2019 Public Service Employee Survey Results for Canadian Transportation Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 31 6 6 5 0 0 84 11 80
2019 Does not provide services to public 56 35 4 4 2 0 0 90 6 119
2017 Provides services to public 36 50 4 6 3 0 0 87 9 65
2017 Does not provide services to public 46 47 0 5 1 0 0 94 6 81
2014 Provides services to public 43 43 1 9 4 0 0 86 13 78
2014 Does not provide services to public 44 44 7 6 0 0 0 87 6 117
2011 Provides services to public 49 37 7 4 2 0 0 86 6 80
2011 Does not provide services to public 53 35 3 6 2 1 0 90 7 122
2008 Provides services to public 49 37 6 5 2 0 0 86 7 81
2008 Does not provide services to public 54 36 4 6 0 0 0 91 6 85

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 17 5 5 9 0 0 81 14 80
2019 Does not provide services to public 64 18 6 7 6 0 0 82 12 119
2017 Provides services to public 58 14 8 11 8 0 0 72 20 65
2017 Does not provide services to public 63 16 9 8 5 0 0 79 12 81
2014 Provides services to public 51 25 11 6 6 0 0 76 12 78
2014 Does not provide services to public 55 21 9 8 5 0 2 78 13 117
2011 Provides services to public 61 17 11 7 4 0 0 78 11 80
2011 Does not provide services to public 54 26 4 10 4 0 2 81 15 122
2008 Provides services to public 53 23 9 11 4 0 0 77 15 81
2008 Does not provide services to public 56 20 4 14 6 0 0 76 20 85

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 31 8 6 5 0 0 80 12 80
2019 Does not provide services to public 64 29 2 2 2 0 0 94 5 119
2017 Provides services to public 57 35 6 1 1 0 0 92 3 65
2017 Does not provide services to public 58 37 2 0 3 0 0 95 3 81
2014 Provides services to public 57 39 1 0 3 0 0 96 3 78
2014 Does not provide services to public 67 24 6 3 0 0 0 91 3 117
2011 Provides services to public 59 31 7 3 0 0 0 90 3 79
2011 Does not provide services to public 66 26 3 4 2 0 0 91 5 122

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 27 11 11 4 0 1 74 14 80
2019 Does not provide services to public 38 33 10 15 4 0 1 71 18 117
2018 Provides services to public 42 43 8 6 0 0 1 86 6 72
2018 Does not provide services to public 31 35 13 15 6 0 1 66 20 76
2017 Provides services to public 50 27 5 13 3 0 3 79 16 65
2017 Does not provide services to public 33 45 12 11 0 0 0 77 11 81
2014 Provides services to public 31 34 9 19 8 0 0 65 26 77
2014 Does not provide services to public 45 32 11 9 3 0 1 78 11 117
2011 Provides services to public 44 26 14 15 1 0 0 70 16 80
2011 Does not provide services to public 47 30 13 6 2 1 1 79 8 122
2008 Provides services to public 41 35 16 5 4 0 0 75 9 81
2008 Does not provide services to public 49 29 11 7 4 0 0 79 11 85

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 26 7 6 5 0 0 82 11 80
2019 Does not provide services to public 53 28 8 5 3 2 2 83 8 117
2017 Provides services to public 66 24 9 1 0 0 0 90 1 63
2017 Does not provide services to public 61 31 5 0 3 0 0 92 3 81
2014 Provides services to public 53 29 7 6 4 1 0 83 10 78
2014 Does not provide services to public 58 30 6 3 0 1 2 91 4 117

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 24 0 3 5 0 0 92 8 80
2019 Does not provide services to public 57 27 7 5 4 0 0 84 10 119
2018 Provides services to public 51 35 11 1 1 0 0 86 3 73
2018 Does not provide services to public 46 29 7 11 7 0 0 75 19 76
2017 Provides services to public 58 30 6 6 0 0 0 88 6 65
2017 Does not provide services to public 59 30 4 2 4 0 0 89 6 81
2014 Provides services to public 36 33 13 8 10 0 0 69 17 78
2014 Does not provide services to public 55 29 9 4 2 0 0 84 6 117
2011 Provides services to public 52 27 4 10 7 0 0 79 17 80
2011 Does not provide services to public 53 34 6 3 2 1 1 89 5 122

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 31 9 5 5 0 0 81 10 80
2019 Does not provide services to public 45 37 11 5 2 0 0 82 7 119
2018 Provides services to public 47 38 10 4 1 0 0 85 5 73
2018 Does not provide services to public 23 40 13 15 8 0 0 63 24 74
2017 Provides services to public 34 46 15 3 1 0 0 81 4 65
2017 Does not provide services to public 34 34 11 15 5 0 0 68 21 80
2014 Provides services to public 33 43 8 9 7 0 0 76 16 78
2014 Does not provide services to public 38 40 12 9 0 1 0 79 10 116
2011 Provides services to public 33 47 11 4 6 0 0 79 10 80
2011 Does not provide services to public 39 41 10 8 3 0 0 79 11 122
2008 Provides services to public 46 36 10 4 5 0 0 81 9 81
2008 Does not provide services to public 40 33 15 7 5 0 0 73 12 85

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 36 6 11 4 0 0 80 15 79
2019 Does not provide services to public 35 38 11 10 7 0 0 72 17 119
2018 Provides services to public 44 33 12 7 4 0 0 77 11 73
2018 Does not provide services to public 21 32 15 16 16 0 0 53 32 76
2017 Provides services to public 34 39 11 8 8 0 0 73 16 65
2017 Does not provide services to public 43 29 15 9 5 0 0 72 13 80
2014 Provides services to public 22 31 17 13 18 0 0 53 30 78
2014 Does not provide services to public 36 30 18 13 3 0 0 66 16 116
2011 Provides services to public 26 36 14 13 11 0 0 61 24 80
2011 Does not provide services to public 32 35 12 10 8 2 2 69 18 122

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 39 8 10 5 0 0 77 15 78
2019 Does not provide services to public 33 32 7 19 8 1 0 66 27 119
2018 Provides services to public 42 40 7 8 3 0 0 82 11 72
2018 Does not provide services to public 19 38 17 13 12 0 0 58 25 76
2017 Provides services to public 34 42 12 8 4 0 0 76 13 65
2017 Does not provide services to public 30 41 9 14 7 0 0 70 20 80

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 28 8 4 4 0 0 85 7 78
2019 Does not provide services to public 57 27 9 3 4 0 0 84 8 119
2018 Provides services to public 64 28 3 4 1 0 0 91 5 73
2018 Does not provide services to public 44 38 10 6 2 0 0 81 8 77
2017 Provides services to public 49 36 12 1 3 0 0 84 4 65
2017 Does not provide services to public 39 46 5 6 4 0 0 85 10 79
2014 Provides services to public 45 33 13 5 4 0 0 78 9 78
2014 Does not provide services to public 54 33 8 3 1 1 0 88 4 117
2011 Provides services to public 43 37 14 2 4 0 0 80 6 80
2011 Does not provide services to public 54 36 6 2 1 2 0 91 3 121
2008 Provides services to public 49 36 6 7 1 0 0 85 9 81
2008 Does not provide services to public 46 38 8 7 0 1 0 85 7 85

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 34 7 13 5 0 0 75 18 78
2019 Does not provide services to public 42 35 10 6 8 0 0 77 13 119
2018 Provides services to public 36 44 11 5 4 0 0 80 10 73
2018 Does not provide services to public 27 31 13 16 13 0 0 58 29 77
2017 Provides services to public 40 27 10 13 9 0 0 67 22 65
2017 Does not provide services to public 34 42 6 9 10 0 0 76 18 80

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 28 6 1 2 0 0 90 4 78
2019 Does not provide services to public 55 35 4 4 2 0 0 90 5 119
2018 Provides services to public 59 31 9 1 0 0 0 90 1 70
2018 Does not provide services to public 43 42 11 2 2 0 0 85 4 77
2017 Provides services to public 54 43 2 0 1 0 0 97 1 65
2017 Does not provide services to public 45 40 5 6 4 0 0 85 9 81
2014 Provides services to public 56 34 4 3 4 0 0 90 6 78
2014 Does not provide services to public 69 24 6 1 0 1 0 93 1 117
2011 Provides services to public 65 28 5 1 1 0 0 93 2 80
2011 Does not provide services to public 55 35 6 2 2 0 0 90 4 122

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 39 6 5 10 1 1 79 16 80
2019 Does not provide services to public 33 44 11 7 5 0 1 77 12 119
2018 Provides services to public 38 41 14 5 1 0 0 79 7 73
2018 Does not provide services to public 33 35 12 8 11 0 0 69 19 77
2017 Provides services to public 37 38 10 13 1 0 0 75 15 64
2017 Does not provide services to public 41 35 8 10 4 0 1 78 14 81
2014 Provides services to public 28 37 9 14 11 0 0 65 25 78
2014 Does not provide services to public 32 40 17 6 4 0 0 73 10 116
2011 Provides services to public 40 30 13 7 10 0 0 70 17 80
2011 Does not provide services to public 39 38 13 5 5 0 1 78 9 122

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 35 8 5 6 0 0 80 11 80
2019 Does not provide services to public 41 34 14 3 8 1 0 76 11 119
2018 Provides services to public 40 38 8 10 3 0 1 79 12 73
2018 Does not provide services to public 31 36 11 11 10 1 0 68 21 77
2017 Provides services to public 46 29 15 4 6 0 0 75 10 65
2017 Does not provide services to public 41 43 6 5 4 0 1 85 8 81
2014 Provides services to public 34 30 13 8 15 0 0 64 23 78
2014 Does not provide services to public 36 40 14 9 1 1 0 76 10 117

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 31 6 6 5 0 0 82 12 79
2019 Does not provide services to public 38 39 9 5 7 0 2 78 12 116
2018 Provides services to public 48 30 15 4 3 0 0 78 7 73
2018 Does not provide services to public 27 36 16 12 10 0 0 63 21 77
2017 Provides services to public 44 29 15 5 7 0 0 73 12 65
2017 Does not provide services to public 44 33 10 11 3 0 0 76 14 80
2014 Provides services to public 37 35 13 5 10 0 0 72 15 78
2014 Does not provide services to public 47 29 13 8 2 1 0 77 10 117
2011 Provides services to public 45 36 12 6 1 0 0 81 7 80
2011 Does not provide services to public 38 42 11 6 2 0 1 81 9 122

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 32 6 5 2 0 0 88 7 80
2019 Does not provide services to public 45 42 5 4 3 0 0 87 8 118
2018 Provides services to public 49 34 10 4 3 0 0 84 7 73
2018 Does not provide services to public 31 39 14 10 6 0 0 70 15 77
2017 Provides services to public 43 40 14 0 3 0 0 83 3 65
2017 Does not provide services to public 43 31 9 15 3 0 0 73 17 81
2014 Provides services to public 36 40 6 9 9 0 0 76 17 78
2014 Does not provide services to public 45 31 14 8 1 1 0 77 9 117
2011 Provides services to public 39 46 6 4 5 0 0 85 8 80
2011 Does not provide services to public 47 40 6 5 2 0 0 87 7 122
2008 Provides services to public 51 33 7 6 2 0 0 84 9 81
2008 Does not provide services to public 48 27 18 5 2 0 0 75 7 85

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 39 11 3 6 0 0 80 9 79
2019 Does not provide services to public 36 36 13 10 5 0 0 72 15 118
2018 Provides services to public 40 37 11 9 3 0 0 77 12 73
2018 Does not provide services to public 26 31 14 16 11 0 1 58 28 77
2017 Provides services to public 37 35 16 7 5 0 0 72 12 65
2017 Does not provide services to public 41 36 10 3 9 0 1 78 12 81
2014 Provides services to public 27 42 14 6 9 0 1 70 15 77
2014 Does not provide services to public 38 33 12 12 2 1 0 72 15 117
2011 Provides services to public 37 41 11 6 5 0 0 78 11 79
2011 Does not provide services to public 48 33 10 5 4 0 1 82 9 122
2008 Provides services to public 27 32 20 10 11 0 0 59 21 81
2008 Does not provide services to public 29 40 11 14 6 0 0 69 20 85

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 17 29 21 14 1 1 36 34 80
2019 Does not provide services to public 15 25 32 17 11 0 0 28 40 118
2018 Provides services to public 10 22 35 12 17 0 4 30 33 73
2018 Does not provide services to public 24 33 33 6 3 0 0 9 58 77
2017 Provides services to public 13 19 38 18 13 0 0 30 32 65
2017 Does not provide services to public 16 26 29 20 9 1 0 29 42 81
2014 Provides services to public 16 28 31 18 7 0 0 25 44 78
2014 Does not provide services to public 8 25 40 14 10 2 2 24 34 116
2011 Provides services to public 5 21 36 23 12 3 0 36 26 80
2011 Does not provide services to public 7 21 30 24 13 1 4 39 30 122
2008 Provides services to public 16 31 31 16 4 0 2 20 48 81
2008 Does not provide services to public 14 21 27 26 7 1 4 35 37 85

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 8 24 32 23 3 2 59 16 80
2019 Does not provide services to public 7 19 33 21 18 2 2 40 26 118
2018 Provides services to public 8 15 33 22 20 0 3 43 23 73
2018 Does not provide services to public 19 21 32 18 8 1 0 26 41 77
2017 Provides services to public 8 15 31 22 23 0 1 45 23 64
2017 Does not provide services to public 13 14 34 20 17 2 0 38 27 80
2014 Provides services to public 13 15 26 26 16 1 4 44 29 78
2014 Does not provide services to public 6 10 27 29 24 1 4 56 17 116
2011 Provides services to public 7 12 15 30 33 1 1 64 20 80
2011 Does not provide services to public 2 9 22 34 25 4 4 64 12 122
2008 Provides services to public 7 26 28 26 9 1 2 36 35 81
2008 Does not provide services to public 11 15 20 27 18 6 4 49 29 85

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 13 34 20 22 1 4 45 20 80
2019 Does not provide services to public 9 14 30 23 17 4 3 43 25 118
2018 Provides services to public 6 18 26 27 19 0 4 49 25 73
2018 Does not provide services to public 21 26 17 24 10 1 1 35 48 77
2017 Provides services to public 9 21 23 24 16 0 6 43 32 65
2017 Does not provide services to public 9 17 30 25 15 3 2 42 27 80
2014 Provides services to public 17 23 22 25 9 0 4 36 42 78
2014 Does not provide services to public 11 26 28 19 13 2 2 33 38 117
2011 Provides services to public 17 15 30 17 19 0 1 37 33 79
2011 Does not provide services to public 10 14 31 24 15 2 4 42 26 122
2008 Provides services to public 23 22 27 16 10 1 0 26 46 81
2008 Does not provide services to public 15 10 38 19 8 4 6 30 28 84

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 9 24 19 39 1 1 60 16 79
2019 Does not provide services to public 13 15 28 26 15 1 3 42 28 118
2018 Provides services to public 6 17 26 16 31 1 1 48 24 73
2018 Does not provide services to public 25 25 21 18 11 0 0 29 50 76
2017 Provides services to public 14 14 23 21 24 2 1 47 29 65
2017 Does not provide services to public 14 13 36 16 17 2 1 34 29 80
2014 Provides services to public 10 24 28 26 11 0 2 37 34 78
2014 Does not provide services to public 5 16 34 27 16 1 2 44 21 116
2011 Provides services to public 5 14 28 28 22 2 1 52 19 80
2011 Does not provide services to public 4 8 27 40 15 2 3 58 13 122
2008 Provides services to public 11 17 37 23 9 1 1 33 29 81
2008 Does not provide services to public 6 10 35 29 17 1 2 48 16 83

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 15 20 21 26 0 2 48 31 80
2019 Does not provide services to public 24 16 20 19 14 2 4 35 43 118
2018 Provides services to public 16 19 27 18 18 0 3 37 36 73
2018 Does not provide services to public 28 26 23 12 9 0 3 22 55 77
2017 Provides services to public 14 33 20 16 12 1 3 30 50 65
2017 Does not provide services to public 14 31 25 20 7 1 3 28 47 79
2014 Provides services to public 27 26 19 12 11 3 3 24 55 78
2014 Does not provide services to public 21 25 22 13 14 0 4 28 48 116
2011 Provides services to public 12 15 32 22 16 3 0 39 28 80
2011 Does not provide services to public 7 20 28 26 11 2 6 40 29 122
2008 Provides services to public 23 20 30 19 5 1 2 24 45 81
2008 Does not provide services to public 7 24 27 19 13 2 7 36 34 84

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 14 23 24 26 2 4 53 23 78
2019 Does not provide services to public 10 14 29 19 20 6 2 43 26 119
2018 Provides services to public 13 22 35 14 12 1 3 27 37 72
2018 Does not provide services to public 12 22 36 15 10 5 0 27 36 76
2017 Provides services to public 10 23 21 16 22 3 4 41 36 65
2017 Does not provide services to public 15 13 25 30 14 1 2 46 28 80
2014 Provides services to public 5 9 30 29 22 3 3 54 15 77
2014 Does not provide services to public 3 10 26 30 26 2 3 58 14 117
2011 Provides services to public 5 10 33 27 21 3 1 50 16 80
2011 Does not provide services to public 2 9 29 32 18 6 5 56 12 121
2008 Provides services to public 12 16 33 17 14 4 4 33 31 81
2008 Does not provide services to public 9 20 24 20 18 5 5 42 32 85

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 4 11 29 21 33 0 1 55 15 79
2019 Does not provide services to public 11 10 32 23 16 8 0 42 23 116
2018 Provides services to public 4 23 26 18 23 3 3 44 28 73
2018 Does not provide services to public 22 19 27 22 7 0 3 30 42 77
2017 Provides services to public 9 18 32 16 17 4 4 37 29 65
2017 Does not provide services to public 11 13 34 27 12 3 0 40 25 80
2014 Provides services to public 13 32 22 22 10 0 1 33 45 78
2014 Does not provide services to public 7 22 32 15 17 3 3 34 32 116

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 4 6 20 30 39 0 1 70 10 80
2019 Does not provide services to public 2 6 29 30 30 1 2 61 9 118
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 70 15 5 4 6 0 0 85 10 79
2019 Does not provide services to public 68 21 3 4 3 0 0 89 8 118
2017 Provides services to public 66 10 7 12 5 0 0 76 17 65
2017 Does not provide services to public 67 18 5 6 2 0 2 87 8 81
2014 Provides services to public 60 22 5 4 9 0 0 82 13 78
2014 Does not provide services to public 72 12 6 3 3 0 4 86 7 117
2011 Provides services to public 70 10 7 6 7 0 0 79 13 80
2011 Does not provide services to public 63 21 5 6 4 0 1 85 11 121
2008 Provides services to public 60 21 9 2 4 0 4 85 6 81
2008 Does not provide services to public 68 17 5 5 2 1 2 88 7 84

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 30 16 9 6 5 2 67 16 80
2019 Does not provide services to public 39 28 9 6 6 6 6 76 13 119
2018 Provides services to public 33 29 16 12 3 6 3 67 16 73
2018 Does not provide services to public 32 22 17 8 12 4 5 60 22 76
2017 Provides services to public 35 39 12 3 1 4 4 82 5 65
2017 Does not provide services to public 41 33 11 7 0 2 6 81 7 81
2014 Provides services to public 27 24 15 8 20 1 4 54 30 78
2014 Does not provide services to public 43 23 12 10 2 6 5 74 13 117

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 32 5 10 1 1 0 83 11 78
2019 Does not provide services to public 48 34 6 5 6 1 0 83 11 118
2018 Provides services to public 54 27 8 7 4 0 0 81 11 72
2018 Does not provide services to public 48 23 9 10 8 1 0 72 19 76
2017 Provides services to public 63 20 7 5 5 0 0 83 10 65
2017 Does not provide services to public 60 25 5 6 3 0 0 85 10 81
2014 Provides services to public 43 21 12 10 14 0 0 64 24 78
2014 Does not provide services to public 57 27 3 8 3 1 1 85 11 117

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 34 10 6 0 0 0 84 6 80
2019 Does not provide services to public 56 34 2 5 3 0 0 90 8 115
2018 Provides services to public 52 35 8 1 4 0 0 86 5 73
2018 Does not provide services to public 55 32 4 5 4 0 0 86 10 77
2017 Provides services to public 65 20 8 6 0 0 0 85 6 65
2017 Does not provide services to public 67 29 2 1 1 0 0 96 2 80
2014 Provides services to public 41 38 8 6 7 0 0 78 14 78
2014 Does not provide services to public 58 30 6 4 1 0 1 89 5 117

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 45 7 5 1 1 1 86 7 80
2019 Does not provide services to public 53 33 7 3 4 1 0 87 6 119
2018 Provides services to public 44 41 8 3 3 1 0 86 6 72
2018 Does not provide services to public 43 36 9 3 7 1 1 81 10 77
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 22 12 3 4 1 1 80 7 80
2019 Does not provide services to public 53 27 11 3 2 0 4 83 5 119

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 30 12 2 1 0 0 84 4 80
2019 Does not provide services to public 43 30 10 8 5 2 3 76 13 118
2018 Provides services to public 46 28 15 3 4 0 3 77 7 72
2018 Does not provide services to public 39 27 17 10 6 2 0 67 16 77
2017 Provides services to public 55 29 3 5 4 0 5 88 9 65
2017 Does not provide services to public 45 35 8 10 2 0 0 80 12 80
2014 Provides services to public 39 34 9 10 8 1 0 73 18 78
2014 Does not provide services to public 50 29 13 2 2 1 2 82 5 117
2011 Provides services to public 33 43 8 10 6 0 0 76 16 79
2011 Does not provide services to public 31 40 12 8 4 2 2 75 13 122
2008 Provides services to public 41 33 7 9 7 1 1 76 16 81
2008 Does not provide services to public 34 25 15 14 8 0 4 61 23 85

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 25 7 5 1 1 0 87 6 80
2019 Does not provide services to public 52 27 8 5 3 2 2 83 9 119
2018 Provides services to public 54 29 8 1 4 0 3 86 6 72
2018 Does not provide services to public 44 27 5 16 4 4 0 73 21 76
2017 Provides services to public 57 25 8 0 6 0 5 86 6 65
2017 Does not provide services to public 67 20 8 3 2 0 0 87 5 81
2014 Provides services to public 44 33 9 5 8 1 0 78 13 78
2014 Does not provide services to public 56 25 7 3 3 4 1 85 7 117
2011 Provides services to public 44 28 14 5 7 2 0 73 13 79
2011 Does not provide services to public 41 34 9 8 3 4 1 79 11 122
2008 Provides services to public 45 29 8 9 8 3 0 76 17 80
2008 Does not provide services to public 42 22 15 7 9 1 2 67 17 85

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 22 11 0 2 0 0 87 2 80
2019 Does not provide services to public 47 28 11 10 3 0 1 76 13 117
2018 Provides services to public 45 39 5 3 6 0 3 86 9 72
2018 Does not provide services to public 41 28 4 16 8 2 1 71 25 77
2017 Provides services to public 57 19 13 2 6 0 3 79 8 65
2017 Does not provide services to public 58 22 9 6 3 2 0 82 9 81
2014 Provides services to public 44 28 8 13 8 0 0 72 20 78
2014 Does not provide services to public 47 29 12 8 2 2 1 78 10 117
2011 Provides services to public 44 28 11 12 5 0 0 72 17 79
2011 Does not provide services to public 38 35 7 14 4 1 1 75 18 121
2008 Provides services to public 43 30 9 9 9 0 1 74 18 81
2008 Does not provide services to public 35 20 14 16 12 0 2 57 29 85

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 88 9 0 1 2 0 0 97 3 79
2019 Does not provide services to public 85 6 0 5 3 0 2 92 8 117
2017 Provides services to public 83 6 1 6 0 0 3 92 6 65
2017 Does not provide services to public 82 9 4 2 2 0 1 92 4 81
2014 Provides services to public 76 15 1 1 4 0 3 93 5 78
2014 Does not provide services to public 79 12 4 1 2 0 2 93 3 117
2011 Provides services to public 80 9 4 5 1 0 1 90 6 79
2011 Does not provide services to public 69 17 5 3 1 1 4 91 4 122
2008 Provides services to public 75 14 2 4 2 0 2 91 6 81
2008 Does not provide services to public 77 13 5 1 0 1 2 94 1 84

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 81 14 0 1 3 1 0 96 4 80
2019 Does not provide services to public 67 14 5 3 3 2 6 89 6 119
2017 Provides services to public 60 19 9 3 1 0 8 86 5 65
2017 Does not provide services to public 64 15 9 4 4 2 2 82 9 81
2014 Provides services to public 49 21 8 5 6 4 6 78 13 78
2014 Does not provide services to public 48 18 6 5 9 7 7 77 17 117
2011 Provides services to public 41 31 10 9 7 0 2 74 16 80
2011 Does not provide services to public 45 26 7 6 8 4 4 78 14 122

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 80 15 4 0 1 0 0 95 1 79
2019 Does not provide services to public 63 23 8 1 5 0 1 87 6 119
2018 Provides services to public 61 18 13 0 6 1 2 81 6 72
2018 Does not provide services to public 54 25 3 11 5 2 0 81 17 77
2017 Provides services to public 68 16 4 5 3 0 3 87 8 65
2017 Does not provide services to public 67 19 11 0 2 1 0 87 2 81

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 26 5 2 1 0 0 92 4 80
2019 Does not provide services to public 54 29 9 3 3 0 2 84 7 119
2018 Provides services to public 57 24 9 3 6 0 2 83 9 71
2018 Does not provide services to public 46 20 17 10 6 2 1 67 16 77
2017 Provides services to public 63 20 7 1 6 0 3 86 7 65
2017 Does not provide services to public 69 14 11 4 2 1 0 83 6 81
2014 Provides services to public 41 31 13 5 10 0 0 72 15 78
2014 Does not provide services to public 61 23 7 5 2 0 1 86 7 117

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 33 0 6 7 0 6 86 14 16
2019 Does not provide services to public 34 38 9 5 7 0 6 77 13 31
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 31 12 6 5 3 0 77 11 80
2019 Does not provide services to public 33 36 13 9 5 4 0 72 15 118
2018 Provides services to public 39 25 17 13 6 0 0 64 19 72
2018 Does not provide services to public 21 37 16 9 15 2 0 59 24 77
2017 Provides services to public 39 28 16 5 12 0 0 67 18 64
2017 Does not provide services to public 23 40 23 4 6 4 0 65 10 81
2014 Provides services to public 19 20 20 18 18 6 0 42 38 78
2014 Does not provide services to public 29 35 17 10 3 6 0 68 14 115
2011 Provides services to public 28 22 14 15 12 9 0 55 29 80
2011 Does not provide services to public 26 34 16 11 5 7 0 66 17 122

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 32 15 6 6 0 0 74 12 80
2019 Does not provide services to public 31 35 12 14 7 2 0 66 22 118
2018 Provides services to public 40 27 14 12 6 0 0 67 19 72
2018 Does not provide services to public 17 28 20 17 16 1 0 46 33 77
2017 Provides services to public 36 28 15 10 11 0 0 64 21 65
2017 Does not provide services to public 25 35 22 13 4 0 0 61 18 81
2014 Provides services to public 19 20 25 15 19 2 0 40 35 78
2014 Does not provide services to public 30 34 19 11 4 2 0 66 15 117
2011 Provides services to public 33 19 23 10 13 2 0 53 24 80
2011 Does not provide services to public 30 31 18 12 9 0 1 61 21 122
2008 Provides services to public 28 28 17 9 17 0 0 57 26 81
2008 Does not provide services to public 25 26 19 15 12 1 1 52 28 84

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 31 18 9 7 3 0 65 16 80
2019 Does not provide services to public 22 36 17 13 8 3 0 60 22 118
2018 Provides services to public 30 35 19 14 3 0 0 65 16 71
2018 Does not provide services to public 13 30 19 18 17 2 0 44 36 77
2017 Provides services to public 29 29 19 11 13 0 0 57 24 65
2017 Does not provide services to public 27 28 20 19 4 2 0 56 24 81
2014 Provides services to public 15 28 22 15 15 4 0 45 32 78
2014 Does not provide services to public 26 37 16 10 4 6 0 68 15 117
2011 Provides services to public 29 29 16 17 4 5 0 61 22 80
2011 Does not provide services to public 20 37 19 14 3 6 0 61 19 122
2008 Provides services to public 17 31 21 17 11 2 0 49 29 81
2008 Does not provide services to public 20 27 22 18 9 4 0 49 28 85

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 30 23 10 5 2 0 61 15 80
2019 Does not provide services to public 25 27 17 15 9 6 0 56 26 119
2018 Provides services to public 31 29 16 17 7 1 0 60 24 72
2018 Does not provide services to public 7 38 18 17 20 0 0 45 37 77
2017 Provides services to public 30 38 16 8 9 0 0 67 17 65
2017 Does not provide services to public 28 38 10 13 10 0 0 66 24 81
2014 Provides services to public 16 25 22 21 16 0 0 41 37 78
2014 Does not provide services to public 22 33 20 12 9 4 0 57 22 117
2011 Provides services to public 21 29 15 23 9 3 0 52 32 80
2011 Does not provide services to public 18 44 11 19 6 2 0 64 25 122
2008 Provides services to public 21 31 15 17 16 0 0 52 33 81
2008 Does not provide services to public 13 29 13 26 16 1 1 43 43 85

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 19 15 5 3 3 0 77 8 79
2019 Does not provide services to public 42 33 12 7 3 4 0 78 10 119
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 37 11 0 1 0 0 88 1 80
2019 Does not provide services to public 51 33 7 5 3 0 1 85 8 119
2018 Provides services to public 37 50 7 4 1 1 0 88 5 73
2018 Does not provide services to public 35 44 6 8 7 0 0 80 15 77
2017 Provides services to public 47 35 11 3 4 0 0 82 6 65
2017 Does not provide services to public 49 37 7 4 3 0 0 86 7 81
2014 Provides services to public 41 37 15 4 2 0 0 79 6 78
2014 Does not provide services to public 52 38 10 0 0 0 0 90 0 117
2011 Provides services to public 56 32 8 1 2 0 0 88 3 80
2011 Does not provide services to public 50 37 7 4 1 1 0 88 5 122

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 37 16 13 7 1 0 64 20 79
2019 Does not provide services to public 19 40 18 14 7 3 0 61 21 119

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 40 7 6 4 2 0 82 10 80
2019 Does not provide services to public 43 29 14 7 4 1 2 73 12 119
2018 Provides services to public 43 28 11 8 6 1 1 74 15 73
2018 Does not provide services to public 33 30 17 12 6 1 1 65 18 76
2017 Provides services to public 57 22 4 7 10 0 0 79 17 65
2017 Does not provide services to public 55 23 8 6 2 5 0 82 9 81
2014 Provides services to public 28 29 21 9 13 1 0 57 22 78
2014 Does not provide services to public 51 29 8 4 2 5 1 84 7 117
2011 Provides services to public 34 30 8 12 10 3 4 68 23 80
2011 Does not provide services to public 35 36 17 8 3 2 0 71 11 122
2008 Provides services to public 31 43 7 9 6 4 0 77 15 81
2008 Does not provide services to public 31 25 13 12 12 6 2 60 26 85

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 32 18 4 5 1 0 73 8 78
2019 Does not provide services to public 30 38 15 8 4 3 0 71 13 119
2018 Provides services to public 45 29 16 5 4 1 0 75 9 71
2018 Does not provide services to public 24 39 17 7 11 2 0 64 19 76

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 22 20 11 5 8 4 59 18 80
2019 Does not provide services to public 23 21 17 10 13 10 6 52 27 119
2018 Provides services to public 29 15 12 14 19 8 3 50 36 73
2018 Does not provide services to public 14 20 16 10 27 7 5 39 42 75
2017 Provides services to public 19 14 19 14 16 11 7 40 37 65
2017 Does not provide services to public 21 20 16 16 4 20 3 53 26 81
2014 Provides services to public 13 5 14 21 33 11 4 21 63 78
2014 Does not provide services to public 18 17 27 8 17 8 4 40 29 117
2011 Provides services to public 19 14 11 13 24 17 2 41 46 80
2011 Does not provide services to public 14 14 18 18 14 17 5 36 40 122

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 29 15 10 6 1 0 69 16 79
2019 Does not provide services to public 28 32 21 5 8 5 1 64 14 117
2018 Provides services to public 41 36 8 7 6 1 0 78 14 73
2018 Does not provide services to public 15 28 19 20 15 3 0 44 36 76
2017 Provides services to public 41 31 9 12 6 0 0 72 19 65
2017 Does not provide services to public 32 46 8 7 4 3 0 80 12 81
2014 Provides services to public 29 28 16 10 15 2 0 58 26 78
2014 Does not provide services to public 37 39 12 4 5 2 1 78 10 117
2011 Provides services to public 37 28 7 17 10 1 0 66 27 80
2011 Does not provide services to public 36 40 13 6 3 2 0 77 10 122
2008 Provides services to public 28 31 12 14 12 1 1 61 27 81
2008 Does not provide services to public 33 24 20 15 6 2 0 58 22 85

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 24 25 11 15 3 1 47 27 79
2019 Does not provide services to public 21 27 12 10 14 5 10 57 29 119
2018 Provides services to public 30 22 16 16 12 1 1 54 29 73
2018 Does not provide services to public 13 20 19 12 29 4 2 36 44 76
2017 Provides services to public 28 26 15 11 16 3 1 56 29 65
2017 Does not provide services to public 20 26 17 16 18 2 1 48 35 81
2014 Provides services to public 16 13 16 27 23 3 3 31 53 78
2014 Does not provide services to public 18 19 16 21 16 3 7 41 41 117
2011 Provides services to public 14 23 17 20 20 5 0 40 42 80
2011 Does not provide services to public 9 18 16 29 19 4 6 29 53 122
2008 Provides services to public 10 30 9 21 25 0 5 42 49 80
2008 Does not provide services to public 12 19 13 21 26 2 7 34 52 85

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 20 5 1 4 0 2 90 5 80
2019 Does not provide services to public 60 18 8 5 2 2 6 84 7 119

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 22 9 0 3 1 10 86 4 80
2019 Does not provide services to public 60 9 8 4 5 3 12 81 10 119

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 23 6 2 1 0 2 90 4 80
2019 Does not provide services to public 52 22 14 4 1 1 6 80 5 119

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 22 10 6 2 4 1 81 9 79
2019 Does not provide services to public 47 18 14 3 3 5 10 76 8 118

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 17 11 5 3 1 3 80 8 80
2019 Does not provide services to public 65 9 4 3 5 2 13 87 9 119

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 12 11 2 2 1 5 83 5 80
2019 Does not provide services to public 77 8 2 3 1 3 7 94 4 116

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 77 5 4 1 3 3 6 91 5 80
2019 Does not provide services to public 75 10 3 1 3 3 6 93 4 119

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 87 1 0 0 0 4 8 100 0 79
2019 Does not provide services to public 77 5 0 2 1 2 13 97 3 118

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 41 18 4 2 4 0 75 6 80
2019 Does not provide services to public 33 34 20 6 4 3 0 70 10 119
2018 Provides services to public 35 35 20 8 2 0 0 70 11 72
2018 Does not provide services to public 19 29 24 14 14 0 0 48 28 76
2017 Provides services to public 37 33 15 9 6 0 0 70 15 65
2017 Does not provide services to public 27 48 15 3 4 2 0 77 8 81

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 39 10 1 2 0 0 86 4 80
2019 Does not provide services to public 39 43 9 7 3 0 0 82 9 119
2018 Provides services to public 50 34 9 3 1 3 0 86 4 73
2018 Does not provide services to public 31 35 17 9 6 2 0 67 16 76
2017 Provides services to public 54 27 11 3 3 2 0 82 6 64
2017 Does not provide services to public 44 41 11 3 0 1 0 86 3 81
2014 Provides services to public 35 35 17 4 7 2 0 71 12 78
2014 Does not provide services to public 51 36 9 2 1 2 0 88 2 117
2011 Provides services to public 37 29 12 13 6 2 0 68 20 80
2011 Does not provide services to public 40 42 9 6 1 1 0 83 8 122

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 35 7 1 1 1 0 91 2 80
2019 Does not provide services to public 43 40 10 4 1 2 0 85 5 116
2018 Provides services to public 53 32 10 1 0 4 0 89 1 73
2018 Does not provide services to public 34 29 23 7 4 2 0 65 12 76
2017 Provides services to public 50 30 13 0 3 4 0 83 3 65
2017 Does not provide services to public 44 32 16 3 0 5 0 80 3 81
2014 Provides services to public 35 41 17 3 1 4 0 79 4 78
2014 Does not provide services to public 55 34 8 1 0 2 0 91 1 117

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 30 7 5 2 0 0 86 7 78
2019 Does not provide services to public 56 30 10 2 2 0 0 86 4 119
2018 Provides services to public 53 28 8 5 5 0 0 81 11 73
2018 Does not provide services to public 36 39 8 11 6 0 0 75 17 76
2017 Provides services to public 48 34 8 4 6 0 0 82 10 64
2017 Does not provide services to public 58 34 2 4 1 0 0 92 5 81
2014 Provides services to public 34 39 11 9 8 0 0 73 17 78
2014 Does not provide services to public 56 31 8 5 1 0 0 87 6 117
2011 Provides services to public 47 23 15 12 2 0 0 71 15 80
2011 Does not provide services to public 51 35 5 7 2 0 0 87 9 122
2008 Provides services to public 40 36 11 6 7 0 0 75 14 81
2008 Does not provide services to public 39 25 16 14 6 0 0 64 20 85

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 27 17 6 2 0 0 75 8 80
2019 Does not provide services to public 43 37 10 2 8 0 0 80 10 119
2018 Provides services to public 48 29 12 4 7 0 0 77 11 72
2018 Does not provide services to public 24 31 20 10 15 0 0 55 25 76
2017 Provides services to public 42 30 8 7 11 2 0 73 19 65
2017 Does not provide services to public 37 30 18 9 5 0 0 67 14 81
2014 Provides services to public 30 28 19 9 15 0 0 58 24 78
2014 Does not provide services to public 42 34 12 6 2 3 0 79 9 117
2011 Provides services to public 34 26 25 6 9 0 0 60 15 79
2011 Does not provide services to public 40 35 11 8 5 1 0 76 12 122

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 30 9 12 2 0 0 77 14 79
2019 Does not provide services to public 44 35 11 2 8 0 0 79 10 119
2018 Provides services to public 48 28 11 8 5 0 0 76 14 73
2018 Does not provide services to public 24 27 24 7 18 0 0 51 25 76
2017 Provides services to public 43 25 14 6 12 0 0 68 18 65
2017 Does not provide services to public 38 30 14 12 6 0 0 68 18 81
2014 Provides services to public 28 35 12 14 11 0 0 63 25 78
2014 Does not provide services to public 43 37 10 8 2 0 0 81 9 116
2011 Provides services to public 35 33 11 13 8 0 0 69 20 78
2011 Does not provide services to public 42 33 13 5 5 1 0 76 11 121
2008 Provides services to public 28 36 14 17 5 0 0 64 22 81
2008 Does not provide services to public 32 29 19 14 6 0 0 61 20 85

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 21 21 6 2 2 0 70 8 80
2019 Does not provide services to public 33 27 18 9 9 2 1 62 19 119
2018 Provides services to public 45 25 12 7 10 0 0 70 17 73
2018 Does not provide services to public 20 17 22 19 19 3 0 39 39 76
2017 Provides services to public 43 17 14 8 13 3 1 63 22 65
2017 Does not provide services to public 28 25 17 9 14 2 3 57 25 81
2014 Provides services to public 30 24 6 14 19 4 3 58 35 78
2014 Does not provide services to public 33 31 14 12 5 2 3 67 19 117
2011 Provides services to public 30 26 11 10 17 4 1 59 29 79
2011 Does not provide services to public 30 26 16 13 9 5 1 59 24 122
2008 Provides services to public 33 25 13 18 9 1 3 60 27 80
2008 Does not provide services to public 26 22 16 21 11 2 1 50 33 85
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 22 43 35 80
2019 Does not provide services to public 33 35 32 118
2018 Provides services to public 34 29 37 73
2018 Does not provide services to public 38 24 39 77
2017 Provides services to public 34 36 30 65
2017 Does not provide services to public 38 28 34 81
2014 Provides services to public 33 38 29 78
2014 Does not provide services to public 26 41 34 117
2011 Provides services to public 29 41 30 80
2011 Does not provide services to public 37 30 33 122

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 5 10 69 0 11 5 18
2019 Does not provide services to public 23 18 48 0 8 3 39
2018 Provides services to public 8 25 59 0 4 4 25
2018 Does not provide services to public 18 16 63 3 0 0 29
2017 Provides services to public 13 17 59 10 0 0 22
2017 Does not provide services to public 6 10 69 6 9 0 31
2014 Provides services to public 24 27 49 0 9999 0 26
2014 Does not provide services to public 27 11 51 0 9999 11 29
2011 Provides services to public 9 21 58 4 9999 9 24
2011 Does not provide services to public 19 16 53 0 9999 12 43
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 39 16 1 2 0 1 80 4 80
2019 Does not provide services to public 35 33 11 8 3 1 10 76 11 117

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 25 4 1 0 7 1 94 2 80
2019 Does not provide services to public 52 20 8 0 2 8 10 88 2 116
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 80
2019 Does not provide services to public 12 88 119
2018 Provides services to public 17 83 73
2018 Does not provide services to public 18 82 76

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 14
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 13

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 14

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 14

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 14

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 52 48 10
2019 Does not provide services to public 35 65 14

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 48 52 10
2019 Does not provide services to public 66 34 14

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 10
2019 Does not provide services to public 0 100 12

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 26 74 80
2019 Does not provide services to public 19 81 117

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 20 14 11 6 19 9 57 24 80
2019 Does not provide services to public 17 13 16 9 5 31 8 50 24 119
2018 Provides services to public 22 17 25 3 3 28 3 56 8 73
2018 Does not provide services to public 17 17 12 7 9 32 6 55 25 76
2017 Provides services to public 22 18 16 6 6 25 7 58 18 65
2017 Does not provide services to public 10 15 22 3 2 36 12 48 10 81
2014 Provides services to public 11 12 14 17 20 25 1 31 50 78
2014 Does not provide services to public 15 14 18 8 9 29 8 45 26 116

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 30 15 5 2 8 0 75 8 79
2019 Does not provide services to public 32 32 18 5 4 9 1 71 10 119
2018 Provides services to public 39 28 12 8 1 11 0 76 11 73
2018 Does not provide services to public 27 23 15 9 6 16 4 63 18 76
2017 Provides services to public 42 22 19 1 9 6 0 68 11 64
2017 Does not provide services to public 38 25 19 4 0 11 3 73 5 79
2014 Provides services to public 21 19 26 7 23 5 0 42 31 78
2014 Does not provide services to public 28 27 15 11 5 13 0 64 18 116
2011 Provides services to public 40 26 17 10 6 1 0 67 16 80
2011 Does not provide services to public 32 31 19 7 5 7 1 68 12 122
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 80
2019 Does not provide services to public 8 92 119
2018 Provides services to public 11 89 73
2018 Does not provide services to public 12 88 76

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 78
2019 Does not provide services to public 5 95 118

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 15 20 1 4 24 8 62 8 80
2019 Does not provide services to public 16 15 20 2 1 39 8 58 5 118
2018 Provides services to public 29 16 17 1 3 27 7 68 6 72
2018 Does not provide services to public 16 20 17 0 8 34 5 60 13 76
2017 Provides services to public 26 15 17 0 5 30 7 65 8 65
2017 Does not provide services to public 4 14 26 0 0 43 13 41 0 80
2014 Provides services to public 14 17 21 6 7 31 4 47 21 78
2014 Does not provide services to public 21 17 10 1 2 37 11 75 5 117

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 25 17 1 3 8 1 76 5 80
2019 Does not provide services to public 37 30 19 2 1 10 1 75 3 118
2018 Provides services to public 45 25 13 3 1 12 0 80 5 73
2018 Does not provide services to public 33 20 13 2 7 21 3 71 12 76
2017 Provides services to public 40 27 15 2 5 11 0 75 8 65
2017 Does not provide services to public 25 43 16 0 1 12 3 80 1 81
2014 Provides services to public 22 27 23 5 7 14 1 57 15 78
2014 Does not provide services to public 39 25 12 2 1 20 2 82 3 117
2011 Provides services to public 48 24 13 5 2 8 0 78 8 80
2011 Does not provide services to public 34 40 17 2 1 6 0 79 3 122
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 26 8 5 4 0 1 83 9 80
2019 Does not provide services to public 55 21 15 3 3 0 2 78 7 118
2018 Provides services to public 41 31 15 7 3 1 1 75 10 73
2018 Does not provide services to public 41 28 12 8 6 0 4 72 15 76
2017 Provides services to public 39 26 13 13 8 0 1 66 21 64
2017 Does not provide services to public 41 27 21 1 6 0 4 71 8 81

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 24 16 10 9 0 1 65 19 80
2019 Does not provide services to public 28 28 15 15 14 0 0 56 28 118
2018 Provides services to public 21 25 28 17 9 0 0 46 26 73
2018 Does not provide services to public 9 23 28 14 26 0 0 32 40 77
2017 Provides services to public 16 22 33 20 7 0 1 39 28 65
2017 Does not provide services to public 22 23 16 20 17 1 1 46 38 81

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 19 18 5 9 1 1 68 13 80
2019 Does not provide services to public 32 29 17 11 9 1 2 62 20 118
2018 Provides services to public 33 17 23 14 9 1 1 52 24 73
2018 Does not provide services to public 19 17 23 18 22 0 0 36 40 76
2017 Provides services to public 26 28 15 18 11 0 1 55 29 65
2017 Does not provide services to public 24 27 24 8 15 0 2 52 24 80

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 25 14 10 15 0 1 61 25 78
2019 Does not provide services to public 29 26 17 12 14 0 1 56 27 117
2018 Provides services to public 22 16 30 14 15 0 3 39 30 73
2018 Does not provide services to public 15 16 20 20 29 0 0 31 49 74
2017 Provides services to public 20 19 20 25 13 0 3 40 40 65
2017 Does not provide services to public 23 22 19 17 19 0 1 45 36 81

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 20 9 1 5 0 3 85 6 79
2019 Does not provide services to public 52 22 11 5 7 0 3 76 12 117
2018 Provides services to public 47 19 15 8 4 0 7 70 13 71
2018 Does not provide services to public 40 21 16 6 13 0 4 63 20 74
2017 Provides services to public 45 23 19 3 4 0 4 72 8 65
2017 Does not provide services to public 47 22 12 7 5 0 7 75 12 80

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 27 8 4 4 0 2 85 7 80
2019 Does not provide services to public 43 26 18 7 7 0 0 68 14 118
2018 Provides services to public 39 32 16 7 5 0 1 72 12 73
2018 Does not provide services to public 32 20 15 17 16 0 0 52 33 75
2017 Provides services to public 35 39 15 6 5 0 0 74 11 64
2017 Does not provide services to public 40 31 13 6 7 0 2 72 14 81

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 27 16 3 5 1 1 75 9 79
2019 Does not provide services to public 41 29 16 4 7 1 2 72 11 118
2018 Provides services to public 36 28 23 7 5 0 1 65 12 69
2018 Does not provide services to public 29 30 25 7 8 0 0 59 16 77
2017 Provides services to public 37 25 23 6 8 0 0 63 14 64
2017 Does not provide services to public 42 32 10 12 1 0 2 76 14 81

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 24 13 10 8 0 1 68 19 78
2019 Does not provide services to public 20 41 17 11 9 0 2 63 20 118
2018 Provides services to public 30 23 26 9 12 0 1 53 20 71
2018 Does not provide services to public 18 21 24 18 18 0 0 40 36 77
2017 Provides services to public 24 29 27 9 10 0 1 53 19 64
2017 Does not provide services to public 18 38 14 17 10 0 3 58 28 81

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 29 15 9 4 0 1 72 12 79
2019 Does not provide services to public 35 32 14 10 9 0 0 67 19 117
2018 Provides services to public 39 27 18 10 6 0 0 66 16 71
2018 Does not provide services to public 23 25 18 19 14 1 1 48 33 77
2017 Provides services to public 36 23 22 6 9 0 4 62 16 64
2017 Does not provide services to public 32 29 16 11 10 0 2 62 22 81

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 25 9 6 4 0 1 81 10 79
2019 Does not provide services to public 55 24 10 6 5 0 0 79 11 117

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 33 6 8 3 0 1 83 11 79
2019 Does not provide services to public 48 27 15 5 4 0 0 75 10 117
2018 Provides services to public 45 29 18 6 3 0 0 74 9 71
2018 Does not provide services to public 34 25 23 11 8 0 0 59 19 77
2017 Provides services to public 40 35 13 7 3 2 0 76 10 64
2017 Does not provide services to public 45 18 14 14 5 0 3 65 20 81

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 27 9 0 1 0 1 90 1 79
2019 Does not provide services to public 81 11 3 3 3 0 0 92 6 118
2018 Provides services to public 66 18 7 3 5 0 0 85 8 71
2018 Does not provide services to public 64 16 9 4 5 0 2 82 9 77
2017 Provides services to public 72 16 3 3 0 0 6 94 3 65
2017 Does not provide services to public 74 17 4 1 2 0 1 93 3 81

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 83 7 0 0 1 1 7 99 1 79
2019 Does not provide services to public 84 4 4 1 2 0 6 93 3 116
2018 Provides services to public 79 4 6 4 2 0 4 87 7 70
2018 Does not provide services to public 79 12 1 2 0 2 5 97 2 76

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 10 6 3 6 0 2 85 9 79
2019 Does not provide services to public 74 9 7 2 4 1 4 87 6 117
2018 Provides services to public 72 10 6 1 6 0 6 86 7 71
2018 Does not provide services to public 69 12 5 3 7 0 4 84 10 77
2017 Provides services to public 72 10 4 4 7 1 2 85 11 65
2017 Does not provide services to public 83 9 2 1 0 0 4 97 1 80

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 70 15 5 4 2 0 3 89 6 80
2019 Does not provide services to public 62 24 9 1 2 0 3 88 3 118
2018 Provides services to public 54 26 8 6 2 0 4 83 8 73
2018 Does not provide services to public 56 27 10 1 1 2 2 87 2 77
2017 Provides services to public 66 16 7 6 3 0 3 84 9 65
2017 Does not provide services to public 66 23 6 1 1 0 3 92 2 81

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 19 4 4 7 0 3 85 11 79
2019 Does not provide services to public 63 17 8 4 5 0 3 82 10 118
2018 Provides services to public 56 17 13 4 6 0 6 77 10 72
2018 Does not provide services to public 51 22 9 8 9 0 1 74 17 77
2017 Provides services to public 61 15 7 7 4 0 5 80 12 65
2017 Does not provide services to public 75 12 8 3 0 0 3 89 3 81

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 8 2 1 1 1 18 94 3 80
2019 Does not provide services to public 64 8 3 1 1 0 23 94 2 116
2018 Provides services to public 67 8 4 1 1 0 18 92 3 72
2018 Does not provide services to public 55 16 3 0 0 2 24 97 0 74
2017 Provides services to public 55 12 10 1 0 0 22 86 2 65
2017 Does not provide services to public 56 11 2 2 0 0 29 94 3 80

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 8 10 0 0 0 5 89 0 80
2019 Does not provide services to public 79 10 2 2 0 0 8 96 2 117
2018 Provides services to public 59 15 15 3 1 1 6 80 4 72
2018 Does not provide services to public 73 10 2 1 3 0 11 93 5 76
2017 Provides services to public 61 22 9 3 3 0 2 85 6 65
2017 Does not provide services to public 80 11 3 1 1 0 4 94 2 81

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 9 15 5 14 0 4 65 19 79
2019 Does not provide services to public 79 8 3 3 2 0 4 91 5 118
2018 Provides services to public 55 13 5 7 14 0 7 72 22 72
2018 Does not provide services to public 77 12 2 4 3 0 2 91 7 77
2017 Provides services to public 57 12 13 5 7 2 4 74 12 65
2017 Does not provide services to public 71 11 6 2 5 0 5 87 7 81

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 15 5 1 1 0 4 92 3 80
2019 Does not provide services to public 65 15 13 5 1 0 0 81 6 117
2018 Provides services to public 53 25 11 3 0 1 7 85 3 73
2018 Does not provide services to public 65 16 10 1 5 0 2 83 6 76
2017 Provides services to public 58 25 17 0 0 0 0 83 0 65
2017 Does not provide services to public 58 26 10 1 1 0 4 88 2 81

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 34 29 10 1 0 0 60 12 80
2019 Does not provide services to public 20 39 28 10 3 0 0 60 12 119
2018 Provides services to public 15 32 38 10 5 0 0 48 15 72
2018 Does not provide services to public 14 26 30 17 12 0 0 41 29 77
2017 Provides services to public 3 38 45 4 9 0 0 41 14 65
2017 Does not provide services to public 24 22 32 13 9 0 0 46 22 81

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 18 33 23 19 0 0 42 26 79
2019 Does not provide services to public 7 16 42 18 18 0 0 35 23 117
2018 Provides services to public 8 13 41 22 16 0 0 38 21 72
2018 Does not provide services to public 22 18 32 17 11 0 0 28 39 76
2017 Provides services to public 7 17 38 34 5 0 0 39 23 65
2017 Does not provide services to public 10 17 30 25 18 0 0 43 27 81

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 34 12 1 2 1 0 84 4 80
2019 Does not provide services to public 40 36 15 3 1 5 0 81 4 119
2018 Provides services to public 56 28 13 0 3 1 0 84 3 72
2018 Does not provide services to public 32 45 8 8 3 3 0 80 12 76
2017 Provides services to public 53 28 15 1 2 0 0 81 3 65
2017 Does not provide services to public 45 38 6 6 3 1 0 85 9 81

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 41 13 7 4 1 0 75 12 80
2019 Does not provide services to public 33 35 14 11 3 4 0 71 15 118
2018 Provides services to public 38 33 12 9 5 1 0 73 15 73
2018 Does not provide services to public 20 37 13 18 12 0 0 57 30 77
2017 Provides services to public 30 36 12 12 10 0 0 66 22 65
2017 Does not provide services to public 21 40 14 15 4 5 0 65 20 81
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 18 82 80
2019 Does not provide services to public 18 82 119
2017 Provides services to public 15 85 65
2017 Does not provide services to public 13 87 81
2014 Provides services to public 21 79 78
2014 Does not provide services to public 7 93 117

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 86 14 15
2019 Does not provide services to public 76 24 21
2017 Does not provide services to public 92 8 11
2014 Provides services to public 82 18 17

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 28 0 7 0 0 0 93 7 13
2019 Does not provide services to public 56 44 0 0 0 0 0 100 0 16
2017 Does not provide services to public 74 17 0 0 0 10 0 100 0 10
2014 Provides services to public 48 37 7 8 0 0 0 85 8 14
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 34 20 1 2 1 1 42 58 80
2019 Does not provide services to public 41 33 13 3 5 2 2 43 57 118
2018 Provides services to public 49 28 12 4 0 6 1 53 47 73
2018 Does not provide services to public 39 38 14 6 3 0 0 39 61 77
2017 Provides services to public 37 31 14 8 3 5 1 40 60 65
2017 Does not provide services to public 41 29 16 6 2 4 2 43 57 81

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 51 49 46
2019 Does not provide services to public 62 38 64

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 67 33 46
2019 Does not provide services to public 51 49 64
2018 Provides services to public 58 42 32
2018 Does not provide services to public 50 50 47

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 28 18 6 9 0 11 64 16 46
2019 Does not provide services to public 38 27 16 5 5 0 9 72 11 63
2018 Provides services to public 30 26 14 10 12 0 10 61 24 31
2018 Does not provide services to public 23 33 9 20 7 0 9 62 29 47
2017 Provides services to public 37 16 20 15 12 0 0 52 27 37
2017 Does not provide services to public 35 27 4 8 6 0 19 77 18 43

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 21 21 4 14 2 33 40 27 46
2019 Does not provide services to public 8 12 14 8 15 0 43 35 40 63
2018 Provides services to public 0 19 6 12 11 0 51 38 49 32
2018 Does not provide services to public 8 7 10 16 18 2 39 26 57 47
2017 Provides services to public 10 7 16 5 14 6 42 32 37 36
2017 Does not provide services to public 12 0 2 2 17 2 65 36 59 43

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 11 9 8 6 0 6 75 15 80
2019 Does not provide services to public 50 15 12 9 6 0 10 71 16 118
2018 Provides services to public 61 10 7 6 3 3 11 82 10 73
2018 Does not provide services to public 57 10 7 5 9 2 10 76 16 77
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