2020 Public Service Employee Survey Results for the Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - OM

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 34 46 3 10 7 0 0 80 17 21
2020 OM-03 46 30 6 6 12 0 0 76 18 12

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 79 11 7 3 0 0 0 90 3 21
2020 OM-03 76 6 12 6 0 0 0 82 6 12
2017 OM 80 16 0 0 4 0 0 96 4 27
2017 OM-02 87 5 0 0 8 0 0 92 8 13
2014 OM 60 32 0 2 6 0 0 91 9 43
2014 OM-02 88 7 0 0 5 0 0 95 5 12
2014 OM-03 33 57 0 0 10 0 0 90 10 21

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 42 37 4 7 10 0 0 79 17 21
2020 OM-03 52 18 0 12 18 0 0 70 30 12
2019 OM 35 42 3 15 5 0 0 77 20 24
2019 OM-03 16 62 0 17 5 0 0 78 22 13
2017 OM 52 27 0 19 2 0 0 79 21 27
2017 OM-02 52 30 0 18 0 0 0 82 18 13
2014 OM 32 55 5 4 4 0 0 87 8 43
2014 OM-02 46 42 7 5 0 0 0 88 5 12
2014 OM-03 19 71 5 0 5 0 0 90 5 21

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 21 49 8 0 13 0 9 77 15 21
2020 OM-03 31 45 6 0 12 0 6 81 13 12
2019 OM 8 54 12 24 3 0 0 62 27 24
2019 OM-03 8 42 7 43 0 0 0 50 43 13
2018 OM 19 55 7 17 2 0 0 74 19 31
2018 OM-03 13 45 9 33 0 0 0 58 33 15
2017 OM 22 47 21 5 5 0 0 69 10 27
2017 OM-02 26 47 27 0 0 0 0 73 0 13
2014 OM 14 47 21 10 6 0 2 63 16 43
2014 OM-02 12 40 42 0 5 0 0 53 5 12
2014 OM-03 8 66 4 18 5 0 0 74 23 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 47 29 14 3 7 0 0 76 10 21
2020 OM-03 49 15 18 6 12 0 0 64 18 12
2019 OM 25 44 12 14 5 0 0 69 19 24
2019 OM-03 22 51 7 15 5 0 0 73 20 13
2017 OM 60 35 0 5 0 0 0 95 5 27
2017 OM-02 57 43 0 0 0 0 0 100 0 13
2014 OM 41 47 6 2 2 0 2 90 4 42
2014 OM-02 35 60 5 0 0 0 0 95 0 12
2014 OM-03 41 44 9 5 0 0 0 85 5 20

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 37 32 18 7 7 0 0 69 13 21
2020 OM-03 37 39 12 0 12 0 0 76 12 12
2019 OM 37 45 3 5 11 0 0 81 16 24
2019 OM-03 36 44 0 10 10 0 0 80 20 13
2018 OM 34 52 11 0 3 0 0 86 3 31
2018 OM-03 34 46 14 0 7 0 0 79 7 15
2017 OM 43 38 8 4 7 0 0 81 11 27
2017 OM-02 37 28 17 8 11 0 0 65 18 13
2014 OM 31 30 26 2 9 0 2 62 11 43
2014 OM-02 30 16 49 0 5 0 0 46 5 12
2014 OM-03 36 38 14 0 13 0 0 74 13 21

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 37 34 23 0 7 0 0 70 7 21
2020 OM-03 49 15 24 0 12 0 0 64 12 12
2019 OM 28 46 10 11 5 0 0 74 16 24
2019 OM-03 30 40 10 10 10 0 0 71 20 13
2018 OM 37 47 13 0 3 0 0 84 3 31
2018 OM-03 36 46 11 0 7 0 0 82 7 15
2017 OM 37 48 8 4 3 0 0 85 7 27
2017 OM-02 39 53 0 8 0 0 0 92 8 13
2014 OM 24 40 21 9 6 0 0 64 15 43
2014 OM-02 33 19 37 0 11 0 0 53 11 12
2014 OM-03 18 58 11 13 0 0 0 76 13 21

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 25 41 4 13 10 7 0 70 25 21
2020 OM-03 37 27 0 18 18 0 0 64 36 12
2019 OM 28 39 19 4 11 0 0 66 15 24
2019 OM-03 34 31 20 0 15 0 0 65 15 13
2018 OM 33 41 13 11 2 0 0 74 13 31
2018 OM-03 56 26 14 0 4 0 0 82 4 15
2017 OM 32 41 13 11 4 0 0 73 14 27
2017 OM-02 24 45 8 15 8 0 0 69 23 13
2014 OM 11 36 17 26 10 0 0 47 36 43
2014 OM-02 25 18 11 42 5 0 0 42 47 12
2014 OM-03 8 47 25 8 13 0 0 55 20 21

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 34 15 17 7 0 0 62 23 21
2020 OM-03 43 15 18 12 12 0 0 58 24 12
2019 OM 22 45 10 15 8 0 0 67 23 24
2019 OM-03 30 36 10 10 15 0 0 65 25 13
2018 OM 37 29 14 19 0 0 0 66 19 31
2018 OM-03 37 26 14 24 0 0 0 63 24 15
2017 OM 19 66 5 7 4 0 0 84 11 27
2017 OM-02 35 50 0 8 8 0 0 85 15 13

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 44 40 13 3 0 0 0 83 3 21
2020 OM-03 55 33 12 0 0 0 0 88 0 12
2019 OM 38 51 4 7 0 0 0 89 7 23
2019 OM-03 33 62 0 5 0 0 0 95 5 12
2018 OM 46 51 4 0 0 0 0 96 0 31
2018 OM-03 43 50 7 0 0 0 0 93 0 15
2017 OM 41 43 16 0 0 0 0 84 0 27
2017 OM-02 50 32 18 0 0 0 0 82 0 13
2014 OM 35 50 7 5 2 0 0 85 7 43
2014 OM-02 28 61 11 0 0 0 0 89 0 12
2014 OM-03 40 55 5 0 0 0 0 95 0 21

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 31 24 10 7 0 0 59 17 21
2020 OM-03 37 15 24 12 12 0 0 52 24 12
2019 OM 34 25 23 10 8 0 0 59 18 24
2019 OM-03 42 16 27 0 15 0 0 58 15 13
2018 OM 32 46 10 12 0 0 0 78 12 31
2018 OM-03 37 40 13 10 0 0 0 77 10 15
2017 OM 24 44 13 9 11 0 0 68 19 27
2017 OM-02 37 39 0 8 15 0 0 77 23 13

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 45 48 7 0 0 0 0 93 0 21
2020 OM-03 58 36 6 0 0 0 0 94 0 12
2019 OM 52 36 8 4 0 0 0 88 4 24
2019 OM-03 45 55 0 0 0 0 0 100 0 13
2018 OM 54 32 14 0 0 0 0 86 0 31
2018 OM-03 48 38 14 0 0 0 0 86 0 15
2017 OM 53 36 8 0 3 0 0 89 3 27
2017 OM-02 60 32 8 0 0 0 0 92 0 13
2014 OM 69 21 6 2 2 0 0 90 4 43
2014 OM-02 88 7 0 0 5 0 0 95 5 12
2014 OM-03 61 34 5 0 0 0 0 95 0 21

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 25 58 10 0 7 0 0 83 7 21
2020 OM-03 25 51 12 0 12 0 0 76 12 12
2019 OM 30 27 17 18 8 0 0 57 26 24
2019 OM-03 20 42 24 5 10 0 0 62 15 13
2018 OM 36 39 14 3 7 0 0 76 10 31
2018 OM-03 38 36 20 7 0 0 0 73 7 15
2017 OM 34 26 13 12 16 0 0 60 28 27
2017 OM-02 37 29 11 8 15 0 0 66 23 13
2014 OM 23 28 13 11 25 0 0 51 36 42
2014 OM-02 28 28 0 6 39 0 0 56 44 11
2014 OM-03 24 32 25 4 15 0 0 56 19 21

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 32 42 19 0 7 0 0 74 7 21
2020 OM-03 37 39 12 0 12 0 0 76 12 12
2019 OM 44 32 9 4 11 0 0 76 15 24
2019 OM-03 44 41 0 0 15 0 0 85 15 13
2018 OM 37 36 14 13 0 0 0 73 13 30
2018 OM-03 36 40 13 11 0 0 0 76 11 15
2017 OM 44 28 13 9 7 0 0 72 16 27
2017 OM-02 35 31 18 8 8 0 0 66 15 13
2014 OM 23 21 21 9 24 0 2 45 34 43
2014 OM-02 37 5 5 5 42 0 5 44 50 12
2014 OM-03 16 34 30 9 10 0 0 51 19 21

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 41 21 3 7 0 0 69 10 21
2020 OM-03 37 33 18 0 12 0 0 70 12 12
2019 OM 25 34 18 8 14 0 0 59 23 23
2019 OM-03 20 55 10 5 10 0 0 75 15 13
2018 OM 36 42 14 2 6 0 0 78 8 31
2018 OM-03 36 46 13 4 0 0 0 82 4 15
2017 OM 33 37 4 16 11 0 0 69 27 27
2017 OM-02 21 45 0 15 18 0 0 66 34 13
2014 OM 21 29 15 12 23 0 0 50 35 43
2014 OM-02 32 11 11 5 42 0 0 42 47 12
2014 OM-03 20 36 25 14 5 0 0 56 19 21

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 30 44 23 3 0 0 0 73 3 21
2020 OM-03 37 33 30 0 0 0 0 70 0 12
2019 OM 37 25 25 8 5 0 0 62 14 24
2019 OM-03 35 30 25 0 10 0 0 65 10 13
2018 OM 40 49 6 4 0 0 0 90 4 31
2018 OM-03 43 44 13 0 0 0 0 87 0 15
2017 OM 42 43 8 4 3 0 0 85 7 27
2017 OM-02 47 37 8 8 0 0 0 85 8 13
2014 OM 28 53 9 6 4 0 0 82 10 43
2014 OM-02 40 49 5 0 5 0 0 89 5 12
2014 OM-03 22 62 11 5 0 0 0 84 5 21

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 20 23 7 15 7 0 51 24 21
2020 OM-03 37 15 30 6 12 0 0 52 18 12
2019 OM 35 36 12 14 3 0 0 71 17 23
2019 OM-03 33 38 21 7 0 0 0 71 7 13
2018 OM 53 35 6 4 2 0 0 88 6 31
2018 OM-03 68 32 0 0 0 0 0 100 0 15
2017 OM 54 26 0 0 20 0 0 80 20 27
2017 OM-02 56 18 0 0 26 0 0 74 26 13
2014 OM 52 29 8 0 10 0 0 82 10 43
2014 OM-02 77 18 0 0 5 0 0 95 5 12
2014 OM-03 43 35 18 0 4 0 0 79 4 21

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 5 26 43 15 11 0 0 26 31 21
2020 OM-03 0 15 60 6 19 0 0 25 15 12
2019 OM 11 18 35 19 10 0 8 31 31 24
2019 OM-03 10 22 37 14 10 0 7 26 35 13
2018 OM 15 19 47 13 3 0 3 16 35 31
2018 OM-03 21 26 53 0 0 0 0 0 47 15
2017 OM 11 16 47 22 0 0 4 23 28 27
2017 OM-02 18 0 26 48 0 0 8 52 20 13
2014 OM 16 27 28 22 7 0 0 30 43 43
2014 OM-02 0 11 28 51 11 0 0 61 11 12
2014 OM-03 19 44 24 9 4 0 0 13 63 21

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 15 17 32 18 14 3 0 34 33 21
2020 OM-03 12 6 39 18 19 6 0 39 19 12
2019 OM 14 4 41 26 8 0 8 37 19 24
2019 OM-03 20 7 42 16 7 0 7 26 29 13
2018 OM 5 24 26 36 7 0 3 44 29 31
2018 OM-03 0 40 33 28 0 0 0 28 40 15
2017 OM 7 7 35 28 12 5 6 44 16 27
2017 OM-02 0 0 15 36 25 11 13 80 0 13
2014 OM 12 29 23 19 13 3 0 34 42 43
2014 OM-02 0 5 12 54 28 0 0 82 5 12
2014 OM-03 19 37 29 4 4 8 0 8 60 21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 0 25 44 22 4 0 5 27 27 21
2020 OM-03 0 21 54 18 7 0 0 25 21 12
2019 OM 14 31 34 12 0 0 8 13 50 24
2019 OM-03 16 44 32 0 0 0 7 0 66 13
2018 OM 14 28 31 14 10 0 3 25 44 31
2018 OM-03 19 41 20 20 0 0 0 20 60 15
2017 OM 20 28 26 11 4 2 9 17 54 27
2017 OM-02 8 29 23 8 9 5 19 22 48 13
2014 OM 32 25 25 6 10 2 0 16 59 43
2014 OM-02 0 42 23 12 23 0 0 35 42 12
2014 OM-03 43 22 26 4 0 5 0 4 68 21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 10 3 49 21 11 0 5 34 14 21
2020 OM-03 12 6 39 24 19 0 0 43 18 12
2019 OM 10 13 47 11 16 0 4 28 24 23
2019 OM-03 7 22 61 0 10 0 0 10 29 13
2018 OM 3 28 29 27 10 0 3 37 33 31
2018 OM-03 7 39 41 7 5 0 0 13 46 15
2017 OM 8 15 36 29 8 0 4 39 24 26
2017 OM-02 12 8 36 25 10 0 9 38 22 12
2014 OM 11 21 24 33 11 0 0 44 32 43
2014 OM-02 0 11 19 54 16 0 0 70 11 12
2014 OM-03 21 25 28 21 4 0 0 25 47 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 22 34 16 21 7 0 0 28 55 21
2020 OM-03 18 24 21 24 13 0 0 37 42 12
2019 OM 26 22 25 9 10 0 8 21 52 24
2019 OM-03 17 32 22 11 10 0 7 23 53 13
2018 OM 15 34 23 13 10 0 5 24 52 31
2018 OM-03 7 48 27 7 5 0 5 13 58 15
2017 OM 16 32 14 20 14 0 4 35 50 27
2017 OM-02 18 23 20 0 30 0 8 33 45 13
2014 OM 31 12 18 24 14 0 2 39 43 43
2014 OM-02 11 12 5 44 28 0 0 72 23 12
2014 OM-03 45 18 24 9 5 0 0 14 62 21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 11 14 29 20 19 4 4 42 27 20
2020 OM-03 0 24 21 12 31 6 6 49 27 12
2019 OM 9 18 25 16 24 0 8 43 29 23
2019 OM-03 10 23 26 7 26 0 7 36 36 13
2018 OM 6 29 33 20 10 0 3 31 35 31
2018 OM-03 7 21 52 14 7 0 0 21 27 15
2017 OM 2 7 45 22 10 3 9 37 11 27
2017 OM-02 0 0 52 8 22 0 19 37 0 13
2014 OM 18 9 26 26 15 0 6 44 28 43
2014 OM-02 5 5 12 44 28 0 5 76 11 12
2014 OM-03 28 11 30 16 9 0 5 27 42 21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 3 27 38 8 14 0 9 24 34 21
2020 OM-03 6 12 51 0 25 0 6 27 19 12
2019 OM 5 25 46 0 9 0 15 10 35 24
2019 OM-03 10 27 47 0 0 0 16 0 44 13
2018 OM 8 27 44 13 0 3 5 14 38 31
2018 OM-03 7 33 53 7 0 0 0 7 40 15
2017 OM 20 17 37 8 10 0 9 20 40 27
2017 OM-02 8 15 36 0 22 0 19 27 28 13
2014 OM 19 27 29 10 15 0 0 26 46 43
2014 OM-02 0 42 11 19 28 0 0 47 42 12
2014 OM-03 19 28 39 9 5 0 0 14 47 21

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 10 34 31 11 14 0 0 25 44 21
2020 OM-03 18 30 21 6 25 0 0 31 48 12
2019 OM 11 8 35 19 13 0 15 37 22 24
2019 OM-03 20 14 39 5 7 0 16 14 40 13
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 14 28 34 9 12 3 0 44 21 21
2020 OM-03 25 18 24 15 12 6 0 46 29 12
2019 OM 20 37 17 5 16 4 0 59 23 24
2019 OM-03 26 35 17 0 15 7 0 65 16 13
2018 OM 14 41 24 13 6 0 3 56 20 31
2018 OM-03 14 34 26 19 0 0 7 52 20 15
2017 OM 33 42 8 7 10 0 0 75 17 27
2017 OM-02 24 37 8 16 15 0 0 61 31 13
2014 OM 17 34 13 4 29 0 3 52 34 43
2014 OM-02 5 42 5 0 47 0 0 47 47 12
2014 OM-03 29 32 5 4 26 0 4 63 31 21

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 36 26 3 7 0 0 64 10 21
2020 OM-03 43 24 15 6 12 0 0 67 18 12
2019 OM 39 23 19 14 5 0 0 62 19 24
2019 OM-03 41 25 10 15 10 0 0 65 25 13
2018 OM 32 35 16 17 0 0 0 67 17 31
2018 OM-03 42 20 20 18 0 0 0 62 18 15
2017 OM 35 50 5 4 7 0 0 84 11 27
2017 OM-02 14 52 11 8 15 0 0 66 23 13
2014 OM 33 19 13 10 22 3 0 54 33 43
2014 OM-02 37 11 0 5 42 5 0 50 50 12
2014 OM-03 43 11 20 9 14 4 0 55 24 21

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 44 28 12 10 7 0 0 72 17 21
2020 OM-03 64 6 12 6 12 0 0 70 18 12
2019 OM 40 38 13 3 5 0 0 78 8 24
2019 OM-03 41 27 17 5 10 0 0 68 15 13
2018 OM 40 48 7 2 2 0 0 89 4 31
2018 OM-03 55 27 14 4 0 0 0 82 4 15
2017 OM 47 41 4 0 4 5 0 92 4 27
2017 OM-02 45 29 8 0 8 11 0 83 9 13
2014 OM 49 24 14 5 7 0 0 74 13 43
2014 OM-02 68 16 0 0 16 0 0 84 16 12
2014 OM-03 48 31 9 8 5 0 0 79 13 21

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 26 48 13 0 7 3 3 79 7 21
2020 OM-03 46 6 24 0 12 6 6 59 14 12
2019 OM 32 51 8 3 5 0 0 84 8 24
2019 OM-03 34 44 7 5 10 0 0 78 15 13
2018 OM 34 50 11 2 0 0 3 87 2 31
2018 OM-03 36 40 14 4 0 0 7 81 5 15

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 12 33 8 7 7 7 46 16 21
2020 OM-03 31 21 30 6 12 0 0 52 18 12
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 47 17 21 0 7 0 9 70 7 21
2020 OM-03 58 0 24 0 12 0 6 62 13 12
2019 OM 25 29 33 0 8 0 4 57 8 24
2019 OM-03 34 16 27 0 15 0 7 55 16 13

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 34 32 21 0 13 0 0 66 13 21
2020 OM-03 37 39 12 0 12 0 0 76 12 12
2019 OM 30 38 4 15 14 0 0 67 29 24
2019 OM-03 33 42 0 10 15 0 0 75 25 13
2018 OM 34 39 10 10 4 0 5 76 14 31
2018 OM-03 33 47 7 4 0 0 9 88 5 15
2017 OM 36 36 9 16 4 0 0 71 19 27
2017 OM-02 35 41 0 16 8 0 0 77 23 13
2014 OM 17 28 31 13 9 2 0 46 22 43
2014 OM-02 30 23 42 5 0 0 0 53 5 12
2014 OM-03 16 34 18 18 10 4 0 53 29 21

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 25 16 45 0 7 0 9 44 7 21
2020 OM-03 37 21 24 0 12 0 6 62 13 12

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 44 28 21 0 7 0 0 72 7 21
2020 OM-03 55 27 6 0 12 0 0 82 12 12
2019 OM 34 38 5 12 11 0 0 71 23 24
2019 OM-03 33 42 10 5 10 0 0 75 15 13
2018 OM 44 35 7 6 4 0 5 82 10 31
2018 OM-03 54 26 7 4 0 0 9 87 5 15
2017 OM 37 36 0 27 0 0 0 73 27 27
2017 OM-02 35 33 0 31 0 0 0 69 31 13
2014 OM 17 27 11 30 11 3 0 46 42 43
2014 OM-02 18 35 0 42 0 5 0 56 44 12
2014 OM-03 25 26 18 13 15 4 0 53 29 21

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 OM 34 66 21
2020 OM-03 24 76 12

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 22 48 17 0 0 0 14 81 0 21
2020 OM-03 25 30 30 0 0 0 15 65 0 12

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 49 13 24 7 7 0 0 62 13 21
2020 OM-03 46 24 6 12 12 0 0 70 24 12
2019 OM 38 21 17 5 18 0 0 59 23 24
2019 OM-03 41 20 15 10 15 0 0 61 25 13
2018 OM 49 30 7 6 4 0 5 83 10 31
2018 OM-03 59 21 7 4 0 0 9 88 5 15
2017 OM 41 25 14 20 0 0 0 66 20 27
2017 OM-02 35 18 23 23 0 0 0 54 23 13
2014 OM 26 26 9 28 10 0 0 52 38 43
2014 OM-02 42 0 0 47 11 0 0 42 58 12
2014 OM-03 24 45 13 9 10 0 0 68 19 21
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 42 22 13 7 7 10 0 71 15 21
2020 OM-03 43 27 6 6 12 6 0 75 19 12
2019 OM 19 42 20 5 8 5 0 65 13 24
2019 OM-03 12 48 22 8 10 0 0 60 18 13
2018 OM 14 54 19 4 6 0 3 71 10 31
2018 OM-03 14 59 14 0 7 0 7 78 7 15
2017 OM 23 39 7 12 6 12 0 71 21 27
2017 OM-02 29 13 15 8 8 27 0 58 21 13
2014 OM 14 28 31 9 6 13 0 47 17 43
2014 OM-02 12 54 18 5 0 11 0 75 6 12
2014 OM-03 16 11 43 5 5 20 0 34 13 21

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 33 20 7 10 3 0 63 17 21
2020 OM-03 31 33 6 6 18 6 0 68 25 12
2019 OM 16 41 27 7 8 0 0 58 15 24
2019 OM-03 12 50 15 13 10 0 0 62 23 13
2018 OM 4 56 29 4 8 0 0 59 12 31
2018 OM-03 0 61 32 0 7 0 0 61 7 15
2017 OM 15 40 27 7 11 0 0 55 18 27
2017 OM-02 24 19 42 8 8 0 0 43 15 13
2014 OM 8 35 19 24 11 3 0 45 36 43
2014 OM-02 12 60 12 5 5 5 0 76 11 12
2014 OM-03 4 31 21 28 13 4 0 36 42 21

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 24 30 23 13 10 0 0 54 23 21
2020 OM-03 25 27 24 6 18 0 0 52 24 12
2019 OM 7 37 20 18 8 10 0 49 29 24
2019 OM-03 5 33 22 23 10 7 0 41 36 13
2018 OM 4 46 29 14 8 0 0 50 22 31
2018 OM-03 0 48 32 13 7 0 0 48 19 15
2017 OM 8 39 26 4 15 9 0 51 20 27
2017 OM-02 0 42 24 8 8 19 0 52 19 13
2014 OM 5 32 22 17 16 9 0 40 36 43
2014 OM-02 7 60 12 5 5 11 0 75 12 12
2014 OM-03 0 27 28 19 15 11 0 30 38 21

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 23 45 5 17 7 3 0 71 24 21
2020 OM-03 35 36 0 12 12 6 0 75 25 12
2019 OM 7 44 13 23 13 0 0 51 36 24
2019 OM-03 12 38 7 25 18 0 0 50 43 13
2018 OM 6 53 12 21 8 0 0 59 29 31
2018 OM-03 0 68 13 13 7 0 0 68 19 15
2017 OM 7 43 22 4 16 7 0 54 22 27
2017 OM-02 14 36 15 0 18 16 0 60 22 13
2014 OM 8 22 30 22 14 3 0 31 37 43
2014 OM-02 12 30 47 0 5 5 0 44 6 12
2014 OM-03 4 27 25 21 19 4 0 32 42 21

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 48 25 11 5 0 3 7 81 6 20
2020 OM-03 46 25 13 10 0 6 0 76 11 11
2019 OM 46 35 7 0 0 4 8 92 0 24
2019 OM-03 35 45 5 0 0 0 15 94 0 13
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 33 46 14 7 0 0 0 80 7 21
2020 OM-03 31 51 18 0 0 0 0 82 0 12
2019 OM 22 48 14 8 8 0 0 70 16 24
2019 OM-03 32 42 16 0 10 0 0 74 10 13
2018 OM 17 50 17 16 0 0 0 67 16 31
2018 OM-03 12 62 7 19 0 0 0 74 19 15
2017 OM 25 41 16 11 2 5 0 69 15 27
2017 OM-02 36 22 15 15 0 11 0 65 17 13
2014 OM 17 45 21 11 4 2 0 63 16 43
2014 OM-02 23 72 0 0 0 5 0 100 0 12
2014 OM-03 13 43 29 10 5 0 0 56 15 21

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 23 30 17 24 7 0 0 53 30 21
2020 OM-03 25 27 18 18 12 0 0 52 30 12
2019 OM 4 35 40 13 8 0 0 39 21 24
2019 OM-03 0 41 26 23 10 0 0 41 33 13

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 21 30 25 7 7 10 0 57 15 21
2020 OM-03 31 21 24 6 12 6 0 56 19 12
2019 OM 6 58 8 10 18 0 0 64 27 24
2019 OM-03 5 67 8 10 10 0 0 72 20 13
2018 OM 14 37 20 22 2 0 6 54 25 31
2018 OM-03 12 42 19 21 0 0 7 57 22 15
2017 OM 17 48 8 4 13 10 0 72 19 27
2017 OM-02 21 37 9 0 23 11 0 64 26 13
2014 OM 29 39 11 10 7 2 2 70 18 43
2014 OM-02 30 54 0 5 5 5 0 89 11 12
2014 OM-03 30 31 14 13 9 0 4 63 22 21

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 35 40 10 9 7 0 0 75 15 21
2020 OM-03 37 33 12 6 12 0 0 70 18 12
2019 OM 30 36 15 14 6 0 0 65 20 23
2019 OM-03 36 36 8 10 10 0 0 72 20 13
2018 OM 19 51 23 6 0 0 0 71 6 31
2018 OM-03 12 62 13 13 0 0 0 74 13 15

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 14 11 26 13 23 13 0 28 42 21
2020 OM-03 25 0 33 18 24 0 0 25 42 12
2019 OM 17 20 29 8 14 12 0 42 25 24
2019 OM-03 21 24 28 0 10 17 0 54 12 13
2018 OM 5 24 35 24 10 0 3 30 34 31
2018 OM-03 9 17 40 27 0 0 7 28 29 15
2017 OM 14 34 16 18 15 4 0 50 33 27
2017 OM-02 8 29 19 29 8 8 0 40 39 13
2014 OM 9 20 11 25 26 9 0 31 56 43
2014 OM-02 21 11 5 37 16 11 0 35 59 12
2014 OM-03 4 19 18 25 26 8 0 25 56 21

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 22 23 23 10 22 0 0 45 32 21
2020 OM-03 25 18 21 6 30 0 0 43 36 12
2019 OM 29 24 15 16 16 0 0 53 33 24
2019 OM-03 37 31 10 7 15 0 0 68 22 13
2018 OM 5 49 20 14 13 0 0 54 26 31
2018 OM-03 9 54 30 0 7 0 0 63 7 15
2017 OM 9 48 11 16 11 5 0 60 28 27
2017 OM-02 5 52 24 8 0 11 0 64 9 13
2014 OM 11 21 37 12 14 3 0 34 27 43
2014 OM-02 19 16 49 5 5 5 0 37 11 12
2014 OM-03 8 30 36 8 19 0 0 38 26 21

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 11 24 17 11 37 0 0 35 48 21
2020 OM-03 19 6 12 12 51 0 0 25 63 12
2019 OM 13 29 21 12 26 0 0 41 38 24
2019 OM-03 23 25 30 5 17 0 0 48 22 13
2018 OM 8 25 20 19 22 0 5 35 44 31
2018 OM-03 9 33 21 23 14 0 0 42 37 15
2017 OM 13 17 14 22 30 4 0 31 54 27
2017 OM-02 7 35 16 0 34 8 0 46 37 13
2014 OM 10 17 16 9 42 3 2 29 54 43
2014 OM-02 14 16 5 0 60 5 0 31 63 12
2014 OM-03 11 18 32 5 29 0 5 31 36 21

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 53 19 8 7 13 0 0 72 20 21
2020 OM-03 49 21 6 12 12 0 0 70 24 12
2019 OM 64 23 8 0 5 0 0 87 5 24
2019 OM-03 59 31 0 0 10 0 0 90 10 13

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 35 28 21 3 12 0 0 64 15 21
2020 OM-03 43 27 12 6 12 0 0 70 18 12
2019 OM 46 28 7 7 8 0 4 77 15 24
2019 OM-03 43 35 13 0 10 0 0 77 10 13

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 55 12 8 0 15 10 0 75 17 21
2020 OM-03 49 9 6 0 18 18 0 71 22 12
2019 OM 64 20 0 4 8 0 4 87 13 24
2019 OM-03 69 21 0 0 10 0 0 90 10 13

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 59 10 0 0 7 7 18 91 9 21
2020 OM-03 61 0 0 0 12 12 15 84 16 12
2019 OM 66 11 0 4 5 0 13 89 11 24
2019 OM-03 65 20 0 0 10 0 5 90 10 13

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 22 27 26 3 15 7 0 52 20 21
2020 OM-03 25 6 39 0 18 12 0 35 20 12
2019 OM 19 47 8 20 5 0 0 66 26 24
2019 OM-03 21 57 0 12 10 0 0 78 22 13
2018 OM 21 42 27 7 3 0 0 63 10 31
2018 OM-03 23 47 23 7 0 0 0 70 7 15
2017 OM 11 51 17 8 10 4 0 64 18 26
2017 OM-02 9 60 15 8 8 0 0 69 15 13

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 25 30 23 3 12 7 0 59 16 21
2020 OM-03 31 24 15 6 12 12 0 62 20 12
2019 OM 28 46 9 5 5 5 0 78 12 24
2019 OM-03 20 55 5 0 10 10 0 84 11 13
2018 OM 14 68 11 0 3 3 0 85 3 31
2018 OM-03 16 68 10 0 7 0 0 84 7 15
2017 OM 31 58 8 0 4 0 0 89 4 27
2017 OM-02 45 39 8 0 8 0 0 85 8 13
2014 OM 35 35 11 5 6 7 0 75 12 43
2014 OM-02 47 37 5 5 0 5 0 89 6 12
2014 OM-03 30 31 18 8 5 9 0 67 14 21

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 41 30 9 4 7 9 0 78 12 21
2020 OM-03 55 18 9 0 12 6 0 77 13 12
2019 OM 29 48 18 0 5 0 0 77 5 24
2019 OM-03 37 46 7 0 10 0 0 83 10 13
2018 OM 23 58 12 0 0 3 3 87 0 31
2018 OM-03 28 60 5 0 0 7 0 94 0 15
2017 OM 27 47 20 0 2 4 0 77 3 27
2017 OM-02 37 55 0 0 0 8 0 100 0 13
2014 OM 29 32 24 2 6 7 0 65 9 43
2014 OM-02 35 42 5 7 5 5 0 81 13 12
2014 OM-03 21 36 29 0 5 9 0 63 6 21

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 27 21 37 0 7 9 0 52 7 21
2020 OM-03 49 0 33 0 12 6 0 52 13 12

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 29 15 7 12 10 0 63 21 21
2020 OM-03 31 33 6 12 12 6 0 68 25 12

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 38 37 15 3 7 0 0 75 10 21
2020 OM-03 43 27 12 6 12 0 0 70 18 12
2019 OM 41 33 12 8 5 0 0 74 14 24
2019 OM-03 52 34 0 5 10 0 0 85 15 13
2018 OM 20 69 3 7 0 0 0 90 7 31
2018 OM-03 23 71 0 7 0 0 0 93 7 15
2017 OM 52 37 3 7 0 0 0 89 7 27
2017 OM-02 56 28 0 15 0 0 0 85 15 13
2014 OM 37 34 15 7 6 0 0 71 14 43
2014 OM-02 47 37 5 11 0 0 0 84 11 12
2014 OM-03 31 40 15 0 14 0 0 71 14 21

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 31 25 30 7 7 0 0 56 13 21
2020 OM-03 37 24 21 6 12 0 0 61 18 12
2019 OM 37 37 4 14 8 0 0 74 22 24
2019 OM-03 45 40 0 5 10 0 0 85 15 13
2018 OM 20 44 23 0 12 0 0 65 12 31
2018 OM-03 23 47 19 0 12 0 0 69 12 15
2017 OM 43 25 17 3 12 0 0 67 16 27
2017 OM-02 44 22 18 0 15 0 0 66 15 13
2014 OM 17 38 22 9 13 2 0 56 22 43
2014 OM-02 28 56 5 5 0 5 0 89 6 12
2014 OM-03 18 30 25 4 23 0 0 48 26 21

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 32 22 35 3 7 0 0 55 10 20
2020 OM-03 37 24 27 0 12 0 0 61 12 12
2019 OM 39 31 10 12 8 0 0 70 20 24
2019 OM-03 48 38 0 5 10 0 0 85 15 13
2018 OM 16 59 13 3 9 0 0 75 12 31
2018 OM-03 14 63 11 5 7 0 0 76 12 15
2017 OM 40 29 13 5 13 0 0 69 18 27
2017 OM-02 46 20 18 0 15 0 0 66 15 13
2014 OM 27 30 20 10 13 0 0 57 23 43
2014 OM-02 42 42 5 11 0 0 0 84 11 12
2014 OM-03 23 29 21 4 23 0 0 52 26 21

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 31 36 9 7 10 3 5 72 18 21
2020 OM-03 43 24 15 0 12 6 0 71 13 12
2019 OM 40 18 23 8 5 5 0 61 14 24
2019 OM-03 45 13 17 5 10 10 0 65 16 13
2018 OM 17 45 25 4 6 3 0 64 10 31
2018 OM-03 16 54 24 0 7 0 0 70 7 15
2017 OM 36 20 29 0 10 5 0 60 10 27
2017 OM-02 50 27 15 0 8 0 0 77 8 13
2014 OM 24 30 17 7 15 3 3 58 25 43
2014 OM-02 37 47 0 0 5 11 0 94 6 12
2014 OM-03 22 26 21 5 18 0 8 52 25 21
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 OM 35 31 34 21
2020 OM-03 36 37 27 12
2019 OM 37 35 28 24
2019 OM-03 26 33 41 13
2018 OM 31 38 31 30
2018 OM-03 31 37 32 14
2017 OM 14 58 28 27
2017 OM-02 23 43 34 13
2014 OM 40 32 29 43
2014 OM-02 42 32 26 12
2014 OM-03 29 39 32 21

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 OM 46 24 30 0 0 0 10
2014 OM 48 14 33 0 9999 4 12
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 14 10 28 5 12 30 0 35 25 21
2020 OM-03 25 12 24 9 12 18 0 45 26 12
2019 OM 10 10 43 5 11 14 8 25 21 24
2019 OM-03 10 6 37 0 15 26 7 24 22 13
2018 OM 8 18 46 0 12 7 10 31 15 30
2018 OM-03 16 14 49 0 0 7 15 37 0 14
2017 OM 7 13 33 0 6 30 11 35 10 27
2017 OM-02 7 21 16 0 8 41 8 55 15 13
2014 OM 10 12 42 2 13 14 7 28 19 43
2014 OM-02 12 18 49 0 11 11 0 33 12 12
2014 OM-03 9 9 38 4 10 14 16 26 20 21

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 29 30 10 5 12 14 0 68 21 20
2020 OM-03 33 19 13 10 13 13 0 60 26 11
2019 OM 35 32 7 14 8 5 0 70 23 24
2019 OM-03 43 26 12 0 10 8 0 76 11 13
2018 OM 23 37 25 7 5 0 3 62 12 31
2018 OM-03 28 34 39 0 0 0 0 61 0 15
2017 OM 24 38 16 5 6 12 0 70 13 27
2017 OM-02 29 37 8 0 8 18 0 81 9 13
2014 OM 23 37 20 2 10 7 2 65 13 43
2014 OM-02 37 47 0 0 11 5 0 89 11 12
2014 OM-03 14 35 28 0 10 9 4 57 12 21
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 14 8 28 0 12 34 4 35 19 21
2020 OM-03 25 0 33 0 12 30 0 36 17 12
2019 OM 10 14 41 5 5 21 4 31 14 24
2019 OM-03 10 14 27 0 10 33 7 39 16 13
2018 OM 8 17 46 7 2 10 10 31 12 30
2018 OM-03 15 21 36 7 0 7 14 45 9 14
2017 OM 7 7 38 0 2 25 20 26 5 27
2017 OM-02 7 8 21 0 0 48 16 42 0 13
2014 OM 5 25 26 4 2 30 8 48 9 43
2014 OM-02 0 61 12 5 0 21 0 78 7 12
2014 OM-03 5 4 29 0 0 48 14 23 0 21

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 18 28 0 12 10 4 53 14 21
2020 OM-03 31 6 45 0 12 6 0 39 13 12
2019 OM 35 23 27 3 8 5 0 60 11 24
2019 OM-03 43 34 5 0 10 8 0 84 11 13
2018 OM 23 41 28 4 2 2 0 65 6 30
2018 OM-03 29 35 36 0 0 0 0 64 0 14
2017 OM 20 36 22 0 2 16 4 69 3 27
2017 OM-02 21 31 13 0 0 26 8 80 0 13
2014 OM 24 31 17 4 2 22 0 71 7 43
2014 OM-02 30 54 0 5 0 11 0 94 6 12
2014 OM-03 23 21 25 0 0 30 0 64 0 21
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 27 46 16 0 11 0 0 73 11 21
2020 OM-03 24 57 7 0 12 0 0 81 12 12

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 21 35 17 3 23 0 0 56 27 21
2020 OM-03 13 27 24 6 30 0 0 40 36 12
2019 OM 23 39 17 10 11 0 0 62 21 24
2019 OM-03 7 48 14 11 20 0 0 55 31 13
2018 OM 21 40 20 7 12 0 0 61 19 31
2018 OM-03 21 34 17 14 14 0 0 55 28 15
2017 OM 24 21 17 31 7 0 0 44 39 27
2017 OM-02 26 29 8 21 15 0 0 56 36 13

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 14 29 17 27 12 0 0 44 39 21
2020 OM-03 7 33 24 30 6 0 0 40 36 12
2019 OM 23 26 26 13 11 0 0 50 24 24
2019 OM-03 26 20 31 24 0 0 0 45 24 13
2018 OM 19 32 19 18 8 0 3 53 27 31
2018 OM-03 19 31 14 29 0 0 7 54 31 15
2017 OM 16 33 31 2 17 0 0 50 20 27
2017 OM-02 17 36 21 0 26 0 0 53 26 13

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 18 43 24 7 9 0 0 61 16 21
2020 OM-03 25 45 24 6 0 0 0 70 6 12
2019 OM 19 22 55 4 0 0 0 41 4 24
2019 OM-03 17 18 57 7 0 0 0 35 7 13
2018 OM 29 27 29 6 6 0 3 58 12 31
2018 OM-03 19 31 29 7 7 0 7 54 14 15
2017 OM 19 49 12 16 4 0 0 68 20 27
2017 OM-02 33 36 5 18 8 0 0 69 26 13

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 8 19 22 30 22 0 0 26 52 21
2020 OM-03 7 33 24 6 30 0 0 40 36 12
2019 OM 22 22 16 20 20 0 0 43 41 24
2019 OM-03 25 20 28 10 17 0 0 44 27 13
2018 OM 13 45 13 18 8 0 3 59 27 31
2018 OM-03 13 38 21 20 0 0 7 55 22 15
2017 OM 15 33 13 10 20 0 9 53 32 27
2017 OM-02 17 36 5 8 26 0 8 57 37 13

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 44 17 13 16 0 0 10 68 17 21
2020 OM-03 49 15 24 6 0 0 6 68 6 12
2019 OM 60 24 5 0 0 0 11 94 0 24
2019 OM-03 65 23 0 0 0 0 12 100 0 13
2018 OM 64 13 0 0 2 0 21 97 3 31
2018 OM-03 75 0 0 0 0 0 25 100 0 15
2017 OM 42 31 0 0 2 0 25 97 3 27
2017 OM-02 40 24 0 0 0 0 37 100 0 13

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 28 20 17 7 0 0 57 23 21
2020 OM-03 13 45 12 30 0 0 0 58 30 12
2019 OM 49 25 17 4 6 0 0 73 10 23
2019 OM-03 54 22 17 7 0 0 0 76 7 13
2018 OM 41 37 7 7 2 0 6 83 10 31
2018 OM-03 55 18 14 7 0 0 7 78 7 15
2017 OM 36 35 17 9 2 0 0 71 11 27
2017 OM-02 43 28 21 8 0 0 0 71 8 13

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 33 23 12 24 7 0 0 57 31 21
2020 OM-03 25 24 15 36 0 0 0 49 36 12

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 21 43 20 3 12 0 0 64 15 21
2020 OM-03 31 39 12 6 12 0 0 70 18 12
2019 OM 26 42 5 15 12 0 0 67 27 24
2019 OM-03 30 46 5 10 10 0 0 75 20 13
2018 OM 38 25 20 3 10 0 3 66 14 31
2018 OM-03 42 25 19 7 0 0 7 72 7 15
2017 OM 34 29 15 17 2 0 2 65 20 27
2017 OM-02 16 45 15 18 0 0 5 64 19 13

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 24 33 17 20 5 0 0 58 26 21
2020 OM-03 37 21 12 30 0 0 0 58 30 12
2019 OM 18 32 28 11 11 0 0 50 22 24
2019 OM-03 16 31 34 10 10 0 0 47 20 13
2018 OM 21 32 31 7 5 0 3 55 12 31
2018 OM-03 23 23 33 14 0 0 7 49 15 15
2017 OM 19 43 21 9 2 0 6 66 12 27
2017 OM-02 25 36 18 8 0 0 13 70 9 13

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 17 42 20 10 7 0 5 61 18 21
2020 OM-03 30 35 18 6 12 0 0 64 18 12
2019 OM 29 17 25 16 11 0 3 47 28 24
2019 OM-03 22 12 25 21 20 0 0 34 41 13
2018 OM 34 29 20 11 2 0 3 65 14 31
2018 OM-03 30 31 26 7 0 0 7 65 7 15
2017 OM 22 48 16 9 2 0 2 72 12 27
2017 OM-02 33 39 23 0 0 0 5 76 0 13

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 42 23 13 12 10 0 0 65 22 21
2020 OM-03 49 15 12 6 18 0 0 64 24 12
2019 OM 40 26 19 7 8 0 0 66 15 24
2019 OM-03 42 26 17 5 10 0 0 68 15 13

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 17 34 31 9 10 0 0 51 19 21
2020 OM-03 30 29 18 6 18 0 0 58 24 12

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 14 30 31 10 10 0 5 46 21 21
2020 OM-03 18 29 18 18 18 0 0 46 36 12
2019 OM 33 31 17 9 7 0 3 66 16 24
2019 OM-03 26 27 24 16 7 0 0 52 24 13
2018 OM 44 31 13 6 2 0 3 77 9 31
2018 OM-03 43 24 14 12 0 0 7 72 13 15
2017 OM 32 47 16 0 2 0 2 81 3 27
2017 OM-02 34 45 15 0 0 0 5 84 0 13

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 41 37 11 0 10 0 0 78 10 20
2020 OM-03 52 29 0 0 19 0 0 81 19 11
2019 OM 47 32 12 0 8 0 0 80 8 24
2019 OM-03 41 42 7 0 10 0 0 83 10 13
2018 OM 53 22 11 0 6 2 6 82 6 31
2018 OM-03 49 33 7 0 0 4 7 92 0 15
2017 OM 65 21 11 0 0 0 3 89 0 27
2017 OM-02 56 36 0 0 0 0 7 100 0 13

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 27 20 37 4 11 0 0 47 15 19
2020 OM-03 37 7 35 0 21 0 0 44 21 10

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 55 24 9 0 7 0 5 84 7 20
2020 OM-03 52 25 0 0 13 0 10 86 14 11
2019 OM 57 23 4 0 5 4 7 89 6 24
2019 OM-03 37 41 7 0 10 0 5 82 10 13
2018 OM 64 14 7 0 5 0 11 87 5 31
2018 OM-03 61 14 14 0 0 0 11 84 0 15

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 76 3 13 0 7 0 0 80 7 20
2020 OM-03 65 6 16 0 13 0 0 71 13 11
2019 OM 77 15 3 0 5 0 0 92 5 24
2019 OM-03 78 7 5 0 10 0 0 85 10 13
2018 OM 73 15 6 0 2 0 3 92 2 31
2018 OM-03 75 14 4 0 0 0 7 95 0 15
2017 OM 76 6 10 5 0 0 3 85 5 27
2017 OM-02 80 5 8 0 0 0 7 92 0 13

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 42 40 11 0 7 0 0 82 7 20
2020 OM-03 52 23 13 0 13 0 0 75 13 11
2019 OM 67 29 4 0 0 0 0 96 0 24
2019 OM-03 61 32 7 0 0 0 0 93 0 13
2018 OM 58 20 10 3 6 0 2 80 9 31
2018 OM-03 68 11 13 7 0 0 0 80 7 15
2017 OM 58 27 3 5 2 3 0 89 8 27
2017 OM-02 65 27 0 0 0 7 0 100 0 13

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 48 24 16 0 7 0 4 76 7 20
2020 OM-03 52 13 23 0 13 0 0 65 13 11
2019 OM 56 25 9 4 6 0 0 81 10 23
2019 OM-03 48 27 15 0 10 0 0 75 10 13
2018 OM 58 22 7 4 7 0 2 82 11 31
2018 OM-03 68 11 14 0 7 0 0 79 7 15
2017 OM 55 11 11 10 6 0 7 71 17 27
2017 OM-02 54 23 8 0 8 0 7 83 8 13

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 49 19 0 3 0 0 28 95 5 20
2020 OM-03 84 0 0 6 0 0 10 93 7 11
2019 OM 68 7 4 0 0 0 21 95 0 24
2019 OM-03 62 7 0 0 0 0 31 100 0 13
2018 OM 48 3 3 0 0 0 45 94 0 31
2018 OM-03 43 0 7 0 0 0 50 86 0 15
2017 OM 44 12 5 0 2 3 32 88 4 27
2017 OM-02 36 11 0 0 0 7 46 100 0 13

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 62 34 0 0 0 0 4 100 0 21
2020 OM-03 67 33 0 0 0 0 0 100 0 12
2019 OM 81 10 4 0 0 0 5 96 0 24
2019 OM-03 78 5 7 0 0 0 10 92 0 13
2018 OM 62 19 3 0 3 0 12 92 4 31
2018 OM-03 56 19 7 0 0 0 18 92 0 15
2017 OM 66 7 10 0 0 0 16 88 0 27
2017 OM-02 67 5 8 0 0 0 20 90 0 13

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 55 34 4 0 7 0 0 89 7 21
2020 OM-03 64 24 0 0 12 0 0 88 12 12
2019 OM 81 13 0 0 0 6 0 100 0 23
2019 OM-03 80 10 0 0 0 10 0 100 0 13
2018 OM 71 13 3 3 3 0 6 89 7 31
2018 OM-03 73 13 7 0 0 0 7 93 0 15
2017 OM 65 18 6 5 0 0 6 88 5 27
2017 OM-02 80 8 0 0 0 0 13 100 0 13

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 33 43 24 0 0 0 0 76 0 21
2020 OM-03 13 51 36 0 0 0 0 64 0 12
2019 OM 58 23 15 4 0 0 0 82 4 24
2019 OM-03 54 29 10 7 0 0 0 84 7 13
2018 OM 59 32 10 0 0 0 0 90 0 31
2018 OM-03 75 11 14 0 0 0 0 86 0 15
2017 OM 40 36 11 4 6 0 3 78 10 27
2017 OM-02 42 43 0 8 0 0 7 91 9 13

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 50 39 4 7 0 0 0 89 7 21
2020 OM-03 48 45 7 0 0 0 0 93 0 12

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 4 44 33 13 7 0 0 47 20 21
2020 OM-03 0 46 30 12 12 0 0 46 24 12
2019 OM 14 33 32 16 5 0 0 46 22 24
2019 OM-03 8 46 29 7 10 0 0 54 17 13
2018 OM 22 32 28 15 0 0 3 56 15 31
2018 OM-03 29 33 31 7 0 0 0 62 7 15
2017 OM 24 23 26 17 10 0 0 47 27 27
2017 OM-02 33 20 13 23 11 0 0 53 34 13

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 19 17 49 12 4 0 0 15 35 21
2020 OM-03 12 24 51 13 0 0 0 13 36 12
2019 OM 10 19 31 27 13 0 0 40 29 23
2019 OM-03 10 22 29 39 0 0 0 39 32 13
2018 OM 8 7 52 20 11 0 3 31 16 30
2018 OM-03 7 7 48 26 13 0 0 39 13 15
2017 OM 17 18 21 26 18 0 0 44 35 26
2017 OM-02 11 21 15 24 30 0 0 54 31 13

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 25 49 17 3 7 0 0 73 10 21
2020 OM-03 37 33 12 6 12 0 0 70 18 12
2019 OM 30 49 12 0 8 0 0 80 8 24
2019 OM-03 35 55 0 0 10 0 0 90 10 13
2018 OM 36 46 15 0 2 0 0 82 2 31
2018 OM-03 41 54 4 0 0 0 0 96 0 15
2017 OM 15 39 23 0 20 3 0 55 21 27
2017 OM-02 24 42 17 0 11 7 0 71 11 13

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 34 22 10 7 0 0 62 17 21
2020 OM-03 31 27 24 6 12 0 0 58 18 12

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 30 19 29 14 7 0 0 49 21 20
2020 OM-03 42 0 38 7 14 0 0 42 20 11

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 37 23 27 7 7 0 0 60 13 21
2020 OM-03 43 9 24 12 12 0 0 52 24 12

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 22 40 15 13 7 3 0 64 21 21
2020 OM-03 25 33 18 6 12 6 0 62 19 12
2019 OM 15 39 20 12 14 0 0 54 26 24
2019 OM-03 28 50 0 12 10 0 0 78 22 13
2018 OM 13 59 17 6 6 0 0 72 11 31
2018 OM-03 17 56 16 4 7 0 0 73 11 15
2017 OM 24 42 10 9 12 4 0 68 21 27
2017 OM-02 24 42 8 8 18 0 0 66 26 13

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 25 48 3 17 7 0 0 73 23 21
2020 OM-03 31 39 6 12 12 0 0 70 24 12

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 37 48 8 8 0 0 0 85 8 19
2020 OM-03 41 36 8 16 0 0 0 77 16 10

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 25 23 38 7 7 0 0 48 13 21
2020 OM-03 31 15 30 12 12 0 0 46 24 12

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 33 34 23 0 7 0 3 70 7 20
2020 OM-03 33 35 13 0 13 0 6 73 14 11

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 69 11 10 0 0 10 0 89 0 21
2020 OM-03 70 6 18 0 0 6 0 81 0 12

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 49 28 17 7 0 0 0 76 7 21
2020 OM-03 64 18 18 0 0 0 0 82 0 12

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 34 34 22 10 0 0 0 68 10 21
2020 OM-03 46 30 6 18 0 0 0 76 18 12

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 30 41 15 7 7 0 0 72 13 21
2020 OM-03 40 36 12 0 12 0 0 76 12 12
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 OM 13 87 21
2020 OM-03 24 76 12

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 OM 20 80 21
2020 OM-03 36 64 12
2019 OM 7 93 24
2019 OM-03 12 88 13
2017 OM 20 80 27
2014 OM 14 86 43

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 28 38 13 0 7 14 0 77 8 21
2020 OM-03 36 39 6 0 12 7 0 81 13 12
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 30 60 10 0 67 33 21
2020 OM-03 42 52 6 0 56 44 12

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 OM 38 28 14 0 7 0 14 76 8 21
2020 OM-03 37 18 18 0 12 0 15 65 14 12
2019 OM 42 16 10 12 11 4 5 64 25 24
2019 OM-03 38 21 7 8 20 0 5 63 30 13
2018 OM 50 13 13 9 12 0 3 65 21 31
2018 OM-03 47 14 7 12 14 0 7 65 28 15
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