3392
2019 Materiel management 24 45 31 1722
2019 Information management 29 36 35 3845
2019 Information technology 24 39 37 11974
2019 Internal audit 30 33 36 1203
2019 Evaluation 27 37 36 1598
2019 Data sciences 30 35 34 2816
2019 Policy 43 24 33 9629
2019 Project management 33 32 35 7995
2019 Other services to the public 23 41 36 9262
2019 None of the above 23 42 35 16974
2018 Client contact centre 27 38 34 10046
2018 Health care practitioners 19 46 35 1989
2018 Federal regulators 25 39 37 4044
2018 Compliance, inspection and enforcement 22 44 35 16339
2018 Communications or public affairs 33 31 36 4517
2018 Access to information and privacy 27 36 37 1315
2018 Security 21 44 34 4487
2018 Science and technology 20 49 31 9810
2018 Library services 18 49 33 437
2018 Legal services 22 40 38 3196
2018 Administration and operations 30 35 35 23543
2018 Human resources 33 33 34 8454
2018 Financial management 32 35 33 6527
2018 Procurement 26 39 34 2737
2018 Real property 25 40 35 2799
2018 Materiel management 22 43 34 1485
2018 Information management 29 36 35 3488
2018 Information technology 24 40 36 10420
2018 Internal audit 27 38 34 1143
2018 Evaluation 24 42 33 1440
2018 Data sciences 30 38 32 2407
2018 Policy 42 25 33 8229
2018 Project management 33 32 35 6971
2018 Other services to the public 23 42 35 8241
2018 None of the above 23 43 35 14874
2017 Client contact centre 26 40 34 10129
2017 Health care practitioners 18 51 31 2145
2017 Federal regulators 24 41 35 4028
2017 Compliance, inspection and enforcement 21 45 34 16384
2017 Communications or public affairs 32 33 35 4253
2017 Access to information and privacy 28 38 34 1279
2017 Security 21 46 33 4919
2017 Science and technology 19 51 30 11116
2017 Library services 21 47 32 513
2017 Legal services 22 42 35 3450
2017 Administration and operations 30 36 34 25905
2017 Human resources 34 34 33 8336
2017 Financial management 32 35 33 6794
2017 Procurement 27 41 32 2793
2017 Real property 26 41 33 2950
2017 Materiel management 22 46 32 1527
2017 Information management 30 36 34 3692
2017 Information technology 24 41 35 11575
2017 Internal audit 27 37 35 976
2017 Evaluation 25 43 32 1332
2017 Data sciences 27 40 33 2219
2017 Policy 42 25 33 8124
2017 Project management 33 34 33 7154
2017 Other services to the public 21 43 35 8275
2017 None of the above 22 45 33 21011
2014 Client contact centre 27 42 31 10906
2014 Health care practitioners 19 48 33 2487
2014 Federal regulators 26 39 34 4883
2014 Compliance, inspection and enforcement 21 46 34 19034
2014 Communications or public affairs 33 31 36 4595
2014 Access to information and privacy 28 37 35 1330
2014 Security 19 49 32 6374
2014 Science and technology 18 50 32 10893
2014 Library services 23 44 33 521
2014 Legal services 20 44 36 3615
2014 Administration and operations 30 35 35 29210
2014 Human resources 39 29 32 8775
2014 Financial management 33 33 34 7443
2014 Procurement 29 38 34 2960
2014 Real property 25 40 35 3469
2014 Materiel management 22 45 32 1938
2014 Information management 28 37 35 4628
2014 Information technology 23 41 36 13576
2014 Internal audit 30 37 32 1098
2014 Evaluation 29 40 31 1669
2014 Other services to the public 23 43 34 11745
2014 None of the above 27 40 33 26753

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 14 46 27 3 5 4 3148
2020 Health care practitioners 27 20 26 9 11 8 392
2020 Federal regulators 24 38 26 4 3 5 895
2020 Compliance, inspection and enforcement 26 40 22 5 3 4 3728
2020 Communications or public affairs 9 30 39 4 11 7 1354
2020 Access to information and privacy 16 39 32 3 6 5 360
2020 Security 17 34 29 8 3 8 1236
2020 Science and technology 28 26 18 7 16 5 1767
2020 Library services 45 13 29 6 6 1 74
2020 Legal services 17 29 32 6 11 5 660
2020 Administration and operations 16 42 27 3 6 6 7620
2020 Human resources 12 41 32 2 7 6 3031
2020 Financial management 14 42 32 3 4 6 2084
2020 Procurement 22 37 29 2 4 6 765
2020 Real property 26 34 24 4 6 5 826
2020 Materiel management 38 25 25 3 5 5 354
2020 Information management 15 35 31 4 9 6 907
2020 Information technology 21 36 30 4 4 5 2685
2020 Internal audit 19 32 35 4 5 5 273
2020 Evaluation 9 44 31 2 8 6 334
2020 Data sciences 9 36 27 6 17 5 737
2020 Policy 7 39 40 4 5 6 4087
2020 Project management 15 42 27 4 7 5 2522
2020 Other services to the public 17 38 26 8 7 6 1959
2020 None of the above 21 35 25 5 6 8 3645
2019 Client contact centre 13 39 30 5 9 4 3145
2019 Health care practitioners 27 19 25 13 9 7 390
2019 Federal regulators 21 32 30 7 5 5 1009
2019 Compliance, inspection and enforcement 22 37 23 7 7 4 3741
2019 Communications or public affairs 8 25 35 6 20 6 1565
2019 Access to information and privacy 11 28 35 3 19 5 441
2019 Security 18 30 26 10 8 8 1261
2019 Science and technology 21 19 14 8 33 5 2189
2019 Library services 19 20 23 2 31 6 102
2019 Legal services 15 32 31 9 6 7 663
2019 Administration and operations 14 37 28 4 10 7 8118
2019 Human resources 11 37 33 3 10 6 3217
2019 Financial management 13 37 34 4 8 6 2199
2019 Procurement 18 32 31 4 8 6 816
2019 Real property 26 29 26 5 9 5 912
2019 Materiel management 31 27 22 4 9 7 427
2019 Information management 15 28 31 4 16 6 1098
2019 Information technology 17 31 32 5 10 5 2819
2019 Internal audit 16 26 35 4 14 5 353
2019 Evaluation 13 27 35 4 17 5 427
2019 Data sciences 6 28 26 7 26 6 821
2019 Policy 6 36 40 5 9 5 4107
2019 Project management 12 38 29 5 10 6 2658
2019 Other services to the public 16 28 24 8 17 6 2124
2019 None of the above 19 29 25 6 13 8 4004
2018 Client contact centre 15 38 30 5 5 6 2744
2018 Health care practitioners 30 13 25 15 5 11 382
2018 Federal regulators 21 31 31 7 5 4 986
2018 Compliance, inspection and enforcement 22 37 23 8 5 5 3492
2018 Communications or public affairs 7 28 39 5 15 6 1466
2018 Access to information and privacy 16 33 34 4 8 6 352
2018 Security 19 31 28 11 4 8 1090
2018 Science and technology 25 23 17 8 23 5 1871
2018 Library services 27 21 21 8 14 10 79
2018 Legal services 14 30 28 13 9 6 696
2018 Administration and operations 16 36 29 4 8 6 6975
2018 Human resources 12 35 36 3 8 6 2772
2018 Financial management 13 37 35 4 5 6 2099
2018 Procurement 23 30 34 4 4 5 720
2018 Real property 25 24 28 7 8 8 728
2018 Materiel management 31 27 22 4 8 7 335
2018 Information management 16 32 28 5 13 6 987
2018 Information technology 18 33 33 5 5 6 2482
2018 Internal audit 16 30 32 7 8 8 304
2018 Evaluation 15 26 35 5 12 7 338
2018 Data sciences 9 31 29 9 17 5 706
2018 Policy 7 35 42 5 8 5 3405
2018 Project management 14 38 30 5 7 6 2283
2018 Other services to the public 17 29 24 10 12 8 1915
2018 None of the above 22 29 26 8 8 8 3442
2017 Client contact centre 19 33 28 5 8 6 2613
2017 Health care practitioners 28 13 23 23 5 8 374
2017 Federal regulators 22 33 27 9 4 5 967
2017 Compliance, inspection and enforcement 24 32 22 10 6 6 3416
2017 Communications or public affairs 9 25 39 5 17 5 1357
2017 Access to information and privacy 11 23 36 5 16 9 348
2017 Security 20 31 28 12 4 6 1145
2017 Science and technology 24 19 17 8 27 5 1994
2017 Library services 32 9 21 9 24 5 102
2017 Legal services 15 22 28 15 12 8 753
2017 Administration and operations 17 34 29 5 8 7 7664
2017 Human resources 13 34 33 4 10 7 2774
2017 Financial management 14 33 37 4 6 7 2145
2017 Procurement 23 31 33 4 3 6 777
2017 Real property 29 22 26 7 10 5 775
2017 Materiel management 33 28 22 6 6 4 346
2017 Information management 19 25 31 4 16 5 1070
2017 Information technology 19 30 34 5 7 5 2755
2017 Internal audit 15 22 40 7 11 4 259
2017 Evaluation 14 27 32 7 11 9 328
2017 Data sciences 8 31 28 6 24 4 587
2017 Policy 7 32 42 5 9 6 3403
2017 Project management 13 38 30 6 8 6 2317
2017 Other services to the public 17 27 24 9 15 7 1781
2017 None of the above 24 27 22 7 11 9 4814
2014 Client contact centre 21 32 28 8 9999 10 2889
2014 Health care practitioners 33 16 20 21 9999 9 457
2014 Federal regulators 17 34 29 12 9999 7 1276
2014 Compliance, inspection and enforcement 24 38 20 11 9999 7 3962
2014 Communications or public affairs 8 28 41 9 9999 14 1550
2014 Access to information and privacy 14 29 35 8 9999 13 370
2014 Security 18 34 27 13 9999 8 1361
2014 Science and technology 26 24 20 14 9999 15 1941
2014 Library services 27 13 20 22 9999 17 103
2014 Legal services 16 28 26 18 9999 12 730
2014 Administration and operations 16 35 31 7 9999 10 8924
2014 Human resources 14 29 37 5 9999 15 3449
2014 Financial management 13 34 39 7 9999 7 2423
2014 Procurement 23 32 32 6 9999 8 875
2014 Real property 29 23 27 10 9999 11 882
2014 Materiel management 30 28 23 8 9999 11 451
2014 Information management 17 28 33 8 9999 14 1294
2014 Information technology 17 32 33 9 9999 8 3118
2014 Internal audit 14 29 37 5 9999 15 321
2014 Evaluation 11 28 39 11 9999 11 479
2014 Other services to the public 21 29 23 14 9999 13 2660
2014 None of the above 18 32 28 10 9999 11 7362
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 13315
2020 Health care practitioners 18 82 2324
2020 Federal regulators 10 90 4067
2020 Compliance, inspection and enforcement 12 88 17895
2020 Communications or public affairs 9 91 4975
2020 Access to information and privacy 9 91 1651
2020 Security 24 76 5235
2020 Science and technology 9 91 10634
2020 Library services 8 92 504
2020 Legal services 10 90 3642
2020 Administration and operations 11 89 28203
2020 Human resources 8 92 10416
2020 Financial management 8 92 7464
2020 Procurement 10 90 3460
2020 Real property 12 88 3601
2020 Materiel management 12 88 1653
2020 Information management 10 90 3750
2020 Information technology 7 93 12489
2020 Internal audit 7 93 1127
2020 Evaluation 8 92 1584
2020 Data sciences 7 93 2851
2020 Policy 9 91 10770
2020 Project management 10 90 8843
2020 Other services to the public 12 88 9713
2020 None of the above 12 88 16525
2019 Client contact centre 11 89 11030
2019 Health care practitioners 20 80 2144
2019 Federal regulators 14 86 4108
2019 Compliance, inspection and enforcement 15 85 16716
2019 Communications or public affairs 12 88 4976
2019 Access to information and privacy 11 89 1592
2019 Security 26 74 5245
2019 Science and technology 10 90 10953
2019 Library services 9 91 501
2019 Legal services 14 86 3226
2019 Administration and operations 14 86 26268
2019 Human resources 11 89 9843
2019 Financial management 11 89 7140
2019 Procurement 11 89 3137
2019 Real property 15 85 3376
2019 Materiel management 14 86 1719
2019 Information management 13 87 3840
2019 Information technology 9 91 11941
2019 Internal audit 8 92 1198
2019 Evaluation 13 87 1588
2019 Data sciences 10 90 2814
2019 Policy 12 88 9602
2019 Project management 14 86 7980
2019 Other services to the public 15 85 9231
2019 None of the above 14 86 16927
2018 Client contact centre 12 88 10056
2018 Health care practitioners 23 77 1997
2018 Federal regulators 14 86 4041
2018 Compliance, inspection and enforcement 17 83 16299
2018 Communications or public affairs 13 87 4510
2018 Access to information and privacy 13 87 1310
2018 Security 31 69 4488
2018 Science and technology 12 88 9794
2018 Library services 11 89 436
2018 Legal services 16 84 3197
2018 Administration and operations 15 85 23518
2018 Human resources 11 89 8451
2018 Financial management 12 88 6509
2018 Procurement 12 88 2736
2018 Real property 17 83 2793
2018 Materiel management 16 84 1475
2018 Information management 14 86 3485
2018 Information technology 10 90 10391
2018 Internal audit 11 89 1140
2018 Evaluation 13 87 1445
2018 Data sciences 10 90 2403
2018 Policy 12 88 8211
2018 Project management 14 86 6966
2018 Other services to the public 17 83 8275
2018 None of the above 17 83 14877

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 46 54 1018
2020 Health care practitioners 55 45 399
2020 Federal regulators 43 57 393
2020 Compliance, inspection and enforcement 47 53 2092
2020 Communications or public affairs 50 50 433
2020 Access to information and privacy 43 57 144
2020 Security 57 43 977
2020 Science and technology 49 51 955
2020 Library services 55 45 42
2020 Legal services 54 46 355
2020 Administration and operations 49 51 2900
2020 Human resources 42 58 862
2020 Financial management 46 54 587
2020 Procurement 49 51 320
2020 Real property 43 57 417
2020 Materiel management 52 48 174
2020 Information management 48 52 363
2020 Information technology 46 54 871
2020 Internal audit 39 61 80
2020 Evaluation 41 59 123
2020 Data sciences 44 56 193
2020 Policy 38 62 987
2020 Project management 44 56 855
2020 Other services to the public 48 52 1036
2020 None of the above 51 49 1861
2019 Client contact centre 52 48 1210
2019 Health care practitioners 54 46 400
2019 Federal regulators 47 53 555
2019 Compliance, inspection and enforcement 50 50 2406
2019 Communications or public affairs 47 53 587
2019 Access to information and privacy 55 45 177
2019 Security 56 44 1109
2019 Science and technology 53 47 1144
2019 Library services 60 40 50
2019 Legal services 54 46 432
2019 Administration and operations 52 48 3696
2019 Human resources 46 54 1026
2019 Financial management 46 54 752
2019 Procurement 50 50 334
2019 Real property 48 52 487
2019 Materiel management 59 41 240
2019 Information management 55 45 507
2019 Information technology 49 51 1089
2019 Internal audit 44 56 92
2019 Evaluation 48 52 198
2019 Data sciences 46 54 275
2019 Policy 44 56 1147
2019 Project management 43 57 1083
2019 Other services to the public 54 46 1293
2019 None of the above 53 47 2316
2018 Client contact centre 49 51 1216
2018 Health care practitioners 58 42 431
2018 Federal regulators 41 59 570
2018 Compliance, inspection and enforcement 49 51 2625
2018 Communications or public affairs 49 51 593
2018 Access to information and privacy 48 52 172
2018 Security 57 43 1119
2018 Science and technology 54 46 1163
2018 Library services 43 57 48
2018 Legal services 51 49 496
2018 Administration and operations 53 47 3449
2018 Human resources 46 54 922
2018 Financial management 48 52 783
2018 Procurement 45 55 337
2018 Real property 44 56 441
2018 Materiel management 46 54 220
2018 Information management 51 49 486
2018 Information technology 51 49 1001
2018 Internal audit 43 57 128
2018 Evaluation 50 50 191
2018 Data sciences 45 55 251
2018 Policy 42 58 997
2018 Project management 45 55 931
2018 Other services to the public 53 47 1305
2018 None of the above 54 46 2335

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 55 45 1018
2020 Health care practitioners 55 45 399
2020 Federal regulators 62 38 393
2020 Compliance, inspection and enforcement 65 35 2092
2020 Communications or public affairs 63 37 433
2020 Access to information and privacy 65 35 144
2020 Security 66 34 977
2020 Science and technology 59 41 955
2020 Library services 54 46 42
2020 Legal services 56 44 355
2020 Administration and operations 60 40 2900
2020 Human resources 66 34 862
2020 Financial management 64 36 587
2020 Procurement 54 46 320
2020 Real property 60 40 417
2020 Materiel management 52 48 174
2020 Information management 60 40 363
2020 Information technology 58 42 871
2020 Internal audit 62 38 80
2020 Evaluation 70 30 123
2020 Data sciences 62 38 193
2020 Policy 69 31 987
2020 Project management 65 35 855
2020 Other services to the public 61 39 1036
2020 None of the above 63 37 1861
2019 Client contact centre 55 45 1210
2019 Health care practitioners 55 45 400
2019 Federal regulators 63 37 555
2019 Compliance, inspection and enforcement 63 37 2406
2019 Communications or public affairs 61 39 587
2019 Access to information and privacy 57 43 177
2019 Security 68 32 1109
2019 Science and technology 55 45 1144
2019 Library services 44 56 50
2019 Legal services 58 42 432
2019 Administration and operations 58 42 3696
2019 Human resources 62 38 1026
2019 Financial management 61 39 752
2019 Procurement 59 41 334
2019 Real property 60 40 487
2019 Materiel management 52 48 240
2019 Information management 60 40 507
2019 Information technology 56 44 1089
2019 Internal audit 68 32 92
2019 Evaluation 73 27 198
2019 Data sciences 60 40 275
2019 Policy 68 32 1147
2019 Project management 64 36 1083
2019 Other services to the public 57 43 1293
2019 None of the above 61 39 2316
2018 Client contact centre 57 43 1214
2018 Health care practitioners 50 50 431
2018 Federal regulators 68 32 570
2018 Compliance, inspection and enforcement 66 34 2626
2018 Communications or public affairs 61 39 593
2018 Access to information and privacy 61 39 173
2018 Security 69 31 1119
2018 Science and technology 55 45 1163
2018 Library services 63 37 48
2018 Legal services 59 41 496
2018 Administration and operations 60 40 3449
2018 Human resources 61 39 922
2018 Financial management 62 38 783
2018 Procurement 59 41 337
2018 Real property 62 38 441
2018 Materiel management 60 40 221
2018 Information management 59 41 486
2018 Information technology 60 40 1001
2018 Internal audit 70 30 128
2018 Evaluation 59 41 191
2018 Data sciences 63 37 254
2018 Policy 69 31 997
2018 Project management 64 36 931
2018 Other services to the public 58 42 1309
2018 None of the above 61 39 2339

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 1018
2020 Health care practitioners 7 93 399
2020 Federal regulators 12 88 393
2020 Compliance, inspection and enforcement 8 92 2092
2020 Communications or public affairs 7 93 433
2020 Access to information and privacy 4 96 144
2020 Security 9 91 977
2020 Science and technology 9 91 955
2020 Legal services 5 95 355
2020 Administration and operations 8 92 2900
2020 Human resources 7 93 862
2020 Financial management 10 90 587
2020 Procurement 9 91 320
2020 Real property 15 85 417
2020 Materiel management 5 95 174
2020 Information management 9 91 363
2020 Information technology 10 90 871
2020 Evaluation 7 93 123
2020 Data sciences 6 94 193
2020 Policy 8 92 987
2020 Project management 8 92 855
2020 Other services to the public 6 94 1036
2020 None of the above 7 93 1861
2019 Client contact centre 5 95 1210
2019 Health care practitioners 7 93 400
2019 Federal regulators 7 93 555
2019 Compliance, inspection and enforcement 7 93 2406
2019 Communications or public affairs 4 96 587
2019 Access to information and privacy 4 96 177
2019 Security 10 90 1109
2019 Science and technology 8 92 1144
2019 Legal services 7 93 432
2019 Administration and operations 8 92 3696
2019 Human resources 7 93 1026
2019 Financial management 9 91 752
2019 Procurement 7 93 334
2019 Real property 12 88 487
2019 Materiel management 10 90 240
2019 Information management 8 92 507
2019 Information technology 8 92 1089
2019 Evaluation 6 94 198
2019 Data sciences 8 92 275
2019 Policy 10 90 1147
2019 Project management 7 93 1083
2019 Other services to the public 8 92 1293
2019 None of the above 8 92 2316
2018 Client contact centre 6 94 1212
2018 Health care practitioners 10 90 431
2018 Federal regulators 6 94 570
2018 Compliance, inspection and enforcement 7 93 2625
2018 Communications or public affairs 9 91 593
2018 Access to information and privacy 6 94 172
2018 Security 9 91 1119
2018 Science and technology 9 91 1163
2018 Library services 16 84 48
2018 Legal services 7 93 496
2018 Administration and operations 8 92 3448
2018 Human resources 6 94 922
2018 Financial management 9 91 783
2018 Procurement 7 93 337
2018 Real property 12 88 441
2018 Materiel management 8 92 220
2018 Information management 7 93 485
2018 Information technology 8 92 1001
2018 Internal audit 6 94 128
2018 Evaluation 8 92 191
2018 Data sciences 8 92 250
2018 Policy 8 92 997
2018 Project management 5 95 931
2018 Other services to the public 7 93 1296
2018 None of the above 7 93 2326

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 1 99 1018
2020 Health care practitioners 13 87 399
2020 Compliance, inspection and enforcement 3 97 2092
2020 Communications or public affairs 0 100 433
2020 Access to information and privacy 0 100 144
2020 Security 30 70 977
2020 Library services 0 100 42
2020 Administration and operations 1 99 2900
2020 Real property 1 99 417
2020 Materiel management 4 96 174
2020 Information management 0 100 363
2020 Information technology 1 99 871
2020 Internal audit 0 100 80
2020 Data sciences 0 100 193
2020 Other services to the public 2 98 1036
2020 None of the above 5 95 1861
2019 Client contact centre 2 98 1210
2019 Health care practitioners 18 82 400
2019 Federal regulators 0 100 555
2019 Compliance, inspection and enforcement 3 97 2406
2019 Security 35 65 1109
2019 Administration and operations 1 99 3696
2019 Human resources 1 99 1026
2019 Information management 0 100 507
2019 Internal audit 0 100 92
2019 Other services to the public 2 98 1293
2019 None of the above 5 95 2316
2018 Client contact centre 1 99 1212
2018 Health care practitioners 12 88 431
2018 Compliance, inspection and enforcement 4 96 2625
2018 Communications or public affairs 0 100 593
2018 Security 37 63 1119
2018 Science and technology 0 100 1163
2018 Administration and operations 1 99 3448
2018 Financial management 1 99 783
2018 Real property 1 99 441
2018 Materiel management 4 96 220
2018 Information technology 1 99 1001
2018 Data sciences 0 100 250
2018 Other services to the public 3 97 1297
2018 None of the above 4 96 2326

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 1018
2020 Health care practitioners 12 88 399
2020 Federal regulators 7 93 393
2020 Compliance, inspection and enforcement 5 95 2092
2020 Communications or public affairs 5 95 433
2020 Access to information and privacy 5 95 144
2020 Security 10 90 977
2020 Science and technology 7 93 955
2020 Legal services 10 90 355
2020 Administration and operations 5 95 2900
2020 Human resources 4 96 862
2020 Financial management 4 96 587
2020 Procurement 13 87 320
2020 Real property 10 90 417
2020 Materiel management 14 86 174
2020 Information management 6 94 363
2020 Information technology 8 92 871
2020 Data sciences 8 92 193
2020 Policy 6 94 987
2020 Project management 5 95 855
2020 Other services to the public 6 94 1036
2020 None of the above 7 93 1861
2019 Client contact centre 3 97 1210
2019 Health care practitioners 10 90 400
2019 Federal regulators 4 96 555
2019 Compliance, inspection and enforcement 4 96 2406
2019 Communications or public affairs 5 95 587
2019 Access to information and privacy 8 92 177
2019 Security 10 90 1109
2019 Science and technology 6 94 1144
2019 Legal services 9 91 432
2019 Administration and operations 5 95 3696
2019 Human resources 4 96 1026
2019 Financial management 4 96 752
2019 Procurement 8 92 334
2019 Real property 10 90 487
2019 Materiel management 9 91 240
2019 Information management 5 95 507
2019 Information technology 9 91 1089
2019 Evaluation 2 98 198
2019 Data sciences 6 94 275
2019 Policy 6 94 1147
2019 Project management 7 93 1083
2019 Other services to the public 6 94 1293
2019 None of the above 7 93 2316
2018 Client contact centre 3 97 1212
2018 Health care practitioners 10 90 431
2018 Federal regulators 4 96 570
2018 Compliance, inspection and enforcement 4 96 2625
2018 Communications or public affairs 4 96 593
2018 Access to information and privacy 7 93 172
2018 Security 9 91 1119
2018 Science and technology 6 94 1163
2018 Legal services 9 91 496
2018 Administration and operations 4 96 3448
2018 Human resources 5 95 922
2018 Financial management 3 97 783
2018 Procurement 11 89 337
2018 Real property 11 89 441
2018 Materiel management 11 89 220
2018 Information management 7 93 485
2018 Information technology 8 92 1001
2018 Evaluation 3 97 191
2018 Data sciences 5 95 250
2018 Policy 5 95 997
2018 Project management 6 94 931
2018 Other services to the public 5 95 1297
2018 None of the above 7 93 2326

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 18 82 1018
2020 Health care practitioners 11 89 399
2020 Federal regulators 12 88 393
2020 Compliance, inspection and enforcement 17 83 2092
2020 Communications or public affairs 5 95 433
2020 Access to information and privacy 9 91 144
2020 Security 12 88 977
2020 Science and technology 4 96 955
2020 Legal services 8 92 355
2020 Administration and operations 6 94 2900
2020 Human resources 1 99 862
2020 Financial management 2 98 587
2020 Procurement 2 98 320
2020 Real property 3 97 417
2020 Materiel management 3 97 174
2020 Information management 3 97 363
2020 Information technology 3 97 871
2020 Evaluation 6 94 123
2020 Data sciences 4 96 193
2020 Policy 4 96 987
2020 Project management 6 94 855
2020 Other services to the public 14 86 1036
2020 None of the above 8 92 1861
2019 Client contact centre 19 81 1210
2019 Health care practitioners 8 92 400
2019 Federal regulators 11 89 555
2019 Compliance, inspection and enforcement 16 84 2406
2019 Communications or public affairs 7 93 587
2019 Access to information and privacy 7 93 177
2019 Security 16 84 1109
2019 Science and technology 4 96 1144
2019 Library services 0 100 50
2019 Legal services 7 93 432
2019 Administration and operations 7 93 3696
2019 Human resources 2 98 1026
2019 Financial management 3 97 752
2019 Procurement 3 97 334
2019 Real property 6 94 487
2019 Materiel management 4 96 240
2019 Information management 4 96 507
2019 Information technology 3 97 1089
2019 Data sciences 7 93 275
2019 Policy 3 97 1147
2019 Project management 4 96 1083
2019 Other services to the public 18 82 1293
2019 None of the above 8 92 2316
2018 Client contact centre 19 81 1214
2018 Health care practitioners 11 89 431
2018 Federal regulators 12 88 570
2018 Compliance, inspection and enforcement 17 83 2625
2018 Communications or public affairs 6 94 593
2018 Access to information and privacy 10 90 173
2018 Security 15 85 1119
2018 Science and technology 5 95 1163
2018 Legal services 8 92 496
2018 Administration and operations 7 93 3448
2018 Human resources 3 97 922
2018 Financial management 2 98 783
2018 Procurement 3 97 337
2018 Real property 3 97 441
2018 Materiel management 4 96 220
2018 Information management 3 97 485
2018 Information technology 2 98 1001
2018 Evaluation 3 97 191
2018 Data sciences 7 93 252
2018 Policy 4 96 997
2018 Project management 6 94 931
2018 Other services to the public 19 81 1304
2018 None of the above 8 92 2328

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 1018
2020 Health care practitioners 4 96 399
2020 Federal regulators 5 95 393
2020 Compliance, inspection and enforcement 4 96 2092
2020 Communications or public affairs 3 97 433
2020 Access to information and privacy 6 94 144
2020 Security 3 97 977
2020 Science and technology 4 96 955
2020 Legal services 6 94 355
2020 Administration and operations 4 96 2900
2020 Human resources 5 95 862
2020 Financial management 5 95 587
2020 Procurement 5 95 320
2020 Real property 3 97 417
2020 Materiel management 4 96 174
2020 Information management 2 98 363
2020 Information technology 6 94 871
2020 Data sciences 7 93 193
2020 Policy 4 96 987
2020 Project management 4 96 855
2020 Other services to the public 5 95 1036
2020 None of the above 4 96 1861
2019 Client contact centre 3 97 1210
2019 Health care practitioners 4 96 400
2019 Federal regulators 3 97 555
2019 Compliance, inspection and enforcement 4 96 2406
2019 Communications or public affairs 4 96 587
2019 Access to information and privacy 3 97 177
2019 Security 5 95 1109
2019 Science and technology 5 95 1144
2019 Legal services 3 97 432
2019 Administration and operations 3 97 3696
2019 Human resources 6 94 1026
2019 Financial management 4 96 752
2019 Procurement 7 93 334
2019 Real property 5 95 487
2019 Materiel management 4 96 240
2019 Information management 3 97 507
2019 Information technology 6 94 1089
2019 Evaluation 3 97 198
2019 Data sciences 4 96 275
2019 Policy 3 97 1147
2019 Project management 4 96 1083
2019 Other services to the public 4 96 1293
2019 None of the above 5 95 2316
2018 Client contact centre 4 96 1212
2018 Health care practitioners 6 94 431
2018 Federal regulators 4 96 570
2018 Compliance, inspection and enforcement 3 97 2625
2018 Communications or public affairs 3 97 593
2018 Access to information and privacy 3 97 172
2018 Security 5 95 1119
2018 Science and technology 3 97 1163
2018 Legal services 4 96 496
2018 Administration and operations 3 97 3448
2018 Human resources 6 94 922
2018 Financial management 4 96 783
2018 Procurement 3 97 337
2018 Real property 3 97 441
2018 Materiel management 3 97 220
2018 Information management 5 95 485
2018 Information technology 5 95 1001
2018 Evaluation 3 97 191
2018 Data sciences 3 97 250
2018 Policy 2 98 997
2018 Project management 4 96 931
2018 Other services to the public 3 97 1296
2018 None of the above 5 95 2325

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 38 62 1018
2020 Health care practitioners 45 55 399
2020 Federal regulators 37 63 393
2020 Compliance, inspection and enforcement 38 62 2091
2020 Communications or public affairs 40 60 433
2020 Access to information and privacy 34 66 144
2020 Security 44 56 977
2020 Science and technology 36 64 955
2020 Library services 28 72 42
2020 Legal services 40 60 355
2020 Administration and operations 38 62 2900
2020 Human resources 33 67 862
2020 Financial management 38 62 587
2020 Procurement 38 62 320
2020 Real property 47 53 417
2020 Materiel management 40 60 174
2020 Information management 36 64 363
2020 Information technology 43 57 871
2020 Internal audit 35 65 80
2020 Evaluation 38 62 123
2020 Data sciences 35 65 193
2020 Policy 42 58 987
2020 Project management 38 62 855
2020 Other services to the public 37 63 1036
2020 None of the above 39 61 1861
2019 Client contact centre 39 61 1195
2019 Health care practitioners 42 58 397
2019 Federal regulators 38 62 551
2019 Compliance, inspection and enforcement 39 61 2396
2019 Communications or public affairs 39 61 581
2019 Access to information and privacy 32 68 177
2019 Security 49 51 1101
2019 Science and technology 37 63 1138
2019 Library services 44 56 50
2019 Legal services 43 57 432
2019 Administration and operations 37 63 3676
2019 Human resources 33 67 1018
2019 Financial management 37 63 746
2019 Procurement 38 62 330
2019 Real property 42 58 480
2019 Materiel management 44 56 235
2019 Information management 37 63 502
2019 Information technology 40 60 1081
2019 Internal audit 47 53 91
2019 Evaluation 34 66 196
2019 Data sciences 40 60 271
2019 Policy 41 59 1138
2019 Project management 37 63 1075
2019 Other services to the public 42 58 1290
2019 None of the above 38 62 2299
2018 Client contact centre 41 59 1214
2018 Health care practitioners 42 58 429
2018 Federal regulators 41 59 570
2018 Compliance, inspection and enforcement 40 60 2624
2018 Communications or public affairs 40 60 593
2018 Access to information and privacy 35 65 173
2018 Security 46 54 1119
2018 Science and technology 40 60 1161
2018 Library services 24 76 49
2018 Legal services 41 59 497
2018 Administration and operations 39 61 3440
2018 Human resources 36 64 923
2018 Financial management 36 64 784
2018 Procurement 40 60 337
2018 Real property 43 57 442
2018 Materiel management 45 55 221
2018 Information management 38 62 485
2018 Information technology 39 61 1000
2018 Internal audit 34 66 127
2018 Evaluation 42 58 191
2018 Data sciences 41 59 253
2018 Policy 40 60 1000
2018 Project management 40 60 930
2018 Other services to the public 41 59 1308
2018 None of the above 39 61 2336

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 38 62 1018
2020 Health care practitioners 45 55 399
2020 Federal regulators 39 61 393
2020 Compliance, inspection and enforcement 37 63 2091
2020 Communications or public affairs 41 59 433
2020 Access to information and privacy 41 59 144
2020 Security 40 60 977
2020 Science and technology 43 57 955
2020 Library services 40 60 42
2020 Legal services 38 62 355
2020 Administration and operations 39 61 2900
2020 Human resources 39 61 862
2020 Financial management 43 57 587
2020 Procurement 40 60 320
2020 Real property 50 50 417
2020 Materiel management 37 63 174
2020 Information management 43 57 363
2020 Information technology 41 59 871
2020 Internal audit 38 62 80
2020 Evaluation 41 59 123
2020 Data sciences 41 59 193
2020 Policy 46 54 987
2020 Project management 43 57 855
2020 Other services to the public 40 60 1036
2020 None of the above 42 58 1861
2019 Client contact centre 39 61 1195
2019 Health care practitioners 48 52 397
2019 Federal regulators 38 62 551
2019 Compliance, inspection and enforcement 38 62 2396
2019 Communications or public affairs 40 60 581
2019 Access to information and privacy 39 61 177
2019 Security 38 62 1101
2019 Science and technology 37 63 1138
2019 Library services 36 64 50
2019 Legal services 32 68 432
2019 Administration and operations 39 61 3676
2019 Human resources 42 58 1018
2019 Financial management 40 60 746
2019 Procurement 42 58 330
2019 Real property 44 56 480
2019 Materiel management 42 58 235
2019 Information management 39 61 502
2019 Information technology 38 62 1081
2019 Internal audit 48 52 91
2019 Evaluation 41 59 196
2019 Data sciences 39 61 271
2019 Policy 42 58 1138
2019 Project management 42 58 1075
2019 Other services to the public 39 61 1290
2019 None of the above 41 59 2299
2018 Client contact centre 41 59 1211
2018 Health care practitioners 44 56 429
2018 Federal regulators 44 56 570
2018 Compliance, inspection and enforcement 40 60 2624
2018 Communications or public affairs 40 60 593
2018 Access to information and privacy 38 62 172
2018 Security 41 59 1118
2018 Science and technology 40 60 1161
2018 Library services 31 69 49
2018 Legal services 37 63 497
2018 Administration and operations 38 62 3440
2018 Human resources 38 62 923
2018 Financial management 38 62 784
2018 Procurement 41 59 337
2018 Real property 43 57 442
2018 Materiel management 45 55 220
2018 Information management 41 59 486
2018 Information technology 38 62 1000
2018 Internal audit 47 53 127
2018 Evaluation 43 57 191
2018 Data sciences 41 59 253
2018 Policy 43 57 1000
2018 Project management 40 60 930
2018 Other services to the public 38 62 1305
2018 None of the above 40 60 2333

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 38 62 1018
2020 Health care practitioners 49 51 399
2020 Federal regulators 50 50 393
2020 Compliance, inspection and enforcement 47 53 2091
2020 Communications or public affairs 45 55 433
2020 Access to information and privacy 38 62 144
2020 Security 53 47 977
2020 Science and technology 48 52 955
2020 Library services 56 44 42
2020 Legal services 43 57 355
2020 Administration and operations 48 52 2900
2020 Human resources 45 55 862
2020 Financial management 47 53 587
2020 Procurement 40 60 320
2020 Real property 50 50 417
2020 Materiel management 37 63 174
2020 Information management 47 53 363
2020 Information technology 50 50 871
2020 Internal audit 42 58 80
2020 Evaluation 45 55 123
2020 Data sciences 48 52 193
2020 Policy 49 51 987
2020 Project management 52 48 855
2020 Other services to the public 43 57 1036
2020 None of the above 48 52 1861
2019 Client contact centre 39 61 1195
2019 Health care practitioners 51 49 397
2019 Federal regulators 48 52 551
2019 Compliance, inspection and enforcement 47 53 2396
2019 Communications or public affairs 45 55 581
2019 Access to information and privacy 42 58 177
2019 Security 53 47 1101
2019 Science and technology 47 53 1138
2019 Library services 53 47 50
2019 Legal services 50 50 432
2019 Administration and operations 45 55 3676
2019 Human resources 47 53 1018
2019 Financial management 46 54 746
2019 Procurement 46 54 330
2019 Real property 53 47 480
2019 Materiel management 46 54 235
2019 Information management 49 51 502
2019 Information technology 43 57 1081
2019 Internal audit 46 54 91
2019 Evaluation 46 54 196
2019 Data sciences 44 56 271
2019 Policy 50 50 1138
2019 Project management 48 52 1075
2019 Other services to the public 46 54 1290
2019 None of the above 47 53 2299
2018 Client contact centre 41 59 1212
2018 Health care practitioners 47 53 429
2018 Federal regulators 43 57 570
2018 Compliance, inspection and enforcement 45 55 2624
2018 Communications or public affairs 46 54 593
2018 Access to information and privacy 41 59 174
2018 Security 51 49 1118
2018 Science and technology 47 53 1161
2018 Library services 42 58 49
2018 Legal services 43 57 497
2018 Administration and operations 47 53 3440
2018 Human resources 45 55 923
2018 Financial management 47 53 784
2018 Procurement 42 58 337
2018 Real property 53 47 442
2018 Materiel management 44 56 221
2018 Information management 48 52 486
2018 Information technology 46 54 1000
2018 Internal audit 41 59 127
2018 Evaluation 44 56 191
2018 Data sciences 42 58 251
2018 Policy 48 52 1000
2018 Project management 47 53 930
2018 Other services to the public 42 58 1302
2018 None of the above 46 54 2335

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 42 58 1018
2020 Health care practitioners 43 57 399
2020 Federal regulators 42 58 393
2020 Compliance, inspection and enforcement 42 58 2091
2020 Communications or public affairs 46 54 433
2020 Access to information and privacy 43 57 144
2020 Security 47 53 977
2020 Science and technology 38 62 955
2020 Library services 29 71 42
2020 Legal services 44 56 355
2020 Administration and operations 42 58 2900
2020 Human resources 46 54 862
2020 Financial management 41 59 587
2020 Procurement 39 61 320
2020 Real property 42 58 417
2020 Materiel management 39 61 174
2020 Information management 40 60 363
2020 Information technology 41 59 871
2020 Internal audit 36 64 80
2020 Evaluation 46 54 123
2020 Data sciences 47 53 193
2020 Policy 42 58 987
2020 Project management 46 54 855
2020 Other services to the public 43 57 1036
2020 None of the above 44 56 1861
2019 Client contact centre 41 59 1195
2019 Health care practitioners 40 60 397
2019 Federal regulators 43 57 551
2019 Compliance, inspection and enforcement 42 58 2396
2019 Communications or public affairs 38 62 581
2019 Access to information and privacy 41 59 177
2019 Security 46 54 1101
2019 Science and technology 37 63 1138
2019 Library services 46 54 50
2019 Legal services 42 58 432
2019 Administration and operations 42 58 3676
2019 Human resources 41 59 1018
2019 Financial management 40 60 746
2019 Procurement 48 52 330
2019 Real property 40 60 480
2019 Materiel management 38 62 235
2019 Information management 42 58 502
2019 Information technology 41 59 1081
2019 Internal audit 51 49 91
2019 Evaluation 37 63 196
2019 Data sciences 40 60 271
2019 Policy 44 56 1138
2019 Project management 43 57 1075
2019 Other services to the public 41 59 1290
2019 None of the above 42 58 2299
2018 Client contact centre 39 61 1213
2018 Health care practitioners 37 63 429
2018 Federal regulators 41 59 570
2018 Compliance, inspection and enforcement 43 57 2624
2018 Communications or public affairs 43 57 593
2018 Access to information and privacy 39 61 173
2018 Security 47 53 1119
2018 Science and technology 37 63 1161
2018 Library services 44 56 49
2018 Legal services 42 58 497
2018 Administration and operations 42 58 3440
2018 Human resources 42 58 923
2018 Financial management 41 59 784
2018 Procurement 38 62 337
2018 Real property 40 60 442
2018 Materiel management 36 64 221
2018 Information management 38 62 485
2018 Information technology 38 62 1000
2018 Internal audit 40 60 127
2018 Evaluation 44 56 191
2018 Data sciences 40 60 252
2018 Policy 44 56 1000
2018 Project management 41 59 930
2018 Other services to the public 41 59 1305
2018 None of the above 39 61 2339

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 23 77 1018
2020 Health care practitioners 36 64 399
2020 Federal regulators 33 67 393
2020 Compliance, inspection and enforcement 33 67 2091
2020 Communications or public affairs 35 65 433
2020 Access to information and privacy 29 71 144
2020 Security 33 67 977
2020 Science and technology 39 61 955
2020 Library services 41 59 42
2020 Legal services 31 69 355
2020 Administration and operations 32 68 2900
2020 Human resources 31 69 862
2020 Financial management 37 63 587
2020 Procurement 28 72 320
2020 Real property 39 61 417
2020 Materiel management 34 66 174
2020 Information management 32 68 363
2020 Information technology 35 65 871
2020 Internal audit 27 73 80
2020 Evaluation 31 69 123
2020 Data sciences 34 66 193
2020 Policy 35 65 987
2020 Project management 41 59 855
2020 Other services to the public 30 70 1036
2020 None of the above 32 68 1861
2019 Client contact centre 23 77 1195
2019 Health care practitioners 41 59 397
2019 Federal regulators 32 68 551
2019 Compliance, inspection and enforcement 32 68 2396
2019 Communications or public affairs 32 68 581
2019 Access to information and privacy 26 74 177
2019 Security 34 66 1101
2019 Science and technology 35 65 1138
2019 Library services 37 63 50
2019 Legal services 32 68 432
2019 Administration and operations 29 71 3676
2019 Human resources 32 68 1018
2019 Financial management 31 69 746
2019 Procurement 33 67 330
2019 Real property 39 61 480
2019 Materiel management 30 70 235
2019 Information management 29 71 502
2019 Information technology 29 71 1081
2019 Internal audit 34 66 91
2019 Evaluation 29 71 196
2019 Data sciences 31 69 271
2019 Policy 36 64 1138
2019 Project management 34 66 1075
2019 Other services to the public 28 72 1290
2019 None of the above 30 70 2299
2018 Client contact centre 24 76 1211
2018 Health care practitioners 39 61 429
2018 Federal regulators 36 64 570
2018 Compliance, inspection and enforcement 33 67 2624
2018 Communications or public affairs 33 67 593
2018 Access to information and privacy 27 73 173
2018 Security 35 65 1118
2018 Science and technology 36 64 1161
2018 Library services 33 67 49
2018 Legal services 31 69 497
2018 Administration and operations 33 67 3440
2018 Human resources 31 69 923
2018 Financial management 33 67 784
2018 Procurement 32 68 337
2018 Real property 42 58 442
2018 Materiel management 31 69 221
2018 Information management 35 65 486
2018 Information technology 33 67 1000
2018 Internal audit 29 71 127
2018 Evaluation 32 68 191
2018 Data sciences 30 70 251
2018 Policy 36 64 1000
2018 Project management 36 64 930
2018 Other services to the public 27 73 1300
2018 None of the above 32 68 2331

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 55 45 1018
2020 Health care practitioners 58 42 399
2020 Federal regulators 52 48 393
2020 Compliance, inspection and enforcement 55 45 2091
2020 Communications or public affairs 58 42 433
2020 Access to information and privacy 54 46 144
2020 Security 62 38 977
2020 Science and technology 51 49 955
2020 Library services 47 53 42
2020 Legal services 56 44 355
2020 Administration and operations 53 47 2900
2020 Human resources 54 46 862
2020 Financial management 54 46 587
2020 Procurement 53 47 320
2020 Real property 59 41 417
2020 Materiel management 48 52 174
2020 Information management 50 50 363
2020 Information technology 51 49 871
2020 Internal audit 54 46 80
2020 Evaluation 55 45 123
2020 Data sciences 53 47 193
2020 Policy 50 50 987
2020 Project management 56 44 855
2020 Other services to the public 56 44 1036
2020 None of the above 52 48 1861
2019 Client contact centre 58 42 1195
2019 Health care practitioners 60 40 397
2019 Federal regulators 52 48 551
2019 Compliance, inspection and enforcement 54 46 2396
2019 Communications or public affairs 56 44 581
2019 Access to information and privacy 48 52 177
2019 Security 61 39 1101
2019 Science and technology 51 49 1138
2019 Library services 61 39 50
2019 Legal services 53 47 432
2019 Administration and operations 54 46 3676
2019 Human resources 52 48 1018
2019 Financial management 53 47 746
2019 Procurement 56 44 330
2019 Real property 57 43 480
2019 Materiel management 56 44 235
2019 Information management 57 43 502
2019 Information technology 51 49 1081
2019 Internal audit 60 40 91
2019 Evaluation 55 45 196
2019 Data sciences 56 44 271
2019 Policy 50 50 1138
2019 Project management 55 45 1075
2019 Other services to the public 57 43 1290
2019 None of the above 54 46 2299
2018 Client contact centre 59 41 1216
2018 Health care practitioners 58 42 429
2018 Federal regulators 54 46 570
2018 Compliance, inspection and enforcement 56 44 2625
2018 Communications or public affairs 57 43 593
2018 Access to information and privacy 61 39 174
2018 Security 67 33 1119
2018 Science and technology 50 50 1161
2018 Library services 56 44 49
2018 Legal services 51 49 497
2018 Administration and operations 53 47 3441
2018 Human resources 48 52 923
2018 Financial management 52 48 784
2018 Procurement 54 46 337
2018 Real property 57 43 442
2018 Materiel management 55 45 221
2018 Information management 50 50 486
2018 Information technology 53 47 1000
2018 Internal audit 57 43 127
2018 Evaluation 51 49 191
2018 Data sciences 52 48 251
2018 Policy 55 45 1000
2018 Project management 56 44 930
2018 Other services to the public 57 43 1309
2018 None of the above 56 44 2344

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 1018
2020 Health care practitioners 45 55 399
2020 Federal regulators 37 63 393
2020 Compliance, inspection and enforcement 38 62 2091
2020 Communications or public affairs 32 68 433
2020 Access to information and privacy 32 68 144
2020 Security 53 47 977
2020 Science and technology 33 67 955
2020 Library services 27 73 42
2020 Legal services 35 65 355
2020 Administration and operations 35 65 2900
2020 Human resources 37 63 862
2020 Financial management 38 62 587
2020 Procurement 37 63 320
2020 Real property 44 56 417
2020 Materiel management 33 67 174
2020 Information management 30 70 363
2020 Information technology 35 65 871
2020 Internal audit 29 71 80
2020 Evaluation 35 65 123
2020 Data sciences 31 69 193
2020 Policy 34 66 987
2020 Project management 35 65 855
2020 Other services to the public 40 60 1036
2020 None of the above 38 62 1861
2019 Client contact centre 35 65 1195
2019 Health care practitioners 44 56 397
2019 Federal regulators 33 67 551
2019 Compliance, inspection and enforcement 35 65 2396
2019 Communications or public affairs 32 68 581
2019 Access to information and privacy 33 67 177
2019 Security 47 53 1101
2019 Science and technology 29 71 1138
2019 Library services 32 68 50
2019 Legal services 32 68 432
2019 Administration and operations 33 67 3676
2019 Human resources 32 68 1018
2019 Financial management 34 66 746
2019 Procurement 35 65 330
2019 Real property 39 61 480
2019 Materiel management 37 63 235
2019 Information management 35 65 502
2019 Information technology 33 67 1081
2019 Internal audit 39 61 91
2019 Evaluation 28 72 196
2019 Data sciences 31 69 271
2019 Policy 32 68 1138
2019 Project management 31 69 1075
2019 Other services to the public 40 60 1290
2019 None of the above 37 63 2299
2018 Client contact centre 37 63 1213
2018 Health care practitioners 40 60 429
2018 Federal regulators 33 67 570
2018 Compliance, inspection and enforcement 37 63 2624
2018 Communications or public affairs 31 69 593
2018 Access to information and privacy 34 66 172
2018 Security 50 50 1119
2018 Science and technology 31 69 1161
2018 Library services 28 72 49
2018 Legal services 33 67 497
2018 Administration and operations 34 66 3440
2018 Human resources 32 68 923
2018 Financial management 34 66 784
2018 Procurement 37 63 337
2018 Real property 37 63 442
2018 Materiel management 34 66 220
2018 Information management 32 68 485
2018 Information technology 32 68 1000
2018 Internal audit 30 70 127
2018 Evaluation 28 72 191
2018 Data sciences 31 69 251
2018 Policy 33 67 1000
2018 Project management 33 67 930
2018 Other services to the public 37 63 1306
2018 None of the above 37 63 2334

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 2 98 1018
2020 Compliance, inspection and enforcement 1 99 2091
2020 Communications or public affairs 2 98 433
2020 Access to information and privacy 0 100 144
2020 Security 8 92 977
2020 Science and technology 2 98 955
2020 Library services 0 100 42
2020 Legal services 1 99 355
2020 Administration and operations 1 99 2900
2020 Human resources 1 99 862
2020 Financial management 1 99 587
2020 Real property 3 97 417
2020 Materiel management 3 97 174
2020 Information technology 1 99 871
2020 Internal audit 0 100 80
2020 Policy 1 99 987
2020 Project management 1 99 855
2020 Other services to the public 1 99 1036
2020 None of the above 2 98 1861
2019 Client contact centre 2 98 1195
2019 Health care practitioners 3 97 397
2019 Federal regulators 2 98 551
2019 Compliance, inspection and enforcement 2 98 2396
2019 Security 9 91 1101
2019 Science and technology 1 99 1138
2019 Library services 0 100 50
2019 Legal services 1 99 432
2019 Administration and operations 1 99 3676
2019 Human resources 1 99 1018
2019 Procurement 2 98 330
2019 Real property 2 98 480
2019 Information technology 1 99 1081
2019 Internal audit 0 100 91
2019 Policy 1 99 1138
2019 Project management 1 99 1075
2019 Other services to the public 1 99 1290
2019 None of the above 2 98 2299
2018 Client contact centre 1 99 1211
2018 Health care practitioners 2 98 429
2018 Compliance, inspection and enforcement 2 98 2624
2018 Security 9 91 1118
2018 Science and technology 1 99 1161
2018 Library services 0 100 49
2018 Legal services 1 99 497
2018 Administration and operations 1 99 3440
2018 Human resources 1 99 923
2018 Financial management 1 99 784
2018 Real property 3 97 442
2018 Materiel management 3 97 220
2018 Information technology 1 99 1000
2018 Policy 1 99 1000
2018 Project management 1 99 930
2018 Other services to the public 2 98 1297
2018 None of the above 2 98 2327

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 1018
2020 Health care practitioners 9 91 399
2020 Federal regulators 5 95 393
2020 Compliance, inspection and enforcement 7 93 2091
2020 Communications or public affairs 8 92 433
2020 Access to information and privacy 7 93 144
2020 Security 15 85 977
2020 Science and technology 4 96 955
2020 Legal services 9 91 355
2020 Administration and operations 7 93 2900
2020 Human resources 6 94 862
2020 Financial management 4 96 587
2020 Procurement 8 92 320
2020 Real property 5 95 417
2020 Materiel management 7 93 174
2020 Information management 4 96 363
2020 Information technology 6 94 871
2020 Evaluation 8 92 123
2020 Data sciences 8 92 193
2020 Policy 6 94 987
2020 Project management 6 94 855
2020 Other services to the public 9 91 1036
2020 None of the above 9 91 1861
2019 Client contact centre 9 91 1195
2019 Health care practitioners 11 89 397
2019 Federal regulators 6 94 551
2019 Compliance, inspection and enforcement 9 91 2396
2019 Communications or public affairs 13 87 581
2019 Access to information and privacy 9 91 177
2019 Security 18 82 1101
2019 Science and technology 6 94 1138
2019 Legal services 7 93 432
2019 Administration and operations 9 91 3676
2019 Human resources 8 92 1018
2019 Financial management 6 94 746
2019 Procurement 5 95 330
2019 Real property 8 92 480
2019 Materiel management 9 91 235
2019 Information management 8 92 502
2019 Information technology 6 94 1081
2019 Evaluation 8 92 196
2019 Data sciences 8 92 271
2019 Policy 10 90 1138
2019 Project management 9 91 1075
2019 Other services to the public 12 88 1290
2019 None of the above 9 91 2299
2018 Client contact centre 8 92 1213
2018 Health care practitioners 9 91 429
2018 Federal regulators 6 94 570
2018 Compliance, inspection and enforcement 10 90 2624
2018 Communications or public affairs 8 92 593
2018 Access to information and privacy 8 92 173
2018 Security 21 79 1118
2018 Science and technology 7 93 1161
2018 Legal services 8 92 497
2018 Administration and operations 9 91 3441
2018 Human resources 7 93 923
2018 Financial management 7 93 784
2018 Procurement 8 92 337
2018 Real property 7 93 442
2018 Materiel management 12 88 221
2018 Information management 9 91 485
2018 Information technology 8 92 1000
2018 Evaluation 7 93 191
2018 Data sciences 10 90 251
2018 Policy 10 90 1000
2018 Project management 9 91 930
2018 Other services to the public 11 89 1301
2018 None of the above 9 91 2331

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 13 87 1018
2020 Health care practitioners 18 82 399
2020 Federal regulators 15 85 393
2020 Compliance, inspection and enforcement 13 87 2091
2020 Communications or public affairs 9 91 433
2020 Access to information and privacy 7 93 144
2020 Security 24 76 977
2020 Science and technology 11 89 955
2020 Legal services 7 93 355
2020 Administration and operations 10 90 2900
2020 Human resources 11 89 862
2020 Financial management 11 89 587
2020 Procurement 10 90 320
2020 Real property 19 81 417
2020 Materiel management 15 85 174
2020 Information management 8 92 363
2020 Information technology 11 89 871
2020 Evaluation 9 91 123
2020 Data sciences 14 86 193
2020 Policy 11 89 987
2020 Project management 10 90 855
2020 Other services to the public 13 87 1036
2020 None of the above 14 86 1861
2019 Client contact centre 12 88 1195
2019 Health care practitioners 17 83 397
2019 Federal regulators 14 86 551
2019 Compliance, inspection and enforcement 13 87 2396
2019 Communications or public affairs 11 89 581
2019 Access to information and privacy 8 92 177
2019 Security 26 74 1101
2019 Science and technology 10 90 1138
2019 Library services 11 89 50
2019 Legal services 9 91 432
2019 Administration and operations 9 91 3676
2019 Human resources 9 91 1018
2019 Financial management 9 91 746
2019 Procurement 10 90 330
2019 Real property 14 86 480
2019 Materiel management 13 87 235
2019 Information management 10 90 502
2019 Information technology 11 89 1081
2019 Internal audit 10 90 91
2019 Evaluation 10 90 196
2019 Data sciences 11 89 271
2019 Policy 10 90 1138
2019 Project management 9 91 1075
2019 Other services to the public 12 88 1290
2019 None of the above 12 88 2299
2018 Client contact centre 13 87 1211
2018 Health care practitioners 13 87 429
2018 Federal regulators 11 89 570
2018 Compliance, inspection and enforcement 13 87 2624
2018 Communications or public affairs 7 93 593
2018 Access to information and privacy 14 86 173
2018 Security 25 75 1118
2018 Science and technology 11 89 1161
2018 Library services 9 91 49
2018 Legal services 10 90 497
2018 Administration and operations 10 90 3440
2018 Human resources 8 92 923
2018 Financial management 9 91 784
2018 Procurement 7 93 337
2018 Real property 14 86 442
2018 Materiel management 18 82 221
2018 Information management 9 91 485
2018 Information technology 10 90 1000
2018 Internal audit 15 85 127
2018 Evaluation 11 89 191
2018 Data sciences 11 89 250
2018 Policy 11 89 1000
2018 Project management 10 90 930
2018 Other services to the public 13 87 1299
2018 None of the above 14 86 2333

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 47 53 1018
2020 Health care practitioners 53 47 399
2020 Federal regulators 52 48 393
2020 Compliance, inspection and enforcement 54 46 2091
2020 Communications or public affairs 49 51 433
2020 Access to information and privacy 50 50 144
2020 Security 62 38 977
2020 Science and technology 49 51 955
2020 Library services 38 62 42
2020 Legal services 45 55 355
2020 Administration and operations 49 51 2900
2020 Human resources 48 52 862
2020 Financial management 51 49 587
2020 Procurement 51 49 320
2020 Real property 54 46 417
2020 Materiel management 41 59 174
2020 Information management 49 51 363
2020 Information technology 52 48 871
2020 Internal audit 44 56 80
2020 Evaluation 50 50 123
2020 Data sciences 49 51 193
2020 Policy 51 49 987
2020 Project management 48 52 855
2020 Other services to the public 50 50 1036
2020 None of the above 53 47 1861
2019 Client contact centre 45 55 1195
2019 Health care practitioners 45 55 397
2019 Federal regulators 52 48 551
2019 Compliance, inspection and enforcement 53 47 2396
2019 Communications or public affairs 44 56 581
2019 Access to information and privacy 40 60 177
2019 Security 59 41 1101
2019 Science and technology 44 56 1138
2019 Library services 58 42 50
2019 Legal services 47 53 432
2019 Administration and operations 47 53 3676
2019 Human resources 46 54 1018
2019 Financial management 48 52 746
2019 Procurement 52 48 330
2019 Real property 47 53 480
2019 Materiel management 49 51 235
2019 Information management 50 50 502
2019 Information technology 46 54 1081
2019 Internal audit 53 47 91
2019 Evaluation 44 56 196
2019 Data sciences 44 56 271
2019 Policy 48 52 1138
2019 Project management 47 53 1075
2019 Other services to the public 50 50 1290
2019 None of the above 50 50 2299
2018 Client contact centre 45 55 1212
2018 Health care practitioners 47 53 429
2018 Federal regulators 51 49 570
2018 Compliance, inspection and enforcement 53 47 2625
2018 Communications or public affairs 41 59 593
2018 Access to information and privacy 50 50 173
2018 Security 58 42 1118
2018 Science and technology 43 57 1161
2018 Library services 41 59 49
2018 Legal services 48 52 497
2018 Administration and operations 47 53 3441
2018 Human resources 44 56 923
2018 Financial management 46 54 784
2018 Procurement 44 56 337
2018 Real property 47 53 442
2018 Materiel management 44 56 221
2018 Information management 47 53 486
2018 Information technology 49 51 1000
2018 Internal audit 48 52 127
2018 Evaluation 37 63 191
2018 Data sciences 42 58 252
2018 Policy 47 53 1000
2018 Project management 46 54 930
2018 Other services to the public 48 52 1304
2018 None of the above 49 51 2334

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 25 75 1018
2020 Health care practitioners 32 68 399
2020 Federal regulators 22 78 393
2020 Compliance, inspection and enforcement 25 75 2091
2020 Communications or public affairs 19 81 433
2020 Access to information and privacy 17 83 144
2020 Security 36 64 977
2020 Science and technology 22 78 955
2020 Library services 16 84 42
2020 Legal services 21 79 355
2020 Administration and operations 23 77 2900
2020 Human resources 19 81 862
2020 Financial management 24 76 587
2020 Procurement 23 77 320
2020 Real property 29 71 417
2020 Materiel management 29 71 174
2020 Information management 20 80 363
2020 Information technology 23 77 871
2020 Internal audit 16 84 80
2020 Evaluation 16 84 123
2020 Data sciences 20 80 193
2020 Policy 21 79 987
2020 Project management 20 80 855
2020 Other services to the public 25 75 1036
2020 None of the above 26 74 1861
2019 Client contact centre 25 75 1195
2019 Health care practitioners 29 71 397
2019 Federal regulators 25 75 551
2019 Compliance, inspection and enforcement 25 75 2396
2019 Communications or public affairs 21 79 581
2019 Access to information and privacy 22 78 177
2019 Security 39 61 1101
2019 Science and technology 22 78 1138
2019 Library services 31 69 50
2019 Legal services 25 75 432
2019 Administration and operations 25 75 3676
2019 Human resources 20 80 1018
2019 Financial management 24 76 746
2019 Procurement 23 77 330
2019 Real property 26 74 480
2019 Materiel management 27 73 235
2019 Information management 28 72 502
2019 Information technology 23 77 1081
2019 Internal audit 21 79 91
2019 Evaluation 21 79 196
2019 Data sciences 25 75 271
2019 Policy 23 77 1138
2019 Project management 23 77 1075
2019 Other services to the public 29 71 1290
2019 None of the above 27 73 2299
2018 Client contact centre 26 74 1214
2018 Health care practitioners 28 72 429
2018 Federal regulators 26 74 570
2018 Compliance, inspection and enforcement 26 74 2624
2018 Communications or public affairs 25 75 593
2018 Access to information and privacy 22 78 172
2018 Security 41 59 1119
2018 Science and technology 25 75 1161
2018 Library services 21 79 49
2018 Legal services 25 75 497
2018 Administration and operations 26 74 3440
2018 Human resources 18 82 923
2018 Financial management 24 76 784
2018 Procurement 23 77 337
2018 Real property 29 71 442
2018 Materiel management 36 64 221
2018 Information management 22 78 485
2018 Information technology 24 76 1000
2018 Internal audit 21 79 127
2018 Evaluation 21 79 191
2018 Data sciences 25 75 251
2018 Policy 26 74 1000
2018 Project management 25 75 930
2018 Other services to the public 31 69 1306
2018 None of the above 27 73 2335

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 1018
2020 Health care practitioners 18 82 399
2020 Federal regulators 18 82 393
2020 Compliance, inspection and enforcement 15 85 2091
2020 Communications or public affairs 16 84 433
2020 Access to information and privacy 18 82 144
2020 Security 17 83 977
2020 Science and technology 13 87 955
2020 Library services 22 78 42
2020 Legal services 14 86 355
2020 Administration and operations 16 84 2900
2020 Human resources 14 86 862
2020 Financial management 14 86 587
2020 Procurement 15 85 320
2020 Real property 12 88 417
2020 Materiel management 15 85 174
2020 Information management 15 85 363
2020 Information technology 14 86 871
2020 Internal audit 13 87 80
2020 Evaluation 10 90 123
2020 Data sciences 15 85 193
2020 Policy 16 84 987
2020 Project management 13 87 855
2020 Other services to the public 17 83 1036
2020 None of the above 17 83 1861
2019 Client contact centre 17 83 1195
2019 Health care practitioners 19 81 397
2019 Federal regulators 16 84 551
2019 Compliance, inspection and enforcement 16 84 2396
2019 Communications or public affairs 16 84 581
2019 Access to information and privacy 18 82 177
2019 Security 19 81 1101
2019 Science and technology 14 86 1138
2019 Library services 15 85 50
2019 Legal services 14 86 432
2019 Administration and operations 15 85 3676
2019 Human resources 19 81 1018
2019 Financial management 17 83 746
2019 Procurement 17 83 330
2019 Real property 14 86 480
2019 Materiel management 13 87 235
2019 Information management 14 86 502
2019 Information technology 14 86 1081
2019 Internal audit 12 88 91
2019 Evaluation 14 86 196
2019 Data sciences 16 84 271
2019 Policy 14 86 1138
2019 Project management 12 88 1075
2019 Other services to the public 16 84 1290
2019 None of the above 16 84 2299
2018 Client contact centre 14 86 1212
2018 Health care practitioners 18 82 429
2018 Federal regulators 12 88 570
2018 Compliance, inspection and enforcement 14 86 2624
2018 Communications or public affairs 13 87 593
2018 Access to information and privacy 14 86 172
2018 Security 17 83 1118
2018 Science and technology 12 88 1161
2018 Library services 12 88 49
2018 Legal services 15 85 497
2018 Administration and operations 16 84 3440
2018 Human resources 13 87 923
2018 Financial management 14 86 784
2018 Procurement 15 85 337
2018 Real property 16 84 442
2018 Materiel management 14 86 220
2018 Information management 13 87 485
2018 Information technology 12 88 1000
2018 Internal audit 15 85 127
2018 Evaluation 14 86 191
2018 Data sciences 12 88 251
2018 Policy 13 87 1000
2018 Project management 14 86 930
2018 Other services to the public 16 84 1300
2018 None of the above 17 83 2330

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 50 50 1018
2020 Health care practitioners 55 45 399
2020 Federal regulators 51 49 393
2020 Compliance, inspection and enforcement 48 52 2092
2020 Communications or public affairs 59 41 433
2020 Access to information and privacy 62 38 144
2020 Security 44 56 977
2020 Science and technology 52 48 955
2020 Library services 58 42 42
2020 Legal services 53 47 355
2020 Administration and operations 53 47 2900
2020 Human resources 56 44 862
2020 Financial management 60 40 587
2020 Procurement 57 43 320
2020 Real property 59 41 417
2020 Materiel management 52 48 174
2020 Information management 52 48 363
2020 Information technology 52 48 871
2020 Internal audit 41 59 80
2020 Evaluation 50 50 123
2020 Data sciences 59 41 193
2020 Policy 53 47 987
2020 Project management 55 45 855
2020 Other services to the public 52 48 1036
2020 None of the above 48 52 1861
2019 Client contact centre 53 47 1190
2019 Health care practitioners 58 42 395
2019 Federal regulators 52 48 547
2019 Compliance, inspection and enforcement 47 53 2392
2019 Communications or public affairs 59 41 580
2019 Access to information and privacy 56 44 177
2019 Security 43 57 1095
2019 Science and technology 53 47 1135
2019 Library services 51 49 50
2019 Legal services 48 52 430
2019 Administration and operations 54 46 3661
2019 Human resources 54 46 1013
2019 Financial management 55 45 745
2019 Procurement 57 43 327
2019 Real property 56 44 478
2019 Materiel management 56 44 235
2019 Information management 55 45 502
2019 Information technology 53 47 1077
2019 Internal audit 45 55 90
2019 Evaluation 49 51 196
2019 Data sciences 57 43 268
2019 Policy 55 45 1135
2019 Project management 54 46 1071
2019 Other services to the public 54 46 1285
2019 None of the above 49 51 2299
2018 Client contact centre 53 47 1214
2018 Health care practitioners 57 43 430
2018 Federal regulators 50 50 569
2018 Compliance, inspection and enforcement 47 53 2625
2018 Communications or public affairs 59 41 589
2018 Access to information and privacy 53 47 173
2018 Security 41 59 1120
2018 Science and technology 55 45 1162
2018 Library services 46 54 49
2018 Legal services 46 54 497
2018 Administration and operations 53 47 3445
2018 Human resources 55 45 924
2018 Financial management 59 41 783
2018 Procurement 56 44 338
2018 Real property 51 49 440
2018 Materiel management 53 47 220
2018 Information management 55 45 486
2018 Information technology 54 46 1000
2018 Internal audit 42 58 128
2018 Evaluation 54 46 190
2018 Data sciences 55 45 254
2018 Policy 56 44 1001
2018 Project management 55 45 930
2018 Other services to the public 49 51 1306
2018 None of the above 49 51 2338

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 24 76 1018
2020 Health care practitioners 31 69 399
2020 Federal regulators 26 74 393
2020 Compliance, inspection and enforcement 27 73 2092
2020 Communications or public affairs 27 73 433
2020 Access to information and privacy 27 73 144
2020 Security 29 71 977
2020 Science and technology 28 72 955
2020 Library services 33 67 42
2020 Legal services 21 79 355
2020 Administration and operations 26 74 2900
2020 Human resources 30 70 862
2020 Financial management 31 69 587
2020 Procurement 32 68 320
2020 Real property 28 72 417
2020 Materiel management 23 77 174
2020 Information management 26 74 363
2020 Information technology 25 75 871
2020 Internal audit 26 74 80
2020 Evaluation 29 71 123
2020 Data sciences 27 73 193
2020 Policy 28 72 987
2020 Project management 31 69 855
2020 Other services to the public 27 73 1036
2020 None of the above 25 75 1861
2019 Client contact centre 24 76 1190
2019 Health care practitioners 32 68 395
2019 Federal regulators 26 74 547
2019 Compliance, inspection and enforcement 28 72 2392
2019 Communications or public affairs 27 73 580
2019 Access to information and privacy 25 75 177
2019 Security 30 70 1095
2019 Science and technology 27 73 1135
2019 Library services 20 80 50
2019 Legal services 22 78 430
2019 Administration and operations 28 72 3661
2019 Human resources 29 71 1013
2019 Financial management 28 72 745
2019 Procurement 28 72 327
2019 Real property 29 71 478
2019 Materiel management 26 74 235
2019 Information management 26 74 502
2019 Information technology 29 71 1077
2019 Internal audit 29 71 90
2019 Evaluation 25 75 196
2019 Data sciences 23 77 268
2019 Policy 31 69 1135
2019 Project management 25 75 1071
2019 Other services to the public 27 73 1285
2019 None of the above 25 75 2299
2018 Client contact centre 26 74 1212
2018 Health care practitioners 32 68 430
2018 Federal regulators 28 72 569
2018 Compliance, inspection and enforcement 27 73 2625
2018 Communications or public affairs 26 74 589
2018 Access to information and privacy 20 80 173
2018 Security 30 70 1121
2018 Science and technology 28 72 1162
2018 Library services 24 76 49
2018 Legal services 22 78 497
2018 Administration and operations 28 72 3446
2018 Human resources 27 73 924
2018 Financial management 27 73 783
2018 Procurement 26 74 338
2018 Real property 27 73 440
2018 Materiel management 24 76 219
2018 Information management 23 77 486
2018 Information technology 27 73 1000
2018 Internal audit 27 73 128
2018 Evaluation 28 72 190
2018 Data sciences 25 75 250
2018 Policy 26 74 1001
2018 Project management 31 69 930
2018 Other services to the public 27 73 1302
2018 None of the above 25 75 2332

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 1018
2020 Health care practitioners 7 93 399
2020 Federal regulators 14 86 393
2020 Compliance, inspection and enforcement 6 94 2092
2020 Communications or public affairs 12 88 433
2020 Access to information and privacy 5 95 144
2020 Security 9 91 977
2020 Science and technology 9 91 955
2020 Legal services 5 95 355
2020 Administration and operations 9 91 2900
2020 Human resources 8 92 862
2020 Financial management 11 89 587
2020 Procurement 9 91 320
2020 Real property 14 86 417
2020 Materiel management 9 91 174
2020 Information management 10 90 363
2020 Information technology 10 90 871
2020 Evaluation 6 94 123
2020 Data sciences 11 89 193
2020 Policy 13 87 987
2020 Project management 10 90 855
2020 Other services to the public 8 92 1036
2020 None of the above 9 91 1861
2019 Client contact centre 7 93 1190
2019 Health care practitioners 7 93 395
2019 Federal regulators 10 90 547
2019 Compliance, inspection and enforcement 6 94 2392
2019 Communications or public affairs 10 90 580
2019 Access to information and privacy 7 93 177
2019 Security 10 90 1095
2019 Science and technology 9 91 1135
2019 Legal services 6 94 430
2019 Administration and operations 8 92 3661
2019 Human resources 10 90 1013
2019 Financial management 9 91 745
2019 Procurement 9 91 327
2019 Real property 13 87 478
2019 Materiel management 8 92 235
2019 Information management 10 90 502
2019 Information technology 10 90 1077
2019 Evaluation 8 92 196
2019 Data sciences 8 92 268
2019 Policy 12 88 1135
2019 Project management 11 89 1071
2019 Other services to the public 8 92 1285
2019 None of the above 7 93 2299
2018 Client contact centre 6 94 1211
2018 Health care practitioners 8 92 430
2018 Federal regulators 9 91 569
2018 Compliance, inspection and enforcement 6 94 2625
2018 Communications or public affairs 11 89 589
2018 Access to information and privacy 6 94 172
2018 Security 7 93 1120
2018 Science and technology 10 90 1162
2018 Legal services 6 94 497
2018 Administration and operations 8 92 3445
2018 Human resources 6 94 924
2018 Financial management 10 90 783
2018 Procurement 9 91 338
2018 Real property 10 90 440
2018 Materiel management 9 91 220
2018 Information management 9 91 487
2018 Information technology 9 91 1000
2018 Evaluation 8 92 190
2018 Data sciences 9 91 250
2018 Policy 11 89 1001
2018 Project management 10 90 930
2018 Other services to the public 7 93 1297
2018 None of the above 8 92 2328

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 23 77 1018
2020 Health care practitioners 28 72 399
2020 Federal regulators 21 79 393
2020 Compliance, inspection and enforcement 26 74 2092
2020 Communications or public affairs 16 84 433
2020 Access to information and privacy 20 80 144
2020 Security 29 71 977
2020 Science and technology 19 81 955
2020 Library services 18 82 42
2020 Legal services 12 88 355
2020 Administration and operations 19 81 2900
2020 Human resources 10 90 862
2020 Financial management 22 78 587
2020 Procurement 19 81 320
2020 Real property 24 76 417
2020 Materiel management 20 80 174
2020 Information management 20 80 363
2020 Information technology 16 84 871
2020 Internal audit 12 88 80
2020 Evaluation 13 87 123
2020 Data sciences 13 87 193
2020 Policy 16 84 987
2020 Project management 15 85 855
2020 Other services to the public 19 81 1036
2020 None of the above 21 79 1861
2019 Client contact centre 23 77 1190
2019 Health care practitioners 26 74 395
2019 Federal regulators 20 80 547
2019 Compliance, inspection and enforcement 28 72 2392
2019 Communications or public affairs 14 86 580
2019 Access to information and privacy 13 87 177
2019 Security 30 70 1095
2019 Science and technology 19 81 1135
2019 Library services 12 88 50
2019 Legal services 14 86 430
2019 Administration and operations 18 82 3661
2019 Human resources 11 89 1013
2019 Financial management 18 82 745
2019 Procurement 19 81 327
2019 Real property 22 78 478
2019 Materiel management 19 81 235
2019 Information management 21 79 502
2019 Information technology 15 85 1077
2019 Internal audit 21 79 90
2019 Evaluation 17 83 196
2019 Data sciences 12 88 268
2019 Policy 14 86 1135
2019 Project management 16 84 1071
2019 Other services to the public 23 77 1285
2019 None of the above 23 77 2299
2018 Client contact centre 24 76 1211
2018 Health care practitioners 23 77 430
2018 Federal regulators 21 79 569
2018 Compliance, inspection and enforcement 25 75 2625
2018 Communications or public affairs 13 87 589
2018 Access to information and privacy 20 80 172
2018 Security 28 72 1120
2018 Science and technology 19 81 1162
2018 Library services 23 77 49
2018 Legal services 12 88 497
2018 Administration and operations 19 81 3446
2018 Human resources 9 91 924
2018 Financial management 19 81 783
2018 Procurement 17 83 338
2018 Real property 26 74 440
2018 Materiel management 20 80 219
2018 Information management 24 76 487
2018 Information technology 17 83 1000
2018 Internal audit 11 89 128
2018 Evaluation 16 84 190
2018 Data sciences 15 85 250
2018 Policy 13 87 1001
2018 Project management 15 85 930
2018 Other services to the public 20 80 1301
2018 None of the above 22 78 2334

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 10 90 1018
2020 Health care practitioners 14 86 399
2020 Federal regulators 11 89 393
2020 Compliance, inspection and enforcement 9 91 2092
2020 Communications or public affairs 11 89 433
2020 Access to information and privacy 6 94 144
2020 Security 15 85 977
2020 Science and technology 11 89 955
2020 Legal services 7 93 355
2020 Administration and operations 11 89 2900
2020 Human resources 10 90 862
2020 Financial management 12 88 587
2020 Procurement 11 89 320
2020 Real property 11 89 417
2020 Materiel management 5 95 174
2020 Information management 12 88 363
2020 Information technology 10 90 871
2020 Evaluation 10 90 123
2020 Data sciences 13 87 193
2020 Policy 12 88 987
2020 Project management 10 90 855
2020 Other services to the public 11 89 1036
2020 None of the above 9 91 1861
2019 Client contact centre 10 90 1190
2019 Health care practitioners 15 85 395
2019 Federal regulators 12 88 547
2019 Compliance, inspection and enforcement 9 91 2392
2019 Communications or public affairs 7 93 580
2019 Access to information and privacy 11 89 177
2019 Security 14 86 1095
2019 Science and technology 10 90 1135
2019 Library services 10 90 50
2019 Legal services 9 91 430
2019 Administration and operations 10 90 3661
2019 Human resources 10 90 1013
2019 Financial management 9 91 745
2019 Procurement 9 91 327
2019 Real property 13 87 478
2019 Materiel management 13 87 235
2019 Information management 12 88 502
2019 Information technology 10 90 1077
2019 Internal audit 13 87 90
2019 Evaluation 7 93 196
2019 Data sciences 11 89 268
2019 Policy 10 90 1135
2019 Project management 10 90 1071
2019 Other services to the public 10 90 1285
2019 None of the above 9 91 2299
2018 Client contact centre 10 90 1211
2018 Health care practitioners 13 87 430
2018 Federal regulators 9 91 569
2018 Compliance, inspection and enforcement 10 90 2625
2018 Communications or public affairs 8 92 589
2018 Access to information and privacy 7 93 172
2018 Security 14 86 1120
2018 Science and technology 11 89 1162
2018 Library services 10 90 49
2018 Legal services 5 95 497
2018 Administration and operations 10 90 3445
2018 Human resources 7 93 924
2018 Financial management 7 93 783
2018 Procurement 11 89 338
2018 Real property 10 90 440
2018 Materiel management 10 90 219
2018 Information management 12 88 487
2018 Information technology 9 91 1000
2018 Internal audit 11 89 128
2018 Evaluation 10 90 190
2018 Data sciences 10 90 251
2018 Policy 9 91 1001
2018 Project management 9 91 930
2018 Other services to the public 8 92 1298
2018 None of the above 9 91 2328

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 1018
2020 Health care practitioners 11 89 399
2020 Federal regulators 9 91 393
2020 Compliance, inspection and enforcement 9 91 2092
2020 Communications or public affairs 6 94 433
2020 Access to information and privacy 4 96 144
2020 Security 12 88 977
2020 Science and technology 5 95 955
2020 Legal services 4 96 355
2020 Administration and operations 6 94 2900
2020 Human resources 6 94 862
2020 Financial management 7 93 587
2020 Procurement 6 94 320
2020 Real property 9 91 417
2020 Materiel management 10 90 174
2020 Information management 5 95 363
2020 Information technology 6 94 871
2020 Evaluation 6 94 123
2020 Data sciences 8 92 193
2020 Policy 6 94 987
2020 Project management 6 94 855
2020 Other services to the public 8 92 1036
2020 None of the above 9 91 1861
2019 Client contact centre 7 93 1190
2019 Health care practitioners 9 91 395
2019 Federal regulators 9 91 547
2019 Compliance, inspection and enforcement 10 90 2392
2019 Communications or public affairs 3 97 580
2019 Access to information and privacy 7 93 177
2019 Security 14 86 1095
2019 Science and technology 6 94 1135
2019 Legal services 4 96 430
2019 Administration and operations 6 94 3661
2019 Human resources 5 95 1013
2019 Financial management 5 95 745
2019 Procurement 5 95 327
2019 Real property 10 90 478
2019 Materiel management 8 92 235
2019 Information management 5 95 502
2019 Information technology 5 95 1077
2019 Evaluation 6 94 196
2019 Data sciences 3 97 268
2019 Policy 4 96 1135
2019 Project management 6 94 1071
2019 Other services to the public 8 92 1285
2019 None of the above 8 92 2299
2018 Client contact centre 6 94 1211
2018 Health care practitioners 8 92 430
2018 Federal regulators 7 93 569
2018 Compliance, inspection and enforcement 11 89 2625
2018 Communications or public affairs 3 97 589
2018 Access to information and privacy 5 95 172
2018 Security 10 90 1120
2018 Science and technology 6 94 1162
2018 Legal services 4 96 497
2018 Administration and operations 6 94 3445
2018 Human resources 5 95 924
2018 Financial management 5 95 783
2018 Procurement 7 93 338
2018 Real property 8 92 440
2018 Materiel management 11 89 220
2018 Information management 8 92 487
2018 Information technology 5 95 1000
2018 Evaluation 5 95 190
2018 Data sciences 5 95 250
2018 Policy 4 96 1001
2018 Project management 6 94 930
2018 Other services to the public 7 93 1300
2018 None of the above 7 93 2329

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 1018
2020 Health care practitioners 13 87 399
2020 Federal regulators 16 84 393
2020 Compliance, inspection and enforcement 13 87 2092
2020 Communications or public affairs 10 90 433
2020 Access to information and privacy 14 86 144
2020 Security 18 82 977
2020 Science and technology 12 88 955
2020 Legal services 9 91 355
2020 Administration and operations 14 86 2900
2020 Human resources 14 86 862
2020 Financial management 11 89 587
2020 Procurement 14 86 320
2020 Real property 12 88 417
2020 Materiel management 12 88 174
2020 Information management 11 89 363
2020 Information technology 12 88 871
2020 Evaluation 11 89 123
2020 Data sciences 10 90 193
2020 Policy 12 88 987
2020 Project management 13 87 855
2020 Other services to the public 12 88 1036
2020 None of the above 13 87 1861
2019 Client contact centre 14 86 1190
2019 Health care practitioners 17 83 395
2019 Federal regulators 15 85 547
2019 Compliance, inspection and enforcement 14 86 2392
2019 Communications or public affairs 16 84 580
2019 Access to information and privacy 9 91 177
2019 Security 22 78 1095
2019 Science and technology 12 88 1135
2019 Library services 14 86 50
2019 Legal services 10 90 430
2019 Administration and operations 15 85 3661
2019 Human resources 12 88 1013
2019 Financial management 11 89 745
2019 Procurement 14 86 327
2019 Real property 12 88 478
2019 Materiel management 20 80 235
2019 Information management 10 90 502
2019 Information technology 14 86 1077
2019 Internal audit 9 91 90
2019 Evaluation 13 87 196
2019 Data sciences 16 84 268
2019 Policy 12 88 1135
2019 Project management 14 86 1071
2019 Other services to the public 16 84 1285
2019 None of the above 12 88 2299
2018 Client contact centre 16 84 1212
2018 Health care practitioners 14 86 430
2018 Federal regulators 13 87 569
2018 Compliance, inspection and enforcement 13 87 2625
2018 Communications or public affairs 14 86 589
2018 Access to information and privacy 18 82 173
2018 Security 20 80 1120
2018 Science and technology 13 87 1162
2018 Library services 15 85 49
2018 Legal services 13 87 497
2018 Administration and operations 14 86 3445
2018 Human resources 10 90 924
2018 Financial management 13 87 783
2018 Procurement 18 82 338
2018 Real property 15 85 440
2018 Materiel management 10 90 219
2018 Information management 13 87 486
2018 Information technology 13 87 1000
2018 Internal audit 12 88 128
2018 Evaluation 17 83 190
2018 Data sciences 16 84 250
2018 Policy 13 87 1001
2018 Project management 15 85 930
2018 Other services to the public 16 84 1300
2018 None of the above 13 87 2328

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 10 90 1018
2020 Health care practitioners 13 87 399
2020 Federal regulators 10 90 393
2020 Compliance, inspection and enforcement 10 90 2092
2020 Communications or public affairs 10 90 433
2020 Access to information and privacy 14 86 144
2020 Security 12 88 977
2020 Science and technology 10 90 955
2020 Library services 20 80 42
2020 Legal services 11 89 355
2020 Administration and operations 11 89 2900
2020 Human resources 12 88 862
2020 Financial management 11 89 587
2020 Procurement 12 88 320
2020 Real property 10 90 417
2020 Materiel management 6 94 174
2020 Information management 10 90 363
2020 Information technology 12 88 871
2020 Internal audit 6 94 80
2020 Evaluation 6 94 123
2020 Data sciences 10 90 193
2020 Policy 14 86 987
2020 Project management 13 87 855
2020 Other services to the public 12 88 1036
2020 None of the above 11 89 1861
2019 Client contact centre 11 89 1190
2019 Health care practitioners 11 89 395
2019 Federal regulators 11 89 547
2019 Compliance, inspection and enforcement 11 89 2392
2019 Communications or public affairs 11 89 580
2019 Access to information and privacy 13 87 177
2019 Security 16 84 1095
2019 Science and technology 10 90 1135
2019 Library services 23 77 50
2019 Legal services 14 86 430
2019 Administration and operations 11 89 3661
2019 Human resources 14 86 1013
2019 Financial management 11 89 745
2019 Procurement 13 87 327
2019 Real property 11 89 478
2019 Materiel management 14 86 235
2019 Information management 11 89 502
2019 Information technology 11 89 1077
2019 Internal audit 14 86 90
2019 Evaluation 10 90 196
2019 Data sciences 13 87 268
2019 Policy 15 85 1135
2019 Project management 10 90 1071
2019 Other services to the public 12 88 1285
2019 None of the above 11 89 2299
2018 Client contact centre 10 90 1211
2018 Health care practitioners 11 89 430
2018 Federal regulators 10 90 569
2018 Compliance, inspection and enforcement 11 89 2625
2018 Communications or public affairs 10 90 589
2018 Access to information and privacy 13 87 173
2018 Security 14 86 1120
2018 Science and technology 9 91 1162
2018 Library services 10 90 49
2018 Legal services 9 91 497
2018 Administration and operations 12 88 3445
2018 Human resources 12 88 924
2018 Financial management 10 90 783
2018 Procurement 7 93 338
2018 Real property 14 86 440
2018 Materiel management 13 87 219
2018 Information management 11 89 486
2018 Information technology 11 89 1000
2018 Internal audit 18 82 128
2018 Evaluation 8 92 190
2018 Data sciences 11 89 249
2018 Policy 12 88 1001
2018 Project management 12 88 930
2018 Other services to the public 12 88 1297
2018 None of the above 11 89 2330

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 27 73 1018
2020 Health care practitioners 22 78 399
2020 Federal regulators 26 74 393
2020 Compliance, inspection and enforcement 28 72 2092
2020 Communications or public affairs 25 75 433
2020 Access to information and privacy 17 83 144
2020 Security 30 70 977
2020 Science and technology 31 69 955
2020 Library services 23 77 42
2020 Legal services 33 67 355
2020 Administration and operations 25 75 2900
2020 Human resources 22 78 862
2020 Financial management 21 79 587
2020 Procurement 21 79 320
2020 Real property 20 80 417
2020 Materiel management 27 73 174
2020 Information management 28 72 363
2020 Information technology 26 74 871
2020 Internal audit 36 64 80
2020 Evaluation 26 74 123
2020 Data sciences 25 75 193
2020 Policy 26 74 987
2020 Project management 25 75 855
2020 Other services to the public 28 72 1036
2020 None of the above 29 71 1861
2019 Client contact centre 24 76 1190
2019 Health care practitioners 24 76 395
2019 Federal regulators 27 73 547
2019 Compliance, inspection and enforcement 27 73 2392
2019 Communications or public affairs 24 76 580
2019 Access to information and privacy 22 78 177
2019 Security 26 74 1095
2019 Science and technology 28 72 1135
2019 Library services 27 73 50
2019 Legal services 32 68 430
2019 Administration and operations 25 75 3661
2019 Human resources 26 74 1013
2019 Financial management 26 74 745
2019 Procurement 28 72 327
2019 Real property 23 77 478
2019 Materiel management 21 79 235
2019 Information management 26 74 502
2019 Information technology 26 74 1077
2019 Internal audit 34 66 90
2019 Evaluation 31 69 196
2019 Data sciences 28 72 268
2019 Policy 25 75 1135
2019 Project management 26 74 1071
2019 Other services to the public 25 75 1285
2019 None of the above 29 71 2299
2018 Client contact centre 25 75 1214
2018 Health care practitioners 22 78 430
2018 Federal regulators 28 72 569
2018 Compliance, inspection and enforcement 27 73 2626
2018 Communications or public affairs 23 77 589
2018 Access to information and privacy 23 77 172
2018 Security 28 72 1120
2018 Science and technology 26 74 1162
2018 Library services 35 65 49
2018 Legal services 34 66 497
2018 Administration and operations 25 75 3446
2018 Human resources 26 74 924
2018 Financial management 23 77 783
2018 Procurement 25 75 338
2018 Real property 26 74 440
2018 Materiel management 22 78 219
2018 Information management 25 75 487
2018 Information technology 26 74 1000
2018 Internal audit 31 69 128
2018 Evaluation 24 76 190
2018 Data sciences 29 71 250
2018 Policy 25 75 1001
2018 Project management 24 76 930
2018 Other services to the public 29 71 1303
2018 None of the above 29 71 2336

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 942
2020 Health care practitioners 12 88 356
2020 Federal regulators 8 92 357
2020 Compliance, inspection and enforcement 9 91 1905
2020 Communications or public affairs 12 88 410
2020 Access to information and privacy 21 79 138
2020 Security 8 92 863
2020 Science and technology 10 90 909
2020 Legal services 11 89 343
2020 Administration and operations 11 89 2713
2020 Human resources 11 89 814
2020 Financial management 9 91 547
2020 Procurement 12 88 300
2020 Real property 9 91 384
2020 Materiel management 15 85 159
2020 Information management 15 85 343
2020 Information technology 13 87 816
2020 Evaluation 8 92 116
2020 Data sciences 11 89 177
2020 Policy 8 92 926
2020 Project management 10 90 803
2020 Other services to the public 12 88 960
2020 None of the above 10 90 1719
2019 Client contact centre 16 84 1113
2019 Health care practitioners 8 92 358
2019 Federal regulators 7 93 502
2019 Compliance, inspection and enforcement 11 89 2153
2019 Communications or public affairs 12 88 561
2019 Access to information and privacy 11 89 165
2019 Security 12 88 962
2019 Science and technology 9 91 1068
2019 Legal services 7 93 415
2019 Administration and operations 11 89 3449
2019 Human resources 11 89 958
2019 Financial management 10 90 706
2019 Procurement 11 89 310
2019 Real property 11 89 431
2019 Materiel management 12 88 217
2019 Information management 12 88 472
2019 Information technology 11 89 1024
2019 Evaluation 10 90 184
2019 Data sciences 11 89 257
2019 Policy 10 90 1092
2019 Project management 9 91 1011
2019 Other services to the public 13 87 1174
2019 None of the above 10 90 2122
2018 Client contact centre 15 85 1141
2018 Health care practitioners 12 88 393
2018 Federal regulators 8 92 530
2018 Compliance, inspection and enforcement 10 90 2351
2018 Communications or public affairs 12 88 572
2018 Access to information and privacy 14 86 164
2018 Security 12 88 1014
2018 Science and technology 10 90 1097
2018 Legal services 12 88 480
2018 Administration and operations 11 89 3236
2018 Human resources 12 88 882
2018 Financial management 10 90 741
2018 Procurement 14 86 317
2018 Real property 12 88 408
2018 Materiel management 15 85 193
2018 Information management 9 91 449
2018 Information technology 9 91 949
2018 Evaluation 11 89 182
2018 Data sciences 15 85 241
2018 Policy 7 93 963
2018 Project management 11 89 880
2018 Other services to the public 11 89 1207
2018 None of the above 10 90 2174

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 17 83 942
2020 Health care practitioners 15 85 356
2020 Federal regulators 17 83 357
2020 Compliance, inspection and enforcement 16 84 1905
2020 Communications or public affairs 24 76 410
2020 Access to information and privacy 18 82 138
2020 Security 15 85 863
2020 Science and technology 25 75 909
2020 Legal services 19 81 343
2020 Administration and operations 18 82 2713
2020 Human resources 19 81 814
2020 Financial management 19 81 547
2020 Procurement 17 83 300
2020 Real property 14 86 384
2020 Materiel management 14 86 159
2020 Information management 20 80 343
2020 Information technology 15 85 816
2020 Evaluation 20 80 116
2020 Data sciences 29 71 177
2020 Policy 24 76 926
2020 Project management 20 80 803
2020 Other services to the public 21 79 960
2020 None of the above 16 84 1719
2019 Client contact centre 20 80 1113
2019 Health care practitioners 17 83 358
2019 Federal regulators 19 81 502
2019 Compliance, inspection and enforcement 18 82 2153
2019 Communications or public affairs 25 75 561
2019 Access to information and privacy 26 74 165
2019 Security 14 86 962
2019 Science and technology 25 75 1068
2019 Legal services 20 80 415
2019 Administration and operations 22 78 3449
2019 Human resources 21 79 958
2019 Financial management 20 80 706
2019 Procurement 21 79 310
2019 Real property 19 81 431
2019 Materiel management 17 83 217
2019 Information management 19 81 472
2019 Information technology 20 80 1024
2019 Evaluation 17 83 184
2019 Data sciences 24 76 257
2019 Policy 21 79 1092
2019 Project management 21 79 1011
2019 Other services to the public 23 77 1174
2019 None of the above 19 81 2122
2018 Client contact centre 18 82 1139
2018 Health care practitioners 21 79 393
2018 Federal regulators 16 84 530
2018 Compliance, inspection and enforcement 19 81 2351
2018 Communications or public affairs 27 73 572
2018 Access to information and privacy 22 78 163
2018 Security 13 87 1014
2018 Science and technology 22 78 1097
2018 Library services 27 73 48
2018 Legal services 20 80 480
2018 Administration and operations 19 81 3237
2018 Human resources 17 83 882
2018 Financial management 18 82 741
2018 Procurement 18 82 317
2018 Real property 17 83 408
2018 Materiel management 14 86 193
2018 Information management 20 80 449
2018 Information technology 19 81 949
2018 Internal audit 22 78 124
2018 Evaluation 24 76 182
2018 Data sciences 29 71 239
2018 Policy 22 78 963
2018 Project management 19 81 880
2018 Other services to the public 20 80 1208
2018 None of the above 17 83 2173

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 12 88 942
2020 Health care practitioners 10 90 356
2020 Federal regulators 9 91 357
2020 Compliance, inspection and enforcement 8 92 1905
2020 Communications or public affairs 9 91 410
2020 Access to information and privacy 13 87 138
2020 Security 9 91 863
2020 Science and technology 9 91 909
2020 Legal services 8 92 343
2020 Administration and operations 8 92 2713
2020 Human resources 7 93 814
2020 Financial management 8 92 547
2020 Procurement 12 88 300
2020 Real property 6 94 384
2020 Materiel management 13 87 159
2020 Information management 10 90 343
2020 Information technology 9 91 816
2020 Evaluation 6 94 116
2020 Data sciences 12 88 177
2020 Policy 8 92 926
2020 Project management 9 91 803
2020 Other services to the public 10 90 960
2020 None of the above 8 92 1719
2019 Client contact centre 12 88 1113
2019 Health care practitioners 9 91 358
2019 Federal regulators 8 92 502
2019 Compliance, inspection and enforcement 10 90 2153
2019 Communications or public affairs 10 90 561
2019 Access to information and privacy 12 88 165
2019 Security 10 90 962
2019 Science and technology 9 91 1068
2019 Legal services 7 93 415
2019 Administration and operations 11 89 3449
2019 Human resources 9 91 958
2019 Financial management 8 92 706
2019 Procurement 6 94 310
2019 Real property 11 89 431
2019 Materiel management 9 91 217
2019 Information management 11 89 472
2019 Information technology 11 89 1024
2019 Evaluation 7 93 184
2019 Data sciences 12 88 257
2019 Policy 7 93 1092
2019 Project management 8 92 1011
2019 Other services to the public 12 88 1174
2019 None of the above 9 91 2122
2018 Client contact centre 12 88 1139
2018 Health care practitioners 9 91 393
2018 Federal regulators 6 94 530
2018 Compliance, inspection and enforcement 8 92 2351
2018 Communications or public affairs 9 91 572
2018 Access to information and privacy 11 89 163
2018 Security 10 90 1014
2018 Science and technology 11 89 1097
2018 Library services 14 86 48
2018 Legal services 9 91 480
2018 Administration and operations 10 90 3236
2018 Human resources 9 91 882
2018 Financial management 11 89 741
2018 Procurement 12 88 317
2018 Real property 12 88 408
2018 Materiel management 13 87 193
2018 Information management 8 92 449
2018 Information technology 9 91 949
2018 Internal audit 10 90 124
2018 Evaluation 12 88 182
2018 Data sciences 13 87 239
2018 Policy 7 93 963
2018 Project management 9 91 880
2018 Other services to the public 10 90 1205
2018 None of the above 8 92 2172

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 942
2020 Health care practitioners 4 96 356
2020 Federal regulators 7 93 357
2020 Compliance, inspection and enforcement 6 94 1905
2020 Communications or public affairs 8 92 410
2020 Access to information and privacy 7 93 138
2020 Security 6 94 863
2020 Science and technology 7 93 909
2020 Legal services 7 93 343
2020 Administration and operations 8 92 2713
2020 Human resources 7 93 814
2020 Financial management 7 93 547
2020 Procurement 11 89 300
2020 Real property 7 93 384
2020 Materiel management 10 90 159
2020 Information management 5 95 343
2020 Information technology 7 93 816
2020 Evaluation 4 96 116
2020 Data sciences 7 93 177
2020 Policy 8 92 926
2020 Project management 7 93 803
2020 Other services to the public 7 93 960
2020 None of the above 7 93 1719
2019 Client contact centre 8 92 1113
2019 Health care practitioners 6 94 358
2019 Federal regulators 7 93 502
2019 Compliance, inspection and enforcement 6 94 2153
2019 Communications or public affairs 7 93 561
2019 Access to information and privacy 10 90 165
2019 Security 5 95 962
2019 Science and technology 7 93 1068
2019 Legal services 5 95 415
2019 Administration and operations 8 92 3449
2019 Human resources 7 93 958
2019 Financial management 6 94 706
2019 Procurement 6 94 310
2019 Real property 6 94 431
2019 Materiel management 8 92 217
2019 Information management 7 93 472
2019 Information technology 7 93 1024
2019 Evaluation 9 91 184
2019 Data sciences 3 97 257
2019 Policy 7 93 1092
2019 Project management 7 93 1011
2019 Other services to the public 7 93 1174
2019 None of the above 6 94 2122
2018 Client contact centre 7 93 1139
2018 Health care practitioners 5 95 393
2018 Federal regulators 7 93 530
2018 Compliance, inspection and enforcement 7 93 2351
2018 Communications or public affairs 7 93 572
2018 Access to information and privacy 8 92 164
2018 Security 6 94 1014
2018 Science and technology 7 93 1097
2018 Legal services 7 93 480
2018 Administration and operations 9 91 3236
2018 Human resources 9 91 882
2018 Financial management 9 91 741
2018 Procurement 6 94 317
2018 Real property 5 95 408
2018 Materiel management 12 88 193
2018 Information management 6 94 449
2018 Information technology 7 93 949
2018 Evaluation 10 90 182
2018 Data sciences 5 95 238
2018 Policy 6 94 963
2018 Project management 7 93 880
2018 Other services to the public 8 92 1205
2018 None of the above 7 93 2170

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 11 89 942
2020 Health care practitioners 10 90 356
2020 Federal regulators 10 90 357
2020 Compliance, inspection and enforcement 7 93 1905
2020 Communications or public affairs 15 85 410
2020 Access to information and privacy 18 82 138
2020 Security 7 93 863
2020 Science and technology 11 89 909
2020 Legal services 12 88 343
2020 Administration and operations 11 89 2713
2020 Human resources 13 87 814
2020 Financial management 12 88 547
2020 Procurement 13 87 300
2020 Real property 14 86 384
2020 Materiel management 16 84 159
2020 Information management 15 85 343
2020 Information technology 12 88 816
2020 Evaluation 7 93 116
2020 Data sciences 11 89 177
2020 Policy 10 90 926
2020 Project management 11 89 803
2020 Other services to the public 10 90 960
2020 None of the above 9 91 1719
2019 Client contact centre 12 88 1113
2019 Health care practitioners 9 91 358
2019 Federal regulators 11 89 502
2019 Compliance, inspection and enforcement 9 91 2153
2019 Communications or public affairs 13 87 561
2019 Access to information and privacy 17 83 165
2019 Security 5 95 962
2019 Science and technology 11 89 1068
2019 Legal services 9 91 415
2019 Administration and operations 13 87 3449
2019 Human resources 11 89 958
2019 Financial management 11 89 706
2019 Procurement 13 87 310
2019 Real property 12 88 431
2019 Materiel management 8 92 217
2019 Information management 12 88 472
2019 Information technology 11 89 1024
2019 Evaluation 10 90 184
2019 Data sciences 14 86 257
2019 Policy 10 90 1092
2019 Project management 10 90 1011
2019 Other services to the public 12 88 1174
2019 None of the above 8 92 2122
2018 Client contact centre 11 89 1139
2018 Health care practitioners 13 87 393
2018 Federal regulators 10 90 530
2018 Compliance, inspection and enforcement 9 91 2351
2018 Communications or public affairs 11 89 572
2018 Access to information and privacy 14 86 163
2018 Security 6 94 1014
2018 Science and technology 12 88 1097
2018 Legal services 9 91 480
2018 Administration and operations 11 89 3236
2018 Human resources 12 88 882
2018 Financial management 12 88 741
2018 Procurement 15 85 317
2018 Real property 10 90 408
2018 Materiel management 10 90 193
2018 Information management 11 89 449
2018 Information technology 11 89 949
2018 Evaluation 10 90 182
2018 Data sciences 9 91 238
2018 Policy 10 90 963
2018 Project management 11 89 880
2018 Other services to the public 9 91 1205
2018 None of the above 9 91 2171

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 942
2020 Health care practitioners 8 92 356
2020 Federal regulators 9 91 357
2020 Compliance, inspection and enforcement 8 92 1905
2020 Communications or public affairs 12 88 410
2020 Access to information and privacy 13 87 138
2020 Security 6 94 863
2020 Science and technology 6 94 909
2020 Legal services 6 94 343
2020 Administration and operations 10 90 2713
2020 Human resources 11 89 814
2020 Financial management 11 89 547
2020 Procurement 10 90 300
2020 Real property 7 93 384
2020 Materiel management 6 94 159
2020 Information management 9 91 343
2020 Information technology 10 90 816
2020 Evaluation 11 89 116
2020 Data sciences 11 89 177
2020 Policy 10 90 926
2020 Project management 8 92 803
2020 Other services to the public 10 90 960
2020 None of the above 7 93 1719
2019 Client contact centre 11 89 1113
2019 Health care practitioners 9 91 358
2019 Federal regulators 8 92 502
2019 Compliance, inspection and enforcement 7 93 2153
2019 Communications or public affairs 10 90 561
2019 Access to information and privacy 8 92 165
2019 Security 6 94 962
2019 Science and technology 6 94 1068
2019 Legal services 6 94 415
2019 Administration and operations 11 89 3449
2019 Human resources 12 88 958
2019 Financial management 10 90 706
2019 Procurement 7 93 310
2019 Real property 9 91 431
2019 Materiel management 10 90 217
2019 Information management 11 89 472
2019 Information technology 8 92 1024
2019 Evaluation 7 93 184
2019 Data sciences 10 90 257
2019 Policy 9 91 1092
2019 Project management 9 91 1011
2019 Other services to the public 8 92 1174
2019 None of the above 7 93 2122
2018 Client contact centre 10 90 1139
2018 Health care practitioners 8 92 393
2018 Federal regulators 9 91 530
2018 Compliance, inspection and enforcement 8 92 2351
2018 Communications or public affairs 10 90 572
2018 Access to information and privacy 13 87 163
2018 Security 6 94 1014
2018 Science and technology 7 93 1097
2018 Library services 11 89 48
2018 Legal services 7 93 480
2018 Administration and operations 11 89 3236
2018 Human resources 9 91 882
2018 Financial management 12 88 741
2018 Procurement 8 92 317
2018 Real property 8 92 408
2018 Materiel management 11 89 193
2018 Information management 12 88 449
2018 Information technology 9 91 949
2018 Internal audit 13 87 124
2018 Evaluation 14 86 182
2018 Data sciences 9 91 238
2018 Policy 12 88 963
2018 Project management 10 90 880
2018 Other services to the public 9 91 1206
2018 None of the above 10 90 2170

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 942
2020 Health care practitioners 5 95 356
2020 Federal regulators 4 96 357
2020 Compliance, inspection and enforcement 6 94 1905
2020 Communications or public affairs 14 86 410
2020 Access to information and privacy 9 91 138
2020 Security 5 95 863
2020 Science and technology 8 92 909
2020 Legal services 9 91 343
2020 Administration and operations 10 90 2713
2020 Human resources 15 85 814
2020 Financial management 14 86 547
2020 Procurement 9 91 300
2020 Real property 7 93 384
2020 Materiel management 4 96 159
2020 Information management 13 87 343
2020 Information technology 14 86 816
2020 Evaluation 11 89 116
2020 Data sciences 14 86 177
2020 Policy 19 81 926
2020 Project management 17 83 803
2020 Other services to the public 9 91 960
2020 None of the above 8 92 1719
2019 Client contact centre 9 91 1113
2019 Health care practitioners 8 92 358
2019 Federal regulators 8 92 502
2019 Compliance, inspection and enforcement 6 94 2153
2019 Communications or public affairs 14 86 561
2019 Access to information and privacy 13 87 165
2019 Security 5 95 962
2019 Science and technology 6 94 1068
2019 Legal services 8 92 415
2019 Administration and operations 12 88 3449
2019 Human resources 18 82 958
2019 Financial management 16 84 706
2019 Procurement 18 82 310
2019 Real property 8 92 431
2019 Materiel management 7 93 217
2019 Information management 12 88 472
2019 Information technology 12 88 1024
2019 Evaluation 11 89 184
2019 Data sciences 15 85 257
2019 Policy 20 80 1092
2019 Project management 15 85 1011
2019 Other services to the public 8 92 1174
2019 None of the above 8 92 2122
2018 Client contact centre 7 93 1138
2018 Health care practitioners 6 94 393
2018 Federal regulators 8 92 530
2018 Compliance, inspection and enforcement 8 92 2351
2018 Communications or public affairs 15 85 572
2018 Access to information and privacy 14 86 163
2018 Security 5 95 1014
2018 Science and technology 5 95 1097
2018 Legal services 8 92 480
2018 Administration and operations 12 88 3236
2018 Human resources 16 84 882
2018 Financial management 14 86 741
2018 Procurement 11 89 317
2018 Real property 8 92 408
2018 Materiel management 3 97 193
2018 Information management 12 88 449
2018 Information technology 12 88 949
2018 Evaluation 8 92 182
2018 Data sciences 16 84 238
2018 Policy 17 83 963
2018 Project management 17 83 880
2018 Other services to the public 7 93 1204
2018 None of the above 7 93 2171

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 14 86 942
2020 Health care practitioners 13 87 356
2020 Federal regulators 4 96 357
2020 Compliance, inspection and enforcement 11 89 1905
2020 Communications or public affairs 15 85 410
2020 Access to information and privacy 9 91 138
2020 Security 12 88 863
2020 Science and technology 12 88 909
2020 Legal services 12 88 343
2020 Administration and operations 12 88 2713
2020 Human resources 12 88 814
2020 Financial management 12 88 547
2020 Procurement 15 85 300
2020 Real property 14 86 384
2020 Materiel management 12 88 159
2020 Information management 15 85 343
2020 Information technology 14 86 816
2020 Evaluation 13 87 116
2020 Data sciences 13 87 177
2020 Policy 13 87 926
2020 Project management 15 85 803
2020 Other services to the public 15 85 960
2020 None of the above 13 87 1719
2019 Client contact centre 13 87 1113
2019 Health care practitioners 9 91 358
2019 Federal regulators 11 89 502
2019 Compliance, inspection and enforcement 10 90 2153
2019 Communications or public affairs 14 86 561
2019 Access to information and privacy 14 86 165
2019 Security 10 90 962
2019 Science and technology 11 89 1068
2019 Legal services 11 89 415
2019 Administration and operations 12 88 3449
2019 Human resources 11 89 958
2019 Financial management 14 86 706
2019 Procurement 10 90 310
2019 Real property 13 87 431
2019 Materiel management 10 90 217
2019 Information management 12 88 472
2019 Information technology 13 87 1024
2019 Evaluation 12 88 184
2019 Data sciences 14 86 257
2019 Policy 12 88 1092
2019 Project management 13 87 1011
2019 Other services to the public 13 87 1174
2019 None of the above 12 88 2122
2018 Client contact centre 10 90 1140
2018 Health care practitioners 13 87 393
2018 Federal regulators 7 93 530
2018 Compliance, inspection and enforcement 11 89 2351
2018 Communications or public affairs 13 87 572
2018 Access to information and privacy 12 88 163
2018 Security 10 90 1014
2018 Science and technology 11 89 1097
2018 Library services 15 85 48
2018 Legal services 11 89 480
2018 Administration and operations 12 88 3236
2018 Human resources 9 91 882
2018 Financial management 9 91 741
2018 Procurement 12 88 317
2018 Real property 10 90 408
2018 Materiel management 8 92 193
2018 Information management 12 88 449
2018 Information technology 10 90 949
2018 Internal audit 10 90 124
2018 Evaluation 10 90 182
2018 Data sciences 10 90 238
2018 Policy 12 88 963
2018 Project management 12 88 880
2018 Other services to the public 13 87 1205
2018 None of the above 12 88 2173

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 942
2020 Health care practitioners 14 86 356
2020 Federal regulators 11 89 357
2020 Compliance, inspection and enforcement 13 87 1905
2020 Communications or public affairs 18 82 410
2020 Access to information and privacy 14 86 138
2020 Security 13 87 863
2020 Science and technology 12 88 909
2020 Legal services 16 84 343
2020 Administration and operations 15 85 2713
2020 Human resources 15 85 814
2020 Financial management 15 85 547
2020 Procurement 12 88 300
2020 Real property 13 87 384
2020 Materiel management 12 88 159
2020 Information management 13 87 343
2020 Information technology 15 85 816
2020 Evaluation 7 93 116
2020 Data sciences 13 87 177
2020 Policy 13 87 926
2020 Project management 17 83 803
2020 Other services to the public 14 86 960
2020 None of the above 13 87 1719
2019 Client contact centre 15 85 1113
2019 Health care practitioners 13 87 358
2019 Federal regulators 11 89 502
2019 Compliance, inspection and enforcement 11 89 2153
2019 Communications or public affairs 11 89 561
2019 Access to information and privacy 15 85 165
2019 Security 14 86 962
2019 Science and technology 10 90 1068
2019 Legal services 10 90 415
2019 Administration and operations 12 88 3449
2019 Human resources 14 86 958
2019 Financial management 13 87 706
2019 Procurement 15 85 310
2019 Real property 11 89 431
2019 Materiel management 13 87 217
2019 Information management 15 85 472
2019 Information technology 13 87 1024
2019 Evaluation 8 92 184
2019 Data sciences 15 85 257
2019 Policy 11 89 1092
2019 Project management 13 87 1011
2019 Other services to the public 14 86 1174
2019 None of the above 13 87 2122
2018 Client contact centre 13 87 1140
2018 Health care practitioners 14 86 393
2018 Federal regulators 8 92 530
2018 Compliance, inspection and enforcement 11 89 2351
2018 Communications or public affairs 13 87 572
2018 Access to information and privacy 14 86 163
2018 Security 13 87 1014
2018 Science and technology 10 90 1097
2018 Library services 13 87 48
2018 Legal services 10 90 480
2018 Administration and operations 12 88 3236
2018 Human resources 11 89 882
2018 Financial management 13 87 741
2018 Procurement 12 88 317
2018 Real property 12 88 408
2018 Materiel management 10 90 193
2018 Information management 15 85 449
2018 Information technology 12 88 949
2018 Internal audit 14 86 124
2018 Evaluation 10 90 182
2018 Data sciences 12 88 238
2018 Policy 13 87 963
2018 Project management 12 88 880
2018 Other services to the public 10 90 1205
2018 None of the above 11 89 2172

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 25 75 942
2020 Health care practitioners 32 68 356
2020 Federal regulators 30 70 357
2020 Compliance, inspection and enforcement 35 65 1905
2020 Communications or public affairs 35 65 410
2020 Access to information and privacy 20 80 138
2020 Security 42 58 863
2020 Science and technology 33 67 909
2020 Legal services 30 70 343
2020 Administration and operations 31 69 2713
2020 Human resources 30 70 814
2020 Financial management 29 71 547
2020 Procurement 27 73 300
2020 Real property 29 71 384
2020 Materiel management 26 74 159
2020 Information management 27 73 343
2020 Information technology 31 69 816
2020 Evaluation 33 67 116
2020 Data sciences 26 74 177
2020 Policy 39 61 926
2020 Project management 37 63 803
2020 Other services to the public 33 67 960
2020 None of the above 31 69 1719
2019 Client contact centre 26 74 1113
2019 Health care practitioners 36 64 358
2019 Federal regulators 30 70 502
2019 Compliance, inspection and enforcement 32 68 2153
2019 Communications or public affairs 35 65 561
2019 Access to information and privacy 26 74 165
2019 Security 38 62 962
2019 Science and technology 31 69 1068
2019 Legal services 30 70 415
2019 Administration and operations 29 71 3449
2019 Human resources 26 74 958
2019 Financial management 32 68 706
2019 Procurement 30 70 310
2019 Real property 35 65 431
2019 Materiel management 27 73 217
2019 Information management 34 66 472
2019 Information technology 30 70 1024
2019 Evaluation 31 69 184
2019 Data sciences 38 62 257
2019 Policy 35 65 1092
2019 Project management 34 66 1011
2019 Other services to the public 31 69 1174
2019 None of the above 32 68 2122
2018 Client contact centre 25 75 1141
2018 Health care practitioners 28 72 393
2018 Federal regulators 30 70 530
2018 Compliance, inspection and enforcement 33 67 2351
2018 Communications or public affairs 30 70 572
2018 Access to information and privacy 24 76 164
2018 Security 38 62 1014
2018 Science and technology 31 69 1097
2018 Library services 34 66 48
2018 Legal services 31 69 480
2018 Administration and operations 29 71 3236
2018 Human resources 24 76 882
2018 Financial management 28 72 741
2018 Procurement 26 74 317
2018 Real property 32 68 408
2018 Materiel management 25 75 193
2018 Information management 28 72 449
2018 Information technology 30 70 949
2018 Internal audit 27 73 124
2018 Evaluation 27 73 182
2018 Data sciences 33 67 238
2018 Policy 35 65 963
2018 Project management 33 67 880
2018 Other services to the public 30 70 1207
2018 None of the above 29 71 2174

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 9 91 942
2020 Health care practitioners 7 93 356
2020 Federal regulators 8 92 357
2020 Compliance, inspection and enforcement 11 89 1905
2020 Communications or public affairs 9 91 410
2020 Access to information and privacy 9 91 138
2020 Security 14 86 863
2020 Science and technology 10 90 909
2020 Legal services 11 89 343
2020 Administration and operations 8 92 2713
2020 Human resources 7 93 814
2020 Financial management 13 87 547
2020 Procurement 12 88 300
2020 Real property 11 89 384
2020 Materiel management 8 92 159
2020 Information management 10 90 343
2020 Information technology 10 90 816
2020 Evaluation 5 95 116
2020 Data sciences 8 92 177
2020 Policy 12 88 926
2020 Project management 10 90 803
2020 Other services to the public 9 91 960
2020 None of the above 10 90 1719
2019 Client contact centre 11 89 1113
2019 Health care practitioners 10 90 358
2019 Federal regulators 7 93 502
2019 Compliance, inspection and enforcement 10 90 2153
2019 Communications or public affairs 9 91 561
2019 Access to information and privacy 7 93 165
2019 Security 13 87 962
2019 Science and technology 9 91 1068
2019 Legal services 7 93 415
2019 Administration and operations 9 91 3449
2019 Human resources 7 93 958
2019 Financial management 8 92 706
2019 Procurement 12 88 310
2019 Real property 12 88 431
2019 Materiel management 4 96 217
2019 Information management 9 91 472
2019 Information technology 7 93 1024
2019 Evaluation 9 91 184
2019 Data sciences 8 92 257
2019 Policy 13 87 1092
2019 Project management 12 88 1011
2019 Other services to the public 9 91 1174
2019 None of the above 10 90 2122
2018 Client contact centre 8 92 1140
2018 Health care practitioners 9 91 393
2018 Federal regulators 8 92 530
2018 Compliance, inspection and enforcement 9 91 2351
2018 Communications or public affairs 10 90 572
2018 Access to information and privacy 9 91 163
2018 Security 12 88 1014
2018 Science and technology 8 92 1097
2018 Library services 10 90 48
2018 Legal services 10 90 480
2018 Administration and operations 8 92 3236
2018 Human resources 9 91 882
2018 Financial management 9 91 741
2018 Procurement 6 94 317
2018 Real property 12 88 408
2018 Materiel management 6 94 193
2018 Information management 9 91 449
2018 Information technology 11 89 949
2018 Internal audit 7 93 124
2018 Evaluation 7 93 182
2018 Data sciences 7 93 238
2018 Policy 11 89 963
2018 Project management 10 90 880
2018 Other services to the public 7 93 1205
2018 None of the above 9 91 2169

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 43 57 942
2020 Health care practitioners 50 50 356
2020 Federal regulators 46 54 357
2020 Compliance, inspection and enforcement 52 48 1905
2020 Communications or public affairs 49 51 410
2020 Access to information and privacy 44 56 138
2020 Security 57 43 863
2020 Science and technology 51 49 909
2020 Legal services 50 50 343
2020 Administration and operations 48 52 2713
2020 Human resources 47 53 814
2020 Financial management 44 56 547
2020 Procurement 43 57 300
2020 Real property 45 55 384
2020 Materiel management 35 65 159
2020 Information management 45 55 343
2020 Information technology 46 54 816
2020 Evaluation 43 57 116
2020 Data sciences 49 51 177
2020 Policy 54 46 926
2020 Project management 51 49 803
2020 Other services to the public 48 52 960
2020 None of the above 49 51 1719
2019 Client contact centre 41 59 1113
2019 Health care practitioners 51 49 358
2019 Federal regulators 46 54 502
2019 Compliance, inspection and enforcement 50 50 2153
2019 Communications or public affairs 48 52 561
2019 Access to information and privacy 45 55 165
2019 Security 52 48 962
2019 Science and technology 46 54 1068
2019 Legal services 53 47 415
2019 Administration and operations 45 55 3449
2019 Human resources 46 54 958
2019 Financial management 46 54 706
2019 Procurement 43 57 310
2019 Real property 48 52 431
2019 Materiel management 38 62 217
2019 Information management 48 52 472
2019 Information technology 43 57 1024
2019 Evaluation 53 47 184
2019 Data sciences 49 51 257
2019 Policy 51 49 1092
2019 Project management 50 50 1011
2019 Other services to the public 48 52 1174
2019 None of the above 48 52 2122
2018 Client contact centre 43 57 1141
2018 Health care practitioners 42 58 393
2018 Federal regulators 47 53 530
2018 Compliance, inspection and enforcement 49 51 2351
2018 Communications or public affairs 44 56 572
2018 Access to information and privacy 45 55 164
2018 Security 51 49 1015
2018 Science and technology 48 52 1097
2018 Library services 45 55 48
2018 Legal services 50 50 480
2018 Administration and operations 46 54 3237
2018 Human resources 45 55 882
2018 Financial management 45 55 741
2018 Procurement 42 58 317
2018 Real property 45 55 408
2018 Materiel management 37 63 193
2018 Information management 44 56 449
2018 Information technology 46 54 949
2018 Internal audit 47 53 124
2018 Evaluation 44 56 182
2018 Data sciences 48 52 239
2018 Policy 51 49 963
2018 Project management 49 51 880
2018 Other services to the public 46 54 1211
2018 None of the above 47 53 2181

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 2 98 942
2020 Health care practitioners 1 99 356
2020 Federal regulators 2 98 357
2020 Compliance, inspection and enforcement 2 98 1905
2020 Communications or public affairs 1 99 410
2020 Security 3 97 863
2020 Science and technology 2 98 909
2020 Administration and operations 1 99 2713
2020 Human resources 1 99 814
2020 Financial management 2 98 547
2020 Information technology 2 98 816
2020 Policy 2 98 926
2020 Project management 2 98 803
2020 Other services to the public 1 99 960
2020 None of the above 3 97 1719
2019 Client contact centre 2 98 1113
2019 Health care practitioners 4 96 358
2019 Federal regulators 2 98 502
2019 Compliance, inspection and enforcement 2 98 2153
2019 Security 3 97 962
2019 Science and technology 1 99 1068
2019 Legal services 1 99 415
2019 Administration and operations 1 99 3449
2019 Financial management 1 99 706
2019 Procurement 3 97 310
2019 Real property 2 98 431
2019 Information technology 2 98 1024
2019 Policy 2 98 1092
2019 Project management 2 98 1011
2019 Other services to the public 2 98 1174
2019 None of the above 2 98 2122
2018 Client contact centre 1 99 1139
2018 Health care practitioners 3 97 393
2018 Federal regulators 1 99 530
2018 Compliance, inspection and enforcement 2 98 2351
2018 Communications or public affairs 1 99 572
2018 Security 4 96 1014
2018 Science and technology 2 98 1097
2018 Administration and operations 1 99 3236
2018 Human resources 1 99 882
2018 Financial management 2 98 741
2018 Real property 1 99 408
2018 Materiel management 3 97 193
2018 Information management 1 99 449
2018 Information technology 2 98 949
2018 Evaluation 3 97 182
2018 Data sciences 2 98 238
2018 Policy 1 99 963
2018 Project management 2 98 880
2018 Other services to the public 1 99 1204
2018 None of the above 2 98 2170

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 48 52 942
2020 Health care practitioners 57 43 356
2020 Federal regulators 55 45 357
2020 Compliance, inspection and enforcement 62 38 1905
2020 Communications or public affairs 52 48 410
2020 Access to information and privacy 45 55 138
2020 Security 67 33 863
2020 Science and technology 59 41 909
2020 Legal services 61 39 343
2020 Administration and operations 56 44 2713
2020 Human resources 51 49 814
2020 Financial management 53 47 547
2020 Procurement 53 47 300
2020 Real property 55 45 384
2020 Materiel management 50 50 159
2020 Information management 51 49 343
2020 Information technology 58 42 816
2020 Evaluation 55 45 116
2020 Data sciences 54 46 177
2020 Policy 58 42 926
2020 Project management 59 41 803
2020 Other services to the public 60 40 960
2020 None of the above 56 44 1719
2019 Client contact centre 45 55 1113
2019 Health care practitioners 63 37 358
2019 Federal regulators 58 42 502
2019 Compliance, inspection and enforcement 59 41 2153
2019 Communications or public affairs 55 45 561
2019 Access to information and privacy 51 49 165
2019 Security 63 37 962
2019 Science and technology 56 44 1068
2019 Legal services 62 38 415
2019 Administration and operations 54 46 3449
2019 Human resources 52 48 958
2019 Financial management 54 46 706
2019 Procurement 48 52 310
2019 Real property 59 41 431
2019 Materiel management 59 41 217
2019 Information management 52 48 472
2019 Information technology 53 47 1024
2019 Evaluation 57 43 184
2019 Data sciences 52 48 257
2019 Policy 56 44 1092
2019 Project management 55 45 1011
2019 Other services to the public 55 45 1174
2019 None of the above 58 42 2122
2018 Client contact centre 49 51 1143
2018 Health care practitioners 57 43 393
2018 Federal regulators 58 42 530
2018 Compliance, inspection and enforcement 60 40 2352
2018 Communications or public affairs 51 49 572
2018 Access to information and privacy 49 51 164
2018 Security 64 36 1014
2018 Science and technology 55 45 1097
2018 Library services 51 49 48
2018 Legal services 60 40 480
2018 Administration and operations 54 46 3237
2018 Human resources 51 49 882
2018 Financial management 52 48 741
2018 Procurement 50 50 317
2018 Real property 59 41 408
2018 Materiel management 57 43 193
2018 Information management 53 47 449
2018 Information technology 56 44 949
2018 Internal audit 54 46 124
2018 Evaluation 52 48 182
2018 Data sciences 52 48 239
2018 Policy 59 41 963
2018 Project management 56 44 880
2018 Other services to the public 57 43 1214
2018 None of the above 58 42 2182

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 942
2020 Health care practitioners 8 92 356
2020 Federal regulators 5 95 357
2020 Compliance, inspection and enforcement 4 96 1905
2020 Communications or public affairs 4 96 410
2020 Access to information and privacy 5 95 138
2020 Security 5 95 863
2020 Science and technology 5 95 909
2020 Legal services 3 97 343
2020 Administration and operations 5 95 2713
2020 Human resources 3 97 814
2020 Financial management 3 97 547
2020 Procurement 3 97 300
2020 Real property 5 95 384
2020 Materiel management 2 98 159
2020 Information management 3 97 343
2020 Information technology 4 96 816
2020 Data sciences 3 97 177
2020 Policy 3 97 926
2020 Project management 3 97 803
2020 Other services to the public 4 96 960
2020 None of the above 4 96 1719
2019 Client contact centre 4 96 1113
2019 Health care practitioners 4 96 358
2019 Federal regulators 5 95 502
2019 Compliance, inspection and enforcement 4 96 2153
2019 Communications or public affairs 3 97 561
2019 Access to information and privacy 3 97 165
2019 Security 5 95 962
2019 Science and technology 4 96 1068
2019 Legal services 4 96 415
2019 Administration and operations 4 96 3449
2019 Human resources 3 97 958
2019 Financial management 5 95 706
2019 Procurement 5 95 310
2019 Real property 6 94 431
2019 Materiel management 6 94 217
2019 Information management 6 94 472
2019 Information technology 5 95 1024
2019 Data sciences 4 96 257
2019 Policy 3 97 1092
2019 Project management 4 96 1011
2019 Other services to the public 3 97 1174
2019 None of the above 4 96 2122
2018 Client contact centre 4 96 1140
2018 Health care practitioners 4 96 393
2018 Federal regulators 5 95 530
2018 Compliance, inspection and enforcement 5 95 2351
2018 Communications or public affairs 3 97 572
2018 Access to information and privacy 6 94 163
2018 Security 4 96 1014
2018 Science and technology 5 95 1097
2018 Legal services 2 98 480
2018 Administration and operations 4 96 3236
2018 Human resources 4 96 882
2018 Financial management 3 97 741
2018 Procurement 4 96 317
2018 Real property 7 93 408
2018 Materiel management 6 94 193
2018 Information management 5 95 449
2018 Information technology 4 96 949
2018 Internal audit 4 96 124
2018 Data sciences 2 98 238
2018 Policy 3 97 963
2018 Project management 3 97 880
2018 Other services to the public 3 97 1205
2018 None of the above 4 96 2172

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 942
2020 Health care practitioners 15 85 356
2020 Federal regulators 17 83 357
2020 Compliance, inspection and enforcement 14 86 1905
2020 Communications or public affairs 12 88 410
2020 Access to information and privacy 18 82 138
2020 Security 13 87 863
2020 Science and technology 13 87 909
2020 Legal services 14 86 343
2020 Administration and operations 14 86 2713
2020 Human resources 13 87 814
2020 Financial management 14 86 547
2020 Procurement 16 84 300
2020 Real property 16 84 384
2020 Materiel management 11 89 159
2020 Information management 15 85 343
2020 Information technology 12 88 816
2020 Evaluation 14 86 116
2020 Data sciences 9 91 177
2020 Policy 13 87 926
2020 Project management 11 89 803
2020 Other services to the public 14 86 960
2020 None of the above 15 85 1719
2019 Client contact centre 15 85 1113
2019 Health care practitioners 11 89 358
2019 Federal regulators 12 88 502
2019 Compliance, inspection and enforcement 13 87 2153
2019 Communications or public affairs 10 90 561
2019 Access to information and privacy 10 90 165
2019 Security 13 87 962
2019 Science and technology 13 87 1068
2019 Legal services 12 88 415
2019 Administration and operations 12 88 3449
2019 Human resources 14 86 958
2019 Financial management 11 89 706
2019 Procurement 13 87 310
2019 Real property 12 88 431
2019 Materiel management 10 90 217
2019 Information management 14 86 472
2019 Information technology 12 88 1024
2019 Evaluation 12 88 184
2019 Data sciences 12 88 257
2019 Policy 12 88 1092
2019 Project management 13 87 1011
2019 Other services to the public 15 85 1174
2019 None of the above 14 86 2122
2018 Client contact centre 13 87 1140
2018 Health care practitioners 15 85 393
2018 Federal regulators 12 88 530
2018 Compliance, inspection and enforcement 12 88 2351
2018 Communications or public affairs 11 89 572
2018 Access to information and privacy 11 89 163
2018 Security 14 86 1014
2018 Science and technology 12 88 1097
2018 Library services 13 87 48
2018 Legal services 15 85 480
2018 Administration and operations 12 88 3236
2018 Human resources 13 87 882
2018 Financial management 13 87 741
2018 Procurement 10 90 317
2018 Real property 15 85 408
2018 Materiel management 12 88 193
2018 Information management 12 88 449
2018 Information technology 12 88 949
2018 Internal audit 11 89 124
2018 Evaluation 12 88 182
2018 Data sciences 10 90 238
2018 Policy 12 88 963
2018 Project management 12 88 880
2018 Other services to the public 13 87 1207
2018 None of the above 14 86 2171

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 17 15 4 3 27 9 66 11 13290
2020 Health care practitioners 16 17 20 10 11 21 5 45 28 2325
2020 Federal regulators 18 17 17 6 6 30 6 53 20 4064
2020 Compliance, inspection and enforcement 18 18 17 8 8 25 5 52 23 17853
2020 Communications or public affairs 17 14 16 5 4 35 9 55 16 4971
2020 Access to information and privacy 27 17 17 3 3 25 8 65 9 1656
2020 Security 13 17 20 14 20 14 3 36 40 5233
2020 Science and technology 16 18 16 7 5 30 7 54 20 10629
2020 Library services 16 14 17 6 6 33 9 51 20 504
2020 Legal services 14 13 16 7 6 36 7 48 23 3637
2020 Administration and operations 23 18 17 6 5 24 6 59 16 28169
2020 Human resources 23 20 15 5 3 26 7 64 13 10395
2020 Financial management 22 17 15 4 4 29 8 63 13 7469
2020 Procurement 25 20 16 5 3 23 7 64 13 3454
2020 Real property 21 19 18 7 8 22 6 54 20 3604
2020 Materiel management 27 21 19 8 6 15 4 60 17 1659
2020 Information management 23 17 17 6 4 25 7 60 15 3744
2020 Information technology 25 17 16 4 3 28 8 65 10 12467
2020 Internal audit 20 15 17 4 3 32 9 59 13 1124
2020 Evaluation 14 14 14 7 4 38 9 52 21 1582
2020 Data sciences 18 15 13 5 3 36 9 60 15 2846
2020 Policy 14 13 16 7 5 38 8 50 21 10768
2020 Project management 18 17 18 7 5 29 7 55 18 8838
2020 Other services to the public 22 17 16 7 7 24 7 57 19 9705
2020 None of the above 18 17 18 8 8 25 7 51 23 16513
2019 Client contact centre 22 17 18 5 5 24 9 58 15 11030
2019 Health care practitioners 14 19 19 12 13 17 6 43 33 2145
2019 Federal regulators 16 17 19 9 8 24 6 48 24 4107
2019 Compliance, inspection and enforcement 16 17 19 9 10 22 6 47 27 16722
2019 Communications or public affairs 16 15 17 7 6 29 9 51 21 4981
2019 Access to information and privacy 22 16 17 5 6 23 10 58 16 1595
2019 Security 12 17 21 13 21 12 3 34 40 5247
2019 Science and technology 16 17 18 8 6 27 8 50 21 10960
2019 Library services 14 11 19 7 5 33 12 45 21 501
2019 Legal services 13 14 18 9 8 31 7 43 27 3224
2019 Administration and operations 20 18 19 8 7 21 7 52 21 26264
2019 Human resources 21 20 17 7 5 23 7 59 16 9843
2019 Financial management 19 18 19 6 5 25 8 55 16 7134
2019 Procurement 22 18 20 6 5 22 7 56 16 3135
2019 Real property 18 20 22 8 9 18 5 50 22 3386
2019 Materiel management 21 24 21 8 8 14 5 55 19 1721
2019 Information management 20 17 18 7 7 24 7 54 19 3842
2019 Information technology 23 16 17 5 4 26 8 60 14 11954
2019 Internal audit 19 15 16 5 5 32 9 57 17 1196
2019 Evaluation 12 14 16 8 8 33 9 46 27 1594
2019 Data sciences 17 13 13 6 5 32 12 55 21 2813
2019 Policy 13 14 19 8 6 32 8 45 24 9617
2019 Project management 16 17 20 8 7 25 7 48 22 7984
2019 Other services to the public 20 17 18 8 8 21 7 53 22 9247
2019 None of the above 17 17 19 9 9 22 7 48 25 16937
2018 Client contact centre 20 19 21 5 5 23 7 56 15 10020
2018 Health care practitioners 13 18 24 12 12 16 4 39 30 1984
2018 Federal regulators 15 18 21 9 8 23 5 47 24 4042
2018 Compliance, inspection and enforcement 14 19 23 9 11 20 4 44 26 16265
2018 Communications or public affairs 14 16 20 7 6 29 7 48 20 4502
2018 Access to information and privacy 24 18 20 5 4 22 6 58 13 1305
2018 Security 10 17 22 15 24 10 2 31 44 4473
2018 Science and technology 14 19 20 8 6 28 6 48 21 9781
2018 Library services 13 18 21 6 5 30 8 49 17 435
2018 Legal services 12 15 23 9 9 28 6 40 26 3180
2018 Administration and operations 19 20 21 8 7 21 5 52 20 23466
2018 Human resources 20 22 18 7 4 23 6 59 15 8439
2018 Financial management 18 19 21 6 5 24 7 53 16 6503
2018 Procurement 20 22 22 6 5 20 5 56 15 2739
2018 Real property 16 20 25 8 10 17 4 45 23 2789
2018 Materiel management 20 25 23 8 9 12 3 54 19 1478
2018 Information management 20 18 20 7 6 22 6 53 19 3484
2018 Information technology 19 18 21 4 4 27 7 56 13 10371
2018 Internal audit 16 19 20 5 5 28 7 54 15 1132
2018 Evaluation 13 15 18 8 7 32 7 46 23 1441
2018 Data sciences 17 16 16 5 5 32 9 55 17 2395
2018 Policy 12 14 19 8 6 33 7 44 24 8202
2018 Project management 15 19 21 7 7 26 5 49 21 6941
2018 Other services to the public 17 19 22 9 9 19 5 48 23 8239
2018 None of the above 15 18 23 8 10 20 5 44 25 14838
2017 Client contact centre 19 20 18 5 5 24 9 58 15 10122
2017 Health care practitioners 13 21 19 11 11 19 5 45 30 2144
2017 Federal regulators 15 17 20 8 9 25 6 46 25 4031
2017 Compliance, inspection and enforcement 15 18 21 8 11 23 6 45 26 16394
2017 Communications or public affairs 13 15 19 7 5 31 9 48 21 4250
2017 Access to information and privacy 20 15 19 5 6 25 9 54 17 1279
2017 Security 10 17 21 13 22 13 4 32 42 4925
2017 Science and technology 14 19 17 7 7 28 8 52 21 11117
2017 Library services 16 15 16 5 6 33 11 54 18 513
2017 Legal services 12 13 19 8 8 32 8 42 27 3461
2017 Administration and operations 18 20 19 7 7 21 7 53 21 25915
2017 Human resources 19 22 17 6 5 24 7 60 16 8338
2017 Financial management 18 19 18 6 6 26 9 55 18 6792
2017 Procurement 19 22 22 5 6 20 6 55 15 2790
2017 Real property 17 22 21 8 8 17 6 51 21 2946
2017 Materiel management 22 26 20 7 7 15 4 59 17 1530
2017 Information management 19 19 19 7 6 24 8 55 18 3688
2017 Information technology 19 18 18 5 4 27 9 58 14 11568
2017 Internal audit 15 18 15 5 5 33 9 57 16 974
2017 Evaluation 14 16 16 6 8 32 9 50 23 1330
2017 Data sciences 17 15 15 5 5 33 10 58 16 2216
2017 Policy 11 14 18 8 7 34 9 44 26 8126
2017 Project management 14 18 20 7 7 26 8 49 21 7151
2017 Other services to the public 17 18 19 8 9 22 7 50 24 8276
2017 None of the above 16 18 20 8 9 22 7 48 24 21023
2014 Client contact centre 17 20 19 6 5 24 8 56 16 10916
2014 Health care practitioners 13 19 21 12 12 18 5 42 31 2483
2014 Federal regulators 16 16 19 7 8 28 7 48 23 4885
2014 Compliance, inspection and enforcement 16 19 20 8 9 23 5 48 24 19032
2014 Communications or public affairs 13 15 20 6 6 31 9 47 20 4594
2014 Access to information and privacy 20 18 20 5 5 25 8 55 15 1330
2014 Security 11 20 23 13 16 15 3 37 34 6373
2014 Science and technology 14 20 18 7 6 29 7 52 20 10894
2014 Library services 14 17 18 5 6 35 5 51 19 521
2014 Legal services 12 14 19 8 7 33 7 43 24 3614
2014 Administration and operations 17 20 19 8 7 23 7 52 20 29211
2014 Human resources 20 21 18 6 5 24 7 58 17 8777
2014 Financial management 16 18 19 6 5 28 8 53 17 7441
2014 Procurement 16 23 21 6 6 23 5 54 17 2959
2014 Real property 16 20 23 7 7 21 6 50 19 3470
2014 Materiel management 20 25 20 8 9 15 4 55 20 1940
2014 Information management 17 18 20 7 6 25 7 52 19 4632
2014 Information technology 17 18 19 5 4 29 8 56 14 13575
2014 Internal audit 15 18 17 6 7 28 8 52 21 1097
2014 Evaluation 13 15 18 7 6 33 9 47 23 1669
2014 Other services to the public 16 20 20 8 8 22 6 50 23 11737
2014 None of the above 14 18 20 8 8 25 6 47 24 26748

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 28 12 3 2 9 1 80 7 13288
2020 Health care practitioners 28 26 20 9 8 7 0 59 19 2322
2020 Federal regulators 34 31 16 6 5 7 1 70 12 4067
2020 Compliance, inspection and enforcement 33 31 16 8 6 6 1 69 15 17867
2020 Communications or public affairs 33 30 16 6 3 11 1 72 9 4967
2020 Access to information and privacy 45 25 14 3 2 9 2 78 6 1656
2020 Security 21 25 18 13 17 5 1 49 32 5230
2020 Science and technology 32 34 16 6 4 8 1 72 11 10624
2020 Library services 29 32 16 7 3 11 2 70 12 504
2020 Legal services 29 29 18 7 5 12 1 67 13 3638
2020 Administration and operations 38 29 15 5 4 7 1 73 10 28154
2020 Human resources 40 31 14 4 2 8 1 77 7 10393
2020 Financial management 39 31 14 4 2 9 1 77 7 7466
2020 Procurement 42 29 14 4 2 7 1 77 7 3450
2020 Real property 34 30 17 6 5 7 1 70 12 3600
2020 Materiel management 39 33 14 6 4 4 1 75 11 1656
2020 Information management 39 29 15 5 3 8 1 74 9 3741
2020 Information technology 41 30 13 4 2 9 1 79 6 12468
2020 Internal audit 39 31 15 5 2 8 1 76 7 1124
2020 Evaluation 31 30 16 6 3 13 1 71 11 1582
2020 Data sciences 35 30 14 5 2 12 1 76 8 2850
2020 Policy 28 30 17 7 4 13 1 67 13 10761
2020 Project management 34 31 16 6 4 9 1 72 10 8835
2020 Other services to the public 37 27 15 6 5 8 1 71 12 9693
2020 None of the above 32 27 18 7 6 9 1 66 15 16490
2019 Client contact centre 40 30 14 4 3 8 1 76 9 11024
2019 Health care practitioners 28 31 18 9 9 6 1 62 19 2136
2019 Federal regulators 32 31 17 7 6 6 1 67 14 4108
2019 Compliance, inspection and enforcement 31 30 17 8 7 6 1 66 17 16729
2019 Communications or public affairs 32 31 16 6 4 10 1 71 11 4974
2019 Access to information and privacy 41 25 15 5 4 8 2 74 9 1593
2019 Security 20 26 20 13 17 4 1 49 31 5247
2019 Science and technology 33 32 15 6 4 8 1 72 11 10968
2019 Library services 30 31 16 6 4 11 2 70 11 503
2019 Legal services 28 27 18 9 6 10 1 63 17 3225
2019 Administration and operations 36 30 16 6 5 7 1 71 12 26258
2019 Human resources 37 32 14 5 3 7 1 76 9 9846
2019 Financial management 35 32 15 5 3 9 1 74 9 7131
2019 Procurement 39 30 16 5 3 6 1 74 9 3133
2019 Real property 32 32 18 6 6 6 1 68 12 3383
2019 Materiel management 39 29 16 7 6 3 1 71 13 1722
2019 Information management 36 29 15 6 4 9 1 72 11 3842
2019 Information technology 40 29 15 4 3 9 1 76 7 11952
2019 Internal audit 36 31 15 5 2 10 1 75 8 1199
2019 Evaluation 32 28 17 7 4 11 1 68 13 1593
2019 Data sciences 36 29 13 5 3 12 2 75 10 2808
2019 Policy 28 31 17 8 5 11 1 67 14 9608
2019 Project management 31 31 18 7 5 8 1 68 13 7986
2019 Other services to the public 36 27 16 7 6 7 1 69 14 9236
2019 None of the above 31 28 18 7 7 8 1 65 16 16934
2018 Client contact centre 33 33 17 5 4 7 1 73 9 10021
2018 Health care practitioners 24 31 21 10 9 5 0 59 20 1986
2018 Federal regulators 28 31 20 8 7 6 1 63 15 4044
2018 Compliance, inspection and enforcement 26 32 19 9 8 6 0 62 18 16248
2018 Communications or public affairs 27 33 18 6 4 10 1 68 12 4507
2018 Access to information and privacy 39 30 16 4 3 8 1 75 8 1308
2018 Security 17 26 21 14 19 3 0 45 34 4467
2018 Science and technology 28 34 18 7 4 8 1 68 12 9782
2018 Library services 26 34 17 7 4 11 1 68 12 436
2018 Legal services 24 29 20 8 7 11 1 60 18 3194
2018 Administration and operations 32 32 18 6 5 7 1 69 12 23438
2018 Human resources 34 34 15 5 3 7 1 74 9 8444
2018 Financial management 32 34 17 5 4 7 1 72 10 6503
2018 Procurement 34 33 17 5 4 6 0 72 9 2734
2018 Real property 27 33 19 8 7 6 0 64 16 2790
2018 Materiel management 34 31 18 8 6 3 1 67 14 1476
2018 Information management 34 30 17 6 4 8 1 70 11 3479
2018 Information technology 33 32 18 4 3 9 1 73 8 10377
2018 Internal audit 31 34 17 4 3 8 1 73 8 1131
2018 Evaluation 28 32 18 7 5 11 1 67 13 1443
2018 Data sciences 32 32 14 6 3 11 2 73 11 2398
2018 Policy 25 31 18 8 5 12 1 64 15 8199
2018 Project management 29 32 18 7 5 8 1 67 13 6937
2018 Other services to the public 29 31 18 8 6 7 1 65 16 8237
2018 None of the above 27 28 20 8 8 8 1 60 17 14820
2017 Client contact centre 32 33 15 5 4 9 1 73 9 10096
2017 Health care practitioners 24 33 16 10 10 7 1 62 21 2137
2017 Federal regulators 27 31 18 9 7 8 1 63 17 4025
2017 Compliance, inspection and enforcement 26 31 18 9 8 8 1 62 19 16381
2017 Communications or public affairs 27 31 17 7 4 13 2 67 13 4249
2017 Access to information and privacy 35 29 17 5 4 10 2 71 10 1275
2017 Security 16 25 20 14 19 5 1 44 35 4914
2017 Science and technology 28 35 16 6 4 9 1 70 12 11112
2017 Library services 30 33 14 5 4 13 2 73 10 511
2017 Legal services 24 29 18 8 6 13 1 62 17 3451
2017 Administration and operations 31 31 17 7 5 8 1 68 13 25875
2017 Human resources 32 35 15 5 3 8 1 73 10 8323
2017 Financial management 31 33 16 5 4 9 1 72 11 6791
2017 Procurement 33 33 18 5 4 6 1 71 10 2788
2017 Real property 28 34 18 7 6 6 1 67 14 2943
2017 Materiel management 35 33 15 7 6 4 1 72 13 1528
2017 Information management 32 31 16 6 4 9 1 71 11 3685
2017 Information technology 32 31 16 4 3 11 1 72 9 11562
2017 Internal audit 32 32 16 4 4 9 2 72 9 972
2017 Evaluation 28 32 16 5 5 13 1 70 12 1331
2017 Data sciences 31 31 16 5 3 12 2 72 10 2216
2017 Policy 23 30 17 8 6 14 1 63 17 8112
2017 Project management 27 31 18 7 5 10 1 66 14 7145
2017 Other services to the public 30 28 17 8 7 9 1 65 16 8263
2017 None of the above 27 29 18 8 7 9 1 63 17 20990
2014 Client contact centre 29 34 17 5 4 10 1 71 10 10915
2014 Health care practitioners 20 28 21 11 10 9 1 54 23 2481
2014 Federal regulators 26 29 19 7 6 12 1 63 15 4886
2014 Compliance, inspection and enforcement 27 31 18 8 7 8 1 64 16 19024
2014 Communications or public affairs 24 28 20 7 4 16 2 63 13 4592
2014 Access to information and privacy 33 28 17 6 4 11 2 69 11 1331
2014 Security 16 28 22 13 14 6 1 47 29 6366
2014 Science and technology 26 34 18 6 4 11 1 68 12 10888
2014 Library services 23 30 16 8 5 17 1 65 16 521
2014 Legal services 23 27 19 7 6 17 1 61 16 3611
2014 Administration and operations 28 31 18 7 5 10 1 66 13 29197
2014 Human resources 31 32 16 6 4 10 1 71 11 8770
2014 Financial management 27 31 19 5 4 13 1 68 10 7438
2014 Procurement 28 34 18 5 4 10 1 69 11 2959
2014 Real property 26 31 21 7 5 9 1 64 13 3470
2014 Materiel management 30 34 17 6 7 6 0 68 14 1937
2014 Information management 29 30 19 6 4 11 1 68 11 4630
2014 Information technology 28 30 18 4 3 15 1 69 9 13571
2014 Internal audit 27 33 17 6 5 10 2 68 13 1096
2014 Evaluation 24 28 17 7 5 17 2 64 14 1667
2014 Other services to the public 27 29 19 8 6 10 1 63 15 11737
2014 None of the above 23 29 19 8 7 13 1 61 17 26744
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 13318
2020 Health care practitioners 8 92 2323
2020 Federal regulators 8 92 4068
2020 Compliance, inspection and enforcement 9 91 17862
2020 Communications or public affairs 5 95 4964
2020 Access to information and privacy 5 95 1654
2020 Security 15 85 5224
2020 Science and technology 6 94 10626
2020 Library services 5 95 503
2020 Legal services 7 93 3637
2020 Administration and operations 6 94 28163
2020 Human resources 5 95 10409
2020 Financial management 5 95 7469
2020 Procurement 6 94 3453
2020 Real property 6 94 3596
2020 Materiel management 6 94 1653
2020 Information management 6 94 3746
2020 Information technology 5 95 12475
2020 Internal audit 5 95 1125
2020 Evaluation 7 93 1581
2020 Data sciences 5 95 2844
2020 Policy 7 93 10764
2020 Project management 7 93 8834
2020 Other services to the public 7 93 9698
2020 None of the above 7 93 16490
2019 Client contact centre 7 93 11016
2019 Health care practitioners 7 93 2144
2019 Federal regulators 8 92 4104
2019 Compliance, inspection and enforcement 10 90 16708
2019 Communications or public affairs 6 94 4975
2019 Access to information and privacy 5 95 1589
2019 Security 16 84 5239
2019 Science and technology 6 94 10950
2019 Library services 5 95 501
2019 Legal services 8 92 3223
2019 Administration and operations 7 93 26227
2019 Human resources 6 94 9827
2019 Financial management 6 94 7137
2019 Procurement 6 94 3136
2019 Real property 7 93 3378
2019 Materiel management 6 94 1718
2019 Information management 8 92 3835
2019 Information technology 5 95 11951
2019 Internal audit 6 94 1197
2019 Evaluation 7 93 1593
2019 Data sciences 6 94 2808
2019 Policy 8 92 9613
2019 Project management 8 92 7972
2019 Other services to the public 8 92 9232
2019 None of the above 8 92 16913
2018 Client contact centre 7 93 10037
2018 Health care practitioners 9 91 1987
2018 Federal regulators 9 91 4042
2018 Compliance, inspection and enforcement 10 90 16279
2018 Communications or public affairs 6 94 4504
2018 Access to information and privacy 6 94 1314
2018 Security 17 83 4478
2018 Science and technology 6 94 9783
2018 Library services 5 95 436
2018 Legal services 8 92 3195
2018 Administration and operations 7 93 23476
2018 Human resources 5 95 8432
2018 Financial management 6 94 6502
2018 Procurement 5 95 2725
2018 Real property 8 92 2793
2018 Materiel management 6 94 1484
2018 Information management 7 93 3473
2018 Information technology 5 95 10385
2018 Internal audit 6 94 1136
2018 Evaluation 7 93 1437
2018 Data sciences 6 94 2403
2018 Policy 7 93 8200
2018 Project management 8 92 6946
2018 Other services to the public 9 91 8238
2018 None of the above 8 92 14849

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 28 72 751
2020 Health care practitioners 42 58 167
2020 Federal regulators 32 68 325
2020 Compliance, inspection and enforcement 33 67 1435
2020 Communications or public affairs 44 56 271
2020 Access to information and privacy 34 66 77
2020 Security 45 55 614
2020 Science and technology 36 64 647
2020 Library services 32 68 26
2020 Legal services 33 67 238
2020 Administration and operations 37 63 1766
2020 Human resources 35 65 524
2020 Financial management 36 64 376
2020 Procurement 35 65 184
2020 Real property 40 60 225
2020 Materiel management 41 59 87
2020 Information management 34 66 224
2020 Information technology 34 66 639
2020 Internal audit 26 74 58
2020 Evaluation 32 68 105
2020 Data sciences 33 67 134
2020 Policy 33 67 810
2020 Project management 35 65 623
2020 Other services to the public 34 66 663
2020 None of the above 38 62 1118
2019 Client contact centre 35 65 742
2019 Health care practitioners 34 66 146
2019 Federal regulators 32 68 322
2019 Compliance, inspection and enforcement 31 69 1553
2019 Communications or public affairs 39 61 278
2019 Access to information and privacy 40 60 73
2019 Security 46 54 638
2019 Science and technology 40 60 647
2019 Library services 44 56 24
2019 Legal services 34 66 250
2019 Administration and operations 40 60 1858
2019 Human resources 39 61 555
2019 Financial management 33 67 408
2019 Procurement 34 66 195
2019 Real property 43 57 235
2019 Materiel management 34 66 104
2019 Information management 39 61 288
2019 Information technology 37 63 597
2019 Internal audit 37 63 70
2019 Evaluation 40 60 115
2019 Data sciences 39 61 167
2019 Policy 35 65 744
2019 Project management 37 63 617
2019 Other services to the public 40 60 712
2019 None of the above 39 61 1229
2018 Client contact centre 34 66 688
2018 Health care practitioners 35 65 165
2018 Federal regulators 31 69 350
2018 Compliance, inspection and enforcement 31 69 1618
2018 Communications or public affairs 42 58 274
2018 Access to information and privacy 44 56 76
2018 Security 43 57 588
2018 Science and technology 41 59 579
2018 Library services 57 43 23
2018 Legal services 33 67 241
2018 Administration and operations 37 63 1613
2018 Human resources 37 63 399
2018 Financial management 33 67 406
2018 Procurement 34 66 143
2018 Real property 32 68 201
2018 Materiel management 33 67 89
2018 Information management 33 67 249
2018 Information technology 34 66 540
2018 Internal audit 30 70 72
2018 Evaluation 36 64 105
2018 Data sciences 34 66 140
2018 Policy 36 64 598
2018 Project management 37 63 532
2018 Other services to the public 35 65 671
2018 None of the above 40 60 1141

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 76 24 751
2020 Health care practitioners 67 33 167
2020 Federal regulators 77 23 325
2020 Compliance, inspection and enforcement 80 20 1435
2020 Communications or public affairs 79 21 271
2020 Access to information and privacy 86 14 77
2020 Security 77 23 614
2020 Science and technology 74 26 647
2020 Library services 78 22 26
2020 Legal services 80 20 238
2020 Administration and operations 77 23 1766
2020 Human resources 79 21 524
2020 Financial management 81 19 376
2020 Procurement 69 31 184
2020 Real property 72 28 225
2020 Materiel management 67 33 87
2020 Information management 73 27 224
2020 Information technology 72 28 639
2020 Internal audit 68 32 58
2020 Evaluation 78 22 105
2020 Data sciences 78 22 134
2020 Policy 78 22 810
2020 Project management 76 24 623
2020 Other services to the public 75 25 663
2020 None of the above 78 22 1118
2019 Client contact centre 71 29 742
2019 Health care practitioners 73 27 146
2019 Federal regulators 80 20 322
2019 Compliance, inspection and enforcement 79 21 1553
2019 Communications or public affairs 79 21 278
2019 Access to information and privacy 73 27 73
2019 Security 78 22 638
2019 Science and technology 75 25 647
2019 Legal services 78 22 250
2019 Administration and operations 75 25 1858
2019 Human resources 77 23 555
2019 Financial management 76 24 408
2019 Procurement 72 28 195
2019 Real property 70 30 235
2019 Materiel management 77 23 104
2019 Information management 72 28 288
2019 Information technology 75 25 597
2019 Evaluation 80 20 115
2019 Data sciences 77 23 167
2019 Policy 81 19 744
2019 Project management 78 22 617
2019 Other services to the public 72 28 712
2019 None of the above 76 24 1229
2018 Client contact centre 75 25 690
2018 Health care practitioners 67 33 165
2018 Federal regulators 80 20 350
2018 Compliance, inspection and enforcement 80 20 1618
2018 Communications or public affairs 76 24 274
2018 Access to information and privacy 81 19 77
2018 Security 76 24 588
2018 Science and technology 73 27 579
2018 Legal services 82 18 241
2018 Administration and operations 77 23 1614
2018 Human resources 75 25 399
2018 Financial management 80 20 406
2018 Procurement 67 33 143
2018 Real property 75 25 201
2018 Materiel management 75 25 89
2018 Information management 78 22 252
2018 Information technology 75 25 540
2018 Evaluation 76 24 105
2018 Data sciences 82 18 140
2018 Policy 81 19 598
2018 Project management 79 21 532
2018 Other services to the public 72 28 680
2018 None of the above 75 25 1144

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 751
2020 Health care practitioners 8 92 167
2020 Federal regulators 6 94 325
2020 Compliance, inspection and enforcement 3 97 1435
2020 Communications or public affairs 5 95 271
2020 Security 7 93 614
2020 Science and technology 5 95 647
2020 Legal services 5 95 238
2020 Administration and operations 4 96 1766
2020 Human resources 5 95 524
2020 Financial management 5 95 376
2020 Procurement 7 93 184
2020 Real property 8 92 225
2020 Information management 4 96 224
2020 Information technology 4 96 639
2020 Evaluation 5 95 105
2020 Data sciences 6 94 134
2020 Policy 4 96 810
2020 Project management 5 95 623
2020 Other services to the public 5 95 663
2020 None of the above 4 96 1118
2019 Client contact centre 3 97 742
2019 Health care practitioners 4 96 146
2019 Federal regulators 3 97 322
2019 Compliance, inspection and enforcement 3 97 1553
2019 Communications or public affairs 3 97 278
2019 Security 7 93 638
2019 Science and technology 2 98 647
2019 Legal services 3 97 250
2019 Administration and operations 4 96 1858
2019 Human resources 6 94 555
2019 Financial management 6 94 408
2019 Procurement 4 96 195
2019 Real property 9 91 235
2019 Materiel management 8 92 104
2019 Information management 2 98 288
2019 Information technology 5 95 597
2019 Data sciences 4 96 167
2019 Policy 4 96 744
2019 Project management 5 95 617
2019 Other services to the public 4 96 712
2019 None of the above 5 95 1229
2018 Client contact centre 2 98 687
2018 Federal regulators 4 96 350
2018 Compliance, inspection and enforcement 2 98 1618
2018 Communications or public affairs 4 96 274
2018 Security 4 96 588
2018 Science and technology 4 96 578
2018 Legal services 4 96 241
2018 Administration and operations 4 96 1613
2018 Human resources 4 96 399
2018 Financial management 6 94 406
2018 Procurement 5 95 143
2018 Real property 4 96 201
2018 Materiel management 6 94 89
2018 Information management 4 96 249
2018 Information technology 5 95 540
2018 Data sciences 3 97 139
2018 Policy 4 96 598
2018 Project management 4 96 532
2018 Other services to the public 3 97 669
2018 None of the above 4 96 1138

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 751
2020 Health care practitioners 12 88 167
2020 Compliance, inspection and enforcement 2 98 1435
2020 Communications or public affairs 0 100 271
2020 Access to information and privacy 0 100 77
2020 Security 19 81 614
2020 Library services 0 100 26
2020 Administration and operations 1 99 1766
2020 Procurement 0 100 184
2020 Real property 0 100 225
2020 Materiel management 0 100 87
2020 Internal audit 0 100 58
2020 Data sciences 0 100 134
2020 Policy 1 99 810
2020 Other services to the public 3 97 663
2020 None of the above 5 95 1118
2019 Client contact centre 1 99 742
2019 Health care practitioners 15 85 146
2019 Compliance, inspection and enforcement 2 98 1553
2019 Security 22 78 638
2019 Science and technology 0 100 647
2019 Library services 0 100 24
2019 Administration and operations 2 98 1858
2019 Human resources 1 99 555
2019 Procurement 0 100 195
2019 Information management 0 100 288
2019 Other services to the public 1 99 712
2019 None of the above 4 96 1229
2018 Client contact centre 1 99 687
2018 Health care practitioners 10 90 165
2018 Compliance, inspection and enforcement 2 98 1618
2018 Communications or public affairs 0 100 274
2018 Access to information and privacy 0 100 75
2018 Security 23 77 588
2018 Library services 0 100 23
2018 Administration and operations 1 99 1613
2018 Information management 0 100 249
2018 Data sciences 0 100 139
2018 None of the above 4 96 1139

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 751
2020 Health care practitioners 7 93 167
2020 Federal regulators 6 94 325
2020 Compliance, inspection and enforcement 7 93 1435
2020 Communications or public affairs 7 93 271
2020 Access to information and privacy 6 94 77
2020 Security 10 90 614
2020 Science and technology 6 94 647
2020 Legal services 9 91 238
2020 Administration and operations 7 93 1766
2020 Human resources 6 94 524
2020 Financial management 7 93 376
2020 Procurement 11 89 184
2020 Real property 17 83 225
2020 Materiel management 12 88 87
2020 Information management 8 92 224
2020 Information technology 9 91 639
2020 Evaluation 6 94 105
2020 Data sciences 9 91 134
2020 Policy 9 91 810
2020 Project management 6 94 623
2020 Other services to the public 7 93 663
2020 None of the above 10 90 1118
2019 Client contact centre 6 94 742
2019 Health care practitioners 8 92 146
2019 Federal regulators 6 94 322
2019 Compliance, inspection and enforcement 7 93 1553
2019 Communications or public affairs 6 94 278
2019 Access to information and privacy 11 89 73
2019 Security 12 88 638
2019 Science and technology 6 94 647
2019 Legal services 8 92 250
2019 Administration and operations 7 93 1858
2019 Human resources 7 93 555
2019 Financial management 9 91 408
2019 Procurement 12 88 195
2019 Real property 12 88 235
2019 Materiel management 9 91 104
2019 Information management 9 91 288
2019 Information technology 10 90 597
2019 Evaluation 5 95 115
2019 Data sciences 5 95 167
2019 Policy 10 90 744
2019 Project management 8 92 617
2019 Other services to the public 7 93 712
2019 None of the above 7 93 1229
2018 Client contact centre 5 95 687
2018 Health care practitioners 7 93 165
2018 Federal regulators 6 94 350
2018 Compliance, inspection and enforcement 6 94 1618
2018 Communications or public affairs 6 94 274
2018 Access to information and privacy 10 90 75
2018 Security 11 89 588
2018 Science and technology 8 92 578
2018 Legal services 8 92 241
2018 Administration and operations 7 93 1613
2018 Human resources 5 95 399
2018 Financial management 3 97 406
2018 Procurement 11 89 143
2018 Real property 8 92 201
2018 Materiel management 14 86 89
2018 Information management 10 90 249
2018 Information technology 8 92 540
2018 Data sciences 7 93 139
2018 Policy 7 93 598
2018 Project management 6 94 532
2018 Other services to the public 6 94 669
2018 None of the above 6 94 1139

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 751
2020 Health care practitioners 9 91 167
2020 Federal regulators 9 91 325
2020 Compliance, inspection and enforcement 13 87 1435
2020 Communications or public affairs 4 96 271
2020 Access to information and privacy 7 93 77
2020 Security 11 89 614
2020 Science and technology 4 96 647
2020 Legal services 8 92 238
2020 Administration and operations 7 93 1766
2020 Human resources 2 98 524
2020 Financial management 4 96 376
2020 Procurement 6 94 184
2020 Real property 5 95 225
2020 Information management 7 93 224
2020 Information technology 3 97 639
2020 Policy 5 95 810
2020 Project management 8 92 623
2020 Other services to the public 13 87 663
2020 None of the above 6 94 1118
2019 Client contact centre 17 83 742
2019 Health care practitioners 9 91 146
2019 Federal regulators 8 92 322
2019 Compliance, inspection and enforcement 12 88 1553
2019 Communications or public affairs 4 96 278
2019 Access to information and privacy 10 90 73
2019 Security 13 87 638
2019 Science and technology 4 96 647
2019 Legal services 6 94 250
2019 Administration and operations 9 91 1858
2019 Human resources 3 97 555
2019 Financial management 4 96 408
2019 Procurement 4 96 195
2019 Real property 10 90 235
2019 Information management 5 95 288
2019 Information technology 4 96 597
2019 Data sciences 7 93 167
2019 Policy 4 96 744
2019 Project management 5 95 617
2019 Other services to the public 17 83 712
2019 None of the above 8 92 1229
2018 Client contact centre 15 85 689
2018 Health care practitioners 12 88 165
2018 Federal regulators 14 86 350
2018 Compliance, inspection and enforcement 12 88 1618
2018 Communications or public affairs 6 94 274
2018 Access to information and privacy 6 94 75
2018 Security 12 88 588
2018 Science and technology 5 95 578
2018 Legal services 5 95 241
2018 Administration and operations 7 93 1613
2018 Human resources 3 97 399
2018 Financial management 3 97 406
2018 Real property 7 93 201
2018 Information management 4 96 249
2018 Information technology 3 97 540
2018 Data sciences 5 95 139
2018 Policy 4 96 598
2018 Project management 7 93 532
2018 Other services to the public 16 84 670
2018 None of the above 7 93 1139

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 9 91 751
2020 Health care practitioners 9 91 167
2020 Federal regulators 9 91 325
2020 Compliance, inspection and enforcement 9 91 1435
2020 Communications or public affairs 6 94 271
2020 Security 7 93 614
2020 Science and technology 8 92 647
2020 Legal services 8 92 238
2020 Administration and operations 7 93 1766
2020 Human resources 9 91 524
2020 Financial management 6 94 376
2020 Procurement 14 86 184
2020 Real property 9 91 225
2020 Materiel management 9 91 87
2020 Information management 8 92 224
2020 Information technology 12 88 639
2020 Internal audit 9 91 58
2020 Evaluation 7 93 105
2020 Data sciences 9 91 134
2020 Policy 8 92 810
2020 Project management 9 91 623
2020 Other services to the public 9 91 663
2020 None of the above 10 90 1118
2019 Client contact centre 10 90 742
2019 Health care practitioners 5 95 146
2019 Federal regulators 7 93 322
2019 Compliance, inspection and enforcement 9 91 1553
2019 Communications or public affairs 6 94 278
2019 Access to information and privacy 9 91 73
2019 Security 9 91 638
2019 Science and technology 9 91 647
2019 Legal services 9 91 250
2019 Administration and operations 7 93 1858
2019 Human resources 9 91 555
2019 Financial management 10 90 408
2019 Procurement 9 91 195
2019 Real property 14 86 235
2019 Materiel management 7 93 104
2019 Information management 9 91 288
2019 Information technology 14 86 597
2019 Evaluation 8 92 115
2019 Data sciences 7 93 167
2019 Policy 6 94 744
2019 Project management 6 94 617
2019 Other services to the public 8 92 712
2019 None of the above 10 90 1229
2018 Client contact centre 8 92 687
2018 Health care practitioners 5 95 165
2018 Federal regulators 10 90 350
2018 Compliance, inspection and enforcement 8 92 1618
2018 Communications or public affairs 5 95 274
2018 Access to information and privacy 8 92 75
2018 Security 10 90 588
2018 Science and technology 7 93 578
2018 Legal services 7 93 241
2018 Administration and operations 8 92 1613
2018 Human resources 10 90 399
2018 Financial management 7 93 406
2018 Procurement 9 91 143
2018 Real property 10 90 201
2018 Materiel management 8 92 89
2018 Information management 7 93 249
2018 Information technology 11 89 540
2018 Internal audit 10 90 72
2018 Evaluation 7 93 105
2018 Policy 8 92 598
2018 Project management 6 94 532
2018 Other services to the public 9 91 669
2018 None of the above 10 90 1139

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 27 73 751
2020 Health care practitioners 25 75 167
2020 Federal regulators 30 70 325
2020 Compliance, inspection and enforcement 31 69 1434
2020 Communications or public affairs 22 78 271
2020 Access to information and privacy 27 73 77
2020 Security 33 67 614
2020 Science and technology 25 75 647
2020 Legal services 38 62 238
2020 Administration and operations 28 72 1766
2020 Human resources 27 73 523
2020 Financial management 27 73 376
2020 Procurement 21 79 184
2020 Real property 25 75 225
2020 Materiel management 14 86 87
2020 Information management 22 78 224
2020 Information technology 26 74 639
2020 Evaluation 28 72 105
2020 Data sciences 30 70 134
2020 Policy 32 68 810
2020 Project management 27 73 623
2020 Other services to the public 29 71 663
2020 None of the above 23 77 1118
2019 Client contact centre 28 72 730
2019 Health care practitioners 23 77 144
2019 Federal regulators 27 73 315
2019 Compliance, inspection and enforcement 27 73 1528
2019 Communications or public affairs 20 80 277
2019 Access to information and privacy 28 72 73
2019 Security 34 66 631
2019 Science and technology 21 79 638
2019 Legal services 24 76 249
2019 Administration and operations 26 74 1833
2019 Human resources 24 76 544
2019 Financial management 28 72 399
2019 Procurement 24 76 191
2019 Real property 19 81 231
2019 Materiel management 20 80 101
2019 Information management 20 80 287
2019 Information technology 27 73 587
2019 Evaluation 34 66 114
2019 Data sciences 27 73 165
2019 Policy 27 73 741
2019 Project management 26 74 611
2019 Other services to the public 26 74 706
2019 None of the above 25 75 1216
2018 Client contact centre 25 75 685
2018 Health care practitioners 30 70 167
2018 Federal regulators 29 71 350
2018 Compliance, inspection and enforcement 29 71 1616
2018 Communications or public affairs 16 84 277
2018 Access to information and privacy 16 84 74
2018 Security 35 65 584
2018 Science and technology 20 80 581
2018 Library services 20 80 23
2018 Legal services 23 77 241
2018 Administration and operations 23 77 1609
2018 Human resources 19 81 398
2018 Financial management 26 74 409
2018 Procurement 20 80 144
2018 Real property 18 82 202
2018 Materiel management 18 82 88
2018 Information management 19 81 250
2018 Information technology 28 72 539
2018 Internal audit 41 59 72
2018 Evaluation 23 77 105
2018 Data sciences 29 71 139
2018 Policy 27 73 596
2018 Project management 25 75 530
2018 Other services to the public 24 76 669
2018 None of the above 22 78 1141

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 20 80 751
2020 Health care practitioners 16 84 167
2020 Federal regulators 24 76 325
2020 Compliance, inspection and enforcement 22 78 1434
2020 Communications or public affairs 17 83 271
2020 Access to information and privacy 22 78 77
2020 Security 21 79 614
2020 Science and technology 21 79 647
2020 Library services 22 78 26
2020 Legal services 20 80 238
2020 Administration and operations 19 81 1766
2020 Human resources 19 81 523
2020 Financial management 23 77 376
2020 Procurement 18 82 184
2020 Real property 23 77 225
2020 Materiel management 14 86 87
2020 Information management 16 84 224
2020 Information technology 22 78 639
2020 Internal audit 22 78 58
2020 Evaluation 21 79 105
2020 Data sciences 20 80 134
2020 Policy 24 76 810
2020 Project management 17 83 623
2020 Other services to the public 19 81 663
2020 None of the above 16 84 1118
2019 Client contact centre 24 76 730
2019 Health care practitioners 16 84 144
2019 Federal regulators 20 80 315
2019 Compliance, inspection and enforcement 20 80 1528
2019 Communications or public affairs 17 83 277
2019 Access to information and privacy 12 88 73
2019 Security 21 79 631
2019 Science and technology 21 79 638
2019 Legal services 14 86 249
2019 Administration and operations 20 80 1833
2019 Human resources 16 84 544
2019 Financial management 19 81 399
2019 Procurement 20 80 191
2019 Real property 18 82 231
2019 Materiel management 15 85 101
2019 Information management 14 86 287
2019 Information technology 24 76 587
2019 Evaluation 25 75 114
2019 Data sciences 22 78 165
2019 Policy 23 77 741
2019 Project management 25 75 611
2019 Other services to the public 16 84 706
2019 None of the above 18 82 1216
2018 Client contact centre 22 78 685
2018 Health care practitioners 13 87 167
2018 Federal regulators 22 78 349
2018 Compliance, inspection and enforcement 22 78 1616
2018 Communications or public affairs 13 87 277
2018 Access to information and privacy 17 83 74
2018 Security 23 77 584
2018 Science and technology 22 78 580
2018 Legal services 14 86 241
2018 Administration and operations 17 83 1609
2018 Human resources 16 84 398
2018 Financial management 22 78 409
2018 Procurement 15 85 144
2018 Real property 17 83 202
2018 Materiel management 12 88 88
2018 Information management 16 84 251
2018 Information technology 25 75 539
2018 Evaluation 26 74 105
2018 Data sciences 28 72 139
2018 Policy 24 76 596
2018 Project management 20 80 530
2018 Other services to the public 20 80 670
2018 None of the above 18 82 1141

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 18 82 751
2020 Health care practitioners 17 83 167
2020 Federal regulators 17 83 325
2020 Compliance, inspection and enforcement 21 79 1434
2020 Communications or public affairs 10 90 271
2020 Access to information and privacy 17 83 77
2020 Security 24 76 614
2020 Science and technology 14 86 647
2020 Legal services 20 80 238
2020 Administration and operations 15 85 1766
2020 Human resources 15 85 523
2020 Financial management 18 82 376
2020 Procurement 13 87 184
2020 Real property 13 87 225
2020 Materiel management 9 91 87
2020 Information management 12 88 224
2020 Information technology 16 84 639
2020 Evaluation 15 85 105
2020 Data sciences 15 85 134
2020 Policy 15 85 810
2020 Project management 17 83 623
2020 Other services to the public 16 84 663
2020 None of the above 12 88 1118
2019 Client contact centre 15 85 730
2019 Health care practitioners 17 83 144
2019 Federal regulators 18 82 315
2019 Compliance, inspection and enforcement 18 82 1528
2019 Communications or public affairs 7 93 277
2019 Access to information and privacy 16 84 73
2019 Security 23 77 631
2019 Science and technology 11 89 638
2019 Legal services 12 88 249
2019 Administration and operations 16 84 1833
2019 Human resources 14 86 544
2019 Financial management 12 88 399
2019 Procurement 11 89 191
2019 Real property 10 90 231
2019 Materiel management 13 87 101
2019 Information management 8 92 287
2019 Information technology 18 82 587
2019 Evaluation 22 78 114
2019 Data sciences 13 87 165
2019 Policy 15 85 741
2019 Project management 18 82 611
2019 Other services to the public 14 86 706
2019 None of the above 14 86 1216
2018 Client contact centre 13 87 684
2018 Health care practitioners 10 90 167
2018 Federal regulators 18 82 349
2018 Compliance, inspection and enforcement 19 81 1616
2018 Communications or public affairs 8 92 277
2018 Access to information and privacy 8 92 74
2018 Security 24 76 584
2018 Science and technology 13 87 580
2018 Legal services 10 90 241
2018 Administration and operations 13 87 1609
2018 Human resources 11 89 398
2018 Financial management 16 84 409
2018 Procurement 11 89 144
2018 Real property 10 90 202
2018 Materiel management 6 94 88
2018 Information management 11 89 250
2018 Information technology 19 81 539
2018 Evaluation 13 87 105
2018 Data sciences 15 85 139
2018 Policy 13 87 596
2018 Project management 13 87 530
2018 Other services to the public 13 87 670
2018 None of the above 11 89 1140

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 751
2020 Health care practitioners 3 97 167
2020 Federal regulators 6 94 325
2020 Compliance, inspection and enforcement 7 93 1434
2020 Communications or public affairs 6 94 271
2020 Access to information and privacy 8 92 77
2020 Security 10 90 614
2020 Science and technology 6 94 647
2020 Legal services 5 95 238
2020 Administration and operations 6 94 1766
2020 Human resources 4 96 523
2020 Financial management 6 94 376
2020 Procurement 3 97 184
2020 Real property 6 94 225
2020 Information management 4 96 224
2020 Information technology 5 95 639
2020 Policy 7 93 810
2020 Project management 6 94 623
2020 Other services to the public 6 94 663
2020 None of the above 4 96 1118
2019 Client contact centre 8 92 730
2019 Health care practitioners 6 94 144
2019 Federal regulators 7 93 315
2019 Compliance, inspection and enforcement 7 93 1528
2019 Communications or public affairs 3 97 277
2019 Access to information and privacy 7 93 73
2019 Security 8 92 631
2019 Science and technology 4 96 638
2019 Legal services 5 95 249
2019 Administration and operations 7 93 1833
2019 Human resources 6 94 544
2019 Financial management 8 92 399
2019 Procurement 5 95 191
2019 Real property 4 96 231
2019 Materiel management 6 94 101
2019 Information management 5 95 287
2019 Information technology 7 93 587
2019 Evaluation 11 89 114
2019 Data sciences 5 95 165
2019 Policy 6 94 741
2019 Project management 6 94 611
2019 Other services to the public 6 94 706
2019 None of the above 6 94 1216
2018 Client contact centre 8 92 684
2018 Health care practitioners 6 94 167
2018 Federal regulators 4 96 349
2018 Compliance, inspection and enforcement 7 93 1616
2018 Communications or public affairs 6 94 277
2018 Security 10 90 584
2018 Science and technology 6 94 580
2018 Legal services 5 95 241
2018 Administration and operations 5 95 1609
2018 Human resources 4 96 398
2018 Financial management 5 95 409
2018 Procurement 4 96 144
2018 Real property 4 96 202
2018 Information management 6 94 250
2018 Information technology 7 93 539
2018 Internal audit 9 91 72
2018 Evaluation 5 95 105
2018 Data sciences 5 95 139
2018 Policy 6 94 596
2018 Project management 5 95 530
2018 Other services to the public 7 93 667
2018 None of the above 5 95 1140

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 23 77 751
2020 Health care practitioners 27 73 167
2020 Federal regulators 29 71 325
2020 Compliance, inspection and enforcement 24 76 1434
2020 Communications or public affairs 33 67 271
2020 Access to information and privacy 23 77 77
2020 Security 22 78 614
2020 Science and technology 28 72 647
2020 Library services 36 64 26
2020 Legal services 26 74 238
2020 Administration and operations 27 73 1766
2020 Human resources 27 73 523
2020 Financial management 29 71 376
2020 Procurement 31 69 184
2020 Real property 25 75 225
2020 Materiel management 38 62 87
2020 Information management 23 77 224
2020 Information technology 23 77 639
2020 Internal audit 14 86 58
2020 Evaluation 31 69 105
2020 Data sciences 27 73 134
2020 Policy 30 70 810
2020 Project management 29 71 623
2020 Other services to the public 24 76 663
2020 None of the above 26 74 1118
2019 Client contact centre 25 75 730
2019 Health care practitioners 25 75 144
2019 Federal regulators 27 73 315
2019 Compliance, inspection and enforcement 29 71 1528
2019 Communications or public affairs 39 61 277
2019 Access to information and privacy 34 66 73
2019 Security 24 76 631
2019 Science and technology 30 70 638
2019 Library services 35 65 24
2019 Legal services 23 77 249
2019 Administration and operations 30 70 1833
2019 Human resources 31 69 544
2019 Financial management 25 75 399
2019 Procurement 32 68 191
2019 Real property 31 69 231
2019 Materiel management 23 77 101
2019 Information management 30 70 287
2019 Information technology 27 73 587
2019 Internal audit 34 66 70
2019 Evaluation 26 74 114
2019 Data sciences 23 77 165
2019 Policy 35 65 741
2019 Project management 33 67 611
2019 Other services to the public 27 73 706
2019 None of the above 29 71 1216
2018 Client contact centre 22 78 685
2018 Health care practitioners 17 83 167
2018 Federal regulators 27 73 349
2018 Compliance, inspection and enforcement 27 73 1616
2018 Communications or public affairs 33 67 277
2018 Access to information and privacy 27 73 74
2018 Security 19 81 584
2018 Science and technology 25 75 580
2018 Legal services 25 75 241
2018 Administration and operations 27 73 1609
2018 Human resources 27 73 398
2018 Financial management 27 73 409
2018 Procurement 37 63 144
2018 Real property 25 75 202
2018 Materiel management 28 72 88
2018 Information management 28 72 250
2018 Information technology 22 78 539
2018 Evaluation 32 68 105
2018 Data sciences 27 73 139
2018 Policy 30 70 596
2018 Project management 32 68 530
2018 Other services to the public 24 76 667
2018 None of the above 25 75 1142

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 16 84 751
2020 Health care practitioners 20 80 167
2020 Federal regulators 27 73 325
2020 Compliance, inspection and enforcement 29 71 1434
2020 Communications or public affairs 30 70 271
2020 Access to information and privacy 17 83 77
2020 Security 37 63 614
2020 Science and technology 37 63 647
2020 Library services 20 80 26
2020 Legal services 35 65 238
2020 Administration and operations 21 79 1766
2020 Human resources 21 79 523
2020 Financial management 22 78 376
2020 Procurement 28 72 184
2020 Real property 32 68 225
2020 Materiel management 29 71 87
2020 Information management 22 78 224
2020 Information technology 27 73 639
2020 Internal audit 14 86 58
2020 Evaluation 27 73 105
2020 Data sciences 30 70 134
2020 Policy 28 72 810
2020 Project management 32 68 623
2020 Other services to the public 25 75 663
2020 None of the above 29 71 1118
2019 Client contact centre 19 81 730
2019 Health care practitioners 22 78 144
2019 Federal regulators 26 74 315
2019 Compliance, inspection and enforcement 33 67 1528
2019 Communications or public affairs 25 75 277
2019 Access to information and privacy 23 77 73
2019 Security 39 61 631
2019 Science and technology 40 60 638
2019 Library services 44 56 24
2019 Legal services 35 65 249
2019 Administration and operations 24 76 1833
2019 Human resources 21 79 544
2019 Financial management 23 77 399
2019 Procurement 22 78 191
2019 Real property 28 72 231
2019 Materiel management 29 71 101
2019 Information management 24 76 287
2019 Information technology 27 73 587
2019 Internal audit 28 72 70
2019 Evaluation 30 70 114
2019 Data sciences 28 72 165
2019 Policy 34 66 741
2019 Project management 31 69 611
2019 Other services to the public 31 69 706
2019 None of the above 26 74 1216
2018 Client contact centre 20 80 685
2018 Health care practitioners 18 82 167
2018 Federal regulators 29 71 349
2018 Compliance, inspection and enforcement 32 68 1616
2018 Communications or public affairs 29 71 277
2018 Access to information and privacy 27 73 74
2018 Security 38 62 584
2018 Science and technology 33 67 580
2018 Library services 44 56 23
2018 Legal services 38 62 241
2018 Administration and operations 26 74 1609
2018 Human resources 19 81 398
2018 Financial management 22 78 409
2018 Procurement 25 75 144
2018 Real property 27 73 202
2018 Materiel management 22 78 88
2018 Information management 23 77 251
2018 Information technology 25 75 539
2018 Internal audit 31 69 72
2018 Evaluation 18 82 105
2018 Data sciences 36 64 139
2018 Policy 34 66 596
2018 Project management 27 73 530
2018 Other services to the public 31 69 671
2018 None of the above 28 72 1142

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 751
2020 Health care practitioners 6 94 167
2020 Federal regulators 2 98 325
2020 Compliance, inspection and enforcement 4 96 1434
2020 Communications or public affairs 5 95 271
2020 Security 9 91 614
2020 Science and technology 3 97 647
2020 Legal services 6 94 238
2020 Administration and operations 4 96 1766
2020 Human resources 4 96 523
2020 Financial management 2 98 376
2020 Real property 3 97 225
2020 Materiel management 6 94 87
2020 Information management 2 98 224
2020 Information technology 3 97 639
2020 Evaluation 5 95 105
2020 Policy 4 96 810
2020 Project management 4 96 623
2020 Other services to the public 3 97 663
2020 None of the above 6 94 1118
2019 Client contact centre 5 95 730
2019 Health care practitioners 3 97 144
2019 Federal regulators 3 97 315
2019 Compliance, inspection and enforcement 5 95 1528
2019 Communications or public affairs 4 96 277
2019 Security 5 95 631
2019 Science and technology 3 97 638
2019 Legal services 3 97 249
2019 Administration and operations 5 95 1833
2019 Human resources 4 96 544
2019 Financial management 2 98 399
2019 Procurement 3 97 191
2019 Information technology 4 96 587
2019 Evaluation 4 96 114
2019 Policy 4 96 741
2019 Project management 4 96 611
2019 Other services to the public 5 95 706
2019 None of the above 5 95 1216
2018 Client contact centre 4 96 684
2018 Federal regulators 2 98 349
2018 Compliance, inspection and enforcement 4 96 1616
2018 Communications or public affairs 5 95 277
2018 Access to information and privacy 0 100 74
2018 Security 9 91 584
2018 Science and technology 2 98 580
2018 Legal services 5 95 241
2018 Administration and operations 3 97 1609
2018 Human resources 4 96 398
2018 Financial management 2 98 409
2018 Real property 3 97 202
2018 Information management 2 98 250
2018 Information technology 4 96 539
2018 Policy 4 96 596
2018 Project management 3 97 530
2018 Other services to the public 3 97 666
2018 None of the above 3 97 1141

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 2 98 751
2020 Compliance, inspection and enforcement 2 98 1434
2020 Communications or public affairs 5 95 271
2020 Security 3 97 614
2020 Science and technology 2 98 647
2020 Legal services 3 97 238
2020 Administration and operations 1 99 1766
2020 Human resources 2 98 523
2020 Financial management 2 98 376
2020 Information technology 2 98 639
2020 Evaluation 4 96 105
2020 Policy 4 96 810
2020 Project management 1 99 623
2020 Other services to the public 1 99 663
2020 None of the above 2 98 1118
2019 Client contact centre 2 98 730
2019 Federal regulators 2 98 315
2019 Compliance, inspection and enforcement 2 98 1528
2019 Communications or public affairs 2 98 277
2019 Security 3 97 631
2019 Science and technology 2 98 638
2019 Legal services 2 98 249
2019 Administration and operations 2 98 1833
2019 Human resources 1 99 544
2019 Real property 3 97 231
2019 Materiel management 0 100 101
2019 Information technology 2 98 587
2019 Data sciences 3 97 165
2019 Policy 5 95 741
2019 Project management 2 98 611
2019 Other services to the public 4 96 706
2019 None of the above 2 98 1216
2018 Client contact centre 2 98 684
2018 Federal regulators 2 98 349
2018 Compliance, inspection and enforcement 2 98 1616
2018 Communications or public affairs 3 97 277
2018 Security 4 96 584
2018 Science and technology 1 99 580
2018 Legal services 3 97 241
2018 Administration and operations 1 99 1609
2018 Procurement 0 100 144
2018 Information technology 2 98 539
2018 Policy 3 97 596
2018 Project management 2 98 530
2018 Other services to the public 2 98 666
2018 None of the above 2 98 1140

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 751
2020 Health care practitioners 13 87 167
2020 Federal regulators 10 90 325
2020 Compliance, inspection and enforcement 9 91 1434
2020 Communications or public affairs 9 91 271
2020 Security 11 89 614
2020 Science and technology 7 93 647
2020 Legal services 9 91 238
2020 Administration and operations 8 92 1766
2020 Human resources 6 94 523
2020 Financial management 6 94 376
2020 Procurement 9 91 184
2020 Real property 7 93 225
2020 Materiel management 8 92 87
2020 Information management 4 96 224
2020 Information technology 4 96 639
2020 Internal audit 8 92 58
2020 Evaluation 11 89 105
2020 Data sciences 7 93 134
2020 Policy 9 91 810
2020 Project management 8 92 623
2020 Other services to the public 9 91 663
2020 None of the above 10 90 1118
2019 Client contact centre 6 94 730
2019 Health care practitioners 7 93 144
2019 Federal regulators 7 93 315
2019 Compliance, inspection and enforcement 9 91 1528
2019 Communications or public affairs 6 94 277
2019 Access to information and privacy 9 91 73
2019 Security 12 88 631
2019 Science and technology 8 92 638
2019 Legal services 6 94 249
2019 Administration and operations 8 92 1833
2019 Human resources 6 94 544
2019 Financial management 5 95 399
2019 Procurement 9 91 191
2019 Real property 4 96 231
2019 Materiel management 6 94 101
2019 Information management 5 95 287
2019 Information technology 7 93 587
2019 Evaluation 5 95 114
2019 Data sciences 10 90 165
2019 Policy 8 92 741
2019 Project management 8 92 611
2019 Other services to the public 8 92 706
2019 None of the above 8 92 1216
2018 Client contact centre 6 94 684
2018 Health care practitioners 7 93 167
2018 Federal regulators 6 94 349
2018 Compliance, inspection and enforcement 9 91 1616
2018 Communications or public affairs 5 95 277
2018 Access to information and privacy 7 93 74
2018 Security 12 88 584
2018 Science and technology 5 95 580
2018 Legal services 10 90 241
2018 Administration and operations 8 92 1609
2018 Human resources 5 95 398
2018 Financial management 6 94 409
2018 Procurement 8 92 144
2018 Real property 4 96 202
2018 Materiel management 6 94 88
2018 Information management 4 96 250
2018 Information technology 6 94 539
2018 Evaluation 6 94 105
2018 Data sciences 6 94 139
2018 Policy 7 93 596
2018 Project management 9 91 530
2018 Other services to the public 8 92 669
2018 None of the above 8 92 1140

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 22 78 751
2020 Health care practitioners 14 86 167
2020 Federal regulators 17 83 325
2020 Compliance, inspection and enforcement 22 78 1434
2020 Communications or public affairs 20 80 271
2020 Access to information and privacy 16 84 77
2020 Security 18 82 614
2020 Science and technology 16 84 647
2020 Legal services 27 73 238
2020 Administration and operations 19 81 1766
2020 Human resources 21 79 523
2020 Financial management 16 84 376
2020 Procurement 14 86 184
2020 Real property 13 87 225
2020 Materiel management 13 87 87
2020 Information management 15 85 224
2020 Information technology 11 89 639
2020 Evaluation 16 84 105
2020 Data sciences 17 83 134
2020 Policy 20 80 810
2020 Project management 19 81 623
2020 Other services to the public 17 83 663
2020 None of the above 19 81 1118
2019 Client contact centre 14 86 730
2019 Health care practitioners 18 82 144
2019 Federal regulators 18 82 315
2019 Compliance, inspection and enforcement 18 82 1528
2019 Communications or public affairs 20 80 277
2019 Access to information and privacy 11 89 73
2019 Security 16 84 631
2019 Science and technology 14 86 638
2019 Legal services 23 77 249
2019 Administration and operations 17 83 1833
2019 Human resources 14 86 544
2019 Financial management 12 88 399
2019 Procurement 15 85 191
2019 Real property 8 92 231
2019 Materiel management 10 90 101
2019 Information management 11 89 287
2019 Information technology 11 89 587
2019 Evaluation 18 82 114
2019 Data sciences 17 83 165
2019 Policy 17 83 741
2019 Project management 13 87 611
2019 Other services to the public 17 83 706
2019 None of the above 13 87 1216
2018 Client contact centre 13 87 684
2018 Health care practitioners 9 91 167
2018 Federal regulators 17 83 349
2018 Compliance, inspection and enforcement 17 83 1616
2018 Communications or public affairs 17 83 277
2018 Access to information and privacy 19 81 74
2018 Security 14 86 584
2018 Science and technology 10 90 580
2018 Legal services 22 78 241
2018 Administration and operations 16 84 1609
2018 Human resources 17 83 398
2018 Financial management 16 84 409
2018 Procurement 14 86 144
2018 Real property 7 93 202
2018 Materiel management 14 86 88
2018 Information management 11 89 250
2018 Information technology 11 89 539
2018 Evaluation 16 84 105
2018 Data sciences 16 84 139
2018 Policy 18 82 596
2018 Project management 15 85 530
2018 Other services to the public 15 85 669
2018 None of the above 14 86 1142

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 1 99 751
2020 Compliance, inspection and enforcement 1 99 1434
2020 Communications or public affairs 0 100 271
2020 Security 2 98 614
2020 Science and technology 1 99 647
2020 Legal services 0 100 238
2020 Administration and operations 1 99 1766
2020 Procurement 0 100 184
2020 Materiel management 0 100 87
2020 Internal audit 0 100 58
2020 Evaluation 0 100 105
2020 Data sciences 0 100 134
2020 Other services to the public 1 99 663
2020 None of the above 1 99 1118
2019 Client contact centre 1 99 730
2019 Health care practitioners 0 100 144
2019 Compliance, inspection and enforcement 1 99 1528
2019 Communications or public affairs 0 100 277
2019 Access to information and privacy 0 100 73
2019 Security 3 97 631
2019 Library services 0 100 24
2019 Administration and operations 1 99 1833
2019 Human resources 1 99 544
2019 Internal audit 0 100 70
2019 Policy 1 99 741
2019 Other services to the public 1 99 706
2019 None of the above 1 99 1216
2018 Health care practitioners 0 100 167
2018 Compliance, inspection and enforcement 1 99 1616
2018 Security 2 98 584
2018 Science and technology 0 100 580
2018 Library services 0 100 23
2018 Administration and operations 0 100 1609
2018 Real property 0 100 202
2018 Policy 1 99 596
2018 Other services to the public 1 99 666
2018 None of the above 1 99 1140

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 19 81 751
2020 Health care practitioners 16 84 167
2020 Federal regulators 15 85 325
2020 Compliance, inspection and enforcement 17 83 1434
2020 Communications or public affairs 15 85 271
2020 Access to information and privacy 19 81 77
2020 Security 17 83 614
2020 Science and technology 11 89 647
2020 Library services 20 80 26
2020 Legal services 15 85 238
2020 Administration and operations 19 81 1766
2020 Human resources 20 80 523
2020 Financial management 15 85 376
2020 Procurement 17 83 184
2020 Real property 13 87 225
2020 Materiel management 17 83 87
2020 Information management 17 83 224
2020 Information technology 15 85 639
2020 Internal audit 16 84 58
2020 Evaluation 13 87 105
2020 Data sciences 14 86 134
2020 Policy 17 83 810
2020 Project management 12 88 623
2020 Other services to the public 19 81 663
2020 None of the above 16 84 1118
2019 Client contact centre 16 84 730
2019 Health care practitioners 19 81 144
2019 Federal regulators 17 83 315
2019 Compliance, inspection and enforcement 19 81 1528
2019 Communications or public affairs 14 86 277
2019 Access to information and privacy 21 79 73
2019 Security 18 82 631
2019 Science and technology 11 89 638
2019 Library services 30 70 24
2019 Legal services 19 81 249
2019 Administration and operations 19 81 1833
2019 Human resources 22 78 544
2019 Financial management 16 84 399
2019 Procurement 13 87 191
2019 Real property 13 87 231
2019 Materiel management 22 78 101
2019 Information management 22 78 287
2019 Information technology 16 84 587
2019 Internal audit 13 87 70
2019 Evaluation 14 86 114
2019 Data sciences 21 79 165
2019 Policy 15 85 741
2019 Project management 14 86 611
2019 Other services to the public 17 83 706
2019 None of the above 17 83 1216
2018 Client contact centre 17 83 684
2018 Health care practitioners 19 81 167
2018 Federal regulators 13 87 349
2018 Compliance, inspection and enforcement 17 83 1616
2018 Communications or public affairs 15 85 277
2018 Access to information and privacy 23 77 75
2018 Security 18 82 584
2018 Science and technology 10 90 580
2018 Library services 21 79 23
2018 Legal services 21 79 241
2018 Administration and operations 20 80 1610
2018 Human resources 20 80 398
2018 Financial management 17 83 409
2018 Procurement 12 88 144
2018 Real property 16 84 202
2018 Materiel management 20 80 88
2018 Information management 22 78 251
2018 Information technology 16 84 539
2018 Internal audit 8 92 72
2018 Evaluation 15 85 105
2018 Data sciences 16 84 140
2018 Policy 15 85 596
2018 Project management 19 81 530
2018 Other services to the public 19 81 668
2018 None of the above 17 83 1142

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Health care practitioners 0 100 167
2020 Federal regulators 0 100 325
2020 Compliance, inspection and enforcement 1 99 1434
2020 Communications or public affairs 0 100 271
2020 Access to information and privacy 0 100 77
2020 Library services 0 100 26
2020 Legal services 0 100 238
2020 Human resources 0 100 523
2020 Financial management 0 100 376
2020 Procurement 0 100 184
2020 Real property 0 100 225
2020 Internal audit 0 100 58
2020 Evaluation 0 100 105
2019 Health care practitioners 0 100 144
2019 Federal regulators 0 100 315
2019 Access to information and privacy 0 100 73
2019 Science and technology 1 99 638
2019 Library services 0 100 24
2019 Legal services 0 100 249
2019 Real property 0 100 231
2019 Materiel management 0 100 101
2019 Information management 0 100 287
2019 Internal audit 0 100 70
2019 Evaluation 0 100 114
2019 Data sciences 0 100 165
2019 None of the above 1 99 1216
2018 Client contact centre 1 99 684
2018 Health care practitioners 0 100 167
2018 Federal regulators 0 100 349
2018 Compliance, inspection and enforcement 0 100 1616
2018 Access to information and privacy 0 100 74
2018 Security 0 100 584
2018 Legal services 0 100 241
2018 Human resources 0 100 398
2018 Materiel management 0 100 88
2018 Evaluation 0 100 105
2018 Data sciences 0 100 139
2018 None of the above 1 99 1141

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 18 82 751
2020 Health care practitioners 20 80 167
2020 Federal regulators 14 86 325
2020 Compliance, inspection and enforcement 15 85 1434
2020 Communications or public affairs 14 86 271
2020 Access to information and privacy 19 81 77
2020 Security 15 85 614
2020 Science and technology 15 85 647
2020 Legal services 9 91 238
2020 Administration and operations 19 81 1766
2020 Human resources 15 85 523
2020 Financial management 20 80 376
2020 Procurement 25 75 184
2020 Real property 24 76 225
2020 Materiel management 18 82 87
2020 Information management 27 73 224
2020 Information technology 23 77 639
2020 Evaluation 11 89 105
2020 Data sciences 12 88 134
2020 Policy 11 89 810
2020 Project management 18 82 623
2020 Other services to the public 18 82 663
2020 None of the above 21 79 1118
2019 Client contact centre 25 75 730
2019 Health care practitioners 26 74 144
2019 Federal regulators 16 84 315
2019 Compliance, inspection and enforcement 15 85 1528
2019 Communications or public affairs 19 81 277
2019 Access to information and privacy 19 81 73
2019 Security 16 84 631
2019 Science and technology 14 86 638
2019 Legal services 11 89 249
2019 Administration and operations 19 81 1833
2019 Human resources 18 82 544
2019 Financial management 19 81 399
2019 Procurement 24 76 191
2019 Real property 24 76 231
2019 Materiel management 25 75 101
2019 Information management 22 78 287
2019 Information technology 21 79 587
2019 Evaluation 15 85 114
2019 Data sciences 15 85 165
2019 Policy 11 89 741
2019 Project management 16 84 611
2019 Other services to the public 19 81 706
2019 None of the above 22 78 1216
2018 Client contact centre 22 78 686
2018 Health care practitioners 22 78 167
2018 Federal regulators 15 85 349
2018 Compliance, inspection and enforcement 14 86 1616
2018 Communications or public affairs 18 82 277
2018 Access to information and privacy 29 71 74
2018 Security 17 83 584
2018 Science and technology 17 83 581
2018 Legal services 12 88 241
2018 Administration and operations 19 81 1609
2018 Human resources 21 79 398
2018 Financial management 19 81 409
2018 Procurement 25 75 144
2018 Real property 26 74 202
2018 Materiel management 28 72 88
2018 Information management 25 75 252
2018 Information technology 21 79 539
2018 Evaluation 23 77 105
2018 Data sciences 12 88 141
2018 Policy 13 87 596
2018 Project management 18 82 530
2018 Other services to the public 18 82 669
2018 None of the above 21 79 1145

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 29 71 751
2020 Health care practitioners 36 64 167
2020 Federal regulators 27 73 325
2020 Compliance, inspection and enforcement 28 72 1435
2020 Communications or public affairs 31 69 271
2020 Access to information and privacy 40 60 77
2020 Security 28 72 614
2020 Science and technology 29 71 647
2020 Library services 28 72 26
2020 Legal services 21 79 238
2020 Administration and operations 30 70 1766
2020 Human resources 35 65 524
2020 Financial management 32 68 376
2020 Procurement 35 65 184
2020 Real property 37 63 225
2020 Materiel management 32 68 87
2020 Information management 29 71 224
2020 Information technology 29 71 639
2020 Internal audit 27 73 58
2020 Evaluation 33 67 105
2020 Data sciences 28 72 134
2020 Policy 30 70 810
2020 Project management 32 68 623
2020 Other services to the public 29 71 663
2020 None of the above 30 70 1118
2019 Client contact centre 29 71 727
2019 Health care practitioners 29 71 143
2019 Federal regulators 29 71 313
2019 Compliance, inspection and enforcement 29 71 1519
2019 Communications or public affairs 37 63 275
2019 Access to information and privacy 40 60 72
2019 Security 28 72 628
2019 Science and technology 30 70 634
2019 Library services 25 75 24
2019 Legal services 20 80 248
2019 Administration and operations 30 70 1817
2019 Human resources 32 68 541
2019 Financial management 28 72 396
2019 Procurement 36 64 191
2019 Real property 30 70 228
2019 Materiel management 36 64 101
2019 Information management 30 70 285
2019 Information technology 28 72 580
2019 Internal audit 29 71 69
2019 Evaluation 25 75 114
2019 Data sciences 32 68 163
2019 Policy 30 70 731
2019 Project management 28 72 608
2019 Other services to the public 31 69 704
2019 None of the above 28 72 1211
2018 Client contact centre 30 70 688
2018 Health care practitioners 31 69 167
2018 Federal regulators 30 70 350
2018 Compliance, inspection and enforcement 27 73 1619
2018 Communications or public affairs 31 69 276
2018 Access to information and privacy 40 60 77
2018 Security 25 75 588
2018 Science and technology 26 74 579
2018 Library services 28 72 23
2018 Legal services 27 73 241
2018 Administration and operations 30 70 1616
2018 Human resources 29 71 398
2018 Financial management 29 71 408
2018 Procurement 33 67 143
2018 Real property 31 69 202
2018 Materiel management 35 65 88
2018 Information management 34 66 250
2018 Information technology 30 70 538
2018 Internal audit 22 78 72
2018 Evaluation 25 75 105
2018 Data sciences 27 73 141
2018 Policy 30 70 598
2018 Project management 31 69 532
2018 Other services to the public 31 69 675
2018 None of the above 30 70 1148

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 13 87 751
2020 Health care practitioners 14 86 167
2020 Federal regulators 13 87 325
2020 Compliance, inspection and enforcement 13 87 1435
2020 Communications or public affairs 15 85 271
2020 Access to information and privacy 10 90 77
2020 Security 16 84 614
2020 Science and technology 14 86 647
2020 Library services 28 72 26
2020 Legal services 12 88 238
2020 Administration and operations 14 86 1766
2020 Human resources 18 82 524
2020 Financial management 14 86 376
2020 Procurement 16 84 184
2020 Real property 15 85 225
2020 Materiel management 12 88 87
2020 Information management 12 88 224
2020 Information technology 14 86 639
2020 Internal audit 9 91 58
2020 Evaluation 15 85 105
2020 Data sciences 11 89 134
2020 Policy 13 87 810
2020 Project management 16 84 623
2020 Other services to the public 17 83 663
2020 None of the above 16 84 1118
2019 Client contact centre 14 86 727
2019 Health care practitioners 18 82 143
2019 Federal regulators 19 81 313
2019 Compliance, inspection and enforcement 13 87 1519
2019 Communications or public affairs 22 78 275
2019 Access to information and privacy 14 86 72
2019 Security 18 82 628
2019 Science and technology 10 90 634
2019 Legal services 8 92 248
2019 Administration and operations 15 85 1817
2019 Human resources 14 86 541
2019 Financial management 14 86 396
2019 Procurement 17 83 191
2019 Real property 15 85 228
2019 Materiel management 12 88 101
2019 Information management 18 82 285
2019 Information technology 15 85 580
2019 Evaluation 14 86 114
2019 Data sciences 16 84 163
2019 Policy 12 88 731
2019 Project management 13 87 608
2019 Other services to the public 14 86 704
2019 None of the above 12 88 1211
2018 Client contact centre 15 85 687
2018 Health care practitioners 15 85 167
2018 Federal regulators 14 86 350
2018 Compliance, inspection and enforcement 15 85 1619
2018 Communications or public affairs 15 85 276
2018 Access to information and privacy 16 84 75
2018 Security 17 83 588
2018 Science and technology 14 86 579
2018 Legal services 10 90 241
2018 Administration and operations 15 85 1615
2018 Human resources 18 82 398
2018 Financial management 14 86 408
2018 Procurement 15 85 143
2018 Real property 17 83 202
2018 Materiel management 22 78 88
2018 Information management 16 84 250
2018 Information technology 13 87 538
2018 Evaluation 11 89 105
2018 Data sciences 13 87 140
2018 Policy 14 86 598
2018 Project management 16 84 532
2018 Other services to the public 15 85 671
2018 None of the above 14 86 1145

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 751
2020 Health care practitioners 5 95 167
2020 Federal regulators 7 93 325
2020 Compliance, inspection and enforcement 3 97 1435
2020 Communications or public affairs 5 95 271
2020 Security 5 95 614
2020 Science and technology 5 95 647
2020 Legal services 3 97 238
2020 Administration and operations 6 94 1766
2020 Human resources 6 94 524
2020 Financial management 6 94 376
2020 Procurement 6 94 184
2020 Real property 6 94 225
2020 Materiel management 14 86 87
2020 Information management 4 96 224
2020 Information technology 5 95 639
2020 Data sciences 6 94 134
2020 Policy 7 93 810
2020 Project management 5 95 623
2020 Other services to the public 6 94 663
2020 None of the above 6 94 1118
2019 Client contact centre 3 97 727
2019 Health care practitioners 6 94 143
2019 Federal regulators 5 95 313
2019 Compliance, inspection and enforcement 4 96 1519
2019 Communications or public affairs 6 94 275
2019 Security 5 95 628
2019 Science and technology 5 95 634
2019 Legal services 4 96 248
2019 Administration and operations 5 95 1817
2019 Human resources 5 95 541
2019 Financial management 6 94 396
2019 Procurement 4 96 191
2019 Real property 7 93 228
2019 Information management 6 94 285
2019 Information technology 7 93 580
2019 Internal audit 7 93 69
2019 Evaluation 7 93 114
2019 Data sciences 6 94 163
2019 Policy 7 93 731
2019 Project management 6 94 608
2019 Other services to the public 5 95 704
2019 None of the above 4 96 1211
2018 Client contact centre 4 96 686
2018 Health care practitioners 5 95 167
2018 Federal regulators 6 94 350
2018 Compliance, inspection and enforcement 3 97 1619
2018 Communications or public affairs 5 95 276
2018 Security 4 96 588
2018 Science and technology 4 96 579
2018 Library services 0 100 23
2018 Legal services 4 96 241
2018 Administration and operations 5 95 1615
2018 Human resources 3 97 398
2018 Financial management 6 94 408
2018 Procurement 6 94 143
2018 Real property 6 94 202
2018 Materiel management 7 93 88
2018 Information management 5 95 251
2018 Information technology 5 95 538
2018 Internal audit 0 100 72
2018 Data sciences 4 96 140
2018 Policy 7 93 598
2018 Project management 7 93 532
2018 Other services to the public 5 95 668
2018 None of the above 5 95 1147

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 20 80 751
2020 Health care practitioners 23 77 167
2020 Federal regulators 16 84 325
2020 Compliance, inspection and enforcement 21 79 1435
2020 Communications or public affairs 11 89 271
2020 Access to information and privacy 25 75 77
2020 Security 22 78 614
2020 Science and technology 13 87 647
2020 Legal services 16 84 238
2020 Administration and operations 17 83 1766
2020 Human resources 9 91 524
2020 Financial management 17 83 376
2020 Procurement 15 85 184
2020 Real property 18 82 225
2020 Materiel management 27 73 87
2020 Information management 16 84 224
2020 Information technology 13 87 639
2020 Evaluation 11 89 105
2020 Data sciences 14 86 134
2020 Policy 13 87 810
2020 Project management 11 89 623
2020 Other services to the public 19 81 663
2020 None of the above 18 82 1118
2019 Client contact centre 16 84 727
2019 Health care practitioners 23 77 143
2019 Federal regulators 18 82 313
2019 Compliance, inspection and enforcement 22 78 1519
2019 Communications or public affairs 11 89 275
2019 Access to information and privacy 20 80 72
2019 Security 23 77 628
2019 Science and technology 14 86 634
2019 Library services 17 83 24
2019 Legal services 11 89 248
2019 Administration and operations 16 84 1817
2019 Human resources 8 92 541
2019 Financial management 12 88 396
2019 Procurement 18 82 191
2019 Real property 19 81 228
2019 Materiel management 22 78 101
2019 Information management 17 83 285
2019 Information technology 14 86 580
2019 Internal audit 18 82 69
2019 Evaluation 11 89 114
2019 Data sciences 13 87 163
2019 Policy 12 88 731
2019 Project management 13 87 608
2019 Other services to the public 19 81 704
2019 None of the above 18 82 1211
2018 Client contact centre 19 81 687
2018 Health care practitioners 19 81 167
2018 Federal regulators 16 84 350
2018 Compliance, inspection and enforcement 21 79 1619
2018 Communications or public affairs 13 87 276
2018 Access to information and privacy 23 77 76
2018 Security 24 76 588
2018 Science and technology 12 88 579
2018 Legal services 12 88 241
2018 Administration and operations 18 82 1616
2018 Human resources 7 93 398
2018 Financial management 17 83 408
2018 Procurement 15 85 143
2018 Real property 20 80 202
2018 Materiel management 26 74 88
2018 Information management 19 81 251
2018 Information technology 15 85 538
2018 Evaluation 13 87 105
2018 Data sciences 12 88 140
2018 Policy 11 89 598
2018 Project management 14 86 532
2018 Other services to the public 19 81 671
2018 None of the above 17 83 1149

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 751
2020 Health care practitioners 7 93 167
2020 Federal regulators 5 95 325
2020 Compliance, inspection and enforcement 4 96 1435
2020 Communications or public affairs 6 94 271
2020 Security 9 91 614
2020 Science and technology 5 95 647
2020 Legal services 3 97 238
2020 Administration and operations 5 95 1766
2020 Human resources 4 96 524
2020 Financial management 6 94 376
2020 Procurement 7 93 184
2020 Real property 5 95 225
2020 Materiel management 7 93 87
2020 Information management 4 96 224
2020 Information technology 5 95 639
2020 Data sciences 5 95 134
2020 Policy 6 94 810
2020 Project management 6 94 623
2020 Other services to the public 4 96 663
2020 None of the above 5 95 1118
2019 Client contact centre 5 95 727
2019 Health care practitioners 8 92 143
2019 Federal regulators 6 94 313
2019 Compliance, inspection and enforcement 4 96 1519
2019 Communications or public affairs 3 97 275
2019 Access to information and privacy 7 93 72
2019 Security 6 94 628
2019 Science and technology 4 96 634
2019 Legal services 3 97 248
2019 Administration and operations 5 95 1817
2019 Human resources 4 96 541
2019 Financial management 3 97 396
2019 Procurement 2 98 191
2019 Real property 5 95 228
2019 Materiel management 6 94 101
2019 Information management 6 94 285
2019 Information technology 6 94 580
2019 Internal audit 8 92 69
2019 Data sciences 9 91 163
2019 Policy 6 94 731
2019 Project management 4 96 608
2019 Other services to the public 5 95 704
2019 None of the above 5 95 1211
2018 Client contact centre 4 96 686
2018 Health care practitioners 7 93 167
2018 Federal regulators 4 96 350
2018 Compliance, inspection and enforcement 3 97 1619
2018 Communications or public affairs 5 95 276
2018 Security 6 94 588
2018 Science and technology 4 96 579
2018 Legal services 3 97 241
2018 Administration and operations 5 95 1615
2018 Human resources 6 94 398
2018 Financial management 4 96 408
2018 Procurement 4 96 143
2018 Real property 4 96 202
2018 Information management 5 95 250
2018 Information technology 4 96 538
2018 Data sciences 4 96 139
2018 Policy 6 94 598
2018 Project management 4 96 532
2018 Other services to the public 5 95 668
2018 None of the above 4 96 1145

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 751
2020 Health care practitioners 8 92 167
2020 Federal regulators 9 91 325
2020 Compliance, inspection and enforcement 8 92 1435
2020 Communications or public affairs 4 96 271
2020 Security 9 91 614
2020 Science and technology 4 96 647
2020 Legal services 4 96 238
2020 Administration and operations 6 94 1766
2020 Human resources 6 94 524
2020 Financial management 4 96 376
2020 Procurement 5 95 184
2020 Real property 6 94 225
2020 Materiel management 11 89 87
2020 Information management 5 95 224
2020 Information technology 4 96 639
2020 Internal audit 0 100 58
2020 Evaluation 5 95 105
2020 Data sciences 6 94 134
2020 Policy 5 95 810
2020 Project management 5 95 623
2020 Other services to the public 8 92 663
2020 None of the above 6 94 1118
2019 Client contact centre 5 95 727
2019 Health care practitioners 9 91 143
2019 Federal regulators 9 91 313
2019 Compliance, inspection and enforcement 9 91 1519
2019 Communications or public affairs 3 97 275
2019 Security 8 92 628
2019 Science and technology 4 96 634
2019 Legal services 2 98 248
2019 Administration and operations 6 94 1817
2019 Human resources 5 95 541
2019 Financial management 5 95 396
2019 Procurement 5 95 191
2019 Real property 7 93 228
2019 Materiel management 6 94 101
2019 Information management 5 95 285
2019 Information technology 4 96 580
2019 Evaluation 6 94 114
2019 Data sciences 4 96 163
2019 Policy 3 97 731
2019 Project management 4 96 608
2019 Other services to the public 7 93 704
2019 None of the above 6 94 1211
2018 Client contact centre 6 94 686
2018 Health care practitioners 9 91 167
2018 Federal regulators 7 93 350
2018 Compliance, inspection and enforcement 9 91 1619
2018 Communications or public affairs 3 97 276
2018 Access to information and privacy 7 93 75
2018 Security 8 92 588
2018 Science and technology 3 97 579
2018 Legal services 4 96 241
2018 Administration and operations 6 94 1615
2018 Human resources 4 96 398
2018 Financial management 4 96 408
2018 Procurement 3 97 143
2018 Real property 8 92 202
2018 Materiel management 13 87 88
2018 Information management 8 92 250
2018 Information technology 4 96 538
2018 Evaluation 7 93 105
2018 Data sciences 3 97 140
2018 Policy 4 96 598
2018 Project management 5 95 532
2018 Other services to the public 8 92 669
2018 None of the above 8 92 1145

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 9 91 751
2020 Health care practitioners 12 88 167
2020 Federal regulators 5 95 325
2020 Compliance, inspection and enforcement 9 91 1435
2020 Communications or public affairs 6 94 271
2020 Access to information and privacy 11 89 77
2020 Security 10 90 614
2020 Science and technology 6 94 647
2020 Legal services 7 93 238
2020 Administration and operations 9 91 1766
2020 Human resources 9 91 524
2020 Financial management 7 93 376
2020 Procurement 7 93 184
2020 Real property 6 94 225
2020 Materiel management 8 92 87
2020 Information management 6 94 224
2020 Information technology 8 92 639
2020 Evaluation 7 93 105
2020 Data sciences 8 92 134
2020 Policy 8 92 810
2020 Project management 10 90 623
2020 Other services to the public 12 88 663
2020 None of the above 8 92 1118
2019 Client contact centre 12 88 727
2019 Health care practitioners 10 90 143
2019 Federal regulators 9 91 313
2019 Compliance, inspection and enforcement 8 92 1519
2019 Communications or public affairs 11 89 275
2019 Access to information and privacy 11 89 72
2019 Security 13 87 628
2019 Science and technology 6 94 634
2019 Legal services 4 96 248
2019 Administration and operations 9 91 1817
2019 Human resources 10 90 541
2019 Financial management 7 93 396
2019 Procurement 6 94 191
2019 Real property 9 91 228
2019 Materiel management 12 88 101
2019 Information management 11 89 285
2019 Information technology 8 92 580
2019 Internal audit 11 89 69
2019 Data sciences 9 91 163
2019 Policy 8 92 731
2019 Project management 10 90 608
2019 Other services to the public 11 89 704
2019 None of the above 8 92 1211
2018 Client contact centre 9 91 686
2018 Health care practitioners 10 90 167
2018 Federal regulators 6 94 350
2018 Compliance, inspection and enforcement 8 92 1619
2018 Communications or public affairs 11 89 276
2018 Access to information and privacy 10 90 75
2018 Security 11 89 588
2018 Science and technology 7 93 579
2018 Legal services 6 94 241
2018 Administration and operations 8 92 1615
2018 Human resources 10 90 398
2018 Financial management 10 90 408
2018 Procurement 10 90 143
2018 Real property 8 92 202
2018 Materiel management 11 89 88
2018 Information management 5 95 250
2018 Information technology 8 92 538
2018 Evaluation 6 94 105
2018 Data sciences 11 89 139
2018 Policy 8 92 598
2018 Project management 11 89 532
2018 Other services to the public 11 89 669
2018 None of the above 7 93 1144

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 751
2020 Health care practitioners 7 93 167
2020 Federal regulators 8 92 325
2020 Compliance, inspection and enforcement 7 93 1435
2020 Communications or public affairs 7 93 271
2020 Access to information and privacy 12 88 77
2020 Security 10 90 614
2020 Science and technology 9 91 647
2020 Legal services 7 93 238
2020 Administration and operations 10 90 1766
2020 Human resources 8 92 524
2020 Financial management 9 91 376
2020 Procurement 9 91 184
2020 Real property 11 89 225
2020 Materiel management 10 90 87
2020 Information management 8 92 224
2020 Information technology 8 92 639
2020 Evaluation 5 95 105
2020 Data sciences 11 89 134
2020 Policy 9 91 810
2020 Project management 8 92 623
2020 Other services to the public 9 91 663
2020 None of the above 9 91 1118
2019 Client contact centre 8 92 727
2019 Health care practitioners 9 91 143
2019 Federal regulators 9 91 313
2019 Compliance, inspection and enforcement 9 91 1519
2019 Communications or public affairs 8 92 275
2019 Access to information and privacy 15 85 72
2019 Security 10 90 628
2019 Science and technology 8 92 634
2019 Library services 22 78 24
2019 Legal services 8 92 248
2019 Administration and operations 8 92 1817
2019 Human resources 9 91 541
2019 Financial management 7 93 396
2019 Procurement 8 92 191
2019 Real property 9 91 228
2019 Materiel management 12 88 101
2019 Information management 7 93 285
2019 Information technology 9 91 580
2019 Internal audit 9 91 69
2019 Evaluation 4 96 114
2019 Data sciences 5 95 163
2019 Policy 10 90 731
2019 Project management 7 93 608
2019 Other services to the public 8 92 704
2019 None of the above 8 92 1211
2018 Client contact centre 9 91 687
2018 Health care practitioners 12 88 166
2018 Federal regulators 9 91 350
2018 Compliance, inspection and enforcement 7 93 1619
2018 Communications or public affairs 8 92 276
2018 Access to information and privacy 7 93 75
2018 Security 9 91 588
2018 Science and technology 7 93 579
2018 Library services 23 77 23
2018 Legal services 11 89 241
2018 Administration and operations 9 91 1616
2018 Human resources 9 91 398
2018 Financial management 7 93 408
2018 Procurement 6 94 143
2018 Real property 8 92 202
2018 Information management 11 89 250
2018 Information technology 8 92 538
2018 Evaluation 7 93 105
2018 Data sciences 7 93 140
2018 Policy 9 91 598
2018 Project management 6 94 532
2018 Other services to the public 10 90 669
2018 None of the above 10 90 1145

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 45 55 751
2020 Health care practitioners 41 59 167
2020 Federal regulators 52 48 325
2020 Compliance, inspection and enforcement 48 52 1435
2020 Communications or public affairs 49 51 271
2020 Access to information and privacy 41 59 77
2020 Security 47 53 614
2020 Science and technology 54 46 647
2020 Library services 57 43 26
2020 Legal services 57 43 238
2020 Administration and operations 48 52 1766
2020 Human resources 44 56 524
2020 Financial management 49 51 376
2020 Procurement 45 55 184
2020 Real property 43 57 225
2020 Materiel management 43 57 87
2020 Information management 48 52 224
2020 Information technology 50 50 639
2020 Internal audit 62 38 58
2020 Evaluation 53 47 105
2020 Data sciences 53 47 134
2020 Policy 51 49 810
2020 Project management 48 52 623
2020 Other services to the public 45 55 663
2020 None of the above 47 53 1118
2019 Client contact centre 45 55 727
2019 Health care practitioners 38 62 143
2019 Federal regulators 45 55 313
2019 Compliance, inspection and enforcement 48 52 1519
2019 Communications or public affairs 46 54 275
2019 Access to information and privacy 39 61 72
2019 Security 43 57 628
2019 Science and technology 52 48 634
2019 Library services 54 46 24
2019 Legal services 62 38 248
2019 Administration and operations 49 51 1817
2019 Human resources 49 51 541
2019 Financial management 52 48 396
2019 Procurement 49 51 191
2019 Real property 48 52 228
2019 Materiel management 42 58 101
2019 Information management 47 53 285
2019 Information technology 51 49 580
2019 Internal audit 52 48 69
2019 Evaluation 59 41 114
2019 Data sciences 56 44 163
2019 Policy 52 48 731
2019 Project management 51 49 608
2019 Other services to the public 47 53 704
2019 None of the above 51 49 1211
2018 Client contact centre 46 54 687
2018 Health care practitioners 45 55 167
2018 Federal regulators 54 46 351
2018 Compliance, inspection and enforcement 50 50 1619
2018 Communications or public affairs 47 53 276
2018 Access to information and privacy 37 63 75
2018 Security 48 52 588
2018 Science and technology 55 45 580
2018 Library services 33 67 23
2018 Legal services 54 46 241
2018 Administration and operations 48 52 1615
2018 Human resources 48 52 398
2018 Financial management 47 53 408
2018 Procurement 48 52 143
2018 Real property 46 54 202
2018 Materiel management 44 56 88
2018 Information management 46 54 252
2018 Information technology 48 52 538
2018 Internal audit 57 43 72
2018 Evaluation 54 46 105
2018 Data sciences 54 46 139
2018 Policy 52 48 598
2018 Project management 50 50 531
2018 Other services to the public 45 55 677
2018 None of the above 49 51 1147

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 709
2020 Health care practitioners 9 91 153
2020 Federal regulators 4 96 295
2020 Compliance, inspection and enforcement 5 95 1317
2020 Communications or public affairs 5 95 261
2020 Security 5 95 562
2020 Science and technology 4 96 619
2020 Legal services 5 95 229
2020 Administration and operations 5 95 1655
2020 Human resources 7 93 494
2020 Financial management 4 96 360
2020 Procurement 6 94 174
2020 Real property 6 94 211
2020 Information management 6 94 212
2020 Information technology 5 95 611
2020 Evaluation 7 93 99
2020 Data sciences 6 94 126
2020 Policy 5 95 769
2020 Project management 5 95 596
2020 Other services to the public 6 94 617
2020 None of the above 5 95 1049
2019 Client contact centre 8 92 654
2019 Health care practitioners 4 96 117
2019 Federal regulators 6 94 265
2019 Compliance, inspection and enforcement 6 94 1303
2019 Communications or public affairs 10 90 250
2019 Security 6 94 525
2019 Science and technology 4 96 571
2019 Legal services 4 96 225
2019 Administration and operations 6 94 1588
2019 Human resources 7 93 478
2019 Financial management 4 96 362
2019 Procurement 7 93 166
2019 Real property 6 94 200
2019 Materiel management 11 89 88
2019 Information management 9 91 251
2019 Information technology 5 95 520
2019 Data sciences 6 94 151
2019 Policy 5 95 661
2019 Project management 6 94 544
2019 Other services to the public 7 93 617
2019 None of the above 5 95 1065
2018 Client contact centre 7 93 641
2018 Health care practitioners 5 95 150
2018 Federal regulators 4 96 329
2018 Compliance, inspection and enforcement 4 96 1474
2018 Communications or public affairs 4 96 264
2018 Access to information and privacy 10 90 71
2018 Security 6 94 536
2018 Science and technology 3 97 561
2018 Legal services 4 96 231
2018 Administration and operations 5 95 1514
2018 Human resources 6 94 380
2018 Financial management 6 94 389
2018 Procurement 6 94 138
2018 Information management 5 95 230
2018 Information technology 5 95 518
2018 Evaluation 6 94 97
2018 Data sciences 5 95 133
2018 Policy 5 95 572
2018 Project management 6 94 509
2018 Other services to the public 7 93 616
2018 None of the above 5 95 1061

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 11 89 709
2020 Health care practitioners 11 89 153
2020 Federal regulators 15 85 295
2020 Compliance, inspection and enforcement 13 87 1317
2020 Communications or public affairs 22 78 261
2020 Security 10 90 562
2020 Science and technology 19 81 619
2020 Legal services 14 86 229
2020 Administration and operations 14 86 1655
2020 Human resources 17 83 494
2020 Financial management 14 86 360
2020 Procurement 16 84 174
2020 Real property 15 85 211
2020 Materiel management 7 93 77
2020 Information management 14 86 212
2020 Information technology 15 85 611
2020 Evaluation 26 74 99
2020 Data sciences 16 84 126
2020 Policy 22 78 769
2020 Project management 18 82 596
2020 Other services to the public 15 85 617
2020 None of the above 13 87 1049
2019 Client contact centre 16 84 654
2019 Health care practitioners 8 92 117
2019 Federal regulators 13 87 265
2019 Compliance, inspection and enforcement 13 87 1303
2019 Communications or public affairs 23 77 250
2019 Security 9 91 525
2019 Science and technology 19 81 571
2019 Legal services 12 88 225
2019 Administration and operations 16 84 1588
2019 Human resources 16 84 478
2019 Financial management 18 82 362
2019 Procurement 16 84 166
2019 Real property 12 88 200
2019 Materiel management 12 88 88
2019 Information management 17 83 251
2019 Information technology 14 86 520
2019 Evaluation 18 82 103
2019 Data sciences 17 83 151
2019 Policy 21 79 661
2019 Project management 16 84 544
2019 Other services to the public 16 84 617
2019 None of the above 13 87 1065
2018 Client contact centre 14 86 642
2018 Health care practitioners 17 83 150
2018 Federal regulators 15 85 329
2018 Compliance, inspection and enforcement 11 89 1474
2018 Communications or public affairs 22 78 264
2018 Access to information and privacy 22 78 70
2018 Security 8 92 536
2018 Science and technology 17 83 561
2018 Library services 26 74 23
2018 Legal services 12 88 231
2018 Administration and operations 14 86 1514
2018 Human resources 19 81 380
2018 Financial management 15 85 389
2018 Procurement 15 85 138
2018 Real property 13 87 187
2018 Materiel management 10 90 77
2018 Information management 15 85 230
2018 Information technology 12 88 518
2018 Internal audit 13 87 69
2018 Evaluation 17 83 97
2018 Data sciences 19 81 133
2018 Policy 18 82 572
2018 Project management 18 82 509
2018 Other services to the public 13 87 614
2018 None of the above 11 89 1061

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 709
2020 Health care practitioners 4 96 153
2020 Federal regulators 3 97 295
2020 Compliance, inspection and enforcement 4 96 1317
2020 Communications or public affairs 2 98 261
2020 Security 4 96 562
2020 Science and technology 3 97 619
2020 Legal services 3 97 229
2020 Administration and operations 4 96 1655
2020 Human resources 2 98 494
2020 Financial management 3 97 360
2020 Procurement 6 94 174
2020 Real property 5 95 211
2020 Materiel management 8 92 77
2020 Information management 6 94 212
2020 Information technology 5 95 611
2020 Policy 4 96 769
2020 Project management 3 97 596
2020 Other services to the public 6 94 617
2020 None of the above 3 97 1049
2019 Client contact centre 6 94 654
2019 Federal regulators 3 97 265
2019 Compliance, inspection and enforcement 3 97 1303
2019 Communications or public affairs 7 93 250
2019 Security 3 97 525
2019 Science and technology 2 98 571
2019 Administration and operations 4 96 1588
2019 Human resources 3 97 478
2019 Financial management 3 97 362
2019 Procurement 4 96 166
2019 Real property 5 95 200
2019 Information management 6 94 251
2019 Information technology 3 97 520
2019 Policy 2 98 661
2019 Project management 4 96 544
2019 Other services to the public 5 95 617
2019 None of the above 4 96 1065
2018 Client contact centre 5 95 641
2018 Health care practitioners 3 97 150
2018 Federal regulators 3 97 329
2018 Compliance, inspection and enforcement 3 97 1474
2018 Communications or public affairs 2 98 264
2018 Access to information and privacy 7 93 70
2018 Security 3 97 536
2018 Science and technology 3 97 561
2018 Library services 0 100 23
2018 Legal services 4 96 231
2018 Administration and operations 4 96 1514
2018 Human resources 6 94 380
2018 Financial management 4 96 389
2018 Procurement 5 95 138
2018 Materiel management 0 100 77
2018 Information technology 4 96 518
2018 Policy 2 98 572
2018 Project management 3 97 509
2018 Other services to the public 4 96 614
2018 None of the above 3 97 1060

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 709
2020 Federal regulators 2 98 295
2020 Compliance, inspection and enforcement 2 98 1317
2020 Communications or public affairs 3 97 261
2020 Security 2 98 562
2020 Science and technology 2 98 619
2020 Legal services 4 96 229
2020 Administration and operations 3 97 1655
2020 Human resources 4 96 494
2020 Financial management 1 99 360
2020 Procurement 3 97 174
2020 Information management 3 97 212
2020 Information technology 2 98 611
2020 Internal audit 0 100 58
2020 Policy 2 98 769
2020 Project management 2 98 596
2020 Other services to the public 4 96 617
2020 None of the above 3 97 1049
2019 Client contact centre 4 96 654
2019 Federal regulators 2 98 265
2019 Compliance, inspection and enforcement 3 97 1303
2019 Communications or public affairs 7 93 250
2019 Security 3 97 525
2019 Science and technology 2 98 571
2019 Administration and operations 3 97 1588
2019 Human resources 1 99 478
2019 Financial management 3 97 362
2019 Procurement 3 97 166
2019 Real property 4 96 200
2019 Information management 3 97 251
2019 Information technology 2 98 520
2019 Evaluation 0 100 103
2019 Policy 2 98 661
2019 Project management 2 98 544
2019 Other services to the public 2 98 617
2019 None of the above 2 98 1065
2018 Client contact centre 3 97 641
2018 Federal regulators 3 97 329
2018 Compliance, inspection and enforcement 2 98 1474
2018 Communications or public affairs 2 98 264
2018 Security 2 98 536
2018 Science and technology 2 98 561
2018 Library services 0 100 23
2018 Administration and operations 3 97 1514
2018 Human resources 3 97 380
2018 Financial management 3 97 389
2018 Information technology 2 98 518
2018 Internal audit 0 100 69
2018 Policy 1 99 572
2018 Project management 3 97 509
2018 Other services to the public 3 97 615
2018 None of the above 2 98 1060

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 709
2020 Health care practitioners 5 95 153
2020 Federal regulators 2 98 295
2020 Compliance, inspection and enforcement 2 98 1317
2020 Communications or public affairs 5 95 261
2020 Security 2 98 562
2020 Science and technology 2 98 619
2020 Legal services 4 96 229
2020 Administration and operations 3 97 1655
2020 Human resources 3 97 494
2020 Financial management 2 98 360
2020 Procurement 5 95 174
2020 Real property 5 95 211
2020 Information management 3 97 212
2020 Information technology 4 96 611
2020 Internal audit 0 100 58
2020 Policy 4 96 769
2020 Project management 2 98 596
2020 Other services to the public 5 95 617
2020 None of the above 3 97 1049
2019 Client contact centre 3 97 654
2019 Health care practitioners 4 96 117
2019 Federal regulators 4 96 265
2019 Compliance, inspection and enforcement 2 98 1303
2019 Communications or public affairs 7 93 250
2019 Security 1 99 525
2019 Science and technology 3 97 571
2019 Legal services 3 97 225
2019 Administration and operations 3 97 1588
2019 Human resources 3 97 478
2019 Financial management 3 97 362
2019 Procurement 3 97 166
2019 Real property 6 94 200
2019 Information management 4 96 251
2019 Information technology 4 96 520
2019 Data sciences 4 96 151
2019 Policy 2 98 661
2019 Project management 2 98 544
2019 Other services to the public 5 95 617
2019 None of the above 2 98 1065
2018 Client contact centre 3 97 641
2018 Federal regulators 2 98 329
2018 Compliance, inspection and enforcement 2 98 1474
2018 Communications or public affairs 4 96 264
2018 Security 1 99 536
2018 Science and technology 3 97 561
2018 Legal services 3 97 231
2018 Administration and operations 3 97 1514
2018 Human resources 4 96 380
2018 Financial management 2 98 389
2018 Materiel management 8 92 77
2018 Information management 3 97 230
2018 Information technology 2 98 518
2018 Policy 2 98 572
2018 Project management 3 97 509
2018 Other services to the public 5 95 614
2018 None of the above 4 96 1061

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 709
2020 Health care practitioners 6 94 153
2020 Federal regulators 4 96 295
2020 Compliance, inspection and enforcement 3 97 1317
2020 Communications or public affairs 6 94 261
2020 Security 2 98 562
2020 Science and technology 4 96 619
2020 Legal services 2 98 229
2020 Administration and operations 5 95 1655
2020 Human resources 5 95 494
2020 Financial management 6 94 360
2020 Procurement 5 95 174
2020 Real property 5 95 211
2020 Materiel management 6 94 77
2020 Information management 8 92 212
2020 Information technology 5 95 611
2020 Evaluation 6 94 99
2020 Data sciences 4 96 126
2020 Policy 4 96 769
2020 Project management 6 94 596
2020 Other services to the public 6 94 617
2020 None of the above 3 97 1049
2019 Client contact centre 5 95 654
2019 Health care practitioners 0 100 117
2019 Federal regulators 5 95 265
2019 Compliance, inspection and enforcement 2 98 1303
2019 Communications or public affairs 5 95 250
2019 Security 3 97 525
2019 Science and technology 2 98 571
2019 Legal services 4 96 225
2019 Administration and operations 5 95 1588
2019 Human resources 7 93 478
2019 Financial management 5 95 362
2019 Procurement 4 96 166
2019 Real property 3 97 200
2019 Information management 8 92 251
2019 Information technology 5 95 520
2019 Data sciences 9 91 151
2019 Policy 4 96 661
2019 Project management 3 97 544
2019 Other services to the public 4 96 617
2019 None of the above 3 97 1065
2018 Client contact centre 4 96 641
2018 Federal regulators 3 97 329
2018 Compliance, inspection and enforcement 4 96 1474
2018 Communications or public affairs 4 96 264
2018 Access to information and privacy 7 93 70
2018 Security 3 97 536
2018 Science and technology 3 97 561
2018 Administration and operations 5 95 1514
2018 Human resources 5 95 380
2018 Financial management 6 94 389
2018 Procurement 3 97 138
2018 Real property 3 97 187
2018 Information management 7 93 230
2018 Information technology 4 96 518
2018 Policy 2 98 572
2018 Project management 3 97 509
2018 Other services to the public 3 97 614
2018 None of the above 4 96 1060

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 709
2020 Health care practitioners 5 95 153
2020 Federal regulators 4 96 295
2020 Compliance, inspection and enforcement 4 96 1317
2020 Communications or public affairs 16 84 261
2020 Security 3 97 562
2020 Science and technology 5 95 619
2020 Legal services 7 93 229
2020 Administration and operations 8 92 1655
2020 Human resources 10 90 494
2020 Financial management 8 92 360
2020 Procurement 8 92 174
2020 Real property 6 94 211
2020 Information management 8 92 212
2020 Information technology 10 90 611
2020 Internal audit 9 91 58
2020 Evaluation 7 93 99
2020 Data sciences 14 86 126
2020 Policy 12 88 769
2020 Project management 12 88 596
2020 Other services to the public 5 95 617
2020 None of the above 5 95 1049
2019 Client contact centre 7 93 654
2019 Health care practitioners 6 94 117
2019 Federal regulators 3 97 265
2019 Compliance, inspection and enforcement 5 95 1303
2019 Communications or public affairs 10 90 250
2019 Security 4 96 525
2019 Science and technology 3 97 571
2019 Legal services 4 96 225
2019 Administration and operations 8 92 1588
2019 Human resources 12 88 478
2019 Financial management 11 89 362
2019 Procurement 11 89 166
2019 Real property 7 93 200
2019 Materiel management 7 93 88
2019 Information management 7 93 251
2019 Information technology 11 89 520
2019 Evaluation 9 91 103
2019 Data sciences 9 91 151
2019 Policy 13 87 661
2019 Project management 9 91 544
2019 Other services to the public 5 95 617
2019 None of the above 5 95 1065
2018 Client contact centre 3 97 641
2018 Health care practitioners 5 95 150
2018 Federal regulators 5 95 329
2018 Compliance, inspection and enforcement 4 96 1474
2018 Communications or public affairs 13 87 264
2018 Access to information and privacy 11 89 70
2018 Security 3 97 536
2018 Science and technology 2 98 561
2018 Legal services 6 94 231
2018 Administration and operations 10 90 1514
2018 Human resources 10 90 380
2018 Financial management 7 93 389
2018 Procurement 11 89 138
2018 Real property 4 96 187
2018 Information management 11 89 230
2018 Information technology 6 94 519
2018 Data sciences 12 88 133
2018 Policy 11 89 572
2018 Project management 11 89 509
2018 Other services to the public 6 94 614
2018 None of the above 6 94 1061

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 12 88 709
2020 Health care practitioners 8 92 153
2020 Federal regulators 8 92 295
2020 Compliance, inspection and enforcement 11 89 1317
2020 Communications or public affairs 17 83 261
2020 Security 12 88 562
2020 Science and technology 13 87 619
2020 Legal services 13 87 229
2020 Administration and operations 15 85 1655
2020 Human resources 15 85 494
2020 Financial management 11 89 360
2020 Procurement 12 88 174
2020 Real property 14 86 211
2020 Materiel management 15 85 77
2020 Information management 13 87 212
2020 Information technology 14 86 611
2020 Internal audit 12 88 58
2020 Evaluation 14 86 99
2020 Data sciences 12 88 126
2020 Policy 11 89 769
2020 Project management 13 87 596
2020 Other services to the public 13 87 617
2020 None of the above 11 89 1049
2019 Client contact centre 12 88 654
2019 Health care practitioners 10 90 117
2019 Federal regulators 8 92 265
2019 Compliance, inspection and enforcement 9 91 1303
2019 Communications or public affairs 13 87 250
2019 Security 11 89 525
2019 Science and technology 11 89 571
2019 Legal services 11 89 225
2019 Administration and operations 12 88 1588
2019 Human resources 10 90 478
2019 Financial management 12 88 362
2019 Procurement 9 91 166
2019 Real property 15 85 200
2019 Materiel management 8 92 88
2019 Information management 15 85 251
2019 Information technology 15 85 520
2019 Evaluation 7 93 103
2019 Data sciences 14 86 151
2019 Policy 9 91 661
2019 Project management 10 90 544
2019 Other services to the public 13 87 617
2019 None of the above 10 90 1065
2018 Client contact centre 14 86 643
2018 Health care practitioners 10 90 150
2018 Federal regulators 9 91 329
2018 Compliance, inspection and enforcement 10 90 1474
2018 Communications or public affairs 14 86 264
2018 Access to information and privacy 15 85 70
2018 Security 8 92 536
2018 Science and technology 12 88 561
2018 Legal services 12 88 231
2018 Administration and operations 13 87 1514
2018 Human resources 9 91 380
2018 Financial management 12 88 389
2018 Procurement 10 90 138
2018 Real property 8 92 187
2018 Materiel management 11 89 77
2018 Information management 15 85 230
2018 Information technology 13 87 518
2018 Evaluation 12 88 97
2018 Data sciences 8 92 133
2018 Policy 11 89 572
2018 Project management 12 88 509
2018 Other services to the public 13 87 615
2018 None of the above 11 89 1061

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 13 87 709
2020 Health care practitioners 11 89 153
2020 Federal regulators 6 94 295
2020 Compliance, inspection and enforcement 10 90 1317
2020 Communications or public affairs 14 86 261
2020 Security 14 86 562
2020 Science and technology 8 92 619
2020 Legal services 13 87 229
2020 Administration and operations 12 88 1655
2020 Human resources 15 85 494
2020 Financial management 15 85 360
2020 Procurement 14 86 174
2020 Real property 12 88 211
2020 Materiel management 9 91 77
2020 Information management 8 92 212
2020 Information technology 10 90 611
2020 Evaluation 4 96 99
2020 Data sciences 11 89 126
2020 Policy 9 91 769
2020 Project management 12 88 596
2020 Other services to the public 9 91 617
2020 None of the above 12 88 1049
2019 Client contact centre 9 91 654
2019 Health care practitioners 16 84 117
2019 Federal regulators 7 93 265
2019 Compliance, inspection and enforcement 9 91 1303
2019 Communications or public affairs 11 89 250
2019 Security 10 90 525
2019 Science and technology 6 94 571
2019 Legal services 13 87 225
2019 Administration and operations 10 90 1588
2019 Human resources 13 87 478
2019 Financial management 11 89 362
2019 Procurement 7 93 166
2019 Real property 10 90 200
2019 Materiel management 10 90 88
2019 Information management 10 90 251
2019 Information technology 10 90 520
2019 Evaluation 6 94 103
2019 Data sciences 14 86 151
2019 Policy 10 90 661
2019 Project management 10 90 544
2019 Other services to the public 9 91 617
2019 None of the above 10 90 1065
2018 Client contact centre 11 89 642
2018 Health care practitioners 10 90 150
2018 Federal regulators 11 89 329
2018 Compliance, inspection and enforcement 9 91 1474
2018 Communications or public affairs 11 89 264
2018 Access to information and privacy 19 81 70
2018 Security 11 89 536
2018 Science and technology 9 91 561
2018 Library services 23 77 23
2018 Legal services 12 88 231
2018 Administration and operations 12 88 1515
2018 Human resources 12 88 380
2018 Financial management 11 89 389
2018 Procurement 8 92 138
2018 Real property 5 95 187
2018 Materiel management 15 85 77
2018 Information management 14 86 230
2018 Information technology 10 90 518
2018 Internal audit 8 92 69
2018 Evaluation 9 91 97
2018 Data sciences 8 92 134
2018 Policy 9 91 572
2018 Project management 9 91 509
2018 Other services to the public 11 89 616
2018 None of the above 10 90 1061

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 23 77 709
2020 Health care practitioners 30 70 153
2020 Federal regulators 25 75 295
2020 Compliance, inspection and enforcement 30 70 1317
2020 Communications or public affairs 31 69 261
2020 Security 33 67 562
2020 Science and technology 31 69 619
2020 Legal services 33 67 229
2020 Administration and operations 29 71 1655
2020 Human resources 28 72 494
2020 Financial management 30 70 360
2020 Procurement 26 74 174
2020 Real property 30 70 211
2020 Materiel management 23 77 77
2020 Information management 23 77 212
2020 Information technology 26 74 611
2020 Internal audit 23 77 58
2020 Evaluation 30 70 99
2020 Data sciences 24 76 126
2020 Policy 31 69 769
2020 Project management 28 72 596
2020 Other services to the public 25 75 617
2020 None of the above 28 72 1049
2019 Client contact centre 23 77 654
2019 Health care practitioners 31 69 117
2019 Federal regulators 26 74 265
2019 Compliance, inspection and enforcement 28 72 1303
2019 Communications or public affairs 29 71 250
2019 Security 36 64 525
2019 Science and technology 28 72 571
2019 Legal services 28 72 225
2019 Administration and operations 26 74 1588
2019 Human resources 26 74 478
2019 Financial management 27 73 362
2019 Procurement 24 76 166
2019 Real property 28 72 200
2019 Materiel management 24 76 88
2019 Information management 21 79 251
2019 Information technology 26 74 520
2019 Evaluation 27 73 103
2019 Data sciences 35 65 151
2019 Policy 26 74 661
2019 Project management 26 74 544
2019 Other services to the public 26 74 617
2019 None of the above 26 74 1065
2018 Client contact centre 23 77 644
2018 Health care practitioners 19 81 150
2018 Federal regulators 25 75 329
2018 Compliance, inspection and enforcement 26 74 1474
2018 Communications or public affairs 25 75 264
2018 Access to information and privacy 26 74 70
2018 Security 31 69 536
2018 Science and technology 28 72 561
2018 Library services 36 64 23
2018 Legal services 36 64 231
2018 Administration and operations 30 70 1514
2018 Human resources 26 74 380
2018 Financial management 26 74 389
2018 Procurement 23 77 138
2018 Real property 34 66 187
2018 Materiel management 25 75 77
2018 Information management 23 77 230
2018 Information technology 26 74 518
2018 Internal audit 20 80 69
2018 Evaluation 29 71 97
2018 Data sciences 33 67 134
2018 Policy 31 69 572
2018 Project management 26 74 509
2018 Other services to the public 26 74 615
2018 None of the above 24 76 1063

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 9 91 709
2020 Health care practitioners 8 92 153
2020 Federal regulators 7 93 295
2020 Compliance, inspection and enforcement 10 90 1317
2020 Communications or public affairs 8 92 261
2020 Security 12 88 562
2020 Science and technology 8 92 619
2020 Legal services 13 87 229
2020 Administration and operations 8 92 1655
2020 Human resources 8 92 494
2020 Financial management 10 90 360
2020 Procurement 8 92 174
2020 Real property 9 91 211
2020 Materiel management 17 83 77
2020 Information management 8 92 212
2020 Information technology 9 91 611
2020 Evaluation 9 91 99
2020 Policy 7 93 769
2020 Project management 8 92 596
2020 Other services to the public 7 93 617
2020 None of the above 10 90 1049
2019 Client contact centre 9 91 654
2019 Health care practitioners 8 92 117
2019 Federal regulators 8 92 265
2019 Compliance, inspection and enforcement 8 92 1303
2019 Communications or public affairs 8 92 250
2019 Security 12 88 525
2019 Science and technology 7 93 571
2019 Legal services 9 91 225
2019 Administration and operations 8 92 1588
2019 Human resources 7 93 478
2019 Financial management 9 91 362
2019 Procurement 8 92 166
2019 Real property 11 89 200
2019 Materiel management 6 94 88
2019 Information management 11 89 251
2019 Information technology 9 91 520
2019 Evaluation 7 93 103
2019 Data sciences 7 93 151
2019 Policy 9 91 661
2019 Project management 9 91 544
2019 Other services to the public 9 91 617
2019 None of the above 9 91 1065
2018 Client contact centre 8 92 644
2018 Health care practitioners 5 95 150
2018 Federal regulators 8 92 329
2018 Compliance, inspection and enforcement 8 92 1474
2018 Communications or public affairs 8 92 264
2018 Access to information and privacy 8 92 70
2018 Security 11 89 536
2018 Science and technology 6 94 561
2018 Legal services 11 89 231
2018 Administration and operations 9 91 1514
2018 Human resources 10 90 380
2018 Financial management 10 90 389
2018 Procurement 8 92 138
2018 Real property 10 90 187
2018 Materiel management 11 89 77
2018 Information management 10 90 231
2018 Information technology 11 89 518
2018 Evaluation 7 93 97
2018 Data sciences 9 91 133
2018 Policy 10 90 572
2018 Project management 10 90 509
2018 Other services to the public 8 92 614
2018 None of the above 11 89 1061

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 40 60 709
2020 Health care practitioners 45 55 153
2020 Federal regulators 45 55 295
2020 Compliance, inspection and enforcement 51 49 1317
2020 Communications or public affairs 47 53 261
2020 Security 51 49 562
2020 Science and technology 49 51 619
2020 Legal services 53 47 229
2020 Administration and operations 47 53 1655
2020 Human resources 48 52 494
2020 Financial management 44 56 360
2020 Procurement 41 59 174
2020 Real property 44 56 211
2020 Materiel management 44 56 77
2020 Information management 40 60 212
2020 Information technology 40 60 611
2020 Internal audit 45 55 58
2020 Evaluation 47 53 99
2020 Data sciences 41 59 126
2020 Policy 45 55 769
2020 Project management 45 55 596
2020 Other services to the public 42 58 617
2020 None of the above 48 52 1049
2019 Client contact centre 36 64 654
2019 Health care practitioners 41 59 117
2019 Federal regulators 46 54 265
2019 Compliance, inspection and enforcement 48 52 1303
2019 Communications or public affairs 43 57 250
2019 Security 49 51 525
2019 Science and technology 44 56 571
2019 Legal services 49 51 225
2019 Administration and operations 44 56 1588
2019 Human resources 44 56 478
2019 Financial management 43 57 362
2019 Procurement 36 64 166
2019 Real property 43 57 200
2019 Materiel management 31 69 88
2019 Information management 42 58 251
2019 Information technology 44 56 520
2019 Evaluation 49 51 103
2019 Data sciences 41 59 151
2019 Policy 48 52 661
2019 Project management 43 57 544
2019 Other services to the public 42 58 617
2019 None of the above 47 53 1065
2018 Client contact centre 41 59 644
2018 Health care practitioners 35 65 150
2018 Federal regulators 47 53 330
2018 Compliance, inspection and enforcement 45 55 1474
2018 Communications or public affairs 38 62 264
2018 Access to information and privacy 45 55 70
2018 Security 44 56 536
2018 Science and technology 43 57 561
2018 Library services 56 44 23
2018 Legal services 53 47 231
2018 Administration and operations 47 53 1515
2018 Human resources 45 55 380
2018 Financial management 46 54 389
2018 Procurement 35 65 138
2018 Real property 44 56 187
2018 Materiel management 45 55 77
2018 Information management 42 58 231
2018 Information technology 45 55 518
2018 Internal audit 31 69 69
2018 Evaluation 44 56 97
2018 Data sciences 48 52 134
2018 Policy 47 53 572
2018 Project management 48 52 509
2018 Other services to the public 46 54 620
2018 None of the above 44 56 1066

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 1 99 709
2020 Compliance, inspection and enforcement 2 98 1317
2020 Security 3 97 562
2020 Science and technology 1 99 619
2020 Administration and operations 2 98 1655
2020 Human resources 2 98 494
2020 Financial management 2 98 360
2020 Procurement 3 97 174
2020 Information technology 2 98 611
2020 Data sciences 0 100 126
2020 Policy 2 98 769
2020 Project management 1 99 596
2020 Other services to the public 1 99 617
2020 None of the above 2 98 1049
2019 Client contact centre 2 98 654
2019 Health care practitioners 4 96 117
2019 Compliance, inspection and enforcement 2 98 1303
2019 Security 3 97 525
2019 Administration and operations 1 99 1588
2019 Materiel management 0 100 88
2019 Information technology 2 98 520
2019 Policy 3 97 661
2019 Project management 2 98 544
2019 Other services to the public 2 98 617
2019 None of the above 2 98 1065
2018 Client contact centre 1 99 641
2018 Federal regulators 2 98 329
2018 Compliance, inspection and enforcement 3 97 1474
2018 Security 3 97 536
2018 Science and technology 1 99 561
2018 Library services 0 100 23
2018 Legal services 0 100 231
2018 Administration and operations 2 98 1514
2018 Human resources 1 99 380
2018 Financial management 2 98 389
2018 Information technology 2 98 518
2018 Evaluation 0 100 97
2018 Data sciences 4 96 134
2018 Policy 2 98 572
2018 Project management 2 98 509
2018 Other services to the public 2 98 614
2018 None of the above 2 98 1060

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 52 48 709
2020 Health care practitioners 59 41 153
2020 Federal regulators 65 35 295
2020 Compliance, inspection and enforcement 65 35 1317
2020 Communications or public affairs 60 40 261
2020 Security 68 32 562
2020 Science and technology 65 35 619
2020 Legal services 69 31 229
2020 Administration and operations 63 37 1655
2020 Human resources 60 40 494
2020 Financial management 64 36 360
2020 Procurement 66 34 174
2020 Real property 69 31 211
2020 Materiel management 66 34 77
2020 Information management 59 41 212
2020 Information technology 64 36 611
2020 Internal audit 63 37 58
2020 Evaluation 53 47 99
2020 Data sciences 64 36 126
2020 Policy 61 39 769
2020 Project management 64 36 596
2020 Other services to the public 65 35 617
2020 None of the above 62 38 1049
2019 Client contact centre 53 47 654
2019 Health care practitioners 61 39 117
2019 Federal regulators 67 33 265
2019 Compliance, inspection and enforcement 65 35 1303
2019 Communications or public affairs 62 38 250
2019 Security 68 32 525
2019 Science and technology 64 36 571
2019 Legal services 70 30 225
2019 Administration and operations 60 40 1588
2019 Human resources 59 41 478
2019 Financial management 59 41 362
2019 Procurement 58 42 166
2019 Real property 62 38 200
2019 Materiel management 50 50 88
2019 Information management 62 38 251
2019 Information technology 63 37 520
2019 Evaluation 71 29 103
2019 Data sciences 64 36 151
2019 Policy 65 35 661
2019 Project management 61 39 544
2019 Other services to the public 60 40 617
2019 None of the above 62 38 1065
2018 Client contact centre 54 46 643
2018 Health care practitioners 56 44 150
2018 Federal regulators 67 33 329
2018 Compliance, inspection and enforcement 67 33 1474
2018 Communications or public affairs 65 35 264
2018 Access to information and privacy 53 47 71
2018 Security 68 32 536
2018 Science and technology 63 37 562
2018 Library services 59 41 23
2018 Legal services 70 30 231
2018 Administration and operations 64 36 1514
2018 Human resources 60 40 380
2018 Financial management 58 42 389
2018 Procurement 58 42 138
2018 Real property 74 26 187
2018 Materiel management 63 37 77
2018 Information management 62 38 233
2018 Information technology 65 35 518
2018 Internal audit 52 48 69
2018 Evaluation 61 39 97
2018 Data sciences 65 35 134
2018 Policy 64 36 572
2018 Project management 65 35 509
2018 Other services to the public 61 39 624
2018 None of the above 63 37 1064

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 709
2020 Health care practitioners 6 94 153
2020 Federal regulators 2 98 295
2020 Compliance, inspection and enforcement 3 97 1317
2020 Security 4 96 562
2020 Science and technology 4 96 619
2020 Legal services 4 96 229
2020 Administration and operations 3 97 1655
2020 Human resources 3 97 494
2020 Financial management 4 96 360
2020 Procurement 6 94 174
2020 Real property 5 95 211
2020 Information management 3 97 212
2020 Information technology 3 97 611
2020 Internal audit 0 100 58
2020 Policy 3 97 769
2020 Project management 3 97 596
2020 Other services to the public 3 97 617
2020 None of the above 4 96 1049
2019 Client contact centre 3 97 654
2019 Health care practitioners 5 95 117
2019 Federal regulators 5 95 265
2019 Compliance, inspection and enforcement 4 96 1303
2019 Communications or public affairs 3 97 250
2019 Security 4 96 525
2019 Science and technology 3 97 571
2019 Legal services 3 97 225
2019 Administration and operations 4 96 1588
2019 Human resources 2 98 478
2019 Financial management 3 97 362
2019 Procurement 3 97 166
2019 Real property 5 95 200
2019 Information management 3 97 251
2019 Information technology 5 95 520
2019 Data sciences 4 96 151
2019 Policy 3 97 661
2019 Project management 3 97 544
2019 Other services to the public 2 98 617
2019 None of the above 4 96 1065
2018 Client contact centre 4 96 641
2018 Health care practitioners 3 97 150
2018 Federal regulators 3 97 329
2018 Compliance, inspection and enforcement 4 96 1474
2018 Communications or public affairs 2 98 264
2018 Access to information and privacy 9 91 70
2018 Security 4 96 536
2018 Science and technology 3 97 561
2018 Legal services 3 97 231
2018 Administration and operations 4 96 1514
2018 Human resources 4 96 380
2018 Financial management 2 98 389
2018 Procurement 5 95 138
2018 Real property 7 93 187
2018 Information management 4 96 230
2018 Information technology 4 96 518
2018 Internal audit 0 100 69
2018 Policy 3 97 572
2018 Project management 2 98 509
2018 Other services to the public 4 96 615
2018 None of the above 4 96 1061

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 14 86 709
2020 Health care practitioners 13 87 153
2020 Federal regulators 11 89 295
2020 Compliance, inspection and enforcement 12 88 1317
2020 Communications or public affairs 16 84 261
2020 Security 12 88 562
2020 Science and technology 13 87 619
2020 Legal services 12 88 229
2020 Administration and operations 12 88 1655
2020 Human resources 12 88 494
2020 Financial management 14 86 360
2020 Procurement 9 91 174
2020 Real property 12 88 211
2020 Materiel management 10 90 77
2020 Information management 14 86 212
2020 Information technology 13 87 611
2020 Evaluation 12 88 99
2020 Data sciences 17 83 126
2020 Policy 13 87 769
2020 Project management 12 88 596
2020 Other services to the public 13 87 617
2020 None of the above 15 85 1049
2019 Client contact centre 13 87 654
2019 Health care practitioners 13 87 117
2019 Federal regulators 9 91 265
2019 Compliance, inspection and enforcement 9 91 1303
2019 Communications or public affairs 8 92 250
2019 Security 10 90 525
2019 Science and technology 10 90 571
2019 Legal services 11 89 225
2019 Administration and operations 11 89 1588
2019 Human resources 10 90 478
2019 Financial management 12 88 362
2019 Procurement 10 90 166
2019 Real property 15 85 200
2019 Materiel management 11 89 88
2019 Information management 12 88 251
2019 Information technology 10 90 520
2019 Evaluation 11 89 103
2019 Data sciences 12 88 151
2019 Policy 9 91 661
2019 Project management 8 92 544
2019 Other services to the public 10 90 617
2019 None of the above 13 87 1065
2018 Client contact centre 17 83 643
2018 Health care practitioners 21 79 147
2018 Federal regulators 12 88 329
2018 Compliance, inspection and enforcement 13 87 1474
2018 Communications or public affairs 13 87 264
2018 Access to information and privacy 9 91 70
2018 Security 13 87 536
2018 Science and technology 10 90 561
2018 Library services 0 100 23
2018 Legal services 12 88 231
2018 Administration and operations 13 87 1515
2018 Human resources 11 89 380
2018 Financial management 10 90 389
2018 Procurement 12 88 138
2018 Real property 14 86 187
2018 Materiel management 15 85 77
2018 Information management 13 87 230
2018 Information technology 15 85 518
2018 Internal audit 12 88 69
2018 Evaluation 9 91 97
2018 Data sciences 9 91 134
2018 Policy 11 89 572
2018 Project management 12 88 509
2018 Other services to the public 15 85 614
2018 None of the above 15 85 1060

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 17 15 3 2 28 7 69 8 13284
2020 Health care practitioners 18 17 23 5 5 26 6 52 14 2315
2020 Federal regulators 19 16 18 5 4 33 5 57 14 4063
2020 Compliance, inspection and enforcement 19 19 19 5 5 28 5 57 15 17861
2020 Communications or public affairs 17 15 17 3 2 38 8 59 10 4957
2020 Access to information and privacy 29 15 17 2 2 27 7 68 6 1650
2020 Security 14 18 25 10 13 17 4 40 29 5232
2020 Science and technology 18 18 17 4 3 34 6 60 12 10612
2020 Library services 17 14 19 4 2 36 8 55 10 503
2020 Legal services 15 14 17 4 4 39 6 53 15 3637
2020 Administration and operations 24 18 18 4 3 27 6 63 10 28146
2020 Human resources 24 20 16 3 2 29 6 67 8 10381
2020 Financial management 24 17 16 3 2 31 7 66 8 7454
2020 Procurement 27 19 17 3 2 26 6 68 7 3445
2020 Real property 23 19 22 3 4 25 5 59 10 3597
2020 Materiel management 28 23 23 3 3 16 4 64 8 1644
2020 Information management 25 17 18 4 3 28 6 63 10 3737
2020 Information technology 26 16 16 2 2 31 7 68 7 12455
2020 Internal audit 21 16 17 3 2 34 7 63 8 1124
2020 Evaluation 15 14 15 4 3 41 7 56 14 1582
2020 Data sciences 19 15 14 4 2 38 8 64 11 2844
2020 Policy 15 13 16 5 4 41 7 52 16 10748
2020 Project management 19 17 19 4 3 32 6 58 11 8821
2020 Other services to the public 24 17 18 4 4 27 6 61 12 9695
2020 None of the above 20 17 20 5 4 28 6 56 15 16480
2019 Client contact centre 24 17 19 3 3 26 8 62 9 11010
2019 Health care practitioners 18 18 23 5 6 23 8 51 16 2143
2019 Federal regulators 18 15 22 4 5 29 8 52 14 4102
2019 Compliance, inspection and enforcement 19 16 21 5 6 26 6 51 17 16701
2019 Communications or public affairs 18 14 19 3 2 35 9 56 10 4977
2019 Access to information and privacy 26 16 17 3 3 25 9 65 9 1589
2019 Security 14 18 25 9 14 16 4 40 29 5241
2019 Science and technology 18 16 19 4 3 32 8 56 12 10947
2019 Library services 15 12 18 3 2 39 11 54 10 503
2019 Legal services 15 13 20 5 4 35 7 49 17 3222
2019 Administration and operations 22 17 21 4 4 25 7 57 12 26228
2019 Human resources 23 19 18 4 2 26 7 63 9 9833
2019 Financial management 21 17 19 4 2 29 8 60 10 7129
2019 Procurement 24 18 22 3 3 25 6 60 8 3139
2019 Real property 22 18 24 4 4 23 6 55 11 3382
2019 Materiel management 24 22 24 3 5 17 6 59 10 1718
2019 Information management 23 15 21 4 3 27 7 58 11 3835
2019 Information technology 24 16 19 2 2 29 8 63 7 11935
2019 Internal audit 21 14 17 3 3 35 8 60 10 1196
2019 Evaluation 14 13 18 5 3 38 8 51 15 1590
2019 Data sciences 19 13 14 3 3 36 11 61 12 2806
2019 Policy 15 13 19 5 4 37 8 50 15 9605
2019 Project management 17 16 23 4 4 29 7 52 13 7970
2019 Other services to the public 23 16 20 5 5 24 7 57 14 9226
2019 None of the above 19 16 22 5 5 25 7 52 15 16923
2018 Client contact centre 22 20 22 3 3 25 6 60 9 10031
2018 Health care practitioners 15 20 29 5 5 22 5 47 14 1995
2018 Federal regulators 17 16 24 4 5 29 5 51 13 4036
2018 Compliance, inspection and enforcement 16 19 25 5 6 24 4 49 16 16266
2018 Communications or public affairs 16 16 21 3 2 35 7 54 9 4495
2018 Access to information and privacy 26 19 20 3 3 25 6 64 8 1309
2018 Security 11 19 29 9 15 13 2 36 29 4463
2018 Science and technology 15 18 23 4 3 32 6 53 10 9796
2018 Library services 15 16 22 2 2 37 6 53 8 433
2018 Legal services 14 14 24 4 5 33 6 46 15 3190
2018 Administration and operations 21 19 24 4 4 24 5 56 10 23469
2018 Human resources 22 22 19 3 2 27 5 64 8 8446
2018 Financial management 19 19 22 3 3 27 7 57 9 6495
2018 Procurement 21 22 24 3 3 23 5 59 7 2724
2018 Real property 18 20 28 4 5 21 4 51 12 2803
2018 Materiel management 21 25 28 3 4 15 3 56 9 1471
2018 Information management 21 19 22 4 4 25 6 58 11 3474
2018 Information technology 20 18 21 2 2 30 6 59 8 10368
2018 Internal audit 19 18 21 2 3 30 7 58 8 1134
2018 Evaluation 15 15 20 4 3 36 7 52 12 1437
2018 Data sciences 18 15 16 3 3 37 9 60 11 2402
2018 Policy 13 13 20 4 3 40 7 49 14 8196
2018 Project management 17 18 22 4 4 30 5 53 12 6936
2018 Other services to the public 19 19 25 5 5 22 5 52 13 8231
2018 None of the above 17 18 26 5 5 25 5 49 14 14814
2017 Client contact centre 19 21 18 3 3 28 8 63 9 10111
2017 Health care practitioners 17 19 23 4 4 27 6 53 11 2144
2017 Federal regulators 16 16 21 4 5 32 7 52 14 4028
2017 Compliance, inspection and enforcement 16 18 22 5 6 28 5 51 16 16388
2017 Communications or public affairs 13 15 18 3 2 40 9 56 9 4245
2017 Access to information and privacy 22 17 18 3 2 29 9 64 7 1277
2017 Security 11 20 26 8 13 18 5 40 27 4923
2017 Science and technology 15 18 18 3 3 36 8 58 10 11109
2017 Library services 17 14 15 3 3 37 10 59 12 512
2017 Legal services 13 13 20 4 4 38 8 48 15 3449
2017 Administration and operations 19 19 21 3 3 27 7 59 10 25897
2017 Human resources 21 20 17 3 2 29 7 66 8 8329
2017 Financial management 19 19 18 2 3 31 8 61 8 6791
2017 Procurement 20 21 23 2 2 25 6 60 7 2788
2017 Real property 18 22 23 4 4 23 6 57 11 2949
2017 Materiel management 23 26 21 3 3 19 4 64 8 1527
2017 Information management 20 19 20 2 3 28 7 60 8 3685
2017 Information technology 19 18 19 2 2 32 8 61 8 11567
2017 Internal audit 15 18 15 2 3 38 10 62 9 976
2017 Evaluation 14 16 17 4 3 37 9 56 13 1328
2017 Data sciences 18 15 15 2 2 38 9 62 9 2213
2017 Policy 12 13 17 4 3 43 8 52 13 8122
2017 Project management 16 16 21 3 3 33 7 54 11 7148
2017 Other services to the public 20 18 20 4 4 26 7 57 12 8266
2017 None of the above 18 18 22 4 4 27 7 55 12 21007
2014 Client contact centre 18 21 19 3 2 29 8 62 9 10914
2014 Health care practitioners 16 17 23 5 4 27 7 50 14 2480
2014 Federal regulators 16 15 20 3 3 36 7 54 12 4885
2014 Compliance, inspection and enforcement 17 18 22 4 5 29 5 53 14 19029
2014 Communications or public affairs 14 13 20 2 2 41 9 54 8 4592
2014 Access to information and privacy 20 16 19 2 2 33 8 61 7 1331
2014 Security 12 21 26 9 9 20 4 43 23 6376
2014 Science and technology 14 18 19 3 2 37 7 57 10 10886
2014 Library services 15 13 18 3 2 42 7 56 9 521
2014 Legal services 13 13 20 3 3 40 7 49 13 3615
2014 Administration and operations 19 18 21 3 3 29 7 58 10 29202
2014 Human resources 21 19 18 3 2 30 7 64 8 8775
2014 Financial management 16 17 19 3 2 34 8 58 9 7435
2014 Procurement 15 22 22 3 2 29 6 58 8 2959
2014 Real property 17 20 25 3 3 26 6 55 9 3467
2014 Materiel management 20 24 24 4 4 20 5 58 11 1938
2014 Information management 17 17 21 3 3 32 7 56 10 4627
2014 Information technology 18 16 19 2 2 34 8 59 7 13569
2014 Internal audit 15 18 17 3 2 36 8 59 10 1097
2014 Evaluation 13 14 18 3 4 41 8 53 12 1668
2014 Other services to the public 18 18 22 4 4 28 6 56 12 11737
2014 None of the above 15 17 22 4 4 32 7 52 12 26760

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 28 12 3 2 9 1 81 6 13282
2020 Health care practitioners 30 28 21 5 5 10 1 65 11 2320
2020 Federal regulators 34 31 17 5 4 9 1 72 9 4067
2020 Compliance, inspection and enforcement 34 32 17 5 5 7 1 71 11 17856
2020 Communications or public affairs 34 31 15 4 2 13 1 76 7 4966
2020 Access to information and privacy 46 24 14 2 2 9 2 79 5 1653
2020 Security 22 26 22 11 13 6 1 52 25 5218
2020 Science and technology 32 34 17 4 3 9 1 74 8 10617
2020 Library services 32 31 17 7 1 11 1 72 9 502
2020 Legal services 32 29 17 5 4 13 1 71 10 3636
2020 Administration and operations 39 29 15 4 3 8 1 76 7 28157
2020 Human resources 41 31 14 3 2 8 1 79 5 10402
2020 Financial management 40 30 14 3 2 10 1 79 5 7462
2020 Procurement 42 29 14 3 2 9 1 79 6 3451
2020 Real property 36 30 18 4 3 8 1 73 7 3602
2020 Materiel management 39 31 17 4 3 5 1 75 7 1647
2020 Information management 39 29 16 4 2 8 1 75 7 3743
2020 Information technology 42 29 14 2 2 10 1 80 5 12467
2020 Internal audit 39 30 16 4 2 9 1 77 6 1122
2020 Evaluation 33 31 16 5 2 12 1 73 8 1584
2020 Data sciences 36 31 13 4 2 13 1 78 7 2846
2020 Policy 29 31 17 6 3 13 1 69 11 10758
2020 Project management 35 30 16 5 3 10 1 73 8 8837
2020 Other services to the public 38 27 16 4 4 9 1 73 9 9708
2020 None of the above 33 28 18 5 4 10 1 69 10 16481
2019 Client contact centre 41 28 15 3 3 9 1 77 6 10999
2019 Health care practitioners 33 29 20 5 4 8 1 68 10 2140
2019 Federal regulators 35 29 18 4 4 9 1 71 9 4101
2019 Compliance, inspection and enforcement 33 29 18 6 6 8 1 68 12 16698
2019 Communications or public affairs 35 29 16 3 2 13 1 75 6 4977
2019 Access to information and privacy 43 24 15 3 2 10 2 77 6 1590
2019 Security 22 26 22 10 13 7 1 52 24 5235
2019 Science and technology 35 31 16 4 3 10 1 74 8 10953
2019 Library services 32 31 16 3 1 14 2 75 6 502
2019 Legal services 31 27 18 5 4 13 2 68 11 3223
2019 Administration and operations 39 28 16 4 3 9 1 74 8 26215
2019 Human resources 39 31 14 3 2 9 1 78 6 9834
2019 Financial management 37 30 16 3 2 11 1 76 6 7128
2019 Procurement 40 28 16 3 2 9 1 76 6 3124
2019 Real property 34 30 20 3 4 9 1 71 8 3383
2019 Materiel management 40 30 17 4 4 4 1 74 8 1715
2019 Information management 38 28 16 4 3 10 2 75 7 3836
2019 Information technology 41 28 15 3 2 10 1 78 5 11935
2019 Internal audit 38 30 14 4 2 12 1 78 6 1196
2019 Evaluation 34 27 17 4 3 14 1 72 8 1593
2019 Data sciences 38 27 13 3 3 14 2 77 7 2808
2019 Policy 31 31 16 4 3 13 1 72 9 9602
2019 Project management 33 30 19 4 4 10 1 71 9 7963
2019 Other services to the public 39 26 17 4 4 8 1 72 9 9224
2019 None of the above 33 26 19 4 5 11 2 68 10 16904
2018 Client contact centre 35 32 17 3 3 9 1 74 7 10027
2018 Health care practitioners 26 31 24 6 4 9 1 63 11 1992
2018 Federal regulators 29 31 20 5 4 9 1 67 11 4034
2018 Compliance, inspection and enforcement 28 32 20 6 6 7 1 65 13 16280
2018 Communications or public affairs 30 31 18 3 2 13 1 72 7 4507
2018 Access to information and privacy 39 30 15 2 2 10 1 78 5 1305
2018 Security 18 27 25 10 14 6 1 48 26 4457
2018 Science and technology 29 34 19 4 2 10 1 71 7 9792
2018 Library services 28 34 17 4 3 13 0 72 8 436
2018 Legal services 27 29 21 5 4 13 1 65 11 3191
2018 Administration and operations 33 31 19 4 3 9 1 71 8 23458
2018 Human resources 35 34 16 3 2 9 1 77 6 8443
2018 Financial management 33 33 18 3 3 10 1 73 6 6500
2018 Procurement 35 32 19 3 2 7 1 73 6 2720
2018 Real property 29 32 23 5 4 7 1 66 9 2800
2018 Materiel management 34 31 21 3 4 5 1 69 8 1473
2018 Information management 34 31 17 4 3 9 1 73 8 3472
2018 Information technology 34 31 19 3 2 11 1 74 5 10370
2018 Internal audit 33 34 17 3 2 10 1 75 6 1138
2018 Evaluation 29 30 19 4 3 13 1 69 9 1440
2018 Data sciences 34 31 14 4 3 13 1 76 7 2406
2018 Policy 27 30 18 5 3 15 1 68 10 8199
2018 Project management 31 32 18 5 3 11 1 71 9 6931
2018 Other services to the public 31 30 20 5 4 9 1 68 11 8228
2018 None of the above 28 28 22 5 5 10 1 64 11 14808
2017 Client contact centre 33 33 15 3 3 11 2 77 7 10092
2017 Health care practitioners 29 33 17 4 4 11 1 71 10 2137
2017 Federal regulators 30 30 18 5 4 12 1 69 10 4022
2017 Compliance, inspection and enforcement 28 31 18 5 6 10 1 67 12 16368
2017 Communications or public affairs 30 32 15 3 2 17 2 75 6 4246
2017 Access to information and privacy 38 27 15 3 2 13 3 77 5 1274
2017 Security 18 28 23 9 12 8 2 51 24 4915
2017 Science and technology 31 34 15 3 2 13 1 76 7 11100
2017 Library services 31 34 15 2 3 14 2 77 6 512
2017 Legal services 27 29 18 5 4 16 2 68 10 3437
2017 Administration and operations 33 31 17 3 3 11 2 74 7 25858
2017 Human resources 36 33 14 3 2 11 2 79 5 8322
2017 Financial management 33 33 15 2 3 12 2 77 6 6779
2017 Procurement 35 33 17 3 2 9 2 75 5 2793
2017 Real property 30 33 18 4 4 10 1 71 9 2938
2017 Materiel management 37 35 15 4 3 6 1 77 7 1525
2017 Information management 35 30 16 3 2 12 2 76 6 3682
2017 Information technology 33 31 16 2 2 13 2 75 5 11563
2017 Internal audit 31 35 14 2 3 12 2 78 6 974
2017 Evaluation 30 31 15 4 3 16 2 75 7 1327
2017 Data sciences 32 32 14 3 2 14 2 77 7 2209
2017 Policy 27 31 16 4 3 18 2 72 9 8122
2017 Project management 30 31 17 4 3 13 1 71 8 7145
2017 Other services to the public 33 29 16 5 4 11 2 71 10 8256
2017 None of the above 29 30 19 4 4 12 2 68 10 20966
2014 Client contact centre 30 34 16 3 2 13 2 75 6 10909
2014 Health care practitioners 25 28 21 5 4 14 2 63 11 2479
2014 Federal regulators 29 28 18 4 3 16 1 69 9 4881
2014 Compliance, inspection and enforcement 29 31 18 5 5 11 1 69 11 19015
2014 Communications or public affairs 27 29 18 3 1 21 2 72 5 4592
2014 Access to information and privacy 36 27 15 3 1 16 2 76 6 1330
2014 Security 18 30 24 9 8 10 1 53 20 6364
2014 Science and technology 28 33 18 4 2 15 1 72 7 10884
2014 Library services 27 29 18 4 2 19 1 71 7 521
2014 Legal services 26 28 17 4 3 20 2 69 9 3612
2014 Administration and operations 31 30 18 3 3 14 2 72 7 29186
2014 Human resources 33 31 15 3 2 14 1 76 6 8770
2014 Financial management 30 30 17 3 2 16 2 73 6 7440
2014 Procurement 29 32 19 3 2 14 1 72 6 2957
2014 Real property 28 31 21 4 3 12 1 69 7 3466
2014 Materiel management 31 32 20 5 3 8 1 69 9 1939
2014 Information management 31 29 18 3 2 16 2 72 7 4625
2014 Information technology 30 29 17 3 2 18 2 73 6 13565
2014 Internal audit 30 32 17 4 2 14 2 73 7 1095
2014 Evaluation 25 30 16 4 3 21 2 70 9 1668
2014 Other services to the public 30 30 18 4 3 13 1 70 9 11733
2014 None of the above 26 28 20 4 4 17 2 66 10 26739

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 9 20 12 39 15 1 16 60 207
2020 Health care practitioners 10 5 25 8 43 8 0 16 56 37
2020 Federal regulators 1 6 21 24 40 7 1 8 70 99
2020 Compliance, inspection and enforcement 2 7 19 16 42 13 1 10 67 446
2020 Communications or public affairs 2 4 20 17 32 20 5 8 65 63
2020 Access to information and privacy 9 5 36 10 36 0 4 14 48 20
2020 Security 1 5 15 21 51 5 1 7 77 183
2020 Science and technology 4 7 25 19 31 14 1 13 58 162
2020 Legal services 1 6 11 19 49 11 2 8 79 91
2020 Administration and operations 2 6 25 17 36 13 2 9 62 502
2020 Human resources 1 5 29 15 33 15 2 7 58 142
2020 Financial management 1 5 21 26 33 15 0 7 69 104
2020 Procurement 2 7 34 19 30 9 0 10 53 38
2020 Real property 0 2 23 15 44 14 2 2 70 56
2020 Information management 4 11 31 17 15 23 0 19 41 49
2020 Information technology 3 6 30 16 32 13 0 10 55 171
2020 Evaluation 3 18 18 10 35 17 0 25 53 28
2020 Data sciences 2 7 17 18 35 21 0 11 67 40
2020 Policy 2 5 16 17 42 16 1 9 71 254
2020 Project management 2 7 23 18 37 11 1 11 63 171
2020 Other services to the public 2 8 22 16 36 12 4 12 62 198
2020 None of the above 2 6 15 20 43 12 1 9 73 266
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 21 15 9 11 0 2 63 21 13316
2020 Health care practitioners 26 26 22 12 14 0 1 52 26 2324
2020 Federal regulators 37 26 17 9 9 0 1 64 19 4066
2020 Compliance, inspection and enforcement 28 25 20 12 14 0 1 53 27 17899
2020 Communications or public affairs 46 23 13 8 7 0 2 71 15 4966
2020 Access to information and privacy 34 23 19 10 12 1 2 58 23 1653
2020 Security 17 23 23 17 20 0 0 40 37 5241
2020 Science and technology 32 33 19 9 6 0 1 66 16 10635
2020 Library services 25 28 22 10 14 0 1 53 24 502
2020 Legal services 29 27 19 12 11 0 1 57 24 3644
2020 Administration and operations 31 25 19 11 12 0 1 57 23 28210
2020 Human resources 45 22 15 9 8 0 2 68 17 10399
2020 Financial management 40 24 16 10 9 0 2 65 19 7467
2020 Procurement 33 24 19 11 11 0 1 58 23 3459
2020 Real property 27 28 21 12 10 0 1 56 23 3607
2020 Materiel management 21 29 24 15 10 0 0 50 26 1654
2020 Information management 33 24 19 11 12 0 2 58 23 3746
2020 Information technology 39 24 16 10 9 0 1 64 20 12479
2020 Internal audit 41 23 15 9 9 0 2 66 19 1125
2020 Evaluation 41 22 18 8 8 0 2 65 16 1584
2020 Data sciences 50 23 11 8 6 0 2 74 14 2849
2020 Policy 44 24 15 8 7 0 2 70 15 10779
2020 Project management 39 25 17 9 9 0 1 65 18 8847
2020 Other services to the public 31 23 19 12 14 0 1 55 26 9710
2020 None of the above 30 24 19 12 12 0 1 56 25 16532

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 26 20 11 9 0 1 59 20 13289
2020 Health care practitioners 25 27 19 13 15 0 0 52 28 2321
2020 Federal regulators 33 32 17 10 7 0 1 66 17 4053
2020 Compliance, inspection and enforcement 32 29 20 10 8 0 0 61 19 17846
2020 Communications or public affairs 35 30 19 9 7 0 0 65 16 4954
2020 Access to information and privacy 35 28 19 9 7 0 1 64 17 1651
2020 Security 25 24 20 14 16 0 0 49 31 5225
2020 Science and technology 36 30 18 9 7 0 0 66 15 10619
2020 Library services 41 27 18 9 5 0 0 68 14 504
2020 Legal services 29 28 22 11 9 0 0 57 20 3639
2020 Administration and operations 33 28 20 10 9 0 1 61 19 28124
2020 Human resources 38 29 18 9 6 0 1 67 15 10370
2020 Financial management 37 28 18 9 7 0 1 66 16 7452
2020 Procurement 34 29 19 9 8 0 1 63 17 3442
2020 Real property 29 30 20 11 9 0 1 60 20 3598
2020 Materiel management 33 26 19 11 9 0 0 60 21 1651
2020 Information management 35 28 17 11 8 1 1 64 19 3740
2020 Information technology 39 28 17 9 6 0 1 68 15 12436
2020 Internal audit 35 29 19 11 6 0 0 64 17 1125
2020 Evaluation 36 30 18 9 6 0 1 67 15 1579
2020 Data sciences 41 29 16 8 5 0 1 71 13 2846
2020 Policy 35 30 19 9 7 0 0 66 15 10741
2020 Project management 34 29 19 9 8 0 1 64 17 8825
2020 Other services to the public 30 26 20 11 12 0 0 57 24 9708
2020 None of the above 31 26 19 11 11 0 1 59 22 16488
2019 Client contact centre 24 24 21 13 17 0 1 48 30 11036
2019 Health care practitioners 16 22 20 16 26 0 0 38 42 2145
2019 Federal regulators 23 29 21 12 14 0 1 52 27 4108
2019 Compliance, inspection and enforcement 24 29 21 11 14 0 1 54 25 16717
2019 Communications or public affairs 25 28 22 11 12 0 1 54 24 4977
2019 Access to information and privacy 29 27 18 12 13 1 1 57 25 1591
2019 Security 20 23 19 14 24 0 1 43 38 5251
2019 Science and technology 26 30 21 11 12 0 1 56 23 10970
2019 Library services 32 28 18 9 12 0 1 61 21 501
2019 Legal services 18 26 23 14 18 0 1 45 32 3225
2019 Administration and operations 24 26 20 13 16 0 1 51 29 26248
2019 Human resources 27 26 20 12 14 0 1 53 26 9845
2019 Financial management 26 27 20 12 13 0 1 54 25 7131
2019 Procurement 24 26 21 13 15 0 1 50 29 3135
2019 Real property 21 24 22 14 18 0 1 45 33 3387
2019 Materiel management 24 25 18 13 18 0 1 50 32 1720
2019 Information management 27 27 20 12 13 0 1 54 25 3842
2019 Information technology 31 28 19 10 11 0 1 60 21 11941
2019 Internal audit 26 28 22 10 12 0 1 55 23 1200
2019 Evaluation 26 27 20 12 13 0 1 54 26 1595
2019 Data sciences 32 29 18 11 10 0 1 62 20 2813
2019 Policy 23 29 22 12 14 0 1 52 26 9611
2019 Project management 24 27 20 12 16 0 1 51 28 7980
2019 Other services to the public 22 26 20 13 18 0 1 48 31 9252
2019 None of the above 24 25 20 13 18 0 1 49 31 16954
2018 Client contact centre 20 22 21 15 20 0 2 42 36 10043
2018 Health care practitioners 12 19 21 17 29 0 1 32 47 1991
2018 Federal regulators 19 26 23 14 17 0 1 46 31 4043
2018 Compliance, inspection and enforcement 21 28 22 13 16 0 1 49 29 16281
2018 Communications or public affairs 22 26 22 13 16 0 1 49 29 4511
2018 Access to information and privacy 25 27 22 12 13 0 1 52 26 1306
2018 Security 16 20 20 15 28 0 1 37 44 4482
2018 Science and technology 21 27 23 13 14 0 1 49 28 9785
2018 Library services 22 31 23 10 14 0 1 53 24 436
2018 Legal services 16 22 24 15 20 0 1 40 36 3203
2018 Administration and operations 21 23 21 14 18 0 1 46 33 23492
2018 Human resources 23 24 21 14 16 0 1 48 30 8452
2018 Financial management 23 25 22 13 15 0 1 49 29 6511
2018 Procurement 21 22 22 14 19 0 1 44 33 2726
2018 Real property 14 23 24 16 21 0 1 38 37 2799
2018 Materiel management 18 24 22 15 20 0 0 43 35 1480
2018 Information management 24 25 22 13 15 0 1 50 28 3477
2018 Information technology 27 27 21 11 12 0 1 55 23 10386
2018 Internal audit 24 27 20 14 14 1 1 52 28 1139
2018 Evaluation 22 26 21 14 15 0 2 48 30 1440
2018 Data sciences 28 27 20 10 13 0 1 56 24 2403
2018 Policy 21 27 23 13 15 0 1 48 29 8206
2018 Project management 22 25 22 14 17 0 1 47 31 6958
2018 Other services to the public 18 23 21 15 22 0 1 41 37 8277
2018 None of the above 20 22 21 14 21 1 2 43 35 14862
2017 Client contact centre 20 21 19 15 22 0 3 42 38 10111
2017 Health care practitioners 15 20 19 16 29 0 1 35 46 2147
2017 Federal regulators 22 25 21 13 16 0 1 48 30 4019
2017 Compliance, inspection and enforcement 22 27 21 13 16 0 1 49 30 16375
2017 Communications or public affairs 22 25 21 13 18 0 2 47 32 4235
2017 Access to information and privacy 24 23 20 13 15 1 3 50 30 1277
2017 Security 17 20 16 16 30 0 1 37 47 4916
2017 Science and technology 24 27 20 13 15 1 1 51 29 11099
2017 Library services 28 30 18 10 13 0 1 59 23 510
2017 Legal services 18 24 21 15 20 0 1 43 35 3449
2017 Administration and operations 20 23 20 15 20 0 2 44 36 25870
2017 Human resources 21 22 19 15 20 0 2 44 36 8310
2017 Financial management 23 24 20 14 16 0 2 48 31 6775
2017 Procurement 19 22 21 16 20 0 2 42 37 2788
2017 Real property 17 22 21 17 22 0 1 39 39 2944
2017 Materiel management 22 23 19 14 19 0 1 46 34 1521
2017 Information management 24 24 19 14 16 1 2 49 31 3677
2017 Information technology 28 26 18 11 13 0 2 56 25 11552
2017 Internal audit 25 26 19 12 14 0 3 53 27 973
2017 Evaluation 24 26 20 11 17 0 2 51 28 1328
2017 Data sciences 29 26 18 12 13 1 1 56 26 2215
2017 Policy 24 25 20 13 17 0 1 50 30 8104
2017 Project management 23 24 20 14 18 0 1 47 33 7135
2017 Other services to the public 18 23 19 16 22 0 2 42 38 8270
2017 None of the above 22 22 19 15 19 1 2 45 35 20982

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 27 24 12 8 1 2 55 21 13305
2020 Health care practitioners 17 23 26 17 17 0 0 41 34 2322
2020 Federal regulators 15 25 26 19 14 0 0 40 33 4064
2020 Compliance, inspection and enforcement 22 29 26 14 9 0 0 51 23 17883
2020 Communications or public affairs 16 25 27 18 14 0 0 41 32 4965
2020 Access to information and privacy 23 27 23 15 11 1 1 50 26 1654
2020 Security 24 29 24 12 9 0 1 54 22 5230
2020 Science and technology 18 28 27 16 10 0 0 47 26 10624
2020 Library services 21 31 25 15 7 0 0 53 22 503
2020 Legal services 10 19 29 22 19 0 0 30 42 3643
2020 Administration and operations 23 27 24 14 10 0 1 51 24 28180
2020 Human resources 18 25 26 18 13 0 0 43 31 10398
2020 Financial management 21 27 27 15 10 0 0 48 25 7462
2020 Procurement 18 25 27 17 13 0 0 43 30 3458
2020 Real property 21 28 25 15 10 0 0 49 25 3599
2020 Materiel management 28 31 23 11 7 0 0 59 18 1654
2020 Information management 27 29 23 12 8 0 1 56 20 3738
2020 Information technology 22 28 25 15 10 0 0 50 25 12470
2020 Internal audit 21 29 30 13 7 0 0 50 20 1125
2020 Evaluation 19 27 27 15 10 0 1 47 26 1583
2020 Data sciences 20 28 27 16 9 0 0 48 25 2855
2020 Policy 13 24 27 19 16 0 0 37 35 10781
2020 Project management 16 25 27 18 13 0 0 41 31 8842
2020 Other services to the public 25 28 23 14 9 0 1 53 24 9704
2020 None of the above 24 27 24 14 10 0 1 51 24 16510
2019 Client contact centre 26 27 25 12 9 0 1 53 21 11021
2019 Health care practitioners 16 26 25 17 16 0 0 42 33 2148
2019 Federal regulators 16 27 28 16 13 0 0 42 29 4105
2019 Compliance, inspection and enforcement 19 30 26 14 10 0 0 49 25 16702
2019 Communications or public affairs 20 30 26 15 9 0 0 50 24 4972
2019 Access to information and privacy 27 27 22 12 11 0 1 55 23 1593
2019 Security 23 29 25 13 10 0 1 52 23 5244
2019 Science and technology 20 30 26 15 8 0 0 51 23 10954
2019 Library services 26 28 21 15 8 0 1 55 24 501
2019 Legal services 11 22 28 21 18 0 0 33 39 3221
2019 Administration and operations 24 29 24 13 9 0 1 53 22 26243
2019 Human resources 19 26 27 16 11 0 1 45 28 9847
2019 Financial management 22 30 26 14 8 0 0 52 22 7132
2019 Procurement 20 29 25 15 9 0 0 50 25 3137
2019 Real property 21 28 26 14 10 0 0 50 24 3389
2019 Materiel management 28 29 24 11 8 0 1 57 19 1722
2019 Information management 29 29 23 12 7 0 1 59 18 3840
2019 Information technology 23 31 24 13 8 0 1 54 22 11942
2019 Internal audit 24 32 25 12 7 0 0 56 18 1198
2019 Evaluation 21 30 25 15 8 0 0 52 23 1597
2019 Data sciences 26 31 24 11 6 0 0 58 17 2811
2019 Policy 17 29 28 16 10 0 0 46 26 9609
2019 Project management 17 29 27 15 11 0 0 46 27 7971
2019 Other services to the public 25 29 23 13 10 0 1 54 23 9246
2019 None of the above 25 28 23 13 10 0 1 54 23 16939
2018 Client contact centre 22 26 27 14 9 0 2 49 24 10029
2018 Health care practitioners 13 24 28 18 16 0 0 37 35 1992
2018 Federal regulators 13 25 30 19 13 0 0 38 32 4033
2018 Compliance, inspection and enforcement 15 27 29 17 11 0 0 43 28 16254
2018 Communications or public affairs 15 26 30 18 11 0 0 41 29 4510
2018 Access to information and privacy 22 24 25 15 12 0 1 47 28 1311
2018 Security 20 29 27 13 9 0 1 50 22 4475
2018 Science and technology 15 28 30 16 10 0 0 43 26 9787
2018 Library services 21 27 29 12 11 0 1 48 23 436
2018 Legal services 9 19 29 22 19 0 1 29 42 3201
2018 Administration and operations 19 27 28 15 10 0 1 47 25 23476
2018 Human resources 14 23 29 19 14 0 0 38 33 8443
2018 Financial management 17 27 29 17 10 0 0 44 27 6514
2018 Procurement 16 27 31 16 10 0 0 43 27 2729
2018 Real property 17 27 29 15 12 0 0 44 27 2793
2018 Materiel management 23 29 26 13 8 0 0 53 21 1484
2018 Information management 24 30 25 12 8 0 1 54 20 3471
2018 Information technology 18 29 28 15 9 0 1 47 24 10378
2018 Internal audit 20 29 28 15 7 0 1 49 22 1136
2018 Evaluation 16 29 29 15 10 0 1 45 26 1443
2018 Data sciences 21 28 28 14 7 0 1 50 22 2404
2018 Policy 13 25 30 18 13 0 1 38 32 8202
2018 Project management 13 25 30 19 12 0 0 39 31 6951
2018 Other services to the public 21 27 26 14 11 0 1 48 25 8254
2018 None of the above 21 27 26 15 10 0 1 49 25 14871
2017 Client contact centre 23 25 25 14 9 0 2 50 24 10102
2017 Health care practitioners 12 24 27 18 17 0 1 37 35 2142
2017 Federal regulators 14 25 29 18 14 0 1 39 32 4023
2017 Compliance, inspection and enforcement 16 28 27 16 11 0 1 45 28 16373
2017 Communications or public affairs 14 27 28 18 12 0 1 42 30 4245
2017 Access to information and privacy 21 24 24 15 14 0 2 47 29 1274
2017 Security 22 29 26 13 9 0 1 51 23 4913
2017 Science and technology 17 29 27 16 9 0 1 47 25 11108
2017 Library services 21 31 23 15 9 1 1 52 25 513
2017 Legal services 11 21 29 22 16 0 1 32 38 3451
2017 Administration and operations 20 27 26 15 10 0 1 48 26 25882
2017 Human resources 14 23 28 19 15 0 1 37 35 8317
2017 Financial management 18 28 28 15 10 0 1 47 25 6785
2017 Procurement 16 27 29 16 11 0 1 43 28 2790
2017 Real property 18 27 27 16 12 0 1 46 27 2941
2017 Materiel management 25 30 24 12 8 0 1 56 20 1524
2017 Information management 26 30 24 13 7 0 1 56 20 3676
2017 Information technology 20 30 26 14 9 0 1 51 23 11558
2017 Internal audit 19 30 30 13 7 1 1 50 20 974
2017 Evaluation 16 30 29 15 10 0 0 46 25 1330
2017 Data sciences 22 31 25 15 6 0 1 53 21 2211
2017 Policy 14 27 29 18 13 0 0 41 30 8117
2017 Project management 15 27 30 16 12 0 1 42 28 7141
2017 Other services to the public 24 27 24 13 10 0 1 52 24 8270
2017 None of the above 22 27 24 14 10 0 2 50 25 20978

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 24 16 8 5 1 6 69 13 13264
2020 Health care practitioners 31 30 20 9 8 1 1 62 18 2316
2020 Federal regulators 23 30 23 13 9 0 1 54 23 4047
2020 Compliance, inspection and enforcement 33 31 19 9 6 0 1 66 15 17848
2020 Communications or public affairs 21 28 24 15 11 0 1 49 27 4957
2020 Access to information and privacy 33 25 19 12 8 1 2 60 20 1651
2020 Security 36 28 19 8 6 0 3 66 14 5214
2020 Science and technology 30 34 20 10 5 0 1 64 15 10598
2020 Library services 39 35 15 6 3 0 1 76 9 502
2020 Legal services 19 27 27 15 11 0 1 47 27 3640
2020 Administration and operations 32 30 20 10 7 0 1 63 17 28100
2020 Human resources 26 29 23 13 8 0 1 56 21 10388
2020 Financial management 27 30 22 12 7 0 1 59 19 7450
2020 Procurement 26 30 23 12 8 0 1 56 21 3442
2020 Real property 30 31 21 11 6 0 1 61 17 3597
2020 Materiel management 38 31 19 7 3 0 1 70 10 1648
2020 Information management 39 29 17 8 5 0 2 69 13 3731
2020 Information technology 30 31 20 11 7 0 1 61 18 12428
2020 Internal audit 30 31 23 9 5 0 1 62 15 1123
2020 Evaluation 28 32 19 12 7 0 1 61 19 1579
2020 Data sciences 31 30 21 10 6 0 1 62 17 2850
2020 Policy 17 26 25 18 14 0 0 43 32 10754
2020 Project management 22 30 24 14 9 0 0 52 23 8819
2020 Other services to the public 38 28 17 9 5 1 2 67 15 9679
2020 None of the above 34 28 18 10 7 1 2 63 18 16459
2019 Client contact centre 36 25 18 8 6 1 7 66 15 10960
2019 Health care practitioners 26 33 20 10 8 0 2 61 19 2130
2019 Federal regulators 24 32 22 13 8 0 1 56 22 4099
2019 Compliance, inspection and enforcement 30 32 20 10 6 0 2 63 16 16634
2019 Communications or public affairs 25 31 21 13 8 0 1 57 22 4956
2019 Access to information and privacy 38 27 17 9 7 1 2 66 16 1584
2019 Security 31 30 20 9 7 0 3 63 16 5193
2019 Science and technology 31 34 20 9 4 0 1 66 14 10917
2019 Library services 41 32 17 6 3 0 2 74 9 499
2019 Legal services 19 28 26 16 10 0 1 48 26 3208
2019 Administration and operations 32 31 20 10 6 0 1 64 16 26124
2019 Human resources 26 30 24 12 7 0 1 57 19 9802
2019 Financial management 29 32 22 10 6 0 1 62 16 7096
2019 Procurement 27 31 22 12 7 0 1 58 19 3122
2019 Real property 28 31 22 11 7 0 1 60 19 3370
2019 Materiel management 37 31 19 8 4 0 1 68 12 1710
2019 Information management 40 30 17 7 4 0 2 71 12 3816
2019 Information technology 30 31 20 11 7 0 1 62 18 11878
2019 Internal audit 33 30 22 9 5 0 2 63 14 1196
2019 Evaluation 31 30 20 12 6 0 1 62 18 1589
2019 Data sciences 38 30 18 8 4 0 1 69 13 2806
2019 Policy 19 30 25 16 10 0 0 49 25 9571
2019 Project management 22 32 23 14 9 0 1 54 22 7942
2019 Other services to the public 38 28 17 8 6 0 3 67 15 9204
2019 None of the above 34 28 19 9 7 1 2 64 16 16865
2018 Client contact centre 30 25 20 10 7 1 7 60 19 9982
2018 Health care practitioners 24 30 22 13 9 1 2 55 22 1982
2018 Federal regulators 19 31 26 14 9 0 1 51 23 4027
2018 Compliance, inspection and enforcement 24 31 23 12 8 0 2 56 20 16201
2018 Communications or public affairs 19 29 25 16 10 0 1 48 26 4492
2018 Access to information and privacy 29 27 20 14 8 0 2 57 23 1307
2018 Security 28 31 22 10 7 0 3 60 17 4431
2018 Science and technology 24 34 24 11 6 0 1 59 17 9740
2018 Library services 33 33 16 9 5 1 3 69 14 434
2018 Legal services 15 27 29 16 11 0 2 44 27 3189
2018 Administration and operations 26 30 23 12 7 0 2 57 19 23378
2018 Human resources 20 29 26 14 9 0 1 49 24 8418
2018 Financial management 22 29 26 14 7 0 1 52 22 6494
2018 Procurement 20 30 26 15 8 0 1 51 23 2710
2018 Real property 21 33 25 13 8 0 1 54 21 2784
2018 Materiel management 32 31 22 11 3 0 1 64 14 1479
2018 Information management 33 30 21 9 5 0 2 65 14 3462
2018 Information technology 23 30 24 13 8 0 1 55 21 10342
2018 Internal audit 24 33 24 10 7 1 2 58 18 1134
2018 Evaluation 26 29 24 11 8 1 1 56 20 1435
2018 Data sciences 30 31 20 12 6 1 1 62 17 2395
2018 Policy 15 27 27 18 13 0 1 42 31 8175
2018 Project management 17 28 28 17 9 0 1 45 27 6931
2018 Other services to the public 31 28 20 10 6 1 3 62 17 8235
2018 None of the above 28 28 22 11 7 1 2 58 19 14782
2017 Client contact centre 30 23 20 11 7 1 8 58 20 10077
2017 Health care practitioners 23 30 21 12 10 1 3 56 22 2136
2017 Federal regulators 20 31 24 14 9 0 1 52 23 4018
2017 Compliance, inspection and enforcement 26 30 21 12 8 1 3 58 20 16345
2017 Communications or public affairs 19 28 25 16 11 0 2 48 27 4240
2017 Access to information and privacy 27 26 21 10 11 1 3 56 23 1275
2017 Security 29 30 21 9 7 1 4 61 17 4904
2017 Science and technology 27 33 21 11 5 0 2 61 17 11084
2017 Library services 33 32 19 7 5 0 3 68 12 510
2017 Legal services 18 29 27 15 10 1 2 48 25 3439
2017 Administration and operations 26 30 22 12 7 0 2 58 20 25818
2017 Human resources 20 28 26 15 10 0 2 48 25 8312
2017 Financial management 24 30 24 13 8 1 2 55 21 6767
2017 Procurement 20 30 26 15 8 0 1 51 23 2789
2017 Real property 23 31 24 13 7 0 1 55 21 2930
2017 Materiel management 33 32 19 10 4 0 2 66 14 1518
2017 Information management 34 30 19 9 5 0 3 66 14 3663
2017 Information technology 24 31 21 13 8 1 2 57 21 11535
2017 Internal audit 26 31 22 12 6 1 2 59 19 975
2017 Evaluation 25 31 24 11 7 1 1 57 19 1327
2017 Data sciences 33 29 21 10 5 0 2 63 16 2210
2017 Policy 15 27 26 18 13 0 0 43 31 8111
2017 Project management 18 29 25 16 9 0 1 49 26 7132
2017 Other services to the public 33 28 17 10 6 1 5 64 17 8247
2017 None of the above 28 28 20 11 8 1 4 59 20 20917

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 23 19 12 9 3 2 57 23 13230
2020 Health care practitioners 21 21 22 14 20 1 1 43 34 2309
2020 Federal regulators 21 25 22 16 14 1 1 46 31 4038
2020 Compliance, inspection and enforcement 31 24 19 12 10 2 2 58 23 17816
2020 Communications or public affairs 23 23 23 16 14 0 0 46 31 4951
2020 Access to information and privacy 30 21 18 13 14 2 2 53 28 1650
2020 Security 20 22 21 17 19 0 1 42 37 5224
2020 Science and technology 22 25 23 15 12 1 1 48 28 10580
2020 Library services 20 27 24 14 14 1 1 47 29 500
2020 Legal services 19 22 24 17 15 1 1 42 33 3640
2020 Administration and operations 31 25 20 12 10 1 1 57 23 28073
2020 Human resources 24 25 21 16 13 1 1 50 29 10367
2020 Financial management 29 27 21 13 9 0 1 57 22 7439
2020 Procurement 23 25 21 15 14 1 1 49 30 3444
2020 Real property 23 25 22 16 14 1 1 48 30 3592
2020 Materiel management 27 25 22 13 11 0 1 53 25 1648
2020 Information management 31 24 19 13 12 1 1 56 25 3727
2020 Information technology 23 26 22 15 12 1 1 49 28 12412
2020 Internal audit 30 25 24 12 6 1 2 57 18 1125
2020 Evaluation 26 27 20 15 9 1 2 55 25 1579
2020 Data sciences 28 24 21 14 10 1 2 53 25 2843
2020 Policy 20 25 23 17 14 1 1 45 31 10727
2020 Project management 22 25 23 16 13 0 1 47 30 8813
2020 Other services to the public 33 23 18 11 10 2 2 59 22 9661
2020 None of the above 30 23 19 13 12 2 2 55 26 16442
2019 Client contact centre 26 24 20 14 13 1 2 51 28 10982
2019 Health care practitioners 15 22 23 18 22 0 1 37 40 2139
2019 Federal regulators 18 24 23 17 16 1 1 43 34 4093
2019 Compliance, inspection and enforcement 25 24 19 14 15 1 2 50 30 16635
2019 Communications or public affairs 25 25 22 15 12 1 1 51 27 4960
2019 Access to information and privacy 30 23 18 13 14 1 1 54 27 1585
2019 Security 16 20 22 17 25 0 1 36 42 5228
2019 Science and technology 23 24 23 16 13 1 1 48 29 10935
2019 Library services 22 26 19 15 17 0 1 48 33 499
2019 Legal services 16 23 24 18 18 1 1 39 36 3202
2019 Administration and operations 27 26 20 14 11 1 1 54 25 26141
2019 Human resources 22 24 22 16 15 0 1 46 31 9813
2019 Financial management 26 28 22 13 9 1 1 55 23 7105
2019 Procurement 24 25 21 15 12 1 1 50 28 3122
2019 Real property 21 22 22 17 18 0 1 43 35 3381
2019 Materiel management 24 25 21 14 16 0 1 49 30 1707
2019 Information management 27 25 20 14 13 1 1 53 27 3819
2019 Information technology 22 26 22 16 13 1 1 49 29 11885
2019 Internal audit 29 27 23 11 7 1 2 57 19 1191
2019 Evaluation 26 26 22 15 9 1 1 53 25 1583
2019 Data sciences 32 25 20 13 8 1 1 58 21 2805
2019 Policy 22 27 24 16 11 0 1 49 27 9570
2019 Project management 18 26 23 17 14 0 1 45 31 7950
2019 Other services to the public 27 24 19 13 14 1 1 53 28 9212
2019 None of the above 27 23 19 14 15 1 2 51 29 16848
2018 Client contact centre 22 22 21 16 14 1 3 47 31 9996
2018 Health care practitioners 15 20 24 17 22 1 1 36 40 1984
2018 Federal regulators 15 24 25 19 16 1 1 39 36 4024
2018 Compliance, inspection and enforcement 21 22 22 16 16 1 2 44 33 16226
2018 Communications or public affairs 18 25 24 18 14 0 1 43 32 4489
2018 Access to information and privacy 26 23 18 15 17 0 1 50 33 1304
2018 Security 15 21 21 19 24 1 1 36 43 4461
2018 Science and technology 17 24 26 18 14 1 1 42 32 9766
2018 Library services 17 22 24 18 17 1 2 40 36 436
2018 Legal services 13 22 24 19 20 1 1 36 40 3195
2018 Administration and operations 23 24 23 15 13 1 1 48 29 23407
2018 Human resources 17 22 25 18 17 0 1 39 35 8408
2018 Financial management 22 25 24 16 11 0 1 48 27 6474
2018 Procurement 19 23 26 16 14 1 1 43 30 2722
2018 Real property 15 22 25 18 19 1 1 38 38 2781
2018 Materiel management 22 23 23 16 14 0 1 46 31 1479
2018 Information management 23 25 22 15 13 1 2 49 29 3473
2018 Information technology 18 25 24 18 13 1 1 44 32 10340
2018 Internal audit 25 26 23 13 10 1 2 53 24 1130
2018 Evaluation 24 26 23 13 11 1 2 51 25 1434
2018 Data sciences 26 25 22 15 9 1 2 52 25 2390
2018 Policy 17 24 25 18 14 1 1 42 32 8171
2018 Project management 15 24 26 19 15 1 1 40 34 6932
2018 Other services to the public 24 22 21 15 15 1 2 47 31 8236
2018 None of the above 23 22 22 15 15 1 2 46 31 14806
2017 Client contact centre 22 22 21 16 14 1 3 47 31 10095
2017 Health care practitioners 13 22 24 17 21 1 1 36 39 2140
2017 Federal regulators 15 22 24 19 17 1 2 38 37 4027
2017 Compliance, inspection and enforcement 22 21 20 16 16 2 3 46 33 16368
2017 Communications or public affairs 18 24 22 19 15 0 1 43 35 4245
2017 Access to information and privacy 26 18 19 14 20 1 2 45 35 1277
2017 Security 16 22 24 17 19 1 1 39 37 4916
2017 Science and technology 19 24 24 17 13 1 2 45 31 11106
2017 Library services 21 19 23 17 17 1 2 41 35 513
2017 Legal services 16 23 24 18 17 1 1 39 36 3444
2017 Administration and operations 23 24 22 15 13 1 2 48 29 25872
2017 Human resources 16 22 24 19 17 1 2 39 37 8318
2017 Financial management 23 26 22 15 11 1 2 51 27 6776
2017 Procurement 17 25 23 17 15 1 2 43 33 2786
2017 Real property 16 22 23 20 18 1 1 39 38 2941
2017 Materiel management 21 24 23 16 15 1 1 46 31 1520
2017 Information management 24 24 21 15 12 1 2 50 29 3680
2017 Information technology 19 25 23 17 13 1 2 45 31 11554
2017 Internal audit 22 24 27 14 8 1 3 49 23 973
2017 Evaluation 21 26 24 15 11 1 2 49 26 1330
2017 Data sciences 27 25 22 14 9 1 2 54 23 2212
2017 Policy 17 25 24 18 14 1 1 43 33 8121
2017 Project management 17 24 24 19 14 1 1 42 33 7141
2017 Other services to the public 24 23 21 15 14 1 2 48 30 8267
2017 None of the above 23 22 20 15 15 1 3 47 32 20970

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 19 9 4 3 1 7 83 7 13237
2020 Health care practitioners 42 24 13 9 8 0 4 69 17 2309
2020 Federal regulators 39 26 16 9 7 0 3 68 16 4041
2020 Compliance, inspection and enforcement 56 21 10 4 3 0 5 82 8 17784
2020 Communications or public affairs 36 26 17 11 9 0 1 63 20 4942
2020 Access to information and privacy 56 18 12 4 4 1 5 79 8 1649
2020 Security 40 24 15 9 10 0 2 65 20 5206
2020 Science and technology 42 28 15 7 4 0 3 72 12 10586
2020 Library services 58 21 7 4 2 0 8 85 7 501
2020 Legal services 26 24 20 14 14 0 2 51 28 3629
2020 Administration and operations 52 21 12 6 4 0 4 77 11 28043
2020 Human resources 46 23 14 8 6 0 3 71 14 10364
2020 Financial management 44 25 15 8 5 0 3 71 13 7437
2020 Procurement 45 24 15 7 6 0 3 71 14 3433
2020 Real property 48 25 13 7 4 0 3 76 11 3586
2020 Materiel management 60 21 8 3 2 0 5 86 6 1653
2020 Information management 57 21 9 4 3 1 5 82 8 3723
2020 Information technology 47 26 13 6 4 0 3 76 11 12417
2020 Internal audit 50 25 13 5 4 0 4 78 9 1121
2020 Evaluation 44 26 14 6 5 1 4 73 12 1578
2020 Data sciences 45 25 15 8 5 0 2 72 13 2835
2020 Policy 30 26 19 12 11 0 1 57 24 10727
2020 Project management 39 26 16 9 7 0 2 67 16 8801
2020 Other services to the public 56 20 10 5 4 1 5 81 9 9651
2020 None of the above 51 20 11 6 5 1 5 76 12 16464
2019 Client contact centre 59 18 8 3 3 1 8 85 6 10989
2019 Health care practitioners 45 24 12 5 6 0 7 75 12 2138
2019 Federal regulators 43 28 13 6 6 0 3 74 12 4081
2019 Compliance, inspection and enforcement 56 20 9 4 4 0 7 82 8 16645
2019 Communications or public affairs 45 26 14 7 6 0 3 73 13 4956
2019 Access to information and privacy 62 18 8 3 2 1 7 86 5 1589
2019 Security 38 24 15 8 10 0 3 65 19 5225
2019 Science and technology 46 28 13 6 3 0 3 77 10 10922
2019 Library services 62 15 8 2 3 0 10 86 5 495
2019 Legal services 29 25 20 12 11 0 3 56 23 3214
2019 Administration and operations 56 21 10 4 3 0 6 82 8 26145
2019 Human resources 52 21 12 5 4 0 6 78 9 9799
2019 Financial management 51 24 12 5 3 0 4 79 8 7111
2019 Procurement 54 22 11 5 3 0 5 80 8 3124
2019 Real property 50 25 13 5 3 0 3 78 9 3377
2019 Materiel management 64 17 7 3 2 0 7 87 5 1710
2019 Information management 63 18 7 3 2 0 7 87 5 3828
2019 Information technology 54 24 11 5 3 0 4 81 8 11902
2019 Internal audit 58 20 10 4 2 0 5 83 6 1198
2019 Evaluation 55 22 10 4 3 1 6 82 8 1588
2019 Data sciences 58 22 10 4 2 0 4 83 7 2806
2019 Policy 39 28 16 8 6 0 2 69 15 9580
2019 Project management 45 27 14 7 4 0 3 74 11 7950
2019 Other services to the public 56 20 10 5 3 1 6 81 8 9216
2019 None of the above 54 20 11 5 4 1 6 79 10 16877
2018 Client contact centre 53 20 10 3 3 1 10 81 7 9972
2018 Health care practitioners 42 24 13 7 6 0 8 73 13 1987
2018 Federal regulators 38 28 16 7 5 0 4 70 13 4023
2018 Compliance, inspection and enforcement 51 21 11 4 4 0 8 79 9 16210
2018 Communications or public affairs 37 28 16 9 6 0 3 67 16 4488
2018 Access to information and privacy 58 19 9 4 3 0 7 82 8 1304
2018 Security 36 25 17 8 9 1 3 64 18 4463
2018 Science and technology 40 29 16 7 4 0 4 71 12 9755
2018 Library services 55 17 10 4 3 1 11 81 8 435
2018 Legal services 28 23 22 12 12 1 4 53 25 3190
2018 Administration and operations 51 21 12 5 4 0 7 78 9 23384
2018 Human resources 46 22 14 6 4 0 7 73 12 8419
2018 Financial management 45 25 15 6 4 1 5 74 11 6493
2018 Procurement 49 23 14 4 3 0 7 77 8 2720
2018 Real property 45 26 16 5 4 1 4 74 10 2785
2018 Materiel management 60 19 7 3 2 1 8 86 6 1477
2018 Information management 58 19 10 3 2 1 8 84 6 3461
2018 Information technology 48 26 12 5 3 1 5 78 9 10357
2018 Internal audit 49 22 14 4 3 0 8 78 8 1137
2018 Evaluation 49 24 11 5 3 1 8 80 8 1440
2018 Data sciences 52 24 12 4 3 0 5 80 7 2395
2018 Policy 32 27 19 10 8 0 3 62 19 8179
2018 Project management 39 27 17 8 4 0 4 69 13 6932
2018 Other services to the public 51 21 12 6 4 1 6 77 10 8236
2018 None of the above 49 21 12 5 4 1 7 76 11 14803
2017 Client contact centre 49 19 10 4 2 1 14 81 8 10094
2017 Health care practitioners 40 25 13 7 7 0 9 71 15 2140
2017 Federal regulators 37 29 16 7 5 1 6 71 12 4020
2017 Compliance, inspection and enforcement 48 21 11 4 3 1 12 79 9 16328
2017 Communications or public affairs 36 26 18 8 7 0 4 65 16 4244
2017 Access to information and privacy 52 17 10 3 3 1 14 80 8 1272
2017 Security 38 26 16 8 6 1 5 69 15 4905
2017 Science and technology 40 29 15 7 4 0 6 74 11 11096
2017 Library services 49 18 7 3 3 1 20 83 7 511
2017 Legal services 26 25 20 12 11 1 5 55 24 3441
2017 Administration and operations 47 22 12 5 3 1 10 78 9 25826
2017 Human resources 40 23 14 7 4 1 11 71 12 8299
2017 Financial management 44 25 13 6 4 1 8 75 11 6774
2017 Procurement 42 26 13 5 2 1 10 76 9 2782
2017 Real property 43 27 14 6 4 0 7 74 11 2935
2017 Materiel management 55 20 9 2 2 0 11 85 5 1516
2017 Information management 53 19 9 4 1 1 13 84 6 3668
2017 Information technology 47 25 12 5 3 1 8 79 8 11551
2017 Internal audit 44 26 13 5 2 1 9 77 8 970
2017 Evaluation 44 26 13 4 3 0 8 77 8 1330
2017 Data sciences 48 25 12 4 2 1 7 79 7 2212
2017 Policy 32 28 18 10 7 0 4 63 18 8110
2017 Project management 38 28 15 7 4 0 6 71 12 7135
2017 Other services to the public 49 21 11 5 4 1 10 78 10 8254
2017 None of the above 46 21 12 5 4 1 11 76 11 20929

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 27 19 10 8 0 1 64 17 13270
2020 Health care practitioners 26 28 21 12 13 0 0 54 25 2314
2020 Federal regulators 23 28 23 13 11 0 0 52 25 4060
2020 Compliance, inspection and enforcement 30 29 21 11 9 0 0 59 20 17854
2020 Communications or public affairs 25 27 22 13 12 0 0 52 25 4957
2020 Access to information and privacy 36 25 18 10 9 0 1 62 19 1649
2020 Security 26 24 21 14 14 0 1 51 28 5227
2020 Science and technology 25 30 23 12 9 0 0 55 21 10619
2020 Library services 36 28 18 11 6 0 1 64 18 499
2020 Legal services 19 23 25 16 16 0 0 42 33 3637
2020 Administration and operations 34 27 19 10 8 0 1 62 19 28145
2020 Human resources 31 26 21 12 9 0 0 58 20 10377
2020 Financial management 32 28 21 11 8 0 0 60 19 7448
2020 Procurement 30 28 20 12 9 0 0 59 21 3448
2020 Real property 32 30 20 10 7 0 0 62 17 3591
2020 Materiel management 44 27 16 8 5 0 1 71 13 1655
2020 Information management 37 26 19 9 7 0 1 64 17 3732
2020 Information technology 34 30 20 9 7 0 0 64 16 12459
2020 Internal audit 33 27 22 11 7 0 0 60 18 1125
2020 Evaluation 27 29 22 12 9 0 0 56 22 1584
2020 Data sciences 25 30 22 13 10 0 0 55 23 2846
2020 Policy 19 25 24 17 16 0 0 44 33 10754
2020 Project management 25 28 23 13 11 0 0 53 24 8819
2020 Other services to the public 32 27 20 11 9 0 1 59 21 9692
2020 None of the above 33 26 19 11 10 0 1 60 21 16489
2019 Client contact centre 36 28 18 8 8 0 1 65 16 11010
2019 Health care practitioners 28 33 20 10 9 0 1 61 19 2136
2019 Federal regulators 28 30 21 10 10 0 1 58 20 4103
2019 Compliance, inspection and enforcement 32 30 19 9 9 0 1 62 19 16696
2019 Communications or public affairs 31 31 20 9 8 0 0 63 17 4970
2019 Access to information and privacy 40 28 16 8 6 0 1 70 14 1590
2019 Security 26 26 22 11 14 0 1 53 25 5233
2019 Science and technology 31 32 21 10 6 0 0 63 16 10949
2019 Library services 39 26 20 6 7 0 1 66 14 500
2019 Legal services 20 26 25 14 14 0 0 47 28 3221
2019 Administration and operations 37 28 18 9 7 0 1 66 16 26212
2019 Human resources 39 27 18 9 7 0 1 66 16 9814
2019 Financial management 36 30 19 8 6 0 1 67 14 7112
2019 Procurement 37 29 17 9 7 0 1 67 16 3125
2019 Real property 37 30 19 8 6 0 1 67 14 3380
2019 Materiel management 46 27 15 6 5 0 1 74 11 1716
2019 Information management 41 29 18 7 5 0 1 70 12 3828
2019 Information technology 39 30 17 7 5 0 1 70 13 11932
2019 Internal audit 39 29 18 8 4 0 1 69 12 1197
2019 Evaluation 33 30 19 10 6 0 1 64 17 1592
2019 Data sciences 37 30 18 9 6 0 1 68 14 2803
2019 Policy 25 29 22 13 10 0 0 55 23 9593
2019 Project management 30 30 21 11 8 0 1 60 19 7978
2019 Other services to the public 34 29 18 9 9 0 1 63 18 9236
2019 None of the above 36 27 18 9 8 0 1 64 17 16907
2018 Client contact centre 32 26 21 10 9 0 2 59 19 10021
2018 Health care practitioners 26 27 22 13 11 0 1 54 24 1983
2018 Federal regulators 25 29 22 13 10 0 0 55 23 4035
2018 Compliance, inspection and enforcement 29 28 21 11 10 0 1 57 22 16241
2018 Communications or public affairs 26 28 23 12 10 0 0 55 22 4506
2018 Access to information and privacy 39 27 17 9 7 0 1 67 16 1308
2018 Security 23 24 24 13 16 0 1 47 29 4476
2018 Science and technology 26 31 23 12 8 0 0 58 20 9762
2018 Library services 30 31 23 7 6 0 1 62 14 436
2018 Legal services 19 24 26 16 15 0 1 43 31 3204
2018 Administration and operations 33 27 20 10 8 0 1 61 19 23450
2018 Human resources 33 26 21 10 8 0 1 61 18 8440
2018 Financial management 32 27 22 10 8 0 1 60 18 6511
2018 Procurement 34 27 21 10 7 0 1 62 17 2725
2018 Real property 32 29 21 10 8 0 1 61 18 2794
2018 Materiel management 42 28 15 7 6 0 1 71 14 1479
2018 Information management 37 27 20 8 6 0 1 66 14 3476
2018 Information technology 35 29 19 9 7 0 1 65 16 10373
2018 Internal audit 35 29 20 8 7 0 1 64 15 1136
2018 Evaluation 32 31 19 10 6 0 1 64 16 1436
2018 Data sciences 32 31 20 9 7 1 1 64 16 2401
2018 Policy 22 26 25 14 12 0 0 49 26 8185
2018 Project management 26 28 23 12 10 0 0 54 22 6944
2018 Other services to the public 29 26 22 12 10 0 1 56 22 8252
2018 None of the above 31 26 21 10 9 0 1 59 20 14826
2017 Client contact centre 31 29 22 10 7 0 1 61 17 10082
2017 Health care practitioners 23 32 22 13 8 0 1 56 21 2134
2017 Federal regulators 24 32 23 12 8 0 1 57 21 4015
2017 Compliance, inspection and enforcement 27 30 22 12 9 0 1 57 21 16322
2017 Communications or public affairs 25 29 24 13 9 0 0 54 22 4237
2017 Access to information and privacy 35 28 18 10 6 0 2 65 17 1273
2017 Security 21 28 24 14 12 0 1 50 26 4906
2017 Science and technology 26 33 23 10 6 0 1 60 16 11083
2017 Library services 34 33 17 8 7 0 1 68 15 510
2017 Legal services 20 26 26 16 11 0 1 46 27 3446
2017 Administration and operations 31 30 21 10 7 0 1 62 17 25798
2017 Human resources 31 29 21 11 7 0 1 61 18 8297
2017 Financial management 31 30 21 11 6 0 1 62 17 6761
2017 Procurement 33 28 21 10 6 0 1 62 16 2785
2017 Real property 30 33 21 10 5 0 0 64 15 2934
2017 Materiel management 40 29 18 8 4 0 1 70 12 1519
2017 Information management 36 29 19 9 5 0 1 66 14 3670
2017 Information technology 33 32 19 9 5 0 1 66 14 11534
2017 Internal audit 33 29 21 11 5 0 1 63 16 970
2017 Evaluation 31 29 22 11 6 0 0 61 17 1326
2017 Data sciences 31 31 22 10 5 0 1 62 16 2208
2017 Policy 21 28 25 15 10 0 0 50 25 8096
2017 Project management 26 31 23 12 8 0 0 57 20 7111
2017 Other services to the public 29 29 21 11 9 0 1 59 20 8250
2017 None of the above 31 29 20 11 8 0 1 61 19 20913

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 23 18 10 9 0 5 61 20 13268
2020 Health care practitioners 27 26 21 12 11 0 4 55 23 2318
2020 Federal regulators 29 25 18 11 11 0 6 57 23 4056
2020 Compliance, inspection and enforcement 29 25 19 11 11 0 5 57 23 17843
2020 Communications or public affairs 34 22 16 10 10 0 8 60 22 4949
2020 Access to information and privacy 34 22 17 10 9 0 7 61 21 1645
2020 Security 27 21 20 12 14 0 6 51 27 5221
2020 Science and technology 31 25 18 10 8 0 7 61 20 10604
2020 Library services 41 21 16 7 6 1 9 68 15 500
2020 Legal services 27 22 19 13 13 0 6 52 28 3642
2020 Administration and operations 34 24 18 9 8 0 7 62 19 28162
2020 Human resources 34 22 18 11 8 0 7 60 21 10391
2020 Financial management 33 25 18 10 8 0 6 61 19 7452
2020 Procurement 33 25 17 10 9 0 6 62 20 3451
2020 Real property 34 25 18 10 7 0 6 63 18 3599
2020 Materiel management 40 23 17 7 5 0 7 68 14 1648
2020 Information management 37 23 17 9 8 0 7 64 17 3733
2020 Information technology 36 25 17 9 6 0 6 65 16 12436
2020 Internal audit 35 24 17 9 8 0 6 63 19 1118
2020 Evaluation 31 24 18 10 9 0 7 60 21 1582
2020 Data sciences 36 21 16 9 10 0 7 62 21 2850
2020 Policy 30 20 18 13 13 0 8 54 27 10733
2020 Project management 31 24 19 10 10 0 6 58 22 8813
2020 Other services to the public 34 22 17 10 10 0 6 60 21 9680
2020 None of the above 33 23 17 10 9 1 7 61 21 16487

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 29 18 7 4 2 3 69 12 13264
2020 Health care practitioners 26 31 22 12 8 0 1 57 21 2313
2020 Federal regulators 29 36 20 9 5 1 1 66 13 4052
2020 Compliance, inspection and enforcement 29 33 21 10 5 1 1 63 15 17818
2020 Communications or public affairs 32 34 20 8 4 1 1 67 13 4952
2020 Access to information and privacy 45 28 15 5 3 1 3 75 9 1644
2020 Security 23 26 23 15 12 0 1 50 27 5208
2020 Science and technology 29 36 21 8 4 1 1 66 13 10590
2020 Library services 29 35 19 10 6 1 1 65 16 501
2020 Legal services 31 33 22 9 4 0 1 65 13 3643
2020 Administration and operations 38 32 17 7 4 1 1 72 10 28100
2020 Human resources 38 33 17 7 3 1 1 72 10 10381
2020 Financial management 39 34 16 6 3 1 1 74 9 7444
2020 Procurement 38 36 16 6 3 1 1 74 9 3447
2020 Real property 33 33 20 9 5 0 0 66 14 3590
2020 Materiel management 36 32 20 7 3 1 1 69 10 1640
2020 Information management 38 32 17 8 4 1 1 71 12 3732
2020 Information technology 36 34 17 7 4 1 1 72 11 12431
2020 Internal audit 39 35 16 7 2 1 1 76 8 1119
2020 Evaluation 33 35 18 8 5 1 1 69 12 1584
2020 Data sciences 36 33 18 8 4 1 1 70 12 2849
2020 Policy 29 36 22 9 4 0 0 65 13 10740
2020 Project management 31 36 20 9 4 0 1 68 13 8813
2020 Other services to the public 35 31 19 8 5 1 2 67 13 9665
2020 None of the above 33 31 19 9 6 1 2 65 15 16453
2019 Client contact centre 31 31 20 9 6 1 2 64 15 10990
2019 Health care practitioners 23 33 23 11 8 0 1 57 19 2139
2019 Federal regulators 24 36 22 10 6 1 1 61 17 4095
2019 Compliance, inspection and enforcement 26 35 22 10 6 1 1 61 16 16695
2019 Communications or public affairs 28 35 22 9 5 0 1 64 14 4965
2019 Access to information and privacy 42 30 17 6 3 1 2 74 9 1579
2019 Security 21 28 23 13 13 1 1 50 27 5231
2019 Science and technology 28 36 21 9 5 1 1 65 14 10939
2019 Library services 29 36 18 8 7 0 2 66 15 497
2019 Legal services 25 34 23 10 6 1 1 60 16 3212
2019 Administration and operations 34 34 18 8 4 1 2 69 12 26171
2019 Human resources 32 35 19 8 4 1 1 68 12 9800
2019 Financial management 33 36 19 7 3 1 1 70 10 7121
2019 Procurement 34 35 19 8 4 1 1 69 12 3130
2019 Real property 27 35 22 10 6 0 1 63 16 3379
2019 Materiel management 32 35 20 7 5 1 0 67 12 1713
2019 Information management 33 35 19 7 4 1 1 70 11 3832
2019 Information technology 31 36 19 8 4 1 1 68 12 11924
2019 Internal audit 35 36 17 8 3 1 1 72 11 1199
2019 Evaluation 29 33 23 9 4 1 1 63 14 1585
2019 Data sciences 33 35 19 8 4 1 1 69 12 2806
2019 Policy 25 37 23 10 5 0 0 63 15 9586
2019 Project management 25 36 23 10 5 0 0 61 16 7971
2019 Other services to the public 34 32 18 8 6 1 1 67 15 9220
2019 None of the above 31 32 20 9 6 1 2 64 16 16902
2018 Client contact centre 27 30 24 10 6 1 2 59 16 10000
2018 Health care practitioners 21 30 27 13 8 0 1 52 21 1983
2018 Federal regulators 20 36 25 11 6 1 1 57 18 4028
2018 Compliance, inspection and enforcement 21 35 24 12 7 1 1 56 20 16229
2018 Communications or public affairs 23 35 24 11 5 0 1 59 16 4490
2018 Access to information and privacy 38 29 19 7 4 1 2 69 11 1309
2018 Security 18 27 25 15 14 1 1 46 29 4471
2018 Science and technology 22 35 25 11 6 1 1 58 17 9764
2018 Library services 23 35 20 13 8 0 1 59 21 438
2018 Legal services 21 33 25 11 7 1 1 56 19 3189
2018 Administration and operations 29 34 22 9 4 1 2 64 13 23404
2018 Human resources 27 34 23 9 5 1 1 62 14 8419
2018 Financial management 28 35 22 8 4 1 1 64 13 6473
2018 Procurement 28 36 22 8 4 1 1 65 13 2722
2018 Real property 22 33 25 12 8 1 1 56 19 2786
2018 Materiel management 28 32 24 9 6 0 1 61 15 1471
2018 Information management 29 34 22 8 4 1 2 65 13 3469
2018 Information technology 25 35 23 10 5 1 1 61 15 10361
2018 Internal audit 28 33 23 9 5 1 2 62 14 1139
2018 Evaluation 26 34 24 9 5 1 2 61 14 1440
2018 Data sciences 28 34 22 9 5 1 1 63 15 2406
2018 Policy 21 36 26 11 6 0 1 58 17 8187
2018 Project management 20 36 25 11 6 0 1 57 17 6927
2018 Other services to the public 26 32 23 10 7 1 2 60 17 8236
2018 None of the above 26 31 22 11 7 1 2 59 18 14823
2017 Client contact centre 28 29 22 11 6 1 3 60 17 10076
2017 Health care practitioners 23 31 22 13 9 1 1 55 23 2134
2017 Federal regulators 22 34 24 11 7 0 1 57 19 4008
2017 Compliance, inspection and enforcement 22 32 23 13 8 1 1 55 21 16311
2017 Communications or public affairs 27 32 22 12 6 1 1 60 18 4233
2017 Access to information and privacy 36 30 18 7 4 1 4 69 12 1272
2017 Security 19 27 24 17 12 1 1 47 29 4906
2017 Science and technology 25 33 23 12 5 1 1 59 17 11082
2017 Library services 26 35 18 11 7 0 2 62 19 509
2017 Legal services 23 31 23 13 7 1 1 55 21 3447
2017 Administration and operations 31 32 20 9 5 1 2 65 15 25771
2017 Human resources 28 34 22 10 5 1 2 63 15 8297
2017 Financial management 30 34 20 9 4 1 2 66 13 6749
2017 Procurement 29 35 22 9 5 1 1 64 14 2783
2017 Real property 26 32 23 12 6 1 1 59 18 2935
2017 Materiel management 30 35 19 9 5 0 1 66 14 1515
2017 Information management 31 32 19 10 5 1 2 65 15 3665
2017 Information technology 27 33 21 11 5 1 1 62 16 11526
2017 Internal audit 33 30 22 8 4 1 2 64 13 973
2017 Evaluation 28 34 22 9 6 0 1 63 15 1326
2017 Data sciences 29 36 19 10 5 0 1 66 15 2207
2017 Policy 22 34 25 11 6 0 0 57 18 8100
2017 Project management 23 34 23 12 7 0 1 58 19 7114
2017 Other services to the public 29 31 20 11 6 1 2 62 17 8240
2017 None of the above 29 30 21 11 6 1 2 60 18 20894

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 29 20 10 6 1 2 63 16 13251
2020 Health care practitioners 23 28 23 14 11 0 1 52 25 2317
2020 Federal regulators 23 34 23 12 7 0 0 58 19 4044
2020 Compliance, inspection and enforcement 22 31 24 13 8 1 1 54 21 17826
2020 Communications or public affairs 24 34 24 12 6 0 1 58 18 4946
2020 Access to information and privacy 36 29 18 9 5 1 2 68 14 1640
2020 Security 19 25 23 17 15 1 1 45 32 5203
2020 Science and technology 26 36 22 10 5 1 1 63 15 10582
2020 Library services 26 38 22 7 4 1 2 66 12 502
2020 Legal services 28 34 22 10 5 0 1 63 15 3632
2020 Administration and operations 29 32 21 11 6 0 1 62 17 28098
2020 Human resources 26 33 23 12 6 0 1 60 17 10367
2020 Financial management 30 35 20 10 4 0 1 65 14 7431
2020 Procurement 29 35 21 10 5 0 0 64 15 3442
2020 Real property 25 33 23 12 6 0 0 58 18 3591
2020 Materiel management 30 32 23 9 5 0 1 63 14 1651
2020 Information management 31 32 19 10 5 0 1 65 16 3730
2020 Information technology 26 33 22 11 6 1 1 60 18 12426
2020 Internal audit 31 33 21 9 4 1 0 65 13 1119
2020 Evaluation 29 32 21 11 5 1 1 63 16 1574
2020 Data sciences 29 32 22 10 6 1 1 61 16 2844
2020 Policy 20 33 26 13 7 0 0 54 20 10721
2020 Project management 21 35 23 14 6 0 0 57 20 8811
2020 Other services to the public 29 30 20 11 7 1 1 60 19 9670
2020 None of the above 27 30 21 12 8 1 1 59 20 16462
2019 Client contact centre 31 29 20 10 6 1 2 63 16 10987
2019 Health care practitioners 21 32 24 13 9 0 1 53 23 2141
2019 Federal regulators 20 34 24 14 8 0 1 54 22 4101
2019 Compliance, inspection and enforcement 22 32 23 13 8 1 1 54 22 16671
2019 Communications or public affairs 23 35 22 13 6 0 1 59 19 4964
2019 Access to information and privacy 36 29 19 8 5 1 2 67 13 1579
2019 Security 19 26 23 16 15 1 1 45 31 5227
2019 Science and technology 25 34 23 11 6 0 1 60 17 10928
2019 Library services 29 36 17 9 7 0 2 67 16 499
2019 Legal services 25 34 24 11 6 1 1 59 16 3213
2019 Administration and operations 28 33 21 11 6 1 1 61 17 26166
2019 Human resources 24 32 23 13 6 0 1 57 19 9811
2019 Financial management 27 34 22 10 5 0 1 62 15 7115
2019 Procurement 27 35 21 11 5 0 1 62 16 3136
2019 Real property 21 33 23 14 8 0 1 55 22 3370
2019 Materiel management 28 33 21 10 6 0 0 62 17 1711
2019 Information management 29 33 21 10 5 0 1 63 16 3828
2019 Information technology 23 33 23 12 7 0 1 57 20 11916
2019 Internal audit 32 33 20 10 3 0 2 66 13 1200
2019 Evaluation 27 33 22 12 5 0 1 61 17 1586
2019 Data sciences 29 33 21 10 5 1 1 63 16 2808
2019 Policy 20 35 26 12 6 0 0 55 19 9582
2019 Project management 18 33 26 15 8 0 0 51 23 7965
2019 Other services to the public 30 32 19 11 6 1 1 63 18 9218
2019 None of the above 28 31 21 11 7 1 1 60 19 16888
2018 Client contact centre 27 29 23 11 6 1 3 58 18 9997
2018 Health care practitioners 18 32 25 15 9 0 1 51 24 1988
2018 Federal regulators 17 33 25 16 8 1 1 51 24 4026
2018 Compliance, inspection and enforcement 17 31 26 15 9 0 1 49 25 16227
2018 Communications or public affairs 19 31 26 15 7 0 1 51 22 4491
2018 Access to information and privacy 32 30 20 10 5 1 1 64 16 1310
2018 Security 16 25 25 17 16 0 1 42 33 4463
2018 Science and technology 20 34 26 13 6 0 1 55 19 9759
2018 Library services 27 33 19 12 6 0 2 61 19 436
2018 Legal services 21 34 25 12 6 1 1 56 18 3185
2018 Administration and operations 23 32 24 12 6 0 1 57 19 23400
2018 Human resources 20 31 27 14 7 0 1 51 22 8419
2018 Financial management 22 33 25 13 6 1 1 56 19 6479
2018 Procurement 22 33 25 13 6 0 1 56 19 2724
2018 Real property 16 33 25 16 10 0 0 49 26 2786
2018 Materiel management 26 31 23 13 5 0 1 58 19 1472
2018 Information management 26 32 23 12 6 0 2 59 18 3463
2018 Information technology 19 32 25 15 8 1 1 51 23 10350
2018 Internal audit 25 31 24 12 5 0 2 58 17 1141
2018 Evaluation 24 32 24 12 5 1 1 58 18 1441
2018 Data sciences 25 30 24 12 6 1 1 57 19 2400
2018 Policy 16 34 27 15 8 0 1 50 23 8190
2018 Project management 15 31 28 16 9 0 1 47 25 6933
2018 Other services to the public 25 30 23 12 8 1 1 56 20 8231
2018 None of the above 23 30 23 13 9 1 2 54 22 14815
2017 Client contact centre 28 28 21 12 6 1 4 59 19 10077
2017 Health care practitioners 22 29 24 13 10 1 1 52 23 2137
2017 Federal regulators 17 33 25 15 9 0 1 51 24 4010
2017 Compliance, inspection and enforcement 18 30 24 16 10 1 1 49 26 16319
2017 Communications or public affairs 21 31 25 14 8 0 1 52 22 4231
2017 Access to information and privacy 31 31 17 10 7 1 3 64 18 1272
2017 Security 17 27 24 17 13 1 1 45 31 4904
2017 Science and technology 23 33 23 13 6 1 1 57 20 11074
2017 Library services 27 32 20 10 6 1 3 62 17 509
2017 Legal services 24 32 23 12 6 1 1 58 19 3447
2017 Administration and operations 25 31 22 13 7 1 2 57 20 25774
2017 Human resources 19 30 26 15 9 0 1 50 24 8300
2017 Financial management 25 32 23 11 6 1 1 58 18 6753
2017 Procurement 21 34 25 12 7 0 1 55 19 2782
2017 Real property 18 31 24 16 9 1 1 50 26 2931
2017 Materiel management 25 33 22 12 6 0 1 59 18 1516
2017 Information management 26 31 22 12 6 1 2 58 19 3676
2017 Information technology 19 32 24 15 8 1 1 52 24 11527
2017 Internal audit 25 36 23 9 6 1 1 62 14 971
2017 Evaluation 24 35 24 10 6 0 1 60 17 1326
2017 Data sciences 26 34 21 12 6 1 1 60 18 2206
2017 Policy 17 32 26 16 8 0 0 50 24 8102
2017 Project management 17 30 25 17 10 0 1 48 27 7116
2017 Other services to the public 27 31 21 12 7 1 2 59 19 8242
2017 None of the above 24 29 22 13 8 1 2 55 22 20894

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 28 17 8 5 1 2 69 13 13264
2020 Health care practitioners 28 31 20 12 9 0 1 59 20 2313
2020 Federal regulators 31 33 19 10 6 0 1 65 16 4046
2020 Compliance, inspection and enforcement 30 31 20 11 7 0 1 62 18 17815
2020 Communications or public affairs 33 31 20 10 6 0 0 64 16 4955
2020 Access to information and privacy 45 26 14 8 5 1 2 73 13 1643
2020 Security 24 26 21 15 14 0 1 50 29 5199
2020 Science and technology 31 35 19 9 5 0 1 66 14 10583
2020 Library services 35 35 16 9 3 1 1 72 12 503
2020 Legal services 36 34 18 8 3 0 1 70 11 3633
2020 Administration and operations 36 31 18 9 5 0 1 68 14 28090
2020 Human resources 36 31 18 9 5 0 1 67 14 10370
2020 Financial management 37 32 18 8 4 0 1 69 12 7444
2020 Procurement 38 32 17 8 5 0 0 71 12 3447
2020 Real property 31 33 20 10 6 0 0 64 16 3592
2020 Materiel management 38 31 18 7 5 0 1 69 12 1647
2020 Information management 37 30 17 9 5 0 1 68 14 3728
2020 Information technology 34 32 18 10 5 0 1 67 15 12418
2020 Internal audit 36 32 17 9 4 0 0 69 14 1118
2020 Evaluation 36 31 16 9 5 0 2 68 15 1579
2020 Data sciences 33 32 19 10 6 0 1 65 16 2847
2020 Policy 27 32 22 12 7 0 0 59 19 10742
2020 Project management 29 33 20 11 6 0 0 63 17 8812
2020 Other services to the public 35 31 17 10 6 0 1 67 15 9678
2020 None of the above 34 29 18 10 7 1 1 64 17 16456
2019 Client contact centre 39 29 17 8 5 1 2 70 13 10976
2019 Health care practitioners 29 32 20 10 8 0 1 61 18 2138
2019 Federal regulators 28 32 20 12 7 0 1 60 19 4095
2019 Compliance, inspection and enforcement 31 31 19 11 7 0 1 62 18 16657
2019 Communications or public affairs 29 32 21 11 6 0 0 62 17 4959
2019 Access to information and privacy 43 28 17 7 4 1 1 72 11 1582
2019 Security 23 26 23 13 14 1 1 49 28 5225
2019 Science and technology 30 33 20 10 5 0 1 64 16 10917
2019 Library services 37 32 14 9 6 0 2 70 15 499
2019 Legal services 33 34 19 9 5 1 1 67 14 3207
2019 Administration and operations 34 31 18 9 5 0 1 66 15 26150
2019 Human resources 32 31 19 11 6 0 1 63 17 9795
2019 Financial management 32 32 21 10 5 0 1 64 15 7113
2019 Procurement 35 33 18 8 5 0 1 68 14 3128
2019 Real property 29 29 21 12 8 0 1 58 20 3374
2019 Materiel management 35 31 18 10 6 0 0 66 16 1711
2019 Information management 32 31 19 11 6 0 1 64 17 3837
2019 Information technology 29 32 21 11 7 0 1 61 18 11910
2019 Internal audit 33 31 20 10 5 0 1 65 15 1199
2019 Evaluation 31 33 18 11 5 1 1 65 16 1588
2019 Data sciences 31 31 20 10 6 0 0 63 17 2804
2019 Policy 22 32 24 13 8 0 0 55 22 9566
2019 Project management 23 33 22 13 9 0 0 56 22 7953
2019 Other services to the public 38 29 18 8 5 1 1 68 14 9208
2019 None of the above 34 29 18 10 7 1 1 64 17 16871
2018 Client contact centre 34 29 20 9 5 1 2 65 14 9985
2018 Health care practitioners 27 32 22 11 8 0 1 59 19 1984
2018 Federal regulators 23 33 22 13 8 0 1 57 21 4024
2018 Compliance, inspection and enforcement 25 32 22 12 8 0 1 57 20 16215
2018 Communications or public affairs 25 32 22 13 8 0 1 57 21 4485
2018 Access to information and privacy 37 30 18 8 5 1 1 68 13 1311
2018 Security 19 27 24 15 14 0 1 46 30 4450
2018 Science and technology 25 34 23 11 6 0 1 60 17 9750
2018 Library services 32 31 21 9 6 0 1 64 15 437
2018 Legal services 28 34 21 10 5 0 1 63 15 3185
2018 Administration and operations 30 31 21 11 6 0 1 62 17 23387
2018 Human resources 27 30 23 12 7 0 1 57 19 8418
2018 Financial management 27 31 23 12 6 0 1 59 18 6465
2018 Procurement 27 34 22 11 5 0 1 61 16 2712
2018 Real property 23 31 23 13 9 0 1 54 23 2789
2018 Materiel management 30 31 21 11 5 0 1 62 16 1470
2018 Information management 30 30 22 10 6 0 1 61 17 3456
2018 Information technology 24 32 23 13 7 0 1 56 21 10343
2018 Internal audit 30 31 20 11 6 0 1 62 18 1136
2018 Evaluation 29 34 19 11 6 1 2 64 17 1438
2018 Data sciences 28 31 21 12 7 0 1 60 19 2403
2018 Policy 19 32 25 14 9 0 0 51 23 8177
2018 Project management 20 31 25 15 9 0 1 51 23 6925
2018 Other services to the public 32 31 20 10 6 1 1 64 16 8233
2018 None of the above 29 29 21 11 8 1 1 59 20 14815
2017 Client contact centre 35 29 18 9 5 1 3 66 15 10077
2017 Health care practitioners 29 33 19 10 7 1 1 63 17 2139
2017 Federal regulators 23 34 21 12 8 0 1 58 21 4010
2017 Compliance, inspection and enforcement 25 31 21 12 8 1 2 58 21 16320
2017 Communications or public affairs 27 30 22 13 7 0 1 57 20 4234
2017 Access to information and privacy 38 28 15 9 6 0 3 69 15 1271
2017 Security 20 28 22 15 13 1 1 49 29 4907
2017 Science and technology 28 32 21 11 6 0 1 61 17 11079
2017 Library services 34 34 15 8 5 1 2 70 14 510
2017 Legal services 31 34 19 9 5 1 2 67 14 3450
2017 Administration and operations 31 31 19 11 6 1 2 63 17 25783
2017 Human resources 26 31 21 12 8 0 1 58 20 8304
2017 Financial management 28 31 20 12 6 1 1 61 18 6758
2017 Procurement 29 33 21 10 6 0 1 63 16 2781
2017 Real property 24 32 22 13 8 0 1 56 21 2935
2017 Materiel management 31 32 19 11 5 0 1 65 16 1519
2017 Information management 31 30 19 11 6 1 2 63 18 3674
2017 Information technology 24 32 22 13 7 1 2 57 20 11533
2017 Internal audit 30 33 19 11 6 1 1 64 17 973
2017 Evaluation 32 33 18 10 6 0 1 66 16 1326
2017 Data sciences 29 31 20 12 6 1 1 61 19 2205
2017 Policy 20 32 23 15 9 0 0 53 24 8100
2017 Project management 22 31 23 15 9 0 1 53 24 7115
2017 Other services to the public 34 31 17 10 6 1 2 67 16 8245
2017 None of the above 30 29 19 11 7 1 2 61 19 20909

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 25 15 7 6 1 1 72 13 13230
2020 Health care practitioners 38 26 16 10 10 0 0 64 20 2310
2020 Federal regulators 44 27 14 8 6 0 1 72 14 4045
2020 Compliance, inspection and enforcement 40 27 15 8 8 1 1 68 17 17766
2020 Communications or public affairs 49 26 13 7 4 0 0 75 11 4933
2020 Access to information and privacy 52 22 13 6 5 0 2 76 11 1635
2020 Security 30 22 17 13 18 0 1 52 31 5202
2020 Science and technology 42 29 15 8 6 0 1 71 14 10567
2020 Library services 42 27 15 7 7 0 1 71 14 504
2020 Legal services 41 26 16 9 6 0 1 68 15 3624
2020 Administration and operations 47 25 13 7 5 0 1 74 13 28036
2020 Human resources 50 25 13 7 5 0 1 76 12 10353
2020 Financial management 48 27 13 6 4 0 1 76 11 7423
2020 Procurement 48 26 13 6 5 1 1 75 12 3440
2020 Real property 44 26 15 8 6 0 1 71 14 3573
2020 Materiel management 46 26 14 7 6 0 1 73 13 1648
2020 Information management 49 24 13 7 5 1 1 75 12 3718
2020 Information technology 49 27 13 6 5 1 1 76 11 12409
2020 Internal audit 50 28 13 5 4 0 1 79 9 1110
2020 Evaluation 47 25 13 7 5 0 1 73 13 1576
2020 Data sciences 50 26 11 7 4 1 1 77 11 2835
2020 Policy 47 27 14 7 5 0 0 75 11 10712
2020 Project management 46 27 14 7 5 0 0 74 12 8783
2020 Other services to the public 44 27 14 8 6 1 1 72 14 9651
2020 None of the above 42 26 14 9 7 1 1 69 16 16416
2019 Client contact centre 40 27 16 9 7 1 1 68 16 10967
2019 Health care practitioners 35 28 17 10 8 1 1 64 19 2141
2019 Federal regulators 41 26 15 9 7 0 1 68 17 4094
2019 Compliance, inspection and enforcement 36 28 16 10 9 0 1 65 19 16651
2019 Communications or public affairs 47 26 15 7 5 0 0 74 12 4962
2019 Access to information and privacy 49 23 13 8 5 1 1 73 13 1575
2019 Security 28 23 18 12 17 0 1 52 30 5226
2019 Science and technology 41 28 16 9 6 0 1 69 15 10916
2019 Library services 46 26 14 8 5 0 2 73 13 498
2019 Legal services 37 27 16 9 10 1 0 64 19 3202
2019 Administration and operations 45 26 14 8 6 0 1 71 15 26121
2019 Human resources 46 26 14 7 6 0 1 73 13 9804
2019 Financial management 44 28 15 7 5 1 1 73 12 7116
2019 Procurement 45 25 15 8 5 0 1 71 13 3117
2019 Real property 41 28 15 8 7 0 0 70 15 3376
2019 Materiel management 43 24 15 9 8 1 1 67 18 1704
2019 Information management 44 27 13 7 6 0 1 73 14 3820
2019 Information technology 46 27 14 7 5 0 1 74 12 11916
2019 Internal audit 47 26 14 7 5 1 1 74 11 1199
2019 Evaluation 41 27 15 9 5 1 1 70 14 1592
2019 Data sciences 49 25 12 8 5 0 1 75 13 2804
2019 Policy 45 28 15 7 5 0 0 73 12 9572
2019 Project management 42 27 15 9 7 0 1 70 15 7952
2019 Other services to the public 42 26 14 8 7 1 1 70 16 9206
2019 None of the above 41 26 15 9 8 1 1 68 17 16853

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 29 21 11 7 0 1 60 18 13262
2020 Health care practitioners 29 30 21 12 8 0 1 59 20 2319
2020 Federal regulators 26 33 22 12 7 0 0 59 18 4043
2020 Compliance, inspection and enforcement 27 31 23 12 7 0 0 58 19 17834
2020 Communications or public affairs 27 31 23 12 6 0 0 58 18 4957
2020 Access to information and privacy 34 30 21 8 6 0 1 64 15 1642
2020 Security 31 28 20 10 9 0 1 60 19 5209
2020 Science and technology 26 32 24 12 6 0 0 58 18 10599
2020 Library services 27 30 22 13 6 0 1 58 20 503
2020 Legal services 22 29 26 15 7 0 0 52 22 3639
2020 Administration and operations 32 31 21 10 6 0 1 63 16 28122
2020 Human resources 32 32 21 10 5 0 1 64 15 10371
2020 Financial management 33 32 21 10 5 0 0 64 15 7445
2020 Procurement 32 30 21 10 6 0 0 63 16 3453
2020 Real property 34 31 20 9 5 0 0 65 14 3590
2020 Materiel management 40 29 17 8 4 0 1 70 12 1651
2020 Information management 33 31 19 10 6 0 1 65 16 3737
2020 Information technology 35 32 19 9 5 0 1 67 14 12447
2020 Internal audit 28 33 23 11 4 0 0 61 16 1121
2020 Evaluation 27 30 25 12 5 0 0 58 17 1585
2020 Data sciences 28 30 23 12 7 0 0 58 19 2847
2020 Policy 23 31 26 12 7 0 0 55 20 10738
2020 Project management 28 32 23 12 6 0 0 60 17 8817
2020 Other services to the public 33 30 20 10 7 0 1 63 17 9683
2020 None of the above 33 28 20 11 7 0 1 62 18 16477

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 27 23 15 12 0 1 50 27 13265
2020 Health care practitioners 20 29 23 16 12 0 0 50 28 2315
2020 Federal regulators 24 31 24 13 8 0 0 55 21 4057
2020 Compliance, inspection and enforcement 20 30 24 14 11 0 0 51 25 17823
2020 Communications or public affairs 28 32 23 11 6 0 0 60 17 4949
2020 Access to information and privacy 34 30 18 10 6 0 1 65 16 1642
2020 Security 29 29 20 11 10 0 1 58 21 5206
2020 Science and technology 28 35 22 10 5 0 1 64 14 10597
2020 Library services 27 36 23 9 3 1 1 64 13 500
2020 Legal services 23 31 25 13 8 0 0 54 21 3632
2020 Administration and operations 29 30 21 12 7 0 1 60 19 28117
2020 Human resources 28 30 23 12 7 0 1 59 19 10381
2020 Financial management 32 33 21 9 5 0 1 65 14 7448
2020 Procurement 28 32 21 10 7 0 1 61 17 3453
2020 Real property 30 31 21 11 6 0 1 61 18 3590
2020 Materiel management 37 33 18 8 3 0 1 71 11 1649
2020 Information management 33 33 19 9 5 0 1 66 15 3733
2020 Information technology 32 33 20 10 5 0 1 66 14 12439
2020 Internal audit 29 33 21 11 5 0 0 63 16 1119
2020 Evaluation 29 32 21 11 6 0 1 61 17 1581
2020 Data sciences 32 32 20 11 4 0 0 65 15 2847
2020 Policy 25 32 24 12 6 0 0 58 18 10743
2020 Project management 26 32 23 12 7 0 0 58 18 8810
2020 Other services to the public 26 30 20 13 10 0 1 57 23 9684
2020 None of the above 31 29 20 11 8 1 1 61 19 16456
2019 Client contact centre 29 29 21 12 8 0 1 59 20 10952
2019 Health care practitioners 27 31 21 11 9 0 1 58 20 2129
2019 Federal regulators 29 31 21 10 7 1 1 61 18 4079
2019 Compliance, inspection and enforcement 25 30 23 13 9 0 1 55 22 16616
2019 Communications or public affairs 37 33 18 8 4 0 0 71 12 4941
2019 Access to information and privacy 40 29 18 8 3 1 1 71 11 1578
2019 Security 29 30 21 10 9 0 1 60 19 5207
2019 Science and technology 36 34 18 8 4 0 1 70 12 10897
2019 Library services 33 31 21 8 4 1 2 66 12 498
2019 Legal services 30 30 23 10 6 1 1 61 16 3201
2019 Administration and operations 34 32 19 9 5 0 1 66 15 26092
2019 Human resources 32 31 20 10 6 0 1 64 16 9773
2019 Financial management 35 33 19 8 4 0 1 69 12 7101
2019 Procurement 31 33 21 9 6 0 0 64 15 3121
2019 Real property 32 32 20 9 6 0 0 64 15 3363
2019 Materiel management 39 33 16 8 3 0 1 72 12 1705
2019 Information management 36 32 18 8 4 0 1 69 12 3818
2019 Information technology 34 32 19 9 5 0 1 67 13 11876
2019 Internal audit 36 34 18 9 3 0 1 70 12 1192
2019 Evaluation 34 32 19 10 4 1 1 67 14 1581
2019 Data sciences 41 31 17 7 3 0 0 73 10 2798
2019 Policy 34 32 20 9 5 0 0 66 14 9551
2019 Project management 30 33 21 10 6 0 0 63 16 7934
2019 Other services to the public 35 30 18 10 7 0 1 65 16 9191
2019 None of the above 37 29 17 9 6 1 1 67 15 16822
2018 Client contact centre 25 28 24 13 8 1 1 55 21 9961
2018 Health care practitioners 24 31 22 13 8 0 0 56 22 1981
2018 Federal regulators 24 31 24 12 8 0 1 55 20 4013
2018 Compliance, inspection and enforcement 20 30 25 15 10 0 1 50 25 16186
2018 Communications or public affairs 30 32 22 10 5 0 1 63 15 4472
2018 Access to information and privacy 34 31 20 10 4 1 1 66 14 1307
2018 Security 25 31 22 12 9 0 1 57 22 4445
2018 Science and technology 29 34 22 10 5 0 1 63 15 9726
2018 Library services 32 31 21 11 5 0 1 64 15 435
2018 Legal services 24 33 23 12 6 0 1 58 18 3176
2018 Administration and operations 28 31 22 11 6 0 1 60 18 23319
2018 Human resources 26 30 23 12 7 0 1 57 19 8380
2018 Financial management 28 32 23 11 5 0 1 61 16 6458
2018 Procurement 26 31 22 13 7 0 1 57 20 2713
2018 Real property 25 30 23 14 8 0 1 55 22 2771
2018 Materiel management 37 31 18 10 4 0 1 68 14 1466
2018 Information management 32 31 22 9 5 0 1 64 14 3454
2018 Information technology 28 32 22 11 6 1 1 61 17 10322
2018 Internal audit 30 29 24 11 5 0 1 60 16 1133
2018 Evaluation 29 32 23 11 4 1 1 62 15 1432
2018 Data sciences 34 31 21 8 4 1 1 67 12 2396
2018 Policy 26 32 23 12 5 0 1 59 18 8154
2018 Project management 24 32 24 12 7 0 1 56 19 6911
2018 Other services to the public 30 30 21 11 7 1 1 61 18 8215
2018 None of the above 31 30 20 10 7 1 1 62 17 14745
2017 Client contact centre 25 30 22 12 8 1 2 56 20 10055
2017 Health care practitioners 25 30 21 13 9 1 2 56 22 2130
2017 Federal regulators 23 33 23 12 8 1 1 57 20 4009
2017 Compliance, inspection and enforcement 21 32 23 14 9 1 1 53 23 16285
2017 Communications or public affairs 30 33 21 10 5 0 1 64 15 4229
2017 Access to information and privacy 36 30 18 7 5 1 3 68 13 1270
2017 Security 26 30 22 11 8 1 2 58 20 4890
2017 Science and technology 31 33 20 9 4 1 1 66 14 11068
2017 Library services 34 30 18 9 5 1 2 67 15 508
2017 Legal services 28 31 22 12 5 1 1 60 17 3439
2017 Administration and operations 29 31 20 11 7 1 2 62 18 25740
2017 Human resources 25 31 22 12 8 0 1 57 20 8289
2017 Financial management 29 33 21 10 5 1 2 64 15 6739
2017 Procurement 25 31 23 11 8 0 1 57 19 2776
2017 Real property 25 31 23 12 8 1 1 57 20 2920
2017 Materiel management 34 33 18 9 4 0 2 68 13 1512
2017 Information management 33 31 20 9 5 1 2 66 14 3669
2017 Information technology 29 33 20 10 6 1 2 63 16 11507
2017 Internal audit 30 33 22 9 4 1 2 65 13 969
2017 Evaluation 32 33 21 9 3 1 1 67 12 1323
2017 Data sciences 34 34 19 7 3 1 1 70 11 2202
2017 Policy 29 32 21 11 5 0 1 62 16 8081
2017 Project management 25 32 23 12 7 0 1 58 19 7102
2017 Other services to the public 32 30 19 10 7 1 2 63 17 8222
2017 None of the above 31 29 19 10 6 1 2 63 17 20846

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 24 12 4 2 0 2 81 7 13225
2020 Health care practitioners 37 31 18 7 5 0 1 69 13 2308
2020 Federal regulators 46 31 14 5 3 0 1 78 8 4040
2020 Compliance, inspection and enforcement 45 29 15 6 4 0 1 74 10 17756
2020 Communications or public affairs 49 27 15 4 2 0 1 78 7 4922
2020 Access to information and privacy 54 25 12 4 3 0 2 80 7 1644
2020 Security 35 25 20 11 9 0 1 61 19 5191
2020 Science and technology 43 32 16 5 2 0 1 77 7 10573
2020 Library services 37 34 17 6 4 0 1 72 11 499
2020 Legal services 38 29 21 7 4 0 1 67 12 3635
2020 Administration and operations 51 27 13 5 3 0 1 79 8 28012
2020 Human resources 53 26 12 5 2 0 2 81 7 10342
2020 Financial management 54 27 11 4 2 0 1 82 6 7411
2020 Procurement 52 27 13 4 2 0 2 80 6 3432
2020 Real property 52 28 13 4 2 0 1 81 6 3581
2020 Materiel management 49 29 14 5 2 0 0 79 7 1646
2020 Information management 52 26 13 4 3 0 2 79 8 3719
2020 Information technology 55 26 11 4 2 0 1 82 6 12384
2020 Internal audit 49 29 14 4 3 0 1 80 6 1117
2020 Evaluation 42 32 16 5 3 0 1 75 8 1574
2020 Data sciences 48 29 15 5 3 0 1 78 7 2824
2020 Policy 43 30 17 6 3 0 1 74 9 10703
2020 Project management 50 28 14 5 2 0 1 79 7 8790
2020 Other services to the public 49 26 14 6 4 0 1 76 10 9644
2020 None of the above 47 27 15 6 4 0 1 75 10 16391
2019 Client contact centre 53 23 12 5 4 0 3 79 9 10955
2019 Health care practitioners 39 26 16 9 8 0 1 66 17 2128
2019 Federal regulators 48 26 15 5 5 0 1 75 10 4082
2019 Compliance, inspection and enforcement 46 27 14 7 5 0 1 74 12 16623
2019 Communications or public affairs 55 24 12 5 4 0 1 80 8 4945
2019 Access to information and privacy 59 21 11 4 2 0 2 82 6 1573
2019 Security 37 24 19 9 10 0 1 62 20 5206
2019 Science and technology 53 27 11 4 3 0 1 81 7 10896
2019 Library services 48 26 14 6 4 0 2 76 10 495
2019 Legal services 48 27 14 5 5 0 1 76 10 3200
2019 Administration and operations 57 23 11 4 3 0 2 81 8 26128
2019 Human resources 59 21 11 4 3 0 1 82 7 9779
2019 Financial management 60 22 10 4 2 0 2 83 7 7094
2019 Procurement 56 23 11 5 3 0 2 81 8 3122
2019 Real property 54 26 12 4 3 0 1 81 7 3366
2019 Materiel management 51 27 12 5 4 0 1 78 9 1706
2019 Information management 57 22 10 5 4 0 2 81 9 3813
2019 Information technology 58 23 10 4 3 0 2 82 7 11869
2019 Internal audit 58 23 9 5 3 0 1 83 8 1192
2019 Evaluation 50 25 13 6 5 0 2 76 11 1587
2019 Data sciences 57 22 12 5 3 0 1 79 8 2807
2019 Policy 51 24 13 6 5 0 1 76 11 9560
2019 Project management 55 24 11 5 4 0 1 80 9 7940
2019 Other services to the public 51 25 13 6 4 0 1 77 10 9195
2019 None of the above 50 24 13 5 5 0 2 76 11 16821
2018 Client contact centre 51 23 13 5 4 0 4 77 9 9958
2018 Health care practitioners 37 26 18 10 8 0 1 64 18 1978
2018 Federal regulators 48 26 14 6 4 0 1 76 11 4011
2018 Compliance, inspection and enforcement 44 27 14 7 5 0 2 73 13 16158
2018 Communications or public affairs 51 25 13 5 4 0 2 77 9 4481
2018 Access to information and privacy 57 22 11 4 3 0 2 82 7 1304
2018 Security 36 25 18 10 9 0 1 62 20 4442
2018 Science and technology 51 28 12 5 3 0 1 80 8 9727
2018 Library services 47 28 14 6 3 0 2 77 9 436
2018 Legal services 46 26 15 7 5 0 2 73 12 3170
2018 Administration and operations 54 23 12 5 3 0 2 79 8 23292
2018 Human resources 54 23 12 5 3 0 2 79 8 8387
2018 Financial management 56 23 11 5 3 0 2 81 8 6442
2018 Procurement 51 24 13 5 4 0 3 78 9 2712
2018 Real property 51 27 12 4 4 0 1 79 8 2764
2018 Materiel management 51 26 14 5 3 0 1 78 8 1467
2018 Information management 54 23 12 5 4 0 2 79 9 3453
2018 Information technology 54 23 11 5 4 0 2 79 9 10306
2018 Internal audit 54 22 13 5 3 0 3 79 8 1132
2018 Evaluation 50 24 14 6 5 0 2 75 11 1435
2018 Data sciences 52 23 13 6 4 0 2 77 10 2394
2018 Policy 48 25 14 7 5 0 1 74 12 8163
2018 Project management 51 25 13 6 4 0 1 77 10 6900
2018 Other services to the public 48 25 13 6 5 0 2 75 11 8215
2018 None of the above 49 24 14 6 5 0 2 75 11 14737
2017 Client contact centre 52 23 14 5 3 0 3 77 8 10107
2017 Health care practitioners 37 29 18 9 6 0 1 66 16 2146
2017 Federal regulators 50 25 13 6 4 0 1 76 11 4031
2017 Compliance, inspection and enforcement 45 27 15 8 5 0 2 72 12 16373
2017 Communications or public affairs 55 24 12 5 3 0 1 79 8 4243
2017 Access to information and privacy 58 22 10 4 2 0 3 83 6 1279
2017 Security 36 26 18 11 8 0 1 62 19 4918
2017 Science and technology 53 27 12 4 2 0 1 81 6 11099
2017 Library services 48 31 10 4 5 0 1 81 9 513
2017 Legal services 52 25 13 5 3 0 1 79 8 3454
2017 Administration and operations 56 23 11 5 3 0 2 80 8 25875
2017 Human resources 57 22 11 4 3 0 2 81 8 8318
2017 Financial management 57 23 10 4 3 0 2 82 7 6782
2017 Procurement 54 23 13 4 3 0 2 80 7 2785
2017 Real property 54 26 12 5 3 0 1 80 8 2948
2017 Materiel management 53 28 13 4 2 0 1 81 6 1524
2017 Information management 56 23 11 5 3 0 2 81 7 3678
2017 Information technology 57 22 11 5 3 0 2 81 8 11558
2017 Internal audit 55 24 11 5 2 0 3 81 7 971
2017 Evaluation 48 27 13 7 4 0 1 76 11 1329
2017 Data sciences 55 24 12 5 3 0 2 80 8 2214
2017 Policy 51 24 14 6 4 0 1 76 10 8114
2017 Project management 53 24 12 6 4 0 1 78 10 7143
2017 Other services to the public 49 25 14 5 4 0 2 76 10 8262
2017 None of the above 51 24 13 6 4 0 2 76 10 20985

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 32 18 7 4 0 1 71 11 13252
2020 Health care practitioners 28 34 21 9 7 0 0 62 16 2308
2020 Federal regulators 26 38 22 9 5 0 0 65 14 4037
2020 Compliance, inspection and enforcement 29 35 21 9 6 0 0 64 15 17780
2020 Communications or public affairs 28 36 22 9 5 0 0 64 14 4934
2020 Access to information and privacy 38 31 17 8 5 0 1 70 13 1642
2020 Security 36 32 18 8 5 0 1 69 13 5193
2020 Science and technology 26 37 23 9 4 0 0 64 13 10573
2020 Library services 27 39 20 8 5 0 1 66 14 501
2020 Legal services 20 32 27 13 7 0 0 52 21 3628
2020 Administration and operations 35 35 18 8 4 0 1 70 12 28062
2020 Human resources 32 35 20 8 5 0 1 67 13 10345
2020 Financial management 35 36 18 7 4 0 0 71 11 7429
2020 Procurement 32 34 20 8 5 0 0 67 13 3435
2020 Real property 33 36 19 7 4 0 0 70 11 3577
2020 Materiel management 41 33 16 6 3 0 0 74 9 1649
2020 Information management 37 35 18 6 4 0 1 72 11 3721
2020 Information technology 43 34 14 5 3 0 0 77 8 12397
2020 Internal audit 30 37 22 7 4 0 0 67 10 1116
2020 Evaluation 27 35 24 10 4 0 1 62 14 1573
2020 Data sciences 29 36 21 9 4 0 0 65 13 2842
2020 Policy 23 37 25 10 5 0 0 60 15 10702
2020 Project management 29 36 21 9 4 0 0 65 14 8796
2020 Other services to the public 34 33 20 8 5 0 0 68 13 9665
2020 None of the above 35 33 19 8 5 0 1 68 13 16391

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 18 8 3 2 1 4 87 5 13217
2020 Health care practitioners 62 20 8 3 3 0 4 85 6 2316
2020 Federal regulators 70 16 5 2 2 1 4 91 4 4041
2020 Compliance, inspection and enforcement 64 18 7 3 2 1 5 87 5 17774
2020 Communications or public affairs 72 15 5 2 1 0 5 92 3 4934
2020 Access to information and privacy 68 16 7 2 2 1 4 88 4 1643
2020 Security 58 19 10 4 5 1 4 81 9 5194
2020 Science and technology 69 18 6 2 1 1 4 91 3 10567
2020 Library services 66 19 6 3 1 0 6 90 4 500
2020 Legal services 65 17 7 3 2 1 5 87 5 3627
2020 Administration and operations 69 17 6 2 2 0 4 89 4 28041
2020 Human resources 70 16 6 2 1 0 5 90 4 10340
2020 Financial management 68 18 6 2 1 0 4 90 3 7422
2020 Procurement 70 17 6 2 1 0 3 90 4 3434
2020 Real property 70 17 6 2 1 0 3 91 3 3572
2020 Materiel management 71 17 6 2 1 1 3 91 3 1650
2020 Information management 68 16 7 2 1 1 4 89 3 3722
2020 Information technology 72 15 5 2 1 0 4 92 3 12392
2020 Internal audit 67 17 7 2 1 1 5 89 3 1114
2020 Evaluation 66 17 7 2 1 1 6 89 4 1577
2020 Data sciences 71 15 6 2 1 0 4 91 3 2839
2020 Policy 70 15 5 2 1 1 5 90 4 10711
2020 Project management 69 16 6 2 1 0 4 90 3 8790
2020 Other services to the public 66 17 7 2 2 1 4 88 5 9650
2020 None of the above 66 16 7 3 2 1 5 88 5 16404
2019 Client contact centre 68 14 6 2 2 1 6 89 5 10957
2019 Health care practitioners 64 16 6 4 3 1 6 86 7 2129
2019 Federal regulators 71 13 5 2 2 1 6 90 5 4099
2019 Compliance, inspection and enforcement 67 14 6 3 3 1 6 87 6 16620
2019 Communications or public affairs 76 10 4 1 2 1 6 92 3 4938
2019 Access to information and privacy 72 13 5 2 2 0 5 90 4 1579
2019 Security 57 17 9 4 7 1 5 78 12 5208
2019 Science and technology 76 11 4 1 1 1 6 93 2 10898
2019 Library services 73 11 4 1 2 1 8 93 3 497
2019 Legal services 72 12 5 2 2 1 6 90 4 3198
2019 Administration and operations 72 12 5 2 2 1 6 91 4 26097
2019 Human resources 75 11 4 2 1 0 6 92 3 9785
2019 Financial management 73 13 5 2 2 1 6 91 4 7092
2019 Procurement 73 13 5 1 2 0 5 91 3 3118
2019 Real property 73 13 5 1 1 0 5 92 3 3367
2019 Materiel management 69 14 7 3 1 1 5 88 4 1707
2019 Information management 72 13 5 2 2 1 5 90 4 3824
2019 Information technology 73 12 4 2 1 1 6 92 3 11888
2019 Internal audit 74 12 4 1 1 1 7 94 2 1189
2019 Evaluation 70 13 5 2 2 1 7 90 4 1581
2019 Data sciences 76 11 4 2 1 1 5 93 3 2799
2019 Policy 75 10 4 2 2 0 7 92 4 9547
2019 Project management 73 13 5 2 2 1 6 91 4 7928
2019 Other services to the public 68 14 6 2 3 1 6 88 5 9192
2019 None of the above 68 13 6 2 3 1 7 88 5 16826
2018 Client contact centre 63 16 8 3 3 1 6 85 6 9977
2018 Health care practitioners 60 19 9 3 4 1 4 83 8 1985
2018 Federal regulators 67 16 6 2 3 1 5 88 5 4021
2018 Compliance, inspection and enforcement 63 17 8 4 4 1 5 84 8 16190
2018 Communications or public affairs 72 13 5 2 2 1 5 91 4 4486
2018 Access to information and privacy 69 14 7 2 2 1 5 88 5 1306
2018 Security 53 21 11 5 7 1 3 76 12 4439
2018 Science and technology 72 15 5 2 1 1 4 92 3 9736
2018 Library services 71 14 5 3 2 1 5 90 5 435
2018 Legal services 68 15 6 2 2 1 6 88 5 3177
2018 Administration and operations 69 15 6 2 2 1 5 89 5 23341
2018 Human resources 71 14 6 2 2 0 6 90 4 8411
2018 Financial management 69 15 7 2 2 1 5 89 4 6449
2018 Procurement 68 16 7 2 2 0 4 88 4 2704
2018 Real property 67 18 6 2 2 1 4 90 5 2780
2018 Materiel management 65 18 8 2 2 1 3 87 5 1469
2018 Information management 68 15 7 3 2 1 5 88 5 3452
2018 Information technology 69 15 6 2 2 1 5 89 5 10330
2018 Internal audit 68 16 6 2 1 0 7 90 3 1136
2018 Evaluation 68 14 7 2 2 1 5 88 5 1437
2018 Data sciences 72 12 7 2 2 1 5 89 3 2398
2018 Policy 71 14 5 2 2 0 5 90 4 8176
2018 Project management 70 15 6 2 2 0 4 89 5 6909
2018 Other services to the public 64 17 8 3 3 1 5 85 6 8208
2018 None of the above 64 16 8 3 3 1 5 86 6 14760

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 9 4 2 2 1 3 91 5 13228
2020 Health care practitioners 68 14 6 5 4 1 1 84 9 2309
2020 Federal regulators 76 10 4 3 3 1 3 90 6 4037
2020 Compliance, inspection and enforcement 73 12 5 3 4 1 2 87 7 17769
2020 Communications or public affairs 82 9 3 2 2 1 3 93 4 4926
2020 Access to information and privacy 80 9 3 2 2 1 3 93 4 1644
2020 Security 58 15 9 6 9 1 2 75 16 5187
2020 Science and technology 78 11 4 2 2 1 2 91 5 10557
2020 Library services 78 10 4 2 2 1 3 92 4 498
2020 Legal services 77 10 5 2 3 1 3 90 5 3625
2020 Administration and operations 78 9 4 3 3 1 3 90 5 28021
2020 Human resources 81 8 3 2 2 1 3 92 4 10327
2020 Financial management 79 9 4 2 2 1 3 92 4 7408
2020 Procurement 79 10 4 2 2 1 2 92 4 3433
2020 Real property 76 11 5 3 3 1 2 89 6 3576
2020 Materiel management 77 12 6 2 2 0 1 91 4 1645
2020 Information management 77 10 4 2 3 1 3 91 5 3726
2020 Information technology 81 8 4 2 2 1 3 92 4 12393
2020 Internal audit 79 9 4 3 2 1 3 92 4 1115
2020 Evaluation 77 11 4 2 2 1 3 91 4 1573
2020 Data sciences 82 8 4 2 2 1 2 93 3 2841
2020 Policy 79 9 4 2 2 1 3 91 5 10709
2020 Project management 78 10 4 2 2 1 3 91 5 8778
2020 Other services to the public 76 10 5 3 3 1 3 89 6 9664
2020 None of the above 74 11 5 3 3 1 3 88 7 16389
2019 Client contact centre 71 12 6 4 4 1 3 86 8 10981
2019 Health care practitioners 62 16 10 4 5 0 2 80 10 2132
2019 Federal regulators 68 13 7 4 5 1 2 84 9 4097
2019 Compliance, inspection and enforcement 65 15 8 4 5 1 2 82 10 16687
2019 Communications or public affairs 76 10 5 3 3 0 2 89 6 4962
2019 Access to information and privacy 73 11 6 5 3 0 3 86 8 1587
2019 Security 53 17 12 7 9 1 1 72 16 5238
2019 Science and technology 74 12 6 3 3 1 2 88 6 10928
2019 Library services 77 10 6 2 2 1 2 90 4 498
2019 Legal services 70 12 7 4 5 1 2 84 9 3215
2019 Administration and operations 70 13 6 4 4 1 2 85 8 26175
2019 Human resources 76 10 5 3 3 1 3 89 6 9809
2019 Financial management 73 11 6 3 3 1 3 87 7 7110
2019 Procurement 72 12 6 3 4 1 2 87 7 3131
2019 Real property 69 13 7 4 5 0 2 84 9 3375
2019 Materiel management 72 13 7 4 3 0 2 86 7 1717
2019 Information management 72 12 6 4 4 1 2 86 7 3825
2019 Information technology 77 10 5 3 3 1 3 90 5 11902
2019 Internal audit 75 12 4 3 2 1 3 90 5 1195
2019 Evaluation 69 12 7 5 4 1 3 83 9 1590
2019 Data sciences 76 10 5 3 3 1 3 89 6 2809
2019 Policy 74 11 6 3 4 1 2 87 7 9580
2019 Project management 71 12 6 4 4 1 2 85 8 7946
2019 Other services to the public 70 13 7 4 4 1 2 85 8 9237
2019 None of the above 69 13 6 4 5 1 3 84 9 16887
2018 Client contact centre 67 13 7 4 4 1 4 85 8 9987
2018 Health care practitioners 59 18 10 5 6 1 3 79 11 1985
2018 Federal regulators 66 15 7 4 4 1 3 84 8 4023
2018 Compliance, inspection and enforcement 61 17 8 5 5 1 3 81 11 16202
2018 Communications or public affairs 72 13 6 3 3 1 4 88 6 4479
2018 Access to information and privacy 71 12 6 3 3 1 4 87 6 1309
2018 Security 46 18 15 8 11 1 1 65 19 4461
2018 Science and technology 71 13 6 3 4 1 2 87 7 9740
2018 Library services 72 13 5 1 4 1 3 89 5 435
2018 Legal services 65 14 7 5 4 1 4 84 9 3173
2018 Administration and operations 68 14 7 4 4 1 3 85 8 23339
2018 Human resources 73 12 5 3 3 1 4 89 6 8400
2018 Financial management 68 13 7 4 4 1 3 85 8 6449
2018 Procurement 70 14 6 3 3 1 3 87 7 2711
2018 Real property 65 14 8 4 6 1 2 82 10 2784
2018 Materiel management 69 14 6 4 5 1 2 85 9 1470
2018 Information management 68 13 7 4 4 1 4 85 8 3459
2018 Information technology 73 11 5 3 3 1 4 89 6 10331
2018 Internal audit 70 13 6 2 3 1 4 88 6 1140
2018 Evaluation 66 13 8 4 5 1 4 83 9 1437
2018 Data sciences 75 12 4 3 3 1 2 90 6 2397
2018 Policy 72 13 5 3 4 1 3 87 7 8181
2018 Project management 70 13 6 4 3 1 3 86 8 6912
2018 Other services to the public 64 16 8 4 5 1 3 83 9 8211
2018 None of the above 64 15 7 4 5 1 4 82 10 14783
2017 Client contact centre 69 13 6 3 3 1 5 87 7 10101
2017 Health care practitioners 63 17 7 5 5 1 3 82 11 2145
2017 Federal regulators 67 15 6 4 4 1 2 85 8 4030
2017 Compliance, inspection and enforcement 63 16 7 5 4 1 3 83 10 16385
2017 Communications or public affairs 75 12 5 3 2 0 3 89 6 4248
2017 Access to information and privacy 72 11 6 3 3 0 5 88 6 1277
2017 Security 49 20 13 8 8 1 2 70 17 4910
2017 Science and technology 73 13 5 3 3 1 2 89 6 11096
2017 Library services 76 11 3 4 3 1 3 90 7 513
2017 Legal services 69 13 6 4 4 1 3 85 8 3452
2017 Administration and operations 69 14 6 4 3 1 3 86 7 25865
2017 Human resources 74 11 5 3 2 1 4 89 6 8321
2017 Financial management 71 12 6 3 4 1 4 87 7 6783
2017 Procurement 70 13 6 4 3 1 3 86 7 2795
2017 Real property 69 14 7 4 4 1 2 85 8 2936
2017 Materiel management 72 13 6 3 3 1 2 88 6 1525
2017 Information management 72 13 5 3 3 1 3 88 7 3676
2017 Information technology 74 11 5 3 3 1 3 89 6 11553
2017 Internal audit 72 11 6 3 3 0 4 87 7 971
2017 Evaluation 70 13 7 3 3 1 3 86 7 1330
2017 Data sciences 76 11 4 3 3 0 3 90 6 2216
2017 Policy 74 11 5 4 3 1 2 88 7 8117
2017 Project management 71 13 6 4 3 1 3 87 7 7145
2017 Other services to the public 68 14 7 5 3 1 3 85 8 8257
2017 None of the above 67 14 7 4 4 1 3 85 8 20988

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 75 13 5 2 1 0 3 91 3 13206
2020 Health care practitioners 57 24 9 4 4 0 1 82 8 2292
2020 Federal regulators 65 22 7 3 1 0 1 89 4 4031
2020 Compliance, inspection and enforcement 66 20 7 2 2 0 2 89 4 17713
2020 Communications or public affairs 67 22 7 2 1 0 1 90 4 4914
2020 Access to information and privacy 75 15 4 2 1 0 3 92 4 1633
2020 Security 51 25 12 5 5 0 1 77 10 5182
2020 Science and technology 64 23 8 3 2 0 1 88 4 10539
2020 Library services 63 22 7 5 1 0 2 87 6 500
2020 Legal services 64 22 7 3 2 0 2 88 4 3633
2020 Administration and operations 67 20 7 3 2 0 2 89 4 27973
2020 Human resources 74 16 5 2 1 0 2 91 3 10333
2020 Financial management 68 19 6 3 1 0 2 89 4 7405
2020 Procurement 70 19 6 3 1 0 1 90 4 3430
2020 Real property 63 22 8 3 2 0 1 86 6 3569
2020 Materiel management 62 23 9 3 2 0 1 85 6 1641
2020 Information management 67 20 6 3 2 1 2 89 5 3713
2020 Information technology 70 19 6 2 1 0 2 91 3 12379
2020 Internal audit 73 17 4 3 1 1 2 92 3 1111
2020 Evaluation 68 21 5 2 1 0 2 92 3 1571
2020 Data sciences 73 17 6 2 1 0 1 91 3 2838
2020 Policy 71 19 6 2 1 0 1 91 3 10677
2020 Project management 69 20 6 3 1 0 1 90 4 8776
2020 Other services to the public 67 20 7 3 2 0 2 89 5 9639
2020 None of the above 64 21 7 3 2 0 2 87 5 16362
2019 Client contact centre 62 21 8 4 3 0 2 85 6 10957
2019 Health care practitioners 46 30 13 6 4 0 1 77 10 2128
2019 Federal regulators 53 29 11 4 3 0 1 83 6 4080
2019 Compliance, inspection and enforcement 54 28 10 4 3 0 1 83 6 16612
2019 Communications or public affairs 56 27 9 3 2 0 1 85 5 4959
2019 Access to information and privacy 59 24 9 4 2 0 1 85 6 1583
2019 Security 43 31 14 6 6 0 1 75 11 5216
2019 Science and technology 54 29 10 4 2 0 1 84 6 10907
2019 Library services 54 28 10 4 2 1 1 83 6 496
2019 Legal services 52 29 11 3 3 0 1 83 6 3208
2019 Administration and operations 55 27 10 4 3 0 1 83 6 26128
2019 Human resources 63 22 7 3 2 0 2 87 5 9791
2019 Financial management 58 25 9 3 2 0 2 85 6 7100
2019 Procurement 59 25 9 3 2 0 1 85 6 3125
2019 Real property 54 28 11 4 3 0 1 82 7 3362
2019 Materiel management 52 28 11 5 3 0 1 81 8 1712
2019 Information management 57 25 11 3 2 0 1 84 6 3817
2019 Information technology 62 24 8 3 2 0 2 87 5 11858
2019 Internal audit 64 21 9 3 2 1 2 87 4 1191
2019 Evaluation 56 26 10 3 3 0 2 84 6 1583
2019 Data sciences 66 20 8 3 2 0 1 87 5 2804
2019 Policy 60 25 9 3 2 0 1 87 5 9566
2019 Project management 56 27 10 4 2 0 1 84 6 7919
2019 Other services to the public 55 27 10 3 3 0 1 83 6 9197
2019 None of the above 54 26 11 4 3 1 2 82 7 16812
2018 Client contact centre 57 24 10 4 2 0 2 83 7 10004
2018 Health care practitioners 44 32 14 5 4 0 1 76 10 1981
2018 Federal regulators 51 31 11 4 2 0 1 82 6 4039
2018 Compliance, inspection and enforcement 50 30 12 4 3 0 1 81 7 16249
2018 Communications or public affairs 55 27 10 4 2 0 1 83 6 4487
2018 Access to information and privacy 57 25 10 4 2 0 2 84 6 1311
2018 Security 38 31 16 7 6 0 1 70 14 4473
2018 Science and technology 50 30 12 4 3 0 1 81 7 9780
2018 Library services 51 31 11 3 2 0 1 83 5 436
2018 Legal services 48 31 13 4 3 0 2 79 7 3186
2018 Administration and operations 52 27 11 5 3 0 1 81 8 23458
2018 Human resources 60 23 9 4 2 0 2 85 6 8426
2018 Financial management 53 27 12 4 2 0 2 81 7 6501
2018 Procurement 55 26 12 3 3 0 1 82 6 2726
2018 Real property 49 30 12 5 3 0 1 79 8 2789
2018 Materiel management 48 28 14 5 4 0 0 77 10 1469
2018 Information management 53 26 12 4 3 0 1 81 7 3468
2018 Information technology 57 26 9 3 2 0 1 85 6 10374
2018 Internal audit 59 25 8 3 2 0 3 86 5 1138
2018 Evaluation 56 25 11 4 2 0 2 83 6 1430
2018 Data sciences 61 23 9 3 2 0 1 85 5 2396
2018 Policy 59 26 9 3 2 0 1 86 5 8191
2018 Project management 55 27 11 4 2 0 1 83 6 6940
2018 Other services to the public 51 28 12 4 3 0 1 80 7 8255
2018 None of the above 50 27 12 5 4 0 2 79 9 14832
2017 Client contact centre 58 23 9 4 2 0 4 84 6 10093
2017 Health care practitioners 44 32 12 6 4 0 2 77 11 2144
2017 Federal regulators 52 30 10 4 2 0 1 84 6 4025
2017 Compliance, inspection and enforcement 52 29 10 4 3 0 2 83 7 16362
2017 Communications or public affairs 55 28 10 4 2 0 2 84 6 4245
2017 Access to information and privacy 58 24 9 3 2 0 3 85 6 1278
2017 Security 38 33 15 8 5 0 1 72 13 4917
2017 Science and technology 53 29 11 4 2 0 1 83 6 11102
2017 Library services 56 28 8 4 2 0 3 86 6 513
2017 Legal services 50 31 11 5 2 0 2 82 7 3445
2017 Administration and operations 53 27 10 4 3 0 2 83 7 25853
2017 Human resources 59 24 8 3 2 0 3 86 6 8313
2017 Financial management 55 27 9 4 2 0 3 84 7 6773
2017 Procurement 54 27 10 4 3 0 2 83 6 2794
2017 Real property 51 29 10 5 3 0 1 82 8 2941
2017 Materiel management 52 29 11 5 2 0 1 82 7 1525
2017 Information management 56 27 9 4 2 0 2 85 6 3678
2017 Information technology 58 26 8 3 2 0 2 86 5 11555
2017 Internal audit 58 24 9 3 2 0 3 85 6 970
2017 Evaluation 57 26 10 4 2 0 2 85 5 1332
2017 Data sciences 61 25 7 3 2 0 2 88 5 2211
2017 Policy 60 26 8 3 2 0 1 88 4 8111
2017 Project management 55 27 10 4 2 0 2 84 6 7143
2017 Other services to the public 52 29 10 4 3 0 2 83 7 8257
2017 None of the above 52 27 10 4 3 1 2 82 8 20960

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 13 6 3 3 1 2 87 6 13227
2020 Health care practitioners 58 19 9 6 7 0 1 78 13 2303
2020 Federal regulators 63 18 8 5 4 0 1 83 9 4046
2020 Compliance, inspection and enforcement 62 18 8 5 5 0 1 81 10 17770
2020 Communications or public affairs 68 16 8 4 3 0 1 85 7 4940
2020 Access to information and privacy 70 14 6 3 3 1 2 87 7 1642
2020 Security 47 20 13 8 12 0 1 67 19 5198
2020 Science and technology 64 19 8 4 4 0 1 84 8 10573
2020 Library services 61 19 10 6 2 0 2 82 8 501
2020 Legal services 65 18 8 4 4 0 2 84 8 3627
2020 Administration and operations 68 15 7 4 4 0 1 85 8 28044
2020 Human resources 70 14 6 4 3 0 2 87 7 10324
2020 Financial management 69 16 7 4 3 0 2 86 7 7419
2020 Procurement 69 17 7 4 3 0 1 86 7 3446
2020 Real property 63 18 8 5 5 0 1 82 10 3577
2020 Materiel management 64 19 9 4 4 0 1 83 7 1642
2020 Information management 67 16 7 4 3 0 1 85 8 3719
2020 Information technology 71 15 6 3 3 0 1 87 6 12395
2020 Internal audit 69 16 7 3 3 0 2 86 6 1117
2020 Evaluation 65 19 7 4 3 0 2 86 7 1576
2020 Data sciences 71 14 7 4 3 0 1 86 7 2841
2020 Policy 66 17 8 4 4 0 1 84 8 10713
2020 Project management 68 16 7 4 3 0 1 85 8 8797
2020 Other services to the public 66 16 8 4 4 1 1 84 9 9637
2020 None of the above 63 17 8 5 5 1 2 82 10 16395
2019 Client contact centre 65 17 8 4 4 0 2 83 9 10944
2019 Health care practitioners 54 22 11 6 6 0 1 77 12 2128
2019 Federal regulators 54 23 10 6 6 0 1 78 12 4079
2019 Compliance, inspection and enforcement 55 21 11 6 6 0 1 77 13 16583
2019 Communications or public affairs 61 20 9 5 4 0 1 82 9 4945
2019 Access to information and privacy 64 16 10 5 3 1 2 82 8 1579
2019 Security 43 22 14 9 11 0 1 65 21 5209
2019 Science and technology 59 21 10 5 4 0 1 81 9 10891
2019 Library services 58 23 10 4 4 1 1 82 9 497
2019 Legal services 57 19 11 6 5 0 1 78 11 3198
2019 Administration and operations 62 18 9 5 5 0 1 82 9 26080
2019 Human resources 64 17 8 5 4 0 2 82 9 9768
2019 Financial management 62 18 8 5 4 0 2 82 9 7088
2019 Procurement 62 19 8 5 4 0 1 82 9 3109
2019 Real property 57 20 11 5 6 0 1 78 11 3354
2019 Materiel management 58 20 10 6 6 0 0 79 12 1701
2019 Information management 63 18 8 4 4 0 2 83 9 3816
2019 Information technology 65 18 8 4 3 0 2 85 8 11854
2019 Internal audit 65 16 8 4 4 0 2 83 8 1191
2019 Evaluation 58 18 11 6 4 1 2 78 11 1578
2019 Data sciences 66 16 8 4 4 0 1 83 8 2798
2019 Policy 59 20 10 5 5 0 1 80 10 9544
2019 Project management 59 19 10 6 5 0 1 79 11 7920
2019 Other services to the public 59 20 9 5 5 0 1 80 10 9192
2019 None of the above 58 19 10 5 5 1 2 79 11 16806
2018 Client contact centre 59 18 10 5 5 0 2 79 10 9981
2018 Health care practitioners 51 24 12 6 6 0 1 75 13 1978
2018 Federal regulators 49 24 12 7 6 0 1 74 13 4028
2018 Compliance, inspection and enforcement 47 24 13 8 7 0 1 72 15 16195
2018 Communications or public affairs 53 22 12 6 5 0 1 77 11 4476
2018 Access to information and privacy 61 17 9 5 5 0 2 81 10 1303
2018 Security 35 23 17 10 15 0 1 59 24 4456
2018 Science and technology 52 24 12 6 5 0 1 77 11 9746
2018 Library services 50 26 13 5 4 0 1 77 10 432
2018 Legal services 50 23 12 6 7 0 2 74 13 3172
2018 Administration and operations 56 20 11 6 5 0 2 78 11 23376
2018 Human resources 59 19 10 5 4 0 2 80 10 8414
2018 Financial management 55 21 11 6 5 0 2 78 11 6484
2018 Procurement 56 21 11 6 4 0 1 79 10 2718
2018 Real property 50 23 12 7 8 0 1 73 15 2786
2018 Materiel management 51 25 11 6 7 0 1 76 13 1463
2018 Information management 56 22 11 5 5 0 1 79 10 3457
2018 Information technology 58 21 10 5 4 0 1 81 10 10343
2018 Internal audit 54 21 11 6 5 0 2 78 11 1137
2018 Evaluation 54 21 11 7 5 0 1 77 12 1427
2018 Data sciences 59 20 9 6 5 0 1 80 11 2398
2018 Policy 54 22 11 6 5 0 1 77 12 8171
2018 Project management 54 23 12 6 5 0 1 77 11 6910
2018 Other services to the public 51 24 11 7 6 0 1 76 13 8237
2018 None of the above 51 21 12 7 7 0 2 74 14 14783
2017 Client contact centre 61 18 8 5 4 0 4 82 9 10099
2017 Health care practitioners 54 21 10 6 6 0 2 77 13 2139
2017 Federal regulators 54 22 11 7 6 0 1 77 13 4021
2017 Compliance, inspection and enforcement 51 23 11 7 6 0 2 75 13 16364
2017 Communications or public affairs 59 20 10 5 4 0 2 80 9 4239
2017 Access to information and privacy 62 17 10 4 4 0 3 82 8 1278
2017 Security 39 25 15 10 10 0 1 65 20 4916
2017 Science and technology 57 22 10 6 4 0 1 80 10 11093
2017 Library services 61 22 7 3 5 0 2 85 8 510
2017 Legal services 56 21 11 6 4 0 2 79 10 3456
2017 Administration and operations 60 19 9 5 4 0 2 81 10 25841
2017 Human resources 62 18 8 5 4 0 3 82 9 8308
2017 Financial management 59 19 9 5 5 0 2 81 10 6776
2017 Procurement 60 20 8 5 4 0 2 82 10 2793
2017 Real property 56 21 10 6 5 0 1 78 11 2946
2017 Materiel management 57 23 9 5 4 0 1 81 9 1524
2017 Information management 62 19 8 5 4 1 2 82 9 3678
2017 Information technology 62 19 8 4 4 1 2 84 8 11545
2017 Internal audit 58 18 10 6 5 1 3 79 11 972
2017 Evaluation 58 21 9 5 5 0 2 81 10 1333
2017 Data sciences 63 18 8 4 5 0 2 83 9 2214
2017 Policy 59 20 10 6 4 0 1 80 10 8119
2017 Project management 57 21 9 6 4 0 2 80 10 7145
2017 Other services to the public 57 20 10 6 5 1 2 79 11 8259
2017 None of the above 55 21 10 6 5 1 2 79 11 20971

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 7 3 1 1 1 24 94 2 13244
2020 Health care practitioners 57 10 4 2 1 0 25 91 4 2306
2020 Federal regulators 57 14 5 2 1 0 21 90 4 4046
2020 Compliance, inspection and enforcement 56 9 4 2 1 0 27 91 4 17809
2020 Communications or public affairs 64 11 4 1 1 0 19 92 3 4945
2020 Access to information and privacy 65 8 3 1 1 0 21 93 3 1640
2020 Security 54 13 6 2 2 0 22 87 5 5201
2020 Science and technology 62 13 5 2 1 0 17 91 3 10583
2020 Library services 56 9 4 2 1 0 28 91 4 500
2020 Legal services 61 12 5 1 1 0 21 91 3 3629
2020 Administration and operations 60 10 5 2 1 0 22 91 3 28077
2020 Human resources 64 10 4 1 1 0 20 92 2 10368
2020 Financial management 62 13 5 2 1 0 17 91 3 7435
2020 Procurement 64 12 4 2 1 0 17 92 3 3445
2020 Real property 60 14 6 2 2 0 15 88 5 3584
2020 Materiel management 61 13 5 2 1 0 18 90 4 1653
2020 Information management 63 10 3 2 1 0 21 93 4 3723
2020 Information technology 65 12 5 1 1 0 16 92 2 12423
2020 Internal audit 64 13 4 1 1 0 17 93 2 1119
2020 Evaluation 63 10 3 1 1 0 23 94 2 1575
2020 Data sciences 67 10 3 1 1 0 17 94 2 2840
2020 Policy 62 12 4 1 1 0 19 92 3 10724
2020 Project management 63 13 4 2 1 0 17 92 3 8820
2020 Other services to the public 60 10 4 2 1 0 23 92 3 9662
2020 None of the above 60 11 5 2 1 1 21 91 3 16417
2019 Client contact centre 61 8 4 1 1 0 24 92 3 10912
2019 Health care practitioners 51 10 5 2 2 0 31 88 5 2123
2019 Federal regulators 52 14 7 2 1 0 24 87 5 4059
2019 Compliance, inspection and enforcement 53 10 5 2 1 0 28 89 4 16558
2019 Communications or public affairs 60 10 5 2 1 0 22 91 3 4934
2019 Access to information and privacy 62 8 5 1 1 1 23 92 2 1583
2019 Security 53 13 7 3 2 1 22 85 6 5194
2019 Science and technology 60 14 5 2 1 0 18 90 3 10869
2019 Library services 52 9 4 3 1 0 31 89 5 495
2019 Legal services 56 13 6 2 1 0 23 89 3 3187
2019 Administration and operations 57 11 5 2 1 0 24 90 4 25999
2019 Human resources 60 10 5 1 1 0 22 91 3 9757
2019 Financial management 58 14 5 2 1 0 19 89 4 7073
2019 Procurement 60 12 5 2 1 0 20 90 4 3111
2019 Real property 57 15 7 3 1 0 17 87 5 3349
2019 Materiel management 59 13 6 2 1 0 19 88 4 1705
2019 Information management 60 10 4 2 1 0 22 91 4 3806
2019 Information technology 62 13 5 2 1 0 17 91 3 11818
2019 Internal audit 61 12 5 2 1 0 20 91 3 1186
2019 Evaluation 57 9 5 1 1 1 26 90 3 1577
2019 Data sciences 64 10 4 1 1 0 20 93 3 2792
2019 Policy 57 13 5 2 1 0 23 90 3 9527
2019 Project management 58 14 6 2 1 0 19 89 4 7884
2019 Other services to the public 57 10 4 2 1 0 25 91 4 9148
2019 None of the above 58 11 5 2 1 1 22 90 4 16745
2018 Client contact centre 56 9 4 2 1 0 28 90 4 9910
2018 Health care practitioners 46 11 6 2 2 0 33 86 6 1970
2018 Federal regulators 48 15 6 3 1 0 27 86 5 4006
2018 Compliance, inspection and enforcement 47 11 5 2 1 0 33 88 5 16135
2018 Communications or public affairs 52 12 6 2 1 0 28 88 5 4452
2018 Access to information and privacy 56 9 5 2 1 0 27 89 4 1293
2018 Security 49 14 7 3 2 0 24 84 7 4432
2018 Science and technology 53 15 6 2 1 0 22 88 4 9722
2018 Library services 50 12 5 2 1 0 31 89 4 434
2018 Legal services 50 16 6 2 1 0 24 87 4 3157
2018 Administration and operations 51 12 6 2 1 0 28 87 5 23298
2018 Human resources 54 11 5 2 1 0 26 89 4 8371
2018 Financial management 51 14 7 2 2 0 23 85 5 6452
2018 Procurement 53 13 6 2 1 0 23 87 5 2709
2018 Real property 51 17 7 3 1 0 20 86 5 2773
2018 Materiel management 55 12 7 3 2 0 21 86 6 1453
2018 Information management 55 11 5 2 1 0 26 89 4 3441
2018 Information technology 55 14 6 2 1 0 22 89 4 10317
2018 Internal audit 54 14 6 2 1 0 23 89 4 1129
2018 Evaluation 53 10 4 1 1 0 31 91 3 1425
2018 Data sciences 56 10 5 2 1 0 25 90 3 2381
2018 Policy 51 13 6 2 1 0 27 89 4 8129
2018 Project management 53 14 6 2 1 0 23 88 4 6901
2018 Other services to the public 52 12 5 2 1 0 27 89 4 8177
2018 None of the above 51 12 5 2 1 0 28 88 4 14696
2017 Client contact centre 56 8 4 2 1 0 28 91 4 10094
2017 Health care practitioners 48 12 5 2 1 0 31 88 5 2142
2017 Federal regulators 49 16 7 2 1 0 25 87 5 4022
2017 Compliance, inspection and enforcement 48 11 5 2 1 0 33 88 5 16356
2017 Communications or public affairs 55 12 5 2 1 0 26 90 4 4237
2017 Access to information and privacy 58 9 3 2 1 1 27 91 4 1277
2017 Security 47 16 7 3 2 1 25 85 6 4913
2017 Science and technology 55 15 6 2 1 0 21 89 4 11088
2017 Library services 55 11 4 2 1 0 27 91 4 512
2017 Legal services 54 14 6 1 1 0 23 89 3 3447
2017 Administration and operations 53 12 5 2 1 0 27 89 4 25839
2017 Human resources 55 11 5 2 1 0 26 89 4 8316
2017 Financial management 54 14 6 3 1 0 21 87 5 6768
2017 Procurement 55 14 6 2 1 0 22 88 4 2790
2017 Real property 54 15 7 2 2 0 19 86 5 2934
2017 Materiel management 55 15 6 2 1 0 21 89 4 1519
2017 Information management 57 11 4 2 1 1 24 91 4 3673
2017 Information technology 57 14 5 2 1 0 20 90 4 11535
2017 Internal audit 54 15 5 2 1 0 21 89 4 972
2017 Evaluation 52 12 4 2 0 0 29 91 4 1326
2017 Data sciences 58 12 4 2 1 0 23 91 3 2212
2017 Policy 56 13 5 2 1 0 24 90 3 8103
2017 Project management 55 14 5 2 1 0 23 89 4 7143
2017 Other services to the public 53 12 5 2 1 1 27 90 4 8251
2017 None of the above 53 13 5 2 1 0 25 89 4 20942

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 17 9 4 3 1 4 84 7 13291
2020 Health care practitioners 58 25 9 5 2 0 2 84 6 2316
2020 Federal regulators 58 26 9 3 1 0 2 86 5 4060
2020 Compliance, inspection and enforcement 56 25 11 4 2 0 2 83 6 17881
2020 Communications or public affairs 74 16 5 1 1 0 4 93 2 4967
2020 Access to information and privacy 68 18 8 2 1 0 3 89 3 1650
2020 Security 60 21 9 3 3 1 3 84 7 5234
2020 Science and technology 72 17 5 1 1 0 3 92 2 10626
2020 Library services 67 20 6 1 0 0 5 92 2 502
2020 Legal services 61 22 9 3 1 0 3 86 4 3643
2020 Administration and operations 71 17 6 2 1 0 4 91 3 28177
2020 Human resources 78 12 4 1 1 0 4 94 2 10392
2020 Financial management 75 15 4 1 1 0 4 94 2 7461
2020 Procurement 66 21 8 2 1 0 2 88 4 3458
2020 Real property 62 23 9 2 1 0 2 87 4 3597
2020 Materiel management 65 22 7 2 1 0 2 90 3 1651
2020 Information management 72 15 5 2 1 0 4 92 3 3739
2020 Information technology 74 15 5 2 1 0 4 93 2 12459
2020 Internal audit 74 15 4 2 1 0 4 94 2 1125
2020 Evaluation 71 16 5 2 1 0 5 92 2 1582
2020 Data sciences 78 13 4 1 0 0 3 94 2 2851
2020 Policy 72 18 5 2 1 0 3 92 2 10762
2020 Project management 69 18 7 2 1 0 3 90 3 8822
2020 Other services to the public 61 22 9 3 2 0 3 85 6 9703
2020 None of the above 67 18 6 2 1 1 4 89 4 16508
2019 Client contact centre 60 18 10 4 3 0 5 82 8 10946
2019 Health care practitioners 59 23 8 3 2 0 5 86 5 2122
2019 Federal regulators 57 25 10 3 2 0 4 85 4 4078
2019 Compliance, inspection and enforcement 53 25 12 4 2 0 3 82 6 16613
2019 Communications or public affairs 73 15 5 1 1 0 5 92 2 4946
2019 Access to information and privacy 65 18 8 2 1 0 5 88 4 1576
2019 Security 58 22 9 4 3 1 4 84 7 5208
2019 Science and technology 71 17 5 1 1 0 4 92 2 10887
2019 Library services 68 19 4 1 1 1 6 93 3 497
2019 Legal services 59 21 11 3 2 0 4 84 4 3196
2019 Administration and operations 69 17 6 2 1 0 5 91 3 26075
2019 Human resources 76 13 4 1 1 0 5 93 2 9790
2019 Financial management 73 15 5 1 1 0 5 93 2 7096
2019 Procurement 65 21 7 3 1 0 3 88 4 3127
2019 Real property 63 20 9 2 1 1 3 86 4 3359
2019 Materiel management 64 22 8 2 1 0 3 89 3 1708
2019 Information management 73 14 5 1 1 0 6 93 2 3813
2019 Information technology 72 15 5 2 1 0 5 92 3 11854
2019 Internal audit 75 14 5 1 0 0 5 93 1 1192
2019 Evaluation 70 16 5 2 1 1 6 91 3 1580
2019 Data sciences 76 13 4 1 1 0 5 94 2 2800
2019 Policy 70 18 6 1 1 0 4 92 2 9552
2019 Project management 67 19 7 2 1 0 4 89 3 7924
2019 Other services to the public 59 21 9 4 2 0 4 84 6 9202
2019 None of the above 67 17 7 2 1 1 6 89 4 16808
2018 Client contact centre 55 20 12 5 3 0 5 79 9 9959
2018 Health care practitioners 54 24 10 4 3 0 5 82 7 1978
2018 Federal regulators 52 28 11 4 2 0 4 83 6 4024
2018 Compliance, inspection and enforcement 48 27 14 4 2 0 4 78 7 16177
2018 Communications or public affairs 67 18 6 2 1 0 6 90 3 4470
2018 Access to information and privacy 60 20 10 3 1 0 6 85 4 1305
2018 Security 54 23 11 3 3 0 5 81 7 4447
2018 Science and technology 66 19 7 2 1 0 5 90 3 9738
2018 Library services 60 22 8 1 1 0 8 89 2 437
2018 Legal services 54 24 11 4 1 0 6 83 6 3166
2018 Administration and operations 65 19 7 2 1 0 6 90 3 23337
2018 Human resources 70 15 5 2 1 0 7 91 3 8389
2018 Financial management 67 18 6 2 1 1 7 91 3 6470
2018 Procurement 57 24 10 3 2 1 4 85 4 2715
2018 Real property 56 26 10 3 1 0 3 85 4 2777
2018 Materiel management 62 20 9 2 1 0 4 86 4 1462
2018 Information management 67 16 6 2 1 0 8 90 3 3453
2018 Information technology 66 17 7 2 1 0 7 89 4 10335
2018 Internal audit 65 17 7 2 1 1 8 89 3 1132
2018 Evaluation 67 16 7 1 1 0 7 90 3 1424
2018 Data sciences 70 16 6 2 1 0 6 91 2 2395
2018 Policy 65 20 7 2 1 0 5 90 2 8154
2018 Project management 61 21 9 2 1 0 5 87 4 6915
2018 Other services to the public 53 25 11 4 2 0 4 82 6 8226
2018 None of the above 62 19 8 3 2 1 7 87 5 14749
2017 Client contact centre 56 19 10 5 3 0 7 81 8 10061
2017 Health care practitioners 56 23 9 3 2 1 6 84 6 2136
2017 Federal regulators 57 25 9 2 1 0 4 86 4 4003
2017 Compliance, inspection and enforcement 50 26 12 4 2 0 5 81 7 16270
2017 Communications or public affairs 69 17 5 1 1 0 6 92 2 4217
2017 Access to information and privacy 61 19 9 3 2 1 6 86 5 1269
2017 Security 53 25 10 3 3 1 6 84 6 4877
2017 Science and technology 67 18 5 2 1 1 6 91 3 11050
2017 Library services 66 18 6 1 1 1 7 91 2 509
2017 Legal services 57 22 10 3 1 1 6 85 4 3432
2017 Administration and operations 66 17 6 2 1 0 8 90 3 25739
2017 Human resources 70 14 5 1 1 0 8 92 2 8275
2017 Financial management 70 16 4 2 1 0 7 92 3 6732
2017 Procurement 61 21 9 2 1 0 5 86 4 2775
2017 Real property 59 23 9 3 2 1 4 86 4 2929
2017 Materiel management 63 21 7 3 0 0 5 89 4 1510
2017 Information management 69 15 5 2 1 1 8 92 3 3651
2017 Information technology 67 16 5 2 1 1 8 91 3 11495
2017 Internal audit 70 13 6 2 1 0 9 91 3 969
2017 Evaluation 67 17 6 1 1 1 8 92 2 1325
2017 Data sciences 71 15 5 1 1 0 7 93 3 2213
2017 Policy 69 18 6 1 1 0 5 92 2 8084
2017 Project management 64 19 8 2 1 0 6 88 4 7100
2017 Other services to the public 56 23 9 4 2 1 6 84 6 8222
2017 None of the above 63 18 7 2 1 1 8 89 4 20840

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 17 11 7 7 1 2 74 15 13316
2020 Health care practitioners 65 17 6 3 6 0 2 84 10 2322
2020 Federal regulators 70 17 6 3 3 0 2 88 6 4062
2020 Compliance, inspection and enforcement 67 18 6 3 4 0 2 86 7 17878
2020 Communications or public affairs 71 14 7 3 3 0 2 87 6 4966
2020 Access to information and privacy 65 14 8 4 6 1 2 82 10 1654
2020 Security 73 14 5 2 3 0 2 90 5 5233
2020 Science and technology 66 18 7 4 4 0 1 85 8 10622
2020 Library services 61 19 7 5 5 1 2 83 10 502
2020 Legal services 73 13 5 3 3 0 3 89 6 3642
2020 Administration and operations 68 15 7 3 4 0 2 85 8 28167
2020 Human resources 73 13 6 3 3 0 2 88 6 10391
2020 Financial management 72 14 6 3 3 0 2 89 5 7461
2020 Procurement 73 15 5 2 3 0 2 90 5 3454
2020 Real property 69 18 6 3 2 0 2 89 5 3601
2020 Materiel management 76 13 5 3 2 0 1 90 5 1655
2020 Information management 66 17 7 4 4 1 2 85 8 3736
2020 Information technology 72 15 6 2 2 1 2 89 5 12476
2020 Internal audit 71 15 6 3 3 1 2 88 6 1125
2020 Evaluation 65 16 8 4 4 0 3 84 8 1582
2020 Data sciences 67 16 7 4 3 1 2 86 7 2850
2020 Policy 73 13 6 3 3 0 2 88 7 10770
2020 Project management 68 17 6 3 4 0 2 87 7 8828
2020 Other services to the public 61 18 9 5 5 1 2 81 10 9702
2020 None of the above 66 15 7 4 5 1 2 84 8 16520
2019 Client contact centre 53 16 11 7 10 1 3 71 18 11003
2019 Health care practitioners 69 13 6 3 5 1 3 86 8 2132
2019 Federal regulators 72 14 5 3 3 0 3 89 5 4099
2019 Compliance, inspection and enforcement 66 16 7 4 5 0 3 84 9 16681
2019 Communications or public affairs 71 12 6 4 4 0 3 86 8 4962
2019 Access to information and privacy 65 12 8 5 6 1 3 80 12 1584
2019 Security 75 12 4 2 3 1 3 90 5 5225
2019 Science and technology 67 16 6 4 4 0 2 85 8 10921
2019 Library services 63 16 8 3 6 0 3 82 10 497
2019 Legal services 75 12 5 2 2 0 3 89 5 3207
2019 Administration and operations 67 14 7 4 5 0 3 84 9 26174
2019 Human resources 75 11 5 3 4 0 3 88 7 9801
2019 Financial management 73 12 5 3 3 0 3 89 6 7110
2019 Procurement 73 13 6 3 3 0 2 89 6 3127
2019 Real property 70 15 7 2 3 1 2 87 6 3367
2019 Materiel management 74 12 6 2 3 0 2 89 5 1715
2019 Information management 66 16 7 3 4 1 3 85 8 3830
2019 Information technology 74 13 5 2 3 1 2 90 5 11893
2019 Internal audit 69 13 7 3 5 0 4 85 8 1194
2019 Evaluation 65 16 5 5 5 0 4 84 11 1589
2019 Data sciences 70 12 6 4 5 1 2 85 9 2804
2019 Policy 75 11 5 2 4 0 3 89 6 9582
2019 Project management 70 14 6 4 4 0 2 86 8 7946
2019 Other services to the public 60 16 8 5 7 1 3 78 13 9233
2019 None of the above 65 14 7 4 5 1 3 83 10 16866
2018 Client contact centre 50 17 11 8 10 0 4 70 19 10009
2018 Health care practitioners 65 15 7 3 6 0 4 84 10 1980
2018 Federal regulators 67 18 6 3 3 0 3 88 6 4028
2018 Compliance, inspection and enforcement 62 18 7 4 5 0 3 83 9 16231
2018 Communications or public affairs 68 13 6 4 4 0 4 85 9 4487
2018 Access to information and privacy 63 14 8 5 6 0 3 80 12 1308
2018 Security 70 15 5 2 3 0 4 89 6 4471
2018 Science and technology 64 17 7 4 5 1 3 83 9 9773
2018 Library services 58 18 8 5 5 1 4 81 10 436
2018 Legal services 70 13 5 2 4 0 5 88 7 3178
2018 Administration and operations 64 15 8 4 6 0 4 82 10 23427
2018 Human resources 71 12 5 3 4 0 4 87 7 8429
2018 Financial management 69 15 6 3 3 1 4 87 7 6498
2018 Procurement 69 13 6 4 4 0 4 85 8 2721
2018 Real property 65 18 7 4 4 1 2 85 8 2783
2018 Materiel management 67 14 9 4 4 1 2 84 8 1467
2018 Information management 61 16 8 5 5 1 4 81 10 3467
2018 Information technology 68 16 6 3 3 1 3 87 6 10373
2018 Internal audit 66 14 6 4 5 1 4 84 10 1133
2018 Evaluation 64 15 7 4 5 1 5 83 10 1429
2018 Data sciences 68 13 7 4 5 0 2 84 9 2397
2018 Policy 73 11 5 3 4 0 3 88 7 8191
2018 Project management 67 15 6 4 4 0 3 85 9 6933
2018 Other services to the public 56 17 9 6 8 0 3 76 15 8249
2018 None of the above 61 15 8 4 7 1 4 80 12 14824
2017 Client contact centre 49 16 11 8 10 1 5 69 19 10111
2017 Health care practitioners 64 16 7 4 5 1 4 84 9 2146
2017 Federal regulators 66 18 6 3 3 1 3 87 6 4027
2017 Compliance, inspection and enforcement 58 20 8 5 5 1 4 81 11 16371
2017 Communications or public affairs 66 15 7 4 5 0 4 84 9 4241
2017 Access to information and privacy 60 15 9 6 5 1 5 79 12 1278
2017 Security 67 16 6 3 3 1 5 88 6 4920
2017 Science and technology 61 19 7 5 5 0 3 83 10 11112
2017 Library services 58 16 8 5 6 1 6 80 12 512
2017 Legal services 67 14 7 3 4 1 5 86 8 3453
2017 Administration and operations 60 16 8 5 6 1 4 80 11 25899
2017 Human resources 68 14 6 3 3 0 5 87 7 8330
2017 Financial management 67 16 6 3 3 1 4 87 7 6780
2017 Procurement 70 14 7 2 3 0 4 88 5 2791
2017 Real property 63 18 8 4 4 1 3 83 8 2944
2017 Materiel management 67 17 7 2 3 1 3 87 6 1521
2017 Information management 61 18 8 5 5 1 4 82 10 3684
2017 Information technology 64 18 7 3 3 1 3 86 7 11562
2017 Internal audit 65 14 7 4 5 0 4 83 9 973
2017 Evaluation 64 15 7 5 5 0 4 83 10 1332
2017 Data sciences 67 15 6 4 4 1 3 85 9 2213
2017 Policy 71 13 5 4 4 0 4 87 7 8126
2017 Project management 64 16 7 4 4 0 4 83 9 7145
2017 Other services to the public 54 18 10 7 8 1 3 74 16 8268
2017 None of the above 59 17 8 5 6 1 5 80 12 21000

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 27 16 5 3 0 2 75 9 13288
2020 Health care practitioners 47 32 13 5 2 0 1 80 7 2324
2020 Federal regulators 45 32 14 5 3 0 1 78 7 4052
2020 Compliance, inspection and enforcement 42 32 16 6 3 0 1 75 9 17887
2020 Communications or public affairs 43 30 17 6 3 0 1 74 9 4977
2020 Access to information and privacy 46 29 14 5 4 0 2 76 9 1651
2020 Security 48 28 14 5 3 0 1 77 9 5227
2020 Science and technology 46 31 14 5 2 0 1 79 7 10631
2020 Library services 41 35 16 4 2 1 2 78 6 501
2020 Legal services 45 30 15 6 2 0 1 76 8 3644
2020 Administration and operations 46 30 15 5 3 0 1 77 8 28182
2020 Human resources 46 28 17 5 3 0 1 76 8 10399
2020 Financial management 49 29 14 5 2 0 1 79 7 7467
2020 Procurement 47 30 14 5 2 0 1 78 8 3456
2020 Real property 49 29 14 5 2 0 1 79 7 3594
2020 Materiel management 54 27 12 4 2 0 1 82 6 1659
2020 Information management 46 30 15 5 3 0 1 77 8 3738
2020 Information technology 50 29 13 4 2 0 1 80 7 12468
2020 Internal audit 44 31 16 6 2 0 1 76 8 1127
2020 Evaluation 42 30 17 6 3 0 1 74 9 1584
2020 Data sciences 46 28 16 6 3 0 1 75 9 2848
2020 Policy 44 29 16 6 3 0 1 75 9 10770
2020 Project management 45 30 16 5 3 0 1 76 8 8839
2020 Other services to the public 44 30 16 6 3 0 1 75 9 9696
2020 None of the above 48 28 14 5 3 0 1 77 8 16503
2019 Client contact centre 51 26 13 4 3 0 2 79 8 10972
2019 Health care practitioners 54 30 11 2 2 0 2 85 4 2125
2019 Federal regulators 52 28 13 3 2 0 2 82 5 4085
2019 Compliance, inspection and enforcement 48 30 13 4 2 0 2 80 6 16645
2019 Communications or public affairs 51 27 13 4 2 0 1 80 6 4957
2019 Access to information and privacy 52 27 13 4 3 0 2 80 7 1581
2019 Security 52 27 12 4 3 0 1 81 7 5213
2019 Science and technology 54 28 11 3 1 0 1 84 4 10911
2019 Library services 46 35 12 3 3 1 2 82 6 495
2019 Legal services 52 28 13 4 2 0 2 82 5 3199
2019 Administration and operations 52 28 12 4 2 0 2 82 6 26105
2019 Human resources 55 25 12 4 2 0 2 81 6 9790
2019 Financial management 56 25 12 3 2 0 2 83 5 7096
2019 Procurement 55 27 11 4 2 0 1 83 6 3122
2019 Real property 58 25 11 3 2 0 1 85 5 3354
2019 Materiel management 59 24 11 3 1 0 1 85 4 1713
2019 Information management 52 27 12 4 2 0 2 81 6 3822
2019 Information technology 56 25 11 3 2 0 2 84 5 11884
2019 Internal audit 53 29 12 3 2 0 2 83 5 1191
2019 Evaluation 53 26 12 4 2 0 2 81 7 1587
2019 Data sciences 54 25 12 5 2 0 1 81 7 2796
2019 Policy 53 27 13 3 2 0 2 81 5 9563
2019 Project management 53 28 12 4 2 0 1 82 6 7923
2019 Other services to the public 51 29 12 4 3 0 2 81 7 9198
2019 None of the above 55 25 11 3 2 1 2 82 6 16814
2018 Client contact centre 46 28 16 5 3 0 3 76 8 9996
2018 Health care practitioners 49 31 12 4 2 0 2 82 6 1979
2018 Federal regulators 47 31 13 4 2 0 2 80 6 4022
2018 Compliance, inspection and enforcement 43 32 15 5 3 0 2 77 8 16218
2018 Communications or public affairs 47 29 15 5 2 0 2 77 7 4479
2018 Access to information and privacy 47 29 13 5 3 0 2 78 8 1310
2018 Security 48 29 14 5 3 0 2 78 8 4462
2018 Science and technology 49 31 13 3 1 0 2 82 5 9761
2018 Library services 44 30 18 3 1 0 3 77 5 435
2018 Legal services 47 30 14 4 2 0 3 79 6 3173
2018 Administration and operations 48 29 14 4 3 0 2 78 7 23413
2018 Human resources 50 27 14 4 3 0 2 79 7 8415
2018 Financial management 48 28 14 4 2 0 3 79 7 6489
2018 Procurement 50 28 13 4 2 0 2 80 7 2720
2018 Real property 53 28 11 3 2 0 2 83 5 2783
2018 Materiel management 53 26 13 5 2 0 1 80 7 1466
2018 Information management 47 29 14 5 3 0 3 78 8 3465
2018 Information technology 51 27 13 4 2 0 2 80 7 10361
2018 Internal audit 48 30 14 4 2 0 2 80 6 1135
2018 Evaluation 48 29 14 4 2 0 3 79 6 1432
2018 Data sciences 48 30 14 5 2 0 1 79 7 2400
2018 Policy 48 29 15 4 2 0 1 79 7 8179
2018 Project management 48 29 13 4 2 0 2 80 7 6917
2018 Other services to the public 45 31 15 5 3 0 2 78 7 8230
2018 None of the above 49 28 13 4 3 0 3 80 7 14785
2017 Client contact centre 47 28 14 5 3 0 4 78 8 10090
2017 Health care practitioners 51 31 11 3 1 0 3 84 4 2144
2017 Federal regulators 49 31 12 3 2 0 2 82 5 4019
2017 Compliance, inspection and enforcement 44 32 14 5 2 0 3 79 7 16348
2017 Communications or public affairs 48 30 13 4 2 0 2 80 6 4231
2017 Access to information and privacy 51 26 12 5 3 0 3 79 8 1275
2017 Security 46 31 13 4 3 0 3 79 7 4909
2017 Science and technology 51 31 11 3 1 0 2 84 5 11089
2017 Library services 49 32 11 3 1 1 3 84 4 512
2017 Legal services 49 30 13 4 2 0 3 81 6 3444
2017 Administration and operations 49 29 13 4 2 0 3 80 7 25857
2017 Human resources 50 28 13 4 2 0 3 80 7 8309
2017 Financial management 50 29 12 4 2 0 3 81 6 6780
2017 Procurement 51 29 11 4 2 0 3 82 7 2787
2017 Real property 54 29 10 3 1 0 2 85 5 2933
2017 Materiel management 52 30 10 3 2 0 2 84 5 1517
2017 Information management 49 30 12 5 2 0 3 81 7 3671
2017 Information technology 51 28 12 4 2 0 2 81 6 11550
2017 Internal audit 50 26 13 5 2 0 4 79 7 972
2017 Evaluation 49 31 12 4 2 0 2 82 6 1330
2017 Data sciences 51 28 13 4 2 0 2 80 6 2215
2017 Policy 52 28 13 4 2 0 2 82 6 8114
2017 Project management 50 29 12 4 2 0 2 82 6 7138
2017 Other services to the public 47 31 13 4 2 0 2 80 7 8247
2017 None of the above 51 28 12 4 2 1 3 82 6 20948

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 37 20 6 4 0 0 69 10 13295
2020 Health care practitioners 22 38 24 10 5 0 0 60 16 2323
2020 Federal regulators 24 42 23 7 4 0 0 67 10 4066
2020 Compliance, inspection and enforcement 21 40 25 9 5 0 0 61 14 17885
2020 Communications or public affairs 28 42 21 6 3 0 0 70 9 4968
2020 Access to information and privacy 30 38 21 6 4 0 0 69 11 1652
2020 Security 20 34 24 12 9 0 0 54 21 5228
2020 Science and technology 20 43 26 8 3 0 0 63 12 10641
2020 Library services 24 42 23 7 4 0 0 66 11 504
2020 Legal services 22 41 26 8 4 0 0 63 12 3645
2020 Administration and operations 30 40 20 6 3 0 0 71 10 28205
2020 Human resources 31 41 20 5 2 0 0 72 8 10409
2020 Financial management 33 42 17 4 2 0 0 76 7 7470
2020 Procurement 30 40 21 6 3 0 0 70 9 3453
2020 Real property 26 40 23 7 4 0 0 67 11 3599
2020 Materiel management 27 41 21 8 4 0 0 68 12 1656
2020 Information management 31 40 20 6 3 0 0 71 10 3739
2020 Information technology 33 40 19 5 2 0 0 73 7 12490
2020 Internal audit 28 42 21 6 3 0 0 70 9 1126
2020 Evaluation 25 42 23 6 3 0 0 67 9 1582
2020 Data sciences 29 40 21 6 3 0 0 70 9 2851
2020 Policy 24 43 23 7 3 0 0 67 10 10769
2020 Project management 27 42 21 6 3 0 0 70 9 8843
2020 Other services to the public 27 38 21 8 5 0 0 66 13 9714
2020 None of the above 27 38 22 7 5 0 0 65 12 16523

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 33 34 11 5 0 0 50 16 13321
2020 Health care practitioners 12 29 36 16 7 0 0 41 23 2319
2020 Federal regulators 12 31 37 15 5 0 0 43 20 4064
2020 Compliance, inspection and enforcement 13 34 35 13 5 0 0 46 18 17879
2020 Communications or public affairs 11 33 37 15 5 0 0 44 19 4971
2020 Access to information and privacy 18 34 30 12 5 0 0 53 17 1652
2020 Security 11 27 34 19 10 0 0 37 29 5226
2020 Science and technology 11 35 36 13 4 0 0 46 17 10633
2020 Library services 15 36 33 12 3 0 0 52 16 503
2020 Legal services 8 25 40 20 7 0 0 33 27 3639
2020 Administration and operations 17 35 33 12 4 0 0 51 16 28185
2020 Human resources 14 34 34 14 4 0 0 48 18 10405
2020 Financial management 17 35 33 11 3 0 0 53 14 7467
2020 Procurement 15 34 34 13 5 0 0 49 18 3461
2020 Real property 16 33 34 13 4 0 0 49 17 3605
2020 Materiel management 22 34 30 11 4 0 0 56 15 1653
2020 Information management 19 37 30 10 4 0 0 57 14 3741
2020 Information technology 18 35 32 11 4 0 0 53 15 12480
2020 Internal audit 15 37 35 10 3 0 0 52 13 1125
2020 Evaluation 12 36 36 12 4 0 0 48 16 1586
2020 Data sciences 14 35 33 13 4 0 0 50 17 2847
2020 Policy 9 31 38 16 6 0 0 40 22 10778
2020 Project management 12 33 35 14 5 0 0 46 19 8834
2020 Other services to the public 15 33 33 13 5 0 0 48 19 9714
2020 None of the above 15 32 33 13 6 0 0 47 19 16514
2019 Client contact centre 17 32 34 12 5 0 0 49 16 11038
2019 Health care practitioners 12 32 34 16 6 0 0 44 22 2147
2019 Federal regulators 13 33 36 13 5 0 0 46 19 4115
2019 Compliance, inspection and enforcement 14 33 35 13 5 0 0 47 18 16737
2019 Communications or public affairs 15 36 34 11 3 0 0 51 14 4978
2019 Access to information and privacy 22 34 29 12 3 0 1 57 14 1595
2019 Security 12 27 34 16 9 0 0 40 26 5257
2019 Science and technology 16 36 33 12 3 0 0 52 15 10987
2019 Library services 15 38 32 12 3 0 0 53 15 502
2019 Legal services 9 26 39 19 7 0 0 35 26 3225
2019 Administration and operations 19 34 32 11 4 0 0 53 15 26294
2019 Human resources 17 34 33 12 4 0 0 51 16 9855
2019 Financial management 20 36 32 9 3 0 0 56 12 7144
2019 Procurement 18 35 32 12 3 0 0 54 15 3139
2019 Real property 17 32 32 14 4 0 0 50 18 3389
2019 Materiel management 22 36 26 11 4 0 0 59 15 1724
2019 Information management 21 37 30 9 3 0 0 58 12 3843
2019 Information technology 20 35 31 10 3 0 0 55 14 11961
2019 Internal audit 21 35 32 9 3 0 0 56 12 1202
2019 Evaluation 15 36 34 11 3 0 0 51 14 1596
2019 Data sciences 21 36 32 9 3 0 0 57 11 2815
2019 Policy 12 36 36 13 4 0 0 48 16 9621
2019 Project management 14 32 36 14 5 0 0 46 18 7988
2019 Other services to the public 17 34 31 12 5 0 0 52 17 9257
2019 None of the above 18 32 32 12 5 0 0 50 18 16954
2018 Client contact centre 15 31 35 13 5 0 0 46 19 10068
2018 Health care practitioners 11 30 36 15 7 0 0 41 23 1994
2018 Federal regulators 11 30 38 15 6 0 0 41 21 4047
2018 Compliance, inspection and enforcement 10 31 38 15 6 0 0 42 21 16322
2018 Communications or public affairs 11 33 38 14 4 0 0 44 18 4511
2018 Access to information and privacy 19 31 33 12 5 0 0 50 17 1313
2018 Security 9 25 36 18 11 0 0 34 30 4485
2018 Science and technology 12 34 37 14 4 0 0 46 17 9809
2018 Library services 16 31 38 10 4 0 0 47 15 438
2018 Legal services 8 24 40 20 8 0 0 32 28 3201
2018 Administration and operations 15 32 34 13 4 0 0 48 17 23531
2018 Human resources 13 30 38 14 5 0 0 43 19 8468
2018 Financial management 16 33 36 12 4 0 0 48 16 6524
2018 Procurement 15 34 36 12 4 0 0 48 16 2736
2018 Real property 12 32 35 14 6 0 0 44 21 2809
2018 Materiel management 20 32 32 12 4 0 0 52 16 1480
2018 Information management 18 35 32 11 3 0 0 54 14 3490
2018 Information technology 16 34 34 12 4 0 0 50 16 10402
2018 Internal audit 17 34 34 12 3 0 0 51 14 1140
2018 Evaluation 14 35 35 12 4 0 0 49 16 1445
2018 Data sciences 18 36 32 11 3 0 0 54 14 2411
2018 Policy 9 31 38 16 5 0 0 41 21 8217
2018 Project management 11 31 38 15 5 0 0 42 20 6966
2018 Other services to the public 15 31 35 14 5 0 0 46 19 8276
2018 None of the above 15 30 35 14 6 0 0 45 20 14874
2017 Client contact centre 13 29 37 13 7 0 0 43 20 10117
2017 Health care practitioners 9 30 36 16 9 1 0 39 25 2144
2017 Federal regulators 8 30 40 15 7 0 0 38 22 4032
2017 Compliance, inspection and enforcement 9 28 40 15 7 0 0 38 22 16402
2017 Communications or public affairs 9 31 40 15 6 0 0 40 21 4254
2017 Access to information and privacy 17 29 35 13 6 0 1 46 18 1277
2017 Security 9 22 38 18 12 0 0 32 30 4926
2017 Science and technology 10 33 38 13 5 0 0 44 18 11123
2017 Library services 15 33 33 11 6 0 1 49 17 513
2017 Legal services 7 23 41 20 8 0 0 30 29 3458
2017 Administration and operations 14 30 37 13 6 0 0 44 19 25918
2017 Human resources 11 28 40 15 6 0 0 39 22 8329
2017 Financial management 13 32 37 12 5 0 0 45 17 6791
2017 Procurement 13 30 38 13 5 0 0 44 18 2795
2017 Real property 11 30 37 15 7 0 0 41 22 2945
2017 Materiel management 19 33 31 11 5 0 0 52 16 1528
2017 Information management 16 34 34 11 4 0 1 50 15 3684
2017 Information technology 12 33 36 13 5 0 0 46 18 11581
2017 Internal audit 12 34 39 10 4 0 0 47 14 976
2017 Evaluation 11 34 37 12 5 0 0 46 17 1332
2017 Data sciences 14 36 35 11 3 0 0 50 14 2216
2017 Policy 8 31 40 16 6 0 0 39 22 8127
2017 Project management 9 30 40 15 6 0 0 39 21 7154
2017 Other services to the public 14 30 35 14 6 0 0 44 20 8281
2017 None of the above 13 29 37 13 7 0 1 42 21 21034

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 20 37 20 9 0 0 29 33 13262
2020 Health care practitioners 18 23 36 16 6 0 0 23 41 2307
2020 Federal regulators 12 21 40 20 8 0 0 27 33 4057
2020 Compliance, inspection and enforcement 10 20 41 22 8 0 0 30 30 17815
2020 Communications or public affairs 10 22 39 20 9 0 0 29 32 4961
2020 Access to information and privacy 11 17 39 20 12 0 0 33 28 1647
2020 Security 17 25 35 16 7 0 0 23 42 5213
2020 Science and technology 8 20 39 24 9 0 0 33 28 10607
2020 Library services 8 17 38 24 12 0 1 37 25 500
2020 Legal services 13 26 39 17 6 0 0 22 39 3630
2020 Administration and operations 11 19 38 22 10 0 0 33 29 28107
2020 Human resources 11 21 38 21 9 0 0 30 32 10373
2020 Financial management 9 18 39 24 10 0 0 34 27 7451
2020 Procurement 11 20 38 22 9 0 0 31 31 3453
2020 Real property 9 19 39 23 9 0 0 33 29 3594
2020 Materiel management 9 18 32 27 14 0 0 41 26 1649
2020 Information management 9 16 36 26 12 0 0 38 25 3734
2020 Information technology 9 18 37 24 11 0 0 35 28 12436
2020 Internal audit 7 17 41 25 10 0 0 35 24 1121
2020 Evaluation 9 19 37 25 9 0 0 34 28 1580
2020 Data sciences 9 20 37 25 10 0 0 35 28 2845
2020 Policy 13 23 38 19 6 0 0 25 36 10747
2020 Project management 11 21 39 21 8 0 0 28 32 8796
2020 Other services to the public 12 20 38 20 9 0 0 30 32 9660
2020 None of the above 12 20 36 21 10 0 0 31 33 16457
2019 Client contact centre 12 20 37 20 10 0 0 30 33 10943
2019 Health care practitioners 13 22 39 18 7 0 0 25 36 2121
2019 Federal regulators 11 19 40 21 9 0 0 30 30 4077
2019 Compliance, inspection and enforcement 11 19 40 22 8 0 0 30 29 16585
2019 Communications or public affairs 8 18 39 25 10 0 0 35 26 4947
2019 Access to information and privacy 9 17 35 26 13 0 1 39 25 1571
2019 Security 16 22 36 17 8 0 0 25 39 5213
2019 Science and technology 6 16 39 26 12 0 0 38 23 10897
2019 Library services 9 16 37 28 10 0 0 38 25 499
2019 Legal services 12 24 39 18 7 0 0 25 36 3201
2019 Administration and operations 10 18 38 23 12 0 0 35 27 26061
2019 Human resources 9 19 38 23 11 0 0 34 28 9777
2019 Financial management 7 17 39 26 12 0 0 37 24 7083
2019 Procurement 8 18 39 24 11 0 0 35 26 3118
2019 Real property 9 18 36 24 12 0 0 37 27 3358
2019 Materiel management 9 16 31 28 16 0 0 44 25 1699
2019 Information management 8 15 38 25 13 0 0 38 24 3807
2019 Information technology 8 17 36 26 13 0 0 39 25 11882
2019 Internal audit 7 16 37 27 13 0 0 41 23 1193
2019 Evaluation 7 16 41 25 11 0 0 36 23 1580
2019 Data sciences 8 15 35 27 14 0 0 42 23 2803
2019 Policy 9 19 41 23 8 0 0 31 28 9566
2019 Project management 10 19 39 23 9 0 0 32 29 7928
2019 Other services to the public 11 20 36 22 11 0 0 33 31 9195
2019 None of the above 11 19 36 22 12 0 0 34 30 16788
2018 Client contact centre 12 21 37 20 10 0 0 30 33 9950
2018 Health care practitioners 14 24 38 18 6 0 0 25 37 1974
2018 Federal regulators 10 20 42 20 8 0 0 28 31 3988
2018 Compliance, inspection and enforcement 11 20 41 20 8 0 0 28 31 16117
2018 Communications or public affairs 9 20 40 22 9 0 0 31 29 4463
2018 Access to information and privacy 10 17 36 24 13 0 0 37 27 1300
2018 Security 17 25 35 15 7 0 0 22 42 4438
2018 Science and technology 7 18 40 25 11 0 0 36 24 9722
2018 Library services 7 16 43 27 8 0 0 35 23 430
2018 Legal services 12 25 38 18 7 0 0 24 37 3153
2018 Administration and operations 10 19 38 22 11 0 0 33 29 23256
2018 Human resources 10 20 38 21 10 0 0 31 31 8383
2018 Financial management 8 18 39 23 10 0 0 34 27 6444
2018 Procurement 9 16 40 25 10 0 0 35 25 2702
2018 Real property 10 19 37 23 11 0 0 34 29 2766
2018 Materiel management 8 16 34 26 16 0 1 42 24 1461
2018 Information management 8 17 37 25 13 0 0 38 25 3434
2018 Information technology 8 18 38 25 11 0 0 36 26 10297
2018 Internal audit 6 17 39 27 10 0 0 38 23 1136
2018 Evaluation 7 19 39 25 10 0 0 35 26 1427
2018 Data sciences 7 16 36 28 14 0 0 42 22 2391
2018 Policy 10 22 40 21 7 0 0 29 32 8134
2018 Project management 10 21 39 22 8 0 0 30 31 6899
2018 Other services to the public 12 19 37 21 11 0 0 31 31 8180
2018 None of the above 11 20 37 20 11 0 1 31 31 14715
2017 Client contact centre 10 21 38 20 10 0 1 30 32 10075
2017 Health care practitioners 12 25 39 18 5 0 0 24 37 2138
2017 Federal regulators 9 20 42 21 7 0 0 28 30 4023
2017 Compliance, inspection and enforcement 10 20 42 20 8 0 0 28 30 16345
2017 Communications or public affairs 8 20 41 22 9 0 0 31 28 4242
2017 Access to information and privacy 9 18 36 23 13 0 1 36 27 1278
2017 Security 13 25 38 15 8 0 0 23 39 4913
2017 Science and technology 6 17 40 26 11 0 0 37 22 11096
2017 Library services 6 18 37 26 12 0 1 38 24 512
2017 Legal services 9 24 43 18 6 0 0 25 33 3437
2017 Administration and operations 9 19 39 22 10 0 0 33 28 25836
2017 Human resources 9 22 39 20 9 0 1 30 31 8311
2017 Financial management 8 18 39 24 11 0 0 34 26 6765
2017 Procurement 7 21 38 23 10 0 0 34 28 2782
2017 Real property 8 20 38 22 11 0 1 33 28 2944
2017 Materiel management 7 17 36 24 16 0 1 40 24 1517
2017 Information management 6 17 38 25 13 0 1 39 23 3673
2017 Information technology 7 18 39 24 11 0 0 36 25 11549
2017 Internal audit 6 16 40 26 12 0 0 38 22 973
2017 Evaluation 6 18 38 26 12 0 0 38 23 1330
2017 Data sciences 6 15 36 29 13 0 1 42 21 2211
2017 Policy 9 21 41 21 8 0 0 29 30 8117
2017 Project management 9 20 42 21 8 0 0 30 29 7135
2017 Other services to the public 10 19 39 21 10 0 1 31 29 8243
2017 None of the above 9 20 38 21 12 0 1 33 29 20924

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 38 11 5 2 2 0 82 7 13290
2020 Health care practitioners 31 38 16 9 5 1 0 70 14 2314
2020 Federal regulators 44 41 9 4 2 1 0 85 6 4062
2020 Compliance, inspection and enforcement 39 42 11 5 3 1 0 81 8 17866
2020 Communications or public affairs 42 40 9 5 2 2 0 84 7 4965
2020 Access to information and privacy 48 35 9 4 2 2 0 85 5 1650
2020 Security 24 36 16 13 10 1 0 61 23 5228
2020 Science and technology 38 43 11 4 2 1 0 82 6 10620
2020 Library services 38 43 10 7 1 1 0 82 8 502
2020 Legal services 39 41 12 5 2 1 0 81 7 3638
2020 Administration and operations 45 38 10 4 2 1 0 83 6 28173
2020 Human resources 49 37 8 3 1 1 0 87 4 10397
2020 Financial management 48 37 9 3 1 1 0 86 5 7460
2020 Procurement 47 37 10 3 2 1 0 85 5 3452
2020 Real property 40 38 13 5 3 1 0 79 8 3598
2020 Materiel management 35 39 15 6 3 1 0 75 10 1656
2020 Information management 45 36 11 5 2 2 0 82 6 3743
2020 Information technology 43 38 11 4 1 2 0 84 5 12446
2020 Internal audit 48 40 7 3 1 1 0 89 4 1123
2020 Evaluation 41 42 10 4 1 1 0 84 6 1582
2020 Data sciences 40 40 11 5 2 2 0 82 7 2847
2020 Policy 36 43 11 6 2 1 0 80 9 10763
2020 Project management 42 41 10 5 2 1 0 83 7 8827
2020 Other services to the public 39 37 12 6 3 2 0 78 10 9703
2020 None of the above 35 37 15 7 4 2 0 74 11 16518
2019 Client contact centre 32 39 15 8 4 2 0 72 12 10994
2019 Health care practitioners 29 39 16 11 5 1 0 69 16 2138
2019 Federal regulators 34 40 13 7 4 2 0 76 11 4098
2019 Compliance, inspection and enforcement 30 42 14 8 4 1 0 73 12 16693
2019 Communications or public affairs 35 41 13 7 3 2 0 78 10 4966
2019 Access to information and privacy 37 35 14 8 3 3 0 74 11 1587
2019 Security 20 37 18 13 11 2 0 58 24 5234
2019 Science and technology 28 43 15 7 3 3 0 74 10 10946
2019 Library services 31 42 14 7 3 3 1 76 10 501
2019 Legal services 31 42 13 8 4 2 0 74 12 3215
2019 Administration and operations 35 39 14 7 3 2 0 75 11 26197
2019 Human resources 39 40 12 5 2 2 0 81 7 9818
2019 Financial management 36 40 13 5 2 2 0 79 8 7113
2019 Procurement 37 38 15 6 2 2 0 76 8 3126
2019 Real property 30 41 17 7 4 2 0 72 11 3379
2019 Materiel management 31 37 18 7 4 2 0 70 11 1720
2019 Information management 34 38 15 7 3 3 0 74 10 3835
2019 Information technology 34 39 16 5 2 4 0 76 8 11925
2019 Internal audit 36 40 13 6 2 2 0 78 8 1194
2019 Evaluation 31 42 14 7 3 3 0 76 10 1592
2019 Data sciences 31 40 15 8 3 3 0 74 11 2807
2019 Policy 30 42 14 8 3 2 0 74 12 9599
2019 Project management 31 42 14 8 4 2 0 74 11 7951
2019 Other services to the public 30 38 16 9 5 2 0 69 14 9236
2019 None of the above 28 38 17 8 5 3 0 68 14 16893
2018 Client contact centre 29 41 15 8 4 2 0 72 12 10036
2018 Health care practitioners 24 39 18 11 6 1 0 64 18 1982
2018 Federal regulators 32 42 14 7 4 1 0 74 11 4036
2018 Compliance, inspection and enforcement 27 43 15 8 5 1 0 71 13 16224
2018 Communications or public affairs 33 42 12 8 3 3 0 77 10 4496
2018 Access to information and privacy 37 36 15 7 3 3 0 75 10 1313
2018 Security 18 37 19 13 12 1 0 55 26 4474
2018 Science and technology 26 42 17 9 4 3 0 70 13 9797
2018 Library services 27 42 16 7 5 4 0 72 12 434
2018 Legal services 30 41 14 8 4 2 0 72 13 3199
2018 Administration and operations 33 40 14 7 3 2 0 75 11 23448
2018 Human resources 38 41 11 6 2 2 0 80 8 8431
2018 Financial management 34 41 14 5 3 2 0 77 8 6501
2018 Procurement 33 42 16 5 3 2 0 76 8 2724
2018 Real property 28 39 19 8 5 2 0 68 13 2798
2018 Materiel management 26 39 20 8 4 2 0 67 13 1468
2018 Information management 33 39 15 6 3 3 0 75 9 3482
2018 Information technology 30 39 18 6 3 4 0 73 9 10372
2018 Internal audit 34 40 15 7 2 2 0 76 9 1135
2018 Evaluation 29 42 17 8 2 3 0 73 9 1443
2018 Data sciences 29 44 13 7 3 3 0 76 10 2401
2018 Policy 29 43 14 8 4 2 0 74 12 8202
2018 Project management 29 42 16 8 3 2 0 73 11 6947
2018 Other services to the public 26 38 16 11 6 2 0 66 17 8257
2018 None of the above 25 38 18 9 6 3 0 65 16 14846
2017 Client contact centre 24 40 18 9 5 4 0 67 15 10104
2017 Health care practitioners 24 39 16 11 8 2 0 65 19 2137
2017 Federal regulators 28 41 14 8 6 3 0 71 14 4026
2017 Compliance, inspection and enforcement 23 42 17 9 7 3 0 67 16 16358
2017 Communications or public affairs 27 43 14 8 4 4 0 73 13 4247
2017 Access to information and privacy 31 37 15 6 4 6 0 73 11 1279
2017 Security 15 37 17 14 14 2 0 54 29 4916
2017 Science and technology 20 42 18 10 5 5 0 65 16 11119
2017 Library services 26 43 14 8 4 5 0 73 13 512
2017 Legal services 27 41 14 8 6 3 0 70 15 3448
2017 Administration and operations 28 40 15 8 5 3 0 71 14 25882
2017 Human resources 33 42 12 7 3 3 0 78 10 8322
2017 Financial management 30 41 15 6 3 4 0 74 10 6785
2017 Procurement 28 39 18 7 4 4 0 70 12 2791
2017 Real property 23 39 18 9 6 4 0 65 16 2945
2017 Materiel management 26 38 19 7 6 4 1 67 14 1522
2017 Information management 28 40 16 7 4 5 0 72 12 3682
2017 Information technology 24 39 18 8 5 6 0 67 13 11564
2017 Internal audit 29 42 14 7 3 4 0 74 11 972
2017 Evaluation 26 45 13 8 3 4 0 74 12 1330
2017 Data sciences 22 44 17 8 4 5 0 70 13 2215
2017 Policy 24 44 13 10 5 4 0 71 15 8121
2017 Project management 24 42 15 9 5 4 0 69 15 7148
2017 Other services to the public 22 38 17 11 8 4 0 62 20 8266
2017 None of the above 22 37 18 10 7 5 1 63 18 20993

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 31 14 8 4 5 0 72 13 13260
2020 Health care practitioners 25 30 15 16 11 3 0 57 27 2311
2020 Federal regulators 35 36 13 9 5 2 0 73 14 4055
2020 Compliance, inspection and enforcement 32 34 15 10 7 3 0 68 17 17837
2020 Communications or public affairs 35 34 13 10 5 3 0 71 16 4962
2020 Access to information and privacy 44 31 11 6 4 3 0 78 10 1649
2020 Security 21 25 15 17 20 2 0 47 38 5218
2020 Science and technology 32 36 16 9 4 3 0 71 13 10588
2020 Library services 34 32 15 11 4 3 0 68 16 502
2020 Legal services 33 33 15 11 6 3 0 68 17 3629
2020 Administration and operations 40 32 13 8 4 2 0 74 13 28098
2020 Human resources 42 33 12 8 3 2 0 77 11 10390
2020 Financial management 42 34 12 7 3 2 0 78 10 7440
2020 Procurement 42 33 12 7 3 2 0 77 10 3448
2020 Real property 35 34 15 9 5 2 0 71 14 3591
2020 Materiel management 35 31 16 9 6 3 0 68 16 1654
2020 Information management 41 31 13 8 4 3 0 75 12 3734
2020 Information technology 39 34 13 7 3 4 0 75 11 12432
2020 Internal audit 43 35 11 6 2 3 0 80 9 1122
2020 Evaluation 35 36 13 10 3 3 0 73 13 1580
2020 Data sciences 35 34 14 10 4 3 0 71 14 2846
2020 Policy 30 35 14 13 6 2 0 66 19 10736
2020 Project management 37 34 14 9 4 2 0 73 13 8808
2020 Other services to the public 34 30 14 10 7 4 0 67 18 9679
2020 None of the above 31 30 15 12 8 4 0 63 21 16474

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 28 12 9 7 2 1 71 17 13266
2020 Health care practitioners 33 28 11 13 14 1 0 62 27 2317
2020 Federal regulators 39 29 11 11 8 1 0 70 19 4063
2020 Compliance, inspection and enforcement 33 29 13 12 11 1 0 63 24 17845
2020 Communications or public affairs 44 29 10 10 6 1 0 74 16 4959
2020 Access to information and privacy 45 28 10 8 6 2 1 75 14 1649
2020 Security 27 25 13 14 19 1 0 53 34 5218
2020 Science and technology 35 31 12 13 7 1 0 67 20 10615
2020 Library services 37 29 10 14 9 2 1 67 23 502
2020 Legal services 35 28 10 15 10 2 0 64 26 3643
2020 Administration and operations 43 27 11 10 7 1 0 71 18 28147
2020 Human resources 47 29 9 8 5 1 1 77 14 10383
2020 Financial management 43 29 11 10 6 1 1 73 16 7449
2020 Procurement 43 27 12 10 6 1 0 72 16 3453
2020 Real property 39 28 13 10 9 1 0 68 19 3593
2020 Materiel management 36 29 13 13 8 1 0 66 21 1660
2020 Information management 43 29 10 10 6 1 1 73 16 3735
2020 Information technology 43 29 12 9 6 2 1 73 15 12434
2020 Internal audit 41 31 12 9 5 2 0 73 14 1124
2020 Evaluation 37 31 13 11 7 1 0 69 18 1582
2020 Data sciences 40 30 11 11 7 1 0 71 17 2843
2020 Policy 39 30 10 12 7 1 0 70 20 10741
2020 Project management 42 29 11 10 7 1 0 72 17 8820
2020 Other services to the public 38 27 12 12 9 2 1 66 22 9688
2020 None of the above 35 27 12 12 11 1 1 64 24 16481

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 27 13 4 3 4 1 79 7 13225
2020 Health care practitioners 40 27 15 6 7 3 0 70 14 2306
2020 Federal regulators 50 28 12 4 3 3 1 80 8 4040
2020 Compliance, inspection and enforcement 43 29 14 5 4 3 1 75 10 17788
2020 Communications or public affairs 56 26 10 3 2 2 0 84 6 4950
2020 Access to information and privacy 55 24 11 3 2 3 1 83 6 1644
2020 Security 33 26 17 8 11 4 1 61 21 5205
2020 Science and technology 46 30 13 4 3 3 1 79 7 10585
2020 Library services 48 29 13 5 3 2 0 79 8 500
2020 Legal services 45 29 14 5 4 3 1 76 9 3624
2020 Administration and operations 52 26 12 4 3 3 1 81 7 28073
2020 Human resources 56 26 9 4 2 2 1 85 6 10347
2020 Financial management 52 27 10 4 2 3 1 83 7 7432
2020 Procurement 52 27 11 3 3 3 1 82 6 3448
2020 Real property 46 29 13 5 4 3 1 78 9 3589
2020 Materiel management 44 28 15 6 4 3 1 75 10 1652
2020 Information management 53 26 11 4 3 3 1 82 7 3720
2020 Information technology 52 27 11 3 2 4 1 82 6 12429
2020 Internal audit 52 29 11 2 2 2 1 84 5 1123
2020 Evaluation 50 30 11 3 2 3 1 83 6 1579
2020 Data sciences 51 29 11 3 2 3 1 83 6 2832
2020 Policy 50 29 11 4 3 2 0 81 7 10716
2020 Project management 52 27 11 4 2 2 1 82 7 8793
2020 Other services to the public 46 27 14 5 4 4 1 76 9 9676
2020 None of the above 43 26 15 5 5 4 1 74 11 16433

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 33 15 8 5 2 1 71 13 13289
2020 Health care practitioners 23 30 16 16 13 1 0 55 29 2323
2020 Federal regulators 33 34 15 10 6 1 0 68 16 4066
2020 Compliance, inspection and enforcement 30 34 17 11 8 2 0 65 18 17888
2020 Communications or public affairs 35 34 14 10 5 1 0 70 15 4969
2020 Access to information and privacy 42 31 14 7 4 1 1 75 11 1654
2020 Security 18 21 14 16 29 1 0 40 46 5224
2020 Science and technology 31 37 16 10 5 1 0 69 15 10632
2020 Library services 33 33 16 11 5 1 0 67 17 504
2020 Legal services 30 34 16 12 7 2 0 65 19 3638
2020 Administration and operations 38 32 14 9 5 1 0 71 14 28170
2020 Human resources 42 33 13 7 3 1 0 76 10 10401
2020 Financial management 40 35 13 7 4 1 0 76 11 7471
2020 Procurement 41 32 14 7 4 2 0 74 11 3454
2020 Real property 33 34 16 9 6 1 0 68 15 3600
2020 Materiel management 32 34 16 11 6 1 0 66 17 1657
2020 Information management 39 32 14 8 5 2 0 73 13 3745
2020 Information technology 38 35 15 7 4 2 0 74 11 12468
2020 Internal audit 38 37 13 7 2 1 0 77 10 1127
2020 Evaluation 36 35 14 9 4 2 0 72 14 1585
2020 Data sciences 36 35 14 8 4 2 0 73 12 2849
2020 Policy 33 35 15 11 6 1 0 68 17 10777
2020 Project management 35 35 15 9 5 1 0 71 14 8833
2020 Other services to the public 33 31 17 10 7 2 0 65 18 9712
2020 None of the above 30 30 17 11 8 2 0 62 20 16509
2019 Client contact centre 25 34 18 13 8 1 0 60 22 11025
2019 Health care practitioners 19 31 16 19 15 1 0 50 33 2140
2019 Federal regulators 24 35 18 13 9 1 0 60 22 4110
2019 Compliance, inspection and enforcement 21 35 18 14 11 1 0 57 25 16716
2019 Communications or public affairs 27 37 16 12 6 2 0 65 18 4972
2019 Access to information and privacy 31 34 16 11 6 2 0 66 18 1590
2019 Security 13 21 15 19 30 1 0 35 50 5241
2019 Science and technology 24 38 18 12 6 2 0 63 19 10965
2019 Library services 26 35 18 12 7 1 0 63 19 502
2019 Legal services 21 33 17 16 12 1 0 54 28 3221
2019 Administration and operations 27 35 17 12 7 1 0 64 19 26241
2019 Human resources 31 38 14 10 5 2 0 70 15 9835
2019 Financial management 29 39 17 9 5 2 0 69 14 7127
2019 Procurement 31 35 17 10 6 1 0 67 15 3133
2019 Real property 23 37 18 12 8 1 0 61 20 3383
2019 Materiel management 25 35 18 12 8 2 0 61 20 1718
2019 Information management 28 35 18 11 6 2 0 64 17 3844
2019 Information technology 29 36 17 10 5 2 0 67 15 11941
2019 Internal audit 30 36 17 11 4 2 0 67 15 1196
2019 Evaluation 26 36 16 12 7 2 0 63 20 1592
2019 Data sciences 30 37 15 11 5 2 0 68 16 2814
2019 Policy 24 36 17 14 7 1 0 62 21 9612
2019 Project management 23 37 18 13 8 1 0 61 21 7974
2019 Other services to the public 24 33 18 13 10 1 0 59 23 9256
2019 None of the above 23 32 19 13 11 2 0 56 25 16937
2018 Client contact centre 23 37 18 12 8 1 0 61 21 10038
2018 Health care practitioners 17 32 18 17 15 0 0 50 33 1990
2018 Federal regulators 22 37 17 13 9 1 0 60 23 4039
2018 Compliance, inspection and enforcement 19 34 18 15 12 1 0 54 28 16256
2018 Communications or public affairs 24 37 17 13 7 2 0 62 20 4506
2018 Access to information and privacy 32 34 16 10 6 2 0 68 16 1314
2018 Security 12 21 15 19 33 1 0 34 52 4477
2018 Science and technology 21 37 20 13 7 2 0 59 21 9800
2018 Library services 24 39 14 12 8 2 0 65 21 438
2018 Legal services 19 34 16 17 11 2 0 54 29 3203
2018 Administration and operations 26 36 16 12 8 1 0 63 20 23489
2018 Human resources 29 39 15 11 5 2 0 69 16 8444
2018 Financial management 26 40 17 10 6 2 0 67 16 6509
2018 Procurement 27 38 18 10 6 1 0 66 16 2736
2018 Real property 21 35 20 13 9 1 0 57 23 2803
2018 Materiel management 22 36 21 11 9 1 0 58 21 1476
2018 Information management 27 37 17 11 6 2 0 65 18 3483
2018 Information technology 26 37 19 11 5 3 0 64 16 10388
2018 Internal audit 26 41 16 10 5 3 0 69 15 1138
2018 Evaluation 24 37 16 14 7 2 0 61 22 1442
2018 Data sciences 27 38 15 11 6 2 0 68 17 2409
2018 Policy 22 37 17 15 8 2 0 60 23 8214
2018 Project management 23 36 19 13 7 2 0 60 21 6949
2018 Other services to the public 22 33 18 15 11 2 0 56 26 8261
2018 None of the above 20 32 19 15 12 2 0 54 27 14875
2017 Client contact centre 16 39 19 15 9 2 0 56 25 10104
2017 Health care practitioners 15 34 15 18 17 0 0 49 36 2144
2017 Federal regulators 17 38 17 16 11 2 0 56 27 4023
2017 Compliance, inspection and enforcement 14 35 18 16 14 2 0 51 31 16379
2017 Communications or public affairs 18 40 16 15 8 2 0 60 24 4245
2017 Access to information and privacy 24 36 18 11 7 3 0 63 18 1279
2017 Security 9 22 15 19 34 1 0 32 53 4920
2017 Science and technology 18 40 18 13 8 2 0 60 22 11112
2017 Library services 24 41 15 10 8 2 0 66 19 513
2017 Legal services 17 36 16 17 12 2 0 55 29 3454
2017 Administration and operations 20 39 16 13 9 2 0 60 23 25888
2017 Human resources 22 43 15 12 6 2 0 66 19 8328
2017 Financial management 22 42 16 11 7 2 0 65 18 6780
2017 Procurement 21 40 19 11 6 2 0 62 18 2791
2017 Real property 17 38 19 14 10 2 0 56 24 2946
2017 Materiel management 20 40 20 10 9 2 0 61 19 1523
2017 Information management 22 40 18 12 6 2 0 64 18 3687
2017 Information technology 20 39 19 11 7 3 0 61 19 11573
2017 Internal audit 22 44 16 12 5 2 0 67 17 975
2017 Evaluation 21 40 15 13 9 2 0 62 23 1333
2017 Data sciences 23 41 16 12 6 3 0 65 18 2213
2017 Policy 18 40 15 16 9 2 0 59 26 8111
2017 Project management 18 40 18 14 9 2 0 59 23 7146
2017 Other services to the public 18 34 18 16 12 2 0 53 28 8273
2017 None of the above 17 34 19 15 12 3 0 53 28 20996

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 38 10 7 2 1 0 80 9 13322
2020 Health care practitioners 30 38 11 15 5 0 0 68 21 2324
2020 Federal regulators 37 41 10 8 2 0 0 79 11 4072
2020 Compliance, inspection and enforcement 33 41 11 11 4 0 0 74 16 17902
2020 Communications or public affairs 45 39 8 6 1 1 0 85 7 4967
2020 Access to information and privacy 48 37 9 5 1 1 0 85 6 1651
2020 Security 21 32 14 18 14 0 0 53 33 5234
2020 Science and technology 33 44 11 9 2 0 0 78 11 10646
2020 Library services 39 42 7 10 2 0 0 82 12 501
2020 Legal services 36 44 10 8 2 0 0 80 10 3648
2020 Administration and operations 42 39 9 7 2 0 0 82 9 28224
2020 Human resources 46 40 7 5 1 0 0 86 6 10408
2020 Financial management 45 40 8 5 1 0 0 85 6 7475
2020 Procurement 44 39 9 5 1 0 0 84 7 3462
2020 Real property 37 39 12 9 2 0 0 76 11 3605
2020 Materiel management 38 37 11 10 4 0 0 75 13 1660
2020 Information management 46 37 8 6 2 0 0 84 8 3746
2020 Information technology 44 39 9 5 2 1 0 84 7 12486
2020 Internal audit 42 42 8 6 1 0 0 85 7 1127
2020 Evaluation 40 39 10 9 1 1 0 80 10 1587
2020 Data sciences 42 40 9 7 1 1 0 82 8 2849
2020 Policy 37 43 9 8 2 1 0 80 11 10778
2020 Project management 41 42 9 6 1 0 0 83 8 8848
2020 Other services to the public 37 38 10 10 4 1 0 75 14 9723
2020 None of the above 35 37 12 10 4 1 0 73 15 16535

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 35 12 8 3 1 0 77 12 13237
2020 Health care practitioners 30 35 14 14 6 1 0 66 20 2307
2020 Federal regulators 38 38 12 9 3 1 0 77 12 4056
2020 Compliance, inspection and enforcement 33 38 12 11 5 0 0 72 16 17821
2020 Communications or public affairs 44 37 10 7 2 1 0 82 8 4953
2020 Access to information and privacy 48 34 9 6 2 1 0 83 8 1644
2020 Security 21 30 15 17 16 0 0 52 33 5211
2020 Science and technology 34 40 13 10 3 1 0 75 13 10597
2020 Library services 39 38 9 10 3 1 0 78 13 502
2020 Legal services 38 42 10 8 3 0 0 80 10 3641
2020 Administration and operations 42 36 11 8 3 1 0 79 10 28115
2020 Human resources 46 36 9 6 2 1 0 83 8 10358
2020 Financial management 44 38 10 6 2 1 0 82 8 7440
2020 Procurement 44 37 11 6 2 1 0 81 8 3442
2020 Real property 37 37 14 9 3 0 0 74 12 3590
2020 Materiel management 39 35 12 10 4 0 0 74 14 1654
2020 Information management 46 35 10 6 2 1 0 81 8 3729
2020 Information technology 44 36 11 6 2 1 0 81 8 12439
2020 Internal audit 41 40 11 6 2 1 0 81 8 1122
2020 Evaluation 39 38 11 9 2 1 0 77 11 1580
2020 Data sciences 42 37 11 7 2 1 0 80 9 2847
2020 Policy 36 39 12 10 3 1 0 75 13 10742
2020 Project management 41 38 11 7 2 1 0 80 9 8809
2020 Other services to the public 36 35 12 10 5 1 0 72 16 9690
2020 None of the above 34 35 14 10 6 1 0 70 16 16464

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 36 14 5 1 1 1 79 6 13217
2020 Health care practitioners 36 40 14 7 2 0 0 76 10 2312
2020 Federal regulators 35 38 16 7 2 1 1 75 9 4041
2020 Compliance, inspection and enforcement 33 41 16 7 3 1 0 75 10 17753
2020 Communications or public affairs 37 37 16 6 2 1 1 76 8 4937
2020 Access to information and privacy 43 33 15 5 1 1 2 79 6 1645
2020 Security 22 35 19 13 10 1 1 57 23 5201
2020 Science and technology 30 40 18 8 2 1 1 71 11 10578
2020 Library services 34 38 18 7 1 1 1 73 9 497
2020 Legal services 33 40 16 7 2 1 1 74 9 3620
2020 Administration and operations 38 37 15 5 2 1 1 77 7 28027
2020 Human resources 42 36 14 4 1 1 1 80 6 10324
2020 Financial management 39 37 16 4 1 1 1 78 6 7416
2020 Procurement 38 37 17 5 1 1 1 77 6 3430
2020 Real property 35 37 18 6 3 0 1 73 9 3573
2020 Materiel management 35 36 18 7 3 0 1 72 10 1653
2020 Information management 38 34 18 5 2 1 1 75 7 3711
2020 Information technology 38 34 18 5 2 1 1 74 7 12399
2020 Internal audit 39 39 14 4 1 1 1 80 6 1119
2020 Evaluation 33 38 18 8 1 1 2 73 9 1575
2020 Data sciences 34 35 18 8 2 2 1 71 10 2827
2020 Policy 32 38 18 7 2 1 1 72 10 10691
2020 Project management 36 38 17 6 1 1 1 75 7 8777
2020 Other services to the public 35 36 17 7 3 1 1 72 11 9653
2020 None of the above 31 35 19 8 4 1 1 68 13 16409

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 33 12 4 1 2 2 82 5 13234
2020 Health care practitioners 37 36 13 8 4 1 1 74 12 2312
2020 Federal regulators 45 35 12 4 2 1 1 82 6 4055
2020 Compliance, inspection and enforcement 40 38 13 5 3 1 1 79 8 17833
2020 Communications or public affairs 52 32 9 2 1 2 1 87 3 4954
2020 Access to information and privacy 53 30 11 2 1 2 2 85 4 1648
2020 Security 26 31 19 12 10 1 1 58 23 5216
2020 Science and technology 42 37 11 5 2 1 1 81 7 10617
2020 Library services 48 30 11 6 2 1 2 80 9 500
2020 Legal services 44 36 11 4 1 1 2 83 5 3633
2020 Administration and operations 48 33 11 4 2 1 1 83 6 28105
2020 Human resources 53 32 9 3 1 1 1 87 4 10372
2020 Financial management 49 34 10 3 1 1 1 86 4 7451
2020 Procurement 48 34 11 3 2 1 1 83 5 3454
2020 Real property 43 34 14 4 3 1 1 79 7 3591
2020 Materiel management 44 32 13 6 4 1 0 77 10 1653
2020 Information management 49 32 11 3 2 1 1 83 5 3737
2020 Information technology 48 33 12 3 1 2 1 83 5 12444
2020 Internal audit 49 37 8 3 1 1 1 88 4 1126
2020 Evaluation 46 36 11 3 1 1 1 84 5 1584
2020 Data sciences 49 31 11 3 1 2 2 84 5 2843
2020 Policy 47 35 11 3 1 2 1 84 5 10759
2020 Project management 48 34 11 3 1 1 1 84 4 8818
2020 Other services to the public 42 33 13 6 3 2 1 78 9 9679
2020 None of the above 40 33 15 6 4 2 2 75 10 16460

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 18 4 1 0 6 3 94 1 13276
2020 Health care practitioners 54 19 8 2 2 11 5 87 4 2314
2020 Federal regulators 63 18 5 1 1 9 4 92 2 4059
2020 Compliance, inspection and enforcement 59 19 7 1 1 10 4 90 2 17853
2020 Communications or public affairs 77 15 3 1 0 2 1 95 1 4955
2020 Access to information and privacy 73 15 5 1 0 5 2 94 1 1652
2020 Security 51 18 10 2 3 10 5 82 5 5213
2020 Science and technology 60 19 6 1 1 10 4 91 2 10623
2020 Library services 73 16 3 1 1 4 2 95 1 501
2020 Legal services 66 17 5 1 1 9 3 93 2 3637
2020 Administration and operations 67 17 5 1 1 6 3 93 2 28145
2020 Human resources 75 17 3 1 0 2 1 96 1 10372
2020 Financial management 70 19 4 1 1 4 2 94 1 7456
2020 Procurement 69 19 5 1 1 4 2 93 1 3460
2020 Real property 60 17 8 1 1 8 5 89 2 3595
2020 Materiel management 58 19 9 1 1 8 4 87 3 1652
2020 Information management 70 16 5 1 1 6 2 93 2 3735
2020 Information technology 71 17 5 1 1 4 2 94 1 12468
2020 Internal audit 70 20 3 0 0 5 1 96 1 1125
2020 Evaluation 70 18 4 1 0 6 2 95 1 1575
2020 Data sciences 71 17 4 1 1 6 1 95 1 2849
2020 Policy 71 18 4 1 0 5 1 95 1 10760
2020 Project management 68 18 5 1 1 5 2 93 2 8834
2020 Other services to the public 61 16 7 1 1 9 5 89 2 9689
2020 None of the above 59 18 8 1 1 9 5 89 2 16497

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 33 8 4 2 2 1 87 5 13252
2020 Health care practitioners 39 33 13 8 5 2 0 73 14 2308
2020 Federal regulators 53 33 8 3 1 1 0 88 5 4051
2020 Compliance, inspection and enforcement 50 35 8 4 2 1 0 85 6 17827
2020 Communications or public affairs 54 32 7 4 1 2 0 88 5 4957
2020 Access to information and privacy 57 29 7 3 1 2 1 88 4 1650
2020 Security 29 31 14 12 12 2 0 62 24 5207
2020 Science and technology 47 37 9 4 1 2 0 86 5 10600
2020 Library services 50 37 8 4 1 1 0 88 4 501
2020 Legal services 45 38 9 4 1 2 0 85 6 3636
2020 Administration and operations 55 31 8 4 1 1 0 87 5 28093
2020 Human resources 60 29 6 3 1 1 0 90 4 10366
2020 Financial management 56 31 7 3 1 2 0 89 4 7440
2020 Procurement 55 31 8 4 1 1 0 87 5 3441
2020 Real property 48 31 11 5 2 2 0 81 8 3600
2020 Materiel management 42 32 14 7 4 1 0 75 11 1647
2020 Information management 55 30 8 3 2 2 1 87 5 3728
2020 Information technology 52 33 9 3 1 2 0 87 4 12443
2020 Internal audit 58 31 6 2 1 1 0 91 3 1119
2020 Evaluation 51 34 7 4 1 2 0 88 5 1575
2020 Data sciences 49 34 8 5 1 2 0 86 6 2844
2020 Policy 47 36 8 5 1 2 0 86 6 10734
2020 Project management 53 33 8 3 1 1 0 88 4 8805
2020 Other services to the public 48 31 9 6 3 2 1 81 9 9673
2020 None of the above 44 32 11 6 4 2 0 78 10 16461

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 30 9 6 4 1 0 81 10 13244
2020 Health care practitioners 42 30 9 10 8 1 0 73 18 2303
2020 Federal regulators 51 29 8 7 4 1 0 81 11 4054
2020 Compliance, inspection and enforcement 44 31 10 8 6 1 0 76 14 17828
2020 Communications or public affairs 56 27 7 5 3 1 0 84 8 4950
2020 Access to information and privacy 56 27 7 6 3 1 0 84 9 1643
2020 Security 34 29 12 11 14 1 0 63 25 5212
2020 Science and technology 49 33 8 6 3 1 0 82 10 10583
2020 Library services 50 31 6 6 5 1 1 83 11 500
2020 Legal services 47 30 8 9 4 1 0 78 14 3632
2020 Administration and operations 53 28 8 6 4 1 0 82 10 28097
2020 Human resources 58 27 7 5 3 1 0 86 8 10353
2020 Financial management 52 29 9 6 3 1 0 82 9 7442
2020 Procurement 53 28 8 6 4 1 0 82 10 3448
2020 Real property 49 29 10 7 5 1 0 78 12 3597
2020 Materiel management 45 29 12 7 6 0 0 74 13 1649
2020 Information management 54 28 8 6 3 1 0 83 9 3728
2020 Information technology 54 28 8 5 3 1 0 84 8 12425
2020 Internal audit 54 29 7 6 3 1 0 84 9 1117
2020 Evaluation 50 33 7 7 3 1 0 83 9 1579
2020 Data sciences 54 29 7 6 3 1 0 84 9 2837
2020 Policy 53 30 7 6 3 1 0 84 10 10739
2020 Project management 53 29 8 6 3 1 0 83 9 8802
2020 Other services to the public 47 29 9 7 5 1 0 78 13 9668
2020 None of the above 45 29 10 8 6 1 0 75 15 16463

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 28 9 4 2 1 1 84 7 13257
2020 Health care practitioners 39 30 12 11 7 0 0 69 19 2315
2020 Federal regulators 56 27 8 5 3 1 0 84 8 4057
2020 Compliance, inspection and enforcement 48 30 9 6 6 1 0 78 12 17861
2020 Communications or public affairs 59 26 7 4 1 1 1 88 5 4953
2020 Access to information and privacy 59 26 7 4 3 1 1 86 7 1647
2020 Security 28 26 13 14 18 0 0 54 32 5214
2020 Science and technology 50 32 8 6 3 1 0 83 8 10606
2020 Library services 51 32 6 4 5 1 0 85 10 500
2020 Legal services 51 30 9 6 4 1 0 82 9 3645
2020 Administration and operations 56 28 8 5 3 1 0 84 8 28135
2020 Human resources 63 25 7 3 1 1 0 89 4 10374
2020 Financial management 59 28 7 3 2 1 0 88 5 7460
2020 Procurement 57 28 9 3 2 1 0 85 6 3449
2020 Real property 51 29 10 6 4 1 0 80 10 3593
2020 Materiel management 44 30 11 9 6 1 0 74 15 1652
2020 Information management 56 27 8 4 3 1 0 85 8 3734
2020 Information technology 56 28 8 4 2 1 1 86 6 12455
2020 Internal audit 60 27 7 3 1 1 0 89 4 1121
2020 Evaluation 55 29 8 5 1 1 1 86 6 1582
2020 Data sciences 58 27 7 4 2 2 1 87 6 2848
2020 Policy 56 28 8 4 2 1 1 86 6 10760
2020 Project management 58 29 8 4 1 1 0 87 5 8816
2020 Other services to the public 49 27 10 7 5 1 1 77 13 9688
2020 None of the above 45 29 11 8 6 1 1 75 14 16480

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 49 13 11 3 0 0 73 14 1471
2020 Health care practitioners 24 49 11 11 5 0 0 73 16 347
2020 Federal regulators 22 47 14 14 3 0 1 69 17 1277
2020 Compliance, inspection and enforcement 21 47 13 13 4 1 0 69 18 3122
2020 Communications or public affairs 25 49 12 11 2 0 0 75 13 1358
2020 Access to information and privacy 25 45 10 15 4 1 0 70 20 286
2020 Security 23 43 15 14 4 0 1 67 18 1336
2020 Science and technology 17 48 16 13 3 1 1 67 17 2986
2020 Library services 24 49 9 15 3 0 0 73 18 116
2020 Legal services 20 47 13 14 4 1 0 68 18 522
2020 Administration and operations 25 48 12 11 3 1 0 74 14 6768
2020 Human resources 32 47 10 9 2 0 0 79 11 2751
2020 Financial management 24 47 14 11 2 1 1 72 14 2661
2020 Procurement 25 50 12 9 3 1 0 75 12 977
2020 Real property 27 44 15 10 3 1 0 72 13 1263
2020 Materiel management 27 44 12 12 3 0 2 73 15 441
2020 Information management 24 47 12 11 4 1 1 73 15 789
2020 Information technology 27 47 12 10 2 1 1 75 13 3536
2020 Internal audit 23 49 11 10 3 2 0 74 14 308
2020 Evaluation 19 50 14 12 3 0 1 70 16 268
2020 Data sciences 17 51 13 13 4 2 0 69 17 704
2020 Policy 21 49 13 13 3 1 0 70 17 3306
2020 Project management 25 48 12 11 2 0 1 74 14 2727
2020 Other services to the public 19 46 14 14 7 0 0 65 21 1570
2020 None of the above 20 45 14 15 5 1 1 66 20 3471
2019 Client contact centre 18 46 14 15 4 1 1 66 20 1236
2019 Health care practitioners 33 43 6 12 5 1 1 77 16 344
2019 Federal regulators 21 46 12 13 5 1 2 69 19 1266
2019 Compliance, inspection and enforcement 18 46 14 15 5 1 1 65 20 2836
2019 Communications or public affairs 25 45 14 11 3 2 1 72 14 1270
2019 Access to information and privacy 27 42 15 10 5 1 1 70 14 238
2019 Security 18 47 15 12 8 1 1 65 19 1142
2019 Science and technology 15 44 17 13 4 3 3 63 19 3003
2019 Library services 26 36 15 15 6 2 0 64 21 107
2019 Legal services 15 51 11 15 3 2 1 69 19 444
2019 Administration and operations 22 47 13 12 4 1 1 70 16 5946
2019 Human resources 29 47 10 10 2 1 1 77 12 2460
2019 Financial management 21 45 14 11 3 2 3 70 15 2427
2019 Procurement 20 46 16 11 4 1 3 68 16 819
2019 Real property 21 45 16 12 4 1 2 67 17 1150
2019 Materiel management 21 45 18 10 3 2 1 68 14 439
2019 Information management 22 44 16 11 3 2 1 68 15 763
2019 Information technology 24 42 16 9 3 3 3 69 13 3274
2019 Internal audit 20 43 18 11 4 2 3 66 16 322
2019 Evaluation 18 44 14 12 6 2 4 66 19 244
2019 Data sciences 19 46 14 11 3 3 3 70 15 628
2019 Policy 19 47 13 13 4 2 2 68 18 2864
2019 Project management 21 46 14 11 3 2 2 70 15 2356
2019 Other services to the public 19 40 17 16 7 1 1 60 23 1430
2019 None of the above 19 43 15 12 7 2 1 64 20 3219

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 94 6 1473
2020 Health care practitioners 78 22 347
2020 Federal regulators 96 4 1280
2020 Compliance, inspection and enforcement 90 10 3121
2020 Communications or public affairs 97 3 1357
2020 Access to information and privacy 91 9 285
2020 Security 56 44 1336
2020 Science and technology 92 8 2990
2020 Library services 97 3 116
2020 Legal services 97 3 522
2020 Administration and operations 91 9 6779
2020 Human resources 97 3 2751
2020 Financial management 96 4 2666
2020 Procurement 91 9 978
2020 Real property 82 18 1262
2020 Materiel management 71 29 441
2020 Information management 91 9 789
2020 Information technology 98 2 3539
2020 Internal audit 98 2 308
2020 Evaluation 97 3 268
2020 Data sciences 98 2 704
2020 Policy 98 2 3304
2020 Project management 96 4 2725
2020 Other services to the public 69 31 1569
2020 None of the above 77 23 3470

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 37 17 17 6 0 1 59 24 1401
2020 Health care practitioners 12 32 21 20 15 1 0 44 35 283
2020 Federal regulators 18 36 18 19 8 0 0 55 27 1239
2020 Compliance, inspection and enforcement 18 39 16 18 8 0 0 57 26 2871
2020 Communications or public affairs 19 35 17 19 9 0 1 55 28 1324
2020 Access to information and privacy 27 26 19 18 10 1 0 53 28 263
2020 Security 19 32 17 19 12 0 1 51 31 982
2020 Science and technology 16 35 21 18 8 1 1 52 27 2792
2020 Library services 27 32 7 20 13 1 0 60 33 113
2020 Legal services 22 36 16 20 6 0 0 58 26 505
2020 Administration and operations 20 37 17 18 8 0 0 57 26 6349
2020 Human resources 26 36 16 16 6 0 0 62 22 2676
2020 Financial management 22 36 18 17 7 0 0 58 24 2559
2020 Procurement 24 38 16 15 7 0 0 62 21 920
2020 Real property 24 35 17 16 7 0 0 60 23 1107
2020 Materiel management 26 42 17 11 4 0 0 69 14 336
2020 Information management 24 34 17 15 9 0 1 58 25 731
2020 Information technology 27 34 17 14 7 0 0 61 21 3461
2020 Internal audit 22 40 16 16 6 1 0 62 22 302
2020 Evaluation 16 32 21 20 9 0 1 49 29 260
2020 Data sciences 14 31 20 21 12 1 1 46 34 689
2020 Policy 15 35 18 21 10 0 0 50 32 3246
2020 Project management 20 36 19 18 7 0 0 56 25 2609
2020 Other services to the public 18 36 18 19 9 0 0 54 28 1336
2020 None of the above 17 33 19 20 10 0 0 50 31 3007
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 9 91 13206
2020 Health care practitioners 9 91 2313
2020 Federal regulators 8 92 4061
2020 Compliance, inspection and enforcement 9 91 17812
2020 Communications or public affairs 7 93 4946
2020 Access to information and privacy 11 89 1642
2020 Security 11 89 5209
2020 Science and technology 7 93 10575
2020 Library services 8 92 501
2020 Legal services 7 93 3634
2020 Administration and operations 9 91 28086
2020 Human resources 8 92 10363
2020 Financial management 9 91 7438
2020 Procurement 11 89 3438
2020 Real property 9 91 3584
2020 Materiel management 10 90 1650
2020 Information management 10 90 3724
2020 Information technology 10 90 12421
2020 Internal audit 8 92 1123
2020 Evaluation 8 92 1579
2020 Data sciences 8 92 2832
2020 Policy 7 93 10731
2020 Project management 9 91 8807
2020 Other services to the public 10 90 9656
2020 None of the above 10 90 16404

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 16 84 13229
2020 Health care practitioners 15 85 2318
2020 Federal regulators 13 87 4058
2020 Compliance, inspection and enforcement 14 86 17852
2020 Communications or public affairs 11 89 4953
2020 Access to information and privacy 15 85 1648
2020 Security 18 82 5224
2020 Science and technology 8 92 10586
2020 Library services 11 89 501
2020 Legal services 14 86 3634
2020 Administration and operations 13 87 28109
2020 Human resources 14 86 10387
2020 Financial management 12 88 7450
2020 Procurement 14 86 3441
2020 Real property 10 90 3588
2020 Materiel management 11 89 1653
2020 Information management 14 86 3721
2020 Information technology 12 88 12427
2020 Internal audit 10 90 1121
2020 Evaluation 12 88 1583
2020 Data sciences 10 90 2837
2020 Policy 11 89 10756
2020 Project management 13 87 8822
2020 Other services to the public 14 86 9661
2020 None of the above 12 88 16429
2019 Client contact centre 19 81 11025
2019 Health care practitioners 18 82 2146
2019 Federal regulators 17 83 4109
2019 Compliance, inspection and enforcement 18 82 16723
2019 Communications or public affairs 15 85 4975
2019 Access to information and privacy 18 82 1592
2019 Security 21 79 5246
2019 Science and technology 10 90 10968
2019 Library services 14 86 502
2019 Legal services 16 84 3228
2019 Administration and operations 17 83 26266
2019 Human resources 17 83 9846
2019 Financial management 14 86 7134
2019 Procurement 15 85 3132
2019 Real property 12 88 3382
2019 Materiel management 14 86 1718
2019 Information management 18 82 3842
2019 Information technology 13 87 11942
2019 Internal audit 12 88 1200
2019 Evaluation 17 83 1593
2019 Data sciences 13 87 2808
2019 Policy 15 85 9617
2019 Project management 16 84 7983
2019 Other services to the public 18 82 9258
2019 None of the above 16 84 16915
2017 Client contact centre 19 81 10106
2017 Health care practitioners 22 78 2142
2017 Federal regulators 17 83 4026
2017 Compliance, inspection and enforcement 19 81 16366
2017 Communications or public affairs 17 83 4254
2017 Access to information and privacy 19 81 1280
2017 Security 21 79 4915
2017 Science and technology 11 89 11105
2017 Library services 14 86 511
2017 Legal services 18 82 3450
2017 Administration and operations 18 82 25879
2017 Human resources 19 81 8329
2017 Financial management 15 85 6784
2017 Procurement 15 85 2792
2017 Real property 14 86 2946
2017 Materiel management 16 84 1528
2017 Information management 18 82 3681
2017 Information technology 14 86 11568
2017 Internal audit 13 87 973
2017 Evaluation 17 83 1331
2017 Data sciences 16 84 2211
2017 Policy 16 84 8114
2017 Project management 17 83 7143
2017 Other services to the public 19 81 8262
2017 None of the above 17 83 20971
2014 Client contact centre 17 83 10888
2014 Health care practitioners 18 82 2479
2014 Federal regulators 15 85 4879
2014 Compliance, inspection and enforcement 17 83 18993
2014 Communications or public affairs 16 84 4586
2014 Access to information and privacy 16 84 1327
2014 Security 18 82 6358
2014 Science and technology 11 89 10871
2014 Library services 13 87 520
2014 Legal services 15 85 3611
2014 Administration and operations 15 85 29148
2014 Human resources 16 84 8757
2014 Financial management 13 87 7424
2014 Procurement 15 85 2953
2014 Real property 13 87 3458
2014 Materiel management 14 86 1935
2014 Information management 15 85 4621
2014 Information technology 12 88 13548
2014 Internal audit 15 85 1094
2014 Evaluation 16 84 1667
2014 Other services to the public 18 82 11717
2014 None of the above 15 85 26707

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 48 52 2073
2020 Health care practitioners 57 43 351
2020 Federal regulators 50 50 494
2020 Compliance, inspection and enforcement 54 46 2544
2020 Communications or public affairs 49 51 559
2020 Access to information and privacy 50 50 250
2020 Security 53 47 842
2020 Science and technology 44 56 871
2020 Library services 60 40 57
2020 Legal services 56 44 495
2020 Administration and operations 50 50 3666
2020 Human resources 54 46 1488
2020 Financial management 42 58 866
2020 Procurement 42 58 476
2020 Real property 51 49 370
2020 Materiel management 45 55 177
2020 Information management 55 45 517
2020 Information technology 44 56 1453
2020 Internal audit 50 50 116
2020 Evaluation 48 52 203
2020 Data sciences 51 49 292
2020 Policy 53 47 1157
2020 Project management 46 54 1118
2020 Other services to the public 54 46 1423
2020 None of the above 50 50 2047

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 79 21 2071
2020 Health care practitioners 78 22 350
2020 Federal regulators 79 21 494
2020 Compliance, inspection and enforcement 79 21 2541
2020 Communications or public affairs 84 16 559
2020 Access to information and privacy 83 17 252
2020 Security 77 23 841
2020 Science and technology 80 20 873
2020 Library services 75 25 57
2020 Legal services 80 20 492
2020 Administration and operations 80 20 3669
2020 Human resources 83 17 1495
2020 Financial management 79 21 865
2020 Procurement 79 21 474
2020 Real property 80 20 368
2020 Materiel management 75 25 179
2020 Information management 79 21 518
2020 Information technology 78 22 1453
2020 Internal audit 85 15 116
2020 Evaluation 83 17 203
2020 Data sciences 82 18 292
2020 Policy 82 18 1157
2020 Project management 80 20 1117
2020 Other services to the public 80 20 1422
2020 None of the above 75 25 2045
2019 Client contact centre 81 19 2103
2019 Health care practitioners 79 21 390
2019 Federal regulators 83 17 678
2019 Compliance, inspection and enforcement 81 19 2972
2019 Communications or public affairs 85 15 769
2019 Access to information and privacy 83 17 294
2019 Security 77 23 1039
2019 Science and technology 78 22 1138
2019 Library services 84 16 71
2019 Legal services 84 16 522
2019 Administration and operations 82 18 4408
2019 Human resources 87 13 1677
2019 Financial management 79 21 1004
2019 Procurement 82 18 477
2019 Real property 76 24 415
2019 Materiel management 82 18 251
2019 Information management 80 20 672
2019 Information technology 82 18 1583
2019 Internal audit 82 18 145
2019 Evaluation 83 17 275
2019 Data sciences 84 16 380
2019 Policy 84 16 1478
2019 Project management 83 17 1299
2019 Other services to the public 80 20 1683
2019 None of the above 79 21 2639
2017 Client contact centre 80 20 1962
2017 Health care practitioners 79 21 466
2017 Federal regulators 74 26 677
2017 Compliance, inspection and enforcement 77 23 3034
2017 Communications or public affairs 79 21 706
2017 Access to information and privacy 82 18 245
2017 Security 75 25 951
2017 Science and technology 77 23 1265
2017 Library services 87 13 72
2017 Legal services 82 18 617
2017 Administration and operations 80 20 4574
2017 Human resources 85 15 1595
2017 Financial management 79 21 1041
2017 Procurement 80 20 416
2017 Real property 71 29 414
2017 Materiel management 72 28 241
2017 Information management 80 20 693
2017 Information technology 76 24 1601
2017 Internal audit 75 25 126
2017 Evaluation 77 23 228
2017 Data sciences 77 23 357
2017 Policy 79 21 1261
2017 Project management 77 23 1227
2017 Other services to the public 77 23 1656
2017 None of the above 75 25 3532
2014 Client contact centre 79 21 1877
2014 Health care practitioners 75 25 459
2014 Federal regulators 79 21 711
2014 Compliance, inspection and enforcement 77 23 3162
2014 Communications or public affairs 82 18 758
2014 Access to information and privacy 80 20 208
2014 Security 74 26 1102
2014 Science and technology 76 24 1212
2014 Library services 90 10 67
2014 Legal services 83 17 556
2014 Administration and operations 79 21 4406
2014 Human resources 84 16 1437
2014 Financial management 79 21 939
2014 Procurement 82 18 433
2014 Real property 75 25 440
2014 Materiel management 73 27 263
2014 Information management 80 20 707
2014 Information technology 79 21 1660
2014 Internal audit 74 26 161
2014 Evaluation 86 14 273
2014 Other services to the public 75 25 2081
2014 None of the above 76 24 4004

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 34 7 7 2 0 0 84 9 1638
2020 Health care practitioners 43 36 7 10 4 0 0 79 13 275
2020 Federal regulators 48 34 8 6 3 0 0 83 9 392
2020 Compliance, inspection and enforcement 45 34 8 8 4 0 0 79 13 2023
2020 Communications or public affairs 49 32 8 8 2 0 0 81 11 468
2020 Access to information and privacy 53 29 7 8 2 0 1 83 10 204
2020 Security 40 33 12 9 6 0 0 73 15 650
2020 Science and technology 48 34 8 6 3 0 1 83 9 695
2020 Library services 51 35 7 0 6 0 0 87 6 42
2020 Legal services 42 38 4 11 4 0 0 81 15 395
2020 Administration and operations 50 33 7 6 3 0 0 84 9 2932
2020 Human resources 53 32 7 5 2 0 0 85 7 1242
2020 Financial management 55 31 7 6 2 0 0 86 7 685
2020 Procurement 51 35 6 3 3 1 0 87 6 373
2020 Real property 49 34 8 6 2 1 0 84 8 293
2020 Materiel management 43 41 11 4 1 0 0 84 5 137
2020 Information management 52 31 7 6 4 0 0 83 10 404
2020 Information technology 54 31 8 5 1 1 0 85 7 1136
2020 Internal audit 51 37 5 4 2 0 0 89 6 99
2020 Evaluation 52 34 7 7 1 0 0 86 7 168
2020 Data sciences 51 33 6 7 2 1 0 84 9 241
2020 Policy 48 34 7 7 3 0 0 83 10 941
2020 Project management 53 31 7 6 2 0 0 85 8 891
2020 Other services to the public 47 34 7 8 3 1 0 82 11 1144
2020 None of the above 42 36 10 8 3 1 0 78 11 1533
2019 Client contact centre 48 33 7 8 3 1 0 81 12 1688
2019 Health care practitioners 46 32 6 10 5 0 1 79 15 306
2019 Federal regulators 48 34 5 8 4 1 1 82 13 560
2019 Compliance, inspection and enforcement 42 34 7 10 6 0 0 77 16 2388
2019 Communications or public affairs 49 32 6 10 3 0 1 81 13 649
2019 Access to information and privacy 57 28 3 8 3 0 1 85 11 240
2019 Security 41 32 9 11 6 0 0 73 18 795
2019 Science and technology 53 31 5 7 3 0 0 85 10 895
2019 Library services 52 38 5 3 1 0 0 90 5 58
2019 Legal services 44 32 7 13 3 0 0 77 17 437
2019 Administration and operations 49 32 6 8 3 0 0 82 12 3596
2019 Human resources 53 30 5 7 4 1 0 84 11 1462
2019 Financial management 52 30 5 7 4 1 1 83 12 796
2019 Procurement 53 30 5 7 5 1 0 83 12 383
2019 Real property 50 28 9 9 5 0 0 78 13 316
2019 Materiel management 50 28 6 10 5 2 0 79 15 199
2019 Information management 52 29 7 8 4 0 0 82 12 532
2019 Information technology 53 29 6 7 4 0 1 83 11 1283
2019 Internal audit 49 34 3 9 2 2 1 86 11 118
2019 Evaluation 49 32 7 7 4 0 0 81 11 223
2019 Data sciences 49 32 5 10 3 0 1 82 13 317
2019 Policy 52 32 5 8 3 0 0 85 10 1227
2019 Project management 49 32 7 8 4 0 0 82 11 1064
2019 Other services to the public 44 32 6 10 6 0 0 77 16 1344
2019 None of the above 44 34 8 10 4 1 0 79 14 2092
2017 Client contact centre 44 37 6 7 4 1 0 82 12 1568
2017 Health care practitioners 41 36 4 12 6 0 1 78 18 369
2017 Federal regulators 46 36 6 9 3 0 0 82 12 504
2017 Compliance, inspection and enforcement 40 38 6 10 6 1 0 78 16 2335
2017 Communications or public affairs 53 36 5 4 1 0 1 89 6 561
2017 Access to information and privacy 50 35 5 7 2 1 0 86 9 202
2017 Security 36 40 9 9 5 0 1 77 14 719
2017 Science and technology 54 30 6 5 3 1 1 86 9 971
2017 Library services 45 33 0 5 12 2 4 82 18 62
2017 Legal services 51 31 6 8 3 1 0 83 11 507
2017 Administration and operations 48 36 5 8 3 0 1 84 11 3632
2017 Human resources 55 31 5 6 3 0 1 86 9 1364
2017 Financial management 54 32 5 7 2 0 0 86 9 825
2017 Procurement 46 35 7 7 4 1 0 82 10 333
2017 Real property 48 31 7 8 4 1 1 80 13 303
2017 Materiel management 47 34 7 3 8 0 1 82 11 177
2017 Information management 50 34 5 6 4 0 1 85 10 558
2017 Information technology 50 32 5 8 3 1 0 84 12 1222
2017 Internal audit 45 34 2 6 11 0 2 81 17 92
2017 Evaluation 45 36 9 5 4 1 0 82 9 179
2017 Data sciences 48 33 5 9 3 1 1 83 12 278
2017 Policy 50 35 4 7 3 0 1 86 10 1000
2017 Project management 48 36 5 6 3 1 1 86 9 949
2017 Other services to the public 43 35 7 9 5 0 0 79 14 1306
2017 None of the above 43 36 7 7 5 1 1 80 13 2716
2014 Client contact centre 47 34 7 7 3 1 0 82 11 1487
2014 Health care practitioners 48 36 4 9 3 1 1 84 12 346
2014 Federal regulators 49 33 7 7 3 0 1 82 11 563
2014 Compliance, inspection and enforcement 45 33 6 9 6 0 0 79 15 2449
2014 Communications or public affairs 58 30 4 6 1 0 0 89 8 620
2014 Access to information and privacy 55 28 6 4 6 0 1 84 10 167
2014 Security 41 36 8 9 6 0 0 78 15 808
2014 Science and technology 55 31 6 5 2 0 0 87 8 937
2014 Library services 47 24 14 12 0 2 1 73 13 60
2014 Legal services 53 29 8 7 2 1 0 83 9 458
2014 Administration and operations 52 30 6 7 4 0 1 83 11 3481
2014 Human resources 55 32 5 6 3 0 0 87 9 1211
2014 Financial management 54 31 6 7 2 0 1 86 9 737
2014 Procurement 50 33 7 6 3 1 1 84 9 355
2014 Real property 49 33 8 7 2 1 0 83 9 330
2014 Materiel management 42 34 7 9 6 0 1 78 15 190
2014 Information management 52 32 5 9 2 1 0 84 11 568
2014 Information technology 55 31 5 6 2 0 1 87 8 1307
2014 Internal audit 55 33 4 5 2 0 0 89 7 119
2014 Evaluation 52 32 4 7 3 1 1 85 11 235
2014 Other services to the public 48 34 7 8 4 0 0 82 12 1586
2014 None of the above 48 33 6 8 4 0 0 82 12 3068

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 31 9 4 2 2 3 84 7 13286
2020 Health care practitioners 38 33 11 8 5 3 3 75 13 2320
2020 Federal regulators 48 30 8 5 2 3 3 83 8 4068
2020 Compliance, inspection and enforcement 43 32 10 7 4 2 3 79 11 17886
2020 Communications or public affairs 53 30 7 4 1 2 3 87 6 4965
2020 Access to information and privacy 55 29 7 3 1 2 2 88 5 1653
2020 Security 33 28 13 12 10 2 2 64 22 5230
2020 Science and technology 44 35 9 5 2 3 3 84 7 10621
2020 Library services 50 29 8 6 2 3 3 84 8 503
2020 Legal services 43 33 9 6 3 3 3 81 10 3642
2020 Administration and operations 52 29 8 4 2 2 2 85 7 28189
2020 Human resources 59 27 6 3 2 1 2 89 5 10403
2020 Financial management 51 30 8 4 2 2 3 85 6 7469
2020 Procurement 52 30 8 4 1 2 2 86 6 3455
2020 Real property 49 29 9 5 3 2 3 82 8 3593
2020 Materiel management 43 32 11 4 4 3 3 79 9 1653
2020 Information management 52 29 8 4 2 2 3 86 6 3742
2020 Information technology 54 28 8 3 2 2 3 87 5 12478
2020 Internal audit 50 31 7 4 2 3 4 87 6 1125
2020 Evaluation 47 32 8 5 2 3 4 84 7 1581
2020 Data sciences 50 30 8 4 2 3 3 85 6 2849
2020 Policy 50 31 7 5 2 3 3 85 7 10762
2020 Project management 52 30 8 4 2 2 3 86 6 8833
2020 Other services to the public 44 30 10 6 3 3 4 80 10 9700
2020 None of the above 42 30 11 6 4 3 4 77 11 16497
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 48 22 3 64 36 13333
2020 Health care practitioners 43 39 16 2 47 53 2326
2020 Federal regulators 29 47 23 1 62 38 4076
2020 Compliance, inspection and enforcement 25 50 24 1 66 34 17924
2020 Communications or public affairs 28 50 20 1 64 36 4977
2020 Access to information and privacy 26 51 19 4 66 34 1653
2020 Security 34 44 21 1 56 44 5241
2020 Science and technology 26 53 21 1 67 33 10655
2020 Library services 21 57 22 0 73 27 503
2020 Legal services 34 43 22 1 56 44 3647
2020 Administration and operations 31 51 17 1 62 38 28249
2020 Human resources 30 56 12 1 65 35 10430
2020 Financial management 30 56 12 1 65 35 7481
2020 Procurement 29 54 17 1 65 35 3462
2020 Real property 33 49 17 1 60 40 3611
2020 Materiel management 34 50 16 1 60 40 1660
2020 Information management 26 53 19 2 67 33 3752
2020 Information technology 22 57 19 1 72 28 12507
2020 Internal audit 28 53 17 2 65 35 1127
2020 Evaluation 27 51 20 2 65 35 1587
2020 Data sciences 22 57 18 2 72 28 2854
2020 Policy 32 47 20 1 59 41 10792
2020 Project management 30 50 19 1 63 37 8849
2020 Other services to the public 32 42 24 2 57 43 9726
2020 None of the above 31 47 21 1 60 40 16555

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 41 59 3486
2020 Health care practitioners 34 66 979
2020 Federal regulators 34 66 1162
2020 Compliance, inspection and enforcement 45 55 4347
2020 Communications or public affairs 39 61 1378
2020 Access to information and privacy 42 58 424
2020 Security 33 67 1723
2020 Science and technology 37 63 2675
2020 Library services 53 47 105
2020 Legal services 35 65 1242
2020 Administration and operations 37 63 8727
2020 Human resources 38 62 3141
2020 Financial management 37 63 2271
2020 Procurement 36 64 1002
2020 Real property 35 65 1123
2020 Materiel management 36 64 535
2020 Information management 43 57 947
2020 Information technology 43 57 2773
2020 Internal audit 38 62 312
2020 Evaluation 37 63 431
2020 Data sciences 40 60 648
2020 Policy 34 66 3486
2020 Project management 37 63 2619
2020 Other services to the public 33 67 2816
2020 None of the above 36 64 4922

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 22 18 17 23 1 5 37 43 3488
2020 Health care practitioners 7 17 16 21 36 1 3 25 59 977
2020 Federal regulators 10 19 17 21 28 2 3 31 51 1162
2020 Compliance, inspection and enforcement 9 20 18 21 26 1 4 31 50 4348
2020 Communications or public affairs 13 24 15 21 22 1 5 39 46 1374
2020 Access to information and privacy 15 24 18 18 18 2 5 42 39 423
2020 Security 7 15 15 19 38 1 4 24 61 1727
2020 Science and technology 10 19 16 23 28 1 3 30 53 2675
2020 Library services 14 20 21 19 22 0 4 35 43 105
2020 Legal services 8 16 14 21 36 1 4 26 60 1243
2020 Administration and operations 13 21 18 19 24 1 5 36 45 8714
2020 Human resources 19 24 15 18 17 1 6 45 38 3140
2020 Financial management 14 22 17 18 22 1 5 39 43 2271
2020 Procurement 13 22 15 18 27 1 5 36 48 1003
2020 Real property 10 19 20 19 27 1 4 31 48 1120
2020 Materiel management 9 23 15 21 29 1 2 33 51 535
2020 Information management 14 25 16 20 21 1 3 41 43 945
2020 Information technology 14 22 18 18 23 1 4 38 44 2769
2020 Internal audit 13 27 17 17 20 2 4 43 39 312
2020 Evaluation 12 22 16 19 22 1 7 38 45 431
2020 Data sciences 10 22 14 22 26 1 4 34 51 649
2020 Policy 10 19 14 23 28 1 4 31 54 3482
2020 Project management 11 22 15 21 26 1 4 35 50 2624
2020 Other services to the public 10 20 16 19 31 1 4 32 52 2815
2020 None of the above 9 19 17 21 29 2 4 29 53 4920

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 18 16 21 31 1 3 29 54 3491
2020 Health care practitioners 5 15 14 20 44 1 2 20 65 979
2020 Federal regulators 6 15 16 22 36 2 4 22 61 1163
2020 Compliance, inspection and enforcement 7 17 16 22 33 1 4 25 58 4346
2020 Communications or public affairs 9 18 13 23 32 1 4 28 59 1375
2020 Access to information and privacy 10 18 17 21 28 1 5 30 52 424
2020 Security 5 13 12 19 47 1 3 19 69 1728
2020 Science and technology 7 16 14 22 37 1 3 24 62 2677
2020 Library services 10 12 18 29 26 0 5 23 58 105
2020 Legal services 4 11 12 20 49 1 3 16 71 1241
2020 Administration and operations 8 17 15 21 34 1 3 26 58 8720
2020 Human resources 9 14 14 22 33 1 6 25 59 3143
2020 Financial management 8 16 14 20 36 1 5 25 60 2274
2020 Procurement 8 18 15 20 37 1 2 27 58 1004
2020 Real property 6 16 17 22 37 1 2 22 60 1123
2020 Materiel management 6 20 14 19 39 1 1 27 59 535
2020 Information management 9 19 14 20 35 1 2 29 56 948
2020 Information technology 10 18 15 21 30 1 5 29 55 2774
2020 Internal audit 7 16 14 24 32 2 5 24 60 311
2020 Evaluation 7 15 18 23 34 2 2 23 59 431
2020 Data sciences 8 16 15 22 33 1 5 26 59 649
2020 Policy 6 14 12 24 39 1 4 21 66 3478
2020 Project management 7 17 13 24 36 1 3 25 62 2623
2020 Other services to the public 7 16 15 19 39 1 3 24 60 2818
2020 None of the above 5 15 16 21 37 1 4 22 61 4921

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 17 10 5 5 3 15 75 13 13285
2020 Health care practitioners 41 16 11 8 8 2 14 67 19 2320
2020 Federal regulators 48 19 10 7 5 2 10 75 13 4068
2020 Compliance, inspection and enforcement 50 18 11 5 5 2 9 76 12 17889
2020 Communications or public affairs 42 19 12 7 6 2 11 71 15 4968
2020 Access to information and privacy 45 15 11 6 7 3 13 71 15 1648
2020 Security 34 16 14 10 16 2 8 56 29 5229
2020 Science and technology 52 16 9 5 3 2 12 80 10 10642
2020 Library services 50 13 11 4 4 2 15 76 10 504
2020 Legal services 43 17 12 6 5 2 14 72 14 3644
2020 Administration and operations 43 18 13 7 6 2 11 70 16 28186
2020 Human resources 45 19 12 8 6 1 9 71 15 10408
2020 Financial management 44 20 13 8 6 1 8 70 16 7473
2020 Procurement 46 18 13 7 7 2 8 71 16 3458
2020 Real property 45 17 13 7 8 2 8 69 17 3603
2020 Materiel management 43 19 13 8 8 1 8 68 18 1657
2020 Information management 43 18 11 8 6 3 11 71 16 3745
2020 Information technology 46 19 12 6 6 2 9 73 13 12490
2020 Internal audit 46 17 13 7 5 2 10 72 14 1126
2020 Evaluation 43 19 11 6 5 1 14 74 13 1583
2020 Data sciences 51 17 9 5 3 3 11 79 10 2851
2020 Policy 43 20 14 7 6 1 8 70 15 10774
2020 Project management 44 20 13 8 6 2 8 71 15 8840
2020 Other services to the public 43 18 11 6 7 3 11 71 15 9701
2020 None of the above 43 17 12 7 7 3 12 70 16 16512
2019 Client contact centre 43 16 13 8 9 2 9 66 19 10951
2019 Health care practitioners 35 18 15 10 13 1 8 59 25 2118
2019 Federal regulators 43 19 14 8 8 1 6 68 18 4091
2019 Compliance, inspection and enforcement 49 18 12 6 7 1 7 73 15 16621
2019 Communications or public affairs 39 19 15 9 9 1 8 63 20 4946
2019 Access to information and privacy 45 14 13 9 8 2 9 66 20 1588
2019 Security 31 14 15 12 22 1 6 48 36 5203
2019 Science and technology 49 18 11 6 6 1 10 75 13 10914
2019 Library services 48 15 11 7 5 2 12 73 15 500
2019 Legal services 41 17 13 8 9 1 10 66 19 3205
2019 Administration and operations 41 18 14 9 10 1 7 64 21 26083
2019 Human resources 39 17 15 11 11 1 7 61 23 9763
2019 Financial management 40 19 15 9 10 1 5 63 21 7082
2019 Procurement 39 17 15 10 11 1 7 61 22 3113
2019 Real property 39 16 16 10 11 1 6 60 23 3352
2019 Materiel management 42 16 13 10 12 1 5 62 24 1700
2019 Information management 40 19 13 10 11 1 6 64 22 3823
2019 Information technology 43 19 14 8 10 1 6 66 19 11876
2019 Internal audit 45 16 14 8 8 0 8 67 17 1187
2019 Evaluation 42 18 13 9 8 1 8 67 19 1577
2019 Data sciences 49 18 10 6 6 2 9 75 14 2800
2019 Policy 39 19 16 9 10 1 6 63 20 9548
2019 Project management 39 18 15 10 11 1 5 62 22 7928
2019 Other services to the public 42 17 13 8 9 2 8 66 20 9213
2019 None of the above 41 16 13 9 11 2 8 64 22 16809
2018 Client contact centre 42 15 14 9 9 1 9 64 21 10027
2018 Health care practitioners 34 17 13 9 15 1 10 57 27 1988
2018 Federal regulators 44 16 13 8 10 1 8 66 20 4039
2018 Compliance, inspection and enforcement 49 16 11 7 7 1 8 72 16 16258
2018 Communications or public affairs 39 17 16 10 10 1 8 61 22 4489
2018 Access to information and privacy 44 17 12 9 9 1 8 67 20 1307
2018 Security 32 13 14 12 24 1 5 47 38 4463
2018 Science and technology 49 16 11 6 6 2 11 74 14 9784
2018 Library services 43 18 10 7 6 1 14 73 16 438
2018 Legal services 40 15 14 9 10 2 11 63 21 3199
2018 Administration and operations 41 16 14 10 11 1 7 62 23 23464
2018 Human resources 39 16 15 11 12 1 8 60 24 8445
2018 Financial management 41 17 14 10 11 1 7 62 23 6517
2018 Procurement 39 16 14 11 13 1 7 59 26 2723
2018 Real property 36 18 15 10 13 1 6 58 25 2789
2018 Materiel management 41 15 12 11 13 2 6 61 26 1473
2018 Information management 39 18 14 10 10 2 8 62 23 3474
2018 Information technology 43 17 14 9 10 1 7 65 20 10376
2018 Internal audit 44 17 14 8 9 1 8 67 18 1138
2018 Evaluation 41 16 14 8 8 2 11 65 19 1440
2018 Data sciences 47 16 11 8 7 2 9 71 16 2394
2018 Policy 39 18 16 9 10 1 7 62 21 8187
2018 Project management 40 17 14 10 11 1 7 62 23 6953
2018 Other services to the public 40 17 14 9 10 2 8 63 22 8250
2018 None of the above 42 14 13 9 12 2 9 62 23 14839
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