2019 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 66 24 3 5 3 0 0 90 7 41
2019 Compliance, inspection and enforcement 46 49 0 5 0 0 0 95 5 20
2019 Communications or public affairs 52 42 4 3 0 0 0 94 3 63
2019 Legal services 70 12 6 12 0 0 0 82 12 16
2019 Administration and operations 60 29 2 7 1 0 0 89 8 89
2019 Human resources 32 51 11 3 3 0 0 83 6 29
2019 Financial management 55 42 2 0 0 0 0 98 0 37
2019 Procurement 71 29 0 0 0 0 0 100 0 13
2019 Materiel management 30 31 13 13 13 0 0 61 26 10
2019 Information management 33 61 0 6 0 0 0 94 6 18
2019 Information technology 50 38 5 5 2 0 0 89 7 43
2019 Data sciences 51 45 0 5 0 0 0 95 5 22
2019 Policy 61 39 0 0 0 0 0 100 0 10
2019 Project management 52 48 0 0 0 0 0 100 0 19
2019 None of the above 51 27 0 7 15 0 0 78 22 40
2017 Client contact centre 35 61 4 0 0 0 0 96 0 23
2017 Communications or public affairs 58 31 5 6 0 0 0 89 6 39
2017 Legal services 46 54 0 0 0 0 0 100 0 13
2017 Administration and operations 61 37 0 1 1 0 0 98 2 82
2017 Human resources 48 49 0 4 0 0 0 96 4 27
2017 Financial management 49 47 4 0 0 0 0 96 0 24
2017 Information management 48 34 3 15 0 0 0 82 15 27
2017 Information technology 39 53 5 2 0 0 0 93 2 41
2017 Data sciences 40 55 5 0 0 0 0 95 0 20
2017 Policy 60 30 0 10 0 0 0 90 10 10
2017 Project management 44 46 0 7 3 0 0 90 10 29
2017 None of the above 51 40 7 2 0 0 0 91 2 41
2014 Client contact centre 29 52 4 5 10 0 0 81 15 21
2014 Compliance, inspection and enforcement 13 80 0 7 0 0 0 93 7 14
2014 Communications or public affairs 37 47 2 11 2 0 0 84 13 42
2014 Science and technology 17 75 8 0 0 0 0 92 0 11
2014 Legal services 14 73 6 7 0 0 0 87 7 13
2014 Administration and operations 48 39 8 2 3 0 0 86 5 92
2014 Human resources 41 46 9 4 0 0 0 87 4 22
2014 Financial management 50 47 0 3 0 0 0 97 3 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 37 47 4 12 0 0 0 84 12 25
2014 Information technology 17 56 6 21 0 0 0 73 21 46
2014 Other services to the public 48 35 9 9 0 0 0 83 9 11
2014 None of the above 27 46 5 17 5 0 0 73 22 53

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 51 30 7 10 0 0 3 83 10 41
2019 Compliance, inspection and enforcement 71 29 0 0 0 0 0 100 0 20
2019 Communications or public affairs 58 22 6 13 1 0 0 79 14 63
2019 Legal services 65 6 12 12 6 0 0 70 18 16
2019 Administration and operations 50 28 6 11 5 0 0 79 16 89
2019 Human resources 54 31 4 10 0 0 0 86 10 29
2019 Financial management 56 41 0 0 3 0 0 97 3 37
2019 Procurement 79 14 0 7 0 0 0 93 7 13
2019 Materiel management 78 22 0 0 0 0 0 100 0 10
2019 Information management 62 5 6 23 4 0 0 67 27 18
2019 Information technology 64 15 9 11 0 0 0 79 11 43
2019 Data sciences 55 24 5 12 5 0 0 78 16 22
2019 Policy 71 18 0 11 0 0 0 89 11 10
2019 Project management 70 27 4 0 0 0 0 96 0 19
2019 None of the above 61 18 12 6 2 0 0 79 8 40
2017 Client contact centre 53 26 9 8 0 0 4 82 9 23
2017 Communications or public affairs 66 27 0 2 5 0 0 93 7 39
2017 Legal services 46 22 17 15 0 0 0 68 15 13
2017 Administration and operations 59 23 8 6 1 0 3 84 7 82
2017 Human resources 48 19 21 7 0 0 4 71 7 27
2017 Financial management 54 30 0 16 0 0 0 84 16 24
2017 Information management 55 33 8 0 3 0 0 89 3 27
2017 Information technology 69 12 12 2 5 0 0 80 7 41
2017 Data sciences 56 25 5 5 10 0 0 80 15 20
2017 Project management 52 21 14 10 4 0 0 73 14 29
2017 None of the above 73 11 5 9 2 0 0 84 11 41
2014 Client contact centre 52 28 10 5 0 0 5 85 5 21
2014 Compliance, inspection and enforcement 56 33 0 11 0 0 0 89 11 14
2014 Communications or public affairs 66 16 2 16 0 0 0 82 16 42
2014 Science and technology 27 65 0 8 0 0 0 92 8 11
2014 Legal services 79 7 8 6 0 0 0 86 6 13
2014 Administration and operations 50 29 10 11 0 0 0 80 11 92
2014 Human resources 45 39 8 4 4 0 0 84 8 22
2014 Financial management 50 38 6 6 0 0 0 88 6 32
2014 Procurement 60 20 0 20 0 0 0 80 20 10
2014 Information management 42 31 8 14 4 0 0 74 18 25
2014 Information technology 48 28 12 8 2 0 2 77 11 46
2014 Other services to the public 74 18 9 0 0 0 0 91 0 11
2014 None of the above 55 24 7 11 4 0 0 78 14 53

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 19 8 17 0 0 0 75 17 41
2019 Compliance, inspection and enforcement 51 22 11 16 0 0 0 72 16 20
2019 Communications or public affairs 64 27 0 7 2 0 0 91 9 63
2019 Legal services 76 12 6 0 6 0 0 88 6 16
2019 Administration and operations 54 27 5 7 7 0 0 81 14 89
2019 Human resources 35 51 7 3 4 0 0 86 7 29
2019 Financial management 48 32 8 12 0 0 0 80 12 37
2019 Procurement 86 14 0 0 0 0 0 100 0 13
2019 Materiel management 27 29 0 18 26 0 0 55 45 10
2019 Information management 44 45 6 0 5 0 0 89 5 18
2019 Information technology 46 32 13 2 7 0 0 78 9 43
2019 Data sciences 58 28 14 0 0 0 0 86 0 22
2019 Policy 61 17 22 0 0 0 0 78 0 10
2019 Project management 63 28 5 4 0 0 0 91 4 19
2019 None of the above 47 28 8 5 10 0 1 76 15 40
2017 Client contact centre 27 52 4 12 0 0 4 83 13 23
2017 Communications or public affairs 63 23 5 10 0 0 0 85 10 39
2017 Legal services 53 47 0 0 0 0 0 100 0 13
2017 Administration and operations 60 27 5 7 1 0 0 87 8 82
2017 Human resources 45 41 3 8 3 0 0 86 11 27
2017 Financial management 47 40 0 9 4 0 0 87 13 24
2017 Information management 62 26 0 7 4 0 0 89 11 27
2017 Information technology 39 44 5 7 5 0 0 83 12 41
2017 Data sciences 61 34 0 5 0 0 0 95 5 20
2017 Policy 31 49 10 10 0 0 0 80 10 10
2017 Project management 56 31 7 3 4 0 0 86 7 29
2017 None of the above 53 33 2 7 5 0 0 86 12 41
2014 Client contact centre 72 10 5 9 5 0 0 82 14 21
2014 Compliance, inspection and enforcement 37 56 0 7 0 0 0 93 7 14
2014 Communications or public affairs 31 39 9 11 9 0 0 70 20 42
2014 Science and technology 35 27 19 10 10 0 0 62 19 11
2014 Legal services 38 21 12 28 0 0 0 60 28 13
2014 Administration and operations 50 34 0 11 5 0 0 84 16 92
2014 Human resources 50 21 12 9 8 0 0 71 17 22
2014 Financial management 47 35 6 3 9 0 0 82 12 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 41 19 16 16 8 0 0 60 24 25
2014 Information technology 35 40 6 6 13 0 0 75 19 46
2014 Other services to the public 32 34 9 17 9 0 0 66 25 11
2014 None of the above 32 32 7 18 11 0 0 64 29 53

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 42 45 8 5 0 0 0 87 5 40
2019 Compliance, inspection and enforcement 53 17 15 10 5 0 0 71 14 20
2019 Communications or public affairs 47 35 14 0 0 0 4 85 0 63
2019 Legal services 75 13 6 0 6 0 0 88 6 16
2019 Administration and operations 36 43 7 12 2 0 0 79 14 89
2019 Human resources 24 47 6 11 11 0 2 72 22 29
2019 Financial management 51 30 11 6 0 0 2 83 6 36
2019 Procurement 62 31 8 0 0 0 0 92 0 12
2019 Materiel management 47 40 13 0 0 0 0 87 0 10
2019 Information management 38 25 16 21 0 0 0 63 21 18
2019 Information technology 57 25 9 9 0 0 0 82 9 43
2019 Data sciences 33 53 15 0 0 0 0 85 0 22
2019 Policy 67 33 0 0 0 0 0 100 0 10
2019 Project management 50 32 6 5 5 0 0 83 11 19
2019 None of the above 36 32 17 11 0 0 4 70 12 40
2018 Client contact centre 54 46 0 0 0 0 0 100 0 15
2018 Compliance, inspection and enforcement 36 48 16 0 0 0 0 84 0 12
2018 Communications or public affairs 58 27 9 2 0 0 3 88 2 42
2018 Administration and operations 45 38 7 7 1 0 2 85 8 75
2018 Human resources 30 53 7 0 7 0 3 85 7 29
2018 Financial management 55 25 8 11 0 0 0 81 11 26
2018 Information management 24 51 16 9 0 0 0 75 9 12
2018 Information technology 31 42 7 7 9 4 0 76 17 29
2018 Data sciences 38 56 5 0 0 0 0 95 0 19
2018 Project management 52 42 6 0 0 0 0 94 0 17
2018 Other services to the public 56 29 10 5 0 0 0 85 5 11
2018 None of the above 23 65 7 0 0 0 5 92 0 21
2017 Client contact centre 32 42 21 4 0 0 0 75 4 23
2017 Communications or public affairs 50 25 8 14 3 0 0 75 17 39
2017 Legal services 63 37 0 0 0 0 0 100 0 13
2017 Administration and operations 44 38 11 6 0 0 1 83 6 82
2017 Human resources 55 29 12 0 0 0 4 88 0 26
2017 Financial management 37 47 16 0 0 0 0 84 0 24
2017 Information management 46 39 7 8 0 0 0 85 8 27
2017 Information technology 24 58 10 7 0 0 0 83 7 41
2017 Data sciences 45 39 16 0 0 0 0 84 0 20
2017 Policy 59 20 10 10 0 0 0 79 10 10
2017 Project management 55 38 3 4 0 0 0 93 4 29
2017 None of the above 49 33 4 2 7 0 5 86 9 41
2014 Client contact centre 24 33 23 5 14 0 0 57 19 21
2014 Compliance, inspection and enforcement 45 49 6 0 0 0 0 94 0 14
2014 Communications or public affairs 28 39 16 14 2 0 0 68 16 42
2014 Science and technology 35 65 0 0 0 0 0 100 0 11
2014 Legal services 45 47 8 0 0 0 0 92 0 13
2014 Administration and operations 49 38 6 3 2 0 1 88 5 92
2014 Human resources 43 30 28 0 0 0 0 72 0 22
2014 Financial management 47 32 12 3 3 3 0 82 6 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 27 50 12 8 4 0 0 77 12 25
2014 Information technology 32 36 6 13 11 2 0 70 24 46
2014 Other services to the public 26 48 9 17 0 0 0 74 17 11
2014 None of the above 35 41 13 11 0 0 0 77 11 53

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 58 32 5 5 0 0 0 90 5 40
2019 Compliance, inspection and enforcement 39 47 0 10 5 0 0 86 14 20
2019 Communications or public affairs 66 30 3 0 1 0 0 96 1 63
2019 Legal services 82 6 6 0 6 0 0 88 6 16
2019 Administration and operations 60 27 6 5 2 0 0 87 7 89
2019 Human resources 36 42 7 8 7 0 0 78 15 29
2019 Financial management 44 47 6 2 0 0 0 92 2 36
2019 Procurement 71 21 7 0 0 0 0 93 0 13
2019 Information management 49 33 11 7 0 0 0 82 7 18
2019 Information technology 56 35 7 0 2 0 0 91 2 43
2019 Data sciences 46 54 0 0 0 0 0 100 0 22
2019 Policy 76 24 0 0 0 0 0 100 0 10
2019 Project management 68 32 0 0 0 0 0 100 0 19
2019 None of the above 54 29 4 3 11 0 0 82 14 40
2017 Client contact centre 40 51 8 0 0 0 0 92 0 23
2017 Communications or public affairs 50 33 11 7 0 0 0 82 7 39
2017 Legal services 61 30 9 0 0 0 0 91 0 13
2017 Administration and operations 56 37 4 4 0 0 0 93 4 81
2017 Human resources 47 34 12 3 3 0 0 81 7 27
2017 Financial management 58 38 4 0 0 0 0 96 0 24
2017 Information management 51 30 8 7 4 0 0 81 11 27
2017 Information technology 59 29 7 2 3 0 0 88 5 41
2017 Data sciences 54 41 5 0 0 0 0 95 0 20
2017 Policy 50 40 0 10 0 0 0 90 10 10
2017 Project management 52 37 7 3 0 0 0 90 3 29
2017 None of the above 53 37 6 0 3 0 0 91 3 41
2014 Client contact centre 33 47 10 9 0 0 0 81 9 21
2014 Compliance, inspection and enforcement 46 33 13 7 0 0 0 80 7 14
2014 Communications or public affairs 33 46 11 9 0 0 0 79 9 42
2014 Science and technology 25 65 10 0 0 0 0 90 0 11
2014 Legal services 38 55 0 0 0 6 0 100 0 13
2014 Administration and operations 50 36 7 2 2 1 1 88 4 92
2014 Human resources 66 26 4 4 0 0 0 92 4 22
2014 Financial management 61 36 3 0 0 0 0 97 0 32
2014 Procurement 60 40 0 0 0 0 0 100 0 10
2014 Information management 49 31 16 4 0 0 0 80 4 25
2014 Information technology 37 50 8 0 0 0 4 91 0 46
2014 Other services to the public 40 27 25 8 0 0 0 67 8 11
2014 None of the above 50 39 7 4 0 0 0 89 4 53

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 27 12 5 0 0 0 83 5 41
2019 Compliance, inspection and enforcement 51 38 10 0 0 0 0 90 0 20
2019 Communications or public affairs 57 27 6 4 1 0 4 88 6 61
2019 Legal services 65 18 12 0 6 0 0 82 6 16
2019 Administration and operations 57 27 9 4 2 0 0 84 7 88
2019 Human resources 21 39 18 4 17 0 0 61 21 29
2019 Financial management 57 31 9 0 0 3 0 91 0 37
2019 Procurement 79 14 0 7 0 0 0 93 7 13
2019 Materiel management 24 13 18 18 26 0 0 38 45 10
2019 Information management 41 37 16 6 0 0 0 78 6 17
2019 Information technology 54 28 11 5 2 0 0 82 7 43
2019 Data sciences 56 35 5 0 0 5 0 95 0 22
2019 Policy 54 12 11 22 0 0 0 67 22 10
2019 Project management 52 20 11 17 0 0 0 73 17 19
2019 None of the above 53 13 10 3 15 4 3 70 19 40
2018 Client contact centre 53 47 0 0 0 0 0 100 0 15
2018 Compliance, inspection and enforcement 16 76 0 8 0 0 0 92 8 12
2018 Communications or public affairs 65 24 5 7 0 0 0 89 7 42
2018 Administration and operations 54 27 12 3 3 0 1 82 6 75
2018 Human resources 63 22 7 4 0 4 0 89 4 28
2018 Financial management 53 35 8 4 0 0 0 88 4 26
2018 Information management 50 33 9 8 0 0 0 83 8 12
2018 Information technology 25 29 21 11 11 0 4 56 23 28
2018 Data sciences 46 37 5 6 5 0 0 83 11 19
2018 Project management 64 24 12 0 0 0 0 88 0 17
2018 Other services to the public 63 8 19 9 0 0 0 71 9 11
2018 None of the above 50 30 5 6 5 0 5 83 11 21
2017 Client contact centre 32 48 16 4 0 0 0 79 4 23
2017 Communications or public affairs 51 22 15 7 5 0 0 73 12 39
2017 Legal services 85 8 7 0 0 0 0 93 0 13
2017 Administration and operations 49 26 10 7 4 3 1 78 12 82
2017 Human resources 52 37 8 3 0 0 0 89 3 27
2017 Financial management 38 42 12 8 0 0 0 80 8 24
2017 Information management 33 44 11 4 7 0 0 78 11 27
2017 Information technology 35 44 7 10 5 0 0 79 15 41
2017 Data sciences 58 26 10 5 0 0 0 84 5 19
2017 Policy 20 40 20 10 10 0 0 60 20 10
2017 Project management 25 58 10 7 0 0 0 83 7 29
2017 None of the above 52 34 4 2 5 0 2 88 7 41
2014 Client contact centre 33 39 19 0 0 9 0 79 0 21
2014 Compliance, inspection and enforcement 13 62 12 7 0 0 6 80 7 14
2014 Communications or public affairs 26 46 7 9 9 2 0 75 18 42
2014 Science and technology 25 29 36 0 10 0 0 54 10 11
2014 Legal services 18 48 16 18 0 0 0 66 18 13
2014 Administration and operations 39 35 12 5 4 2 3 78 10 91
2014 Human resources 63 21 4 8 4 0 0 84 12 22
2014 Financial management 29 56 9 6 0 0 0 85 6 32
2014 Procurement 70 10 0 20 0 0 0 80 20 10
2014 Information management 38 26 24 8 4 0 0 65 12 25
2014 Information technology 18 40 23 6 6 2 4 62 13 46
2014 Other services to the public 49 34 0 9 0 0 8 91 9 11
2014 None of the above 35 34 15 9 0 3 4 74 10 53

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 24 7 10 3 0 0 80 13 41
2019 Compliance, inspection and enforcement 30 70 0 0 0 0 0 100 0 20
2019 Communications or public affairs 47 36 8 8 1 0 0 83 9 63
2019 Legal services 63 24 7 0 6 0 0 87 6 16
2019 Administration and operations 53 28 10 4 5 0 0 81 8 89
2019 Human resources 33 45 14 4 4 0 0 78 8 29
2019 Financial management 48 23 17 6 6 0 0 71 12 37
2019 Procurement 69 17 0 14 0 0 0 86 14 13
2019 Materiel management 39 22 26 0 13 0 0 61 13 10
2019 Information management 40 27 23 4 6 0 0 67 9 18
2019 Information technology 45 37 11 2 5 0 0 82 7 43
2019 Data sciences 28 58 14 0 0 0 0 86 0 22
2019 Policy 76 12 0 11 0 0 0 89 11 10
2019 Project management 32 48 6 14 0 0 0 81 14 18
2019 None of the above 48 21 9 14 8 0 0 69 22 40
2018 Client contact centre 39 55 0 0 6 0 0 94 6 15
2018 Compliance, inspection and enforcement 26 42 24 8 0 0 0 68 8 12
2018 Communications or public affairs 45 38 11 5 2 0 0 83 7 42
2018 Administration and operations 41 43 7 7 3 0 0 84 9 75
2018 Human resources 54 46 0 0 0 0 0 100 0 29
2018 Financial management 40 41 19 0 0 0 0 81 0 26
2018 Information management 32 34 26 8 0 0 0 66 8 12
2018 Information technology 40 40 16 4 0 0 0 80 4 28
2018 Data sciences 14 55 21 11 0 0 0 68 11 19
2018 Project management 35 48 11 5 0 0 0 83 5 17
2018 Other services to the public 29 48 19 5 0 0 0 77 5 11
2018 None of the above 36 40 14 10 0 0 0 76 10 21
2017 Client contact centre 18 64 9 8 0 0 0 83 8 23
2017 Communications or public affairs 37 43 8 5 7 0 0 80 12 39
2017 Legal services 63 30 0 0 7 0 0 93 7 13
2017 Administration and operations 39 42 10 5 4 0 0 81 9 82
2017 Human resources 28 34 38 0 0 0 0 62 0 27
2017 Financial management 38 50 12 0 0 0 0 88 0 24
2017 Information management 33 33 19 12 4 0 0 65 15 26
2017 Information technology 51 41 0 7 0 0 0 93 7 41
2017 Data sciences 20 64 5 5 6 0 0 84 11 20
2017 Policy 60 20 10 10 0 0 0 80 10 10
2017 Project management 48 38 7 0 7 0 0 86 7 29
2017 None of the above 27 47 10 10 6 0 0 74 17 41
2014 Client contact centre 58 24 9 10 0 0 0 81 10 21
2014 Compliance, inspection and enforcement 44 43 6 7 0 0 0 87 7 14
2014 Communications or public affairs 19 45 16 13 7 0 0 64 20 42
2014 Science and technology 8 64 10 19 0 0 0 71 19 11
2014 Legal services 20 40 14 18 8 0 0 59 26 13
2014 Administration and operations 28 51 10 9 3 0 0 79 12 91
2014 Human resources 37 42 12 4 4 0 0 80 8 22
2014 Financial management 40 47 8 6 0 0 0 86 6 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 22 35 35 8 0 0 0 57 8 25
2014 Information technology 21 60 8 4 6 0 0 81 11 46
2014 Other services to the public 31 17 17 18 17 0 0 49 34 11
2014 None of the above 32 45 9 12 2 0 0 77 14 53

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 42 46 10 0 2 0 0 88 2 41
2019 Compliance, inspection and enforcement 51 34 5 10 0 0 0 86 10 20
2019 Communications or public affairs 55 33 3 4 5 0 0 88 9 62
2019 Legal services 40 37 12 6 6 0 0 76 12 16
2019 Administration and operations 45 33 7 10 5 0 0 78 15 89
2019 Human resources 6 56 17 17 4 0 0 62 21 29
2019 Financial management 30 38 17 12 3 0 0 68 15 37
2019 Procurement 62 31 7 0 0 0 0 93 0 13
2019 Materiel management 32 48 0 0 20 0 0 80 20 10
2019 Information management 27 51 4 18 0 0 0 78 18 18
2019 Information technology 44 31 18 5 0 2 0 76 5 42
2019 Data sciences 37 37 22 5 0 0 0 74 5 22
2019 Policy 33 61 0 6 0 0 0 94 6 10
2019 Project management 40 44 4 13 0 0 0 83 13 19
2019 None of the above 35 37 5 6 14 1 1 74 21 40
2018 Client contact centre 26 68 6 0 0 0 0 94 0 15
2018 Compliance, inspection and enforcement 18 42 24 16 0 0 0 60 16 12
2018 Communications or public affairs 54 26 13 5 2 0 0 80 7 41
2018 Administration and operations 55 26 9 3 4 1 1 83 8 75
2018 Human resources 40 39 14 7 0 0 0 79 7 29
2018 Financial management 43 42 4 4 8 0 0 85 11 26
2018 Information management 32 51 9 8 0 0 0 83 8 12
2018 Information technology 21 49 18 10 3 0 0 69 13 29
2018 Data sciences 16 52 15 11 5 0 0 68 17 19
2018 Project management 64 25 6 6 0 0 0 89 6 17
2018 Other services to the public 48 32 10 10 0 0 0 80 10 11
2018 None of the above 26 36 19 19 0 0 0 62 19 21
2017 Client contact centre 15 47 26 9 0 4 0 64 9 23
2017 Communications or public affairs 32 46 5 8 9 0 0 78 17 39
2017 Legal services 63 37 0 0 0 0 0 100 0 13
2017 Administration and operations 36 35 17 7 5 0 0 70 12 82
2017 Human resources 14 34 33 14 0 4 0 51 15 27
2017 Financial management 43 29 24 4 0 0 0 72 4 24
2017 Information management 37 34 3 23 3 0 0 70 26 27
2017 Information technology 36 39 12 10 2 0 0 76 12 41
2017 Data sciences 5 54 21 10 10 0 0 59 20 20
2017 Policy 30 51 10 10 0 0 0 80 10 10
2017 Project management 34 45 7 10 3 0 0 80 14 29
2017 None of the above 44 36 0 5 14 0 0 81 19 41
2014 Client contact centre 33 29 14 14 9 0 0 62 23 21
2014 Compliance, inspection and enforcement 44 25 6 11 14 0 0 69 25 14
2014 Communications or public affairs 18 44 16 11 11 0 0 62 23 42
2014 Science and technology 27 17 46 10 0 0 0 44 10 11
2014 Legal services 24 20 32 7 16 0 0 45 23 13
2014 Administration and operations 38 36 14 9 3 0 0 73 13 92
2014 Human resources 37 39 4 8 12 0 0 76 20 22
2014 Financial management 20 53 18 6 3 0 0 72 9 32
2014 Procurement 80 20 0 0 0 0 0 100 0 10
2014 Information management 7 61 24 8 0 0 0 68 8 25
2014 Information technology 19 35 21 13 11 2 0 54 24 46
2014 Other services to the public 18 48 0 26 9 0 0 65 35 11
2014 None of the above 24 34 18 21 4 0 0 57 25 53

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 49 27 14 10 0 0 0 76 10 41
2019 Compliance, inspection and enforcement 51 35 0 14 0 0 0 86 14 20
2019 Communications or public affairs 46 43 6 5 0 0 0 89 5 62
2019 Legal services 34 54 0 6 6 0 0 88 12 16
2019 Administration and operations 46 30 11 8 5 0 0 76 13 89
2019 Human resources 14 67 3 12 4 0 0 81 16 29
2019 Financial management 42 41 2 12 3 0 0 83 15 36
2019 Procurement 55 45 0 0 0 0 0 100 0 13
2019 Materiel management 32 42 0 13 13 0 0 74 26 10
2019 Information management 26 56 7 6 6 0 0 82 12 18
2019 Information technology 45 25 16 15 0 0 0 69 15 41
2019 Data sciences 27 43 16 9 5 0 0 70 14 22
2019 Policy 28 50 11 11 0 0 0 78 11 10
2019 Project management 28 51 15 5 0 0 0 80 5 19
2019 None of the above 32 38 8 17 6 0 0 70 23 40
2018 Client contact centre 40 40 20 0 0 0 0 80 0 15
2018 Compliance, inspection and enforcement 24 52 16 8 0 0 0 76 8 12
2018 Communications or public affairs 49 27 15 7 2 0 0 76 9 42
2018 Administration and operations 40 42 10 5 3 0 0 82 8 75
2018 Human resources 46 33 7 10 4 0 0 79 14 29
2018 Financial management 43 51 2 0 4 0 0 94 4 26
2018 Information management 16 58 9 17 0 0 0 74 17 12
2018 Information technology 24 45 20 7 3 0 0 69 10 29
2018 Data sciences 16 45 22 17 0 0 0 62 17 19
2018 Project management 46 31 12 11 0 0 0 77 11 17
2018 Other services to the public 29 46 5 19 0 0 0 76 19 11
2018 None of the above 38 32 16 11 3 0 0 71 14 21
2017 Client contact centre 23 39 25 8 0 4 0 65 9 23
2017 Communications or public affairs 40 33 8 8 12 0 0 73 19 39
2017 Legal services 37 54 0 0 0 0 9 100 0 13
2017 Administration and operations 32 40 15 10 2 0 0 73 13 80
2017 Human resources 18 50 17 15 0 0 0 67 15 27
2017 Financial management 42 30 20 8 0 0 0 72 8 24
2017 Information management 30 25 14 25 7 0 0 55 31 27
2017 Information technology 30 41 10 17 3 0 0 71 20 41
2017 Data sciences 15 44 20 16 5 0 0 59 21 20
2017 Policy 30 40 10 20 0 0 0 70 20 10
2017 Project management 28 55 10 3 3 0 0 83 7 29
2017 None of the above 36 40 6 7 12 0 0 75 19 41

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 68 22 5 5 0 0 0 90 5 40
2019 Compliance, inspection and enforcement 64 36 0 0 0 0 0 100 0 20
2019 Communications or public affairs 63 30 6 1 0 0 0 93 1 62
2019 Legal services 69 25 0 0 6 0 0 94 6 16
2019 Administration and operations 57 33 4 5 2 0 0 89 7 89
2019 Human resources 50 39 7 0 4 0 0 89 4 29
2019 Financial management 61 22 8 8 0 0 0 83 8 37
2019 Procurement 55 38 7 0 0 0 0 93 0 13
2019 Materiel management 61 26 13 0 0 0 0 87 0 10
2019 Information management 55 39 0 6 0 0 0 94 6 18
2019 Information technology 56 34 7 2 0 0 0 90 2 42
2019 Data sciences 45 32 14 9 0 0 0 77 9 22
2019 Policy 78 22 0 0 0 0 0 100 0 10
2019 Project management 69 23 8 0 0 0 0 92 0 19
2019 None of the above 58 33 2 6 0 0 0 92 6 40
2018 Client contact centre 54 40 6 0 0 0 0 94 0 15
2018 Compliance, inspection and enforcement 50 32 18 0 0 0 0 82 0 12
2018 Communications or public affairs 62 33 0 2 2 0 0 95 5 42
2018 Administration and operations 57 38 3 1 0 0 0 95 1 75
2018 Human resources 65 31 4 0 0 0 0 96 0 29
2018 Financial management 46 54 0 0 0 0 0 100 0 25
2018 Information management 41 59 0 0 0 0 0 100 0 12
2018 Information technology 58 31 11 0 0 0 0 89 0 28
2018 Data sciences 27 62 0 11 0 0 0 89 11 19
2018 Project management 76 19 0 5 0 0 0 95 5 17
2018 Other services to the public 75 25 0 0 0 0 0 100 0 11
2018 None of the above 52 38 5 0 0 5 0 95 0 21
2017 Client contact centre 32 60 8 0 0 0 0 92 0 23
2017 Communications or public affairs 53 33 5 8 2 0 0 85 10 39
2017 Legal services 70 30 0 0 0 0 0 100 0 13
2017 Administration and operations 47 41 7 3 2 0 0 88 5 82
2017 Human resources 36 41 9 15 0 0 0 77 15 27
2017 Financial management 54 34 12 0 0 0 0 88 0 24
2017 Information management 36 48 3 8 4 0 0 84 12 27
2017 Information technology 59 34 5 0 2 0 0 93 2 41
2017 Data sciences 25 45 20 10 0 0 0 70 10 20
2017 Policy 61 20 19 0 0 0 0 81 0 10
2017 Project management 67 20 10 3 0 0 0 87 3 29
2017 None of the above 44 42 2 8 4 0 0 86 12 41
2014 Client contact centre 52 33 15 0 0 0 0 85 0 21
2014 Compliance, inspection and enforcement 67 26 6 0 0 0 0 94 0 14
2014 Communications or public affairs 35 49 12 2 2 0 0 84 4 42
2014 Science and technology 35 56 10 0 0 0 0 90 0 11
2014 Legal services 32 60 8 0 0 0 0 92 0 13
2014 Administration and operations 52 32 11 2 2 1 0 85 4 92
2014 Human resources 50 33 5 12 0 0 0 83 12 22
2014 Financial management 47 47 0 3 0 3 0 97 3 32
2014 Procurement 80 20 0 0 0 0 0 100 0 10
2014 Information management 42 47 12 0 0 0 0 88 0 25
2014 Information technology 32 51 8 2 6 0 0 83 9 46
2014 Other services to the public 40 26 17 9 9 0 0 66 17 11
2014 None of the above 40 44 11 5 0 0 0 84 5 53

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 51 29 14 5 0 0 0 81 5 41
2019 Compliance, inspection and enforcement 56 30 5 10 0 0 0 86 10 20
2019 Communications or public affairs 48 34 9 5 4 0 0 82 9 61
2019 Legal services 52 31 12 0 6 0 0 82 6 16
2019 Administration and operations 50 31 7 7 5 0 0 81 12 88
2019 Human resources 16 53 17 7 8 0 0 68 15 29
2019 Financial management 45 36 16 0 3 0 0 81 3 37
2019 Procurement 33 59 0 0 7 0 0 93 7 13
2019 Materiel management 32 35 20 0 13 0 0 67 13 10
2019 Information management 34 28 32 0 6 0 0 62 6 18
2019 Information technology 54 25 9 7 5 0 0 79 12 42
2019 Data sciences 33 45 23 0 0 0 0 77 0 22
2019 Policy 61 28 0 11 0 0 0 89 11 10
2019 Project management 19 63 12 6 0 0 0 82 6 19
2019 None of the above 47 20 8 14 11 0 0 67 25 40
2018 Client contact centre 40 40 20 0 0 0 0 80 0 15
2018 Compliance, inspection and enforcement 18 34 40 0 8 0 0 52 8 12
2018 Communications or public affairs 52 35 6 5 2 0 0 87 7 42
2018 Administration and operations 42 41 8 5 3 1 0 84 8 75
2018 Human resources 49 40 8 3 0 0 0 89 3 29
2018 Financial management 35 57 0 8 0 0 0 92 8 24
2018 Information management 41 43 17 0 0 0 0 83 0 12
2018 Information technology 30 48 15 8 0 0 0 77 8 27
2018 Data sciences 22 46 21 11 0 0 0 68 11 19
2018 Project management 47 42 11 0 0 0 0 89 0 17
2018 Other services to the public 39 36 20 5 0 0 0 75 5 11
2018 None of the above 28 35 22 10 0 5 0 66 11 21
2017 Client contact centre 9 61 21 9 0 0 0 70 9 23
2017 Communications or public affairs 48 23 9 12 7 0 0 71 19 39
2017 Legal services 78 15 0 0 7 0 0 93 7 13
2017 Administration and operations 38 36 12 9 5 0 0 74 14 82
2017 Human resources 34 29 26 11 0 0 0 62 11 27
2017 Financial management 43 37 12 8 0 0 0 80 8 24
2017 Information management 29 23 30 15 3 0 0 52 18 27
2017 Information technology 37 41 15 7 0 0 0 78 7 41
2017 Data sciences 20 55 20 5 0 0 0 75 5 20
2017 Policy 30 30 30 10 0 0 0 60 10 10
2017 Project management 55 31 7 3 3 0 0 86 7 29
2017 None of the above 42 34 5 6 14 0 0 76 20 41

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 64 22 12 3 0 0 0 85 3 41
2019 Compliance, inspection and enforcement 67 33 0 0 0 0 0 100 0 20
2019 Communications or public affairs 59 25 12 3 0 0 0 85 3 62
2019 Legal services 75 13 6 0 6 0 0 88 6 16
2019 Administration and operations 62 28 7 2 1 0 0 90 4 87
2019 Human resources 54 39 3 0 4 0 0 93 4 29
2019 Financial management 59 36 3 3 0 0 0 94 3 37
2019 Procurement 55 31 7 7 0 0 0 86 7 13
2019 Materiel management 74 26 0 0 0 0 0 100 0 10
2019 Information management 41 32 21 6 0 0 0 73 6 18
2019 Information technology 62 25 6 7 0 0 0 87 7 42
2019 Data sciences 46 44 9 0 0 0 0 91 0 22
2019 Policy 94 6 0 0 0 0 0 100 0 10
2019 Project management 46 45 9 0 0 0 0 91 0 19
2019 None of the above 61 23 13 2 0 0 0 84 2 39
2018 Client contact centre 59 28 13 0 0 0 0 87 0 15
2018 Compliance, inspection and enforcement 50 26 24 0 0 0 0 76 0 12
2018 Communications or public affairs 59 26 6 7 2 0 0 85 9 42
2018 Administration and operations 54 35 7 4 0 0 0 89 4 74
2018 Human resources 65 35 0 0 0 0 0 100 0 29
2018 Financial management 54 35 8 4 0 0 0 88 4 25
2018 Information management 32 59 9 0 0 0 0 91 0 12
2018 Information technology 58 28 14 0 0 0 0 86 0 28
2018 Data sciences 35 44 15 0 5 0 0 79 5 19
2018 Project management 65 35 0 0 0 0 0 100 0 17
2018 Other services to the public 75 15 10 0 0 0 0 90 0 11
2018 None of the above 76 21 3 0 0 0 0 97 0 21
2017 Client contact centre 35 61 4 0 0 0 0 96 0 23
2017 Communications or public affairs 52 34 7 5 2 0 0 86 7 39
2017 Legal services 70 22 0 7 0 0 0 93 7 13
2017 Administration and operations 62 28 6 1 2 0 0 91 3 82
2017 Human resources 43 33 24 0 0 0 0 76 0 27
2017 Financial management 58 34 8 0 0 0 0 92 0 24
2017 Information management 53 29 18 0 0 0 0 82 0 27
2017 Information technology 66 27 7 0 0 0 0 93 0 41
2017 Data sciences 30 49 21 0 0 0 0 79 0 20
2017 Policy 70 10 20 0 0 0 0 80 0 10
2017 Project management 49 45 7 0 0 0 0 93 0 29
2017 None of the above 64 25 9 3 0 0 0 89 3 40
2014 Client contact centre 72 14 14 0 0 0 0 86 0 21
2014 Compliance, inspection and enforcement 75 19 6 0 0 0 0 94 0 14
2014 Communications or public affairs 49 29 13 9 0 0 0 78 9 42
2014 Science and technology 25 75 0 0 0 0 0 100 0 11
2014 Legal services 49 31 12 8 0 0 0 80 8 13
2014 Administration and operations 70 23 2 3 1 0 0 94 4 92
2014 Human resources 63 33 0 0 0 4 0 100 0 22
2014 Financial management 64 30 3 3 0 0 0 94 3 31
2014 Procurement 100 0 0 0 0 0 0 100 0 10
2014 Information management 49 31 16 4 0 0 0 81 4 25
2014 Information technology 46 44 8 0 2 0 0 89 2 46
2014 Other services to the public 48 43 0 0 9 0 0 91 9 11
2014 None of the above 64 21 7 5 2 0 0 86 7 53

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 47 29 12 10 3 0 0 76 12 41
2019 Compliance, inspection and enforcement 46 40 0 5 10 0 0 86 14 20
2019 Communications or public affairs 42 37 15 4 2 0 0 78 6 62
2019 Legal services 58 31 6 0 6 0 0 88 6 16
2019 Administration and operations 44 36 6 11 2 1 0 81 13 88
2019 Human resources 21 51 7 7 15 0 0 71 22 29
2019 Financial management 34 51 2 8 6 0 0 84 13 37
2019 Procurement 33 59 7 0 0 0 0 93 0 13
2019 Materiel management 41 20 0 13 26 0 0 61 39 10
2019 Information management 30 40 13 17 0 0 0 70 17 17
2019 Information technology 49 29 5 12 5 0 0 79 17 41
2019 Data sciences 28 40 18 14 0 0 0 68 14 22
2019 Policy 83 17 0 0 0 0 0 100 0 10
2019 Project management 47 39 14 0 0 0 0 86 0 19
2019 None of the above 37 23 7 23 10 0 0 60 33 40
2018 Client contact centre 20 47 21 6 7 0 0 66 13 15
2018 Compliance, inspection and enforcement 26 34 24 8 8 0 0 60 16 12
2018 Communications or public affairs 42 38 11 5 5 0 0 80 9 42
2018 Administration and operations 40 30 17 8 1 0 3 73 10 75
2018 Human resources 40 49 0 7 0 0 3 93 7 29
2018 Financial management 27 53 16 4 0 0 0 80 4 25
2018 Information management 44 28 19 0 9 0 0 72 9 11
2018 Information technology 43 36 13 7 0 0 0 79 7 28
2018 Data sciences 20 58 0 11 12 0 0 78 22 18
2018 Project management 65 25 6 0 5 0 0 89 5 17
2018 Other services to the public 29 33 29 0 8 0 0 62 8 11
2018 None of the above 32 29 16 5 12 5 0 65 19 20
2017 Client contact centre 18 56 13 13 0 0 0 74 13 23
2017 Communications or public affairs 46 28 10 7 9 0 0 73 17 39
2017 Legal services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 37 39 11 7 5 0 0 77 12 82
2017 Human resources 18 51 20 6 4 0 0 69 11 27
2017 Financial management 35 45 16 4 0 0 0 80 4 24
2017 Information management 38 29 12 7 15 0 0 67 22 27
2017 Information technology 34 51 12 2 0 0 0 85 2 41
2017 Data sciences 20 34 25 21 0 0 0 54 21 20
2017 Policy 40 50 10 0 0 0 0 90 0 10
2017 Project management 53 34 11 3 0 0 0 86 3 29
2017 None of the above 26 46 9 0 12 0 7 77 13 40
2014 Client contact centre 24 53 9 14 0 0 0 77 14 21
2014 Compliance, inspection and enforcement 36 50 7 7 0 0 0 86 7 14
2014 Communications or public affairs 21 34 18 23 5 0 0 55 27 42
2014 Science and technology 17 64 0 19 0 0 0 81 19 11
2014 Legal services 18 33 27 14 7 0 0 51 21 13
2014 Administration and operations 28 41 15 11 5 0 0 69 16 92
2014 Human resources 27 36 12 16 8 0 0 64 24 22
2014 Financial management 32 47 15 3 3 0 0 79 6 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 18 58 12 8 4 0 0 76 12 25
2014 Information technology 22 46 17 4 11 0 0 68 15 46
2014 Other services to the public 32 43 9 0 9 8 0 81 9 11
2014 None of the above 30 47 13 7 4 0 0 76 10 53

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 45 26 19 10 0 0 0 71 10 41
2019 Compliance, inspection and enforcement 37 49 5 0 10 0 0 86 10 20
2019 Communications or public affairs 51 33 12 1 4 0 0 83 5 62
2019 Legal services 66 22 6 0 6 0 0 88 6 16
2019 Administration and operations 49 27 12 10 4 0 0 75 13 89
2019 Human resources 27 35 13 11 15 0 0 61 25 29
2019 Financial management 38 34 11 11 6 0 0 73 16 37
2019 Procurement 69 31 0 0 0 0 0 100 0 13
2019 Materiel management 41 20 0 39 0 0 0 61 39 10
2019 Information management 39 24 12 16 10 0 0 63 26 18
2019 Information technology 47 22 16 10 5 0 0 70 14 42
2019 Data sciences 33 41 17 9 0 0 0 74 9 22
2019 Policy 83 6 0 11 0 0 0 89 11 10
2019 Project management 56 38 6 0 0 0 0 94 0 18
2019 None of the above 34 23 12 15 14 2 0 58 30 40
2018 Client contact centre 26 41 27 6 0 0 0 67 6 15
2018 Compliance, inspection and enforcement 8 60 16 8 8 0 0 68 16 12
2018 Communications or public affairs 43 36 9 9 2 0 0 80 11 42
2018 Administration and operations 49 31 8 9 3 0 0 80 12 75
2018 Human resources 40 48 8 0 4 0 0 88 4 27
2018 Financial management 41 41 11 4 4 0 0 82 8 25
2018 Information management 49 26 9 0 17 0 0 74 17 12
2018 Information technology 45 34 15 6 0 0 0 79 6 27
2018 Data sciences 40 32 12 11 6 0 0 72 17 18
2018 Project management 65 25 6 5 0 0 0 89 5 17
2018 Other services to the public 29 42 20 0 8 0 0 71 8 11
2018 None of the above 23 54 6 10 7 0 0 77 17 21
2017 Client contact centre 18 44 21 17 0 0 0 62 17 23
2017 Communications or public affairs 46 29 9 8 7 0 0 76 15 39
2017 Legal services 71 22 7 0 0 0 0 93 0 13
2017 Administration and operations 40 34 13 8 6 0 0 74 13 82
2017 Human resources 43 39 11 3 4 0 0 81 8 27
2017 Financial management 37 55 4 4 0 0 0 92 4 23
2017 Information management 47 22 4 12 15 0 0 69 27 26
2017 Information technology 42 37 15 7 0 0 0 78 7 41
2017 Data sciences 30 45 5 20 0 0 0 75 20 20
2017 Policy 40 30 0 30 0 0 0 70 30 10
2017 Project management 56 30 14 0 0 0 0 86 0 29
2017 None of the above 39 35 7 5 10 0 5 78 15 40
2014 Client contact centre 33 34 24 9 0 0 0 67 9 21
2014 Compliance, inspection and enforcement 46 28 14 5 7 0 0 74 12 14
2014 Communications or public affairs 37 23 16 13 11 0 0 59 25 42
2014 Science and technology 35 36 10 10 10 0 0 71 19 11
2014 Legal services 32 7 39 14 8 0 0 39 22 13
2014 Administration and operations 36 43 8 9 4 0 0 78 13 92
2014 Human resources 37 27 8 20 8 0 0 64 28 22
2014 Financial management 38 50 6 3 0 0 3 90 3 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 15 53 16 12 4 0 0 68 16 25
2014 Information technology 21 54 12 4 9 0 0 75 13 46
2014 Other services to the public 49 16 17 17 0 0 0 66 17 11
2014 None of the above 31 39 12 9 7 0 2 71 16 53

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 51 34 7 8 0 0 0 85 8 40
2019 Compliance, inspection and enforcement 35 43 6 10 5 0 0 78 15 18
2019 Communications or public affairs 47 35 11 7 0 0 0 83 7 62
2019 Legal services 58 31 6 0 6 0 0 88 6 16
2019 Administration and operations 51 32 11 4 2 0 0 83 6 88
2019 Human resources 32 50 11 3 3 0 0 83 6 27
2019 Financial management 45 33 13 6 3 0 0 78 9 37
2019 Procurement 62 31 7 0 0 0 0 93 0 13
2019 Information management 38 36 15 6 6 0 0 74 12 18
2019 Information technology 57 26 12 5 0 0 0 84 5 43
2019 Data sciences 33 58 9 0 0 0 0 91 0 22
2019 Policy 66 23 0 11 0 0 0 89 11 10
2019 Project management 27 53 11 3 6 0 0 80 10 19
2019 None of the above 38 26 15 8 11 2 0 65 20 40
2018 Client contact centre 40 33 26 0 0 0 0 74 0 15
2018 Compliance, inspection and enforcement 24 60 16 0 0 0 0 84 0 12
2018 Communications or public affairs 41 44 8 5 2 0 0 85 7 42
2018 Administration and operations 47 32 13 7 1 0 0 79 8 75
2018 Human resources 45 36 11 7 0 0 0 82 7 29
2018 Financial management 54 30 8 8 0 0 0 84 8 25
2018 Information management 24 42 25 9 0 0 0 66 9 12
2018 Information technology 32 25 29 10 4 0 0 58 14 28
2018 Data sciences 30 43 11 11 5 0 0 73 16 19
2018 Project management 52 36 12 0 0 0 0 88 0 17
2018 Other services to the public 38 42 20 0 0 0 0 80 0 11
2018 None of the above 34 39 16 7 5 0 0 72 12 21
2017 Client contact centre 32 48 21 0 0 0 0 79 0 23
2017 Communications or public affairs 56 16 12 10 7 0 0 71 17 39
2017 Legal services 85 15 0 0 0 0 0 100 0 13
2017 Administration and operations 39 45 9 3 1 1 1 86 5 82
2017 Human resources 26 48 23 3 0 0 0 74 3 27
2017 Financial management 47 33 16 4 0 0 0 80 4 24
2017 Information management 38 25 22 3 11 0 0 64 15 27
2017 Information technology 35 46 10 10 0 0 0 81 10 41
2017 Data sciences 30 39 31 0 0 0 0 69 0 20
2017 Policy 30 40 30 0 0 0 0 70 0 10
2017 Project management 36 40 14 10 0 0 0 76 10 29
2017 None of the above 40 36 12 4 8 0 0 76 12 40
2014 Client contact centre 29 43 19 9 0 0 0 72 9 21
2014 Compliance, inspection and enforcement 43 44 13 0 0 0 0 87 0 14
2014 Communications or public affairs 18 48 10 13 7 4 0 68 21 42
2014 Science and technology 25 27 29 10 10 0 0 52 19 11
2014 Legal services 18 40 34 8 0 0 0 59 8 13
2014 Administration and operations 43 36 12 7 2 0 0 79 10 92
2014 Human resources 37 31 4 16 12 0 0 68 28 22
2014 Financial management 32 53 6 6 3 0 0 85 9 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 15 61 20 0 0 4 0 80 0 25
2014 Information technology 19 44 20 6 11 0 0 63 17 46
2014 Other services to the public 23 51 18 9 0 0 0 74 9 11
2014 None of the above 26 52 10 7 5 0 0 78 12 53

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 63 22 7 5 3 0 0 85 8 41
2019 Compliance, inspection and enforcement 53 38 10 0 0 0 0 90 0 20
2019 Communications or public affairs 50 33 11 5 0 0 0 83 5 63
2019 Legal services 63 31 0 0 6 0 0 94 6 16
2019 Administration and operations 54 31 11 4 1 0 0 85 5 89
2019 Human resources 32 36 21 7 4 0 0 68 11 29
2019 Financial management 56 32 9 0 3 0 0 88 3 37
2019 Procurement 69 24 7 0 0 0 0 93 0 13
2019 Materiel management 32 55 0 0 13 0 0 87 13 10
2019 Information management 38 35 27 0 0 0 0 73 0 17
2019 Information technology 50 39 5 5 2 0 0 89 7 43
2019 Data sciences 33 58 9 0 0 0 0 91 0 22
2019 Policy 72 28 0 0 0 0 0 100 0 10
2019 Project management 51 21 25 3 0 0 0 72 3 19
2019 None of the above 48 21 16 11 4 0 0 69 15 40
2018 Client contact centre 45 42 7 6 0 0 0 87 6 15
2018 Compliance, inspection and enforcement 32 28 32 8 0 0 0 60 8 12
2018 Communications or public affairs 54 26 8 9 2 0 0 80 11 42
2018 Administration and operations 45 38 11 3 3 0 0 84 5 75
2018 Human resources 58 35 7 0 0 0 0 93 0 29
2018 Financial management 52 44 4 0 0 0 0 96 0 25
2018 Information management 32 51 9 8 0 0 0 83 8 12
2018 Information technology 43 37 16 4 0 0 0 80 4 28
2018 Data sciences 35 49 15 0 0 0 0 85 0 19
2018 Project management 42 47 0 11 0 0 0 89 11 17
2018 Other services to the public 47 28 20 5 0 0 0 75 5 11
2018 None of the above 42 33 15 10 0 0 0 75 10 21
2017 Client contact centre 40 52 8 0 0 0 0 92 0 23
2017 Communications or public affairs 50 31 10 5 5 0 0 81 9 39
2017 Legal services 70 22 0 0 7 0 0 93 7 13
2017 Administration and operations 45 40 7 2 5 0 0 85 7 82
2017 Human resources 37 44 19 0 0 0 0 81 0 27
2017 Financial management 38 50 4 8 0 0 0 88 8 24
2017 Information management 38 32 24 7 0 0 0 70 7 27
2017 Information technology 49 41 5 2 0 2 0 93 2 41
2017 Data sciences 25 64 5 6 0 0 0 89 6 20
2017 Policy 50 30 10 10 0 0 0 80 10 10
2017 Project management 52 35 3 3 7 0 0 87 10 29
2017 None of the above 48 27 10 0 14 0 0 75 14 40
2014 Client contact centre 48 29 18 5 0 0 0 77 5 21
2014 Compliance, inspection and enforcement 57 30 6 7 0 0 0 87 7 14
2014 Communications or public affairs 28 40 13 13 5 0 0 69 18 42
2014 Science and technology 16 65 19 0 0 0 0 81 0 11
2014 Legal services 12 39 30 6 12 0 0 52 18 13
2014 Administration and operations 41 39 15 4 1 0 0 80 5 92
2014 Human resources 38 38 12 4 8 0 0 76 12 22
2014 Financial management 55 32 3 8 3 0 0 86 11 32
2014 Procurement 80 20 0 0 0 0 0 100 0 10
2014 Information management 22 55 20 0 4 0 0 76 4 25
2014 Information technology 22 59 13 2 4 0 0 81 6 46
2014 Other services to the public 31 43 0 25 0 0 0 75 25 11
2014 None of the above 40 37 15 5 2 2 0 79 7 53

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 27 10 5 2 0 0 83 7 41
2019 Compliance, inspection and enforcement 44 15 27 14 0 0 0 59 14 20
2019 Communications or public affairs 43 36 10 10 1 0 0 79 11 62
2019 Legal services 53 35 6 6 0 0 0 88 6 16
2019 Administration and operations 49 26 18 5 2 0 0 75 7 88
2019 Human resources 23 38 13 16 11 0 0 61 26 29
2019 Financial management 48 41 6 0 2 3 0 91 2 36
2019 Procurement 48 38 14 0 0 0 0 86 0 13
2019 Materiel management 18 27 42 0 13 0 0 45 13 10
2019 Information management 49 33 12 6 0 0 0 82 6 18
2019 Information technology 28 44 26 2 0 0 0 71 2 43
2019 Data sciences 56 23 16 5 0 0 0 78 5 22
2019 Policy 61 22 6 0 11 0 0 83 11 10
2019 Project management 43 31 19 7 0 0 0 74 7 18
2019 None of the above 54 18 15 1 8 0 5 75 9 40
2018 Client contact centre 73 20 7 0 0 0 0 93 0 15
2018 Compliance, inspection and enforcement 16 58 26 0 0 0 0 74 0 12
2018 Communications or public affairs 44 35 11 7 2 0 0 79 9 42
2018 Administration and operations 56 28 12 1 3 0 0 84 4 75
2018 Human resources 42 33 22 0 4 0 0 75 4 29
2018 Financial management 43 36 8 13 0 0 0 79 13 26
2018 Information management 51 24 16 0 9 0 0 75 9 12
2018 Information technology 36 28 21 7 7 0 0 65 14 29
2018 Data sciences 45 44 11 0 0 0 0 89 0 19
2018 Project management 42 52 6 0 0 0 0 94 0 17
2018 Other services to the public 52 29 0 9 0 0 9 90 10 11
2018 None of the above 57 29 9 0 0 0 5 90 0 21
2017 Client contact centre 49 33 9 9 0 0 0 83 9 23
2017 Communications or public affairs 54 33 10 2 0 0 0 87 2 39
2017 Legal services 46 30 24 0 0 0 0 76 0 13
2017 Administration and operations 47 38 6 6 2 0 0 86 8 82
2017 Human resources 28 44 21 3 4 0 0 72 7 27
2017 Financial management 39 41 8 12 0 0 0 80 12 24
2017 Information management 74 23 0 3 0 0 0 97 3 27
2017 Information technology 29 40 17 5 7 0 2 71 12 41
2017 Data sciences 59 31 5 0 5 0 0 90 5 20
2017 Policy 20 40 30 10 0 0 0 60 10 10
2017 Project management 39 37 18 7 0 0 0 76 7 29
2017 None of the above 63 17 12 5 0 0 2 82 5 41
2014 Client contact centre 48 32 10 10 0 0 0 80 10 21
2014 Compliance, inspection and enforcement 13 40 34 6 0 7 0 57 6 14
2014 Communications or public affairs 34 27 16 13 9 0 0 62 22 42
2014 Science and technology 27 54 19 0 0 0 0 81 0 11
2014 Legal services 21 33 34 0 12 0 0 54 12 13
2014 Administration and operations 40 37 17 2 3 1 0 78 5 92
2014 Human resources 48 36 13 4 0 0 0 83 4 22
2014 Financial management 44 36 12 0 7 0 0 80 7 32
2014 Procurement 30 40 20 10 0 0 0 70 10 10
2014 Information management 46 38 8 8 0 0 0 84 8 25
2014 Information technology 23 40 24 9 4 0 0 63 13 46
2014 Other services to the public 42 35 9 14 0 0 0 77 14 11
2014 None of the above 40 42 11 7 0 0 0 82 7 53

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 13 18 30 23 15 0 0 39 31 39
2019 Compliance, inspection and enforcement 0 10 44 26 14 6 0 43 11 20
2019 Communications or public affairs 0 14 36 34 14 0 1 49 15 63
2019 Legal services 0 12 35 31 22 0 0 53 12 16
2019 Administration and operations 6 15 39 28 10 0 1 39 22 89
2019 Human resources 8 52 14 13 13 0 0 26 60 29
2019 Financial management 9 20 25 22 18 0 6 42 31 36
2019 Procurement 0 29 24 14 33 0 0 48 29 13
2019 Information management 0 31 40 12 17 0 0 29 31 18
2019 Information technology 18 21 31 22 8 0 0 30 39 43
2019 Data sciences 0 15 35 33 14 0 5 49 15 22
2019 Policy 0 22 22 39 17 0 0 56 22 10
2019 Project management 18 5 44 26 0 0 6 28 25 19
2019 None of the above 17 10 29 30 8 4 2 41 28 39
2018 Client contact centre 14 20 46 7 13 0 0 20 34 15
2018 Compliance, inspection and enforcement 0 16 42 42 0 0 0 42 16 12
2018 Communications or public affairs 5 14 46 21 15 0 0 36 18 42
2018 Administration and operations 6 20 37 25 12 0 0 37 25 75
2018 Human resources 7 28 50 7 7 0 0 15 35 28
2018 Financial management 4 23 38 23 8 0 4 32 28 26
2018 Information management 0 17 50 33 0 0 0 33 17 12
2018 Information technology 14 35 24 18 10 0 0 28 49 29
2018 Data sciences 0 22 52 21 5 0 0 26 22 19
2018 Project management 18 6 41 36 0 0 0 36 24 17
2018 Other services to the public 0 19 28 33 20 0 0 53 19 11
2018 None of the above 10 17 30 31 7 0 5 40 29 21
2017 Client contact centre 0 22 44 17 9 0 8 28 24 23
2017 Communications or public affairs 9 7 45 22 16 0 0 38 17 39
2017 Legal services 0 17 44 31 7 0 0 38 17 13
2017 Administration and operations 2 22 44 12 14 0 5 27 26 81
2017 Human resources 8 29 56 7 0 0 0 7 37 27
2017 Financial management 0 33 42 17 8 0 0 25 33 24
2017 Information management 8 18 21 31 11 0 11 48 29 27
2017 Information technology 7 32 41 17 2 0 0 20 39 41
2017 Data sciences 5 20 45 10 20 0 0 30 25 20
2017 Policy 10 40 21 10 10 0 10 22 55 10
2017 Project management 4 24 51 18 4 0 0 22 27 29
2017 None of the above 5 12 39 17 15 0 11 36 20 41
2014 Client contact centre 14 39 9 23 10 0 5 35 56 21
2014 Compliance, inspection and enforcement 7 6 61 12 13 0 0 26 13 14
2014 Communications or public affairs 16 30 38 11 4 2 0 15 46 42
2014 Science and technology 10 10 62 10 0 0 10 11 21 11
2014 Legal services 20 26 34 14 6 0 0 20 46 13
2014 Administration and operations 4 31 32 21 9 1 2 31 36 92
2014 Human resources 8 17 42 9 19 0 5 30 27 22
2014 Financial management 3 22 58 17 0 0 0 17 25 31
2014 Procurement 10 40 40 10 0 0 0 10 50 10
2014 Information management 4 26 31 23 15 0 0 38 30 25
2014 Information technology 15 36 31 14 0 4 0 14 53 46
2014 Other services to the public 9 17 41 9 17 9 0 28 28 11
2014 None of the above 8 26 44 18 3 0 0 21 35 53

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 8 20 25 19 28 0 0 48 28 40
2019 Compliance, inspection and enforcement 5 0 17 41 31 6 0 77 5 20
2019 Communications or public affairs 5 10 34 26 23 0 1 50 15 63
2019 Legal services 0 6 19 41 34 0 0 75 6 16
2019 Administration and operations 2 17 19 32 26 2 1 60 20 88
2019 Human resources 12 47 18 20 3 0 0 23 59 29
2019 Financial management 11 13 7 20 39 3 6 65 27 36
2019 Procurement 0 7 24 29 41 0 0 69 7 13
2019 Materiel management 26 0 44 14 16 0 0 30 26 10
2019 Information management 0 18 29 30 22 0 0 53 18 18
2019 Information technology 9 19 24 37 11 0 0 48 28 43
2019 Data sciences 0 10 27 30 28 0 5 61 10 22
2019 Policy 0 0 39 6 44 11 0 56 0 10
2019 Project management 11 25 22 23 13 0 6 38 38 19
2019 None of the above 12 10 19 23 29 4 2 55 24 39
2018 Client contact centre 0 20 27 26 20 6 0 50 22 15
2018 Compliance, inspection and enforcement 0 10 18 46 18 9 0 69 11 11
2018 Communications or public affairs 5 16 21 27 27 2 2 56 21 42
2018 Administration and operations 5 10 22 29 29 0 4 61 16 75
2018 Human resources 15 7 32 20 22 4 0 44 23 28
2018 Financial management 0 11 35 30 20 0 4 52 12 26
2018 Information management 17 0 34 41 8 0 0 49 17 12
2018 Information technology 11 14 39 16 20 0 0 36 25 29
2018 Data sciences 0 16 30 32 16 0 5 51 17 19
2018 Project management 18 6 35 29 13 0 0 41 24 17
2018 Other services to the public 8 19 34 19 20 0 0 39 27 11
2018 None of the above 7 13 26 27 23 0 5 52 21 21
2017 Client contact centre 4 21 28 21 17 4 4 41 28 23
2017 Communications or public affairs 18 8 32 29 8 0 6 39 27 39
2017 Legal services 9 0 67 7 7 9 0 16 10 13
2017 Administration and operations 8 12 31 21 18 5 6 43 22 81
2017 Human resources 12 28 46 11 3 0 0 14 40 27
2017 Financial management 4 20 13 25 22 4 12 56 29 24
2017 Information management 3 19 22 28 12 4 12 47 26 27
2017 Information technology 5 26 32 35 2 0 0 37 31 40
2017 Data sciences 5 20 39 20 10 6 0 32 27 20
2017 Policy 10 10 30 30 10 0 10 44 22 10
2017 Project management 3 17 31 31 13 0 3 46 21 29
2017 None of the above 5 18 21 19 27 5 5 51 26 41
2014 Client contact centre 9 10 24 33 14 0 10 52 21 21
2014 Compliance, inspection and enforcement 0 12 44 18 26 0 0 44 12 14
2014 Communications or public affairs 7 11 43 20 13 0 6 35 19 42
2014 Science and technology 0 19 27 27 17 0 10 49 21 11
2014 Legal services 15 52 14 18 0 0 0 18 67 13
2014 Administration and operations 8 25 27 16 16 5 3 35 36 90
2014 Human resources 38 17 12 13 11 0 9 27 60 22
2014 Financial management 3 30 28 23 6 9 0 33 36 31
2014 Procurement 0 20 30 20 20 0 10 44 22 10
2014 Information management 4 22 12 28 23 8 4 57 30 25
2014 Information technology 15 21 33 22 4 4 0 27 38 46
2014 Other services to the public 9 0 43 40 8 0 0 49 9 11
2014 None of the above 3 32 29 25 3 5 2 30 39 53

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 12 9 39 17 18 0 5 36 23 41
2019 Compliance, inspection and enforcement 0 5 28 61 0 0 6 65 5 19
2019 Communications or public affairs 12 26 30 26 5 0 1 32 38 63
2019 Legal services 0 7 46 30 18 0 0 47 7 16
2019 Administration and operations 6 23 31 18 13 3 5 35 31 88
2019 Human resources 20 16 34 16 6 7 0 24 40 28
2019 Financial management 10 23 25 14 25 0 3 40 34 36
2019 Procurement 0 0 38 29 33 0 0 62 0 13
2019 Information management 0 22 38 18 16 0 6 36 24 18
2019 Information technology 19 18 34 25 4 0 0 29 37 43
2019 Data sciences 5 7 33 37 9 5 5 51 13 22
2019 Policy 11 22 28 28 11 0 0 39 33 10
2019 Project management 6 17 57 4 10 0 6 15 24 18
2019 None of the above 6 13 18 29 22 10 2 57 22 39
2018 Client contact centre 7 33 47 13 0 0 0 13 40 15
2018 Compliance, inspection and enforcement 0 16 42 16 10 16 0 31 19 12
2018 Communications or public affairs 16 25 32 8 20 0 0 28 41 42
2018 Administration and operations 6 19 33 23 15 2 2 39 27 75
2018 Human resources 6 37 25 21 7 4 0 30 44 28
2018 Financial management 4 8 27 37 20 0 4 60 12 26
2018 Information management 18 0 33 25 24 0 0 49 18 12
2018 Information technology 10 17 35 28 11 0 0 38 27 29
2018 Data sciences 17 15 16 30 11 5 5 46 36 19
2018 Project management 6 29 41 18 6 0 0 24 35 17
2018 Other services to the public 10 9 36 24 20 0 0 44 19 11
2018 None of the above 13 5 23 49 0 0 9 54 20 21
2017 Client contact centre 4 31 39 9 12 4 0 22 37 23
2017 Communications or public affairs 17 11 48 18 6 0 0 25 28 39
2017 Legal services 9 15 37 22 16 0 0 38 25 13
2017 Administration and operations 9 18 36 18 12 1 6 32 29 81
2017 Human resources 9 19 38 31 3 0 0 34 28 27
2017 Financial management 4 16 41 26 13 0 0 39 20 24
2017 Information management 3 18 29 26 19 0 4 47 22 27
2017 Information technology 10 24 42 19 5 0 0 24 34 41
2017 Data sciences 15 10 30 30 10 5 0 42 26 20
2017 Policy 10 10 51 10 10 0 10 22 22 10
2017 Project management 4 38 41 8 9 0 0 18 42 29
2017 None of the above 5 11 44 10 18 0 11 31 19 41
2014 Client contact centre 14 10 38 14 19 0 5 35 25 21
2014 Compliance, inspection and enforcement 7 24 21 24 24 0 0 48 30 14
2014 Communications or public affairs 27 41 18 5 8 0 2 13 69 42
2014 Science and technology 10 10 54 10 8 0 10 19 21 11
2014 Legal services 14 20 6 26 0 0 34 39 51 13
2014 Administration and operations 14 22 30 14 14 3 2 29 39 92
2014 Human resources 8 18 38 17 15 4 0 33 27 22
2014 Financial management 0 22 50 22 6 0 0 28 22 31
2014 Procurement 0 0 40 40 20 0 0 60 0 10
2014 Information management 4 16 41 20 11 0 8 34 21 25
2014 Information technology 15 30 26 25 0 4 0 26 46 46
2014 Other services to the public 9 40 18 9 25 0 0 34 48 11
2014 None of the above 18 26 30 14 5 5 2 20 47 53

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 7 12 26 27 27 0 0 54 19 41
2019 Compliance, inspection and enforcement 0 10 19 58 14 0 0 71 10 20
2019 Communications or public affairs 3 13 31 35 17 0 1 52 17 63
2019 Legal services 0 6 30 53 12 0 0 65 6 16
2019 Administration and operations 2 9 27 32 26 1 2 61 12 89
2019 Human resources 7 17 32 33 10 0 0 43 25 29
2019 Financial management 3 10 20 19 44 0 3 65 14 35
2019 Procurement 0 36 31 7 26 0 0 33 36 13
2019 Information management 0 5 40 39 16 0 0 54 5 18
2019 Information technology 7 12 41 28 12 0 0 40 19 42
2019 Data sciences 0 5 26 46 18 0 5 68 5 22
2019 Policy 0 0 50 28 22 0 0 50 0 10
2019 Project management 0 12 55 21 13 0 0 34 12 19
2019 None of the above 13 5 24 30 20 6 2 54 20 38
2018 Client contact centre 0 7 26 47 20 0 0 67 7 15
2018 Compliance, inspection and enforcement 0 16 34 34 16 0 0 50 16 12
2018 Communications or public affairs 2 14 29 36 20 0 0 56 16 42
2018 Administration and operations 1 12 29 34 19 2 3 56 14 75
2018 Human resources 3 15 44 27 11 0 0 38 18 28
2018 Financial management 0 16 8 31 37 0 8 75 17 26
2018 Information management 8 18 26 24 24 0 0 49 26 12
2018 Information technology 14 28 17 20 20 0 0 41 42 29
2018 Data sciences 0 6 33 34 22 0 5 59 6 19
2018 Project management 13 10 11 54 12 0 0 66 23 17
2018 Other services to the public 0 19 23 29 29 0 0 58 19 11
2018 None of the above 9 8 21 37 15 0 9 58 19 21
2017 Client contact centre 0 13 21 31 31 0 4 64 14 23
2017 Communications or public affairs 7 12 30 31 20 0 0 51 19 39
2017 Legal services 0 17 45 31 7 0 0 38 17 13
2017 Administration and operations 3 11 26 35 17 1 8 57 15 80
2017 Human resources 9 15 31 25 17 4 0 43 24 27
2017 Financial management 4 20 44 19 9 0 4 29 25 24
2017 Information management 7 12 18 38 21 5 0 62 20 26
2017 Information technology 5 23 33 36 3 0 0 38 28 39
2017 Data sciences 0 10 20 51 20 0 0 70 10 20
2017 Policy 0 30 41 10 10 0 10 22 33 10
2017 Project management 3 17 40 26 13 0 0 39 21 29
2017 None of the above 2 8 23 30 30 0 7 65 11 41
2014 Client contact centre 0 10 25 42 19 0 5 64 10 21
2014 Compliance, inspection and enforcement 7 14 28 38 14 0 0 52 20 14
2014 Communications or public affairs 2 36 32 18 12 0 0 30 38 42
2014 Science and technology 0 19 35 36 10 0 0 46 19 11
2014 Legal services 0 21 65 8 6 0 0 14 21 13
2014 Administration and operations 3 19 29 24 20 2 3 46 23 92
2014 Human resources 4 18 21 29 19 4 4 53 24 22
2014 Financial management 3 13 44 28 13 0 0 40 16 31
2014 Procurement 20 50 10 0 20 0 0 20 70 10
2014 Information management 8 0 34 39 19 0 0 58 8 25
2014 Information technology 11 20 39 23 2 4 0 26 33 46
2014 Other services to the public 0 14 35 17 33 0 0 51 14 11
2014 None of the above 5 14 38 29 7 7 0 38 21 53

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 7 5 24 27 34 0 3 63 13 41
2019 Compliance, inspection and enforcement 0 10 31 33 20 6 0 57 10 20
2019 Communications or public affairs 8 11 31 16 29 4 1 48 19 63
2019 Legal services 0 0 24 37 28 6 6 73 0 16
2019 Administration and operations 2 8 24 33 27 2 2 63 11 89
2019 Human resources 8 28 36 12 16 0 0 28 36 29
2019 Financial management 3 27 14 19 26 6 3 51 33 35
2019 Procurement 0 0 52 14 33 0 0 48 0 13
2019 Information management 12 13 27 28 21 0 0 49 24 18
2019 Information technology 7 12 40 26 16 0 0 42 18 43
2019 Data sciences 5 15 16 32 24 5 5 61 21 22
2019 Policy 11 6 29 11 44 0 0 54 17 10
2019 Project management 17 16 20 35 5 6 0 43 35 19
2019 None of the above 13 13 12 22 26 6 7 55 31 38
2018 Client contact centre 14 14 33 20 13 7 0 36 29 15
2018 Compliance, inspection and enforcement 0 26 50 16 0 8 0 18 28 12
2018 Communications or public affairs 5 20 21 25 27 2 0 53 25 42
2018 Administration and operations 6 14 28 26 21 0 6 50 21 74
2018 Human resources 4 14 41 16 25 0 0 41 18 29
2018 Financial management 4 16 19 27 30 0 4 59 21 26
2018 Information management 18 28 18 27 0 9 0 29 51 11
2018 Information technology 18 18 24 17 24 0 0 41 35 29
2018 Data sciences 6 20 23 22 23 6 0 48 27 18
2018 Project management 18 12 29 17 24 0 0 41 30 17
2018 Other services to the public 0 19 19 34 29 0 0 62 19 11
2018 None of the above 15 11 25 21 19 0 9 44 28 21
2017 Client contact centre 5 14 27 23 28 0 4 53 19 22
2017 Communications or public affairs 9 13 24 30 15 0 8 49 25 39
2017 Legal services 0 0 30 37 15 9 9 63 0 13
2017 Administration and operations 8 16 31 18 16 0 11 39 26 81
2017 Human resources 0 33 25 19 17 0 7 38 35 27
2017 Financial management 16 28 30 13 13 0 0 26 44 24
2017 Information management 11 11 17 33 25 3 0 60 23 27
2017 Information technology 12 23 39 27 0 0 0 27 35 41
2017 Data sciences 5 15 30 25 15 6 5 44 22 20
2017 Policy 10 30 10 30 10 0 10 44 45 10
2017 Project management 10 24 31 22 13 0 0 35 34 29
2017 None of the above 0 7 34 13 27 5 14 50 8 41
2014 Client contact centre 10 19 38 14 5 0 14 22 33 21
2014 Compliance, inspection and enforcement 7 20 34 33 6 0 0 39 27 14
2014 Communications or public affairs 12 25 31 20 7 2 4 28 39 42
2014 Science and technology 17 19 35 10 19 0 0 29 37 11
2014 Legal services 14 27 26 26 6 0 0 32 42 13
2014 Administration and operations 10 27 23 18 15 1 5 36 39 92
2014 Human resources 16 21 25 9 20 0 9 31 41 22
2014 Financial management 6 42 31 11 3 3 3 15 51 31
2014 Procurement 0 10 70 0 20 0 0 20 10 10
2014 Information management 8 16 30 27 19 0 0 46 24 25
2014 Information technology 26 23 26 17 4 4 0 21 51 46
2014 Other services to the public 0 35 17 23 17 8 0 43 38 11
2014 None of the above 9 18 32 23 8 7 4 35 30 53

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 15 22 12 17 27 2 5 47 40 41
2019 Compliance, inspection and enforcement 0 8 33 33 14 6 6 54 9 20
2019 Communications or public affairs 9 24 28 13 18 2 6 34 36 63
2019 Legal services 6 0 24 37 28 6 0 69 6 16
2019 Administration and operations 10 27 20 17 18 4 5 39 39 88
2019 Human resources 22 43 8 12 8 3 4 22 70 29
2019 Financial management 19 25 13 12 22 5 3 37 49 35
2019 Procurement 8 8 32 26 26 0 0 53 16 12
2019 Information management 7 30 23 18 22 0 0 41 36 18
2019 Information technology 5 21 30 24 17 0 4 43 26 43
2019 Data sciences 0 24 31 23 18 5 0 43 25 22
2019 Policy 0 11 35 22 33 0 0 54 11 10
2019 Project management 18 25 39 9 4 0 5 14 45 19
2019 None of the above 15 13 8 26 20 13 4 56 34 39
2018 Client contact centre 13 26 27 26 0 7 0 29 42 15
2018 Compliance, inspection and enforcement 18 32 26 0 0 24 0 0 66 12
2018 Communications or public affairs 9 23 23 18 22 2 2 42 33 42
2018 Administration and operations 7 21 27 24 19 1 1 44 28 74
2018 Human resources 11 25 36 11 7 10 0 20 40 29
2018 Financial management 8 19 30 16 16 4 8 36 30 26
2018 Information management 16 18 17 32 17 0 0 49 34 12
2018 Information technology 14 14 32 20 17 3 0 38 29 29
2018 Data sciences 0 22 41 27 5 0 5 34 23 19
2018 Project management 12 11 35 30 12 0 0 42 24 17
2018 Other services to the public 9 19 23 29 20 0 0 50 28 11
2018 None of the above 15 8 29 27 8 4 9 40 26 21
2017 Client contact centre 13 31 4 17 17 4 13 42 53 23
2017 Communications or public affairs 20 18 25 18 13 0 7 33 41 39
2017 Legal services 9 22 30 22 7 9 0 32 35 13
2017 Administration and operations 14 21 26 22 8 4 6 33 39 81
2017 Human resources 30 33 18 3 8 4 4 12 68 27
2017 Financial management 12 33 22 17 12 0 4 30 47 24
2017 Information management 11 18 17 18 19 12 4 45 34 27
2017 Information technology 7 30 24 29 5 0 5 35 39 41
2017 Data sciences 0 25 25 25 20 6 0 48 26 20
2017 Policy 30 10 20 19 10 0 10 33 45 10
2017 Project management 11 24 30 26 7 3 0 34 35 29
2017 None of the above 11 18 17 21 20 8 7 47 33 41
2014 Client contact centre 5 19 24 15 18 9 10 41 29 21
2014 Compliance, inspection and enforcement 0 0 28 53 12 7 0 70 0 14
2014 Communications or public affairs 7 9 37 25 13 5 4 41 18 42
2014 Science and technology 10 38 0 43 0 10 0 47 53 11
2014 Legal services 7 20 32 21 19 0 0 40 27 13
2014 Administration and operations 10 26 27 16 14 2 5 32 38 92
2014 Human resources 29 30 17 9 11 5 0 20 62 22
2014 Financial management 3 33 31 20 3 9 0 26 40 31
2014 Procurement 0 10 10 50 20 10 0 78 11 10
2014 Information management 8 16 23 30 19 4 0 51 25 25
2014 Information technology 15 25 32 21 2 4 0 24 42 46
2014 Other services to the public 0 0 41 34 17 8 0 55 0 11
2014 None of the above 7 7 16 37 20 11 2 66 17 53

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 10 7 35 25 20 4 0 46 18 41
2019 Compliance, inspection and enforcement 0 10 32 33 20 6 0 56 10 20
2019 Communications or public affairs 10 20 25 23 17 1 4 42 32 63
2019 Legal services 0 7 22 41 24 0 6 69 7 16
2019 Administration and operations 6 14 34 29 14 2 1 45 21 88
2019 Human resources 29 11 32 16 8 3 0 25 41 29
2019 Financial management 7 19 25 12 28 6 3 44 29 35
2019 Procurement 0 7 48 7 38 0 0 45 7 13
2019 Information management 0 12 43 17 21 7 0 41 12 18
2019 Information technology 9 20 38 27 2 2 2 30 30 43
2019 Data sciences 7 5 46 28 9 5 0 39 12 22
2019 Policy 0 6 44 17