2019 Public Service Employee Survey Results for Canadian Transportation Agency by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 38 5 0 0 0 0 95 0 21
2019 Provides services to public - Both English and French 51 28 6 8 6 0 0 79 15 59
2017 Provides services to public - English only 59 35 6 0 0 0 0 94 0 14
2017 Provides services to public - Both English and French 31 54 3 8 4 0 0 85 12 51
2014 Provides services to public - English only 39 35 6 16 5 0 0 73 21 18
2014 Provides services to public - Both English and French 44 46 0 7 3 0 0 90 10 59
2011 Provides services to public - English only 50 40 0 10 0 0 0 90 10 20
2011 Provides services to public - Both English and French 49 36 10 2 3 0 0 85 5 59
2008 Provides services to public - English only 37 52 7 4 0 0 0 89 4 27
2008 Provides services to public - Both English and French 56 30 6 6 4 0 0 85 9 54

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 85 10 5 0 0 0 0 95 0 21
2019 Provides services to public - Both English and French 55 20 5 7 13 0 0 75 20 59
2017 Provides services to public - English only 86 7 6 0 0 0 0 94 0 14
2017 Provides services to public - Both English and French 51 16 9 14 10 0 0 67 24 51
2014 Provides services to public - English only 78 22 0 0 0 0 0 100 0 18
2014 Provides services to public - Both English and French 41 27 15 8 8 0 0 68 17 59
2011 Provides services to public - English only 85 10 0 0 5 0 0 95 5 20
2011 Provides services to public - Both English and French 54 20 13 10 3 0 0 74 13 59
2008 Provides services to public - English only 70 19 4 4 4 0 0 89 7 27
2008 Provides services to public - Both English and French 44 26 11 15 4 0 0 70 19 54

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 61 10 5 4 0 0 81 9 21
2019 Provides services to public - Both English and French 60 20 7 7 6 0 0 80 13 59
2017 Provides services to public - English only 58 21 21 0 0 0 0 79 0 14
2017 Provides services to public - Both English and French 57 38 2 2 2 0 0 95 3 51
2014 Provides services to public - English only 44 45 6 0 6 0 0 89 6 18
2014 Provides services to public - Both English and French 61 38 0 0 2 0 0 98 2 59
2011 Provides services to public - English only 70 30 0 0 0 0 0 100 0 20
2011 Provides services to public - Both English and French 57 32 8 3 0 0 0 88 3 58

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 29 14 17 0 0 0 69 17 21
2019 Provides services to public - Both English and French 48 27 10 8 5 0 2 76 13 59
2017 Provides services to public - English only 44 30 14 6 6 0 0 74 12 14
2017 Provides services to public - Both English and French 51 26 3 15 2 0 4 80 17 51
2014 Provides services to public - English only 22 32 11 24 11 0 0 55 34 18
2014 Provides services to public - Both English and French 33 35 8 17 7 0 0 68 24 58
2011 Provides services to public - English only 41 29 15 15 0 0 0 70 15 20
2011 Provides services to public - Both English and French 45 25 13 15 2 0 0 70 16 59
2008 Provides services to public - English only 30 41 19 7 4 0 0 70 11 27
2008 Provides services to public - Both English and French 46 31 15 4 4 0 0 78 7 54

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 21 17 0 5 0 0 78 5 21
2019 Provides services to public - Both English and French 55 29 4 8 4 0 0 83 13 59
2017 Provides services to public - English only 72 22 6 0 0 0 0 94 0 14
2017 Provides services to public - Both English and French 65 24 9 2 0 0 0 89 2 49
2014 Provides services to public - English only 46 38 6 11 0 0 0 84 11 18
2014 Provides services to public - Both English and French 54 27 7 5 5 2 0 83 10 59

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 91 4 0 0 5 0 0 95 5 21
2019 Provides services to public - Both English and French 59 32 0 4 5 0 0 91 9 59
2017 Provides services to public - English only 59 27 14 0 0 0 0 86 0 14
2017 Provides services to public - Both English and French 58 30 5 7 0 0 0 88 7 51
2014 Provides services to public - English only 34 33 17 11 5 0 0 67 15 18
2014 Provides services to public - Both English and French 37 32 13 7 12 0 0 69 18 59
2011 Provides services to public - English only 55 35 0 5 5 0 0 90 10 20
2011 Provides services to public - Both English and French 52 25 5 10 8 0 0 77 18 59

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 29 9 9 5 0 0 77 14 21
2019 Provides services to public - Both English and French 52 31 8 4 5 0 0 83 8 59
2017 Provides services to public - English only 21 65 14 0 0 0 0 86 0 14
2017 Provides services to public - Both English and French 38 42 15 4 2 0 0 79 5 51
2014 Provides services to public - English only 40 22 11 16 10 0 0 62 26 18
2014 Provides services to public - Both English and French 30 50 7 7 7 0 0 80 13 59
2011 Provides services to public - English only 45 30 15 5 5 0 0 75 10 20
2011 Provides services to public - Both English and French 29 51 10 3 6 0 0 81 9 59
2008 Provides services to public - English only 48 33 7 7 4 0 0 81 11 27
2008 Provides services to public - Both English and French 44 37 11 2 6 0 0 81 7 54

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 29 0 9 10 0 0 81 19 21
2019 Provides services to public - Both English and French 40 39 8 12 1 0 0 79 13 58
2017 Provides services to public - English only 30 56 7 7 0 0 0 85 7 14
2017 Provides services to public - Both English and French 36 34 12 8 10 0 0 70 18 51
2014 Provides services to public - English only 24 22 17 16 21 0 0 46 37 18
2014 Provides services to public - Both English and French 21 33 17 12 17 0 0 54 29 59
2011 Provides services to public - English only 15 50 4 15 15 0 0 65 30 20
2011 Provides services to public - Both English and French 29 32 18 11 10 0 0 61 21 59

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 49 12 9 0 0 0 79 9 21
2019 Provides services to public - Both English and French 42 34 6 10 7 0 0 76 17 57
2017 Provides services to public - English only 30 57 7 6 0 0 0 86 6 14
2017 Provides services to public - Both English and French 35 38 13 9 5 0 0 73 14 51

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 23 14 4 0 0 0 82 4 21
2019 Provides services to public - Both English and French 56 30 5 4 5 0 0 86 9 57
2017 Provides services to public - English only 51 49 0 0 0 0 0 100 0 14
2017 Provides services to public - Both English and French 48 32 15 2 3 0 0 80 5 51
2014 Provides services to public - English only 51 16 17 5 11 0 0 68 16 18
2014 Provides services to public - Both English and French 42 39 12 5 2 0 0 81 7 59
2011 Provides services to public - English only 55 30 9 0 5 0 0 86 5 20
2011 Provides services to public - Both English and French 38 40 16 3 3 0 0 78 6 59
2008 Provides services to public - English only 56 26 7 11 0 0 0 81 11 27
2008 Provides services to public - Both English and French 46 41 6 6 2 0 0 87 7 54

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 33 4 9 10 0 0 77 19 21
2019 Provides services to public - Both English and French 39 35 8 14 3 0 0 74 17 57
2017 Provides services to public - English only 30 63 7 0 0 0 0 93 0 14
2017 Provides services to public - Both English and French 43 19 11 17 11 0 0 61 28 51

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 20 18 0 5 0 0 76 5 20
2019 Provides services to public - Both English and French 64 31 2 2 1 0 0 95 3 58
2017 Provides services to public - English only 57 43 0 0 0 0 0 100 0 14
2017 Provides services to public - Both English and French 53 43 2 0 2 0 0 96 2 51
2014 Provides services to public - English only 57 22 11 0 10 0 0 78 10 18
2014 Provides services to public - Both English and French 55 39 2 3 2 0 0 93 5 59
2011 Provides services to public - English only 66 19 15 0 0 0 0 85 0 20
2011 Provides services to public - Both English and French 64 31 2 1 2 0 0 95 3 59

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 18 12 5 10 0 0 73 15 21
2019 Provides services to public - Both English and French 31 47 3 5 10 2 2 81 16 59
2017 Provides services to public - English only 51 28 21 0 0 0 0 79 0 14
2017 Provides services to public - Both English and French 34 41 7 17 2 0 0 75 18 50
2014 Provides services to public - English only 24 43 11 11 10 0 0 67 21 18
2014 Provides services to public - Both English and French 28 36 9 15 12 0 0 64 27 59
2011 Provides services to public - English only 40 25 25 0 9 0 0 65 9 20
2011 Provides services to public - Both English and French 40 32 8 10 10 0 0 72 20 59

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 27 4 10 5 0 0 81 15 21
2019 Provides services to public - Both English and French 42 38 10 3 7 0 0 80 10 59
2017 Provides services to public - English only 51 42 0 7 0 0 0 93 7 14
2017 Provides services to public - Both English and French 44 26 19 3 7 0 0 71 10 51
2014 Provides services to public - English only 35 28 11 6 21 0 0 62 27 18
2014 Provides services to public - Both English and French 33 31 14 9 13 0 0 64 22 59

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 14 8 0 10 0 0 82 10 21
2019 Provides services to public - Both English and French 46 37 5 9 3 0 0 83 12 58
2017 Provides services to public - English only 44 37 0 12 6 0 0 81 19 14
2017 Provides services to public - Both English and French 44 27 18 3 7 0 0 71 10 51
2014 Provides services to public - English only 29 44 17 5 5 0 0 73 10 18
2014 Provides services to public - Both English and French 41 31 12 5 12 0 0 71 17 59
2011 Provides services to public - English only 40 45 10 5 0 0 0 85 5 20
2011 Provides services to public - Both English and French 47 33 12 7 1 0 0 80 8 59

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 29 5 13 0 0 0 82 13 21
2019 Provides services to public - Both English and French 57 33 6 2 3 0 0 90 4 59
2017 Provides services to public - English only 42 52 6 0 0 0 0 94 0 14
2017 Provides services to public - Both English and French 43 37 16 0 3 0 0 80 3 51
2014 Provides services to public - English only 35 39 6 11 10 0 0 73 21 18
2014 Provides services to public - Both English and French 35 42 7 8 8 0 0 77 16 59
2011 Provides services to public - English only 50 30 15 0 5 0 0 80 5 20
2011 Provides services to public - Both English and French 36 51 3 5 5 0 0 87 10 59
2008 Provides services to public - English only 52 33 4 11 0 0 0 85 11 27
2008 Provides services to public - Both English and French 50 33 9 4 4 0 0 83 7 54

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 43 14 0 0 0 0 86 0 21
2019 Provides services to public - Both English and French 40 38 10 5 8 0 0 77 13 58
2017 Provides services to public - English only 30 63 7 0 0 0 0 93 0 14
2017 Provides services to public - Both English and French 39 28 18 9 6 0 0 67 15 51
2014 Provides services to public - English only 17 45 11 17 10 0 0 62 27 18
2014 Provides services to public - Both English and French 31 40 16 3 8 0 2 72 12 58
2011 Provides services to public - English only 49 35 5 0 10 0 0 85 10 20
2011 Provides services to public - Both English and French 33 42 13 8 3 0 0 75 12 58
2008 Provides services to public - English only 22 33 22 11 11 0 0 56 22 27
2008 Provides services to public - Both English and French 30 31 19 9 11 0 0 61 20 54

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 4 30 37 19 10 0 0 30 34 21
2019 Provides services to public - Both English and French 21 12 26 22 15 2 2 38 34 59
2017 Provides services to public - English only 6 7 49 22 15 0 0 37 14 14
2017 Provides services to public - Both English and French 15 22 35 16 12 0 0 28 37 51
2014 Provides services to public - English only 16 33 28 16 7 0 0 23 49 18
2014 Provides services to public - Both English and French 17 26 33 17 7 0 0 24 43 59
2011 Provides services to public - English only 0 31 29 15 25 0 0 40 31 20
2011 Provides services to public - Both English and French 6 18 38 26 8 3 0 36 25 59
2008 Provides services to public - English only 11 44 22 15 4 0 4 19 58 27
2008 Provides services to public - Both English and French 19 24 35 17 4 0 2 21 43 54

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 5 9 23 34 25 4 0 61 15 21
2019 Provides services to public - Both English and French 8 8 24 32 22 3 3 58 17 59
2017 Provides services to public - English only 7 0 37 32 24 0 0 56 7 13
2017 Provides services to public - Both English and French 9 18 29 20 22 0 2 43 27 51
2014 Provides services to public - English only 0 27 39 11 24 0 0 34 27 18
2014 Provides services to public - Both English and French 17 10 22 31 13 2 5 48 29 59
2011 Provides services to public - English only 0 20 30 20 30 0 0 50 20 20
2011 Provides services to public - Both English and French 10 10 10 32 35 2 2 69 21 59
2008 Provides services to public - English only 15 33 19 19 11 0 4 31 50 27
2008 Provides services to public - Both English and French 4 22 33 30 7 2 2 38 27 54

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 13 52 14 15 0 5 31 14 21
2019 Provides services to public - Both English and French 8 13 27 22 25 2 3 50 22 59
2017 Provides services to public - English only 12 14 37 7 22 0 7 32 28 14
2017 Provides services to public - Both English and French 8 23 20 28 15 0 6 46 33 51
2014 Provides services to public - English only 21 21 17 28 13 0 0 41 43 18
2014 Provides services to public - Both English and French 17 23 24 24 9 0 4 34 42 59
2011 Provides services to public - English only 15 20 25 25 15 0 0 40 35 20
2011 Provides services to public - Both English and French 18 14 31 15 20 0 1 36 32 58
2008 Provides services to public - English only 26 33 15 19 7 0 0 26 59 27
2008 Provides services to public - Both English and French 22 17 33 15 11 2 0 26 40 54

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 5 29 10 57 0 0 66 5 20
2019 Provides services to public - Both English and French 9 10 22 23 32 2 2 57 20 59
2017 Provides services to public - English only 12 7 21 15 44 0 0 59 20 14
2017 Provides services to public - Both English and French 15 15 24 22 19 3 2 44 31 51
2014 Provides services to public - English only 5 27 39 17 13 0 0 29 32 18
2014 Provides services to public - Both English and French 12 21 26 29 10 0 2 40 34 59
2011 Provides services to public - English only 0 10 29 25 35 0 0 61 10 20
2011 Provides services to public - Both English and French 7 15 27 30 18 3 1 49 23 59
2008 Provides services to public - English only 15 22 30 22 7 0 4 31 38 27
2008 Provides services to public - Both English and French 9 15 41 24 9 2 0 34 25 54

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 5 13 17 21 44 0 0 65 18 21
2019 Provides services to public - Both English and French 19 16 21 21 20 0 3 42 36 59
2017 Provides services to public - English only 12 28 7 15 30 7 0 48 44 14
2017 Provides services to public - Both English and French 15 34 23 17 8 0 4 25 51 51
2014 Provides services to public - English only 28 21 28 5 18 0 0 23 49 18
2014 Provides services to public - Both English and French 25 27 17 15 9 3 3 25 56 59
2011 Provides services to public - English only 15 5 30 25 25 0 0 50 20 20
2011 Provides services to public - Both English and French 11 18 32 21 13 4 0 35 31 59
2008 Provides services to public - English only 33 19 22 19 0 4 4 20 56 27
2008 Provides services to public - Both English and French 19 20 33 19 7 0 2 26 40 54

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 5 8 24 27 35 0 0 62 14 20
2019 Provides services to public - Both English and French 8 16 22 24 22 3 5 50 26 58
2017 Provides services to public - English only 12 15 21 15 30 7 0 48 29 14
2017 Provides services to public - Both English and French 10 26 21 16 20 2 6 39 38 51
2014 Provides services to public - English only 0 11 35 23 19 6 6 48 13 17
2014 Provides services to public - Both English and French 7 8 27 31 24 2 2 57 15 59
2011 Provides services to public - English only 0 5 35 35 25 0 0 60 5 20
2011 Provides services to public - Both English and French 6 12 33 25 18 4 2 46 19 59
2008 Provides services to public - English only 26 4 33 11 19 0 7 32 32 27
2008 Provides services to public - Both English and French 6 22 33 20 11 6 2 34 30 54

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 13 37 21 30 0 0 50 13 21
2019 Provides services to public - Both English and French 6 10 27 21 34 0 2 57 16 58
2017 Provides services to public - English only 12 0 43 7 37 0 0 44 12 14
2017 Provides services to public - Both English and French 8 22 29 18 13 5 5 35 33 51
2014 Provides services to public - English only 11 32 28 16 13 0 0 29 43 18
2014 Provides services to public - Both English and French 13 30 20 24 10 0 2 35 45 59

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 5 25 22 48 0 0 70 5 21
2019 Provides services to public - Both English and French 5 7 18 32 36 0 2 69 12 59
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 86 5 5 4 0 0 0 91 4 21
2019 Provides services to public - Both English and French 63 19 5 3 9 0 0 82 12 58
2017 Provides services to public - English only 85 15 0 0 0 0 0 100 0 14
2017 Provides services to public - Both English and French 62 9 8 15 7 0 0 71 21 51
2014 Provides services to public - English only 62 38 0 0 0 0 0 100 0 18
2014 Provides services to public - Both English and French 59 17 7 5 12 0 0 76 17 59
2011 Provides services to public - English only 66 19 10 0 5 0 0 85 5 20
2011 Provides services to public - Both English and French 72 7 5 8 8 0 0 79 16 59
2008 Provides services to public - English only 67 15 4 0 4 0 11 92 4 27
2008 Provides services to public - Both English and French 57 24 11 4 4 0 0 81 7 54

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 34 22 4 5 0 5 67 10 21
2019 Provides services to public - Both English and French 32 29 13 11 6 7 2 67 19 59
2017 Provides services to public - English only 36 49 7 7 0 0 0 85 7 14
2017 Provides services to public - Both English and French 35 37 13 2 2 5 5 81 4 51
2014 Provides services to public - English only 29 22 22 11 16 0 0 51 26 18
2014 Provides services to public - Both English and French 27 26 13 7 20 2 5 56 30 59

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 38 5 9 0 4 0 85 10 21
2019 Provides services to public - Both English and French 53 30 5 10 2 0 0 83 12 57
2017 Provides services to public - English only 64 15 21 0 0 0 0 79 0 14
2017 Provides services to public - Both English and French 62 22 4 6 6 0 0 84 12 51
2014 Provides services to public - English only 46 17 17 0 21 0 0 62 21 18
2014 Provides services to public - Both English and French 41 23 10 14 12 0 0 64 26 59

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 44 9 0 0 0 0 91 0 21
2019 Provides services to public - Both English and French 51 30 10 9 0 0 0 82 9 59
2017 Provides services to public - English only 85 7 7 0 0 0 0 93 0 14
2017 Provides services to public - Both English and French 60 23 9 8 0 0 0 84 8 51
2014 Provides services to public - English only 57 28 0 5 10 0 0 85 15 18
2014 Provides services to public - Both English and French 37 41 10 5 7 0 0 78 12 59

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 29 14 5 0 4 0 80 5 21
2019 Provides services to public - Both English and French 36 51 5 5 2 0 2 88 7 59
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 29 23 0 5 0 0 71 5 21
2019 Provides services to public - Both English and French 62 19 8 4 3 2 2 84 7 59

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 23 18 0 5 0 0 77 5 21
2019 Provides services to public - Both English and French 54 33 10 3 0 0 0 87 3 59
2017 Provides services to public - English only 65 27 0 7 0 0 0 93 7 14
2017 Provides services to public - Both English and French 52 29 3 4 5 0 6 87 10 51
2014 Provides services to public - English only 40 23 11 16 11 0 0 63 27 18
2014 Provides services to public - Both English and French 37 38 8 9 7 2 0 76 16 59
2011 Provides services to public - English only 25 55 5 9 5 0 0 80 15 20
2011 Provides services to public - Both English and French 37 38 10 10 7 0 0 74 16 58
2008 Provides services to public - English only 44 26 4 15 11 0 0 70 26 27
2008 Provides services to public - Both English and French 39 37 9 6 6 2 2 79 12 54

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 22 9 0 5 0 0 86 5 21
2019 Provides services to public - Both English and French 60 26 6 7 0 2 0 87 7 59
2017 Provides services to public - English only 57 43 0 0 0 0 0 100 0 14
2017 Provides services to public - Both English and French 57 20 10 0 7 0 6 82 7 51
2014 Provides services to public - English only 34 33 11 10 11 0 0 68 21 18
2014 Provides services to public - Both English and French 46 34 8 3 7 2 0 81 10 59
2011 Provides services to public - English only 45 26 14 5 10 0 0 71 15 20
2011 Provides services to public - Both English and French 45 27 14 5 7 3 0 74 12 58
2008 Provides services to public - English only 52 22 0 15 11 0 0 74 26 27
2008 Provides services to public - Both English and French 42 32 11 6 6 4 0 76 12 53

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 19 12 0 5 0 0 83 5 21
2019 Provides services to public - Both English and French 65 24 10 0 2 0 0 88 2 59
2017 Provides services to public - English only 51 30 20 0 0 0 0 80 0 14
2017 Provides services to public - Both English and French 59 16 11 2 7 0 4 79 10 51
2014 Provides services to public - English only 40 22 6 26 5 0 0 63 32 18
2014 Provides services to public - Both English and French 44 31 8 9 9 0 0 75 17 59
2011 Provides services to public - English only 40 30 15 10 5 0 0 70 15 20
2011 Provides services to public - Both English and French 46 27 8 13 5 0 0 74 18 58
2008 Provides services to public - English only 44 26 0 19 11 0 0 70 30 27
2008 Provides services to public - Both English and French 43 31 13 4 7 0 2 75 11 54

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 100 0 0 0 0 0 0 100 0 21
2019 Provides services to public - Both English and French 83 12 0 2 3 0 0 95 5 58
2017 Provides services to public - English only 100 0 0 0 0 0 0 100 0 14
2017 Provides services to public - Both English and French 79 8 2 8 0 0 4 91 8 51
2014 Provides services to public - English only 89 11 0 0 0 0 0 100 0 18
2014 Provides services to public - Both English and French 71 17 2 2 5 0 3 91 7 59
2011 Provides services to public - English only 90 5 5 0 0 0 0 95 0 20
2011 Provides services to public - Both English and French 78 8 3 7 2 0 2 88 8 58
2008 Provides services to public - English only 85 0 4 0 4 0 7 92 4 27
2008 Provides services to public - Both English and French 70 20 2 6 2 0 0 91 7 54

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 82 13 0 0 5 0 0 95 5 21
2019 Provides services to public - Both English and French 80 15 0 2 2 2 0 96 4 59
2017 Provides services to public - English only 64 7 21 0 0 0 7 77 0 14
2017 Provides services to public - Both English and French 58 22 6 4 2 0 8 88 6 51
2014 Provides services to public - English only 56 16 6 11 5 0 5 76 17 18
2014 Provides services to public - Both English and French 46 24 9 3 7 5 7 79 11 59
2011 Provides services to public - English only 35 45 0 10 5 0 5 84 16 20
2011 Provides services to public - Both English and French 44 26 13 7 8 0 2 71 15 59

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 86 0 9 0 5 0 0 86 5 21
2019 Provides services to public - Both English and French 78 21 2 0 0 0 0 98 0 58
2017 Provides services to public - English only 72 22 6 0 0 0 0 94 0 14
2017 Provides services to public - Both English and French 68 14 4 7 3 0 4 86 10 51

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 14 13 5 0 0 0 82 5 21
2019 Provides services to public - Both English and French 65 30 2 2 2 0 0 95 3 59
2017 Provides services to public - English only 51 37 12 0 0 0 0 88 0 14
2017 Provides services to public - Both English and French 66 16 6 2 7 0 4 85 9 51
2014 Provides services to public - English only 34 28 17 11 10 0 0 62 21 18
2014 Provides services to public - Both English and French 42 32 12 3 10 0 0 75 14 59

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 33 0 6 7 0 6 86 14 16
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 51 9 0 0 4 0 90 0 21
2019 Provides services to public - Both English and French 45 24 13 8 6 3 0 71 15 59
2017 Provides services to public - English only 39 47 7 8 0 0 0 85 8 13
2017 Provides services to public - Both English and French 39 23 18 5 15 0 0 63 20 51
2014 Provides services to public - English only 24 22 17 16 22 0 0 46 37 18
2014 Provides services to public - Both English and French 18 20 21 17 17 8 0 41 37 59
2011 Provides services to public - English only 30 10 19 15 20 5 0 42 37 20
2011 Provides services to public - Both English and French 28 27 13 13 10 10 0 60 26 59

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 51 5 8 0 0 0 87 8 21
2019 Provides services to public - Both English and French 44 25 18 5 8 0 0 69 13 59
2017 Provides services to public - English only 43 37 12 7 0 0 0 80 7 14
2017 Provides services to public - Both English and French 34 26 16 11 13 0 0 61 24 51
2014 Provides services to public - English only 24 27 17 5 27 0 0 51 32 18
2014 Provides services to public - Both English and French 18 18 28 17 17 2 0 37 35 59
2011 Provides services to public - English only 35 15 25 10 14 0 0 50 24 20
2011 Provides services to public - Both English and French 32 20 21 10 13 3 0 54 24 59
2008 Provides services to public - English only 26 33 11 11 19 0 0 59 30 27
2008 Provides services to public - Both English and French 30 26 20 7 17 0 0 56 24 54

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 42 10 9 0 8 0 79 10 21
2019 Provides services to public - Both English and French 32 27 21 8 10 2 0 60 19 59
2017 Provides services to public - English only 30 43 12 15 0 0 0 73 15 14
2017 Provides services to public - Both English and French 28 25 21 10 16 0 0 53 26 51
2014 Provides services to public - English only 18 38 17 11 16 0 0 57 26 18
2014 Provides services to public - Both English and French 14 26 24 15 15 6 0 42 32 59
2011 Provides services to public - English only 30 30 19 15 0 5 0 64 16 20
2011 Provides services to public - Both English and French 29 29 14 18 5 5 0 61 24 59
2008 Provides services to public - English only 15 41 7 26 7 4 0 58 35 27
2008 Provides services to public - Both English and French 19 26 28 13 13 2 0 45 26 54

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 25 30 9 0 0 0 61 9 21
2019 Provides services to public - Both English and French 27 32 20 11 6 3 0 61 18 59
2017 Provides services to public - English only 51 22 12 15 0 0 0 73 15 14
2017 Provides services to public - Both English and French 25 41 17 7 11 0 0 66 17 51
2014 Provides services to public - English only 13 22 17 32 16 0 0 35 48 18
2014 Provides services to public - Both English and French 17 27 24 15 16 0 0 44 32 59
2011 Provides services to public - English only 25 25 15 24 5 5 0 53 31 20
2011 Provides services to public - Both English and French 21 31 15 21 10 2 0 53 32 59
2008 Provides services to public - English only 26 30 4 22 19 0 0 56 41 27
2008 Provides services to public - Both English and French 19 31 20 15 15 0 0 50 30 54

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 71 18 11 0 0 0 0 89 0 20
2019 Provides services to public - Both English and French 50 19 16 7 3 5 0 73 11 59
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 33 22 0 0 0 0 78 0 21
2019 Provides services to public - Both English and French 53 39 6 0 2 0 0 92 2 59
2017 Provides services to public - English only 52 35 14 0 0 0 0 86 0 14
2017 Provides services to public - Both English and French 46 35 11 3 5 0 0 81 8 51
2014 Provides services to public - English only 35 49 6 11 0 0 0 84 11 18
2014 Provides services to public - Both English and French 42 34 19 2 3 0 0 77 5 59
2011 Provides services to public - English only 45 45 10 0 0 0 0 90 0 20
2011 Provides services to public - Both English and French 60 29 7 1 3 0 0 89 5 59

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 44 9 18 4 4 0 67 23 21
2019 Provides services to public - Both English and French 28 34 19 10 9 0 0 62 19 58

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 42 14 4 0 4 0 81 4 21
2019 Provides services to public - Both English and French 41 40 5 7 5 2 0 83 12 59
2017 Provides services to public - English only 51 15 7 14 14 0 0 65 27 14
2017 Provides services to public - Both English and French 58 24 4 5 9 0 0 82 15 51
2014 Provides services to public - English only 29 16 23 21 11 0 0 45 32 18
2014 Provides services to public - Both English and French 26 33 20 5 13 2 0 60 19 59
2011 Provides services to public - English only 25 24 15 10 15 0 10 55 28 20
2011 Provides services to public - Both English and French 37 32 6 13 7 3 2 73 21 59
2008 Provides services to public - English only 26 52 15 0 7 0 0 78 7 27
2008 Provides services to public - Both English and French 33 39 4 13 6 6 0 76 20 54

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 39 13 0 4 4 0 82 4 21
2019 Provides services to public - Both English and French 40 29 21 5 5 0 0 70 10 57

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 19 29 8 4 4 5 55 13 21
2019 Provides services to public - Both English and French 29 23 17 12 6 9 3 60 20 59
2017 Provides services to public - English only 7 21 22 21 6 22 0 37 35 14
2017 Provides services to public - Both English and French 22 12 18 13 19 8 9 40 38 51
2014 Provides services to public - English only 13 0 11 11 48 17 0 15 72 18
2014 Provides services to public - Both English and French 13 7 15 22 29 9 5 23 59 59
2011 Provides services to public - English only 20 5 15 5 35 10 10 32 50 20
2011 Provides services to public - Both English and French 19 17 10 15 20 20 0 44 43 59

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 33 13 10 4 0 0 73 14 21
2019 Provides services to public - Both English and French 39 28 15 10 7 2 0 68 17 58
2017 Provides services to public - English only 44 36 0 12 7 0 0 80 20 14
2017 Provides services to public - Both English and French 40 30 12 12 6 0 0 70 18 51
2014 Provides services to public - English only 35 28 0 21 17 0 0 62 38 18
2014 Provides services to public - Both English and French 28 29 19 7 15 2 0 58 22 59
2011 Provides services to public - English only 25 35 10 25 5 0 0 60 30 20
2011 Provides services to public - Both English and French 41 26 6 13 12 2 0 68 25 59
2008 Provides services to public - English only 19 22 19 15 26 0 0 41 41 27
2008 Provides services to public - Both English and French 33 35 9 13 6 2 2 71 19 54

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 27 23 9 19 0 0 48 29 21
2019 Provides services to public - Both English and French 22 22 26 12 13 3 2 47 26 58
2017 Provides services to public - English only 37 36 7 0 14 0 6 78 15 14
2017 Provides services to public - Both English and French 25 24 17 14 17 3 0 51 32 51
2014 Provides services to public - English only 12 11 11 33 27 0 5 24 63 18
2014 Provides services to public - Both English and French 18 12 17 26 22 4 2 32 50 59
2011 Provides services to public - English only 10 20 15 25 25 5 0 32 52 20
2011 Provides services to public - Both English and French 16 25 18 18 18 5 0 43 38 59
2008 Provides services to public - English only 4 33 4 26 30 0 4 38 58 27
2008 Provides services to public - Both English and French 13 28 11 19 23 0 6 44 44 53

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 18 14 0 0 0 0 86 0 21
2019 Provides services to public - Both English and French 69 20 2 2 5 0 3 92 7 59

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 44 10 0 0 0 4 89 0 21
2019 Provides services to public - Both English and French 59 13 8 0 5 2 12 85 6 59

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 33 5 0 0 0 0 95 0 21
2019 Provides services to public - Both English and French 67 19 6 3 2 0 3 88 5 59

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 39 10 0 0 0 0 90 0 20
2019 Provides services to public - Both English and French 56 16 10 8 3 5 2 77 12 59

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 30 12 0 5 0 0 83 5 21
2019 Provides services to public - Both English and French 62 13 10 7 2 2 5 79 10 59

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 23 23 5 0 0 5 70 5 21
2019 Provides services to public - Both English and French 76 7 6 2 3 2 5 89 5 59

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 4 5 4 4 4 5 86 9 21
2019 Provides services to public - Both English and French 78 6 4 0 3 3 6 92 3 59

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 86 0 0 0 0 4 10 100 0 20
2019 Provides services to public - Both English and French 87 2 0 0 0 3 8 100 0 59

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 34 23 0 0 4 0 76 0 21
2019 Provides services to public - Both English and French 29 44 16 5 3 3 0 75 8 59
2017 Provides services to public - English only 30 43 6 14 7 0 0 73 21 14
2017 Provides services to public - Both English and French 39 30 17 8 5 0 0 69 13 51

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 37 4 0 0 0 0 96 0 21
2019 Provides services to public - Both English and French 42 40 12 2 3 0 0 82 5 59
2017 Provides services to public - English only 63 16 21 0 0 0 0 79 0 13
2017 Provides services to public - Both English and French 52 29 9 4 4 3 0 83 8 51
2014 Provides services to public - English only 34 22 28 5 10 0 0 56 15 18
2014 Provides services to public - Both English and French 34 39 14 3 7 3 0 75 11 59
2011 Provides services to public - English only 30 25 20 15 4 5 0 58 21 20
2011 Provides services to public - Both English and French 39 31 10 11 7 2 0 72 18 59

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 37 0 0 0 4 0 100 0 21
2019 Provides services to public - Both English and French 53 34 10 2 2 0 0 87 3 59
2017 Provides services to public - English only 44 36 14 0 0 6 0 85 0 14
2017 Provides services to public - Both English and French 51 28 13 0 4 4 0 83 4 51
2014 Provides services to public - English only 28 23 33 5 5 5 0 54 11 18
2014 Provides services to public - Both English and French 36 48 12 2 0 3 0 86 2 59

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 65 23 4 4 4 0 0 88 8 21
2019 Provides services to public - Both English and French 53 32 8 6 2 0 0 85 7 57
2017 Provides services to public - English only 51 30 20 0 0 0 0 80 0 14
2017 Provides services to public - Both English and French 47 35 5 5 8 0 0 82 12 50
2014 Provides services to public - English only 23 50 17 6 5 0 0 73 11 18
2014 Provides services to public - Both English and French 37 36 9 10 9 0 0 73 19 59
2011 Provides services to public - English only 50 19 5 25 0 0 0 70 25 20
2011 Provides services to public - Both English and French 47 25 16 8 3 0 0 72 12 59
2008 Provides services to public - English only 41 41 7 7 4 0 0 81 11 27
2008 Provides services to public - Both English and French 39 33 13 6 9 0 0 72 15 54

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 31 15 4 4 0 0 77 8 21
2019 Provides services to public - Both English and French 49 26 17 7 2 0 0 75 8 59
2017 Provides services to public - English only 44 36 6 14 0 0 0 80 14 14
2017 Provides services to public - Both English and French 41 29 8 6 14 3 0 71 20 51
2014 Provides services to public - English only 23 28 28 0 21 0 0 51 21 18
2014 Provides services to public - Both English and French 30 29 16 12 13 0 0 59 25 59
2011 Provides services to public - English only 30 20 35 5 10 0 0 50 15 20
2011 Provides services to public - Both English and French 36 29 20 7 8 0 0 65 15 58

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 31 5 14 4 0 0 77 18 21
2019 Provides services to public - Both English and French 48 29 11 10 2 0 0 77 12 58
2017 Provides services to public - English only 44 36 14 6 0 0 0 80 6 14
2017 Provides services to public - Both English and French 43 22 14 5 15 0 0 65 20 51
2014 Provides services to public - English only 18 27 23 16 16 0 0 45 32 18
2014 Provides services to public - Both English and French 30 38 9 13 10 0 0 68 23 59
2011 Provides services to public - English only 30 25 19 15 10 0 0 55 25 20
2011 Provides services to public - Both English and French 38 37 7 12 7 0 0 74 19 57
2008 Provides services to public - English only 33 26 7 30 4 0 0 59 33 27
2008 Provides services to public - Both English and French 26 41 17 11 6 0 0 67 17 54

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 15 38 9 0 4 0 51 10 21
2019 Provides services to public - Both English and French 53 23 15 5 3 2 0 77 8 59
2017 Provides services to public - English only 37 7 22 20 7 0 6 47 29 14
2017 Provides services to public - Both English and French 45 20 12 6 14 4 0 67 20 51
2014 Provides services to public - English only 29 16 6 22 27 0 0 45 49 18
2014 Provides services to public - Both English and French 29 27 7 12 17 5 3 61 31 59
2011 Provides services to public - English only 35 25 10 5 24 0 0 60 29 20
2011 Provides services to public - Both English and French 28 27 12 10 15 6 2 60 27 58
2008 Provides services to public - English only 41 19 7 19 7 0 7 64 28 27
2008 Provides services to public - Both English and French 28 28 15 17 9 2 0 58 27 53
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 25 33 43 21
2019 Provides services to public - Both English and French 21 47 32 59
2017 Provides services to public - English only 27 44 28 14
2017 Provides services to public - Both English and French 35 34 30 51
2014 Provides services to public - English only 33 45 22 18
2014 Provides services to public - Both English and French 34 34 32 59
2011 Provides services to public - English only 25 55 19 20
2011 Provides services to public - Both English and French 31 37 32 59
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 42 10 0 0 0 0 90 0 21
2019 Provides services to public - Both English and French 37 38 18 2 3 0 2 77 5 59

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 23 5 5 0 4 0 89 5 21
2019 Provides services to public - Both English and French 61 25 3 0 0 9 2 96 0 59
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 27 73 21
2019 Provides services to public - Both English and French 25 75 59

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 15 9 13 9 13 5 62 27 21
2019 Provides services to public - Both English and French 16 22 16 10 5 21 10 54 22 59
2017 Provides services to public - English only 15 7 21 14 0 28 15 39 24 14
2017 Provides services to public - Both English and French 23 21 15 4 8 24 5 62 17 51
2014 Provides services to public - English only 7 17 5 32 16 22 0 30 63 18
2014 Provides services to public - Both English and French 13 10 17 10 22 26 2 32 45 59

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 39 4 0 4 8 0 91 4 21
2019 Provides services to public - Both English and French 37 26 19 7 2 9 0 69 10 58
2017 Provides services to public - English only 44 22 27 6 0 0 0 67 6 14
2017 Provides services to public - Both English and French 41 22 17 0 11 8 0 69 12 50
2014 Provides services to public - English only 12 28 28 5 27 0 0 40 33 18
2014 Provides services to public - Both English and French 24 17 24 7 22 7 0 43 31 59
2011 Provides services to public - English only 36 30 15 14 5 0 0 66 19 20
2011 Provides services to public - Both English and French 42 25 16 8 7 2 0 68 15 59
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 14 19 0 4 18 5 69 5 21
2019 Provides services to public - Both English and French 23 15 20 2 5 26 9 59 10 59
2017 Provides services to public - English only 7 7 21 0 0 42 22 41 0 14
2017 Provides services to public - Both English and French 31 16 15 0 6 28 4 68 9 51
2014 Provides services to public - English only 12 22 28 11 5 22 0 44 20 18
2014 Provides services to public - Both English and French 15 15 19 5 8 32 5 48 22 59

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 19 9 0 4 8 0 86 4 21
2019 Provides services to public - Both English and French 38 28 20 2 3 8 2 73 5 59
2017 Provides services to public - English only 44 22 21 0 0 12 0 76 0 14
2017 Provides services to public - Both English and French 39 29 13 3 6 10 0 75 10 51
2014 Provides services to public - English only 17 22 34 6 10 11 0 45 18 18
2014 Provides services to public - Both English and French 22 29 21 5 7 15 2 61 14 59
2011 Provides services to public - English only 51 20 15 5 4 5 0 75 10 20
2011 Provides services to public - Both English and French 48 25 11 5 2 9 0 80 7 59
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 65 17 14 0 4 0 0 82 4 21
2019 Provides services to public - Both English and French 52 29 5 7 5 0 2 83 12 59
2017 Provides services to public - English only 36 42 15 7 0 0 0 78 7 14
2017 Provides services to public - Both English and French 40 22 12 14 10 0 2 63 25 50

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 33 13 0 5 0 0 82 5 21
2019 Provides services to public - Both English and French 37 21 17 13 11 0 2 59 24 59
2017 Provides services to public - English only 30 36 28 0 6 0 0 65 6 14
2017 Provides services to public - Both English and French 13 18 34 25 7 0 2 32 33 51

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 23 13 0 5 0 0 82 5 21
2019 Provides services to public - Both English and French 44 18 19 6 10 2 2 63 17 59
2017 Provides services to public - English only 44 43 6 0 6 0 0 88 6 14
2017 Provides services to public - Both English and French 21 25 18 23 12 0 2 47 35 51

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 15 18 10 5 0 0 67 15 20
2019 Provides services to public - Both English and French 30 28 13 10 18 0 2 59 28 58
2017 Provides services to public - English only 22 30 21 14 6 0 7 56 21 14
2017 Provides services to public - Both English and French 19 16 20 28 15 0 2 36 44 51

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 77 23 0 0 0 0 0 100 0 21
2019 Provides services to public - Both English and French 56 19 12 2 7 0 5 79 8 58
2017 Provides services to public - English only 59 21 12 0 0 0 7 87 0 14
2017 Provides services to public - Both English and French 42 24 21 4 5 0 4 68 10 51

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 25 9 5 0 0 0 86 5 21
2019 Provides services to public - Both English and French 54 28 7 3 5 0 3 84 8 59
2017 Provides services to public - English only 23 55 8 15 0 0 0 77 15 13
2017 Provides services to public - Both English and French 38 35 17 4 6 0 0 73 10 51

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 40 19 0 0 0 0 81 0 20
2019 Provides services to public - Both English and French 48 23 15 5 7 2 2 73 12 59
2017 Provides services to public - English only 32 39 29 0 0 0 0 71 0 13
2017 Provides services to public - Both English and French 39 22 22 7 10 0 0 61 17 51

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 31 18 11 0 0 0 71 11 20
2019 Provides services to public - Both English and French 43 22 11 10 12 0 2 66 22 58
2017 Provides services to public - English only 24 39 29 8 0 0 0 63 8 13
2017 Provides services to public - Both English and French 23 27 27 9 12 0 2 51 22 51

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 43 20 10 0 0 0 70 10 20
2019 Provides services to public - Both English and French 48 24 14 8 5 0 2 73 14 59
2017 Provides services to public - English only 40 37 15 8 0 0 0 77 8 13
2017 Provides services to public - Both English and French 35 19 23 6 11 0 5 58 18 51

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 27 10 5 5 0 0 80 11 20
2019 Provides services to public - Both English and French 56 24 9 6 3 0 2 81 10 59

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 40 11 5 5 0 0 79 11 20
2019 Provides services to public - Both English and French 52 30 5 9 2 0 2 84 11 59
2017 Provides services to public - English only 32 37 16 15 0 0 0 69 15 13
2017 Provides services to public - Both English and French 42 34 13 5 4 3 0 77 9 51

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 35 11 0 0 0 0 89 0 20
2019 Provides services to public - Both English and French 64 24 8 0 2 0 2 90 2 59
2017 Provides services to public - English only 78 15 7 0 0 0 0 93 0 14
2017 Provides services to public - Both English and French 71 16 2 4 0 0 8 94 4 51

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 89 5 0 0 0 0 5 100 0 20
2019 Provides services to public - Both English and French 81 8 0 0 2 2 8 98 2 59
2017 Provides services to public - English only 79 14 0 7 0 0 0 93 7 14
2017 Provides services to public - Both English and French 71 9 5 3 9 2 2 83 12 51

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 77 19 0 0 4 0 0 96 4 21
2019 Provides services to public - Both English and French 71 7 9 3 7 0 3 81 10 58
2017 Provides services to public - English only 65 21 0 7 0 0 6 92 8 14
2017 Provides services to public - Both English and French 67 14 8 5 4 0 2 83 9 51

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 19 0 0 0 0 0 100 0 21
2019 Provides services to public - Both English and French 66 14 7 5 3 0 5 84 9 59
2017 Provides services to public - English only 59 33 0 0 7 0 0 93 7 14
2017 Provides services to public - Both English and French 61 11 9 9 4 0 6 77 14 51

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 65 31 4 0 0 0 0 96 0 21
2019 Provides services to public - Both English and French 63 14 3 5 10 0 5 81 15 58
2017 Provides services to public - English only 67 20 0 0 0 0 14 100 0 14
2017 Provides services to public - Both English and French 52 10 12 2 0 0 24 82 2 51

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 71 10 0 0 0 0 18 100 0 21
2019 Provides services to public - Both English and French 66 8 3 2 2 2 18 91 4 59
2017 Provides services to public - English only 79 21 0 0 0 0 0 100 0 14
2017 Provides services to public - Both English and French 57 23 11 3 4 0 2 81 7 51

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 15 21 0 0 0 0 79 0 21
2019 Provides services to public - Both English and French 81 5 6 0 0 0 8 93 0 59
2017 Provides services to public - English only 56 15 7 7 15 0 0 70 22 14
2017 Provides services to public - Both English and French 57 12 15 4 5 3 5 74 10 51

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 10 25 9 14 0 0 52 23 21
2019 Provides services to public - Both English and French 57 9 11 3 14 0 6 70 18 58
2017 Provides services to public - English only 44 49 6 0 0 0 0 94 0 14
2017 Provides services to public - Both English and French 61 20 20 0 0 0 0 80 0 51

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 23 0 5 4 0 0 91 9 21
2019 Provides services to public - Both English and French 75 12 7 0 0 0 6 92 0 59

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 33 30 4 0 0 0 66 4 21
2019 Provides services to public - Both English and French 23 34 28 13 2 0 0 57 15 59
2017 Provides services to public - English only 0 44 49 6 0 0 0 44 6 14
2017 Provides services to public - Both English and French 4 37 44 4 12 0 0 40 16 51

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 4 15 36 36 10 0 0 45 19 20
2019 Provides services to public - Both English and French 8 20 32 19 22 0 0 40 28 59
2017 Provides services to public - English only 7 14 36 43 0 0 0 43 21 14
2017 Provides services to public - Both English and French 7 17 38 32 6 0 0 38 24 51

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 19 12 0 5 0 0 83 5 21
2019 Provides services to public - Both English and French 45 39 11 2 2 2 0 85 3 59
2017 Provides services to public - English only 52 36 12 0 0 0 0 88 0 14
2017 Provides services to public - Both English and French 53 26 16 2 3 0 0 80 4 51

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 39 12 5 4 0 0 79 9 21
2019 Provides services to public - Both English and French 32 41 13 8 5 2 0 74 13 59
2017 Provides services to public - English only 44 30 6 20 0 0 0 74 20 14
2017 Provides services to public - Both English and French 26 37 13 10 13 0 0 64 23 51
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 21
2019 Provides services to public - Both English and French 20 80 59
2017 Provides services to public - Both English and French 13 87 51
2014 Provides services to public - English only 27 73 18
2014 Provides services to public - Both English and French 20 80 59
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 18 19 0 4 0 0 58 42 21
2019 Provides services to public - Both English and French 34 39 20 2 2 2 2 35 65 59
2017 Provides services to public - English only 51 20 15 7 0 7 0 55 45 14
2017 Provides services to public - Both English and French 34 33 14 8 3 5 2 37 63 51

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 13 4 4 10 0 5 81 15 21
2019 Provides services to public - Both English and French 58 11 11 10 5 0 6 73 15 59
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