2020 Public Service Employee Survey Results for the Public Service by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 40 4 6 2 0 0 88 8 13319
2020 Health care practitioners 30 47 4 16 3 0 0 77 19 2327
2020 Federal regulators 33 49 5 11 2 0 0 82 14 4068
2020 Compliance, inspection and enforcement 30 49 5 13 4 0 0 79 16 17900
2020 Communications or public affairs 37 46 4 10 3 0 0 84 12 4972
2020 Access to information and privacy 46 40 3 9 2 0 0 86 11 1656
2020 Security 23 46 8 16 7 0 0 69 23 5236
2020 Science and technology 30 50 6 12 2 0 0 80 14 10635
2020 Library services 30 49 5 14 2 0 0 79 16 503
2020 Legal services 26 50 4 17 3 0 0 76 20 3652
2020 Administration and operations 43 43 4 8 2 0 0 86 10 28211
2020 Human resources 41 44 4 10 2 0 0 85 12 10420
2020 Financial management 45 42 3 8 2 0 0 88 9 7471
2020 Procurement 42 44 4 8 2 0 0 86 11 3460
2020 Real property 36 46 5 9 3 0 0 83 12 3602
2020 Materiel management 38 45 6 8 3 0 0 83 11 1657
2020 Information management 43 42 3 9 2 0 0 86 11 3747
2020 Information technology 46 41 4 7 2 0 0 87 9 12486
2020 Internal audit 39 48 4 7 2 0 0 87 9 1126
2020 Evaluation 34 48 4 11 2 0 0 82 14 1588
2020 Data sciences 36 46 4 11 3 0 0 82 14 2848
2020 Policy 30 50 4 13 3 0 0 80 16 10781
2020 Project management 37 46 4 10 2 0 0 84 12 8844
2020 Other services to the public 39 43 4 10 3 0 0 83 13 9713
2020 None of the above 34 46 5 11 4 0 0 80 15 16525

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 16 2 1 1 0 0 96 3 13267
2020 Health care practitioners 75 18 2 2 1 0 1 94 3 2315
2020 Federal regulators 77 15 3 2 1 1 1 94 3 4055
2020 Compliance, inspection and enforcement 77 17 3 1 1 0 1 95 3 17837
2020 Communications or public affairs 79 14 3 2 1 0 0 94 3 4949
2020 Access to information and privacy 78 14 2 2 2 1 0 93 4 1648
2020 Security 67 22 5 3 2 0 1 90 4 5226
2020 Science and technology 72 18 4 3 1 0 1 92 4 10599
2020 Library services 75 20 4 1 0 0 0 95 2 504
2020 Legal services 76 17 3 2 1 1 1 95 3 3628
2020 Administration and operations 79 15 2 1 1 0 0 95 3 28115
2020 Human resources 77 18 2 1 1 0 0 95 3 10381
2020 Financial management 78 17 2 1 1 0 0 96 2 7457
2020 Procurement 78 17 2 1 1 0 0 95 2 3451
2020 Real property 73 19 4 1 1 1 1 93 3 3598
2020 Materiel management 72 20 4 2 1 0 0 93 3 1654
2020 Information management 77 16 3 2 1 0 1 94 3 3739
2020 Information technology 73 18 4 2 1 1 1 93 3 12450
2020 Internal audit 75 18 3 2 1 0 0 94 3 1118
2020 Evaluation 75 17 3 2 1 1 0 93 4 1583
2020 Data sciences 76 16 3 3 2 0 1 92 4 2836
2020 Policy 80 14 3 2 1 1 0 94 3 10734
2020 Project management 76 17 3 2 1 1 1 94 3 8805
2020 Other services to the public 78 15 3 2 1 0 1 95 3 9694
2020 None of the above 72 19 4 2 2 0 1 92 4 16470
2017 Client contact centre 69 24 3 2 1 0 1 94 4 10110
2017 Health care practitioners 68 23 4 2 1 0 1 92 4 2142
2017 Federal regulators 68 21 4 3 2 1 1 91 5 4022
2017 Compliance, inspection and enforcement 70 21 4 2 1 1 1 93 3 16364
2017 Communications or public affairs 72 20 4 2 1 0 1 93 3 4241
2017 Access to information and privacy 73 19 4 3 1 0 0 92 4 1276
2017 Security 59 28 6 3 2 1 1 89 6 4916
2017 Science and technology 66 21 5 3 2 1 2 90 5 11110
2017 Library services 68 23 4 4 1 0 1 92 5 511
2017 Legal services 71 21 3 3 1 1 1 92 5 3450
2017 Administration and operations 72 21 3 2 1 0 1 94 3 25885
2017 Human resources 71 22 3 2 1 0 0 94 3 8328
2017 Financial management 70 22 3 2 1 0 1 94 3 6782
2017 Procurement 68 24 4 3 1 1 0 92 3 2791
2017 Real property 62 25 6 3 2 1 1 89 5 2939
2017 Materiel management 65 25 5 3 1 1 0 91 4 1526
2017 Information management 69 21 4 2 1 0 1 92 4 3682
2017 Information technology 63 22 7 4 2 1 2 88 6 11558
2017 Internal audit 71 21 3 3 1 0 0 93 4 972
2017 Evaluation 70 20 4 3 1 1 1 91 5 1331
2017 Data sciences 70 19 5 3 1 1 1 91 4 2216
2017 Policy 74 18 4 2 1 1 1 93 3 8102
2017 Project management 67 23 4 3 1 1 1 92 4 7134
2017 Other services to the public 72 21 3 2 1 0 1 94 3 8259
2017 None of the above 66 23 5 3 1 1 2 91 4 20985
2014 Client contact centre 66 26 3 3 1 0 0 93 4 10912
2014 Health care practitioners 66 23 4 4 1 0 1 91 5 2485
2014 Federal regulators 70 19 4 3 2 1 1 91 5 4884
2014 Compliance, inspection and enforcement 71 21 4 2 1 1 1 93 3 19023
2014 Communications or public affairs 72 20 3 3 1 0 0 93 4 4589
2014 Access to information and privacy 71 20 4 3 1 0 0 92 4 1327
2014 Security 59 28 6 3 2 1 1 88 5 6371
2014 Science and technology 64 22 6 4 2 1 2 89 6 10885
2014 Library services 63 26 5 3 1 1 1 91 5 521
2014 Legal services 68 23 4 3 1 0 1 92 4 3614
2014 Administration and operations 71 21 3 2 1 0 1 93 3 29211
2014 Human resources 72 22 3 2 1 0 0 94 3 8775
2014 Financial management 70 23 3 2 1 0 1 94 3 7441
2014 Procurement 67 25 4 3 1 1 0 92 4 2959
2014 Real property 61 27 6 3 2 1 2 90 4 3469
2014 Materiel management 65 26 5 2 1 1 1 92 3 1938
2014 Information management 68 21 5 3 2 0 1 91 5 4626
2014 Information technology 62 23 7 4 2 1 2 87 6 13573
2014 Internal audit 69 22 3 4 1 0 1 92 5 1097
2014 Evaluation 69 21 5 3 2 0 1 91 4 1668
2014 Other services to the public 71 20 4 2 1 0 1 93 4 11739
2014 None of the above 66 23 5 3 1 1 1 91 4 26763

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 35 8 7 2 0 1 82 9 13298
2020 Health care practitioners 33 37 10 14 6 0 0 71 20 2327
2020 Federal regulators 36 40 10 10 3 0 0 76 14 4063
2020 Compliance, inspection and enforcement 36 40 9 11 4 0 0 76 15 17862
2020 Communications or public affairs 37 41 8 10 2 0 1 79 13 4957
2020 Access to information and privacy 47 35 7 8 2 0 0 82 10 1654
2020 Security 27 35 11 17 10 0 0 62 27 5239
2020 Science and technology 33 41 11 12 3 0 0 74 15 10619
2020 Library services 34 40 10 12 3 0 0 75 15 503
2020 Legal services 30 40 9 16 5 0 0 70 21 3642
2020 Administration and operations 44 37 7 9 3 0 0 81 11 28186
2020 Human resources 42 38 7 9 2 0 1 81 12 10403
2020 Financial management 46 37 7 7 2 0 1 83 9 7469
2020 Procurement 44 37 7 8 3 0 0 82 11 3450
2020 Real property 42 38 10 7 2 0 0 81 10 3598
2020 Materiel management 41 40 8 8 3 0 0 80 11 1655
2020 Information management 44 38 7 8 2 0 1 82 11 3742
2020 Information technology 43 36 9 8 2 0 1 81 10 12466
2020 Internal audit 40 40 7 9 3 0 1 81 12 1122
2020 Evaluation 36 40 9 13 3 0 0 76 15 1585
2020 Data sciences 37 40 9 11 3 0 1 78 13 2849
2020 Policy 31 40 10 14 4 0 1 71 18 10767
2020 Project management 38 39 9 11 2 0 1 78 13 8829
2020 Other services to the public 43 36 8 9 3 0 0 79 12 9707
2020 None of the above 37 38 9 11 4 0 1 76 15 16519
2019 Client contact centre 43 37 7 9 4 0 0 81 12 11005
2019 Health care practitioners 33 34 8 16 9 0 0 67 25 2141
2019 Federal regulators 40 36 7 11 6 0 0 76 17 4102
2019 Compliance, inspection and enforcement 35 37 8 12 7 0 0 72 20 16698
2019 Communications or public affairs 46 34 6 10 4 0 0 80 14 4969
2019 Access to information and privacy 51 34 3 8 4 0 0 85 11 1591
2019 Security 25 34 10 18 13 0 0 59 31 5240
2019 Science and technology 44 36 7 9 4 0 0 80 13 10962
2019 Library services 45 36 6 7 6 0 0 81 13 501
2019 Legal services 41 36 6 11 5 0 0 78 16 3216
2019 Administration and operations 48 34 6 9 4 0 0 82 13 26227
2019 Human resources 49 33 5 9 4 0 0 82 13 9838
2019 Financial management 50 34 5 7 3 0 0 84 11 7127
2019 Procurement 47 34 7 9 4 0 0 81 12 3130
2019 Real property 43 35 8 9 5 0 0 78 14 3380
2019 Materiel management 40 36 8 11 5 0 0 76 15 1716
2019 Information management 47 34 6 9 5 0 0 81 13 3843
2019 Information technology 46 34 8 8 4 0 0 80 12 11947
2019 Internal audit 46 38 6 8 2 0 0 84 11 1201
2019 Evaluation 43 34 7 11 5 0 0 78 15 1595
2019 Data sciences 47 33 6 10 3 0 0 81 13 2810
2019 Policy 43 35 6 11 5 0 0 78 16 9600
2019 Project management 44 35 7 10 5 0 0 79 15 7979
2019 Other services to the public 43 34 8 10 5 0 0 78 15 9230
2019 None of the above 40 35 8 11 6 0 0 75 17 16924
2017 Client contact centre 39 38 8 10 5 0 0 78 15 10122
2017 Health care practitioners 30 36 6 16 12 0 0 66 28 2147
2017 Federal regulators 39 33 6 13 9 0 0 72 22 4027
2017 Compliance, inspection and enforcement 31 36 8 15 10 0 0 67 25 16384
2017 Communications or public affairs 42 36 6 10 5 0 0 79 15 4250
2017 Access to information and privacy 46 34 7 9 4 0 0 80 13 1279
2017 Security 22 33 11 19 15 0 0 55 34 4926
2017 Science and technology 42 38 6 10 4 0 0 80 14 11118
2017 Library services 46 35 6 7 6 0 1 81 13 513
2017 Legal services 41 36 6 11 6 0 0 77 16 3460
2017 Administration and operations 44 35 6 9 5 0 0 79 15 25905
2017 Human resources 46 34 5 10 5 0 0 80 15 8333
2017 Financial management 46 35 6 8 4 0 0 81 12 6787
2017 Procurement 42 38 8 9 4 0 0 79 13 2794
2017 Real property 40 35 8 10 6 0 0 75 16 2946
2017 Materiel management 37 38 8 10 5 0 0 76 16 1527
2017 Information management 44 36 7 9 4 0 0 80 13 3683
2017 Information technology 41 36 8 9 5 0 0 78 15 11567
2017 Internal audit 45 36 6 9 4 0 0 81 13 974
2017 Evaluation 39 35 8 11 7 0 0 75 17 1333
2017 Data sciences 44 34 7 9 5 0 0 78 15 2214
2017 Policy 40 36 6 12 7 0 0 75 19 8113
2017 Project management 40 35 7 11 6 0 0 75 17 7148
2017 Other services to the public 39 35 7 12 7 0 0 74 19 8274
2017 None of the above 37 36 8 11 8 0 0 73 19 21015
2014 Client contact centre 39 38 8 10 5 0 0 77 15 10904
2014 Health care practitioners 32 33 6 16 13 1 0 65 29 2484
2014 Federal regulators 40 34 7 10 8 0 0 75 19 4883
2014 Compliance, inspection and enforcement 34 35 8 14 10 0 0 69 23 19019
2014 Communications or public affairs 44 34 6 11 4 0 0 79 15 4585
2014 Access to information and privacy 46 33 6 9 6 0 0 79 15 1325
2014 Security 22 33 12 19 14 0 0 55 33 6361
2014 Science and technology 40 37 7 10 6 0 0 77 16 10881
2014 Library services 44 37 7 8 4 0 0 81 12 520
2014 Legal services 42 35 7 10 6 0 0 78 16 3611
2014 Administration and operations 45 34 6 9 5 0 0 79 14 29201
2014 Human resources 46 33 6 9 6 0 0 79 15 8775
2014 Financial management 48 35 6 7 4 0 0 83 11 7441
2014 Procurement 42 37 7 9 4 0 0 79 14 2955
2014 Real property 40 39 6 9 5 0 0 79 14 3465
2014 Materiel management 40 34 9 10 7 0 0 75 17 1938
2014 Information management 44 34 7 9 5 0 0 79 14 4623
2014 Information technology 43 35 8 9 5 0 0 77 15 13566
2014 Internal audit 44 37 6 9 4 0 0 81 13 1098
2014 Evaluation 38 35 8 11 8 0 0 73 19 1668
2014 Other services to the public 38 35 8 11 7 0 0 74 18 11732
2014 None of the above 38 35 8 12 7 0 0 73 19 26749

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 40 9 9 3 0 1 78 12 13269
2020 Health care practitioners 29 41 11 13 5 0 0 71 18 2313
2020 Federal regulators 31 40 12 11 5 0 1 72 16 4055
2020 Compliance, inspection and enforcement 26 43 12 14 5 0 0 69 19 17815
2020 Communications or public affairs 36 38 13 9 2 0 1 76 11 4953
2020 Access to information and privacy 40 39 9 8 3 0 1 79 11 1648
2020 Security 21 35 13 18 12 0 0 56 30 5219
2020 Science and technology 33 42 13 9 3 0 1 76 11 10600
2020 Library services 36 41 13 8 1 0 1 78 9 497
2020 Legal services 36 42 9 10 3 0 0 78 13 3616
2020 Administration and operations 35 39 11 11 4 0 1 75 14 28066
2020 Human resources 39 39 9 9 3 0 1 79 12 10366
2020 Financial management 40 38 10 8 3 0 1 79 11 7442
2020 Procurement 37 39 10 9 4 0 1 77 13 3446
2020 Real property 32 38 14 11 5 0 1 70 16 3590
2020 Materiel management 34 36 11 12 6 0 1 70 19 1648
2020 Information management 38 38 11 9 4 0 1 76 13 3734
2020 Information technology 36 37 13 10 4 0 1 73 13 12454
2020 Internal audit 42 38 10 8 2 0 0 80 10 1116
2020 Evaluation 35 39 11 11 2 0 1 75 14 1583
2020 Data sciences 35 39 12 10 3 0 1 75 13 2839
2020 Policy 30 41 13 11 3 0 1 72 15 10714
2020 Project management 34 39 12 11 3 0 1 73 15 8803
2020 Other services to the public 32 40 11 13 4 0 0 72 17 9672
2020 None of the above 29 38 13 13 6 0 1 68 19 16454
2019 Client contact centre 30 43 10 12 4 0 0 73 16 10979
2019 Health care practitioners 25 40 11 17 7 0 0 65 24 2140
2019 Federal regulators 26 38 12 16 8 0 0 64 24 4092
2019 Compliance, inspection and enforcement 21 42 12 17 8 0 0 63 25 16649
2019 Communications or public affairs 34 40 11 10 3 0 1 75 14 4952
2019 Access to information and privacy 35 38 10 12 4 0 0 74 16 1588
2019 Security 19 38 12 19 12 0 0 57 31 5242
2019 Science and technology 33 41 12 11 4 0 0 74 14 10941
2019 Library services 30 45 11 11 4 0 0 75 15 501
2019 Legal services 30 43 9 13 5 0 0 73 18 3201
2019 Administration and operations 30 40 11 13 5 0 0 70 18 26184
2019 Human resources 33 39 10 12 4 0 1 73 16 9813
2019 Financial management 33 41 10 10 4 0 0 75 15 7111
2019 Procurement 32 40 12 11 5 0 0 72 16 3123
2019 Real property 27 39 13 14 7 0 0 66 20 3379
2019 Materiel management 31 39 12 13 5 0 0 70 18 1715
2019 Information management 33 38 12 12 5 0 0 71 17 3829
2019 Information technology 30 38 15 11 6 0 0 68 17 11890
2019 Internal audit 36 40 11 10 3 0 0 76 13 1193
2019 Evaluation 29 41 12 13 4 0 1 71 17 1590
2019 Data sciences 33 41 12 10 3 0 1 74 13 2802
2019 Policy 28 42 12 13 4 0 1 70 17 9569
2019 Project management 27 41 13 13 5 0 0 69 19 7957
2019 Other services to the public 28 41 10 14 6 0 0 69 21 9220
2019 None of the above 27 39 12 14 7 0 0 66 21 16883
2018 Client contact centre 28 48 8 11 4 0 0 76 16 10057
2018 Health care practitioners 23 46 9 16 6 0 0 69 23 1991
2018 Federal regulators 22 47 9 15 7 0 0 69 22 4048
2018 Compliance, inspection and enforcement 18 47 9 17 8 0 0 65 26 16298
2018 Communications or public affairs 28 44 11 11 4 0 1 74 15 4498
2018 Access to information and privacy 32 41 10 11 4 0 0 74 16 1311
2018 Security 16 45 10 18 11 0 0 61 29 4480
2018 Science and technology 27 46 11 12 4 0 1 73 16 9796
2018 Library services 27 51 8 11 4 0 0 78 14 437
2018 Legal services 27 47 8 13 5 0 0 74 18 3204
2018 Administration and operations 26 44 10 14 6 0 1 70 20 23489
2018 Human resources 28 44 9 12 5 0 1 73 18 8444
2018 Financial management 31 44 9 11 4 0 0 75 16 6517
2018 Procurement 27 46 10 12 5 0 0 74 16 2728
2018 Real property 22 42 12 15 8 0 0 64 24 2799
2018 Materiel management 26 41 13 12 7 0 1 68 19 1478
2018 Information management 29 44 10 11 5 0 1 74 16 3481
2018 Information technology 25 42 13 13 6 0 1 67 19 10395
2018 Internal audit 36 41 10 10 3 0 0 77 13 1140
2018 Evaluation 28 47 9 12 4 0 1 75 16 1440
2018 Data sciences 30 45 10 10 3 0 1 76 14 2405
2018 Policy 22 46 12 14 5 0 1 69 19 8207
2018 Project management 23 44 12 14 5 0 1 68 19 6952
2018 Other services to the public 24 46 8 14 7 0 0 71 21 8263
2018 None of the above 23 42 11 15 8 0 1 66 23 14861
2017 Client contact centre 28 43 11 12 5 0 0 71 17 10124
2017 Health care practitioners 23 40 12 16 8 0 0 63 25 2147
2017 Federal regulators 23 40 11 15 11 0 0 63 26 4029
2017 Compliance, inspection and enforcement 18 40 11 19 12 0 0 58 31 16396
2017 Communications or public affairs 31 40 11 12 5 0 1 72 17 4249
2017 Access to information and privacy 34 39 11 11 5 0 0 73 16 1276
2017 Security 15 37 13 19 16 0 0 52 35 4928
2017 Science and technology 29 41 12 12 5 0 0 71 17 11118
2017 Library services 34 42 9 10 4 0 0 76 15 511
2017 Legal services 29 42 10 13 6 0 0 71 19 3456
2017 Administration and operations 29 39 11 14 7 0 0 68 21 25913
2017 Human resources 32 40 10 12 6 0 1 72 18 8338
2017 Financial management 33 40 10 11 6 0 0 74 17 6792
2017 Procurement 30 41 11 12 6 0 0 71 18 2795
2017 Real property 23 38 13 16 9 0 0 61 25 2949
2017 Materiel management 28 41 11 13 7 0 0 69 20 1528
2017 Information management 31 39 11 12 6 0 0 71 18 3687
2017 Information technology 26 37 14 14 9 0 0 63 23 11578
2017 Internal audit 37 40 8 9 5 0 0 77 14 976
2017 Evaluation 30 39 12 12 6 0 0 70 18 1331
2017 Data sciences 31 41 11 11 5 0 1 72 16 2213
2017 Policy 25 41 13 14 6 0 0 67 20 8120
2017 Project management 25 41 13 15 7 0 0 66 22 7153
2017 Other services to the public 25 40 10 16 9 0 0 65 25 8272
2017 None of the above 24 38 12 16 10 0 0 63 25 21012
2014 Client contact centre 27 42 12 13 6 0 0 70 18 10907
2014 Health care practitioners 20 38 12 20 11 0 0 58 30 2486
2014 Federal regulators 23 38 11 17 9 0 0 62 27 4884
2014 Compliance, inspection and enforcement 17 40 12 19 11 0 0 58 31 19017
2014 Communications or public affairs 30 40 11 13 5 0 1 70 18 4586
2014 Access to information and privacy 33 39 12 9 6 0 1 73 15 1324
2014 Security 14 37 13 21 15 0 0 51 36 6372
2014 Science and technology 23 40 14 15 7 0 1 63 23 10889
2014 Library services 30 39 11 12 8 0 1 69 20 520
2014 Legal services 26 42 11 14 7 0 0 68 21 3613
2014 Administration and operations 27 39 12 15 7 0 0 66 22 29200
2014 Human resources 32 39 10 13 5 0 1 71 18 8773
2014 Financial management 31 40 11 12 6 0 0 71 18 7440
2014 Procurement 27 40 11 15 7 0 0 67 22 2957
2014 Real property 18 37 14 18 13 0 0 55 31 3468
2014 Materiel management 26 38 12 15 9 0 0 64 24 1936
2014 Information management 27 39 12 14 7 0 1 66 21 4628
2014 Information technology 22 35 15 16 12 0 0 57 28 13572
2014 Internal audit 34 38 11 11 6 0 0 72 17 1097
2014 Evaluation 24 40 13 15 7 0 1 65 22 1669
2014 Other services to the public 24 40 11 16 9 0 0 64 25 11735
2014 None of the above 23 39 13 16 9 0 0 62 25 26759

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 35 8 6 2 0 0 84 8 13211
2020 Health care practitioners 36 38 9 13 4 0 0 74 17 2303
2020 Federal regulators 44 36 10 8 2 0 0 80 10 4028
2020 Compliance, inspection and enforcement 40 39 9 8 3 0 0 79 12 17766
2020 Communications or public affairs 46 36 9 6 2 0 1 83 8 4929
2020 Access to information and privacy 52 32 8 5 2 0 1 84 8 1639
2020 Security 27 34 12 16 10 0 0 62 26 5205
2020 Science and technology 47 37 8 6 2 0 0 84 8 10565
2020 Library services 48 34 10 6 2 0 0 82 8 500
2020 Legal services 41 36 10 11 3 0 0 77 13 3621
2020 Administration and operations 48 35 8 6 2 0 0 83 9 28028
2020 Human resources 50 34 7 6 2 0 0 85 8 10330
2020 Financial management 51 34 8 5 2 0 0 86 6 7417
2020 Procurement 50 34 7 5 2 0 0 85 8 3441
2020 Real property 47 35 9 6 3 0 0 83 9 3578
2020 Materiel management 45 35 9 7 3 0 0 80 11 1648
2020 Information management 50 34 8 6 2 0 0 84 8 3717
2020 Information technology 49 35 9 5 2 0 0 84 7 12371
2020 Internal audit 49 35 7 7 2 0 0 85 8 1116
2020 Evaluation 43 38 9 8 2 0 1 82 10 1581
2020 Data sciences 48 34 9 6 2 0 1 82 8 2830
2020 Policy 42 36 10 8 3 0 1 79 11 10695
2020 Project management 46 35 9 7 2 0 1 82 9 8773
2020 Other services to the public 45 35 9 8 3 0 0 80 11 9649
2020 None of the above 40 36 10 9 4 0 0 77 13 16370
2019 Client contact centre 45 37 9 6 3 0 0 82 9 10947
2019 Health care practitioners 35 38 10 12 5 0 0 73 17 2128
2019 Federal regulators 44 36 9 7 4 0 0 80 11 4079
2019 Compliance, inspection and enforcement 38 38 9 9 5 0 0 77 14 16611
2019 Communications or public affairs 53 32 8 5 2 0 0 85 7 4948
2019 Access to information and privacy 53 31 9 5 2 0 0 84 7 1585
2019 Security 26 35 12 16 11 0 0 61 26 5221
2019 Science and technology 52 35 7 4 2 0 0 87 6 10913
2019 Library services 45 39 7 6 2 0 0 85 8 497
2019 Legal services 40 39 9 8 3 0 0 79 11 3193
2019 Administration and operations 48 35 8 6 3 0 0 83 9 26100
2019 Human resources 53 33 7 5 2 0 0 86 7 9766
2019 Financial management 52 34 7 4 2 0 0 86 7 7065
2019 Procurement 49 35 8 5 3 0 0 85 8 3109
2019 Real property 47 36 8 7 3 0 0 83 10 3371
2019 Materiel management 44 37 10 6 3 0 0 81 9 1709
2019 Information management 49 34 9 6 2 0 0 84 8 3824
2019 Information technology 49 36 9 5 2 0 0 85 7 11890
2019 Internal audit 52 36 7 4 1 0 0 88 5 1192
2019 Evaluation 46 33 11 6 2 0 1 80 9 1586
2019 Data sciences 54 31 7 5 2 0 0 86 7 2801
2019 Policy 49 34 8 6 3 0 0 84 9 9544
2019 Project management 48 35 8 6 2 0 0 84 8 7922
2019 Other services to the public 43 37 9 8 4 0 0 80 12 9199
2019 None of the above 41 36 10 8 4 0 0 78 13 16819
2017 Client contact centre 43 40 8 7 3 0 0 82 9 10102
2017 Health care practitioners 38 39 8 11 4 0 0 77 15 2139
2017 Federal regulators 46 36 7 8 3 0 0 82 11 4018
2017 Compliance, inspection and enforcement 36 39 9 10 5 0 0 76 15 16362
2017 Communications or public affairs 51 35 6 6 2 0 0 86 7 4236
2017 Access to information and privacy 50 36 6 5 2 0 0 87 7 1277
2017 Security 24 36 12 16 12 0 0 60 28 4915
2017 Science and technology 52 36 6 4 1 0 0 89 6 11082
2017 Library services 50 37 5 7 1 0 0 87 8 510
2017 Legal services 43 37 8 7 3 0 0 81 10 3449
2017 Administration and operations 47 37 7 6 2 0 0 84 9 25826
2017 Human resources 54 34 6 4 2 0 0 88 6 8314
2017 Financial management 50 36 6 5 2 0 0 87 7 6767
2017 Procurement 47 38 8 5 2 0 0 85 7 2789
2017 Real property 47 37 7 6 3 0 0 84 8 2942
2017 Materiel management 47 38 7 5 3 0 0 85 8 1519
2017 Information management 48 37 7 5 2 0 0 85 7 3675
2017 Information technology 47 37 9 5 2 0 0 85 7 11550
2017 Internal audit 53 35 7 4 1 0 0 88 5 971
2017 Evaluation 47 37 8 6 2 0 1 84 8 1327
2017 Data sciences 54 34 6 5 2 0 0 88 6 2206
2017 Policy 49 34 7 7 2 0 0 84 9 8097
2017 Project management 48 37 7 6 2 0 0 85 8 7131
2017 Other services to the public 42 37 8 9 4 0 0 79 13 8253
2017 None of the above 40 38 9 8 4 0 0 79 13 20953
2014 Client contact centre 39 41 10 7 3 0 0 80 10 10908
2014 Health care practitioners 35 39 9 12 5 0 0 74 17 2484
2014 Federal regulators 45 36 8 7 3 0 0 82 10 4877
2014 Compliance, inspection and enforcement 37 39 9 10 5 0 0 77 14 19009
2014 Communications or public affairs 48 37 7 6 2 0 0 85 7 4584
2014 Access to information and privacy 47 37 8 5 2 0 0 84 7 1325
2014 Security 23 38 13 17 8 0 0 62 25 6371
2014 Science and technology 47 39 7 5 2 0 0 86 7 10880
2014 Library services 42 39 10 5 3 1 0 82 8 520
2014 Legal services 40 38 11 8 3 0 0 78 11 3613
2014 Administration and operations 45 37 8 6 3 0 0 83 9 29191
2014 Human resources 52 35 7 5 2 0 0 87 7 8772
2014 Financial management 47 37 8 5 2 0 0 85 7 7433
2014 Procurement 45 39 8 6 2 0 0 84 8 2955
2014 Real property 45 40 8 5 2 0 0 85 7 3467
2014 Materiel management 44 38 9 6 3 0 0 82 9 1938
2014 Information management 45 37 9 6 3 0 0 82 8 4627
2014 Information technology 45 37 10 5 2 0 0 82 7 13568
2014 Internal audit 47 38 8 4 3 0 0 85 7 1096
2014 Evaluation 43 37 9 8 2 0 0 81 10 1669
2014 Other services to the public 39 39 9 9 4 0 0 78 13 11729
2014 None of the above 40 39 10 8 4 0 0 79 12 26746

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 32 11 6 3 0 1 79 10 13278
2020 Health care practitioners 37 32 11 12 7 0 0 70 19 2317
2020 Federal regulators 44 34 10 8 4 0 0 77 12 4057
2020 Compliance, inspection and enforcement 43 33 11 8 5 0 0 76 13 17837
2020 Communications or public affairs 47 30 10 9 5 0 0 77 13 4965
2020 Access to information and privacy 54 27 9 6 3 0 1 82 9 1648
2020 Security 29 28 15 14 14 0 0 57 28 5215
2020 Science and technology 42 35 11 8 4 0 0 77 12 10607
2020 Library services 47 30 11 8 3 0 0 78 11 502
2020 Legal services 35 35 11 12 6 0 0 70 19 3633
2020 Administration and operations 50 30 9 7 4 0 0 80 11 28106
2020 Human resources 54 29 7 6 3 0 0 83 10 10392
2020 Financial management 52 30 9 6 3 0 0 82 9 7450
2020 Procurement 51 29 9 6 4 0 0 80 10 3452
2020 Real property 46 32 11 7 4 0 0 78 11 3598
2020 Materiel management 47 30 12 6 4 0 1 78 10 1650
2020 Information management 54 28 9 5 3 0 0 82 9 3732
2020 Information technology 52 30 9 6 3 0 0 82 9 12434
2020 Internal audit 51 33 7 5 3 0 0 85 8 1124
2020 Evaluation 49 30 9 7 3 0 0 80 11 1581
2020 Data sciences 48 31 10 7 3 0 0 79 11 2850
2020 Policy 41 32 9 12 6 0 0 73 18 10742
2020 Project management 48 31 9 8 4 0 0 79 12 8816
2020 Other services to the public 43 31 12 8 6 0 0 74 14 9681
2020 None of the above 40 31 12 10 6 0 1 72 16 16473
2019 Client contact centre 41 33 11 8 5 0 1 75 13 10982
2019 Health care practitioners 39 33 10 11 8 0 0 72 18 2140
2019 Federal regulators 45 33 9 9 5 0 0 77 14 4100
2019 Compliance, inspection and enforcement 41 33 10 9 7 0 0 74 15 16671
2019 Communications or public affairs 51 30 8 7 4 0 0 82 11 4966
2019 Access to information and privacy 54 26 10 6 3 0 0 81 9 1586
2019 Security 28 30 15 13 14 0 0 58 27 5246
2019 Science and technology 45 33 11 7 4 0 0 78 11 10947
2019 Library services 46 33 9 6 4 1 1 80 10 498
2019 Legal services 36 34 10 12 7 0 0 70 20 3212
2019 Administration and operations 48 31 9 7 4 0 0 79 12 26206
2019 Human resources 56 28 7 6 3 0 0 84 9 9807
2019 Financial management 50 31 8 6 4 0 0 82 10 7121
2019 Procurement 47 33 9 6 4 0 0 81 10 3127
2019 Real property 44 33 11 7 5 0 0 77 11 3381
2019 Materiel management 46 31 13 6 4 0 0 77 10 1721
2019 Information management 51 29 9 6 3 0 1 81 10 3838
2019 Information technology 51 31 9 5 3 0 0 83 9 11924
2019 Internal audit 52 31 9 5 2 0 1 83 8 1195
2019 Evaluation 49 31 10 6 4 0 0 80 10 1592
2019 Data sciences 51 30 9 5 3 1 0 82 8 2814
2019 Policy 46 32 8 9 5 0 0 78 14 9586
2019 Project management 47 32 9 8 4 0 0 79 12 7967
2019 Other services to the public 41 31 12 9 6 0 0 73 15 9241
2019 None of the above 42 31 12 8 7 0 1 73 15 16891
2018 Client contact centre 39 36 12 8 5 0 1 75 13 10018
2018 Health care practitioners 37 33 11 12 7 0 0 70 18 1990
2018 Federal regulators 42 35 10 8 5 0 0 76 13 4033
2018 Compliance, inspection and enforcement 38 35 12 9 6 0 0 73 15 16261
2018 Communications or public affairs 46 34 8 8 4 0 0 80 12 4489
2018 Access to information and privacy 49 32 9 6 3 0 1 82 9 1307
2018 Security 25 30 15 15 15 0 0 55 30 4474
2018 Science and technology 41 35 12 7 4 0 0 77 11 9778
2018 Library services 44 37 8 5 4 0 1 82 10 437
2018 Legal services 36 35 10 11 7 0 0 72 18 3197
2018 Administration and operations 45 33 10 7 4 0 0 78 12 23442
2018 Human resources 53 30 7 6 3 0 0 83 10 8428
2018 Financial management 47 33 9 7 3 0 0 81 10 6495
2018 Procurement 46 33 11 6 3 0 1 80 10 2729
2018 Real property 41 34 12 7 5 0 0 75 13 2793
2018 Materiel management 42 32 14 6 4 0 0 75 11 1476
2018 Information management 49 31 10 6 3 0 1 81 9 3478
2018 Information technology 47 33 10 6 3 0 0 81 9 10368
2018 Internal audit 49 32 10 4 4 0 1 82 8 1136
2018 Evaluation 50 32 8 6 3 0 1 83 9 1440
2018 Data sciences 50 31 9 6 3 0 1 82 9 2399
2018 Policy 43 33 9 10 5 0 0 76 15 8186
2018 Project management 44 34 10 8 4 0 0 78 12 6937
2018 Other services to the public 36 34 13 10 7 0 0 71 17 8240
2018 None of the above 37 34 13 8 7 0 1 72 15 14826
2017 Client contact centre 37 36 12 8 5 0 1 74 14 10118
2017 Health care practitioners 35 32 11 12 9 0 0 67 22 2139
2017 Federal regulators 41 33 10 9 7 0 0 74 16 4026
2017 Compliance, inspection and enforcement 36 34 11 9 9 0 0 70 19 16382
2017 Communications or public affairs 43 33 8 9 5 0 0 77 15 4249
2017 Access to information and privacy 50 29 9 6 4 0 1 80 10 1278
2017 Security 23 30 15 14 17 0 0 53 32 4922
2017 Science and technology 43 34 11 8 4 1 1 77 12 11095
2017 Library services 46 34 10 5 4 1 1 81 9 512
2017 Legal services 36 34 10 12 8 0 0 70 19 3451
2017 Administration and operations 44 32 10 8 5 0 1 77 13 25885
2017 Human resources 51 31 7 7 4 0 0 83 10 8330
2017 Financial management 46 33 9 7 4 0 0 80 11 6771
2017 Procurement 45 34 10 7 3 0 0 80 11 2793
2017 Real property 42 34 11 8 5 0 1 76 12 2947
2017 Materiel management 45 34 10 6 4 0 0 79 10 1525
2017 Information management 48 32 10 6 4 0 1 80 10 3674
2017 Information technology 47 32 9 6 4 0 1 80 10 11563
2017 Internal audit 46 35 7 7 4 0 1 82 10 976
2017 Evaluation 49 32 8 6 5 0 0 81 11 1332
2017 Data sciences 49 32 9 6 3 0 1 82 9 2210
2017 Policy 40 34 9 10 6 0 0 75 16 8113
2017 Project management 44 33 9 8 5 0 0 78 13 7141
2017 Other services to the public 37 34 12 9 8 0 1 72 17 8265
2017 None of the above 37 33 12 10 7 0 1 71 17 20982
2014 Client contact centre 31 36 15 10 6 1 1 68 16 10910
2014 Health care practitioners 31 33 13 13 10 0 0 64 23 2485
2014 Federal regulators 36 35 11 10 7 0 0 72 17 4878
2014 Compliance, inspection and enforcement 33 34 13 10 8 0 0 68 19 19016
2014 Communications or public affairs 40 33 11 10 5 0 1 74 15 4585
2014 Access to information and privacy 44 31 11 8 4 1 1 76 13 1325
2014 Security 21 31 17 15 15 1 0 52 30 6367
2014 Science and technology 37 35 13 9 5 1 1 73 14 10888
2014 Library services 38 34 13 8 6 0 2 73 14 521
2014 Legal services 34 35 12 12 7 0 0 69 19 3614
2014 Administration and operations 40 33 11 8 6 0 1 74 14 29198
2014 Human resources 46 33 8 8 4 0 1 79 12 8773
2014 Financial management 43 34 10 7 5 0 1 78 12 7439
2014 Procurement 38 36 12 7 5 0 1 75 13 2959
2014 Real property 36 36 13 10 5 0 0 72 15 3465
2014 Materiel management 38 34 14 7 5 1 1 74 13 1939
2014 Information management 42 32 12 7 5 1 1 76 12 4627
2014 Information technology 41 35 12 7 4 1 1 77 11 13565
2014 Internal audit 41 34 11 8 5 1 0 76 13 1097
2014 Evaluation 40 34 12 9 5 0 1 74 14 1669
2014 Other services to the public 34 33 13 10 8 0 1 68 19 11731
2014 None of the above 34 34 13 11 7 0 1 68 18 26754

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 37 11 6 3 0 0 80 9 13304
2020 Health care practitioners 39 39 11 8 3 0 0 78 12 2326
2020 Federal regulators 41 38 11 7 3 0 0 79 10 4069
2020 Compliance, inspection and enforcement 35 40 12 8 4 0 0 75 13 17883
2020 Communications or public affairs 41 38 10 7 3 0 0 80 10 4968
2020 Access to information and privacy 43 37 11 6 3 0 0 81 9 1648
2020 Security 26 33 14 12 16 0 0 59 28 5236
2020 Science and technology 40 40 10 7 3 0 0 81 9 10622
2020 Library services 43 40 9 6 2 0 0 83 8 501
2020 Legal services 41 41 10 6 2 0 0 82 8 3645
2020 Administration and operations 42 38 11 6 3 0 0 80 9 28187
2020 Human resources 44 38 10 6 3 0 0 82 9 10414
2020 Financial management 43 39 10 5 2 0 0 82 8 7459
2020 Procurement 44 38 10 6 3 0 0 82 9 3454
2020 Real property 38 39 11 8 3 0 0 78 11 3599
2020 Materiel management 39 39 12 6 4 0 0 78 10 1654
2020 Information management 42 37 11 6 4 0 0 79 10 3742
2020 Information technology 41 39 11 6 3 0 0 80 9 12483
2020 Internal audit 41 40 9 7 3 0 0 81 10 1120
2020 Evaluation 41 39 11 6 2 0 0 80 9 1586
2020 Data sciences 40 39 11 7 3 0 0 80 10 2853
2020 Policy 40 41 9 7 3 0 0 81 10 10767
2020 Project management 40 40 10 7 3 0 0 80 10 8833
2020 Other services to the public 42 36 12 7 3 0 0 78 10 9709
2020 None of the above 38 37 12 8 5 0 0 75 12 16519
2019 Client contact centre 36 39 13 7 5 0 0 75 12 11013
2019 Health care practitioners 36 41 11 7 5 0 0 77 12 2147
2019 Federal regulators 38 39 11 8 4 0 0 77 12 4102
2019 Compliance, inspection and enforcement 33 41 13 8 5 0 0 74 13 16717
2019 Communications or public affairs 39 40 10 7 3 0 0 80 11 4972
2019 Access to information and privacy 43 35 12 7 3 0 0 78 10 1594
2019 Security 25 33 15 11 15 0 0 58 26 5249
2019 Science and technology 40 41 10 6 3 0 0 81 9 10974
2019 Library services 41 40 9 5 5 0 0 82 10 503
2019 Legal services 40 41 10 6 3 0 0 81 10 3217
2019 Administration and operations 39 38 11 7 4 0 0 77 11 26261
2019 Human resources 41 38 10 6 4 0 0 80 10 9847
2019 Financial management 38 40 12 6 3 0 0 79 9 7128
2019 Procurement 38 40 12 6 3 0 0 78 9 3129
2019 Real property 34 41 12 7 5 0 0 75 12 3382
2019 Materiel management 38 38 14 6 4 0 0 76 10 1718
2019 Information management 37 39 13 7 4 0 0 76 12 3834
2019 Information technology 37 40 12 7 4 0 0 77 12 11947
2019 Internal audit 35 42 12 7 4 0 0 77 10 1199
2019 Evaluation 37 42 9 8 3 0 0 79 11 1591
2019 Data sciences 40 41 9 7 3 0 0 81 10 2812
2019 Policy 40 39 9 7 4 0 0 79 11 9605
2019 Project management 38 40 10 8 4 0 0 78 12 7989
2019 Other services to the public 40 37 12 7 5 0 0 77 11 9244
2019 None of the above 37 37 12 8 6 0 0 74 14 16932
2018 Client contact centre 32 42 14 7 5 0 0 74 12 9985
2018 Health care practitioners 36 41 11 8 5 0 0 77 12 1981
2018 Federal regulators 33 43 11 8 5 0 0 77 13 4017
2018 Compliance, inspection and enforcement 28 44 13 9 6 0 0 72 15 16200
2018 Communications or public affairs 36 43 10 7 3 0 0 79 11 4491
2018 Access to information and privacy 36 40 12 7 4 0 0 76 11 1304
2018 Security 22 35 13 13 16 0 0 58 29 4464
2018 Science and technology 37 43 10 6 3 0 0 81 9 9749
2018 Library services 39 38 13 6 4 0 0 77 10 435
2018 Legal services 36 43 9 7 4 0 0 79 11 3171
2018 Administration and operations 35 41 12 8 5 0 0 76 12 23384
2018 Human resources 38 42 10 7 4 0 0 80 10 8401
2018 Financial management 35 42 11 7 4 0 0 78 11 6479
2018 Procurement 36 42 13 5 4 0 0 77 9 2717
2018 Real property 34 40 13 8 5 0 0 74 14 2785
2018 Materiel management 31 42 14 8 5 0 0 73 13 1469
2018 Information management 33 42 12 7 5 0 0 75 13 3457
2018 Information technology 32 42 13 8 5 0 0 75 13 10353
2018 Internal audit 33 44 12 7 4 0 0 78 11 1135
2018 Evaluation 36 45 9 6 3 0 0 81 10 1439
2018 Data sciences 39 42 10 6 3 0 0 80 9 2401
2018 Policy 36 43 9 8 4 0 0 79 12 8164
2018 Project management 35 42 11 8 4 0 0 78 11 6919
2018 Other services to the public 37 40 12 7 4 0 0 77 11 8216
2018 None of the above 34 40 12 8 6 0 0 74 14 14773
2017 Client contact centre 31 45 13 7 4 0 0 76 11 10116
2017 Health care practitioners 38 42 8 7 5 0 0 80 12 2144
2017 Federal regulators 34 44 9 8 5 0 0 78 13 4027
2017 Compliance, inspection and enforcement 27 45 12 10 6 0 0 72 16 16387
2017 Communications or public affairs 35 46 8 8 3 0 0 81 11 4250
2017 Access to information and privacy 36 43 9 6 4 0 0 80 10 1278
2017 Security 22 38 14 11 14 0 0 60 26 4927
2017 Science and technology 38 44 9 6 3 0 0 82 9 11125
2017 Library services 41 43 7 5 3 0 0 84 9 512
2017 Legal services 37 44 8 7 3 0 0 81 10 3457
2017 Administration and operations 33 44 11 7 5 0 0 77 12 25910
2017 Human resources 36 44 10 7 4 0 0 80 10 8333
2017 Financial management 33 46 11 7 4 0 0 79 10 6787
2017 Procurement 33 47 12 5 3 0 0 80 8 2793
2017 Real property 33 44 11 7 5 0 0 77 12 2947
2017 Materiel management 32 45 12 6 4 0 0 78 10 1528
2017 Information management 31 44 12 8 5 0 0 75 14 3686
2017 Information technology 32 44 11 8 5 0 0 76 13 11577
2017 Internal audit 32 46 12 6 3 0 0 79 9 974
2017 Evaluation 37 44 9 7 3 0 0 81 10 1331
2017 Data sciences 35 46 9 6 3 0 0 81 10 2216
2017 Policy 36 44 8 7 4 0 0 80 11 8120
2017 Project management 35 45 9 7 4 0 0 79 11 7148
2017 Other services to the public 37 41 10 7 4 0 0 78 11 8273
2017 None of the above 34 42 11 8 5 0 0 76 13 21022
2014 Client contact centre 28 46 13 7 5 0 0 75 12 10907
2014 Health care practitioners 32 45 9 9 5 0 0 78 14 2488
2014 Federal regulators 31 44 10 9 6 0 0 75 15 4882
2014 Compliance, inspection and enforcement 27 46 12 9 6 0 0 73 15 19029
2014 Communications or public affairs 33 44 10 9 4 0 0 76 13 4590
2014 Access to information and privacy 35 42 11 8 4 0 0 77 12 1325
2014 Security 22 40 16 12 11 0 0 62 22 6371
2014 Science and technology 33 46 10 8 4 0 0 79 11 10894
2014 Library services 34 42 10 10 5 0 0 76 14 520
2014 Legal services 34 46 10 8 3 0 0 79 11 3614
2014 Administration and operations 30 44 12 9 5 0 0 74 14 29217
2014 Human resources 33 44 10 9 4 0 0 77 13 8778
2014 Financial management 31 45 12 8 4 0 0 76 12 7445
2014 Procurement 28 47 13 7 5 0 0 75 12 2961
2014 Real property 30 45 11 9 5 0 0 75 14 3469
2014 Materiel management 29 45 12 8 5 0 0 75 13 1940
2014 Information management 29 43 13 9 6 0 0 72 15 4629
2014 Information technology 28 44 12 9 6 0 0 73 15 13578
2014 Internal audit 28 48 12 8 4 0 0 76 12 1096
2014 Evaluation 29 46 12 9 4 0 0 75 13 1670
2014 Other services to the public 33 44 11 7 5 0 0 77 12 11741
2014 None of the above 30 43 12 9 6 0 0 74 14 26763

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 36 17 10 5 1 1 68 15 13303
2020 Health care practitioners 25 34 15 16 10 0 0 59 26 2327
2020 Federal regulators 32 38 13 10 6 0 0 71 16 4068
2020 Compliance, inspection and enforcement 26 37 16 12 8 0 0 63 21 17879
2020 Communications or public affairs 42 35 10 8 4 0 0 78 13 4967
2020 Access to information and privacy 40 34 13 8 4 0 1 75 12 1653
2020 Security 18 27 15 16 23 0 0 45 39 5232
2020 Science and technology 28 39 15 11 6 0 0 67 17 10628
2020 Library services 33 37 13 12 6 0 0 69 18 503
2020 Legal services 31 38 12 12 6 0 0 70 18 3644
2020 Administration and operations 37 35 13 9 6 0 0 72 15 28195
2020 Human resources 41 35 11 8 4 0 0 76 13 10407
2020 Financial management 39 37 11 8 4 0 0 76 12 7466
2020 Procurement 36 35 13 9 5 0 0 72 15 3457
2020 Real property 31 34 16 11 7 0 0 66 18 3601
2020 Materiel management 28 36 16 10 9 0 0 65 19 1658
2020 Information management 39 35 12 9 5 0 0 74 14 3749
2020 Information technology 36 38 13 9 4 0 0 74 13 12481
2020 Internal audit 40 38 10 8 4 0 0 78 12 1125
2020 Evaluation 38 35 13 8 5 0 0 74 13 1582
2020 Data sciences 40 36 10 8 4 0 0 77 13 2845
2020 Policy 40 38 9 9 4 0 0 78 13 10780
2020 Project management 37 36 12 9 5 0 0 74 14 8837
2020 Other services to the public 30 34 16 12 7 0 1 64 19 9712
2020 None of the above 28 35 16 12 9 0 0 63 21 16514
2019 Client contact centre 25 37 19 12 7 0 0 62 20 11027
2019 Health care practitioners 23 35 17 15 11 0 0 58 25 2145
2019 Federal regulators 28 37 14 13 8 0 0 65 21 4105
2019 Compliance, inspection and enforcement 21 36 17 15 11 0 0 57 26 16707
2019 Communications or public affairs 37 38 11 10 5 0 0 75 14 4969
2019 Access to information and privacy 35 35 14 10 6 0 1 70 16 1589
2019 Security 16 28 16 18 22 0 0 44 40 5236
2019 Science and technology 26 38 16 13 7 0 0 64 19 10955
2019 Library services 31 35 15 11 7 0 0 66 19 502
2019 Legal services 26 37 12 14 10 0 0 63 24 3219
2019 Administration and operations 32 36 14 11 7 0 0 68 18 26237
2019 Human resources 36 37 12 10 5 0 0 73 15 9836
2019 Financial management 32 39 14 9 5 0 0 71 15 7131
2019 Procurement 30 37 16 10 6 0 0 68 16 3137
2019 Real property 25 36 17 12 8 0 0 62 21 3378
2019 Materiel management 25 36 18 12 9 0 0 61 21 1721
2019 Information management 32 37 14 11 6 0 0 69 18 3830
2019 Information technology 30 38 16 10 6 0 0 69 15 11946
2019 Internal audit 31 40 15 8 5 0 0 71 13 1200
2019 Evaluation 30 37 14 12 6 0 0 68 18 1593
2019 Data sciences 36 38 11 10 5 0 0 74 15 2807
2019 Policy 38 38 9 10 5 0 0 76 15 9592
2019 Project management 31 38 13 11 7 0 0 69 18 7978
2019 Other services to the public 27 35 16 13 9 0 0 62 22 9248
2019 None of the above 25 35 17 13 10 0 0 60 23 16920
2018 Client contact centre 24 35 19 12 9 0 0 59 22 10025
2018 Health care practitioners 22 30 18 16 13 0 0 53 29 1986
2018 Federal regulators 23 36 17 13 11 0 0 59 24 4036
2018 Compliance, inspection and enforcement 19 33 19 15 14 0 0 52 29 16247
2018 Communications or public affairs 33 35 14 11 6 0 0 69 17 4490
2018 Access to information and privacy 32 33 16 11 8 0 0 65 19 1306
2018 Security 15 25 16 16 28 0 0 40 44 4471
2018 Science and technology 23 36 19 13 9 0 0 59 22 9781
2018 Library services 25 38 15 12 10 0 0 62 22 436
2018 Legal services 24 33 14 16 12 0 0 58 28 3195
2018 Administration and operations 30 34 15 12 9 0 0 64 20 23452
2018 Human resources 34 35 14 10 7 0 0 69 17 8429
2018 Financial management 30 36 16 10 7 0 0 67 17 6500
2018 Procurement 29 35 17 10 8 0 0 64 18 2723
2018 Real property 23 35 18 12 11 0 0 58 24 2792
2018 Materiel management 23 31 21 13 12 0 0 54 25 1471
2018 Information management 30 35 15 12 8 0 0 65 20 3474
2018 Information technology 26 36 18 11 8 0 0 63 19 10360
2018 Internal audit 29 35 17 11 6 0 1 65 17 1139
2018 Evaluation 27 37 17 11 6 0 0 65 18 1442
2018 Data sciences 33 37 14 10 6 0 0 70 16 2401
2018 Policy 33 37 12 10 7 0 0 70 17 8185
2018 Project management 28 37 16 11 8 0 0 65 19 6941
2018 Other services to the public 22 34 17 14 12 0 0 57 26 8248
2018 None of the above 23 32 18 14 13 0 0 56 27 14827
2017 Client contact centre 23 37 18 13 8 0 0 60 22 10113
2017 Health care practitioners 20 34 16 15 14 0 0 55 29 2147
2017 Federal regulators 24 37 15 13 11 0 0 61 24 4028
2017 Compliance, inspection and enforcement 17 33 18 17 14 0 0 51 31 16385
2017 Communications or public affairs 32 38 12 12 6 0 0 70 18 4251
2017 Access to information and privacy 33 37 14 10 6 0 0 69 16 1276
2017 Security 14 25 16 19 26 0 0 39 45 4921
2017 Science and technology 24 37 16 13 9 0 0 62 22 11119
2017 Library services 30 38 14 11 7 0 0 68 18 513
2017 Legal services 24 36 12 15 12 0 0 61 27 3455
2017 Administration and operations 29 36 15 12 8 0 0 65 21 25896
2017 Human resources 32 37 13 11 6 0 0 69 17 8330
2017 Financial management 29 38 14 10 7 0 0 68 18 6785
2017 Procurement 27 36 17 11 8 0 0 64 19 2791
2017 Real property 23 36 17 14 10 0 0 59 24 2948
2017 Materiel management 24 38 17 12 9 0 0 62 22 1525
2017 Information management 29 36 15 12 8 0 0 65 20 3685
2017 Information technology 26 37 17 12 8 0 0 63 20 11575
2017 Internal audit 29 38 16 9 7 0 0 68 16 974
2017 Evaluation 29 38 14 11 7 0 0 67 19 1332
2017 Data sciences 31 39 13 10 6 0 0 70 17 2217
2017 Policy 32 38 11 11 7 0 0 71 18 8112
2017 Project management 28 37 14 12 8 0 0 66 20 7149
2017 Other services to the public 23 34 17 14 11 0 0 57 26 8267
2017 None of the above 23 34 17 14 12 0 0 57 26 21013
2014 Client contact centre 19 35 21 15 10 0 0 54 25 10909
2014 Health care practitioners 17 34 17 18 13 0 0 52 31 2487
2014 Federal regulators 21 37 16 14 11 0 0 59 25 4883
2014 Compliance, inspection and enforcement 16 33 19 17 14 0 0 49 32 19029
2014 Communications or public affairs 29 37 13 13 7 0 0 67 21 4588
2014 Access to information and privacy 27 38 16 10 8 0 0 66 18 1326
2014 Security 12 27 18 20 21 0 0 40 42 6369
2014 Science and technology 19 36 18 16 10 0 0 55 26 10886
2014 Library services 26 36 15 11 12 0 0 62 23 520
2014 Legal services 21 37 14 16 12 0 0 58 28 3614
2014 Administration and operations 26 36 15 13 9 0 0 62 22 29209
2014 Human resources 28 37 14 14 8 0 0 65 21 8771
2014 Financial management 26 37 16 11 8 0 0 64 20 7441
2014 Procurement 20 38 19 13 10 0 0 58 23 2957
2014 Real property 20 36 19 14 10 0 0 56 25 3468
2014 Materiel management 20 35 19 14 11 0 0 55 26 1937
2014 Information management 25 37 16 13 9 0 0 61 23 4632
2014 Information technology 22 37 18 13 9 0 0 59 22 13573
2014 Internal audit 24 36 18 14 8 0 0 60 22 1097
2014 Evaluation 22 37 15 15 9 0 0 60 25 1670
2014 Other services to the public 20 34 17 16 12 0 0 54 29 11739
2014 None of the above 21 35 17 15 12 0 0 56 27 26752

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 39 9 6 2 0 0 83 8 13251
2020 Health care practitioners 32 42 12 11 3 0 0 74 14 2320
2020 Federal regulators 37 40 11 9 3 0 0 77 12 4046
2020 Compliance, inspection and enforcement 32 43 12 10 4 0 0 75 13 17769
2020 Communications or public affairs 37 41 9 10 3 0 0 78 12 4944
2020 Access to information and privacy 47 36 9 5 3 0 0 83 8 1649
2020 Security 21 39 16 15 9 0 0 60 24 5206
2020 Science and technology 32 43 12 9 3 0 0 76 12 10587
2020 Library services 41 40 9 9 2 0 0 81 10 500
2020 Legal services 36 43 10 8 2 0 0 79 10 3632
2020 Administration and operations 38 41 10 8 3 0 0 78 11 28030
2020 Human resources 40 40 9 8 3 0 0 80 11 10351
2020 Financial management 40 41 9 7 2 0 0 81 10 7421
2020 Procurement 39 40 10 7 3 0 0 80 10 3429
2020 Real property 31 42 13 10 4 0 0 73 14 3582
2020 Materiel management 32 41 13 9 4 0 0 74 13 1648
2020 Information management 37 40 10 10 3 0 0 78 12 3732
2020 Information technology 34 41 12 9 4 0 0 76 13 12407
2020 Internal audit 41 41 8 7 2 0 0 82 9 1118
2020 Evaluation 41 41 9 6 3 0 0 82 9 1573
2020 Data sciences 36 40 10 10 3 0 0 76 13 2834
2020 Policy 32 44 10 11 4 0 0 76 14 10710
2020 Project management 34 42 11 10 3 0 0 76 13 8806
2020 Other services to the public 39 40 10 8 3 0 0 79 11 9669
2020 None of the above 33 40 12 10 4 0 0 73 15 16429
2019 Client contact centre 38 42 11 7 3 0 0 80 9 10978
2019 Health care practitioners 31 44 11 10 4 0 0 75 14 2132
2019 Federal regulators 32 41 12 11 4 0 0 73 15 4089
2019 Compliance, inspection and enforcement 30 43 11 11 5 0 0 73 15 16628
2019 Communications or public affairs 33 42 10 11 4 0 0 75 15 4947
2019 Access to information and privacy 44 37 9 7 3 0 0 81 10 1586
2019 Security 20 38 17 15 9 0 0 58 25 5218
2019 Science and technology 31 43 12 10 4 0 0 74 13 10914
2019 Library services 37 37 12 10 3 0 0 75 14 499
2019 Legal services 31 43 12 10 4 0 0 74 14 3208
2019 Administration and operations 34 41 11 9 4 0 0 76 13 26127
2019 Human resources 36 40 10 10 4 0 0 76 14 9794
2019 Financial management 34 43 10 9 4 0 0 77 13 7089
2019 Procurement 34 43 13 8 3 0 0 77 11 3127
2019 Real property 26 43 15 11 5 0 0 69 16 3368
2019 Materiel management 30 41 14 11 4 0 0 71 15 1712
2019 Information management 33 41 11 10 4 0 0 74 14 3814
2019 Information technology 29 41 14 11 5 0 0 71 15 11892
2019 Internal audit 37 41 10 9 3 0 0 79 11 1196
2019 Evaluation 37 40 12 8 3 0 0 78 11 1589
2019 Data sciences 33 42 12 9 4 0 0 74 13 2800
2019 Policy 29 43 11 12 4 0 0 72 17 9556
2019 Project management 27 43 12 12 5 0 0 71 17 7944
2019 Other services to the public 36 41 11 8 3 0 0 77 12 9207
2019 None of the above 31 41 13 10 5 0 0 72 15 16833
2018 Client contact centre 35 43 12 7 3 0 0 78 10 10039
2018 Health care practitioners 30 43 12 9 5 0 0 73 15 1986
2018 Federal regulators 29 42 13 11 5 0 0 71 16 4039
2018 Compliance, inspection and enforcement 26 42 14 12 6 0 0 69 17 16261
2018 Communications or public affairs 30 41 12 12 4 0 0 71 16 4499
2018 Access to information and privacy 41 38 10 6 5 0 0 79 11 1305
2018 Security 19 37 18 15 11 0 0 56 26 4473
2018 Science and technology 29 43 13 10 4 0 0 73 14 9791
2018 Library services 33 41 13 8 4 0 0 75 12 435
2018 Legal services 31 42 13 10 4 0 0 73 14 3196
2018 Administration and operations 32 41 12 10 5 0 0 73 15 23476
2018 Human resources 33 41 12 10 5 0 0 74 15 8435
2018 Financial management 31 42 13 10 4 0 0 73 14 6512
2018 Procurement 30 43 13 9 4 0 0 74 13 2727
2018 Real property 23 40 17 12 7 0 0 64 20 2796
2018 Materiel management 29 38 15 11 7 0 0 67 19 1478
2018 Information management 31 39 13 11 5 0 0 71 16 3477
2018 Information technology 26 40 16 11 6 0 0 66 18 10395
2018 Internal audit 35 41 12 7 4 0 0 77 11 1137
2018 Evaluation 36 43 10 7 4 0 0 79 10 1438
2018 Data sciences 31 42 13 10 4 0 0 73 14 2405
2018 Policy 27 42 12 13 6 0 0 69 19 8197
2018 Project management 26 42 14 12 5 0 0 68 18 6941
2018 Other services to the public 33 40 13 9 4 0 0 74 13 8250
2018 None of the above 29 40 14 11 7 0 0 69 18 14835
2017 Client contact centre 34 44 11 7 3 0 0 79 10 10115
2017 Health care practitioners 31 44 11 9 5 0 0 75 14 2144
2017 Federal regulators 29 44 11 10 6 0 0 73 16 4027
2017 Compliance, inspection and enforcement 26 43 13 12 6 0 0 69 18 16375
2017 Communications or public affairs 30 43 11 12 4 0 0 73 16 4249
2017 Access to information and privacy 43 36 10 8 3 0 0 79 11 1276
2017 Security 18 38 17 15 11 0 0 57 27 4922
2017 Science and technology 31 44 11 10 4 0 0 74 14 11113
2017 Library services 36 43 9 8 4 0 0 79 12 513
2017 Legal services 30 44 12 10 4 0 0 74 14 3455
2017 Administration and operations 32 42 12 10 4 0 0 74 14 25891
2017 Human resources 33 40 11 10 5 0 0 74 15 8330
2017 Financial management 31 43 11 10 5 0 0 74 15 6783
2017 Procurement 31 44 13 8 4 0 0 75 12 2794
2017 Real property 24 41 16 12 7 0 0 65 19 2947
2017 Materiel management 29 42 13 10 5 0 0 72 16 1526
2017 Information management 30 42 12 11 4 0 0 72 15 3684
2017 Information technology 26 42 15 12 6 0 0 68 18 11566
2017 Internal audit 35 43 10 8 3 0 0 79 11 974
2017 Evaluation 36 43 9 8 3 0 0 80 11 1329
2017 Data sciences 30 43 13 10 4 0 0 74 13 2217
2017 Policy 26 43 11 13 6 0 0 70 19 8117
2017 Project management 27 42 12 13 6 0 0 69 19 7143
2017 Other services to the public 34 43 11 8 4 0 0 77 12 8272
2017 None of the above 30 41 13 11 6 0 0 71 16 20993

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 34 8 3 2 0 0 87 5 13218
2020 Health care practitioners 44 39 9 5 2 0 0 83 7 2323
2020 Federal regulators 51 35 8 4 2 0 0 87 6 4052
2020 Compliance, inspection and enforcement 43 39 10 5 3 0 0 82 8 17802
2020 Communications or public affairs 51 36 7 4 2 0 0 87 6 4949
2020 Access to information and privacy 56 32 6 3 2 1 0 89 4 1644
2020 Security 31 35 14 10 9 0 0 67 19 5201
2020 Science and technology 44 40 10 5 2 0 0 84 7 10586
2020 Library services 49 35 10 5 2 0 0 83 6 500
2020 Legal services 49 39 8 4 1 0 0 87 5 3626
2020 Administration and operations 51 36 8 3 2 0 0 87 5 28086
2020 Human resources 54 34 7 3 2 0 0 89 5 10349
2020 Financial management 53 37 6 2 1 0 0 90 4 7437
2020 Procurement 52 35 8 3 1 0 0 88 4 3429
2020 Real property 45 38 10 4 2 0 0 84 6 3583
2020 Materiel management 48 37 8 4 2 0 0 86 6 1655
2020 Information management 51 35 8 4 2 0 0 86 6 3737
2020 Information technology 49 37 8 4 2 0 0 86 6 12425
2020 Internal audit 53 35 7 4 2 0 0 88 6 1117
2020 Evaluation 53 36 6 4 1 0 0 89 5 1575
2020 Data sciences 47 38 8 4 2 0 0 86 6 2838
2020 Policy 51 36 7 5 2 0 0 87 7 10741
2020 Project management 51 37 6 4 1 0 0 88 5 8808
2020 Other services to the public 51 35 8 4 2 0 0 86 6 9657
2020 None of the above 45 36 10 5 3 0 0 82 8 16444
2019 Client contact centre 44 39 10 4 3 0 0 83 7 10957
2019 Health care practitioners 39 41 10 6 4 0 0 81 9 2140
2019 Federal regulators 46 37 8 6 2 0 0 83 8 4090
2019 Compliance, inspection and enforcement 40 39 10 6 4 0 0 80 10 16639
2019 Communications or public affairs 46 38 8 5 2 0 0 84 7 4958
2019 Access to information and privacy 53 33 8 3 2 0 0 87 5 1576
2019 Security 28 35 16 11 9 0 0 63 21 5208
2019 Science and technology 40 41 10 6 2 0 0 81 8 10916
2019 Library services 47 38 8 4 3 0 0 85 7 502
2019 Legal services 42 40 10 6 2 0 0 82 8 3202
2019 Administration and operations 47 37 9 4 2 0 0 84 6 26136
2019 Human resources 49 36 8 4 2 0 0 86 6 9791
2019 Financial management 47 39 8 4 2 0 0 86 6 7102
2019 Procurement 47 38 9 4 2 0 0 85 5 3124
2019 Real property 39 41 12 4 3 0 0 80 8 3370
2019 Materiel management 44 37 11 5 2 0 0 81 7 1712
2019 Information management 46 37 9 5 2 0 0 83 8 3826
2019 Information technology 44 39 10 5 2 0 0 83 7 11905
2019 Internal audit 48 39 7 4 1 0 0 87 5 1195
2019 Evaluation 48 39 8 3 2 0 0 86 5 1587
2019 Data sciences 44 39 9 6 2 0 0 83 8 2809
2019 Policy 48 37 7 6 2 0 0 85 8 9563
2019 Project management 45 39 9 5 3 0 0 84 8 7950
2019 Other services to the public 47 36 9 5 2 0 0 84 7 9205
2019 None of the above 42 37 11 5 4 0 0 80 9 16850
2018 Client contact centre 43 41 10 4 2 0 0 84 6 10015
2018 Health care practitioners 41 41 11 5 3 0 0 82 7 1985
2018 Federal regulators 46 39 8 5 2 0 0 85 8 4044
2018 Compliance, inspection and enforcement 40 41 10 6 3 0 0 81 9 16286
2018 Communications or public affairs 47 40 7 4 1 0 0 88 6 4500
2018 Access to information and privacy 52 36 7 3 2 0 0 89 4 1313
2018 Security 28 38 15 10 9 0 0 66 19 4478
2018 Science and technology 41 43 9 5 2 0 0 84 7 9781
2018 Library services 43 43 7 5 2 0 0 86 7 437
2018 Legal services 43 40 9 5 2 0 0 83 8 3198
2018 Administration and operations 46 39 8 4 2 0 0 86 6 23477
2018 Human resources 49 39 7 4 1 0 0 88 5 8430
2018 Financial management 46 42 8 3 1 0 0 88 5 6501
2018 Procurement 45 43 8 3 1 0 0 88 4 2727
2018 Real property 40 40 11 5 3 0 0 80 8 2795
2018 Materiel management 44 41 10 3 2 0 0 85 5 1477
2018 Information management 46 40 8 4 2 0 0 86 6 3480
2018 Information technology 43 40 10 4 2 0 0 83 7 10380
2018 Internal audit 48 40 7 3 2 0 0 89 5 1140
2018 Evaluation 51 38 7 3 1 0 0 88 5 1436
2018 Data sciences 46 40 7 5 1 0 0 86 7 2409
2018 Policy 49 39 6 5 2 0 0 87 7 8202
2018 Project management 46 41 8 4 2 0 0 87 5 6951
2018 Other services to the public 46 39 9 4 2 0 0 85 6 8257
2018 None of the above 42 40 10 5 3 1 0 82 8 14838
2017 Client contact centre 40 42 10 4 3 1 0 82 7 10103
2017 Health care practitioners 40 40 10 6 3 0 0 81 9 2142
2017 Federal regulators 42 40 8 5 4 0 0 82 10 4024
2017 Compliance, inspection and enforcement 35 41 11 7 5 0 0 76 12 16374
2017 Communications or public affairs 42 40 8 6 3 0 0 83 8 4245
2017 Access to information and privacy 52 34 7 4 2 0 0 87 6 1277
2017 Security 26 35 17 10 11 0 0 61 22 4917
2017 Science and technology 41 40 10 6 3 0 0 81 9 11113
2017 Library services 47 39 7 4 3 1 0 86 7 512
2017 Legal services 40 39 11 6 3 1 0 80 10 3452
2017 Administration and operations 43 40 9 5 3 0 0 83 7 25877
2017 Human resources 45 39 8 5 2 0 0 85 7 8324
2017 Financial management 42 43 9 4 2 0 0 85 6 6779
2017 Procurement 43 43 9 3 2 0 0 86 6 2789
2017 Real property 36 42 12 6 4 0 0 78 10 2945
2017 Materiel management 43 40 10 4 3 0 0 83 7 1525
2017 Information management 43 39 10 5 3 1 0 82 8 3684
2017 Information technology 39 40 11 6 4 0 0 79 10 11569
2017 Internal audit 46 41 7 4 2 0 0 87 6 973
2017 Evaluation 46 41 6 5 2 0 0 88 7 1327
2017 Data sciences 41 43 7 6 2 0 0 85 8 2214
2017 Policy 44 39 8 6 3 0 0 83 9 8109
2017 Project management 43 40 8 6 3 0 0 83 8 7142
2017 Other services to the public 43 39 10 5 3 0 0 83 8 8262
2017 None of the above 39 39 11 6 4 0 0 79 10 20990
2014 Client contact centre 36 43 12 5 3 1 0 80 8 10909
2014 Health care practitioners 36 40 12 7 5 1 0 76 11 2486
2014 Federal regulators 40 40 10 6 3 0 0 80 10 4883
2014 Compliance, inspection and enforcement 35 40 12 7 5 1 0 75 12 19028
2014 Communications or public affairs 42 40 10 5 2 0 0 83 8 4588
2014 Access to information and privacy 50 34 9 4 3 1 0 84 7 1325
2014 Security 24 38 18 11 9 1 0 62 20 6366
2014 Science and technology 36 41 12 7 3 0 0 78 10 10894
2014 Library services 39 39 10 9 2 1 0 78 11 521
2014 Legal services 36 41 12 7 3 1 0 78 10 3615
2014 Administration and operations 41 40 11 5 3 1 0 81 8 29206
2014 Human resources 43 39 10 5 2 0 0 83 7 8773
2014 Financial management 41 42 10 4 2 0 0 83 6 7440
2014 Procurement 38 45 10 4 3 1 0 83 7 2958
2014 Real property 36 42 12 5 4 1 0 79 9 3464
2014 Materiel management 39 41 12 4 3 1 0 80 7 1936
2014 Information management 42 40 11 4 3 1 0 82 7 4626
2014 Information technology 37 41 12 6 4 1 0 78 10 13570
2014 Internal audit 42 43 9 4 2 0 0 85 6 1097
2014 Evaluation 40 40 11 6 2 0 0 80 8 1670
2014 Other services to the public 40 40 12 5 3 1 0 80 8 11739
2014 None of the above 37 40 12 6 4 1 0 78 10 26751

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 36 15 9 5 0 0 71 14 13274
2020 Health care practitioners 29 34 15 14 8 0 0 63 22 2321
2020 Federal regulators 37 35 13 9 5 0 0 73 15 4061
2020 Compliance, inspection and enforcement 28 37 15 11 8 0 0 66 19 17836
2020 Communications or public affairs 43 34 10 9 4 0 0 77 13 4960
2020 Access to information and privacy 44 32 13 7 5 0 0 76 11 1653
2020 Security 19 27 16 15 23 0 0 46 37 5221
2020 Science and technology 33 38 14 9 6 0 0 72 15 10610
2020 Library services 36 35 13 9 7 0 0 71 15 502
2020 Legal services 37 37 12 9 6 0 0 73 15 3637
2020 Administration and operations 39 35 12 9 5 0 0 74 14 28137
2020 Human resources 42 35 11 8 4 0 0 77 12 10383
2020 Financial management 41 37 11 7 3 0 0 78 11 7447
2020 Procurement 40 36 12 7 5 0 0 75 12 3455
2020 Real property 34 36 13 10 6 0 0 71 16 3595
2020 Materiel management 34 35 14 10 7 0 0 70 17 1655
2020 Information management 39 36 12 8 5 0 0 75 13 3734
2020 Information technology 40 37 12 7 4 0 0 77 11 12452
2020 Internal audit 40 38 11 8 4 0 0 78 12 1120
2020 Evaluation 40 36 11 8 5 0 0 76 12 1579
2020 Data sciences 41 36 11 8 4 0 0 77 12 2845
2020 Policy 42 36 10 8 4 0 0 78 12 10754
2020 Project management 39 37 11 8 5 0 0 76 13 8817
2020 Other services to the public 33 36 14 10 7 0 0 69 17 9689
2020 None of the above 30 35 14 11 8 0 0 66 20 16477
2019 Client contact centre 28 36 17 11 7 0 0 65 18 10990
2019 Health care practitioners 27 36 15 12 9 0 0 64 21 2141
2019 Federal regulators 33 35 14 11 7 0 0 68 18 4091
2019 Compliance, inspection and enforcement 24 37 16 12 10 0 0 61 23 16682
2019 Communications or public affairs 39 36 10 9 5 0 0 76 14 4967
2019 Access to information and privacy 39 32 14 9 6 0 0 71 15 1589
2019 Security 19 27 16 15 22 0 0 47 37 5233
2019 Science and technology 32 38 14 10 6 0 0 70 16 10941
2019 Library services 35 37 13 9 7 0 0 71 16 500
2019 Legal services 31 35 12 12 9 0 0 67 21 3211
2019 Administration and operations 36 35 13 9 6 0 0 71 16 26204
2019 Human resources 39 36 11 8 5 0 0 75 13 9823
2019 Financial management 36 38 13 7 5 0 0 75 12 7106
2019 Procurement 34 38 14 9 5 0 0 72 14 3134
2019 Real property 30 38 14 10 8 0 0 68 18 3373
2019 Materiel management 32 34 17 10 7 0 0 66 17 1718
2019 Information management 34 36 14 10 6 0 0 70 16 3830
2019 Information technology 36 37 13 8 5 0 0 73 14 11923
2019 Internal audit 34 39 15 8 5 0 0 73 12 1199
2019 Evaluation 32 38 14 10 5 0 0 70 15 1589
2019 Data sciences 39 37 11 8 5 0 0 76 13 2805
2019 Policy 40 36 10 9 5 0 0 76 14 9576
2019 Project management 34 37 12 10 6 0 0 72 16 7961
2019 Other services to the public 31 34 15 11 8 0 0 65 20 9229
2019 None of the above 29 34 15 12 10 0 0 64 21 16888
2018 Client contact centre 25 39 17 11 7 0 0 64 18 10003
2018 Health care practitioners 25 37 14 14 10 0 0 62 24 1977
2018 Federal regulators 28 38 14 11 9 0 0 66 20 4040
2018 Compliance, inspection and enforcement 22 36 16 14 12 0 0 58 26 16244
2018 Communications or public affairs 35 39 11 10 5 0 0 74 15 4492
2018 Access to information and privacy 33 37 14 9 7 0 0 70 16 1306
2018 Security 16 27 15 16 25 0 0 44 41 4465
2018 Science and technology 28 40 14 11 6 0 0 68 17 9776
2018 Library services 31 39 12 10 8 0 0 70 17 435
2018 Legal services 29 36 12 13 10 0 0 65 23 3191
2018 Administration and operations 33 37 13 10 7 0 0 70 17 23414
2018 Human resources 36 38 11 9 6 0 0 74 14 8414
2018 Financial management 33 40 13 9 5 0 0 73 14 6492
2018 Procurement 32 39 14 8 6 0 0 71 14 2719
2018 Real property 28 37 14 12 9 0 0 65 21 2794
2018 Materiel management 27 37 16 11 8 0 0 65 20 1473
2018 Information management 32 38 13 11 6 0 0 70 17 3477
2018 Information technology 32 39 14 9 6 0 0 71 15 10359
2018 Internal audit 34 37 14 9 6 0 0 71 14 1137
2018 Evaluation 32 39 12 10 6 0 0 72 16 1436
2018 Data sciences 35 40 12 8 5 0 0 75 13 2403
2018 Policy 37 37 11 10 6 0 0 74 15 8184
2018 Project management 31 39 13 10 6 0 0 71 16 6928
2018 Other services to the public 26 37 15 12 9 0 0 63 22 8237
2018 None of the above 25 36 15 12 11 0 0 62 23 14809
2017 Client contact centre 25 38 17 11 8 0 0 63 19 10104
2017 Health care practitioners 26 34 14 13 12 0 0 61 25 2136
2017 Federal regulators 28 37 12 12 10 0 0 66 22 4027
2017 Compliance, inspection and enforcement 19 35 17 14 14 0 0 55 29 16378
2017 Communications or public affairs 34 39 11 10 6 0 0 73 16 4246
2017 Access to information and privacy 36 36 13 8 7 0 0 72 15 1276
2017 Security 15 26 16 16 26 0 0 42 42 4917
2017 Science and technology 29 39 13 10 7 0 0 69 18 11112
2017 Library services 33 36 13 10 6 0 0 70 17 510
2017 Legal services 28 37 12 12 11 0 0 65 23 3450
2017 Administration and operations 31 37 13 10 8 0 0 68 18 25875
2017 Human resources 35 38 12 9 6 0 0 73 15 8321
2017 Financial management 32 40 13 9 6 0 0 72 15 6777
2017 Procurement 30 40 15 9 6 0 0 71 15 2789
2017 Real property 26 38 15 11 9 0 0 65 20 2946
2017 Materiel management 28 39 15 9 8 0 0 68 17 1526
2017 Information management 31 37 15 10 7 0 0 68 18 3682
2017 Information technology 29 39 14 9 8 0 0 68 17 11573
2017 Internal audit 34 38 14 8 6 0 0 72 14 973
2017 Evaluation 32 40 13 8 7 0 0 72 15 1331
2017 Data sciences 32 42 12 8 5 0 0 74 13 2212
2017 Policy 35 38 10 10 7 0 0 73 17 8110
2017 Project management 31 39 13 10 7 0 0 70 17 7141
2017 Other services to the public 27 35 15 12 10 0 0 62 23 8265
2017 None of the above 26 35 16 12 11 0 0 61 23 20991

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 30 9 3 2 0 0 87 4 13183
2020 Health care practitioners 57 32 8 2 1 0 0 89 4 2310
2020 Federal regulators 55 32 8 3 2 0 0 87 5 4039
2020 Compliance, inspection and enforcement 51 34 9 4 2 0 0 85 6 17738
2020 Communications or public affairs 53 33 9 4 1 0 0 86 6 4933
2020 Access to information and privacy 58 28 9 2 1 0 0 87 4 1642
2020 Security 42 32 12 6 7 0 0 74 13 5191
2020 Science and technology 54 34 8 3 1 0 0 88 4 10556
2020 Library services 57 32 7 2 1 0 0 90 3 495
2020 Legal services 56 33 8 2 1 0 0 89 3 3614
2020 Administration and operations 57 30 9 3 2 0 0 87 4 28006
2020 Human resources 56 32 8 3 1 0 0 88 4 10336
2020 Financial management 56 32 8 2 1 0 0 89 4 7419
2020 Procurement 58 31 8 2 1 0 0 89 3 3441
2020 Real property 57 31 8 3 1 0 0 88 4 3584
2020 Materiel management 59 29 9 2 1 0 0 88 3 1641
2020 Information management 56 31 9 3 2 0 0 87 4 3719
2020 Information technology 56 31 9 3 1 0 0 87 4 12385
2020 Internal audit 51 35 9 3 2 0 0 86 5 1111
2020 Evaluation 50 37 9 3 2 0 0 87 5 1580
2020 Data sciences 52 33 9 3 2 0 0 86 5 2817
2020 Policy 52 34 9 3 1 0 0 86 5 10688
2020 Project management 55 33 8 3 1 0 0 88 4 8790
2020 Other services to the public 57 30 9 2 1 0 0 87 4 9631
2020 None of the above 54 31 9 3 2 0 0 85 5 16385
2019 Client contact centre 50 34 11 4 2 0 0 84 6 10959
2019 Health care practitioners 55 33 8 3 1 0 0 88 4 2132
2019 Federal regulators 52 34 9 3 2 0 0 86 5 4072
2019 Compliance, inspection and enforcement 49 35 10 4 2 0 0 84 6 16580
2019 Communications or public affairs 51 34 9 4 2 0 0 85 6 4939
2019 Access to information and privacy 55 30 10 3 2 0 0 85 4 1578
2019 Security 41 34 13 4 7 0 0 76 11 5218
2019 Science and technology 55 33 8 2 1 0 0 88 4 10903
2019 Library services 56 32 8 2 2 0 0 88 4 494
2019 Legal services 54 34 8 2 2 0 0 89 4 3184
2019 Administration and operations 54 31 10 3 2 0 0 85 5 26087
2019 Human resources 54 33 9 3 2 0 0 87 4 9793
2019 Financial management 51 34 10 3 2 0 0 86 4 7086
2019 Procurement 54 33 8 3 2 0 0 87 4 3120
2019 Real property 53 34 8 3 2 0 0 87 5 3366
2019 Materiel management 59 28 10 1 1 0 0 87 3 1707
2019 Information management 51 33 11 3 2 0 0 84 5 3801
2019 Information technology 52 33 10 3 2 0 0 85 5 11870
2019 Internal audit 48 36 11 3 2 0 0 84 5 1183
2019 Evaluation 50 35 10 3 2 0 0 85 5 1584
2019 Data sciences 51 34 10 4 1 0 0 85 5 2796
2019 Policy 51 33 10 4 2 0 0 85 5 9534
2019 Project management 52 33 9 4 2 0 0 86 5 7923
2019 Other services to the public 56 30 9 3 2 0 0 86 5 9193
2019 None of the above 53 31 10 3 3 0 0 84 6 16823
2018 Client contact centre 48 36 10 3 2 0 0 84 5 9920
2018 Health care practitioners 55 33 7 4 1 0 0 88 5 1966
2018 Federal regulators 49 36 9 4 2 0 0 85 6 4010
2018 Compliance, inspection and enforcement 46 37 10 4 2 0 0 84 6 16156
2018 Communications or public affairs 49 36 10 4 2 0 0 85 6 4469
2018 Access to information and privacy 53 32 10 3 2 0 0 85 4 1301
2018 Security 40 36 12 6 6 0 0 76 12 4446
2018 Science and technology 53 35 8 2 1 0 0 89 4 9726
2018 Library services 53 35 9 2 1 0 0 88 3 434
2018 Legal services 51 36 8 3 1 0 0 88 4 3179
2018 Administration and operations 52 33 9 3 2 0 0 85 5 23293
2018 Human resources 52 35 9 3 2 0 0 87 4 8360
2018 Financial management 50 35 10 4 1 0 0 85 5 6461
2018 Procurement 53 34 8 3 1 0 0 88 4 2707
2018 Real property 52 34 9 3 2 0 0 86 4 2780
2018 Materiel management 54 33 9 3 2 0 0 87 4 1465
2018 Information management 51 33 11 3 2 0 0 84 5 3459
2018 Information technology 49 35 10 4 2 0 0 84 6 10318
2018 Internal audit 47 39 9 3 2 0 0 86 5 1136
2018 Evaluation 50 38 7 3 2 0 0 88 5 1433
2018 Data sciences 49 37 9 3 2 0 0 86 5 2389
2018 Policy 48 36 9 4 2 0 0 85 6 8137
2018 Project management 51 35 9 4 1 0 0 86 5 6898
2018 Other services to the public 55 32 9 3 2 0 0 87 5 8181
2018 None of the above 53 32 9 3 2 0 0 85 6 14739
2017 Client contact centre 49 37 9 3 2 0 0 86 4 10100
2017 Health care practitioners 57 32 7 3 1 0 0 89 4 2139
2017 Federal regulators 53 34 8 3 2 0 0 87 5 4017
2017 Compliance, inspection and enforcement 48 36 10 4 2 0 0 84 6 16350
2017 Communications or public affairs 50 37 8 3 1 0 0 87 5 4238
2017 Access to information and privacy 53 35 8 2 2 0 0 89 4 1275
2017 Security 42 36 12 6 5 0 0 78 10 4911
2017 Science and technology 56 34 7 2 1 0 0 90 3 11104
2017 Library services 60 31 5 3 1 0 0 91 4 511
2017 Legal services 55 34 6 3 1 0 0 89 4 3440
2017 Administration and operations 53 33 9 3 2 0 0 87 5 25856
2017 Human resources 52 36 8 3 1 0 0 88 4 8316
2017 Financial management 51 37 8 3 1 0 0 88 4 6770
2017 Procurement 53 36 8 2 1 0 0 89 3 2787
2017 Real property 55 33 8 3 1 0 0 88 4 2936
2017 Materiel management 58 31 7 2 1 0 0 89 4 1519
2017 Information management 51 34 10 3 2 0 0 85 5 3679
2017 Information technology 50 35 9 3 2 0 0 86 5 11545
2017 Internal audit 51 37 8 3 1 0 0 88 4 973
2017 Evaluation 53 35 8 2 1 0 0 88 4 1328
2017 Data sciences 50 37 9 3 1 0 0 87 4 2212
2017 Policy 49 36 8 4 2 0 0 86 5 8110
2017 Project management 52 36 8 3 1 0 0 88 4 7141
2017 Other services to the public 57 31 7 3 1 0 0 88 4 8254
2017 None of the above 54 32 9 3 2 0 0 86 5 20966
2014 Client contact centre 57 31 8 2 2 0 0 88 4 10910
2014 Health care practitioners 63 28 6 2 1 0 0 91 3 2484
2014 Federal regulators 58 30 7 4 2 0 0 87 6 4880
2014 Compliance, inspection and enforcement 56 31 9 3 2 0 0 87 5 19017
2014 Communications or public affairs 57 30 9 3 1 0 0 87 5 4583
2014 Access to information and privacy 65 25 7 2 1 0 0 91 3 1325
2014 Security 50 32 11 3 4 0 0 82 7 6367
2014 Science and technology 60 29 7 2 1 0 0 90 3 10892
2014 Library services 58 30 8 2 2 0 0 88 4 520
2014 Legal services 62 30 6 2 1 0 0 91 3 3614
2014 Administration and operations 61 28 8 2 1 0 0 89 4 29196
2014 Human resources 62 28 7 2 1 0 0 90 3 8775
2014 Financial management 60 30 7 2 1 0 0 90 3 7437
2014 Procurement 61 29 7 2 1 0 0 90 3 2957
2014 Real property 63 27 7 2 1 0 0 90 3 3466
2014 Materiel management 64 25 7 2 1 0 0 90 3 1934
2014 Information management 59 28 8 3 2 0 0 88 4 4628
2014 Information technology 58 29 8 3 2 0 0 87 4 13564
2014 Internal audit 56 31 10 2 2 0 0 87 3 1097
2014 Evaluation 55 33 8 3 1 0 0 88 4 1669
2014 Other services to the public 62 27 7 2 1 0 0 90 3 11736
2014 None of the above 59 28 8 2 2 0 0 88 4 26739

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 32 19 13 7 1 1 60 20 13248
2020 Health care practitioners 25 38 15 14 8 0 0 63 22 2316
2020 Federal regulators 36 39 11 8 5 0 0 75 13 4044
2020 Compliance, inspection and enforcement 27 38 15 13 8 0 0 64 20 17783
2020 Communications or public affairs 38 37 11 10 4 0 0 76 14 4942
2020 Access to information and privacy 39 35 13 8 4 0 1 74 13 1646
2020 Security 20 30 15 16 19 0 0 51 34 5209
2020 Science and technology 33 41 12 9 4 0 0 75 13 10576
2020 Library services 35 38 11 11 6 0 0 73 17 501
2020 Legal services 31 39 14 11 6 0 0 70 16 3626
2020 Administration and operations 37 36 13 9 5 0 0 73 14 28069
2020 Human resources 40 37 11 7 4 0 0 78 11 10352
2020 Financial management 40 38 11 6 3 0 0 79 10 7436
2020 Procurement 39 36 13 8 4 0 0 75 12 3434
2020 Real property 35 39 12 8 5 0 0 74 14 3586
2020 Materiel management 34 38 13 9 5 0 0 72 15 1646
2020 Information management 38 37 12 8 5 0 0 76 12 3726
2020 Information technology 41 37 11 7 3 0 0 78 11 12420
2020 Internal audit 38 39 12 8 3 0 0 78 10 1121
2020 Evaluation 34 39 14 9 4 0 0 73 13 1581
2020 Data sciences 40 38 11 8 3 0 0 78 11 2837
2020 Policy 38 40 10 8 3 0 0 78 11 10724
2020 Project management 40 39 10 7 4 0 0 79 11 8803
2020 Other services to the public 28 36 15 12 7 0 1 65 19 9657
2020 None of the above 29 36 15 12 8 0 0 65 20 16419
2019 Client contact centre 24 33 19 14 10 0 1 57 24 10956
2019 Health care practitioners 24 37 14 15 9 0 0 62 24 2138
2019 Federal regulators 30 39 12 11 6 0 0 70 18 4094
2019 Compliance, inspection and enforcement 23 37 15 14 10 0 0 61 24 16643
2019 Communications or public affairs 36 38 11 11 5 0 0 74 15 4957
2019 Access to information and privacy 36 34 15 8 6 0 0 71 14 1591
2019 Security 20 30 15 16 20 0 0 49 36 5226
2019 Science and technology 32 40 13 10 5 0 0 72 15 10918
2019 Library services 31 40 10 12 8 0 0 70 20 502
2019 Legal services 27 35 15 16 8 0 0 62 24 3197
2019 Administration and operations 33 36 14 10 6 0 0 70 16 26138
2019 Human resources 37 37 12 8 5 0 0 75 13 9784
2019 Financial management 36 39 12 9 4 0 0 75 13 7100
2019 Procurement 33 39 15 8 5 0 0 72 13 3118
2019 Real property 31 39 14 10 6 0 0 70 16 3364
2019 Materiel management 33 36 14 10 7 0 0 70 16 1712
2019 Information management 34 38 13 9 5 0 0 73 14 3815
2019 Information technology 36 39 12 8 4 0 0 76 12 11886
2019 Internal audit 33 38 13 10 5 0 0 72 15 1189
2019 Evaluation 28 41 13 11 5 0 0 70 17 1586
2019 Data sciences 37 37 11 9 5 0 0 75 14 2801
2019 Policy 37 39 10 9 5 0 0 76 14 9541
2019 Project management 34 40 11 9 5 0 0 75 14 7950
2019 Other services to the public 27 36 15 13 9 0 0 63 22 9209
2019 None of the above 27 36 15 12 9 0 0 63 21 16832
2018 Client contact centre 20 33 20 15 11 0 1 53 26 9986
2018 Health care practitioners 21 39 14 14 11 0 0 61 25 1982
2018 Federal regulators 27 40 14 11 7 0 0 68 18 4023
2018 Compliance, inspection and enforcement 20 36 16 15 12 0 0 57 28 16234
2018 Communications or public affairs 32 39 12 11 5 0 0 72 17 4484
2018 Access to information and privacy 31 36 16 10 6 0 0 67 16 1303
2018 Security 17 29 13 18 22 0 0 47 40 4458
2018 Science and technology 28 42 13 11 6 0 0 70 16 9727
2018 Library services 28 40 13 10 8 0 0 68 18 436
2018 Legal services 23 37 14 15 9 0 0 61 24 3189
2018 Administration and operations 30 38 13 11 7 0 0 68 18 23377
2018 Human resources 34 38 12 10 5 0 0 73 15 8394
2018 Financial management 31 41 13 9 5 0 0 73 14 6468
2018 Procurement 30 42 13 10 5 0 0 72 15 2712
2018 Real property 29 38 13 11 9 0 0 67 20 2789
2018 Materiel management 28 39 14 11 8 0 0 67 19 1471
2018 Information management 31 38 15 10 6 0 0 69 16 3469
2018 Information technology 32 40 14 9 5 0 0 72 14 10351
2018 Internal audit 33 36 14 10 6 0 0 70 16 1132
2018 Evaluation 30 40 13 11 6 0 0 70 17 1439
2018 Data sciences 34 40 12 9 6 0 0 74 14 2394
2018 Policy 34 40 11 10 5 0 0 74 15 8159
2018 Project management 33 41 12 9 5 0 0 74 14 6929
2018 Other services to the public 24 36 15 14 11 0 0 60 25 8211
2018 None of the above 24 36 15 13 11 0 0 61 24 14800
2017 Client contact centre 20 35 18 15 10 0 1 56 26 10078
2017 Health care practitioners 24 38 13 14 11 0 0 62 25 2139
2017 Federal regulators 30 41 11 11 7 0 0 71 19 4013
2017 Compliance, inspection and enforcement 20 37 14 16 12 0 0 57 29 16336
2017 Communications or public affairs 34 40 11 10 5 0 0 74 15 4240
2017 Access to information and privacy 34 38 11 9 6 0 1 73 16 1274
2017 Security 17 31 14 18 20 0 0 48 38 4898
2017 Science and technology 31 43 11 10 5 0 0 74 15 11090
2017 Library services 31 44 9 9 5 1 0 76 14 511
2017 Legal services 24 39 13 14 9 0 0 64 23 3437
2017 Administration and operations 31 39 13 11 6 0 0 70 18 25809
2017 Human resources 33 41 11 9 5 0 0 75 14 8312
2017 Financial management 33 42 11 9 5 0 0 75 14 6763
2017 Procurement 32 42 12 8 5 0 0 75 13 2787
2017 Real property 30 41 12 10 6 0 0 71 17 2934
2017 Materiel management 33 41 11 8 7 0 0 74 15 1513
2017 Information management 31 41 12 10 5 0 0 73 15 3677
2017 Information technology 32 41 12 9 5 0 0 73 15 11538
2017 Internal audit 35 37 12 11 5 0 0 72 16 972
2017 Evaluation 31 41 13 10 5 0 0 72 15 1326
2017 Data sciences 34 42 11 9 4 0 1 76 13 2212
2017 Policy 35 41 10 9 5 0 0 76 14 8106
2017 Project management 34 42 11 9 5 0 0 75 14 7135
2017 Other services to the public 25 37 13 14 10 0 0 62 24 8249
2017 None of the above 26 38 14 12 9 0 1 64 22 20942
2014 Client contact centre 15 35 19 17 13 0 1 51 31 10913
2014 Health care practitioners 16 38 12 19 16 0 0 54 34 2486
2014 Federal regulators 23 43 12 14 8 0 0 66 22 4884
2014 Compliance, inspection and enforcement 16 38 14 17 15 0 0 54 32 19031
2014 Communications or public affairs 26 43 11 13 7 0 1 69 20 4590
2014 Access to information and privacy 27 43 14 9 6 0 1 70 16 1325
2014 Security 13 32 16 21 18 0 0 45 39 6369
2014 Science and technology 21 44 13 13 8 0 0 66 21 10892
2014 Library services 23 42 10 13 11 0 1 65 25 521
2014 Legal services 18 39 14 18 11 0 0 57 29 3617
2014 Administration and operations 24 41 13 12 8 0 0 66 21 29207
2014 Human resources 26 41 12 12 7 0 0 68 20 8775
2014 Financial management 27 43 13 11 6 0 0 70 17 7442
2014 Procurement 23 45 13 12 7 0 0 68 20 2957
2014 Real property 24 43 14 12 7 0 0 67 19 3467
2014 Materiel management 25 42 11 12 9 0 0 67 22 1940
2014 Information management 25 42 13 12 7 0 0 67 19 4632
2014 Information technology 24 42 14 12 8 0 0 66 20 13573
2014 Internal audit 28 40 13 12 6 0 0 69 19 1096
2014 Evaluation 23 42 13 13 9 0 0 66 22 1670
2014 Other services to the public 20 39 14 15 12 0 0 59 27 11738
2014 None of the above 21 39 14 14 10 0 0 61 25 26766

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 31 20 11 6 1 1 62 18 13273
2020 Health care practitioners 29 34 18 12 7 0 0 63 19 2322
2020 Federal regulators 37 34 15 8 5 0 0 72 13 4063
2020 Compliance, inspection and enforcement 29 35 18 11 7 0 0 64 19 17851
2020 Communications or public affairs 44 33 11 7 4 0 0 77 11 4963
2020 Access to information and privacy 42 31 14 8 4 1 1 74 12 1650
2020 Security 23 26 17 14 19 0 0 50 33 5224
2020 Science and technology 40 35 13 8 4 0 0 75 12 10614
2020 Library services 37 38 12 8 5 0 0 74 13 502
2020 Legal services 34 36 16 9 4 0 0 71 14 3636
2020 Administration and operations 42 32 14 7 4 0 0 74 12 28151
2020 Human resources 46 33 12 6 3 0 0 79 9 10390
2020 Financial management 45 35 12 5 3 0 0 80 8 7455
2020 Procurement 42 33 14 6 4 0 0 76 10 3447
2020 Real property 40 34 13 7 5 0 0 74 12 3593
2020 Materiel management 38 34 15 7 6 0 0 72 13 1652
2020 Information management 43 32 13 6 5 0 0 76 11 3738
2020 Information technology 43 35 13 6 4 0 0 78 9 12461
2020 Internal audit 41 35 14 6 3 0 1 76 10 1123
2020 Evaluation 35 38 13 8 5 0 0 74 13 1580
2020 Data sciences 48 33 10 6 3 0 0 81 9 2842
2020 Policy 41 36 12 8 4 0 0 77 11 10764
2020 Project management 44 34 11 7 4 0 0 78 11 8830
2020 Other services to the public 32 33 18 10 7 0 1 66 17 9691
2020 None of the above 33 33 16 10 7 0 0 66 17 16487
2019 Client contact centre 27 31 20 12 9 0 1 59 21 10999
2019 Health care practitioners 28 34 16 12 9 0 0 63 21 2144
2019 Federal regulators 32 34 15 10 7 0 0 67 18 4097
2019 Compliance, inspection and enforcement 25 34 18 12 10 0 0 59 22 16697
2019 Communications or public affairs 42 34 12 8 4 0 0 76 12 4967
2019 Access to information and privacy 38 33 16 7 4 0 1 72 12 1589
2019 Security 22 27 18 14 20 0 0 48 34 5234
2019 Science and technology 37 35 14 9 5 0 0 72 14 10939
2019 Library services 34 36 12 11 6 0 0 70 18 500
2019 Legal services 30 34 17 11 7 0 0 64 19 3216
2019 Administration and operations 39 33 14 8 5 0 0 72 14 26206
2019 Human resources 42 34 12 7 4 0 0 77 11 9816
2019 Financial management 40 35 13 7 4 0 0 76 11 7117
2019 Procurement 37 36 14 7 5 0 0 73 12 3133
2019 Real property 35 36 15 8 6 0 0 71 14 3379
2019 Materiel management 35 35 16 8 5 0 0 70 14 1712
2019 Information management 39 33 15 7 5 0 0 73 12 3829
2019 Information technology 39 36 13 7 5 0 0 75 11 11933
2019 Internal audit 35 36 16 9 4 0 0 71 13 1198
2019 Evaluation 31 36 18 9 6 0 0 67 15 1588
2019 Data sciences 45 31 12 7 5 0 0 77 12 2807
2019 Policy 39 35 12 9 5 0 0 74 14 9586
2019 Project management 39 34 13 9 5 0 0 74 13 7962
2019 Other services to the public 31 32 18 11 8 0 0 63 19 9225
2019 None of the above 31 33 17 10 8 0 0 64 19 16900
2018 Client contact centre 23 32 20 14 10 0 1 56 24 9951
2018 Health care practitioners 27 34 16 13 10 0 0 61 23 1975
2018 Federal regulators 29 35 16 12 8 0 0 65 20 4019
2018 Compliance, inspection and enforcement 22 33 19 14 12 0 0 55 26 16175
2018 Communications or public affairs 38 34 13 9 5 0 0 72 15 4479
2018 Access to information and privacy 34 34 17 9 6 0 0 69 15 1303
2018 Security 19 26 16 16 23 0 0 45 38 4445
2018 Science and technology 35 36 14 9 5 0 0 71 15 9725
2018 Library services 33 36 16 9 6 0 0 69 15 436
2018 Legal services 28 36 16 12 8 0 0 64 20 3180
2018 Administration and operations 36 34 14 9 6 0 0 70 15 23348
2018 Human resources 40 36 12 7 4 0 0 76 12 8372
2018 Financial management 37 37 15 7 4 0 0 74 12 6476
2018 Procurement 34 36 16 8 6 0 0 70 14 2703
2018 Real property 32 35 15 9 8 0 0 67 18 2776
2018 Materiel management 32 33 16 11 8 0 0 66 19 1470
2018 Information management 36 34 15 9 6 0 0 70 15 3459
2018 Information technology 35 36 15 8 6 0 0 72 14 10306
2018 Internal audit 34 35 15 8 6 0 0 70 15 1128
2018 Evaluation 33 35 16 11 5 0 0 68 16 1430
2018 Data sciences 42 34 12 8 5 0 0 76 13 2400
2018 Policy 36 36 13 9 5 0 0 73 14 8143
2018 Project management 37 35 14 9 5 0 0 72 14 6908
2018 Other services to the public 28 33 18 12 9 0 0 61 21 8214
2018 None of the above 28 33 18 11 10 0 0 62 21 14757
2017 Client contact centre 24 33 20 13 9 0 1 58 22 10092
2017 Health care practitioners 28 33 16 13 10 0 0 62 22 2140
2017 Federal regulators 30 35 15 12 8 0 0 66 20 4013
2017 Compliance, inspection and enforcement 22 33 18 15 12 0 0 55 27 16336
2017 Communications or public affairs 39 35 12 9 4 0 0 75 13 4241
2017 Access to information and privacy 37 35 13 9 5 0 1 73 14 1275
2017 Security 18 27 17 17 21 0 0 45 38 4903
2017 Science and technology 37 36 13 9 5 0 0 73 14 11099
2017 Library services 34 41 11 8 6 0 0 75 13 511
2017 Legal services 28 36 17 12 7 1 0 64 19 3441
2017 Administration and operations 36 35 14 9 6 0 0 71 15 25835
2017 Human resources 40 36 12 8 4 0 0 76 12 8319
2017 Financial management 38 37 13 8 5 0 0 75 12 6761
2017 Procurement 35 38 13 8 4 0 0 74 13 2785
2017 Real property 33 37 15 9 6 0 0 70 16 2936
2017 Materiel management 35 36 14 8 6 0 0 72 14 1515
2017 Information management 36 37 14 7 5 0 0 74 12 3677
2017 Information technology 35 36 14 9 5 0 0 71 15 11542
2017 Internal audit 35 34 16 10 5 0 0 69 15 971
2017 Evaluation 34 37 14 10 5 0 0 71 15 1326
2017 Data sciences 42 34 11 8 5 0 0 77 12 2209
2017 Policy 37 35 12 10 6 0 0 72 15 8103
2017 Project management 38 36 12 10 5 0 0 73 15 7135
2017 Other services to the public 28 34 16 12 9 0 1 63 21 8245
2017 None of the above 30 34 16 11 8 0 0 64 20 20956
2014 Client contact centre 20 34 21 14 10 0 1 54 25 10913
2014 Health care practitioners 22 35 16 15 12 0 0 57 27 2488
2014 Federal regulators 27 37 14 12 9 0 0 64 21 4880
2014 Compliance, inspection and enforcement 20 34 17 16 13 0 0 54 29 19027
2014 Communications or public affairs 34 36 13 11 6 0 0 70 17 4590
2014 Access to information and privacy 33 37 15 9 5 0 0 71 14 1327
2014 Security 17 29 19 18 17 0 0 46 35 6368
2014 Science and technology 31 37 14 11 7 0 0 68 18 10893
2014 Library services 29 37 14 11 8 0 0 67 19 521
2014 Legal services 24 37 17 14 8 0 0 61 22 3613
2014 Administration and operations 32 36 14 10 7 0 0 69 17 29207
2014 Human resources 34 37 13 9 6 0 0 72 15 8772
2014 Financial management 33 39 14 8 5 0 0 72 14 7440
2014 Procurement 29 39 16 10 6 0 0 68 16 2958
2014 Real property 28 39 14 11 7 0 0 67 18 3469
2014 Materiel management 31 37 15 10 7 0 0 68 17 1940
2014 Information management 32 37 15 10 6 0 0 69 16 4633
2014 Information technology 30 37 15 10 7 0 0 67 17 13572
2014 Internal audit 31 34 16 11 7 0 0 66 18 1097
2014 Evaluation 28 36 15 13 7 0 0 64 20 1669
2014 Other services to the public 25 34 17 13 10 0 0 60 23 11740
2014 None of the above 26 35 16 12 9 0 0 62 22 26761

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 40 11 7 3 0 0 79 10 13190
2020 Health care practitioners 29 38 14 14 5 0 0 67 19 2304
2020 Federal regulators 35 40 12 9 4 0 0 75 13 4030
2020 Compliance, inspection and enforcement 29 43 14 9 4 0 0 72 13 17709
2020 Communications or public affairs 40 40 10 7 3 0 0 80 10 4950
2020 Access to information and privacy 43 37 10 7 3 1 0 80 10 1635
2020 Security 21 30 19 16 14 0 0 51 30 5184
2020 Science and technology 29 44 14 9 3 1 1 74 12 10580
2020 Library services 36 40 13 8 2 0 0 77 11 500
2020 Legal services 32 43 11 10 4 0 0 75 14 3624
2020 Administration and operations 40 39 11 7 3 0 0 79 10 27932
2020 Human resources 43 37 9 7 3 0 0 81 10 10320
2020 Financial management 42 40 10 6 2 0 0 82 8 7412
2020 Procurement 40 39 11 7 3 0 0 79 10 3426
2020 Real property 33 40 13 9 4 0 0 73 13 3564
2020 Materiel management 35 38 13 9 4 0 0 74 13 1645
2020 Information management 40 39 11 6 3 0 0 80 9 3715
2020 Information technology 39 39 11 7 3 0 0 79 9 12412
2020 Internal audit 42 41 9 5 2 0 0 84 7 1111
2020 Evaluation 37 40 13 7 3 1 1 78 9 1579
2020 Data sciences 37 41 11 7 3 1 0 78 10 2846
2020 Policy 36 41 10 8 3 0 1 79 11 10705
2020 Project management 37 40 12 7 3 0 0 78 10 8782
2020 Other services to the public 35 40 13 9 4 0 0 75 12 9646
2020 None of the above 31 39 15 9 5 0 0 70 14 16372
2019 Client contact centre 33 42 13 8 4 0 0 75 12 10889
2019 Health care practitioners 27 39 14 12 7 0 0 66 19 2120
2019 Federal regulators 31 40 13 11 5 0 0 71 16 4041
2019 Compliance, inspection and enforcement 26 42 15 11 6 0 0 68 17 16464
2019 Communications or public affairs 38 40 11 8 3 0 0 79 11 4930
2019 Access to information and privacy 42 36 11 8 3 0 0 78 11 1572
2019 Security 20 31 20 16 13 0 0 51 30 5174
2019 Science and technology 29 41 15 10 4 1 1 71 14 10859
2019 Library services 34 38 10 14 3 0 0 72 18 500
2019 Legal services 28 41 13 12 6 0 0 69 18 3164
2019 Administration and operations 37 39 12 8 4 0 0 76 12 25858
2019 Human resources 39 39 10 8 4 0 0 79 12 9737
2019 Financial management 39 41 10 7 3 0 0 80 10 7030
2019 Procurement 34 42 12 8 3 0 0 76 11 3096
2019 Real property 29 40 15 10 6 0 0 69 16 3343
2019 Materiel management 31 40 15 10 4 0 0 72 13 1695
2019 Information management 37 39 13 8 3 0 0 76 11 3774
2019 Information technology 35 39 13 8 4 0 0 75 12 11802
2019 Internal audit 35 43 13 6 2 0 0 78 8 1183
2019 Evaluation 31 43 13 9 3 0 1 75 12 1577
2019 Data sciences 35 40 13 7 3 1 1 77 10 2791
2019 Policy 36 40 11 8 3 0 1 77 12 9498
2019 Project management 32 41 13 10 4 0 0 73 14 7839
2019 Other services to the public 33 38 14 9 5 0 0 71 15 9147
2019 None of the above 30 38 15 10 6 0 0 68 16 16686
2018 Client contact centre 29 41 15 10 6 0 0 70 15 9980
2018 Health care practitioners 25 36 15 14 9 0 0 61 23 1985
2018 Federal regulators 28 37 16 11 7 0 0 66 18 4030
2018 Compliance, inspection and enforcement 23 36 18 13 9 0 0 60 22 16213
2018 Communications or public affairs 34 38 13 10 4 0 0 73 14 4489
2018 Access to information and privacy 37 36 13 10 4 0 0 73 15 1303
2018 Security 18 27 18 17 20 0 0 45 37 4454
2018 Science and technology 26 38 17 12 5 0 1 65 18 9746
2018 Library services 30 39 15 11 5 0 0 69 16 433
2018 Legal services 27 37 14 14 9 0 0 63 23 3186
2018 Administration and operations 34 36 14 9 5 0 0 71 15 23387
2018 Human resources 37 37 12 10 4 0 0 74 14 8397
2018 Financial management 35 39 13 8 4 0 0 74 12 6470
2018 Procurement 33 38 14 9 5 0 0 72 14 2716
2018 Real property 28 33 17 12 9 0 0 62 21 2789
2018 Materiel management 30 35 17 11 7 0 0 66 17 1470
2018 Information management 34 37 15 8 5 0 0 71 14 3471
2018 Information technology 31 38 16 9 6 0 0 69 15 10345
2018 Internal audit 35 39 13 8 4 0 1 75 12 1133
2018 Evaluation 32 37 14 10 5 0 1 70 15 1437
2018 Data sciences 35 37 14 9 5 0 1 72 14 2400
2018 Policy 32 37 13 10 5 0 1 71 15 8164
2018 Project management 30 39 15 11 5 0 0 70 15 6917
2018 Other services to the public 29 36 15 11 7 0 0 66 19 8218
2018 None of the above 27 35 17 12 9 0 0 62 21 14784
2017 Client contact centre 30 40 15 9 5 0 0 71 14 10083
2017 Health care practitioners 27 36 15 13 9 0 0 63 22 2139
2017 Federal regulators 30 37 14 11 7 0 0 67 19 4014
2017 Compliance, inspection and enforcement 23 38 17 14 8 0 0 61 22 16340
2017 Communications or public affairs 37 38 11 9 4 0 0 76 13 4235
2017 Access to information and privacy 40 36 12 6 5 0 0 77 11 1275
2017 Security 17 29 19 17 17 0 0 47 34 4908
2017 Science and technology 30 39 15 10 5 0 1 69 16 11096
2017 Library services 36 39 10 10 5 0 1 76 14 511
2017 Legal services 27 39 14 12 7 0 0 66 19 3438
2017 Administration and operations 35 38 13 9 5 0 0 73 14 25840
2017 Human resources 38 37 11 9 4 0 0 75 14 8305
2017 Financial management 36 39 12 8 4 0 0 76 12 6766
2017 Procurement 35 40 12 8 4 0 0 76 12 2787
2017 Real property 29 38 15 11 7 0 0 67 18 2933
2017 Materiel management 33 38 15 8 6 0 0 71 14 1516
2017 Information management 35 39 13 8 4 0 0 74 13 3677
2017 Information technology 33 38 14 9 6 0 0 71 15 11547
2017 Internal audit 35 41 13 7 4 0 0 76 11 971
2017 Evaluation 35 39 12 9 4 0 0 74 13 1324
2017 Data sciences 35 39 13 8 4 0 1 75 12 2205
2017 Policy 34 38 12 10 5 1 1 73 14 8108
2017 Project management 33 38 13 11 5 0 0 71 16 7138
2017 Other services to the public 32 37 13 11 7 0 0 69 18 8254
2017 None of the above 29 37 15 11 7 0 0 66 19 20946
2014 Client contact centre 26 42 16 10 6 0 0 68 16 10907
2014 Health care practitioners 23 36 15 16 11 0 0 59 26 2488
2014 Federal regulators 27 38 15 13 7 1 0 65 19 4885
2014 Compliance, inspection and enforcement 22 38 17 14 9 0 0 61 23 19023
2014 Communications or public affairs 35 38 12 10 4 0 0 73 14 4586
2014 Access to information and privacy 36 38 13 8 4 0 0 74 13 1324
2014 Security 16 30 22 17 14 0 0 47 31 6366
2014 Science and technology 24 39 17 12 7 1 1 64 19 10889
2014 Library services 31 33 15 12 7 1 1 65 20 520
2014 Legal services 26 38 16 13 7 0 0 64 20 3614
2014 Administration and operations 32 38 14 10 6 0 0 71 15 29210
2014 Human resources 35 38 12 10 5 0 0 73 15 8775
2014 Financial management 33 40 13 9 5 0 0 74 13 7437
2014 Procurement 29 40 15 10 5 0 0 70 15 2953
2014 Real property 26 37 16 13 7 0 0 64 20 3467
2014 Materiel management 28 36 16 12 6 0 0 65 19 1940
2014 Information management 32 38 14 10 6 0 0 70 15 4630
2014 Information technology 29 38 16 10 6 0 0 67 17 13573
2014 Internal audit 31 43 14 7 5 0 0 74 12 1096
2014 Evaluation 27 40 15 10 6 1 0 68 16 1669
2014 Other services to the public 27 39 15 11 8 0 0 66 19 11735
2014 None of the above 26 37 17 11 8 0 1 64 19 26757

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 35 9 5 2 0 0 83 7 13303
2020 Health care practitioners 44 38 11 5 2 0 0 83 7 2320
2020 Federal regulators 46 37 9 5 2 0 0 83 7 4068
2020 Compliance, inspection and enforcement 42 39 11 5 3 0 0 81 8 17858
2020 Communications or public affairs 48 36 9 6 2 0 0 84 8 4972
2020 Access to information and privacy 51 33 10 4 2 0 0 84 6 1647
2020 Security 33 36 15 9 7 0 0 69 16 5237
2020 Science and technology 47 38 9 4 1 0 0 85 6 10628
2020 Library services 51 35 10 3 2 0 0 86 4 502
2020 Legal services 46 39 9 5 1 0 0 85 7 3640
2020 Administration and operations 48 36 9 5 2 0 0 84 7 28168
2020 Human resources 49 35 9 5 2 0 0 85 7 10410
2020 Financial management 49 36 9 4 2 0 0 85 6 7465
2020 Procurement 48 37 9 4 2 0 0 86 5 3455
2020 Real property 47 36 10 5 2 0 0 83 7 3593
2020 Materiel management 49 35 10 4 2 0 0 84 6 1654
2020 Information management 49 34 9 5 2 0 0 84 7 3742
2020 Information technology 47 36 10 5 2 0 0 83 7 12486
2020 Internal audit 46 39 9 5 2 0 0 85 7 1123
2020 Evaluation 46 39 9 5 2 0 0 85 6 1583
2020 Data sciences 46 38 8 5 2 0 0 84 8 2851
2020 Policy 45 38 9 6 2 0 0 83 8 10768
2020 Project management 46 37 9 5 2 0 0 83 7 8835
2020 Other services to the public 49 35 9 5 2 0 0 84 7 9706
2020 None of the above 45 36 10 5 3 0 0 81 8 16509
2019 Client contact centre 40 39 12 5 4 0 0 79 9 11017
2019 Health care practitioners 43 39 10 5 2 0 0 82 8 2140
2019 Federal regulators 42 40 10 6 2 0 0 82 8 4106
2019 Compliance, inspection and enforcement 39 41 12 6 3 0 0 79 9 16693
2019 Communications or public affairs 46 37 9 5 2 0 0 84 7 4978
2019 Access to information and privacy 48 36 9 5 2 0 0 83 7 1591
2019 Security 33 38 15 7 7 0 0 71 14 5254
2019 Science and technology 46 39 9 4 2 0 0 85 6 10973
2019 Library services 45 37 10 3 4 0 0 82 8 502
2019 Legal services 44 40 9 5 2 0 0 83 8 3220
2019 Administration and operations 46 36 10 5 3 0 0 82 8 26240
2019 Human resources 46 37 9 5 2 0 0 84 7 9839
2019 Financial management 44 40 10 4 2 0 0 84 7 7123
2019 Procurement 45 39 9 4 3 0 0 84 7 3137
2019 Real property 44 38 10 5 3 0 0 82 8 3384
2019 Materiel management 45 38 11 4 2 0 0 83 6 1718
2019 Information management 43 37 11 5 3 0 0 81 8 3840
2019 Information technology 43 38 11 5 3 0 0 81 8 11961
2019 Internal audit 40 43 11 5 2 0 0 83 7 1202
2019 Evaluation 42 40 11 5 2 0 0 83 7 1596
2019 Data sciences 46 38 9 5 2 0 0 84 7 2813
2019 Policy 45 37 9 6 3 0 0 82 9 9616
2019 Project management 42 39 11 6 3 0 0 81 9 7992
2019 Other services to the public 47 35 10 5 3 0 0 82 8 9243
2019 None of the above 44 36 11 5 4 0 0 80 9 16927
2018 Client contact centre 38 40 12 6 4 0 0 78 10 10013
2018 Health care practitioners 42 39 10 6 2 0 0 81 8 1978
2018 Federal regulators 38 41 11 6 3 0 0 80 9 4041
2018 Compliance, inspection and enforcement 35 43 12 7 4 0 0 77 10 16270
2018 Communications or public affairs 42 39 10 6 2 0 0 82 8 4497
2018 Access to information and privacy 45 35 12 5 3 0 0 81 7 1309
2018 Security 30 38 16 9 7 0 0 68 16 4466
2018 Science and technology 43 41 9 4 2 0 0 84 6 9774
2018 Library services 41 39 12 5 3 0 0 80 8 435
2018 Legal services 40 40 11 5 3 0 0 80 8 3193
2018 Administration and operations 42 38 11 6 3 0 0 80 9 23438
2018 Human resources 43 40 9 5 3 0 0 83 8 8421
2018 Financial management 41 40 11 5 3 0 0 81 8 6497
2018 Procurement 43 39 11 4 3 0 0 83 6 2726
2018 Real property 41 37 12 6 3 0 0 79 9 2790
2018 Materiel management 41 41 10 5 3 0 0 82 8 1473
2018 Information management 41 39 12 6 3 0 0 80 9 3478
2018 Information technology 39 40 11 6 3 0 0 79 9 10379
2018 Internal audit 39 42 11 5 3 0 0 81 8 1137
2018 Evaluation 42 42 8 5 3 0 0 84 8 1437
2018 Data sciences 42 39 10 6 2 0 0 82 8 2408
2018 Policy 40 39 10 7 3 0 0 80 10 8186
2018 Project management 40 40 12 6 2 0 0 80 8 6943
2018 Other services to the public 44 36 11 5 3 0 0 81 8 8250
2018 None of the above 41 37 11 6 4 0 0 79 10 14834
2017 Client contact centre 37 41 12 5 4 0 0 79 9 10084
2017 Health care practitioners 43 39 9 5 3 0 0 82 8 2135
2017 Federal regulators 40 40 10 6 3 0 0 81 9 4007
2017 Compliance, inspection and enforcement 34 42 13 7 4 0 0 76 11 16317
2017 Communications or public affairs 43 40 9 5 2 0 0 83 8 4231
2017 Access to information and privacy 45 38 9 5 3 0 0 83 8 1278
2017 Security 30 40 15 8 7 0 0 70 15 4899
2017 Science and technology 45 40 9 5 2 0 0 85 7 11096
2017 Library services 49 37 8 4 2 0 0 85 7 510
2017 Legal services 41 40 9 6 3 0 0 81 9 3431
2017 Administration and operations 41 39 11 6 3 0 0 80 9 25808
2017 Human resources 43 40 10 5 3 0 0 83 8 8302
2017 Financial management 41 41 11 5 3 0 0 82 8 6753
2017 Procurement 41 43 10 4 2 0 0 84 6 2783
2017 Real property 42 39 11 5 3 0 0 81 8 2933
2017 Materiel management 45 38 10 4 3 0 0 83 7 1516
2017 Information management 39 40 11 6 4 0 0 79 9 3677
2017 Information technology 39 40 11 6 4 0 0 79 10 11538
2017 Internal audit 41 41 10 6 3 0 0 82 8 969
2017 Evaluation 44 38 10 5 2 0 0 83 7 1326
2017 Data sciences 42 41 9 4 3 0 0 84 7 2206
2017 Policy 41 39 10 7 3 0 0 80 10 8102
2017 Project management 40 40 10 6 3 0 0 81 9 7134
2017 Other services to the public 44 36 10 6 3 0 0 81 9 8245
2017 None of the above 42 38 11 5 4 0 0 79 9 20922
2014 Client contact centre 36 42 12 5 4 0 0 79 9 10902
2014 Health care practitioners 41 40 10 5 3 0 0 82 8 2482
2014 Federal regulators 40 40 11 7 3 0 0 80 10 4885
2014 Compliance, inspection and enforcement 36 42 12 6 4 0 0 78 10 19026
2014 Communications or public affairs 42 39 10 6 3 0 0 81 9 4590
2014 Access to information and privacy 47 36 9 4 3 0 0 83 8 1325
2014 Security 33 43 13 6 5 0 0 76 11 6359
2014 Science and technology 41 41 10 5 2 0 0 83 8 10886
2014 Library services 43 35 9 9 2 1 0 79 12 520
2014 Legal services 40 41 10 6 3 0 0 81 9 3615
2014 Administration and operations 40 39 11 6 4 0 0 79 10 29196
2014 Human resources 42 39 10 6 3 0 0 81 9 8767
2014 Financial management 40 41 11 5 3 0 0 81 8 7434
2014 Procurement 39 42 10 6 3 0 0 81 9 2956
2014 Real property 40 41 11 6 3 0 0 81 8 3463
2014 Materiel management 44 38 9 5 3 0 0 82 8 1939
2014 Information management 40 38 11 6 4 0 0 78 11 4627
2014 Information technology 37 40 12 7 4 0 0 78 10 13573
2014 Internal audit 38 42 11 7 3 0 0 80 9 1097
2014 Evaluation 38 40 12 6 4 0 0 79 9 1669
2014 Other services to the public 43 38 11 5 3 0 0 81 8 11733
2014 None of the above 40 38 12 6 4 0 0 78 10 26745

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 28 11 3 2 1 2 83 6 13236
2020 Health care practitioners 33 30 19 10 8 0 0 64 18 2308
2020 Federal regulators 29 34 20 9 7 0 0 63 17 4045
2020 Compliance, inspection and enforcement 39 35 16 6 3 0 1 75 9 17756
2020 Communications or public affairs 35 32 18 9 5 0 1 68 14 4955
2020 Access to information and privacy 41 29 14 8 5 1 1 71 14 1645
2020 Security 36 35 18 6 4 0 2 72 10 5205
2020 Science and technology 30 36 18 10 5 0 1 67 15 10583
2020 Library services 46 32 13 6 2 0 1 78 8 498
2020 Legal services 23 31 21 14 11 0 0 54 25 3626
2020 Administration and operations 40 31 16 8 5 0 0 71 12 28022
2020 Human resources 35 30 18 10 7 0 0 65 17 10352
2020 Financial management 39 34 16 7 4 0 0 73 12 7434
2020 Procurement 34 33 18 9 6 0 0 67 15 3444
2020 Real property 35 34 17 8 6 0 0 69 14 3589
2020 Materiel management 41 33 16 7 3 0 1 74 10 1652
2020 Information management 44 33 13 6 3 0 1 77 10 3731
2020 Information technology 38 34 16 8 5 0 0 72 12 12418
2020 Internal audit 42 36 13 5 3 0 0 79 8 1112
2020 Evaluation 39 36 14 6 4 0 0 75 10 1576
2020 Data sciences 37 34 17 7 4 0 1 71 11 2839
2020 Policy 26 32 20 12 9 0 0 58 21 10734
2020 Project management 30 34 19 11 6 0 0 64 17 8786
2020 Other services to the public 42 31 15 6 4 0 1 75 10 9663
2020 None of the above 38 32 16 7 5 0 1 71 13 16412
2019 Client contact centre 52 28 11 4 2 0 3 82 6 10966
2019 Health care practitioners 30 30 21 10 8 0 1 60 18 2124
2019 Federal regulators 31 34 19 9 7 0 0 65 16 4077
2019 Compliance, inspection and enforcement 36 34 18 7 4 0 1 70 11 16593
2019 Communications or public affairs 43 33 14 6 4 0 0 76 9 4956
2019 Access to information and privacy 44 29 15 6 5 0 1 73 12 1585
2019 Security 34 32 21 7 4 0 2 67 12 5219
2019 Science and technology 34 34 18 9 5 0 1 68 14 10913
2019 Library services 47 30 14 5 4 0 0 77 9 495
2019 Legal services 24 31 22 12 10 0 0 56 22 3197
2019 Administration and operations 41 31 16 7 4 0 1 73 11 26088
2019 Human resources 35 32 18 9 6 0 0 67 14 9779
2019 Financial management 41 34 15 6 3 0 0 76 9 7079
2019 Procurement 36 34 18 7 5 0 0 71 12 3121
2019 Real property 35 32 19 8 6 0 1 68 13 3355
2019 Materiel management 43 31 15 6 4 0 0 75 10 1705
2019 Information management 45 33 13 5 3 0 1 79 8 3814
2019 Information technology 40 34 15 7 4 0 0 74 11 11907
2019 Internal audit 47 32 14 6 1 0 0 79 7 1194
2019 Evaluation 44 32 15 5 2 0 1 77 8 1581
2019 Data sciences 48 31 12 5 2 0 1 80 8 2805
2019 Policy 33 33 18 9 6 0 0 67 15 9575
2019 Project management 32 34 19 9 5 0 0 67 14 7930
2019 Other services to the public 42 30 16 6 4 0 1 73 10 9195
2019 None of the above 40 31 17 6 5 0 1 72 11 16781
2018 Client contact centre 51 28 11 4 2 0 3 82 6 10046
2018 Health care practitioners 30 30 21 11 8 0 1 60 19 1991
2018 Federal regulators 30 32 20 10 7 0 0 62 17 4047
2018 Compliance, inspection and enforcement 34 34 18 8 4 0 1 69 12 16315
2018 Communications or public affairs 39 32 16 8 5 0 0 71 13 4515
2018 Access to information and privacy 41 28 16 8 6 0 1 70 15 1312
2018 Security 33 35 19 7 4 0 2 69 12 4486
2018 Science and technology 31 35 18 10 5 0 1 66 15 9813
2018 Library services 43 31 13 6 4 0 1 76 10 438
2018 Legal services 25 29 21 13 11 0 0 55 24 3200
2018 Administration and operations 40 30 17 8 5 0 1 70 13 23537
2018 Human resources 33 30 19 11 7 0 1 63 18 8458
2018 Financial management 37 35 16 7 4 0 0 72 12 6516
2018 Procurement 35 33 18 9 5 0 1 69 13 2739
2018 Real property 31 32 19 11 6 0 1 64 17 2803
2018 Materiel management 42 32 14 7 4 0 1 75 11 1480
2018 Information management 46 31 13 6 3 0 1 78 9 3489
2018 Information technology 39 34 15 7 4 0 0 74 11 10393
2018 Internal audit 46 31 14 6 2 0 0 78 8 1138
2018 Evaluation 42 33 17 5 2 0 0 75 7 1441
2018 Data sciences 45 32 13 5 3 0 1 78 8 2401
2018 Policy 30 32 19 11 7 0 0 63 18 8209
2018 Project management 32 33 19 10 6 0 0 65 16 6967
2018 Other services to the public 41 30 17 6 4 0 1 72 11 8278
2018 None of the above 38 31 17 7 5 0 1 71 12 14885
2017 Client contact centre 51 30 10 4 2 0 4 84 6 10125
2017 Health care practitioners 28 35 20 11 6 0 1 63 17 2146
2017 Federal regulators 29 35 19 9 6 0 1 65 15 4027
2017 Compliance, inspection and enforcement 36 35 17 7 3 0 2 72 10 16403
2017 Communications or public affairs 37 36 15 7 4 0 1 74 11 4254
2017 Access to information and privacy 39 29 16 6 7 0 1 70 14 1281
2017 Security 35 37 16 7 3 0 2 74 10 4929
2017 Science and technology 32 38 17 8 4 0 1 70 12 11122
2017 Library services 45 31 13 5 3 1 2 78 9 511
2017 Legal services 24 36 20 11 7 0 1 61 19 3456
2017 Administration and operations 38 35 16 7 4 0 1 73 11 25914
2017 Human resources 29 36 19 10 5 0 1 66 15 8338
2017 Financial management 38 37 15 6 3 0 0 76 10 6793
2017 Procurement 36 36 16 8 4 0 1 72 12 2792
2017 Real property 30 37 18 8 5 0 1 68 14 2950
2017 Materiel management 40 34 16 5 4 0 1 75 9 1528
2017 Information management 45 33 12 5 3 0 2 80 8 3688
2017 Information technology 42 36 13 6 3 0 1 78 9 11575
2017 Internal audit 43 38 12 4 2 1 1 82 6 976
2017 Evaluation 41 39 13 5 2 0 1 80 7 1333
2017 Data sciences 44 36 12 5 2 0 1 81 7 2217
2017 Policy 30 37 18 10 6 0 0 67 15 8124
2017 Project management 31 38 18 9 4 0 1 69 13 7155
2017 Other services to the public 41 32 15 5 3 0 3 76 9 8280
2017 None of the above 38 32 15 7 4 0 2 73 11 21020
2014 Client contact centre 51 30 11 4 2 0 2 82 6 10912
2014 Health care practitioners 27 35 20 9 8 0 1 62 17 2487
2014 Federal regulators 26 36 21 10 7 0 1 62 17 4885
2014 Compliance, inspection and enforcement 33 35 19 7 4 0 1 68 12 19032
2014 Communications or public affairs 36 36 17 7 3 0 1 72 11 4589
2014 Access to information and privacy 36 34 16 8 4 0 1 71 12 1325
2014 Security 30 36 21 7 4 0 1 68 11 6366
2014 Science and technology 28 36 19 9 6 0 1 65 15 10892
2014 Library services 40 35 15 4 4 0 2 77 8 521
2014 Legal services 24 34 22 11 8 0 0 59 19 3615
2014 Administration and operations 37 33 18 7 5 0 1 70 12 29218
2014 Human resources 31 34 19 9 6 0 0 65 15 8776
2014 Financial management 36 37 16 7 4 0 0 73 11 7443
2014 Procurement 31 37 19 8 5 0 0 68 13 2960
2014 Real property 29 36 20 10 5 0 1 64 16 3467
2014 Materiel management 36 34 17 8 4 0 1 71 12 1940
2014 Information management 41 33 15 6 4 0 1 75 10 4633
2014 Information technology 38 36 15 6 3 0 1 75 10 13577
2014 Internal audit 40 34 16 6 3 0 1 76 9 1097
2014 Evaluation 39 37 14 6 3 0 1 77 9 1669
2014 Other services to the public 39 32 16 6 5 0 1 72 11 11745
2014 None of the above 34 34 18 8 5 0 1 69 13 26760

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 22 30 21 13 2 3 36 32 13297
2020 Health care practitioners 12 26 32 20 8 1 1 29 39 2319
2020 Federal regulators 9 23 39 20 7 1 1 28 33 4069
2020 Compliance, inspection and enforcement 11 25 36 19 7 1 1 27 36 17883
2020 Communications or public affairs 10 23 37 20 9 1 1 29 34 4964
2020 Access to information and privacy 8 20 33 23 13 1 3 37 29 1653
2020 Security 18 30 30 15 6 1 1 20 49 5234
2020 Science and technology 7 21 40 24 8 1 1 32 28 10628
2020 Library services 4 15 40 27 12 0 2 40 19 503
2020 Legal services 6 19 38 24 12 1 1 37 25 3632
2020 Administration and operations 10 23 34 20 10 1 1 31 34 28182
2020 Human resources 10 26 35 19 8 1 1 28 37 10399
2020 Financial management 7 22 36 24 10 1 1 34 29 7457
2020 Procurement 9 24 37 21 8 1 1 29 33 3455
2020 Real property 10 27 36 19 7 0 1 26 38 3595
2020 Materiel management 9 25 35 21 9 1 1 30 34 1658
2020 Information management 8 21 36 23 10 1 1 34 30 3739
2020 Information technology 11 25 36 19 8 1 1 28 36 12472
2020 Internal audit 8 21 37 24 9 1 1 33 29 1126
2020 Evaluation 6 20 34 26 12 1 1 38 27 1583
2020 Data sciences 8 19 37 24 10 1 1 35 27 2846
2020 Policy 10 24 40 20 6 1 1 26 34 10765
2020 Project management 10 24 39 19 7 0 1 26 35 8835
2020 Other services to the public 11 23 34 20 10 1 2 31 34 9705
2020 None of the above 11 24 34 19 9 1 2 29 36 16510
2019 Client contact centre 8 23 32 21 12 1 3 35 32 10997
2019 Health care practitioners 11 29 34 17 8 0 1 26 40 2146
2019 Federal regulators 10 25 37 19 7 1 1 26 36 4103
2019 Compliance, inspection and enforcement 11 26 36 18 8 1 1 26 37 16697
2019 Communications or public affairs 9 23 36 20 10 1 1 30 33 4963
2019 Access to information and privacy 8 19 32 23 15 1 2 39 28 1585
2019 Security 18 28 32 14 6 1 1 20 47 5257
2019 Science and technology 7 22 39 22 9 1 1 31 29 10966
2019 Library services 7 18 33 25 13 1 3 40 26 500
2019 Legal services 7 21 37 22 10 1 1 33 28 3220
2019 Administration and operations 10 24 35 19 10 1 1 30 34 26233
2019 Human resources 12 27 34 17 8 1 1 26 39 9821
2019 Financial management 8 23 36 22 9 1 1 32 31 7132
2019 Procurement 8 25 37 19 8 1 1 28 34 3131
2019 Real property 13 30 34 16 6 1 1 23 43 3382
2019 Materiel management 9 28 34 19 9 0 1 27 38 1717
2019 Information management 9 23 34 20 11 1 2 32 33 3833
2019 Information technology 12 26 36 17 7 1 1 25 38 11933
2019 Internal audit 6 21 35 24 11 0 2 36 28 1196
2019 Evaluation 8 20 35 24 12 1 1 36 28 1593
2019 Data sciences 7 20 35 24 11 1 1 36 28 2814
2019 Policy 9 23 40 20 7 1 1 27 33 9610
2019 Project management 12 27 37 17 6 0 1 23 39 7974
2019 Other services to the public 10 21 35 21 11 1 2 33 31 9233
2019 None of the above 11 24 34 19 10 1 2 29 36 16908
2018 Client contact centre 9 23 30 22 11 1 3 35 33 10002
2018 Health care practitioners 11 29 34 16 8 1 1 25 41 1989
2018 Federal regulators 11 26 39 18 5 0 1 24 37 4037
2018 Compliance, inspection and enforcement 12 27 35 17 7 1 1 24 40 16244
2018 Communications or public affairs 11 25 36 18 8 1 1 27 37 4495
2018 Access to information and privacy 9 22 31 23 12 1 2 37 32 1304
2018 Security 18 31 32 12 5 1 1 18 50 4481
2018 Science and technology 8 24 39 21 8 1 1 29 32 9784
2018 Library services 5 18 39 24 11 1 3 35 24 435
2018 Legal services 7 21 36 23 10 1 2 34 29 3192
2018 Administration and operations 11 26 34 19 9 1 1 28 37 23436
2018 Human resources 12 28 35 16 7 1 1 23 41 8438
2018 Financial management 9 24 36 20 8 1 1 29 34 6492
2018 Procurement 10 26 39 17 6 1 1 24 36 2724
2018 Real property 14 30 35 15 5 1 1 20 44 2800
2018 Materiel management 8 26 36 19 9 1 1 28 35 1481
2018 Information management 9 24 35 20 9 1 2 30 34 3475
2018 Information technology 12 26 37 16 6 1 1 23 39 10378
2018 Internal audit 7 22 33 25 11 0 2 36 30 1136
2018 Evaluation 7 20 37 23 9 1 2 33 28 1438
2018 Data sciences 7 19 36 24 11 1 2 36 27 2402
2018 Policy 11 25 39 18 6 1 1 24 36 8192
2018 Project management 12 29 36 16 5 1 1 21 42 6954
2018 Other services to the public 11 23 35 19 9 1 2 29 35 8249
2018 None of the above 12 25 34 18 8 1 2 27 38 14834
2017 Client contact centre 9 21 31 19 12 1 6 34 32 10083
2017 Health care practitioners 11 26 34 17 9 1 2 26 38 2136
2017 Federal regulators 11 25 37 17 7 1 2 25 37 4009
2017 Compliance, inspection and enforcement 13 25 36 16 7 1 2 24 39 16349
2017 Communications or public affairs 11 24 36 17 9 1 2 27 36 4243
2017 Access to information and privacy 11 19 30 20 13 1 5 36 32 1269
2017 Security 17 30 32 12 6 1 2 18 49 4909
2017 Science and technology 7 22 38 20 9 1 2 30 30 11087
2017 Library services 6 18 36 23 11 1 5 37 25 511
2017 Legal services 7 19 36 21 12 2 3 35 27 3443
2017 Administration and operations 11 24 35 17 9 1 3 27 36 25790
2017 Human resources 13 28 35 15 7 1 2 22 42 8307
2017 Financial management 9 23 36 19 9 1 3 30 33 6760
2017 Procurement 10 26 36 18 7 1 2 26 37 2774
2017 Real property 14 29 35 14 6 1 2 20 44 2924
2017 Materiel management 9 25 34 19 9 1 3 29 36 1521
2017 Information management 9 23 33 19 11 1 4 31 34 3668
2017 Information technology 12 26 37 16 7 1 2 23 39 11524
2017 Internal audit 6 17 38 22 12 1 4 36 24 968
2017 Evaluation 7 18 39 20 11 1 3 32 27 1330
2017 Data sciences 7 20 37 23 10 1 2 34 28 2204
2017 Policy 11 24 40 16 6 1 2 23 36 8105
2017 Project management 13 28 37 15 6 1 2 21 41 7131
2017 Other services to the public 10 20 35 18 11 1 4 31 32 8225
2017 None of the above 12 23 34 17 9 1 4 27 37 20887
2014 Client contact centre 9 27 32 18 9 1 4 28 38 10889
2014 Health care practitioners 12 29 34 16 7 1 2 23 42 2472
2014 Federal regulators 11 27 39 15 5 1 1 21 39 4879
2014 Compliance, inspection and enforcement 13 29 36 14 5 1 1 20 43 18998
2014 Communications or public affairs 11 27 38 15 7 1 2 23 39 4585
2014 Access to information and privacy 11 22 32 20 13 0 3 34 34 1322
2014 Security 14 32 35 13 4 1 2 18 47 6363
2014 Science and technology 9 28 38 17 6 1 2 24 38 10872
2014 Library services 7 23 37 20 8 1 3 30 32 521
2014 Legal services 7 23 37 22 9 1 3 31 30 3607
2014 Administration and operations 11 27 35 16 7 1 2 24 40 29171
2014 Human resources 13 31 35 14 5 1 2 19 45 8766
2014 Financial management 10 27 37 17 7 1 2 25 37 7425
2014 Procurement 12 31 35 15 5 1 1 20 44 2954
2014 Real property 14 32 35 13 4 0 1 17 47 3464
2014 Materiel management 11 27 37 17 6 0 2 23 39 1935
2014 Information management 11 26 35 16 7 1 3 25 39 4625
2014 Information technology 13 30 36 14 5 1 2 19 44 13554
2014 Internal audit 8 22 37 21 8 1 2 30 31 1096
2014 Evaluation 9 21 38 21 7 1 2 30 31 1662
2014 Other services to the public 11 25 36 17 8 1 2 26 38 11714
2014 None of the above 12 27 36 16 7 1 2 23 40 26701

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 13 24 27 24 4 3 54 20 13255
2020 Health care practitioners 12 19 27 24 15 2 2 40 32 2316
2020 Federal regulators 7 15 27 32 17 1 1 50 22 4050
2020 Compliance, inspection and enforcement 10 17 27 28 15 1 1 44 28 17811
2020 Communications or public affairs 6 13 25 32 20 3 1 54 20 4937
2020 Access to information and privacy 5 11 22 31 25 3 4 59 17 1643
2020 Security 19 24 26 18 10 1 1 29 44 5212
2020 Science and technology 6 13 28 32 18 2 1 52 20 10586
2020 Library services 4 13 29 32 19 1 2 52 18 502
2020 Legal services 4 10 23 36 23 2 2 62 14 3624
2020 Administration and operations 7 14 25 30 21 2 2 52 21 28081
2020 Human resources 7 14 26 29 20 3 1 51 22 10364
2020 Financial management 5 13 24 34 20 2 2 56 19 7440
2020 Procurement 6 14 25 32 20 2 1 54 20 3442
2020 Real property 8 18 27 29 16 2 1 45 27 3574
2020 Materiel management 7 18 28 26 18 1 1 45 26 1647
2020 Information management 7 13 24 29 22 3 2 53 21 3723
2020 Information technology 7 15 25 30 19 2 1 51 23 12423
2020 Internal audit 4 12 23 34 23 3 1 60 16 1121
2020 Evaluation 5 11 24 33 22 3 2 57 17 1578
2020 Data sciences 6 12 23 33 22 2 1 58 19 2842
2020 Policy 6 13 25 35 18 2 1 54 20 10732
2020 Project management 6 15 28 31 17 1 1 49 22 8793
2020 Other services to the public 8 14 25 27 20 3 2 50 24 9676
2020 None of the above 9 16 26 26 17 3 2 46 27 16440
2019 Client contact centre 9 17 26 24 18 3 3 44 28 10972
2019 Health care practitioners 13 25 30 18 13 1 1 32 38 2134
2019 Federal regulators 11 20 28 25 13 1 1 40 31 4092
2019 Compliance, inspection and enforcement 14 21 28 22 13 2 1 36 36 16662
2019 Communications or public affairs 7 16 26 27 20 2 1 49 25 4943
2019 Access to information and privacy 7 17 22 25 24 3 3 51 26 1577
2019 Security 22 25 26 16 9 1 1 25 48 5234
2019 Science and technology 8 16 29 27 17 2 1 46 25 10937
2019 Library services 7 16 23 29 20 3 3 51 25 501
2019 Legal services 8 15 26 29 18 3 2 49 23 3201
2019 Administration and operations 9 17 28 24 17 2 2 43 28 26149
2019 Human resources 11 20 28 23 15 2 2 39 32 9794
2019 Financial management 9 17 28 27 16 2 2 45 26 7107
2019 Procurement 8 17 28 27 17 2 2 46 25 3112
2019 Real property 13 22 30 21 12 2 1 34 36 3374
2019 Materiel management 10 22 26 23 16 2 1 40 33 1710
2019 Information management 9 18 26 24 18 2 2 44 28 3824
2019 Information technology 10 18 28 25 16 2 2 42 29 11881
2019 Internal audit 6 15 28 27 20 3 3 49 21 1194
2019 Evaluation 7 16 27 28 17 3 2 48 24 1588
2019 Data sciences 7 14 24 28 22 3 1 53 22 2811
2019 Policy 8 15 27 32 16 2 1 49 23 9587
2019 Project management 10 21 29 25 12 2 1 38 32 7945
2019 Other services to the public 10 16 27 24 18 2 2 44 28 9216
2019 None of the above 12 19 27 23 16 2 2 40 32 16861
2018 Client contact centre 11 19 26 23 16 3 3 41 32 9981
2018 Health care practitioners 14 25 29 19 10 2 1 30 41 1981
2018 Federal regulators 12 21 29 24 11 1 1 37 33 4017
2018 Compliance, inspection and enforcement 16 22 28 21 10 1 1 32 39 16197
2018 Communications or public affairs 10 19 27 25 15 2 1 42 30 4475
2018 Access to information and privacy 10 16 25 22 22 3 2 46 27 1304
2018 Security 24 28 25 14 7 1 1 21 53 4465
2018 Science and technology 8 18 29 26 14 2 1 42 28 9758
2018 Library services 11 15 30 26 15 3 1 43 26 433
2018 Legal services 8 17 28 28 16 2 2 45 26 3179
2018 Administration and operations 10 19 28 23 15 2 2 40 31 23341
2018 Human resources 11 22 29 22 12 2 2 35 34 8417
2018 Financial management 10 18 29 26 14 2 1 41 30 6473
2018 Procurement 10 18 27 27 14 2 2 42 29 2718
2018 Real property 16 23 30 18 10 2 1 28 40 2789
2018 Materiel management 11 21 29 23 14 1 1 38 32 1468
2018 Information management 10 19 27 24 16 3 3 42 30 3463
2018 Information technology 12 20 29 23 13 2 2 38 32 10341
2018 Internal audit 8 16 30 28 15 2 2 45 25 1134
2018 Evaluation 7 16 29 26 16 3 2 44 25 1434
2018 Data sciences 7 14 26 28 20 3 2 50 22 2393
2018 Policy 9 17 29 29 13 2 1 44 27 8163
2018 Project management 12 21 30 23 11 1 1 35 34 6938
2018 Other services to the public 12 19 28 22 14 2 2 38 33 8217
2018 None of the above 14 20 28 20 13 2 2 35 36 14761
2017 Client contact centre 10 18 27 19 16 4 6 39 31 10051
2017 Health care practitioners 14 22 30 18 12 2 2 31 37 2132
2017 Federal regulators 13 19 31 21 12 2 3 35 33 4005
2017 Compliance, inspection and enforcement 16 23 28 17 11 2 2 30 40 16329
2017 Communications or public affairs 10 18 28 23 17 2 3 42 29 4233
2017 Access to information and privacy 10 13 25 21 20 4 6 45 26 1265
2017 Security 21 26 28 14 7 2 3 22 49 4893
2017 Science and technology 8 18 29 23 16 3 3 42 28 11057
2017 Library services 7 14 25 25 19 3 6 48 24 510
2017 Legal services 7 14 27 26 18 4 4 48 23 3443
2017 Administration and operations 11 18 29 21 15 3 5 38 31 25707
2017 Human resources 11 21 29 20 13 2 4 36 33 8284
2017 Financial management 9 17 28 24 16 2 4 42 28 6754
2017 Procurement 10 18 28 25 14 2 3 41 29 2764
2017 Real property 15 24 30 18 10 1 3 29 41 2917
2017 Materiel management 11 20 28 21 15 2 4 38 32 1514
2017 Information management 9 17 27 22 18 3 5 43 28 3656
2017 Information technology 12 19 28 21 14 3 3 37 33 11492
2017 Internal audit 5 14 27 28 18 3 4 49 21 968
2017 Evaluation 8 14 29 23 18 3 4 44 24 1327
2017 Data sciences 7 13 26 28 20 3 4 51 21 2201
2017 Policy 9 17 29 26 14 2 2 42 27 8095
2017 Project management 12 20 30 22 12 2 3 35 33 7109
2017 Other services to the public 11 18 26 21 16 3 5 40 32 8203
2017 None of the above 12 20 27 19 14 3 5 36 35 20815
2014 Client contact centre 11 21 30 18 12 4 4 33 35 10879
2014 Health care practitioners 17 27 29 16 8 2 2 25 45 2479
2014 Federal regulators 13 21 29 24 10 2 2 35 35 4873
2014 Compliance, inspection and enforcement 16 24 29 17 9 2 2 28 42 18990
2014 Communications or public affairs 9 19 31 23 13 1 3 38 29 4578
2014 Access to information and privacy 10 15 27 21 20 3 3 44 27 1319
2014 Security 17 29 30 14 6 2 2 21 48 6360
2014 Science and technology 13 23 31 20 9 2 2 30 38 10859
2014 Library services 12 23 29 20 11 2 3 33 37 519
2014 Legal services 8 17 29 26 14 2 3 43 26 3607
2014 Administration and operations 12 21 30 20 11 2 3 33 35 29141
2014 Human resources 13 22 30 20 11 2 2 32 36 8756
2014 Financial management 10 20 30 23 12 2 3 36 32 7416
2014 Procurement 13 21 32 21 10 2 2 32 34 2948
2014 Real property 15 25 32 17 8 2 2 25 42 3463
2014 Materiel management 13 22 32 19 10 1 2 31 36 1933
2014 Information management 12 20 29 20 13 3 4 35 34 4626
2014 Information technology 15 23 28 19 10 2 3 30 40 13540
2014 Internal audit 9 18 26 29 13 2 2 44 28 1096
2014 Evaluation 10 19 29 24 12 2 3 39 30 1662
2014 Other services to the public 13 23 28 19 12 2 3 33 38 11707
2014 None of the above 14 21 29 20 11 2 3 33 37 26682

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 16 26 21 17 5 7 43 27 13245
2020 Health care practitioners 14 23 25 21 12 2 2 35 39 2317
2020 Federal regulators 14 23 34 19 9 1 1 28 37 4052
2020 Compliance, inspection and enforcement 13 21 31 22 10 1 2 33 36 17816
2020 Communications or public affairs 18 25 31 15 9 2 2 24 44 4964
2020 Access to information and privacy 8 15 28 23 19 4 4 45 25 1638
2020 Security 21 25 27 15 7 2 2 23 48 5211
2020 Science and technology 17 25 31 16 8 2 2 24 44 10611
2020 Library services 9 17 33 23 12 3 3 37 28 502
2020 Legal services 8 18 32 25 13 1 2 39 27 3628
2020 Administration and operations 11 20 32 21 13 2 2 35 31 28123
2020 Human resources 12 22 32 19 11 2 2 31 36 10374
2020 Financial management 9 19 33 23 12 1 2 37 29 7436
2020 Procurement 14 21 32 21 9 1 1 31 36 3440
2020 Real property 17 27 31 14 8 1 1 22 46 3596
2020 Materiel management 13 23 32 19 10 1 2 30 37 1646
2020 Information management 10 18 30 22 14 3 4 38 30 3728
2020 Information technology 16 22 31 19 9 2 1 28 39 12444
2020 Internal audit 9 18 32 24 13 3 2 38 28 1119
2020 Evaluation 11 17 31 23 13 4 2 38 29 1583
2020 Data sciences 11 19 31 22 13 2 2 36 31 2845
2020 Policy 12 22 36 20 7 1 1 28 36 10751
2020 Project management 18 26 32 15 6 1 1 22 45 8826
2020 Other services to the public 10 17 27 23 15 3 4 42 29 9671
2020 None of the above 14 20 28 19 12 3 3 33 36 16446
2019 Client contact centre 12 20 27 19 14 3 6 36 34 10974
2019 Health care practitioners 16 28 27 17 9 2 2 27 45 2143
2019 Federal regulators 16 26 31 18 7 1 1 26 42 4100
2019 Compliance, inspection and enforcement 16 23 30 18 9 1 2 29 40 16664
2019 Communications or public affairs 20 24 31 14 9 1 2 23 45 4961
2019 Access to information and privacy 8 17 27 23 19 3 3 45 26 1585
2019 Security 21 26 27 15 7 2 2 23 50 5238
2019 Science and technology 19 26 27 15 9 2 2 25 47 10940
2019 Library services 14 17 30 19 14 3 4 35 33 502
2019 Legal services 13 20 30 22 12 2 2 35 34 3212
2019 Administration and operations 13 23 30 18 12 2 3 31 37 26164
2019 Human resources 15 25 30 17 9 2 2 27 41 9819
2019 Financial management 11 22 33 21 11 1 2 32 34 7111
2019 Procurement 16 24 32 16 9 1 2 26 41 3122
2019 Real property 23 30 27 12 6 1 1 18 54 3381
2019 Materiel management 19 25 29 14 10 2 1 25 45 1709
2019 Information management 12 21 29 20 12 2 3 35 35 3819
2019 Information technology 18 26 28 15 8 2 2 24 47 11915
2019 Internal audit 12 21 32 20 11 2 2 32 34 1193
2019 Evaluation 12 21 29 22 11 2 2 35 35 1586
2019 Data sciences 13 20 28 20 13 3 2 35 35 2811
2019 Policy 16 24 33 18 8 1 1 26 40 9585
2019 Project management 21 29 30 13 5 1 1 18 51 7972
2019 Other services to the public 11 18 29 21 15 3 4 38 31 9199
2019 None of the above 16 21 28 18 12 3 3 32 39 16861
2018 Client contact centre 12 21 27 19 12 3 6 34 36 9960
2018 Health care practitioners 19 27 25 16 10 1 2 26 48 1984
2018 Federal regulators 17 26 31 17 7 1 1 24 44 4027
2018 Compliance, inspection and enforcement 17 24 30 18 8 1 2 27 43 16203
2018 Communications or public affairs 22 25 27 13 9 1 2 23 49 4487
2018 Access to information and privacy 12 19 27 21 17 2 4 39 32 1301
2018 Security 23 27 27 12 6 2 3 19 53 4449
2018 Science and technology 21 27 27 14 7 2 2 21 50 9764
2018 Library services 13 20 30 19 10 3 4 31 36 434
2018 Legal services 13 21 32 19 11 2 2 32 35 3175
2018 Administration and operations 14 23 30 18 10 2 3 29 39 23356
2018 Human resources 17 25 31 16 7 2 2 24 44 8412
2018 Financial management 13 22 34 19 9 1 2 29 36 6489
2018 Procurement 19 25 33 14 7 1 2 21 45 2720
2018 Real property 24 30 28 10 5 1 1 16 56 2784
2018 Materiel management 19 26 27 15 9 1 2 25 46 1469
2018 Information management 12 20 29 20 12 3 4 34 35 3453
2018 Information technology 21 26 29 14 7 2 2 22 49 10356
2018 Internal audit 13 22 32 18 11 2 2 30 37 1137
2018 Evaluation 12 23 31 19 10 3 3 31 37 1430
2018 Data sciences 14 22 29 18 11 2 3 31 38 2395
2018 Policy 17 26 32 17 6 1 1 24 44 8180
2018 Project management 24 29 29 12 4 1 1 16 54 6948
2018 Other services to the public 13 20 28 20 12 3 4 34 36 8206
2018 None of the above 18 22 26 17 10 2 4 29 43 14779
2017 Client contact centre 11 21 28 16 12 4 9 32 37 10050
2017 Health care practitioners 17 23 26 17 10 3 4 29 43 2133
2017 Federal regulators 19 24 31 15 7 1 3 23 45 4012
2017 Compliance, inspection and enforcement 17 23 30 17 9 2 3 27 42 16341
2017 Communications or public affairs 22 25 28 13 8 1 3 23 49 4239
2017 Access to information and privacy 12 16 28 19 15 3 7 38 31 1268
2017 Security 22 25 28 13 6 2 4 19 51 4907
2017 Science and technology 21 27 27 12 8 2 4 22 50 11086
2017 Library services 11 17 26 17 15 2 11 37 32 512
2017 Legal services 13 19 31 20 12 2 4 34 34 3444
2017 Administration and operations 15 23 29 16 10 2 5 29 40 25750
2017 Human resources 17 25 30 14 8 2 3 24 44 8305
2017 Financial management 12 22 34 18 9 2 3 29 36 6766
2017 Procurement 18 26 31 15 7 1 2 23 46 2776
2017 Real property 26 29 27 9 6 1 2 16 56 2930
2017 Materiel management 17 23 29 15 10 1 4 26 43 1520
2017 Information management 13 21 27 18 13 3 6 33 37 3655
2017 Information technology 21 26 28 14 6 2 3 22 49 11508
2017 Internal audit 12 19 30 20 12 2 4 35 33 969
2017 Evaluation 13 24 30 17 11 2 3 30 39 1329
2017 Data sciences 13 20 30 18 12 3 4 32 36 2209
2017 Policy 18 25 33 16 6 1 1 23 44 8115
2017 Project management 25 29 27 11 5 1 2 16 55 7127
2017 Other services to the public 12 19 27 19 13 4 7 36 34 8210
2017 None of the above 17 22 26 16 10 3 6 29 42 20845
2014 Client contact centre 14 23 27 16 10 3 7 29 41 10878
2014 Health care practitioners 22 27 26 13 6 2 3 21 52 2476
2014 Federal regulators 23 26 28 14 6 1 2 20 51 4874
2014 Compliance, inspection and enforcement 19 25 28 16 8 1 2 25 46 18979
2014 Communications or public affairs 27 26 26 11 7 1 3 18 55 4582
2014 Access to information and privacy 13 19 26 19 16 2 5 38 34 1318
2014 Security 22 29 28 12 5 2 2 18 53 6361
2014 Science and technology 30 27 23 10 5 1 2 16 60 10866
2014 Library services 15 22 22 20 8 6 6 32 43 517
2014 Legal services 15 23 30 19 9 1 3 29 39 3610
2014 Administration and operations 19 25 28 14 8 2 3 23 47 29160
2014 Human resources 22 28 28 12 7 1 2 19 52 8753
2014 Financial management 16 24 33 15 8 1 2 24 42 7423
2014 Procurement 22 30 30 12 5 1 1 17 52 2954
2014 Real property 32 31 24 9 3 1 1 12 64 3461
2014 Materiel management 21 26 28 15 7 1 3 22 49 1934
2014 Information management 17 23 28 16 9 3 4 27 43 4618
2014 Information technology 24 27 28 12 5 2 2 18 53 13548
2014 Internal audit 16 24 31 16 8 1 3 25 42 1096
2014 Evaluation 17 26 27 17 8 2 4 26 45 1660
2014 Other services to the public 17 22 27 17 10 3 5 29 42 11696
2014 None of the above 21 25 27 14 8 2 4 24 48 26687

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 9 21 28 27 3 8 62 14 13235
2020 Health care practitioners 6 14 30 30 18 1 2 49 20 2314
2020 Federal regulators 8 16 35 28 12 1 1 40 25 4032
2020 Compliance, inspection and enforcement 5 10 30 35 17 1 2 53 16 17794
2020 Communications or public affairs 11 21 34 21 11 1 1 33 33 4951
2020 Access to information and privacy 8 13 26 27 22 1 3 51 22 1640
2020 Security 7 12 29 32 15 1 4 49 20 5201
2020 Science and technology 5 13 33 32 15 1 1 48 18 10581
2020 Library services 2 8 29 38 21 1 2 60 10 499
2020 Legal services 7 18 36 26 12 0 1 38 25 3622
2020 Administration and operations 7 14 30 29 18 1 2 48 21 28043
2020 Human resources 8 16 32 28 15 1 1 43 24 10365
2020 Financial management 7 14 32 29 16 1 1 45 22 7433
2020 Procurement 8 16 34 27 13 1 1 41 25 3435
2020 Real property 6 16 32 30 14 1 1 45 23 3584
2020 Materiel management 5 11 29 33 20 1 1 54 16 1647
2020 Information management 4 10 26 34 22 1 2 58 15 3709
2020 Information technology 7 14 31 29 16 1 1 46 22 12416
2020 Internal audit 4 11 30 35 17 1 1 53 15 1120
2020 Evaluation 6 11 32 33 16 1 0 50 18 1576
2020 Data sciences 6 12 29 32 20 1 1 52 18 2842
2020 Policy 15 24 33 19 8 1 1 27 39 10712
2020 Project management 9 19 35 25 10 0 1 36 28 8791
2020 Other services to the public 5 10 26 32 22 1 4 58 16 9649
2020 None of the above 7 13 28 30 18 1 3 50 21 16399
2019 Client contact centre 6 11 23 27 23 2 8 55 19 10937
2019 Health care practitioners 8 14 32 28 15 1 2 44 22 2129
2019 Federal regulators 8 16 35 27 12 1 1 40 25 4082
2019 Compliance, inspection and enforcement 7 12 30 32 16 1 2 49 20 16598
2019 Communications or public affairs 10 19 34 22 13 0 1 36 29 4944
2019 Access to information and privacy 7 12 25 27 25 1 3 54 20 1578
2019 Security 8 14 32 27 15 1 4 44 23 5233
2019 Science and technology 5 13 32 31 17 1 1 49 18 10913
2019 Library services 4 7 23 39 23 1 2 65 11 501
2019 Legal services 8 18 36 24 11 1 1 36 27 3204
2019 Administration and operations 7 15 31 28 17 1 2 46 22 26101
2019 Human resources 8 17 33 25 14 1 2 40 25 9789
2019 Financial management 6 14 33 29 16 1 1 46 21 7087
2019 Procurement 8 18 32 25 14 1 1 40 27 3120
2019 Real property 8 17 32 28 13 1 1 42 26 3361
2019 Materiel management 4 13 33 27 20 1 1 48 18 1708
2019 Information management 5 11 27 31 22 1 2 55 16 3805
2019 Information technology 8 15 31 28 15 1 1 44 24 11885
2019 Internal audit 4 12 31 32 18 1 2 51 17 1194
2019 Evaluation 6 12 30 31 17 1 1 50 19 1590
2019 Data sciences 4 11 27 30 24 1 1 56 16 2805
2019 Policy 12 23 35 21 9 0 1 30 35 9566
2019 Project management 10 20 35 24 9 0 1 34 30 7922
2019 Other services to the public 6 10 27 30 22 1 4 55 17 9184
2019 None of the above 7 14 29 28 18 1 3 48 22 16833
2018 Client contact centre 7 13 25 27 19 2 7 51 21 9945
2018 Health care practitioners 9 17 32 26 13 1 2 40 26 1984
2018 Federal regulators 9 17 35 27 10 1 1 38 27 4012
2018 Compliance, inspection and enforcement 8 14 32 30 14 1 2 45 22 16173
2018 Communications or public affairs 11 21 34 21 11 1 1 32 33 4479
2018 Access to information and privacy 11 15 26 23 20 1 3 46 27 1300
2018 Security 8 14 32 28 12 1 5 42 24 4454
2018 Science and technology 6 15 33 31 14 1 1 46 21 9733
2018 Library services 4 9 25 39 19 2 2 60 13 429
2018 Legal services 8 18 37 23 12 1 1 35 27 3170
2018 Administration and operations 8 15 32 27 15 1 2 43 24 23306
2018 Human resources 9 18 35 24 11 1 1 36 28 8382
2018 Financial management 8 17 34 27 13 1 1 41 25 6449
2018 Procurement 10 18 36 24 10 1 2 35 29 2707
2018 Real property 9 18 36 25 10 1 1 36 27 2785
2018 Materiel management 4 13 31 33 17 0 2 51 17 1473
2018 Information management 5 11 29 31 20 1 3 54 16 3446
2018 Information technology 9 17 33 26 13 1 1 40 26 10338
2018 Internal audit 6 13 34 29 17 0 2 47 19 1134
2018 Evaluation 7 14 31 29 15 1 2 46 22 1434
2018 Data sciences 6 12 29 31 20 1 2 52 18 2389
2018 Policy 15 24 34 19 7 1 1 26 39 8160
2018 Project management 12 21 36 22 8 0 1 31 33 6916
2018 Other services to the public 7 12 28 30 18 1 4 51 20 8179
2018 None of the above 8 15 30 27 15 1 3 44 25 14743
2017 Client contact centre 7 12 24 24 19 2 12 50 22 10019
2017 Health care practitioners 8 15 32 25 14 1 4 41 25 2121
2017 Federal regulators 9 18 34 25 12 1 2 38 27 3994
2017 Compliance, inspection and enforcement 8 13 30 29 15 1 4 46 22 16274
2017 Communications or public affairs 12 21 34 19 11 1 2 32 34 4230
2017 Access to information and privacy 10 15 27 23 17 2 6 44 27 1266
2017 Security 8 14 32 25 12 2 7 40 25 4882
2017 Science and technology 5 13 32 29 16 1 3 47 19 11041
2017 Library services 3 9 27 31 23 1 7 58 13 508
2017 Legal services 7 17 35 25 12 1 3 38 25 3430
2017 Administration and operations 8 16 31 25 15 1 4 42 25 25647
2017 Human resources 9 18 35 23 12 1 3 36 28 8275
2017 Financial management 7 15 35 26 14 1 3 41 23 6742
2017 Procurement 10 18 35 24 11 1 2 35 29 2764
2017 Real property 9 18 34 24 12 1 3 37 28 2911
2017 Materiel management 6 12 28 33 17 1 3 52 18 1500
2017 Information management 5 12 28 29 20 2 5 53 17 3645
2017 Information technology 9 16 33 26 12 1 3 40 26 11465
2017 Internal audit 6 12 32 28 18 1 3 48 19 966
2017 Evaluation 7 14 32 28 17 1 2 46 21 1325
2017 Data sciences 5 12 28 32 19 1 3 53 17 2199
2017 Policy 14 25 33 19 8 1 1 27 39 8092
2017 Project management 12 20 36 22 9 1 1 31 32 7097
2017 Other services to the public 6 11 26 27 20 2 8 52 20 8172
2017 None of the above 9 14 29 25 15 1 6 44 25 20763
2014 Client contact centre 7 14 28 25 15 2 9 45 23 10859
2014 Health care practitioners 10 17 33 25 11 1 3 38 28 2468
2014 Federal regulators 10 19 36 23 8 1 2 32 31 4870
2014 Compliance, inspection and enforcement 9 15 32 28 12 1 3 42 25 18957
2014 Communications or public affairs 11 23 36 18 10 0 2 29 34 4574
2014 Access to information and privacy 10 17 28 23 17 1 4 42 28 1315
2014 Security 8 17 33 26 10 2 5 38 27 6336
2014 Science and technology 7 16 35 29 11 1 2 40 24 10840
2014 Library services 5 7 27 39 15 2 5 58 13 519
2014 Legal services 7 18 37 26 10 0 2 36 26 3591
2014 Administration and operations 9 18 33 25 12 1 3 38 29 29056
2014 Human resources 11 20 35 22 9 1 2 32 32 8743
2014 Financial management 9 17 35 25 11 1 2 37 27 7406
2014 Procurement 11 22 38 20 7 1 1 27 34 2941
2014 Real property 10 22 37 22 7 1 1 30 33 3449
2014 Materiel management 6 14 33 31 13 1 2 45 21 1928
2014 Information management 7 14 32 28 15 1 4 45 22 4614
2014 Information technology 11 17 34 24 10 1 2 36 29 13517
2014 Internal audit 6 13 37 28 13 1 2 42 19 1094
2014 Evaluation 8 15 34 28 12 1 2 42 23 1660
2014 Other services to the public 8 14 29 27 16 1 5 46 23 11662
2014 None of the above 10 18 32 24 12 1 3 37 29 26612

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 12 23 25 26 3 6 55 20 13252
2020 Health care practitioners 19 21 25 19 13 2 2 33 41 2317
2020 Federal regulators 14 21 30 22 11 1 1 33 36 4057
2020 Compliance, inspection and enforcement 11 19 29 25 13 1 2 39 31 17831
2020 Communications or public affairs 13 21 27 21 14 2 2 36 36 4957
2020 Access to information and privacy 11 16 22 23 23 1 3 48 29 1649
2020 Security 18 22 29 18 10 1 2 29 41 5212
2020 Science and technology 12 21 29 22 12 1 1 36 35 10609
2020 Library services 15 17 29 20 16 1 2 38 33 504
2020 Legal services 13 22 29 21 13 1 1 34 36 3636
2020 Administration and operations 10 17 27 24 18 1 2 43 28 28116
2020 Human resources 13 20 26 22 15 1 2 39 34 10386
2020 Financial management 9 18 28 26 16 1 2 43 28 7440
2020 Procurement 14 19 28 23 13 1 2 37 35 3439
2020 Real property 14 21 29 21 12 1 1 34 36 3592
2020 Materiel management 12 19 29 24 15 0 1 39 31 1655
2020 Information management 11 18 25 24 19 1 2 44 30 3727
2020 Information technology 15 21 27 21 14 1 1 35 37 12451
2020 Internal audit 7 16 27 28 17 2 2 47 24 1120
2020 Evaluation 10 16 28 26 17 2 2 45 26 1577
2020 Data sciences 12 17 24 23 19 2 2 44 30 2844
2020 Policy 14 21 29 21 12 2 2 34 36 10740
2020 Project management 14 23 28 21 11 1 2 33 38 8824
2020 Other services to the public 11 16 25 24 19 2 3 46 28 9680
2020 None of the above 12 19 26 23 16 1 3 40 32 16460
2019 Client contact centre 10 16 24 22 21 2 5 46 28 10979
2019 Health care practitioners 20 24 28 16 10 1 1 26 45 2143
2019 Federal regulators 17 24 29 17 10 1 2 28 43 4102
2019 Compliance, inspection and enforcement 17 21 28 20 12 1 1 33 39 16692
2019 Communications or public affairs 13 19 27 22 16 1 2 39 33 4957
2019 Access to information and privacy 11 16 22 23 23 2 3 49 29 1585
2019 Security 21 24 26 16 10 1 2 27 46 5245
2019 Science and technology 14 21 28 20 14 1 2 34 36 10947
2019 Library services 16 20 28 16 16 1 2 34 37 503
2019 Legal services 17 22 28 18 12 2 2 30 40 3212
2019 Administration and operations 12 19 28 21 16 1 3 39 32 26171
2019 Human resources 15 21 26 20 14 1 3 35 38 9806
2019 Financial management 11 19 29 23 15 1 2 39 31 7106
2019 Procurement 14 21 27 22 13 1 2 36 36 3124
2019 Real property 19 24 26 18 11 1 1 29 44 3373
2019 Materiel management 16 22 28 18 14 1 1 32 39 1711
2019 Information management 14 18 26 20 18 2 3 40 33 3826
2019 Information technology 16 22 28 18 13 1 2 32 39 11920
2019 Internal audit 9 20 25 25 16 1 3 43 30 1189
2019 Evaluation 10 17 26 25 16 2 2 43 29 1589
2019 Data sciences 10 16 26 23 22 2 2 46 27 2811
2019 Policy 12 20 29 22 12 2 2 36 33 9593
2019 Project management 16 23 30 18 9 1 2 29 41 7961
2019 Other services to the public 13 17 26 22 18 2 3 42 31 9215
2019 None of the above 15 19 25 20 15 2 3 37 36 16867
2018 Client contact centre 12 19 25 21 17 2 5 41 33 9977
2018 Health care practitioners 27 24 23 14 9 1 1 24 53 1985
2018 Federal regulators 19 26 30 16 7 1 1 24 46 4026
2018 Compliance, inspection and enforcement 20 24 27 17 9 1 1 27 45 16221
2018 Communications or public affairs 15 23 28 19 11 2 2 31 40 4481
2018 Access to information and privacy 17 20 21 19 19 1 3 40 38 1301
2018 Security 25 25 26 13 7 1 3 21 53 4466
2018 Science and technology 17 25 28 18 10 1 2 28 42 9771
2018 Library services 19 20 28 16 13 2 3 30 40 436
2018 Legal services 20 25 27 15 10 2 2 25 47 3184
2018 Administration and operations 15 22 27 19 13 1 3 33 38 23407
2018 Human resources 18 25 27 18 10 1 2 28 44 8426
2018 Financial management 13 23 29 21 11 1 2 33 38 6486
2018 Procurement 16 24 28 19 9 2 2 29 42 2725
2018 Real property 21 27 29 13 8 1 1 21 49 2793
2018 Materiel management 17 25 25 19 12 1 1 32 43 1478
2018 Information management 15 20 27 18 14 1 3 34 37 3466
2018 Information technology 18 25 28 17 9 1 2 27 44 10368
2018 Internal audit 10 21 27 23 15 2 2 40 32 1136
2018 Evaluation 13 20 27 21 13 3 3 36 35 1440
2018 Data sciences 11 20 27 20 17 2 3 39 33 2390
2018 Policy 15 23 30 19 9 2 2 29 40 8177
2018 Project management 19 26 29 16 7 1 2 24 46 6949
2018 Other services to the public 16 21 27 18 14 1 3 33 39 8232
2018 None of the above 18 22 26 18 12 2 3 31 42 14779
2017 Client contact centre 13 17 24 19 18 2 8 41 33 10049
2017 Health care practitioners 23 25 25 13 10 1 3 24 50 2132
2017 Federal regulators 20 24 29 16 8 1 2 25 45 4010
2017 Compliance, inspection and enforcement 20 22 27 16 10 2 3 28 45 16335
2017 Communications or public affairs 17 22 27 17 11 2 3 30 42 4238
2017 Access to information and privacy 17 18 22 17 17 2 7 37 39 1270
2017 Security 21 25 27 14 8 1 4 23 48 4909
2017 Science and technology 15 22 28 18 13 1 3 32 38 11085
2017 Library services 17 20 26 15 15 1 6 32 40 511
2017 Legal services 17 23 28 16 11 2 3 28 43 3439
2017 Administration and operations 15 21 27 17 13 2 5 33 38 25730
2017 Human resources 19 24 27 15 10 1 4 26 45 8296
2017 Financial management 13 21 28 20 13 1 4 34 36 6768
2017 Procurement 17 24 27 18 9 1 3 28 43 2772
2017 Real property 21 27 27 14 8 1 2 23 49 2921
2017 Materiel management 18 23 25 17 12 1 3 31 43 1517
2017 Information management 15 21 26 17 15 2 4 34 37 3660
2017 Information technology 18 24 29 16 10 1 3 27 43 11503
2017 Internal audit 11 17 27 23 16 2 5 41 29 969
2017 Evaluation 13 22 27 18 14 2 4 35 37 1330
2017 Data sciences 11 19 25 21 18 2 5 42 31 2204
2017 Policy 17 23 28 18 9 2 3 28 42 8105
2017 Project management 18 26 29 15 8 1 3 24 46 7129
2017 Other services to the public 15 18 26 18 15 2 6 36 36 8209
2017 None of the above 17 21 26 17 13 2 6 31 41 20848
2014 Client contact centre 16 21 25 17 13 1 6 32 41 10874
2014 Health care practitioners 28 28 22 11 7 1 2 19 58 2477
2014 Federal regulators 22 26 28 14 6 1 2 21 50 4874
2014 Compliance, inspection and enforcement 22 24 27 15 8 1 2 24 48 18985
2014 Communications or public affairs 19 25 29 15 8 1 3 24 46 4585
2014 Access to information and privacy 14 20 25 18 17 1 4 37 37 1319
2014 Security 21 27 29 14 6 1 3 21 49 6356
2014 Science and technology 22 27 27 14 7 1 2 21 51 10869
2014 Library services 22 26 25 10 11 1 5 22 51 519
2014 Legal services 21 27 28 14 7 1 2 22 49 3605
2014 Administration and operations 20 24 27 15 9 1 3 25 46 29155
2014 Human resources 22 27 27 14 8 1 3 22 51 8758
2014 Financial management 17 24 30 17 9 1 3 27 42 7428
2014 Procurement 23 29 28 12 6 1 2 18 53 2946
2014 Real property 25 30 26 11 6 0 1 17 56 3462
2014 Materiel management 22 28 27 13 8 1 2 22 51 1936
2014 Information management 20 24 26 14 10 1 4 26 47 4618
2014 Information technology 22 26 27 14 7 1 2 22 50 13537
2014 Internal audit 13 22 31 19 12 1 3 31 36 1096
2014 Evaluation 18 24 27 16 10 1 3 27 44 1664
2014 Other services to the public 20 23 26 16 11 2 3 28 45 11705
2014 None of the above 20 25 26 15 9 1 3 25 47 26692

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 14 21 21 21 10 5 49 27 13217
2020 Health care practitioners 12 18 22 24 17 4 3 44 32 2313
2020 Federal regulators 7 14 28 31 17 2 2 49 22 4036
2020 Compliance, inspection and enforcement 8 14 24 29 20 3 2 52 23 17747
2020 Communications or public affairs 8 14 24 28 20 4 2 51 23 4943
2020 Access to information and privacy 9 13 24 22 22 6 4 48 25 1647
2020 Security 15 19 26 23 13 2 2 37 36 5197
2020 Science and technology 6 11 24 31 23 3 3 57 18 10568
2020 Library services 5 9 25 31 26 2 3 60 14 502
2020 Legal services 6 13 27 29 19 3 3 51 21 3622
2020 Administration and operations 8 15 25 26 20 3 3 49 24 28040
2020 Human resources 9 16 27 26 17 3 2 46 26 10369
2020 Financial management 7 14 27 29 18 3 2 49 23 7430
2020 Procurement 10 15 24 28 18 3 2 49 26 3427
2020 Real property 8 15 24 29 19 3 3 51 23 3580
2020 Materiel management 8 18 24 27 20 2 1 48 27 1648
2020 Information management 8 15 22 27 21 4 4 52 24 3721
2020 Information technology 7 13 24 29 20 3 2 53 22 12412
2020 Internal audit 6 14 23 28 22 4 3 54 21 1119
2020 Evaluation 7 14 25 27 20 4 3 50 22 1581
2020 Data sciences 7 12 24 28 24 4 3 55 20 2836
2020 Policy 8 14 28 29 16 3 2 47 23 10717
2020 Project management 8 16 28 28 16 2 2 46 25 8785
2020 Other services to the public 9 13 21 26 23 6 4 53 24 9668
2020 None of the above 9 14 23 25 21 5 4 51 24 16396
2019 Client contact centre 16 20 23 18 16 4 4 36 38 10961
2019 Health care practitioners 15 23 27 20 13 2 2 33 38 2125
2019 Federal regulators 11 17 29 26 14 2 2 41 29 4088
2019 Compliance, inspection and enforcement 13 18 26 23 15 2 2 40 33 16639
2019 Communications or public affairs 10 17 26 23 18 3 2 44 28 4928
2019 Access to information and privacy 12 19 22 20 19 5 3 43 34 1577
2019 Security 19 21 26 19 11 2 2 31 42 5224
2019 Science and technology 6 14 24 28 22 3 4 53 22 10916
2019 Library services 9 10 26 27 21 3 6 52 20 500
2019 Legal services 12 19 28 23 14 3 2 38 32 3199
2019 Administration and operations 12 19 27 21 15 3 3 39 32 26120
2019 Human resources 14 21 27 20 13 3 2 34 37 9806
2019 Financial management 12 21 28 22 14 3 2 37 34 7094
2019 Procurement 12 18 26 23 16 2 2 41 32 3117
2019 Real property 12 20 26 22 15 2 2 39 34 3367
2019 Materiel management 12 18 26 23 18 2 2 42 31 1711
2019 Information management 12 19 24 22 17 3 3 42 32 3802
2019 Information technology 9 17 27 25 18 3 2 45 27 11887
2019 Internal audit 10 18 27 24 14 2 4 41 31 1192
2019 Evaluation 9 17 27 24 17 4 2 44 28 1586
2019 Data sciences 7 14 24 25 23 4 3 52 23 2804
2019 Policy 10 17 29 25 14 2 2 41 28 9582
2019 Project management 13 21 30 21 11 2 2 34 35 7943
2019 Other services to the public 11 16 24 22 19 4 4 45 29 9209
2019 None of the above 12 17 24 22 18 4 4 43 31 16819
2018 Client contact centre 16 21 24 18 13 4 4 33 41 9968
2018 Health care practitioners 17 22 26 19 12 2 2 33 40 1978
2018 Federal regulators 11 19 30 25 12 2 2 38 31 4018
2018 Compliance, inspection and enforcement 14 19 27 24 13 2 2 38 34 16174
2018 Communications or public affairs 13 20 27 21 13 3 2 37 34 4463
2018 Access to information and privacy 16 20 23 17 17 4 3 36 39 1299
2018 Security 19 22 25 20 9 2 3 31 43 4446
2018 Science and technology 8 14 26 28 19 3 3 50 23 9719
2018 Library services 10 12 25 26 19 4 3 49 23 433
2018 Legal services 13 19 29 21 13 3 2 36 34 3173
2018 Administration and operations 13 21 27 20 13 3 3 35 36 23312
2018 Human resources 16 23 27 19 10 3 2 30 41 8399
2018 Financial management 13 22 29 21 11 2 2 34 36 6470
2018 Procurement 13 21 27 22 12 3 2 36 36 2711
2018 Real property 14 20 26 23 13 2 2 38 35 2784
2018 Materiel management 12 21 28 21 14 2 3 37 34 1472
2018 Information management 13 20 26 20 16 3 3 38 35 3459
2018 Information technology 10 18 27 25 15 3 3 41 30 10337
2018 Internal audit 11 20 29 21 14 2 3 37 33 1131
2018 Evaluation 11 18 26 24 14 4 3 40 31 1439
2018 Data sciences 8 16 26 25 18 3 3 47 26 2388
2018 Policy 12 19 30 24 11 2 2 36 33 8145
2018 Project management 14 22 30 21 10 2 2 32 37 6915
2018 Other services to the public 13 18 25 22 15 3 3 40 33 8187
2018 None of the above 13 19 25 21 15 3 4 39 34 14742
2017 Client contact centre 15 21 24 16 14 5 7 33 40 10074
2017 Health care practitioners 14 21 26 19 13 2 3 34 38 2137
2017 Federal regulators 11 17 29 24 14 2 3 40 29 4010
2017 Compliance, inspection and enforcement 12 17 26 23 14 3 5 40 31 16338
2017 Communications or public affairs 14 19 26 19 15 4 4 37 35 4242
2017 Access to information and privacy 15 20 24 16 16 4 6 35 39 1270
2017 Security 15 19 26 21 10 2 5 34 38 4908
2017 Science and technology 7 13 24 27 21 3 6 52 21 11074
2017 Library services 8 14 24 24 19 2 8 48 25 512
2017 Legal services 10 18 27 22 15 4 4 41 30 3445
2017 Administration and operations 12 20 27 20 13 3 5 36 35 25754
2017 Human resources 14 22 27 19 11 3 4 32 39 8303
2017 Financial management 11 20 28 22 13 2 4 37 33 6763
2017 Procurement 14 20 26 21 13 2 4 36 36 2774
2017 Real property 13 20 27 20 13 2 4 35 36 2925
2017 Materiel management 12 18 26 21 17 2 5 41 31 1514
2017 Information management 12 18 24 20 16 4 6 40 33 3665
2017 Information technology 9 16 26 25 16 3 4 44 28 11505
2017 Internal audit 9 18 27 23 15 3 4 41 30 969
2017 Evaluation 10 18 28 21 16 3 4 39 30 1328
2017 Data sciences 6 14 26 24 21 3 5 49 22 2207
2017 Policy 11 19 30 22 11 3 3 35 32 8094
2017 Project management 13 21 30 20 10 2 4 33 35 7122
2017 Other services to the public 11 16 25 20 17 5 7 42 31 8200
2017 None of the above 12 17 24 21 15 4 7 40 33 20846
2014 Client contact centre 14 20 25 18 13 4 5 35 38 10874
2014 Health care practitioners 15 21 26 20 13 1 4 34 38 2477
2014 Federal regulators 10 17 29 27 12 2 3 41 28 4871
2014 Compliance, inspection and enforcement 11 17 26 25 14 3 4 42 29 18980
2014 Communications or public affairs 9 17 27 26 16 2 4 44 27 4584
2014 Access to information and privacy 12 18 24 20 16 4 5 40 33 1322
2014 Security 12 19 28 23 11 2 4 37 33 6357
2014 Science and technology 8 14 27 28 16 2 5 47 24 10856
2014 Library services 8 18 23 25 14 4 7 45 29 520
2014 Legal services 8 14 29 27 14 2 5 44 24 3605
2014 Administration and operations 12 19 27 22 12 3 5 37 34 29122
2014 Human resources 13 20 28 22 12 3 4 36 34 8756
2014 Financial management 10 18 29 24 13 2 4 39 29 7425
2014 Procurement 11 21 28 23 12 2 3 37 34 2952
2014 Real property 11 18 28 24 12 2 4 39 31 3461
2014 Materiel management 12 19 27 22 14 2 4 38 33 1936
2014 Information management 12 18 26 22 14 3 5 39 32 4613
2014 Information technology 9 14 26 28 15 3 5 46 25 13533
2014 Internal audit 11 18 29 22 13 2 4 38 31 1096
2014 Evaluation 11 15 26 26 14 3 5 44 28 1661
2014 Other services to the public 11 17 25 22 15 3 5 41 31 11705
2014 None of the above 11 17 27 23 14 3 5 40 30 26654

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 17 30 20 16 4 4 39 28 13226
2020 Health care practitioners 16 24 28 18 10 2 2 29 42 2316
2020 Federal regulators 13 21 35 19 9 1 1 29 35 4051
2020 Compliance, inspection and enforcement 13 22 33 19 10 2 1 30 36 17809
2020 Communications or public affairs 12 19 33 21 11 2 1 34 32 4953
2020 Access to information and privacy 7 15 29 23 20 4 4 46 24 1643
2020 Security 19 24 28 17 8 2 2 26 45 5216
2020 Science and technology 15 24 31 17 9 2 2 27 41 10593
2020 Library services 9 16 33 22 16 2 1 40 26 503
2020 Legal services 8 20 33 22 12 2 2 36 30 3629
2020 Administration and operations 10 19 34 20 13 2 2 35 30 28080
2020 Human resources 10 20 34 20 12 2 1 34 30 10362
2020 Financial management 7 17 35 25 13 1 1 38 25 7427
2020 Procurement 12 19 35 20 12 1 1 32 32 3443
2020 Real property 16 25 32 15 9 2 2 25 42 3581
2020 Materiel management 11 22 31 20 13 1 1 33 34 1650
2020 Information management 9 16 32 23 16 2 3 40 27 3719
2020 Information technology 14 21 32 19 11 2 1 31 36 12445
2020 Internal audit 7 14 35 24 15 3 1 41 23 1120
2020 Evaluation 10 18 30 24 13 3 2 39 29 1579
2020 Data sciences 10 18 31 22 15 3 2 38 30 2847
2020 Policy 12 21 34 22 9 2 1 31 33 10738
2020 Project management 15 24 34 17 8 1 1 25 41 8807
2020 Other services to the public 10 18 30 21 15 3 3 38 30 9660
2020 None of the above 14 20 29 19 13 3 3 34 36 16428
2019 Client contact centre 12 21 30 18 13 3 3 33 35 10975
2019 Health care practitioners 18 26 29 13 9 2 2 24 46 2140
2019 Federal regulators 16 23 33 17 7 2 1 25 41 4094
2019 Compliance, inspection and enforcement 16 24 32 16 8 2 1 25 41 16653
2019 Communications or public affairs 13 20 33 18 12 2 2 31 35 4957
2019 Access to information and privacy 7 16 27 23 20 3 3 46 25 1575
2019 Security 20 23 29 15 9 2 2 25 45 5245
2019 Science and technology 17 24 28 15 11 3 2 28 43 10938
2019 Library services 11 16 33 21 13 1 5 36 29 502
2019 Legal services 13 22 31 19 11 2 2 32 36 3203
2019 Administration and operations 12 22 33 18 12 2 2 31 35 26136
2019 Human resources 12 22 34 17 11 2 2 29 35 9801
2019 Financial management 10 20 34 22 11 1 2 34 30 7105
2019 Procurement 13 23 34 18 10 1 1 28 37 3126
2019 Real property 19 28 29 14 8 2 1 22 49 3380
2019 Materiel management 16 23 28 18 12 2 1 31 40 1710
2019 Information management 11 19 31 20 14 3 2 36 31 3814
2019 Information technology 16 23 31 17 9 2 2 27 41 11926
2019 Internal audit 9 20 34 22 11 2 2 35 30 1195
2019 Evaluation 10 20 32 20 13 3 2 34 32 1590
2019 Data sciences 12 19 30 20 14 3 2 36 33 2809
2019 Policy 14 22 34 18 9 2 1 28 37 9580
2019 Project management 19 27 32 14 6 1 1 20 47 7966
2019 Other services to the public 13 19 29 19 14 3 3 36 33 9211
2019 None of the above 15 20 29 17 13 3 3 32 37 16855
2018 Client contact centre 14 22 31 16 10 3 3 28 38 10001
2018 Health care practitioners 22 27 27 14 7 2 2 22 50 1984
2018 Federal regulators 17 27 31 16 7 1 1 23 45 4028
2018 Compliance, inspection and enforcement 19 25 32 15 7 2 1 22 45 16241
2018 Communications or public affairs 16 23 32 17 9 3 2 27 40 4491
2018 Access to information and privacy 9 18 30 20 17 2 3 39 29 1300
2018 Security 22 27 27 14 6 2 3 21 51 4469
2018 Science and technology 20 26 28 13 8 2 2 22 48 9775
2018 Library services 12 21 30 19 11 4 2 32 36 431
2018 Legal services 14 21 34 17 9 3 2 27 38 3183
2018 Administration and operations 14 23 33 16 10 2 2 27 39 23421
2018 Human resources 14 25 34 16 8 2 2 24 40 8425
2018 Financial management 11 22 35 20 9 1 1 29 34 6485
2018 Procurement 16 24 34 16 7 2 1 23 41 2725
2018 Real property 23 30 30 11 5 1 1 16 54 2796
2018 Materiel management 15 23 32 15 11 2 2 27 40 1478
2018 Information management 12 19 32 19 12 3 3 33 33 3471
2018 Information technology 18 25 31 15 7 2 2 23 45 10375
2018 Internal audit 12 18 36 19 12 2 2 32 30 1137
2018 Evaluation 12 20 33 19 10 3 3 30 34 1439
2018 Data sciences 14 21 30 18 12 3 3 32 37 2402
2018 Policy 16 24 33 17 7 2 1 24 41 8192
2018 Project management 21 28 32 12 5 1 1 17 50 6953
2018 Other services to the public 15 21 30 17 11 3 3 30 38 8238
2018 None of the above 17 22 29 16 10 3 3 28 42 14817
2017 Client contact centre 12 21 31 15 11 4 6 29 37 10076
2017 Health care practitioners 19 24 29 14 7 3 4 23 47 2134
2017 Federal regulators 19 23 33 14 7 2 2 23 43 4014
2017 Compliance, inspection and enforcement 18 24 32 14 7 2 2 22 44 16341
2017 Communications or public affairs 16 21 32 15 10 3 3 27 40 4246
2017 Access to information and privacy 10 17 29 18 15 4 7 37 30 1272
2017 Security 20 24 28 14 6 3 5 22 47 4904
2017 Science and technology 19 24 28 12 9 3 4 23 46 11087
2017 Library services 11 18 31 18 12 3 7 32 33 512
2017 Legal services 15 21 31 16 10 4 3 28 38 3442
2017 Administration and operations 14 22 32 15 10 2 4 27 39 25765
2017 Human resources 14 22 36 14 8 2 3 24 38 8310
2017 Financial management 10 20 37 18 9 2 3 29 32 6766
2017 Procurement 16 25 34 15 7 1 2 22 43 2774
2017 Real property 22 27 30 10 6 2 3 17 52 2924
2017 Materiel management 15 22 31 15 10 2 4 27 40 1514
2017 Information management 12 19 32 17 13 3 4 33 33 3668
2017 Information technology 18 24 31 15 7 3 3 23 44 11524
2017 Internal audit 10 17 34 21 13 2 4 35 28 970
2017 Evaluation 13 21 32 16 12 2 4 30 36 1327
2017 Data sciences 12 19 30 19 12 4 4 33 34 2208
2017 Policy 16 24 34 15 7 2 2 24 41 8104
2017 Project management 20 28 31 12 5 1 2 18 50 7126
2017 Other services to the public 13 20 30 15 12 4 6 30 37 8212
2017 None of the above 16 21 28 15 11 4 6 28 41 20833
2014 Client contact centre 13 22 32 15 9 3 5 27 39 10874
2014 Health care practitioners 24 27 28 11 6 2 3 18 53 2474
2014 Federal regulators 20 25 31 15 5 2 2 21 47 4873
2014 Compliance, inspection and enforcement 20 25 31 14 7 2 2 21 46 18997
2014 Communications or public affairs 17 25 31 14 8 1 3 24 43 4584
2014 Access to information and privacy 11 17 29 17 17 3 5 37 31 1319
2014 Security 19 27 29 14 6 3 3 21 49 6358
2014 Science and technology 25 26 26 11 6 2 3 18 54 10879
2014 Library services 13 23 25 15 15 5 5 34 39 518
2014 Legal services 16 23 32 15 7 2 3 24 42 3607
2014 Administration and operations 16 24 32 14 8 2 3 24 43 29137
2014 Human resources 16 25 33 14 7 2 3 22 43 8765
2014 Financial management 13 22 36 17 9 2 3 27 36 7422
2014 Procurement 17 27 36 13 5 1 2 19 45 2951
2014 Real property 26 29 28 10 4 1 2 14 57 3466
2014 Materiel management 17 24 31 15 8 2 2 24 43 1930
2014 Information management 15 21 32 16 10 3 4 28 38 4622
2014 Information technology 18 24 32 15 6 2 2 22 45 13557
2014 Internal audit 12 21 37 17 9 2 2 27 34 1097
2014 Evaluation 15 23 31 17 9 3 3 27 39 1664
2014 Other services to the public 16 22 30 15 10 3 4 27 41 11697
2014 None of the above 19 23 29 14 8 3 4 24 45 26676

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 17 35 25 14 1 2 41 23 13289
2020 Health care practitioners 10 19 35 24 10 0 1 35 29 2320
2020 Federal regulators 8 19 38 25 10 0 1 34 27 4058
2020 Compliance, inspection and enforcement 10 20 38 22 9 0 1 32 30 17864
2020 Communications or public affairs 7 19 38 24 11 0 0 36 26 4964
2020 Access to information and privacy 8 18 34 23 16 1 1 39 27 1654
2020 Security 10 19 33 25 11 1 1 36 30 5226
2020 Science and technology 5 16 37 29 11 1 1 41 22 10623
2020 Library services 7 16 42 24 10 0 1 35 23 503
2020 Legal services 8 24 40 19 8 0 0 28 32 3634
2020 Administration and operations 6 17 36 26 13 0 1 40 23 28162
2020 Human resources 7 18 37 24 12 0 1 37 25 10399
2020 Financial management 5 15 36 29 14 1 1 44 19 7453
2020 Procurement 8 17 36 25 13 0 1 38 25 3452
2020 Real property 7 16 36 27 12 1 1 39 23 3588
2020 Materiel management 6 15 34 29 14 0 1 44 21 1649
2020 Information management 6 15 35 27 15 1 1 43 21 3738
2020 Information technology 4 10 31 35 18 1 1 54 15 12471
2020 Internal audit 4 16 38 27 14 1 1 42 20 1124
2020 Evaluation 6 16 39 26 12 1 1 38 22 1587
2020 Data sciences 7 18 35 26 13 1 1 39 26 2848
2020 Policy 6 19 40 25 9 0 0 34 26 10761
2020 Project management 6 18 37 27 11 0 1 38 24 8834
2020 Other services to the public 8 19 35 23 13 1 1 37 27 9702
2020 None of the above 8 18 34 24 13 1 2 38 27 16480
2019 Client contact centre 10 19 33 22 12 1 2 36 30 11007
2019 Health care practitioners 13 22 34 20 10 0 1 31 35 2144
2019 Federal regulators 12 21 33 23 10 1 1 33 33 4098
2019 Compliance, inspection and enforcement 14 23 34 19 8 0 1 28 37 16699
2019 Communications or public affairs 10 19 34 22 13 0 1 35 30 4960
2019 Access to information and privacy 8 17 31 23 18 1 2 42 26 1587
2019 Security 14 20 31 23 9 1 2 33 34 5253
2019 Science and technology 7 17 33 26 14 1 2 40 26 10954
2019 Library services 9 22 38 19 10 0 1 29 32 502
2019 Legal services 13 22 36 17 10 0 1 28 36 3217
2019 Administration and operations 9 19 33 23 13 1 1 37 29 26210
2019 Human resources 10 20 32 22 13 1 1 36 31 9824
2019 Financial management 8 17 33 26 14 1 1 41 26 7119
2019 Procurement 10 20 31 24 13 0 1 37 31 3128
2019 Real property 10 19 32 24 12 1 1 37 29 3379
2019 Materiel management 9 16 33 24 16 0 2 40 26 1713
2019 Information management 8 16 33 25 15 1 2 41 25 3828
2019 Information technology 6 13 32 30 17 1 2 48 19 11930
2019 Internal audit 8 18 34 24 13 1 2 39 27 1193
2019 Evaluation 8 18 35 24 13 1 1 38 27 1592
2019 Data sciences 11 19 33 21 14 1 1 36 30 2814
2019 Policy 10 20 34 23 11 0 1 35 30 9606
2019 Project management 10 19 34 25 11 1 1 36 29 7967
2019 Other services to the public 11 19 33 22 13 1 2 36 31 9221
2019 None of the above 10 18 31 23 14 1 2 38 30 16889
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 29 17 6 4 8 6 69 11 13292
2020 Health care practitioners 19 29 20 13 12 4 3 52 27 2321
2020 Federal regulators 27 32 17 9 5 6 4 66 16 4063
2020 Compliance, inspection and enforcement 24 32 19 9 7 6 3 61 18 17862
2020 Communications or public affairs 31 30 15 7 4 8 6 70 13 4966
2020 Access to information and privacy 34 29 17 6 5 6 4 69 12 1647
2020 Security 16 26 20 16 18 2 2 44 35 5227
2020 Science and technology 25 32 18 10 6 6 4 63 17 10620
2020 Library services 30 29 22 8 4 6 1 63 13 504
2020 Legal services 23 27 19 10 6 10 4 59 19 3638
2020 Administration and operations 29 31 17 8 5 6 4 66 15 28169
2020 Human resources 33 30 14 7 3 7 5 72 12 10394
2020 Financial management 32 31 16 7 4 6 5 70 12 7452
2020 Procurement 32 31 17 7 5 5 3 68 13 3455
2020 Real property 25 32 18 10 8 4 3 61 19 3603
2020 Materiel management 24 33 21 10 7 3 2 60 18 1656
2020 Information management 31 31 17 7 5 6 4 68 13 3745
2020 Information technology 34 31 16 5 3 6 4 73 9 12459
2020 Internal audit 31 30 17 6 3 8 5 71 9 1121
2020 Evaluation 27 31 16 9 4 10 5 68 14 1587
2020 Data sciences 33 28 14 7 3 8 6 72 12 2845
2020 Policy 31 29 15 7 4 8 6 70 13 10757
2020 Project management 30 31 16 8 4 6 5 69 13 8830
2020 Other services to the public 26 29 19 9 6 6 4 62 17 9692
2020 None of the above 24 29 19 10 8 6 4 59 20 16506
2019 Client contact centre 31 30 17 8 6 6 3 67 15 10997
2019 Health care practitioners 22 30 18 14 11 3 1 55 27 2144
2019 Federal regulators 28 30 16 10 8 4 3 63 20 4105
2019 Compliance, inspection and enforcement 26 30 18 11 9 5 2 60 21 16671
2019 Communications or public affairs 32 30 13 9 5 6 4 69 16 4968
2019 Access to information and privacy 35 28 14 9 6 5 4 68 17 1589
2019 Security 18 25 19 16 18 2 2 45 35 5243
2019 Science and technology 28 31 15 11 7 5 3 64 19 10952
2019 Library services 30 31 13 10 7 6 2 67 18 502
2019 Legal services 24 27 17 12 9 8 3 58 23 3220
2019 Administration and operations 29 30 16 10 7 5 3 64 18 26218
2019 Human resources 34 30 14 8 5 5 5 71 14 9824
2019 Financial management 32 31 15 9 5 5 4 68 15 7120
2019 Procurement 31 32 17 8 5 4 3 67 15 3124
2019 Real property 26 32 18 11 9 3 2 61 20 3381
2019 Materiel management 26 32 18 11 8 3 2 61 20 1716
2019 Information management 31 30 16 9 7 5 3 66 17 3839
2019 Information technology 35 31 15 6 4 5 4 72 11 11935
2019 Internal audit 33 28 15 7 5 7 4 69 14 1197
2019 Evaluation 29 26 16 10 8 8 4 62 20 1591
2019 Data sciences 36 28 12 7 5 7 6 73 13 2809
2019 Policy 33 28 13 9 5 6 5 69 16 9603
2019 Project management 30 31 15 9 6 5 4 66 17 7966
2019 Other services to the public 27 29 17 10 9 5 3 61 20 9235
2019 None of the above 26 29 17 11 9 5 3 59 22 16908
2018 Client contact centre 22 34 20 9 6 6 3 61 17 9995
2018 Health care practitioners 18 31 18 15 14 3 2 51 31 1975
2018 Federal regulators 22 33 17 11 9 5 3 60 22 4027
2018 Compliance, inspection and enforcement 18 33 21 12 10 5 2 54 24 16268
2018 Communications or public affairs 25 31 16 11 5 6 4 63 19 4498
2018 Access to information and privacy 25 30 19 9 7 5 4 61 18 1311
2018 Security 12 26 19 17 22 2 1 40 40 4466
2018 Science and technology 20 34 18 11 8 6 3 59 21 9768
2018 Library services 21 35 18 10 7 6 3 62 19 436
2018 Legal services 17 30 18 14 11 8 3 52 27 3194
2018 Administration and operations 22 33 19 11 8 5 3 60 20 23451
2018 Human resources 27 35 15 9 5 5 4 68 15 8433
2018 Financial management 23 34 18 10 6 5 3 62 17 6489
2018 Procurement 23 35 21 9 7 4 2 62 17 2721
2018 Real property 19 34 20 12 12 3 2 55 25 2788
2018 Materiel management 20 33 23 10 9 4 1 55 21 1474
2018 Information management 25 34 18 9 7 5 3 64 17 3467
2018 Information technology 26 34 18 7 5 6 4 67 13 10361
2018 Internal audit 23 34 19 8 6 6 4 63 16 1137
2018 Evaluation 23 30 16 10 7 8 5 61 19 1437
2018 Data sciences 29 29 15 8 5 9 5 67 15 2399
2018 Policy 27 31 15 9 6 8 5 66 17 8199
2018 Project management 23 34 18 10 7 6 4 62 18 6941
2018 Other services to the public 19 32 19 12 10 5 2 55 24 8237
2018 None of the above 19 31 20 12 11 5 3 53 25 14833
2017 Client contact centre 27 33 16 9 6 6 4 66 17 10112
2017 Health care practitioners 19 31 15 16 14 3 1 53 31 2144
2017 Federal regulators 26 31 15 11 9 4 4 62 22 4028
2017 Compliance, inspection and enforcement 23 30 17 11 10 5 3 57 24 16388
2017 Communications or public affairs 29 29 14 10 6 6 5 65 18 4249
2017 Access to information and privacy 32 28 13 10 7 6 4 66 19 1277
2017 Security 14 26 19 17 21 2 2 41 39 4918
2017 Science and technology 25 32 15 11 8 5 4 62 21 11118
2017 Library services 26 32 13 7 9 6 6 66 19 513
2017 Legal services 20 28 16 14 10 7 5 54 28 3453
2017 Administration and operations 26 32 15 10 8 4 3 63 20 25897
2017 Human resources 31 32 13 9 5 4 5 70 16 8337
2017 Financial management 28 32 15 9 7 5 4 66 18 6785
2017 Procurement 28 33 18 9 6 3 3 64 17 2794
2017 Real property 24 32 18 11 10 3 2 60 22 2946
2017 Materiel management 27 33 17 8 10 3 2 63 19 1527
2017 Information management 29 31 15 10 7 5 4 65 18 3686
2017 Information technology 30 32 15 8 5 5 5 69 14 11561
2017 Internal audit 29 30 14 10 6 5 6 66 17 975
2017 Evaluation 27 30 14 9 9 6 5 64 20 1333
2017 Data sciences 33 29 12 7 5 7 7 72 15 2213
2017 Policy 30 30 12 9 6 7 6 69 17 8119
2017 Project management 28 32 15 9 7 5 4 66 18 7153
2017 Other services to the public 25 30 16 11 10 5 3 60 23 8277
2017 None of the above 23 30 16 11 11 4 4 58 24 21007
2014 Client contact centre 28 33 17 9 6 4 3 65 17 10917
2014 Health care practitioners 21 31 15 15 14 3 1 54 31 2486
2014 Federal regulators 30 32 14 10 7 4 3 67 18 4881
2014 Compliance, inspection and enforcement 28 32 15 10 8 4 2 64 20 19029
2014 Communications or public affairs 31 31 14 9 6 4 4 68 17 4591
2014 Access to information and privacy 34 28 15 9 6 3 5 67 17 1328
2014 Security 18 31 19 16 13 2 1 50 30 6374
2014 Science and technology 28 33 15 10 7 4 3 66 18 10893
2014 Library services 29 28 16 11 8 5 4 63 20 519
2014 Legal services 27 28 15 12 9 6 3 60 23 3616
2014 Administration and operations 29 32 15 10 8 4 3 65 19 29205
2014 Human resources 34 30 13 9 7 4 4 69 17 8779
2014 Financial management 31 32 15 9 7 3 3 67 17 7443
2014 Procurement 28 33 15 10 8 3 2 64 19 2958
2014 Real property 27 35 15 9 8 2 2 66 19 3469
2014 Materiel management 26 33 15 11 11 3 1 61 24 1939
2014 Information management 30 32 14 9 8 4 3 67 18 4627
2014 Information technology 34 32 14 7 5 4 4 71 13 13575
2014 Internal audit 29 31 14 10 7 5 4 66 18 1098
2014 Evaluation 28 31 14 10 7 5 5 65 19 1670
2014 Other services to the public 27 31 15 11 9 3 3 62 21 11751
2014 None of the above 27 31 15 11 8 4 3 63 21 26762

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 26 8 5 3 2 1 84 8 13266
2020 Health care practitioners 36 30 11 12 10 1 0 67 22 2320
2020 Federal regulators 49 28 8 9 5 1 0 78 14 4049
2020 Compliance, inspection and enforcement 44 30 9 9 6 1 0 76 15 17823
2020 Communications or public affairs 55 27 7 7 4 1 0 83 10 4961
2020 Access to information and privacy 56 24 8 7 3 2 0 81 10 1653
2020 Security 30 27 13 14 16 1 0 57 30 5227
2020 Science and technology 45 31 9 9 5 1 0 77 14 10607
2020 Library services 48 28 10 10 4 1 0 76 14 502
2020 Legal services 42 31 9 10 6 2 0 74 17 3634
2020 Administration and operations 50 28 9 7 5 1 0 79 13 28123
2020 Human resources 59 25 7 6 3 1 0 84 9 10385
2020 Financial management 55 27 7 6 4 1 0 83 10 7441
2020 Procurement 52 27 9 6 5 1 0 80 11 3453
2020 Real property 44 29 10 9 6 1 0 75 15 3599
2020 Materiel management 41 30 12 9 7 1 0 72 16 1651
2020 Information management 51 26 9 7 5 1 0 79 12 3744
2020 Information technology 56 28 7 5 3 1 0 84 8 12444
2020 Internal audit 53 31 8 4 3 0 0 85 7 1121
2020 Evaluation 49 30 8 8 4 1 0 81 12 1583
2020 Data sciences 55 27 6 7 2 1 0 84 10 2842
2020 Policy 55 27 7 7 4 1 0 82 11 10746
2020 Project management 53 28 8 7 4 1 0 81 11 8819
2020 Other services to the public 46 28 9 8 6 2 1 76 14 9687
2020 None of the above 43 28 10 9 8 1 0 73 17 16482
2019 Client contact centre 50 29 9 7 4 1 0 80 11 10964
2019 Health care practitioners 36 30 12 13 8 0 0 67 21 2140
2019 Federal regulators 46 28 8 9 7 1 0 75 16 4094
2019 Compliance, inspection and enforcement 42 30 10 10 7 1 0 73 17 16677
2019 Communications or public affairs 52 27 7 9 4 1 0 80 13 4967
2019 Access to information and privacy 50 26 8 8 6 1 0 77 15 1586
2019 Security 27 28 13 14 16 1 0 56 30 5250
2019 Science and technology 44 31 9 9 5 1 0 76 15 10955
2019 Library services 45 28 8 10 7 1 0 74 18 502
2019 Legal services 36 32 10 12 8 1 0 69 21 3218
2019 Administration and operations 46 29 9 9 6 1 0 75 15 26196
2019 Human resources 53 28 7 7 4 1 0 82 11 9818
2019 Financial management 50 30 8 7 4 1 0 80 12 7114
2019 Procurement 48 29 10 7 5 1 0 77 12 3119
2019 Real property 42 31 11 9 6 0 0 73 16 3385
2019 Materiel management 41 30 11 10 8 0 0 71 18 1717
2019 Information management 46 29 9 9 6 0 0 76 15 3832
2019 Information technology 53 28 8 6 4 1 0 82 10 11919
2019 Internal audit 52 28 8 7 4 1 0 80 11 1198
2019 Evaluation 47 27 10 10 5 1 0 75 15 1595
2019 Data sciences 54 27 8 7 4 1 0 81 11 2809
2019 Policy 51 28 7 8 5 1 0 80 13 9599
2019 Project management 47 30 8 9 6 1 0 77 15 7958
2019 Other services to the public 44 29 10 10 7 1 0 73 17 9221
2019 None of the above 41 28 11 10 8 1 0 71 18 16898
2018 Client contact centre 44 32 10 8 6 1 0 77 13 9983
2018 Health care practitioners 33 32 11 12 11 0 0 65 24 1980
2018 Federal regulators 41 30 9 11 8 1 0 72 19 4024
2018 Compliance, inspection and enforcement 36 32 11 11 9 1 0 69 20 16223
2018 Communications or public affairs 46 30 8 10 5 1 0 77 15 4480
2018 Access to information and privacy 43 30 9 8 8 1 0 75 16 1309
2018 Security 24 27 15 16 19 0 0 51 35 4451
2018 Science and technology 37 34 10 11 6 1 0 72 18 9749
2018 Library services 40 32 8 12 6 1 0 73 18 435
2018 Legal services 32 33 11 13 10 2 0 65 24 3180
2018 Administration and operations 41 31 10 10 7 1 0 73 17 23400
2018 Human resources 49 30 8 8 4 1 0 80 12 8424
2018 Financial management 43 33 9 9 6 1 0 76 15 6472
2018 Procurement 41 32 11 9 6 0 0 74 15 2715
2018 Real property 37 31 11 11 9 1 0 69 21 2789
2018 Materiel management 34 31 12 13 10 1 0 65 23 1469
2018 Information management 42 32 9 10 6 1 0 74 17 3459
2018 Information technology 46 32 9 7 5 1 0 78 12 10346
2018 Internal audit 46 30 11 6 5 1 1 78 12 1135
2018 Evaluation 43 30 10 9 6 1 0 74 15 1438
2018 Data sciences 49 29 8 8 6 1 0 79 13 2400
2018 Policy 47 29 8 9 6 1 0 77 15 8179
2018 Project management 42 32 9 10 6 1 0 75 16 6923
2018 Other services to the public 37 31 11 12 9 1 0 68 21 8231
2018 None of the above 35 30 11 12 10 1 0 67 22 14814
2017 Client contact centre 47 32 9 7 5 1 0 80 12 10104
2017 Health care practitioners 33 32 10 14 11 1 0 65 25 2144
2017 Federal regulators 43 30 9 10 8 1 0 73 18 4025
2017 Compliance, inspection and enforcement 38 31 10 11 9 1 0 69 20 16384
2017 Communications or public affairs 46 31 8 8 5 1 0 78 14 4251
2017 Access to information and privacy 49 26 9 8 6 1 0 76 14 1278
2017 Security 24 25 15 17 18 1 1 50 35 4917
2017 Science and technology 41 32 9 10 6 1 0 74 17 11116
2017 Library services 45 32 7 8 7 1 1 78 15 513
2017 Legal services 34 31 11 11 10 2 0 67 22 3457
2017 Administration and operations 42 31 9 9 7 1 0 74 17 25900
2017 Human resources 51 30 7 8 4 1 0 81 12 8333
2017 Financial management 45 32 9 7 6 0 0 78 13 6786
2017 Procurement 44 31 11 8 6 0 0 75 14 2795
2017 Real property 37 32 11 10 8 0 0 70 18 2946
2017 Materiel management 39 32 10 9 9 1 0 72 18 1527
2017 Information management 44 30 9 8 7 1 0 75 16 3686
2017 Information technology 47 31 9 7 5 1 0 79 12 11569
2017 Internal audit 48 29 9 8 5 1 0 77 14 975
2017 Evaluation 43 33 9 8 7 1 0 77 15 1332
2017 Data sciences 50 28 8 8 5 1 0 79 12 2216
2017 Policy 49 28 7 9 6 1 0 78 15 8122
2017 Project management 45 31 9 8 6 1 0 76 15 7150
2017 Other services to the public 40 29 9 11 8 1 0 71 20 8272
2017 None of the above 38 30 11 10 9 1 1 69 20 20999
2014 Client contact centre 45 32 10 7 5 1 0 78 12 10908
2014 Health care practitioners 32 32 10 15 10 0 0 65 25 2484
2014 Federal regulators 44 30 8 10 7 1 0 75 17 4884
2014 Compliance, inspection and enforcement 42 30 9 10 7 1 0 73 17 19028
2014 Communications or public affairs 45 30 7 10 6 1 0 77 16 4593
2014 Access to information and privacy 48 27 9 9 6 1 0 76 15 1326
2014 Security 26 31 15 15 13 1 0 57 28 6371
2014 Science and technology 41 33 9 10 6 1 0 74 16 10891
2014 Library services 44 27 9 9 9 1 1 72 19 521
2014 Legal services 37 31 10 12 9 2 0 69 20 3616
2014 Administration and operations 42 30 9 10 7 1 0 73 17 29202
2014 Human resources 49 29 8 8 6 1 0 78 14 8776
2014 Financial management 45 31 8 9 6 1 0 77 15 7443
2014 Procurement 39 33 10 10 8 1 0 73 18 2958
2014 Real property 40 31 10 10 8 1 0 72 18 3470
2014 Materiel management 36 30 10 10 11 1 0 68 22 1940
2014 Information management 42 31 9 10 7 1 0 74 17 4627
2014 Information technology 47 30 9 8 5 1 0 78 13 13576
2014 Internal audit 43 32 9 10 5 1 0 76 15 1096
2014 Evaluation 42 31 9 10 7 1 0 74 17 1667
2014 Other services to the public 40 29 10 11 9 1 0 70 20 11741
2014 None of the above 40 29 10 11 9 1 0 70 19 26765

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 29 5 3 1 1 1 90 5 13241
2020 Health care practitioners 41 35 8 10 4 0 0 77 15 2319
2020 Federal regulators 56 29 6 6 2 0 0 85 9 4048
2020 Compliance, inspection and enforcement 49 34 7 6 3 0 0 84 9 17784
2020 Communications or public affairs 62 28 5 4 2 0 0 89 5 4945
2020 Access to information and privacy 59 28 7 3 2 0 0 88 6 1647
2020 Security 32 34 13 12 9 0 0 66 21 5203
2020 Science and technology 52 33 7 6 2 0 0 85 8 10587
2020 Library services 56 30 7 6 2 0 0 86 7 503
2020 Legal services 51 34 7 6 2 0 0 86 8 3623
2020 Administration and operations 55 31 6 5 2 0 0 86 8 28052
2020 Human resources 64 26 4 3 1 0 0 91 5 10350
2020 Financial management 60 29 5 4 2 0 0 89 6 7415
2020 Procurement 58 30 5 5 2 0 0 88 7 3446
2020 Real property 48 32 8 7 4 0 0 81 11 3596
2020 Materiel management 44 36 10 8 2 0 0 80 10 1652
2020 Information management 57 30 6 5 2 0 0 87 7 3733
2020 Information technology 61 29 5 3 2 0 0 90 5 12401
2020 Internal audit 64 28 4 3 1 0 0 92 4 1117
2020 Evaluation 58 31 6 4 1 0 0 89 5 1576
2020 Data sciences 64 25 5 4 1 0 0 90 5 2834
2020 Policy 66 24 4 4 2 0 0 91 5 10708
2020 Project management 60 27 6 5 2 0 0 88 6 8791
2020 Other services to the public 50 33 7 7 3 1 0 83 9 9670
2020 None of the above 48 32 8 7 4 1 0 80 11 16427
2019 Client contact centre 53 33 6 5 2 0 0 86 7 10988
2019 Health care practitioners 36 38 10 11 5 0 0 74 16 2139
2019 Federal regulators 48 32 7 8 4 0 0 81 12 4106
2019 Compliance, inspection and enforcement 45 35 8 8 4 0 0 80 12 16666
2019 Communications or public affairs 56 30 5 6 2 0 0 86 8 4964
2019 Access to information and privacy 54 29 8 7 3 0 0 83 9 1585
2019 Security 29 35 14 13 9 0 0 65 22 5241
2019 Science and technology 50 33 8 7 3 0 0 83 9 10940
2019 Library services 52 32 6 8 2 0 0 84 10 502
2019 Legal services 44 36 8 9 3 0 0 80 12 3205
2019 Administration and operations 49 33 7 7 3 0 0 82 11 26188
2019 Human resources 58 30 5 5 2 0 0 87 7 9807
2019 Financial management 54 32 6 5 3 0 0 86 8 7105
2019 Procurement 49 34 8 6 2 0 0 83 8 3121
2019 Real property 44 35 9 8 4 0 0 79 12 3375
2019 Materiel management 41 36 9 9 5 0 0 77 14 1720
2019 Information management 50 32 7 7 3 0 0 83 10 3833
2019 Information technology 56 31 6 4 2 0 0 88 6 11917
2019 Internal audit 55 33 6 5 2 0 0 88 6 1195
2019 Evaluation 51 32 7 7 3 0 0 83 10 1589
2019 Data sciences 62 26 5 4 2 0 0 88 7 2811
2019 Policy 60 27 5 5 2 0 0 87 8 9598
2019 Project management 51 33 7 6 3 0 0 84 9 7957
2019 Other services to the public 44 34 9 9 4 0 0 79 13 9229
2019 None of the above 44 33 10 8 5 0 0 78 13 16885
2018 Client contact centre 46 38 7 5 2 0 0 85 8 9983
2018 Health care practitioners 34 39 9 11 6 0 0 74 17 1971
2018 Federal regulators 45 36 8 7 4 0 0 82 10 4022
2018 Compliance, inspection and enforcement 39 39 9 8 4 0 0 79 12 16236
2018 Communications or public affairs 54 32 6 6 2 0 0 86 8 4486
2018 Access to information and privacy 49 34 7 6 4 0 0 84 9 1311
2018 Security 24 35 16 13 11 0 0 60 24 4455
2018 Science and technology 44 37 8 7 3 0 0 82 10 9755
2018 Library services 51 32 8 6 3 1 0 83 9 435
2018 Legal services 41 38 8 8 4 0 0 79 12 3176
2018 Administration and operations 44 37 8 7 3 0 0 81 11 23394
2018 Human resources 54 34 6 4 2 0 0 88 6 8421
2018 Financial management 47 37 8 6 3 0 0 84 8 6471
2018 Procurement 44 39 8 6 3 0 0 83 9 2715
2018 Real property 38 37 11 9 5 0 0 74 14 2785
2018 Materiel management 35 40 11 9 5 0 0 74 14 1471
2018 Information management 47 35 8 7 3 0 0 82 10 3471
2018 Information technology 50 36 7 5 2 0 0 86 7 10345
2018 Internal audit 51 35 6 5 2 0 1 87 7 1134
2018 Evaluation 50 33 6 6 4 0 0 84 10 1438
2018 Data sciences 57 30 6 5 2 1 0 88 7 2398
2018 Policy 58 29 5 5 3 0 0 87 7 8181
2018 Project management 48 36 7 6 3 0 0 84 9 6929
2018 Other services to the public 40 37 10 9 4 0 0 78 13 8227
2018 None of the above 39 36 11 9 5 0 0 76 14 14807
2017 Client contact centre 44 41 7 5 2 0 0 85 7 10107
2017 Health care practitioners 31 42 9 11 6 0 0 73 17 2139
2017 Federal regulators 42 38 8 7 4 0 0 81 11 4016
2017 Compliance, inspection and enforcement 36 40 10 9 5 0 0 77 14 16362
2017 Communications or public affairs 50 35 6 6 2 0 0 85 9 4240
2017 Access to information and privacy 45 37 7 6 3 0 0 83 10 1279
2017 Security 20 36 16 15 12 0 0 56 27 4909
2017 Science and technology 44 38 8 7 3 0 0 82 10 11107
2017 Library services 51 33 5 7 3 0 0 85 10 511
2017 Legal services 40 39 7 9 4 0 0 80 13 3449
2017 Administration and operations 42 39 8 7 4 0 0 81 11 25867
2017 Human resources 51 35 6 5 2 0 0 87 7 8330
2017 Financial management 44 38 8 6 3 0 0 83 10 6780
2017 Procurement 41 40 9 7 3 0 0 81 10 2788
2017 Real property 36 40 11 9 5 0 0 76 14 2941
2017 Materiel management 33 42 12 8 5 0 0 75 13 1521
2017 Information management 44 37 9 7 3 0 0 81 10 3680
2017 Information technology 46 39 8 5 2 0 0 85 7 11548
2017 Internal audit 50 38 6 4 2 0 0 88 7 975
2017 Evaluation 48 35 7 6 3 0 0 84 9 1332
2017 Data sciences 55 32 6 5 2 0 0 87 7 2216
2017 Policy 55 31 5 6 3 0 0 86 8 8110
2017 Project management 46 37 7 7 3 0 0 83 10 7148
2017 Other services to the public 37 40 9 9 4 0 0 77 14 8260
2017 None of the above 37 38 10 9 5 0 0 75 15 20971
2014 Client contact centre 40 44 9 5 2 0 0 84 8 10899
2014 Health care practitioners 31 41 9 12 6 0 0 72 18 2481
2014 Federal regulators 44 38 7 7 3 0 0 83 10 4879
2014 Compliance, inspection and enforcement 37 42 9 8 4 0 0 80 11 19030
2014 Communications or public affairs 46 39 6 6 2 0 0 85 9 4592
2014 Access to information and privacy 43 37 10 7 2 0 0 80 10 1326
2014 Security 20 42 17 13 7 0 0 62 20 6368
2014 Science and technology 42 41 8 6 2 0 0 83 8 10887
2014 Library services 46 35 7 9 3 0 0 81 12 521
2014 Legal services 42 39 8 8 3 0 0 81 11 3616
2014 Administration and operations 40 40 9 8 3 0 0 81 11 29194
2014 Human resources 48 37 6 6 2 0 0 86 8 8765
2014 Financial management 44 40 8 6 3 0 0 83 9 7442
2014 Procurement 37 42 10 7 3 0 0 79 10 2959
2014 Real property 37 41 10 8 4 0 0 79 12 3468
2014 Materiel management 33 39 11 11 5 0 0 73 16 1936
2014 Information management 42 38 9 7 3 0 0 80 11 4629
2014 Information technology 45 40 8 5 2 0 0 85 7 13571
2014 Internal audit 43 39 9 6 3 0 0 82 9 1096
2014 Evaluation 44 39 8 7 2 0 0 83 9 1669
2014 Other services to the public 36 41 10 9 4 0 0 77 13 11742
2014 None of the above 39 38 10 8 4 0 0 78 12 26758

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 33 14 3 2 3 2 80 6 13203
2020 Health care practitioners 36 39 13 7 3 1 0 76 11 2299
2020 Federal regulators 48 35 9 5 2 1 0 84 7 4040
2020 Compliance, inspection and enforcement 39 38 13 5 3 2 0 79 8 17729
2020 Communications or public affairs 55 31 7 4 2 1 0 87 6 4924
2020 Access to information and privacy 49 31 11 3 2 2 1 83 6 1635
2020 Security 27 36 18 9 8 1 0 65 17 5207
2020 Science and technology 45 38 10 4 2 1 0 83 7 10547
2020 Library services 46 37 9 5 2 0 0 83 8 501
2020 Legal services 46 37 9 4 2 1 0 84 7 3616
2020 Administration and operations 46 34 11 5 2 1 0 82 7 27954
2020 Human resources 55 31 8 3 2 1 0 87 5 10341
2020 Financial management 51 34 9 4 2 1 0 86 6 7407
2020 Procurement 47 34 12 4 2 1 0 82 6 3436
2020 Real property 42 37 12 5 3 1 0 80 8 3582
2020 Materiel management 39 37 14 6 3 1 0 76 9 1644
2020 Information management 47 35 10 4 2 1 0 83 7 3715
2020 Information technology 52 34 8 3 1 1 0 87 5 12385
2020 Internal audit 53 33 9 3 1 0 0 86 5 1112
2020 Evaluation 49 36 8 4 1 1 0 86 6 1579
2020 Data sciences 55 31 7 3 1 1 1 88 5 2828
2020 Policy 57 31 6 3 2 1 0 89 5 10671
2020 Project management 52 34 8 4 2 1 0 87 5 8768
2020 Other services to the public 40 35 14 5 2 2 1 78 8 9627
2020 None of the above 39 36 13 6 4 2 1 77 10 16376
2019 Client contact centre 39 36 15 4 2 2 1 78 7 11012
2019 Health care practitioners 34 40 15 7 3 1 0 75 11 2143
2019 Federal regulators 44 37 10 6 3 1 0 81 9 4107
2019 Compliance, inspection and enforcement 35 39 14 6 3 2 0 76 9 16679
2019 Communications or public affairs 52 33 8 4 2 1 0 86 6 4969
2019 Access to information and privacy 44 33 12 5 3 1 1 80 8 1588
2019 Security 25 36 20 10 8 1 0 62 18 5239
2019 Science and technology 44 38 10 5 2 1 0 83 7 10954
2019 Library services 45 36 9 6 3 2 0 82 9 503
2019 Legal services 41 38 11 6 3 1 0 80 9 3218
2019 Administration and operations 42 36 12 5 3 1 0 79 8 26227
2019 Human resources 50 35 8 4 2 1 0 86 6 9819
2019 Financial management 46 36 10 4 2 1 0 84 6 7117
2019 Procurement 44 37 11 5 2 1 0 82 7 3129
2019 Real property 39 40 13 5 3 1 0 79 8 3387
2019 Materiel management 36 39 14 6 4 1 0 76 10 1713
2019 Information management 43 35 12 5 3 1 0 80 8 3835
2019 Information technology 49 36 9 4 2 1 0 86 5 11942
2019 Internal audit 47 36 11 3 2 1 0 83 5 1199
2019 Evaluation 44 37 11 4 3 1 0 82 7 1590
2019 Data sciences 54 32 8 4 2 1 0 87 6 2815
2019 Policy 55 32 6 4 2 1 0 87 6 9609
2019 Project management 47 36 9 5 2 0 0 84 7 7975
2019 Other services to the public 37 36 15 6 3 2 1 75 10 9233
2019 None of the above 36 36 15 6 4 1 1 74 10 16921
2018 Client contact centre 32 40 17 5 3 2 1 74 8 9995
2018 Health care practitioners 30 42 16 6 5 1 0 73 11 1977
2018 Federal regulators 38 40 12 5 3 1 0 79 8 4027
2018 Compliance, inspection and enforcement 29 43 16 6 4 1 0 73 10 16256
2018 Communications or public affairs 47 38 8 5 2 1 0 86 6 4496
2018 Access to information and privacy 38 37 14 6 3 2 1 77 9 1310
2018 Security 21 39 20 10 10 1 0 60 20 4458
2018 Science and technology 39 42 11 5 2 1 0 82 8 9774
2018 Library services 38 39 11 7 3 1 0 78 11 436
2018 Legal services 38 42 10 6 3 1 0 80 9 3188
2018 Administration and operations 37 39 14 5 3 1 0 77 9 23442
2018 Human resources 46 38 9 4 2 1 0 85 6 8426
2018 Financial management 40 40 12 5 2 1 0 81 7 6485
2018 Procurement 37 39 15 5 3 1 0 77 8 2711
2018 Real property 33 41 15 6 5 1 0 75 10 2793
2018 Materiel management 31 41 15 7 5 2 0 73 12 1471
2018 Information management 40 38 13 5 3 1 0 79 8 3470
2018 Information technology 42 40 11 4 2 1 0 83 6 10362
2018 Internal audit 41 39 12 4 2 1 1 82 6 1136
2018 Evaluation 43 36 12 5 3 1 0 80 8 1437
2018 Data sciences 49 35 10 3 2 1 0 84 6 2403
2018 Policy 51 34 7 4 2 1 0 86 6 8194
2018 Project management 42 40 10 4 2 1 0 83 7 6936
2018 Other services to the public 32 40 16 6 4 2 1 74 10 8244
2018 None of the above 32 39 16 6 5 2 1 72 12 14832

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 23 12 4 4 7 4 78 8 13292
2020 Health care practitioners 42 28 13 5 5 5 3 76 11 2321
2020 Federal regulators 49 24 11 4 4 5 3 80 9 4060
2020 Compliance, inspection and enforcement 44 26 13 5 5 5 3 75 10 17884
2020 Communications or public affairs 56 22 7 3 2 5 4 86 6 4964
2020 Access to information and privacy 48 22 14 3 3 6 4 78 7 1651
2020 Security 37 26 14 8 10 3 2 66 19 5226
2020 Science and technology 49 25 10 4 3 6 3 82 8 10619
2020 Library services 49 25 11 4 2 7 3 81 7 502
2020 Legal services 45 24 11 6 5 7 3 77 11 3644
2020 Administration and operations 50 23 11 4 4 5 3 80 8 28164
2020 Human resources 57 22 8 3 3 5 3 85 6 10403
2020 Financial management 51 23 11 4 3 6 3 81 8 7447
2020 Procurement 49 24 12 3 3 6 4 80 7 3449
2020 Real property 49 24 12 3 4 5 2 80 8 3598
2020 Materiel management 46 27 12 4 4 5 3 78 9 1650
2020 Information management 49 23 11 4 3 6 4 80 8 3739
2020 Information technology 52 22 10 3 3 7 4 83 6 12468
2020 Internal audit 52 24 10 3 3 6 2 83 7 1121
2020 Evaluation 47 24 11 4 3 7 3 79 8 1584
2020 Data sciences 51 23 9 4 2 7 4 83 7 2848
2020 Policy 54 23 8 4 3 5 3 83 8 10766
2020 Project management 53 23 10 4 3 5 3 82 7 8833
2020 Other services to the public 45 25 13 4 4 6 3 77 9 9701
2020 None of the above 44 24 13 5 5 6 4 75 11 16496
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 23 17 5 3 3 13 71 9 13288
2020 Health care practitioners 44 27 15 5 4 1 4 75 9 2319
2020 Federal regulators 54 25 11 4 2 1 2 82 7 4069
2020 Compliance, inspection and enforcement 42 28 16 5 4 1 4 74 9 17859
2020 Communications or public affairs 58 23 10 3 2 1 3 85 5 4964
2020 Access to information and privacy 45 22 17 3 3 2 8 74 7 1650
2020 Security 34 27 20 7 7 1 4 65 14 5226
2020 Science and technology 48 29 13 5 2 1 2 79 7 10622
2020 Library services 42 25 16 9 2 1 5 71 12 503
2020 Legal services 45 27 14 5 2 2 5 77 7 3642
2020 Administration and operations 50 25 14 4 3 1 4 78 7 28136
2020 Human resources 56 24 11 3 2 1 3 84 5 10389
2020 Financial management 54 26 11 3 2 1 3 83 5 7458
2020 Procurement 49 27 15 4 2 1 3 79 6 3453
2020 Real property 52 28 11 4 3 1 2 81 7 3596
2020 Materiel management 43 26 18 4 4 2 3 73 9 1653
2020 Information management 49 24 15 4 3 2 4 77 7 3742
2020 Information technology 56 26 11 3 2 1 2 84 5 12476
2020 Internal audit 49 27 13 3 2 2 4 81 5 1124
2020 Evaluation 48 29 12 4 2 2 3 80 7 1584
2020 Data sciences 53 26 10 4 2 1 3 83 6 2848
2020 Policy 63 24 7 3 2 0 1 88 5 10767
2020 Project management 59 25 9 3 2 1 2 86 5 8829
2020 Other services to the public 38 24 19 5 3 2 8 70 10 9706
2020 None of the above 41 25 17 5 4 2 6 72 10 16497
2019 Client contact centre 35 25 19 5 4 2 11 68 10 11014
2019 Health care practitioners 40 29 18 4 4 1 4 73 8 2140
2019 Federal regulators 51 27 12 5 3 1 2 80 8 4108
2019 Compliance, inspection and enforcement 39 28 18 6 5 1 4 70 11 16705
2019 Communications or public affairs 55 24 10 4 2 1 3 83 6 4977
2019 Access to information and privacy 41 24 17 5 4 1 8 72 10 1589
2019 Security 32 28 21 7 8 1 3 63 15 5260
2019 Science and technology 45 30 14 5 3 1 3 78 8 10958
2019 Library services 43 26 11 8 3 2 8 76 12 501
2019 Legal services 42 26 16 6 3 2 5 73 10 3219
2019 Administration and operations 46 25 15 5 3 1 5 76 8 26260
2019 Human resources 52 25 12 4 2 1 4 81 6 9840
2019 Financial management 50 27 12 4 3 1 3 80 7 7135
2019 Procurement 45 27 17 4 3 1 3 75 7 3131
2019 Real property 46 30 14 4 3 1 2 78 7 3387
2019 Materiel management 40 30 18 5 4 1 3 73 9 1721
2019 Information management 45 26 16 4 3 1 5 75 8 3839
2019 Information technology 53 27 12 3 2 1 2 82 5 11940
2019 Internal audit 42 27 17 5 2 1 5 74 8 1195
2019 Evaluation 44 28 14 6 3 2 4 76 9 1596
2019 Data sciences 52 25 11 5 3 1 4 80 8 2811
2019 Policy 61 24 8 3 2 0 1 87 5 9611
2019 Project management 55 26 10 4 2 1 1 83 6 7985
2019 Other services to the public 36 26 19 5 5 2 7 68 11 9237
2019 None of the above 38 27 18 5 4 1 6 70 10 16951

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 29 11 6 3 1 2 79 10 13296
2020 Health care practitioners 40 29 13 10 7 1 0 70 17 2318
2020 Federal regulators 47 30 11 6 5 0 0 78 11 4058
2020 Compliance, inspection and enforcement 43 32 12 7 5 0 0 76 13 17859
2020 Communications or public affairs 51 29 10 6 4 0 0 80 10 4962
2020 Access to information and privacy 52 27 9 6 3 0 1 81 9 1651
2020 Security 32 28 15 12 12 0 1 61 24 5221
2020 Science and technology 42 34 12 8 4 0 0 76 12 10618
2020 Library services 47 30 8 9 5 0 0 77 15 503
2020 Legal services 42 32 11 9 5 1 0 75 14 3634
2020 Administration and operations 48 29 11 7 4 0 0 78 11 28149
2020 Human resources 52 29 10 6 3 0 1 81 9 10392
2020 Financial management 49 31 10 6 4 0 0 81 9 7450
2020 Procurement 50 28 11 6 4 0 0 79 9 3454
2020 Real property 43 31 13 7 5 0 0 75 12 3598
2020 Materiel management 42 29 15 8 6 1 0 71 14 1650
2020 Information management 49 29 11 7 4 1 1 78 11 3741
2020 Information technology 50 30 11 5 3 1 0 80 9 12463
2020 Internal audit 50 33 9 5 2 1 1 84 8 1123
2020 Evaluation 47 33 9 7 3 0 1 81 10 1583
2020 Data sciences 49 31 9 6 3 0 1 81 10 2849
2020 Policy 49 30 9 7 4 0 0 80 11 10748
2020 Project management 49 30 10 7 3 0 0 80 10 8827
2020 Other services to the public 44 30 12 7 5 1 1 75 13 9692
2020 None of the above 41 30 13 8 6 1 1 72 15 16485
2019 Client contact centre 44 32 13 7 4 1 1 76 11 11011
2019 Health care practitioners 38 32 14 9 6 1 0 70 16 2141
2019 Federal regulators 43 30 12 8 6 0 1 74 14 4108
2019 Compliance, inspection and enforcement 38 33 13 9 6 1 0 72 15 16701
2019 Communications or public affairs 47 31 10 8 4 0 1 78 12 4980
2019 Access to information and privacy 48 28 12 7 4 1 1 77 11 1592
2019 Security 29 30 17 12 12 0 0 59 24 5252
2019 Science and technology 39 34 13 8 5 0 0 74 13 10965
2019 Library services 45 29 9 9 6 1 1 76 15 502
2019 Legal services 38 33 12 10 6 1 1 72 16 3221
2019 Administration and operations 44 30 12 8 5 0 0 75 13 26234
2019 Human resources 46 30 11 7 4 1 1 77 12 9826
2019 Financial management 45 32 12 7 4 1 0 77 11 7131
2019 Procurement 43 31 14 7 5 0 0 74 12 3129
2019 Real property 39 32 15 8 6 0 0 72 14 3381
2019 Materiel management 38 31 16 8 5 0 0 70 14 1721
2019 Information management 44 30 12 7 5 1 1 76 12 3839
2019 Information technology 46 31 12 7 4 1 1 78 10 11935
2019 Internal audit 41 36 11 6 4 1 1 78 11 1200
2019 Evaluation 44 31 11 8 4 1 1 76 12 1592
2019 Data sciences 45 32 10 7 4 1 1 79 11 2815
2019 Policy 45 31 9 8 5 0 0 78 13 9605
2019 Project management 44 31 12 8 5 1 0 75 13 7981
2019 Other services to the public 41 31 13 8 6 0 1 72 14 9243
2019 None of the above 38 31 14 8 7 1 1 70 15 16929
2018 Client contact centre 39 36 12 7 4 1 1 76 11 9995
2018 Health care practitioners 35 32 14 10 8 0 0 68 17 1986
2018 Federal regulators 38 35 11 9 6 0 0 73 15 4016
2018 Compliance, inspection and enforcement 34 36 12 9 7 0 0 71 17 16216
2018 Communications or public affairs 42 34 11 9 4 0 1 76 13 4487
2018 Access to information and privacy 44 32 12 6 5 0 1 77 11 1306
2018 Security 24 33 15 13 14 0 0 57 28 4457
2018 Science and technology 36 36 13 9 5 0 0 73 14 9756
2018 Library services 41 33 12 8 6 0 0 74 14 435
2018 Legal services 33 35 13 11 7 1 1 69 18 3193
2018 Administration and operations 40 33 12 8 5 1 0 74 14 23366
2018 Human resources 42 34 11 8 4 0 0 77 13 8411
2018 Financial management 40 36 11 8 4 1 0 76 12 6481
2018 Procurement 40 35 13 7 5 0 0 75 12 2729
2018 Real property 32 37 15 9 7 0 0 70 15 2781
2018 Materiel management 34 34 17 9 6 0 0 68 15 1467
2018 Information management 41 33 12 8 4 0 1 75 13 3469
2018 Information technology 39 34 13 7 5 1 1 74 12 10349
2018 Internal audit 40 36 11 8 5 0 1 76 13 1138
2018 Evaluation 39 38 10 7 4 1 1 78 11 1438
2018 Data sciences 43 34 11 8 4 1 1 77 12 2397
2018 Policy 40 35 10 9 5 1 0 76 14 8162
2018 Project management 39 36 11 8 5 1 0 75 13 6935
2018 Other services to the public 38 34 12 9 7 0 0 72 15 8222
2018 None of the above 34 34 14 10 8 1 1 69 17 14788
2017 Client contact centre 39 38 11 8 4 1 1 77 12 10125
2017 Health care practitioners 36 33 13 10 7 1 1 69 17 2145
2017 Federal regulators 38 36 10 9 6 0 1 75 15 4034
2017 Compliance, inspection and enforcement 33 37 12 10 7 1 0 71 17 16399
2017 Communications or public affairs 42 35 9 9 4 1 0 77 13 4250
2017 Access to information and privacy 45 32 10 6 4 1 1 79 11 1279
2017 Security 24 32 15 14 14 1 0 56 28 4928
2017 Science and technology 37 37 11 9 5 0 0 74 14 11127
2017 Library services 39 37 11 6 4 1 2 79 10 513
2017 Legal services 34 36 12 10 7 1 0 70 18 3450
2017 Administration and operations 40 35 11 8 5 0 1 75 13 25928
2017 Human resources 42 34 10 8 4 1 0 77 12 8334
2017 Financial management 41 35 12 7 5 1 0 76 12 6794
2017 Procurement 39 36 13 7 5 0 1 75 12 2791
2017 Real property 35 37 13 8 6 0 0 72 14 2949
2017 Materiel management 35 37 13 8 6 0 0 73 15 1522
2017 Information management 41 34 12 7 5 1 1 76 12 3689
2017 Information technology 39 36 12 8 5 0 1 75 13 11567
2017 Internal audit 39 39 10 7 5 0 0 78 12 976
2017 Evaluation 41 35 11 7 5 1 1 77 12 1330
2017 Data sciences 42 37 9 7 3 0 0 80 11 2211
2017 Policy 41 35 8 10 5 1 0 77 15 8131
2017 Project management 40 36 10 8 5 1 0 76 13 7153
2017 Other services to the public 37 34 12 9 7 1 0 72 16 8275
2017 None of the above 35 35 13 9 7 1 1 70 16 21020
2014 Client contact centre 36 39 12 8 5 1 0 75 13 10915
2014 Health care practitioners 34 34 12 11 7 1 0 69 19 2485
2014 Federal regulators 37 37 10 9 6 0 1 75 15 4885
2014 Compliance, inspection and enforcement 33 37 12 10 7 1 0 71 17 19037
2014 Communications or public affairs 41 35 10 8 5 0 1 77 13 4594
2014 Access to information and privacy 45 33 9 6 4 1 0 80 11 1326
2014 Security 24 34 17 13 11 1 0 58 24 6375
2014 Science and technology 34 38 13 9 5 0 0 72 15 10891
2014 Library services 35 36 13 11 5 0 0 71 16 521
2014 Legal services 35 36 12 11 6 0 0 71 17 3615
2014 Administration and operations 39 35 11 8 5 1 0 75 14 29213
2014 Human resources 41 34 10 8 5 1 0 76 14 8780
2014 Financial management 40 35 11 8 5 1 0 76 13 7444
2014 Procurement 37 36 13 8 6 1 0 73 14 2959
2014 Real property 35 38 12 9 5 0 0 73 14 3469
2014 Materiel management 33 36 14 9 7 0 0 70 16 1938
2014 Information management 38 36 12 8 5 1 1 76 13 4630
2014 Information technology 38 35 13 8 5 1 0 74 13 13578
2014 Internal audit 39 37 10 8 5 1 0 77 13 1097
2014 Evaluation 39 37 10 8 5 0 1 77 13 1670
2014 Other services to the public 36 35 13 9 6 0 1 72 15 11751
2014 None of the above 34 36 13 9 7 1 1 71 16 26761

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 24 13 5 3 3 3 78 9 13273
2020 Health care practitioners 44 25 14 7 6 2 1 71 14 2312
2020 Federal regulators 52 24 12 5 4 1 1 78 10 4060
2020 Compliance, inspection and enforcement 46 26 13 6 5 2 1 75 11 17818
2020 Communications or public affairs 58 21 11 4 3 2 1 81 8 4958
2020 Access to information and privacy 55 21 13 3 3 2 2 80 7 1649
2020 Security 38 25 17 8 10 1 2 64 18 5203
2020 Science and technology 49 26 12 6 4 1 1 77 10 10604
2020 Library services 51 20 14 6 5 2 2 74 12 501
2020 Legal services 50 25 12 6 4 2 1 77 10 3636
2020 Administration and operations 53 23 12 5 4 2 1 78 9 28118
2020 Human resources 56 22 11 4 3 2 2 81 8 10374
2020 Financial management 54 24 11 4 4 1 1 81 8 7439
2020 Procurement 54 22 13 4 4 1 1 79 8 3450
2020 Real property 48 25 14 5 5 1 2 75 10 3593
2020 Materiel management 46 24 15 5 6 2 2 73 11 1650
2020 Information management 53 23 13 5 4 2 2 78 9 3729
2020 Information technology 55 24 11 4 3 1 1 81 7 12460
2020 Internal audit 54 27 10 3 3 2 1 83 6 1120
2020 Evaluation 53 25 11 4 4 2 2 80 8 1580
2020 Data sciences 57 23 10 5 3 2 1 82 8 2850
2020 Policy 57 22 10 5 4 1 1 81 9 10752
2020 Project management 55 24 11 4 3 2 1 81 8 8820
2020 Other services to the public 48 24 14 5 5 2 2 75 10 9693
2020 None of the above 45 24 15 6 6 2 2 72 12 16467

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 29 9 5 3 1 1 83 8 13290
2020 Health care practitioners 42 31 12 9 6 1 1 73 15 2316
2020 Federal regulators 51 30 9 6 4 1 0 81 10 4059
2020 Compliance, inspection and enforcement 47 32 10 6 4 0 0 80 10 17854
2020 Communications or public affairs 56 27 8 6 3 0 0 84 9 4966
2020 Access to information and privacy 55 27 8 5 3 1 1 84 8 1654
2020 Security 34 28 15 10 11 0 1 63 21 5228
2020 Science and technology 46 32 11 7 4 0 0 79 11 10629
2020 Library services 49 28 10 7 5 1 1 78 12 503
2020 Legal services 47 30 11 6 4 1 1 78 11 3644
2020 Administration and operations 51 29 10 6 4 1 1 81 10 28166
2020 Human resources 56 28 8 5 3 0 1 85 8 10393
2020 Financial management 53 30 8 5 3 0 0 84 8 7463
2020 Procurement 53 28 9 6 3 0 1 82 9 3455
2020 Real property 47 31 11 6 5 0 0 79 10 3595
2020 Materiel management 43 30 14 7 5 0 0 73 13 1651
2020 Information management 52 28 9 6 3 0 0 81 10 3747
2020 Information technology 53 29 9 5 3 1 0 83 8 12466
2020 Internal audit 55 32 8 4 2 0 0 87 5 1125
2020 Evaluation 52 31 8 5 3 0 0 84 8 1581
2020 Data sciences 52 31 8 5 2 1 0 84 8 2850
2020 Policy 55 28 7 6 3 0 0 83 9 10770
2020 Project management 53 29 9 6 3 0 0 82 9 8832
2020 Other services to the public 48 29 11 6 4 1 1 78 11 9703
2020 None of the above 45 30 11 7 6 1 1 75 13 16499
2019 Client contact centre 50 31 10 5 3 1 0 82 8 10967
2019 Health care practitioners 40 32 12 9 6 1 0 73 15 2132
2019 Federal regulators 45 31 10 8 4 0 1 77 13 4088
2019 Compliance, inspection and enforcement 43 32 11 7 5 1 0 76 13 16627
2019 Communications or public affairs 52 29 8 6 3 1 1 82 10 4967
2019 Access to information and privacy 53 27 9 6 3 1 1 81 9 1584
2019 Security 31 31 15 12 10 0 0 62 23 5230
2019 Science and technology 43 33 11 8 4 1 1 77 12 10932
2019 Library services 47 30 7 9 5 2 2 80 14 501
2019 Legal services 42 31 11 9 6 1 1 74 15 3201
2019 Administration and operations 47 30 10 7 4 1 1 78 12 26146
2019 Human resources 51 30 8 7 3 1 1 82 10 9810
2019 Financial management 49 31 9 7 4 1 0 80 10 7093
2019 Procurement 47 31 11 7 4 1 0 79 11 3123
2019 Real property 42 32 12 8 5 1 0 75 13 3376
2019 Materiel management 40 33 12 9 6 0 0 73 15 1711
2019 Information management 48 30 10 7 4 1 1 79 11 3829
2019 Information technology 50 30 10 6 3 1 0 81 9 11901
2019 Internal audit 49 30 9 8 2 1 1 80 11 1194
2019 Evaluation 48 32 10 7 3 1 0 80 10 1593
2019 Data sciences 52 28 8 6 3 1 1 81 10 2799
2019 Policy 50 30 8 8 4 0 0 80 12 9566
2019 Project management 46 31 10 8 4 0 0 78 12 7951
2019 Other services to the public 45 31 11 7 5 1 1 77 12 9218
2019 None of the above 42 31 12 8 6 1 1 74 14 16880
2018 Client contact centre 45 34 11 6 4 1 0 80 10 9973
2018 Health care practitioners 39 31 14 8 7 0 0 71 16 1979
2018 Federal regulators 43 32 10 8 5 1 0 76 14 4003
2018 Compliance, inspection and enforcement 39 34 11 9 6 0 0 74 15 16148
2018 Communications or public affairs 47 32 8 8 4 0 0 80 12 4475
2018 Access to information and privacy 48 31 11 6 4 0 0 79 10 1302
2018 Security 27 31 16 13 12 1 0 58 25 4439
2018 Science and technology 40 35 12 8 5 1 0 75 13 9722
2018 Library services 45 32 10 9 5 0 0 77 13 433
2018 Legal services 39 33 11 10 6 1 1 73 16 3179
2018 Administration and operations 45 31 10 8 5 1 0 76 13 23300
2018 Human resources 47 32 9 7 4 1 0 80 11 8385
2018 Financial management 45 33 10 7 4 1 0 78 12 6447
2018 Procurement 45 33 10 7 4 0 0 78 11 2719
2018 Real property 36 33 14 9 7 1 0 70 16 2768
2018 Materiel management 38 32 13 10 6 1 0 71 16 1464
2018 Information management 45 33 9 8 4 0 0 78 13 3466
2018 Information technology 45 33 10 7 4 1 0 79 11 10313
2018 Internal audit 49 31 9 7 4 0 1 80 11 1132
2018 Evaluation 48 32 9 6 3 1 1 81 9 1431
2018 Data sciences 48 30 10 7 3 0 0 79 11 2388
2018 Policy 46 32 8 8 5 1 0 79 13 8117
2018 Project management 43 34 9 9 5 0 0 77 13 6917
2018 Other services to the public 42 31 11 8 6 1 0 74 14 8194
2018 None of the above 38 32 12 9 7 1 1 71 17 14747
2017 Client contact centre 45 35 10 6 3 1 0 81 10 10117
2017 Health care practitioners 38 34 10 10 6 1 1 74 16 2144
2017 Federal regulators 43 33 9 8 6 0 1 77 14 4030
2017 Compliance, inspection and enforcement 39 35 10 9 6 1 0 74 15 16376
2017 Communications or public affairs 47 32 8 8 4 1 0 80 12 4249
2017 Access to information and privacy 49 31 9 7 4 0 1 80 10 1278
2017 Security 28 32 16 12 12 1 0 60 24 4925
2017 Science and technology 42 33 10 9 5 1 0 76 14 11114
2017 Library services 45 32 7 8 5 2 1 79 13 513
2017 Legal services 39 32 11 10 6 1 0 73 16 3451
2017 Administration and operations 44 32 10 8 5 1 0 77 13 25914
2017 Human resources 47 33 8 7 3 1 0 81 10 8334
2017 Financial management 46 33 9 7 4 0 0 79 11 6789
2017 Procurement 43 35 10 7 5 0 0 79 11 2796
2017 Real property 39 36 10 9 6 0 0 75 15 2946
2017 Materiel management 39 34 12 9 6 0 0 73 15 1523
2017 Information management 46 32 10 8 4 1 1 79 12 3687
2017 Information technology 44 34 10 7 4 0 0 79 12 11564
2017 Internal audit 43 37 8 6 5 0 0 80 11 974
2017 Evaluation 48 32 8 8 4 0 0 80 12 1331
2017 Data sciences 50 31 9 7 3 0 0 81 10 2216
2017 Policy 47 32 7 8 5 1 0 79 13 8123
2017 Project management 44 32 9 9 5 1 0 77 13 7145
2017 Other services to the public 43 32 10 8 6 1 0 75 14 8270
2017 None of the above 39 34 11 9 6 1 1 73 16 21008
2014 Client contact centre 40 38 11 7 4 1 0 78 11 10914
2014 Health care practitioners 36 34 11 11 7 0 0 71 18 2486
2014 Federal regulators 42 33 10 9 5 1 1 76 14 4881
2014 Compliance, inspection and enforcement 39 35 10 9 6 1 0 75 15 19027
2014 Communications or public affairs 45 33 9 8 5 1 0 78 13 4592
2014 Access to information and privacy 48 31 8 7 4 1 0 81 11 1328
2014 Security 26 34 16 13 10 1 0 61 23 6378
2014 Science and technology 38 36 11 10 5 0 0 74 15 10894
2014 Library services 41 34 12 8 4 0 1 76 12 521
2014 Legal services 40 33 11 10 6 1 0 73 16 3612
2014 Administration and operations 42 33 10 9 5 1 0 76 14 29211
2014 Human resources 45 32 9 8 5 0 0 78 13 8776
2014 Financial management 43 34 9 8 5 1 0 78 13 7442
2014 Procurement 39 35 11 9 5 1 0 74 15 2957
2014 Real property 38 35 12 9 6 0 0 73 15 3470
2014 Materiel management 37 34 12 9 7 1 0 71 16 1939
2014 Information management 43 32 11 8 5 1 0 76 12 4630
2014 Information technology 42 34 11 8 5 0 0 76 13 13576
2014 Internal audit 43 36 9 8 4 0 0 79 12 1097
2014 Evaluation 44 34 8 8 5 1 0 78 13 1668
2014 Other services to the public 40 33 11 9 6 1 0 74 15 11747
2014 None of the above 38 34 11 9 6 1 0 73 16 26763

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 13320
2020 Health care practitioners 40 60 2323
2020 Federal regulators 42 58 4063
2020 Compliance, inspection and enforcement 41 59 17899
2020 Communications or public affairs 38 62 4975
2020 Access to information and privacy 43 57 1655
2020 Security 28 72 5237
2020 Science and technology 43 57 10641
2020 Library services 39 61 504
2020 Legal services 38 62 3649
2020 Administration and operations 40 60 28227
2020 Human resources 45 55 10411
2020 Financial management 45 55 7477
2020 Procurement 44 56 3461
2020 Real property 42 58 3600
2020 Materiel management 37 63 1658
2020 Information management 42 58 3748
2020 Information technology 37 63 12496
2020 Internal audit 46 54 1127
2020 Evaluation 47 53 1587
2020 Data sciences 48 52 2856
2020 Policy 41 59 10784
2020 Project management 45 55 8854
2020 Other services to the public 34 66 9707
2020 None of the above 36 64 16527

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 16 12 4 4 8 21 72 11 13296
2020 Health care practitioners 38 17 11 6 8 4 17 70 17 2323
2020 Federal regulators 59 17 7 2 2 4 9 87 5 4072
2020 Compliance, inspection and enforcement 49 18 10 3 3 5 11 80 8 17882
2020 Communications or public affairs 57 17 7 2 2 5 10 87 5 4967
2020 Access to information and privacy 53 16 10 2 2 5 12 83 5 1654
2020 Security 33 15 13 5 9 4 20 64 19 5238
2020 Science and technology 60 19 7 2 1 4 8 89 3 10636
2020 Library services 54 17 9 3 2 6 9 83 6 501
2020 Legal services 54 17 9 2 2 6 10 85 5 3642
2020 Administration and operations 53 17 9 3 3 4 11 83 7 28195
2020 Human resources 63 16 6 2 1 4 8 90 3 10405
2020 Financial management 60 18 7 2 2 3 8 88 4 7465
2020 Procurement 60 17 8 2 2 3 8 87 5 3463
2020 Real property 57 19 10 3 3 3 6 83 7 3602
2020 Materiel management 49 16 12 4 4 3 11 76 9 1660
2020 Information management 56 18 8 2 2 4 9 86 5 3746
2020 Information technology 61 17 8 1 1 4 8 88 3 12493
2020 Internal audit 60 19 6 2 1 5 7 89 3 1126
2020 Evaluation 60 17 6 2 1 5 8 90 3 1587
2020 Data sciences 63 17 6 2 1 5 7 91 3 2849
2020 Policy 57 18 6 2 1 4 10 88 4 10774
2020 Project management 63 17 7 2 1 3 8 89 3 8847
2020 Other services to the public 42 16 12 3 5 6 17 75 10 9708
2020 None of the above 45 17 11 3 4 5 14 77 9 16518

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 26 9 4 3 1 1 84 7 13310
2020 Health care practitioners 47 26 12 8 7 0 0 74 15 2324
2020 Federal regulators 58 24 8 5 4 0 0 83 9 4071
2020 Compliance, inspection and enforcement 53 27 9 6 4 0 0 80 10 17898
2020 Communications or public affairs 61 23 7 5 3 0 0 84 8 4972
2020 Access to information and privacy 61 24 7 4 3 0 1 85 7 1654
2020 Security 38 26 16 9 9 1 2 66 18 5243
2020 Science and technology 53 28 9 6 3 0 0 82 9 10639
2020 Library services 55 23 10 7 5 0 0 79 11 504
2020 Legal services 56 25 9 6 3 0 1 81 10 3648
2020 Administration and operations 60 23 8 5 3 0 0 84 8 28216
2020 Human resources 63 23 7 4 3 0 0 87 7 10415
2020 Financial management 61 24 7 4 3 0 0 86 7 7475
2020 Procurement 61 23 8 4 3 0 0 85 7 3459
2020 Real property 54 26 10 6 4 0 0 80 10 3605
2020 Materiel management 51 26 11 6 6 0 0 77 12 1658
2020 Information management 61 22 8 5 4 0 0 83 9 3746
2020 Information technology 62 24 7 4 3 0 0 86 6 12502
2020 Internal audit 61 27 6 4 2 0 0 88 6 1124
2020 Evaluation 60 24 8 5 3 0 0 84 8 1587
2020 Data sciences 60 25 6 5 2 0 0 86 8 2850
2020 Policy 58 25 7 6 3 0 0 83 9 10773
2020 Project management 61 24 7 5 3 0 0 85 8 8847
2020 Other services to the public 53 27 10 6 4 0 1 81 9 9725
2020 None of the above 51 25 11 6 5 0 1 78 11 16516
2019 Client contact centre 52 29 9 5 3 0 0 82 9 11024
2019 Health care practitioners 45 29 12 7 6 0 0 75 13 2141
2019 Federal regulators 51 27 9 7 5 0 0 79 12 4114
2019 Compliance, inspection and enforcement 47 30 10 7 5 0 0 78 12 16723
2019 Communications or public affairs 55 27 7 7 3 0 0 83 10 4977
2019 Access to information and privacy 59 25 7 5 3 0 0 84 9 1591
2019 Security 35 30 15 9 10 0 0 65 20 5249
2019 Science and technology 50 29 10 6 4 0 0 80 10 10963
2019 Library services 52 26 11 7 4 0 0 78 11 503
2019 Legal services 47 30 10 7 5 0 0 78 12 3228
2019 Administration and operations 56 26 9 6 4 0 0 82 10 26273
2019 Human resources 57 26 8 6 3 0 0 83 9 9838
2019 Financial management 55 27 9 5 3 0 0 83 8 7136
2019 Procurement 54 27 10 5 4 0 0 81 9 3131
2019 Real property 47 29 11 6 5 0 0 77 11 3384
2019 Materiel management 48 29 10 7 5 0 0 78 12 1721
2019 Information management 55 27 9 5 4 0 0 82 9 3844
2019 Information technology 57 27 9 5 3 0 0 83 8 11961
2019 Internal audit 53 31 8 5 2 0 0 85 7 1203
2019 Evaluation 52 30 8 6 3 0 0 82 10 1593
2019 Data sciences 57 28 7 6 3 0 0 85 9 2813
2019 Policy 53 27 8 7 4 0 0 81 11 9607
2019 Project management 53 27 9 7 4 0 0 80 11 7986
2019 Other services to the public 51 28 10 6 5 0 0 79 11 9242
2019 None of the above 48 27 12 7 5 0 0 76 12 16947
2018 Client contact centre 47 30 12 5 5 0 0 78 10 9993
2018 Health care practitioners 43 28 12 7 9 0 0 71 16 1977
2018 Federal regulators 47 28 11 7 6 0 0 76 13 4020
2018 Compliance, inspection and enforcement 43 30 12 8 7 0 0 73 15 16202
2018 Communications or public affairs 50 28 11 7 4 0 0 78 11 4485
2018 Access to information and privacy 53 27 10 5 5 0 0 80 10 1303
2018 Security 30 29 17 11 13 0 0 59 24 4451
2018 Science and technology 45 30 12 7 5 0 0 76 13 9751
2018 Library services 46 27 12 8 7 0 0 73 15 436
2018 Legal services 45 29 11 8 6 0 0 75 15 3188
2018 Administration and operations 50 27 11 6 5 0 0 78 12 23350
2018 Human resources 52 27 10 6 4 0 0 80 11 8416
2018 Financial management 50 29 10 6 5 0 0 80 10 6471
2018 Procurement 50 29 11 5 5 0 0 79 10 2727
2018 Real property 41 29 14 8 8 0 0 70 16 2777
2018 Materiel management 41 30 13 8 7 0 0 71 15 1465
2018 Information management 50 27 11 7 5 0 0 78 12 3467
2018 Information technology 50 28 11 6 5 0 0 78 11 10357
2018 Internal audit 50 27 12 6 5 0 0 77 11 1137
2018 Evaluation 49 30 9 7 4 0 0 80 11 1434
2018 Data sciences 51 28 9 7 4 0 0 80 11 2397
2018 Policy 49 28 9 8 6 0 0 78 13 8150
2018 Project management 49 29 10 7 5 0 0 78 12 6927
2018 Other services to the public 47 28 12 7 6 0 0 75 13 8211
2018 None of the above 43 27 13 8 7 1 0 71 16 14774
2017 Client contact centre 49 30 10 5 4 0 0 80 10 10098
2017 Health care practitioners 45 26 12 7 8 1 0 72 15 2136
2017 Federal regulators 49 27 9 7 7 0 0 77 14 4024
2017 Compliance, inspection and enforcement 46 28 12 7 7 0 0 74 14 16370
2017 Communications or public affairs 54 26 8 7 5 0 0 80 12 4249
2017 Access to information and privacy 56 26 9 5 4 0 0 82 9 1275
2017 Security 32 29 16 10 12 1 0 61 22 4914
2017 Science and technology 49 29 10 7 5 0 0 78 12 11093
2017 Library services 50 28 10 7 6 0 0 78 12 508
2017 Legal services 48 27 11 7 6 0 0 75 14 3445
2017 Administration and operations 53 26 10 6 5 0 0 80 11 25863
2017 Human resources 57 25 8 5 4 0 0 82 10 8321
2017 Financial management 53 27 10 6 4 0 0 80 10 6776
2017 Procurement 51 28 11 6 4 0 0 79 10 2787
2017 Real property 49 27 11 6 6 0 0 76 13 2937
2017 Materiel management 47 28 11 7 6 0 0 76 13 1524
2017 Information management 54 26 9 6 4 0 0 81 10 3680
2017 Information technology 53 27 10 5 4 0 0 80 10 11565
2017 Internal audit 51 30 8 6 5 0 0 81 11 973
2017 Evaluation 52 27 8 6 6 0 0 80 12 1328
2017 Data sciences 56 27 8 5 4 0 0 83 9 2213
2017 Policy 51 27 8 8 5 0 0 78 13 8107
2017 Project management 51 28 9 7 5 0 0 79 12 7146
2017 Other services to the public 49 27 11 7 6 0 0 76 13 8252
2017 None of the above 46 28 12 7 7 0 0 75 13 20971
2014 Client contact centre 44 34 11 6 5 0 0 78 10 10904
2014 Health care practitioners 41 29 12 9 8 0 0 71 17 2482
2014 Federal regulators 48 28 10 7 5 0 0 77 12 4882
2014 Compliance, inspection and enforcement 45 31 10 7 6 0 0 76 14 19021
2014 Communications or public affairs 50 29 9 7 5 0 0 79 12 4591
2014 Access to information and privacy 53 28 7 6 4 0 0 82 11 1328
2014 Security 31 31 19 9 9 1 0 63 18 6370
2014 Science and technology 45 31 11 8 5 0 0 77 13 10893
2014 Library services 46 31 11 7 4 1 0 78 12 521
2014 Legal services 47 28 10 8 6 0 0 76 13 3614
2014 Administration and operations 50 28 10 6 5 0 0 79 11 29195
2014 Human resources 53 27 9 6 5 0 0 80 11 8771
2014 Financial management 50 28 10 6 5 0 0 79 11 7438
2014 Procurement 45 31 11 7 5 0 0 76 12 2957
2014 Real property 45 31 11 7 5 0 0 76 12 3466
2014 Materiel management 44 30 12 7 7 0 0 74 14 1938
2014 Information management 50 28 10 6 5 0 0 79 11 4628
2014 Information technology 50 29 10 6 5 0 0 79 11 13575
2014 Internal audit 47 34 8 6 4 0 0 82 11 1095
2014 Evaluation 49 29 8 8 6 0 0 78 13 1669
2014 Other services to the public 46 30 11 7 6 0 0 76 13 11740
2014 None of the above 44 30 11 8 6 1 0 75 14 26751
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 26 13 4 3 12 1 77 8 13320
2020 Health care practitioners 31 28 15 10 9 7 0 64 20 2324
2020 Federal regulators 39 28 13 8 5 7 0 72 14 4073
2020 Compliance, inspection and enforcement 32 29 15 8 8 8 0 67 17 17892
2020 Communications or public affairs 41 31 11 6 3 8 0 79 10 4971
2020 Access to information and privacy 46 27 12 4 3 7 1 80 8 1650
2020 Security 23 23 15 14 21 4 0 47 36 5240
2020 Science and technology 35 30 14 7 4 9 0 72 12 10639
2020 Library services 36 25 15 7 3 14 1 71 12 502
2020 Legal services 43 27 12 6 4 7 0 76 11 3650
2020 Administration and operations 43 29 12 6 4 6 0 77 10 28215
2020 Human resources 41 32 12 6 3 6 0 77 10 10411
2020 Financial management 43 32 11 5 3 6 0 80 8 7475
2020 Procurement 45 29 11 5 3 6 0 79 9 3460
2020 Real property 36 31 14 7 6 6 0 71 14 3604
2020 Materiel management 36 29 15 8 6 5 0 69 15 1658
2020 Information management 44 27 12 6 4 7 0 77 10 3743
2020 Information technology 40 28 13 5 3 9 0 76 9 12484
2020 Internal audit 45 31 10 4 2 7 0 82 7 1122
2020 Evaluation 40 29 12 5 4 10 0 77 10 1589
2020 Data sciences 42 29 10 6 3 10 0 79 10 2851
2020 Policy 44 31 10 6 3 7 0 79 10 10776
2020 Project management 42 32 11 6 4 5 0 78 10 8838
2020 Other services to the public 39 26 15 6 5 8 1 71 13 9711
2020 None of the above 34 28 15 9 7 8 1 67 17 16524
2019 Client contact centre 34 30 16 6 5 8 1 71 12 11023
2019 Health care practitioners 27 30 18 10 8 6 0 62 19 2148
2019 Federal regulators 28 33 15 10 8 6 0 66 18 4111
2019 Compliance, inspection and enforcement 28 29 17 10 9 7 0 61 21 16719
2019 Communications or public affairs 37 34 13 7 4 6 0 75 12 4974
2019 Access to information and privacy 42 29 13 7 5 5 0 75 12 1592
2019 Security 18 26 17 14 22 3 0 45 37 5257
2019 Science and technology 30 31 17 8 5 8 0 67 15 10956
2019 Library services 31 27 17 7 4 12 1 67 13 497
2019 Legal services 34 29 15 9 6 7 0 68 16 3221
2019 Administration and operations 36 32 14 8 5 5 0 72 13 26235
2019 Human resources 31 35 14 9 5 6 0 70 14 9834
2019 Financial management 35 36 13 7 4 5 0 74 12 7118
2019 Procurement 36 33 16 7 4 4 0 72 11 3131
2019 Real property 28 33 17 10 6 5 0 64 17 3379
2019 Materiel management 30 30 18 10 8 4 0 63 18 1717
2019 Information management 35 31 15 7 5 6 1 71 13 3836
2019 Information technology 33 31 16 7 4 8 0 70 12 11922
2019 Internal audit 38 33 14 6 3 6 0 75 10 1196
2019 Evaluation 32 32 15 8 5 8 0 70 14 1594
2019 Data sciences 38 30 12 6 4 9 0 75 11 2809
2019 Policy 37 34 11 8 4 5 0 75 13 9604
2019 Project management 33 34 15 9 5 4 0 70 15 7981
2019 Other services to the public 34 29 16 8 7 6 0 67 16 9241
2019 None of the above 29 30 16 10 8 7 1 63 19 16942
2018 Client contact centre 30 31 17 7 5 8 0 68 14 10054
2018 Health care practitioners 25 29 19 11 10 7 0 57 23 1992
2018 Federal regulators 26 30 18 11 9 5 0 60 21 4041
2018 Compliance, inspection and enforcement 24 29 18 11 11 7 0 56 24 16309
2018 Communications or public affairs 32 33 15 9 5 7 0 70 14 4511
2018 Access to information and privacy 37 29 16 8 5 5 0 69 14 1313
2018 Security 16 24 16 15 26 3 0 41 42 4484
2018 Science and technology 25 31 19 10 6 9 0 62 17 9796
2018 Library services 30 26 20 7 5 11 0 63 14 438
2018 Legal services 33 29 15 9 7 7 0 67 17 3205
2018 Administration and operations 33 32 15 8 6 5 0 68 15 23488
2018 Human resources 28 35 15 10 5 5 0 67 17 8445
2018 Financial management 32 35 15 8 5 5 0 70 14 6522
2018 Procurement 32 34 16 8 5 6 0 69 14 2728
2018 Real property 25 31 19 11 10 4 0 59 21 2806
2018 Materiel management 25 31 20 11 8 5 1 59 20 1482
2018 Information management 32 31 16 8 5 7 0 69 14 3484
2018 Information technology 29 31 18 8 5 9 0 66 14 10380
2018 Internal audit 33 34 16 6 5 6 0 71 12 1140
2018 Evaluation 30 31 15 8 6 9 0 67 16 1438
2018 Data sciences 34 31 13 6 5 10 0 72 13 2402
2018 Policy 34 32 13 9 5 6 0 71 15 8214
2018 Project management 29 36 16 9 5 5 0 68 15 6962
2018 Other services to the public 30 29 17 9 8 6 0 63 19 8255
2018 None of the above 25 29 18 11 10 6 0 58 22 14851
2017 Client contact centre 30 32 16 7 5 9 1 69 14 10122
2017 Health care practitioners 24 31 17 10 10 8 0 60 22 2143
2017 Federal regulators 24 32 16 12 10 6 0 60 24 4031
2017 Compliance, inspection and enforcement 23 28 17 12 13 8 0 55 27 16395
2017 Communications or public affairs 31 34 14 8 5 8 0 71 14 4253
2017 Access to information and privacy 35 31 13 7 6 7 1 72 14 1276
2017 Security 14 25 18 16 23 4 0 40 41 4925
2017 Science and technology 27 32 16 9 6 9 0 65 17 11119
2017 Library services 29 31 14 8 3 14 1 70 14 513
2017 Legal services 32 31 14 9 7 8 0 68 17 3454
2017 Administration and operations 31 34 15 9 6 6 0 68 16 25911
2017 Human resources 27 37 14 10 6 6 0 68 17 8338
2017 Financial management 30 36 16 8 6 5 0 69 15 6791
2017 Procurement 31 35 16 8 5 5 1 70 14 2793
2017 Real property 24 34 18 10 8 5 0 61 19 2949
2017 Materiel management 28 33 14 9 9 6 1 65 20 1527
2017 Information management 31 32 15 9 5 7 0 69 15 3687
2017 Information technology 28 31 18 8 6 10 0 65 15 11572
2017 Internal audit 31 35 14 8 4 8 0 72 13 976
2017 Evaluation 29 33 14 9 6 10 0 69 16 1331
2017 Data sciences 33 32 14 8 4 10 0 71 13 2217
2017 Policy 33 34 13 9 6 6 0 71 16 8129
2017 Project management 29 35 16 10 6 5 0 67 16 7155
2017 Other services to the public 30 29 15 10 8 8 0 64 20 8280
2017 None of the above 25 30 17 11 9 7 1 60 22 21025
2014 Client contact centre 25 34 18 8 5 10 0 65 15 10904
2014 Health care practitioners 22 30 20 12 9 7 0 56 23 2485
2014 Federal regulators 24 32 16 11 8 8 0 62 21 4879
2014 Compliance, inspection and enforcement 22 30 17 11 11 8 0 57 24 19028
2014 Communications or public affairs 27 35 15 10 5 8 0 68 16 4593
2014 Access to information and privacy 32 33 15 8 4 7 1 70 13 1327
2014 Security 14 27 19 17 19 4 0 43 38 6371
2014 Science and technology 22 33 18 10 6 10 0 61 18 10888
2014 Library services 25 32 15 7 7 13 1 66 16 521
2014 Legal services 31 32 16 9 5 8 0 67 15 3614
2014 Administration and operations 28 35 15 9 6 6 0 67 17 29201
2014 Human resources 24 37 16 11 6 6 0 64 19 8776
2014 Financial management 28 38 15 8 5 6 0 69 15 7440
2014 Procurement 26 36 16 9 6 6 0 66 16 2958
2014 Real property 24 35 18 10 7 5 0 63 18 3467
2014 Materiel management 25 34 16 10 9 5 1 63 20 1940
2014 Information management 28 33 17 8 5 9 1 67 14 4631
2014 Information technology 25 32 18 9 6 11 0 64 16 13569
2014 Internal audit 28 37 14 10 6 6 0 68 17 1098
2014 Evaluation 25 32 15 10 7 11 0 64 19 1668
2014 Other services to the public 26 30 17 10 9 8 0 60 21 11732
2014 None of the above 23 31 17 11 9 8 0 60 22 26736

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 30 14 6 4 5 1 75 11 13281
2020 Health care practitioners 28 30 16 13 11 3 0 59 24 2319
2020 Federal regulators 34 32 15 10 8 2 0 67 18 4057
2020 Compliance, inspection and enforcement 29 31 16 12 10 2 0 61 22 17857
2020 Communications or public affairs 39 34 12 8 4 2 0 75 13 4960
2020 Access to information and privacy 45 29 13 6 4 3 1 76 11 1647
2020 Security 20 24 14 16 26 1 0 44 42 5228
2020 Science and technology 28 33 17 11 7 3 0 64 19 10614
2020 Library services 29 30 16 17 3 3 0 61 22 502
2020 Legal services 38 31 13 10 6 2 0 70 16 3636
2020 Administration and operations 41 31 13 8 5 2 0 74 13 28118
2020 Human resources 39 33 14 8 4 2 0 74 12 10383
2020 Financial management 42 33 13 7 3 2 0 77 10 7456
2020 Procurement 42 32 13 7 5 2 0 75 12 3454
2020 Real property 31 32 17 10 8 2 0 65 18 3591
2020 Materiel management 32 32 16 11 8 1 0 65 19 1654
2020 Information management 39 32 13 8 5 2 0 73 13 3739
2020 Information technology 35 32 16 8 6 3 0 69 14 12455
2020 Internal audit 43 33 14 6 3 2 0 78 8 1123
2020 Evaluation 37 33 15 7 5 3 0 72 13 1583
2020 Data sciences 36 35 12 8 5 3 0 73 14 2851
2020 Policy 40 34 11 8 4 2 0 75 13 10735
2020 Project management 38 34 13 8 5 2 0 73 14 8826
2020 Other services to the public 36 28 15 9 7 3 0 67 17 9693
2020 None of the above 31 28 16 12 10 3 0 61 22 16481
2019 Client contact centre 31 32 18 9 6 4 0 66 15 10995
2019 Health care practitioners 24 30 19 13 12 2 0 55 25 2137
2019 Federal regulators 24 33 17 13 10 2 0 59 24 4097
2019 Compliance, inspection and enforcement 24 30 18 14 13 3 0 55 27 16680
2019 Communications or public affairs 34 35 14 10 5 2 0 70 15 4953
2019 Access to information and privacy 40 30 14 8 6 3 0 72 14 1587
2019 Security 16 24 16 16 26 1 0 40 43 5242
2019 Science and technology 24 32 19 14 8 4 0 58 23 10941
2019 Library services 27 28 17 14 8 5 1 59 23 500
2019 Legal services 28 30 17 14 9 2 0 60 24 3220
2019 Administration and operations 34 32 15 10 6 2 0 68 17 26196
2019 Human resources 29 35 16 10 6 3 0 67 17 9814
2019 Financial management 33 36 14 8 5 2 0 71 14 7098
2019 Procurement 34 32 17 9 5 2 0 67 15 3125
2019 Real property 23 34 18 14 9 2 0 58 23 3372
2019 Materiel management 27 30 18 13 9 2 0 58 23 1717
2019 Information management 32 31 17 10 7 3 1 65 18 3831
2019 Information technology 28 32 18 11 7 3 0 62 19 11904
2019 Internal audit 35 33 15 9 4 3 0 71 14 1198
2019 Evaluation 29 33 16 11 7 4 0 65 18 1592
2019 Data sciences 33 32 16 9 6 4 0 68 16 2810
2019 Policy 34 36 13 10 5 2 0 71 16 9585
2019 Project management 29 35 16 12 7 2 0 64 20 7954
2019 Other services to the public 32 29 16 11 9 3 0 62 21 9230
2019 None of the above 27 29 17 13 11 3 0 57 25 16909
2018 Client contact centre 28 32 19 10 7 3 0 62 19 10025
2018 Health care practitioners 22 28 18 16 14 2 0 51 31 1990
2018 Federal regulators 22 31 18 16 12 1 0 53 28 4039
2018 Compliance, inspection and enforcement 20 28 18 16 16 2 0 49 33 16262
2018 Communications or public affairs 29 35 16 12 6 2 0 65 18 4506
2018 Access to information and privacy 35 32 15 9 6 3 0 68 16 1311
2018 Security 14 22 16 17 30 1 0 36 48 4467
2018 Science and technology 20 31 20 15 10 3 0 52 27 9776
2018 Library services 24 33 18 13 8 4 0 59 22 435
2018 Legal services 26 30 16 14 11 2 0 58 25 3195
2018 Administration and operations 30 32 17 11 8 2 0 64 19 23441
2018 Human resources 26 36 17 12 7 2 0 64 19 8428
2018 Financial management 30 35 16 10 6 2 0 66 17 6499
2018 Procurement 30 33 17 10 7 2 0 64 18 2726
2018 Real property 22 29 19 15 13 2 0 52 29 2800
2018 Materiel management 22 31 20 13 11 2 1 54 25 1476
2018 Information management 29 32 18 11 7 3 0 63 18 3476
2018 Information technology 24 32 20 12 9 3 0 58 22 10357
2018 Internal audit 30 34 18 8 7 3 0 66 16 1139
2018 Evaluation 27 34 17 12 7 3 0 63 19 1438
2018 Data sciences 30 33 16 11 7 3 0 65 18 2397
2018 Policy 31 35 14 12 7 2 0 67 19 8187
2018 Project management 25 36 16 13 8 2 0 62 21 6943
2018 Other services to the public 27 28 18 13 11 3 0 57 25 8224
2018 None of the above 23 28 19 14 13 3 0 53 28 14812
2017 Client contact centre 27 32 19 10 8 4 0 61 19 10125
2017 Health care practitioners 20 30 18 15 13 3 0 52 29 2143
2017 Federal regulators 19 31 18 16 13 2 0 52 30 4028
2017 Compliance, inspection and enforcement 18 27 18 16 18 3 0 47 35 16401
2017 Communications or public affairs 29 35 15 12 6 3 0 66 19 4252
2017 Access to information and privacy 34 30 16 10 7 3 1 66 18 1277
2017 Security 12 23 16 19 28 1 0 36 48 4921
2017 Science and technology 20 32 18 14 11 3 0 55 26 11113
2017 Library services 25 30 18 16 6 5 0 58 23 513
2017 Legal services 26 30 15 14 12 3 0 58 27 3457
2017 Administration and operations 28 33 17 11 8 2 0 63 20 25918
2017 Human resources 25 37 17 12 7 2 0 63 19 8331
2017 Financial management 29 36 17 10 7 2 0 66 17 6789
2017 Procurement 28 33 19 10 7 2 0 63 18 2792
2017 Real property 20 33 18 14 12 2 0 54 27 2947
2017 Materiel management 25 33 17 12 10 2 0 59 23 1528
2017 Information management 28 32 19 11 8 3 0 61 19 3685
2017 Information technology 23 31 20 14 10 3 0 55 25 11570
2017 Internal audit 29 36 16 11 5 3 0 67 17 975
2017 Evaluation 26 34 17 12 7 4 0 62 19 1331
2017 Data sciences 29 34 16 11 6 3 0 65 19 2215
2017 Policy 30 35 14 12 7 2 0 66 20 8120
2017 Project management 24 35 17 13 8 2 0 61 22 7145
2017 Other services to the public 27 29 15 14 11 3 0 58 26 8272
2017 None of the above 22 30 17 14 13 3 0 54 28 21012
2014 Client contact centre 22 32 22 12 8 4 0 56 21 10908
2014 Health care practitioners 17 28 19 17 15 3 0 47 33 2481
2014 Federal regulators 20 32 18 17 12 2 0 53 29 4879
2014 Compliance, inspection and enforcement 18 29 18 17 16 2 0 48 33 19026
2014 Communications or public affairs 24 35 18 13 7 3 0 60 21 4591
2014 Access to information and privacy 31 33 18 10 6 3 1 66 16 1327
2014 Security 12 24 19 19 24 2 0 37 44 6370
2014 Science and technology 16 30 21 18 13 3 0 47 31 10890
2014 Library services 22 30 20 13 12 3 0 54 25 520
2014 Legal services 23 32 18 15 11 2 0 55 27 3616
2014 Administration and operations 25 33 18 13 9 2 0 60 22 29205
2014 Human resources 22 36 18 13 8 2 0 60 22 8769
2014 Financial management 25 36 18 11 7 2 0 63 18 7440
2014 Procurement 22 34 20 13 8 2 0 57 22 2959
2014 Real property 19 32 22 14 10 2 0 52 25 3465
2014 Materiel management 20 33 19 14 12 1 0 54 27 1940
2014 Information management 24 33 19 13 7 3 0 59 21 4633
2014 Information technology 19 31 20 15 11 4 0 52 27 13573
2014 Internal audit 26 35 18 12 7 2 0 63 19 1097
2014 Evaluation 21 32 20 14 9 4 0 56 24 1667
2014 Other services to the public 22 29 19 15 13 3 0 52 28 11725
2014 None of the above 20 30 19 15 13 3 0 52 29 26742

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 31 17 8 4 8 1 68 14 13271
2020 Health care practitioners 21 27 19 15 12 5 0 51 29 2317
2020 Federal regulators 24 33 17 14 9 4 0 59 23 4058
2020 Compliance, inspection and enforcement 20 30 19 14 12 4 0 53 27 17844
2020 Communications or public affairs 27 35 16 12 5 5 0 65 18 4959
2020 Access to information and privacy 35 31 16 7 5 5 0 70 13 1647
2020 Security 14 22 16 18 27 2 0 37 46 5223
2020 Science and technology 19 31 20 16 9 5 0 53 26 10624
2020 Library services 20 29 21 17 5 8 0 53 24 503
2020 Legal services 28 32 17 12 6 5 0 63 19 3638
2020 Administration and operations 31 33 16 11 5 4 0 67 17 28121
2020 Human resources 28 35 17 11 5 4 0 66 17 10375
2020 Financial management 31 35 16 9 4 4 0 69 14 7459
2020 Procurement 32 34 16 9 5 4 0 69 15 3450
2020 Real property 22 32 20 14 8 3 0 56 23 3595
2020 Materiel management 23 31 22 12 9 2 0 56 21 1651
2020 Information management 30 33 16 10 6 5 0 66 17 3734
2020 Information technology 26 31 19 11 6 6 0 61 19 12455
2020 Internal audit 31 37 13 11 3 5 0 71 15 1117
2020 Evaluation 26 34 18 10 5 6 0 64 17 1585
2020 Data sciences 28 33 16 11 6 6 0 65 18 2842
2020 Policy 27 36 15 13 5 3 0 65 19 10747
2020 Project management 26 36 17 13 6 3 0 63 19 8819
2020 Other services to the public 27 29 17 12 9 6 0 59 22 9695
2020 None of the above 23 28 18 14 11 5 0 54 27 16472
2019 Client contact centre 24 29 22 11 7 7 0 57 20 10973
2019 Health care practitioners 18 27 21 16 13 4 0 47 31 2138
2019 Federal regulators 17 30 20 17 12 4 0 49 30 4083
2019 Compliance, inspection and enforcement 16 27 20 17 14 5 0 46 33 16662
2019 Communications or public affairs 24 34 18 14 6 5 0 60 21 4959
2019 Access to information and privacy 32 29 17 11 6 5 0 64 18 1589
2019 Security 12 22 19 18 27 2 0 34 47 5234
2019 Science and technology 16 28 21 17 11 7 1 47 30 10924
2019 Library services 17 28 20 14 10 11 1 51 26 495
2019 Legal services 21 29 18 16 10 6 0 53 27 3210
2019 Administration and operations 25 31 19 13 7 4 0 59 21 26160
2019 Human resources 21 33 19 14 7 5 0 57 22 9791
2019 Financial management 25 35 19 11 6 5 0 62 18 7095
2019 Procurement 25 32 22 12 6 4 0 59 19 3119
2019 Real property 16 29 23 17 11 4 0 47 29 3376
2019 Materiel management 18 29 22 15 11 4 0 49 27 1712
2019 Information management 24 29 21 13 7 6 1 56 22 3824
2019 Information technology 20 30 22 14 8 6 0 53 24 11903
2019 Internal audit 25 32 19 13 6 5 0 60 19 1197
2019 Evaluation 20 32 20 13 7 8 0 57 21 1587
2019 Data sciences 24 32 17 12 7 8 0 61 21 2801
2019 Policy 23 36 16 15 7 3 0 61 22 9589
2019 Project management 19 32 19 17 9 3 0 53 26 7961
2019 Other services to the public 23 27 19 14 11 5 0 54 26 9225
2019 None of the above 19 26 20 16 13 5 1 49 30 16891
2018 Client contact centre 20 29 22 13 8 7 0 53 23 10024
2018 Health care practitioners 15 25 21 17 16 5 0 42 35 1987
2018 Federal regulators 14 29 21 19 14 4 0 44 34 4035
2018 Compliance, inspection and enforcement 13 25 21 19 17 5 0 40 38 16262
2018 Communications or public affairs 19 32 19 16 8 5 0 54 25 4488
2018 Access to information and privacy 26 30 18 13 7 5 0 60 21 1311
2018 Security 10 19 18 19 31 2 0 30 52 4467
2018 Science and technology 13 26 23 19 13 6 0 42 34 9774
2018 Library services 17 29 22 15 8 8 0 51 25 438
2018 Legal services 18 28 18 17 12 6 0 49 31 3192
2018 Administration and operations 22 31 20 15 9 4 0 55 24 23410
2018 Human resources 18 33 20 16 8 5 0 54 25 8419
2018 Financial management 21 34 20 13 7 4 0 58 21 6497
2018 Procurement 20 32 22 14 7 5 0 55 22 2730
2018 Real property 13 27 23 18 15 4 0 42 34 2801
2018 Materiel management 15 29 24 15 13 4 0 46 29 1476
2018 Information management 21 29 21 14 8 7 0 54 23 3464
2018 Information technology 16 29 23 15 11 6 0 48 27 10364
2018 Internal audit 21 30 23 13 7 5 0 54 21 1137
2018 Evaluation 18 30 21 16 8 8 0 52 25 1437
2018 Data sciences 21 31 19 14 8 8 0 56 24 2395
2018 Policy 20 34 17 17 8 4 0 55 26 8181
2018 Project management 16 33 20 18 10 3 0 51 28 6929
2018 Other services to the public 19 27 20 16 13 5 0 49 30 8223
2018 None of the above 16 26 21 17 15 5 0 44 34 14789
2017 Client contact centre 19 28 22 13 9 8 0 52 24 10101
2017 Health care practitioners 14 29 18 19 15 5 0 45 36 2139
2017 Federal regulators 14 28 19 20 15 4 0 43 37 4027
2017 Compliance, inspection and enforcement 12 24 19 20 19 6 0 38 42 16384
2017 Communications or public affairs 20 32 18 16 8 6 0 56 25 4247
2017 Access to information and privacy 26 28 18 12 8 7 1 59 22 1280
2017 Security 9 20 19 21 28 3 0 30 50 4919
2017 Science and technology 13 27 22 18 12 7 0 44 33 11120
2017 Library services 17 27 20 18 7 11 0 50 28 513
2017 Legal services 17 28 18 17 13 7 0 49 32 3451
2017 Administration and operations 20 32 19 15 9 5 0 55 25 25891
2017 Human resources 17 34 19 16 9 5 0 54 25 8331
2017 Financial management 20 34 20 14 7 5 0 57 22 6772
2017 Procurement 20 33 22 12 7 4 0 56 21 2788
2017 Real property 13 31 20 18 13 4 0 46 33 2950
2017 Materiel management 17 30 19 18 11 4 1 49 31 1525
2017 Information management 21 29 20 14 8 7 0 54 24 3685
2017 Information technology 16 28 22 16 12 7 0 47 30 11559
2017 Internal audit 20 34 19 14 6 7 0 58 21 973
2017 Evaluation 18 30 21 15 8 8 0 52 25 1330
2017 Data sciences 21 31 18 15 7 8 0 56 24 2215
2017 Policy 20 35 16 16 9 4 0 57 26 8114
2017 Project management 16 32 19 18 11 4 0 50 29 7150
2017 Other services to the public 19 26 19 16 13 6 0 49 31 8258
2017 None of the above 16 26 20 17 14 6 1 46 33 21009
2014 Client contact centre 15 29 24 16 9 7 0 47 26 10909
2014 Health care practitioners 12 24 19 21 18 5 0 38 41 2483
2014 Federal regulators 13 29 20 20 14 4 0 44 36 4881
2014 Compliance, inspection and enforcement 12 25 20 20 18 5 0 39 40 19022
2014 Communications or public affairs 16 32 21 17 8 5 0 51 27 4590
2014 Access to information and privacy 22 31 21 13 6 6 0 57 21 1327
2014 Security 8 22 21 22 25 2 0 31 48 6369
2014 Science and technology 10 25 22 21 16 6 0 37 39 10882
2014 Library services 15 27 20 17 13 9 0 45 32 520
2014 Legal services 16 28 20 19 12 6 0 46 32 3612
2014 Administration and operations 18 31 20 16 10 5 0 52 28 29197
2014 Human resources 15 33 20 18 10 4 0 50 29 8771
2014 Financial management 17 34 21 15 8 5 0 54 24 7434
2014 Procurement 14 31 24 17 9 4 0 47 28 2960
2014 Real property 12 28 24 20 13 3 0 41 33 3464
2014 Materiel management 14 28 21 18 14 4 0 45 33 1938
2014 Information management 17 30 21 16 9 7 0 50 27 4631
2014 Information technology 14 26 23 18 13 7 0 43 33 13562
2014 Internal audit 16 34 21 16 8 5 0 53 25 1095
2014 Evaluation 13 30 22 17 10 8 0 47 30 1666
2014 Other services to the public 15 26 20 19 14 6 0 44 35 11728
2014 None of the above 13 27 20 19 15 6 0 43 36 26730

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 34 15 10 5 4 1 68 16 13299
2020 Health care practitioners 19 29 16 18 15 3 0 49 34 2319
2020 Federal regulators 22 36 17 14 9 2 0 59 24 4073
2020 Compliance, inspection and enforcement 21 34 16 15 11 2 0 56 27 17879
2020 Communications or public affairs 27 39 14 12 6 2 0 67 19 4975
2020 Access to information and privacy 35 33 13 10 5 2 0 70 16 1650
2020 Security 14 23 15 18 29 1 0 37 47 5235
2020 Science and technology 19 34 18 17 10 2 0 55 27 10632
2020 Library services 18 36 18 19 6 2 0 56 26 501
2020 Legal services 28 35 13 14 7 2 0 65 22 3649
2020 Administration and operations 29 36 14 12 7 2 0 66 19 28176
2020 Human resources 28 37 14 13 6 2 0 67 19 10408
2020 Financial management 30 37 14 12 5 2 0 68 17 7467
2020 Procurement 32 36 14 10 6 2 0 69 17 3455
2020 Real property 23 35 17 13 9 2 0 60 23 3599
2020 Materiel management 23 31 18 16 12 1 0 54 28 1656
2020 Information management 30 35 15 13 6 2 0 66 19 3740
2020 Information technology 26 34 17 13 7 3 0 62 20 12493
2020 Internal audit 30 40 14 10 4 2 0 72 14 1120
2020 Evaluation 25 37 16 12 6 3 0 64 19 1585
2020 Data sciences 27 36 14 12 7 3 0 65 20 2853
2020 Policy 22 38 15 17 7 2 0 61 24 10773
2020 Project management 25 37 16 15 7 1 0 63 21 8841
2020 Other services to the public 26 31 15 14 10 3 0 59 25 9702
2020 None of the above 22 30 16 16 13 3 0 53 30 16520
2019 Client contact centre 24 33 19 13 8 4 0 59 21 11017
2019 Health care practitioners 17 30 18 19 14 2 0 48 34 2141
2019 Federal regulators 16 31 18 20 12 2 0 48 33 4103
2019 Compliance, inspection and enforcement 17 30 19 17 15 3 0 48 33 16684
2019 Communications or public affairs 22 36 17 16 8 2 0 59 24 4968
2019 Access to information and privacy 31 31 15 12 7 3 0 65 20 1584
2019 Security 12 22 16 18 31 1 0 34 50 5242
2019 Science and technology 16 29 20 19 12 4 0 47 32 10955
2019 Library services 15 30 18 19 12 6 1 48 33 499
2019 Legal services 19 30 18 18 12 3 0 50 31 3221
2019 Administration and operations 23 33 17 16 9 2 0 57 26 26214
2019 Human resources 21 34 17 17 9 2 0 56 27 9807
2019 Financial management 22 36 17 15 8 2 0 59 23 7112
2019 Procurement 24 33 19 14 8 2 0 58 23 3127
2019 Real property 16 31 21 19 12 2 0 48 31 3375
2019 Materiel management 18 29 19 17 13 3 0 48 32 1716
2019 Information management 22 32 18 15 10 3 1 56 26 3830
2019 Information technology 20 31 19 16 10 3 0 54 26 11921
2019 Internal audit 23 35 15 15 7 4 0 61 23 1197
2019 Evaluation 19 32 20 15 9 4 0 54 25 1592
2019 Data sciences 22 33 16 16 9 5 0 57 26 2805
2019 Policy 18 35 16 19 10 2 0 54 30 9600
2019 Project management 17 33 18 19 11 2 0 51 31 7964
2019 Other services to the public 22 28 18 16 13 3 0 52 29 9238
2019 None of the above 18 28 18 17 15 3 0 48 33 16913
2018 Client contact centre 20 33 20 14 9 4 0 55 24 10031
2018 Health care practitioners 15 26 19 20 19 2 0 42 39 1987
2018 Federal regulators 14 30 18 21 15 2 0 45 37 4033
2018 Compliance, inspection and enforcement 14 28 19 19 18 3 0 43 38 16274
2018 Communications or public affairs 18 35 16 18 10 3 0 55 28 4505
2018 Access to information and privacy 26 34 16 13 8 3 0 62 22 1311
2018 Security 9 20 15 19 34 1 0 30 55 4466
2018 Science and technology 13 28 21 21 14 3 0 42 36 9791
2018 Library services 15 30 20 19 12 3 0 46 33 438
2018 Legal services 16 29 18 19 14 3 0 47 35 3194
2018 Administration and operations 20 32 17 17 11 2 0 53 29 23457
2018 Human resources 18 34 18 18 10 3 0 53 29 8446
2018 Financial management 19 35 18 17 9 2 0 55 27 6522
2018 Procurement 20 33 19 15 10 2 0 54 26 2728
2018 Real property 14 30 19 19 15 2 0 45 35 2799
2018 Materiel management 15 29 20 18 15 3 0 46 33 1479
2018 Information management 20 32 18 17 10 4 0 53 28 3480
2018 Information technology 16 31 20 17 12 3 0 49 30 10384
2018 Internal audit 21 32 19 16 9 3 0 55 25 1138
2018 Evaluation 18 32 18 18 10 4 0 52 29 1440
2018 Data sciences 19 32 18 17 10 4 0 52 29 2403
2018 Policy 15 34 16 20 12 2 0 50 33 8208
2018 Project management 14 33 18 20 12 2 0 49 33 6961
2018 Other services to the public 18 29 18 18 15 3 0 48 34 8237
2018 None of the above 15 27 19 19 17 3 0 43 38 14833
2017 Client contact centre 21 33 19 13 9 5 0 57 23 10103
2017 Health care practitioners 14 29 18 17 17 4 0 45 36 2142
2017 Federal regulators 14 31 18 19 15 3 0 46 35 4016
2017 Compliance, inspection and enforcement 13 28 17 18 19 4 0 43 39 16377
2017 Communications or public affairs 20 34 16 17 9 3 0 56 27 4248
2017 Access to information and privacy 27 33 14 12 10 4 0 63 23 1279
2017 Security 9 21 16 21 31 2 0 30 53 4922
2017 Science and technology 14 31 20 19 12 4 0 47 32 11111
2017 Library services 17 33 17 14 11 6 0 54 27 511
2017 Legal services 17 28 17 21 14 4 0 47 36 3446
2017 Administration and operations 20 33 17 16 11 3 0 55 28 25878
2017 Human resources 18 36 16 17 10 3 0 56 28 8324
2017 Financial management 20 35 18 16 9 2 0 56 25 6779
2017 Procurement 20 36 18 14 9 2 0 58 24 2791
2017 Real property 14 32 19 18 13 3 0 48 32 2941
2017 Materiel management 16 33 17 16 15 3 0 50 32 1525
2017 Information management 20 34 16 15 11 4 0 56 27 3681
2017 Information technology 17 32 18 16 12 4 0 51 29 11568
2017 Internal audit 21 38 15 15 7 5 0 62 23 974
2017 Evaluation 18 33 16 18 9 5 0 54 28 1330
2017 Data sciences 21 34 17 15 9 4 0 57 25 2216
2017 Policy 17 34 15 19 12 3 0 52 32 8116
2017 Project management 16 34 17 18 12 2 0 52 31 7145
2017 Other services to the public 19 31 15 16 14 4 0 52 32 8260
2017 None of the above 16 28 17 18 16 4 1 47 35 20989
2014 Client contact centre 17 34 21 15 10 4 0 52 26 10906
2014 Health care practitioners 13 28 18 20 18 3 0 42 39 2479
2014 Federal regulators 13 31 18 20 15 2 0 46 36 4876
2014 Compliance, inspection and enforcement 13 30 18 19 17 3 0 45 37 19019
2014 Communications or public affairs 15 35 16 20 10 3 0 52 32 4589
2014 Access to information and privacy 25 35 17 14 7 3 0 61 21 1325
2014 Security 8 23 19 22 27 1 0 31 50 6371
2014 Science and technology 11 30 21 21 14 3 0 42 37 10887
2014 Library services 15 30 16 19 15 3 0 48 35 520
2014 Legal services 15 29 19 20 14 3 0 45 36 3613
2014 Administration and operations 17 34 17 18 12 2 0 52 30 29191
2014 Human resources 16 34 17 19 12 2 0 51 32 8772
2014 Financial management 16 36 17 17 12 2 0 53 29 7434
2014 Procurement 15 34 20 17 12 2 0 50 29 2956
2014 Real property 13 32 21 19 13 2 0 46 33 3459
2014 Materiel management 15 31 20 18 15 2 0 46 34 1938
2014 Information management 18 32 19 17 11 3 0 51 29 4628
2014 Information technology 14 31 19 18 14 4 0 47 33 13563
2014 Internal audit 18 36 17 17 9 2 0 55 27 1096
2014 Evaluation 15 32 20 19 10 4 0 49 31 1667
2014 Other services to the public 16 29 17 19 15 3 0 47 35 11728
2014 None of the above 13 29 18 20 16 3 0 44 38 26727

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 15 8 4 3 17 4 81 9 13303
2020 Health care practitioners 31 16 10 7 9 19 8 65 21 2325
2020 Federal regulators 37 25 13 6 5 10 4 72 13 4061
2020 Compliance, inspection and enforcement 31 17 11 6 7 20 7 66 18 17894
2020 Communications or public affairs 46 26 15 5 3 5 1 76 8 4974
2020 Access to information and privacy 53 20 10 4 2 8 3 82 7 1652
2020 Security 30 18 12 7 10 15 7 62 23 5234
2020 Science and technology 38 24 13 6 4 11 5 73 11 10636
2020 Library services 52 22 11 4 2 8 1 81 7 503
2020 Legal services 44 20 11 5 5 11 4 75 12 3647
2020 Administration and operations 43 20 11 5 4 11 5 75 12 28209
2020 Human resources 52 24 12 4 2 4 2 81 7 10411
2020 Financial management 48 23 12 5 3 6 3 78 8 7471
2020 Procurement 49 21 12 5 3 7 3 78 9 3458
2020 Real property 34 22 13 7 6 13 6 69 15 3601
2020 Materiel management 33 20 13 8 7 13 5 65 19 1659
2020 Information management 46 22 11 4 3 10 3 79 8 3745
2020 Information technology 48 25 11 4 2 8 2 81 7 12483
2020 Internal audit 50 25 10 5 2 6 3 82 7 1125
2020 Evaluation 44 28 13 5 2 7 1 78 7 1585
2020 Data sciences 48 24 12 5 3 7 1 78 8 2849
2020 Policy 37 29 18 7 3 5 1 70 11 10774
2020 Project management 42 25 14 5 3 7 3 74 10 8838
2020 Other services to the public 36 16 10 6 6 19 7 71 16 9709
2020 None of the above 34 19 11 6 7 17 6 69 17 16516
2019 Client contact centre 46 16 9 5 5 16 4 77 12 11024
2019 Health care practitioners 35 16 10 7 8 19 5 67 20 2142
2019 Federal regulators 34 24 15 7 6 12 3 68 15 4112
2019 Compliance, inspection and enforcement 32 16 10 7 8 21 6 65 21 16733
2019 Communications or public affairs 47 25 13 5 3 5 1 77 9 4981
2019 Access to information and privacy 50 19 11 5 3 11 2 79 9 1591
2019 Security 32 16 12 8 11 17 5 61 24 5259
2019 Science and technology 37 22 13 6 5 14 4 72 13 10969
2019 Library services 54 21 12 3 2 6 2 81 6 501
2019 Legal services 43 20 12 5 5 12 3 74 12 3230
2019 Administration and operations 42 20 11 6 5 11 4 73 13 26269
2019 Human resources 50 24 12 4 2 5 2 80 7 9850
2019 Financial management 45 25 13 5 3 7 2 76 9 7143
2019 Procurement 47 23 13 5 3 7 2 77 9 3138
2019 Real property 34 21 14 7 5 14 5 68 15 3389
2019 Materiel management 34 19 13 7 7 15 4 66 18 1723
2019 Information management 46 21 11 4 4 10 3 77 10 3839
2019 Information technology 48 24 11 4 2 8 2 80 7 11955
2019 Internal audit 47 23 11 4 3 9 2 79 8 1199
2019 Evaluation 46 24 13 5 3 9 1 77 9 1596
2019 Data sciences 48 22 12 4 3 9 2 78 8 2811
2019 Policy 39 26 18 7 3 6 1 71 10 9619
2019 Project management 41 25 14 6 5 7 2 72 12 7978
2019 Other services to the public 34 16 10 7 8 19 6 66 20 9246
2019 None of the above 34 18 12 6 7 17 5 67 18 16944
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 40 13 5 2 2 0 80 7 13294
2020 Health care practitioners 26 41 17 10 5 1 0 68 15 2324
2020 Federal regulators 28 44 17 7 4 1 0 72 11 4063
2020 Compliance, inspection and enforcement 27 43 16 9 4 1 0 71 13 17874
2020 Communications or public affairs 33 45 12 7 2 1 0 79 9 4968
2020 Access to information and privacy 43 39 11 4 2 1 0 84 5 1652
2020 Security 19 34 20 14 12 1 0 53 26 5235
2020 Science and technology 23 45 18 10 3 1 0 69 13 10626
2020 Library services 30 48 13 7 1 1 0 79 8 503
2020 Legal services 28 44 17 7 2 1 0 73 10 3637
2020 Administration and operations 34 43 13 6 2 1 0 78 8 28170
2020 Human resources 38 42 11 5 2 1 0 81 7 10391
2020 Financial management 37 43 13 5 2 1 0 80 6 7460
2020 Procurement 35 42 15 5 2 1 0 78 7 3455
2020 Real property 25 43 18 8 4 1 0 69 13 3606
2020 Materiel management 27 39 20 9 4 1 0 67 13 1655
2020 Information management 34 42 14 6 2 1 0 77 9 3741
2020 Information technology 32 42 15 7 3 1 0 75 10 12477
2020 Internal audit 40 43 10 5 1 1 0 84 6 1124
2020 Evaluation 31 46 14 6 2 1 0 78 8 1584
2020 Data sciences 32 42 15 8 3 1 0 75 11 2843
2020 Policy 30 45 13 9 3 1 0 76 11 10771
2020 Project management 31 46 14 7 2 1 0 77 9 8841
2020 Other services to the public 33 39 15 8 3 1 0 73 11 9711
2020 None of the above 27 39 18 9 5 2 0 67 15 16509
2019 Client contact centre 31 42 16 6 3 1 0 74 9 11019
2019 Health care practitioners 24 42 18 9 5 1 0 67 15 2139
2019 Federal regulators 24 43 18 10 4 1 0 68 15 4109
2019 Compliance, inspection and enforcement 23 42 18 11 5 1 0 66 16 16710
2019 Communications or public affairs 32 44 12 8 2 1 0 77 10 4978
2019 Access to information and privacy 39 39 13 5 2 1 0 79 7 1591
2019 Security 17 34 22 15 12 1 0 51 27 5256
2019 Science and technology 22 44 18 11 4 1 0 66 15 10960
2019 Library services 31 45 13 7 2 2 0 77 9 499
2019 Legal services 24 42 18 11 4 1 0 67 15 3219
2019 Administration and operations 30 43 15 7 3 1 0 74 11 26238
2019 Human resources 32 45 13 7 2 1 0 77 9 9834
2019 Financial management 31 44 15 6 2 1 0 76 8 7128
2019 Procurement 30 43 18 6 2 1 0 74 8 3134
2019 Real property 22 41 20 10 6 1 0 64 16 3389
2019 Materiel management 25 40 20 9 4 1 0 66 14 1722
2019 Information management 31 41 16 7 3 1 0 73 10 3837
2019 Information technology 28 42 17 9 3 1 0 71 12 11935
2019 Internal audit 33 45 13 6 2 1 0 78 8 1201
2019 Evaluation 29 43 17 7 3 1 0 73 10 1595
2019 Data sciences 32 42 15 8 3 1 0 74 11 2809
2019 Policy 29 44 13 10 3 1 0 73 13 9609
2019 Project management 26 45 15 10 3 1 0 71 13 7984
2019 Other services to the public 29 40 17 8 4 1 0 70 13 9244
2019 None of the above 24 39 19 10 6 2 0 65 16 16936
2018 Client contact centre 27 44 17 7 3 1 0 72 11 10007
2018 Health care practitioners 21 40 18 13 7 1 0 61 20 1984
2018 Federal regulators 23 42 18 12 5 1 0 65 17 4032
2018 Compliance, inspection and enforcement 20 42 19 12 6 1 0 62 19 16227
2018 Communications or public affairs 28 46 14 8 3 1 0 74 12 4490
2018 Access to information and privacy 36 40 14 7 2 1 0 77 9 1308
2018 Security 14 34 22 16 14 1 0 49 30 4475
2018 Science and technology 20 42 20 12 4 1 0 63 17 9784
2018 Library services 30 43 16 7 3 1 0 74 10 437
2018 Legal services 22 41 20 12 5 1 0 64 17 3188
2018 Administration and operations 27 44 16 8 4 1 0 72 12 23422
2018 Human resources 28 45 14 8 3 1 0 74 11 8431
2018 Financial management 27 44 17 8 3 1 0 72 11 6511
2018 Procurement 27 44 18 8 3 1 0 72 11 2729
2018 Real property 20 38 21 13 7 1 0 59 20 2792
2018 Materiel management 22 38 22 12 5 1 0 61 18 1474
2018 Information management 28 41 17 9 3 1 0 70 12 3480
2018 Information technology 24 42 19 10 4 1 0 66 14 10362
2018 Internal audit 31 43 14 8 3 1 0 75 11 1131
2018 Evaluation 27 45 15 9 3 1 0 73 13 1438
2018 Data sciences 28 43 15 10 3 1 0 72 13 2400
2018 Policy 26 45 14 10 4 1 0 72 14 8177
2018 Project management 24 45 17 10 4 0 0 69 14 6940
2018 Other services to the public 25 41 18 11 5 1 0 66 16 8238
2018 None of the above 21 39 20 12 7 1 0 61 19 14838
2017 Client contact centre 28 43 16 7 4 2 0 72 11 10113
2017 Health care practitioners 24 43 15 10 7 2 0 68 17 2144
2017 Federal regulators 23 41 16 12 6 1 0 65 18 4023
2017 Compliance, inspection and enforcement 22 39 18 12 8 1 0 61 20 16367
2017 Communications or public affairs 29 44 13 10 3 1 0 74 13 4249
2017 Access to information and privacy 37 40 13 5 3 2 0 78 9 1281
2017 Security 15 34 22 14 14 1 0 49 29 4923
2017 Science and technology 21 42 19 12 5 1 0 64 17 11094
2017 Library services 30 43 12 9 4 2 0 74 13 510
2017 Legal services 23 39 19 12 5 1 0 63 18 3443
2017 Administration and operations 29 42 16 8 4 1 0 71 13 25881
2017 Human resources 30 44 14 8 3 1 0 75 12 8327
2017 Financial management 29 44 15 7 3 1 0 74 10 6788
2017 Procurement 28 44 17 7 3 1 0 72 11 2792
2017 Real property 20 41 19 12 7 1 0 63 18 2941
2017 Materiel management 24 41 19 10 6 1 0 65 16 1527
2017 Information management 30 41 16 8 4 1 0 72 12 3680
2017 Information technology 24 41 18 10 5 1 0 66 15 11560
2017 Internal audit 32 45 13 7 3 1 0 77 10 973
2017 Evaluation 26 45 15 9 3 2 0 73 12 1329
2017 Data sciences 29 43 15 9 4 1 0 72 13 2216
2017 Policy 27 44 13 10 4 1 0 72 14 8115
2017 Project management 25 44 15 10 4 1 0 70 15 7147
2017 Other services to the public 28 39 17 10 6 1 0 68 16 8262
2017 None of the above 23 38 18 11 7 1 0 62 19 20981
2014 Client contact centre 26 43 18 7 4 2 0 70 12 10918
2014 Health care practitioners 21 40 19 11 7 2 0 62 19 2488
2014 Federal regulators 22 40 17 12 6 1 0 63 19 4884
2014 Compliance, inspection and enforcement 23 41 18 10 6 1 0 65 17 19035
2014 Communications or public affairs 28 42 14 11 4 2 0 71 15 4592
2014 Access to information and privacy 37 38 15 5 3 2 0 76 8 1328
2014 Security 15 36 22 14 11 1 0 52 25 6378
2014 Science and technology 18 41 20 13 7 2 0 60 20 10890
2014 Library services 23 39 18 12 6 2 0 63 18 521
2014 Legal services 20 37 21 13 6 2 0 59 20 3615
2014 Administration and operations 28 41 16 8 4 2 0 70 13 29215
2014 Human resources 29 43 15 8 4 1 0 73 12 8775
2014 Financial management 29 42 16 8 4 1 0 72 12 7440
2014 Procurement 24 42 20 8 4 2 0 67 13 2959
2014 Real property 21 41 20 11 6 1 0 62 17 3467
2014 Materiel management 22 39 18 11 8 2 0 62 19 1939
2014 Information management 28 41 17 9 4 2 0 70 13 4632
2014 Information technology 24 40 19 10 6 2 0 65 16 13577
2014 Internal audit 30 43 14 9 3 1 0 74 12 1097
2014 Evaluation 24 42 18 10 5 1 0 67 15 1670
2014 Other services to the public 25 39 18 10 6 2 0 66 16 11745
2014 None of the above 22 39 18 12 7 2 0 62 19 26759

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 38 16 10 4 3 0 69 14 13231
2020 Health care practitioners 15 33 18 20 11 2 0 49 32 2314
2020 Federal regulators 18 38 20 16 7 2 0 57 23 4031
2020 Compliance, inspection and enforcement 17 36 20 17 8 1 0 54 26 17776
2020 Communications or public affairs 21 40 16 14 5 3 0 63 20 4938
2020 Access to information and privacy 31 38 15 9 3 3 1 71 13 1650
2020 Security 11 25 20 22 20 1 0 36 43 5197
2020 Science and technology 15 36 23 17 6 3 0 52 24 10578
2020 Library services 16 34 21 20 4 3 0 53 25 498
2020 Legal services 19 38 19 15 5 3 0 59 21 3620
2020 Administration and operations 24 39 17 13 5 2 0 64 18 28052
2020 Human resources 25 39 16 13 4 2 0 66 18 10350
2020 Financial management 25 40 18 11 4 2 0 67 15 7432
2020 Procurement 25 38 19 11 5 2 0 64 16 3442
2020 Real property 18 35 22 16 7 2 0 54 23 3579
2020 Materiel management 18 36 22 15 6 2 0 56 22 1650
2020 Information management 25 36 18 13 5 2 0 63 19 3722
2020 Information technology 21 37 20 14 6 2 0 60 20 12404
2020 Internal audit 25 41 17 11 4 2 0 67 15 1118
2020 Evaluation 21 37 19 14 5 3 0 61 19 1581
2020 Data sciences 22 38 17 14 6 3 0 62 20 2836
2020 Policy 18 38 18 16 6 3 0 58 23 10700
2020 Project management 19 39 19 16 6 2 0 59 22 8788
2020 Other services to the public 22 35 18 15 7 3 0 59 23 9662
2020 None of the above 18 32 20 18 9 3 0 52 28 16433
2019 Client contact centre 20 36 20 14 7 3 0 57 22 10984
2019 Health care practitioners 12 29 21 23 14 1 0 42 37 2140
2019 Federal regulators 12 33 21 21 11 2 0 45 33 4096
2019 Compliance, inspection and enforcement 12 31 21 21 13 2 0 44 35 16641
2019 Communications or public affairs 18 36 20 17 6 3 0 56 24 4941
2019 Access to information and privacy 26 35 17 13 5 3 0 64 19 1580
2019 Security 9 22 20 25 23 1 0 32 48 5243
2019 Science and technology 12 32 24 19 8 4 0 46 28 10920
2019 Library services 16 32 20 19 8 4 0 51 28 501
2019 Legal services 14 30 22 20 10 4 0 46 31 3206
2019 Administration and operations 18 36 19 17 8 2 0 55 25 26130
2019 Human resources 17 37 20 17 7 3 0 55 24 9796
2019 Financial management 18 37 20 16 6 3 0 57 23 7098
2019 Procurement 18 36 22 16 6 2 0 55 22 3121
2019 Real property 12 33 25 18 11 2 0 45 29 3375
2019 Materiel management 14 32 24 18 9 2 0 47 28 1712
2019 Information management 18 34 21 17 7 3 0 54 25 3821
2019 Information technology 16 33 23 18 8 2 0 50 26 11896
2019 Internal audit 18 36 19 17 6 3 1 56 24 1195
2019 Evaluation 14 33 22 18 7 5 0 49 27 1589
2019 Data sciences 18 33 19 17 7 5 0 54 25 2803
2019 Policy 14 34 20 19 9 4 0 51 28 9560
2019 Project management 13 33 21 21 10 2 0 47 32 7950
2019 Other services to the public 18 32 20 18 10 2 0 51 29 9216
2019 None of the above 15 31 21 19 11 3 0 47 31 16856

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 35 12 7 4 3 2 77 11 13275
2020 Health care practitioners 30 35 14 12 6 2 1 67 19 2325
2020 Federal regulators 33 38 14 8 4 2 1 73 12 4056
2020 Compliance, inspection and enforcement 31 38 14 9 5 2 1 72 14 17866
2020 Communications or public affairs 35 36 12 10 4 3 1 74 14 4960
2020 Access to information and privacy 42 33 11 5 4 4 1 79 9 1646
2020 Security 23 33 16 13 14 1 1 57 27 5234
2020 Science and technology 28 39 15 11 4 3 1 69 15 10607
2020 Library services 35 35 13 10 4 3 0 73 14 501
2020 Legal services 36 35 12 9 5 2 1 74 14 3633
2020 Administration and operations 39 36 11 7 4 2 1 77 11 28165
2020 Human resources 43 35 10 6 3 2 1 80 9 10383
2020 Financial management 37 36 13 7 3 3 1 76 11 7459
2020 Procurement 39 36 12 5 4 2 1 78 10 3451
2020 Real property 32 37 14 8 5 2 1 71 14 3597
2020 Materiel management 34 35 14 9 5 2 0 71 14 1656
2020 Information management 36 35 13 8 4 3 1 74 12 3732
2020 Information technology 37 36 14 6 3 3 1 76 10 12454
2020 Internal audit 41 35 11 7 3 3 1 79 10 1119
2020 Evaluation 31 38 13 9 4 3 1 73 14 1579
2020 Data sciences 31 36 14 9 4 4 2 72 14 2844
2020 Policy 33 37 13 9 4 3 1 73 14 10749
2020 Project management 35 37 13 8 4 2 1 74 13 8827
2020 Other services to the public 35 36 12 9 5 3 1 73 14 9699
2020 None of the above 32 34 14 9 6 3 1 69 16 16488
2019 Client contact centre 34 37 13 9 4 2 1 73 13 11002
2019 Health care practitioners 30 35 15 12 7 1 0 66 19 2141
2019 Federal regulators 32 38 14 9 5 1 1 71 14 4104
2019 Compliance, inspection and enforcement 30 38 14 10 6 2 1 69 16 16690
2019 Communications or public affairs 34 36 12 10 4 2 1 73 15 4969
2019 Access to information and privacy 39 32 13 8 4 2 1 74 13 1589
2019 Security 21 33 16 14 14 1 1 55 28 5243
2019 Science and technology 26 39 16 11 5 3 1 68 16 10951
2019 Library services 28 39 14 10 4 3 1 70 15 501
2019 Legal services 34 35 13 9 6 2 1 71 15 3215
2019 Administration and operations 36 36 13 8 4 2 1 74 13 26199
2019 Human resources 41 35 11 7 3 2 1 78 10 9823
2019 Financial management 33 38 13 8 4 2 1 74 13 7118
2019 Procurement 35 37 14 8 4 2 0 74 12 3129
2019 Real property 29 37 16 9 5 2 1 68 15 3376
2019 Materiel management 31 38 15 8 5 2 0 71 14 1719
2019 Information management 33 37 13 8 5 3 1 72 14 3832
2019 Information technology 34 36 15 7 4 3 1 73 12 11929
2019 Internal audit 36 40 11 8 2 2 1 79 10 1199
2019 Evaluation 29 37 14 10 5 3 1 69 16 1589
2019 Data sciences 31 35 14 11 5 3 2 69 16 2810
2019 Policy 33 36 13 10 4 3 1 72 15 9593
2019 Project management 30 39 14 10 5 2 1 71 15 7980
2019 Other services to the public 33 35 14 9 6 2 1 71 15 9238
2019 None of the above 29 35 16 10 7 3 1 66 17 16932
2018 Client contact centre 32 40 13 8 4 2 1 74 13 10017
2018 Health care practitioners 29 37 13 11 7 1 1 68 19 1987
2018 Federal regulators 33 39 12 9 5 2 1 73 14 4035
2018 Compliance, inspection and enforcement 29 40 14 9 6 2 1 70 15 16238
2018 Communications or public affairs 32 38 11 11 4 3 1 73 15 4498
2018 Access to information and privacy 37 36 12 8 5 2 0 75 13 1308
2018 Security 20 33 17 14 14 1 0 54 29 4474
2018 Science and technology 25 40 16 11 5 2 1 67 17 9776
2018 Library services 30 35 17 10 4 3 1 68 14 436
2018 Legal services 34 37 12 9 5 2 1 73 14 3190
2018 Administration and operations 35 38 12 8 4 2 1 75 12 23437
2018 Human resources 41 38 10 7 3 1 1 80 10 8444
2018 Financial management 32 39 13 9 4 2 1 73 13 6504
2018 Procurement 33 39 14 7 4 1 1 74 11 2726
2018 Real property 28 40 14 9 6 2 1 70 16 2794
2018 Materiel management 30 39 15 10 5 1 1 70 16 1470
2018 Information management 33 37 13 8 5 3 1 73 14 3474
2018 Information technology 31 39 15 8 4 3 1 73 12 10366
2018 Internal audit 38 38 12 7 3 2 1 78 10 1133
2018 Evaluation 33 36 14 9 4 3 1 71 14 1442
2018 Data sciences 30 38 12 11 5 3 1 71 16 2398
2018 Policy 34 37 12 9 4 3 1 73 14 8183
2018 Project management 31 39 13 9 4 2 1 72 14 6944
2018 Other services to the public 31 37 14 10 6 2 1 70 16 8244
2018 None of the above 28 36 15 10 7 3 1 67 17 14823
2017 Client contact centre 35 39 12 7 4 3 1 76 12 10098
2017 Health care practitioners 33 38 12 9 6 3 0 73 15 2141
2017 Federal regulators 37 37 11 8 4 3 1 76 13 4022
2017 Compliance, inspection and enforcement 33 38 12 9 5 2 1 73 14 16346
2017 Communications or public affairs 36 36 10 10 4 3 1 75 14 4244
2017 Access to information and privacy 43 32 10 6 4 4 1 79 11 1279
2017 Security 22 35 16 12 12 2 1 59 24 4913
2017 Science and technology 29 39 13 10 5 3 1 71 15 11092
2017 Library services 37 34 11 8 3 6 2 76 12 512
2017 Legal services 38 35 11 8 5 2 1 76 13 3444
2017 Administration and operations 38 37 11 7 4 2 1 77 12 25854
2017 Human resources 45 35 9 6 3 2 1 82 9 8321
2017 Financial management 35 38 12 8 4 3 1 76 12 6776
2017 Procurement 38 39 11 6 3 2 0 79 10 2785
2017 Real property 32 39 13 8 5 2 1 73 14 2938
2017 Materiel management 35 38 14 6 4 3 1 76 10 1522
2017 Information management 37 36 11 7 4 4 1 76 12 3680
2017 Information technology 34 37 13 7 4 3 1 75 12 11549
2017 Internal audit 43 35 11 6 3 2 1 80 10 969
2017 Evaluation 35 37 11 8 5 4 1 76 13 1329
2017 Data sciences 33 37 13 9 4 3 1 73 13 2216
2017 Policy 37 35 11 8 4 3 1 76 13 8105
2017 Project management 35 38 11 9 4 3 1 75 13 7141
2017 Other services to the public 36 36 11 8 5 3 1 75 13 8249
2017 None of the above 33 35 13 8 6 3 1 71 15 20965
2014 Client contact centre 35 41 11 7 3 2 1 78 10 10912
2014 Health care practitioners 34 38 11 9 6 2 0 73 16 2485
2014 Federal regulators 39 36 10 7 4 2 1 78 12 4881
2014 Compliance, inspection and enforcement 37 38 10 7 4 2 1 78 12 19030
2014 Communications or public affairs 38 38 9 8 4 2 1 78 12 4590
2014 Access to information and privacy 43 34 10 6 3 3 1 80 10 1330
2014 Security 24 38 15 11 8 3 1 64 20 6369
2014 Science and technology 32 40 12 8 4 3 1 75 13 10891
2014 Library services 33 33 13 7 7 6 1 71 15 520
2014 Legal services 42 35 9 7 4 2 1 78 12 3616
2014 Administration and operations 40 37 10 7 4 2 1 79 11 29208
2014 Human resources 47 35 7 5 3 2 1 84 8 8776
2014 Financial management 36 39 11 7 4 3 1 77 12 7441
2014 Procurement 39 41 10 5 3 2 0 82 8 2958
2014 Real property 37 39 13 6 3 2 1 78 9 3467
2014 Materiel management 36 36 12 7 5 3 1 75 12 1940
2014 Information management 37 37 11 7 3 3 1 77 11 4632
2014 Information technology 35 37 12 7 4 4 1 76 12 13570
2014 Internal audit 42 37 9 6 4 1 1 80 11 1096
2014 Evaluation 37 37 10 8 4 4 1 77 13 1670
2014 Other services to the public 37 37 11 7 4 3 1 77 12 11749
2014 None of the above 35 36 12 8 5 3 1 74 13 26752

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 35 13 4 2 2 0 81 6 13251
2020 Health care practitioners 29 35 19 9 6 1 0 65 15 2312
2020 Federal regulators 34 38 17 6 3 1 0 73 10 4047
2020 Compliance, inspection and enforcement 33 37 17 7 5 1 0 71 12 17812
2020 Communications or public affairs 36 38 17 5 2 2 0 76 7 4949
2020 Access to information and privacy 46 33 13 3 2 2 0 81 6 1645
2020 Security 21 29 20 13 15 1 0 51 29 5230
2020 Science and technology 32 40 18 6 3 2 0 73 9 10594
2020 Library services 32 39 21 4 2 3 0 73 6 501
2020 Legal services 37 36 16 6 3 2 0 74 9 3625
2020 Administration and operations 40 36 14 5 3 1 0 77 8 28127
2020 Human resources 42 37 13 5 2 1 0 80 7 10363
2020 Financial management 40 38 14 4 2 2 0 79 6 7430
2020 Procurement 42 35 14 4 2 1 0 79 7 3446
2020 Real property 33 38 17 6 4 1 0 72 11 3593
2020 Materiel management 35 37 17 6 3 1 0 72 10 1656
2020 Information management 41 35 15 5 3 2 0 77 7 3730
2020 Information technology 41 36 15 4 2 2 0 79 6 12455
2020 Internal audit 42 38 12 5 2 2 0 82 6 1118
2020 Evaluation 36 40 15 6 2 2 0 77 8 1579
2020 Data sciences 37 38 15 5 2 2 0 77 8 2846
2020 Policy 34 39 17 6 3 2 0 74 9 10746
2020 Project management 37 38 16 5 3 1 0 76 8 8800
2020 Other services to the public 38 33 16 7 4 2 0 73 11 9674
2020 None of the above 32 34 18 8 5 2 0 68 13 16431
2019 Client contact centre 37 37 16 5 3 2 0 75 9 10983
2019 Health care practitioners 28 35 21 9 7 1 0 63 16 2142
2019 Federal regulators 29 38 19 8 5 1 0 68 13 4096
2019 Compliance, inspection and enforcement 29 37 18 9 6 1 0 67 15 16672
2019 Communications or public affairs 34 38 17 6 3 2 0 73 9 4962
2019 Access to information and privacy 40 33 16 7 3 1 0 74 10 1587
2019 Security 19 30 20 14 16 1 0 49 31 5232
2019 Science and technology 29 39 19 7 3 2 0 70 11 10935
2019 Library services 32 41 16 6 2 2 0 74 9 500
2019 Legal services 32 35 19 8 4 2 0 68 13 3205
2019 Administration and operations 35 36 17 7 4 1 0 72 11 26158
2019 Human resources 37 37 16 6 3 2 0 75 9 9813
2019 Financial management 33 39 17 6 3 2 0 74 9 7120
2019 Procurement 37 37 17 5 3 2 0 75 8 3135
2019 Real property 28 39 19 7 5 2 0 68 12 3382
2019 Materiel management 31 37 18 8 5 1 0 69 13 1715
2019 Information management 35 35 18 6 3 1 0 72 10 3826
2019 Information technology 37 37 17 5 3 2 0 75 8 11904
2019 Internal audit 37 39 14 7 2 1 0 77 9 1199
2019 Evaluation 30 37 19 8 4 2 0 69 12 1590
2019 Data sciences 36 36 17 5 3 2 0 74 9 2802
2019 Policy 31 38 18 7 3 2 0 70 11 9578
2019 Project management 30 39 19 7 4 2 0 70 11 7940
2019 Other services to the public 33 35 18 7 5 1 0 69 13 9218
2019 None of the above 28 34 21 9 6 2 0 64 15 16881
2018 Client contact centre 34 39 17 5 4 1 0 74 9 9992
2018 Health care practitioners 26 37 20 10 7 1 0 63 17 1985
2018 Federal regulators 29 38 19 8 5 1 0 68 13 4027
2018 Compliance, inspection and enforcement 27 38 18 9 7 1 0 66 16 16177
2018 Communications or public affairs 32 39 18 7 3 2 0 72 10 4485
2018 Access to information and privacy 39 35 15 7 3 1 0 75 10 1306
2018 Security 16 30 21 15 17 1 0 47 32 4468
2018 Science and technology 27 40 20 8 3 1 0 68 11 9763
2018 Library services 28 41 18 7 4 2 0 71 11 433
2018 Legal services 29 37 20 8 4 1 0 68 12 3190
2018 Administration and operations 33 38 17 7 4 1 0 72 11 23367
2018 Human resources 36 38 16 6 3 1 0 75 9 8405
2018 Financial management 32 40 16 7 3 1 0 74 10 6487
2018 Procurement 34 39 17 6 3 1 0 74 8 2723
2018 Real property 27 38 20 8 6 1 0 66 15 2778
2018 Materiel management 30 36 18 9 5 1 0 68 14 1468
2018 Information management 33 38 17 6 4 2 0 73 10 3465
2018 Information technology 33 38 18 5 3 2 0 73 9 10344
2018 Internal audit 37 40 14 5 3 0 0 78 8 1133
2018 Evaluation 32 39 16 7 4 1 0 72 12 1438
2018 Data sciences 34 40 15 6 3 2 0 75 10 2393
2018 Policy 30 39 18 8 4 1 0 70 12 8177
2018 Project management 30 40 18 7 4 1 0 70 11 6916
2018 Other services to the public 30 36 18 9 6 1 0 67 15 8213
2018 None of the above 26 35 20 9 7 2 0 63 17 14795

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 27 17 9 6 9 2 63 17 13272
2020 Health care practitioners 19 26 17 15 15 8 1 49 33 2318
2020 Federal regulators 22 24 18 13 11 9 2 52 28 4059
2020 Compliance, inspection and enforcement 21 27 17 14 13 7 1 52 29 17866
2020 Communications or public affairs 23 25 18 12 8 12 3 56 23 4962
2020 Access to information and privacy 31 22 18 8 8 9 3 61 18 1647
2020 Security 15 23 16 17 24 4 1 40 43 5229
2020 Science and technology 21 27 18 13 10 9 2 55 25 10607
2020 Library services 24 25 17 13 8 11 2 56 25 502
2020 Legal services 19 20 18 13 14 13 3 46 33 3639
2020 Administration and operations 27 25 17 11 9 8 2 58 23 28141
2020 Human resources 28 26 17 10 7 8 3 61 20 10385
2020 Financial management 26 24 18 11 7 10 3 58 21 7453
2020 Procurement 28 27 18 9 8 8 2 61 19 3452
2020 Real property 24 28 19 10 10 8 2 57 23 3599
2020 Materiel management 28 27 18 11 9 6 1 60 21 1657
2020 Information management 27 26 18 10 9 9 2 59 21 3732
2020 Information technology 28 26 18 9 7 10 2 62 18 12442
2020 Internal audit 27 25 17 10 7 11 3 61 20 1121
2020 Evaluation 21 26 19 12 8 12 3 54 23 1584
2020 Data sciences 26 24 16 11 7 13 2 59 22 2840
2020 Policy 20 22 19 12 10 14 3 51 27 10745
2020 Project management 23 24 18 13 9 10 2 54 25 8820
2020 Other services to the public 26 25 16 12 11 8 2 56 26 9678
2020 None of the above 22 24 18 13 13 8 2 51 29 16474
2019 Client contact centre 24 26 19 11 9 8 2 56 23 11010
2019 Health care practitioners 18 25 20 14 14 7 2 47 31 2141
2019 Federal regulators 18 24 19 14 14 8 2 46 32 4104
2019 Compliance, inspection and enforcement 18 26 18 15 16 6 1 48 33 16693
2019 Communications or public affairs 21 23 19 13 10 12 3 51 27 4970
2019 Access to information and privacy 27 22 20 12 9 9 2 54 23 1588
2019 Security 14 22 17 16 24 4 1 39 43 5240
2019 Science and technology 20 26 19 13 11 9 2 51 27 10945
2019 Library services 17 27 20 12 8 14 1 53 24 502
2019 Legal services 16 17 19 16 18 11 2 38 40 3221
2019 Administration and operations 23 24 18 13 12 8 2 52 27 26201
2019 Human resources 23 25 19 12 10 8 4 54 24 9834
2019 Financial management 21 25 21 12 10 9 3 52 24 7127
2019 Procurement 24 25 21 12 9 8 1 53 23 3126
2019 Real property 19 28 20 13 11 7 1 52 26 3380
2019 Materiel management 24 27 18 12 11 6 1 55 25 1713
2019 Information management 23 25 19 13 10 9 2 53 26 3824
2019 Information technology 24 26 19 10 9 10 2 56 21 11942
2019 Internal audit 22 25 20 10 9 10 4 55 22 1197
2019 Evaluation 18 22 19 14 11 13 2 47 30 1592
2019 Data sciences 23 23 17 11 10 13 3 55 25 2809
2019 Policy 18 20 19 15 12 13 3 45 32 9585
2019 Project management 18 24 20 14 13 9 2 48 30 7963
2019 Other services to the public 22 25 18 14 13 7 2 52 29 9228
2019 None of the above 20 24 18 13 15 8 2 49 31 16920
2018 Client contact centre 21 28 20 12 10 7 2 54 24 10008
2018 Health care practitioners 16 25 19 15 17 7 1 45 35 1989
2018 Federal regulators 17 24 18 15 16 8 2 45 34 4036
2018 Compliance, inspection and enforcement 16 27 18 16 17 6 1 46 35 16243
2018 Communications or public affairs 18 23 19 15 11 11 3 48 30 4505
2018 Access to information and privacy 25 25 20 13 9 8 2 54 24 1307
2018 Security 12 22 18 17 27 4 1 35 46 4483
2018 Science and technology 17 27 20 15 12 8 2 49 29 9785
2018 Library services 17 29 20 14 9 9 2 52 26 437
2018 Legal services 14 19 18 17 19 10 2 38 41 3188
2018 Administration and operations 20 26 19 13 12 7 2 50 29 23437
2018 Human resources 22 26 19 13 10 8 3 53 26 8425
2018 Financial management 19 25 21 13 11 9 2 49 26 6510
2018 Procurement 19 28 22 12 10 7 1 52 24 2729
2018 Real property 18 27 21 14 13 6 1 48 29 2790
2018 Materiel management 21 29 19 12 13 6 1 53 26 1474
2018 Information management 22 25 19 12 11 9 2 52 26 3473
2018 Information technology 20 26 21 12 9 10 2 52 25 10351
2018 Internal audit 22 23 20 14 10 9 3 51 27 1139
2018 Evaluation 18 24 17 16 12 12 2 49 31 1441
2018 Data sciences 20 24 18 13 11 12 2 52 27 2401
2018 Policy 16 21 19 15 13 13 3 44 33 8180
2018 Project management 16 25 20 14 14 9 2 47 31 6949
2018 Other services to the public 19 26 18 14 15 6 1 49 31 8236
2018 None of the above 17 24 19 14 16 7 2 46 33 14824
2017 Client contact centre 20 27 18 12 10 9 3 54 26 10092
2017 Health care practitioners 17 27 16 16 16 7 1 48 34 2144
2017 Federal regulators 17 23 16 16 16 9 2 45 37 4026
2017 Compliance, inspection and enforcement 17 26 16 17 17 7 1 46 37 16350
2017 Communications or public affairs 17 22 17 15 12 13 4 48 32 4250
2017 Access to information and privacy 22 24 16 13 12 11 4 53 29 1279
2017 Security 12 25 16 17 25 4 1 39 44 4915
2017 Science and technology 17 28 18 14 12 10 2 50 30 11094
2017 Library services 22 23 15 13 9 14 3 54 27 511
2017 Legal services 14 18 16 16 19 13 3 38 42 3444
2017 Administration and operations 20 25 17 14 13 9 3 50 31 25870
2017 Human resources 21 24 17 13 12 8 5 52 29 8322
2017 Financial management 18 24 19 13 12 10 4 49 29 6777
2017 Procurement 19 28 19 12 12 8 2 52 27 2784
2017 Real property 18 27 20 13 14 6 2 49 29 2935
2017 Materiel management 22 31 16 12 12 6 1 57 26 1522
2017 Information management 20 25 18 13 11 10 3 52 28 3679
2017 Information technology 19 24 19 13 11 12 2 50 27 11560
2017 Internal audit 20 26 15 13 11 11 5 54 28 971
2017 Evaluation 18 22 18 15 13 13 3 47 32 1325
2017 Data sciences 18 22 18 14 10 13 4 49 30 2215
2017 Policy 15 19 17 15 15 14 4 42 38 8105
2017 Project management 17 22 18 15 15 10 3 45 34 7130
2017 Other services to the public 20 26 16 15 14 8 2 51 32 8260
2017 None of the above 18 24 16 14 15 9 3 48 34 20948
2014 Client contact centre 18 27 18 15 11 8 2 50 29 10915
2014 Health care practitioners 15 23 17 17 18 8 1 42 39 2483
2014 Federal regulators 16 22 17 17 16 10 3 43 38 4884
2014 Compliance, inspection and enforcement 16 26 17 17 17 7 1 45 37 19026
2014 Communications or public affairs 14 21 18 18 15 11 4 41 38 4591
2014 Access to information and privacy 21 23 18 14 12 10 3 50 30 1329
2014 Security 12 26 18 18 21 4 1 40 41 6374
2014 Science and technology 15 26 19 16 14 10 2 46 34 10893
2014 Library services 17 26 14 16 10 14 3 51 32 520
2014 Legal services 14 18 17 17 18 12 3 38 42 3614
2014 Administration and operations 18 24 17 15 15 8 2 47 33 29204
2014 Human resources 20 24 16 15 14 8 3 50 32 8772
2014 Financial management 16 24 18 15 14 10 3 46 33 7438
2014 Procurement 16 25 21 14 13 8 2 46 31 2956
2014 Real property 17 25 19 14 15 8 2 47 32 3465
2014 Materiel management 20 27 19 13 14 6 1 51 29 1940
2014 Information management 17 23 18 15 14 10 2 46 33 4630
2014 Information technology 16 24 20 14 13 11 2 47 30 13572
2014 Internal audit 18 24 18 13 14 9 4 47 31 1097
2014 Evaluation 14 21 17 16 16 13 2 42 38 1669
2014 Other services to the public 17 25 17 16 15 7 1 46 35 11742
2014 None of the above 15 23 17 16 17 10 2 43 37 26756

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 32 17 9 6 4 1 67 16 13254
2020 Health care practitioners 23 29 19 14 11 3 1 54 26 2320
2020 Federal regulators 25 33 18 13 8 2 0 60 22 4055
2020 Compliance, inspection and enforcement 22 33 18 14 11 2 0 56 26 17843
2020 Communications or public affairs 30 34 16 11 5 3 0 67 17 4958
2020 Access to information and privacy 36 32 14 8 5 3 1 71 15 1648
2020 Security 15 24 19 18 21 1 0 40 40 5228
2020 Science and technology 20 34 19 15 9 2 0 56 24 10609
2020 Library services 21 34 19 14 9 3 1 57 24 503
2020 Legal services 25 33 16 14 9 2 0 60 24 3629
2020 Administration and operations 31 32 16 11 7 2 0 65 18 28125
2020 Human resources 31 35 16 10 5 3 0 68 16 10374
2020 Financial management 35 35 15 8 5 2 0 71 13 7448
2020 Procurement 34 34 15 9 5 2 0 69 15 3451
2020 Real property 26 34 18 11 8 2 1 61 20 3596
2020 Materiel management 27 32 19 10 9 2 0 61 19 1654
2020 Information management 31 33 17 9 7 3 0 66 16 3733
2020 Information technology 30 34 17 10 7 2 0 66 17 12447
2020 Internal audit 33 38 15 8 4 2 0 73 12 1118
2020 Evaluation 26 35 17 12 7 2 1 63 20 1579
2020 Data sciences 29 35 16 12 6 2 0 66 18 2846
2020 Policy 24 35 16 14 8 2 0 61 22 10754
2020 Project management 27 35 16 13 6 2 0 64 20 8814
2020 Other services to the public 28 31 17 11 9 3 1 61 21 9683
2020 None of the above 23 30 19 13 11 3 1 56 25 16463
2019 Client contact centre 25 32 19 12 9 3 0 59 22 10993
2019 Health care practitioners 21 28 19 16 13 3 0 50 30 2139
2019 Federal regulators 19 31 19 16 13 1 0 51 29 4099
2019 Compliance, inspection and enforcement 19 30 18 16 15 2 0 50 31 16694
2019 Communications or public affairs 27 35 15 12 7 3 0 64 20 4963
2019 Access to information and privacy 34 30 15 10 8 2 1 66 18 1583
2019 Security 14 24 18 17 24 2 0 39 42 5245
2019 Science and technology 19 32 19 16 11 2 0 52 28 10955
2019 Library services 22 31 18 15 10 4 1 56 26 498
2019 Legal services 20 30 15 17 16 2 0 51 33 3217
2019 Administration and operations 27 32 16 13 9 2 0 61 22 26195
2019 Human resources 27 36 16 12 7 2 0 64 20 9809
2019 Financial management 30 36 16 10 6 2 0 67 17 7120
2019 Procurement 30 35 17 10 7 2 0 66 17 3128
2019 Real property 22 33 19 14 11 1 0 56 25 3380
2019 Materiel management 24 29 21 12 12 2 0 55 24 1720
2019 Information management 27 33 17 11 8 2 0 62 21 3831
2019 Information technology 26 32 18 13 9 2 0 60 22 11930
2019 Internal audit 29 36 15 12 6 2 0 66 18 1195
2019 Evaluation 21 33 16 16 10 3 0 56 27 1593
2019 Data sciences 28 33 16 12 7 4 0 64 19 2807
2019 Policy 23 34 16 15 10 2 0 58 26 9590
2019 Project management 23 34 17 15 10 1 0 58 25 7975
2019 Other services to the public 25 30 17 13 11 3 0 57 25 9238
2019 None of the above 22 29 18 14 13 3 1 53 28 16905
2018 Client contact centre 22 32 20 13 10 3 0 56 24 9998
2018 Health care practitioners 18 28 19 18 15 2 1 47 33 1990
2018 Federal regulators 18 32 19 17 13 1 0 51 30 4035
2018 Compliance, inspection and enforcement 16 29 19 18 16 1 0 46 35 16230
2018 Communications or public affairs 23 36 16 14 7 3 0 62 22 4499
2018 Access to information and privacy 30 32 16 11 8 3 1 64 19 1307
2018 Security 12 22 18 19 27 1 0 35 47 4474
2018 Science and technology 16 31 20 18 13 2 0 48 31 9780
2018 Library services 16 33 21 17 10 3 0 51 28 436
2018 Legal services 18 30 16 18 16 2 0 49 35 3190
2018 Administration and operations 24 33 18 13 10 2 0 58 24 23430
2018 Human resources 25 36 16 13 8 2 0 62 21 8431
2018 Financial management 26 38 16 11 7 2 0 65 19 6511
2018 Procurement 25 35 19 12 7 1 0 61 20 2727
2018 Real property 20 31 20 14 12 2 0 53 27 2796
2018 Materiel management 21 29 21 14 13 2 0 51 27 1470
2018 Information management 25 33 18 12 9 3 1 60 22 3474
2018 Information technology 21 33 19 14 11 2 0 56 25 10359
2018 Internal audit 27 36 16 13 6 2 0 64 19 1136
2018 Evaluation 20 34 18 14 9 4 0 57 24 1441
2018 Data sciences 25 35 16 14 8 2 0 62 22 2395
2018 Policy 21 33 15 16 12 3 0 56 29 8177
2018 Project management 21 35 17 15 10 2 0 57 26 6934
2018 Other services to the public 20 30 18 15 14 3 0 52 30 8233
2018 None of the above 18 29 19 15 15 3 1 48 31 14830
2017 Client contact centre 23 34 17 13 8 3 1 60 22 10106
2017 Health care practitioners 21 33 16 16 12 2 1 55 29 2145
2017 Federal regulators 20 33 15 16 13 2 0 54 30 4028
2017 Compliance, inspection and enforcement 16 30 17 18 17 2 0 47 35 16380
2017 Communications or public affairs 28 35 14 13 6 4 1 66 20 4243
2017 Access to information and privacy 31 32 15 10 7 4 1 66 18 1277
2017 Security 13 24 18 20 23 2 0 37 44 4916
2017 Science and technology 18 33 18 16 12 2 1 53 29 11109
2017 Library services 23 32 16 15 9 3 1 58 26 512
2017 Legal services 21 32 14 16 14 3 0 54 31 3450
2017 Administration and operations 26 33 15 13 9 3 1 61 23 25889
2017 Human resources 28 36 14 11 7 3 1 67 19 8315
2017 Financial management 31 36 13 10 7 2 0 69 17 6777
2017 Procurement 29 37 15 10 7 2 0 67 17 2787
2017 Real property 22 33 17 13 12 2 0 56 26 2946
2017 Materiel management 25 34 17 11 11 3 0 61 22 1524
2017 Information management 27 33 16 11 9 3 1 63 21 3678
2017 Information technology 22 34 17 14 11 2 0 57 26 11559
2017 Internal audit 29 38 14 11 7 2 1 68 18 975
2017 Evaluation 26 31 16 15 9 3 0 59 25 1333
2017 Data sciences 27 35 14 12 8 3 0 64 21 2214
2017 Policy 23 34 14 16 10 3 0 59