2019 Public Service Employee Survey Results for National Research Council Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 57 31 2 9 2 0 0 87 11 35
2019 Compliance, inspection and enforcement 44 40 4 4 0 0 7 90 5 22
2019 Communications or public affairs 35 31 7 25 2 0 0 66 27 50
2019 Security 77 23 0 0 0 0 0 100 0 23
2019 Science and technology 32 46 7 12 3 0 0 78 15 1187
2019 Library services 25 46 5 19 5 0 0 71 24 39
2019 Legal services 10 46 25 10 9 0 0 56 19 10
2019 Administration and operations 51 35 4 6 2 1 0 87 9 231
2019 Human resources 47 47 2 3 1 0 0 93 4 90
2019 Financial management 57 38 0 5 0 0 0 95 5 69
2019 Procurement 39 35 4 21 0 0 0 74 21 20
2019 Real property 34 39 22 5 0 0 0 73 5 28
2019 Materiel management 51 40 9 0 0 0 0 91 0 15
2019 Information management 38 53 3 5 0 0 0 92 5 29
2019 Information technology 43 39 3 9 6 0 0 82 15 114
2019 Evaluation 49 42 0 8 0 0 0 92 8 23
2019 Data sciences 56 21 9 5 9 0 0 77 14 39
2019 Policy 44 44 3 9 0 0 0 88 9 33
2019 Project management 38 48 4 9 1 0 0 86 10 138
2019 Other services to the public 41 41 5 10 0 4 0 85 11 45
2019 None of the above 32 40 6 14 7 0 0 72 22 164
2017 Client contact centre 43 33 9 12 3 0 0 76 15 34
2017 Communications or public affairs 27 47 6 19 2 0 0 74 21 52
2017 Security 62 19 0 13 6 0 0 81 19 16
2017 Science and technology 28 52 5 10 5 0 0 80 15 1162
2017 Library services 18 54 2 20 5 0 0 73 25 38
2017 Administration and operations 34 43 9 10 4 0 0 78 13 208
2017 Human resources 35 47 7 8 2 0 0 82 11 81
2017 Financial management 52 31 14 3 0 0 0 82 3 57
2017 Procurement 30 50 10 0 10 0 0 80 10 10
2017 Real property 38 45 6 10 0 0 0 84 10 17
2017 Materiel management 14 65 14 7 0 0 0 79 7 14
2017 Information management 13 55 6 18 9 0 0 68 26 32
2017 Information technology 22 55 2 14 7 0 0 76 21 121
2017 Internal audit 39 61 0 0 0 0 0 100 0 12
2017 Evaluation 33 50 11 6 0 0 0 83 6 18
2017 Data sciences 28 40 14 11 7 0 0 68 18 26
2017 Policy 0 68 8 24 0 0 0 68 24 13
2017 Project management 30 45 7 15 3 0 0 75 18 137
2017 Other services to the public 15 45 4 26 9 0 0 60 35 46
2017 None of the above 26 38 5 22 8 0 0 65 30 173

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 57 14 17 7 4 0 0 71 11 35
2019 Compliance, inspection and enforcement 60 35 4 0 0 0 0 96 0 22
2019 Communications or public affairs 60 22 5 11 2 0 0 82 13 50
2019 Security 60 14 18 0 8 0 0 74 8 23
2019 Science and technology 64 18 6 7 4 0 2 83 11 1187
2019 Library services 51 24 8 10 7 0 0 75 17 39
2019 Legal services 29 37 25 0 9 0 0 66 9 10
2019 Administration and operations 65 20 4 6 4 1 1 87 10 231
2019 Human resources 57 30 5 4 3 0 2 88 7 91
2019 Financial management 47 26 9 12 2 0 2 75 15 69
2019 Procurement 79 17 0 4 0 0 0 96 4 20
2019 Real property 56 42 2 0 0 0 0 98 0 28
2019 Materiel management 80 6 6 9 0 0 0 85 9 15
2019 Information management 76 18 3 3 0 0 0 95 3 29
2019 Information technology 73 12 7 5 3 0 0 84 8 114
2019 Evaluation 71 17 0 7 0 0 4 92 8 23
2019 Data sciences 64 12 2 11 9 0 2 77 20 39
2019 Policy 78 15 0 0 3 0 3 97 3 33
2019 Project management 58 20 6 10 5 0 1 79 15 138
2019 Other services to the public 67 22 4 2 0 0 4 93 2 45
2019 None of the above 71 15 4 5 3 0 1 87 9 165
2017 Client contact centre 48 14 15 14 8 0 0 63 22 34
2017 Communications or public affairs 62 21 0 15 2 0 0 83 17 52
2017 Security 50 29 7 7 7 0 0 79 14 16
2017 Science and technology 63 18 6 7 4 0 1 82 12 1163
2017 Library services 60 18 2 13 7 0 0 78 20 38
2017 Administration and operations 61 24 4 6 4 0 1 86 10 206
2017 Human resources 60 25 6 5 3 0 2 86 9 81
2017 Financial management 45 29 5 17 2 0 2 76 19 58
2017 Procurement 50 40 10 0 0 0 0 90 0 10
2017 Real property 66 11 6 6 6 0 6 82 12 17
2017 Materiel management 65 21 7 0 7 0 0 86 7 14
2017 Information management 70 19 9 2 0 0 0 89 2 32
2017 Information technology 68 17 3 7 3 0 2 87 10 121
2017 Internal audit 66 9 8 9 9 0 0 75 17 12
2017 Evaluation 67 11 11 6 0 0 6 83 6 18
2017 Data sciences 39 32 11 7 11 0 0 71 18 26
2017 Policy 84 0 0 8 8 0 0 84 16 13
2017 Project management 59 21 7 9 4 0 0 80 13 136
2017 Other services to the public 59 28 4 7 0 0 2 89 7 46
2017 None of the above 61 24 6 5 3 0 1 86 8 173

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 54 32 12 0 2 0 0 86 2 34
2019 Compliance, inspection and enforcement 39 53 8 0 0 0 0 92 0 22
2019 Communications or public affairs 46 36 4 13 0 0 0 82 13 50
2019 Security 60 25 8 8 0 0 0 85 8 23
2019 Science and technology 51 36 5 6 2 0 0 87 8 1184
2019 Library services 61 29 0 10 0 0 0 90 10 39
2019 Legal services 27 34 20 9 10 0 0 61 19 10
2019 Administration and operations 58 29 5 6 1 1 0 88 7 232
2019 Human resources 55 30 3 7 4 0 0 85 11 91
2019 Financial management 59 30 4 5 2 0 0 89 7 69
2019 Procurement 45 43 4 9 0 0 0 87 9 20
2019 Real property 53 24 21 2 0 0 0 77 2 28
2019 Materiel management 72 23 0 6 0 0 0 94 6 15
2019 Information management 59 29 5 7 0 0 0 87 7 29
2019 Information technology 55 30 8 7 1 0 0 85 7 114
2019 Evaluation 47 40 4 4 4 0 0 87 8 23
2019 Data sciences 50 28 8 9 4 0 0 78 14 39
2019 Policy 56 20 6 14 3 0 0 76 17 33
2019 Project management 54 35 5 3 3 0 0 89 5 137
2019 Other services to the public 60 28 0 8 4 0 0 88 12 44
2019 None of the above 45 34 8 7 5 0 0 79 13 165
2017 Client contact centre 55 25 9 12 0 0 0 80 12 34
2017 Communications or public affairs 38 48 2 6 7 0 0 85 13 52
2017 Security 55 25 0 14 6 0 0 80 20 16
2017 Science and technology 50 38 5 6 1 0 0 88 7 1163
2017 Library services 39 42 8 5 5 0 2 82 10 38
2017 Administration and operations 49 33 5 8 5 0 0 82 13 208
2017 Human resources 63 28 5 3 1 0 0 91 4 81
2017 Financial management 62 33 2 3 0 0 0 95 3 58
2017 Procurement 50 50 0 0 0 0 0 100 0 10
2017 Real property 73 16 6 6 0 0 0 89 6 17
2017 Materiel management 37 42 14 0 7 0 0 79 7 14
2017 Information management 48 36 0 10 6 0 0 84 16 32
2017 Information technology 49 32 7 7 6 0 0 81 12 121
2017 Internal audit 74 26 0 0 0 0 0 100 0 12
2017 Evaluation 28 33 6 33 0 0 0 61 33 18
2017 Data sciences 35 51 14 0 0 0 0 86 0 26
2017 Policy 43 39 0 17 0 0 0 83 17 12
2017 Project management 41 46 3 5 5 0 0 87 10 137
2017 Other services to the public 44 37 2 15 2 0 0 80 18 46
2017 None of the above 46 29 11 7 7 0 0 76 14 173

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 38 14 16 4 0 0 66 20 35
2019 Compliance, inspection and enforcement 37 46 17 0 0 0 0 83 0 22
2019 Communications or public affairs 33 51 9 6 2 0 0 84 8 50
2019 Security 62 24 7 7 0 0 0 86 7 23
2019 Science and technology 33 39 14 10 3 0 0 73 13 1185
2019 Library services 27 53 5 15 0 0 0 80 15 39
2019 Administration and operations 34 40 11 9 5 1 1 75 14 230
2019 Human resources 42 41 5 5 4 0 2 85 10 91
2019 Financial management 40 44 6 8 1 0 0 84 10 69
2019 Procurement 21 35 17 10 17 0 0 56 27 20
2019 Real property 22 32 6 29 12 0 0 54 40 28
2019 Materiel management 42 40 15 4 0 0 0 81 4 15
2019 Information management 29 43 7 19 3 0 0 72 21 28
2019 Information technology 33 39 11 10 6 0 0 72 17 112
2019 Evaluation 15 70 11 4 0 0 0 85 4 23
2019 Data sciences 42 28 21 5 4 0 0 70 9 39
2019 Policy 44 27 22 7 0 0 0 71 7 32
2019 Project management 32 41 15 9 3 0 0 73 12 137
2019 Other services to the public 27 48 18 7 0 0 0 75 7 45
2019 None of the above 32 33 13 14 8 0 0 65 22 164
2018 Client contact centre 36 34 14 9 7 0 0 70 16 26
2018 Compliance, inspection and enforcement 34 36 5 24 0 0 0 71 24 16
2018 Communications or public affairs 18 47 8 18 6 1 2 67 25 63
2018 Security 41 59 0 0 0 0 0 100 0 19
2018 Science and technology 22 45 14 13 4 0 1 68 18 870
2018 Library services 12 57 9 16 5 0 0 69 21 29
2018 Legal services 0 71 19 10 0 0 0 71 10 10
2018 Administration and operations 34 41 6 11 6 1 0 76 17 171
2018 Human resources 26 52 8 9 5 0 0 78 14 62
2018 Financial management 39 31 10 18 2 0 0 71 20 45
2018 Information management 38 33 16 13 0 0 0 71 13 18
2018 Information technology 31 41 10 13 2 0 3 74 16 83
2018 Evaluation 29 64 0 7 0 0 0 93 7 11
2018 Data sciences 18 46 8 25 0 4 0 66 26 15
2018 Policy 13 41 22 14 10 0 0 54 24 22
2018 Project management 19 48 17 12 4 0 0 67 16 100
2018 Other services to the public 7 55 10 15 13 0 0 62 28 40
2018 None of the above 26 32 14 16 11 0 1 59 27 110
2017 Client contact centre 31 30 29 6 3 0 0 61 9 34
2017 Communications or public affairs 10 51 6 22 11 0 0 61 33 52
2017 Security 57 38 0 0 6 0 0 94 6 16
2017 Science and technology 27 44 13 11 5 0 0 70 16 1160
2017 Library services 24 45 5 22 5 0 0 69 27 38
2017 Administration and operations 29 35 12 15 9 0 0 64 24 208
2017 Human resources 30 45 16 8 1 0 0 75 9 81
2017 Financial management 56 27 7 7 3 0 0 83 10 58
2017 Procurement 30 20 20 20 10 0 0 50 30 10
2017 Real property 16 45 17 11 11 0 0 61 22 17
2017 Materiel management 22 56 15 0 8 0 0 78 8 14
2017 Information management 17 58 12 9 4 0 0 76 12 32
2017 Information technology 26 35 14 16 7 1 1 62 23 121
2017 Internal audit 41 41 17 0 0 0 0 83 0 12
2017 Evaluation 45 33 11 6 6 0 0 78 11 18
2017 Data sciences 35 29 7 18 11 0 0 64 29 26
2017 Policy 48 28 8 8 0 8 0 83 9 13
2017 Project management 23 43 17 12 4 0 1 67 17 137
2017 Other services to the public 18 41 11 24 7 0 0 58 31 46
2017 None of the above 27 39 12 14 7 0 0 67 21 173

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 27 17 0 0 0 0 83 0 34
2019 Compliance, inspection and enforcement 48 40 8 4 0 0 0 87 4 22
2019 Communications or public affairs 55 32 9 4 0 0 0 87 4 50
2019 Security 81 11 4 4 0 0 0 92 4 23
2019 Science and technology 57 33 6 3 1 0 1 91 3 1183
2019 Library services 65 30 3 0 3 0 0 95 3 38
2019 Administration and operations 54 34 4 4 2 1 0 89 7 230
2019 Human resources 59 30 5 4 1 0 2 90 5 87
2019 Financial management 60 33 6 0 0 0 0 94 0 69
2019 Procurement 45 51 0 4 0 0 0 96 4 20
2019 Real property 50 20 9 21 0 0 0 70 21 28
2019 Materiel management 58 42 0 0 0 0 0 100 0 15
2019 Information management 59 28 5 8 0 0 0 87 8 29
2019 Information technology 60 27 8 4 1 0 1 87 5 113
2019 Evaluation 44 44 13 0 0 0 0 87 0 23
2019 Data sciences 66 25 7 0 2 0 0 91 2 39
2019 Policy 55 33 3 9 0 0 0 88 9 33
2019 Project management 62 29 6 2 1 0 0 91 3 136
2019 Other services to the public 48 38 10 4 0 0 0 85 4 45
2019 None of the above 49 25 13 7 5 0 0 74 13 160
2017 Client contact centre 60 37 0 3 0 0 0 97 3 33
2017 Communications or public affairs 36 51 6 7 0 0 0 87 7 52
2017 Security 76 24 0 0 0 0 0 100 0 16
2017 Science and technology 57 34 5 3 1 0 0 91 4 1161
2017 Library services 55 38 2 5 0 0 0 93 5 38
2017 Administration and operations 50 36 7 4 2 0 0 87 6 207
2017 Human resources 66 25 2 4 3 0 0 91 7 81
2017 Financial management 50 47 0 3 0 0 0 97 3 57
2017 Procurement 30 50 10 10 0 0 0 80 10 10
2017 Real property 66 28 6 0 0 0 0 94 0 17
2017 Materiel management 65 28 7 0 0 0 0 93 0 14
2017 Information management 47 50 3 0 0 0 0 97 0 32
2017 Information technology 51 40 4 2 2 0 1 92 4 121
2017 Internal audit 56 44 0 0 0 0 0 100 0 12
2017 Evaluation 61 16 17 6 0 0 0 78 6 18
2017 Data sciences 52 37 7 4 0 0 0 89 4 25
2017 Policy 54 46 0 0 0 0 0 100 0 13
2017 Project management 53 37 7 2 1 0 0 90 3 137
2017 Other services to the public 51 38 9 2 0 0 0 89 2 45
2017 None of the above 49 33 10 7 2 0 0 82 9 173

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 57 18 7 16 2 0 0 75 18 34
2019 Compliance, inspection and enforcement 51 20 12 12 4 0 0 71 16 22
2019 Communications or public affairs 26 41 9 11 11 0 2 68 22 50
2019 Security 90 4 7 0 0 0 0 93 0 23
2019 Science and technology 44 32 14 7 3 0 0 76 10 1182
2019 Library services 58 32 2 5 2 0 0 90 7 39
2019 Legal services 19 44 9 28 0 0 0 63 28 10
2019 Administration and operations 56 23 11 4 4 1 0 80 8 231
2019 Human resources 50 39 3 7 1 0 0 89 7 90
2019 Financial management 56 29 5 6 5 0 0 84 11 69
2019 Procurement 53 21 9 13 4 0 0 74 17 20
2019 Real property 31 45 9 16 0 0 0 76 16 28
2019 Materiel management 59 28 9 0 4 0 0 87 4 15
2019 Information management 65 24 3 6 3 0 0 88 9 29
2019 Information technology 54 24 10 5 4 1 1 80 10 114
2019 Evaluation 32 40 7 13 4 0 4 75 18 23
2019 Data sciences 51 30 10 0 2 6 0 86 2 39
2019 Policy 30 35 27 3 5 0 0 65 8 33
2019 Project management 47 34 9 7 3 0 1 81 10 137
2019 Other services to the public 51 21 20 6 2 0 0 72 8 45
2019 None of the above 48 22 13 8 9 0 1 70 17 164
2018 Client contact centre 59 21 13 0 7 0 0 80 7 26
2018 Compliance, inspection and enforcement 47 19 14 13 5 0 3 67 19 16
2018 Communications or public affairs 33 35 18 6 8 0 0 67 15 63
2018 Security 41 49 10 0 0 0 0 90 0 19
2018 Science and technology 39 36 14 7 3 1 1 76 10 864
2018 Library services 46 49 0 5 0 0 0 95 5 29
2018 Legal services 27 42 9 21 0 0 0 70 21 10
2018 Administration and operations 47 28 13 7 3 1 1 77 10 171
2018 Human resources 41 29 13 10 7 0 0 70 17 61
2018 Financial management 66 15 9 7 2 0 0 81 9 46
2018 Information management 29 56 15 0 0 0 0 85 0 18
2018 Information technology 51 28 10 5 4 0 1 80 10 83
2018 Evaluation 19 37 27 0 7 0 10 62 8 11
2018 Data sciences 27 58 7 8 0 0 0 85 8 15
2018 Policy 28 35 4 14 19 0 0 62 33 22
2018 Project management 42 41 4 7 4 1 0 84 12 100
2018 Other services to the public 45 30 13 13 0 0 0 75 13 39
2018 None of the above 38 29 17 9 6 0 0 67 15 111
2017 Client contact centre 60 22 6 6 6 0 0 82 12 34
2017 Communications or public affairs 29 34 15 13 7 2 0 64 21 52
2017 Security 75 25 0 0 0 0 0 100 0 16
2017 Science and technology 40 35 13 7 3 1 1 77 10 1159
2017 Library services 38 36 7 19 0 0 0 74 19 38
2017 Administration and operations 40 31 14 7 8 0 0 71 15 207
2017 Human resources 46 30 8 10 4 3 0 77 15 81
2017 Financial management 52 32 5 5 2 4 0 87 7 56
2017 Procurement 60 10 20 10 0 0 0 70 10 10
2017 Real property 46 38 11 6 0 0 0 84 6 17
2017 Materiel management 58 28 15 0 0 0 0 85 0 14
2017 Information management 39 44 6 11 0 0 0 84 11 32
2017 Information technology 47 28 13 5 5 1 1 77 10 121
2017 Internal audit 49 33 17 0 0 0 0 83 0 12
2017 Evaluation 67 22 6 6 0 0 0 89 6 18
2017 Data sciences 37 30 22 11 0 0 0 67 11 25
2017 Policy 24 32 17 17 0 9 0 62 19 12
2017 Project management 41 33 14 9 2 1 0 75 11 137
2017 Other services to the public 36 49 9 5 0 0 2 87 5 45
2017 None of the above 39 31 16 8 5 1 0 71 13 173

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 48 42 8 0 2 0 0 90 2 35
2019 Compliance, inspection and enforcement 50 30 20 0 0 0 0 80 0 22
2019 Communications or public affairs 31 44 11 11 3 0 0 75 14 50
2019 Security 70 26 0 4 0 0 0 96 4 23
2019 Science and technology 42 38 11 6 3 0 0 80 9 1188
2019 Library services 38 42 12 7 0 0 0 81 7 39
2019 Legal services 38 44 10 9 0 0 0 81 9 10
2019 Administration and operations 47 34 9 7 3 1 0 81 10 231
2019 Human resources 42 40 11 6 2 0 0 82 7 91
2019 Financial management 51 36 4 8 1 0 0 87 10 69
2019 Procurement 30 65 4 0 0 0 0 96 0 20
2019 Real property 34 44 16 5 2 0 0 78 7 28
2019 Materiel management 61 34 0 0 4 0 0 96 4 15
2019 Information management 31 47 3 10 10 0 0 77 20 29
2019 Information technology 41 31 14 13 2 0 0 72 14 114
2019 Evaluation 41 28 13 14 0 4 0 72 14 23
2019 Data sciences 51 31 5 9 4 0 0 82 13 39
2019 Policy 49 36 3 12 0 0 0 85 12 33
2019 Project management 35 39 14 8 4 0 0 74 12 138
2019 Other services to the public 56 31 8 2 2 0 0 88 4 45
2019 None of the above 44 30 14 5 6 0 0 75 11 165
2018 Client contact centre 46 43 4 4 4 0 0 89 7 26
2018 Compliance, inspection and enforcement 33 62 0 0 5 0 0 95 5 16
2018 Communications or public affairs 32 38 10 17 2 0 0 71 19 64
2018 Security 31 48 21 0 0 0 0 79 0 19
2018 Science and technology 39 42 9 7 2 0 0 82 9 867
2018 Library services 34 43 19 4 0 0 0 77 4 29
2018 Legal services 29 62 9 0 0 0 0 91 0 10
2018 Administration and operations 42 35 10 9 4 0 0 77 13 171
2018 Human resources 32 53 5 8 2 0 0 85 11 62
2018 Financial management 59 35 2 4 0 0 0 93 4 46
2018 Information management 33 53 7 6 0 0 0 86 6 18
2018 Information technology 44 38 5 10 4 0 0 82 13 83
2018 Evaluation 18 75 8 0 0 0 0 92 0 11
2018 Data sciences 18 59 12 12 0 0 0 76 12 15
2018 Policy 26 45 9 5 15 0 0 70 20 22
2018 Project management 35 41 11 7 5 1 0 76 12 100
2018 Other services to the public 57 32 9 0 2 0 0 89 2 38
2018 None of the above 31 45 15 5 3 0 0 77 8 110
2017 Client contact centre 48 45 5 3 0 0 0 93 3 34
2017 Communications or public affairs 28 55 4 11 2 0 0 83 13 52
2017 Security 62 25 7 6 0 0 0 87 6 16
2017 Science and technology 38 47 8 6 2 0 0 85 7 1162
2017 Library services 28 66 0 4 2 0 0 94 6 38
2017 Administration and operations 33 40 14 8 6 0 0 72 14 208
2017 Human resources 33 42 15 5 5 0 0 75 10 80
2017 Financial management 43 48 5 4 0 0 0 91 4 58
2017 Procurement 20 50 20 0 10 0 0 70 10 10
2017 Real property 44 45 6 6 0 0 0 89 6 17
2017 Materiel management 50 28 21 0 0 0 0 79 0 14
2017 Information management 22 47 7 16 9 0 0 69 24 32
2017 Information technology 36 43 10 9 2 0 0 79 11 121
2017 Internal audit 32 60 9 0 0 0 0 91 0 12
2017 Evaluation 33 33 22 11 0 0 0 67 11 18
2017 Data sciences 24 58 11 7 0 0 0 82 7 26
2017 Policy 32 44 8 8 8 0 0 76 16 13
2017 Project management 33 49 12 4 3 0 0 81 6 136
2017 Other services to the public 48 39 9 0 4 0 0 87 4 46
2017 None of the above 36 42 11 8 3 0 0 78 11 173

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 38 31 19 4 8 0 0 69 12 35
2019 Compliance, inspection and enforcement 38 37 8 12 4 0 0 75 17 22
2019 Communications or public affairs 16 41 20 20 4 0 0 57 23 50
2019 Security 52 28 4 16 0 0 0 80 16 23
2019 Science and technology 26 38 17 13 6 0 0 65 19 1184
2019 Library services 27 35 26 10 2 0 0 61 12 39
2019 Legal services 28 43 9 20 0 0 0 72 20 10
2019 Administration and operations 36 34 13 11 6 0 0 70 17 232
2019 Human resources 40 41 9 6 3 0 0 81 10 91
2019 Financial management 39 34 17 6 5 0 0 72 11 69
2019 Procurement 18 47 9 23 4 0 0 65 27 20
2019 Real property 27 20 27 24 2 0 0 47 26 28
2019 Materiel management 47 23 15 11 4 0 0 70 15 15
2019 Information management 23 51 8 15 3 0 0 74 17 29
2019 Information technology 27 38 14 10 10 0 1 66 20 113
2019 Evaluation 43 32 8 4 13 0 0 75 17 23
2019 Data sciences 38 31 13 14 4 0 0 69 18 39
2019 Policy 58 33 6 3 0 0 0 91 3 33
2019 Project management 24 37 19 13 7 0 0 61 20 138
2019 Other services to the public 21 33 25 16 4 0 0 55 21 45
2019 None of the above 29 29 17 10 14 1 0 59 24 165
2018 Client contact centre 34 29 16 18 4 0 0 63 21 26
2018 Compliance, inspection and enforcement 26 37 11 19 5 0 0 64 25 16
2018 Communications or public affairs 16 32 22 17 11 1 1 49 28 64
2018 Security 33 28 31 4 4 0 0 61 8 19
2018 Science and technology 18 36 23 15 8 0 0 54 23 869
2018 Library services 15 41 17 23 5 0 0 55 28 29
2018 Legal services 40 30 0 20 10 0 0 70 30 10
2018 Administration and operations 31 28 15 13 12 1 0 60 25 170
2018 Human resources 24 40 17 12 6 0 1 64 19 62
2018 Financial management 46 34 14 4 2 0 0 79 7 46
2018 Information management 23 27 13 30 7 0 0 50 37 18
2018 Information technology 24 31 24 14 7 0 0 55 21 83
2018 Evaluation 19 66 0 15 0 0 0 85 15 11
2018 Data sciences 18 62 0 16 4 0 0 80 20 15
2018 Policy 30 18 19 29 0 4 0 50 30 22
2018 Project management 20 38 19 14 9 1 0 58 22 100
2018 Other services to the public 11 46 12 5 25 0 0 58 30 39
2018 None of the above 20 26 32 12 11 0 0 45 23 111
2017 Client contact centre 32 41 12 3 9 3 0 75 12 34
2017 Communications or public affairs 23 34 13 17 13 0 0 57 30 52
2017 Security 36 38 14 6 6 0 0 74 12 16
2017 Science and technology 22 37 18 16 6 0 0 60 22 1162
2017 Library services 24 30 23 17 7 0 0 53 24 38
2017 Administration and operations 26 34 17 12 10 0 0 60 22 208
2017 Human resources 24 50 12 9 6 0 0 74 15 81
2017 Financial management 38 42 10 10 0 0 0 80 10 58
2017 Procurement 20 19 30 10 20 0 0 40 30 10
2017 Real property 27 34 6 16 16 0 0 62 33 17
2017 Materiel management 36 14 21 15 14 0 0 50 29 14
2017 Information management 26 34 18 14 9 0 0 60 22 32
2017 Information technology 27 34 17 12 9 1 0 61 21 121
2017 Internal audit 25 34 32 9 0 0 0 59 9 12
2017 Evaluation 39 44 0 17 0 0 0 83 17 18
2017 Data sciences 21 25 18 18 18 0 0 46 36 26
2017 Policy 20 48 8 24 0 0 0 68 24 13
2017 Project management 24 35 17 17 7 0 0 59 24 136
2017 Other services to the public 20 35 11 19 15 0 0 54 35 46
2017 None of the above 25 31 24 13 8 0 0 55 21 173

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 40 39 12 7 2 0 0 79 9 35
2019 Compliance, inspection and enforcement 42 33 13 13 0 0 0 75 13 22
2019 Communications or public affairs 29 43 15 8 5 0 0 72 13 50
2019 Security 47 43 10 0 0 0 0 90 0 22
2019 Science and technology 30 44 14 10 3 0 0 73 13 1183
2019 Library services 43 40 12 5 0 0 0 83 5 39
2019 Legal services 27 48 15 0 10 0 0 75 10 10
2019 Administration and operations 35 39 13 9 3 1 0 74 13 232
2019 Human resources 49 42 7 1 0 0 0 92 1 90
2019 Financial management 42 45 9 2 2 0 0 87 5 69
2019 Procurement 26 43 21 10 0 0 0 69 10 20
2019 Real property 41 35 14 8 2 0 0 76 10 28
2019 Materiel management 47 33 9 11 0 0 0 80 11 15
2019 Information management 34 45 8 13 0 0 0 79 13 29
2019 Information technology 29 38 15 14 4 0 0 66 18 111
2019 Evaluation 28 48 13 11 0 0 0 76 11 23
2019 Data sciences 44 26 13 14 2 0 0 71 16 39
2019 Policy 45 43 3 8 0 0 0 89 8 33
2019 Project management 25 41 18 15 1 0 0 66 16 138
2019 Other services to the public 46 37 10 7 0 0 0 83 7 45
2019 None of the above 32 38 11 10 9 0 0 70 19 165
2018 Client contact centre 37 40 8 8 7 0 0 77 15 26
2018 Compliance, inspection and enforcement 29 38 14 19 0 0 0 67 19 16
2018 Communications or public affairs 21 33 19 19 9 0 0 53 28 64
2018 Security 38 44 18 0 0 0 0 82 0 19
2018 Science and technology 23 44 17 12 4 0 0 67 17 868
2018 Library services 27 45 10 13 5 0 0 72 18 29
2018 Legal services 23 56 10 11 0 0 0 79 11 10
2018 Administration and operations 34 38 8 12 8 0 0 72 20 171
2018 Human resources 37 49 3 9 2 0 1 86 11 62
2018 Financial management 40 41 12 4 2 0 0 81 7 45
2018 Information management 20 50 10 8 12 0 0 70 21 18
2018 Information technology 26 45 13 9 7 0 0 71 16 83
2018 Evaluation 10 61 19 10 0 0 0 71 10 11
2018 Data sciences 14 34 29 16 8 0 0 48 24 15
2018 Policy 26 41 4 30 0 0 0 66 30 22
2018 Project management 22 43 22 10 2 0 0 66 12 100
2018 Other services to the public 23 45 18 13 3 0 0 67 15 40
2018 None of the above 27 36 16 15 6 0 0 63 21 111
2017 Client contact centre 38 56 3 0 3 0 0 94 3 33
2017 Communications or public affairs 18 30 19 23 11 0 0 47 34 52
2017 Security 36 45 7 6 6 0 0 81 12 16
2017 Science and technology 25 45 15 11 3 0 0 70 15 1162
2017 Library services 32 52 5 12 0 0 0 83 12 38
2017 Administration and operations 25 47 14 9 5 0 0 72 14 208
2017 Human resources 43 47 5 4 1 0 0 90 5 81
2017 Financial management 36 48 11 3 2 0 0 84 5 58
2017 Procurement 30 40 20 10 0 0 0 70 10 10
2017 Real property 35 24 23 17 0 0 0 59 17 16
2017 Materiel management 29 43 15 0 14 0 0 71 14 14
2017 Information management 26 41 13 17 4 0 0 66 21 32
2017 Information technology 26 50 10 11 3 0 0 75 15 121
2017 Internal audit 40 33 17 9 0 0 0 74 9 12
2017 Evaluation 33 56 0 11 0 0 0 89 11 18
2017 Data sciences 13 47 18 14 7 0 0 60 22 26
2017 Policy 0 52 24 16 0 0 8 57 17 13
2017 Project management 21 50 12 14 4 0 0 71 18 136
2017 Other services to the public 20 52 9 15 4 0 0 72 20 46
2017 None of the above 25 45 15 12 3 0 1 69 15 173

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 48 34 12 4 2 0 0 82 6 35
2019 Compliance, inspection and enforcement 55 31 13 0 0 0 0 87 0 20
2019 Communications or public affairs 35 51 8 5 2 0 0 85 7 50
2019 Security 45 45 4 6 0 0 0 90 6 23
2019 Science and technology 37 40 13 8 2 0 0 77 10 1180
2019 Library services 46 42 12 0 0 0 0 88 0 39
2019 Legal services 37 28 25 10 0 0 0 65 10 10
2019 Administration and operations 51 34 9 4 1 1 0 86 4 231
2019 Human resources 58 34 8 0 0 0 0 92 0 90
2019 Financial management 54 42 4 0 0 0 0 96 0 69
2019 Procurement 26 53 21 0 0 0 0 79 0 20
2019 Real property 42 34 22 0 2 0 0 76 2 28
2019 Materiel management 56 29 15 0 0 0 0 85 0 15
2019 Information management 37 40 8 13 3 0 0 76 16 29
2019 Information technology 43 39 9 6 3 0 0 82 10 114
2019 Evaluation 28 68 4 0 0 0 0 96 0 23
2019 Data sciences 36 38 14 7 4 0 0 75 11 39
2019 Policy 63 31 3 3 0 0 0 95 3 33
2019 Project management 43 32 19 5 1 0 0 75 6 137
2019 Other services to the public 58 27 12 2 0 0 0 85 2 45
2019 None of the above 40 36 11 6 6 1 0 77 13 165
2018 Client contact centre 48 49 0 3 0 0 0 97 3 27
2018 Compliance, inspection and enforcement 52 41 7 0 0 0 0 93 0 15
2018 Communications or public affairs 31 51 8 7 2 0 0 82 10 63
2018 Security 36 64 0 0 0 0 0 100 0 19
2018 Science and technology 37 43 12 6 2 0 0 80 8 870
2018 Library services 26 58 8 8 0 0 0 85 8 28
2018 Legal services 48 32 20 0 0 0 0 80 0 10
2018 Administration and operations 46 37 12 4 1 1 0 83 5 170
2018 Human resources 41 37 13 7 2 0 0 79 8 62
2018 Financial management 53 36 9 2 0 0 0 89 2 46
2018 Information management 47 38 12 3 0 0 0 85 3 19
2018 Information technology 44 43 4 8 1 0 0 87 9 84
2018 Evaluation 50 39 10 0 0 0 0 90 0 10
2018 Data sciences 52 20 16 12 0 0 0 71 12 15
2018 Policy 43 47 0 10 0 0 0 90 10 22
2018 Project management 40 48 8 3 2 0 0 87 5 101
2018 Other services to the public 60 35 2 3 0 0 0 95 3 40
2018 None of the above 33 47 12 4 3 0 0 80 8 111
2017 Client contact centre 31 60 9 0 0 0 0 91 0 34
2017 Communications or public affairs 13 48 13 21 6 0 0 60 26 52
2017 Security 50 44 6 0 0 0 0 94 0 16
2017 Science and technology 35 43 12 6 3 0 0 79 10 1163
2017 Library services 35 56 7 0 2 0 0 91 2 38
2017 Administration and operations 37 49 8 4 1 0 0 87 5 208
2017 Human resources 42 47 6 4 0 2 0 90 4 81
2017 Financial management 43 42 12 3 0 0 0 85 3 58
2017 Procurement 30 40 20 0 10 0 0 70 10 10
2017 Real property 49 45 6 0 0 0 0 94 0 17
2017 Materiel management 65 21 15 0 0 0 0 85 0 14
2017 Information management 39 38 14 7 2 0 0 77 9 32
2017 Information technology 35 49 6 5 6 0 0 84 11 121
2017 Internal audit 49 44 7 0 0 0 0 93 0 12
2017 Evaluation 39 39 17 6 0 0 0 78 6 18
2017 Data sciences 28 32 25 11 4 0 0 61 14 26
2017 Policy 53 31 8 0 8 0 0 84 8 13
2017 Project management 36 44 9 7 4 0 0 80 11 136
2017 Other services to the public 39 43 11 2 4 0 0 83 7 46
2017 None of the above 42 36 14 5 2 0 0 79 8 173

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 33 53 8 0 6 0 0 86 6 35
2019 Compliance, inspection and enforcement 49 34 9 8 0 0 0 83 8 22
2019 Communications or public affairs 28 34 16 15 7 0 0 62 22 50
2019 Security 60 27 4 9 0 0 0 87 9 23
2019 Science and technology 32 40 14 9 5 0 0 72 14 1183
2019 Library services 30 53 10 5 2 0 0 83 7 39
2019 Legal services 38 28 15 10 9 0 0 66 19 10
2019 Administration and operations 41 37 10 7 5 1 0 78 12 231
2019 Human resources 44 34 11 11 1 0 0 78 11 91
2019 Financial management 46 33 16 4 1 0 0 79 5 68
2019 Procurement 22 34 18 17 9 0 0 56 26 20
2019 Real property 28 55 6 9 2 0 0 83 11 28
2019 Materiel management 47 34 9 10 0 0 0 81 10 15
2019 Information management 36 31 13 17 3 0 0 67 20 29
2019 Information technology 35 39 11 8 8 0 0 74 15 114
2019 Evaluation 36 41 5 5 9 5 0 81 14 22
2019 Data sciences 44 35 9 7 4 0 0 79 11 39
2019 Policy 54 28 6 9 3 0 0 83 12 33
2019 Project management 31 35 15 15 5 0 0 66 19 138
2019 Other services to the public 37 30 22 11 0 0 0 67 11 45
2019 None of the above 34 28 16 10 12 1 0 62 22 165
2018 Client contact centre 43 31 15 3 8 0 0 73 11 27
2018 Compliance, inspection and enforcement 33 53 8 0 6 0 0 86 6 14
2018 Communications or public affairs 23 34 18 15 11 0 0 56 26 63
2018 Security 35 53 8 0 4 0 0 88 4 19
2018 Science and technology 27 39 17 12 5 0 0 66 17 870
2018 Library services 19 43 30 8 0 0 0 62 8 27
2018 Legal services 31 37 20 11 0 0 0 68 11 10
2018 Administration and operations 36 36 10 10 7 1 0 72 18 168
2018 Human resources 25 38 21 8 7 0 0 63 16 61
2018 Financial management 51 33 11 2 2 0 0 84 4 46
2018 Information management 32 39 12 17 0 0 0 71 17 19
2018 Information technology 34 45 7 8 6 0 0 79 14 83
2018 Evaluation 19 56 10 15 0 0 0 75 15 11
2018 Data sciences 44 32 8 16 0 0 0 76 16 15
2018 Policy 35 36 13 10 5 0 0 72 15 22
2018 Project management 31 38 17 9 4 0 0 69 14 100
2018 Other services to the public 32 42 8 11 7 0 0 73 19 40
2018 None of the above 29 38 16 11 6 0 0 67 17 110
2017 Client contact centre 30 46 15 6 3 0 0 76 9 34
2017 Communications or public affairs 17 40 17 15 11 0 0 57 26 52
2017 Security 36 51 7 0 6 0 0 87 6 16
2017 Science and technology 27 43 15 9 6 0 0 71 15 1163
2017 Library services 20 48 14 13 5 0 0 68 18 38
2017 Administration and operations 32 38 12 8 10 0 0 70 18 208
2017 Human resources 32 42 16 9 2 0 0 74 10 81
2017 Financial management 40 44 8 7 2 0 0 83 8 58
2017 Procurement 30 30 20 10 10 0 0 60 20 10
2017 Real property 33 34 11 5 16 0 0 67 21 17
2017 Materiel management 43 28 21 0 7 0 0 71 7 14
2017 Information management 21 51 0 18 6 3 0 75 25 32
2017 Information technology 30 46 11 5 8 0 0 76 13 121
2017 Internal audit 40 26 25 9 0 0 0 66 9 12
2017 Evaluation 39 39 17 6 0 0 0 78 6 18
2017 Data sciences 13 44 25 11 7 0 0 57 18 26
2017 Policy 30 38 8 16 8 0 0 68 24 13
2017 Project management 29 38 18 9 6 0 0 66 15 135
2017 Other services to the public 20 46 19 13 2 0 0 66 15 46
2017 None of the above 30 40 15 10 5 0 0 70 15 173

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 58 40 0 0 2 0 0 98 2 35
2019 Compliance, inspection and enforcement 66 22 9 4 0 0 0 87 4 22
2019 Communications or public affairs 43 39 13 4 2 0 0 82 5 49
2019 Security 84 12 4 0 0 0 0 96 0 23
2019 Science and technology 56 33 8 3 1 0 0 89 3 1180
2019 Library services 54 36 10 0 0 0 0 90 0 38
2019 Legal services 38 62 0 0 0 0 0 100 0 10
2019 Administration and operations 65 26 5 3 1 1 0 91 4 230
2019 Human resources 52 36 6 5 1 0 0 89 6 91
2019 Financial management 60 28 12 0 0 0 0 88 0 69
2019 Procurement 52 40 9 0 0 0 0 91 0 20
2019 Real property 41 53 7 0 0 0 0 93 0 28
2019 Materiel management 87 13 0 0 0 0 0 100 0 15
2019 Information management 57 25 10 7 0 0 0 82 7 28
2019 Information technology 52 28 16 0 3 0 0 80 3 112
2019 Evaluation 60 28 8 3 0 0 0 89 3 23
2019 Data sciences 71 20 7 0 2 0 0 91 2 39
2019 Policy 64 31 3 3 0 0 0 95 3 33
2019 Project management 46 40 7 6 1 0 0 85 8 137
2019 Other services to the public 78 12 10 0 0 0 0 90 0 45
2019 None of the above 60 26 7 5 2 0 0 86 6 165
2018 Client contact centre 62 27 4 3 3 0 0 89 7 27
2018 Compliance, inspection and enforcement 36 53 12 0 0 0 0 88 0 15
2018 Communications or public affairs 40 53 1 5 1 0 0 93 6 64
2018 Security 53 21 26 0 0 0 0 74 0 19
2018 Science and technology 55 35 7 2 1 0 0 90 3 863
2018 Library services 48 43 10 0 0 0 0 90 0 28
2018 Administration and operations 58 32 7 2 1 0 0 90 3 168
2018 Human resources 42 43 10 3 2 0 0 85 5 62
2018 Financial management 68 24 4 2 2 0 0 91 4 46
2018 Information management 53 23 24 0 0 0 0 76 0 19
2018 Information technology 55 32 8 4 2 0 0 87 6 83
2018 Evaluation 54 46 0 0 0 0 0 100 0 11
2018 Data sciences 55 33 4 0 8 0 0 88 8 15
2018 Policy 44 31 4 10 10 0 0 75 20 22
2018 Project management 55 34 7 1 2 1 0 90 3 101
2018 Other services to the public 78 17 3 0 2 0 0 95 2 39
2018 None of the above 60 25 11 5 0 0 0 85 5 109
2017 Client contact centre 56 41 3 0 0 0 0 97 0 34
2017 Communications or public affairs 36 50 9 6 0 0 0 85 6 52
2017 Security 69 24 7 0 0 0 0 93 0 16
2017 Science and technology 57 35 7 2 1 0 0 91 2 1160
2017 Library services 57 38 5 0 0 0 0 95 0 38
2017 Administration and operations 56 31 8 4 2 0 0 86 6 208
2017 Human resources 52 38 7 1 2 0 0 90 3 81
2017 Financial management 58 34 4 4 0 0 0 93 4 58
2017 Procurement 30 60 0 0 10 0 0 90 10 10
2017 Real property 72 28 0 0 0 0 0 100 0 17
2017 Materiel management 50 43 7 0 0 0 0 93 0 14
2017 Information management 50 33 15 2 0 0 0 83 2 32
2017 Information technology 52 35 9 3 1 0 0 87 4 120
2017 Internal audit 63 37 0 0 0 0 0 100 0 11
2017 Evaluation 44 50 6 0 0 0 0 94 0 18
2017 Data sciences 46 43 7 4 0 0 0 89 4 26
2017 Policy 62 22 0 16 0 0 0 84 16 13
2017 Project management 54 39 7 0 1 0 0 92 1 136
2017 Other services to the public 70 26 0 0 4 0 0 96 4 46
2017 None of the above 58 32 7 1 1 0 0 91 2 173

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 39 26 26 5 4 0 0 65 9 34
2019 Compliance, inspection and enforcement 38 40 14 8 0 0 0 77 8 22
2019 Communications or public affairs 25 47 7 17 4 0 0 72 21 49
2019 Security 61 36 4 0 0 0 0 96 0 23
2019 Science and technology 32 40 14 9 5 0 0 72 14 1179
2019 Library services 28 43 14 5 10 0 0 71 15 39
2019 Legal services 28 38 25 9 0 0 0 66 9 10
2019 Administration and operations 41 38 12 6 4 1 0 79 10 230
2019 Human resources 45 29 21 3 2 0 0 74 5 91
2019 Financial management 37 40 22 0 1 0 0 77 1 69
2019 Procurement 22 31 17 17 13 0 0 53 30 20
2019 Real property 28 25 19 25 2 0 0 54 27 28
2019 Materiel management 67 23 6 4 0 0 0 90 4 15
2019 Information management 39 37 14 10 0 0 0 76 10 29
2019 Information technology 36 42 12 5 5 0 0 77 10 114
2019 Evaluation 29 51 11 8 0 0 0 81 8 23
2019 Data sciences 45 34 5 9 7 0 0 79 16 38
2019 Policy 58 27 3 12 0 0 0 85 12 33
2019 Project management 27 43 14 10 5 1 0 71 15 137
2019 Other services to the public 28 39 14 14 4 0 0 67 19 45
2019 None of the above 33 40 12 8 7 0 0 73 16 165
2018 Client contact centre 29 43 13 8 8 0 0 71 16 27
2018 Compliance, inspection and enforcement 29 50 15 0 6 0 0 79 6 15
2018 Communications or public affairs 22 31 15 21 10 0 0 53 32 64
2018 Security 31 36 33 0 0 0 0 67 0 19
2018 Science and technology 26 42 13 13 6 0 0 68 19 864
2018 Library services 17 43 25 14 0 0 0 60 14 28
2018 Legal services 10 59 19 11 0 0 0 70 11 10
2018 Administration and operations 33 42 12 9 4 0 0 75 13 169
2018 Human resources 29 42 16 9 5 0 0 70 14 62
2018 Financial management 38 48 7 4 2 0 0 87 7 46
2018 Information management 23 30 17 21 10 0 0 53 31 19
2018 Information technology 38 37 12 8 4 0 0 76 12 84
2018 Evaluation 19 56 10 15 0 0 0 75 15 11
2018 Data sciences 29 52 0 19 0 0 0 81 19 14
2018 Policy 26 55 5 9 5 0 0 81 14 22
2018 Project management 38 39 12 5 6 0 0 77 11 101
2018 Other services to the public 20 45 13 8 13 0 0 66 21 40
2018 None of the above 34 35 14 12 6 0 0 69 18 111
2017 Client contact centre 28 45 22 5 0 0 0 73 5 32
2017 Communications or public affairs 22 38 15 17 8 0 0 60 25 52
2017 Security 50 39 6 0 6 0 0 88 6 16
2017 Science and technology 29 44 13 10 4 0 0 73 14 1159
2017 Library services 25 52 5 19 0 0 0 76 19 38
2017 Administration and operations 34 37 12 11 6 0 0 71 16 208
2017 Human resources 27 44 14 12 2 1 0 72 13 81
2017 Financial management 38 48 12 2 0 0 0 87 2 58
2017 Procurement 20 40 20 10 10 0 0 60 20 10
2017 Real property 33 45 11 11 0 0 0 78 11 17
2017 Materiel management 43 28 14 8 7 0 0 71 15 14
2017 Information management 16 53 9 15 7 0 0 69 22 32
2017 Information technology 36 39 8 12 4 0 1 75 17 120
2017 Internal audit 54 19 27 0 0 0 0 73 0 11
2017 Evaluation 39 44 6 6 6 0 0 83 11 18
2017 Data sciences 24 47 18 4 7 0 0 71 11 26
2017 Policy 14 70 0 8 0 8 0 91 9 13
2017 Project management 35 39 13 11 3 0 0 73 14 137
2017 Other services to the public 17 48 17 11 7 0 0 65 18 46
2017 None of the above 28 46 12 9 3 0 1 76 12 173

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 42 28 23 5 2 0 0 70 7 35
2019 Compliance, inspection and enforcement 49 43 0 8 0 0 0 92 8 22
2019 Communications or public affairs 28 40 7 18 7 0 0 68 25 50
2019 Security 64 32 4 0 0 0 0 96 0 23
2019 Science and technology 41 33 14 7 5 0 0 74 12 1186
2019 Library services 24 35 22 15 2 2 0 60 18 39
2019 Legal services 28 56 15 0 0 0 0 85 0 10
2019 Administration and operations 50 30 10 5 4 0 0 81 9 230
2019 Human resources 45 34 16 6 0 0 0 78 6 91
2019 Financial management 46 34 17 3 0 0 0 80 3 68
2019 Procurement 30 31 17 9 13 0 0 62 21 20
2019 Real property 32 27 21 20 0 0 0 59 20 28
2019 Materiel management 64 26 10 0 0 0 0 90 0 15
2019 Information management 42 31 18 5 3 0 0 74 8 29
2019 Information technology 38 33 17 4 8 0 0 71 12 114
2019 Evaluation 28 44 24 0 4 0 0 72 4 23
2019 Data sciences 64 18 5 9 4 0 0 82 14 39
2019 Policy 52 36 6 6 0 0 0 88 6 33
2019 Project management 33 35 18 9 4 0 0 69 13 138
2019 Other services to the public 32 34 19 13 2 0 0 66 15 45
2019 None of the above 35 35 14 8 7 0 1 71 15 165
2018 Client contact centre 27 50 7 8 8 0 0 77 16 27
2018 Compliance, inspection and enforcement 29 56 8 0 6 0 0 85 6 14
2018 Communications or public affairs 24 36 16 21 4 0 0 60 25 64
2018 Security 31 61 4 4 0 0 0 92 4 19
2018 Science and technology 35 36 14 12 3 0 0 71 15 863
2018 Library services 38 22 15 22 2 0 0 60 25 28
2018 Legal services 30 50 9 0 11 0 0 80 11 10
2018 Administration and operations 43 31 17 5 4 0 0 74 9 169
2018 Human resources 27 51 14 5 3 0 0 78 8 62
2018 Financial management 48 38 10 2 2 0 0 86 4 46
2018 Information management 30 30 31 9 0 0 0 60 9 19
2018 Information technology 44 33 11 7 5 0 0 77 12 82
2018 Evaluation 25 67 0 8 0 0 0 92 8 11
2018 Data sciences 51 45 4 0 0 0 0 96 0 15
2018 Policy 15 61 8 11 5 0 0 76 16 21
2018 Project management 38 31 14 11 3 2 0 71 15 101
2018 Other services to the public 36 19 18 14 10 3 0 56 25 40
2018 None of the above 26 39 14 16 5 0 0 65 21 109
2017 Client contact centre 24 53 18 5 0 0 0 77 5 34
2017 Communications or public affairs 19 46 19 13 4 0 0 65 17 52
2017 Security 63 31 0 0 6 0 0 94 6 16
2017 Science and technology 37 38 12 8 4 0 0 75 12 1159
2017 Library services 29 46 11 9 5 0 0 75 14 38
2017 Administration and operations 41 29 16 8 6 0 0 70 14 207
2017 Human resources 35 44 13 4 3 1 0 80 7 81
2017 Financial management 50 36 10 4 0 0 0 86 4 58
2017 Procurement 30 40 20 0 10 0 0 70 10 10
2017 Real property 39 28 22 11 0 0 0 67 11 17
2017 Materiel management 50 21 15 0 7 7 0 77 8 14
2017 Information management 19 57 6 11 4 0 3 79 15 32
2017 Information technology 41 31 14 8 5 0 1 73 13 120
2017 Internal audit 40 10 28 21 0 0 0 50 21 10
2017 Evaluation 61 22 11 6 0 0 0 83 6 18
2017 Data sciences 35 29 11 18 7 0 0 64 25 26
2017 Policy 22 62 8 8 0 0 0 84 8 13
2017 Project management 34 38 13 10 6 0 0 72 16 136
2017 Other services to the public 24 48 19 2 7 0 0 72 9 46
2017 None of the above 40 31 17 8 3 0 1 72 11 173

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 45 42 5 5 4 0 0 86 9 34
2019 Compliance, inspection and enforcement 38 41 8 9 4 0 0 79 13 22
2019 Communications or public affairs 24 39 10 10 17 0 0 63 28 50
2019 Security 67 16 8 10 0 0 0 83 10 23
2019 Science and technology 28 41 18 9 2 1 1 70 11 1171
2019 Library services 37 38 7 15 0 2 0 77 15 39
2019 Legal services 0 45 38 17 0 0 0 45 17 10
2019 Administration and operations 43 36 11 5 4 1 0 79 10 225
2019 Human resources 42 44 9 5 0 0 0 86 5 90
2019 Financial management 54 36 6 4 0 0 0 90 4 68
2019 Procurement 18 57 21 4 0 0 0 74 4 20
2019 Real property 27 47 22 2 2 0 0 73 5 28
2019 Materiel management 42 53 4 0 0 0 0 96 0 15
2019 Information management 52 27 6 10 6 0 0 79 16 28
2019 Information technology 31 42 14 9 3 0 1 73 13 112
2019 Evaluation 31 37 11 8 13 0 0 68 21 23
2019 Data sciences 41 34 9 7 4 4 0 78 12 39
2019 Policy 42 40 6 11 0 0 0 83 11 33
2019 Project management 26 45 18 7 3 0 0 71 10 137
2019 Other services to the public 39 31 22 7 2 0 0 69 9 45
2019 None of the above 33 32 16 12 7 0 1 66 19 164
2018 Client contact centre 34 39 11 8 8 0 0 73 16 27
2018 Compliance, inspection and enforcement 23 27 26 8 16 0 0 51 24 13
2018 Communications or public affairs 24 36 10 25 5 0 0 60 30 64
2018 Security 31 39 30 0 0 0 0 70 0 19
2018 Science and technology 23 39 19 13 4 0 1 63 18 866
2018 Library services 20 29 34 17 0 0 0 49 17 28
2018 Legal services 11 49 29 11 0 0 0 60 11 10
2018 Administration and operations 29 41 11 12 7 0 0 70 19 168
2018 Human resources 20 33 20 21 6 0 0 53 27 62
2018 Financial management 44 37 15 4 0 0 0 80 4 46
2018 Information management 29 45 15 11 0 0 0 74 11 19
2018 Information technology 30 40 13 10 7 0 0 70 17 84
2018 Evaluation 18 39 27 10 7 0 0 56 17 11
2018 Data sciences 14 38 21 17 4 0 8 56 22 15
2018 Policy 16 45 19 19 0 0 0 62 19 22
2018 Project management 24 32 24 15 4 1 0 56 19 101
2018 Other services to the public 28 38 8 15 11 0 0 66 26 40
2018 None of the above 21 42 14 15 8 0 0 63 23 110
2017 Client contact centre 37 47 9 3 3 0 0 85 6 34
2017 Communications or public affairs 11 46 17 13 13 0 0 57 26 52
2017 Security 69 25 0 0 6 0 0 94 6 16
2017 Science and technology 28 40 16 10 5 0 1 68 15 1158
2017 Library services 37 35 5 18 5 0 0 73 23 38
2017 Administration and operations 31 43 13 7 6 0 0 75 12 208
2017 Human resources 28 47 15 7 3 0 0 75 10 81
2017 Financial management 48 44 5 4 0 0 0 92 4 58
2017 Procurement 20 50 10 10 10 0 0 70 20 10
2017 Real property 45 12 11 16 16 0 0 56 33 17
2017 Materiel management 43 28 15 7 7 0 0 71 14 14
2017 Information management 19 50 12 11 7 0 0 70 18 32
2017 Information technology 29 36 16 14 3 0 2 66 18 120
2017 Internal audit 36 19 45 0 0 0 0 55 0 11
2017 Evaluation 33 50 11 6 0 0 0 83 6 18
2017 Data sciences 24 40 21 4 11 0 0 64 14 26
2017 Policy 24 52 0 16 8 0 0 76 24 13
2017 Project management 28 34 21 12 5 0 0 62 17 137
2017 Other services to the public 15 56 13 9 7 0 0 72 15 46
2017 None of the above 32 31 19 13 4 0 1 64 17 173

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 45 48 5 0 2 0 0 93 2 35
2019 Compliance, inspection and enforcement 55 37 8 0 0 0 0 92 0 22
2019 Communications or public affairs 28 37 27 5 3 0 0 65 9 50
2019 Security 60 36 4 0 0 0 0 96 0 23
2019 Science and technology 48 38 9 4 1 0 0 86 5 1187
2019 Library services 43 42 15 0 0 0 0 85 0 39
2019 Legal services 28 63 9 0 0 0 0 91 0 10
2019 Administration and operations 55 31 7 3 2 1 0 87 5 232
2019 Human resources 47 37 11 4 2 0 0 84 6 91
2019 Financial management 57 35 6 2 0 0 0 92 2 69
2019 Procurement 35 65 0 0 0 0 0 100 0 20
2019 Real property 40 33 16 12 0 0 0 73 12 28
2019 Materiel management 76 20 4 0 0 0 0 96 0 15
2019 Information management 50 27 10 10 3 0 0 77 13 29
2019 Information technology 50 32 11 4 3 0 1 82 7 114
2019 Evaluation 32 50 14 0 0 4 0 86 0 23
2019 Data sciences 58 28 9 2 2 0 0 87 4 39
2019 Policy 53 35 3 9 0 0 0 89 9 33
2019 Project management 41 42 10 6 1 0 0 83 7 138
2019 Other services to the public 61 32 6 2 0 0 0 92 2 45
2019 None of the above 50 28 12 5 4 0 0 78 9 165
2018 Client contact centre 55 31 11 3 0 0 0 86 3 27
2018 Compliance, inspection and enforcement 37 57 0 0 6 0 0 94 6 15
2018 Communications or public affairs 29 44 10 13 4 0 0 73 17 64
2018 Security 47 48 5 0 0 0 0 95 0 18
2018 Science and technology 45 40 10 4 2 0 0 85 5 868
2018 Library services 28 41 19 12 0 0 0 69 12 28
2018 Legal services 30 70 0 0 0 0 0 100 0 10
2018 Administration and operations 46 33 10 7 3 0 0 79 10 170
2018 Human resources 41 42 8 6 3 0 0 83 9 62
2018 Financial management 59 32 6 0 2 0 0 91 2 46
2018 Information management 41 32 20 7 0 0 0 73 7 19
2018 Information technology 55 28 8 6 1 1 0 84 8 84
2018 Evaluation 54 36 10 0 0 0 0 90 0 11
2018 Data sciences 48 41 4 8 0 0 0 88 8 15
2018 Policy 35 46 9 0 10 0 0 81 10 22
2018 Project management 40 39 14 3 2 1 0 80 5 101
2018 Other services to the public 57 36 5 0 2 0 0 93 2 40
2018 None of the above 38 43 11 4 4 0 0 81 8 111
2017 Client contact centre 59 36 5 0 0 0 0 95 0 34
2017 Communications or public affairs 32 45 6 13 4 0 0 77 17 52
2017 Security 56 33 6 6 0 0 0 88 6 16
2017 Science and technology 45 40 10 4 1 0 0 85 5 1159
2017 Library services 33 56 8 2 0 0 0 89 2 38
2017 Administration and operations 47 33 9 7 4 0 0 80 11 208
2017 Human resources 41 38 12 8 2 0 0 79 9 81
2017 Financial management 49 42 7 2 0 0 0 91 2 58
2017 Procurement 40 30 10 10 10 0 0 70 20 10
2017 Real property 44 51 6 0 0 0 0 94 0 17
2017 Materiel management 50 36 14 0 0 0 0 86 0 14
2017 Information management 34 32 18 14 2 0 0 66 16 32
2017 Information technology 46 36 10 7 2 0 0 82 8 120
2017 Internal audit 54 19 18 0 0 10 0 81 0 11
2017 Evaluation 39 45 17 0 0 0 0 83 0 18
2017 Data sciences 46 40 11 0 4 0 0 86 4 26
2017 Policy 38 38 0 16 8 0 0 76 24 13
2017 Project management 45 39 10 5 1 0 0 84 6 137
2017 Other services to the public 39 48 7 4 2 0 0 87 6 46
2017 None of the above 47 32 14 5 2 1 0 79 6 172

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 44 34 9 4 8 0 0 78 12 35
2019 Compliance, inspection and enforcement 29 26 32 4 9 0 0 55 13 22
2019 Communications or public affairs 33 33 12 7 13 2 0 67 21 50
2019 Security 59 27 10 0 4 0 0 86 4 23
2019 Science and technology 29 37 20 10 5 0 0 65 15 1182
2019 Library services 38 37 15 10 0 0 0 75 10 39
2019 Legal services 15 19 46 20 0 0 0 34 20 10
2019 Administration and operations 41 32 13 8 5 1 0 73 14 230
2019 Human resources 28 29 24 15 5 0 0 57 19 91
2019 Financial management 48 32 10 11 0 0 0 80 11 69
2019 Procurement 21 39 30 4 6 0 0 60 10 20
2019 Real property 34 33 11 12 9 0 0 67 21 28
2019 Materiel management 59 38 3 0 0 0 0 97 0 15
2019 Information management 53 23 6 10 8 0 0 76 18 29
2019 Information technology 37 38 13 9 1 0 1 76 10 114
2019 Evaluation 31 28 24 13 4 0 0 59 17 23
2019 Data sciences 32 34 21 7 0 4 2 71 7 39
2019 Policy 12 36 22 21 9 0 0 48 30 33
2019 Project management 30 39 20 7 3 0 0 70 10 137
2019 Other services to the public 27 36 23 8 6 0 0 63 14 45
2019 None of the above 35 31 15 10 9 0 1 67 18 164
2018 Client contact centre 53 23 9 12 4 0 0 75 16 27
2018 Compliance, inspection and enforcement 10 24 26 20 19 0 0 35 39 16
2018 Communications or public affairs 32 36 17 15 0 0 0 68 15 62
2018 Security 28 40 9 23 0 0 0 67 23 19
2018 Science and technology 23 39 22 10 5 0 1 63 15 870
2018 Library services 45 36 15 0 5 0 0 80 5 29
2018 Legal services 9 28 19 23 21 0 0 37 44 10
2018 Administration and operations 34 31 14 15 6 0 0 65 21 170
2018 Human resources 18 20 28 22 12 0 0 38 34 62
2018 Financial management 32 36 15 17 0 0 0 68 17 46
2018 Information management 46 37 18 0 0 0 0 82 0 19
2018 Information technology 41 27 17 8 6 0 1 69 14 84
2018 Evaluation 27 10 47 10 7 0 0 37 17 11
2018 Data sciences 18 28 26 21 8 0 0 45 29 15
2018 Policy 9 23 16 33 19 0 0 32 52 22
2018 Project management 31 30 16 12 9 1 0 62 22 101
2018 Other services to the public 24 25 22 20 9 0 0 48 30 40
2018 None of the above 22 34 20 13 11 0 1 56 24 110
2017 Client contact centre 29 56 6 3 6 0 0 85 9 34
2017 Communications or public affairs 16 39 24 14 7 0 0 55 21 52
2017 Security 19 61 21 0 0 0 0 79 0 16
2017 Science and technology 23 42 21 7 5 0 1 66 12 1162
2017 Library services 44 44 2 7 2 0 0 88 10 36
2017 Administration and operations 34 34 20 9 3 0 0 68 12 208
2017 Human resources 12 38 29 12 8 0 1 51 20 80
2017 Financial management 36 45 9 7 4 0 0 81 11 58
2017 Procurement 40 20 20 20 0 0 0 60 20 10
2017 Real property 22 39 28 6 6 0 0 61 11 17
2017 Materiel management 44 42 7 0 0 0 7 92 0 14
2017 Information management 43 33 4 10 7 2 0 78 17 32
2017 Information technology 40 34 14 11 2 0 0 74 12 120
2017 Internal audit 25 50 9 17 0 0 0 74 17 12
2017 Evaluation 11 61 16 11 0 0 0 72 11 18
2017 Data sciences 18 42 25 7 7 0 0 60 14 26
2017 Policy 15 24 32 29 0 0 0 39 29 13
2017 Project management 18 48 14 13 5 1 0 67 18 137
2017 Other services to the public 28 39 19 4 9 0 0 67 13 46
2017 None of the above 24 36 21 12 6 0 1 61 17 173

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 6 20 27 34 13 0 0 46 27 35
2019 Compliance, inspection and enforcement 4 38 41 13 4 0 0 17 42 22
2019 Communications or public affairs 11 26 39 20 2 0 2 22 38 50
2019 Security 3 12 34 31 20 0 0 51 15 23
2019 Science and technology 7 25 41 20 6 1 1 26 32 1185
2019 Library services 10 25 34 17 9 0 4 27 37 38
2019 Legal services 0 43 48 10 0 0 0 10 43 10
2019 Administration and operations 8 22 35 23 8 2 2 32 31 229
2019 Human resources 9 28 32 19 9 0 2 29 38 91
2019 Financial management 7 17 32 15 23 0 6 40 25 69
2019 Procurement 0 18 47 13 22 0 0 35 18 20
2019 Real property 13 30 30 11 16 0 0 27 43 28
2019 Materiel management 3 19 55 14 8 0 0 22 23 15
2019 Information management 11 34 33 8 15 0 0 23 45 29
2019 Information technology 7 25 36 19 11 0 2 31 33 114
2019 Evaluation 11 24 38 27 0 0 0 27 35 23
2019 Data sciences 7 20 42 19 10 0 2 30 27 39
2019 Policy 3 48 32 18 0 0 0 18 51 33
2019 Project management 10 26 39 17 8 1 0 25 36 138
2019 Other services to the public 4 29 35 22 6 4 0 29 34 45
2019 None of the above 10 27 34 18 8 1 1 27 38 164
2018 Client contact centre 13 24 15 36 12 0 0 48 36 26
2018 Compliance, inspection and enforcement 26 34 13 13 14 0 0 27 60 16
2018 Communications or public affairs 16 27 37 16 3 1 0 19 44 63
2018 Security 33 26 14 18 4 0 5 23 62 19
2018 Science and technology 10 30 38 17 3 1 0 21 41 868
2018 Library services 7 35 39 12 4 0 2 17 43 29
2018 Legal services 0 34 46 20 0 0 0 20 34 10
2018 Administration and operations 9 29 35 20 5 1 1 25 39 167
2018 Human resources 12 47 24 13 3 0 1 16 60 62
2018 Financial management 6 23 26 33 9 0 2 43 30 46
2018 Information management 6 27 32 26 9 0 0 35 33 19
2018 Information technology 4 31 33 18 11 0 3 30 37 84
2018 Evaluation 10 25 39 17 10 0 0 27 35 11
2018 Data sciences 9 20 50 14 4 0 4 18 30 15
2018 Policy 29 38 27 5 0 0 2 5 68 22
2018 Project management 16 31 31 16 5 1 1 21 48 101
2018 Other services to the public 6 25 47 11 11 0 0 22 32 38
2018 None of the above 12 29 41 10 2 4 1 13 43 111
2017 Client contact centre 6 20 27 24 23 0 0 48 26 34
2017 Communications or public affairs 34 38 23 4 2 0 0 6 71 52
2017 Security 6 26 31 25 12 0 0 37 32 16
2017 Science and technology 9 26 40 17 7 1 1 24 36 1157
2017 Library services 7 25 51 7 2 0 7 11 35 37
2017 Administration and operations 10 26 37 15 7 0 4 24 38 208
2017 Human resources 12 30 44 9 2 0 3 12 43 81
2017 Financial management 7 23 26 24 15 2 4 41 31 57
2017 Procurement 20 10 40 10 20 0 0 30 30 10
2017 Real property 6 28 33 22 11 0 0 33 33 17
2017 Materiel management 7 8 42 7 22 0 14 34 17 14
2017 Information management 14 39 26 11 6 0 4 19 55 32
2017 Information technology 8 26 37 17 7 0 5 25 36 120
2017 Internal audit 0 16 26 26 16 9 7 50 19 12
2017 Evaluation 11 11 55 17 0 0 6 18 24 18
2017 Data sciences 11 11 39 29 10 0 0 39 21 26
2017 Policy 8 56 30 0 7 0 0 7 64 13
2017 Project management 13 31 38 9 6 1 2 16 46 137
2017 Other services to the public 11 24 35 17 13 0 0 31 35 46
2017 None of the above 6 29 38 14 7 1 5 22 38 172

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 0 15 14 37 29 2 2 70 16 34
2019 Compliance, inspection and enforcement 4 29 35 22 4 7 0 27 35 22
2019 Communications or public affairs 27 24 21 23 5 0 0 29 51 50
2019 Security 0 8 11 26 55 0 0 81 8 23
2019 Science and technology 6 17 28 29 16 2 1 46 25 1179
2019 Library services 10 20 35 10 20 0 6 32 32 39
2019 Legal services 0 35 37 10 19 0 0 28 35 10
2019 Administration and operations 6 7 28 33 19 2 4 56 14 226
2019 Human resources 3 10 26 42 15 0 4 59 14 91
2019 Financial management 4 11 30 30 22 0 4 54 15 69
2019 Procurement 9 17 44 26 5 0 0 30 26 20
2019 Real property 0 13 49 11 22 4 1 35 14 28
2019 Materiel management 0 0 15 51 26 0 8 84 0 15
2019 Information management 3 23 36 19 20 0 0 39 26 29
2019 Information technology 6 12 27 26 25 0 4 53 19 114
2019 Evaluation 4 13 35 31 17 0 0 48 17 23
2019 Data sciences 4 23 21 27 16 5 4 47 30 39
2019 Policy 3 12 42 32 11 0 0 43 15 33
2019 Project management 4 19 35 30 11 1 1 41 23 137
2019 Other services to the public 5 11 31 26 25 0 2 52 16 45
2019 None of the above 8 18 27 27 15 3 2 43 28 164
2018 Client contact centre 8 23 21 31 18 0 0 48 31 26
2018 Compliance, inspection and enforcement 32 26 20 6 16 0 0 21 59 16
2018 Communications or public affairs 28 31 24 11 5 1 0 17 59 62
2018 Security 9 8 41 20 12 4 5 35 20 19
2018 Science and technology 10 21 31 25 11 2 1 37 31 866
2018 Library services 14 33 32 12 9 0 0 21 47 29
2018 Legal services 0 11 50 38 0 0 0 38 11 10
2018 Administration and operations 7 12 38 22 15 2 4 39 21 169
2018 Human resources 10 41 29 8 10 1 2 18 52 62
2018 Financial management 2 21 27 30 17 0 2 48 24 45
2018 Information management 6 25 32 19 18 0 0 37 31 19
2018 Information technology 2 16 26 32 19 0 5 54 19 83
2018 Evaluation 10 25 29 10 19 8 0 31 37 11
2018 Data sciences 0 29 21 43 4 4 0 48 30 15
2018 Policy 11 21 41 19 0 0 8 21 34 21
2018 Project management 13 19 31 23 13 2 0 36 32 101
2018 Other services to the public 9 7 32 28 25 0 0 53 16 38
2018 None of the above 9 23 34 19 9 4 2 29 35 110
2017 Client contact centre 7 15 22 18 23 6 9 48 26 34
2017 Communications or public affairs 36 36 17 4 6 0 2 10 73 52
2017 Security 7 18 6 33 30 0 6 67 26 16
2017 Science and technology 8 20 30 24 13 2 2 39 29 1153
2017 Library services 5 33 33 22 4 0 3 27 39 37
2017 Administration and operations 10 15 31 23 15 2 4 41 27 205
2017 Human resources 8 23 30 25 8 1 4 35 33 80
2017 Financial management 2 15 22 29 22 2 8 56 19 57
2017 Procurement 10 20 30 20 20 0 0 40 30 10
2017 Real property 0 23 33 21 23 0 0 44 23 17
2017 Materiel management 0 22 15 21 29 0 14 58 25 14
2017 Information management 11 30 22 25 0 9 4 28 47 32
2017 Information technology 7 14 28 27 15 3 5 46 23 119
2017 Internal audit 9 7 0 52 16 9 7 81 19 12
2017 Evaluation 6 12 29 35 6 6 6 47 20 17
2017 Data sciences 11 18 36 17 11 0 7 31 31 26
2017 Policy 8 8 40 36 8 0 0 44 16 13
2017 Project management 10 22 37 18 9 1 3 28 33 136
2017 Other services to the public 7 9 18 48 17 2 0 67 16 46
2017 None of the above 8 17 24 27 14 2 7 46 27 171

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 11 21 34 13 18 2 0 32 33 34
2019 Compliance, inspection and enforcement 24 32 25 19 0 0 0 19 55 22
2019 Communications or public affairs 35 36 16 11 0 2 0 11 72 50
2019 Security 11 20 11 18 40 0 0 58 30 23
2019 Science and technology 17 27 29 16 7 2 2 24 46 1185
2019 Library services 22 12 19 31 8 2 5 42 37 39
2019 Legal services 9 66 25 0 0 0 0 0 75 10
2019 Administration and operations 14 20 38 15 11 1 1 26 35 227
2019 Human resources 7 34 31 18 7 1 2 26 43 91
2019 Financial management 6 15 29 23 22 0 5 48 22 68
2019 Procurement 13 30 27 17 5 0 9 24 47 20
2019 Real property 20 30 22 6 20 1 0 26 51 28
2019 Materiel management 11 13 14 40 22 0 0 62 24 15
2019 Information management 21 17 30 20 12 0 0 33 38 29
2019 Information technology 9 30 27 18 13 2 1 32 41 114
2019 Evaluation 8 47 7 29 8 0 0 38 55 23
2019 Data sciences 9 24 37 12 10 6 2 24 36 39
2019 Policy 22 24 37 8 9 0 0 17 46 33
2019 Project management 18 30 24 20 5 0 2 26 49 138
2019 Other services to the public 10 32 24 21 12 0 0 33 43 45
2019 None of the above 14 23 36 14 8 2 3 23 39 164
2018 Client contact centre 17 29 29 10 12 0 2 23 47 26
2018 Compliance, inspection and enforcement 13 25 42 15 6 0 0 21 37 15
2018 Communications or public affairs 28 19 37 5 6 1 4 11 50 63
2018 Security 5 34 4 16 31 4 5 52 44 19
2018 Science and technology 24 29 29 14 4 1 1 18 53 866
2018 Library services 16 20 24 28 0 5 7 32 41 29
2018 Legal services 21 51 17 10 0 0 0 10 73 10
2018 Administration and operations 12 28 31 19 7 1 2 27 41 167
2018 Human resources 8 27 40 21 2 2 0 24 35 62
2018 Financial management 4 12 45 21 13 2 2 36 17 46
2018 Information management 0 34 38 13 15 0 0 28 34 19
2018 Information technology 16 18 31 18 13 1 3 33 35 84
2018 Evaluation 19 27 27 17 10 0 0 27 47 11
2018 Data sciences 25 25 29 8 10 0 4 18 52 15
2018 Policy 16 18 44 16 4 0 2 20 35 21
2018 Project management 27 21 31 13 7 1 0 20 49 101
2018 Other services to the public 16 19 39 19 8 0 0 27 35 38
2018 None of the above 19 27 23 16 10 4 1 28 48 110
2017 Client contact centre 6 20 39 5 15 9 6 24 30 34
2017 Communications or public affairs 37 28 21 9 2 0 2 12 67 52
2017 Security 7 23 19 21 24 6 0 48 32 16
2017 Science and technology 19 28 27 14 7 2 3 22 50 1156
2017 Library services 14 22 26 20 5 0 13 29 42 38
2017 Administration and operations 11 24 41 14 6 0 3 21 37 206
2017 Human resources 6 18 38 28 4 1 6 34 26 81
2017 Financial management 5 15 34 30 11 0 5 42 21 58
2017 Procurement 20 50 10 10 10 0 0 20 70 10
2017 Real property 23 17 34 5 22 0 0 27 39 17
2017 Materiel management 8 8 28 22 14 7 14 45 19 14
2017 Information management 6 25 37 17 4 6 6 23 34 32
2017 Information technology 19 25 24 14 11 2 6 27 48 120
2017 Internal audit 9 25 35 8 16 0 7 26 36 12
2017 Evaluation 11 44 28 11 6 0 0 17 55 18
2017 Data sciences 18 29 14 17 18 0 4 37 48 26
2017 Policy 24 24 24 28 0 0 0 28 48 13
2017 Project management 30 28 25 11 4 1 3 15 60 137
2017 Other services to the public 13 30 24 20 11 0 2 31 44 46
2017 None of the above 19 28 26 12 6 2 8 19 52 172

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 7 9 22 26 33 0 2 61 17 34
2019 Compliance, inspection and enforcement 4 12 21 49 7 7 0 60 17 22
2019 Communications or public affairs 19 29 32 20 0 0 0 20 48 50
2019 Security 0 0 19 34 47 0 0 81 0 23
2019 Science and technology 4 12 36 31 14 1 1 46 16 1181
2019 Library services 7 12 34 24 20 2 0 45 20 39
2019 Legal services 26 35 29 10 0 0 0 10 61 10
2019 Administration and operations 2 9 32 29 21 3 3 54 12 226
2019 Human resources 7 19 43 23 8 1 0 31 26 90
2019 Financial management 4 11 29 30 23 0 4 55 15 69
2019 Procurement 0 13 48 26 13 0 0 39 13 20
2019 Real property 2 6 34 36 22 0 0 58 8 28
2019 Materiel management 0 9 26 31 34 0 0 65 9 15
2019 Information management 0 3 23 47 27 0 0 74 3 29
2019 Information technology 4 8 32 31 21 1 3 54 13 112
2019 Evaluation 4 8 47 32 4 4 0 38 13 23
2019 Data sciences 2 9 40 24 25 0 0 49 11 39
2019 Policy 10 39 35 17 0 0 0 17 48 33
2019 Project management 4 19 38 25 13 0 1 38 23 136
2019 Other services to the public 2 11 40 32 11 4 0 44 14 43
2019 None of the above 7 14 31 27 17 2 2 46 22 165
2018 Client contact centre 8 18 27 29 16 0 2 46 26 26
2018 Compliance, inspection and enforcement 13 35 24 19 10 0 0 29 47 16
2018 Communications or public affairs 16 43 29 6 5 1 0 11 59 62
2018 Security 0 13 37 26 20 0 5 48 13 19
2018 Science and technology 6 17 38 29 9 1 1 38 23 865
2018 Library services 10 15 44 18 9 0 4 28 26 29
2018 Legal services 11 40 38 11 0 0 0 11 51 10
2018 Administration and operations 6 13 35 30 14 1 2 45 19 168
2018 Human resources 13 33 33 15 3 2 0 18 48 62
2018 Financial management 0 9 41 31 17 0 2 49 9 46
2018 Information management 6 13 32 25 24 0 0 49 19 19
2018 Information technology 3 12 39 22 21 0 3 44 16 84
2018 Evaluation 27 10 8 46 10 0 0 56 36 11
2018 Data sciences 9 16 21 46 0 4 4 50 27 15
2018 Policy