2019 Public Service Employee Survey Results for Communications

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Canada Border Services Agency 24 44 6 17 8 0 0 68 26 7270
2019 Headquarters 32 44 6 14 5 0 0 75 18 3021
2019 Strategic Policy Branch 31 45 4 15 6 0 0 76 21 241
2019 Communications 43 35 3 9 10 0 0 78 19 65

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Canada Border Services Agency 64 20 6 6 3 0 1 86 9 7242
2019 Headquarters 59 22 6 8 4 0 1 82 12 3010
2019 Strategic Policy Branch 62 25 4 7 2 0 0 87 9 239
2019 Communications 69 19 6 4 1 0 0 88 6 64

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Canada Border Services Agency 31 34 9 16 10 0 0 65 26 7252
2019 Headquarters 41 35 8 12 5 0 0 76 16 3015
2019 Strategic Policy Branch 41 36 6 13 4 0 0 76 17 239
2019 Communications 49 34 4 9 3 0 0 83 12 65

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Canada Border Services Agency 18 37 14 20 12 0 0 55 31 7240
2019 Headquarters 24 37 14 16 8 0 0 61 25 3008
2019 Strategic Policy Branch 22 36 12 21 9 0 0 58 30 239
2019 Communications 35 27 10 16 11 0 0 62 28 64

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Canada Border Services Agency 32 36 11 13 8 0 0 68 20 7215
2019 Headquarters 42 35 10 8 4 0 0 78 12 3003
2019 Strategic Policy Branch 44 39 7 7 2 0 1 84 9 241
2019 Communications 48 36 4 7 3 0 1 85 10 65

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Canada Border Services Agency 32 32 12 12 12 0 0 63 25 7236
2019 Headquarters 42 33 9 8 7 1 0 76 15 3011
2019 Strategic Policy Branch 41 33 9 11 6 0 0 75 16 240
2019 Communications 38 36 11 9 6 0 0 74 14 65

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Canada Border Services Agency 30 39 13 10 8 0 0 68 18 7271
2019 Headquarters 32 40 12 9 7 0 0 72 16 3020
2019 Strategic Policy Branch 34 40 13 7 6 1 0 74 14 240
2019 Communications 33 49 9 4 4 0 0 82 9 65

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Canada Border Services Agency 20 32 16 17 15 0 0 53 32 7257
2019 Headquarters 28 36 14 13 9 0 0 64 22 3013
2019 Strategic Policy Branch 26 40 13 13 8 0 0 66 21 240
2019 Communications 34 37 12 7 10 0 0 71 18 65

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Canada Border Services Agency 24 39 15 14 8 0 0 63 22 7224
2019 Headquarters 28 39 13 14 6 0 0 67 19 2998
2019 Strategic Policy Branch 25 42 11 18 4 0 0 67 21 240
2019 Communications 27 46 10 13 3 0 0 74 16 65

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Canada Border Services Agency 32 38 13 9 7 0 0 71 16 7210
2019 Headquarters 40 39 10 6 4 0 0 80 10 3004
2019 Strategic Policy Branch 38 39 10 10 3 0 0 77 13 239
2019 Communications 36 45 10 6 3 0 0 81 9 65

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Canada Border Services Agency 23 31 16 15 15 0 0 54 30 7232
2019 Headquarters 30 34 14 12 9 0 0 64 22 3006
2019 Strategic Policy Branch 29 34 18 13 7 0 0 63 20 240
2019 Communications 33 33 14 15 4 0 0 67 19 65

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Canada Border Services Agency 47 34 11 5 4 0 0 81 8 7198
2019 Headquarters 50 33 10 5 3 0 0 83 7 2989
2019 Strategic Policy Branch 45 37 10 6 2 0 0 82 8 239
2019 Communications 44 44 4 6 1 0 0 88 7 65

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Canada Border Services Agency 22 34 15 15 14 0 0 56 29 7236
2019 Headquarters 30 38 14 11 8 0 0 68 19 3002
2019 Strategic Policy Branch 27 42 11 12 7 0 0 69 20 240
2019 Communications 25 41 11 10 10 1 0 68 21 65

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Canada Border Services Agency 25 30 17 14 14 0 0 55 27 7249
2019 Headquarters 33 35 14 11 7 0 0 68 18 3010
2019 Strategic Policy Branch 31 44 11 8 5 0 0 75 13 239
2019 Communications 25 50 10 7 7 0 0 75 15 65

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Canada Border Services Agency 23 37 17 13 9 0 0 60 22 7145
2019 Headquarters 29 39 14 11 6 0 0 69 17 2970
2019 Strategic Policy Branch 28 42 16 10 3 0 0 70 13 234
2019 Communications 31 44 12 6 6 0 0 76 12 62

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Canada Border Services Agency 36 39 12 8 5 0 0 75 13 7265
2019 Headquarters 38 38 12 7 4 0 0 76 12 3021
2019 Strategic Policy Branch 37 40 10 8 5 0 0 77 13 241
2019 Communications 34 53 7 4 1 0 0 87 6 65

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Canada Border Services Agency 38 33 17 6 5 0 1 71 11 7218
2019 Headquarters 38 32 18 7 5 0 0 70 12 3000
2019 Strategic Policy Branch 30 36 20 9 5 0 0 66 13 240
2019 Communications 46 28 11 10 4 0 0 74 15 65

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Canada Border Services Agency 16 28 31 16 8 1 1 24 44 7260
2019 Headquarters 15 28 32 16 8 1 1 24 43 3015
2019 Strategic Policy Branch 12 34 30 15 8 1 0 23 46 241
2019 Communications 12 27 34 12 15 0 0 27 39 65

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Canada Border Services Agency 21 25 25 16 10 2 1 27 47 7247
2019 Headquarters 19 25 26 16 12 1 1 28 45 3003
2019 Strategic Policy Branch 19 25 27 16 12 1 0 28 45 240
2019 Communications 22 25 21 14 15 3 0 31 48 64

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Canada Border Services Agency 24 26 25 14 8 2 2 23 51 7251
2019 Headquarters 26 26 24 13 8 1 1 22 53 3013
2019 Strategic Policy Branch 26 33 24 12 5 0 0 17 59 240
2019 Communications 45 24 18 5 9 0 0 14 68 65

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Canada Border Services Agency 10 15 27 27 16 1 3 45 26 7212
2019 Headquarters 14 20 27 23 13 1 1 37 35 2999
2019 Strategic Policy Branch 17 28 30 17 7 0 1 24 46 239
2019 Communications 23 22 29 12 13 0 0 26 45 64

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Canada Border Services Agency 26 24 23 14 10 1 2 25 52 7252
2019 Headquarters 21 25 24 16 11 1 2 28 47 3012
2019 Strategic Policy Branch 18 23 31 17 7 2 1 25 43 240
2019 Communications 27 21 25 14 12 0 1 26 49 65

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Canada Border Services Agency 18 21 26 19 12 3 2 32 41 7223
2019 Headquarters 17 21 26 19 11 3 2 32 40 2998
2019 Strategic Policy Branch 12 21 27 26 8 3 3 36 35 239
2019 Communications 27 22 19 19 12 1 0 31 50 65

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Canada Border Services Agency 22 25 27 13 9 2 1 23 49 7240
2019 Headquarters 21 26 28 14 9 2 1 23 48 3007
2019 Strategic Policy Branch 17 33 29 14 6 0 1 20 50 241
2019 Communications 26 24 27 12 10 0 0 22 50 65

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Canada Border Services Agency 23 26 29 13 7 1 1 20 50 7265
2019 Headquarters 18 25 30 16 9 1 1 25 44 3020
2019 Strategic Policy Branch 18 28 34 14 5 0 0 19 46 241
2019 Communications 29 17 39 7 8 0 0 15 46 65
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Canada Border Services Agency 67 15 7 4 3 0 4 86 7 7259
2019 Headquarters 64 18 7 5 3 0 2 84 9 3018
2019 Strategic Policy Branch 68 20 7 2 1 0 2 90 3 241
2019 Communications 78 10 10 1 0 0 0 88 1 65

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Canada Border Services Agency 21 28 18 14 13 3 2 52 29 7239
2019 Headquarters 28 30 15 11 8 4 3 63 21 3008
2019 Strategic Policy Branch 27 32 14 12 6 5 5 65 20 239
2019 Communications 22 35 10 15 4 6 7 65 23 64

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Canada Border Services Agency 35 28 11 13 12 0 0 64 25 7243
2019 Headquarters 46 27 9 10 8 1 0 73 18 3016
2019 Strategic Policy Branch 44 28 9 10 6 1 1 73 17 241
2019 Communications 52 30 1 13 3 0 0 83 16 65

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Canada Border Services Agency 37 35 11 11 6 0 0 72 17 7245
2019 Headquarters 48 33 7 8 3 0 0 81 11 3010
2019 Strategic Policy Branch 51 34 5 7 3 0 1 86 10 237
2019 Communications 59 26 5 7 3 0 0 85 10 63

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Canada Border Services Agency 32 38 16 7 6 1 0 71 13 7254
2019 Headquarters 44 36 11 5 3 1 0 80 9 3015
2019 Strategic Policy Branch 44 36 11 4 4 0 1 80 9 239
2019 Communications 49 38 7 3 3 0 0 87 6 65
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Canada Border Services Agency 36 28 18 7 7 1 4 67 14 7268
2019 Headquarters 47 27 14 5 3 1 2 77 9 3023
2019 Strategic Policy Branch 53 25 11 4 4 1 2 80 9 241
2019 Communications 51 25 15 6 1 1 0 78 7 65

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Canada Border Services Agency 33 30 15 11 10 0 0 63 21 7261
2019 Headquarters 41 30 13 9 6 1 0 71 15 3016
2019 Strategic Policy Branch 42 34 10 8 6 0 0 76 14 240
2019 Communications 39 47 1 6 7 0 0 85 13 64

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Canada Border Services Agency 38 29 14 9 8 2 1 68 18 7238
2019 Headquarters 45 28 12 7 5 2 1 74 13 3008
2019 Strategic Policy Branch 45 26 11 9 6 4 0 74 15 240
2019 Communications 49 24 7 8 9 1 1 75 18 65

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Canada Border Services Agency 35 31 14 11 8 1 1 67 20 7220
2019 Headquarters 41 31 12 9 6 1 0 73 15 3010
2019 Strategic Policy Branch 44 30 8 10 7 1 0 75 17 239
2019 Communications 55 22 7 10 6 0 0 77 16 65

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Canada Border Services Agency 75 12 5 2 2 0 3 91 4 7226
2019 Headquarters 77 12 4 2 2 0 1 91 4 3007
2019 Strategic Policy Branch 81 11 3 1 2 0 1 94 3 240
2019 Communications 87 7 3 1 1 0 0 94 3 65

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Canada Border Services Agency 42 20 10 7 11 2 8 69 20 7261
2019 Headquarters 56 21 7 4 7 1 4 81 11 3019
2019 Strategic Policy Branch 55 23 7 4 5 2 3 83 9 240
2019 Communications 55 28 9 4 1 1 1 85 6 65

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Canada Border Services Agency 47 25 13 6 8 2 0 74 14 7264
2019 Headquarters 57 23 10 4 5 2 0 81 9 3020
2019 Strategic Policy Branch 58 22 9 6 4 1 0 81 10 241
2019 Communications 65 23 6 3 3 0 0 88 6 65

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Canada Border Services Agency 40 29 13 9 9 0 0 69 18 7263
2019 Headquarters 49 27 10 8 5 0 0 77 13 3016
2019 Strategic Policy Branch 48 26 11 9 5 0 0 74 14 240
2019 Communications 53 22 6 11 7 0 0 76 19 65

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Canada Border Services Agency 20 46 12 15 6 0 1 67 21 1367
2019 Headquarters 22 44 13 14 5 1 1 67 19 699
2019 Strategic Policy Branch 19 47 13 9 7 3 1 69 17 72
2019 Communications 16 54 10 5 5 5 5 78 11 20
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Canada Border Services Agency 21 28 17 13 15 5 0 52 30 7260
2019 Headquarters 27 30 17 11 9 6 0 60 22 3020
2019 Strategic Policy Branch 27 37 12 10 6 8 0 69 17 242
2019 Communications 35 31 11 10 4 9 0 72 16 65

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Canada Border Services Agency 18 25 17 17 20 2 0 44 38 7247
2019 Headquarters 23 29 16 17 13 2 0 53 31 3015
2019 Strategic Policy Branch 21 41 14 16 8 1 0 63 24 242
2019 Communications 27 35 15 17 6 0 0 62 23 65

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Canada Border Services Agency 13 21 19 20 23 4 0 36 45 7239
2019 Headquarters 16 25 18 20 16 4 0 43 38 3013
2019 Strategic Policy Branch 11 32 19 20 14 4 0 45 35 242
2019 Communications 11 36 15 24 13 0 0 47 38 65

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Canada Border Services Agency 13 24 17 20 25 2 0 37 46 7250
2019 Headquarters 16 25 18 21 19 2 0 42 40 3013
2019 Strategic Policy Branch 10 30 15 26 17 2 0 41 44 242
2019 Communications 14 40 13 26 7 0 0 54 34 65

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Canada Border Services Agency 37 20 11 7 7 14 3 69 17 7272
2019 Headquarters 47 26 13 4 2 7 1 79 8 3023
2019 Strategic Policy Branch 50 30 11 2 1 5 0 85 3 242
2019 Communications 47 30 10 6 1 5 0 82 8 65
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Canada Border Services Agency 18 37 20 15 9 1 0 56 24 7252
2019 Headquarters 23 40 17 12 7 1 0 63 19 3013
2019 Strategic Policy Branch 22 48 13 14 2 1 0 71 16 240
2019 Communications 28 47 9 15 1 0 0 75 16 65

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Canada Border Services Agency 8 23 20 25 22 2 0 32 48 7225
2019 Headquarters 11 24 20 24 18 2 0 36 43 3006
2019 Strategic Policy Branch 8 29 16 23 21 2 0 38 45 241
2019 Communications 18 23 18 17 21 3 0 42 39 65

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Canada Border Services Agency 24 36 16 12 9 2 1 62 22 7242
2019 Headquarters 29 35 15 11 7 2 1 66 18 3007
2019 Strategic Policy Branch 29 41 13 8 5 2 2 73 14 242
2019 Communications 31 35 15 9 7 1 1 68 17 65

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Canada Border Services Agency 20 34 21 13 10 1 0 55 23 7236
2019 Headquarters 25 35 21 10 7 1 0 61 17 3005
2019 Strategic Policy Branch 24 40 23 7 3 2 1 66 10 242
2019 Communications 29 40 22 3 4 0 1 70 7 65

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Canada Border Services Agency 15 22 17 16 22 6 2 41 41 7253
2019 Headquarters 17 21 19 15 16 8 3 43 36 3009
2019 Strategic Policy Branch 10 24 23 13 14 12 4 41 32 241
2019 Communications 7 36 19 12 7 13 6 53 24 64

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Canada Border Services Agency 14 24 18 19 22 2 0 39 43 7242
2019 Headquarters 19 27 17 18 17 2 0 47 36 3007
2019 Strategic Policy Branch 18 30 18 17 15 3 0 49 33 238
2019 Communications 23 34 18 9 14 1 0 58 24 64

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Canada Border Services Agency 15 23 16 17 26 2 1 39 45 7273
2019 Headquarters 20 26 14 16 21 2 1 47 38 3022
2019 Strategic Policy Branch 17 33 13 18 14 3 1 52 34 242
2019 Communications 18 37 19 13 7 5 0 58 22 65

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Canada Border Services Agency 41 24 17 7 6 1 4 68 14 7255
2019 Headquarters 50 24 14 5 4 0 3 76 9 3016
2019 Strategic Policy Branch 50 23 15 5 5 0 3 75 10 242
2019 Communications 53 19 15 6 4 0 3 74 11 65

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Canada Border Services Agency 54 12 8 5 6 2 13 77 13 7253
2019 Headquarters 51 13 9 5 9 1 11 73 16 3015
2019 Strategic Policy Branch 59 8 8 7 9 0 8 73 17 241
2019 Communications 68 10 4 3 4 0 10 87 8 65

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Canada Border Services Agency 32 23 20 11 9 1 3 57 22 7246
2019 Headquarters 39 24 18 9 6 1 3 66 15 3012
2019 Strategic Policy Branch 42 24 19 6 6 1 3 69 12 241
2019 Communications 46 22 18 6 7 0 1 69 13 64

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Canada Border Services Agency 29 19 19 14 12 2 4 52 27 7223
2019 Headquarters 35 20 17 12 9 2 4 59 22 3005
2019 Strategic Policy Branch 37 17 24 8 10 0 4 57 19 240
2019 Communications 44 14 22 9 10 0 1 59 19 65

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Canada Border Services Agency 30 15 16 14 18 2 5 49 34 7246
2019 Headquarters 44 16 13 9 10 3 6 66 20 3006
2019 Strategic Policy Branch 56 13 12 6 5 1 8 75 12 242
2019 Communications 55 10 13 6 12 1 3 68 18 65

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Canada Border Services Agency 62 15 9 4 3 3 5 84 7 7245
2019 Headquarters 66 13 9 4 3 2 5 83 7 3011
2019 Strategic Policy Branch 77 8 7 2 1 1 4 89 3 242
2019 Communications 81 9 4 1 0 1 3 94 2 65

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Canada Border Services Agency 64 12 7 3 5 4 5 83 10 7239
2019 Headquarters 70 10 6 3 4 4 4 87 7 3007
2019 Strategic Policy Branch 80 7 4 2 1 2 3 92 3 241
2019 Communications 85 6 1 3 1 0 3 94 5 65

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Canada Border Services Agency 67 9 5 3 5 3 9 86 8 7245
2019 Headquarters 74 7 4 2 2 2 8 91 5 3006
2019 Strategic Policy Branch 85 3 2 0 1 2 6 96 1 242
2019 Communications 89 3 0 0 1 3 4 98 2 65

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Canada Border Services Agency 14 33 22 16 11 3 0 49 28 7263
2019 Headquarters 20 37 21 12 6 3 0 59 19 3019
2019 Strategic Policy Branch 15 48 20 12 4 2 0 64 16 242
2019 Communications 15 45 18 17 3 3 0 61 21 65

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Canada Border Services Agency 24 36 18 12 9 2 0 61 21 7217
2019 Headquarters 30 38 15 9 5 2 0 70 15 3002
2019 Strategic Policy Branch 25 45 14 12 2 1 0 71 15 240
2019 Communications 31 40 16 12 1 0 0 71 13 65

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Canada Border Services Agency 29 34 19 7 6 3 1 66 14 7239
2019 Headquarters 34 36 17 6 3 3 0 73 10 3009
2019 Strategic Policy Branch 32 43 16 5 2 2 0 77 7 242
2019 Communications 35 47 10 3 3 2 0 84 6 65

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Canada Border Services Agency 31 36 14 10 9 0 0 67 19 7258
2019 Headquarters 38 37 12 8 5 0 0 75 13 3016
2019 Strategic Policy Branch 36 43 10 10 2 0 0 79 11 240
2019 Communications 50 27 9 13 1 0 0 77 14 65

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Canada Border Services Agency 23 28 19 15 15 1 0 51 29 7245
2019 Headquarters 25 29 19 15 12 1 0 54 27 3014
2019 Strategic Policy Branch 19 36 20 15 9 1 0 55 24 241
2019 Communications 34 29 13 15 9 0 0 62 24 64

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Canada Border Services Agency 21 30 18 17 14 0 0 51 31 7228
2019 Headquarters 25 31 17 16 11 0 0 56 27 3006
2019 Strategic Policy Branch 20 38 18 17 6 0 0 58 23 240
2019 Communications 34 25 20 17 4 0 0 58 22 64

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Canada Border Services Agency 23 24 18 16 15 3 0 49 32 7262
2019 Headquarters 25 26 18 15 13 3 0 53 29 3016
2019 Strategic Policy Branch 22 28 19 17 9 6 0 53 27 241
2019 Communications 32 20 15 18 6 9 0 57 26 64
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Canada Border Services Agency 29 35 36 7272
2019 Headquarters 34 30 36 3021
2019 Strategic Policy Branch 37 24 39 242
2019 Communications 24 26 50 65

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Canada Border Services Agency 17 30 28 6 13 5 2101
2019 Headquarters 14 30 36 3 12 5 1017
2019 Strategic Policy Branch 8 29 41 6 15 1 86
2019 Communications 6 29 36 12 16 0 15
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Canada Border Services Agency 36 46 8 5 2 1 2 84 7 7237
2019 Headquarters 37 45 8 5 2 1 2 85 7 3002
2019 Strategic Policy Branch 35 45 7 6 2 1 4 84 8 242
2019 Communications 29 46 4 12 1 1 5 81 14 65

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Canada Border Services Agency 41 32 10 6 5 3 2 77 12 7239
2019 Headquarters 51 29 9 3 2 4 2 85 5 3007
2019 Strategic Policy Branch 49 27 8 6 2 4 4 82 9 242
2019 Communications 46 34 9 3 1 1 5 86 5 65
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Canada Border Services Agency 19 81 7258
2019 Headquarters 14 86 3014
2019 Strategic Policy Branch 16 84 241
2019 Communications 15 85 64

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Canada Border Services Agency 57 43 1347
2019 Headquarters 53 47 414
2019 Strategic Policy Branch 36 64 36

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Canada Border Services Agency 64 36 1347
2019 Headquarters 65 35 414
2019 Strategic Policy Branch 64 36 36

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Canada Border Services Agency 9 91 1347
2019 Headquarters 6 94 414
2019 Strategic Policy Branch 14 86 36

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Canada Border Services Agency 5 95 1347
2019 Strategic Policy Branch 0 100 36
2019 Communications 0 100 10

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Canada Border Services Agency 4 96 1347
2019 Headquarters 4 96 414

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Canada Border Services Agency 17 83 1347
2019 Headquarters 4 96 414

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Canada Border Services Agency 3 97 1347
2019 Headquarters 3 97 414
2019 Strategic Policy Branch 0 100 36
2019 Communications 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Canada Border Services Agency 41 59 1335
2019 Headquarters 37 63 409
2019 Strategic Policy Branch 52 48 36

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Canada Border Services Agency 37 63 1335
2019 Headquarters 39 61 409
2019 Strategic Policy Branch 50 50 36

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Canada Border Services Agency 53 47 1335
2019 Headquarters 55 45 409
2019 Strategic Policy Branch 62 38 36
2019 Communications 52 48 10

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Canada Border Services Agency 43 57 1335
2019 Headquarters 40 60 409
2019 Strategic Policy Branch 38 62 36
2019 Communications 52 48 10

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Canada Border Services Agency 34 66 1335
2019 Headquarters 37 63 409
2019 Strategic Policy Branch 51 49 36

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Canada Border Services Agency 54 46 1335
2019 Headquarters 49 51 409
2019 Strategic Policy Branch 46 54 36
2019 Communications 48 52 10

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Canada Border Services Agency 41 59 1335
2019 Headquarters 34 66 409
2019 Strategic Policy Branch 28 72 36

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Canada Border Services Agency 3 97 1335
2019 Headquarters 1 99 409

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Canada Border Services Agency 11 89 1335
2019 Headquarters 8 92 409

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Canada Border Services Agency 13 87 1335
2019 Headquarters 8 92 409
2019 Strategic Policy Branch 12 88 36

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Canada Border Services Agency 59 41 1335
2019 Headquarters 52 48 409
2019 Strategic Policy Branch 51 49 36

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Canada Border Services Agency 29 71 1335
2019 Headquarters 22 78 409
2019 Strategic Policy Branch 30 70 36

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Canada Border Services Agency 17 83 1335
2019 Headquarters 17 83 409
2019 Communications 0 100 10

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Canada Border Services Agency 49 51 1327
2019 Headquarters 50 50 405
2019 Strategic Policy Branch 70 30 35

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Canada Border Services Agency 29 71 1327
2019 Headquarters 26 74 405
2019 Strategic Policy Branch 39 61 35

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Canada Border Services Agency 6 94 1327
2019 Headquarters 6 94 405

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Canada Border Services Agency 24 76 1327
2019 Headquarters 14 86 405

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Canada Border Services Agency 9 91 1327
2019 Headquarters 8 92 405
2019 Strategic Policy Branch 21 79 35

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Canada Border Services Agency 11 89 1327
2019 Headquarters 4 96 405
2019 Strategic Policy Branch 0 100 35

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Canada Border Services Agency 15 85 1327
2019 Headquarters 13 87 405

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Canada Border Services Agency 12 88 1327
2019 Headquarters 10 90 405

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Canada Border Services Agency 28 72 1327
2019 Headquarters 32 68 405
2019 Strategic Policy Branch 25 75 35

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Canada Border Services Agency 10 90 1179
2019 Headquarters 9 91 388

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Canada Border Services Agency 17 83 1179
2019 Headquarters 19 81 388
2019 Strategic Policy Branch 24 76 35

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 8 92 1179
2019 Headquarters 8 92 388
2019 Strategic Policy Branch 17 83 35

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Canada Border Services Agency 5 95 1179
2019 Headquarters 8 92 388

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 8 92 1179
2019 Headquarters 11 89 388

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Canada Border Services Agency 8 92 1179
2019 Headquarters 11 89 388

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 7 93 1179
2019 Headquarters 14 86 388
2019 Strategic Policy Branch 27 73 35

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Canada Border Services Agency 11 89 1179
2019 Headquarters 13 87 388

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Canada Border Services Agency 10 90 1179
2019 Headquarters 14 86 388
2019 Strategic Policy Branch 10 90 35

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Canada Border Services Agency 36 64 1179
2019 Headquarters 34 66 388
2019 Strategic Policy Branch 28 72 35

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Canada Border Services Agency 10 90 1179
2019 Headquarters 12 88 388
2019 Strategic Policy Branch 18 82 35

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Canada Border Services Agency 53 47 1179
2019 Headquarters 55 45 388
2019 Strategic Policy Branch 51 49 35

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Canada Border Services Agency 2 98 1179
2019 Headquarters 2 98 388

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Canada Border Services Agency 63 37 1179
2019 Headquarters 59 41 388
2019 Strategic Policy Branch 52 48 35

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Canada Border Services Agency 4 96 1179
2019 Headquarters 4 96 388
2019 Strategic Policy Branch 0 100 35

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Canada Border Services Agency 14 86 1179
2019 Headquarters 12 88 388

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Canada Border Services Agency 26 74 7242
2019 Headquarters 19 81 3012
2019 Strategic Policy Branch 20 80 241
2019 Communications 24 76 64

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Canada Border Services Agency 12 16 21 12 16 18 6 37 36 7263
2019 Headquarters 14 16 20 9 10 23 8 43 28 3020
2019 Strategic Policy Branch 9 17 20 11 6 27 10 40 28 241
2019 Communications 10 14 17 9 7 34 9 43 28 64

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Canada Border Services Agency 21 27 20 11 12 7 1 52 25 7259
2019 Headquarters 26 28 19 9 8 9 1 59 19 3017
2019 Strategic Policy Branch 20 25 24 11 6 13 1 53 20 241
2019 Communications 25 32 24 6 7 3 3 61 14 65
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Canada Border Services Agency 12 88 7257
2019 Headquarters 9 91 3017
2019 Strategic Policy Branch 7 93 241

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Canada Border Services Agency 38 62 839
2019 Headquarters 39 61 256

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Canada Border Services Agency 77 23 839
2019 Headquarters 72 28 256

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Canada Border Services Agency 4 96 839
2019 Headquarters 6 94 256
2019 Strategic Policy Branch 0 100 17

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Canada Border Services Agency 3 97 839
2019 Strategic Policy Branch 0 100 17

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Canada Border Services Agency 6 94 839
2019 Headquarters 7 93 256

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Canada Border Services Agency 15 85 839
2019 Headquarters 4 96 256
2019 Strategic Policy Branch 0 100 17

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Canada Border Services Agency 7 93 839
2019 Headquarters 11 89 256
2019 Strategic Policy Branch 0 100 17

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Canada Border Services Agency 23 77 823
2019 Headquarters 24 76 253

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Canada Border Services Agency 18 82 823
2019 Headquarters 16 84 253

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Canada Border Services Agency 16 84 823
2019 Headquarters 16 84 253
2019 Strategic Policy Branch 0 100 17

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Canada Border Services Agency 6 94 823
2019 Headquarters 3 97 253

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Canada Border Services Agency 26 74 823
2019 Headquarters 28 72 253
2019 Strategic Policy Branch 36 64 17

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Canada Border Services Agency 34 66 823
2019 Headquarters 36 64 253

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Canada Border Services Agency 5 95 823
2019 Headquarters 5 95 253

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Canada Border Services Agency 2 98 823
2019 Headquarters 2 98 253

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Canada Border Services Agency 12 88 823
2019 Headquarters 8 92 253

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Canada Border Services Agency 25 75 823
2019 Headquarters 21 79 253
2019 Strategic Policy Branch 44 56 17

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Canada Border Services Agency 2 98 823
2019 Strategic Policy Branch 0 100 17

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Canada Border Services Agency 22 78 823
2019 Headquarters 18 82 253

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Headquarters 0 100 253
2019 Strategic Policy Branch 0 100 17

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Canada Border Services Agency 16 84 823
2019 Headquarters 19 81 253

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Canada Border Services Agency 30 70 819
2019 Headquarters 26 74 251
2019 Strategic Policy Branch 43 57 17

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Canada Border Services Agency 16 84 819
2019 Headquarters 12 88 251

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Canada Border Services Agency 4 96 819
2019 Strategic Policy Branch 0 100 17

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Canada Border Services Agency 20 80 819
2019 Headquarters 10 90 251

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Canada Border Services Agency 5 95 819
2019 Headquarters 5 95 251

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Canada Border Services Agency 11 89 819
2019 Headquarters 4 96 251

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Canada Border Services Agency 9 91 819
2019 Headquarters 9 91 251

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Canada Border Services Agency 11 89 819
2019 Headquarters 9 91 251
2019 Strategic Policy Branch 0 100 17

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Canada Border Services Agency 47 53 819
2019 Headquarters 56 44 251
2019 Strategic Policy Branch 50 50 17

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Canada Border Services Agency 6 94 672
2019 Headquarters 5 95 221

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Canada Border Services Agency 12 88 672
2019 Headquarters 13 87 221

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Canada Border Services Agency 3 97 672
2019 Headquarters 5 95 221

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 3 97 672

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 2 98 672
2019 Headquarters 2 98 221

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Canada Border Services Agency 4 96 672
2019 Headquarters 4 96 221

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Canada Border Services Agency 6 94 672
2019 Headquarters 13 87 221

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Canada Border Services Agency 11 89 672
2019 Headquarters 10 90 221

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Canada Border Services Agency 11 89 672
2019 Headquarters 13 87 221

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Canada Border Services Agency 31 69 672
2019 Headquarters 29 71 221

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Canada Border Services Agency 9 91 672
2019 Headquarters 11 89 221

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Canada Border Services Agency 48 52 672
2019 Headquarters 46 54 221

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129
2019 Canada Border Services Agency 2 98 672
2019 Headquarters 3 97 221

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Canada Border Services Agency 66 34 672
2019 Headquarters 60 40 221

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Canada Border Services Agency 4 96 672
2019 Headquarters 5 95 221

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Canada Border Services Agency 10 90 672
2019 Headquarters 11 89 221

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Canada Border Services Agency 16 84 7241
2019 Headquarters 11 89 3015
2019 Strategic Policy Branch 9 91 242
2019 Communications 7 93 65

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Canada Border Services Agency 15 17 25 7 10 22 6 43 23 7247
2019 Headquarters 17 15 23 6 6 26 7 47 18 3013
2019 Strategic Policy Branch 12 16 20 6 6 32 8 46 20 242
2019 Communications 13 14 22 3 4 38 6 48 13 65

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Canada Border Services Agency 24 27 22 7 9 9 1 57 18 7240
2019 Headquarters 28 27 21 6 6 11 1 63 13 3012
2019 Strategic Policy Branch 22 30 20 7 5 15 1 62 14 239
2019 Communications 30 36 19 3 5 6 2 72 8 63
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Canada Border Services Agency 25 26 19 12 17 0 1 51 29 7264
2019 Headquarters 22 23 20 13 21 0 1 46 35 3019
2019 Strategic Policy Branch 24 19 20 11 26 0 0 43 37 242
2019 Communications 27 20 21 13 19 0 0 47 32 65

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Canada Border Services Agency 22 28 24 14 12 0 1 50 26 7256
2019 Headquarters 20 29 25 15 11 0 0 49 26 3015
2019 Strategic Policy Branch 16 27 30 16 10 0 0 43 26 242
2019 Communications 23 32 19 10 15 0 1 55 26 65

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Canada Border Services Agency 30 29 20 11 7 0 3 61 19 7210
2019 Headquarters 24 29 23 13 9 0 1 54 23 3007
2019 Strategic Policy Branch 18 31 24 18 9 0 0 49 27 241
2019 Communications 19 32 19 14 15 0 0 51 30 65

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Canada Border Services Agency 16 19 20 18 25 0 1 36 44 7238
2019 Headquarters 19 23 22 18 17 0 1 43 35 3006
2019 Strategic Policy Branch 19 21 26 21 13 0 1 40 34 242
2019 Communications 20 15 26 15 24 0 1 35 39 65

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Canada Border Services Agency 45 24 14 7 6 0 4 71 14 7232
2019 Headquarters 50 23 12 5 4 0 6 78 10 3009
2019 Strategic Policy Branch 42 29 12 9 5 0 2 73 14 240
2019 Communications 47 27 14 3 6 0 4 76 9 64

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Canada Border Services Agency 26 26 22 11 15 0 1 52 26 7251
2019 Headquarters 32 28 20 10 9 0 1 61 19 3010
2019 Strategic Policy Branch 26 28 25 12 9 0 0 54 22 240
2019 Communications 23 30 23 11 13 0 0 53 24 65

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Canada Border Services Agency 23 31 23 12 10 1 1 55 22 7234
2019 Headquarters 27 32 22 10 7 0 1 60 18 3008
2019 Strategic Policy Branch 21 34 25 11 9 1 0 55 20 242
2019 Communications 19 43 22 10 6 0 0 62 16 65

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Canada Border Services Agency 20 27 23 16 12 1 1 48 28 7237
2019 Headquarters 20 29 24 16 10 1 0 50 27 3010
2019 Strategic Policy Branch 20 30 21 18 11 0 0 50 29 242
2019 Communications 17 36 14 16 17 0 0 53 32 65

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Canada Border Services Agency 25 28 22 14 11 0 1 53 25 7229
2019 Headquarters 24 28 23 15 10 0 1 52 25 3001
2019 Strategic Policy Branch 19 28 28 14 9 0 0 48 24 241
2019 Communications 20 28 31 12 9 0 0 48 20 65

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Canada Border Services Agency 31 26 17 12 13 0 1 58 25 7217
2019 Headquarters 38 27 16 10 8 0 1 66 18 2995
2019 Strategic Policy Branch 37 28 17 10 7 0 1 65 18 240
2019 Communications 40 31 19 7 3 0 0 71 10 65

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Canada Border Services Agency 27 29 21 13 10 0 1 56 23 7206
2019 Headquarters 31 32 20 10 6 0 1 63 17 2995
2019 Strategic Policy Branch 37 29 18 11 5 0 1 66 15 242
2019 Communications 33 39 12 9 7 0 0 72 16 65

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Canada Border Services Agency 42 25 16 8 7 0 1 68 16 7202
2019 Headquarters 51 24 14 5 4 0 2 77 9 2996
2019 Strategic Policy Branch 52 25 13 7 3 0 0 77 10 241
2019 Communications 45 31 14 3 4 0 1 78 8 65

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Canada Border Services Agency 62 15 7 4 5 1 6 83 9 7216
2019 Headquarters 68 13 6 3 3 1 6 87 6 2999
2019 Strategic Policy Branch 75 12 5 2 1 1 4 92 3 242
2019 Communications 80 9 3 1 3 0 4 92 5 65

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Canada Border Services Agency 60 16 9 6 7 1 2 78 13 7244
2019 Headquarters 68 14 6 4 5 1 2 84 10 3008
2019 Strategic Policy Branch 73 11 6 3 5 0 2 86 8 242
2019 Communications 68 21 6 3 0 0 1 91 3 65

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Canada Border Services Agency 48 29 13 5 4 0 1 78 9 7230
2019 Headquarters 56 25 10 4 3 0 1 83 7 3005
2019 Strategic Policy Branch 54 29 10 4 2 0 1 84 6 242
2019 Communications 44 36 11 6 1 0 1 82 7 65

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Canada Border Services Agency 50 21 12 7 8 0 1 72 15 7196
2019 Headquarters 58 19 10 5 6 0 1 78 11 3004
2019 Strategic Policy Branch 53 19 16 6 5 0 1 73 11 240
2019 Communications 47 30 13 7 1 0 1 78 9 65

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Canada Border Services Agency 55 10 6 2 2 0 25 87 5 7174
2019 Headquarters 59 12 6 2 1 0 21 90 3 2986
2019 Strategic Policy Branch 54 14 7 1 1 0 23 89 2 241
2019 Communications 54 14 4 3 0 0 25 90 4 64

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Canada Border Services Agency 58 21 9 4 3 0 4 84 6 7209
2019 Headquarters 70 16 5 2 1 0 5 91 3 2999
2019 Strategic Policy Branch 69 16 7 1 1 0 5 90 3 241
2019 Communications 74 17 1 1 1 0 4 95 3 64

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Canada Border Services Agency 70 14 6 3 4 0 3 87 7 7244
2019 Headquarters 72 13 6 3 3 0 3 88 6 3010
2019 Strategic Policy Branch 83 7 3 3 2 0 3 92 4 242
2019 Communications 81 6 3 7 1 0 1 89 9 65

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Canada Border Services Agency 51 28 13 4 2 0 2 81 7 7217
2019 Headquarters 53 26 12 4 2 0 2 81 6 3003
2019 Strategic Policy Branch 51 28 17 2 2 0 0 80 3 240
2019 Communications 46 30 18 4 1 0 0 77 6 65

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Canada Border Services Agency 14 31 34 14 6 0 0 45 21 7262
2019 Headquarters 15 33 34 14 5 0 0 48 18 3019
2019 Strategic Policy Branch 13 32 39 13 3 0 0 44 17 241
2019 Communications 19 38 26 13 4 0 0 57 18 65

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Canada Border Services Agency 12 20 38 20 9 0 0 29 33 7212
2019 Headquarters 10 19 38 23 9 0 0 33 29 2999
2019 Strategic Policy Branch 10 17 46 21 6 0 0 27 27 239
2019 Communications 10 9 44 27 10 0 0 37 19 65

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Canada Border Services Agency 25 40 16 10 7 1 0 66 17 7236
2019 Headquarters 27 40 17 9 5 2 0 68 14 3015
2019 Strategic Policy Branch 25 42 11 11 7 3 0 70 19 242
2019 Communications 42 42 4 6 4 1 0 85 10 65

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Canada Border Services Agency 16 30 18 18 17 1 0 46 35 7262
2019 Headquarters 20 34 19 16 11 1 0 54 27 3020
2019 Strategic Policy Branch 14 35 23 15 11 2 0 51 26 241
2019 Communications 23 38 17 10 7 4 0 63 18 65
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Canada Border Services Agency 20 80 7260
2019 Headquarters 16 84 3015
2019 Strategic Policy Branch 14 86 242
2019 Communications 12 88 65

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Canada Border Services Agency 80 20 1426
2019 Headquarters 79 21 470
2019 Strategic Policy Branch 88 12 30

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Canada Border Services Agency 40 34 7 10 8 0 0 75 19 1134
2019 Headquarters 47 34 5 9 4 1 0 82 13 374
2019 Strategic Policy Branch 77 20 0 3 0 0 0 97 3 25
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Canada Border Services Agency 26 33 19 9 10 2 1 27 73 7251
2019 Headquarters 26 27 20 13 13 2 1 26 74 3014
2019 Strategic Policy Branch 25 22 21 13 17 2 0 25 75 240
2019 Communications 31 23 14 12 18 2 0 32 68 63

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Canada Border Services Agency 67 33 5131
2019 Headquarters 71 29 2180
2019 Strategic Policy Branch 71 29 174
2019 Communications 69 31 42

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Canada Border Services Agency 50 50 5051
2019 Headquarters 38 62 2143
2019 Strategic Policy Branch 32 68 172
2019 Communications 48 52 42

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Canada Border Services Agency 10 21 17 19 25 2 6 33 48 5043
2019 Headquarters 10 18 14 21 31 1 6 29 56 2142
2019 Strategic Policy Branch 11 19 10 24 32 1 3 31 59 171
2019 Communications 15 27 7 18 28 0 5 44 48 41

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Canada Border Services Agency 7 16 18 17 27 3 13 27 52 5047
2019 Headquarters 5 12 14 19 33 2 14 21 62 2145
2019 Strategic Policy Branch 5 8 12 22 31 2 20 17 68 171
2019 Communications 6 5 7 9 34 2 36 18 71 41

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Canada Border Services Agency 45 15 12 8 10 1 8 66 20 7167
2019 Headquarters 38 16 14 11 14 1 6 58 27 2975
2019 Strategic Policy Branch 41 15 14 12 13 1 4 59 27 239
2019 Communications 30 14 21 12 18 0 6 46 31 64
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