2019 Public Service Employee Survey Results for Canadian Transportation Agency by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	16	20	8	0	72	8	11
2019	Federal regulators	52	38	2	4	3	90	8	47
2019	Compliance, inspection and enforcement	24	47	14	14	0	72	14	16
2019	Legal services	49	40	10	0	0	90	0	10
2019	Administration and operations	57	30	0	9	4	87	13	23
2019	Information technology	62	20	9	9	0	82	9	11
2019	Policy	63	29	0	8	0	92	8	11
2019	Other services to the public	89	11	0	0	0	100	0	16
2019	None of the above	32	58	0	0	9	91	9	12
2017	Federal regulators	46	52	2	0	0	98	0	32
2017	Compliance, inspection and enforcement	26	61	0	12	0	88	12	15
2017	Administration and operations	44	36	5	11	5	80	15	19
2017	Human resources	33	59	0	8	0	92	8	12
2014	Federal regulators	53	32	3	8	3	85	11	59
2014	Compliance, inspection and enforcement	16	67	9	9	0	83	9	12
2014	Communications or public affairs	50	50	0	0	0	100	0	12
2014	Legal services	46	47	0	8	0	92	8	13
2014	Administration and operations	47	43	5	6	0	90	6	21
2014	Other services to the public	31	54	8	7	0	85	7	13
2014	None of the above	49	31	5	15	0	80	15	19

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	36	0	18	8	0	74	26	11
2019	Federal regulators	73	15	4	4	4	0	88	8	47
2019	Compliance, inspection and enforcement	56	7	7	18	12	0	63	30	16
2019	Legal services	61	19	0	0	19	0	81	19	10
2019	Administration and operations	45	21	17	9	9	0	66	17	23
2019	Information technology	62	18	20	0	0	0	80	0	11
2019	Policy	100	0	0	0	0	0	100	0	11
2019	Other services to the public	81	0	12	0	7	0	81	7	16
2019	None of the above	53	25	0	7	15	0	78	22	12
2017	Federal regulators	85	7	2	6	0	0	92	6	32
2017	Compliance, inspection and enforcement	77	6	6	6	5	0	83	11	15
2017	Administration and operations	45	35	5	6	9	0	80	15	19
2017	Human resources	34	25	24	8	8	0	59	16	12
2014	Federal regulators	72	15	3	2	5	4	90	7	59
2014	Compliance, inspection and enforcement	51	9	17	15	8	0	60	23	12
2014	Communications or public affairs	50	17	0	17	16	0	67	33	12
2014	Legal services	47	15	8	16	16	0	61	31	13
2014	Administration and operations	48	29	10	9	4	0	77	13	21
2014	Other services to the public	47	45	0	0	8	0	92	8	13
2014	None of the above	47	26	16	10	0	0	73	10	19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	42	10	8	0	82	8	11
2019	Federal regulators	54	38	2	2	3	92	5	47
2019	Compliance, inspection and enforcement	35	38	14	7	6	73	13	16
2019	Legal services	70	19	10	0	0	90	0	10
2019	Administration and operations	62	30	0	4	4	91	9	23
2019	Information technology	47	26	0	9	18	73	27	11
2019	Policy	72	19	8	0	0	92	0	11
2019	Other services to the public	76	24	0	0	0	100	0	16
2019	None of the above	40	34	7	19	0	74	19	12
2017	Federal regulators	67	26	3	0	4	93	4	32
2017	Compliance, inspection and enforcement	58	31	6	0	5	89	5	15
2017	Administration and operations	50	40	5	0	5	91	5	19
2017	Human resources	50	50	0	0	0	100	0	12
2014	Federal regulators	74	24	2	0	0	98	0	59
2014	Compliance, inspection and enforcement	50	42	0	0	9	91	9	12
2014	Communications or public affairs	58	42	0	0	0	100	0	12
2014	Legal services	69	31	0	0	0	100	0	13
2014	Administration and operations	45	33	10	12	0	78	12	21
2014	Other services to the public	62	23	15	0	0	85	0	13
2014	None of the above	74	26	0	0	0	100	0	19

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	8	20	18	0	0	62	18	11
2019	Federal regulators	46	34	5	10	2	2	82	12	46
2019	Compliance, inspection and enforcement	19	26	7	32	15	0	45	47	15
2019	Legal services	49	10	21	19	0	0	60	19	10
2019	Administration and operations	40	47	0	9	4	0	87	13	23
2019	Information technology	56	17	9	9	9	0	73	18	11
2019	Policy	36	38	8	18	0	0	74	18	11
2019	Other services to the public	61	23	6	11	0	0	83	11	16
2019	None of the above	34	17	24	17	0	8	56	18	12
2018	Federal regulators	34	27	22	14	4	0	60	18	29
2018	Compliance, inspection and enforcement	40	24	6	30	0	0	64	30	17
2018	Legal services	31	59	0	10	0	0	90	10	10
2018	Administration and operations	59	17	8	16	0	0	76	16	12
2018	Other services to the public	56	44	0	0	0	0	100	0	16
2017	Federal regulators	49	30	13	6	2	0	79	9	32
2017	Compliance, inspection and enforcement	32	39	6	17	6	0	70	23	15
2017	Administration and operations	45	31	5	20	0	0	75	20	19
2017	Human resources	16	67	0	16	0	0	84	16	12
2014	Federal regulators	48	30	3	12	5	2	80	17	59
2014	Compliance, inspection and enforcement	0	41	33	17	9	0	41	26	12
2014	Communications or public affairs	50	25	8	17	0	0	75	17	12
2014	Legal services	61	23	0	8	8	0	84	16	13
2014	Administration and operations	38	44	10	9	0	0	81	9	21
2014	Other services to the public	31	31	0	38	0	0	62	38	13
2014	None of the above	54	21	10	5	10	0	75	15	19

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	44	10	8	0	0	0	82	8	11
2019	Federal regulators	63	22	9	3	4	0	0	84	7	47
2019	Compliance, inspection and enforcement	31	42	20	7	0	0	0	73	7	16
2019	Legal services	39	30	21	0	0	0	10	77	0	10
2019	Administration and operations	56	22	4	4	4	4	4	85	10	22
2019	Information technology	73	0	9	9	9	0	0	73	18	11
2019	Policy	82	18	0	0	0	0	0	100	0	11
2019	Other services to the public	70	19	5	0	0	5	0	94	0	16
2019	None of the above	49	32	9	9	0	0	0	81	9	12
2017	Federal regulators	67	18	10	0	4	0	0	85	4	32
2017	Compliance, inspection and enforcement	63	32	5	0	0	0	0	95	0	15
2017	Administration and operations	64	16	15	0	5	0	0	80	5	19
2017	Human resources	59	41	0	0	0	0	0	100	0	12
2014	Federal regulators	69	17	2	10	2	0	2	87	12	59
2014	Compliance, inspection and enforcement	24	50	17	0	9	0	0	74	9	12
2014	Communications or public affairs	58	25	8	0	0	8	0	91	0	12
2014	Legal services	70	22	0	0	0	0	8	100	0	13
2014	Administration and operations	41	54	0	0	0	6	0	100	0	21
2014	Other services to the public	54	38	8	0	0	0	0	92	0	13
2014	None of the above	54	31	5	10	0	0	0	85	10	19

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	44	0	8	0	92	8	11
2019	Federal regulators	63	23	2	3	8	86	12	47
2019	Compliance, inspection and enforcement	46	42	5	7	0	88	7	16
2019	Legal services	42	37	10	0	10	79	10	10
2019	Administration and operations	70	13	4	9	4	83	13	23
2019	Information technology	64	27	9	0	0	91	0	11
2019	Policy	72	18	10	0	0	90	0	11
2019	Other services to the public	78	17	0	5	0	95	5	16
2019	None of the above	51	33	7	0	8	84	8	12
2018	Federal regulators	38	38	10	10	4	76	14	29
2018	Compliance, inspection and enforcement	61	28	6	6	0	89	6	18
2018	Legal services	41	18	0	20	20	59	41	10
2018	Administration and operations	67	17	8	8	0	84	8	12
2018	Other services to the public	44	25	25	0	6	69	6	16
2017	Federal regulators	51	37	7	0	5	88	5	32
2017	Compliance, inspection and enforcement	55	45	0	0	0	100	0	15
2017	Administration and operations	60	15	6	15	5	75	20	19
2017	Human resources	84	8	8	0	0	92	0	12
2014	Federal regulators	57	18	10	5	10	75	15	59
2014	Compliance, inspection and enforcement	25	41	34	0	0	66	0	12
2014	Communications or public affairs	42	34	8	16	0	75	16	12
2014	Legal services	69	31	0	0	0	100	0	13
2014	Administration and operations	38	37	21	0	4	75	4	21
2014	Other services to the public	23	47	0	15	15	70	30	13
2014	None of the above	53	36	5	5	0	89	5	19

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	44	8	10	0	0	82	10	11
2019	Federal regulators	50	29	9	4	8	0	79	12	47
2019	Compliance, inspection and enforcement	7	61	27	6	0	0	68	6	16
2019	Legal services	51	28	21	0	0	0	79	0	10
2019	Administration and operations	57	30	9	0	4	0	87	4	23
2019	Information technology	73	9	18	0	0	0	82	0	11
2019	Policy	63	28	10	0	0	0	90	0	11
2019	Other services to the public	77	12	5	5	0	0	89	5	16
2019	None of the above	27	56	7	9	0	0	83	9	12
2018	Federal regulators	33	26	11	10	20	0	59	30	27
2018	Compliance, inspection and enforcement	38	57	6	0	0	0	94	0	18
2018	Legal services	39	41	0	20	0	0	80	20	10
2018	Administration and operations	51	33	16	0	0	0	84	0	12
2018	Other services to the public	56	25	12	6	0	0	81	6	16
2017	Federal regulators	34	28	24	12	2	0	62	14	32
2017	Compliance, inspection and enforcement	16	84	0	0	0	0	100	0	14
2017	Administration and operations	35	20	24	10	10	0	55	20	19
2017	Human resources	17	50	8	25	0	0	67	25	12
2014	Federal regulators	46	38	8	5	3	0	84	8	59
2014	Compliance, inspection and enforcement	9	75	16	0	0	0	84	0	12
2014	Communications or public affairs	42	33	0	25	0	0	75	25	12
2014	Legal services	46	46	8	0	0	0	92	0	13
2014	Administration and operations	43	46	0	11	0	0	89	11	20
2014	Other services to the public	31	24	16	15	7	8	59	24	13
2014	None of the above	31	32	15	11	10	0	64	21	19

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	36	8	18	0	74	18	11
2019	Federal regulators	43	34	2	6	14	77	21	46
2019	Compliance, inspection and enforcement	26	24	14	23	13	50	35	16
2019	Legal services	42	9	21	28	0	51	28	10
2019	Administration and operations	37	38	17	9	0	74	9	23
2019	Information technology	36	54	9	0	0	91	0	11
2019	Policy	53	28	10	10	0	81	10	11
2019	Other services to the public	54	29	11	5	0	83	5	16
2019	None of the above	26	52	0	15	7	78	22	12
2018	Federal regulators	27	25	17	10	20	52	31	29
2018	Compliance, inspection and enforcement	49	28	17	0	6	77	6	18
2018	Legal services	49	0	10	31	10	49	41	10
2018	Administration and operations	43	33	8	8	8	76	16	12
2018	Other services to the public	38	37	19	6	0	75	6	16
2017	Federal regulators	30	32	17	7	14	62	21	32
2017	Compliance, inspection and enforcement	21	56	8	14	0	77	14	14
2017	Administration and operations	46	19	20	15	0	65	15	19
2017	Human resources	41	43	16	0	0	84	0	12
2014	Federal regulators	40	28	7	12	13	68	25	58
2014	Compliance, inspection and enforcement	9	25	58	9	0	33	9	12
2014	Communications or public affairs	50	17	0	25	8	66	34	12
2014	Legal services	46	16	23	0	16	61	16	13
2014	Administration and operations	38	42	15	0	4	80	4	21
2014	Other services to the public	7	31	8	31	22	39	53	13
2014	None of the above	11	49	20	15	5	60	20	19

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	44	0	8	0	0	92	8	11
2019	Federal regulators	44	29	4	13	10	0	73	23	46
2019	Compliance, inspection and enforcement	18	37	0	31	14	0	55	45	16
2019	Legal services	40	19	0	30	10	0	60	40	10
2019	Administration and operations	25	44	9	18	4	0	69	22	22
2019	Information technology	29	35	9	27	0	0	64	27	11
2019	Policy	27	18	36	10	0	10	50	11	11
2019	Other services to the public	54	36	5	5	0	0	89	5	16
2019	None of the above	25	35	16	9	15	0	60	24	12
2018	Federal regulators	21	42	10	8	19	0	63	27	28
2018	Compliance, inspection and enforcement	49	22	6	17	6	0	71	23	18
2018	Legal services	39	20	20	10	10	0	59	20	10
2018	Administration and operations	33	51	8	8	0	0	84	8	12
2018	Other services to the public	56	44	0	0	0	0	100	0	16
2017	Federal regulators	22	47	4	18	9	0	69	27	32
2017	Compliance, inspection and enforcement	14	59	20	7	0	0	73	7	14
2017	Administration and operations	45	31	15	5	5	0	75	10	19
2017	Human resources	16	41	25	17	0	0	58	17	12

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	28	8	8	0	0	84	8	11
2019	Federal regulators	55	24	11	4	6	0	79	10	46
2019	Compliance, inspection and enforcement	35	38	14	6	7	0	73	13	16
2019	Legal services	81	0	10	9	0	0	81	9	10
2019	Administration and operations	45	38	9	0	9	0	83	9	23
2019	Information technology	73	0	18	0	9	0	73	9	11
2019	Policy	53	28	10	10	0	0	81	10	11
2019	Other services to the public	86	14	0	0	0	0	100	0	16
2019	None of the above	59	31	0	9	0	0	91	9	12
2018	Federal regulators	47	28	8	11	7	0	74	17	29
2018	Compliance, inspection and enforcement	51	38	5	5	0	0	89	5	19
2018	Legal services	59	31	0	10	0	0	90	10	10
2018	Administration and operations	49	51	0	0	0	0	100	0	12
2018	Other services to the public	88	13	0	0	0	0	100	0	16
2017	Federal regulators	34	44	10	7	5	0	78	12	32
2017	Compliance, inspection and enforcement	30	56	7	7	0	0	86	7	14
2017	Administration and operations	45	40	6	5	5	0	85	10	19
2017	Human resources	25	58	17	0	0	0	83	0	12
2014	Federal regulators	64	25	3	7	2	0	89	8	59
2014	Compliance, inspection and enforcement	34	32	25	9	0	0	67	9	12
2014	Communications or public affairs	83	17	0	0	0	0	100	0	12
2014	Legal services	46	46	8	0	0	0	92	0	13
2014	Administration and operations	32	52	5	0	6	6	89	6	21
2014	Other services to the public	31	62	7	0	0	0	93	0	13
2014	None of the above	48	32	10	5	5	0	80	10	19

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	40	9	20	0	71	20	10
2019	Federal regulators	45	33	4	2	17	77	19	46
2019	Compliance, inspection and enforcement	12	25	26	25	13	36	38	16
2019	Legal services	51	10	39	0	0	61	0	10
2019	Administration and operations	54	33	4	4	4	87	9	23
2019	Information technology	56	35	0	9	0	91	9	11
2019	Policy	43	48	0	10	0	90	10	11
2019	Other services to the public	47	36	11	5	0	83	5	16
2019	None of the above	36	33	0	24	7	69	31	12
2018	Federal regulators	15	41	7	16	21	55	37	29
2018	Compliance, inspection and enforcement	41	43	5	5	5	84	11	19
2018	Legal services	49	10	10	20	10	59	31	10
2018	Administration and operations	59	24	0	16	0	84	16	12
2018	Other services to the public	38	56	0	6	0	94	6	16
2017	Federal regulators	27	39	3	8	24	65	32	32
2017	Compliance, inspection and enforcement	28	45	13	14	0	73	14	14
2017	Administration and operations	35	30	10	20	5	66	25	19
2017	Human resources	41	34	8	16	0	76	16	12

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	34	0	0	0	0	100	0	11
2019	Federal regulators	57	28	9	2	4	0	85	6	46
2019	Compliance, inspection and enforcement	33	47	13	7	0	0	80	7	16
2019	Legal services	70	21	0	9	0	0	91	9	10
2019	Administration and operations	57	38	0	0	4	0	96	4	23
2019	Information technology	82	18	0	0	0	0	100	0	11
2019	Policy	63	37	0	0	0	0	100	0	11
2019	Other services to the public	76	13	11	0	0	0	89	0	15
2019	None of the above	43	50	0	7	0	0	93	7	12
2018	Federal regulators	51	33	8	3	4	0	84	8	27
2018	Compliance, inspection and enforcement	43	52	5	0	0	0	95	0	19
2018	Legal services	59	41	0	0	0	0	100	0	10
2018	Administration and operations	67	33	0	0	0	0	100	0	12
2018	Other services to the public	80	13	7	0	0	0	93	0	15
2017	Federal regulators	52	41	7	0	0	0	93	0	32
2017	Compliance, inspection and enforcement	45	55	0	0	0	0	100	0	15
2017	Administration and operations	45	35	5	11	5	0	80	15	19
2017	Human resources	33	50	0	8	8	0	84	16	12
2014	Federal regulators	71	21	5	2	2	0	92	3	59
2014	Compliance, inspection and enforcement	34	58	8	0	0	0	92	0	12
2014	Communications or public affairs	83	17	0	0	0	0	100	0	12
2014	Legal services	77	16	8	0	0	0	92	0	13
2014	Administration and operations	62	38	0	0	0	0	100	0	21
2014	Other services to the public	61	23	8	0	0	8	91	0	13
2014	None of the above	63	16	6	10	5	0	79	15	19

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	64	0	10	8	0	8	80	20	11
2019	Federal regulators	44	27	10	6	12	0	0	71	19	47
2019	Compliance, inspection and enforcement	13	61	13	0	14	0	0	73	14	16
2019	Legal services	40	30	19	10	0	0	0	70	10	10
2019	Administration and operations	45	33	9	4	4	0	4	82	9	23
2019	Information technology	47	35	9	9	0	0	0	82	9	11
2019	Policy	34	56	0	10	0	0	0	90	10	11
2019	Other services to the public	27	50	11	0	5	7	0	83	6	16
2019	None of the above	36	25	15	15	9	0	0	62	24	12
2018	Federal regulators	28	40	11	11	11	0	0	68	21	29
2018	Compliance, inspection and enforcement	35	38	11	11	5	0	0	73	16	19
2018	Legal services	49	20	0	20	10	0	0	69	31	10
2018	Administration and operations	49	35	16	0	0	0	0	84	0	12
2018	Other services to the public	63	25	12	0	0	0	0	88	0	16
2017	Federal regulators	42	39	3	11	5	0	0	82	16	32
2017	Compliance, inspection and enforcement	32	43	12	12	0	0	0	76	12	15
2017	Administration and operations	32	31	21	11	5	0	0	63	16	18
2017	Human resources	26	50	16	8	0	0	0	76	8	12
2014	Federal regulators	40	29	12	9	10	0	0	70	18	58
2014	Compliance, inspection and enforcement	17	33	25	8	17	0	0	51	25	12
2014	Communications or public affairs	33	59	0	8	0	0	0	92	8	12
2014	Legal services	47	46	8	0	0	0	0	92	0	13
2014	Administration and operations	25	56	4	10	6	0	0	80	15	21
2014	Other services to the public	7	70	8	15	0	0	0	77	15	13
2014	None of the above	21	31	27	10	10	0	0	52	20	19

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	46	16	10	0	0	74	10	11
2019	Federal regulators	46	27	11	4	11	2	74	15	47
2019	Compliance, inspection and enforcement	18	38	30	0	14	0	56	14	16
2019	Legal services	40	30	9	10	10	0	70	21	10
2019	Administration and operations	37	46	13	0	4	0	83	4	23
2019	Information technology	56	35	9	0	0	0	91	0	11
2019	Policy	45	36	10	0	10	0	81	10	11
2019	Other services to the public	48	47	0	0	5	0	95	5	16
2019	None of the above	45	31	15	0	9	0	76	9	12
2018	Federal regulators	24	41	13	7	14	0	65	21	29
2018	Compliance, inspection and enforcement	41	37	5	16	0	0	78	16	19
2018	Legal services	49	10	0	31	10	0	59	41	10
2018	Administration and operations	43	24	24	8	0	0	68	8	12
2018	Other services to the public	69	31	0	0	0	0	100	0	16
2017	Federal regulators	44	39	7	5	5	0	83	10	32
2017	Compliance, inspection and enforcement	26	50	18	6	0	0	76	6	15
2017	Administration and operations	40	26	20	10	5	0	66	15	19
2017	Human resources	33	58	0	0	8	0	92	8	12
2014	Federal regulators	43	26	13	7	11	0	69	18	59
2014	Compliance, inspection and enforcement	17	42	33	8	0	0	59	8	12
2014	Communications or public affairs	58	25	0	8	8	0	83	17	12
2014	Legal services	39	46	8	8	0	0	85	8	13
2014	Administration and operations	33	43	9	15	0	0	76	15	21
2014	Other services to the public	22	55	7	0	7	8	84	8	13
2014	None of the above	32	32	16	10	10	0	63	20	19

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	44	0	8	0	0	0	92	8	11
2019	Federal regulators	49	27	6	2	13	0	2	78	15	46
2019	Compliance, inspection and enforcement	13	43	24	13	7	0	0	56	20	16
2019	Legal services	30	31	21	18	0	0	0	61	18	10
2019	Administration and operations	47	35	9	0	9	0	0	82	9	22
2019	Information technology	62	18	10	0	10	0	0	80	10	10
2019	Policy	63	37	0	0	0	0	0	100	0	11
2019	Other services to the public	58	37	0	0	0	0	6	100	0	15
2019	None of the above	27	41	0	25	7	0	0	68	32	12
2018	Federal regulators	27	31	18	7	17	0	0	58	24	29
2018	Compliance, inspection and enforcement	41	32	16	11	0	0	0	73	11	19
2018	Legal services	31	39	20	0	10	0	0	69	10	10
2018	Administration and operations	59	33	8	0	0	0	0	92	0	12
2018	Other services to the public	63	25	6	6	0	0	0	88	6	16
2017	Federal regulators	35	33	14	13	5	0	0	69	18	32
2017	Compliance, inspection and enforcement	31	52	6	5	6	0	0	83	11	15
2017	Administration and operations	27	43	10	21	0	0	0	69	21	18
2017	Human resources	41	25	16	9	8	0	0	66	18	12
2014	Federal regulators	55	19	15	2	10	0	0	74	11	59
2014	Compliance, inspection and enforcement	17	50	25	9	0	0	0	67	9	12
2014	Communications or public affairs	75	16	0	0	8	0	0	92	8	12
2014	Legal services	39	53	8	0	0	0	0	92	0	13
2014	Administration and operations	47	38	10	6	0	0	0	85	6	21
2014	Other services to the public	15	62	7	0	7	8	0	84	8	13
2014	None of the above	43	42	10	5	0	0	0	85	5	19

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	52	0	0	0	0	100	0	11
2019	Federal regulators	52	29	9	2	8	0	81	10	47
2019	Compliance, inspection and enforcement	14	59	7	19	0	0	74	19	15
2019	Legal services	40	49	10	0	0	0	90	0	10
2019	Administration and operations	66	26	0	4	4	0	91	9	23
2019	Information technology	73	18	9	0	0	0	91	0	11
2019	Policy	72	28	0	0	0	0	100	0	11
2019	Other services to the public	71	18	0	11	0	0	89	11	16
2019	None of the above	27	56	17	0	0	0	83	0	12
2018	Federal regulators	27	34	21	3	14	0	62	17	29
2018	Compliance, inspection and enforcement	43	52	0	5	0	0	95	5	19
2018	Legal services	49	41	0	0	10	0	90	10	10
2018	Administration and operations	59	33	8	0	0	0	92	0	12
2018	Other services to the public	57	25	12	6	0	0	81	6	16
2017	Federal regulators	35	36	15	12	2	0	71	14	32
2017	Compliance, inspection and enforcement	31	69	0	0	0	0	100	0	15
2017	Administration and operations	35	24	20	16	5	0	60	20	19
2017	Human resources	25	42	8	25	0	0	67	25	12
2014	Federal regulators	57	20	10	8	5	0	77	13	59
2014	Compliance, inspection and enforcement	9	75	9	8	0	0	84	8	12
2014	Communications or public affairs	58	33	8	0	0	0	92	0	12
2014	Legal services	39	61	0	0	0	0	100	0	13
2014	Administration and operations	49	35	6	10	0	0	84	10	21
2014	Other services to the public	23	39	16	7	7	8	67	16	13
2014	None of the above	22	46	11	5	15	0	69	20	19

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	26	0	0	8	0	92	8	11
2019	Federal regulators	26	41	19	8	7	0	67	14	47
2019	Compliance, inspection and enforcement	19	38	13	18	12	0	58	30	16
2019	Legal services	31	19	28	0	21	0	51	21	10
2019	Administration and operations	37	45	4	9	4	0	82	13	22
2019	Information technology	53	20	0	18	9	0	73	27	11
2019	Policy	62	18	20	0	0	0	80	0	11
2019	Other services to the public	65	24	5	5	0	0	89	5	16
2019	None of the above	19	66	0	7	8	0	84	16	12
2018	Federal regulators	19	37	19	18	6	0	56	25	29
2018	Compliance, inspection and enforcement	38	41	11	10	0	0	79	10	19
2018	Legal services	31	18	20	10	20	0	49	31	10
2018	Administration and operations	43	16	24	8	8	0	59	16	12
2018	Other services to the public	38	38	12	6	6	0	75	12	16
2017	Federal regulators	34	43	9	6	6	3	79	13	32
2017	Compliance, inspection and enforcement	49	6	32	13	0	0	56	13	15
2017	Administration and operations	40	40	16	5	0	0	79	5	19
2017	Human resources	16	41	8	8	26	0	58	34	12
2014	Federal regulators	43	38	7	5	8	0	81	13	59
2014	Compliance, inspection and enforcement	16	49	34	0	0	0	66	0	12
2014	Communications or public affairs	42	34	8	16	0	0	75	16	12
2014	Legal services	32	38	22	8	0	0	70	8	13
2014	Administration and operations	33	48	9	10	0	0	81	10	21
2014	Other services to the public	24	31	23	7	15	0	55	22	13
2014	None of the above	47	32	10	5	0	5	84	6	19

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	30	26	18	8	8	0	28	44	11
2019	Federal regulators	13	14	39	20	15	0	0	35	26	47
2019	Compliance, inspection and enforcement	30	17	39	6	0	0	7	7	51	16
2019	Legal services	21	19	31	19	9	0	0	28	40	10
2019	Administration and operations	23	29	21	23	4	0	0	27	52	23
2019	Information technology	46	29	17	0	9	0	0	9	74	11
2019	Policy	0	10	42	20	28	0	0	48	10	10
2019	Other services to the public	0	24	22	33	20	0	0	54	24	16
2019	None of the above	19	33	15	24	9	0	0	33	52	12
2018	Federal regulators	28	29	29	11	4	0	0	15	56	29
2018	Compliance, inspection and enforcement	5	27	35	11	11	0	11	24	36	19
2018	Legal services	31	0	59	0	10	0	0	10	31	10
2018	Administration and operations	8	33	35	8	8	0	8	18	44	12
2018	Other services to the public	12	19	25	13	31	0	0	44	31	16
2017	Federal regulators	22	12	36	27	3	0	0	30	34	32
2017	Compliance, inspection and enforcement	0	26	43	18	13	0	0	31	26	15
2017	Administration and operations	5	30	20	29	15	0	0	45	35	19
2017	Human resources	16	33	26	16	0	8	0	18	54	12
2014	Federal regulators	11	15	38	21	12	0	2	34	27	59
2014	Compliance, inspection and enforcement	9	25	49	0	17	0	0	17	33	12
2014	Communications or public affairs	8	17	42	17	16	0	0	33	25	12
2014	Legal services	8	16	44	8	25	0	0	32	23	13
2014	Administration and operations	5	31	60	0	0	0	5	0	37	20
2014	Other services to the public	0	39	23	38	0	0	0	38	39	13
2014	None of the above	5	31	32	18	10	5	0	29	37	19

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	18	26	38	10	0	8	52	20	11
2019	Federal regulators	9	11	29	30	19	2	0	50	20	47
2019	Compliance, inspection and enforcement	0	24	17	34	12	6	7	53	28	16
2019	Legal services	10	0	28	19	42	0	0	61	10	10
2019	Administration and operations	17	4	42	23	5	0	9	31	23	23
2019	Information technology	36	26	9	9	9	11	0	20	69	11
2019	Policy	0	0	63	0	37	0	0	37	0	10
2019	Other services to the public	0	11	14	43	33	0	0	76	11	16
2019	None of the above	0	7	46	28	19	0	0	47	7	12
2018	Federal regulators	15	22	22	31	11	0	0	41	37	29
2018	Compliance, inspection and enforcement	5	16	43	9	16	0	11	28	24	19
2018	Legal services	20	0	41	18	20	0	0	39	20	10
2018	Administration and operations	8	16	35	24	16	0	0	41	24	12
2018	Other services to the public	6	13	19	19	38	6	0	60	20	16
2017	Federal regulators	22	14	28	22	15	0	0	36	36	32
2017	Compliance, inspection and enforcement	5	0	32	38	25	0	0	63	5	15
2017	Administration and operations	11	21	16	31	15	6	0	49	34	18
2017	Human resources	16	24	34	8	8	8	0	18	45	12
2014	Federal regulators	10	10	16	26	34	0	4	62	21	59
2014	Compliance, inspection and enforcement	9	9	41	33	9	0	0	42	17	12
2014	Communications or public affairs	0	17	25	25	25	0	8	55	18	12
2014	Legal services	0	0	45	30	25	0	0	55	0	13
2014	Administration and operations	0	9	24	47	11	0	9	64	10	20
2014	Other services to the public	7	7	39	23	16	0	7	42	16	13
2014	None of the above	5	10	31	22	26	5	0	51	17	19

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	16	30	18	26	10	0	49	18	11
2019	Federal regulators	9	15	31	17	19	4	4	40	26	47
2019	Compliance, inspection and enforcement	13	24	45	12	0	0	7	13	39	16
2019	Legal services	10	9	9	21	51	0	0	72	19	10
2019	Administration and operations	9	8	34	27	18	0	4	47	17	23
2019	Information technology	9	9	38	18	26	0	0	44	18	11
2019	Policy	0	22	30	20	28	0	0	48	22	10
2019	Other services to the public	5	5	35	20	27	0	7	51	11	16
2019	None of the above	17	0	40	8	28	7	0	39	18	12
2018	Federal regulators	24	25	11	21	16	0	3	38	50	29
2018	Compliance, inspection and enforcement	9	16	33	10	22	0	11	36	28	19
2018	Legal services	20	20	10	18	31	0	0	49	41	10
2018	Administration and operations	8	41	0	35	0	8	8	42	58	12
2018	Other services to the public	12	12	19	19	38	0	0	57	25	16
2017	Federal regulators	17	28	28	13	10	4	0	24	47	32
2017	Compliance, inspection and enforcement	0	11	52	24	6	0	6	33	12	15
2017	Administration and operations	16	17	15	26	21	6	0	50	34	18
2017	Human resources	0	33	42	17	8	0	0	26	33	12
2014	Federal regulators	14	17	27	22	14	0	6	38	33	59
2014	Compliance, inspection and enforcement	16	41	17	17	9	0	0	26	57	12
2014	Communications or public affairs	8	33	25	33	0	0	0	33	42	12
2014	Legal services	8	31	16	22	24	0	0	46	38	13
2014	Administration and operations	23	33	29	9	6	0	0	14	56	21
2014	Other services to the public	16	23	24	38	0	0	0	38	38	13
2014	None of the above	10	11	36	26	11	0	6	40	22	19

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	8	26	28	30	8	0	63	9	11
2019	Federal regulators	13	11	29	19	29	0	0	48	23	46
2019	Compliance, inspection and enforcement	17	17	38	21	0	0	7	22	37	16
2019	Legal services	21	19	9	31	19	0	0	51	40	10
2019	Administration and operations	9	16	13	35	23	0	4	61	26	23
2019	Information technology	27	27	26	9	11	0	0	20	55	11
2019	Policy	0	0	42	21	37	0	0	58	0	10
2019	Other services to the public	5	0	17	30	48	0	0	78	5	16
2019	None of the above	16	15	15	27	28	0	0	55	30	12
2018	Federal regulators	17	20	32	23	8	0	0	31	37	28
2018	Compliance, inspection and enforcement	5	5	46	11	22	5	5	36	12	19
2018	Legal services	41	31	8	10	10	0	0	20	72	10
2018	Administration and operations	8	41	0	27	24	0	0	51	49	12
2018	Other services to the public	12	19	13	6	50	0	0	57	31	16
2017	Federal regulators	15	9	38	18	18	0	2	37	24	32
2017	Compliance, inspection and enforcement	5	14	32	24	25	0	0	49	19	15
2017	Administration and operations	21	11	27	15	20	6	0	38	34	18
2017	Human resources	8	24	43	8	16	0	0	24	33	12
2014	Federal regulators	8	13	28	33	15	0	2	49	22	59
2014	Compliance, inspection and enforcement	16	8	50	26	0	0	0	26	24	12
2014	Communications or public affairs	0	17	33	33	17	0	0	50	17	12
2014	Legal services	0	37	46	0	17	0	0	17	37	13
2014	Administration and operations	0	9	43	37	6	0	5	45	10	20
2014	Other services to the public	15	15	23	31	16	0	0	47	30	13
2014	None of the above	0	20	32	21	21	0	6	45	22	19

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	16	0	40	28	0	8	74	26	11
2019	Federal regulators	19	22	22	18	14	2	2	33	44	47
2019	Compliance, inspection and enforcement	30	24	18	14	6	0	7	22	58	16
2019	Legal services	30	19	10	10	30	0	0	40	49	10
2019	Administration and operations	21	4	30	23	14	0	9	40	27	23
2019	Information technology	53	9	29	0	9	0	0	9	62	11
2019	Policy	0	31	0	31	37	0	0	69	31	10
2019	Other services to the public	5	5	24	24	41	0	0	65	11	16
2019	None of the above	30	0	17	27	19	0	7	49	33	12
2018	Federal regulators	28	18	37	6	11	0	0	17	46	29
2018	Compliance, inspection and enforcement	11	16	35	11	16	0	11	30	30	19
2018	Legal services	41	28	0	10	10	0	10	23	77	10
2018	Administration and operations	8	51	8	8	24	0	0	33	59	12
2018	Other services to the public	19	12	31	6	31	0	0	38	31	16
2017	Federal regulators	22	36	17	18	0	3	4	19	62	32
2017	Compliance, inspection and enforcement	13	38	18	12	19	0	0	31	51	15
2017	Administration and operations	10	27	27	26	10	0	0	36	37	18
2017	Human resources	16	26	41	17	0	0	0	17	42	12
2014	Federal regulators	23	20	19	15	18	2	4	34	45	59
2014	Compliance, inspection and enforcement	16	50	26	8	0	0	0	8	67	12
2014	Communications or public affairs	8	0	50	25	8	0	8	36	9	12
2014	Legal services	23	22	30	8	17	0	0	25	45	13
2014	Administration and operations	18	20	19	22	11	0	9	37	42	20
2014	Other services to the public	24	45	23	0	0	8	0	0	75	13
2014	None of the above	16	20	21	15	22	0	5	40	38	19

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	26	28	28	10	8	0	41	28	11
2019	Federal regulators	11	4	30	27	23	0	4	52	16	46
2019	Compliance, inspection and enforcement	0	6	26	37	13	12	7	61	7	16
2019	Legal services	0	10	18	21	51	0	0	72	10	10
2019	Administration and operations	9	25	38	10	10	9	0	21	37	23
2019	Information technology	27	35	18	0	9	11	0	10	69	11
2019	Policy	8	0	8	39	44	0	0	83	8	11
2019	Other services to the public	0	17	6	29	48	0	0	77	17	15
2019	None of the above	7	7	32	27	19	7	0	49	16	12
2018	Federal regulators	11	16	23	31	19	0	0	50	27	29
2018	Compliance, inspection and enforcement	0	11	54	14	11	5	5	27	12	19
2018	Legal services	0	10	59	0	20	10	0	23	11	10
2018	Administration and operations	9	29	44	9	0	9	0	10	42	11
2018	Other services to the public	19	13	31	6	19	6	6	29	36	16
2017	Federal regulators	9	13	21	41	13	0	3	56	22	32
2017	Compliance, inspection and enforcement	0	5	33	24	25	12	0	56	6	15
2017	Administration and operations	26	27	16	20	10	0	0	31	53	18
2017	Human resources	16	34	33	8	8	0	0	17	50	12
2014	Federal regulators	5	6	19	26	36	2	6	67	12	58
2014	Compliance, inspection and enforcement	0	0	25	42	25	9	0	73	0	12
2014	Communications or public affairs	0	0	50	25	16	0	8	45	0	12
2014	Legal services	0	0	38	38	24	0	0	62	0	13
2014	Administration and operations	6	14	26	29	16	5	4	49	22	21
2014	Other services to the public	7	8	23	38	16	8	0	59	16	13
2014	None of the above	0	11	26	33	31	0	0	64	11	19

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	9	22	22	39	0	0	61	17	10
2019	Federal regulators	4	17	29	28	18	4	0	48	22	47
2019	Compliance, inspection and enforcement	21	20	32	13	0	7	8	15	48	15
2019	Legal services	19	10	28	10	31	0	0	42	30	10
2019	Administration and operations	4	12	47	24	4	9	0	31	18	23
2019	Information technology	18	9	17	27	29	0	0	56	27	11
2019	Policy	0	0	20	43	37	0	0	80	0	10
2019	Other services to the public	5	0	11	25	59	0	0	84	5	16
2019	None of the above	8	17	15	26	27	7	0	57	27	12
2018	Federal regulators	17	23	21	23	13	3	0	37	42	29
2018	Compliance, inspection and enforcement	5	31	11	21	16	5	11	44	43	19
2018	Legal services	31	10	31	0	18	0	10	20	46	10
2018	Administration and operations	8	16	33	43	0	0	0	43	24	12
2018	Other services to the public	6	13	19	25	38	0	0	63	19	16
2017	Federal regulators	19	13	36	24	3	4	0	28	34	32
2017	Compliance, inspection and enforcement	0	20	37	12	25	0	6	40	21	15
2017	Administration and operations	26	6	43	25	0	0	0	25	32	18
2017	Human resources	0	33	42	8	8	8	0	18	36	12
2014	Federal regulators	8	30	24	17	17	0	4	36	40	59
2014	Compliance, inspection and enforcement	8	25	51	16	0	0	0	16	33	12
2014	Communications or public affairs	0	24	34	25	17	0	0	42	24	12
2014	Legal services	8	22	37	0	25	8	0	27	33	13
2014	Administration and operations	18	26	18	17	11	10	0	30	49	20
2014	Other services to the public	7	15	23	30	16	8	0	50	24	13
2014	None of the above	5	26	26	22	16	0	5	40	33	19

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	10	8	38	36	0	74	18	11
2019	Federal regulators	4	4	30	23	39	0	61	9	47
2019	Compliance, inspection and enforcement	0	14	24	43	12	7	59	15	16
2019	Legal services	0	0	60	10	30	0	40	0	10
2019	Administration and operations	0	4	30	30	31	4	64	4	23
2019	Information technology	9	9	18	38	26	0	64	18	11
2019	Policy	0	0	27	21	52	0	73	0	10
2019	Other services to the public	0	0	5	37	58	0	95	0	16
2019	None of the above	0	0	27	22	44	7	71	0	12

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	74	10	0	0	16	0	84	16	11
2019	Federal regulators	71	12	11	2	5	0	82	6	46
2019	Compliance, inspection and enforcement	69	17	0	7	7	0	86	14	16
2019	Legal services	81	10	0	9	0	0	91	9	10
2019	Administration and operations	44	38	9	0	9	0	83	9	23
2019	Information technology	64	27	0	9	0	0	91	9	11
2019	Policy	82	18	0	0	0	0	100	0	11
2019	Other services to the public	81	12	0	0	7	0	93	7	16
2019	None of the above	44	26	7	23	0	0	70	23	12
2017	Federal regulators	76	15	3	2	0	4	95	2	32
2017	Compliance, inspection and enforcement	64	23	6	6	0	0	88	6	15
2017	Administration and operations	68	21	5	6	0	0	89	6	19
2017	Human resources	50	33	0	17	0	0	83	17	12
2014	Federal regulators	75	10	6	0	5	4	88	5	59
2014	Compliance, inspection and enforcement	60	9	7	0	24	0	68	24	12
2014	Communications or public affairs	84	8	8	0	0	0	92	0	12
2014	Legal services	46	31	8	0	16	0	77	16	13
2014	Administration and operations	59	19	9	9	0	5	82	9	21
2014	Other services to the public	69	15	0	8	8	0	84	16	13
2014	None of the above	74	5	5	5	5	5	84	11	19

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	10	8	8	8	20	8	67	22	11
2019	Federal regulators	22	27	16	10	11	5	9	57	25	47
2019	Compliance, inspection and enforcement	14	33	30	13	0	10	0	52	14	16
2019	Legal services	61	21	9	9	0	0	0	82	9	10
2019	Administration and operations	28	29	13	4	13	9	4	66	20	23
2019	Information technology	64	18	18	0	0	0	0	82	0	11
2019	Policy	55	28	0	8	0	0	10	91	9	11
2019	Other services to the public	41	26	16	12	0	5	0	70	13	16
2019	None of the above	43	43	0	0	0	15	0	100	0	12
2018	Federal regulators	29	26	18	10	14	0	3	57	24	29
2018	Compliance, inspection and enforcement	38	24	22	11	0	5	0	66	11	19
2018	Legal services	41	18	31	0	10	0	0	59	10	10
2018	Administration and operations	29	53	9	9	0	0	0	82	9	11
2018	Other services to the public	32	6	13	25	6	13	6	46	38	16
2017	Federal regulators	43	44	5	4	0	0	4	90	4	32
2017	Compliance, inspection and enforcement	32	43	6	6	0	6	6	86	7	15
2017	Administration and operations	39	26	20	5	0	10	0	72	6	19
2017	Human resources	50	33	8	0	0	8	0	91	0	12
2014	Federal regulators	50	14	11	6	11	2	6	68	19	59
2014	Compliance, inspection and enforcement	17	9	33	17	0	0	24	34	23	12
2014	Communications or public affairs	33	17	0	17	34	0	0	50	50	12
2014	Legal services	53	16	8	16	0	0	8	75	17	13
2014	Administration and operations	36	24	19	9	0	12	0	68	10	21
2014	Other services to the public	38	32	0	7	15	8	0	76	24	13
2014	None of the above	27	37	15	5	5	5	5	71	12	19

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	38	0	16	8	0	0	76	24	11
2019	Federal regulators	51	24	10	9	6	0	0	75	15	46
2019	Compliance, inspection and enforcement	22	59	0	13	7	0	0	80	20	16
2019	Legal services	63	37	0	0	0	0	0	100	0	10
2019	Administration and operations	41	33	13	4	9	0	0	74	13	23
2019	Information technology	74	17	0	9	0	0	0	91	9	11
2019	Policy	63	18	19	0	0	0	0	81	0	11
2019	Other services to the public	50	33	0	6	0	11	0	94	6	15
2019	None of the above	50	26	7	9	7	0	0	76	17	12
2018	Federal regulators	41	30	3	12	14	0	0	71	26	29
2018	Compliance, inspection and enforcement	38	30	16	16	0	0	0	68	16	19
2018	Legal services	59	10	20	0	10	0	0	69	10	10
2018	Administration and operations	59	25	8	8	0	0	0	84	8	12
2018	Other services to the public	69	19	0	6	6	0	0	88	12	16
2017	Federal regulators	58	24	2	7	8	0	0	82	15	32
2017	Compliance, inspection and enforcement	51	31	12	0	6	0	0	82	6	15
2017	Administration and operations	60	15	20	5	0	0	0	75	5	19
2017	Human resources	84	16	0	0	0	0	0	100	0	12
2014	Federal regulators	58	17	3	10	10	0	2	77	20	59
2014	Compliance, inspection and enforcement	33	33	25	9	0	0	0	67	9	12
2014	Communications or public affairs	50	8	8	17	17	0	0	58	34	12
2014	Legal services	61	31	8	0	0	0	0	92	0	13
2014	Administration and operations	52	29	9	4	6	0	0	81	10	21
2014	Other services to the public	54	8	0	15	15	8	0	67	33	13
2014	None of the above	31	43	5	15	5	0	0	75	20	19

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	28	24	0	0	0	76	0	11
2019	Federal regulators	47	38	7	4	4	0	84	9	46
2019	Compliance, inspection and enforcement	53	34	8	6	0	0	86	6	15
2019	Legal services	81	19	0	0	0	0	100	0	10
2019	Administration and operations	49	34	4	8	4	0	84	12	23
2019	Information technology	73	18	0	9	0	0	91	9	11
2019	Policy	74	18	8	0	0	0	92	0	11
2019	Other services to the public	46	42	5	7	0	0	88	7	16
2019	None of the above	41	50	0	9	0	0	91	9	12
2018	Federal regulators	36	50	3	4	7	0	86	11	29
2018	Compliance, inspection and enforcement	53	30	16	0	0	0	84	0	19
2018	Legal services	72	8	10	0	10	0	80	10	10
2018	Administration and operations	51	49	0	0	0	0	100	0	12
2018	Other services to the public	75	19	0	0	6	0	94	6	16
2017	Federal regulators	75	13	7	4	0	0	89	4	32
2017	Compliance, inspection and enforcement	70	17	6	6	0	0	88	6	15
2017	Administration and operations	79	11	0	5	5	0	90	10	18
2017	Human resources	67	33	0	0	0	0	100	0	12
2014	Federal regulators	62	20	6	5	5	2	83	10	59
2014	Compliance, inspection and enforcement	33	67	0	0	0	0	100	0	12
2014	Communications or public affairs	66	17	0	0	17	0	83	17	12
2014	Legal services	85	15	0	0	0	0	100	0	13
2014	Administration and operations	52	39	0	9	0	0	91	9	21
2014	Other services to the public	47	38	0	7	7	0	85	15	13
2014	None of the above	36	38	15	11	0	0	74	11	19

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	54	0	18	0	0	0	82	18	11
2019	Federal regulators	53	30	11	2	4	0	0	83	7	47
2019	Compliance, inspection and enforcement	30	32	18	7	7	6	0	66	15	16
2019	Legal services	72	19	9	0	0	0	0	91	0	10
2019	Administration and operations	49	42	4	0	4	0	0	91	4	23
2019	Information technology	65	17	0	9	0	0	9	90	10	11
2019	Policy	45	45	10	0	0	0	0	90	0	11
2019	Other services to the public	40	49	5	0	0	5	0	94	0	16
2019	None of the above	50	33	7	9	0	0	0	83	9	12
2018	Federal regulators	28	58	3	4	7	0	0	85	12	29
2018	Compliance, inspection and enforcement	45	26	17	6	0	6	0	76	6	18
2018	Legal services	59	20	10	0	10	0	0	80	10	10
2018	Administration and operations	51	33	16	0	0	0	0	84	0	12
2018	Other services to the public	57	31	6	0	6	0	0	88	6	16

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	18	28	0	0	0	0	72	0	11
2019	Federal regulators	61	21	9	2	2	2	2	86	5	47
2019	Compliance, inspection and enforcement	50	23	27	0	0	0	0	73	0	16
2019	Legal services	61	28	10	0	0	0	0	90	0	10
2019	Administration and operations	45	25	13	4	4	0	9	77	9	23
2019	Information technology	62	20	18	0	0	0	0	82	0	11
2019	Policy	63	28	10	0	0	0	0	90	0	11
2019	Other services to the public	52	25	17	5	0	0	0	77	5	16
2019	None of the above	36	48	0	17	0	0	0	83	17	12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	46	18	0	0	0	0	82	0	11
2019	Federal regulators	58	25	9	4	4	0	0	83	8	47
2019	Compliance, inspection and enforcement	44	33	13	6	0	5	0	81	6	16
2019	Legal services	52	30	0	18	0	0	0	82	18	10
2019	Administration and operations	46	14	18	5	9	0	9	65	15	22
2019	Information technology	54	27	18	0	0	0	0	82	0	11
2019	Policy	27	54	0	10	10	0	0	81	19	11
2019	Other services to the public	47	32	16	5	0	0	0	79	5	16
2019	None of the above	45	41	7	0	7	0	0	85	7	12
2018	Federal regulators	41	23	9	7	15	0	4	67	23	29
2018	Compliance, inspection and enforcement	41	32	16	5	0	0	5	77	6	19
2018	Legal services	69	0	31	0	0	0	0	69	0	10
2018	Administration and operations	65	24	0	0	0	10	0	100	0	12
2018	Other services to the public	56	37	0	0	6	0	0	94	6	16
2017	Federal regulators	62	26	3	6	2	0	0	88	9	32
2017	Compliance, inspection and enforcement	74	20	0	6	0	0	0	94	6	15
2017	Administration and operations	45	20	20	10	0	0	6	69	10	19
2017	Human resources	41	41	17	0	0	0	0	83	0	12
2014	Federal regulators	57	20	6	7	8	0	2	79	15	59
2014	Compliance, inspection and enforcement	17	58	9	16	0	0	0	75	16	12
2014	Communications or public affairs	42	42	8	0	8	0	0	83	8	12
2014	Legal services	69	31	0	0	0	0	0	100	0	13
2014	Administration and operations	44	36	14	0	0	6	0	85	0	21
2014	Other services to the public	22	39	23	7	7	0	0	62	15	13
2014	None of the above	43	32	15	10	0	0	0	75	10	19

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	18	16	0	0	0	0	84	0	11
2019	Federal regulators	65	16	11	6	2	0	0	81	8	47
2019	Compliance, inspection and enforcement	37	50	0	7	0	6	0	92	8	16
2019	Legal services	73	18	0	9	0	0	0	91	9	10
2019	Administration and operations	62	13	13	4	4	4	0	78	9	23
2019	Information technology	64	18	9	0	0	9	0	90	0	11
2019	Policy	37	54	0	0	0	0	10	100	0	11
2019	Other services to the public	66	24	5	0	5	0	0	89	5	16
2019	None of the above	36	34	15	7	7	0	0	71	15	12
2018	Federal regulators	42	25	11	8	11	0	4	69	20	28
2018	Compliance, inspection and enforcement	62	16	11	5	0	0	5	83	6	19
2018	Legal services	69	10	0	20	0	0	0	80	20	10
2018	Administration and operations	57	33	0	0	0	10	0	100	0	12
2018	Other services to the public	69	19	6	0	6	0	0	88	6	16
2017	Federal regulators	75	16	7	0	2	0	0	91	2	32
2017	Compliance, inspection and enforcement	55	27	12	0	0	0	6	87	0	15
2017	Administration and operations	66	20	10	5	0	0	0	85	5	19
2017	Human resources	59	33	8	0	0	0	0	92	0	12
2014	Federal regulators	60	17	5	5	10	2	2	80	15	59
2014	Compliance, inspection and enforcement	42	17	25	16	0	0	0	59	16	12
2014	Communications or public affairs	50	34	0	8	8	0	0	83	17	12
2014	Legal services	84	16	0	0	0	0	0	100	0	13
2014	Administration and operations	53	28	9	0	0	10	0	90	0	21
2014	Other services to the public	31	39	15	7	7	0	0	70	15	13
2014	None of the above	43	53	5	0	0	0	0	95	0	19

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	64	36	0	0	0	0	0	100	0	11
2019	Federal regulators	58	18	15	4	4	0	0	77	8	47
2019	Compliance, inspection and enforcement	39	26	19	15	0	0	0	65	15	15
2019	Legal services	73	18	9	0	0	0	0	91	0	10
2019	Administration and operations	42	32	14	8	5	0	0	74	13	22
2019	Information technology	64	18	9	9	0	0	0	82	9	11
2019	Policy	37	44	10	10	0	0	0	81	10	11
2019	Other services to the public	73	11	11	5	0	0	0	84	5	16
2019	None of the above	36	34	15	7	7	0	0	71	15	12
2018	Federal regulators	41	30	0	14	11	0	4	74	26	29
2018	Compliance, inspection and enforcement	57	16	11	5	5	0	5	77	11	19
2018	Legal services	59	20	0	20	0	0	0	80	20	10
2018	Administration and operations	49	33	0	8	0	10	0	91	9	12
2018	Other services to the public	44	50	0	0	6	0	0	94	6	16
2017	Federal regulators	67	21	8	0	5	0	0	88	5	32
2017	Compliance, inspection and enforcement	62	20	18	0	0	0	0	82	0	15
2017	Administration and operations	60	15	14	10	0	0	0	75	10	19
2017	Human resources	59	24	8	0	0	8	0	91	0	12
2014	Federal regulators	48	27	6	8	8	0	2	77	17	59
2014	Compliance, inspection and enforcement	17	25	16	33	9	0	0	42	42	12
2014	Communications or public affairs	50	8	8	25	8	0	0	58	34	12
2014	Legal services	70	30	0	0	0	0	0	100	0	13
2014	Administration and operations	48	37	5	4	0	6	0	90	5	21
2014	Other services to the public	38	24	22	15	0	0	0	63	15	13
2014	None of the above	43	36	15	6	0	0	0	79	6	19

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	91	0	0	0	9	0	91	9	10
2019	Federal regulators	87	5	0	6	2	0	92	8	47
2019	Compliance, inspection and enforcement	82	0	0	11	0	8	88	12	15
2019	Legal services	91	0	0	9	0	0	91	9	10
2019	Administration and operations	87	9	0	0	4	0	96	4	23
2019	Information technology	82	18	0	0	0	0	100	0	11
2019	Policy	92	8	0	0	0	0	100	0	11
2019	Other services to the public	88	12	0	0	0	0	100	0	16
2019	None of the above	76	9	0	7	7	0	85	15	12
2017	Federal regulators	90	4	0	2	0	3	98	2	32
2017	Compliance, inspection and enforcement	94	6	0	0	0	0	100	0	15
2017	Administration and operations	80	20	0	0	0	0	100	0	19
2017	Human resources	76	8	8	8	0	0	84	8	12
2014	Federal regulators	80	8	3	2	3	4	92	5	59
2014	Compliance, inspection and enforcement	50	33	8	0	0	9	91	0	12
2014	Communications or public affairs	92	8	0	0	0	0	100	0	12
2014	Legal services	53	16	16	8	8	0	69	16	13
2014	Administration and operations	91	4	0	0	5	0	95	5	21
2014	Other services to the public	84	16	0	0	0	0	100	0	13
2014	None of the above	85	15	0	0	0	0	100	0	19

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	92	8	0	0	0	0	0	100	0	11
2019	Federal regulators	72	18	6	0	0	0	4	94	0	47
2019	Compliance, inspection and enforcement	71	0	6	7	0	5	12	85	8	16
2019	Legal services	63	18	0	9	10	0	0	81	19	10
2019	Administration and operations	62	17	0	4	4	9	4	90	10	23
2019	Information technology	82	9	0	0	0	9	0	100	0	11
2019	Policy	71	10	10	0	0	0	10	89	0	11
2019	Other services to the public	76	24	0	0	0	0	0	100	0	16
2019	None of the above	75	18	7	0	0	0	0	93	0	12
2017	Federal regulators	61	12	15	4	4	0	4	76	8	32
2017	Compliance, inspection and enforcement	75	11	0	0	0	0	14	100	0	15
2017	Administration and operations	60	15	14	5	5	0	0	76	10	19
2017	Human resources	76	24	0	0	0	0	0	100	0	12
2014	Federal regulators	52	13	7	3	11	5	9	75	17	59
2014	Compliance, inspection and enforcement	41	16	17	0	0	9	17	77	0	12
2014	Communications or public affairs	25	34	8	0	25	0	8	64	28	12
2014	Legal services	54	30	8	8	0	0	0	85	8	13
2014	Administration and operations	38	22	0	19	6	10	4	71	29	21
2014	Other services to the public	46	23	0	0	15	8	8	83	17	13
2014	None of the above	59	26	0	5	5	5	0	89	11	19

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	74	26	0	0	0	0	0	100	0	11
2019	Federal regulators	65	17	12	2	4	0	0	82	6	47
2019	Compliance, inspection and enforcement	62	38	0	0	0	0	0	100	0	16
2019	Legal services	73	27	0	0	0	0	0	100	0	10
2019	Administration and operations	66	17	4	0	13	0	0	83	13	23
2019	Information technology	73	18	9	0	0	0	0	91	0	11
2019	Policy	71	10	19	0	0	0	0	81	0	11
2019	Other services to the public	76	18	5	0	0	0	0	95	0	16
2019	None of the above	76	17	0	0	7	0	0	93	7	12
2018	Federal regulators	51	23	0	4	17	0	4	78	22	29
2018	Compliance, inspection and enforcement	68	11	16	0	0	5	0	83	0	19
2018	Legal services	59	20	0	20	0	0	0	80	20	10
2018	Administration and operations	57	16	8	8	0	10	0	82	9	12
2018	Other services to the public	69	25	0	0	6	0	0	94	6	16
2017	Federal regulators	54	31	14	0	0	0	0	86	0	32
2017	Compliance, inspection and enforcement	86	7	6	0	0	0	0	94	0	15
2017	Administration and operations	70	10	10	5	0	5	0	84	5	19
2017	Human resources	92	0	8	0	0	0	0	92	0	12

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	34	0	0	0	0	0	100	0	11
2019	Federal regulators	62	25	11	0	2	0	0	87	2	47
2019	Compliance, inspection and enforcement	46	36	6	13	0	0	0	82	13	16
2019	Legal services	63	28	9	0	0	0	0	91	0	10
2019	Administration and operations	58	25	0	4	9	0	4	87	13	23
2019	Information technology	64	27	9	0	0	0	0	91	0	11
2019	Policy	53	37	10	0	0	0	0	90	0	11
2019	Other services to the public	72	17	5	5	0	0	0	89	5	16
2019	None of the above	36	42	15	0	7	0	0	78	7	12
2018	Federal regulators	48	19	11	4	14	0	4	70	19	29
2018	Compliance, inspection and enforcement	62	16	11	11	0	0	0	78	11	19
2018	Legal services	59	20	0	20	0	0	0	80	20	10
2018	Administration and operations	65	16	8	0	0	10	0	91	0	12
2018	Other services to the public	67	26	0	0	7	0	0	93	7	15
2017	Federal regulators	72	16	5	2	2	2	0	90	5	32
2017	Compliance, inspection and enforcement	74	26	0	0	0	0	0	100	0	15
2017	Administration and operations	65	15	10	10	0	0	0	80	10	19
2017	Human resources	75	0	25	0	0	0	0	75	0	12
2014	Federal regulators	55	23	7	5	8	0	2	80	13	59
2014	Compliance, inspection and enforcement	26	33	32	9	0	0	0	59	9	12
2014	Communications or public affairs	33	25	25	8	8	0	0	58	17	12
2014	Legal services	77	23	0	0	0	0	0	100	0	13
2014	Administration and operations	63	22	5	4	6	0	0	85	10	21
2014	Other services to the public	39	39	0	15	7	0	0	78	22	13
2014	None of the above	59	41	0	0	0	0	0	100	0	19

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Federal regulators	35	41	5	5	14	0	0	76	19	16

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	28	0	8	8	8	83	17	11
2019	Federal regulators	37	34	8	10	7	4	74	17	47
2019	Compliance, inspection and enforcement	24	32	14	20	5	6	59	26	16
2019	Legal services	21	37	10	31	0	0	58	31	10
2019	Administration and operations	38	39	13	9	0	0	78	9	22
2019	Information technology	38	18	27	7	0	9	62	8	11
2019	Policy	46	29	8	8	0	8	82	9	11
2019	Other services to the public	53	30	7	0	11	0	83	11	16
2019	None of the above	34	34	9	0	15	7	74	16	12
2018	Federal regulators	29	25	8	10	29	0	54	39	29
2018	Compliance, inspection and enforcement	43	14	32	11	0	0	57	11	19
2018	Legal services	28	41	10	10	10	0	69	20	10
2018	Administration and operations	24	43	16	8	8	0	67	16	12
2018	Other services to the public	38	31	19	12	0	0	69	12	16
2017	Federal regulators	24	28	27	5	13	2	53	19	32
2017	Compliance, inspection and enforcement	51	26	12	6	5	0	77	11	15
2017	Administration and operations	34	35	16	5	6	5	72	11	19
2017	Human resources	8	50	25	8	0	8	63	9	12
2014	Federal regulators	37	22	13	12	15	0	59	27	58
2014	Compliance, inspection and enforcement	17	17	41	8	0	17	41	9	12
2014	Communications or public affairs	41	17	17	8	8	8	63	18	12
2014	Legal services	43	24	8	16	8	0	67	24	12
2014	Administration and operations	25	56	9	6	0	5	84	6	21
2014	Other services to the public	23	24	8	30	7	8	51	40	13
2014	None of the above	0	27	20	31	5	16	32	44	19

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	28	8	0	8	8	83	9	11
2019	Federal regulators	35	32	12	8	10	2	68	19	47
2019	Compliance, inspection and enforcement	17	32	14	24	13	0	49	37	16
2019	Legal services	21	37	0	42	0	0	58	42	10
2019	Administration and operations	42	35	14	5	5	0	77	9	22
2019	Information technology	38	27	9	26	0	0	65	26	11
2019	Policy	36	48	17	0	0	0	83	0	11
2019	Other services to the public	59	24	7	0	11	0	83	11	16
2019	None of the above	26	34	25	7	7	0	60	15	12
2018	Federal regulators	26	24	11	10	29	0	50	39	29
2018	Compliance, inspection and enforcement	38	35	11	16	0	0	73	16	19
2018	Legal services	28	10	20	31	10	0	39	41	10
2018	Administration and operations	33	43	16	0	8	0	76	8	12
2018	Other services to the public	50	19	12	19	0	0	69	19	16
2017	Federal regulators	18	44	8	17	13	0	62	31	32
2017	Compliance, inspection and enforcement	40	37	18	5	0	0	77	5	15
2017	Administration and operations	25	45	25	0	6	0	70	6	19
2017	Human resources	16	25	41	18	0	0	41	18	12
2014	Federal regulators	35	24	18	10	13	0	58	24	59
2014	Compliance, inspection and enforcement	9	17	58	16	0	0	26	16	12
2014	Communications or public affairs	42	42	0	0	17	0	83	17	12
2014	Legal services	32	37	16	8	8	0	69	16	13
2014	Administration and operations	28	43	16	14	0	0	70	14	21
2014	Other services to the public	23	31	15	15	7	8	59	24	13
2014	None of the above	0	42	15	20	16	6	45	38	19

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	28	26	10	8	0	56	18	11
2019	Federal regulators	29	29	17	12	9	5	60	22	46
2019	Compliance, inspection and enforcement	18	31	7	19	20	6	52	41	16
2019	Legal services	21	37	10	31	0	0	58	31	10
2019	Administration and operations	28	38	21	9	4	0	66	13	23
2019	Information technology	29	27	0	26	9	9	62	38	11
2019	Policy	36	48	17	0	0	0	83	0	11
2019	Other services to the public	53	24	7	0	11	5	82	11	16
2019	None of the above	26	43	7	17	7	0	69	24	12
2018	Federal regulators	17	33	18	11	21	0	50	32	29
2018	Compliance, inspection and enforcement	32	36	16	11	5	0	68	16	19
2018	Legal services	18	20	20	31	10	0	39	41	10
2018	Administration and operations	33	43	8	16	0	0	76	16	12
2018	Other services to the public	31	38	19	12	0	0	69	12	16
2017	Federal regulators	22	31	12	20	16	0	53	36	32
2017	Compliance, inspection and enforcement	26	38	18	17	0	0	64	17	15
2017	Administration and operations	25	34	25	5	6	5	62	11	19
2017	Human resources	8	8	66	18	0	0	16	18	12
2014	Federal regulators	27	36	15	12	10	0	64	21	59
2014	Compliance, inspection and enforcement	9	17	50	8	0	16	31	9	12
2014	Communications or public affairs	33	33	8	17	8	0	66	25	12
2014	Legal services	39	45	8	0	8	0	84	8	13
2014	Administration and operations	19	50	10	11	0	10	77	12	21
2014	Other services to the public	16	39	15	7	15	8	59	24	13
2014	None of the above	0	47	10	26	5	11	53	35	19

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	24	20	10	8	0	62	18	11
2019	Federal regulators	19	30	22	14	6	9	53	23	47
2019	Compliance, inspection and enforcement	19	24	18	33	6	0	43	38	16
2019	Legal services	49	9	21	21	0	0	58	21	10
2019	Administration and operations	32	30	13	12	13	0	62	25	23
2019	Information technology	18	36	18	0	9	18	67	11	11
2019	Policy	26	37	27	10	0	0	63	10	11
2019	Other services to the public	46	26	12	0	11	5	76	11	16
2019	None of the above	16	44	7	9	24	0	59	33	12
2018	Federal regulators	13	28	17	11	32	0	40	43	29
2018	Compliance, inspection and enforcement	27	35	5	22	11	0	62	32	19
2018	Legal services	18	41	20	10	10	0	59	20	10
2018	Administration and operations	24	51	16	8	0	0	76	8	12
2018	Other services to the public	25	38	12	19	0	6	67	20	16
2017	Federal regulators	15	35	9	21	20	0	50	41	32
2017	Compliance, inspection and enforcement	19	64	12	0	5	0	83	5	15
2017	Administration and operations	25	45	20	10	0	0	69	10	19
2017	Human resources	16	58	8	9	9	0	74	18	12
2014	Federal regulators	25	24	15	20	16	0	49	36	59
2014	Compliance, inspection and enforcement	9	17	49	25	0	0	26	25	12
2014	Communications or public affairs	33	33	0	25	8	0	66	34	12
2014	Legal services	17	60	8	15	0	0	77	15	13
2014	Administration and operations	19	57	18	0	0	6	81	0	21
2014	Other services to the public	23	31	8	15	22	0	54	38	13
2014	None of the above	12	37	15	20	10	5	52	32	19

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	9	29	0	20	0	51	20	10
2019	Federal regulators	51	27	7	5	4	6	84	9	47
2019	Compliance, inspection and enforcement	51	26	0	17	6	0	77	23	16
2019	Legal services	49	0	30	21	0	0	49	21	10
2019	Administration and operations	32	46	17	4	0	0	79	4	23
2019	Information technology	38	27	26	0	0	9	72	0	11
2019	Policy	45	37	18	0	0	0	82	0	11
2019	Other services to the public	70	24	0	0	0	5	100	0	16
2019	None of the above	54	17	15	7	7	0	71	15	12

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	36	0	0	8	0	0	92	8	11
2019	Federal regulators	49	23	20	4	2	0	2	73	6	47
2019	Compliance, inspection and enforcement	35	46	13	0	7	0	0	80	7	16
2019	Legal services	70	9	10	10	0	0	0	79	10	10
2019	Administration and operations	62	34	0	0	4	0	0	96	4	23
2019	Information technology	54	27	9	9	0	0	0	82	9	11
2019	Policy	45	55	0	0	0	0	0	100	0	11
2019	Other services to the public	77	17	5	0	0	0	0	95	0	16
2019	None of the above	42	58	0	0	0	0	0	100	0	12
2018	Federal regulators	36	32	11	14	7	0	0	68	21	29
2018	Compliance, inspection and enforcement	43	46	5	0	0	5	0	94	0	19
2018	Legal services	39	41	10	10	0	0	0	80	10	10
2018	Administration and operations	51	49	0	0	0	0	0	100	0	12
2018	Other services to the public	50	44	6	0	0	0	0	94	0	16
2017	Federal regulators	33	36	20	6	4	0	0	69	10	32
2017	Compliance, inspection and enforcement	45	44	11	0	0	0	0	89	0	15
2017	Administration and operations	46	44	11	0	0	0	0	89	0	19
2017	Human resources	58	33	0	9	0	0	0	91	9	12
2014	Federal regulators	60	32	8	0	0	0	0	92	0	59
2014	Compliance, inspection and enforcement	17	67	16	0	0	0	0	84	0	12
2014	Communications or public affairs	66	25	8	0	0	0	0	92	0	12
2014	Legal services	61	39	0	0	0	0	0	100	0	13
2014	Administration and operations	38	52	11	0	0	0	0	89	0	21
2014	Other services to the public	47	38	8	7	0	0	0	85	7	13
2014	None of the above	39	31	20	10	0	0	0	69	10	19

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	46	18	10	8	0	64	18	11
2019	Federal regulators	18	38	12	15	14	2	57	30	47
2019	Compliance, inspection and enforcement	20	18	20	24	19	0	38	42	16
2019	Legal services	40	10	19	30	0	0	51	30	10
2019	Administration and operations	23	38	26	9	4	0	62	13	23
2019	Information technology	29	27	18	26	0	0	56	26	11
2019	Policy	16	74	0	0	0	10	100	0	11
2019	Other services to the public	48	36	0	11	0	5	89	11	16
2019	None of the above	17	35	31	17	0	0	52	17	12

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	44	8	8	10	0	0	74	18	11
2019	Federal regulators	34	29	21	9	4	0	2	65	13	47
2019	Compliance, inspection and enforcement	35	38	0	21	0	6	0	77	23	16
2019	Legal services	61	28	0	0	0	0	10	100	0	10
2019	Administration and operations	58	29	4	9	0	0	0	87	9	23
2019	Information technology	54	18	9	9	9	0	0	73	18	11
2019	Policy	37	26	37	0	0	0	0	63	0	11
2019	Other services to the public	70	17	0	0	5	7	0	94	6	16
2019	None of the above	25	75	0	0	0	0	0	100	0	12
2018	Federal regulators	38	14	14	21	11	3	0	53	32	29
2018	Compliance, inspection and enforcement	51	38	0	5	0	5	0	94	6	19
2018	Legal services	49	10	20	10	10	0	0	59	20	10
2018	Administration and operations	43	33	0	16	8	0	0	76	24	12
2018	Other services to the public	44	19	31	0	6	0	0	63	6	16
2017	Federal regulators	53	22	2	10	8	4	0	79	19	32
2017	Compliance, inspection and enforcement	70	12	6	6	5	0	0	83	11	15
2017	Administration and operations	50	19	15	5	11	0	0	69	16	19
2017	Human resources	41	34	8	8	0	8	0	82	9	12
2014	Federal regulators	59	17	7	3	13	2	0	77	16	59
2014	Compliance, inspection and enforcement	9	42	41	0	0	9	0	55	0	12
2014	Communications or public affairs	58	25	8	0	0	8	0	91	0	12
2014	Legal services	53	17	7	16	0	0	8	75	17	13
2014	Administration and operations	33	47	4	9	0	6	0	85	10	21
2014	Other services to the public	30	39	8	22	0	0	0	69	22	13
2014	None of the above	32	43	15	5	5	0	0	75	10	19

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	28	18	0	8	8	72	9	11
2019	Federal regulators	30	29	21	8	8	2	61	17	47
2019	Compliance, inspection and enforcement	38	22	15	18	0	6	64	20	15
2019	Legal services	52	30	0	18	0	0	82	18	10
2019	Administration and operations	36	38	9	9	4	4	78	13	23
2019	Information technology	47	26	27	0	0	0	73	0	11
2019	Policy	26	56	18	0	0	0	82	0	11
2019	Other services to the public	50	37	7	0	6	0	87	6	15
2019	None of the above	25	68	7	0	0	0	93	0	12
2018	Federal regulators	30	30	7	10	22	0	60	32	29
2018	Compliance, inspection and enforcement	49	17	28	0	0	6	70	0	18
2018	Legal services	28	20	20	20	0	10	54	23	10
2018	Administration and operations	43	33	16	0	8	0	76	8	12
2018	Other services to the public	44	31	12	12	0	0	75	12	16

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	28	36	0	8	0	8	52	9	11
2019	Federal regulators	23	19	28	10	13	4	5	45	25	47
2019	Compliance, inspection and enforcement	13	18	14	25	14	11	5	36	47	16
2019	Legal services	21	9	10	9	40	10	0	33	55	10
2019	Administration and operations	37	12	30	9	4	9	0	53	14	23
2019	Information technology	47	9	17	9	9	0	9	62	20	11
2019	Policy	16	49	8	18	0	0	8	71	20	11
2019	Other services to the public	46	31	0	0	11	12	0	88	12	16
2019	None of the above	9	43	9	15	8	7	8	62	27	12
2018	Federal regulators	17	17	12	18	35	0	0	35	53	28
2018	Compliance, inspection and enforcement	27	5	22	9	16	11	10	41	32	19
2018	Legal services	20	20	10	8	41	0	0	41	49	10
2018	Administration and operations	41	8	8	16	16	10	0	54	36	12
2018	Other services to the public	38	6	6	6	25	19	0	54	38	16
2017	Federal regulators	14	14	15	12	19	22	3	38	42	32
2017	Compliance, inspection and enforcement	14	12	17	18	6	32	0	38	36	15
2017	Administration and operations	20	25	20	15	6	14	0	53	24	19
2017	Human resources	16	25	8	34	0	16	0	50	40	12
2014	Federal regulators	22	11	22	8	25	7	5	37	38	59
2014	Compliance, inspection and enforcement	9	9	34	33	7	9	0	19	44	12
2014	Communications or public affairs	16	25	8	8	17	8	17	55	34	12
2014	Legal services	24	15	23	16	16	0	7	42	33	13
2014	Administration and operations	19	4	34	14	19	10	0	26	36	21
2014	Other services to the public	22	8	7	0	38	24	0	40	50	13
2014	None of the above	11	10	11	25	31	11	0	24	64	19

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	46	18	10	8	0	0	64	18	11
2019	Federal regulators	29	26	23	10	9	2	2	57	19	47
2019	Compliance, inspection and enforcement	15	34	21	0	23	6	0	53	24	14
2019	Legal services	31	30	30	9	0	0	0	61	9	10
2019	Administration and operations	41	33	13	4	9	0	0	74	13	23
2019	Information technology	54	18	9	0	18	0	0	73	18	11
2019	Policy	36	28	29	0	0	8	0	69	0	11
2019	Other services to the public	54	12	5	5	5	18	0	81	13	16
2019	None of the above	27	42	15	17	0	0	0	69	17	12
2018	Federal regulators	20	27	14	18	18	3	0	48	37	29
2018	Compliance, inspection and enforcement	41	21	22	11	5	0	0	62	16	19
2018	Legal services	20	18	10	31	20	0	0	39	51	10
2018	Administration and operations	49	24	27	0	0	0	0	73	0	12
2018	Other services to the public	50	31	6	6	6	0	0	81	12	16
2017	Federal regulators	14	41	16	13	13	2	0	57	27	32
2017	Compliance, inspection and enforcement	32	50	11	6	0	0	0	83	6	15
2017	Administration and operations	46	34	0	10	0	10	0	89	11	19
2017	Human resources	25	58	8	9	0	0	0	83	9	12
2014	Federal regulators	33	27	13	10	15	0	2	61	25	59
2014	Compliance, inspection and enforcement	17	41	42	0	0	0	0	58	0	12
2014	Communications or public affairs	58	16	0	17	0	8	0	82	18	12
2014	Legal services	54	31	0	8	8	0	0	84	16	13
2014	Administration and operations	56	34	10	0	0	0	0	90	0	21
2014	Other services to the public	7	55	7	15	15	0	0	63	30	13
2014	None of the above	21	52	5	5	5	11	0	83	11	19

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	8	56	0	18	0	8	20	20	11
2019	Federal regulators	15	30	13	15	21	0	7	49	38	47
2019	Compliance, inspection and enforcement	14	29	7	13	20	10	7	52	39	16
2019	Legal services	31	39	9	0	21	0	0	70	21	10
2019	Administration and operations	19	26	14	14	14	5	9	53	31	22
2019	Information technology	47	26	9	0	18	0	0	73	18	11
2019	Policy	29	29	17	11	0	0	15	68	13	11
2019	Other services to the public	40	12	12	7	16	13	0	60	26	16
2019	None of the above	9	33	41	8	0	0	8	47	9	12
2018	Federal regulators	17	17	13

2019 Public Service Employee Survey Results for Canadian Transportation Agency by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.