2019 Public Service Employee Survey Results for Micro-organizations combined by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 49 36 5 5 4 0 0 85 10 22
2019 Federal regulators 55 31 7 5 2 0 0 86 7 58
2019 Compliance, inspection and enforcement 47 38 6 9 0 0 0 85 9 48
2019 Communications or public affairs 66 30 0 0 5 0 0 95 5 46
2019 Access to information and privacy 48 46 0 3 3 0 0 94 6 33
2019 Science and technology 26 47 12 8 8 0 0 73 15 26
2019 Legal services 60 34 3 2 2 0 0 94 3 66
2019 Administration and operations 69 23 2 4 1 0 0 93 5 161
2019 Human resources 70 28 0 2 0 0 0 98 2 54
2019 Financial management 73 25 0 2 0 0 0 98 2 51
2019 Information management 61 31 7 0 0 0 0 93 0 27
2019 Information technology 67 25 4 4 0 0 0 92 4 50
2019 Policy 46 45 3 5 2 0 0 90 6 62
2019 Project management 40 36 0 18 6 0 0 76 24 33
2019 Other services to the public 64 24 4 4 4 0 0 88 8 22
2019 None of the above 63 17 6 9 5 0 0 80 15 56
2017 Client contact centre 37 63 0 0 0 0 0 100 0 22
2017 Federal regulators 45 43 2 8 3 0 0 87 11 60
2017 Compliance, inspection and enforcement 50 38 2 8 2 0 0 88 10 41
2017 Communications or public affairs 47 39 3 8 3 0 0 86 11 61
2017 Access to information and privacy 49 43 4 0 5 0 0 91 5 26
2017 Science and technology 33 42 8 4 13 0 0 75 17 27
2017 Legal services 32 62 2 4 0 0 0 94 4 52
2017 Administration and operations 58 33 4 3 2 0 0 91 5 177
2017 Human resources 58 33 0 9 0 0 0 91 9 39
2017 Financial management 69 30 0 0 1 0 0 99 1 61
2017 Information management 48 42 6 5 0 0 0 89 5 21
2017 Information technology 71 20 2 5 1 0 0 91 7 51
2017 Policy 29 56 1 11 2 0 0 85 13 57
2017 Project management 30 39 8 20 3 0 0 69 23 41
2017 Other services to the public 55 33 5 4 4 0 0 88 7 25
2017 None of the above 52 29 4 5 9 0 0 81 15 51
2014 Client contact centre 50 40 7 3 0 0 0 90 3 30
2014 Federal regulators 41 43 3 5 2 0 6 90 7 63
2014 Compliance, inspection and enforcement 42 47 2 4 2 0 2 91 7 45
2014 Communications or public affairs 50 44 1 4 0 0 0 94 4 68
2014 Access to information and privacy 34 45 9 5 7 0 0 80 11 44
2014 Science and technology 44 25 0 19 13 0 0 69 31 16
2014 Legal services 60 35 3 1 0 0 0 95 1 86
2014 Administration and operations 55 34 5 5 1 0 0 90 6 288
2014 Human resources 58 38 2 2 0 0 0 96 2 50
2014 Financial management 65 29 0 6 0 0 0 94 6 51
2014 Information management 48 41 0 10 0 0 0 90 10 29
2014 Information technology 62 31 4 1 1 0 0 93 3 68
2014 Other services to the public 58 30 0 8 5 0 0 88 13 40
2014 None of the above 44 42 2 7 4 0 0 86 12 138

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 77 11 8 4 0 0 0 88 4 23
2019 Federal regulators 82 10 2 4 3 0 0 92 7 58
2019 Compliance, inspection and enforcement 62 26 5 8 0 0 0 88 8 47
2019 Communications or public affairs 75 16 0 7 2 0 0 91 9 44
2019 Access to information and privacy 88 6 3 3 0 0 0 94 3 33
2019 Science and technology 69 12 8 4 4 0 4 83 8 26
2019 Legal services 75 13 8 3 1 0 0 88 4 65
2019 Administration and operations 69 19 4 4 2 1 1 90 6 162
2019 Human resources 75 16 4 2 2 0 2 92 4 54
2019 Financial management 75 13 8 4 0 0 0 88 4 51
2019 Information management 77 19 4 0 0 0 0 96 0 27
2019 Information technology 75 22 0 2 0 0 2 98 2 50
2019 Policy 76 17 2 3 0 0 2 95 3 62
2019 Project management 61 21 9 3 0 3 4 87 3 33
2019 Other services to the public 68 24 0 4 4 0 0 92 8 21
2019 None of the above 74 9 4 8 5 0 0 83 13 55
2017 Client contact centre 65 31 0 4 0 0 0 96 4 22
2017 Federal regulators 75 17 4 4 0 0 2 93 4 60
2017 Compliance, inspection and enforcement 64 19 9 5 2 0 0 83 8 41
2017 Communications or public affairs 65 16 4 13 1 0 0 81 15 61
2017 Access to information and privacy 63 24 0 14 0 0 0 86 14 26
2017 Science and technology 80 8 0 8 5 0 0 88 12 27
2017 Legal services 70 12 9 9 0 0 0 82 9 51
2017 Administration and operations 66 21 3 6 3 0 2 88 9 177
2017 Human resources 71 15 3 8 0 0 3 88 9 39
2017 Financial management 64 16 7 8 4 0 2 81 12 61
2017 Information management 65 21 0 5 0 4 6 94 6 21
2017 Information technology 71 20 3 3 0 0 2 93 4 51
2017 Policy 75 9 3 3 9 0 0 85 12 57
2017 Project management 62 14 7 13 0 0 4 79 13 41
2017 Other services to the public 79 13 0 4 4 0 0 92 8 25
2017 None of the above 61 25 2 6 6 0 0 86 13 51
2014 Client contact centre 50 17 13 7 7 0 7 71 14 30
2014 Federal regulators 79 5 5 3 2 0 6 90 5 63
2014 Compliance, inspection and enforcement 75 20 0 0 2 0 2 98 2 44
2014 Communications or public affairs 60 19 6 9 6 0 0 79 15 68
2014 Access to information and privacy 73 14 7 2 2 0 2 88 5 44
2014 Science and technology 75 25 0 0 0 0 0 100 0 16
2014 Legal services 67 17 6 5 5 0 0 85 9 86
2014 Administration and operations 67 18 2 9 3 0 1 86 12 288
2014 Human resources 64 20 6 6 0 2 2 88 6 50
2014 Financial management 67 24 2 6 0 0 2 92 6 51
2014 Information management 66 17 3 7 7 0 0 83 14 29
2014 Information technology 66 21 4 6 1 0 1 88 7 68
2014 Other services to the public 75 23 0 0 3 0 0 98 3 40
2014 None of the above 69 18 3 5 3 0 2 89 8 138

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 69 31 0 0 0 0 0 100 0 23
2019 Federal regulators 49 31 7 9 5 0 0 80 14 58
2019 Compliance, inspection and enforcement 65 22 2 7 4 0 0 87 11 48
2019 Communications or public affairs 57 29 4 10 0 0 0 86 10 46
2019 Access to information and privacy 70 18 3 3 6 0 0 88 9 33
2019 Science and technology 49 31 4 12 5 0 0 80 16 26
2019 Legal services 64 27 5 3 0 0 1 92 3 66
2019 Administration and operations 68 20 2 8 3 0 0 88 10 159
2019 Human resources 74 17 2 6 2 0 0 91 7 54
2019 Financial management 80 11 0 7 2 0 0 91 9 51
2019 Information management 69 12 4 8 7 0 0 81 15 27
2019 Information technology 59 25 3 10 2 0 0 84 12 50
2019 Policy 48 35 3 12 1 0 0 83 14 62
2019 Project management 52 36 3 3 6 0 0 88 9 33
2019 Other services to the public 65 18 0 13 4 0 0 83 17 22
2019 None of the above 68 18 5 7 2 0 0 85 9 56
2017 Client contact centre 51 39 0 10 0 0 0 90 10 22
2017 Federal regulators 52 29 6 6 7 0 0 81 13 60
2017 Compliance, inspection and enforcement 63 21 0 14 2 0 0 84 16 41
2017 Communications or public affairs 57 23 6 8 5 0 0 80 13 61
2017 Access to information and privacy 34 34 0 20 12 0 0 68 32 26
2017 Science and technology 49 31 12 3 5 0 0 80 8 27
2017 Legal services 51 41 6 0 2 0 0 92 2 51
2017 Administration and operations 65 25 1 6 3 0 0 89 9 177
2017 Human resources 69 22 2 4 3 0 0 91 6 39
2017 Financial management 70 23 2 4 2 0 0 93 5 60
2017 Information management 55 35 6 5 0 0 0 90 5 21
2017 Information technology 62 21 9 6 2 0 0 83 8 51
2017 Policy 56 18 6 12 8 0 0 74 20 57
2017 Project management 47 25 12 7 8 0 0 73 15 41
2017 Other services to the public 57 33 0 6 4 0 0 90 10 25
2017 None of the above 62 27 2 7 2 0 0 89 9 51
2014 Client contact centre 53 23 17 7 0 0 0 77 7 30
2014 Federal regulators 51 25 3 8 5 0 8 83 14 63
2014 Compliance, inspection and enforcement 53 24 7 4 7 0 4 81 12 45
2014 Communications or public affairs 56 25 9 3 6 0 1 82 9 68
2014 Access to information and privacy 27 16 5 14 39 0 0 43 52 44
2014 Science and technology 44 19 0 13 25 0 0 63 38 16
2014 Legal services 71 20 2 7 0 0 0 91 7 86
2014 Administration and operations 62 25 4 6 3 0 0 87 9 288
2014 Human resources 60 26 2 10 2 0 0 86 12 50
2014 Financial management 65 25 2 6 2 0 0 90 8 51
2014 Information management 41 34 3 7 10 0 3 79 18 29
2014 Information technology 59 28 7 3 3 0 0 87 6 68
2014 Other services to the public 58 28 5 5 3 0 3 87 8 40
2014 None of the above 52 27 6 10 4 0 1 79 15 137

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 46 25 17 13 0 0 0 71 13 23
2019 Federal regulators 41 36 7 10 7 0 0 76 17 58
2019 Compliance, inspection and enforcement 33 34 10 14 6 0 2 69 21 48
2019 Communications or public affairs 50 30 15 0 2 3 0 82 2 46
2019 Access to information and privacy 45 49 0 6 0 0 0 94 6 33
2019 Science and technology 31 25 27 12 5 0 0 56 17 26
2019 Legal services 55 33 8 3 0 0 0 88 3 65
2019 Administration and operations 46 34 7 10 3 0 1 81 12 161
2019 Human resources 61 25 10 0 0 0 4 90 0 54
2019 Financial management 60 32 4 4 0 0 0 92 4 51
2019 Information management 40 45 9 3 0 0 3 88 3 27
2019 Information technology 56 24 11 4 3 2 0 82 7 50
2019 Policy 36 38 12 11 2 0 2 75 13 61
2019 Project management 29 44 9 15 3 0 0 73 18 33
2019 Other services to the public 42 27 10 13 8 0 0 69 21 22
2019 None of the above 38 27 8 14 9 0 3 68 24 56
2018 Client contact centre 35 28 17 4 12 0 4 65 17 28
2018 Federal regulators 33 51 5 8 3 0 0 84 11 61
2018 Compliance, inspection and enforcement 42 31 10 10 7 0 0 73 17 48
2018 Communications or public affairs 32 38 12 8 4 2 4 74 13 66
2018 Access to information and privacy 37 38 12 8 6 0 0 75 13 39
2018 Science and technology 22 43 9 20 4 0 3 67 24 23
2018 Legal services 50 30 4 10 0 0 6 85 11 50
2018 Administration and operations 38 41 9 8 2 0 2 80 11 165
2018 Human resources 45 40 6 7 2 0 0 85 9 42
2018 Financial management 57 37 6 0 0 0 0 94 0 61
2018 Information management 53 38 9 0 0 0 0 91 0 21
2018 Information technology 45 42 9 2 2 0 0 87 4 44
2018 Policy 22 49 10 10 9 0 0 70 19 72
2018 Project management 28 44 5 17 5 0 0 72 22 35
2018 Other services to the public 22 53 11 3 7 0 3 78 10 29
2018 None of the above 36 42 5 7 5 0 5 82 13 53
2017 Client contact centre 29 67 0 0 0 0 4 100 0 22
2017 Federal regulators 38 44 7 7 5 0 0 81 12 60
2017 Compliance, inspection and enforcement 46 33 7 5 9 0 0 79 14 41
2017 Communications or public affairs 35 35 13 8 7 1 2 71 15 61
2017 Access to information and privacy 34 43 7 7 9 0 0 77 16 26
2017 Science and technology 26 51 7 4 8 5 0 80 12 27
2017 Legal services 50 37 6 8 0 0 0 86 8 51
2017 Administration and operations 43 34 7 11 4 0 0 77 16 177
2017 Human resources 55 18 13 6 6 0 2 74 12 39
2017 Financial management 64 26 5 3 1 1 0 91 4 61
2017 Information management 53 34 10 0 0 0 4 90 0 21
2017 Information technology 45 39 8 4 4 0 0 84 8 51
2017 Policy 36 19 15 13 14 2 0 56 28 57
2017 Project management 22 43 8 12 14 0 0 66 26 41
2017 Other services to the public 40 33 12 11 0 4 0 76 11 25
2017 None of the above 46 27 8 9 10 0 0 73 19 50
2014 Client contact centre 43 27 7 13 7 0 3 72 21 30
2014 Federal regulators 41 32 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 38 40 4 7 9 0 2 80 16 45
2014 Communications or public affairs 53 22 13 12 0 0 0 75 12 68
2014 Access to information and privacy 20 27 14 23 16 0 0 48 39 44
2014 Science and technology 31 31 6 6 19 0 6 67 27 16
2014 Legal services 65 20 8 6 1 0 0 85 7 86
2014 Administration and operations 43 33 9 10 4 0 0 77 15 288
2014 Human resources 56 20 16 4 2 0 2 78 6 50
2014 Financial management 53 39 4 4 0 0 0 92 4 51
2014 Information management 45 34 7 14 0 0 0 79 14 29
2014 Information technology 41 37 6 7 7 0 1 79 15 68
2014 Other services to the public 38 28 10 23 3 0 0 65 25 40
2014 None of the above 38 34 11 8 7 1 1 74 15 138

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 71 21 4 4 0 0 0 92 4 23
2019 Federal regulators 67 25 3 6 0 0 0 91 6 57
2019 Compliance, inspection and enforcement 68 17 2 9 4 0 0 85 13 48
2019 Communications or public affairs 57 33 4 4 0 0 2 91 4 46
2019 Access to information and privacy 70 21 6 3 0 0 0 91 3 33
2019 Science and technology 53 19 8 19 0 0 0 72 19 26
2019 Legal services 66 24 5 3 0 0 1 92 3 65
2019 Administration and operations 65 25 4 4 2 0 0 90 6 162
2019 Human resources 79 17 4 0 0 0 0 96 0 53
2019 Financial management 74 18 3 4 2 0 0 92 5 51
2019 Information management 69 20 11 0 0 0 0 89 0 26
2019 Information technology 62 26 10 2 0 0 0 88 2 50
2019 Policy 48 38 7 7 0 0 0 86 7 62
2019 Project management 49 38 6 6 0 0 0 88 6 33
2019 Other services to the public 52 36 4 8 0 0 0 88 8 22
2019 None of the above 65 21 7 4 3 0 0 86 7 54
2017 Client contact centre 55 34 0 10 0 0 0 90 10 22
2017 Federal regulators 62 30 5 3 0 0 0 92 3 60
2017 Compliance, inspection and enforcement 58 36 0 3 3 0 0 94 6 41
2017 Communications or public affairs 53 36 6 4 1 0 0 89 5 61
2017 Access to information and privacy 59 21 11 5 0 4 0 83 5 26
2017 Science and technology 48 40 0 7 5 0 0 88 12 27
2017 Legal services 57 34 4 4 0 2 0 92 4 52
2017 Administration and operations 53 31 10 3 3 0 0 84 6 176
2017 Human resources 72 20 3 3 3 0 0 92 5 39
2017 Financial management 74 24 3 0 0 0 0 97 0 61
2017 Information management 82 18 0 0 0 0 0 100 0 21
2017 Information technology 60 33 7 0 0 0 0 93 0 51
2017 Policy 50 27 12 6 4 0 0 77 10 57
2017 Project management 42 28 7 16 6 0 0 71 22 41
2017 Other services to the public 47 38 11 4 0 0 0 85 4 25
2017 None of the above 59 30 8 2 0 0 0 90 2 51
2014 Client contact centre 33 53 10 3 0 0 0 87 3 30
2014 Federal regulators 51 30 8 2 3 0 6 86 5 63
2014 Compliance, inspection and enforcement 53 33 0 7 2 2 2 91 9 45
2014 Communications or public affairs 58 27 12 3 0 0 0 85 3 67
2014 Access to information and privacy 45 20 18 9 7 0 0 66 16 44
2014 Science and technology 56 25 0 13 6 0 0 81 19 16
2014 Legal services 73 21 5 1 0 0 0 94 1 86
2014 Administration and operations 55 31 7 6 1 0 0 86 7 288
2014 Human resources 68 28 4 0 0 0 0 96 0 50
2014 Financial management 75 24 0 2 0 0 0 98 2 51
2014 Information management 55 38 3 3 0 0 0 93 3 29
2014 Information technology 59 29 6 4 0 1 0 90 4 68
2014 Other services to the public 58 33 3 5 0 0 3 92 5 40
2014 None of the above 62 27 5 4 2 0 1 89 6 138

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 72 15 4 4 5 0 0 87 9 23
2019 Federal regulators 53 23 1 21 2 0 0 76 23 58
2019 Compliance, inspection and enforcement 62 25 3 8 0 0 2 89 8 48
2019 Communications or public affairs 72 20 2 2 4 0 0 92 6 45
2019 Access to information and privacy 79 18 3 0 0 0 0 97 0 33
2019 Science and technology 53 24 12 8 4 0 0 76 12 26
2019 Legal services 67 25 2 6 1 0 0 91 7 66
2019 Administration and operations 60 25 4 6 3 1 0 87 9 161
2019 Human resources 75 18 4 2 2 0 0 93 3 54
2019 Financial management 69 22 7 2 0 0 0 91 2 51
2019 Information management 67 15 15 3 0 0 0 81 3 27
2019 Information technology 63 21 9 2 2 2 0 86 4 50
2019 Policy 62 30 3 5 0 0 0 92 5 62
2019 Project management 58 27 12 0 4 0 0 84 4 33
2019 Other services to the public 62 21 9 8 0 0 0 83 8 22
2019 None of the above 58 19 7 9 7 0 0 76 16 56
2018 Client contact centre 55 30 0 3 12 0 0 85 15 28
2018 Federal regulators 50 34 8 7 2 0 0 84 8 61
2018 Compliance, inspection and enforcement 61 31 4 2 2 0 0 92 4 48
2018 Communications or public affairs 65 24 1 7 3 0 0 89 10 66
2018 Access to information and privacy 77 13 5 0 3 3 0 92 3 39
2018 Science and technology 47 28 20 0 5 0 0 75 5 23
2018 Legal services 76 22 0 3 0 0 0 97 3 50
2018 Administration and operations 57 26 10 3 3 1 0 84 6 164
2018 Human resources 59 26 9 6 0 0 0 85 6 42
2018 Financial management 65 25 5 3 2 0 0 91 5 61
2018 Information management 64 27 4 0 5 0 0 91 5 21
2018 Information technology 53 35 6 4 2 0 0 88 6 44
2018 Policy 42 29 9 10 10 0 0 70 21 72
2018 Project management 50 36 2 7 5 0 0 85 12 35
2018 Other services to the public 54 30 0 10 5 0 0 84 16 29
2018 None of the above 39 44 6 5 4 0 2 85 9 53
2017 Client contact centre 45 45 0 10 0 0 0 90 10 22
2017 Federal regulators 57 23 5 10 4 0 0 81 14 60
2017 Compliance, inspection and enforcement 59 25 5 8 2 0 0 84 10 41
2017 Communications or public affairs 48 29 2 10 9 1 0 78 20 61
2017 Access to information and privacy 61 27 4 5 0 4 0 91 5 26
2017 Science and technology 65 23 12 0 0 0 0 88 0 27
2017 Legal services 63 25 4 7 2 0 0 87 9 52
2017 Administration and operations 56 29 6 5 3 1 0 86 8 177
2017 Human resources 58 22 14 0 5 0 0 81 5 39
2017 Financial management 74 21 0 5 0 0 0 95 5 61
2017 Information management 52 39 6 0 0 0 4 94 0 21
2017 Information technology 50 36 8 5 2 0 0 85 7 51
2017 Policy 59 23 11 2 6 0 0 81 8 57
2017 Project management 34 35 9 16 6 0 0 69 22 41
2017 Other services to the public 45 36 5 7 3 0 4 85 10 25
2017 None of the above 46 35 6 9 5 0 0 81 14 51
2014 Client contact centre 43 30 20 7 0 0 0 73 7 30
2014 Federal regulators 46 29 8 6 5 0 6 80 12 63
2014 Compliance, inspection and enforcement 49 42 2 2 2 0 2 93 5 45
2014 Communications or public affairs 41 31 13 7 6 0 1 73 13 68
2014 Access to information and privacy 47 28 16 5 5 0 0 74 9 43
2014 Science and technology 44 25 6 19 6 0 0 69 25 16
2014 Legal services 66 24 6 2 1 0 0 91 3 86
2014 Administration and operations 47 30 9 7 7 0 0 78 14 288
2014 Human resources 68 26 2 4 0 0 0 94 4 50
2014 Financial management 65 27 0 6 0 0 2 94 6 51
2014 Information management 41 24 10 10 7 0 7 70 19 29
2014 Information technology 56 29 6 9 0 0 0 85 9 68
2014 Other services to the public 33 43 10 10 5 0 0 75 15 40
2014 None of the above 50 27 7 7 9 0 1 78 15 138

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 36 43 12 4 5 0 0 80 9 23
2019 Federal regulators 56 34 8 2 0 0 0 90 2 58
2019 Compliance, inspection and enforcement 43 35 10 8 4 0 0 78 12 48
2019 Communications or public affairs 50 37 7 4 2 0 0 87 6 45
2019 Access to information and privacy 64 24 6 3 3 0 0 88 6 33
2019 Science and technology 53 35 0 8 4 0 0 88 12 26
2019 Legal services 54 31 9 4 2 0 0 85 6 66
2019 Administration and operations 42 39 10 4 4 0 0 81 8 160
2019 Human resources 63 29 8 0 0 0 0 92 0 54
2019 Financial management 69 30 2 0 0 0 0 98 0 51
2019 Information management 37 52 8 0 0 3 0 92 0 27
2019 Information technology 62 24 12 2 0 0 0 86 2 50
2019 Policy 55 35 7 3 0 0 0 90 3 62
2019 Project management 60 18 6 9 7 0 0 78 15 33
2019 Other services to the public 64 17 11 4 4 0 0 81 8 22
2019 None of the above 49 23 9 11 9 0 0 71 20 56
2018 Client contact centre 57 25 14 3 0 0 0 82 3 27
2018 Federal regulators 38 49 9 5 0 0 0 87 5 61
2018 Compliance, inspection and enforcement 51 36 4 4 3 2 0 89 7 47
2018 Communications or public affairs 49 28 11 10 3 0 0 77 12 65
2018 Access to information and privacy 50 31 10 5 3 0 0 82 8 39
2018 Science and technology 42 52 5 0 0 0 0 95 0 23
2018 Legal services 40 40 8 9 3 0 0 80 12 49
2018 Administration and operations 46 35 12 4 2 0 0 82 6 163
2018 Human resources 54 38 8 0 0 0 0 92 0 42
2018 Financial management 50 38 3 8 0 0 0 89 8 61
2018 Information management 29 45 11 11 0 4 0 77 11 21
2018 Information technology 53 37 8 2 0 0 0 91 2 43
2018 Policy 42 38 5 9 7 0 0 80 15 72
2018 Project management 43 46 3 2 5 0 0 90 7 35
2018 Other services to the public 38 49 4 10 0 0 0 86 10 29
2018 None of the above 43 34 7 12 4 0 0 78 16 52
2017 Client contact centre 31 56 4 9 0 0 0 87 9 22
2017 Federal regulators 41 53 2 2 3 0 0 93 5 60
2017 Compliance, inspection and enforcement 54 37 2 7 0 0 0 91 7 41
2017 Communications or public affairs 31 48 3 12 6 0 0 78 18 61
2017 Access to information and privacy 44 45 7 4 0 0 0 89 4 26
2017 Science and technology 64 30 6 0 0 0 0 94 0 27
2017 Legal services 50 34 8 4 4 0 0 84 8 52
2017 Administration and operations 43 36 11 7 3 1 0 79 10 177
2017 Human resources 48 49 0 0 3 0 0 97 3 39
2017 Financial management 51 31 15 2 2 0 0 82 3 61
2017 Information management 24 57 14 5 0 0 0 82 5 21
2017 Information technology 54 33 7 4 2 0 0 88 6 51
2017 Policy 56 31 5 4 3 0 0 88 7 57
2017 Project management 35 49 4 4 8 0 0 84 12 41
2017 Other services to the public 43 39 11 7 0 0 0 82 7 25
2017 None of the above 40 39 4 9 6 2 0 81 15 50
2014 Client contact centre 27 53 7 10 3 0 0 80 13 30
2014 Federal regulators 38 44 8 6 3 0 0 83 10 63
2014 Compliance, inspection and enforcement 40 42 9 7 2 0 0 82 9 45
2014 Communications or public affairs 40 43 10 6 1 0 0 82 7 68
2014 Access to information and privacy 43 25 14 11 7 0 0 68 18 44
2014 Science and technology 50 38 6 0 6 0 0 88 6 16
2014 Legal services 59 30 7 2 1 0 0 90 3 86
2014 Administration and operations 39 33 12 12 4 0 0 72 16 288
2014 Human resources 44 46 2 6 2 0 0 90 8 50
2014 Financial management 45 43 8 4 0 0 0 88 4 51
2014 Information management 28 41 10 21 0 0 0 69 21 29
2014 Information technology 49 44 3 4 0 0 0 93 4 68
2014 Other services to the public 38 40 15 5 3 0 0 78 8 40
2014 None of the above 45 30 12 8 5 0 0 75 13 138

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 24 8 17 0 0 0 76 17 23
2019 Federal regulators 33 41 9 9 6 0 1 76 15 58
2019 Compliance, inspection and enforcement 31 40 6 10 12 0 2 71 23 48
2019 Communications or public affairs 48 31 10 9 2 0 0 78 12 46
2019 Access to information and privacy 54 28 6 12 0 0 0 82 12 33
2019 Science and technology 30 30 13 15 12 0 0 60 27 26
2019 Legal services 55 24 11 7 1 0 1 80 9 66
2019 Administration and operations 43 28 14 11 2 1 1 72 13 162
2019 Human resources 56 37 3 2 2 0 0 93 4 54
2019 Financial management 52 38 6 4 0 0 0 89 4 50
2019 Information management 40 37 11 12 0 0 0 77 12 27
2019 Information technology 41 40 10 6 4 0 0 81 10 50
2019 Policy 43 41 8 6 0 0 2 85 6 62
2019 Project management 39 42 6 6 7 0 0 81 13 33
2019 Other services to the public 52 26 9 9 4 0 0 78 13 22
2019 None of the above 29 29 17 16 9 0 0 58 25 56
2018 Client contact centre 44 27 13 0 15 0 0 71 15 28
2018 Federal regulators 31 26 15 17 10 0 2 59 27 61
2018 Compliance, inspection and enforcement 46 16 16 20 0 2 0 64 20 48
2018 Communications or public affairs 47 30 12 4 7 0 0 77 11 66
2018 Access to information and privacy 41 33 13 8 3 3 0 76 11 39
2018 Science and technology 43 28 22 0 7 0 0 72 7 23
2018 Legal services 29 44 10 4 8 2 4 78 12 49
2018 Administration and operations 39 33 13 9 5 0 0 73 14 164
2018 Human resources 35 46 13 7 0 0 0 80 7 42
2018 Financial management 46 30 12 9 2 0 0 77 11 61
2018 Information management 36 29 19 16 0 0 0 65 16 20
2018 Information technology 44 24 18 10 4 0 0 68 14 43
2018 Policy 37 37 8 9 9 0 0 74 18 71
2018 Project management 37 44 18 0 0 0 0 82 0 35
2018 Other services to the public 46 21 12 4 13 4 0 70 18 28
2018 None of the above 26 37 11 7 16 2 0 65 24 53
2017 Client contact centre 33 38 10 20 0 0 0 71 20 22
2017 Federal regulators 30 30 28 5 7 0 0 59 12 60
2017 Compliance, inspection and enforcement 41 34 5 15 3 2 0 77 19 41
2017 Communications or public affairs 29 51 3 7 8 1 0 82 15 61
2017 Access to information and privacy 38 40 14 4 5 0 0 77 9 26
2017 Science and technology 46 35 0 11 8 0 0 81 19 27
2017 Legal services 28 48 9 12 4 0 0 76 15 52
2017 Administration and operations 32 36 13 10 9 1 0 69 18 176
2017 Human resources 44 23 23 5 5 0 0 67 9 39
2017 Financial management 47 36 4 6 8 0 0 83 13 61
2017 Information management 48 29 5 14 4 0 0 77 18 21
2017 Information technology 42 32 18 2 5 0 0 74 7 51
2017 Policy 41 38 9 8 3 0 0 80 11 57
2017 Project management 24 34 12 8 21 0 0 58 29 41
2017 Other services to the public 35 24 20 15 4 0 3 61 19 25
2017 None of the above 28 38 14 11 9 0 0 66 19 51
2014 Client contact centre 27 40 20 13 0 0 0 67 13 30
2014 Federal regulators 30 24 13 11 14 0 8 59 28 63
2014 Compliance, inspection and enforcement 38 33 11 7 9 0 2 73 16 45
2014 Communications or public affairs 34 41 6 12 4 1 1 77 17 68
2014 Access to information and privacy 30 39 7 11 14 0 0 68 25 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 48 28 8 10 5 0 1 76 15 86
2014 Administration and operations 34 30 12 15 9 0 0 64 23 288
2014 Human resources 40 32 8 18 2 0 0 72 20 50
2014 Financial management 41 37 12 8 2 0 0 78 10 51
2014 Information management 28 45 10 10 7 0 0 72 17 29
2014 Information technology 35 43 12 9 1 0 0 78 10 68
2014 Other services to the public 25 50 8 10 5 3 0 77 15 40
2014 None of the above 29 32 14 16 7 0 1 62 24 138

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 54 26 11 4 4 0 0 80 8 23
2019 Federal regulators 41 33 16 9 2 0 0 74 11 57
2019 Compliance, inspection and enforcement 35 43 8 12 2 0 0 78 14 48
2019 Communications or public affairs 42 35 15 4 4 0 0 77 8 46
2019 Access to information and privacy 45 43 3 9 0 0 0 88 9 33
2019 Science and technology 31 37 8 12 12 0 0 68 24 26
2019 Legal services 39 42 10 5 3 0 0 81 9 66
2019 Administration and operations 38 47 8 4 3 0 0 86 6 162
2019 Human resources 61 30 2 4 3 0 0 91 7 54
2019 Financial management 51 36 5 6 2 0 0 87 8 48
2019 Information management 41 32 16 11 0 0 0 73 11 26
2019 Information technology 47 40 2 8 4 0 0 86 11 50
2019 Policy 36 47 5 12 0 0 0 83 12 62
2019 Project management 36 37 12 12 3 0 0 73 15 33
2019 Other services to the public 52 19 21 4 4 0 0 71 8 22
2019 None of the above 40 33 6 15 6 0 0 73 21 54
2018 Client contact centre 52 29 6 0 12 0 0 82 12 28
2018 Federal regulators 36 36 8 11 8 0 0 73 19 61
2018 Compliance, inspection and enforcement 47 29 10 8 5 2 0 78 12 48
2018 Communications or public affairs 31 44 8 15 1 0 0 76 16 65
2018 Access to information and privacy 32 47 8 8 6 0 0 79 13 39
2018 Science and technology 28 35 20 9 9 0 0 63 18 23
2018 Legal services 39 39 10 4 8 0 0 78 12 49
2018 Administration and operations 43 40 10 4 3 1 0 83 7 165
2018 Human resources 28 62 8 2 0 0 0 90 2 42
2018 Financial management 42 40 15 3 0 0 0 82 3 61
2018 Information management 38 28 23 11 0 0 0 67 11 21
2018 Information technology 26 51 9 12 2 0 0 77 14 44
2018 Policy 26 34 15 12 13 0 0 60 25 72
2018 Project management 15 57 16 9 2 0 0 72 12 35
2018 Other services to the public 30 63 0 4 3 0 0 94 6 28
2018 None of the above 43 38 5 8 6 0 0 81 14 52
2017 Client contact centre 42 43 11 0 4 0 0 85 4 22
2017 Federal regulators 40 39 11 8 2 0 0 79 9 60
2017 Compliance, inspection and enforcement 44 43 8 3 2 0 0 87 5 41
2017 Communications or public affairs 24 47 9 9 11 0 0 71 20 61
2017 Access to information and privacy 33 46 8 12 0 0 0 80 12 26
2017 Science and technology 40 47 3 6 4 0 0 88 10 27
2017 Legal services 37 38 4 13 6 2 0 76 20 52
2017 Administration and operations 36 38 8 12 4 1 0 75 16 177
2017 Human resources 49 30 13 3 3 2 0 81 6 39
2017 Financial management 50 25 10 11 4 0 0 75 15 61
2017 Information management 30 52 15 0 4 0 0 81 4 21
2017 Information technology 37 42 12 7 2 0 0 79 9 51
2017 Policy 36 38 11 4 11 0 0 74 15 57
2017 Project management 14 49 7 15 14 0 0 63 29 41
2017 Other services to the public 39 46 8 7 0 0 0 85 7 25
2017 None of the above 39 35 6 15 6 0 0 73 21 51

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 51 32 8 9 0 0 0 83 9 23
2019 Federal regulators 56 33 5 4 0 2 0 91 4 57
2019 Compliance, inspection and enforcement 57 27 9 6 2 0 0 84 7 48
2019 Communications or public affairs 61 33 4 0 2 0 0 94 2 46
2019 Access to information and privacy 72 22 6 0 0 0 0 94 0 33
2019 Science and technology 54 18 16 8 4 0 0 72 12 26
2019 Legal services 68 26 4 2 0 0 0 94 2 66
2019 Administration and operations 60 31 5 1 3 0 0 91 4 161
2019 Human resources 84 15 2 0 0 0 0 98 0 54
2019 Financial management 72 22 4 2 0 0 0 94 2 50
2019 Information management 73 19 8 0 0 0 0 92 0 27
2019 Information technology 68 28 4 0 0 0 0 96 0 50
2019 Policy 61 33 2 5 0 0 0 93 5 61
2019 Project management 52 39 0 6 3 0 0 91 9 33
2019 Other services to the public 71 19 6 0 4 0 0 90 4 21
2019 None of the above 56 26 11 5 2 0 0 81 7 56
2018 Client contact centre 56 35 7 0 0 3 0 93 0 28
2018 Federal regulators 61 29 8 2 0 0 0 90 2 61
2018 Compliance, inspection and enforcement 59 30 2 7 2 0 0 89 9 48
2018 Communications or public affairs 51 40 5 2 2 0 0 91 4 66
2018 Access to information and privacy 67 25 3 6 0 0 0 92 6 39
2018 Science and technology 47 36 11 0 0 5 0 89 0 23
2018 Legal services 63 35 2 0 0 0 0 98 0 50
2018 Administration and operations 68 27 2 2 0 1 0 95 3 162
2018 Human resources 62 31 7 0 0 0 0 93 0 42
2018 Financial management 62 31 6 0 0 1 0 94 0 61
2018 Information management 49 37 0 9 0 4 0 90 10 21
2018 Information technology 72 26 0 2 0 0 0 98 2 44
2018 Policy 59 29 8 3 1 0 0 88 5 72
2018 Project management 52 35 5 7 0 0 0 87 7 35
2018 Other services to the public 81 13 0 3 3 0 0 94 6 29
2018 None of the above 57 33 7 0 4 0 0 89 4 53
2017 Client contact centre 47 44 6 0 4 0 0 91 4 22
2017 Federal regulators 52 38 6 0 4 0 0 90 4 59
2017 Compliance, inspection and enforcement 56 33 8 2 0 0 0 89 2 41
2017 Communications or public affairs 40 46 2 5 8 0 0 86 13 61
2017 Access to information and privacy 68 24 4 5 0 0 0 91 5 26
2017 Science and technology 68 30 2 0 0 0 0 98 0 27
2017 Legal services 56 31 2 10 2 0 0 86 12 52
2017 Administration and operations 54 34 5 3 3 1 0 89 6 177
2017 Human resources 57 35 6 0 3 0 0 91 3 39
2017 Financial management 62 27 6 3 2 0 1 90 5 60
2017 Information management 41 46 0 9 4 0 0 87 13 21
2017 Information technology 63 29 5 2 2 0 0 92 4 50
2017 Policy 61 30 2 5 2 0 0 91 7 57
2017 Project management 42 34 4 4 13 3 0 78 18 41
2017 Other services to the public 55 29 16 0 0 0 0 84 0 25
2017 None of the above 52 31 8 6 2 0 0 84 8 51
2014 Client contact centre 47 40 10 3 0 0 0 87 3 30
2014 Federal regulators 56 35 8 0 2 0 0 90 2 63
2014 Compliance, inspection and enforcement 67 22 7 4 0 0 0 89 4 45
2014 Communications or public affairs 57 34 4 1 1 0 1 93 3 68
2014 Access to information and privacy 43 36 7 9 5 0 0 80 14 44
2014 Science and technology 56 25 13 0 6 0 0 81 6 16
2014 Legal services 70 24 3 2 0 0 0 94 2 86
2014 Administration and operations 56 32 6 4 3 0 0 88 7 288
2014 Human resources 56 26 12 4 2 0 0 82 6 50
2014 Financial management 65 31 2 2 0 0 0 96 2 51
2014 Information management 52 45 3 0 0 0 0 97 0 29
2014 Information technology 61 36 0 1 1 0 0 97 3 67
2014 Other services to the public 63 30 5 0 3 0 0 93 3 40
2014 None of the above 53 31 5 5 4 1 1 85 10 138

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 44 36 4 13 4 0 0 79 17 23
2019 Federal regulators 40 35 5 16 4 0 0 75 20 58
2019 Compliance, inspection and enforcement 33 32 19 9 8 0 0 65 16 48
2019 Communications or public affairs 50 19 11 16 2 2 0 71 18 47
2019 Access to information and privacy 51 31 6 12 0 0 0 82 12 33
2019 Science and technology 41 31 8 8 12 0 0 72 20 26
2019 Legal services 56 28 9 7 0 0 0 84 7 65
2019 Administration and operations 45 31 14 5 5 0 0 75 11 162
2019 Human resources 69 25 2 4 0 0 0 95 4 54
2019 Financial management 63 29 4 4 0 0 0 92 4 50
2019 Information management 47 26 19 4 3 0 0 74 8 27
2019 Information technology 44 40 4 4 7 0 0 84 11 50
2019 Policy 55 29 6 10 0 0 0 84 10 62
2019 Project management 45 37 6 3 9 0 0 82 12 33
2019 Other services to the public 50 28 4 10 8 0 0 78 18 22
2019 None of the above 38 24 9 19 9 0 0 62 29 56
2018 Client contact centre 33 47 8 7 6 0 0 80 12 28
2018 Federal regulators 36 33 13 15 3 0 0 69 18 61
2018 Compliance, inspection and enforcement 41 35 7 11 8 0 0 75 18 48
2018 Communications or public affairs 46 35 8 4 5 1 0 82 10 66
2018 Access to information and privacy 42 39 8 5 3 3 0 84 8 39
2018 Science and technology 44 33 20 0 4 0 0 77 4 23
2018 Legal services 46 29 10 7 7 0 0 75 15 50
2018 Administration and operations 45 33 10 10 3 1 0 78 12 162
2018 Human resources 37 44 16 2 0 0 0 81 2 42
2018 Financial management 51 33 11 3 2 0 0 84 5 61
2018 Information management 25 47 9 14 0 4 0 76 15 21
2018 Information technology 54 24 8 14 0 0 0 78 14 44
2018 Policy 40 30 6 15 9 0 0 70 24 72
2018 Project management 38 40 15 5 2 0 0 78 7 35
2018 Other services to the public 62 16 4 11 7 0 0 78 18 29
2018 None of the above 28 35 9 14 14 0 0 63 28 53
2017 Client contact centre 25 59 6 5 0 5 0 89 5 22
2017 Federal regulators 34 31 20 8 7 0 0 65 15 60
2017 Compliance, inspection and enforcement 49 24 14 8 3 2 0 74 11 41
2017 Communications or public affairs 32 43 3 9 14 0 0 74 23 61
2017 Access to information and privacy 34 36 14 16 0 0 0 70 16 26
2017 Science and technology 54 32 2 4 8 0 0 86 12 27
2017 Legal services 48 34 9 8 2 0 0 82 10 52
2017 Administration and operations 36 34 12 11 7 1 0 70 18 177
2017 Human resources 40 37 18 2 3 0 0 77 5 39
2017 Financial management 57 23 11 5 4 0 0 80 9 61
2017 Information management 33 33 15 13 5 0 0 67 18 21
2017 Information technology 48 29 11 10 2 0 0 77 12 51
2017 Policy 41 36 7 7 7 1 0 78 15 57
2017 Project management 29 31 8 8 21 3 0 61 31 41
2017 Other services to the public 43 19 23 11 4 0 0 62 15 25
2017 None of the above 31 46 4 12 7 0 0 77 19 51

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 50 33 8 9 0 0 0 83 9 23
2019 Federal regulators 75 19 6 0 0 0 0 94 0 58
2019 Compliance, inspection and enforcement 52 39 2 4 4 0 0 91 7 48
2019 Communications or public affairs 63 19 12 4 2 0 0 82 6 46
2019 Access to information and privacy 66 25 6 0 3 0 0 91 3 33
2019 Science and technology 54 30 16 0 0 0 0 84 0 26
2019 Legal services 61 27 9 0 3 0 0 88 3 65
2019 Administration and operations 58 29 9 1 2 0 0 87 4 159
2019 Human resources 75 20 4 2 0 0 0 95 2 54
2019 Financial management 78 20 2 0 0 0 0 98 0 50
2019 Information management 64 31 4 0 0 0 0 96 0 27
2019 Information technology 73 27 0 0 0 0 0 100 0 49
2019 Policy 67 21 13 0 0 0 0 87 0 62
2019 Project management 70 12 12 0 3 3 0 84 3 33
2019 Other services to the public 68 18 10 0 4 0 0 86 4 21
2019 None of the above 64 21 6 4 6 0 0 85 10 56
2018 Client contact centre 49 37 8 3 3 0 0 87 6 28
2018 Federal regulators 62 31 7 0 0 0 0 93 0 61
2018 Compliance, inspection and enforcement 57 35 8 0 0 0 0 92 0 47
2018 Communications or public affairs 49 31 14 4 1 0 0 80 6 64
2018 Access to information and privacy 58 29 8 3 3 0 0 87 6 39
2018 Science and technology 55 34 11 0 0 0 0 89 0 23
2018 Legal services 68 25 7 0 0 0 0 93 0 49
2018 Administration and operations 62 31 6 1 0 0 0 93 2 161
2018 Human resources 65 35 0 0 0 0 0 100 0 42
2018 Financial management 68 21 8 3 0 0 0 89 3 60
2018 Information management 44 32 19 5 0 0 0 76 5 20
2018 Information technology 66 26 4 4 0 0 0 92 4 44
2018 Policy 53 34 11 3 0 0 0 87 3 72
2018 Project management 57 28 12 3 0 0 0 85 3 35
2018 Other services to the public 59 24 14 3 0 0 0 83 3 29
2018 None of the above 58 32 2 6 2 0 0 90 8 53
2017 Client contact centre 58 38 4 0 0 0 0 96 0 22
2017 Federal regulators 61 29 7 2 2 0 0 90 4 58
2017 Compliance, inspection and enforcement 59 31 8 2 0 0 0 90 2 41
2017 Communications or public affairs 42 43 4 6 4 0 0 85 11 61
2017 Access to information and privacy 54 39 7 0 0 0 0 93 0 26
2017 Science and technology 76 24 0 0 0 0 0 100 0 27
2017 Legal services 65 29 6 0 0 0 0 94 0 52
2017 Administration and operations 56 31 9 1 2 0 0 88 3 177
2017 Human resources 58 37 2 3 0 0 0 95 3 38
2017 Financial management 66 23 10 0 2 0 0 88 2 61
2017 Information management 51 44 5 0 0 0 0 95 0 21
2017 Information technology 60 32 9 0 0 0 0 91 0 51
2017 Policy 68 27 3 0 2 0 0 95 2 57
2017 Project management 71 17 4 6 2 0 0 88 8 41
2017 Other services to the public 54 29 13 3 0 0 0 84 3 25
2017 None of the above 57 33 10 0 0 0 0 90 0 51
2014 Client contact centre 63 13 23 0 0 0 0 77 0 30
2014 Federal regulators 62 33 2 2 2 0 0 95 3 63
2014 Compliance, inspection and enforcement 67 29 4 0 0 0 0 96 0 45
2014 Communications or public affairs 62 28 6 3 1 0 0 90 4 68
2014 Access to information and privacy 59 27 7 2 5 0 0 86 7 44
2014 Science and technology 81 6 13 0 0 0 0 88 0 16
2014 Legal services 84 13 3 0 0 0 0 97 0 86
2014 Administration and operations 64 23 8 3 1 0 0 88 5 288
2014 Human resources 78 16 4 2 0 0 0 94 2 50
2014 Financial management 76 18 6 0 0 0 0 94 0 51
2014 Information management 59 28 10 0 0 0 3 89 0 29
2014 Information technology 68 29 3 0 0 0 0 97 0 68
2014 Other services to the public 73 20 5 3 0 0 0 93 3 40
2014 None of the above 65 24 6 2 2 1 0 90 4 138

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 50 20 9 20 0 0 0 71 20 23
2019 Federal regulators 44 38 7 7 4 0 0 82 11 58
2019 Compliance, inspection and enforcement 39 37 11 6 7 0 0 75 13 48
2019 Communications or public affairs 43 35 11 6 5 0 0 78 11 46
2019 Access to information and privacy 58 21 12 6 3 0 0 79 9 33
2019 Science and technology 33 42 13 0 12 0 0 75 12 26
2019 Legal services 60 19 9 6 5 0 0 80 11 66
2019 Administration and operations 44 35 10 6 5 0 0 79 11 162
2019 Human resources 67 24 3 4 2 0 0 91 6 54
2019 Financial management 72 14 8 2 2 0 2 87 5 50
2019 Information management 47 30 12 11 0 0 0 77 11 27
2019 Information technology 48 31 10 5 4 0 3 81 9 50
2019 Policy 52 35 8 3 2 0 0 87 5 62
2019 Project management 51 27 3 15 4 0 0 78 19 33
2019 Other services to the public 50 32 14 4 0 0 0 82 4 22
2019 None of the above 38 31 6 16 9 0 0 69 25 56
2018 Client contact centre 28 43 9 11 7 3 0 72 18 28
2018 Federal regulators 45 38 8 7 2 0 0 83 9 60
2018 Compliance, inspection and enforcement 41 34 14 10 2 0 0 74 12 48
2018 Communications or public affairs 52 29 6 5 7 0 0 81 13 66
2018 Access to information and privacy 39 48 8 6 0 0 0 87 6 39
2018 Science and technology 43 37 11 5 4 0 0 80 9 23
2018 Legal services 38 38 6 8 9 0 0 77 18 50
2018 Administration and operations 47 31 9 8 4 0 1 79 12 162
2018 Human resources 45 36 14 5 0 0 0 81 5 42
2018 Financial management 56 26 10 6 2 0 0 82 8 61
2018 Information management 34 36 9 15 5 0 0 70 21 21
2018 Information technology 49 33 7 10 2 0 0 82 12 44
2018 Policy 43 35 7 11 4 0 0 78 15 72
2018 Project management 29 50 16 2 2 0 0 80 5 35
2018 Other services to the public 33 45 4 11 7 0 0 78 18 29
2018 None of the above 34 34 15 6 12 0 0 67 18 52
2017 Client contact centre 26 46 19 9 0 0 0 72 9 22
2017 Federal regulators 40 41 7 8 4 0 0 82 12 58
2017 Compliance, inspection and enforcement 46 34 9 3 3 2 3 84 6 41
2017 Communications or public affairs 38 38 4 16 4 0 0 76 20 61
2017 Access to information and privacy 41 29 11 15 4 0 0 70 19 26
2017 Science and technology 52 23 9 5 12 0 0 75 16 27
2017 Legal services 40 42 2 5 11 0 0 82 16 52
2017 Administration and operations 43 30 10 12 5 0 0 73 17 177
2017 Human resources 39 47 11 3 0 0 0 86 3 38
2017 Financial management 53 28 7 9 3 0 0 81 12 61
2017 Information management 37 50 8 0 4 0 0 87 4 21
2017 Information technology 46 38 2 12 2 0 0 84 14 51
2017 Policy 50 31 8 6 5 0 0 81 11 57
2017 Project management 28 40 7 16 9 0 0 68 25 41
2017 Other services to the public 36 37 9 14 4 0 0 73 18 25
2017 None of the above 42 34 7 8 8 0 0 76 17 51
2014 Client contact centre 17 40 20 13 7 0 3 59 21 30
2014 Federal regulators 43 38 3 11 3 0 2 82 15 63
2014 Compliance, inspection and enforcement 36 40 7 7 11 0 0 76 18 45
2014 Communications or public affairs 29 57 6 6 1 0 0 87 7 68
2014 Access to information and privacy 27 41 7 11 14 0 0 68 25 44
2014 Science and technology 44 31 6 6 13 0 0 75 19 16
2014 Legal services 48 33 8 8 2 0 1 81 11 86
2014 Administration and operations 34 34 11 13 8 0 0 68 21 288
2014 Human resources 36 40 10 8 6 0 0 76 14 50
2014 Financial management 57 27 8 6 2 0 0 84 8 51
2014 Information management 17 52 17 3 3 0 7 74 7 29
2014 Information technology 44 40 9 4 3 0 0 84 7 68
2014 Other services to the public 35 40 5 13 8 0 0 75 20 40
2014 None of the above 32 37 11 13 7 0 0 69 20 138

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 43 32 9 8 9 0 0 75 17 23
2019 Federal regulators 43 37 7 9 4 0 0 80 13 58
2019 Compliance, inspection and enforcement 46 27 19 2 6 0 0 73 8 48
2019 Communications or public affairs 56 31 2 4 7 0 0 87 11 46
2019 Access to information and privacy 61 24 9 3 3 0 0 85 6 33
2019 Science and technology 48 19 17 8 8 0 0 67 16 26
2019 Legal services 51 30 7 9 3 0 0 81 12 65
2019 Administration and operations 46 34 11 4 4 0 1 80 8 162
2019 Human resources 72 23 2 3 0 0 0 95 3 54
2019 Financial management 64 23 8 2 0 0 2 89 2 50
2019 Information management 47 31 19 0 3 0 0 78 3 27
2019 Information technology 55 28 12 2 2 0 0 83 4 50
2019 Policy 56 30 9 6 0 0 0 85 6 62
2019 Project management 48 28 18 3 3 0 0 76 6 33
2019 Other services to the public 59 19 10 5 8 0 0 78 13 22
2019 None of the above 46 16 7 23 6 2 0 64 29 56
2018 Client contact centre 27 38 23 7 6 0 0 65 12 28
2018 Federal regulators 34 42 17 5 2 0 0 77 6 61
2018 Compliance, inspection and enforcement 44 26 22 6 0 0 2 72 6 48
2018 Communications or public affairs 49 30 9 8 4 0 0 78 13 66
2018 Access to information and privacy 49 26 8 13 3 3 0 76 16 39
2018 Science and technology 58 17 16 9 0 0 0 75 9 23
2018 Legal services 44 35 11 6 5 0 0 78 10 50
2018 Administration and operations 50 30 10 5 4 1 0 81 9 161
2018 Human resources 38 44 17 0 0 0 0 83 0 41
2018 Financial management 61 21 12 3 3 0 0 82 6 61
2018 Information management 28 34 27 12 0 0 0 61 12 21
2018 Information technology 45 34 10 9 2 0 0 79 11 44
2018 Policy 40 40 6 9 4 0 0 80 14 69
2018 Project management 26 54 17 2 0 0 0 80 2 35
2018 Other services to the public 48 33 5 11 3 0 0 81 14 27
2018 None of the above 33 23 23 8 10 0 2 58 18 53
2017 Client contact centre 12 55 25 8 0 0 0 67 8 22
2017 Federal regulators 34 43 13 3 7 0 0 77 10 57
2017 Compliance, inspection and enforcement 49 30 7 12 0 2 0 81 12 41
2017 Communications or public affairs 37 43 5 3 11 0 0 80 14 61
2017 Access to information and privacy 30 37 15 14 5 0 0 66 19 26
2017 Science and technology 61 27 0 0 12 0 0 88 12 27
2017 Legal services 41 32 6 17 4 0 0 74 20 52
2017 Administration and operations 47 28 12 9 3 1 0 76 12 177
2017 Human resources 41 48 6 2 3 0 0 89 5 38
2017 Financial management 56 30 4 8 3 0 0 85 11 60
2017 Information management 43 44 4 5 4 0 0 87 9 21
2017 Information technology 44 40 8 6 2 0 0 84 8 51
2017 Policy 50 35 5 7 3 0 0 85 10 57
2017 Project management 32 28 10 11 19 0 0 60 30 41
2017 Other services to the public 20 52 17 11 0 0 0 72 11 25
2017 None of the above 37 36 6 12 8 0 0 74 20 51
2014 Client contact centre 30 40 20 3 7 0 0 70 10 30
2014 Federal regulators 35 32 10 11 5 0 8 72 17 63
2014 Compliance, inspection and enforcement 41 34 7 7 7 2 2 79 14 44
2014 Communications or public affairs 40 43 10 4 1 0 1 84 6 68
2014 Access to information and privacy 25 39 16 7 14 0 0 64 20 44
2014 Science and technology 50 25 0 6 19 0 0 75 25 16
2014 Legal services 50 31 10 7 1 0 0 81 8 86
2014 Administration and operations 38 33 11 13 6 0 0 71 18 288
2014 Human resources 44 36 12 8 0 0 0 80 8 50
2014 Financial management 53 33 10 4 0 0 0 86 4 51
2014 Information management 38 45 14 0 3 0 0 83 3 29
2014 Information technology 51 34 6 6 3 0 0 85 9 68
2014 Other services to the public 43 33 15 8 3 0 0 75 10 40
2014 None of the above 36 34 14 10 5 0 1 71 15 138

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 59 25 16 0 0 0 0 84 0 23
2019 Federal regulators 42 37 10 9 2 0 0 79 11 58
2019 Compliance, inspection and enforcement 38 47 4 6 6 0 0 85 11 48
2019 Communications or public affairs 55 29 2 7 5 0 2 86 12 46
2019 Access to information and privacy 64 30 6 0 0 0 0 94 0 33
2019 Science and technology 32 36 0 17 16 0 0 67 33 25
2019 Legal services 51 35 5 7 1 0 0 86 8 66
2019 Administration and operations 49 35 11 4 2 0 0 83 6 161
2019 Human resources 63 28 5 4 0 0 0 91 4 54
2019 Financial management 67 25 4 2 2 0 0 93 4 49
2019 Information management 48 38 8 3 3 0 0 85 7 27
2019 Information technology 54 31 8 4 2 0 0 85 6 49
2019 Policy 49 32 11 8 0 0 0 81 8 62
2019 Project management 40 34 12 6 7 0 0 74 13 32
2019 Other services to the public 56 35 5 4 0 0 0 91 4 22
2019 None of the above 39 29 14 12 5 0 0 68 18 56
2018 Client contact centre 46 31 14 3 6 0 0 77 9 28
2018 Federal regulators 32 40 13 11 2 0 2 73 13 60
2018 Compliance, inspection and enforcement 36 29 22 10 2 0 0 65 12 48
2018 Communications or public affairs 43 31 13 8 4 0 0 74 13 66
2018 Access to information and privacy 54 35 0 3 3 5 0 94 6 39
2018 Science and technology 39 31 11 11 9 0 0 69 20 23
2018 Legal services 52 24 13 8 3 0 0 76 11 50
2018 Administration and operations 47 32 10 8 3 0 0 79 11 161
2018 Human resources 34 54 5 7 0 0 0 87 7 41
2018 Financial management 62 22 13 1 0 0 2 86 1 60
2018 Information management 29 41 30 0 0 0 0 70 0 21
2018 Information technology 49 31 11 7 2 0 0 80 9 44
2018 Policy 36 27 16 10 9 0 1 64 19 71
2018 Project management 25 45 18 2 9 0 0 70 12 35
2018 Other services to the public 57 33 4 3 3 0 0 90 6 29
2018 None of the above 34 32 22 2 8 0 1 67 10 53
2017 Client contact centre 29 52 19 0 0 0 0 81 0 22
2017 Federal regulators 43 33 14 4 6 0 0 76 10 58
2017 Compliance, inspection and enforcement 52 36 13 0 0 0 0 87 0 41
2017 Communications or public affairs 34 42 10 11 3 0 0 76 14 61
2017 Access to information and privacy 37 48 7 3 5 0 0 85 8 26
2017 Science and technology 45 36 2 0 12 5 0 85 12 27
2017 Legal services 44 25 10 12 7 2 0 71 19 52
2017 Administration and operations 45 32 13 5 5 1 0 77 10 177
2017 Human resources 47 36 14 0 3 0 0 83 3 38
2017 Financial management 62 23 11 4 0 0 0 85 4 61
2017 Information management 48 28 10 9 4 0 0 77 13 21
2017 Information technology 51 31 17 0 2 0 0 81 2 51
2017 Policy 44 31 11 7 7 0 0 74 14 57
2017 Project management 29 28 12 15 16 0 0 57 31 41
2017 Other services to the public 42 36 8 14 0 0 0 78 14 25
2017 None of the above 37 37 12 6 9 0 0 74 15 51
2014 Client contact centre 27 47 20 3 3 0 0 73 7 30
2014 Federal regulators 40 27 10 13 5 0 6 71 19 63
2014 Compliance, inspection and enforcement 44 29 13 4 7 0 2 75 11 45
2014 Communications or public affairs 41 41 10 3 1 1 1 85 5 68
2014 Access to information and privacy 30 32 16 11 11 0 0 61 23 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 57 27 10 5 1 0 0 84 6 86
2014 Administration and operations 41 32 9 10 7 0 0 73 17 288
2014 Human resources 42 42 8 6 2 0 0 84 8 50
2014 Financial management 53 33 4 10 0 0 0 86 10 51
2014 Information management 28 55 14 3 0 0 0 83 3 29
2014 Information technology 51 40 6 1 1 0 0 91 3 68
2014 Other services to the public 40 45 8 5 3 0 0 85 8 40
2014 None of the above 38 29 12 14 5 1 1 68 20 138

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 33 50 8 4 5 0 0 83 9 23
2019 Federal regulators 56 32 9 3 0 0 0 88 3 57
2019 Compliance, inspection and enforcement 58 28 11 2 2 0 0 86 4 48
2019 Communications or public affairs 57 20 13 5 5 0 0 77 10 45
2019 Access to information and privacy 64 27 6 3 0 0 0 91 3 33
2019 Science and technology 46 23 20 12 0 0 0 68 12 26
2019 Legal services 64 23 9 3 2 0 0 87 4 66
2019 Administration and operations 49 33 9 6 3 0 0 82 9 162
2019 Human resources 70 22 7 0 0 0 0 93 0 54
2019 Financial management 65 33 2 0 0 0 0 98 0 51
2019 Information management 50 39 11 0 0 0 0 89 0 27
2019 Information technology 60 28 9 2 2 0 0 88 4 50
2019 Policy 58 29 8 5 0 0 0 87 5 62
2019 Project management 63 21 9 0 7 0 0 84 7 33
2019 Other services to the public 65 17 11 4 4 0 0 82 8 22
2019 None of the above 51 28 4 7 5 4 0 83 13 56
2018 Client contact centre 57 21 14 3 6 0 0 77 9 28
2018 Federal regulators 41 44 8 5 2 0 0 85 6 61
2018 Compliance, inspection and enforcement 55 29 7 7 3 0 0 84 9 48
2018 Communications or public affairs 57 20 8 11 4 0 0 77 15 66
2018 Access to information and privacy 49 30 15 3 3 0 0 79 6 39
2018 Science and technology 39 47 14 0 0 0 0 86 0 23
2018 Legal services 52 33 8 4 3 0 0 85 6 50
2018 Administration and operations 56 30 8 3 2 0 0 86 6 161
2018 Human resources 50 48 2 0 0 0 0 98 0 42
2018 Financial management 64 25 5 5 2 0 0 89 6 61
2018 Information management 35 51 9 5 0 0 0 87 5 21
2018 Information technology 60 32 2 6 0 0 0 92 6 44
2018 Policy 44 29 16 7 3 1 0 74 9 72
2018 Project management 48 34 13 0 5 0 0 82 5 35
2018 Other services to the public 61 26 7 6 0 0 0 86 6 29
2018 None of the above 49 27 12 10 2 0 0 76 12 53
2017 Client contact centre 48 34 14 4 0 0 0 82 4 22
2017 Federal regulators 39 47 8 5 0 0 0 86 5 57
2017 Compliance, inspection and enforcement 57 29 10 5 0 0 0 86 5 41
2017 Communications or public affairs 36 43 8 4 8 0 0 79 12 61
2017 Access to information and privacy 44 53 0 4 0 0 0 96 4 26
2017 Science and technology 77 18 5 0 0 0 0 95 0 27
2017 Legal services 51 39 4 6 0 0 0 89 6 52
2017 Administration and operations 49 31 10 8 2 1 0 80 10 177
2017 Human resources 54 39 4 0 3 0 0 93 3 38
2017 Financial management 55 31 8 6 0 0 0 86 6 61
2017 Information management 23 64 4 9 0 0 0 87 9 21
2017 Information technology 52 35 9 2 2 0 0 88 4 51
2017 Policy 57 25 7 5 5 0 0 82 11 57
2017 Project management 47 25 19 4 5 0 0 72 9 41
2017 Other services to the public 46 36 11 7 0 0 0 82 7 25
2017 None of the above 42 38 7 9 4 0 0 80 13 51
2014 Client contact centre 40 40 13 3 3 0 0 80 7 30
2014 Federal regulators 40 43 3 13 2 0 0 83 14 63
2014 Compliance, inspection and enforcement 48 39 7 5 2 0 0 86 7 44
2014 Communications or public affairs 47 41 6 4 1 0 0 88 6 68
2014 Access to information and privacy 48 23 11 11 7 0 0 70 18 44
2014 Science and technology 56 19 19 0 6 0 0 75 6 16
2014 Legal services 73 21 3 0 2 0 0 94 2 86
2014 Administration and operations 46 32 10 8 3 0 0 78 11 288
2014 Human resources 54 32 8 2 2 0 2 88 4 50
2014 Financial management 61 25 10 2 2 0 0 86 4 51
2014 Information management 34 45 10 7 0 0 3 82 7 29
2014 Information technology 53 43 3 1 0 0 0 96 1 68
2014 Other services to the public 45 35 18 0 3 0 0 80 3 40
2014 None of the above 52 28 10 5 5 0 0 80 10 138

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 31 33 22 5 9 0 0 64 14 23
2019 Federal regulators 34 38 12 13 4 0 0 72 16 58
2019 Compliance, inspection and enforcement 39 37 15 10 0 0 0 75 10 48
2019 Communications or public affairs 54 28 12 6 0 0 0 82 6 47
2019 Access to information and privacy 21 37 21 12 6 0 3 60 19 33
2019 Science and technology 33 18 26 12 12 0 0 51 23 26
2019 Legal services 61 23 9 4 1 0 1 85 6 65
2019 Administration and operations 45 31 14 7 2 0 1 77 9 162
2019 Human resources 39 39 15 2 4 2 0 79 6 54
2019 Financial management 50 27 19 2 2 0 0 77 4 51
2019 Information management 55 35 3 4 4 0 0 89 7 26
2019 Information technology 27 41 21 5 5 0 0 69 10 50
2019 Policy 33 36 25 5 2 0 0 69 7 62
2019 Project management 58 27 9 6 0 0 0 85 6 33
2019 Other services to the public 27 42 16 15 0 0 0 69 15 22
2019 None of the above 45 20 19 10 5 0 2 66 15 54
2018 Client contact centre 26 47 17 6 3 0 0 74 9 28
2018 Federal regulators 27 27 21 15 10 0 0 54 25 60
2018 Compliance, inspection and enforcement 49 33 8 9 0 0 0 82 9 48
2018 Communications or public affairs 50 31 11 6 2 0 0 81 8 66
2018 Access to information and privacy 44 25 18 8 3 0 3 71 10 39
2018 Science and technology 28 29 22 5 16 0 0 57 22 23
2018 Legal services 47 24 18 9 0 0 2 72 10 50
2018 Administration and operations 41 34 17 4 3 1 0 76 6 165
2018 Human resources 33 35 16 12 4 0 0 67 16 42
2018 Financial management 59 23 12 4 2 0 0 83 5 61
2018 Information management 35 46 9 10 0 0 0 81 10 21
2018 Information technology 35 35 13 7 10 0 0 70 17 44
2018 Policy 31 33 16 14 7 0 0 64 21 71
2018 Project management 28 35 20 17 0 0 0 64 17 35
2018 Other services to the public 26 20 35 16 3 0 0 46 19 29
2018 None of the above 52 28 7 6 3 0 4 83 9 54
2017 Client contact centre 39 38 5 5 4 0 9 85 9 22
2017 Federal regulators 24 40 18 6 8 0 4 67 15 60
2017 Compliance, inspection and enforcement 46 23 14 15 3 0 0 69 17 41
2017 Communications or public affairs 35 40 20 3 4 0 0 74 6 61
2017 Access to information and privacy 43 16 22 15 0 0 4 61 16 26
2017 Science and technology 27 42 20 7 4 0 0 69 11 27
2017 Legal services 35 40 17 4 4 0 0 75 8 52
2017 Administration and operations 39 39 14 5 1 0 2 79 6 177
2017 Human resources 43 32 8 15 3 0 0 75 17 39
2017 Financial management 53 28 17 2 0 0 0 81 2 61
2017 Information management 45 20 11 5 0 0 21 81 6 21
2017 Information technology 33 40 10 10 3 0 3 76 14 51
2017 Policy 29 45 11 9 6 0 0 74 15 57
2017 Project management 29 34 20 9 7 0 2 64 15 41
2017 Other services to the public 46 16 19 13 3 3 0 64 17 25
2017 None of the above 29 27 16 15 1 2 10 63 19 51
2014 Client contact centre 40 40 7 7 7 0 0 80 13 30
2014 Federal regulators 27 35 16 13 2 0 8 67 16 63
2014 Compliance, inspection and enforcement 36 40 11 4 2 0 7 81 7 45
2014 Communications or public affairs 44 31 15 4 4 0 1 76 9 68
2014 Access to information and privacy 36 20 25 5 9 0 5 60 14 44
2014 Science and technology 44 25 6 19 6 0 0 69 25 16
2014 Legal services 41 36 14 3 5 0 1 78 8 86
2014 Administration and operations 45 28 14 6 6 0 2 75 12 288
2014 Human resources 34 48 10 2 6 0 0 82 8 50
2014 Financial management 41 29 20 8 2 0 0 71 10 51
2014 Information management 48 38 0 10 3 0 0 86 14 29
2014 Information technology 41 40 15 4 0 0 0 81 4 68
2014 Other services to the public 38 30 25 3 3 0 3 69 5 40
2014 None of the above 35 36 12 12 3 1 1 72 16 138

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 0 4 40 28 27 0 0 56 4 22
2019 Federal regulators 4 19 30 30 12 2 1 44 24 57
2019 Compliance, inspection and enforcement 4 14 30 28 23 0 0 51 18 47
2019 Communications or public affairs 6 15 42 21 16 0 0 37 21 47
2019 Access to information and privacy 6 16 22 32 18 6 0 54 23 32
2019 Science and technology 4 19 34 31 12 0 0 43 23 26
2019 Legal services 7 9 25 31 25 0 3 58 16 66
2019 Administration and operations 7 20 23 29 20 1 1 50 27 162
2019 Human resources 7 17 35 21 20 0 0 41 24 53
2019 Financial management 2 17 28 38 15 0 0 53 19 51
2019 Information management 8 14 34 24 17 0 3 43 22 27
2019 Information technology 10 27 36 19 8 0 0 27 37 50
2019 Policy 5 14 49 20 12 0 0 32 19 62
2019 Project management 6 32 37 10 15 0 0 25 38 32
2019 Other services to the public 0 0 49 19 32 0 0 51 0 22
2019 None of the above 8 20 36 14 16 2 4 32 30 55
2018 Client contact centre 3 13 22 23 23 4 11 55 19 28
2018 Federal regulators 18 16 34 22 8 0 2 31 34 61
2018 Compliance, inspection and enforcement 8 14 20 29 27 0 2 57 23 48
2018 Communications or public affairs 10 23 28 20 20 0 0 39 33 66
2018 Access to information and privacy 3 23 26 25 19 3 3 46 27 39
2018 Science and technology 6 9 46 36 3 0 0 39 15 22
2018 Legal services 5 15 30 25 25 0 2 51 19 50
2018 Administration and operations 9 17 33 22 18 1 0 40 26 164
2018 Human resources 11 18 38 20 10 0 2 31 29 42
2018 Financial management 1 20 27 35 15 0 2 51 22 61
2018 Information management 14 14 33 31 4 4 0 37 29 21
2018 Information technology 11 41 20 23 4 0 0 28 52 44
2018 Policy 16 19 35 15 12 0 3 28 35 72
2018 Project management 10 35 29 15 11 0 0 26 45 35
2018 Other services to the public 3 18 43 22 11 0 4 34 21 29
2018 None of the above 10 17 24 29 16 1 2 47 28 54
2017 Client contact centre 0 14 26 28 22 0 9 56 16 22
2017 Federal regulators 8 16 44 26 7 0 0 33 23 60
2017 Compliance, inspection and enforcement 5 17 19 39 17 0 3 58 23 41
2017 Communications or public affairs 12 17 37 16 12 1 5 30 30 61
2017 Access to information and privacy 4 23 38 11 21 0 4 33 27 26
2017 Science and technology 9 5 45 26 13 0 3 40 14 27
2017 Legal services 11 12 32 22 20 0 4 44 23 52
2017 Administration and operations 8 16 40 14 14 2 5 30 26 176
2017 Human resources 14 3 43 20 16 0 3 37 18 39
2017 Financial management 2 19 35 31 10 0 4 42 21 61
2017 Information management 5 25 25 41 5 0 0 46 29 21
2017 Information technology 11 25 38 18 6 0 2 24 37 51
2017 Policy 8 16 38 24 13 2 0 38 24 56
2017 Project management 14 29 48 7 0 0 2 7 44 40
2017 Other services to the public 4 13 44 18 18 3 0 37 17 25
2017 None of the above 12 23 31 15 18 0 0 33 36 51
2014 Client contact centre 10 17 37 20 10 0 7 32 29 30
2014 Federal regulators 6 17 40 17 10 2 8 30 26 63
2014 Compliance, inspection and enforcement 7 20 24 24 18 2 4 45 29 45
2014 Communications or public affairs 6 32 34 9 13 1 4 23 41 68
2014 Access to information and privacy 16 23 30 11 14 0 7 27 41 44
2014 Science and technology 6 13 38 38 0 0 6 40 20 16
2014 Legal services 1 6 28 35 29 0 0 65 7 85
2014 Administration and operations 10 22 32 19 15 1 2 35 32 288
2014 Human resources 14 26 26 16 10 0 8 28 43 50
2014 Financial management 6 24 27 27 14 0 2 42 30 51
2014 Information management 3 31 24 28 14 0 0 41 34 29
2014 Information technology 4 24 32 22 16 0 1 39 28 68
2014 Other services to the public 8 20 45 10 10 3 5 22 30 40
2014 None of the above 8 18 29 28 13 1 4 42 27 138

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 4 4 27 25 36 0 4 63 9 23
2019 Federal regulators 2 15 33 24 23 0 4 48 18 57
2019 Compliance, inspection and enforcement 4 10 28 26 32 0 0 58 14 48
2019 Communications or public affairs 12 18 21 23 24 2 0 48 31 47
2019 Access to information and privacy 9 24 24 31 9 3 0 41 34 33
2019 Science and technology 12 15 34 15 24 0 0 39 27 26
2019 Legal services 3 12 19 36 24 1 5 63 16 65
2019 Administration and operations 6 14 27 26 26 1 1 52 20 162
2019 Human resources 8 15 14 34 27 2 0 63 23 52
2019 Financial management 0 9 24 37 30 0 0 68 9 51
2019 Information management 18 15 30 23 14 0 0 38 33 27
2019 Information technology 7 9 18 33 26 4 2 63 18 50
2019 Policy 5 13 27 31 20 4 0 53 19 61
2019 Project management 10 22 28 19 18 3 0 38 33 32
2019 Other services to the public 0 0 35 32 33 0 0 65 0 22
2019 None of the above 17 11 32 14 25 2 0 40 28 56
2018 Client contact centre 6 3 19 25 31 8 7 66 11 26
2018 Federal regulators 12 14 19 30 22 0 3 53 27 61
2018 Compliance, inspection and enforcement 4 14 32 23 23 2 2 48 19 46
2018 Communications or public affairs 8 13 28 22 28 1 0 50 21 66
2018 Access to information and privacy 3 8 28 36 21 3 3 60 11 39
2018 Science and technology 17 13 25 36 7 3 0 44 30 22
2018 Legal services 12 8 25 24 29 2 0 54 21 50
2018 Administration and operations 8 13 28 25 25 0 2 51 21 163
2018 Human resources 4 24 28 25 15 2 2 42 29 42
2018 Financial management 7 12 23 33 20 2 3 55 20 61
2018 Information management 4 10 31 33 16 0 5 52 15 21
2018 Information technology 6 35 12 29 14 2 2 45 42 44
2018 Policy 20 20 25 16 16 0 3 33 41 72
2018 Project management 21 25 37 11 6 0 0 17 46 35
2018 Other services to the public 6 8 36 34 17 0 0 51 14 29
2018 None of the above 9 12 31 27 16 3 2 45 22 54
2017 Client contact centre 0 0 32 27 30 5 6 64 0 22
2017 Federal regulators 7 9 29 28 25 2 0 54 16 59
2017 Compliance, inspection and enforcement 8 7 27 21 29 2 6 54 17 41
2017 Communications or public affairs 15 12 23 23 21 3 3 47 29 61
2017 Access to information and privacy 0 27 31 7 25 4 7 36 30 26
2017 Science and technology 4 12 30 36 14 0 3 52 17 27
2017 Legal services 4 15 20 25 31 0 6 59 20 52
2017 Administration and operations 7 14 24 23 23 3 7 50 23 177
2017 Human resources 0 19 25 26 19 3 7 50 22 39
2017 Financial management 1 20 22 22 28 5 2 54 23 61
2017 Information management 9 9 28 25 18 0 11 48 20 21
2017 Information technology 7 10 24 28 26 2 4 57 18 51
2017 Policy 6 22 31 16 15 8 2 35 31 56
2017 Project management 15 34 20 21 5 0 5 27 52 40
2017 Other services to the public 0 22 37 17 17 7 0 37 23 25
2017 None of the above 13 19 27 16 21 2 2 38 34 49
2014 Client contact centre 3 21 17 24 21 3 10 52 28 29
2014 Federal regulators 3 16 23 26 26 0 6 55 21 62
2014 Compliance, inspection and enforcement 7 13 18 22 31 2 7 59 22 45
2014 Communications or public affairs 3 18 25 25 24 1 4 52 22 68
2014 Access to information and privacy 11 9 27 25 25 0 2 51 21 44
2014 Science and technology 6 19 19 38 13 0 6 53 27 16
2014 Legal services 6 10 23 24 35 1 0 60 16 86
2014 Administration and operations 9 16 24 25 22 2 3 49 26 288
2014 Human resources 8 20 22 26 20 0 4 48 29 50
2014 Financial management 4 12 26 24 30 0 4 56 17 50
2014 Information management 7 7 31 34 17 3 0 54 14 29
2014 Information technology 1 10 21 32 29 3 3 66 13 68
2014 Other services to the public 5 13 20 25 28 5 5 58 19 40
2014 None of the above 11 14 27 20 22 2 4 45 26 138

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 18 0 8 24 44 0 6 72 20 23
2019 Federal regulators 9 17 33 17 19 2 3 38 27 57
2019 Compliance, inspection and enforcement 14 12 28 18 25 0 2 44 27 48
2019 Communications or public affairs 13 13 17 31 24 2 0 57 26 47
2019 Access to information and privacy 3 15 49 12 18 0 3 31 19 33
2019 Science and technology 23 15 15 31 16 0 0 47 38 26
2019 Legal services 10 3 16 37 31 1 1 70 13 66
2019 Administration and operations 4 11 26 28 30 1 1 59 15 161
2019 Human resources 2 5 29 30 31 0 3 63 7 53
2019 Financial management 2 4 30 30 32 0 2 63 7 51
2019 Information management 9 0 20 30 31 0 10 68 10 27
2019 Information technology 4 6 14 41 34 2 0 76 10 50
2019 Policy 3 9 23 28 36 0 0 64 13 61
2019 Project management 20 21 26 18 15 0 0 33 41 33
2019 Other services to the public 0 13 35 24 28 0 0 52 13 21
2019 None of the above 21 9 27 23 18 0 2 42 31 56
2018 Client contact centre 6 10 10 21 40 8 6 70 18 28
2018 Federal regulators 22 16 25 22 13 0 2 35 39 61
2018 Compliance, inspection and enforcement 8 7 32 25 28 0 0 53 14 47
2018 Communications or public affairs 15 18 20 27 20 0 0 47 33 65
2018 Access to information and privacy 15 8 33 23 21 0 0 44 23 39
2018 Science and technology 12 21 35 26 6 0 0 33 33 21
2018 Legal services 8 13 12 33 29 2 2 65 23 50
2018 Administration and operations 5 14 32 23 23 1 2 47 19 162
2018 Human resources 6 9 28 34 19 2 2 56 15 42
2018 Financial management 6 11 20 34 25 3 2 61 18 61
2018 Information management 5 10 41 18 27 0 0 45 15 21
2018 Information technology 5 9 20 38 25 0 2 65 15 43
2018 Policy 9 10 29 25 25 1 1 51 20 72
2018 Project management 18 18 45 14 6 0 0 19 36 35
2018 Other services to the public 14 17 19 18 28 4 0 48 32 29
2018 None of the above 12 11 27 31 18 1 0 50 23 54
2017 Client contact centre 0 20 27 29 24 0 0 53 20 22
2017 Federal regulators 13 20 36 15 14 0 2 30 33 60
2017 Compliance, inspection and enforcement 12 19 23 21 23 0 3 45 31 41
2017 Communications or public affairs 10 11 23 28 22 3 2 53 23 61
2017 Access to information and privacy 16 7 35 21 17 0 4 39 24 26
2017 Science and technology 12 13 31 22 17 0 5 41 26 27
2017 Legal services 11 4 21 24 33 0 6 61 17 52
2017 Administration and operations 7 12 22 28 21 2 8 54 22 177
2017 Human resources 6 5 29 23 26 0 11 55 12 39
2017 Financial management 5 18 14 29 26 1 6 59 25 61
2017 Information management 5 13 14 18 34 5 11 62 22 21
2017 Information technology 7 16 26 19 26 2 4 48 25 50
2017 Policy 4 5 28 32 25 4 2 61 10 56
2017 Project management 24 26 32 12 4 2 0 16 51 40
2017 Other services to the public 10 11 23 22 21 13 0 50 24 25
2017 None of the above 21 5 20 29 23 0 1 53 26 51
2014 Client contact centre 17 7 27 17 20 7 7 42 27 30
2014 Federal regulators 8 23 27 21 15 0 6 38 33 62
2014 Compliance, inspection and enforcement 9 11 31 22 20 0 7 45 21 45
2014 Communications or public affairs 1 12 21 25 35 1 4 64 14 68
2014 Access to information and privacy 30 25 18 11 14 0 2 26 56 44
2014 Science and technology 19 13 25 25 13 0 6 40 33 16
2014 Legal