2019 Public Service Employee Survey Results for Canada Border Services Agency

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Canada Border Services Agency 24 44 6 17 8 0 0 68 26 7270
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Canada Border Services Agency 17 44 8 19 12 0 0 61 31 7207
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Canada Border Services Agency 18 45 8 19 10 0 0 64 29 9380
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Canada Border Services Agency 18 46 6 19 10 0 0 65 29 10231
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Canada Border Services Agency 21 47 7 17 8 0 0 68 25 9023

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Canada Border Services Agency 64 20 6 6 3 0 1 86 9 7242
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Canada Border Services Agency 62 20 6 6 4 0 1 84 10 7208
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Canada Border Services Agency 61 21 7 6 4 0 1 83 10 9377
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Canada Border Services Agency 65 19 5 6 3 0 1 86 9 10225
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Canada Border Services Agency 67 18 5 5 3 0 1 86 9 9016

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Canada Border Services Agency 31 34 9 16 10 0 0 65 26 7252
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Canada Border Services Agency 26 33 9 17 14 0 0 59 32 7201
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Canada Border Services Agency 27 34 9 16 14 0 0 61 30 9375
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Canada Border Services Agency 27 35 10 15 13 0 0 62 28 10160

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Canada Border Services Agency 18 37 14 20 12 0 0 55 31 7240
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Canada Border Services Agency 13 40 12 21 13 0 0 53 35 6271
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Canada Border Services Agency 12 32 13 23 20 0 0 44 43 7204
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Canada Border Services Agency 12 32 13 23 19 0 0 45 42 9378
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Canada Border Services Agency 15 38 14 18 13 0 1 54 32 10199
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Canada Border Services Agency 16 40 14 18 12 0 1 56 30 8986

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Canada Border Services Agency 32 36 11 13 8 0 0 68 20 7215
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Canada Border Services Agency 27 38 11 14 9 0 0 66 23 7181
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Canada Border Services Agency 28 38 12 13 8 0 0 67 21 9366

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Canada Border Services Agency 32 32 12 12 12 0 0 63 25 7236
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Canada Border Services Agency 28 32 14 13 12 0 0 61 25 6258
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Canada Border Services Agency 26 31 13 13 16 0 0 57 30 7200
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Canada Border Services Agency 24 31 15 14 14 0 1 56 29 9369
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Canada Border Services Agency 28 34 13 12 11 0 1 63 24 10220

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Canada Border Services Agency 30 39 13 10 8 0 0 68 18 7271
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Canada Border Services Agency 25 41 13 11 9 0 0 66 21 6227
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Canada Border Services Agency 24 42 13 12 10 0 0 66 21 7202
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Canada Border Services Agency 25 43 13 11 9 0 0 68 19 9372
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Canada Border Services Agency 30 40 12 10 7 0 0 70 17 10211
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Canada Border Services Agency 31 42 12 9 6 0 0 73 15 8963

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Canada Border Services Agency 20 32 16 17 15 0 0 53 32 7257
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Canada Border Services Agency 16 29 17 18 19 0 0 45 37 6254
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Canada Border Services Agency 14 30 16 19 20 0 0 44 39 7199
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Canada Border Services Agency 14 30 17 19 19 0 0 45 38 9370
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Canada Border Services Agency 15 33 17 18 17 0 0 48 35 10216

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Canada Border Services Agency 24 39 15 14 8 0 0 63 22 7224
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Canada Border Services Agency 20 38 16 16 10 0 0 57 26 6267
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Canada Border Services Agency 19 39 16 16 10 0 0 58 26 7199

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Canada Border Services Agency 32 38 13 9 7 0 0 71 16 7210
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Canada Border Services Agency 30 41 13 10 7 0 0 71 16 6243
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Canada Border Services Agency 26 39 14 11 10 1 0 65 21 7194
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Canada Border Services Agency 27 38 15 10 8 1 0 66 19 9367
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Canada Border Services Agency 27 41 15 10 7 1 0 68 17 10222
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Canada Border Services Agency 35 39 13 7 5 1 0 74 12 9008

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Canada Border Services Agency 23 31 16 15 15 0 0 54 30 7232
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Canada Border Services Agency 17 32 16 17 18 0 0 49 35 6224
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Canada Border Services Agency 16 30 16 17 21 0 0 46 38 7204

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Canada Border Services Agency 47 34 11 5 4 0 0 81 8 7198
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Canada Border Services Agency 44 37 10 6 3 0 0 81 9 6198
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Canada Border Services Agency 45 36 11 5 3 0 0 80 9 7174
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Canada Border Services Agency 53 30 10 4 3 0 0 84 6 9364
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Canada Border Services Agency 52 33 9 3 2 0 0 86 5 10224

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Canada Border Services Agency 22 34 15 15 14 0 0 56 29 7236
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Canada Border Services Agency 17 34 14 17 17 0 0 51 34 6220
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Canada Border Services Agency 16 34 14 18 17 0 0 51 35 7168
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Canada Border Services Agency 14 34 15 18 19 0 0 49 37 9370
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Canada Border Services Agency 20 34 14 16 15 0 0 55 31 10202

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Canada Border Services Agency 25 30 17 14 14 0 0 55 27 7249
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Canada Border Services Agency 20 31 17 15 17 0 0 51 32 6188
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Canada Border Services Agency 19 30 17 17 16 0 0 49 33 7170
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Canada Border Services Agency 19 32 17 16 17 0 0 51 32 9362

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Canada Border Services Agency 23 37 17 13 9 0 0 60 22 7145
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Canada Border Services Agency 20 32 19 16 13 0 0 51 29 6212
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Canada Border Services Agency 19 33 18 17 13 0 0 52 30 7166
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Canada Border Services Agency 19 34 18 15 13 0 0 53 28 9362
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Canada Border Services Agency 27 39 16 11 7 1 0 66 18 10172

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Canada Border Services Agency 36 39 12 8 5 0 0 75 13 7265
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Canada Border Services Agency 31 41 14 9 5 0 0 72 14 6234
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Canada Border Services Agency 29 40 15 9 7 0 0 70 16 7161
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Canada Border Services Agency 33 40 13 7 6 0 0 73 13 9367
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Canada Border Services Agency 37 41 10 7 4 0 0 79 11 10224
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Canada Border Services Agency 38 44 8 6 3 0 0 82 9 9016

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Canada Border Services Agency 38 33 17 6 5 0 1 71 11 7218
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Canada Border Services Agency 35 33 17 8 5 0 1 69 13 6264
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Canada Border Services Agency 36 34 16 7 4 0 2 72 11 7207
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Canada Border Services Agency 32 33 19 8 5 0 1 67 14 9370
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Canada Border Services Agency 34 35 18 7 4 0 2 70 12 10201
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Canada Border Services Agency 30 37 20 7 4 0 1 68 11 9011

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Canada Border Services Agency 16 28 31 16 8 1 1 24 44 7260
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Canada Border Services Agency 19 31 31 13 5 1 1 19 50 6234
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Canada Border Services Agency 19 28 32 12 6 1 2 18 49 7176
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Canada Border Services Agency 19 31 32 12 4 1 2 17 51 9346
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Canada Border Services Agency 15 29 32 14 6 1 2 21 46 10179
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Canada Border Services Agency 12 28 35 16 6 1 2 23 41 8988

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Canada Border Services Agency 21 25 25 16 10 2 1 27 47 7247
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Canada Border Services Agency 26 27 24 13 7 1 1 20 55 6218
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Canada Border Services Agency 25 27 25 12 7 2 2 19 55 7174
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Canada Border Services Agency 25 28 26 12 6 2 2 18 55 9342
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Canada Border Services Agency 19 25 27 15 9 2 2 25 46 10184
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Canada Border Services Agency 18 25 29 16 9 2 2 26 44 8974

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Canada Border Services Agency 24 26 25 14 8 2 2 23 51 7251
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Canada Border Services Agency 28 27 24 11 6 2 2 18 57 6211
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Canada Border Services Agency 26 26 24 12 6 2 4 19 56 7185
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Canada Border Services Agency 27 27 25 11 5 2 3 17 57 9334
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Canada Border Services Agency 20 25 27 16 7 2 4 24 48 10167
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Canada Border Services Agency 18 24 29 17 7 2 3 25 44 8978

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Canada Border Services Agency 10 15 27 27 16 1 3 45 26 7212
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Canada Border Services Agency 12 16 30 26 12 1 3 39 30 6196
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Canada Border Services Agency 13 16 27 24 12 2 6 39 32 7145
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Canada Border Services Agency 16 18 28 22 10 1 4 34 36 9319
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Canada Border Services Agency 11 16 28 25 13 1 6 41 29 10163
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Canada Border Services Agency 9 15 29 28 13 1 5 44 25 8968

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Canada Border Services Agency 26 24 23 14 10 1 2 25 52 7252
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Canada Border Services Agency 34 26 22 10 6 1 1 16 62 6227
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Canada Border Services Agency 34 25 21 10 6 1 3 17 61 7177
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Canada Border Services Agency 33 27 22 10 5 1 2 16 61 9338
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Canada Border Services Agency 25 25 26 13 7 1 3 22 52 10183
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Canada Border Services Agency 19 25 27 17 9 1 3 27 45 8965

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Canada Border Services Agency 18 21 26 19 12 3 2 32 41 7223
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Canada Border Services Agency 22 22 25 18 9 2 2 28 46 6199
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Canada Border Services Agency 20 20 25 18 10 3 4 30 43 7172
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Canada Border Services Agency 16 20 27 21 11 2 4 33 38 9336
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Canada Border Services Agency 15 20 26 20 12 2 5 34 38 10154
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Canada Border Services Agency 22 25 24 15 9 2 3 25 50 8983

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Canada Border Services Agency 22 25 27 13 9 2 1 23 49 7240
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Canada Border Services Agency 27 26 27 11 6 1 2 17 55 6223
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Canada Border Services Agency 25 25 28 11 6 2 3 18 53 7176
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Canada Border Services Agency 25 26 28 11 5 2 3 17 53 9337

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Canada Border Services Agency 23 26 29 13 7 1 1 20 50 7265
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Canada Border Services Agency 67 15 7 4 3 0 4 86 7 7259
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Canada Border Services Agency 64 15 8 4 3 1 6 84 7 7205
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Canada Border Services Agency 66 15 6 3 3 0 5 86 7 9349
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Canada Border Services Agency 65 15 7 4 3 1 5 85 8 10172
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Canada Border Services Agency 62 12 6 4 4 1 11 84 9 8909

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Canada Border Services Agency 21 28 18 14 13 3 2 52 29 7239
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Canada Border Services Agency 14 30 20 15 16 3 2 46 33 6235
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Canada Border Services Agency 17 28 18 15 16 3 3 47 34 7199
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Canada Border Services Agency 22 30 17 13 12 3 2 56 26 9352

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Canada Border Services Agency 35 28 11 13 12 0 0 64 25 7243
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Canada Border Services Agency 28 30 12 15 14 1 0 58 29 6218
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Canada Border Services Agency 28 29 12 15 15 1 1 58 30 7192
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Canada Border Services Agency 33 29 11 13 12 1 0 63 25 9348

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Canada Border Services Agency 37 35 11 11 6 0 0 72 17 7245
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Canada Border Services Agency 30 39 13 11 7 0 0 70 17 6218
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Canada Border Services Agency 26 40 13 13 8 0 0 66 20 7198
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Canada Border Services Agency 29 42 12 10 6 0 0 72 16 9336

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Canada Border Services Agency 32 38 16 7 6 1 0 71 13 7254
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Canada Border Services Agency 26 42 18 8 6 1 0 68 14 6222
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Canada Border Services Agency 36 28 18 7 7 1 4 67 14 7268

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Canada Border Services Agency 33 30 15 11 10 0 0 63 21 7261
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Canada Border Services Agency 28 33 15 13 11 0 0 61 24 6202
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Canada Border Services Agency 27 34 14 13 11 1 0 61 24 7210
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Canada Border Services Agency 28 34 14 12 10 0 0 63 22 9339
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Canada Border Services Agency 26 34 14 14 12 1 0 60 26 10182
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Canada Border Services Agency 24 33 15 14 12 1 1 58 27 8862

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Canada Border Services Agency 38 29 14 9 8 2 1 68 18 7238
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Canada Border Services Agency 33 31 14 10 10 1 0 65 20 6189
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Canada Border Services Agency 31 31 15 11 10 2 1 64 21 7197
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Canada Border Services Agency 32 32 15 10 9 2 1 65 20 9339
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Canada Border Services Agency 32 31 15 10 10 2 1 64 21 10178
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Canada Border Services Agency 31 30 14 11 9 3 0 63 21 8864

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Canada Border Services Agency 35 31 14 11 8 1 1 67 20 7220
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Canada Border Services Agency 30 33 13 12 10 0 0 64 22 6172
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Canada Border Services Agency 30 33 13 12 11 1 0 64 23 7196
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Canada Border Services Agency 30 34 13 12 9 1 0 65 22 9339
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Canada Border Services Agency 29 35 13 12 11 1 0 64 23 10166
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Canada Border Services Agency 29 33 13 13 11 1 1 63 24 8857

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Canada Border Services Agency 75 12 5 2 2 0 3 91 4 7226
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Canada Border Services Agency 72 14 5 2 3 1 3 89 5 7199
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Canada Border Services Agency 73 13 5 2 2 0 4 90 5 9335
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Canada Border Services Agency 72 12 6 2 3 1 4 89 5 10164
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Canada Border Services Agency 73 9 4 2 3 1 7 90 6 8843

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Canada Border Services Agency 42 20 10 7 11 2 8 69 20 7261
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Canada Border Services Agency 33 22 10 7 15 3 9 63 25 7198
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Canada Border Services Agency 36 22 10 7 13 3 9 66 23 9341
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Canada Border Services Agency 33 25 10 9 16 2 6 63 26 10214

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Canada Border Services Agency 47 25 13 6 8 2 0 74 14 7264
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Canada Border Services Agency 40 29 13 7 9 1 0 70 16 6185
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Canada Border Services Agency 40 28 14 7 10 2 0 69 17 7194

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Canada Border Services Agency 40 29 13 9 9 0 0 69 18 7263
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Canada Border Services Agency 35 28 14 11 11 0 0 64 22 6198
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Canada Border Services Agency 36 28 14 10 11 0 0 65 21 7187
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Canada Border Services Agency 36 29 14 10 10 0 0 66 20 9330

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Canada Border Services Agency 20 46 12 15 6 0 1 67 21 1367
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Canada Border Services Agency 21 28 17 13 15 5 0 52 30 7260
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Canada Border Services Agency 15 26 19 16 19 5 0 43 37 6267
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Canada Border Services Agency 14 25 19 15 20 6 0 42 38 7207
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Canada Border Services Agency 15 27 19 15 18 7 0 45 36 9326
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Canada Border Services Agency 16 26 19 14 17 7 0 45 34 10133

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Canada Border Services Agency 18 25 17 17 20 2 0 44 38 7247
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Canada Border Services Agency 12 22 17 20 27 1 0 35 48 6254
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Canada Border Services Agency 11 21 16 20 29 2 0 33 50 7204
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Canada Border Services Agency 11 22 18 20 26 2 0 34 47 9329
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Canada Border Services Agency 13 26 19 17 23 2 0 40 41 10131
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Canada Border Services Agency 15 28 17 17 20 3 0 44 38 8777

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Canada Border Services Agency 13 21 19 20 23 4 0 36 45 7239
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Canada Border Services Agency 8 18 18 23 30 3 0 27 54 6238
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Canada Border Services Agency 8 17 17 23 31 4 0 26 56 7195
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Canada Border Services Agency 7 19 18 24 28 4 0 27 54 9324
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Canada Border Services Agency 8 23 20 22 21 5 0 33 46 10126
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Canada Border Services Agency 8 23 19 24 21 5 0 33 48 8767

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Canada Border Services Agency 13 24 17 20 25 2 0 37 46 7250
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Canada Border Services Agency 8 21 16 23 30 2 0 30 54 6257
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Canada Border Services Agency 8 22 16 21 30 3 0 31 53 7195
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Canada Border Services Agency 8 23 17 23 27 2 0 32 51 9323
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Canada Border Services Agency 9 28 17 22 21 3 0 39 44 10117
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Canada Border Services Agency 10 30 17 23 17 2 0 42 41 8755

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Canada Border Services Agency 37 20 11 7 7 14 3 69 17 7272
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Canada Border Services Agency 18 37 20 15 9 1 0 56 24 7252
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Canada Border Services Agency 14 36 21 17 12 1 0 50 29 6245
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Canada Border Services Agency 15 35 20 16 13 1 0 50 29 7193
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Canada Border Services Agency 17 38 20 12 10 1 0 56 23 9331
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Canada Border Services Agency 22 40 17 11 8 1 0 63 19 10155

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Canada Border Services Agency 8 23 20 25 22 2 0 32 48 7225

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Canada Border Services Agency 24 36 16 12 9 2 1 62 22 7242
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Canada Border Services Agency 21 39 17 12 9 1 1 62 22 6253
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Canada Border Services Agency 26 39 14 10 8 2 1 66 19 7187
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Canada Border Services Agency 29 38 13 10 7 3 1 69 18 9319
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Canada Border Services Agency 29 36 13 10 8 3 1 68 18 10132
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Canada Border Services Agency 27 37 14 10 8 3 1 67 19 8790

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Canada Border Services Agency 20 34 21 13 10 1 0 55 23 7236
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Canada Border Services Agency 17 34 23 13 12 1 0 51 25 6239

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Canada Border Services Agency 15 22 17 16 22 6 2 41 41 7253
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Canada Border Services Agency 12 23 18 17 24 5 1 37 44 6250
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Canada Border Services Agency 13 22 16 19 22 6 2 38 44 7190
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Canada Border Services Agency 12 22 16 18 23 7 2 38 45 9319
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Canada Border Services Agency 12 22 16 18 21 8 2 38 44 10141

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Canada Border Services Agency 14 24 18 19 22 2 0 39 43 7242
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Canada Border Services Agency 9 22 18 22 28 1 0 32 50 6257
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Canada Border Services Agency 9 21 16 24 28 2 0 30 53 7201
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Canada Border Services Agency 10 22 18 22 26 2 0 32 49 9308
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Canada Border Services Agency 11 26 18 20 22 2 0 38 44 10200
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Canada Border Services Agency 12 30 19 19 17 2 0 43 37 8962

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Canada Border Services Agency 15 23 16 17 26 2 1 39 45 7273
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Canada Border Services Agency 11 22 16 20 30 1 1 33 51 6250
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Canada Border Services Agency 10 20 14 20 32 2 2 31 55 7200
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Canada Border Services Agency 11 22 15 19 29 2 2 34 51 9313
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Canada Border Services Agency 12 27 16 19 24 1 1 40 44 10195
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Canada Border Services Agency 16 35 14 17 15 1 1 53 32 8957

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Canada Border Services Agency 41 24 17 7 6 1 4 68 14 7255

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Canada Border Services Agency 54 12 8 5 6 2 13 77 13 7253

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Canada Border Services Agency 32 23 20 11 9 1 3 57 22 7246

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Canada Border Services Agency 29 19 19 14 12 2 4 52 27 7223

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Canada Border Services Agency 30 15 16 14 18 2 5 49 34 7246

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Canada Border Services Agency 62 15 9 4 3 3 5 84 7 7245

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Canada Border Services Agency 64 12 7 3 5 4 5 83 10 7239

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Canada Border Services Agency 67 9 5 3 5 3 9 86 8 7245

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Canada Border Services Agency 14 33 22 16 11 3 0 49 28 7263
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Canada Border Services Agency 10 28 25 17 17 2 0 39 35 6259
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Canada Border Services Agency 9 26 23 19 19 4 1 36 39 7195

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Canada Border Services Agency 24 36 18 12 9 2 0 61 21 7217
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Canada Border Services Agency 23 38 19 11 8 2 0 62 19 6239
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Canada Border Services Agency 22 37 19 11 9 2 0 61 20 7199
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Canada Border Services Agency 27 36 17 9 7 3 0 65 17 9311
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Canada Border Services Agency 22 36 18 10 10 3 0 61 20 10118

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Canada Border Services Agency 29 34 19 7 6 3 1 66 14 7239
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Canada Border Services Agency 25 35 22 7 6 3 1 63 14 6243
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Canada Border Services Agency 23 32 22 7 8 5 1 59 17 7195
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Canada Border Services Agency 31 33 18 6 6 5 1 68 12 9303

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Canada Border Services Agency 31 36 14 10 9 0 0 67 19 7258
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Canada Border Services Agency 25 37 17 11 10 0 0 61 21 6228
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Canada Border Services Agency 23 36 15 12 12 0 0 60 24 7203
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Canada Border Services Agency 28 36 14 11 10 0 0 64 21 9308
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Canada Border Services Agency 27 38 15 10 9 0 0 66 19 10095
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Canada Border Services Agency 26 38 14 11 10 0 0 64 22 8756

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Canada Border Services Agency 23 28 19 15 15 1 0 51 29 7245
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Canada Border Services Agency 16 27 22 18 18 0 0 43 35 6228
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Canada Border Services Agency 15 26 20 18 21 1 0 41 39 7193
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Canada Border Services Agency 16 31 19 17 16 1 0 48 33 9309
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Canada Border Services Agency 20 34 20 14 11 1 0 55 25 10126

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Canada Border Services Agency 21 30 18 17 14 0 0 51 31 7228
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Canada Border Services Agency 15 28 20 19 18 0 0 44 37 6210
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Canada Border Services Agency 14 27 18 20 20 1 0 42 40 7193
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Canada Border Services Agency 15 31 18 18 17 0 0 47 35 9308
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Canada Border Services Agency 19 35 18 15 12 0 0 54 27 10106
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Canada Border Services Agency 20 38 16 15 11 0 0 58 26 8749

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Canada Border Services Agency 23 24 18 16 15 3 0 49 32 7262
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Canada Border Services Agency 18 22 20 18 18 3 0 42 37 6239
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Canada Border Services Agency 17 22 18 17 21 4 0 41 40 7193
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Canada Border Services Agency 19 24 19 17 17 4 0 45 35 9311
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Canada Border Services Agency 23 26 18 15 14 5 1 52 30 10122
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Canada Border Services Agency 23 29 18 15 11 5 1 55 27 8744
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Canada Border Services Agency 29 35 36 7272
2018 Public Service 27 39 35 161647
2018 Canada Border Services Agency 29 35 36 6277
2017 Public Service 26 40 34 174196
2017 Canada Border Services Agency 29 34 37 7197
2014 Public Service 26 40 34 180859
2014 Canada Border Services Agency 28 36 36 9307
2011 Public Service 27 42 31 198979
2011 Canada Border Services Agency 29 38 33 10142

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Canada Border Services Agency 17 30 28 6 13 5 2101
2018 Public Service 17 33 30 6 8 6 43390
2018 Canada Border Services Agency 18 30 35 7 6 5 1824
2017 Public Service 18 30 29 6 10 6 45785
2017 Canada Border Services Agency 16 25 38 9 6 6 2106
2014 Public Service 18 32 30 10 9999 11 47681
2014 Canada Border Services Agency 13 38 32 9 9999 8 2613
2011 Public Service 19 32 31 8 9999 10 53795
2011 Canada Border Services Agency 16 42 28 7 9999 6 2996
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Canada Border Services Agency 36 46 8 5 2 1 2 84 7 7237

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Canada Border Services Agency 41 32 10 6 5 3 2 77 12 7239
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Canada Border Services Agency 19 81 7258
2018 Public Service 15 85 161503
2018 Canada Border Services Agency 22 78 6268

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Canada Border Services Agency 57 43 1347
2018 Public Service 51 49 22721
2018 Canada Border Services Agency 53 47 1360

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Canada Border Services Agency 64 36 1347
2018 Public Service 62 38 22735
2018 Canada Border Services Agency 68 32 1360

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Canada Border Services Agency 9 91 1347
2018 Public Service 8 92 22696
2018 Canada Border Services Agency 9 91 1360

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Canada Border Services Agency 5 95 1347
2018 Public Service 5 95 22696
2018 Canada Border Services Agency 5 95 1360

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Canada Border Services Agency 4 96 1347
2018 Public Service 6 94 22696
2018 Canada Border Services Agency 4 96 1360

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Canada Border Services Agency 17 83 1347
2018 Public Service 10 90 22712
2018 Canada Border Services Agency 19 81 1360

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Canada Border Services Agency 3 97 1347
2018 Public Service 4 96 22694
2018 Canada Border Services Agency 3 97 1360

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Canada Border Services Agency 41 59 1335
2018 Public Service 40 60 22709
2018 Canada Border Services Agency 42 58 1361

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Canada Border Services Agency 37 63 1335
2018 Public Service 40 60 22697
2018 Canada Border Services Agency 39 61 1361

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Canada Border Services Agency 53 47 1335
2018 Public Service 46 54 22698
2018 Canada Border Services Agency 50 50 1361

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Canada Border Services Agency 43 57 1335
2018 Public Service 41 59 22706
2018 Canada Border Services Agency 42 58 1361

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Canada Border Services Agency 34 66 1335
2018 Public Service 33 67 22690
2018 Canada Border Services Agency 35 65 1361

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Canada Border Services Agency 54 46 1335
2018 Public Service 56 44 22722
2018 Canada Border Services Agency 55 45 1361

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Canada Border Services Agency 41 59 1335
2018 Public Service 36 64 22699
2018 Canada Border Services Agency 40 60 1361

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Canada Border Services Agency 3 97 1335
2018 Public Service 2 98 22678
2018 Canada Border Services Agency 3 97 1361

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Canada Border Services Agency 11 89 1335
2018 Public Service 10 90 22693
2018 Canada Border Services Agency 11 89 1361

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Canada Border Services Agency 13 87 1335
2018 Public Service 13 87 22689
2018 Canada Border Services Agency 12 88 1361

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Canada Border Services Agency 59 41 1335
2018 Public Service 48 52 22704
2018 Canada Border Services Agency 57 43 1361

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Canada Border Services Agency 29 71 1335
2018 Public Service 27 73 22702
2018 Canada Border Services Agency 29 71 1361

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Canada Border Services Agency 17 83 1335
2018 Public Service 15 85 22687
2018 Canada Border Services Agency 15 85 1361

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Canada Border Services Agency 49 51 1327
2018 Public Service 51 49 22718
2018 Canada Border Services Agency 50 50 1366

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Canada Border Services Agency 29 71 1327
2018 Public Service 27 73 22701
2018 Canada Border Services Agency 27 73 1366

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Canada Border Services Agency 6 94 1327
2018 Public Service 8 92 22688
2018 Canada Border Services Agency 6 94 1366

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Canada Border Services Agency 24 76 1327
2018 Public Service 20 80 22699
2018 Canada Border Services Agency 23 77 1366

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Canada Border Services Agency 9 91 1327
2018 Public Service 10 90 22689
2018 Canada Border Services Agency 9 91 1366

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Canada Border Services Agency 11 89 1327
2018 Public Service 7 93 22692
2018 Canada Border Services Agency 12 88 1366

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Canada Border Services Agency 15 85 1327
2018 Public Service 14 86 22692
2018 Canada Border Services Agency 14 86 1366

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Canada Border Services Agency 12 88 1327
2018 Public Service 11 89 22688
2018 Canada Border Services Agency 11 89 1366

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Canada Border Services Agency 28 72 1327
2018 Public Service 27 73 22709
2018 Canada Border Services Agency 28 72 1366

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Canada Border Services Agency 10 90 1179
2018 Public Service 11 89 21200
2018 Canada Border Services Agency 9 91 1206

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Canada Border Services Agency 17 83 1179
2018 Public Service 19 81 21197
2018 Canada Border Services Agency 14 86 1206

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 8 92 1179
2018 Public Service 10 90 21191
2018 Canada Border Services Agency 9 91 1206

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Canada Border Services Agency 5 95 1179
2018 Public Service 7 93 21189
2018 Canada Border Services Agency 6 94 1206

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 8 92 1179
2018 Public Service 10 90 21189
2018 Canada Border Services Agency 8 92 1206

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Canada Border Services Agency 8 92 1179
2018 Public Service 9 91 21189
2018 Canada Border Services Agency 8 92 1206

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 7 93 1179
2018 Public Service 10 90 21188
2018 Canada Border Services Agency 7 93 1206

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Canada Border Services Agency 11 89 1179
2018 Public Service 11 89 21193
2018 Canada Border Services Agency 11 89 1206

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Canada Border Services Agency 10 90 1179
2018 Public Service 12 88 21192
2018 Canada Border Services Agency 9 91 1206

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Canada Border Services Agency 36 64 1179
2018 Public Service 30 70 21199
2018 Canada Border Services Agency 37 63 1206

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 10 90 1179
2018 Public Service 9 91 21189
2018 Canada Border Services Agency 9 91 1206

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Canada Border Services Agency 53 47 1179
2018 Public Service 47 53 21214
2018 Canada Border Services Agency 49 51 1206

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Canada Border Services Agency 2 98 1179
2018 Public Service 2 98 21187
2018 Canada Border Services Agency 2 98 1206

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Canada Border Services Agency 63 37 1179
2018 Public Service 56 44 21220
2018 Canada Border Services Agency 64 36 1206

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Canada Border Services Agency 4 96 1179
2018 Public Service 4 96 21191
2018 Canada Border Services Agency 4 96 1206

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Canada Border Services Agency 14 86 1179
2018 Public Service 13 87 21192
2018 Canada Border Services Agency 12 88 1206

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Canada Border Services Agency 26 74 7242

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Canada Border Services Agency 12 16 21 12 16 18 6 37 36 7263
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Canada Border Services Agency 10 17 24 13 18 15 4 33 38 6252
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Canada Border Services Agency 10 16 22 11 17 19 5 34 37 7208
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Canada Border Services Agency 11 16 23 10 13 22 6 37 32 9299

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Canada Border Services Agency 21 27 20 11 12 7 1 52 25 7259
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Canada Border Services Agency 16 28 22 13 14 6 1 47 30 6254
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Canada Border Services Agency 15 26 22 12 14 8 1 46 29 7196
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Canada Border Services Agency 16 26 23 11 11 12 1 48 25 9299
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Canada Border Services Agency 22 36 19 10 7 5 0 61 18 10118
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Canada Border Services Agency 12 88 7257
2018 Public Service 8 92 161188
2018 Canada Border Services Agency 14 86 6253

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Canada Border Services Agency 38 62 839
2018 Public Service 36 64 11806
2018 Canada Border Services Agency 35 65 851

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Canada Border Services Agency 77 23 839
2018 Public Service 77 23 11826
2018 Canada Border Services Agency 79 21 851

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Canada Border Services Agency 4 96 839
2018 Public Service 4 96 11797
2018 Canada Border Services Agency 3 97 851

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Canada Border Services Agency 3 97 839
2018 Public Service 4 96 11797
2018 Canada Border Services Agency 3 97 851

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Canada Border Services Agency 6 94 839
2018 Public Service 7 93 11798
2018 Canada Border Services Agency 5 95 851

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Canada Border Services Agency 15 85 839
2018 Public Service 9 91 11802
2018 Canada Border Services Agency 14 86 851

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Canada Border Services Agency 7 93 839
2018 Public Service 8 92 11798
2018 Canada Border Services Agency 10 90 851

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Canada Border Services Agency 23 77 823
2018 Public Service 25 75 11790
2018 Canada Border Services Agency 26 74 847

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Canada Border Services Agency 18 82 823
2018 Public Service 20 80 11790
2018 Canada Border Services Agency 18 82 847

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Canada Border Services Agency 16 84 823
2018 Public Service 15 85 11786
2018 Canada Border Services Agency 17 83 847

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Canada Border Services Agency 6 94 823
2018 Public Service 6 94 11784
2018 Canada Border Services Agency 6 94 847

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Canada Border Services Agency 26 74 823
2018 Public Service 26 74 11787
2018 Canada Border Services Agency 20 80 847

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Canada Border Services Agency 34 66 823
2018 Public Service 29 71 11792
2018 Canada Border Services Agency 37 63 847

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Canada Border Services Agency 5 95 823
2018 Public Service 4 96 11783
2018 Canada Border Services Agency 4 96 847

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Canada Border Services Agency 2 98 823
2018 Public Service 2 98 11782
2018 Canada Border Services Agency 2 98 847

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Canada Border Services Agency 12 88 823
2018 Public Service 8 92 11785
2018 Canada Border Services Agency 10 90 847

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Canada Border Services Agency 25 75 823
2018 Public Service 15 85 11787
2018 Canada Border Services Agency 24 76 847

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Canada Border Services Agency 2 98 823
2018 Public Service 1 99 11782
2018 Canada Border Services Agency 1 99 847

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Canada Border Services Agency 22 78 823
2018 Public Service 17 83 11791
2018 Canada Border Services Agency 20 80 847

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2018 Public Service 0 100 11783

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Canada Border Services Agency 16 84 823
2018 Public Service 19 81 11797
2018 Canada Border Services Agency 14 86 847

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Canada Border Services Agency 30 70 819
2018 Public Service 29 71 11822
2018 Canada Border Services Agency 31 69 850

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Canada Border Services Agency 16 84 819
2018 Public Service 15 85 11810
2018 Canada Border Services Agency 16 84 850

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Canada Border Services Agency 4 96 819
2018 Public Service 5 95 11809
2018 Canada Border Services Agency 4 96 850

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Canada Border Services Agency 20 80 819
2018 Public Service 17 83 11817
2018 Canada Border Services Agency 21 79 850

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Canada Border Services Agency 5 95 819
2018 Public Service 4 96 11805
2018 Canada Border Services Agency 3 97 850

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Canada Border Services Agency 11 89 819
2018 Public Service 6 94 11807
2018 Canada Border Services Agency 10 90 850

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Canada Border Services Agency 9 91 819
2018 Public Service 9 91 11806
2018 Canada Border Services Agency 9 91 850

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Canada Border Services Agency 11 89 819
2018 Public Service 9 91 11808
2018 Canada Border Services Agency 8 92 850

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Canada Border Services Agency 47 53 819
2018 Public Service 49 51 11821
2018 Canada Border Services Agency 48 52 850

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Canada Border Services Agency 6 94 672
2018 Public Service 5 95 11053
2018 Canada Border Services Agency 5 95 764

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Canada Border Services Agency 12 88 672
2018 Public Service 13 87 11052
2018 Canada Border Services Agency 10 90 764

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Canada Border Services Agency 3 97 672
2018 Public Service 3 97 11049
2018 Canada Border Services Agency 3 97 764

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 3 97 672
2018 Public Service 2 98 11050
2018 Canada Border Services Agency 3 97 764

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 2 98 672
2018 Public Service 3 97 11051
2018 Canada Border Services Agency 2 98 764

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Canada Border Services Agency 4 96 672
2018 Public Service 4 96 11049
2018 Canada Border Services Agency 2 98 764

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Canada Border Services Agency 6 94 672
2018 Public Service 7 93 11051
2018 Canada Border Services Agency 4 96 764

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Canada Border Services Agency 11 89 672
2018 Public Service 11 89 11053
2018 Canada Border Services Agency 10 90 764

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Canada Border Services Agency 11 89 672
2018 Public Service 11 89 11055
2018 Canada Border Services Agency 8 92 764

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Canada Border Services Agency 31 69 672
2018 Public Service 27 73 11058
2018 Canada Border Services Agency 30 70 764

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Canada Border Services Agency 9 91 672
2018 Public Service 9 91 11054
2018 Canada Border Services Agency 9 91 764

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Canada Border Services Agency 48 52 672
2018 Public Service 45 55 11069
2018 Canada Border Services Agency 45 55 764

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129
2019 Canada Border Services Agency 2 98 672
2018 Public Service 2 98 11050
2018 Canada Border Services Agency 3 97 764

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Canada Border Services Agency 66 34 672
2018 Public Service 64 36 11072
2018 Canada Border Services Agency 69 31 764

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 4 96 672
2018 Public Service 4 96 11051
2018 Canada Border Services Agency 5 95 764

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Canada Border Services Agency 10 90 672
2018 Public Service 13 87 11050
2018 Canada Border Services Agency 14 86 764

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Canada Border Services Agency 16 84 7241

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Canada Border Services Agency 15 17 25 7 10 22 6 43 23 7247
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Canada Border Services Agency 12 18 29 8 11 20 4 38 24 6243
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Canada Border Services Agency 12 17 26 6 9 24 6 41 22 7209
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Canada Border Services Agency 12 16 25 6 7 27 6 42 20 9292

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Canada Border Services Agency 24 27 22 7 9 9 1 57 18 7240
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Canada Border Services Agency 18 28 26 9 10 8 1 50 21 6237
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Canada Border Services Agency 19 28 24 7 9 12 2 54 19 7191
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Canada Border Services Agency 19 26 23 7 7 16 2 54 17 9285
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Canada Border Services Agency 27 37 17 7 5 7 0 69 12 10087
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Canada Border Services Agency 25 26 19 12 17 0 1 51 29 7264
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Canada Border Services Agency 24 26 21 13 16 0 1 51 29 6251
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Canada Border Services Agency 25 27 20 12 14 0 2 53 27 7184

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Canada Border Services Agency 22 28 24 14 12 0 1 50 26 7256
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Canada Border Services Agency 17 27 26 17 13 0 0 44 29 6245
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Canada Border Services Agency 18 26 25 16 14 0 1 44 30 7196

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Canada Border Services Agency 30 29 20 11 7 0 3 61 19 7210
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Canada Border Services Agency 24 29 22 12 9 0 3 55 22 6188
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Canada Border Services Agency 26 27 21 12 10 1 4 55 23 7175

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Canada Border Services Agency 16 19 20 18 25 0 1 36 44 7238
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Canada Border Services Agency 12 16 22 20 28 0 1 29 49 6231
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Canada Border Services Agency 12 16 20 21 29 1 1 28 51 7186

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Canada Border Services Agency 45 24 14 7 6 0 4 71 14 7232
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Canada Border Services Agency 40 25 16 7 7 0 6 68 15 6230
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Canada Border Services Agency 38 24 16 7 6 1 9 68 14 7182

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Canada Border Services Agency 26 26 22 11 15 0 1 52 26 7251
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Canada Border Services Agency 21 24 23 14 17 0 1 46 31 6230
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Canada Border Services Agency 20 26 24 15 14 0 1 47 29 7159

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Canada Border Services Agency 23 31 23 12 10 1 1 55 22 7234
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Canada Border Services Agency 17 31 26 15 10 1 1 49 25 6243
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Canada Border Services Agency 18 28 24 16 12 1 1 47 28 7160

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Canada Border Services Agency 20 27 23 16 12 1 1 48 28 7237
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Canada Border Services Agency 14 27 26 18 14 0 1 42 32 6242
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Canada Border Services Agency 16 25 24 18 15 1 1 42 34 7159

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Canada Border Services Agency 25 28 22 14 11 0 1 53 25 7229
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Canada Border Services Agency 20 27 24 16 13 0 1 47 29 6235
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Canada Border Services Agency 21 27 22 16 13 1 1 48 29 7168

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Canada Border Services Agency 31 26 17 12 13 0 1 58 25 7217

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Canada Border Services Agency 27 29 21 13 10 0 1 56 23 7206
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Canada Border Services Agency 22 28 23 15 11 0 1 51 26 6213
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Canada Border Services Agency 23 28 22 14 10 1 2 52 25 7152

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Canada Border Services Agency 42 25 16 8 7 0 1 68 16 7202
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Canada Border Services Agency 41 26 16 8 7 0 1 68 15 6209
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Canada Border Services Agency 42 26 16 8 6 0 2 69 14 7201

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Canada Border Services Agency 62 15 7 4 5 1 6 83 9 7216
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Canada Border Services Agency 56 18 10 5 6 1 4 78 11 6216

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Canada Border Services Agency 60 16 9 6 7 1 2 78 13 7244
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Canada Border Services Agency 53 18 11 6 8 1 3 74 15 6235
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Canada Border Services Agency 58 18 9 6 6 1 2 78 12 7189

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Canada Border Services Agency 48 29 13 5 4 0 1 78 9 7230
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Canada Border Services Agency 43 32 14 6 4 0 1 76 10 6236
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Canada Border Services Agency 45 31 13 6 4 0 1 77 10 7197

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Canada Border Services Agency 50 21 12 7 8 0 1 72 15 7196
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Canada Border Services Agency 41 24 16 10 9 0 1 65 19 6212
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Canada Border Services Agency 46 23 12 9 8 1 2 70 17 7192

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Canada Border Services Agency 55 10 6 2 2 0 25 87 5 7174
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Canada Border Services Agency 49 12 6 2 2 0 29 86 6 6178
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Canada Border Services Agency 49 12 5 2 2 0 30 87 6 7188

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Canada Border Services Agency 58 21 9 4 3 0 4 84 6 7209
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Canada Border Services Agency 53 24 11 4 2 0 4 82 7 6194
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Canada Border Services Agency 55 23 10 4 2 1 6 83 7 7154

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Canada Border Services Agency 70 14 6 3 4 0 3 87 7 7244
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Canada Border Services Agency 67 17 6 3 4 0 3 87 7 6225
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Canada Border Services Agency 63 19 7 3 3 1 4 86 7 7198

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Canada Border Services Agency 51 28 13 4 2 0 2 81 7 7217
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Canada Border Services Agency 46 29 15 5 3 0 2 77 8 6220
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Canada Border Services Agency 47 30 13 4 3 0 3 80 7 7187

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Canada Border Services Agency 14 31 34 14 6 0 0 45 21 7262
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Canada Border Services Agency 10 28 38 16 7 0 0 39 23 6279
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Canada Border Services Agency 9 27 38 17 9 0 0 36 25 7208

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Canada Border Services Agency 12 20 38 20 9 0 0 29 33 7212
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Canada Border Services Agency 13 22 39 18 8 0 0 26 36 6196
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Canada Border Services Agency 12 23 38 18 8 0 0 26 35 7189

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Canada Border Services Agency 25 40 16 10 7 1 0 66 17 7236
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Canada Border Services Agency 22 41 18 10 7 1 0 64 18 6251
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Canada Border Services Agency 19 40 17 11 10 2 0 61 21 7199

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Canada Border Services Agency 16 30 18 18 17 1 0 46 35 7262
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Canada Border Services Agency 13 29 18 20 19 1 0 42 40 6254
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Canada Border Services Agency 9 29 18 21 22 2 0 39 43 7196
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Canada Border Services Agency 20 80 7260
2017 Public Service 17 83 173939
2017 Canada Border Services Agency 23 77 7194
2014 Public Service 15 85 180286
2014 Canada Border Services Agency 19 81 9272

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Canada Border Services Agency 80 20 1426
2017 Public Service 78 22 29537
2017 Canada Border Services Agency 76 24 1641
2014 Public Service 78 22 27355
2014 Canada Border Services Agency 76 24 1701

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Canada Border Services Agency 40 34 7 10 8 0 0 75 19 1134
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Canada Border Services Agency 40 35 6 11 7 1 0 76 18 1248
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Canada Border Services Agency 40 34 7 11 7 0 0 75 18 1294
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Canada Border Services Agency 26 33 19 9 10 2 1 27 73 7251
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Canada Border Services Agency 35 28 17 8 8 3 1 36 64 6275
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Canada Border Services Agency 37 27 16 7 6 6 1 40 60 7208

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Canada Border Services Agency 67 33 5131

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Canada Border Services Agency 50 50 5051
2018 Public Service 35 65 108456
2018 Canada Border Services Agency 43 57 3815

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Canada Border Services Agency 10 21 17 19 25 2 6 33 48 5043
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Canada Border Services Agency 10 22 18 17 25 2 7 34 46 3837
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Canada Border Services Agency 9 21 18 15 24 2 10 35 44 4016

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Canada Border Services Agency 7 16 18 17 27 3 13 27 52 5047
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Canada Border Services Agency 6 15 18 15 28 3 15 26 52 3835
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Canada Border Services Agency 5 14 18 14 25 4 19 25 51 4007

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Canada Border Services Agency 45 15 12 8 10 1 8 66 20 7167
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Canada Border Services Agency 48 14 11 8 10 1 8 68 19 6239
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