2019 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Financial Transactions and Reports Analysis Centre of Canada 49 39 4 5 3 0 0 88 8 314
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Financial Transactions and Reports Analysis Centre of Canada 50 38 4 6 2 0 0 88 8 347
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Financial Transactions and Reports Analysis Centre of Canada 49 41 2 5 3 0 0 90 8 319
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Financial Transactions and Reports Analysis Centre of Canada 43 41 3 10 3 0 0 84 13 324
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Financial Transactions and Reports Analysis Centre of Canada 47 41 3 6 2 0 0 88 9 285

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Financial Transactions and Reports Analysis Centre of Canada 72 15 4 5 3 0 1 88 8 314
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Financial Transactions and Reports Analysis Centre of Canada 70 18 4 5 2 0 0 88 8 346
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Financial Transactions and Reports Analysis Centre of Canada 68 20 3 4 4 0 0 89 8 318
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Financial Transactions and Reports Analysis Centre of Canada 66 19 5 6 4 0 1 85 10 324
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Financial Transactions and Reports Analysis Centre of Canada 65 17 6 6 5 0 1 83 11 284

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Financial Transactions and Reports Analysis Centre of Canada 51 33 6 7 3 0 0 84 9 313
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Financial Transactions and Reports Analysis Centre of Canada 56 33 3 6 1 0 0 90 7 347
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Financial Transactions and Reports Analysis Centre of Canada 59 25 5 9 2 0 0 85 10 319
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Financial Transactions and Reports Analysis Centre of Canada 58 29 4 7 2 0 0 87 9 322

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Financial Transactions and Reports Analysis Centre of Canada 43 36 11 7 3 0 0 79 10 309
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Financial Transactions and Reports Analysis Centre of Canada 49 36 4 7 3 0 0 85 11 347
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Financial Transactions and Reports Analysis Centre of Canada 46 33 8 9 3 0 0 79 12 319
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Financial Transactions and Reports Analysis Centre of Canada 35 39 12 10 4 0 0 75 14 324
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Financial Transactions and Reports Analysis Centre of Canada 24 37 15 17 7 0 0 61 24 285

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Financial Transactions and Reports Analysis Centre of Canada 61 31 4 1 3 0 0 93 4 311
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Financial Transactions and Reports Analysis Centre of Canada 61 33 4 2 0 0 0 93 2 347
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Financial Transactions and Reports Analysis Centre of Canada 58 34 5 3 1 0 0 92 3 318

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Financial Transactions and Reports Analysis Centre of Canada 58 27 6 5 4 0 0 85 9 313
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Financial Transactions and Reports Analysis Centre of Canada 63 27 4 5 1 0 0 90 6 347
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Financial Transactions and Reports Analysis Centre of Canada 58 26 8 6 2 1 0 84 8 318
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Financial Transactions and Reports Analysis Centre of Canada 49 32 6 7 4 1 1 82 11 324

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Financial Transactions and Reports Analysis Centre of Canada 54 32 9 2 3 1 0 86 5 313
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Financial Transactions and Reports Analysis Centre of Canada 46 36 12 5 1 0 0 82 6 347
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Financial Transactions and Reports Analysis Centre of Canada 41 43 8 6 2 0 0 85 8 318
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Financial Transactions and Reports Analysis Centre of Canada 38 38 13 8 3 0 0 76 11 324
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Financial Transactions and Reports Analysis Centre of Canada 41 36 12 6 4 0 0 77 10 283

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Financial Transactions and Reports Analysis Centre of Canada 42 33 9 11 5 1 0 75 16 315
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Financial Transactions and Reports Analysis Centre of Canada 43 37 9 6 5 0 0 80 11 347
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Financial Transactions and Reports Analysis Centre of Canada 37 35 12 11 5 1 0 72 16 318
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Financial Transactions and Reports Analysis Centre of Canada 32 38 12 10 7 0 0 70 17 324

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Financial Transactions and Reports Analysis Centre of Canada 43 39 8 6 4 0 0 81 10 315
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Financial Transactions and Reports Analysis Centre of Canada 43 38 7 10 2 0 0 82 11 347

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Financial Transactions and Reports Analysis Centre of Canada 64 24 8 2 2 0 0 88 5 314
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Financial Transactions and Reports Analysis Centre of Canada 59 30 5 3 2 0 0 90 5 347
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Financial Transactions and Reports Analysis Centre of Canada 54 33 5 5 3 0 0 87 8 318
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Financial Transactions and Reports Analysis Centre of Canada 47 39 9 4 1 0 0 87 5 324
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Financial Transactions and Reports Analysis Centre of Canada 51 35 7 4 2 0 0 86 6 284

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Financial Transactions and Reports Analysis Centre of Canada 41 36 9 10 4 0 0 77 14 314
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Financial Transactions and Reports Analysis Centre of Canada 45 34 9 8 5 0 0 79 13 347

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Financial Transactions and Reports Analysis Centre of Canada 63 30 4 1 2 0 0 93 3 313
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Financial Transactions and Reports Analysis Centre of Canada 63 27 7 3 0 0 0 90 3 347
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Financial Transactions and Reports Analysis Centre of Canada 66 27 4 2 1 0 0 93 2 318
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Financial Transactions and Reports Analysis Centre of Canada 59 32 7 2 1 0 0 90 3 324

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Financial Transactions and Reports Analysis Centre of Canada 43 35 10 7 5 0 0 78 12 313
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Financial Transactions and Reports Analysis Centre of Canada 42 39 10 6 2 0 0 82 8 346
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Financial Transactions and Reports Analysis Centre of Canada 39 43 7 7 3 0 1 83 10 318
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Financial Transactions and Reports Analysis Centre of Canada 33 42 9 11 4 0 0 75 15 324

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Financial Transactions and Reports Analysis Centre of Canada 43 38 11 5 3 0 0 81 8 313
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Financial Transactions and Reports Analysis Centre of Canada 48 33 11 6 3 0 0 80 9 347
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Financial Transactions and Reports Analysis Centre of Canada 46 35 10 7 3 0 0 80 10 318

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Financial Transactions and Reports Analysis Centre of Canada 43 40 7 7 3 0 0 83 10 306
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Financial Transactions and Reports Analysis Centre of Canada 49 36 8 4 2 0 0 86 6 347
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Financial Transactions and Reports Analysis Centre of Canada 50 34 7 5 2 0 1 85 7 317
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Financial Transactions and Reports Analysis Centre of Canada 47 36 9 6 1 0 0 84 7 324

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Financial Transactions and Reports Analysis Centre of Canada 52 36 8 2 2 0 0 88 4 313
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Financial Transactions and Reports Analysis Centre of Canada 54 32 10 3 1 0 0 86 4 347
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Financial Transactions and Reports Analysis Centre of Canada 49 35 9 4 2 0 0 84 7 318
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Financial Transactions and Reports Analysis Centre of Canada 46 37 10 6 1 0 0 83 7 324
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Financial Transactions and Reports Analysis Centre of Canada 48 36 7 6 2 0 0 84 9 285

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Financial Transactions and Reports Analysis Centre of Canada 44 30 17 5 3 1 0 74 8 315
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Financial Transactions and Reports Analysis Centre of Canada 47 37 11 3 2 0 1 84 5 347
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Financial Transactions and Reports Analysis Centre of Canada 42 40 11 5 2 0 0 83 6 318
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Financial Transactions and Reports Analysis Centre of Canada 35 39 16 6 3 0 0 75 9 324
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Financial Transactions and Reports Analysis Centre of Canada 34 41 15 6 4 0 0 75 10 285

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Financial Transactions and Reports Analysis Centre of Canada 6 23 34 23 11 1 1 35 30 315
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Financial Transactions and Reports Analysis Centre of Canada 8 13 34 24 16 0 4 42 22 344
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Financial Transactions and Reports Analysis Centre of Canada 7 18 35 22 15 1 1 38 26 316
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Financial Transactions and Reports Analysis Centre of Canada 6 26 33 22 11 1 3 33 33 323
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Financial Transactions and Reports Analysis Centre of Canada 9 28 36 16 8 0 2 25 38 285

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Financial Transactions and Reports Analysis Centre of Canada 7 17 27 23 25 1 1 48 24 311
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Financial Transactions and Reports Analysis Centre of Canada 7 11 23 24 29 1 4 56 20 341
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Financial Transactions and Reports Analysis Centre of Canada 3 8 24 29 31 2 3 63 11 318
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Financial Transactions and Reports Analysis Centre of Canada 6 12 25 32 19 2 4 55 19 324
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Financial Transactions and Reports Analysis Centre of Canada 11 25 32 18 13 1 1 31 36 284

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Financial Transactions and Reports Analysis Centre of Canada 9 19 29 23 18 1 1 42 28 313
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Financial Transactions and Reports Analysis Centre of Canada 8 15 29 23 21 1 3 47 24 342
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Financial Transactions and Reports Analysis Centre of Canada 8 15 30 25 19 1 1 45 24 318
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Financial Transactions and Reports Analysis Centre of Canada 11 18 31 24 14 0 3 39 29 323
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Financial Transactions and Reports Analysis Centre of Canada 12 20 33 23 11 0 1 35 32 283

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Financial Transactions and Reports Analysis Centre of Canada 4 15 26 30 25 0 0 56 18 313
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Financial Transactions and Reports Analysis Centre of Canada 4 6 26 37 24 0 3 64 10 339
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Financial Transactions and Reports Analysis Centre of Canada 3 8 32 33 22 0 1 56 11 316
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Financial Transactions and Reports Analysis Centre of Canada 4 12 29 34 17 0 3 53 17 323
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Financial Transactions and Reports Analysis Centre of Canada 6 12 37 28 15 0 1 44 19 284

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Financial Transactions and Reports Analysis Centre of Canada 17 22 29 16 14 1 1 31 40 314
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Financial Transactions and Reports Analysis Centre of Canada 7 15 30 22 22 1 3 46 23 342
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Financial Transactions and Reports Analysis Centre of Canada 7 13 34 21 20 2 3 44 21 318
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Financial Transactions and Reports Analysis Centre of Canada 10 18 30 24 14 1 4 39 29 323
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Financial Transactions and Reports Analysis Centre of Canada 10 21 31 20 15 1 2 36 32 282

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Financial Transactions and Reports Analysis Centre of Canada 9 19 26 20 20 3 3 43 30 314
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Financial Transactions and Reports Analysis Centre of Canada 6 9 26 26 28 2 4 57 16 342
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Financial Transactions and Reports Analysis Centre of Canada 2 7 19 32 31 4 5 70 10 318
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Financial Transactions and Reports Analysis Centre of Canada 5 8 24 34 22 3 5 60 14 324
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Financial Transactions and Reports Analysis Centre of Canada 5 14 28 31 19 1 2 51 19 285

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Financial Transactions and Reports Analysis Centre of Canada 7 16 31 26 16 2 2 44 24 314
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Financial Transactions and Reports Analysis Centre of Canada 7 10 28 28 21 1 4 52 18 342
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Financial Transactions and Reports Analysis Centre of Canada 8 17 30 26 16 2 2 44 25 315

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Financial Transactions and Reports Analysis Centre of Canada 7 17 36 24 15 1 1 39 24 314
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Financial Transactions and Reports Analysis Centre of Canada 78 11 4 4 3 0 0 90 7 315
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Financial Transactions and Reports Analysis Centre of Canada 72 17 5 2 3 0 1 90 5 347
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Financial Transactions and Reports Analysis Centre of Canada 73 15 5 5 1 0 0 89 6 318
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Financial Transactions and Reports Analysis Centre of Canada 68 17 5 5 3 1 1 86 9 322
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Financial Transactions and Reports Analysis Centre of Canada 65 15 6 5 7 0 2 82 12 282

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Financial Transactions and Reports Analysis Centre of Canada 39 28 15 9 3 4 2 72 13 314
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Financial Transactions and Reports Analysis Centre of Canada 36 26 12 10 5 5 6 70 16 347
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Financial Transactions and Reports Analysis Centre of Canada 38 30 12 8 2 4 5 75 11 318

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Financial Transactions and Reports Analysis Centre of Canada 54 24 10 7 5 1 0 78 12 315
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Financial Transactions and Reports Analysis Centre of Canada 56 25 8 8 3 0 0 81 11 347
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Financial Transactions and Reports Analysis Centre of Canada 52 29 8 8 3 0 0 81 11 318

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Financial Transactions and Reports Analysis Centre of Canada 61 26 5 6 2 0 0 87 8 314
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Financial Transactions and Reports Analysis Centre of Canada 58 31 4 6 2 0 0 89 7 347
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Financial Transactions and Reports Analysis Centre of Canada 56 35 4 5 0 0 0 91 6 318

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Financial Transactions and Reports Analysis Centre of Canada 51 32 10 4 2 1 0 84 6 314
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Financial Transactions and Reports Analysis Centre of Canada 59 22 13 3 1 1 2 83 4 314

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Financial Transactions and Reports Analysis Centre of Canada 48 32 8 7 4 1 0 80 11 315
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Financial Transactions and Reports Analysis Centre of Canada 51 33 7 6 2 0 0 84 8 347
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Financial Transactions and Reports Analysis Centre of Canada 51 30 8 8 2 1 1 82 10 318
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Financial Transactions and Reports Analysis Centre of Canada 40 34 9 13 3 0 0 74 16 322
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Financial Transactions and Reports Analysis Centre of Canada 37 34 12 10 6 0 1 72 16 282

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Financial Transactions and Reports Analysis Centre of Canada 57 21 10 5 4 2 1 81 9 312
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Financial Transactions and Reports Analysis Centre of Canada 58 27 6 5 2 1 1 87 7 345
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Financial Transactions and Reports Analysis Centre of Canada 59 23 9 4 2 3 0 85 6 318
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Financial Transactions and Reports Analysis Centre of Canada 51 25 9 9 3 2 1 78 12 322
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Financial Transactions and Reports Analysis Centre of Canada 45 28 12 6 7 1 1 75 13 282

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Financial Transactions and Reports Analysis Centre of Canada 51 28 10 8 2 0 1 80 10 314
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Financial Transactions and Reports Analysis Centre of Canada 53 32 6 5 3 0 0 85 9 347
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Financial Transactions and Reports Analysis Centre of Canada 53 28 9 5 3 1 0 83 8 318
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Financial Transactions and Reports Analysis Centre of Canada 47 28 8 11 5 0 1 76 16 322
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Financial Transactions and Reports Analysis Centre of Canada 35 38 10 10 6 1 0 74 16 282

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Financial Transactions and Reports Analysis Centre of Canada 83 7 5 2 2 0 1 91 4 310
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Financial Transactions and Reports Analysis Centre of Canada 83 10 3 1 2 0 1 94 3 347
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Financial Transactions and Reports Analysis Centre of Canada 86 10 2 0 2 0 1 96 2 318
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Financial Transactions and Reports Analysis Centre of Canada 79 11 4 2 3 0 1 91 5 322
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Financial Transactions and Reports Analysis Centre of Canada 73 10 5 4 5 0 4 86 10 282

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Financial Transactions and Reports Analysis Centre of Canada 61 17 8 5 3 1 5 83 8 315
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Financial Transactions and Reports Analysis Centre of Canada 59 21 8 2 2 2 6 88 4 347
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Financial Transactions and Reports Analysis Centre of Canada 59 18 6 5 4 3 5 83 10 318
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Financial Transactions and Reports Analysis Centre of Canada 44 23 11 7 10 3 3 71 17 324

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Financial Transactions and Reports Analysis Centre of Canada 70 15 9 3 2 1 0 86 5 315
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Financial Transactions and Reports Analysis Centre of Canada 63 25 6 3 2 0 0 89 5 347

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Financial Transactions and Reports Analysis Centre of Canada 59 25 8 5 3 0 0 85 8 315
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Financial Transactions and Reports Analysis Centre of Canada 60 24 8 4 4 0 0 84 8 347
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Financial Transactions and Reports Analysis Centre of Canada 60 28 6 3 3 0 0 88 6 317

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Financial Transactions and Reports Analysis Centre of Canada 39 44 8 5 0 1 3 87 5 79
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Financial Transactions and Reports Analysis Centre of Canada 35 33 12 12 4 3 0 71 16 313
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Financial Transactions and Reports Analysis Centre of Canada 31 32 12 13 10 2 0 64 24 347
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Financial Transactions and Reports Analysis Centre of Canada 35 33 11 12 5 5 0 72 17 318
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Financial Transactions and Reports Analysis Centre of Canada 32 34 16 7 6 5 0 69 14 323

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Financial Transactions and Reports Analysis Centre of Canada 31 34 16 10 7 2 0 66 18 313
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Financial Transactions and Reports Analysis Centre of Canada 33 31 11 13 10 2 0 66 23 347
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Financial Transactions and Reports Analysis Centre of Canada 36 32 14 11 5 2 0 69 17 318
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Financial Transactions and Reports Analysis Centre of Canada 32 37 16 8 6 1 0 70 14 324
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Financial Transactions and Reports Analysis Centre of Canada 21 37 19 13 7 2 1 60 20 281

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Financial Transactions and Reports Analysis Centre of Canada 25 34 17 15 6 3 0 60 22 312
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Financial Transactions and Reports Analysis Centre of Canada 29 31 13 13 10 3 0 63 24 347
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Financial Transactions and Reports Analysis Centre of Canada 29 35 12 15 4 5 0 67 20 317
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Financial Transactions and Reports Analysis Centre of Canada 25 44 14 9 4 4 0 72 14 321
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Financial Transactions and Reports Analysis Centre of Canada 14 43 20 13 6 4 0 59 20 282

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Financial Transactions and Reports Analysis Centre of Canada 27 36 13 16 6 2 0 64 22 313
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Financial Transactions and Reports Analysis Centre of Canada 28 35 14 13 8 2 0 65 21 346
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Financial Transactions and Reports Analysis Centre of Canada 24 39 15 11 7 2 1 65 19 316
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Financial Transactions and Reports Analysis Centre of Canada 25 44 13 12 5 2 0 70 17 322
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Financial Transactions and Reports Analysis Centre of Canada 16 35 19 18 10 2 0 53 28 282

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Financial Transactions and Reports Analysis Centre of Canada 50 28 13 3 1 3 1 82 5 315
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Financial Transactions and Reports Analysis Centre of Canada 56 33 7 3 1 1 0 89 4 315
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Financial Transactions and Reports Analysis Centre of Canada 53 37 5 4 1 0 0 90 5 346
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Financial Transactions and Reports Analysis Centre of Canada 47 38 7 4 3 1 0 86 7 317
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Financial Transactions and Reports Analysis Centre of Canada 42 45 9 3 1 0 0 87 4 323

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Financial Transactions and Reports Analysis Centre of Canada 22 41 17 15 4 1 0 64 19 315

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Financial Transactions and Reports Analysis Centre of Canada 53 30 10 4 1 1 1 85 5 314
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Financial Transactions and Reports Analysis Centre of Canada 45 31 12 6 4 1 1 78 10 346
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Financial Transactions and Reports Analysis Centre of Canada 48 32 9 7 4 1 0 80 11 318
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Financial Transactions and Reports Analysis Centre of Canada 43 31 12 7 2 3 1 77 10 324
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Financial Transactions and Reports Analysis Centre of Canada 41 34 9 9 4 2 1 77 13 282

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Financial Transactions and Reports Analysis Centre of Canada 51 35 9 4 1 0 0 86 4 315

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Financial Transactions and Reports Analysis Centre of Canada 23 25 17 17 10 6 4 53 29 311
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Financial Transactions and Reports Analysis Centre of Canada 21 22 13 17 16 7 3 48 37 345
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Financial Transactions and Reports Analysis Centre of Canada 19 19 14 18 16 10 5 44 39 318
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Financial Transactions and Reports Analysis Centre of Canada 12 21 18 14 16 11 8 40 37 323

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Financial Transactions and Reports Analysis Centre of Canada 30 31 18 13 7 2 0 62 20 312
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Financial Transactions and Reports Analysis Centre of Canada 41 35 10 8 5 1 0 76 14 345
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Financial Transactions and Reports Analysis Centre of Canada 37 34 11 11 5 1 0 72 17 318
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Financial Transactions and Reports Analysis Centre of Canada 30 35 14 11 8 2 1 66 19 323
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Financial Transactions and Reports Analysis Centre of Canada 20 38 13 17 11 2 0 59 28 285

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Financial Transactions and Reports Analysis Centre of Canada 20 21 19 20 17 1 2 43 38 313
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Financial Transactions and Reports Analysis Centre of Canada 21 30 13 17 15 2 2 53 33 347
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Financial Transactions and Reports Analysis Centre of Canada 24 22 14 20 17 2 2 47 38 318
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Financial Transactions and Reports Analysis Centre of Canada 18 25 16 21 16 2 2 45 38 324
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Financial Transactions and Reports Analysis Centre of Canada 7 31 18 19 22 1 2 39 43 283

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Financial Transactions and Reports Analysis Centre of Canada 64 19 10 3 0 1 3 86 3 313

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Financial Transactions and Reports Analysis Centre of Canada 64 10 7 3 4 2 9 84 8 315

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Financial Transactions and Reports Analysis Centre of Canada 55 23 14 4 1 1 2 80 5 315

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Financial Transactions and Reports Analysis Centre of Canada 53 21 13 7 3 2 3 77 10 313

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Financial Transactions and Reports Analysis Centre of Canada 54 14 9 8 9 2 4 72 18 314

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Financial Transactions and Reports Analysis Centre of Canada 76 12 5 1 2 1 3 91 3 315

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Financial Transactions and Reports Analysis Centre of Canada 83 6 2 1 1 4 3 95 3 313

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Financial Transactions and Reports Analysis Centre of Canada 86 4 2 0 0 1 7 98 0 313

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Financial Transactions and Reports Analysis Centre of Canada 34 38 18 7 2 2 0 73 9 311
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Financial Transactions and Reports Analysis Centre of Canada 33 41 14 7 1 2 1 77 8 346

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Financial Transactions and Reports Analysis Centre of Canada 50 32 13 5 1 0 0 81 6 311
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Financial Transactions and Reports Analysis Centre of Canada 53 35 8 2 1 1 0 88 3 347
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Financial Transactions and Reports Analysis Centre of Canada 57 33 5 3 1 2 0 91 3 318
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Financial Transactions and Reports Analysis Centre of Canada 45 38 11 4 2 1 0 84 5 322

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Financial Transactions and Reports Analysis Centre of Canada 58 28 9 2 1 2 1 88 3 310
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Financial Transactions and Reports Analysis Centre of Canada 53 33 8 2 2 1 0 87 4 345
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Financial Transactions and Reports Analysis Centre of Canada 58 30 6 2 1 3 0 90 3 318

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Financial Transactions and Reports Analysis Centre of Canada 65 28 5 2 1 0 0 93 3 313
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Financial Transactions and Reports Analysis Centre of Canada 62 28 7 2 2 0 0 90 3 347
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Financial Transactions and Reports Analysis Centre of Canada 64 30 3 1 1 0 0 94 2 317
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Financial Transactions and Reports Analysis Centre of Canada 56 32 7 3 2 0 0 88 5 322
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Financial Transactions and Reports Analysis Centre of Canada 49 35 7 6 3 0 0 84 9 281

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Financial Transactions and Reports Analysis Centre of Canada 52 30 12 4 1 1 0 83 5 311
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Financial Transactions and Reports Analysis Centre of Canada 53 28 11 5 3 1 0 81 8 347
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Financial Transactions and Reports Analysis Centre of Canada 48 30 13 6 3 0 0 79 9 318
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Financial Transactions and Reports Analysis Centre of Canada 40 31 14 10 4 1 0 71 15 324

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Financial Transactions and Reports Analysis Centre of Canada 48 34 12 4 1 1 0 83 5 311
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Financial Transactions and Reports Analysis Centre of Canada 53 28 12 4 3 0 0 82 6 347
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Financial Transactions and Reports Analysis Centre of Canada 49 32 9 8 2 0 1 81 10 318
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Financial Transactions and Reports Analysis Centre of Canada 40 35 12 10 3 0 0 75 13 324
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Financial Transactions and Reports Analysis Centre of Canada 37 39 11 8 5 0 0 76 13 281

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Financial Transactions and Reports Analysis Centre of Canada 44 24 15 9 5 2 0 70 15 312
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Financial Transactions and Reports Analysis Centre of Canada 47 24 15 7 5 2 1 72 13 346
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Financial Transactions and Reports Analysis Centre of Canada 41 23 14 12 7 3 0 66 20 318
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Financial Transactions and Reports Analysis Centre of Canada 34 27 15 12 9 3 1 63 21 324
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Financial Transactions and Reports Analysis Centre of Canada 33 24 15 15 9 3 1 60 25 282
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Financial Transactions and Reports Analysis Centre of Canada 30 33 37 314
2017 Public Service 26 40 34 174196
2017 Financial Transactions and Reports Analysis Centre of Canada 25 38 37 347
2014 Public Service 26 40 34 180859
2014 Financial Transactions and Reports Analysis Centre of Canada 27 38 35 318
2011 Public Service 27 42 31 198979
2011 Financial Transactions and Reports Analysis Centre of Canada 30 35 35 324

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Financial Transactions and Reports Analysis Centre of Canada 10 22 44 5 14 5 93
2017 Public Service 18 30 29 6 10 6 45785
2017 Financial Transactions and Reports Analysis Centre of Canada 10 23 37 11 9 9 87
2014 Public Service 18 32 30 10 9999 11 47681
2014 Financial Transactions and Reports Analysis Centre of Canada 9 20 51 20 9999 1 87
2011 Public Service 19 32 31 8 9999 10 53795
2011 Financial Transactions and Reports Analysis Centre of Canada 11 15 52 4 9999 18 96
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Financial Transactions and Reports Analysis Centre of Canada 29 31 7 4 3 1 25 82 9 312

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Financial Transactions and Reports Analysis Centre of Canada 44 18 7 1 1 5 24 88 2 313
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Financial Transactions and Reports Analysis Centre of Canada 11 89 313

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Financial Transactions and Reports Analysis Centre of Canada 61 39 31

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Financial Transactions and Reports Analysis Centre of Canada 58 42 31

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 31

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 26 74 31

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 23 77 31

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 35 65 31

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 39 61 31

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 48 52 31

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 23 77 31

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 31

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 35 65 31

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Financial Transactions and Reports Analysis Centre of Canada 16 84 31

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Financial Transactions and Reports Analysis Centre of Canada 42 58 31

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Financial Transactions and Reports Analysis Centre of Canada 26 74 31

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 31

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 31

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Financial Transactions and Reports Analysis Centre of Canada 42 58 31

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Financial Transactions and Reports Analysis Centre of Canada 15 85 313

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Financial Transactions and Reports Analysis Centre of Canada 26 20 19 7 6 18 4 60 16 314
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Financial Transactions and Reports Analysis Centre of Canada 19 18 17 5 6 25 9 57 18 347
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Financial Transactions and Reports Analysis Centre of Canada 26 13 14 6 5 28 9 61 18 318

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Financial Transactions and Reports Analysis Centre of Canada 48 34 9 5 2 1 0 83 8 313
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Financial Transactions and Reports Analysis Centre of Canada 37 29 15 6 4 8 1 72 11 347
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Financial Transactions and Reports Analysis Centre of Canada 39 28 12 5 3 11 1 77 9 318
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Financial Transactions and Reports Analysis Centre of Canada 36 32 18 2 2 9 0 75 5 322
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Financial Transactions and Reports Analysis Centre of Canada 6 94 314

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Financial Transactions and Reports Analysis Centre of Canada 44 56 16

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 16

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 16

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 16

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 15

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 15

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Financial Transactions and Reports Analysis Centre of Canada 33 67 15

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 15

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 15

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 15

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Financial Transactions and Reports Analysis Centre of Canada 47 53 15

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 15

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Financial Transactions and Reports Analysis Centre of Canada 0 100 15

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Financial Transactions and Reports Analysis Centre of Canada 47 53 15

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Financial Transactions and Reports Analysis Centre of Canada 6 94 315

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Financial Transactions and Reports Analysis Centre of Canada 30 15 18 3 3 25 6 65 9 315
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Financial Transactions and Reports Analysis Centre of Canada 21 16 16 1 3 32 10 65 7 347
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Financial Transactions and Reports Analysis Centre of Canada 24 14 11 1 2 40 8 73 6 318

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Financial Transactions and Reports Analysis Centre of Canada 50 30 12 2 1 4 1 84 3 315
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Financial Transactions and Reports Analysis Centre of Canada 42 30 12 2 3 8 3 80 6 347
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Financial Transactions and Reports Analysis Centre of Canada 42 28 10 1 2 15 2 84 3 318
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Financial Transactions and Reports Analysis Centre of Canada 42 31 14 2 1 10 0 82 3 322
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Financial Transactions and Reports Analysis Centre of Canada 58 23 11 5 3 0 0 81 8 313
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Financial Transactions and Reports Analysis Centre of Canada 46 28 11 7 5 1 3 76 12 346

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Financial Transactions and Reports Analysis Centre of Canada 24 33 17 14 11 1 0 57 26 314
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Financial Transactions and Reports Analysis Centre of Canada 24 33 26 10 5 1 2 59 15 346

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Financial Transactions and Reports Analysis Centre of Canada 35 33 14 11 5 1 0 69 17 312
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Financial Transactions and Reports Analysis Centre of Canada 38 32 19 6 3 1 3 72 9 345

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Financial Transactions and Reports Analysis Centre of Canada 16 23 25 17 18 0 0 39 35 313
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Financial Transactions and Reports Analysis Centre of Canada 27 33 21 9 6 1 2 62 16 347

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Financial Transactions and Reports Analysis Centre of Canada 57 23 7 6 4 1 3 83 9 311
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Financial Transactions and Reports Analysis Centre of Canada 61 22 7 3 1 1 6 89 4 345

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Financial Transactions and Reports Analysis Centre of Canada 42 30 16 7 4 0 0 73 11 312
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Financial Transactions and Reports Analysis Centre of Canada 45 30 16 6 4 0 1 75 10 346

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Financial Transactions and Reports Analysis Centre of Canada 40 33 18 4 4 0 1 73 8 314
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Financial Transactions and Reports Analysis Centre of Canada 37 33 18 7 3 0 3 71 11 346

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Financial Transactions and Reports Analysis Centre of Canada 30 36 17 11 5 0 0 66 16 312
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Financial Transactions and Reports Analysis Centre of Canada 34 33 16 10 6 0 2 68 16 344

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Financial Transactions and Reports Analysis Centre of Canada 41 27 19 10 3 0 0 68 12 313
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Financial Transactions and Reports Analysis Centre of Canada 43 28 13 8 5 0 2 73 14 346

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Financial Transactions and Reports Analysis Centre of Canada 50 24 13 7 4 0 1 75 11 314

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Financial Transactions and Reports Analysis Centre of Canada 47 29 14 7 3 1 0 76 10 312
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Financial Transactions and Reports Analysis Centre of Canada 44 32 13 6 3 0 3 78 9 344

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Financial Transactions and Reports Analysis Centre of Canada 69 17 9 3 1 0 1 87 4 314
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Financial Transactions and Reports Analysis Centre of Canada 70 18 7 2 1 0 2 89 3 347

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Financial Transactions and Reports Analysis Centre of Canada 84 8 3 1 0 0 4 96 1 312
2017 Financial Transactions and Reports Analysis Centre of Canada 76 11 6 2 2 1 2 89 4 346

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Financial Transactions and Reports Analysis Centre of Canada 77 11 5 2 3 0 1 90 5 310
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Financial Transactions and Reports Analysis Centre of Canada 56 29 9 3 2 0 1 86 4 347

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Financial Transactions and Reports Analysis Centre of Canada 66 22 8 2 1 1 0 89 3 308
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Financial Transactions and Reports Analysis Centre of Canada 62 18 9 6 4 0 1 81 10 347

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Financial Transactions and Reports Analysis Centre of Canada 68 19 6 4 2 0 0 88 6 309
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Financial Transactions and Reports Analysis Centre of Canada 55 15 3 3 1 0 23 92 4 347

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Financial Transactions and Reports Analysis Centre of Canada 63 11 3 2 1 0 20 93 4 309
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Financial Transactions and Reports Analysis Centre of Canada 79 10 3 1 1 0 5 94 2 346

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Financial Transactions and Reports Analysis Centre of Canada 76 12 5 0 0 0 6 94 0 309
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Financial Transactions and Reports Analysis Centre of Canada 70 18 5 3 2 0 3 90 5 347

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Financial Transactions and Reports Analysis Centre of Canada 79 12 4 1 2 0 2 93 3 310
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Financial Transactions and Reports Analysis Centre of Canada 50 29 14 4 1 0 1 80 6 347

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Financial Transactions and Reports Analysis Centre of Canada 64 23 9 2 2 0 1 87 3 310
2017 Public Service 49 29 12 4 2 0 3 81 6 173693

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Financial Transactions and Reports Analysis Centre of Canada 19 37 30 10 3 0 0 57 13 314
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Financial Transactions and Reports Analysis Centre of Canada 15 43 34 6 2 0 1 58 8 347

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Financial Transactions and Reports Analysis Centre of Canada 5 15 39 28 12 0 0 41 20 314
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Financial Transactions and Reports Analysis Centre of Canada 3 12 39 29 15 0 1 45 16 347

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Financial Transactions and Reports Analysis Centre of Canada 57 35 6 2 0 0 0 92 2 311
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Financial Transactions and Reports Analysis Centre of Canada 26 49 14 7 3 1 0 76 10 347

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Financial Transactions and Reports Analysis Centre of Canada 39 39 11 8 2 0 0 78 10 314
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Financial Transactions and Reports Analysis Centre of Canada 26 46 14 9 3 2 0 73 12 347
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Financial Transactions and Reports Analysis Centre of Canada 14 86 314
2017 Public Service 17 83 173939
2017 Financial Transactions and Reports Analysis Centre of Canada 14 86 346
2014 Public Service 15 85 180286
2014 Financial Transactions and Reports Analysis Centre of Canada 12 88 318

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Financial Transactions and Reports Analysis Centre of Canada 91 9 45
2017 Public Service 78 22 29537
2017 Financial Transactions and Reports Analysis Centre of Canada 88 12 48
2014 Public Service 78 22 27355
2014 Financial Transactions and Reports Analysis Centre of Canada 70 30 37

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Financial Transactions and Reports Analysis Centre of Canada 78 18 0 5 0 0 0 95 5 40
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Financial Transactions and Reports Analysis Centre of Canada 54 37 2 5 0 0 2 93 5 42
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Financial Transactions and Reports Analysis Centre of Canada 65 23 8 4 0 0 0 88 4 26
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Financial Transactions and Reports Analysis Centre of Canada 59 27 6 4 1 3 0 61 39 312
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Financial Transactions and Reports Analysis Centre of Canada 56 23 9 5 4 4 1 58 42 347

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Financial Transactions and Reports Analysis Centre of Canada 26 74 118

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Financial Transactions and Reports Analysis Centre of Canada 80 20 113

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Financial Transactions and Reports Analysis Centre of Canada 53 14 9 6 6 2 10 76 14 113
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Financial Transactions and Reports Analysis Centre of Canada 46 26 6 7 4 0 11 80 12 139

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Financial Transactions and Reports Analysis Centre of Canada 23 9 15 9 10 3 32 49 28 113
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Financial Transactions and Reports Analysis Centre of Canada 9 8 9 4 16 6 47 37 44 139

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Financial Transactions and Reports Analysis Centre of Canada 54 17 9 6 5 1 8 78 12 309
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