2019 Public Service Employee Survey Results for Canadian Nuclear Safety Commission by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 39 9 13 4 0 0 73 18 67
2019 Provides services to public - Both English and French 38 46 4 10 2 0 0 84 13 108
2017 Provides services to public - English only 32 50 3 13 2 0 0 82 15 62
2017 Provides services to public - Both English and French 40 54 2 2 2 0 0 94 4 125
2014 Provides services to public - English only 33 43 4 17 2 0 0 77 19 48
2014 Provides services to public - Both English and French 45 41 5 8 2 0 0 85 10 110
2011 Provides services to public - English only 33 51 4 10 1 0 0 85 11 72
2011 Provides services to public - Both English and French 40 51 3 5 2 0 0 91 6 108
2008 Provides services to public - English only 20 65 1 12 1 0 0 86 13 69
2008 Provides services to public - Both English and French 35 47 4 8 6 0 0 82 14 100

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 82 7 4 1 1 0 3 92 3 67
2019 Provides services to public - Both English and French 49 29 8 7 6 0 1 79 13 108
2017 Provides services to public - English only 82 10 2 0 5 0 2 93 5 62
2017 Provides services to public - Both English and French 54 19 8 13 4 0 2 75 17 125
2014 Provides services to public - English only 69 17 10 2 2 0 0 85 4 48
2014 Provides services to public - Both English and French 61 19 8 10 2 0 0 80 12 110
2011 Provides services to public - English only 81 11 3 3 0 0 3 94 3 72
2011 Provides services to public - Both English and French 57 24 6 8 5 0 0 81 13 108
2008 Provides services to public - English only 84 13 1 0 0 0 1 99 0 68
2008 Provides services to public - Both English and French 57 20 4 11 7 0 1 78 18 100

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 38 9 7 3 0 0 81 10 68
2019 Provides services to public - Both English and French 52 28 6 11 3 0 0 80 14 108
2017 Provides services to public - English only 47 44 0 5 5 0 0 90 10 62
2017 Provides services to public - Both English and French 46 40 6 6 2 0 0 86 9 125
2014 Provides services to public - English only 40 25 12 21 2 0 0 65 23 48
2014 Provides services to public - Both English and French 54 25 8 7 6 0 0 79 13 110
2011 Provides services to public - English only 36 32 12 14 6 0 0 68 19 72
2011 Provides services to public - Both English and French 46 39 7 7 2 0 0 85 8 106

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 35 6 19 9 0 0 66 28 68
2019 Provides services to public - Both English and French 37 43 8 7 5 0 0 79 13 108
2017 Provides services to public - English only 16 56 8 13 5 0 2 74 18 62
2017 Provides services to public - Both English and French 45 42 6 6 1 0 0 86 7 125
2014 Provides services to public - English only 23 46 17 10 4 0 0 69 15 48
2014 Provides services to public - Both English and French 48 32 9 8 3 0 0 80 11 110
2011 Provides services to public - English only 32 40 8 14 6 0 0 72 19 72
2011 Provides services to public - Both English and French 47 31 10 6 3 0 2 80 9 108
2008 Provides services to public - English only 22 46 13 10 9 0 0 68 19 69
2008 Provides services to public - Both English and French 36 39 9 11 3 0 2 77 14 100

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 28 10 6 3 0 1 81 9 68
2019 Provides services to public - Both English and French 63 28 4 2 2 0 1 92 4 108
2017 Provides services to public - English only 58 27 5 8 0 0 2 87 8 62
2017 Provides services to public - Both English and French 65 34 1 1 0 0 0 98 1 125
2014 Provides services to public - English only 43 46 4 4 2 0 0 90 6 48
2014 Provides services to public - Both English and French 70 20 6 2 2 0 0 90 4 110

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 32 9 4 4 0 1 82 9 68
2019 Provides services to public - Both English and French 54 25 5 8 7 0 1 80 15 108
2017 Provides services to public - English only 35 42 10 8 3 0 2 79 11 62
2017 Provides services to public - Both English and French 55 30 3 8 3 0 0 86 11 125
2014 Provides services to public - English only 39 27 15 15 4 0 0 67 19 48
2014 Provides services to public - Both English and French 56 25 11 4 4 0 1 81 8 110
2011 Provides services to public - English only 44 39 6 7 4 0 0 83 11 72
2011 Provides services to public - Both English and French 51 28 9 8 4 0 0 79 12 108

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 34 6 10 7 0 0 76 18 68
2019 Provides services to public - Both English and French 39 44 8 6 2 0 0 84 8 108
2017 Provides services to public - English only 32 45 13 3 6 0 0 77 10 62
2017 Provides services to public - Both English and French 45 42 10 3 1 0 0 86 4 125
2014 Provides services to public - English only 25 52 13 2 8 0 0 77 10 48
2014 Provides services to public - Both English and French 36 44 16 4 1 0 0 79 5 110
2011 Provides services to public - English only 35 46 8 10 1 0 0 81 11 72
2011 Provides services to public - Both English and French 48 35 10 3 4 0 0 83 6 108
2008 Provides services to public - English only 49 29 7 12 3 0 0 78 14 69
2008 Provides services to public - Both English and French 37 44 11 6 2 0 0 81 8 100

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 31 16 9 16 1 0 58 25 68
2019 Provides services to public - Both English and French 31 33 16 13 7 0 0 64 20 108
2017 Provides services to public - English only 16 29 16 21 18 0 0 45 39 62
2017 Provides services to public - Both English and French 27 40 15 12 5 1 0 68 17 125
2014 Provides services to public - English only 10 25 29 23 13 0 0 35 36 48
2014 Provides services to public - Both English and French 27 32 19 15 7 0 0 59 22 110
2011 Provides services to public - English only 13 35 21 22 10 0 0 47 32 72
2011 Provides services to public - Both English and French 27 42 17 7 7 0 0 69 15 108

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 29 12 13 7 0 0 68 21 68
2019 Provides services to public - Both English and French 40 37 10 10 3 0 0 77 13 108
2017 Provides services to public - English only 19 53 8 13 6 0 0 73 19 62
2017 Provides services to public - Both English and French 41 40 12 6 1 0 0 81 7 125

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 29 13 4 4 0 0 78 9 68
2019 Provides services to public - Both English and French 52 41 4 3 1 0 0 92 4 106
2017 Provides services to public - English only 39 42 10 6 3 0 0 81 10 62
2017 Provides services to public - Both English and French 52 34 10 2 2 0 0 86 4 125
2014 Provides services to public - English only 29 41 21 0 9 0 0 70 9 47
2014 Provides services to public - Both English and French 56 35 6 3 0 0 0 91 3 110
2011 Provides services to public - English only 32 44 15 7 1 0 0 76 8 72
2011 Provides services to public - Both English and French 51 41 6 1 1 1 0 93 2 108
2008 Provides services to public - English only 51 29 10 9 1 0 0 80 10 69
2008 Provides services to public - Both English and French 51 41 3 4 1 0 0 92 5 100

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 32 13 10 12 0 0 65 22 68
2019 Provides services to public - Both English and French 37 38 10 12 3 0 0 75 15 108
2017 Provides services to public - English only 26 39 10 16 10 0 0 65 26 62
2017 Provides services to public - Both English and French 36 38 18 5 4 0 0 74 9 125

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 60 28 6 4 1 0 0 88 6 68
2019 Provides services to public - Both English and French 58 35 5 2 1 0 0 92 3 107
2017 Provides services to public - English only 63 27 6 2 2 0 0 90 3 62
2017 Provides services to public - Both English and French 63 29 6 1 0 1 0 93 1 124
2014 Provides services to public - English only 60 31 6 0 2 0 0 92 2 48
2014 Provides services to public - Both English and French 70 24 5 2 0 0 0 94 2 110
2011 Provides services to public - English only 68 24 6 1 1 0 0 92 3 72
2011 Provides services to public - Both English and French 69 21 7 2 1 0 0 90 3 108

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 29 12 9 12 0 0 68 21 68
2019 Provides services to public - Both English and French 40 41 10 5 5 0 0 80 9 106
2017 Provides services to public - English only 18 60 6 8 8 0 0 77 16 62
2017 Provides services to public - Both English and French 45 35 13 6 1 0 0 81 6 124
2014 Provides services to public - English only 8 61 16 4 10 0 0 69 15 48
2014 Provides services to public - Both English and French 34 42 9 11 4 0 0 76 15 110
2011 Provides services to public - English only 25 46 12 11 6 0 0 71 17 72
2011 Provides services to public - Both English and French 40 37 11 6 5 1 0 78 10 107

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 31 13 7 13 1 0 66 21 68
2019 Provides services to public - Both English and French 42 40 10 7 1 0 0 82 8 108
2017 Provides services to public - English only 23 42 15 15 6 0 0 65 21 62
2017 Provides services to public - Both English and French 44 36 15 4 1 0 1 80 5 124
2014 Provides services to public - English only 19 33 20 19 8 0 0 52 27 48
2014 Provides services to public - Both English and French 42 34 13 8 3 0 0 76 11 110

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 34 19 9 9 0 0 63 18 67
2019 Provides services to public - Both English and French 44 39 11 4 3 0 0 82 6 106
2017 Provides services to public - English only 26 50 8 11 5 0 0 76 16 62
2017 Provides services to public - Both English and French 43 42 10 5 1 0 0 85 6 124
2014 Provides services to public - English only 17 39 19 19 6 0 0 56 25 48
2014 Provides services to public - Both English and French 40 45 6 6 2 0 0 85 8 110
2011 Provides services to public - English only 32 44 10 14 0 0 0 76 14 72
2011 Provides services to public - Both English and French 44 37 11 4 5 0 0 81 8 108

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 32 3 10 4 0 0 82 15 68
2019 Provides services to public - Both English and French 46 43 8 3 0 0 0 88 3 108
2017 Provides services to public - English only 42 39 8 8 3 0 0 81 11 62
2017 Provides services to public - Both English and French 50 40 9 2 0 0 0 90 2 124
2014 Provides services to public - English only 27 52 13 4 4 0 0 79 8 48
2014 Provides services to public - Both English and French 50 41 7 1 1 0 0 91 2 110
2011 Provides services to public - English only 43 44 6 4 3 0 0 88 7 72
2011 Provides services to public - Both English and French 52 36 6 2 4 0 0 88 6 108
2008 Provides services to public - English only 57 32 9 1 1 0 0 88 3 69
2008 Provides services to public - Both English and French 55 35 5 2 3 0 0 90 5 100

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 36 18 15 4 0 0 63 19 67
2019 Provides services to public - Both English and French 31 36 19 9 5 0 0 66 14 108
2017 Provides services to public - English only 24 42 21 8 3 0 2 67 11 62
2017 Provides services to public - Both English and French 33 37 17 8 6 0 0 70 13 125
2014 Provides services to public - English only 25 41 27 4 2 0 0 67 6 48
2014 Provides services to public - Both English and French 27 44 17 9 2 1 0 72 11 110
2011 Provides services to public - English only 22 49 21 6 3 0 0 71 8 72
2011 Provides services to public - Both English and French 24 36 25 10 5 0 0 60 15 108
2008 Provides services to public - English only 19 39 28 12 1 0 1 59 13 69
2008 Provides services to public - Both English and French 18 36 21 16 9 0 0 54 25 100

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 3 27 27 29 14 0 0 42 30 66
2019 Provides services to public - Both English and French 11 16 42 22 9 0 1 31 27 108
2017 Provides services to public - English only 5 27 35 27 3 0 3 31 33 60
2017 Provides services to public - Both English and French 8 19 34 24 9 2 4 35 29 125
2014 Provides services to public - English only 10 27 48 13 0 0 2 13 38 48
2014 Provides services to public - Both English and French 6 28 36 23 4 0 3 28 36 110
2011 Provides services to public - English only 6 33 44 12 4 0 0 17 39 72
2011 Provides services to public - Both English and French 11 24 32 23 7 1 3 30 36 106
2008 Provides services to public - English only 9 38 29 16 9 0 0 25 46 69
2008 Provides services to public - Both English and French 12 29 39 13 5 0 2 18 42 100

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 21 24 25 19 4 0 46 29 68
2019 Provides services to public - Both English and French 12 11 25 30 18 2 2 50 24 105
2017 Provides services to public - English only 7 15 28 37 8 2 3 47 23 60
2017 Provides services to public - Both English and French 2 10 25 34 22 3 3 61 13 125
2014 Provides services to public - English only 9 9 32 34 13 0 4 49 18 47
2014 Provides services to public - Both English and French 1 12 19 42 24 1 2 68 13 109
2011 Provides services to public - English only 3 22 29 29 15 1 0 45 25 72
2011 Provides services to public - Both English and French 4 13 20 30 25 2 7 60 18 107
2008 Provides services to public - English only 9 22 36 12 19 1 1 31 31 69
2008 Provides services to public - Both English and French 4 19 30 32 11 2 2 45 24 100

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 29 29 18 6 0 0 24 47 68
2019 Provides services to public - Both English and French 17 28 31 14 7 1 2 22 46 108
2017 Provides services to public - English only 22 28 37 8 3 0 2 12 51 60
2017 Provides services to public - Both English and French 8 23 36 17 13 1 2 31 32 125
2014 Provides services to public - English only 17 25 40 12 4 0 2 17 43 48
2014 Provides services to public - Both English and French 15 25 31 22 4 1 2 28 40 110
2011 Provides services to public - English only 24 25 32 17 3 0 0 19 49 72
2011 Provides services to public - Both English and French 19 20 31 14 11 1 5 27 41 107
2008 Provides services to public - English only 17 28 23 20 7 1 3 29 47 69
2008 Provides services to public - Both English and French 14 31 27 18 6 3 1 25 47 100

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 7 37 44 12 0 0 56 7 68
2019 Provides services to public - Both English and French 6 9 47 25 12 0 2 37 15 108
2017 Provides services to public - English only 5 14 36 37 7 0 2 45 19 59
2017 Provides services to public - Both English and French 3 13 33 34 14 2 1 49 16 125
2014 Provides services to public - English only 4 25 31 27 10 2 0 38 30 48
2014 Provides services to public - Both English and French 6 16 30 35 12 0 1 47 22 107
2011 Provides services to public - English only 4 19 35 32 10 0 0 42 24 72
2011 Provides services to public - Both English and French 6 16 29 30 15 1 5 47 23 108
2008 Provides services to public - English only 3 19 25 35 17 1 0 53 22 69
2008 Provides services to public - Both English and French 10 15 37 27 9 0 2 37 26 100

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 43 21 18 4 1 0 22 57 68
2019 Provides services to public - Both English and French 19 23 25 18 12 0 3 31 43 108
2017 Provides services to public - English only 28 22 18 23 5 0 3 29 52 60
2017 Provides services to public - Both English and French 9 18 32 25 11 2 3 38 29 125
2014 Provides services to public - English only 15 25 31 21 6 0 2 28 40 48
2014 Provides services to public - Both English and French 14 23 29 22 10 1 1 33 38 110
2011 Provides services to public - English only 6 25 36 28 6 0 0 33 31 72
2011 Provides services to public - Both English and French 10 25 29 17 16 0 3 34 37 107
2008 Provides services to public - English only 13 23 28 23 12 1 0 35 37 69
2008 Provides services to public - Both English and French 14 19 30 26 9 0 2 36 34 100

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 25 29 25 15 0 0 40 31 68
2019 Provides services to public - Both English and French 16 14 22 25 17 2 4 45 31 108
2017 Provides services to public - English only 10 18 25 28 13 0 5 44 30 60
2017 Provides services to public - Both English and French 2 13 23 33 22 3 4 59 16 125
2014 Provides services to public - English only 4 2 23 44 15 2 10 67 7 48
2014 Provides services to public - Both English and French 3 5 25 39 23 4 2 65 9 110
2011 Provides services to public - English only 1 7 24 46 19 1 1 67 9 72
2011 Provides services to public - Both English and French 3 9 24 33 21 2 7 60 13 107
2008 Provides services to public - English only 4 17 26 22 25 6 0 49 23 69
2008 Provides services to public - Both English and French 7 14 22 41 10 2 3 54 22 99

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 34 22 18 9 1 0 27 50 67
2019 Provides services to public - Both English and French 18 23 34 16 7 0 2 24 41 108
2017 Provides services to public - English only 26 21 37 10 3 0 3 13 48 62
2017 Provides services to public - Both English and French 7 19 34 23 10 5 2 36 28 124
2014 Provides services to public - English only 19 25 39 8 4 0 4 13 46 48
2014 Provides services to public - Both English and French 8 19 40 20 10 2 2 31 28 110

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 38 24 18 9 1 0 27 49 68
2019 Provides services to public - Both English and French 7 27 39 15 8 2 2 24 36 108
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 76 7 6 1 1 0 7 90 3 68
2019 Provides services to public - Both English and French 52 24 11 8 3 0 2 77 11 108
2017 Provides services to public - English only 80 13 0 2 3 0 2 95 5 61
2017 Provides services to public - Both English and French 59 18 8 9 4 0 2 79 13 125
2014 Provides services to public - English only 71 14 8 0 2 0 4 89 2 48
2014 Provides services to public - Both English and French 66 10 8 8 6 0 1 77 15 110
2011 Provides services to public - English only 76 7 8 1 1 0 6 88 3 72
2011 Provides services to public - Both English and French 60 14 5 11 8 0 2 75 20 108
2008 Provides services to public - English only 74 10 7 1 3 0 4 88 5 69
2008 Provides services to public - Both English and French 52 19 10 5 13 0 1 72 18 100

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 28 13 12 15 9 4 54 31 68
2019 Provides services to public - Both English and French 22 35 14 13 8 6 3 61 23 108
2017 Provides services to public - English only 16 35 18 13 16 2 0 52 30 62
2017 Provides services to public - Both English and French 27 35 17 10 6 3 2 65 17 125
2014 Provides services to public - English only 27 23 21 13 10 4 2 53 25 48
2014 Provides services to public - Both English and French 28 29 19 14 7 1 2 59 22 110

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 32 12 13 9 0 0 66 22 68
2019 Provides services to public - Both English and French 48 31 8 12 1 0 0 79 13 107
2017 Provides services to public - English only 39 29 3 13 15 0 2 69 28 62
2017 Provides services to public - Both English and French 49 32 4 11 2 2 1 83 13 125
2014 Provides services to public - English only 33 27 15 15 10 0 0 60 25 48
2014 Provides services to public - Both English and French 39 34 10 8 8 0 0 74 16 110

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 43 12 9 6 0 0 73 15 67
2019 Provides services to public - Both English and French 43 36 8 8 4 0 0 80 12 108
2017 Provides services to public - English only 21 53 5 13 8 0 0 74 21 62
2017 Provides services to public - Both English and French 49 38 7 6 0 0 0 87 6 125
2014 Provides services to public - English only 38 36 8 10 8 0 0 73 19 48
2014 Provides services to public - Both English and French 36 46 10 5 3 0 0 83 8 110

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 34 16 4 4 0 0 75 9 67
2019 Provides services to public - Both English and French 33 50 9 6 0 2 0 85 6 107
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 29 18 7 1 1 1 73 9 68
2019 Provides services to public - Both English and French 53 30 10 2 3 1 1 85 5 107

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 26 9 16 9 0 1 66 25 68
2019 Provides services to public - Both English and French 48 32 6 8 5 0 1 81 13 108
2017 Provides services to public - English only 40 37 3 10 10 0 0 77 19 62
2017 Provides services to public - Both English and French 46 34 12 3 2 2 1 82 6 125
2014 Provides services to public - English only 36 31 13 19 2 0 0 67 21 48
2014 Provides services to public - Both English and French 42 35 12 6 4 0 1 78 11 110
2011 Provides services to public - English only 25 40 11 17 7 0 0 65 24 72
2011 Provides services to public - Both English and French 34 39 9 11 6 0 1 74 17 108
2008 Provides services to public - English only 31 24 16 12 13 4 0 57 26 68
2008 Provides services to public - Both English and French 37 31 11 12 7 0 2 69 19 100

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 26 10 9 10 1 1 70 20 68
2019 Provides services to public - Both English and French 54 25 11 4 3 2 1 82 7 108
2017 Provides services to public - English only 36 39 7 7 11 0 0 75 18 61
2017 Provides services to public - Both English and French 55 26 10 6 1 2 1 83 7 125
2014 Provides services to public - English only 46 23 6 13 13 0 0 69 25 48
2014 Provides services to public - Both English and French 46 32 10 8 2 0 1 79 11 110
2011 Provides services to public - English only 28 41 10 13 7 1 0 70 20 71
2011 Provides services to public - Both English and French 45 31 8 6 6 2 2 79 13 108
2008 Provides services to public - English only 38 21 18 13 7 1 1 61 21 68
2008 Provides services to public - Both English and French 43 26 15 7 4 3 2 73 12 100

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 30 9 12 7 1 1 71 20 67
2019 Provides services to public - Both English and French 53 26 9 7 5 0 1 79 11 107
2017 Provides services to public - English only 42 39 0 6 13 0 0 81 19 62
2017 Provides services to public - Both English and French 48 32 10 5 3 1 1 82 8 124
2014 Provides services to public - English only 36 36 8 9 11 0 0 73 19 47
2014 Provides services to public - Both English and French 50 26 10 9 4 0 2 77 13 110
2011 Provides services to public - English only 25 37 15 18 3 1 0 63 21 72
2011 Provides services to public - Both English and French 40 34 8 10 6 0 1 75 17 108
2008 Provides services to public - English only 35 32 10 13 9 0 0 68 22 68
2008 Provides services to public - Both English and French 38 30 14 13 3 1 1 69 16 100

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 78 7 6 0 0 0 9 93 0 67
2019 Provides services to public - Both English and French 79 8 5 0 5 0 3 90 5 107
2017 Provides services to public - English only 81 10 5 0 2 0 3 93 2 62
2017 Provides services to public - Both English and French 73 14 6 3 2 0 2 89 5 125
2014 Provides services to public - English only 83 4 4 0 4 0 4 91 4 48
2014 Provides services to public - Both English and French 77 12 4 6 1 0 1 89 7 110
2011 Provides services to public - English only 78 10 4 1 0 0 7 94 1 72
2011 Provides services to public - Both English and French 69 13 5 6 4 0 4 85 11 108
2008 Provides services to public - English only 84 6 1 1 0 1 6 97 2 69
2008 Provides services to public - Both English and French 71 14 2 6 6 0 1 86 12 100

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 65 16 6 6 4 1 1 83 11 68
2019 Provides services to public - Both English and French 55 24 9 4 4 1 4 83 8 108
2017 Provides services to public - English only 48 21 11 11 8 0 0 69 19 62
2017 Provides services to public - Both English and French 47 29 5 8 2 2 6 83 11 125
2014 Provides services to public - English only 52 19 8 13 8 0 0 71 21 48
2014 Provides services to public - Both English and French 54 25 8 5 5 0 3 82 10 110
2011 Provides services to public - English only 40 33 11 8 6 1 0 75 14 72
2011 Provides services to public - Both English and French 50 27 8 4 6 3 3 81 10 108

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 16 13 4 7 3 1 74 12 68
2019 Provides services to public - Both English and French 67 22 6 2 1 2 1 91 3 108
2017 Provides services to public - English only 52 23 10 8 6 2 0 75 15 62
2017 Provides services to public - Both English and French 61 21 10 5 1 2 1 84 6 125

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 24 12 9 9 0 1 70 18 68
2019 Provides services to public - Both English and French 61 22 8 6 3 0 1 83 8 108
2017 Provides services to public - English only 45 29 8 6 11 0 0 74 18 62
2017 Provides services to public - Both English and French 54 29 9 5 2 1 1 84 7 125
2014 Provides services to public - English only 40 36 6 10 6 2 0 77 17 48
2014 Provides services to public - Both English and French 49 28 9 11 2 0 0 77 13 110
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 35 15 9 12 4 0 63 22 68
2019 Provides services to public - Both English and French 30 43 10 13 3 1 0 74 16 107
2017 Provides services to public - English only 11 45 13 11 13 6 0 60 26 62
2017 Provides services to public - Both English and French 23 34 17 14 7 4 0 60 23 125
2014 Provides services to public - English only 19 31 19 19 10 2 0 51 30 48
2014 Provides services to public - Both English and French 23 33 15 22 4 3 0 58 26 110
2011 Provides services to public - English only 21 24 31 11 6 8 0 48 18 72
2011 Provides services to public - Both English and French 28 31 19 13 5 4 1 62 18 108

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 35 12 16 12 1 0 60 28 68
2019 Provides services to public - Both English and French 28 32 18 17 6 0 0 60 22 107
2017 Provides services to public - English only 6 40 21 13 18 2 0 48 31 62
2017 Provides services to public - Both English and French 29 29 20 16 5 2 0 58 21 125
2014 Provides services to public - English only 17 33 21 19 10 0 0 50 29 48
2014 Provides services to public - Both English and French 24 35 19 14 8 0 0 59 22 110
2011 Provides services to public - English only 15 33 15 15 18 3 0 50 34 72
2011 Provides services to public - Both English and French 31 34 15 12 6 1 0 66 19 108
2008 Provides services to public - English only 14 33 17 17 16 1 0 49 34 69
2008 Provides services to public - Both English and French 21 40 18 12 6 2 0 63 19 99

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 37 22 19 13 1 0 45 33 68
2019 Provides services to public - Both English and French 20 31 20 20 7 2 0 52 27 107
2017 Provides services to public - English only 6 39 19 18 15 3 0 47 33 62
2017 Provides services to public - Both English and French 21 29 22 12 9 7 1 54 23 125
2014 Provides services to public - English only 13 29 27 17 15 0 0 41 31 48
2014 Provides services to public - Both English and French 20 34 25 13 6 1 0 55 19 110
2011 Provides services to public - English only 4 34 23 21 14 4 0 40 37 71
2011 Provides services to public - Both English and French 19 38 18 17 5 3 1 60 22 108
2008 Provides services to public - English only 6 29 17 17 23 7 0 38 44 69
2008 Provides services to public - Both English and French 9 45 18 20 6 2 0 55 27 100

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 34 19 16 9 3 0 55 26 68
2019 Provides services to public - Both English and French 21 41 15 17 6 1 0 62 23 107
2017 Provides services to public - English only 10 35 11 27 11 5 0 47 41 62
2017 Provides services to public - Both English and French 27 35 19 14 3 2 0 64 17 124
2014 Provides services to public - English only 10 27 25 27 10 0 0 37 38 48
2014 Provides services to public - Both English and French 26 32 17 18 7 0 0 58 24 110
2011 Provides services to public - English only 4 37 19 21 15 3 0 43 37 72
2011 Provides services to public - Both English and French 17 40 20 19 4 1 0 57 22 108
2008 Provides services to public - English only 10 36 12 28 12 3 0 48 40 69
2008 Provides services to public - Both English and French 15 35 19 18 12 1 0 51 30 100

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 16 6 6 3 16 0 82 11 68
2019 Provides services to public - Both English and French 35 30 18 10 2 4 1 69 13 107
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 46 16 6 1 0 0 76 7 68
2019 Provides services to public - Both English and French 36 50 8 3 3 1 0 86 6 107
2017 Provides services to public - English only 23 55 8 10 5 0 0 77 15 62
2017 Provides services to public - Both English and French 46 39 11 2 1 1 0 86 2 125
2014 Provides services to public - English only 19 43 17 8 13 0 0 62 21 48
2014 Provides services to public - Both English and French 54 33 10 1 2 0 0 87 3 110
2011 Provides services to public - English only 31 35 15 12 6 1 0 66 18 72
2011 Provides services to public - Both English and French 42 40 11 4 3 1 0 82 7 108

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 36 22 22 10 0 0 45 33 67
2019 Provides services to public - Both English and French 14 36 23 21 6 0 0 50 27 107

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 40 12 3 4 4 1 80 8 68
2019 Provides services to public - Both English and French 39 37 10 7 2 2 2 80 10 108
2017 Provides services to public - English only 41 33 10 7 7 0 3 76 14 61
2017 Provides services to public - Both English and French 46 37 9 4 1 2 1 86 5 125
2014 Provides services to public - English only 35 40 13 6 2 4 0 78 9 48
2014 Provides services to public - Both English and French 51 35 8 4 0 1 1 88 4 110
2011 Provides services to public - English only 43 36 12 6 1 1 0 80 7 72
2011 Provides services to public - Both English and French 43 37 3 10 3 1 3 83 14 107
2008 Provides services to public - English only 33 42 13 7 1 0 3 78 9 69
2008 Provides services to public - Both English and French 43 30 13 6 5 2 1 75 11 100

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 36 15 6 6 0 0 73 12 66
2019 Provides services to public - Both English and French 38 45 15 3 0 0 0 82 3 108

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 18 16 19 18 9 1 41 41 68
2019 Provides services to public - Both English and French 19 30 24 19 5 3 1 51 25 108
2017 Provides services to public - English only 18 16 23 18 24 0 2 34 43 62
2017 Provides services to public - Both English and French 19 26 24 8 10 10 2 52 21 125
2014 Provides services to public - English only 8 27 19 17 25 4 0 37 44 48
2014 Provides services to public - Both English and French 25 28 18 11 13 4 1 55 26 110
2011 Provides services to public - English only 11 22 22 21 8 15 0 39 34 72
2011 Provides services to public - Both English and French 19 17 25 13 9 10 7 43 27 108

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 26 21 22 13 0 0 44 35 68
2019 Provides services to public - Both English and French 23 50 10 11 6 0 0 73 17 108
2017 Provides services to public - English only 18 26 21 31 5 0 0 44 35 62
2017 Provides services to public - Both English and French 43 35 9 7 2 2 0 81 10 124
2014 Provides services to public - English only 18 25 25 17 15 0 0 43 31 48
2014 Provides services to public - Both English and French 40 32 11 10 5 0 1 74 16 110
2011 Provides services to public - English only 22 31 18 19 10 0 0 53 29 72
2011 Provides services to public - Both English and French 38 30 15 6 6 6 0 72 13 108
2008 Provides services to public - English only 22 35 23 12 9 0 0 57 20 69
2008 Provides services to public - Both English and French 31 45 11 6 6 1 0 76 12 98

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 21 10 24 31 1 3 32 57 68
2019 Provides services to public - Both English and French 22 28 18 12 18 1 2 51 31 108
2017 Provides services to public - English only 10 23 15 23 29 2 0 33 52 62
2017 Provides services to public - Both English and French 27 33 14 10 10 2 3 63 22 125
2014 Provides services to public - English only 4 15 17 29 31 2 2 19 63 48
2014 Provides services to public - Both English and French 18 30 17 16 15 1 4 50 32 110
2011 Provides services to public - English only 15 21 15 17 25 3 4 39 45 72
2011 Provides services to public - Both English and French 20 28 18 16 13 2 4 50 31 107
2008 Provides services to public - English only 10 29 13 12 33 1 1 40 46 69
2008 Provides services to public - Both English and French 13 38 13 19 12 1 4 54 33 100

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 28 12 3 3 1 3 82 6 68
2019 Provides services to public - Both English and French 54 23 15 4 1 1 3 80 5 108

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 12 19 6 9 13 4 59 18 68
2019 Provides services to public - Both English and French 71 12 7 3 0 1 6 90 3 108

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 26 19 10 9 3 0 61 20 68
2019 Provides services to public - Both English and French 50 27 16 3 1 0 3 79 4 108

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 21 18 9 10 6 0 60 21 67
2019 Provides services to public - Both English and French 50 16 19 6 1 5 4 73 7 106

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 18 12 9 16 4 3 60 27 67
2019 Provides services to public - Both English and French 66 15 5 4 7 2 2 84 11 107

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 12 6 3 4 4 1 86 8 68
2019 Provides services to public - Both English and French 71 9 8 6 3 1 2 82 9 108

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 71 12 3 4 4 6 0 88 9 68
2019 Provides services to public - Both English and French 78 9 2 1 1 4 6 96 2 106

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 6 6 3 0 9 3 90 3 68
2019 Provides services to public - Both English and French 83 6 2 1 0 1 7 97 1 108

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 34 12 10 7 3 0 70 18 68
2019 Provides services to public - Both English and French 27 50 18 6 0 0 0 77 6 107
2017 Provides services to public - English only 10 47 18 15 10 2 0 57 25 62
2017 Provides services to public - Both English and French 27 40 23 6 1 2 1 69 7 125

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 46 12 4 3 1 0 81 7 68
2019 Provides services to public - Both English and French 39 46 10 3 0 1 0 87 3 107
2017 Provides services to public - English only 26 45 10 10 6 2 2 73 17 62
2017 Provides services to public - Both English and French 47 40 9 2 1 2 0 89 2 125
2014 Provides services to public - English only 27 46 13 13 2 0 0 73 15 48
2014 Provides services to public - Both English and French 60 27 8 4 0 1 0 88 4 110
2011 Provides services to public - English only 24 44 21 7 4 0 0 68 11 72
2011 Provides services to public - Both English and French 37 46 7 4 2 3 1 87 6 108

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 31 12 1 1 6 0 84 3 68
2019 Provides services to public - Both English and French 47 39 9 2 0 2 0 88 2 106
2017 Provides services to public - English only 35 32 18 0 8 6 0 72 9 62
2017 Provides services to public - Both English and French 53 32 9 2 0 4 0 89 2 123
2014 Provides services to public - English only 31 39 19 6 2 2 0 72 9 48
2014 Provides services to public - Both English and French 60 31 7 0 0 1 0 93 0 110

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 37 10 3 4 1 0 82 7 68
2019 Provides services to public - Both English and French 53 38 7 2 0 0 0 91 2 107
2017 Provides services to public - English only 29 44 11 11 5 0 0 73 16 62
2017 Provides services to public - Both English and French 52 36 8 3 1 0 0 88 4 125
2014 Provides services to public - English only 40 33 17 8 2 0 0 73 10 48
2014 Provides services to public - Both English and French 60 25 13 3 0 0 0 85 3 110
2011 Provides services to public - English only 39 35 15 8 3 0 0 74 11 72
2011 Provides services to public - Both English and French 52 35 7 2 4 0 0 87 6 108
2008 Provides services to public - English only 35 42 10 9 3 1 0 78 12 69
2008 Provides services to public - Both English and French 39 43 13 3 2 0 0 82 5 100

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 26 12 7 6 1 0 75 13 68
2019 Provides services to public - Both English and French 48 36 10 4 1 1 0 85 5 106
2017 Provides services to public - English only 33 33 21 5 8 0 0 66 13 61
2017 Provides services to public - Both English and French 52 33 13 2 1 0 0 85 2 123
2014 Provides services to public - English only 23 33 29 8 6 0 0 56 15 48
2014 Provides services to public - Both English and French 48 38 9 5 1 0 0 86 6 110
2011 Provides services to public - English only 25 39 24 8 4 0 0 64 13 72
2011 Provides services to public - Both English and French 50 31 13 2 4 0 0 81 6 106

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 32 7 12 6 1 0 75 18 68
2019 Provides services to public - Both English and French 44 36 10 9 1 1 0 80 10 106
2017 Provides services to public - English only 26 45 8 15 6 0 0 71 21 62
2017 Provides services to public - Both English and French 51 33 10 6 0 0 0 84 6 125
2014 Provides services to public - English only 27 29 31 10 2 0 0 56 13 48
2014 Provides services to public - Both English and French 48 34 10 5 2 0 1 83 7 110
2011 Provides services to public - English only 25 43 15 13 4 0 0 68 17 72
2011 Provides services to public - Both English and French 49 36 9 3 3 0 0 85 6 108
2008 Provides services to public - English only 38 37 16 4 4 0 0 75 9 68
2008 Provides services to public - Both English and French 46 38 8 6 2 0 0 84 8 100

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 28 9 12 6 6 1 71 19 68
2019 Provides services to public - Both English and French 43 22 13 15 5 2 0 66 20 107
2017 Provides services to public - English only 26 27 13 18 13 3 0 55 32 62
2017 Provides services to public - Both English and French 43 28 14 7 2 6 0 75 9 125
2014 Provides services to public - English only 31 29 29 4 6 0 0 60 10 48
2014 Provides services to public - Both English and French 45 24 15 7 4 3 1 72 12 110
2011 Provides services to public - English only 21 40 24 7 7 1 0 62 14 72
2011 Provides services to public - Both English and French 41 32 15 6 5 1 0 74 11 108
2008 Provides services to public - English only 36 29 14 6 4 10 0 73 11 69
2008 Provides services to public - Both English and French 41 31 14 7 3 3 1 75 10 100
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 22 46 32 68
2019 Provides services to public - Both English and French 27 38 36 108
2017 Provides services to public - English only 24 37 39 62
2017 Provides services to public - Both English and French 26 38 37 125
2014 Provides services to public - English only 19 36 46 48
2014 Provides services to public - Both English and French 22 42 37 110
2011 Provides services to public - English only 22 46 32 72
2011 Provides services to public - Both English and French 22 48 30 108

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 33 20 20 20 0 7 15
2019 Provides services to public - Both English and French 3 20 47 0 23 7 28
2017 Provides services to public - English only 27 33 33 7 0 0 15
2017 Provides services to public - Both English and French 22 25 28 9 6 9 32
2014 Provides services to public - Both English and French 23 21 34 13 9999 9 24
2011 Provides services to public - English only 31 25 38 6 9999 0 16
2011 Provides services to public - Both English and French 25 33 21 17 9999 4 24
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 41 6 1 4 1 0 88 6 68
2019 Provides services to public - Both English and French 30 48 8 6 0 1 7 85 6 108

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 24 7 6 3 9 1 82 10 68
2019 Provides services to public - Both English and French 51 25 8 3 0 4 9 87 3 108
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 67
2019 Provides services to public - Both English and French 6 94 107

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 21 79 68
2019 Provides services to public - Both English and French 15 85 106

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 18 19 16 13 15 9 37 38 68
2019 Provides services to public - Both English and French 22 15 18 7 6 31 3 55 18 107
2017 Provides services to public - English only 10 18 15 19 11 23 5 38 42 62
2017 Provides services to public - Both English and French 17 14 28 6 3 24 7 45 14 125
2014 Provides services to public - English only 10 10 31 8 13 21 6 28 29 48
2014 Provides services to public - Both English and French 23 23 17 10 6 17 5 58 20 110

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 25 24 9 7 12 0 55 18 68
2019 Provides services to public - Both English and French 39 32 15 6 2 7 0 76 8 107
2017 Provides services to public - English only 18 40 16 8 5 13 0 67 15 62
2017 Provides services to public - Both English and French 28 30 24 7 1 8 2 65 9 125
2014 Provides services to public - English only 21 29 25 8 6 10 0 56 16 48
2014 Provides services to public - Both English and French 41 23 15 8 5 7 0 69 15 110
2011 Provides services to public - English only 29 39 13 14 0 4 1 72 15 72
2011 Provides services to public - Both English and French 34 35 16 6 5 5 0 73 11 108
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 68
2019 Provides services to public - Both English and French 8 92 107

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 13 19 4 7 26 10 51 19 68
2019 Provides services to public - Both English and French 21 15 12 9 2 33 7 61 19 107
2017 Provides services to public - English only 19 10 19 5 3 37 6 51 14 62
2017 Provides services to public - Both English and French 19 14 18 1 2 40 7 62 5 125
2014 Provides services to public - English only 10 8 29 6 2 29 15 33 15 48
2014 Provides services to public - Both English and French 26 16 19 2 1 27 10 66 5 110

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 12 25 12 3 13 0 54 17 68
2019 Provides services to public - Both English and French 42 32 11 5 1 9 0 81 6 107
2017 Provides services to public - English only 26 36 16 3 3 15 0 73 8 61
2017 Provides services to public - Both English and French 34 27 17 2 0 17 3 77 2 124
2014 Provides services to public - English only 19 29 17 10 2 21 2 62 16 48
2014 Provides services to public - Both English and French 37 30 19 3 0 9 2 75 4 110
2011 Provides services to public - English only 35 40 15 4 3 3 0 77 7 72
2011 Provides services to public - Both English and French 38 39 12 1 1 9 0 85 2 108
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 31 21 6 3 3 0 70 9 68
2019 Provides services to public - Both English and French 55 25 10 6 3 0 1 81 8 108
2017 Provides services to public - English only 29 45 13 11 0 0 2 75 11 62
2017 Provides services to public - Both English and French 43 29 17 6 3 0 2 74 9 125

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 24 26 16 19 3 0 36 36 68
2019 Provides services to public - Both English and French 13 38 25 13 11 0 1 51 24 108
2017 Provides services to public - English only 10 29 27 13 18 3 0 40 32 62
2017 Provides services to public - Both English and French 10 34 26 17 13 0 0 43 30 125

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 40 22 7 6 3 0 64 14 68
2019 Provides services to public - Both English and French 26 42 17 8 5 0 2 69 14 107
2017 Provides services to public - English only 21 35 26 11 3 3 0 58 15 62
2017 Provides services to public - Both English and French 19 43 17 15 5 0 1 63 20 125

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 18 27 20 20 2 0 32 40 66
2019 Provides services to public - Both English and French 25 22 20 12 20 0 1 47 32 108
2017 Provides services to public - English only 26 13 21 15 21 5 0 41 37 62
2017 Provides services to public - Both English and French 14 30 23 14 15 2 1 46 30 125

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 26 24 7 1 1 0 67 9 68
2019 Provides services to public - Both English and French 53 24 13 5 4 0 1 77 10 108
2017 Provides services to public - English only 35 39 16 8 0 2 0 75 8 62
2017 Provides services to public - Both English and French 36 26 16 10 6 0 6 65 18 125

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 25 21 12 9 1 0 58 21 68
2019 Provides services to public - Both English and French 36 37 9 9 7 0 1 74 16 108
2017 Provides services to public - English only 18 37 27 8 8 2 0 56 16 62
2017 Provides services to public - Both English and French 31 29 22 15 2 1 0 60 18 124

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 37 18 12 9 1 1 60 22 67
2019 Provides services to public - Both English and French 33 41 15 7 3 0 1 75 10 108
2017 Provides services to public - English only 18 26 24 19 10 2 2 45 30 62
2017 Provides services to public - Both English and French 32 35 19 9 2 1 2 69 12 124

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 31 22 15 10 1 0 52 26 67
2019 Provides services to public - Both English and French 29 35 20 10 5 0 1 65 15 107
2017 Provides services to public - English only 16 29 24 18 10 2 2 47 28 62
2017 Provides services to public - Both English and French 28 34 21 12 4 1 0 63 16 124

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 27 24 10 12 1 0 53 23 67
2019 Provides services to public - Both English and French 32 34 17 9 8 0 1 66 17 107
2017 Provides services to public - English only 18 34 20 10 16 2 0 53 27 61
2017 Provides services to public - Both English and French 30 37 22 9 2 0 0 67 11 124

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 15 25 10 9 1 0 55 20 67
2019 Provides services to public - Both English and French 40 27 19 6 6 0 2 68 13 108

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 33 19 12 10 1 0 58 23 67
2019 Provides services to public - Both English and French 41 37 17 2 3 0 1 79 4 107
2017 Provides services to public - English only 21 40 18 13 6 2 0 62 20 62
2017 Provides services to public - Both English and French 33 38 16 10 3 0 0 71 13 124

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 27 12 6 3 1 0 79 9 67
2019 Provides services to public - Both English and French 64 25 7 2 1 0 2 90 3 106
2017 Provides services to public - English only 53 27 13 2 5 0 0 81 6 62
2017 Provides services to public - Both English and French 67 20 8 2 1 1 1 89 3 125

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 21 5 2 2 3 6 92 3 66
2019 Provides services to public - Both English and French 83 7 4 1 1 0 4 94 2 107
2017 Provides services to public - English only 59 21 11 3 3 0 2 82 7 61
2017 Provides services to public - Both English and French 71 15 4 3 1 0 6 92 4 125

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 12 12 3 6 1 3 78 9 68
2019 Provides services to public - Both English and French 76 14 5 1 3 0 1 91 4 106
2017 Provides services to public - English only 44 39 7 5 5 0 0 84 10 61
2017 Provides services to public - Both English and French 51 35 9 3 1 0 2 87 4 124

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 33 13 6 1 1 0 79 8 67
2019 Provides services to public - Both English and French 47 29 13 5 5 0 1 77 10 106
2017 Provides services to public - English only 48 24 6 6 15 0 0 73 21 62
2017 Provides services to public - Both English and French 57 23 6 10 3 0 2 81 13 125

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 18 19 1 10 1 0 68 12 67
2019 Provides services to public - Both English and French 65 16 5 6 6 0 2 83 12 104
2017 Provides services to public - English only 51 11 0 3 0 0 34 95 5 61
2017 Provides services to public - Both English and French 56 12 5 2 0 0 24 90 3 125

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 12 4 0 1 1 30 91 2 67
2019 Provides services to public - Both English and French 56 7 4 3 1 0 29 89 5 105
2017 Provides services to public - English only 56 20 13 3 3 0 5 79 7 61
2017 Provides services to public - Both English and French 63 20 10 1 1 0 6 88 2 125

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 28 15 4 3 1 1 77 8 68
2019 Provides services to public - Both English and French 63 23 7 4 1 0 3 88 5 106
2017 Provides services to public - English only 70 18 8 2 0 0 2 90 2 61
2017 Provides services to public - Both English and French 69 13 5 3 4 1 6 87 8 125

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 68 19 6 4 1 1 0 88 6 68
2019 Provides services to public - Both English and French 79 9 4 2 6 0 0 89 8 106
2017 Provides services to public - English only 31 40 18 2 5 0 5 75 7 62
2017 Provides services to public - Both English and French 52 29 13 2 3 0 2 82 5 125

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 31 10 1 1 1 3 86 3 68
2019 Provides services to public - Both English and French 62 28 7 2 1 0 0 90 3 106

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 37 28 16 7 0 0 49 24 68
2019 Provides services to public - Both English and French 14 44 25 14 3 0 0 58 16 108
2017 Provides services to public - English only 10 31 37 10 11 2 0 41 21 62
2017 Provides services to public - Both English and French 12 30 41 11 6 0 0 42 18 125

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 16 30 22 13 1 0 36 33 67
2019 Provides services to public - Both English and French 6 17 45 25 5 0 3 30 24 108
2017 Provides services to public - English only 8 23 44 20 2 2 2 22 32 61
2017 Provides services to public - Both English and French 7 19 42 22 7 1 1 30 27 125

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 46 13 4 4 3 0 77 9 68
2019 Provides services to public - Both English and French 44 41 10 3 1 1 0 86 4 106
2017 Provides services to public - English only 16 60 15 2 3 3 2 80 5 62
2017 Provides services to public - Both English and French 48 42 5 2 2 2 0 92 3 125

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 28 19 10 12 4 0 57 23 68
2019 Provides services to public - Both English and French 27 47 11 8 5 3 0 76 13 107
2017 Provides services to public - English only 13 50 11 11 13 2 0 64 25 62
2017 Provides services to public - Both English and French 22 50 14 10 2 1 0 73 12 125
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 68
2019 Provides services to public - Both English and French 8 92 108
2017 Provides services to public - English only 18 82 62
2017 Provides services to public - Both English and French 10 90 125
2014 Provides services to public - English only 19 81 48
2014 Provides services to public - Both English and French 4 96 109
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 48 22 1 1 6 0 22 78 67
2019 Provides services to public - Both English and French 52 35 9 1 1 1 1 53 47 108
2017 Provides services to public - English only 42 24 16 5 5 6 2 46 54 62
2017 Provides services to public - Both English and French 50 27 13 3 3 3 0 52 48 125

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 31 69 49
2019 Provides services to public - Both English and French 35 65 50

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 79 21 48
2019 Provides services to public - Both English and French 82 18 50

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 41 10 8 6 4 8 72 16 49
2019 Provides services to public - Both English and French 45 29 8 8 2 0 8 80 11 50
2017 Provides services to public - English only 29 19 16 19 6 6 3 54 29 31
2017 Provides services to public - Both English and French 41 26 9 5 3 3 12 80 10 58

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 27 10 10 2 8 23 67 18 48
2019 Provides services to public - Both English and French 26 21 4 12 2 6 30 72 22 50
2017 Provides services to public - English only 19 6 23 0 6 16 29 47 12 31
2017 Provides services to public - Both English and French 17 19 10 2 12 2 38 60 23 58

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 13 10 3 3 1 12 81 7 68
2019 Provides services to public - Both English and French 58 20 9 4 4 1 5 82 8 108
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