2019 Public Service Employee Survey Results for Canadian Nuclear Safety Commission by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 43 6 11 3 0 0 80 15 176
2019 Does not provide services to public 45 39 4 9 2 0 0 84 12 583
2017 Provides services to public 37 53 2 5 2 0 0 90 7 189
2017 Does not provide services to public 47 42 3 5 3 0 0 89 8 618
2014 Provides services to public 41 42 4 11 2 0 0 83 13 159
2014 Does not provide services to public 47 42 3 5 2 0 0 89 8 494
2011 Provides services to public 37 51 3 7 2 0 0 88 8 180
2011 Does not provide services to public 46 41 3 7 3 0 0 87 9 521
2008 Provides services to public 29 54 3 9 4 0 0 84 14 170
2008 Does not provide services to public 38 44 4 9 4 0 0 82 14 406

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 21 7 5 4 0 2 84 9 176
2019 Does not provide services to public 68 16 5 5 3 0 2 87 8 582
2017 Provides services to public 63 16 6 8 4 0 2 81 13 189
2017 Does not provide services to public 70 17 4 5 3 0 1 88 8 617
2014 Provides services to public 64 18 9 8 2 0 0 82 10 159
2014 Does not provide services to public 70 17 6 3 3 0 1 88 6 494
2011 Provides services to public 67 19 4 6 3 0 1 87 9 180
2011 Does not provide services to public 68 18 4 5 3 0 1 88 8 521
2008 Provides services to public 68 17 3 7 4 0 1 86 11 169
2008 Does not provide services to public 62 19 6 7 5 0 1 82 12 406

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 32 7 10 3 0 0 81 13 177
2019 Does not provide services to public 54 31 4 7 3 0 0 86 10 583
2017 Provides services to public 45 41 4 6 3 0 0 87 10 189
2017 Does not provide services to public 51 33 5 7 4 0 0 84 11 616
2014 Provides services to public 49 26 9 12 4 0 0 75 16 159
2014 Does not provide services to public 49 31 8 7 5 0 0 80 12 493
2011 Provides services to public 42 36 9 10 3 0 0 78 13 178
2011 Does not provide services to public 48 33 7 7 5 0 0 81 12 521

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 40 7 12 7 0 0 74 18 177
2019 Does not provide services to public 42 35 10 9 4 0 0 77 12 580
2018 Provides services to public 33 47 9 7 4 0 0 80 11 166
2018 Does not provide services to public 42 40 8 7 2 0 1 83 9 550
2017 Provides services to public 35 47 7 8 2 0 1 82 11 189
2017 Does not provide services to public 48 35 6 9 2 0 0 83 11 618
2014 Provides services to public 40 36 11 9 3 0 0 76 12 159
2014 Does not provide services to public 49 33 6 7 4 0 0 83 11 494
2011 Provides services to public 41 35 9 9 4 0 1 77 13 180
2011 Does not provide services to public 42 37 9 7 5 0 1 80 11 518
2008 Provides services to public 31 42 11 11 5 0 1 73 16 170
2008 Does not provide services to public 28 42 13 11 5 0 0 70 16 405

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 28 6 3 3 0 1 88 6 177
2019 Does not provide services to public 59 30 6 3 2 0 1 89 5 578
2017 Provides services to public 63 31 2 3 0 0 1 95 3 189
2017 Does not provide services to public 66 26 5 2 1 0 0 93 2 616
2014 Provides services to public 61 29 6 2 2 0 0 90 4 159
2014 Does not provide services to public 72 22 3 2 1 0 0 94 3 494

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 28 6 7 6 0 1 81 13 177
2019 Does not provide services to public 55 31 6 5 3 1 0 86 7 582
2018 Provides services to public 56 28 8 5 2 0 0 84 8 165
2018 Does not provide services to public 57 28 7 4 2 0 0 86 7 551
2017 Provides services to public 49 34 5 8 3 0 1 83 11 189
2017 Does not provide services to public 56 28 8 5 3 0 0 84 8 617
2014 Provides services to public 50 26 12 7 4 0 1 76 11 159
2014 Does not provide services to public 52 30 9 6 3 0 0 82 9 494
2011 Provides services to public 48 32 8 8 4 0 0 81 12 180
2011 Does not provide services to public 50 31 7 9 3 0 0 81 12 522

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 41 7 8 4 0 0 81 12 177
2019 Does not provide services to public 40 35 13 7 4 0 0 76 11 583
2018 Provides services to public 44 40 7 7 2 0 0 83 10 164
2018 Does not provide services to public 38 42 11 7 3 0 0 79 10 549
2017 Provides services to public 41 43 11 3 3 0 0 84 6 189
2017 Does not provide services to public 40 41 9 6 3 0 0 81 10 618
2014 Provides services to public 32 46 15 3 3 0 0 79 7 159
2014 Does not provide services to public 35 41 9 10 5 0 0 76 15 494
2011 Provides services to public 43 39 9 6 3 0 0 82 8 180
2011 Does not provide services to public 36 41 9 10 4 0 0 76 14 520
2008 Provides services to public 42 38 9 8 2 0 0 80 11 170
2008 Does not provide services to public 36 44 9 6 5 0 0 79 11 404

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 33 16 12 10 1 0 62 22 177
2019 Does not provide services to public 33 36 13 10 7 0 0 69 18 580
2018 Provides services to public 30 33 18 9 10 0 0 64 19 165
2018 Does not provide services to public 32 32 15 12 8 1 0 64 21 549
2017 Provides services to public 23 37 15 15 9 1 0 61 24 189
2017 Does not provide services to public 30 36 14 13 7 0 0 66 20 618
2014 Provides services to public 22 30 22 17 9 0 0 52 26 159
2014 Does not provide services to public 29 32 16 13 10 0 0 61 23 494
2011 Provides services to public 21 39 18 13 8 0 0 60 22 180
2011 Does not provide services to public 25 36 15 14 10 0 0 62 24 521

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 35 11 11 5 0 0 74 16 177
2019 Does not provide services to public 34 40 12 10 3 0 0 74 13 578
2018 Provides services to public 31 43 13 8 5 0 0 75 13 166
2018 Does not provide services to public 37 39 13 7 4 0 0 76 11 551
2017 Provides services to public 34 44 11 8 3 0 0 78 11 189
2017 Does not provide services to public 35 42 9 10 3 0 0 78 13 617

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 36 7 3 2 0 0 87 6 175
2019 Does not provide services to public 50 35 7 5 3 0 0 85 8 579
2018 Provides services to public 64 26 7 2 1 0 0 90 3 165
2018 Does not provide services to public 53 34 9 3 1 0 0 87 4 551
2017 Provides services to public 48 37 10 4 2 0 0 85 6 189
2017 Does not provide services to public 50 36 7 4 2 0 0 86 7 616
2014 Provides services to public 48 37 11 2 3 0 0 85 5 158
2014 Does not provide services to public 45 35 9 6 4 0 0 81 10 494
2011 Provides services to public 43 42 9 3 1 1 0 86 4 180
2011 Does not provide services to public 45 35 11 7 2 0 0 80 9 522
2008 Provides services to public 51 36 6 6 1 0 0 87 7 170
2008 Does not provide services to public 45 35 10 6 3 0 0 81 10 404

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 36 11 11 6 0 0 71 17 177
2019 Does not provide services to public 37 35 13 9 6 0 0 72 15 580
2018 Provides services to public 36 37 11 12 4 0 0 73 16 165
2018 Does not provide services to public 38 35 12 9 6 0 0 73 15 551
2017 Provides services to public 33 38 15 8 6 0 0 70 14 189
2017 Does not provide services to public 37 35 13 9 6 0 0 72 15 616

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 32 5 3 1 0 0 91 4 176
2019 Does not provide services to public 53 33 8 3 2 0 0 87 5 576
2018 Provides services to public 60 30 7 3 0 0 0 90 3 165
2018 Does not provide services to public 55 29 12 2 1 0 0 84 4 543
2017 Provides services to public 63 29 6 1 1 1 0 92 2 188
2017 Does not provide services to public 57 29 9 3 1 0 0 87 4 616
2014 Provides services to public 66 27 5 1 1 0 0 93 2 159
2014 Does not provide services to public 64 24 9 2 2 0 0 87 4 494
2011 Provides services to public 68 22 7 2 1 0 0 91 3 180
2011 Does not provide services to public 58 29 9 3 1 0 0 87 4 522

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 37 11 6 7 0 0 75 14 175
2019 Does not provide services to public 39 36 11 9 5 0 0 75 14 573
2018 Provides services to public 37 39 11 9 4 1 0 76 13 164
2018 Does not provide services to public 35 41 11 9 4 0 0 76 13 549
2017 Provides services to public 37 43 11 6 3 0 0 80 10 188
2017 Does not provide services to public 38 39 10 9 4 0 0 77 13 615
2014 Provides services to public 26 48 11 9 6 0 0 74 15 159
2014 Does not provide services to public 26 44 10 12 8 0 0 70 20 494
2011 Provides services to public 34 41 12 8 5 1 0 75 13 179
2011 Does not provide services to public 31 37 12 13 6 0 1 69 19 521

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 36 12 7 6 1 0 75 13 177
2019 Does not provide services to public 38 33 14 9 6 0 0 71 15 579
2018 Provides services to public 42 34 13 7 4 0 1 76 11 165
2018 Does not provide services to public 41 30 14 10 4 0 0 71 14 548
2017 Provides services to public 37 38 14 7 3 0 1 75 10 188
2017 Does not provide services to public 39 34 15 8 4 0 0 73 12 616
2014 Provides services to public 35 34 15 11 4 0 0 69 16 159
2014 Does not provide services to public 34 33 15 12 7 0 0 66 19 494

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 37 14 6 5 0 0 75 11 174
2019 Does not provide services to public 38 38 12 8 4 0 0 76 12 575
2018 Provides services to public 39 37 14 8 2 1 0 76 10 165
2018 Does not provide services to public 36 38 12 9 3 0 1 75 13 546
2017 Provides services to public 38 44 9 7 2 0 0 82 9 188
2017 Does not provide services to public 42 34 12 7 3 0 0 77 11 616
2014 Provides services to public 33 44 10 10 3 0 0 76 13 159
2014 Does not provide services to public 37 37 11 9 6 1 0 74 15 492
2011 Provides services to public 39 40 11 8 3 0 0 79 11 180
2011 Does not provide services to public 38 38 12 9 3 1 0 76 12 518

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 39 6 6 2 0 0 86 8 177
2019 Does not provide services to public 44 39 9 6 2 0 0 82 8 582
2018 Provides services to public 46 40 10 4 0 0 0 86 4 165
2018 Does not provide services to public 44 38 11 5 2 0 0 82 7 551
2017 Provides services to public 48 39 9 4 1 0 0 87 5 188
2017 Does not provide services to public 47 34 10 6 2 0 0 81 8 613
2014 Provides services to public 42 45 9 2 2 0 0 88 4 159
2014 Does not provide services to public 46 34 10 7 3 0 0 80 9 493
2011 Provides services to public 48 39 6 3 3 0 0 88 6 180
2011 Does not provide services to public 47 37 9 6 2 0 0 83 8 522
2008 Provides services to public 56 34 6 2 2 0 0 89 4 170
2008 Does not provide services to public 44 42 7 5 3 0 0 85 8 404

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 35 19 11 5 0 0 65 16 176
2019 Does not provide services to public 36 35 18 7 3 0 0 72 10 577
2018 Provides services to public 27 39 19 9 5 0 0 66 15 166
2018 Does not provide services to public 33 37 18 9 3 0 0 70 12 551
2017 Provides services to public 31 38 18 8 5 0 1 69 13 189
2017 Does not provide services to public 36 39 15 6 3 0 0 76 9 617
2014 Provides services to public 27 44 20 7 2 1 0 71 9 159
2014 Does not provide services to public 33 40 19 4 3 0 0 73 7 494
2011 Provides services to public 23 41 23 8 4 0 0 64 12 180
2011 Does not provide services to public 28 41 18 8 6 0 0 68 14 522
2008 Provides services to public 18 38 24 14 6 0 1 56 20 170
2008 Does not provide services to public 19 38 24 13 6 0 0 58 19 406

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 21 36 24 11 0 0 35 29 175
2019 Does not provide services to public 7 20 38 23 10 0 1 34 28 583
2018 Provides services to public 6 25 32 23 11 1 2 36 32 166
2018 Does not provide services to public 4 24 37 24 10 0 1 34 28 547
2017 Provides services to public 7 21 35 25 7 1 4 33 30 187
2017 Does not provide services to public 6 19 38 24 10 0 3 35 26 611
2014 Provides services to public 8 28 40 20 2 0 3 23 36 159
2014 Does not provide services to public 8 22 38 22 8 1 1 31 30 494
2011 Provides services to public 9 28 37 19 6 1 2 25 37 178
2011 Does not provide services to public 12 26 34 18 8 0 3 26 39 518
2008 Provides services to public 11 32 35 14 6 0 2 21 44 170
2008 Does not provide services to public 14 33 30 14 7 0 1 21 48 406

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 15 25 28 19 3 1 48 26 174
2019 Does not provide services to public 6 11 25 34 21 1 1 57 18 578
2018 Provides services to public 5 12 27 32 21 1 1 54 18 164
2018 Does not provide services to public 4 12 24 37 21 1 1 59 16 546
2017 Provides services to public 4 11 26 35 18 3 3 56 16 187
2017 Does not provide services to public 3 10 21 34 23 3 5 62 15 608
2014 Provides services to public 3 11 23 40 20 1 3 62 15 157
2014 Does not provide services to public 3 9 24 36 23 2 3 63 13 494
2011 Provides services to public 3 17 23 30 21 2 4 54 21 179
2011 Does not provide services to public 6 10 24 32 21 2 6 57 17 519
2008 Provides services to public 6 20 32 24 14 2 2 39 27 170
2008 Does not provide services to public 10 20 31 21 15 1 2 38 31 405

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 29 30 15 7 1 1 22 47 177
2019 Does not provide services to public 12 23 35 20 8 1 2 29 35 582
2018 Provides services to public 13 27 37 12 9 1 1 22 41 164
2018 Does not provide services to public 11 22 34 21 9 2 1 31 35 543
2017 Provides services to public 12 25 36 14 10 1 2 24 38 187
2017 Does not provide services to public 11 19 33 22 11 1 3 34 32 612
2014 Provides services to public 15 25 34 19 4 1 2 24 42 159
2014 Does not provide services to public 16 27 32 16 7 1 2 24 43 493
2011 Provides services to public 21 22 31 15 8 1 3 24 44 179
2011 Does not provide services to public 18 28 26 15 10 0 4 25 48 519
2008 Provides services to public 15 29 25 19 6 2 2 27 47 170
2008 Does not provide services to public 20 24 26 17 10 1 2 27 45 406

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 9 43 32 12 0 1 44 13 177
2019 Does not provide services to public 4 11 34 32 17 1 1 50 15 579
2018 Provides services to public 6 10 35 33 13 1 3 48 16 164
2018 Does not provide services to public 5 8 35 36 15 1 1 52 13 546
2017 Provides services to public 4 13 34 35 12 1 1 48 18 186
2017 Does not provide services to public 3 13 34 31 16 1 2 48 16 607
2014 Provides services to public 5 19 31 32 11 1 1 44 24 156
2014 Does not provide services to public 7 12 35 30 14 1 1 45 19 493
2011 Provides services to public 5 17 31 31 13 1 3 45 23 180
2011 Does not provide services to public 9 15 31 28 13 1 3 42 25 516
2008 Provides services to public 7 16 32 30 12 1 2 43 24 170
2008 Does not provide services to public 9 18 33 28 10 0 2 38 27 404

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 30 23 18 9 1 2 27 49 177
2019 Does not provide services to public 14 19 29 20 14 1 2 36 34 579
2018 Provides services to public 14 20 29 24 11 0 2 35 35 166
2018 Does not provide services to public 9 19 31 23 14 2 2 38 29 546
2017 Provides services to public 15 19 28 25 9 1 3 35 36 187
2017 Does not provide services to public 11 17 27 25 15 1 3 42 29 610
2014 Provides services to public 14 24 29 22 9 1 1 31 39 159
2014 Does not provide services to public 11 17 28 27 12 1 4 41 30 492
2011 Provides services to public 8 25 32 21 12 0 2 34 34 179
2011 Does not provide services to public 11 20 27 25 11 1 5 39 32 520
2008 Provides services to public 14 21 29 25 10 1 2 36 35 170
2008 Does not provide services to public 14 22 28 21 12 1 2 34 37 404

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 19 25 25 16 1 2 43 32 177
2019 Does not provide services to public 6 14 26 31 18 2 3 51 21 581
2018 Provides services to public 10 10 29 29 18 2 3 49 20 165
2018 Does not provide services to public 5 16 28 29 18 2 2 49 22 543
2017 Provides services to public 4 14 24 32 20 2 4 55 20 187
2017 Does not provide services to public 5 12 27 27 20 3 6 51 19 612
2014 Provides services to public 3 4 24 40 20 3 5 65 8 159
2014 Does not provide services to public 2 6 21 36 28 2 5 69 8 494
2011 Provides services to public 2 8 24 38 21 2 5 63 11 179
2011 Does not provide services to public 3 7 21 35 25 3 7 66 11 517
2008 Provides services to public 6 15 24 33 16 4 2 52 23 169
2008 Does not provide services to public 9 14 29 25 16 1 5 44 25 406

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 27 30 17 8 1 1 25 44 176
2019 Does not provide services to public 11 17 36 23 10 2 2 34 29 579
2018 Provides services to public 14 18 40 17 9 1 1 27 32 166
2018 Does not provide services to public 9 23 34 21 10 2 1 32 33 547
2017 Provides services to public 13 19 35 18 8 3 3 28 35 187
2017 Does not provide services to public 8 18 33 22 13 2 4 37 28 613
2014 Provides services to public 12 21 39 16 8 1 3 25 34 159
2014 Does not provide services to public 10 22 32 22 9 2 3 33 33 494

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 31 33 16 8 2 1 25 41 177
2019 Does not provide services to public 9 16 34 24 15 0 1 40 25 581
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 17 9 6 2 0 4 82 8 177
2019 Does not provide services to public 66 16 7 4 4 0 3 85 8 584
2017 Provides services to public 66 16 5 6 4 0 2 84 10 188
2017 Does not provide services to public 68 15 6 5 3 0 2 86 8 618
2014 Provides services to public 68 11 8 6 5 0 2 81 11 159
2014 Does not provide services to public 71 15 5 5 3 0 1 86 9 492
2011 Provides services to public 67 11 6 7 6 0 3 80 13 180
2011 Does not provide services to public 64 16 9 4 5 0 2 82 9 520
2008 Provides services to public 61 15 9 4 9 0 2 78 13 170
2008 Does not provide services to public 59 16 6 6 8 1 5 79 14 405

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 32 14 13 11 7 3 58 27 177
2019 Does not provide services to public 28 31 15 11 8 5 2 63 21 581
2018 Provides services to public 20 33 19 13 7 3 4 57 22 166
2018 Does not provide services to public 24 34 15 12 7 5 3 64 20 548
2017 Provides services to public 23 36 17 11 10 3 1 61 21 189
2017 Does not provide services to public 28 34 14 9 7 5 4 68 17 618
2014 Provides services to public 28 27 20 14 8 2 2 57 23 159
2014 Does not provide services to public 28 32 14 12 10 3 2 62 23 493

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 32 9 13 4 0 0 74 17 176
2019 Does not provide services to public 47 25 10 10 8 1 0 73 18 580
2018 Provides services to public 37 30 9 16 7 0 0 67 24 166
2018 Does not provide services to public 41 32 9 11 7 0 0 73 18 549
2017 Provides services to public 45 31 4 12 6 1 1 78 18 189
2017 Does not provide services to public 44 30 9 9 6 0 0 75 15 618
2014 Provides services to public 37 32 12 11 8 0 0 69 19 159
2014 Does not provide services to public 39 29 11 12 8 0 0 69 21 493

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 39 10 9 5 0 0 77 13 176
2019 Does not provide services to public 48 33 5 11 3 0 0 81 14 584
2018 Provides services to public 43 37 8 6 5 0 0 81 11 166
2018 Does not provide services to public 47 36 7 8 2 0 0 83 10 549
2017 Provides services to public 40 43 6 8 3 0 0 83 11 189
2017 Does not provide services to public 47 35 8 6 3 0 0 82 10 615
2014 Provides services to public 37 43 9 7 5 0 0 80 11 159
2014 Does not provide services to public 42 35 9 9 4 0 0 78 14 493

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 44 12 5 2 1 0 81 7 175
2019 Does not provide services to public 45 37 10 5 3 0 0 82 8 582
2018 Provides services to public 38 38 14 6 4 0 0 76 10 166
2018 Does not provide services to public 39 43 9 6 2 0 0 82 8 549
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 30 13 4 2 1 1 80 6 176
2019 Does not provide services to public 58 24 10 3 1 1 3 85 5 584

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 30 7 12 6 0 1 75 18 177
2019 Does not provide services to public 47 26 11 9 5 1 1 74 14 582
2018 Provides services to public 37 35 11 7 5 3 0 75 13 165
2018 Does not provide services to public 42 37 10 6 5 1 0 79 11 547
2017 Provides services to public 44 35 9 5 5 1 1 81 10 189
2017 Does not provide services to public 44 34 9 7 4 1 1 80 11 618
2014 Provides services to public 40 34 12 10 4 0 1 74 14 159
2014 Does not provide services to public 41 33 10 9 6 0 0 75 16 493
2011 Provides services to public 31 39 10 13 6 0 1 70 20 180
2011 Does not provide services to public 36 32 12 11 8 0 1 68 20 521
2008 Provides services to public 35 28 13 12 9 2 1 65 22 169
2008 Does not provide services to public 31 34 12 14 7 0 1 66 22 405

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 25 11 6 6 2 1 77 12 177
2019 Does not provide services to public 49 28 9 6 5 2 1 79 12 582
2018 Provides services to public 47 25 11 6 4 4 2 77 11 165
2018 Does not provide services to public 49 29 10 6 3 2 1 80 9 546
2017 Provides services to public 49 30 9 6 4 2 1 81 10 188
2017 Does not provide services to public 51 28 8 6 3 2 2 83 9 618
2014 Provides services to public 46 30 9 10 6 0 1 76 15 159
2014 Does not provide services to public 48 30 9 6 6 1 0 78 13 494
2011 Provides services to public 39 35 9 8 7 2 1 75 16 179
2011 Does not provide services to public 43 31 11 7 6 2 1 76 13 520
2008 Provides services to public 41 24 16 9 5 2 2 68 15 169
2008 Does not provide services to public 39 29 13 9 6 3 0 71 16 404

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 27 9 9 6 1 1 75 15 175
2019 Does not provide services to public 49 26 11 9 4 1 0 76 13 580
2018 Provides services to public 48 26 13 6 5 1 2 76 11 165
2018 Does not provide services to public 47 34 9 6 3 1 0 82 9 546
2017 Provides services to public 46 35 6 5 6 1 1 82 12 188
2017 Does not provide services to public 49 31 9 6 4 1 1 81 10 618
2014 Provides services to public 45 30 9 9 6 0 1 76 15 158
2014 Does not provide services to public 46 31 10 8 5 0 0 78 13 494
2011 Provides services to public 34 36 11 13 5 1 1 70 19 180
2011 Does not provide services to public 40 31 10 12 7 0 0 71 18 519
2008 Provides services to public 37 31 12 13 5 1 1 69 19 169
2008 Does not provide services to public 37 30 12 12 8 0 1 68 20 403

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 9 6 0 3 0 5 91 3 175
2019 Does not provide services to public 75 11 5 2 2 0 5 91 4 577
2017 Provides services to public 76 13 5 2 2 0 3 91 4 189
2017 Does not provide services to public 76 13 4 3 1 0 4 93 3 615
2014 Provides services to public 79 10 4 4 2 0 2 90 6 159
2014 Does not provide services to public 79 11 3 4 1 0 2 93 5 494
2011 Provides services to public 72 12 4 4 2 0 5 88 7 180
2011 Does not provide services to public 76 11 6 2 3 0 2 89 5 521
2008 Provides services to public 76 11 2 4 4 1 3 90 8 170
2008 Does not provide services to public 75 9 6 3 3 0 4 88 6 403

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 21 8 5 4 1 3 82 9 177
2019 Does not provide services to public 59 21 7 6 3 3 1 84 9 581
2017 Provides services to public 48 26 7 9 4 2 4 79 14 189
2017 Does not provide services to public 49 26 8 7 5 3 4 80 12 617
2014 Provides services to public 53 23 8 7 6 0 2 78 13 159
2014 Does not provide services to public 52 18 8 7 10 2 3 74 17 494
2011 Provides services to public 46 29 9 6 6 2 2 79 12 180
2011 Does not provide services to public 48 25 9 7 7 1 2 76 15 522

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 20 9 3 3 2 1 84 6 177
2019 Does not provide services to public 62 19 9 5 3 1 1 83 8 583
2018 Provides services to public 58 20 10 3 5 3 0 82 8 164
2018 Does not provide services to public 57 26 8 3 5 1 0 84 8 547
2017 Provides services to public 58 22 10 6 3 2 1 81 9 189
2017 Does not provide services to public 58 23 9 4 4 1 1 83 8 616

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 22 10 7 5 0 1 78 13 177
2019 Does not provide services to public 52 25 10 6 5 0 1 78 12 583
2018 Provides services to public 50 27 9 7 5 1 0 78 13 165
2018 Does not provide services to public 50 29 9 7 5 1 0 79 12 547
2017 Provides services to public 51 29 8 5 5 1 1 81 11 189
2017 Does not provide services to public 52 27 9 6 5 0 1 80 11 616
2014 Provides services to public 46 31 8 11 3 1 0 77 14 159
2014 Does not provide services to public 50 27 9 7 6 0 0 77 13 493

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 56 0 5 15 0 0 80 20 21
2019 Does not provide services to public 35 39 10 14 0 2 0 76 15 96
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 40 12 11 7 2 0 69 19 176
2019 Does not provide services to public 30 31 18 11 6 4 0 63 18 584
2018 Provides services to public 31 39 13 13 2 2 0 71 16 165
2018 Does not provide services to public 30 35 15 12 5 3 0 67 17 552
2017 Provides services to public 19 38 15 13 10 5 0 60 24 189
2017 Does not provide services to public 25 33 18 13 6 4 0 61 20 616
2014 Provides services to public 22 32 16 21 6 3 0 55 28 159
2014 Does not provide services to public 20 32 20 16 8 5 0 55 25 494
2011 Provides services to public 25 28 23 12 5 6 1 57 18 180
2011 Does not provide services to public 24 30 20 10 8 8 1 59 19 521

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 33 15 16 9 1 0 60 25 176
2019 Does not provide services to public 24 34 18 15 7 2 0 59 22 581
2018 Provides services to public 35 30 18 14 4 0 0 65 17 164
2018 Does not provide services to public 29 38 15 12 6 1 0 67 18 552
2017 Provides services to public 21 33 20 15 10 2 0 55 25 189
2017 Does not provide services to public 24 36 18 12 7 2 0 62 19 618
2014 Provides services to public 22 34 20 16 9 0 0 56 24 159
2014 Does not provide services to public 20 34 22 16 7 0 0 54 24 494
2011 Provides services to public 25 34 15 13 11 2 0 60 25 180
2011 Does not provide services to public 24 32 19 13 9 2 0 57 23 519
2008 Provides services to public 18 37 18 14 10 2 1 57 25 169
2008 Does not provide services to public 21 31 19 13 12 3 0 54 26 405

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 33 21 20 10 2 0 49 30 176
2019 Does not provide services to public 19 27 25 15 8 5 0 49 24 583
2018 Provides services to public 24 30 24 15 7 1 0 54 22 165
2018 Does not provide services to public 20 39 18 15 5 3 0 61 21 549
2017 Provides services to public 16 32 21 14 11 6 1 51 27 189
2017 Does not provide services to public 18 35 19 15 7 6 0 57 23 618
2014 Provides services to public 18 32 26 15 9 1 0 50 24 159
2014 Does not provide services to public 13 33 22 20 8 4 0 47 29 494
2011 Provides services to public 13 36 20 18 8 3 1 52 28 179
2011 Does not provide services to public 15 36 19 16 10 4 0 53 27 521
2008 Provides services to public 8 38 18 19 13 4 0 48 33 170
2008 Does not provide services to public 11 30 19 21 13 6 0 44 36 403

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 38 16 16 7 2 0 59 24 176
2019 Does not provide services to public 22 32 19 17 8 2 0 55 26 584
2018 Provides services to public 25 36 19 16 4 0 0 61 20 166
2018 Does not provide services to public 24 36 18 13 8 2 0 62 21 553
2017 Provides services to public 21 35 16 18 6 3 0 58 25 188
2017 Does not provide services to public 24 35 19 12 8 2 0 60 21 615
2014 Provides services to public 21 30 20 21 8 0 0 51 29 159
2014 Does not provide services to public 16 35 17 20 11 1 0 51 31 494
2011 Provides services to public 12 39 20 19 8 2 0 51 28 180
2011 Does not provide services to public 15 37 15 19 12 2 0 52 32 520
2008 Provides services to public 13 36 16 22 12 2 0 50 34 170
2008 Does not provide services to public 13 27 16 28 16 1 0 40 44 406

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 24 13 9 2 9 1 74 12 176
2019 Does not provide services to public 36 27 17 8 3 8 1 69 13 580
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 48 11 4 2 1 0 82 6 176
2019 Does not provide services to public 41 37 12 8 2 0 0 79 9 584
2018 Provides services to public 43 39 12 5 1 0 0 82 5 162
2018 Does not provide services to public 42 41 12 4 2 0 0 82 5 548
2017 Provides services to public 38 44 10 5 2 1 0 83 7 189
2017 Does not provide services to public 45 36 11 6 1 0 0 82 7 617
2014 Provides services to public 43 36 12 3 5 0 0 79 8 159
2014 Does not provide services to public 42 37 11 7 2 1 0 80 9 494
2011 Provides services to public 37 38 13 7 4 1 0 76 11 180
2011 Does not provide services to public 40 37 11 7 4 1 0 77 11 521

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 36 23 22 7 0 0 48 30 175
2019 Does not provide services to public 15 33 20 20 8 3 1 50 29 583

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 39 11 6 3 3 2 80 9 177
2019 Does not provide services to public 39 38 11 6 4 2 1 79 10 582
2018 Provides services to public 49 33 6 5 4 1 2 85 10 165
2018 Does not provide services to public 41 39 9 7 3 1 0 82 10 550
2017 Provides services to public 45 36 9 5 3 2 2 83 8 188
2017 Does not provide services to public 47 34 10 4 2 2 1 83 7 616
2014 Provides services to public 46 37 10 5 1 2 1 85 5 159
2014 Does not provide services to public 49 34 8 4 4 1 1 85 8 494
2011 Provides services to public 43 37 7 8 2 1 2 82 11 179
2011 Does not provide services to public 43 31 10 6 6 3 1 77 12 517
2008 Provides services to public 39 35 13 6 4 1 2 76 10 170
2008 Does not provide services to public 40 31 11 7 8 1 1 73 16 405

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 41 15 4 2 0 0 78 6 175
2019 Does not provide services to public 35 37 15 8 4 1 0 73 12 579
2018 Provides services to public 44 41 6 4 5 0 0 85 9 165
2018 Does not provide services to public 38 39 14 6 2 1 0 77 8 546

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 25 21 19 10 5 1 47 31 177
2019 Does not provide services to public 22 25 19 13 12 7 2 51 27 582
2018 Provides services to public 23 24 20 14 11 7 1 51 28 164
2018 Does not provide services to public 20 25 19 15 12 8 2 50 29 551
2017 Provides services to public 19 23 24 11 15 7 2 45 29 189
2017 Does not provide services to public 22 23 17 16 12 7 2 50 31 618
2014 Provides services to public 19 28 18 14 17 4 1 49 32 159
2014 Does not provide services to public 20 23 16 16 14 10 2 49 34 494
2011 Provides services to public 16 19 24 16 9 12 4 41 30 180
2011 Does not provide services to public 17 22 20 11 11 15 3 48 27 517

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 41 14 15 9 0 0 62 24 177
2019 Does not provide services to public 28 33 16 14 8 1 0 62 22 584
2018 Provides services to public 33 31 14 17 5 1 0 64 21 165
2018 Does not provide services to public 32 36 13 12 6 1 0 69 18 550
2017 Provides services to public 35 33 13 15 3 2 0 69 18 188
2017 Does not provide services to public 44 33 10 6 5 1 1 78 12 617
2014 Provides services to public 33 30 15 13 8 0 1 64 21 159
2014 Does not provide services to public 36 33 10 10 9 1 0 71 19 494
2011 Provides services to public 32 30 16 11 8 3 0 64 20 180
2011 Does not provide services to public 35 34 11 9 9 1 0 70 18 519
2008 Provides services to public 27 40 16 8 7 1 0 68 16 168
2008 Does not provide services to public 26 34 15 14 10 1 0 61 24 404

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 25 15 17 23 1 2 43 41 177
2019 Does not provide services to public 19 23 16 18 20 2 2 43 40 584
2018 Provides services to public 19 26 19 16 17 1 2 46 34 165
2018 Does not provide services to public 20 27 14 19 17 2 1 49 37 550
2017 Provides services to public 21 29 14 15 16 2 3 52 33 189
2017 Does not provide services to public 22 25 16 17 16 2 3 49 34 618
2014 Provides services to public 13 25 17 21 20 1 3 40 42 159
2014 Does not provide services to public 20 21 16 16 21 2 3 43 40 494
2011 Provides services to public 18 25 17 16 18 2 4 46 36 179
2011 Does not provide services to public 14 25 15 20 20 2 3 41 42 518
2008 Provides services to public 12 34 13 16 21 1 3 48 38 170
2008 Does not provide services to public 16 33 15 14 19 2 2 50 35 406

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 25 14 3 2 1 3 81 5 177
2019 Does not provide services to public 59 23 10 3 1 1 3 85 5 584

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 12 11 4 3 6 6 79 8 177
2019 Does not provide services to public 55 14 8 6 4 2 12 80 12 583

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 27 17 6 4 1 2 72 10 177
2019 Does not provide services to public 50 25 12 6 3 2 3 78 9 582

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 18 18 7 5 5 2 68 12 174
2019 Does not provide services to public 47 22 14 7 3 3 3 73 11 583

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 17 7 6 10 3 2 75 17 175
2019 Does not provide services to public 53 16 10 6 5 4 5 76 13 583

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 70 10 7 5 3 2 2 84 9 177
2019 Does not provide services to public 70 13 7 2 2 2 4 88 5 581

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 10 2 2 2 4 4 92 5 175
2019 Does not provide services to public 73 8 6 3 3 5 3 88 6 582

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 79 6 3 2 0 4 5 94 2 177
2019 Does not provide services to public 79 5 2 1 0 2 10 96 1 581

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 44 15 7 3 1 0 74 10 176
2019 Does not provide services to public 24 41 17 11 4 2 0 66 16 582
2018 Provides services to public 29 36 25 9 1 0 1 65 10 164
2018 Does not provide services to public 28 38 18 9 5 1 0 67 15 550
2017 Provides services to public 21 42 21 9 4 2 1 65 13 189
2017 Does not provide services to public 27 39 18 9 4 3 0 68 14 615

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 46 11 3 1 1 0 84 5 176
2019 Does not provide services to public 39 38 13 7 3 2 0 78 10 579
2018 Provides services to public 54 27 11 4 3 2 0 82 7 163
2018 Does not provide services to public 46 36 11 5 1 1 0 83 6 550
2017 Provides services to public 40 42 9 4 3 2 1 84 7 189
2017 Does not provide services to public 44 37 10 4 1 2 0 83 6 614
2014 Provides services to public 50 33 10 6 1 1 0 83 7 159
2014 Does not provide services to public 46 33 10 7 3 1 0 79 10 494
2011 Provides services to public 32 46 13 5 3 2 1 79 8 180
2011 Does not provide services to public 43 31 13 6 3 3 0 77 10 519

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 36 10 2 1 3 0 87 2 175
2019 Does not provide services to public 45 32 13 4 1 4 0 81 5 583
2018 Provides services to public 51 29 12 2 2 2 1 83 5 162
2018 Does not provide services to public 46 34 12 4 1 4 0 82 5 551
2017 Provides services to public 47 33 12 1 3 5 0 84 4 187
2017 Does not provide services to public 47 31 13 4 1 3 0 81 5 618
2014 Provides services to public 52 34 11 2 1 1 0 86 3 159
2014 Does not provide services to public 50 31 10 4 2 3 0 84 6 493

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 38 8 2 2 1 0 87 4 176
2019 Does not provide services to public 51 34 9 4 2 0 0 85 6 583
2018 Provides services to public 61 28 7 2 2 0 0 89 4 163
2018 Does not provide services to public 53 35 6 4 1 0 0 89 5 552
2017 Provides services to public 44 39 9 6 2 0 0 83 8 189
2017 Does not provide services to public 52 32 9 5 2 0 0 85 6 618
2014 Provides services to public 53 28 14 4 1 0 0 81 5 159
2014 Does not provide services to public 51 36 5 5 2 0 0 87 8 494
2011 Provides services to public 47 35 11 4 3 0 0 82 8 180
2011 Does not provide services to public 48 35 8 6 3 0 0 83 8 519
2008 Provides services to public 38 42 12 5 2 1 0 80 8 170
2008 Does not provide services to public 40 35 14 7 3 0 0 75 11 406

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 33 11 5 3 1 0 81 8 175
2019 Does not provide services to public 42 31 17 6 4 1 0 74 9 582
2018 Provides services to public 50 30 13 3 3 0 0 81 7 162
2018 Does not provide services to public 45 34 12 6 3 0 0 79 9 548
2017 Provides services to public 45 33 16 3 3 0 0 78 6 186
2017 Does not provide services to public 47 30 14 6 3 0 0 78 9 618
2014 Provides services to public 39 37 15 6 3 0 0 77 8 159
2014 Does not provide services to public 39 37 14 7 4 0 0 75 11 494
2011 Provides services to public 40 34 17 4 4 0 0 74 8 178
2011 Does not provide services to public 38 33 16 8 3 1 0 72 11 520

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 35 9 10 3 1 0 78 13 175
2019 Does not provide services to public 39 36 14 9 3 0 0 75 11 581
2018 Provides services to public 49 32 11 5 3 0 0 81 8 162
2018 Does not provide services to public 42 38 10 7 2 0 0 80 9 546
2017 Provides services to public 42 38 10 8 2 0 0 80 11 189
2017 Does not provide services to public 44 34 12 6 3 0 0 78 9 617
2014 Provides services to public 41 33 16 7 2 0 1 75 9 159
2014 Does not provide services to public 39 36 12 10 3 0 0 75 13 493
2011 Provides services to public 39 39 12 7 3 0 0 78 10 180
2011 Does not provide services to public 39 35 13 9 4 0 0 74 13 519
2008 Provides services to public 43 37 11 5 3 0 0 80 8 169
2008 Does not provide services to public 34 38 11 10 6 0 0 73 16 404

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 24 12 14 5 3 1 68 20 176
2019 Does not provide services to public 33 28 19 11 7 3 0 62 18 584
2018 Provides services to public 42 24 20 8 4 2 0 67 12 164
2018 Does not provide services to public 38 26 16 11 6 2 0 65 18 551
2017 Provides services to public 37 28 14 11 5 5 0 69 17 189
2017 Does not provide services to public 37 26 15 10 6 3 2 66 17 617
2014 Provides services to public 40 26 20 6 5 2 1 69 11 159
2014 Does not provide services to public 35 28 15 13 6 3 1 65 20 494
2011 Provides services to public 33 36 18 7 6 1 0 69 12 180
2011 Does not provide services to public 34 26 14 13 8 3 1 63 22 520
2008 Provides services to public 39 31 14 6 4 6 1 74 11 170
2008 Does not provide services to public 33 25 19 11 8 3 1 61 20 406
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 25 41 35 177
2019 Does not provide services to public 29 36 35 584
2018 Provides services to public 23 38 39 166
2018 Does not provide services to public 23 42 36 553
2017 Provides services to public 25 37 38 189
2017 Does not provide services to public 26 40 34 617
2014 Provides services to public 21 40 40 159
2014 Does not provide services to public 23 41 37 494
2011 Provides services to public 22 47 31 180
2011 Does not provide services to public 23 43 34 521

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 13 20 38 7 15 7 43
2019 Does not provide services to public 15 19 38 8 16 5 168
2018 Provides services to public 31 33 23 5 7 0 38
2018 Does not provide services to public 13 27 40 3 13 4 122
2017 Provides services to public 25 27 29 8 4 6 48
2017 Does not provide services to public 17 23 28 7 19 6 163
2014 Provides services to public 23 25 27 19 9999 6 33
2014 Does not provide services to public 19 27 34 13 9999 6 111
2011 Provides services to public 27 30 28 12 9999 3 40
2011 Does not provide services to public 21 19 37 12 9999 10 121
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 46 7 4 2 1 4 86 6 177
2019 Does not provide services to public 37 43 10 3 1 1 4 85 4 582

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 25 8 4 1 6 6 85 6 177
2019 Does not provide services to public 55 23 7 2 1 7 5 89 3 582
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 175
2019 Does not provide services to public 13 87 581
2018 Provides services to public 17 83 166
2018 Does not provide services to public 12 88 551

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 41 59 12
2019 Does not provide services to public 66 34 77
2018 Provides services to public 39 61 28
2018 Does not provide services to public 52 48 66

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 51 49 12
2019 Does not provide services to public 53 47 77
2018 Provides services to public 71 29 28
2018 Does not provide services to public 61 39 66

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 77
2018 Provides services to public 0 100 28
2018 Does not provide services to public 0 100 66

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 59 41 12
2019 Does not provide services to public 47 53 75
2018 Provides services to public 48 52 28
2018 Does not provide services to public 38 62 66

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 42 58 12
2019 Does not provide services to public 44 56 75
2018 Provides services to public 33 67 28
2018 Does not provide services to public 33 67 66

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 58 42 12
2019 Does not provide services to public 43 57 75
2018 Provides services to public 57 43 28
2018 Does not provide services to public 60 40 66

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 51 49 12
2019 Does not provide services to public 32 68 75
2018 Provides services to public 45 55 28
2018 Does not provide services to public 37 63 66

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 75
2018 Provides services to public 0 100 28
2018 Does not provide services to public 0 100 66

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 51 49 12
2019 Does not provide services to public 49 51 75
2018 Provides services to public 53 47 28
2018 Does not provide services to public 45 55 66

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 12
2019 Does not provide services to public 28 72 75
2018 Provides services to public 32 68 28
2018 Does not provide services to public 21 79 66

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 12 88 75

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 7 93 75

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 9 91 75

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 9 91 70

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 13 87 70

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 7 93 70

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 11 89 70
2018 Provides services to public 17 83 27
2018 Does not provide services to public 9 91 60

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 11
2019 Does not provide services to public 10 90 70

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 55 45 11
2019 Does not provide services to public 53 47 70
2018 Provides services to public 58 42 27
2018 Does not provide services to public 53 47 60

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 46 54 11
2019 Does not provide services to public 63 37 70
2018 Provides services to public 65 35 27
2018 Does not provide services to public 49 51 60

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 175
2019 Does not provide services to public 18 82 581

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 16 19 10 9 24 5 47 27 176
2019 Does not provide services to public 19 15 16 11 8 23 7 50 27 583
2018 Provides services to public 21 20 16 10 8 17 8 55 24 165
2018 Does not provide services to public 19 19 18 7 6 26 6 55 19 548
2017 Provides services to public 14 16 23 11 6 24 6 43 24 189
2017 Does not provide services to public 18 16 17 8 7 27 8 52 22 617
2014 Provides services to public 19 19 22 10 8 19 5 49 23 159
2014 Does not provide services to public 18 16 16 9 8 24 8 51 25 493

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 29 19 7 4 9 0 68 12 176
2019 Does not provide services to public 36 30 14 9 5 6 1 71 14 582
2018 Provides services to public 35 29 17 6 7 5 1 68 15 163
2018 Does not provide services to public 36 31 16 5 3 7 1 73 10 552
2017 Provides services to public 24 34 21 7 2 10 1 65 11 189
2017 Does not provide services to public 35 30 15 7 4 9 1 72 12 616
2014 Provides services to public 34 25 18 8 6 8 0 65 15 159
2014 Does not provide services to public 33 34 13 7 5 7 1 72 13 494
2011 Provides services to public 32 37 14 9 3 4 1 73 12 180
2011 Does not provide services to public 34 32 15 6 4 8 0 73 11 519
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 176
2019 Does not provide services to public 7 93 582
2018 Provides services to public 10 90 166
2018 Does not provide services to public 7 93 551

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 42
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 37

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 42 58 12
2019 Does not provide services to public 41 59 40
2018 Provides services to public 57 43 18
2018 Does not provide services to public 33 67 37

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 40
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 37

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 40
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 37

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 55 45 11
2019 Does not provide services to public 51 49 39
2018 Provides services to public 51 49 18
2018 Does not provide services to public 70 30 37

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 176
2019 Does not provide services to public 10 90 582

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 14 15 7 4 31 8 56 19 176
2019 Does not provide services to public 24 15 16 4 3 29 9 63 11 583
2018 Provides services to public 27 13 15 5 2 28 10 65 12 163
2018 Does not provide services to public 22 15 18 2 4 32 6 61 10 552
2017 Provides services to public 19 12 18 2 2 40 7 58 8 189
2017 Does not provide services to public 21 14 15 3 2 37 7 63 10 618
2014 Provides services to public 21 14 22 3 1 28 11 57 7 159
2014 Does not provide services to public 21 16 17 3 2 34 8 63 9 494

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 24 17 7 2 11 0 71 10 176
2019 Does not provide services to public 42 26 13 4 3 9 2 77 8 582
2018 Provides services to public 39 31 13 4 4 8 2 78 8 163
2018 Does not provide services to public 39 28 17 2 3 10 1 75 6 552
2017 Provides services to public 31 30 17 2 1 17 2 75 4 187
2017 Does not provide services to public 39 28 13 3 2 13 2 79 6 617
2014 Provides services to public 32 29 18 6 1 13 2 72 7 159
2014 Does not provide services to public 39 30 14 2 2 12 1 80 4 493
2011 Provides services to public 37 39 13 2 2 7 0 82 4 180
2011 Does not provide services to public 42 32 10 4 2 10 0 82 6 520
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 27 14 6 3 1 0 77 9 177
2019 Does not provide services to public 51 25 12 7 4 0 1 76 11 578
2018 Provides services to public 47 28 17 7 2 0 0 75 8 165
2018 Does not provide services to public 45 31 13 5 5 0 1 77 10 550
2017 Provides services to public 39 34 15 7 2 0 2 75 10 189
2017 Does not provide services to public 43 28 16 5 3 1 4 74 9 611

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 32 25 14 15 1 0 45 29 177
2019 Does not provide services to public 20 33 24 13 9 0 1 54 22 582
2018 Provides services to public 21 22 28 18 11 0 0 43 29 166
2018 Does not provide services to public 17 30 29 15 9 0 1 47 24 549
2017 Provides services to public 10 32 27 16 14 1 0 42 30 189
2017 Does not provide services to public 19 30 27 12 10 0 1 50 23 616

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 41 19 8 6 1 1 67 14 176
2019 Does not provide services to public 31 34 20 9 5 1 1 66 14 581
2018 Provides services to public 28 32 24 9 5 1 2 61 14 166
2018 Does not provide services to public 28 34 24 8 5 0 2 62 13 549
2017 Provides services to public 20 41 20 14 4 1 1 62 18 189
2017 Does not provide services to public 27 36 20 10 4 0 2 65 14 613

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 21 23 15 20 1 0 41 36 175
2019 Does not provide services to public 23 29 21 15 10 1 1 53 26 581
2018 Provides services to public 24 26 24 15 11 0 1 50 26 166
2018 Does not provide services to public 25 29 21 14 10 0 1 54 25 547
2017 Provides services to public 19 25 22 14 17 3 1 45 32 189
2017 Does not provide services to public 23 27 23 12 10 2 2 53 23 615

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 25 17 6 3 1 0 74 9 177
2019 Does not provide services to public 53 27 11 4 3 1 2 82 6 581
2018 Provides services to public 43 31 16 4 4 1 1 75 8 162
2018 Does not provide services to public 46 27 16 6 2 0 3 75 9 548
2017 Provides services to public 37 30 16 9 4 1 4 69 14 189
2017 Does not provide services to public 46 27 13 5 3 1 5 77 8 612

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 33 14 10 8 1 0 68 18 177
2019 Does not provide services to public 37 33 16 7 5 1 1 71 12 579
2018 Provides services to public 34 34 17 7 8 0 0 68 15 166
2018 Does not provide services to public 35 29 19 10 6 0 1 65 16 550
2017 Provides services to public 27 31 23 13 4 1 0 59 17 188
2017 Does not provide services to public 32 35 19 8 5 0 1 68 13 612

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 40 16 9 6 1 1 69 15 176
2019 Does not provide services to public 28 37 21 7 6 1 1 66 13 583
2018 Provides services to public 30 34 25 8 1 0 2 65 9 165
2018 Does not provide services to public 28 33 24 10 4 0 1 62 14 544
2017 Provides services to public 27 33 20 12 5 1 2 62 17 188
2017 Does not provide services to public 28 35 21 8 5 1 1 65 13 612

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 33 22 12 7 1 0 59 19 175
2019 Does not provide services to public 26 37 20 11 6 0 1 63 17 582
2018 Provides services to public 25 33 24 9 5 1 3 60 15 166
2018 Does not provide services to public 25 35 24 9 5 0 1 61 14 543
2017 Provides services to public 24 33 22 14 6 1 1 58 20 188
2017 Does not provide services to public 26 35 24 8 4 0 1 62 13 613

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 31 20 10 9 1 0 61 19 175
2019 Does not provide services to public 27 36 19 11 6 1 1 64 17 582
2018 Provides services to public 31 31 21 11 5 0 1 63 16 166
2018 Does not provide services to public 29 32 22 12 5 0 0 61 17 548
2017 Provides services to public 26 37 21 9 7 1 0 63 16 187
2017 Does not provide services to public 28 34 20 9 7 1 2 63 16 612

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 22 22 8 7 1 1 63 15 176
2019 Does not provide services to public 43 26 15 7 8 1 0 69 15 581

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 35 18 6 6 1 0 70 12 175
2019 Does not provide services to public 38 33 19 6 2 1 1 72 9 579
2018 Provides services to public 34 29 23 8 4 0 2 64 12 166
2018 Does not provide services to public 30 34 22 11 1 0 1 65 13 542
2017 Provides services to public 29 39 16 11 4 1 0 68 15 188
2017 Does not provide services to public 33 34 19 8 2 1 2 69 11 611

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 26 9 3 2 1 1 86 5 174
2019 Does not provide services to public 62 21 10 3 2 1 1 85 5 581
2018 Provides services to public 60 23 7 5 3 0 2 85 8 166
2018 Does not provide services to public 59 25 9 5 1 0 1 85 6 545
2017 Provides services to public 62 22 10 2 2 1 1 86 4 189
2017 Does not provide services to public 60 23 9 3 2 0 2 85 6 612

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 12 4 1 1 1 5 93 2 174
2019 Does not provide services to public 77 11 3 1 0 0 7 95 2 577
2018 Provides services to public 69 21 4 0 0 0 5 96 0 166
2018 Does not provide services to public 75 14 5 1 1 0 3 93 2 543

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 71 13 7 2 4 1 2 87 6 175
2019 Does not provide services to public 69 10 8 5 4 1 3 83 9 581
2018 Provides services to public 63 16 9 3 5 0 3 82 9 165
2018 Does not provide services to public 72 13 6 2 4 1 2 87 7 543
2017 Provides services to public 68 17 6 3 2 0 4 88 5 188
2017 Does not provide services to public 72 13 6 2 3 1 3 88 5 617

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 30 13 5 3 1 1 78 9 174
2019 Does not provide services to public 49 30 12 4 3 0 1 80 7 579
2018 Provides services to public 47 30 14 5 2 0 2 78 8 166
2018 Does not provide services to public 48 31 13 5 2 0 1 80 7 549
2017 Provides services to public 49 36 8 4 2 0 1 86 6 187
2017 Does not provide services to public 50 30 11 4 2 0 2 83 6 616

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 17 10 4 7 1 1 78 12 172
2019 Does not provide services to public 58 20 11 5 5 0 2 79 10 580
2018 Provides services to public 50 20 15 7 5 0 2 72 12 164
2018 Does not provide services to public 54 24 11 5 5 0 0 78 10 549
2017 Provides services to public 54 23 6 8 7 0 1 78 15 189
2017 Does not provide services to public 59 19 11 4 4 0 2 80 8 615

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 9 4 2 1 1 29 90 4 173
2019 Does not provide services to public 55 12 4 2 0 0 27 91 3 580
2018 Provides services to public 49 13 5 2 1 0 30 89 4 166
2018 Does not provide services to public 52 11 5 2 1 0 29 89 4 549
2017 Provides services to public 54 12 4 3 0 0 28 91 4 188
2017 Does not provide services to public 54 13 5 1 0 0 25 91 2 614

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 25 10 4 2 1 2 84 6 175
2019 Does not provide services to public 72 15 4 1 0 0 7 94 1 582
2018 Provides services to public 56 25 11 2 1 0 5 85 3 166
2018 Does not provide services to public 69 18 4 1 0 0 8 94 1 546
2017 Provides services to public 60 21 11 2 2 0 6 85 3 188
2017 Does not provide services to public 69 15 5 1 0 0 9 93 2 612

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 13 5 3 4 1 0 88 7 175
2019 Does not provide services to public 68 15 6 5 3 1 3 85 8 582
2018 Provides services to public 68 17 9 1 4 0 1 86 5 166
2018 Does not provide services to public 70 13 7 4 3 0 3 86 7 548
2017 Provides services to public 70 14 6 3 3 1 4 88 6 188
2017 Does not provide services to public 70 12 8 3 3 0 4 85 6 614

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 29 8 2 1 1 1 89 3 175
2019 Does not provide services to public 59 25 10 2 1 0 2 86 4 578
2018 Provides services to public 51 32 10 3 1 0 2 86 4 166
2018 Does not provide services to public 51 30 11 3 2 0 2 83 5 548
2017 Provides services to public 45 32 14 2 4 0 3 80 5 189
2017 Does not provide services to public 51 28 12 3 2 1 3 82 6 612

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 41 26 15 5 0 0 55 19 177
2019 Does not provide services to public 14 37 34 10 4 0 0 51 14 584
2018 Provides services to public 17 33 34 12 4 0 0 50 16 165
2018 Does not provide services to public 15 38 33 11 3 1 0 53 14 552
2017 Provides services to public 11 31 39 11 8 1 0 42 19 189
2017 Does not provide services to public 13 34 39 9 5 0 0 47 13 618

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 17 39 24 8 1 2 33 27 176
2019 Does not provide services to public 7 19 37 27 9 0 0 36 27 579
2018 Provides services to public 8 18 40 26 8 0 0 34 27 165
2018 Does not provide services to public 7 15 42 25 11 0 0 36 22 547
2017 Provides services to public 7 20 43 22 5 1 1 28 28 188
2017 Does not provide services to public 6 16 42 25 11 0 1 36 22 616

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 43 12 3 2 2 0 82 6 175
2019 Does not provide services to public 45 37 10 4 1 2 0 84 6 582
2018 Provides services to public 55 31 9 3 1 1 0 87 4 165
2018 Does not provide services to public 51 35 9 2 1 2 0 88 3 549
2017 Provides services to public 37 48 8 2 2 2 1 87 4 189
2017 Does not provide services to public 46 39 8 3 2 2 0 88 4 617

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 39 15 9 7 3 0 68 17 176
2019 Does not provide services to public 31 39 15 10 4 2 0 71 14 580
2018 Provides services to public 31 42 14 7 6 1 0 73 13 166
2018 Does not provide services to public 35 37 15 9 3 1 0 73 11 550
2017 Provides services to public 19 51 13 11 5 1 0 71 16 189
2017 Does not provide services to public 26 42 13 10 5 3 0 70 16 615
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 177
2019 Does not provide services to public 14 86 581
2017 Provides services to public 12 88 189
2017 Does not provide services to public 13 87 614
2014 Provides services to public 9 91 158
2014 Does not provide services to public 11 89 494

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 80 20 15
2019 Does not provide services to public 84 16 78
2017 Provides services to public 83 17 23
2017 Does not provide services to public 82 18 77
2014 Provides services to public 79 21 14
2014 Does not provide services to public 85 15 54

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 17 0 8 0 0 0 92 8 12
2019 Does not provide services to public 60 27 9 4 0 0 0 87 4 66
2017 Provides services to public 42 21 16 16 5 0 0 63 21 19
2017 Does not provide services to public 60 29 2 8 2 0 0 89 9 63
2014 Provides services to public 44 37 0 9 9 0 0 81 19 11
2014 Does not provide services to public 78 13 2 7 0 0 0 91 7 46
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 40 14 1 1 3 0 42 58 176
2019 Does not provide services to public 48 36 9 3 2 2 1 49 51 582
2018 Provides services to public 53 25 12 4 2 2 1 55 45 166
2018 Does not provide services to public 56 27 8 3 3 3 1 58 42 552
2017 Provides services to public 48 26 14 4 4 4 1 50 50 189
2017 Does not provide services to public 52 28 8 4 2 4 2 56 44 616

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 99
2019 Does not provide services to public 36 64 291

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 81 19 98
2019 Does not provide services to public 81 19 290
2018 Provides services to public 71 29 74
2018 Does not provide services to public 75 25 222

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 35 9 8 4 2 8 76 13 99
2019 Does not provide services to public 37 25 17 7 5 1 9 69 12 289
2018 Provides services to public 26 31 13 14 1 0 14 66 18 73
2018 Does not provide services to public 40 31 11 10 4 0 4 73 15 221
2017 Provides services to public 37 24 11 10 5 5 9 70 17 89
2017 Does not provide services to public 40 29 9 8 2 2 11 79 11 259

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 24 7 11 2 7 26 69 20 98
2019 Does not provide services to public 18 13 16 7 5 6 35 52 21 289
2018 Provides services to public 10 21 14 6 8 3 39 53 24 73
2018 Does not provide services to public 16 14 13 5 10 5 38 51 26 222
2017 Provides services to public 18 15 15 1 10 7 35 56 19 89
2017 Does not provide services to public 12 15 11 8 5 5 44 53 26 259

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 17 10 3 3 1 8 82 7 177
2019 Does not provide services to public 59 13 8 5 4 2 10 81 10 579
2018 Provides services to public 56 10 9 4 6 1 14 78 12 165
2018 Does not provide services to public 61 11 6 5 4 2 10 82 11 551
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