2019 Public Service Employee Survey Results for Micro-organizations combined by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 45 6 11 6 0 0 78 16 76
2019 Provides services to public - Both English and French 63 29 3 4 2 0 0 91 6 181
2017 Provides services to public - English only 43 42 3 10 2 0 0 85 13 76
2017 Provides services to public - Both English and French 46 43 4 5 2 0 0 90 7 220
2014 Provides services to public - English only 39 43 2 9 7 0 0 82 16 88
2014 Provides services to public - Both English and French 48 40 5 6 1 0 0 88 7 309
2011 Provides services to public - English only 33 37 2 22 5 0 0 70 28 77
2011 Provides services to public - Both English and French 48 41 4 5 2 0 0 89 7 354
2008 Provides services to public - English only 32 54 2 8 4 0 0 86 12 50
2008 Provides services to public - Both English and French 54 35 4 5 3 0 0 88 8 237

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 10 5 2 1 0 0 91 4 75
2019 Provides services to public - Both English and French 73 15 4 5 2 0 1 88 8 180
2017 Provides services to public - English only 78 14 1 1 3 0 2 95 4 76
2017 Provides services to public - Both English and French 58 24 5 12 2 0 0 82 13 220
2014 Provides services to public - English only 88 7 3 0 0 0 2 97 0 88
2014 Provides services to public - Both English and French 60 19 5 9 5 0 1 81 14 308
2011 Provides services to public - English only 76 10 1 4 1 0 7 93 6 77
2011 Provides services to public - Both English and French 56 22 7 8 5 0 2 80 13 353
2008 Provides services to public - English only 74 16 2 2 4 0 2 92 6 50
2008 Provides services to public - Both English and French 56 25 6 10 3 0 0 81 13 236

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 38 4 8 5 0 0 83 13 75
2019 Provides services to public - Both English and French 72 20 2 5 2 0 0 92 7 181
2017 Provides services to public - English only 52 30 5 7 6 0 0 81 13 76
2017 Provides services to public - Both English and French 49 35 3 8 5 0 0 84 13 220
2014 Provides services to public - English only 56 16 6 8 14 0 1 72 22 88
2014 Provides services to public - Both English and French 55 24 4 9 7 0 1 79 16 309
2011 Provides services to public - English only 30 32 7 17 13 0 0 62 31 76
2011 Provides services to public - Both English and French 53 29 5 8 4 0 1 83 12 352

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 26 13 18 9 0 0 60 27 76
2019 Provides services to public - Both English and French 52 28 8 6 4 0 2 82 10 181
2017 Provides services to public - English only 32 31 13 9 16 0 0 63 25 76
2017 Provides services to public - Both English and French 36 43 8 6 5 1 0 80 11 220
2014 Provides services to public - English only 39 26 9 16 10 0 0 65 26 88
2014 Provides services to public - Both English and French 43 29 10 9 6 0 1 73 16 309
2011 Provides services to public - English only 19 30 16 15 18 1 0 50 33 77
2011 Provides services to public - Both English and French 34 37 13 8 5 0 3 73 14 353
2008 Provides services to public - English only 22 28 18 16 14 2 0 51 31 50
2008 Provides services to public - Both English and French 36 38 14 5 5 0 1 75 10 237

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 30 7 11 4 0 0 78 15 76
2019 Provides services to public - Both English and French 67 23 1 7 2 0 0 90 9 181
2017 Provides services to public - English only 55 31 8 6 0 0 0 86 6 75
2017 Provides services to public - Both English and French 51 37 6 4 2 0 0 88 6 220
2014 Provides services to public - English only 55 30 9 3 1 1 1 86 5 88
2014 Provides services to public - Both English and French 54 31 7 7 1 0 0 85 8 308

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 23 12 7 9 0 0 72 16 76
2019 Provides services to public - Both English and French 68 18 3 7 4 0 0 86 11 181
2017 Provides services to public - English only 42 34 8 14 2 1 0 77 15 76
2017 Provides services to public - Both English and French 56 28 5 7 3 0 0 85 10 220
2014 Provides services to public - English only 51 24 10 9 6 0 0 75 15 88
2014 Provides services to public - Both English and French 45 32 10 6 6 0 1 78 12 308
2011 Provides services to public - English only 43 27 11 10 8 0 0 71 18 77
2011 Provides services to public - Both English and French 42 31 10 10 5 0 2 75 15 354

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 31 9 7 9 0 0 74 17 76
2019 Provides services to public - Both English and French 59 24 9 5 3 0 0 83 8 181
2017 Provides services to public - English only 36 47 1 9 6 0 0 83 15 76
2017 Provides services to public - Both English and French 46 39 8 6 1 0 0 85 7 219
2014 Provides services to public - English only 40 38 10 7 6 0 0 77 13 88
2014 Provides services to public - Both English and French 41 35 12 8 3 0 0 76 11 309
2011 Provides services to public - English only 27 43 11 8 11 0 0 71 19 77
2011 Provides services to public - Both English and French 41 35 13 5 5 0 0 76 10 352
2008 Provides services to public - English only 29 42 10 4 15 0 0 71 19 48
2008 Provides services to public - Both English and French 40 41 9 5 5 0 0 81 10 235

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 31 17 12 9 0 0 61 22 76
2019 Provides services to public - Both English and French 51 27 9 8 4 0 0 79 12 181
2017 Provides services to public - English only 28 31 15 8 17 0 2 60 25 76
2017 Provides services to public - Both English and French 35 36 14 9 5 1 0 71 14 220
2014 Provides services to public - English only 27 34 10 13 15 1 0 62 28 88
2014 Provides services to public - Both English and French 34 34 11 13 6 0 1 69 20 309
2011 Provides services to public - English only 20 34 13 15 18 0 0 54 34 77
2011 Provides services to public - Both English and French 28 38 14 11 9 0 1 66 20 354

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 45 5 12 6 0 0 76 19 76
2019 Provides services to public - Both English and French 51 30 10 6 3 0 0 81 9 180
2017 Provides services to public - English only 40 39 4 9 9 0 0 79 18 76
2017 Provides services to public - Both English and French 34 45 9 8 3 0 0 80 11 220

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 31 6 4 5 0 0 85 9 75
2019 Provides services to public - Both English and French 70 23 3 3 1 0 0 92 4 180
2017 Provides services to public - English only 51 33 5 2 8 0 0 85 10 75
2017 Provides services to public - Both English and French 53 37 5 2 2 0 0 91 4 220
2014 Provides services to public - English only 60 26 6 5 2 0 1 87 7 88
2014 Provides services to public - Both English and French 55 35 6 2 1 0 0 90 3 309
2011 Provides services to public - English only 38 43 8 8 4 0 0 80 12 77
2011 Provides services to public - Both English and French 48 37 8 3 3 1 0 86 6 353
2008 Provides services to public - English only 49 37 6 4 4 0 0 86 8 49
2008 Provides services to public - Both English and French 54 35 7 2 3 0 0 89 5 237

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 24 13 17 11 0 0 58 29 76
2019 Provides services to public - Both English and French 55 24 7 10 4 0 0 78 14 181
2017 Provides services to public - English only 31 34 9 8 18 0 0 64 27 76
2017 Provides services to public - Both English and French 40 36 12 9 3 1 0 76 12 220

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 30 12 3 4 0 0 81 7 76
2019 Provides services to public - Both English and French 68 21 7 2 2 0 0 89 4 180
2017 Provides services to public - English only 60 26 10 0 1 0 2 88 1 75
2017 Provides services to public - Both English and French 59 33 6 1 0 0 0 93 1 219
2014 Provides services to public - English only 68 25 5 0 1 1 0 94 1 88
2014 Provides services to public - Both English and French 64 27 6 2 1 0 0 91 3 309
2011 Provides services to public - English only 61 28 4 5 2 0 0 89 7 77
2011 Provides services to public - Both English and French 60 28 9 1 2 0 0 88 3 354

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 41 9 9 8 0 0 73 17 76
2019 Provides services to public - Both English and French 56 24 8 7 5 0 0 80 12 181
2017 Provides services to public - English only 34 42 7 5 12 0 0 76 17 75
2017 Provides services to public - Both English and French 41 37 9 9 2 1 1 79 12 219
2014 Provides services to public - English only 30 33 8 19 10 0 0 63 30 88
2014 Provides services to public - Both English and French 33 37 12 10 8 0 1 70 18 309
2011 Provides services to public - English only 26 28 8 17 21 0 0 54 38 76
2011 Provides services to public - Both English and French 35 37 14 6 7 0 1 73 13 354

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 31 14 12 11 0 0 64 22 76
2019 Provides services to public - Both English and French 59 23 11 5 2 0 0 82 7 181
2017 Provides services to public - English only 31 37 13 8 10 0 0 69 18 75
2017 Provides services to public - Both English and French 41 36 11 9 2 1 0 78 11 218
2014 Provides services to public - English only 34 32 11 13 10 0 0 66 23 88
2014 Provides services to public - Both English and French 40 33 12 9 6 0 0 73 15 309

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 40 14 9 5 0 0 72 15 74
2019 Provides services to public - Both English and French 57 27 8 4 3 0 1 85 7 182
2017 Provides services to public - English only 29 39 10 9 13 0 0 68 22 75
2017 Provides services to public - Both English and French 45 36 12 5 3 0 0 80 8 219
2014 Provides services to public - English only 38 23 13 15 13 0 0 60 27 88
2014 Provides services to public - Both English and French 38 39 12 6 5 0 0 77 11 309
2011 Provides services to public - English only 22 34 18 18 8 0 0 56 25 77
2011 Provides services to public - Both English and French 40 40 10 7 2 0 1 81 9 353

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 36 7 5 7 1 0 81 12 76
2019 Provides services to public - Both English and French 60 24 9 4 3 0 0 84 7 181
2017 Provides services to public - English only 44 33 11 8 4 0 0 77 12 74
2017 Provides services to public - Both English and French 51 36 8 4 1 0 0 87 5 219
2014 Provides services to public - English only 53 31 3 7 6 0 0 84 13 88
2014 Provides services to public - Both English and French 50 31 8 8 2 0 0 81 10 308
2011 Provides services to public - English only 36 41 6 10 7 0 0 76 17 77
2011 Provides services to public - Both English and French 45 39 8 4 3 0 0 85 8 353
2008 Provides services to public - English only 33 45 8 6 8 0 0 78 14 49
2008 Provides services to public - Both English and French 42 41 9 5 3 0 0 83 8 237

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 33 27 8 7 0 1 58 15 76
2019 Provides services to public - Both English and French 37 34 15 9 4 0 0 71 13 181
2017 Provides services to public - English only 23 41 15 13 7 0 1 64 20 76
2017 Provides services to public - Both English and French 39 29 20 7 3 0 2 69 10 220
2014 Provides services to public - English only 31 27 22 8 8 2 2 61 17 88
2014 Provides services to public - Both English and French 38 30 17 8 6 0 1 69 14 309
2011 Provides services to public - English only 27 35 25 8 4 0 1 63 12 77
2011 Provides services to public - Both English and French 32 34 15 10 7 0 2 67 18 352
2008 Provides services to public - English only 36 30 20 8 6 0 0 66 14 50
2008 Provides services to public - Both English and French 29 38 18 8 6 0 0 68 14 236

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 20 40 21 13 0 0 34 26 76
2019 Provides services to public - Both English and French 7 14 33 25 20 1 1 46 21 181
2017 Provides services to public - English only 11 20 38 14 9 1 6 25 34 75
2017 Provides services to public - Both English and French 9 20 36 17 14 0 4 32 30 220
2014 Provides services to public - English only 8 17 39 16 15 2 3 33 27 88
2014 Provides services to public - Both English and French 11 28 26 19 13 0 3 33 40 308
2011 Provides services to public - English only 16 29 35 12 4 0 4 17 47 77
2011 Provides services to public - Both English and French 10 20 37 20 9 0 4 30 31 349
2008 Provides services to public - English only 14 22 34 10 14 2 4 26 38 50
2008 Provides services to public - Both English and French 10 22 33 23 9 1 2 34 33 236

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 17 31 23 19 1 0 42 26 76
2019 Provides services to public - Both English and French 10 15 22 25 28 1 0 53 25 182
2017 Provides services to public - English only 13 16 22 28 14 1 6 45 32 75
2017 Provides services to public - Both English and French 3 19 29 19 24 2 4 46 23 220
2014 Provides services to public - English only 13 13 26 25 18 0 5 46 27 87
2014 Provides services to public - Both English and French 8 15 24 26 23 1 4 51 24 309
2011 Provides services to public - English only 31 16 36 11 4 0 2 15 48 77
2011 Provides services to public - Both English and French 8 15 25 26 18 2 5 48 25 350
2008 Provides services to public - English only 16 10 34 12 20 2 6 35 28 50
2008 Provides services to public - Both English and French 8 16 23 23 21 3 6 49 26 235

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 22 32 20 10 1 0 30 38 76
2019 Provides services to public - Both English and French 11 9 27 22 30 0 2 52 20 182
2017 Provides services to public - English only 25 16 20 25 6 3 6 34 44 75
2017 Provides services to public - Both English and French 10 13 28 22 21 2 4 46 25 220
2014 Provides services to public - English only 24 17 26 16 13 1 3 30 43 88
2014 Provides services to public - Both English and French 8 16 28 21 21 1 5 45 25 309
2011 Provides services to public - English only 32 25 22 10 5 1 5 16 60 77
2011 Provides services to public - Both English and French 11 17 27 22 15 2 5 40 30 352
2008 Provides services to public - English only 16 14 33 22 12 0 2 35 31 49
2008 Provides services to public - Both English and French 11 16 22 21 24 2 4 48 29 235

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 9 30 31 21 0 0 52 18 75
2019 Provides services to public - Both English and French 8 6 22 31 30 1 3 63 14 180
2017 Provides services to public - English only 4 22 28 25 10 6 6 40 29 76
2017 Provides services to public - Both English and French 7 14 25 27 23 1 3 52 22 220
2014 Provides services to public - English only 6 19 26 27 17 1 3 46 26 88
2014 Provides services to public - Both English and French 5 12 30 29 20 1 3 52 17 309
2011 Provides services to public - English only 22 7 28 25 13 0 5 40 30 77
2011 Provides services to public - Both English and French 5 13 32 28 16 1 5 47 19 352
2008 Provides services to public - English only 10 6 24 28 30 0 2 59 16 50
2008 Provides services to public - Both English and French 7 14 28 28 19 1 3 49 22 236

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 19 26 27 14 1 0 41 33 76
2019 Provides services to public - Both English and French 10 14 25 20 27 3 2 49 25 182
2017 Provides services to public - English only 17 25 20 15 15 3 6 33 46 75
2017 Provides services to public - Both English and French 12 20 20 20 21 3 4 44 34 220
2014 Provides services to public - English only 22 17 20 18 16 2 5 37 41 88
2014 Provides services to public - Both English and French 13 17 28 19 18 2 4 39 32 309
2011 Provides services to public - English only 29 25 21 15 6 1 2 22 56 77
2011 Provides services to public - Both English and French 17 19 23 21 14 1 4 37 38 352
2008 Provides services to public - English only 10 17 19 25 27 0 2 53 28 48
2008 Provides services to public - Both English and French 10 23 27 16 17 0 6 36 35 235

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 15 29 23 19 1 0 42 28 76
2019 Provides services to public - Both English and French 9 18 28 21 21 3 1 43 28 181
2017 Provides services to public - English only 11 10 22 23 21 6 6 51 24 75
2017 Provides services to public - Both English and French 6 20 25 24 18 2 5 46 27 220
2014 Provides services to public - English only 9 11 25 20 26 2 6 50 23 87
2014 Provides services to public - Both English and French 5 18 22 30 19 2 4 52 25 307
2011 Provides services to public - English only 30 11 30 10 10 3 5 21 46 76
2011 Provides services to public - Both English and French 10 18 24 25 16 2 4 44 29 348
2008 Provides services to public - English only 10 22 31 16 12 2 6 31 36 49
2008 Provides services to public - Both English and French 11 20 30 19 13 3 4 34 34 236

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 15 27 28 10 1 0 39 34 76
2019 Provides services to public - Both English and French 9 8 27 22 29 3 2 54 18 182
2017 Provides services to public - English only 19 17 27 14 17 3 3 33 38 75
2017 Provides services to public - Both English and French 5 11 33 25 18 4 4 47 16 220
2014 Provides services to public - English only 21 20 31 13 13 1 2 26 42 87
2014 Provides services to public - Both English and French 7 16 29 22 19 2 5 44 25 307

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 16 33 25 13 0 0 38 29 76
2019 Provides services to public - Both English and French 6 10 26 29 26 1 2 57 16 182
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 78 15 3 4 0 0 1 94 4 75
2019 Provides services to public - Both English and French 75 14 2 4 3 0 2 91 7 182
2017 Provides services to public - English only 71 16 2 4 2 0 5 91 7 76
2017 Provides services to public - Both English and French 63 24 4 7 1 0 1 88 8 219
2014 Provides services to public - English only 80 8 8 0 2 0 2 90 2 88
2014 Provides services to public - Both English and French 70 17 3 7 3 0 1 88 10 308
2011 Provides services to public - English only 75 10 5 2 2 1 4 90 5 77
2011 Provides services to public - Both English and French 69 21 3 5 2 0 0 90 7 354
2008 Provides services to public - English only 64 20 2 2 2 0 10 93 4 50
2008 Provides services to public - Both English and French 61 22 5 4 6 0 2 84 10 237

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 25 25 9 11 6 3 51 22 75
2019 Provides services to public - Both English and French 49 19 10 9 8 4 2 72 18 182
2017 Provides services to public - English only 29 20 23 7 18 3 0 50 26 76
2017 Provides services to public - Both English and French 33 33 12 10 6 3 4 70 17 220
2014 Provides services to public - English only 17 39 14 11 14 2 3 59 27 88
2014 Provides services to public - Both English and French 31 23 16 11 10 4 5 59 23 309

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 26 6 11 12 0 0 71 23 76
2019 Provides services to public - Both English and French 61 20 8 5 6 1 0 81 11 182
2017 Provides services to public - English only 40 19 13 11 17 0 0 59 28 76
2017 Provides services to public - Both English and French 47 31 8 8 5 0 0 79 13 220
2014 Provides services to public - English only 35 28 7 18 11 0 0 64 30 88
2014 Provides services to public - Both English and French 46 28 11 7 6 1 1 75 14 309

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 35 5 13 3 0 0 79 16 76
2019 Provides services to public - Both English and French 58 29 5 4 4 0 0 86 9 181
2017 Provides services to public - English only 30 42 5 13 10 0 0 72 23 76
2017 Provides services to public - Both English and French 50 36 7 5 2 0 0 86 7 219
2014 Provides services to public - English only 35 34 8 18 5 0 0 69 23 88
2014 Provides services to public - Both English and French 48 35 9 6 3 0 0 83 8 309

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 46 5 14 4 0 0 77 18 76
2019 Provides services to public - Both English and French 56 30 6 4 3 0 0 86 7 182
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 26 9 5 9 0 4 76 15 76
2019 Provides services to public - Both English and French 58 22 7 5 1 0 7 86 6 182

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 30 7 10 12 0 3 71 22 75
2019 Provides services to public - Both English and French 52 25 10 5 5 1 3 80 10 180
2017 Provides services to public - English only 36 33 11 10 6 0 3 71 17 76
2017 Provides services to public - Both English and French 40 34 11 10 4 1 2 75 13 220
2014 Provides services to public - English only 39 33 10 8 9 0 1 72 17 88
2014 Provides services to public - Both English and French 40 35 10 6 4 0 3 78 11 309
2011 Provides services to public - English only 29 31 9 16 13 1 0 62 29 77
2011 Provides services to public - Both English and French 35 36 12 10 4 0 3 74 14 354
2008 Provides services to public - English only 32 30 4 18 12 2 2 65 31 50
2008 Provides services to public - Both English and French 34 34 10 9 8 1 4 71 18 237

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 24 16 1 11 1 3 70 12 76
2019 Provides services to public - Both English and French 58 21 9 4 3 0 4 83 7 181
2017 Provides services to public - English only 35 30 10 13 10 0 2 67 24 76
2017 Provides services to public - Both English and French 47 27 13 4 3 4 2 78 8 220
2014 Provides services to public - English only 51 22 13 9 5 0 1 74 14 88
2014 Provides services to public - Both English and French 49 28 9 4 4 1 5 82 9 308
2011 Provides services to public - English only 30 36 8 11 10 5 0 69 22 77
2011 Provides services to public - Both English and French 40 33 11 6 4 3 3 78 10 354
2008 Provides services to public - English only 34 32 10 12 12 0 0 66 24 50
2008 Provides services to public - Both English and French 40 29 14 6 6 2 3 72 13 237

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 22 9 13 9 1 3 67 23 75
2019 Provides services to public - Both English and French 57 23 9 4 3 0 3 84 7 182
2017 Provides services to public - English only 32 36 11 8 10 0 2 70 18 76
2017 Provides services to public - Both English and French 38 39 11 5 4 1 2 80 9 219
2014 Provides services to public - English only 40 28 10 11 8 1 1 70 20 88
2014 Provides services to public - Both English and French 47 30 8 7 5 0 3 80 12 309
2011 Provides services to public - English only 26 32 11 15 15 1 0 59 30 77
2011 Provides services to public - Both English and French 40 34 9 8 5 1 2 77 14 351
2008 Provides services to public - English only 28 30 10 20 12 0 0 58 32 50
2008 Provides services to public - Both English and French 40 34 10 6 7 0 3 76 14 237

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 5 5 1 4 0 4 90 5 76
2019 Provides services to public - Both English and French 85 5 2 1 2 0 5 95 3 181
2017 Provides services to public - English only 80 8 4 1 2 0 4 92 4 76
2017 Provides services to public - Both English and French 78 15 3 2 0 0 2 94 2 220
2014 Provides services to public - English only 84 8 3 1 0 0 3 95 1 88
2014 Provides services to public - Both English and French 79 10 2 4 2 0 3 92 6 309
2011 Provides services to public - English only 82 8 4 0 2 0 4 94 2 76
2011 Provides services to public - Both English and French 76 14 3 2 2 0 3 92 5 351
2008 Provides services to public - English only 64 18 6 0 2 0 10 91 2 50
2008 Provides services to public - Both English and French 74 11 3 5 3 0 4 88 8 237

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 20 6 3 5 1 3 85 9 76
2019 Provides services to public - Both English and French 69 12 3 3 3 1 9 91 6 182
2017 Provides services to public - English only 52 31 4 2 6 1 3 87 9 76
2017 Provides services to public - Both English and French 57 23 6 4 3 2 6 86 7 219
2014 Provides services to public - English only 56 24 7 3 7 0 3 82 11 88
2014 Provides services to public - Both English and French 48 19 7 6 7 3 9 77 15 309
2011 Provides services to public - English only 32 33 8 10 9 4 3 71 20 77
2011 Provides services to public - Both English and French 39 25 9 9 7 2 10 73 17 353

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 21 11 2 9 0 3 77 12 76
2019 Provides services to public - Both English and French 72 14 5 1 5 0 3 88 6 181
2017 Provides services to public - English only 45 26 10 5 10 0 3 74 16 76
2017 Provides services to public - Both English and French 58 24 9 3 3 1 2 84 6 220

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 22 11 4 11 0 1 75 15 76
2019 Provides services to public - Both English and French 62 19 5 7 3 0 3 84 10 182
2017 Provides services to public - English only 37 27 11 11 11 0 3 66 23 76
2017 Provides services to public - Both English and French 52 27 11 5 2 0 2 81 8 219
2014 Provides services to public - English only 53 19 9 10 7 0 1 74 17 88
2014 Provides services to public - Both English and French 50 27 10 5 6 0 2 79 10 308

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 32 19 12 6 0 5 61 19 16
2019 Provides services to public - Both English and French 50 35 6 5 3 0 0 85 8 59
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 32 12 9 12 0 0 66 21 76
2019 Provides services to public - Both English and French 47 27 8 7 7 4 1 77 14 180
2017 Provides services to public - English only 26 34 15 10 12 4 0 62 22 76
2017 Provides services to public - Both English and French 35 32 15 9 5 3 0 70 14 220
2014 Provides services to public - English only 39 25 11 15 8 1 1 65 23 88
2014 Provides services to public - Both English and French 35 32 15 9 6 4 0 70 15 308
2011 Provides services to public - English only 17 23 27 12 18 2 0 42 30 77
2011 Provides services to public - Both English and French 28 32 14 11 9 5 1 64 21 352

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 37 11 9 12 0 0 69 21 76
2019 Provides services to public - Both English and French 53 24 9 8 5 0 1 78 13 180
2017 Provides services to public - English only 28 30 15 16 12 0 0 58 27 76
2017 Provides services to public - Both English and French 38 30 15 10 5 2 0 69 15 220
2014 Provides services to public - English only 35 22 10 17 15 0 1 57 32 88
2014 Provides services to public - Both English and French 33 35 15 9 7 1 0 68 17 307
2011 Provides services to public - English only 14 20 22 10 34 0 0 34 44 77
2011 Provides services to public - Both English and French 29 33 15 9 9 3 2 65 19 351
2008 Provides services to public - English only 22 22 20 14 10 4 6 50 27 49
2008 Provides services to public - Both English and French 34 27 17 9 10 2 2 63 20 236

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 30 15 20 11 3 0 53 32 76
2019 Provides services to public - Both English and French 39 31 9 10 4 6 1 75 16 180
2017 Provides services to public - English only 24 31 10 18 17 1 0 55 35 76
2017 Provides services to public - Both English and French 27 34 17 11 6 4 0 64 18 219
2014 Provides services to public - English only 27 19 16 20 14 2 1 48 35 88
2014 Provides services to public - Both English and French 26 33 17 13 7 4 0 61 21 308
2011 Provides services to public - English only 13 11 20 23 30 4 0 25 55 77
2011 Provides services to public - Both English and French 20 38 20 9 8 4 1 61 18 353
2008 Provides services to public - English only 22 24 18 18 12 6 0 49 32 50
2008 Provides services to public - Both English and French 24 35 19 10 7 3 1 63 17 237

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 34 8 22 11 1 0 58 33 76
2019 Provides services to public - Both English and French 41 28 9 14 5 2 1 71 20 179
2017 Provides services to public - English only 22 32 15 14 16 2 0 55 30 76
2017 Provides services to public - Both English and French 28 34 16 14 6 2 0 63 20 220
2014 Provides services to public - English only 26 25 11 19 16 1 1 52 36 88
2014 Provides services to public - Both English and French 23 34 17 14 10 1 1 58 24 309
2011 Provides services to public - English only 12 14 8 30 33 2 0 27 65 77
2011 Provides services to public - Both English and French 20 38 16 14 8 3 1 61 23 352
2008 Provides services to public - English only 28 14 18 24 16 0 0 42 40 50
2008 Provides services to public - Both English and French 27 36 14 14 9 0 0 63 23 236

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 19 9 16 10 7 7 60 30 76
2019 Provides services to public - Both English and French 71 15 7 2 1 2 2 90 2 182
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 41 12 13 5 1 0 69 18 76
2019 Provides services to public - Both English and French 45 38 8 5 4 0 0 82 9 181
2017 Provides services to public - English only 38 32 7 12 12 0 0 70 23 76
2017 Provides services to public - Both English and French 38 41 13 6 3 0 0 79 9 220
2014 Provides services to public - English only 34 32 13 11 10 0 0 66 22 88
2014 Provides services to public - Both English and French 40 39 11 6 4 0 0 80 9 309
2011 Provides services to public - English only 18 23 16 23 19 1 0 41 43 77
2011 Provides services to public - Both English and French 33 37 14 8 5 1 1 72 14 350

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 43 11 9 15 3 0 63 25 76
2019 Provides services to public - Both English and French 32 37 12 11 7 1 0 70 19 179

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 36 13 7 8 1 0 72 15 76
2019 Provides services to public - Both English and French 54 23 5 10 6 2 0 78 17 182
2017 Provides services to public - English only 36 30 17 12 3 3 0 68 15 76
2017 Provides services to public - Both English and French 41 32 13 8 4 2 1 75 12 220
2014 Provides services to public - English only 41 31 14 5 8 1 1 73 13 88
2014 Provides services to public - Both English and French 44 32 9 8 4 1 1 78 13 309
2011 Provides services to public - English only 22 36 12 13 16 1 0 59 29 77
2011 Provides services to public - Both English and French 40 31 10 6 7 4 1 75 14 352
2008 Provides services to public - English only 30 34 12 10 8 2 4 68 19 50
2008 Provides services to public - Both English and French 41 33 9 7 8 1 1 75 15 237

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 40 14 8 11 0 0 68 18 76
2019 Provides services to public - Both English and French 48 25 11 9 5 2 0 75 14 181

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 22 28 5 17 5 0 47 23 76
2019 Provides services to public - Both English and French 33 19 11 8 12 13 4 63 24 180
2017 Provides services to public - English only 17 24 15 14 19 8 2 46 37 76
2017 Provides services to public - Both English and French 23 18 19 12 14 10 3 48 30 220
2014 Provides services to public - English only 22 16 16 14 19 9 5 43 38 88
2014 Provides services to public - Both English and French 19 16 18 11 14 14 8 45 32 309
2011 Provides services to public - English only 11 20 22 18 23 4 2 33 44 77
2011 Provides services to public - Both English and French 20 19 18 13 11 12 7 48 30 352

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 27 14 11 15 1 0 60 26 76
2019 Provides services to public - Both English and French 47 24 13 9 7 1 0 71 16 182
2017 Provides services to public - English only 29 24 9 13 23 2 0 54 37 75
2017 Provides services to public - Both English and French 36 35 12 8 4 4 0 74 13 220
2014 Provides services to public - English only 36 18 6 16 20 3 0 56 38 88
2014 Provides services to public - Both English and French 34 31 14 13 5 3 1 68 18 309
2011 Provides services to public - English only 16 25 6 19 33 1 0 41 52 77
2011 Provides services to public - Both English and French 27 29 16 10 11 4 3 61 22 353
2008 Provides services to public - English only 24 34 12 16 12 2 0 59 29 50
2008 Provides services to public - Both English and French 35 34 15 5 9 0 0 70 15 237

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 21 18 18 24 0 2 39 43 76
2019 Provides services to public - Both English and French 26 25 12 14 15 2 6 55 32 182
2017 Provides services to public - English only 17 19 10 16 30 5 2 39 50 75
2017 Provides services to public - Both English and French 20 22 16 16 17 4 6 46 37 220
2014 Provides services to public - English only 22 14 15 16 28 0 6 37 47 88
2014 Provides services to public - Both English and French 17 18 14 15 25 2 10 39 45 309
2011 Provides services to public - English only 11 20 17 14 36 1 1 31 51 77
2011 Provides services to public - Both English and French 11 19 14 18 25 1 11 34 49 354
2008 Provides services to public - English only 10 22 12 14 40 0 2 33 55 50
2008 Provides services to public - Both English and French 11 18 17 17 26 2 9 33 48 234

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 22 16 3 3 0 4 78 6 76
2019 Provides services to public - Both English and French 59 22 9 5 2 1 3 83 8 182

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 14 9 5 11 1 11 71 19 76
2019 Provides services to public - Both English and French 75 7 2 1 1 2 13 96 1 181

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 16 11 12 11 1 2 65 23 76
2019 Provides services to public - Both English and French 59 24 8 3 2 1 3 86 5 182

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 11 15 16 13 2 2 53 31 76
2019 Provides services to public - Both English and French 60 18 8 3 4 2 4 83 8 181

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 22 9 12 23 3 4 53 37 76
2019 Provides services to public - Both English and French 70 11 4 4 3 1 7 88 7 180

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 21 8 4 6 3 4 80 11 76
2019 Provides services to public - Both English and French 73 11 7 3 2 1 3 87 5 182

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 13 9 4 7 3 2 79 12 76
2019 Provides services to public - Both English and French 82 6 3 1 3 2 4 93 4 181

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 76 9 4 1 2 3 4 92 4 76
2019 Provides services to public - Both English and French 88 3 1 0 1 1 6 98 1 180

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 43 20 14 3 0 0 63 17 76
2019 Provides services to public - Both English and French 45 30 15 6 2 1 0 76 8 181
2017 Provides services to public - English only 28 26 20 18 7 1 0 55 25 74
2017 Provides services to public - Both English and French 32 43 16 4 3 2 0 76 7 219

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 52 12 8 5 0 0 75 13 76
2019 Provides services to public - Both English and French 57 28 7 5 3 0 0 85 7 182
2017 Provides services to public - English only 34 41 9 12 5 0 0 74 17 75
2017 Provides services to public - Both English and French 47 38 9 5 1 1 0 85 6 217
2014 Provides services to public - English only 44 27 9 13 6 1 0 72 18 88
2014 Provides services to public - Both English and French 45 35 12 4 3 1 1 81 7 308
2011 Provides services to public - English only 22 30 14 15 16 2 0 53 32 77
2011 Provides services to public - Both English and French 39 38 14 4 3 2 1 78 8 351

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 36 13 6 4 1 0 78 9 76
2019 Provides services to public - Both English and French 60 21 12 3 3 1 0 82 6 182
2017 Provides services to public - English only 40 30 13 9 7 0 0 70 17 75
2017 Provides services to public - Both English and French 42 36 11 4 1 4 2 83 5 220
2014 Provides services to public - English only 47 28 9 9 5 2 0 77 14 88
2014 Provides services to public - Both English and French 43 33 13 3 3 4 2 80 6 309

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 26 7 10 7 0 0 77 16 76
2019 Provides services to public - Both English and French 67 24 5 2 3 0 0 91 4 182
2017 Provides services to public - English only 42 29 14 7 8 0 0 71 15 74
2017 Provides services to public - Both English and French 51 38 7 3 1 0 0 89 4 218
2014 Provides services to public - English only 47 33 6 8 7 0 0 80 15 88
2014 Provides services to public - Both English and French 55 29 9 3 3 0 0 85 6 309
2011 Provides services to public - English only 28 38 14 6 14 0 0 66 20 76
2011 Provides services to public - Both English and French 47 35 9 4 4 1 1 83 8 352
2008 Provides services to public - English only 36 30 16 6 12 0 0 66 18 50
2008 Provides services to public - Both English and French 44 34 9 6 6 0 1 79 12 236

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 27 12 7 14 0 0 67 21 76
2019 Provides services to public - Both English and French 62 25 6 2 4 1 0 87 7 181
2017 Provides services to public - English only 29 31 12 13 14 1 0 61 28 75
2017 Provides services to public - Both English and French 45 32 14 6 3 0 0 77 9 219
2014 Provides services to public - English only 38 20 17 14 10 1 0 59 24 88
2014 Provides services to public - Both English and French 39 32 14 8 6 0 0 71 15 308
2011 Provides services to public - English only 14 24 18 18 23 2 0 39 42 77
2011 Provides services to public - Both English and French 38 32 16 5 7 1 0 71 13 352

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 29 13 8 10 0 0 68 18 76
2019 Provides services to public - Both English and French 60 26 6 4 4 1 0 86 8 182
2017 Provides services to public - English only 35 32 8 14 11 0 0 66 26 75
2017 Provides services to public - Both English and French 47 32 13 7 1 0 0 79 8 219
2014 Provides services to public - English only 40 22 7 20 11 0 0 61 32 88
2014 Provides services to public - Both English and French 39 32 13 11 5 0 0 72 15 309
2011 Provides services to public - English only 15 25 23 17 21 0 0 40 37 77
2011 Provides services to public - Both English and French 37 36 13 8 6 0 0 73 14 350
2008 Provides services to public - English only 30 34 14 12 10 0 0 64 22 50
2008 Provides services to public - Both English and French 36 37 11 8 8 0 0 73 16 237

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 20 21 12 17 2 0 48 30 76
2019 Provides services to public - Both English and French 56 15 10 9 6 2 1 73 16 181
2017 Provides services to public - English only 28 18 23 8 17 6 0 49 26 75
2017 Provides services to public - Both English and French 42 25 17 7 9 1 0 67 16 219
2014 Provides services to public - English only 39 15 15 14 14 3 1 56 29 88
2014 Provides services to public - Both English and French 39 18 15 14 11 2 2 59 25 309
2011 Provides services to public - English only 14 20 20 21 20 5 0 36 43 77
2011 Provides services to public - Both English and French 35 27 13 10 8 5 1 67 19 352
2008 Provides services to public - English only 28 26 14 12 16 4 0 56 29 50
2008 Provides services to public - Both English and French 30 25 16 12 12 4 1 58 25 237
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 32 35 33 76
2019 Provides services to public - Both English and French 27 43 30 182
2017 Provides services to public - English only 30 29 41 76
2017 Provides services to public - Both English and French 24 43 32 219
2014 Provides services to public - English only 25 44 31 88
2014 Provides services to public - Both English and French 37 31 32 309
2011 Provides services to public - English only 37 26 37 77
2011 Provides services to public - Both English and French 35 37 28 354

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 13 8 56 0 16 7 25
2019 Provides services to public - Both English and French 14 8 68 2 2 6 50
2017 Provides services to public - English only 12 0 36 13 27 12 23
2017 Provides services to public - Both English and French 14 17 58 4 3 4 55
2014 Provides services to public - English only 27 0 59 14 9999 0 22
2014 Provides services to public - Both English and French 11 15 59 4 9999 11 113
2011 Provides services to public - English only 11 10 41 22 9999 17 29
2011 Provides services to public - Both English and French 21 11 55 3 9999 9 123
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 46 10 5 0 2 9 83 6 75
2019 Provides services to public - Both English and French 39 34 7 6 3 1 10 82 10 181

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 27 10 4 3 6 13 79 8 74
2019 Provides services to public - Both English and French 61 12 8 1 1 6 10 87 3 182
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 25 75 76
2019 Provides services to public - Both English and French 9 91 182

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 44 56 19
2019 Provides services to public - Both English and French 54 46 15

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 61 39 19
2019 Provides services to public - Both English and French 47 53 15

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 19
2019 Provides services to public - Both English and French 0 100 15

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 33 67 19
2019 Provides services to public - Both English and French 0 100 15

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 33 67 19
2019 Provides services to public - Both English and French 63 37 15

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 52 48 19
2019 Provides services to public - Both English and French 34 66 15

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 26 74 19
2019 Provides services to public - Both English and French 55 45 15

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 26 74 19
2019 Provides services to public - Both English and French 46 54 15

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 37 63 19
2019 Provides services to public - Both English and French 47 53 15

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 19
2019 Provides services to public - Both English and French 0 100 15

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 19
2019 Provides services to public - Both English and French 0 100 15

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 47 53 19
2019 Provides services to public - Both English and French 67 33 15

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 48 52 19
2019 Provides services to public - Both English and French 51 49 15

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 19
2019 Provides services to public - Both English and French 0 100 15

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 33 67 76
2019 Provides services to public - Both English and French 13 87 182

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 16 29 6 13 16 7 38 24 76
2019 Provides services to public - Both English and French 29 13 16 4 6 22 10 62 15 182
2017 Provides services to public - English only 23 18 16 9 15 15 4 50 30 76
2017 Provides services to public - Both English and French 19 12 17 8 6 27 11 50 22 219
2014 Provides services to public - English only 23 13 16 7 14 23 5 49 29 87
2014 Provides services to public - Both English and French 20 12 15 9 6 27 12 51 24 309

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 33 21 7 11 4 0 60 18 76
2019 Provides services to public - Both English and French 48 25 6 6 4 9 2 82 11 182
2017 Provides services to public - English only 38 17 15 8 14 8 0 60 24 76
2017 Provides services to public - Both English and French 33 26 21 4 4 10 1 67 10 219
2014 Provides services to public - English only 31 20 22 8 9 10 0 56 19 87
2014 Provides services to public - Both English and French 32 26 16 7 4 13 3 68 13 309
2011 Provides services to public - English only 19 24 28 9 7 11 1 50 19 77
2011 Provides services to public - Both English and French 32 34 18 5 4 5 1 71 10 351
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 16 84 76
2019 Provides services to public - Both English and French 4 96 181

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 75
2019 Provides services to public - Both English and French 8 92 182

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 12 28 8 5 21 8 43 18 76
2019 Provides services to public - Both English and French 33 7 16 4 5 26 9 61 14 182
2017 Provides services to public - English only 23 13 15 5 10 25 8 54 23 76
2017 Provides services to public - Both English and French 21 11 19 2 1 33 13 59 6 220
2014 Provides services to public - English only 17 9 20 2 10 30 11 44 21 88
2014 Provides services to public - Both English and French 21 13 15 2 3 31 15 63 9 309

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 22 24 7 5 11 1 59 13 76
2019 Provides services to public - Both English and French 49 22 12 3 4 8 2 79 8 182
2017 Provides services to public - English only 30 21 17 7 7 13 5 62 17 76
2017 Provides services to public - Both English and French 36 23 18 2 2 14 4 73 5 219
2014 Provides services to public - English only 32 20 20 6 7 11 3 61 15 88
2014 Provides services to public - Both English and French 36 23 17 3 2 15 3 73 6 309
2011 Provides services to public - English only 28 22 21 9 7 13 0 57 19 77
2011 Provides services to public - Both English and French 42 31 14 4 2 6 0 79 6 353
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 22 19 17 12 0 2 51 30 75
2019 Provides services to public - Both English and French 32 27 15 13 12 0 0 60 25 182
2017 Provides services to public - English only 28 24 15 12 17 1 3 55 30 76
2017 Provides services to public - Both English and French 35 20 16 12 13 2 3 58 26 220

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 23 32 12 12 0 0 44 24 75
2019 Provides services to public - Both English and French 23 32 26 11 9 0 0 54 19 180
2017 Provides services to public - English only 11 29 17 28 10 1 5 42 40 76
2017 Provides services to public - Both English and French 15 26 33 15 9 1 1 42 25 219

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 23 21 11 7 2 1 60 18 75
2019 Provides services to public - Both English and French 42 28 18 6 5 0 2 71 11 180
2017 Provides services to public - English only 23 24 32 12 7 0 2 48 19 75
2017 Provides services to public - Both English and French 26 32 21 12 7 1 2 59 19 220

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 17 24 19 19 0 1 37 39 76
2019 Provides services to public - Both English and French 30 24 20 14 11 1 0 55 25 181
2017 Provides services to public - English only 22 19 16 17 22 2 2 42 41 76
2017 Provides services to public - Both English and French 22 21 25 15 14 1 2 45 30 218

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 28 13 4 3 0 4 80 7 73
2019 Provides services to public - Both English and French 57 27 7 2 3 1 4 88 5 182
2017 Provides services to public - English only 46 13 16 6 6 1 12 68 14 75
2017 Provides services to public - Both English and French 49 20 12 6 4 0 8 76 12 219

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 16 18 12 9 0 0 61 21 75
2019 Provides services to public - Both English and French 44 25 18 5 7 0 0 70 12 181
2017 Provides services to public - English only 26 23 27 15 6 0 2 51 22 75
2017 Provides services to public - Both English and French 42 26 17 10 4 0 1 69 14 219

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 40 18 7 8 0 1 67 15 76
2019 Provides services to public - Both English and French 47 30 14 5 4 0 1 77 9 182
2017 Provides services to public - English only 30 29 9 16 13 0 3 60 30 75
2017 Provides services to public - Both English and French 40 30 19 7 2 0 1 71 9 219

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 37 19 8 8 0 1 65 16 76
2019 Provides services to public - Both English and French 37 38 15 5 5 0 1 75 10 180
2017 Provides services to public - English only 25 26 17 20 9 0 3 53 30 75
2017 Provides services to public - Both English and French 33 30 18 12 5 1 1 64 18 219

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 32 12 15 5 1 1 66 21 76
2019 Provides services to public - Both English and French 47 28 12 7 5 0 1 75 12 181
2017 Provides services to public - English only 36 21 14 15 11 0 3 59 27 75
2017 Provides services to public - Both English and French 40 24 22 7 6 1 1 65 13 219

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 13 18 12 5 0 1 65 17 76
2019 Provides services to public - Both English and French 55 25 8 6 5 1 1 81 10 182

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 24 28 10 6 0 1 56 15 74
2019 Provides services to public - Both English and French 49 26 16 5 3 0 0 75 9 181
2017 Provides services to public - English only 27 32 17 12 7 2 3 62 20 75
2017 Provides services to public - Both English and French 40 35 15 6 2 0 1 76 9 219

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 16 18 8 5 0 1 68 14 75
2019 Provides services to public - Both English and French 73 16 5 2 4 0 1 89 5 181
2017 Provides services to public - English only 56 20 10 10 1 0 3 78 11 76
2017 Provides services to public - Both English and French 66 19 7 4 3 0 1 85 8 220

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 15 8 3 1 1 3 88 4 76
2019 Provides services to public - Both English and French 81 9 3 1 1 1 5 95 2 177
2017 Provides services to public - English only 51 21 9 10 5 0 3 74 16 75
2017 Provides services to public - Both English and French 75 10 7 2 2 0 5 89 4 220

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 21 10 5 4 1 1 80 9 76
2019 Provides services to public - Both English and French 74 9 4 4 5 1 2 86 9 182
2017 Provides services to public - English only 43 30 10 9 4 0 3 76 14 76
2017 Provides services to public - Both English and French 62 22 9 4 2 0 2 85 6 220

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 36 19 6 0 0 0 75 6 76
2019 Provides services to public - Both English and French 65 20 8 3 3 0 0 86 6 182
2017 Provides services to public - English only 33 23 15 15 7 1 7 60 24 76
2017 Provides services to public - Both English and French 61 19 9 6 2 0 3 83 8 219

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 25 5 9 8 0 1 78 17 75
2019 Provides services to public - Both English and French 71 10 7 6 5 0 1 82 11 182
2017 Provides services to public - English only 49 15 5 2 1 0 28 89 5 76
2017 Provides services to public - Both English and French 55 12 6 1 0 0 25 90 2 220

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 11 6 3 1 0 33 85 6 76
2019 Provides services to public - Both English and French 58 16 7 2 2 0 16 88 4 182
2017 Provides services to public - English only 51 26 14 4 2 0 3 79 7 75
2017 Provides services to public - Both English and French 68 15 9 1 1 0 6 88 3 219

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 31 9 4 4 1 4 82 8 76
2019 Provides services to public - Both English and French 67 22 7 2 2 0 1 90 4 180
2017 Provides services to public - English only 54 14 11 7 5 0 8 75 13 76
2017 Provides services to public - Both English and French 74 11 2 5 2 1 6 91 7 220

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 18 5 9 5 0 1 80 14 76
2019 Provides services to public - Both English and French 82 8 2 3 3 1 0 92 6 182
2017 Provides services to public - English only 43 30 18 2 1 0 6 77 4 76
2017 Provides services to public - Both English and French 56 29 6 4 2 0 3 88 6 219

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 33 13 0 4 0 4 82 4 75
2019 Provides services to public - Both English and French 55 22 11 6 3 1 1 79 10 182

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 31 36 12 8 1 0 44 20 76
2019 Provides services to public - Both English and French 20 36 30 10 4 0 0 56 13 182
2017 Provides services to public - English only 9 21 44 10 14 0 1 31 25 76
2017 Provides services to public - Both English and French 15 33 37 12 2 0 0 48 14 220

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 31 36 13 7 0 0 20 43 74
2019 Provides services to public - Both English and French 8 18 31 25 17 0 0 43 26 182
2017 Provides services to public - English only 13 23 47 11 4 0 2 16 36 76
2017 Provides services to public - Both English and French 4 18 36 25 16 0 0 41 22 219

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 48 14 11 1 0 0 74 12 76
2019 Provides services to public - Both English and French 52 26 14 2 3 1 1 80 5 182
2017 Provides services to public - English only 26 35 20 10 5 3 0 63 16 76
2017 Provides services to public - Both English and French 35 38 12 8 3 3 0 76 12 218

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 39 15 7 11 1 0 66 18 75
2019 Provides services to public - Both English and French 46 32 12 5 5 0 0 78 10 181
2017 Provides services to public - English only 19 34 20 6 20 1 0 54 26 76
2017 Provides services to public - Both English and French 29 39 16 11 4 1 0 69 15 220
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 20 80 75
2019 Provides services to public - Both English and French 15 85 182
2017 Provides services to public - English only 27 73 76
2017 Provides services to public - Both English and French 19 81 220
2014 Provides services to public - English only 20 80 88
2014 Provides services to public - Both English and French 18 82 309

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 86 14 15
2019 Provides services to public - Both English and French 93 7 26
2017 Provides services to public - English only 74 26 20
2017 Provides services to public - Both English and French 86 14 40
2014 Provides services to public - English only 78 22 18
2014 Provides services to public - Both English and French 89 11 56

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 50 7 7 0 0 0 87 7 13
2019 Provides services to public - Both English and French 61 25 5 9 0 0 0 86 9 22
2017 Provides services to public - English only 56 25 0 14 6 0 0 80 20 15
2017 Provides services to public - Both English and French 57 36 5 2 0 0 0 93 2 34
2014 Provides services to public - English only 71 7 7 7 7 0 0 79 14 14
2014 Provides services to public - Both English and French 70 20 2 4 2 0 2 92 6 50
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 44 17 14 6 3 1 16 84 76
2019 Provides services to public - Both English and French 27 28 24 8 11 2 1 27 73 180
2017 Provides services to public - English only 23 29 16 8 19 0 5 24 76 76
2017 Provides services to public - Both English and French 30 30 16 7 11 4 2 32 68 220

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 54 46 60
2019 Provides services to public - Both English and French 73 27 128

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 52 48 59
2019 Provides services to public - Both English and French 43 57 125

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 23 18 11 11 0 3 58 24 60
2019 Provides services to public - Both English and French 33 28 11 13 9 1 5 65 24 127
2017 Provides services to public - English only 26 29 10 19 12 0 4 57 32 56
2017 Provides services to public - Both English and French 31 23 10 15 9 1 11 62 27 141

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 8 26 12 11 20 4 19 44 41 61
2019 Provides services to public - Both English and French 9 13 15 19 24 2 18 27 54 128
2017 Provides services to public - English only 5 10 13 6 39 6 21 21 61 55
2017 Provides services to public - Both English and French 4 14 9 15 35 1 22 23 64 141

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 20 13 7 9 4 7 68 18 75
2019 Provides services to public - Both English and French 47 11 10 15 11 1 5 62 27 179
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