2019 Public Service Employee Survey Results for Ottawa District

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Canada Border Services Agency 24 44 6 17 8 0 0 68 26 7270
2019 Regions 19 43 7 21 11 0 0 62 31 3750
2019 Northern Ontario Region 16 43 5 23 13 0 0 59 35 286
2019 Ottawa District 20 47 3 17 13 0 0 67 31 83

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Canada Border Services Agency 64 20 6 6 3 0 1 86 9 7242
2019 Regions 69 18 5 4 2 0 2 88 6 3737
2019 Northern Ontario Region 60 21 6 7 6 0 1 82 12 286
2019 Ottawa District 53 21 7 8 10 0 1 75 17 83

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Canada Border Services Agency 31 34 9 16 10 0 0 65 26 7252
2019 Regions 24 33 9 19 14 0 0 58 33 3740
2019 Northern Ontario Region 25 30 9 24 13 0 0 55 37 286
2019 Ottawa District 31 25 9 23 12 0 0 57 34 83

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Canada Border Services Agency 18 37 14 20 12 0 0 55 31 7240
2019 Regions 13 37 14 22 14 0 0 50 36 3732
2019 Northern Ontario Region 14 31 12 23 19 0 0 45 43 283
2019 Ottawa District 19 31 15 21 13 0 0 50 35 83

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Canada Border Services Agency 32 36 11 13 8 0 0 68 20 7215
2019 Regions 25 37 12 16 11 0 0 61 26 3719
2019 Northern Ontario Region 18 36 14 16 15 0 1 55 31 282
2019 Ottawa District 20 35 13 15 16 0 1 55 32 83

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Canada Border Services Agency 32 32 12 12 12 0 0 63 25 7236
2019 Regions 24 31 14 15 16 0 0 55 31 3728
2019 Northern Ontario Region 20 25 16 12 27 0 0 45 39 285
2019 Ottawa District 30 20 14 10 25 0 1 51 35 82

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Canada Border Services Agency 30 39 13 10 8 0 0 68 18 7271
2019 Regions 28 38 14 11 10 0 0 66 20 3751
2019 Northern Ontario Region 26 36 13 13 12 0 0 62 24 286
2019 Ottawa District 36 29 17 7 9 1 0 66 16 83

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Canada Border Services Agency 20 32 16 17 15 0 0 53 32 7257
2019 Regions 15 30 16 19 19 0 0 45 39 3746
2019 Northern Ontario Region 15 25 15 19 27 0 0 39 46 284
2019 Ottawa District 24 10 17 22 27 0 0 34 49 81

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Canada Border Services Agency 24 39 15 14 8 0 0 63 22 7224
2019 Regions 21 39 16 15 9 0 0 60 24 3729
2019 Northern Ontario Region 16 32 15 21 15 0 0 49 36 285
2019 Ottawa District 25 21 19 23 13 0 0 46 35 82

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Canada Border Services Agency 32 38 13 9 7 0 0 71 16 7210
2019 Regions 27 38 15 11 9 0 0 64 20 3716
2019 Northern Ontario Region 20 30 17 16 17 0 0 51 32 282
2019 Ottawa District 27 29 16 11 17 0 0 56 28 80

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Canada Border Services Agency 23 31 16 15 15 0 0 54 30 7232
2019 Regions 17 29 17 18 19 0 0 47 36 3729
2019 Northern Ontario Region 17 21 18 16 27 0 0 38 44 283
2019 Ottawa District 25 15 21 18 21 0 0 40 39 81

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Canada Border Services Agency 47 34 11 5 4 0 0 81 8 7198
2019 Regions 45 34 11 5 4 0 0 79 9 3711
2019 Northern Ontario Region 39 36 11 6 7 0 0 75 13 280
2019 Ottawa District 49 29 9 4 7 1 0 79 11 80

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Canada Border Services Agency 22 34 15 15 14 0 0 56 29 7236
2019 Regions 16 32 15 18 18 0 0 48 36 3737
2019 Northern Ontario Region 13 26 13 20 26 0 1 40 47 282
2019 Ottawa District 24 23 10 22 21 0 0 47 43 82

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Canada Border Services Agency 25 30 17 14 14 0 0 55 27 7249
2019 Regions 20 27 19 16 18 0 0 47 34 3741
2019 Northern Ontario Region 18 20 17 20 23 0 0 39 44 285
2019 Ottawa District 28 15 13 17 27 0 0 43 44 82

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Canada Border Services Agency 23 37 17 13 9 0 0 60 22 7145
2019 Regions 19 35 19 15 11 0 0 54 26 3686
2019 Northern Ontario Region 18 26 19 21 15 1 0 44 37 280
2019 Ottawa District 23 25 20 17 13 2 0 50 30 80

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Canada Border Services Agency 36 39 12 8 5 0 0 75 13 7265
2019 Regions 35 39 13 8 6 0 0 74 14 3745
2019 Northern Ontario Region 34 34 13 11 7 0 0 68 19 285
2019 Ottawa District 45 27 15 8 6 0 0 71 14 83

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Canada Border Services Agency 38 33 17 6 5 0 1 71 11 7218
2019 Regions 37 33 17 6 4 0 2 72 11 3722
2019 Northern Ontario Region 31 29 25 6 7 0 2 62 13 282
2019 Ottawa District 35 30 20 5 9 0 1 66 14 80

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Canada Border Services Agency 16 28 31 16 8 1 1 24 44 7260
2019 Regions 17 27 31 16 8 1 1 24 45 3745
2019 Northern Ontario Region 28 31 24 7 9 1 0 16 60 285
2019 Ottawa District 23 32 23 9 12 2 1 21 56 82

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Canada Border Services Agency 21 25 25 16 10 2 1 27 47 7247
2019 Regions 23 25 25 16 9 1 1 26 49 3745
2019 Northern Ontario Region 42 22 18 7 9 2 0 16 66 285
2019 Ottawa District 44 21 12 7 11 4 1 19 69 82

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Canada Border Services Agency 24 26 25 14 8 2 2 23 51 7251
2019 Regions 23 26 25 14 8 2 2 23 51 3740
2019 Northern Ontario Region 29 23 25 11 9 1 2 21 54 286
2019 Ottawa District 23 20 28 11 11 2 5 23 47 83

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Canada Border Services Agency 10 15 27 27 16 1 3 45 26 7212
2019 Regions 8 12 27 30 17 1 5 50 21 3721
2019 Northern Ontario Region 9 12 30 24 18 1 5 45 23 282
2019 Ottawa District 14 13 15 27 19 3 9 52 31 82

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Canada Border Services Agency 26 24 23 14 10 1 2 25 52 7252
2019 Regions 31 23 22 13 9 1 1 22 56 3744
2019 Northern Ontario Region 38 27 16 7 10 2 0 18 66 285
2019 Ottawa District 33 21 17 8 18 2 2 27 56 82

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Canada Border Services Agency 18 21 26 19 12 3 2 32 41 7223
2019 Regions 19 20 25 19 12 2 2 32 42 3726
2019 Northern Ontario Region 30 19 18 13 17 2 2 31 51 282
2019 Ottawa District 43 20 8 7 16 5 2 24 67 83

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Canada Border Services Agency 22 25 27 13 9 2 1 23 49 7240
2019 Regions 24 26 26 13 8 2 1 22 51 3737
2019 Northern Ontario Region 31 26 20 9 10 2 3 20 59 284
2019 Ottawa District 25 20 21 11 15 3 4 29 48 82

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Canada Border Services Agency 23 26 29 13 7 1 1 20 50 7265
2019 Regions 26 27 29 11 5 0 1 16 54 3745
2019 Northern Ontario Region 25 28 26 11 8 1 0 20 54 283
2019 Ottawa District 20 22 29 13 12 2 2 26 44 81
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Canada Border Services Agency 67 15 7 4 3 0 4 86 7 7259
2019 Regions 69 13 7 2 3 0 6 88 5 3744
2019 Northern Ontario Region 56 18 8 7 8 0 3 77 15 285
2019 Ottawa District 45 27 9 8 10 0 2 73 18 83

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Canada Border Services Agency 21 28 18 14 13 3 2 52 29 7239
2019 Regions 17 27 19 16 17 3 2 46 35 3735
2019 Northern Ontario Region 15 18 18 18 24 5 3 36 45 285
2019 Ottawa District 22 14 22 18 17 4 2 39 38 82

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Canada Border Services Agency 35 28 11 13 12 0 0 64 25 7243
2019 Regions 28 29 13 16 15 0 0 57 30 3728
2019 Northern Ontario Region 26 18 15 17 23 0 0 44 41 286
2019 Ottawa District 33 20 14 15 18 0 1 53 33 83

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Canada Border Services Agency 37 35 11 11 6 0 0 72 17 7245
2019 Regions 29 37 13 13 8 0 0 66 21 3736
2019 Northern Ontario Region 27 25 12 16 19 0 0 53 35 284
2019 Ottawa District 33 28 16 14 9 0 1 62 22 82

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Canada Border Services Agency 32 38 16 7 6 1 0 71 13 7254
2019 Regions 24 40 19 9 7 1 0 65 16 3741
2019 Northern Ontario Region 25 29 16 14 13 2 0 56 28 285
2019 Ottawa District 31 34 13 10 9 2 1 67 20 82
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Canada Border Services Agency 36 28 18 7 7 1 4 67 14 7268
2019 Regions 28 28 21 8 9 1 5 60 18 3746
2019 Northern Ontario Region 24 20 25 9 16 2 5 47 26 286
2019 Ottawa District 25 16 22 10 19 4 5 45 31 83

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Canada Border Services Agency 33 30 15 11 10 0 0 63 21 7261
2019 Regions 27 30 17 13 13 0 0 58 26 3746
2019 Northern Ontario Region 23 24 13 16 22 0 1 48 38 285
2019 Ottawa District 29 24 13 13 20 0 1 54 33 83

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Canada Border Services Agency 38 29 14 9 8 2 1 68 18 7238
2019 Regions 33 30 15 10 11 1 1 63 21 3737
2019 Northern Ontario Region 24 25 16 13 21 2 0 49 34 286
2019 Ottawa District 28 23 14 14 20 0 1 52 34 83

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Canada Border Services Agency 35 31 14 11 8 1 1 67 20 7220
2019 Regions 30 31 15 13 10 1 1 62 23 3716
2019 Northern Ontario Region 26 26 14 14 20 0 0 52 34 283
2019 Ottawa District 27 28 13 12 20 0 1 55 32 82

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Canada Border Services Agency 75 12 5 2 2 0 3 91 4 7226
2019 Regions 74 11 6 1 3 0 4 90 4 3725
2019 Northern Ontario Region 66 13 7 4 7 0 2 81 12 282
2019 Ottawa District 58 19 6 4 12 0 1 78 16 81

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Canada Border Services Agency 42 20 10 7 11 2 8 69 20 7261
2019 Regions 33 19 12 8 15 2 10 60 26 3743
2019 Northern Ontario Region 29 13 12 9 22 3 12 50 36 285
2019 Ottawa District 33 10 6 5 21 3 21 56 35 82

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Canada Border Services Agency 47 25 13 6 8 2 0 74 14 7264
2019 Regions 41 26 14 7 10 2 0 68 17 3747
2019 Northern Ontario Region 36 21 16 8 18 1 1 58 26 285
2019 Ottawa District 41 19 17 7 15 0 1 61 22 83

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Canada Border Services Agency 40 29 13 9 9 0 0 69 18 7263
2019 Regions 33 30 15 11 11 0 0 63 22 3748
2019 Northern Ontario Region 26 23 13 16 22 0 0 49 37 286
2019 Ottawa District 27 27 12 13 19 0 1 54 33 83

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Canada Border Services Agency 20 46 12 15 6 0 1 67 21 1367
2019 Regions 17 48 12 16 6 0 0 66 22 592
2019 Northern Ontario Region 17 42 11 18 12 0 0 59 30 35
2019 Ottawa District 32 42 5 21 0 0 0 74 21 10
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Canada Border Services Agency 21 28 17 13 15 5 0 52 30 7260
2019 Regions 17 26 18 14 19 5 0 46 36 3741
2019 Northern Ontario Region 16 18 16 14 31 5 0 36 47 286
2019 Ottawa District 26 17 10 17 22 7 1 46 43 83

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Canada Border Services Agency 18 25 17 17 20 2 0 44 38 7247
2019 Regions 15 22 17 18 26 2 0 38 44 3731
2019 Northern Ontario Region 14 13 12 19 39 3 0 28 60 284
2019 Ottawa District 28 10 10 20 28 5 0 39 50 82

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Canada Border Services Agency 13 21 19 20 23 4 0 36 45 7239
2019 Regions 10 18 19 21 28 3 0 30 51 3726
2019 Northern Ontario Region 11 10 12 21 42 4 0 21 66 286
2019 Ottawa District 19 12 10 20 32 6 1 33 56 83

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Canada Border Services Agency 13 24 17 20 25 2 0 37 46 7250
2019 Regions 10 22 16 20 29 2 0 33 51 3736
2019 Northern Ontario Region 10 16 11 17 44 3 0 26 62 286
2019 Ottawa District 17 18 10 15 32 6 1 38 51 83

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Canada Border Services Agency 37 20 11 7 7 14 3 69 17 7272
2019 Regions 31 16 11 8 11 19 5 61 25 3750
2019 Northern Ontario Region 30 22 11 8 11 15 2 63 23 285
2019 Ottawa District 39 28 12 6 10 5 0 70 17 83
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Canada Border Services Agency 18 37 20 15 9 1 0 56 24 7252
2019 Regions 15 35 21 16 11 1 0 51 28 3741
2019 Northern Ontario Region 13 29 20 21 16 1 0 43 37 285
2019 Ottawa District 22 31 22 14 10 1 0 54 23 83

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Canada Border Services Agency 8 23 20 25 22 2 0 32 48 7225
2019 Regions 6 22 20 26 25 1 0 28 52 3721
2019 Northern Ontario Region 6 14 12 32 33 2 1 21 67 282
2019 Ottawa District 14 19 9 36 16 6 0 35 55 80

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Canada Border Services Agency 24 36 16 12 9 2 1 62 22 7242
2019 Regions 21 37 16 13 11 1 1 59 25 3738
2019 Northern Ontario Region 16 34 16 14 18 1 0 51 33 284
2019 Ottawa District 26 19 23 12 18 2 0 46 31 83

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Canada Border Services Agency 20 34 21 13 10 1 0 55 23 7236
2019 Regions 17 34 21 15 13 1 0 51 28 3731
2019 Northern Ontario Region 15 26 20 19 18 1 0 42 38 286
2019 Ottawa District 23 22 22 19 13 1 0 45 33 83

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Canada Border Services Agency 15 22 17 16 22 6 2 41 41 7253
2019 Regions 14 23 15 17 26 4 1 39 45 3743
2019 Northern Ontario Region 10 18 8 17 40 5 1 30 61 286
2019 Ottawa District 15 20 8 11 36 6 2 39 52 83

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Canada Border Services Agency 14 24 18 19 22 2 0 39 43 7242
2019 Regions 11 22 18 21 27 2 0 33 49 3738
2019 Northern Ontario Region 12 13 16 24 34 1 0 25 59 285
2019 Ottawa District 23 10 19 20 27 0 1 33 48 82

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Canada Border Services Agency 15 23 16 17 26 2 1 39 45 7273
2019 Regions 12 21 16 18 30 2 1 34 49 3750
2019 Northern Ontario Region 13 16 14 18 36 1 2 30 56 286
2019 Ottawa District 23 16 17 14 27 2 1 40 43 83

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Canada Border Services Agency 41 24 17 7 6 1 4 68 14 7255
2019 Regions 34 25 19 9 8 1 4 62 18 3740
2019 Northern Ontario Region 32 23 22 8 11 1 4 57 20 285
2019 Ottawa District 44 20 18 4 9 2 3 67 14 82

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Canada Border Services Agency 54 12 8 5 6 2 13 77 13 7253
2019 Regions 56 11 7 5 5 2 13 79 12 3741
2019 Northern Ontario Region 45 10 11 6 10 3 15 67 19 285
2019 Ottawa District 44 9 14 4 8 3 18 67 15 82

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Canada Border Services Agency 32 23 20 11 9 1 3 57 22 7246
2019 Regions 26 22 22 13 12 1 3 51 26 3738
2019 Northern Ontario Region 25 19 21 15 16 1 4 46 32 284
2019 Ottawa District 33 16 23 12 13 1 3 51 26 82

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Canada Border Services Agency 29 19 19 14 12 2 4 52 27 7223
2019 Regions 25 18 21 15 14 2 4 46 32 3719
2019 Northern Ontario Region 24 14 21 16 19 1 4 41 36 284
2019 Ottawa District 33 11 20 15 16 1 3 46 32 82

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Canada Border Services Agency 30 15 16 14 18 2 5 49 34 7246
2019 Regions 21 14 18 18 24 2 3 37 44 3742
2019 Northern Ontario Region 21 11 15 18 31 1 4 33 51 283
2019 Ottawa District 40 16 11 17 13 0 3 58 31 81

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Canada Border Services Agency 62 15 9 4 3 3 5 84 7 7245
2019 Regions 61 16 9 4 3 3 5 84 7 3737
2019 Northern Ontario Region 62 15 10 2 3 3 5 83 6 285
2019 Ottawa District 64 7 11 3 5 5 5 79 9 82

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Canada Border Services Agency 64 12 7 3 5 4 5 83 10 7239
2019 Regions 60 14 8 4 7 4 4 80 12 3734
2019 Northern Ontario Region 57 11 9 5 11 3 4 73 17 285
2019 Ottawa District 59 8 3 5 17 4 5 74 24 82

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Canada Border Services Agency 67 9 5 3 5 3 9 86 8 7245
2019 Regions 63 9 6 3 6 3 9 83 11 3743
2019 Northern Ontario Region 65 7 6 4 8 3 7 80 13 284
2019 Ottawa District 65 4 6 3 9 5 8 79 14 81

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Canada Border Services Agency 14 33 22 16 11 3 0 49 28 7263
2019 Regions 10 31 22 19 15 3 0 42 35 3744
2019 Northern Ontario Region 10 28 19 21 19 3 0 39 41 286
2019 Ottawa District 14 31 18 17 17 3 0 46 36 83

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Canada Border Services Agency 24 36 18 12 9 2 0 61 21 7217
2019 Regions 19 34 19 14 11 1 0 55 26 3719
2019 Northern Ontario Region 20 25 19 16 19 2 0 46 35 286
2019 Ottawa District 28 28 14 10 17 3 0 58 28 83

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Canada Border Services Agency 29 34 19 7 6 3 1 66 14 7239
2019 Regions 25 33 21 9 8 4 1 61 17 3735
2019 Northern Ontario Region 25 26 21 8 14 6 1 54 24 286
2019 Ottawa District 33 26 13 10 11 6 1 63 22 83

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Canada Border Services Agency 31 36 14 10 9 0 0 67 19 7258
2019 Regions 26 35 15 12 12 0 0 61 23 3744
2019 Northern Ontario Region 22 26 16 14 20 1 0 49 35 285
2019 Ottawa District 31 25 14 11 15 3 0 58 27 83

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Canada Border Services Agency 23 28 19 15 15 1 0 51 29 7245
2019 Regions 21 28 19 15 17 0 0 49 31 3736
2019 Northern Ontario Region 17 23 20 14 24 1 0 41 39 284
2019 Ottawa District 25 22 23 10 17 2 0 48 28 83

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Canada Border Services Agency 21 30 18 17 14 0 0 51 31 7228
2019 Regions 19 29 18 17 17 0 0 48 34 3728
2019 Northern Ontario Region 17 19 20 19 24 1 0 37 44 284
2019 Ottawa District 23 18 19 21 16 2 0 42 38 82

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Canada Border Services Agency 23 24 18 16 15 3 0 49 32 7262
2019 Regions 21 22 18 17 17 3 0 45 36 3747
2019 Northern Ontario Region 19 21 19 16 21 4 0 42 39 284
2019 Ottawa District 26 22 19 12 16 3 1 50 30 82
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Canada Border Services Agency 29 35 36 7272
2019 Regions 26 37 37 3751
2019 Northern Ontario Region 25 34 41 286
2019 Ottawa District 33 31 36 83

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Canada Border Services Agency 17 30 28 6 13 5 2101
2019 Regions 18 31 23 9 13 6 952
2019 Northern Ontario Region 11 29 31 10 7 11 68
2019 Ottawa District 0 32 24 16 12 16 25
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Canada Border Services Agency 36 46 8 5 2 1 2 84 7 7237
2019 Regions 37 46 8 5 2 1 1 85 7 3738
2019 Northern Ontario Region 41 44 7 4 3 1 1 86 6 284
2019 Ottawa District 36 47 8 1 5 1 1 85 7 83

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Canada Border Services Agency 41 32 10 6 5 3 2 77 12 7239
2019 Regions 35 33 12 9 7 3 2 71 16 3737
2019 Northern Ontario Region 29 26 13 12 17 2 2 56 31 285
2019 Ottawa District 30 28 14 11 12 1 4 61 24 82
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Canada Border Services Agency 19 81 7258
2019 Regions 23 77 3746
2019 Northern Ontario Region 31 69 285
2019 Ottawa District 27 73 83

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Canada Border Services Agency 57 43 1347
2019 Regions 57 43 854
2019 Northern Ontario Region 57 43 89
2019 Ottawa District 46 54 23

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Canada Border Services Agency 64 36 1347
2019 Regions 64 36 854
2019 Northern Ontario Region 68 32 89
2019 Ottawa District 73 27 23

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Canada Border Services Agency 9 91 1347
2019 Regions 9 91 854
2019 Northern Ontario Region 7 93 89

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Canada Border Services Agency 5 95 1347
2019 Regions 6 94 854
2019 Northern Ontario Region 15 85 89
2019 Ottawa District 33 67 23

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Canada Border Services Agency 4 96 1347
2019 Regions 4 96 854
2019 Ottawa District 0 100 23

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Canada Border Services Agency 17 83 1347
2019 Regions 24 76 854
2019 Northern Ontario Region 35 65 89
2019 Ottawa District 37 63 23

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Canada Border Services Agency 3 97 1347
2019 Regions 3 97 854
2019 Northern Ontario Region 7 93 89

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Canada Border Services Agency 41 59 1335
2019 Regions 43 57 848
2019 Northern Ontario Region 55 45 88
2019 Ottawa District 60 40 23

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Canada Border Services Agency 37 63 1335
2019 Regions 36 64 848
2019 Northern Ontario Region 44 56 88
2019 Ottawa District 38 62 23

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Canada Border Services Agency 53 47 1335
2019 Regions 52 48 848
2019 Northern Ontario Region 58 42 88
2019 Ottawa District 57 43 23

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Canada Border Services Agency 43 57 1335
2019 Regions 44 56 848
2019 Northern Ontario Region 50 50 88
2019 Ottawa District 68 32 23

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Canada Border Services Agency 34 66 1335
2019 Regions 34 66 848
2019 Northern Ontario Region 38 62 88
2019 Ottawa District 33 67 23

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Canada Border Services Agency 54 46 1335
2019 Regions 55 45 848
2019 Northern Ontario Region 69 31 88
2019 Ottawa District 81 19 23

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Canada Border Services Agency 41 59 1335
2019 Regions 43 57 848
2019 Northern Ontario Region 49 51 88
2019 Ottawa District 59 41 23

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Canada Border Services Agency 3 97 1335
2019 Regions 3 97 848
2019 Northern Ontario Region 6 94 88

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Canada Border Services Agency 11 89 1335
2019 Regions 13 87 848
2019 Northern Ontario Region 21 79 88
2019 Ottawa District 28 72 23

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Canada Border Services Agency 13 87 1335
2019 Regions 15 85 848
2019 Northern Ontario Region 25 75 88
2019 Ottawa District 33 67 23

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Canada Border Services Agency 59 41 1335
2019 Regions 61 39 848
2019 Northern Ontario Region 72 28 88
2019 Ottawa District 81 19 23

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Canada Border Services Agency 29 71 1335
2019 Regions 31 69 848
2019 Northern Ontario Region 37 63 88
2019 Ottawa District 39 61 23

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Canada Border Services Agency 17 83 1335
2019 Regions 17 83 848
2019 Northern Ontario Region 18 82 88

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Canada Border Services Agency 49 51 1327
2019 Regions 48 52 844
2019 Northern Ontario Region 44 56 88
2019 Ottawa District 65 35 23

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Canada Border Services Agency 29 71 1327
2019 Regions 29 71 844
2019 Northern Ontario Region 32 68 88
2019 Ottawa District 31 69 23

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Canada Border Services Agency 6 94 1327
2019 Regions 5 95 844
2019 Northern Ontario Region 8 92 88

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Canada Border Services Agency 24 76 1327
2019 Regions 29 71 844
2019 Northern Ontario Region 38 62 88
2019 Ottawa District 45 55 23

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Canada Border Services Agency 9 91 1327
2019 Regions 9 91 844

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Canada Border Services Agency 11 89 1327
2019 Regions 14 86 844
2019 Northern Ontario Region 24 76 88
2019 Ottawa District 28 72 23

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Canada Border Services Agency 15 85 1327
2019 Regions 16 84 844
2019 Northern Ontario Region 20 80 88

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Canada Border Services Agency 12 88 1327
2019 Regions 13 87 844
2019 Northern Ontario Region 14 86 88

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Canada Border Services Agency 28 72 1327
2019 Regions 27 73 844
2019 Northern Ontario Region 24 76 88
2019 Ottawa District 21 79 23

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Canada Border Services Agency 10 90 1179
2019 Regions 10 90 727
2019 Northern Ontario Region 9 91 68

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Canada Border Services Agency 17 83 1179
2019 Regions 15 85 727
2019 Northern Ontario Region 17 83 68

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 8 92 1179
2019 Regions 8 92 727

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Canada Border Services Agency 5 95 1179
2019 Regions 4 96 727

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 8 92 1179
2019 Regions 7 93 727

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Canada Border Services Agency 8 92 1179
2019 Regions 7 93 727
2019 Northern Ontario Region 8 92 68

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 7 93 1179
2019 Regions 4 96 727
2019 Northern Ontario Region 6 94 68

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Canada Border Services Agency 11 89 1179
2019 Regions 11 89 727

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Canada Border Services Agency 10 90 1179
2019 Regions 9 91 727
2019 Northern Ontario Region 9 91 68

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Canada Border Services Agency 36 64 1179
2019 Regions 38 62 727
2019 Northern Ontario Region 57 43 68
2019 Ottawa District 60 40 17

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 10 90 1179
2019 Regions 8 92 727

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Canada Border Services Agency 53 47 1179
2019 Regions 54 46 727
2019 Northern Ontario Region 61 39 68
2019 Ottawa District 65 35 17

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Canada Border Services Agency 2 98 1179
2019 Regions 2 98 727
2019 Ottawa District 0 100 17

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Canada Border Services Agency 63 37 1179
2019 Regions 65 35 727
2019 Northern Ontario Region 75 25 68

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Canada Border Services Agency 4 96 1179
2019 Regions 5 95 727

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Canada Border Services Agency 14 86 1179
2019 Regions 15 85 727
2019 Northern Ontario Region 16 84 68

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Canada Border Services Agency 26 74 7242
2019 Regions 31 69 3737
2019 Northern Ontario Region 46 54 285
2019 Ottawa District 40 60 83

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Canada Border Services Agency 12 16 21 12 16 18 6 37 36 7263
2019 Regions 10 16 21 14 20 15 4 33 42 3743
2019 Northern Ontario Region 12 10 16 14 35 10 4 25 57 284
2019 Ottawa District 18 12 19 6 30 8 7 36 42 81

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Canada Border Services Agency 21 27 20 11 12 7 1 52 25 7259
2019 Regions 18 27 21 13 15 5 1 47 30 3742
2019 Northern Ontario Region 15 16 17 17 27 8 1 34 48 285
2019 Ottawa District 27 20 16 11 19 5 1 50 33 83
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Canada Border Services Agency 12 88 7257
2019 Regions 14 86 3744
2019 Northern Ontario Region 20 80 286
2019 Ottawa District 18 82 83

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Canada Border Services Agency 38 62 839
2019 Regions 38 62 536
2019 Northern Ontario Region 42 58 56
2019 Ottawa District 38 62 15

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Canada Border Services Agency 77 23 839
2019 Regions 79 21 536
2019 Northern Ontario Region 83 17 56

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Canada Border Services Agency 4 96 839
2019 Regions 3 97 536
2019 Northern Ontario Region 0 100 56
2019 Ottawa District 0 100 15

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Canada Border Services Agency 3 97 839
2019 Regions 4 96 536
2019 Northern Ontario Region 11 89 56

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Canada Border Services Agency 6 94 839
2019 Regions 6 94 536
2019 Ottawa District 0 100 15

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Canada Border Services Agency 15 85 839
2019 Regions 20 80 536
2019 Northern Ontario Region 24 76 56
2019 Ottawa District 41 59 15

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Canada Border Services Agency 7 93 839
2019 Regions 6 94 536
2019 Northern Ontario Region 11 89 56

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Canada Border Services Agency 23 77 823
2019 Regions 23 77 525
2019 Northern Ontario Region 23 77 55
2019 Ottawa District 55 45 15

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Canada Border Services Agency 18 82 823
2019 Regions 19 81 525
2019 Northern Ontario Region 27 73 55

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Canada Border Services Agency 16 84 823
2019 Regions 16 84 525
2019 Northern Ontario Region 18 82 55
2019 Ottawa District 41 59 15

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Canada Border Services Agency 6 94 823
2019 Regions 7 93 525

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Canada Border Services Agency 26 74 823
2019 Regions 25 75 525
2019 Northern Ontario Region 17 83 55

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Canada Border Services Agency 34 66 823
2019 Regions 33 67 525
2019 Northern Ontario Region 32 68 55
2019 Ottawa District 45 55 15

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Canada Border Services Agency 5 95 823
2019 Regions 5 95 525

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Canada Border Services Agency 2 98 823
2019 Regions 2 98 525

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Canada Border Services Agency 12 88 823
2019 Regions 14 86 525
2019 Northern Ontario Region 11 89 55

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Canada Border Services Agency 25 75 823
2019 Regions 27 73 525
2019 Northern Ontario Region 41 59 55
2019 Ottawa District 48 52 15

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Canada Border Services Agency 2 98 823
2019 Regions 2 98 525

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Canada Border Services Agency 22 78 823
2019 Regions 24 76 525
2019 Northern Ontario Region 24 76 55
2019 Ottawa District 35 65 15

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Northern Ontario Region 0 100 55
2019 Ottawa District 0 100 15

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Canada Border Services Agency 16 84 823
2019 Regions 14 86 525
2019 Northern Ontario Region 15 85 55

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Canada Border Services Agency 30 70 819
2019 Regions 31 69 523
2019 Northern Ontario Region 36 64 55
2019 Ottawa District 48 52 15

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Canada Border Services Agency 16 84 819
2019 Regions 17 83 523
2019 Northern Ontario Region 18 82 55

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Canada Border Services Agency 4 96 819
2019 Regions 4 96 523
2019 Northern Ontario Region 11 89 55
2019 Ottawa District 35 65 15

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Canada Border Services Agency 20 80 819
2019 Regions 24 76 523
2019 Northern Ontario Region 46 54 55
2019 Ottawa District 55 45 15

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Canada Border Services Agency 5 95 819
2019 Regions 5 95 523

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Canada Border Services Agency 11 89 819
2019 Regions 13 87 523
2019 Northern Ontario Region 28 72 55
2019 Ottawa District 41 59 15

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Canada Border Services Agency 9 91 819
2019 Regions 10 90 523
2019 Northern Ontario Region 11 89 55

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Canada Border Services Agency 11 89 819
2019 Regions 12 88 523
2019 Northern Ontario Region 9 91 55
2019 Ottawa District 0 100 15

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Canada Border Services Agency 47 53 819
2019 Regions 44 56 523
2019 Northern Ontario Region 34 66 55
2019 Ottawa District 38 62 15

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Canada Border Services Agency 6 94 672
2019 Regions 6 94 415

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Canada Border Services Agency 12 88 672
2019 Regions 11 89 415

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Canada Border Services Agency 3 97 672
2019 Regions 3 97 415

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 3 97 672
2019 Regions 3 97 415
2019 Northern Ontario Region 0 100 38

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 2 98 672
2019 Regions 2 98 415

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Canada Border Services Agency 4 96 672
2019 Regions 4 96 415

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Canada Border Services Agency 6 94 672
2019 Regions 3 97 415

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Canada Border Services Agency 11 89 672
2019 Regions 11 89 415
2019 Northern Ontario Region 13 87 38

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Canada Border Services Agency 11 89 672
2019 Regions 10 90 415
2019 Northern Ontario Region 13 87 38

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Canada Border Services Agency 31 69 672
2019 Regions 30 70 415
2019 Northern Ontario Region 43 57 38

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Canada Border Services Agency 9 91 672
2019 Regions 8 92 415
2019 Northern Ontario Region 13 87 38

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Canada Border Services Agency 48 52 672
2019 Regions 49 51 415
2019 Northern Ontario Region 59 41 38

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129
2019 Canada Border Services Agency 2 98 672
2019 Regions 2 98 415

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Canada Border Services Agency 66 34 672
2019 Regions 69 31 415
2019 Northern Ontario Region 59 41 38

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 4 96 672
2019 Regions 4 96 415

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Canada Border Services Agency 10 90 672
2019 Regions 9 91 415

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Canada Border Services Agency 16 84 7241
2019 Regions 19 81 3732
2019 Northern Ontario Region 26 74 285
2019 Ottawa District 19 81 83

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Canada Border Services Agency 15 17 25 7 10 22 6 43 23 7247
2019 Regions 13 18 25 8 13 18 5 40 27 3736
2019 Northern Ontario Region 13 13 23 8 24 15 4 32 40 286
2019 Ottawa District 22 14 18 6 20 16 5 44 33 83

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Canada Border Services Agency 24 27 22 7 9 9 1 57 18 7240
2019 Regions 21 27 23 8 11 8 1 53 21 3729
2019 Northern Ontario Region 19 18 21 11 21 9 1 41 35 285
2019 Ottawa District 27 21 19 10 14 9 0 52 26 83
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Canada Border Services Agency 25 26 19 12 17 0 1 51 29 7264
2019 Regions 27 27 19 12 15 0 1 54 26 3746
2019 Northern Ontario Region 22 31 18 12 17 0 0 53 29 284
2019 Ottawa District 27 37 10 14 11 0 1 65 26 82

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Canada Border Services Agency 22 28 24 14 12 0 1 50 26 7256
2019 Regions 23 27 23 14 13 0 1 50 27 3743
2019 Northern Ontario Region 23 25 26 14 12 0 0 48 26 284
2019 Ottawa District 32 21 22 10 15 0 0 53 25 82

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Canada Border Services Agency 30 29 20 11 7 0 3 61 19 7210
2019 Regions 34 29 18 9 6 0 3 66 16 3708
2019 Northern Ontario Region 34 27 22 9 6 0 2 62 15 283
2019 Ottawa District 40 24 18 7 9 0 3 65 17 82

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Canada Border Services Agency 16 19 20 18 25 0 1 36 44 7238
2019 Regions 14 17 19 18 31 0 1 31 50 3733
2019 Northern Ontario Region 12 13 18 18 39 0 0 24 57 284
2019 Ottawa District 17 14 17 14 38 0 0 31 52 82

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Canada Border Services Agency 45 24 14 7 6 0 4 71 14 7232
2019 Regions 41 24 15 8 8 0 3 67 17 3726
2019 Northern Ontario Region 32 22 18 12 15 0 2 55 27 282
2019 Ottawa District 38 21 18 8 13 0 2 60 21 81

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Canada Border Services Agency 26 26 22 11 15 0 1 52 26 7251
2019 Regions 21 24 23 13 19 0 1 46 31 3742
2019 Northern Ontario Region 18 20 21 16 24 0 0 38 41 285
2019 Ottawa District 28 19 25 8 20 0 0 47 28 82

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Canada Border Services Agency 23 31 23 12 10 1 1 55 22 7234
2019 Regions 20 30 24 13 12 1 1 51 25 3730
2019 Northern Ontario Region 16 30 23 13 17 1 0 46 30 283
2019 Ottawa District 23 31 18 11 15 1 1 56 26 81

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Canada Border Services Agency 20 27 23 16 12 1 1 48 28 7237
2019 Regions 20 26 23 16 13 1 1 47 30 3729
2019 Northern Ontario Region 16 21 22 20 20 1 1 37 40 285
2019 Ottawa District 20 31 18 14 16 0 1 51 31 83

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Canada Border Services Agency 25 28 22 14 11 0 1 53 25 7229
2019 Regions 24 28 21 14 13 0 1 53 26 3730
2019 Northern Ontario Region 19 23 21 20 17 0 0 42 37 284
2019 Ottawa District 22 24 21 19 14 0 0 46 33 83

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Canada Border Services Agency 31 26 17 12 13 0 1 58 25 7217
2019 Regions 27 25 18 14 15 0 0 52 30 3729
2019 Northern Ontario Region 25 18 18 20 20 0 0 43 40 284
2019 Ottawa District 27 19 17 20 17 0 0 47 36 83

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Canada Border Services Agency 27 29 21 13 10 0 1 56 23 7206
2019 Regions 23 27 21 15 12 0 1 51 27 3715
2019 Northern Ontario Region 22 28 19 17 14 0 0 50 31 285
2019 Ottawa District 31 31 14 15 8 0 0 62 23 83

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Canada Border Services Agency 42 25 16 8 7 0 1 68 16 7202
2019 Regions 36 26 17 10 10 0 1 63 20 3709
2019 Northern Ontario Region 38 28 14 10 10 0 0 66 20 281
2019 Ottawa District 41 25 13 8 12 0 0 66 21 82

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Canada Border Services Agency 62 15 7 4 5 1 6 83 9 7216
2019 Regions 59 15 8 4 6 1 6 80 12 3722
2019 Northern Ontario Region 56 14 9 6 10 2 3 74 17 283
2019 Ottawa District 56 14 8 9 7 2 4 75 17 82

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Canada Border Services Agency 60 16 9 6 7 1 2 78 13 7244
2019 Regions 54 18 11 6 8 1 2 74 15 3740
2019 Northern Ontario Region 42 17 13 12 14 0 1 60 26 286
2019 Ottawa District 46 14 9 13 15 1 2 62 29 83

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Canada Border Services Agency 48 29 13 5 4 0 1 78 9 7230
2019 Regions 42 32 15 5 5 0 1 74 11 3730
2019 Northern Ontario Region 41 29 15 8 6 0 0 70 15 283
2019 Ottawa District 53 22 15 1 7 1 0 76 9 82

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Canada Border Services Agency 50 21 12 7 8 0 1 72 15 7196
2019 Regions 45 22 14 8 9 0 1 68 18 3703
2019 Northern Ontario Region 39 21 18 7 14 0 0 60 22 284
2019 Ottawa District 48 16 16 4 15 1 0 65 19 83

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Canada Border Services Agency 55 10 6 2 2 0 25 87 5 7174
2019 Regions 51 9 6 2 2 0 29 86 6 3696
2019 Northern Ontario Region 50 7 6 2 3 1 30 84 7 283
2019 Ottawa District 57 7 3 1 4 1 26 89 7 81

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Canada Border Services Agency 58 21 9 4 3 0 4 84 6 7209
2019 Regions 50 25 12 5 4 0 4 79 9 3715
2019 Northern Ontario Region 44 23 15 6 9 0 3 69 16 283
2019 Ottawa District 53 14 6 6 16 0 4 70 23 83

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Canada Border Services Agency 70 14 6 3 4 0 3 87 7 7244
2019 Regions 70 15 6 3 4 0 3 87 7 3738
2019 Northern Ontario Region 68 13 8 4 5 1 1 83 9 286
2019 Ottawa District 62 16 5 3 9 1 3 82 13 83

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Canada Border Services Agency 51 28 13 4 2 0 2 81 7 7217
2019 Regions 50 29 13 4 3 0 2 80 7 3718
2019 Northern Ontario Region 51 27 14 3 4 0 1 78 7 283
2019 Ottawa District 49 27 14 3 7 0 1 76 9 82

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Canada Border Services Agency 14 31 34 14 6 0 0 45 21 7262
2019 Regions 13 29 35 15 7 0 0 43 22 3746
2019 Northern Ontario Region 12 24 35 20 9 0 0 36 29 286
2019 Ottawa District 19 29 25 16 11 0 0 48 27 83

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Canada Border Services Agency 12 20 38 20 9 0 0 29 33 7212
2019 Regions 14 22 39 17 9 0 0 26 35 3718
2019 Northern Ontario Region 15 20 42 15 7 0 0 22 36 282
2019 Ottawa District 15 12 41 13 19 0 0 32 27 82

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Canada Border Services Agency 25 40 16 10 7 1 0 66 17 7236
2019 Regions 23 41 16 11 8 1 0 65 19 3726
2019 Northern Ontario Region 16 32 19 16 16 1 0 49 33 284
2019 Ottawa District 26 27 19 10 14 4 0 55 25 83

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Canada Border Services Agency 16 30 18 18 17 1 0 46 35 7262
2019 Regions 13 27 18 19 21 1 0 40 41 3747
2019 Northern Ontario Region 13 17 19 17 34 0 0 30 51 285
2019 Ottawa District 21 17 22 14 25 1 0 39 39 83
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Canada Border Services Agency 20 80 7260
2019 Regions 23 77 3748
2019 Northern Ontario Region 28 72 285
2019 Ottawa District 18 82 83

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Canada Border Services Agency 80 20 1426
2019 Regions 80 20 855
2019 Northern Ontario Region 83 17 79
2019 Ottawa District 86 14 16

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Canada Border Services Agency 40 34 7 10 8 0 0 75 19 1134
2019 Regions 37 34 8 11 10 0 0 71 21 683
2019 Northern Ontario Region 30 35 7 16 13 0 0 65 28 66
2019 Ottawa District 29 34 4 16 16 0 0 63 33 14
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Canada Border Services Agency 26 33 19 9 10 2 1 27 73 7251
2019 Regions 27 37 18 7 8 3 0 28 72 3741
2019 Northern Ontario Region 25 39 14 7 11 4 0 26 74 286
2019 Ottawa District 25 39 8 7 13 7 1 27 73 83

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Canada Border Services Agency 67 33 5131
2019 Regions 65 35 2612
2019 Northern Ontario Region 61 39 201
2019 Ottawa District 59 41 56

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Canada Border Services Agency 50 50 5051
2019 Regions 58 42 2573
2019 Northern Ontario Region 54 46 198
2019 Ottawa District 59 41 55

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Canada Border Services Agency 10 21 17 19 25 2 6 33 48 5043
2019 Regions 10 23 19 18 22 2 7 35 44 2569
2019 Northern Ontario Region 10 18 18 15 29 1 8 32 48 199
2019 Ottawa District 18 19 22 17 21 0 4 38 39 55

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Canada Border Services Agency 7 16 18 17 27 3 13 27 52 5047
2019 Regions 8 18 20 16 24 3 12 30 47 2569
2019 Northern Ontario Region 8 14 23 12 29 3 11 25 48 197
2019 Ottawa District 17 15 23 15 20 2 8 36 39 53

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Canada Border Services Agency 45 15 12 8 10 1 8 66 20 7167
2019 Regions 50 15 11 6 8 1 8 72 16 3700
2019 Northern Ontario Region 45 16 10 9 11 2 7 67 22 282
2019 Ottawa District 45 17 10 7 8 4 8 72 17 80
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